BEST WESTERN Plus Victor Inn & Suites,  Victor

4.5/5  - based on 676 guest reviews.
7449 State Route 96, 14564-9725, Victor, United States - See map
+1 585 924 3933 +1 585 924 4923

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 682 traveler reviews
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Experience all that upstate New York and the nearby Finger Lakes region have to offer from the comfort of this affordable and friendly Victor hotel. Free Wi-Fi and Free full breakfast. Conveniently located off the 490 and I-90, the BEST WESTERN PLUS Victor Inn & Suites is perfect for the business and leisure traveler alike. Loaded with amenities and just minutes from shopping, dining and the area's most popular attractions, this Victor hotel has it all. Catch a live show at the CMAC (Constellation Brands Marvin Sands Performing Arts Center), try to win big at Finger Lakes Casino, or test a local varietal at Casa Larga Vineyards. Shop 'til you drop at Eastview Mall, just one mile away, and the Waterloo Premium Outlets, or visit the Hill Cumorah & Women of Faith Conference. This Finger Lakes area hotel is also surrounded by scenic outdoor recreation opportunities, from skiing at Bristol Mountain Ski Resort to golfing at one of several nearby courses such as Locust Hill Country Club and Ravenwood Golf Club. Business travelers appreciate the many corporate locations near this Finger Lakes hotel. Enjoy a short commute to IBM, Deloitte LLP, AAA, American Express®, Constellation Brands and many others. Guests enjoy easy access to nearby cities, including Canandaigua, Farmington, Fairport and Pittsford, and the Greater Rochester International Airport is just 25 miles away. This Victor, NY hotel offers refreshing decor, abundant amenities and luxuriously clean rooms, with Wi-Fi, cable LCD TV, refrigerator, microwave, and a coffeemaker in every room. Relax in the indoor heated pool and hot tub at this Victor hotel. Many guests also delight in the 24-hour business center, 24-hour exercise facility, and meeting facilities that accommodate up to 25 attendees. Our warm and friendly staff is committed to making every guest's stay memorable. Book your stay today and find out why the BEST WESTERN PLUS Victor Inn & Suites.

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Room 1

Guest reviews


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based on 682 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
463
Verygood
 
168
Medium
 
26
Poor
 
13
Horrible
 
12
Business Business 73
Couples Couples 193
Family Family 262
Friends getaway Friends getaway 94
Solo travel Solo travel 37
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Victor Inn & Suites,Victor
  • 5
    « Black Friday Getaway »

    One of best experiences in staying at a hotel. Excellent location.Very close to Eastview Mall and a variety of restaurants and other shopping areas. The hotel staff are quite friendly and extremely accommodating. Our group were all pleased and would highly recommend this particular hotel.

    3
    « NOISY »

    While the room was comfortable and breakfast very good, the noise level in the hallways was unacceptable after 10pm quiet time. Poker games allowed in the main common area.The bed was comfortable, the room clean, carpet needs replacing.

    4
    « Great Beds! »

    This motel is very nice overall. The rooms are very spacious and the beds very comfortable. We stayed here while on a shopping trip and found the location close to everywhere we wanted to go. I would highly recommend to anyone looking to visit Rochester. Victor is beautiful.

    5
    « Best hotel period!! »

    Excellent Hotel great beds excellent staff delicious breakfast very reasonable price .I stay at this hotel maybe 4 or more times a month I have a absolutely no complains whatsoever , I think the title pretty much speaks for itself.

    4
    « Great value »

    We went for a family gathering and had six rooms. We all hung out in one room ! This hotel compares with Homewood suites--& has spacious rooms, a pool, and a hot breakfast that's included in your room price.

    5
    « Beautiful accommodations!!! »

    Stayed here for a night and was SO IMPRESSED!! Arrived late in the evening but were welcomed like it was the middle of the day. Staff so warm and friendly. Had an issue with remote for tv and they came from the desk immediately and fixed it!! Breakfast was great!! Will definitely stay there when visiting again!!!

    4
    « Adequate but noisy »

    Once we found the motel (its signage is barely visible and the building is off the highway) it was attractive and properly priced. The room, although dark, was comfortable, the bed especially so. The one drawback was its construction, which must be flimsy, since every sound from the hallway, next door and upstairs was audible, especially a problem since a girls' hockey team was staying there at the time.

    4
    « Great Value, good stay »

    Stayed in this hotel for a week in November. It was in a good location for the business I was doing in the area. Only met the front desk staff but they were friendly and helpful. Breakfast was good with a descent selection of things to get you started. Pool looked aged but it was warm and nice. Hot tub was deep but small (capacity 2) and could have been a little hotter. My room was clean, well maintained and quiet, I did find the bed a little stiff but still comfortable. .

    4
    « Good Stay »

    Spent 2 days here on a leisure trip. Hotel staff was very good, breakfast was excellent. The room was a bit noisy when the neighbours showered but otherwise was good. The high speed internet was OK for a tablet but was sketchy for a laptop;

    4
    « No surprises »

    Overall good value for money. Hotel is in good condition but some of the carpeted floors did appear worn.We were upgraded to a mini suite which was quite comfortable. Everything worked except the shower/bath drained a little slowly. Room wifi was reasonable, TV somewhat small but channel offerings were good. Fitness room had three machines including one treadmill and free weights. Good breakfast with a wide variety of offerings. Some improvement here would be to have some less sugary stuff! Excellent service by friendly staff. A tip to getting to the hotel. Route 96 south, the hotel is behind the gas station. Turn right immediately past the gas station then a quick right into the driveway leading to the hotel.

  • 5
    « Very satisfied!! Great value!! »

    My wife and I had a two night stay here recently. Check in was a breeze and the staff were helpful and friendly. Our room was very clean, well equipped, and everything was in good condition. Juice and coffee was available at all times also which was convenient. Breakfast was good (eggs, sausage, waffles, toast, juices, coffee, etc...). Our second morning was bacon, so I'm sure it gets changed up frequently. Overall the hotel was in excellent condition, staff was great, good location, and I highly recommend it to anyone staying in the area.

    5
    « Best Western Victor NY »

    Great location for Factory Outlet Mall and Eastview Shopping Center. Lot of restaurants near here. Staff go out of their way to please you. Patrick Hansen, the manager makes it his business to make your stay worry free. Larry's cookies are excellent. Show your membership card for a goodie bag!!

    5
    « Best of the Best Western »

    From an enthusiastic desk clerk at check in to a spacious, comfortable room, this is the nicest Best Western I've stayed in. Loved the Douwe Egberts coffee in the lobby. The hotel was very clean and easy to get to. Only problem was the wifi cut out from time to time. Highly recommend this hotel.

    5
    « Fresh, clean and very well priced »

    I believe this may be a new facility - the rooms were clean, smoke/smell free and as expected. The breakfast was plentiful and good choices for paleo as well as carb eaters. The main lobby and hotel reception make this a very inviting place to stay.

    5
    « Excellent Service and Amenities »

    We were joined by our relatives from Ottawa Ontario and we enjoyed the Hotel so much that we stayed at this Best Western Hotel in Victor N.Y. for three nights. Guys played golf and wives went shopping at Waterloo Outlets ( about 30 miles from Victor). This area has great shopping centres and restaurants. The staff at this hotel were friendly and accommodating and based on value for the price we paid is probably one of the best values we have had in years . We have always stayed at the large chain Hotels ( Hilton,Sheraton,Holiday Inn Express) but based on this stay I would rate this Hotel in the top quartile of places we have stayed. The hot breakfast was good along with all the extras . Home Made Cookies at the front desk from 5:00 to 8:00 were a good touch. We will definitely stay here again .

