BEST WESTERN Plus Monopole Metropole,  Strasbourg 

4.5/5  - based on 975 guest reviews.
16 Rue Kuhn, 67000, Strasbourg, France - See map
+33 3 88143914 +33 3 88328255

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Free high speed internet connection
    Free high speed internet connection
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The hotel has received the European Eco-label certification. The label distinguishes services and products that meet high standards of both performance and environmental quality. Centrally located near the TGV train station, historic quarters and shopping. Comforting and welcoming, the Best Western Plus® Monopole Metropole is mirroring the harmonious diversity of the city. You can stay in a room decorated in traditional Alsatian style or a contemporary room complete with original paintings. Enjoy your stay.

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Room 1

Guest reviews


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Business Business 106
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BEST WESTERN Plus Monopole Metropole,Strasbourg
  • 5
    « Awesome hotel »

    Stayed here one night and loved it. The lobby is beautiful, decorated with a variety of historical objects including antique tools, kitchen objects, dishes, clothing, etc. Very interesting. Our room was beautiful and exceptionally quiet. The bed was very comfortable. They also have a lovely bar for a nightcap before turning in. The entire facility is immaculate and very well maintained. Breakfast was excellent. All the food was really good and there was a good variety. The lobby is elegant. The staff were all very friendly, helpful, and efficient. I can't say enough good about it. Also, great location. Lots of really nice restaurants and coffee shops near by. We came in by train and it was an easy 5 minute walk to the hotel. They also have parking available. Areas like Petite France are just a few minutes walk away. We would definitely stay again and highly recommend it to others.

    4
    « Clean, modern and close to the station »

    Stayed for 3 night on business nearby as I couldn't get into my usual hotel - that said I think I'll return to this one instead. My room was very contemporary in design, clean and spacious (paid for an upgrade to a larger room). Has everything you need, kettle, hairdryer, ironing board etc. Worth commenting on the great shower - lots of hot water and very powerful. The locations is great; barely 2 mins walk from the train station and 10 mins from the centre of town. Breakfast was also good - lots of choice in a nicely done dining room. There is also a pool room and a bar (although I didn't see many people making use of the bar as it did look a little soulless). Also has a computer and printer for guest use. My only real criticism is that the wifi is a bit slow and temperamental, but it is free.

    3
    « A nice but small hotel »

    A nice pleasant hotel but no bar or dinner facilities near to the Mecure Hotel and town plaza 5 mins away centre of of city near the river rooms ok. Plenty of places to eat and drink and shop nearby but disappointing most things close early around 10pm including restaurants.

    5
    « Excellent hotel close to station »

    I stayed at this hotel for three nights on a recent holiday and was very happy with it. I chose it mainly because it is so close to the train station, but it is also convenient for walking to other tourist sights of Strasbourg such as Petite France and the cathedral area. My double room had a wooden floor and was modern and quite spacious. The bathroom was clean and well appointed, with a large shower recess. The breakfast, which was available for a moderate additional charge, was very good, with lots of choice. The reception were knowledgeable and helpful when I needed a tour booked and advice on the best way of getting to the bus station at Place de l'Etoile. I would definitely stay again in the future.

    4
    « Fab hotel »

    My first time here I have always stayed at the ibis. But no more this hotel is so much better a very nice room big bathroom with a Bath Ans Sep shower . Breakfast ok eggs meat cheese they did not replace the bacon but it was ok for me. The very nice lady on the desk was so helpful I have booked for my trip next year. John

    5
    « Excellent Hotel near le Gare Strasbourg »

    I have been at this hotel several times. It seems each time is better than the last. Its location is perfect as it is about a block from the main train station. The rooms are bright, well decorated and actually large for a European hotel. The breakfast is wonderful with a large assortment of items. I am able to walk to the center or the Petite France in a very short time, The staff is always helpful. When coming to Strasbourg, this is the only hotel I will choose.

    5
    « Good value, attractive and practical »

    So I was looking for a hotel at the last minute and I found they had rooms free here. I've stayed a few times in Strasbourg so I have to say the other two places I stayed I wasn't that impressed with despite having spent plenty of time trying to find a good hotel. So I have to say that I was suitably impressed with the best western. The rooms were very nice, the price was reasonable, the interior of the hotel was attractive and the breakfast was hot, bacon and eggs available which makes a pleasant change from the cold buffet you often get and you get charged €15 for. The wifi worked perfectly which was nice. The best western is not smack in the middle of Strasbourg but you pay a premium for that. Frankly I would stay at the best western and keep your money for a nice dinner!

    4
    « Good value for money »

    We had two rooms for a family with two grown up children. We had two nights in two separate bookings before and after route de vin. Everything worked well as promised. A hint: book the garage if you are with a car. We had two rooms, which vere recently renovated and in a good condition. Hotel was quiet and clean. Bathrooms vere large and beds very good. Aircon worked well. Breakfast was included in the room rate. It was good typical Central European breakfast. Hotel staff was friendly and helpful. Hotel location is a block away from canal and the city center, a short walk to sightseeing. Overall very good value for money.

    5
    « Comfortable Stay, Helpful Staff »

    Perfect location, close to the railway station which we reached easily from Strasbourg airport at Eintzeim and walkable to all the sights. We were with our daughter and three in one room did not feel cramped at all, which we were worried about. Room was very clean, housekeeping did a good job daily and breakfast adequate though they did run out of items. The reception staff was very friendly and helpful, one gentleman on night duty helped print our tickets at the last minute. Happy to have selected this hotel!

    4
    « Quite central - again good staff. »

    This hotel is good, staff are excellent - they arranged to park my car for me. The hotel is a two minute walk across the river from the main tourist area which is beautiful. Not the best view from the hotel along a side street - but good value and breakfast was just the ticket. Really nice decor - and good value

  • 4
    « Well located comfortable hotel »

    Friendly welcome, and assistance to park car in their underground car park, very steep and narrow, but worth while as hard to find parking locally. Room very comfortable normal Best Western standards. The WiFi was weak but usable, and there were a few squeaky floor boards, which woke my wife when getting up in the night. Shower non thermostatic, so went hot and cold occasionally. The hotel is well located 10 mins walk Le Petite France and 15 mins walk to the La Cathedral. Breakfast was a reasonable spread, with good coffee. Reception and bar staff very helpful, and a nice touch of cold cordial and water left for guests. A nice place to visit with lots to do - would come back to the town and stay here.

    5
    « Nice Surprise »

    We stayed one night at this hotel before our train to Paris. Easy walking distance to train station. The hotel was a pleasant surprise. Very friendly and helpful staff. The room was plenty big, clean, modern and the bathroom was large. The lobby area allowed you do sit and have a drink, snacks, or just visit with others. Good location, and would definitely stay here again. Easy walking distance to just about anything.

    5
    « Great hotel, would stay again! »

    Stayed here for one night for a short visit to Strasbourg. The rooms are very nice, clean and the bathroom was bright and spacious with soap/shower gel dispensers (I love these). We had booked rooms for 9 people and all the rooms were nice and each a bit different, for example my room was carpeted and decorated in Alsatian style, a friend's room had laminate floors and was more modernly decorated. The bed was very comfortable. The apéro in the evening is a nice touch and the breakfast was fantastic. Very friendly staff. The hotel is very centrally located, I would recommend it and would be happy to stay there again.

    5
    « Great stay again! »

    We stayed here for a night on Sunday 4th on the way down to Italy. Our second time in this hotel in three months and it was excellent again. We had an upgraded room which was nice, a the rear of the hotel and very quiet. The staff were friendly and helpful and breakfast was excellent. Really can't fault this hotel!

