BEST WESTERN Plus Carlton Plaza Hotel,  Victoria

4.5/5  - based on 986 guest reviews.
642 Johnson Street, V8W 1M6, Victoria, Canada - See map
+1 250 388 5513 +1 250 388 5343

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 998 traveler reviews
See more comments >>
Photo gallery :
Discover the best of Victoria at this elegant hotel- close to attractions, restaurants, shopping districts, Victoria's Inner Harbour and Save-on Foods Memorial Centre, 100% non-smoking! Right in the Heart of Victoria's boutique shopping district The BEST WESTERN PLUS Carlton Plaza Hotel is proud to offer the finest in accommodations and friendly customer service at an affordable rate! The convenient downtown location of this Victoria hotel is ideal for guests visiting the Royal British Columbia Museum, Craigdarroch Castle, Victoria's IMAX® Theater and is a short drive to the Butchart Gardens. Guests looking for things to do in Victoria will enjoy being close to local attractions, theaters, golf courses, and whale watching expeditions. Favorite attractions also include Antique Row and the Maritime Museum of British Columbia. This Victoria British Columbia hotel features spaciously-appointed guest rooms and suites, each equipped with free wireless high-speed Internet access, 37-inch flat screen televisions and Keurig Coffee makers. The on-site restaurant, London Tube is a great place to enjoy a delicious meal before sightseeing. Additional amenities at this British Columbia Inn include a fitness centre, guest laundry, business centre and meeting facilities. For superior customer service and a convenient location in Victoria, make a reservation at the BEST WESTERN PLUS Carlton Plaza Hotel!

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 998 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
491
Verygood
 
369
Medium
 
102
Poor
 
22
Horrible
 
14
Business Business 154
Couples Couples 356
Family Family 261
Friends getaway Friends getaway 109
Solo travel Solo travel 78
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Carlton Plaza Hotel,Victoria
  • 4
    « Just what we needed.... »

    Stayed 3 nights in November while in Victoria for medical reasons. Arrived very early at 8:30 a.m. and was immediately given our room. YEAH! Requested a quiet room and was given a room on the 5th room facing Johnston street. Being higher up does help with street noise but it is an old building and the noise was very evident. The hotel actually provides one set of ear plugs in the room which acknowledges that noise is evident. The location of the hotel was perfect for us as we were able to easily walk to the Royal Jubilee hospital heading down Johnston Street (3.3 kms). Was also pleasantly surprised that we were upgraded to a suite that included a couch, table & chairs and a full kitchen. Fantastic! The furniture was quite outdated but the entire room was very clean and functional. Beds and linens were okay. Our bathroom was extremely small but recently remodeled. Shampoo and conditioner is provided in a dispenser in the combo bath/shower. 1 bar or soap and 1 small bottle of moisturizer. All the staff that encounter were extremely nice and professional.

    4
    « Best Western Victoria »

    Good hotel, close to everything, could be the problem with parking in peak hours. I have been staying in different rooms but those one with kitchenette are the best. Stuff is super friendly and you can get bikes for 3 hours for free.

    4
    « Excellent customer service friendly staff great rooms and location. »

    Excellent customer service friendly staff great rooms and location. Staff was always helpful abswering questions regarding the area and checkin and chekout process was smooth and easy. Overall best bang for your buck!

    5
    « Great location »

    This hotel is awesome. Great location you can walk to everything downtown. The staff is amazing and look after you. The beds are comfy and soft. Rooms are clean and well looked after. Would stay here again.

    4
    « A Great Find »

    Centrally located in downtown Victoria, this hotel is well appointed, comfortable and secure. The best part of our stay was the interaction with the staff, all of whom were extraordinarily courteous, friendly and willing to help. We'd definitely stay here again!

    5
    « Best Vacation ever »

    For a Best Friend getaway this was by far the best vacation ever. It started with a memorable greeting at the front desk and it never stopped. We received a free upgrade to start. The room was perfect! The location of the hotel was right in the heart of what we were hoping to take in and experience. We walked every where, and felt safe entering and exiting the hotel. Never had one issue and knew that assistance was only a text away if we had problems. THANK YOU!!

    5
    « Home away from Home »

    This Hotel came well recommended and I am happy to say it exceeded all expectations through its central location, helpful friendly staff, spotless rooms and excellent 'extended stay' rates. In the same street and just around the corner are numerous good value restaurants. We stayed 10 days and were sorry to leave. Comfortable and cosy with a kitchen, lounge and clean modern bathroom. It felt more like an apartment with its spacious layout . All appliances were new and worked perfectly. Very quiet room with a pleasant view over the city to the mountains. It could not have been better.

    4
    « Part of a Clipper package »

    This hotel was offered as part of an overnight Clipper package to Victoria and for the price, it was quite reasonable. It is in the "heart" of Victoria which seemed to be a bit grubby to me. I could have easily walked past the entrance to this hotel as it is not all that obvious. The reception staff were not all that friendly but hey, everyone has a bad day once in a while don't they? The room was adequate if not for a strange buzz that would not go away which I believe had something to do with the elevator. It was not loud but it was a background noise. The beds were comfy and the bathroom adequate. The view was of graffiti. Breakfast was in the London tube restaurant attached to the hotel. It was reasonable and it could have been better if they had sold espresso coffee. The pancakes were very good. The hotel has lots of eateries close to it and it is not far from Chinatown. However, the dinginess of the area at night and the constant smell of pot takes away some of the amenity of the area. Victoria was not my cup of tea so that sort of tarred the hotel which seemed to be much in the spirit of the city.

    4
    « A pleasent stay »

    The hotel is right in the centre of Victoria so walking to all the restaurants is easy. They have a no nonsense quiet policy which is great if you want to get some sleep. They have parking for the car and like many Victoria hotels there is a charge. The difference is that they take the car and put it "somewhere". Gave 15 minutes notice at 6:30 am and the car was at the front door when I wanted it. There are 7 floors but one of the elevators only goes to the first 6. THAT one also gets switched off between 11pm~7am. The stairs are for coming down but the access up needs staff to unlock it. So if using the stairs is for you then you may be disappointed. Cannot comment on breakfast as I had to get to work each day before it was available. The only "complaint" is that the heater did not seem decent enough to do the job but I'd stay here again.

    4
    « Heart of Victoria »

    A historic building with a modern hotel feel. Extremely friendly and helpful staff. Very courteous and attentive to your needs. Valet parking is most efficient and a welcome service offered in the dense downtown area. Thumbs up!

  • 4
    « Excellent service, nice stay »

    We were in Victoria unexpectedly for a funeral. When we arrived to the hotel to check-in we were pleasantly surprised to be told our room was already upgraded as they saw based on our reservation we had a baby and thought we might like a suite with a kitchen. They even offered us a crib. We received a text within an hour of check in to see how our stay was going. We had breakfast the next morning with room service and it was quick and delicious. Excellent coffee! Later that day I received another text to see how we were enjoying our stay. The hotel offers valet parking with a parking fee as they are right downtown and parking is not available. It takes about 15 minutes to get your vehicle when needed but you can also pre-book times for them to have it available. The room decor is not fantastic but the rooms are clean and the suite we were in had everything we needed including bottled water and a keurig machine. This hotel does not have complimentary breakfast like some Best Westerns however instead they have the in-house restaurant and provide room service which I personally prefer. The food is great. This location being right in the heart of downtown provides walking distance to many great restaurants and shops. They have umbrellas available right at the front entrance. I would stay here again. Thanks to Cal at the front desk who was taking care of us during our stay.

    5
    « Welcome by Very Friendly People »

    Everyone at this hotel was VERY friendly upon arrival... and departure. They offered bottled water as we left, encouraging our return visit soon. The rooms were very nice, clean, and the bathrooms were spotless clean. We would definitely return here on another trip.

    5
    « Victoria Gem »

    This hotel is very centrally located to walk Victoria. We were very close to restaurants, pubs and shopping. They offer complimentary bicycles and umbrellas as well. The staff are very helpful from getting something you forgot in your car to make reservations. It helps that you can text them from anywhere and they are happy to answer your questions. The rooms were clean and comfortable, the only downside was that our beds were not. It may have just been our room. I would definitely stay there again.

    5
    « Great staff »

    Visited Victoria last weekend. Check in was great as we were allowed to get into our room around noon. The staff was friendly and assisted with area attractions and recommendations. The room was very clean with a beautiful view of sunset. Housekeeping staff friendly. Restaurant located inside hotel with wonderful staff ( JOHN) and a very good breakfast. All and all a wonderful hotel close to inner harbor and China Town.

    5
    « Great Hotel »

    Found it based on it being nearby to where I had to be for work, but would come back next time I am in town for concert. A really great location. Friendly staff, nice, clean rooms and a great price, not much more you can ask for.

    5
    « Central, Clean, Comfortable, and Great Customer Service! »

    My husband and I stayed at this Best Western on a 3-night business trip to Victoria, and we were so pleasantly surprised! We picked it because of the central location, and loved that it was so easy to explore the whole city on foot. We had a King room on the sixth floor; it was very clean and comfortable, and we had a nice view of the city from over the rooftops. What really stood out to us, though, was the fantastic customer service...and not just from the front desk staff. Every staff-member we met in the hallways/elevators, such as maids on their way to clean other rooms, and the folks bringing up/down room-service, went out of their way to ensure that we were having a good stay, and asked if there was anything we needed. Another nice touch was the text messages we received from the front desk staff shortly after we checked in, asking if everything was to our liking. It's clear that Best Western takes customer service very seriously, and everyone working there contributes to providing a warm and welcoming experience for the guests. Needless to say, we will definitely stay here again next time we are in Victoria -- thanks for a great stay!

    5
    « Canada Oct 2016 »

    A first class experience. arrived with a hire car, leave the keys at reception, parking attended to, request car and it awaits at the front of the hotel, fantastic service. Enquired of whale watching, the staff were most helpful, arranged everything, and the taxi was waiting the next morning as arranged. Accommodation First class. Used the laundry facilities. All in all a very good experience, would stay again if the circumstances arise.

    5
    « Royal treatment »

    Love this old classic ,an old hotel refreshed into a beautiful,classy, comfortable best western . This property is very close to downtown ,walking distance actually , they have some rooms with great amenities such as a deck that you could sit outside on and enjoy the city, a huge deck I might add. The bed as usual was comfortable and clean ,the furnishings were very nice and modern our room was the size of a apartment such a nice place to stay. The cars must be valet parked but they have this service down to a t they bring your car to you quickly and are always pleasant . This hotel may be great but the staff is also very attentive and polite and happy , I would recommended this beautiful hotel hands down in Victoria

    5
    « Our last Hotel stop, on our Canadian trip »

    A really lovely hotel, centrally located in Victoria. Our room on 6th floor was excellent. We stopped here for 2 nights on our Canadian Tour ( with Travelsphere ), to celebrate our 50th Wedding Anniversary. The staff couldn't have been more helpful and friendly. We enjoyed the breakfasts in the "London Tube". Our stop was made even more special by the "surprise", waiting for us in our room, when we arrived. The hotel had made swans out of towels and sprinkled rose petals on the bed. A knock at the door, brought us a bottle of Champagne and 2 glasses. If and when we ever visit Canada again, will certainly stay here.

    5
    « great place to stay! »

    It was our first time visiting Victoria and we picked this hotel because of its location and great comments. I was right! Could not think of anything better. Clean, comfortable, in downtown of Victoria, professional and helpful staff.

  • 5
    « A good hotel »

    I have stayed here twice in the past year. It is great value for the money, particularly as you are in downtown Victoria, one of the most scenic small harbour areas on the continent. And the bedroom was top notch.

