BEST WESTERN Plus NorWester Hotel & Conference Centre,  Thunder Bay

4.5/5  - based on 685 guest reviews.
2080 Highway #61, P7J 1B8, Thunder Bay, Canada - See map
+1 807 473 9123 +1 807 473 9600

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Public area air conditioned
    Public area air conditioned
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Discover the tranquility that Thunder Bay has to offer just a short drive from the city center. The Best Western Plus NorWester Hotel & Conference Centre is surrounded by the scenic Nor'Wester Mountains, offering breathtaking views right from the comfort of your room. Whether traveling for business or for pleasure, this award-winning hotel has it all! We provide guests with exceptional customer care, superb, full-service amenities and an unbeatable Nor'Wester Mountain location. Guests will be treated to spacious guest rooms featuring premium television and free high-speed wireless Internet access. Suites are available to accommodate the entire family. The Cliffhanger Restaurant & Bar offers one of the largest patio areas that captures the panoramic view of the mountains. For a more comfortable stay on the road, this Ontario hotel features an indoor swimming pool, hot tub, private steam and sauna rooms and a fitness center. Business travelers will appreciate our fiber high-speed Internet as well as full-service conference and meeting space that can accommodate up to 360 people. The picturesque and peaceful atmosphere of this conference destination will enhance any meeting and increase delegate participation and concentration. Enjoy a peaceful afternoon picnicking with the family in Fort William Historical Park, playing a round of golf at Fort William Country Club or in the winter, skiing Loch Lomond Ski Area. Catch an exciting sporting event at nearby Thunder Bay Tournament Centre. Ski fanatics will appreciate being situated so close to Kamview Nordic Ski Centre. The Best Western Plus NorWester Hotel & Conference Centre frequently hosts guests in town attending conferences, hockey tournaments and antique car shows. The friendly, helpful staff at the Best Western Plus NorWester Hotel & Conference Centre is ready to ensure a comfortable and memorable stay in Thunder Bay, Ontario. Make a reservation today and save!

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Room 1

Guest reviews


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based on 685 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
388
Verygood
 
214
Medium
 
56
Poor
 
18
Horrible
 
9
Business Business 180
Couples Couples 182
Family Family 201
Friends getaway Friends getaway 48
Solo travel Solo travel 40
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Plus NorWester Hotel & Conference Centre,Thunder Bay
  • 5
    « OUTSTANDING Stay at Best Western NorWester »

    My Mom, Dad and I visited the Best Western NorWester for a 5-day mini-holiday in Thunder Bay this week. We were incredibly lucky to have chosen this hotel because we had an absolutely PERFECT experience there. The property is lovely, nestled among the pines and the snow with a view of the local mountains, and with a beautiful ambiance in the lobby, the restaurant and the guest rooms. More importantly, every member of the staff went the extra mile in every encounter to make our stay perfect from start to finish. The front desk team catered to our every need, happily answering questions, suggesting sightseeing options, etc and sending one of the maintenance folks out to put salt on an icy spot in the parking lot instantaneously. Best of all, the front desk gave us a main floor room with a sliding door on the parking lot which made it really easy for my elderly parents to get in and out of the room from the car. The restaurant was excellent with great food, good prices, and staff that treated us like family, catering to our every whim. It was like being on a cruise ship where the staff remembered our preferences from day to day. The cleaning staff were fabulous, helping us to address several (self inflicted) housekeeping challenges we encountered. They even figured out a smart way for us to get some sourdough starter home on the airplane without exceeding the limits for carry on luggage (break it into multiple containers that were all under the size limit) and source a bathmat for home similar to what the hotel uses which will make my elderly Dad feel much safer in the shower. Even the snow clearing staff were notable. They are festidious in their work which made the hotel parking lot and entrance much safer for elderly folks than other establishments we visited during our stay. I was especially impressed with the gent clearing the parking lot - after breakfast I noticed him finishing up the plowing, so ran out and asked if he'd mind cleaning our parking spot if I moved the car - he didn't even pause before saying ?OF COURSE?, even though he was almost done his plowing for the day. That made it much easier to get my parents out to the car safely. We can't say enough good about this hotel. The service we received and the pleasure we had there was one of the highlights of our trip and we will be telling all our friends far and wide about it PS - It was fun to see the Amethyst wall at the entrance to the conference centre PPS - We booked our stay with Airmiles ... imagine such a great hotel booked on points!

    5
    « Great place »

    Beautiful and convenient Staff are helpful and kind atmosphere is very inviting Decore is nice food was good a little expensive however and not much choices on the menu room service was very good nice location

    4
    « Great accommodations for the sporting venue next door »

    Extremely clean rooms. Very small bathrooms. Very comfortable beds. Lovely staff at the desk and restaurant. Cleaning staff were wonderful ladies. We had a great time but I wish the hottub was not out of service. Great hotel! Will stay there again when in Thunderbay.

    4
    « Comfortable stay! »

    It is an older building but the room was clean with comfy bed and pillows. The food and service in the restaurant for both dinner and breakfast was fantastic. Rooms on the ground floor have outside access so you can park outside of your room.

    5
    « Stay in BW »

    one of the best Best Western I had ever stayed. Feel like on vacation. I like the view from restaurant. It is facing the mountain, in addition to golf type grass on the front ground. The breakfast is excellent, and is included in the room rate. parking is not a problem as there are lots of parking space.

    4
    « Stylish and distinct »

    A great atmosphere location with great natured, hard working staff. They serve alcohol directly to the pool area to go the extra mile. One serious downside is that it is very far from the downtown core. (Approx. 35 mins). Most of the other amenities in the surrounding area are still about a 15 minute drive. If you're looking for a conference centre or place to go to a hockey tournament, this is a great choice.

    5
    « Travelling Home »

    This is a semiannual trip we take through Thunder Bay and is our second stay at the hotel. We like it because it hosts a free EV charger, restaurant that is reasonably priced with good food, and has clean quiet and comfortable rooms with friendly staff.

    5
    « Fantastic Shower and Great Staff »

    This hotel really surprised me! The staff went out of there way for you and made you feel at home from the moment you got there. The hotel is a little way out of town but there is a free shuttle to and from the airport. The beds were so comfortable and the shower was heavenly. All in all, a very pleasant surprise!

    5
    « Nice Quiet Property »

    I was in Thunder Bay for work and decided to stay just outside of downtown looking for quiet when not working. This was perfect as it only took me 17 minutes to get to work. The room was a very good size and the mattress was comfortable. The staff were very helpful and friendly. The restaurant onsite was decent with good service. The pricing was good as well. The chicken parm was a huge serving and very filling. The property was large enough to go for a nice walk.

    5
    « Great bed and great food »

    After a long day's ride, we were welcomed to an eye appealing hotel, great bed and a really great restaurant on site, much appreciated. The pool and hot tub was a great way to unwind after our long day's ride and to enjoy a good sleep for another day of riding.

  • 5
    « Very nice hotel. »

    We were upgraded to a beautiful suite as we are diamond members. Staff were friendly and helpful. The room was wonderfully appointed with a walk in delux shower. Bed was soft and very cozy comfortable. We were very satisfied with the room and service.

    4
    « Nice hotel close to airport and loch Lomond »

    One of the better hotels in Thunder Bay. Close to the airport and loch Lomond it also has a great fitness centre with pool and sauna. The included breakfast is really good and there is an airport shuttle

    4
    « Quite close to the airport »

    Very standard North American type hotel close to the trans Canada highway. Rooms are clean but very bland and restaurant similar with rather unimaginative food and breakfast. Good size car park with plugs for overnight engine heating. It's a big hunting, fishing area with long empty roads. People are nice and friendly and quite chatty. I've stayed here many times and it's about the best in the area.

    5
    « Stayed for our sons wedding »

    We got into TB late and were greeted by the friendliest front desk staff. They said, "there you are, we've been waiting for you" which made us feel like we were coming home to visit family. We were celebrating out 27th anniversary and they upgraded our room for us. It was the nicest hotel room we have ever been in. When you walk down the hallways, the air is fresh and halls are clean. We did get the complimentary breakfast which was served by friendly staff. They helped us with directions to some locations we wanted to check out and just genuinely cared about our visit. The room was clean, and the linens and towels fresh. When you walk in the mornings to the restaurant the housekeepers greet you with smiles. It just seems like everyone enjoys their job here! We were frantic the day of the wedding as the bride needed three Bobbie pins for her hairdo and when we asked one of the restaurant staff where we could get some, she said we would have a long drive but we didn't have that much time before leaving for the wedding. She thought she may have some with her, and proceeded to check her purse... she saved the day for the bride by offering her four Bobbie pins she found. As our son and new daughter in law work and live here now we will definitely recommend to their work staff to stay here. We will be back for sure!!! So relaxing, a great getaway for any reason.

    2
    « Restaurant needs help »

    We got caught in the leaf peeping excitement driving south from Ontario to MN. After 2 hours on the iPad and phone trying to find a spot, we were lucky and relieved to find a spot. The Best Western staff were very friendly; the room was fine but dated and we found the restaurant to be lacking especially for dinner. It's a huge hotel and one tiny restaurant ( think they cater to weddings and must do something else with all the people). Anyway, the staff in the evening were clueless ( but friendly). Since when do waitress mix the drinks at the bar?? My strawberry Margarita was nothing more than red dye #2; service friendly but lacking and slow. Breakfast was better (it's the usual free meal so you know what you are getting) but service was much better. Think I mostly just did not care for how their restaurant was organized. Anyway,

    5
    « Road Warrior »

    I have stayed at this Hotel on many visits to Thunder Bay and have never been disappointed . Very clean and the staff are great. to bad the scale only goes to 10 as this hotel is higher than that.Hotel has everything you need.

    5
    « Great choice in Thunder Bay »

    Nice property! Staff were very friendly and helpful. Room was quiet and comfortable. We appreciated the view of the mountain. Breakfast in the restaurant the next morning was very good...service was excellent. No complaints!

    4
    « Awesome rooms »

    Great hotel. Had an awesome suite, full delux rain shower, fireplace, king bed, sofa and love seat. Staff were very nice and helpful. Restaurant was good, not too much choice on dinner menu. Waitresses were great.

    5
    « No Detail Spared »

    This place is always top notch for cleanliness, comfort and all the little details. Some of the best beds around and I'm not sure if there's a better gym in a hotel. They give prompt attention to any question and the staff are all super friendly!

    5
    « Our favourite place to stay »

    We were upgraded to a suite with a fireplace. Absolutely lovely. And so comfortable. Beautiful view. Great shower, too. Friendly and efficient staff. Reliable internet. Didn't use the pool this trip, but had a delicious breakfast in the restaurant. We stay at this hotel every year on our vacation and highly recommend it.

  • 4
    « Wonderful experience »

    My girlfriend and I travelled to Thunder Bay for a wedding at the end if September. The reception hall, rooms and staff were fantastic. Nothing could have been better. Your employees went out of their way to make our experience wonderful. Kudos and keep it up.

    4
    « review »

    Very nice hotel especially for Thunder Bay , one of the nicest in T Bay. The girl in dinning room on Sunday morning was awesome! I wish I remembered her name i wanted to point that out to manager but then forgot. The view from the breakfast deck was awesome. The only thing they could brush up on is the rooms are a little outdated. Pool, hot tube and sauna was fantastic.

    5
    « Recent stay in Thunder Bay »

    We had and excellent experience at this hotel. The suite we had was great, the staff were very friendly and helpful. All amenities were excellent. Great sit down breakfast was included. Very impressed. Would highly recommend this facility. Will definitely stay there again.

    5
    « Excellent Service »

    Our stay was on a Saturday night during Thanksgiving weekend. It was crazy busy at the hotel plus there was a wedding that night. From the moment we walked thru the front door the staff were very friendly and helpful. They even went the extra mile a few times in arranging transportation for us to and from dinner. Rooms were clean and comfortable and the included breakfast was excellent. Order off the menu, eggs benny were great and wait staff was too.

    5
    « Wonderful mistake »

    Thought I was booking Best Western in town but had this one instead. Lovely setting with great views in a semi rural area 10 K from downtown. Staff is friendly and the food is excellent. Well appointed comfortable rooms.

    5
    « nery nice »

    one of the best hotels we have ever stayed at. very clean. food was good. its on the outer part of town so nice and quiet. nice pool area. I would stay again for sure. It's located on the outer part of town, so nice and quiet.

    5
    « Short Stay »

    We pulled in very late at night (3am) and they were courteous and helped us find the best room for our puppy. Very pleasant to deal with and very nice, clean hotel. Will stay again forsure next trip up to Thunder Bay.

    4
    « Was great »

    We were here for a family wedding in September. The hotel was great. Pool was good for kids. The restaurant food was pretty good. Service was a bit slow but we were in no hurry. Beautiful views! A bit out of town.

    4
    « Thunder Bay visit »

    It was nice to stay at your hotel, altho it was far from the business centre of the city, but the view from my room was spectacular, very friendly staff, check in staff was very helpful as well as the cleaning staff.

