BEST WESTERN Hotel Terrace Inn,  Terrace

3.5/5  - based on 245 guest reviews.
4553 Greig Avenue, V8G 1M7, Terrace, Canada - See map
+1 250 635 0083 +1 250 635 0092

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 246 traveler reviews
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Terrace's finest hotel with personalized service and a friendly atmosphere. Stay at this Fully renovated 100% non-smoking Hotel, with 42 Inch LED TV's ,freshly carpeted, new bed linens, wireless and wired Internet. The BEST WESTERN Terrace Inn offers both the comfort and convenience to make our guests feel right at home. The Hotel is centrally located to offer guests easy access to local attractions including the Nisga'a Lava Bed Park and the Mount Layton Hot Springs. Hotel guests can enjoy skiing at the Shames Mountain Resort in the winter and fishing on the famous Skeena River, during the summer. Select guest rooms include views of the Coastal Mountain Range and suites with a Jacuzzi tub. Hotel amenities include new 42 Inch flat-screen LED televisions, Fitness Center , Meeting and Banquet facilities. Guests can enjoy a complimentary Hot Buffet Breakfast Every morning. The BEST WESTERN Terrace Inn is only two kilometers from Heritage Park featuring an old world pioneer village. Hotel guests can take advantage of the nearby Llama Ranch or enjoy picking blueberries at Shames Mountain. Guests will find unique art shopping at the Falls Gallery only three kilometers away. For those seeking outdoor recreation, Lakelse Lake offers the best in boating, swimming and fishing. Make reservation today at the BEST WESTERN Terrace Inn. Enjoy your stay with us .

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Room 1

Guest reviews


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based on 246 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
76
Verygood
 
84
Medium
 
43
Poor
 
28
Horrible
 
14
Business Business 158
Couples Couples 22
Family Family 30
Friends getaway Friends getaway 7
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Terrace Inn,Terrace
  • 5
    « A Hotel to stay »

    I was amazed to see their customer service and facilities. It was a complete package. Attended a meeting and found the meeting room up to the mark with all the latest technology. Rooms are decent and well equipped. The front desk lady Divya was very helpful and she had the smile all the time. lovely people to stay with. I don't think any other hotel in the area can give this kind of excellent service. Lovely, thumbs up the front desk staff.I noticed something which should have not happen in front of guests. Staff should be treated respectfully

    4
    « Nice stay, nice people »

    Room was nice, bed comfy. Staff very professional and friendly. The free breakfast had an omelette bar, a nice touch. The business centre was hand for a last minute print I needed. Free parking outside. A good stay overall.

    5
    « Happy Customer »

    Very clean, great beds and staff very friendly. Food is the best in town! Pub was not too loud and reasonable prices. Stay here every time I'm in town. See great improvements every time i come here. Love BWTI!

    5
    « Best place to stay in terrace »

    I attended a company meeting in this Hotel. And stayed in this property. All the Stuff was professional. I was surprised to see all technology in this his Hotel wow. I enjoyed lounge food and the best part is the breakfast live cooking omelet station wow. Thanks for the Best service. See you guys next time.

    4
    « Pleasant surrprise »

    Very friendly staff, great breakfast, good restaurant. Overall a pleasant surprise. One draw back is the walls seem a bit thin so you can hear others in the halls and other rooms. Overall, a pleasant surprise. I will stay here again.

    4
    « Clean & Centrally Located »

    Hubby and I travelled to Terrace on the bike for my friend's wedding and stayed at the BW, which we trust to meet expectations around comfort and cleanliness. We weren't disappointed. On arrival, we were upgraded on the spot to a king suite - a welcome act of kindness after a long journey.The room had generous proportions, was refreshed with modern furniture and offered an updated washroom, which was clean and in good order. There's a little work-out room on site, also very clean, which was well appreciated. Breakfast was excellent, and well laid with diverse choices. The property was kitty-corner to an enterprise car rental - very convenient. I would stay again.

