Best Western Tbilisi Art Hotel

One of the worst and third class staying experience I ever had at this hotel. **Cleanliness / Hygiene:** Room had a hard, unpleasant smell, probably pee smell from the washroom. Complained many times but they couldn't solve the issue because this is maybe an expired old building, nothing to do they were helpless. **Service:** They are not cooperative. Other than recreation, they don't have any active service people there. If anyone needs help, they are not able to assist, only saying sorry. **Food/Breakfast:** They hardly maintain this flag that they offer complimentary breakfast. But food you must prepare to eat outside if you want to fill up your stomach. **Summary:** I will never stay at this hotel even if they pay me to just stay for even 5 min. That bad smell I couldn't tolerate. We suffered and accepted because there were no other options available at that holiday time and I paid the full booking fee in advance. **Recommendations:** Don't. If you don't face any unavoidable situation, then you can consider it for survival, but if you have money, don't waste it here. **Dear reader:** If they deny this review, I will share all evidence in reply.

Hotel is very near to center, with clean rooms and friendly stuff. Breakfast is great. I would definitely stay here next time. Hotel has parking and it is located in a very quiet part of the center city.

As I stated in title, the hotel is exceptional; Although the area is a bit hard to access by cars and transportation, it's still an overall good experience. The area is very near to food places and necessities as well, can be done by walking a few blocks.

The staff was very professional and helped me, rooms are big and comfort. The location of hotel is very good. The are many Halal restaurants for Muslims. Also many Markets available close to the hotel.

The hotel is situated far away from the Old Town so you will need transportation for all activities. The hotel is situated in a building which seems to be largely under renovation as most of the floors were not occupied and were without windows. It gives you a quite strange feeling. Is the hotel going to collapse during the night? The hotel staff, however, were all very helpful. The room was big and had a nice bed, which we hardly used as we had to leave at midnight to catch the flight. Because of that we did not have a chance to evaluate the breakfast.

this is amazing hotel & good food with easy assess for all near area old Tbilisi. breakfast tasty and friendly staff caring and quick services over all very good. i really wish to select again in this hotel

I stayed for two nights the biggest downfall of the hotel is the fact that Taxis and Bolt cannot locate the address as it is not possible to enter the front entrance of the hotel the My driver was driving me around for a good 25 mins before he gave up and asked me to walk to the hotel myself.This would be no good if I had very heavy luggage. The stay however was very good and staff was very helpful and kind.The rooms was big and with plenty of space.Breakfast was also very good .Unfortunatly the hotel bar did not seem to open during my stay

Stay in The best western was a pleasant experience with a very friendly staff. Their breakfast was sumptuous & fresh. The rooms were well kept, and spacious and best of all with no foul odours. A bit far from the main centre and places of attraction but well connected.

Friendly and polite staff, we ask for early check in and late check out and they comply, i missed the brown doggy that was always sleeping in the entrance ,would gladly recommend it if you visit Tblisi.

This was a quick 1-night stay in the middle of Tbilisi. I was pleasantly surprised with the size and quality of the room. Also, the shower water was the perfect temperature. Unfortunately, I couldn't control the air con very well... it was too cold so I turned it off and woke up to a hot and uncomfortable room. We had an amazing view of the city from our room with brief fireworks in the evening which was special. The hotel itself gave us 2 complimentary bottles of wine which was also unexpected and special. We really enjoyed our brief 1 night stay here.

The hotel is very close to all the shops, restaurant and fast food. The staffs are very pleasant and the room is very decent. The breakfast in the hotel is amazing as well. The weather is a bit chilly during this time of the year but the hotel is warm enough so you'll really sleep comfortably. The only downside is the rooms are not sound proof but didn't bother me.

Hotel seems pleasant enough however unfortunately there were too many problems… Rooms are clean and tidy and shower was hot and good. The food on the whole was good and the staff friendly and helpful. The bed was rock hard. Very difficult to get comfortable but by far the worst thing was the internet. Despite offering free wifi the speed and consistency is sadly very lacking. We stayed 3 nights and is was shocking every time we tried to use. It's far to slow and honestly reminded me of dial up for those that can remember that. The free bus wifi was 100 times better. Unfortunately we live in a society whereby internet is now a necessity for which this hotel is severely lacking.