    4
    « Great breakfast »

    It is a great hotel but a bit detour from Thunder Bay. I travel crossed Canada and I have to make a detour to stay here, which I should know before I book it. It has really nice and new lobby but the upstairs appears to be older. Room was clean but slightly pricy comparing to other places. The location is far from everything and so it's not very convenience. Breakfast is great like others mention and it's restaurant has a really nice view of the mountains. Service was good and friendly, recommend to people who like to stay a bit further from the city.

  • 4
    « Clean and convenient »

    The rooms were average, and probably a bit more spendy ($150 Canadian) than if we had continued into town, though the location was convenient for late night arrive from the U.S. Room was very clean, and the level 1 rooms are accessible from both inside and the outside patio doors at each room, which was really nice. Included was breakfast from the restaurant - a value significantly greater than a typical continental breakfast. Food at the restaurant was pretty good and there was a full menu of options. Fast and friendly service at both the hotel and the restaurant.

    5
    « Went to a wedding here »

    We had an amazing experience tonight at the nor western hotel ! The hotel staff went over and above their regular duties to the delight of all who attended . The staff was so courteous , smiled a lot , very helpful , and were all so well dressed .the food was exceptional ! The best buffet I have ever been too !! The choices were amazing . From roast turkey and gravy with stuffing , perogies , glazed ham, fried chicken , salmon with dill sauce and all the compliments of fresh salads and vegetables etc. There was also a full buffet of deserts from a chocolate fondue , cheese platter , carrot cakes , blueberry cheesecake , to many other delights ! My daughter is vegetarian and when the manager was told of this that hour of the wedding he immediately came to our table and informed her that the chef would love to cook her a vegetarian meal .....well it was served to her by the dining manager in a very stylish bowl and it was a delight of fresh vegetables , and all dente pasta in a very tasteful sauce ! All the staff was exceptional and courteous , treated all the guests as if we were royalty and I highly recommend this hotel as Thunder Bays finest ! 5 star service !

    5
    « No Regrets Here »

    Stopped here for an overnight stay on our way fishing. We had two rooms, both on the ground floor. The rooms were outstanding and comfortable. The room had a sliding door. You can sit outside and enjoy the great view, plus you can park right outside your room. The staff was awesome and very friendly. We had breakfast at the restaurant. Again, the staff was very friendly and outgoing, not the mention that the food was very good. We did not have a chance to use it, but the pool area and workout room looked very inviting. We will definitely stay here again on our next's years trip!

    5
    « Very pleasant no complaints »

    Love staying at the Norwester...rooms are clean and the property is beautiful. Love the fitness room and pool as well. We had a small meal in the lounge and it was great with very friendly and approachable staff...will definitely stay again.

    4
    « Wedding Night »

    Norwester did a great job with everything for the ceremony, reception, and wedding night. If I had one complaint to make it was that they failed to get me the sound system for the ceremony making it difficult for our guests to hear. Nicole at the front desk was so professional and helpful.

    5
    « Wonderful! »

    Our first visit to this hotel turned out to be a pleasurable experience. Very clean hotel, comfortable rooms, quiet, good restaurant, and friendly, helpful staff. Will definitely stay here again when we travel out this way.

    5
    « Quiet Bay »

    No thunder, just quietness, comfortable beds, good food, delightful staff. This is the cleanest property, well-kept. Even though there was a large wedding the night of our stay, all was quiet for a good sleep. Enjoyed the physical setting of the complex. Will sgtay here again, for sure.

    4
    « Far away from attractions and town »

    Pulled in to the Best Western Plus Northwestern hotel and conference center, just south of the city. Outside air temp is 74F. We are not in the city so walking anywhere is not an option. The hotel is older but very well maintained, they have a large indoor pool and hot tub, but the first room 134 they tried to give us had the smell of Smoke (even though the hotel is ?Smoke Free?), the second room 142 was fine. Both rooms had a back sliding glass door out onto a patio. Those in the front of the hotel do not have the patio feature. Unlike most Best Westerns that provide a breakfast as part of your stay, this BW does not offer such. We are going to give this place a 3.6 hinge rating (scale of 1-5).

    4
    « good place to stay »

    have 2 small pups,so not all motels are an option. the rooms were very clean considering pet friendly, beds were very comfortable ,a nice view overlooking a small river, room rate included a good complete breakfast from the restaurant menu. we will stay again.

    4
    « Very Relaxing - Clean Rooms - Great Restaurant »

    There was a slight error in my booking but front desk staff quickly remedied. I love this property, quiet. We were on the ground floor facing the mountain. Comfortable beds and clean linen. The restaurant was great, had dinner and breakfast ( one comp'd) Ordered room service - fast and what we ordered. Enjoyed the pool, sauna and hot tub. Will stay again. thanks for the great stay!

  • 5
    « August vacation »

    The Best Western group of companies should take their lead from this facility. All considered (staff, facility, cleanliness, restaurant, breakfast, a real swimming pool (not a wading pool) etc) it was the best. We traveled from Ontario to British Columbia and we used BW along the way. Our experiences at most BW was not the best. We switched to others on our return, however we made a poing of staying at this BW on our way home.

    4
    « Out of the way, nice looking hotel »

    I had a late arrival and missed out of some of the on-site amenities. The room I was staying in had a paid of double beds and thank god for that. One of the beds was squeaky and very lumpy. Wish the hot tub and pool were open a little later then 10pm.

    5
    « Stay at Thunder Bay Norwester Hotel »

    We have stayed in many BW Hotels but this one in Thunder Bay is the best one so far. The staff were very polite and friendly, the food was top draw and the rooms were nice and clean. The added attraction of the Hotel was the lovely garden and the well laid out deck outside the Dining Room and Bar. We thoroughly enjoyed our stay on two occasions and look forward to a longer stay on our next visit. Thanks to all the staff and special thanks to Michelle Araya (Guest Service Supervisor) for the extra help she gave us.

    5
    « Lovely stay »

    We stopped here for one night. It is a little out of town, location is fabulous. Great area o run or walk dog. Pathways are cut though the property. Staff was very helpful. Restaraunt was very good. Recommend the pickerel. Rooms comfortable with out door access on ground floor. Highly recommend.

    4
    « beautiful location, a bit dated, excellent service »

    This hotel has suites available and has an excellent swim area for kids. It ends up hosting lots of weddings with the beautiful mountainous back drop. Some rooms are a bit dated. We had one of the suites that was really nice.

    5
    « Great Hotel and Amazing Staff »

    We were warmly greeted and welcomed to the hotel. The staff offered area information and directions. We enjoyed our stay and the morning breakfast. We would not hesitate to recommend this hotel to family and friends. P.S. the view from our room was amazing.

    5
    « Quiet, good breakfast, lovely view »

    Friendly staff at the front desk and in the restaurant. Enjoyed an omelet from breakfast menu. Nice room with perfect access to parking, acres of grass & water. Quiet location a few km south of the city made for a good night's sleep.

    5
    « Very Pet Friendly- Nice hotel »

    We were traveling through here on our way home from Toronto. Pet friendly and kind front desk staff. When we checked in we were given a gift of doggie treats and poop bags for the dogs. Great way to assure the guests traveling with pets take care of cleaning up after the pets! Nice touch. Great breakfast included- order off the menu in the restaurant. Would definitely stay here again.

    4
    « great stay »

    Nice hotel, staff was very accommodating. Restaurant was excellent especially breakfast. Beautiful surroundings just outside of town. It's a short drive to downtown. Very close to Fort William historical site and Kakabeka falls. Highly recommended!

    5
    « A restive interlude »

    We stayed on our way to North Vancouver, and made a point to stay there on our way back to our home near London Ontario. The large property surrounding the hotel allowing walks, views of Mt. McKay, the courteous and helpful staff, wonderful food in the hotel restaurant, the pool, hot tub and room all made for a comfortable and reviving stay. We appreciated the attention paid to our needs as bikers, (well ok, we were on a HD-Trike but the needs are the same!) If out that way will come again

  • 3
    « very pricy »

    to spend a nights stay this is getting out of hand when it comes to this price. the check in was very frustrating i had to book witha credit card but intended to pay cash . when i phoned about my check in they had run my m.c. trough and because i had changed it the week before it was declined. they then didnt want to give me the price that i had booked at. a very memorable experience

    4
    « Nice place to stay in Thunder Bay »

    Typical Best Western Plus. Major positive is a big field in back with mowed trails thru the tall grasses. Lovely! Frustrating negative was that the wait staff couldn't figure out who was supposed to serve us for breakfast (included in the stay); consequently, we were ignored while others around us were served.

    4
    « Hotel good, restaurant ok »

    The room was as described, quiet and comfortable. Setting beautiful as well. Front desk was prompt and helpful on checkin and checkout. Booked as CAA rate so breakfast was included (if they don't offer on checkin ask for a voucher for breakfast) - hot breakfast, could select from menu with a few exceptions. Breakfast was good. Dinner the night before however was not. Ordered an oriental salad that was drenched in dressing, a couple of pieces of Mandarin orange and topped with what appeared to be a thinly sliced cold chicken finger. The Heineken I ordered with the meal came in a '007 Spectre' special promotional bottle so was old stock. So, stay for the room and the breakfast, but I'd go somewhere else for supper.

    4
    « Good hotel yet overpriced »

    I stayed three nights at the Best Western Plus in Thunder Bay. The hotel room was fine, and clean. I was upgraded by the front desk staff to a room that I think should be a standard type of room for $180/night. However, the hallway was extremely noisy beginning at 8am and onward as a result of housekeeping staff and the stairwell door. I would advise not having a room close to a stairwell. Room service was excellent as was the adjacent restaurant. If rooms were $50 less per night, I would say this hotel was outstanding. However, it is overpriced.

    5
    « Best Western Norwester Hotel Stay »

    We have been coming here for 9 years on our way to North Bay Ontario from British Columbia and on the return journey. Location is great. It is quiet and on the outskirts of Thunder Bay town in a beautiful Country setting and lots of green areas to walk the dogs. Rooms are clean and beds very comfortable. Pet Friendly. The restaurant offers good meals. Free breakfast is chosen from the restaurant's Menu ( cannot beat this). Would recommend this totally. Would the 15-20 minute drive outside of town.

    5
    « Talk about WOW! »

    My husband and I recently got married here at the end of August and have nothing but amazing things to say about the hotel and its staff. Our catering contact was extremely helpful and helped to put us at ease with any concerns we had. Our questions were responded to almost immediately, which was helpful in the last couple weeks leading up to the wedding when things start to get crazy. A catering manager was present throughout the whole affair the day of and made sure that guests were taken care of and the night went off without a hitch, which it did! Serving and banquet staff were also amazing. Good job on remembering everyone's drink orders! I ran into one little bump the night before the wedding and guest services went above and beyond what was expected of them to ensure that my stay was more than enjoyable, which it was. Housekeeping staff was also very friendly and helpful. They acknowledged you anytime you saw them in the hallway, and were super helpful in moving my stuff from the suite the night before the wedding t our suite the night of. From what I have seen my pictures turned out amazing, and I cannot wait to see the rest. We will most absolutely recommend this venue to anyone looking for event space, and will use it in the future when we have other events to plan. Job well done everyone! We look forward to our next stay here.

    5
    « Great Service, Great View, and Great Food »

    I stayed here twice within a week on the front and back end of a trip to Dryden. Arriving late the first night, I was both shocked and delighted in the morning at the amazing view from the restaurant side of the hotel--simply green and gorgeous! The deck overlooking the lake/fountain was a relaxing respite. Great food and service in the onsite restaurant--especially breakfast. Only 10 minutes from the airport and about 25 from most areas of the entertainment and shopping in Thunder Bay, this will be my hotel of choice on any return trip!

    4
    « Easy Access »

    Rate seemed high compared to comparable hotels we have stayed at. Hotel was a little further from center of Thunder Bay than we would have liked. Room was clean and bed was comfortable. Staff was very friendly and pleasant. Building was quiet.

    5
    « LOVED IT!! »

    A place to recommend for friends and family everywhere if you are travelling to the Thunder Bay Area, lots always going on either in the city or country life, always a joy coming to Thunder Bay will for sure be recommending to everyone!

    5
    « Best Hotel in Thunder Bay! »

    My girlfriend and I had never been to Thunder Bay before. We were here to attend a wedding a few weeks ago. When we checked in, the front desk was very friendly, and the rooms were comfy. Outside the hotel is a beautiful and short walk around a small lake. We arrived a bit late in the evening, so we decided to go to the restaurant inside the hotel. It was a pleasant surprise; the food was reasonably-priced and tasty. We enjoyed it so much we decided to try breakfast there and was not disappointed either. The second day, I mentioned to the front desk that I wanted to order a taxi or uber to check out downtown Thunder Bay. Management said they would take us around Thunder Bay as a service to us for staying. It was the nicest thing any hotel has ever done for me. I would not hesitate to recommend this hotel to anyone going to Thunder Bay. I wish I could give them a 6th star and hope I can come back and vacation there for an extended period.

