BEST WESTERN Hotel Valencia Inn,  Valencia

4.0/5  - based on 556 guest reviews.
27413 Wayne Mills Place, 91355-1809, Valencia, United States - See map
+1 661 255 0555 +1 661 255 2216

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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Stay at this Valencia, California hotel -near Six Flags® Magic Mountain and Hurricane Harbor. The Best Western Valencia Inn is located in beautiful Valencia, California, gateway to Southern California. Hotel guests looking to stay close to the excitement will be minutes from Six Flags® Magic Mountain and Six Flags® Hurricane Harbor Water Park. This hotel places travelers near Universal Studios® and Disneyland®. Travelers will enjoy the many local festivals including Cowboy Poetry and Music and Loose Goose Wine Festival. Outdoor enthusiasts will be only minutes from beaches, fishing and golfing. As a valued guest, this hotel offers inviting guest rooms, each complete with cable satellite television with SHOWTIME® and free wireless Internet access. This resort style hotel features an outdoor swimming pool and hot tub, and free parking with ample room for buses and trucks. Pets are welcome for a small fee. For superior customer service and a convenient location, make a reservation at the Best Western Valencia Inn! Enjoy your stay. Our Spa/Jacuzzi® will be temporarily out of service for renovations from November 9, 2016 until November 23, 2016. We apologize for any inconvenience.

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Room 1

Guest reviews


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based on 559 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
190
Verygood
 
162
Medium
 
119
Poor
 
55
Horrible
 
33
Business Business 72
Couples Couples 101
Family Family 268
Friends getaway Friends getaway 45
Solo travel Solo travel 35
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Value
BEST WESTERN Valencia Inn,Valencia
  • 4
    « Close to Magic Mountain »

    Had a nice stay at this hotel. William at the front desk was wonderful and let us check in early. I was a little worried about the freeway traffic, but he gave us a room in the back which was great. The room was clean and beds were a little hard, but still had a good night sleep. One issue is their walls are paper thin. You could hear everything. Luckily our neighbors were pretty quiet. The hotel is very close to Magic Mountain and they have the cheapest park tickets around! Buy them there:) Overall, nice stay.

    3
    « Road Noise »

    Our room was directly facing the freeway and there is no sound wall. It was a pretty loud room. Wish I knew this before booking. Rm 151. There was no heavy blanket on the beds, just sheets and a throw.

    5
    « Above and beyond »

    Every time my teen-agers and I stay here it gets better and better . I used booking.com to lock in the rate for Friday and Saturday of Thanksgiving weekend and called the hotel. William was the outstanding employee whose professionalism matched his impeccable customer service skills . I needed a few items accommodated that created more work for William . I can't say they can do this all of the time but William handled the following for me : my son in Germany was paying for the two nights , William explained the process to Allow my son pay as third party billing and was incredibly fast emailing the form , completing the processor swiftly with my son in Germany. I showed up at 2pm for a 3 pm check-in and William allowed me to check in with no charge and asked if the king bed that was the only room available on line, William switched my son and I to a room with 2 queen beds , also accommodate my request for the second floor with stellar customer service skills . The room is beautiful and has a rustic vaulted ceiling and a fantastic view . I've stayed in many hotels in Santa Clarita this year but al the other hotels need someone like William! Great Job hiring William and keep doing it well Best western . William multitasked with phones and check ins and check outs never wavering once from being a superstar. William should be awarded for making the little things happen and being a top notch hospitality professional

    4
    « A nice comfortable inn with some drawbacks »

    I had a job interview in Valencia; I searched for hotels close to the place I needed to interview at, and this was 5 minutes away. At that time, I didn't know that the major attraction of this inn was it's proximity to Six Flags but it was a pleasant surprise for me and my wife when we saw the big Six Flags sign right across the road from the inn. Anyway, as the far as the hotel goes, it was a good first impression. We came in around 12 am; the receptionist was very friendly and welcoming; we were told where our rooms were and she gave us a quick rundown of the map, breakfast and other necessities. The first thing we noticed about the room was that the room was very dimly lit; not a major problem but we would have enjoyed a bit more light. Not a problem during the day when we would open the curtains but was definitely noticeable after sunset. The second thing we noticed, the walls were quite thin, our room was next to a marching band that was staying in as well; and unfortunately they kept practicing and doing karaoke till the later hours of the night (3 am-ish). I called the receptionist and she was prompt in getting them to quiet down, which I feel was nicely handled considering the circumstance. A more sound-proof room would have been nice though. The inn is also right next to the I-5 freeway so there is constant road noise, but I got used to that; however the thin walls with the noise of the neighbors was quite jarring. The breakfast was absolutely fantastic, it definitely exceeded my expectations. They had waffles, cereal, juices, yogurt, peanut-butter/jelly; fruits; we definitely fed ourselves well. Major points as far as the breakfast is concerned. Wifi was disappointing; it had it's fast moments but then it would become extremely slow and I would end up using my cell phone hotspot. Negative points for wifi. The area is absolutely fantastic. There is a small town center at a 5 minutes walk with Starbucks and tons of places to eat. And then at a 10 minute walk, there is another big center with Red Lobster, Wendy's and other food places. At a 5 minute drive is Target, Peet's coffee and other convenient stores/fastfood. Definitely an optimal location as far as convenience goes. The gym was completely minimal; to be expected as far as small hotel gyms go. We didn't use it. We didn't use the swimming pool either but it seemed nice. All in all: Positives: Friendly helpful staff; amazing breakfast; amazing location with walkable coffee/eateries Negatives: Noise (freeway and adjoining rooms); a tad slow wifi; lighting Will I recommend? Yes

    1
    « Worst Hotel Experience!!! »

    I recently stayed at the Best Western located in Valencia Santa Clarita, California (located by Six Flags Magic Mountain.) I came across The Best Western when I googled "hotels near me at a good rate..." (after spending an amazing day at six flags with my son.) In which The Best Western was listed at what I thought was a fair price of $110 for one night and this price was not connected with any 3rd party. I decided to call and verify the price before booking, in which the Front Desk Agent Quinn confirmed that there was availability and even quoted a cheaper rate of $107. With excitement I decided there was no need to continue my search for a hotel and decided to head over and stay there for the night. As i was checking out the next morning, I realized I was charged a completely different (almost double in price) rate of $207. I expressed my confusion and asked for the manager to contact me (since nobody there could explain or even assist) in hopes to getting the situation squared away. A few hours later another front desk agent called me just to tell me that there was nothing that could be done, she even mentioned that she spoke with Quinn the agent who I initially spoke with/booked the room in which he stated he "accidentally" quoted the wrong day. I very calmly told the front desk agent to have the manager contact me as I had already requested. When Jennifer the Assistant Manager finally reached out to me she told me that if I could find that rate online she would honor that price. So i did just that, I went on Google... I typed "Best Western Valencia Santa Clarita, California" and took a screenshot of what appeared on my phone screen... (This picture is attached) I emailed it to her and she responded back saying she could not honor that price because it was the price for Sunday and I had stayed Saturday night. I explained to her that you cannot change the dates when booking a hotel for a previous date. I challenged her to check for herself and even though I did just as she asked she refused to fix the rate I was charged, just as she promised she would. I feel like I'm wasting my time in my hopes of getting this situation fixed and I was completely taken advantage. All I can hope is that nobody else gets taken advantage of the way I was. Way to ruin a good family vacation, never again will I my waste my money or my time with another Best Western, especially at this location.

    3
    « Six flags »

    The hotel is nice the size is decent . Just the basic amenities here so don't expect any thing fancy. The hotel is very clean and the staff are friendly. The bed are comfortable, I would recommend this hotel if you on a budget but wanna sleep comfortably

    5
    « Amazing! »

    Great employees and great service The best place to stay for a great family vacation! The food was good and the rooms were excellent. Very clean and well kept and if I had to choose a place to stay, I would choose this hotel again!

    2
    « BUGS »

    When I got there normally I check the bed for bugs,but I didn't do it this time. In the morning when I woke up, I saw black small pellets in the bed. I did not think anything of it since I was in a hurry. The second night again I saw like 3 or 4. I should had taken a picture but reported this to the staff. The black small pellets looked like rat or mouse fecal matter. I also I saw a bug in the refrigerator. I did not see any mouse or rats in the room so I thought maybe it came from the laundry when they made the beds. It was the strangest thing.

    3
    « Squeaky bed..but we could live with it. »

    The room was pleasantly clean and the pool area was beautiful, unfortunately one of our two beds squeaked like it was on it's last day which wasn't conducive to a good night's sleep. Also, the air conditioner was very loud in the room, and when the window was opened the hotel's proximity to interstate 5 freeway was loudly apparent.

