BEST WESTERN Grosvenor Hotel,  Stratford-Upon-Avon

4.0/5  - based on 1585 guest reviews.
Warwick Road, CV37 6YT, Stratford-upon-avon, Great Britain - See map
+44 1789 269213 +44 1789 266087

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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BEST WESTERN Grosvenor Hotel combines Grade II character with Grade 1 service! This elegant hotel, refurbished in 2010, is 3 minutes' walk away from the centre of Stratford-upon-Avon and delivers top quality accommodation in relaxing surroundings. We go the extra few miles to make you as comfortable as possible during your stay, priding ourselves on our friendly folks and exceptional efficiency! An intimate interior creates the perfect setting for any kind of break, with an ambience to match the history of this world famous town. Individually styled bedrooms and lovely lounges enhance our accommodation to make this splendid hotel even more appealing, while The Garden Restaurant offers a fine choice of fine food, with international cuisine and a wonderful wine list on the impressive menu. As for time away from the hotel, why not take in a show at the Royal Shakespeare Theatre (0. 1 miles away!), visit Warwick Castle or venture a little further to Royal Leamington Spa 12 miles away?

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Room 1

Guest reviews


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based on 1594 guest reviews
 
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Excellent
 
455
Verygood
 
627
Medium
 
334
Poor
 
112
Horrible
 
66
Business Business 117
Couples Couples 845
Family Family 283
Friends getaway Friends getaway 189
Solo travel Solo travel 43
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BEST WESTERN Grosvenor Hotel,Stratford-Upon-Avon
  • 3
    « Good stay for price »

    Me and my wife stayed here for a night away and found it to be good for its price, the room was nice but a little dated however was comfortable (even though it was 100 degrees) The parking was pretty awful and the breakfast wasn't very nice so would recommend going out into the town for it. Overall a nice night with a very warm comfortable room. We will be returning next year but will skip the breakfast. Recommend the red lion pub across the road nice food, lovely atmosphere and cheap cocktails

    4
    « Good value for money »

    We stayed here for a couple of nights and thought it was good value. Rooms are what you would expect but room service was good. Staff helpful and pleasant. Breakfast good value at £8.50 and served in a pleasant environment. This hotel is in an ideal position and in walking distance of all the local attractions. The £3.00 a day parking charge is actually a bargain. We would certainly stay here again if we were in the area.

    3
    « Afternoon Tea - Deluxe? Not so sure..... »

    Spent a very warm relaxing couple of hours here with deluxe afternoon tea.. We had a voucher which made it fantastic value but I do feel that the hotel is trying to really cut corners... the sandwiches, although fresh, had so little filling you could barely taste it - and they were freezing cold so flavour dulled by that.. scones were the best, crumbly buttery, delicious but we had to ask for more jam and cream (and we're not greedy!!) the portions originally given are very skimpy.. the cakes, well they are literally just a mouthful because I think that the chocolate fondue is supposed to be the 'treat', it is nice but oh dear the chocolate is just a very thin runny brown sauce which does not even coat the fruit...disappointing - I feel if you are going to offer this extra then it should at least be a fondue of chocolate not the thinnest drizzle?? The glass of fizz was good, very crisp and nice and you could get as much tea or coffee as required - all in all I would say it represents great value if you can see past the cost cutting measures - staff are very friendly but do like to stand chatting - I had to ask for a couple of things twice as they had been forgotten - didnt matter we werent in a rush but made me feel like a nuisance for constantly asking...nice couple of hours but we probably wouldn't go again..

    5
    « lovely friendly afternoon tea »

    had afternoon tea at the hotel today a truly lovely welcome at reception excellent and professional service form f&b staff. Tea was excellent value for money and most enjoyable. Going to book for the family. great location to go for a walk before or after tea.

    3
    « Deluxe Afternoon Tea »

    The room were were seated in was lovely; painted floorboards and very light. The waiter was attentive. The sandwiches were delicious, all served on fresh, soft bread. The selection was one finger sandwich of the following; egg mayonnaise, cucumber, cheese and tomato and salmon with cream cheese. The mini cakes were a delicious, moist ginger/toffee square, a green macaroon, a strawberry cheesecake and a small cream dessert topped with very tart lemon jelly, so tart we couldn't eat it. There were four scones to share, but we could taste the bicarbonate of soda (or something with a fuzzy salty taste) and so couldn't eat them. They came with a small pot of jam and two pots of cream. Lastly came the very quirky chocolate fondue. We opted for milk chocolate over the dark or white. It came with 5 marshmallows, 4 mini chocolate ring doughnuts and very randomly, chunks of fresh pineapple! We chose the Grosvenor All Day Blend tea which was tasty. It started off well with the sandwiches, but as we worked our way up the tiers and onto the fondue, the quality deteriorated. It was a good experience, although I don't think we'll be back. £14.50 per person.

    3
    « Review »

    Hotel looks good from the outside and it has a nice reception lobby area but the bedrooms need updating. Very basic. The one thing I did notice was the staff in the breakfast room appeared very dis-illusioned as to what was going on. It was also very disappointing that they also struggled to speak a word of english. Given the location you would assume that is a must.

    4
    « perfectly positioned close to river, town centre and theatre »

    Close to the town centre - the river and the theatre - the Grosvenor is perfectly placed to enjoy Stratford - the staff are friendly and helpful and the food in the restaurant is excellent - a plentiful selection of drinks are available at the bar. parking available for residents at £3.00 per day

    3
    « A little bizarre »

    Very comfortable, and the location was good. Nice people, mostly--more on that later. Rooms are cutting edge 2003 design, especially the bathroom needed an update, if you stay in hotels to pretend you're living in a magazine. Like I do. Anyway, there was a towel bar in the bathroom that was made to be heated. You know the type. It wasn't warm, despite the cool weather outside. So I went to the desk, just to let them know. I didn't care, and if I had, it was Friday, and I figured it would be Monday before anyone would see it. Saturday afternoon, after walking around all day, we took a break before supper. I undressed, got in the bed to read. We had hung a do not disturb sign. My husband was at the desk checking email. There's a knock at the door, and then a key, and this man in a black suit walks in. I had seen him around the desk earlier, maybe a manager? Anyway, my husband tries to stop him, but he comes in anyway. He's tries to explain how to make the towel thing work. (Evidently, you turn the heat up to 28, and than you turn on the air conditioner, and that heats the thing. Obvious, when you think about it.) Anyway, he left, and we just looked at each other. Bizarre. So, a nice hotel, but don't tell them something doesn't work.

    4
    « Seeking shakespeare »

    We decided on this venue as it was nicely close to the town centre,parking was no issue for us at £3 per day compared with the town 's overpriced charges.The staff were very polite,and efficient.The breakfast was nicely adequate,as I m vegetarian.

    3
    « Basic, no customer service, dull check in, »

    The room was basic and dull in need of a refurb, i got a good price at £60 normally its £100+ i deffo wouldent pay that!!! Id pay more like £40 for the rooms there shabby small and dull and we were put on the road side! The shower was decent good powerful and clean. The bed was comfy but not amazingly comfy The nightporter was awful i rang down so many times for ice he never picked up...so i walked down 2 flights of stairs at 1am to find him on a computer behind a cubby hole!! I eventually got ice and i got a £20 refund for rubbish service...wouldent go back here again.

  • 3
    « Standard best western »

    The hotel building was ok, not been modernised for a long time. I didn't see a passenger lift which was annoying because we had heavy luggage. It has parking, £3 per day. Hotel is good location for central Stratford shopping and attractions. The room was clean and comfortable. Pretty good value for money considering location.

    4
    « Very pleasant, convenient hotel »

    This hotel is a five minutes stroll from the centre of Stratford, avoiding the roads, if you wish, by walking along the canal. The hotel is comfortable, the rooms well-appointed and the staff attentive and friendly. Our room-heater was not working so we were moved into an executive room. This was equipped with a/c, fridge and safe, in addition to the usual facilities. The car park fee, £3.00 per night, doesn't seem too unreasonable taking into account the central position of the hotel.

    3
    « Central »

    Used hotel for a weekend training event. Most of the feedback I received from our attendees was fairy favourable, some not so much so (mainly centered around the bathroom and water) I also found the bathroom to have a very strong drainage smell and wasn't totally sure I wanted to drink the water from the tap. Room was Ok- I wasn't expecting much and would label it as average- felt like it could do with updating and that the effort made was a bit half hearted. Stayed for 2 nights- and in one of the main corridors there was a plaster stuck to the carpet that was there for the entire duration. The plaster didn't really bother me (!) but made me wonder what other things were being overlooked. The hotel conference rooms are really lovely, you can control the room heating and there is a specific breakout area with coffee machine and biscuits. Really wanted more paper and did request this but none turned up. I thought the hotel did really well with our very specific requirements for lunch and everyone was very impressed with this. Breakfast was a bit odd- no guidelines for the fact the hot food is not help yourself and I waited a while until someone turned up to serve- this was the deputy general manager who seemed to be doing everything. Found the receptionists attitude rather cold and unhelpful and was not alone in this opinion. Real plus of the hotel- aside from the great conference rooms- is the ease with which to walk into town. Its a flat level walk and takes about 5 minutes. Parking was a headache and I ended up paying £20 to park all weekend in the car park round the corner as there were no spaces at the hotel (bit annoying when I had conference things with me to try and bring in) Would use again but would try and get a better room- and get there earlier to try and nab a parking space.

    4
    « Hotel by the river »

    Really lovely hotel, central for city centre, restaurants, city centre shops, river boat rides, walks, Shakespeare's houses and attractions. Good amenities at hotel, we had disabled friendly room at no extra cost, staff very friendly, caring and professional. Great selection at breakfast too. We had dinner on Wednesday night on their Steak night - good value for money in lovely plush dining room, excellent service by waiting staff. Food superbly cooked and no long wit for it. Good choices on wine list and not as expensive as you may think for a hotel either.

    5
    « Mr John wasylkiw »

    Very enjoyable stay lovely hotel clean & staff very helpful breakfast was the best we've had at a hotel well done will recommend & certainly return very convenient to centre of Stratford on avon 5 minuit walk

    5
    « Miss susan moore »

    Lovely hotel very helpful staff rooms very clean comfortable best breakfast ever had in a hotel will without a doubt be telling friends an family a must stay in stratford on avon 5 min walk from hotel to town centre

    2
    « Afternoon tea »

    I was very disappointed with the food. I enjoyed my visit two years ago and decided to take friends but the standard for the afternoon deluxe tea was not up to expectation. Boring sandwiches, on white bread, rock hard tiny scones, small hard blobs of cream and bite sized fancy cakes. No shall definitely not repeat the event. I feel you have lowered the standard to match the voucher trade but we were paying full price. . Not happy.

    4
    « Super little hotel »

    We stayed at this hotel for a weekend break, the rooms were very comfortable and clean and the staff were so accommodating. It is right in the centre, so convenient for shopping but not at all noisy with traffic. After a very long day we decided to have room service which was prompt, reasonably priced and delicious. Breakfast was a treat and served in a beautiful restaurant, buffet style and everything you could possibly want and more!

    4
    « suprisingly good »

    got quite a cheap deal in this hotel so did not expect anything amazing but was really surprised at how nice the hotel actually was. Hotel was so much cheaper than the others in Stratford and it was literally 2 minutes walk into town.The room was really nice, clean and comfortable and the restaurant was gorgeous. Great breakfast. Would definitely return,

    5
    « Short walk to town, cosy, relaxed »

    This hotel was perfect for a few days visiting stratford upon avon. The hotel was very relaxed, even with a wedding going on while we were there. The service was quick and the family nroom was really comfortable, having the 2 rooms (perfect for a family). The rooms could of been warm, but fans were supplied so we did have these on which helped. The bar was very cilled in the evening and the restaurant looked nice, although we did not use this. Had a great nights sleep and breakfast was very nice. Would highly recommend.

  • 3
    « A view to remember ! »

    Room 202 is to be avoided if you want to see more than the kitchen vents. I am surprised it is let out to customers who are staying beyond a single night for Bed and Breakfast. However as we had only booked two nights and the room was comfortable we decided not to ask for a move. The location is ideal for walking to the town to visit all the sites, it is situated on the main road but no traffic noise - just the kitchen noises from below the room! Food good but a limited menu at breakfast (no smoked fish). Dinner good with good service.

    3
    « On the decline »

    Oh dear what has happened to this hotel? We have stayed there with friends a number of times in the past but will not be going there again despite its convenient location. The rooms are very much in need of some TLC, especially our bathroom which had damp patches on the ceiling and all the metal in there ( round the mirror, taps etc) were all going rusty. I am pleased I don't have long hair as the hair dryer kept overheating and cutting out so had to keep waiting for it to cool down. On Saturday afternoon hubby was looking forward to watching some Rugby but BBC stations were showing no signal. We called reception and the manager came to the room saying there was trouble with the antenna, but we later found our friends in the next room had not had any problems at all!! There is no air conditioning in the hotel and most of the time it was unpleasantly hot, one friend was in the front of the hotel and although she opened the window the traffic noise prevented her sleeping at night. Breakfast is good and plenty of staff to clear and reset tables but this is about the only point in its favour these days, apart from the convenient location to the centre.

    4
    « Conveniently located »

    Great location where you can walk into the center of Stratford. Convenient car parking but resent having to pay a parking fee as that should be part of the room cost. Our room was a fine, but the bathroom was tiny and very shabby. The side of the bath was peeling off leaving wooden shards and looked dreadful. We didn't have breakfast there so cannot comment on that.

    5
    « A great stay in Stratford-upon-Avon »

    We stayed here for 3 nights last week. Comfortable Executive Room, towards the back of the hotel, so away from the main road, and extremely quiet. The staff were helpful and efficient. The hotel is very convenient for all the Stratford-upon-Avon attractions such as the river, the theatres, and the town centre restaurants and shops. Lots of parking on site - costs £3 per day but that is very reasonable. We had a Bed and Breakfast deal, and were very satisfied with breakfast each day, loads of choice, continental or cooked. We would certainly stay here again.

    3
    « Business overnight »

    Initial room was a poky hole just down the corridor from reception, with tired furniture, windows that wouldn't shut facing fire exist and smokers corner near the entrance door. Also a depressingly saggy bed and ill fitting curtains. Asked to be moved, no problem. Room 2 was much better, more modern, light and clean albeit the chair in the room was becoming threadbare and stained. Food was splendid and a great breakfast.

    4
    « lovely Hotel and a great location near to Stratford-upon-Avon »

    We stayed at the Best Western for three nights, it location is great in easy walking distance from the center of Stratford-upon-Avon, canal, shops pubs &resturaunts, as well as the theaters, and Shakespeare attractions, the Hotel is nice, clean our room was dated, and a little tired but that didn't really bother us if I'm honest, breakfast was lovely with plenty to choose from, all in all we enjoyed our stay, and wouod look to stay here next time we visit Stratford-upon-Avon

    3
    « Ok, but there are better hotels in Stratford »

    I visited this hotel for three nights with work. I have to go to Stratford-upon-Avon a lot and usually stay elsewhere. The location is great for the town centre, it is an easy walking distance and the parking charge at the hotel was reasonable. The room I was given was very tired looking; the bathroom, in particular, looked shabby. The breakfast was tasty but the room it was served in was very busy and sometimes this meant that getting the table service for tea, coffee and toast was slow and sometimes this was frustrating.

    4
    « Great Location »

    Stayed here for a trip to Stratford Races. Arrived at 1pm and no parking spaces available so had to park in leisure centre close by. Great location a couple of minutes away from the centre of town. Room slightly tired but perfectly adequate for our needs. Breakfast very good and staff friendly. We paid £150 for one night B&B and would consider this a reasonable price for the quality of the hotel in Stratford.

    3
    « Smoke house »

    Stayed last night, family room , overall tidy presentation, though the staff smoking constantly in a non designated area filled the room with smoke, I did make a complaint only to be fobbed off and even told it was the guest in the next room! No rectification or even apology. Added to my smokehouse room the mattress on the double bed had collapsed, so a very awkward uncomfortable smokey night!! No sleep! Staff unapologetic or even helpful! Wouldn't recommend or return!!!

    4
    « Excellent afternoon tea »

    Visited the location as a treat for my wife and sister on a travelzoo voucher premium afternoon tea. Without a doubt the best afternoon tea we have had anywhere. Currently it is on offer at the hotel for £14.50 with the voucher it cost £11 each. We opened with a glass of good quality prosecco or Pimms cocktail. We were handed a menu to chose a pot of tea (alternative coffee if required), I have never seen so much variety. I settled for their own blend of Assam and Ceylon, my wife and sister chose their special fruit tea which had pieces of fruit in. The afternoon tea consisted of a cheese and tomato, salmon on brown and cucumber finger sandwich. Three small cakes, a milk jelly topped with strawberry jelly, a plain scone and a fruit scone with jam and cream each. When these were eagerly demolished we were offered the choice of melted plain/milk/white chocolate with strawberry pieces, small ring donut and marshmallows. The staff were excellent from reception to the servers. Can't wait for the next offer. Free complimentary car parking is provided. EXCELLENT

  • 5
    « quite comfort »

    first rate stay comfort, great food, great staff friendly and polite. room without fault. vast choice on breakfast menu able to set up for whole day. location just a few minutes walk from town centre.

    4
    « visiting the Bard »

    We often return to this hotel which is easy to get at and a short walk from the theatre. Very comfortable room and delicious cooked breakfast (no muesli though). Ordered newspaper didn't arrive, otherwise all was great. A couple of dining chairs looked as if they might collapse but fortunately didn't.

    4
    « Pleasant Afternoon tea »

    My partner and I visited the Best Western Grosvenor Hotel for a deluxe Afternoon Tea using a 'Wowcher' voucher. We ate in the dining room which was very clean & tidy with traditional decor throughout. The afternoon tea itself consisted of a choice of teas, of which I had the Assan, sandwiches with smoked salmon, cheese & tomato, cucumber and egg. The sandwiches were served on both white and wholemeal breads and were fresh and tasty. Scones were included with the tea with butter, fresh cream and jam, these too were tasty, also included were small cheesecakes, jelly and mini chocolate meringues. Once these were cleared away by the pleasant staff a chocolate fondue was brought out which consisted of marshmallows, pineapple chunks and mini donuts to dip in a bowl of milk chocolate. To accompany all this was a glass of Pimms each which was nice, although could have done with a little more fruit in, not just a couple of slices of orange. To summarise, we thoroughly enjoyed our afternoon tea, we'd return back ourselves and also recommend the afternoon tea to others.

    2
    « Too expensive and very average »

    Very well placed for Stratford tourists and easy to find. Parking is convenient, but that's about it. It doesn't feel particularly clean and access is up stairs only. My old knees struggled. Bar snacks were average prices. The American Burger sounded nice but when it came, the brioche bun was stale and the burger less than average. A wedding didn't disturb us in our room, but kept my daughter and son in law awake in their room until it finished. A breakfast shown on Booking.com for £8.50, became £11 on our bill and I did query this but was told I had to pay this, regardless. All in all, an average hotel but not an average price.

    4
    « Short weekend break at Grosvenor Hotel Stratford upon Avon »

    We were given this short break, Friday night to Sunday morning as a gift, and was was interested to see how it was. Our room was excellent, looked like it had recently been updated. Clean and fresh, as was the en-suite bathroom. Our deal included breakfast and evening meal so we ate in the first night. Not a large menu. If you like large portions you will be disappointed. A bit pony for us but OK. Other guests asked for extra portions of vegetables/potato but were told no. Staff very good. Bar and restaurant areas also been updated, but the smell of paint was a little off putting.One other little gripe was my wife was assisted with getting her breakfast one morning, very helpful, but sadly he stank of cigarette smoke, not nice with food. The dinner menu never changed so if you didn't fancy anything on the menu then you would have to repeat the previous nights meal. We were told at reception that they had a new chef and he was trying different thing. We had to laugh at one starter which was crispy belly pork. I know I said the portions were small but this piece of pork was smaller than my thumb with a few bits of greenery thrown around it. Hey ho maybe that is just us being picky. All in all a very pleasant short break in a nice hotel, nice staff, but recommend you eat out if you have large appetite. 4 * because of the cigarette smelling staff member

    4
    « Well located clean hotel, helpful staff »

    We had a very pleasant one night stay at this hotel. It is not the most modern of places, one of those with lots of windy corridors, but importantly it was clean, and the staff were friendly and helpful. The room was very comfortable, with generous tea/coffee/biscuits - a bit like other places used to be before they needed to make savings. We had a problem with the hairdryer in the morning, called down to reception, and they provided a replacement within a few minutes. We didn't use the bar / restaurant. We thought the £3 / night parking charge was reasonable considering the excellent location. We think we got a pretty good deal on here so the above is on the basis of that deal.

    5
    « Wedding at the Grosvenor »

    A fabulous weekend and a wonderful wedding. Thank you to all the staff from reception to housekeeping and waiting staff everyone was so kind, pleasant and helpful. From the greeting on arrival to requests we made for an iron and a bath mat nothing was too much trouble and delivered with a smile. The cheerful housekeeping staff who although we did not want the room made up on Saturday checked we had all we needed and replenished our tea and coffee. The lovely waiters and waitresses who were so efficient and pleasant although very busy. The bar staff and everybody there helped make the wedding weekend a success.

    4
    « Disabled room for wife »

    We were very pleased overall with the accessible room we stayed in. Not bad condition, although the two tub chairs provided are too low and too soft for someone with a disability. Doesn't any hotel chain ask disabled people what they want before designing it? Mentioned to reception, and could be easily fixed. Bed was two singles pushed together, very common..... So, why have I given a 'very good' rating. Firstly it was pretty quiet, despite a wedding being held on the premises, and the bar being nearby, and the bathroom was well adapted. It's not purpose built, but has been nicely modified with a raised toilet, plenty of grabrails near the toilet and bathroom and a sink for those using a wheelchair. Because of the wedding the previous night the breakfast room was busy, and we had to wait a few minutes for a table, but the cooked breakfast was reasonably hot and good quality. One other thing; the disabled (step free) entrance is through the car park at the back.

    4
    « An excellent base for a host of activities »

    Stayed one night with the intention of going to the Theatre Royal. The Executive bedroom was very well appointed, had air conditioning (which as it happens wasn't needed) and very comfortable beds, Check in was slick and well ordered and breakfast similarly good, despite the fact that they had a coach party in for the night. I'd have liked the bar to stay open until the advertised time, as the play was very long! Given the central location of the hotel and its proximity to the theatre I thought the £3 parking charge was reasonable, having paid much more for parking in some towns and cities. If there's one small issue to mention I'd have liked the hand towels provided to be slightly larger. Good comfortable hotel.

    5
    « Excellent stay - good staff, service and great breakfast »

    Apart from the decor of our room looking a little tired and dated, everything else about this hotel was pretty much superb. The staff were plentiful and very helpful, which so so unusual these days at most hotels. The buffet breakfast was one of the best I have had, with all the food very fresh and staff handled the very full restaurant extremely well. We ate in the restaurant in the evening which was good apart from excessive stark lighting which killed the atmosphere, but the food was good. Clean and comfortable, I would recommend this hotel for a stay in Stratford.

  • 4
    « Loverly hotel »

    Stayed one night for a visit to Stratford upon Avon 2 mins walk to main town. Loverly hotel large rooms tastefully decorated. We just felt the reception staff on checking in and out could be a bit more pleasant she was quite misrable when asked if wanted breakfast and we declined she pulled a face at £11 each on top off paying £3 extra to park on there Cark park we felt this was a bit expensive as you can get full breakfast in town for £5 with unlimited coffee I think car park charge should be included in the price.

    5
    « Great stay »

    My husband and I have just stayed at the Grosvenor Hotel. We had afternoon tea then walked to the theatre and back for an overnight with breakfast. Afternoon tea was delicious, it is only 10 minutes walk to the theatre, our room was large, well decorated and very comfortable and breakfast was very good too. We are looking forward to our next stay at this Hotel .

    4
    « A convenient and caring hotel in an ideal setting to explore all the sights. »

    We stayed here for three nights. The room was extremely comfortable and well serviced. The staff were attentive throughout. Breakfast was served in a very homely way with hot plate service to ensure that the food was exactly to one's liking. I would definitely stay here again. The reception staff could not have been more attentive and even helped me to print out our boarding cards for the return flight. The only areas for improvement were perhaps to consider using a different taxi firm as our pre-booked taxi failed to turn up. We had allowed enough time, just in case, and we enjoyed the walk to the railway station! The hotel is situated on a busy road. The double glazing means you are unaware of the traffic. At peak times, however, crossing the road can be difficult, although there is a pedestrian crossing at the far end of the road. One tip is to consider using the canal tow path that goes under the road and allows easy access to the tow path leading directly to the town centre.

    1
    « FROM BARD TO WORSE »

    I have been a regular visitor to Stratford upon Avon for the past 40 years. The number in my party varies between 4 and 12. On September 03 this year my party of eight Racegoers were unable to book our usual Falcon Hotel as they were full. After a few telephone calls we booked 4 double rooms at the Best Western Grosvenor Hotel at a cost of £148.00 per room. In racing terms this turned out to be an extremely bad bet!! My room was very tired, with one small window, and a scruffy bathroom complete with torn panels on the bath surround. The heat and lack of fresh air made our stay rather unpleasant. As we were only staying one night my wife and I decided not to cause a stir and risk putting a dampener on our weekend's racing with friends. The breakfast on Sunday offered scant choice, but it was passable. After a stroll around Stratford we proceeded to the Hotel car park at the rear of the Hotel. Guests are charged a daily supplement to use the car park. As I approached my car I noticed two scuffs/scratches on the front nearside of my car. I immediately fetched the Duty Manager and the girl on reception to show them the damage. It was also confirmed that due to where my vehicle was parked the damage could not have been caused by another vehicle, as the gap was far too small for another car to enter. It was at this point that two of the other couples in our party said they had been awoken between 6.30 am and 7.30 am by the banging and clattering of what sounded like wheelie bins. The Duty Manager explained that this disturbance was caused by the laundry service provider using laundry bins in the area of the car park where my vehicle was located. Banging and clattering of laundry bins. Damage to my vehicle. Just a coincidence? I think not. The balance of probability indicates that a laundry bin had caused the damage to my vehicle. The Duty Manager suggested that I report the incident to the Warwickshire Police, who could exercise their authority to view the appropriate footage on the CCTV cameras mounted in the car park. I took his advice and obtained an incident number and waited for the proof I needed to be uncovered by the Police. The next day I received an email from the Police, reporting that all the Hotel cameras were in fact Dummies!! Having been advised by the Duty Manager to have the Police check the security camera footage, then to discover that the cameras are in fact Dummies, borders on the unbelievable. The Hotel seem oblivious to the fact that guests could be mislead into believing that the car park is secure, due to the provision of security cameras. The damage to my vehicle is fairly minimal, yet not a single gesture of goodwill has been offered by the Best Western Grosvenor Hotel. ? It would be reasonable to expect the Hotel to acknowledge that the incident could have been avoided had they provided adequate security and engaged a safer code of conduct regarding deliveries. To add insult to injury the Head Hotel Manager suggested that I may have damaged my car before using the car park. Outrageous. Had the security cameras been operational and rolling, there would be no dispute. In the words of William Shakespeare, a call for the filmed evidence of ? O Rolleo, Rolleo, wherefore art thou Rolleo? would have settled the matter.

