BEST WESTERN Premier Toronto Airport Carlingview Hotel,  Toronto

3.5/5  - based on 110 guest reviews.
135 Carlingview Drive, M9W 5E7, Toronto, Canada - See map
+1 416 637 7000 +1 416 637 7001

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Sauna
    Sauna
TripAdvisor Traveler Rating
based on 112 traveler reviews
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One stop shopping for all your hospitality needs. Toronto is a multi-cultural hub with first-class entertainment, shopping and fine dining. An oasis within the busy city, the BEST WESTERN PREMIER Toronto Airport Carlingview Hotel has comfortable, yet sophisticated accommodations that are sure to meet all your travel needs. Whether you are driving or flying here, you'll find the hotel's location near the Toronto Pearson International Airport (YYZ), close to major highways (401 E/W, 427 N/S & 409) convenient for your stay. We are minutes from the Toronto Congress Center and the International Center offering exciting world class trade shows, sales and exhibitions open to the public. We also love being just 25 minutes from Downtown Toronto via the Union Pearson Go-Train. Our complimentary transfers to and from the Toronto Pearson International Airport (YYZ) along with free high-speed wireless Internet throughout the hotel promise peace of mind and convenience. We know that food is the most important part of any journey. Visit The Flight Path our full service restaurant onsite open for breakfast, lunch and dinner where our Executive Chef offers locally inspired cuisine featuring fresh fruit, meat and fish options that are made-to-order based on your dietary preferences or restrictions. At the BEST WESTERN PREMIER Toronto Airport Carlingview Hotel each of our thoughtfully appointed bright and airy nature inspired guest rooms feature anti-allergenic hardwood floors and premium amenities such as microwaves and mini-refrigerators on demand. Besides a fully equipped 24 hour Business Center and Grab & Go Coffee Shop, this Toronto Airport Hotel boasts a well-equipped fitness center, indoor heated lap pool, hot tub, sauna and steam room for the savvy traveler who would like to stay fit or for families that want to relax and have some fun. A true one stop shop, you can even book our boardrooms or larger event spaces for your company's meeting, trade show or celebration.

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Room 1

Guest reviews


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based on 112 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
31
Verygood
 
40
Medium
 
26
Poor
 
8
Horrible
 
7
Business Business 21
Couples Couples 45
Family Family 20
Friends getaway Friends getaway 9
Solo travel Solo travel 7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Premier Toronto Airport Carlingview Hotel,Toronto
  • 4
    « Stress free experience »

    Over all a great stay. From the front desk to the shuttle service, it was a pleasure. Thanks to all! We would definitely recommend this hotel to anyone wanting to stay close to the airport. We only had drinks in the restaurant but the food being served to other guests looked and smelled wonderful.

    4
    « Quiet and comfortable »

    Stayed here on a weekend getaway with my wife. Place was very quiet with friendly staff. Room was clean except the wood floor seemed a bit sticky like it hasn't been scrubbed in a while. Would have preferred if the TV was aligned with the bed, but not a deal breaker. Was disappointed about the in room coffee, the website made it look like they had Kierig in each room when in fact it was a cheap knock off machine with one type of coffee.

    2
    « Long Shuttle Wait, Awkward Elevator Setup »

    Shuttle on the way back was almost an hour, and even then it was another Hotel's shuttle who picked us up. When I book an airport hotel, shuttle wait times are important and unfortunately I wouldn't recommend this hotel based on those. The hotel was clean, not really sure I would say it was a Premier though. Rooms were decent, but we had to transfer to a second elevator just to get to the fourth floor. A little awkward. The bar/restaurant closed earlier than expected.

    5
    « smart stay in Toronto »

    This is a nice and quite place for a frequent flyer. Being very near to the airport and other nice access to Toronto this place gives all flexibility to your purpose of travel. Hotel has a nice restaurant where nice food and drinks are provided at very reasonable rates in a very quite environment. The staff is from so many different nationalities that you really can find your world within this hotel.

    5
    « Overnight stay for an early flight »

    Best western is moving upscale with this gorgeous hotel offering a nice lounge, shuttle to the airport, we went at 4:30am Having stayed at other Best Westerns this was truly the nicest with an upscale boutique feel, staff were friendly, room was great, bed was comfortable. Couldn't ask for anything more for a budget priced hotel stay.

    3
    « Great value, but not sure it's a "Premier" level, Best Western »

    The staff were friendly and accommodating on our stay. We didn't appreciate being given room 235, which is right beside the access door to the parkade, as it slammed all night long as people arrived or left. Overall, the decor was nice - even though the rooms had no carpet, just tile on the floor. The pool looked very nice, as it should be for a Premier BW. The hallway lights were a bit glaring white, not very soothing. The restaurant staff were equally pleasant, and the food a decent standard.

    4
    « Good stay - stay & fly - park car - reasonable price »

    Stayed here for 1 night & left our car here during our trip. Easy check in with friendly staff. Free shuttle to & from the airport. Clean room with good beds, left too early for free breakfast, but were given food to take to the airport. Very handy place to stay for anyone flying from Pearson airport. Reasonable, competitive rate to sleep & leave car here during trip. Would definitely stay here again

    3
    « Toronto Aiport Park and Fly »

    We booked this hotel because it offered the option of parking for up to 14 days with one night's stay for a decent price when we flew to London for 10 days. Other hotels only offered up to 8 days. Shuttle service to/from the airport was extremely efficient. The major problem was that the floor in our room was warped with a huge bump on my side of the bed that I tripped on multiple times. Mentioning it on checkout, we were told that room is usually only given out when all other rooms are taken and we were offered a free bottle of juice. It would have been nice to at least been warned when we checked it, but even better if they just fixed the floor! I would stay here again though in a similar situation,

    5
    « Bestwester AP Carling view »

    Great place to stay for business or pleasure, flying out is a breeze from here. business travel is also good from here, you can jump on any hwy in seconds! full breakfast is good not one of those warmed over buffets Comfortable rooms, air traffic noise is down to a minimum, parking for my stay was included with my room rate

    3
    « great budget stay near airport »

    We stayed for two nights and in point form here is what I can say: Location and free shuttle is very good Staff was very nice While there is a pool we didn't use the small of chlorine in the lobby area was quite pervasive. The king size bed was comfortable but of average quality Furniture in our room was quite basic but functional Given the proximity to the airport, planes at certain times passed right over the hotel and can e a little noisy, I guess that's why there was only I non opening window in the room. A Keurig coffee maker and small microwave in the room was certainly appreciated. The restaurant in the hotel was good at least for breakfast, although if you are in a rush to depart service and the kitchen can be somewhat slow, but they try, take that into consideration, parking is 10.00 a night + tax

  • 3
    « Clean but stark and terrible restaurant »

    This property is near the airport and reasonably priced for an overnight. The shuttle took 40 minutes to arrive even though the hotel is about 6 minutes away. The lobby is very stark and uninviting. The room however was quite nice, very clean and comfortable. The restaurant is terrible. It feels like an old age home. The breakfast service is deplorable. You can see management comments that they take these comments seriously but clearly they have done nothing. 15 minutes for morning coffee is just bad. The restaurant opens at 5 and had no pizza at 630. This makes up 1/3 of the menu. At breakfast the 4 muffin choices was only 1. When there are 2 servers and 5 guests and service is terrible I cannot imagine busy times. However price and cleanliness get points.