    4
    « Wonderful staff »

    A friend and I stayed in the Best Western Carlton Plaza as part of a travel package. The hotel itself is pretty standard fare: northing special, but clean, sufficiently appointed and in easy walking distance of restaurants and shopping. What made the stay was the staff. Everyone we talked with was exceptionally welcoming and well-informed. Cal was particularly helpful when we asked about where we could find a good "full English" breakfast, suggesting we take advantage of the hotel's attached restaurant, the London Tube. Ordinarily, I'd be wary of an in-house recommendation, but her description of the menu and the care with which they prepared the meals won us over -- as did the eggs benedict I enjoyed the next morning. Better still, our waiter responded to a question about where we could buy fruit with a list of options complete with directions.

    4
    « Nice Hotel, good location »

    Our check in was quick and efficient, the staff, especially Cal, were friendly and knew their stuff. Our original assigned room was next to the elevator so we asked for a different room which was handled without fuss and we even got a free upgrade (as we were in town for my birthday) to a suite. The suite was at the front of the hotel and this meant that there was a fair bit of traffic noise from the street four floors below us (they provide a pair of ear plugs so I had no trouble sleeping though). My advice would be to ask for a room at the back of the hotel or as high up as possible.

    5
    « Good location in Victoria »

    IF you're wanting a good place downtown Victoria this is a good one you can explore & check out a few areas by walking like Parliament buildings & the harbor was both my first visit there as it was my daughters.

    4
    « Comfortablke stay. »

    Enjoyed a 2 night stay here.Well located (downtown) large modern hotel and a member of the Best Western stable.Friendly reception staff who served us well and answered all our questions.There is a small lobby and comfortable sitting area and an efficient lift to all floors.Our suite (sitting area+kitchinette) overlooked the street with a view of the rooftops of downtown Victoria.Hotel is close to the shops,bars and restaurants and has a slightly downhill walk to the inner harbour. Overall it was a convenient and comfortable stay.

    4
    « Goood Place From Which To Explore Victoria »

    Very good location in the 'old part' of Victoria. It is a short walk to the inner harbour and all of the other sights. There are numerous bars and restaurants in the area. Valet parking is available. Rooms are a decent size and contain a fridge,iron,coffee machine etc. Staff are friendly and most helpful.

    4
    « Great rates and great service »

    I have stayed here a few times and each time is consistent with great service at check in and automated check out, the valet service is a treat and must have based on the downtown location and with pretty much everything you would want in the area its an easy walk for any type of food or being the tourist, rooms are nice and one of my next visits I really must use the gym.

    4
    « Comfortable and accommodating »

    I stayed here for two nights on a solo venture. I arrived two hours early for check in, thinking I would ask them to hold my bags but was told it was no problem and they found me a room straight away. The room while on the smaller side is very comfortable and clean, the service from all staff was second to none and the hotel is in a great location. Only small dislikes are no microwave in room only a small one in the lobby and no channel guide on the remote meaning endless flicking.

    3
    « Not a Plus »

    Prior to my trip I went back and forth between this hotel and BW Plus Inner Harbour but ended up picking this one as it was closer to some of the restaurants I wanted to try. Such a bad choice! Due to the weather, we ended up finishing our activities for the day early and went to see if it would be possible to check in. I talked with Annabelle and was told that if we came between 1pm and 2pm then we would be able to get our room. Upon our arrival at 1:30pm, Annabelle was helping another guest. We were helped by a male (I forgot to get his name) who told us that our room wasn't ready and to come back at 3pm as that is the time they could guarantee that our room would be available. I informed the male that I had already spoken with Annabelle and she said to come 1-2pm. The male spoke with Annabelle to see if he could put us in a different room that was ready and she said no. The male again told us to come back at 3pm. This was very disappointing as we specifically came at the time we were told only to find out that we couldn't check in. If they were unable to accommodate the early check-in, Annabelle should have just said that from the beginning rather than having us come all the way to the hotel only to be told to come back. All of the staff we encountered during our stay other than Annabelle were friendly and helpful; Cal was especially welcoming and friendly. The room itself is very basic, not worthy of the plus title. Next time I'm in Victoria I will be staying at BW Plus Inner Harbour- it's closer to the main attractions and have several fabulous dining options nearby that we tried.

    4
    « A very nice midrange hotel »

    One of the failings of TripAdvisor, in my view, is that hotels and restaurants targeting different clientels and markets get lumped together... with the result that it can sometimes be difficult to differentiate an excellent low range hotel from an excellent midrange hotel from an excellent high end hotel. The difference, at the risk of stating the obvious, can be pretty dramatic. With that said, I would give the Carlton Plaza high marks for doing a very good job of being a very good midrange hotel. There is nothing fancy about this place... the amenities are fairly basic, the views are nothing to post to social media, and the decor of the rooms and hallways feel a bit tired and worn around the edges. Still, the hotel is in an excellent location, within easy walking distance of all attractions downtown. The staff were very friendly and worked hard to be helpful. And, most importantly, the rooms were clean. I would recommend this hotel to anyone looking for basic accommodations at a good value.

  • 5
    « A pleasant surprise »

    This hotel located was a pleasant surprise, exceeding expectations for a Best Western. Almost like staying at a boutique hotel except that it lacks a cool bar (actually any bar). The front desk staff were young and friendly, texting to get feedback on the room. The room itself was bright,clean and equipped with a modest kitchenette. There are bicycles available to take for a trip around the town. The restaurant advertises a British afternoon tea in line with Victoria's tourist theme. I didn't take advantage if but if your pleasure from afternoon tea derives from more from sandwiches and sweets than from an elegant surrounding, you could give it a try (otherwise the expensive elegance of the Empress awaits). Hotel location is excellent with Chinatown, the funkier bars and shops near Johnston as well as the standard attractions around the inner harbour all within walking distance. The valet parking is affordable and convenient.

    5
    « Convenient and reasonable »

    It used to be a real bargain, but the rates have gone up and they charge a daily fee for parking now. The rooms are a little nicer. It is still my favorite place to stay in Victoria. The employees are very nice and it has a very comfortable atmosphere. The laundry room is handy and the detergent is free. The location is great. The higher end hotels are on the other side of the harbor and less convenient to the many great restaurants in town.

    3
    « Friendly but old »

    Great service but rooms are quite aged and a bit on the small side. If you have the chance to upgrade your room, definetly do so. The elevators are also a bit confusing. Parking is valet only, so leave lots of time to garb car in morning

    4
    « Victoria vacaton »

    booked this hotel after the BW near the harbor was not available. older property but well maintained. rooms on the smaller side but we did not spend much time in the room. bathroom was small but we made it no problem. really helps when the sink is separate and outside of the WC-shower. the staff were all great and very helpful. off site parking for additional fee but secure. the hotel was clean and well cared for. it was just a few blocks to the inner harbor so no big deal. the London Tube restaurant adjacent was a good value with excellent caring staff. they did offer a full afternoon tea that was excellent. its on an Alice in wonderland theme. every bit as good as the Empress (which we have had on several occ.) I could not get the Kureig coffee maker to work properly...might be me ..not a problem as the restaurant service tea and coffee as well as a short walk to the Murchies tea company. overall a good value and stay

    5
    « Large room for excellent price! »

    We were 3 adults travelling and were pleasantly surprised to find ourselves in a 2-bedroom suite with large living area, huge closet space and kitchenette. Based on he price, I thought this was a budget hotel but it is so much more. I even got a text message a few minutes after checking in, to follow up on our room. Huh? Never had this before but I loved it. It was a really personal touch that made us feel like the staff really cared about us. Rooms were clean, beds were comfortable and there is a restaurant on site, with parking nearby. Why pay more?

    3
    « Sleepless »

    The hotel was clean. The service was prompt and friendly. No pool. Located in the heart of downtown and a short distance from the harbour (10-minute walk). But lots of "street" noise: construction, garbage pick-up, pubs, traffic. Bring ear plugs.

    3
    « One night stay close to business. Good Value. »

    My wife and I stayed at this refurbished hotel while in Victoria for a one day conference. The building is older but very nicely remodeled and quite fitting for the neighbourhood. Enjoyed the valet parking and very attentive staff. I got a complimentary copy of my favourite newspaper on checkout

    4
    « Staff really cares about their guests!!! Central location. »

    I reviewed this hotel a year ago after a somewhat disappointing visit. I am re-reviewing it because our most recent visit was a completely different experience. The general manager responded to my previous review and called me personally to apologize for the issues that were under their control. He even gave me a certificate for a free night with the recommendation to ask for a high floor on the back. I needed to have surgery in Victoria so we decided to stay at the Carlton with our adult daughter. We discovered that the certificate had expired but the Manager of Customer Service immediately fixed that up and reserved a room on the back on a high floor. When we got there it turned out to be a one-bedroom suite which was beautiful and extremely comfortable. We each had our own bed and the suite had a full kitchen. It was totally quiet on the back of the hotel. Parking is free but it is valet so be sure to plan ahead and call down for your car before you head downstairs. We had a lovely night. We will definitely stay here again. If we need to stay several nights, we will book one of these suites so we can do our own cooking.

    5
    « Victoria »

    Nice property close to all amenities near the harbour in Victoria- allowing you to walk to local attractions/restaurants. parking is by valet - but in a secure location. Staff is very professional and friendly, rooms clean and fairly updated

    4
    « Perfectly located!! »

    We found this hotel to be perfectly located in the heart of downtown! Close to Chinatown, easy walk to the harbor, museums, shops, etc. Staff was really nice and really helpful! Room was really clean and reasonably priced. They have bikes to borrow for a ride around the city, but put a 3 hour limit on it, which we were not aware of till we had already planned our day, so that was a bummer. The one true downside I felt was there is Valet parking only... and your car will be in a garage a couple blocks down the street. Just makes it hard to get stuff last minute. They are happy to get it for you any time though, just inconvenient.

  • 5
    « Canada trip »

    This hotel was perfectly placed for our Victoria visit, the staff were extremely pleasant and friendly especially Rachel, if we return to Victoria we will definitely be happy to return here, it's perfectly placed for the town and harbour area, our room was clean and quiet and well serviced

    5
    « Can't do better than this for service and quality and location (unless you want a view). »

    We Stayed on the fith floor, corner suite with Kithenette, and it was awesome. I've stayed at 4 and 5 star places that are no better! Trounce alley is a block away for the best Tapas you'll find anywhere in Canada. Government Street is a block away, which is the tourist strip filled with eat and drink options and my girlfriend loved the boutique shops.

    5
    « Great hotel »

    This is my hotel of choice when travelling to Victoria. I had the pleasure of spending two nights over the weekend and the service was excellent, and the room clean and comfortable. The location downtown is close to some great restaurants and within walking distance to everything I want to see in Victoria. I highly recommend this hotel.

    5
    « Good location, Caring people »

    This is your typical Best Western, little short on the hardware usually the exterior, but the frienldy staff and good services make up for it, they even have a mobile concierge service allows you to text them from your phone anytime for anything. Lot of restaurants and local breweries around it. it meets our overall expectations and no complaints

    5
    « welcoming experience »

    The staff were helpful .They have valet parking which is a plus to me in a strange city. It is in aa very convenient location. I could walk to most attractions. The staff were really good about giving direction and Cal was very helpful on places to dine. She also checked to make sure We were pleased with our room and if there was anything she could do to make our stay more enjoyable.

    5
    « 25 Anniversary »

    The entire staff; front desk to cleaners were incredibly good. As I can only remember a few names out of the many that I did have contact with I can only say front desk staff, cleaners on the 4th and 6th floors for the four days of our stay. This trip was our 25 anniversary gift to ourselves and everyone in the hotel made our visit a wonderful time. So wonderful that we have decided to make a stay at this hotel a regular anniversary stay.

    3
    « Busy »

    Busy place! Small front desk with not enough staff, phones, space. It was crowed front lobby when checking in while other people we waiting for their cars to be brought around and others were waiting to check in. It's an old building and mostly well kept but we didn't have a shower curtain for our bathtub so we mentioned it to the front desk after we dropped our bags in the room. When we got back around 8:00pm there was still no shower curtain so I called the front desk again who said they would send someone up. Around 10:30 the front desk called to ask if we had our shower curtain yet and when I told them no they said they would send someone up. Around 11:30pm I called the front desk and told them we were going to bed. Still NO shower curtain! The single elevator is very small and slow. The attached restaurant looks interesting but we never tried it. Next visit to Victoria we will likely Airbnb.