  • 2
    « Not worth the money »

    Check-In: 08/15/16 2:30PM (14:30) Check-Out: 08/16/16 11:30AM (11:30) I had written this review before, but seems that it had gotten deleted. I wanted to share the experience my mother and I had as others can chose another place. I wrote this review, and both Justin lee and Edwin had contacted me. They apologized for what had happened, and I had tried following up on the room to see what had happened . I was first wrongfully accused of not staying there while writing this review, when I wrote it through the best western survey. For us, it was not worth the money, we had spent the following day 20 dollars less at a Hampton and received better service. The staff seemed unresponsive when we had arrived, allowing for us and a couple to feel confused and even mouthing "umm okay" to her husband as she walked towards her room. Our room, the sheets felt as if they were not clean and the beds were just off-putting. The shower was dirty as we entered the room, we did not even shower due to the fact of this. The room was a nice size, but the screen door had a few holes, so we could not use this . The carpet outside smelt like pee or just old and moldy. This hotel was said to be recently renovated but it seems as only the lobby was recently renovated. The room seemed out of date. The plus side that we did enjoy about this place was the restaurant. We enjoyed the dinner we had, the curry bowl was a great meal, and so was the fried cheesecake. Our waiter was a nice gentlemen who made our dinner pleasant and fun . When we wanted to check out, we needed our bags, but there was no one at the front desk, therefore my mother went back to the room to proceed to call the front desk (mind you she knocked on the door to see where the people where , no one answered), As she called I walked back to the front desk and had the person appear only after. In our opinions, we would not want to stay back there, maybe we would go for a dinner but not to sleep again. As mentioned, this post was already deleted, not sure as to why, but Justin and Edwin did contact me and say they would inspect the room and do their best to make changes, so hopefully, it will become worth someones money, but to us, it was not worth our money. Thank you

    5
    « It was not downtown and it was so nice and quiet and the view was great! »

    We were on our homeward trip and it was great to have such a nice pool and isolated location to spend our evening. The outside door from our room was great for easy unloading. We loved that our breakfast was covered by CAA and it was delicious!

    5
    « Great hotel, great experience »

    We weren't sure where to stay in Thunder Bay as we were not familiar with the city and just driving through. We called a couple places and so happy we choose the Best Western Norwest. The price was great, pool area clean and well taken care of, the rooms were plenty big for myself, hubby, 14 year old daughter and mother-in-law. The grounds are nice to walk around and very safe. We had breakfast at the hotel restaurant which was a complimentary breakfast. To our surprise it was not just muffins and bagels but we got to order right off the menu anything we wanted. It was an awesome breakfast. Checkin and out was very simple and the staff was very helpful and knowledgeable of the city. We will definitely be staying here again our next trip through Thunder Bay.

    5
    « great property »

    I stay 100 + nights/ year in hotels. Rarely I leave without having at least one comment on either staff, room or property anemities. I have stayed twice at that BW and both occasions have been perfect!

    5
    « NOT IN TOWN BUT WORTH THE DRIVE! »

    We didn't know it was 15 minutes out of Thunder Bay but what a find! Definitely reserve 247...beautiful corner suite, fireplace, views, quiet and great bed! The bathroom is new and wonderful new, techno shower! We stayed 7 days and would've stayed forever! Great staff, friendly and helpful. Huge fitness center with steam and sauna and heated pool with no one to compete with! Loved it!

    5
    « Excellent stay. »

    We've stayed at Best Westerns across the nation and this one certainly didn't disappoint. The room and bath were very clean. The beds were comfortable with plenty of pillows. The shower head was awesome, helped get kinks out of a long day. Flat screen TV worked great. We also had a beautiful mountain view. Breakfast had a lot of choices and was good. The front desk was very helpful and friendly. They allow pets and had lots of greens space for walks and a nice pond. We recommend this place for overnight or an extended stay.

    4
    « Great apot »

    Our plans were changed and we had to spend the night in Thunder Bay. Great hotel. Very clean The staff was friendly and the restaurant and bar are great It is a little out of the way but certainly worth the effort There are a few bars and restaurants in he immediate vicinity

    4
    « Excellent stay »

    This hotel was just off the highway so passing through made it easy to stay here. Hotel was very clean, staff were friendly , room was nice. We didn't stay long to use the amenities but the breakfast the next morning was amazing. Staying in hotels all across Canada this summer and this was the only hotel to have a hot home cooked breakfast. It was even included in our room which meant our rate was a steal of a deal.

    5
    « Excellent place to stay »

    I always enjoys my stays at the Best Western Norwester. The views are stunning and the rooms are great and the staff is super friendly. I would highly recommend it as a place to stay when in Thunder Bay

    3
    « Good not great »

    Beautiful views. Beds were very firm had trouble sleeping. Restraunt has very, very, very good food. The lower floors have sliding glass doors that did not latch. Found a pair of womens underwear that didn't belong to us.

  • 5
    « Beautiful place »

    We stayed 3 nights at The Norwester for our niece's wedding. Beautiful grounds, amazing staff and superb service. The restaurant staff went above and beyond to accommodate our food allergies!! Not a single thing to complain about ?? Loved loved LOVED our stay and will be back again next time we're in Thunder Bay!

    5
    « Norwester Best Western »

    We stayed at the hotel for a wedding with several other family members. The facility was excellent - room was on the ground level so we had patio doors that overlooked the grounds, pool and hot tub was conveniently located as was the dining room. All staff were friendly and accomodating and the food was excellent. I would recommend this facility highly.

    4
    « Good Choice »

    Very nice Best Western. Clean, modern and very scenic grounds. Rooms were spacious and clean. Do not offer a continental breakfast, but there is a restaurant on site that had decent food. Staff was friendly.

    4
    « Good Value »

    excellent room for the price. Lobby and room were both very clean, decorated well and comforting. No continental breakfast, but do have decent restaurant on site. Hotel is away from city, but a very nice location.

    4
    « Great hotel »

    The hotel is located on a gorgeous piece of property with mountain views. Very clean with a nice pool and a pretty good restaurant. They do not provide a complementary breakfast or did not to us. We were asked if we had a coupon but were not offered one. Nice quiet location away from the City.

    5
    « Very very satisfied »

    We were traveling from out west to home in the Maritimes. Overnight stop but wished we could have spent more time. When checking in I was told we were given an upgrade that included a fireplace, altho not needed in the summer. When I got to the room I found it was a suite. The shower was large; separate seating area with TV; king bed. Breakfast was not in a nook but was in the restaurant with anything off the menu. Staff were friendly and top notch. If ever in the area again, this is where we would stay.

    5
    « Great Place With Great Staff »

    2nd visit here in the space of a few weeks and it always lives up to our expectations. Great staff, thanks to Justin, Josee and Lorna (who called in to see us on her day off !!) for a great experience as usual. Hope to see you all again soon.

    5
    « Nor'Wester Simply Wonderful »

    The entire experience was wonderful. The room was immaculate and very comfortable. The staff was very kind and helpful. They were the best part. Everyone from the hotel to the restaurant were great! I would have liked to spend more time with you. If I am in the area again I will be staying here if possible.

    5
    « Awesome »

    Very welcoming front desk, very easy check in, hotel was clean, grounds were immaculate and the restaurant and bar food and service was 10 stars!!!!!!! certify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.

    5
    « Wonderful Hotel »

    This was an overnight stay on the way to the airport the next morning. The hotel has the BEST view in the entire city. The staff are friendly and courteous. The rooms have a coffee machine with Martin's Coffee packets. The TV is a good size and has a guide in the nightstand drawer so you know what channels to look for. The beds are comfy with lots of pillows and the room decor is quite nice. The bathroom is a standard hotel size with standard amenities such as shampoo, conditioner, makeup remover wipe and lotion. Very clean! I was on the second floor and the only thing I can say that brings down my review is that the walls are a little thin, as I could hear kids crying and man shouting at someone to shut up in the next room. However, a REALLY positive thing is the free breakfast. It's ordered from a menu and the choices for a good big breakfast are amazing! I had orange juice, 2 scrambled eggs, hashbrowns, coffee and toast! There is fresh fruit and mueslix in the menu if you are wanting something a little healthier. They have a nice looking exercise facility and a great looking pool. I would recommend ts hotel to anyone, even if it is a bit out of the way. There is a shuttle to the airport!

  • 4
    « Ist Time at this Best Western »

    The property, room and surrounding area was very nice, the restaurant and lounge staff were very friendly. The only complaint I have was with the check out, I had already paid for the first night 3 months in advance of a 3 night stay but was charged the full amount upon check out, I informed the clerk and this person had difficulty refunding me the 1st night stay, the manager was somewhat helpful and after about 30 to 45 minutes it was taken care of. Other than that I would stay at this hotel again, easy to get to and has access to a restaurant/tavern across the street.

    4
    « Thunder Bay Best Western- Great place »

    This Best Western has a great view of the mountains. It is spacious and away from the main roads making it extra quiet. Recommended for business groups or vacationing families. Log cabin theme is fun!

    4
    « Excellent »

    Motorcycle friendly facility...who knew! Rolled in without a reservation, booked a room and received a 'gift bag' with towel & cloth to wipe down bike. Woke in the morning to find another towel on the bike as it had sprinkled a little through the night. Clean & friendly with comfortable beds. Would stay again :)

    5
    « Business trip »

    Hotel and room service were great. Room was clean and there were no issues. I will stay at this location in the future due to the parking and the availability of room service. Bed was comfortable and clean as well.

    5
    « Great hotel »

    Very nice room, lovely location. Giving a very restful and comfortable stay. Staff very friendly and helpful. Restaurant is also well maintained and the staff is very nice and professional. Renovations well done.

    4
    « Good Location »

    The hotel had a good place to eat, was clean, had curb side service to our room (right through the patio doors), comfortable beds, good temperature control, and staff was very polite. We would have liked to use the pool, but it wasn't open late enough. Staff also gave us information about the Best Western points and the falls.

    5
    « Excellent accomodations twice around »

    I had a chance to stay here twice within five days. Very Clean comfortable rooms with a great view of Loch Lomond ski area. Would not hesitate to recommend this place to others. It is not to far from downtown Thunder Bay as well.

    4
    « Girls trip »

    Nice new hotel; a bit far from downtown Thunder Bay though which was a bummer. Comfortable rooms, pool, restaurant. Tiny bar though and no options for grab and go breakfast which would have been helpful for the day we had to be up and out for our fishing excursion.

    5
    « bike ride »

    upgraded us to a suite loved it views of mount mckay where great room was beautiful king size bed wonderful shower living room two tvs clean all the staff was freindly and helpful grounds we'll kept thks for the memory's

    5
    « Beautiful location, great service and amenities »

    The Norwester Hotel continues to stand above the rest in the Best Western chain. A short drive is worth it for the accommodations, ambience and outstanding service. We also took advantage of the pool, sauna and hot tub and everything was spotlessly clean and well maintained. The nachos were the best I have ever tasted - seriously! The view from the outdoor patio was lovely; the service outstanding.

  • 5
    « Vacation 2016 »

    Had a wonderful stay at you hotel. Staff was great. The restaurant in the building was a bonus. The room was spacious and very clean. Scenery off the patio was spectacular. All in all A1. We were on our way home from a trip across Canada and had stayed in many hotels and this one ranked at the top of our list. Thank you

    5
    « Fabulous Stay »

    We decided to stay an extra day at this beautiful hotel for some well deserved relaxation following some gruelling days of travel from Ontario. We were more than impressed with the hotel amenities (beautiful room, comfortable beds and pillows, cleanliness, excellent meals from on site restaurant) and the expansive green space (fabulous for our dog's exercise needs) as well as the view of the mountains from our hotel room. All staff were very friendly and attentive, and Edwin Martinez, Manager, was beyond helpful to make our stay truly enjoyable. Our amazing stay has prompted us to choose Best Western Plus accommodations as we continue to travel across Canada. Thank you for an amazing experience.

    4
    « Thunder Bay »

    The facility is a little dated on the interior and exterior. Lobby area is impressive. Quality of the dinner I ordered was terrible and they had to remake my food. The second attempt was better but not great. Beds were comfortable and the mountain views were nice. Small patio or balcony depending on your floor added a place to sit and relax.

    5
    « Clean hotel with great breakfast »

    The rooms are clean. Plenty of space for a family of four. Breakfast was ordered off the menu in the restaurant. the cost of breakfast was included with the room rate. The pool area was large and the water was warm. If we are in the area in the future we will definitely stay at this hotel.