    5
    « Fantastic stay in central location. »

    This hotel is fantastic for 3 stars and at around £70 for a central location a real bargain. Nice room with a kettle and a bath which is now always the case in Europe at 3 stars. The staff could not have been more helpful especially as we arrived hot and tired with a baby after a long drive in the heat. Our air conditioning had gone in our car and the staff sent us off with bags of ice and cold water. Breakfast was 9 euros and good. There were scrambled eggs, sauerkraut and sausages as well as bread, croissants, pastries, cheese, meat, fruit and yogurts. The public areas of the hotel are also nice. The hotel is a ten minute walk from the cathedral or the "Petite France" area, we would definitely stay again.

    4
    « One night stay »

    This was a very pleasing stay. Sadly only one night. Staff ( especially lady on day shift ) was so friendly and helpful. Room was immaculate...do reserve parking, as traffic is rather hectic, and have to park a few streets away in car building otherwise . But do get card for discount prices.. Breakfast was bountiful. All in all we were very happy here.

    5
    « A delightful stay »

    The hotel rooms show recent refurbished works that provide modern amenities and comfort. Like most hotels for the price one pays (three stars), the room was small but big enough to accomodate a comfortable double bed with space to manouever. The room was very clean, has a big tv screen, air conditioner for summer days and modern italian shower with separate toilet.Overall, ideal location in the city centre plus an attractive accomodation with a very good selection for breakfast makes it an excellent choice to stay in Strasbourg.

    3
    « Location,location,location! »

    Small rooms but clean and comfy.Got a room overlooking the street but it was quiet. Full marks for location.Staff were helpful, gave us maps and directions, they could have recommended going to the Cathedral at night to see it lit up, which we missed. Ideal if you're arriving and leaving by train. A 10 min walk from Gare Cenrtrale, 5 min from Petit France. Very close to the cathedral and main attractions. The toilet and bathroom being seperate has its advantages but is inconvenient as there's no wash basin in the toilet. Loved the city and would stay at this hotel again if I went back.

    4
    « Good choice in beautiful Strasbourg »

    We chose this hotel as it is located near the train station and we got a good deal. It is an easy 15 min walk to the historic city centre. We stayed for 3 nights in an executive room. The room was fairly small but had everything we needed for our stay. Although our room design was modern the rest of the hotel had a traditional feel and is lovely building. Buffet breakfast was very good although it did get very busy one morning when a coach party was staying. The lounge room is nice and we stayed up one evening playing pool and chatting to the bar staff. In fact all the staff were friendly and very helpful. I would definitely stay here again if we ever return to Strasbourg.

    4
    « Strange rooms. Good staff »

    Location of the hotel is good as it's within walking distance of the city centre. The rooms are a bit strange as the toilet is in 1 room and shower & sink are in another room on the opposite side. It might seem convenient if someone is in the shower but after using the toilet, you need to use the other room to wash your hands. The TV's in the rooms are quite large (they seem like a 42 inch) and the beds are comfortable. The staff are really nice and accommodating. The receptionist gave us a map and marked out places we could go as we were only there for 1 night and told us about a light show taking place at the cathedral. The breakfast buffet was very nice and had a good selection. Strasbourg itself is a beautiful and clean place which I would go back to if I had the chance. The cathedral is stunning at night when it's lit up purple and surrounded by Gothic ambient sounds. It would have been nice to have more time there. One thing to note is that the shower and toilet doors are frosted glass which makes using the toilet a bit less private.

  • 4
    « Ok »

    I don't know if we were a bit unlucky in that we seemed to have quite a small room- with the toilet at one end and the bathroom at another!! Strange layout. I never understand why there isn't a mirror above the dressing table either!?! That said, bed was comfy, location was good and tea/coffee tray was provided- although they were tight with the cream... Only giving us two each day. Be warned, if you're in the car, this is really tricky to get to! You can see the hotel, but it is down a one way street and the sat nav wanted us to go down a street which looked to have just been blocked off! Took us a good while circling around the one way system to find it!

    5
    « Convenient location to the train station and the town center »

    I stayed here for 10 nights in May. The first room I was given was big but very dark with a very small bathroom. I was given a large room with traditional decorations, with a king size bed and close proximity to the elevator. I used this hotel as a base to take day train trips as it is 3 blocks from the train station. The breakfast was substantial but didn't change in variety. Housekeeping staff was wonderful and even checked that I was ok if I didn't need my room serviced. TV was typical with few English channels, but there was an English movie channel. Free WIfi was included and I could watch movies that I downloaded. This hotel is centrally located. It is very easy to walk to the Cathedral, Le Petit France and the central shopping district. There are many restaurants in the area. I would stay here again, because of its great staff and great location. I felt I received great value,

    5
    « Super customer service -- when needed! »

    In the evening of 14 July, 2016, my wife and I arrived at this hotel after a 70 km bike ride from Rastatt, Germany. The ride was organized by the EuroBike company (as part of a 6-day ride from Heidelberg to Strasbourg), and on our arrival to Strasbourg we were supposed to find our two bags in the hotel's lobby -- just like we found them on each of the preceding 5 days of the ride, in other hotels we stayed in. Alas, this was the Bastille day, the French driver completely forgot about our bags, and they remained in the previous hotel we stayed in -- in Rastatt :-( We were exhausted, sweaty, hungry -- and we had to find out what happened to our bags in order to even take a shower (all our clothes were in the bags). This is where Timothee and Mohamed, the two receptionists who welcomed us when we arrived, helped us so invaluably. They patiently called nearby hotels that work with EuroBike (to make sure our bags did not land there, by mistake); they connected us with EuroBike's telephones in Austria and Germany -- at no cost to us at all; and they had so much patience! In the end, after several hours, the bags were transferred to us, and we could start enjoying Strasbourg, not before we went to get some food at a nearby restaurant, which Timothee called ahead of time to reserve a table for us (as it was getting late!). In short, the service we had received from these two staff members was impeccable. Other than that, the hotel was superb. Location, fantastic room with everything we needed, excellent breakfast, quiet. We will return!

    5
    « Excellent customer service »

    We rented a car from eurocar 2 blocks from the hotel, in front of the train station The hotel staff would take the car from where I had parked it in front of the hotel and park it for you in their parking (extra), the next morning when you were ready to go they would bring the car from the parking to the front of the hotel for you The room was "large" not small at all---the flat screen TV was 40 inches, most hotels have small TV's, the buffet breakfast (extra) was very good---We spent little time at the hotel as we drove to the chanpagne and alsace wine regions had toll roads whose machines readily accepted our American Visa with chip.

    4
    « A good hotel in a convenient location »

    A good hotel in a convenient location. We stayed two nights. Our first room was a good size but we were disappointed at the lack of natural light and views, so we were given an excellent traditionally decorated room on the first floor with lots a light. The lift is tiny (we didn't need use it) and the car park was very small and difficult to use with a large 4wd. The Strasbourg cathedral (fantastic) is an easy 15 minute walk with plenty of restaurants on the way. Breakfast was average. Wi-Fi was good. Freely available flavoured water and pretzels in the lobby were tasty. Overall, a good choice and worth considering.

    5
    « Good choice... »

    Friendly, efficient staff are very helpful. Room had been redone recently and was well-appointed and comfortable. Great location. Public areas are nicely decorated. Good breakfast. Prices are reasonable. Highly recommended.

    4
    « A pleasant surprise with a great location »

    It is not a budget hotel but I'm more than happy to pay the little extra to make our trip a pleasant one. It's just 3-4 minutes' walk from the rail station and is easy to find. The building is a heritage building (though you'll see a lot of this in Europe) but its internal structure has been refurnished. The only down side is its lift: small and slow. But you don't necessarily need to use it for going up and down. Otherwise, the room was of good size, clean, and is well equipped. Bathroom is reasonably good too. Quiet and just 5-10 minutes' walk you'll get to Petit France and the cathedral area. Lots of good restaurants. I used Strasbourg as a base to going around. Trip to Colmar was nice. Nancy is 1.5 hours' away by train. That the hotel was near to the rail station serves its purpose. Breakfast is 9 Euros. Enough options and I was happy. Will come back if I'll visit Strasbourg again.