    5
    « Workshop held for Training Water Monitors »

    We recently held a workshop for Training Water Monitors and found the meeting room, catering and service to be excellent. The catering manager was very kind and had the room set up to meet our needs perfectly. The coffee, tea, freshly baked goods as well as the provided lunches were served on time and enjoyed by all. We would not hesitate to recommend this conference facility for future workshops. The staff were very professional and very helpful. Thank you!

    5
    « An Amazing Year End Gala! »

    We held our annual award gala at the Terrace Best Western in their Skeena Room. From the moment you walked in you knew they were there to impress. They table settings were beautiful with matching chair covers and lighting to match our company colors. They took the time to discuss layout and preferred options for the evening. When it cam to dinner time they raised the bar once again. The meal was excellent, staff were attentive and everyone walked away full and happy! As we moved into the night there were staff around for any questions we had and ready to help us as needed. The bar was well stalked and the bar tender worked hard to try and remember preferred drinks. The only challenge was we had to close down around 11 as sound can travel up into the rooms. But in the end everyone was so happy with the evening that no one noticed. Excellent service and Food, They helped make a good night Great!

    4
    « Great hotel »

    Friendly knowledgeable front counter service. Nice rooms. Great breakfast included. Nice pub with good food menu choices. Found the pub waiting staff was a bit unorganized but friendly. Pizza and Chinese restaurants close by.

    5
    « Hospitality at its best »

    My first stay with Best Western Terrace Inn has been very impressive. Here for 3 days for business both hotel rooms and meeting rooms/catering used. All of the staff were absolutely amazing and hospitable - they should take pride how friendly and helpful they are. Rooms were clean with a fridge and included 2 complimentary bottles of water. Our business used the meeting rooms and catering services. The catering services staff were on top of things, including when we had imminent requests for support. Only downside for me was the gym - universal gym did not work well (could not adjust hand sets and weights were difficult to adjust. Would suggest adding a few gym mats for those who wish to do core strengthening. Overall a great experience. Will definitely stay here when I come back to Terrace.

  • 5
    « BCATEAM quarterly meeting Sept 13, 2016 »

    Mo and his team set up a meeting room to meet our needs, tables, conference call equipment and projector plus great food for lunch and hot coffee for our breaks. If you need a meeting place in Terrace, try the BW Terrace Inn.

    5
    « Lavish breakfast at the best!!! »

    We stayed there for 2 nights. Just loved their lavish breakfast, live omlete station is the most attraction of breakfast and is absolutely free which is more exciting. Staffs were super friendly and courteous. Well cleaned guest rooms and also have room service available which made our stay even more comfortable.Centrally located which gives easy access to restaurants and shops. Whatelse need more!! Definitely will return.

    3
    « Competition has finally arrived »

    This was for a long time the only half decent hotel in Terrace. They did do a reno a few years ago but the building is very old. On the upside breakfast is 4/5 for a free one. The location is close to downtown. The down side is the building is old and that's something you can't fix with a reno. If you like really hot showers you run a real risk of getting burnt as the water temperature goes up when some one less flushes. Then for some reason I had a portable AC unit in the room with no window screen where they had the air tube. As well for whatever reason the cleaning people guess never move the shower curtain because there was a pile of hair and dirt under where it rested on the tub. Now that a Holiday Inn express has opened I would say they need to up there game a bit to compete with a brand new Hotel.

    5
    « Best Best Western ever for service »

    We only stayed one night due to a trip into the Nass Valley for a few days. Our check in was amazing; we had our grandson with us for the day and Divya at the Front Desk made us all feel special and was on the same wave length as our 12 year old grandson. We shared lots of fun laughter. Check out was perfectly done as well. The breakfast service is the best we have ever had at a BW with many choices, very fresh products and a few menu items cooked to order...and all complimentary. Service in there was by Pragya; same excellent service as the Front Desk...professional, caring and so very personable. Kudos to the Terrace Best Western...we wouldn't even think of another Hotel in the area due to your service and will be back for a longer stay next time.