    5
    « Great place to stay in Victor finger lakes area NY »

    Great hotel in a great location with excellent facilities and a warm friendly and helpful staff. The hotel was clean, well kept and very accessible. Check in was easy and the staff was quite friendly and informative during the process. Would recommend this hotel when staying in the finger lakes area.

    5
    « Best hotel in the area! »

    Extremely friendly staff. Fresh chocolate chip cookies at the front desk in the afternoon. Excellent breakfast choices. Clean rooms. We accidently left some items in the room refrigerator after we checked out. I called and they quickly called the service department who promptly went to the room to recover it for me and held onto them in the large refrigerated storage until we got there to pick them up. There is another hotel we have stayed at in the area which is also very nice, but I'd prefer this one. Hands down.

    5
    « Welcome Home 5th time »

    An amazing stay again. We arrived in Victor, New York at 8:00 am in the morning. We called our favorite hotel in Victor and asked if they had a room available for a early check in. The desk clerk Donna said she would check and advised she had a room available. Not only did she allow us in the room early but advised help ourselves to the great breakfast they always provide. We got a great rate and the AARP room discount as well. The room was clean and comfortable with plenty of towels and coffee set ups. The breakfast buffet had eggs, meat and assorted pastry. The coffee is provided 24 hrs a day and as a bonus fresh cookies at night. Everyone of the staff is friendly and always willing to help. We met Patrick, the general manager and told him about our wonderful stay and how well we were treated. On all of our stays we see Patrick and he takes time to make sure everything is ok. Patrick does a wonderful job running this property and is a reason why we return to this hotel every time we come to Victor. Our thanks to Patrick and Donna (front desk clerk) for making this a wonderful stay.

    5
    « Great Hotel And Amazing Staff »

    Great hotel, very new and confortable. Amazing staff, speccially Patrick the general manager who helped us since before our arrival and during all the period we were there. I would recomend to anyone who needs to be around.

    4
    « great stay »

    Room was great. Clean and in good shape. Would stay here again. They have the basic breakfast with eggs, sausage, etc. Debbie, at the front desk was great Friendly and let me charge my car up but they only have 110 v. outside. Surprised , as many of the BW I have stayed at now have EV chargers for electric cars. I know I am not the first to ask. Times are a changin'.

  • 4
    « Great job on short noticed »

    The staff was wonderful at meeting our (American War Dads)on very short notice. Rooms were clean. large & near each other. Again the staff was great. Pool was nice. Hot tub could have been a little hotter but still nice. Good breakfast.

    5
    « Great Place! »

    Stopped here on my way to New England states. Liked it so much I stayed here on my way back. Wonderful personable staff from check in to check out including very nice hostess in breakfast room as well. Room had fridge and microwave and was very quiet. Many toiletries. Nice shower. Comfy bed and pillows. Powerful AC. Breakfast quite nice. Everything clean. Convenient location and reasonable rates. It will be my go to place from now on!

    5
    « Great place to stay, friendly staff »

    The rooms are clean and the bed are comfy. Convenient location need the highway. The hot breakfast is great. The mini fridges in the room are a nice feature. The staff was excellent. A group of 12 women stayed and we all enjoyed to hotel. The chocolate chips cookies at the front desk are delicious. If I'm ever back in the Finger Lakes area again I will stay here.

    5
    « Great place to stay for the money »

    Our room was spacious and very clean, king bed comfortable with nice pillows too. Loved the sitting area in the lobby and the homey look of the breakfast room. Seasonal pumpkins on each table. Breakfast had several options. Pool was nice the only think negative to say was the hot tub wasn't hot..more of a warm tub. Staff was friendly and nice.

    5
    « Great place to stay - very clean and easy on/off freeway access »

    This is a really great place to stay for the price if you plan to see the Niagara Falls area and/or the LDS church history sites that are so near. Wal-mart is down the street of needed and some some great places to eat in town nearby also.

    4
    « Very Relaxing Two Days »

    Had the opportunity to visit this BW-Victor again. Good room location and excellent upgrade; thanks to the Assistant Mgr. upon booking. Overall service was very good, and special thanks to the young breakfast attendant who was so personable and accommodating.... my husband kept jamming up the toaster! She's definitely a keeper! Thank you for a lovey stay!

    5
    « Tremendous Value »

    We make several trips a year to the Victor/Canandaigua area. From a comfort, convenience and value standpoint this inn cannot be beat. Very friendly and helpful staff throughout this meticulously maintained property and a great location to boot. A very well managed breakfast bar with a nice selection to choose from.

    4
    « Fall Business Trip »

    I have stayed here several times now and found the hotel to be quite good with accommodating staff. It's close to restaurants and the mall, the interstate and they have a decent complimentary breakfast in the morning.

    5
    « King size amenities, pauper pricing »

    The pool and workout room have very generous hours, which made them much more usable than most similar lodgings. Staff efficient and respectful. Rooms clean and comfortable. Free breakfast was better than expected and the image of the stuffy, unfriendly New Yorker is blown completely out of the water. Only thing that would have added,would be soft towels. The pool and workout areas were kind of like a coarse sandpaper, folded and dried in place. The room towels were softer, but not what would be expected at a mid range property.

    5
    « Wonderful stay »

    Best Western Plus in Victor NY was a wonderful stay, great value and convenient location.Would stay again -I love Best Western Plus- have stayed at several of them and will continue to do so. We stayed with extended family and had several rooms- we all commented on what great rooms and value. Only downside-the Best Western sign and entrance is difficult to find/see from the road.

  • 5
    « I highly recommend this hotel »

    I visited Victor for a recent business trip and was booked at the Best Western. The rooms were huge, the beds comfy with plenty of pillows, the hotel was quiet yet busy and the breakfast was delicious. I did not get a chance to use the pool or exercise room, but others in our group were pleased. Couldn't have asked for a better stay. I highly recommend this hotel.

    5
    « Great Golf Package Hotel »

    We booked a golf package with Finger Lakes Trail - a golf package with two rounds and we chose this hotel. The staff is friendly and the rooms are clean and comfortable. We had the breakfast each morning before heading out for golf and they had a nice selection. It's a convenient walk to Chili's for a quick bite to eat. The salt water pool looked nice although we didn't try it. This hotel is very convenient to,the highway and great golf. Don't hesitate to stay!

    5
    « Nice well run hotel »

    Hotel is just off the interstate close to everything you need at a great rate. Used the pool it is indoors with a spa and fitness room all very nice. Room was large clean and modern and everything was in good working order. Breakfast was nice and a little better than most. If I found my self in the area I would stay again.

    4
    « Nice stop for travel. »

    My family and I stop at this Best Western on I-90 every time we travel to New England to see family. It's perfect! Nice, clean rooms and comfortable beds. Free breakfast and wifi. The staff is always friendly and nice. Only "gripe" is by the time we arrive at night the parking lot is usually full. Overall, great place!

    5
    « Fantastic Hotel »

    My husband and I stayed here on 2 different occasions over the last week and we had a wonderful experience both times. The front desk staff is very professional and does their job well. There were fresh baked cookies for the taking as well as gift bags for being Best Western reward members upon check in. We stayed in a mini suite on the second floor. The room was very nice and well taken care of. We love the continental breakfast included in the mornings- great selection of food. We would definitely recommend this hotel and would gladly stay here again in the future. Great rates & you really get your money's worth here.

    4
    « My Week at Victor Best Western »

    I had a great week at your hotel. I stay at your hotel whenever I visit family in the area. I especially like the courtesy breakfast. I arrange my day to have breakfast at the hotel and then spend the rest of the day and evening with family and traveling in the area. I enjoy meeting and knowing your staff. They are courteous and know their duties well. Kudos to the evening managers who bake cookies for those of us checking in and passing by the reception desk going to and from the pool and work out room. I commented to one of them that their cookies are fresher and tastier than those I have had at a Double Tree Hotel.