    2
    « Night person rude »

    Upon check-in the night person at the front desk seemed to be busy on his phone and didn't notice us right away. He was sort of rude like we were bothering him. Our room was ok but you could hear the freeway noise. We called the front desk to request an extra pillow but no one answered the phone. The black hair, middle eastern gentleman was probably on his phone again that's why he probably didn't answer.

  • 4
    « A Good Best Western Hotel »

    We stayed here as an overnight rest to go to San Diego the next day. The staff couldn't have been more helpful. They searched for my rewards account to make sure I got credit for the stay...they were really responsive when we requested a quieter room away from the roadway. The desk gave great advice for a wonderful (happy hour) Mexican restaurant within walking distance. The room had apparently been redone recently. It was very comfortable and clean. We had a great bed and a really restful night. Breakfast was presented well and the breakfast area was kept clean so it was a tasty and good experience.

    3
    « Basic Room - Very Near Magic Mountain »

    Basic room. Clean. Noisy from freeway. Also we got given a key that was to a room already inhabited by another couple. Close to Magic Mountain. Denny's restaurant within walking distance. Price reasonable for the area. Nothing fancy.

    5
    « Excellent Stay »

    We stayed overnight after a very fun day at Magic Mountain. I was concerned that it would be loud in the room, being right off the freeway, but once the room door was closed, it was very quiet. There was an overhead light burned out and when called the office, they were there in minutes. Later the hair dryer went out, and again, they were there in minutes. The pool and hot tub were very relaxing and the breakfast was yummy! Also, we purchased our Magic Mountain tickets there at a discounted rate. All staff we associated with were so friendly and accommoadating. Will we stay there again..absoulutely!!

    5
    « Trip To Magic Mountain With Brother »

    Stayed weekend of Oct 7-9, 2016. Check in was a breeze, friendly people at front desk. After putting bags in room, went back and asked where I could find pizza and a store for drinks/food. Gave me excellent directions to Target and Pizza Rev, (Great Pizza F.Y.I) just three blocks away. An hour after I got back, got a call from Front Desk asking if everything was o.k. and if I needed anything. I said I didn't, and they assured me if I needed anything, someone would be available at the front desk 24 hrs. Beds are comfy, microwave and good sized fridge in room. Nice sized desk for eating or working on computer. Ear plugs left in room, since our room faced freeway, (#136) but I honestly didn't hear the cars. Close tp Magic Mountain. Maybe a mile or tad more. Oh! Breakfast. Coffee (Actuality very tasty coffee) Juice, scrambled eggs, sausage patties, bagels & cream cheese, yogurt, waffle station, cereal and milk. And was told, "Have a nice day!" as I left. So Staff (At Fri check-in @ 5 p.m. & staff @ 7:45 a.m. Sat.) Thank You! Would stay again,

    5
    « Very careful and courteous staff »

    I mean what else can I say, aside from the staff, the rooms are excellent, the top floor rooms are beautiful and spacious with a classic ceiling design very reminiscent to cabins and lodges. I enjoyed it very much

    5
    « Small getaway vacation »

    Front desk personnel were excellent, helpful, very polite and professional.w e asked directions from the grounds personnel and a housekeeping person, they were all very helpful and polite at all times. Room was in excellent condition, very clean and comfortable and location of the hotel is convenient and easy to access from the freeway.

    5
    « Great place to stay - Very comfortable beds »

    All 10 of us enjoyed our stay as we were going to magic Mountain for a few birthdays and the rooms were excellent! The location was less than a mile from park and restaurant. The beds were very comfortable and very clean rooms.

    2
    « Needs good housekeeping and more staff »

    The hotel could use better housekeeping. I reported to the manager that the tub was not clean and the floor towel was not changed and had a dirty print of some mans foot on it. It was very dirty. The tub was very obviously not clean because the railing still had dust and dirt from the last guests. I figured maybe it was because our room was at the very last portion of the hotel and was overlooked. Another area that needed improvement was the breakfast area. There does not seem to be enough staff at this location. The person running the front desk was trying to clean the breakfast area and manage the desk at the same time. The breakfast area needed to be cleaned constantly as there were a lot of people going through. While we loved the waffle machine, people were spilling the mix everywhere and leaving their dirty cups. It was too much for one person. A member of the staff needs to be on standby just for breakfast time only because of the traffic, mess, and need to re-fill the food items constantly. I could see the front guest guy trying to do all three jobs, but it was just impossible. On a positive note the rooms were very big. They were just outdated and could use better sheets and beds. Would I stay here again? Probably not.

    4
    « Great room »

    Everything about the stay was excellent, apart from the strangely confrontational interaction with the lady at the check-in desk. The room was excellent. Clean, comfortable. Perfect after a hard day at Magic Mountain. It is possible to walk to Magic Mountain if you are staying there a few nights - saves on the $20 parking fee at the park. The noise from the I-15 is loud outside the room, but there is pretty good sound-proofing and ear-plugs are provided (we didn't need them).

    3
    « Reservations »

    I had made reservation over a month and then called a few days early to let them know that my husband and small dog were not coming with me. Also that I still need handicap room. They said that would not be a problem. When I check-in they said they didn't have a handicap room for me. But they had a first floor room which was not handicap. Which I took anyway because was on first floor. I had driven 8 yrs so was tired. Also when I check-out I advised the clerk that the outside lighting in front of all the rooms were I was were out and I almost fell going to my vehicle. Clerk said Oh. I said hotel could have had lawsuit. Seems that clerk was just wanting to check me out. Won't be staying at this Best Western again unless they make it right with me. Maybe using the Holiday Inn Express next time.

  • 5
    « Six Flags Trip!!! »

    My boyfriend and and I planned a trip to six flags, just him and I. A few months ago, we did the same with my brother and sister in law, but were unhappy with the hotel we stayed at, so this time I decided to give the Best Western a try and was very satisfied with my stay. The room was very large, along with the king sized bed, super comfortable. The parking was perfect, close by to the room. I would definitely stay here again! Thank you.

    4
    « Great Place to Stay »

    My family and I were on a cross-country trip to move from NY to CA and this was the last hotel we stayed in along the way before moving into a new home. After studying in so many terrible hotels along the way (not even kidding, there was literally only ONE along the way that we would be willing to go back to), this Best Western was a comfortable relief to end our trip. We ended up extending our stay several nights because we liked it so much. Pet friendly, friendly staff, great breakfast, nice pool area, basically across the street from Six Flags. The ONLY complaint I have is that we would leave our room for 6-8 hours a day and sometimes come back to find that housekeeping hadn't visited our room yet. I don't know if they're understaffed or what. That's literally the only reason I give them 4 stars instead of 5, because everything else about the hotel is great.

    4
    « Trip to Six Flags Magic Mountain »

    My 12 year old son wanted to spend 2 days at Magic Mountain. We rented a car from LAX. It's a easy drive to Valencia (depending on traffic). This hotel is a perfect location for the park. They have a free trolley that leaves from the Holiday Inn next door. The room was large enough for me and my son. Don't expect a resort hotel. But everyone was very friendly and everyone staying here was mostly families with kids going to the park. It was fine for us. Definitely would stay here again.

    3
    « 2 night stay »

    Stayed here for 2 nights, so that we were close to Six Flags. Rooms were good, beds were a little soft. Toilets and shower are very noisy and can here the other rooms when they are being used. Breakfast was scrambled and hard boiled eggs, sausage, oatmeal and waffles, plus assortments of breads/bagels. That's all you need, was very well maintained and kept clean throughout the breakfast period. Only downside was at they have no laundry, you are able to use the holiday inn next store, however had to carry a whole pile of washing between 2 hotels and up 2 Floors. Really need to set up some kind of laundry within the building. Pictures online make the hotel look very elegant, however in person, is not so grand. Right beside the highway, so very noisy, but once inside you cannot hear the traffic

    5
    « Great Experience »

    Loved the hotel. Had a good breakfast selection, not the greatest but it was good. Clean rooms. Courteous staff and helpful. During breakfast, Ashley a worker there, was great, helpful, attentive, polite and friendly. The only problem there it's next to the freeway. Once you get into the rooms, it all goes away.

    1
    « screaming interstate 5 right outside »

    room and breakfast were up to par. if you are traveling for government w/tax exempt status prepare for issues on check-in the real thrill at this property is the experience of almost sleeping under an overpass. major traffic on interstate 5 is spitting distance from many rooms. earplugs are thoughtfully provided

    5
    « Wonderful Best Western! »

    This hotel was a great find! Super family friendly. We got adjoining rooms with our friends on the second floor and it was terrific! 2nd floor rooms have high ceilings which add to the ambience and make the rooms seem bigger! Super clean, great pool & jacuzzi area, & wonderful breakfast. Close to 6 Flags and other attractions. Friendly and helpful staff. Will definitely return!

