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Best Western Plus Travel Hotel Toronto Airport
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We booked the sleep, park and fly option. This hotel has a major airport shuttle problem but otherwise a nice place to stay. If you are booking this hotel for the ‘complimentary airport shuttle', BEWARE that you may be paying for a taxi out of pocket!! When you arrive to check-in at the hotel, the shuttle times are ‘based on availability'. We needed a 3AM shuttle for an early international flight. The ‘best' offer we were given was a 1:40AM shuttle to the airport. That's ridiculous! We ended up paying $60 out of pocket for 2 taxis as there was 6 of us. I even called the hotel prior to booking to make sure the shuttle times met our needs. Never once did the customer service representative tell me that it was ‘ based on availability'. The shuttle is not a guarantee for departure! We waited 40 minutes for the shuttle when we arrived back from our vacation. We will choose another hotel in the area next time.
BITE restaurant is located at this hotel. Stopped in for dinner. Excellent food and friendly staff. Great menu with average prices. Dietary items on the menu, gluten free, etc... 2 minute walk from the Hampton Inn by Hilton. Will return...
I don't usually stay in hotels these days because often Airbnbs are quieter... this one is why. I needed something with an airport shuttle & breakfast though, after a long day of travel. 4 a.m. start with a layover and another 5 a.m. start so I really wanted a quiet place and looked forward to getting a whole night of sleep. Check-in staff asked if I had a preference 'where' in the hotel. I said a quiet part, like not near elevator or stairs. I ended up next to someone thumping loud music. Not the hotel staff's fault, but, maybe enforce quiet hours? Around midnight I called the desk and asked if I could change rooms. They claimed the hotel was full -- the entire hotel. (Based on traffic in the hall I was pretty sure it wasn't.) I don't know if they called the other guest and asked him to turn it down. I got into bed, jammed my heavy-duty silicone earplugs in and tried to sleep. No joy. Going on for 1 a.m., the bass thumping still going on, I checked the hotel website which still showed vacancies. A call from a cell phone rather than the room one, asking about vacancies, got "Yes, what sort of room would you like?" Oh. You DO have rooms? Caught out, they then complained that they didn't have cleaning staff and wouldn't be able to re-sell the room I was in. How many check-ins are they expecting after 1 a.m.? Is it rooms by the hour? Eventually, they very grudgingly allowed me to come get another card for a different room down the hall. This one was quiet. But by then it was after 1 a.m. so I got about 4 hours of sleep before another 13+ hours of travel. At the airport pickup (you have to call when you land) the shuttle came promptly. The driver watched me wrestle my heavy suitcase into the back of the van. Granted she wasn't any bigger than I am but maybe both of us could've heaved it? In the morning, it was NOT announced that the shuttle was there, or that it was leaving a few minutes early. People were coming and going; it was dark out so the van wasn't visible. Sitting in the waiting area right near the door/counter I nearly missed it, just overheard other guests' comments. Would have been helpful for counter staff or driver to call out a departure warning. There was not a peep. The rooms were OK and the place was clean; the breakfast was OK. Walking distance to a restaurant or two. The hotel itself is average-ly "OK" -- just not really good at customer service. I wouldn't likely book again.
My experience with this hotel was too-notch, starting with the shuttle. One call to the hotel and the shuttle was at the airport within 20 minutes. The driver was very courteous and friendly, and the trip to the hotel was very quick. Check in was simple, and both front desk agents (one of whom was also the shuttle driver) were very efficient. My return shuttle to the airport early the next morning (6am) was booked without a problem. The room was clean and comfortable, and shower pressure was good. If you're in need of snacks, there is a small convenience store just a couple minutes' walk away. Overall, as a solo female traveler, I felt very safe and would definitely stay here again!
Nice location, not too hectic outside. It was quiet and clean. Decent restaurants within walking distance on well lit sidewalks. There is a gas station right next door to the hotel. The parking lot was well lit, and seemed safe.
Great staff, they found my lost passport and forwarded it on to my next hotel. Everyone friendly and efficient. Solid breakfast (although nothing special). Room a bit small and furnishings might need a little refresh.
We have stayed here many times. - free shuttle to airport, and excellent breakfast included. Comfortable bed and good room. However this time a few defects. Namely, only 1 chair in room for 2 people, fridge smelt awful, only 1 bedside table between 2 beds and only 1 socket for cell phone on this table. TV was not set up properly to work. Room lighting ok. (Better than at the Alt hotel which is much more expensive!) Hot and cold in bathroom sink reversed. Quiet and effective bathroom fan. Very quiet room fan for heating cooling. Despite the defects we would stay here again.
Friendly and helpful staff. Easy and pleasant check-in. Room Was clean with all basic amenities, just as described. Overall I was very satisfied with my stay at The Best Western. I would highly recommend for the solo Traveller waiting out a layover, or spending the night prior to a flight.
This is a terrific hotel! We are Hilton Honors Diamond members and booked a multiple day stay at a nearby Hilton Garden Inn. Our stay at the HGI was not good and we checked out after one night. Decided to try this Best Western Plus - an excellent choice for us! The level of customer service and friendly staff were impressive. The room was very clean and we encountered no problems. Our dinner at the attached restaurant (Bite) was incredible. All in all, good experience.
Nice hotel with first class facilities with private restaurant and bar good beddings with nice attentive and caring staff highly recommended if you are travelling to toronto its just 5miinutes drive from pearson airport
This Best Western is as expected of most hotels in most regards. The complimentary breakfast was exceptional though with lots of options to choose from. The room was a bit stuffy otherwise it would have received a 5/5.
The staff were friendly and the room was very clean and comfortable. On site restaurant, Bite, had great food which was reasonably priced with very large portions. Just beware of shuttle service from Toronto Pearson Airport, there is more than one shuttle with the other shuttle going to another Best Western Plus close to the airport so just confirm which Best Western the shuttle is going to before boarding it.
We stayed for a night while visiting friends. Staff are all friendly, professional. The room was very clean, well stocked with coffee, cups, soaps, etc. Bathroom is showing signs of age - it is an older, but well maintained hotel. Breakfast is decent - hot and cold choices, (cereal, bagels, sausages, waffles), fresh brewed coffee was good. Requested a room at the back and it was very quiet
The room was clean, comfortable, quiet and a good price. The staff were robotic and not too friendly, but they got the job done. The breakfast was dry and flavourless but filled me up. There is a good Irish Pub about a 5 min walk that was good. It is close to the airport but I did not hear any planes flying over so that was good.
I often need a hotel near the airport in Toronto. This Best Western Plus is at the top of my list due to its high quality and price. I had an early shuttle to airport and I really appreciated the grab and go breakfast provided between 5:30-6:30 i will book this hotel again and I hi8ghly recommend it to others
First, we waited over an hour for the hotel shuttle. Called twice. Second, bugs in room; employee at front desk insisted they were ants and asked if we could remain in room. They were not ants and not in the bed. Said he had no other rooms but came up with another one. This one had hair one the floor and several in the bed. Gave us new linen and we had to change the bed ourselves. This is not the first review regarding hair in the bed.
One of the mattresses in room 115 (two queen bed room) stank of urine, to the point of being unusable. I informed the front desk staff, did not get so much as an apology. Would not recommend because of that. Everything else was average, OK.
Checkin and out very easy. Room was ready when we arrived. Room was clean and everything was in place. Staff was very friendly. Pros: Bites restaurant just down the hall. Quite. No water noise ( we were on the ground floor). Cons: breakfast was a little unorganized and frustrating. Food selection was limited. Maybe just because it was busy.
excellent for dropping by and just staying for the night. free shuttle to and from the airport. I would definitely be coming back if we travel in the future. there is a near convenience store to buy something in the middle of the night
The front desk staff were very pleasant, friendly and very helpful when we came in. Our rooms were clean and big enough for 2 adult people, bed was comfortably good and the pillows were just right!. Dining staff were also very pleasant and efficient. The food was just right on terms of amount so that nothing goes wasted. They also had healthy options. The person who cleans and fixes our room daily is also very pleasant and efficient! I am surely coming back next time! -Arlene C.
We live north of the city but we travel to Toronto to visit family, friends or to go to the airport. This has been our go to hotel for a few years now. The hotel and the staff are always accommodating. The rooms are clean and well appointed. The included morning breakfast is a good start to the day. I can't list everything that is available from cereal, muffins toast eggs etc.
Nightmare experience. I called for reservation of 3 and inform them that we are arriving 7pm. No shuttle showed up until 8:10pm called the front desk and waited another 30min. When we arrived It was noted 2people and said upgraded already into 3. The linens are full of hair. Called the front desk and said no housekeeping. She gave us plastic bag and linens to change for ourselves. Like seriously! IF I CAN GIVE 0 RATE THEN I WILL. AVOID THIS HOTEL AT ALL COST to avoid the same experience we had.
Our overall experience was not great the only great thing was the complimentary breakfast and host at the breakfast bar the room was dirty front desk staff was rude and late over an hour for airport shuttle service found out that fixing coffee machine took presadense over picking up hotel guests with reservations at high nightly rates I would not recommend this property if visiting Toronto I would recommend the best western village park inn at Calgary that hotel is great
Clean property. Smallish lobby. Standard rooms with comfortable beds. I did not see a pool (just a whirlpool). Parking lot was being resurfaced when I was there. Breakfast disappointing (it was hard boiled egg day) The hotel would have received a 5 in my ranking but being a BW Plus I expected a little more. Breakfast was highly disappoint
Quite hotel small hotel A/C old and need replacement Breakfast is good (nothing fancy) Not much around it (you need a car or use public transport) Coffee machine at the entrance provide good coffee all day (there also coffee machine in the room)
We have been using this hotel for 10 years whenever we travel to or from Toronto. Great access to Pearson and easy to access the rest of the GTA. Lots of free parking with park and stay options. Airport shuttle available
A very pleasant one night stay at this airport hotel. The room was comfortable and quiet - just what we needed after a long haul 15 hour flight from Hong Kong. The lady who drove the shuttle that picked us up from the airport was absolutely lovely - so sorry we didn't get her name. Very nice and most helpful receptionist checked us in. A more than adequate breakfast served in the morning. Simple but everything you needed to start the day. Delightful young lady Jashndeep kept on top of clearing tables very efficiently. Thank you to all who made our one night stay such a successful one.
Hotel is great and good location. Nice and clean hotel with special attention to hygiene. In house dining/bar also available. Staff is simply amazing. Around 15 mins from Toronto Pearson airport. Lot of parking space. Over all a fantastic stay.
Service with a smile! Breakfast was excellent. Snacks before breakfast were timely and convenient. Best portabello burger ever at the restaurant. Thought I was treated royally. Clean rooms, great hot tub. We will stay there every visit.
Shuttle has space limitations, was told I need to pay for a cab. Brutal customer experience/service. No manager on duty. They have two shuttles but only one driver. Shuttle driver was nice and kind but the gentleman at the reception was smug and not very helpful.
We stayed over prior to attending a conference near the airport. One of our rooms was even upgraded at no additional cost! Beds were comfortable with really nice linens and breakfast was a full breakfast -- not just continental.
This hotel is nicely located near the Toronto airport. It looks like this hotel is mainly used for park & ride. Very popular with family staying one night, Airport shuttle is very busy. At the check in I reminded the lady at the countered of my BW Diamond status but that did not seem to make any difference. No warm welcome of offer of bottled water or an upgrade. I did enquire about an upgrade but I was informed that they were fully booked. I think there is no upgrade policy at this hotel. Which is a shame as it shows that they are not bought into BW Elite programme. Breakfast is nice but scramble eggs substituted with hard boiled eggs and Omelette (cooked from frozen) is not good. I think the hotel is over priced for what it offers as a BW Plus. Plenty of car parking facilities available. Hotel staff are very helpful. Housekeeping is excellent. I am not convinced this comes under a Plus banner.
This hotel is dispecettable. My son booked a room, along check in they did not accept tap for his credit card. They needed him to insert his credit card and enter his pin. He didn't have one. We offered to pay debit. Didn't care the security deposit, we were willing to pay. They turned us away, denied us entry. When did cash become unacceptable. We had to call around and found many hotels in the area that accepted cash/ debit transactions. A very stressful situation for us, but thank goodness it worked out. This hotel establishment discriminates against those that don't have credit cards . Avoid them at all costs!!!. I begged them to accept my cash payment and they would nor. I will be escalated this...
Perfect location for airport.. Breakfast included and free airport shuttle. Free coffee,tea,hot chocolate in lobby. Whirlpool. Early check in. Convenient to restaurants.Staff welcoming, efficient. We arrived early and we were able to check into our room.
I had a layover and an early flight out. The airport shuttle to and from the hotel was easy to arrange. The front staff was very friendly and helpful. I was able use the guest laundry with a nominal cost. I also appreciated the take away food that was provided for those of us leaving before the hot breakfast started. Also had complementary tea and coffee in the lobby. The beds were comfortable. I had a ground floor room and the outside lights shone into the room under the blackout curtain so it was hard to get the room as dark as I prefer. Blinds on these windows would help. Small issue that didn't impact the overall experience. Thanks for providing value at a time when everything is becoming overpriced and underserved!
We were spoken to rudely by the check in staff which really.pissed me off. Not a great start to a getaway!! Multiple fans in the room were extremely loud, could not use. The B/F ending at 9am was ridiculous for New Years Day!!! We only got back to the hotel at 2am
The overall experience was excellent. Our breakfast was more than adequate with both hot and fresh food. The shuttle was on time and efficient on the eve of a wicked storm. I was very pleased with my one night stay.
Spent 2 nights with pet pee smell in the room. Non cooperative staff at night shift. 2 girls were on duty one was good and other was very rude, other than that everything else was good. Complimentary breakfast was very good!
Provide breakfast and shultter service to airport, very helpful for a unexpected stay. Price is good compare to other hotels with same need. Really happy to be able to find this place via airport information help desk
i was very disappointed..usually best westerns are much better than this location and when we did have a problem as soon as we checked in we were told we had to wait til next day for toilet to be fixed...if we hadn't been so exhausted already we would have checked out and went somewhere else
The hotel is quiet and clean. The rooms are good size. The front desk staff and staff in the breakfast area are friendly and competent. The shuttle drivers to and from the airport were professional and had good interpersonal skills. Very good hotel to stay at.
Lovely hotel, the location wasn't the best but the hotel was very clean and staff were very Welcoming. The airport shuttle was on time always. The General Manager came around and spoke to me while I was in the lobby asked about the stay which I found welcoming. The breakfast has a very great selection. I would surly recommend this hotel to anyone who needs a do a lay over. Keep up the good work staff.
we checked in late and were offered a complimentary late check out the next day. The breakfast was great with lots of healthy options: fresh fruit, mixed beans, eggs, potatoes, oatmeal etc. The bed was very comfortable and gave us a welcome sleep. The airport shuttle was convenient and distance from airport not far. The room was quiet. We were too tired to try the available whirlpool.
Very kind and helpful staff! Big and quiet rooms, internet that was working flawlessly, good options for breakfast. Recommended. The only shortcoming is the absence of a restaurant onsite. There aren't many food options in the area after breakfast so this part might be challenging.
Free airport shuttle, staff courteous, room was clean and updated, free breakfast had eggs, beens, potatoes and turkey sausage, toast, buns, cold cereal, juice, good clean up services, we would stay again.
The staff was very friendly. The front desk staff seemed very busy and understaffed but they were very efficient and nice. The coffee was just about the best coffee I've ever had! The room was very clean and spacious enough. It was perfect for a business solo trip !
This hotel is a fantastic find and it's within 15 minutes of Pearson International Airport. They have a free shuttle bus to and from the airport. The rooms are clean and spacious. The continental breakfast has many great choices and trust me you won't leave hungry. The shuttle bus is on time and very quick so you're not waiting for a long time. Check in and out is very quick. Staff is excellent. Also you have to check out the amazing restaurant called Bite, you will not be disappointed.
This was the perfect one night stay. The hotel was clean and perfectly quiet (once the fire alarm was turned off). The hotel is perfectly located close to downtown Toronto and close to the airport. I didn't get to enjoy the breakfast but that feature is always a plus.
Getting the free breakfast offered by hotel. Worker sneezed all over bread products and continued touching the bread. Told her that was disgusting as she went to put the bread back for serving. She took some of the bread products she sneezed all over to the back room and came back with I assume the same bread she sneezed on as it was the same amount and positioned the same way. She left the English muffins and sure didn't wash her hands as she is supposed to based on the sage food handling guidelines.
This was not our first time staying at this hotel. We use it as a place to park our vehicle in Toronto when flying out of Pearson, and then are able to stay overnight when we fly back in. The parking fees are probably not much different than you would pay right at the airport parking lot, but it is the worry-free convenience and the personal service that we appreciate. We had outstanding service for the shuttle to and from the airport, this time the best ever with hardly any wait time. Direct, without all the stops that were the case from other hotels or parking spots years ago. When you are tired, this convenience is priceless. As well, we appreciate the convenience of parking on-site, no transfers of vehicles, no handing over our keys. The room was great, an upgrade from our reservation, and with all the conveniences we have come to expect. The included breakfast was adequate for what we needed, but fell really short of what we had just experienced on our tour of Spain. The menu changes daily, so besides the usal cereal and waffles, boiled eggs and chicken sausage was not that appealing. Higly recommended for a Travel Hotel. The mangement has it right in terms of service. We would definitely stay here again.
I'm a loyal Best Western traveler and I'm surprised this hotel is allowed to be a BW, at best it's a 2 star motel . The outside of the hotel is not well maintained, the interior is dark and in poor repair. We needed to have the sheets changed on one bed as the bed had food crumbs on the sheets when we pulled down the comforter. The heating system was not working well and the odor from the vents was very unpleasant . Poor communication concerning the shuttle cost me an additional $35, waiting for an hour at the airport after arrival is not acceptable.
Quick service from the courtesy pick up at the airport to the check in at the desk. We were at least 2 hours late but they were warm and welcoming all the same and with a smile on their faces. Nice change when traveling so long. Hot showers, comfortable beds and offers to accommodate any of our needs. Complimentary breakfast was delicious and hot food as well as a delightful spread of fruits and assorted other foods for different appetites. Hot drinks for quick grab and go as well. Car lay over for vacation times as well. I think we found our new fly over hotel
No problems. It was 5 minutes from the airport. 15 mins from the city. Everything from the Restaurant to the TV worked as it should. The staff were helpful. Plenty of parking. Easy to find. Internet worked better than most other places.
ALL staff were extremely helpful and pleasant. Room was clean and had everything we needed. Pleasantly surprised that they offered a grab-n-go breakfast in the morning for those guests that needed an early check out. Shuttle service was flawless. Will definitely stay here again !
Free shuttle bus was a bonus so was the spa bath in the bedroom. Breakfast was good so was the facility to collect a few bits to eat if you left early. Bit of a trek into town but that was our choice.
If you're flight leaves early in the morning, consider staying here the night before. Close to airport, safe parking, Bite is an EXCELLENT restaurant, friendly staff, shuttle to/from hotel, grab & go breakfast...highly recommend!
Many things did not work eg. phone, hair dryer, dead bolt. The room smelled like smoke. Restaurant food was not very good. Some staff were very nice and helpful while others were quite rude. No other services near by.
We stayed in this hotel for one night between flights in and out of Toronto. Good shuttle service and breakfast included. Room was clean and comfortable. Staff were pleasant and helpful. No complaints at all.
Breakfast was below average. While a good selection of items, the sausages were like plastic, the egg omelette, well less than spectacular. Had trouble with my Credit Card as my bank had flagged for suspicious activity, but hotel would NOT take debit as a form of payment. So was left with wait on hold for 2 hrs with CC company or be totally embarrassed & have someone else use their CC to pay for me.
Very satisfied with staff. Friendly and helpful. Room was very clean and the bed very comfortable. There was a good size refrigerator with a freezer section which we were able to put our ice packs. There was also a microwave which came in handy. The only down side was the breakfast. Not many chooses, very limited.
The airport shuttle was easy to schedule on both arrival and departure. It was only about 15 mins away. The staff was also friendly and helpful and the breakfast was good. Also, the beds were pretty comfortable as well.
Great service, they helped us find our way downtown using the subway. The breakfast was excellent and fresh. The hotel is very clean and the employees are always smiling. The room was very quiet and you could not hear the other visitors.
Very nice hotel with clean rooms and the staff is very accommodating. Great place to stay when flying out of person airport with a great shuttle to and from the airport They did very thing that they said they would and I felt very comfortable leaving my car there for a month.
Room was quiet and clean. Bed was super comfortable. Shower was great. Breakfast was excellent and shuttle service is provided before midnight. I would stay here again for sure. Front staff were friendly and quick to make changes as I needed to prolong my stay for a few hours as our flight was cancelled and then flight time changes happened. The front staff were fantastic and I was able to stay till 2 pm and get the rest we needed to continue our journey home. Was offered an extra hour at no charge and then $10 an hour after that for extra time. Reasonable for sure and well worth it! I would not hesitate to stay there again when I am in the Toronto area. The staff made a stressful situation so easy. Thank you so much! Note: you need to call hotel for shuttle service for pick up from airport and schedule you return at front desk. All went smoothly:).
Poor respect for privacy. Poor internet. Need to follow their own COVID-19 policy. Showed little remorse for invading the privacy that was requested. Cleaned room two days in a row after being told no room cleaning during the stay. Very unsatisfactory.
Service: 4 out of 10, (not too helpful and a botched shuttle pick up) Hot tub jets: 7.5 out of 10 Breakfast: 6 out of 10, (a weird selection choice of chicken nuggets in the am and no scrambled eggs) Can have light music on and that tv on without volume so less boring in there! Location: 8 out of 10, (easy access to airport), (did not hear traffic much or aircraft) Rooms: 5 out 10, average
The hotel is what you would expect. Our double bed room was exactly as you see in the pictures. Clean, well kept, and in a good state of repair. The breakfast was also very good Every hotel can have its issues, it's how the staff handles them that sets them apart . In this case our room key's stopped working, they were quickly reset at the counter. Then they were out of towels in the hot tub, but easily picked up a couple more at the front desk. Then they were able to go above and beyond with some additional help. Okay, there was one of the airport shuttle drivers that did his impression of Mario Andretti (even drove between the lanes like they do in Italy), but that's outside the control of the hotel itself. So thank you.
We stayed for two nights having flown in from the UK. Althoughwe were staying close to the airport runway we were not disturbed by aircraft noise. The breakfasts were excellent and all the staff were very friendly. Shalini on the reception was particularly friendly and very efficient. We would certainly stay at this hotel next time we visit Toronto
We had a 12 hour layover which amounted to 8 hours in the hotel. It was close to the airport and the shuttle was convenient. All staff were very helpful and friendly and the hotel was very clean with cozy bed.
We stayed here after our transCanadian train ride from Vancouver. We were advised that the train isn't always on schedule, so we booked the night and flight home for the following day. We much appreciated the desk clerk's efficiency and friendliness. He recommended a good place to eat within walking distance since the hotel's restaurant is presently take our only. The complimentary breakfast was quite adequate and well stocked, but no scrambled eggs, bacon or sausage.
Arriving on a flight from the UK we needed an overnight stay before continuing our journey the next day in Canada. Despite some difficulty in finding the shuttle bus from the airport on a very hot day, the hotel was a perfect haven with excellent service, cleanliness and comfort. The added bonus of the adjacent BITE restaurant meant we didn't have far to go for an evening meal or breakfast. Next morning the shuttle bus back to catch the UP express meant we were able to continue our travels with ease.
Love to stay again in this hotel with lots of amenities and friendly staff I would recommend it to my friends. Breakfast was so good as well as other services. Ot made us an unforgettable trip. Would like to stay again in this hotel.
We stayed here for one night because we had an early flight to catch. Very convenient to the airport and they have a shuttle to bring you to the airport. We used the extended stay parking without any hassle. Bed was comfortable and clean. Ac worked well. We were on the 1st floor and had an outside light shining into the room all night.. Grab and go breakfast boxes were great for early travelers.
Had a wonderful stay, all of the staff (reception, housekeeping, waiter, other staff) are very helpful. The bed in the room we stayed in was very comfortable, they offer great discounts if you stayed there for 2 nights & a lot of different promos to choose from based on your preference. Room is very spacious. They also offered early check-ins and late checkout option, with a very minimal rates compared to other hotels. Shuttle service to and from the airport is every hour which is great. They also offered a wide variety for breakfast (included on your stay!), they have coffees, teas, juices, hot foods (different every day!), waffles, yogurts, different kinds of bread, etc. Hotel is very near to the airport so it's very convenient, I was able to catch my meetings after we have arrived in Toronto because of the location of the hotel and it's shuttle service!
We did park and fly and they were very accommodating and friendly. Clean and good location. Loud air conditioner but worked fine - shuttle good - charged extra for older kids ($10 each). Nice hot tub and workout room. I would stay here again for park and fly.
Clean and noise free. I recommend you to enjoy the super hospitality of the hotel. Excellent environment . The staff was nice. Got support when asked for. The front desk was quick to respond. Airport shuttle device deserve special thanks
Hotel was easily accessible, and the checkin took only moments. All staff were courteous and service-oriented. Room amenities were good and lacked nothing. Unfortunately the dining room was closed, but that was the only negative.
They did not clean my room when I checked in (during covid). Absolutely disgusting, when I contacted the manager to inform him of my complaint, I was promised a free room upgrade for my next stay. Against my better judgement, I decided to contact the hotel to give them another try. This promise was not true, I was told that I would have to pay extra to book through the hotel directly and I could only have an upgrade if they had extra availability. I will never stay in this property again and I am bordering on never using the Best Western chain again. I am on the top tier of their rewards program, I would hate to see how they treat in-frequent travelers.
Excellent location, facilities, people. very happy with the service I received. Room was clean, front desk people friendly and accommodating, breakfast was the standard Best Western breakfast, and the airport shuttle was very appreciated.
We stayed in the hotel before our vacation and one night afterwards. Rooms were very clean and staff was pleasant and very helpful.Our flight was late and hotel sent shuttle for us. Breakfast was very nice and again staff who operated it was nice and helpful. We recommend this hotel very highly and if we travel again that's the hotel we stay in. Thank you all
Stayed the night before our flight and parked for a week. Everything was clean and the staff were kind and helpful. Grab and go breakfast was helpful as we took the 5am shuttle. Waited approximately 20 mins for the return shuttle but it was 9pm and I've certainly waited longer so I'd say it was reasonable. Would definitely return.
This is a great hotel with great staff, clean rooms and quiet location while still being close to the airport. There is another Best Western closer to the airport Carlingview Dr.) and have staying there once did not get the same welcoming and caring feeling as this one not to mention they charged me $12 to park and did not tell me and refused to refund me. Now I only stay at Best Western on Eglinton Ave as my main overnight hotel.
The cab driver didn't know which Best Western Airport Hotel - apparently there are two and in fact, in one of the Booking.com confirmations they didn't list the address. Luckily I figured out it was the Eglinton location as the cab ride was $30.00 - without blundering around. . Currently there only seems to be one shuttle per hour. Room was great for a one night stay and some food was laid out by 4.45 am. If you get in late, the Irish pub just down the street has very good food and service.
Our Check In was super easy, very Friendly Service from Andre. He was very helpful and kind. He answered all our questions with ease which is refreshing. Our room was very clean and comfortable. Definitely will be returning. Thank you for great service.
Even though the bus service was not available at Toronto airport, they made me take Uber and compensate the fare. The receptionists were all good and professional. Breakfast was good . I will recommend everyone to stay here and take advantage of the good services.
This place is super clean and beautiful bedding with comfy beds! The only thing is that our plane was delayed and we arrived at 1am to Toronto - and the hotel shuttle only went till midnight so we had to get an Uber to the hotel which we had to pay another $20ish out of pocket. We had a flight the next morning at 9am to winnipeg, the receptionist told us that we would only need to arrive 1 hr early for a domestic flight - we were thankful that we gave ourselves 2 hours from leaving the hotel - we would have missed our flight if we arrived 1 hour prior - Toronto airport was crazy! But the hotel was lovely and so was the receptionist - just thought I'd pass this info on to be helpful!
We were concerned we might be bothered by the sounds of air traffic all night. Instead, we didn't even hear the thunder storm that rolled in over night. We didn't hear even one plane. Very clean, very comfortable
I stay at this hotel on a regular basis and the staff is always helpful and service is top notch.The location is close to the airport yet there is virtually no noise from aircraft's landing or taking off.
staff was friendly, beds were comfortable, breakfast was the usual fare. The room and bathroom were dirty, with hairs visible on bathtub and floor. Close to the airport with shuttle service. I would not stay here again
We stayed on both sides of our travel. Local family met with travelling family. Everyone was very helpful! We had breakfast,laundry, hotel shuttle and parking while away. A great one stop for all our needs!
Checking in was a breeze, front desk staff is really friendly and accomodating. Room is clean and comfortable, room facilties works well. Breakfast is nice and food is good. Also the restaurant "Bite" serves good food.
The hotel lobby was dirty, the manager was having a disagreement with a guest in the lobby at the time of our arrival. This made for a very uncomfortable situation. The bed was ok, clean linens, however the bathroom was very dirty, the floor, sink etc. The bedroom floor was dirty. Breakfast was continental, the warm food had been there a while. I would not recommend staying here, there are better options in the area.
Be it for business, leisure, or other reasons, your stay at this location will be very pleasant - a great value, comfortable, clean, all useful amenities, excellent WiFi, nice hot breakfast, handy fine dining, and well connected to reach the airport, downtown, or other parts of the GTA.
Typical BW stay which I usually enjoy however when I got to my room I noticed that the TV remote was left dirty from the previous occupant. This is disgusting on a normal day, however with COVID it is completely unacceptable.
My family enjoyed our stay at Best Western Plus hotel. The rooms are very clean and spacious. It was close to many highways and many great restaurants. Would definitely stay there again and recommend to Freund's.
One of the best hotel, offering wonderful hospitality and super clean environment. Mrs. Shelly at the front desk is a wonderful host, she picked us from airport and assured we had a wonderful stay throughout and offered us a complimentary upgrade at the ground floor. The hotel is packed with plenty of amenities. Location adds icing on the cake. Bus stop is just few meters away. Will definitely consider this place in future.
This location was central to downtown Toronto and other GTA malls. The room the bed and the food was all impeccable. The best was the lobby set up with a Holiday welcoming nicely decorated for the season. Well Done!
I was so pleasantly surprised with the cleanliness & decor of this Best Western. I don't generally consider this brand when choosing my stay. The staff were excellent, friendly , professional. The room was absolutely spotless & the furniture was also very clean. I liked the idea that the carpet didn't go all the way to the door entrance. It was the same tile as the bathroom, so that when you enter, you were on clean tile.
We had 2 rooms booked for Nov 13. They were told on a number of occasions that they were powered chairs. The said they provide shuttle and the gave us a number to call when we arrive in Toronto.so we did exactly that,we called and said we have two powered chairs,they told us to go outside and wait. We waited,someone finally came ,it was very cold out.BUT he didn't do wheelchairs.so we had to call the hotel,first she was saying we didn't have a reservation,but we had the confirmation numbers, we were on hold so long and then finally after a long wait,a lady spoke and she said they transferred us to the states number. So she didn't want to deal with it and put us on to someone in the states. Through it all we had to spend a night at the Toronto airport,not so much as sorry from this person.so here we were at the airport, couldn't get any food, and they had to spend the night in there wheelchairs. I will never book with these people again. To leave two people in wheelchairs at the airport,no food or anything.it was totally unacceptable and with no apologies.
if you don't offer the service don't show it on your website. When people check in Tell them we don't clean the rooms when you stay for more than 1 night, we no longer offer breakfast and the pool is closed. the pool i understand I do not understand the rest. BE UPFRONT ABOUT IT. I had a room with a king bed. the carpets showed where on the back of the door up by the closing mechanism had a stain of some kind. this room is 180 a night you expect a lot more further pool closed continental breakfast not served and they only give you new towels or make the room if you stay 3 nights and say this is due to covid. another company will do less and blaming it on covid. if the customer is not there leaves the room, what is the difference if they clean it after you check out the same sheets and towels the only way they give you fresh towels if you went and got them. O did I say they charge a prime rate for all these services yet do not provide them! And if they are not providing them the Customer should be told before check-in. May be big letters on the front door. O sorry people would go to one of the 5 hotels motels in the same area next door the is a motel. 89 dollars a night the do give towels rugs a worn no stains no pool and no continental breakfast O sorry that's what this site offered. be very clear about what is provided. I check into any hotel I expect my bed made and clean towels that I do not have to go AND FETCH ON MY OWN. And when I pay a Prime rate I expect more. If you take parts out be upfront and tell people. Since you do not drop the rate they will go elsewhere.