    5
    « Fabulous Accomadations »

    Excellent price looks to be brand new after being open eight years. Decor is spectacular. Good full breakfast selections. Pool and hot tub very inviting. Definitely recommend don't pass this up when traveling in the area.

    4
    « Comfortable Stay »

    Delightful staff. Clean and comfortable hotel with good sized rooms. We used the hot tub and enjoyed it. Minimal outdoor seating (two benches at the front of the hotel). Breakfast was good...bacon and eggs along with bread, pastries, yogurt and fresh fruit.

    4
    « Sticky Carpet »

    Overall a fairly nice hotel, the pool was sufficient, and there was a decent breakfast selection and the food was good. The Hotel location was central to our needs and the value paid was adequate to the value received but the room carpet needs a change - it was moist and sticky, ugh !!!

    5
    « Best Quality and Fair Value »

    Overall, the Best Western System is first class. This Victor Best Western Plus that we stayed in for 2 nites is exceptional, very clean, comfortable and accommodating. Their check in front desk person Eric Schojan was exceptionally helpful. Guest room was very clean and comfortable with excellent services and the morning breakfast was better than 95% of other hotel systems.Keep up the great work.

  • 4
    « Best Western Plus is great for one night or a week long stay »

    This hotel is clean and well-cared for. The lobby is nice, the rooms are fresh, clean, and cozy. The beds are comfortable and there is a refrigerator and microwave in the rooms. The laundry room is functional. I would stay here again if in the area. This was a 4 night stay, but proximity to the New York State Thruway (90) makes it ideal for a one night stay if just passing through the area. Highway noise is minimal.

    4
    « Nice enough for several nights »

    The Best Western Plus in Victor, NY is clean, comfortable and pleasant. We stayed 4 nights and it was fine. There was a refrigerator in the room and a microwave. The guest laundry was sufficient. I would stay at this hotel in the future, should I be in the area.

    5
    « Very nice, new »

    We stopped here on our way across upper New York. The hotel's closer to the Finger Lakes were all booked, so we continued westward toward Rochester. This is a new hotel, so still very pretty. The room was very spacious and nicely decorated. The bed was comfortable. The Staff was friendly. Breakfast was served in the AM. It is near a mall and many great dining choices. A nice place to stay.

    4
    « Fair enough »

    Great place to stay, close to major highways yet not near enough to get the traffic noise. The pool is great for all and includes a handicap lift chair. Breakfast was a uninspired and had very little fresh fruit available. The coffee dispenser in the breakfast area made some of the worst coffee I ever had. Too many hotels are using these now and I found the room coffee to be much better.

    5
    « Best Western Plus Victor Inn & Suites »

    One of the finest Best Western Hotels we have stayed in. The greeting from the staff was genuine and friendly. The room was very nice and the bed was very comfortable. Highly recommend! Also, make sure you take advantage of the pool and spa.

    5
    « Another Great Stay »

    I've stayed here several times and have always had a good experience. Staff is friendly and helpful. Room is clean and well appointed. Breakfast is very good. Wireless internet was pretty good as compared to some other hotels I've stayed at. I'll be back again next year.

    2
    « Hotel stay for wine tour »

    We stayed at Best Western Plus on Saturday 8/6/16. Staff was nice, but when we were given our room it smelled terribly of mold. We spoke with the front desk and they said they had no other rooms and said they would give us a deodorizer. It was an off brand of febreze and it did nothing with the smell. It made it extremely difficult to sleep because the smell was so bad and by the next morning all of our clothes and our bags smelled of mold too. We wrote the manager an email and they did nothing with the problem. We will not stay there again and we are frequent visitors to Victor.

    5
    « Clean, comfortable, friendly, conveniently located hotel at a fair price. »

    I have stayed at Best Westerns from Maine to Florida and as far west as Indiana to Texas, and this BW is tied with only one other for my most positive experience. The location is very conveniently located, staff was friendly & accommodating, the room clean & comfortable, the breakfast above average for Best Westerns, and the fresh baked cookies, which came out at the same time I arrived, were a nice and much appreciated bonus. This hotel is a great product at a fair price. I will definitely stay here again and recommend this BW to friends and family with confidence.

    5
    « Great Location! »

    This hotel is very well maintained inside and out. The suites are a good size and "pet friendly". It is located near the 490 expressway and the NYS Thruway which is a great location. Plenty of restaurants available nearby and also a large shopping mall. Breakfast is included as well as wi fi. Love the addition of homebaked cookies at the desk in the afternoon.

    5
    « Kim »

    Extremely friendly staff.... Guest satisfaction is obviously their focus....Room very clean... Bed very comfortable... Includes breakfast, which is nothing special but adds convenience....Easy access from the NYS Thruway... Would definitely recommend

  • 3
    « Comfortable bed »

    We stayed here while traveling for our anniversary vacation. Room was clean enough. Breakfast included hot and cold items it was average. My favorite part was that the bed was so comfortable! I am bummed that I forgot to check the brand of pillow that was on the bed because we loved them!

    5
    « ?????? »

    We stay here always on our way to Gansvoort area from Northerm Mich. rooms are spacious and so clean. Hospitality is outstanding. Perfect location for many good restaurants and shopping. The complimentary breakfast is fresh and plentiful. You wont be disappointed in this hotel.

    4
    « Good Value and Great location »

    If you are staying in the Victor/rochester area, the Best Western Plus offers exceptional value and delivers better than average quality. Beds are firm and comfortable, breakfast is as good as any in a breakfast included stay. The hotel is close to restaurants, shopping, golf and horse racing. A good place to stay with great staff.

    3
    « Pull out queen bed not very comfortable. »

    The queen pullout bed was very uncomfortable. They need to put a mattress on top of the spring one. I can say the breakfast was very good, and location to restaurants and stores was also great. The pool area was pleasantly nice with a salt water pool and hot tub.

    5
    « Very Comfortable, great property very nice staff »

    This was an amazing stay. Stopped here on the way to Rochester. Very comfortable, good breakfast, free Wi-Fi, pool and workout room. Enjoyed the microwave and fridge in room. A few chain restaurants close by was a plus. Free Parking

    5
    « Great Place To Stay!! »

    Stayed 8 nights while visiting family and friends in Rochester area. Wanted a suite close to everything on the East side and this fit the b ill. Clean, great staff, nice roomy rooms, fairly new. Wonderful breakfast and warm chocolate cookies at the desk in the afternoon. Coming back again next year!

    4
    « Had a very nice, three day stay. »

    We stayed here for three nights and really enjoyed our visit. The room was very large and comfortable. The bathroom had all the amenities we needed and was well lit. We ate the continental breakfast that was provided with the room one morning and that was just OK; pretty much standard type of food. The front desk service was helpful and the housekeeping staff was very good as well. Our room was clean and comfortable.

    5
    « Nice property for an overnight stop, but the service was....WOW! »

    We needed an overnight stop on a long trip back from northern Vermont to Wiscsonsin while towing an impossibly large trailer. And with dogs. And it was hot and humid. We decided to ditch our original stopping point because we were fatigued and needed to make sure the dog had a decent place to stay for comfort. Found this property on TripAdvisor. Very nice facility. But what was special was the checkin greeting we got from the young man on duty that evening - I so wish I had written down his name. (It was 6/26 if management is watching. He was incredible, made sure we got the kind of room and proximity we were looking for, told us where to take the dog, gave a full rundown of amenities and local places to get a bite to eat, and was overall very energetic (in a good way), very nice and obviously customer-oriented. We both walked away from the front desk towards our room and said "wow, what a great guy he is and what a nice greeting". I hope management figures out who this was - he's the kind of employee you want to hang on to.