    5
    « Summer Vacation in Valencia, CA »

    This was my 2nd time at this hotel. My family and I visited the pool, very clean. There is also a Jacuzzi next to it. There is also a fitness room, but we didn't use it. The staff are nice, friendly and helpful. The breakfast is not continental, but a full breakfast. It includes scrambled eggs, boiled eggs, sausage, waffles, cereals, fruits, juices, coffee, tea and chocolate. The room was very clean and we really enjoyed our stay here. And in case you don't want to drive, there's also a complimentary trolley that services hotels in the area and can take you to Six Flags Magic Mountain. Otherwise, the hotel is about a 2 minute drive or so from the park. Very convenient. There are also a lot of places to eat nearby and malls a few miles away.

    4
    « Family trip to Six Flags »

    This was a nice place to stay. I would rate it higher but the pool and the jacuzzi was super dirty. Other than that it was a good stay. Not so far from six flags either. I would stay here again. The front office called us as soon as we got into our room just to make sure everything was fine.

    1
    « Handicap room request not honored »

    My husband uses a walker and we requested a room on the main floor because the rooms all face the outside & they don't have elevators. When we checked in we were told that all of the rooms that had no steps were already occupied. They said that they had a room with only two steps to the room. We accepted the room because we were told that we were past the "cancel" time and we would be charged for the room even if we didn't stay with them. When we went to the room, there were seven stairs up to the room. My husband had to almost crawl up the stairs & I had to carry the heavy suitcases to the room. Because of this visit we cancelled the one night that we had reserved for our trip home two weeks later. We also cancelled two nights at the Simi Valley, CA Best Western because they confirmed that they could not guarantee a room on the main floor without steps. This location is right on the highway, very noisy and unpleasant. The breakfast room was also unpleasant. We'll be very cautious when making reservations at a Best Western in the future!

  • 4
    « Awesome Staff »

    The staff were very helpful. We were in a jam with no place to stay and they made it work. Rooms were clean, beds were comfortable. The only bad thing is the balconies where you enter your room is too small if the maids are cleaning it is very difficult to get by them with your luggage.

    5
    « Fun times »

    This was a great trip for me and my family. Great selection of resturaunts especially the mexican food place right next door. Dennys was great also. Customer service was outstanding. I would refer Best Western to anyone who is looking for a great place to stay

    1
    « If you're there for six flags... Still yuck. »

    We live in SCV. Our AC went out and this is where our landlord put us after almost three days in triple digit heat without air. We checked in on Friday and will be checked out hopefully on Tuesday. This hotel is on the freeway, loud, unclean, and seriously overpriced. I would never pay to stay here on my own. Gross.

    3
    « Correct for the price »

    Good ratio quality/price even if the quality is just average. Ideal if you visit Six flags Magc Moiuntain, there's a free shuttle service between hotel and park. A bit close of highway 5 but no noise in room.

    4
    « Overnight stay »

    Nice clean rooms. Bed was comfortable and breakfast choices were decent. I would stay at this location again. Great location next to Six Flags Magic Mountain. They offer discount tickets, but I didn't inquire just saw the sign on the desk. We have season passes for Vallejo park so didn't need tickets for the park.

    1
    « Avoid »

    This place could be so comfortable, and has many good things going for it, decent decor, big rooms, plenty of parking, decent breakfast. Unfortunately the negatives outweigh the positives. First, the beds are real back busters. If you're having any kind of back problem, especially lower back, I would not stay here. Secondly, the AC in the rooms, at least in our room on the upper floor, was very limited. It was hot outside and the AC could barely keep up even when it was running on full blast 24/7. We had stayed in cheap motels previous nights and the AC's there had no problem to keep up with the heat. When we brought this to the attention of the staff we were told that it was going to be addressed in the morning because they were fully booked and the person working had "no power to do anything". Great, a fully booked inn, a warm room and the one person on duty has "no power"? The next day we waited and never heard back so we contacted the lobby again. They had no idea that they were supposed to help us with this matter and informed us that they were fully booked today as well and that we couldn't switch rooms...thanks a lot. They looked at the AC real quick and as expected there was nothing really wrong with it, it's just too weak for the size of the room. We decided to leave it at that. It was uncomfortable but not unbearable. We had some issues with the cleaning personal. The first day, the cleaning lady decided to switch our AC to low and to turn it up. Has this been ordered by management to save money? No idea. We came back to a room that was even warmer than it already was. Really, don't touch our AC setting when we have paid for the room. Another day, we had put up the DO NOT DISTURB sign on the door. Still, the cleaning crew tries to enter while me and my wife are completely naked! We manage to stop them right before they see us. This is completely unacceptable. People are raving about the breakfast....yes, it is a little bit better than the average, for sure, but nothing too unprecedented. The variety of juices are slightly greater than most establishments (4 varieties of juices, however they are not blended very well) and the variety of yoghurt would be greater than average too. That's about it.

    3
    « Not bad, but not great »

    stayed July 18 to July 20. This is an older hotel, pretty good pool, not too bad breakfast - but it is busy, beds were comfortable enough stayed in 205. There is lots of highway noise outside of your room. once inside you can barely hear it. There was a bit of a rough crowd during our visit, lots of construction workers. friendly staff. We would stay here again if we had to. The six flags shuttle comes to the hotel. lots of restaurants and shopping is close.

    3
    « Reasonable rate, good customer service »

    This is basically a motel. I am a diamond member. I did not get my welcome water or gift. The rate is reasonable. Location is excellent close to I-5 and attractions. Plenty of free parking. Free breakfast is good. Great customer service at the front desk and helpful.

    2
    « Below Best Western Expectations »

    We reserved a room for a short vacation to Six Flags. We have stayed at numerous Best Western hotels and reserved this one because we know the quality that has come with Best Western. This one does not meet that. First, we reserved a room for 4 people. There were 2 towels in the room. The noise from the highway is extremely loud. So loud that you literally can not speak to each other outside. The room seemed clean until we looked at our socks or took showers. Our socks were BLACK. When you take a shower you leave muddy, black footprints. The carpet is filthy and has likely not been cleaned in a LONG time. We also had rust stripes in the shower. The buildings are marked horribly. So, when like us, you arrive at dark...good luck finding your room. The room numbers are hard to see and the building labels are poorly lit. We did find it frustrating that there is no laundry on site. Instead they send you to a neighboring hotel. When traveling with a family, laundry facilities are well used! The breakfast is great...and the employees were all helpful and nice. I just think this hotel needs some deep cleaning! Next time...we'll stay next door.

    1
    « Mrs »

    Went here to visit magic mountain. The hotel is close to park. I would not stay here multiple cars got broken into while staying here. There is no security or any video cameras. Also don't take your Chevy Tahoe or suburban or any of that kind of car. Thieves are opening the back window which does not set of the alarm and stealing the back sets. I know sounds crazy but this is a big problem in the LA area.

  • 3
    « Across the street from Six Flags Magic Mountain »

    Budget friendly, clean, and close proximity to the amusement park. They offer free parking and breakfast. There is also a Denny's in the same area as well. The only issue we had during the stay was the pool was closed in the evening... Kids were bummed out.

    5
    « Awesome customer service! »

    We were planning on going to Six Flags so when we saw the Best Western sign we pulled in. Right off the bat we had great customer service. Nancy was so helpful and even gave me info regarding reserving online at a cheaper rate. I tried but it was not to be as the rate I saw was for different dates. We stayed and it was great! Right after we got to our room and unloaded, I received a Call from Nancy asking if our room was to our liking and that we had everything. I asked for more coffee and within minutes she had it delivered to us. Nancy is a gem and needs to be acknowledged for her superior customer service. It is because of her I will stay here again. We did not get up early enough to enjoy the breakfast but the juice selection was great. Coffee was avail all day and was very good. Once again, I want to praise Nancy who went above and beyond to make our stay very enjoyable.

    3
    « Clean but not worth the money »

    I stayed here with my kiddos strictly due to the proximity to Six Flags (and the Hilton didn't have availability). The rooms (2) were clean and spacious but really outdated. There were gaps between the door/outside, excessive noise from the freeway, and obvious maintenance that needed to be done (signs of water leaks). The free breakfast was really good (cereal, eggs, pastries, selection of juices, and fresh waffles). But that just wasn't enough to justify the cost. Next time, I'll call sooner and go with the Hilton.

    5
    « Most recent stay »

    Glad I found you. I stay in the area once each month on business. Have stayed at Comfort Suites nearby but am now probably committed to you. Only problem I had hard time finding a grocery/liquor store in the general area. The Comfort Suites has much better shoping and restaurants. Not a particular fan of Denneys.