    4
    « my stay »

    we stayed two nights from 29th September here and found it within very easy walking distance of centre(7 mins) and could walk on a tow path without crossing a road.Staff were good as was the comfort and food .We enjoyed our stay and would return.

    4
    « Very good (on the whole) »

    Returned home almost a week ago after an enjoyable 2 night stay on a Groupon deal (extremely good value) We were lucky and got a car parking space quite easily despite what seemed to be quite a lot of guests checking in on a busy Sunday afternoon! Reception staff were very helpful, friendly and efficient, and we were more than happy with our room which was clean and comfortable! I had a concern prior to arrival after having read quite a lot of reviews about the guest rooms being unbearably hot....but we were just pleasantly comfortable and only needed the ceiling fan. Breakfast was good, and it was very pleasant having a drink in the bar upon our return to the hotel in the late evening (bar prices extremely high however) A lot of the reviews also said how dated the hotel was, and how it had clearly had no investment or upgrading for many years! I tend to disagree on this, as to my eye it was clear that wallpapers, paint etc; was recent! I would call the style as being in keeping with the building and the look they wanted to create! Location really couldn't be bettered.....very short walking distance to the River Avon, and all the town centre attractions. Not having visited Stratford before we didn't have to use the car from arriving to departure. My reason for only giving 4 stars is due to the truly horrible afternoon tea (part of the Groupon deal) The bread was disgusting (like cardboard) and the only filling that was tasty was the egg! The scones were inedible.....could have been used instead of tennis balls in a match, and the clotted cream was clotted to a solid lump! A couple of the little cakes were quite nice.....but very average! We were very glad not to have paid for this as an afternoon treat and would most certainly have complained if that had been the case! I probably still should have said at the time how disappointing it was.....but my husband said to just let it go! We would definitely return to the hotel.....but would avoid the afternoon tea!!!

    4
    « Great Location Could Be Great With A Few Tweaks »

    This hotel is in a great location five minutes from town. The rooms were spotless and comfortable, well equipped but a bit dated. The staff were very friendly and extremely helpful and efficient. My only criticism was the breakfast. The servery is very small and is only partly self service which meant long queues. The croissants and brioches were very small and from packets and not freshly baked. Also there were tinned mushrooms and vinegary ketchup like everything was done on the cheap, all a bit mean. £139 is a lot to pay and not get a decent breakfast although I was told by my friends that the bacon and sausages were good. It was a shame for me, a vegetarian, because the toast and scrambled eggs were lovely. The dining area and ground floor are all beautifully decorated and it looks like they are gradually doing it up but for me parts of the food were a let down. Otherwise a great hotel in a superb location and parking is only £3 per night. The hotel bar closes at midnight on a Saturday so we went to Wetherspoons in Sheep St which is open till 1am. Altogether a lovely stay in beautiful Stratford.

    5
    « Great Location »

    Excellent hotel, less than 5 minutes walk from town centre and the pubs, shops and RSC. Easily accessible for the Shakespeare houses. The hotel room was very clean and tidy, and the staff was very polite and helpful. This was my first Best Western hotel stay, and would stay again.

    3
    « A comfortable 5 Days »

    Large hotel well furbished with comfortable bedrooms. Large dining areas and this is complemented by excellent food. Cramped bar area and the staff need training on pouring beer. Stall not overly friendly but this did not dampen the break. Very close to town centre which has everything one requires. £3 per day parking

    1
    « Why so hot?? »

    The room was ridiculously hot - I mean heatwave hot, in the middle of September! The windows didn't open widely enough to allow any air in and the view was quite literally directly into another guest room!!! Forget drawing your curtains back (unless you're into that sort of thing). The bathroom was filthy - faeces on external toilet basin, dirty shower head. Breakfast was frustrating - table not reset so lacking milk, preserves, butter etc. Getting staff attention was hard work. Just took all required from the table next to us as tired of waiting. Breakfast very limited and not very nice at all. Complained to the receptionist on checkout about the heat in the rooms (everyone was complaining) and was told it was due the weather outdoors. It was 16 degrees outside. Enough said.

  • 4
    « Short stay »

    Stayed one night at The Grosvenor. Ground floor room which was comfortable and clean. Didn't have evening meal but breakfast was very good. Hotel is centrally located and a 5 minute walk to the River Avon and easy then for walks into town or along the river. As expected, plenty of tourists, Most Shakespeare attractions are nearby. Parking at Hotel was £3.00 perday and allowed to stay there after checking out so that was handy.

    4
    « A very enjoyable stay in Stratford upon Avon »

    My wife and myself enjoyed a 2 night holiday at the Best Western Grosvenor Hotel in Stratford upon Avon on 18th and 19th September.The hotel is located just a short walk to the many attractions that Stratford has to offer.Our room located on the ground floor was very clean although the bathroom was quite narrow and not totally suitable for my wifes needs as a wheelchair user.The bathroom also appeared to be in need of general renovation.The hotel staff were all very polite and helpful and the standard of food and service was very good.We would return to the hotel we really enjoyed our stay.My wife does not require a specially adapted room but a room with an easier accessible bathroom would have helped.I would add that the hotel's dining areas,bar,reception,toilets and lounge were very accessible.

    4
    « Good very central hotel »

    We've stayed here several times when in Stratford to see a play at RSC. Good hotel and the fact that our 20 year old daughter is allowed to stay with us in a room for 3 rather than the fuss of 2 separate rooms is very welcome. Only hassle is that the car park is often full to overflowing but we got lucky and found a space about an hour after arriving.

    3
    « Hotel just OK »

    My husband and I could not get into our usual hotel so we booked a room here. When we arrived, we found we could not get a parking space, the last couple of remaining spaces had cones on them so we had to go to a nearby, very expensive, car park. When we arrived at the hotel with our luggage, we could not get in through the main doors as there was a wedding party blocking it. When we eventually got in we struggled to get to the reception desk as there were lots of wedding guests blocking our way. We were going to have a drink at the bar but the wedding guests were in there also. We checked in and went to our room, which was located at the back of the hotel (was very pleased about this as I needed a good night's sleep). The room was dated, the room phone did not work so I had to use my mobile to ask reception something (I did not want to work my way through the wedding guests again). I asked reception if we could have a hot breakfast delivered to our room the next morning, the lady I spoke to found it very difficult to understand what I was asking. She eventually confirmed that yes we could have the breakfast in the room only for us to find out later on that we could not. We had one teabag between us, one of the spotlights above the mirror constantly flashed on and off when I was trying to put my makeup on. The hairdryer was the smallest I have ever seen and fixed into the back of the drawer, the lead was so short I practically had to have my head in the drawer to dry my hair! We went to the theatre and wondered if the wedding would have an impact on us getting a good night's sleep, it did not. However, at 7.30 the following morning we were awoken by someone pushing trollies of towels around the car park, not good. I think for £129 (excluding breakfast which is £11 on top) this hotel is not worth the money, the room was dated and we could not use most of the downstairs due to the wedding party. I will not stay here again.

    5
    « Very very happy »

    We stipped here for the night and was very pleased the way we were treated. Hopefull staff and very friendly . The room was very clean and quite with no noice from the road and we slepted very well We will be returning.

    4
    « Two day visit to watch some Shakespeare. »

    Older hotel in good condition with very helpful staff. Our room was warm (with no heating on) and may have been the one complained about elsewhere (161), we kept the fan on. However it was not too warm in late September. The food was very good and it was an easy walk (across road and along towpath) to RSC theatre.

    5
    « Wedding of our dreams »

    We had our wedding here in July 2016 and it was such a marvellous day. The wedding planner was second to none and the staff made us feel very welcome. Everything went so smoothly on the day, the food was fantastic and the rooms were finished to a high standard as were the rooms we used downstairs. So so pleased we booked you and we will look forward to returning for our anniversary.

    3
    « Really made for wedding guests.... »

    Booked this through a Red Letter Day gift card as had never visited Stratford Upon Avon and we added an extra evening to make a weekend of it. To be honest I'd have rather spent the £120 pounds elsewhere. My main issue was, as it was a weekend, they had back to back weddings and really as other guests we felt secondary. The room was small and in need of an update but adequate, except for it's position. We overlooked a noisy courtyard which meant a not very relaxing afternoon and though it quietened down by 12ish, disturbance from the noise of the disco. I was also woken during the night by slamming doors - the hotel can't be responsible for other residents but when I told reception I wasn't really offered a reasonable alternative nor any compensation for a disturbed nights sleep - for me this an absolutely essential component of a weekend away, so a shame it was spoilt. The next morning, when I asked at reception if there was another wedding and there was, I asked to be moved to a quieter room but was offered one overlooking the car park - didn't want to take the risk of another disturbed night AND the pain of moving so decided to stay put and to be fair it wasn't quite as bad as the night before (though I was tired so probably slept more deeply too). Staff are working very hard, it is a very busy hotel (at weekends at least) and given that the service they deliver (not withstanding the above situation) is good. Breakfast is fast moving service and excellent choice of cooked foods, very well cooked but again because its so busy I couldn't say I relaxed. We felt a bit like gatecrashers at someone elses wedding! I'm really not that fussy (see my other reviews which are mostly positive) and make the best out of every situation (always glad to get away) but I have to say I wouldn't recommend this hotel to someone else or return here given our experiences with sleep quality which I don't think was taken seriously by reception staff. Hotels have to make money obviously but this one isn't currently balancing the needs of everyone who uses it.

    2
    « Disappointed! »

    My husband and I stayed here for a Weekend away. We have always wanted to visit Stratford Upon Avon. As we walked into our double room we were shocked to see a wedding party having drinks, very close outside our window. They were quite loud and I immediately shut the curtains for privacy. We asked reception for an alternate room but were told they were fully booked for the night so we went out for the evening to get away from the noise. In the morning We still couldn't open out curtains as we could see directly into the restaurant and everyone was having breakfast! Luckily we managed to move room for night 2 which was more private. Check out time in the morning was 11am and the maid knocked on the door at 9am. My mistake for not using the do not disturb sign so I informed her We wasn't ready and put the sign on the door. However, an hour later she knocked again? The last straw was to find that someone had been putting drinks on our room who had been at the function the night before. I also think parking should be free as its not close enough to town for them to charge daily. The staff were polite and the room was clean but for £220 we were really disappointed.

    4
    « Friendly attentive staff, very comfortable room »

    The staff make this hotel, they are friendly, helpful and attentive. The room was large and comfortable, only minor downside was the bed being soft. Breakfast was good. Car parking is a bit of an issue when busy as there are more rooms than spaces - whilst there is an multi-storey round the corner, there are also some on road parking around the corner that is free and available from 6pm till 8am.

  • 3
    « RSC overnighter »

    The hotel was clean and our £80 (plus £3 parking) got us a large double with a spare single bed. Parking is quite tight, though we got the van in ok. Staff were welcoming and helpful. Tea and coffee supplies are generous. We had a ground floor room, and there was some noise from the kitchen in the morning. Walls are quite thin so we could hear other guests returning but being mid week most guests were here for the theatre and in and out at similar times. To avoid the horrible road into town, take the tow path under the bridge, over the bridge and under the tunnel into town. It'll make sense when you do it. For the price and location, I'm pretty sure I'll be back.

    5
    « Can't wait to go back »

    Form the moment we entered the hotel we were welcomed by professional staff. This is an old style hotel, not in the way of being tired, but where guests are valued. The breakfast was good with attentive waiting staff and while the evening menu was limited, the food was excellent. We decided to opt for an executive room and were not disappointed. The room had all the extras such as fridge, ironing board, hair dryer, safe etc. in addition to air-conditioning. The windows also opened which was a bonus and the curtains were very effective blackouts. Our room was to the side and rear of the hotel and we experienced no noise, in fact, although the hotel was busy we could have been in the middle of no-where when in our room it was so quiet. The hotel itself is a short walk from the centre of Stratford-upon-Avon (and I mean a short walk as neither my partner nor I are 'walkers' but were happy to do this) and we enjoyed stopping to watch the narrow boats negotiating the locks on the way. The car park is tight but we had no problem finding a space at any time. The only possible negative could be that the menu does not appear to be changed too often (but we were only there for three nights). However, the hotel is so well placed it is not an issue to walk to one of the great variety of restaurants in town. When we return to Stratford-upon-Avon this hotel will be top of our list.

    4
    « Grooving at the Grosvenor Hotel! »

    The Grosvenor Hotel in Stratford upon Avon is a big comfortable hotel within easy walking distance of central Stratford and nearly all of its historic sites. Helpful and friendly staff, adequate parking and excellent location!

    3
    « Don't eat here »

    This hotel is fine for one night in Stratford upon Avon. I stay here regularly and the room is good, iron,fridge, tea and coffee but oh the food! I have room service and it is universally awful. I had a cod dish once that was wrapped in some sort of cabbage which was the texture of sheeps stomach lining. They had a salmon dish with cremated fish but tonight is topping them all. Nicoise, tuna and lots of anchovies dumped on a bed of ice berg with broken up potato and a boiled egg halved. No dressing. So I rang down and received I know not what! I think the oil was past its best but I could not recognise the taste so I ate my salad dry. The rest of the menu is just stodgy, if you like a burger and chips you'll be fine. Me? I'm eating out next time

    3
    « Standard stuff, average room & dated bathroom »

    With Stratford being a tourist destination then there will always be people wanting rooms. The Grosvenor is in a good location, close to the town centre and local attractions. Therefore, with rooms turning over I guess the formula works. I stayed in room 162, no aircon and a token gesture to cool it down was made by using a small desktop fan and leaving the window open. There was a wedding reception also going on at the hotel when I stayed. The music was so loud I could hear the words perfectly in my room. Luckily, though, this had all finished by midnight. However, the bed was comfortable and the blackout curtains worked well. The bathroom was fairly tired. A dated 'yellow marble' sink and the artex ceiling had been patched up above the shower head. It was clean but just in need of an update to in keep with the new reception and bar area. The staff were friendly and welcoming in the bar and on reception. I didn't sample breakfast so can't comment on the food.

    4
    « Afternoon tea »

    My wife and I had afternoon tea here via a red letter day gift. Booking was relatively easy through the hotel and the gift company, the only down side is that you have to print of some details. That was not too bad for me as I just e mailed it to myself at work, but would have been a problem if you have not got a printer. But having said all that the tea at the hotel, was very good, there is limited parking at the hotel and we had to wait for a space. The tea it self was very good and filling! You can choose from a long list of loose leaf teas, and on the deluxe version you even get a fondue at the end, which was lovely. Service was good and the staff was very attentive. Good choice of sandwich fillings and I believe you can pick the fillings if they are not all to your taste.

    4
    « Afternoon tea for two »

    Had a Red Letter Day voucher so decided to have afternoon tea here during a day trip to Stratford-upon-Avon. It was a lovely sunny day and tea was served in the conservatory. Nice selection of sandwiches with cakes, plain and fruit scones. A good choice of tea. The chocolate fondue was a welcome addition following the main event. Overall it was a pleasant enough afternoon.

    3
    « Good in many ways but..... »

    We recently stayed at this hotel for 3 nights. It is in an excellent location for the Royal Shakespeare Theatre and the town centre. The staff were helpful and cheerful. The breakfast was very good and the bar food in the evening was also good. Unfortunately, our room was overlooked the main road and the traffic was very noisy until around midnight. Our room had a ceiling fan and a table fan but it was still very hot - certainly too hot for bed clothes and made sleeping difficult. If we opened the window to relieve the heat, the noise only increased so we were defeated either way. It is a shame that a hotel with so much potential could not put air conditioning in all of its rooms.

    3
    « Hotel without feeling »

    We were in Stratford for the day and as we had stayed at the Grosvenor many years ago we decided to have a light lunch there. As we entered, the place looked to be doing very little business, as we sat in the bar we heard that the hotel was full. I asked if the bar was open and was it serving snacks, "yes" replied the pleasant receptionist, "just go through". We entered a completely empty bar with a barman lounging at the end of the bar, we got the feeling that we were spoiling his dreams, we purchased our drinks and asked for the sandwich menu, the guy just brought it over to the table, no chit chat at all. As we sat waiting for our sandwiches a couple of parties came through who had obviously ordered afternoon tea, they were shown through to the dining room by this not so friendly guy as if they were being shown the way to a doctors waiting room and when their cake stands of afternoon were taken through to them they didn't look very appetising at all. I ordered Cheese and Pickle Sandwiches and received Cheese and Tomato Sandwiches. Looking at some of the reviews on Tripadvisor and the response from the Manager it seems that customer service does not rate high on their agenda.

    5
    « Excellent hotel »

    Visited this hotel for a nights getaway staff where very pleasant hotel was beautiful...pubs and places to eat are within a 5 min walk and Stratford itself is a beautiful place to visit...will defiantly return loved it

  • 3
    « DRINKS WITH FRIENDS IN HOTEL BAR »

    Wednesday 7th September 16, My husband and I travelled down to ?The Grosvenor Hotel' in Stratford on Avon to meet up with our friends from West Sussex. We arrived at 8.00pm and we were greeted with hugs and kisses. We all then went into the lounge bar and settled ourselves into comfortable chairs and My husband and I purchased a round of drinks. We spent the two hours catching up on news and gossip. which was nice. We did think that £17.00, was expensive for 3 non-alcoholic drinks and a pint of bitter was expensive. We did notice there were not many people in the bar, at these kind of prices I am not surprised that they have very few customers.

    5
    « Quaint little place »

    This place is perfect if you want to experience old world charm of Brits. It's clean, affordable, quiet. Hotel has a cute bar at the lobby where you can have a drink or two in the evening. Rooms are spacious and clean. Breakfast needs to be paid for but is very British. Vegetarian options available. Great place. Has eating places around it.

    4
    « Well worth a stay »

    We chose this hotel because it is only a few minutes from the town centre and river. Also it has a car park and we found the executive room very comfortable with good decor a fridge and safe included. This is an older style building but it has been pleasantly modernised with an elegant restaurant and fair sized bar. We had dinner on both evenings of our stay and although the menu is quite limited the food was very good. Table service was good and there was a comprehensive wine list. Breakfast was buffet style plus the usual cereals and juices. We found the staff extremely helpful and our stay was much more enjoyable than a previous stay in the smaller standard room. I would recommend this hotel for its convenience, cleanliness and helpful staff as well as its good quality food.

    3
    « Inflexible »

    We attended a wedding last month at this hotel. We were staying for one night and the wedding was for 2pm. I called the hotel a few weeks before as check in was 2pm and I thought ,mistakenly, that the hotel would be flexible with our check in as some rooms must be ready before that time. I was told they would make a note of my request. I asked where we could get changed if the room was not available and was told I could either book a room for the night before or get changed in the Ladies. On the wedding day arrival we got our room at 1.40pm but others in the party did not get their rooms till 5 pm after the wedding service and meal.. In view of the amount of money spent that day I think that was a very bad customer service. The wedding food however was very good.

    3
    « Old & Tired »

    Our tour group leader uses this hotel for his tours in the area. I can understand why. Great central location within the city with ample parking. However, this hotel is in need of updates in all of the rooms ,in general, all over the property. The staff was professional and helpful, but, they are dealing with a situation that is beyond their capability to improve. In very hot weather, this hotel will be insufferably hot. When we were there in July, in only moderate weather, the halls were hot and the rooms were getting there. Only a major renovation will bring this place up to par. Unfortunate given the service , the food in the dining room, access to the city on foot was very good.

    3
    « Bad start »

    The 3 night booking (Friday to Monday) was made several weeks prior to our visit. Having cause to contact the hotel to inform them that, Due to an unexpected delay we would not be arriving until early Saturday morning and would like access to our room booked from the Friday. I was told this would be passed onto the bookings office. We arrived as stated only to be told our Whole booking had been canceled and our room re- let, No other rooms were available. After some intense discussions A ver helpful young lady from the booking office managed to sort out a suitable,though tired, room for our stay.

    2
    « A very tired hotel, most uncomfortable 2 nights ever »

    I stopped at the above hotel and it was a warm few days, upon walking into the hotel you had a sense of going back in time 30 years! Very dated furniture and decor and when I enetered my room it was so warm and i was surprised that there wasn't any air con! Instead there was a rattling old fan which made matters worse as it was circulating warm air around what was already an oven like room. The bathroom facilites were also from 20/30 years and I waited literally 6 minutes for the water to come out of the taps both sink and bath! Very diasspointed and one of my worst experiences ever in a hotel.

    2
    « Over heated »

    Stay spoilt by sauna like conditions that made sleep near impossible, and could not be allieviated by the noisy fan left in the room. When we complained and asked if there was anything that could be done we were told this was a local issue with the hot water pipes, but over heard so many other guests complaining that it appears to be a bigger issue.

    3
    « dissappointed »

    we were looking forward to this stay with friends as we normally stay at the premier inn waterways....the hotel looks grand from the outside but the rooms are so disappointing! a tiny carpark at the back which is chargeable.... if you arrive early enough to get a space.. the lobby area is not too bad being spacious and bright but oh dear those rooms!! felt like we were time travelling!! and not to the future... tired furnishings and an even more tired bathroom ....so hot as others have said with windows that don't open properly and fans that just move the warm air around.at breakfast we were greeted by a surly waitress who clearly didn't want to be there .the cold choice was help yourself while the hot was served from buffet trays. they had run out of mushrooms, the scrambled egg was quite dubious and the sausage had the weirdest flavour. would rather stay at waterways.

    5
    « Afternoon tea »

    Got bought a voucher for afternoon tea for my wife and my 50th. Went today and it was lovely. Food was great, staff friendly and the reaturant was very clean. Would recommend it to anyone. Felt very posh for one day

  • 3
    « Hot Fan Club »

    A wonderfully central establishment once of elegance and charm. The elegance is retained in the fine frontage but as with so many facades the truth is in the inside story. In this case everything was perfunctory. From the moment we arrived to a car park reminiscent of a sardine can, full of course. To the knowledge that "we have another car park", seemingly owned by the leisure central and swelling their coffers at a rate of £1 an hour. To that moment when you realise that Best Western are best presumably at charging for the very extras you thought would or should be included in a rate of £148 a night? £3 for guests to park in a hotel car park clearly designed in the same passenger/lifeboat as the Titanic? £11 for breakfast for each person in what amounted to a school dinner service facility? Whilst I fully appreciate it may have been all there in the small print at my age I struggle to read my watch so your small print theory is wasted on me. What wasn't wasted was the idea of selling at exorbitant prices and even then to a captive audience. If Best Western have any interest in my opinion, which I doubt, then I'd have to say that based on the accommodation, plushly provided, in a room clearly designed to be used as a sauna, without the aid of air conditioning. That the inclusion of two electric fans whose age defying high velocity antics made sleep unlikely, however intentionally kind, was not received as such. Finally, the only remains of a once great hunter that The Grosvenor clearly was, lay in the hands of just one member of the breakfast concierge team, a lovely Polish fellow, called "Shamack" or at least pronounced that way. He was the most charming host amidst a sea of staff looking wearier by the second. Just a thought, BW, I recently noticed for anything other than the Olympics this country appears to have dropped the "Great"; partly I guess as it's nation feels less proud of it. Is the "Best" becoming similarly tarnished?

    4
    « Nice hotel centrally located »

    This was a very nice hotel spoilt by the fact that parking was charged on a daily basis..really! You have to Payton park in a hotel you are stayin at. We were told by the unhelpful receptionist, after complaining, that all hotels in area charged which is simply not true. Apart from that the hotel was clean and well maintained. Breakfast was really good. Access to the main town was only a five minute walk away.

    4
    « Hotel near town »

    After reading some reviews we were a little apprehensive about this hotel. But I must say we were very pleasantly surprised. The receptionist was very helpful and arranged a room on ground floor (due to my husband having problem with leg ) the room was large with a roomy bathroom it was a little dated and the downside was no air-conditioning only fan, and it did get very hot. We did notice that the executive rooms had air con. We had a lovely meal in the restaurant although it was very slow in coming it was worth the wait. We were able to park the car for £3 per night at the hotel and easily walk into the town.

    5
    « Fantastic Wedding Venue »

    We chose this hotel as our location for our wedding and can honestly say they provided a fantastic venue and day that was enjoyed by all and will be a day we will never forget. The package offered was really good value for money and the care and support and service offered was brilliant. Alex and her team made sure everything went to plan and were so helpful from the moment we started planning right up to making sure everything went smoothly on the day. The main meal and buffet food were really good quality and the variety to choose from was a very nice touch. Entertainment provided in the evening was good quality as well and tailored to our requirements. Although there are no main gardens for photos of the day there is a park and river area a short walk away and our photographer was able to take some fantastic pictures in great surroundings. Our guests were very well looked after and everything went perfectly without a hitch. Highly recommended. Rooms were of a good standard and honeymoon sweet is newly refurbished. Thank you for helping make our wedding day so special.

    4
    « Beautiful well positioned Hotel »

    My wife and I stayed here for two nights on the August Bank Holiday. The Hotel is really nice and although only 3 star is very well appointed with the room that we had, on the ground floor, being very nice. Unfortunately it had a car park outside our window and we had to keep our curtains closed for privacy but as it was very warm outside we did not mind. What was a bit disconcerting was the plain, clear glass window in the bathroom. I was making use of the facility when a gentleman walked past the window, what he saw he should not have. Suffice to say that a frosted glass window should have been there. The blind was quickly put in place. The room itself though was very nice and cosy and we had to make use of the fan to keep our cool. There was a good selection of tea, coffee and biscuits available and the beds were very good offering a great night's sleep. The Hotel is very well situated with only a short walk to the shops and attractions. We did not eat here other than breakfast which was ok. Most of the staff were foreigners but were very helpful, courteous and efficient. Breakfast was your usual hotel affair but acceptable. Not spectacular just ok. Hotel was in an excellent state of repair and had a lovely bar and guest only area. If I came back to Stratford I would definitely consider this hotel again. One minor irritating point, there is a £3 per day parking charge to park your car at this hotel. I think that this is outrageous, even though the cost is low, as a point of principle paying to park at a place you are staying really annoys me.

    1
    « Side step this one »

    Desperate for accomodation we stayed here. Should have known from the female staff on reception that we should have gone elsewhere. Totally unhelpful until the male manager took our booking. Room was basic, dated n for some reason felt like we were in a sauna n it wasn't hot outside. No aircon but an extra fan in the room so they know there was a problem. Extra cost for parking is a joke n lucky if u can squeeze into one. Greatful we only had one night.