The location is great because it is very close to the airport. The rooms are clean and well-maintained. The staff is friendly. Greeted us during check in and check out. Best of all, the hot breakfast is great. Lots of choices.
Pleasant stay at this hotel. Staff were friendly and proficient with their duties. The rooms were clean and had an ample supply of toiletries and fresh towels. The a/c functioned properly and produced low noise. The breakfast was plenty and fresh. Thoroughly enjoyed our stay and would highly recommend it to anyone. The price was very reasonable and the hotel was close to the airport, shopping and the highway.
I had just had surgery in Toronto and wanted somewhere close to the airport before my flight the following day. This hotel was very convenient, the service was good as were the staff. The room was very clean and comfortable. The shuttle bus driver who also worked on the front desk was most helpful and friendly. Definitely would stay in this hotel again.
This hotel is located 8km from the airport. The beds are clean but the walls paper thin. Restaurant is closed so only places to eat are subway or a truck stop steak house. (Which is not very good) We booked the shuttle when we checked in for noon the next day. Luckily we checked at 11am as it hadn't been booked. We came down for shuttle at 11.50am and it didn't arrive until 12.15pm. Disappointed.
We left our car parked on this hotel for 5 weeks and stay one night in the hotel after our return .it was fantastic ,safe, clean , organized , wonderful people m excellent service , full breakfast ,great amenities .the shuttle service to the airport it's a bonus and the service is outstanding.
I loved this hotel , check in was quick staff very friendly and accommodating room was very clean left very early morning to catch a flight the only thing I guess that was a downfall was the guy that drove the shuttle was not very friendly but hey that's ok I enjoyed the grab and go as well I would absolutely recommend this hotel
We booked this hotel because it popped up as quite cheap. It included free parking, which was useful. There's plenty of restaurants etc nearby- but you'll need to drive to most of them. The hotel itself was very nice. Clean! Spacious! It was peaceful… we didn't hear any of the other guests at all. Nice choice of tv channels, decent bathroom, toiletries… it certainly felt like a 4-5 star hotel when you were in the room itself. It's just a little outside of town, but realistically it's only a 25 minute drive to downtown Toronto. We would definitely book this place again without any hesitation!
From the shuttle ride (Mr. Siddique) and front desk staff (shenila). Amazing customer service. Highly recommend for staying in Toronto area. Great service and excellent location. I would highly recommend this location and hotel.
Hotel was clean, staff was friendly. A fairly basic hotel, room was not huge, by any means, but was fine for my solo travel. I would stay again. Definitely request to be away from housekeeping room - it was directly across the hall, so there was a ton of opening and closing of the door, and chatting outside the room.
Check in was a breeze and room very clean. Very comfortable king sized bed. Nice soft sheets and pillows. Good sized fridge in a spacious room. Shuttle provided to the airport and lots of items for a breakfast on the run. I drove back home and left my friend in the hands of the shuttle driver We did the dinner in the restaurant attached to the hotel BITES try its excellent
Close to the airport with a free shuttle, free breakfast and wifi and clean rooms. What more could you ask for in an airport hotel. Express check-out an option to minimize contact and a restaurant onsite.
We stayed there for 1 night and required an accessible room.The accessible shower facilities were perfect for our purpose, lots of space in the bathroom. We had a better than expected meal at the restaurant; breakfast also offered a better selection than the usual Best Westerns. The shuttle bus driver was so helpful, assisting with entering and exciting the bus.
Loved the self-serve coffee and tea in the lobby as well as the free water bottle refill station next to the ice machine. Hot buffet breakfast included with lots of options. Tim Hortons is a 5 minute walk or 1 minute drive down the road for those of us with ‘that' addiction.
Good breakfast despite the COVID rules. Little too thin mattress on the sofa bed, but there was no other room at the time. Large parking and very clean apartment and facility. Check in and check out were very fast.
This was my first night of a long overdue holiday due to COVID-19. It was very relaxing , comfortable and efficient. I had an excellent shuttle to the airport early in the morning. I was ready for the rest of my holiday, thanks to Best Western Plus!
On July 31, 2021 at about 11:45pm, I checked into my room after 14 hours of travelling, for my room to smell strongly of cigarette smoke. I immediately called the front desk to report it, and the man at the front desk rudely told me "what do you want me to do about it?" I asked for a room swap and he said they were completely sold out for the night, which I do not believe is true. When asked for compensation, he said I can receive a free upgrade when I book this hotel next time, but I will never stay here again. Absolutely horrendous customer service.
First time staying at this location. Upon entry to guest services, felt welcomed by staff,. We stayed here to park our vehicle for the week of our trip west. All was great, clean hotel, friendly, and were very accomodating with shuttle service to airport. Would definately stay there again
The hotel is well presented and clean. All the staff were helpful and friendly. All covid safety protocols were followed and we felt safe at all times. The shuttle to the airport was on time with a friendly driver that got us to the airport quickly and safe.I highly recommend this hotel and will definetly stay there again.
This was a great stay. Clean. Staff was great. Only minus was the bed. To soft for me. Woke up with neck/headache. Had to go buy Tylenol. Breakfast was good. Got a burger for lunch and it was tasty. Ease of check in check out great. They even had a spare umbrella for me.
Booked a park sleep and fly which were told was 24/7 but when called at 12:15 was told shuttle stopped at 12am. Costed an extra $30 to take a cab to the hotel, I'll stick with Sandman on our next trip.
My son and I had two rooms on June 4. My room was fine, but his room (#320) had bedbugs! He was bitten multiple times, and finally had to resort to wrapping himself up in the sheet mummy style to try to get some sleep. We reported this in three ways, and only received a canned form letter in response. 1. To the front desk clerk upon check out. 2. An email to the manager with pictures attached. 3. On the customer satisfaction survey. This is just not acceptable from a Best Western. I would highly discourage any travelers from booking this hotel.
Would recommend anyone to try this atleast once .. Even the Hotel location is away from City Chaos , which makes your stay even more comfortable .. The front staff has been very polite & professional in handling all the queries .. Great job Team
Staff was horrible especially the elderly woman at the front desk, staff watch you while you get breakfast like you stealing something. Staff ask me if im checking out today making me feel unwelcome. The electric turn off for over six hours and I had a disabled family member in their and staff didn't tell no one whats happening. Staff should have give customer a free night or two.
I've traveled to Toronto many time during the past year, during Covid. I've stayed at many hotels, but this is by far my favorite so far. I will be making this my regular stay in Toronto! I will definitely be back.
All staff here were fantastic - very friendly and helpful. Rooms were cozy, but clean and had all amenities. Appreciated covid safety measures. Location was convenient off the 401. Look forward to returning here again.
This will be my new go to Toronto airport hotel. Very friendly staff, room was great, included hand sanitizer/wipes as well as the other usuals. Breakfast was pick up and go with good options, good coffee and a place to refill water bottles. Late check out was accommodated and the airport shuttle runs on the hour and is quick. Couldn't ask for anything more!
Our stay was comfortable. Clean and spacious room. Quiet environement.Price was affordable and worth it. Easy check in/out. Covid protocols were followed. Free parking. Accessible to airport and restaurants
One of the best value hotel with budget price. The management and hotel staffs are super friendly and provided us all the supports as and when asked. It is very near to the airport and have all the amenities around the hotel.
The hotel is beautiful with friendly and cordial management team, had very good memories. They maintained a safe distance with all the safety and precautions while providing food, during my quarantine,called me time to time to check up on me or whether I needed anything at the room. The food was good with varieties with fresh fruits all the time. I'd like to stay and even recommend my friends for this very hotel, while visiting Toronto. Overall rating on the service=10/10. I wish them all the best for their future endeavours.
It was clean, breakfast was good and fresh even during these times, hotel staff was friendly. My only concern was the internet was slow for my laptop on my phone it was fine. Overall will stay here again.
Cozy hotel room with free hot breakfast and free shuttle services. Very clean, the bed is comfortable. They have cable tv, a microwave, coffee maker, and a fridge. Hairdryer in the bathroom. There is a restaurant attached to the hotel with amazing food. Very good prices. There is no dining in right now because of Covid. You go make your order and they call your room when it's ready.
We stayed for a week and it was an excellent experience. The front desk managers esp Floral and Shelley were super friendly. I felt like I was at home. Room was super clean and breakfast was really GOOD and FRESH. I highly recommend this hotel to travellers and I would definitely stay here again.
The service from check-in to check-out was top notch. No hesitation in recommending Best Western Plus Travel Hotel Toronto Airport in Toronto, Ontario. If you're looking for a great place to stay, close to the airport, this is, without question, the place to stay!
Ok so I stumbled upon this hotel due to the fact that all flights were canceled due to a snowstorm. At the last minute I booked this hotel and I was not disappointed. I loved the hospitality and the service. The bed was the best and the breakfast buffet is ALL OF THAT!
Highly recommended. Excellent service, everything was extremely clean and beds were very comfortable. Breakfast was still available (thank you for not getting rid of it completely) but was adapted due to COVID (i.e. bread rolls individually wrapped). Location was very easy to find and get to as well.
Late airport drop off of family member (with cat!) moving west. Long day of prep and travel, decided to get a reasonable room. Great food from friendly faces close to close, nice king bed and a great grab and go for the road in the morning. Highly recommend!
The location and price was real good the beds were comfy the staff was pretty descent so for value of definitely stay there again on one of my trips. To Mississauga.There was no working shuttle which was a bit of a bummer but. I guess due to Covid -19 That's understandable
The property was nice descent location,a bit remote but good nonetheless the staff was ok the room was clean overall it was a 8 out of ten type of stay I have no complaints and will definitely be back at the property when my travels take me to Mississauga
Eglington Av. near the airport is hard to find but the hotel was worth the extra effort. Reception was great and service excellent. The room was very comfortable and we rested well for a very early flight to Mexico. Airport transfer service was timely. The restaurant bar was relaxing after a long trip and service was excellent
This is a terrific place to stay which is close to the airport and great value! The service is professional, the grab and go breakfast is very nice and they have an airport shuttle that is available either every hour or upon request. I would not hesitate to recommend this hotel to travelers looking for a place to stay but don't want or need to be at the airport.
I was staying foran over night flight from Pearson and reluctant to take a shuttle. This hotel shuttle was operated by the hotel and came immediately to pick me up and dropped me off at the airport promptly at Pearson the next morning. The take out breakfast was huge, the staff friendly and the room an excellent value. Highly recommend. My wife will be staying there next week following my excellent experience.
This is not a fancy hotel. But they make up for it with their services & cleanliness. Loved that they provide little things in the room like mouth wash & makeup remover. The breakfast was grab and go & could definitely use some protein. We were very sad about the whirlpool being closed due to Covid. They could have offered a time limit on the use or something like that. Or even offered us a gift voucher for our next stay. Over all we were satisfied & will definitely return.
This was my second time staying at this hotel- it's a good location for my needs. Front desk staff was friendly and helpful. The room was nicely decorated although you could see a few areas that may need touching up- but nothing that affected my enjoyment of the stay. Comfortable bed/linens. All in all a good experience and I would stay here again for sure.
The staff is very helpful (especially during these difficult times) hotel has all the amenities, shuttle service is excellent and location is perfect near the airport. Not easy for businesses to keep operating but they do so keeping a professional level of service with dedicated people.
This hotel was wonderful, clean, friendly service, rooms were great, breakfast was very good, restaurant in hotel was awesome. Easy to book on line, needed a room on the return of our trip and had to change it a second time due to flight changes, called in and had no issues at all, will definitely be back!
Very good hotel, excellent staff. Due to the Covid-19 the restaurant was offering take out for its guests, very wise and considerate decision. I would stay here again, the location is ABIT farther than other airport hotels, but everything you would require is on site.
Who knew there are 4 Best Western hotels all within 10 minutes of Toronto airport. Called number on my reservation to have them send the shuttle to pick myself and 2 young children under age 5 up at airport. Was picked up by Best Western shuttle and when checking in was told they didn't have my reservation. I pulled out all my confirmation of reservation information. Was told I was at the wrong Best Western. Rater than them offering me a room, being that we were already there and it was 11pm. I was told that we could wait for shuttle to return again and take us back to airport and wait for the other Best Western shuttle to take us to correct Best Western, or take a taxi at my expense. So Frustrating.
We had a great 1 night experience before flying out from Pearson. Very accommodating staff and reasonable rates. The food at Bite was fantastic, would highly recommend! Shuttle service was quick and goes very regularly!
Clean and well presented lobby and room. Very friendly and helpful staff at check in and check out. Excellent value for the money. One of the best included breakfasts I've experienced with a good selection of gluten free options. Comfortable beds and pillows - each time I've stayed here, I've slept really well. Will stay here again, for business or pleasure.
I really would recomend this hotel to anyone either taking off or returning Toronto. I have to admit that the staff exceeded my expectation. very kind and helpfull. the hotel is just few mins from the airport and the shuttle service is just great. Upon booking, the lady tried her best to accommodate our needs. like long term parking in high a season. the breakfast area is isolated, so bothers no one if still sleeping. cleaan and good variety of food.
Hotel was clean and had a smart look to front entrance. Room had a nice size to it with a refrigerater, microwave, couch, table and nice chair to sit on and write notes or make phone calls. TV was excellent with lots of channels to choose from.
I have stayed at this hotel several times when travelling through Toronto. Comfortable beds, internet works well, friendly staff and good breakfast with numerous choices. Excellent value for price! Shuttle to airport if necessary. However also an easy drive if you have a rental car. Regards Dave
Hello In town for a few days. The breakfast has the best potatoes! Prompt and clean service. Everyone smiles and is willing to help. Front desk, restaurant and maintenance staff are all hardworking and prompt. I will book here again soon!
We booked a room for 1 night including leaving our vehicle for 7 days while going on a vacation. The check-in experience was pleasant. The room was spacious and clean providing a very pleasant stay. Rates are reasonable.
Stayed overnight before leaving for Mexico. Very nice room with a jacuzzi, nice linens and a breakfast included. 24 hour shuttle to the airport was efficient and vehicle clean with a very courteous driver. Return was effortless again with a very courteous driver
We were flying our of Toronto the next morning and staying here the night before, plus left our car for 13 days, what a great place, we ate dinner in the restaurant, and it was good, our sleep was great nice comfy bed, got picked up by the driver on time to take us to the airport, our car was safe, over all would stay here again, great deal.
My wife and I stayed over night on the 12th of Feb. and then fly to Cuba for a week. Check in and out was smooth with great staff on the front desk. Our room on the ground floor (per request) was clean and comfortable with everything we needed. The morning shuttle and breakfast in the lobby worked well. Upon return we were picked up in 5 mins by the shuttle. When we fly out of Toronto again we'll be back.
We have been with this place some days ago. Awesome service, super helpful staff. First class breakfast. On checkout they offered the Best Western membership with 10% discount for further visiting. So we returned today. Payed with 10 % discount $164,30. On Expedia the room was $144... What a rip off. Then the staff complaint loudly to me my debit VISA card is not welcome.... They told me to note come back with that card and only today is an exception and if I could give them some cash for safety.... Thank you Best Western, we won't. Not for that 90 days we'll be traveling Canada. We for sure will find places to stay where they welcome guests. If not for the first stay, you would get 1 star only.
Conveniently located close to airport includes free parking and airport shuttle. The room was very clean, had two queen sized beds and was simply decorated. One of the bed was quite bed while the other was a bit too soft, but overall the bed quality was good. An excellent Breakfast was included in the price. The room also had a microwave and fridge. The fridge was not cleaned and it had leftover food from previous guests. Other than the fridge, our overall experience was quite good with this hotel.
They have everything you need to recharge before your next flight. The free shuttle, warm breakfast and workout area are great amenities for this location. The beds were comfy and shower great after a long day of flying.
Very close to the airport, but carpet and general areas looked like they could use some upgrades. One of the reasons I chose this hotel was free parking and we were gone for only 2 days. They said they couldn't accommodate that and I had to find a decent Park'n Fly location at the last minute. Odd as there were plenty of parking spots available both when we left and when we came back. We did forget an item in the room and they were helpful in returning it to us. Unfortunately they gave us what must be the worst room in the hotel. Rm 228, right across from the elevator and vending machine and the view was the back of their sign so NO view at all. Would likely stay again but not sure.
do not stay at this property if you are in the area.. it may be close to the airport.. however if you have an early flight.. the shuttle driver, is asleep at the wheel.. while taking us to the airport.. he had to make a Uturn on the road because he got lost on the drive. He is not friendly, and speaks rudely to everyone
This is the 3rd or 4th time staying here; the staff is very friendly and helpful with everything you need, the rooms are clean and tidy every time we stayed, 1 time issue with jacuzzi tub but they resolved it quickly by moving us to a new room, shuttle service very prompt and van is keep very clean. Want to thank all the staff for there service See you Jan. for next trip
Anytime my husband and I travel close to this area, we always stay at this Best Western location. The front desk is always accommodating and very professional. The room was very clean, and the bed was very comfortable to sleep in. I would recommend this location to anyone!
From the moment I called to announce I was at airport a friendly lady let me know shuttle was on it's way. The shuttle driver Khalid was kind and it was a great ride go hotel. We were checked in and told attached restaurant had great food. Room was clean and exactly what we needed. We went to restaurant and had THE BEST pad thai. The server was on her 2nd shift, it wouldnt show! She was bubbly and fun. The owner Joe has done a great job. This was by far our new favourite sjopever in Toronto!!!! Seamless from beginning to end...
I enjoy my stay. It was a nice experience. I'll be staying here again. Clean room and exterior of the room. The staff were helpful and really nice. The free breakfast was good too with good hours. My son's didn't want to leave.
These guys were awesome… Help me with food, finding drinks… Making me my country boy feel comfortable in a big city... I definitely would come again… The bar on the northside is awesome as well very friendly staff
We stayed at this hotel in transit. Upon arrival the desk agent tells us that no shuttle is available at our chosen time only one 2 hours before and one 2 hours after but he can get us a taxi. We agreed and went down to wait for a taxi at the same time as the shuttle was supposed to leave but we saw no shuttle but many, many taxis were being utilized by guests to go to the airport. This has left us wondering if indeed there was a shuttle or rather, if the desk staff prefers us to use taxis...Next time I will not book a room there, I will spend the extra money on a better hotel. If I had known that staying there would cost me 25$ extra in taxi I would have booked a better hotel for sure. No, I will not go back.
Travelling to Jamaica we were looking for a good Sleep, Park, Fly option. We have tried several properties over the years, first time at this BWP. I was very impressed overall and would choose this location again in the future.
Transportation arranged via phone call to hotel, after picking up luggage from baggage carousel at YYZ. Only had to wait a couple of minutes at the Hotel Shuttle pick-up area when friendly shuttle van driver came by for pick up. Hotel was farther away from airport than I expected, but it still worked out. Arranged for a wake-up call and booked a ride back to Pearson at the desk. Ride back was prompt, but scary, as the driver was wavering in the lanes; thankfully there was little traffic that early in the morning. Had to leave so early, couldn't take advantage of the free breakfast. Room OK - unfortunately an expensive place to lay your head for 4 1/2 hours between flights.
I was very satisfied with my recent stay, clean rooms, nice, if basic, restaurant attached, free breakfast was very nice - full hot buffet. Parking was inadequate - they need to work on that, but everything else worked really well. This is great value for money.
Rated high, other than a lack of parking. (there were cars parked haphazardly all over the parking lot and grass as they had run out of room.) The room was clean, the bed was comfortable, the staff was friendly and efficient.
I have been staying at this Best Western every other week for nearly two years now! It is conveniently located, the staff are AMAZING, it's clean and quiet 98% of the time! I'd recommend staying here!
We had an early morning departure from Pearson and wanted a hotel with good access. The shuttle ride to the hotel was less than 10 minutes, couldn't ask for any better. The room was comfortable and the comfort of the bed was excellent. I would highly recommend staying here if flying out of Pearson.
Very well kept hotel and central. Good sized rooms, comfortable bed and great breakfast included. The staff are very friendly. The restaurant Best Bites was also amazing their spare rib dinner was amazing.
We have stayed at this hotel for many years. We have always enjoyed our stays, All employees are always pleasant and obliging if we have any questions. We have been there so often that it feels like we are going home when they treat us like family.
Most hotels were far over priced for an airport stay we had an additional car with us and they were able to also give us a better rate. They answer the phone personally and dont put you thru to a call center in Texas, great personal service. Far enough from the airport that you don't hear the planes. Shuttle to and from airport. There was a great selection of breakfast foods in the lobby for our 4am departure. Thank you
excellent service, the stuff were friendly and generous. the food was delicious. and the option of pick up was the best. clean an relaxing rooms, very good attention, and optional options. the transportation excellent
Very good service, clean and comfortable room, free breakfast, free wifi, free parking and reasonable price. Better than airbanb stays at same price (~$100 per night). We enjoyed our stays and staffs are very good.
The shuttle to and from the airport was speedy. The staff was friendly and helpful. The room and building were clean. The internet was quick. The breakfast was served on time; was warm and tasty. Check-out was quick.
We were very pleased with our stay at this hotel. We had to change our flight because of the ice storm and we arrived in Toronto without a reservation. I called while we were waiting at the carousel for our luggage. We got a room and we're told the shuttle was outside and would wait for us. When we got there at noon, we had access to our room right away. We were even allowed a late check-out for the next day. The lady at reception was friendly and accommodating. We had supper at the restaurant on site and the service was courteous and the food very good. The included breakfast offered a nice selection. We will definitely stay there again.
Good day Team BWPTHTA My relationship with best western is around 8 years and I am really happy the way we get along, this time also it was great experience in all regards. The only humble suggestion is regarding the booking of room with 2 queen beds when someone is taking room with 2 queen beds he/she is assuming that we can have 4 adults in the room , but it was not like that , I need to pay for my 2 kids 14 and 17 10$/head extra , other than that everything was superb. Here I want to mention the superb / tasty / fresh / warm morning breakfast it was brilliant , best in any class , lot of choices and specially AMAN and her crew treats us soooooooooo good Thanks for that and happy new year Cheers Aamir Sheikh
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Booked the room on Expedia; rated a 4 star. 2+ at best. Restaurant was void of people; most likely due to the fact that it resembled a cafeteria more than a restaurant. Room was advertised with a sitting area. We had a chair and a lamp!
Superb hotel. Elegant and nicely decorated, very clean with extra care, comfortable bed, excellent WiFi in room, very friendly staff and an easy shuttle bus to get to and from the airport. Breakfast had both hot and cold options.
The service and attitude of the manager is horrible. After booking on Expedia, I called the hotel to make sure if I can store one luggage in the hotel for 9 days after I checked out, at that time the front desk staff was pretty nice who said it's okay and will give me a tag for picking up my luggage when I am back. However, when I was checked out the general manager gave me a hard time. The manager told me they can not store my luggage since I don't have another booking in the hotel. Then I said if you didn't give me permission at the first place, I will not book your hotel since I can cancel the booking free of charge at that time. The manager firstly tried to find excuse that I called Expedia not their hotel and they did not agree with the luggage storage. After I showed them my calling record, they reluctantly agreed to keep my luggage but the manager's attitude is still very mean. The manger emphasized they will not pick me up and drive me back to airport when I am back to pick up my luggage. Since I did not negotiate for this part when I booked the hotel, I agreed. Overall, this hotel and staff are not reliable and friendly. I will never stay in this hotel again which made me very disappointed and ruined my holiday mood.
This BW was great, close to the YYZ airport, great staff, the free breakfast had many options and tasty. The property was clean, the shuttle service was very efficient. I would definitely stay here again.
Stayed here for one night on my way home to Vancouver from the Caribbean. Great stay, free shuttle that picked us up quickly from the airport, and took us back to the airport in the morning. the hot breakfast was delicious, and had lots of different variety of breakfast items to satisfy any palate. It is definitely my go to place to stay when travelling and having to overnight in Toronto. Nice clean rooms and great rates for government employees and AAA members. Great service by staff as well.
Stayed here to park our car while overseas for 20 days- stayed on the return. The airport shuttle was supposed to be on an every 40 minute schedule- we waited 80 minutes for a ride. Room was adequate but had a chemical smell to it. Was not pleased with the front desk response to our complaints on the shuttle. The shuttle was not clean and was not in good shape. A little expensive for the services provided.
The breakfast was extremely excellent, great variety. The front desk was very helpful and pleasant. The shuttle to the airport was also excellent and quick to pick us up and take us back to the airport. Would stay there again.
Great hotel to use to catch our early morning flight to Puerto Vallarta. After years of a later flight that we could drive in the morning of, this year's we needed overnight accommodation as it left at 7:40 am. Excellent park ‘fly price with shuttle service at both ends of our vacation. Highly recommend.
With my apartment under construction, I read many hotel reviews and this Best Western was just what I wanted for a long stay. The hotel lobby was well laid out and very clean. Staff on the front desk were friendly and helpful. They offered a great hot breakfast with a good variety. My room was very clean and the bed was so comfortable. Best Western also has a loyalty program which offers great rewards They have so many good amenities as well as a shuttle service to and from the airport. I am very pleased with the hotel and especially their staff for making my long stay feel like I'm on a vacation. I highly recommend if you need a hotel stay, try this Best Western on Eglinton Avenue West.(3 different locations). They are Great.
Great beds! Good location! Good amenities! Basic breakfast. Nice to have the shuttle to the airport but it is every hour so you have to plan accordingly. Handy Business Center to print airline tickets. Pleasant staff. Would definitely stay here again.
I travel extensively with my work and try to stay at the Best Western as often as possible because of the loyalty program they offer. In this case it was for pleasure. The hotel is clean, reception staff are very friendly and the shuttle service to and from the airport is quick and reliable (even at 1:00am). The breakfast is very well presented with many items offered (hot and cold). The guest rooms are modern and nicely decorated. A very quiet hotel within a short distance to the airport. I would recommend this hotel to any of my friends without reservation. I will return...
It's an excellent hotel. Very clean and convenient. The staff are friendly and helpful. It's close to airport but not so close to hear aircraft. The free airport shuttle and full breakfast were great and there's a laundry room too. Will definitely stay there again.
Hotel completed missed our wake-up call - nearly missed our flight. Person checking is out in the morning could have cared less when we complained plus the time they had recorded was 30 minutes later than we wanted and we still did not get the call.
After spending 12 hours in an airport, 2 flight delays and eventual cancellations, Best Western was completely unhelpful and even rude. They were completely unwilling to cancel our reservation with even half of our money back when we weren't even going to make it back to Toronto for the night. I would not recommend staying with them based on terrible customer service! I will be avoiding their hotel chain in the future.
Best Western Plus went overboard for us. Excellent value! Super friendly staff. Gluten-free and dairy-free options for breakfast were an unexpected bonus. Room was better than advertised. This was ideal for a day of relaxation while stopping over in Toronto!
The room was very clean and comfortable. The staff was helpful and friendly. They gave me ideas on the best places to visit in Toronto to make the most out of my 3 days stay. The location is very practical and accessible. The bus stop is just around the corner. The bus will take you to the subway where you can explore the city easily.
Stayed here because it was one of the best priced hotels. We were in Toronto to go to our first leafs game. The hotel offered everything I wanted. I just wish I had known it had a whirlpool. I would have loved to relax in that.
My flight into the airport was delayed so I decided to book an airport hotel for the night. Best Western Plus Travel has great ratings and airport transportation so booked here. The transfer was flawless even at 2:30 am and check in was very quick. Room and bed were clean with lots of shower amenities and coffee station. Pillows had different firmness which is great for those who hate to stack two soft hotel pillows. Overall great overnight stay.
Clean room, friendly helpful staff, good room price, comfortable beds, convenient airport shuttle service, very good buffet style breakfast-better than breakfast in USA Best Western hotels , and they serving great fresh Colombian coffee, thank you very much for pleasant stay!!
A great hotel, good location, parking is very good. Especially the breakfast is excellent, one of the best I experienced and I stay at hotels a lot. The staff at breakfast are great, really good selection of food of hot cooked food at breakfast. Very friendly and helpful staff. This hotel is definitely Best Western quality and standard. Rooms are very clean and quiet. I would highly recommend this hotel and would stay here every time I am in this area.
Rooms were clean, and quiet. Restaurant for dinner was VERY good. Not what you might expect. After a long trip, this was a welcome surprise. Breakfast in the morning was great. Service at dinner and breakfast was great too
Although I had stayed quite a number of times at a nearby hotel on the road , this was my first stay at Best Western Toronto Airport. Located on Elginton Avenue West in Etobicoke and I must say, it was a wonderful experience in all aspects! Some of the highlights from my positive experience about this property are as listed below. 1) Strategic and convenient location-- The hotel is situation almost adjacent to the western end of Toronto, bordering with Mississauga. As a result, you get access to both the core city area of Toronto (through 401,427 and Gardiner expressways) and also Toronto Pearson Airport (which is hardly a 10 min drive from the hotel). The hotel has got free shuttle services to and from the airport. 2) It's a well maintained and upgraded property. The rooms are neat and clean, the lobbies and the reception areas look good and pleasing. 3) It has its own in-house restaurant, which may prove to be beneficial for many who don't want to put in the effort and time to go to another place for having lunch/dinner. From my experience, it provided me peace of mind during my stay, as I didn't have to venture out looking for food outside on many occasions. 4) It has parking facilities for vehicles, located just in front of and at the back side of the property, for which they don't charge anything in addition. This is a great feature for those who drive in there in their own vehicles. 5) The complimentary breakfast is quite good and enough, if not outstanding. 6) During my stay there, I found the staff at the reception to be responsive and helpful. 7) For those having their own vehicles with them, there is an added advantage of having a gas station almost adjacent to the property. 8) There is a Starbucks outlet just on the next plot to this hotel and also some reasonably good restaurants/food joints located not too far awat, both on the Etobicoke and Mississauga sides. So, one doesn't have to go far hunting for food at odd hours. 9) I didn't have the chance to try out the public transport from there. But I found that there are bus stations of Mississauga Transitway, located just on the opposite lane of the hotel. The Kipling and Islington subways are located at a distance of 15-20 mins (by drive)
Happy with my stay. Room was very clean. Staff was very nice. Wish I stayed longer to try the gym and pool. Expected a little with the breakfast honestly, but not really complaining. Will definitely stay again if I'm in the area.
Convenient - well priced hotel close to YYZ. Room lovely - looked at golf course- bedding comfortable. Window that opens & lots of pillows - always a priority or me. Food- ordered food in the evening - was delicious! Very nice people. And breakfast in the morning in the AM fabulous- fresh fruit / cups & tomatoes/ Delicious bean dish with the scrambled eggs.
professional and friendly Staff, good prices.I love the fact that I can usually check in before lunch time. super clean washrooms and rooms, great breakfast! BW has lots of great promotions for regular customers, even free night after only 2 stays!
One night stay on a layover, Floria and Shaili helped me at the front desk. Pleasant and helpful, nicely kept hotel,good breakfast, I'd definitely come back again. Headed to Vienna Austria for a week .
We had a great stay at this beautiful hotel. Checkin and checkout were quick. Very kind staff. Had a great meal in the restaurant. Loved the whirlpool, very relaxing after a long trip. The king sized bed was very comfortable allowing for a good sleep before heading back to BC.
We were on a quick layover between Calgary and Cancun. We hastened the ride from the airport with a cab ride to the hotel, a $40 dollar trip. Arriving at the hotel around 9pm and hungry. No problem, being from Alberta, we understood Toronto to be the epicenter of the planet. The restuarant next door was closed, we being told, it closes at 10pm, well 9:30 and lights out. No problem, Starbucks next door too, also closes at 10pm, well 9:30 and closed. How about the "SUPER CONVINIENCE STORE" next door also..... open. Replete with a SUPER CONVINIENT selection of, chips, choc bars and pop. Up early with a grab bag breakfast. Room was nice.
By far one of the best hotel stays I have ever had..The rooms are wonderful with the beds being so comfortable and the one the best bathtubs I have ever been in.There were a variety of choices of both hot and cold for the complimentary breakfast The staff was very polite and friendly...definitely be staying here again and highly recommend staying at this hotel!!