    5
    « great hotel- excellent location »

    A fine hotel easy to reach with ample indoor parking just a few doors from the entry to hotel. The city is a short walk from the hotel and is truly a "do not miss" site. It is like an island in that the town is surrounded by a river. Much to do and see with plenty of shopping. A clean park near the center offers a fine place to picnic. Restaurants abound. River tours are offered. We stayed 3 nights but could have stayed more with all the day trips possible from here.

    5
    « Great service with very good location »

    Well appointed rooms, looked like they had been recently updated, our room had enormous walk in shower, very unusual in Europe. Down stairs public areas were more traditional in decor, also in great condition. Can not say enough about how friendly and helpful the staff was. Loaning umbrellas out to guests, even one who was headed out of town for an overnight stay. Fresh cold flavored waters in the foyer were a nice little extra. Good location within walking distance to train and the major sites, such as Old Town and Petite France. Very good value

    5
    « Great. Simply Great. »

    This hotel is a stone's throw away from the train station and within walking distance of everything in central Strasbourg. Our room is lovely-- modern, clean, newly decorated, large and very, very comfortable. If you didn't know differently, you'd think you were in a luxury hotel. The fastest Wifi I've ever used-- probably anywhere. It uploaded a high quality video to Facebook in seconds--which took almost an hour at our previous hotel. We arrived early, they stored our luggage while we wandered the city. When we returned the bags had already been brought to our room. I'm very impressed by the extra effort they've made to be sure we're happy and comfortable. They will definitely go the extra mile for their guests. Fresh bavarian pretzels waiting upon arrival. Room service available. And the air conditioning works wonderfully. Room smelled very fresh (absolutely no hint of smoke whatsoever). Great price-- you cannot go wrong booking here.

  • 5
    « All what you need in Strasbourg »

    We had 2 nights in Strasbourg on the way between Switzerland and another two days of work in Luxembourg. The hotel is 5 minutes walk from place kleber. The hotel itself has an old charming style with very good service. The rooms are kind of small but the value overall is excellent. Breakfast has all you need and free wifi is very good.

    5
    « A smart choice for a stopover in Strasbourg »

    I stayed here with my son, for one night only, a couple of weeks ago; and I've been vacillating between a four- and five-star rating. In the end I've gone for the latter, simply because I couldn't think of a good reason not to. OK, so the location is not absolutely "prime": it's just over a bridge from the island, and there a lot of hotels that are closer to the Cathedral and other major "sights". But you know all that when you book; and it's only 15 mins walk, or just 5 or so to the Petite France area and its restaurants (try L'Oignon); it's also easily reachable from the motorway (as well as being close to the main railway station), you can drive straight to it, and it has secure underground parking. Maybe it's not in the most attractive building (from the outside) or on the most attractive street; but again, you can look at the photos, and if that's important to you, take it into account. For my purposes, it was ideal, and exceeded expectations in a number of ways. The interior is very well appointed, with well-equipped modern rooms and a nice mixture of modern and traditional (reproduction) styles in the public areas: my impression was that it easily matched many four-star hotels. All of the staff we dealt with were pleasant and helpful. And our regrettably-short stay got off to an excellent start when we arrived at about 11 a.m., hoping just to park there and go off to explore the city, and were able not only to that but to check in and get into our room straight away. I have two regrets: one that our schedule only allowed one night; and the other that, having failed to check what time we needed to get to Dunkerque for our ferry until the previous evening, we had time for only a quick visit to the excellent breakfast buffet (included in our room rate) before getting on the road - to my son's great disappointment...

    5
    « Great value hotel in ideal location »

    We spent 2 nights at this delightful hotel after being recommended by my sister and her husband who also travelled with us on this visit. We were greeted warmly and directed to our very pleasant rooms very speedily. This hotel is located an easy 5/10 minute walk to the old town of Petit France which is absolutely stunning, and hosts a multitude of lovely restaurants and street cafes some with amazing views over the river. The hotel was very quiet, even though there were many guests there. The free WiFi was good and we loved the power shower. The bed was very comfortable and I really appreciated the air con. The free safe was also very welcome. Breakfast was very good and plentiful, although we did feel the tables were rather close together which made getting up for a refill rather awkward. Check out was easy and fast and we just loved the rack of giant pretzels on reception which were free for guests..yummy.. Will definately stay again if we revisit Strasburg

    5
    « Could not have asked for more »

    This hotel was clean and comfortable. The location was convenient for our travel plans, as it is within walking distance of the train station. The breakfast was delicious. The bar and lobby areas were well-appointed and relaxing. The staff was awesome - delightful and very helpful.

    5
    « good value »

    Very quiet, good buffet breakfast, lovely facilities, conveniently located between the train station and Petite France. Many restaurants nearby. Check-in was efficient and made extra-easy by the pleasant desk clerk who spoke excellent English. Check-out was equally easy. Our deluxe oversized room was delightful for 3 nights. It was spacious with two very comfortable twin beds, a big desk, and a great shower. We thought the price was a good value for the location.

    3
    « Clean mid-range hotel close to old town. »

    The staff here is excellent. Our keys were ready and waiting for us on arrival. All hotels should be this efficient! Our room was a good size, and was very quiet. We barely heard anyone in the neighboring rooms or the hallway. The bed wasn't terribly comfortable. There was only a power outlet on one side of the bed--not great when two people have phones and devices to charge at bedside. A simple power hub on each nightstand would solve this issue. The room had a minibar and a safe. The bathroom was efficiently sized with plenty of counter space--excellent! There was even a magnifying mirror, which is a nice touch. The shower (only) had slight mold in the tile grout; housekeeping just needs to spend a little time scrubbing those bits. The shower water pressure was great, and the hot water stayed hot. The towels were really nice the first day, but the second day we were given towels that were stiff and crunchy; it would have been nice to have soft towels every day. The free WiFi was pitiful-- slower than the 2G on my phone! Had I first read this in a review, I'd have considered a different hotel. It was poor in our room and in the lobby bar. Good WiFi is a necessity to travelers these days, and all hotels should provide their customers with strong, free WiFi. Breakfast was OK with a nice selection of cheeses, but the scrambled eggs tasted like powdered eggs instead of fresh. This hotel has a small private parking garage for a charge (we paid €13/night). There's also a multi-level public garage a few blocks away where the hotel will give you a discount to total €11/night. I'm not a fan of Best Western properties, but this one was OK. It's not in the old town, but is easily walkable to most places: 5-minute walk to Petit France, 15 to the cathedral. This wouldn't be my first choice the next time I'm in Strasbourg, but if the price is right and if they improve their WiFi I might consider it.

    4
    « our journey home »

    This Hotel meet our needs it was clean and very comfortable. The restaurant was exceptional with good service and fantastic wine list, excellent breakfast and secure parking. Perfect stop for our journey home.

    5
    « An excellent stay »

    While planning my latest business trip to Strasbourg I discovered the European parliament was in session. There was great difficulty finding a room for a weeks stay. I happened upon the Monopole in a search. I will readily admit that the Best Western brand is not my first choice in the US. You cannot imagine my surprise by the brand in Strasbourg. It is a clean, modern hotel with many amenities. With that being said, obviously it is the staff that makes the the hotel a "home away from home". Attentive, friendly and extremely helpful are the descriptions I would use. A good balance of professionalism and welcoming attitude.