    3
    « Old favourite needs a face lift »

    We have stayed in The Grosvenor many times and at least once a year to visit the RSC. We have always enjoyed good service at The Grosvenor and the fact that most of the staff are east European has never been a problem. However, our old friend is looking a little down-at-heel and is no longer of an acceptable standard in this day of increasingly high consumer expectations. The hotel is clean and comfortable but the decor throughout is tired and old fashioned. Our bed was large and comfortable but the bathroom was simply not up to standard. It appears not to have been updated for at least twenty years. The shower mechanism was stuck on scalding-hot and plastic shower curtains are just unhygienic and unpleasant. Black mould was in evidence and the whole room was tacky. Our biggest disappointment this time around was the change from waiter service at breakfast to a buffet. Unlike other comments on TripAdvisor, we had always enjoyed being waited on rather than facing the buffet scrum so common now a-days and we were saddened to find that, although our food was put onto our plates by a server, we were reduced to joining the queue for hot food. £3 per night for parking is not an issue for us and we have certainly been charged much more at other hotels. Summing up, the Grosvenor no longer provides a minimum standard of accommodation for the 21stC. We won't be back, despite the excellent staff, until it's revitalised.

    3
    « Friends Wedding »

    Great location as walking distance to town centre. The rooms are functional but a bit tired. We stayed on the ground floor. Main issue is no air con though a fan is provided. The wedding was great though that was mainly due to my friends attention to detail. The wedding food was good though the hot food was served on cold plates. Drinks prices were steep to say the least though that's the norm in hotels these days. Breakfast next morning was a disaster it was table service, the girls were all foreign with broken English. They were friendly but over worked there were only 2 of them with a full breakfast room. Why don't they do buffet service. My husband asked for milk 3 times in the end got it himself. Bacon was fatty and undercooked I passed. I had a poached egg sausage and toast. I asked for a solid egg after 2 attempts I gave up and ate my cold toast. Would I stay here again NO!!

    2
    « Shabby and Out of Date »

    I wondered why I got such a cheap late deal to stay at The Grosvenor, and having now been there I know why. The rooms haven't been refurbished for 20-30 years. Decor is drab and shabby, dull colours, old fashioned feel to it. There is no air con, although we did have a very noisy fan which we had to have on all night to keep reasonably cool. The trouser press didn't work. The shower control was stuck so the temperature couldn't be changed. Breakfast was decent, to be fair, although as the hot food it is served you can't keep going back to fill your boots. And here's the thing that knocks it down to 2 stars for me: they charge £3 a day for parking your car in the car park! Unbelievable. I had thought Best Western was a reliable quality chain, but not any more.

    3
    « 1st time last time »

    We expected a bit more to be honest. Check in was poor we waited nearly an hour after 2pm as the room was not ready. Sat in the bar and the receptionist was supposed to tell us when it was ready but didn't bother so we went back and forth until we got the key. The room was nice, but the decor was dated. There was no air con just a small noisy desk fan which just moved warm air around so waste of time . It was hot in the room and couldn't sleep with the fan on too noisy and it was a ground floor room so couldn't leave the windows open. The bed was clean and comfortable and the bathroom was adequate but the sink didnt drain quick enough. Evidence of a little black mould above the shower. The bar was okay again, looks dated. Served a brandy with a fly in it. The breakfast service was easy, the cooked food wasn't hot enough the scrambled eggs were bland. Coffee and tea tasted poor. The car park was full and tight to park and there was only a couple of free spaces. The main problem with this place is the staff. They are all undertrained, this is clear.there are a few language issues, all appeared to be non British . Couldn't wait to leave. At check out the receptionist asked if they would see us again in future, I said it's doubtful, and she just laughed. Just about sums it up really. worth the £137.00? Not in a million years. Go somewhere else.

  • 3
    « Good location for Stratford »

    No trouble getting a parking spot at the hotel & as the hotel was within walking distance of Stratford we didn't have to move the car until we left next day. Parking is £3 a day, unusual as at most hotels it's free, but £3 didn't break the bank. The hotel is average & clean, the room a good size. The only thing letting it down was the soap trays in the bathroom needed a good clean. That seemed odd as the rest of the bathroom was spotless. The restaurant didn't open that day as they had a wedding on, just bar meals & to order a veggie meal we had to speak to bar staff to see if they had anything. We didn't bother & went out to eat. Breakfast was good with plenty of choice. Do not take 126 as the view out of window is a wooden shed, This hotel is fine for a short stay.

    4
    « My Birthday treat »

    On arriving at the hotel we decided to park the car in the car park because we had been told its hard to get a space, went into town had a lovely afternoon and went back to the hotel to book in. Not very friendly to be honest but hey we were only getting our key. There was a wedding on so we expected noise but to be fair we had very little noise.The room was lovely but so hot we have 2 fans and a cooler system going and we still slept on top of the bed. Breakfast was served in a lovely room but omg the staff were so miserable not one interacted with the people, and the sausages were gross and how weird the eggs were ordered and we had to sit down for the egg/eggs to be brought to us then we had to go and get the rest of the breakfast, I would stay here again but I would give the breakfast a miss and go to Table Table down the road for £4.99.

    3
    « Good location but not much else »

    We just stayed one night while visiting the area. The location is great and within walking distance to attractions, shops & restaurants. We arrived early so found a parking spot in the small lot. Checkin is exactly at 2 and not a second earlier. There was a line of people waiting for 2:00. And we were on the 2nd floor so had to walk up a lot of stairs with our bags. I did hear the not so friendly front desk agent tell someone else that they would find someone to help them with the bags. An offer we didn't get. The room was very dated but good sized. We included breakfast which was good. I can't say that I would stay again but would be okay if you don't have high expectations.

    4
    « Wedding venue »

    Recently had my sons wedding here, from the moment we arrived the service was excellent, the staff were very accommodating to all our needs. The rooms were clean & tidy with nice clean fresh towels, just a little too warm! Family member had to be moved to another room but did so straight away after speaking to a manager. The reception with the food service was professional with courteous staff who were knowledgeable with our requests, spot on from start to finish, would certainly hold another wedding here again, couldn't fault it.

    1
    « Tried to visit here for afternoon tea. Fail! »

    Well, we booked to go here today. Emailed with special dietary requirements (as simple as replacing the sandwich bread with tortilla wraps) and was told "I have checked with our Chef sorry we do not serve tortilla for afternoon tea." Really disappointed. It's not a difficult request and I thought a place like this would cater for a special dietary requirement. It's not like it's expensive. A shame! Went elsewhere.

    2
    « Nice to look at not so nice to stay over. »

    On initial arrival at 6.10pm the hotel car park was jammed due to a wedding so we had to park at the leisure centre not far away which cost £10 instead of hotel charge of £3 for 24 hours. When checking in the receptionist couldn't have been less welcoming or friendly as she checked us in. Key in hand for room number 217 she pointed to a doorway and said "it's on 1st floor we have no lifts..." when entering our room, all the windows were open and there were 2 desk fans going full pelt cos this room was really the hotel sauna!! I'm not joking! outside temperature was about 23?c inside temp 33?c. As we were late getting there and had a reservation for a meal soon after we went out straight away hoping the room would be cooler later. No such luck, even with both fans on full pelt and windows open we tried to sleep but it was so warm in there. We woke up tired and a mouth dry as the Sahara desert and husbands asthma playing up presumable due to the fans transferring dust around the room. We went for breakfast which was in a pleasant room and was adequate. We cannot vouch for other rooms but the decor here seemed fresh and really modern downstairs but dated and smelling of fresh gloss paint upstairs. The bed was comfortable though...Wish I'd stayed at the premier inn next door.

    2
    « Won't return. »

    Much of the problem was the specific part of the hotel: a "ground floor" room that nonetheless required going up and then down a set of stairs. Check-in staff did not offer assistance with large suitcase. The room window opened to the restaurant courtyard area, so I had to keep the curtains shut in order to have privacy. Horrible over-sized furniture crowded the room and made working in the room intolerable. Terrible lighting. Depressing for a 4-night stay. Some of the reception/front desk staff were nice enough and some were very cranky.

    4
    « 4 day break »

    very nice hotel, clean, plenty of pubs nearby for drinks/meals plus a short walk to the town. the staff are very friendly and helpful, plus the rooms are very comfortable. The shops are only a short walk away. Warwick castle is only a bus ride away, however there are two bus's, so i would recommend making sure you catch the quicker bus

    4
    « Great stay »

    This hotel is a couple of minutes walk away from the town centre and waterfront. During our stay we left the car in the hotel car park (£3 per day). Our room was pleasantly large and exceptionally clean. The only downside was that there was no air con but they did provide us with a fan. We were at the back of the building so although we didn't have a view it was very quiet and we slept well on both nights we stayed here. Breakfast was buffet style and there was plenty of choice. It's not a fantastically modern hotel but it's clean, comfortable and the perfect base and location. We are already planning to return.

    4
    « Well it could have been worse »

    I stayed with my mum for the weekend and we had a fab weekend. The hotel staff all but one were really good and helpful. The only one to let the side down was the duty manager, he was very rude and unhelpful and that wasn't just towards us. The room was good a bit dated and very hot but they had put a fan in the room for us and sheets for us to sleep under instead of the think duvet. Breakfast was standered buffet style and you could have all you could eat. The bar food was good and the drinks were reasonably priced but the bar did close a bit to early. All in all it was a nice weekend

  • 5
    « Just perfect »

    Me and my husband were bought an afternoon tea here for our thirtieth wedding anniversary. Reading some of the reviews I was apprehensive to say the least. However I need not have worried. The staff were polite and well informed. We were made very welcome immediately. The tea was served and the portions were just right. Finger sandwiches on bread that could not have been fresher. A tea list to rival most wine lists. We were not rushed but asked when we would like to be served with various things. All in all a perfect afternoon. A perfect afternoon tea. Thank you.

    5
    « Very hot weather - Executive Room was money well spent! »

    Spent one night here when the weather was 26oC. We saw the reviews about the heat so opted for an Executive room (£15 upgrade fee) and it was a great decision. The room was spacious and the air conditioning was just what me and my family needed after a beautiful day strolling around Stratford. Will be staying here again later on in the year!

    1
    « Disgusting service!!! »

    I bought my parents a voucher from red letter days for their 40th wedding anniversary. My mother phoned ahead to book afternoon tea and gave the details over the phone. When they arrived they had the afternoon tea which was dry sandwiches and the waitress trying to clear things away while they were eating their scones. Not good service at all. Anyway when they tried to leave they presented their red letter day voucher. My parents are elderly and have never done this before. The manager proceeded to say the voucher didn't give the correct details and they would have to pay. They were very shaken and distressed and phoned me. I assured them that the afternoon tea had been paid for and all they had to do was present the voucher. Several phone calls later and my parents sitting there for over an hour being humiliated and embarrassed in the restaurant ( and myself) and conversations with the manager, he was still saying they had to pay. I told him this is so embarrassing and humiliating I had paid for the afternoon tea and the voucher number and security number were on the vouchers he could see if front of his face. My parents sat there for over an hour while the Manager was arguing with me on the phone. He then said he would go to reception where they had to wait longer. They phoned me back, he said they couldn't use the voucher as it was not in their name. I told him I had bought this as a gift and that was clear that a red letter day could be used as a gift. He said they could not use it as they were third party. In the end and an hour later he said to my parents that it was not the end of the matter and he would be phoning red letter day office on Monday as the office was closed at the weekend. Their anniversary was completely ruined. They were left red faced, ashamed and embarrassed. Plus myself. It is an absolutely disgusting way to treat an elderly couple on their 40th wedding anniversary!!!!

    4
    « Hotel in stratford »

    good hotel in a very good location only 5 minutes walk to the town centre. The break was very good but was spolied by the poor shower in the room and noise at 6.20am by staff moving linen trollys outside of room window.

    5
    « Lovely stay in a wonderful location! »

    We stayed at the Best Western during a recent visit to Stratford and were more than impressed! The location is perfectly central to the town, the staff are attentive and helpful without being obtrusive and the room was brilliant. We were treated to an upgrade to a suite and I must assume the room has been recently refurbished because it looked amazing with all the modern cons, massive TV and a huge bathroom! Despite being on a main road, it was quite easily two of the best night sleeps I've ever had - the bed was huge and so comfortable. The bathroom was simply a treat, with both a generous sized bath tube and stand alone shower - a rarity in most hotels. Breakfast was very decent and parking was reasonable at £3.00 a day. I've never really been a fan of chains such as the Best Western before but my opinion has been changed by this gem of a find! Will certainly return!

    1
    « Terrible service at afternoon tea »

    Came here with my mom for afternoon tea using a wowcher. the food was mediocre at best and the service was absolutely appalling. We were seated at our table (which was in a very nice location in the conservatory) and brought our glasses of Pimms. We were the first to be seated however the last to be brought our afternoon tea which consisted of some extremely dry sandwiches which had been made with bread you wouldn't even put in a toaster, some less that appetising cakes and some scones. Neither me nor my mom like to send things back normally as we prefer to avoid any confrontation but my mom very politely asked for some fresh sandwiches, only to be told that these sandwiches were fresh and that there was nothing wrong with them. My mom handed a sandwich to her for her to feel, so she walked off with this sandwich and brought one sandwich back. In the end we had to give the plate to another member of staff and ask for a whole plate of new sandwiches, only to be challenged yet again. The staff seemed to take this very personally as they then served everyone except us; who they completely ignored. We were left with empty plates and cold tea for 45 minutes before we were able to attract someones attention. This cannot be blamed on the staff being busy due to there only being 5 tables of people at the time. Needless to say, the service was terrible and we will not be returning, nor recommending this to others. The quality of the food would have been forgivable if the staff had been happy to put it right but instead, as stated before they were extremely rude about the situation, not to mention the fact that we had driven 50 minutes from Birmingham to experience this. The whole team need retraining.

    4
    « Clean, well-run, very comfortable hotel in an ideal location »

    My husband and I stayed here on a two night Wowcher deal. Upon booking several months ago, I enquired whether we could upgrade to an executive room, unfortunately nothing was available. Therefore we were very presently surprised upon arrival to be told that an executive room had become available and had been reserved for us. This meant we had air conditioning ( a must as the weather was very hot), complimentary water and chocolate in the fridge, plus a newspaper delivered daily to our room. The room was very comfortable, clean and well equipped . Plus, the heavy black out curtains ensured a lovely night's sleep. Table service at breakfast was professional, prompt and a full vegetarian breakfast was available. There is a parking fee of £3 per day at the hotel as spaces are limited however there's no need to worry about having the correct change as the charge is simply paid when you checkout. This was an excellent wowcher deal for a total of only £129 (that includes the upgrade), for two of us, peak season, in a beautiful historic town, literally 2 - 3 minutes walk from the centre.

    3
    « fair location, average facility »

    This is about a four block walk to the center of town, about 6 blocks to the Shakespeare theater. Unfortunately, we arrived July of 2016 during a super heat wave, high 80'sF, and only a portion of the hotel is air conditioned. Although the hotel did provide two fans, we sweltered for 4 nights and the hotel was unable to move us to an A/C room. The needs were very plush and one sank down in them so that on a hot night discomfort was added. Additionally, there are no elevators and only a very narrow twisting stairway to the "first" ( second in U.S.} floor. However, the staff was fairly accommodating and the hotel was super clean. Breakfasts (included) were very good with full service. We ate one dinner in the hotel, but despite a nice dinning room, there were only two the people there for dinner. There are many attractive eating places in town.

    1
    « Tired and hot hotel »

    We stayed here for two days as we were attending a wedding at the hotel. Our first impressions were favourable, the reception and other public rooms being smart and obviously recently decorated. Our room unfortunately could not have been more different, the furniture/décor was very dated and the room was quite cramped and dark, there being some kind of evergreen growing outside the window blocking the light. The room was also incredibly hot, not helped by a ridiculous heated towel rail in the bathroom that heated up whenever the bathroom light was on! This impression changed as we entered our room, and nearly fainted from the heat. A fan was provided, which helped a little, but mostly circulated hot air around the room, making it difficult to sleep. Opening the windows provided a little respite but as our room was on the ground floor, and the safety chains broken, we were unable to leave the windows open overnight or whenever when we left the room, meaning that the heat never reduced to a comfortable level. Things did not improve with breakfast. We booked both mornings, and were very disappointed each time. The continental selection was nice enough, but the cooked breakfast was atrocious, I was gobsmacked at the meanness of the portion size. My partners breakfast consisted of one sausage, one hash brown, two rashers of overcooked bacon, a dessertspoon of baked beans and 4 button mushrooms, while mine was slightly more generous with an extra hash brown and sausage and 2 poached eggs instead of bacon. I have never had such unequal and meagre portions in any hotel I have breakfasted at before. The best however was yet to come, upon check out, when we complained about the heat, and was informed by the duty manager, that if we had wanted cool rooms we should have booked an executive room with air conditioning, and that as we had booked our room as part of the wedding party, we should put up with lesser service. I realise we stayed a Friday and Saturday night, and it is Stratford, but the room still cost £225 and I thought this attitude was atrocious. So while it was a benefit to stay at the same location as the wedding, with the freedom to pop back to the room to freshen up or lie down, and meet family for breakfast in the morning, these were the only advantages to staying in this truly awful hotel. In fact, however there is a Premier Inn a 2-minute walk up the road, and if I had known I would have booked there instead. I would advise anyone else to stay there as well.

    5
    « 40th Birthday there! great place to stay »

    Very good hotel, close to the centre, good parking (it's a shame it's not free of charge but fine), very good breakfast, nice staff!!! Great place to stay in Stratford! Room a little bit warm but very confortable.

  • 4
    « Nice Hotel, Great Location »

    Smashing hotel, friendly staff, large room. Overall a very pleasant trip to Stratford. The hotel is within easy walking distance of all the main attractions and is ideal for a short leisure break. The hotel itself is well presented and clean. The bed was very comfortable and the bathroom was nice. There is a car park on site but get there early, the spaces do run out at busy times. The food is great if not a tad expensive. I'll definitely be coming back

    3
    « Needed somewhere to stay as we were going to a relatives wedding. »

    My brother in law had asked for early book in as we needed to drop our bags off and get to the wedding breakfast. No such luck! Staff do not speak English well enough to be on reception! When someone has to repeat their surname several times is just not good enough.

    4
    « Romantic break »

    Excellent hotel, lovely clean room, comfortable bed, good choice for breakfast, kind and helpful staff. Car parking difficult especially with wedding taking place on the Saturday. Noise for some as dance room on lower ground floor but not a problem for us and finished at 11pm. No complaints here. Stratford upon Avon has lots of enjoyable things to do. Would happily return to both town and hotel.

    2
    « Take a break and return exhausted? »

    Just spent two nights here. Ok hotels is close to the centre so convenient for Stratford, but that's where it ends for us. The hotel was dated but to be fair tidy enough, but do not underestimate the heat in the room issue our weekend wasn't boiling hot, but the room certainly was, very difficult to sleep and the desk fan did little add to this the fact our mattress was broken on the edge support so difficult to not fall out. On advising reception on the first morning they said they would attend bit nothin happened so night 2 of discomfort and heat, when I mentioned again at check out I was asked whether we had been offered a room exchange - well of course not! - awkward silence. I believe executive rooms have air con, so the policy of hotel is pay extra to sleep in comfort. Breakfast was to order not buffet and was fine, but nothing special and I believe spent it's time on the hot plate in the kitchen. Check out was amusing as several guests had issues and all I head was gripes over rooms and billing, perhaps not all hotels issues but did seems to be plenty of issues. Staff in bars and breakfast friendly and attentive, but with poor sleep difficult to appreciate. Overall give it a miss- especially with the ignoring of complaints makes too I pleasurable and there are other hotels near town centre

    1
    « Awful eating experience »

    Visited for a weekend and stayed in room 119 which was fine and has air conditioning. Booked in restaurant for dinner on Friday night...big mistake.ordered duck as a starter which was so dry and tasteless. Next came haddock with courgette and aubergine tart. The tart was like rubber and was impossible to cut through. The fish was cold and again tasteless. I sent the dish back and ordered pasta thinking that anyone can cook pasta. The young manager came to say that the vegetables were steamed and this is why they were mushy! Said he had used a thermometer on the fish and it wasn't cold!! Unfortunately the pasta was very poor quality covered in a tin of tomatoes....and not hot. There were only 2 couples in the restaurant and the other lady complained that her pork was so fatty she couldn't cut it. The answer was to ask if she wanted a steak knife to cut through it!!!! Natasha the waitress did all that she could to help but had no chance. Four people eating and four meals sent back. Need I say more?

    5
    « Afternoon tea »

    Came here for afternoon tea, lovely selection of sandwiches and cakes. And to finish off a delicious chocolate fondue. I would definitely recommend this hotel to any off my family and friends. Would consider coming back in the future. And maybe staying over.

    3
    « Friendly staff but hotel has seen better days »

    This hotel is in a really good location for visiting Stratford as it's just a five minute walk into town and there's plenty of on site parking (charged at £3 a day). Unfortunatley the hotel itself has seen better days. In our room the wardrobe door was practically hanging off and the taps leaked in the bathroom. The bed was very comfortable but the room was unbelievably warm that it made it quite an uncomfortable night's sleep. There's no air con, just a small desk fan and it wasn't really a particulary warm day so I'd hate to think what it'd be like on a sunny day. The staff were lovely and the breakfast was plentiful and tasty.

    1
    « Please Go Elsewhere, Stressful and Disappointing »

    I felt sad for this hotel, worn out without any attempt to improve on the simplest of issues. Staff were distant, we only briefly spoke to someone on arrival. Room was down four corridors up a flight if stairs, the door lock didn't work and the room was fatigued. Overall appearance is best left unsaid, hotel pictures most be quite aged as so much of decor seems jaded. Car park left people resorting to intimidatory behaviour in order to reserve their space,my husband stated in our car for 10 minutes as he felt so threatened by another guest angry he had parked where he wanted to park. Many guests gave us the impression they were also less than satisfied with the standards. I hope the chain find the necessary funds to raise this lovely building to its former glory. Then guests will leave smiling and refreshed instead if tired and exasperated.

    4
    « Our second stay at this hotel »

    My wife and I stayed at The Grosvenor Hotel from 4th to 6th of August 2016. This was our second stay in the last year and we were not disappointed. The hotel is located some 3-5 mins from the Town Centre, and near to the river and the Town Centre attractions, The room we stayed in (Room 218) was a little on the small side but it was clean and contained tea/coffee making facilities. The bathroom was clean and tidy but as a note of caution the towel rail was far to hot and there was a risk of injuring yourself if you touched it, Food at the hotel was good and plentiful, I found the staff cheerful and well mannered. I must admit to being biased as this is one of my favourite hotels. Parking on site is available (3 GBP per night) but get there early to find a suitable spot. Views from the rooms is somewhat restricted due to the location but what can you expect in a town centre location. I'll be back.

    4
    « Time for the UK to admit that summers are getting warmer! »

    I've attended a Shakespeare conference at Stratford every other year for two decades and stayed at the Grosvenor all but once. I value the polite service, the amenities in some rooms, and the very good English and Continental breakfasts. I've discovered that the rooms vary a lot. My first year I had a suite with our daughter, and we enjoyed it very much. This year it was a small room with my wife, we didn't have room to store our clothes at the same time, and the room was often hot! There was a small fan, which helped much (and is not to be taken for granted in the UK), but the room (and especially the hall on the second floor) never cooled off except in the wee hours of the morning. I hate to sound so American, but I'm thinking of switching to the Holiday Inn to get some air conditioning!

  • 4
    « Afternoon Tea »

    Visited on a Wowcher deal for afternoon tea with Pimms. Lovely selection of teas available and nice sandwiches and cakes. Chocolate fondue was really nice. The room was lacking in ambience perhaps some music could be played? It would have been nice to have been offered to sit outside on such a lovely day.

    1
    « Last Best Western I ever stay at »

    Large and clean room but unfortunately these are the only positives I can give. The hotel needs much TLC and air conditioning. The room I stayed in was incredibly hot, so much so that the staff had left the fan on for my arrival. Temperature inside the room was significsntky warmer than outside, so assume thr room was above a ventilator or kitchen. Asked if there were any alternatives but told there were not, only on the same side of the building. Tired and dated facilities, a car park which was very tight and left me uncomfortable leaving my car in overnight. The kettle had rust around the rim, no iron in the room and when one was requested it never turned up. Have found Best Westerns in the past to be hit and miss but moreso miss on the last few occasions and this one was the last straw. Never, ever again.

    3
    « Fine for a short stay »

    We stayed in room 231. It wasn't huge but adequate for an overnight stay for a trip to the RSC which is 5 minutes walk away. The room was hot but 2 fans were provided. Staff were OK if a little vague. The hotel was clean if a little tired and although there was a wedding going on we didn't have any major issues re noise. Parking is a problem. We got a space but it was a struggle....

    2
    « Afternoon tea »

    So dissappointed!! We went for afternoon tea today. Runny jam, cheap sandwiches, no selection of bread, cheap thick white!! Spread with marg!! With minimal tasteless fillings. Scones small, not warmed, small pot of clotted cream and marg curls!! Not butter. Save your money honestly. Served in a room with about as much atmosphere as the graveyard at the church next door. Sorry to be negative.

    4
    « Great Venue for your Big Day »

    We attended a wedding at this hotel recently and I have to say they performed brilliantly! We were also staying at the hotel and our room was spacious with all the normal amenities you would expect although the bathroom was a little dated! The ceremony room on the lower level is great and air conditioned which doubled up as the party room on the evening. One thing I would point out is that it's worth getting a room on the higher level due to the noise from the parties on the weekends!! The food was faultless throughout and the service was spot on from all team members. The complimentary wifi worked great and there is parking at the hotel which only costs £3 per day, although the spaces are limited. Overall a great place in a great location with good links to the major routes.

    3
    « Stratford Stopover »

    Location is good for Stratford centre only about 5 minute walk away from the RSC theatre and Shakespeare's birthplace. The hotel is tired in its decor and could do with a refurb in the rooms. We booked a double room and we were given the make do of two singles put together. Generally this is a suitable option however in this case they were define fly separate beds with a discernible gap in between resulting an uncomfortable sleep. Sleep was made more difficult by the lack of air conditioning in the room, apparently you don't get a/c in the standard doubles! This could have been alleviated by a window that opened more then a couple of inches. The wedding party that was taking place was probably OK if you were a guest however if your there to sleep at any point before midnight it would be beneficial to be in a room that isn't subjected to quite as much bass vibrating through the room.

    3
    « Beware the car park! »

    The hotel is well situated for visiting the town and all the historic sites. Perfectly adequate in most respects with friendly and efficient staff. However, beware the car parking facilities! We were staying for 2 nights and having arrived about 2pm on our first day there wasn't really a problem apart from the parking bays being small and crammed together. On trying to leave for a day out early the next morning it required a fair amount of manoeuvring to extricate the car from its slot and only proved possible when a car opposite happened to be moving out also. On our return to the hotel there was no parking available whatsoever and we had to use a public car park for the night. I had specifically chosen the hotel for the fact it had car parking facilities and, when I tried to reserve a space in advance, was told this wasn't necessary. You also pay £3 per night for the parking (if you can get in of course) and are required to leave your mobile number with reception if you put a car in the car park. I'm assuming this is so they can ask you to move it if people are having trouble manoeuvring their cars out. Apart from that the hotel is pretty much as you'd expect and met requirements.