    4
    « cold awakening »

    Our stay at this generally satisfactory hotel was somewhat spoiled when my wife rose early to shower and couldn't get any hot water. Both of us found the bathtub to be slippery and somewhat risky to people our age (70s).

    5
    « very good »

    It is an excellent staffed healthy breakfasts very friendly and attentive they knew me what I was looking good room and good price thanks wing lady Rosa maid always kept our room clean and hordenada and left us cute details hotel be putting you endeavor to his job thanks for work aki we took a beautiful experience and would definitely return another bes thanks to all the staff at Best Western

    5
    « Great hotel »

    It was my first time visiting this hotel and it was very clean. My family and i enjoyed the pool and also enjoyed how quite the room was. The staff was very friendly. Alicia was very helpful and professional and Mario was ver also very helpful and friendly. The rooms were very clean and spacious. And they had all the amenities you need. I would definitely come back to this hotel.

    4
    « No Complaints »

    No Complaints. Great Location. Close to freeway, but had no problem with noise. Older room,but very clean. Normal continental breakfast, stocked well. All in all, it was a good value, and I would stay again.

    3
    « Good to Average Hotel »

    Our stay was for one night. IT wasn't horrible there were some updating of the rooms. Needed a bit more cleaning. But if you just need a place to sleep it wasn't bad. We were just there for one night because we went to Magic Mtn. and continuing on to our next destination. I would stay there again if I needed to.

    4
    « Quiet and very comfortable. »

    This is an older property, nestled among trees and lawns just off Interstate 5. We had a large upstairs king room at the rear of the property. One of the nicest features of the rooms there is the full wall of windows; in our case, the windows looked out through a mature tree canopy. It was very pretty and afforded lots of privacy. I imagine rooms facing the freeway get more traffic noise, but we didn't have any. Our room had a comfortable armchair and ottoman, a good desk chair at the desk, a very comfy bed, a fridge, and a microwave. Big bathroom, loft ceiling--just a pleasant place to stay. The usual breakfast buffet served in the lobby area--a bit cramped, but fine. Friendly staff.

  • 4
    « Close to Six Flags, convenient for Universal Studios »

    Met our needs for price and convenience. It was great having a pool on the 112 degree days. It would be too cold on 80 degree days though. The staff was friendly and attentive. Breakfast was provided. One day our room was not cleaned but otherwise room care was fine. We were 5 minutes from Magic Mountain and 35 minutes from Universal Studios. I would definitely go again.

    5
    « Nice, big room »

    After reviewing TripAdvisor, we selected this hotel. Nice front desk clerk gave us king room away from traffic as I requested. Room was big, very clean (including carpet), and stylish. Microwave, and refrigerator. Shower head was strong and refreshing. Towels were very absorbent. Bed comfortable. Free breakfast better than most and clean. Selection had 4 cereals, sausage, eggs with cheese, 4 yogurts, 4 bagels, breads, muffin, boiled eggs, 4 juices, cream cheese, peanut butter, and fruit. We would return.

    5
    « Great Location »

    Convenient to Six Flags and offers discount tickets to the park which was a great savings. Hotel is on a trolley route that goes to Six flags which was also a good savings since we didn't have to pay for parking at the park. Good selection of breakfast items and they offer soy milk on request. Hotel is close to freeway but the noise did't bother us. Every hotel staff was very friendly.

    5
    « Valencia California has a gem in the Best Western »

    I always stay with a Best Western. They are a great chain and the staff and amenities at the Valencia CA location makes me want to stay there more. Not ONCE did I not get a hello or a smile from ANYONE working there. They were awesome. Six Flags just across the street was a nice addition as well.

    3
    « Decent Hotel, Breakfast needs improvement »

    This hotel was decent for the price. Clean rooms, huge bathroom, very pleasant staff. My only complaint is the breakfast area. It was so overwhelming we ended up just grabbing something quick like a yogurt and muffin. People kept having to cut in between the line for the coffee and trash that was right next to the waffle station and bagels which is what everyone was waiting for.

    4
    « Quiet, Clean, Spacious room. »

    We visited 6 Flags Magic Mountain and wanted a hotel nearby. This hotel is actually directly across from the park. The room was spacious and quiet. The clogged bathtub drain was fixed immediately upon reporting, the pool was lovely, and breakfast was included (waffles, eggs, sausage... okay). Wifi worked great.

    4
    « Great for the savings »

    Its what they call a great whole in the wall hotel. Meaning its a little hidden but a great stay. the breakfast is top of the free line type and the heated pool on the weekends is great, kid friendly. rooms and so close to Six Flags park. Dennys is 2 min walk and Starbucks is 10 min walk. Only negative is the water from another room flushing is a little loud but then done. other then that great deal.

    3
    « Near Magic Mountain »

    Hotel is older and beginning to show signs of use. It is across the freeway from Magic Mountain so gets a lot of weekend and short term use. Being close to the park allows the price to be inflated beyond the value of the facility. It is very average and due to the cost, makes a trip to the area very expensive for a family. Breakfast room was very small and crowded due to number of guests staying.

    4
    « GOOD STAY FOR SIX FLAGS »

    This was a good for our two day visit to Six Flags. We stayed next to the freeway but the noise was not bad on the inside on the room. Other reviews said you can hear the traffic on the inside of the room but we didn't. There was new packaged earplugs that were in the room I suppose for that reason- Everything was clean. It is a great stay for the money. The breakfast was average- fruit, packaged cheese danish and breads. There was sausage and eggs they were warm at best (in my opinion). Otherwise everything was good.

    4
    « Stop halfway home »

    Very Good because of location, in years past we enjoyed it as a family summer trip to Magic Mountain, now it is a halfway stop when visiting relatives. Request a room in the back building if possible because of road noise, this trip I had to book an accessible room, two are available both in the front where it is very noisy, bed was not comfortable-- maybe need replace bed and pillows. Staff great, Breakfast good, Hotel very clean

  • 5
    « #1 Choice when visiting Magic Mountain »

    Love staying here. Always a pleasant stay. Wouldn't go anywhere else. Staff is always helpful and friendly. Rooms are clean and kept up. Pool is awesome always has clean pool towels. Breakfast is always good. Wouldn't bring my family anywhere else.

    5
    « great experience »

    great experience hotel is nice breakfast was great. Hotel is right next to fwy surprisingly you cant hear noise once inside room, price for hotel and location was just right. william who checked us in was extremely helpful.

    5
    « Check in was smooth and organized. Rooms were clean. Staff was friendly and helpful. »

    Simi Valley Unified had 9 bus drivers that stayed the night for Grad Night. The rooms were ready and available before check in time. The rooms were nice and clean. The drivers had to leave the hotel before 5 am to pick up the students. Ashley who was in charge of the Continental Breakfast had coffee, yogurt and fruit available for our drivers before they went to pick up the Grad Night students at Magic Mountain. The Continental Breakfast is scheduled to start at 6 am, but Ashley went above and beyond and had breakfast available for the drivers. We truly appreciate the extra efforts that Ashley provided.

    3
    « Super Friendly staff »

    Went for field trip with 8th graders. Rooms near freeway were very loud! Not bad a bit older in decor but had nice breakfast and coffee/tea/hot chocolate 24 hours. Staff was incredibly helpful, nice and funny! Went out of their way to help when Holiday Inn Express screwed up our reservation.

    5
    « Love our stay with best western Valencia Inn »

    It was one of our best stay in the whole of USA. During check in, Nancy made it a breeze for us, not only was she friendly and welcoming. She managed to let us check in earlier, which help us save alot of time to continue our tight schedule. The room was clean and amazingly huge. The location was prefect, 7 mins to everywhere from mall to sixth flag.

    5
    « nice place »

    Very clean hotel! Very close to restaurants and tons of shopping. Right next to 6 Flags amusement park . Rooms are large with new bedding. The maids work very hard to make sure your room is clean with plenty of towels. Front desk staff were great answered any questions we had . I love this hotel for the out door pool alone . Awesome pool and bathroom also a hot tub. The pool are is clean and stocked daily with clean pool towels. plenty of free parking. Breakfast was pretty good ,but if you get tired of it Denny's is 30 ft away form hotel.

    3
    « Very close to Six Flags, good value for price but don't expect fancy »

    We visit Six Flags Magic Mountain often and have stayed here only once, mostly for the convenient location. Our room was large and decently clean but we could hear the noise from the nearby freeway. The breakfast was mostly starchy and the room crowded so we skip eating at inn and went to the Dennys that is located just across the parking lot. We used the hot tub and it was a good temperature but very chlorinated. For the price and location this is a good spot if you're visiting Six Flags.

