BEST WESTERN Royal Hotel,  St. Helier

4.5/5  - based on 752 guest reviews.
David Place, JE2 4TD, St. Helier, Great Britain - See map
+44 1534 726521 +44 1534 811046

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 752 traveler reviews
See more comments >>
Photo gallery :
BEST WESTERN Royal Hotel is ideally located only a matter of minutes from the chic shops of St. Helier in Jersey and ideal for leisure guests or business travelers. This attractive 89 guest room accommodation boasts suites and four poster bedrooms to make any occasion special, while the entire hotel has enjoyed a major make-over to heighten the hospitality even more! The newly refurbished restaurant, Seasons, offers both Table d'hote and á la carte menus, each making the very best of fresh local produce. . . with 1 AA rosette to show for our Chefs' efforts! Bar 27 offers tasty bar meals and is a welcoming place for guests to meet and relax. Conference needs are met well and we cater for both large and small events in our scenic surroundings. A free dedicated car park has a number of spaces for hotel guests to make life even easier.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 752 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
376
Verygood
 
273
Medium
 
69
Poor
 
26
Horrible
 
8
Business Business 80
Couples Couples 428
Family Family 103
Friends getaway Friends getaway 78
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Royal Hotel,St. Helier
  • 4
    « Jersey Darts Festival »

    I was here to play in the Jersey Festival of Darts. Room was adequate if a little on the small side and the shower wasn't great on the first attempt but better on the second as it was the afternoon when I suspect less people were having a shower but nevertheless clean and they couldn't wait to clean your room. Price included a good breakfast with plenty of choice cooked, cereals, fruit, yoghurts etc. Bar was good with about expected prices for a hotel and good choice of meals, either lite bites or a bigger meal if required at very reasonable prices. Staff were helpful and friendly so no complaints there. Overall a good hotel and would definitely stay again.

    5
    « Jersey Open Part Deux »

    Took a group of around 20 over to the Royal for the Jersey Festival of Darts as we had so much fun last year. Had a very nice room on the 2nd floor, Breakfast was excellent, bacon could have been cooked a little more but did not detract from the overall quality. Had one evening meal in the hotel and that was also excellent. Very friendly staff on reception, and a great team behind the bar with Corina and Linda the standouts, thanks for looking after us so well. Cannot wait to come back in 2017.

    5
    « Jersey darts festival »

    Fantastic weekend . Great room and breakfast staff fantastic cannot fault this hotel can't wait to go back next year . All rooms are well equipped hair drier iron and board toiletries our room had dressing gowns and door leading out to a terrace . The staff are friendly and really helpful I love this hotel

    5
    « Wonderful few days »

    A little late to review however, I read some of the negative reviews here and have to say that we had a wonderful few days here. The room was beautiful. The food was wonderful and the staff were nothing short of excellent. I would go back in a heartbeat. All in all, an excellent stay and I would not hesitate to recommend.

    5
    « Great place for christening / baptism reception »

    Just this weekend we had a reception following our sons baptism at the Royal Hotel and we were so impressed. The reception was held in the conservatory and the room was set up beautifully. We had a buffet for over 40 people and the food arrived on time and was really tasty. The staff were helpful and accommodating and all our guests commented on what a lovely reception it was. Thank you to all the staff that helped with our celebration.

    3
    « Disappointing features »

    Our stay was promising to start with. The hotel is in a good location, most of the staff are excellent [but manager was invisible and silent]. 2 main negatives: there is a large sign in reception saying it is a non-smoking establishment. It isn't. The large, upstairs sun terrace is a smoking terrace and thus has to be avoided by those of us who wish to avoid smoke [and chose the hotel for that reason!!]. An even bigger problem is the 3 huge aircon generators going 24/7 that completely prevent sleep!! We want to go back to St. Helier but it will have to be to another hotel which doesn't not have these problems.

    4
    « Good stay made better by the staff. »

    Booked on for a weeks stay and from start to finish found the facilities and service to be of a very high standard. We requested a change of room (for personal reasons) and were given a more suitable room within an hour. The TV picture was slightly faulty and it was changed within an hour. The restaurant and bar food are of a high quality and the staff friendly and efficient. A very nice hotel, good location, good staff and good service what more could you want!

    5
    « Excellent customer service »

    We have just returned from a four night stay at the Royal hotel, we found all the staff at the hotel professional, helpful, and welcoming. We were fortunate to stay at the Royal hotel after our original plans fell through. Laurence was excellent at the reception desk, he was professional, calm, reassuring and soon had us settled in the bar where we had a hot drink and a lovely evening meal whilst he sorted everything for us. The food was excellent, as were the staff. It was a true delight to stay at this hotel, we cannot speak highly enough of all the staff who ensured the stay was wonderful. We would would highly recommend this hotel and would definitely return. Thank you to everyone at the Royal, you have much to be proud of.

    4
    « Comfortable Hotel in a good location »

    Stayed at the Best Western Royal Hotel from 5-10/10/16 on a bed and breakfast basis. The hotel is situated about 5-10 minutes walk from Liberation Square which I would say is the hub of St Helier. Lovely seafront and harbour/marina to take a leisurely walk. The hotel itself is old and full of character, we found it spotlessly clean and the staff were polite and attentive and nothing was a bother. The breakfast was plentiful, varied and nicely cooked. Although there were only two of us, our room was spacious and had a double bed and a single bed. The decor and cleanliness of the room was very good and there was lots of storage space. Our room was situated at the front of the hotel and although there was some street noise, it was not an issue for us. A cleaner came in every day and towels were changed daily. We had a look around the hotel and followed the sign to the Sun Terrace and was very surprised to find a huge conservatory-type room with a sun terrace which I can imagine would be well used in the summer months. The bar in the hotel (Bar 27) is quite big but I am of the opinion that it is uninviting and dowdy - quite the opposite to the hotel which was light and airy. It was our first visit to this hotel and indeed to Jersey and I am sure it won't be our last and would have no hesitation in recommending this hotel to my friends.

    5
    « An excellent hotel »

    An excellent hotel with excellent food, ambience and comfort. All staff were professional, hard working and friendly as they went about their duties. We would certainly go back and can recommend it to others

  • 4
    « Not so royal at the Royal »

    We returned to the Royal having rated the hotel 5* previously two years ago. The location, car parking facilities, helpfulness of staff and facilities were first class and as good as before. But, a significant number of unwelcome small failures have arisen: staff smoking in uniform outside (not main) doors; cool coffee served in a broken tea pot; not sufficient cleaning etc. We reported some incidents to a manager and offered to speak to the General Manager of the hotel on departure, but the offer was not taken up. We now have a dilemma, will the hotel regain their high standards which would make a return stay an even more pleasant experience or will standards fall further making a return stay a disappointment? Finally, let me repeat, we enjoyed our time in Jersey and at the Royal Hotel, and our stay was very good value for money. I'd like to see a commitment from the Royal to take my comments positively and return to an "excellent" status from a "good" status.

    5
    « Honeymoon Special »

    To be honest, i didn't stay at this hotel, I booked it for my Son and his new wife for their Honeymoon, however I called to book it as a surprise for them, whilst I was at their reception in the Best Western in Hexham also very good,I called the Royal and asked them if they could look after My Son and his wife as it was their honeymoon, and they were on a budget. My Son called me when he arrived to a bottle of champagne in the room, and from the moment they arrived they were treated like royalty, they mentioned Lawrence as a stand out friendly guy, but all the staff were fantastic. I had booked them full board and they both agreed the food was of Michelin star standard. They arrived home promising to go back to Jersey which they loved, and the only place to stay is the Royal. Thank you so much The Royal and all the staff, and given my Sons report I will be there soon to thank you personally

    5
    « Week long stay »

    On a business trip stayed for 4 nights, ate in the lounge bar which provided excellent service and attention in a friendly but professional manner, quick service and very tasty food. My room was very well laid out, all had been thought of, even the complimentary iron and board in the closet was a nice touch. The room television has a good selection of channels when not in the bar or having to work. Very roomy with plenty of available sockets for chargers etc. All the staff were very courteous and took a genuine interest in my satisfaction with the hotel. I can only congratulate The Royal Best Western in St Helier. I look forward to a return visit in the future.

    5
    « Lovely hotel in St Helier »

    We spent 4 nights in the Royal at the end of September. We had a twin and a double with interconnecting doors which was ideal for us (Mum and 2 Sisters). We overlooked the terrace so the rooms were nice and quiet. The bedrooms are traditional, but lovely and clean and served the purpose. I understand that some of the rooms have been upgraded, but unfortunately none had the interconnecting facility that we required. It wasn't a problem though as the rooms were fine for us. The hotel has a small car park which is a bonus and is only 15 minute easy walk to St Helier centre. One of the highlights of the hotel is its restaurant. It is beautifully decorated and tables laid with white cloths and napkins. The menu varied every evening with a good choice. The food was superb, definitely deserving of its AA rosette award. The staff throughout the hotel are professional and friendly and are an asset to the hotel. We certainly hope to visit again, and would highly recommend the hotel to friends and family. Thank you for a lovely stay.

    5
    « Well appointed central hotel. Comfortable, quiet room, great wifi »

    Went for the Tennerfest and this hotel was well situated. Room was very comfortable, and the bathroom had been refurbished. Plenty of storage, comfortable bed. Breakfast was good as well. Only ate in the bar once but very good crab sandwich and ham baguette.

    5
    « Lovely hotel and staff »

    Nice looking, good location and well run hotel. The staff are excellent and look after everything. Can't really fault anything other than perhaps cleaners being a bit noisy about 7:30 am, which is not really a problem.

    4
    « 3 Nights that were enjoyable »

    This hotel is older and has some unusual aspects but once accustomed to the layout it was enjoyable. The restaurants are top notch and dinner was great here. I stayed in a suite that was large and had a balcony with lots of fresh air. Bedding was good and comfortable very quiet at night.