    3
    « Actually, I quite like this hotel, however ... »

    Actually, I quite like this hotel, however there are quite a few niggling little things which could be quite easily corrected. But first a few pluses: it is fairly inexpensive and now does a very good breakfast for £8.50, it used to be much more expensive and was not taken by us. It has car parking at a fairly nominal rate. Ideal walking distance from Stratford's theatres. And a couple of negatives: the friendly reception staff asked that we completed the registration form and identified which boxes to complete on the A4 form with a series of crosses, a bit like a medieval worker having to make his mark to receive his paltry wage, I find this practice extremely annoying! I offered to redesign this otherwise simple form so that they didn't feel it necessary to patronise customers in this way ... i won't hold my breath. There is no lift, no safes, no separate showers(?), no air conditioning (in most rooms?), too many thin towels and there are signs of basic tattiness everywhere ... the two ½" spots of black mould above our bath can be easily removed with white vinegar - doesn't everyone know this? I have been accompanying my wife on this cultural outing for 8 or 9 years and before that she had been having an annual visit for another 8 or 9 years, so its not as if we find these problems too big to overcome but the experience could be so much better quite easily.

    2
    « Do not expect much »

    Booked this hotel through Travelzoo, supposed to include a lot of extras. Don't be fooled. Only thing we got was money off dinner for one of the nights. Was given a voucher, nothing to do with who we booked through, giving us 20 per cent off all drinks and food in dining room. Waitress said it was ok to use the credit and the voucher, as did receptionist who gave it to us. Only to find out at end of night, just had deduction for food from travel zoo. Not even allows the 20 per cent off the drinks. Did make complaints, but as always fell on deaf ears, always have an excuse. Got back second night, no biscuits with the tea!!!!!!!!! Obviously only allowed biscuits one night only. Found breakfast to be over cooked and some of the items Luke warm bordering on cold. Didn't see point of complaining as nothing is done if you do.!!!!!! Plenty of other hotels in stratford and would use a best western again, try a b and b, you get better service. Also room we had was small and view was great, if you like a brick wall in front of your window!!!!!!! This is totally honest review of our experience at best western Grosvenor hotel stratford on Avon.

    4
    « Good choice for visiting the town »

    We stayed overnight here in conjunction with a theatre visit. We were welcomed on arrival and our room was comfortable, spacious and spotlessly clean. There were tea and coffee making facilities in the room, together with complimentary bottles of water and chocolate biscuits in the refrigerator. The bathroom was equally spacious, well equipped with large towels, and was also spotlessly clean. We would certainly return to this hotel.

  • 5
    « Afternoon tea »

    We had afternoon tea here and it was excellent. The sandwiches were a good size and satisfying. Loved the mini fruit cake and tiramasu. The shot glasses of panna cotta and strawberry jelly were a lovely surprise. The scones were light, butter, jam and clotted cream made them even better. The choice of so many teas was very good and my husband had 3 cups of tea from the pot and was then offered more. I had a pot of coffee which was good and plentiful. Then we enjoyed the lovely chocolate fondue with strawberries and marshmallows to dip. We declined the mini doughnuts because we were so full. Excellent service from smartly dressed attentive staff. We would highly recommend this.

    3
    « Very crammed room »

    We stayed at this hotel in June 2016. The reception/restaurant area was undergoing renovations at the time. We had a triple room booked for 3 adults. Staff helped us up the stairs with our luggage which was helpful. We found all the staff to be friendly, however our room was way too crammed. We could hardly open the entrance door. With 2 single beds in what appeared to be a lounge area of a 1 bedroom room, we could hardly move and found it very difficult to put our 3 large suitcases and carry bags in the room. It was also very hot in the room. The windows did not fully open and it was very stuffy. We had a small fan in the bedroom where there was a double bed, however the fan above the 2 single beds barely worked. I understand this hotel is undergoing a refurbishment, but if this room is going to continue being a triple room, it is way too small for 3 travelling adults.

    5
    « Afternoon Tea - Incredible value, I defy you to find better »

    This was our second time and it was every bit as good, if not better. The surroundings (room with a number of tables) were lovely, the sandwiches had great and substantial fillings, the two scones each were delicious and no problem when we requested more cream and I must add, they also give you butter which so many establishments do not, three very dainty but wonderful cakes and then to finish, a gorgeous chocolate fondue with marshmallows, pineapple and profiteroles just oozing with cream. £30 you ask?? None of it - ONLY £14.50, Incredible value and a glass of champagne, as two of us decided upon, also very reasonable. The waiters could have thrown it at us for this price and quality, but they didn't. The two chaps who looked after us were delightful. With a very cheery welcome from the reception staff, we could not have asked for more.

    5
    « Afternoon Tea »

    Visited this hotel for afternoon tea for my birthday. The party included adults, children and babies. There is an extensive choice of tea blends from your traditional breakfast tea to fruit teas and infusions. The food comes very well presented on a three tier stand. Having recently had afternoon tea at a well known London hotel this did not disappoint. It doesn't look like there is enough food but everyone left the table feeling satisfied. The chocolate fondue was a great hit with the children. I'd definitely go here again

    5
    « Theatre break »

    Lovely hotel with great staff, and the breakfast was super - fresh hot food cooked to order and a good buffet selection as well. Only negative was that the room was far too hot with no air conditioning and one small fan which had no effect.

    2
    « In need of an update »

    Stayed one night at the Grosvenor in a small, tidy room with a portable fan for the air conditioning and you couldn't open the window wide. The staff were extremely friendly and the breakfast was served to the table, which was prompt and tasty. The business just needs to modify their rooms to suit the price (£148 - which is not overly expensive but neither is it value for money), and support the great staff with more up to date facilities.

    3
    « Fairytale? »

    Thoughts of goosey goosey gander and Alice in wonderland come to mind but not in a happy sense. Most strange to go up the stairs, along a small narrow corridor then downstairs to get to our room. Now for the Ali e bit. Residents were often seen trying to figure out where their room wS I. The rabbit warren of corridors. Our room was small but functional. The bathroom had what was needed but was minute. Standing in the bath fir the shower felt so cramped I was touching the wall. I would imagine that if you were a larger person you would have to go into the bedroom to get dried as there was standing room only in the bathroom. The cooked breakfast was rather sparse. Perhaps the size of everything makes you think of another fairytale! Our conclusion.... We got it on an offer but won't be returning. We much prefer billed leg manor and alveston manor. Oh and the small car park they have, you pay for.

    1
    « Too HOT! »

    It was too HOT! - I mean way, way, too hot. There is no air-conditioning, unless you book an 'executive' room (as I found out afterwards, so it is possible for them to install it.). Our room on the second floor faced south and obviously the sun had been streaming in all day. Despite two floor-standing fans taking up half the available floor space in the room, an open window and the curtains having been drawn before we arrived, it was like an oven. The room faced the road, so with the window open it was also noisy. I asked for a different room, but the receptionist just stared at her screen and shrugged, said she would ask the duty manager, but when I came back nothing had been done. In the morning when a different receptionist asked me if I had enjoyed my stay, I said that no, because it was too hot. She seemed surprised and asked whether I had opened the window. (for heaven's sake...) On top of this, the place is old and tired, there is a tiny winding staircase and old-fashioned decor. There were hairs in the bath and litter on the bedroom floor. I will definitely never stay here again.

    1
    « Awful »

    Some of the rooms downstairs are quite nice, but the bedrooms are SO hot they are literally unbearable. This seems to be a common complaint for this place and I'm not surprised. There is no air conditioning and small windows that don't open very far. Granted it was a warm day, but that means this hotel is not equipped in any way for hot weather or even warm weather, which we do get on the odd occasion in this country! All we had was a fan which was noisy and we ended up having to rig it into the window in order to try to cool the room down, which didn't work. My husband went to a Shakeapeare play so I stayed in my room, it was so hot I had to wedge the door open with the suitcase holder just to get some sort of air! Currently my husband and I just cannot sleep it's so uncomfortably hot. This is not the sort of thing you expect in a modern hotel. And when I used the ladies room in reception, there were 5 toilets but every single one had empty toilet rolls in them, and the spare ones were on the sanitary bins so clearly they had not been checked or cleaned in a long time. There was toilet tissue on the floor and the waste bin had paper hanging out of it. See pics. We have another night here and I am not looking forward to it. Don't come here in warm weather!

    3
    « Good location »

    The hotel is well situated for all the local amenities, but on a busy main road and care must be taken when crossing it on foot. The hotel itself is clean and quite well decorated. We sampled the bar food which was well priced and quite nice. The breakfast was good and the staff polite and efficient. One thing I found strange was the fact that residents had to pay £3 per day to park on the hotel car park.

  • 2
    « Tired hotel producing tired guests »

    My husband should have read reviews here before booking but he was persuaded by its proximity to the theatre and the fact there is some parking (£3 a day). Oh dear. Small room, very small bathroom with bizarre heated towel rail coming on whenever the bathroom light was switched on. Heated towel rail on the hottest day of the year?! Great. Large fan provided, impossible to sleep at all without it, but hard to sleep well with its noise. Breakfast was poor. The bacon is indeed hard, as presumably the food - other than the eggs - sits around to be dished out in the kitchen. All food items were tepid. The main is was the service - very haphazard and slow. Decor tired. I attach my picture of the hideous light fittings in the breakfast room.

    3
    « Too hot »

    Initially very impressive and nicely decorated hotel. Unfortunately on entering the bedroom we experienced what other reviews had also reported. A fan was on and the open window (which would only open approx 6 inches) was providing a nice cool reception for us. However the towel rail and underfloor heating in the bathroom automatically comes on with the light and extractor fan! We reported it but it was not able to be switched off. As the day got hotter so did the room making it 2 uncomfortable nights stay. May be ok in the colder months but far too hot for July and it was only 20 degrees (not usual summer temp)! Bacon on the first morning was overcooked (looked like it had been on a hotplate for several hours, second morning scrambled egg was not edible, tasted like powdered milk which was disappointing as the first days was delicious. Staff were all extremely friendly and helpful. Perfect location as central to Stratford centre and in easy walk of most attractions and the river.

    2
    « Disappointing afternoon tea considering the plethora of competition in the town »

    Having taken advantage of booking several alternative afternoon tea offers through Travelzoo vouchers we were expecting a pleasant culinary experience on a sunny afternoon in Stratford upon Avon. Upon entering the hotel from the carpark we were pleased to see that the dining room featured a sun filled conservatory and we were expecting to be shown into there. Instead we were directed towards a railway carriage size room with two regimented rows of tables already half filled with diners packed in like sardines. With no waiters around to greet us we stood and waited until a man who had walked past us on our way in returned from elsewhere in the hotel to show us to our table. The voucher we had purchased entitled us to a deluxe tea with the addition of sparkling wine but the staff were non-plussed when my wife explained that she was tee total and would like a sparkling soft drink alternative, such as an elderflower fizz or even a juice with lemonade. In the end they managed a straight apple juice! There was a choice of specialist teas made with leaf tea and served with little tea strainers but the effect was spoiled by the utilitarian crockery rather than china or porcelain and we had to ask for the saucers that made up our place setting to be replaced with proper side plates. The food however arrived on the requisite three tier stand which looked good and the finger sandwiches did include smoked salmon on wholemeal bread but the other three were on white and although fresh had very nondescript fillings of plain cucumber, egg mayonnaise and paper thin cheese & tomato. When we asked if it would be possible to have refills of the salmon and egg sandwiches we again confused the waiter and he had to go and ?ask the manager? if it was possible. Needless to say he didn't come back! Instead we continued with the scones, jam and cream, which were very small but quite nice - although the jam had no visible fruit content and actually ran off the scones - being so thin and watery. I ordered a refill of the teapot but this turned out to be English Breakfast rather than the Special Blend I'd been drinking. Still at least it was made with leaf tea and not the tea bags that the ladies on the next table were given. There were no proper cakes on the stand although there was a shot glass of pannacotta, a button sized macaroon and a cube of something which was possibly cheesecake, at least it had something resembling biscuit crumbs as a base. The piece de resistance however was a chocolate fondue served with mini donuts, miniature marshmallows and tiny strawberry pieces so the end perhaps justified the mean(ness) of the beginnings? Overall however a disappointment but at least the Travelzoo voucher had been discounted and the sun was still shining whilst we drove home (still hungry).

    5
    « Afternoon Tea »

    Had afternoon tea the deluxe version with good selection of sandwiches sweets and plain and fruit scones with clotted cream and jam.Choice of drinks was sparkling wine or Pimms which came with strawberries mint and orange to finish chocolate fondue choice of plain milk or white chocolate with marshmallows mini donuts and strawberries.Staff are friendly and attentive.The Hotel itself is less than 5 minutes walk from Stratford centre.Would recommend if visiting Stratford.

    5
    « Very enjoyable stay »

    We stayed her for two nights and were most impressed with the service and comfort at the hotel. Reception staff went out of their way to help. We were particularly happy with the delicious 3 course meal cooked by chef Peter who obviously understands good food . Inventive delicious starters and the rack of lamb for main was tender and perfectly cooked . The plum and apple crumble with lots of custard was soo good . The waiting staff Natasha and her colleagues were excellent . The breakfasts were also delicious and the restaurant was very busy at breakfast but it was very efficient service polite and well managed . An excellent happy stay with good location and a very pleasant and short walk along the canal to be in the centre of Stratford . Will definitely return to the Grosvenor Hotel X

    1
    « Beware do not go »

    We had a wedding here, what a shambles. This place is a disaster, the rooms are OK but there heating system can not be turned off which make it so hot it's impossible to sleep, we booked 2 nights and left after first night exhausted. The function room downstairs has no disabled access or lift so stay at home if you are not perfectly healthy. The majority of the staff that the general manager Stephen Taylor employs are not fluent English speakers so makes communication difficult when it is more than questions like "where is the toilet?". We had a lost clutch bag during our wedding stay and could not make the staff understand what we were looking for, in the end found it ourselves. The wedding breakfast (main meal) was good quality and the chef should be commended however if you have any mobility challenged people stay clear as they gave this no consideration when setting tables, to leave adaquate access, even though we had informed them prior. And now the worst bit .... during the meal one of the waitresses spilled a red liquid desert all over a silk suit of one of the guests and then after apologising started rubbing at it with a cloth (we all know that it makes the stain worse) to cut a long long story short. The restaurant manager was very good and said he would have it cleaned and sent back within a week and apologised also stating that if it did not come clean the hotel would replace the suit. The outcome actually was that the jacket was left for 3 weeks(5 weeks in total) without being cleaned and then when the stain did not come out the General manager called to say that they had done there best and would not be replacing it and that was the end of the matter. He also informed that although the restaurant manager had agreed to replace it, he shouldn't have. The Best Western head office was called and informed us that although it uses the Best Western name actually it is privately owned and thus they can do nothing as it is down to individual Best Western hotels to do what they see fit. So all in all if you are fully mobile with no members of your party having mobility issues, speak several languages to be sure you can communicate with staff, love to sleep in desert heat conditions and have a family member in the legal profession for free advise if you have a problem during your visit and want to be spoken to by Mr Stephen Taylor the general manager as If you are further down the importance list as a slug then this is the very place for you!!!

    4
    « Great location for exploring Stratford »

    We had a wowcher voucher for a two night bandb stay at this hotel. It as clean and the decor was fresh we had a second floor room but the air conditioning fans outside the bedroom windows did hum well into the early hours which is why 4 not 5 stars. Breakfast very good although the lady in charge seemed to find it hard to raise a smile as people arrived. The rest of the staff we met on reception were very welcoming and helpful.

    4
    « Good value, good location, a little too warm! »

    We chose this Hotel as we were staying with budget conscious friends. The hotel is good value for the area and in a great location. Downside is the rooms are a little tired, and in the warm weather, became very hot. Fans were provided, but still not ideal. Arrive close to check out time to ensure a parking place on site, but don't worry too much, as you can easily park at the Leisure centre round the corner (50 metres max). There are often weddings at the weekends, they finish at midnight, worth considering if you prefer an early night.

    4
    « B W Grosvenor Hotel, Stratford upon Avon »

    This hotel is good and comfortable and agreeably close to the Royal Shakespeare Theatre which was the reason for our visit. The only drawback for us was the lack of a lift - the stairs are very steep!. Very pleasant room.

    4
    « Shortreak »

    We have just had two nights at best western grosvenor hotel and have had a great time. The room was very clean, it was quiet warm so fan provided was appreciated. The staff were cheerful and helpful. The food was fantastic. The location was great for town centre We would definitely return.

  • 2
    « Poor value and not at all luxurious, comfortable or relaxing »

    We paid a luxury hotel price for a tiny room with a minuscule bathroom. There was no aircon, it was very hot and we couldn't sleep without turning on a noisy portable fan. There was no ventilation other than the window, which overlooked a noisy, brightly-lit car park. We wished we had booked into the Premier Inn a few yards away and spent probably £150 less for a bigger and better room. We assume the Grosvenor had better rooms but didn't get to see them. The hotel had a generally faded look and the car park was cramped, with small spaces tightly packed together.

    3
    « Shakespeare »

    Planned trip to watch a play, chose this hotel as we had used one in this group before and had an excellent time. Arrived early and found a space in the car park, which we were then charged for. The room was clean. We booked a double room, after returning from the theatre we found the bed was two singles pushed together, this did not make for a good nights sleep. On top of this the staff had left a fan running in the room, it soon became evident that this was going to be needed throughout the night as the room was very warm. Breakfast, included in the price, a warm greeting to a pleasantly dressed breakfast room, that is where the good experience ended. We ordered toast, tea and coffee to accompany the full English breakfast, this did not appear and had to be requested again. The meal arrived rather promptly. The bacon was tough to cut and was very chewy and the sausage was a strange object that was not at all enjoyable. We cut our losses and chalked this all up to experience, an experience we hope to forget and never repeat. The only redeeming feature of our stay was the friendliness and politeness of the staff.

    3
    « Needs an bit of an upgrade »

    Room was ok but felt tired and I need of some TLC. Window blind was broken and some of the bathroom furniture was rusty and the floor wasn't as clean as it could have been. We didn't complain as we weren't there for long and the beds were so comfy, we did forget about the other bits! Stairs are narrow and there is no lift so anyone with mobility problems should take note. Excellent location for town centre and on the whole an ok hotel , maybe not quite what I'd expected from a Great Western

    4
    « Great hotel, right in the middle of Stratford »

    We stayed here for 1 night in preparation for a trackday at nearby Long Marston Raceway. We had a family room which was clean and spacious. The bathroom was also roomy, clean and well presented. The wifi was great too which in my experience is always a bit hit or miss in hotels. There were a few niggling cons but nothing which spoilt our overall stay. The room was very stuffy which has been mentioned by other reviewers but there was a fan in the room so the hotel had done all that it could on this front so no complaints there. Our baby cot was a bit 'used' as there was a depression in the middle which made it difficult for our baby to get comfortable. Once he was out though he slept all night. I can't comment on the quality of the food as we had room only but the dinner menu seemed reasonably priced and we were also given a 20% off voucher but we didn't use it as they didn't appear to have a kids menu, although they may have done if we had checked. We wanted to venture into town for food anyway. The breakfast was £8.50 each though which I thought was a bit pricy for a fry up which is why we didn't bother. Overall I would stay here again definitely. Perfectly placed in town, good parking facilities and friendly staff.

    5
    « Very good base for Stratford & environs »

    We stayed here in order to visit some of the many National Trust properties in the area. It is very centrally located for theatres, shops and restaurants. Restaurants vary in quality/price but very good Thai restaurant across the road.

    2
    « Location is the only plus »

    Stayed in this hotel to attend RSC which I guess many do. The location is great but that's where the positives really stop. What's good -Location - just a few hundred metres from the RSC and the rest of the town centre. What's not so good - it's tired, really really tired - the rooms are not modern at all. Furniture doesn't match, items in the room like the phone didn't work. Bathroom was dingy felt dirty and shower only just kind of worked. -it's hot - no air conditioning and little ventilation. Hotel is right on the main road so opening windows not a great option either . -its dirty - telephone wasn't working so I checked behind the bedside table to see if there was power. I wish I hadn't , dirty, dusty with things from other guests that had fell down behind it. I would say this room hadn't had a deep clean for years. - parking - we checked in fairly early so there was a space but there isn't enough space here. -price- this is a £50 - £60 per night hotel max, but because of location you will probably pay £90 - £110. Simply not worth the money. Overall this is not a great hotel at all . I imagine it only survives because of its location and that shows through the total lack of love and attention the building has been given. Shocking value for money really

    3
    « Tired Decor »

    The decor in this hotel is very tired especially in the bedrooms and stairs and landings, the breakfast is way overpriced, the full english consists of 1 dessertspoon of baked beans, 1 hash brown, 1 sausage, 3 button mushrooms, 1 egg and 1 slice of toast, my husband asked for Porridge and a full english and they both came together, I asked for Poached Eggs on toast and I got 1 very small poached egg in the middle of 1 slice of toast. All this is a shame because the staff are very nice and obliging, I think Best Western need to sort this hotel out especially for what it costs to stay and eat there. The room was very dated and very small but was ok for a couple of nights, I wouldn't have liked to have stayed there any longer, there was nor air conditioning but it was clean. There is no lift in this hotel so not good for disabled people.

    2
    « Close to the RSC, but a poor performance. »

    Booked as going to the RSC that night, which was brilliant - the hotel is only a short walk away. The hotel is stuck in the 60s, the design and decor have not really been updated and it is generally old fashioned. The outside of the kitchen looks to be falling apart, with the window frames and boarding chipped and rotten. The room 117 was a decent size and the bathroom was enormous, but the extractor fan did not work. Unfortunately, it was just next to the kitchen and the staff seemed to think it was Ok to shout and chat to each other, in loud voices, just outside our windows - which had to be open, as there is no a/c. So we were woken at 1.00 a.m. and then again at 6.00 a.m. The breakfast was freshly cooked, which was nice, but unfortunately the cheapest ingredients were used i.e. tinned mushrooms - so it was not very tasty. We were informed, just after 11.00 a.m. that we should have checked out by then - nobody had mentioned this check-out time, when we checked in. The guy checking us out was bolshy, not interested in any problems and just wanted us to get out quick.

    3
    « Friendly Staff »

    First of all can I say that all the staff we met during our trip were really friendly and helpful and the location is brilliant as it is so close to the town centre. The room we stayed in was a twin room located on the first floor and can, in my opinion, only be described as tired and in desperate need of a makeover. The beds were too soft and both my sister and I woke up with painful backs as they did not give enough support and the headboards looked greasy (too many heads had leaned on them). One of the armchairs had a spring poking out of the bottom of it and the chair by the dressing table was broken. The light over the sink was also broken and the sink had a big crack in it. Also there were the remains of a soap dish over the bath which was extremely dirty and rusty.

    3
    « Good value »

    The hotel is clean and nice. The issue I had with the hotel is very simple: it did not have air conditioning. Because of this, I gave the hotel a three star. With ac, I would give it a four star. It is clean and in the a very good location. Any time in the fall, winter, or spring, the hotel is great. But with no ac or much of a fan, it is too hot to sleep.

  • 3
    « Afternoon tea »

    Very nice hotel.. lovely waiter, always asking if we needed any thing... only set back,a little tight on the sandwiches... was able to park free in hotel carpark, hotel situated right in the heart of main attractions. . ..

    3
    « Adequate »

    We wanted a cheap hotel in Stratford for one night and that's what we got. Room was in need of an update and bath had rusty mobility aids. The towel rail was hot but so hot it could burn. Breakfast was ok and by booking it in advance cost £8.50 each but was definitely not worth it. We had a much better one in Oxford the day before for half that price. We parked there with no issues which was good.

    5
    « Theatre Trip »

    Excellent hotel if visiting for Theatre, there is easy parking. There is good WiFi. Able to walk to Theatre easily. Helpful staff. There is a good restaurant . Reception area being redecorated. Plan to come again.

    2
    « Staff never even apologised »

    This Hotel has no customer service. Promise of return phone call re price of room not fulfilled . Reservation in the restaurant not booked and staff not bothered when we arrived. No offer of a drink or a bottle of wine in compensation , so four of us left and walked around to find another restaurant. The breakfast order of tomatoes on toast arrived with one tomato , cut in half, on dry toast. Would not give them any of our custom again.

    4
    « A lovely meal »

    Fantastic service and a high quality meal served. I would recommend this place. Decently priced food prepared to a high standard. Staff are very polite and helpful. Only issue was the waiter who accidentally dropped a drink on a different customer but was dealt with professionally throughout

    3
    « A 4-star Hotel with no Lift »

    The best things about this hotel is its location - near the city centre, the RSC (Royal Shakespeare Company). We were there in April for the celebration of Shakespeare's 400 years death anniversary. On arrival, we were appalled to find out that tour rooms were on the second floor and that there is no lift. My companion and I are elderly, so we had to go up and down a winding stairs several times a day. On the 23rd of April,we waited for the restaurant to open for dinner (7 p.m.) only to be told that they could not attend to us because they were having a big group of guests for dinner. If they were not prepared to attend to the general public, they should have announced it beforehand. Breakfast (nothing extraordinary) cost 18 pounds! Luckily, other eating places are within walking distance.The rooms are comfortable but the shower, fitted into a rather high bathtub is not easy to get into and out of. The staff were friendly and helpful and did their best to make our stay pleasant. .

    3
    « Some Good Points, But Could Be Better »

    Recently stayed here for a couple of nights to visit Stratford for the first time to see the main sites. The good; most of the staff are very helpful, smiling and happy to help however possible. The food in the restaurant and breakfast is good value for money and decent enough. The bad; the hotel itself is in need of a slight update here or there with the decor, but the worst of all is that the rooms are so hot, even with the fan on continuously it is hard to get to sleep for ages. Overall, a nice, standard hotel which is in a perfect central location for visiting Stratford. However, I would stay elsewhere next time.

    4
    « Afternoon Tea »

    First impressions as we approached the rear entrance were rather alarming with a discarded bottle of JD and cigarette ends barring our way. These small details distinguish a great hotel from a run of the mill one. However, once inside the environment was lovely and perfect for our 50th wedding anniversary celebration gathering. The staff were very attentive, the afternoon tea was good value and the children loved their meals. Overall we had a wonderful time and would recommend this establishment for a family celebration.

    4
    « Ideally situated »

    Stayed on the 17th of June. Ideally situated for the town(5 Minutes) and the river. Good facilities. Car Park worth £3:00. Staff very friendly and helpful. The dining/lounge area very comfortable. The food was excellent. Had evening meal and full cooked breakfast. Takes some beating. The rooms are fully equipped and bed comfortable. The room needs updating as its got a tired feel to it. The windows are rotting and need replacing. Having said all that would stay here again.

    4
    « Ideal location. Friendly staff. »

    Perfect location for the centre of Stratford. All staff were very courteous and friendly. We had a meal in the restaurant on our first evening which was delicious! Sadly, the menu was very limited and identical on our second night so we had to dine elsewhere. Breakfast was excellent on our first morning. On our second day staff seemed unable to cope with the number of guests, forgot our coffee, and some food items had not been replenished in the 'self-service' section. Our room was clean and tidy. However, we were there during a hot spell and the heat was overpowering. There was a fan in the room but it was inadequate. I asked for another fan two hours after we arrived ... I am still waiting for this to appear!! I would go again because of the location and the friendliness of staff, but be well aware of its imperfections.

