Best Western Royal Hotel

We for lunch today with my friend and have to say that the food was fantastic. We had the steak and the teriyaki salmon, both came out piping hot, presented beautifully and tasted fantastic. It was a nice relaxing atmosphere, good music and very spacious. Big bonus is that they have parking so no need to drive around on a Saturday afternoon looking for a parking space.

We visited bar 27 for a snack and some drinks. I couldn't say anything about the food because my husband was only the one eating as my friend and I already had dinner. But he seems enjoying the mini burger. Service: 5/5 ⭐️⭐️⭐️⭐️⭐️ The staff looks happy and accommodating Jennifer took care of us, she never stopped smiling even though she's so busy with all the guests. The Hungarian barman was nice too and so accommodating.

Visited this hotel as a large group- celebration on Sunday who mostly had a roast dinner. We then went into the bar area for drinks which again we was well catered for. This hotel is fabulous from the food to the attentive and helpful staff members - you should be so proud of the customer service they deliver If you visit Jersey try this hotel and eat there you will not be disappointed Thankyou all for making our family celebration amazing

1st time in Jersey hotel and staff were excellent trip was a pleasure having a pleasant, clean and secure base to return to each evening was a bonus. The bar staff were always ready to listen and suggest sites to visit and how to get there Thank you

I had a fantastic stay, everything was clean and fresh The only downside was the dessert options, all contained strawberries in some format and as I am allergic to strawberries, I could not have a dessert.

Very clean, comfy beds, friendly staff, lovely breakfast great choice. Great value for money brilliant. Very good 3 star hotel, would definately recommend a stay when you visit Jersey. From Mr & Mrs Bird

Our stay at this hotel is work related hence we are not very demanding but the Staff always go out of their way to help out and ensure we feel at home. They always smile no grumped faces at any hour..

Just returned from an exceptional 7 night stay at this wonderful hotel . The service in the bar and restaurant was 1st class , better than most 5 star hotels we have stayed in . All the staff are friendly , welcoming, highly efficient and go above and beyond to assure your stay is a pleasure .I would highly recommend this hotel to anyone wishing to holiday in Jersey .

We would have given this hotel 5/5 but for the original room we were allocated. However the GM was very helpful and we were moved to another room which was large, bright and very clean. The hotel has both a bar and restaurant so food choices are good. Without doubt the biggest plus for this hotel is the staff/workforce. From the front desk to every member we met they could not have been more helpful and pleasant. What a strength for any organisation. Well done and thank you.

We stayed for 7 nights from 16 to 23rd September. Without a doubt, the staff in this hotel are the most friendly and hard-working of any hotel we have ever stayed in. Nothing was too much trouble. From reception, housekeeping to restaurant. The choice of food was imaginative, superbly cooked, and the service was very prompt. The rooms were cleaned and well presented. We stayed in 298 which had a comfortable four poster bed ample wardrobe and draw space. Ensuite had a wash basin WC,bath with shower. However. There is air conditioning in the restaurant, not in the bedroom. We would highly recommend this hotel

Well exceeded our expectations, the food was oh so good and the staff were excellent! Really good base to enjoy a holiday in Jersey, took the car, parked in the hotel car park and travelled the island and visited all the sites at will.

We spent 3 nights in September during an unexpected heatwave. The hotel was lovely and the staff were great, only downside was the lack of air conditioning in the bedrooms. We were given a fan which did not make much difference to the temperature in the room and sleeping was almost impossible. I am sure we would have enjoyed our stay much more if the weather had not been so hot,

We were only here for 4 nights, but I wish we'd have stayed longer. The buffet breakfast is really good quality my Autistic son William really liked his hash browns and fresh pastries. The staff are really professional and nothing is too much trouble. Will definitely receive to family and friends. See you all next year and thank you for our stay.

The hotel was spotless and ideally located only a few minutes from the town centre. We had a meal in the bar which was very good, and the buffet breakfast was fantastic. The staff were immaculately dressed and extremely friendly and helpful. Facilities were very good, especially the sun terrace. The weather was fabulous and we can't wait to go back for another visit.

All the staff at this hotel are friendly helpful and polite. The serve yourself breakfast means you can have as little or as much as you like from a full English (eggs, porridge can be ordered) to fruit and yogurt. Fruit juice, tea and coffee are served at your table .Rooms are very hot but cleaned everyday towels replaced as and when needed.