    5
    « Just Like Home »

    We always enjoy Best Western at Victor to the point that it feels as though we are at home. Everything is comfortable and clean. The staff has always been friendly and professional, breakfast is scrumptious, tables are clean, and I have nothing but good things to say!

    4
    « Big rooms »

    Stayed for 3 nights over the July 4th weekend. Things we liked: -Rooms are large with desk, a comfy upholstered chair and a counter with coffee maker and refrigerator -beds were a little firm for me but comfortable -good A/C. Quiet and efficient -the fan in the bathroom actually worked. No steam and a clear mirror -the breakfast was good but the hot items were the same each day (scrambled eggs, one day with ham in them, and sausage). More variety would have been nice. But they did have cheese and salsa and two waffle makers plus fresh fruit. The attendants were attentive -can get a cup of coffee or tea 24/7 -staff was nice and helpful, especially the young African American man who worked the evening shift -there's a hot tub (it's tiny though) -Lots of parking in the front of the building -no issues with wifi -it was quiet. We didn't hear noise from other rooms Things we didn't like: -The breakfast area is on the small side -our room was skipped by housekeeping on our last day. We were gone from the room from 12-8pm so there seemed to be no reason for it. It was July 4th so maybe they hurried home? I had to go down to the desk twice for towels, toilet paper, etc. Not the end of the world but it's one of my pet peeves. The desk person didn't seem concerned though he happily gave me supplies. -the maids always left a roll of toilet paper that was almost gone instead of changing it to a new roll. I'm sure they are instructed to do that but it annoys me. Especially with four people in the room. Maybe leave an extra one if you don't want to waste the roll that's almost gone. I would have given a 5 rating if not for the housekeeping issue. We have family in the area so I'd probably stay here again.

  • 4
    « Bargain large room »

    We chose this location because we were arriving in Rochester by air in the evening, to head to Cayuga Lake the next day. The location in Victor was a bit of a start in that direction, about a half hour from the airport, very convenient to highways, and with lots of chain restaurants within walking distance (we ate at Chili's, about 5 minutes walk). The room was great, good a/c control, nice bed, a sitting area. The only thing I'd dink is that the breakfast was just so-so - the eggs were too salty for my taste, and had ham in them (ruins it for vegetarians). But the staff were exceptionally friendly.

    5
    « On the rad again to see Keith Urban »

    Great room with 2 queen beds to choose from. Excellent breakfast, loved the waffles. Coffee in a paper cup needs improved upon. Staff was very helpful in telling us about the town and a place to eat in Canadaquia, New York.

    5
    « Pleasure Trip »

    Met my daughter in-law there for our get away shopping trip. Close enough to hop on thruway and head out to Eastview Mall in Victor The pool and hot tub was fantastic after we got back. The room was spotless clean. Breakfast bar had a fabulous and tasty selection. We definitely will be going back there for our future trips.

    5
    « Get away »

    I was at this hotel one night on my way to Cape Cod. The staff was great and very friendly. The hotel was very clean and very nice. The breakfast had a good variety. I did not go to the pool, exercise room, or any of the other facilities. I highly recommend this hotel and I will return if I ever come back this way.

    5
    « Pleasure Trip »

    Excellent service and staff. Have been staying there since it first opened during my trips to Rochester, NY. Wouldn't stay anywhere else. Value received for dollars spent is excellent! Highly recommend!

    5
    « Can't say enough good things about this particular hotel. »

    My husband and I went on a mini vacation and booked online at this hotel. From the moment we arrived (June 18th) until we left June 20th, we were treated very well,. The staff were very professional and very helpful when we had questions. The hotel and our room was absolutely spotless as was the dining room where they serve continental breakfast. The best thing too? Freshly baked chocolate chip cookies, all day long! That was a real selling point for me. I also liked the fact you have access to the breakfast room if you want to have tea or coffee all day and evening. We will absolutely book at this hotel again.

    5
    « Perfect location we will be back »

    I was really looking forward to staying at this specific hotel after reading the previous reviews. I was not disappointed. It is pretty easy to get to from the Thruway - this location was very convenient to all interstates that I needed to use. Staff was very pleasant. The hotel has two floors - pool and sauna - laundry facility (washer and dryer) helped me out in a pinch as I had to clean a soccer uniform from the day before to use again the next day. Breakfast both days was great - scrambled eggs, sausage links, oatmeal, juice, fresh fruit, bagels, toast, yogurt and cereal. Area was stocked and clean each day that I was there. I would definitely come back if I am in the area.

    5
    « Excellent choice in Victor New York »

    The Best Western Plus in Victor New York was the perfect choice for our travel group. We felt like we mattered. Excellent service, quality rooms, and a very good value. The property is perfectly run. We have tried a few other properties in the area and this was an unanimous choice for our next holiday.

    5
    « Perfect Hotel »

    This hotel is beautiful, super clean (seemed brand new) and the staff was excellent! If ever in the area, we will definitely return to Best Western Plus in Victor! They even honored our AMAC membership, which is similar to AARP, only conservative.

    4
    « Lovely Best Western »

    We always try to stay in Best Westerns when we travel. They are not all created equal, but we like the points, and free rooms over the years. We booked the king suite room for a long weekend to visit family. It is lovely and clean. The staff seems very friendly. The bed is comfy. We haven't tried the breakfast that is included yet, but the breakfast area looked clean with the waffle station my husband always loves. We would book here again.

  • 5
    « Enjoyed our stay! »

    We stayed overnight on our way to Canada. Several restaurants nearby including a Denny's open 24 hours so dining is not an issue. Only regret is we were unable to book room for our return trip. No vacancies.

    5
    « Wedding Block Perfection! »

    We had our wedding room block at the Best Western Plus Victor Inn and Suites. From my very first conversation with their GM Patrick to the moment we left the hotel, everything was PERFECT. I work at a hotel myself, so I can be quite picky, but this was one of the best experiences I have ever had. We had a very large wedding so needed A LOT of rooms. I called multiple locations in the area and no one would not help me with the amount of rooms we needed, but Patrick was so accommodating and helpful! The staff was kind, friendly, and made everything easy for us. The breakfast in the morning was great as well. It was really nice for us to gather in the dining area and see everyone the morning after the wedding, since we did not have any day-after events planned. Thank you Patrick and staff! We can't wait to come back!

    5
    « Wonderful! »

    My fiancee and I went to Macedon for a wedding. We found the hotel and was very happy with the experience! We got the King Spa room which had a whirlpool bath right in our room! A wonderful end to a great night to relax in the jacuzzi. The waffles in the morning were so fluffy and tasteful! We did take advantage of the fitness room which had great machines in there as well. Overall I would recommend this hotel to anyone!

    5
    « Wonderful hotel- great service and great value! »

    We had such an enjoyable stay at this Best Western. We traveled all through the Northeast with our young children, and this was our favorite hotel by far! The rooms were very clean, roomy, and comfortable. They offered free wi-fi, and free parking. The price was great! The breakfast was especially good, there was a great variety with small details added that made the options endless. Even our pickiest child was pleased. The clerks at the front desk were friendly and helpful, and even gave our free chocolate chip cookies that they serve right at the front desk. Yum! We enjoyed the indoor pool and hot tub as well. Thank you Victor Inn & Suites for a very pleasant stay!

    4
    « Great Hotel »

    We stayed six nights in this hotel and were very pleased with our stay. The staff were pleasant and helpful, the room was clean and well presented. No restaurant on- site but a reasonable breakfast Buffett was provided every morning. The hotel was quiet and well located for our travel around Rochester. Checkin was a breeze late at night after long flights.. Recommend this hotel.

