BEST WESTERN Plus Poconos Hotel,  Tannersville

3.0/5  - based on 544 guest reviews.
2647 Route 715, 18372-7882, Tannersville, United States - See map
+1 570 629 4100 +1 570 629 7961

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 544 traveler reviews
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Enjoy all the perks of the Camelback Mountain Resort just a few miles from this spacious Tannersville hotel, a favorite for traveling families and business guests alike. Searching for hotels near Stroudsburg, PA, but away from the bustle of the city? How about hotels near Mount Airy Casino where the best in entertainment is available around the clock? Tannersville hotels give guests the peace and quiet they want on vacation along with a location that's beyond compare. The best of Pennsylvania is never far away, and friendly staff members guarantee the VIP treatment. Visit the Camelbeach Mountain Waterpark, a surefire blast for the whole family. However, guests who prefer to kick back and relax (and not travel far) can always indulge at the Tannerville hotel's heated indoor pool. With Whirlpool and fireplace suites available, romance is always in the air. Shopping at Crossings Outlet Mall is a fantastic place to score a bargain or pick up some last minute must haves for winter recreation. Guests are close to skiing, which is legendary during the winter months. You're also close to Pocono whitewater rafting during the warmer months. Any time of year is a great time for Long Pond Raceway events, the local Pocono International Raceway that attracts the best drivers in the world. Stay close to golfing at this Tannersville hotel, where courses are challenging and one of a kind. Whether it's business with the Tobyhanna Army Depot that brings you to this part of the state or you're simply passing through, staying at a warm and welcoming property makes all the difference. Business travelers with the Walmart Distribution Center and Sanofi Pasteur are regular guests, along with a variety of romance-seeking couples. With a heart-shaped Whirlpool tub in your room as an option, why stay anywhere else for your next intimate getaway? Book a fireplace suite at the BEST WESTERN PLUS Poconos Hotel today and take your next trip to the next level! Enjoy your stay!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 544 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
114
Verygood
 
150
Medium
 
104
Poor
 
75
Horrible
 
101
Business Business 32
Couples Couples 186
Family Family 243
Friends getaway Friends getaway 46
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Poconos Hotel,Tannersville
  • 5
    « NICE CHRISTMAS SHOPPING GETAWAY !! »

    I reserved Best Western Plus after a last minute decision to visit 100 Outlet Mall, for some Christmas shopping, the mall is just around the corner from the hotel. Very nice surprise when we get to the hotel, everything was clean outdoor and the same was indoor. The front desk guy was very friendly and helpful in assisting us with recommendations on where to eat. Our room was absolutely comfortable, clean and also has a good size for a couple. The rooms includes microwave, fridge, coffee maker. This time we stayed one night only, but our next stay will be for a whole weekend for a Romantic Winter Getaway, I will choose a room with fireplace and whirlpool !! The breakfast was super good and the lady that is in-charge of that area is super kind.

    2
    « Pool cold »

    Why have an indoor pool is the water is cold? Doesn't that defeat the purpose of an indoor pool. Double beds are not double. No way are they double wish I had a measuring tape. Bathroom door hit the toilet that's how small it was. Breakfast was delightful (eggs are not real) waffles yum!!! and staff friendly and nice. Gym is nice great fresh spring water. Wouldn't stay here again bc indoor pool was cold :(

    5
    « Place to visit »

    I would recommend this hotel to anyone. Excellent service and lovely room. The location is great as far as restaurants are concerned and Mt. Airy the casino is also close by. My friends and I plan to visit this Best Western again as it was an enjoyable time.

    4
    « Nice hotel for price range »

    Overall the hotel was nice, especially for the price. The rooms were recently renovated with very modern furnishings, but unfortunately the hallways, and common areas and layout of the hotel are still dated. Not a huge deal, but the layout was especially confusing with parts of the main floor including the lobby being blocked off by a series of doors and linking staircases between the three floors. We got lost easily a couple of times trying to find the back entrance. We had a room with a fireplace which was a nice addition and provided the feel of being inside a rustic cabin without the cabin price. Breakfast was okay. Big selection, but not a lot of healthy choices beyond yogurt and fresh fruit. Fitness equipment was brand new and in great working order. My biggest quibble would be with the quality of cable TV and reception. I could not get over how poor the picture quality was on the TV. The TV was brand new, so it wasn't an issue with equipment. I don't know if they had the settings on the TV set-up wrong (as the TV in the fitness center was so much more clear) or if the cable signal was just of a poor quality. So, if you want to watch TV in the evening be prepared to endure a fuzzy reception and poor contrast.

    4
    « Misty Mountain Hop... »

    This was a last minute booking before heading off to another part of the mountains, and it turned out to be a nice surprise. The room we were in (two full-size beds) was small but appeared recently renovated. Everything was clean and in good order. The front desk staff at check-in were welcoming and engaging (the same duo were there at check-out too)... not distracted or disinterested like some hotels we've been to. Their pool area is simple and very nice, though we did not have time to go in the water. The fitness room looks pretty up-to-date too. The game room on the second floor needs a little attention. All in all, we were very happy with this hotel. It is clean, quiet, convenient, and a good place to get some rest.

    4
    « Romantic Weekend »

    This was a great hotel for a romantic weekend. Lighting the fire place was a little hokey since Shawn the maintenance guy had to come up to light it, but the next night a duraflame log from CVS did the trick. Just make sure to take off the wrapper to reduce ash. The heart shape whirlpool tub was great. Sorry to any other guests for the singing.

    5
    « Freindly, clean, reasonable. »

    For travelers on the road needing a good sleep and relax, this is the place. complete facilities. Plenty of good food around all types and prices. Supreme Outlet Mall around the corner and all the roads to the Poconos are near by.

    5
    « Great Stop Over »

    This was our stop over after a long drive from Cape Code and before we drove to Washington DC. Loved Pocono shame we only had the one night stay. This is a quiet area with plenty of shopping and various attractions close by. The hotel included hot breakfast and free parking such a great bounus. The rooms have excellent facilities fridge, microwave and coffee machine. Spacious rooms clean and comfortable. There was a pool and fitness centre coffee in the lobby 24hours. We had an excellent welcome by Chris.

    3
    « Good Value »

    Both the room and bathroom were small but adequate. Carpet at the door entrance was a bit worn but otherwise everything was in good condition. 2 double beds with 3 pillows on each. Empty fridge and a microwave in the room for your use and free coffee & tea in room and foyer. Was also nice and quiet and came with a free hot breakfast. Good value for the price.

    5
    « Great service and quiet »

    Stopped here on our way to NYC (after driving for 6 hrs straight). It was very late and we were trying to find a place ASAP. The front desk person (Tony) was extremely friendly and helpful. The rooms are comfortable and the only thing that really was not up to par was carpet (some weird smell when we came in the room) but nothing that would make you leave and search somewhere else. Breakfast the next morning was excellent. Everything was so fresh and clean. Again the lady that was there was very helpful and friendly. Check out staff in the morning was super nice as well. Did not use the pool but my sister checked it out and she wished we had time to jump in. She said it look very clean and inviting. Trust me, after all the travel I did all week, this was a nice, friendly, clean, and relaxing surprise. If ever traveling those parts I will definitely go back...and make time for pool time for sure.