    4
    « Tired, but a bit of character »

    Spent a few days here end of September. Tricky one way systems in St Helier made it hard for us to locate, but we managed. Sadly, arriving late meant all car parking spaces were taken. Had to park in sister hotel ten minutes walk away. Room adequate, serviced everyday. Clearly this hotel has been around since the last century and in parts that shows. However staff great and food excellent, we ate here on three occasions and we were never dissapointed. Breakfast again plentiful, a help yourself full cooked. One complaint, I wish they had cooked the sausages a little more. All in all a good stay and I would return

    3
    « Good location/ Great sun terrace »

    Very friendly, helpful staff in a clean hotel that needs a face lift. We stayed 5 nights in room 138, a family room, there was only the two of us, so it was a big bright room, with nice comfortable beds. It was a hike from reception to the room until we discovered the shortcut through the large sun terrace which proved a great place to relax, enjoy the sun, late afternoon before getting ready for dinner. We used the bar every night, we found it very welcoming and used by a number of friendly locals who were more than happy to answer questions about the area. The bar staff were also very friendly but normally too busy to engage in any conversation. The restaurant was very busy however we didn't use it preferring to try the numerous restaurants in the every close proximity. Fortunately it had car parking because that is a massive premium, the car park isn't big and I would be concerned in peak season as to where you could park. If hiring a car I would definitely check first with the hotel re parking.

    5
    « Rebecca Bailey »

    This is a superb hotel. We would definitely recommend and return. The upgrade to a four poster room was very much appreciated. Lovely staff, traditional bar, food excellent and location very good, only a 10 minute walk to Liberation square, Bus tours pick up from hotel and shopping is within 5 minutes. Sun terrace to relax in the Jersey sunshine. I booked because of the half board deal as a birthday treat for boyfriend, was a bit concerned, hopped he would like it, he did, very much! Can't wait to return to Jersey and stay at Best Western Royal, with the boyfriend of course.

  • 4
    « A nice friendly cosy hotel, but lackslustre ! »

    Staff helpful & friendly, room and bed clean and comfortable, adequate modern decor for an old hotel. Toilet and shower over bath clean and tidy. Car Park small get in first and stay there as parking an issue elsewhere. Evening meal in hotel restaurant very good, but hotel Bar 27 stuffy and bar meals not so good! Hotel Buffet breakfast good, (2 only gripes get a deal with a bakery for better bread to make toast instead of Packet Sunblest from Costcutters across the road and duty manager tell male staff member not to drink apple juice from jug when filling up in kitchen next to buffet area, he was seen and put us off having fruit juice with breakfast!..

    4
    « Characterful Hotel »

    We stayed five night at this hotel during a recent holiday. The hotel is a little tired in places but is clean with exceptionally helpful staff. The room we stayed in 209 was not the largest of rooms but serviceable with a good WiFi connection. The room partially overlooked the roof terrace so no problems with road noise. The shower in the bathroom was a disappointment as the water pressure was quite low unless you wanted a cold shower. We had one evening meal in the restaurant, were the menu is changed every evening, the service was very good and the food was of a good standard. We had breakfast every morning which was a mixture of full english and continental. Service again was excellent with all staff being very helpful and offered extra help to some of the older guests. The one issue with breakfast was the queue to be seated, at one stage there was six couple waiting to be seated, I saw this as a staffing issue rather than the staff who worked tirelessly, with a willing smile. We frequented the the public bar most nights were we were looked after by Catalin who I believe was the bar supervisor and his helpful assistant Corina. We ate in the bar one evening which was typical pub fayre but all prepared in the same kitchen as the restaurant food so of a good standard. The staff made our stay very enjoyable with a huge thank you to all

    5
    « A Five Day Break »

    The four of us stayed here when we visited Jersey. The staff were very helpful and attentive. The room we had was very nice, very clean and well equipped, we even had a four poster bed, although this did make the room seem a bit dark, but still very nice. Breakfast in the Seasons restaurant was great with a good choice of food and efficient waiters and waitresses. Bar 27 was really good. The staff here were superb, helpful and polite and good to talk to. We ate in here several evenings and the food choice and quality were great. Would definitely stay here again. Thanks to all the staff for making our holiday so enjoyable. The only downside was that our room was on the front of the hotel and the noise from the road was quite intrusive.

    5
    « Extremely well run hotel. »

    An extremely well run hotel, with excellent, efficient and friendly staff.The table d'hote dinner was of exceptional quality, with plenty of choice. Booking through the efficient CI travel agency on Jersey produced a very good rate at the hotel. Good to see an hotel using internal (corridor) fire doors correctly - for a welcome change to normal! Reliable, fast wifi in our bedroom on the second floor. Recommended.

    4
    « Very good hotel with really nice staff »

    We stayed at the Best Western for 2 nights 10th & 11 Sept when visiting the island to watch our team play rugby against Jersey. The hotel is clean, full of character and the staff were extremely friendly and helpful. We liked the bar which has a very nice ambience and the food served was excellent. The male singer on Sunday evening was very good and a pleasant surprise. We really enjoyed our stay and would definitely recommend this hotel. We will stay here again the next time we visit Jersey.

    4
    « amazing staff »

    The Best Western Hotel is a lovely hotel close to the center of town. The staff at the Best Western are extremely helpful and polite, the hotel is a little dated in some areas and the rooms are not the biggest but, it is clean and serviceable. Traffic noise can be a problem if you face the road and are unaware that the maid service have left windows open (you do not always notice due to secondary glazing) will not make that mistake again. Full breakfast very good but, I would have been disappointed if I preferred a Continental breakfast as choice was quite limited. I would recommend the Best Western Hotel as I had a lovely holiday in Jersey and hope to revisit some day

    5
    « Jersey's best kept secret!! »

    This hotel is just perfect for visiting Jersey. It is far enough of the town centre to be peaceful but close enough to be convenient. The staff are exceptional and the food is excellent. The breakfasts are wonderful and plenty of it. The Table d'hote food is very good indeed and a very good selection. Bar meals are great value and entry of choice. The rooms are comfortable and clean and are vacuumed every day. The free WiFi is great and signal strength in good all around the hotel. Due to lots of stairs and just one lift, it would not be ideal for guests with limited mobility.

    5
    « 7 nights »

    Nice hotel, good location, close to shops and some really good restaurants. We had a large suite with balcony, so lots of room. The Staff were great and very friendly. Breakfast was good with plenty of choice.

    4
    « good hotel, but. »

    All staff very polite and helpful. Only one lift, used by staff and guests alike. Lift only goes to some floors though, other floors a few steps up or down. Food very good. Continental breakfast choices poor though, only ham, packet cheese and croissants. Room adequate. Cleaned thoroughly daily. A bit warm at night as we had to close the window due to road and noise from pizza takeaway over road. Area around hotel a bit run down. Only 15 minute walk to seafront.

    5
    « Good central hotel. »

    Lovely hotel, helpful friendly staff, large comfortable rooms. Good bar food plenty of choice. Also good formal restaurant once again plenty of choice, all food cooked to high standard. Breakfasts self service but could order other options if required I.e. smoked Braddock, placed eggs etc. About 10minutes stroll into town. Go to bus station on harbour, can get buses to all sights on the island. Will stay again when we return next year.

  • 4
    « Five Nights in St Helier »

    This is a lovely hotel and should have more stars. The location is excellent for anyone who loves to shop or who travels on public transport. Our only complaint was the awful one-way system which is a nightmare for anyone driving! Otherwise we had a super stay. The hotel is very pleasant, our room was a bit too warm but there was a fan. Breakfast was adequate, we ate in the bar on one evening and the food was hot and tasty with a good menu choice.

    3
    « 5 day break on a lovely island - shame about the hotel »

    The hotel is conveniently located within walking distance of the town and seafront, but is on a very busy and noisy road, and as the rooms had single glazed windows, you need to ensure your room is not overlooking the road. As the weather during our stay was glorious, this made the room rather uncomfortable each evening, as there is no air conditioning, nor a fridge to keep drinks cold. The decor and hotel fittings are dated and in dire need of updating, but the staff were young, friendly and helpful. The breakfast was of a reasonable standard, as were the evening bar meals, but 'nothing to write home about'.

    4
    « Royal Friendliness »

    We have just returned from 1 week's stay at the Royal, it is approx. 30yrs since our last visit to St. Helier and must say cannot remember much about the place. We found the Royal extremely comfortable and complimented the Manager on the friendliness of the staff, friendly without being obtrusive. It was also good to see that the Manager wasn't afraid to help out when the restaurant was extra busy - a good example. The menu's were varied and extremely enjoyable and the bar area had a real pub atmosphere. Well done the Royal.

    4
    « Good value hotel »

    Had a lovely stay in the Royal. The room was very comfortable. We had a nice balcony area with sun loungers, table and chairs. Nice breakfast and we ate in the bar area in the evening. Staff very helpful and pleasant. Very good value.

    5
    « Very enjoyable and comfortable stay »

    Stayed 6 nights B&B, our room was spacious with much more room than we had expected. Everything was very clean, the staff were polite, helpful and friendly. Breakfast had plenty of choice. Did not have dinner in the restaurant, but the bar meals were very good quality and with plenty of choice. Lovely conservatory and sun terrace. Can use the swimming pools at sister hotel five minutes away.

    5
    « Excellent »

    Lovely hotel. The staff was very friendly and helpful. The pub is quite pleasant. Get a first floor room opening onto the terrace. My only complaint is the high charge for printing. £1 per page is too much.