    2
    « Noisy! »

    Not stayed in a hotel that provides earplugs! The reason is that Interstate 5 rushes past within 50yards of the hotel AND it runs all night. The noise in the room is not too bad. When you open the door it hits you. The area is dominated by Six Flags Magic Mountain so hotels charge a premium. Sadly the quality of this hotel is lacking. It is hidden behind Denny's and Holiday Inn so you may find it tricky to find. When I checked out the printer was not working for a receipt. It has been emailed but this is corrupted for some reason. Trying to find a way to email the hotel is proving difficult.

    5
    « Captain Allen »

    This is the best experience ever, the staff, William, Alicia, Manlu very attentive staff members, also very professional and courteous! Room are always clean and ready when you get back from work! I highly recommend this hotel next time you are in Valencia or Magic Mountain.

    5
    « Great! »

    The guy at checking was very professional he provided me with directions to my meeting for the following morning I believe his name was william. The room was great after my checking I received a called from front desk to make sure everything in my room was great which I thought was great. The lady at check out was very proffecional as well, overall great stay & great location

  • 2
    « Next Time Stay Somewhere Else »

    This was more like a cheap motel; cost $150 + tax. Staff was moody and not responsive. I insisted that the room was not acceptable and I had to check three rooms before I found one that was barely acceptable. Finally, one gentleman employee stepped up to the plate and directed me to an acceptable room. I believe that this place caters to a lower class clientele. I had made reservations two weeks earlier and this was my experience. The room was overpriced by about $30 for what it was. Freeway noise is quite loud no matter where I was on the property. I have stayed in Best Westerns many times, but this place simply did not live up to my expectations.

    5
    « Great stay over a quick weekend »

    We stayed to go to magic mountain for the weekend. Staff is awesome although between check in and check out we didn't need them much. Breakfast room staff did a great job and facilities were in great shape. Rooms were comfortable and quiet. WIFI worked great in our room. Pool was a bit chilly and also hot tub but it was chilly outside and it is an outdoor pool. Had a great stay thank you.

    5
    « Great location and great value »

    We enjoyed our stay. staff was great. Room very clean and comfortable. Pool a bit chilly and hot tub a bit chilly, internet works great. Breakfast is good and worth eating. Breakfast area very large for a hotel.

    5
    « Excelant service and accomadations »

    always enjoy the location and services render, friendly atmosphere, quality of food provided and helpful personal and the convenience and locations available any where that I travel and visit whether for business or pleasure

    2
    « NOISY & Dark »

    Rooms are very dark, lighting needs to be improved, Road noise from Hiway 5 is loud enough to interrupt / disallow sleep. Hotel should seriously consider remodeling an add insulation to lessen road noise.

    5
    « Nice Surprise »

    Stayed here for one night to attend a family function. The room, with vaulted ceiling, had the feel of a cabin in the woods. Because of previous reviews we chose to ask for a room away from the freeway. Kamila made this happen, by clearing a room with housekeeping.

    5
    « My Wonderful & Comfortable Stay At Best Westen Valencia Inn »

    Everyone were pleasant and helpful my room were comfortable and clean. I was just a minute away from my next day appointment very convenient a big plus, Right next door is a 24 hour Dennys restaurant.

    5
    « Conviently located to Six Flags Magic Mountain »

    This Best Western was wonderful, they allowed us a early check in and the breakfast every morning was great. Hotel staff was extremely friendly and was convientely located to Six Flags Magic Mountain. Loved the woodsy location. Highly recommend !

    5
    « My Traveling & Accommodations »

    I checked in a little late in the evening and how convenience to have a Dennys almost in the same parking lot after checking in to my room and felt comfortable and logging on to the internet did a little work and went over to Dennys for dinner I was back in my room midnight. I would definitely stay here again and I will also look into staying at other Best Western property.. Mahalo for your friendly customer service and the cleanliness and comfortable of my room.

    5
    « Good »

    It really is an excellent very comfortable hotel clean especially with very accessible presios very friendly staff Facino me date of our first visit was in February and since that date were delighted with the place as housekeeper Rosa always mantubo clean our room and overall was very friendly

  • 4
    « Very Nice hotel stay »

    Just stayed a couple of nights in this hotel. Kind of hard to find, but in a good location. There is also a Holiday Inn Express in the same area and a Denny's restaurant which we utilized the last day we were there. Great location for Six Flags and there are several restaurants close by on either side of the highway. Only complaint that we had is that the electrical outlets didn't hold anything that was plugged into them. That was the only complaint and we did call the front desk to report this. We stayed on an upper floor and in the back as there is a lot of freeway traffic in the front of the buildings. Nice stay.

    5
    « Great room size! »

    Nice sized room for our family of 5. Lots of floor space. Especially in comparison with the hotel we had just stayed at for 4 nights in Anaheim. Cozy beds and sheets. Good sized bathroom. Continental breakfast was great.

    4
    « Very nice place! »

    We needed a last minute place to stay...thought it would be too noisy being near the highway but it really wasn't! The workers we encountered were friendly, the breakfast was nice and there was always coffee and water available. The room we had was a nice size - no funny smells - and the shower was great :) Definitely recommend!

    4
    « A repeat visit »

    This was our second stay here and found it to be once again a pleasant and comfortable spot. The motel is right by highway 5 and, while the noise is loud outside, the rooms are really quiet. Both times our room was in the back, away from the highway and even with the window open there was no sound. They are clearly keeping up with best westerns standards. Very clean, everything in working order, crisp sheets on very comfortable beds.

    5
    « Best Western VAlencia Inn is the BEST »

    I found this hotel to be very amenable to my school group, easy to find and easy to make reservations and payment arrangements with. The staff work hard to help facilitate my supervision of students and help to make the stay as easy and comfortable as possible.

    5
    « A Good Hotel! »

    My wife and I stayed here during our trip to Magic Mountain, and what a great little hotel! Close to the action, and great shopping centers are nearby. They had a well-maintained pool area that suited our needs just fine. A lady was complaining that they had no towels, but we had ours from our room, and the laundry service restocked them in plenty of time. I don't really see the complaints justified about this location, unless people are just high maintenance. The staff was very friendly, and the fresh items on the breakfast bar tasted good. A decent Denny's breakfast place is right across the parking lot (so, options!). We had no front desk delay checking in or out, even though they stayed quite busy, and that speaks to their efficiency and training. This place reminded me of a classic 80's motel that has been shown the proper care, and that attitude resonated from the staff to their customers! We'll be back again!

    5
    « Best hotel near Magic Mountain »

    (Nancy was very helpful and nice. The lady who checked me into my room was the best of them all but I really cannot remember her name. Best hotel in area. Very close to Magic Mountain park. The staff was amazing and they are really helpful and respectful. I felt really safe because there was more than 2 security guards walking around the parking and rooms all night long. Breakfast was delicious and they had variety of everything. I will definitely stay at This hotel again.)

    4
    « 3 Diamond Experience!!! »

    First of all, I normally don't rate hotels because it's truly unfair system. I understand people rely or seek advice of others. This hotel is tucked behind a hill on the east side of the freeway less than a mile from Magic Mountain. The staff was amazing! Everyone on the property greeted our family. It showed that they emphasize on customer service relations. The hotel was old, however had that comfy cabin feeling and didn't lose that hospitality image. The room is a bit old as I looked at the picture on the wall that told a brief history of Magic Mtn. This hotel needs a little make over. It's a true hidden gem next to Denny's restaurant which kids eat free on Tuesdays Btwn 4-10pm with a paid adult entree. Actually, there are numerous shops and restaurants near the hotel. The night was a little noisy because of the freeway but we slept great. Again we were greeted to a warm smiling customer service reps at the lobby. Breakfast had an oatmeal bar which I found intriguing. It had a decent warm breakfast which I wasn't expecting. As I looked on the wall I noticed 2 Diamond AAA rating. I was a bit taken back because I thought it was at least a 3 rating especially the service. This hidden gem can make 3 or 4 easily if it invested in it a little. Led lighting and new carpet can go a long way. All the pieces are there. This hidden gem can be much much more. Thank You BW!

    4
    « A nice hotel »

    The hotel was nice and very convenient. We also appreciated the shuttle to the amusement park. There were also many places to eat nearby. We would most likely stay here on any future trips to Magic Mountain.

    2
    « Over priced for what you get »

    rugs were dirty turn your feet black ! breakfast was terrible ! hot tub was broke ! no pool towels ! fridge didn't work was not worth 170.00 a night ! the only good thing about the place I guess is if your going to magic mountain its only about a mile ! we will never stay at this hotel again ! we were only a trip with our 10 year old granddaughter and she wouldn't even eat the breakfast served !