  • 4
    « very nice but a little high priced »

    staff made this trip extra nice but no elevator to 3rd floor breakfast nice room nice and clean - check in and check out time not worth the cost of stay unfortunately - 4pm ck in and 11 am ck out they have a pool but unless you jumped in and out you wouldn't have a chance to really use it because of ck in and out times - a lot of hotels have started using this small window to stay so cost of stay should adjust down not up also

    5
    « One night stay to check out Mt. Airy casino »

    Very pleasant experience from arrival to departure. Quick check-in; cart & elevator readily available; complimentary coffee/tea at all times. Room had comfortable beds & chairs. Bathroom was clean; Shower pressure & settings better than home. Breakfast choices (& service) were excellent!!!

    4
    « Overall A good stay for the value - Great Staff »

    Great Staff Expected level of free breakfast Perfect location to navigate the area from. Comfortable rooms. Updated work out facility. Plenty of parking close to outside entrances. Close to a wide variety of businesses.

    4
    « Nice Hotel & Good Location »

    The hotel was nice and the staff friendly. Location in the Pocono's was great for shopping, visiting attractions, etc. Plus easy access to all the major highways. Also, many fine restaurants in the area to get a meal and also the Mt. Airy Casino is close for golfing, gambling and entertainment.

    5
    « Great Bang For Your Buck! »

    I was impressed as soon as I arrived. Staff courteous and friendly. Room was clean and beds were comfortable. Complimentary breakfast was delicious with a nice selection. Great location off the highway. I would definitely stay here again.

    5
    « Golf Trip »

    We stayed in Tannersville because it was centrally located to the golf courses we were playing. The rooms were very nice for a reasonable price. When I do another Poconos golf trip, I will have no qualms about staying here again.

    4
    « Clean, Welcoming, Easy to Find! »

    My husband & I were cerebrating our 40th Wedding Anniversary. At the Best Western Plus in the Poconos Mountains, Tannersville, Pa., and it was a great choice! Our room was very clean, no mold, no nasty smells. Shower very clean as well as the rest of the bathroom. We were in a corner room, which was fine with us. GREAT FREE breakfast, every morning. Staff was VERY friendly & helpful. We only stayed 2 notes, but plan to return! P. S. BENNY'S on Rt 715 south about 5-6 miles down the road has GREAT food from pizza to a VERY large portions of Chicken Marsala. Which was some where close to Heaven! Our server was a good kind hearted young woman which made our meal all the better!

    5
    « Great Value »

    We stayed here for one night last week and we were pleasantly surprised. Extremely friendly staff, a clean room with a comfortable bed and a decent breakfast. A great value and would not hesitate to go back!

    2
    « Not a good choice for business stay »

    I stayed one night at this hotel. Upon arrival, check-in was smooth and front desk personnel was very courteous and efficient. I'm a platinum member of BW Rewards, but was not greeted as such nor was I offered any special welcome (normally even bottled water is offered). When I got to the room, the door was wide open - a first for me. Made me wonder if this is a standard practice or not. First thing was to find out if someone else was already in the room. Checked the closet and bathroom for anyone who might be in there. That was a bit creepy. The room smelled very stale. There was a de-humidifier in the hallway leading to the room - that should have been the tipoff. And behind the de-humidifier was a scented wall plug-in to mask the odor. The bathrooms are very small but functional. There were no wash cloths provided. Internet was sufficiently fast. Breakfast was ok, standard fare for BW. Tried to print some documents before leaving to my work for the day. Business Center computers did not have Office software - no Word or Excel. When I opened my files, they were totally distorted and not printable. Even a PDF file was not printable. Overall, this place is a disappointment. I will not return to this hotel and will opt for a Holiday Inn Express or anything else that is a national chain with higher standards of service.

    4
    « Overnight Stay for my friends 60th Bday Party »

    This hotel was clean, quiet and everyone was nice. It is around the corner from a pistol range and the outlets so if you needed any of these it is ideally located. It was a deal for my friend's 60th bday party who lived 18 miles away.

  • 5
    « Great value »

    Room was nicely decorated, comfortable, clean and everything in working order. Nice staff. The included breakfast was better than the usual free breakfast. There was a nice variety, and staff were making sure everything was well stocked and clean. We were in a king bed jacuzzi room. The room rate was less than you'd pay for a basic room at most places, so we felt like we got a great deal.

    5
    « A great stay in eastern Pa. »

    We stayed at the Best Western in Pocono area. It was the most comfortable, cleanest and best Breakfast of 7 stays on our trip to Bar Harbor Maine and back. If ever in this area again, we will stay at this Best Western.

    4
    « Good Stay »

    Stayed here in September 2016 for a friend's annual golf trip in the Poconos. Checked hotels in the area and this place was the best rated and most cost effective. Was charged $147 a night as opposed to Mt. Airey Casino that was charging $450 a night. 10 minute ride from hotel to Mt. Airey Casino. This hotel appeared to have gone through a partial remodel. Lobby was nice and rooms were nice as well. Could use new carpeting or flooring in hallways and rooms. Furniture was new, mattress was fine, bathroom was small, but clean and funtional. All in all, I'd recommend staying here if looking to save a few $$$ and be close to all the Poconos offers. Close to Interstate 80 too.

    3
    « Summer Vacation »

    Nice Hotel, close to everything, Staff was friendly, Breakfast buffet was nice But the room is to small to have everyone in the hotel be there at once it seemed my whole stay there, Had to eat out in the hallway.

    5
    « Best Service »

    This was our first time visiting Poconos. I called the hotel and reservation was very professional, they also offered me discount. The check in and out was very good. All staff were very helpful. Breakfast was good and staff at the breakfast were extremely friendly and helpful. One of them went beyond my expectations unfortunately, I did not take her name so I can mention to her supervisor. Room was clean however, box bed needs some adjustments as they were tilting. Hotel is near all important areas lots of restrautaunts, outlets, parks, etc. Nice pool.

    5
    « Great Experience »

    The rooms were clean also had a micro wave , coffee machine and fridge in the room which was a great convenience . It was peaceful and somewhat secluded but close to shopping and restaurants . I am happy with the staff and the service given. I will use the Best Western again.

    2
    « Dungeon Room 101! Hotel? »

    The nightmare began when we checked in. The room was very dark and gloomy even with all the lights on. Room 101. It was the last room of that type so we couldnt change rooms. Upon unfolding the covers on the bed we realized the sheets were badly stained . There were blood stains on the pillow cases, brown stains on the duvet cover and the sheets seemed to have black mold like stains all over one side. We were so grossed out! They did change them right away however, the new sheets they put on didnt help the stained pillows underneath. You could see the stains through the pillow cases. The worst part of this room was the entire BATH ROOM! The tiles and grout around the tub were so cracked and mildew/moldy that it smelled horrible. The whirlpool tub is new but the rest is old and decaying. The water from the shower just seeps into the cracks or sits on top of the flat tile and never drains anywhere. There was some type of drippings on the wall near the toilet and the vent cover had all kinds of weird colored stains on it as well. As a result there was mold growing in the cracks which stunk up the whole bathroom let alone the smell came into the bedroom. We couldnt breath and had to keep the bathroom door closed all night so we could sleep! Using the bathroom was a nightmare because of the moldy smell! We had to hold our breath everytime we went in there and came out with a headache. We reported the aweful moldy smell to the front desk staff right away but they didn't have another room for us! They said they would tell the manager and he would speak to us in the morning. Upon check out of course the manager wasnt there. The staff gave us $25.00 off the room which was a nice gesture but doesnt make up for not being able to breath all night! Later in the day we did speak with the manager over the phone who apologized about the room and said he would go check out the situation himself. He said he would send us a $25 voucher because of our troubles for our next stay. We have been home for a week an still have not received it! Who would want to go back to this location anyway?! Staff was nice but our stay was a hazard to our health! This was the worst room We've ever stayed in. Although they have redone some parts of this hotel others parts are not maintained or clean! Help!