Visited during the heat wave in September No air conditioning so rooms very hot even when using 2 fans and noisy with windows open however in cooler times room would be comfortable and cosy. Bedding is very clean Plentiful hot water Hotel dated but has its own style The gem here is the service. All staff are welcoming and friendly The restaurant is the Diamond in the setting The food served is higher than what would be expected in a 3 star hotel earning 4 stars plus. The supervisor Sarah would be at home in a London 5 star hotel- her restaurant service is extremely efficient whilst the ambience is calm. Any room issues are dealt with promptly and rectified If you are looking for service and excellent food this hotel should be on your short list There is a limited bus service from liberation bus station or take a relatively flat 15 minute walk. There is a nice park close by for a relaxing sit

Had a wonderful stay at The Royal Hotel. The staff were incredibly welcoming,, helpful and friendly. They went out of their way to please their guests. The room was spacious and clean and the food in the hotel was very well prepared. The hotel is on the bus route into St Hiller and stops outside the hotel which is very convenient. Looking forward staying there again.

Just returned from a week at this lovely hotel which is a few minutes walk from the town centre. The staff were excellent and the food was amazing, not only the quality but the presentation. We had to change rooms as the bathroom facilities were unsuitable for us and were given a lovely spacious room with a shower room. We even had our own little space on the terrace. Sadly there was a lack of storage space in both the room and the shower room. The bedroom has good hanging space in the wardrobe but no shelving. The only other storage is a two drawer chest of drawers. Apart from the inset niche in the shower there is no other shelving. However we are hoping to return next year.

We went in 2010 and thought it was pretty good. This time we went with the kids and thought it was excellent. It's an old hotel but it's in pretty good nick. Informative staff at check- in. Nice room. Relaxed atmosphere. We had food in the bar one night and that was great. We had the light bites menu with some side dishes and these were more than enough. Very good service from the bar and waiting staff. And the food was what I'd call unpretentious and absolutely delicious. Just what we needed after a long day travelling. Small car park through the arch next to the hotel with additional parking available at the sister hotel Monterey five minutes up the road if needed.

Very nice and comfortable rooms with a modern bathroom. I liked that it was very quiet in the evening so you could get a good night sleep. Good english breakfast with all you require for a great start in the day and nice bar to visit in the evening. The Location is perfect. Only 5 miniutes from the main streets with the restaurants and shops. A chorus of praise to all the staff, specially to Caroline from the reception who was there for me every time when i had a question or a problem. As well as Casey from the room service; made my room nice and shine with a smile. They we're always so friendly, professional, helpfull and made my stay even better.

All the staff gave excellent service and worked extremely hard. We had booked half board and there was a different choice of food each evening. The buffet breakfast was self service with the waiter supplying tea/coffee/juice and any extras from the kitchen. We had a lovely spacious room overlooking the courtyard at the back of the hotel plus a balcony with comfortable chairs. I would highly recommend this hotel.

Lovely hotel & only a 10 minute walk to the town centre. We had a slight issue with our first room as it was unbearabley hot & the cold tap in the sink didnt work. We were given a new room without question which although a little on the small side it was fine for what we needed. Staff lovely polite & helpful & i wouldnt hesitate to stay here again I would say though of you struggle with stairs then as for a room on a lower floor as there are quite a few small staircases to get around from the rooms to the lift.

Stayed here for 7 nights staff were brilliant and very friendly and helpful the food was top notch 3 course meal every night and breakfast was delicious nothing was too much trouble room was clean shower and bath nonstop hot water the only downside was the bed too small for 2 people and not comfortable but that's my opinion the bathroom doesn't have an extraction fan but the room was nice clean and plenty of room to sit and move a large wardrobe and tea and coffee and kettle so happy days would recommend this hotel and it has its own pub next door

All you need for your business stay in Jersey !!! Lovely staff, nice rooms, excellent restaurant and swimming pool near by in the center of St. Helier. If you are planning a buisness trip or short visit to the Island the Best Western will suit all your needs !

Hotel is within easy access of the town centre. Excellent breakfast and the bar was very reasonably priced. Staff are very welcoming and friendly. Single rooms are a little on the small side compared to other Best Western hotels I have stayed in.