    2
    « Not worth the money. »

    I was expecting a wonderful stay at the best western but was disappointed. As we arrived in, we had staff that was welcoming but seemed a bit busy with other things going out. The outside did not seem too welcoming, other than the fact of the main lobby which seems to have been renovated. We got checked in and went to our room, the hallway towards our room smelt like a combination of pee and rotten carpet. As we entered in our room, the shower was dirty prior to even using it, the sheets did not seem clean and had an off smell. The screen door had little holes in it. The only plus side of this place was the restaraunt, the food was good. I would recommend the thai coconut curry but without the pineapple. When checking out, we needed to checkout early. We went to the front desk and waited about 2 minutes, knocked on their door and had no answer, i had to return to my room and call the front desk from the room and wait a minute or more for them to answer, they finally answered and i was capable of then going to check out, they had a bag of my checked in, so regardless i needed to see them to checkout to get it, and the fact that they were not there when you need to check out? Especially when it is early. This was not worth what we paid, we paid the same price to stay at the hampton inn, which is a lot nicer and friendly. I would not recoomend this place, it says it was recently updated, but i think it was only the lobby as that was the only nice thing about this place( and the food)

    5
    « Extraordinary Service »

    Stayed here for Six days as part of a group that went to a wedding on site. The area is beautiful. The hotel food was excellent, and this was the best family vacation hotel experience I can remember mainly because of the welcoming friendly staff and genuinely helpful service

    4
    « Exceptional »

    Great service, well located to the city, attractions, restaurants, etc. The property is well managed with professional & personable staff....always will owing to assist - improving your travel experience. Price point is very reasonable relative to value added service and quality of stay. . This hotel strives to meet and exceed customer expectations

    4
    « Just missing a 10! »

    The location and beauty of this property mirrors the spectacular palate that is Norther Ontario. This rivals European Best Westerns . The accommodations are scene stealing. Their patio and outdoor wildlife deck is memorable. The scenic position of the property is beyond the photographs of their website or of TripAdvisors'. This place is a gem. Please , this property deserves a winless equal to it's beauty and pleasure.

    5
    « Quiet and peaceful »

    We stayed here one night on our Lake Superior Circle tour. It was right off highway 61 and out of the city, which we wanted. The rooms were clean and comfortable. The bathroom spacious. The cable connection on the tv was excellent as was the quality of food in the connected restaurant. I spent time walking the numerous paths in the grasslands in the back property of the hotel. It was wonderful walking, peaceful and beautiful. The WIFI connection was good. There were plenty of outlets. For our needs it was a great place to stay.

    5
    « Quiet and Beautiful »

    This is an older facility but has all of the modern amenities. A stellar feature is the dining deck facing the northern wilderness. We only experienced the reflected sunset on the rugged hills. Apparently the sunrises are also something to behold. Definitely a place for a longer stay.

  • 4
    « Thunder Bay Business trip - Beautiful country side »

    Traveled on business to Thunder Bay and stayed for one night. The back area of this property is beautiful. Watched the sun go down by the pond with a bottle of wine, very relaxing after a long day. The pool is large, but it is shared with people with memberships, so lots of kids. Not that it is an issue, but just a heads up if you are looking for some quiet time by the pool. We had to rush in the morning, they packed our breakfast to go for us. The service was great. There is also a restaurant right across the street in case you are looking for a change of scenery. Food was good.

    2
    « a highway motel »

    We stayed here a night using our Aeroplan points. Contrary to the info provided on the website, the breakfast is not included if you book through Aeroplan. The place is dated and needs a facelift. Similarly, furniture in our room was quite old and inferior, creating a cheap ambiance. It is located in a remote location with no businesses close by. Overall, the place has become a regular highway motel. Lower your expectations.

    5
    « Quiet location »

    Lovely location just outside Thunder Bay. Good pool, lots of parking, great ice machine (important of course!). Quiet room with balcony, very friendly staff. We had a view of the "mountains" from the room and easy access to the green space behind the hotel. Enjoyed the deck chairs over looking the pond as well.

    5
    « Fifth Anniversary Stay-cation »

    My husband and I called the Nor'Wester the day of our anniversary. It being wedding season...we weren't sure they would have one of their spa suites available on such short notice, but we were in luck! I told them we had been married there ourselves 5 years ago that day, and they took $80 off the rate of the suite. We were so excited! Then they called back within 10 minutes to let us know they would take off an additional $100 for a total discount of $180 off the room rate. On top of that, they gave us complimentary breakfast for the morning. We had a great anniversary and the hotel and their facilities are nicer today than even 5 years ago. Thanks for going above and beyond and welcoming us back?? The Bouchards

    4
    « Clean and cofortable »

    The rooms were clean and comfortable. The sliding door provided very convenient access to our vehicle for loading and unloading. Only complaint is the price of food and small selection for room service.

    4
    « View to die for, out of town, but worth the drive! »

    This 90 room hotel has the greatest location right on the highway, just outside of the city by 10 minutes. There is one convenience store next door for expensive last minute things. Robins Donuts short drive down the road. Neebing Roadhouse across the road for bar fare only (as dining side is TOO expensive and not worth it) Views of the mountains are the best feature along with nicely maintained grounds and trails to walk. Restaurant on site has a very limited menu and average fare. Outside patio allows for lovely morning or evening dining. Small deck near the pond has andirondack chairs for sitting. Swimming pool and facilities are great. However, the main floor rooms are showing their age and is need of some updating. Exterior grounds and parking lot is clean, and nicely maintained. Rooms are relatively quiet though but hallway noise, and slamming room doors carries. Small fridge and small coffee maker in room. No microwave. Front desk staff were nice and helpful, as well as friendly restaurant staff. However morning male housekeeper knocked on our door after requesting a late checkout AND had our DO NOT DISTURB on our door. Sheesh.

    5
    « Picturesque and Comfortable Stay »

    My partner and I stayed at this hotel on stop-over while we road-tripped around Lake Superior. While this hotel is just outside the main city area, this is just what we liked about it. It was close enough to drive to the city for shopping, restaurants, etc. but also close to drive more into the countryside to explore. The Nor'Wester Mountains right behind the hotel offered a serene and picturesque backdrop for a lovely and relaxing stay. The restaurant patio also looked out onto this scene which was great. While the room and bathroom looked a bit more dated than some of the pictures on the website made it seem, it was clean, spacious and comfortable for our purposes. We were expecting a continental breakfast as in most hotels but were very pleasantly surprised when we received vouchers for breakfast at the restaurant. We could order pretty much anything off the breakfast menu (with the exception of a couple more expensive items..like steak and eggs) and there was many great options. I had an omelette which was delicious and filling and my boyfriend had the Finnish pancakes which he loved. We arrived earlier for breakfast and were seated and served no problem. The only observation was that by the last hour of breakfast when we were finishing up, it was very busy and they were VERY understaffed so many tables were left waiting for service. Overall we loved our stay and would recommend this hotel to anyone.

    5
    « Amazing as always »

    I stay here whenever I come to Thunder Bay. I have come to judge all other hotels I stay in by the standards the Nor'Wester sets!! The hotel and grounds are meticulously maintained..., and the views are the best in Thunder Bay!! Well worth the short drive out of town to stay in this week run facility !! ... And the restaurant food here is as good as it gets. Do try the pizza!!!

    5
    « Bit of Heaven »

    We were delighted to be situated out of town on this lovely property. We always look for a pet-friendly hotel and this one was fabulous for our dog as she had a huge area to roam and explore. The dining room staff were accommodating and friendly. Having breakfast in the restaurant for an additional $6.00 (for both myself and my husband) was a bonus and much nicer than the usual self serve style of Best Westerns.

    5
    « Excellent value »

    Typical of updated BW motels. Neat, clean, good sized rooms and nothing missing. Front desk very accomodating but had trouble getting secured wifi for which they had no answer...not their fault. Breakfast was very good which was from restaurant there and Not continental buffet. I don't know how anyone can use indoor pools in these places with the overwhelming chlorine stench. Ask for a room facing the rear on second level where you have a full balcony w mountain view.

  • 5
    « Great place »

    We stayed here two nights as part of the Lake Superior Circle tour. Travelling on our Harley we were made welcome and offered a ground floor room on the back side with a walk out patio door. Easy loading and a clear view of our bike . We had a heavy rain one night and some one put extra wiping rags on the seat once the rain stopped. Nice touch and unexpected. The complimentary breakfast was excellent and we ordered from the menu getting a great omelette and service was a bonus. Much better than the common hotel breakfast. Friendly staff made it a pleasure to return to this hotel again. I will be back and as soon as possible. Thanks for a great stay

    5
    « thank you for your out standing service »

    the staff at your hotel was awsome. My grandson left his head phones in the room when we left and didn't realise it until we were well on our way. i phoned the hotel and they found them and put them in the mail. CRISIS avoided. Thank you very much.

    5
    « Near perfect! »

    Older facility updated and well maintained. Would definitely stay here again. Best breakfast of our 14 night trip. Pool and hot tub were excellent. Also one of the top three hotels on that 14 night trip.

    5
    « Very Nice place to end the road trip! »

    After driving from Winnipeg to Thunder Bay, my son & I were looking forward to stay a couple of days at Thunder Bay! We were very happy with the Best Western Plus Norwester Hotel!!! The staff were very friendly and eager to point out places to see while visiting from British Columbia.

    5
    « Canadian Trip »

    The hotel was just beautiful. It was our first trip to Canada and the staff make it most enjoyable. Carla assisted us with information on customs and the laws of Canada. This was very helpful and she should be commended for her great customer service.

    4
    « Favourite hotel in Thunder Bay »

    We've stayed here a bunch of times over the years as a family with and without a dog. Love the country setting which has a field area for kids and pets to run, and a nice sitting area on a dock near a lake with a fountain. Restaurant is good. Like the rooms with the sliding doors on the back "mountain" side. Staff was friendly and helpful. Rooms are clean. We'll be back! Thanks!

    4
    « Nice hotel but few close amenities »

    Nice hotel, clean but after driving all day arriving late there was nothing close by even to grab a coffee. In the morning had to back track to Thunder Bay as left before breakfast. More of a retreat hotel.

    4
    « Extremely biker friendly hotel »

    motorcycle enthusiasts are welcomes with open arms. The staff went out of their way to provide for our needs following torrential rains. We ate dinner in their restaurant. The food is delicious and good value. Next time I will try their in house pizza. Breakfast is included and you may order from the full menu.

    5
    « Overnight in Thunder Bay »

    The hotel staff was great. Very pleasant and very helpful. The room was comfortable. It was easy to find the hotel. The restaurant on location was nice and had good service. I did not use the pool or other amenities.

    5
    « Lake Superior Circle Tour »

    Doing the Lake Superior Circle Tour, this was our first stop in Canada. The hotel was very nicely set up, with great views, very clean, excellent staff, good food. They even gave all of us a gift because we were on motorcycles. Would definitely stay there again

  • 4
    « Stay in Thunder Bay »

    The hotel was good for a family and pet to stay at. It has a pool and restaurant on the property. The staff was AMAZING!!! The only reason that I didn't give them a 5 was because the room could use a deep clean or new carpet. I got a non-smoking room, but it still had a stale smell of something that I couldn't place.

    5
    « Top Notch »

    We chose this hotel based on the reviews and were not disappointed. The staff was helpful and friendly, and upgraded our room to a beautiful suite the first night of our stay. We enjoyed it so much we decided to stay a second night before continuing our road trip. Lovely view of the Norwester Mountains from our room, with the quality and comfort we have come to expect from the Best Western chain. We enjoyed the onsite restaurant, with excellent service and good food, the sauna and pool as well (hot tub was out of service on the trip out, but functioning again when we returned on our way back through about 10 days later).

    4
    « Big conference being held at the same time. »

    Big conference being held at the same time. Hotel seemed to handle it with no problems. Resteraunt was fast service was great. Rooms were very clean. Parking was a bit of an issue but otherwise all good.

    5
    « Thank goodness they ahd a room!! »

    We were travelling back from Winnipeg and thought we would be able to find a hotel room no problem to only learn once we got there everything was booked!!! We called BW and they had one room left!! It was a suite but gave us a god rate plus breakfast. Front desk was very helpful, nice and there service was great. The hotel was very clean and had a great view of the NorWester Mountains. Had a great sleep and a great breakfast!

    5
    « In the country but close to the city. Excellent for those travelling from the US on hwy 61. »

    Room 135, close to one of the main entrances. Only a two story so it is stretched out leaving a long walk if your room is in the center between the entrances. Excellent beds. Completely non-smoking. Big gym, good restaurant with outside deck if you wish to eat outside with a view of the mountains, has a pool. Very helpful desk attendants. Ample free parking. For hockey tournaments, the two sheet event centre is right next door. Like most hotels the neighbours shower is a bit noisy. Very big flat screen tv and good wi-fi reception even where I was way down the hall from the lobby. Two computers and a printer in the lobby for guest use. Reasonably priced, phoned reception for my reservation, it was cheaper than online at least this time. There is a shuttle, not sure if it is free or where it goes.

    5
    « Derek Hulmes »

    The hotel is well maintained. Rooms are clean and food is wonderful. We had an excellent stay thanks to friendly staff. Will certainly stay there on our next trip to Thunder Bay. The grounds are well kept with places to relax after a hectic day.

    5
    « Excellent »

    Everything was excellent. The only thing they should Start the breakfast at 6 am for those who want to get on the road early, also not like other Best Western hotel they did not have an EV (electric vehicle charging station) other than that perfect.

    5
    « Very clean »

    Strongly recommend. Staff was friendly and helpful. Continental breakfast was fresh and had lots of options. I have stayed here multiple times and best western east gate is always my first choice in Regina.

    4
    « Vacation »

    We road around Lake Superior and Thinder Bay was our first Canadian stop. The front desk staff were very friendly and helpful. I had selected this hotel because one of the amenities was laundry service We were riding motorcycles and this was our fifth night and planned it to do laundry there. They did not have laundry service but other than that it was a very nice place to stay.