Clean rooms, comfortable beds, great breakfast and wonderful staff! Quiet hotel and the restaurant in the hotel had great food and friendly staff. Shuttle service from and to the airport was handy and staff were friendly and helpful with luggage.
Overnight stay for travel to western Canada. Last minute Cancellation of flight by airline caused some stress, Staff at hotel were very helpful and accommodating. We will stay here for our next trip using the airport WELL DONE !!!!
Great room! Very clean and well laid out. Everything was in working order and bathroom was excellent. Water pressure was also very good. Hot breakfast was available with eggs, sausages and pancakes. Overall great service and great stay
the hotel the staff and the rooms were excellent . the locatoin was great as far as getting to the airport and other restaraunts and considering how close we were to the airport we found it to be very quiet .
i just got off a 11 hours bus ride from cochrane to toronto then checked in to this very quiet and nice looking hotel and was greeted with open arms the room was extremely quiet and the bed was super comfortable very neat and tidy then at the hotel restaurant was served an excellent supper the hotel was only 3 floors but very quiet it was the perfect rest before i go on my journey to cuba you must try this hotel on next trip to toronto a must stay mike from northern ontario
Arrived at airport at midnight. Called hotel for pickup. Prompt response and 15 minute wait for shuttle. Hotel check in was quick and easy. Comfortable room. Good neighbourhood. Just stayed overnight to catch flight back home in the morning. Had a good breakfast. Shuttle to the airport had a pleasant driver. Overall a good stay.
Toilets are not very clean ,amenities are scarce , breakfast is very poor, Front desk are not cordial and friendly , not helpful. Very expensive rate. It will be nice if breakfast has good amount of stocks and selections of bread and eggs. They only have scrambled eggs , no boiled ones.
This hotel is above excellent service, they care about your needs, and try to fulfill them with a smile, which made my day feel good. Breakfast was excellent and clean, very good ambiance. If you want to have your trip happy and enjoy, this one is the best.
I love this hotel and can't recommend it highly enough. I have stayed at several hotels in the area to catch an early airport flight and they are often more expensive and offer less. This hotel is reasonably priced, the staff are friendly and helpful and the rooms are clean. It is also very close to the airport (and within walking distance of a Starbucks). Best of all, there is a free airport shuttle and a substantial, free breakfast. Even though I have only stayed here to catch a flight, I would happily stay longer if I wanted to use it as a place to stay while I visit the surrounding areas.
This hotel is on a major road and was easy to locate. The staff that checked us in was not very efficient, but got it done. The elevator is SLOW. Pushed the call button and it took over a minute before the elevator arrived, and there are not that many floors. We took the stairs anytime we were not hauling our luggage because of this. The room was clean and organized. 2 queen beds that were comfortable. Bathroom was basic and everything worked well. Hot water was good and good water pressure. There is a Starbucks right next door, so I was able to get a good cup of coffee on the way out for the day each morning. Overall, this hotel is a nice place to stay. Nothing fancy, but the price is good and the location is good. Close to the freeway and not too difficult to get to downtown Toronto.
This is a nice hotel, very clean with excellent breakfast buffett and confortable rooms. This not our first stay in an airport hotel, so we were expecting better shuttle service to the airport. In other hotels the shuttle was constantly moving to and from the airport but not in this hotel. We were told at reception (not very friendly staff by the way) that it was only reserved for check out, despite it was parked at the entrancy all the time. If the main motive of our stay was other than the vecinity to the airport I would give them 4 starts, but with the inconvenience of the shuttle I give them a 3 start review.
I could not be more pleased with my stay at this hotel. The shuttle service was prompt picking me up, and the facility was very clean. The room was spacious and air conditioned. Bathroom very clean and modern, and fresh towels delivered every day. The housekeeping staff were super friendly and always smiling when I passed them in the hallway each morning. Breakfast was awesome! Bacon, eggs, breads, etc. lots to choose from. And the lady who drove me back to the airport was so friendly to chat with! Definitely will stay here again!
Clean room, comfortable bed, free upgrade to bigger room, comfortable and quiet climate control in the room, friendly staff, delicious breakfast buffet Would definitely stay there again. Free parking. Highly recommended.
I travel on business frequently in the Mississauga area and have stayed at many different hotels. The staff at this hotel are always friendly and accommodating, rooms are very clean, beds are comfortable and and they offer an excellent hot breakfast with lots of choices. When you are on the road a lot, it's comforting to book into a hotel where you feel welcomed.
We had decided to use a hotel as a rest-over break on our journey from the UK - with a destination of Muskoka Lakes. Due to journey times it was around 9.30pm by the time we had landed and driven around 15 minutes from the airport. Check-in was excellent and we were given a room upgrade to a suite - maybe because we looked so weary. Our body clock time was 2.30am after all... Unfortunately we had just missed the cut off point for room service from the attached restaurant. Free tea and coffee was on offer in the lobby which was a welcomed relief. Breakfast was basic but good and it set us up ready for our travels ahead. Would I use this hotel again? Definitely.
We went to Toronto to see "Come From Away" and needed a place to stay which was not downtown and yet easily accessible. The Best Western Plus Travel Hotel Toronto Airport was a great place to stay. I did notice a van marked for shuttling, if you need a ride to the airport. The room was clean and the bed was comfortable. Breakfast was fantastic with many options from traditional continental, to omelettes, sausage, beans and potatoes. As for the price, excellent value, we could stay here for much less than any other hotel of the same quality in Toronto.
This hotel location was why we stayed there. Close to airport with shuttle service both ways. Easy to get downtown by vehicle from here as well. The restaurant on site was unbelievable quick service and the burger was the best my whole trip.
We went to a concert & enjoyed q night away! Great value, service & amenities with bonus Starbucks beside the hotel. Easy & fast check in, conveniently located off the 401. Stayed in King Suite with jaccuzi - highly recommend.
Stayed here in early August during Rogers Cup WTA Tennis. First impressions, although not outstanding, were fine. In the quick summary of evaluations listed below, take into consideration that only short periods of time were spent at the hotel. Of the additional hotel services provided, only the business centre computers and free breakfast was used. -Checkin experience / Interactions with front desk staff: OK -Public areas / Lobby / Parking: Good adequate, roomy -Rooms: Excellent clean, comfortable, housekeeping well done, an in-room safe would have made it complete -Breakfast: Just OK nice but smallish dining room that fills up fast during busy time... (on second day, eggs available only hard-boiled which kinda sends the message "keeping it simple and do whats easiest")... staff present at all times for servicing guests needs which was nice... couldn't figure out why in such a small space, the one and only door into and out of the room was kept latched shut at all times, the constant opening and closing an awkward, unnecessary reminder of the flow of incoming/exiting guests, the room in general had an unwelcoming and uncomfortable atmosphere, the feeling inside was more that of a formal conference room than a pleasant, cozy dining area it should feel like -Price/Value ratio: OK -Property in general / Location: Good coffee shop within walking distance -Safety / Security: Very Good
Bright, clean and welcoming. All staff, from front desk to room-maids, are friendly and smiling. Breakfast is good - especially the mini-waffles - and the young lady on duty is helpful and quick to keep everything clean and tidy. I stayed twice, one week apart, and each stay was perfect. The Best Bite Restaurant, on the premises, is very good, with a menu to suit most tastes. It, too, has friendly staff (who even recognized me from a previous visit and changed the background music to my personal taste!
This was our first time staying here, and because of the service, it definitely will not be our last! For the family vacation, we needed 3 rooms, shuttle to and from the airport, as well as long-term parking. None of these disappointed, surpassed the service we have received from a multitude of other airport hotels over the years. When we arrived on flight departure day, our reservation was acknowledged and we were shuttled efficiently to the airport at our convenience. Parking the cars was easy-peasy on-site without having to leave our keys at the desk (a big plus for us!). At our return, we did have to call for pick-up, but this was the fastest shuttle that I can remember out of Toronto airport. When it is late, and young kids are tired, that type of service is priceless. Our rooms were ready at our return. We were lucky enough to get an upgrade... but too tired to take advantage of the in-room jacuzzi. Next time! One of the rooms had a musty odor, and it was switched, no questions asked. Our room was large, comfortable and had all the conveniences of home. We loved the high quality bedding and the two sets of right-sized pillows. Breakfast was convenient, plentiful and tasty. There is even a breakfast to-go for the early travelers, something that would be appreciated on early flights. The hotel itself is easy to find, and was very convenient for us getting back on the 401 when returning home. The lobby is spacious and welcoming. Coffee and newspaper are available. The staff at the front desk made our stay worry-free at the two ends of our vacation. Thank you!
Rooms are up-to-date and clean, breakfast is awesome, and staff are friendly! If you're looking for a place to stay within a reasonable budget, this is it. We could not have been more impressed. The continental breakfast surpassed our expectations. There were many options for breakfast, it was a really nice perk.
All the amenities and convenient for Toronto Pearson Airport. Shuttle service available, quick 20 minutes. Excellent restaurant with amazing food and service. Free breakfast and coffee available 24 hours.
The first room was very small; the bathroom floor was dirty and the tub stained. My room was on the busy road side, and I asked to be moved. I was moved to another room and they charged me more money for the room. The noisey air conditioner kept me awake most of the night. The next day I moved to another hotel.
I needed a room that was convenient to the airport for an early morning departure and my Best Western search turned this one up. Overall I was happy with our choice - the only thing that I missed was the breakfast as it is offered from 6:30 to 10:00 and our flight was at 07:00 so had to be out before 5 am.... the nice part was there was still some light snacks and juice that got us through the morning. Thank you Best Western!!
Far enough away from the airport that you do not hear air planes taking off. Good restaurant attached to get a good evening meal before or after your flight. Very nice breakfast. Despite the busy traffic for our 5:00 pm arrival, the van picked us up in reasonable time - our room was ready - we had a good meal at the attached restaurant which is open from 4 pm to 9 each night
The rooms are fine. Basic but clean. The shuttle doesn't have seatbelts, but it is nearly as large as a bus. It's about 15 minutes' drive to the airport - not as close as we'd expected. The people at the front desk took their time finishing their conversation before offering to check me in, even though I was waiting with 2 small children, and the shuttle was late - I wasn't too impressed by the service. My biggest complaint was the cost of the food. For basic breakfast and dinner it nearly cost as much as our room rate. When booking, the website said that breakfast was available for a "nominal fee" but for one adult breakfast, 2 kids' breakfasts (small), 2 side dishes and 2 coffees we spent over $50. It cost $7 for a simple fruit cup. I think I'd have booked with a more inclusive hotel for that price. We also had dinner there, and the dinner restaurant we felt was also too expensive. At least, it cost a lot more than much nicer restaurants in our Toronto neighbourhood. We asked for a second melted cheese sandwich for our son - the sandwich that came with the kids' meal was very small, just a couple of slices of thin white bread with a paltry amount of cheese between and we found it insufficient for a 4-year-old (even my 2-year-old would have liked more). At first we were told we'd be charged another $10 for this simple sandwich! We requested that the waitress check whether we could have a reduced rate since we were just asking for 2 slices of cheap bread with a piece of cheese. She said she could do it for $6. We went ahead, but felt it was still very expensive, given that we'd already paid $10 for a pretty meager kids' meal and we'd also paid for a room at the hotel. We had no choice of other restaurant that day, and we felt taken advantage of.
The Best Western Plus Travel Hotel is a great place to stay if you need to be close to the airport. Shuttles every hour, and the staff are friendly and helpful. Our room was clean, comfy and quiet - exactly what we needed!
The Best Western Plus Toronto Airport Hotel is that perfect hotel near the airport, but on the quiet side, just far enough away you don't realize the airport is near. The rooms are nice,check in fast, a good continental breakfast and a casual hotel bar with an outdoor patio even though it does look on to the parking lot. There is a nice restaurant, London Gate, about a mile east of the hotel on Eglinton Ave, but not to many other choices within a mile of the hotel. The hotel also borders a park area in the back that streches down the street.
Best Wester Plus Travel was very comfortable, clean and friendly service. I have stayed here several times over the years. On all of my trips I was there for more than 5 consecutive days. The staff was very pleasant. It was very quiet and when I set up my reservation I asked for a few accomodations (ie. top floor, away from ice machine and in the back) which they did accommodate. The only negative was the "hot" portion of breakfast - eggs and meat choices limited (not appealing or tasty), but they did offer things like bagles bread, fruit etc. I only had the staff clean my room two days while Overall very good experience.
I liked this hotel, breakfast was good, sometimes food was hard. But overall good. I wish they had a swimming pool. And the bench outside was very wobbly. I liked the golf course near by. Would recommend
Great hotel with awesome staff. Both breakfast and supper served good food and lots of it. Room was clean and bed was fantastic.only downside is there is nothing around the hotel within walking distance
We checked in on June 30 for a four night stay.We had no problems at all checking in or during our stay. Although there were four of us all using smartphones and tablets the WiFi was up to the task. Housekeeper was very pleasant and easy to deal with. I felt we received good value for money. We drove in from Ottawa so I had no need for the airport shuttle but they certainly had one. The location near both the 401 and 427 made getting around easy. Check-out was simplified for us but that is where I ran into a small snag. The quick checkout instruction sheet indicated that if you were collecting Aeroplan Miles or Air Miles you should notify the front desk. When I approached the front desk with my Air Miles collector card I was rebuffed as the lady said I was already getting rewards. It seems that if you are a Best Western Rewards Member then you cannot get any credit for the above mentioned programs.
I asked for a larger room on the quiet side of the hotel. They charged more money but we moved since I am a light sleeper. The bathroom was dirty -- I was told by the housekeeper that the floor tiles and tub were permanently stained but when I used a clean tower the dirt came off the floor. The air conditioner was so noisy that I was awake most of the night. They were going to charge me more money for the second night at this hotel. Needless to say, I went next door to the Hilton and switched hotels.
Staff was very pleasant and helpful. Everything worked perfectly in the room. Very soundproof. 2 pm check in. Room was very spacious and well equipped. Parking was convenient. Very clean and well looked after. Breakfast had a large number of selections. Will definitely go again.
We found the BW Plus on a park/sleep/fly website, and we're so glad we did! So often, these kinds of properties offer borderline quality, but that's not the cast with this hotel. Our room was clean, spacious, and super comfortable - and believe me when I tell you how grateful I was for that coming off a 10 hour flight! The front desk staff, both Khalid and Shala (sorry if I've misspelled!) were friendly and kind. Shala even asked how we enjoyed our vacation! The breakfast offerings were pretty standard, there was also a fitness centre and whirlpool, but we didn't try those out so can't comment. BTW, hint for the shuttle, they leave the hotel on the hour; keep that in mind for arrival and departure timings.
Overall the hotel was good place to stay for the money. We were able to leave our vehicle in the parking lot of the hotel while we traveled out of the country, so in that regards its was worth the money.
We were given a suite room with a two person whirlpool without even asking for it. I was in it for 30 minutes. Very nice surprise. We were able to leave our car for two weeks for less than Park and Fly charge.
Close to the Airport and situated south of the city. Comfortable, clean, spacious and reasonable rooms. Breakfast is decent, and does the job if you are in a hurry and need something quick to get you going.
My daughter and I stayed at the hotel the night before her flight to Florida. The Best Western was easy to find off the 401, and check-in was quick and easy. We enjoyed great service and a good meal at the restaurant. I found the bed to be the most comfortable I've found in a hotel, aside from Animal Kingdom Lodge at Disneyworld! My only wish would be that the shuttle run more often. Otherwise, everything was perfect!
Whirlpool is pretty big, the room was basic, not much decor but very clean an very spacious. A few channels to watch on tv, didnt use their wifi so not sure how it runs. Pretty decent for the money. Would stay again.
Excellent spotless accommodation! On-site restaurant --great meal and terrific service. Other restaurants within walking distance. Starbucks next door. On a bus route too! Quiet room....very comfortable bed and pillows. AC quiet. Super hourly airport shuttle service available. Front desk staff exemplary! Excellent accommodations and service! Superb value!
Great clean room with all the amenities needed. Close to the airport and businesses. This place has a great staff. I will be back each time I am in the area for business. The breakfast was good as well with lots of choices
Picked us up at airport (waiting for us when we exited building). Next morning took us back to airport, unfortunately only go on the hour. At least they had a "Grab and Go option" as we left before the continental breakfast opened. Room was great, bed was good.
I stayed at this Hotel cause my girl was coming in from Denmark and I thought I could meet her and celebrate the Raptors big game all at once but although the Raptors lost the day after my stay they still end up winning so it was worth it and the food at the postcard was excellent
My girlfriend and I spent the night at this hotel . Upon check in the girl who was at the desk was very informative and friendly and accomodating. She also made sure I got a rewards card. The ground were very well kept and as I approached the front doors the aroma of fresh flowers was very pleasant. They have a free shuttle to the airport as well.
Shuttle pucked us up at the airport as per the hotels web page instructions. We called and they said 25 minutes and they were within 25 minutes. The lady who drove us was awesome. She also worked the front desk. Very helpful. The room was very clean (however chemical cleaners and I dont get along). The restraunt was great. Fries were actually hot. The only downside depends on if you like aircraft or not (i live them). The hotel is on the glide path to runway 33 Left. So you can enjoy watching aircraft all evening. If you dont enjoy aircraft suggest you might want ear plug if noise keeps you awake. Over all awesome place to stay.
Wanted to spend a day in Toronto on our way back home from Dominican Republic. Chose this hotel for proximity to airport with free shuttle service and because it stated it has recently been update. Have been part of the Best Western loyalty program for many years and was very disappointed with my selection. First of all, when I booked online I advised that we would require the shuttle upon arrival and provided our flight details. Since I did not get a confirmation of pick up, I sent a follow up email request and was sent instructions i.e. call us after you clear customs. Good news, we didn't have to wait too long before we were picked up. Got a room on first floor and it looked nothing like the online photos. Felt dirty to the point where I was reluctant to take my shoes off and even sit down. (See the dirt on the chair seat and the sagging sofabed cushions). My husband being tired from the trip stripped naked and hopped in to the bed, but I couldn't get over the feeling of filth. Then to make matters worse a group of smokers decided to stand right outside our room and were chatting away. While this is out of the hotel's control, I thought there is no way I will be able to sleep here, so I went out the the reception to request a different room. After first being told that they had a full house and no cleaning staff on hand to tidy the room we had been given, we were offered an alternate room on the second floor. This room was better than the first room but still nothing like the online photos. Breakfast next morning was great. Staff made sure to clear off tables as soon as guests were done. Good selection of breakfast foods. We had to reserve a spot on the shuttle to get back to the airport. We were asked upon arrival to reserve our spot but we didn't know if we would sleep in or not. Told if it got filled up we would have to wait for next one. Still on vacation time so no rush to get going. Urged to put our names down, but once we got on the shuttle there was just one other family of three in the shuttle so not sure why it was so important to get our names down. It was all very strange to me.
This hotel was clean, the rooms were well designed functioned without problems. The staff was very helpful and were willing to go the extra mile to service the guests and provide information in a friendly manner. The attached restuarant is a nice feature which allowed one to stay for an evening meal in the hotel. The shuttle service to the airport was also provided.
Their shuttle is not bad and the hotel is not in the direct flight path of the airplanes. Breakfast is included and not bad. WiFi is decent and the rooms are quiet enough to get a good night's sleep. There's a Starbucks next to this location and a couple of nice restaurants further down the road.
Could not ask for better reception, room, breakfast (real dishes) or checkout. Free parking, very quiet room. Flawness internet access. Did not use many of the ameneties but appreciated they were there if i needed/wanted them.
As the property name suggests, it is close to the airport. It is far enough away that it is not in a direct flight path. The Shuttle service to and from the airport was fine. All staff members were professional and friendly. The Front Desk appeared to be understaffed and at times the Agents were overwhelmed. The breakfast while rather mundane was fine. I did have an issue with my room that was not resolved. I would have been fine with this if I was there for only one night, however my stay was for four nights. I was offered a different room upon check-in but the location was next to the elevator and pop machines. As a lite sleeper I elected to stay with the originally assigned room. The Bar and Grill Photos look nothing like the actual Bar and Grill. There are several other dining options within a short walk. In my opinion, this property is on the lower spectrum of a Best Western Plus property. As indicated, it is OK.
The hotel is situated near the airport but not under the flight paths so we got a quiet nights sleep. The rooms are nicely decorated, the beds are comfortable and the bathrooms are a good size. There is a shuttle to take you to and from the airport if needed. There were lots of choices both hot and cold for the complimentary breakfast. The staff is helpful and friendly. We will definitely be staying here again.
Very clean and comfortable with a very nice staff. Free shuttle pick up, call once you arrive and after you have picked up your luggage. Very nice free buffet breakfast, one of the best airport hotel buffets I've had and I've stayed at several airport hotels. Quiet and close to the airport. Had a long UBER ride into downtown. Might have been better to take the free shuttle to the airport and then catch the UP Express into downtown.
Had to overnight in TO so stayed at the BW+, room was clean and bed comfortable, Staff very nice and helpful, Breakfast was nice, needed a little something for the next flight. Breakfast staff polite and efficient
Ten minutes to the airport and masses of parking in a restaurant rich area of town. Great for those early flights. Friendly management and safe parking for extended times away. Breakfast was varied and well prepared and presented. All in all, a good experience.
The hotel was conveniently located, clean, relatively up to date room decor, beds were very comfortable. We were on the main floor and it was very quiet. The hotel had it's own restaurant, the free hot breakfast bar was great start to our long drive home. .The staff were friendly. There were no shops or many things to do in close proximity to the hotel. ,
We stayed there for one night just between our flights the people at the front desk where very helpful the room was clean and cosy we have had a good time there and when we fly to Toronto we like to stay there again
Commendable comfortable lounge with high cleanliness. Room was comfortable with fridge and microwave which was what I needed exactly. The airport shuttle was timely. The staff friendly and still professional. The staff were of tremendous help thoughout my stay.
We have stayed here twice when we have had to do an overnight in Toronto while en route to the Caribbean from Vancouver. Both times we have been exceptionally pleased by the friendly service on the front desk, the cleanliness and modern decor in the rooms, excellent wifi, and the very efficient shuttle to Pearson Int'l. Unfortunately we had to catch our shuttle before breakfast was served, but it was so nice that they had coffee and grab and go bags for some snacks for us to take. Good value and friendly service.
highly recommended! I've stayed here many times and will not look elsewhere anymore. amazing front desk staff, very professional and always helpful. the rooms and bathrooms are spotless. breakfast is included in the price and I know you don't usually expect much from hotel breakfast but I always look forward to the one at this location. service is great and food always fresh and delicious. I've never seen so many food choices in a hotel restaurant before. there are many hotels in this area but I always get the best rate at Best Western, especially since I've registered with them and can take advantage of the member discounts and promotions
This is our go to Hotel when having a lay-over in Toronto. The BW Plus Hotel is minutes away from the airport. They provide a free shuttle to and from the airport, which is very efficient. The Hotel is clean, quiet, spacious rooms and comfortable beds. The staff is very friendly and helpful. The breakfast, as well as, the attached restaurant is excellent. We recommend this Hotel.
We came back from Michigan as we stopped by here to tour the city. The price we received was great. the room was in great condition and the beds were comfortable! the breakfast was decent and staff members were bit helpful!
We had an excellent overnight stay at the hotel. We arrived right at 2 pm and easily checked into our room. The room was clean and everything was as hoped it would be. The location is great. Starbucks right next door, Tim Hortons right down the road and all the fast food restaurants are just minutes away and easily accessible. The hotel backs onto a golf course and even though there were jets flying overhead on their way to the airport, when it came time to go to sleep we didn't hear a thing. Parking was free and easy, the beds were very comfortable and the location couldn't be beat for convenience. The room rates were also very reasonable compared to the other hotels nearby. We certainly will plan to stay here again on our next trip to Toronto.
The airport shuttle service was awesome. The staff were wonderful and personable and the complementary breakfast was great. Wide choice of food from boiled eggs to waffles. The wifi signal was strong.
All the staff was friendly and great! The rooms were clean and the bed was comfortable. The shuttle from the airport to the hotel and back was a great money saver and the drivers were great! I will stay again.
I get the shuttle from the airport and the driver took me to the WRONG hotel, the hotel he took me to was "kind" enough to offer a cab to the correct hotel..$10.75 I should not have had to spend if the driver could understand and speak proper English!!
The hotel was clean, breakfast was Awesome and the staff was very helpful. It's just 2 block from the bus terminal- which take you directly to the subway. The hotel also had great info on site seeing. We enjoyed our stay and will stay again.
The staff are always friendly and very helpful. The rooms are comfortable and clean. The breakfast was filling and offered a good variety. The location is easy to get to from the 401. Check in and out runs very smoothly. Deffinatley recommend staying here.
When I entered the hotel, we were greeted. I like that! Our room had a TV, a fridge and a comfortable shower. Our beds were perfect for dreaming. However, at 5 A.M. our phone in the room rang. We were taken the bus to the airport. We would miss that room! They have two elevators, a swimming pool, an exercise room and a hot Jacuzzi as well. Everybody we saw were friendly. A must see!
excellent hotel and good breakfast. more expensive than i expected. cleam rooms but loud heater. free airport shuttle but you have to book before hand. breakfast from 630 to 10 am which is great. free hot water for tea at lobby but you have to pay for coffee
The shuttle service was not available when I arrived as could not reach the hotel, I took a taxi from airport that ten minute ride cost me $49.00 the biggest ripoff I have ever experienced from the TO airport, check before you take the ride. They gave me a late checkout in lieu of shuttle in, the shutout went smoothly for me. The room was spacious, comfortable beds and nice amenities. The restaurant was ok, but nothing to rave about.
This was the cleanest hotel I have ever stayed in. We arrived late and because of plane delays, so we were tired and grumpy, the hotel staff were efficient and got us into our room quickly. The room was perfect and we were quickly relaxed and ready for sleep. Many thanks to the hotel.
Spent 4 nights here with my better 3/4. 25 min from downtown 10 min from the airport. Nice clean rooms, Great service with friendly staff and breakfast was very good! Was close to the highway for efficient travel to all the attractions toronto has!
Really good value for the cost. Beds were very comfortable, and breakfast was good, lots of selection, excellent coffee. Friendly staff, quite clean location. Parking was free which is a huge bonus in the area. Will stay again next business trip.
Checkin process is labour intensive and the staff don't seem to know what they are doing. Multiple night reservations are a problem system will check you out each night and you need to check back in (which is a labour intensive process) each day. Breakfast buffet is good, good variety and bed are SUPER comfy!
Once again we stayed with Best Western Travel Hotel on their Park, Sleep and package and once again, it was an outstanding experience. The check-in was quick and easy and our room was clean, spacious and quiet. The breakfast was very good, as always, and the shuttle, comfortable and worry free, but what was most impressive, was the friendliness and the professionalism of all the staff. Well done and thank you, W&R S
As with any business enterprise there is a certain amount of artistic licence employed in the advertising. We were sucked into renting a room for the night. Never again. We were planning on staying here on our return home, but booked elsewhere immediately after the check-in. When we arrived at the airport and called for pickup the personable young man we talked to told us that the shuttle would show up in 10 or 20 minutes. No problem as it was cold outside. It was a bitter night because of the wind chill. As the promised 10 to 20 minutes became a frozen 45 minutes I called again. This time I think that the woman who was mentioned in a previous comment answered the phone. We were condescendingly told that it was probably traffic. She was obviously too busy to call the driver and confirm an ETA so that we could get out of the wind until he arrived. When we finally reached the hotel we discovered that the hotel does not run an actual airport shuttle. More like a one shot courtesy van. Runs only once an hour. If it's full, tough luck. If you have to leave earlier than the buffet you can take a granola bar and orange from the desk. Oh goody. Free breakfast. Not. Upon reaching the room I also discovered that the ambient temperature was 74°F. Too hot for sleep. The AC cooled it down, but created a lot of noise. That and the lumpy bed were what decided us on using a different option that would involve being able to get some sleep. The 'restaurant' portion of the hotel is nothing exciting and also appears to be staffed by some people who do not want to be there, either. Fortunately there are some options down the road to your left as you exit the hotel. Not to be getting away scot-free the next morning the courtesy van driver was more concerned about the cold weather than his driving. He also tried to drive without the seatbelt and was told that he could do that on his own time and not with customers on board (or ever, for that matter). I would not recommend that you stay here. Looking around from the parking lot there were half a dozen nicer looking hotels close to the same restaurant selection. Couldn't be any worse, at any rate.
Only stayed one night for an overnight flight layover . Shuttle service was efficient and arrived in the time frame I was told. Room was comfortable and clean. Only downside was I arrived at 9:15 and went for supper at 9:30 . Restaurant hours posted as closing at 10 but I was told when I walked in that it was closed. Not even bar service .
This hotel has a free shuttle service to and from the airport. One must call them from the airport once one's luggage is picked up. It takes them about 15 - 20 minutes to get there. Make sure you get in the correct shuttle van as there is at least one other Best Western hotel that has an airport shuttle service. The hotel also provides rides to the airport by reservation (on the hour). This is only for people who are checking out and catching a flight (i.e. not for rental car pick up, etc.). The hotel is also convenient to bus stops for those who want to get to the subway system. For those who need a taxi to the subway system, it will cost you about $25. There is free parking for those who have a car, and there is apparently long-term parking available for return customers for a price (I have never used this). There is a free breakfast which is reasonably good. It includes hot items like small omelets. The hotel restaurant is open for dinner, but not lunch. Everything I ate there was good. There are other places nearby to eat . . . a Starbucks right next door (this is new) as well as several other establishments about a 5-7 minute walk to the west, including a pub/restaurant that stays open fairly late. The beds in the hotel are comfortable.
Excellent! Booked directly with the hotel phone number where I was assured that by booking direct, I would get great service with no problem for going over seven days. Thanks Angel and the nice lady that came on shift after Angel. So surprised when we were upgraded to a beautiful Jacuzzi suite. A true highlight ..shuttle service was exceptional...Stormy day so after arriving, decided to eat in the restaurant...great service and food. Too early for breakfast but we appreciated the Grab and Go option. Looking forward to booking again for our next trip. Staff were all outstanding and welcoming.
We did a park/fly/sleep stint here and I would not use them again. The two gentlemen who greeted us when we came back from our trip were lovely, engaging and customer service oriented. The girl the next morning? Apparently did not want to be there. I couldn't wait to leave. And over 200.00 for one night of sleep and no breakfast? Bad decision. I would look around next time. Not to mention the kids running through the halls till late at night. Awesome!
Very good service .check in check out professional .check out staff very helpful breakfast was good and service was very good . Shuttle service go airport was quick and timely. I would recommend this hotel and will stay there again
Stuck at Toronto airport late at night. I called Best Western and they went out of their way to make sure we found the airport shuttle. We were able to grab a few hour of sleep in a clean and quiet room before leaving on the 4 am shuttle back to the airport. The staff were polite, friendly and helpful.Lr
A great choice if you want to park your car somewhere safe,while you travel. Great shuttle service to the airport..A very efficient, and pleasant staff. A good breakfast is included,including a wide variety of both hot and cold choices.The area was quiet, which was appreciated after travelling all night and having to sleep in the morning..great
We arrived on a cold blustery night in January. Free shuttle is nice.. Room was comfortable, nothing to fancy, bed was comfortable. Front desk staff were very good. Shuttle runs every half hour on the hour.
Mediocre hotel. Price was very reasonable. I thought it might be a little nicer being a plus. Clean, beds were comfortable. Transportation provided to airport. Friendly staff. Attached restaurant was excellent food. Highly recommend it.
It was just a random stop for a business trip. I was surprised. Everything made me feel welcome. The room was very comfortable and everything in it was in good condition and clean. Breakfast was made to please guests and not just to have "free breakfast" listed. The staff was very friendly.
The hotel is very clean the rooms are great and very cozy. The staff are very nice friendly and helpful. The breakfast is really good offering many different varieties of food from eggs to sausage cereals and many other things. Parking is free for hotel guests during their stay. There is a gas station next door as well as Starbucks and many other restaurants. The bathrooms are well equipped and come with shampoos conditioners body lotion and other great soaps.