This hotel is one of the best we have stayed in. From the minute we arrived the hotel was perfect. The staff in reception are efficient and extremely friendly. Our room on the second floor was also excellent. There was everything in it you could possibly need. Plenty of hangers, iron and ironing shelf, fan. The bathroom was spotless and contained plenty of toiletries. Beds were comfortable and there were plenty of mirrors and lights. The food in the evenings and at breakfast was exceptionally good. Plenty of choice, beautifully cooked and really well presented. However by far the best feature of the hotel is the staff. They are the most efficient and friendly staff I have ever encountered. I would have liked to list their names but it would take too long. Often when staff are busy they forget small things but this never happened once during our stay. Our room was made up promptly, biscuits, tea etc. were never forgotten. Orders for meals were always taken and served promptly and with a smile. Thank you everyone for making our 50th anniversary week even more special. Hopefully we will be back soon.

Did not know what to expect when we booked this hotel on a half board basis. Usually you may get a buffet style service for dinner but this was a la carte menu, three courses, which we found very good and never struggled with what we would like. Breakfast was buffet but could get eggs which way you like and smoked Salmon from the kitchen if you liked and quality if the breakfast good. Staff very friendly and couldn't do enough for you, nothing was too much trouble. Room comfortable with tea , coffee and biscuits renewed every day as well as the cleaning. Overall surpassed expectations and drinks in the bar no different to high street at home

Traveled with jet2, and stayed one week. Absolutely excellent hotel,very well situated for all St Helier has to offer. Our room was perfect, comfortable bed, lovely walk in shower, well stocked hospitality tray, and all shining clean. We ate in both restaurant and bar , food and service second to none, really comfortable and friendly atmosphere. The staff throughout the hotel were all so helpful and friendly, nothing was too much trouble, regardless of your request or question. We really did have a wonderful week,and on our return to Jersey Best western Royal would be our hotel of choice. Thank you so much.

We booked through. Jet2.., The day before we travelled they.realized we had told them we were disabled! The hotel had not been informed,. We arrived the staff went into overdrive.Reorgañiized our room, had meals delivered to our room then our table. Looked after us as if. Royalty. We Can thoroughly recommend this hotel. Thank you all staff

Chose the BW for a short holiday. We know Jersey well and wanted a hotel in St Helier. Not as centrally located as some this wasn't a problem for us. The hotel is very good value for the price. The food in both the bar and restaurant is fantastic and recommended if you don't want to stray too far. The service in both is efficient and friendly. The rooms are very clean and well done though you couldn't turn the towel heater off in the bathroom! Front of house were again very friendly and efficient. All in all our stay at the BW was great and we were stay here again.

We had a wonderful week at this lovely hotel from 4th July. I would like to thank every member of staff, from reception, housekeeping restaurant & bar 27 who were so professional, polite & welcoming. It was so lovely to be greeted with big smiles from everyone we dealt with. This was a much needed break for my husband & I after a traumatic couple of months and this hotel and its staff were just the tonic we needed. Thank you, we look forward to seeing you all again soon.

I had a reservation at Best Western Royal's restaurant. Needless to say, I was astonished of how professional and friendly the staff were. They displayed great customer service. I was especially impressed by Jennifer and Sarah Mae. They were friendly and polite. They were constantly checking up on me and making sure that I was okay and enjoying my meal. Jennifer suggested that I should order the Jersey ice-cream as Jersey is famous for it's delicious ice-cream.

Hotel staff were excellent. Breakfast wide choice. All food served in restaurant or the bar was hot and really tasty. Rooms very clean and well presented. Would definitely recommend this hotel just a good walk into liberation square.

The staff were absolutely wonderful, so helpful, hospitable and friendly. Had dinner in the bar on the first night and it was without a shadow of a doubt the best steak I've had in my 54 years!! The rooms were so clean and comfortable. The breakfast was delicious too. We didn't want to leave. I've stayed in many hotels and I have to say this was faultless. Can't wait to go back. Thanks to all. We really appreciate the way we were looked after. Kimberley and Andrew x

When we have gone to Jersey, we have stayed at the Royal. The standards at the Royal have been erratic, and we have found that booking to stay does not necessarily guarantee a good stay. The administration and booking of the holiday was flawless, as usual and all reception staff were pleasant and efficient. However, when my wife asked for cranberry juice at breakfast, the waiter just retorted ‘no', when the correct response should have been ‘We don't have cranberry juice madam, but we can offer you X, Y or Z” Then on our last night, I was feeling feverish to we decided to eat in, however, the Hotel closed the restaurant and bar early, and before the published close times. We don't expect the Hotel to turn down functions, but management should have advised residents of the earlier close times on that night. The General Manager did provide us with meals after we complained, for which we were grateful. The room was great, and kept clean and the hotel is situated in a prime location in St Helier with free parking. Because of our experience this year, it is unlikely we will return to the Royal.

