BEST WESTERN Parkmore Hotel,  Stockton-On-Tees

3.5/5  - based on 390 guest reviews.
636 Yarm Road, Eaglescliffe, TS16 0DH, Stockton-on-tees, Great Britain - See map
+44 1642 786815 +44 1642 790485

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Spa
    Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 390 traveler reviews
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Originally an old Victorian house, the Best Western Parkmore Hotel has been tastefully converted to a three star hotel that offers the best of past and present. The hotel has undergone a refurbishment program to enhance its period features, taking it from a traditional family run hotel to a more modern `boutique style' residence. The hotel is fit for all your exercising needs, with excellent leisure facilities including an indoor swimming pool, spa, hydrotherapy spa, gym and sauna. We have three well equipped conference rooms too, as well as a civil ceremony license for those who want to tie the knot and celebrate the night away under one roof. JS @ 636 offers a wide range of modern British cuisine, using seasonal fresh produce where possible and the Eaglescliffe Golf Course opposite the hotel serves up gorgeous greens too! We're one mile from picturesque Yarm with its cobbled high street, previously voted best high street in the Britain.

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Room 1

Guest reviews


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based on 390 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
113
Verygood
 
99
Medium
 
100
Poor
 
47
Horrible
 
31
Business Business 150
Couples Couples 101
Family Family 59
Friends getaway Friends getaway 35
Solo travel Solo travel 20
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Parkmore Hotel,Stockton-On-Tees
  • 5
    « Event »

    Our organisation enjoyed a wonderful, early Christmas meal on Friday. The staff did us proud and served beautifully. Nothing was too much trouble and they were lovely and friendly. The dinner was delicious, too, and we will be returning.

    1
    « Worst stay ever! Left room at 2.30 am in desperation. »

    If I could leave 0* I would. We booked a room and meal package for my birthday. On arrival realised there was a wedding function but initially enjoyed use of spa and then the ok meal. However we raised concerns as our room was next door to the function and our window looked onto the smoking area. Stupid position for a room. As the evening went on the noise became more and more unbearable. By 1 am I rang reception as there was arguing and shouting from all angles. At one point I looked out of our room door to find a crowd arguing outside of it. I fully understand this is not the hotels fault but equally they did nothing at all about it. Finally at half 2 am we gave in and packed up and checked out and drove an hour home. As we left there was glasses being smashed and the poor night porter in his words " could do nothing they were just laughing at him". Obviously we then tried to get a refund for the horrendous night.....none given. After several phonecalls (with receptionist as manager won't even talk to us) we were offered cost of breakfast back as thats "all we missed". The night porter and reception are lovely but severely let down by management who should've been on call and available when the evening got drastically out of hand and then in the case of the complaints ( which we know they received several) are totally indifferent and unwilling to even acknowledge complaint with the common decency of engaging in a phonecall conversation.

    3
    « Simple, straightforward »

    The hotel is clean and tidy and in a very good location close to Yarm. My room did not have a view but was quiet. It is a bit tired and would benefit from refurbishment in places; updated decor in the rooms, lighting in the corridors, a few repairs around the pool and in the changing rooms. The staff are absolutely excellent - very helpful and polite. I stayed on my own and so ordered room service; there was a good range of choices on the menu and the food was really good.

    4
    « great hotel »

    room i stayed in was simple, but did the job bar food and restaurant used bar food was hit and miss and not the same any night i was there but pizza was good cant go wrong with pizza ...... guys i was with used gym and pool said it was good and well equipped

    5
    « Great hotel »

    Great location near Yarm with very good transport links. The hotel was very clean and well presented. It also has a good gym and pool. The breakfast was superb. Checking in and out was hassle free and the reception couldn't do more for you

    5
    « Brothers wedding »

    I attended my brothers wedding at The Parkmore last week and the place looked quality. The decoration of both the rooms was really nice and the ceremony went really smoothly. The drink prices were reasonable for a hotel and the food was really nice, especially the soup starter. What impressed me was how quickly everything was cleared away after the meals so we could get ready for the evenings entertainment so well done the staff at The Parkmore, especially James and his brother Alex who never stopped all day waiting tables and serving drinks.

    5
    « Perfect »

    We held our civil ceremony, wedding breakfast and evening reception at The Parkmore last week. From start to finish everything was perfect, nothing was too much trouble for James and his staff. I wouldn't hesitate to recommend this venue.

    5
    « Eat hotel with good food and amazing staff »

    We've stayed in the hotel a number of times and every time we come we are made to feel so welcome from our brilliant check in to the check out. The facilities are of a very good and very clean high standard. The food from breakfast through to a lovely evening meal and everything is priced right. The beers lovely and again I can't fault the staff. If you want a nice weekend away then go to the parkmore. While we were there they had a wedding on and by the looks off it the whole wedding went really well and we even got invited in for a drink on the evening reception. Defiantly a 5 out 5 stay for us and will be back again very soon.

    5
    « My wedding venue »

    I got married here last week and I couldn't have chosen a better venue. The wedding co-ordinator James was fantastic and helped us with the planning from the very beginning suggesting local services such as florists, hairdressers and cake shops. We had the room dressed by Special events north east and everything looked perfect, I was unsure about what decoration I wanted for the room and James helped us pick out centre pieces and additional decoration based upon what he thought looked best. Having James help us so much made the whole process that little bit less stressful. Attending their wedding showcase event really helped me imagine what my day would look like as you really cant imagine the rooms being dressed without seeing them first. They transform the whole hotel on the wedding day, walking into the rooms is truly a magical experience. The wedding breakfast was lovely big portions and tasty food made all of our family members happy. Both the Thursday and the Friday the hotel staff couldn't do enough for us which made the whole experience more enjoyable. The hotel rooms which we stayed in the 2 nights had everything we needed and were big enough for myself and my bridesmaids to sit and chill out. The spa was lovely and quite during the evening and we all had time to relax before the big day ahead.

    5
    « Great Night - Great Day »

    The Parkmore was lovely to stay at. We were staying over for my friends wedding and it looked amazing. Both the ceremony room and the breakfast room was dressed so nicely. Another thing I was surprised to find was the drinks were reasonably priced with it being a hotel, which you usually find to be massively over priced, and I did hear a few of my family members saying that also which is unusual because everywhere is usually expensive for them! The room was great and we had everything we needed in there to get ready for the big wedding.

  • 4
    « Great customer service »

    Had a dog friendly room which was on the snug side but mum had a family room and much better. Breakfast was good with a good selection. Swimming pool and gym clean and big for hotel that size. But what most impressed were the customer service, everyone in the hotel from reception to pool to restaurant were helpful and very friendly. A left item was returned within 24 hours much to the relief of the 5 year old who lost it! How a hotel should be run would definitely stay again. room blah staff awesome!

    4
    « Nice will return »

    Stayed for 1 night here and upon arriving reception helpful and friendly arriving at our room after going thru crystal maze type corridors it's that big we had been giving a clean abit dated room but was spotless clean, tea/coffee biscuits shampoo etc. Leisure facilities good especially the hydro pool all clean again Food we only had a sandwich but was nice and came with salad and crisps Yarm about 20-30 walk down hill uphill back up Will definitely return

    5
    « Amazing wedding experience »

    Me and my partner got married here on the 21st of October and we couldn't have asked for any more. We were helped massively by James who was in charge of our wedding and he made sure everything ran smoothly. Both the ceremony and reception rooms were gorgeous and we heard nothing but compliments from all of our guests. Our wedding breakfast again was outstanding and we loved each course as did everybody else. As soon as one dish was finished James was there to clean up and make sure everything was ready for the next course to come out. He really did look after us and organised the speeches and cake cutting to be on time. James really did work hard and was complimented by my new in-laws on more than one occasion, we can't thank him enough for the perfect day that him and the team at The Parkmore gave us, and we will be forever grateful. The rooms we stayed in were also beautiful, everything we needed was there for us to use and it was spotless, the bed was comfy and the place was nice and quiet. The spa facilities were also on point and us and my newly extended family made full use the day after. Well done James!