    4
    « Great location, small rooms, nice staff »

    We spent one night here after a last minute ferry trip from Port Angeles and were happy to be here, especially at the greatly discounted price we got via Hotwire. The location is GREAT--about a 15 minute walk to the pier area and close to all of the touristy restaurants and shops. The woman who checked us in was very friendly and provided us with a map and tips for good spots for dinner and the best places to walk. The room itself was modern, clean, and well air conditioned which was appreciated because it was very hot outside. The room and bathroom were a bit small but we didn't have a lot of baggage so it was okay. We heard a little bit of noise from the hallway at night but nothing from the street. No free breakfast but there are lots of good spots nearby for cheap and tasty breakfast (we loved the QV Cafe just down the street). For a quick trip this hotel was a comfortable spot.

    5
    « A great find »

    Everyone wants to stay in a hotel on the Inner Harbor and some of them are quite grand. For those who travel in the medium range, we lean on some old standbys that are convenient to the ferry and clipper. Big mistake. Some of these hotels do not have air conditioning and have lousy wireless. They are leaning on their location to get $175+ a night US. For a five block walk or taxi drive of $6 Canadian, you can stay at a hotel that really cares. The Best Western Carlton Plus bailed us out of one of the disappointing hotels on the Inner Harbor. My friend was absolutely miserable in a room without air on a hot August day. Even the fan brought no relief. I scrambled to find another hotel. The Best Western had a room. We took a taxi to the Government District just a short walk away. This was at 9:30 in the morning. We took our luggage in, expecting to leave it for the day. They put us in that room....on the spot! Who does that? What a pleasant surprise. The rooms were very nice, clean, neat, and the wireless was strong. They had free bike rentals for up to 3 hours, and everyone in that hotel was very efficient and friendly. I felt like I was staying in a much better hotel. After my stay, they contacted me to see how it went. I said, "read my Trip Advisor Review". This is the hotel business done right.

    4
    « Great hotel/terrible parking »

    The staff were exceptionally helpful and friendly and were always quick to offer up tips or suggestions for places to see while in Victoria. The hotel itself is in the absolute best location within the downtown core - very walkable location. There are cruiser bikes available for free to use which were fun to check out the city. Parking - mandatory $16 a night valet parking and the parkaid is across several busy streets. If you are needing anything out of your vehicle the staff either have to escort you or bring the car around (10-15 min) wait.

  • 2
    « Can't believe a business could be run on such poor morals »

    The Best Western Carlton Plaza charged us a mark up of $300 dollars additional to our room cost for Saturday of labour day weekend. Friday and Sunday were each $300 dollars themselves and they bumped the markup for Saturday to $629! Disgusted by this! The Best Western has no business ethics!

    5
    « Great Hotel »

    We stayed here for 1 night when we visited Victoria from Vancouver. It is well located in the heart of downtown easily walkable to reach the waterfront. The welcome we received from the staff was fabulous - so helpful and friendly providing helpful recommendations for our stay. Rooms are well equipped and comfortable. A big bonus was the valet parking $16 per night and the complimentary cycle hire. Would highly recommend.

    5
    « Centrally located hotel. Excellent stay »

    Nice room, walking distance to harbor, china town and great restaurants! Excellent customer service. Hotel offers nice bikes for rental, which we wish we knew about before! Parking located at walking distance from hotel- public parking (refer to attached map). I forgot my sunglasses at the hotel and they were sent back to Ontario by the hotel.

    5
    « 8 minute walk from everything! »

    We really enjoyed our stay here. We were in a king suite, with a very comfortable bed. Clean and spacious. The people who work here are top notch helpful and fun! Loved the space in the suite for an extended stay. I would think this would be good for work travelers or people who needed to make small meals for themselves too. London Tube restaurant downstairs was REALLY good though... The room was lacking in any color, very grey and brown, but clean and very comfy and easy to navigate. Business modern if you will. Downside may be that you have to Valet park or look for on street parking. It's an urban neighborhood, but totally safe. The view is roof tops, which for us is fun and what we wanted, as we live on the water already...It really was an easy walk to anywhere. Good people watching. Highly recommend.

    4
    « Great hotel, walking distance to Chinatown & Inner Harbour »

    My wife and I stayed for 2 nights to celebrate our wedding anniversary. Hotel was clean and conveniently located near Chinatown and about a 15 minute walk to the Inner Harbour. A 20 minute walk with luggage from the Coho Ferry, 5 minutes by taxi. Staff were very helpful and friendly. Free bicycle rental was an unexpected amenity, with easy ride across Johnson Street bridge to the Galloping Goose trail along the water.

    5
    « Second Visit »

    My husband and I had stayed here once before in 2014 and could think of no better hotel to stay in to celebrate our 10th Anniversary! We were not disappointed! Annabelle at the front desk was so very friendly,efficient and informative. She even delivered wine,glasses,chocolates and a lovely card from the hotel to our room that first evening we were there. We spent two nights in a beautiful king suite. The room was very clean and decorated so nicely,the bed was super comfortable and the AC worked very well. Housekeeping was amazing once again. Hannah in housekeeping cleaned our room so well,even honoured my request of extra tea and sugar. She left us a sweet note to congratulate us on our anniversary. The hotel is beautiful. We didn't use the fitness room this time around,but it's very nice. They even had free bike and helmet rental!! We LOVE the Carlton and the staff is great!! Thanks to everyone there for making our stay so wonderful.

    4
    « Almost perfect location »

    Stayed just one night in this hotel for a quick family trip. Its a pretty standard 3 star hotel but the location is great. We were "upgraded" to a suite- the room was decent, perhaps a little dated but otherwise fine. Except it would take the tub 20 minutes to drain after a shower (room 308 if mgmt reads this) and the bathroom was really small. Only other minor complaint was that the elevator took forever (you need room key to access it from the lobby) as its so old and it seems to be the only 1 for the entire hotel. So unless you're on top floors or mobility issues just use the stairs. Front desk service was excellent- quick friendly and efficient. Overall if you are looking for a reasonably priced centrally located place to stay this place will do you just fine. We would definitely return there again if the room was priced right.

    4
    « Return visit »

    Made a last minute decision to visit Victoria to spend a couple of nights. Not a good strategy, because most hotels were booked. Heavy booking, means heavy pricing. So if we had to pay the price we went with something familiar. The BW Carlton is a nice hotel. Great staff, friendly and helpfull. And, the location is close to the harbor, all the great restaurants, and China town is near by. The suite was nice sized and up todate. It is like coming back home.

    1
    « Terrible Hotel »

    Better to consider in advance to stay at this hotel, the room are very far from clean and old style then the staff are not friendly and not rigorous in carrying out a request via telephone, just the receptionist lady work at night was really helpful. Good location but bad hotel and service.

    5
    « Perfect family base »

    We went to Victoria at the end of a 2-week Western Canada road trip, and so were a little weary when we checked in. With the exception of a little street congestion when trying to find a parking spot to check in, we had a nearly flawless time here. The hotel is just a few blocks from the inner harbor, but has much more reasonable rates than those right on the water. The staff was friendly, helpful (even when we had a chocolate/caramel candy mishap on the white bed linens), and always quick. They used a text-message based system when you needed anything, and it worked great. The only weak spot is that valet parking is required, but the service was quick when we called down to get the car. The beds were very comfortable after a couple of weeks of highly variable bed styles on the trip, and we couldn't have asked for a more pleasant stay. Thank you to the staff. We will be back.

  • 4
    « victoria,bc »

    very friendly and accommodating staff; rooms are comfortable,clean, - easily walkable to downtown, china town, and the harbor. Good restaurants near the area- safe to walk around. Decent fitness room, and bicycles available, free of charge.

    5
    « "Great location, excellent staff" »

    Stayed five nights. They upgraded us to a room with a kitchen for free. Staff was very supportive and helpful. They kept in touch with us during our stay via texting and kept asking if we have any concerns or issues. The location is excellent. Most of the main attractions, shopping areas, and fast food chains are on few minutes of walking distance such as, inner harbor, Chinatown, Royal BC Museum, Bay Center, MEC, Burger King, McDonald, Tim Hortons, Subway, Macs, 7-Eleven, Shoppers Drugmart, and the Ice cream shops and pubs at the Government street. Highly recommended.

    4
    « Our final Canadian hotel »

    A good location as walking distance to most everywhere. No free parking but a valet service which worked well. Comfortable rooms and the staff were very good and friendly. Only used the restaurant adjacent for breakfast but was good.

    5
    « Great location excellent staff! »

    Victoria is one of our favorite places to visit, first time staying at this hotel. The location is great close to MEC, China Town, all the shops and restaurants. Not as close to the marina as the Empress but an easy walk to it. The staff really set this hotel apart from the rest, exceptional service and genuine helpfulness. Will stay here again, highly recommended!

    3
    « Good location but poorly managed »

    We spent two nights booking on the phone directly the hotel. Price seemed good for a suite. We arrived late night : despite the hotel is non smoking the room was plenty of bad smoking smell. The receptionist changed the room with another saying it was the last one and unfortunately was smaller and very noising being in the second floor facing main street ! The day after I complaint about the situation ( nobody actually was telling me nothing ) . The answer was : sorry we will try to deduct some extra from the final check. Unfortunately (!?)they forget to do it at the end of the stay and I was obliged to even ask for.....

    5
    « Great Stay, Great Location! »

    Husband and I stayed at this hotel for 2 nights during our recent trip to Victoria (August 8-10, 2016). Great location in downtown Victoria. A few blocks away from the Inner Harbour where we arrived, but we walked it at a normal pace (with suitcases in tow) in about 15-20 minutes. Front desk staff (and all staff we met) were very friendly and nice. Hotel clean and modern. Our room was very spacious, laid out nicely, clean,and well appointed. Very nice to have a mini refrigerator (complete with 2 bottles of complimentary water!), a Keurig, AND an electric tea kettle!! Air conditioning (which was one of the "must haves" when we were looking for a hotel) worked great and was quiet. The bathroom had a tub/shower combination--great water pressure! A door could be closed to separate the toilet and shower area from the sink and vanity. Decent size closet with slider doors in the sink/vanity area. Our room was next to one of the elevators, but we did not hear any excess noise. As a matter of fact, there was a sign on the elevator indicating it was not in service between 11pm-7am--quiet time. This hotel was within walking distance of most everything we wanted to see. They have complimentary bicycle rentals for guests, although we did not use them. Complimentary breakfast was not included, but we ate breakfast at the restaurant adjacent to the lobby (London Tube) both mornings we were there. Good food, reasonably priced, friendly staff. We enjoyed our stay very much at this hotel, have no complaints, and would definitely stay here again the next time we are in Victoria.

    5
    « Fantastic Service in Downtown Victoria »

    This hotel is in easy walking distance of all the downtown attractions. The service from the hotel staff was spectacular. Our rooms had two beds and a full, but small kitchen which was nice. The service at the hotel restaurant was spotty, but there are lots of wonderful places to eat instead. Overall a great stay!

    5
    « In the heart of the city »

    Very nicely appointed hotel by tons of shops and restaurants. The staff are polite and accommodating. It was our anniversary and they upgraded our room to a suite. It was a very nicely appointed, very clean room. The hotel is quiet but surrounded by lots to do. The staff recommended restaurants which we took advantage of and they were excellent! We will stay here again!

    5
    « Good location »

    Great location that is not not over priced. The Family Suite is perfect for traveling families with extra room and a small kitchen perfect for coffee and breakfast. Parking is close by and is a breeze with the parking service. Surprising quiet location. Front desk staff are attentive to all your needs. A special thanks to Ross.

    5
    « Great location »

    We spent 3 days in Victoria. This Best Western is very centrally located so was within walking distance of all the places we wanted to see. The staff were great - friendly and helpful. Our room was large and very comfortable. Price was very reasonable.