The location of this hotel is very ideal as it it near the metro and around the city center. There's lots of grocery shops, bakeries and food shops around the hotel vicinity. My friends and I weren't expecting how close we are to everything and how convenient our location is. The staff are super nice and accommodating. All of our requests were attended to and everyone was more than willing to assist us to whatever we need. Will surely comeback

We had a great room. It was spacious and the view was very nice. The bed was very comfortable and the room was very clean. I would return in a heartbeat. Prior to staying at the Best Western, we were several days in another hotel, which was noisy and we had other problems. At the Best Western the security was excellent and the breakfast was top notch. We would return in a heartbeat.

Wifi is very good and fast and very nice room with balcony feeling relaxed in the morning sitting in the balcony bathroom is also big enough hot water is available all the time room has many charging sockets

Amazing staff who goes all out to help their guests. However spa bar and restaurant facilities are missing that's a let down, also the location is hit difficult to find for taxi drivers but overall it was a good stay

Staff was nice. They didn't accept my online payment without a letter from the bank. Smoke smell was coming from the hall and into the bathroom for some reason. Could hear noises from outside like dogs barking loudly, noise insulation could be much better.

My room was huge, the biggest I've had in the world. The staff couldn't have worked harder to make my stay more comfortable. The staff were friendly, extremely helpful, and very knowledgeable about the local area.

This Best Western was a great budget hotel to stay in while exploring Tbilisi! I will admit, as other reviewers have mentioned, it is a bit difficult to find by car as it is behind an old sports arena and you have to drive through the (gated) parking lot to get to the front door. But since I did most of my traveling by Tbilisi metro, I didn't have an issue. The metro stop is a short walk away, which made it very convenient to me. If I did need a taxi, the front desk was always happy to call one and help with the price (taxis aren't metered - you need to set/negotiate a price before getting in the car, and the desk clerks will help you translate and not get ripped off). There are a lot of restaurants around the square in front of the sports arena giving you many options for meals. Getting to the rooms can be a process as you have to use one elevator to get to the 14th floor (first level of rooms), and then walk down the hall to another elevator that reaches the upper floors. This 2nd elevator is tiny, slow, and has three steps in front of it making it difficult if you have a lot of heavy luggage. The room itself was on the bigger side, and mine had a small balcony which would have been nice to use if it wasn't the middle of winter. The bathroom was nice - European style with heated floors and towel racks. The WiFi signal was strong and decently fast in my room. Overall it was a great base from which I could explore Tbilisi, and I'd gladly stay there again.

Breakfast was a part of the package. But the quality & variety both were much below standard. Also the location of the hotel is little difficult to find. Because it is inside a paid parking area. Hence it was difficult to find it out.

not satisfactory. The breakfast was pathetic. Not only the options but the quality and availability was terrible. And this was not for only one day in fact this is on a regular basis and I had to call the manager every day for the same. Though the front desk manager Keti was excellent and tried her best but nothing changed the situation. In fact Keti arranged to send a bottle of Wine and fresh fruits to or room as a gesture but the situation will change when the hotel management looks into the issues seriously.

Hotel was decent but location was not good. Rooms were reasonable but the restaurant was horrible. Not a great choice for break-fast, very limited choice. No refills at the breakfast, of someone had breakfast before you, you would get what was remaining. The attitude of the staff at the restaurant was horrible.

Check in process was fast. Staff were helpful and friendly in general. Room size was ok. I got a room with many windows which was an advantage. Bed was ok. The only disadvantage was the elevator. There only one, for the whole building, so it takes time every time I need to use it. One advice I need to highlight, avoid rooms higher than floor 15, as you need to change the elevator at floor 14, and the 2 elevators are not next to each other.

I arrived early but the staff was very accommodating and upgraded me to a different room. Great location and within walking distance of the Metro. Also at check out my car to the airport had been arranged at the wrong time, but the staff was very helpful in calling a taxi for me since I don't speak Georgian. All around an awesome experience and will definitely stay again!

We had a late arrival and the service was not optimal. Despite that the documents said that the bar was open untill 2300 they closed the bar at 2200, so it was impossible to get a glass of wine or a coke.

Hotel is a bit hard to find and taxis can't access it without going through a car park. There is also not many places to eat in the immediate vicinity. However it is right next to the Metro and the rooms are an excellent size and far better value that those elsewhere in the City. The staff were helpful as you would expect from a big branded hotel and the breakfast was excellent. It suited us but would not suit people who want to be within walking distance of the Old Town.