    1
    « Just not worth it »

    Friendly staff but shabby hotel, poorly laid out with dated decor. Too noisy - squeaky doors that slam through the night. We had a room that was apparently next to the gym as we were woken by treadmill sounds next to our heads at 8am on a Sunday. The room was overpriced and we were surprised to find the rate didn't include breakfast. We stayed here because it is convenient for visiting family. But we won't be coming back!

    4
    « staff impressive »

    Staff very helpful. I complained that the mattress was outdated, spring type, so they bought a brand new one. I was going to change hotels but when they told me to try the new mattress I was impressed. The new one was above average, so well done. Lamb shank is good, fajita also good. Great little gym, with pool. overall , I would recommend it. Just check your bed as you may not put in my old room. So all other rooms may have the old style spring mattresses.

    4
    « Great Hotel, excellent staff. »

    I have stayed in this hotel a few times, the last of which was last week (10-10-16). It is nicely located, just outside of Yarm which is a lovely little market town that is well worth a walk around. The main feature of the hotel is the spa which is very good and very well equipped. I was staying in a junior suite which was quite comfortable but the lounge area could maybe do with a television as it really seems a little pointless, it means you cant sit in the seating area and watch it. There is a lack of sockets, particularly at the bedsides. Aside from this the rooms are fine. The restaurant is very good with a nice variety on the menu at a reasonable price. The highlight of my visit is always the staff and at the Parkmore the are very good indeed, in particular Courtney and Jenny on reception, Alicia and Jennifer from the restaurant and the staff from the gym. All in all I would recommend this hotel to anyone.

    4
    « Spa day with afternoon tea »

    Had a fab half spa day, could do with abit of tlc and lockers that work, but i was surprised at how much you could use at the pool and afternoon tea was nice. All staff were friendly too and i would go back. I would say good not very good but no option for that.

    3
    « Nice hotel but dated »

    Spent a night here on a business trip. Double room. Room was ok but fairly dated. The decor is a bit old. The staff were friendly and really helpful with any queries or problems. Breakfast was typical continental affair on offer with a full cooked breakfast on order. The restaurant where breakfast is served is very nice and recently modernised. This is also open in the evening for dinner, but having not sampled the evening menu I can not comment. On check out it appears they are in process of trying to update the front of house areas. Hopefully the bedrooms will be updated soon. The only downside (if you are a light sleeper) is there is a main railway line at the back of the premises with frequent trains and with it being fairly close, it is noisy as the rooms double glazing needs to be upgraded or modernised. Otherwise, for me, an average hotel compared to other Best Western hotels I've frequented.

    5
    « Wedding Day »

    We booked the Parkmore as our wedding venue back in January this year and from to start to finish the staff were superb. James the operations manager dealt with our booking and held all the meetings we had talking us through every aspect of what to expect for our special day. We decided to use 'Special Events' on the recommendation of James as they are the hotel's official supplier of wedding decorations etc and we are so glad that we did. Everything was perfect! (Marilyn and Rob are just lovely) We had family and friends travelling from different parts of the country so James made sure we had enough rooms reserved until they were needed. We used the hotel from Friday 23rd - Sunday 25th September and everyone enjoyed their stay. The food from sandwiches on the Friday, a meal on the Friday night, Breakfasts both days and the Wedding Breakfast was just beautiful! Everything ran like clockwork, we were so impressed! I had worried from start to finish and James kept reassuring me all would be ok, it was, but better! We had a very small, intimate wedding of just 27 people and if this is what you are looking for I can't stress to you enough that the Parkmore is the ideal place for your wedding. I had rang round lots of places and nobody could accomodate us as well as this lovely hotel did. The staff from reception right through to the night porter, waiting staff, every single one of them was brilliant and very friendly. We will never forget our perfect wedding day so thank you so much to your fabulous team we had the best day! Kindest Regards Alesha & Jeff

    4
    « Nowhere near as bad as the reviews »

    Was very wary having read reviews. Yes it isn't up to date with clinical new décor or features- but that's what we liked about it, it had warmth and character. Staff were wonderful .. spa area we enjoyed as an added bonus. Only let down was the restaurant was a bit pricy for the portion you receive -- other than that we will DEFINATELY stay again :)

  • 5
    « weekend break »

    On arrival , staff were very pleasant, had a suite which was extremely spacious , comfy and clean. I made full use of the leisure facilities for the weekend , loved it , nice and relaxing . Food in the restaurant was lovely, amazing staff , very friendly. All the staff in the hotel made me feel welcome at all times off the day A weekend of relaxation , lovely area too

    2
    « Needs updating desperately »

    I stayed here visiting a friend. I booked a double room, I checked in and went to the room walked in and walked out again. Not what I was expecting for a best Western hotel I have stayed in quite a few and this is not up to there usual standard. I went to reception and asked if there was any better rooms with a bigger bed (just nicer really) I was told that a there was a suite. I went to see the suite and it was alot better but no where near worth the £120 price tag. I have seen better sofas in skips! I accepted my lot and took the room as I was tired and wanted to relax. Thought I would make use of the spa which is why I had booked the hotel. It was OK also in need of some attention though. Overall this hotel is very dated and needs some money spending on it forget the "best" in the title as it certainly isn't that. In hind sight I should have moved to a different hotel. The staff on the other hand where helpful and friendly certainly the hotels best attribute. Didn't eat here so can't comment on the food. Come on best Western get your cheque book out and spend some money bring this hotel up to the standard of your other hotels. Won't stay again unless they spend some cash on it. Staff 9 out of 10 Hotel 3 out of 10 that's being generous

    5
    « Quiet and friendly »

    Very nice hotel with friendly staff. Room was a little compact for a double room but all the same, clean, tidy and more than acceptable. Staff on reception, housekeeping and restaurant were all very friendly and welcoming. We had dinner as well as breakfast and the food was very good indeed with good portions at dinner. The hotel was quiet and central for Yarm, and right next to the lovely Eaglescliffe golf course, perfect!! Will certainly return when next in the area.

    5
    « Nice hotel »

    Stayed here for 1 night for a business trip. Was a very pleasant stay. Had a single room which was spacious enough for me, room was clean and quiet. It was hot so I did have the window open and because I was at the front of the hotel I did have some road noise, wasn't a problem though The room service food in the evening was lovely, the chips were very tasty, as was the apple crumble Breakfast was good with a decent choice of food All the staff I met were courteous and pleasant

    5
    « Wedding Reception »

    We have recently held our Wedding Reception at the Parkmore Hotel and we have to say the service we received from initial booking through to the day has been exceptional. The Wedding Co-ordinator - Arlene was extremely helpful and was on hand to answer any question and very reassuring with any queries we raised. The Operations Manager - James and his team were excellent on the day. the service offered was fantastic and they were all very polite, friendly and helpful, the food served was very well presented and everyone of our guests commented on how lovely it was. The room for our reception was dressed by special Events who work very closely with The Parkmore. The room was very well decorated and looked amazing.The House DJ was wonderful he kept the party going all night with his choice of music which suited all our guests. The Bridal Suite was very clean and very well presented and our guests were very pleased with their rooms. We would definitely recommend The Parkmore Hotel and their services to anyone who is looking for a venue. We would like to thank them all for all the kindness, help and support planning our big day. THANK YOU :}

    3
    « A mixed bag..... »

    I`ve stayed at the Parkmore on a number of occasions and it`s an ok hotel if you`re away for work. The negatives are it is quite tired and can be noisy at night, due to the A/C plant outside on the roof - the rooms can also be very hot. On the plus side it is close to Yarm which is lovely and you have the use of the gym/pool, which is probably the reason why a lot of people use it even though it`s not that cheap compared to the likes of Premier Inn etc. Restaurant is quite average but Yarm is full of great eateries and only a 20 min stroll

    4
    « Above average »

    The staff are all very friendly. The food was good on the whole. The availability of the menu was not 100% but it is varied enough that there was plenty to choose from. The leisure facilities were excellent and included in the rate for the night. Service is not the fastest in the restaurant but the atmosphere is relaxed and you don't feel rushed when the food does come. The rooms are some what dated, well the 2 I have stayed in at least. But they do offer good WiFi with satisfactory coverage. There is ample parking and the surrounding area seems nice enough to not worry about any trouble. Yarn is definitely worth a night out. It is only a brisk 15 minute walk from the hotel.