    5
    « Best hotel in the world. »

    This is my fourth time staying at this hotel. I cannot fault it. It is the best hotel I've ever stayed in. The staff are always extremely polite, respectful, friendly, forthcoming, helpful and knowledgeable. Nothing is too much trouble. The rooms are excellent. Every room I've stayed in has an iron and ironing board. This is so handy. It's not many hotels, that would have these things in each individual room. My rooms have always had an upright fan too. This is excellent and helped me to sleep during the heatwave that Jersey recently had. The en-suite is lovely. There's always piping hot water. There are always plenty of towels. The complimentary shampoo, shower gel and soap are lovely and are always replaced when you're running low. There's always a hospitality tray filled with a wide selection of hot drinks. The hot chocolate is really creamy and there's always decaf versions of tea and coffee too. You get biscuits everyday, which are an added bonus. It's the little touches that are in your room too that make it extra special, such as a handy box of tissues, which is refilled daily. Everywhere is kept spotlessly clean. Standards are high. And now to breakfast. It's amazing. It's a buffet breakfast and you can eat as much as you like. There's an abundance of fresh fruit - a big bowl of fresh fruit salad consisting of sliced gala melon, watermelon, apple, oranges, pineapples and grapes. There is a bowl of whole fruit too, containing green and red apples, pears, and plums. The fruit is always really fresh. You can have prunes too. It's a very good choice. There are cold cuts of meat and various cheeses There are fresh croissants and mini pain-au-chocolats, and sliced French bread. A wide choice of cereals are available, even gluten free. You can order porridge too, which is made fresh and comes with honey, brown sugar and fresh cream to add. It's all these little extras that are included at the Royal and they make a big difference. Hot breakfast items are always being topped up so they're always fresh and hot. The scrambled egg is so light and fluffy I'm thinking of asking them for the recipe. You can order fried or poached eggs too. The poached eggs are done to perfection. Other hot items on the buffet are, sausages, grilled tomatoes, cooked mushrooms, baked beans and lovely crispy hash browns. Your plates are kept hot too. All of the waiters go out of their way to make sure you enjoy your breakfast. Kippers can be ordered. Fresh orange and apple juice are readily available. Pots of tea and coffee are brought to your table and you can have earl grey, china green tea, red berry tisane or even decaf tea. You can have hot milk if you're having a pot of coffee. Hot chocolate is on offer too. Little jams, honey and marmite are there for the taking, to enjoy on your toast. As you can see, breakfast here is great. Furthermore, it is spread over a wide time slot, so you can arrive at 7.30am and be early or have that extra bit of sleep-in and come to breakfast at 9.30am. Make sure to make the most of the huge choice for the Royal's extremely generous cornucopia of food. It's the best part of your time at this hotel. There's a computer on site for guests to use for free. It's another handy little touch. On the first floor there is a lovely large and airy conservatory for guests and an attached roof sun terrace with plenty of chairs, tables and sun-loungers. It can be a real suntrap in the Summer months.. It's adorned with colourful container plants too. Again, there's that extra little touch that the Royal always gives. There is a lift and if needed, the hotel staff will assist you with your luggage. Once you've checked out, you can leave you luggage behind reception for collection later. You can have peace of mind that the staff will keep it safe. There is a bar for residents and non-residents. It's well stocked. It's airconditioned. Local residents frequent this bar so that's definitely a sign of it's positive and happy atmosphere. Entertainment is provided twice weekly. Food is served until 9.00pm with good vegetarian choices and gorgeous desserts. It's very reasonably priced. I always look forward to my return. I've had lots of happy times here and many to come in the future I hope. Since I first discovered this gem of a hotel, I will always stay here on my trips to Jersey. This hotel certainly merits it's 3 stars and it's excellence award. I say very well done to this hotel. You go the extra mile. The Best in Best Western Royal really does mean the "best" in every way.

    4
    « Special celebration holiday »

    Special holiday to celebrate 40 years wed. Booked through local travel agent as part of a package. On arrival found we had been upgraded from on suite room to a whole suite. From this you could step straight out onto a super sun deck with all the seating you could wish for. This really made our holiday. Food is good with options of eating in resteraunt or bar area.

    4
    « Excellent Hotel »

    Stayed here for a week, first day was my wife's birthday but did not mention this. On return from being out for a walk, complimentary bottle of Champagne. Rest of stay we were well looked after, great food, really spacious room with own balcony and recliners, well appointed and clean. All staff very helpful and cheerful. Only downside was the the lack of air conditioning in the room but the supplied fan was really useful. Would definitely stay again.

    5
    « The evening meals are the highlight of the day! speciality dishes to die for! »

    All staff very friendly and helpful from reception right through to chambermaids and restaurant. Hotel is situated very centrally so ideal for travelling around the island. Bedrooms are not "boutique" style. They are dated but very clean.

  • 5
    « Great Place to stay in Jersey »

    We stayed at The Royal Best Western fro 20th to 27th August. Everything about the Hotel was good which enhanced our vacation. All Staff were friendly and helpful and the service and food quality in the restaurant was impeccable. We commend for special attention. On the reception " LAURENTIU" in The Restaurant Carmen and also the Maitre De.

    3
    « Not the best Best Western »

    Stayed in this hotel for three nights on a trip to Jersey to celebrate our wedding anniversary and attend the Warriors v Jersey pre-season rugby match. I am afraid this is the worst Best Western hotel that we have stayed in. The hotel is situated in a more business area of the town but it was only a short walk to the centre and bus station. It is an old building so has character, uneven and creaky floors, sloping doors etc. There is a lift but not all rooms are accessible without using stairs as well. So ask before declining help with your luggage. The hotel is situated on a crossroads and the traffic noise was quite bad and continued into the early hours of the morning. There was a busy pizza takeaway just opposite. Unfortunately our room had sash windows and no double-glazing. The hotel seems to specialise in large parties of foreign visitors. Our room was a family room that had a double and two single beds so was quite well sized. The mattress on the double bed was past its best and the bed was very close to the window on one side. Sheets and a blanket on the bed not a duvet. Good range of tea,coffee, hot chocolate and biscuits. The alarm clock gained half an hour overnight so was not reliable. The light fittings over the bed were very dusty. There was a funny smell in the room so we had to open the window during the day. The bathroom was quite large and clean and had a bath with shower over. Basic range of toiletries - just soap, shampoo and shower gel. Breakfast was good with a large buffet selection including gluten free. Being gluten free I had emailed the hotel to ask about the selection of food and was told that dinner would not be a problem if I could let them know my food choices. After breakfast on the day of our anniversary we booked for dinner after having checked the menu. I did try to give the restaurant manager my food choices to check that they were gluten free but he said that at dinner would be fine. When we arrived for dinner a table had not been booked for us and we were seated, by ourselves, in an annex off the main dining room. When I explained I needed gluten free the waitress went away and came back with a list of what I could have. This did not include the items that I wanted. A further trip to the kitchen confirmed I could have these choices. A piece of gluten free toast was provided. The starter and main course were fine. Dessert was a problem as all the items on offer had gluten or large amounts of cream. In the end I was given a ?trifle? ? jelly with fresh fruit on top. Unfortunately when I got to the jelly it had sponge in it. When the waitress asked if I had finished I explained that I thought there was sponge in the jelly and she rushed off to the kitchen and came back apologizing. I was still charged for all three courses. Although we had all of our anniversary cards up in the room there was no recognition of this by the hotel. The first time this has ever happened. I am afraid we will not consider staying at this hotel again.

    5
    « Lovely Staff »

    A lovely hotel, (although the rooms could do with a refresh), with excellent, friendly staff in all areas, from front desk to chambermaids. The food is very good, the breakfasts were especially nice. There is limited parking, but we were there at a fairly peak time and did not have any difficulty. There are overflow spaces available.

    5
    « Great getaway »

    We booked a last minute holiday through Island Getaways to visit Jersey in the Channel Islands, and was not disappointed in the slightest. The Royal Hotel was absolutely spot on with its wonderful service and super meals, with a great choice of menu and daily specials. We were treated as if we had been regular visitors, even though it was our first ever visit. The whole holiday was great value and cannot recommend the wonderful company (Island Getaways) enough for everything that was included. This was the best value holiday we have ever had!

    5
    « A GREAT PLACE TO STAY »

    We thoroughly enjoyed our 3 night stay. The staff were fantastic and the food was well presented and tasty, the room was clean and comfortable. If you are sensitive to noise ask for a room that is away from the road. There is a sister hotel with swimming pool and spa a short walk away that you can have the use of during your break. We wouldn't hesitate to return to this hotel and it's friendly staff

    5
    « Great stay and great welcome »

    Nothing too much trouble here. They asked to carry bags to the room, took us to our table at breakfast and advised us on what was around the area. They even phoned the cab company to ensure they would turn up (as they didn't at the airport). Large clean bedroom. polite staff and always smiling. Good food with large breakfast buffet. Hot items on breakfast hjeld in a large eating area. Germans were rude but the staff managed them very well and with a smile at all times. We were lucky here as some other stories of other hotels were not so good. Would go back as it is in a great position and in a good town.

    5
    « Great Hotel! »

    We have just returned from a week in Jersey, enjoying the Battle of the Flowers! The Best Western Royal Hotel could not be faulted! All the staff were extremely polite, so very helpful and friendly - nothing was too much trouble! The rooms were spotlessly clean and the breakfast was delicious and actually kept us full for the whole day! I would certainly recommend this hotel and would love to return to it! I suppose, if I had to find any fault, it was a 10-minute walk into the main town - nothing to do with the quality of the hotel, just the location!

    5
    « Lovely »

    Stayed in the Royal which is situated in what I believe to be the best part of StHelier. Not too central so as to make a disturbance but within walking distance to all main shops and facilities. Staff were very pleasant and even a trainee receptionist (Kiera, I believe?) was very attentive! We were shocked when she told us she had only been in the hotel a week. Other staff were generally very helpful. Will be back again!!!

    4
    « Lovely Hotel whilst working »

    What a lovely hotel to stay in. I regularly stay here whilst working in St Helier and enjoy staying here as the staff are extremely friendly, professional & courteous. This hotel is centrally located and within walking distance of all the restaurants / bars. I cannot comment on the proximity to all the attractions, as I visit for work & not pleasure. If booking, try & get a room on the first floor with access to the roof terrace - LOVELY!!

    4
    « Excellent week at this hotel »

    Stayed for 1 week mid August. Room very clean and bed really comfortable. Food and service excellent. Very friendly helpful staff. Great bar area serving good food.Good situation in St Helier...nice walk to square and all shops.Certainly no negatives for me..would definitely come again. Well run hotel.

  • 4
    « Business trip - great hotel »

    The only downside of my hotel was that it didn't have air con - I was there on the hottest day of the year. The hotel was located well - a 10 min walk to the town centre. Food in the bar was very nice and very reasonably priced. Breakfast was good and there was a good selection of food. Staff were very helpful as my room was booked under another engineers name and last minute plans changed this - no real issues doing this. Overall a lovely hotel.

    5
    « Lovely Hotel »

    We stayed at the Royal for the first 2 weeks in August.We had a lovely stay in a very well managed hotel. Cleanliness of the highest standard - all staff friendly, efficient & hardworking - no complaints & would definitely recommend this hotel. Jo & Dennis Peacock

    4
    « Better than average »

    More than adequate but not stupendous. Very pleasant and attentive staff. Rooms small but limited by age of building. Lovely sun lounge which we only found on our last morning. Breakfast limited choice

    5
    « Battle of the Flowers Visit in Jersey »

    A lovely hotel and the rooms very spacious. The staff loved after our every needs; from different parts of the EU. Trips were organised through the Reception staff with a coach firm, Tantivy, taking us to various locations like the Tunnels Tour, Hamtonne Historic Village and the best of all, the Moonlight Float Procession for the Battle of Flowers. That was superb with fireworks at the end. The roads have very little rubbish with the pavements and roads spotless. Traffic is surprisingly light around the small twisting roads on the Island. I'm looking to visit the Island agin next year for the Battle of Flowers; not well publicised.