    4
    « Good Attentive Staff »

    During my recent 2 different business trip stays in this hotel, I was well attended and received by very good front desk staffs. They had made me feel my stay was well taken care and even provided good recommendations for places of interest. Overall, the staff are great except the wifi connection may needs some upgrading as the signal from room is terribly bad and frequently drops connection.

    5
    « Close to train station, great locatoin »

    We stayed here for three nights - it was very clean and comfortable. Customer service is outstanding. If you are travelling by train, it is maybe a five minute walk from the train station. Would definitely recommend it and would stay there again. Bed was very comfortable, breakfast was excellent. Front desk check-in process was hassle-free.

  • 5
    « Nice, comfotable place to stay near to the old town »

    Hotel Metropole is located next to the pedestrian area "Petite France" and lies in about 15 minutes waking distance to the Cathedral. The hotel has 80 rooms that are just sufficient in size. They are newly renovated with a modern design. The beds are comfortable. A desk, flat screen TV with some English news channels, a kettle and a reliable Wi-Fi are part of the standard equipment. The bath room is equipped with a tub, in size rather narrow but bright and clean. Beware of the elevator which is very small and cramped. The breakfast includes a wide selection of regional products, such as sauerkraut, boiled smoked pork meat and bacon and the famous Alsatian cake named ?Guggelhopf?. There are in addition cakes, muesli, cold cuts, something for all tastes. There is a wide range of restaurants near the hotel. Restaurant "Schnokeloch" is reachable on foot in 5 minutes. This Brasserie is serving typical Alsatian specialties. The staff is helpful. The parking garage is 50 meters away. The entrance is very, very narrow. Drives that feel unsafe should better leave the car with to the hotel attendant for driving it into the garage. I can only recommend this hotel.

    4
    « Excellent renovated room »

    Just passing through for a day and appreciated the location, a very short walk from the station (06:30 train the next morning). I use a cane and found it an easy and great way to see the city on my walk to the Cathedral.

    4
    « Excellent Location and Service »

    My mother, my wife, and I stayed here two nights. The hotel is just a short walk from the train station and is quite affordable. The rooms are not large but there was plenty of room for my wife and me. The staff was very helpful -- I wish I had gotten the name of the young lady at the front desk who gave us so much assistance (where to get a good meal nearby, how to buy tickets for the tram). The hotel serves a nice breakfast. Our wireless connection was a little week, and the street can be a little noisy if you open a window (which we did to let in some cool air), but otherwise everything was positive. Strasbourg is a gorgeous city and having such a nice hotel helped us fully enjoy our stay there.

    5
    « Excellent hotel in Strasbourg. Don't let the "Best Western" name scare you :P »

    Don't let the "Best Western" name scare you. It's much better than your average Best Western room in the US. :P We stayed here while exploring the Alsace region. The location of the hotel is very convenient. While it is not exactly located in the old town but it's only 5-7 minutes walk away. The advantage of this location is that it's in between the train station and the old town. So walking to either place takes just a few minutes . It's a very nice hotel. The rooms are of decent size. Room and bathroom were all clean and of high quality. The official pictures of the hotel rooms are pretty accurate. When we went there, the area was very quiet so there was no noise issue at all and we had no problem sleeping at night. I especially like the dining hall. It's tastefully decorated with a nice European atmosphere. Breakfast was about 10 Euro per person which was very reasonable considering the quality and the variety of food offered. Staff were all very friendly and helpful. One thing I could think of for improvement is the number of electric outlet in the room. There were only one or two electric outlets and there were either inconvenient to reach or near the entrance door. Like most modern travelers, we had quite a number of devices and batteries to charge at the end of each day. So more electric outlets at easily accessible locations in the room would be a big plus. The cost of the hotel room was very reasonable compared to the ones in the old town area. (We were there in March). So we think this hotel is of great value for what it offers. We had a great stay here. Thank you. Tip: If you intend to go on the Strasbourg cruise tour , ask the front desk for 10% off coupons for the cruise tickets.

    4
    « Recommended! »

    Located some 300 metres from the UFO looking main railway station, the hotel occupies an imposing red coloured mansion. The interior nice looking with a special decoration - I sat in an improvised throne in the hall, and the staff welcoming. The floors are covered with a soft carpet to to secure the comfort of the visitors. Even the room door is doubled for that purpose! The room itself was spacious, comfortable, no smelling. The windowed bathroom was looking new, with a bath and sufficient racks for the towels. A huge 1.20 m Phillips TV set on the wall. The soundproof was normal, except street noises early in the morning by the city rubbish cleaners. The hotel is popular, and during the holidays all the tables can be occupied and you will need to wait in a queue. The breakfast is rich, with a good variety of cheeses, sausages, yoghurt, rolls, jams, juice and coffee. The eggs you must boil yourself in a special boiler, so you need to watch them!! In the lobby there a big recreation room where guests can play billiard, chess or enjoy their drink. The proximity of the station makes it very easy to travel to Colmar and other fabulous small towns in Alsace. We recommend the hotel.

    4
    « Friendly and convenient »

    Although the hotel itself seems old and the rooms are a bit dreary, the extra friendly staff and great location make up for it. The breakfast is decent for the price with various breads, pastries, fruits, yogurts, cheeses and meats and boiled eggs. The room was definitely disappointing as we got the deluxe room which was a bit more expensive and expected something more. The room just felt dark, old and slightly dirty because of the old couch and curtains. The bathroom was small but had a nice sink and shower. We had a baby and they had her crib already in the room and had high chairs for breakfast. The location is excellent, you can walk to restaurants, shops and Petit France in minutes.

    5
    « Would recommend »

    This hotel is a 5 minute walk from the central station and 10 minute walk from the beautiful old town. The staff were all very helpful and efficient. Our rooms on the first floor were spacious and clean with lovely light and airy bathrooms. The breakfast room is large and cheerful with a good assortment of hot and cold food. Free Wifi is good. The hotel is in a quiet area with no noise at night. If I had one small complaint it would be that the towels are not very luxurious or absorbent. I would certainly stay here again and would have no hesitation in recommending it.

    4
    « Convenient location, great staff, highly recommend »

    Hotel is in a good location that was easy to access from the motorway and easy walk to the river and the center of Strasbourg. Staff is multi-lingual and very helpful. We reserved a parking spot in the underground garage. We have an SUV an it fit fine, but it is a small garage. Part of our reason for staying there is that they allowed our dog for 5 Euro a day. Good free wifi. We chose to get our French pastries for breakfast just steps from the hotel rather than have breakfast at the hotel. I liked the firm beds and rain shower feature. I would recommend this hotel.

    4
    « Friendly and nice »

    A good hotel with very friendly and helpful staff and excellent breakfast. Rooms are good standard with large bathrooms equipped with firm beds. Location is perfect, close to railway station and short walk to city center.

    5
    « Satisfaction »

    I visit with my family. Staff is very friendly so I feel warm. Although this is a hotel, I have visited the house as a friend. Breakfast is good and restaurant is very beautiful. Room is reasonable extent and clean. Visit here remains a good memory.

  • 4
    « Good location. Friendly Staff. »

    The hotel is in a good location. We used the underground parking at 12 euro a day. We parked outside and they took and parked the car. We walked everywhere once there. The front desk staff were very friendly. The room was fine. My only complaint is lack of electrical plugs. There was one next to one side of the bed, but you had to get on the floor to plug anything in. There was just one other plug right at the room door. No plugs in the bathroom. The shower had a rain shower type head and had great water pressure. The lighting in the bathroom was great for putting on make-up. There is a separate room for the toilet. Bed comfort was just ok. A little hard for my liking. There is a hot water cooker with tea and coffee and a small mini bar. The area was very quiet at night and the windows have the rolladens so you have the option of making the room very dark. Free wifi worked really well. The breakfast room is really nice. Lots of tables. They had 2 hot items each day. Cereal, sliced meats, cheese, yogurt, baquettes and some sweet breads from the Alsace region. A selection of 4 juices, water, coffee and hot tea. It was a pleasant stay. You can walk to the Cathedral in 10 minutes as well as Petite France. There are restaurants and bakeries all around.