  • 3
    « Some good points but could be better »

    We visit Stratford once or twice very year for theatre and this was perhaps our 3rd stay at the Grosvenor, so it must be doing something right - but in the tourist trap that is Stratford, it could be doing better. This time we had one of the rooms in the newer wing: the room was fine, more spacious than some of the older rooms, with a good bathroom. The bed was low and a bit soft but comfortable. However the only chair was a low easy chair and too low to be suitable for use with the desk, where it was positioned. As other recent reviews have mentioned, the staff seem to have changed and not for the better. This was especially noticeable at breakfast where some of the staff, especially those seeming to come from Eastern Europe, seemed to have the view that breakfast should be run for their convenience rather than for the guests'. For example, the conservatory was almost empty when we arrived, but the tables needed clearing. We asked to sit there and were brusquely directed to sit where suited them. We ignored this and went to the conservatory and started setting our own table, whereupon one of the other staff came to help and was obviously just as frustrated by the attitude of the others as we had been. Breakfast also was a real disappointment this time - more so than we remember from previous visits. The hot food is not buffet style, it's ordered from a menu - but it was sadly rather poor buffet quality in that it had obviously been cooked some time before and kept warm rather than being freshly cooked, so the bacon was dried out, the hash browns had gone soft, etc. And the Grosvenor is certainly not cheap, not even by Stratford standards. Although it has useful parking and is convenient for the theatres, we have already decided to try somewhere else for our next visit. We may come back to the Grosvenor in the future, but it misses the opportunity to make itself the automatic choice, even for people who have stayed regularly before.

    3
    « Return visit »

    We returned to this hotel for our granddaughters wedding and were pleased that it was somewhere we had been and enjoyed. However we now have some reservations. In our view it was not that suitable for us as a wedding venue. The ceremony was conducted downstairs via stairs, with no lift, and as my husband uses a mobility scooter, it proved to be difficult but he just about managed it. There is not really a room suitable for photos to be taken if the weather is bad and no grounds outside. Whilst there is the riverside a short walk away, this is only excellent if the weather is dry. The staff in reception and the restaurant have changed since January and their use of the English language leaves a lot to be desired. When I mislaid my clutch handbag and went to reception, her response, after I was forced to repeat myself, was "it was not with goods in lost goods" and "well,what do you want me to do about it". Fortunately one of the wedding guests had picked it up and all was well. Restaurant staff were polite but not understanding red sauce was ketchup and not brown sauce is an example of their lack of English language. There was a problem with the central heating whilst we were there but to be fair to them, they did put fans in every room and these things do happen. Would I return - not sure.

    5
    « That bed though! »

    Me and my girlfriend decided to visit Stratford-Upon-Avon between June the 14th to the 16th of June to celebrate her birthday as well as catch the first Stratford performance of 'A Midsummer Night's Dream' on the 15th. It was all quite last minute so finding a suitable hotel to celebrate this occasion was a bit of a mission, especially with the flurry of B&Bs in the area (If you're reading this then you're pretty aware of this whilst hunting through the various reviews for these places). Anyway, I received a recommendation from a work colleague to go to the Best Western Grosvenor. I must say, I can't thank that guy enough! This hotel is truly pleasant and welcoming which honestly I thought wasn't going to be the case for such a well kept place, but I'm so happy to be wrong! The receptionist was very kind and welcoming to us on our arrival as well as being very informative (I'm sorry whoever was working on the desk at 2:00 pm on the 14th of June, but you were great!) The room for the price was top notch, very well kept and contains the crown jewel of our stay at the hotel; the bed! I can't exaggerate how comfy that mattress was, it has made me and my girlfriend quite late for breakfast from just not wanting to leave that bed, it is the height of comfort! As well the breakfast was lovely and tasty with a beautiful decor. Plus we were spoiled so much with the portions we received. All in all a lovely stay for when we were in the hotel, although we weren't in there much from being too busy in the town seeing the sights. By the way with the hotel being in town is was also extremely practical. Definitely will be visiting again for "King Lear" in August and for future visits. Thank you for the wonderful hospitality!

    5
    « Two night stay »

    I stayed here with my boyfriend (both in our 20s) for two nights so that we could do sightseeing and see a play at the theatre. The hotel is in a perfect location, not far from the town centre and although it is on a main road, the traffic noise is not a problem at all. The hotel has a very cosy feel to it and the staff are all very helpful and friendly. The room was everything we expected and the bed was ridiculously comfy! We were surprised to find the room came with a television! The breakfast was excellent and the dining room is lovely, there is a choice of food for everyone and I was impressed with the vegetarian full English option. Overall, I have no complaints about the hotel and would highly recommend it for anyone who wants to explore Stratford and have an incredibly pleasant hotel experience!

    3
    « Afternoon tea »

    My wife booked an afternoon tea at the BW Grosvenor for a treat - despite emailing ahead, and the welcoming waiter reconfirming, they still managed to bring out sandwiches containing sea food. I am allergic to fish and really do not appreciate people ignoring requests. Having said that, the food when it did finally arrive was very good, the staff were quite attentive and offered top-ups and refreshes. Shame about getting our order wrong because it made the whole event a bit flat.

    4
    « I believe I can fly »

    After a post night shift sleep we made our way to Stratford. Even though we were there before check time we could not park but it not a problem because there is a good car park opposite at the leisure centre. After parking up i went and picked up our tickets from the Rsc for the nights performance and also managed to make reservations for a table in their roof top restaurant. Just time to get showered and changed and then out . Our room was warm and welcoming as we're the staff . The en suite was was clean large and had both bath and shower perfect for us who like both . After an enjoyable experience at the theatre (see review ) . We retired to bed where we slept like babies till the following morning . Breakfast the following morning wasn't a disappointment the immaculate breakfast room and well trained staff members coupled with every conceivable breakfast choice imaginable set us up for the day . All in all a very enjoyable experience worthy of very good. Stratford itself excellent for food activities and cultural heritage highly recommended.

    4
    « Two night in Stratford »

    The hotel staff were efficient and friendly. The building was comfortable and well presented but could do with some modernisation. The food was good and the evening meal was very good and excellent value.

    2
    « Good location but that's it! »

    The location is great for visiting Stratford upon Avon. The car park is very small and we were lucky to get a space. The staff were ok, although one member of bar staff was unable to give us directions to the toilet as she didn't speak the English language. We also struggled to communicate with another member of staff at breakfast. Room was comfortable but had mould in the bathroom, the carpet was uneven and the wallpaper was peeling in places. Overall the room just looked tired. The reception area is smart and modern but the rest of the hotel is very dated. Breakfast was good but can't comment on the restaurant in the evening as we didn't eat there.

    2
    « One night stay »

    I stayed overnight here for a wedding which i must say was great. The food was good & i like the feel of the old hotel with small corridors etc. However, it has been the worst nights sleep i have ever experienced in a hotel. The weather has been hot & humid so when we were given an upstairs room with the radiater blasting out heat we were not impressed. The room was stiffling. We were offered another room which we accepted because the radiater in this one was off. The room was still hot but more bearable. We were not able to open our windows due to security chains & the fan was not much help. I finally got to sleep at 4am once the temperature outside dipped. I am disappointed with this hotel because I have stayed in many best westerns & i have never experienced this. I am not happy that i have had to pay over £100 for a room which was so uncomfortable. This hotel is in a fantastic position & i am sure would always be extremely busy. Why then have best western not taken on board peoples comments about the heat in rooms? There is air conditioning in other parts of the hotel so why can't the rooms be upgraded with some sort of air conditioning units fixed to the wall? I will be writing to best western to make them aware of our stay. It is a shame as staff were friendly & overall i liked the hotel but i will not be recommending this hotel to anybody and will not be staying again unless i know that air conditioning is in the room.

    2
    « Too hot to sleep »

    The hotel was ok and staff were nice enough but the room was stifling. A ceiling fan and desk fan circulated warm air. The window faced the street so not so comfortable leaving the curtains open at night to let the air in. All corridor windows were open but is that safe? Perhaps i'm too cynical. The TV didn't work, even for BBC which was annoying as my husband wanted to watch the Euros. I understand there was a wedding on so staff would be busy and obviously no air con in the rooms is not their fault however i hardly slept - hot all night with fan noises whirring. Not great at all. The decor was ok, perhaps a little dated. The bar was ok but we couldn't find any staff to be served last night for a while. The location is good and it's a quiet road on a night. I just thought for £130 a night i would expect more.

  • 4
    « Central location, efficiently run »

    Perfect location in the town centre and easy to find. Parking on site costs £3 a night which is ridiculous and you have to be lucky to grab a space as it fills up early. Nicely done though and the rooms were well thought out, clean and comfy. No good view from any room because of its location but then it's a quick hop to all the sites Not a bad place to stay in this tourist hub and we were pleasantly surprised

    3
    « One night stay »

    Stayed here for 1 night. Room basic but clean. Bed comfortable and pillows soft. Has bath and shower facility. Tea and coffee available. Car parking £3 for 24hrs with check in from 2pm. Staff friendly and helpful. Great location.

    3
    « Very hot »

    I can't fault the service and cleanliness of the hotel. Breakfast was good and staff were helpful and friendly. I would not stay there again because the room was so hot it was uncomfortable so a good nights sleep was impossible.

    4
    « Oscar »

    Great hotel Room 201 front facing . Very hot but you cant change the weather ! Large room, comfy bed, spacious bathroom . Ate evening meal in resturant 2 courses £17.95 ,food was outstanding would recomend to everyone have evening meal here ! Waiting staff very attentive exceptional service . Well done best western ! Will be back soon

    5
    « Great stay again. »

    We were married at the grovesnor 5 years ago so we decided to spend our anniversary at the grovesnor. The staff were friendly and helpful as usual and we received a free upgrade for our special occasion. The room was gorgeous with everything we needed. Breakfast was beautiful and the service excellent. We look forward to our next visit. Many thanks to the hotel team.

    3
    « Great location, uncomfortable old hotel »

    I generally like old hotels, but this one is cramped, with narrow corridors, small rooms, and a tiny bathroom with a rusty plug in the shower. The step out of the shower was deep, with no hand rails. No air conditioning, a tiny fan. Desk staff tried hard but none spoke English well. The lounge had some charm, but the loud TV was a problem. However, the Royal Shakespeare Theater was just a 5-minute walk.

    4
    « Better than expected! »

    Good modern hotel, with good cooked breakfast and service. Rooms appeared recently renovated and comfortable but no iron provided. Great convenient location with local pubs and all tourist attractions nearby, parking available.

    5
    « Weekend Stay ; Excellent »

    Fantastic location, just minutes easy walk to the town centre. Plenty of car parking rear of hotel. A spacious, very comfortable and clean hotel. Our room was spotless! Plenty of staff and all are smartly uniformed, very helpful, pleasant and efficient. Very pleasant and spacious restaurant. A fantastic choice, well presented and cooked breakfast - superb! Definetly staying again on our thoroughly enjoyable visit to Stratford-Upon-Avon.

    4
    « Nice enough night away »

    Stayed here 13th May 2016, we booked through Travel Zoo £69 for Bed Breakfast and £25 towards an evening meal. We had a room upgrade which was great (thanks Rita). We have stayed here in the past and had a good stay other than the once when we were allocated a standard room. This time was great, the breakfast was good other than there were no beans. We would stay here again when the deals are on.

    2
    « Rooms on 2nd floor too hot and uncomfortable to sleep! »

    Wish I had paid attention to the reviewers who said the rooms were too hot. Surely the positive reviewers of this property must have had a first floor room or have stayed in winter. Despite the pleasant outside temperature- around 62 degrees F/ 17 Celsius, our room was stifling! As you climbed the stairs, you could feel the temperature rise by 15 degrees. The windows only opened 4 inches and there was zero cross-ventilation. They supplied us with one tiny fan that helped very little. It brought me back to my girl scout camp days in a cabin with no A/C and sleeping with no covers and still sweating. I realize that installing A/C in a building this old would be a major investment, but the owners should at the very least install windows that can be opened wide or window air-conditioning units. I can't imagine what it would be like if it were actually hot outside! Housekeeping should leave the curtains shut as at least the sun wouldn't beat in making it worse. The property location was great and the staff was friendly, but I would caution all against staying here in case they should get a room on the 2nd floor.

  • 2
    « Tired, old hotel but friendly staff »

    This is a central hotel which looks sweet from the outside. But don't be fooled - inside needs a complete renovation/ upgrade. My room was small, shabby, tired and very old-fashioned. Stained carpet, ripped headboard, broken tiles in the bathroom. The bed gave no support whatsoever so I'm guessing that was just as old as everything else. Breakfast the following morning was average at best. I've given 2 stars because the staff were very warm & friendly throughout. But the property itself is well below what I was expecting given what I'd paid.

    4
    « Nice hotel in Stratford »

    Stayed for one night in the Grosvenor on a short stay in Stratford which is perfectly placed for the centre with everything only two minutes walk away. The hotel was clean, tidy, well presented and the staff very helpful and pleasant to deal with. We didn't eat here so I can't comment on the food. If I am being very picky, and I am, the room was a little past it's best. The curtain track was hanging down from the top of the windows and so closing the curtains filled me with a little dread as I was wondering if the whole lot would come tumbling down at any moment. The bath also had a poor repair to the enamel where there had obviously been a chunk out which had been stuck back in to the bottom of the tub which now had a black line around it which made it look a little dirty. The carpark is very tight and limited spaces but we were lucky enough to get a spot. You won't need the car as everything is within walking distance so this was idela for leaving the car all day. All in all it was a good hotel, not perfect, but it would not put me off staying again.

    5
    « Lovely hotel »

    We had a 2 night stay and pre booked. Everything was as you'd expect. Easy to check in and a nice room. Breakfast was great with lots of choice. The staff were friendly and professional. The location is spot on for the RSC (less than a 10 minute walk away). Will go back if in the area again.

    4
    « Nothing to write home about »

    As hotels in Stratford go this is great because it is so central, |It stands on a one way road just out of the main streets. It has a majestic look from the outside which is impressive. The car park is cramped, the breakfast poor to OK but be prepared to wait for whatever you have ordered. Beds are clean and comfortable but walls are thin so you can here what is happening in the next room. All in all, nothing to write home about but as a budget hotel it is quite good, but not up to some of the other Great Western hotels I have been to.

    3
    « Nice comfortable hotel. »

    Difficult to rate as the hotel was in many respects excellent. The room was clean and comfortable and the public areas were well kept. Nice bar. The staff were all polite and helpful. But lots of niggles. The room key was difficult to use. The shower knob was jammed so bath only. No milk with complementary drinks. Breakfast took over an hour to arrive. Would not return until management sorts this sort of thing.

    4
    « Great location. »

    This hotel is in a great location. A short walk to the riverside with all the boating activities etc. Also close to shops, restaurants etc. Our room was nice, clean with good bathroom with shower and bath. We found it very quiet at night . Breakfast was okay. Good choice of continental and breakfast cooked to order. Pleasant waiting staff. Reception was always staffed and the front of house staff very professional and friendly. The dinner menu was quite limited and we decided not to eat there as there was a good choice of eateries in walking distance. If I have any complaints it's that I believe it's slightly overpriced. I guess if you can get a Groupon deal it's much more reasonable.

    3
    « Basic but pleasant enough »

    This definitely isn't a luxury retreat, but the price/ quality ratio for an expensive town feels right, with the room costing around £50 for a twin room only plus cashback. The building itself is well-located and attractive, and the reception and dining areas are quite pleasant but the front aspect onto the road feels a little run down and they could do so much more with the patio at the back. The room itself had comfortable beds and a large functional bathroom but the decor is very tired and a little cheap, and only basic hospitality tray and bathroom toiletries. The best points are probably the friendly service and the reasonably priced breakfast at £8.50 including hot dishes cooked to order.

    5
    « Good location, great staff »

    I stayed for one night as a single traveller at the start of a bank holiday weekend. The hotel was busy, but comfortable so. From the very beginning the staff were fantastically friendly, it was a genuinely warm welcome. My room was spotlessly clean, comfy and quiet. The public areas, bar and breakfast room, where all very nicely decorated and it was nice to sit and enjoy the space. The hotel is a lovely short walk from the town centre, and a mere minutes along the tow path brings you to the canal basin, gardens and theatres. Breakfast was good value, hot food was cooked freshly and the coffee was decent, the buffet selection was varied and well stocked. Overall, I thoroughly enjoyed my stay and would recommend it.

    3
    « RSC stop over »

    The hotel has good location for an RSC stop over as it is a short walk from the town centre shopping and theatres. A generally comfortable hotel room but I have to echo other reviews about the high room temperature and lack of air conditioning. I didn't eat here as there are so many alternatives close at hand.

    3
    « Evening at RSC »

    Room very nice, staff pleasant, breakfast very good. Very handy for RSC,shops and restaurants. I have had to downgrade however as heat in the bedroom was unbearable despite it not being a particularly warm night. Radiator off, window open and fan on but seemed to be some sort of underfloor heating. Have stayed in an executive room before which was fine. Sadly the heat spoilt an otherwise lovely stay. Hope this can be sorted for future guests.

  • 3
    « Very much Pro's and Con's »

    Starting with the positives. The hotel has a good location, close to the town centre and the river (both just a short walk away) . There is parking at the hotel and is charged as an extra at £3 per day . Parking is on a first come first served basis and there are less spaces than there are bedrooms, so this can be an issue but it is better than many accommodations in town that do their best to avoid the issue! The staff that we had contact with were excellent from reception to housekeeping and dining . The negatives, our room was compact but adequate and whilst a fan was provided as standard was unpleasantly hot even with the window open and the fan on , the staircase to the 1 st floor is also very compact, so with no lift , getting your luggage to and from the room is a chore and during our stay there were no staff available to assist . The breakfast was again adequate and maybe that is the best way to describe our stay ?

    4
    « Good for beards »

    We stayed one night and found the room perfectly adequate, Good bed, splendid shower and quiet.Not the most characterful place but met our needs. Did not eat in so cannot comment on that. But strangely no shaver point - fortunately I carry an adaptor. No mirror so I shaved into the tele screen!

    3
    « Not bad »

    Stayed here for one night with my Husband. Although quite compact, the room was spotlessly clean and the bed comfortable. The hotel is in a fantastic position - 2 minute walk to the centre of Stratford. The only negative i have is that we were woken at 8.45 in the morning by the maid knocking on the door !!!!!

    5
    « Hotel stay in the centre of Stratford-Upon-Avon »

    We went to Stratford mainly to see a play at the Royal Shakespeare theatre. The hotel was very well situated for that. Considering that it was in the centre of a tourist hot spot town, we thought it was very good value and exceptionally well managed with staff who were all well trained and clearly committed to helping us enjoy our stay. We hope to go back to Stratford. We shall certainly try to book into the Best Western Grosvenor.

    2
    « Not great »

    The hotel stay was not what we expected. Although the room itself was nice, there were other problems. We had a lot of luggage and there was not an elevator. The staircase was also very narrow, making it hard to carry luggage up and down. The staff were not familiar with the bus or train routes and did not even have the website to check or pamphlets. Due to the hotel being very old, the bathroom was inconvenient, very small and not very clean. Apart from that the hotel is at a convenient location to the city center.

    2
    « Awful bed and clientel »

    Booked an executive room which frankly bore no resemblance to the rooms pictured on the website. It was tired and a bit shabby with one of the most awful beds that I have had the misfortune to sleep on (actually I resorted to taking the cushions off the sofa and sleeping on the floor), rather than lie with my bum virtually touching the floor on the sagging mattress. There were no parking spaces when we arrived and we were sworn at by another guest when we asked if he could move his car so that we could move our car off the drive. This was witnessed by the hotel staff who didn't seem to care about other abusive guests. When walking into the hotel we had to walk through a group of blokes swearing and smoking directly outside the main door. To top it off Doug (who was in the room next to us) clearly locked his mate out of the room and we had to listen to his mate shouting for him and banging on the door for about half an hour in the middle of the night. As we were in some kind of annex which involved walking upstairs, along and around a corridor, down some more stairs and along another corridor staff wouldn't have been able to deal with Doug and his mate. Overall it was not a pleasant stay and meant that we were too tired to really enjoy our second day in Stratford

    5
    « Stratford visit »

    I have to say that the staff were unbelievably helpful and friendly My friend and I were really impressed. I cannot recommend this hotel too highly. We shall return whenever we are in the area, The quality of food in the restaurant was amazing. The wine recommendation was superb.

    4
    « Good value, central Stratford »

    Only spent one night at the BW Grosvenor. It suited us well as it comfortable, easy to find entering Stratford for the first time. It is central and gives easy access to all Stratford's attractions. The theatre is 5 mins walk, as is the canal, down town, and the river.

    3
    « Very average, decor is bland and dated »

    This place is over valued but typical of Best Westerns. Rooms are uninspiring, and the bathroom extremely basic. Disappointing. The breakfast is ok, nothing to shout about. There are better places to stay. The one good thing worth mentioning is the excellent front of house service.

    4
    « Great location for visiting S-U-A »

    Was pleasantly surprised that hotel was in city centre! Room was what was expected - neat, clean, quiet. Hair dryer would not work but Manager was able to get me into an unoccupied room next door. WiFi signal poor in room had to go to lobby........

  • 5
    « Very close to city centre »

    Stayed at this hotel as we had a very good deal via Travelzoo. Met up with relations. Would stay at again. Lovely room. Friendly staff. Had excellent meal. Thought everywhere looked very smart. Only a few minutes walk into town.Only downside was that our room was very hot. Think it must be a problem as there was a fan in the room which had been switched on prior to our arrival.

    3
    « Gathering »

    Stayed overnight and have to say for the money I was disappointed in the room it was very basic, although the bed was comfy the room was hot with no air con unable to leave the windows open due to noise from the road.

    2
    « Misleading photos and descriptions »

    At best, I would say that the information provided by photos of the accommodation are misleading. Several reviews have mentioned the stairs and the absence of anything resembling a lift. This is indeed true. A major hindrance for anyone be they 20-something honeymooners or visiting octogenarians! No assistance to bring baggage/luggage to rooms was offered. There is nothing resembling a concierge in the hotel either. Breakfast was particularly poor. Cooked breakfast and toast were thankfully served to the table, so no arguing at the belt-toaster with other guests. Apart from that, it was not worth £10 and the sausages were not even cooked properly. The waiting staff were disorganised and had even poor English. As for the bedroom, it was "stuffy" as other reviews have stated ; were it not for a table top fan in the room, we may well have been unable to sleep. Indeed the mattress was lumpy but I think tiredness overcame us and we managed to survive the two nights. The only saving grace was that the room 276 (?) had a bath. Even so, there were bare electric wires, just inches from the bath. Unbelievable. Absolutely deathtrap. If you didn't kill yourself falling down the stairs, you could kill yourself by being electrocuted. To top the lot, we asked that our luggage be kept until we returned from town later in the morning. This was agreed with reception staff and to my horror we were just told to store it behind an advertising sign. Hardly secure. I asked to speak to the duty manager and one point but left after being fobbed off. On reflection, I would not let my cat stay here. The hotel is dangerously outdated and in need of an overall.

    5
    « Excellent 3 Night Stay »

    I treated my elderly mother to a long weekend at the hotel and we couldn't fault the value, service or location. I had requested an easily accessible twin room because the hotel doesn't have a lift but we were given a family room which was brilliant and it was close to reception although not noisy. The staff were excellent and so was the food. Value overall was very good indeed

    2
    « Not worth the money spent »

    Room was not clean, window didn't fully shut. Bed was the worst night sleep in years. Bathroom had stains & dirt on door, tiles & floor. No lift to first floor, narrow staircase not the easiest with a case. The breakfast pre paid was not worth the money, Not buffet self serve but a small cooked breakfast, take a couple mins walk to plenty of better food outlets. Not the standard of Best Westerns have stayed in the past. Very good location.

    3
    « Weekend Break »

    Room was nice and comfortable with a good bathroom. Staff were friendly and helpful. Breakfast was OK, cooked breakfasts were to order but not much choice. Our room was at the back of the hotel and was quiet UNTIL the final night when there was a wedding. The wedding guests spilled out onto a patio area which was underneath our room. We had loud disco music until Midnight and even with the windows closed it was still noisy. The hotel does seem to cater for lots of weddings so if noise does bother you, I would ask before you confirm your booking. The location is very central and it's 5 mins walk to RSC and the high street.

    5
    « One night visit to attend the Theatre »

    We were going to the RoyalShakespeare Theatre And wanted a hotel located close to the Theatre, offering a good deal. Our friends had chosen a supposedly superior hotel at double the price we were paying and ours included breakfast which theirs didn't. We pad £3 to park and they paid £10! They were unaware that the hotel had been refurbished since their last visit. The location was excellent, very close to the action. The Executive Room was fine with complimentary bottled water, snack, tea, coffee and newspaper. The breakfast was also good and staff friendly. A value offering!

    5
    « A nice weekend with our Walking Group »

    My wife, our 5 year son and I, stayed at the Best Western Grosvenor Hotel for a 2 night weekend as part of a Walking Group (9 of us in total, in 4 rooms). We were in a Family Room which was quite spacious and our son had his own bed in the corner. The room was clean and tidy and all the amenities including the shower and WI-fi worked well. There was no air-conditioning but we were able to open enough windows to keep the room fresh. We ate in the restaurant on both nights. The food was very well cooked, there was a good choice of food and the prices were reasonable. We had a bottle of Rioja each night which gave us a 50% reduction on the price of a rib-eye steak. The service was very professional, with a real personal touch and great attention to detail. We also had breakfast which was cooked to order and again professionally presented. We parked in the hotel car park - we understood that finding spaces could be problem but for us it was no problem (it cost us £3 per day, which we thought was ok). The hotel is very close to the town centre. Conclusion: A good value hotel with an excellent restaurant.

    4
    « OVERNIGHTER »

    After trying to find a hotel ( all rooms full do to a local convention ) on the off chance we were fortunate that this hotel had a room available. The front staff were polite & friendly, as were all the staff we encountered. The bedroom was clean & airy with a lovely modern bathroom. We had a good nights sleep. All in all even tho it was a short visit we found this hotel perfectly suitable for our needs. The waterfront is a 5 mins walk from the hotel. Would I stay here again ? YES

    4
    « Lovely break »

    Stayed over the may bankholiday Ideal location 2 minutes walk from town centre Food was excellent as we're the the staff Room clean and tidy with the usual facilities tea/ coffee/ tv Free use of the leasure centre just short walk away Only down side the room was too warm for me there was a fan in the room Overall enjoyed my stay will be back again for my 3rd visit

  • 1
    « Tired and faded »

    We regularly visit Stratford and this was our first visit to the Grosvenor. The reception staff were helpful and friendly. The room however was disappointing, grubby curtains, sad and dirty paintwork, less than spotless bathroom. It was very stuffy throughout the hotel, but a fan had been provided in the bedroom. We arrived early for breakfast, but so did the coach party. The buffet needed to be replenished, but there simply weren't enough staff. The cooked breakfast was ok, but could have been hotter, it was impossible to get more tea. Disappointed we will not be visiting again.