    5
    « fabulous and stress free wedding »

    Our wedding day on 28th Aug was the absolute best day we could have ever hoped for. The staff were extremely helpful and concientious and i can not praise them enough for making our day so memorable and enjoyable for us and all our guests. From the warm welcome to the lovely clean rooms, attentive waiting and bar staff and the kitchen staff producing tasty and moreish food, faultless. An extra thank you to Special Events for dressing the rooms and making them look magical. The whole booking and arrangement process was stress free and very good value for money.

    1
    « Mr Booth »

    Don't know where to start. This visit was the third time for us and up till now I have always recommend it to friends and colleagues. No more !!!! We booked on line for the Dinner bed and breakfast deal and to use the spa facilities I phoned up the day before our stay to book the table for 7pm .. So far so good ... BUT on arrival was then told the dining room was closed that day for a wedding but they could do me a bar meal... Then told me the spa was closed... So I had paid full price for the offer and was told I could have half of it... Once asking for a refund I was told it was on my booking confirmation that the spa was closed ??? So we showed them it and nothing. After talking to five people I finally managed to get my refund and was left with a unhappy wife on here birthday... So JURYS INN to the rescue.. Parkmoor 3 star. JURYS 4 star and a better deal.. I fully recommend JURAYS INN in Middlesbrough centre. Sorry parkmoor you have lost a repeat customer.

    4
    « Birthday Fun! »

    I booked the Yarm room for my 70th birthday party, 18 adults and 8 kids and this room was perfect for the occasion. French windows opened out onto a courtyard where the kids could play, the bar was right next door and there was plenty of room for the kids to run around. Our meal was excellent and the service was good, especially considering they had a big wedding on at the same time. Contrast this to Wynyard Hall where we had a family gathering at the same time as a wedding and our service was dire! Overall this hotel needs a facelift as it is very dated but we had an excellent night and I had a great birthday!

  • 2
    « It's Life Gym But Not as We Know It »

    Apologies to any non Trekkies who may think I've completely lost the plot with my title. I've been a member of the Parkmore Gym for a few months. I will not be renewing. Here's why.... No induction No fitness test Zero visibility of the workout areas for staff on duty (surely a risk for those many elderly members) Very tired equipment desperately in need up upgrading Pool would be better placed with a small villa in Spain Changing rooms very tired and showers...well let's just say I used them once Zero communication outside of checking in and leaving. Simply not worth the fee On the upside staff are mostly very pleasant and engaging except for a couple of individuals and members who give an impression that you're invading their own personal space by being there. By contrast my new Gym has far more space, professional approach to membership and the fee is comparable. Having read the general reviews of the hotel I think Best Western need to take a look at the site as a whole and invest if they want it to be a viable concern.

    5
    « Excellent »

    Fabulous hotel!!! Staff were so friendly, genuine and helpful. They ensured we had everything we needed and went above and beyond to ensure our stay was a pleasant one. The room was very modern,spacious and clean. Thank you for a fabulous stay. We would definitely book again.

    2
    « Very disappointing »

    Stayed here last night and a summary as follows; Rooms are dated, in desperate need of modernisation and very noisy with wafer thin walls Woken up twice in the night by what I can only assume was the old fashioned water system whirling away Ordered a ribeye steak with Diane sauce and got a sirloin with peppercorn! To be fair to the young girl serving she was on her own with little support and was trying to do her best Reception never asked or cared about my thoughts on my stay A really disappointing hotel and one that is now off the list for future. I would not recommend.

    2
    « Expensive and basic »

    To start off with some positive aspects of this hotel: it is situated within walking distance of the beautiful town of Yarm, the staff were lovely and it has a terrace to sit outside. Overall this was a quite unpleasant stay due to the hotel being incredibly basic for the rather high price (~£100 a night for standard). A minor grievance was the card machine's constantly malfunctioned meaning that you had to move from area of the hotel to another to pay for things e.g. drinks at the bar paid for in the lobby. The real issue came with the actual room itself. Having paid extra for a suite in order to stay in the same hotel as my colleagues, I was greeted with a lovely looking bedroom. However, upon entering all was not quite as good as it seemed. The bathroom was basic but fully functional. However the real issue was the fact that it was summer and the room was glowing hot. Having no air conditioning is not something that would normally complain about (a hotel in the north east would not have a need for it most of the time), but with the windows being either bolted shut or broken in a shut position there was no way to alleviate the horrendous temperatures. This was compounded by a lovely skylight creating a greenhouse effect and there being no minibar to provide any kind of cool refreshment or cold relief. There was an old fan in the cupboard, but this was so loud and inefficient it just made matters worse. Finally, breakfast was an incredibly meager affair with half the options not available (could even get a banana or apple) and the remaining options not being pleasant. It needs to be stated for the sake of fairness that the staff were overall very helpful and apologetic throughout the stay and that I did not use the spa facilities which I have heard positive feedback about. I would still not recommend this hotel though.

    5
    « Spa & Afternoon tea »

    Recently enjoyed a spa day and afternoon tea here and loved it! The pool, jacuzzi, hydrotherapy pool, sauna and steam room were more than enough to keep us occupied for a couple of hours and very relaxing. The afternoon tea was delicious and served with mini bottles of Prosecco. The weather was fantastic so we managed to enjoy this on the gorgeous sun terrace. All the staff were friendly and helpful. The only things that would have made it better were if towels/ robes were provided and if there was a beauty therapist on site to book extra treatments. However this was fantastic value for money and I would highly recommend to anybody looking for a chill out afternoon.

    4
    « Fantastic customer service »

    We had a 2 night spa break and chose this hotel as we'd not been to this part of the country before. It's just a 20 minute walk into Yarm which is well worth it - we found a nice cafe and were able to sit outside in the sun. We ate dinner at the hotel and found the waitress to be really friendly, there was a decent choice of meals available and they were reasonably priced. Both mornings at breakfast the staff were helpful and were able to rectify a query we had quickly and to our satisfaction. Breakfast was superb - lots of choice from the buffet and good quality food. Dinner on our second evening was served in the bar and although the menu was more restricted than the previous night there was still plenty to choose from. Once again, the bar staff were very friendly and helpful. The room itself was clean and everything worked fine. The spa could do with a bit of an update but again, everything worked and there is a good range of facilities (gym, pool, jacuzzi, steam room, sauna and hydrotherapy pool). You can also order lunch and drinks to eat by the poolside tables. All in all I have to say that of all the spa breaks we've been on the staff here are by far the best. Nothing was too much trouble for them, they seemed genuine in their friendly approach and clearly cared that we had a good experience in their hotel. We'll definitely go back again and would highly recommend this hotel.

    1
    « Won't be back »

    Came here not expecting a 4 star room but when in the room I would class it more as a hostel we payed for an upgrade although if that's what you call an upgrade then I wouldn't like to see the standard room .... The room was dated and apparently it was renovated the bathroom was like a granny's toilet and too make things worse we woke up to a stranger who came into our room at 10am! Never will wee be back here room 124

    3
    « Good, but needs updating »

    Business trip for a couple of nights Seemed to have good facilities (which I didn't try) Rooms and corridors could do with a lick of paint Main road at front and a railway at rear, although I hardly heard either Only ate the Breakfast which you had to order, so fresh and hot with a good choice

    3
    « Restaurant closed - eat in the bar! »

    Stopped at this hotel in order to visit the Tees Transporter, and selected partially due to leisure facility (pool) and parking. Parking is quite spacious and looks like it could cater for everyone using the hotel. The leisure facility has a small pool which unfortunately on the day I chose to visit was overtaken by a parent/toddler group. This left me with a 3 metre square area to swim in (half the pool) which was pretty useless. On the plus side there is a hydrotherapy pool as well as the standard spa. Sauna are split male/female which is great for single ol' me but not be so great for families. Again on the day I went the restaurant was closed (despite being advised as open seven days in the room!). I was left to dine in the bar, albeit with the restaurant menu, but without a proper table and setting. Breakfast was served in the restaurant and is self service cereal / juice and cold cuts but hot food (other than toast - self service) is cooked to order. Reasonable meal, though I was served a grilled tomato I had advised I did not want. For £63 (single Room) i would say it was quite reasonable - a clean room, not to small but not exactly spacious and comfortable bed. If it wasn't for the meal experience I guess I would have really enjoyed it.