    5
    « Very good hotel :) »

    We booked the room 2 months ago and got a very good price. The communication between the hotel staf and guest is great, they also have an app you can download to check in advance. They were also very kind and prebooked the garage for us, but in the end we did't need it so we let the other guests use it. The room was very warm, we had 406 on the last floor with a great view on the Strasbourg rooftops. The bed is very nice, we had such a good sleep there. The towels are also amazingly soft. The one thing that was a bit strange were the noises that came out of the toillete when someone else on the same floor used it. The breakfast was very good, a lot of choices and very yummy cheese and pastry. The location of the hotel is perfect, we saw the whole Strasbourg by foot because everything is so close to the hotel. We will definetly come again in the Summer.

    5
    « Right in the middle »

    Made very welcome and made a fuss of. They allowed me to park the car in an underground car park and the rest was made very easy. |The room was large and very accommodating. They did not cater for dinner but recommended a close by restaurant which was fine. The hotel was busy but quiet and right in the centre of the city. Strasbourg is a most beautiful city and is a must to visit. There are many walks and things to go and do.

    4
    « Good enough, clean hotel, friendly staff, convenient location. »

    Lovely hotel close to the main train station as well as the main attractions. The staff at the reception are really friendly and was able to point us to the different Christmas Markets in Strasbourg on the map provided. The rooms are clean and spacious. The breakfast selection was plenty. Wifi signal in the rooms are free of charge and strong. There is also a huge lounge at the lobby with a bar, chess table and pool table. Another Best Western hotel at its finest.

    3
    « Neither here nor there »

    Positives . Check in staff extremely helpful, knowledgeable, friendly and just very nice to deal with first thing after a long drive (thank you Cindy). . Exceptional cleanliness. . We reserved a car park online in advance. When we arrived we parked in front of the hotel and got our bags, a staff member then took the car to park in their underground car park. Bit narrow so let him do the driving! . Bathroom had a nice bath and shower over bath. . Small desk with one chair. . Effective block out shutters. . Small bar bridge, kettle, hair dryer, safe, plenty of power points. . Keyless entry. Given two swipe cards and a mock card for the light - very handy. . Complimentary instant coffee, sugar, creamer and tea bags (two of each). . Easy walk to the things you came to Strasbourg to see (500m from Petite France). . Average wifi . Very comfortable bed and although it's two singles beside each other, it was covered in such a way that you could snuggle without falling into the crack ? Negatives . Although the room has everything you need, it's a bit awkward. The desk chair is in the way of the bathroom door, the toilet and bathroom are separate, the closet doors once open give you no room to stand. Just little design issues like that which impact efficiency. . Noise, although the room itself is very isolated from outside noise, it's noisy on the inside. The floor squeaks and the bathroom and toilet fans go on by default if you switch on the light, their separate doors are also noisy and need wd40 so if one person gets up at night to use the toilet then the other person is woken up too. . Minimal toiletries, one mixed all purpose bottle, no individual soap, shampoo, conditioner, and not good quality, definitely BYO. Overall, this hotel is probably good value for its price in this area but personally, next time I think I'd rather pay a little bit more and stay somewhere a little bit nicer and closer to the centre.

    5
    « Great City Break or Stopover Hotel »

    Great location, friendly helpful staff, good breakfast buffet and good room rate deals if you can get them. Also has secure nearby parking which is useful if in transit. Short walk to the town centre and Petite France for great restaurants.

    5
    « Top Notch stay! »

    Small, busy lobby during our arrival. Manager checked us in. The friendly and professional manner she displayed is also evident in the rest of the hotel staff. Our family of 3 adults found our room to be small by American standards but fresh and modern in decor. Although the hotel lobby is small (and the elevator/lift was the smallest I have ever seen) the dining area for the inclusive breakfast, and 2 lounge areas were quite large. We enjoyed our 2 night stay and found the breakfast to be very delicious. I am gluten free and certainly enjoyed the basket of breads and sweet rolls I was provided each morning-Delicious! Location of hotel is perfect for walking to sites, restaurants etc. Paking is available for under 10€/day.

    3
    « A little overrated »

    I choose this hotel after much research and sadly found it a little overrated. It does not have any glaring issues, just lots of little things that only made it an ok stay. If I was to return to the stunning Strasbourg I would also look to stay in the older part of the town. Pros: - easy walk from the train station - easy walk to the old town and other sights Cons: - tiny, tiny rooms. The smallest room the we encountered during 4 weeks in Europe. We struggled to find room for two suitcases. - the view was onto the internal courtyard and other rooms which effectively meant that you needed to keep the curtains closed. - breakfast was average and slow to be replenished. - in room safe was not working on arriving and took several hours to remedy - receptionist kindly offered to prepare a list of restaurants open on Christmas Day. We never received this.

    4
    « Nice place »

    The hotel is close to the Petite France, staff is very friendly and helpful. Rooms are quite ok , and the price reasonable. Parking was full when we got there, so we have to park at 300m from the hotel, since we did no need the car during our stay, wasn't so much hassle.

    5
    « Warm hospitality »

    Unfortunately, the Chirstmas market in Strasbourg 2015 had been decided to closed earlier than our arrival and the staff had kindly noted me in advance. It was one of the highlights of our trip and my children were disappointed. However, thanks to their early notification,I had enough time to modify our plan to go to the Christmas market in Colmar instead (just 30 minutes by train away). After all, we could enjoy Colmar's Christmas market very much. They also offered to put our luggage in the hotel our way to Colmar earlier than checking time. It was very helpful. During my stay, I had a problem not to have French power plug and could not charge. I asked at the reception woman and she checked one by one from many varieties of plugs in the box. Finally she found an adapted one and borrow me. I could charge my cellular phone and tablet which were very important gadgets for my travel. The ambience of dining was very nice and pretty decorations of Christmas there. Abundant selection of dishes. Warm and cold dishes, spicy and mild cheese, warm-cold drinks, fruits... and so on. Just before my departure, I asked where to walk in the town for 3 hours and the reception woman showed me the route containing many highlights of Strasbourg. Thanks to her, we could walk around the old city efficiently and successfully with less time. I will apsolutely stay this hotel again and recommend my friends this reliable, warm, friendly and helpful hotel.

  • 4
    « Decent hotel in a good area »

    Pros: Staff was very helpful with all the questions/requests we had. We got even recommendations where to eat etc. Good proximity to city center. Parking can be handled by someone else, interior garage. Cons: The entrance at the bathroom had a stair, so if not careful could be problems :) Wifi was working so and so. I personally felt that hotel was overpriced for what it offered, but maybe it was because of the date of travelling (23rd Dec). It is an Ok hotel, but maybe overpriced.

    4
    « great location in Strasbourg »

    This hotel is perfectly located, far enough away from the restaurants and bars and close enough to the main railway station (10 minute walk) to make a great visit. We did a local free walking tour (which was given in English to just the three of us; tour is regularly given in French, and German also I believe). We were there during the Christmas markets, and it was fun to see the different markets in this very walkable city. Luckily, we were there to see the lights in the evening and also visited the markets during the day. The hotel had some problems with their internet access, but the helpful folks at the front desk were willing to let me use their computer for some important online work that could not wait. The room was very comfortable, and we would happily stay there again.

