BEST WESTERN Hotel Mainland Inn & Suites,  Texas City

3.5/5  - based on 149 guest reviews.
10620 Emmett F Lowry Expressway, 77591-2658, Texas City, United States - See map
+1 409 986 6600 +1 409 986 6648

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 150 traveler reviews
See more comments >>
Photo gallery :
Welcome to the BEST WESTERN Mainland Inn & Suites! A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it's easy from our Texas City hotel. If you're here for Space Center Houston, you're in luck because it's minutes away from our hotel in Texas City. From Moody Gardens to the world famous barbeque nearby, there's something for everyone when they stay with us. Schlitterbahn® is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable. Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We're close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren's call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation. Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles or French toast sticks, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and fruit juices. The Motorcycle Biker Rally is a favorite local event, and we're happy to host bikers at our Best Western Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it's all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service. Must be 21 and up to book and local residents are not allowed. Reserve your next stay at the BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 150 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
46
Verygood
 
43
Medium
 
25
Poor
 
25
Horrible
 
11
Business Business 16
Couples Couples 42
Family Family 71
Friends getaway Friends getaway 14
Solo travel Solo travel 3
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Mainland Inn & Suites,Texas City
  • 1
    « Horrible experience »

    Horrible experience...would not recommend this hotel.  To start we get in our room and everything is damp from the air conditioner being turned down way too low.  It took several hours to get the moisture out of the sheets so we could sleep.  While waiting for the sheets to dry out we went to clean up and the bath tub would not drain for the shower. We left the next morning to sight see on our honeymoon only to get back at 10:30 pm to someone else in our room.  When I went to the front desk they said they had taken all of our things out of our room because our stay was over.  It took 10 minutes or so for the person at the counter to find our reservation and book us in another room. After we brought our luggage to our next room we immediately go through our valuables to make sure it is all there only to find an $80 bottle of perfume and $250 diamond earrings missing. After filing a complaint with the corporate headquarters the only response we get back is that they never saw any earrings or perfume in the first room.  The corporate headquarters did not offer to right the situation in any way. I do a lot of cuisines out of Galveston, TX but will never stay at this hotel again. Disappointed honeymooners....

    5
    « Nice Hotel »

    We always stay at this hotel the night before we leave on a cruise. Always clean. Very friendly staff. Staff is very helpful when we ask questions about the area such as shopping and dinning. Would recommend this hotel.

    2
    « Needs work »

    This has to be the worst best western I have ever stayed at. There are a lot of updating and repairs needed at this hotel. When you walk in you think wow this is nice. Then we went to room. There are a lot of repairs needed in the rooms. We was staying in a jacuzzi room and there was caulking everywhere. It seemed ok at first till I started looking around more. The bathtub in our room had the shelf pulled off so there was no place to put soaps and wash cloth. The towel rack was coming off the wall and again caulking everywhere and it was done poorly. The jacuzzi was leaking from faucet told them as soon as we checked in. When filling tub it was slow. Figured out why slow and dripping on second night. Went to turn off water and the handle came off. No one had tools to tighten. Had to go out to my truck to get tools to fix my own room. Problem was this was probably going on a long time because the post on faucet was worn down so much it wouldn't tighten. We got moved to another room but it wasn't a jacuzzi room. Pool very small but ok to get wet if no one was out there. Problem with pool was the slime on the waterfall and the ladder to get out was broken so you had to go to shallow end to get out. This is a major safety hazard as if some who couldn't swim fell in they couldn't get out by ladder. The return covers on bottom of pool stuck out about 2" off the floor of the pool. The best thing here was the staff was very friendly and they did help me out due to inconvenience. Breakfast was so so.

    2
    « Poor Quality »

    Air-condition went out in the middle of the night.. TV was not working in the entire hotel. Towels were rough and few were provided. Access on and off freeway was difficult. Breakfast choices were minimal.

    5
    « Cruise Stay »

    If you are headed to Galveston for a cruise, The Texas City Best Western hotel is a restful stay before the fun begins. Free breakfast is just the fuel you need before you board for a Lido Deck lunch.

    5
    « Best place to stay for the price »

    We booked this hotel before we went on our cruise on July 24th. The staff was great, I think her name was Amanda she went out of her way to do small stuff to make out stay even better such as make cookies for us when all was gone. Hotel is close to eating places, a Walmart is near by, we made several trips to pick up last min items. Only 15 mins to the cruise port.

