BEST WESTERN Hotel Toulouse Centre Les Capitouls,  Toulouse 

3.5/5  - based on 97 guest reviews.
29 Allees Jean Jaures, 31000, Toulouse, France - See map
+33 5 3441 3121 +33 5 6163 1517

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
based on 99 traveler reviews
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The Best Western® Toulouse Centre Les Capitouls has received the European Eco-label certification. The label distinguishes services and products that meet high standards of both performance and environmental quality. Located in the heart of "La Villa Rose," close to the "Capitole," the Best Western® Toulouse Centre Les Capitouls is a charming hotel, which elegantly combines the charm of its Toulouse-brick vaults with all the ultra-modern facilities of an International hotel. All our rooms are equipped with a new individual air-conditioning system since 2009. The Best Western® Toulouse Centre Les Capitouls is the perfect hotel for business and tourism in the heart of downtown with a typical Toulouse atmosphere. We have a 24-hour front desk. Our rooms consist of queen size beds, cable television, coffee maker on request, mini-bar, 24-hour room service and wake-up calls. Enjoy your stay!

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Room 1

Guest reviews


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based on 99 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
24
Verygood
 
35
Medium
 
22
Poor
 
9
Horrible
 
9
Business Business 35
Couples Couples 34
Family Family 9
Friends getaway Friends getaway 7
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Toulouse Centre Les Capitouls,Toulouse
  • 4
    « Good place to stay in Toulose »

    Nice and clean room (TV channels in French most of, wi fi, fridge,kettle with tea and coffee ; white towels, daily changed...), people friendly and helpful, breakfast good, hotel 15 min walk from town centre, shuttle bus station just in from of hotel; cross the street a cheap pub to eat, if you are not too" fancy "...."flunch" is the name of ....train station is 10 _15 min away...

    5
    « Super hotel in a central location »

    Walked in to a very impressive reception area staffed by friendly & helpful staff who all spoke good English. Our room faced inwards, so whilst we didn't have a view, it was very quiet with comfortable beds, nice bathroom including a good shower over the bath. Air conditioning worked well which was a relief as it was around 35 degrees outside. Good selection at breakfast. Hotel is very centrally located - taxi ride from the airport cost €30 and took about 20 minutes with the hotel about a 10 minute walk to the central square (Place du Capitole). Nothing we could fault with this hotel - highly recommended.

    4
    « Good location. »

    Nicely located with just a short walk to old town. The rooms are a bit outdated and in need of an upgrade. However, every effort is made to provide for all your needs. Our room was in the front on the busy avenue, recommend you request a room in the back which should be quieter. An adequate buffet is available, there's a computer and printer in the lobby area and Wi Fi available for guests. We were greeted by Sabrine, very friendly and professional. She provided excellent customer service and was very helpful. The hotel can be difficult to locate for first time visitors and there is no parking provided but easy access to public parking.

    3
    « Ok Bolt Hole »

    In Toulouse for the football so just needed a central hotel for convenience . Very dated , shabby room . Ok to crash out after a long day traveling and going to the match . Not a place for a romantic holiday etc .

    1
    « Avoid!!!! »

    One of the worst hotels I've ever stayed at. The bar closed at 11:40pm and they stop room service at 10pm. The front of house are very unfriendly. Breakfast is €14 per person. Cereal, some dry pastries, powdered scrambled egg and cold meats and fruit. That's it. Coffee from a click machine Very expensive. Never a 4*. It's a 2* budget at 4* prices. And the room cleaning service was poor. They didn't provide clean towels. Never again!

    4
    « Adequate hotel »

    This hotel is nicely located in Toulouse on the main boulevard. However, the windows do not provide much protection from street noise and the air conditioning system is very weak. Avoid rooms 103 or 203; they are very small with no drawers for organizing clothes out of a suitcase. The lobby breakfast was fine, and I appreciated the coffee machine and basket of treats in the lobby - available 24 hours per day.

    3
    « Comfortable nights sleep »

    Spent two nights recovering from a long flight from the US. Older hotel showing its age. Although we had a deluxe non smoking room it is evident there have in the past been years of smoking, new carpeting and paint would not only help the appearance but help remove the smell. That being said, it was clean, the bed comfortable and the room large for a European hotel. Arrival from and departure to the airport via the Navette bus was easy, even with a month worth of luggage. Would stay again.

    4
    « Nice hotel »

    The location is central but next time I will choose a hotel close to the "capitol" . The room was nice, even if a little bit old. Breakfast was good , and the staff very nice and competent. The public underground parking was quite expensive, in the 20 euros from the Sunday afternoon until the Monday morning.

    4
    « Convenient location »

    The hotel is very well located, close to the center, metro and train station. Very good breakfast. Friendly staff and nice atmosphere. Rooms are old fashioned with less comfort than one can expect. Some rooms are very dark since they are located from the inner courtyard.

    3
    « It needs some update! »

    I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

  • 4
    « Great location »

    Located in a central spot on a main road, the hotel is a great place to base oneself in Toulouse. The rooms are nicely furnished and the bathroom is fantastic. Marble everywhere, a bathtub and L'occitane products complete the experience. It was a little stuffy at night so we just opened the windows, although we soon realized that they must be double glazed as they really blocked out the noise from the street (which is a really busy street). Lovely pastries and coffee available at reception area in the afternoon. Enjoyable stay.