    2
    « In need of renovation »

    I stayed here for business, and I have to say I had my reservations due to another poor experience at best western in Plymouth. The hotel is in serious need of updating. The heat was unbearable both in the rooms and dining area. The sweat was literally running down my forehead eating breakfast, there is no air con and the fans try had in operation were about 50 years old and didn't make even the slightest bit of difference. When I went to get breakfast, no one was there to seat or greet me. I just did my own thing and wasn't able to get hot food. The rooms are a decent size but mine was right next to the kitchens extractor fan so I was woken up at 06:30 every morning and it was VERY LOUD. The weather was scorching and the hotel had no air con in the rooms which made things uncomfortable. I won't be back

  • 5
    « Excellent »

    I do love Best Western hotels! Room clean and modern. Swimming pool good, sauna, steam room, jacuzzi good, hydrotherapy pool was excellent!!! Sunday carvery outstanding, breakfast great too. Would highly recommend! Just a mile or so walk to the centre of Yarm which is worth a visit too :)

    2
    « Nowhere near a £100+ a night hotel »

    I paid £115 for a one night stay in early July. I was disappointed. While the staff were nice and friendly, the hotel was dated and facilities very limited. I also got the impression from it's professional pictures that it was set close to a park but far from it. Was on a main road. The WiFi was very temperamental. Overall, I was disappointed given the price I paid. Had it been £60, I wouldn't be writing a negative review.

    4
    « Great stay »

    Stayed here on two separate occasions, and both stays have been great. Staff are really helpful and friendly. The rooms are a little dated, but clean. The hotel is a 20 minute walk from the town of Yam, which has some nice restaurants and a few pubs.

    5
    « Fantastic Hotel »

    Stayed here over the weekend and what a lovely hotel it is, the staff are so friendly and helpful. We dined in the lounge as restaurant was closed but that was no problem, still received same service and watched tele which eating so we were happy. Bed was a bit hard but was only for 1 night so was ok. Will definitely be staying again

    4
    « Visiting for a family christening »

    Very friendly staff, great pool and spa facilities, room clean and bright, ceiling fan excellent as room was quite warm. Evening meal and the young lady serving excellent. Only downside was a chaotic breakfast. But would stay again if in the area.

    5
    « Nice spot »

    Visited for one night as a base for a christening nearby. The staff were all excellent and welcoming. Great receptionist gave us all the info we required making it a smooth check in. The bar man was very welcoming and had time for a chat. Room as mentioned was red hot but there was a fan in the room and once on sorted it out so have obviously listened to feedback. Leisure facilities excellent and again friendly staff. We ate in the restaurant and excellent food and good portions. Again a chatty waitress who was very friendly The only downside was the breakfast which was nothing short of chaos. We arrived and was shown to a table. Went to the buffet and half the items not there. The man there kept saying to everyone it will be here soon but then a tiny amount came out but the dining room was full and lasted seconds. May have just been a one off but did let down the weekend.

    3
    « Ok, but dated. »

    My first visit to this hotel. My first impression was a good one. The outside of the building was well kept and grounds well tended. A good size, free car park next to the hotel. The reception staff were warm and welcoming. The enterance hall and lobby had an old English feel. Unfortunately the theme of old was joined by tired the further away we went from the front of the hotel. The room was a double, the bed was comfortable and the linen was clean. The general cleanliness of the room and bathroom was ok. The decor was tired and the general finish was ok but worn. I did not use the health spa included in the room price. We booked breakfast. It was a buffet, the cooked food started to run out when it got busy and took an age to refill. Had to have my breakfast in bits, returning to check if a dish had been refilled. I found the serving staff a bit of a mix between very helpful and grudgingly help full. Overall I had an ok stay. Would I recommend to a friend? Maybe.

    4
    « Good Quality Hotel »

    I have stayed at this Hotel on a number of occasions on Business. Totally agree with other reviews, food very good, nice breakfasts and very friendly and helpful staff. The rooms are in need of some TLC, but they are comfortable and clean. The only downside as has previously been mentioned is the temperature in the rooms I have stayed in. 121, 122, 123, and 124 are directly above the kitchen and are absolutely roasting. Every morning at 06.30 the kitchen extraction unit was turned on and this is a large noisy unit. you have to have the window open because of the room temperature, so don't plan on having a lie in if you are in the rooms I have mentioned. All in all, a good value for money Hotel, but avoid the rooms I have mentioned.

    5
    « Low cost quality »

    This is a very nice medium priced hotel. The staff are very welcoming & the kitchen provides excellent food. Whether breakfast dinner or evening meal. It does a very good special occasion menu. Visit with confidence

    4
    « nice hotel »

    stayed two nights on business friendly efficient staff good selection of well cooked and presented food comfortable room if a little dated good location with lots of parking I would use this hotel again good spa facilities

  • 2
    « Not overly impressed with this hotel as a venue for a function »

    Although this hotel and the staff were pleasant enough there were a number of things lacking as regards service during the function I attended. Prior to the function starting I ordered coffee for 4 from reception. Twenty minutes later the coffee hadn't arrived so I had to go to reception again. Was assured it was on its way. Ten minutes later I again had to ask at reception! When the coffee eventually arrived it was dumped on a side table with no attempt made by the member of staff to ask who placed the order. This led to confusion as others were also awaiting refreshments they had ordered. The bar was next to reception and not staffed so one had to wait until the receptionist was free to serve drinks. At least a five minute wait on two occasions. Function room was rather sparsely furnished and the buffet, although decent enough was nothing special. All in all I would expect better from a three star Best Western hotel.

    4
    « Pdiddy »

    Good atomsphere about hotel, gym and pool great addition and for a hotel gym it is well kitted out. Showing tv in the bar and got to watch the northern ireland euros match on tv ( 2-0 ) and i think the bar maids enjoyed our excitement.. and plenty of noise ! Lol Very friendly staff and chatty as well although we are quite hard to understand ! Will be back although hopefully not for work ! Rooms clean and tidy, beds reasonably comfy and shower and bathroom are a good job ! Only bad thing was the breakfast lol

    3
    « BEST WESTERN Parkmore Hotel »

    Best Western Stockton- Fabulous staff and food. Staff couldn't be more polite and courteous and it would appear that the standard is maintained to everyone who works there. Breakfast and dinner were really good as was the selection; our only drawback service in the restaurant was very slow. We stayed in room 127, this room was extremely hot, and had to ring reception to have a fan delivered to our room which was on constantly throughout our stay. We also ask for some extra milk to me delivered to our room, but it never arrived. We would return to the hotel but not in room 127.

    3
    « Great food »

    Lovely swimming pool area. Food really good and the staff excellent. The only drawback was the small room we had allocated to us. Area really handy for Yarm where the shopping is good, also handy for Stockton.

    4
    « Nice stay »

    We enjoyed our stay here, we did think the rooms were outdated but we didn't spend a lot of time in there so didn't mind. We made good use of the pool & spa facilities which were great & good value for money. The staff were pleasant and we also enjoyed some time having a few drinks in the bar although it was very busy and a little cramped.

    5
    « Another year, another fantastic break »

    Each year myself and my family visit relatives in the neighbouring village Yarm. We chose the Parkmore 5 years ago because of its proximity and easy access to Yarm. The hotel is perfectly located for us as we get the train from To eaglescliffe station. We always stay in room 111 which located at the front of the hotel. This year when we arrived we noticed that there had been work done on the room and a fully new fitted bathroom which looks really good. On our first night we ordered room service. The food was hot and tasty and the young man that delivered our food was pleasant. We made use of the leisure facilities in the morning to find again there had been big changes in the facilities. The pool was crystal clear and Nikki on reception was as ever a delight remembering who we were from last year. This hotel is a lovely hotel who I'd recommend to anyone looking to get away or are in the area. I would like to make a special mention to Bekki on reception who throughout our stay catered to our every need. A true star and epitomises all the Staff and there lovely nature Looking forward to 2017 already!