    4
    « One nite getaway »

    Nice place. Very Comfy Beds. Great Location. Close to resturaunts. Texas City Dike and Freeway!!!! Must see. Very friendly Staff>> would bring my kids here again>> They loved the pool even though its quite small.

    3
    « Exactly what you'd expect »

    Last minute getaway to the ocean. It was a good price for a quick stay. The room was ok. Seriously, exactly what you would expect it to be. The breakfast buffet was really quite good - more than just continental, there were eggs and meats, too. Not to mention, the guy who was working to restock the buffet was soooo nice! Really, just a friendly fella. I have read some reviews complaining about this place but my experience didnt convey any of that. I stayed with my daughter and we were both safe and comfortable. Most of the hotels near the ocean are either really expensive or really cruddy - this fell perfectly in between.

    1
    « Dirty, smoky, unsafe room »

    Although the price was average, the room smelled like smoke; there was no clock, phone, ice bucket, a shower cap was over the smoke detector. The Breakfast room was dirty, with scramble egg on the floor. The cabinet had pancake mix spills, the tables had syrup, crumbs, spills.

    3
    « just ok »

    One of our party found a bag of marijuana in their room. Their room smelled of smoke and when they gave them a new room, which was nice, they found it sitting by the coffee pot. Our room smelled musty too. Also they charged us for two rooms and we only had one. Giving them time to make it right them I am calling my credit card company to dispute.

  • 4
    « pit stop for the Breeze »

    great place to stay if you want to make a stop before you get on the Carnival ship or any other ship. About a 20 min drive to the port. They do not transport you there keep that in mind. close to food as well

    2
    « Nice room, take note breakfast ends at 9:00am on Sundays! »

    We stayed here one night awaiting our cruise the next day. It is only like 20 minutes from Galveston. We arrived late, checked in, and went to our room. I asked Britney when breakfast ended and she said 10:00am. Our room was nice and we had a good nights sleep. The next morning we go downstairs around 8:53am to get breakfast and there was nothing left and what was left was being thrown away. I looked at the sign and it said breakfast ends at 10:00am on Sundays. Confused, we went up to the front desk and they said breakfast was over. We inquired about the sign, which clearly it ends at 10:00am on Sundays. The front desk clerk mentioned that the sign the wrong closest to the breakfast area and that the one by the front desk was correct. No apologies were made and I mentioned that they need to remove the wrong sign since it confused people. The front desk clerk was indifferent and the man throwing away the food could have offered what was left to us but they didn't care. That's ok, never again will I stay here. Note to management: hire front desk clerks that care about people since you are in the hospitality business!!! Also, hire more people because it sounds like you are severely understaffed!!!!!!

    1
    « This property is just out for cruisers money »

    Upon our arrival clerk informed me my credit card had been rejected, even while I had card rep on phone telling me I had zero balance and no rejection. Janitor was behind her and noticed not my card she was talking about!! Room had not been cleaned properly(some sort of cotton stuffing and price tags from clothing on floor), room had a bad odor, bathroom sink fixture leaked every time you used it. All outside trash containers and ashtrays filled to overflow. "Free breakfast" was under stocked, area filthy (tables not cleaned, waffle batter all over the place, refrigerator smelled of sour milk), no plates, silverware, many breakfast items allowed to run out. First and last time I will use this or any other Best Western venue. The only reason this one is still in business is the access to Port of Galveston cruise crowd. I tried to get something on Galveston Island and even back in December everything full.

    3
    « Comfortable rooms »

    The rooms were an average room. The bed was really comfortable. The front desk staff were very nice and accommodating. The maid staff was a different story. One was in the hall fighting with her significant other on the phone and cursing. We came back to our room after a long day at the beach to find no towels or anything replenished. It makes me wonder how well they actually clean the rooms.

    3
    « First Time,Stayed One night waiting on Cruise »

    Descent Stay,Housekeeping could be improved. There was a 18month clothing sticker on the floor when we arrived and my child 17. It was so big unsure how housekeeping missed it. Overall, descent stay for one night. We asked for extra towels they were brought up right away. Customer Service from front desk and Housekeeping receive 5 Stars. I recommend better cleaning and the elevators smelled awful. If they fix those minors really a good stay.