    3
    « Great Location »

    Recently stayed here for a couple days. The location is great for easy on/off of I80 and many area attractions/restaurant. The staff was friendly and the hotel was clean. Downside: the bathroom was crazy small and the mattress was very poor quality (lumpy). The price was average for the area. Overall, I wouldn't avoid staying here if we are in the area again.

    4
    « Good hotel »

    Very good hotel. Rooms are very clean. Staffs are helpful. Every thing is working. Good free breakfast. Great value. Highly recommended. I have been using Best Western before. This hotel has so far given me consistent impression. Will use it again in the future.

    1
    « Disgusting! Stay far away! »

    I wish I could give this place 0 stars. After reading mixed reviews, we were hesitant to stay at this hotel. We decided to give it a shot after hearing that it was "recently renovated." What a mistake! Our room was disgusting. The walls and ceiling were all battered, cracked, black and filthy. The photos don't even show how gross it was because they had minimal lighting. The carpet was torn and stained. The bathroom smelled like urine and there were yellow stains on the shower curtain. The room smelled old and musty. We had a whirlpool in our room, which was dirty and had someone's hair in it. When we turned on the jets, debris came shooting out (SO GROSS!). The coffee maker had not been cleaned and had white residue inside of it. The bed had soiled stains all over it... AND to make matters WORSE, I woke up with bug bites on my legs. We didn't even feel comfortable eating our snacks in this suite. The staff, particularly the General Manager, couldn't care less about you as a customer. He didn't try to accommodate us in the least and was very rude when we brought our issues to him. This is the worst customer service experience I've ever had. Spend the extra money and go to Skytop Lodge; that's what we did after visiting this nightmare!

  • 5
    « Very nice hotel »

    Great Stay! The hotel was located in a good area. The room was very nice. The staff was very welcoming and interested in making our stay enjoyable- even offered a dinner recommendation! We enjoyed our time there.

    4
    « Wonderful stay! »

    Needed a hotel last minute since my original hotel got flooded and got stuck in a dump the previous night. I was pleasantly surprised by what a nice stay I had. Room was very clean, bathroom needs a slight update of the floors but overall newer, good counter space. Bed was ultra comfortable. The best part was the staff, they were very very helpful and after I told them my bad situation, they let me check out an hour late for free and held my luggage the next day while I did some retail therapy in the Tannserville Outlets which is like 800 feet away so that si great. The staff really made my horrible weekend much better, thanks!

    4
    « A pleasant stay »

    We spent 2 nights at the Best Western in Tannersville. The hotel is very close to the outlets, Big Pocono state park and Camelback mountain and the Mount Airy Casino. We had a comfortable room that was clean and well stocked with towels etc. We even found a nice little diner down the street Billys Pocono Diner that had very good food. our only issue was the free breakfast--the room was so tiny and too crowded--we ate out. The staff was very friendly and helpful. We will go back to this hotel when we visit the area again.

    5
    « Best experience, will be returning next year. »

    I enjoyed my stay at Best Western Plus Poconos Hotel, the staff was very friendly & helpful, the non-smoking room I got was clean, the room was nice and cold since I had a long and hot day at CamelBeach Water Park, I needed the cooling!!!

    3
    « Just OK »

    Stayed for one night on our way to a house rental. To me it didn't seem like a "Plus" hotel. Our room #326 was situated at the top of a stairwell away from the other rooms on the floor. Our only window overlooked the indoor pool so we had no direct view to the outside and couldn't open the draperies because of the swimmers below. Bathroom was very small. Bed was comfortable. Breakfast consisted of eggs, sausage, cold and hot cereals, bread and bagels, muffins, donuts, yogurt, and make your own waffles. Decent. Not sure if I would return but for one night it was ok.

    4
    « Nice hotel but get to breakfast early!!!! »

    Hotel was very nice and did the job. Room was clean, bathroom is really small and tight but for a one night stay it was fine. Breakfast was a hot mess! Got there around 8:30am only to find it so crowded we couldn't get any food and the items we did want, was gone. It says breakfast ends at 10am, but almost everything was gone by 8:30am, so we had to leave and found a McDonald's 6 miles away. We would stay here again but next time we'd have to make sure to get up really early just to grab something to eat!

    5
    « nice and clean hotel »

    If anyone is looking for a great place to stay this is the place not only is it in a great location the hotel and its staff are great people and clean.. you are only 10 mins from the casino and the waterparks for kids and dont forget shopping is right there looking for a hotel this is the one

    4
    « none »

    it was very good. the bathroom door would stick and the pool was colder than i thought it would be but the room where the pool was hot. overall this was a great stay. the staff was very nice and friendly. i would recommend it and i would stay there again.

    4
    « Very Good Stay »

    Celebrating our 22nd wedding anniversary with a short get-a-way, we stayed at this hotel for a night. The staff was very accommodating, very friendly, and very thoughtful. We were greeted in our room with a dozen roses and an a card with a handwritten message. We enjoyed the use of the in-room hot tub as well as the indoor pool. The breakfast was good and included eggs, bacon, sausage, and make your own waffles. The only downside was that the breakfast room was overcrowded which made things a little tight. Overall, it was a very good stay and we would stay here again, no questions asked.

    4
    « Great place to stat »

    Our first visit to this hotel, we were pleasantly surprised at how classy the room looked and how well appointed it was. The hotel staff also greeted us with a dozen roses and a card with a handwritten message to celebrate our anniversary with us. The breakfast room was a bit small and therefore was overcrowded for breakfast, so it just took us a little longer than anticipated. Overall, all of our needs were met and we had a very pleasant stay.

  • 3
    « Good Location, Kinda Dirty »

    I got a room here easily from the polite and helpful front desk staff, late in the evening after a long day of hard driving and unexpected issues. I did not have a reservation. The room was surprisingly quiet, since there is a lot of nightlife in this area and I was closer to main walkways in the hotel. Overall not well-kempt and had a dirty feel.

    5
    « Our weekend at the Poconos »

    We loved our room. The hot tub was great, beds comfortable. Desk staff very helpful in giving directions to the various attractions & restaurants in the Poconos. Breakfast was delicious, and we definitely would stay here again when we make our next trip up to the Poconos. Thanks for an enjoyable weekend!

    4
    « Nice, clean hotel - convenient to everything »

    Great hotel for the money that's convenient to everything. Room was nice, clean and comfortable. Beds were comfy, but double vs a queen size. Free hot breakfast was delicious and a variety of things to please everyone. Staff is friendly and efficient. Advertises for a fitness room ... didn't get to use as it was busy. Also advertises for a heated pool. It has a very clean pool, but not so much heated.

    4
    « Almost perfect »

    First and foremost the front desk staff and the hotel staff in general were very accommodating and friendly. Sanjiv Gosain, the General Manager, went out of his way to make sure that even though we had problems during the stay we were given a discount on our stay and threw in some points. The hotel is very well maintained, the beds were comfortable and the pool was clean and the breakfast was better than most. Rooms and Housekeeping need to be upgraded. Will be back for sure.