    3
    « Fine Hotel spoiled by one flaw »

    Get your breakfast elsewhere if you're on a tight schedule. Restaurant is badly undermanned. The pleasant and hard-working wait staff can't keep up to even half-full tables; budget at least 45 minutes. Well engineered building is surprisingly quiet considering it's next to a runway and freeway.

    5
    « WONDERFUL FINISH »

    Normally, the last day of a vacation is not a happy day, especially if your flight is in late afternoon. You must evacuate the hotel during the morning, so you arrive the airport tired and nervous. In the Carlingview hotel we enjoyed the hospitality till noon and then were taken to the airport by the hotel's shuttle exactly on time.

    5
    « very good bestwestern »

    this best-western is one of the best ones for park and fly ..from check in to check out staff very friendly and accommodating excellent shuttle service and covered parking ..only one drawback the restaurant i would not recommend very slow and some things on the menu not available not even cheese for the pizza ..other than the restaurant this property is excellent .noise from the airport that is across the road is not bad very good sound proofing special thanks to the frond desk staff make you feel at home ..

    5
    « Lovely staff! »

    Stayed for 2 weeks and thought almost everything was great. The staff was terrific! Really helpful and friendly. Loved being able to park indoors and get easily to my room from the garage. Travelling alone can be tedious and I really appreciated the extra attention. It is located in the airport oblivion corridor,so curb and neighbourhood appeal,not so great...but inside, everything seemed recently updated and contemporary. Room was always clean ( special mention to Lucy , who went above and beyond to make me feel welcome...even checked to make sure I remembered to pack my lunch for work !) The only caveat was the restaurant. I ordered room service once and waited for two hours to get my cold meal. Also, had breakfast in the restaurant on weekend and waited almost half hour to get a cup of coffee. I ended up using outside restaurants for delivery,if ever I wanted hot food in my room. If the service and food were better, I would likely have used the restaurant more often. That being said, there are ample options really close by, and a microwave and fridge in room, so not really that big an issue. All in all, a great place for extended stays. I have already booked my next trip.

    2
    « Worst Breakfast Service Ever »

    I went to the restaurant with my free breakfast voucher (because I am a loyal BW customer) and then was wondering where all the waiters were spending their time as they certainly serving the customers. After 15 minutes I finally got an menu and then another 15 minutes I got my meal.

    5
    « Convenient and Super Nice and Near Airport »

    The Best Western Premier Carlingview exceeded out expectations. Had a wonderful night of rest. Good food and extended Covered Parking for our car. Very friendly and courteous staff. Great Value at a fair price.

    4
    « Great new Best Western in Toronto »

    The Best Western Premier is an older hotel but the upgrades make it quite comfortable and one of the most responably priced stays at the YYZ. If you're a rewards member enjoy the hot breakfast and a host of other incentives. We stayed here and made use of the Park and Fly option which is good for one or two weeks without an extra cost. Check them out, great staff and access to the Airport right across the the 427. There was also know bother with flight noise as being on the East Side planes were landing.

    4
    « Friendly staff, comfortable bed, clean room, good price »

    Ended up settling on this place due to price. In the end it was a good alternative to staying downtown (being right near the highway). Other than the room and Wi-Fi , I can not comment on any of the other amenities, but if the friendliness of the staff and comfort of the bed are any indication, I would suspect they are very good too. The parking is a level parking with key access - a little tricky since access is through the second floor only. They were kind enough to allow me to unload my baggage from the front door to make it easier (as I was on the 4th). Given that it was near airport I was pleased by the level of sound proofing in the rooms.

    2
    « Average hotel and slow restaurant »

    I booked a room for a week for a business trip to Toronto. The room was reasonably priced, and the amenities were fine. Nothing too fancy, but well maintained, although the whirlpool was out of order. The service at the restaurant was very poor, however. The wait staff were friendly and attentive, but it is clear that there is a major staffing problem in the kitchen. Food took hours to prepare. This was true for both dinner and breakfast. When I am on a business trip, I need a quick breakfast - in and out in 20 minutes at the most, but at this place, every morning was an exercise in frustration. In summary, the price, location, and amenities are fine, but I would not return here because of the restaurant service.

  • 4
    « Beest Sleep and Fly Hotel »

    Rates are excellent for combining sleep and fly. Hotel is more or less non descript from exterior, but very clean, practical, and efficient once there. Staff were professional in appearance and very friendly. Room was very clean, ( do inspect) and comfortable. Free shuttle to airport was on time and we definitely will re-book with this hotel again! Have stayed in 2 other best western in different states in the last 12 months and we are impressed with the consistency of service and quality.

    4
    « Stay and park while away »

    The Best Western on Carlingview St is conveniently located near Pearson Airport. We stayed a night & parked the car for 2 weeks in a covered garage. The room was nice, the hotel had a pool, sauna, etc which was nice. Coffee in the morning, breakfast was extra. & the shuttle to the airport was close & easy. For the money it was excellent & I would recommend this option for future trips.

    5
    « Fantastic airport hotel »

    We got a great deal on travelzoo for this hotel and were delighted with the hotel, the 14 day parking and the breakfast voucher. The reception is very friendly, the rooms are nice, the bed and especially pillows so comfortable. And very close to airport, a 5-minute shuttle drive. Within a short walk are Casey's and the Keg. And you can park on site. Will consider another time.

    5
    « Perfect overnight stay »

    Travelzoo deal, $99! Clean large room with microwave, fridge, safe and Keurig coffeemaker. Included free breakfast, but had to leave for airport at 3am so we got complimentary muffin/sandwich/juice or pop. Close to restaurants (Jack Astor's).

    5
    « Great deal for a nights stay »

    We purchased a Travel Zoo deal which included hotel, breakfast, shuttle service to and from the Toronto airport and parking for 14 days for only 99 dollars. I think we got an amazing deal. The room was very nice and looked like it was recently updated. The bed was a king size and very comfortable. The breakfast was a bit of a challenge. No fault of the hotel but one of the chefs was a no show that morning and there was one chef to prepare everything on his own. It was very busy so it was a bit slow for service. We will definitely stay there again next time we travel.

    5
    « Excellent stay! »

    My Husband and I stayed at this BWP last night. It was a perfect stay. The rooms are spotless, housekeeping staff was amazing and friendly. Upon check in yesterday the reception staff was excellent. Very informative and super friendly. Our room had a huge comfortable bed, pillows were very nice as well. Good size bathroom! Room itself is quite large with nice chair for viewing very large screen TV. There was a nice bar fridge, microwave and single brew coffee maker. So close to airport but you do not hear the planes at all....zero! Great indoor parking to leave your vehicle.....a great park, sleep and fly! They have a very nice Business Centre as well. Nice pool and work out centre. Very good restaurant near Lobby with a nice menu, breakfast was perfect, everything cooked the way we like it, and delicious coffee and it was nice and hot! The waiter was excellent, a very friendly informative young man who aimed to please. The reception staff on check out was not the same woman as on check in, but was just as polite, friendly and informative. It was an absolute pleasure to spend the night at a hotel where all the staff aim to please....amazing! We will definately be staying here on our return flight home.