    4
    « Solid budget hotel with breakfast »

    Really affordable but clean hotel. It included wifi and a hot breakfast -- waffles, yogurt, toast, some sausage, eggs (if you can get it fast enough), coffee, etc. It wouldn't call it delicious, but perfectly acceptable. We stayed for one night during a holiday and noticed the same two nice people working day and night. They looked exhausted. I hope they got overtime. While one of the rooms we booked was supposed to be a double, that pair (mother and grown son) was given a king. It was a manageable inconvenience. This hotel is a good choice for budget travelers and families.

    2
    « Great Staff Poor Housekeeping »

    When we checked in the lobby area looked great. We parked right up front. There was not a luggage cart available so we had to carry all our luggage in. (3 trips) We decided to go out for dinner and when we came back and went to park I had to get out and pick up beer bottles out of the parking lot to be able to park. All the trash can were full and the dumpster was overflowing. Trash was scattered all around the hotel. Inside there were three cart full of trash left in the hall way of the floor we were staying on that stunk up the whole floor. I went to give my 2 year old a bath and when I turned on the bathroom light there were roaches in my bathroom. I killed one and took it down the the front desk to show them what was in my room. I was not offered another room. The lady at the front desk stated she would take care of my bill. When I went to check out after being up all night cause i kept seeing bugs on the walls i noticed my room was only discounted 40 bucks. I will not be staying at this hotel again.

    4
    « nice place to stay. »

    we flew into Houston/ Hobby and stayed in this place before going to Galveston due to check in time was not until the next day. easy on and off the freeway. friendly counter people, easy check out. room was very nice. some good restaurants very close.

    2
    « Disappointed »

    Reservation was for two beds only had one bed. When I asked for a different room was told that this was the only room available that was left. The breakfast was horrible no fruit and the pastries were stale. We were told that the morning delivery was not made. dirty shower and had to ask 4 times for more towels. 4 people in room only two towels provided. Under staffed and over booked.

    2
    « Substandard »

    Discarded toilet paper roll under the bathroom counter and an apple on the floor next to the bed gave credibility to the feeling of being unclean. The fridge in the room was so loud I had to unplug it to get some sleep. I didn't even want to check out the breakfast. No to-go lids for coffee seemed pretty lame. Location is just off the highway, but quiet so I'll give a star for that.

  • 4
    « Good Place close to Galveston »

    The hotel was clean and is fairly close to Galveston. There are some food spots around the hotel so you don't have to go far. The staff was very friendly and accommodating. I would stay here again if I needed to.

    2
    « Bates Motel »

    Room dirty and not thoroughly cleaned in a long time (Bib cobweb by door). Used soap left in bathroom. No one at check-in desk at night for over 20 minutes. Pillows were lumpy. Breakfast was the only redeeming point.

    3
    « One man show »

    There is pretty much one woman running the entire hotel. There's a obvious shortage of staff. The pool looks good but haven't gone in. The lobby is nice but the furniture is very dusty. It's across the way from an outlet mall, but it's not much else around.

    3
    « Dirty room, unstaffed, poor breakfast »

    We used this hotel as a stopping point the day before we were to leave for a cruise. This was the poorest experience I've ever had at a Best Western. Check in was quick and easy, then it went downhill from there. When we got to our room it smelled awful and one of the beds was not made and it appeared there was make-up all over the sheets and pillow case. We called the desk to report this and the lady that checked us in said someone would be right up to take care of the issue. That someone was the same lady! She was very apologetic and quickly made up the bed with new sheets (which were fresh out of the dryer, still warm). She was the best thing about our stay probably. The next morning we went down to breakfast to find there were no eggs, no milk and no utensils other than knives to eat with! I got the very last of the waffle batter (which I chose to give to a young child who was in line behind me). There was no one tending to the breakfast area so I went to the desk clerk and asked if we could at least get some utensils. The desk clerk apologized and told me that she was supposed to be taking care of the breakfast as well but she was really busy. Apparently one person is all the hotel staffs after 5pm on Fridays! This was also the first weekend of Spring Break week, not a good time to be understaffed. The two ladies that we dealt with the at the front desk were very courteous and helpful. However, one person can only do so much and these two ladies were put in situations that were nearly impossible to manage. We will mark this BW off our list of places to stay during future travel.

