BEST WESTERN PLUS Hotel Genova,  Torino

4.5/5  - based on 1088 guest reviews.
Via Sacchi 14/B, 10128, Torino, Italy - See map
+39 011 5629400 +39 011 5629896

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Sauna
    Sauna
TripAdvisor Traveler Rating
based on 1097 traveler reviews
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The Best Western Plus Hotel Genova, a nineteenth-century building located in Turin city center next to Via Roma and piazza Carlo Felice, has 83 rooms furnished with all the modern comforts. The hotel, completely renovated, offers a nice atmosphere. It is ideally located walking distance from the historical city center. Only five minutes away from the famous "Portici," built by Vittorio Emanuele, where you can find typical coffee shops, restaurants and good shopping. Every room has different furniture and the hotel has three different meeting rooms for up to 60 people, with a coffee break service. Not to be missed the Wellness center with a spa and a gym. 10% national VAT included. Local city fee is 2. 80 EUR per night, per adult over 12 years old. The additional fee is excluded and it will be paid directly at the hotel. Enjoy your stay.

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Room 1

Guest reviews


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based on 1097 guest reviews
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Excellent
 
480
Verygood
 
494
Medium
 
98
Poor
 
17
Horrible
 
8
Business Business 277
Couples Couples 362
Family Family 185
Friends getaway Friends getaway 116
Solo travel Solo travel 78
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Hotel Genova,Torino
  • 5
    « Centrally Located, Superb Service »

    So happy we found this hotel. Just few steps away from Sadem's airport bus Porta Nuova stop, and short stroll away from the old Turin. The staff excelled in the service. Felt so warmly welcomed without the pretentiousness. They also went above and beyond with our requests. Will definitely recommend!

    4
    « Very attractif in central Turin »

    Entering this hotel gives you a luxury feeling, confirmed in the cosy rooms. The staff is very helpful for restaurant reservation, calling a taxi, etc. The hotel is on walking distance of the many museums and shopping area. The breakfast is very diverse and on international standard. It is a pitty there is no restaurant but restaurants are nearby.

    5
    « Lovely Ornate Hotel »

    We stayed one night travelling through Turin by rail so the hotel was very convenient. Friendly check in, clean comfortable room, huge shower room and a beautiful breakfast, we could not ask for more. Bright colours, ornate furnishings, very Italian! It was hot so waited until late afternoon to stroll down to the old city centre and we were absolutely surprised at the grand ornate palaces and churches, absolutely beautiful. We would definitely stay at this hotel again. Taxis right in front to take us to Puerto Susa railway station next morning.

    5
    « Great city great hotel »

    Everything you need in a hotel. Good location, rooms and staff. Breakfast is good and great cappuccinos. Lovely spacious rooms. Ideal for families. A great city to explore with kids especially along the park and canals.

    4
    « Nice Hotel »

    We stayed at this hotel for four nights, a group of eight friends in three rooms. The hotel is beautiful, right in downtown, but has no parking space. Actually it has five spaces reserved at the side of the street, but we weren't able to park there because is first come first serve. There is a garage a few blocks away for $25 per day. Breakfast was included and was buffet style, excellent. The staff is courteous, but not very good with information about local restaurants. Overall a good experience, I would stay there again.

    4
    « Small shower »

    Stayed here for 2 days while on company business and had a room on the 3rd floor. No problems with noise, air conditioning worked well and kept room at comfortable temperature. Only 1 small niggle, bedroom was quite small and shower cubicle tiny, however accommodation in general was very good and staff extremely helpful and friendly. Centrally located so in good position and will probably stay there again in September when I return.

    3
    « 2 minutes from Porta Nuova, hotel for winter. »

    This hotel is very well located 3 minutes from the Porta Nuova train station in Turin. It's within walking distance from the pedestrian area and Egyptian museum and the river Po. I stayed here in July 2016 Room 016 on the ground level. The noise level was low, the a/c doesn't work well - it was very hot in the room and I wasn't well. Wifi didn't work. The next morning the staff told me there was another one that worked <- I never tried it. There was a PC and printer in the break room to use to access the web and print tickets etc. I think I would stay here in winter but not in summer.

    2
    « Don't stay if you want to actually sleep »

    Nice enough hotel, but my room looked into a side street that had people loading a truck both mornings at 5am. It was generally noisy all night - lifts and people - seems like there's no sound insulation. I've stayed in many hotels and travel a lot - but this was one of worst to actually get some decent sleep in! If you're a heavy sleep you'd be fine and hotel is ok. But lack of any chilled water in rooms was surprising and disappointing.