    1
    « Leaving do »

    Have been to The Parkmore for several functions, but after my visit on Saturday evening I can honestly say I will NOT be going back. The function cost £22 pp and was without doubt one of the worst meals I have ever eaten. For this price we had lasagne and chicken parmos, (child size portions!) chips, garlic bread and salad. The lasagne consisted mainly of a thick layer of congealed white sauce, with what I can only describe as a minuscule amount of meat. All of the food was cold. I can stomach most things but this was inedible. The puddings (when we eventually got them) were just as bad, if not worse. We were told initially that puddings weren't included in the price, which was contrary to what we had been told when it was booked. When they did arrive the potions were tiny and there wasn't enough to go around. For the price it was extremely poor value.

    5
    « 3 night business stay. very good »

    Stayed at the hotel for 3 nights for business. Plenty of parking. Easy check in. Great directions to room and information about the hotel. Ate in the bar 2 nights and room service 1 night. Food very tasty and reasonable. Lovely courtyard garden to relax in after work if the weather is nice - a real little hidden treasure with very little noise. I thought that as my room was at the front it might be noisy but it wasn't even with the window open. Bed comfortable and bathroom clean - everything worked well. Fan in bedroom appreciated although it was very warm during my stay and was difficult to keep cool in the room. Colleague had a room on the other side which seemed cooler but not a major issue. Staying again next week and no worries at all.

    5
    « First experience of a Best Western! »

    Best Western Stockton- Fabulous staff and food. Staff couldn't be more polite and courteous and it would appear that the standard is maintained to everyone who works there. Breakfast and dinner were really good as was the selection. Definitely stay here again when on business

    1
    « Never again »

    I stayed here for business. I stay away 2-3 nights a week and have done for 10 years. This hotel is dated with Staff who can't smile. Rooms are poor with awful furniture and paper thin walls. I have never returned from breakfast to someone having been in my room and removed the towels!!! I couldn't believe it. Not only should they not go in my room till I've checked out but to take the towels is outrageous. Do not stay here!!

  • 5
    « Perfect Day »

    We were married at the Parkmore Hotel and everything from our initial meeting with staff through to check out the day after our wedding was first class. Every request or question we had was very quickly resolved/ actioned, and all of the food requests (gluten free, lactose intolerant or just plain fussy) were catered for in our main meals without any problems, the food itself being of excellent quality. We stayed in one of the suites, which was a large pleasant room featuring a separate drawing room area. The bathroom again was of reasonable size and featured a jacuzzi bath and a shower. Breakfast was a buffet affair, offering a choice of continental or full English breakfast, and again was very nice. The only thing I'd offer caution over would be the room placement: although our room was lovely you could hear noise from downstairs from quite early on, I think it was the radio from reception, but couldn't be sure: this probably isn't an issue for rooms at the back of the hotel, but something to be aware of as it did seem quite loud. All in all though, a great experience for us at the Parkmore, many thanks to Arlene and James for all of their help, I'd certainly recommend the hotel as a wedding venue.

    1
    « Truly disappointing »

    Took my partner to the hotel and spa for the day for her birthday treat, as we had visited the hotel several times before and enjoyed our time on those occasions. From the minute we entered the spa, we were met with surly and unwelcoming staff. The spa was incredibly filthy, run down and poorly maintained. Previously, it had all the facilities that you would expect from a classy spa - lovely toiletries in the showers, spotless changing facilities, swimming costume dryer, etc. - this time it was less like an upmarket spa, more of the worst kind of public swimming baths. Every area was dirty and engrained with grime. Yuk!

    4
    « Relaxing on Teesside »

    We stayed here during a short tour of this area for relaxation. We found the hotel convenient and comfortable and stayed for our evening meal on both nights. The staff were particularly helpful and I enjoyed using the very well equipped gym.

    4
    « Lovely Staff »

    Me and my daughter stayed for 2 nights at the weekend in the junior suite. We arrived and were quickly checked in by a lovely lady on the reception desk. Our room we thought was a little on the small side especially as it was called a suite. The room had a space with sofa and dresser and then down 2 steps to the bedroom area which really the 'small' part. It made the bedroom a little on the warm side even with the window open and we both do like to be warmer rather than colder. The bathroom was also tiny but not a problem! On the Saturday after venturing out to the local Butterfly World which we enjoyed we had lunch in the bar. Courtney was really lovely and tended to our awkward needs! The food was lovely, we thought the portion sizes were a bit small! We thought it wouldn't haven't been enough for a big eater! We didn't get to use the leisure facilities, wish we had done really but my daughter would have had to go on her own due to an open wound on my leg. The highlight of the breakfast was the waiter called Craig, he was lovely, very friendly and put us at our ease. Breakfast was brought to our table and Craig even fetched the orange juice to our table for us! On Saturday night we had booked dinner online for 7pm and we had the restaurant almost to ourselves when we arrived. The food again was delicious although once again portions could have been bigger! We also think the menu needs expanding and because my daughter is a vegan we must also say that there should be at least more vegetarian options. We didn't have a sweet due to there not being anything on the menu for my daughter to have and we did have a starter and mine was adjusted for my taste. There is a big free car park which is always a bonus! We do feel that in general the hotel is a little overpriced as we paid £256 for 2 nights, luckily this was with our Tesco vouchers, the hotel would be out of our reach with out them! But we had a nice time and the staff are lovely!! We would use again if we could afford it or we saved our vouchers again.

    4
    « 2 night stay »

    We chose this hotel due to the fact it had a leisure centre attached. They also had a good deal on dinner bed and breakfast. Dinner was good on the first night but the set menu was the same the next night. We complained and they told us we could choose from the menu to the value of our set meals.This was to our satisfaction. The room was nice but very hot, the radiator was off but the heat was enough to keep us awake the first night. Second night we used the fan that was in the wardrobe so it was a lot better. The leisure centre was good. we paid two visits on the Saturday. The first with my to children and again later that day just me and the Mrs. Breakfast was good and it was self service so you could eat as much as you wanted. All in all we did enjoy our stay and yes we would go back.

    4
    « Nice place »

    Used the gym and got a bite to eat, the Gym was okay everything was working and user friendly, nice open area for warmup and stretching ,,, Pool Sauna and other areas all clean and tidy , had a sandwiches was nice and full off filling great staff,, My partner had a makeover and she enjoyed didnt look no different when she came out ,, nice place

    4
    « Relaxing for a day or two »

    Wouldn't want to stay here for long but facilities - the gym, pool, hot tub etc. are perfect for a relaxing day or two. The deals available for a one or two night stays are decent value. Clean. Food of good quality and staff helpful. No real ale, not even bottled real ale. Nearby Yarm interesting and picturesque.

    3
    « Okay but a bit tired »

    Stayed here to go to a xmas party in Yarm. Friendly check in, but the room was dreary. Old fashioned decor and dreadful bathroom. The springs in the mattress were absolutley shot and "twanged" with every move. Only the alcohol helped me sleep. Breakfast was good.

    3
    « CLEAN BUT POOR TO AVERAGE »

    Stayed here with my husband for one night. On arrival the reception was unmanned but eventually a receptionist appeared and did sort out our reservation. Our room was number 127 which is found via stairs and at the end of the corridor on the 1st floor. The room itself was small but clean. The bathroom was equally small but had a bath with shower over, toilet and basin. The shower pressure was very good, however the toilet refused to lose its contents even when holding down the flush and it took several attempts to empty the bowl so not impressed! We had no view apart from some roof tops. There was a party in full swing but the noise was minimal. The bed was comfortable. There was also a proper wardrobe with full hanging space and an arm chair. Breakfast was very poor. There was fresh fruit but left whole so was disappointing not to see prepared fruit salad. Hot food was cooked to order but when it arrived it was not presented that well and the bacon was shrivelled to death. The menu said flat mushrooms, no such luck, the mushrooms were large close cupped ones cut into quarters so I got one in total, again disappointing. The fried egg was also well undercooked with the yolk covered in raw white. The range of fruit juices was also poor with only orange and apple on show. A jug of iced water was also available. The best thing was the size of the teapot.....large! All in all a poor hotel. It does have a pool but unfortunately we did not get a chance to use it. There is also a large car park at the back of the hotel which is free of charge.