    4
    « Another pleasant visit »

    This was our second visit to the hotel as members of a Rail Adventures party. Last year our room was a bit cold and impersonal. This year our room 115 was excellent. It was spacious with double bed, nice TV, large wardrobe, small settee/extra bed and a very large wet room bathroom suitable for wheelchair access. As well as tea-making equipment there was a wall-mounted steamer for heating a range of set meals that could be ordered from outside by a firm called Petits Plats. Another characteristic of the hotel is distinctly un-Gallic. The staff - front of house, bar and domestic - are consistently friendly and welcoming. There are plenty of smiles. We Brits expect French staff to be at least formal and most likely charmless and possibly rude as well. Nothing like that here. Wonderful staff. Breakfast is a bit crowded but overall this is a fine hotel. And very close to station, transport, shops and attractions.

    4
    « A good choice »

    The hotel is outside the old town but the place is convinient and you can visit the old town just walking . The hotel is quite , clean and cosy and the service is polite .The breakfast is a little bit poor and the quality of wifi very poor but the parking price very good.

    4
    « Good Location Near Train Station »

    My husband and I stayed here for 1 night while traveling by train. We stayed at this hotel 2 years ago while on another train holiday. The hotel is a convenient 2 block walk from the train station and 1 block from the tram stop. We had an executive double room. The room and bathroom was large. There was a small sofa and laptop safe. The floors were laminate and ceramic tile. The bed was comfortable with good linens. I had a problem being able to access the wifi. I noticed another guest having the same problem when I went to the front desk to ask for help. I was not able to use the wifi during my stay and my droid phone said that it was unsecure. I would stay at this hotel if in the area due to the good location. Breakfast was good.

    4
    « Nice Comfortable Hotel »

    We stayed three nights in the Metropole. For me it was a return visit as I had stayed there earlier in the year on business. The hotel has friendly staff and is finished to a high standard. Location is perfect. It is afew minutes walk from the train station and about five minutes walk from the main sections of town on 'the island'. We enjoyed our stay very much and will return again next tme we are in Strasbourg.

    5
    « Great Location to Sites and Train Station »

    Stayed at this property for 2 nights. The location was perfect for us: few minutes walk to the train station and the main sights of Strasbourg. Staff were friendly. Good Breakfast. Room was standard size for Europe but was comfortable. Wifi was free and reliable. We would stay here again if we find ourselves in Strasbourg in the future.

    5
    « An excellent hotel that checks all the boxes »

    We stayed 3 nights at the Best Western Hotel Monopole Metropole in Strasbourg. The location, the hotel itself, and the service of the staff exceeded all of our expectations and made for a comfortable and relaxing stay. We would highly recommend this hotel. The hotel is in a very convenient location, without being in the most central and busiest parts of town. The surroundings are safe, clean, and quiet. The hotel is about a 5-10 min walk from the Strasbourg-Ville train station, and 5-10 min to the historic part of Strasbourg (the cathedral, ?Little France,? etc). It is nice you can walk to anywhere you need to go from the hotel. There are Best Westerns closer to the most central tourist areas, but the Monopole Metropole is the better choice because it is still within a short walking distance to the tourist areas but also safe, quiet, and much closer to the train station. The hotel itself is nicely decorated and well maintained. The lobby and dining areas are furnished with art and antique-style furniture. It has a classy hunting-lodge feel that felt warm and cozy, e.g. deer antler lights, billiard table, chess set, etc. The rooms, while on the small side, is immaculately clean and well-equipped. There was complimentary wifi (fast and reliable) and breakfast was included with our reservation. The breakfast was buffet-style, and while the selection is modest, everything on offer was delicious; we especially enjoyed the various French breads, cheeses, and deli meats. The staff are friendly and helpful. We received a warm welcome, were given a map of the city and some advice to help orientate us to the city. The staff at reception even made a phone call on our behalf to make reservations at a nearby restaurant. We were greeted with smiles each time we entered or left the hotel, and the restaurant and house-cleaning staff were similarly cordial and helpful. We really couldn't ask for more in terms of service. We loved the Best Western Hotel Monopole Metropole ? despite being a three star hotel, it is fully deserving of all the excellent ratings it has received. This is one of the best non-luxury price range hotel that we have ever stayed at. We highly recommend this hotel to anyone looking to visit Strasbourg.

    4
    « A comfortomfortable rooms at a good price ogood features »

    A very convenient location a few minutes walk from the station and an easy walk to the old town . Excellent breakfast , comfortable rooms at a very reasonable price and quiet. Well appointed bathroom . Friendly and helpful staff , and a pleasant foyer for relaxing

    4
    « Convenient »

    I spend 3 nights at Best Western Monopole Metropole in Strasbourg. I was travelling with two friends from Luxembourg and getting off at the central railway station at Place de Gare, the hotel is just a 5-minute walk. While from the station to Entzheim Airport (SXB), it's just a 15-minute train ride. Very convenient. The hotel is also a few minutes away to Place Kléber where most bus lines are, and to the famous gothic "Cathédrale de Notre Dame" and "Palais des Rohan" (3 museums). Nearby one can take the mini river cruise "Batorama." It's also close to the historic district of "La Petite France." If you wish to visit the European Parliament and institutions, the nearest bus stop is just a 3-minute walk. Behind the hotel is a commercial center "Place des Halles" where one can take lunch including oriental food, and for other purchases like shoes, clothing and jewelry. The hotel staff is charming and ever-present. However, I booked for a triple- room but the one given to us was actually a double-room with an extra bed tucked right infront of the closet making it unuseable to hang our clothes. I must say room 124 is ideal for 2 persons but quite cramped for 3. The bathroom is fine except for the toilet bowl located in a tight corner. Wifi in the room was poor -slow and unstable. The dining area is large and stylish with the traditional alzatian decor. Breakfast was rich and of good quality. One day it rained and it was so nice there were black umbrellas in the lobby which the guest can take out.

  • 5
    « Great location -- nice hotel. »

    Came in on the TGV from Paris -- easy walk to the hotel. Room is spacious, good WIFI, coffee/tea setup, and super bathroom - large, excellent shower. Buffet breakfast is very good -- lots of tables in the breakfast room. Our room was on the courtyard side -- very quiet.

    3
    « perhaps we were unlucky »

    We chose this hotel for its great reviews but the room we had was terrible . It overlooked a dirty internal courtyard , it certainly didn't look like the photos and the air conditioning was a total disaster, terribly noisy and didn't cool the room. The staff were mostly polite , particularly on arrival , although a lady on reception ' ignored' us when we needed something. It is worth booking the garage as there is nowhere to park nearby . The breakfast was fine, plenty of choice. It is within walking distance of Strasbourg which is a fabulous city.

    5
    « Very Pleasant Stay »

    We were delighted with our stay at the Best Western. Very close to train station and Le Petit France and Cathedral. We loved our corner suite and the breakfast was fabulous! The staff was friendly and very helpful in accommodating our tandem bicycle.

    5
    « Great hotel with parking, but... »

    A really good place to stay. Everything works well - properly quick wifi - breakfast was good and our room was smart, quiet and had a great bed. The hotel's really well positioned in central Strasbourg so that you can quickly get to all the interesting bits on foot. One very important point though: when the hotel staff offer to park your car, let them! The underground garage is really tight and has a very narrow, steep entrance. No problem for them but stressful for you.