    3
    « A room for the winter »

    The first room we got was in the attic on the 5th floor, as hot as an oven and no view from a small window. We asked for a change and went to the 3rd floor. Nice room with heavy curtains and quite big bathroom. It was clean; wi-fi worked very well. 1) There was a safe in the room with a big key that you had to carry around with you! Also, you had to leave the room key ( a metal key ) every time you left and get it back when you arrived at the hotel. I don´t think this is normal in the year 2016! 2) Breakfast is varied, quality is ok but please, do not mix fresh fruit with canned fruit in the fruit salad! It is awful! 3) The hotel has the policy to keep IDs or passports and " return them later ". The manager of the hotel should know that just authorities are allowed to do that, never a hotel. And you know, I don´t like to find a receptionist that gets offended when I say I prefer to have my ID back... 4) A room for the winter as my title says because even though there is an A/C thing in the room, it just makes noise and doesn´t cool at all. So I guess the room may be more comfortable in winter!

    4
    « Amazing location just across from the train »

    Most places where you find a hotel just across from the train station? Not so good. Here, it's not the greatest, and at the moment, they are actually working on the courtyard, so it's not as good as it could be. But once inside the welcoming interior, it's not bad at all - though those who are used to cranking up the AC will find that during the warmer months you may have to open the windows instead, which increases the noise, it's a very central location and the staff is incredible friendly.

  • 4
    « Central hotel »

    It is one of the best hotel in Turin. . I tried lots of hotels in Turin but I prefer to stay here for every visit. Especialy for Turkish people bteakfast is very well. Because Italian behavier is only coffe breakfast but in this otel you have a chance for chess and bread...

    4
    « good central location, friendly »

    We arrived 3 hours before our check-in time but they let us have the room immediately. Great bathroom, tea/coffee, everything worked well in the room. Breakfast was fine. Air-Con worked at night only.

    4
    « Lovely relaxing hotel »

    Stayed here in 2015 for a football match. The hotel is easy to find and in close proximity to bus and tram routes. Its a 10 min walk into the centre of Turin. The hotel reception was nice, clean and relaxing. The staff were friendly and informative. The rooms were nice, clean and modern. You got free wifi, tv, clothes space and a nice modern en-suite bathroom.

    4
    « Very well located, comfortable and clean »

    This hotel is very conveniently located just outside the main central station of Turin, Porta Nuova. Rooms are comfortable and clean and they offer an international breakfast with a good variety of food. Even if you are a only person, they usually accomodate you on a double room, but it can happens to have a single bed room. The hotel is not brand new, but it is highly reccommended to stay here, especially for business trips. If you have time there is also a fitness room and a wellness area in which you can relax. Access to the fitness room is free of charge.

    4
    « Really good, only a small thing ... »

    This hotel is conveniently situated at the border of the city center, also very close to a subway station and there is also a tram passing. From here one can make nice walks in the center and also towards the beautiful area around the river Po. Personnel is correct and friendly. Rooms are very clean, Wifi is working well. Breakfast is really good, as a special service you can ask for a nice fresh coffee or cappucino. The only minor point is that you are expected to leave the room key at the front desk, where all keys are openly visible with the room number. So, a stranger can see your key and ask for it, ... . Nothing happened, but I did not like the idea.

    1
    « Pleasure trip »

    Went from a gorgeous room as shown in the photos. To one on 5th floor. The first room had ants in the bathroom and on the bed. Also the plug in the sink didn't work. So I was put in one on the 5th floor, much smaller and not so nice. To me it was as if they were punishing me. The first day I was ask for a key by the manager when entering the hotel to see if we were actually staying there. The only kind person in the hotel was Jennifer I the breakfast room .

    4
    « Great Location »

    We stayed here whilst visiting Turin for a few days and found the location very convenient next to the Porta Nuova train station. Sadem buses from the airport (very easy and cheap to get into town) stop round the corner, so walking here was easy. Porta Nuova is at one end of Via Roma so a great place to start the tour of the City Centre. The hotel was clean, staff were friendly and language wasn't a problem. The room has a safe (with an old-fashioned key) and tea/coffee making facilities. The rooms have character with high ceilings and long windows that have stained glass and shutters out onto verandas that look out over the street. The bathroom was cosy but functional with a good shower. Soap is provided via plastic dispensers though the basin one ran out and wasn't filled up whilst we were there (the shower was very close so this wasn't a big issue). The breakfast is included in the rate and is a self-service buffet. There was the usual array of tea/coffee (the waitress will make you a better cappuccino if you ask rather than the one from the machine), cereals, yogurt, fruit, toast, pastries, cheese, meats and some scrambled egg with small cocktail sausages and bacon (heated ham). It wouldn't win any awards but for us was perfectly adequate to start the day on. Overall a great basic hotel in a good location and I would happily stay there again.