    5
    « Good stay »

    Older hotel on outside but good hotel. Excellent service and breakfast. The eggs, bacon and other foods were cooked at the hotel. Not your usual express breakfast. Best hotel in town. One little problem, room 220 the air conditioning did not work. The thermostat would move to lower temperature, the air conditioner appeared to turn on but the temperature would not lower. The night staff brought us a fan and we opened the window. The staff offered to move us but we were tired, unpacked and did not want to move . I mention this as When we checked out, I was Informed the maintenance man said the air was working fine. This was July 26 or July 27 2016.

    5
    « Comfortable Room and Outstanding Hospitality »

    My husband and I stayed here twice in the last week. Both times our room was very comfortable and clean, and all of the staff was so warm and friendly. They went out of their way to make us feel welcome and to let us know they appreciated our business. Way above and beyond the scope of what their jobs require. The absolute best Best Western we have ever stayed at. Thanks to each and every one of you for making our visit something very special.

    5
    « Great Customer Service! »

    Staff went above and beyond when I realized I left my wallet in my room once I was at the airport. They had a taxi bring it to me at the airport! I doubt many hotels would go to that extra effort. The taxi driver didn't even want to accept any money for the trip. wow.

    5
    « Comfortable stay »

    i know what to expect when i stay at the BW in Terrace, staff is very helpful and the snacks upon check in are a nice treat. attended a wedding at this venue and it was a great space to host a small wedding for a couple hundred people

    4
    « Best hotel in Terrace »

    My husband and I stayed there last night. The room was clean, king bed was very cozy and comfortable, and the room was well equipped. We enjoyed an excellent meal by room service from the hotel's restaurant. I had butter chicken with bread and mango pickles. It was delicious. My husband has the steak and baked potato which was also excellent. Desert was apple pie with ice cream and Tiramasu. Yummy. Breakfast was included in our room price however, we were running late and didn't have it this time. We highly recommend staying here. The staff was professional and welcoming. We will definitely stay there again when in Terrace.

    3
    « Frustrating Experience »

    The room was satisfactory, though I could hear the party next door. Customer service, however, was not satisfactory. Non-responsive contact number, no early check-in, no attention to needs upon arrival. At the time of booking, I was unable (after at least 4 attempts) to reach anyone at the number provided on the website. When I finally called the 1-800 number, the representative apologized for this and helped me book my accommodation. I stated I would need early check-in the rep said, "No problem!" This was not the case. I arrived at 11:15 am and was not able to check in until 3:00. I was obliged to use the public bathroom to change clothes and prepare for a business meeting and was offered no accommodation or amenities. I sat in the lobby for 2 hours, in anticipation of a business meeting and still was not able to check in. Although the check-out experience was efficient, the arrival experience was extremely frustrating and unacceptable. Will not stay there again.

  • 3
    « Poor internet »

    Internet was so intermittent; worked for 15 minutes, then off for 20 minutes, very slow, almost dial up speed. Thermostat did not work, temperature stayed at 24 C the whole night . Rooms are old, need updating fairly soon. Front staff were nice, so that helped somewhat

    5
    « Best Hotel in Terrace Hands Down »

    Great staff, great food, Pub on site. I cant say enough how friendly the staff are here at The Best Western Terrace. This should be your go-to hotel in the Terrace area. Thanks again for the great stay. See you in a month or so!

    5
    « Great Stay »

    I've stayed a few times now and every time they do better than the last. Always improving. This time I came in on a Saturday and lots of people painting and doing special cleaning. I had a corner room on the top floor which was very quiet as was the central air conditioning. The staff are all so friendly and helpful. The included breakfast was very good. They also have a small menu you can order from if the buffet isn't too your liking. Just great. I was eating and one of the staff came by to every table and asked how everything was and if there were any suggestions. Just great service. I used the fitness centre and the machines were well maintained with no squeeks or rattles. I would suggest some floor exercise mats for stretching. There is an attached restaurant but Don Diegos across the street is very good. Very good hotel experience.