Pros: Stayed twice in this hotel for a vacation. We stayed in there King Suite. One with balcony the other is without. Both stays are so quite, comfortable and decent, perfect resting place after a long day roaming around the country. Rooms are so spacious, and well equiped with basic necessities. Staffs are superb. They are very approachable, helpful, knowledgeable about everything a tourist will ask for.. and well spoken in english. Especially to Ani and tatelleah. Bar is available in the hotel! So you don't need to go out in the cold weather just looking for a place to chill out in the night. In house restaurant , room service and mini bar are readily available whenever required. Shoppings, restaurants, groceries, money exchange are accessible by 2-3 mins. walking. Old city is at least 15 mins by car depending on the traffic. The only Cons in this hotel is its not located in the main road. And for the driver to access the main entrance of the hotel they need to pay for the parking.so they tends to drop us on the street nearby to the hotel just to avoid paying for it.which is a little bit hassle for us especially when carrying a lot of luggages in coming and going out of the hotel.. Overall the stay are very good and the staffs are highly recommendable!!! Will definitely stay again and note for my future friends traveling to Tbilisi..

I stayed for a few days in the hotel on the upper floors-combination of two elevators. Room is clean and hot water available all the time. No complaints, except the breakfast is surely not to 4* standards, maybe because there were no a lot of tourists around. They could provide some of the typical Georgian food - no warm food for breakfast. When in town - try khachapuri, kharcho, lobio, selections of cheese and , of course, wine.

I have to say all the team is great, each and everyone from Check in till check out is doing their best to make sure you are happy during your stay. Starting from Amazing Front Office Team with Marta the Front Office manager and all her team I don't want forget any name but they are all at a great level of guest service, I have interact with each one of them. Housekeeping team is the most lovely I Have ever seen, I most say Tamuna the HK manager is doing a great job. Ate the restaurant also Ia is Amazing and all team working with her,The staff is truly incredible, from the bar to the restaurant. All members of staff are incredibly friendly and are always willing to help. will always come back to this hotel as really all what I need is there. 10/10

Have stayed at this hotel on 3 occasions in the last 6 months. There is nothing 4 star about this hotel. However, I still consider it above average for the following reasons : 1. It is located in Saburtalo which is one of the best and busiest areas of Tbilisi. Despite the hustle and traffic around, it is peaceful inside the hotel as it is situated away from the main road. 2. The rooms are basic but very well maintained. The housekeeping is very good. The rooms are spotless clean. 3. Amenities like tea/coffee/water are provided daily. Bathroom is stocked with toiletries. Mini bar is replenished every day (paid ofcourse but pretty cheap). 4. An avg price of USD100 a night is reasonable to stay in a good hotel in a very good area in Tbilisi. This is one thing I have never understood about Georgia despite spending close to a year here now. Everything except Hotels is cheap here (food, clothing, transport, homes etc). Premium hotels in Tbilisi come in the USD200 to USD 400 per night range which is obscenely high for a country where average salary of a person is USD 250 per month and even the tourism is not that great to demand that kind of a price. 4. The staff is courteous and wiling to always help. 5. Buffet breakfast is very limited but good enough. They have cereals, cut fruits, cold cuts, cheese platters, breads and eggs on offer. It doesn't really have a hotel like feel from inside. The corridors flooring is wooden, concealed with a carpet and its uneven from many places. I still consider this hotel above average because of the location, sleep comfort and cleanliness.

Georgia (the Republic of, in the Eurasian Caucasus mountains) is a trending destination now: the price is right and the scenery is gorgeous. It is desirable to stay in an especially trustworthy hotel and from the point of view of ethics and trustworthiness the Best Western Art Hotel fills the bill. My room had a balcony and a dependable shower and a good, healthy breakfast was included. The staff was friendly and outgoing and always kind and helpful. Georgia has a very foreign language and alphabet so it is reassuring to return to a hotel where you can be yourself and speak English. The hotel is a distance from the cultural and touristic downtown but it is on top of a subway station and the subway is a barrel of fun, at least in my book.

We went to the Best Western looking at booking.com pictures (last time). The hotel is in the middle of a chaotic zone with a lot of real estate developments going on all around. This means construction works that you can see and hear from your window. Inside they did some refurbishing efforts but a 90´s look with (very) old carpets. Cleaning is a real an issue. Even the room materials are poor (to say the least). Not the best western standards for sure.

Had an amazing experience with great food and superb ambience.Felt like home away from home.The staff was caring and helpful at all times.The cleanliness and hygine factors were taken care off strictly.All in all a great experience.

I was very impressed by this hotel. The staff was exceptional, the rooms clean and roomy. At first the weird location annoyed me but we were there a full week and found it to be safe, quiet and very convenient to food and shopping. The laundry prices seemed high but we had friends at many other motels around town and they are all high but they did a great job and what a huge convenience! I have NEVER had such an amazingly delicious free breakfast! The croissants were just too good!!! It's a pain to find when you are in a taxi but we got used to saying casino Adjara and then getting out at McDonalds and walking the short walk back to the entrance. I heard no complaints from any of my friends that stayed there as well. Definately reccomend!