    3
    « Great deviations »

    First Time downtown Torino, first time at this hotel. Was choice of colleagues. Great style and decoration, spacious rooms. Parking is a headache. Noise insulation towards other rooms and Street Noise no good. Door could not be locked. Anyway, good value for money.

    4
    « Nice hotel »

    The hotel is nice, it is well placed just at side of Porta Nuova train station, so it is easy to find good restaurants and places to visit within walking distance. The room is quite big and the breaksfast is very good.

    5
    « Stylish City Break »

    Hotel well placed at side of main railway station but easy walking distance to all of city centre sights and attractions. This is a small family run hotel - the staff are very friendly . Our family room for ourselves & 18yr old daughter was very large & stylish. It looked as though it had just been refurbished as all the furnishings appeared brand new . Turin itself was superb, more laid back than Milan, but all the better for it . The miles of arcades were great for avoiding the summer heat - the cinema museum at the Mole Antonelliana and the motor museum out nr the iconic Fiat factory are MUST sees. You can also still get access to test track rooftop at the old Fiat factory (now a hotel & shopping mall) - and this is for free - remember it is where they filmed The Italian Job. Loved everything about Turin and this hotel

  • 4
    « Nice hotel, good location »

    Having just been on a trip to the Masked Festival in Venice using eurostar and local trains, via Turin. We stayed at this hotel twice in a week. It is a friendly hotel, clean and adequately equipped. The first time we had a fairly small room on the third floor, but it had everything we needed for a nights stay. Breakfast was good and we were close to the station to continue our journey. On the way back we stayed again on the second floor but had a much better room, with good storage space, large bathroom and quieter location. Kettle and coffee sachets were provided but only one teabag was there, we had to ring for some milk, otherwise a good stay again.

    3
    « Charming hotel »

    Stayed one night in august last year. Little bit hard to find since we came by car. Newly refurbished and good quality. Room small, but for one night its ok. The reseption, halls, rooms and breakfastatea kind tight and walls seems to surround you since everything is so small. Breakfast not great, but good enought.

    4
    « Great location but avoid the fifth floor rooms »

    In most ways, this is a great hotel; fantastic location near the station, quiet, spotlessly clean, friendly staff, good breakfast. However, in one way it really let itself down; I stayed in a fifth floor room which had sloping ceilings and beams that intruded into the bedroom. That wasn't a major problem, what was was that a large wooden beam bisected the bath and made it difficult to have a shower without smashing your head into either a) the sloping ceiling or b) the colossal beam inches from your face when you were trying to shower.

    4
    « Great short stay in city centre »

    This is an excellent small hotel in the centre of Turin. Perfect for the station and to wander up via Roma to see the shops and the beautiful city centre. Hotel was clean, fixtures all seemed brand new, staff helpful and wifi fast. I would definitely recommend.

    2
    « Spa Staff Rude »

    We were having a girly spa day visit and the spa staff made us feel uncomfortable and unwelcome. When requesting another towel for our shower at the end of the experience, we overheard the staff member say to her colleague in Italian "give them the small towels." Also, at the end of the visit a staff member gestured vaguely staying at her desk for us to find the exit by walking through a door and along a strange corridor. This seemed to lead us out of a back door exit of the hotel. The spa is cute with fairy lights and relaxing, but we felt that if we asked for something it was of great effort to the staff. Also, the value for money is bad compared to the QC Terme Spa which is just a few steps down the street - for the same price this includes an apperitivo and you can stay all day. Also, there he staff are super friendly, can't do enough to help you and they have no problem providing you with an extra 'regular sized' towel!

    5
    « A fantastic family-run hotel »

    Hotel Genova is a very charming family-run hotel. It has everything one wants in a hotel: a very convenient location, great amenities, nice rooms and very friendly and competent staff. It's located right by one of the main stations--Porta Nuova. Yet, thanks to good double windows, it is not noisy at all even in rooms facing the station. The hotel has a nice gym and a wonderful spa. The owner's family is working side by side with the staff creating a very nice atmosphere. If you are going to Turin for pleasure, I highly recommend booking slightly bigger rooms.