    4
    « Bright Modern Rooms and a Quaint Breakfast Room »

    We really enjoyed staying here because it was not too large and not too small. There are many rooms that open into a courtyard and they are big windows. The lobby is very sleek and modern with an adjacent sitting area that is modern looking but only decorated with antiques. It's kind of nice actually. The breakfast area is a big seventeenth century banquet hall furnished with antiques, many of which will remind Americans of Pennsylvania Dutch and Williamsburg things. The rooms are big bright and airy decorated with color blocks and modern furniture. Plenty of room for suitcases. (And on the 'second floor' American-style or 'first level' European, you can slip out from your room onto the courtyard for a smoke. Or so I would imagine) Lounge full of antiques with better Wi-Fi. ? Wi-Fi isn't great in the rooms, but there is a lounge near the modem. ? Not Near Shopping but near many restaurants. Le Kuhn is fantastic. ? Big Breakfast with great coffee (strong) ? Desk Attendance was constant and very helpful and patient ? View was great into the courtyard compared to most hotels, but there isn't much for you to look at on the outer rooms. ? Accessibility: small elevator but completely accessible. ? Duvet or Sheet ? Windows Open ? Night-Time Darkness if you close the heavy drapes ? Extra pillow ? Bed Firm ? Area around Bed was plentiful ? Lighting was good during the day and in bed for reading, but not so great in the middle of the room at night. ? Tea tray was typical but they also had this new thing where there is a steamer in your room and you can buy complete meals in the lobby. You steam them in the room which is much better than a microwave, of course. The selections were very elegant and priced at regular restaurant levels; €12-27. ? Bar is in the lobby and attended by the desk clerks, but there isn't any delay. There are some very comfy modern sitting places there, as well as the big antique decorated lounge ? Bathroom was fairly large with a ? ? Shower in a wet room ? Storage shelves plentiful ? Toiletries were good ? Toilet paper strong ? Toilet comfort was good

    5
    « Good Hotel in Great Location »

    We've just come back from a 3 night stay here. Hotel is easy to find just a 5 min walk from the station and 10 mins to the catherdal and Petite France. No traffic noise at night, even with the window open. Rooms are a decent size and bed very comfortable. Buffet breakfast was good with a good selection of both hot and cold food, and restaurant never seemed too busy. Staff are all friendly and helpful, and it was nice to come back in the evenings to have a drink in the lounge.

    5
    « Great find in Strasbourg »

    This was a great find in Strasbourg. Convenient location and easy to find. Made it easy to walk around town and sightsee. The front desk staff was very helpful and made sure our stay was great. The breakfast buffet was wonderful. Perfect stay in Strasbourg!

    5
    « Great Employees »

    The staff at the Best Western Metropole in Strasboug, France went out of their way to accomodate our needs. To get up at 4:30am and have a breakfast prior to leaving for the train was extremely considerate. Rooms, service etc. were second to none. Thank you for a job well done!

    4
    « Good value for money in a nice 3 star hotel! »

    This a very cosy, quiet and traditional Alsatian hotel offering comfortable rooms and a well served breakfast. Staff was very helpful and friendly. You can also use the car garage for a very reasonable day price. The only minus is the non-existent curtain in the shower, the bathroom floor tends to be all wet. But anyway, it is definitely a place to stay.

    4
    « Simple but good hotel. »

    I couldn't get another night extension on my hotel room at Hotel Maison Rouge and stayed here for the one extra night. While this is rated 3 stars compared to Hotel Maison Rouge, I thought the room here was in a better condition than the room I got at Hotel Maison Rouge. The room was spacious with a large bathroom and you can see the room has been renovated. Included in my room rate was breakfast which was served in a quaint dining room. The breakfast had a nice variety - from hot to cold dishes. The dining room was spotless. Check in was very efficient and quick. Overall my stay here was pleasant and if I was back in Strasbourg would definitely book a room here. While the hotel was not in the old town, it was within a short walk (10 minutes). The main train station was near this hotel.

  • 5
    « Fantastic! »

    Cannot recommend this hotel highly enough. Perfect location in easy walking distance from rail station and to cathedral, petite france etc. stayed for two nights with my grandparents (80 yr old) and my husband and we all loved this hotel. Staff were so so polite and helpful and all spoke perfect English. Fantastic restaurant just down the road called Kuhn, (see separate review) and a great patisserie just around the corner. The free breakfast in this hotel was plentiful and the pool table and bar helped us occupy ourselves in the evenings one the 'oldies' had gone to bed! Can't wait to go back to this hotel, hopefully for the Christmas markets in December.

    5
    « Great hotel great place »

    On the 8th leg of our September trip we stayed at the Best Western Hotel Monopole Metropole in Strasbourg in France, We found the hotel o k and are car was parked by a very polite hotel porter he also carried our luggage to the room, the reception staff were very helpful and nice as were the bar staff, The hotel is very comfy and clean and the breakfast was of a high standard , The hotel is in the city centre so there is lots of good restaurants in walking distance, I would definitely recommend this hotel.

    4
    « Good location for train traveller »

    Easy 10 min walk from train station. Exit main entrance, cross park, down street to left of busy street on the right. Nice clean room, good access to local sites and many restaurants and coffee shops in area. Had room on front side over main entrance - noise not a problem. Large dining room with large selection for breakfast. Friendly, helpful staff. Free wifi, ATM close by. Would stay here again especially if train traveller.

    5
    « A Great City Break »

    We spent three nights here to visit this lovely city. The hotel is in a very quiet location just five minutes walk from the Petit France area and all the main city attractions. The room was very comfortable and the breakfast excellent. It was our first visit to Strasbourg and the audio-guide available from the Tourist Office to tour of the city is highly recommended - it took us all afternoon and was very informative. If we were visiting again we would certainly stay here.

    4
    « Would recommend it- definitely!!! »

    What a pretty foyer- small and old fashioned and done up so tastefully. Excellent staff -especially Veronique. We spent one night in Strasbourg and were happy with the room in the hotel. Small but neat and very nice bathroom. Most importantly they spoke in English and that was a great help!

    5
    « Highly Recommend »

    We stayed two nights, one week apart, and both times very positive experience. Pleasant staff, nice rooms, not all rooms are the same, one;k;k time we had a tub and other stay we did not. One negative is the height of the tub. I am fairly agile and it was a bit of a struggle to get in and out. When making a reservation keep this in mind. One morning we had to catch a bus to Frankfurt, at 6:15, and asked if they could have a small breakfast ready for us before heading out and they did provide this for us. The breakfast buffet is superb. The buffet doesn't open until 6:00. A side note----Check out the restaurant Le Kuhn a couple blicks away. Quality of food outstanding, prices reasonable and service excellent. S

    5
    « 6 night stay »

    The staff hotel was very helpfull and pleasant. The hotels position was great as well as you are very close to the historic centre (15min. Walk) and still good take off place for driving around the Alcase region and the Black forest in Germany. We would definetely visit again!!!

    4
    « Well placed & well run »

    Just a hop and a skip from the station, this hotel is handy for arriving by train and within a short walk of most of the old town sites. A very friendly welcome, comfy room and excellent breakfast make this a great choice for Strasbourg. What's not to like?

    5
    « Excellent choice »

    This is a very warm friendly modern hotel located right in the center of Strasbourg within a walking distance to the train station and most of the places of interest. The hotel is on the one way street. It is a bit of a challenge to find it at first but after a few circling around we finally found the entrance. The reception staff was very friendly. They speak 3-4 languages each and always seemed eager to help with any question we had. Rooms are very well appointed. We stayed in the king room with two sofas. It was enough for 4 people. Bathroom was super small but clean and with a great shower. Breakfast is what won us all. It was a buffet style with high quality products and way above typical continental fare. We would highly recommend the hotel to anyone and would stay here again.