    5
    « NASCAR WEEKEND »

    Hotel was clean and staff was very accommodating. Many restaurants around the area also. Very close to I-80 and outlets also. Indoor pool was clean. Breakfast area is small, so get there early. About 20-25 minutes to Pocono Raceway.

    5
    « WONDERFUL 5TH ANNIVERSARY AT THE BW »

    The hotel is amazing and the room was wow!!!! :) My wife and I are definitely coming back. It was our 5th year anniversary and since we got there at check in, Ketty (My apologies if that's the wrong name) she made us feel at home, very professional and friendly. Highly recommended!

    2
    « Not recommended »

    No microwave full breakfast wasn't a full breakfast. Continental at best. Somewhat clean. Second floor smelled like pee. All front desk staff were friendly and helpful EXCEPT the front desk person that also doubled as the maid. Very rude rotten attitude, would not recommend this hotel.

    5
    « Had a very enjoyable stay! Will surely book with them the next time we're in the area »

    My family had a very enjoyable stay in the hotel. Very clean rooms, free hot breakfast, pool is clean and well-maintained, courteous and friendly staff, very near to attractions and in a quiet area. We will definitely pick this hotel the next time we are in the area.

    1
    « BED BUGS. DO NOT STAY HERE »

    This place has Bed Bugs. DO NOT STAY HERE. Rude staff, did not help us fixing this issue at all. Nasty place with bugs in the bed. Ruined our stay and we had to leave early, due to my wife's swollen hand when she got bitten by the bugs in the middle of the night.

    3
    « An alright stay »

    We stayed at this hotel for one night during a road trip. The main reason for choosing this hotel was for its pet friendly policy. Overall the property is alright, mostly clean, the breakfast hall is too small to accommodate everyone. It has a pool which we never used but seemed decent from a distance. My main issue with this hotel is the crib they provided. It was a pack n play which is pretty standard. However it was obvious that this particular pack n play was kept in a smoking environment for a long time, it stunk big time. I sprayed it down with a bottle of Febreeze and it didn't work at all. I called the front desk and they said they didn't have any more left and the best they can offer was to sanitize it. Not sure why it wasn't sanitized in the first place or thrown away because expecting people to have their babies/kids sleep in a stinky pack n play is a stupid expectation. The receptionist told me that if I kept nagging, she would hang up on me. Clearly I was agitated and angry and instead of apologizing, she threatened to hang up on me. Needless to say, I was the first to hang up. The next day when I told the front desk about the stinky pack n play, they apologized a million times so I didn't escalate it any further. Luckily I won't have to stay there again.

  • 5
    « GET AWAY IN THE POCONOS »

    We really enjoyed our stay at the Best Western Plus in Tannersville, PA. We travelled to the Poconos for a surprise birthday party and we were so pleased we picked this hotel. We would definitely stay there again.

    5
    « Value and convenience »

    We were attending meetings at the Kalahari convention center. The value was worth staying less than 10 mins away. The service people are fantastic at the hotel. I like the location away from the resort, but still close enough to enjoy if you choose to do so. Our group enjoyed a quiet swim more accustomed to our liking than the water park nearby.

    5
    « Great staff and very clean »

    I greatly enjoyed my recent stay. The associates at check-in/check-out times were extremely helpful, courteous, and quick. Rooms were clean and the fireplace was a nice addition (although it was not cool enough to use).

    2
    « Not a Good Pick »

    Very Poor. The room A/C intake air comes from the indoor pool area, therefore is heavily of a chlorine odor, could effect breathing for some people. The bathroom, excluding the shower area, was 5ft by 6ft total and the sink surface was below my crotch, I am 5'-7". The sleeping experience was that of sleeping inside of a Christmas tree. We could find no redeeming qualities for this stay, other than the very accommodating staff.

    3
    « 2 night stay »

    Had to stay somewhere on a tight budget that was near all major attractions in the poconos. Location is perfect. It's near outlets, water parks, shopping and plenty of places to eat. Hotel was clean. Staff is friendly. They offer free breakfast but we didn't eat it so I can't rate it. Would definitely stay here again.

    5
    « Great Hotel if Visiting Camelbeach/Camelback »

    This is a great hotel. Close to Camelbeach, outlets, horseback riding and much more. Very central located in Tannersville. The pool is very clean along with the rooms and the entire hotel. Staff is very friendly and accommodating to all your needs. Breakfast is a fantastic bonus. Eggs, bacon, sausage, coffee, juice, cereal and pastries, etc and much more. I totally recommend this hotel to all.

    4
    « Good Location »

    Good clean hotel with great location next to Premium Outlets, restaurants, and everything Pocono has to offer. Good hot breakfast is included. Easy checkin. . Management and staff were accommodating..

    1
    « Total disrespect for the client »

    A hotel that does not respect the clients cant have positive feedbacks. And we are not talking about an adult but a baby. A baby that slept on the floor because the hotel policy is to give the baby cribs "first come first serve", even when the reservation is already prepaid and made for a long time. Worst than that, and to clean their face, they send an email on the same day the client arrives...for international clients that is the same as nothing because they dont have internet access. As the room is already prepaid, the hotel has nothing to lose, besides off course their reputation!! Be also advised that althought the room looks nice, the mattress is terrible.

    1
    « Yucky place to stay »

    The breakfast was a joke. Below continental. This is a MOTEL. The bathrooms are not maintained well at all. The carpets have dust mites. This place is for the homeless. THE BLANKETS ARE SCARY. I have no idea about this beautiful suite people are mentioning on the reviews but I was with a group and we had about 6 rooms and they all looked like dumpster Dives

    4
    « very clean »

    I will tell other people and family to stay in this hotel clean attentive, they willing to go to the string to help you and any matter I will recoment this hotel. this hotel very convenient to everything to the mall, restaurant, to my family and friend and to the water park.

  • 3
    « Consider one of the other options in the area first »

    We stayed here for a race weekend, as it was late planned and options were slim. The hotel lobby is modern and clean, but the rooms left something to be desired on the the cleanliness front as we had loose change and a store price tag on the floor, which any decent cleaning would have easily taken care of. Moreover, there was a huge stain on the curtain. The bathroom is very small, e.g. the open bathroom door goes right to the toilet. Breakfast, unlike other business class hotels, did not start until 7, so those with an early start cannot take advantage of it. Staff was ok, but did not seem concerned about any of the foregoing when mentioned. Indoor pool looked nice but we didn't use at as we only needed a place to lay our heads for the night. It is right by the outlets and Rt. 80 so the location is convenient.

    3
    « With all the options in the area go elsewhere »

    We waited until last minute to book for a race weekend, and didn't have many options so we tried this hotel. The location is convenient right near 80, the outlets and not too far from Pocono Raceway. However, cleanliness left something to be desired as there was loose change, and a store tag on the floor of our room, as well as a large stain on the curtain. Unlike most business class hotels we stay in the breakfast does not start until 7 a.m. so if you need an early start, like we did, you will miss out on that. We needed a place to lay our head for a night and it served the purpose. However, next time we will book earlier to have other options to consider. We did not use the indoor pool, though it did look nice.

    4
    « Nice Stay »

    I was here in the middle of May. Very nice rooms. The suite is clean and spacious. The bathroom was a little small. The have an indoor pool that is nice and warm. It is also down the road from the Crossings Outlet.