    4
    « Good value »

    The hotel was nearer to the town centre than we had anticipated. Rooms were clean and quiet, staff helpful. The cooked breakfast ordered at your table was significantly better than the buffets offered by other Stratford hotels we've stayed in. The lack of a lift may be a drawback for some people but the receptionist asked if we were ok to carry our luggage up the single flight of stairs. She said help was available if we needed it (we didn't). Overall, better than some 4 star hotels in the area. Would definitely return.

    5
    « Loved it!! »

    Was given a voucher for a afternoon tea as a present. So glad I chose this hotel for it. It was perfect from start to finish thanks to the staff that work there. The afternoon tea was lovely, sandwiches, puddings and the scones were great. The hotel is in a great location, so was easy to go off and do other things afterwards. Would highly recommend.

    3
    « Good visit a real shame about the room. »

    We upgraded to an executive room and was very disappointed with it. The room was cold and so was the water, meaning luke warm bath and showers for two days, not a nice experience. We complained several times but to no avail, and on returning home we wrote to the manager expressing our disappointment but have had no reply. This I think reflects badly on the Best Western, maybe Head Office should be told?

    4
    « A good hotel in a quiet spot »

    We stayed in the Grosvenor for two nights to explore Stratford on Avon and were not dissapointed. The hotel is located a short walk from the town centre and all of Stratford's attractions. The public rooms are attractive and well furnished and the staff are pleasant and helpful (as we have come to expect from Best Western). The room was large and comfortable but a little old fashioned in style which was no problem. All in all we had a very pleasant stay in a nice hotel in a lovely town.

    4
    « Great Location »

    Very pleasant staff in this nicely decorated hotel. It is within very easy walking distance of the centre being on one the main routes into the town. Bar food was fine although the menu choice is a bit restricted. One gripe is you have to pay £3.00 per day to park, in my view it should be free if you are staying in the hotel. Would stay again.

    3
    « Good hotel. Parking problems »

    Nice hotel in centre of Stratford. We have been here two times before. Now booking for three nights. This time some problems with the parking space. I had to pay in front the parking fees; 3 pound per day. Second day a Triumph car club visited. No parking spaces left. They adviced me to park some 5 minutes walking distance further on the road on a public parking. And pay the normal fees ??. I parked on a dsabled place on the hotel parking. ( as there where no disabled people bookied in. ) No problem. Third night I parked before some Triumph car. ( becauase I was leaving early in the morning. ) No problem. Why give me the advice to park somewhere else.? And pay parking fees elsewhere. I paid fees at there carparking.. They have to find a solution for car parking..

    1
    « Reception is a nigtmare »

    I have just arrived after a long drive to the hotel. Called reception upon arrival and the girl I spoke to was incapable of providing directions to parking. She seemed to not understand anything I was saying. Same girl checked me in. Had no concept or clue of what Best Western gift cards were when I presented them for payment. Just clueless. I'm calling Best Western with a formal complaint the minute they open. Stay away.

    4
    « Friendly Hotel »

    Reserved a one night stay at this hotel with Booking.com. The price on line was competitive costing us £58 for the night. On arrival we paid extra for a breakfast, the breakfast was excellent and well worth the £8:50 we paid each. Our room was comfortable with a large bathroom. We stayed in room 167 on the ground floor and this overlooked the conservatory. We had a problem with parking our car, although the policy for the hotel is on a" first come first served basis" a motor group had reserved parking and took up most of the available spaces. I had to park at the Leisure Centre which has a 24hr parking charge, so be prepared to pay a bit more if this happens to you. I would revisit the Hotel as we enjoyed our stay but would check on the car parking availabilty for convenience. There is a lovely restaurant and a comfy bar ideal for a nightcap. It is ideally situated for touring/walking around Stratford.

    3
    « Really dissapointed »

    We stayed here for a night over a Bank Holiday weekend have stayed several times before and have always liked it due to it being clean and centrally located. It has been a couple of years so... The good, it is centrally located in Stratford in easy reach of all parts of the town. It is very clean and the staff are very helpful. The rooms are good (if a little dated) and it is quiet. The bad, Wi-Fi is provided free but with a catch, they want your email address and worse still there is no opt out for spam, just a note saying here are our terms. If it free, why the catch? Personally I just gave them a nonsense email address and that did the trick. The bed was the softest thing I have ever been on and I had the worst night's sleep ever in a hotel and it wasn't just me, my wife had exactly the same. The problem is that it is so soft that when you want to move you simply cannot. Your arm or elbow just keeps going down and there is nothing to push against. But the thing that really annoyed me was the parking. There is space for about 51 cars in bays and the web site is very clear these cannot be pre-booked, but somehow the TR Owners club (great cars) had booked 17 of them. Now we all know why it was done, but I you look at my Avatar for example, you will notice my weekend car is also "vulnerable" and I do not like leaving it in public car parks overnight which is why I booked this hotel. Either you can book spaces or you cannot but all our booking are just as important and those bookings are made on the basis of information given. We also had breakfast in the hotel and that has also deteriorated, cheap sausages - if we stay here again I think I will have breakfast out.

  • 2
    « Below par in too many aspects »

    The big advantage of this hotel is that it is only a few minutes walk from the centre and has adequate parking available at the rear. The disadvantage is that it has no lifts, and the as yet unrefurbished rooms leave a lot to be desired. We asked for a quiet one, and it was, but although it was basically clean, it was overdue for redecoration. There were tea or coffee stains on the walls and skirting boards, and the armchairs were so badly stained we declined to sit on them. The panel at the back of the wardrobe was hanging off, the radiator was hit or miss, and there was an initial disconnect between the tv and the remote control, though the flatscreen tv was good with a huge variety of freeview channels. The bathroom was dated also, with exposed pipework, soap dishes no longer used for tablet soap, and a shower control so corroded that it stuck on 40c. at one point.And what does it say about the housekeeping ethos that the cleaner has enough time to " V point" toilet paper, even an unused one, but not enough to clean the stains in the bedroom? Yes, the hotel provided tea and coffee-making facilities, but only 4 milk capsules, enough for one drink each. The breakfast room was delightful, almost a garden room, and the foreign staff were lovely, but poorly trained. You were asked a few times if you wanted coffee, but never toast. Still, the first morning we had 4 pieces of toast , three of which were literally burnt black. Nevertheless, breakfasts were basically ok, but there was evidence of portion control eg.,One egg, one small sausage, two pieces of bacon, one hash brown, five button mushrooms. This could be such a good hotel, but the room we had should never have been still in service. We stayed here a couple of years ago, and the room was not a good one then.To have a hotel in Stratford is like having a hotel in central London or Bath, a licence to print money, but sometimes this is exploited.

    4
    « Handy location, no lift/elevator. »

    We regularly visit Stratford upon Avon and like to try different hotels and restaurants. The Best Western Grosvenor is only a few minutes away from shops, restaurants and attractions. There is no lift/elevator so may not be the best place to stay for elderly and less mobile guests or those that travel with loads of luggage. It is only on two floors so not too bad a climb. We did not eat breakfast or use the restaurant but could see guests enjoying what looked a very nice Afternoon Tea. We may try it next time we stay at the Grosvenor. HOTEL MANAGEMENT! There is no bath mat and the shower gel smells very nice but is rather oily. I almost slipped in the tub and had to shower holding on to the support rail.

    3
    « Does the job »

    Warm clean and comfortable. A little noisy in the evening and early morn with squeaky floors Nice kipper and poached egg breakfast very attentive staff. Think it's just a tad overpriced and hate having to pay parking in the hotels own car park !! Great location for town centre

    4
    « Short Breaks »

    Stayed for 2 nights in this hotel and I would say that it was value for money. The staff were very helpful and happy. Only criticism is that you have to pay to park your car in the carpark. Thought if this was necessary it could be included in the price of the room. The breakfast was excellent served by very attentive but not pushy staff.

    4
    « Good spot, watch out for the stairs »

    Great spot near all the attractions. Room was nice, and surprisingly large. Only downside was the rabbit warren of stairs and corridors to access the back rooms (made more difficult by child and stroller!). Definitely recommend (within the limitation of the stairs).

    5
    « Great value for money! »

    We stayed at the Grosvenor overnight to break our journey to the Lake District. We paid c£60 for B&B in an executive room. Our expectations were low but we were pleasantly surprised by a clean, well-equipped room & an exellent breakfast. Flat-screen TV, safe, coffee- making, hairdryer, free newspaper & parking only £2.

    4
    « Brilliant Position & Value For Money »

    I booked 5 months in advance for 3 nights double room B&B for a total £225 and wasn't expected to be so pleasantly surprised. The hotel is within a few minutes walk of the town centre - ideal for "doing" the sites, or a pleasant walk by the river or canal. Car parking is £3/night, but that was more than offset by a one third discount on food and drink for dinner (£20/head for 3 courses and wine after the discount). All the staff were very helpful. All our friends (booked independently) rooms were quiet.

    4
    « Great location & really good service »

    Our group of six stayed at the BW Grosvenor - we had three rooms. All were very clean and we all enjoyed good sleeps. The rooms were a bit warm but do have fans if needed. The breakfast is Cooked to order much better than a buffet. Bar service was good and reception staff were very pleasant. This hotel is in a fantastic location close to Sheep St and the Avon. Hotel is nicely decorated in the public areas though bedrooms are a little dated it doesnt matter as they are clean, comfortable and warm. We will return here.

    4
    « Pleasant stay »

    Nice hotel with pleasant decor. Helpful staff and reasonable food. Storage space a bit limited in our room and we did have a few ants appear in the bathroom! Excellent location for Stratford. 5 minute walk to town centre. Car parking can be trickey as spaces limited. All in all, good value. Would stay again.

    4
    « Great Position »

    Our room was quite large by British standards with a very comfortable bed. The bar had plenty of chairs and a nice restaurant. We ate in the restaurant as we were visiting the Theatre and the meals were very good. We were given a 20% discount for meals and drinks in the restaurant. We had to pay for parking and this was cheap but I can see that there was limited parking spots. Overall a very good experience and I highly recommend this hotel

  • 3
    « Great location for visiting the theatre and very central »

    Overall my experience of this hotel was positive. I was on a one night stay to go to the theatre, and this hotel absolutely served the purpose. The public areas of this listed hotel have had the most focus, and are light and bright, which is very positive. My double room was also fine and clean (if a little on the hot side - remedied by opening the windows for a while). The staff were friendly throughout and breakfast was also good. I felt that the bathroom in my room let the rest of it down. It was tired and jaded and I felt was in need of a refresh. This hotel's location is a 6 min walk to the RSC and less to waterside, 8 mins to the centre. Well worth it for a short theatre trip!

    2
    « terrible nights stay »

    Not sure where to start so here goes Parking was a nightmare large wedding on ok fair enough I can accept that Checked in took cases to room and left to get something to eat in town, all going well so far. Returned to hotel around 9pm, noticed a bad smell of food, and the room was very warm to point unquotable, so we put the fan on provided by hotel in room on desk never cleaned, watched some TV, then decided we had a long day so we would get some sleep. Tried too as the noise of crashing from below of god knows what at this time was annoying now so called reception 10.30pm explained the problem told me they would deal with it, they did not 11.30pm I got out of bed and went down stairs to find a manager, only to be told by another member of staff this is a common problem as we are directly above the kitchen and bar What on earth are they thinking how can this room be rented to public it's a joke, The manager came and said he would talk to staff. As they should not be working now. Never offered to move rooms but at that time of night/ morning it would be unreasonable to 00.00am about The noise did not stop all night it was oblivious to me that this hotel runs 24/7 .kitchen, bar Must have fell asleep at sometime because at 6am there was a massive noise from below and all the noises started again and never let up, Decided to use the facilities i.e. shower well tried to another point of no maintenance, if you get water hot or cold you was lucky, start stop whenever it likes. Went down stairs at 8.30am for breakfast , wished we had not Worst food, no labelling on juices or anything there, guess the contents No sooner had we sat down cold toast arrived did not ask you. Waited 15min drinks were cold by then, called over and asked when we will be getting breakfast, the reply I shall check, back she came with two plates consisted of A COLD SAUSAGE ,A RAW EGG, 2 WARM BACON, HALF A TOMATO & 5 BUTTON MUSHROOMS, we ATE WHAT WAS EDABLE see photos. We could not leave that place quick enough, apart from this the area it is situated in is very good for town, and there is lots to do there for a weekend.after 6pm & sundays there is a lot of free parking on the outer edges of town.

    4
    « Great base for access to the heart of Stratford Upon Avon »

    This hotel is a few minutes walk from the heart of Stratford Upon Avon and, since it offers parking facilities, cars can be left behind. This is extremely beneficial because parking in the town is both difficult and expensive. The building itself is well maintained and the room we had was everything we could have wished for during a short break. The staff members were very professional and always reedy to help. The only down side for us was the failure to respond to both written and verbal requests to cater for our need for a Gluten Free option (in our case, bread) at breakfast time.

    4
    « Overnight stay through travel zoo »

    Booked through travel zoo with a really good deal and enjoyable stay .Overnight stay for 2 persons ,complimentary upgrade ( which we were given ) full English breakfast and £25 off meal in restaurant ,which was of good standard . When we arrived the staff were helpful and friendly ,we had a light bite in the bar lovely again given 20% off price?Central position ,so easy to see all the sights . Accommodations as really nice ,clean ,warm and good decor .Would certainly recommend a stay here.

    4
    « Great Location, Comfortable Rooms, Parking »

    Clean rooms, convenient bar, great parking for a reasonable price. Prices are great for the location. A little difficult in communicatng with bar staff for cocktails. Reception was very helpful. A very stratight forward transaction.

    5
    « Great Hotel »

    We stayed one night while exploring the town and going to the theater, and it was quite lovely. The room was just what we were looking for, very nice, the downstairs was looked very nice and inviting, and the location was perfect for the National Express, just a not-even 5 minute walk!

    2
    « lettuce leaves & chips for High Tea »

    Welcoming & friendly Staff, who sadly took on too much this weekend. The disorganisation resulted In Theatre Tickets being changed on our arrival from the Friday to the Saturday. It appears a now ex employee forgot to mention to the rest of the hotel that a large Wedding was been held at the Hotel Saturday 9th April. Comfortable rooms but a bit of maintenance would help. Sticking windows, dodgy soil pipe, broken bedroom door lock. Broken air conditioning unit in main bar. Lovely delux tea, but if Dairy free diet be prepared for chips & lettuce being added as a side dish!!!!!!! This was the 2nd stay for our reunion. Loved it last year but disappointed this time. However we had a great time in Stratford together and Hamlet was just sensational.

    4
    « Good for overnight when at theatre »

    Stayed here for a couple of nights when going to the RSC. It is very handy being only a short walk along the riverside to get to the theatre. The room was comfortable if somewhat hot and the problem exacerbated by being at the front of the hotel which suffered from traffic noise if the window was opened. Breakfast was a buffet with hot food served to order which was all very good. The hotel is also well situated for visiting other attractions round and about Stratford with several National Trust properties within 10 miles or so. The staff were very helpful and dealt with any queries promptly and efficiently. The only niggle would be why the hotel chooses to charge guests extra for using the car park

    4
    « Very lovely high tea »

    We had a little lovely high tea today, the food was very tasty and plentiful and the waiting staff were superb! Very attentive and friendly. Good quality food too. Free parking which is a plus in the busy town.

    3
    « 31st March afternoon tea »

    Rather disappointed overall! The gentleman in charge left us waiting in the bar area luckily another waiter saw us and seated us! Yes like the other customer we did have to wait awhile, but not as long as the other customers. The tea was good, sandwiches ok and scones hot. The afternoon tea was a gift from our family so didn't like to complain! Wouldn't go again. Sorry

  • 4
    « EXCELLENT LOCATION »

    We stayed at this hotel on our way from London to Manchester for one night. The location was excellent close to the river, shops and all attractions which enabled us to see Stratford in the limited time we had available. Check in was quick and easy, no elevator but was asked if we needed assistance with our luggage. Room was clean and spacious. Would recommend this hotel.

    4
    « Last minute choice »

    Having made a last minute decision to stay in Stratford, we had a limited choice for accommodation. The best western was quite good. A quaint little place, with a homely feel as you enter. Staff very friendly. Room was clean. A little warm even with windows opened, but not so hot that it was uncomfortable. No lifts, but staff will carry your bags. All over a good stay

    3
    « Great location, ghastly decor. »

    Within walking distance of sights and shops, restaurants and river this is a great location from which to explore Stratford. Parking is charged £3 extra a day and breakfast £8.50 extra per person. The parking is a nightmare with 55 spaces and 73 rooms, so we walked everywhere instead of taking the car. The family room and en suite were spacious but the décor dated and the wallpaper looked like it had been pulled off the wall on two sections. The wi-fi only allows one device to be logged on per room which is poor in this day and age, especially when travelling with kids. The breakfast and most of the service was very good. Beds were comfortable, some pillows need replacing and it would be nice to have more control over the room temperature. Our room was cool and my elderly parents' upstairs too hot. Their radiator had been turned on without them knowing. They also had noisy neighbours, while downstairs, we had peaceful nights.

    2
    « Afternoon Tea 31st March 2016 »

    We had a voucher for the deluxe tea which was booked for 3pm and requested no smoked salmon sandwiches on booking. When we arrived the booking form stated no smoked salmon sandwiches and on taking our seats the drinks order was soon taken and brought to the table. Unfortunately we then had a wait if 35 minutes before our sandwiches and cream tea arrived with guess what, smoked sandwiches were included. These were replaced when we pointed the error out and we were warned that the scones had just come out of the oven and were very hot. We must assume that our long wait was because of the scones being cooked. The sandwiches were so cold that they had no taste to them. The two fruit and one plain scones were hard on the outside and stodgy in the middle. When I checked the menu on arriving home it appears we should have been offered a chocolate fondue and fruit. We saw no sign of this even on any of the other tables that were occupied and had the same afternoon tea as us. So not impressed and would not recommend the Grosvenor for afternoon tea.

    3
    « OK »

    We have stayed here before and generally it is OK and does most things well without being exceptional. The Room was small but fine. The bathroom was OK but the water pressure very suspect. The room door would not shut properly and it took several attempts to get the lock to work. The car park is very cramped and one morning we were blocked I by a car parked at the bottle neck entrance. I asked reception to arrange for the car to be moved. It turned out to belong to one of the waiters and it took 3requests and a 30 minute wait before he eventually moved it. Extremely annoying. Cars were parked over all the none parking areas and I think this should be policed better. Generally the hotel is OK

    5
    « Clean, comfortable, great location, great food. »

    We stayed in a family room on the ground floor of the hotel which was clean, warm, comfortable, spacious and well equipped. The bathroom was large, functional with grab rails thoughtfully positioned. The lady who serviced the room was polite and pleasant. An evening meal, served in the bar, was delicious, attractively presented and good value. There was a wide selection for breakfast, suitable for all ages, again nicely presented. The cooked breakfast looked appetising and was fresh and tasty. The staff were kept very busy at breakfast but were unfailingly polite and helpful, especially Marian who was courteous and helpful. The Hotel was fresh and clean and has a super location situated only a very short walk to riverside attractions, Shakespeare's birthplace and RSC. Thoroughly enjoyed our stay ... Great value

    3
    « Underwhelming »

    Stayed at the Grosvenor Best Western in Stratford Upon Avon for two nights for our 1st wedding anniversary. I booked almost a month in advance where I was informed as part of the confirmation that payment would be taken immediately. After contacting the online team and the hotel no payment was taken until the day we left the hotel. I have quickly received a phone call from the hotel manager who was very polite but provided no explanation for this error. It felt like I had been swept under the carpet, just to "tick a box". I have to say though, the Best Western online team have been excellent in their communications. The hotel room was cold even when the radiator was on full, there was a stain in the bottom of the bath and there was a hair straighteners' burn on the desk. The staff were very polite throughout our stay but it is all a little grotty and dated overall. Breakfast was a little frustrating with my husband receiving the wrong combination of fry up ingredients on both days but it was OK to eat. Not really worth the extra cost (there is a whetherspoons within walking distance that is open from 8am). I would recommend a stay here if you just need a bed for the night but not for a special occasion. However if all you need is a bed for the night there are plenty of other smaller businesses in the area. (Premier Inn within spitting distance) Overall underwhelming

    4
    « Good location a bit dated decor. »

    We spent a weekend in Stratford for a relaxing break. The reception staff were very efficient and dealt with booking in & out quickly. We had a deluxe afternoon tea which was OK but the fruit selction was not varied only tinned pineapple cut up vey small to make it look like a lot. The waiting staff were friendly and efficient. The food in the hotel was well ccoked and presented, both at dinner and breakfast.

    2
    « Below average »

    Check in efficient. Room very basic. Quite cold with damp windows. Nighttime became very cold. Empty shower gel container in bathroom. No cleaner visited over a 2 night stay. Breakfast buffet fayre basic but cooked breakfast to order and waiting staff were great.

    4
    « Fantastic location, just needs updating »

    We paid for an executive room at the Grosvenor and although the room size was good, there was only a small window which meant it felt pretty claustrophobic - the bathroom was small, shower pretty feeble and why do hotels still have shower curtains rather than screens nowadays???? The quality of breakfast was good, but what we got couldn't have been more different to what we ordered!!! However, the location of this hotel couldn't be better as it is a very short walk to the canal basin and the bars and restaurants in the city centre - also a charge of only £3 for parking is more than reasonable compared to other hotels in the vicinity. Overall, we would go back at the price we paid (through booking.com - was only £1.50 more expensive than a standard room on the hotel website including the exec upgrade and breakfast), purely for the location.

  • 1
    « Very poor »

    On arrival at the hotel it was very impressive however it went downhill from there, staff not very welcoming was my first impression and only got worse. Room not too bad but it had a smell of vomit in the bathroom, on the subject of the bathroom, I have never had the flow of the shower stop whilst using it, seems like the pressure unit is at fault or are in need of one. This hotel is run entirely or by largely of Foreign staff, not that I have a problem with that but it does beg the question as to why the people that live locally won't work there. All in all I'm just glad I never had to pay full price for a stay at this hotel. This is the only best Western I have had a bad experience with. I think the premier Inn would be a better run establishment than this hotel.

    5
    « ver enjoyable afternoon tea »

    We had a lovely afternoon tea and thought the staff particularly helpful. Our granddaughter was with us and really enjoyed the mini melted chocolate pot. The location is also very good - a nice quick easy walk into the town centre and river.

    5
    « excellent »

    could not fault hotel or staff hotel should be 4star at least. room spotless ate in the restaurant both nights food excellent.location of hotel is minutes away from attractions and stratford centre parking at hotel bonus

    5
    « Excellent Afternoon tea event »

    Booked the Grosvenor for a surprise Afternoon Tea Birthday Event. Must say this went very well. The staff were all excellent - nothing was too much trouble. The "tea" itself was really good - excellent sandwiches and cakes!

    3
    « Afternoon tea »

    I was so looking forward to my afternoon tea which was a birthday gift as part of my day out in strafford. The staff and hotel was lovely. However I was disappointed with the afternoon tea. The sandwiches were beginning to go dry and there was no choice for fillings. The desserts were also disappointing. As I have just been away to another Best Western hotel and saw what they had for afternoon tea and there was a huge difference.

    4
    « Good hotel, decent stay »

    Good room No 206; clean, two chairs, working bathroom, and outside balcony area (overlooking car park but a different space none the less). Bed was extremely soft, but so tired after a day walking around it didnt get noticed much! Heating was on all night, and we stayed when the weather had just improved - we were lucky to have the balcony so we could keep the door open all night. We also imformed the hotel that the balcony door didnt lock. All in all, the hotel has some lovely elements; cosy bar area downstairs, and decent breakfast - although the waiters were rather brusque. Like others, we noticed the toilet plumbing was not the most efficient - but we had no major problems! It felt like it could do with a manager to get a hold of some of the details; but for the good price we found, it was a good stay very close to town centre - five minutes walk.

    2
    « Living in the past ? »

    Impressive name, not so impressive in actuality. Tired rabbit warren of rooms, ours was a tiny double, room average but bedding poor. breakfast room tidy but buffet limited and waiter brings one slice of toast per person. reception ladies very welcoming. Car park chocker.

    4
    « Great little hotel. Central. Restaurant is lovely »

    I paid £75 for a single room with breakfast and although the room and bathroom were a bit dated it was clean and the bed was comfortable. Staff were very pleasant at all times. A few reviews moan about foreign staff but a large number of staff in the hotel industry aren't from the UK. I dined in the restaurant and would seriously recommend this. I had white onion soup and a salmon main which was gorgeous! The plum tarte tatin didn't hit the spot but it wasn't too bad. Service was excellent. The breakfast was fantastic. The vegetarian breakfast was hot and I loved the vegetarian 'sausage'. I had fruit, yoghurt, toast, coffee, a chocolate pastry and various juices so I think at £10 it's good value. I didn't need a lunch. Overall a fabulous stay. I didn't rate 5 stars as I had a problem with the shower (it was a bit complex - for me anyway!) but I had hot water and my room didn't lock but I just ensured I took my valuables to dinner with me. Soundproofing could be better but you get noise with most hotels. The couple next door woke me up at 1:30am having 'fun' but I think I got them back with my snoring!

    3
    « Interesting »

    Bit of a drama checking in - Staff had no rapport apart from saying good morning, found most were not from here but they need to be able to hold a conversation- Room - Shower was awful , no power in it just a trickle. But then to cap it all off I was charged to park my car ... as a resident really !!!!

    1
    « Rich »

    We attended this hotel for a wedding, upon arriving we booked in and swiped our card, and told our room was down the corridor we had a 2 year old And a baby in a pushchair we went to find our room it was on 2nd floor we asked where a lift was, there isn't one. Other members of our party with older children had ground floor rooms and they booked after us. Room was roasting with a big ridge on the carpet which our child kept falling over. We informed staff who said they would look. Didn't happen. On leaving we had to swipe card again. We then found out the day later they had taken 2 payments out. I rang and spoke to Steven GM who is the rudest person I have ever dealt with, nothing was hotels fault at all made out to be someone just after compensation, when all we were after was a sincere apology, he really needs a customer service course, I hope no one else has any problems there in the future as it will be your fault! I feel hotel needs drastic modernisation as handles where missing off cupboards too and rooms where in Poor state for money. Also it's extra to park your car which you never get told when you ring up!!

  • 5
    « Lovely stay, great location »

    We stayed at this hotel while visiting Stratford for Valentines. The hotel is in a perfect location within walking distance to the town. Parking wasn't brilliant, however, we managed to find a space and there is a carpark around the corner should the hotel one be full. The interior of the hotel is nice, beds were comfy, rooms clean. Everything you'd expect. We'd definitely come back to stay again, a brilliant little break! thank you!

    1
    « disappointment! »

    Where to begin! Food awful! No hot water, staff not bothered! Person who came to look just said "I'm not a plumber" but he was a receptionist and a waiter and a maintenance man! Flowers in vases had no water and were dead! Not a pretty sight! Will never return to this hotel!!

    3
    « Conveniently located »

    We stayed for one night in mid week to break up our journey to the south coast from Scotland. The rooms are basic but adequate (for a short stay) and the hotel is located within a short walk to the town centre and river side walks etc. The cooked breakfast was excellent with all items fresh and tasty. Hotel staff are mostly foreign but understand English well enough and were courteous and professional. Car parking could be limited if the hotel was busy at weekends or in the summer season.