    4
    « Good hotel for a stay in Strasbourg »

    Best Western Monopole Metropole is a good hotel choice if you arrive at Strasbourg by train (no parking if you arrive by car), at less than 10 minutes of walk. The hotel personnal was friendly and professionnal and they took care of our luggages (we left them to the reception because we arrived too early and they put them in our room without we have to ask).. The room was modern, enough large for us and well equiped, with a very good wifi. For the hotel location, it was easy to go everywhere at Strassbourg by walk or by tramway (10 min of walk from "Ponts Couverts", 15-20 min of walk from Cathedral, a lot of restaurants between these points). The breakfast was good enough for us, with some fresh fruits, some choices of juice, coffee, bread, meats, cheeses, cereals and some hot dishes (2-3 choices, max). Not the best breakfast, but enough to start a day of visit. We really enjoyed our stay in this hotel and Strassbourg was a must in our european trip.

  • 5
    « Very satisfactory stay »

    Right from our arrival it was a very positive experience. The receptionist was very helpful, and a man drove our car into the garage. Good, clean room. Discount vouchers for sightseeing by river boats. Very good breakfast next morning. While we went sightseeing our luggage was stored in a room, free of charge. Excellent service. Carl

    5
    « A very welcoming place to stay »

    We received a warm welcome on arrival and the high standard of customer service was there throughout our 4 night stay. The reception staff were very friendly, the team who worked the breakfast shift were very hardworking and the room was kept incredibly clean. Great staff, great location, excellent value for money.

    4
    « Great on all accounts »

    We stayed 2 nights here and were very pleasantly surprised, we initially choose the hotel due to the location, close by the train station as this was how we arrived into Strasbourg. The rooms were clean and nicely decorated. The staff were very friendly and went out of their way to say 'bonjour' to our two little kids. Would stay here again and recommend to friends or family.

    1
    « Bed bugs - punaises de lit - chinches - bettwanzen - cimici »

    Unfortunately there's no way around what would be a zero rating, if Trip Advisor offered that option. When we first entered the room there was an unusual odor that I could not identify. But having been in hundreds of hotel rooms over the years, with lots of different odors, I just sort of filed it away in my brain. I noticed during the night that it was stronger around the pillows (which, by the way, were really lumpy and felt deteriorated as I squeezed them through the pillow case). The next morning we exchanged the pillows at the desk, but while we were out sightseeing I noticed what I thought were mosquito bites on my arm, though we had not seen any mosquitoes so far. Later, back in the room, it registered with me that the odd odor was greatly reduced, which I attributed to the pillow exchange. But when I woke up the next morning and got out of bed, I saw two things: 3 bugs crawling across the sheets, and more bites on my arm and torso. I fired up my iPad, went to Wikipedia and read up on bed bugs. Clearly that's what the insects on the bed were, that's where the bites on my body had come from, and, as it turns out, the bugs were also the source of the strange odor. We went to the desk, showed them the evidence and checked out of the hotel. I give the desk staff (and the manager) credit for quickly accepting responsibility and for not charging us for the second night (though they should have waived charges for both nights). They went out of their way to help us with our bags (we had segregated the clothes we had worn there so we could sterilize them later). But at the same time, it's clear to me that the infestation in our bed (and pillows) must have been there for a long time, given the odor that was strongly present. I assume their housekeeping staff had not been trained on watching for bed bugs, had not pursued the odor, and certainly had not been taking care of the rotting pillows. Even without the bed bugs, though, I have to say that this is not a great hotel. It's a large establishment in a gritty neighborhood near the train station. We had to park our car at the station and then walk about a half mile back and forth to the hotel. While the room is large enough, with a big bathroom as well, the tub/shower is absolutely treacherous. The tub is elevated off the floor, slippery and narrow, with no grab bar for entering and exiting when showering. It would be very easy to slip and fall in this tub. Also, the bathroom floor is raised above the level of the sleeping area, so in the dark at night it would be easy to trip while entering the bathroom. Finally, regarding the bathroom, there is no counter for toiletries, despite the ample floor space. We had breakfast at the hotel both mornings and I would call it marginal. It's a very crowded breakfast room, with limited food selections. The meat choices disappeared almost as soon as they were brought out, and then there would be a long wait before the platters were replaced. Staffing is obviously short, with many tables remaining uncleared while guests kept coming in to eat. There are a handful of pluses for the room which, however, don't offset the minuses. Unlike many European hotels, this one does have a regular closet rather than an armoire taking up scarce floor space. That left room for a couch and a small fridge. The room was air conditioned - a real plus in the 99 degree (37 C.) August heat. There was also an electrically operated sunshade over the window, which was welcome with the hot sun that rose early in the morning and set late in the evening.

    5
    « Great stay »

    Wonderful hotel, centrally located with very accommodating staff. Christian at the front desk is an extremely helpful and accommodating staff member. Breakfast was fantastic with many choices all included in the price of the room. During our recent stay in France, we stayed in four other Best Western Hotels and this one was the best in overall experience.

    4
    « Gem in Strasbourg, France »

    Wonderful hotel with great staff. Rooms modern and well appointed. Terrific breakfast. Within walking distance of train station and all attractions. You will not be dissapointed with your stay there. A real gem.

    4
    « Comfortable with a reasonable price »

    I was staying there one night, it was comfortable and pleasant. The room is not spacious but well decorated and the breakfast is good, not many choices but very high quality. I love the big beautiful painting on the wall.

    5
    « Great experience »

    The hotel is located well within walking distance of the old city and all the sights. The family room was comfortable even thought it was a bit crowded when we were all in the room. Breakfast was...

    5
    « A very nice hotel, Good old style and perfectly placed in the city »

    Extremely nice and helpfull staaf. Old style hotel with a perfect situation in the city. I got a very nice room in old Alsac style. they have a little bar in the hotel. You just walk 2 blocks and you are in the inner city, ýou walk 3 minutes more and you are at the bíg department store Gallerie Lafayette, i you not prefer to stop somewhere at the way for a beer or a glass of good wine.

    5
    « Monopole-Metropole »

    We stay at the Monopole-Metropole every year when visiting Strasbourg. Everyone at the hotel is so welcoming and we are already looking forward to our next visit. The location is convenient for the city centre and the railway station. The rooms are very comfortable and the buffet breakfast is excellent.

  • 4
    « NICE and typical place - Well located »

    3 mm from the railway station - very nice and typical hotel - I recommand this hotel to any trip proffessional or personnal with familly - very convenient when you travel by train - the service of car parking is excellent

    5
    « Nice hotel »

    Nice hotel, convenient to the train station and the center of town, quiet, and a good value. This hotel is better than the ones that are right next to the train station. If you want something with a lot of nightlife, this probably isn't for you, but great for a business traveler.

    5
    « Great Nights in Paris »

    My wife and I spent our first trip to Strasbourg at this Best Western and could not have been more pleased. Staff at all levels were very friendly and helpful. The provided breakfast was excellent with a wide variety of foods both hot and cold and everything in the hotel was very clean and orderly. Even the bed was very comfortable in light of a difference between American and European mattresses which tend to be thin foam on a platform compared to full size mattress and box spring sets. Location was also perfect for our trip as we were only a few blocks (walking distance) from the train station.

 

Getting to the hotel ...

All directions
·From: All directions. The Best Western Plus® Monopole Metropole is located on a quiet in-town street near the TGV railway station and in the heart of Old Strasbourg. ·From: The north. Take A4 and exit Center-ville. Go toward Gare SNCF and then Place des Halles. Before the bridge turn right and go toward Bibliotheque Municipale and gare centrale to the Best Western Plus® Monopole Metropole. ·From: The south. Exit Center-ville toward Petite France - ENA, after the bridge turn left, follow the river. At the third bridge, turn left at the first street on your left toward Bibliotheque Municipale to the Best Western Plus® Monopole Metropole. ·From: The east and west. Travel toward Gare centrale. ...

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