Big clean quiet room, decent breakfast, good staff -- Farah, one of the staff, handled my bad mood brilliantly, didn't take offence when I was just plain difficult and wouldn't take a $5 tip. Real good value for the price. I will stay there again, recommend the place to friends but I would also warn them that the wait for pickup at the airport by the hotel shuttle can be as long as 30 minutes ... I suspect a larger hotel might have a couple of shuttles running with a shorter wait time
Best western Travel hotel Toronto is situated in such a town side area which is quite and calm. It is a fantastic hotel near to Toronto Pearson Airport and easy traveling to down town. Rooms are large and well equipped. Room heater and jacuzzi are available in guest rooms. Staff members are well behaved.
The hotel we stay at now 3 yrs in a row very clean, pleasant staff, and if you have a problem they go out of their way to fix it, We stayed here for park 'n' fly service is great always something to snack on for early flights plus restaurant if flight is later with good food
Well we stayed here, via personal reasons. However, very personalized and clean facility. The facility is not far from the airport and conveniently placed for all locations in and around Toronto. Free wifi, free breakfast. What else does a traveler need?
The staff were friendly and could not do more. The room too was clean with little extra touches....towels etc nicely displayed. The breakfast was well done in a five star dinning room. After two days of travel I was able to relax in the Jacuzzi, and get to bed early. No noise and comfortable beds. The connection with the staff was always great. Feel I made friends and will certainly stay again. I was able to leave my vehicle at the hotel, and the shuttle from the airport convenient . Having a comfortable place to recover after a hectic couple of days was wonderful.
Hotel was very clean, room was quiet, well appointed, breakfast was included and shuttle was prompt and entire staff was courteous. The hotel is not on the airport strip but still close enough for a short ride to the airport. Shuttle was prompt and friendly. Definitely would stay here again
beautiful room, 12 foot ceilings, jacuzzi in room and a king size bed, couldn't have asked for a better time! Restaurant/ room service was phenomenal highly recommend it. check in/check out was simple and the staff was completely accommodating. Will be back!!!
Great spot and location for one night close to toronto. The breakfast was excellent and perfect for quick spot to have something to eat in the hotel. The front desk was very hopeful in list near location for us.
A good Hotel with easy and quick airport access. Clean and modern looking. So many hotel should be like this one. Breakfasts are like most hotels. Surprisingly quiet in regards to the airport proximity even with rooms facing the road and airport. I can easily recommend.
Stayed here for one night going to the Caribbean, and another night on the way back. Great clean hotel 6 mins from the airport. They offer free shuttle pick up at the airport and also from the hotel to the airport, and they were very prompt in their pick ups. The free buffet breakfast in the morning is also excellent! Will definitely stay here again on my yearly Caribbean trip stop overs in Toronto.
Hotel is further away that what I would consider a airport hotel, lobby has been renovated but that is where it ended for us, the rooms was dated and if that and the hard bed didn't convince you, the bathroom was even more ran down and dated.
The best BW we've stayed at. Room was well kept, fresh and very clean Their in-house Restaurant was good (burgers very good). Amenities in gym better quality than most places we've stayed at. And you can see the TV from the hot tub (lol).
Even though we were only there for the night before our flight, our room was spectacular and the bed was so comfy! It was the perfect way to kick off our trip and we felt safe parking our car there while we were away for the week. The shuttle service was reliable and very handy too! I would stay here again!
Great hotel for the cost.Extended parking was a good value also.We missed the morning breakfast, but the options looked great.The shuttle to the airport was fast and timely and clean.We would definitely stay there again.
Everything looks good. Property is very near to Pearson International airport & Hwy 401. Cleanliness is main motive of the property. Staff is very co-operative. Airport pick-up & drop-off facility is an excellent. Breakfast items are very limited for vegetarian.
We stayed her overnight as we waited to connect with a flight the next morning. Our shuttle driver was friendly and very helpful. Check in went fast and I loved that we were on the top floor at the end of the hall. There was a minor maintenance issue with the room and we chose not to say anything till the next morning as we had a short stay. At checkout the staff were appreciative of the feedback. The room was very comfortable and clean. I liked the added touch of a sanitized remote control and also having a bathrobe available. We plan to do more travelling in the future and will stay at this hotel should we need to overnight in Toronto again.
Very clean room. Comfortable bed. Very nice staff. The breakfast was good, but the eggs were like rubber. Other options were good. Great coffee. Lot's of selection. Very quiet location. You have to buy the coffee in the lobby. I think it should be free. But that's a small thing. Overall, this was a very good experience and I would stay at this hotel again. The price was acceptable for the quality. I didn't use any of the other amenities, but apparently there was a hot tub that is very nice. If I had time I would have used it. It's also an easy and convenient location.
We were in Hogtown for a conference nearby. Friendly, efficient front desk staff, clean and quiet room. Great location at a very reasonable price. The standard BW breakfast hit the spot. We also had dinner at the attached Restaurant, which is an experience that we wouldn't repeat.
My experience at this hotel was very good. Nice lobby decor and very friendly welcome from the staff. Room had everything you needed including refrigerator, couch and coffee table, iron and ironing board, extra bedding, etc. The breakfast was very nice with a lot of variety on offer. Location is about 7 minutes from the airport and they have a large parking lot. Starbucks is right next door to the hotel plus a service station.
My wife and I stayed overnight between flights.When we arrived at Toronto airport we phoned the hotel and they sent the shuttle to pick us up,the shuttle is a free service.It takes about 10 minutes to and from the airport. The lady who picked us up also worked on the front desk check in. Our room was clean,no safe in room, which is unusual these days. There is a coffee/tea maker in the room. The restaurant is open until 10 pm. the menu is okay,just average.the buffet breakfast is free,again,just average. Nothing fancy but good overnight airport accommodation.
Clean modern lobby. Upgraded us to a suite room. Very quiet and clean. Staff very friendly. Breakfast was average. Prepared egg things and boiled eggs. Lots of other carb options, including make yr own waffles. Coffee at breakfast and in room was not good. Overall, a great stay and recommend.
Stayed here for 3 nights. The room was clean and well presented. Breakfast buffet was included with hot and cold offerings. The shuttle to and from the airport was also good with minimum wait times. Great place to stay near the airport.
Comfortable and neat room with amenities. Pass code for free internet hookup was provide in room. Room was quiet with few distractions, so ideal for getting a little work done. Staff were friendly and accommodating - this makes the difference for me. Had to leave for a very early morning flight so could not avail of the breakfast. But light snacks and fruit were provided at the main desk - very thoughtful!
Nice hotel, clean, rooms have typical amenities. We had a king bed and was comfortable. Our floor was quiet and had no issues. Breakfast was standard as most. Room was in excellent shape, no wear and tear like some. Would definately use this hotel again. Close to the airport.
Very good hotel, clean with a very good breakfast. Near the airport with a shuttle. Stuff was helpful. Far from downtown.Rear near restaurants, you must drive. No safe box in the rooms, found in the reception. I enjoyed my stay.
The hotel was convenient to restaurants and other services. The room was clean and wifi worked well. The chair and ottoman came in handy for resting after a day out. Fair drive to city(Toronto) for theatre area. But the price outbeat convenience of staying in the city area. BEST BITE restaurant served a hot continental breakfast and we enjoyed a great dinner. The beer-battered fish was filling and the apple caramel cheesecake was succulent. Second stay at this location. There will definitely be a third.
A small, clean, quiet hotel with nice up-dated decor. Shuttles to airport.Many restaurants within driving distance. A new Starbucks beside it.Golf course behind it. A very pleasant setting in the city.
We had an excellent time in this place. The room was very large (2 double beds inside the room) We came very late in the evening, we parked very easily in front of the place main entrance. We decided in the evening to try the restaurant located in the enterance floor of the hotel. We had a good meal and excellent service. Breakfast- was very rich There was an Ironing board and an iron inside the closet. Very recommended place.
Well maintained and excellent business hotel in the heart of the city. Breakfast spread was very good. Patio concept was very cozy and interesting to spend the evening outside enjoying the breeze. All your branches are very good and maintained well. Staffs are versatile with the city information.
The hotel offered a comfortable, quality stay that met my needs at a good value. The location of the hotel was ideal and provided easy access to major highways and local amenities. The rooms were clean and comfortable and staff were pleasant and helpful.
The room was spacious and comfortable but not as clean as I had hoped. There was dried urine on the floor by the toilet. Other than that, no big complaints. I liked the vending machines with travel essentials. The early "grab and go" breakfast could use some improvement. Juice boxes and granola bars are okay but it would be nice to have some fresh pastries as well. The shuttle to and from the airport was fast and convenient.
We booked in because close to airport and thought would be easy to get into Toronto. OK for one night using shuttle to get to airport but not a good base to do anything more. Can't use shuttle to get to train service at airport if not flying out and difficult to use other public transport. Social areas are not very comfortable - very utiliterean. No comfort in bar area. The saving grace in this hotel are the staff. They make you feel welcome, go out of their way to make you feel comfortable and give great service, especially in the very basic bar and restaurant area. Thank you staff for your hospitality. Wouldn't recommend.
Stayed as reasonable price hotel close to the airport. Plan was to use shuttle to catch train at airport to go downtown. I should have read better as shuttle only for guests flying so unless you are flying I wouldn't recommend. Location is not great so you need to drive to amenities.
All travelers (business, family or tourist) recommended to stay this hotel for excellent service, location and quality of the property. Services was excellent, property was neat & clean, very affordable cost, location was excellent.
Stayed here an overnight on a layover en route to Germany. Shuttle pick up from airport was very quick. I was picked up within 10 minutes of phoning from baggage pick up area in Terminal 1. Ride to hotel was quick;less than 10 minutes. Only potential drawback was that I had to load and unload my luggage onto the back of the shuttle. The driver surprisingly so made no attempt to offer to assist in this for me or the other passengers. I found this quite odd. Check in was fast and service desk attendant cordial. Room was on the smaller side but clean. There was a smell upon entering the room but I think it was because the air conditioning system was off all day. The air conditioning system was ok but room was still warm through the night. Not many places to walk to around as it's in a business district. I walked to a grocery store but it was 3.8 km away. Gym is small. Equipment is a bit dated but worked just fine. I am a runner and the treadmill was good enough to let me run 5 miles. Gym was very warm with only a small stand up fan to circulate air. Overall this is a very acceptable hotel for an overnight stay. For the price I paid I can't complain and it was one of the cheapest hotels available at $150.
Really It Was Very Excellent hotel. I was stay that hotel for 18 days . GM MR. KABIR was Very good management and really nice person. all good staff..are very good and they service best. in future i will always stay this hotel. all room is best. breakfast was best.
The staff is very professional! The room was comfortable. We enjoyed staying at this hotel. We were not aware the restaurant was being remodeled the night we were there and we did not have a car so that was a bit of an inconvenience...otherwise everything was fine. The lady who handled our check out also drove us to the airport. She was super friendly!
Nice & clean room with all amenities required for transit stay. Hotel shuttle to and fro from Pearson airport was very useful; you need to call them as soon as you reach the Pick up point. The ladies at the reception drive the shuttle, so they normally come (in about 15 to 20 mins) once they get your call. Staff are helpful & courteous specially we were greatly helped by Ms. Shaili Patel of Front office who dropped us to the airport & took special care with our baggage handling. Breakfast was elaborate and well served in their restaurant with proper cutlery. Also other drink & dining options are available nearby (5 mins walk) like an Irish Pub, a Chinese restaurant (great food!), Tim Hortons etc. In all, great value for money!
The hotel was not luxurious. But it was neat, clean and friendly. All reasonable expectations were exceeded. All employees were courteous and pleasant. Not overboard with hospitality, but very straight and friendly.
My company puts me up here and I've had no complaints. Clean rooms, friendly staff. Restaurant had a good selection of craft beer after a long day. Restaurant had a limited menu but food was good and service was quick.
Surprised to find room not ready when check-in was 2 pm and we arrived at 3:15. Manager on duty apologized but no offer for a bit of a break on price. When we got into room, tub had soap rings around it so obviously not cleaned very well. Reported this to day clerk. Again apologies but no compensation. Room itself was very spacious and comfortable. Hotel is quiet in a good location. Breakfast was usual "free breakfast" fare. It was OK.
The room was clean, staff was friendly and picked us up at the airport. Next time I would recommend staying closer to downtown but it was an easy ride back and forth. I like the hotel for the price. The breakfast was good with eggs, croissants and the diner food was good also. We spoke with one of the dinner managers and he was friendly. Overall a good experience.
My wife and I visited the Toronto area early in August after deciding on the BW Plus Travel Hotel for our accommodations; we were very happy with our time there! Our room was clean and comfortable and the continental breakfast was good each morning! The hotel staff (front desk, housekeeping, and breakfast room) we had contact with were friendly and helpful; they know how to look after their guests - excellent service! The location was perfect for us and met our needs! Note: On arrival at the airport, be sure to call the hotel (specify Travel Hotel as there are at least 3 BWs near the airport) for a shuttle pickup. All should be fine from there..! Thanks again, to the fine staff at 5503 Eglinton Ave. W. for helping make our stay an enjoyable one!
Good hotel and good breakfast, parking at front and back. Front faces Airport and Eglinton Ave. Coffee/tea available at lobby, free b/w 5-10am. About 20-25 mins to downtown T.O. Had room with queen bed and sofa in room was a sofa-bed. Nothing extra special, but we enjoyed our stay here and would stay again.
We had a great experience with free shuttle from and back to the airport. Only minutes away. Their breakfast is very good with convenient hours, 6:30 - 10:00 a.m. But what surprised us was the quality of their restaurant which is only open for dinner. The quality of the menu items exceeded our expectations. It was delicious and the pricing and the ample portions were fair for the four of us. Anyone who needs to be close to the airport needs to check out the Best Western Plus near Pearson International Airport in Toronto. And you are also a short ride to their Square One Mall, the largest mall in the Ontario Province, we later learned.
We have been using this hotel before and after we go on vacation for a number of years and we are always happy with the service we receive. Their airport shuttle is large, comfortable and runs at convenient times and their book and fly parking program is very reasonably priced. The free internet and breakfast are just added bonuses.
Well I was searching for a hotel close to the airport and thought this one included complimentary parking while we were away but only the first night while we were in the hotel itself. $75 for parking for the week and we were going to be away for 2 days, so parked at Skypark for 41 and honestly doubt I will ever stay here again, as bed was uncomfortable and hotel was noisy and getting up at 5 am for a flight that didnt help us. As well breakfast was not even available for us when we left the hotel. Was not impressed and like I said will not likely stay here again as cost is only slightly better than others.
I needed an hotel nearby Pearson airport. The shuttle pick up was very fast and the room very clean and comfortable. The staff was very friendly. Breakfast was included and with a nice and good choice of food.
My husband and I stayed in the jacuzzi room last week it exceeded or expectations. It was big and clean, the bed was very comfortable .We ordered room service with was reasonably priced. We would definitely return to this hotel
We stayed here one night after our trip. Before our trip began we parked and and checked our car in. Once we where there we inquired about the shuttle and where told the next one wasn't leaving for the airport for a hour and forty minutes. Although we had extra time we where not comfortable waiting that long before getting to the airport. When we booked we where led to believe that shuttles ran every half hour to 45 minutes. Waiting a half hour or even a hour would have been acceptable. We questioned the person at the front desk and we where not given a answer just that the next shuttle wasn't for a hour and forty minutes. Because the next shuttle was not for almost 2 hours we where forced to take a cab to the airport. When we returned we stayed for one night the hotel is very clean and the people at the restaurant where great. Unfortunately our experience at the start of our trip coloured our experience in a negative manner.
This is an exceptionally fine Best Western. Friendly staff, clean and comfortable. Very close to the airport and free shuttle service if reqired, Breakfast is served in a restaurant dining area with good selection and proper china and cutlery rather than plastic.
Stayed here before an early morning flight. The extended parking is quite close to the “regular” parking for the hotel. The price for the hotel and three weeks parking was reasonable. The shuttle to the airport was flawless, the way back to pick up the car was a bit of a wait. After calling they came about 25 mins later. It was quite busy at the pick up spot but they were easily found. The beds are so so for comfort. The one big complaint I have was the room facing the parking lot. The massive lights were extremely bright and came through the curtains and lit up the room which made it difficult t sleep. I would stay again just request a room that was not on the parking lot side. No breakfast available As went left at 5 am but they had grab and go items. Apples, juice boxes, granola bars, Rice Krispie squares , tea, coffee .
The staff was very nice and helpful but the hotel is definitely in need of updating especially the guest rooms. The outside of the hotel was also outdated. There are some eateries in the area but the quality of these restaurants was questionable.
We stayed at the Best Western Plus for a wedding that was on the lake shore. Central location for most activities in Toronto and the airport. The price was attractive and the room clean and cool with a mini fridge and microwave. The breakfast included was also good.
Friendly friendly people restaurant staff excellent made you feel very comfortable food was great portions were very large and very delicious beds were extremely comfortable and the layout was perfect
We chose this hotel because they allowed us to park at a very reasonable rate for 2 weeks. We stayed overnight after the trip. The rooms were clean and of average furnishing. None of the vending machines take credit cards so you will need Canadian currency. Ice and snacks are on 2, 4 and 6th floors. Considering how close it is to the airport (free shuttle) it was very quiet. I would stay here again.
We stayed at this location for the Easter long weekend. We wanted to try a stay for sometime, so this was a good chance to do so. Check in was fast as were were the only one checking in at that hour of the afternoon. We were on the 3rd floor which had an ice machine. Observations: - Breakfast was mediocre. Not many choices. - The thing that looked like eggs were something rather weird. - There was no bacon, only tasteless, greasy, very salty sausages. - Breads, bagels and some sad looking muffins. - Cold cereal, coffee, tea and juices. - You have to pay for the coffee near reception desk, rather tacky. - There is a shuttle service to Pearson airport. - Front desk is usually understaffed. At busy times the line up for check in and check out and quite chaotic.
Stayed at this Best Western during the first week of July 2018. The staff have all been friendly and attentive. They have a great free breakfast that includes pastrys, cold cereal, eggs, bacon/sausage, two kinds of potatos, yogurt, beads and bagels and juices. Definitely up to BW standards! Room is well accomodated, clean and comfortable. They have a new restaurant called Best Bite that is quite good. I would like to encourage travelers and locals alike to check it out. It's a great place. Grat atmosphere, friendly staff and really good food. Highly recommend hotel and Best Bite restaurant.
My favorite thing of this hotel Was the helpfull staff. Smiling people are not always find, but here yes! The shuttle Till the airport is convenient ( better ask before in the reception for this service!). The Bed Was confortable and the room so Clean.
I'm writing this review on the advice of the check-in staff who told me, "If you want something changed, write a negative review on tripadvisor." While I told the person that this solution didn't help either of us, I was told this was all I could do. The shuttle policy is not "24/7" as advertised on the website and as was "confirmed" when I called to check. As other reviewers have noted, they will not take people to the airport for instance to catch the train downtown if they are staying for a few days. The hotel also schedules their shuttle to the airport only once an hour. This situation applies to me. I will have to go 45 minutes early to the airport tomorrow morning, which means I'll need to get up at 4 am to catch the 5 am shuttle. I don't mind the hotel having a restrictive policy as long as it's clearly stated both on the website and when inquired about on the phone. I would have stayed at another airport hotel if I'd known about the policy.
Had a great stay. The fee shuttle to and from the airport was very convenient. Situated about half an hour from downtown Toronto. Friendly, helpful and efficient staff. Good service. Room was very clean and comfortable. Breakfast was great. We enjoyed our stay
Stopped through for a day while on our way to the Castries. We all had a great night sleep and a wonderful breakfast before setting off to St. Lucia. The service was nice from the time we were picked up from the airport.
We were only there for one night. However, we do travel quite a bit. Check in was easy, finding the room easy and the view of the golf course made a good back drop. There is a restaurant on site with great food and fast service, The airport shuttle was fast and easy to set up. About 15 mins to the airport
We lived in this hotel for two nights? Good service and breakfast. It is about 20 Min from the airport; the shuttle was easy to arrange. The price was reasonable as well, clean room and comfortable beds.
I was on vacation with family and they got a great experience staying at this hotel. Staff were most helpful with info and tips. They ran out of bus and subway maps which we needed in trying out the public transportation of Missisauga and Toronto. Breakfast was included in the package and the spread was decent. I had a big breakfast which made me full till lunch.
We are platinum members of Best Western and when we checked in we did not get our welcome kit. Besides that the whirlpool was closed. Then when we got to the room it was nice but it was not very clean, so we thought it is only one night lets have dinner at the onsite restaurant, just drove 4 hours, and go to bed. Well the restaurant isn't open! There is a sign in the lobby that the restaurant opens at 4 , so when we ask we are told that they are closed!? why is the sign in the lobby? We did the park and fly which was nice. we had to leave at 5:00a.m. so we did not get the breakfast but they do offer a few items you can take with you. Our driver was very nice and got us there quickly. When we returned we were a little surprised how much grass, from mowing was all over our car. We took it through a car wash twice and it didn't come off. I think that if you are paying to park they should have you park in an area that will be safe and protected from lawn care. I would not stay at this Hotel again mostly we felt it was all about money and not service. We are contacting National BW because we do not see why this is a "plus"
We booked two nights at this Toronto airport hotel both going and coming back from Europe. They offer a complimentary shuttle to and from the airport. The rooms are very quiet and nicely furnished with comfy beds. The breakfast buffet has a large selection to choose and is better than most offered by other hotels. We would definitely stay here again.
Unfortunately our car window was smashed (as well as another vehicle) while we were away (we parked it there for a week). The hotel emailed us to let us know but put the wrong name, so we weren't sure if it was ours at first and had to phone them. We had to argue to get our parking fee refunded (which they did do in the end) but they would not pay for the damage. Easy check in with good shuttle service and close to the airport, but DO NOT leave your vehicle here!!!!!!
Overall stay was exceptionally good. Only thing I wish I had known at the time of booking was that I needed to call the hotel for the shuttle pick up at the time of arrival at Pearson. It would have saved me a couple of hours.
Good option to stay close to the airport. Shuttle is very convenient. Hotel is clean and rooms are good. Thoughtful feature is they provide a bite to eat for early morning fliers. Breakfast is adequate not lavish. Rooms have coffee facility and a microwave but they don't provide a kettle for tea and no cups only disposable glasses and plastic stirrers which is very inconvenient for a tea drinker.
Room was clean and comfortable and internet was fast. Room has a fridge and microwave which is useful if you've brought back takeout from a restaurant. For electric car owners, there are fourteen (yes 14!) Level 2 charging spots less than 1 km away just outside a Starbucks at 5019 Spectrum Way. It's quite convenient to leave your car there and walk back to the hotel, then go back later to retrieve it when it's done charging. If you don't have a car, bus stops are nearby with quick connections to the subway. I would definitely stay here again!
My wife and I stayed here during a driving trip. The hotel property is new, and very well kept. The exterior is clean and it has ample parking. It is less than 10 minutes from the 401, and close to Pearson International Airport. The lobby is well arranged and the staff were very helpful and professional. The room we received was the jacuzzi room. The room overall is very well equipped, clean, comfortable and quiet. The internet is fast and the room well equipped with power outlets. The included breakfast was very good. I would highly recommend this hotel to anyone on a leisure or business trip.
We were satisfied with our stay. The front desk staff were professional and pleasant. The front lobby presents an inviting, modern appearance. There is a lounge with comfy seats and a TV to the left in the lobby so you have somewhere to wait if you happen to arrive before your room is ready. There are ample sightseeing/attractions flyers near the back entrance. We stayed in the King Suite, which is a large room that features a jacuzzi hot tub and King sized bed. The room was spotlessly clean, although could have used more outlets (specifically, on the bedside table) to plug into. The light over the mirrored jacuzzi was an odd lime green, which we felt would have been better as a hot pink. There's plenty of free parking at the hotel for your stay. We found some hallway noise came in under the entrance door, but it was not disruptive. The hotel warns in multiple places on their website that early check-in before 2pm is not guaranteed. Heed that warning. The cleaners were still quite busy cleaning the rooms when we were allowed up to our King Suite (with the jacuzzi) around 1:50pm after arriving early around 1:20pm to see if we could check in early. If you need to kill time while waiting for your room, try lunch at the highly rated Massamune Japanese Restaurant (sushi) on Dixie Road nearby, which we did.
The rooms were clean and the beds really comfortable. We stayed two nights, one before our flight and one the night we returned. It was great to use the shuttle to and from the airport for our vacation since we left so early in the morning and returned late in the evening. The staff was really friendly and on our return stay we were upgraded to a family room. It was really nice.
No power and no back up power generation. Meaning no alarm and a depleted battery for a 4:30 am wake up. Also, no air and windows cannot open, musty and stale air all night. Other hotels on the street had back up generators. Choose them.
We stayed at this hotel because it offered 2 week parking for our car while we went on a trip. When we arrived they upgraded us to a large room with a whirlpool tub. We didn't use the tub but having all the extra room for our luggage was great!...We also stayed there on our return trip and again was upgraded! This never happens to us so it was a real treat. The shuttle to and from the airport is in a new van so the ride was very comfortable and not crowed like other shuttles we have taken. The staff was very pleasant and helpful. Breakfast was well stocked and hot. Will definitely stay there again.
This is a wonderful place to leave your car. It is safe, clean and excellent service. TY Shelley for making our stay and our return home pleasant. This Hotel is walking distance to an Irish Bar and is situated in proximity to the airport. The transportation is ideal. People care. F&J
I stay at this hotel often for business and when I am traveling for personal, it is my preferred hotel as well. Staff here is fantastic! Always friendly and helpful. I never have a problem but I know if I did, they take care of it. Hotel is clean and comfortable every time. Well located for driving within a few mins to restaurants and shopping.
Stranded in recent ice storm for several days. Picked up by shuttle early check in. Best Western saved the day. Great breakfast buffet. Hot tub that is hot. Best beds and comfortable sheets. Late check out. Thank you best western.
The breakfast was the best I've had from any other best western. There was food options for gluten free oatmeal, too. The room was very spacious and comfortable. The staff were really accommodating and nice from the start to end of my visit. I would definitely stay there again.
We enjoyed our stay over at Best West Plus on our way back from the Caribbean. Staff were super friendly and room was quiet, neat and more than what we hap expected. The only disappointment was the breakfast (which was included) which we found cold, soggy and tasteless. I would either recommend a new chef or the staff attending to the great quantity of food laid out, either keep it warmer or lay out in small quantities as apposed to large. Otherwise, we are planning on staying there again because of the accommodation and friendly staff that we had encountered a few times. The shuttle service to and from the Airport was fast and friendly also helpful in loading our heavy luggage onto the shuttle bus.
As soon as I arrived in my room I wanted to move. There was an obscene looking bright red plastic heart shaped Jacuzzi with tacky blue lights protruding awkwardly out of the wall. Not at all like the one shown on the website. I asked to move within 20 minutes of arriving and was told no. The in room phone did not work at all. The fridge did not get cold and the place was full of ants (see attached pictures). I went to complain and was presented with a very nasty attitude from a lady drenched in cheap perfume. So after my child was asleep on two chairs we had to pull together as there are no cots or couches available, I was then offered to move. Well, that was too late. The best they could do was twenty buck off the one night only and have someone come in and spray chemicals for the bugs while I was out. I'm stuck here for two more nights and I am disgusted by the way I've been treated at thus roach motel. To top it all off... When I was heading out for the day I specifically told the front desk not to let anybody in my room... guess What?? They were in my room while I was gone. This place is so tacky I keep expecting Ron Jeremy to walk through the door and do something awful with the bright red Vegas style tub.
Very clean, friendly, prompt, shuttle was quick and easy, Had complimentary breakfast - fresh and temperature appropriate, although my husband, who has a huge amount of food reactions, could only find fruit and coffee. No protein, which led to some problems on the way home. Yes they served eggs and sausages, both of which he reacts negatively to. We will stay again. Thanks for the hospitality!
We stayed for 1 night before heading to Orlando. The hotel is really nice, clean and comfortable. They have a shuttle that runs 24 hours, so it's convenient for those early morning flights! We left too early to take advantage of the breakfast. We would stay here again!
Always stay at this hotel when heading on a trip south. Great location and the hotel is nice and clean. Shuttle around the clock and the price to stay and leave your car is reasonable. Plus your car is left on site of the hotel so when you return easy to get your car. Recommend for anyone who is looking for a hotel and parking/fly situation.
We stayed overnight on the park and sleep plan that included 14 days of parking (we had to pay for 2 days as we were gone for 16). This was a nice hotel and we were upgraded to a large suite with a Jacuzzi (not used as we were just there to sleep). It is a good place to stay when flying from Pearson airport - quiet, clean and comfortable. A shuttle to the airport and an above average "free" breakfast were included.
The hotel was very comfortable. Unfortunately the restaurant just opened recently and did not have a license to serve alcohol yet. The food was very good and large servings but would have been enhanced by a glass of wine to accompany it.
Hotel looks like it has been recently renovated. My room was smallish but nicely appointed. Bed was great, room was clean. Bathroom had nice soft towels and (my pet peave) all of the drains didn't back up. Everything worked as expected. Staff was efficient and friendly. The hot breakfast was served in what was formerly a restaurant so it was open, uncrowded with real china and steel cutlery! Breakfast was substantial, but average. My only quibble was the noise from the hall... not bad, but noticeable in the morning. Didn't hear anything from neighbouring rooms, so either they were empty or the soundproofing was good.
We enjoyed our overnight stay here. The room was clean and refurbished, so much better than our experience here last year! The bed sooo comfortable! Check in and out was quick, the shuttle efficient and on time. Breakfast good with a range of choices including fruit, and omelettes.
This hotel is clean, comfortable and quiet. The front desk staff were very helpful when we were trying to print boarding passes and the printer wasn't working. The breakfast had lots of choices. There is no restaurant on site for a dinner, but there is a good pub nearby. There is a free airport shuttle. Make sure you get the correct shuttle when waiting at the airport to get to the hotel. This is the Best Western Plus on Eglington. (There is another Best Western Plus on Dixie Rd.)
airport transfer great, check in quick, upgraded to a suite, shuttle drove us to a nearby restaurant as restaurant at hotel was temp. closed. ransfer the next morning to airport very efficient and timely.
Amazing Staff! Super happy, clean and hospitality is top notch. No need to hunt for a good breakfast either, a great one is included! Ample parking that's appears to be safe, this is our second time using this hotel for the same purpose. Not a single complaint to date.
The staff are so friendly and welcoming. Clean quiet rooms , with refrigerator and microwave. Bar in lobby serves great beer on tap, very reasonably priced and lets you take to your room. Shuttle driver to and from airport, very friendly and punctual. Will stay there often.
Stayed January 1 at Best Western Plus near Pearson Airport. Convenient, good value with full warm breakfast in morning. Good clean establishment, cozy bed and above all quiet great for sleeping. They also do fly n park and free airport shuttle.
This was a great hotel. Friendly front desk staff, clean, modern room and good breakfast. Can't understand, though, why they cheap out on the toilet paper, which was so thin and rough. Not a big deal, but a disconnect with the rest of the hotel.
Parking is free, reception desk friendly and efficient, rooms are modern and clean. There was a microwave oven as well as a bar fridge. Shower water pressure was good and the soaps and shampoos were average quality and the beds were comfortable. Small screen LCD TV with large print TV listing guide. And did I mention fast WiFi connectivity. Breakfast was included with waffles, cereals, yoghurt and toast, fruit and fruit juices omelets and sausages and even hot cereal to fight the cold weather outside. Brown bag snack if you cannot stay for breakfast. What more can you ask for for an overnight stay? Noticed a shuttle van outside for transportation to the airport. Access to this hotel very convenient to the 401 and Rathburn exit.
I have stayed at this facility quite a lot - and there are a number of reasons - good location - close to the airport - comfortable room - good internet - good breakfast - restaurants close by ( recommend The Wokker by the way ) - and in my opinion a great value - but most important is how you are treated - when I call for a reservation they recognize my voice - and you are treated like family - that is why I keep coming back
Over the past few years, when possible, we use the Best Western brand. For the most part, we have been pleased. This is the first time that we stayed at this particular hotel. The hotel is close to the airport and has a free shuttle. The nice thing about the shuttle is that it services just this hotel, so it doesn't stop at any other hotel locations going and coming. Front desk service was very friendly and we were checked in promptly. The room in which we stated was obviously recently renovated, hence, very comfortable. The breakfast buffet included both hot and cold options. We felt a little rushed because the buffet does not open until 6:30 a.m. and our shuttle ride to the airport was leaving at 7:00 (leaves every hour on the hour); the 8:00 a.m. shuttle was too late a departure considering our flight boarding time of 9:10. So, our only negative would have to be the infrequency of shuttle departures from the hotel, which, as I noted above, is every hour on the hour.