    1
    « Do not stay here. »

    This hotel has the feel of a motel that has been slightly renovated. We were booked for a non-smoking room with a king bed and jacuzzi and upon arrival to our room we immediately noticed a TERRIBLE SMOKE SMELL due to the wood burning fireplace. As soon as we opened the door and we walked around we immediately realized that we could not sleep well here inhaling the unbearable smell. We went back to the lobby with luggage in hand and informed the front desk and they said we were lucky we didn't book a Smoking Room, because those are even worst. Then we were given another room with a King bed and again it had a fireplace and the smell was even worst than the first one. Thirdly, we were given the only other option: a room with 2 double beds and a tiny bathroom. We took that since there was no smell of smoke. But then the bathroom door did not open all the way due to the curved shower bar. This hotel needs to shut down for a total gut renovation. Don't waste your time of money here. We couldn't bear to stay for our 2nd night and ended up checking out early and drove 30 more minutes to Dickson City to stay at the Holiday Inn Express for the same rate and a beautiful and clean room with a king bed. Now the Best Western does not want to refund our 2nd night stay even though we checked out after just 1 night. Terrible Customer Service! Do Not stay here!

    1
    « Dirty, Disgusting, Gross »

    Well it is an older place so we were willing to give the benefit of the doubt but, it really was terrible! The rooms have a terrible stench and they are disgustingly dirty. We had to move rooms at 9:30 at night when we discovered our bathtub did not drain and the hotel employee couldn't fix it. So our 2nd room smelled worse (if that was possible) and it was even dirtier! There were potato chips ground into the carpet and the AC was spewing black stuff out of it. We had to cover the AC w the curtain so that we could still stay cool but the black stuff wasn't being inhaled by us. It was noisy due to being by the highway. We did not sleep well because we were all so itchy. I didn't see any bugs but I think we were all just so outdone by the filth that it got to us. The room and bathroom were really small. The only good things I can say is that the pool was a good size and the breakfast was very good.

    5
    « Great weekend »

    I wanted to spend the weekend with my mom shopping and relaxing and we did just that. The outlets were right across the street and the hotel was clean and comfortable, only the room was a bit small for the roll out bed I requested but other than that it was a great weekend.

    3
    « Nice place to stay »

    This place is acceptable to stay for an overnight which we did for The Crossings shopping trip. There really isn't a lobby to speak of. There is a front desk when you first walk in. The front desk clerk wasn't a happy camper. Honestly I didn't care but a smile goes a long way. They do claim to have a breakfast which is in a very small room and has the normal fare, but the amount of people eating and no one maintaining the area it can get nasty fast. The hot food was gone. We took a look and left for the diner for breakfast. If you want to feed the kids and save some time and money it is worth a look. For some reason we were given a handicap room and the bathroom was in need of cleaning. It is good for overnight which is what we stayed for. I would have been disappointed if I was booked there for longer.

    5
    « Suite is amazing »

    I stayed in a suite here. It was great. Lots of room and quite. Beautiful pool and fairly close to many activities. The Crossings Outlets right down the road that has many great stores. Will come back and stay again.

    4
    « Clean and well maintained »

    The hotel is clean and seems to be well appointed. The front desk clerk was great as was the rest of the staff. The complimentary breakfast was "average" with scrambled eggs, bacon, sausage, yogurts and cereals available. The wall seem to be "paper thin" and you can hear your neighbors. For the price I would stay here again. I've been in much worse and at the price I paid, I haven't really seen much better.

    3
    « 5 Nights Here »

    Travel in late February and hotel almost deserted. About average for Best Western chain. Great location for Pocono Racetrack. Pool was nice and warm, and we had it so ourselves. It was a "Lazy Week" for us, so we never got up in time for breakfast buffet.

  • 2
    « Disgusting Tub »

    We stayed in this hotel for one night while we were on our way to New York City for the weekend. We read the reviews before booking the hotel and the site that we looked at had an overall rating of 3.9 out of five stars. That sounded fairly decent for a one night stay but we certainly came to regret that decision. This appears to be an older hotel that has been remodeled, which is good. However, the bed was extremely uncomfortable to the extent that it was difficult to get a good night's sleep. And then there was the bathroom! The bathroom was very small and cramped and the tub was disgusting. There was a long dark hair on the edge of the tub and the drain was obviously clogged so no water went down the drain while showering. I had to wait about 15 minutes after my husband finished his shower to be able to shower because it took that long for the water to drain out of the tub. I showered as quickly as I could hoping the tub wouldn't fill with water again. Hair that didn't belong to either of us was floating around in the water in the tub and hanging from the shower curtain. There was also crud along the edges of the floor and around the bottom of the outside of the tub. I mentioned the issues with the tub at the front desk when we checked out and the attendant apologized and said he would have maintenance check it out. It's hard to believe that the drain was that bad and the cleaning staff or another guest had not brought it to their attention previously. The free breakfast was sufficient to keep us from stopping on our way out of town to get something to eat. There was hot food available and the dining area was clean. Now, would I recommend this hotel to anyone or stay here again - NO! I would be willing to pay more for a better place to stay.

    4
    « Pleasant »

    Booked last minute as a quick overnight stay. We needed something close to the outlets. We could actually walk. It's so close. Clean and pleasant. Friendly staff. Going back again for a longer stay in August to do school shopping.

    5
    « Great Experience !! Close to Everything :-) »

    Just an overall great experience. The location to many of the attractions were non-comparable. Plus to wake up in the morning not having to worry about breakfast is always a plus. Staff was very helpful and friendly as well. Rooms were clean, beds comfortable. Looking forward to my next stay.

    4
    « clean and helpful »

    This hotel is simple and clean average amenities indoor pool. Front desk is very helpful and staff are friendly. Desk very helpful in helping me find a restaurant with vegetarian options.Check in and out very quick and easy. Good value for money. Indoor pool was a bit cold and the towels in hotel run are small so if using pool I would bring your own towel.

    5
    « Friendly, comfortable, and clean! »

    For the price, I was definitely pleased with the hotel. Staff were friendly and polite, room was clean, pool and fitness center were clean. No problems with any of the service. Bed was comfortable, breakfast was fresh. Would recommend and would stay here again!

    4
    « Nice and clean »

    Just needed a place for the night. Friendly and helpful staff.Clean rooms and hotel.Breakfast was plentiful and delicious.Easy to get to. Lots to offer,indoor pool, fitness area. Close to outlets. Worth the trip.

    3
    « Average »

    Average hotel with above average breakfast service. I waited a little longer than usual for a cot that I ordered but the hotel clerk was by himself that evening and he did apologize profusely later. I would probably stay there again.

    4
    « Friendly staff, good location »

    Close to outlets and casino. Staff was very helpful. Pretty good hot breakfast. Nice to have fridge & microwave. The only thing that would have made room better is if the beds were queen instead of double

    3
    « Stop at Outlets »

    Great price on tripadvisor. Only negatives were cheap towels and the breakfast didn't start till 7am. Not good for getting on the road on time. It was a Wednesday night. Good point was the outlets were right next door.

    4
    « One Big Ding For No HBO »

    Rooms are clean.. Housekeeping staff and breakfast staff are very friendly and helpful. Front desk was cordial, but they seem frustrated about job comensation. No HBO..big disappointment when we missed first show of the season. Pool looked nice...no,hot tub. Coffee service was kept fresh 24 hrs. That was nice. Beds are comfy...but not outstanding. Good location for stores, restaurants. Laundromat is close, but not in hotel. I would book this place again.