    5
    « Fantastic Hotel »

    I stay at a lot of hotels, and a lot of Best Westerns. This is one of the nicest I have stayed at and the rate was great. Beautiful rooms, Super clean, comfortable beds. If you are looking around, just stay here. You will be glad you did.

    4
    « very nice »

    We stayed here while our water line was replaced at our home about 5 miles away. We could have had our small dog with us too. I like the set up of this hotel. I made reservation with the hotel directly and was given a very convenient first floor room. Will recommend it to friends and family for sure.

    5
    « Great hotel would stay again »

    Needed a hotel on our way down to richmond va. This was perfect right off the i90. Checkin was fast and pleasant. Room was clean spacious. Breakfast offered a great choice and lots of it. Breakfast room was kept clean. Check out was fast and when I noticed a problem it was corrected quickly without hesitation. Would stay again in a heart beat.

    4
    « A good place to spend the night »

    Pretty much what I've come to expect from Best Western - a clean, solid, relatively new room with the expected amenities. A good, full breakfast was very nice as were the pool, spa and exercise room. The only thing missing is a restaurant, especially if it had room service. The fresh baked cookies at the front desk were a nice touch.

    5
    « Great place to stay! »

    If your visiting the Canandaigua wine trail or the Rochester region, this Best Western is great! Fantastic room with sitting area, flat screen TV, great WIFI, nice workout room, and a phenomenal hot breakfast right off exit 45 of the thruway. Convenient to lots of things.

  • 5
    « victor best western rocks »

    this was definitely the best "best western" we have stayed in, all-around...no complaints the bed was too soft for me....but that's a personal comment, not a reflection on the hotel's quality, or our satisfaction....home is always the most comfortable (of course i have an adjustable bed there!!)

    5
    « New and pet friendly! »

    Great hotel that is a hidden gem. No signage on 90 but less than a mile off the highway. Gas, good and shopping very close. Great value too! Would definitely stay here again. Reasonable pet fee. Staff was very friendly and efficient. When traveling the 90 corridor this place is a great option for the night.

    4
    « nice place »

    i enjoyed my stay caring staff very comfortable bed i dont have 200 chacters to type if you want me to fill out suvey you shouldnt make it so inconvinent so please dont ask me to do another one thank you

    5
    « Relaxing Atmosphere.....Solo Traveler »

    I read the scathing review that a recent guest left that was obviously not telling the complete story. My main reason to choose this hotel over others in the area was because I was so impressed by the way that Patrick stood behind his employee Dennis. I felt that he deserved my business and I was rewarded by a very pleasant stay and a very comfortable room. The pool was warm and clean , evening fresh baked cookies delicious, and the breakfast very good. The hotel is very well located just off the I-90 and great shopping nearby. i would definitely return and recommend it to my friends and family.

    5
    « Relaxing for Business »

    Was in the area for business and used TripAdvisor to find out good place to stay. I liked what I read about the Best Western Plus and took the plunge into the hot tub. The hotel is clean, well-lit, and just has a good feeling. Even though there was a mistake at the check in, I am happy with the room. The pool area and work out rooms were clean and well-stocked. The breakfast in the morning is quite adequate. I would definitely stay there again. Nice Job!!!!!!!!!!

    5
    « Mom's 77th birthday »

    Very beautiful faculty. Clean and well kept. Pool and spa area was very clean with plenty of towels available. Adam at the front desk went above and beyond to give us great service and made our stay extra special. He even came to say goodnight to us when he left. I highly recommend this property for a comfortable and accommodating place to stay.

    1
    « Worst Customer Service EVER! »

    We rented two rooms with this hotel for a total of 7 nights on a business trip. We got in late Saturday night so we didn't wind up doing much more than just going to eat and then bed. The second day we drove up to Niagra Falls and back. When we returned to the hotel I walked up to the front desk to ask what there was to do around the area. The person at the front desk. named Larry, said "I don't know, I am not from around here", We asked where he was from. He Said "Atlanta". we asked what part of Altlanta? His response was "I don't have to tell you that". I said that we were just looking for a fun place to go and that he didn't need to act like a b!#ch. Before we walked away, one of my workmates asked if he could have a cookie. With an attitude he said "take them all if you want, I don't care, I will just make more". So we did and the next thing I know Larry called the police and told them he wanted us kicked out. He told the police that I called him a b!#ch and he didn't appreciate it. We didn't appreciate the attitude that Larry was giving us. I told him I was happy to leave and would never stay at Best Western Hotels again. DO NOT STAY HERE. For the same price you can go a 1/2 mile up the road and stay at the Hampton Inn where the staff is friendlier and more helpful.

    4
    « would stay again! »

    we have stayed here several times on our way to NYC and it is always comfortable and welcoming and an overall great place to stay!! would recommend to everyone!! Staff is friendly and go out of their way to please their guests.

    5
    « Staff is Everything! »

    The care and attention that the General Manager, Patrick, and his front end staff Larry and Eric are worth picking this Best Western over any other Hotel or Stay in our area. I couldn't imagine picking a different hotel. Even if there are better deals in the area, which frankly, there aren't many, I would still recommend staying here. The quality of the hotel front end staff and the comfortably of the rooms themselves make it worth any kind of trip you're considering.

    5
    « Will Always Come Back! »

    We have stayed at this hotel 4 times whenever we are visiting Victor, NY, to shop at the nearby East View Mall. I highly recommend this hotel. It is extremely clean, very quiet, the beds and pillows are comfy, and the staff is pleasant.

  • 5
    « Perfect Stay »

    This hotel is beautiful, very clean, nice staff. They offer a full breakfast, we had eggs with ham and cheese, make your own waffles, and bacon.There is also a variety of juices, muffins, breads, cereals. What more could you ask for? Very reasonably priced and an excellent value. Perfect place to stay!

    5
    « Repeat visit. »

    We stay here every Easter now for 6 years. NEVER disappointed. I was glad to hear the original owner was back in control of the house. The front end staff are now and have always been very welcoming and worthy of the awards they have received. I'd love to keep this a hidden secret bit the owners deserve the extra business this review might give.

    5
    « Easter weekend »

    We had a very nice stay. The hotel was immaculate. My husband loved the fresh baked cookies at check in! Coffee, tea or hot chocolate is available round the clock which was nice when arrived back each evening. The salt water pool looked inviting but we did not use it. Felt sorry for the people at the front counter. The computers were so low and they had to bend. This needs to be upgraded.

    5
    « Amazing service »

    We recently stayed at the Best Western Plus Victor Inn & Suites for my daughters birthday. The pool was awesome but the service we recieved was the BEST. The General Manager Patrick made sure we had everything we needed for the night and his assistant GM Larry was on top of the fine details. (Example: I forgot a knife to cut the birthday cake but Larry didn't. He had one for us.) the other highlight was the breakfast in the morning. It was a great spread and tasted great. So happy with our stay.

    3
    « Good Property, but could be better »

    This is a decent property in its category. The staff is welcoming, friendly and competent. The rooms and public areas are clean, comfortable and modern. Refrigerator and microwave in the room. The site is all parking area and building with no green areas. Two negatives generated my lower rating. The heating controls were not responsive to desired adjustments. Second, our room was on the second floor over the swimming pool. The noise levels from the pool on the weekend made us feel that we were in the pool room--kids yelling and playing around don't lead to a good rest. Pool hours are 600 AM til 1100PM. Ask for a room away from the pool.

    5
    « Welcome Home 4 »

    We arrived around 1pm and Eric greeted us warmly and checked us in within minutes. I told Eric we stayed here in the past and the room and breakfast the next day were always top notch. He advised that if we had any problems please let him know. As always we didn't. The breakfast room the next morning was wonderful. We had eggs,bacon,muffins and fruit. Eric also advised that coffee,and hot chocolate were available 24 hours a day. The young lady who was in charge of breakfast made sure everything was always available. We will be back. Thank you Eric and the wonderful staff at this Best Western Plus in Victor,N.y.

