BEST WESTERN Plus Executive Inn,  Toronto

4.0/5  - based on 478 guest reviews.
38 Estate Drive, M1H 2Z1, Toronto, Canada - See map
+1 416 430 0444 +1 416 430 0555

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Sauna
    Sauna
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 478 traveler reviews
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This Highway 401 Best Western is near local attractions in Scarborough, making staying at our Toronto hotel an easy choice for travelers. Are you looking for hotels close to the zoo? Our Best Western Scarborough has both the perfect location as well as the best amenities. Close to major Highway 401, it's simple to get around the region. The Scarborough Business Area is a brief commute away, perfect for those in town for business with CP Rail or the Yellow Pages. Toronto hotels Best Western-style combines elegance with affordable rates. Close to public transportation like the Go Bus, TTC and the subway, and centrally located for your convenience, business and leisure travelers alike can make the most of their stay with us. Friendly staff members are always on hand to provide recommendations and ensure your stay is flawless. Scarborough hotels, Best Western-backed, are the ultimate getaway, too. We're close to downtown Toronto, so fine dining, culture and night life are nearly at your doorstep. The Toronto Zoo is a must for family vacations, and Scarborough Bluff is a gorgeous must-see for all vacationers. Duck into the Ontario Science Centre to infuse a little fun education in your trip, and the Scarborough Town Centre is a shopping haven. Even for guests here for a meeting with Telus Mobility or here for a work assignment with Toyota Training Centre, it's easy to make time for a little R&R. Scarborough has numerous attractions like the Scarborough Historical Museum and Thompson Memorial Park. The Henry Marshall Entertainment Centre hosts events year-round, and major annual events like the Toronto International Film Festival (TIFF) are held here. From Nuit Blanche to the Gay Pride Parade and Santa Clause Parade, there's always something to see. With 55 percent of local residents born outside of Canada, we welcome many guests visiting family from other parts of Canada and the US.

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Room 1

Guest reviews


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based on 478 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
158
Verygood
 
158
Medium
 
90
Poor
 
39
Horrible
 
33
Business Business 89
Couples Couples 82
Family Family 240
Friends getaway Friends getaway 22
Solo travel Solo travel 25
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Executive Inn,Toronto
  • 4
    « Good value for your money »

    Stayed at this hotel a few weeks ago and was pleasantly surprised with it. Rooms were clean, had a good free breakfast, free parking and free Wifi. Staff were friendly and responsive to your needs. Good highway access but not much around, so a car is handy.

    3
    « Nice service...unsure about the location. »

    I drove into the parking lot and a group of people wouldn't let me go by and started tapping on my windows. This was around midnight so not sure what they were doing in the parking lot. Eventually I was able to park without any other issues. Staff at this hotel are friendly and the rooms are clean.

    5
    « Great place to stay »

    Stayed overnight here on an anniversary get away, we took the Ontario Science Center package. The room was located on the 4th floor at the end and was a very comfortable room except for the highway which was by our room. Noise level was great only time we heard anything if a truck blew its horn. Beds were comfortable, shower/bathroom great, lots of hot water. Would return here again. Only complaint I had was the breakfast and that was only because the hotel was sold out and when going to the small room for breakfast it was so busy there were no seats available, we had to bring our food and drinks back to the room. The scrambled eggs were like rubber but I believe it was because it was the very last scoop in the tray. The girls were working very hard to try and keep up with the demand but it was near impossible. Would suggest perhaps getting a bigger room available for when they have a sold out hotel night. I would definitely return but would hope that they either had more places to eat and more readily food available. Hats off to the girls for trying so hard to keep everyone happy....

    5
    « Our FAVOURITE place to stay when in the GTA :) »

    Staying at the Best Western Plus Executive Inn has always been a GREAT experience... The staff are alway smiling and happy, the facilities clean and orderly, the Coffee Station always had creamers on ice and the newspaper in the morning ( I am sometimes a very early riser). The swimming pool is always clean and well stocked with towel, and enough chairs and loungers for the pool area. :)

    4
    « Good value and clean »

    We stayed in a room on the ground floor. The room is clean and the bathroom looks like recently renovated. Complimentary breakfast with plenty of selections that vary each day. It would be more environmentally friendly if they reduce the use of disposable plates and utensils, or use compostable alternatives instead. Pool, spa and sauna are great for end of day relaxation (we wish they remain accessible until 11pm). In room mini fridge (without freezer) and microwave a plus! Our mini fridge was noisy at time. Easy access from Highway 401. Since the hotel is located in Scarborough, it took us about an hour of driving to get to downtown Toronto in the morning traffic. Evening drive back to hotel can be done in about 40 minutes or less.

    5
    « A great place to stay »

    Right off Hwy 401 in Markham, but traffic noise cannot be heard, Large well furnished rooms made the stay very comfortable The hotel's Reception staff were efficient & pleasant. as were of staff at the Breakfast room, We'll come again!

    1
    « Beware of bedbugs »

    My mom and I stayed here last night in room 418. I was about to go to sleep when I felt something move across my arm. It was a bed bug. A quick investigation found at least THREE bugs. I went down to the front desk (the in room phones did not work) and asked politely to get another room. I kept my voice down since there were two people behind me waiting to check in. I used to work at the front desk of a hotel myself and I had some sympathy. Rupert, who was working that night, told me he did not believe me, they had never had bed bugs. I said "There are, I caught one in my water bottle, would you like to see it?" and he said "Yes, bring it down." Ridiculous. I'm not going to walk through a hotel with a bed bug. I said he could come and see for himself. At that point, he walked away from me, completely ignoring me, and answered TWO phone calls at the desk for reservations. Finally, he came back and said that while he still did not believe me he would give us another room. This is absolutely the worst customer service I have had at a hotel. I travel often and have stayed in quite a few other Best Westerns this year. This was a horrible experience. IF you decide to stay here, do not accept room 418 and please check your bed for bugs before you sleep. As the reviewer from two weeks ago confirms, this is not a one time problem. The front desk agents in the morning were very sympathetic and helpful.