    4
    « Nice surprise »

    Arrived Friday.Parked at the front to unload and oh my god, there's a 737 just overhead - what have we done!. Lobby staff nice, but still worried about noise. Get to room on 3rd floor. View of Moores warehouse, ok, but as i watch the planes land overhead, I can't hear them - smile! it's an ok location just of the main hotel strip. 5 mins to nearest lcbo. room nice, but as others said, floor buckled. Nice bathroom and clean. Only complaint is breakfast. Took 20 mins to order and it was awful. Worst $12 each I have ever spent. Go elsewhere! Service was also every, very, poor. Took 30 mins to get the bill. The four US folks next to us, waited 20 mins for a coffee so we gave them our pot. Fix this and it is a nice place. They do charge for parking just like all the others but is only $10. If you are bored at night, take a beer and go on the parking roof and watch the planes - great if you have kids. Did not try the pool so cannot comment

    4
    « Worth checking in to »

    Was put-up here by my employer for some on-site training. Compared to the dozens of budget motels I've stayed at over the years, this was heaven. It's not perfect, depending on how high your standards are, but it I enjoyed it. There were some humidity-control issues due to the hot and humid weather that was ongoing during my 3 day stay. Rooms are clean and modern, service was great. The restaurant food was good, but really slow for some reason. I'm going back for another 3 days and looking forward to it. It's directly under the landing path of a runway that's not used too frequently, so noise wasn't an issue.

    4
    « Great staff.... They take their time to understand your needs, and make your stay as good as possible »

    As hotels go, the Best Western Carlingview, is fine. It ticks all the boxes that we needed... Our stay was for the last 4 days/ 3 nights of our Ontario vacation. We were advised not to bother with our rental car, as the train from Pearson to downtown was affordable and much safer ( and after seeing the driving downtown, I now understand!!!). The reception staff are brilliant and really helpful, offering us great advice on travel and places to eat locally. We were even allowed to use the airport shuttle to get to and from the airport to catch the UP express to Union Station... The pool and gym were also great ( and really needed after the amount of beer drunk!!) All in all, brilliant place. Affordable compared to other hotels in the area, and we will definitely be back here the next time we are in Toronto

    4
    « Great hotel..... But »

    Great hotel. Front desk was very friendly, rooms and bathroom were very clean, beds comfortable, but the buckling floor was a bit uncomfortable. At one point I almost fell on my face. Pool was wonderful but we couldn't get the saunas to work and the shuttle drivers need a lesson in personality, but I would stay there again.

  • 4
    « It's ok »

    I stayed here for a night while awaiting a plane out of Toronto. The staff was super friendly/helpful and the hotel is very clean, though older. I used their shuttle to get from the rental car area to the hotel and back to the airport the next morning - it was prompt. I had dinner at the restaurant and it took an hour and a half to get a chicken sandwich. Apparently, they had staffing problems, but the waitress was apologetic and did the best she could.

    5
    « Airport travel convenience »

    Hotel is very convenient for travellers leaving by air from Toronto. Staff is friendly and hotel is excellent for amenities and convenience. Rooms are very convenient and clean, and all services are available.

    4
    « One of the best in Pearson area »

    I have stayed in several hotels of the Pearson area for business and this is the one that I would definitely recommend. Extremely friendly staff, and good quality for the price paid. Also, it is closer to the airport than other hotels but somehow its a very quiet place! You can barely hear the planes from the rooms.

    3
    « Good Location for Downtown Events »

    Although the location was wonderful to get to and from the Rogers Centre, this hotel is lacking in good management. Yes, they were friendly enough, but our room on the 2nd floor had a balcony that was flooded with water and that same water was seeping into the room and popping the floor. The floor by the nighttable was elevated by at least 6 inches, causing a giant hump that sqeaked and posed to be a wonderful tripping hazard when trying to place a cup of hot coffee on the nighttable. I mentioned it to the front desk immediately after check in and they declared they had not heard about this before but blamed it on the humidity. They did offer to move us to another room, but then realized the hotel was fully booked so they reneged on that offer but gave us a free breakfast instead. That takes us to the restaurant. Horribly slow service! We waited half an hour for coffee and an additional 40 minutes for our breakfast to arrive. Thank goodness we were not trying to catch a flight! Friendly enough and the food was good, but overall, just not acceptable. The room was clean and the bed and pillow were comfortable, but in general, this was not up to the same standards as other Best Western's.

    4
    « Stayed for one evening - Augusr 29, 2016 - booked through a Trip Advisor voucher. Will be using another »

    Excellent experience. Arrived ar 12:30 pm and eas informed we could not check in till 3:00 pm. Was surprised but the issue was handled VERY PROFESSIONALLY AND IN A VERY CARING MANNER by LEEANNA at the reception desk. We were checked into the room by about 2:20 pm. We were concerned because of a very difficult situation involving the health of a family member. We simply mentioned this -, quietly and politely - that this was s very stressful day for our family. LEEANNA was very sensitive and we were prepared to simply wait tiill the check-in time. Without mentioning this to us she worked to accommodate us ad early as possible so that we could deal with our family members situation. It was greatly appreciated and we really felt that LEEANNA cared sbout helping us. The hotel was excellent, the food at the hotel was great, the reccomendations for ordering in to our room were excellent. Parking was excellent. will be returning again at the end if Eotembet.

    5
    « A night at the airport »

    I have stayed at many Best Western hotels. This one is a perfect location, with great rooms, of course clean, but with a touch of home. Great staff and a good place to eat if you don't want to go out ( but if you do you can choose from many great nearby places)

    4
    « Good Airport Hotel »

    Purchased a Groupon and had nights at beginning and end of a four week trip, with parking included. Excellent front desk staff, caring in spite of dealing with many customers. Very good king size bed. Breakfast was ok, with vouchers, good omelette bar. Parking was handy in covered garage. Was under renovation, but no major problems with facilities.

    4
    « Happy with our Stay »

    We booked here because of a great price found on Trivago and we were very happy with the property. It's newly renovated, beds are comfortable and the staff was attentive. Didn't like the $10 per night price tag for parking but it's Toronto. They also have free wifi, a pool and hot tub although the pool is freezing. All in all a good place to stay. My young son loved watching all the airplanes and they weren't loud in the rooms. My only complaint would be the inconsiderate travellers leaving for the airport between 3-6 AM. People are sleeping and the rooms are not soundproof. Yelling in the hallways is just rude. Have a little respect for your fellow guests and save it for the lobby.

    4
    « Great Place to Stay »

    Stayed here during a recent visit. Great place to stay, great rooms. Room cleaning service is excellent. Only issues: the coffee maker was broken, jacuzzi wasn't 100% functioning. The sauna was not working. I would stay here again if I ever visit Toronto.

    2
    « Do Not Recommend »

    We stayed here for the first time as a pre-vacation getaway with parking as offered on their web-site. At first the hotel looked nice however noticed the lobby being a little humid. We enjoy a soak in the hot tub before dinner and this was partially the reason for booking this hotel, however we soon found the hot tub not working. This was reported to the front desk however nothing was done during our stay that we noticed and there was no towels either although these were brought shortly before we left the pool area. The room layout was nice however the air conditioning was not working on one of the hottest days of the summer and was reported twice with no resolve or options given to switch rooms, nothing. Honestly i travel outside the country three times a year for vacation and each time book a hotel with parking. There are other better airport hotel options that i would suggest you try.