    1
    « Try a different hotel in Terrace, or better yet, keep driving to Prince Rupert! »

    We stayed here to break up the trip from Stewart to Prince Rupert, but that turned out to be a mistake. This hotel was pretty bad. First of all, it was a bland old building, which probably should have been a warning. The room was functional, but it was rather old and odd. When I had made my reservation several months before, I suspected that this place might not be very good, so I booked a suite in the hopes that I would get the best room in the hotel. If this was the best, I'd hate to see the rest of them. The place really needed an upgrade. The furniture was pretty old and worn. The room had an old-style popcorn ceiling which was cracked and stained from water leaks. One odd thing was a 10-foot by 20-foot area behind the couch that was completely empty, and seemed to serve no purpose. It's like they wanted to add square-footage to the room, but didn't know what to do with it. The bathroom was odd, too. The sink, towel rack and tub were extra low, like the room was designed for midgets. It wasn't a handicapped-accessible room because there's no way the bathroom was big enough for a wheelchair. Everything was just strangely low. The heating was also odd. It was cold in the room when we arrived. We turned up the thermostat and went to bed, but we were a little cold all night. In the morning I noticed a portable space heater in the corner. Doesn't the central heating work? Are we supposed to use the space heater to heat the room? If so, it would have been nice for someone to tell us that. The WiFi was pretty annoying. It would time-out periodically, and we had to log into it over and over using an all numeric hard-to-remember user name. The restaurant was nothing special and a little pricey. A better choice with an amazing selection of comfort food is Boston Pizza a little ways down the road. From our window we could see a Days Inn a couple of blocks away, which looked nicer from the outside. I wonder if that would have been a better choice. Actually, the best choice would have been to just keep driving to Prince Rupert! The following night, we paid only slightly more at the Crest Hotel in Prince Rupert, and it was vastly better.

    4
    « 3rd times the charm. »

    My last stay at this location was not a pleasant one by any means. I was planning on not ever going back there, but I needed a hotel and well this was my only choice. What a difference between visits. They have done some lovely upgrades to the rooms. Clean, refreshed and comfortable. I can't believe it's the same place. The staff are friendly and the breakfast was hot and fresh. The eggs were not just scrambled they were Mexican eggs and so delicious. The coffee was also good and ham cooked perfect. I will be back again and please disregard my previous review. This hotel has definitely fixed their issues and seized the opportunities they had. Well done. The only thing that needs a tune up is the internet. It was hard to send reports.

    5
    « Excellent as Always! »

    Always a pleasure to stay at the Best Western Terrace Inn! The staff are incredible and the amenities, food and location are excellent! The continental breakfast is immense and always hot. Service with a smile from everyone!

    3
    « Best in Terrace but not saying much »

    Best Western is the best hotel currently in Terrace but that isn't saying much based on the other hotels. The positive to the hotel is the breakfast the negatives are the comfort of bed and unsafe feeling around the hotel

    4
    « Quiet hotel good location »

    Stayed two different nights there during my trip. Was quiet and comfortable. Staff was very polite, friendly and accommodating. Hotel was a bit run down, and in a seedier part of town. But was close to the downtown area so easy to walk. Breakfast was included. Standard fare, good coffee. Not wheelchair or disability friendly as you must go up and downstairs to reach the lobby from the outside.

    2
    « overpriced, poor maintenance »

    1st room had no a/c 2nd room had water damage on ceiling as it was on the top floor. Blah Blah Blah. Not much more to say but overpriced room. Did not meet expectations. Will not return to this type of poorly looked after hotel

    4
    « business stay »

    Had a very good stay at the hotel. The restaurant food was delicious, the staff very friendly. Would recommend this hotel to anyone that goes to Terrace. Will probably stay there if I go to Terrace as a vacation and for any other time I go there for business.

  • 3
    « Standard franchise with some good local ales and asian foods »

    Visiting with colleges; box stand hotel but some good curries etc on menu.cajun chicke was ice. We had the meats and starters, qute a few local beers and wines. Quick booking in/out by lady on desk. Based in town centre. Clean throughout and large car park at rear; go see the mini irish village towards tbe right side of hotel rear

    5
    « Stay from April 11-13th for business »

    I was staying at Best Western for business purposes, was greeted warmly at check-in as well as each time I came into the lobby someone greeted me and asked how my stay was. Staff were very friendly and offered to help with any request I had. The breakfast was lovely and totally appreciated as it was ready to go during my early morning trek as well as when I had a little more flexibility. The bed was comfortable and the black-out curtains were great. All was Great!