    4
    « Good, as expected »

    Stayed here for a night. Clean rooms, nice pool, great quick check in, what else can you ask for? my only gripe is 2, 1 - warm breakfast dishes are both meat heavy, what happened to plain eggs? without the HAM? 2- misleading website stating Tuesday and Thursday there are snacks in the evenings??? if you call that cookies at the counter, then that state should be removed... Great location, friendly people, i enjoyed my stay.

    5
    « Great Visit »

    We stayed at the Best Western for our annual trip to the Winter Cam Classic archery tournament. The rooms are clean, comfortable and well appointed. The provided continental breakfast was very good with adequate variety in a comfortable environment. We will definitely be back for next years tournament!

    5
    « Great Experience »

    Super clean and friendly staff. Beds were really comfortable. Decent breakfast, above what you would expect for a continental breakfast. Close to everything you would need. Tim Hortons was 5 minutes down the road.

    1
    « EPIC FAIL »

    Requested connecting rooms due to young children told they can not guarantee at time of booking. Called day of check in and informed yes my request for connecting rooms was granted and we are all set. Check in told your rooms are connecting. Went to the rooms and guess what not connecting. Told by front desk yes they are.. no they were not. A mistake was made and our rooms were given to two other parties. In addition A/C not working the room was 82 degrees the whole night.

  • 5
    « Above Expectations! »

    This hotel was the perfect getaway at a reasonable price. I loved everything. I saw a large family check into a room next to mine on my first night staying. Apprehensive of small children and their noise level, surprisingly you couldn't hear a thing through the walls. It was a perfectly comfortable stay and so much so that the night before check-out, I went to the front desk to request an additional night. The process was fast and easy and made my stay all the more relaxing. The perfect hotel for any need!

    5
    « Best Best Western »

    Always a great place to go to. Service, rooms everything always great. Great location close to malls, shopping, resting. Sometimes the staff remembers us from previous stays. Parking and access excellent.

    5
    « exellent stay »

    The whole group had a great stay! The staff was very helpful! The beds were very comfortable, the breakfast was very generous, and the overall cleanness of the hotel was amazing!!! Would definitely come back to this hotel... the only thing is the price - it would be nice if it could be a bit cheaper!

    5
    « Home away from Home! »

    Employees went out of there way to help and make your stay comfortable, stress less.and every thing was very neat & Clean.Breakfast food was nice and hot and had a great variety. We will stay there again.

    5
    « Wonderful staff »

    We recently had a birthday party at this Best Western for my twin daughters, booking two adjoining rooms for the girls and their friends to spend the night. I can't speak highly enough of the Assistant General Manager, Larry. He was friendly, courteous and extremely helpful. He made us all feel welcome, and made the stay fun and memorable for all the girls. The rooms were comfortable, the bathrooms clean and well stocked, and the breakfast buffet had many great choices. Thank you for such great service!

    5
    « Our second stay and counting »

    My daughter attends Saint John Fisher college and we have gone out overnight to see her a few times now. We originally were staying in another hotel in the area but the rates were very high. We decided to give this hotel a chance last time we visited her and we will be staying here from now on! Staff is super friendly and helpful, area is very nice with many things to do, rooms were clean, rates very reasonable, hotel was quiet. Can't ask for anything more. I'm very glad we decided to give you a shot! We were more then happy!

    5
    « NY hospitality »

    Courteous staff. Quiet and clean. Room spacious with all the amenities. Shower was clean, plenty of places for you soap and shampoo. Spacious bathroom. Hot tub was cold, but they have been advised. Breakfast was superb. Four types of juices available. Seating for 35. Ample parking. Nice place to stay.

    5
    « Great service »

    We recently stayed at this Best Western for 2 nights for a volleyball tournament. The hotel staff was extremely helpful and friendly! Especially Larry the night front desk employee. The breakfast was hot and wonderful. The rooms were OK. A little worn down in spots but the overall experience made up for it. They also allowed to use the front lobby and business room for our group to hang out at night. I would definitely recommend this hotel!

    5
    « Great Hotel & good value »

    We had a family "Christmas" party and all stayed at the hotel. The staff: Eric, Jeremy and Larry all were so welcoming, courteous and helpful. They let us use the breakfast area for our party and even had warm cookies at the front desk! The rooms were spacious, clean & comfortable. The pool was perfect for the kids and the breakfast was delicious--several choices!! We would definitely stay there again!

    4
    « My stay in Victor »

    I've stayed at this location 3 times in the past 6 months and I really enjoy it due to location and closeness of family and relatives in the local area,plus the people are nice and it's quiet and cozy.

  • 5
    « Such a pleasure »

    I don't know where to begin. As soon as I walked through the front doors, I was impressed on how tastefully designed and very well maintained everything was. The atmosphere was so cozy. The front desk staff were nothing but willing to help. Even the maintenance man helped me move tables into the meeting room for my daughter's birthday without hesitation! The General Manager came in on his day OFF to make sure we were well taken care of! Who does that?! I wish I could rate higher, else I would. Amazing all around and can't wait to book more family events in the future! THANK YOU!!

    4
    « Great Value and Amenities »

    This is a really nice hotel in an unassuming town --- what a pleasant surprise! Our room was handicapped accessible and included a frig and microwave. There was a pool on the grounds and breakfast was included. The room was modern and clean with all the conveniences such as ample outlets for computers and phones. The price was right too! You can't go wrong with this place.

    5
    « Great deal »

    Our stay was lovely. The staff is really friendly, the facility is super clean and well managed, and the breakfast buffet had lots of details that made it more special than expected. The stay was a great deal. I would recommend this hotel to anyone.

    4
    « Great price and room »

    Got price and great location. The staff was very friendly and the room was very comfy and in great shape. Hot breakfast comes with the room, not that we were able to enjoy it because a huge sports team staying the same night. But I would stay again !

    4
    « Excellent value for the price »

    A very clean accommodating hotel in a great location. Close to Eastview Mall and easy access to I90 and I490. Lots of restaurants nearby. Breakfast was wonderful with many choices and desk service was great. My only negative comments... which did not really affect my stay... are: Lighting in room is dim due to use of fluorescent bulbs, and doors close to quickly causing slamming. Overall, highly recommended.

    4
    « Friendly and professional staff »

    Our second stay at this hotel, and we continue to be impressed with the entire staff, from the front desk to the breakfast area, to the maid service. Kudos to everyone, especially at this time of year when everyone is under holiday stress. Since our son and his family recently relocated to Victor, we will consider using this hotel often since the pricing is better than the Hampton Inn and Holiday Inn Express, with fairly similar accommodations and services.

    5
    « Outstanding service »

    Probably one of the best experiences while staying at this Best Western in Victor NY...Check-in quick and professional...room very clean and comfortable...breakfast outstanding...the staff very friendly and courteous...would recommend this hotel to everyone...will definitely be back...thanks to Patrick,Larry,Lynn,Dawn and the rest of the staff!!

    5
    « The Amazing Best Western Plus in Victor, New York »

    Wonderful! Staff is amazing, very helpful in suggesting places to see and eat. General manager was always available, asking guests if they were enjoying their stay or if they needed anything. Hotel was very clean-warm cookies at the front desk. Amazing hot breakfast, from sausage, bacon, eggs bagels and toast to Belgian waffles, fruit, yogurt cereal. Rooms were very clean, nice extra to have fridge and microwave-also housekeeping left a mint with turn down service-very thoughtful. Great location close to mall, movies and restaurants.