    4
    « Best Western Texas City »

    Good hotel, staff was nice, facilities were clean. Could use a few more channels on the TV, and there were some pretty noisy patrons hanging out in the Hall. Will be a good location once it gets a few restaurants near by. We ordered pizza, it took about an hour to get to the hotel because they had to drive pretty far. The hotel is not far from Galveston and you can get to the island in about 15 minutes. The hotel is in a refinery town but is far enough away that it is not an eyesore or any kind of a air quality issue. Breakfast had protein, sausage and eggs which is a good change from the standard donut an toast some other hotels offer.

    4
    « Clean Hotel »

    We stayed the night before our cruise was to depart and found his hotel to be very clean and the staff quite efficient. Any issues we had, which were few, were handled quickly. The only derogatory remark I have is the breakfast was not diversified. Same old stuff.

    4
    « Ok Overall »

    I stayed here over the weekend and overall the stay was ok. It was pretty quiet and the beds were comfortable and clean. When I first walked into the room there was a stale smell. I'm guessing you used to be able to smoke in the rooms. Also my refrigerator had a leak and got an area of the carpet wet and our phone did not work. Lastly, do plan on eating breakfast elsewhere! I would recommend this hotel if you're not planning on spending a lot of time in the room.

    5
    « Great Place Before A Cruise »

    My husband and I stayed here the night before our cruise was going to depart in Galveston. Perfect arrangement for a good night's sleep! Reasonably priced and located to a variety of eating places. Very happy with our choice to stay at The Best Western!

    4
    « Very quiet »

    This hotel was very quiet and nice. The only complaint was the elevator was broken when were arrived and still the next day although we were promised it would be repaired that night. The breakfast was nothing special.

    3
    « 20 Minutes from Galveston Cruise Terminal »

    We stayed at this Best Western location 3 years ago ... Nice breakfast in the mornings; friendly staff. Think the rooms could use a maintenance update! Our toilet "moved" when you sat on it! Close to car rental agency.

  • 5
    « Fun Fun Fun »

    Nice Place to stay before or after a cruise. Minute away from the car rental agency, walking distance. Shopping and good restaurants near by. If your cruising, you gotta stay here. Myself, I stay here again.

    2
    « Dated, & lack of housecleaning staff »

    We checked in on Sunday after a fully booked hotel the night before . Check in its at 3 and we got there at 3 15 or so. They said our room was not ready and that the staff have not worked on it yet . Huh ? It's 3 15 ! It probably isn't the staffs fault since they need more people on staff .. or it could be but either way, management should make several checks on each floor to see the rooms that will be checked in should be ready. To top it all off, the lady said no other room is ready except one. Wow, so not one other room is ready for incoming guests? We waited another 40 minutes before they were done. They did apologize but I was still left jilted. The rooms were dated. Carpets were stained and ceiling in bathroom was flaking off. Beds were ok but the pillows were half the size of a twin pillow. It was bulky and uncomfortable. The room reaked of cigarette smoke. I thought all rooms were nonsmoking but she said they used to have smoking but now they are not so they are trying to clean out the smell. Well didn't smell like they did. I had to febreeze the carpet but it still smelt bad . The hallway carpet had crumbs , and food debris that were not even vacuumed up. I cane at 3 .. so they had time to clean up. Breakfast was not great. There was no french toast as advertised, just waffle maker. No donuts, just bagel and bread. Only orange j u ice and apple .. no cranberries. They place a small amount of butter and cream cheese in a mini fridge but the fridge was dirty at the bottom (yellow stain - don't know what it is). The butter fell through the bottom racks and was not even in the bowl. The temp was not that cold. Just enough cold. Eggs were cold and they had sausage which was a suprise. Three types of cereal and a few packs of oatmeal. Oh and coffee was terrible. Like water .. no flavor. I would not stay here again.

    5
    « Modern hotel »

    Friendly staff and clean modern rooms, great breakfast. I like the location. I used the fitness room that had all new equipment in it and the holiday decorations were a nice touch. The GM - Devyn was very nice and helpful with all of my questions about the area

    4
    « Quiet, comfy »

    We were intending to stay farther away from IH 45 on our trip to the Galveston area, but this hotel caught our eye and we thought we'd give it a try. Room was large, beds comfy, bathroom clean and well-stocked. Hotel was quiet. Only downside was a poor selection of breakfast items, so that we ate elsewhere. That's makes the overall value a little less, since the hotel is a little pricey for the location.