    5
    « fantastic stay in Terrace »

    This hotel is in a great part of town and is very central to everything. The hotel staff are attentive and friendly. There is a wide range of hot breakfast items and restaurant food was wonderful as well.

    4
    « Great Hotel »

    I stayed at this property for one night while on business in the Terrace area. The hotel is in a quiet area in town, with several restaurants at walking distance. Parking is at the back in an area where some shady characters were lingering in the afternoon and night. The property looks a bit old, but the rooms and the public areas are clean and well maintained. Bed was good enough for a night sleep and the bathroom has all amenities you require. Great buffet breakfast included with good variety of hot and cold items.

    4
    « Business in Terrace »

    The outside of the Hotel, don't let it deter you, it's old and tired. However the rooms are excellent and have been upgraded. The lobby is old as well however the staff are friendly and very helpful. I must also mention that the staff are very cheerful as well.

    4
    « Good Hotel »

    Staff are great, helpful and polite. The room was clean, and furniture was modern. Cable selection was good. Wifi did drop off alot, so when it did work it was good but like I said it can drop off or be spotty most of the time. Breakfast was excellent, and there is a big selection to choose from. It does have hot breakfast also. The room was average for quiet as in the evening I was there at 3 am there was a street cleaner going by and you could hear it, so windows are not insulating sound well.. Overall it is a nice place to stay.

    4
    « Pretty good spot »

    I had never been to Terrace so not sure what to expect. My room was clean. Nice to have a fairly large fridge and loved having a microwave in the room. Decent basic exercise room with pretty much all you need for a decent workout. Also only a half block to the liquor store for cold beer after you are done. Loved the way they do breakfast. Lots of options for the buffet but you can also order of the menu (all included). I ordered poach eggs to go along with some of the buffet items and they were perfect every time. Great staff !!!!!

    5
    « Good Hotel with pleasing staff »

    This hotel is one of the best ones I stayed in. Very courteous and helpful staff. Clean rooms. Nice restaurant with lavish breakfast. Very personal and caring staff. Internet was excellent and overall service was extremely good. Worth staying !

    4
    « Nice, Friendly, and Clean »

    I usually stay here for business and I really like it. Everyone is very friendly and try to get you what need. The restaurant has amazing Butter Chicken and the Continental Breakfast (with the price of the room) is extensive...great eggs! Even the lounge is nice and makes a super Bellini (ask for Shelley!)

    3
    « My new hotel of choice in Terrace »

    I work in Terrace occasionally and have tried many of the hotels there. From now on I'll be staying at the Terrace Inn. Location is great for access to downtown after work, such as restaurants and shopping. Parking is convenient, rooms are comfortable and clean, breakfast bar is great and there is a little bar for a snack or drink in the evening while writing reports on your days work.

  • 4
    « Good choice of hotel in Terrace »

    I was happy with the quality of this hotel. There is an in house restaurant/bar which made in convenient. There was also an included breakfast option which made the morning much easier. I would recommend this hotel if travelling to Terrace.

    4
    « Excellent service and very friendly staff »

    Spent a week in terrace on business staying at the Best Western. The appearance from the outside was not great. It doesn't have any grounds being right on the sidewalk with parking behind and off to the side. I got inside and found the staff to be very friendly and helpful. My room was on the 3rd floor street side. It was clean and everything was in good shape. From the exterior the building looks like it's been around for a while you would think it might be rundown but the interior is well looked after and very clean. The breakfast is included and featured all the usual fare. I found the eggs better than most other hotels and they did offer to cook eggs separate from the buffet. This I hadn't found at any other hotels that offer the buffet breakfast. Over all, this Best Western is worth staying at and the next time I'm in Terrace I will be staying here.