    4
    « Basic hotel a few blocks from the action »

    Comfortable beds. Quiet, especially using earplugs when sleeping. A little cramped for two twin beds. Very helpful staff. Just a couple blocks from a nice area with lots of restaurants & a lot of buzz during the day.

    5
    « Immaculate, welcoming, convenient and friendly in Toulouse »

    This was my fifth stay at the Best Western Les Capitouls and my second review. I have always liked this hotel and now it has its fourth star under the French rating system. It is very well located near the City Center close to the Jean Jaurès Metro station at the intersection of Allées Jean Jaurès and Blvd. Strasbourg near many restaurants, cafes and bars. An airport shuttle bus stop is just outside the hotel entrance. The rooms are quiet, comfortable and well appointed. The in-room internet connection is good. The staff is very helpful and friendly. The breakfast, not included in the room rate, is very good: with scrambled eggs, Canadian bacon, pancakes, crepes, and all the other cold items usually found in hotel buffet breakfasts. I cannot speak more highly of this fine establishment. I would recommend it to both family and friends fortunate enough to visit the beautiful city of Toulouse.

    3
    « 4 if you're French, 3 otherwise »

    Definitely a French hotel - not much of an international flavour. On the good side - location is excellent for central Toulouse - 2 mins walk to Place Wilson and right next to Jean Jaures Metro and Airport Navette. Staff friendly, room itself clean and comfortable, including quiet but effective aircon. Friendly staff. Drawbacks - breakfast was dreadful - how can the French exist on small cakes for breakfast? The only concession to foreigners was a terrible attempt to cook bacon - rock hard, they needn't have bothered. No English telly (note to hotel - American news channels do NOT constitute English TV). And while the room did have a kettle (not always guaranteed in France by any means), I was allowed 1 teabag (Earl Gray - yuck) for the entire stay - they never replenished it. As per the title, French people probably wouldn't be bothered by the drawbacks. English people probably will.

    5
    « A good place to stay in toulouse »

    Stayed for one night on 26 August 2015 at the start of our week in France. Reception were very helpful, considerate and polite. Our room was quiet, clean, cool and everything you expect in a best western. Breakfast was good, lots of sensible food and very good coffee. Hotel just steps away from a safe public car park and just about two minutes walking from the centre of Toulouse. Stay here it's excellent value

    5
    « Great service »

    Staff is extremely friendly even though I have no specific status with this hotel chain. Rooms are peaceful and quiet. Had a small issue with pressing service. The hotel staff went above and beyond to make it up for me. Excellent experience.

    3
    « Not so great »

    As others have said, the location is fabulous. You can walk to just about all of the main attractions and there are hundreds of restaurants nearby. But . . . the place is just plain tired. Air conditioning is iffy; the single elevator went out for several hours (it was 50 steps up to our room after a long day of walking and sightseeing.); the breakfast makes you feel as if you are in a Best Western Motel in the States. The place seems to be badly understaffed; some rooms aren't serviced until mid afternoon; there is one person to take care of the breakfast room; there is usually only one person on duty st the desk. Supposedly, they are going to renovate later this year. It needs it!

    2
    « Stay here only if you must »

    One good point - location. Less good - beds are hard as a rock (comfort is #1 to me), refrigerator is broken, floors warped, rugs dirty, baseboard missing, hole where smoke detector used to be, elevators broken twice in 1.5 days & they don't line up. My friend tripped and fell getting out. I cannot get out of here soon enough. Has really ruined Toulouse for us..

    4
    « great location »

    Very nice staff, great rooms (although a strange layout with little stairways), best location since close to stop for airport shuttle, train station, metro, shoppers and restaurants. Breakfast a bit pricey, but standard rate for better hotels. Staff let us store suitcases while we did bike tour of Canal du Midi

    2
    « "It's a battered old apartment building!" »

    I didn't really feel like i was staying in a hotel here. I think this has been converted from an old apartment building. The small room had a kitchen sink in it! The carpet was battered, as were the walls. The breakfast was a bit cheap. But the lady working reception (and the bar!) was lovely and the location is really good; right in the middle of Toulouse. Wifi was free but slow. I will be travelling to Toulouse often and i think I'll try somewhere else next time.

 

Getting to the hotel ...

All directions
·From: North. Take Highway A 62. Follow Montpellier to Exit 15 Toulouse-centre La Roseraie. Follow Toulouse-centre during several crosses, then right away over the bridge canal du midi, you arrive on majestic 'allees Jean Jaures'. The Best Western® Toulouse Centre Les Capitouls will be on the right side just before the Wilson round place - you can't miss it! ·From: South. Take Highway A 64. Follow Toulouse-centre peripherique exterieur, Exit 15. Toulouse-centre La Roseraie follow Toulouse-centre during several cross then right away over the bridge canal du midi you arrive on majestic allees Jean Jaures. The Best Western® Toulouse Centre Les Capitouls will be on the right side just before the...

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