The location of this hotel to our family events was the reason we chose this hotel. The bonus was that we were very pleased with the room, the service and breakfast offering. Our room was spacious and well designed. The hot breakfast was as good as any we have had - even the more costly hotel chains. We will come back.
We have used this hotel for at least ten years for both business and leisure travel when we fly. It is VERY CLEAN and comfortable and I never worry about bringing nasty critters back home with me. Always upgrading and improving things too!
Stayed overnight and took the shuttle to the airport to leave for our family vacation. Rooms were very clean and up to date. We also took advantage of the free continental breakfast which started at 6:30 am which left us enough time to get to the airport in more than enough time. We booked the shuttle when we checked in and we were taken right to terminal 3 in the morning. Overall the hotel and their services were very good and we would definitely stay there again.
We stayed one night before leaving for the airport. We left our car there for the week, with their stay,park and fly option. The price was good, hotel was clean and staff was friendly. We used their airport shuttle to get to airport.
Good place to stay near airport, clean and very helpful staff. The shuttle service was very well managed and professional. We never have any worries when we stay here they take the stress out of the whole airport hustle and bustle. DG
If pressed, I could find one very small area for improvement: the curtains in our room didn't close 100%, so a very small amount of light came in during the day. That's it. Helpful staff, impeccable common areas and room, all very clean, delicious breakfast... I really liked this hotel and highly recommend it.
This is the hotel for you. Far enough away the planes don't bother. Good Shuttle service. If you need quiet to sleep ask for a room facing the golf course. Breakfast was just ok, standard hotel buffett. You can also long term park your car there.
It's clean and quiet. Good service. Decent pub within walking distance. No restaurant but breakfast included is self serve and good. Serves its purpose well - overnight before a flight with airport ship shuttle service.
It's a Best Western, efficient in the picking at the airport Well organized, you have here all the services you need with a couple of option in terms of food. The room was very big and the personell was able to help anytime
The staff were extremely helpful. I read a review where someone said the shuttle phone was at one end of the airport. It's not. Simple call the hotel and let them know to pick you up at whatever terminal you are at. Was very simple. No issues just hoped for a better selection for early morning grab and go. Apples and granola bars provided. Great beds and bathroom amenities!
Quiet and very comfortable stay. Very clean and friendly, efficient staff.Nice location as close to airport but do not hear noise from air traffic or highway. The only fault was no restaurants very close within walking distance.
This was the perfect hotel for a night's layover on each side of our trip. Super convenient and the airport shuttle saved us $150 in taxi fees- well worth it. Nice staff, clean rooms, comfortable beds.
We booked on points and were rewarded with an upgrade as well. The front desk/shuttle bus driver was very professional, helpful and polite. We had a kingsize bed with jet tub. The room was large and very comfortable. We were able to walk to an Itaiian restaurant that was great The breakfast in the morning was the best I have ever had at a BW. Lots of choices. The shuttle driver was a little late but we got to the airport in plenty of time. Very Good experience
This Best Western is a great location for being close to Toronto Airport. Close to the 401 and easy to find...clean, modern rooms and good service was experienced during my stay. Good sized room and breakfast is always a bonus!
We were upgraded to a beautiful room and enjoyed our stay very much. Definitely could here to planes overhead, that would be my only negative comment. Staff were great as well, would use this hotel again.
We stayed one night between connecting flights. The room was clean and comfortable. We called the shuttle when we arrived at the airport and it was there to pick us up in approximately 15 minutes. Our return shuttle was right on time. The location is close to Toronto Pearson, however, please be specific to the location when getting your shuttle, as there are two Best Western hotel in the area. The hotel doesn't have a restaurant for lunch or dinner, but there are restaurants within walking distance. They do serve buffet breakfast, but we were unable to experience it as we had an early morning connecting flight. Overall, a comfortable stay and we would consider a return stay. Staff were very friendly and accommodating.
The staff here are most accommodating. The rooms are nicely appointed. The breakfast room has greatly improved in the quality of items and the presentation of these items. They also offer extended parking for those going to or from the airport by their hotel shuttle.
Nice Hotel close to the airport with prompt shuttle service. Received an upgraded room which was a pleasant surprise after a long day. All staff were friendly and helpful recommend this hotel and will use again.
Stayed for two enjoyable nights at this hotel. I would have preferred that the bed was a little bit softer, but I was so tired each night that it did not matter. The pillows were extra soft and I was able to get a good night sleep. My room was nice and dark and no noise from the airport. There was a good selection of hot breakfast items and I was satisfied with their offerings. The free shuttle to/from the airport is convenient. The front desk staff was extremely friendly and helpful too. A few things to note about the hotel. Remember to call the hotel as soon as you get your bags as it takes a sometime for the shuttle to arrive (15-20 mins). They will not shuttle you back from the airport if you are dropping off a rental car or are taking the train to/from the city. I was able to catch a ride to the airport after checking with the front desk staff to find out if they had room in shuttle. They did, so I caught a ride to the airport to take the train into the city. The shuttle leaves for the airport on the hour, but only if guests are checking out. It's not a big deal, but you are not allowed to take food out of the breakfast room back to your room, so just be aware that you will have to eat your breakfast in the breakfast area. I recommend making the 5 minute walk from the hotel to the Irish pub called Sheeban's that has good food and drink and is opened late at night.
Highly recommended-we used the stay & park option-staying for one night & parking for the week. Everything went well with very friendly employees. The room was up to date, clean, and comfortable. Shuttle was newer, clean, and timely with great drivers. Will stay again!
Did not hear a sound from the airport. The rooms where mostly clean and I love the idea of a fridge in the room. The morning Bk was very good with friendly staff working.The Bk is only open to 10 am and then the door is closed.We would stay at this location again.
We had a great night's stay! Exemplary customer service! Front line staff, housecleaning staff, shuttle service person, comfy beds, beautiful clean room with all the amenities, free shuttle service to and from the airport, and to top it off, a hot breakfast with lots to choose from, eggs, (boiled, scrambled) bagels, toast, juice, yogurt, waffles, cereal, sausages, fruit, delicious coffee! Selection of coffee in the lobby. Rochelle in the restaurant greeted us with a warm smile and was so attentive. Shelley at the front desk was very kind and accommodating. We will definitely stay here again in future! Keep up the great work. Customer service is so rare these days! Thank you!
I am loyal to Best Western and this is a great location. It is about 10 minutes to the airport. The front counter staff on the two separate occasions i stayed here was top notch. The room was immaculate and the free breakfast was excellent. I really enjoyed the room they served it in. It is not typical of most BW's. It was the best! Departure was easy and I will be staying here again if i arrive as late as I did during this last trip. My rear facing room was super quiet.
Excellent hotel, beautiful rooms, amazing staff, great rates that include parking while you're on your vacation. My next visit into Toronto will include another stay at Best Western Plus!! Transfers to and from the airport were excellent, driver was great and they were on time......
Very Clean, rate is reasonable compared to other nearby hotels near the airport, polite staff upon checking in, free shuttle bus to airport Free breakfast, due to early check out and no chance to take breakfast, they place the food/fruits at counter for us to grab and go.
Good hotel.. I liked it! Stay was very comfortable. Breakfast was good. Clean hotel with lots of amenities, free parking. Coffee available in the lobby 24/7. Ample parking. Very quiet and comfortable. Easy accessibility.
This is a great place to stay before or after your trip and leave your car. They have a good restaurant on site and great staff. Their shuttle service runs every 40 minutes to the airport and back. The rooms are clean and the beds are comfortable. It's about a15 minute drive from the airport.
Excellent room accommodation, excellent king bed and pillows, full breakfast and good quality, and we could not ask for more. Excellent people and service in a location easy for us to get around while visiting our Toronto family
From Best Wester to Worst Western, EVER! I hold a platinum BW card but even so I'm telling you if you intend to use the shuttle service to drop or pick up someone at the Pearson Airport in Toronto DO NOT stay at the BW Travel hotel. On Saturday November 25, at around 2:30 pm, I arrived in my car at this BW where I had a prepaid reservation using some of my many accumulated points. I asked for a ride to the airport with the 3 pm shuttle to go the Terminal 1 and wait for the arrival of my wife. The clerk told me that that was not possible because it was against the hotel policy. After a few frustrating minutes of with the clerk and the BW hotel manager at that time I went to my room. Later they called me and said they would take me to the airport but they would not pick us up once my wife had arrived; they would do so only if and when another guests requested that service. That could have meant waiting for the shuttle for 2 hours, for example. Those conditions were absurd and unacceptable so I had to make my own arrangements to pick my wife up at the airport. The BW ‘saved' 2 rides to the airport but lost forever a very good client. Furthermore, the clerk told me that all BWs near the airport had the same shuttle policy so beware!
For one night close to airport this was a good idea. Lovely hotel very quiet and on main road to airport. They also provide a frequent shuttle to terminals which is convinrent. Breakfast is basic and it is included. Room clean with amenities.
Professional staff, make the stay here always gratifying when in town. Very quiet, clean rooms. Very central and nearby highways and airport for your convenience. Breakfast is good and staff are always ready to make certain that you are taken care of in the morning. Great place when I stay in Toronto.
I stayed at this Best Western for 3 days. Although it is a very nice, quiet hotel. The breakfast in the morning was nothing to write home about. Day - 1 - Bacon under-cooked, potatoes mushy and sausage cooked midway Day - 2 - Potatoes mushy again, sausage over-cooked this time and WTF, NO BACON? Day - 3 - Went somewhere else for breakfast. My room was very clean and comfortable and the only thing that bothered me was that there was no happy medium with the heating system. You had to turn it all the way up to 75 to get warm but then instead of just shutting off the heat when you turned the thermostat down, the heater turned into an AC unit to cool off the room. Maybe, I just wanted the room to be at a comfortable (for me anyways) 75 degrees? There was no having it. I woke up several times during the night because it was either too hot or too cold in there.
Met my expectations of a BW Plus hotel. Check in staff were very helpful and friendly. Wasn't flying this time but the next time we need overnight accommodation prior to a flight from Pearson, I will definitely consider this hotel. Shuttle van runs 24/7 more on an on-demand basis.
The man who worked there not only defused an angry and sick person (me lol), he helped me use my points for a free night and upgraded my room. Best service! I even earned twice the points! The breakfast was decent, i like those waffles in the morning with my hot brewed tea. Defiantly the best Best Western. collect your points!!!! they pay off!!!!
This is a nice and quiet hotel. I was waiting for a shuttle only 15-16 min. One of the receptionists explained very clear where to wait for the shuttle and another one (lady) came to pick me up from airport. They do not have shuttle drivers any more.
Everything about this hotel is fine. Nothing outstanding, nothing to complain about. Good clean room with good service and decent breakfast which of course allows you to get on with your day directly from the hotel. Location was a little further away from the airport that anticipated but nice and quiet.
I go to Toronto every six months. Second visit in a row at BWP Airport. Booked with points from Aeroplan. With my auditing background I can notice the smallest thing out of place. BWP was near perfect (spot residue on the top of bar fridge door). No hotel I've stayed over the past few years had fewer than 3 imperfections. Every hotel I've stayed recently provides excellent service. BW is in this category. Location on Eglinton provides the convenience of being on a main road without the noise associated with it. The breakfast selection stands over and above all others in their price range. Highly recommended to all readers.
Great location to airport, with no airport noise. Complimentary breakfast slightly below average. Hotel staff well trained and friendly. Room prices reflect fair market value for service and overall quality.
Terrible check in and check out. My issues were only with front desk workers. Everything else about the hotel was wonderful. Except when they changed my reservations and rudely woke me up at 10:00 am to check me out. They didn't apologize for the change, acted like I was lying until I had to come and show them my electronic reservation confirmation.
I have stayed at this hotel many times and have always received excellent service from all staff that I have encountered. The rooms are always clean, the hotel is well maintained. Nice to have a nice, free breakfast to start the day. Great value.
A quiet, clean hotel. Of all the hotels we have stayed in this year, other than on the Oceania cruise, this was the cleanest. No harsh chemical smell. Close to restaurants (7 in the complex which was 5 minutes walking time away). Desk staff very pleasant and helpful. A little bit of updating of curtains would have been nice.
This hotel, being close to the international airport in Toronto, provides a free shuttle to and from the airport. There is also a bus stop close by the hotel. Those buses can get you to the Toronto subway system or the Square One mall. The hotel beds are comfortable. If you want to avoid traffic noise, ask for a room on the back side of the hotel (it backs onto a golf course). The attached restaurant has changed hands recently and is not as good as it used to be, though there are other restaurants within walking distance (I recommend the Japanese steak house west of the hotel near Tim Horton Donuts). The free breakfast for hotel guests has lots of choices. The one bad thing: the attached restaurant (contracted out) is not always open for lunch and dinner when it is supposed to be. Also, don't depend on the hotel to be able to exchange U.S. dollars for Canadian dollars. though they can sometimes do a little.
Everything was great except the bed was too high. Had a very hard time to get in and out. Staff and room were excellent. Breakfast had an excellent assortment of everything. The orange juice was great.
Stayed in October 2017 on a stopover between flights. Arrived at 10:00pm at Toronto Airport. Phoned for shuttle pickup. Shuttle arrived in 16 minutes. Caught the 5:00am Shuttle back to the airport. Average shuttle commute time was 14 minutes. Staff were very professional. Nicely finished updated room with very comfortable bed... great sleep.
No other place like home. Great and serene place, nice and warm people around, walking distance to office and just a close drive to the airport. Shuttle is available upon request. Amenities are great, room are clean
The staff was very friendly from the time I call to be picked up from Pearson Airport to the time I was dropped off. The bed was one of the best hotel bed in years, it was very soft but firm. I was a sleep in minutes and and was only waken by my alarm.
Don't think ill go back stayed many nights at this hotel. They normally charge me 165$ a night for the suite. The front desk clerk tried charging me 169$ for a regular room. Pathetic customer service.
Motel had 24 hr airport shuttle, which was amazing!! It was amazingly decorated and clean. We left before breakfast, but appreciated their "grab and go" service!! We will stay there again!! There was a gas station next door too, which was a plus!!
Friendly Helpful Staff plus Good breakfast. Our luggage was lost and the front desk staff provided us free toothbrush and paste instead of us having to pay from the vending machine. Breakfast was very good, clean space and lots of options. A little low on seating though.
Spent one night here due to a 17 hour layover. Not as close to the airport as I thought but they have a shuttle. About 10 min drive depending on traffic. Nice king room. Spacious bathroom. Not within walking distance to anything but about 10+mins drive to restaurants nearby. Breakfast included. Good variety for those with dietary restrictions (I'm gluten free).
Rooms are clean, nicely decorated, friendly staff, I had an airport shuttle at 5am! The continental breakfast is perfect. The maid service is perfect rooms are always fresh (a lot of hotels smell like old rugs or cigarette; not here!)
Room was great, staff were friendly and helpful. Reception and fitness area were good. Internet was fast. Airport shuttle came as soon as i called for it. Convenient to airport and to business district.
Our family of 6 - three generations - stayed at the Best Western Plus Airport Toronto Hotel, August 2017. We arrived exhausted from traveling from Alaska - and were greeted by friendly, professional front office staff who were able to answer all of our questions and check us into our two rooms quickly. The rooms were very clean and comfortable - one of our rooms was older in style, a 1970's hotel room -- our other room was recently renovated and modernized. Prior to arrival, I did not reserve a handicapped room, but was able to function well in a regular room and bathroom. The hotel does offer well designed handicapped rooms to guests needing room for wheelchairs, scooters and walkers, that are equipped with walk in showers, shower seats and safety bars. Our rooms' air conditioners worked well, as did the flat screen TVs, microwave ovens and refrigerators. The beds and bed linens were very soft and comfortable. The bathrooms had the higher toilets, that most people prefer, and had roomy bathtub showers with convenient built-in shelves to store showering items. There was a long counter and plenty of bath towels and complimentary toiletries. An iron/ironing board and hair dryer were also supplied in our rooms. The hotel offered free in-room movies and high speed wireless Internet. Each room has a well placed desk, desk chair and hookups for traveler's business machines - or in our family's case, easy access for our laptops and iPads. The hotel also offers an indoor pool, sauna and an exercise room and self-serve laundry for its patrons. The hotel offers a deluxe complimentary breakfast, including eggs, bacon, sausages, cereal, toast, English muffins, rolls, oatmeal, yogurt, fresh fruits, fruit juices, coffee, tea, milk & Belgian waffles! Everyone in our family, including the picky eaters, enjoyed the many breakfast choices - all 3 generations had a healthy satisfying complimentary breakfast everyday! There are many restaurants nearby - a few within walking distance. Our family occupied 2 rooms for 4 nights - we could choose to eat out or use our refrigerator and microwave to eat in and relax! Attached to the hotel is the Continental Grill House, from which the hotel serves its complimentary breakfast. The Continental Grill House Restaurant served lunch and dinner with a host of wonderful Canadian, American, Turkish & Pakistani appetizers, beverages, entrees, side dishes and desserts. Our family enjoyed several meals, both in the restaurant and take-out. As my husband and I are both disabled, the staff had a few of our dinner meals delivered to our room. We were very impressed and pleasantly satisfied with the wonderful quality and taste of our selections. The younger members of our family enjoyed the huge 1/2 lb beef burgers made to order and the filo dough chicken, tomato & mozzarella Tavuklu Pide - which I call Turkish pizza - Delicious! We all also loved the Mucver - zucchini pancakes! Our family recommends the Continental Grill House Restaurant lunches and dinners to Best Western Plus Airport guests! From the Best Western Airport, our family toured Toronto and Niagara Falls. The hotel was a great central location for area activities! We visited the St. Lawrence River area and were just in time to ferry to the islands - we had a wonderful view of the Toronto city skyline! Memorable! Staying at the Best Western Airport Hotel enabled us to easily add these Toronto area sights to our trip itinerary and share them with our children and grandchildren! The Best Western Airport also offers a complimentary shuttle from and to the airport. The shuttle runs often, is prompt, and the shuttle drivers help stow and unload guests' luggage; they are both knowledgeable about the area and friendly to the passengers - a very welcome support after a long travel! The Best Western Plus Airport Hotel is a tremendous value for the money! We would definitely stay there again and would recommend it to anyone, traveling for business or pleasure, who are planning to visit the Toronto area!
Great Turkish food served in the restaurant. Had a great nights sleep. Headed for the airport the next day refreshed and relaxed. the hotel was clean, and nicely decorated.I have to use more characters or they won't put this in trip advisor.
Did not experience any problems here. Hotel staff are excellent including front desk, cleaning ladies and maintenance . It is a well run establishment and well kept from the parking lot to the interior. No problem recommending this to anybody.
Nice and neat room. Close to airport and no need of warring about morning traffic jam. Large shopping mall (CF Sherway gardens) and IkEA are 10 minutes drive. Staffs were very friendly and easy to talk.
Our room was very nice, although we weren't happy to see a dirty kleenex on the floor under the desk. Bathroom was clean. Breakfast was decent....nice to have several hot items. Nice quiet room Internet was good too.
This hotel it's the best value in Mississauga. It's clean and people are very nice. I did couple of hotels in the area and now I am always going to this one. The rooms decoration it's accurate and comfortable.
We spent one night at the hotel, took the shuttle bus to Toronto Pearson Airport leaving our car parked for the duration of our vacation - 14 days - and spent the night we returned to Toronto. The hotel stay was excellent! The room was so clean and comfortable, the front desk staff was friendly, polite and helpful and the shuttle driver was also friendly, polite AND a SAFE driver! We will be back to this hotel anytime we need a hotel in the area or when we are travelling.
Very clean and bright ambience. Very professional and friendly service. Breakfast was full of great choices. Room was very spacious and the bed was very comfortable. Would highly recommend it to anyone.
Great hotel...experience was fantastic. Will stay here again. Female staff went above and beyond to make us feel welcomed. We are at hotels fairly frequently so the treatment is important...we will stay here again.
We found this hotel to be in a great location for a quick departure to the airport for the next leg of our trip. The staff was super friendly and the accommodations clean, quiet and comfortable. This is the second we stayed at this property as we enjoyed the fact it was only a short walk to a great Irish Pub. Overall a good experience.
Lovely staff Clean and comfortable rooms Easy access to airport and free shuttle to/from airport is wonderful Great value Would highly recommend for anyone going for trip to Toronto for personal or conference purposes!
We were well cared for, the shuttle to the airport was very courteous and on time! The room was excellent, with lots of towels and very clean! Great place to stay! Coffee, juice, were available all the time!
We have stayed five night at this hotel because we had a workshop at the Neilson Park Creative Center. We were very pleased with the staff, the breakfast and the nice room we had. Everywhere in the hotel is very clean. We had a wonderful stay during those hot days in September.
I visited the hotel on a business trip, and it was great. People very nice and helpful. Rooms great and everything very clean. Location a little outside of Toronto, but everything else is very recommendable.
As with most places I stay at out of town for business or pleasure this Hotel was no exception. Friendly staff and the amenities in the room made it comfortable for my short stay. Breakfast was available in the morning to start my day and although a bit busy I was able to find a seat and enjoy before heading out. Beds are comfortable and the room was clean. I will definitely stay at this hotel again if needed.
Stop over - twice. I would go back. The hotel has a restaurant, pool, hot tub as well as airport transfers. Was not noisy at all - though once downstairs you could hear the planes. Very clean, Reasonably priced. We had a suite with separate bedroom, coffee maker, microwave.
A quiet little gem. Walking distance to good food. For being at the Airport, being on the back side of the hotel was reasonably quiet. Comfortable rooms for the money, a great compromise! Has a shuttle or is a 8 minute drive to rental drop off.
>This hotel is not conveniently located to Pearson Airport as advertised. Probably not too bad if you have a car but if you need to rely on the airport shuttle- good luck. The shuttle was advertised as conveniently running 24/7. Actually it runs at the convenience of the of the hotel and not the hotel guest. If you need to get from the airport to the hotel be prepared to take a taxi to the tune of $35.00. > On one the the nights that we were there we came back late and one person in our group had trouble getting into his room. He went to the desk and was told that key card was working and that he just didn't know how to use it. The person who told him this didn't even get up from his chair to walk down the hall to check out the problem. Another hotel employee did help and it was determined that the battery in the lock was dead. It took until 2:30 in the morning before the guest finally got into his room. Hotels are in the business to sell a comfortable night's sleep and that's a tough thing to get when you can't get into the room that you paid for.
I was very pleased with the customer service at the hotel. I had a problem with my room when I first arrived however it was taken care of within minutes. I arrived quite early in the morning due to being in the wedding party. The attendant offered for me to put my luggage in the room at that time at no extra cost. Which I thought was a very nice thing to do. I had a great sleep the beds were very comfortable the water pressure was great. I would definitely stay at this hotel again and recommend it to others.
I recently stayed 4 days at Best Western Plus, 5503 Eglinton near the Toronto Airport. Had booking problem on a flat and had to scramble after flying from Prague to London and continuing to Toronto. Found 1 room at this hotel. The room was perfect, comfortable and entire hotel is very clean and well maintained. It is only a 3 star but the staff are absolutely 5 star! Warmest, nicest and most helpful I have found in past 5 years of business travel. I highly recommend this hotel but book early, it stays packed. If you have a room facing east, overlooks golf course and is very quiet even though very near the airport.
The bed was extremely comfortable and the shower was nice and hot with great pressure. The room was average and clean. The hotel, in the area, suited my needs perfectly. Was fine for a one night stay while in transit.
On our last family vacation, we stayed at the hotel on two occasions, and all our stays were great! Great for family stay, clean and nice rooms, free parking and location near the airport. Delicious breakfast and the hotel staff are very polite and helpful. Highly recommend !!!
From the airport shuttle drivers to the custodial staff, I received first class attention and service. I had the feeling this is a family-operated business, and they go out of their way to make you feel at home.
We were stranded at the airport and I needed a place to sleep. I was glad when they had a room and the room was very nice compared to the cruise ship rooms and the other pre-arranged hotel we had on our vacation.
Enjoyed my stay. Good good, but perhaps a bit high in price. Great senior's rate. Facilities recently updated. Airport shuttle was convenient. Room was confortable and well equipped with all the conveniences.
had a great stay in the best western plus hotel, very friendly staff. neat environment, very clean and good breakfast. the services were excellent. they went the extra mile to allow me to check out at 2pm instead of at 12 am. good location near shopping malls, restaurants and close to the airport. I highly recommend it.
Are first visit to Canada on a big family reunion and they live East, West and South of Toronto so this hotel right location and so close to airport. Whilst most guests only seem to stay one or two nights we stay for 14. The staff very helpful and friendly, I asked if my room could be cleaned early everyday and my cleaner asked every morning as I was going out of my room if she could do it excellent service. Hotel provides complimentary breakfast and really good choice unfortunately after a while does tend to get boring but then they do not expect 14 day stays. Good parking and a pub with good food in easy walking distance.
If I looked back and vote for my WORST hotel experience EVER, this one would easily be the candidate to win. It is the first time I really regret the lowest rate we could give any place on TA is 1... Starting with positives - clean bathroom and reliable airport shuttle service (as they said on phone call we could expect it in 20 minutes, it arrived within given time; still - in case of other hotels you don't need to call them to inform you are ready to be picked up). Negatives - well, it's really hard to decide what to start with... But let's try... Bad smell in the room - bathroom cleanless was promissing (small comment on ammenities: there was a shampoo and even refreshing mouthwash, but no showergel at all...), but when we entered the room, the smell was terrible. OK, we were after long trip and thought there might be something wrong with us, but when we took a shower and wanted to get to bed, the situation did not changed at all. I don't mind noice outside the window but spending a night in smelly bad is something really made me feel VERY uncomfortable. Plus extremely soft mattress = unslept night. Breakfast - I thought Italians offers the modest onces all over the World. I was wrong. My apologizes to all Italian hotels, as there is practically NO CHOICE in this one. And last, but not least, the cherry on the cake... When I booked my stay on one of the websites (worldwide one), I needed to provide them with my credit card number and there was a guarantee that my credit card will not be charged until we checked-in or checked-out. Well... when we arrived to the hotel around midnight and I wanted to declare cash payment the next morning I was informed by Maggie the room was already paid. It surprised me but being after long trip with small kids and tired, I decided not to argue, go to bed asap and clear the issue the next morning during check-out. When doing it, I provided them with my card and paid the amount in cash. Two days left and I found my card to be charged with room rate first and then the same amount was returned. I would have nothing against if being Canadian citizen and having account in CAD, but being foreigner and having it in different currency it made a difference. As the result and different exchange rates applied by the bank my stay there was around 10% more expensive than booked price. And all of this thanks to one employee, who charged my card AGAINST the rules provided by website they co-operate with. THANK YOU VERY MUCH MAGGIE for wasting my money and providing additional earinings to the bank. You should really consider calling them for some bonus. My advice: AVOID this place!
I find this hotel to be a real jewel and now that the restaurant is being run my the hotel ownership group, I find that the complimentary breakfast is MUCH better than before when it was run by an outside group.
It was a pleasure staying with the Best Western near the Toronto Pearson Airport. Welcoming professional staff. They were helpful, smiling faces, polite ensuring you have everything you need. Enjoyable, free breakfast with hot and cold food available to suit everyone's need. The breakfast room was clean and well-stocked. The morning staff was also very friendly and polite. The young man that worked on the airport shuttle on the 7:00 a.m. drive was friendly, smiled, spoke to us, was quick to lift on our luggage and place it close to the airport door. A pleasant surprise when were upgraded to a suite. A nice way to start of a holiday with my 91 year old father. Thank you to the owner and to your very friendly, knowledgeable and professional staff. We will be back again.
We were in town for a Bruno Mars concert and wanted something easily accessible to downtown via freeway, without the downtown prices. THIS HOTEL provided that!! When we checked in, the room they reserved for us wasn't ready so they moved us up to the 2nd floor, #218. Same type of king-bed room, just up one floor. No problem, elevator was close, and the hallway was quieter than the one downstairs I suspect. The key I felt to this hotel being so great was the staff. EVERY person working the front desk was personable, friendly, smiling, helpful and just so nice. EVERY one of them. Parking was right out front, and we hopped on the freeway and headed downtown. Traffic was heavy but there was a Blue Jays game, concert, Canadian Natl. Exhibition, etc so it was understandable. We would definitely stay here again! Room was very clean, comfy, nice shower, etc. Breakfast was very good too, with a lot of hot food options- eggs, potatoes, hash browns, sausages, muffins, breads, yogurts, fresh fruit, pastries. Nice staff working the breakfast room as well. THUMBS UP- BOOK with confidence.
had to overnight in toronto to catch a flight home after a family gathering, chose this bestwestern plus and were so glad we did, comfortable beds, great staff and breakfast included. pluys a shuttle to the airport. excellent value for our rate
I stayed at the hotel to write an exam the following day. The staff are very professional, friendly and helpful. The hotel is comfortable and nicely decorated. Great amenities!! I would definitely recommend this hotel. It was wonderful to have a comfortable and relaxing stay in preparation for my exam.
Staff was friendly and helpful. The breakfast was very good. The rooms were nicely decorated. Roomy bathroom and shower. Bed was comfortable, but only a double vs queen which made it a little cramped for 2 people.
Excellent experience; clean, comfortable room and bed. Quiet as well. Vending machines had just what someone would need or could have forgotten. Friendly and helpful staff. Easy access off the highway I would definitely use Best Western again Barb A
We stayed here several weeks ago at the end of a two week trip to Holland and Belgium. We loved the Park, Sleep, Fly arrangement which allowed us to park at the hotel for 14 days for free as long as we spent one night at the hotel. There was a baggage handlers strike at the airport so we didn't get out of the airport until 9:30 or so, and it was wonderful to have this hotel nearby instead of risking the three hour trip home with jet lag. The hotel is quite nice - our room was large and clean and very quiet - we heard no noise from the airport. The restaurant is quite good and breakfast was excellent. The front desk staff, bartender, and breakfast waitstaff were all very friendly and helpful. Finally the airport shuttle came on time and is free. We will definitely stay here again when planning a trip overseas.
Just to advise you as to the type of customer service and recognition that you receive at this Best Western - admittedly I have stayed in this facility a lot - but when I called to book most recently - the front desk recognized my voice --- I was shocked but pleasantly surprised ----- I stay here for its location, the well maintained facility and the value ---- but I keep coming back because of the people and the customer service and recognition - treated like family
This was a pleasant, small hotel who had staff that was very friendly and helpful. We needed directions, maps and an umbrella. We had 2 double beds for 4 ladies. Next time we'll have to have 2 rooms to accommodate our bathroom needs. One thing that would have made our stay even better was if the hotel had a pool. The gym equipment did satisfy our exercise routine. Only 3 levels of floors which was nice.This was our 2nd family get away and we enjoyed our visit. Parking was excellent, plenty of spaces for our rental car. We came to celebrate Carabana.
Quiet hotel close to the airport. Shuttle will pick you up at the airport when you call and take you back to the airport 24/7. Friendly staff. Room was in good condition, bet was a little soft. Excellent buffet breakfast.
The Staff made us most welcome and those involved in the Airport Transfers were both very friendly and went out of their way to help. We were made to feel valued. Whilst I have not given the sleep quality the highest rating, we had been in more expensive hotels earlier in the holiday and had been spoilt.
We attended a Family Reunion (130 plus present) at Centennial Park, a 10 minute walk from BW+ Hotel. Great location for a large picnic. Hotel is 10 minutes walk from Pearson Airport. Amenities were good and price was right with free parking and full breakfast included. Good value and location.
Good value for the dollar. Wonderful courteous staff. Beds slightly uncomfortable. Great breakfast with staff constantly refilling and cleaning the area. Unfortunately no pool however there is a great hot tub to unwind in at the end of the day.
We stayed at the Toronto Airport West Hotel a couple nights prior and paid basically the same rate ($130ish) as we did for this hotel, and I personally found the former much nicer. Rooms here are kind of on the small side, but clean and cozy. Comfortable bed. There seemed to be an unpleasant odour emitting from the a/c unit that smelled damp/musty as if the filter needed to be changed or cleaned or something. The complimentary breakfast was very good with many options. I would likely stay here again but not before considering other options in the area with more amenities for the same price.