    2
    « Ok Quality and Over Price »

    Carpet in the room is not clean and has stains, internet is very slow and at times hangs, I found it overprice for the quality of accommodation and rooms being offered compared to other hotels I stayed in before.

    3
    « terrible wifi »

    wifi was poor, and due to that likely will not stay here again as stable internet needed for work. did not matter the time at all, it was always poor. the hotel exterior looked like an old hospital. the staff were very very good. esp at restaurant & lounge. food was very very good

    3
    « Surprisingly nice stay »

    I was working in BC for 2 weeks back in Nov and spent 2 days in Terrace. I don't typically stay at Best Westerns but there was not much choice in Terrace. I was a bit concerned by the pictures I saw of the hotel on Tripadvisor before coming but I was pleasantly surprised to find the room looking a lot cleaner, more modern and more tastefully decorated than the photos I had seen. They must have renovated some time recently. The front desk staff were extremely friendly and helpful. I ate at the restaurant the first night and found the menu to be fantastic and, again, the staff quite friendly. Breakfast is included in the stay and was pretty good. Not enough ketchup to go around at breakfast but that's just me nitpicking. The hotel was walking distance from the casino we visited for work but was also close to other shops and restaurants. I would definitely reconsider my stance on staying at Best Westerns in the future based on my positive experience here. I wish I could give it 3.5.

    4
    « A Good Place to Stay in town »

    I stayed two nights at The Terrace Inn on a business trip. This place is clean and quite adequate, actually quite nice rooms, but is a bit expensive. Once the three hotels currently being construction in town open up, I expect there will be a drop in price. Breakfast is included which is nice. The restaurant isn't open but the bar has a full restaurant type menu to choose from. I didn't eat there so can't comment.

    4
    « Great service! »

    Stayed at the Best Western Terrace Inn for 3 nights. Room was nice, hotel staff was very friendly and helpful. The free breakfast is a huge bonus! I will definitely recommend this hotel to others and will definitely stay here again. Thank you Best Western Terrace!

    3
    « Meh, not excited. »

    I arrived to a missing reservation, but to their credit they put me up for the night. I was taken aback by room rate of $150 + taxes. This is not the Bayshore or even the Doric Howe (Vancouver Hotels). This is a Best Western in a work town. Rooms like the one I had should be about $85 -$100 at most. The amenities don't support the ask. I found hair on the floor of the bathroom, which was not nice. They should do a better job of cleaning the room.

    5
    « Great Hotel, wonderful Staff »

    We had a suite room. Newly renovated, nicely appointed rooms. The breakfast in the morning is worth while, and the staff at the hotel make you feel like you are staying at an expensive hotel. The restaurant downstairs has delicious Indian Food, you HAVE to try the butter chicken. Coming from Surrey it's worth it!

    5
    « Best Place in Town »

    The hotel is fabulous in many ways with friendly staff providing excellent service, delicious food, and lovely rooms. The room was a home away from home. As always, the hotel delivered a high-quality impressive experience. If you come to Terrace Best Western is the best place to stay. Special thanks to Lisa for preparing me special breakfast and Divya for a warm and friendly welcome and take care of all my needs.

  • 3
    « Business stay »

    Stayed here in mid January for 1 night, room was clean, bed was comfortable and the tv was a decent size. Free breakfast was typical for this class of hotel, waffle maker, some fruit, cereal and scrambled eggs. Hotel is a bit older so one hears sounds from plumbing and snow removal. All in all a reasonable nights stay and I'd stay here again.

    5
    « Great find while just passing through »

    We're driving from Florida to Alaska, so, needless to say, we've stayed in quite a few hotels over the past week or so. This particular hotel, however, was the best. From the moment we checked in our stay was a very positive experience. The dinner was excellent (every dish our party ordered was delicious), every employee we encountered went out of their way to be helpful, and the room was very clean and comfortable! We would most definitely stay here again.