    4
    « Nice stay »

    Stayed here one night. The hotel room was clean; but overlooked a house which meant I kept the blinds shut whilst it was light. Staff were very friendly and we spent the afternoon in the leisure area which was lovely. My only real problem was when we went to bed the guy next door was snoring and because the walls were so thin it felt like he was next to me!! Then his alarm woke me up at 7.

  • 3
    « Meeting »

    Came here for a meeting with other colleagues so didn't stay overnight. Conference facilities are ok along with food. Got plenty of tea and coffee and the staff were happy to help with any of our requests. Would come back to use the conference facilities

    5
    « Day spa specialoffer »

    My husband and I visited for the 'fit and feast' special offer of a 2 course lunch and use of the spa facilities for the day. The spa is a little dated but quite functional and it has a nice hydrotherapy pool. I have given the maximum score as the customer service has been excellent and the food was delicious!!

    3
    « Good for short stays »

    I've stayed at this hotel several times as the company I work for has offices nearby. The hotel is located in a quiet suburban area, in what used to be a large house (or several interconnected ones). It's got the basics, nothing fancy, just convenient. Among the positives: there's an indoor pool with sauna, next to a small gym. The hotel is just a 3-minute drive to Yarm, a very small town but with a couple very good restaurants, and a few blocks from Eaglescliff train station. On the downside: the rooms are all different shapes and sizes so you never know what you'll get, although most of them are really small. There's also not much around, so I'd only recommend it for short stays if you need to be in this area. A few years ago the hotel used to have a very good restaurant, with delucious dishes changing every few days. For some reason they changed this concept and now the restaurant has a shorter menu with fewer, more ordinary options. Hope they bring the old concept back.

    3
    « Looks the business but just quite wasn't »

    Room was neat and tidy, clean bedding and towels but tired. Reception staff very friendly and efficient, bar staff attentive. Staff at breakfast needed a rocket under them, too busy trying to seem be professional waiters, but failing. Don't know how many times they walked passed my table and did not pick up the used breakfast dishes. Only seemed to be able to carry one thing to a table, then walk back to the kitchen empty-handed.

    5
    « Wonderful evening! »

    I attended the Adele tribute evening on the 26th February and after many years of not visiting and I must say it was a brilliant evening! The food was absolutely delicious especially the chocolate whisky dessert and portion sizes were very generous, which is unlike many other hotels which I have visited. Service was very quick and the entertainment was fantastic. I will definitely be returning and can't wait for the next tribute night!

    2
    « Attended the Sunday Carvery on Feb14th, 2016 »

    Arrived in plenty of time for a1.30pm booking. No drinks service at the dining table, Bar staff did not know what a sweet sherry was, which was a little disconcerting. Went to the dining room and was disappointed at the selection of meats displayed under the lamps on the hot plate. Turkey, spread about in pieces, roast beef looking over cooked and dry and some slices of gammon. I made an inquiry to the chef as to whether there was any more roast beef available - the response was a shrug and a comment of " That's it ". We decided to leave rather than even try the meal, knowing we were going to be disappointed. On departure I voiced my disappointment to reception staff.

    5
    « Cracking hotel! »

    I stayed for a night over the festive period, the hotel was nicely decorated for the season. I was greeted with a smile from the receptionist, Bekki, on duty and even offered assistance with my luggage. Wanting to make my stay that extra little bit special I decided to upgrade to a junior suite which was very spacious with a large bed and a separate sitting area for that extra relaxing touch. With having family in the area we decided to meet at the hotel for dinner for my birthday celebrations and a pre-Christmas get together. We ate in the restaurant and although the hotel was busy due to the Christmas parties nothing was too much to ask of the staff. This was the same for breakfast - although service was busy the staff still maintained a great quality of standards. We were thinking of going out for lunch later in the day we decided due to the great service of last nights dinner and breakfast earlier in the day we would stay - served by the same waiter, Alex, each time who did not disappoint. Thanks to both Alex, Bekki and the rest of the Parkmore staff for the great service during the stay. I will definitely book again soon!

    4
    « Very nice »

    The staff are welcoming and helpful. The room was very nice and large. The bar was well stocked and there was Sky and BT sport, which is not always the case. The food was really well cooked and when there was an item not available there was a reasonable alternative suggested.

    4
    « Suits me »

    I have been staying at the Parkmore one night a week since November last year. I chose the hotel originally because of its location which is ideal for the work I am doing in the Stockton area. Being honest, some of the rooms I have stayed in have looked a bit dated but that said they have been clean and comfortable. I tend to land there at about 7 pm after leaving the office just before lunchtime, a 135 mile drive and an afternoon / evening meeting in Stockton and it`s always a welcome site. The hotel has the Leisure Centre with a Gym, Hot Tubs, Steam Room, Pool and Sauna which I use on each visit to chillax at the end of a long day. I have found the the food in the restaurant of an evening to be of good quality and the choice of dishes is very good and should cater for most everyone. I have always found the staff very friendly and attentive. (Chloe Jen & Charlotte) as are the staff on reception. Breakfast is also good quality with a good choice of continental and cooked. Like is said in the title it suits me, I find the Hotel comfortable and the staff friendly and accommodating and have booked further stays Jan & Feb 2016.

    2
    « Anniversary Let Down »

    Very dated hotel not up to standard...paper thin walls, small room and old bed which we rolled in the middle together. No duvets and the room was cold. Hardly any sleep due to noise from outside and inside.

  • 5
    « GOOD CHOICE »

    WE needed a good place to stay when we visited fiends in nearby YARM ,and we were not disappointed ,on the way home we stopped off on yarm high street ,which had free parking on sundays, to visit the many shops that were open , and for a nice cup of coffee . on the way home we visited seaton carew.

    3
    « Birthday party stopover »

    My husband and I stayed here on Saturday night, as we were going to a party at the golf club which is just across the road. We were really disappointed with the hotel. Our room was very small and certainly in need of refurbishment, the bathroom was tiny and the suite looked as though it was from the 80's. The pool and leisure area was the same , so dated. We went to a wedding reception there about 13 years ago and it has been neglected since then. The staff were pleasant,but I wouldn't stay there again.

    3
    « Old and a bit tired »

    Stayed one night for a work trip. Clean enough, but clearly an old hotel. Room had been refurbished, but not to a particularly high standard. Wi-fi was free, although signal was a bit "sketchy" in my room...signal kept being lost, so bear this in mind if planning to work and/or need reliable wi-fi. Water took absolutely ages to run hot...nearly gave up! Reasonable breakfast. Eggs cooked to order, so allow additional time for this - remainder of breakfast was buffet service. Within easy driving distance of Yarm Hight Street which has a variety of restaurants and a number of boutique shops.

    5
    « Excellent New Year's Eve dinner »

    Attended New Year's Eve dinner food and service excellent. Booked a twin room which looked like it had been recently decorated very clean and very pleasant. We have been coming to the hotel for over 20 years and it just gets better and better

    1
    « ruined xmas day »

    insisted on payment in full and menu choices in advance which were both provided in November no one in the reception area on arrival so we drifted around until a waitress told us to get a drink at the bar and they would call us when ready one bar man on duty and a big queue booked for 1.45 , told at 2 that our table was ready and given directions to restaurant we walked into the room unescorted and had to wander round looking for our name on a table we waited for about 20 mins watching other tables a walk in and be served with their starter, eventually we got up and went and asked for our starter to be served. there were side plates and butter and we saw others served with bread rolls but we could not attract any waiting staff attention and did not want to get up again so we never did get served with a roll 20 mins after we finished our starter we again had to get up and ask for the sorbet at first we thought we were on the unlucky table then we noticed all of the tables around us were having the same problem an hour after the sorbet we had to get up and ask for our main course , it was served without any vedge which we had to ge up and ask for. the vedge was carott, broccoli and sprouts all served in the same dish very basic, no mash, parsnips, peas or turnip. there was no cranberry or bread sauce and not much gravy on the plate and we didnt like to ask for more. our desert was served quite quickly after the main was cleared and was delicious, one of the children from the table behind followed the waitress to ask when father xmas was coming and was told he couldnt make it! ! the pr material said father xmas would come with a special present for each child. after desert we had to get up and ask for some coffee. we were given no apology or explanation and felt very cheated, we left in bad moods with the feeling we had just been completely ripped off at £66 per head and no one from the parkmore cared except for some of the young waiting staff. I cant believe that we have not been contacted and offered even an apology or acknowledgement that they got it wrong and ruined the day for all of their guests. I can,t believe it. How not to run a business.