  • 5
    « Great customer service »

    Spent one night in this hotel and was extremely pleased with the friendly and helpful customer service. We rented the complementary bikes and exploded Victoria based on the Staff's suggestions. Great hotel. Would definitely recommend.

    4
    « Very nice place. »

    This hotel is well managed and very comfortable. The staff is very friendly and helpful, couldn't find any faults with much at all. There was one minor problem with clothing left behind, but the hotel sent it immediately by expedited parcel post, and we had it back within 2 days. Amazing. Very accommodating to our specific needs.

    5
    « Friendly Service & Great Location »

    This hotel is in the hub of a thriving area of the city, full of great shops and restaurants within walking distance, not to mention the beautiful waterfront! The valet service is prompt and reasonably priced. The staff is very helpful and responsive. Clean, attractive rooms with no noise from the hall or neighbouring rooms. Completely satisfied and appreciative!

    5
    « Friendly and accomodating staff »

    The location of the hotel and the cleanliness of the rooms are top notch as usual. But more so, I was really impressed with the level of attention and care given by the hotel staff. You can come down to front desk and be assured that your needs will be listened to and the best possible service will be given. They are friendly, and geniunely like to chat with visitors and give them the best experience during their stay in Victoria. Their printers had no scanner function but they immediately offered to help me scan my files. They offered suggestions for things to do, and explained how their bike loan system worked. They even offered to grab my forgotten phone charger from the car! 100% would return to stay here!

    4
    « Perfect location, very nice staff, good family accommodation »

    We spent 3 nights in a two-doubles-plus-sofabed suite with our two teens. This is a comfortable room that feels spacious. The front desk staff was very nice, with a special commendation to Cal, who made us feel welcome even when we had to wait a bit for our room. Linens feel nice and the beds were comfy, though a double feels small for two adults (we assumed the room was two queens--our mistake). A minor plumbing issue was fixed promptly and without fuss. The room felt fresh and clean, not worn or dated. Valet parking a bit of a hassle, but in this downtown space it's understandable. Also if you are a light sleeper, weekdays there seems to be dumpster collection or something around 6:30 am. We were on the 5th fl at the front and heard no appreciable street noise, but the dumpster rattling got me. To be fair, there were 3 other people in the room who weren't disturbed, but light sleepers--you know who you are! Also worth noting we got a great pre-paid rate at CAA. The front desk said they'd match it, but we had to "prove it" so it would be easier to stick with CAA booking. I've avoided Best Westerns, to be honest, because we have found tremendous quality variation across the brand, but this place was great, and will have me considering Best Westerns in the future.

    4
    « Best service »

    This remodeled property is situated in a part of downtown perfect for tourists and visitors. It is in walking distance to most of the sights and restaurants that people come to Victoria to experience. This hotel staff was outstanding and all went out of their way to make our stay enjoyable and memorable. The valet parking was nice and efficient. We were given complimentary water bottles that was a helpful convenience. The staff upgraded us to a king suite. Overall it was a really good experience and we were happy to spend our special week there.

    5
    « Great stay in Victoria »

    Very very nice. We booked hotel as part of Seattle Clipper overnight package to Victoria. Easy 20 minute walk to wharf, lots of shops and interesting people and views along the way. Hotel is clean, rooms comfortable and well appointed. We would definitely stay again if we come back. Desk staff was very friendly and helpful about where to eat, what to see .

    4
    « Best Western Victoria »

    Great Boutique hotel in DT Victoria, walking distance to all the major DT sites, good restaurants. I found that the staff was very helpful in sharing knowledge about the local restaurants and the valet car parking service was very efficient.

    5
    « Fantastic Stay on a Multi-Generational Girl Trip »

    We chose the Best Western Plus Carlton Plaza for our 5 day trip to Victoria because of the excellent location and large room for 3 adults and 3 children under 3 years old. As soon as we pulled up to the hotel, the staff was so friendly and helpful as we unloaded 3 strollers and a never-ending number of suitcases! We were quickly checked into our spacious family suite by Annabelle while Maks helped us bring everything into the lobby. We turned over our car keys and our car was parked a half block away until we needed it again. We were given a map with directions to kid-friendly restaurants and attractions, as well as nearby markets. They have catered to the little kids and all of their recommendations have been big hits! The room is large, clean, and quiet and the hotel has a beautiful lobby. We would definitely stay here on future trips to Victoria.

    4
    « Very convenient location »

    Newly renovated hotel. Hotel room are very neat & clean. Hotel located very central downtown Victoria. lots of Restaurants, pubs, tourist attractions & shopping mall around there. Hotel Staff are very polite & helpful in nature. Overall good stay.

  • 5
    « Great Location! »

    We had a great 3 night stay in this hotel. We upgraded our room a few days before arrival and were very pleased with the result. Our upgrade was to a family suite with a queen room. The extra room had a queen as well plus a couch, small dining table and a small kitchen area . We were able to fix our own breakfast and lunch making our stay more affordable as a family. The valet parking worked out well though at times it is difficult to get a temporary spot in front of the hotel. The location was great as we were within a 15 minute walk of many great tourist stops and restaurants . We will stay here again.

    4
    « Downtown Victoria Great Place »

    friendly helpful staff and clean rooms, older hotel so room size and layout reflect that but definitely central and easy walk to everything downtown. Clean and pleasant! Did not hear city noise at night!!

    4
    « Victoria, BC hotel »

    The Best Western Carlton Plaza is a very nice hotel right in the centre of downtown Victoria. It is within walking distance to all downtown and inner harbour attractions as well as many great restaurants, pubs, and galleries. The service we received at the Carlton Plaza was excellent. We were upgraded to a top floor suite, which had a private balcony with a bit of a view. there is no parking at the hotel, itself, but they offer a valet service and use a secure parkade about a block away. Overall, Best Western's hotels always seem to be well run, clean, and comfortable and offer fairly good value. Their Carlton Place hotel is all of those things.

    4
    « Well located so you can walk to the area with most of the tourist spots »

    The staff upon our arrival were friendly and helpful. There is no parking at the hotel, so all cars are valet parked at an additional $16 per day (CAN). They will retrieve your car as many times as you want it during your stay.The room was clean and well furnished with microwave, refrigerator, and Keurig coffee maker. There was a desk with good chair plus a second easy chair so we didn't have to sit on the bed in the evening. The TV stations were all analog - I don't know if Canada just hasn't gone to digital. There is an adjacent restaurant with meals at reasonable prices. The biggest plus for us was that the hotel is located within a 15 minute walk of almost everything you want to see as a tourist, There are many restaurants and banks near the hotel.

    4
    « Small room but nice and clean »

    Best Western is definitely our choice during family stays. Staff was very friendly and knowledgeable. Rooms were on a smaller side but nice and clean. Very accommodating and right in the heart of downtown. We picked this hotel because of its location and we want to thank the staff for making our stay in Victoria memorable.

    5
    « Great Location! »

    A great Hotel in walking distance to everything. Central and inviting to explore Old Victoria by a nice walk. Staff are professional and very helpful. Clean upgraded rooms and over-all a pleasure to have stayed there.

    5
    « One of our best of our Best Westerns experiences »

    I looked at many hotels before deciding on this one, and I wasn't let down. The room was perfect for us, a little kitchenette, two queen beds and a sofa bed. The location was pretty great. About eight blocks from the harbor and all the bustle that surrounds it. We walked to the Parliament building, the Empress, the Royal BC Museum, the harbor cruise etc. All while leaving our car parked with Best Western (valet parking). We enjoyed the walk down Government Street back and forth, gave us plenty of souvenir shopping opportunities. It's also a quick walk to China town. There is a Seven Eleven across the street that we frequented daily as they had good coffee. :) The room really was great here. Quiet, clean, nicely and newly furnished. The staff were super. I'd definitely stay here again.

    5
    « Motorhome breakdown »

    We broke down in Ellensburg Wa. Rented a car and stayed in Vctoria at the Best Western pet freindly. What a fun group.We had no luggage jus trash bags.It was a gut buster when we got there. Had issues with the door. Spent some time while it was getting repaired. It took a good part of the the afternoon while i sent my family shopping. Turned out to be worth while. I met Eric and Ramnent. Great people. I mean good people.Had awesome conversations while we waited for repairs. I didnt mind it and was glad i did have trouble otherwise i would have never met them guys. The main desk staff was so cool. Annabelle was always so understanding and helpful.The others who worked in the morning were awsome also. I didnt catch their names but if i ever see them in the states i would hug them and thank them again.

    5
    « Canada Day »

    This hotel, with a friendly staff, was very convenient to a lot of the Canada Day activities. Most were within walking distance. The restaurant served delicious breakfast. The staff there was very attentive and friendly. The hotel's decor was stylish and crisp. Room was very nicely appointed. No complaints!!! Would highly recommend.

    5
    « Central downtown location, very helpful staff »

    In Victoria for a art gallery event, stayed at this absolutely centrally located property...we could walk everywhere to sights and restaurants. Very helpful and enthusiastic staff. No parking available but very affordable valet service available. We will be back

  • 3
    « Okay for the price »

    The best western was nice, clean, and dog friendly. For the price though the hotel was just okay. Wifi barely worked and we were missing a shower curtain. If you get in late you also have no other option than to valley for $16. The staff was friendly and helpful.

    4
    « Pleasantly Surprised »

    I really enjoyed my stay here I wish it was longer. The staff are fantastic, the location is good,close to everything and the room was delightful. I checked into room 620 and upon check in the clerk told me it was his favorite room and it did not disappoint.It was a corner room with a king size bed that was very comfortable with the right size pilliws.Being the corner room it had a nice amount of windows and a nice view of Johnson St and Broad St. They offer valet parking at a very reasonable rate. Room 620 was on the top floor of this property and had a stove top and a fridge sink etc. with a nice size bathroom. Again the staff make the place. There is a restaurant on site that I did not try I would stay here again and plan to/

    5
    « Thoughtful, helpful staff who go the extra mile. Highly recommended »

    I recently booked 2 elderly family members into this hotel with a note on the booking asking staff to be proactive in helping them find their way around / book tours / take extra good care of them for their 3 night stay. I wondered if I was asking too much from a hotel, but in short, my every request was more than catered for. The hotel staff were amazing and my aunt and uncle are still talking about it 5 days later and telling me what a wonderful time they had. They were met by Rebecca, the manager, when they checked in who upgraded their room. They told me that the staff could not have been more helpful, kind, friendly and informative. The hotel itself is in a great location, is excellent value for money, is clean and I have nothing negative to say about it. Thanks again for taking care of them, they had an unforgettable stay in a great place.

    5
    « Best Stay! »

    Really loved the stay and comfort here on the 6 th floor. We have had a blue sunny skies view since yesterday. Front desk staff are extremely courteous and accommodating even when valet had to bring our car at 4 am this morning. Staying till Wednesday because we are finding it just like home. Will be back here for sure.

    5
    « Excellent location »

    This is an older hotel but has been upgraded. The room was clean and modern. Also well done to housekeeping as on our second day the room appeared to have been completely tidied which is not always the case. I think we may have been given a disability room which was spacious with lots of hand rails in the bathroom. This proved quite useful at times!! Valet parking only but we found this fine as we gave notice when we wanted the car and it was always there for us. Quite convenient just to drop off your keys at Reception and forget about it.Only hassle we had was when arriving a tour bus was outside and there was no parking so had to go round the block a few times.Location was great, within easy walking distance of all attractions, restaurants etc. Staff were always pleasant and helpful. A great stay in a lovely city.

    4
    « Great location, awesome staff! »

    Our stay here was great!! It's an older hotel and it shows however, the rooms are still nice, everything works, you've got a mini fridge, amazing king size bed and the AC works like a dream. For the price of this hotel and proximity to all the action I would highly recommend you stay here! Everything is walking distance and only a few short blocks to awesome restaurants, the harbour and the parliament building. The staff here were very friendly and willing to help with anything you may need, thank you for the great experience!!!