  • 5
    « Best stay at a hotel I have had. »

    The staff at the front desk was super friendly and very helpful. They were very interactive with us about asking what our plans were for our stay. They gave clear instructions on where our room was located and also on how to use the wireless as well as any other amenities the hotel offered. The room was spotless and even better than I imagined. The beds were really comfortable. The breakfast served in the morning was great, there was lots of variety. Overall I was completely impressed with our stay here. Very happy I chose to spend a little extra money to be comfortable and have great service.

    4
    « good experience »

    the hotel is next to Deny Restaurant and close by to freeway . Friendly staffs. clean room. The price is higher than other places we stay. Near magic mountain six flag, and other shopping. will recommend to friends and hope we can get a better price next time.

    4
    « Best Western Valencia »

    The staff were extremely friendly and helpful. The free breakfast was great with lots of options, including waffles, pastries, bagels, oatmeal, cereals, cheese omelets, sausage patties, variety of juices, etc. Rooms are large and clean and comfortable. Although I was there on business, the hotel is very close to Six Flags Magic Mountain in Valencia. Within walking distance are a variety of places to eat, and a Starbucks.

    3
    « Hotel was basically okay, but noisy. »

    Overall, this Best Western was on a par with others at which I have stayed. I travel on business about once every other month for several days and try to select Best Western because I am comfortable with their consistency. The only negative comment I have about this particular location is that it is right next to the freeway (I-5) and my room was quite a bit noisier than I had expected. Otherwise, the room and staff were very good.

    3
    « Hotel Personnel »

    The hotel staff are "wonderful" from management, to the front desk to maintenance to housekeeping. I can't say enough about "ALL" of them. I'm writing to address at this time two areas, maintenance (Victor) and housekeeping (specifically Gicela). Gicela has done a consistently wonderful job of seeing to our needs. She is always so happy, fast and complete in doing her job. The staff used on her days off are always cordial and respond very effectively. Victor as busy as he is, is always quick and helpful in resolving any issue.

    3
    « A place to sleep »

    This hotel needs its rooms updated and cleaned up. The carpet was stained . The beds were very hard and uncomfortable. The refrigerator was not very cold and there was no thermostat adjustment. Likely to pick a different hotel next trip.

    2
    « Poor Value »

    For the price paid, this motel was disappointing. I was expecting the ritz, but for the same price I could have received functional internet, a comfortable bed, and clean sheets. Positives I could mention are convenient location (right next to the freeway) and the staff was nice.

    1
    « Sleepless in Valencia »

    Rooms very noisy, no insulation between the rooms! People in room next door kept me awake from 3:00 am to 5:30 am. Yelling and talking over their Television. Would not stay here ever again in the future.

    1
    « the worst haunted hotel »

    The hotel was poorly lit, dirty smelly linen,room is smelling like old dirty house.too noisy cant sleep need a lot of cleaning .the area of the hotel is scary and too noisy .dont use this hotel because its poorly maintained and the its too expensive.

    3
    « Stayed here many times, and again this month (Feb 2016) »

    Easy to find, parking can be a challenge if you are in a long/large rig though there's overflow parking nearby. Rooms are standard BW fare with the usual features and benefits. Breakfast is also standard BW offering. Staff is very pleasant. There's quite a few places nearby for food. I've stayed here 4x in the past 12 mos; passing through. Last Nov their sprinkler system shot water all over my vehicle and left behind the worst hard water spots I have ever experienced; which had to be removed from the paint and glass by a professional detailer. After informing the hotel, the said how sorry they were. I make a point to never park near the landscaping here. This stay-over was really no different than all the last accept for the rate. My rates here recently have been: 3/2015= $94, 11/2015= $103 , 1/2016= $121, then the other day at $162.00...... I had called them direct, just a few hours in advance to make the reservation. Jennifer was cheerful and pleasant and set me up with no problems. However, I didn't ask "how much". Big mistake. Thing is, I've stayed at this BW often enough that I have come to expect a certain rate range. This last room rate was, on average, $56 bucks more than expected. I called them about it yesterday and the explanation I got was, "our rates are subject to change daily". Which was repeated when I asked, is there anything you can do? So, my choice of which hotel to use when passing thru Valencia is now ALSO subject to chance daily. Even though I am a "best-western-blue-blood", I guess I'll try out the HIE right next door. Still within walking distance of the Shrimp Haus Restaurant around the corner too!

  • 5
    « Awesome! »

    Hotel staff was knowledgeable and very helpful, rooms were clean, pool was awesome especially after walking around all day! We came to enjoy Six Flags, this hotel was super close which made it easy to go back and forth. Breakfast was yummy and it was especially nice because they had lots of options.

    4
    « Nice Old-Style Lodging »

    This is an older Best Western with a "lodgy" feel. The location is just off Highway 5 so it is convenient, but you can definitely hear the traffic (didn't keep us from sleeping soundly). They have a large pool and hot tub which is nice. They also go out of their way to provide the little extras at breakfast. The staff was easy going, friendly and efficient. A bit pricey, but not out of range for the area.

    1
    « STAY AWAY »

    Front desk clerk was rude, and unhelpful. Quoted amount charged to credit card was 50% more than confirmed email reservation and was charged as hold to credit card. This was resolved at checkout, but not without hassles. One bed was wet and smelled of urine. The room was not clean. Room had no dressers to store clothes. Jennifer the Asst. Manager was helpful, but too many issues. WE HAVE ALWAYS STAYED AT BEST WESTERNS WITHOUT CONSIDERATION FOR OTHERS. THIS EXPERIENCED HAS CHANGED THAT!!!!! BELOW THE STANDARD EXPECTED FROM BW OR A DIVE MOTEL!

    4
    « Clean & comfy but loud freeway »

    The room was clean and comfortable and plenty of space. The hotel had a 70's vibe but has been updated. We liked the room decor and bed. The hotel is a stones throw from the I-5 fwy and you can hear the traffic and see it from the door. Our door had an obvious gap between the frame and the door which if fixed would cut down the noise considerably.

    4
    « noisy but pleasant »

    This property is older, very noisy (next to a busy freeway) and operated by a wonderful staff. Given it's proximity to a very popular theme park, it is expensive, but more affordable than expected. It was hard to find - you actually have to go through the Denny's driveway to get back to the hotel. I like many almost walked into the Holiday Inn next door thinking it was my BW property. Once there, the staff were nearly perfect, professional and attentive.

    3
    « Too close to the highway »

    Not the cleanest hotel ever. Very poor reception area. Big rooms as per USA standards. Nice swimming pool opened at night. For some aspects it looks like a cheap motel. A bit noisy because is at the highway.

    5
    « BEST CUSTOMER SERVICE ! »

    Marilu the hotel receptionist is the best! she went out and beyond in order to make us comfortable after we had a bad experience at a previous hotel (not best western). Marilu answered all our question that we had for her. I cannot stress out how very helpful she was! we felt very welcomed, best experience ever, BEST WESTERN is now my go to hotel.

    3
    « Not up to par »

    Granted we got in late and just needed a place to sleep. But if we'd known what we were getting for our one hundred and twelve dollars we would have kept driving. Room was dark and dingy. There was a sign in bathroom saying how well cleaned it was while it was not clean. Grout needed a good scrubbing, you could see drops of dried soup on the counter and there was a sticker off one of the previous occupants clothing on the wall. Too tired to go to the hassle to complain at front desk as we'd been up driving for hours. Breakfast buffet was out of eggs and syrup but when we mentioned this to them they replied there was sugar free syrup.

    4
    « family friendly »

    Easy access to Magic Mountain, the freeway, shopping center and it a pet friendly hotel. Loved that the kids where able to go have breakfast I got ready. Plenty of grass areas for the kids to play. BBQ area on property.

    3
    « An overnight business trip »

    the Best Western was excellent for coming in late and leaving early for the price and serving what is needed for such a fast over night stay. It is a working man's hotel serving the direct needs with no fancy luxury that was more than adequate at the price.

  • 4
    « Will recommend »

    This is an older facility and there are little things in the rooms that need to be handled carefully, such a towel bars and electrical outlets. That said, the location just north of Los Angeles on i-5 makes it very convenient. The layout of the buildings make for a quiet rest. The breakfast room was large enough and offered a good selection of carbohydrate options. Cold boiled eggs are also available. A designated employee keeps the room clean. We will probably stay here again.

    5
    « It's Family Tradition! »

    We have been staying at the Best Western/Valencia for over a decade. Yes, it needs a bit of touch up here and there - but it is the best value overall in the area! We have stayed in the town of Castaic to be a little closer to family, but the motels there are just that...motels. Run-down and dirty and not comfortable. So for us when we visit our family over the holidays or for summer we chose the Valencia Inn for the comfort, the value, and the wonderful people who work there. Over the years the employees have changed, but the wonderful attitude of all who represent this place has not. We need a downstairs room to avoid stairs and they always accommodate us. And every time we stay we are welcomed. This time we were welcomed by two very professional, yet very friendly young ladies at the desk - Michelle and Nancy! We thank them for their attention. Thank you everyone!