The rooms are quite big and functional. Same goes for the bathrooms. Location wise a bit far from the city center , close proximity to the underground metro/railway station helps .Travelling by the underground metro is extremely economical compared to taking taxis (0.5 Lari to any station one way , compared to minimum 5 Lari for taxi ) with a train every 3 to 4 minutes depending on the time of the day. Breakfast was extremely limited to put it mildly but staff friendly and helpful. Overall an average hotel suitable for business travellers.

So where to start... Location - the location of this hotel is terrible. It is located in a sketchy residential building in terrible state. The entrance is located in a dark alley. Most taxi drivers have no idea where it is. Want to walk around here? I wouldn't recommend, drunks are always nearby and the locals are not tourist friendly. Property - the hotel itself doesn't look good. It looks old, not everything works as it should. Food - food for breakfast is very average. The bread is from a pack and tastes as if it was stored. Staff - the staff is very average but the main problem is that lost of them don't speak English. How in the world does the receptionist not understand English well? I wouldn't stay here for anything in the world! It is overpriced for what you that. For the sane 90-100 you can take a way better hotel in a better location.

Very noisy hotel. Staff banged doors and cupboards all day and night and talked loudly outside your room all the time. Got probably 2 hours sleep all up. They knocked on our door at 12.15am for room service. What is that. Then the girls proceeded to talk and laugh so loud I felt like they were on the end of my bed talking to me. The only good thing about this hotel was their breakfast. Oh and no hot water on the morning of leaving.

We were there in February. We arrived from our flight around 2.30 am. We got the ordered taxi from the hotel. We received a warm and friendly welcome. The staff at the front office were really friendly even at that of the night. The breakfast was nice, nothing out of the ordinary. but there was plenty even toward the end. The staff is the asset of the hotel. Kind, friendly and will go out of their way to help you, and feel you at ease and enjoy... The only down side is the view from the rooms... Actually there isnt any view.

I visited the hotel during new years.I was told that there were not enough rooms,given I had booked my Georgia tour with all non- smoking rooms in advance.I wasn't asked if I smoked and was unknowlingly transferred to the floor which had smoking rooms. The room alloted to me was very warm(the heater) and I had to call room service many times before anyone came to fix it. The bathroom door wouldn't shut and the lock and the handle were out of place. The WC shower started leaking suddenly at night and I would have slipped if I didnt be careful. Again, I had to wait too long before help arrived. Finally,when I couldn't sleep with all these problems the night before check out, the cigarette smoke filled the bathroom and room from nowhere and I requested the hotel staff to shift us to a non-smoking room, so that I could sleep a few hours atleast. I understand that not all staff are expected to know English, the electrician and plumbers had no clue what my problem was and I was left to explain everything myself to the staff at the reception. They were not helpful and cooperative when required. Hospitality was not proper. Very rude in speaking at times and not helpful. Being a visitor if we ask them something about the place or something the reply would be "i dont know" . Given the brand name of 'Best Western',the service wasn't upto the expectations of a rational visitor.

Stayed for four nights along with family and friends on vacation. The Property is located in the center of New Tbillisi. There is a Spar Supermarket, Mcdonald's, Wendy's near the Hotel. Within walkable distance 10 mins from hotel there is shopping street with good shopping options. The rooms are located in 14th, 15th and 16th floor with nice views of the city. The rooms were quite spacious for a family of four with enough space for additional bed. The room and bathroom was very clean and quite well maintained. The breakfast served was good with decent options and our group enjoyed the same. The staff was very helpful and friendly and was willing to assist us with all our requirements and made our stay pleasant. Overall our experience was very good and highly recommend the hotel for both business and family trips.

Its a wonderful hotel in central tibilisi . Near it supermarket, small restaurant, mc Donald , bakery r available . 10 mins walking distance central market is there , u can shopping and eating here. Staff is very friendly and helpful. They give u assistance as u need . they provide very basic breakfast, interiors and rooms r comfortable, from all rooms veiws r wonderful, u can see whole veiw of tiblisi.

Great staff, nice location near many cafes, restaurants and shops. It is very easy to catch a taxi on the main road. I highly recommend this hotel. The receptionist Tatia jikidze was helpful and made our stay pleasant

Stayed for 2 nights during business. It is a nice friendly hotel in the center of Tbilisi , though not in the main attractive center of the old town. Room was clean and quite large, breakfast was decent and attitude of the staff was fair enough. The hotel more suits to business than pleasure . It is close to the Holiday inn casino- if interested...