  • 5
    « Overnight Stay before a trip »

    Great property - newly renovated. Friendly staff. Clean comfortable modern rooms. Nice bar and restaurant. Lovely young lady working in the bar - very friendly and informative. On time shuttle service to airport. Definitely recommend staying here. Great rate for stay and park when travelling

    4
    « Comfortable over night stay »

    Stayed at BW Premier for one night before catching our early morning flight. The room was great, bed very comfortable, even had a Keurig coffee machine in the room. The breakfast was included too. Would come back.

    3
    « Would have been good, if not for the shuttle driver »

    The room was nice. The service at the front desk was great. The hotel itself is a bit run down and planes very loudly fly right over the hotel constantly, but you might expect that if you're that close to Pearson. We liked the hotel itself, and the planes aren't that loud from inside. My only real complaint is about the shuttle driver we had, and it's a big one. I don't know what their system is or why, but they don't want you calling the hotel for a pick-up until you're in the exact spot they tell you to go to. So, when we got off the train at the airport, I phoned... figuring that by the time we got to the post, we'd already be down there. We didn't want to be waiting around while my hubby's son was dealing with very bad stomach pain. Well, we went outside on the wrong level and spent a couple minutes wandering around trying to figure out where this post was, and by the time we figured it out and went down to the next level he had already come and gone. So after getting to the right spot and waiting for 20 minutes, I phoned the hotel again to ask where he was. She calls him, finds out he was already there and tells him to come back. Unfortunately, just before he showed up my hubby and his son had gone to find a bathroom because he thought he was going to get sick. When the driver showed up I told him the situation, and he lost it on me. "I was already here once looking for you guys and I have other customers to pick up" etc. Completely unprofessional and awful. He tells me that the hotel receptionist told me the second time I called that the name on the van would be under another name (not the name of the hotel), and I told him I didn't hear that part of the conversation... which is true. She may have said it the second time I phoned, but I didn't catch it until the 3rd call. So then he calls her up and starts complaining about me while I'm sitting right behind him, and he tells her that I denied she told me that at all. Just infuriating. He and I got into an argument because of his poor behaviour towards me and he impatiently asked me how long it was going to be before they came out of the bathroom. How am I supposed to answer that? It didn't seem to matter that he was sick to his stomach; a situation out of our control was inconveniencing him. I got tired of his attitude and offered to get out of the van so he could go pick up his other more important passengers, and that's when he told me it was fine because he got someone else to go pick them up. Apparently all the fuss was over nothing. We got back to the hotel and I marched straight over to the receptionist and explained to her that he communicated the situation wrongly to her and she was completely understanding and advised me that he was being rude to her too and that she'd already left a note to management about this. It just upset me so much. It was the night we came back from seeing The Tragically Hip, and we were all in a good mood from the show, and then that happens.

    1
    « "Premier" I think not! »

    TRANSFER: The hotel reception was called immediately after we exited customs and were instructed to go to one particular exit. We did. The shuttle bus arrived rather quickly. Another customer was picked up as well after us. She was picked up from an empty corner of an industrial building with no entrances nor exits nearby. She had no luggage or carry-ons. Strange. Upon drop-off at the hotel she asked the driver "Which room? Ask her." She waited a fair distance from the reception desk and the driver walked over to reception exchanged some words and called a room number out to her. She tipped him $10 and proceeded to the elevators. Stranger. RECEPTION: Check-in was quick and painless. ROOM 1: The room certainly was no Best Western Premier room let alone a Best Western Plus room. It was a basic run down Best Western room. Numerous hairs were found on the bed and behind the bed and under the pillows. Not acceptable for a 'clean' room. Reception was called and a 'clean' room requested. They sent a porter to bring us keys to a different room. ROOM 2: This room was no different than the first room. I digress. It was slightly different. It had just as many hairs on the pillows, under the pillows, between the sheets, a blood stain on the sheet and a shower with hairs everywhere. Apparently a clean room here means making the previous customers bed only. Reception was contacted and told this was not acceptable. I had suggested we just leave and embark on our few hour drive home but my wife was exhausted from our travels and needed to sleep. The manager came upstairs after a long wait and apologized and and replaced the sheets and pillow cases only. We had to demand that the complete bedding set be replaced as the dirty comforter was reused. We also had to demand the bathroom be cleaned. It took an hour to complete this exercise. BREAKFAST: Ensure you bring the coupon provided by reception to gain entry to the breakfast hall. On offer was standard fare for a lower end hotel:Scrambled eggs, sliced breads, bacon, sausages, cereals, yogurts, fruits, cold & hot drinks. OVERVIEW: This location is a run down basic Best Western at best. I'm not sure where they get the gall to call themselves a "Premier." Don't waste your time nor money here. If you absolutely have to stay here; bring plastic sheeting to cover every surface, a bottle of bleach to disinfect anything not cover-able, your own sleeping bags and pillows and a hand-held black light if you are really curious.

    4
    « Enjoyed our stay »

    Staff very friendly and helpful. Enjoyed the Pool, hot tub & sauna. Comfortable & clean room. Room could use a little sound proofing, could hear hallway noises. Easy access to highways, therefore getting around was easy.

    4
    « Ok hotel for its purpose and price »

    In general a good hotel for its purpose. Due to closeness to airport we stayed there while visiting Downtown Toronto. The hotel's Airport Shuttle functioned very well. Negative that we had to pay 10 $ a day for parking at the hotel. Boring hotel restaurant, but there is an ok grill restaurant 200 meter down the road. The hotel should have a bench or two to sit down on the outside.

    5
    « The Best »

    It was a nice hotel and probably the nicest Best Western we ever stayed in. Very easy and quick to check in. Liked it better than the Sandman Inn at the Toronto Airport where we had stayed earlier Left early so did not get a chance to try the breakfast.

    2
    « Wouldn't Stay Again »

    The front desk lady was very rude not only to myself but other travelers. The room was on the second floor and noisy until after 11:00p.m. The restaurant was absolutely terrible. The young server did her best but the cook made one meal at a time,when it was served it was look warm. We waited almost an hour and a half. We had two young children and five adults ordering breakfast from a limited menu. It was not the servers fault she could only deliver what was ready. Just a poor experience. We asked for a discount and received one. We thanked them for their consideration.

    5
    « Excellent experience! »

    We used a Travelzoo voucher in mid-July: $99 for room, breakfast and up to two weeks airport parking. It was a top notch experience in every respect- friendly welcome, clean, comfortable, quiet room, tasty breakfast, covered parking, and efficient shuttle service to and from the airport. We couldn't ask for more!

    4
    « Great hotel »

    This BW was an excellent place to stay during our trip to Toronto. Right next to the airport, it was appealing both from a vacation standpoint, and from a plane-spotter perspective! We will be back next time we are in Toronto.

  • 4
    « Might be better without the kids »

    The room we had was clean and bed was comfortable (loved the pillows) and in spite of being right across from the airport, is was very quiet. We have two young children and got a king room with a sofa bed. With the sofa bed out, it was a tight squeeze in the room. Loved the wood floors and bathroom decor,although it's a walk in shower with partial glass enclosure...not the best setup for kids that do better in a bathtub or for little girls that need to use the potty while daddy is in the shower. And the water pressure in the shower was AWFUL. Wifi was good and staff was very responsive & helpful. We booked through groupon so parking was included as was breakfast for two, although we didn't take them up on the breakfast. Location was convenient to the airport but we were glad we had our own car to take into town. Parking there was $20 or so per day in the parking garage across from CN tower.