    3
    « short stay - seemed ok »

    we only stayed for one night room seemed a little dated but was clean. There was no aircon in the room. We only checked in late so really didnt see much as we checked out early as well. Car oark only had space for about 10 or so cars in the courtyard

    3
    « Very helpful staff »

    We stayed when our flight got cancelled. They were very accommodating and all in all it was a good stay. The rooms are tired though and could have done with a revamp. The cleaners knocking on the door from the crack of dawn probably didn't help either

    4
    « 4 night break »

    This is a nice Hotel with friendly and helpful staff in the reception area especially. The bar staff are not quite as welcoming. Our room was newly refurbished but a bit small and the bathroom very small, we had to come out to get dry properly.

    5
    « Absolutely fantastic, although a bit of a maze! »

    Myself and my family stayed at the Best Western for a week at the beginning of August, and I can safely say it was a really enjoyable stay. When you first get to the hotel, it seems like an absolute maze, with so many stairs and corridors and twists and turns, but once you have found your bearings it is easy. The staff are incredibly welcoming and will do anything they can to help you. The food is the best food I have ever tasted - everything that can be is made from Jersey cream, the seafood was pretty much all local and fresh, and the meals were so well presented. At Breakfast you have the option of Continental (fruit, pastries such as croissants, yoghurt), Cereal, or Full English with extras on the menu, and a choice of tea, coffee, hot chocolate or juice. This is all buffet style. Lunch is generally served at the bar, generous portions and very nice food. Dinner is booked for time slot at Breakfast, and is a 3 course plus coffee/cheese plate if you wish, you have a choice of 4/5 things as a starter, 4/5 things as a main and around 3 for dessert (although I can't remember exactly so this may be wrong!) and each is as lovely as the other. Vegetarians are catered for, and if you have a food allergy then you can let staff know and I am sure they are more than happy to help (although I do not have this issue). Waiting staff were very attentive, always clearing plates as soon as they needed it, offering more water and drinks, asking if everything is okay, etc. Serving was generally very quick, very speedy at taking orders etc, and staff were all very welcoming and polite, and were more than happy to talk! The room was lovely. We stayed in a suite (bedroom and living area, room 225) and the bed was so, so comfortable, with a dressing table and alarm clock, and a bible next to the bed. A dressing table with a mirror and a set of drawers, with a stool underneath to sit on, and then a set of drawers with a TV on in the room too. In the living area there was a TV, 2 sofas, a coffee table, and a table with the phone etc on. There was also a stand with tea, coffee, hot chocolate, mugs, kettles. The bathroom was very clean with towels, dressing gowns and toilet, bath/shower, mini toiletries provided. Housekeeping cleaned/tidied every day and catered to needs well. Hotel was around 15-20 minutes walk to town centre and Liberation Square, and was just up the hill from the shops, with a Lloyds Pharmacy right opposite. Steps up to hotel and lots of stairs inside, although there was access to a lift. Access to Monte Rey spa and pool given to guests. The thing I was most impressed with personally was the food and welcoming staff. Amenities very close access, although location could be noisy with seagulls and people going out in the evenings, but generally was very quiet.

    1
    « Never again! »

    Room was very tired and not clean. Couldn't have a bath as tap was broken - reported this to reception on first day, but no one came to fix, weren't given a reason why, mentioned to cleaner also who confirmed they knew about it but didn't expect it to be fixed anytime soon. Staff in dining room at breakfast and dinner were rude and unhelpful. Waited 45 minutes for coffee with breakfast, staff just ignored you. If you appreciate good service with friendly staff, go elsewhere!

    2
    « Not an enjoyable experience »

    Stayed for 4 nights on business and really not happy. I don't want to labour the point but I am a diamond level BW member and nobody even mentioned it and as I boiiked through the BW site I expected a good room so I booked an executive room and I do not believe I was given one, I was in room 199, the room had no usable drawers for clothes, a desk area that was useless due to the hospitality tray, a bedroom light that didn't work and a bathroom light that didn't work either.The breakfast wasn't a good standard with what tasted like powdered egg as the scrambled option and the wait for fried or poached eggs was quite simply unacceptable, so much so on 2 ocassions I just gave up. The reception staff were nice and friendly but the barman didn't give a toss about how long the wait was to simply order. The bar is OK but was used by many guys in dirty site clothes. The price I paid for the standard I received was quite unrealistic, I stayed in a Crowne plaza at Heathrow the week before and it was £50 less for a much much better standard of accommodation Good points is it is reasonably close to the town centre, maybe a 10 minute walk and it does have good WiFi and a decent large consrvatory and terrace where the WiFi worked well.

  • 5
    « Easy to find when you get your bearings »

    We were upgraded to half board when our holiday company we had booked with made a blip. We had a suite on the 2 nd floor. Beds were so comfortable. Large lounge area with TV.Phone.Balcony.Rattan chairs outside on our balcony. Tea & Coffee, hot chocolate, kettle facilities.Two seater settee & tub chair.Coffee table.Side table.Lamp. Large bathroom.Toilet.sink.bidet.Shower over bath. Cleaned daily. Fresh Towels provided & flannels.Small bottles of shampoo/Conditioner/Shower gel. Clothes being laundered. Plenty of storage. Ironing board.Iron.Trouser Press. Safe Staff are fantastic.Very helpful and friendly. Food - Breakfast Continental Buffet style.Cereals.Yogurts.Fruits.Milk.fruit - prunes.mixed fruit ie melon, pineapple, apple. Tea & Coffee or hot chocolate & toast bought to table.Choice of boiled egg, fried egg ordered from waiter. Fried breakfast help yourself- scrambled egg, bacon, mushrooms, Cooked tomatoes, Orange/grapefruit/apple juice. Lunch - order from the bar Order from menu.Huge portions. Dinner - Book your time slot at breakfast time. Head waiter would seat you. Water poured for you.Order drinks sign for them and pay at end of your week at reception. Four choices of starters and main and sweet. Food was delicious.Very well presented.Staff very attentive. Steps upto main entrance.Car Park inside central area of hotel.There is a lift. For less able, but many stairs. Location of hotel about 10 - 15 minutes from Town. 15 - 20 minutes to beach. 15 minutes walk to bus station.

    4
    « Memorable stay for all the right reasons! »

    Stayed here for five nights August 2016 during which time we were celebrating my partners 50th birthday. Upon returning from a lovely day out we discovered complimentary champagne on ice in our room. What a wonderful, thoughtful surprise! Our room itself was well equipped but small. It was a little noisy from the traffic outside but not enough to complain about. The room would benefit from air conditioning as it was hot and stuffy but we were supplied with an oscillating fan to use as an alternative. Maid service was excellent, room cleaned and towels changed every day. We stayed on a half board basis. Breakfast was tasty and hot and the service was excellent. Evening meal was outstanding. The quality of the food and variation of menu was excellent. That together with the professional and friendly staff would put most 5* star hotels to shame! This hotel is in a good location, around a ten minute walk into town. To sum up we would thoroughly recommend this hotel. Thank you to each and every one of the staff for making our stay so special. We hope to see you again soon.

    4
    « Good rooms and friendly service »

    Great service and pretty decent rooms. Only comment would be about our mattress...they are quite soft vs many other hotels and makes for a bit more of a restless night's sleep. Parking also available but limited in space. Otherwise a solid 4 stars!

    2
    « Don't stay here »

    Stayed for 4 nights on business, the room was poor with no workspace and no usable drawers. there were broken light fittings and the whole room was dull. No A/C so too hot. Bar staff were slow and didn't care, no life about them and the service at breakfast was so slow on 2 mornings I had to leave before getting my eggs.

    2
    « No shower and breakfast queue »

    - My room didn't have a shower cubicle, only a bath. - I had to queue for 15minutes to sit down for breakfast. I've never had to queue in a hotel for breakfast before. Staff gave no apologies, it seemed completely normally. + the room was nice and the bed was very good

    3
    « Very poor start which had a happy ending »

    Day one we were advised that our room may have some noise from a function but that it would finish at 11pm, no problem but at 11.30 and some noise was very very loud shouting and music it was not on. Some vents (not sure maybe from kitchen) were extremely noising in room 138. Next night no hot and the next morning - spoke to manager and he showed us another room which looked okay on the screen and they would move our things for us during the day. When we got back and saw room 230 we were very disappointed it was very dull and dark and quite oppressive (the pictures shown were of that room but from its best angle), the only other room they could then provide was a standard double which was neither light or cheerful. Being fair to the manager he was very understanding and we had dinner that night in the hotel which I must say was fantastic, hats off to the chef for presentation and taste. The hotel is lovely and some rooms could do with being updated, staff were friendly and very helpful and I would go back again but maybe not room 138 or 230.

    4
    « Very comfortable stay »

    Warm welcome upon arrival, our allocated room was in fact a suite which was a nice bonus i.e. a separate lounge, very large bathroom and bedroom. Plenty of wardrobe and storage space. All the usual facilities, in addition a TV in the bedroom as well as the lounge area. No aircon but a fan is provided. The evening meal in Seasons Restaurant was excellent,, we selected from the set menu and it was delicious. The location was within a couple of minutes walk from the town centre. Would definitely stay at The Royal again.

    4
    « lovely hotel, great staff »

    Had a balcony room which overlooked the terrace, it was nice to be able to sit outside in the sunshine. The room was very spacious and had a good large bathroom. Everything was lovely and clean and the bed was comfy. The dining room was nice and the breakfast choice was very good and very tasty. The bar was quite popular in the early evening for meals and we ate in there a couple of times and can highly recommend the food, it was nice and fresh, well presented, good portion sizes and reasonably priced. Every single member of staff we came into contact with throughout the hotel were lovely, they were helpful, polite very cheerful and have to say they were some of the nicest staff we have ever had the pleasure to come across in the hotels we have stayed in. We had a small complaint(if you could call it that)and it would have to be the tiny tv. It was too small for such a large room and it was in a bad position being tucked away in a corner. Other than that we thoroughly enjoyed our stay and hopefully in the not too distant future we will be back.