    3
    « Not as good as usual »

    We have stayed here several times and always been very pleased. staff are generally helpful and friendly. This time our room was a bit "creaky" round the edges: the room was very cold and did not really get warm until about 2 in the morning, we went to the bar for a coffee while we waited for the room to heat after checking in and were served with cups on plates instead of saucers... not really up to usual standard

    4
    « Afternoon Tea with mum »

    I took my mum here for a belated mothers day gift of Deluxe Afternoon Tea and it was lovely. Our waiter was very funny and sweet and the tea and food was lovely. The chocolate fondue was especially good and we had a really nice afternoon. I would definitely come back here again. Parking was easy and free too.

    4
    « Trip to Stratford for theatre »

    Excellent food served in hotel restaurant, and good wine too. Very helpful and considerate staff. The standard double room was a good size and comfortable, and everything worked, including the heating so could turn it down! A nice night spent in pleasant hotel for a trip to the theatre. Would recommend.

    2
    « Really disappointed »

    The staff at the reception were very polite and friendly. That was as good as it got. The rooms are over priced for the size of them. The shower ran hot then cold then hot then cold. The kettle did not work. The light in the bathroom keep flickering. Struggled to get a car parking space. the maid just walked in at 0900 to clean the room. Just walked in. No knocking or anything. The room cost us £100 and that was a special deal. No way would I stay here again. Had better accommodation at a travel lodge or premier inn.

    2
    « Afternoon Tea »

    My husband booked us an afternoon tea for two with bubbly here. To get to the tables we had to walk through the middle of a wedding party where everyone was dressed up lovely, wondering why a couple wrapped up in duffle coats were trudging through their reception. We were highly embarrassed, refused to get back up and go back through the wedding party again as I needed to bathroom!!! After all this we did not get our bubbly as the wedding obviously took priority! Disappointed!!

    2
    « Not the greatest »

    Stayed here for the weekend with my Mum as a gift for her, and unfortunately we were quite disappointed. The hotel itself was nice enough and the room was ok. We did have a bit of an issue with every single member of staff being foreign and not being able to speak English very well, which made it hard to talk with them. There was also a wedding on that weekend which wouldn't necessarily of been a problem, but they were using the hotel bar and restaurant which meant we couldn't use them. It would of been nice if the hotel had informed us of this before as this would have influenced our decision to stay here, as we then had to make alternative arrangements. The noise from the wedding music at night was also quite loud which did not help when trying to sleep, add that to the noise of the main road outside the hotel (which drivers seem to treat like a German Autobahn) did not make for a good nights sleep. There were just too many things that weren't great to warrant the expense of the hotel (that includes the £3 a day parking charge).

    1
    « Dreadful experience, terrible customer service »

    I bought a voucher for this hotel from wowcher for £99 on 20/2/16 to be used anytime up to 30/11/16. The offer was for a double room but I could add my son for an extra £15pn and upgrade to an executive room for a further £15. My intention was to add my son and upgrade to an executive room. The voucher was on offer with Wowcher until 26/2/16. I contacted the hotel on 23/2/16 to book my stay, at first I asked for the 28th - 29th May and was told there was no availability, fair enough I thought so I asked which weekends up until 30th November 2016 were available and was told none, that there was no availability and that I would have to use the voucher during the week, which I'm unable to do. I checked their website for the dates 28th - 29th May and was offered the choice of 3 family rooms for those dates. I called the hotel back and spoke to the same person telling her that there is indeed availability. I was told yes but not for you there are only 2 rooms available to be used with the voucher and both of those are booked. I asked how she knew what room type I needed as at that point I had not requested a family room nor an executive room and was told to call back the following day and speak to the reservations staff. I called the following day and asked to book an executive family room for 28th - 29th May I was offered a room and given the price for each night. I stated I had the voucher and needed to pay the difference, at this point I was again refused the chance to redeem it. I asked which weekends I could use it and was again told none. There are 73 bedrooms at the hotel, I asked how many were being used for the voucher and was told that it was confidential information. After repeatedly asking for this information I was finally told that 5 at any one time were available so less than 10% of rooms available were on offer for this voucher. Via Wowcher I have requested a refund of this voucher which I have been unable to redeem, it is now 7 days later and the hotel have not responded and I have not been offered a refund or the chance to book a stay!!!!! Customers are obviously not a priority at this hotel|

  • 3
    « Shakespeare visit »

    Nice enough hotel at reception and other public areas but the room we had was poor. Room 178. Dark. No glass in picture frame. Marks on carpet and walls and furniture. Bathroom was old and really needed updating. No complementary toiletries at all. Just a nasty soap dispenser. Dull looking room in desperate need of an upgrade. I wouldn't stay here again.

    2
    « It's only just 3 star »

    So £75 for a night. Arrive about 7pm walk upto reception give my name, lots of confused faces, show them my booking reference a bit more hum and haring, before I'm asked to wait in the bar for 5 mins. Eventually get my key, walk through the hotel, looking rather tired around the edges but Ho hum. Room is okay, far to hot so trv closed windows open fan on. Bathroom okay but a bit dated and a bit Travelodge! Out for tea come back expecting to rest in bed with a touch of TV. TV on for about 15 minutes then it goes blank, call reception fella comes up, plays with remote, then says he'll reset the box because of the rain. 1 hr later still no TV!! This is poor stuff if a bit of rain turns their TVS to cack then I'm afraid they're charging to much for to little. Could have stayed over the road for £20 less and not had a problem. Sorry Best Western but you're at best 2 star!! Parking is dreadful btw you're better off leaving it in the NCP over the way! I've been ripped off and as sure as eggs are eggs there'll be nothing done to compensate. Oh breakfast £10!! You must be having a laugh! No more Worst Westerns for me Travelodge all the way

    4
    « Afternoon Deluxe Cream Tea »

    Belated Mother's Day deluxe cream tea with daughter (voucher from last year). Visited this Sunday and had very nice treat of slimly cut sandwiches - smoked salmon, egg mayo, cheese & tomato and plain cucumber - only two on wholemeal and rest of white unfortunately. Then very good consistency scones, not quite National Trust, but still okay - 2 plain and 2 fruit with clotted cream, butter and very jammy jam. Then jelly desserts and very very sweet macaroons and Victoria sponge squares. Choice from selection of teas but we stuck with English Breakfast Tea. Paid extra for drinks - Appletiser £2.60 and Sauvignon 125ml for £3.75. Very excellent service from our Romanian waiter - really attentive and explained everything really well. Mul?umesc

    4
    « Weekend Stay »

    Painless and quick check-in. Large room and comfortable beds. Excellent large breakfast with helpful staff Within easy walking distance of the Royal Shakespeare Theatre. nice large bathroom with piping hot water and large towels. Ideal for a weekend break.

    5
    « great hotel »

    very nice comfortable hotel, very close to the center of stratford, a nice bar and good food, with great staff , the car park is ideal, if a little small. Despite there being a wedding on the saturday night, the noise was minimal, and the location is fantastic for a gentle walk to the many restaurants and bars, and the theatre in stratford

    3
    « good location »

    stayed here for 2 nights in February. Clean room, reasonable size, location good to walk around Stratford Bad points no lift o had to walk up two flights of stairs and as I have mobility issues found this quite difficult. Every employee was foreign and difficult to understand. No toiletries, 1 bath towel between 2 of us. Bar and dining room closed for most of the day on Saturday due to a wedding. Having to pay £3 to park in their car park and no guarantee of a space. Expensive for a basic room with no breakfast.

    5
    « Great Location »

    Hotel is only a few minutes walk from the centre of Stratford upon Avon and the theatre. outside is a bit shabby but inside is very nice. Staff were really great. Breakfast was a choice of buffet or cooked to order and both very good. Lounge bar attractive and not over expensive for a hotel bar.Plenty of shops pubs and restaurants in easy walking distance. Only issue was the shower in our room was hit and miss water one minute a trickle the next. Would definitely stay there again

    4
    « Sunday night overnight stay »

    Another visit to the Grosvenor (Sunday 21 st Feb.). Check in as usual was very friendly and efficient. Was given the room that I had requested , and my complements to the cleaning staff. Booked a table in the restaurant for dinner that night .On arriving in the restaurant we where given a piece of paper with the menu printed on it. On it, we could have sandwiches, panni's a choice of 4 main meals ie salmon, chicken, steak, and a vegetarian pasta, more like a bar menu and not a restaurant dinner menu In the past when we have eaten in the restaurant there has been a choice of 12 main meals and also a table d'hote menu Have spoken to management and this appears to be the regular menu for a Sunday evening .Very disappointing .

    4
    « Nice hotel clean room and friendly staff »

    Stayed in January and booked winter promotional rate which includes breakfast. Was given a room upgrade as a Best Western diamond life member. Room was large and clean although slightly dated. Ate in the bar and food was of a good standard. The hotel was ideal for a business stopover and I would stop here again

    5
    « Great Location »

    Friendly staff, perfect location. the room was very clean and comfortable. we loved the decoration, was very romantic :) walking distance to shops ,really everything close.we will be back for sure :))

  • 1
    « There is nothing 'best' about the Best Western in Stratford »

    Stratford is beautiful what a shame we chose to stay in the 'Best' western. The credit card door key was bent and we couldnt get into our room, after trying for several minutes the 'key' snapped, I reported this to reception and the very abrupt unfriendly lady wasnt interested and told me she would report me to the duty manager for snapping the key! I tried to explain the key snapped after several unsuccesful attempts to get into our room but she didnt seem interested, she finally came with me to let us in with the master key. The room was terribly warm and humid, being a person who suffers from feeling cold all of the time this room was like a sauna, i tried to turn the radiator off and open the sash window but it didnt make much difference as our window faced a wall. When we looked at the bathroom we had a bright strobe light constantly flickering (I suffer from migraines) there was no way I could use the toilet or get ready in there, I went to reception and asked for a room change even if we had to pay, we were told by the same unfriendly lady there were no rooms available and the duty manager was on his way to our room to fix the door lock. A few minutes later Cristian arrived. He was extremely friendly and helpful, we pointed out how dirty the bathroom was and he apologised taking pictures on his phone saying he would speak to housekeeping. He couldnt turn the flickering strobe light off but did remove the bulb for us, we pointed out the smashed casing above the light for which he apologised. We also asked Cristian if we could change rooms but he said there were non available, we told him the room was too hot and he said he was sorry. We decided to make the best of it. We went out and returned from our night out around 11pm, I tried to have a shower, but unfortunately the shower had a pressure problem, either high pressure and roasting water or low pressure and cold, alternating between the two, I wasnt in the mood to go back to reception so left it, my partner had the same problem when he tried to have a shower. I woke up the next morning around 7am, only to find the toilet full of watery sewage, I found this strange as niether of us had used the toilet, so overnight the sewage from another room had somehow got into our toilet? To add the toilet roll holder was on the floor broken and there was no lock on the bathroom door so no privacy. In the morning we went for breakfast. We were told no beans. I asked for tinned tomatoes instead, unfortunately the waitor didnt understand me. I asked for hot water instead of coffee as I had my own coffee, i was brought two jugs of coffee and eventually after speaking to the duty manager was finally brought water, the waitors did not understand you at all, the breakfast was terrible, you are served it is not a buffet style english breakfast, they ask how you want your eggs thats it, the bacon was undercooked and salty (one rasher), the sausage was undercooked, the hash brown was tasteless and the scrambed egg resembled tasteless rice pudding, I think it is the first time in my life I havent eaten the full english in a hotel, the water in the jug served with breakfast tasted like pond water, stagnant. We both woke up feeling unwell due to the heat in the room. The experience in this hotel was truly awful, it is such a beautiful building but unfortunately the standards do not match the exterior. We will never stay here again.

    1
    « Shockingly poor hotel. Avoid avoid avoid...!!! »

    Paid £109 for a double room which was very dated and unclean. Exterior looks shabby and ragged. Front of house quite nice but the rooms are terrible...very poor..!!! Bathroom was dirty...See images attached. The light was so bright in the bathroom we had to take the bulb out. My partner woke up in the morning and found that the toilet had issues to the point that waste from another toilet in the hotel had been forced through the pipes and was in our toilet (we hadn't used the toilet that night). Plus the toilet was 3/4 full of water and waste. Totally disgusting. Breakfast was very poor quality, most of it was relatively undercooked, the hotel had ran out of baked beans meaning it was also very dry. We asked for sauce and the waiter came over with a bowl and spooned it into the plate. They also didn't know what tinned tomatoes were when we asked for them instead of standard tomatoes. Between the two of use we were given 5 half slices of toast (unsure how that works??) Cristian the duty manager was very helpful as were the majority of the staff (par a couple). Overall I would not recommend this hotel nor ever stay in it again.

    5
    « A delightful afternoon tea! »

    My husband and I visited this hotel today for afternoon tea and it was delightful. The staff were friendly, warm and welcoming. We had a fantastic selection of teas to choose from and a good selection of cakes. The scones were warm and tasted delicious! It was all finished off with a chocolate fondue with fresh pineapple and doughnuts. Great value for money and a lovely environment! It was a birthday treat from my husband to make up for a disappointing afternoon tea at another establishment and I loved it!

    4
    « Great location for town centre »

    Stayed one night - easy to locate and we were able to get space in hotel car park (£3 night but limited spaces). It's just a few minutes walk into town from this hotel. Nice clean room, pleasant staff, good breakfast - full vege breakfast available. Only drawback was room was stiflingly stuffy and hot despite radiator off and ceiling fan on. Overall, happy with our stay at this hotel and with the reasonable rate by booking direct.

    3
    « Food poor quality »

    Stayed for 1 night and breakfast. The room was okay however there were no complimentary toiletries and no hairdryer. The evening meal was quite poor, the vegetables were raw and the fruit salad did not have much of a mix and mainly consisted of apple. In the morning we ordered tea and coffee. The tea never came after asking twice. Regardless of the problems the service was quick and the room was clean.

    4
    « Great Location »

    Very clean and tidy hotel ,good staff although some rooms could do with an update they are very clean and adequate. Good breakfast ,parking and great location 2 minutes intonStratford town centre Overall great value

    4
    « Much ado about something »

    Found the hotel comfortable and convenient as a base to explore Stratford. Staff pleasant and helpful, breakfast ample. On site parking also very useful, particularly when the town gets busy. Didn't use the bar or restaurant but the purpose of our visit was to experience Stratford not confine ourselves to the hotel - for this it was great.

    3
    « Food a bit hit and miss »

    Stayed here for three nights bed and breakfast, to attend our friends wedding and incorporate a Valentine's weekend. The staff were friendly and helpful. The room was adequate although the ensuite bathroom needed a freshen up. Full English breakfast on the first morning was lovely, service was excellent. On the second morning it was busy with the wedding party and the kitchen/chef seemed to be overwhelmed. It took 45 minutes to serve the breakfast. They had run out of beans for the full English breakfast and the food was warm, but not hot when it was served. The poached eggs were hard. My wife had the porridge which had to be sent back to be heated through. Later in the day we had a burger from the bar menu. The bun had been burnt on the grill and detracted from what would have been a reasonable burger. Breakfast on the third morning was excellent.

    5
    « Fantastic time!! »

    On arrival check in staff very friendly, good start! Room was clean and bright, could do with a refresh, but hey ho! Valentines meal was faultless, service from Mittel was a credit to hotel, well deserved praise, DJ was great, had a lovely evening. Breakfast was ok, but once again service from Mittel very good. Decided because of such good food and service that we would do Sunday roast there, obviously being a busy weekend and we hadnt booked there was no room in the main dining hall, but they went out of their way to create a table for us, the food was once again excellent and this time service from Natasha was a credit, these people and the good food make the place. We will definitely return to stay. Well done.

    5
    « LUXURY TEA TIME »

    Visited the Grosvenor 12/02/2016 for tea (redeeming xmas gift voucher). Absolutely superb, staff so friendly and welcoming. Décor in room marvellous with suitable background music and excellent ambience. Tea consisted of selection of sandwiches, small cakes with jelly and cream, plain and fruit scones with jam and cream, finishing with choice of milk,dark or white chocolate fondant fresh bananas and doughnuts for dipping. Also unlimited tea and coffee (approx. 10 teas to select from). Truly wonderful experience, well done to everyone at the hotel and thank you to all concerned.( including Steven and Teresa for the afternoon tea voucher). Mr C and Mrs J BIRD

  • 4
    « Good standard, excellent location »

    Had a one night stay here for my husband's 75th birthday. It is a traditional hotel and BW always offer a certain good standard that can be relied upon. This hotel is in an excellent location as it is only 5 minutes walk to the river and the RSC theatre. We received a warm welcome from reception on arrival. I requested a room suitable for somebody who had mobility problems and we were shown to a large room on the ground floor. As we were going to the theatre for the evening, we decided to have our evening meal at the hotel. All the staff were very helpful, and in spite of a misunderstanding with our order, we had a lovely meal which was well-priced. Breakfast was a little disappointing as I felt it was very limited. The English cooked breakfast was OK but there was only a choice of 3 cereals and no fresh fruit. They do charge for car parking but it is only £3 for a day which, to me, is good value. Would definitely return to this hotel.

    5
    « Great Stay »

    Stayed at this hotel on a Saturday night for a break away, the staff are very polite and helpful, executive bedroom was roomy and clean, double glazing to keep out the traffic noise, I would definitely recommend this hotel to stay in and will definitely return also it is close to town centre for shopping, pubs and restaurants.

    5
    « Family get together »

    Excellent hotel. All the Staff were very welcoming and helpful. Rooms were very comfortable. Breakfast was excellent and there was plenty to choose from. The hotel is in a good situation to walk into the town but if anyone has difficulty with walking the taxi service we used was very reasonable.

    5
    « For a family break, look no further ! »

    What I would call a 'proper' hotel - grand and traditional, with polite and helpful staff, quiet and refined, clean and competitively priced. It doesn't feel like another link in a hotel chain. We booked a triple room so that we could take our 10 year old daughter to the theatre. It's a 3 min stroll from the bottom of bridge street so is very conveniently located for all the shops, restaurants, the River and of course the theatre! Room service breakfast was most impressive - very generous and exceeded my expectations! The hotel has about 50 car park places for a very modest charge. We've used the Hotel before and it remains our automatic first choice for our next visit. Thank-you for our stay.

    4
    « Ticks all the boxes. »

    Stayed here for 2 nights. Friendly welcome. Clean and comfortable. Good size double room, perfect for 2 nights stay. Only observation was car park £3 a day, no charge would be better. Didn't eat here, but hotel does what it says on the tin!

    4
    « My recent stay at The Grosvenor »

    As always, look forward to staying here, and hope to come again a couple of times this year. The staff are very pleasant and the location is so central with parking a bonus. Always clean and tidy and excellent value for money.

    3
    « Has the potential to be Excellent.... »

    Stayed here for two nights in January 2016 for leisure. I would have liked to have given a 5-star review but the hotel let itself down on two counts. Firstly the good points: location for RSC theatres and also town centre is excellent, both being no more than 10 minutes' walk away; the room was a good size with two small but comfortable armchairs and well lit for reading (so often a problem with many hotel rooms these days); despite having a ground floor room, it was wonderfully quiet even with the window cracked open even though the hotel is situated on a busy road. We managed to choose the first sub-zero days of the winter yet the room was plenty warm enough. The bathroom was a different matter. Whilst it was clean, it was in dire need of refurbishment and had a very 1970's feel to it. The wash basin had a number of chips in the surface, the bath was rusty in places (on the outside), the bath/shower tap needed re-chroming and was very stiff to operate and various chrome fittings were discoloured. All the pipe work was exposed rather than being boxed-in which added to the shabby look. The other issue was breakfast. This was pretty mediocre although acceptable but what let it down was use of cheap tea which was all but tasteless. If a hotel goes to the trouble of of offering hot and cold breakfast, why skimp on what is probably the most common breakfast drink in the UK? The tea bags in our room made better tea! If the hotel was in better overall condition, I would probably have overlooked the poor quality tea. It just needs more TLC and it would be lovely.

    4
    « Afternoon Tea - Excellent! »

    Having recently had two very expensive and extremely disappointing afternoon teas in recently a friend and I decided to try the Grosvenor. The tea room is bright and nicely laid out with white tablecloths and nice china. The service is excellent and we were not disappointed with the afternoon tea. Unlike luxury hotels we have experienced, the sandwiches were varied and fresh, the scones were warm and fluffy and the selection of cakes was good although I do like old fashioned slices of cake which seem not to feature any more in most tea establishments. Even more impressive was that it was only £10 per head and not £20 which we have paid elsewhere for boring sandwiches and rock hard scones. Definitely a regular haunt from now on. Plus there is parking!

    5
    « High Tea - Awesome »

    We were treated to high tea at this awesome elegant older hotel. The service was excellent and the high tea platter was excellent. The sandwiches and various snacks were delicious, really fresh and very filling. The offering of teas was really varied and great and the mulled wine was awesome. Staff really service orientated and friendly, nothing was too much trouble. This will definitely be a return when back in the UK.

    3
    « An ok stay for the price »

    Myself and my partner visited Stratford Upon Avon for a short break and decided to book this hotel, it is in an excellent location with just a short walking distance to the town, theatre, restaurants, pubs etc and we didn't have any problems with parking in the hotel car park. Our room was nice enough, it was tired and dated and could do with a bit of tlc but it was clean and the bed was comfortable and for a couple of nights at a budget price you cant complain really and the free wifi worked great which was a bonus. We didn't have any meals at the hotel or use the bar during our stay so we cannot comment on that side but the reception area was nice and clean and the staff friendly and helpful.

  • 3
    « A staff Christmas stay »

    Well where do i begin. We arrived at the hotel and all was fine. We went out to a restaurant for dinner, followed by visits to other bars in the town. We arrived back at the Hotel, admittedly after midnight and were looking for drinks (there were 8 of us) only to be told that the bar had closed. ( I thought residents could drink anytime). I then checked out and paid for all the rooms. This is where the fun and games really started. The invoice showed one amount, and the hotel then proceeded to take more than i was invoiced for. I did not know this until i checked my credit card statement. I contacted the hotel to get a refund, which in fairness they agreed to. The Hotel then took another amount off my credit card, without my permission or advising me that they were doing so. Trying to get this amount refunded to me has proved to be exasperating to say the least. After numerous calls and promises of me getting a call back, which did not happen, 2 weeks later i have STILL NOT recieved my refund. PLEASE DOUBLE CHECK YOUR CREDIT CARD STATEMENT AGAINST WHAT THE HOTEL HAS SAID THEY HAVE INVOICED YOU FOR.

    3
    « Over priced »

    paid extra for an executive room but was more a less what you would expect as standard. Breakfast was not great quality. Location is good with easy walk to centre of town. Additional charge for parking which should be included for the price your paying for an average looking/size room.

    5
    « Stylish Stratford upon avon »

    Comfortable caring privately run family hotel, with quality fine dining. You are made to feel very welcome Shakespeare theatres all within close walking distance, with large car park to the rear. Even closer to the quality shopping in Stratford

    3
    « Christmas break with family »

    On arrival we asked to see the dinner menu before booking a table. We were told by receptionist that menu is in our room which we read. We then checked with bar staff while having drinks and bar food that the full evening menu was available. He gave us the same menu as our room and that we would dine in the large dining room, so we booked table. We were dining with our family of 6 and on arrival downstairs we were shown into the small eating area off the bar NOT RESTAURANT. We were then given a restricted festive menu by the waiter which we pointed out that was not the menu we were shown twice that day. We then spoke to the duty manager who basically told us it was that menu or nothing after speaking to the chef. It was by now 8.30 but we managed to get a table at Loxleys Restaurant who were fantastic after explaining the hassle we gone through. The duty manager attitude was not that of a senior staff member. Would like to say that all other staff were very pleasant friendly and apologetic .

    5
    « Great Location lovely Hotel »

    We were only able to spend one night at this hotel unfortunately! A really lovely place, old charming character building. Good parking although at a charge of £3 per day, worth it, as you would pay a lot more to park anywhere nearby. Just a five minute walk into the High Street with shops galore, plenty of cafe's and some lovely restaurants. You are also near to the waterside, Stratford is a beautiful place on the River Avon, with lots of boats doing day trips or a dining cruise. Lovely riverside walks, long or short to suit your own ability. The hotel reception staff are very welcoming, we had a ground floor room, having asked for a quiet room we were not disappointed Number 174. Lovely room and the beds were extremely comfortable, with easy chairs and a Flat screen TV with all Freeview channels. Coffee and Tea making facilities and biscuits. Nice bathroom en suite, very warm with lovely soft thick white towels and Body/hair wash included over the sink and bath/shower. The Bar and Restaurant are very nice but sadly we didn't get time to try them, menu was inviting and reasonable. We would not hesitate to return here, a really lovely very pleasant hotel and staff. We booked through Booking.com and got a fantastic room rate, always worth a try to get a good deal. Well done Grosvenor Hotel.

    4
    « Xmas party and stay over »

    Had a lovely Christmas party at the hotel as well as booking a room to stay the night. The food at the party was lovely only criticism is that the portion sizes were on the small side. Entertainment was a general opinion of average to poor- shame but still a good time was had amongst good friends. Our room was nice, comfortable and clean. Only issues was that it was roasting hot - we turned off the heater and the towel heater opened the window all night and it was still hot. We are also experiencing unseasonably warm temperatures for December. Breakfast was nice but a little over priced for what you got - again portions on the small side!!

    4
    « 2nd stay here and still great! »

    We stayed here for a 1 night b&b break. We used booking.com and got a really good rate. The hotel is perfect for Stratford. 3 mins walk to the main market place. Good safe parking round the back of the hotel. The room was comfy. It seemed a little hot in the room even though the radiator was off. I think where the weather is not too cold the hotel must have its main heating on. The breakfast was lovely. Lots of tea and coffee. Cereals. Fruit juices. Pastries etc. This is our 2nd stay here and we would happily stay here again either as a couple or a girls weekend. Be back soon.

    4
    « Better than Expected »

    We stayed one night. Close to shops and Shakespeare's Birthplace. The bed was comfortable. The food is lovely with a good choice at breakfast. The car park is a bit small but it's only £3 a day to park there.

    5
    « Wedding Day »

    I was married at the Grosvenor Sunday 13 December. The staff could not do enough to help in the lead up to the wedding and on the day. Everything ran very smoothly and the rooms were beautifully presented. The food and entertainment were lovely as was our bridal suite. We booked the wedding in a very short time frame and I cannot fault anything at all. The wedding package is excellent value, the venue is close to town and with everything you need to hand. We had a very efficient wedding co-ordinator, Alexandra, who was there to oversee it all on the day. We had a very happy, relaxed, stress free wedding day.

    4
    « Better Than Expected - Comfortable and Convenient »

    This hotel is fine for a one or two night stay. It looks a bit shabby on the outside and the furniture in the rooms is a bit dated but it is very comfortable and convenient. Online the map makes it look as if it is a mile or two outside the town but it isn't; it is about 100 metres from the town bridge; you couldn't get much closer! It is roughly 300m to the theatre. They charge £3 to park a car but that is cheaper than any of the town centre car parks. Breakfast is £8.50 if it isn't included in your deal. So definitely recommended for a reasonably priced comfortable convenient stay if you don't mind it not being state of the art.