    3
    « Ok stay but would not choose again as a family »

    This hotel was not bad but they need to change a few things to before we would ever stay again. The good things are the staff, parking, location to airport! We had several issues that were addressed right away. We did not use the park and fly with the shuttle but in our time at the desk the service seemed very swift with the front desk communicating with the shuttle to get guests to and from the airport. Parking was great at only $10.00 a night here instead of $20-25 at so many other hotels in the area. Breakfast~ The breakfast buffet is 11.99 if not included with the room. They had fresh made omelets and waffles. Cereal, assorted toast, muffins, yogurt, cereal, scrambled eggs, sausage and hash browns. As well as 2 kinds of juice, tea & coffee. Perfectly fine to get you on your way for the day:) Pool and hot tub were very nice and clean. Our boys lucked in with no one else using them which was nice for them to enjoy the whole pool. Beds.... this was one of our main issues. They are on bed frames that squeak every time you move. After our first sleepless night we mentioned it to the front desk and they had maintenance attend to them. In the end it did help one bed but they either did not do both beds or one was beyond repair. For a family in the room it made for a sleepless night for mom and dad. Pillows were very comfortable! The air conditioning would not go off of 72 no matter what we did but we forgot to mention it to front desk which was our fault. Just check it first and call to have it attended to if an issue for you. Room was clean and loved the hard wood floor instead of carpet! We were on the back side of the hotel. The planes literally fly right past the front of the hotel but with the room fan on we did not hear plane noise. You might if you were on the front side. The switch for the bathroom is in the hall and has a very bright night light as part of it. We ended up put a piece of paper with a band-aid on it to block the light at night... The other thing is the giant blue lights that light up the side of the hotel. It shines right up and make a glow in the room. Not to appealing when actually wanting to sleep. We drove to find Drug store, grocery store and restaurants, which were within 10 minutes of hotel. No suitable restaurants for families within walking distance from hotel. Lots near by but you need to drive. This would be a good hotel for a single person or couple but I would not recommend for a family. This was our first time booking through TripAdvisor. It shows up at the hotel that we booked through Expedia. The other thing that was a big issue was that we selected hotels that included breakfast with the room in our search. Once at the hotel we were told no breakfast was included that is why we got a lower rate. I will address this with TripAdvisor so other people do not suffer the same fiat. The lady at the front desk was very kind and gave us a voucher for 2 breakfasts our first morning. This worked out as our younger son was child rate and my hubby only wanted toast so it all worked out to not cost to much over what we thought would be included. So just beware just because you have it in your search it is not always included in the end once booking the hotel.

    3
    « will stay again »

    I bought a travelzoo coupon and felt it was worth the $99 plus tax. The room was nice and clean and they had a Kuerig coffee maker which was nice. The breakfast was a bit sad but it sufficed. I liked the on site parking and I put my car on the top level and the outside door from that area was close to my room. One thing to keep in mind is that their shuttle stops at midnight and I got in just past. They don't pick up the phone to tell you. I had to take a cab to get my car which worked out ok as the driver took me right to my car and helped with my luggage.

    3
    « Convenient »

    Stayed for one night to catch a flight the next day, location was very convenient. The hotel was clean and up to date. Staff were friendly and helpful. Parking for our vehicle & airport shuttle were an added bonus. Location is close to several restaurants, some even within walking distance. Would stay again.

    3
    « Not Quite There, Hitting Below Their Weight »

    Things started going wrong right out of the airport. I called for a shuttle service and he said the driver was at the airport. I asked him to make sure the driver waited for me as i had a meeting and was 100 steps from the pick up point. He said he'd try. 45 minutes later the driver came, refused to take me to the hotel, said he was from a different Best Western. WHAT!?!? A $23 taxi ride for a 4 minute ride and 10 minute walk to make my appointment - i was already late- and found that there were no bathtubs. Got a message i couldn't access and the tech guy never came (couldn't get the cold air turned off or the remote working). They gave me a coupon for breakfast that i had already paid for and it was mediocre at best with no Hollandaise sauce on the eggs and bad coffee - no pastries included and no options for cappucino. Look, the bed was comfortable, thank goodness and hotel quiet given it was so close to the airport. There were no bathtubs and nearly missing my meeting and having to pay for the honor just put me off. Competition between the hotels caught me in the middle and put me in a bad place. Make it half the price and stop pretending to be what you're not.

    3
    « Good for that early morning flight if you are not hungry »

    This is not the nearest to the airport, but close enough. As frequent BW users we can compare BW hotels in North America, Europe England and Scotland. While the room was clean and well-appointed, the service in the restaurant was not good. We waited for cream or milk for so long that a couple at a nearby table gave us some of theirs.

    4
    « Visit to Toronto »

    Everything went well. No surprises .The location was perfect for all activities I had to do in the area. I just wished they would have provided the free breakfast. This is something I always look forward to when I am staying at a Best Western.

    4
    « will stay again »

    We bought a Travelzoo voucher and thought we would try this hotel for park and fly. We were pleasantly surprised. It was very modern, clean, quiet and comfortable. The parking was in a parking garage attached to the hotel. We liked that the hotel had a breakfast included. Yet, even though we had a very early flight, they had some sandwiches, muffins, fruit, juice out so that we could take our breakfast to go!! Impressive!! The shuttle service worked great. We will absolutely stay here again and will recommend it to our friends.

    5
    « Clean, decent, and extremely nice staff!!! »

    It was a very nice stay - I was there on a training trip and the room was clean and quiet, the staff went out of there way to help and make you feel at home. Very close to the airport and also near the bus system.

    5
    « NOT RECOMMENDED »

    We arrived at this hotel 4 am, we over paid just to sleep the night, the bathroom had hair everywhere, we asked for one hour late check out the front desk was very rude and mean said no what so ever 12 noon you have to leave, my kids and us were in rush. I WILL NEVER GO BACK THERE AGAIN...

  • 4
    « Park & Fly »

    Very helpful staff at check-in. They have a large garage for parking, then took the shuttle to the airport. Stayed at the hotel on my return. Great staff when I got back. The bar was just about to close for the evening, but I was able to get a meal to take back to my room. The room itself was a decent size, spotlessly clean, and a very comfortable bed. The hotel is located on a flight path, but I did not hear anything. Breakfast was included with my stay. No buffet - everything cooked to order from the menu. Excellent, again.

    4
    « Stay before flight out west »

    Booked a stay through Travelzoo before our flight to British Columbia. Price was great at $99 and the car can be parked for 14 days free of charge. The hotel was very clean and the shuttle to the airport was fast and efficient. You must book the shuttle as you check in. It is every 1/2 hour before 10 am, then every hour after that. Wifi was great and HD television was great. Spent some time at the pool with hot tub, sauna and wet spa (which was out of order during our stay). A complimentary breakfast was included with the voucher from Travelzoo. For supper, we took a short stroll past a Hooters and ate at a new grill called Arizonas. Very good meal and reasonably priced. Will return when we will need a flight out of Pearson.

    4
    « The Best Western with 3 levels of car parking »

    It's not only close to the airport, but also close to prominent places of visit (both official - say, Toronto Congress centre and personal - depends where each wants to go)! If I fail to mention the courtesy extended to me by accepting my request for late check-out, I will be the most ungrateful person in the earth!

