BEST WESTERN Plus Victoria Inn & Suites,  Victoria

4.5/5  - based on 195 guest reviews.
8106 NE Zac Lentz Pkwy, 77904-3129, Victoria, United States - See map
+1 361 485 2300 +1 361 485 2306

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 195 traveler reviews
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Discover the BEST WESTERN PLUS Victoria Inn & Suites, located on the north side of Victoria with a wide variety of wonderful restaurants, shops, lounges, theaters, beauty salons, convenience stores and banking nearby. Our facility offers: an outdoor pool, Jacuzzi® Suites, exercise room, meeting facility and with so many suites, one is sure to meet your needs. Each room has new pillow top mattresses, high-speed Internet access, two telephones, desk/work area, microwave, refrigerator, iron and ironing board, hairdryer, coffee maker, AM/FM alarm clock and television with more than 60 channels to choose from for your entertainment. The staff continually strives to serve you and your needs in hopes of earning your future visits to this wonderful facility. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

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Room 1

Guest reviews


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based on 195 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
126
Verygood
 
47
Medium
 
10
Poor
 
8
Horrible
 
4
Business Business 81
Couples Couples 34
Family Family 49
Friends getaway Friends getaway 5
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Victoria Inn & Suites,Victoria
  • 5
    « ALWAYS A GREAT STAY AT THE VICTORIA BW »

    ALWAYS a great stay at the Victoria BW. The entire staff are "ALWAYS" friendly. The lady who works in the breakfast area is readily available to help my 10yr old nephew (thank you) with his waffles. Although it is a busy place it is very quiet and the beds are extremely comfortable. :-)

    3
    « Lumpy Bed! »

    We were not very pleased with this hotel - not up to the Best Western quality we have experienced with other hotels lately. The bed was very lumpy and all caved in (room 217). The shower was very old and barely sprayed a stream of water. The hallway and room smelled like mold. I gagged every time I walked down the hall way to our room. Our room smelled of mold too but when we turned on the a/c it seemed to make it more tolerable. They were installing a new roof so construction workers filled the parking lot and there was noise. On a positive note, the staff was VERY nice. All of them. We encountered several and they were all very friendly and gracious. The complimentary breakfast was good.

    4
    « Consistent good experience »

    I always stay here during monthly business trips. The rooms are clean, comfortable and accessible. The staff is efficient and friendly and some treat me like family. I enjoy their hot breakfast because it includes eggs and meat The only problem is the fitness room which needs upgrading in terms of size and equipment and I might change hotels due to that.

    5
    « Commfortable »

    The property was comfortable, clean, well maintained, and staff was very accommodating. There was fresh coffee available for us in the lobby all during our stay. The beds were very comfy. The room was large enough to be accommodate family that came by for a visit. We recommend this hotel to everyone that is visiting Victoria. It's convenient to all the shopping and dining places. Our first stay was several years ago. We always stay at the Best Western in Victoria when we come to visit relatives.

    5
    « Victoria Trip »

    Great place to stay, great, excellent beds, great breakfast, supper staff. Conveniant to Mall and lots of places to eat. A.C. was Great. Very nice Hotel. Great for the Price. Nice pool . Will consider coming back again , just for the week-end.

    5
    « Great Place To Stay »

    Great Breakfast ( was like being at Golden Corral ), Great Bed ( Very comfortable ), Air Conditioner was Great ( Nice and COLD ). All the Staff was very , very nice and helpful. Great Hotel. The Price was Great, I will stay here again, when I return. Had a Great Stay.

    5
    « comfy beds, newer hotel, easy access, »

    it seemed to be a fairly new hotel, beds were awesome. not many people there on a sunday night so it was real quiet. located off interstate so easy on and off. close to restuarants and shopping. not too far from university of Houston at victoria

    4
    « Friendly stop »

    Good service/very clean rooms and helpful employees, breakfast serves eggs and sausage nd location is convenient. I stay here regularly for business and am treated like family; check in/out is usually very quick.