Good quality rooms. Clean. Quite. Well appointed lobby and reception and breakfast area. Lots of parking. A few restaurants within 5min walk. Staff are helpful. Small business area. Room internet was good. Would return again and recommend.
The people make the difference here. Very helpful front staff and great upgrade to a fantastic room. Shuttle service to airport and back was the best we have ever had. Drivers were so polite and quick and helpful I will absolutely be staying here again.
This hotel gave us a great place to rest and stay overnight after our trip, and of course our car was waiting for us. We enjoyed the very well-stocked breakfast room and the friendliness of the staff. Front desk staff also pointed us in the right direction to find a few extras we needed to purchase. The bed & pillows were great, very comfortable. Also, the pick-up from the airport was easy and quick. Good job all around!
Good little room at a good price. Quality insulation from the airport which can be a concern. Also, I always worry about neighbors complaining about our noise and we had none of that. Breakfast was decent given the price of the room. Check in was lightning quick which I always appreciate. Quick drive to the Molson Centre.
The mattress and pillow were comfortable, the room was large and pleasant, the staff friendly and helpful, and breakfast included. One suggestion: scrambled rather than powdered eggs. Otherwise, all good!
Very enjoyable stay - staff were accommodating and we even got a free upgrade to a Jacuzzi room! Breakfast was very good as well. Extremely clean room.Free parking is also a plus! Would definitely stay here again.
Excellent hotel. Very clean and quiet. Nice and close to the airport yet not too far from other places I traveled to. Staff were great. Very helpful and pleasant. Breakfast was very nice and the area was clean and tidy. My room was fabulous, it was a Suite with a large Jacuzzi. Very clean and pleasant smell. Even the hallway carpet was clean. I would recommend this hotel to anyone and everyone.
Second time that I stayed in this hotel. Always clean. Staff was very courteous and efficient. Will definitely stay there again. Very close to the airport and ideally located for my travels around Toronto.
I have used this hotel for years, I have watched its work in progress. This is one of the nicest and cleanest hotels I have been in. The owner and staff are remarkable people. They will always have my business when I am in the area on business or pleasure. I can really appreciate the shuttle service as well... they make travel easy!
Very clean, great staff, breakfast was good, and the rooms are very comfortable. The location is perfect if you want to be close to the airport and most amenities. I would definitely come back when I am in the area..
Very friendly staff ,beautiful room and comfy bed.Close to downtown Toronto and many great restaurant. Very quick access to hwy 427 south. Will be back ..for sure!!!!!!!! We love are Toronto Blue Jays !!!!
Hotel was close to the airport, very friendly staff on check in, room was a good size, coffee maker in the room, very clean and very comfortable beds. Free shuttle service which was great. Would stay at this hotel again, and would recommend.
Close to airport, very clean and quiet. Airport shuttle and great breakfast included. Bit far from public transit but, that is changing as a new rail terminal is being built nearby. Staff are friendly and efficient.
This is a very nice hotel.. out of the way of the hustle and bustle but close to what you need.... clean place and airport was close ... We will use this service again..This was a nice hotel and the staff was attentive to our needs.
Staff was professional although not always friendly. Breakfast food was good but they often ran out of the hot items and seating was very limited. (You are not allowed to take food from the breakfast area to the room.) The tub did not have a nonslip surface but instead you are provided with a bathmat. My husband once had a serious accident with a bathmat so that made us a little nervous. However, the price was right and the room was very clean.
We spent the night after travelling from Australian - New York being our final stop. The staff were amazing and friendly. Very helpful. Room was clean and the breakfast hit the spot. Will stay agin. The only downside was the shuttle being only one way. Besides that we recommend this hotel for your stay.
The accommodations were acceptable. Although the breakfast was good the lunch and dinner offerings were not good. I ordered a hamburger that was so spicy I could not eat it. A friend tried to telephone us and could not get through with so many selections to choose from. There was not direct line to call the hotel without going through a long list of selections to make. We could have made a better choice of hotels.
I found this hotel very good if you are coming into Toronto and area. The rooms are very clean and large. The staff are very helpful and caring. This is a my favourite. There is a shuttle to and from the airport back to the Hotel or Pearson.
We enjoyed our stay at this Best Western Airport hotel. The rooms were spacious,clean, and appeared to be recently renovated. Breakfast was good - lots of variety. The staff were courteous and very helpful.
I stay one night with my family at that hotel. The service was good. The room was clean and contain a microwave which is good when travelling with a baby. The breakfast was correct. It's a continental breakfast so nothing incredible but it was good. Just enough to start your day on vacation. I would stay again at that hotel.
My wife and I really enjoyed our stay. Room was clean and bed was super comfy. The whirlpool was nice and the workout room was easy to access. Breakfast was great. The staff were friendly. Will definitely stay there again.
My first choice when staying near the airport. Staff are friendly, courteous, and pros. I usually ask for a room facing the back. No noise from the street and if in winter you can easily start your car with remote as it is close. Some room's showerheads aren't the best but will do the job. I recommend.
Happy we stayed there. Clean inexpensive. Staff was extremely FRIENDLY and helpful. Rooms have recently been remodeled. Quick car ride to down town. We will stay there again when we are in Toronto. Cute reaturant for breakfast on the premises.
I have stayed at this hotel twice now. I enjoyed it both times. I will be choosing this hotel every time I travel to Toronto. If rooms are available of course. The breakfast was great. We started late but the staff were very open to keeping it open longer for us. They did not rush us at all. We had lunch at the on site restaurant. They did have some thing we didn't really know what they were and had a rough description but not enough. So we just ordered a burger. Either than that I really enjoyed my stay.
Hotel is located very close to the airport, but in a quiet area. The staff are very friendly and efficient. The rooms are well appointed and VERY clean. There is a fridge and microwave in every room which is awesome. The hotel is very quiet - it was 100% full the night we were there and we did not hear people at all. The breakfast is included and is really good - toast, bagels, muffins, french toast, waffles, sausage, eggs, hashbrowns, cereal, yogurt and fruit as well as coffee and juice. I would certainly stay here again.
Stay there for one night because I had a very early flight. The hotel is quite close to the airport. The rooms were huge, clean, comfortable and quite. Breakfast was really good. The staff that run the van to and from the airport was really friendly as well as the guy at the reception at the night of my arrival. No so friendly the one on the morning at check out. But was really early. Should return.
Fantastic staff and clean motel. Had eye surgery, was almost blind when I arrived at the motel. The staff helped me with every need that I had, Made me feel like I was at home. As I could not see when I arrived, they made phone calls for cab service to take out food. Answered all of my questions as best as they could.
Our stay here pre and post travel was excellent. The wake-up call and shuttle to and from the terminal as well as the vehicle parking during the trip made our experience really great. The beds were comfortable, the room was clean and front-desk and shuttle employee Anand was very courteous and helpful. We would definitely return to this hotel.
Loved the big tub, the price was good, the service was excellent. The location is especially good if you are not spending all your time in Toronto. Very little noise from the airplanes. Convenient access to highways.
We stayed here for one night after a long flight from the UK. We got a taxi from the airport ($30 CAD) but later learned we could have utilised the free Airport shuttle. Check in was straightforward. We were given a complimentary upgrade which was a nice touch. Room was excellent, well equipped and the bed was very comfortable. Breakfast was average - weren't able to cater for me as a Coeliac even though I had advised the hotel in advance. Overall, this was probably the only downside to the whole stay. Took advantage of he shuttle back to the airport the following day. A great option if you are looking for a stop over near Toronto Airport
We recently stayed at this hotel for five nights. I inquired about the airport shuttle when making our booking because we would be travelling into Toronto daily, on the train from the Pearson airport. I was told the shuttle went every hour. We found that this was a different story when we arrived. The shuttle is only provided for people checking in or out going to the airport. If there was an opening we were allowed to "tag along" to the airport. Returning from a long dreary day in downtown Toronto we called to ask about a shuttle and were told to get a cab. Apparently airport cabs charge different rates from other taxis and we were charged $33 for a short 5-6 minute drive! We stayed near the airport to try and save on expenses. Had we known there would be the possibility of $66 in cab fares, on top of our train fare we would probably have stayed downtown. Last summer we stayed at another Best Western near the airport and there was no issue with shuttle services. As a client, spending five nights in this hotel, it would have been nice to have had shuttle service. There is a posting at the reception desk that detailed the shuttle service, but this was not made clear when I made our reservations. Long story short, if you are planning on travelling into Toronto be prepared for additional cost! The gentlemen at the desk and driving the shuttle were polite and friendly. Our room was very clean and well maintained. The dining room staff were also polite and friendly. Breakfast provided a nice variety. There was one woman at the desk that we found to be curt with responses, certainly not warm and fuzzy.
I took two rooms for My family and I was absolutely satisfied. Best Western hotels are always the good choice but this one is really excellent. Suprisingly quiet place, tasty fresh breakfast and great working place are only some of the hotel benefits.
Close to Toronto airport, clean, plenty of parking, helpful staff, great restaurant. The shuttle service is prompt, driver is helpful not only with hotel business, but offered lots of tips for getting around by public transportation.
Great hotel! Quiet and conveniently located close to the airport. Great shuttle service between the hotel and airport. Just call for a pickup. A fabulous buffet breakfast with a very good selection was included with the room. The hotel is very close to a great park for a long walk, the Etobicoke swimming pool and a golf course. The staff were friendly and helpful! The bathroom had extra hooks for hanging two cosmetic bags. We would certainly stay at this hotel again!
A very friendly and well maintained hotel,,,very convenient to the airport ...free shuttle and breakfast ...excellent service ... my choice hotel when I fly ..this hotel meets all my needs ..the staff make sure I'm very comfortable
Hotel was first class. Access from Hwy 403. Found check in to be friendly and staff efficient. Shuttle to and from the airport was dependable and driver courteous. Would definitely recommend this hotel to those who are particularly using Pearson Airport for travel. This review is based on one night stay. However, have used other Best Western Plus hotels and was happy to find this location was up to the same standard.
Good hotel. Great service with great amenities and fabulous price. The gym facility was lacking but there are other gym within close proximity. I enjoyed the hot breakfast and the table service during breakfast. I would and will stay there again.
First time my husband and I stayed at the BW Plus Travel Hotel. It was a great stay. Staff very helpful & courteous and always smiling. Staff were able to answer all questions we had. Hotel room very clean and offers a full breakfast. Room was very clean and bed comfortable. Hotel was close to our destination and airport. Would not hesitate to recommend this hotel.
The most pleasant about this hotel is its staff, responsible and polite. Rooms are wonderful especially the bathrooms, cleaned, stylish. Another good thing about this place is the Pakistan restaurant attached to the place, great cuisine, quality and prices!
This hotel is smaller with only 3 floors. The staff is very attentive and the temperature control of our room was easy. The parking was free as well as a great breakfast. We also ate supper at the restaurant on the same premises and were pleased with that convenience, as well.
We were there for 2 nights. It is an older hotel but has been kept up. Free parking, clean with free breakfast. Overal it was good. We had a few problems with our room key (i.e. the batteries had expired) and after multiple attempts to help the problem (we were locked out of the room for 30 min just after breakfast and again for 20 mins when the batteries had been changed). The staff was so nice and apologetic it was fine to wait. You could tell they were unprepared but trying to do their best. We got upgraded to a room with a heart shaped red whirlpool tub! It was an unexpected surprise considering the next morning was our wedding anniversary! Anyway, all that to say is that we would return, provided the price was right.
The hotel was a little bit out of the way from the Toronto Congress Center, where I was attending the ADM Expo last May 17th and 18th, but it is very convenient to get access to the various Highways 427, 401 West ... The hotel has also a courtesy Airport Shuttle bus on a regular basis. The staff is very courteous, polite helpful, and welcoming and this starting from the Reception desk, the Breakfast room, and the Maid service. The hotel is very clean, and the room is very homecoming with a comfortable bed, large LCD TV with ample channels, fridge, coffee maker ... The self service breakfast have plenty of ample choices with hot dishes, cold cereals, juices, fruits for the most demanding customers. I would rate this place as a 4 stars Best Western location, and the name itself indicates very well as a Best Western Plus.
I would recommend this hotel for everbody family vacation or business. The management was so helpful with any information I needed and guided me through the route I hade to take seeing this was my fisrt time in this region
Great Stay. Super-friendly staff. Rooms were very clean and well maintained. Generous portions of food in hotel restaurant. Very close to Toronto International Airport ans Airport Convention Centre. Shuttle bus service was an added bonus. Thank you
This property is conveniently located less than 15 minutes from both terminals at Pearson Airport in Toronto. The hotel offers a free shuttle service. The staff are very friendly and very accommodating, the rooms and common areas are clean and well kept. There is a restaurant on site, however, if you're not a fan of Mediterranean cuisine you're out of luck. There are a number of restaurants that deliver as there are nine in walking distance of hotel. Overall, if you're travelling on business or in or out of Pearson, this is definitely a property you want to consider!
The staff was extremely nice. The room was perfect and spacious. Location was very good and close to Toronto Airport. Rooms were very nicely decorated. The room was very quiet though it was close to airport. We slept very well. Breakfast was good. Eggs were slightly overcooked.
The room had everything we needed and the parking was close and easy. The shuttle was prompt and dropped us off right at the airport. There are a few restaurants near by and a Subway if you want something quick. The facilities looked clean and updated. I would return.
I recently stayed here for one night to do the park/sleep/fly deal. The hotel was very clean and so was the room. The beds could have been a little more well kept, as there was no elastic left to the fitted sheets, so a lot of the mattress was exposed (this was ok both of the two beds), and the sheets were also not tucked in. Not a deal breaker but expected more My main complaint is with the shuttle. The drive to the airport was fine, however it was the driver from the airport back who was worrisome. There were multiple times where he was on his cell phone (either calling or looking at it), which is against the law. He also swerved back and forth between lanes so many times that I lost count (well over 15 times on the short drive); by this I mean he was driving with the middle of the bus on the line, or veering over lines and then going back where he should be when he realized it. He hardly ever signalled his merges either, he would just change lanes (if not just veering back and forth). The cell phone use along with poor driving habits was very surprising to me.
My wife and 10 and 9 year old children and I needed a place to stay for the night on short notice. The Hotel is clean, the parking is free, even though we had 2 cars, and the breakfast was complimentary. We were treated very professionally.
Great staff. Rooms are very clean .I would recommend this hotel to anybody. Breakfast is now very good with a good variety and hot . Coffee also very good. The front desk staff, Ayten, very helpful and friendly. Always feel welcome when I arrive and always making sure your visit was Okay.
This was one of the best airport hotels I have ever stayed at! Everything was top quality, although I had to leave too early to try their breakfast, which starts at 6:30. The only thing that I would like to see improved is a more frequent shuttle to the airport - it only runs on the hour so I got up much earlier than necessary for my morning flight.
We booked this hotel near the Toronto airport to pick up our 26 yo son, who was traveling from Europe after an extended stay. We decided to spend the night before driving back to our home in the USA. The shuttle was very convenient. Free parking at the hotel. Wifi worked well. In- room coffee maker was appreciated. The room was clean and appeared to have been updated. Breakfast was included and a variety of self- serve hot and cold items was offered.The staff was very attentive and replenished items as needed. There are a variety of dining options in the area, but only the Mediterranean restaurant in the hotel was within walking distance. The food at the hotel was beautifully presented, but my appetite was not up to the portion of chicken shish. My son enjoyed a meat dish, while my husband had fish.
Parking for our car while we were away, shuttle to and from the airport, good prices, a clean room, and a nice little restaurant so we didn't have to go looking when we were tired. We'll stay here again!
Good staff, who are genuinely nice. Nice room, well kept. Terrific view of the golf course and park area. Good for walking and exploring. Breakfast was all you could imagine and more than you need! The location was terriffic. Very efficient to get to YYZ.
Last night in Toronto wanted to stay close to the airport and found this hotel on the internet. Average. Room OK, breakfast slightly above average but the free WiFi was not really up to standard. Had to log in over and over again
I Doug had been suggested by Maggie to take 3 and half hour shuttle before my dep time! which wasted my time. Even though I had suggested an hour later shuttle bus but forced to take an earlier one... I do not appreciate that because there is no traffic in the morning and took the shuttle driver not longer then 10 min to get to the terminal.
Room was lovely, clean and comfortable. The staff was gracious and very helpful. We were in Canada for a family wedding and the staff provided us with very helpful tips in getting around. The free airport shuttle was also a plus.
We really like this hotel. It's clean and fairly quiet except for the planes but that's what you expect near an airport. However, we love the included breakfast even though it's continental, we like the hot hard boiled eggs.
loved this place a little expensive but was awesome service and staff. the continental breakfast was really great I probably would have chosen a couple different items to serve but that's only my opinion lol I really have no complaints . they also have there own shuttle for this best western so that was fantastic. All in all I would highly recommend this hotel.
This was a great place to say close to the highways , lots of food options and close to the city center but not in it, if they had a pool it would be good for family but as it is it is excellent for business conferences as it is very close to the airport.. overall great value for money.. dennis pounall.
This was a great hotel with courteous staff members. I appreciate the convenient location near the airport. The rooms were nicely decorated and very comfortable. The free WiFi was good speed and quality.
Excellent in terms of price and location. Pleasant and professional staff. Clean rooms and breakfast. a;lsdkfja;lksdjf;lkasjdf;asldkjfa;lskdjf;laksdjf;laksdjf;alskjdf;alskdjf;alskdjf;alskdjf;alskdjfa;sd l;alkjs kasj kla;lk kskldkfj;alslkj l llallsl l lala llalsdll allsl llasdll l lalsdll lalsdl ll lallsdlknflhskn
The hotel itself was fine it was clean service was very professional. Other than the hotel there was nothing much in the area to do, dining shopping any entertainment outside of your room you need to drive to. less than 10 minutes drive to valet parking at Toronto Pearson airport
To avoid winter weather difficulties driving to and from YYZ, we stayed at this hotel twice. It is clean, comfortable, reasonably priced and includes a very good breakfast. The staff is welcoming and professional. Will definitely stay here again.
Great staff, fantastic breakfast and good gym ! Only problem I faced was that of getting to a restaurant with blowing wind chill. May be a help from the staff to indicate nearby pre-connected/delivery offering restaurants, would be great !
Loved my stay here, worth it! The breakfast was great, the staff was very nice. The price was very affordable and it was so much better than what we expected. Definately will consider BW for future travels.
Staff were very polite and hotel was clean. Beds were comfortable. Our flight was at 6:30 am so we were up at 3 to take the shuttle, no worries, they even had snacks for us to take with us. There is a hot tub there and park and fly parking easy to use and safe. When we came back from Cancun yesterday we called the shuttle and were picked up in the time they said. Driver was very helpful. We have 2 kids and they had fun here. Will definitely stay here again!
Stayed for one night on arrival in Toronto. The room was very quiet, clean and comfortable. One of the best beds we have slept in with a good selection of pillows. (We often have problems with hotel pillows!!) The staff were very friendly and helpful. We often travel to the US and Canada and, when staying in hotels, try to book Best Westerns as we are never disappointed with them.
This hotel is clean and comfortable and has everything you need for a layover in Toronto. You must call for the shuttle to pick you up and arrange for morning ride back. Breakfast room is average and has something for everyone. Hotel staff are friendly and courteous. My only negative is the windows don't seal tight and whine when it is terribly windy.
We have arrived to the hotel right when we landed in Toronto. As the hotel offers free shuttle, we were happy to use it. The room was spacious and clean, whole family enjoyed the stay there for four days. We have used also recommended car rental by the receptionist as we have made a trip to Niagara Falls. I definitely recommend staying in this hotel, the services offered are worth every penny.
While yes this is a 3 start hotel it excels in all aspects. The staff are wonderful. From the front desk to the cleaning staff to the two people working the breakfast counter. Speaking of the breakfast counter, it is one of the best "included in your stay" breakfasts I have been too. Lots of options and more than I have ever seen at this level. The staff in this area never stop and never stop smiling. These 2 are winners. The rooms were fine and temp control was adequate. No complaints about them. Lots of water pressure in the shower and no issues with hot or cold. They were good about keeping volume down. This hotel is only 5 minutes from the airport but you don't hear the planes. This is a great option for staying before a vacation and when you want to get a good night sleep compared to the hotels beside the runways that are very loud every minute with a plane flying in. The best part is the price. We booked through their website and the price was nothing to complain about.
I am staying there for the last 5 years; stuff are very helpful. Rooms are clean. I advised my co-worker to stay here; we have monthly Meeting(Company Meeting in Toronto) in Toronto. We come from all over Ontario for the meeting. Breakfast is very good. Their shuttle service to Air-Port is very Good.
Completely pleased with my stay at this hotel. The rooms are clean and well equipped and the staff is outstanding. Parked my car here while I was out of the country. The hotel's shuttle to the airport is prompt and convenient. The female shuttle driver was very helpful. Breakfast is included from 6:30 to 10 a.m.. I was leaving earlier this time and was surprised and pleased to find a great selection of "grab & go" items at the front desk - with even a bag to put them in. This hotel is less than 10 minutes to the airport but is not the BW Toronto Airport - if you google that you will get a different hotel - I highly recommend this one on Eglinton Ave. Have recommended it to many friends and family and everyone has had a positive experience. Will use again. Thanks!
While the hotel room was very welcoming it was the staff who impressed us. The evening and morning front desk staff were very friendly yet professional. They willingly helped us with a unique business need. The staff in the breakfast room surprised me with boiled eggs from the kitchen to accommodate my dairy intolerance - most places I just forgo the scrambled eggs.
Stayed for 2 nights. Arrived late, ordered in and settled in. All was fine till I arrived back after work the next day. The maid threw away all the stuff I'd stocked in the fridge, my paperwork on the desk, etc. When I called that night to complain to front desk their was a promise to talk to housekeeping. The next morning the housekeeper and manager confront me in the lobby and housekeeping claims I asked them to throw it away or that they didn't throw it away. Manager offers to refund my money for that night. But that doesn't fix the problem. I lost valuable irreplaceable paperwork. Instead I'd rather make sure everyone else doesn't fall into this trap. Stay away!
The front reception staff were really, really helpful - thanks to all. The room was clean, comfortable and cozy. The bed was nice and firm and the room was serviced daily. Our room overlooked the golf course and even though it was close to the airport we were not disturbed by it at all. The pickup and drop off at the airport was appreciated too and the staff courteous on both trips. The selection of food in the cafeteria for breakfast was a treat too with yogurt, cereals, eggs, etc. A good stay and I'm glad we stayed there. The only issue was not the hotel itself but the functionality of the Best Western mobile booking interface - a bit of patience and info rekeying and it was done - easily overcome. Thanks!
I stayed here for one night before taking a flight from Pearson Airport. It's located on a major road about a ten minute drive away, on the opposite side of highway 401. Dining choices are fairly limited in the area, and supermarkets are at least 10 minutes away if traffic is light. Parking is free and plentiful. Reception and housekeeping are staffed with pleasant and welcoming people. Check in and check out were quick and trouble free. I was given a quiet room at the end of a corridor at the back of the hotel. The nicely sized room had two queen beds and lots of storage space. Electrical switches were easy to locate and operate. The beds were comfortable, but had a thin duvet sandwiched between two sheets, rather than a duvet cover. The bathroom is generously stocked with toiletries. Excellent disposable razors are available at reception. Be patient when waiting for hot water in the shower as it takes a while for it to warm up.The only down sides to my stay were a light smell of mildew in the shower, which dissipated, and carpets in really dark shades, which made it hard to determine how clean it really was. But I brought slippers. Overall, this hotel gives friendly service and good value for the money.
We chose this hotel because it was easy to get to from the freeway, as we wanted to be near the airport before an early morning flight. There was a pub with good food close by and the breakfast was next door at the local fast food establishment. The bed was very comfortable and the room was very clean.
Loved this hotel. near the airport with a shuttle. It's super clean and has everything you need for a night away. all the stuff included made it great. The rooms are super quiet, great sleeping. There's a bowling alley near by that could make for a great date night.
The hotel is nice and rooms are comfortable. But the best for me was the staff: everybody was very helpful. My wife had to catch an early flight, so she left before sunrise. When I did my checkout, the receptionist wanted to know if everything was ok with her and if she arrived well. You don't see that very often, staying a single night at a hotel for the first time.
this hotel should not be a best western it has bugs in the halls not the rooms, the halls and sooner or later it should reach in the rooms the breakfast is terrible the front desk staff rude and you must use a credit card to be able to make a local call
Room was nice and clean. Full breakfast was very good and had a decent selection of hot items, not just the coffee and muffins continental. Service was helpful. Overall very satisfied. If you're doing business in the area, it's a good choice.
staff is helpful Location is good and breakfast is rich I am happy with my stay at this hotel I would sat with a little customer service improvement his hotel will be become excellent All went fine and I will come again
Found this hotel to be one of the nicest we have stayed in, the room and hotel in general was immaculate and gave us the assurance of a clean and relaxing stay. The staff were very friendly and accommodating, we could not ask for a better hotel. 10+
City side of the airport. Not much else in the immediate area. There was a strip mall down the road a piece with some restaurants for supper. Good sized room with comfortable beds. Nice breakfast area with good variety and lots of tables.
Not somewhere I would like to stay for any length of time but the hotel was adequate and doe offer airport transfers if needed. Not sure about parking for while people are gone. Breakfast was okay although any hot food looked far from appetising and guess they don't have an actual chef. There was enough other cold and dry food to get you by and give you a start to the day
Best part of this hotel is great breakfast, pleasure to have real china and tableware; ambience is pretty. Only negative is lack of cream or half and half for coffee; hate 2% in my coffee; nice to have bacon too; hotel staff was pleasant, room was reasonably priced
Overall a good experience but the location necessitates having a car if you want to really get around because the Transit service is poor. Also, the breakfast area is way over crowded and noisy with few places to sit comfortably and enjoy breakfast.
Our room was very spacious but had a 70s disco vibe to it with multicolored lights and a worn jacuzzi tub. The room was very clean, however, and we were only staying one night so it was just fine for that. We ate at the attached restaurant, which was very good. The continental breakfast the next morning was free in the same restaurant. The food was OK. The restaurant itself was elegant at some point, I am sure, but is now a bit tired. Everyone we encountered was friendly and it had free airport transportation which was convenient.
Friendly staff greeted me and ensured I was looked after with airport shuttle registration and a wake up call. The woman who checked me out also drove the shuttle. She was very sweet and wonderful to talk to in the morning. The room was very comfortable and clean.
The hotel is not a palace but everything is clean and presentable. My room was not huge but it didn't need to me, it had everything I needed and again, while the bed was just a standard double, it was super comfortable. There was good internet, a desk, clean and well presented bathroom plus a sofa, table and tea and coffee making facilities. I was also impressed with the breakfast. Lots of choice from fruit, parties, sausages, bacon, eggs, toast and a make your own waffle machine! Would have no problem recommending it. While they did nothin out of the ordinary, the staff were friendly and helpful. There is also a free shuttle to and from the airport. I was not aware of this when I arrived at the hotel so unfortunately paid for a taxi! Shuttle needs to arranged the night before. They run every hour.
This is an airport hotel in a highly competitive location near Pearson airport and business environment but it excels in its price range because of value for money and staff quality. Staff are friendly and helpful from the shuttle driver to reception and breakfast service. Bed was comfortable, room quiet and spotless and everything worked well. We will return next time we are going through Pearson airport.
I stayed at this hotel and prepaid for my room. After checkout they charged my credit card again for no reason. When I stayed here the second time I brought to their attention to not double charge for my room. My 2nd trip was also prepaid. They did it again a second time even after I my warning not to double charge. This is criminal and I strongly suggest that you watch out if you plan on staying at this hotel. Maybe it is one incompetent person that is doing the charging. If so, they should be fired. Otherwise this is a good hotel.
Very well presented and well run airport hotel with courtesy bus. Staff were unfailingly friendly and helpful. Hot breakfast was above average for this type of hotel. Hot tub was a bit 'public' being near reception
Enjoyed the convenience of the hotel near the airport for an early am flight to AB including parking for duration of my time away. Staff was very courteous and friendly. Room was fine for the short stay.
I have stayed at this hotel many many times - always welcomed and recognized by the staff whether on the phone or in person - great location close to Pearson Airport, comfortable and clean rooms that are always being updated, great internet access, great value for the money
My wife and I enjoy our stay there, it was clean and close the places we wanted to visit, however we had just a few misconceptions upon booking. The room was comfortable, wifi work great and breakfast had a good selection of items.
Clean, friendly staff. A recommended airport hotel. Just a few misconceptions upon booking. It says there is a pool, but there is only a whirlpool. The resturant is currently closed and I did not know that before check in, so therefore no room service. There is no bar/lounge in hotel, but some stuff nearby. Our fridge broke down. The whirlpool was down for a day or so. It says there is a safe, but I could not find one in the room. At least there was A/C. I do recommend this hotel as an airport hotel, but next time I might call ahead to see what is advertised is reality.
My wife and I stay at this hotel frequently, this is one of the top Best Western hotels we have stayed at in our travels! The staff is efficient, friendly and accommodating. The rooms are very clean and nicely decorated, the beds are VERY comfortable! They offer a 24 hour airport shuffle free of charge, we have used this numerous times. A park and fly is offered if you have to leave your vehicle. We highly recommend this hotel, you will not be disappointed!
A very well located hotel with clean, well furnished rooms. Our rooms were very quiet and the beds comfortable. Breakfast was well presented and good. The staff were very friendly and helpful. We travelled from here by car to the Niagara Falls and also into Toronto.
We were returning from a trip and needed a hotel for the night. The hotel was not far from the airport. The room was clean; bed was comfortable and clean. Breakfast too was nice. It was refreshing to be asked what we thought of breakfast and dining area was clean.
Hotel has very restrictive shuttle pick-up policy; although, told I would be picked-up, I had to take taxi in for an additional $38. Had much better shuttle service at the other BW hotels near the airport.
I was really surprised because I found myself here by accident and after 20 hours of flying all you want is your bed. The gentleman on reception was lovely. I was checked in with swift efficiency and all my requests were met. The hotel was busy but there was an air of calm. The public areas were spotless and well maintained. There was no rubbish around the free tea/coffee machine and no drips or spots. My room was lovely. Neutral decroration with accents of colour. The bed was large and lump free. The sheets were white and crease free. The pillows smelt fresh. There was plenty of space to move within the room. A chair and foot stool was there for you to relax on. There is a large desk from which to work from. A modern TV and fridge. A working microwave and tea/coffee machine. They were spotless. There are lots of side lamps for you to create your own atmosphere. The bathroom was white and hosted good quality complimentary bath products. The bathroom was cleaned to a high standard. The towels were white, soft and fresh. Breakfast was of a good quality and the staff did not rush you out.There is a free shuttle to the airport all you have to do is book the time you want. I would stay here again
After a nightmare experience at another hotel we were moved to here. At 2.30 in the morning we were checked in by Zandria a very bright and bubbly young lady, even though the nightmare was nothing to do with this chain of hotels she was very apologetic about what we had been through. Checked us in to a very clean and comfortable room, making sure we had everything that we need for our short stay. Breakfast the next morning was more than we expected, usually just toast, muffins etc. Bacon, sausage, boiled eggs, toast, muffins, pastries, cereal.
I booked the hotel for a business trip, the booking was done through hotwire. The second I got their the manager was giving me a hard time because I book through hotwire (I do not understand why you sell rooms to them if you dont want us to book through them). The room I was given was not up to my standards. I asked to change and they would not accommodate any of my requests. I then had to sleep on a pull out couch and have my co worker sleep on the bed. They even charged me for sheets for the pull out!!! All in all, I wouldnt book here ever again, not even if it was $85 a night through hotwire.
Free shuttle from airport was great, staff very helpful letting us know transportation to downtown Toronto (The subway worked best and was cheapest). The beds very comfortable, breakfast in morning was very delicious and lots of choices (family of 5 adults and 3 children)..highly recommend
Very difficult to find any rooms in Mississauga, but this place was very good, clean and close to everything. I only stayed at this hotel for 2 nights, but could have stayed for longer. The rooms are older designs, but they are clean and functional. There once was an attached restaurant, but it is not closed. There is a breakfast place and gas station right next door if you need anything. The location is very good in relation to most businesses in Mississauga or Pearson Airport.