    3
    « Good Location but very ordinary experience »

    While this hotel seems to have made a lot of efforts to be more than it is I was quite disappointed in the room size and the amenities and the high price. The level of service was disappointing as we had clearly booked a three person stay and were given a two person room with limited space and seating. We had to request "extra" towels. The location was noisy and the glasses were plastic and limited in number. The room was casually cleaned and could have used another refreshing. Bathroom fixtures were out of date and barely worked.

    5
    « Great location, Pleasant stay »

    Stopped in this hotel for just one night. It is very central in a great location. I had asked for a quiet room and was given a really nice room AND was upgraded! Valet parking so no hassle with trying to park car and the staff were extremely polite and helpful. Room and hotel were very clean and well equipped. I would definately stay again.

    5
    « Best Best Western I've Stayed In »

    This is not the nicest looking best Western I've ever seen. The people make this place happen. This is the best staff I have dealt with in a hotel and many, many years. Our room was supposed to be ready at 3 o'clock but wasn't. They upgraded us to a suite with a kitchenette. They did this at 3:06 PM. The location was within walking distance of anything in the entire, clean town. I would especially like to point out the efforts of a young lady named Cal who helped us with maps and generally how to get around town. She is extremely knowledgeable and couldn't have been more of a happy person to help us.

    3
    « Average for the money »

    I stayed at this hotel June 16 2016. The check in was slow, the hotel is clean and a nice location as it is close to everything being in the down town area. the problem I had was the room was small, the internet - I was able to connect but I was unable to access anything most of the time. The pillows were very small and very thin - worst then being at a holiday express. overall for the cost I thought it was average to below average.

  • 5
    « GREAT HOTEL IN DOWNTOWN »

    Based on location we stayed here to walk around downtown victoria. Hotel was recommended on Trip Advisor. Hotel is very old but has been remodeled and the rooms are very modern and freshly done. Very good bed. Bathrooms a little small but adequate for the price. There is no parking but they offer free valet service, no tipping required. The best aspect of the hotel is the front staff. without exception, they were helpful, cheerful and professional. Among some of the best i have encountered and that includes The Four Seasons and Ritz Carlton where we often stay. The staff is worth the stay particularly if you are new to the city.

    3
    « BW Plus Victoria June 2016 »

    Hotel clean and really friendly staff, however hotel being right downtown was a bit noisy at night, although provided with ears plugs, thin walls. That being said convenient of location to access most tourist attractions is great.

    4
    « Downtown Victoria »

    This hotel is clean, comfortable, and within walking distance to many downtown restaurants and sites. We've stayed here before but this time choose a suite. It had a complete kitchen and lost of room. I would highly recommend that option for a family.

    5
    « Best place for best price »

    Reserved this room at the last minute but it was a great option. Perfect for our group. The room included two double beds and a sleeper sofa. The room was clean and the kitchen area was great for keeping snacks (we hadn't planned to cook) and warming up leftovers. The staff was great and very helpful with all our requests. The hotel is also located centrally downtown. We were able to walk from the Clipper and to the hop on hop off bus. There are also many great restaurants close to the hotel.

    5
    « Great staff great hotel! »

    Stayed a weekend in early June, we arrived around noon and our room was not yet ready, the friendly staff assisted us put our suitcases away for check in later. She also gave a me few recommendations to tour the city. We got back around 3pm, our room is ready, Plus they gave us a free upgrade to a suite! The double beds suite was about 500 sq feet, fully equipped kitchen, dining and living area. The suite is spacious and clean. Our room face the back of the building, we get a back alley view of satellite dishes and trash bins. The location is convenient and surrounded by many good restaurants, a convenience store is right around the corner. It is about 6 blocks away, 10 minutes walk from inner harbour, with many shops, restaurants and market along the street. It is a short walk but I wouldn't recommend walking out there alone after dark. there are people at the street corners asking for money or minding their own business. Douglas street is right there and has all kind of public transit bus stop. it is very easy commute to up or downtown, and airport. They always have 3-4 staffs on site, although they are all young people but they are very friendly, knowledgeable and attentive.

    5
    « Great staff »

    My wife and I spent five nights at this hotel and would thoroughly recommend it, mainly because of the friendly and helpful staff, all of whom seemed committed to providing excellent customer service, with a smile. This really made a difference and more than compensated for the fact that our room was a bit gloomy and the bathroom fan was rather noisy - the bed was comfortable, though. We liked the fact that you could borrow a bicycle at no charge, and the valet parking worked well, at a cost of something like $16 a day. Breakfast was fine, but we did not try the restaurant in the evening. The hotel is well located, with plenty of shops and restaurants in the vicinity, and it only took us ten minutes or so to walk to the Inner Harbour area. We would happily stay there again.

    2
    « Noisy »

    Hammering and pressure washing outside of hotel at 8:00am. Called desk and work stopped for 5 minutes and then resumed. Desk claimed contractor was not supposed to begin until 9:30am. Noisy work at a hotel should never begin prior to 10:00am.

    5
    « As a local tourguide I tell you: You will nót find a better deal than this hotel ánd restaurant!! »

    As a local tourguide I travel all over the world. I have been in my fair share of hotels. So I can definately tell you what is good, bad and not worth visiting. The BW Carlton Hotel in Victoria? Great deal! I have stayed in this hotel many many years and many many times. It almost feels like coming home. The location of this hotel can nót be better! Everything you need is in crawling distance! There is a Seven Eleven across the street, a local supermarket around the corner, great restaurants in the two connecting main Streets (Douglas and Government Street) and you do not even need to go anywhere! Why not? The hotel has a great restaurant on site. It is called London Tube. You can have a good breakfast there and also perfect lunch or dinner. Try the Salmon Burger with fries! Delicious!! The staff of this hotel is more than friendly. They greet you upon arrival, are profesional and are willing to help you with anything. Just ask! If you would like to get some information about the city? The receptionist will give you detailed info. Do you want to book a whale tour? Ask the receptionist, they can book it immediately for you! They also have the latest updated info with what company has had whale sightings that morning! They are in contact with the suppliers. Do you need a bike? Talk to the receptionists; the hotel offers a free bike rental for 3 hours. Energy left? The hotel has a very good fitness room. Dirty clothes? The hotel has a laundry facility for two loonies with free soap. What I like more? It is a silenc hotel. So after 23:00 one of the two elevators shuts down and it is quiet in the rooms and on the floors. So you can enjoy your stay to the max here! The rooms? I have been in all rooms possible and the beds are great!! Some rooms have a small kitchen and the supermarket is close by. Otherwise there is a supermarket on Yates if you need more stuff. Do not think any further. Book this hotel, you will not regret it!

    5
    « Great Hotel within walking distance of most everything »

    This hotel is definitely within walking distance to most of downtown Victoria. The building is very clean with no visible wear and tear and all facilities are modern and up to date. I didn't get a chance to use the workout facilities, but the room looked very accommodating. For those who want to explore Victoria without driving, the hotel offers complimentary bicycles (with helmets) for this bicycle friendly city. For those tourists from Seattle taking the Victoria Clipper, consider an overnight package offered by the Clipper and get a great room for almost half price. Additionally, if you have status with Best Western you can get an upgraded to a room with cooking facilities . Didn't eat at The Tube restaurant, but the menu looked very good. Even though there is no free overnight street parking, valet parking at $7.50 nightly is well worth it. Brandon at the front desk was very accommodating and went that extra mile to make our visit a pleasant one.

    4
    « Weekend in Victoria »

    Great location in downtown Victoria. Bikes are available to use at no charge, valet parking is a bonus and reasonably priced. Hotel staff were friendly and helpful. Didn't try the hotel restaurant, but there are many options around the hotel.

  • 5
    « Convenient hotel within walking distance of shops, eateries and sights. »

    Excellent service and assistance from front office staff, including tour bookings. Would use this hotel again for this reason, as well as its proximity to the CBD, and historical sights. Easy walking to shops and eateries.

    5
    « Nice Hotel! »

    This hotel was clean, quiet and affordable. I picked it online because they had bikes to borrow (we loved riding them) and was right on the bus line, which was so easy to do! Downtown Victoria was within walking distance....they had excellent service with a smile.

    4
    « Good place to stay »

    Very convenient, near the center of Victoria. Walking distance from 7-11, a few bars and china town. Staff are nice and friendly. Only drawback is that there's no free parking, all available spaces are meter parking and valet is about 7dollars per night.

    5
    « A home away from home ! »

    I booked a suite at this hotel and it was MORE THAN ADEQUATE. Immaculately clean --obviously maintained to excellent standard. Full kitchen, sitting room area with sleep sofa, 2 queen beds, large screen TV, room SAFE, large closet with mirrored doors.. the BEST SHOWER of my trip. FRONT DESK staff went ABOVE AND BEYOND to solve problems (banking laws in CANADA have CHANGED) very convenient computer access in the lobby along with nice sitting area (with a grand piano). good restaurant off the lobby -- SUPER LOCATION --if you GO to VICTORIA this is a very NICE place to call HOME !

    5
    « Best Western Plus Carlton Plaza Nice Hotel »

    This an excellent hotel when visiting the Victoria area. The staff are very friendly and efficient, the rooms are comfortable and beds better than many hotels I have stayed in. One day, my room had not been cleaned, I consider this an oversight and would not hinder me from staying at this hotel again or recommending it to friends and family. I would suggest the management is good quality, which makes a difference to the visitor. Thanks Best Western!

    4
    « Week vacation »

    Nice hotel and good rates. Excellent staff and manager. Walking distance to shops and tourist attractions. Clean and accessible rooms. Would stay again in a room on the south and top floor due to night club noise on west side.

    4
    « Nice staff and location »

    Room was nice and clean, but a bit on the small side. Location is good, close to shops and restaurants. Television channels were minimal with no music channels and did not have local channel from nearby Bellingham Washington. Front desk staff and housekeepers were all friendly and courteous. Would consider staying again.

    5
    « Carlton Plaza - Victoria »

    I can't say enough good things about this hotel, for the value and quality we received, location, nice rooms, great food in the restaurant, and above all the fantastic staff service! I really can't wait to come back!

    5
    « Hotel »

    Excellent hotel with good rates. Will definitely stay again! The staff in particular we're excellent. They seemed to genuinely want to assist without at all looking put out. I found the rooms to be clean and quite comfortable with all the amenities appropriate to this price range. Would be glad to recommend!

    5
    « Worth every dime »

    Great location right between busy Douglas Street and posh/beautiful Government street. Head down to the water or back a couple blocks to chinatown. Location couldn't be better Staff are great and chatty and accommodating. Rooms were spacious and really nicely presented. No regrets.

  • 5
    « Warm , Effective & Efficient »

    Late arrival, welcomed warmly, reception clerk looked up my Best Western card number, added points - I didn't have to ask. Car valet service was prompt and courteous. Suite was scrupulously clean, new bathroom fitments. No fuss WIFI. WONDERFUL bed - slept like a stump! Highly recommended.

    5
    « 5 star customer service »

    The hotel exceeded my expectation. It is located in downtown. It is a 20 min walk to the inner harbor and a short walk to all of the restaurants. All of the staffs were very nice and helpful. Cal, Justin, and the other staffs at the front desk were extremely helpful. They made our stay very enjoyable. I liked that the hotel offer free water and bike rental. For 2 days my sister and I took the bikes out at 6am to catch the sunrise at the Oak bay marina. It is a wonderful perk. I will definitely stay here again.

    5
    « Perfect hotel and location »

    We were really impressed with this hotel. The rates are reasonable for a downtown hotel in a tourist city, and the valet service is wonderful. The front desk staff are friendly and helpful, and our room was top notch. The location is within walking distance to the beautiful inner harbour, and great restaurants and shops are only minutes away.