    4
    « Excellent location »

    Right opposite Portal Nuova, and about 10-15 minutes from the historic centre of the city. Nice enough hotel, but disappointed the fitness centre doesn't open until 9am. Not great for business travellers that have meetings starting before then, and client dinners after work. Gluten free breakfast was exceptional! Lots of choices, just had to ask. I'd stay again for personal time, when I'm not constrained by fitness centre opening hours.

    5
    « Central »

    Located right next to the railway station, and just steps away from the airport transfer bus service, this is a great hotel for anyone using public transport. Spacious rooms and a wide choice at the buffet breakfast. The staff are helpful and the luggage service means you can enjoy your last day without having to lug your bags with you.

    5
    « Great location »

    Hotel was nice, clean and the location is hard to beat. The hotel itself is located in a historic building, but inside is modern and artsy. And rain shower was amazing. Excellent selection of breakfast items. I would definitely stay here again.

    5
    « Good hotel »

    The hotel is lovely. We were able to use the hotel's on-street parking, located just around the corner. The front desk staff was terrific and spoke perfect English. The location is slightly further out from the sights than another hotel I considered, but still was only 10-15 minutes from the Egyptian museum, campanile, etc. The breakfast was perfect, pastries, meats, fresh mozzarella, and plenty of drinks. Our room was very nice with a small balcony. I would definitely recommend this hotel!

  • 5
    « The Place to Stay in Torino »

    Gracious; professional staff. The Genova definitely adds to my enjoyment of my trips to Torino. Two "thumbs up". Thanks for your excellent care, during my stay. The location is also a plus; in the center of the city.

    4
    « Great place with old world charm »

    This hotel has done a nice job mixing the old with the new. Hotel decor reminds of what things used to be but the rooms are fairly up to date. Bed is comfortable. Shower is above average for Europe. I would definitely stay again.

    4
    « very good hotel »

    I stayed there two nights and enjoyed it. The location is perfect and the staff very helpfull. the breakfast excellent. The room was small but spotlessly clean. I would definitely recommend it for even longer stay

    5
    « Very nice hotel. »

    beautiful rooms, great service in the hotel especially front desk and the bar area. Don't pay for the spa area- it's cold and usually the sauna/turkish bath isn't turned on otherwise the place is amazing.

    5
    « Perfect »

    Booked a single room by mistake, I was upgraded on the day of arrival for a small surplus but the new room was fantastic: king size bed and even a gas hob! The staff were very friendly (thumbs up to Leonardo) and there's parking outside the hotel (room for about 5 cars so can get full sometimes). Mind you, no need for a car, most places are in walking distance, and further out places can be reached via porta nuova train station next door. The breakfast is good, perhaps slightly understaffed but it's "help yourself" so this is not too much of a problem. The spa is great but closes early on Sundays - QC spa down the road is more recommended. Overall, no complaints, I would definitely come here again.

    5
    « Fantastic stay »

    Highly recommended. was a great find. Top marks for room, location, staff, breakfast. Slight minuses - A/C was inadequate (room was still hot).,Free wi-fi was not working in the evening , but was sorted in the morning.

    5
    « Excellent friendly hotel in a great location. »

    We only stayed 1 night but I can't speak highly enough of this hotel and it's staff. The hotel is perfectly located right next to Porta Nuova station. After initially booking the wrong date the staff were very friendly and helpful in changing my booking without any problem or additional charge. We arrived very early for check in but the excellent Leonardo on the desk checked us in without a problem. The room was brilliant with a great shower and bed and plenty of room. Breakfast was a continental selection, quite small but everything we wanted. All the staff were extremely helpful, friendly and spoke perfect English. Will use again when in Turin.

    4
    « A wonderful discovery »

    I was looking for a hotel near to the historic heart of Turin and found the Genova during an internet search. In a great location, with comfortable rooms and very helpful staff it was ideal. My singe room was not large but had everything I needed. I would be very happy to recommend the Genova to friends and indeed to return again.

    5
    « Excellent Hotel !! »

    This was my first time visit in Turin and was on vacation with a large group. Must admit this hotel is very good. Staff is friendly and the atmosphere relaxing. My room was really cute and had all the required facilities, not to mention it was very clean. The breakfast they offer is varied and abundant. There is a good selection for all sorts of tastes, while they have a big luggage room which is locked; and being right in front of the reception desk, staff can keep an eye on your personal belongings. A pity our stay was only scheduled for one night!! I definitely recommend this hotel for all those who are looking for a central accommodation, with good facilities and a great service.

 

Getting to the hotel ...

All directions
·From: Caselle Airport. The BEST WESTERN PLUS Hotel Genova is located in city center, 50 meters from Porta Nuova Station, 30 meters from Caselle Airport.