My flight got in at 1:15am, the staff at this hotel was awesome, came and picked me up when I called. Was a quick turnaround as I was too late to pick the rental car up at night, so they were very accommodating and drove me back to the rental car company in the am to pick up my car. The hotel was very clean, and large rooms for the price. The breakfast room was closed for renovations, so they had you go next door to the donut shop and breakfast sandwiches were made for you with a coffee and a muffin...no complaints.
The hotel is very well maintained. Rooms are impeccably clean and very comfortable. Staff are very helpful. Breakfast was good, included juices and hot menu items such as bacon and waffles. Plenty of parking also and the area is very quiet which is great.
I give full credit for the quality of the room. It was great. The breakfast however was horrible. Plus the fact that the cleaning staff came into the room while I was in the shower...CREEPY! And I used the deadbolt, which they overrode with their swipe key. I found my wallet not in the usual manner that it usually is in my back pocket.
We have stayed at this hotel many times as it was The Indigo proir to BWP I've never been to impressed with the wait time for food in the restaurant but last Thursday took the cake.The server was the worst and we waited 1 hr for our food.When my chicken Parmesan came to the table I questioned the penne instead of spaghetti.I was told by her that they where outta spaghetti very bluntly. I could understand IF they where busy but there was only one couple at another table and one guy at the bar. The charge was waved bu that didn't fix the hour wait when you are hungry and tired after a flight.Next time we will walk upto to Dixon and pass on this place for a meal.
Stayed here for a total of 4 nights in two stays in Toronto ( complicated so don't ask :) ), and the airport to hotel shuttle was great on both occasions.Point to note for international travellers, either have 1$ coin with you to ring hotel ( as you need to book on arrival ) or ask in airport for someone to ring for you. Take the phone number with you and then be prepared to wait up to 20 minutes for it to arrive The room at the back was definitely quieter than the front as it is on a busy road. The air con and wifi were excellent and the staff very helpful , especially when I had a problem with paperwork at the CN tower . The rooms are spacious and the jacuzzi good too. That said the breakfast in the morning is a temporary arrangement with the diner next door and this was rubbish . Choice of bagel with rubbery egg or cheese and poor quality coffee or juice/water served by a miserable Chinese woman , the other staff were okay . This was not good enough and had I known of this arrangement would have booked elsewhere as it gave a poor impression of what is essentially a good placed hotel. Otherwise ask for a credit on the breakfast and choose somewhere better.
Good, friendly service. Free breakfast is nothing special, buffet style with many choices of pre-prepared bacon, sausages, mini omelets, cubed potatoes, various sweet rolls. Also cold cereals, batter to make waffles. Clean area. Our room was clean with a very comfortable bed, a comfy reading chair and a desk. Nice size bathroom that was kept clean. And it was nice and quiet. Would stay again if needed.
Friendly and helpful staff. Room was tastefully decorated and clean. Bathroom had lots towels and Pantene shampoo and conditioner. Breakfast in the attached restaurant has recently been upgraded with an greater selection. will definitely stay again.
Attentive staff that goes out of their way to assist you with any questions you may have. The room was huge! We stayed in a King Suite with a whirlpool tub, dining table and comfortable chairs. The hotel was clean and inviting and we would definitely stay in this brand hotel again.
The Hotel was a little hard to find at first but with the help of cell phone tech we found it. Very clean with helpful polite staff. Only issue was their breakfast room was being renovated so we had to use free coupons for the coffee shop next door.
We chose this hotel for a 1 night stop over having flown in from the UK. Info from the hotel said to call from the airport after collecting luggage, or call from the free phone at the arrivals helpdesk. The lady on the helpdesk said I didn't need to call, just go and wait at C22. Most of the other hotels have a regular shuttle bus, but not this one. Luckily another person staying at the same hotel had called and a minibus arrived so we were able to get to the hotel. My tip: Make the call to the hotel! Check in was quick, the rooms are nice with 2 big beds as expected in North America. The pub along the road had a private party, so no chance for a drink, and I discovered gas stations and convenience stores don't sell beer in Ontario! Not much choice of places to eat within walking distance. Didn't hear any noise from the airport. The breakfast room was being refurbished, so we were given vouchers for breakfast at the Country Style deli, which consisted of a breakfast bagel, donut and coffee. Perfectly adequate hotel for a stop over.
Nice hotel nice rooms, two large beds in the room, reception staff courteous. Near the airport, has a free shuttle from the airport to the hotel ringer in 10 minutes coming to get you, and free wifi/ Breakfast is pretty lame.
Booked this accommodation back in Feb 2016 with Booking .com for Aug 22nd as all amenities looked fine, on arrival at the airport from London phoned the hotel for the shuttle bus which arrived 45 mins later, telling the driver that i was looking forward to a meal and drink was informed that it was closed for renovation and had been for 2 weeks, the nearest restaurant to the Hotel was at least half a mile away, not an ideal situation for an over 80 couple with no car, to say I was livid at not being informed is an understatement, it would have been nice of Booking .com or the Hotel to have informed us of this situation so as to make other arrangements but then they would have lost a booking.
This was the second time that I have stayed at this particular Best Western property. My family and I were very pleased with all aspects of this stay. The hotel is conveniently located to several major highways, so if someone has a car it is easy to reach both Pearson International Airport and downtown Toronto. Rooms, which are bright, spacious, and airy, are priced very reasonably compared to others in and around Toronto, so you get great value for your money. The area is quiet, and the building seems almost brand new. We would definitely stay here again in future visits to the area.
Anne in reservations is A+, she really made me happy to book Best Western!! Ayten and Prabhjot were wonderful and very helpful in accommodating us until we could check in. Floria was helpful in getting us a room where we could have stayed the week without having to move (as booked) The only downside was shared with the manager on duty. There were someone's socks still in the room on the floor in the corner by the drapes from before, towels badly stained (very yellow), spots of blood or rust on duvet cover and the sugar crystals from the packets was sprinkled in that area, not the cleanliness I expected. Finally, I guess It can't be helped, but a total of 3 bugs made an appearance, one now deceased. (We killed it) Once housekeeping pays a little more attention to the details, you will be back on track.
We spent 5 nights gere while visiting friends in the area. Everything about this property is nice, especially the staff. The parkngvara is small, guests at asked to leave their keys with a valet who will double/triple park them. The room was immaculate and the maids kept it that way. Bathroom was cramped. The outdoor pool on the third floor provides a changing room and shower with towels. Nice breakfast. Even though breakfast is "free" most guests lead a $5 tip each morning. Within walking distance of he subway and bus lines which are easy to navigate. Also close to many ethnic restaurants in the surrounding neighborhood.
Checked in at 1:30 a.m. and unpacked. Then noticed that the sheets were dirty and had hairs in them - obviously not changed. Too tired to move to another room, we slept on towels. Spoke to the mrg in the morning, but only got a verbal promise of a discount 'next time we stayed there.' No documentation or coupon. Don't think we're gonna get to claim it. The "hot continental breakfast" was at a sketchy donut shop next door, where the staff were surly, the muffins were quite stale, and the 'sausage patty' was grey and unappetizing. On the plus side: Staff were friendly and helpful; room was nice and bathroom was clean. Advice to travelers: check the sheets before you unpack; skip the breakfast and go somewhere else to buy your own.
We had a cancelled flight and had to stay at Toronto for two days. Even it is really sudden they make everything easier for us, booking, transportation etc. They have a free shuttle from airport. Very friendly staff. Hot breakfast is good. If you want to stay near to the airport for one or two nights just choose Best Western Plus airport
the best western in toronto on norfinch drive i was treated very poorly when i went in and asked to check in. The man behind the desk was rude and no help at all. said there qas no rooms, but was still some forsale when i went out to my car to find a new hotel as he told me no rooms were available. wont go back there!!
We used this hotel because our flight out of Toronto was very very early. Since it was so early we couldn't partake of the breakfast. Shuttle left on time, driver was very friendly. Room was OK, no complaints about that but they charge to leave your car there, $15/day. We didn't realize that when we used airmiles to book it and then couldn't cancel. We won't be back for that reason, lots of hotels that have free parking.
Due to a delayed flight, I actually only ended up getting to spend 3.5-4 hours at the hotel but I can say, the room was clean, spacious with a sitting area and TV, desk and the bed super duper comfy with lots of fluffy pillows. The bathroom had a shower/tub combo and all the amenities one would expect.. shower cap, soap, shampoo/conditioner, etc. Check in and check out went smoothly, the clerk was courteous. There is a free shuttle to and from the airport which is very handy. Breakfast is included, however I had to leave before breakfast was served, however they supplied fruit, juice, cookies, cereal bars at the reception area for those who were not able to partake in breakfast. There is also a coffee maker in the room, but I didn't have time to check if there was coffee provided. Free parking is available and there is a gym on premises. I would definitely recommend this hotel for anyone needing a place close to the aiprort.
We had a good experience here. The staff is attentive, friendly and accommodating. The facility was very clean. Parking was easy. The price was economical and of good value. The hotel restaurant was being renovated, so complimentary breakfast passes were given which allowed for cooked breakfast foods at an adjacent restaurant. There were pleasant lobby lounges in which to sit and chat. Rooms and bathrooms were clean. There was a spacious work desk in our room to set up a lap top computer and plenty of electric outlets. There was a mini-refrigerator in the room. In summation, we had a very pleasant stay at this hotel and recommend it highly.
A very nice comfy 2 bedded room, very clean and modern . Exceptionally helpful reception staff. Very good complimentary airport transfers. Complimentary breakfast taken at small cafe next door. Would definitely stay again.
We arrived at 3am due to our flight being delayed, I had however called the hotel so they wouldn't give up the room. The phone service is poor could hardly hear the receptionist ( I was at the desk when a call came in and the receptionist had to be shouting as she couldn't hear either) so I assume it's the hotels line. Room was spacious. Bathtub seems newly installed. However, I read where rooms were recently renovated but not so with my room. Had a very very very musty smell, beds were uncomfortable. I was given a first floor room with parking lot view. I don't prefer first level rooms. We had to keep the drapes closed at all times because persons constantly passed or congregated just outside the room so made the room dark and difficult to see even with lights. There is no pool at this location. The hotels restaurant is under renovation so we were given restaurant vouchers to a country inn near by. Breakfast was fresh and tasty but repetitive same limited choice each day. We had to choose one sandwich one pastry one beverage which I believe I was short changed. What happened fruits, yogurt, pancakes and waffles??.? Also I would have like tea and a Juice in true best western continental style but restricted to one. There is a airport shuttle which was quick in picking us up at 3 am but I wanted to return to the airport later and had to take a taxi because they don't offer shuttle service to the airport other than arrivals or departures even if there is a space in the shuttle going to the airport anyhow. There is a bus stop close by to the subway and other hotels within close proximity as well as small convenience stores. Customer service can be improved.
Spotlessly clean, modern, very quiet and comfortable. We stayed in a suite which was lovely. Restaurant is currently closed for renovation. Had breakfast next door. Did not get a chance to use amenities.
Everything was great here, except one thing.... their restaurant is being remodeled and we had to go next door for breakfast. It was 'ok' but we like cereal in the mornings and we were very limited to what we got. We ended up buying our cereal and eating it in our room. Then going over there for coffee and a muffin. Other than that, we were comfortable, everything was clean, staff was great, etc.
No swimming pool. Hot tub water was luke warm. The restaurant which was attached to the hotel was closed and was told it would open again I a few months. The AC in the room would only set at 74 and it barely kept the room cool. Most hotels start breakfast at 6:00 a.m. We had to wait till 6:30 a.m. So coffee and a muffin is all we had time for as we had a 6:45 a.m. shuttle to take to the airport.
just a head's up to others - no breakfast facilities so you have to go next door. waited in line for 20 minutes for a sub par experience. also uncomfortable chairs in room so disappointed after a long travel day. room was clean,bed good,internet fast and staff friendly. close to airport that is why we picked it.
I am a regular Best Westerner! This I didn't have to tell this to "BEST WESTERN Plus Travel Hotel Toronto Airport, Toronto, ONTARIO". After I checked-in at the front desk and when I opened the door of my hotel room.... ... .... .... ... wait ... wait... wait.... I am amazed even now..... my room for stay had been upgraded to a room with a wonderful Jacuzzi next to my bedroom! I know you can't believe this. I don't doubt you, as I can't believe myself!
Easy to find. Clean hotel. Pleasant staff. Close to the airport. Great shuttle to and from the airport. Cost of parking very affordable. Nice yet small exercise room. I would stay here again for a flight out of Toronto.
Although the location is a bit far from downtown, we really were happy with this hotel overall. The rooms were clean. Beds were super comfy. Breakfast was better than the average "free" continental style.
We were able to stay one night with transfer to the airport and 15 days of parking for about $160. The staff were friendly and helpful. The savings in parking alone was worth it! Lobby was very classy; room was spacious and clean. We would stay here again if flying out of Toronto.
We stayed for 3 nights during our short landing to Canada. The place is well managed and clean. Though there was some construction going on...but i have no complaints. The breakfast was really good for a price that comes with a room. Ample parking space and other facilities are nearby. Will definitely return and recommend.
People at the reception desk are very friendly. Room was clean and the beds sleep well. Airport shuttle went well. One hour travelling to Toronto downtown (public transport ). We slept at the front, but there was hardly any street noise during the night. Breakfast has limited choice.
Good hotel to stay if your flying out the next morning. Not too many planes flying over. Got charged an extra $10 for having 2 people in 1 room. The restaurant seemed expensive so we ate else where. Would stay again.
My boyfriend were visiting Canada on vacation. We thought it was going to be much more than it actually was. Although the staff is great and super friendly, our room and some of the amenities were either not accurate or not working properly. It's a nice hotel, but we do not recommend staying here.
Stayed here for Park sleep and fly again. Second time of staying. The sleep and fly package is very good. Rooms are fine - nice and peaceful. Drivers are great - friendly and courteous and prompt. Breakfast was fine too. This is my definite preferred choice!
We stayed for two nights. Room was clean, we weren't bothered by any noise and we had a pleasant stay. We were able to ask the desk to call a taxi for us both days. I wouldn't say the desk staff was super friendly, though it was not off-putting, either. Free wifi worked well.
From first contact via phone from the WestJet baggage area to the shuttle driver. The staff are excellent and courteous. I arrived I on a late flight with the connection the next afternoon. My whole experience became less stressful with this Best Western experience
Excellent hotel comfortable and quiet, close to Pearson airport, free shuttle and decent price for 2 weeks parking; Can be a very interesting option if you have to flight from Toronto. The personnel was helpful and very polite.
This is really a great hotel. Staff are friendly, accommodating and helpful. Close to airport, major highways, and is perfect for any part of the west end of the GTA. Complimentary Breakfast was fine as far as I was concerned. I stay here regularly throughout the year for business. Can't beat the price, it is reasonable and quiet.
Not too far from airport. In my previous stays, asked for a ride from/to airport and didn't have to wait for long to get the ride. Pleasant staff. Depending on the time of the year/season, could be pricey but overall is very satisfactory service/hotel.
This hotel is very clean,the rooms spell good!, the employees are very friendly. We had a free breakfast that was good, lots of room to eat! The bed was so comfortable, we have stayed there 3 times now and everything is amazing . Theres a elevator, workout equipment, airport shuttle. There is a great restaurant attached called Michelles. I love it
The room is very clean. Up to date facilities. Very courteous and professional staff. The staff is attentive to you needs. There is a language barrier with some of the staff. The free breakfast is always a plus. Weird that the hot tub is down on the 1st floor by the check in desk.
We really enjoyed this hotel and the front desk staff. They went out of their way to accomodate our request. The hotel was modern and clean. It didn't have a pool which would have been nice, but not a big deal. The breakfast was a bit disappointing, probably because I spend many nights a year in a hotel and most breakfasts at Best Western locations are better. However that was not a real big deal. We would stay here again.
Quiet and immaculate. We were greeted warmly upon arrival. We were assigned our preferred location on the ground floor. Even though the room faced Eglington avenue, it was very quiet and we didn't hear any traffic noise in the room. We always enjoy the attached restaurant as well and the included breakfast - so we'll definitely be back next year!
I really love the free breakfast. It is not that I can't afford to buy a breakfast. It is one of the subtle things which makes the customers (especially simple customers like me) happy! Car parking is not crowded like I have experienced in many hotels. So, it's not a problem to look around for parking the car!
Awesome hotel. I had booked just a standard queen room and we were upgraded to a king room with a Jacuzzi. Very pleasantly surprised. Rooms are immaculately clean and the bed was very comfortable. I would definitely stay at this hotel again should I visit Toronto.
Hotel was updated and very clean. Rooms were quiet, updated and clean. I enjoyed it most because it actually had quality places to run. The Hotel is half a mile from central park if you like to run hills and 3/4 mile from a trail that winds around a creek if you like trails. 6 min. from the airport, very convenient and pleasant stay. The only set back on the stay was the breakfast. Very poor choices for the price of the room.
The staff were friendly and helpful. The rooms were clean & well maintained. We used the "park and fly" option to leave our car for the period of our vacation and had staff shuttle us to the airport. As far as I'm concerned, this is the only way to travel.
The hotel may have been remodeled but it is tired. The rooms are adequate. Beds are ok but not great. Sheets are polyester, some pillows are lumpy. Baths are clean. Microwave & fridge in room. Breakfast is included, cereal, eggs, meats and breads, yogurt. There is a Hampton Inn and another suite hotel next door. Walking distance to a number of restaurants. Computers in business center didn't work.
Nice Hotel with good service. Has been suprised by the Yacuzi which was offered to no extra costs in my room. The personal has been very friendly and professional under any circumstances. The location near Toronto airport and in the middle of Missisauga is very comfortable for bussines trips.
Had a very early morning check-in that was discounted significantly that allowed us to return late in the evening having already settled in. Wonderful complimentary hot self-serve breakfast in an attractive restaurant setting. Internet connection was excellent. Desk staff were engaging and and helpful during check-in and check-out.
Nothing but good things to say about this hotel. I mistakenly booked this hotel a month earlier than I planned, and only discovered my error the day we were expected to check in, which under normal circumstances would be way too late to expect any kind of change. They agreed to change the booking date at no additional charge, which they didn't have to do, as it was completely my error. Aside from this, the hotel was spotless, the room was a very comfortable size with plenty of room for suitcases, the bed was super comfortable with good quality linens. Very clean spacious bathroom. The staff were friendly and helpful, and dinner at the onsite Italian restaurant was superb. Close to the airport with a free shuttle. Attention to the details. This is a great hotel at a budget price.
I have stayed at this BW for both business and pleasure trips. I have always been satisfied with the customer service, amenities, and price. The king size bed and bedding was amazingly comfortable this last time. Not sure if they renovated this location or if I got lucky with a new bed. Highly recommend as it is close to the 401 and 407 as well as entertainment and dining.
We arrived quite late having managed to get lost getting from the airport itself. Check in was very smooth. The staff were quite happy for provide change for the vending machines etc. Having eaten on the plane we did not have dinner at the hotel but the following morning breakfast was very good with a good range available. The rooms were spacious and clean with everything you could expect. As a hotel to go to for a one night stay from the airport before going on elsewhere this cannot be beaten for the price.
this was our second visit to this hotel, we did the park - fly - stay, and found it very good value, almost the same cost as just parking at the airport. very prompt shuttle service to and from the airport, the hotel staff were very friendly and helpful, an on each visit we have been up graded to a suite, they say you get what you pay for, at this hotel we have always gotten more than we have expected, so we are looking forward to our next visit to this hotel, as it is the only one we will ever used when flying out of Toronto
Although the hotel was very nice I felt ripped off as I was quoted one price on trip advisor and thought that's what I paid to find out that I hadn't and was charged 35.00 more upon checkout. I'm not sure who is at fault here but will not use this method of booking anymore. Also their "complimentary " breakfast was not very good muffins were dry sausages not very appetizing and boiled eggs left a lot to be desired especially after I find out I paid over $200 for a room that is now advertised for 75.
This place was clean, the staff were friendly and helpful, and everything was easy to find. Our room was very quiet. All amenities in the room were clean and in good repair. The breakfast items were refilled in a timely fashion, and there was enough staff bussing tables for the breakfast crowd. Front desk staff were very pleasant (without being obtrusive), and willing to go the extra mile.
Great place to stay for a quick night get away with a friend. It was clean! Not bad $ and the breakfast was delish! Hot tub area was perfect, staff are very helpful and friendly. I had never driven to Toronto by myself before and it was very easy to find and there was a ton of shopping and good restaurants nearby the staff are happy to help direct you. Overall a perfect little getaway !!
Due to connecting flight times coming home from St. Lucia we decided to stay here overnight & complete our journey home the next morning. We were very glad we did this. As our luck would have it, our flight to Toronto was quite late getting in (midnight) due to a heavy snowstorm! As this was mid April we weren't expecting this! Called the hotel for shuttle pickup, told us they would send shuttle immediately, when to expect it, where the pickup point was & so thoughtful to tell us to wait inside the doors because of the cold...driver would look for us! Great service. Arrived @ hotel, checkin was a breeze & they suggested booking earlier return airport shuttle next morning due to weather traffic times. Room was recently redone & was very spacious and clean. The bed was soooo comfortable, I asked them for manufacturer & model names! Breakfast not that great...it is operated by the attached restaurant, but the coffee was excellent. This is the only reason I am rating our stay a 4 vs 5. Return shuttle prompt & again another friendly driver. All staff were very helpful & friendly . Would not hesitate to stay here again.
A great stay at the Best Western PLUS Travel HotelToronto Airport, in Toronto, ONTARIO, Canada. Had a great sleep in the very comfortable bed after soaking in the large whirlpool Jacuzzi. The breakfast buffet was delicious, and I would highly recommend this location.
We settled for this BW near the airport because of proximity to locations for a family affair we had to tend to at the last minute.As expected, it was an unassuming chain hotel geared towards business travelers. The room was clean and functional with all amenities and a queen bed for an average size couple. If you are oversize, please make sure you request a king size bed. I appreciate the larger than average refrigerator + the microwave oven tucked nearby. The included breakfast was adequate for the price of the room, just don't expect miracles here. The hotel also provided airport shuttle by van 24/7. So, if you need a quick trip in and out of Toronto and the location is right, why not this BW? Pricing is fair.
Just a decent hotel close to the airport. Besd are good and a good size, Rooms are big so it will give you exactly what you expect from an airport hotel; Good clean rooms but offcourse nothing fancy or special about this place.
We had an excellent stay all around. It was a perfect place for a relaxing night before our flight. We left our car for a nominal charge and received private shuttle service directly to the airport. We received superb service and were recognized as solid members of this hotel family. The suite was perfectly laid out, extremely clean and tremendously comfortable.
Everything was superb in the hotel. Staff was exceptional and courteous. Loved the Hot Tub and they gave me ground floor in which I asked for. One thing would have been nice to have available at least at the Front Desk is the shoe shine cloths as they often need a shining after time in the suitcase, just a suggestion. Breakfast was excellent and gave me a coffee to go!
Stay one night, clean room, comfortable bed, good internet and TV, friendly staff, easy check in and out, convenient location for west end visits, typical continental breakfast. I will make this my regular hotel
The overall stay was mediocre at best. When on the phone with booking agent, I was informed complimentary shuttle is available 24 hrs. When we advised front desk we required a shuttle, we were told we'd have to wait a see IF they could get a hold of the shuttle driver?? On our way back from the airport, we were told there was no shuttle. available. After I informed him that his hotel stated they provided "complimentary airport shuttles" he said he would see if he could get a hold of a driver, and made it feel like we were lucky it we get a shuttle. There were 2 employees at the front desk. They seem to take turns driving the shuttle van????
The Best Western Toronto Hotel is near my companies head office and I have stayed here on a number of occasions. The rooms are clean comfortable reasonably priced have a shuttle to the airport.The staff is very friendly and helpful. would recommend staying here forbusiness or to catch a flight from Pearson Airport
Good value and lovely accommodation near Pearson Airport. Shuttle pick-up and pick up in the morning by Aerowood Enterprise car rental made things easy. Breakfast restaurant could do with a freshening of the decor but otherwise a great stay.
ten minutes from the toronto airport. Excellent front office staff! Italian Restaurant on the Property. Open for Breakfast, Lunch and Dinner. Excellent Italian Cuisine and Owner is always ready to jump in start taking your Order.
I had excellent service at Best Western. All of my questions were answered about traveling to the different sites I wanted to see. The staff was polite and my room was clean. The only thing that sucked was the free breakfast but, you get what you pay for. I would definitely stay here again.
I stay here everytime I'm in Toronto. It is so close to the airport and near many restaurants. The hotel is always clean and quiet. The breakfast is always hot and fresh. The staff always try to impress. Will stay here again!
I booked a room last minute on trivago and I couldn't have gotten a better deal. The free wifi, welcoming staff, cozy room, comfortable bed and free shuttle service to and from the airport was amazing. My flight was early this morning and they even had beverages and breakfast to go ready for you in the front lobby at 4:30am :) Definitely will be staying here again! Thank you!
Another great stay at Best Western PLUS Travel Hotel Toronto Airport, Toronto. I have been staying here every month while attending business meetings. Great location, easily accessible to area restaurants, malls and, of course, to work location. Thank you, keep up the good work.
I usually use this hotel when flying out of Toronto. The rooms are comfy and the hotel staff are for the most part friendly and professional. I also use the park and fly. The drivers are courteous and the wait is never long for pick up. I would definitely stay here again.
We stayed here for a few days in between trips and I didn't feel as comfortable as I would have liked. I found the front desk staff rigid and rather surly at times which was not very pleasant and was very surprising given that I had just arrived for a three day stay! I had needed to pick up my partner at the airport and the man at the front desk gave me a very hard time about my taking the free airport shuttle to the airport to meet him and bring him back to the hotel. I have asked to do the same thing at other airport hotels and have never had an issue, but he was very intense about this. He eventually changed his position, but was so rigid and rude about it from the beginning that it left an unpleasant taste in my mouth. I found it tacky to be honest, so I won't be back to this hotel. There are lots of airport hotels to choose from in Toronto.
Stayed the night on their Park and Fly program before flying out of Toronto. Clean spacious rooms. Staff was very helpful with directions to local attractions. Italian restaurant on site with several nearby. Free hot breakfast bar to start your day before your flight out. Parking rates very reasonable with free shuttle to and from the airport. You can even extend your checkout to 3pm for a modest fee.
Friendly, welcoming place to stay. Good rates (much cheaper than other nearby hotels) Adjacent Italian restauant serves breakfast (included) and reasonably priced and great food for evening meals. Another bonus is the reliable airport shuttle.
We had a great stay here, everything about this hotel is awesome. The beds were very comfy and cozy. The staff was friendly and answered my questions properly. The free breakfast was very good and the shuttle service was very convenient! Nothing but good things at this place!
Very satisfied with the room, it's cleanliness and the staff. The shuttle driver was very pleasant and helpful. Schedule for shuttle service to the airport should be posted, it's availability for each time slot. Breakfast selection need more option for gluten or dairy free need.
The Best Western Plus Travel Hotel Toronto Airport provides good basic accommodation for an overnight stay near the airport. Its beds are comfortable, there is a shuttle to the airport that runs frequently, and there is a restaurant attached where one can get good food until 10m at night. I recommend the hotel to anyone looking for a good place at a decent price.
This was our first try in using a sleep, park & fly package. We had read multiple reviews of incidents involving people experiencing long delays in their shuttles too/from the airport. We had no such problems. The shuttles at this hotel leave every half hour, on time. For pickup, we simply called and the shuttle arrived within minutes. The hotel itself was very comfortable. The breakfast was quite nice, although their kosher food options were limited. The hotel staff were all very friendly and accommodating. On the shuttle to the airport, I inadvertently left my glasses in the car. The shuttle drive was very kind and accommodating in making a second shuttle trip for the glasses. They insisted on loading, unloading our suitcases and seemed to take a genuine interest in our well-being. The cost of the package was cheaper than if I had paid for parking.
This place was great! Our family of four stayed on a Saturday night. We ate at the attached restaurant, which was very good! The staff at the motel are very helpful. I needed help because my credit card wasn't working (travel) and the front desk explained what to do, how helpful! I also needed an extra blanket and it was no big deal. Most importantly, the shuttle to and from the airport was a breeze!!!! I highly recommend!
We were pleased to have such a comfortable bed and clean room. We also appreciated the Free Shuttle service to the airport in the morning. Breakfast was highlighted with steaming waffles plus a good variety of healthy options such as oranges, eggs and yogurt.
Friendly and helpful staff. our dining room host for breakfast was especially welcoming and interested in our having a good experience. The rooms were very clean and the hotel was quiet, so we slept well.
I have stayed at this location on a number of occasions. I have never experienced any problems. The front desk staff are very efficient and courteous and are always willing to help with any requests. Airport service if you need it is provided and always there. Cleaning staff are efficient and polite. I would recommend this hotel to anybody.
This is a very good hotel. I have stayed here many times. The staff is very friendly and helpful. The hotel has a great location, close to the airport. Also the breakfast at this hotel gives you two options--one at the onsite restaurant and the other next to the hotel. I recommend this hotel to everyone.
Stayed here for a Business Trip and I recommend it. The staff were very caring and professional. They answered all my questions and did not hurry me at any point. The check out experience was smooth and they remembered to ask if I needed anything further while thanking me for my stay. The room was clean and simple. Very high value for the cost.
The hotel has an indoor whirlpool that is a lot of fun, and after a nice soak you can really have a great sleep. In the morning the hotel serves a tasty bacon & eggs breakfast buffet that gives one a lot of energy for the next day. Close to the airport. I highly recommend this hotel.
Staff is always pleasant and helpful- delivery and pick up fro the airport is excellent! The room is very clean and has all the amenities! We leave early in the morning-so cannot take advantage of the breakfast- but another time!!!
I needed to overnight near the Toronto airport when transferring between my flights. I chose this hotel due to its proximity to the airport. My whole experience was great. The staff at the front desk was very helpful - one of the best that I have seen.
This hotel is exactly what the title describes. It is only 3kms from the airport and very convenient. All the staff at this establishment were very courteous and professional. The Italian restaurant on site was very good and service there was also professional and courteous. The rooms were very spacious, clean, and modern. Beds were very comfortable! I would have this hotel higher if the shuttle would have been more prompt. We waited close to an hour before we were picked up on this cold day. I recommend that the contact number at the airport kiosk have the local number posted and not the 1 800 number. I received a better response calling the hotel direct.
Was promptly picked up by their shuttle at Toronto airport at 1:30 am. Hotel was less than a 10 minute drive. Room was clean and very comfortable. Breakfast was included and was more than adequate. Would definitely stay here again.
Clean and safe, great internet and wonderful staff. Shuttle to the Airport and cant hear the planes all taking off, not in the landing zone either. Nice hotel. Lots of other hotels are not clean and are quite loud in this area, thisone will be where we stay next time as well.
Great hotel. Good location...not too far from the airport!! Free shuttle service available!! Easy and convenient! Comfortable rooms, friendly staff. Clean!! Great rates!! Happy with this choice!!! The little Italian attached restaurant also had great pizza :)
It was nice hotel. Staff were very kind. I got quick shuttle from the airport. the room was clean. The bathroom was also clean. Only one suggestion, is the breakfast. I would suggest that they add more choices , more fruits, more juices.
A lucky choice - I was looking for a low cost (no charge parking) in the general area of the airport. An on-line search suggested this venue as the best option; and it was very good. Quite probably, the next time in am in the general area with need of a hotel, I'll check this one out first, before bothering with a search. Good location with easy access to highways regardless of which direction one wants to go.
I have been staying here, once a month, for the last 6 months to attend meetings for business. The location is very convenient and easy to find. The choice of restaurants within a short walking or driving distance also make the location excellent. I would consider this hotel if I was flying out of Pearson due to its location and shuttle service. Thank you
TV did not work and was not fixed while we were there. RE Front desk staff- Ladies were very helpful and pleasant. Male staff was not at all courteous & were argumentive to me(female), but were courteous & polite to my husband,
The BW is located close to Toronto airport but away from the hustle and bustle of Airport road. The hotel is clean and quiet. The breakfast has a good selection of hot and cold items. Fruit is fresh. Coffee was very good. Lots of nearby restaurants to grab a quick meal.
I do park and fly at this particular BW+ regularly and always a great stay. Rooms are clean and nice, staff always friendly and accommodating. It is my number one choice of a place to stay in this area.