    5
    « A good hotel »

    The hotel is well maintained and our room was spotless. The beds were comfortable. The complimentary breakfast was off the menu so that is novel! It is on the outskirts of Thunderbay but not too far away - maybe 5 kilometres. The staff was friendly and professional. I can see why it is the number one hotel in the Thunderbay area.

  • 2
    « Outdated »

    Stayed at this hotel on our way home from a trip to Alberta. The pictures are completely different than what the room we stayed in are, they were very outdated. Beds were not comfortable, in fact we left at 1145 pm and decided we would rather just take turns driving and sleep in the car. The pool was great and the service was very nice.

    3
    « Moving across the country »

    Made reservations on Monday afternoon for Tuesday for 2 pet friendly rooms. When we got there on Tuesday they had charged our credit card with a no show fee as they booked us in for Monday.... we explained that we were traveling across the country as we are moving to the Edmonton area and we had asked for the rooms on Tuesday they were not pleasant said sorry nothing we can do talk to the manager tomorrow. We tried to show that we were in Sault-Sainte-Marie on Monday and never would of booked 2 hotels! But they weren't much interested until we demanded they call their manager. After they called him they sorted it all out. As for the location it's beautiful and very peaceful the restaurant is a great addition to the hotel and makes for a great breakfast.

    5
    « Extremely Upscale »

    Very nice hotel with a reasonable rate. The lobby is large and accommodating for relaxing and talking. Would have like to utilize the outside patio but it was totally occupied by a wedding party. Lounge made good drinks and the restaurant served good food for breakfast. A sit-down breakfast was included in our rate and it was well worth the little extra. Highly recommend this hotel.

    4
    « Nice »

    Stayed here about a week ago. First time ever. They upgraded us to a family suite with a great view. Front desk was very accommodating. Dinner on site was perfect for our family. Pool readily available. Very clean. My only complaint would be the thin doors to joining rooms.

    3
    « Ok hotel »

    Very good hotel, but not really good value for the money. Breakfast was not included and for the money paid it should have been, Would think twice before staying there again.Room was nice but too expensive.

    5
    « Family Wedding »

    Fantastic food and service for our daughter's wedding! The staff was very helpful and looked after all the details. The wedding ceremony was originally supposed to be outside, but rain changed those plans. The staff set up chairs inside and everything proceeded beautifully.

    3
    « Front Desk staff was rude »

    This is a nice well kept hotel but is really off the beaten path from Thunder Bay and I booked with Hot Wire so when checking in the lady at the front desk was rude when I asked about breakfast and said "you booked with Hot Wire so for that low rate there is NO breakfast included for you", it was not so much what she said BUT how she said it.

    2
    « Not a place to stay for the overnight traveller »

    This facility may be a great place for the locals, but it is not for the overnight traveller who wants a quiet nights rest. Reported noise and smoking outside our room at 3 a.m. but nothing was done. No sleep, no rest, no return to this place

    5
    « We've stayed here before and for good reason. »

    This is a nice clean motel with an above average restaurant. We stay here when coming to Canada fishing. The place has great views of mountains and it is very relaxing to just sit and look at them after a 12 hour drive and the wait getting through customs. The place was full on a Tuesday evening. I guess we aren't the only ones who like it here. The restaurant is darn good for dinner and love the Swedish/Finnish pancakes for breakfast.

    5
    « A fantastic hotel »

    This is the second time I stayed here and I really hope to be back . What a big and truely beautiful area around the hotel ! A special thanks to Carla in reception who worked at getting us the room of our choice for 20 minutes . She smiled and was friendly the entire time

  • 5
    « Best Western Plus Norwester Hotel »

    This is a very nice hotel located just off the Trans Canada Hwy . The front staff is very helpful. The rooms are quiet. The restaurant has great food and very friendly and efficient service. The rate includes breakfast which is ordered from the menu. I would highly recommend this hotel.

    5
    « Summer trip »

    We stayed at the Best Western Plus Norwester Hotel in Thunder Bay Ontario on our way home to Winnipeg. We found it to be a great hotel with a nice pool & comfortable rooms. We ate in the restaurant and it was good.

    5
    « Great! »

    Lovely property. Rooms are clean and comfortable. Property is well maintained. Restaurant is onsite and is very good. Wait staff are attentive and polite. The food served was excellent and nicely presented. Our room was on the lower floor and had a sliding door to the parking lot as well as an interior door which opens to a corridor that leads to the front lobby and restaurant. Would stay here again when in the area.

    5
    « Clean, friendly, great amenities. »

    We had an excellent stay here. Front desk staff are great. The rooms are large and clean. Great gym/pool area. Restaurant has good prices and decent food. Lots of banquet areas/rooms. Would definitely recommend!

    3
    « Good Rest »

    Overall the hotel and our stay was nice, the room was clean and the bathroom was very nice. The staff were very helpful and polite. We were traveling with a small dog, so had a room on the first floor. I found the beds too high (we are 5'8" and 6') and we had to kind of jump up to sit on them. The floors were a nice laminate, but I found that made the activity in the hotel louder - not helpful in terms of keeping our dog quiet (which we managed to do, but only through constant vigilance on our part). I also found the floors a bit slippery when trying to get up on the bed while wearing socks. I know it helps keep the space cleaner, but the combination of flooring and bed height wasn't very practical in our view.

    4
    « Passing Through »

    Passing through Thunder Bay on my way from Winnipeg to GTA I decided to stay here rather than risk it at a small town motel above superior. After looking online at motels etc along the way, I found them to be charging about the same as this hotel. The stay was good, rooms were clean and comfortable and the hotel offered nice facilities. I didn't try the pool due to the long drive ahead but it looked great and is a large pool you could easily swim laps in. Complimentary breakfast was great with a surprisingly good selection, not just. Muffin and coffee. I would definitely stay here again.

    5
    « Wonderful hotel in a beautiful environment! »

    This hotel is part of a conference center. It is about 5 miles away from Thunder Bay proper so you cannot walk anywhere. However, you are rewarded with stunning mountain views and lush surroundings. The hotel is extremely clean. You get to order off a menu for breakfast (free for most items) instead of fighting the crowds at a breakfast buffet. The staff bends over backwards to help you. The rooms are a nice size with working Internet and amenities. It was quiet too! Roberta, the manager is awesome. At some point the hotel may need a more modern decor but it was by no means shabby. Each room has a balcony. Again, the hotel rooms are very clean.

    5
    « Stay for Buisness »

    I stay in this hotel every time in Thunder Bay, Ontario. The value is good. The rooms are clean. The food in the dinning room is excellent. They have a very good chose of food for break feast. The dinner items are well priced and served with professionally.

    3
    « dated; poor food »

    the hotel is older. The sliding doors from your room to the parking lot are nice. The restaurant: very salty food, service only average, food mediocre. The patio: fabulous. Be sure to ask for a mountain view room if you can.

    5
    « Best hotel so far »

    I really like this hotel and this is one of the best I've seen so far. First the location, it's a little bit outside of the city, but you get a beautiful view on the landskype. You should definitly ask for a room at the back of the hotel, your balcony will have a nice view. The room was really clean, a lots of space, a microwave and a fridge. Th staff was really nice. It's really the first time that I have nothing bad to say about an hotel.

  • 4
    « Friendly staff and beautiful views. »

    We really enjoyed our time at the Norwester Hotel. My husband and I stayed here for three nights while in town for a wedding being held at the same hotel. The room was clean, the staff were friendly, and we enjoyed our breakfast views when we ate outside at the Cliffhanger restaurant. The pool, hot tub, and sauna are well-maintained. Unfortunately, I was disappointed when I was woken by loud staff conversations directly outside my room and renovation work being completed in the room across the hall at 8am. I was looking forward to sleeping in on this childless weekend, but was unable to due to the disruption. Luckily, this only happened on the first morning. Be sure to put the "quiet" sign on your door when you stay!

    5
    « Excellent property »

    Always a great stay at his property! Just a bit out of town so it's quiet with a great view of the nearby Norwester mountain range. Relaxing first class hotel. Our go to place for every visit to T. Bay.

    5
    « One of our favourite places to stay »

    We stay here a couple of times every year. Comfortable rooms, nice relaxing setting, friendly staff, and a very good on-site restaurant. We always look forward to our visit. We'll be back again in the fall.

    5
    « Resort-like »

    The Best Western PLUS NorWester has a resort-like feeling. The hotel is situated with beautiful views of the NorWester mountains - even if your room does not have a view (although all those on one side of the hotel do), you can also enjoy the view from the restaurant. There is also a very large area for outside dining, again with spectacular views. The hotel is a bit outside the city (15 mins from downtown) but the location made the trade-off more than worth it for us. In addition to the beautiful setting, the hotel is very near Fort William Historical Park and the Whitewater Golf Course. The team at the NorWester is very customer-focused - attentive, friendly and professional. They were very welcoming and really completed our overall exceptional experience.

    5
    « True hospitality! »

    The employees were fabulous. The cleaning crews brightened my day with a smile and friendly greeting, the staff had a towel on the wet seat of my motorcycle and while waiting for the cafe to open early in the morning (I was not used to eastern time) someone brought me cup of coffee (didn't even as for one!). I would strongly recommend this place. Exercise room was large with free weights.

    5
    « Great stay! »

    Terrific place and great value. Updated and clean. Was upgraded to a suite - thanks Best Western Rewards! Delicious, full breakfast ordered off the menu included. An awesome deal for $125! A little out of the way, but worth the trouble.

    5
    « Summer road trip »

    Great stay in Thunder Bay Area of Ontario. A must visit sight is Fort William! Visitor center is well done. All the interpreters were friendly and very knowledgeable. We would definitely recommend this hotel!

    5
    « The Best »

    Justin is so kind, considerate, and always has treated me with excellent service! The ladies at the front desk were very kind, pleasant and helpful! The dining room servers were also very kind, and helpful.

    5
    « Best stay along the way! »

    We were doing the Tour Around Lake Superiour and came in later than we would've liked and what a disappointment that was overall. We would've loved to spend more time not only in Thunder Bay but also at BW Norwester Hotel. We enjoyed a delicious late dinner just as the dining room was closing and an even better breakfast that was included! The Finnish Pancakes were the absolute best and most filling a person could ask for to be included with their room. Not only was the food good all of the hotel staff were amazingly friendly. Our room was on the back side of the hotel with amazing views of the lush green hillsides behind us as well. No city street to look at there. Another huge surprise was the sliding glass doors that opened up to let in the cool evening or morning breezes...so delightful! I cannot say enough great things about this property - thank you for an amazing stay along our way. I look forward to coming back and staying here again...hopefully sooner than later!

    5
    « Wonderful staff, incredible vieww »

    Staff are amazing-friendly, helpful and just make you smile! The hotel is continually upgraded, clean and well kept and finally view is spectacular! I would highly recommend staying at the Nor'Wester!

  • 5
    « My home away from home »

    It's an excellent place to stay and relax after a long day at the office. Staff is very friendly and service is great. On every business trip that I take to Thunder Bay this hotel became my home away from home.

    5
    « Very nice hotel »

    Great accommodation, clean modern rooms & friendly staff. Conference room was clean spacious,set up properly to meet our needs. Staff ensured that we were well taken care of during our stay. Location is not that close to the downtown area for restaurants etc but is an easy drive.

    4
    « Very Good Choice in T Bay »

    The Norwester is a very good pick for a business stay. I arrived in town late but was promptly picked up at the airport by their included shuttle. The room was large and comfortable. Breakfast was included. The gym is very well equipped and has new cardio machines. The staff are polite and helpful.

    5
    « Great stay with a great view »

    Loved our stay ,the staff was great .very clean nice pool wonderful gym, small restraunt but great food and service . The view from our room was to die for . I would recommend the Nor Wester to anyone

    5
    « No suprises »

    once again excellent service and wonderful meal in the restaurant rooms were clean and spacious. I love this location but the one thing that I hesitate on is because the price is a little much though in comparison to other hotels in the area it fall in line. I pay the extra for the service provided with free shuttle to and from the airport which is important for staying away more than 5 days as airport parking is too costly for long term stay

    5
    « Great place »

    Amazing staff/room/restaurant. The beds were so comfy. Room was very spacious. We loved the large pool, lots of fun. We found that the room was very quiet, almost soundproof, so had a great sleep. The staff was very friendly and remembered us from last time with a nice welcome!

    5
    « Great stay on the south side of Town »

    I stayed here recently on a trip around Lake Superior on my motorcycle. The BW Plus is located on the south side of Thunder Bay and is I believe the first hotel you come to if heading north out of the U.S. The staff is very friendly and helpful. The rooms are spacious, clean and the beds very comfortable. The room is equipped with all the amenities you need. While the rooms have an interior entrance the first floor rooms have sliding glass doors for easy access to your vehicle should you need it. The hotel has its own restaurant and the free breakfast included with your meal is any breakfast item off their menu and your drink. While their restaurant is very good and they're located a couple miles south of town there are still several places that deliver should you chose not to go out. All in all a great place to stay and one I'd stay at again if I was in the area.