A very clean and neat hotel; everything felt very easy; nice design and atmosphere - excellent place for an unobtrusive stay. Good breakfast; friendly and helpful staff. I was there for business but could meet all needs

I was in Tbilisi last month on business and needed a comfortable hotel which was centrally located. The room was fantastic and the hotel has all of the modern amenities to include a spa, nice gym, restaurant and bar. The room was a nice size allowing me to spread out and not feel so cramped. I needed to extend my visit twice and the front desk staff strived to accommodate me as best they could. A special thanks to Ani and Tatiana!

The staff at this hotel were amazing. Extremely helpful. Always attentive and helpful and cheerful. Marta is among the top 3 hotel staff I have ever met anywhere and I stay at hotels about 180 nights per year. I would hire her in a minute and I am very selective.

Decent hotel with laidback attitude of staff. A few good and a few not so. Apparently a little old property. Two separate lifts, one till 14th floor and the other for higher floors. a little confusing as the help desk at 14th floor was never manned. Average breakfast. All in all an average hotel, 3 star.

We went to watch the Okean Elzy concert in Tbilisi last year and decided to stay at the Best Western due to its convenient location and attractive relative pricing. The experience overall was pleasant, checkin was smooth, the rooms were at a Best Western standard and breakfast was good. A pleasant stay. But will explore other Tbilisi hotels before returning to stay there again. Location is great for business travelers.

I would like to share my wonderful experience with this sophisticated and wonderful retreat, a true example of converting an angry guest into the most happiest guest, I had tried to contact the hotel in the beginning through linkedin and just because I did not get a response in few days I had got very angry and wrote my concern on facebook, immediately after this I was contacted by Ms. Mariam and Ms. Nanuka from the sales department and both of them offered a wonderful gesture by apologizing first and then offering me a good discount along with a wonderful room allocation, I accepted their proposal and booked the room, I myself have worked with a luxury brand The Ritz-Carlton (Sales) and currently I am employed at The Rixos Hotels corporate sales sector and it is not an easy task to impress me specially when I am visiting a 4 star hotel, I have previously stayed at Marriott Tbilisi and Marriott Courtyard and I did not really expect such an out of the box service by best western, but from my check in to my check out the hospitality which i was shown was not only out of the box but it was out of the planet, the care, emotional engagement, the welcome, the love which i was given cannot be expressed into words, I was having some difficulties at immigration counter for travelling to Tbilisi without proper hotel documentation(my mistake) but it was Ms. Mariam who stood up to help me by talking to immigration officer and assuring him over my reservations guarantee with the hotel, first class to Ms. Mariam for this, Ms. Nanuka was also very much welcoming when I saw her in the hotel, And Ms. Marta I believe her welcoming gesture and smile is something I miss one of the most, Ms. Marta is very professional at her work and she exactly knows her job very well, first class to all these ladies, I believe best western hotel is lucky to have them on board as the luxury brands like ritz carlton, four seasons, bulgari and rixos hotels are always looking for such ultra talented and super professional employees, I would like to request the Hotel General Manager and Chairman to appreciate these ladies with high pace who are doing their jobs perfectly well Thank you very much Ms. Mariam, Ms. Nanuka and Ms. Marta you guys have made best western hotel my future home in Tbilisi and no way I will even think about going to another hotel When it comes to The Hospitality international gold standards I believe these ladies have a perfect command with wonderful futures on the basis of the personalized service that they love to provide, I do not have enough words to thank them and also all other employees who have played their parts to make me feel home. Sheheryar Qureshi Corporate Sales Rixos Hotels Dubai

I chose this hotel because it was close to the conference facilities and the price was okay, compared to other places. The room was rather big, it had a balcony and double beds. However, I did not understand what was missing- it wasn't cozy or "warm" enough, maybe some pictures on the walls or carpets may change this. Also, I had a perception that it wasn't super-clean, the additional pillows were like 100 years old. The thing that I can say for sure about this hotel, is that it has very friendly and nice staff. The breakfast was nice and tasty. There wasn't a bathrobe at the room, and when I requested one, it appeared to be not so clean:) At the same time, the hotel provided me with iron and ironing board in super fast and nice manner. The shampoo and shower gel are two in 1, so make sure you have your own, if you have complicated hair. There were many shops, pharmacies nearby, also fast food places, like Subway. You can find Entree on walking distance. Water, tea and coffee are available at the room. Good experience for business purposes, but if you visit for sightseeing, metro station is nearby.