  • 4
    « Great Value »

    My family of 3 stayed at this property while on a last minute getaway to the Pocono area of Pennsylvania. We arrived at about 5:45 on a Saturday night and we were able to book a nonsmoking double room for $107. The room was clean and in good condition. Breakfast in the morning was complimentary and included eggs, sausage, waffles and an assortment of continental breakfast items. It was more than enough to get us started for the day. The lovely lady that was working in the breakfast room was super friendly. I'm sorry I didn't catch her name as she deserves recognition for being such an asset to the property, her personality added to the overall experience of staying at this hotel. I would not hesitate to book this hotel in the future and I am looking forward to a trip in the summer months to enjoy all the hot weather activities the area has to offer.

    5
    « very pleasing »

    I was very happy with everything during my stay. The front desk employees were very helpful sand even found me the name of the mattress we had in our room as it was that comfortable. The breakfast was very good and the cleanliness of the room was wonderful!!!

    4
    « Nice Stay »

    Wonderful room very large, excellent price. Close to everything. Only wish fireplace was working, it would have made stay perfect. Breakfast was ok. Everything was very clean and front desk staff was very friendly and quick!

    4
    « Camelback Mtn »

    Good hotel, 5 minutes from Camelback. Nice indoor door pool and good breakfast. However as a couple without kids, I'd recommend a room not near the pool as it can be noisy. We've used this hotel for both summer and winter visits to the area. Highly recommend it, especially for the price!

    5
    « Amazing »

    This hotel surpassed our expectations. The room was fantastic and huge. Our whirlpool was beautiful, spacious, and comfortably fit two people with plenty of room to spare. The furniture was classy and very well placed. The bed was extremely comfy (and we are very picky)! The front desk staff were approachable, friendly, and went out of their way to make us feel at home. They gave us some great recommendations on where to visit and were extremely informative when we checked in. Check in and out were a breeze and super fast. We loved this hotel and we will definitely be coming back and recommending!

    4
    « BEST WESTERN PLUS Poconos Hotel »

    We were pleasantly surprised when we arrived, we thought it was a budget hotel for the price, but they exceeded our expectation. The rooms were nice and clean, with MW, C/maker, and mini-fridge. Staff was very nice, we enjoyed the pool, but the water was a tad chilly. Breakfast items were pretty good, scrambled eggs, waffles, etc. Close to attractions, food and a nice shopping mall.

    5
    « Great getaway »

    We were in town to visit my aging mother in a nearby hospital and were exhausted from the 20 hour trip. Thankfully, the hotel was clean, comfortable, and very relaxing helping to ease our tensions at the end of each day. The breakfast buffet was surprisingly thorough and fresh with a variety of healthy choices and helped us start our day off well as we went to visit my ailing mother. This hotel provided us with a quiet relaxing refuge and getaway from a stressful situation. We are hopeful that my Mom will rebound so we can return for a longer visit and enjoy other amenities in the community, like Camel Back mountain, pottery shops, and the beautiful outdoors.

    2
    « More like mediocre western but definitely not best »

    I stayed at the Best Western Plus last weekend. I will state the positives first because there are less. The staff at the front desk were very friendly and the fireplace in the room was nice although they seem to have a lot of trouble with them. Now the bad. The rooms are small and dark I was in 308 so perhaps a different room would not be so dark but with the old dates carpet and small window I doubt it. Next the breakfast is not very good. The sausage was cold and the scrambled eggs had no flavor. The worst part of the breakfast is the nasty girl who works in the breakfast area. The only cold drink available was orange juice the Apple juice wasn't working and they had no water available. I was travelling with my three year old son and when I asked her if she could help us get water she said no and told me I could go get it in the fitness room. When I explained to her that I was alone with my 3 year old who was sitting at the table and eating she suggested that I could leave him there and go get it or leave his food there and go get it with him. I have never been to a breakfast buffet that didn't offer a pitcher of water and to either leave my 3 year old alone at a table or interrupt him and take him to another area when someone who was working in the area could have easily helped is ridiculous. I did mention this to the woman at the front desk and she was very nice about it but she said they cannot have water available but she would get me water herself the next day which she did. 1 cup. There were 3 other guests discussing the lack of water available during breakfast. It was kind of ridiculous. Tap water and Ice is free so there is no reason to have it available for the hotels guests. Beyond that I found the hotel to be overall shabby and in need of update. I will not be staying here again.

    5
    « celebrating a birthday »

    Clean room, good location, good breakfast very nice staff. Staff was very helpful and giving directions to certain places. Location of this hotel is inches away from the Tannersville outlets. Also, the mount airy lodge casino is also close by. and must check out the cheese factory.

    3
    « needs update »

    Place is clean, service is good, breakfast is good. Staff is friendly and helpful. Only negative is the rooms really need updating. Carpeting in rooms - gross. Bed - uncomfortable. Hotel in good location to Camelback and Outlet shopping.

  • 4
    « Saturday night stay »

    We arrived Saturday at check-in time and were able to get in our room very quickly. The room was small, but nice and clean. The beds were full size; we would try to look for a room with queen size next time. The bathroom is tight, very small and hard to move around in, it did have products in case you forgot your shampoo, conditioner or soap. The breakfast area was very small for as many people that were in trying to eat on a Sunday morning. Some had to take food back to the room or stand and eat. The hostess did a good job keeping up with the disappearing food. The waffle makers definitely need replaced, even with a good spraying of non-stick, they did not work.

    4
    « Missing the Plus »

    Hotel nice enough but just a little short of plus. Rooms small and still offering double beds. Bathroom updated and clean but tight even for one person. Breakfast area extremely small, unable to accommodate an even half full hotel. Fitness room minimally filled. Facility was clean. All is adequate but I wouldn't say "plus"

    4
    « Nice place near Camelback mountain »

    Had a very nice stay here at the Best Western. Service was friendly. Booked with Expedia, which turned out to be a slight problem. Call ahead and make sure you got the kind of room you requested (double beds, non-smoking, etc), because it will be switched with no notice. Otherwise, no problems at all. There are fireplaces in some of the rooms which were super nice and added a cool twist to the room. The breakfast was nice in the morning (but the staff member running breakfast was pretty rude, but not a huge deal). Waffles, cereal, sausage, eggs, pastries, etc. No water, for some reason. Check this place out for a cheap option to staying at Camelback.

    4
    « Perfect for Local Skiing »

    We stayed here for two nights in order to do some local skiing and it was the right choice. The hotel staff was friendly and accommodating and the room was clean and comfortable. The hotel is within minutes of the local ski areas. Although we did not have time to use the pool and fitness room, it was nice to know they were available. The hotel provides a nice book of menus and we were able to order food in one night right to our door. Great coffee in the lobby too!

    1
    « Negligent and unresponsive management »

    Went there with my family over the Valentine's weekend for a ski trip. On 2/14/16 6pm we informed the staff of a smell of smoke that was in the hallway. They said that some residual smoke came out of a fire place in a room near ours and nothing to worry about. It will vent. At 10pm the smell remained and the staff brushed off the problem as well. At 12am the fire alarm went off, fire department arrived. They opened the door to the room to get the smoke out, it escaped into the hallway and went into nearby rooms. We had to move rooms with our terrified kids. Next day they were nauseous and vomiting from the smoke exposure. We checked out and left forfeiting our prepaid lift tickets and ski rentals. At check out, at 11am, we asked to speak to the manager who was conveniently absent. We were told he was running late to work, and he would contact us. Needless to say he did not. My husband emailed him the following day and received a generic letter offering a $30 certificate. Really?!! I had 2 sick kids because the staff failed to respond properly to concern of the smoke 6 hours before the alarm went of, the manager was not there and unreachable even the next morning, there was only 1 staff person working that night who couldn't explain the situation, I loose money on the ski trip, and the best offer he give is $30. I certainly won't be staying at this place again

    5
    « Skiing at Camelback »

    Hotel was clean, room was a good size, fridge, TV and microwave all worked. Very close to Camelback ski are and local shopping. Staff was helpful and courteous. Pool and fitness center looked inviting but did not have a chance to use these facilities.