    5
    « A very nice experience »

    We experienced a very nice experience staying at this hotel. The front desk staff were very welcoming and friendly, We were pleasantly surprised how nice the room was,compared to many other best western hotels we've been at.

    5
    « I really enjoyed this hotel and am returning next week »

    This is my first stay at a Best western Premium and I really enjoyed my stay. The staff was amazing and the room was very nice. Parking was convenient as well. I have now found my first choice Toronto airport hotel and have booked again next week. Great job guys! Bob

    2
    « Not worth the price »

    I stayed here for a hockey tournament. Upon check in my A/C was not working. They sent up a guy to fix it and it just never worked right. Looked behind the panel and in was extremely clogged with dust. The breakfast buffet was horrible. Very old dried out food and a small selection for the price. This would be a good place if it where $50 a night or something. The rest of my team stayed at the Hilton for only $10 more than I paid and it was like night and day on quality. The only good things here where you could stand on top of the parking garage and watch the air planes land all night, the bed was comfortable and the staff was some what good. Don't drink the water in the lobby it was super old. I'm not a real picky person but I will not be staying here again that's for sure.

    3
    « An average stay »

    I chose an airport location as I had an early flight home. The Best Western offers a hotel shuttle, and the price was reasonable. My room was comfortable and clean, and offered good value for the price paid. Unfortunately, the front desk staff was not very responsive. I had a difficult time finding someone to help me when I needed a new key for my room (there was no one at the front desk for 5-10 minutes) and one night when I was returning to the hotel the front desk clerk was less than helpful in providing guidance about the hotel shuttle, telling me it would be there in 10-15 minutes, and subsequently blaming the late arrival (it took 40 minutes) on how busy they were in dropping people off, which the driver denied. All in all, a reasonable stay, just disappointed with the front desk staff.

    1
    « Stay Away!! »

    I think they trained the front desk night clerk to drive away as much business as possible. She was incredibly snotty, and not just to us, but to the guests before and after us. She would deliberatly ignore what guests said, and then tell them the exact opposite of what they said.

    5
    « Really good stay »

    the stay was amazing just did not like that I had to pay for parking and I was not told that before I got there. Comfy bed and room did not want to leave. Shower was weird at first because no door on it.

    3
    « Nice hotel with communication problems »

    My friend and I got a fantastic room with lots of space. Despite being close to the airport we heard not a single plane or noise outside our door. There were only a few things that made my stay a little rocky. Prior to reaching the hotel the day of check-in, I had called to make sure everything was still set, I was told my reservation was still there but the payment made for the room over 2 months ago didn't go through (Even though I called a week prior and the person I spoke to told me nothing about the payment not going through. I received not a single notification) So I ended up paying a crazy rate for my room. If I wanted to pay such a high rate I would have gotten a hotel closer to the event I was attending. In addition, during our first dat the elevators were not working so, my friend and I had to lug our suitcases up the stairs to the third floor. There was also no key assess to the 3rd floor when coming from the 3P. The 3p door also failed to open for us on our second day.

  • 4
    « Good location, good night sleep »

    We were flying out early the next morning, so needed a place to crash. The hotel was very clean, the staff very friendly. 1 elevator was broken, but no big deal as the hotel wasn't that busy. The room was clean, and the pool was nicely heated. The hot tub was broken, which was a bit of a let down, but the pool was warm, and the area was well looked after. They even had a shuttle service to and from the airport. Very accommodating as we needed a 6am shuttle. The restaurant had wonderful food!

    3
    « Good airport stopover »

    My husband and I Stayed here May 2016. Service to and from the airport was prompt and very good. Breakfast was included. Microwave and fridge in room. Nice big shower. The staff are all very friendly, would stay again.

    4
    « best western premier, toronto, ont. »

    Nice hotel, decent hotel. Stayed 2 nights. First night, the room had no heat. Staff were not able to correct problem. Brought in portable heater. Heater wasn't very effective. The second night was great. I would stay at this hotel again, and I recommend this hotel to other people. Efficient airport service

    3
    « Great Staff but Basic Hotel for Travel needs »

    The staff at this hotel stands out with their pleasantness and helpfulness. They are willing to go an extra mile to make their guests happy. All the staff from the front desk, to housekeeping, to the chef at the restaurant are just exemplary in their roles. The hotel itself is kind of stylish, the room I stayed at had floor boards not carpet, which was okay, not great.. Just okay. The room seemed clean and room service always did a great job. Now the things that I think they need to work on. The elevators are extremely slow, it sounds trivial to complain about something like that, but the fact that I am mentioning it should tell you that it is SLOW! It is the difference between making it on time to ur meeting, or work, or being late-slow. They really need to look into it. Whats worse is they have no staircase that goes directly to the lobby, the stairs go to the basement with the pool and gym, they go to the roof, and they go to the parking lot, but not to the lobby..... I don't think they thought things out in their design. Another issue that could have been avoided easily, the hot tub did not work for my entire stay. I was there for the Victoria Day long weekend, the hotel was packed and they should have brought a rush repair for that. Last issue which really bothered me was the bed. Although very comfortable and clean, it squeaked every time you move on it, sit on it, stand up from it, I'm not sure if it's because there is no carpet underneath or if it's just an old bed. But I hated that fact, and that alone will make me not return. Everything else was satisfactory; the gym had just 3 treadmills, 1 elliptical, and a few free weights. Not much for a real gym nut. There was a pool and non-working hot tub. Parking was about $11.00 a night which I hated. The buffet breakfast was great and all other basic amenities were fine.

    3
    « slow elevators »

    Basic hotel, needs updated, needs faster elevator or at least let you take the steps up to your floor. One elevator was broken so you had to wait. The stairs do not allow for outside entrance to any floor except the 2nd so it forced you to use the slow elevator. And if you are on the fifth floor like I was you had to get off one elevator on the fourth floor and change elevators to get to the 5th floor.

    4
    « Striving for excellence »

    Stayed one night before a morning flight. The hotel was updated, clean and comfortable and very close to airport. We did encounter a couple of issues during our stay which I brought to the attention of management the next day. Our concerns were addressed in a very caring and professional manner. While Amanda, the manager, was not able to change the issues we had, she did do everything in her power to compensate us for our inconvenience. She also thanked me for bringing my concerns to her attention so she could use our experience as a learning tool for the employees, as they are striving for excellence in customer service. And that is why I would definitely recommend this property and would not hesitate to stay here again!

    5
    « Excellent Choice »

    Used this hotel to park the car for 7 days in the covered parking garage. We then stayed the night on our return. Flight did not arrive in Toronto till 1:30am but we had no problem getting the shuttle and the desk clerk was very friendly when we arrived at 3am for checkin. Used a Groupon and it was great! Nice, clean room and breakfast was included with our stay. Will use this service again!!

    5
    « Great place very helpful staff »

    We stayed for one night in April 2017 and then used their parking and shuttle service to get to and from the airport for a week trip. All of the staff was super friendly and helpful, especially the front desk attendant Naomi. Will go back next time we are heading to the airport for a week long trip.

    5
    « Great price! »

    Loved this hotel and will use it every time I fly out of Toronto from now on. Right next door to the airport - with a shuttle. Extended parking with a hotel night stay - had a Groupon and it was great! Nice, clean room and covered parking garage. Front desk staff was great and super helpful!