    4
    « OK hotel going through reservations »

    I stayed here one night with my family. It was a decent stay. The bathroom was recently renovated and the entire room looked well presented. We did stay on a night where the hotel was sold out (we were going to the Toronto Zoo) and recognized a lot of faces that stayed at the hotel the night we did - since it is about 12 min away. The hotel staff was a little overworked that night at the front desk as there were a lot of people asking questions You had to exercise a little patience. A few things to note: - we had to get towels for the pool from the front desk. Usually they are in the pool room. - the breakfast, while included was not that great. The scrambled eggs tasted like they were buttered and the sausages were very salty. There was a lot of selection though so it compensated for this. Since they are going through reservations, you will notice if you stay around the same time as us that there are piles of supplies in the stairwells. You need to take care in this area. Otherwise, a clean hotel and courteous staff. Great hotel on a budget. I would stay here again.

    4
    « Very clean, great breakfast, staff was very attentive »

    Stayed 2 weeks because of family matters. Staff was very attentive. Great location. Breakfast was a nice variety. Tried to stay again 2 weeks later and they were booked up. Had to stay at another hotel, wasn't the same.

    4
    « newly renovated »

    We were there Sept.30th and Oct1st.The rooms appeared newly renovated, and clean. There were 2 Queen size beds in our room with plenty of pillows. Check in and check out was quick. Front desk staff were helpful. Breakfast was provided, but the quality and presentation could have been improved without costing more money. There is a coffee machine near the entrance and 2 computers for use by guests. The Keg restaurant close by was quite good.

  • 2
    « Bedbugs trumps any positives »

    The property shows wear, and an unobservant management, but it was fine esp. for the price until my wife had bites on her arm which were very swollen and itchy, and our doctor identified the bites as bedbugs. There is nothing we hate worse than the thought of bugs in a hotel, so never again.

    3
    « Quick Trip »

    Was in town visiting relatives. Hotel was average overall. It was undergoing renovations during the time of our stay. Pool was being worked on and unavailable that week. The carpets in the hallways were noticeably threadbare and worn. The room was average; had a mini-fridge (could not adjust temperature setting, but it did keep our food cold enough) and a microwave. Our room had two double (or queen, not sure) beds and a pull-out sofa. The AC unit was adjustable by the thermostat on the wall, and we were able to keep the temperature to our liking. The bathroom was nice; easy to tell it had already been through the renovation process as the fixtures, tub/shower walls were very clean and updated. Standard breakfast offered in the morning. I would stay here again, since it was close to our relatives. Would likely enjoy it much better next time, assuming the renovations are completed.

    5
    « Personal stay and opinion of all BW hotels stayed in over the years. »

    I have always enjoyed staying in BW hotels and make a point of choosing them where ever possible while traveling. My trips are frequently planned so that we can stop in the Cromwell hotel in Canada and will now include a new one near Toronto.

    2
    « So much garbage »

    It's hard to believe that in 2016 big chain hotels are still using disposable cafeteria items. There's a sub-par breakfast in the morning that I can deal with. What's harder to stomach is the lack or proper cutlery. EVERYTHING'S PAPER and PLASTIC! THE plates, the utensils, the cups, and bowls. All the jams and milk are wrapped up ready for the land fill. I can understand have a to go option. But with everyone sitting down to eat, it is hard to swallow.

    3
    « A weekend in Toronto »

    The hotel is average. Nothing overly exceptional. Can't complain. Hotel includes breakfast which was good but does not offer any type of milk for child to drink. Check out was quick and easy and was a surprisingly quiet location.

    4
    « Business Trip Toronto »

    Hotel is very clean and well maintained. It is located steps form a Keg restaurant and is one minute to the highway. One of my favourites in East Toronto. The hotel has a swimming pool and it has a well stocked breakfast.

    5
    « Great Stay »

    Took family to Toronto to visit friends, go to Zoo and Aquarium. Great location, perfect pool for all ages, very clean and comfortable. Staff friendly and efficient. Will stay here every year when we vacation in the future.

    3
    « Worse than other "Best Western Plus" hotels we have visited. »

    Pros: Pool, Sauna and hot tub were OK. Location is great if visiting the Metro Toronto Zoo. Good size fridge in room but no freezer. Just east of a large shopping district. Cons: The King room we had, had a useless uncomfortable sofa bed that wasn't even good for small kids. The air conditioner couldn't be left on when sleeping because it was so noisy. Tired worn out carpets, out of date furniture, quasi clean bathrooms, and not enough towels. The breakfast was OK but the dining room is too small. Every other Best Western Plus is MUCH better than this place but I guess it is what it is for the price in Toronto.

    4
    « Clean with plenty of room »

    We had a good stay here while visiting Toronto. The room was large and had enough room for our group. The pull out sofa was uncomfortable but the other beds were very comfortable. The breakfast room is too small and it is difficult to move along while not bumping into people also getting food or sitting at the tables. The hotel was fairly quiet (some guest need to remember not to stomp their feet or slam doors late at night of when they are up early in the morning.) We found everything to be clean.

    3
    « Not too bad »

    Overall, not bad. The pool was a nice bonus and the breakfast was good. The rooms are in good shape and the beds are comfy. We went here to use up our airmiles and would likely come back again if in the area. Thanks to a great staff, especially the women in the breakfast room who were great with my kids.

  • 3
    « Just good »

    # Rooms were ok. # Appearance and ambience were not good # Housekeeping was average # Location was average # Breakfast was good # Service was satisfactory # Pool and hot tub was a plus. Would try the next door Holiday inn express next time

    5
    « Great option for Scarborough »

    Nice hotel, quite clean, very good quality of beds and linens. Nice simple breakfast, just need to improve the size of the room. I stayed there for more than 10 days and almost every day we needed to stand for a line to have table. Very friendly and Welcoming staff, specially Mrs.Julia and the guy from maintance. Thank you for all!??????????

    4
    « Quiet and Confortable »

    We stayed at this place for three days during our high school reunion and after our Canadian tour. Their price is very reasonable and the place is very convenient. Need a little renovation and more room in the breakfast room. Carpets are worn out but staff are very nice and accommodating. They also have nice indoor pool and sauna.

    5
    « Awesome Comfortable Stay in Round Rock »

    I drove up from a long drive from Houston, TX I was greeted very warmly by Cheryl. She also help me find and book an appointment I was trying to get for a while. This hotel is lucky to have her on there staff. The room was very clean, the bath room had great hot water pressure and the Internet was ok. In all I would stay here again. Cheers!!!