    4
    « Perfect for Family! »

    We enjoyed skiing and snowtubing during the day, and returning to our room with a hot tub and wood burning fireplace. It is also close to supermarkets, restaurants, CVS, and shopping. This hotel has everything you need for a comfortable stay with family.

    1
    « dishonest »

    Booked this hotel through a website that was labeled Best Western. I paid extra for a flexible booking so that I could cancel if I needed to. When I tried to cancel my third night the hotel told me I had sctuslly booked through expedia and would have to call Expedia. No where on my reservetion or on the booking site fidnit say Expedia. Was on hold with Expedia for 45 minutes trying to cancel and then they hung up on me. After checking ou of the hotel, they sent me a suvey asking for feedback on my stay. Five minutes after submitting it then hotel emailed me, not to apologize, but to complain about my bad review!

    5
    « great breakfast for kids,and adults clean rooms nice employees »

    the only thing bad about this hotel is the pool closes at 900 pm and when you have kids you need until at least 1100 when you check in they should tell you before you book.A lot of the quests were disappointed.

    1
    « Horrible Stay »

    Where to start. The third floor evidently has fire places. Every time one was being used it filled our floor (second floor) with smoke causing the smoke alarms to go off. We called the desk and was told an employee is on the way up. When we advised the employee about the smoke condition in our room we were told to deal with it they are all like that and to keep the door open. This time it was at 2 am . I have a 10 and 11 yo children up during this process which was the third time of the night. The next problem was the breakfast. There was a girl with red hair and tattoos that possibly has picked the worst job for her disposition. She was very hostile towards the guests cursing under her breathe when my 11 yo son asked her a question and was very annoyed, pushy and rude towards guests the both days. The breakfast room was very small for the amount of guests and the employees were not keeping up with food replenishment .

  • 3
    « recent stay »

    Nice hotel close to ski area , shopping , dining ect. . Great service and check in staff .Problems I encountered during my stay were slow internet and housekeeping took way too long to make up my room.

    3
    « Valentine's Weekend Stay »

    My boyfriend and I had a lovely stay for Valentines weekend. We loved how close this hotel was to Camelback ski mountain and the outlets. Our room had a hottub in the bathroom which felt great after a cold ski day. The only issue was the fire alarms went off in the middle of the night and no one informed us what was going on until we got dressed and walked downstairs. Our lights in the bathroom also stopped working the last night.

    3
    « EH »

    They said there was gonna be a bar and a hot tub online and the sign outside the hotel said there was going to be a hot tub and there was not one.Though it wasn't a deal breaker the bar scene was seriously lacking.

    5
    « Wxcellent Option for a stat »

    We (grandma+ grandpa) invited our daughter family (+husband + 4 kids) for 2 days on the slopes of Camelback ski resort. first timer. Great experience for al of us We chosed to stay at the Best Western hotel - and it was a really good decision. Helpful team, clean rooms. nice breakfast. And the proximity to the site + the lovely town (and close outlet). I have stayed in the past in all other hotels in the area`; but for a nice family vacation - this is the place. We reserved rooms with fireplace - though we were too tired to make use of them.. Higly recommended hotel

    4
    « Good place to rest your head »

    I stayed here with friends while in Tannersville. We had 2 rooms on the 2nd floor.We parked out back, so when you go inside you are on the second floor. No stairs or elevators needed.all doors inside which was a plus.Pool, vending and breakfast right there. The rooms were nice and fairly clean. I am a fussy traveler so some vacuuming behind the furniture should be in order once a month to keep the dust from piling up. The shower curtain had a few stains on it so these would be part of a 4 star rating. The second room had a rollaway bed added for an extra $15 a night with barely a spot to put it in.The breakfast was sufficient and the staff friendly and helpful. There was a $50 hold on each room for incidentals. I have stayed at several best westerns and this was a first. The crossings outlets were right there and it was a 5 minute drive to the casino. Plenty of things to keep you busy. Overall I would definitely stay here again if in the area.

    5
    « Good Choice when visiting Camelback Ski Resort »

    This is a newly renovated property. The hotel and it's facilities are very good. They have a good breakfast and the service by the hotel staff during breakfast was quick, especially when replenishing items that were running out. The hotel is prett clean and has a good parking facility. It is situated at the base of the Camelback ski resort and it is good option if you want to stay at the base of the mountain. I will surely be going back to this hotel next time I visit Camelback.

    3
    « Inviting indoor pool and sauna »

    This place gave us a nice quiet room with our pet and good wifi. The pool/sauna were open late, which was great after a long day on the road. They have a pretty strict pet policy, so bring your own bedding just in case.

    3
    « It's an adequate hotel at best »

    I had a King suite with a fireplace and a jetted tub on the 3rd floor. The hotel was adequate, but nothing special. My two main complaints are the size of the bathroom and the heating/AC unit in the room. Although those weren't the only things wrong. First, the bathroom was tiny and the thing that made it even worse was the door opened into the bathroom giving you even less space. You had to squeeze between the door and the sink to get in there. It consisted of a toilet, right in your face, a sink that you could literally wash your hands at while sitting on the toilet and a shower. The tub was in the living room area. The heating/AC unit in the room didn't work well at all. This was January so it was cold. We tried putting the temperature everywhere from about 62 to 72 degrees. No matter what temperature we tried we were either ice cold or boiling. We never found the temperature where the room was comfortable. Another issue was the microwave. It really didn't work all that well. You had to fiddle with the knob quite a bit to get it to work. We would have used the fireplace but we were afraid to after hearing a fire alarm go off one day thinking that maybe another couple tried and set off the fire alarm or something. Another issue is that there is only one elevator in the whole place. It's located near the main entrance, where the front desk is. So if you go into any other entrance of the hotel you have to climb the stairs. It's not terrible because it's only 3 floors but it could be a pain if you have to get your luggage to the other side of the hotel from where the main entrance is. As for the noise level, it wasn't so bad. There was one night where a couple was arguing rather loudly in the hallway. Other than that it was pretty quiet. The other thing I couldn't figure out was that I heard this hotel was renovated in 2014 yet the rugs and lots of other things there looked very old. My husband had been there like 15 years ago when it was still a Ramada and he said he didn't see any difference at all there. I'm giving it 3 stars in my review because the people at the front desk were very friendly both checking in and out and it was clean. I guess if you're going to Tannersville to go to Camelback mountain and ski or to go to the outlets and you're just concerned with having a clean place to sleep, then this is the place to go. Next time in the Poconos my husband and are are going to stay elsewhere.

    5
    « Great Hotel »

    I searched several hotels and decided to choose this one. The room was very clean nice size and the BED was HEAVEN lol. Most comfortable king size bed I have ever slept in. I would defiantly be staying there when I go back worth the money.

    4
    « Nice Place to Stay in the Pocono's »

    One of the best prices in the Pocono's. Friendly staff, clean rooms and great location ...right off the Tannersville, PA exit close to everything. Bathroom a little small and not sure the beds were actually Queen size but overall good stay.