  • 5
    « Two nights for a business say, enjoyed the stay. »

    I stayed at the Best Western Grosvenor Hotel on a business trip. The hotel had plenty of parking, it was also very welcoming. A nice spacious entrance lead ot the restaurant and bar area as well as the ground floor rooms. I was on the 1st floor. My room was comfortable and well appointed. I only used the food facilities for breakfast, there was a nice choice. If you are planing a visit to see the town then this hotel is in a great place. I would stay here again without doubt.

    4
    « Very nice. »

    We had a one night stay and decided to eat in the restaurant as the weather stopped us venturing into Stratford-upon-Avon. We felt it was little pricey as the portions are small (we are not big eaters) but what we had was tasty enough. The staff were attentive and friendly.We had breakfast which was ok. It was very busy so we waited quite a while but we wasn't put off by this. All in all it was a lovely night in a lovely hotel. We will definitely stay again.

    4
    « A lovely Christmas feeling »

    We stayed here for a short break, the hotel was beautifully decorated for the festive season without being over the top. The staff were all polite, attentive and helpful. The room was large, quiet and warm with a fridge and air conditioning for the summer. The location as ideal, a short walk to shops and restaurants. We will stay again with out hesitation.

    3
    « Great location shame about parking »

    We stayed over night after visiting the good food show at Birmingham. The hotel is plesent but could do with a bit of an update in some areas. The staff were also very friendly and made us welcome. We had booked here because of the good location and because they had parking. The location was great however the parking was rubbish when we got there the car park was full and looking at it I wouldn't be sure I would like to park in it as it is so tight. The hotel was fine but in hindsight we may as well just booked the premier inn with no parking which had a pay and display car park opposite and is nearer town.

    3
    « Breakfast »

    Very poor service at breakfast . Arrived at 9.30 ( breakfast served until 10.00). Were surrounded by staff moving tables and had plates removed from the table while we were still using them. Surly unfriendly staff (apart from a pleasant young lady). Definitely not the relaxed breakfast that you would expect while staying in a hotel . Spoiled what had been an enjoyable stay .

    5
    « great location and value . lovely allround !! »

    stayed here for one night while visiting stratford , had a good deal on booking.com stayed in executive room which was spacious and adequate , plentry wardrobe space with iron and board , nice comfy bed and aircon , although on ground floor was very quiet all night , most staff friendly , hotel itself is very nice , nice bar and loveley looking resturant , did,nt eat there ut will next time we visit , breakfast was ok , all in all really enjoyed our stay , close to town , cross over road and get on canal for a few mins and you,re right there , would recomend to all for the money cannot complain at all , we usually stay at holiday inn round corner when visiting stratford but i think this will be our first choice from now on , did have to pay £3 for parking there which is,nt much but still think its wrong to have to pay for parking where you,re staying

    5
    « Afternoon Tea Delight »

    Having experienced afternoon tea at this premises previously we had no hesitation when the opportunity arose, to book up another experience. Have to say that we weren't disappointed either, because sometimes a "return visit" can be not like the "first time". However no fears on that score whatsoever. The service was so friendly and professional. It appeared that several people had taken up the "offer" on the day we attended and from what I can gather, no one was disappointed in any way. I would fully recommend this hotel if you are looking for an afternoon tea experience

    4
    « Enjoyable Stay »

    Spent one night at the Grosvenor Hotel and thoroughly enjoyed it. Very friendly staff, comfortable Double Room and lovely food and drink. Decided to use the hotel restaurant for our evening meal and thoroughly enjoyed it. We were given 20% off the full bill too which made it taste even better. Not a huge choice of options but something for everyone and both out dishes were beautifully presented and tasted divine. Breakfast was also very nice, we sat in the Conservatory their is a full cooked option which is cooked to order and this is complemented by a full selection of continental options including cereals. Again the staff were superb. The room was very comfortable and we had a very restful night. If we return to Stratford I would stay at the Grosvenor again.

    4
    « Lovely Festive Afternoon Tea »

    Bought an Amazon voucher for delux afternoon tea, with glass of sparkling wine & chocolate fondue, for 2 people. Had a lovely time with my daughter and the afternoon tea was excellent. The service was also very good.

    5
    « A VERY PLEASANT EXPERIENCE »

    Only spent one night there. Very comfortable, probably too warm, good breakfast and very friendly and helpful staff. Very convenient for all the shops and restaurants in the town. Parking pretty good too, only £3.00, would stay there again if on another drinking session with friends and family and had to stop over. Lord BASNETT

  • 2
    « Terrible Breakfast Service »

    We stayed here as a party of 6 visiting Stratford for a pre-Christmas get together and whilst we were happy enough with the hotel itself we were very disappointed with the breakfast service.The service at breakfast, especially on the second day was abysmal. We were a party of 6 and we were not allowed to sit together and we were given tables which were not even close together even though there were some available. The Maitre'd was not very accommodating at all. We were kept waiting so long we eventually had to ask a waitress to take our order. When the breakfast eventually arrived, most items on the plate were cold, the exception being the eggs which had been cooked freshly. The toast machine was extremely slow and needed two passes in order to get any colour at all which meant that there were very long queues forming just to get some toast. At one stage I counted 10 people in the queue. As a Diamond for Life member I have stayed in Best Western hotels every week of the year for many years and I can safely say that this is the worst breakfast I have ever had

    5
    « Friendly hotel »

    Met with friends on a annual get together. The hotel was a little tired in rooms, needed updating but the staff made up for any worries. All staff very friendly and always started off conversations and had us laughing all the time. The best rooms were in the new part rooms 218 and above. Very good breakfast but this weekend very busy and Saturday morning breakfasts were muddled up but quite understood as staff were run off their feet. A lovely 3 nights in a very good hotel for the price. Would recommend.

    5
    « Excellent hotel »

    Super hotel, parking available (small charge), beautifully decorated with Christmas decorations. Room spacious, lovely smell in bathroom when extractor fan switches on. Restaurant meal very good, slightly limited on choice however also offered a discount to eat on premises. Lovely lounge area, drinks expensive (as all hotels!). Perfect location as 2-3 mins walk from town. Would definitely recommend & stay there again.

    4
    « Perfect location »

    We are just back from a weekend in Stratford. The location of the hotel is perfect. We found the hotel clean and tidy. The staff were very pleasant and helpful. Breakfast more than adequate. There were just two negatives. The hotel bedroom was so hot. Too hot. Also the car parking can be an issue. On a Saturday afternoon they provide afternoon teas to non residents which leads to problems. To park locally costs £1.00 an hour!

    3
    « Red letter day treat »

    Visited here for a red letter afternoon tea. Staff were very attentive and the food was okay, nothing fantastic. Car parking very limited at the rear of the hotel but we did manage to park. Not sure we would eat here again though as there are much better restaurants in Stratford itself.

    4
    « Great Hotel but way too hot at night to be comfortable. »

    I stayed at this hotel during the school half term holidays and to on the whole its a lovely hotel, the staff are as good as you would hope for and the environment is clean and maintained. Downsides are that parking is a bun fight and if you use your car for sightseeing in the area you probably won't find a place when you return to the hotel, parking is then £10 a night on the public car park a few streets away. My main gripe about the hotel is that I was put in a 'family' room on the ground floor right next to the rear entrance. When we arrived about 3pm the room was stiflingly hot and we had to open a window to let some heat out as there is no air conditioning (the radiator was off at the time so it was not that making the room hot). There is a sign on the window telling you not to leave the window open when you are not in the room for security reasons so when we went out we closed it. On our return at about 9pm the room was uncomfortably hot so I asked at reception if the temperature could be brought down. I was informed they didn't have air conditioning and there was a fan provided. We did try leaving the window open when in the room but people congregate around the rear entrance smoking and chatting (not pleasant for us). Sleeping in the room with four of us was an ordeal in itself with the high temperature and the window was running with condensation pooling on the window sill. We could not open the window during the night as we were on the ground floor next to the rear entrance to a dark car park and one of the children's beds was directly under the window. when I complained again at reception the staff were courteous but it was obvious they could not do anything. The second night was just as bad and on leaving I voiced my disappointment again and once again I was dealt with courteously but nothing could be done. I would have expected some effort to cool the room or failing that with them knowing my problem with the room I would have hoped for some reasonable discount on the stay considering my discomfort. The hotel was apparently full so I could not be moved but shame on you for not offering some form of compensation as I did not get the relaxing stay I should have your hotel. You need to get some aircon in that room in particular I know others will have the same problem ... If you are one of them post your experience here.

    5
    « Great hotel perfect for atractions »

    Perfect hotel to stay when visiting stratford. Good rooms good food and quality staff good parking and convenient to find an amazing weekend we had recommend to anyone all the museums, theatre shops and nightlife amazing

    5
    « Cold November Sunday. »

    Had never been to Stratford before yet it is only just an hour away. Booked an afternoon tea at The Grosvenor Hotel, they did us proud, lovely tea, well presented and really good value. Very attentive staff without pestering you. 10 out of 10.

    4
    « Great location. Great breakfast. »

    It is short walk away from the city centre with it's great shopping, cafe's, pubs and RSC theatre. It is also 1 minute away from a walk along the canal. I had no problem parking on site, but hotel was not full. The room was clean and pleasant. Generally the decor is old and tired throughout the hotel. The cooked breakfast was excellent, all cooked just right, even my eggs. The continental breakfast has a great choice.

    5
    « Tremendous Service »

    Four of us went for an afternoon tea here after a long walk along the river and found the whole experience delightful. Lovely delicate sandwiches with a selection of cakes and sweets and a good choice of teas. The best thing of all was the service. As soon as we arrived there the waiter made us feel at home and was determined that we would have a great experience....and we did. Very pleasant and comfortable surroundings. Other establishments could learn a great deal from the waiter who served us. Excellent!

  • 4
    « Good hotel »

    Stayed here for one night, clean, spacious room, very polite staff, brilliant location, right next to town. Great nights sleep, no noise at all. We both enjoyed our stay here, definitely use again. Very good value for the price....

    4
    « very clean and good value »

    Myself, my husband and our two year old son stayed here when we visited Warwick castle during the half term break. I booked a family room and was pleasantly surprised to find that the room was more like a suite than a family room. There was a room with two single beds, a room wit a double bed and a larger than average bathroom with a shower over the bath. The room was very clean and each bedroom had a tv. We ate dinner and breakfast in the restaurant. The staff were kind to our son and even provided an activity pack filled with crayons, colouring and games. The service was good and the food was tasty. We thoroughly enjoyed our stay.

    2
    « Needs some TLC »

    Location wise it cannot be beaten and the bed was very comfy and the staff lovely however (I) for over £100 a night I would (and did expect) a shampoo and shower gel and a small bar of soap (ii) that the tiles in bathroom were all the same (iii) that the wood was painted and (iv) that it was cleaner (v) that breakfast was a lot better than it was. The down stairs entertainment room had a whole ceiling panel missing also.

    5
    « Lovely stay »

    We stayed here for two nights last weekend. All hotel staff were lovely, professional and friendly. The food was great, our room was cosy. The location was fantastic as we were so close to town we walked everywhere. As we were checking our we found our car wouldn't start due to cold weather. I asked the receptionist for some help if possible - then one of the kitchen staff came out with his car and jump started us! That service was incredible and we were very grateful. We will be returning. Thank you to all lovely staff.

    4
    « Very British classy hotel »

    Best Western Grosvenor hotel is located on one of the main roads entering Stratford and has it's own car park: a luxury ! The Grosvenor is within a few minutes walking of the Avon, the canal, the main streets and a mere 8 minutes from the Royal Shakespeare Theatre. As a privately owned and well managed hotel it has grown in size incorporating more and more housing possibilities. We had room 21 which offers everything one could wish in Shakespeares'hometown.There is no elevator but the courteous East European staff, dressed in stylish black, is only too happy to carry up one's luggage. We had remarkable "full English" breakfasts and felt very happy in the Grosvenor. Reception and check-out were swift as can be. Afternoon tea and evening bar are recommended.A true experience of classic British style.

    4
    « Good value »

    Stayed just one night as we'd booked to see Peter Pan at the RSC so an ideal base for visiting Stratford with everything in walking distance and parking on site. We requested a quiet room which they duly obliged and the room was clean and very quiet which is vitally important to me. The bathroom needs a revamp but it's clean and the staff here are polite and courteous. We did have the breakfast which was hot and tasty but much prefer if they would cook the toast but that's a minor issue. Yes the drinks in the bar are over priced but if it bothers you that much there is a pub over the road. We would stay here again if visiting the theatre and I'm sure most people would be satisfied.

    3
    « Ok for a night »

    Stayed here for one night which was ok, the décor is quite old tired and old fashioned, it will need a makeover at some point but I was away on business and I just wanted a bed for the night. The restaurant was ok nothing to shout about, the food was good and hot. The bar wasn't very good, not much selection of beers and sports on the TV was a bit hit and miss with no Sky. I found a few pubs just down the high street. During my stay there was nothing to complain about which is always a massive plus in my opinion but I might forget about staying there in a few weeks' time.

    5
    « mid week break »

    wonderful 2 nights stay, reception staff friendly and efficient, rooms clean and food very good, could not ask for a better 20th wedding anniversary! A big thank you to waiting staff including Natasha, who was very kind and helpful. The hotel was great for being close to all the amenities that Stratford has to offer, which were only a few minutes walk away. We would recommend this hotel and Best Western for staying in Stratford!

    3
    « Good affordable accommodation »

    We stayed for two nights recently and were happy with the hotel. The room was on the first floor facing the street and was a good size with older style fittings and furniture, although everything worked well and was very clean. The hotel is charming and in a lovely older style building. The staff were all great and attentive. We ate once in the restaurant and the food was good and well priced. The hotel is well located although the town is not large, so is pretty easy to get around. We had a bit of an issue with the room temperature as for us it was overly warm, and being centrally heated there was nothing we could do. We kept the window open, however not much air circulated. Also of the 6 hotels we stayed at on our UK road trip, this was the only one to charge for parking.

    4
    « Budget Yet Clean and Grand »

    After a week's stay at a Central London Hotel, checking in at BEST WESTERN GROSVENOR Hotel was quite an upgrade of what we had for the past days. The room was large enough for the 4 of us, the bathroom was squeeky clean and big, in fact my 10-year old daughter was so happy with it that she immediately jumped into the tub! Everything was great, the linens, the heating, etc.. The front desk lady was friendly! The neighborhood was quiet and safe. We only stayed overnight since we were on the road, traveling UK with our rented car, so I cannot really give further review. Parking was no problem. I highly recommend this place specially for those who visit the Shakespeare's Place and who wanted to stay around in town. You have to plan ahead with your travel and book ahead in order to get a lesser rate.

  • 5
    « See why they call them the best »

    Lovely hotel, rooms very nice, staff faultless, food very good and drinks just same price as any pub. Excellent location just 5 minutes from centre and that genuine. I'd certainly go there again, that's recommendations in its self

    4
    « LOVELY HOTEL AND CLOSE TO TOWN »

    Our first visit to this Hotel. Stayed for one night. Was given a family room on the 2nd floor on the front. What a lovely big room and everything we wanted. Staff were all polite and helpful. Breakfast was really nice - there was nothing we could fault. We did not have to pay for the car park. The only drawback was music playing until 11.30pm. It was not very loud but could still hear it. Only 5 mins walk from the shops. We will come back again. We have certainly stayed in alot of Hotels worse than this one!

    4
    « Good value location »

    Checked in at just after two on Saturday afternoon after managing to find a parking space behind the hotel: given that parking can be tricky (and expensive) in Stratford it is a plus point ( even at £3 ) if you can arrive early enough to bag a spot. Hotel couldn't be better placed: town is a genuine 5-10 minute stroll even allowing for light controlled crossings of a couple of busy roads. Reception staff were friendly and very quick in dealing with formalities so we had checked in, dropped our bags off in the room and were wandering around Stratford within fifteen minutes. Room was fine: not particularly large but clean, comfortably furnished and tastefully decorated while the shower in the bathroom was hot, powerful and easy to adjust. Breakfast on Sunday morning was very well organised, from being welcomed by Chris to ordering coffee and cooked breakfast all the staff were very much 'on the ball.' This was the only meal we ate in the hotel.

    4
    « A lovely room and surprisingly good food »

    The hotel is a £5 taxi ride from the station. The drive appeared to go through an industrial estate, so I would not try to walk it. The hotel is, however, a convenient walk to the shops and theatre, etc. The staff on reception were all delightful and very helpful. Although I had only just arrived, when they saw someone was waiting, a new member of staff came to the desk which was a good sign. I was also offered help with my luggage. I am not sure how accessible the hotel would be for anyone with a mobility problem as my room was up a narrow flight of stairs and then down another. But the hotel is in a Georgian building and so allowances have to be made! It is well appointed. The bedroom was comfortable, although the bed could have had a firmer mattress and the decor was a bit loud (with huge brass handles on the wardrobe). My other niggle is that the heated towel rail only came on when you had the bathroom light on. But the room was spacious, with a good sized desk to work at, good lighting, a large modern TV and a fridge, iron, ironing board, trouser press, safe and tea/coffee making facilities. Two bottles of water were also provided free of charge. The room was also spotlessly clean. The bathroom had good quality towels, soap and shampoo - although the latter two were in dispensers that were fixed to the wall! Dinner was surprisingly good, especially the game terrine and homemade pistachio ice-cream. I do not understand the pricing structure as I had booked bed, breakfast and evening meal for £108. Upon check in, I was told that I actually had an allowance of £20 towards a meal. The bill on checking out said something else again. All a bit confusing! There was also an offer of 20% off food and drink if staying in the hotel, so if booking in advance and not wanting a large meal, you may find it difficult to spend the full £20. I would unreservedly recommend this hotel.

    3
    « Sister in Laws wedding »

    Average hotel, not happy about paying for parking. Close to the town centre, rooms small and average. Breakfast reasonable. I have stayed in better hotels costing less than this one. Probably would not say here again.

    4
    « Great hotel »

    Back for a third visit, great family room, plenty of space. Friendly staff and breakfast had lots of choice. Is really close to the town centre so walking distance from all main attractions. Will definitely return again to this great hotel!!!

    3
    « Fine for a short stop over »

    This hotel is very well situated for the town centre. The staff were pleasant and quickly resolved a problem with our TV. The room was clean but small, with a bathroom in need of an update. Showering was a hit and miss affair both in terms of temperature and pressure. The 2 glasses of white wine I purchased were probably the most expensive I have ever had in a hotel of any standard. My fault I suppose for asking the barman for a recommendation rather than the wine list. It's fine for a short stop over but don't expect to have space to relax in your room, and sample the wine somewhere else.

    4
    « 70th Birthday visit to the Races »

    This was the 3rd time we had stayed at this Hotel. As usual it came up to expectations apart for having to pay to park.1 Upset as we had never had to before!. Ideal location for the Race course and of course the Theatre.

    4
    « Very nice »

    The rooms were lovely and clean and the bed very comfortable. The bar was a little expensive but the ambience was lovely. Would definitely stay again. Within 5 mins walking distance to the middle of town ideal for night out or short stay.

    4
    « bar pricey but staff great »

    the ovearrll experience was great with a clean hotel staff very pleasant the bar a little on the expensive side but the answer to that is dont drink but the atmosphere and food good the hotel is in a great position with just a few minuttes walk to the town

  • 4
    « Better than expected »

    Stayed here for two nights with my husband and our daughter in a family room. The room was compact, but very clean and had everything we needed. The room was quite warm and we kept the window open and fan going as much as we could which was a surprise considering it was late October. Our room was at the front of the hotel which meant we had to shut the window overnight due to road noise. Once shut, the noise was not an issue, but we might have struggled in the summer. The staff in the hotel were all very pleasant, and the breakfast service was very attentive. We were able to have whatever we wanted, rather than just the standard 'full English'. For example, my daughter wanted a bacon sandwich one morning and beans on toast the next. She also says the hot chocolate was delicious. For a quieter way to walk into town, follow the tow path and you'll end up near the RSC. If we stayed there again, I'd ask for a room at the rear.

    3
    « Grosvenor hotel »

    the staff where very friendly,but the down side was the bed was very uncomfortable with broken springs,the hot water was limited there was hardly any pressure or heat.the hotel is slightly dated.We had to pay extra £3.00 a day for parking.

    5
    « Excellent hotel in a great location »

    This hotel is excellently situated near to the centre of town and within walking distance of the theatre. The staff were all really friendly and helpful. The breakfast was great and the rooms were great.

    1
    « One night theatre stay »

    Very central location extremely convenient for all theatres, shops and restaurants. Room and actually the whole section of the hotel smelt fusty and damp. Staff as helpful as they could be providing air freshener but there was no disguising the aroma.

    5
    « Well looked after, and would be happy to return »

    We were part of a theatre group booked to see Henry V at the RSC. From arrival to time of departure the next day we were very well looked after. A smiling welcome from the receptionists, very comfortable rooms and beds, very clean, quiet at night, and a delicious expertly prepared and staffed breakfast. Just before leaving, we thought we had left something in our room earlier, and immediately a full scale search commenced, very willingly and with genuine concern. (in fact the item was already packed, a happy conclusion). All of our party reported in a similar way, and we hope to return in future years. Stratford has much to offer apart from the Theatre, do try the river cruise too.

    4
    « Well located »

    I was just passing through and wanted to see what Stratford Upon Avon was like. As a schoolboy I was totally put off Shakespeare's works so couldn't really care much about that side of things. The place is OK but obviously overrun with tourists. I leave it up to the reader to decide whether they want to go there! I'm a great fan of the Best Western model and have to say this is a very nice hotel well situated for the centre of Stratford. Of particular importance to me, it has a huge car park so no problems like with other centrally located hotels in other places. The rooms aren't huge but as they follow the BW model you have all the things you need.

    4
    « Great place to stay in Stratford-upon-Avon »

    Just spent a long weekend at the Grosvenor and thought it was an ideal location being on the road in from the north and very close to the town centre. Did not have an evening meal but breakfast was very good with plenty of variety - both hot and cold. Would congratulate the staff throughout the hotel who were all excellent and would not hesitate to stay here again if we visit Stratford.

    5
    « Fabulous wedding »

    Our son was married here recently and everyone who attended said how lovely the hotel and grounds were. The staff were excellent. Right from the booking to the actual wedding everything was so well planned at this hotel. The attention to detail is second to none and the organisation on the day itself ran very smoothly. We had the wedding ceremony in the conservatory and while photos were being taken in the lovely gardens staff rearranged and laid out the tables ready for the meal. Again great service and wedding breakfast. Special thanks to Diana the wedding co-ordinator who was there all day to ensure the smooth running.

    4
    « Very central »

    Great spot about a 5 minute walk to the centre and river. Parking available if you get there early enough. Rooms very comfortable and clean and although we had a room facing the road we did not hear any traffic noise. Breakfast was taken in a very nice dining room and the full English breakfast was excellent and the staff very efficient and helpful and pleasant too. The beds were very comfortable , my only complaint would be that the pillows were made of foam which make you sweat and they were too hard and the room was quite warm but there were two fans provided. We would definitely return, an enjoyable experience. Just a thought there was no lift and the stairs were a bit narrow for those with mobility problems but there are bedrooms on the ground floor available I understand.

    4
    « Deluxe afternoon tea...very worth it! »

    Went here for the deluxe afternoon tea with chocolate fondue...yum! It was lovely, we were greeted with a glass of very nice sparkling wine, followed by endless tea & coffee. The food was fresh, good choice and plentiful. We couldn't finish everything but the staff wrapped it up for us to take home as we'd never have been able to manage it all even if we'd have sat there for another couple of hours!! The venue is lovely, an old hotel in an historic town. Only downside for me personally was that we were seated in the restaurant rather than the conservatory out the back. The decor was not in keeping with the building and the room just had no atmosphere. But as that was the only bad point I'd have to say it was a fabulous afternoon

  • 5
    « Lovely little one night stay »

    We stayed here for only one night at the end of August this year and can honestly say it was lovely. The food was fabulous and the staff helpful and professional. Very clean and comfortable rooms. We would definitely visit again.

    4
    « Location Plus »

    A short 2 min walk from everything, this hotel has in-house restaurant and bar for those days when the weather isn't up to scratch and there is an excellent Thai restaurant opposite. The ground-floor room was good but needed a security lock on the window for a peaceful sleep! Like most hotels in England, one needs a Masters Degree to work and understand the shower controls but overall it was a really good experience.

    3
    « Good location but rooms a little dated! »

    Stayed here for the weekend with my husband and a few other couples. The bar and reception are nice enough but the rooms, albeit clean, were dated. Mattress was quite uncomfortable. Our room was very warm but another couple in the party said their room was very cold and the shower did not work very well. Very stingy with the milk in the room. Parking is extra at £3 per day. Having said all that it was not a bad experience and the location is very good!

    2
    « Dissapointed »

    More professionalism from all staff behind main reception desk needed. 3 TIMES we had complained (even to the Manager) about the awful state of the bed mattress which was basically just not fit for humans to sleep on ! And 3 times NOTHING was done about it , Yet the best we got was given a couple of extra blankets to cover the protruding springs in mattress. For the price we were charged , Much better service and care for your customers should have been delivered , sadly it wasn't .

    2
    « Not worth the money »

    Lack of professionalism from all staff behind main reception desk . 3 TIMES we had complained about the awful state of the bed mattress which was basically just not fit for humans to sleep on ! ! Yet the best we got was given a couple of extra blankets to cover the protruding springs in mattress. For the amount they charge we should be getting alot more help in the matter stated above .

    4
    « Great hotel! »

    We stayed here for a last minute visit to Stratford-Upon-Avon. We arrived late at night and found it fairly easily and parked up at the hotel car park. The receptionist was very jovial and accommodating and we were upgraded to an Executive Suite which was a lovely surprise! Bed was so comfortable and the mod-cons was satisfactory! The bar was a relaxed area, decor was modern and immaculate . Cleanliness is of this hotel gets top marks especially the comfinesscomfiness of the bed!!! Wow we slept like babies! One mark down was that our room overlooked the refuse tip access so I woke up to the bins being cleared out in the morning but nothing to stop me from recommending or staying again. Well done Grosvenor!

    4
    « Ideal Location for a short break »

    My wife and I stayed overnight at this Hotel on a B and B basis (Thurs 1st Oct-Fri 2nd October 2015) The Hotel is Central to all amenities being some 3 to 5 minutes walk from the centre of Town and about 5 to 7 mins walk from the river. The Hotel is very clean and comfortable and The Staff friendly and helpful. The rooms are well equipped and there is plenty of space. The breakfast was good and freshly cooked. The afternoon tea was well prepared and very filling, Although there wasn't much of a view from the rooms the convenience of its location more than made up for it, Would I stay there again ? absolutely

 

Getting to the hotel ...

All directions
·From: M40 J15. Follow A46 and then A439 to Stratford, enter one way system and keep right. Bear right until after the second pedestrian crossing then take the left hand lane. The BEST WESTERN Grosvenor Hotel is on the left.