    4
    « Upgrade Descent »

    All I can say is that the front desk staff is very courteous. Especially the evening receptionist Ahmed he was very welcoming and took good care of us and as well as Kiran she always had a smile on her face and kept us smiling. But Ahmed made us feel like we were at home he was very welcoming. His customer service was exceptional. The rooms were decent since its an Inn so basically what your basic knowledge is about an Inn it has it all. I had read the reviews and I could definitely say that it was nothing like I read it has improved a lot for the best. The management still needs improving as it can be seen but the employees are working very hard and well. All I can say is that we really enjoyed Ahmed's time and effort towards us. Definitely, will be staying there again.

    5
    « The Best hotel in Terrace, BC »

    Excellent accommodations from the delicious breakfast to the comfortable beds and excellent internet service. Centrally located, very clean and wonderfully efficient and friendly staff. I highly recommend the Best Western Terrace Inn.

    5
    « Weekend get-a-way »

    I read the reviews and was pleased with the accommodations, service and hospitality at the Best Western Terrace. There was a great restaurant on site that served Indian food that was fantastic! The service was also very good and prices were fair. The complimentary breakfast also exceeded my expectations, I assumed it would be a standard continental, but there were many hot items including omelettes, sausages, waffles and hash browns as well as the usual cereals, baking, and toast, I would certainly stay here the next time I visit Terrace and would feel the price was very fair the service received.

    1
    « Very noisy location »

    This hotel is located right beside train tracks which you hear all night long. The rooms have been updated recently but the beds are very hard, there is also no way to turn on AC in the room so you have to put your window open and the noise is even louder. Only Plus is good breakfast and large tv in room

    2
    « Noisy Dated rooms. Good Breakfast Service. »

    We stayed over a long weekend and there was minimal staff on location. The room was not made up everyday unless we asked for it. The rooms are very dated and need an update. The hotel is quite old in general. There is little hot water in the morning when everyone is showering and the boiler is very noisy.The breakfast though was very good. Every day there was a new menu and its free. It is an OK hotel to stay for the night passing through but after that it is not good.

    4
    « Good hotel...still room to improve. »

    Hotel rooms are newly renovated and are pretty clean. More care with the painting and renos would make the hotel much more appealing...like not painting over fixtures. Still nice to see the owners keeping the appearance of the hotel current. The breakfast is really lacking...it used to be much better. Both days the food in the warmers were cold...eggs, bacon, sausages, pancakes and french toast. They either never turned the warmers on or they were so low that the food was kept at room temperature. This made most of the food inedible. More care in this is certainly required. Staff is always friendly and they do try hard. The hotel will need to address their prices...as they are higher than the other hotels and their food will need to be kicked up a notch to compete with the two new hotels and even the newly renovated Days Inn. Still my go to hotel in Terrace...7 years and counting.

    4
    « Great Rooms, OK Customer Service »

    The rooms are the best in town, but the customer service is lacking. They're not overly cheerful or friendly and I've had some negative experiences. For example, considering how busy Terrace hotels have been, I thought there would be some forgiveness when I had to leave town for an emergency and cancel my reservation. I know they had plenty of time to full the room, and I'm sure they did fill the room, but the person I spoke to was rude and charged me full rate for a late cancellation. I will stay here if my preferred hotel is fully booked, but poor customer service can sour a good hotel.

    3
    « Not very good »

    The room temperature was 28+ degrees Celsius when I walked in, heating fan a full blast. Opened window and attempted to turn on AC to cool I down, AC did nothing except spew more hot air, turned it all off and. decided to go for dinner and when I returned it was still hot in the room, contacted front desk to complain, he came up and told me to turn the AC, told him already tried that and doesn't work, insisted I do it anyway saying it will take 15-20 minutes for cold air to get there. 20 minutes later it was still blowing hot air and the room was back up to 28 C. I asked to be moved to different room but was told they're sold out. Gave me an osculating fan and said it would help. Told me they have been getting work done on their HVAC system (installing digital thermostats) in order to correct this problem. An earlier TA report mentioned the same issue, plus the next morning in the lobby hear other people complain about the same problems with their rooms. Took 15% off the bill, but still, the rate charged even after the discount do not reflect the quality one should receive for the price paid. While to décor and room appeared nice in first glance, a closer look revealed several stains in the carpet as well as dirty walls, I'd say there is a lot of lipstick on this hog. On a brighter note, the breakfast was good. Looking around Terrace the next day there appears to be 2 new hotels under construction, one as you come into town from the east and one as you leave going west on HWY 16, no indication as to what brand yet. Hopefully by spring there will be some additional competition in town, Terrace desperately needs it!