    5
    « Great room, friendly staff and tasty food »

    Stayed for three nights, and after getting lost trying to find the hotel, eventually got to it! Met with a friendly face at the front desk, who explained everything about the hotel - meal times/breakfast, wi-fi and parking etc. Parking lot was a little tight at times but lovely and secure! The rooms were not too big, but I'd say big enough. Lovely comfy beds, nice big bathroom too and the sun terrace was ideal. I'd think about adding a fan and hair dryer to the rooms but apart from that, nothing to complain about! Location was superb, ten minute walking into the centre or a short drive to the beaches! The evening meal was very nice, and the breakfast was probably the best I've had in a hotel. The staff on the front desk and the restaurant were superb. Even though I'd say the hotel was more catered for the 40's above age range, I'd recommend it to younger couples.

    5
    « Take elasticated trousers! »

    I went with a friend. Our room was pleasant and overlooked the sun deck which we enjoyed sitting on. Plenty of choice for breakfast and a varied 3 course meal every evening. The dining staff were excellent, cheerful and attentive.

  • 4
    « One of the best pubs and a great terrace for subathing »

    Just some 10 minutes walk to the shopping streets Best Western in St Helier is a great place to stay during your visit. There are plenty of rooms and I just loved the huge terrace on the roof where you could spend many hours just relaxing. The staff is great and friendly and the adjacent bar is probably on of the best in town. And it's geniune English!

    5
    « Extremely friendly and attentive staff »

    We stayed here for 3 nights and could really not fault the hotel on anything major. The car park is a bit of a trial, a code is needed to raise the shutter so, on arrival, I had to leave my husband and trot into reception to ask for it. Similarly when, on one occasion, it was full, a visit to reception advised me how to drive through the one way system to their sister hotel and use their easy access car park. All this information would have been so useful to have in advance, or at least being told about the other car park when we arrived. But huge thanks to Laurent in reception who painstakingly drew out a map so that we easily found it.That was just typical of all the staff who always took time to talk to the guests and engage them in conversation, not just pleasantries. Given that many, many of the guests were of advancing years, with limited hearing and other difficulties, this was truly lovely to see. Breakfast was fine, one very busy morning we did have to wait a long time for our coffee and toast, and so long for my fried egg that I gave up and got the other items from the buffet. It then, of course, arrived! As early retirees we were among the youngest there and it did, at times, feel a little akin to a care home but that is no reflection on the hotel, just the other guests! Easy walking into St Helier, and the usual bustle that goes with town living.

    5
    « Great hotel »

    We enjoyed our stay at this hotel, the Staff, food, drink and atmosphere in their own onsite 'traditional Pub' was excellent. Breakfast was also great as was the staff in the rest of the hotel. There is a really nice conservatory and outdoor area to relax or read in on the first floor. With the building being Victorian you can of course hear other people moving about in the rest of the hotel, not too much that you can do about that in an old building.. All in all a great little hotel.

    4
    « Long awaited treat did not disappoint. »

    Comfortable, friendly hotel with high standards. The room was small but perfectly adequate, the food was superb with a large and reasonably priced Wine List and the staff were exceptionally professional but very friendly. The hotel is only a short walk from the centre of St. Helier, a busy but endlessly fascinating place to wander with pubs, bars, cafes aplenty, a picturesque marina and even a multiplex cinema if that is your fancy. The bus service is so efficient and cheap that a car is superfluous and the islands roads and lanes have not been sacrificed on the alter of progress. Around and within easy reach are all the beautiful beaches, stunning landscapes and places of interest you could possibly wish for.

    3
    « 5 Nights on business »

    Have stayed at a couple of hotels in the past couple of months,wish I had found this to start with. Excellent staff, great location. Room was a little small and rather warm but ok, tv channels limited but was again ok. Was not too keen on the breakfast,sausages and bacon always seemed to be a little under cooked and rubbery, but for the price and location it was fine.

    4
    « Clean and welcoming »

    Stayed one night for business in a single room - but very clean and appeared to have been recently decorated so this wasn't a problem. The staff on reception were very welcoming. Perhaps a bit noisy as the corner of the hotel where the room was overlooked traffic light controlled cross-roads - but nothing too bad.

    4
    « Nice Hotel »

    this hotel is very nice a little bit tired but the food and ambience excellent the bar in the hotel was not very welcoming,but the staff were brilliant ther few days we were there there was 2 coach load of German Tourists and you got the impression that the staff wre overworked and some were stressed out but overall a pleasant stay.

    4
    « A fine hotel in a great location »

    We have stayed in this hotel three times now and I am sure we will be back. For us one of its best attributes is its location, just an easy 20 minute walk from the centre of St Helier and the bus station but far enough out that it is not too noisy. It is a very comfortable hotel, the rooms are a good size, with nice big beds. Getting enough storage space is a bit hit or miss, some of the room seem to be designed for short stays. That wasn't a problem this time, we had lots of hangng space and plenty drawers. Bathrooms are well appointed. Service throughout is excellent, efficient and very friendly. Breakfasts in the main diningroom are one of the highlights of our holiday. The diningroom is lovely, the staff are brilliant and the food fabulous. You can have anything from a continental to a full cooked breakfast. One small piece of advice is that the items, like poached eggs, that you have to order are cooked fresh on demand so it is better to wait for them to arrive before getting the rest of your plate from the buffet. The Four Seasons Restaurant is the same room from breakfast - I would have reviewed it separately but I could not find an entry for it. It is a really nice restaurant that you would want to dress up a bit for. The menu is a fixed price two or three course affair with about four choices per course. The menu changes dailly and is on a one week cycle. We try to go at least once per trip - if the menu suits us. You can also get food in the bar which is quite good - I thought the bar food was better this year than last year. They have a range of food from sandwiches to full meals. Again I wanted to review it separately but couldn't. There is a central courtyard at first floor level which is enclosed and a bit of a sun trap. In the middle is a comfortable conservatory to sit in - although it is sometimes booked for business meetings. The Royal basically has everything we need.

    4
    « Great hotel in a great location »

    Had a thoroughly enjoyable 3 night stay at the Best Western Royal Hotel Jersey in June. Despite booking a single room I was given a large spacious family room with a fantastic en suite. Location great for the city centre. Breakfast good.

    5
    « A scarlet greeting »

    We were greeted by a show of gorgeous scarlet geraniums , pristine in their loveliness at the entrance to the Hotel. From then on it was all enjoyable.From the help with our bags up the steps to the greeting by reception. We had a room with a patio/sundeck and although bijou, had everything we wanted and beautifully clean. It was our Golden Wedding & the complimentary bottle of fizz from the Hotel just made our day.The restaurant had a touch of old world charm about it and the food and service were first class. Why is this only a 3 star ? the food and presentation and service compares with some 5 star hotels.All staff had a 'can do ' attitude. Their aim was to make sure we enjoyed our stay with them and we did.We had thought that we would have missed a swimming pool, but 5 minutes up the road was their sister hotel with a pool, so no problem and we thought that our hotel was probably a bit quieter and more of a genteel charm without a pool. Location a 15 minute stroll into town. The attached 'pub' was inviting and we should have checked on the entertainment as missed some good performers.

  • 5
    « Warm welcome, great food, comfiest bed and biggest bath tub! »

    I stayed at the hotel the night before a job interview and it was great! Such a good location for me to get out and explore St Helier from the hotel. The room had an amazing four poster bed which was heavenly to sleep on, there was a lovely little balcony over looking the roof terrace and a HUGE bath! I dined in the restaurant for dinner. This did feel a little odd as I was significantly younger than the other guests and very much not in a couple (although there were a few other individuals I noticed in a different area). The food was really delishious, generously sized portions which were really affordable on the set menu. The only thing I would say would be that an individual jug of water would have been better than a single jug the waiters offered and shared between tables. Check out was simple and flexible and I very much enjoyed my stay at the hotel.

    5
    « very attentive helpful staff »

    We stayed for four nights in mid June.The hotel is in a location away from the town centre but was such that it was possible to walk to the town centre within 15 minutes.Car parking was available although the lack of consideration shown by some guests through not parking within lines limited space occasionally. The third floor room was very clean and comfortable although quite warm at night given that the ambient temperatures were not high. Breakfast was very good with a very good choice. All the staff we encountered were extremely helpful and attentive.We would be pleased to return for further visits.

    5
    « Very friendly »

    Stayed in a family room (double and a single). Lovely. Comfy bed, very clean, big enough room for two and a half of us (2 1/2 year old). The staff throughout simply couldn't have made us feel more welcome. The hotel is a little away from beach which actually helped us see more of St Helier as we had to walk through, well, everywhere. A lovely clean, friendly, comfy recommended hotel. Ps breakfast was lovely too.

    5
    « Great Position »

    We stayed at the Royal Hotel for 5 nights in early June. We had a room that was on the first floor and had a patio door onto the sun patio, which really was a sunny patio. The room was clean and well resourced, and the bathroom was clean with a double bath! The staff on reception were very helpful, and polite. The staff at breakfast were professional and very helpful, and there was a good choice of continental or cooked breakfast, and you could help yourself to anything that you wanted. The staff helped anyone who was less mobile, and really were lovely with guests! We liked the location, as it was a 10-15 minute walk from the centre of St. Helier, and would definitely stay there again.

    5
    « Brill »

    Being a single traveller I expected a pokey room, far from it. Spacious, Clean & tidy, on the 2nd floor, toward the back, not at all noisy. Hotel in great position for short walk to centre of St Helier. Staff all over the hotel friendly & courteous, lots of smiles. Good selection of food at breakfast, and bar food was tasty depending on your likes/dislikes. Would definitely stay here again.

    5
    « Best Western Royal Hotel »

    Staff in this hotel were wonderful - polite, courteous, professional, and very, very, very helpful. The room and bathroom were very clean. Breakfasts - Full and Continental - had plenty of choice. With a central location - a short walk into St Helier. Guests had the use of the swimming pool and spa at the twin hotel Monteray.