    4
    « Victoria Best Western »

    This was a very good room at a great rate. I truly enjoyed the staff and amenities. The bed was very comfortable, and the housekeeping along with receptionist were very friendly and helpful. The breakfast was great, and the attendant did an excellent job.

    4
    « Great value for the money »

    Great staff and nice hotel for the price. Easy to book and check out. Internet service was easy to use and dependable. Rooms are large for the price with comfortable beds and chair. Room was clean. Didn't use but pool and hot tub area looked inviting even if a bit small. Had stayed here before as solo traveler and felt safe both times. Good value for the money.

  • 5
    « Ms »

    I had a medical procedure done so I brought family along this time, Lynn was so nice to them at check in. I had no problems.They liked the king suite but my sister said the bed was TOO soft, is that even possible. Lol And thanks Lynn to help get me through a hard day.

    5
    « Ms »

    I stay frequently for doctors appointments due to a bad back and I LOVE their beds! The staff is always friendly & helpful. It's always clean. A lot of upgrades have been made but the smiles stay the same. I always recommend Best Western in Victoria.

    3
    « Same as it's been for several years. »

    I liked having a quiet room. The bed is the most comfortable of any hotel bed I have ever slept in. The décor is getting a little worn. The internet works great. The housekeeper missed a few details like face cloths. Overall it was a good price and I was satisfied. I have stayed there for about the past five years and I will stay there again. Patsy in the breakfast room is wonderful and friendly.

    4
    « Convenient and Friendly »

    The staff here treats me like family. Very safe, very clean with excellent customer service. The fitness center needs upgrading. Clean and convenient with eggs and sausage for for breakfast as well as other typical hotel breakfast items.

    5
    « My stay at the Best Western Inn & suites at Victoria TX. »

    The room was quite and the bed was like sleeping on a cloud.I got the best night sleep I had in 4 weeks. was friendly and helpful. Breakfast was good and a nice variety of foods. The area was also kept immaculate. Making a reservation and check out were hassle free. The cost of the room was reasonable.

    5
    « HIGH SCHOOL GRADUATION TRAVEL »

    Great place to stay the staff are very attentive. My 10yr old great-nephew who lives in Victoria and loves to stay with me when I am in town. Always insist on going to breakfast by himself in order to bring his breakfast to the room. I give him a few minutes before I check on him but the lady who works the breakfast area is always more than happy to help him Thank You). The pool is AWESOME! Great location near schools, mall and restaurants.

    2
    « It's been better »

    Air conditioning was not working properly and room had musty odor. Asked to be moved. Desk clerk stated they were booked but would have service man look at. Not fixed. Last morning of breakfast had trouble with waffle machine (which I had used without incident previous two mornings) and there was no syrup or milk out. Same desk clerk not helpful and acted like I didn't know how to use machine. Stayed here numerous times before, but probably won't again.

    4
    « Great Place but staff not friendly »

    I prefer Best westerns Plus or Premier. I am a Diamond Club Member.My daughter had surgery Monday morning at 6:30 a.m. Not knowing how long the surgery would be I asked for 1 hour delay check out. The clerk quickly said" not possible" our cleaning service personnel are not able to accommodate your request. Disappointed, I quickly checked out.

    5
    « Excellent Place to Stay »

    This was an excellent place to stay for our family and the price was even more amazing than we could have imagined! The staff are extremely helpful and will go out of their way to do their best to help you in any manner that they can.

    5
    « Comfortable, clean and great customer service »

    The room was clean and very comfortable. We had a King-sized bed suite and it was lovely. Clean and well-laid out. A couch and chair, desk, bed, and bench. Plenty of seating, plugs, and the bed was heaven. We had trouble getting up it was so comfortable. Katie, at the front desk was pleasant, helpful, and made our stay a real treat. She made sure we had everything we needed. And this is important-- I am extremely sensitive to flowery scents and break out in a rash. Staying at hotels is difficult due to dryer sheets they use. The linens had no scent. It made sleeping and showering easy and pleasant. We have not been to Best Western often but I will make it a point to stay at Best Western now. My only down comment would be that the wifi is not secured. Please note Katie made our stay so easy - we had been in a different hotel Friday night and we had to move and she facilitated it with aplomb.