  • 5
    « Visiting family for Thanksgiving in Terrace, BC »

    We visited family in Terrace for Thanksgiving and the following week. Our stay at the Best Western Terrace Inn was the best! The hotel is very clean and the rooms are very comfortable. Breakfast was included with our room and we greatly enjoyed that meal every day. The hotel is located close to the center of town and was the perfect location for us to experience the great outdoors that Terrace has to offer. Hotel staff are all very friendly and helpful. It was a great week! We will absolutely stay at the hotel again.

    2
    « Rooms at 25c »

    My 2 bullet rating might be a little generous, but saying it is terrible is a bit harsh. Room is average but what i really did not appreciate is a room at 25.4c and no aircon other than opening the window... for close to 200 i would expect better. so many better options i would guess in Terrace.

    4
    « Not particular attractive from the outside but rooms good. »

    I stayed here for one night with a wildlife photography tour group. The hotel looks a little old from the outside but the bedrooms are typical best western and were clean, comfortable and although slightly hot when I arrived I did manage to get it to cool down. Although I have to say that the air conditioning was a little slow to respond but luckily the window opened so i could get some cool air into the room. The breakfast was OK but not exciting. Very basic but adequate is the way I would describe it.

    4
    « Perfect Hotel for Business »

    I have stayed here over many years for business. Excellent helpful staff right from check in to check out. My impression is that they do care that you have a good experience while at the hotel. The rooms clean and tidy and the bathrooms are always nice and clean. This is very important. Hot breakfast (included) is always very good. I ate at the hotel restaurant for the first time and ws pleasantly surprised at the quaility of the hamburger. Excellent fries.

    4
    « Nicest place in town »

    I've stayed at about 6 of the places in and around Terrace and this is my favorite. It doesn't look like much from the outside but has been updated throughout the inside. New beds and huge tvs. Too bad they went with blankets instead of comforters. Can't say enough good things about the staff. From the front desk to the housekeepers and breakfast people. So great. The included breakfast was very good and much better than allot of the bw plus locations. So close to walk to downtown and so many restaurants. Don't hesitate to book.

    2
    « Definitely independently owned and operated »

    I feel disappointed by this hotel. The staff is super friendly and I have a feeling the customer service would good quality if I ever asked for anything, but the condition of the rooms are below comfortable. I drew a bath and when I stepped in, the walls of the tub were slimy. There are paint patches all over the washrooms to mask dents and holes that look like they've been filled with toothpaste. The room had this funky smell to it..so I kept the bathroom fan and light on for my whole stay (the fan and light are on the same switch). The curtains are dusty, and this room is under average. This is one of the best hotels in Terrace unfortunately, so I may try a B&B next time...

    4
    « good clean hotel »

    Excellent small town hotel with decent restaurant and free breakfast. The eggs were real. Rooms pretty standard. staff helpful and polite. We were there for a conference which provided a simple lunch.

    3
    « Listening to Your Neighbors Central »

    The walls are thin. As I writet this I am listening to my neighbors and their regrettably lengthy discussion. This is interspersed with the sound of the trains a few hundred yards away (which I prefer to my neighbors to be honest). There are not that many choices in Terrace for a hotel, but this is clean if worn and central to the downtown (although there is not much that is not). A nice staff person in a faded lobby next to a worn down lounge. I might try a B&B next time, this is very below average. I do hope my neighbors are early to bed types...

 

Getting to the hotel ...

All directions
·From: The east. Take Highway 16 West and follow signs into city. Turn right after overpass onto Greig Avenue. The BEST WESTERN Terrace Inn is on the right hand side, the second tallest building in Terrace. ·From: The west. Take Highway 16 going east to Greig Avenue and turn left to the BEST WESTERN Terrace Inn.