    5
    « GREAT POSITION »

    The Royal to find it get a good map but its actually in a great spot central to St Helier , Good car parking under neath a archway to the side of the royal.the room are big enough clean an tidy our room 203 is one to stay clear of noisy in the mornings as its on a fire door exit to the stairs. The breakfast was very good, evening meals always well attended by patrons but great eating house within 2minutes walk

    3
    « Far too noisy »

    It's a shame that because of its location (on a cross roads) the rooms are noisy until late and noisy early in the morning. The pizza place opposite our room as open until 1115pm with a stream of yoofs with fat exhausts driving by all the time. Add to that the bottles collections and bin collections and this isn't a quiet place. The hotel itself is fine. Our room was basic but fine although there's no air con so you have to open the windows and that's were the noise became a significant issue. The first floor terrace is a great selling point for afternoon drinks. Breakfast was good and the staff were lovely. Sorry but due to the traffic noise I'd stay elsewhere next time.

    4
    « Excellent choice for a family »

    A very pleasant stay at this hotel. We stayed the large family room with one double bed and 2 singles. The breakfast, restaurant and bar were great, the hotel was very clean and tidy. The staff were lovely and made us feel very welcome. The hotel is situated less than a 10 minute walk from the main high street which was also very convenient.

    4
    « Location »

    Stayed in this hotel over the May bank holiday weekend from Friday through to Monday the staff right away in the reception made us feel very welcome and the same applied through out the hotel during our stay.There is a private car park right at the side of the hotel for about 12 cars which is included in your stay.Food very varied both in the restaurant where we eat on the first night device very good.To a varied and reasonable priced menus in the attached pub.Hotel very clean .The only thing missing in our room was a safe.Teaand coffee available in the room and topped up everyday .We hired a car and had a good look around the Island.The weather was warm and even managed to check a dive shop whilst we where there.Will very much look forward to a return trip.

  • 4
    « Another good stay in Jersey »

    We returned to this hotel after visiting last April to see parts of Jersey we had not visited last year. The standard was as last year very good and we even had the same room, opening onto the terrace.

    5
    « Super hotel »

    Stayed for 4 nights, very comfortable and large room with a separate sitting room. Hotel staff very courteous. Roomed cleaned daily and to an excellent standard. Breakfast was varied and plentiful with extra items cooked fresh at a moment's notice. Bar was well stocked and reasonably priced and bar meals were tasty and again not expensive. Location very good for shops and seafront area amenities. Would stay here again and happy to recommend to others.

    4
    « poor service »

    poor service at breakfast very slow staff ignored us and we never received the food we ordered.Room was a good size and very clean a bit noisy on the front of hotel due to busy road.Very good bar meals and good service by bar staff different staff from breakfast room.

    4
    « Lovely hotel and will return »

    Excellent service and comfortable bed. Breakfasts and dinners could not be faulted. Delicious food and friendly staff. Only four stars given as much walking from the lift to various rooms, often with three or four steps to negotiate with cases. However this would not put me off staying in the hotel again. Thoroughly recommended.

    3
    « Nice hotel »

    Very pleasant and helpful staff. The room we were given was nice but noisey at night as it was on the corner of the hotel above a junction with trafic lights.Breakfasts were excellent but evening meals a bit cheffy for my taste. Not happy that the conservatory was being used for seminars and private functions for 7 of the 14 days of our stay and therefore not available for paying guests.

    3
    « "Nice but" »

    Ok, so this was a nice hotel in a decent location, pretty quiet, room had a four poster bed and a door to the large terrace and a huge shower room, however, the bed had the hardest mattress I've ever slept on, no padding at all, we could feel every spring. Breakfast was quite expensive £12.50 for a full English. Staff were friendly and helpful but we wouldn't stay there again because of the mattress!

    4
    « A lovely 4 night break »

    We stayed recently at this hotel. We were on half board and the choice of food both for breakfast and evening meals could not be faulted. The staff were very obliging and friendly and gave excellent service. When we arrived we asked for our room to be changed and this was done very quickly. The hotel also has an informal bar where lunches etc are served.

    4
    « A great business hotel »

    For the cost of staying against the friendly ambiance and facilities offered, this is hard to beat. A well maintained and hospitable hotel close to the centre of St Helier this is ideal for short business or pleasure stays. The staff are with out exception helpful and polite and will go the extra mile to make your stay effortless. The food is standard, breakfast will keep you going and is tasty but nothing special. The rooms are spacious and comfortable with all the necessary facilities, however because this is an old building, any one who walks past your room makes the floor boards creak. A great little hotel for the cost.

    5
    « Excellent Hotel »

    We have used the Best Western Brand a number of times and chose this Hotel on that basis. This was our first visit to Jersey for 23 years and flew by Fly Be and hired a car. After trying to find the Hotel without success we finally managed the one way system. Couldn't fault the service on arrival. Our room was a family size with a double and a single and doors opening out to a sun terrace. We booked B & B and the breakfasts were plentiful with very attentive staff. We dined in the restaurant one night and were impressed by the standard of food. Mostly we used the adjoining bar which served a wide variety of reasonably priced meals all day long. Nothing could be faulted with the Hotel but Saint Helier has changed over the years and is now very busy. If we returned would probably go to another Hotel somewhere a little more sedate and quiet.

    5
    « Last minute booking »

    We booked a last minute holiday to Jersey from East Midlands airport with Flybe - we'd never been to Jersey before! The Flybe flight prices were very reasonable from Fri to Mon so I then started looking for accommodation on the Flybe website and after comparing the accommodation available and studying the Tripadvisor reviews the Best Western Royal Hotel, St Helier, Jersey, came out favourite for me. I chose the Best Western as we'd previously stayed at the Best Western in Rome and were very satisfied on that occasion. On arrival at the Royal we checked in for our bed and breakfast stay and were given our room key, the Hotel is an old building with lots of history but is in excellent shape inside and our room was large with an adjoining bathroom/shower. We'd only booked half board and had planned to eat elsewhere at night but to be honest the food at the Royal is really good, lots of choice, great value and whether you want bar food, a burger, steak or three course meal the Royal caters for all. Breakfast next morning was just as good - loads of choice - full English, continental or mixture of the two - it's up to you - great food - great choice - great staff - what is there not to like? Free WiFi is included at the hotel and in your room you have a kettle with plenty of sachets of coffee, tea, chocolate - and a packet of biscuits too! It takes about ten minutes to walk from the centre of St Helier to the hotel - you may do it quicker - but we are both in our 60's and we found it an easy walk. One day we fancied a coach tour around the island and the hotel booked this for us as well - nothing was too much trouble - and when it was time to come home I could even print off my boarding pass - thanks to Lawrence for all his help on reception and all the rest of the staff (sorry I don't know all your names) who made our stay in Jersey at the Royal Hotel so enjoyable. We'd definitely stay at the Royal if we go to Jersey again.

  • 4
    « Good but very small room »

    Good in general but I must have had the smallest room in the hotel and when I checked out I heard someone mentioning the same thing. Clean and tidy though and could have been recently redecorated. Excellent breakfast but I would advise that you have full English rather than kippers or haddock!

    3
    « Lovely hotel but service not great »

    We recently stayed for three nights at the Royal on our first trip to Jersey - we chose it for the beautiful old building, added bonus of its own large bar and restaurant and close proximity to the town - about 10 minutes walk from the centre. The room we were allocated was a family room so was extra spacious but staff quickly realised there were just two of us staying and did not replenish the tea making facilities after the first day, and even didn't replace towels later in our stay. Breakfast was fine if you wanted just cereal/fruit or croissants but the cooked offering was very poor and if you wanted something other than what was on the hot plate, a wait of around 20 minutes was typical according to other guests - I note other reviews have commended the breakfasts but this wasn't our experience. We usually had to wait 15 minutes plus for coffee and toast, the latter always being cold and barely more than warmed bread. This experience put us off eating in the restaurant in the evening. The dining room staff looked completely out of their depth and some were quite grumpy- I would guess that they are all new and not used to working together yet- they really need to get their act together before the Summer! We went on to stay two nights at the La Place in St Brelade - what a contrast! Staff went out of their way to be helpful and the food was amazing - literally a wait of minutes for a full cooked breakfast, large pots of piping coffee and plenty of toast with offers of more - the breakfast team at the Royal could learn a lot.

    4
    « Excellent staff, good breakfasts. »

    We had booked a standard double room and on arrival asked for a quiet room which we were given. It was a bit small, and overlooked the car park, but yes, it was quiet, and the en suite was a good size. The bed was very comfortable, and once we had mentioned that a couple of lights didn't seem to be working they were fixed extremely quickly. The hotel is a short walk to the main shops, so quite convenient. Altogether, a good, reasonably priced city hotel.

    5
    « First visit to Jersey »

    Our stay at the Royal Best Western was a great experience from beginning to end. The hotel was very clean and comfortable and the staff were brilliant in every way. They were friendly and attentive and made our stay complete. The food was delicious with silver service. The hotel is located in easy walking distance to the harbour.

    4
    « Excellent service, pleasant rooms »

    Reception staff were exceptionally friendly and helpful. As there was room on the night I stayed I was upgraded to a bigger room which was in the new section and very pleasant. For sun lovers they have a large sun terrace, which is a pleasant and hot environment bearing in mind the residential location of the hotel. Food was very good - breakfast excellent, dinner I would have like a bit more choice but the food and service were both very good. Excellent value for what I paid.

    5
    « Good Food, Helpful Staff »

    The room was of a good size, clean and well decorated. Staff manning the reception desk and serving in the restaurant were very helpful, cheerful and polite. Food throughout my stay was of a high standard.

    5
    « Our 4 day break »

    All the staff at the Best Western Royal Hotel were extremely polite, very friendly and very helpful the food was extremely tasty& well presented. The rooms were excellent very clean and comfortable. Atmosphere was very good.

    4
    « Just right »

    Quiet hotel, but well placed in the centre of St Helier. Great room, clean, everything you need including tea/coffee, trouser press, hair drier, fan, plenty hangers, extra blankets if needed. Double bed a touch on the small side but this was a family room with another single bed. Bath and shower (not much power in latter but adequate), plus toiletries and good towels. We also liked the fact that we could throw open the windows - not always possible in newer hotels. Only caution: if you want a long lie in the morning, avoid Room 300. It is close to the lift but it's the really squeaky floorboards right outside the door of Room 300 that create the problem. The first time, we thought the army was back in town! The Seasons Restaurant has lovely menus. But it's very short on atmosphere and although our dinner was good, the roast beef could easily have soled our shoes. The Bar is big, warm, comfortable and inviting; and the food here was very good. Staff and servicing at this hotel are wonderful. Friendly, helpful and efficient. We will definitely stay here again and recommend to family and friends.