    3
    « Breakfast Room a bit small »

    Overall this hotel delivers for the price. Got a good sized room for a family of five with two Queen beds and one pull-out couch. Air conditioner did not work one night, but got fixed swiftly the next day. Breakfast room way too small during rush hour (8:30 to 9:30); prepare to have breakfast in the hall or in your room; very good Wifi and helpful staff. Although it is right next to the 401 highway, it is very quiet!

    4
    « Quiet, great pool, nice staff »

    Interesting. Business trip. Nice renovated bathrooms. Really up to date. During our 4 night stay the hotel was fully booked by vacationers, usually with families. But it was very quiet all night in the hotel. Fairly crowded at breakfast but manageable. Decent and pleasant service by staff the whole trip even though they were fully booked. Internet worked at good speed every time I was on it. I can usually find something to complain about during a hotel stay but not here. And good price too.

    4
    « Comfortable Beds. Convenient and Filling Breakfast »

    Our stay was comfortable. Our room was large and the beds were firm and supportive. The included breakfast was delicious and filling. The hotel is being renovated but we suffered no inconvenience due to this fact. The laundry room was closed but we did not need it on this trip. I recommend calling the hotel before booking a room to verify that your preferred services are available. We stayed here last Christmas and we were very disappointed that the pool was closed. This time we greatly enjoyed our stay.

    1
    « Won't honor reservation »

    I booked a king/ jacuzzi spa room months ago...and prepaid on priceline. Arrive today with my girlfriend...and they don't have my room. They gave it to someone else. We have the reservation and details...all they said was "sorry, nothing we can do." Stuck in a tiny room and offered us NOTHING in compensation. Paid for a king room with jacuzzi and the won't even give us the difference. I have stayed all over, will never stay in another Best Western, especially not this one.

    5
    « Stay at Best Western Scarborough »

    Excellent cleanliness; Excellent service; Employees are nice and really helpful; Rooms recently refreshed to the taste of the day; Average continental breakfast; Not enough room in the breakfast room : had to eat in our room.

    4
    « Super Fast High Speed Internet Service »

    I was very impressed by their free high speed internet service at this hotel. I got my work done quickly and without interruptions in bandwidth service. The staff at this hotel was friendly and quite efficient as my check-in/out was completed without delay. The room I was assigned on the third floor was spacious, clean and looked freshly updated. I liked that they provided a microwave in addition to a mini-fridge and a newer television in the room. If I had to provide a criticism, I would just say that while they did provide me with fresh towels daily, they did not replenish the coffee or shampoo amenities.

  • 5
    « Friendly staff »

    The value for the money is excellent. But what make this hotel a great place to stay is the staff, who are always helpful and pleasant. They go out of their way to do those little extra things. I have stayed at this hotel many time over the past few year, and the quality of the staff has remained a constant.

    5
    « Close to perfection »

    It is a nice place for family's to stay their pool is clean the rooms are nice (A Safe is Needed) Free Coffie in the lobby their is a gas station down the road and food around. The desk for working was large enough to work and eat on. If the room had better A/C it would be next to perfect

    4
    « Very close to zoo. Easy to get to »

    If you're new in town and looking for a hotel close to the Toronto Zoo, the Best Western Plus Executive Inn is a good spot. Decently priced with convenient parking, a nice pool and hot tub for relaxing after a busy day on the town, and great beds and linens in the sufficiently furnished rooms makes this hotel a great choice for your stay. The complimentary breakfast is located just off the main desk area and has a wonderful assortment that'll satisfy anyone's breakfast needs: waffle maker, cereals, eggs and sausage, juice, yogurt parfait station, coffees and teas, and various pastries. The staff were very courteous as well. If we were to come to Toronto again, we'd have to consider this place again for how convenient it was. Happy travels!

    3
    « Expensive for what it is, but handy to work »

    I stay there a lot because it is close to my office. It is clean, bed is comfortable and staff are pleasant. Wish they did not use such strong fragrance on their bedding. It is light years better than the Travelodge up the street! It is under renovations and the refurbished rooms are fine. Breakfast is average with hot and cold foods available. If you are a Best Western club member there are upgrade perks. If you can take advantage of the tourist offerings it would rate as very good.

    4
    « Truly Executive »

    This is in a good locality (of course it depends what your engagements are!) This is not just for Executives, but also for people enjoying their leisure, for sure! Saw a multi-cultural flavour on the day of my stay here (may be it was accidental). That was truly heart-warming and exciting!

    4
    « Great family stay »

    My family booked two separate night packages (one for zoo and science centre), and found that the package deals made this hotel quite affordable. I don't think we would have chosen it if it didn't have these packages as we're always looking for a place that is affordable but also clean with a good reputation. The bathroom and shower was spectacular, the beds were so comfortable that if we hadn't set the alarm, we would have slept past breakfast. The pool was nice and the hot breakfast in the morning was great. The location is also great as it's very close to the zoo and outside some of the more congested downtown traffic. One small irritation was that because I booked two separate nights to get the package deals and called when I did to ensure we would have the same room on both nights, I had to wait until the next morning to check-in again instead of doing it all at once. Aside from that, the room air conditioner/heater controls were not responsive- although thankfully it was blowing at a perfect temperature. A few of the bed coverings were also a bit frayed or had slight stains on them that likely couldn't ever be washed out, so they could have been replaced. The room and bedding was clean, but the sheets were a bit old. Our room was on the first floor pretty close to the breakfast area and ice machine, and even though the hotel was packed it was very quiet.

    5
    « Great stay »

    We stayed here and thought everything was great. Walking distance to the train was great for getting to Casa Loma and downtown Toronto. The keg was within walking distance. Our room was clean and roomy. We would stay here again the next time we visit Toronto.

    3
    « Average One Night Stay »

    We stayed here one night while in Toronto visiting family. We arrived late and so were stuck in a room on the ground floor looking into the parking lot. The room was acceptable in terms of comfort and cleanliness, but definitely needed some updating. The breakfast was included and is what you would expect from a free hotel breakfast, i.e. not very good. We did like the fact that they had all the fixings to make breakfast sandwiches to go, although the sausage patties are the greasiest I've ever seen. We went for breakfast just after it opened and by the time we checked out around 9 am, it was a zoo and there was no food left. The front desk staff ranged from average to incredibly friendly. For the price I would probably not come back, especially since there was a glitch in my reservation and the price when I booked was not the price I was charged for my stay.