This hotel was good for an overnight stay while waiting for our flight out the next morning. Breakfast was included, there is an Italian restaurant and pizzeria in the hotel also for an evening meal. I would recommend this hotel.
The hotel was a cozy place to stay in February. The staff was welcoming and very professional. The room was quiet and the bed was comfortable. The only time noise was of concern was Sunday morning at 6:30am. The departing guests could be heard clearly from the rear of the building and it woke us up. Do not let the breakfast offering be the reason you stay at this Best Western Plus. The breakfast is provided by an independent restaurant on site and it is extremely disappointing. We stayed two nights and breakfast was the same disappointing boiled eggs, greasy sausages, warm not hot coffee, cool not cold juice, with toaster waffles and two toasters that didn't work well at all. The Donut shop next door would have been less disappointing. Hotel Good! Breakfast NOT good!
I enjoyed my entire stay at Best Western Plus Travel Hotel -Toronto airport area. Asides from affordable and enjoyable stay, the Front desk personnel are very friendly so as the drivers of the pickup van. I feel very safe and and the people are very professional. That matters most.
We selected this location for a reverse park n fly for our trip to Cuba this past week. We parked the car on Friday Feb 19, and returned at 2am on the 26th. We were both exhausted, but very pleased with the cleanliness and comfort of the room upon check in, and it was very quiet given it's close proximity to the airport. The continental breakfast at the on-site restaurant was a pleasant surprise as well. Lots of variety and the staff kept everything replenished right to the end!! I have stayed at dozens of different Best Western locations across North America from Bristish Columbia to North Carolina, and they aren't always impressive, but this is one of the better ones I've stayed at recently. We will definately use this location again when we need to park n fly at Pearson Airport.
Stayed here on our return from our vacation. Everything went the way things should always go. Left the car in the parking lot at the back of the hotel close to the rear entrance. Shuttle let us of a little far from the airline we wanted but really no big deal. On the return shuttle took about 20 minutes and we even got a room upgrade. Will return for sure. Staff very friendly and helpful.
Been going there for years using my corporate account. Always clean, they renovated like 2-3 years ago with all new big TV's in every room, fridges, etc. Coffee in the room, both wireless and wired internet. And the new Italian restaurant that is connected is excellent. They had a problem with the last 2 restaurant owners not being great, but this last one is good. The complimentary breakfast is continental, but I never use it, as there is both a country time (next door) and Tim Horton's a block away, and Its just basic. There's a McDonalds a block East, a Pub next to the McD's, and the other direction, west, there's my favorite steak house Prince. If you want delicious Japanese, go to Prince. Also, Prince owns the Thai place next door, Spoon and Fork. Both are great.
The hotel airport shuttle was very prompt on arrival. Hotel staff was very friendly and attended to our needs promptly. The room was very large, very clean and had all the amenities one could need. We were thrilled with the front desk staff addressing our "panic" back to the airport the following morning. The shuttle was running late and a cab was called for us and the hotel picked up the tab. Incredible and seldom seen top customer service. Would definetely stay there again...
We have stayed at this hotel a few times, before/after travelling for a winter vacation. The hotel is very clean and has all the necessary amenities for a reasonable price, although we booked with Air Miles. There is a good breakfast included with the room. The only restaurant is an Italian restaurant that might be open for lunch (we weren't there at lunch time, so am not sure), and supper, but closes at 10:00 p.m. I would highly recommend this hotel for stopovers. Unless you have a car or don't mind paying for a taxi, you may have a hard time finding a restaurant nearby.
Location / A lot of construction/and hot tub not up to par. comfortable stay. Clean room and hotel. Wasn't the best breakfast which was free. Dinner the night before was very good. If I where to return it would be a regular room.
Had a layover in Toronto and had to stay the night. Booked this hotel on line. Nothing fancy but nice and comfortable. Staff very pleasant. Airport shuttle to and from hotel is great. Breakfast in the morning at the attached restaurant. Hotel is about 10 minute drive from airport.
We have stayed at this hotel many, many times. & also when we have left the car & travelled out of Canada. We enjoy the breakfast; & the hot tub! The staff are very friendly & helpful. The restaurant has a good menu & very tasty food. The hotel is very good for us.
Nice restaurant in hotel, Italian themed with wood-fired pizza oven! Good location near airport, I stayed for business not air travel but it appeared there was a 24 hr shuttle to airport available. Parking was free for my 1 night stay. I found my rate to be very reasonable for the area. I will be back.
Ths is a good airport hotel. convinient location. The bistro and italian restaurant on the property makes more usefule. Service is excellent. the rooms are well serviced and clean. The shuttle is of limited capacity so it is better to book it in advance.
A very well managed hotel. Spotless and comfy beds. Great value if booked in advance. 10 minutes to the airport if flying out of Toronto International. The restaurant ( not hotel owned) was just average but saved going out in the car if having a beverage or two.
Have you been to Pearson Airport lately? If you plan to take any shuttle to any of the hotels that provide the service there is several very important details you have to know! That is the hotel number and which pick up point is for that hotel shuttle. If you call the hotel you have to ask for specific details, such as which level, the stopping point that the shuttle stops at and what are the markings on the bus. Without this information you will wait a very long time and call the hotel several times to get the correct information. The hotel we stayed at was clean and we'll maintained. The Italian restaurant on the premises was pricy for what we had. A pizza and a calzone, one red wine and one beer was $50.00 plus tip. The food was OK.
Very nice, clean hotel. Would definitely go back. Had dinner at Michele's - our meal was really good. Nice rooms. Friendly staff. It is a bit further from Pearson than most but has free shuttle service.
We arrived late of course. We did not have to wait long for the shuttle and the ride was short. That was nice. Check in was quick. Room was clean as was the bathroom. Wake up was early but we had time for continental breakfast. Another quick trip to the airport. Would certainly stay there again.
Stayed here night before flight out West. Fantastic service. Love Michele's - best pizza and pasta. Great beds and great shuttle service to airport. You will be happy with this choice of you are travelling out of Toronto Pearson International.
We booked a room online, for the night before our family vacation. We were departing early and wanted to stay close to the airport and have the convince of leaving our vehicle. Upon arrival we were told that there was an additional charge for leaving our vehicle, for our weeks vacation. The cost was more than our room. We were told that if we would of called the hotel directly, to make our reservation, we would of been given a package to leave our vehicle. We paid the parking fee, with hesitation, as we wanted a positive start to our vacation. When we arrived back at the airport, from our vacation, we were given the number of the hotel for them to come pick us up. We called and were told the shuttle would arrive in 10 minutes. Two phone calls and 45 minutes later we were picked up. The lady driver never spoke to us, didn't help us with luggage or open any doors to the courtesy van. Overall a VERY disappointing experience.
This is a very nice property bordering Mississauga, not very close to downtown Toronto but very convenient to Pearson International airport. I will stay there again for my airline travels. Really comfortable bed and above average bathroom.
I booked this hotel for a Park and Fly and the convenience of not having to wake up crazy early for our trip to Dominican. I called and booked two rooms 4 adults and 4 kids in total. I was very clear that we were travelling together. I contacted the front desk a week before I arrived and I was ensured that there was a shuttle to the airport available for us to travel TOGETHER! I was told I had to book the shuttle upon arrival. When I arrived the shuttle was full for 5:45am. Why you ask? This hotel has a MINI VAN for a shuttle! Barely fit my family of 4 with our luggage! My Friends checked in while we parked and they reserved the 5:45am spot. So now you have to go at the earlier time that was available 5:15am. Great now I have to get my family up at 4:15am big deal when there is 2 small kids. A disaster when we arrived in Punta Cana. Not to mention my Children were extremely disappointed they weren't starting the trip with their friends. I can't believe after calling personally myself and being assured that we would be looked after by a convenience shuttle When I complained at the desk, the women says to me its only half an hour its really no big deal. Maybe not for her but when you have spend $6000 to take a trip with friends and your kids are disappointed before you fly and you have to get up earlier than expected even when you book a airport hotel and what about when you return you have to wait for the shuttle to pick us up individually. So our plane landed at 7:30pm we called for pick up at 8:30pm we were picked up at 9:30pm. AWFUL! As far as the rooms were concerned they were clean and beds were comfortable We will never return due to the rudeness and bad communication of the staff! It takes alot of time to prepare when you travel with other families and when you are faced with problems after you have checked more than once that you would be looked after, its extremely disappointing. In the past we have booked the BEST WESTERN PLUS ON DIXIE! It was lovely I thought that this hotel would be the same Quality. So wrong
My husband and I have taken advantage of the 'park and fly' perks at this hotel twice in the past month. First I will say that is about a 12 minute drive to the airport and they are prompt; with none of our recent four airport 'wait times' longer than 15 minutes. THAT's certainly appreciated, especially flying in late in the cold and snow!!!!! The staff are always friendly and helpful. We enjoy the Best Western chain and appreciated the comfy bed and linens, lots of towels , hot water, quiet and clean, clean , CLEAN. The breakfast,which is included, is quite basic including coffee juice, yogurt, some breakfast sweets, some fruit with a few 'hot' choices (eggs, sausage). The waffles are good!! The long-stay parking is great being in close proximity to the hotel and we do feel good about leaving our vehicle in their well lit lot. The price for everything was a total of $240 Cdn for one night and a two week stay. As we travel quite a bit, this hotel is now our hotel of choice when flying out of Toronto!
Another excellent experience at this hotel. Great location, easily accessible to major highways. Breakfast is good and lots of it - with a good choice of breakfast items. Friendly staff. Close to major food venues, some within walking distance. Thank you once again for making it easier to be away from home.
I booked a single room and was upgraded to a suite with a jacuzzi. Shame that I did not have time to use it, as I arrived late and left early. Room was clean and quiet, and the wifi worked fine. The staff were pleasant and helpful, and as I had paid in advance, checkout was a breeze. I checked several other hotels near by, but the reviews or the prices did not match my expectations.
We used this hotel between flight connections. The pick-up at the airport at midnight and the return in the morning was timely. The drivers were very helpful. The hot breakfast was good but needed more hot selections. We will certainly use this hotel again.
Stayed here for one night before a flight to Jamaica, rooms and staff are top notch. 3 star rating for the shuttle to the airport. Driver was didn't say two words, and drove like a maniac in the rain. We had two children in the van with us. Aside from the driver, all good and very clean.
Usually at the price we paid, I would have expected the place to be a bit run down, but instead, it was quite nice inside, the Exterior, the Lobby and our Room. Everyone was friendly and helpful. We did not eat breakfast or attend the restaurant, not sure what it was like, but I based on the hotel part, I'd expect it to be above expectations as well. We used this hotel as a one-nighter after a very long flight from Australia, and would definitely stay again especially if they keep their prices low.
Outstanding Customer Service (Janin & Partrick). Manager Ricky accommodated multiple bookings. Food experience at restaurant was very good with reasonable prices. Room was clean, shuttle service was on time.
We stayed the night of 30 December 2015. It was a wonderful place to stay, very clean and quiet. It is definitely excellent value for the money. The room was perfect, with everything required for a comfortable stay. The staff was very pleasant. We enjoyed the complimentary hot breakfast before heading back home.
We were in Toronto for Christmas, to visit family and friends. The room we had was mostly quiet and comfortable. The mattresses were firm (which we liked), but the pillows were only the soft kind. Otherwise, we were very satisfied with our stay. The TTC bus service is temporarily available about one block form the hotel, thanks to a detour, so that was very convenient for our needs.
hotel was well kept very clean and tidy - staff was very friendly and helpful upon check in and check out - recommend this hotel for airport location - shuttle bus was on time - breakfast was good - on site restaurant was good -
Enjoyed overnight in this hotel. Staff and management provided exceptional service. Rooms were clean and well appointed. Shuttle was convenient and timely. Great value provided for hotel close to airport.
All of the staff that I had encountered at this hotel were friendly and helpful. Service at the restaurant was a tiny bit slow but the food is worth the wait. The room I had (queen bed with sofa) was clean and comfortable. For those of you who want to just relax in a warm bath, the tub is actually adult sized! The bed might be one of the most comfortable I have ever slept on. Location is as good as you can get for being close to the airport, and they also have an airport shuttle to bring you right there. Overall, well worth the price.
I have stayed at this hotel a number of times, and will continue to do so. The staff are wonderfully helpful, caring, and efficient.... and the hotel is spotlessly clean. Beds are very comfortable. Good shuttle service from YYZ airport. Some rooms have a park view - my favourite. Keep up the good work, Travel Hotel!
Always reliable- Pick up from the airport is great!!!! Rooms are very comfortable and if you wish to dine the restaurant is right there! It is very convenient to the airport as well!Staff is helpful and there is a business office there for checking in if need to before you fly!
We just returned from a business oriented trip to Toronto. We wanted a hotel near the airport that was clean, comfortable and offered WiFi and a gym. The Best Western had all of these at a very reasonable price. The front desk people were always pleasant as well as the housekeeping staff. My small gripe would be the sub par complimentary breakfast that is offered. I have been to other hotel breakfasts where the place is bustling with lots of options for hotel guests. This one was a bit lackluster with the selection. Since I was pleased with every other aspect of the hotel, I am not factoring this into my rating and would definitely go back to the Best Western if I am ever in the area again.
I recently stayed at this hotel. The place was clean, quiet, and comfortable. Unfortunately, I was disappointed with the service provided at the complimentary breakfast. I have a very severe food allergy and carry an epi-pen in case of anaphylaxis reaction (which can result in hospitalization or death). As a result, my options at the breakfast were very limited - just fruit and bread. Mind you, I was fine with just have an orange and one or two slices of bread. I just had to check that the bread was fine. I approached the older lady working there and explained about my severe allergy. I asked if I could read the ingredients on the bread label. She seemed very irritated by this, went in the back, and said most of the bread did not have ingredients listed. She commented that I should be fine and just go ahead and eat the bread. I explained, "No, I could go to hospital if I don't read the ingredients." She searched again and found a bag of bagels which had the ingredients listed. I read them and they were fine. She gave me one bagel; I asked if I could have another one (as I could eat virtually nothing else at the buffet table). She told me, "No." Later, when she went in the back, I spoke with a second staff, a younger man working there and again requested a second bagel. He said, "Sure," and acted like it was not a big deal at all. I really appreciated that. I wouldn't stay here again after that experience. It really upset me. For the remainder of the trip, I didn't go back to the complimentary breakfast buffet.
we have stayed at this hotel for many years.... the staff are always very pleasant.... the beds are very comfortable, breakfast included, free parking, free Internet nice hot tub & gym room........ our 1st choice in Toronto
We've stayed at this hotel several times and every stay has been great. This hotel offers free transportation to and from the airport. The rooms are clean and quite. The front desk staff are very helpful and friendly.
Overall this hotel was good. Clean, nice, comfortable and well kept. The breakfast was nice too, but I would have liked something more then boiled eggs every day. The only weird thing was when returning to my room at night the smaller furniture was on a tilt in the room.
The hotel room is nice and clean with free parking and complimentary breakfast. I paid $118 so I think it is a good price with all. The hotel area is very quiet with no mall or shopping center around it. It is better to find a hotel with breakfast provided. The ladies at the front desk are very friendly. However, the drawback was the noises outside the room which keep me awake at night. I can hear people walking and chatting outside of my room. Just for a night stay, I can deal with it
Stayed at Best Western Eglinton Missisauga overnight before flight home to England. Would certainly recommend anyone to stay here. Several restaurants nearby. Close to a beautiful park and convenient bus routes. Close to Toronto Pearson Airport with free shuttle.
Nice place to crash after a long day of travel. Clean and tidy and helpful staff. Arrived at 1:00 am and the front desk staff was there and had our room keys to us in no time. Hit the pillow at 1:15 and slept the night away.
I visited Toronto and stayed at this hotel for 8 nights. We were given a room on the third floor with the windows overlooking the beautiful golf course. In all, it was a very relaxing stay. What worked:- a) The airport pick up arrived within 5-10 minutes of us calling them. b) The check in/checkout was smooth and took less than 5 minutes. When checking in. we were given break fast vouchers on the spot along with other details such as wi fi credentials. c) Excellent room service and cleaning crew: They cleaned the room diligently each day and did an excellent job, every time. Room was spotlessly clean. d) Excellent View: We got the golf course facing room, visible from the window. It is a very serene sight and we whiled away time, gazing at the beautiful view. e) Excellent location: There are some amazing restaurants and joints nearby such as Shebeen Irish bar, Wokkers. There is Centennial park nearby, which has a greenhouse (free). The park is easily the best place for morning walks and evening strolls. f) Relatively easy commute: Bus stops are within easy reach. 35 / 109 routes are primarily used. 35 drops right at the hotel. g) In room facilities: were good. Ranged from Tea/Coffee maker, iron, TV, sofa and beautiful lamps. Newspapers could be picked at reception - complimentary. i) Very polite and helpful staff. Some areas of improvement (Which stop me from giving 5 stars): - a) Poor variety of break fast: We stayed for 8 nights and each day, the breakfast menu was the same. There was no variety in breakfast. Food was ok, but would have liked more variety. Also should have non vegetarian selections based on 'chicken' or 'lamb'. Having french toast etc would have helped. b) Lack of utensils or tea cups in room: While this is a travel hotel, we missed having a tea cup in the room. Platic cups are ok, but tea cups / plates would have been better. c) Small size of dust bins/ waste paper basket: they were very small and were quickly filled. d) Resetting Wi Fi Connections/reentering credentials - While Wi Fi speed was good, it had the habit of asking for credentials every 6 hours or so. e) Minor: Probably have HD service for cable? On the whole a relaxing and satisfying stay.
spent a long weekend with family lovely friendly hotel ,staff most helpful and courtious the food excellent in a beautiful dining room ,lovely fireplace to sit by and enjoy a drink ,the bedroon warm and spaceous ,the hotel in a lovely location and easily accessable to the highway 401,lovely park nearby also large shopping centres and lots of places to dine out if yoi wanted a change ,would highly recommend this hotel .
Hotel and room: Met expectations for a BW and very good location for our overnight to catch a flight in the morning. Customer Service: Over the phone and in person, the staff we dealt with were very curt and rather rude, like I was wasting their time with a few basic traveler's questions. Suggest they work on patience with guests paying their salaries, cutting out the heavy sighing and interrupting guests during conversations. Manager could bring in mandatory excellence training for the front desk. Otherwise, a good stay.
As a warning, please get a cancellation number if you should cancel your reservation, because the hotel will not reimburse you for the charge. If you are driving, stop pullover and write the number down...I learned the hard way.
We were collected from the terminal after calling the hotel and we also were taken back at a prearranged time. Staff very helpful. A comfortable big room which was very clean. I would recommend this hotel.
I stayed for a night at the Best Western on Eglinton in order to be in closer proximity to the airport to pick up friends from Aust the next AM. I was very satisfied with my experience there with one prime exception, that being the fact that I was not able to use a couple of gift cards from Best Western that had a limited life span for usage. I was told that in order to use the cards, I should have booked directly with the hotel, and because I had booked through Best western, they were not able to be used. In my comments tot he hotel, I commented upon this aspect and to my surprise and delight, the manager was very prompt in fixing this problem totally to my satisfaction. It added to my enjoyment of the stay and I will be staying there again in the near future. I thank the manager and his staff for making all other aspects of my stay very enjoyable.
I said this before I'm going to say it all again. I absolutely LOVED my time at the hotel and so did my husband. The hotel went way above and beyond my expectations. I had requested a top floor corner Jacuzzi suite for us because it was our anniversary but the hotel took that request to the next level by giving us a Jacuzzi shaped as a heart! The décor of the room was fantastic as well! We were both speechless when we saw the room. And right there we had decided we wont be staying at any other hotels anymore. Every few months we will be having mini getaways and we will only be staying at this hotel. That's definite! Absolutely fantastic job to the hotel and its entire team. I cannot wait to stay here again! P.s. I've already recommended you to all my friends!
Basically this place had lousy breakfast. All they had were hard boiled eggs, that had been touched by everyone. Yuck! I'm not sure why you need a pass to go to breakfast, when breakfast is something we passed on completely? The sheets were dirty and contained blood stains. Gross!
I had read the reviews on this site, but I still wasn't expecting much. This is a Best Western after all, not the Ritz-Carleton. I am happy to report that this hotel exceeded my expectations in every way. My only regret is that I didn't have an opportunity to try the continental breakfast...
I so wanted to run away from this nightmare but I only had 3 days in Toronto, Canada for business. This place looks like it's stuck in the 80's with a hellish smell. The room looks like it never really had a deep cleaning with dust all over and the bed sheets were wrinkled? Why are the bed sheets wrinkled? I slept on top of the bed with my clothing on for 2 nights straight. The breakfast offer is the same bland food and hard boiled eggs for 2 days. How about making some scrambled eggs? I will never ever return to this dirty place.
We have stayed at this hotel many times and it is a great place. They have a free airport shuttle that is very prompt, and the staff go overboard to be nice. There is a nice Italian restaurant adjoining the hotel so you can even have a nice meal without having to "go out" after a long day of travelling. A free buffet breakfast is included at this same restaurant in the morning, although it could use improvement. I will definitely stay here again.
We have stayed there overnight a few times overnight to break up our travel from Scotland to various parts of Canada. The rooms are clean and spacious and the staff are friendly. Free wifi in the rooms and free rides to and from the hotel to the airport at any time of day and night. I would avoid the restaurant on site though (it is separate from the hotel itself) as the prices can be a bit steep. However, just a few hundred yards up the road in s a classic Irish Pub which serves good meals at reasonable prices. A good place to spend the night and with the shuttle service between the hotel and the airport it is pretty hard to beat. We can recommend it for an overnight stay without reservations.
I stayed here for one night while in Toronto for a medical appointment. I got the hotel's shuttle to pick me up from the airport once I arrived and it arrived within 15-20 minutes once I called. The room was clean and nice. The wifi worked well in my room. The breakfast was decent in the morning. The options included toast, assorted fruits, yogurt, waffles and sausages and boiled eggs. My only issue here is that the boiled eggs were very over-cooked and grey inside. My stay was short, but overall it was fine.
We have stayed at this hotel on several previous occasions and find it very good and quite convenient for our needs. I do not feel that the hard boiled eggs served at breakfast are an appropriate breakfast item. They should be reserved for appetizers.
I realize that nowadays, many hotels do not iron their sheets. This makes it difficult to actually know whether or not the sheets have been changed. We had 2 beds in the room and the sheets were wrinkled, although the beds appeared to have been made. In each case, when I turned down the sheets, there were hairs on the sheets. In retrospect, I should have complained and asked for a room change. The next morning, when we were checking out, I went to the reception desk and mentioned that the sheets had hairs on both beds. There was no response apart from telling us that our room had been prepaid. The front desk did not ask for any details or even verify that the room had been cleaned. I was not impressed. As we were leaving, they did say "sorry", but I felt that the customer service was poor. I realize that the sheets could have been clean, but that hairs might gone through the wash (the linen was rather pilled), and I would have been willing to give them the benefit of the doubt if there had been a more customer-friendly response. (I was not looking for a refund, it would just have been nice to have my concerns acknowledged).. When we turned on the fan to get the air circulating, there was a loud grinding noise, and we decided to turn it off again. . The breakfast was as described by NM with regards to the eggs. I was turned off when I saw a guest touching several of the hardboiled eggs before choosing one to put on her plate. Therefore, I did not actually eat the eggs, although my husband did and confirmed that the yolks were green/black on the outside. This is just a matter of the restaurant knowing how to boil the eggs properly. At any rate, my experience was negative and I would not go back to the hotel again
This is only 10 minutes from the airport. The staff are very helpful and efficient because I came and left at odd hours, my requests by phone were all accommodated. The room was quiet, the carpet was very old but I was able to rest and sleep a bit for my next flight. I was even driven back to the airport by a staff member. The breakfast was limited but if you are in transit in Toronto, you dont expect to eat a lot. Will stay here again if I am in transit in Toronto.
I travel travelled to this hotel for years. I found a deterioration that past 2 years especially with the breakfast situation. It is not up to par with other Best Westerns and certainly not with the Hampton breakfast next door which is also free with room. This time scrambled eggs are now gone replaced by boiled eggs. The 2 eggs I chose were both BLACK on the inside when cut. Another table complained about the breakfast as well. Choices are dismissed. Last year the then hostess complained about all the customers after they left. It was uncomfortable to hear. I did complain about that. The rooms are standard fare. The staff especially housekeeping are always friendly. This time again my room key no longer functioned later in the day. Same thing happened last year. There was also a problem with wifi but resolved by calling the tech support number
Super clean. Rooms are impecable. Close to everything. Breathe taking room. Beds are super comfy. Close to ammeties. Whirl pool. Staff was outstanding. Great restaurant with a free complemintary breakfast. Would I stay here again for sure.
Stayed two nights Oct 1 and 2, 2015. Nice main room - comfortable bed. In the vicinity of the airport, but there were no noise issues at all. The bathroom light controls were unusual. One light switch was outside the bathroom just inside the entrance. The other light switch, for the washbasin area, was behind the door. The complimentary breakfast was below average offering boiled eggs. Despite that, however, we would consider staying again.
Good value for money. Friendly staff. The check in process was quick and friendly. The room was basic, but clean. Bed was a bit to soft. Close to Toronto International Airport, but not close enough to hear planes. Breakfast was very basic.
I needed somewhere close t the airport for a one night visit to Toronto with a very early flight the next morning. Shuttle was regular (every 1/2 hour) and reception staff very helpful. The room was in very good condition. Position is 15 minutes from the airport which was further than I thought but hardly an issue. Would definitely stay again.
Great place to consider if attending a function at the International Center or catching a flight and looking for bargain accommodation. Very clean and comfortable stay. Noise from the halls can be heard but this is not a major issue (had a crying baby on the floor - what can you do). Parking and breakfast included. The breakfast presentation could be improved and quality level raised but again, it's included. You will prefer having a car if staying here, nothing is realy within walking distance. Overall, I'd stay again.
We stayed here for three days and chose this because of it's proximity to the airport and it was also not too far from the station which took us into Toronto. The hotel was very clean, the staff were friendly and the bedroom was spacious and very comfortable. We had reasonable breakfasts, included in the price, and perfectly adequate unless you are extra fussy! All in all a good place to stay at a very reasonable price.
Good location for metro and airport access. Easy on and off Freeways. Good in room guides for local sightseeing and entertainment. Very quiet being next to airport. Adjacent restaurant was exceptional
I have nothing but positive things to say about this hotel. Location - Quick 10-15 minute drive to the airport. Close to shopping and restaurants. Room - Updated, modern, very clean, great beds, nice linens Long Term Parking - I highly recommend this facility for long term parking for airport travelers. It is well lit and very close to the back entrance. Quite safe. Breakfast - Your basic morning breakfast is provided; I've had better, but it was adequate for a quick bite to eat. Service - I can't say enough about the great service at this hotel. Both the front desk and the airport shuttle employees went out of their way to accommodate us. I would definitely stay here again and will be recommending this hotel to friends.
This is a typical, convenient airport hotel, with reasonable shuttle service and (usually) relatively low-cost. Breakfast included but is quite elementary. room is quite nice (size, cleanliness, furnishing, bath). For a quick connection or night before or after flight, it is - for me - a good choice; been here twice now. Didn't yet test the gym though :-)
The continental breakfast was the worst I have ever had. I was hoping for much more since it was held in the attached restaurant. The two meals I had there were not cooked well, small and pricey. The shuttle service was very disappointing at best. I was left with the feeling that I was going to be abandoned at the airport. That really needs to be addressed. The room was fine, comfortable and convenient.
We have stayed at this hotel many times & always are very satisfied ..... we find the beds are very comfortable, the Wi-Fi & parking are free; for a reasonable cost we have left our car at the hotel while travelling away; The shuttle bus is very convenient to the airport & for pick up from the airport. Breakfast is good & the restaurant is very convenient for dinner. Really enjoy the hot tub, & using the gym. The staff are very helpful.
Good luck sleeping here. The rooms have jacuzzis in them, coupled with artificial flowers and colored lights... The problem is that the hotel rooms have paper-thin walls. When the people above me decided to have a jacuzzi I thought the entire ceiling was going to cave in. It was impossible to sleep. Sounded like a vacuum was on in my room. Very frustrating...
Have been staying at this hotel for a few years now. Hotel is clean and comfortable. Staff is friendly and efficient. Always ask if everything was ok and the answer is always yes but for one time when the pillows were too overstuffed and not comfortable. Sometimes the air conditioner is noisy but not in all rooms - must remember which rooms are especially loud.
This airport hotel is comfortable, but somewhat isolated. The rooms at the rear have a nice view of a golf course. I found the rooms well equipped and well maintained, EXCEPT for a bug on my bed. Stuff happens, and bugs are the bane of hotels these days. This hotel offers a complimentary breakfast. Hard-boiled eggs and archeological quailty sausages do not breakfast make.
Surprised my wife with a stay at this hotel after her late night flight. While waiting for her flight, used the exercise facility's which were up to date and clean. The room was clean and quiet. All amenities were in order and would not hesitate to use this hotel again. Would recommend.
Stayed here one night. Close to major Toronto highways and a very convenient location for anybody traveling via Pearson Airport. Found a very good rate for a clean and comfortable room. Staff was friendly and helpful. I would definitely stay here again in the future.
I have stayed at this location several times and have always given an excellent on the review but this time it fell short of my previous stays. The rooms and mattress comfort were excellent but the onsite restaurant has slipped and the breakfast as well. The restaurant no longer accepts AMEX but they have a sign on the door that says AMEX welcomed. The morning breakfast had 2 hot options boiled eggs and sausage, no bacon. And less to choose from on the continental side. I skipped my 4 other mornings and went out somewhere else. A great room and sleep but, a little off their game this time around.
Nice hotel, good value, caring staff, complimentary breakfast and an airport shuttle were the major highlights of staying here. The added plus was an onsite Italian restaurant with yummy food. I would stay here again.
We stayed just one night before our flight back to the UK. This was fantastic value - especially as it included free shuttles from the airport and back. We arrived late so couldn't make use of the facilities, but I have never seen a laundrette in a hotel before. Brilliant touch! The room itself was great - no noise whatsoever from other guests or outside. As well as being tastefully decorated and clean, it included eveything you could possibly need - 2 big beds, a microwave, full-size refrigerator, a laptop tray, free wifi, 2 shower caps, mouthwash etc. Our shuttle was booked for 6:45 and we even managed to grab a quick breakfast beforehand. Highly recommended!
I have experienced bad shuttle service at the Toronto airport several times from several hotels so it seems this problem isn't unique to this hotel. I have yet to find any courtesy phones in the airport to call hotels & the wait to be picked up was unacceptable. Next morning I was told by desk staff the shuttle would not take me to or from a airport meeting unless the shuttle was scheduled for a pickup of a guest checking in or out. Since I was already checked in, they wouldn't take me for my scheduled meeting on my own. Breakfast was in the attached Italian restaurant & was below average. I did have a pizza at night & it was very good. The rooms are comfortable & clean. The staff is polite & room rate better than average.
Nice hotel and the Italian restaurant has a great menu and choice of Italian dishes. Sadly, the daily breakfast was disappoint because it was the same food everyday. I stayed for 5 days, 4 nights. Everyday, the hot breakfast was was same: boiled eggs and sausages. The waffles were also disappointing because the batter wasn't a regular batter. So it was bitter and very difficult to cook in the waffle iron. Many guests were quite frustrated with cooking their waffles.
First impressions are important. Our first impression here was the coffee in the lobby. It comes out of a machine and costs a dollar a cup. Being in the lobby without cash in hand, we asked if the dollar could be added to our bill and were told no. So much for first impressions. Maybe the room will be better. Apparently it wasn't the room originally planned since, an hour after check-in time, it wasn't ready, but it looked like it would do. Two maintenance issues eventually surfaced: a refrigerator that didn't refrigerate, and a dead phone. Unfortunately we discovered both problems the hard way. In fairness, both problems were resolved after being reported to the one staff member who actually seemed to value guests. Breakfast was okay, but limited and the same hot options both days (boiled eggs and petrified sausage). Continuing the hospitality theme, a sign on the door as you leave breakfast prohibits taking "food or breakfast items" with you. If you stay here, request an odd-numbered room. The even numbers face the street which can be noisy. This was our fourth Best Western Plus on this current trip, and clearly the low point. It struck us as not particularly deserving of the words "best" and "plus"; adequate and mediocre would have been more accurate.
this hotel