    2
    « wouldn't stay here again »

    I do understand that this is a 2 diamond hotel and was the cheapest in the area but I felt very dirty staying here - not so bad in the sleeping area but the bathroom was dirty and had bugs crawling in it. I would not stay here again, I would pay a little more and stay down the street.

    3
    « Comfortable but in need of updating »

    We checked in and the gal at the counter gave us a room at the back of the hotel as far away from the freeway and noise as we could get. We walked to our room, but noticed a case of empty Modelo beer bottles just outside the room door. On opening the door, we detected a faint odor of cigarettes, but on inspection, the room was very clean and the odor not bad so we stayed. The noise level was non-existent from other rooms and from the freeway, which was a relief as this hotel is popular with families visiting 6 flags amusement park. The wifi was very good and the breakfast the next day was good also. The breakfast staff was very quick to clean tables and get anything we asked for. Our only complaint was that the room was exceedingly dark, as there were only 3 lights and a very dim light in the bathroom. On check out the next day we were surprised to see the case of empty bottles still in the breezeway next to our room. Not sure if we would stay again or try the HI express right next door the next time.

    4
    « Close to freeway »

    I liked this hotel. I shoved out an extra $30 for the night and actually felt safe at a hotel in Southern California for the first time, which as a female traveling by myself, it was nice to actually sleep through the night. The bed was super comfy. It wasn't overly plush, and it wasn't firm as bricks, but it felt nice. The shower head pumped out water at a good pace but it was ungodly loud. The freeway was literally right next to the hotel. I had a hard time hearing my mom on the phone as I walked my dog. It could be heard in the room, but the Windows do not face the freeway so that helps a lot with the noise. Everything seemed pretty clean! I'd be willing to stay here again.

    3
    « OK for passing through »

    This hotel looks OK from the outside and has a nice lobby and little breakfast area. However, the rooms feel very dated. They are very dark, none of my plugs would stay in their outlets, and the heat/cool unit is very loud. However, the staff was very nice. If you are just passing through or planning to spend all your time over at Magic Mountain, it's serviceable.

    4
    « New Years stay »

    The room was fresh & clean, had old photos of Magic mountain rides in lobby and in the room. The staff were friendly. The hotel was in town and close to new years even, also had a few good restaurants near by. The room was a good size, could have been a bit brighter, but was fine for the night. Did not try the free breakfast, as the coffee shop down the street was what we opted for. Its an older building and the walls are not sound proof, a conversation with the couple next door could have been done without opening the door.

    3
    « Only choose for a 1 night, quick stay. »

    My family of 4 stayed for 1 night for our 1 day trip to Six Flags. It was our first time staying at this motel, we usually stay elsewhere but many of the hotels were booked because of New Years Eve. I figured I'd give this one a try since it mentioned it was recently remodeled. First the location. This motel is very close to Six Flags, which is a positive. However, it is directly on I5. In fact, the doors to your rooms are only separated by 2 lanes of parking spaces--the freeway is right there...absolutely no sound barrier. That is why I gave the location only 2 stars. If you are a light sleeper I could not recommend this location. Because of the layout of the room, our windows were on the back, away from the freeway, so that helped a bit. You can still hear the freeway inside the room. Luckily, we kept the fan to the A/C unit on all night which dampened the sound. The motel states online that the rooms were recently remodeled. They did update the decor, with new paint and bedding. The room was clean, spacious, the beds were comfortable and the carpet looked fine. The A/C unit worked great. However, they failed to scrape the 60s/70s 'popcorn' off the ceiling. That completely dates the room and should have been the first thing to go. The bathroom was separated with the sink/vanity and closet in one area (with carpet in front of the sink--yuck) and the toilet & bath/shower in another. The metal grab bar in the tub was rusting with the rust stain dripping down the shower wall. What was odd is that the motel only supplied ONE hand towel by the vanity and no washcloths. There were 4 bath towels. With 4 people in a room one hand towel is not sufficient! The breakfast was good, with hard boiled eggs, danishes, bagels, waffles, etc. We didn't spend a lot of time in this room other than to sleep after we got back from the park. If we had spent more time the negatives would have bothered me more. I would not choose this property again for more than a one-night stay. The price is too high for the room and its inferior freeway location.

    5
    « Large room, comfy bed, great location! »

    Stopped in for a night while traveling. Was very pleased with the really large king room, comfy bed and really nice staff. The location was really convenient bring right off the freeway with a Denny's right next door.

    3
    « pool area »

    nice double queen size room..nice pool jacuzzi area... hot tub clean.. good late night swim. Great location for going to six flags.. brakfat was yummy after 3 cups of cofee we weer definity ready for some rides....

  • 3
    « Magic Mountain »

    Close to the park, a little dated but clean and if in the back unit, it is relatively quiet.. Breakfast was good with selections from fresh fruit, waffels, cereal, and breads. Don' know why the review requires a minimum of 200 characters when I don't have any more to say.

    3
    « Noise Warning! »

    Very very loud - our door didn't really shut properly and it meant we could hear the highway the whole night. Luckily we were super tired so slept anyway. Was probably the loudest place we have ever stayed in. Room was clean and tidy, and staff were nice :)

    3
    « Very noisy »

    It was very noisy from the freeway traffic - the breakfast was good and fast. the location was convenient for Magic Mountain, the staff was courteous and helpful upon check in. The website says check in is at 4 but the lobby says 3

    2
    « HORRIBLE LOCATION »

    The noise is HORRENDOUS, right by freeway. Right across street from Six Flags, huge place and coffee is quite a distance from room if you stay at far end. Continental breakfast. Beds are very hard! Staff was excellent however! Be aware you cant get on freeway by room it is a jaunt to get to freeway.

    3
    « Stop over »

    This hotel is convenient from the I 5 freeway, a bit noisy from the traffic though. They are a pet friendly hotel which was very good. The staff are all friendly. The hotel itself could use some upgrading.

    3
    « Noisy Freeway Location »

    Stayed during a week night and everything was fine except the freeway noise (Interstate 5). Stayed in #139 which faces, and is open to the freeway so the noise is audible inside the unit. With the TV on, you can barely hear the traffic noise but it is always there. So, I would suggest asking for a room farther away from the freeway if you elect to stay there. It is a pet friendly hotel so I'm not sure how many options you have regarding unit location. Staff was friendly and the dining room (breakfast) was fairly nice. Breakfast quality and selection is just OK. There is a Denny's right next to the hotel if you want to walk just a few steps to eat. The hotel is located near some excellent restaurants and a nice shopping mall (1-2 miles). I recommend BJ's on McBean off Magic Mountain Parkway. But there are many others nearby.

    4
    « Passing thru to Long Beach »

    I have never stopped in Santa Clarita before and this was an interesting experience. The hotel reminded me of family vacations where we had to get 2 adjoining rooms. I recognized the adjoining room door. I had not seen that in decades. he high ceiling made it seem really roomy. Good Job all and all. Thank you.

    3
    « The Noise »

    Will not stay again as they place pet friendly rooms along freeway section that has no sound wall barrier. Then give earplugs within the room with a complimentary note. A five cent earplug, and you drop $170 a night to listen to a roaring freeway.

    5
    « Excellent Stay »

    Convenient location and excellent staff and service. The hotel is very close to six flags magic mountain and to several restaurants. The staff are very friendly and professional. The breakfast is fresh and includes variety of options. I will always stay at this hotel when I visit this area of California.

    3
    « Great Location, great people »

    This BW is a great Value! The people were wonderful and very helpful, the breakfast was a nice offering. The room was huge and the beds were comfy. I would not suggest this location for business travelers- the noise from the I5 was constant and the WifI was spotty.

  • 5
    « great place to stay »

    clean, great staff, always a good stay, I have stayed here many times over the past 3 years. It is consistently a clean comfortable nights rest. I love the hot tub and close proximity to many types of restaurants.

    4
    « Great room, unhealthy breakfast. »

    NICE CLEAN ROOM; AMAZING STAFF; VERY PET FRIENDLY. The breakfast foods were unhealthy, and not enough vegan options. Too much sugar and animal fat, not enough vegetables. I choose to be compassionate in my eating, as do my family members, and we were only able to eat the fruit options. White bread? Time to move up to whole wheat, please. The breakfast room is too small, also.