    4
    « A Piece of Paradise close to the City »

    The rural setting was lovely and relaxing after a long drive. The breakfast - included in our room charge was excellent. The dinner offerings were adequate; the dog friendly hotel and walking area was superb; all the staff from front desk to restaurant, ones who worked elsewhere on the property were very accommodating.

    4
    « An excellent hotel »

    As usual my stay was great. There is a very well equipped fitness center. The restaurant is nice and I like the free breakfast coupons. Much better than a continental breakfast. The beds are very comfortable and the rooms are clean and quiet.

    5
    « Request room 236 »

    My wife and I went from International Falls MN, to Thunder Bay ON CN. We made this reservation the morning of our arrival. We spoke to Brenda, what a breath of fresh air (enough about that). I do not know how we got 236 (they have 2 of these rooms), but we did. My first review is on the facility itself...Fantastic. My second review is for 236. If you get the opportunity, request this room. Also, if you can, say HI to Brenda for me. Mike from Bel Air MD

  • 5
    « Great Place! »

    Enjoyed my stay, friendly people, beautiful hotel, good food, quiet setting, Highly recommend it! Slept well. Took their shuttle to the airport, left my vehicle at the hotel while I was gone, great service. This place was recommended to me by a friend, I am glad they let me know.

    5
    « Great for business travel »

    Hotel staff accommodated a very late arrival with a warm greeting. The front desk service was super fast and the room was spotless. All amenities were in good working order and the shower offered great water pressure to help relax the muscles. The bed and pillows were comfy and gave me a great night's sleep.

    4
    « Great Place to Stop for the Night »

    My mother and I stayed at the Best Western Plus Norwester on our way driving from Winnipeg to Ottawa. It was a very comfortable room after a long day of driving, and the staff at the front desk were very friendly. The pool, sauna, and hot tub were great. The only thing that would have made the stay better would have been a continental breakfast in the morning, or complimentary coffee in the lobby before we left for our next long drive. Overall, very good stay!

    4
    « Very nice Best Western. »

    This is a very nice Best Western. Great value for the price. It's just a couple blocks out of town which is nice because it's quiet. Staff is very friendly and accommodating. I always stay here when traveling through Thunder Bay.

    5
    « Pleasant location- treated very well- good food »

    Kept very clean and has a great fitness room and pool. The hotel restaurant serves very good food and I have tried many different items on the menu. The room and bed certainly meets or exceeds expectations. There is good value here.

    5
    « Best port in a storm »

    I was supposed to camp at a park located near Thunder-Bay but, we got rained out. So we booked the last room at the Norwester. The pool was great for the kids, and the breakfast's was awesome. I highly recommend the eggs Benedict.

    5
    « The Place to Stay in Thunder Bay »

    I stayed here for 7 days and every single thing about this hotel was excellent. Friendly staff, spotless, updated rooms, clean pool and hot tub, complimentary, order off the menu breakfast in the hotel restaurant run by cheerful, helpful servers. The staff made our stay so comfortable. Lots of parking. Amazing view. Decent price. Free & fast Wifi. Temperature control right in room that worked well for both A/C & heat. Short drive into town but totally worth it. Will stay there again. This is definitely the place to stay while you're in Thunder Bay!

    5
    « Nice place »

    Went the for 3 weeks, it is a perfect place for families, work or for any reason to stay. A bit further from the city, it is only 10 minutes from the city actually... Beds are comfortable, had 3 different rooms so far and they were always the same. You will have a fridge, quiet heating system, nice full bathroom, nice staff and what I like the most is their a la carte included beakfast. This last option is hard to find and this will make me go back if I have to. I would also add that the wi-fi is quick for an hotel. Usually it lags in most hotel but not this one.

    5
    « Great stay »

    I travelled to Thunder Bay about six times so far in 2016 and stayed at the best western norwester every time. I've tried a couple different rooms and I was impressed with the cleanliness every time. The staff is very friendly and make you feel welcome. I would recommend this place to anyone.

    2
    « not recommended »

    We have stayed in a series of Best Western hotels on a recent road trip. Calgary was outstanding, Swift Current excellent. This particular BW did not meet our expectations. The room was cramped; there was no microwave; the lighting was awful; there was inadequate work space and no proper office furniture; chairs are along the same wall as the TV so the only place you can watch TV is in bed. Half the rooms on the ground floor that they claim are drive-up are not in any literal sense; the parking space is separated from the room by a grassed incline. There is no separate lounge or bar, just the dining room. When we went for a drink and a snack, wait staff were too busy talking among themselves to pay any attention to us, and then setting up a table for 12 right next to us without any regard for us. The gym is outstanding but be aware that it is a club and not a hotel gym. And it's a long way out of town and any other service. You either eat in the dining room or drive a long way for a meal. If you must stay at a BW, try the one near the airport (which we don't guarantee either).

  • 5
    « Worthwhile drive out of the city! »

    What a gem! This hotel has a homey feel to it, set a bit out of town but still on a main highway. We stayed in a room with a balcony and view of the mountain. The bed was awesome, the room clean. We also are a couple meals at the restaurant, and both were excellent. This is a great place to stay!

    5
    « amazing »

    The view was simply amazing! Restaurant food always hot and full of mouth watering flavor. Restaurant was clean and full of patrons but I still felt like I was the most important person. All staff willing to take time to chat so very friendly.

    5
    « Great place to stay »

    This hotel was affordable, comfortable, and has beautiful views. The rooms were clean and the staff was friendly. The maids even personalized our room as they learned our needs. Only a few minutes outside of town, near two great restaurants. There are also several activities nearby.

    5
    « Always Accommodating »

    I have occasionally required a room at the last minute and the manager and staff have always managed to provide me with a room or suite. If it is service that is a high priority, this hotel provides it!

    3
    « A GOOD CHOICE »

    No complaints - very helpful staff - lots of parking - clean and comfortable. A very good choice for an overnight stay while traveling. A little 'out of the way' but not a deal breaker. Yes, we plan on a return visit in late summer.

    5
    « Great Service »

    We got married at the hotel and the food for our guest was great. One even commented that it was the best food she ever had at a wedding. When we got to the room after the wedding service their was a heart made from towels with two roses on our bed. Sure made us feel important. The staff was awesome.

    2
    « Didn't get value for money »

    We were disappointed with our stay here. The location is quiet but the room was small - barely enough space for the two double beds (not queen) and a TV - the decor was dated (burgundy paisley curtains and bedskirts, hello 1990s!), the gym/pool closed too early, and although it's non-smoking, we got smoked out by guests smoking right outside our patio door. Price includes breakfast, but we didn't want breakfast, and there was no way to opt out. Paid $150 with tax, felt like it should have been under $100.

    5
    « Great place to stay! »

    We stayed here for three days and it was great! The hotel and room was very clean. We had breakfast and dessert at their restaurant and the food was really good! The French Onion soup is delicious! One of the girls who served us was new to the team (her name was Jenna) and she was excellent! The view outside the dining room is so pretty. All of the staff were friendly. If you take a walk behind the hotel there is a marsh where we saw a pair of Canadian geese with their goslings. It was wonderful to watch them! The hotel offers a pool, hot tub, exercise room and sauna. I would definitely recommend staying here!

    5
    « Beautiful setting »

    Clean and comfortable Clean hotel with friendly and accommodating staff. Located in a beautiful scenic setting. Nice pool and banquet facilities. The bedding and pillows was of excellent quality. Will stay there again

    5
    « Peacefull »

    Sign in was a breeze as was the scenic view of the mountain area surrounding the hotel location. City of Thunder Bay is a five minute drive down the road with a lot of eating locations. There is a Resturant at the hotel but only ate breakfast there as my wife and I wanted to view the city before we left in the morning. Breakfast was menu driven and the meal was lovely. Hostesses were friendly which is nice first thing in the morning. Check out was easy and staff were friendly and helpful. Full Marks for staff and location.

  • 5
    « Taken Care of! »

    We had a family Wedding at the Best Western, Norwester. They took such good care of all of us and were so accommodating. I would definitely recommend this hotel as a wedding Venue or other family events!

    5
    « Great hotel; great staff »

    Really enjoyed our stay at this hotel. Every single staff member we encountered went above and beyond to look after us. Room was well appointed and very comfortable. Loved having an actual restaurant onsite, and much nicer to be able to order "complementary breakfast" straight from the menu. Plus, server Jenna was awesome!

    5
    « Always a great stay »

    I travel a lot and this hotel never disappoints. Great place, nice staff and great rooms. The view is great as is the food in the restaurant. Quiet yet close to town and a great place next door to eat as well.

    4
    « Clean hotel outside the city »

    We had a great stay at this Best Western Plus in Thunder Bay. We found our rooms and bathrooms to be very clean which made for a comfortable stay. The rooms weren't huge and neither was the bathroom, so I wouldn't say this was an ideal hotel for "hanging out" in your room. This hotel has interior corridors, but each room also has a sliding glass door that opens up to the parking lot (for first-floor rooms) or a balcony that stretches across the length of the building (shared by all second floor rooms). If you're not the type of person that enjoys have exterior access to your room, please be mindful of this. This hotel is located outside of Thunder Bay, so you won't find restaurants or activities near its immediate premises, but instead you'll find a neat little hotel tucked away in the countryside with a lovely view outside your front door.

    5
    « Nice Hotel »

    Hotel and staff are top notch. Rooms are nice and bed was comfortable. I can only find two things that they might improve on. Air conditioner it room sounded like it was a Saturn V rocket ready for takeoff. Next item is the in house restaurant needs dramatic improvement in the food department. The wait staff was friendly and efficient but the food was not up to the standards of the rest of the place.

    5
    « Comfortable & Quiet »

    My husband and I spent one night only at the lovely Best Western Plus Norwester Hotel, on our return home. We redeemed our Best Western Points to pay for this room, and of all the other Best Western Hotels we had stayed at on our journey, it was without a question, the Hotel that offered the best room choices for individuals using their Best Western Points. Our room itself was lovely, King bed, two comfy chairs, balcony, and a beautiful view of the mountain and the trail that we later walked. It had all the regular amenities (TV, fridge, microwave, coffeemaker, etc) We enjoyed a lovely meal in the spacious dining room, sitting in a booth by windows that viewed the mountain, and as well, we enjoyed a delicious breakfast before leaving the next morning. The service at the desk and in the restaurant were exceptional - friendly and attentive staff, both knowledgeable and helpful. It was only a one day stay, but it was one we will always remember.

    4
    « Good it was but not so good now »

    I am a regular guest of the hotel. My company is sending me often to Thunder Bay for work. I tried almost all the hotels from the town sometimes without my wish. The personal of Norwester is kind and respectful when they are not so busy. When they are busy with many occupancies the level of assertiveness is going down. But overall the service is there the place is outside the busy down town or airport lines. The restaurant is good for the breakfast in the morning with many choices even you are only with your complimentary ticket, breakfast included in the room price. The facilities as swimming pool is not so bad need improvements even it was renovated it is still outdated. Overall a good experience but the personal should be more polite and assertive. Norwester is still a calm and good and place to stay in Thunder Bay.

    5
    « The Very Best »

    I have traveled extensively in my 74 years and you are the very best. If I could I would give you 100 stars. All your staff was very friendly, The building and grounds were clean and neat as a pin. THe foof was excellent. What else can I say

    5
    « Nice hotel in Thunder Bay »

    Beautiful view from the restaurant. We did not feel like going out for dinner so we are at the hotel restaurant. Food was delicious. Service was great and the personnel very courteous. We already booked from our way back.

    5
    « Very good »

    The staff was exelent with my kids and with us they were very friendly, easy to talk to, I will recommend for any body else to stay there it is a very relaxed environment, and if you want to go on vacation that will be the place to stay, thank you to everybody that works, it was very pleasant.

  • 4
    « Best Hotel in T-Bay »

    Our company normally puts us in another T-Bay hotel but it was full for this trip. The Norwester was the second choice but if given an option I'll go here from now on. Very quiet hotel a little outside of town but worth the drive. Great rooms and nice restaurant. There's also the Neebing Roadhouse restaurant across the road. Great food a short walk away.

    5
    « Weekend away »

    We recently stayed for a quiet weekend at this hotel. This is our fourth stay at this hotel and we have always enjoyed ourselves. The hotel is well maintained and clean. The staff is always friendly and the pool area is one of our favourite in the area.

    5
    « Regular »

    I go there when I am in Thunder Bay because of the way the staff treat me. Also the rooms and the internet are top notch as I am in more than 100 hotel s a year. the only issue is Shaw cable with their selection of channels. It is Shaw not the hotel that is the problem.

    5
    « Great view! »

    Great hotel with great staff and services. We were warmly welcomed by the staff and really enjoyed the pool. Kids had a great time splashing around. We were able to park our car in the back parking lot just outside our room door which made it easier for us to bring in our stuff. Not far from Thunder Bay either :)

    4
    « Great service and a peaceful rest »

    The room was clean & the hotel was quite, the service was great, they brought extra towels right away when called. The breakfast was awesome nothing was cold & everything was full will look to come back

    5
    « Wonderful Hotel »

    After a day's drive from Winnipeg, we were ready for a good room, and food. We found both at this hotel. On arrival we were greeted by friendly, yet professional, staff, and were quickly checked into our room, which was bright and cheerful and well-appointed. It had an outside door as well as an inside access, so we parked outside the room. The wifi was clear and fast. All in all, this was as good a hotel as one can get and should we be passing through Thunder Bay again, we will definitely use this hotel and restaurant. We found the Cliffhanger restaurant excellent (see separate review).