    4
    « Convenient and clean »

    Good hotel to stay at with small but nice suites with a comfortable bed. Extended stay parking available and unlike previous review you do have access to the hotel from the parking garage. Heat didn't work in room and no one to fix it but did provide a radian heat source which worked ok

  • 3
    « One night stay~ »

    I really like this hotel, small, convenient to the airport, great price. I have my own cleaning company in Muskoka. First notice in 'our' room. the hardwood floors were dirty, bathroom floor had dark hairs on the floor, yuck! but..beds were lovely & clean, room very quiet in the am, the staff are always great, super helpful. We had dinner in the restaurant, fish & chips were delicious, very slow, new guy starting..understandable. We'll def. stay again~

    5
    « Extremely welcoming & friendly »

    Without having a reservation, I was welcomed by the front desk staff with a smile and very warm personality! The check-in process was quick & easy, as the room was beyond comfortable. I will definitely recommend this hotel to everyone.

    5
    « Great! »

    Was there only one night...had a perfect stay. Nothing to complain about! Rooms are great, clean, comfortable, much better than a lot of other hotels i've been around the airport. Parking is 12$ but most hotels will charge you around there.

    4
    « comfortable and convenient »

    We actually did not stay here in order to fly anywhere, but the next time we do fly out, this place will be on our list. Although it is directly over the flight path, when we checked in on a Thursday afternoon, we heard only one plane during our entire stay. This was a different hotel until early 2016, when it became a Best Western. The hotel is filled with paintings and photos of airplanes and airport stuff. Front office staff was very friendly and provided us with an upgrade. Our room had been re-decorated and instead of the usual bland but safe colours, had bold strokes and unusual colours. Another unique feature was that there was NO carpet on the floor! How refreshing. The TV was huge and the WIFI worked well. There was a KEURIG coffee maker in the room and a fridge with a freezer compartment. We had a pull out couch and believe it or not, it was as comfortable as a regular bed. There is a restaurant on site, and a few others within walking distance. We had dinner there and found that one pizza was enough to feed both of us AND it was one of the best that we have ever had. Breakfast was free via a coupon and you could order off the menu. A huge bowl of freshly cut up fruit, was really a great addition to the breakfast. There are only two minor complaints. The hot tub was not working and parking was $11.00, but this close to the airport, every hotel charges. We will return.

    4
    « Friendly staff good hotel »

    Hotel room was good for my stay. The girl at the front desk was really friendly. The only reason I didn't give it 5 stars was because breakfast isn't included with the stay. The biggest one is parking, if I am staying at a hotel the date should be marked on the ticket they give you and should be free. 10 dollars for one night parking when I am staying at your hotel is ridiculous. But as stated before stay itself was good.

    3
    « One night stay with 7 day parking »

    We stayed for one night, and parked our car for the week. It was ok for a stop over like we did. Do not expect anything fancy. I saw a raccoon walking at the front doors of the hotel. The front desk staff was good. We had a drink at night at the bar, and had coffee in the morning, and our shuttle came on time. Pick up was a breeze. I just called the hotel, when I got off the plane, as I was picking up my luggage. The shuttle came in 5 minutes, so no issue there. If you are just using the hotel as a stop over, then I recommend it~ other than that, I can't say much.

    5
    « Best Western »

    The front desk people at check in and check couldn't do enough for me, friendly and accommodating, I would defiantly stay here again. The rooms were clean and comfortable. best nights sleep in a hotel in a long time.

    3
    « Fine for one night »

    This hotel is probably fine if you're looking for a clean place to stay for one quick night. I was a bit annoyed with all the things that didn't seem to work: the coffee maker wouldn't work, toilet didn't flush, and room temperature was too cool and heater was very noisy. I didn't find the bed particularly comfortable, so I didn't sleep well. When I mentioned the coffee maker not working in the morning, I was given a voucher to use in the restaurant, but it was so busy and the one server was so overrun that I left without my coffee after waiting 5 minutes. On the plus side, everything looked clean and stylish here. If nowhere else is available or this is the only thing to fit you budget, you'll probably be better off than me (assuming they fix the things that don't work). Another small note: This hotel was called BWP when I booked online - I had no idea what that meant and I almost did not book here because I tend to stay at chains I know. When you get to the hotel, the sign says Best Western Premier. This was confusing and I'm not sure why they wouldn't make the Best Western brand clear online if that's what they're using.

    1
    « Everything's broken!! »

    Front desk lady was argumentative when I told her that the hot tub was broken, gym equipment was broken, dry sauna was broken, wet spa was broken. I didn't have a bath tub (which to be honest I didn't ask about but kind of assumed I'd have). And this is one of the only places I've ever stayed that didn't offer breakfast. When I pointed these out to the front desk girl she kept telling me that these were "unforeseen". Clearly missing my point that I'm paying for amenities that were advertised but not available. Needless to say, I'll never be back here again. Of all the hotels available in this city...I'm kinda pissed actually.

    2
    « stay away from this location »

    did a late check-in and was advised no room for us on airport shuttle so we had to pay for a cab. Parked on top floor of garage (no lights on top floor) but wasn't given a key to get back in to hotel so walked down 5 flights in the garage then hassled to buy drugs by someone in garage. In at midnight and leaving at 3 am so not worth sleeping so watched a bit of TV but half the channels didn't even work. We will never go back to this location...and they call this place "Premier"? Wow.

  • 4
    « Airport Hotel - Good Service Again »

    This is the 2nd year we have stayed at this Hotel (previously Indigo). Smooth Check in and out. Comfortable rooms - great bed and shower. Service to Airport was prompt at both ends of the travel. We did not use any of the hotel facilities - other than the restaurant (which was good) Not much in the immediate area (if walking) but for a airport hotel great service, close to airport, good shuttle service, comfortable rooms at a reasonable price.

    5
    « Nice Experience Before Flying Out »

    Though I booked this hotel just because we had an early flight, I was so surprised how nice it was! The rooms seemed to have been renovated recently, and were clean and in good shape. We had a quick dinner at the restaurant, which we thought was quite good (and at a good price!) Staff was friendly and helpful, and it was a quick commute to the terminal in the morning!

    5
    « Business Trip »

    By far one of the better hotels I have stayed in. The staff were very friendly and outgoing. I was made to feel very welcome as soon as I walked in the door. The place was clean and looked very nice. I would definitely stay there again.

    3
    « Looks nicer than it really is »

    Hotel has been upgraded, but the floors were dirty and the pillow cases were wet when we got in bed.At least they smelled like bleach. Bugs in bathroom by toilet. We got in at 12:30am and the parking garage was full.

    5
    « Weekend stay »

    Very nice hotel. Clean, comfortable rooms. Wet spa, dry spa, pool and hot tub. Restaurant served a great meal at a reasonable price. Air traffic does not disturb sleep. Will definitely be back. Parking for airport available as well.

    4
    « Bright Appealing Room and Staff »

    Happy and helpful people make a big difference! Great layout, great T.V.,nice coffee station with fridge and micro. Excellent water pressure and could get very hot and very cold water from the tap. Big desk, ample drawers and hangers. I was not a fan of the ergonomic desk chair and the lamp shades were too big for the side tables. Great airport pickup and drop off service. I am going back on my way back home.