Very courteous and helpful staff, and all amenities like wi fi, heating / cooling well maintained. Food and breakfast mostly continental and less variety. Location of hotel near shopping malls, market also makes it excellent for travel / stay comfortable.

Very bad location building wise Front side location good since just opposite the road is Holiday Inn The hotel does not even have it's name on the top of the building Just written -Hotel Each & every time the taxi drivers couldnt get the address of the hotel & they keep on roaming in the bylanes The hotel itself is located in some kind of a commercial building and the rooms are located on the 14/15 & 16th floors After reaching the 14th floor,you have to again take another lift to go to the 15th floor where my room was located Phewwwww.... My room was big but not upto the mark. It was not properly ventilated or no proper lighting. Furniture sparse Breakfast was OK though Pricewise also found expensive seeing the location Only breather was that just 5 minutes walking from the hotel is the Adjara casino I booked it thinking it;s a Best western brand since I have previously stayed at the Best western Faubourg in Paris,but very,very disappointed

If this review were only about the Best Western's staff it would be six-plus stars -- the young, energetic, and attentive staff are the highlight of the establishment. After my visit to their country, I am convinced that Georgians invented the idea of hospitality, or at least have dedicated themselves to perfecting it. The hotel's public areas are quite pleasant too, and a very good buffet breakfast appears each morning. The bar serves excellent Georgian wines (they are really unusual, and worth some tasting) as well as other more familiar offerings. The problems are with the hotel itself. It is located down a potholed alleyway -- really only one lane, and not pedestrian-friendly -- behind a large sports or music arena, in a charm-free zone (although Tbilisi is reviving itself after years of deprivation, so I really can't be very critical about the surrounding area). If you walk through the parking lots on one side of the arena or the other, you get out to the main street, eventually. There you'll find a useful Spar market and some nearby fast food outlets, and will be across the street from a large and modern Holiday Inn (with, more or less inevitably, its own casino). I mention the Holiday Inn because if you're taking a taxi back to the Best Western, the driver might not recognize the address; just ask to be let out at the Holiday Inn, and then take the two-minute walk over to the Best Western. Overall, the location -- well off to the west of the Old Town city center -- is somewhat remote, but the Best Western staff will help you get a taxi. Taxis are cheap -- you'd have to be taking a late-night trip to a rather remote address to spend more than the equivalent of about US$4.00. The guest rooms are on the top three floors of building, which were apparently a later addition to an existing structure; take the lobby elevator to 14, then walk down the hall to another elevator, and that gets you to your room floor. My room, on 16, was not wonderful; furnishings were *very* basic, the plumbing made loud screeching noises from time to time, and there was a persistent smell of mildew from the bathroom. The float in the toilet tank would not work reliably, so about every other visit I found myself lifting the tank lid, which for some reason was usually enough to get the float to close the valve and allow the tank to fill. The faucet and taps on the bathroom sink had been somewhat hastily, but not firmly, installed. On the plus side, there was a very effective air conditioner, a large balcony with an impressive view (though the balcony was shared with another room, which made it inadvisable to leave the door open at night), and the stall shower was new and squeaky-clean. Overall, though, the room was not what you'd expect from Best Western generally. Thus, depending upon what you're looking for and what you'd emphasize in a hotel review, you could put this place anywhere from one star on up to five. Maybe I should give three stars here -- after all, some fine people are working hard to offer good accommodations under less-than-ideal circumstances. But the drawbacks are real as well, and those considering this hotel should be aware of them as well as of the strong points.

I stayed at this hotel. The accommodation was excellent, the rooms, the bathrooms and linen was very clean and their service was excellent. I liked the warmth and respect which the hotel staff gave me and the warmth of the Georgian People. The Gym was also well equipped. The Wifi connection was equally good.I recommend this Hotel

Hotel is good . Rooms are clear and staff is helpful and friendly . Location is not central , but in taxi to center cost just couple of dollars and metro station is nearby . We booked via booking system and after i sent e-mail to hotel asking transfer from Airport to hotel and transfer was done without any problems . Management is good .

very good employee,good place,nice decoration,breakfast could be better(very little choice & repetitive) our room was clean,big & good balcony)near the shop centers & kfc .housekeeping service was good.warm & friendly welcoming by staff.