    5
    « WICKED WORKS DO »

    We decided to have our works night out here and were not disappointed. Staff were friendly and very attentive. There was an impressive range of drinks available and both bar and food service were efficient. There was a great atmosphere and the live DJ was fantastic! We would highly recommend the hotel and are looking forward to next years night out scheduled at the hotel!

    1
    « Terrible avoid!! »

    Booked last minute so happy to be able to get a room. Booked a double £70 no breakfast included. The best was not much bigger than a single. Far too hot that you could not sleep. Very noisy as its on the train line. Went to use the facilities. Very dirty and will never return or recommend!

    2
    « Christmas day ruined! »

    After visited previously and not encountering any problems we decided to give this hotel another try for christmas lunch.......BIG MISTAKE! after arriving early for our 2.00 clock lunch which had been pre-booked and paid for in November, we weren't seated until 2.45pm, we were served our first course pretty quickly but were not offered any drinks, therefore we went to the unattended bar ourselves only to be met by another diner who advised that he had been waiting over 10 mins already, we waited another 5 mins for a staff member to appear and finally were served our drinks by a member of staff who was apologetic and to be honest seemed to be running the bar single handed. We then noticed that some tables were being offered waiter service for drinks and others were being ignored, I must add that this was not the waiting staff at fault but a lack of staff for this pre-booked event. The sorbet course was served in good time, but we then noticed that other tables hadn't even received their starters. After a further hours wait we spoke to the duty manager and , he said sorry and walked away, at that point we received our mains, which to be honest was a real let down! the beef wellington was soggy and seemed to be microwaved and the turkey was tough, we did not finish our mains as it was not good quality, dessert was served after a further wait of around 30 mins and to be fair it was fine. Another staff member told us that they were understaffed as some staff had not turned up! which would explain things but we were not told that there were delays at the start and not offered anything such as a complimentary drink as a way of saying sorry. After looking around the hotel it seemed that there were a lot of rooms left untidy with dirty pots left on tables. The waiting staff were running around like headless chickens and obviously stressed out with the amount of work put on them by management, which was unfair to them and they were bearing the brunt of the complaints from the other tables! Management need to learn to manage their staff and be willing to assist when understaffed or at least have a plan B in force. They also need to consider the quality of food they are serving when diners are paying £66.00 per head! Changes are needed and very quickly for this business to survive. I don't particularly enjoy writing negative reviews but I wouldn't want anyone to have their Christmas day ruined like us and many other diners!

    3
    « Christmas lunch »

    Food was satisfactory but service appalling, table booked for 2 pm, first course served at 2: 40 then waited over an hor for next course. Main course we are sure was micro waved, as potatoes and meat hot in middle and cold on outside. Lots of tables complaining , no management about to complain to, all young staff taking the flack. No apologie explanation except were told they were short staffed ! Letter to management to follow asking for refund. One table were also booked for new year which they cancelled. Big no go next year. Must say tho that I felt sorry for the young waitresses/ waiters who were doing their best.

    1
    « Fawlty towers was never this bad ! »

    We booked for Christmas Day lunch. Numbers were confirmed, menu choices made and bill paid in full in November. So this is a hotel that should be well prepared. They knew the numbers they knew the menu requirements and they had the cash well in advance. We arrived well in time at 1.30 for our 2pm booking. Despite explaining to the staff that one of our party had to leave at 3pm as he had been called to work it wasn't until 2.35 that our table was ready. Starters were served fairly quickly , the duck however was bland tasteless and little thought had gone into presentation. The next course was Sorbet so we thought that would follow fairly quickly. How wrong we were. After two complaints and a trip to reception to join the complaints queue our main course finally arrived an hour and forty minutes later. We pointed out we still hadn't had our sorbet. At this point the mains were taken away and the sorbet served. Throughout this wait the waiting staff had all but disappeared. Most other tables were complaining there was no drinks service at the tables and no one at the bar, glasses were dry and the wine long since gone. When the mains were brought back they had been reheated I assume in a microwave. Some plates had no potatoes, pigs had no blankets what little gravy there was on the plates had congealed and formed a skin. Food was hot in the centre and cold on the outside. So e staff looked close to tears. When food was served customers applauded and cheered. There was no management and no one appeared to be in charge. Requests for a duty manager were ignored. To be fair the sorbet and desserts were nice and the waiting staff did there best despite a lack of direction or management. Many people left in disgust however long before coffee and mince pies were served. There as no apology or explanation. There was no one available who could discuss or authorise a refund either partial or in full and there was a long queue of people demanding refunds. Whoever is in charge of this hotel is in the wrong profession. Absolute disgrace and Christmas Day spoiled for many including one poor couple who were also celebrating their engagement and the management team were in hiding. Needless to say we will not be back

  • 2
    « Christmas lunch farce! »

    Booked Christmas lunch months in advance with family table of eight. Room: cold had to keep coats on Food: satisfactory, was nice enough but nothing to rave about. No alternatives for children, what child will eat mushroom & Stilton soup or duck salad??? SERVICE:Appalling not enough staff. Shown into restaurant late and had to wait hour and half from starter to main course. Room full of unhappy diners. NO explanations or feedback given to any customers. Would avoid in future!!

    1
    « Christmas disaster. »

    I don't really like to leave bad reviews but as I'm sat in the Parkmore for our pre booked pre selected pre ordered food for 2 hours, I have a the time to fill. We are not the only table unhappy. I can't find a happy one. It's an absolute shambles. Having to beg for a drink service while waiting 2 hours to be served the main course, I fear it may have been longer if I hadn't asked for a refund as I wanted to leave. The manager has zero complaint handing experience. Just stood there, not acknowledging our request and simply apologised and walked off. We didn't know if he had listened to a word or not. Our refund request was solved in the managers mind by ignoring the refund request and jumping us up the queue and brining our mains out first, sending the other tables around us into full complaint mode too. There was no leadership at all and not even anyone on the hotel front desk could offer assistance or even a basic apology with explanation As I sit here listening to tables clap and cheer around me I'm going to leave the review here, just for your info the clapping and cheering is when another tables food finally arrives Certainly not the Christmas cheer people came out for

    1
    « Didn't even get to the place!!! »

    Disgusted, 3 days before our works Christmas party, the parkmore decided to cancel!! Although we have all received out full payments back, no offer of anything complimentary as an apology in fact no apology from the manager because he got a young lad to ring up to do his dirty work! Appalling!!

    3
    « Good hotel »

    Friendly staff. Good size room, everything in good working order. Breakfast well cooked and well presented. Breakfast room should have some background music or a TV or something to liven it up a bit!!

    1
    « Still a shambles »

    100% improvement in the decor. Just a pity the decorators seem to have had free access to the cellar. Painting is appalling ! Clearly a botch job. Most of the staff, not all,though ,are still completely clueless. Prices are sky high and from what I have heard the food is even worse than it was before the alterations. The new manager has been blessed with a superpower. I.e. Invisibility ! Never seen him yet. What a shame. An opportunity to get this place sorted but instead it's reputation is worse than ever. No disabled access at all and the car park is still the joke it had always been. Whoever was in charge of this refurb is absolutely clueless. Harsh but true. I know of at least 20 ex Parkwood regulars who have decamped to the Stockton Arms where it is is more comfortable more welcoming and much much cheaper !!! Still a shambles Parkwood !!!!!