    4
    « Best rates in the area with a few flaws. »

    This hotel is very new and is typically very clean as I have stayed her before. The staff is normally very polite with the exception of the women working the front deck when I was checking out who was awful, she was very lazy and clearly hated her job. If it wasn't for her I would have rated this hotel excellent. Oh and also don't drink coffee for the provided coffee pot in the rooms because mine was filthy.

    3
    « Poor room quality »

    First room given had an unworkable heating system so we were transferred to another room. This room had no towels or wash cloths and we didn't realize it had no shower curtain until the next morning. Someone in house cleaning was not doing their job.

    5
    « Texas City Visit »

    The Best Western in Texas City had extremely pleasant, professional, friendly,& helpful staff members. The continental breakfast was very good experience, especially the bacon & waffles. I would certainly recommend this hotel to anyone.

    4
    « No frills, nice place. »

    I was in the area for two nights staying here and as with most Best Western properties it was a nice place. The only issues I had were with accessing the Wi-Fi and the business center computers. Other than that the staff was friendly enough and the property was well maintained and furnished. Food choices in the area are sparse. Gringos was way too crowded and more of a drinking atmosphere. Ryan's buffet is right next door and their is an Olive Garden and Beyond Burgers in the parking lot of the mostly abandoned mall behind the hotel. For a night of fun Gulf Greyhound Park is right across the highway.

    4
    « Clean, quiet and great staff. »

    This is a great little place to stay in route to the cruise ship port in Galveston. It was inexpensive, clean and quiet. The room was relatively updated. The front office staff was GREAT and very welcoming. The only negative was the breakfast. It could have used a great deal of help.....

    2
    « Would not stay again »

    Arrived at 1:00pm, was informed they couldn't check-in until 3:00pm. No problem, had some lunch, drove around and looked at some stores. Returned at 2:50pm. The lobby was full of guessts waiting to check in. At 3:00pm check-in commenced. First guest took 10 minutes. The lady at the desk didn't know how to check guests in & had to call another lady. Received key cards at 3:45pm. Exited elevator to face open room, assumed someone had just entered. Turned right to look for our room. Returned back to open room, that was ours. Enter non-smoking room to the smell of cigarettes. Didn't feel it like waiting in line again to request room change & decided to drive to Kemah. On the way out, asked Front Desk to spray room with air freshener. Returned a few hours later, no change. Tried turning on lamp. No bulb. Tried another. No bulb. 5 sockets in the room, only 2 bulbs. No bulb in the reading chair lamp, one side of bed and one side of desk. Lamp shade on other side of bed would fall off without being touched. Finally left it on the floor. Husband opened the mini fridge. It's defrosted and leaking water. What's with the half pillows?! The bed pillows were the size of small throw pillows. If you rolled over you fell off the pillow. We could hear the elevator chime all night and the AC sounded like a running toilet. Cheap attempt to hide drywall damage near the shower. Cheap attempt to update the bathroom mirror frame, paint on the mirror. Didn't want to chance eating breakfast there. The Waffle House nearby was excellent.

  • 4
    « Business trip »

    I was impressed with this motel considering the price. I am a little 'picky' when it comes to staying in small town motels but I was happy there. The only complaint was that they didn't show me in the room on their computer and gave the room to someone else who tried to get in the late afternoon...luckily I had the latch closed and the person went away. I was rather frightened at first and called the front desk attendant who 'brushed' me off and said it was their fault for not properly entering me in the computer. Oh well other than that it was fine!

    5
    « Excellent »

    Helpful, friendly staff; nice rooms; comfortable bed, good breakfast; my daughter and her fiancé had a suite that was very nice; quick trip to cruise terminal and half the price of a room in Galveston

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 45 South and Exit 15, at the light take a left. stay on FM2004 and pass the 1764 Highway then you will see the BEST WESTERN Mainland Inn & Suites is on your right. ·From: The south. Take Interstate 45 North and Exit 15, at the light take a right. stay on FM2004 and pass the 1764 Highway then you will see the BEST WESTERN Mainland Inn & Suites is on your right. ·From: The east. Take FM2004 west the BEST WESTERN Mainland Inn & Suites will be on your left in front of Mall of Mainland. ·From: The west. Take FM2004 east the BEST WESTERN Mainland Inn & Suites will be on your right in front of Mall of Mainland.