    2
    « Sad to See for a BW Executive Inn »

    I realize it is under renovations, but the signs were up they started construction Dec 2015 4th floor then in 3 months move to 3rd etc. Well this is July and all that appeared to be done was the bathroom which was quite nice,except for the torn shower curtain, we were on the 4th floor. On our bed we had only a bottom sheet and it was ripped around the edges, no top sheet just a blanket, called front desk and was told all were like that. I said that was not acceptable, Reluctantly they said they'd bring another. When they did it was a grey looking sheet but seemed to be clean. Surely Best Westerns are not going to one sheet. I have never heard of that anywhere. The shampoo and conditioner seemed to have been used they were only half there. We managed to get into breakfast room as we went early, it seemed not to be layed out well because trying to fit too many tables into small room but when we were checking out, people were lined down the hall, but at least they had opened the meeting room to eat in by then. Cannot in all good conscience recommend this hotel, and definitely would not return.

    5
    « Comfortable, family-friendly inn »

    Our stay at the Best Western PLUS Executive Inn in Toronto was a restful break during college visits to University of Toronto. The inn is minutes from the Scarborough campus and the Toronto Zoo. Our children loved the pool area and we all found the breakfast convenient and satisfying. The staff was friendly and extremely helpful. We will visit again!

  • 5
    « Perfect stay! »

    We stayed here (my 2 year old daughter and my wife) from Monday July 4th to Friday July 8th. Excellent stay and I wouldn't hesitate to stay here again. Pros : - Very comfy bed. - Clean renovated room. - Spot on/ ice cold AC that isn't too noisy. - Very nice exercise room (although a little small). - Very nice pool and hot tub. Minors cons (for improvement) : - Pool water could be a little hotter. - Continental breakfast was good but could use a little more variety (bacon, ham, etc.). As I said earlier above, I wouldn't hesitate to stay here again. Prices were very reasonable and the service was excellent.

    3
    « family vacation »

    I was not happy with the tv turning off all the time and the pool had to must chlorine had hard time breathing and I had allergic reaction. I will not be staying here again when we come in two years. A/c was loud and sometimes to didnt cool the room down and the door had a big gap in it an you had to push door to make sure it closed right

    4
    « Exceeded my expectations »

    I usually associate Best Western with being basic and decent enough for a comfortable night's stay but this place was beyond what I expected. For a start, I like the remodelled bathroom, which was bright and had a huge, lit mirror. The tub was small but it didn't bother me because I am a small person, and I don't usually take baths. The room was a good size, with a 2-seater sofa and coffee table, and another single seat sofa at the other corner of the room. Iron, ironing board and hair dryer were all provided in-room without having to request for them. The breakfast was a nice surprise, with a little variation between the two mornings I ate at the breakfast room. There was a good selection of different types of breads and pastries, eggs prepared in 2 different styles, and sausage patty on one day and mini sausages on the other. There is a waffle machine for you to make your own fresh, hot waffles. Cereals, fresh fruit and yoghurt were also available. There was a choice of hot coffee or other juices. I also spotted a coffee machine just outside the breakfast room that seems to work 24 hours, free of charge, although I didn't try it (When you are in Toronto, you hop out to a nearby Tim Hortons for coffee!) This is on top of the in-room coffee-making option. The complimentary parking was a big plus for me. Check-in was fast and efficient, as was checkout. I would definitely choose to stay here again the next time I visit Toronto!

    5
    « Exceptional Stay »

    My friends and I stayed for four nights at this hotel in May. We enjoyed every bit of our time there. The rooms we had on the fourth floor had recently been renovated and were perfect. The beds were comfortable. The breakfast room was very clean, cheerful, and made us feel right at home. The food was very good. Staff was very friendly and helpful in answering our questions. We were there to attend a Gospel Concert weekend at a nearby church, and were having a reunion with friends we had met three years ago on a cruise. We were not far from the GO train on which we went downtown to explore.

    4
    « Not too Bad »

    Checked Out today Morning, unfortunately didn't sleep much last night but I'm not blaming the room. The mattress was a little hard, we stayed in a room with a queen bed and a couch. The big no no is that the curtains let all the light come inside, so at 5am the room looked pretty bright, and I need darkness to sleep. Couch seemed really old. AC a bit noisy! But washroom looked modern and renovated. We had everything we needed. The pool was awesome. Breakfast was included but the danishes tasted old and not fresh, and they should have hot chocolate for someone that doesn't drink coffee. The staff was really nice and the fact that they are under renovations didn't bother us.

    4
    « Best Choice for Zoo visitors »

    I chose this hotel because it had the best location and deal relative to the Toronto Zoo. It has been renovated and the room we had on the fourth floor was very clean and attractive. Noise was not an issue during our stay. The only downsides are that the pool and whirlpool are overly chlorinated to the point of making us cough, and the pool is unheated. Also, the continental breakfast is not one of the better ones I've experienced. However, my main concern in choosing a hotel is whether or not my family feels safe and comfortable at a modest price. This hotel fit the bill.

    5
    « 2 Night Hotel Stay »

    Stayed at this property from May, 19 to May 21, 2016. The hotel had been newly renovated and the room was clean and comfortable. Also large enough. The location was handy to Hwy. 401 and was in a nice area. The function I was attending was a 10 minute walk from the hotel and I felt safe even at later hours. Tim Hortons coffee shop nearby and shopping mall 1 minute drive west. Staff was courteous and helpful Overall an enjoyable stay. .

    3
    « Decent Hotel with good Zoo deal »

    Hotel is going thru some renovations, our room was decent but we had an issue with the TV, hallways could have been cleaner. The hot tub and pool area was nice but the ventilation in this area was bad and was very chemically and hard to breath. No major issues and the free breakfast was decent with eggs and sausage. Hotel is close to the 401 but kinda isolated so no restaurants are walk able other then the Keg.

    4
    « Good stop for business in North Toronto »

    Simple and professionnal. Well positioned on 401 highway, easy to commute and good location if you need to visit customers in the north of Toronto. I was very pleased by the quality of the WIFI and internet connection.