We had a five night stay during our recent Georgian trip.The hotel was booked through an agent .Though the standard rooms are shown to be of 320 sqft, only some meet this area as others are cramped. The check in was done in no time.The hotel has a spacious lobby and restaurant.The FO staff speaks really good english.The hotel rooms starts from the 14th floor and are there on 15th and 16th floors.The rooms are neat and clean and the house keeping department is really efficient.The toilet with the cramped shower space is neat as well.The beds are comfy.The view from the 16th floor is spectacular and you even gets a spacious balcony having an area equalling that of the room but cant sit aside during winter due to the freezing temperature. The breakfast is the one area which requires thought as the very same menu is repeated every day with changes only for the dish placements !! Though we mentioned this from the third day, it didnt do any good.The same menu was repeated.But for this every other feature is more than satisfactory with a special mention to the restaurant girl Lika.

Rooms were very small but we were lucky to get a big balcony I think the balcony was bigger than the room.. rooms were descent, temperatures was controlled and the staff were also welcoming.. we had a comfortable stay

I went for a 3-day visit and my employer booked me there since all other options were fully booked. The room was spacey and warm in contrast the shower cabinet was too small and narrow. There was an unpleasant chemical smell at the elevator which was similar to a burnt electric cable. The restaurant at the hotel is simply below average. This was very disappointing since first I always prefer eating at the hotel restaurants during my business trips and second from what I read about Georgia in terms of hospitality and gastronomy, its rich and colorful cuisine has got many influences from all neighbouring cultures. I took a picture of the dish which I have ordered. My husband thought this was some kind of Lahmacun with sucuk (sujuk) (see picture attached). The reader can guess what it is. I left the answer at the end of my review. Except for the terrible restaurant, the hotel is overall good. The room and the breakfast are fine if you plan to stay for maximum one week. Otherwise I start getting annoyed from the tiny shower and the bad quality of food at the restaurant. Answer to the picture: Pizza al Prosciutto e Funghi

The rooms are of a decent size with free wifi in-room. The buffet breakfast had a good selection. The hotel is well located within 1-2 minutes walk to the metro station and the supermarket. However, after office hours only 1 lift serviced the hotel floors which can result in long waits. It would also be helpful if hotel staff were able to provide maps of the local area, instead of giving me the brochure for the Big Bus Company which had in it a useless map of the route.

I reserved a room for my guests a couple of weeks ago. The manager and I agreed on the price via email. However, upon check-in, my out-of-town guests were presented with two reservations. I only reserved one double room for this family of four (two children, ages 7 & 13), but somehow two different rooms ended up reserved. My guests selected the room with two beds, signed the invoice agreeing on the rate per night, and checked in. In the middle of their stay I got an email from one of the managers, Nana, who informed me that my guests selected "the wrong room" and would I inform them that it would be an additional almost $200 USD for their stay. I wrote that this was not what was agreed upon, and they shouldn't have to pay additional money. The response I got was, "Dear Raymond, We knew..., we did not ask them to change anything they insisted upon check in themslevies NOT WE !!! . And now they are 4 people in 1 room and it includes 4 breakfast for 4 people , ...please contact your guest and clear our why they did like this ! ...The rate has changed... 2 persons in each room and now you are asking to pay the same rate for 4 people ? It is illogical ." A couple of things I would like to point out.... 1) my guests never had the hotel breakfast 2) the children can't stay in a room alone 3) if the clerk at the front desk made an error, that is the hotel's error. Not mine. Not my guests. 4) I paid the $200 extra and was terribly embarrassed that my guests found out how much was owed because the night clerk explained how my guests "messed up". That is humiliating. I seriously doubt after this encounter that I will again use this hotel for my business and corporate guests. I have many guests that travel throughout the year from around the world, and especially the USA. They will likely stay at other hotels that better reflect the positive virtues of this beautiful country.

Had a great stay at the Best Western Tbilisi - visited for the Scotland v Georgia match in Sept 15. Great spacious room, clean, bottles of water provided daily and reasonably priced. It is a bit out of the way for accessing the old town, but taxis are fairly cheap, and if you want a cheap beer, there is casino about 100 yards away. One negative - the bar didnt have any cold beer which made us not stay for a drink!

Positives: The staff were pleasant. The hotel was clean. Odd: The rooms are on the top 3 floors of an office building and have their own separate elevator which actually starts at floor 14. It was very odd. Negative: The location seems to be in a bad part of town... behind a communist era exposition center and casino. All wood floors mean that one hears all the comings/goings in the corridors. For the sake of the kind staff I wish I could recommend this place, but I cannot. There are better options in Tbilisi.