  • 4
    « Nice Hotel, Great Location »

    Nice Hotel which is extremely close to the Outlet Mall, 7 minute drive to the Casino and directly off of the Highway. Check in was quick and easy, room was clean, bed was comfortable. Free Breakfast was good

    3
    « Clean But Small »

    The room rates were very good but know you get what you pay for - a fairly small room and a minuscule bathroom. One nice thing about the property is that it is built on a hill so you can drive around the back and access the second floor with no steps... neat!

    5
    « Great hotel »

    Close to out let malls, quite and clean. The breakfast was fresh and hot. Staff were friendly. Easy on and of for hwy. 80. Nice indoor pool and work out area. Hotel was clean. Good view of the surrounding area.

    4
    « Stellar server in continental breakfast »

    The lobby of this Best Western was not the greatest not to mention 2 staff members playing on the computer with their feet propped up on the chair (not very professional) while we were checking in. The lady checking us in was very nice...quick easy check in. But the key factor for us was the great breakfast and the service while eating!!! Bar none the best..

    5
    « Best Western, great stay »

    My parents and I make an annual shopping trip to the Poconos and had a great time at the Tannersville Best Western. The rooms are comfy and the breakfast is convenient and very satisfying. The staff is also very pleasant and helpful.

    4
    « Hospital on Thanksgiving »

    Seems to be well run and clean. Not the most fabulously decorated but spacious and cheerful. The staff is very pleasant, best of all. Easy, convenient location. Easy in and out because of the access to parking.

    5
    « great stay for disabled »

    This was a great place to stay. The room was clean. I got a room for disabled and it was great. The shower was designed for disabled perfect. The shower was walk in and very roomy. Had regular shower and hand held. A shower chair was available and pedestal sink was perfect for a wheelchair if needed. The shower had 2 bars and one attached to the floor for the toilet. Personnel were friendly and helpful of places to go and to eay We would go back and use this again. It also had a gym pool, free breakfast,

    3
    « OK »

    I feel it was a little high on price. There was no special amenities. I was especially disappointed the pool was closed when we had time to use it. Overall it was not a bad experience, but it was OK. The breakfast was a little above most hotels I've stayed at but nothing fantastic.

    5
    « Great Hotel »

    Can't say enough about how great of a hotel this is. Staff is very friendly. Hotel is clean and reasonable priced. Great location. This will now be our permanent place to stay when we go to the Poconos!

    3
    « Pass on this place »

    Hotel was not so good. Room was worn and dated, but clean. Hotel in general was unkept and dirty. Breakfast was ok. pool was good Good location for access to local attractions. Price was moderate for area...

  • 5
    « Best Western Poconos »

    Great value. I was so surprised at the wonderful hot breakfast buffet. Clean and very elegant. Close to all activities. Would definitely stay at a Best Western again. The staff could not have been nicer.

    4
    « Good Value - Would Recommend »

    Quiet, clean, comfortable. Recently renovated. Staff was helpful, friendly and courteous. Did not use exercise room or pool so cannot comment on that. Great value for the price. Would definitely stay there again.

    5
    « Retired couple »

    Nice and comfort stay highly family friend couple to consider staying at this hotel and enjoy their stay the room is very clean and quality of furniture is very nice also i assure that who ever will stay this hotel they will enjoy stay.

    5
    « Great Hidden Gem »

    This hotel was a great place to relax and unwind. The room was great and the breakfast was fresh and filling. I enjoyed the roaring fireplace in my room and the large TV. The bed was very comfortable and firm. My two boys enjoyed the weight room and the beds they had.

    3
    « Needs Some Sprucing Up »

    I feel safe booking Best Westerns because they tend to be clean and comfortable. This particular hotel seemed a bit pricey for what I got. The rooms were somewhat small but didn't bother me much. What did bother me was the size of the bathroom. When you have to slide in beside the toilet to close the door that might be a clue that you should make the room slightly bigger. If you get a room here, ask for a room on the second or third floors. The first floor, where we stayed, was carved into the hill, so it had a bit of a musty smell. They even had dehumidifiers all along the hallways. The upper floors were much better-smelling. The breakfast was the most basic fare - nothing to get excited about. The staff was friendly, and for the amount of time we actually spent in the hotel, it was pleasant enough, I just think, after traveling around the area, some of the other hotels look a bit newer and more appealing for our next stay.

    4
    « A good choice »

    Hotel is close to many attractions. Room clean and up to date. Staff at front desk was friendly and accomodating to met any request we had. The cleaning crew was alsao very helpful and accomodating. Free breakfast which is also very nice as well as convient, do not loose time looking for place to eat.

    4
    « Convient hotel in the Pocono's »

    Thie hotel is near the Crossings outlet stores in Tannersville. The hoyel is convient to many attractions in the area. The rooms are nice size but the bathrooms tend to be small. There is a pool and gym are as weell as a breakfast room , wher they serve coffe, juice, ceral, waffles, eggs sausage, etc. The staff is very accomodating and friendly.

    4
    « pennsylvania trip »

    the hotel was great VERY close to the shopping, my employer offered me a discount with the hotel, the breakfast was good. no hassle for the check in we got there really early around 10 am and our room was already ready. great friendly staff as well. the washrooms could be a little bigger not enough space for 2 people to be in there at the same time

    3
    « Did not live up to a BW Plus »

    Room odor possible due to previous pet in the room. Pool only available till 9PM which should be listed in the advertising. Surprised they did not comp the room or offer points to make up for the issue as other chains would have done. They did provide the use of a deodorizer spray.

    3
    « Ok, but nothing special »

    Room was nice, and so was the staff, but the layout of the building is very confusing, and the walls are paper thin. If the couple next door had got it on one more time in a single night I was going to knock on their door and ask for their autographs! Not much left to the imagination.

  • 4
    « Very Nice Weekend Stay »

    For the price paid compared to other hotels in the area this was more than reasonable. The staff was extremely helpful and accommodating. The room while a tad cramped was big enough for 2 adults & 2 children. The free breakfast served was actually way better than I was expecting and had plenty to choose from. Personally not too sure what negative to speak of.

    4
    « Enjoyed our stay »

    Although we had a short stay and it was for a sad occasion the hotel was very comfortable, great location, and the staff was very friendly and helpful. the room is a bit small but very clean and the bed was very comfortable. We enjoyed our stay and would recommend to anyone looking for a nice spot in the Poconos area.

    4
    « Nice place to stay »

    This is a nice place t o stay. The stay is absolutely lovely and helpful. The room was very clean and neat. Breakfast was fine. They need to replace the Nestle coffee machine with real coffee. Coffee was available in the lobby.

 

Getting to the hotel ...

All directions
·From: The north. I-81 South to I-380 South which merges with I-80 East to PA Exit 299 - Tannersville. Turn right off the ramp. -OR- Route 209 South to I-80 West to PA Exit 299, Tannersville. Turn right off the ramp. The BEST WESTERN PLUS Poconos Hotel is 500 yards on the left. ·From: The south. Interstate 476 North to Leigh Valley Interchange 33. Route 22 East to Route 33 North to I-80 West to Exit 299 - Tannersville. Turn right off the ramp and the BEST WESTERN PLUS Poconos Hotel is 500 yards on the left. ·From: The east. I-80 West to PA Exit 299 - Tannersville. Turn right off the ramp. The BEST WESTERN PLUS Poconos Hotel is 500 yards on the left. ·From: The west. I-80 East to PA Exit 299 ...

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