    4
    « Convienient location and helpful staff »

    We picked this hotel for the convenient location to our trip destination in Scarbourgh. The hotel is under renovations but this turned out not to be an issue. Rates were good and staff helpful. Morning breakfast was great. Housekeeping did not resupply all necessary items but front counter staff were extremely considerate. We would recommend this hotel without hesitation.

  • 4
    « Always a good stay »

    This chain of owner-managed hotels/motels has always provided excellent facilities and courteous service. I am well acquainted with this Inn as it is my preferred location when visiting Toronto, quite convenient to the 401 and yet not noisy at all. I have sampled similar accomodation for more than 25 years.

    5
    « Always an excellent stay »

    When travelling in this area I usually stay at this property. It is consistently a comfortable, clean, quiet venue. This is another of several reviews I have made over the years and it is always a quality venue.

    4
    « Convenient & comfortable stay »

    A good value for money hotel. Easy to access from the highway. Room is Comfortable, spacious and newly-renovated. It has all needed amenities: coffee machine, microwave & fridge. Staff are courteous and helpful. Breakfast is somewhat mediocre without much of a variety, just basics to fill your stomach for starting the day.

    5
    « Amazing »

    The staff was incredible, and the room was clean. Overall great service. Julia at the front desk was particularly amazing. Everyone made us feel welcome. We would come to this hotel again for any future hotel needs

    3
    « Nice room »

    The room was clean overall except I found the bathtub a bit dirty, but overall the room was pretty nice. Comfy beds. Breakfast was not good. There was way too much chlorine in the pool that it made you cough and the spa temperature was way to high, to hot.

    5
    « The Western when you are on the Go »

    This is a excellent choice for business in the east end of Toronto close to motorways and a decent , array of ethnic food options. clean great staff.. and easy parking.. great for individuals or families travelling together.. movie theater close bye..

    4
    « Great place to stay »

    very convenient and accessible hotel, excellent quality, pool and spa very clean. Excellent breakfast and services. adequate nearby restaurants. Excellent stop-over back and forth from Michigan. Will come back.

    4
    « Pleasant Stay »

    We were 2 adults and 2 teenage girls and a 2 & 6 year old. We stayed on the forth floor with two Queen size beds and a pull out sofa. The beds were very comfortable. Not so much for the pull out, but bearable for our three nights. Our room was cleaned daily with a fresh supply of towels. The shower worked well and refills of soap and shampoo were replaced without asking. We had a mirco way and a fridge with a coffee maker, blow dryer, iron and ironing board. We didn't use the coffee maker because in the lobby there was always fresh coffee or tea available. We made use of the pool every night and the kids just loved it, including the little ones. The water was warm enough for them. There was always a fresh supply of towels so you did not need your own or bring some from your room. Breakfast was served daily from 6:00 to 9:30. It was the average fare what you find in most hotels, different types of cereals, scrambled and boiled eggs, different breads, muffins, and waffles, selection of teas and juices. The kitchen staff replaces the food constantly. The whole staff are very friendly and are there to help and wants to please. We enjoyed our stay and will come back again when in Toronto.

    5
    « Comfortable stay »

    I have stayed at this hotel twice, the second time with my family for a citizenship ceremony. On both occasions the hotel was comfortable, relaxed and well presented. The reception and breakfast staff were helpful and friendly, and the room and breakfast were excellent. I would definitely return if in the area again.

    1
    « Scarborough Best Western »

    Hotel room was filthy. Chairs were stained with who knows what. The walls were stained. Broken tiles in bathroom. Bathroom looked like it had not had a thorough cleaning in a long time. Rate changed from 110.00 night in Jan to 162.00 in march. Was told this is there summer rate as I was cleaning 15 cm of snow off my car. A reasonable rate for the room I had would be 30.00 a night. Management should be fired for allowing these rooms to be rented at all in there current condition.

  • 3
    « Not a great value »

    Based on the "Executive Inn", I assumed I was getting a "business class" experience rather than "coach", but I was mistaken. Bathroom faucet leaked all over countertop, lighting in room was very dim, and had wireless connectivity issues. Overall experience was good, but not the great I was expecting from a Best Western "Plus".

    1
    « NOT GOOD AT ALL »

    When we booked our room for 4 days at this hotel we asked and was told that they had wheelchair roll in showers. We asked several times. We were aware that our last night there would not be a wheel in shower as all the rooms had been booked for that day. When we arrived and went to our room.. GUESS WHAT.. the bathroom had a bathtub in it. NOT A ROLL IN SHOWER. We went down to the desk and they told us that is all they had. We cancelled our last two nights. We in wheelchairs do need showers.. lol My friend who is not in a wheelchair tried to take a shower the shower head was broken and taped up and leaked so much so that there was no pressure coming out of the head but lots of water coming from the tape. When we checked out the ladies on duty gave us a 10% discount because of the shower head. I called the manager the following Monday and was told by him that their staff would not have made that mistake. well they did! He was not listening to me at all. I told him we travel extensively and would not have made that mistake. If they had told us we would have looked for another hotel. I informed him that I would be putting this on trip advisor and his response was go ahead. I called the head office and they said they would look into it. I have not heard but in all fairness it has only been 3 days.We always call the hotels directly to book we do not through any discount travel site or the 800 booking phone numbers as we have had trouble getting the right room. I WOULD NOT RECOMMEND THIS PLACE FOR ANYONE IN A WHEELCHAIR. THE STAFF WAS AMAZING (EXCEPT FOR THE PERSON WHO BOOKED THE ROOM and IN MY OPINION THE MANAGER) THEY WERE FRIENDLY FELT BAD ABOUT OUR SITUATION GREAT STAFF.

    5
    « best hotel »

    nice & good hotel to stay & relax, staffs are friendly breakfast must have more options for vegetarian, with some vegetarian food. rooms nice & clean. bathrooms amenities are also good. overall it was good experience to stay.

    3
    « What we expected, given the price and other reviews. »

    We found our stay here satisfactory. The room was clean. It was pretty beat up otherwise but that's what we expected after reading other reviews and given the fact that they are in the process of renovating the entire hotel. No noise complaints about the highway, heating/cooling worked well, beds were comfy and we had a good night's sleep. I was a bit shocked by the breakfast - I thought just about any hotel chain would've moved on from total disposable plastic cutlery/plates and cups. No recycling or reusing here, shame on you Best Western! We found the location convenient to subway access at Scarborough Town Centre and riding into town without bothering with traffic. Would stay again but ask for a renovated room if they are not all done yet.