    5
    « This hotel just keeps getting better »

    We have stayed at The Best Western Royal hotel a number of times. We have always found it very well run by the Morvan family. Over the winter, a significant amount has been spent on a very tasteful refurbishment of the public areas and guest rooms. Our bedroom was spacious to accommodate 3 persons, very comfortable beds too. The service, which was always friendly, had gone up a notch too, with staff being very attentive and genuinely willing to please. Buffet breakfast is delicious. Location too is great, a short stroll to the shops and free parking. Highly recommend.

    5
    « The Royal is Great »

    WE wanted a few days away of peace and quiet. We could not have picked a better hotel. It is in the centre of St Helier and very quiet. The staff have got to have been the best we have encountered. They could not have been more helpful or polite. They all worked together as a team and were always smiling. We are looking forward to returning later in the year.

  • 4
    « A good choice »

    A good quality hotel on all accounts ideally situated for the centre of St Helier its shops and attractions. The standard and quality of the Restaurant is high and nothing is too much trouble. I was impressed by the staff's turnout and cleanliness of the hotels livery.

    5
    « Long weekend »

    Just come back from this lovely hotel ... we stayed in a room on the first floor with court yard was lovely and big and the most comfortablest bed ever couldnt fault the room at all .. was also cleaned everyday ..... breakfast was nice we never tried any other meals as we ate out ..... staff are all very pleasant .... would stay here again ..

    4
    « Jerky lift.... »

    Having read many reviews, we decided to opt for this hotel, our first visit to Jersey also. Location is ok, away from centre about 10 minutes walk, no problems with that. Checked in ok, given room at top overlooking main red - some traffic noise obviously, but nothing major, out during day and traffic eased off during evening, so we had no issues there. Free wi-fi, well this was really hit and miss. Spoke with reception, they sorted it. Still very sporadic, ok down in reception, but our room no, problems all week. Usual breakfast selection, the cooked food was only just warm, same everyday. We were not the only people to have noticed. The croissants were delicious though. Staff throughout all pleasant and polite. Lovely sun terrace out the rear of the hotel, access from 1st floor. A real sun trap! The bar served nice looking bar meals, appeared quite busy the evenings we went in for a drink before heading out. The lift made us laugh, every time when reaching the desired floor, coming to a stop would always be a bumpy landing! Quirky. Overall, we enjoyed our stay in Jersey and at the hotel. Thank you.

    4
    « Worth the walk »

    This is a lovely hotel. It is clean, modern with traditional feel and very comfortable. The breakfast is great, delicious choices, buffet style. Staff excellent, very quiet. Just a little bit away from the centre of town but easily walkable.

    5
    « Superb Hotel »

    40 years ago my husband and myself had our honeymoon on Jersey so to celebrate we thought it would be romantic if we returned to the island for our Ruby anniversary,the hotel we stayed in then is now longer there so my husband booked The Best Western Royal in St Helier what a wonderful 5 days we had at this hotel from arriving quite early in the day we thought we would have to wait a long time for our room but no the room was ready and it was very pleasant,very sunny and quiet being at the back of the hotel.Nice big bathroom and two beds one single and one king size,tea and coffee facilities also on hand and much appreciated. The reception area and dining rooms are both bright and welcoming as are all the staff,nothing too much trouble for any of them and the food both at breakfast and in the evening was very good.We stayed half board for the duration and found the evening meal to be excellent with plenty of choice and most filling too much sometimes should have opted for two course instead of three but hey who can resist a scrumptious looking desert.The hotel is well placed for the town centre being a 10 min walk away,bit difficult to find first time if you are driving because of all the road works and road closures in the town but once you have cracked it very easy to find Jersey is so beautiful with wonderful beaches at St Brelade Bay and the 5 mile long beach at St Ouen also pretty little coves like Rozel Bay and Bouley Bay in the hamlet of Trinity home to the late Alan Whicker also St Catherines Breakwater where local people go for fishing,lots there when we went.The crowning glory of Jersey must be The Royal Bay of Grouville with it's impressive Mount Orgueil Castle very impressive. We thoroughly enjoyed our stay and the icing on the cake was the management and staff put a bottle of bubbly in our room with a note wishing us both a happy anniversary such a nice thought.We would recommend this hotel to anyone it is an excellent place to stay either for business or pleasure.Thank you to all the staff and management for making our anniversary so memorable..

    5
    « Short break »

    Beautifully decorated. Their web site needs updating , it doesn't give justice at all. The food is amazing breakfast and dinner. Staff polite, helpful, a credit to the hotel. The hotel is cleaned to a very high standard. Bedrooms good size and have a full size ironing board and iron in and also a good quality hair dryer.Secure car park at the side of the hotel.

    4
    « Very satisfied »

    Excellent location, about 10 minutes walk from bus station and town. Staff were all very pleasant, helpful and attentive. Our room was lovely, excellent housekeeping. We had breakfast included, very good selection of cooked and continental choice. We would definitely go again.

    4
    « Nice hotel, good location »

    Central location about 10 minutes walk to the centre of St Helier. Nice and clean, reception looks as if it has recently been refurbished and is smart and stylish, the staff are very welcoming and helpful.The rooms were clean and tidy though a little dated. There are lots of rooms and it does seem that you walk for an age down various corridors, you need a good sense of direction! The bar was nice and had most mainstream beers in stock. Decent place for the price.

    5
    « Excellent »

    I visited this hotel to have a meal there. There is a good variety on the menu. The price is also very good and the staff most helpful and welcoming. The bar has an old style character to it. It is also very centrally located being just a ten minute walk from central St Helier.

    4
    « Lovely hotel »

    The hotel is very clean and the staff were very helpful. It took us a few attempts to find in the hire car but I think that was due to us being new to the island! The breakfast had a very good selection and the morning we had to leave to get an early flight the staff were more than happy to deliver breakfast up to our room. The only minor issue is the noise at nighttime. It wasn't necessarily the hotels fault though, just traffic and bin collections etc. I would definitely stay here again if I'm in jersey

  • 5
    « Superior Hotel »

    Really great hotel. The staff are only too willing to help with anything you need. We had a lovely room, nice and warm and very comfortable. Very clean. Beds were just right. We had no back ache! The food is excellent The General Manager is so helpful and polite and made our stay really pleasurable. Thank you so much Mr. Cleminski. We really appreciate your kindness. We will be back again. Not far from the town centre with its excellent range of shops.

    5
    « Neil Ruddock after dinner event »

    A HUGE thanks to hotel manager Mariusz and the rest of his team for an amazing night in jersey!! Food was amazing and staff couldn't do enough to help!!! The executive hotel room was first class as well!!! Will be using again!! No negative comments at all!!!

    5
    « Third time at this excellent hotel »

    Once again stayed at the Royal on business. Check in was quick as we were expected, with the staff being really helpful. My room was excellent in all respects, large, spotlessly clean with a large double bed. We held a conference in the evening and received a good service from staff and an excellent buffet of sandwiches for our delegates. Breakfast is served at the table, all freshly cooked and hot. I arrived by taxi so cannot comment on parking. A clean traditional hotel which I will definitely use again.

    2
    « Function »

    We had a function here for my Sons Christening, the food was nice but not worth the money we paid, the majority of the staff were rude, we had told the deputy manager about a leak in the roof and all we got back was him shrugging his shoulders, a family member got told to go downstairs and get her own Coke to go with her drink as they had run out upstairs!! We ordered the children 2 jugs of orange and black currant (which just tasted like water and cost £7.95). I spoke with the general manager about everything and to me he was not interested. Lack of customer services, I will never go to this place again. Definitely not worth the money we had paid!!.

    5
    « Great hotel - very family friendly »

    Went for a long weekend to Jersey with the family, including 2 year old son. The hotel was great. Nothing was too much trouble for the staff, whether it was advice on where to go, or a glass of warm milk for our son in the evening. The food in the evening was truly excellent, both in the main restaurant and the bar. Nice convenient location, although parking is limited and can be difficult. Thoroughly recommend and will certainly visit again.

    5
    « Yearly visit »

    Have stayed here a few times on yearly visit, the restaurant was closed for refurbishment this time but they warned as soon as it was booked, only meant continental breakfast but the choice was very good none the less. Room I was given seemed fairly recently decorated and much nicer than I remember. Looking forward to the next visit. Such a great location with the parking as well.

    1
    « Average. »

    Here in business trip for two days. At first on arrival it took ages for someone to come to the front desk which isn't a good start! Then went to room after a good wait for key. Room was nice and clean I'll give it that. Bathroom very spacious and clean also. Food not great 5/10. Nice presentation but over cooked. Overall happy but won't return. Would be a great place with the right staff.

    5
    « Jersey Open »

    A 3 night stay for the Jersey Open darts that was held at the hotel. Superb room, breakfast, beer prices and evening food. we only left once, i know others stayed in the whole time! If you do want to venture out, its a short stroll into St Hellier.

    3
    « No food!! »

    Whilst I understand the need for a kitchen refurbishment I was not happy to be told that there were no evening meals available during my two nights stay. My option I was told was to eat out. I was on my own, tired, ut was dark and raining and I don't know the area, si no it was not an option. They managed to provide a continental breakfast which was fine. I am not sure what the answer is but I felt that something more could have been done.

    4
    « Good Hotel but could Improve. »

    Stayed here for 10 days over Christmas and New Year and overall had a pleasant stay. The second floor room was spacious with comfortable bed and plenty of storage space, a large TV, easy chairs and table and free Wi Fi. Except for one dinner of uneatable duck the food was well presented from a good menu selection with gala buffets on both Christmas Day evening and New Years Eve. Mulled wine was readily available over Christmas with pre dinner glasses of bubbly. The friendly members of staff were anxious to please but with a range of native languages orders were often misunderstood. Evening entertainment was appreciated on several nights although the disco on New Years Eve was loud enough to drive some of us older guests out into the bar as conversation was impossible for a while. Things did quieten down however allowing us back to dance into 2016. The hotel bar was good with bar meals available and local real ale at a surprising cost of under £3 a pint. Annoying things included the queueing for entering the Balmoral Suite to be seated at our table, understandable perhaps with many non-resident dinner guests for New Years Eve Gala Buffet but unnecessary each evening when a table had already been allocated to us in advance. Another annoying feature being the often long wait between courses 45 minutes between main course and sweet on one evening. Just minor constructive criticisms but necessary if corrected to make a good hotel an excellent one.