If you're looking for a Best Western, you are probably looking for familiarity. Just expect it to be quirky and you'll probably be okay. The taxi must pull through a gate in a parking area outside a sports arena - no sign of the hotel but relax, he's not taking you back there to mug you, the hotel is around back. The check-in desk is right there, but you must go to the 14th floor to get to the first floor on the hotel, if your room assignment is 15 or 16, you'll have to get off at 14 and take the stairs or another elevator on up. Don't expect much of a view up there though, as the balcony faces a decrepit looking apartment building. Once you figure that out the room is spacious and comfortable enough, though quite dark. Best part of the room? The bathroom heater serves as a towel dryer. We were about to wash out some laundry and hang it on the rack where it dried immediately. Free WiFi is always great. Breakfast was good, eggs every day we were there. Right outside back out on the street there is a McDonald's, Wendy's and Subway for fast cheap meals, and more local stuff if you explore around. Just be spry though, as crossing the street is very reminiscent of the old "Frogger" game.

I stayed here with my wife for 5 days, and after seeing many hotels in the city I can confidently say that this place is one of the best to stay in. The staff are super friendly and helpful specially (Lana), thry all helped us with everything, booking taxis, clarifying the places details, the currency and fares in the city and anything else we needed (plus they speak great English so that was ultra helpful. The place itself is away from the main street and quit (with some noise from other guests) and the view was great, you could see all the city from your window. The place is great if you're regular traveller and would spend much of your time out in the city, clean, nice, with all the needed facilities. I'd definitely book here again and recommend it to others.

We stayed in the hotel for 4 days with our infant daughter. The hotel staff went above their call of duty to make our stay comfortable. Be it specially made rice and milk for my daughter or just helping us out with taxi bookings or even giving us detailed information on places to visit - they have done it all with a smile and in spirit of true Georgian Hospitality. Thanks to Tiko and her team (Ana, Khatuna and others). The Hotel has a good Wifi connection and is centrally located next to various shops including a SPAR, McDonalds, Subway etc. The rooms are well cleaned. Would definitely recommend this hotel for Family vacation.

Stayed her for 6 nights in July 2015 with my husband. Beautiful clean modern room with two good sized single beds - very comfortable with good A.C.. Coffee and tea making facilities / mini bar and hairdryer provided and room cleaned with towels replaced each day. There is free good quality Wi-Fi throughout the hotel. The hotel is centrally located with McDonalds Subway KFC Dominoes and a well stocked SPAR all within 2-3 mins walking distance. Two things to note about this hotel. One the rooms are on the 14-16th floor but the first lift only goes to 14th floor so you must change to another lift for 15th and 16th floors. Second drawback is the hotel is situated behind other buildings on a side road. Taxi drivers are not clear on the location of this hotel - you must get receptionist to write address in Georgian to hand to driver. Overall I would highly recommend this hotel. Will come back if ever in Tibilisi again.

The hotel is very clean also it is part of a commercial building ... it has fast wifi in every room and also the breakfast is good,the location is good and near to rustaveli street and the metro station is so close...after all it is good place for staying at...im sure i will stay at this hotel again.

To begin with the hotel was hard to find, even the local taxi driver had to ask for directions. When I arrived at the hotel I realised that out of 15 stories only the top two were actually the hotel. The reception is very dated as is the lounge/bar/breakfast area. On my second night I returned to the hotel to find there was no running water, when I called reception they told me they knew of the problem and that I may use extra bottled water at no charge !!!

This is one of the strangest hotels I have ever stayed in. True, I arrived at nearly 4 AM and in my sleepless condition anyplace could have appeared strange, but this wins some kind of prize. It is situated off a main road, but there is only a tiny sign next to a McDonald's to indicate there is a hotel there. The taxi had to enter a car park and take a ticket, and then circled behind an an enormous white building and there was another small, dimly-lit sign on a building that did not look anything like a hotel. It looked like an office building, and that in fact is what it was. The check-in desk and the restaurant are on the ground floor but all the rooms are on the 14th and 15th floors. The room itself was pretty decent. Large, hardwood floor, decent-sized flat screen TV, sliding door opening onto a small balcony with a view of the city, bathrobe. No bathtub, just a very tiny shower stall. No washcloths. Bed and pillows were fine. Breakfast was merely adequate, but the service was friendly and the barman made a very good cappuccino (an extra charge for it but worth it). There is a very well-equipped fitness center in the basement: machines, free weights, etc. Location is OK. It's about 6 km from Rustaveli Square, so if you like to walk it is fine. Almost everyone I dealt with at the front desk wore a name tag that said "Trainee," and it showed. Efficiency and competence were shaky, as was command of English. If I didn't speak some Russian it could have been a problem. For the price I can't complain, but I probably wouldn't stay there on my next visit to Tbilisi.