    4
    « My experience »

    Good location close to downtown Toronto. No restaurant in the hotel but the Keg is around the corner so we had a nice dinner. Renovated room but the mattress has to be changed. Good breakfast. Wi-Fi is working well and coffee is always available in the lobby with real cream/milk.

    5
    « Friendly and clean »

    Friendly, airy and clean. Helpful smiling staff and very comfortable room on the newly renovated 4th floor. The quality price ratio was excellent and breakfast varied and plentiful. Will definetely recommend this BW.

    4
    « Comfortable hotel »

    Very comfortable bed and linens. Clean room. Slightly dangerous tub. The sides are curved in such a manner that someone might slip getting in. Breakfast has scrambled eggs and sausage most mornings. One morning had a make your own breakfast sandwich. Some sound issues like the people who can't control their children in the hallways. Also some minor road noise heard in the mornings. Unsupervised children in the pool area not necessarily the hotels fault. Pool only open until 10. Would have liked to see it open until 11 with an adult swim.

    3
    « stay not comfortable »

    while reservation given visa card but ask my guest to give again their visa card and hold money on it. first night ok but next day morning broken shower hence move to other room, again same problem of not getting hot water, hence again move to 3rd room where shower ok.

    5
    « Amazing Hotel Staff! »

    The only downside about this hotel are the guests who are very inconsiderate to the staff and the rest of the guests. The long weekend is packed with guests who are, unfortunately, has no care about the cleanliness and use of the hotel's facilities. It is not fair for the friendly and hardworking staff to be blamed for ALL the complaints. I overheard a family during my stay that did nothing but make a lot of noise and they complain a lot about small things. Kudos to the magnificent leadership of Jerry, the FO Mgr, who even helped out during the rush hour breakfast time. All praises for Estrella, Maria Nimfa, and Rose for making sure the buffet area is filled up with food and assisting everyone with a smile. And big thanks to Mandeep for being very helpful and informative regarding our booking. It is a highly recommended place to stay, and the location is strategically near the highway and just a few minutes away from Scarborough Town Centre.

    4
    « friendly staff »

    Good location right off the highway but did not hear the noise from highway in our room. We stayed on the newly renovated 4th floor. We arrived at midnight and when we pulled out the sofabed for our son the sheets were not the cleanest. We brought this to the attention of the front desk and our concerns were immediately addressed. The gentleman brought us up fresh sheets as well as a nice comforter that made the sofabed extra comfy for my son who said he had a good sleep (rare on a sofa bed) ! The rest of the room was spotless!! When we checked out the next morning I was very pleased to find out there was a 10% discount on our room rate for our inconvenience (without me even asking) and the manager was very apologetic and thanked me for bringing the issue to his attention. Very kind and professional staff. We will definitely stay here again!!

  • 2
    « Very unsatisfied »

    The beds were terrible, the rooms heating and air conditioning system was not working correctly. My wife ended up sleeping in the van,,,,now that's bad!! Kids were exhausted the next morning due to the room being so hot that our day at the science centre was very eventful lets just say.

    2
    « Shop around »

    The location is a little scary. The hotel has long-term visitors. The lobby and hallways always smell like marijuana. I was there for 6 night, the breakfast was good the first morning but it got worse each day. At the end, it consisted of expired yogurt and mouldy bagels. The tap in my washrooms dripped constantly...even after repairs. I asked for a refund or credit for my last night and was refused. I left anyway.

    1
    « I would not recommend this hotel for any leisure trip »

    the rooms are in terrible condition, and the free breakfast is a myth, they cut off at 9:30am and on the weekend on 10am. They should be a 1 star hotel not 3. I would not recommend staying there for any family or friends of mine.

    5
    « Great place to stay! »

    Perfect location near Pan AM Pool, highway. Complete breakfast. Clean pool, sauna, and hot tub. Updating in progress. Sofa bed could be more comfortable. Excellent staff to assist. Easy to find. Sault Y Synchro enjoyed our stay for the competition at Pam AM Pool.

    5
    « They treat you well here »

    You can't beat cleanliness, quietness, comfortable beds, and plenty of friendly staff when away from home. The breakfast was great with good staff, again, and you cannot find a more friendly and helpful man at the front desk than Rupert. My next stay will be Best Western for sure.

    5
    « Ultra nice hotel »

    This hotel offers great value for a more than reasonable price. It is comparable if not above the other big chain hotels that charge a lot more. We pay much less for the same quality.... includes free breakfast, free parking. The room is very spacious and ultra clean! Bed is very very comfortable. We would choose to stay at Estate Drive Best Western over other hotels. You can't beat the value for what it offers.

    5
    « How do you get better than best? »

    I haven't stayed at this property fo awhile but I am pleased that I was able to do so recently. It is currently upgrading guest rooms and this was not intrusive during my stay. I stayed in a renovated room and it is very nice. The decor is pleasant and comfortable and the bathroom has been totally modernized. The one thing that I would change is the arrangement of the desk and microwave/refrigerator. Currently if one sits at the desk to do some paperwork it is difficult to watch the TV. I would switch these to furniture pieces. The internet was problem free, the bed was very comfortable and the hot breakfast was enjoyable.

    3
    « Casino Rama Show »

    Went for the Saturday night show at casino Rama There is a shuttle bus $10 per person round trip didn't use Pool and hot tub area nice One of the nicer hotels in area Staff very pleasant Tim Hortons and other restaurants very close There are closer hotels to casino

    4
    « Room for improvement »

    I stay here often, although this stay was not as good. Under my bathroom sink was a used plastic cup, obviously is wasn't cleaned properly. The room was too hot, the pool had no towels. I asked at the desk and was told they would bring asap.When I was getting out I asked a 2nd time to the other host, he gave to me on the spot. Breakfast was very plentiful, many options of different types of food to choose from. Although it wasn't my best stay I would still recommend it and I will be back again

    4
    « Not as satified »

    My husband and I have stayed here many times. It's always very clean and a relaxing stay. This last stay I found a used plastic cup under the bathroom sink. So obviously the room was not properly cleaned. There were no towels for the pool. We asked for towels the reception desk was on phone and said she would bring some ASAP. She never delivered them. We asked a 2nd time to a different reception person and he did provide them. I was not overly pleased.