    5
    « Great downtown location in Victoria BC »

    This hotel was recommended by The Best Western Uptown Hotel in Vancouver,so when we decided to go for an overnight trip to Victoria,I made reservation through Hotels.com and stayed for one night.I asked for a room that will accommodate 3 people,but we ended up with just 2 people and still they upgraded us to a suite when we checked in, that was nice of them... the front desk staff were friendly and guests can only get to the elevator if they insert their room keys,thats great for security from people just going up... the hotel is near bus stops, restaurants ,shopping centers and walking distance to a church we went to, thats a plus. The suite has a kitchen complete with dishes ,coffee maker,fridge,microwave and spacious TV room with sofas and armchair.There's a restaurant that serves the best Egg Benedict next door called London City .

    5
    « Great Location »

    My husband and I just spent a month at The Best Western Carlton Plaza and were more than pleased . The location is perfect and the staff were wonderful . We felt more like family than guests . Our room was spacious ,with a kitchenette and everything that we needed.We will definitely stay there again

    4
    « A Good Choice & Good Value »

    This hotel offers a great location in downtown Victoria. You have just a few minutes walk to all the major attractions such as the Royal BC museum, the waterfront, restaurants and shopping etc. The hotel offers very reasonably priced Valet parking. We dropped our car at the front door and were charged just $7.00 per 24 hr period. There was no problem getting the car out when we needed it and then leaving it again with the valet when we were done. We would call down 10 min before we needed it and the car was always parked out front and ready to go by the time we got to the lobby. We found the staff to be very friendly, respectful and helpful. There was someone at the desk at all hours and they promptly helped with anything we needed, from directions to locating needed items. The hotel offers free bikes to lend. If you would like to pedal about the city for the afternoon, you can sign out a bike and needed equipment. We were able to book a one bedroom suite with a complete kitchen for 2 nights for a very reasonable price. The rooms were clean and in good repair. This hotel is not luxurious but I found it to be well run and nicely appointed for a mid-range, family hotel. Definitely a great value. Also - Free wi-fi

    5
    « Great location and great staff »

    I was originally concerned about using best western for a recent business trip but was recommended this by our Victoria office due to close proximity to the office. I was pleasantly surprised by a number of things. GREAT helpful staff!! Great location to downtown, Beds were very nice new and very comfortable. And little extras like free bike rental which I took advantage of to bike around the city when I first arrived. All in all it was excellent!

    5
    « Amazing Location »

    This hotel is by far the best location to EVERYTHING in downtown Victoria We let the Valet park our car and picked it up two days later when we checked out. Everything around the downtown area is within walking distance to this hotel All the staff were wonderful and so helpful. I think we had the nicest room I've seen in a long time (and we stayed at the Grand last time we were there).

    4
    « convenient location and great value for the money »

    The hotel looks nice and very conveniently located near city hall, 5-10 minutes downtown street walking to the famous legislation building landmark. As all the hotels in downtown area, the room is small yet manageable. I love the k-cup coffee machine in the room. The service is good but not great as I found one long hair on the bathroom floor corner, and the room service forgot to refill the face tissue the 2nd day. Hotel provides valet parking and very reasonable surcharge CAD$7.75. For ~USD$110 per night, I recommend this hotel without a doubt.

    5
    « Happy, positive staff! »

    We stayed here for 8 days and thoroughly enjoyed it. The hotel is in a great location - you can walk to everything if you like. The beds are comfortable and the staff was always so friendly, accommodating and helpful. Not a single complaint!

  • 4
    « Great option »

    No real complaints with my 1 night stay here. Staff was great. Room was very nice, and really clean. Bed was super comfortable. I was worried about street noise but in the end it wasn't a problem. Free bikes for rent were really nice. If you want to be close to all the downtown amenities this place delivers. Negatives? Pretty minor. Elevator is REALLY slow, and I saw no way to take stairs from/to lobby. Bikes are only women's frames, so guys might feel awkward riding a 'girls' bike. If you sleep light street noise in the morning could be a problem, though it wasn't an issue for me. Overall? Heck yeah I would stay here again. Price was very fair for the quality and location.

    5
    « Very helpful and happy staff »

    We have stayed in this hotel twice and the staff are amazing, the room are very clean and very comfortable beds. Pet friendly.... I travel with my pet everywhere so it's important for me.Rooms have kitchen with full size fridge. So convenient to walk downtown...

    3
    « Great location! Bad experience. »

    Great location, cozy room, early check in authorized, pleasant staff. Excellent price for a downtown hotel. But! but after 6 am you can't sleep, garbage collection under the hotel and traffic are a killer.(Room #322)

    4
    « Good value for a downtown hotel. »

    We stayed here for 8 days . The staff was awesome, friendly and helpful. It is a great location downtown. Walking distance to all the wonderful restaurants and attractions downtown. Matter of fact you don't need a car here. My only real complaint is it took them until 4-5pm to clean the room every day. It was hard to relax siting for the maids. They may have been short staff the week we were here

    5
    « great location !! »

    great location and the staff was excellent. Room was ready upon arrival (early) and upgraded to suite. Staff had great recommendations for restaurants. Everything was within walking distance to hotel.

    4
    « Good hotel, great location »

    Stayed 3 nights and enjoyed the hotel facilities and location. No complains except some minor bathroom issues. Staff was very friendly, prompt and professional. Rooms are well equipped and quiet. Location is wonderful, in downtown Victoria and close to the BC Legislature

    5
    « Great service »

    The staff at this hotel was very friendly and prompt. The valet parking was quick and easy. Although the room was small, it was clean and the beds were comfortable. The hotel is near restaurants, the harbour and stores. All within walking distance. They even have bikes to sign out for a couple hours (we didn't have time, but sounded fun!). Reasonably priced.

    5
    « Always great »

    I have been to the Best Western Plus Carlton Plaza Hotel in Victoria many times and have never been disappointed with the experience, the staff is great, the rooms are clean and bright and well furnished, the beds are very comfortable. The rooms always smell fresh and clean. This hotel is situated right downtown within walking distance of the Empress, BC Royal Museum, the Harbour and many great shops and restaurants. Christmas is especially magical! I would highly recommend!

    4
    « Good value »

    Clean and comfortable hotel in the heart of the city. Great beds and some recent updates in room. Easy to walk anywhere downtown. Only issue is no hotel parking and sometimes hard to find a spot in front. Also they park your vehicle and charge an overnight fee.

    5
    « Great location, friendly and helpful staff »

    This hotel is very close to the bus route for the ferry and just a short walk to the harbor. The staff was friendly, helpful and genuinely seemed to enjoy their job. Beds were very comfortable, and the room was clean, but a bit small. But fine for the two of us. This hotel was a very good value and I will stay here again.

  • 5
    « Great staff for comfortable stay in Victoria »

    All the staff went out of their way to meet our needs. They were friendly and helpful always. Location is perfect for walking to restaurants and other downtown attractions. One of us twisted and ankle and Ross, instead if just getting a bag for ice, filled it for us and brought it to the front desk to save us a trip to the ice machine...very thoughtful young man.

    4
    « family oriented »

    the hotel is centrally located, close to shopping,walking distance to the main city attractions , suited for families and seniors. The staff is caring in every aspect of the business, ready to do the little extras the client requests .

    5
    « Lovely stay with great customer service »

    This is an excellent location for exploring Victoria and walking distance to the harbour and many restaurants and attractions. We were notified in advance via text message regarding a room change (due to maintenance) and were kindly offered breakfast vouchers for the minor inconvenience. We appreciated the gesture and would have been happy with a simple breakfast, but were delighted to find we could order Eggs Benedict and French toast with Caramel and Bananas! Well done London Tube restaurant! Staff in the restaurant and throughout the hotel were always smiling and happily greeted guests.

    5
    « Great location »

    Great location; close to everything we wanted to see; staff was friendly and helpful; clean and quiet room. I can't think of anything that would have made the experience better; we loved the hotel, and the restaurant next door that delivered breakfast; next time we'll come to Victoria, we'll stay at this hotel again!

    5
    « Excellent value! »

    Very nice room (one queen) with a comfortable bed, a mini fridge and a flat screen TV. The room had a keurig coffee maker and they sell pods a block up at the 7-11 if you want more for your room (plus milk/cream). Staff were very nice when checking in and out. Excellent location - within walking distance of the water and everything else downtown.

    5
    « Great staff great value »

    Central location for the downtown tourist attractions. Only $5.00 for taxi ride to Empress or Parliament buildings. Staff are very helpful and the parking rate is so fair. The family run restaurant (London Underground) has great food and lovely staff.

    4
    « Walking distance to the harbour »

    Unless you have a secret parking spot, you have to use the valet parking, for $7.50/day. You do have in/out privileges, but then you have to tip each time. The person working the front desk wasn't able to tell me if we could park ourselves, as the parkade was just up the road. I think if you do, you pay for parking each time you leave. There are bikes in the lobby and umbrellas in the lobby for use at no cost. The heater/ac in the room was dripping our first night. I mentioned it as we were leaving the next day, and they fixed it before we got back later in the day. Overall, the staff were friendly, and the room was clean and comfortable.

    5
    « Location, service and value at Best Western PLUS Carlton Plaza »

    I enjoyed my recent visit to Victoria, BC, staying at the Best Western PLUS Carlton Plaza Hotel. It was excellent value with pleasant and competent service, located close to all amenities in central Victoria. I especially enjoyed the use of a complimentary bicycle for touring Victoria. It was well maintained and a great way to see the sites. I would stay here again.

    4
    « nice place - a bit shaky at 04:00 (street people) »

    clean, comfortable, pleasant staff, weir elevator system, next-door restaurant is moderate or average with excellent service. trip advisor is silly in asking me to keep on adding words. trip advisor should learn that less is more.

    5
    « Over nighter in Victoria, B. C. »

    We arrived from the Clipper at around 11:00 AM and there was no problem checking in early. The front desk was very friendly and let us into our room on the third floor. The room was very nice and clean. The only thing wrong was there was a lot of street noise. We walked around town so much that we had no trouble sleeping. China town is only one block away so we checked it out and we also went to the Cinamax to see a few movies because it was raining. I would stay there again.

  • 4
    « Good Business Base Hotel »

    Stayed here for one night during a business trip to Victoria. Centrally located, And very affordable, this hotel puts you right downtown Victoria, although if you're driving, you have to use their valet service to park which costs an additional $$ per night. The rooms are very comfortable with all the amenities you would expect from a Best Western. A hidden bonus is the in-house restaurant called "London Tube". Very good food, very good service and if you like english banger sausages, this is the place for breakfast!

    4
    « comfortable and quiet »

    There were two of us and we had two queen beds which made it very comfortable . The location made it easy to get around and staff were very friendly and helpfull. Room was very clean and comfortable. An old building which has been renovated and updated.

    5
    « Visit to Victoria »

    Hotel was excellent for price; great location, friendly staff and very spacious room with little kitchenette which was an unexpected surprise. They even had umbrellas for use in the lobby. Enjoyed stay thoroughly though it was brief.

    5
    « consistent value and accomodtions »

    They need a ashtray for cigar and cigarette smokers out front - I did not want to set the city garbage can on fire. I think an area designated for smokers with a big yellow line around would be nice, then you don't get the "ewww put that out" look from pedestrians. The Hotel is clean and staff excellent No pay TV movies however - but apparently they will have them some time soon. This was a big one as we had planned a day of just hanging in the room watching Super bowl and a movie

    5
    « Girls Getaway »

    My sister and I came for a girls weekend.Bronte the girl at the front desk was so friendly and very helpful. Every staff member we came in contact with were nice made us feel so welcome. I will be back to stay there in the furture.

    4
    « a great find »

    We arrived about 10:30 am too early to check in but we wondered whether we can have our car parked despite, with extra charge. The desk attendant responded with your room may be ready but it was not so she upgraded the room to a studio with kitchen and a sitting room and checked us in plus have the valet park our car. What a service. The hotel is located in part of downtown and easily walkable to the whole downtown, We were comfortable and had a good night's sleep, We were thrilled with the service and to find this hotel..