  • 5
    « First class service »

    A very well presented hotel with excellent facilities and first class service. This is one of the best hotel's we have stayed in for some time. Well worth a visit if you are travelling to Jersey. Its central location makes it a perfectly for visiting St Helier and the surrounding area.

    5
    « Staycation at lovely, central hotel »

    We hadnt considered a staycation at the Royal before but were pleasantly surprised by everything that the hotel had to offer. We ate in the hotel bar and the food was great. The portions were generous and reasonable in price and the atmosphere was cosy which is just what we were after. The room was a decent size and was clean and although there are no swimming facilities at the hotel you can use the facilities at its sister hotel just up the road. The breakfast was nice, with a choice of full English or continental and the service was attentive. We will definitely stay again.

    5
    « Alison & Paul »

    Hotel really good. The staff could not do enough for you, all very friendly . Food excellent, rooms comfortable. Situated within easy reach of the town and is about 15 mins walk to the Liberation Station (buses) which will take you pretty much anywhere on Jersey.

    4
    « great hotel »

    Great hotel in a great location. Stayed here for 2 nights. Had a top floor room with our own balcony. However this was situated at the back of the hotel, so was a little walk back to the lobby. Has a nice little pub/bar joining the hotel. Parking is a bit tight, but half of the issue is people not being able to park properly! I believe there is an additional parking area as there is only limited spaces at the hotel, but we were lucky enough to get parked. Breakfast was nice enough. Didn't experience evening meal as close to other restaurants. Would stay here again.

    5
    « Fantastic stay »

    What a beautiful hotel . super clean food was excellent staff were excellent . The room we had was a four poster bed which we were not expecting it was a beautiful room loads of room it had iron ironing board trouser press all tea coffee etc plus a hairdryer cannot fault this hotel at all

    5
    « excellent all round »

    stayed with a group party , the hotel catered for everyones needs polite courteous well mannered and enjoyed chatting with our group rooms were excellent and the breakfast was 1st class the hotel catered for evening buffet which was again 1st class, 5 mins walking distance from the centre of st helier on a fairly busy road by day but does quieten down at night time so little problem for those who want to sleep tight car parking to the side as well all round excellent and i would highly recommend the hotel for a weekend break or longer

    5
    « Annual Reunion »

    We had a great time over 3 nights/4days. Hotel has been refurbed since our last visit. Rooms were light, airy and very clean. We had 25 people staying and I didn't hear a bad word about the service, food or drinks (which were bountiful!). Great night in the Conservatory on the Saturday. Super buffet. Basically - it was faultless. Cheers to Pavel and his crew.

    5
    « Annual Reunion for Dubai ex pats. »

    The hotel could not have been more helpful, they arranged our formal gathering in the conservatory, which was a huge success. The hotel rooms were very, very clean and had everything you would have expected a hotel of this standard to provide, the breakfast alone is worth the room rate. The key to this outstanding hotel is the staff, they are so friendly and helpful, nothing appears to be too much effort, They certainly made our stay very enjoyable. We would not hesitate to stay at this hotel when we revisit Jersey.

    5
    « holiday »

    The staff are so welcomimg and friendly. very helpful and always polite . the room was excellent and the food is brilliant. the lounge bar is so lovely and a great place to finish the day off with a drink. A very well place d hotel for exploring st helier and the rest of the island.

    4
    « Great Staff »

    We stayed for 3 nights, in 2 interconnecting rooms, glad we booked the 2 rooms for our family of 3 as the rooms are quite small. They are dated but very clean. The staff on reception, housekeeping and breakfast were exeptional and made our stay more enjoyable. Breakfast was good with plenty of choice

  • 4
    « Great hotel and staff »

    I booked the hotel via the rewards scheme The Royal Hotel is well situated close to the town and restaurants in St Helier with the town centre some 10-15 minutes walking. The hotel reception area is well laid out and staff are very friendly and helpful. The rooms have character and the bath in our room was huge. Breakfast was the standard fayre with plenty of choice although no vegetarian option on the sausages. The staff are great and make the hotel what it is We liked the lounge bar area which served great food also Can't fault the hotel and we had no problems during our stay thank you to the staff at the hotel.

    4
    « Agreable »

    Very nice and spacious room with wooden pannels on the top floor, nice and large bathroom, good heating and hot water available. Very friendly staff, we very soon felt at home ! ?????? Breakfast was great with a lot of choice. When we Come to jersey again we'll definitly come back here.

    1
    « Expensive and tired on a very noisy road. »

    Had a 3 nite stay here last month. The hotel was dated and staff very poor and had no customer skills. On checking in it was regimented like the an army procedure. The lady checking us in had very poor English and we could not understand what she was saying. The food however was excellent and staff friendly. Room very below par with a worn mattress. Never saw the manager once while here. For the price we paid we should of stayed at the grand hotel or elsewhere.

    5
    « Great return visit »

    My wife and I stayed for 4 nights HB at the Royal Hotel.,We had stayed there 18 months previously and hoped it would be as good as the first time, we were not disappointed. The bedroom was lovely ,it had a 4 poster bed, a large bath and a balcony. The bed was comfortable and everything was in good order. All the staff were friendly and helpful, could not fault them. The breakfast was very good with plenty of choice. The evening meal was excellent with a varied menu, well presented dishes and all very tasty. An excellent hotel ,short walk into town and it has a small car park which is a bonus for Jersey.

    5
    « A Royal Reception! »

    .We had a feelgood factor the moment we arrived at the traditional hotel with its immaculate exterior and reception area.Reception staff were helpful and informative and arranged for porterage. Our room was spacious,well furnished clean as were the hallways, stairs and lift,dining room and lounge.I consider the Royal to be an exceptional 3 star hotel with high standards of service.

    5
    « local to all amenities »

    I found this hotel very comfortable, local for everything, food was excellent staff were very good, rooms were clean and comfortable.tea and coffee in all rooms.hairdryer, .iron and ironing board in all rooms... and service excellent.sun terrace...would recommend a visit,with friends or family

    3
    « If you find it hard to walk, don't stay here. »

    I didn't know that there was no bus that goes anywhere near this hotel so when they said in the blurb "only .4 miles from the city centre" I had no idea that walking was the 'only' way of getting there apart from a taxi each way. Also, the area was not a very nice area by any sense of the word. Forget the pretty rooms shown in on the Internet, I was given a minute, dark, dingy room which only had ancient, gloomy furniture. I was extremely disappointed. They also don't tell you that, although there is a lift, once you come out of it, you then go on a tour round the building going down long corridors and up or down stairs. Nobody on reception bothered to offer to help me with my bag or show me through the maze to where my room was. I did get lost and wandered around. Room numbers aren't consecutive and are confusing. However, the breakfast was a very nice, ordinary, self service hotel breakfast in pleasant enough surroundings. I didn't have an evening meal in the restaurant but did eat in the bar and the food was good. Service was mostly good but one incident amused me when two French ladies were asked by the non English speaking waiter if they wanted white or brown bread. They didn't understand him so he raised his voice quite loud and asked them again but they still didn't understand. I would have thought that being in Jersey and having a lot of French visitors the first thing to learn for breakfast time would be 'pain' for bread, 'blanc' for white and 'brun' for brown!!!

    5
    « A very pleasant comfortable hotel with good food and welcoming staff »

    My wife and I stayed for 4 nights. We had a very comfortable room on the top floor (3rd floor). It was warm, good heating, comfortable bed and acceptable bathroom. Shower flow pressure though was not good. The restaurant was excellent, with very good food, large portions and attentive waiters. Public rooms were also clean and comfortable. Bar meals were also excellent I can recommend a stay there. It is also conveniently located for the shopping centre.

    5
    « Excellent hotel in St Hellier »

    Although the hotel was geared to an older clientele, we enjoyed our stay. The staff were excellent, friendly and very accommodating. Our room was standard and the bathroom large. We a door out to the balcony area with sunbeds which would have been useful if we'd wanted to stay and relax in the hotel, however we were far to busy exploring the island. Breakfast was excellent with a large selection of hot and cold food and open until 10am which suited our leisurely mornings. If you need a hotel as a base and don't mind walking 10 mins through the town to the bus station and restaurants, this is definitely the place to stay.

    4
    « Looked after me well »

    The room was clean and well maintained. The bed was comfy. A little bit of traffic noise, but this abated after about 11pm. Food at breakfast was plentiful and well cooked. Service in the restaurant at dinner was excellent. Again the food was well cooked and the menu had new specials each day.

  • 4
    « Surprisingly good - excellent staff - cannot fault »

    Booked 2 x singles rooms months in advance to find when we arrived that there was only 5 singles and none were nearby each other. The manager went to extraordinary lengths to make sure we had adjacent rooms and even upgraded one of them. The food was good throughout, in the breakfast room, restaurant and bar. We ate here 2 of the 4 nights. All the staff are foreign but exceptionally well mannered and nothing is too much trouble for them. The rooms are tired and dated and yes there are lots of stairs but the hotel has evolved out of 3 seperate buildings, so if mobility is a big issue then this is not the place for you. Would definitely recommend as customer service was outstanding.

    5
    « Memorable Wedding Anniversary Break »

    Recently returned from a very enjoyable 4 night half board break to celebrate our 45th Wedding Anniversary. Our room was comfortable, clean & spacious, with access to the sun terrace. The evening meals were very good, as were the breakfasts. Location is good, being only a short walk to the shopping streets & restaurants. Management & staff were extremely friendly & efficient. As a pre- arranged anniversary surprise for my wife, they placed wine & chocs in our room, which was greatly appreciated. We will definitely return.

    5
    « Better than ratings suggest »

    We very much enjoyed our stay. We had a beautiful room over looking the sun terrace. Very peaceful apart from the morning when a cleaner decided to vacuum before eight am. It takes about 15 minutes to walk to Liberation station and less than ten to the main shopping area.

 

Getting to the hotel ...

All directions
·From: All directions. Walking distance from town center, five miles from airport to the BEST WESTERN Royal Hotel.