    5
    « Lovely rural spot »

    Was great to have such a beautiful spot after a day in a car. The walks around the water showed off herons, water fowl and just great quiet. Room was excellent and the breakfast wonderful. The staff was particularly helpful about local information.

    5
    « You can't beat this hotel in Thunder Bay »

    Although it's a bit out of the way, it's well worth the extra drive. Very comfy rooms, excellent staff and Cliffhangers is a great restaurant and bar. I always feel right at home here and wouldn't stay anywhere else in Thunder Bay.

    5
    « Great stay! »

    The front desk service was friendly and very helpful. My daughter and I enjoyed a well appointed room, free breakfast which was also well cooked, with a wait staff that were smiling and attentive. all around good stay.

    4
    « romantic getaway »

    We rented a suite with a jet tub and it was beautiful. The staff were friendly and courteous. The fireplace wasn't working but the maintenance staff attended and fixed it quickly. Also, it had a beautiful view of the Nor'Westers.

  • 5
    « wonderful hotel »

    This hotel has friendly helpful staff and is an absolutely beautiful property just minutes from the city. It is definitely the place to stat in Thunder Bay and a perfect place for business or for pleasure.

    5
    « Thunder Bays Bestwestern Nowester. »

    The room was great, very effient courteous and polite staff and the restaurant was excellent. I enjoyed the excersise facility and pool. I stay there every time I go to Thunder Bay and would definitely recommend it.

    3
    « Beautiful view »

    This is an older hotel, but is well cared for and very clean. The staff is very friendly and anxious to please. The food in the restaurant is nicely presented and very tasty. If you are looking for modern and glitzy, this is not the place, if you want quiet and laid back this is the place.

    5
    « Great view! »

    Stayed 2 nights at this hotel. Great location .. We had a nice view of a small pond ..very quiet. We had a last minute rate so didn't get the free breakfast, but we did eat dinner in the restaurant and it was very good. Rooms are exactly what you expect. Clean, comfortable. Fridge, microwave ... And view of the pond. No complaints.

    4
    « View of The Norwester Mountains Spectacular! »

    I had a family wedding there and decided to stay. I live about 45 minutes away but the lure of the beautiful view from the hotel, the exceptional service and delicious meals made the decision very simple! I especially enjoyed the breakfast with the million dollar view!

    5
    « A really nice, pleasant, welcoming place to stay »

    You will not be dissappointed...Great service, restaurant, view, rooms, things to do. Staff are very accommodating. Rooms are nice. Facilities are good. Great view from patio. Work out area has right mix of room and equipment.

    5
    « Best place to stay in Thunder Bay »

    The hotel is an excellent place to stay in Thunder Bay! The service, rooms, restaurant, amenities and grounds are wonderful. The property in the summer has a beautiful fountain and pond with a cut walk way through the acres of property.

    5
    « Pleasure »

    Everything was excellent best place to stay for sports and for family fun. Great location. To shopping beds are awesome food was also great and breakfast was great. I would recommend to everyone. One of the best places in Thunder Bay for your dollar

    5
    « Excellent »

    Very nice, the staff were all super friendly and helpful. The rooms spacious, the beds comfortable. Very clean. The only thing that might bother some people it is out in the country, about 20 minutes from downtown Thunder Bay.

    4
    « Great experience »

    The staff are warm and welcoming and the hotel is ideally situated on the beautiful landscape of Thunder Bay landscape. Peaceful quiet and great service. I highly recommend the Mir wester because of how welcoming it is.

  • 5
    « Will stay here again »

    I stayed in suite with family. Our accommodations were excellent, view wonderful, breakfast off regular menu was included and was great. Hospitality was excellent. Ambience overall inviting and comfortable.

    5
    « Best Thunder Bay hotel »

    By far this is the best hotel I've stayed at in Thunder Bay ! Clean, friendly, great food ! And awesome property inside and out! Pool is a good size and the fitness center is really great for a hotel!

    4
    « Overnight stay »

    Nice clean hotel. Food in restaurant was good and reasonably priced. Friendly service made us feel welcome. Ev 240volt charger was the reason we picked the hotel. Bonus was the quiet upgraded lodging. We will stay here on our return.

    5
    « Lovely, just lovely »

    This place was so pretty. There is a little lake on-site with chairs and a bench. The Cliffhanger bar and grill in the hotel was amazing. It was the best food in town. Now I'm a foodie so I won't say it's the best food I've ever had but it was good. I loved their breakfast options in particular. If you go to Thunder Bay for any reason stay there. It's safe, clean, and peaceful. Thank you for a lovely stay. I attached pictures of the view from my dinner table at Cliffhanger.

    5
    « Good value - great staff »

    This has more of a motel look to it for Best Westerns, but the staff and amenities were great. It has a full restaurant with complimentary full breakfast and a full gym with pool and hot tub. The staff were excellent and went the extra mile to make the stay a good one.

    5
    « Cliff Hanger resturant & bar & Best western Plus Nor'Wester Hotel n Conference Centre »

    We had the best chicken Parmesan n angel hair for dinner at this hotel. Josee was our server, so pleasant and attentitive. The meal was hot n delicious. Then Laurie gave us the tour and we went to see the rooms for our next stay, wow they are beautiful. The view is spectacular. The pool is huge, they have private steam room, sauna n hot tub. Just so clean n beautiful! Super pleasant staff!

    5
    « Great Service and Value »

    A friend recommended I stay at this hotel while in Thunder Bay for a business trip. I am glad I listened. I will definitely be returning and would recommend to a friend myself. I loved everything in the room; fast Wifi, great linens, comfortable bed, relaxing shower, etc. The restaurant in the hotel was great for a quick breakfast before work and had some good healthy options. I did not get to enjoy it after work, but I was recommended to some nice places around town by the staff. The area was beautiful and very scenic. Pretty much every room has an amazing view of something. And if you like to run or walk, there are some nice technical trails very close by. I will be staying here on all of my business trips to Thunder Bay.

    4
    « Staycation »

    My partner and I stayed in the Spa Suite (one with the Air jetted tub) for a 'staycation' to break up this Northern winter. I highly recommend staying here. There standard rooms are great, but if you have the money or are specifically looking for a spa suite, they have the best in town! The view from the large private balcony is facing the NorWester Mountains! The pool/ sauna/ fitness area is always kept immaculate and there is always someone there to help or answer any questions. Brenda at the front desk is amazing, if you are there during the day you may be lucky enough to meet her! Thank you Best Western for a great stay! We will be back when the funds allow for another 'staycation' in the future :)

    5
    « Friendly and inviting. »

    Upon my sister and my arrival we were greeted with two smiling faces at the front desk. The ladies who helped us out were pleasant and easy going while still being extremely professional. The rate was a bit higher than I wanted to pay. The clerk who was assisting me asked if I heard of the seniors rate and applied that to the cost. They had a marvelous swim program for children and when it ended the pool and spa was open till 10pm. I was towing a small uhaul trailer which they recommended a great spot to park. The staff, from the front desk to the house keeping were eager to please and always polite. It also included a select full breakfast in the dining room. I would highly recommend this hotel to anyone. It is a little way out of the city but for outdoor activities, lots to do.

    3
    « Average Stay - Could use some maintenance/upgrades »

    Rooms were nice, clean, average for a BW plus. Very scenic area. A few minor complaints: Only 1 ice machine, that was out of order, not a huge deal as the front desk would get ice from the restaurant if you requested it. The side door access card reader was out of order, meaning you always had to re-enter the hotel from the front or the very back. The room card readers were very finicky, had to slide the card just right, and even then I had to get the key reprogrammed once. My biggest complaint was the "Recognition Gift" given to members Platinum level and above. A bottle of water, a package of raisins/almonds smaller than a pack of gum, and some mints from the big bowl on the reception desk is one of the poorest I've received. Having a continental breakfast would have been nice. (I knew they didn't have one when I booked it) Didn't have time to try out the pool.

  • 2
    « Mr.B »

    Key cards not working. No response to message left for Edwin Martinez on this issue. Young children running through halls screaming after 11:PM. Heard far too many sounds from 3 adjoining rooms. No manager present. Single heroic overworked server in restaurant deserves paid vacation. Remote not working but it was replaced. Give it a miss.

    5
    « Lovely place....... »

    We were returning to Ontario after having driven across Canada from Vancouver Island. We booked in for one night then after watching the weather channel, snow to be expected, a good excuse for staying another night plus this was such a lovely place and very restfull. The beds were very comfortable and everything was spotless the pillows were so comfortable I asked if I could buy one to take home with me.....yet to hear from them... The staff were most helpful and friendly. One of the nice things about staying here is that one does not have to leave the hotel to eat.

    4
    « Scenic Comfort »

    Hotel staff very friendly and nice room, comfortable accommadations, relaxing environment very scenic. Close to town short drive. Great pool, sauna and steam rooms. Good clean fitness centre. Hotel has been renovated handicap access available a I would definitely stay again next time I'm in town.

    5
    « Wow »

    Amazing place, got caught in a snow storm and had to stay in Thunder Bay. First hotel didnt work so called this one and they were more than accommodating! Reasonable price upon the phone call but when we arrived, we're pleased with a discount on the room . Beyond beautiful rooms with balcony along with the best food ever created in the on site restaurant! Staff even got the snowblower out to do between and around cars in parking lot in the morning so people could get out. One of the best hotel stays Ive ever had!

    4
    « Overnight stay »

    Currently at the hotel. Staff at check -in were friendly and helpful. Rooms are clean and comfortable. Only complaint I have is they don't offer complimentary breakfast like most Best Western locations, although they do have a restaurant on site (we have yet to try it). Also, the room fridge made a whistling sound which was crazy annoying.

    5
    « Drive out to save a few Dollars »

    Large, modern hotel located 10 km out of town. Lobby, halls and room all bright and clean. Staff friendly and helpful. Did not eat at the hotel as we were not looking for type and price of food shown on the menu in the room. Hotel has plenty of amenities. Location might be O.K. if you were travelling to or from the U.S. but for East / West travellers not so good. Lots of City traffic coming and going. Obviously, I am not a fan of the location,; otherwise a good hotel.

    1
    « Easter brunch »

    We had a table of 14 and only one person thought breakfast was alright. Even the orange juice was made from concentrate and the coffee was watered down. $55 for 2 people was way too expensive for the poor quality. Would not recommend and will not be going back. Oh yeah and the high chair table they provided was still sticky from the last guest.??

    3
    « Great gym! »

    It had been many years since I had stayed at a Best Western property, and I must say this hotel was better than those BW's of old. The room was a bit dated; colorful itchy comforter, scratchy towels, tight bathroom with in swinging door, very limited cable channels, no charging outlets next to the bed... On the plus side; very reasonable rates, friendly staff, nice pool, hot tub area and an amazingly well equipped gym. The hotel is located near a ski area and is about 8 minutes from the airport. My room had a nice mountain view and came furnished with a sofa, microwave and fridge. If you're coming to Thunder Bay for either a ski or hockey trip this is as good as it gets.

    5
    « Overnight Stay in Thunder Bay »

    The nicest Best Western I had ever stayed at. I had a sweet with a view of the mountains with a large deck. Very comfortable, nice staff. I would highly recommend. It is just a few minutes out of downtown Thunder Bay so pretty convenient. Nice on site restaurant.

    5
    « Always a pleasure »

    I travel to Thunder Bay frequently for work, and always make the effort to both stay and host my meetings at this hotel! The staff are great, and Edwin, manager of business development is a fantastic resource. Friendly and accommodating, he and his staff give it their all when coordinating and make every effort to fully accommodate their clients. Their care and effort is easily reflected in the smooth execution of the meetings I host. The hotel itself has everything you would need for a comfortable stay. I spend a lot of time on the road, and can say that the beds here are top notch! The beautiful landscape setting is really just an added bonus. If you are on the fence about coming here...don't be, do it! You won't regret it!

  • 5
    « Excellent hotel! »

    This hotel has some of the best staff I have ever met! Such a great experience. From the check in with Maria to the check out with Brenda and everything in between I was totally impressed by the service. It is set in a beautiful quiet place with a wonderful view.