    2
    « Not A Premier Hotel »

    The steam room and whirl pool were not functioning. The electricity went off in the entire hotel on more than one occasion. I got stuck in the washroom pitch black with no way of seeing how to get out. Luckily, I had my cell phone and used the limited lighting to feel my way out. What a horror story that was! The hotel has a different color of paint but still looks like the Indigo. I won't go back because it is not a Premier Hotel. We usually stay at the Marriott but wanted to see how this hotel was upgraded.

    4
    « Work in progress »

    Hotel was undergoing a remodel at the time of staying. Close to the airport which made an early morning flight reasonable. Very reasonable price and included an airport shuttle. Would think about staying here again.

    3
    « issue with parking garage »

    We only got there late in the evening and left early the next day, so not a lot to comment on except we didn't feel safe using the parking garage in the back. It was dark, narrow corridors getting in&out, no window in the doors to see what was on the other side and plenty of blind spots. Not my first time in the area, but it was the first time feeling this way. Also, you're right beside the airport, so don't expect it to be quiet with all the planes flying over you.

    3
    « Nice hotel but not really BEST WESTERN nice »

    we stayed in this hotel march 19th, we must say we were quite surprised by the other guests. we had not been informed of the event they were hosting that weekend. the pool/hot tub area was not very comfortable to be in with the amorous other couples. and a ride in the elevator left my wife wanting a shower and me wondering if we had stumbled into Amsterdam. somewhere on the 4th floor they mentioned they were serving alcohol in the hallway and the music was so loud it could be heard in the elevator as soon as you got on in the lobby, so other then a few hundred very lets say "open" other guests. the hotel was itself not bad. the bed was comfortable. the food at the restaurant was very well done, although a little long to get to the table it was definitely worth waiting for, I wont hold the hotel responsible for the actions of the other guests. most were very polite. ( MOST ) over all nice hotel that we would stay at again but would ask at booking of any Lifestyle events being held. our room seemed very clean, and while we didnt see and house keeping staff im sure after the weekend lots of laundry and steam cleaning would have been done. if you are expecting a Best Western Premier then this may not be the best fit. if you want a nice hotel with good food and maybe an inappropriate encounter then this is definitely the place,

  • 4
    « Airport stopover at a great rate »

    We stayed for 1 nite before our fight. Rooms were spacious, simple, and clean. We did not like the half shower wall (water everywhere). This was a good value for price PD. We would stay again. There was no real noise from the planes!!!

    4
    « Convenient and clean »

    Walking distance to many restaurants and clubs,Shuttle to airport, and onsite covered parking, really make this an easy stay. The rooms were clean, comfortable and spacious, and recently renovated. The lobby was large and comfortable, with easy access to the on site restaurant that was quite good. Staff were friendly and helpful.. I will definitely stay again.

    4
    « very convenient and nice and clean »

    I stay at the airport often, and this was my first stay at this property. I was happy with everything. Location is walking distance to many restraunts and other attractions, although the on site restraunt wase fine. Parking was easy, and covered. Room was clean and comfortable, and the Wifi was good. I will return.

    5
    « Great room, superb service! »

    We stayed here in February, 2016 the night before an early flight and parked in the covered parkade for nine days. The shuttle service was prompt and courteous and so convenient. Another guest told us the rooms had been renovated, that it was actually an older hotel but it looked like a new hotel. The walk-in shower was a treat and the room was outfitted with every necessity. Although it is located right off the end of a runway and planes pass low overhead, it was quiet in our room. We met friends elsewhere for dinner so we were not able to experience the dining room, but we would definitely stay here again so maybe next time.

    3
    « Not Sure How to Rate this Hotel »

    We have stayed here for years when it was Hotel Indigo, then it became BWP airport Hotel as it worked it way towards becoming a Best Western Premier Hotel which it has just become after doing work on it. The rooms are great and the staff are friendly. You can stay there overnight, with one weeks parking and with 2 weeks parking packages including shuttle. The down fall was the lobby and especially the restaurant were freezing and we had to wear our coats in the restaurant. They only had one waitress who had worked there only one month. They should had 2. Also the food was not bad but not great. This will be a great hotel if they correct the heat (or lack of one the first floor) and improve the restaurant.

    1
    « Gb2488 »

    Totally disgraceful.. BEDBUGS (I actually caught and showed to management).. had to change rooms 3 times upon arrival.. first had wrong room as per booking arrangements.. was told they were full and had no alternate room for me until I got angry..miraculously they had a queen room avail suddenly lol.. then moved to a room that was unclean and had no working television..then to another room where I was finally happy everything looked fine and worked properly but at 3 am rolled over to find bed bugs crawling on the blanket and arm chair. DISGUSTING! staff was rude and dismissive from beginning to end. Then it took a week for them to take the room deposit off my credit card (which I shouldn't have had to provide anyways because I was traveling on business and the arrangements were the responsibility of the company) DON'T STAY HERE UNLESS U WANT TO BE FRUSTRATED AND GROSSED OUT AND THEN HAVE TO HAVE ALL UR BELONGINGS PROFESSIONALLY CLEANED SO U DON'T HAVE BEDBUGS COME HOME WITH U.

    5
    « Perfect Place When Flying Away And Parking Car While Gone »

    The hotel has a great location in accordance to coming off the highway and getting to the airport. So easily accessible. Very clean. The front desk wasn't busy at all and was very fast. The parking is indoor parking which is fantastic during the winter. You return to your vehicle not buried in snow. The shuttle service to and from the airport was very quick as well. Your so close to the airport, look out your window , you see the highway and the airport right there, its great and not surprisingly not noisy at night. Room was nice and big, very clean and comfy with a great walk in shower. I highly recommend this location

    4
    « Great stay! »

    Stayed here one night. Nice and clean, comfy beds. Lovely staff. Had dinner at the hotel restaurant, and it was good and reasonable. Covered parking. Fantadtic shuttle and driver to the airport...very friendly. Shuttle also fits 8 people with all luggage. Only negative the hot tub is not hot, just warm, with no powerful jets

    4
    « Veery good overnight »

    We booked here for a park and fly before our flight. I put address into GPS so had no problem finding it but friends who came after dark drove by twice. Was told they could not turn sign on until official name change. Check in was easy- looked like new staff just learning but efficient. Room was very clean and very quiet. Pool was cool but the hot tub was not working- water luke warm and no jets. Dining room staff was brand new- only one new waitress for the whole dining room. Paper copy of menu but food was ok. Worked fine for us as we did not want to leave hotel on cold night. Parked on 4th level (covered) and used the inside access to the car when we returned so no difficulty wandering around the ramp. Would stay there again- price was right

    4
    « Great for Park sleep fly »

    Our room was very clean and comfortable. Close to Pearson International airport. Parking in a multi-level garage is very secure. Free shuttle to and from airport was very prompt. Would stay here again. There is a restaurant on premises.

 

Getting to the hotel ...

All directions
·From: Highway 427 Northbound. Exit at Dixon Road (West) and make a right at Dixon Road then make a left on Carlingview Drive. After about a minutes drive the BEST WESTERN PREMIER Toronto Airport Carlingview Hotel on your left. ·From: Highway 401 Westbound. Exit at Carlingview Drive, the BEST WESTERN PREMIER Toronto Airport Carlingview Hotel is on your right. ·From: Highway 401 Eastbound. Exit at Ranforth Drive then make a left on Ranforth Drive. Drive about three kilometers and you will come to Carlingview Drive. Make a left onto Carlingview Drive and the BEST WESTERN PREMIER Toronto Airport Carlingview Hotel is on your right.