  • 3
    « Good location »

    I stayed here 1 night, the hotel is decent but under renovations, I'm sure it'll be great once that is done. The hot tub was fantastic after a long drive. It's very easy to get too off of the 401 & The Keg is just 2 doors down which is great if you don't want to get back on the highway! ! My only grievance was that the a/c didn't work and I found it too hot in the room.

    4
    « super convenient for Highway and The Keg access »

    I stayed here one night on a business trip. The location is great right off the 401 and one building away from The Keg. It's always nice for me to have a good restaurant withing walking distance. I they're in the process of a renovation but that didn't affect my stay. My room was clean and pretty quiet considering how close it is to one of the busiest highways in North America. The staff was super friendly and made me feel like I was at home. The bed was comfy, shower was good and the wifi free. There was room for me to do my Beachbody workout in the room. So if you need to workout or have room for a crib you'll find it ok. I'd stay here again.

    4
    « Good for budget traveller »

    Room size a little bit small for four. Toilet size ok but sometimes only 3 set of towels place in the bathroom. Look clean, towels without smell. Shower with water flow good but overhead shower available only. Pillow and mattress support ok, and blanket warm enough. Coffee maker available in room. Air conditioner functioning well but a little bit noise. Housekeeping ok but wake me up twice for asking to change towels (Forgot to put on do not disturb signal). Breakfast available but everyday nearly the same and the taste is just ok. For me, the location is ok as I drive. It is good for the hotel to clear up the snow around 6 in the morning. Hotel staffs' attitude are good. The other thing which is good is elevator available.

    1
    « Not Recommended »

    The rooms were not clean. The pool and hot tub facilities were not working and there was no effort to repair them. This hotel is not well kept and has not been maintained. We would not recommend this hotel to anyone.

    4
    « Whole Hotel is Being Renovated »

    Our stay was comfortable. Our room was large and the beds were firm and supportive. The included breakfast was delicious and filling. Unfortunately, the whole hotel is being renovated; one floor at a time. Noise was not a problem but the indoor pool was closed for the duration of our stay. I recommend trying this hotel in about a year when the renovations are complete.

    4
    « Bed sheet with stains »

    The overall quality and service are what is expected from this grade of hotel. However, there is one thing is below expectation. Providing clean bed sheet is expected from hotel like Best Western. However, the bed sheet that we had had stains. The stains spread in a few regions. When touching them, they feel harder than the rest of the bed sheet.

    4
    « great hotel »

    i stay there many time and i always enjoy the stay there. Hotel is very clean, lots of space, it have microwave, mini fridge. smooth checkin/checkout service and best of all they let me check out late when i request. Breakfast was nice too, they have scramble and sausage. i will definitely go back there again. highly recommend.

    4
    « excellent stay »

    enjoyed this hotel clean , no noisy, didnt have any complaints , i would book all my stays here when i am on a business trip or for leisure. I enjioyed being close to all the stores and restuarants. I would recommend this hotel to all of my associates when traveling to canada

    5
    « perfect »

    perfect stay. The hotel was clean, the bed comfortable, the staff friendly (checked in super late and they allowed late checkout the next day), hotel was quiet, close by to food places. Will definitely stay here again

    5
    « Very friendly staff »

    Stayed overnight for a next day business meeting. The staff at check in and check out were very friendly and funny. Really pleasant to meet them. I was worried about noise in the room since it was next to the elevator. But it was very quiet anyway and I got a great nights sleep.

  • 4
    « Dont stay here Management is lousy »

    Stayed at the BW Dec 4 2015, nice hotel, however if you are on business and need to work in the evening or want to relax at the end of a long travel day. You cant. It seems they have no issue in their planning to mix young kids hockey teams in with business travelers who unfortunately have work to do in the evening. They offered a different room, but they should have better planning for kids coming in, running up and down hallways screaming and doing cartwheels against the doors. I have traveled with my own kids for hockey etc but also controlled them better and respected other peoples doors and rooms with noise. Not these parents.

    2
    « Way below my expectations for a hotel »

    Will never use this hotel at this city again. The rooms were not acceptable, there was only one staff who was helpful and friendly. The others made you feel that you owe it to them. Hallway was noisy at night. Some staff member even made a sarcastic comment. I was debating on whether to use them or not because I have always stayed with Holiday Inn. I wanted to try them. Really bad experience. I should have stayed with Holiday Inn.

    1
    « n/a »

    this hotel employees including manger sucks. manager esp. i feel very racist. I will not take my family or friends there any more. They lost a regular customer. I expected better service than this, the manger was very rude to me. and even wanted to over charge me. as his math is very bad, they need skill manager not like this one.

    4
    « Very good »

    I came to celebrate my grandson's wedding and the whole trip was terrific I came in August for a wedding shower, and at the time, the stay was great, I did not have breakfast there as I am not a fan of small rooms when eating. This is not a problem of the hotel, this is preference.

    3
    « OK but not 'executive' »

    Good breakfast, shower, location, fridge / microwave. BUT, room was too hot for sleeping, need to use a/c even though freezing outside at night. The double quilt was too hot, used thinner cover over sheet 2nd night, and cooled off with a/c before sleep. Some scuffs on the furniture, some door closing noises, some fridge noise, slight highway noise. Not what I would call 'executive'. Pricey for what it is.

    2
    « November 2015 »

    Hotel is dated, carpets are worn throughout the hotel, decor in room is dated. In room thermostat poor which results in drapery blowing all the way out. Breakfast was okay but hot food was poor with plastic eggs.

    4
    « Good Experience »

    The breakfast was a nice touch. All the amenities were on par. No regrets. Good experience. The staff was also good. And good location as well. It's a cozy kind of atmosphere. Clean, comfortable. Wifi works well too.

    1
    « Credit Card skimmed twice. »

    My credit card was skimmed twice on two separate stays. I will never return and will warn friends. I previously stayed there because of location and price. I warn people not to stay there because there credit it cards will most like be skimmed.