    5
    « Christmas spirit »

    Thank you to the employees at best western making me feel at home and comfortable. I was talking to Jeremy out front and asked him for a smoke he gave me on and I told him I was alone for Christmas. About ten minutes later Jeremy came up to my room and wanted to make sure I had somewhere to go for dinner. I explained to him I was gunna go to my aunts for dinner. He said he was just making sure and merry Christmas. So today I say Thank You to Jeremy and all the employees for going the extra mile and making sure I had a good Christmas. Merry Christmas 2015

    4
    « My overnight in Best Western, Victor, NY »

    Everyone was wonderful, comfortable bed, lovely room, and very helpful with my late arrival. The location is about halfway to my destination in Vermont, so it is perfect to be able to stop here for the night, and have a great breakfast before finishing the rest of my trip.

  • 4
    « My personal review »

    I just feel that the rooms need additional or brighter lighting. The room lighting is not sufficient and they just seem dark. I would suggest adding more lighting or use brighter bulbs. Everything else is pretty good for what you are paying for,and I also suggest possibly adding more food variety/selection to the breakfast menu.

    5
    « Great place to stay! »

    The hotel was clean, neat, and excellent maintained. Staff is friendly and highly concerned for the guest comfort. I have stayed at other hotels in this area and this was the best experience I have had. Every year my company has a Christmas party. I live a over 60 miles and after a party I do not want to drive so I stay at a hotel in the area. I have stayed at Microtel, Holiday inn express and the Woodcliff. This was the best experience I have had at any of these hotels. Thanks to the staff of this hotel.

    5
    « Really good choice! »

    I enjoyed my stay at this Best Western property very much - gracious, friendly and accommodating staff; great room (very clean) and easy access from the NY Turnpike (as well as highways running to/from Rochester city center), including to the airport. Definitely a find!

    5
    « Great Hotel »

    We thought we would try a new hotel after several stays at the Holiday Inn Express. We were more than pleasantly surprised at the quality of this 7 year young hotel. Indoor pool and hot tub. Hot daily breakfast and free USA Today newspaper made for a great 3 day getaway. Found the Best Western Plus through Priceline for $65.00 US. Even with an outrageous dollar exchange this price couldn't be beat. The rooms were spacious with fridge, coffee maker and free WI-fi. Staff were pleasant and provided a small gift pack (snacks) upon registration. A good location for a short drive to the finger lakes region. Will definitely return again.

    5
    « Wonderful hotel and experience! »

    Found this hotel based on the reviews. I was pleased to find that all of the great things people have said were all true. The rooms are quite spacious, the beds comfortable, and the bathroom was sparkling clean. Given how close the airport and a major road is nearby, I was pleased that the noise level was low. Nothing that would disturb your sleep at all. Didn't get a chance to try the saltwater indoor pool, but it looked inviting! The breakfast offered in the mornings is quite generous and the staff are on top of keeping food items stocked as they disappear. The eggs and bacon are quite tasty and there was a variety of juices and other morning beverages to please just about everyone. Would definitely stay here again and would recommend to friends and family!

    5
    « Great Night at the Best Western »

    Utilized this hotel for a wedding so did not spend much time in the room. But that does not take away anything as it was a very homey, comfortable and clean stay. The bed was comfy; I found it hard to exit my bed after the peaceful sleep.

    5
    « My winter gala party hotel »

    This was a very nice, clean hotel close to everything necessary. Employees were all very helpful and kind. Would highly recommend anyone stay here because it actually was also the best price when searching for a room in the area. A full hot breakfast with a lot of options was available and very good.

    4
    « Easy off and on »

    We booked the motel through AAA. Chose it for its convenient location off of I-90, the second night between Kansas City and Boston. Clean and dog friendly. The two queen-sized beds were quite comfortable, a notch above other motel beds we have encountered. Typical breakfast; serviceable coffee.

    5
    « A great sleep! »

    I have been staying at this very well managed Best Western for many years on trips to the Victor area. The staff are courteous and helpful, the rooms are clean and spacious (we like the 2nd floor, back side facing the woods), the furnishings are in great condition and the breakfast provides something for everyone. We are always obliged with hard boiled rather than scrambled eggs when we ask for them. This year we noticed two great improvements. The hotel now uses recyclable breakfast plates, bowls and cups instead of styrofoam AND the addition of the best hotel pillows I have ever experienced. This last point is important given that I suffer the discomfort associated with old neck and back injuries. I've lost count of the number of times I have had to use rolled up bathroom towels instead of pillows in order to get decent neck support in hotels. Thank you Best Western Victor, for the best hotel sleep I've had in a long time! See you next year! Also - my husband called the hotel in an attempt to determine the brand of pillow so that he could purchase one for me. The front desk sent the manager downstairs to the storage room to get the information for us. Thanks again!

    5
    « Excellent, would stay again. »

    The employees, at this hotel, make the experience one to remember. The beds are comfortable. The rooms are, always, spotless. Breakfast was awesome with three types of eggs. It's all-you-can-eat and included in the price of the room. Would, definitely, stay here again.

  • 5
    « Thanksgiving Stay »

    This Best Western has excellent rooms with quickly responding heat/air conditioning controls. The beds are very comfortable. The breakfast buffet is well done. Many selections, and all of the correct hot or cold temperatures. They handled a hungry holiday group very well.

    5
    « Great Visit »

    This hotel was clean and welcoming. The rooms had great beds and pillows with an up to date bathroom. There were many choices at breakfast and a friendly staff. It was an easy on and off of I90 even tho you would never see it from that route.

    4
    « Great Place to Stay »

    Friendly, helpful, desk staff. A nice pool. Great breakfast choices. The hallway walls need to be more thicker, you can hear people talk as they walk down the hallway. The rooms are nice and roomy. There were 3 of us and we never tripped over each other. Great location near the highway and shopping mall.

    4
    « Great Stay »

    We use this hotel when on our yearly shopping trip. Close to all the malls in the area. Breakfast included and quite ample. Rooms clean and quiet. Pool is great and there is a fitness room Great location on and off thruway and close to restaurants and bars in town.

    4
    « Always Good »

    Have reviewed this hotel before and every stay has been good. We stop here on our trips through New York for overnights stays. We usually make reservations but this time stopped in without one. No problem. Always meet friendly, helpfull employees at front desk, clean comfortable rooms, good nights sleep good room rate and good breakfast. Dont hesitate to stop here.

    3
    « Great staff but could be improved »

    The staff at this hotel are very friendly and helpful. On the whole, it is a pleasant, clean hotel with comfortable beds and spacious rooms. However, the bathrooms are somewhat worn and outdated and could use renovation. Also, the indoor pool was freezing cold.

    5
    « Consistently Outstanding, Again »

    I've reviewed this hotel a few times, but feel compelled to follow up again, as we continue to be wowed by this consistently outstanding hotel. We stay 10 to 15 nights a year when visiting the area, and this is the only hotel we consider. Service, cleanliness and consistency at a great value keep us returning. Location is great. The desk, operations and breakfast staff are outstanding, and obviously take great pride in all aspects of running the hotel. Another outstanding experience at the Victor BW. We'll see you again in spring when we return! Thank you.

    5
    « Family Anniversary Get-Together »

    We were invited to a 50th wedding anniversary and a block of rooms was reserved for us at the Best Western Plus, where we also extended our stay. I felt the staff were very efficient and pleasant and we enjoyed our room and breakfast each morning. I would return to this hotel.