  • 5
    « Quick stop »

    the staff are very helpful and attentive. Decor is beautiful. Incredible breakfast area and food choices! Room very comfortable and clean. Easy to get in and out of hotel. Right next to small mall. Ihop, Denny's, Olive garden etc walking distance for a quick supper.If we are in the area again will definitely stay.

    5
    « Great »

    This is a very nice hotel. Room was great, and it is located close to all kinds of places to eat. The lady who checked me in was fantastic, very helpful and friendly. The breakfast was very good and diverse. I go to Victoria 3-4 times a year and will diffently stay here again.

    5
    « Great Stay »

    Our stay was very nice. Our beds were comfy and the room clean. We enjoyed the hot tub and pool. Breakfast was yummy and the dining room clean. Plus, friendly staff. We will definitely stay here again. Great location as you are close to restaurants and stores.

    5
    « Top Notch! »

    Stayed here one night for business and couldn't be happier! Check in was a breeze, staff was super friendly. They give a check in gift (water, cookies and mints), which I thought was a nice touch. Room was clean and bed was super comfy. Very happy I decided to stay here. Would recommend this place to anyone!

    5
    « Welcoming in trouble times! »

    We came to Victoria for a family funeral. A very difficult time since this was an unexpected trip. The staff at the hotel were very friendly and accomodating making the trip a little easier for us to bear. Rooms and open spaces were very clean and welcoming. I would stay at this property again.

    5
    « Great hotel and location »

    Wonderful place. Great location to churches if you travel on Sundays. Incredible value. Rooms really terrific. Close to coast line so you can drive and come back. Would recommend staying again. We enjoyed the quietness of the room we were in. Didn't take advantage of other things there however.

    5
    « Best Western Victoria »

    The front desk staff is professional and helpful. I always sleep well at this hotel. The bed is firm yet giving and linen is plush. Its also quiet. The rooms are clean and the set up is good for doing paperwork leisurely.

    4
    « Nice Place. »

    This was my first stay here after staying at numerous other places in Victoria over the years. Not sure why I waited. It was very clean and the staff was great. It's convenient to the mall across the street and there is a great variety of food choices within a couple of miles. My only fault with it was that it seemed a bit over priced for the market. The shale oil boom is over so the price needs to reflect that.

    5
    « Excellent Hotel-Highly recommended »

    Hotel was clean, the staff was courteous, and the room was very economical for the high quality. The location provides a fast access to the expressway and conveniently located near the main highway and major mall area. If you just ask the staff for something in particular, they will do everything possible to accommodate your request. The hotel staff takes ownership/accountability of the facility and we did not find anything that was out of order in any way.

    5
    « Outstanding Service »

    The entire staff at the front desk is always welcoming and hospitable as well as Patsy & the breakfast staff and even Noel the grounds-keeper, that does an outstanding Job in maintaining the grounds very clean and presentable. The entire staff takes pride in their job and overall is the best experience I have had at any hotel while working out of town.

  • 4
    « Very clean and well decorated. Excellent bed. »

    We were on a fishing trip and just needed a clean, comfortable place to spend the night with room for the SUV, boat and trailer in the parking lot. We were also looking for a moderate price. This hotel fit the bill perfectly. It looked almost new, the furnishings were nice, the bed and bedding were very comfortable. It was a very nice place at a reasonable price. I would stay there again and do recommend it.

    5
    « Awesome staff especially Nathan »

    After a long night of work and travle, the afternoon clerk Nathan was a nice suprise. Nathans above average attitude combined with his out going personality are the driving factors bring me back to this hotel. I aprichiate all of Nathans hard work and jis willingness to go above and beyond for his guest.

    4
    « Best mattress ever »

    I have stayed at this property once a year for the past 10 years. It has not been renovated in that time and it shows. The "shabby chic" décor is losing its "chic." The wifi is not always fast. However the mattress is the most comfortable I've ever experienced. They have a separate memory foam topper on top of the mattress and it is totally comfortable. The staff is always helpful and cheerful.