    4
    « review of Valencia Inn »

    After a long day travelling the country it is important to have a friendly welcome and a quiet clean room the size was a bonus and the bed comfortable. i have to travel the around the world on business so you still get your surprises the good and bad. I have stayed at a Best Western before in the south of France and had a good experience.Price is a major factor as companies budgets are being trimmed.

    2
    « UNCOMFORTABLE STAY »

    Shower did not work, so I wasn't able to get clean for the day ahead. Since this is one of the most important items I expect to find in a hotel, it was an extremely uncomfortable day for me - not having been able to shower. I recommend that the hotel make sure ALL aspects of the room are working before booking guests in to a particular room.

    5
    « Excellent »

    Older hotel a classic, very nice quiet clean rooms. Great access to Los Angeles and the price is very reasonable. No frills hotel, good breakfast, great staff, no complaints. It is right off the highway so when outside a little noisy but the rooms are nice and quiet.

    5
    « very nice »

    a recommendable hotel I stayed two days were all very friendly maid Rosa left the room very clean very rich kids happy on this front wing breakfast Magic Mountain. a little noise compared with 5 porq this door but do not hear sow

    5
    « Single Lady & my little dog! »

    Employees were all very friendly. Hotel improvement: This BW is right beside I-5. Very loud. I know there is not much that can be done about the noise of the highway. If I stay there on my way back to AK I will ask for a room on the back side of the property. I stayed at 3 different BW hotels on this trip. The staff at this one was far more friendly & helpful.

    3
    « So-So hotel »

    This hotel lacks a decent breakfast. No, it didn't have bedbugs, but it was OK, nothing to write home about. The reason I stayed here is that I had a free night voucher. Otherwise the place is overpriced for what it is.

    5
    « Great pit stop »

    Just stopped for a driving break as I have stayed here before. Great service at check in and out. Nancy greeted me with all smiles and a speedy check in and the same respect from a cheery Jessica on departure. I arrived at my destination in Baja Mexico to discover I had misplaced my back pack and called the hotel to check if I had left it in my room and those who looked for me were great in calling me back until I found my pack in my truck after all! Thanks gang I will be back

    4
    « Affordable and Friendly »

    I often stay at the Best Western in Valencia on business trips. The staff is always friendly and accommodating. The rooms are modest and could use a little update, but they are always clean and the beds are comfortable. Oh, the WiFi actually works too!

  • 2
    « Wet feet said something was wrong »

    The hotel is old, dark and musty, felt a little creepy. But when we got ready for bed and took off our shoes, we found the problem when we stepped out o bed. The whole carpet was wet! Apparently they had shampooed the carpet earlier in the day but had not allowed for time to dry. And they had left dirty towels from previous guests on the shelf above the closet.

    5
    « Great place to stay »

    Awesome customer service Craig. Plenty of parking for my work truck, rooms are very clean and facilitate is clean! Hotel is just off the 5fwy easy to be found . Magic mountain less than 5 minutes away and soak city! The best of the hotel is the breakfast mmmm !

    2
    « Valencia Best Western Stay »

    The hotel was right next to the freeway so we had highway noises all night, and the hotel it-self was very dated. Though the management team does try to keep everything clean, the wear/tear on the facility is just too much. The lighting throughout the entire property inside and out is too weak, which made two women travelers very nervous walking up stairwells in the dark and the rooms pretty spooky.

    5
    « Great hotel for price, convenience, & pet friendly. »

    This was our second stay at Best Western Valencia (CA) this year. It has a beautiful pool, larger than many, is private and surrounded with lovely grass and trees. Towels provided poolside. All the hotel staff was unusually friendly, especially the breakfast servers. Breakfast is pretty typical (waffles, fruit, bagels, small pastries and cereal) but the coffee and choice of creams was good. Rooms are spacious with both microwave and frig. Free internet. Our room was very clean and and seemed freshly remodeled. The shower head was great, surprising us a little considering the water shortage, but very enjoyable. Slept like babies on the comfortable bed. We travel with our small dog, and they have very clean/larger-than-usual places to walk your dog. Unlike other hotels, rooms have no hint of animals, obviously the result of thorough cleaning. Location is close to the highway with easy access and just a couple of minutes from Magic Mountain. Main roads are also close, fast and go straight into main shopping and residential areas. We have family that just moved to Valencia and we have no desire to try any other hotels.

    3
    « Nice Hotel »

    The staff was very friendly and helpful, and the breakfast included several different varieties of foods. The rooms were clean, nicely furnished and roomy. However, the hotel is old and needs a good face lift.

    4
    « Great Expierence »

    At the time of check in Nancy make me feel very special and welcome. Since I am a BW Platinum member she went out of her way to see we had a room away from the freeway noise. The room was clean and comfortable. The breakfast bar had several choices. It is easy off and on the freeway. We needed something from housekeeping and they brought it within about 5 minutes of my phone call. Best service I've ever had. We were just there for the night so didn't sight see or go to Magic Mountain.

    4
    « Excellent location if visiting Magic Mountain »

    Check in was somewhat friendly, the rooms were clean, and I enjoyed the vaulted ceilings in the room. This is a perfect location and great value if you are visiting Six Flags Magic Mountain. The only complaint was that breakfast was sub par, so we ate at the Denny's within walking distance of the hotel. The room was clean, and beds were comfortable. The pool and hot tub was very nice and areas were kept clean. As a travel agent, I would recommend this property.

    1
    « Bad Manager »

    When two people over the phone 24 hours in advance from my stay tell me that my room will be ready around 9:00 for check in and it's not ready until 11:30 it's ok....no big deal. By the way Joey at the front desk said with a snicker "we never have rooms ready at 9:00" and looked at me like I was joking. When I find out that you have a courtesy shuttle going to Six Flags Theme Park when I book, and then are told that it's only for the Summer (which was not told to me prior) we have a problem. When I ask the Hotel Manager for a $40.00 discount because that's what it will now cost me to park at said theme park, and she refuses, stating "the shuttle is run by the city it has nothing to do with us", and "you booked it through our call center so they don't know when the shuttle service ends for the year" we have a person who does not belong in that position. By the way your rooms were booking for $100.00 yesterday and today, she could have easily gave it to me for $110.00 but again she refused. I did not stay with you this time but otherwise have had no problems any other time with Best Western until now.

    5
    « GREAT AS ALWAYS »

    Stayed here many times in past few years when we were visiting 6 Flags and glad we found it and you will be too. Clean rooms, great staff, great service and an amazing breakfast. Make your own waffles.Many other breakfast item, including 4 kinds of fruit juices, coffee, tea, cereal, bagals, yogert, muffins and more! Can't beat that.Totally worth the price and 5 minutes from 6 Flags

    4
    « Great location if visiting Magic Mountain »

    Just spent one night here after spending a long day at Six Flags Magic Mountain. The location was just down the hill from the park. The check in process was pleasant. The room was large (on 2nd floor so had a high ceiling) and clean. The bathroom was basic but clean and functional. The shower was high enough and had plenty of water pressure. The breakfast was the typical cereal, fruit, waffles, yogurt, toast, bagels, juices, milk, coffee and tea. There were multiple workers there keeping the items replenished and the tables cleaned. Any employee that I dealt with was very pleasant and helpful. The only negative thing I can think of is that it is close to the freeway therefore, a little noisy. I didn't notice it much unless the door was opened. Overall, I definitely would be a repeat customer if we needed a motel in that area.

  • 5
    « 2:05 »

    We enjoyed our stay. I had a high school reunion on Saturday and the location of the motel was close by. Also, we went and saw our property in the Oak Hills area of Hesperia. After talking to a realtor there, we are happy to see that that area is growing. Motels and hotels along with a golf course are in the works. The Best Western in Sana Clarita was a great location for our visit.

    4
    « great hotel »

    The hotel staff were super friendly, checking in and out was easy. Rooms was clean and bed was comfortable. Great breakfast and nice pool area. Location was great, right across the street from Six Flags and right off Hwy 5. What more could you want in a hotel for a night or two?

    4
    « California »

    Had a great time visiting California. Ocean front was beautiful. Traffic was horrible. Spent time with family. Hotel services at the Best Western was very good. Staff was friendly and helpful. Breakfast area was neat and clean. Would recommend they serve eggs and a side of breakfast meat. Wish we could have stayed longer. Would stay here again and would recommend to family and friends.

    5
    « Great Hotel »

    Best Western has never failed to meet my requirements in a hotel. The breakfast was great--nice variety of items to choose from. The staff has always been friendly and welcoming. Thank you and kudos to the Best Western Staff.

 

Getting to the hotel ...

All directions
·From: Interstate 5. Go to Magic Mountain® Parkway East, turn right onto Tourney Road, then right onto Wayne Mills Place. The BEST WESTERN Valencia Inn is on the left.