    3
    « LOVE VICTORIA »

    Visited Victoria for three nights after five weeks on the road. Kindly gifted some nights at Carlton Plaza by family. Room was very large with seating area, kitchen table and full kitchen. Room was well presented and very clean. Only comment re equipment in the room was maybe some wine glasses could be added. Staff friendly and helpful. Bikes to be borrowed at no cost were great. Restaurant OK but if you want an amazing breakfast experience catch a cab to the Empress. Hate to comment negatively about something that is beyond the control of the staff/hotel but this place was insanely noisy. I am ok with city noises and people going to and from bars and am a heavy sleeper but was woken every morning by rubbish collections, homeless people fighting and some idiot just sitting outside the hotel with his horn blaring at 04.30. If sleeping in is important to you I suggest you try somewhere else or get a room that does not face Johnson Street.

    4
    « We enjoyed our stay »

    This is a nice hotel in a fantastic location. The staff was super and everything was clean and qiuet. It is an old hotel in the historic downtown area in walking distance to almost everything you would like to see or do. The interior could use some updating. Carpets, furniture etc. look pretty old and the rooms are fairly dim.

    5
    « Good price, good location ..... »

    We were in Victoria for one overnight and this was a perfect location and a very reasonable price. All staff were very friendly & helpful. Room was clean and although not overly spacious it was more than adequate for an overnight.

    5
    « great hotel at a great price »

    We had a lovely stay in Victoria at this hotel. the hotel and room were clean, the staff professional and helpful; the location handy and central for all our needs. All this and a very affordable price!

  • 5
    « Great room for business travel »

    Traveled for business to the Victoria. Very freindly and helpful staff to get you checked in and out. The new text greeting and communications with the front desk was great. Quick and simple. The valet car service is what all hotels should look for. A definite place to stay.

    4
    « A lovely stopover!! »

    This beautiful hotel is just steps from everything in downtown in beautiful Victoria where there is SO much to see.! We booked for one night as we were heading back to Ontario the next afternoon. We enjoyed a corner suite with great views and walking distance to everything. The king size bed was oh-so comfy and the small kitchen was a real perk. This hotel is very clean, lots of towels, hot water .... all essentials necessary for a great stay. We appreciated the valet parking and that, after we had checked out the next day, they let us leave our car there for most of the day at NO extra charge so we could go sightseeing before our return to the airport. The staff is friendly and knowledgeable, giving us tips of things to see while sight seeing in Victoria. There is a good restaurant on site (breakfast is NOT included) and the hotel location is just steps away from lots of wonderful shopping and dining experiences. My husband and I enjoyed all of this for less than $100. Yes, we will definitely stay here again!!!!

    5
    « Great Location and Staff »

    Have stayed on several occasions at the Carlton Plaza Best Westerm Hotel in Victoria Staff are very service oriented and the location of the hotel to downtown is excellent. Hotel is also very near movie complex, shopping and restaurants plus a few good pubs.

    5
    « Victoria Business Trip »

    Excellent staff and service. This hotel has an awesome restaurant attached which makes a great breakfast to start off your busy day! I would recommend this hotel for its overall experience and location. This place would be great to stay at in the summer!

    4
    « Great location! »

    This is a solid 3 star property that is located in a great area to explore Victoria. Close to shops, restaurants and the inner harbour. Friendly efficient staff and clean comfortable room. We would stay here again.

    5
    « Great Place to Stay »

    Great location, friendly staff and clean room. In house internet was the best (among other hotels) in terms of speed and connectivity. Valet paring is a most, so I recommend you just park the car and take advantage of their free bike rental to tour the city!

    5
    « New Year's Eve stay in Victoria, BC »

    We stayed one night at the Best Western Plus Carlton Plaza Hotel and found it very comfortable. We booked through Hotels.com and apparently got a nice deal compared to what we heard from another couple who were checking out at the same time we were. They paid three times as much as we did for one night. The hotel check in was fast and convenient. We had a room on the sixth floor right across from the elevator which worried me because of potential noise, but we stayed and the noise was negligible. The bed was very comfortable and we got a good night's sleep. I would recommend this hotel when in Victoria. It is conveniently located to all downtown attractions and events.

    5
    « Best of Victoria BC! »

    The front desk helped us find the hours of a local bank & wanted take us to the corner to show us where it was, we knew but he was really helpful. All the front desk staff greeted us on every return, some even by name! They valet staff were fantastic! We left a cell phone in the car by accident & they retrieved it in below zero weather. Cleaning staff did a great job. This hotel is a little out of the tourist area in Victoria but well worth a stay there! Overall everyone worked hard to make our stay perfect, even on New Years!

    5
    « simply excellent »

    1- LOCATION, Excellent This hotel is close to main tourist attractions such as: *20 minutes to Confederation Fountain, Save on foods Memorial. *15 minutes walking to British Columbia Legislature, Royal BC Museum. *10 minutes to Miniature World, Victoria Bug Zoo and Royal theatre, Empress Hotel. * 5 minutes to China Town, City of Victoria Municipal Hall, the Bay Centre, 2-ROOM, perfect for my family (5people) Very big and clean room, living room with bed sofa, Queen bed and complete kitchen, Excellent and individual master room with Queen bed. The complete bathroom with heair dryer, shampoo, soap, conditioner dispensers 3-EXTRA GREAT and FANTASTIC STAFF. Parking close to hotel and cheap price. Nice gym, washing machine and dryer service no expensive, excellent service room Coffe machine and tea, Christmas breakfast, nice detail. 4-CONCLUSION we would recommend this hotel to travelers The future vacation in Victoria we will be back, sure HAPPY NEW YEAR for all and thank you very much

    4
    « Mostly Good »

    We spent a night here recently, then after a ferry cancellation, ended up at the Harbour Towne for one night as well (see my separate review of that). This is a older property with fairly recent updates. Here are the highlights of our stay. 1. Service was impecable. Even with a lost reservation and a complete sell-out, we were taken care of in a timely fashion. Always greeted at the front entrance with a hello. 2. Location - right in the middle of everything. Lots of restaurants and bars within walking distance, and fast food like 7-11, Timmy's and Starbucks. Lots of shopping nearby as well. 3. Condition is above average - rooms are standard size, lots of pillows on the bed, coffee maker and closet. Room was clean but bathroom layout is quite dated. The area, although close to everything, is not the best. There are plenty of panhandlers about. They did not interfere with our enjoyment of the downtown, but people should be made aware. Parking is paid but reasonable. If you are expecting this you won't be disappointed.

  • 5
    « Location and service - a value for money stay »

    Great staff. Exceptional General Manager! Location is a key aspect of this very well-run hotel. Parking at hotels in Victoria can be pricey - here the $7.50 per day valet service is truly a bargain and a convenience. That you can leave your vehicle for the day you check-out is commendable. I simply do not believe there is a better value for money hotel in the city.

    5
    « Great stay and great location! »

    We really enjoyed our stay here for New Years Eve. The hotel service is wonderful and helpful. First, the hotel is in a great location off of government street and around the corner from Chinatown. There are lots of shops, restaurants and bars nearby. We could easily walk to everything. The rooms were clean and a good size. We really enjoyed our stay here and would absolutely stay again and recommend this hotel to anyone looking for a hotel with a great location for a great price.

    5
    « Great location »

    The hotel is in a great location for visiting Victoria. It's very easy to walk around, the stores in the area and the Inner Harbour are quite close. The hotel staff are very friendly and efficient. The bed was very comfortable.

    5
    « Great Staff! Great Location! Great Hotel for a Great Price!! »

    I came to Victoria from December 23rd to December 29th to spend Christmas with my son and daughter who both live in Victoria, and was looking for a place that the three of us could spend quality time together. I had received a very good price for a room with two double beds and a fold out couch from Trivago, but I decided to call the hotel directly. Chiaki at the Front Desk beat Trivago by about $14/ night. Upon my arrival on the 23rd, it was nice to meet Chiaki and personally thank her for getting me such a good deal. The suite was about 500 square feet with 2 very comfortable double beds, and a fold out couch that my son found comfortable enough to sleep in. It had a small kitchen with everything that you needed to make meals so we went to the Market on Yates (about 3 blocks away), and got a bunch of groceries so we could eat breakfasts and some lunches in the room. With this hotel being basically on the corner of Douglas and Johnson you are very centrally located downtown, so there is no problem walking everywhere that you have to go. Restaurants, Shopping, Chinatown, Market Square, Government Street, Wharf Street, churches, etc., all within a few blocks. The Bay Centre is only 2 blocks away. The only staff that we interacted with were the Front Desk Staff and Room Cleaning Staff, and they were all very helpful and friendly! On Christmas Day morning because there was not too much open, the hotel put out in the lobby, Coffee, Tea, bottle water, juice drink boxes, small yogurts, apple and raisin danishes, apples, and bananas. What a nice touch that was for breakfast if someone was in a normal room and didn't have food in their room, vs. going across the street to Burger King! The hotel also has a rack of umbrellas in the lobby, which came in very helpful a couple of times, because we didn't see the sun very much while I was there! Overall the hotel was great to stay in, and I would definitely stay here again the next time I come to visit my son and daughter. But, there are a few things that I feel I have to mention, and hopefully the hotel will try to rectify these problems in Suite 401: - The heater in the room is very loud when it kicks in, especially for the person sleeping on the fold out couch, because it is right overtop of you. - Water temperature in the sink and bath tub is very cold for a long time. The hotel is only 7 stories I believe. It shouldn't take that long for hot water to get to the fourth floor. Water in the sink most times felt like ice water, and if you try showering or bathing in the morning, the water sometimes is only lukewarm. - Condensation in the rooms- When you take a shower, the mirror is all steamed up, and there is condensation on the toilet, sink, etc. Even the toilet paper roll feels damp. Running the fan doesn't seem to make much difference. - If you don't keep the bathroom door propped open at night, it is freezing in the bathroom by morning. There must be a way to get some heat into the bathroom. Showering in lukewarm water in a cold bathroom at 5:30 AM the morning I left, was not enjoyable. All in all, the few negative things couldn't take anything away from all of the positives that this hotel has going for it! Give it a try, and you will be very pleased.

    4
    « Great Location in Downtown Victoria »

    We were in Victoria from Dec. 26 to Dec. 28. Best Western Hotel is far less expensive than other hotels we priced in the area, but there is no drop in quality. It is conveniently located within downtown Victoria, just a couple blocks from Government Street. The hotel staff is friendly and courteous. I would recommend this hotel to travelers with a family, as we had a reasonably priced king bed suite with a kitchen, which is invaluable with a small child. If you're a comic book fan, there are about half a dozen shops across the street on Johnson. I'd also recommend this hotel to couples and singles on a friends weekend.

    2
    « Average hotel, terrible parking situation »

    Hotel location is OK with average amenities. The parking situation however is quite messed up here. Why would you offer valet only parking if you are under staff and slow? First you have to park your car somewhere around the hotel, pay for parking and give your key and parking slip to the reception for valet parking. They will then send someone to find your car and park it apparently somewhere far from the hotel. It takes 15 min for them to retrieve your car the next day. If your party has more than one car, it will be a long wait to get your cars. If you don't have a car and looking for a cheap stay, this is your basic average hotel. If you have a car, seek elsewhere.

    3
    « Next Time Would Spend More for Upgrade Package »

    Came here as part of Victoria Clipper package. This hotel was okay for the $$ but next time would pay extra to stay at or nearer the hotel where the excursions and other package trips left from. Elevator noise mentioned by others not a problem if you're out of the room; elevator is closed from 11p to 7 a. (we were right across from the elevator and when it did run while we were in the room it kind of sounded like a trash truck processing but was not a bother at night). Hot water not really hot at all when showering at 10 am and no shampoo in shower dispenser. Front desk staff SUPER nice and efficient, let us check in early. Overall, good value for the money; old building as most of Victoria is.

    5
    « The best of Best Western »

    The hotel staff is exceptional. Very clean. Loaner umbrellas and bikes. Centrally located downtown in walking distances to good restaurants and shopping. I will always stay at a Best Western over any other hotel chain and the Best Western Carlton is a shining example of why.