    4
    « Plenty Nice for a Reasonable Price »

    The decor was fresh and pleasant. There was a small, indoor pool off the lobby. We had a "mini" suite, which seemed somewhat larger than a regular room. It had a mini fridge and microwave. The king size bed was firm but comfortable. The room was clean and seemed more noise resistant than most hotel rooms. There were a lot of restaurants within a few minutes drive. A Taco Bell and a gas station were adjacent and a Wendys was just down the street. The morning breakfast buffet was crowded but above average - they had bacon the day we were there.

    5
    « Front desk staff are friendly and helpful »

    I stayed in a single suite. the company that I work for forgot to reserve my room. The hotel staff told me that it was not a problem. They gave me a room and took care of all paper work when my work cleared it up the next day. Very professional and helpful..

  • 5
    « Nice place »

    Nice place! Clean with polite and helpful staff. The breakfast was good and the staff made sure to ask to ensure that everything was fine. The front desk staff was extremely polite and helpful. He even offered directions to our entertainment destination. I'd stay there again in a minute!

    5
    « CLEAN & FRIENDLY »

    So very happy to have found this hotel. We were so impressed with the cleanliness, friendly staff, comfortable room, and quality of the breakfast. Was expecting a continental breakfast but they had scrambled eggs, sausage, waffles, fruit, danish, hard boiled eggs, cereal, oatmeal, a variety of juices, coffee/tea/hot cocoa. To me that is much more than a continental breakfast! They also had warm, just out of the oven, chocolate chip cookies at the front desk! Excellent all the way around!

    3
    « Comfortable »

    This is the 2nd time we've stayed at the Best Wester PLUS Victor Inn & Suites. It is clean & comfortable & the staff are very helpful. Overall, the stay was pleasant but the rooms have dark decor & do not feel light & airy like other hotels around this price range. The breakfast was better than most places and the location is pretty good.

    5
    « CLEAN! A real GEM! Stay here! »

    A very clean hotel, with professional staff. Definitely not worth considering anything else in the area except this hotel. STAY HERE! Nice breakfast. Clean rooms that don't have that typical "hotel" smell to mask the dirt. Convenient to highways, convenient to restaurants, convenient to fuel.

    4
    « Great Stay »

    I enjoyed my one-night stay at this hotel. The staff was friendly and the room was clean. The Garmin and I had a little trouble finding it, though, because the address says it is on NY-96 but you actually turn on to Omnitech Place or Plaza off of 96 and then into the hotel's driveway/parking lot. But you can see the building from 96.

    5
    « a great choice »

    We needed a place between a relative's home and the location of a wedding. Victor was right in the middle and the Best Western Plus accommodated all our needs superbly. The staff was welcoming and friendly, everything was clean and comfortable, breakfast was substantial, and the rooms were very spacious. We had a great time and would definitely choose this hotel again.

    5
    « A True Gem »

    This Best Western has always been very clean and neat with employees that are kind, helpful and willing to go the extra mile. We were welcomed upon our arrival like old friends. All in all, it was a great stay and we will return when in the area.

    5
    « Great Stay »

    Great Place to stay rooms very clean and nice continental breakfast as well. We checked in late and was very fast at desk and very professional.They also have pool and fitness room. Will definitely stay again.

    3
    « Charged twice for room! »

    We booked this room through Trip Advisor and paid upfront for it, as is the norm. Upon arriving home we noticed the room charge had been taken out again, albeit showing as "processing" it had still been deducted from our balance. Upon telephoning the hotel direct we were told this is "normal practice " and the amount would go back into our account within 5-7 days! Never before have we been charged like this for a prepaid room which the clerk on the phone found "hard to believe". The room was adequate for what we needed before an onward trip to Niagra.

    5
    « Second Time is the Charm! »

    This summer my son played on the Victor Railrider Baseball team as part of his Summer College baseball program. On the last day of the season I flew up from Jacksonville Florida to Rochester to stay overnight to pick my son up, and drive home with him the next day. His team won a Wildcard Game that night, and the team went to the regional playoffs. I had planned one night in my son's dorm room, but plans had changed. I called my friends at the Best Western in Victor for some help and they did not disappoint me. My family stayed at this property over the summer when on vacation and I felt comfortable asking them for a favor. To make a long story short, my son's team won the playoffs and went to the final series a week later, and I was still at the Best Western. I was able to go day to day with some help on the room rate due to my circumstances. This was such a help and it took the stress off me as compared to most hotels that require reservations ahead of time. Patrick Hansen and his staff are the best. Hot breakfast and a great atmosphere. Perfect location near the main roads and NY Thruway, close to the wineries and Craft Breweries. (I took a few trips and found some great wines and beers nearby) I recommend this property to anyone in the area looking for a great experience!

  • 4
    « Convenient, good value »

    We have stayed here several times and enjoy the clean, quiet room. Breakfasts are nice with a good selection of fruit, yogurt, juices and a hot selection. The facility is quiet with the only noise coming from other guests use of the shower in their bathrooms. One item needing improvement is the unstable toilet which wobbles when in use.

    4
    « Very cheap, good value »

    Room/bathroom was clean, not modern looking, but definitely not old. Breakfast provided was nice. Staff friendly. Coin laundry was convenient and worked well. Close to many restaurants. Located in a good area.

    2
    « Lucky I could find the place »

    When I did, the room had smell of stale cigarette smoke. I was woken both mornings by a wake up call at 6:15 a.m. and I never asked for it. When reported the front office desk clerk just smiled away and agreed they had problems with both but he did not know why we were given wake up calls.

    5
    « Victor is a great value »

    For newcomers, the sign is a tad obscured from the road, so look closely--it's just off the highway. Attractive inside and out; nice landscaping, good breakfast, and very pleasant staff--young and older staff who seem to like people. That is a plus when I'm tired and ready to unwind. Pool is small--more hot tubs would be a good idea.

    5
    « Victor, NY Best Western is A+ PLUS! »

    From the friendliness of the staff to the cleanliness of the rooms, this is a hotel that is A+ Plus to stay while in the Rochester area. This is our third trip to the area this year and we will certainly stay here again! THANKS to everyone at Victor for a great experience!

    4
    « Very pleasant stay »

    Due to weather (getting stormy) we left on our road trip from stamford, CT to toronto two hours earlier than usual (we go regularly to visit family) and therefore made more progress before stopping for the day. We chose this hotel because price was very reasonable and they allow pets. (those two elements often lead to mediocre accommodations.) this is a fine hotel by any measure. Good beds, good a/c, good towels, immaculately clean, excellent breakfast. What's not to like? We will certainly make it our destination on future trips to toronto, if we can manage to leave early enough.

    2
    « disappointing »

    One business center desktop (out of 2) was out of commission for our entire 5-day stay. There was a note attached to it but there was no date or signature. Commands to print were ignored because they went to the printer attached to the broken desktop. Very helpful staffer solved this issue (and the constant jamming as well). "Kleenex" was a cheap imitation of the real thing. No HBO programming brochure. Wake-up call never came through. Bathtub slippery to the point of being unsafe.

    5
    « Victor Golf Trip »

    Can't find anything to complain about. Our stay was wonderful and the staff - excellent! Location was great for our golfing, shopping, dining and touring needs. Will use this hotel again when in the area.

 

Getting to the hotel ...

All directions
·From: New York State Thruway. Take Exit 45, after the toll booth stay right onto the Route 96 Ramp, turn left at the end of the ramp, and a half mile on the right is the BEST WESTERN PLUS Victor Inn & Suites. ·From: Downtown Rochester. Take 490 East to Exit 29. Merge right onto route 96 south. The BEST WESTERN PLUS Victor Inn & Suites is 1/2 mile on the right hand side just past Wendy's. ·From: Rochester Airport. Take 390 North to 490 East, take Exit 29 and merge right onto Route 96 south, go approximately 1/2 mile and the BEST WESTERN PLUS Victor Inn & Suites will be on the right just past Wendy's.