    5
    « Texas trip »

    The desk clerk Nathan made our visit more enjoyable with his knowledge and hints. The room was above our expections, clean,well furnished, and satified all our needs. When coming this way will say again.

    4
    « Nice place to stay in Victoria »

    Stayed here two nights in October 2015. The place was clean, quite and the breakfast was quite good...hubby really like the waffles...cooked to order in the shape of TEXAS! yeh! Housekeeping was polite and spoke English well. The front desk personnel were very nice. I left something in the room, called to let them know and it was mailed to me two days later....glad to get it back!

    5
    « The "Best" in Best Western is true! »

    Simply put, given the choice, I would not stay anywhere else but Best Western. Once again, service, accomodations, professional and friendly staff - can't be beat. Took great care of me and my family - multiple rooms. Any problems are few, insignificant and immediately addressed. Highly recommended here in Victoria, TX, and anywhere else I've stayed.

    5
    « Very pleased with this property »

    I just stayed 1 night at the hotel, but the location was good, the hotel was very clean, staff cheerful and accommodating. The breakfast had a good selection and was kept well stocked. We used one of the meeting rooms for a business training and it was small but had everything we needed.

    5
    « EXCELLENT STAY »

    This was my second time staying at the Victoria BW both times have been excellent! Although, I have family living in Victoria I prefer to stay at the BW. For this visit I was there to attend a school event with my 9yr and 4yr (great-nephews). The BW is in a great location it is always very easy to get from place to place.

    5
    « Great place for work »

    Most comfotable beds in the state. Coffee maker is a really nice bonus. Nice hot breakfast. Super clean and well maintained. Super fast internet. I have stayed here for business since it opened and could not be happier.

    2
    « Bad Practices »

    This motel will charge your credit card the full rate you confirm online then add another charge for your full rate, less any discounts you provide at check-in, and then will charge you additional amounts on top of all that. In our case, for a 1-nt stay, we had pending charges of $107 as confirmed online, $57 for full rate minus a $50 discount furnished upon check-in, and two additional charges of $100 each that we were not made aware of nor did we approve. So, for 1-nt, my credit card was charged over $364 on a $100/nt room. Imagine what that would do to your credit limit if you stayed at multiple Best Westerns along a road trip? You might not have any credit limit left for other vacation expenses if each motel along your road trip added $200+ as pending charges against your card (without any notification or approval). The motel was fine in all other ways. This charging practice was totally unreasonable. We're over 60 years old, no pets, no parties, no damage, just shower and sleep and eat breakfast. Why did we need an add'l $200 held by the motel (without being told) for what they call "just in case." Soured us against staying at any Best Westerns in the future. Beware!!!

  • 5
    « Bad Kitchen Staff »

    After an excellent night, great front desk help kitchen staff ruined excellent service by telling customers she put everything away 30 mts. before end of breakfast, and does not bring anything else out.

    5
    « GREAT BW »

    Stayed at the Victoria BW (1st time). I was exhausted from traveling it was nice to sleep on a bed which was very, very comfortable! Although, the hotel was very busy with customers it was very quiet. The pool is AWESOME according to my 9yr old nephew.

 

Getting to the hotel ...

All directions
·From: Highway 77. Turn west on Loop 463 Feeder Road. Loop 463 turns into Zac Lentz Parkway. Stay on Zac Lentz Parkway, the BEST WESTERN PLUS Victoria Inn & Suites will be on your right. ·From: Highway 59. Turn north on Loop 463 to Highway 77 Exit, stay on Feeder Road Loop 463. Loop 463 turns into Zac Lentz Parkway. Stay on Zac Lentz Parkway, the BEST WESTERN PLUS Victoria Inn & Suites will be on your right. ·From: Larado or Loop 463. Exit Highway 77, go back under the overpass, travel west on Feeder Road. Loop 463 turns into Zac Lentz Parkway. Stay on Zac Lentz Parkway, the BEST WESTERN PLUS Victoria Inn & Suites will be on your right.