    2
    « Tired and noisy »

    Someone had previously said that this place was tired, and i must admit that I agree. For a price comparison Premier Inns are cheaper, and cleaner! At times it was very noisy during the night and was near train line. The restaurant was very poor, chicken over-cooked and chewy, the fish was very watery, a result of being frozen, lots of batter, not much fish, so recommendation is do not eat here. Staff were friendly and okay, but neither the waitress or the receptionist on checking out, asked if everything was okay during our stay!!

    5
    « Excellent Staff »

    We stayed for 3 nights to see family. The room was comfortable and clean we only got to have dinner once and that was in the room would of liked to have tried J's @ 363. The 1st breakfast we had was from under a hot grill and all dried out the 2nd breakfast I got was eggs and that was very good so I gess you need to get down early for a cooked breakfast. The Staff where very good we got checked in by Becky who was very accommodating than then spent the night in the bar with Craig who was very hospitable. We will be staying again.

    1
    « Parkless here »

    You would have a better sleep at a Travellodge than this outdated and in need of improvement hotel, Rooms are very small and the walls so thin I was kept from sleeping till gone midnight and then awoke at 05?:30 by a combination of the bar downstairs and the TV in the next room. The beds are very hard and uncomfortable - stay away if you think you will get the quality normally associated with a Best Western

    4
    « wonderful staff »

    I thoroughly enjoyed the stay the staff were wonderful and very helpful very good value for money, the room was clean and very well decorated, the restaurant was good and food good service was excellent

    3
    « Going Backwards !!!! »

    Having used this hotel many times over the years I feel qualified to write and advise my views. The property is lost in a time warp, in desperate need of a major overhaul to save itself from falling beyond salvage. Breakfast was a farce, Fawlty Towers rerun...no visible staff for the first 5 minutes of waiting for a welcome and then a further wait whilst one of the 20 Plus dirty tables was cleansed and made ready for use. Next to no choices on the starter buffet table- no bread for self help toast or Juice choices !! Terrible !!!!!!

  • 4
    « Excellent food & staff »

    Stayed here for one night & really enjoyed it. Staff were very helpful & room was decent, if a bit warm. Would stay again. Didn't use the leisure facilities but they looked pretty nice. Seem to have regular clientele

    5
    « Comfortable room and good food »

    Stayed for one night on business trip. Evening meal was very good with a good selection of meals. A varied choice was available for breakfast. The room was clean and comfortable with character. The staff were friendly and helpful. Unfortunately did not have time to sample the Gym and pool.

    4
    « Great leisure facilities, comfortable room »

    Having enjoyed a stay here several years ago we were a bit concerned about some negative recent reviews, but our expectations were certainly met. The hotel is on the edge of Yarm rather than Stockton and so ideally positioned as a base to explore quaint Yarm and the North York Moors. Staff were very friendly and helpful, the room was large, clean and comfortable and quiet - with only the vaguest hint of trains passing in the night! Food and service in the restaurant and bar were very good. The leisure club available to hotel guests was excellent, with large indoor pool, hydrotherapy pool, Jacuzzi/spa, steam room and sauna all in excellent order. Our only slight critic would be the rather dated décor (mostly featuring dark red) throughout the public areas.

    2
    « Find somewhere else to stay if you want to sleep »

    Booked to stay here while in the area on business. The staff are terrific but the bedroom was like an oven. I came down to ask for a change of room but could not be facilitated, but was given a fan. All that did was to move the heat around the room, will not be back

    3
    « did not live up to the impression available on their website »

    I know you shouldn't judge a book by its cover but the cover displayed by this hotel on its web page is nothing like reality. Whilst there has been an attempt to modernise the decor in the rooms (well in my room) the dated furniture and overall tired appearance lets this hotel down. Staff were very helpful, evening meal in the bar wad acceptable. The cooked breakfast was cooked to order and good but the continental buffet options were all cheap low end products with even the juice either watered down or very weak concentration! Room smelt fusty and even though my clothes were only in the wardrobe one night they also came out smelling fusty! Awful stain on the carpet that looked like blood! Being able to hear every word of my neighbour's phone call at 1.45 - 2.30 am did nothing to improve my stay. Shower was functional but the plumbing made a right racket. Overall not great, which is unusual for a best western!

    1
    « One night stay -- a really bad experience »

    This hotel was extremely disappointing -- while rooms were clean etc, the meals were terrible. Our attempt to have dinner was like a comic interlude -- except that it was very far from funny. Service was appalling -- with often 30-40 minutes delay between courses. After 55 minutes, we had had our first course. After 20 minutes, we were told that the kitchen had run out of risotto rice so we re-ordered; 20 minutes later, waitress returned, to say that there was no cannelloni in the kitchen, so that main course also unavailable. A re-order of mediterranean veg lasagne produced a meal which prompted even the hapless waitress to ask what it was. This was an apposite question. Smothered in bright orange cheese, it contained two small scraps of vegetable ...It bore every sign of being left-overs scraped from the bottom of a dish. Burgers were dry and overcooked. A miserable experience. Another 50 minutes and we managed to order dessert, hoping to salvage the meal. This proved not to be a good idea. The advertised Eton Mess had a heavy emphasis on 'mess'. Bizarrely, it was a gelatinous concoction, deep pink in colour. The advertised meringue had, for the msot part, been replaced by bits of wafer -- soggy and tasting of cardboard. Dissection rather than ingestion proved the best course -- investigation revealed no traces of the promised berreis, but lots of synthetic-tasting sauce, and a small piece of fruit (unidentifed). There was a sad strawberry on top. We were not alone in this experience, and others in the dinign room at the time waited some 55 minutes for dessert. Waitresses meanwhile developed selective vision, and clattered merrily setting tables for breakfast. The loud local radio didn't help the ambience. Breakfast -- the advertised menu online having been replaced by a buffet which was v. ddepleted when we arrived at 8.25 a.m. -- apart from piles of sliced bread and 4 dry-looking mini pains au chocolats/ croissants -- looked too bad to contemplate after the events of the night before. We left early. To its credit, the hotel refunded both the costs of dinner and breakfast. The hotel overall, however, left a bad taste in the mouth, both literally and metaphorically. The attitude of the breakfast staff -- ignoring diners, no menus, a conviction that customers were to be ignored, and that it was 'usual practice' when the hotel was full to offer a reduced service -- all stay in the mind. Our room was cold and it matched the service. We were looking for a hotel near Durham which we would use on a regular basis. The Parkmore Hotel was its antithesis. It bore no relationship to any Best Western we have previous stayed in.

    5
    « Lovely Weekend »

    Stayed at the Parkmore because it was handy for Durham University's Queens Campus in Stockton. Very glad we did too, because the hotel was lovely. Our downstairs room was flawlessly clean and comfortable. Staff were all friendly, and our full cooked breakfast was excellent. Yarm, just down the road, was charming and Preston Park, maybe a half mile towards Stockton, a real hidden gem. All in all, a lovely weekend stay in a very nice hotel.

    3
    « Not very pleased »

    Was first sat at a really wobbly table that I'm surprised was still there it was that wobbly. We've ourselves to another. Waited ages for a menu and drinks. Waited even longer for food wasn't even busy there were only 2 other tables and we ordered 2 parmo 's. Waitress was never in room or if she was was to busy on her phone so never got the chance to order more drinks so ate with out a drink. Really a terrible service for a 3 star hotel. Food was nice tho and large portions. Fair price for what you get. Wouldn't return because of service

    2
    « Expensive and Average »

    Stayed for one night very average room , small with a walk round bed and small bathroom . Breakfast was a shambles with the waitress just exhorting 'I'm in my own' got my pot of tea after 20 mins and breakfast after 1/2 an hour which was luke warm. Could have said fine for an average price but for £146 ? A joke . Poor value , was told can charge that as busy this week !! Not again for me . PS staff friendly hence 2 begrudged stars

 

Getting to the hotel ...

All directions
·From: A19. Exit at Yarm and follow A67 to Yarm. Then take A135 to Stockton. The BEST WESTERN Parkmore Hotel is one mile on the left. ·From: A66. Exit at Stockton, turn off onto A135. Follow signs to Yarm. The BEST WESTERN Parkmore Hotel is two miles on the right.