    4
    « Comfortable stay. Excellent choice to Metro Zoo visit »

    We choose this hotel because of it's package deal to the Toronto Metro Zoo. While we were not overwhelmed by the hotel stay, it is pretty clean (smelled a little old in the room, maybe even previously smoked in), it was comfortable. The hotel has free parking, a nice pool and hot tub and a very nice breakfast. The room were alright in size. Beds were comfortable enough to sleep on with average linens. For us, the hotel served our purpose but certainly did not leave us feeling like we had found a really great place. I am not trashing talking it here, it is perfectly passible. The staff were very nice, pleasant and helpful. There are laundry facilities on the premises. It is definitely not the best hotel that I have ever stayed in at this price point BUT we would definitely consider using it again if we are planning are being in this region again.

    4
    « A good place to know about »

    This is a clean and friendly hotel. It is just off Markham and the 401; it suffers Toronto's rush hour but no worse than some and better than many. The breakfast had some fresh fruit as well as the usual cereal and micro-waved eggs. The internet worked well, there are enough outlets to run a computer, recharge a cell phone and a digital camera, good light to read by and a nice TV. I like Best Western mattresses and that one was in good condition with nice linens. My only beef, and it is with many modern buildings, is that it is sealed up. If any cleaning supplies have an odour it will linger for hours because there is no fresh air coming in to the room. I stayed four nights and found the staff helpful. There was adequate free parking, decent coffee at all hours and the building is quiet. It's a short hop to the Scarborough Town Centre Mall and a few chain restaurants. I will stay there again.

  • 4
    « Always a pleasure »

    Lovely rooms, great prices and tasty breakfast. We have stayed her several times and it is always great - the staff make checking in and out very easy. The location is so central to everythig. The pool and hottub are always clean and well maintained.

    3
    « Hotel »

    I selected this hotel because of its amenities - gym and breakfast. The bed was perfext. The room and hotel generally were as quiet as possible given that it is beside the 401. The breakfast was good - typical hotel breakfast and friendly staff. I was told on check in that the hotel had been recently renovated. Unfortunately my room was dated. The chairs were worn and stained. The carpets were threadbare. The TV was only getting a few channels and the solution I was given was to wiggle the box in the back of the TV.

    4
    « Stayed here twice recently »

    My mom and I stayed here on two separate occasions in the last couple of months. A lot cheaper than staying at the Best Westerns closer to the airport and likely with the same amenities. Mind you, we didn't need to be near the airport either. Anyway, the hotel was able to accommodate my mom's need for a room on a lower floor (she has an aversion to heights), which was great. Staff were very friendly at the reservations counter, in the breakfast room, and whenever we passed them in the hallway. The rooms weren't totally spick and span - so an average score on that - but the beds were comfy and we slept pretty well. Breakfast offered a variety of choices including cold and hot options. Overall a very pleasant stay and we would feel comfortable staying here anytime and recommending to others.

    5
    « visit »

    excellent in every way. The only suggestion I have is to increase the number of towels in the washroom. The toiletries should also be increased. Thats all I have to say. The tooth paste is good but too little. Once that is done you have excellent facility. In all I have really enjoyed my stay and I think your facility is first class. Thanks.

    3
    « Decent Hotel Stay »

    We choose this location as it was not too far from the Toronto Zoo. The hotel is situated by the highway but didn't hear the traffic so that was good. The room was clean and the free breakfast & parking made this stay pleasant. We would stay here again if visiting Toronto.

    5
    « Will Stay in the hotel Again! »

    We stayed here for a week. Here are what I like: Hot breakfast with lots of choices. Clean room. Convenient location right beside 401 but surprisingly very quiet in the room. WiFi speed was fast - 10.4 Mbps download. My wife likes to drink hot water and was happy to use their hot water 24/7!

    5
    « Excellent »

    We stayed as we had a wedding in area..Front desk was very friendly and polite..They also had free parking that is amazing and a full free breakfast ..The rooms were clean and comfortable..Would stay there again in a heart beat ..Also have pool and hottub..

    3
    « Worn and Tired »

    This hotel needs a good carpet cleaning and refresh. The carpets are very soiled and it does not make for a good impression. Rooms are basic. Clean enough, but basic. Rickety ironing Board and very worn sofa bed. Too many hosting of kid's 'Hockey Tournaments ' etc. I have been to a Best Western many times where there are hoards of screaming kids in the pool, or riding the elevators. I am rethinking Best Western's for this reason . There are a few good ones and I am assuming they don't take large sports group reservations.

    2
    « Not the best experience »

    We had a very bad experience, as other hotel guests started yelling, laughing and running up and down the halls in the middle of the night, which woke up my 2 year old grandson. We tried to call the front desk but the phone did not work! Also, when we reported it the next morning, the staff did not seem to care. The lock on our bathroom door was broken too,

    3
    « Close to Tourist locations »

    Hotel is 30 mins from Wonderland and 5 min from Toronto Zoo, 15 min from large shopping centre. Breakfast is stated as All American Breakfast, basically it's a continental breakfast with some hot items, I wasn't overly impressed. Room was ok, only had hot water very early in the morning. Microwave and fridge in room - awesome!

  • 5
    « Great Place to Stay »

    Really enjoyed everything about this hotel! The staff were friendly, professional and very helpful with any questions. The room was very comfortable, and the location had access to major highways and nearby necessities .

    4
    « Easy to access from highway 401 »

    It is a very nice best western. My husband and I stay there regularly when we visit family in Scarborough. The staff are friendly and courteous and accommodate my requests for main floor room every time. ( I have mobility issues ) the breakfast is standard and adequate.we love the location the best thing is close to a lot of things you might be interested and so close to the 401 which will get you anywhere. We stay at this hotel on average once every two months , sometimes more sometimes less depending on weather, but I always book this hotel when going to the city.

 

Getting to the hotel ...

All directions
·From: Highway 401. From Highway 401 (MacDonald Cartier Freeway), Exit Markham south. Proceed west on Progress Road. The first street is Estate Drive, turn right and follow through to BEST WESTERN PLUS Executive Inn entrance. ·From: Highway 2/Kingston Rd. Proceed north on Markham Road, west on Progress Avenue and north on Estate Drive to the BEST WESTERN PLUS Executive Inn.