    5
    « An Inconvenience turned into a Pleasant Stay »

    Due to some messed up travel arrangements I had to stay overnight in Thunder Bay. I chose the Best Western Norwester from the advertising wall in the Thunder Bay airport. Using the direct line phone at the airport I spoke to Laurie who processed my reservation and promptly came in the hotel van to take me to the hotel (free shuttle) I was given a comp. breakfast voucher and all details required for my stay. I had requested a late check out since not having my own transportation I would only be returning to the airport and wished to relax and wait in the hotel instead of the airport. Laurie kindly arranged for a 2 p.m. check out, which was appreciated. Upon exiting my room at 2 o'clock I met Lee-Anne, executive housekeeper. When Lee-Anne heard from me that my plan was to wait in the lobby, which is lovely and close to the inn's restaurant, until time to go to the airport, she marched me back to my room so I could wait there instead. Although I would've been content to wait in the lobby, this was so much better! I even had an extra nap. Because of Laurie and Lee-Anne, my unexpected stay in Thunder Bay turned from negative to positive. Thank you ladies for changing my day and kudos to corporate Best Western for empowering your employees to make decisions that result in happy customers who will return and tell others.

    5
    « pleasantly surprised »

    So many hotels, many disappointments. I was surprised and thrilled to see how clean and comfortable it was. Best firm mattress I've ever slept on. Super service oriented staff! I'll be back next year.

    5
    « Outstanding Service »

    Roberta Sawchyn makes this Hotel simply ROCK. I have used this hotel for meetings and conferences for many years. Exemplary service and attention to detail to say the least. Weddings are fun too! The food is the restaurant is great,with a view that is fabulous. Rooms are beautiful! Thanks for caring!

    4
    « trip to thunder bay »

    great hotel as usual with very nice rooms and great staff along with being very picturesque would defiantly recommend and go back in the future close to the airport whether you're there on business or leisure.

    4
    « Best Western »

    Hotel room was very comfortable, close to the College which was what we wanted as this was a visit to our grandson who is attending College in Thunder Bay. Restaurant was good. Would definitely stay again

    5
    « Stopover Trip »

    I had to fly to Montreal and due to the wintry travel, I decided to arrive the night before, in order to ensure that I would be in Thunder Bay on time. My room was ready and I enjoyed the quick stopover that I was required to take. The shuttle service allowed me to leave my car at the hotel and avoid the airport parking and its high daily fees. It was just a little added touch to their overall excellent service.

    3
    « So so »

    Room was ok, pool was ok, restaurant staff was very kind! For being a hotel almost attached to a arena - it should be more team/kid friendly and accommodating. It's lovely on entry, every time we have visited there's something out of order...rear entrance, hot tub, elevator...just very inconvenient-that's what we pay the $ for the convenience of the location but other then it's close to the rink-location is totally inconvenient.

    4
    « Gem in the North »

    Surprised by the quality of the facility way up in Thunder Bay. The rooms were very clean and very comfortable. Great quality for the price. Complimentary breakfast had a great selection, almost everything on the menu was complimentary.

    5
    « amazing hotel with wonderful staff »

    We had the pleasure of staying in the Cliffhanger Suite for the week between Christmas and New year. An awesome suite with fantastic views with everything you could possibly need for a relaxing stay. The restaurant and room service was lovely with first class food. Thank you so much Justin and all the staff for a lovely stay and we are looking forward to our next visit in the summer.

  • 5
    « EXCELLENT SERVICE, FOOD & OVERALL EXPERIENCE »

    We have stayed at this hotel a few times now and there is not a single thing we could fault. The hotel, restaurant, and all staff are top notch, with services that cannot be beat. Always a friendly smiling face in every area from management, front dest, restaurant, hotel services and estates which make going back a pleasure and feeling like going home. I would recommend this hotel to anyone travelling alone or with family.

    5
    « EXCELLENT EXPERIENCE! »

    We did a road trip across the country with our dog, and this was my favorite hotel that we stayed in! That says something, doesn't it? Our room was near the back of the hotel, overlooking the grounds. The grounds were gorgeous! The hotel was clean, the staff were all wonderful, I just can't say enough good things about our stay. I am so glad we opted for this place even though it wasn't directly downtown. The view is gorgeous, the hotel is quiet, and I had a blast playing fetch with my dog by the dock.

    5
    « Excellent Service »

    I was treated very well by the staff of the hotel as well as the staff in the restaurant. Rooms are always clean and the cleaning staff are very friendly as well. Can't go wrong staying at this hotel.

    4
    « Not a single complaint »

    We stayed here for a friends wedding in August 2015 and it was an amazing time. I cannot think of a single complaint. It was unseasonably warm that weekend - like 40C which is unheard of in Thunder Bay, the staff had lots of water out for us. Awesome time! Loved it.

    4
    « Very Nice Hotel Close to the Ski Hill »

    Just stayed 3 nights while on a ski trip. Perfect location, Loch Lomond just down the road. This is a nice clean hotel with very friendly staff. Had a very nice pool and hot tub, may be a little heavy on the chlorine, the restaurant is nice, food was very good and the prices reasonable. Rooms were good size, beds comfortable, could use better pillows. It is a short drive into Thunder Bay which was nice, I was pleasantly surprised about the overall quality of this hotel. If you are coming to ski, this is a very nice hotel to stay at.

    3
    « Met expectations »

    Stayed at the Norwester while in the city. Clean and quiet. Wireless internet was working well in lobby but but poor in the first room I stayed in, and no better in the replacement. Might need more routers. Breakfast was fast and good. Located south of the airport outside of the city so if you want quiet and on the highway to the US, the location is good. If you are interested in a central location you can walk to and shop, etc then the location may not work for you.

    5
    « Beautiful Place »

    Nice rooms, great staff, restaurant on premises and good food toboot. Everything easily at your fingertips, yet in a quiet secluded area of town. Desk clerks are very friendly and make you feel welcome. Great place for a summer wedding.

    4
    « Banquet »

    We have attended a staff appreciation dinner to years in a row. Food was good. Lots of variety from salads and seafood to beef on a bun. Vegetarian options were limited. Staff were courteous. The room was very clean.

    4
    « Clean and Friendly »

    Stayed here on business for a few days and really enjoyed my stay at this hotel. Front desk staff were friendly, helpful and funny. Room was large, clean, comfortable with the little things that made the difference. Emergency sewing kit, shoe shine cloth etc. Even a free bottle of water. I stay at a lot of hotels and most no longer provide these little extras. Nice view of the scenery. The restaurant on site had great food. If you want more of a pub atmosphere you can venture directly across the road. I would definitely stay here again, business or pleasure.

    5
    « Very nice Hotel »

    I stayed at this Hotel for 5 days and was treated very well whether at the front desk by the cleaning staff or the restaurant personnel. Food was very good and reasonably priced will definitely stay here again.

  • 5
    « Amazing Room, Staff, View, Amenities »

    I'm sitting in my room at this hotel on the free effortless easy wi-fi, watching a big flat-screen in a comfortable chair. My Akita is with me as this is a dog-friendly place with an enormous grassy area by a pond for dogs to exercise and play. You enter the room from a hallway door, but you can park right next to your rear patio door which opens out onto the dog play area and your car. Can't be more convenient than that. Room is clean, well-appointed, and attractive. Coffee maker, toiletries, plenty of towels, pillows, and storage. Very easy to get to off Highway 61 with scenic backdrop of mountains to the south and east. The lobby ATM didn't work with my TD card, so I had to go into town to a TD branch to use it to get currency. Lobby and reservations staff were first-rate. I think it helps to book with the hotel directly, like I did, rather than use the Best Western website or toll-free line. The hotel can apply your rewards points and make special deals for you. The Best Western website and phone lines are spotty at best -- the website is down, the agents are clueless, the site has glitches when it is working, and so on. Book with the hotel directly.

    5
    « road warrior »

    I have stayed at this hotel many times. Very nice hotel clean and just outside of T.Bay. Hotel food was good . On this trip when I took a shower in the morning noticed a dirty towel from the guest before!! . Overall it is a good hotel and I will stay at it again next time I am in town and will recommend it to my freinds.

    4
    « Business trip- Overall nice hotel »

    Stayed here for three days on a work trip. The conference was here and so were the meetings. The room is nice and clean, every room has a patio door and patio. Parking is easy, the facilities is very nice and so are the grounds around the area. The only thing with this hotel its a bit of out the way, if you here for a few days and you don't have a car you can't walk to any stores. Its very secluded.

    4
    « Good choice »

    We stayed here 16 years ago and were glad to come again. The view is beautiful, the staff friendly. The rooms were quiet. I might have liked a better pillow, and you are almost sitting on the floor in the chairs in the lounge but other than that, we were quite satisfied and would recommend it to friends going to Canada. It was nice to be out of the main part of Thunder Bay.

    2
    « Not helpful when there was a problem »

    My family and I have stayed here a couple times. The first time, there was no problems, and it was an enjoyable stay. The second time, however, things did not go so well. At about 2 or so in the morning, a group of people had came back to their room, and were making a lot of noise in the hallway. After about 10 minutes of them making the noise in the hallway, they started talking about breaking something glass in the hallway, and were making even more noise while trying to clean it up. At this time, we called the front desk about the noise and the likelihood of the broken glass in the hallway. They sent nobody to look into it. After another 10 or so minutes... after about a total of over 20 minutes of them being in the hallway, and at times almost waking up my 4 year old... who is a sound sleeper, we called the front desk again... and still, they did nothing about it. After over 30 minutes, they finally went back into their room and closed the door so we could get back to sleep. Due to a communication problem between my wife and I... due to not having a good sleep, I paid the bill before we complained in person to the front desk. Due to the fact that I had already paid the bill, they informed us that there was nothing they could do to help us.

    5
    « Exceptional Experience! »

    We were in Thunder Bay for a wedding and couldn't have been happier with everything that was done for our group by the hotel staff. Everyone went out of their way to accommodate our wishes and to see that all went well. Everyone had a wonderful time thanks to the hard work done on our behalf. The rooms were very comfortable and well-situated for our needs. The buffet dinner was delicious! The views from our rooms were beautiful. Many thanks!

    4
    « Great Stay close to the airport »

    The rooms have patios to the outside parking area and a large restaurant The hotel room had so many ammenities! We went to the pool area and enjoyed a soak in the jacuzzi and sat in the steam room. Staff is very friendly and helpful with lots of information. The staff is so proud to work here and that pride shows throughout the hotel. The grounds are lovely and its of walking paths are nearby.

    5
    « Lovin' it! »

    I live in the Thunder Bay area and I had a "staycation" here, in a suite with my significant other. It had it's own patio, overlooking the mountains, a sitting/living room area in the room, and a large luxurious bathroom with a spa shower. We went to the pool, relaxed in the hot tub and sauna and then stayed in at the restaurant and received excellent service. The front desk were awesome, friendly and very knowledgeable. I had a great stay and will have another "staycation" for sure! Ps. The bed was sooooooooo comfy. :)

    4
    « Nice Hotel but 10 minutes out of town »

    great grounds and pet friendly. Some walking areas out the back which led around the pond so great for the dog. Wonderful dinner and breakfast was included. Breakfast was off the menu and not buffet which was great. Hotel was about 10 minutes out of town which was a bit of a surprise. Close to Fort William though

    5
    « Wonderful Experience »

    We were doing a Lake Superior motorcycle tour and stopped here for what ended up being a 3 night stay. Staff were amazing no matter where - front desk, cleaning, restaurant (special mention to Vanessa) etc. The room was spotless and the food at the restaurant was great. Very clean. Great views (sunsets were awesome). The breakfast plan is like no other - right off the menu instead of continental - awesome!

  • 5
    « Very satisfied »

    I was travelling along the Trans canada and found this right off the highway. Friendly staff at the reception and the restaurant. The room itself was great with a walkout patio and great views. The food at the restaurant was also great.

    4
    « Great hotel »

    Great value, awesome breakfast plan, you can't go wrong. The location is good but then again, everything is no more than 10 minutes away in Thunder Bay. Rooms could use a refresh. But very clean all the same.

    5
    « A great 2 night stay. »

    Easily found on the outskirts of Thunder Bay.All staff reception, housekeeping, "gardener" and the girl at the fitness centre desk were extremely cheerful. Room could not be faulted. Parking next door to room.

    5
    « This is a "Home Run" »

    Another couple and we stayed here on a "Circle Tour" around Lake Superior. On checking in, I presented a premium "frequent stay" Best Western Card and we both were upgraded to the best suites in the hotel. Exceptionally well maintained, clean with all amenities. Beautiful scenery, easy to find location. The best part of the stay was, however, the staff. We spoke with at least four front desk people at various times and three room maids and found every one to be cheery, helpful, and most pleasant. Whoever manages the staff here at this hotel has the secret to leadership. They seemed genuinely please we were there and were more than helpful in every instance. We are planning a special trip back to Thunder Bay and will, without a doubt, stay here. This is a winner.

 

Getting to the hotel ...

All directions
·From: The north. On Arthur Street, turn left onto Highway 61, and then turn left onto Loch Lomand Road to the BEST WESTERN PLUS NorWester Hotel & Conference Centre. ·From: The south. On Highway 61, turn right onto Loch Lomond Road to the BEST WESTERN PLUS NorWester Hotel & Conference Centre. ·From: The east. On Highway 11-17, the highway turns into Highway 61. Turn left onto Loch Lomond Road to the BEST WESTERN PLUS NorWester Hotel & Conference Centre. ·From: The west. On Arthur Street, turn right onto Highway 61, then left onto Loch Lomond Road to the BEST WESTERN PLUS NorWester Hotel & Conference Centre.
 

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