    4
    « Good location for a weekend getaway »

    We booked this hotel as part of the Clipper Vacations package. It was a great location, centrally located and easy to get to the waterfront where the Victoria Clipper docked. Our ship from Seattle arrived earlier than the check in time, but our room was ready when we arrived at the hotel (we were probably there in off peak season though, at the end of October). The staff were friendly and helpful. The hotel offered luggage storage, so we were able to leave our overnight bags after checking out the following day to go and explore more of Victoria, which was fantastic. The room was a good size for the two of us. It was right across from one of the elevators. The only real drawback to the room was the room to hall sound-proofing was just adequate. There were some teenage boys right outside our room that were noisy at one point, but they quieted down and the rest of the night was fine. I'd definitely consider staying here again the next time I'm in Victoria We had breakfast in the restaurant attached to the hotel, the London Tube. I'd highly recommend it. There was a nice selection, the prices were reasonable, and service was good. (This kid in me also liked how the staff were dressed in Halloween costumes). They also offer an Afternoon Tea there, as well as traditional British pub food for lunch/dinner (I would've gone there for dinner the previous night if we had known that).

    5
    « Best Western Plus Carlton Plaza Hotel, Victoria »

    Excellent stay with friendly staff, close to all shopping in the downtown area, restaurants close by. Did find the beds to be a little to soft for me though. Nice little Restaurant next door for an early morning breakfast. Valle Parking was extremely quick in getting my vehicle out for me when I checked out.

  • 3
    « Ok Hotel »

    The hotel was clean and beds were comfortable, staff was very friendly. Very close to all downtown Victoria has to offer. If you are looking for luxury go somewhere else. The rooms were small and temperature was very hard to regulate. Open the window and freeze and deal with the noise. Turn on the A/C and deal with the noise. The good thing for us we were out from early in the AM to late in the evening. So it was good for use but very close quarters for our family of 4.

    4
    « Good Central Choice »

    Booked a room on line for two nights. Hotel indicated they would match the price. Arrived early (11:30) but the room was available. Great friendly staff, $100 hold placed on credit card removed on check out. Room small but nicely appointed with very comfortable firm beds, TV, coffee maker, iron and board, in room safe, free fast Wi-Fi, air conditioned, decent in-tub shower, alarm clock/radio, decent towelling and the hotel is central to all Victoria's downtown has to offer. Decided to have happy hour in the room so requested a couple of wine glasses and they arrived within 2 minutes. Lovely! Room service does an excellent job of keeping the room clean. Carlton Plaza would be a good choice for a Victoria visit.

    5
    « One of the best Best Westerns we've stayed at »

    Super convenient location, clean, quiet and beautiful rooms and the staff is very friendly and helpful. We were really impressed with this hotel and were able to walk to everything we needed. It has such a nice heritage feel too!

    5
    « above and beyond »

    Well appointed room. Very helpful staff. Excellent location for shopping and restaurants. Convenient valet parking service. We highly recommend this place for a wonderful downtown experience that still allows for a very quiet room and an excellent sleep.

    5
    « I Would Absolutely Recommend this Hotel »

    The hotel staff were awesome!! So so friendly! The rooms were large and spacious. It is located downtown, right in the heart of the shopping and restaurant district, There valet parking was so convenient and inexpensive! I am so glad that I go this hotel through Hotwire!!

    3
    « It was OK »

    The room was very clean, which was nice. There was a prominent humming sound whenever anybody used the elevator (thankfully they shut down the elevator at 11pm). The bathtub didn't drain properly. The hotel staff were all fantastic.

    5
    « Great Hotel in Victoria »

    Great hotel, would stay at it again definitely! Love the location and there are many great restaurants and coffee houses to enjoy. It is also a short walk to the water and Parliament buildings which are amazing to view when darkness falls.

    5
    « Great hotel »

    The Best Western Carlton Plaza hotel is my go-to for business trips in Victoria. The rooms are always clean, comfortable, and spacious. The staff are always available and so friendly and helpful. In addition, the hotel has a great downtown location that is close to restaurants, convenience stores, shopping, and the highway. I would highly recommend this hotel for either business or pleasure.

    5
    « Great Staff and Hotel »

    From the moment we checked in the staff were excellent, friendly, knowledgeable, always willing to help. The pet friendly rooms were great and no issue at all. The room with a small kitchen unit was very handy, the room was upgraded so very nice, clean and lots of room. The hotel provided new bicycles to use, umbrellas by front door and valet parking which was great for low cost. A very well run and organized hotel. This was our first stay at this hotel and would stay again and would recommend to anyone without question. Great location close to waterfront/downtown so lots to do. The parliament building is a must see and lots of great restaurants close by. Again the staff were great!

    4
    « Good Location »

    My husband and I love to visit Victoria and go for long walks along the inner harbour, Fishermans Wharf, Ogden Point and Beacon Hill Park. This hotel was in a great location close to all the sites we enjoy visiting. The room itself was basic, clean and the king bed and pillows were very comfy. Valet parking was great and convenient. Didn't need to drive anywhere once we checked in as there are so many excellent restaurants and sites within walking distance such as the Parliament Buildings, Royal BC Museum and the IMAX Theatre. Would stay here again for sure while visiting Victoria.

  • 5
    « Clean, Friendly, Excellent Value »

    I was very impressed with this property: excellent value, very friendly and accommodating staff, and an unbeatable central location. WiFi is fast and free, and they also loan out bicycles for free. Many good restaurants and shops within walking distance. I will stay here again!

    4
    « Recommended »

    Average but clean rooms. A big positive about this hotel is the staff and the location. Downtown area is within a 5/10 walk! A few good breakfast cafes around, 7-11/starbucks just around the corner, what more is there to wish for ;) So, a recommended hotel!

    3
    « Good hotel with great location »

    We stayed for 4 nights and found the location perfect. Easy to walk around downtown Victoria from this location. The valet service was easy, quick and worry-free. The staff was very friendly and helpful starting with the front desk, to the valet, to the housekeeping staff. Our room was a little smaller than we thought it would be but it was clean and comfortable and turned out to be just the right size!

    4
    « Value for Money »

    In Victoria for 3 nights to visit with family and friends and to visit an old friend in the hospital. The room was small but completely adequate for our purposes. The staff were very friendly and competent.

    4
    « Decent hotel within walking distance of Victoria harbor. »

    The staff was wonderful and the location was great. It was a short walk to the harbor area. There are plenty of restaurants, shopping boutiques and nightlife within a few blocks in all directions from the hotel. The hotel staff was very pleasant and they acted very professional. They were willing to give us information and help us with our plans while in Victoria. The restaurant at the hotel called, "London Tube" served meals all day and it was very good. They served mostly American food but some of the menu was European based meals. Try them out.

    5
    « Excellent downtown location with very helpful staff »

    Probably the best downtown location in Victoria. Very comfortable rooms, friendly and helpful staff, valet parking at an additional very modest cost. The off season rates warm the cockles of your heart!

    5
    « Thanks »

    The hotel is in the middle of old town walking distance to many restaurants and attractions like China Town. The hotel was super clean and well taken care of. The staff was knowledgeable and super helpful. The restaurant in the hotel was excellent. I even sent the cook a tip. Thanks for making our vacation a lot nicer.

    4
    « Tour of canada »

    Stayed at this lovely hotel for 2 nights. We had a lovely spacious room which was very comfortable and very clean. All the staff were very helpful and friendly. The hotel is close to lovely restaurants. I would definitely recommend this hotel.

    5
    « Location, Location, Location »

    Gracious, clean, older hotel with nice size rooms and extremely friendly helpful staff. This hotel is located downtown and within walking distance of Victoria's fine restaurants, Chinatown, entertainment, and of course the beautiful ocean is a just a few blocks away. Valet parking in a secure parking area is provided and should you wish to use your vehicle it is delivered promptly to the front door. Most visitors will find that you have little need for a car when staying at the Best Western PLUS Carlton Plaza Hotel!

    5
    « Downtown Victoria »

    Great value, maybe because it's off season, but regardless very close walking distance to many restaurants and downtown shopping. Overnight Valet parking was less than $10 to my surprise. Got a free upgrade to cap it all off!

  • 4
    « Home in the heart of the city »

    Lovely spot within walking distance of everything. Valet parking, well equipped comfortable rooms and friendly staff make this a place to stay for business and pleasure alike. Between main shopping areas and China town, easy walk to tourist attractions and transit

    4
    « Fine Hotel with Excellent Service »

    Good location, friendly and helpful staff, good value with a nice upgrade to a suite (BW member), quick check in and express checkout, efficient valet parking. Room a bit dated but comfortable beds and everything needed. Having stayed here on several previous occasions we recommend this as a very good hotel in the downtown core.

    5
    « Best Western Plus Carlton Victoria, B.C. »

    From the moment we arrived we were welcomed by a friendly and courteous staff. We were able to check in early to our clean and quiet room. Our stay was just one night (a Thursday), but I told the front desk that we loved how comfortable the bed was and the attentiveness of the staff as well. We would recommend them to our friends and family as a good value and location. We walked from the Clipper dock and to the Save On Foods Arena to see Ringo Starr and his All-Star Band. About 10 blocks to the hotel from the Clipper Cruise dock.

    4
    « Good Value for Cost »

    We planned a short trip to Victoria to visit the Royal Museum. We choose the Best Western as we are long time BCAA members. We were very happy with the overall experience and the reputation of the Best Western did not disappoint.

    4
    « October 2015 »

    Convient, downtown location. Able to walk to all of the downtown places of interest. Complementary bikes( which we didn't use) was a nice feature. Good check in and out. Not a fan of valet parking but it's in the inner city core. All the staff we had to deal with were very professional.

    3
    « Irritating »

    Do not stay in room 511 unless you like the sound of the elevator. TV was too small for the room and the wait for the vàlet to bring your vehicle to the door was always longer then stated. The room was clean for the age of the hotel. We did use airlines to pay for the stay, which maybe is why they gave us the noisy room.

    4
    « Friendly and Helpful Staff »

    We stayed here for a couple nights while exploring Victoria. The staff was friendly and helpful in recommending places to visit. The only negative was parking at the hotel but the staff was great having your car ready when notified ahead of time.

    5
    « Our Dependable Home Away from Home »

    We live up island but travel several times each year to Victoria and always try to get a room at the Best Western Carlton Plaza. From the warm welcome we anticipate and receive at the door, to the well appointed rooms and suites, we are never disappointed. When I arrived recently with two elderly relatives (one in a wheelchair) and six pieces of luggage, my worries about how to manage evaporated instantly as Annabel greeted us from behind the desk with a huge warm smile. She came from behind the desk to organize our belongings--and us!--and in no time we were settled into our suite. And it really did feel like home!!! Thank you, Carlton Plaza :)

    4
    « very happy we decided to stay here »

    We went for a girls trip and stayed at this hotel. The staff were all very friendly and were very accommodating. Not to mention we got a great deal and it was a great location. We will without a doubt be back!

    5
    « Your Best Bet! »

    We visit downtown Victoria Quite often and have stayed at a few different hotel's in the area. We have found this hotel fills all our travel needs.From Andrew the friendly face that greets you at the door ,to the front desk staff especially Christopher,that will help you in any needs you might have.We found the location perfect to walking to most restaurants ,the wharf,and shopping.A couple of great things we love at this hotel ,is that it has a very strong wi-fi signal in your room and through out the building,and for us thats very important to keep in touch with family and business.We have stayed at other hotels in the area(with higher ratings)? that dont ! consider a strong wi-fi to be a big issue ,however in this day and age of traveling we think it is,Also the fantastic !!!! restaurant attached to the hotel the London Tube. Nice to come down in the morning steps to a waiting friendly staff,and great organic coffee, and a wonderful selection suited to most tastes. We do look forward again to staying here.

 

Getting to the hotel ...

All directions
·From: BC/Anacortes Ferry Take Highway 17 South 18 kilometers, then turn right on Pandora. Make an immediate left on Broad, then left on Johnson to the BEST WESTERN PLUS Carlton Plaza Hotel.