Didn't stay but dined here friday 21 oct, table of 20ish people. Food was excellent, my wife and daughter really enjoyed their meal as well. Wedding reception on sat 22 was very enjoyable as was buffet...well done!

This is an older style hotel which is brilliantly located. Close to the shopping area, other restaurants and also the Jersey Arts Centre which I visited. Every single member of staff in this hotel is friendly and welcoming and as a solo traveller I always felt seen and safe. The room had everything I needed, was exceptionally clean and the bed was comfortable. The bar and dining room were not entirely to my taste but the breakfast was good off the menu rather than from the warm buffet. Many thanks for an enjoyable stay on your lovely island.

After a challenging journey which saw us arrive over 6 hours late, the staff were extremely welcoming, friendly and very understandin gThe hotel is in a great central position and we would definitely use it again.

Stayed here for two weeks at beginning of September, in Room 305, as a single traveller. Reception staff were excellent. I had no trouble with my room at all apart from being slightly on the small size. It was very comfortable & extremely clean with staff coming in every day to keep it tip top. Meals were fabulous. I was B&B only but could thoroughly recommend the food in the restaurant & in the bar where it's more relaxed & the staff were second to none. There was a 'Link' bus which took you down into town but there was no need to use it for me as the walk itself was pleasant & took about 12 minutes at a leisurely pace. There are shops & little squares to sit in all the way down to the main thoroughfare. Jersey itself is beautiful with lots to do. The reception staff will book your tours for you & most companies collect you from outside your hotel. What more could you want? All in all, a great holiday & I would recommend this hotel to anyone.

The hotel is within a 20 minute walk from the Harbour area of St Helier and the main shopping complex, The staff at the hotel were lovely and could not do enough for you, the std room we stayed in wasn't large but ok, the restaurant and menu was very good, we went half board, the downside of the hotel for us was that our room was on the first floor, but you had to take the lift to the second floor, then walk along a passage and down some stairs to go to our room, plus it only had one small lift to each floor, but if you could put up with this it was a very nice hotel.

The hotel is sited about a half mile North of the shopping main street in St Helier, about 10 mins walk. There is a selection of bars and restaurants in close proximity as in the main market. There is no pool but staff explained that one could use the facilities at their sister hotel sited nearby. This is an old hotel and its positioned at a crossroads, so combined, provides noise which may be worse in some rooms than others. If on second floor you can here persons walking around above. The vibration can shake the old sash windows! The rooms are various sizes but adequate with good washing facilities and comfy beds. They are clean. There is a nice restaurant (serves as breakfast room also) plus a good bar and food area with music/tv.

We stayed a week in a double room on a half board basis booked through Jet2. The hotel is in easy walking distance of the shopping area and Liberty Square. For those less able there is now a town link bus service that passes the hotel. The staff are lovely and very efficient at service. Evening meals plentiful and a good choice each night. The bar is nice but could do with more seating as got full most evenings. The only negative is lack of air conditioning in the bedrooms and our room was facing a road with a pizza takeaway that was noisy at times with delivery cars revving etc. This of course is outside the hotel's control but the noise was reduced when the window was closed with secondary double glazing. However due to the warm nights we needed the window open to cool the room hence the suggestion for air con units in these rooms.

Unfortunately the holiday got off to a bad start as the 1950's coach that collected us from the airport was stifling with no air conditioning At the hotel there's a lovely, open, air conditioned reception and the food is good. Once we finally found our room on the 2nd floor by going up and down stairs dragging our luggage as the lift couldn't get us directly to our room, we realised that the room was stiflingly hot, with no air conditioning and no mini fridge to keep drinks cool. There was a fan in the room and when we complained about the temperature which was 22 degrees outside but 98 degrees inside we were given another fan. Useless!! No safe in the room either. We left after 3 days, should have been staying a week. We will not be returning.

A lovely Hotel but a long way from the action, so it requires a 20min walk or a £2-10p bus ride into town, The Hotel has three private function rooms but does not have a lounge for its guests to use, The Hotel Swimming Pool is 20mins away in another Hotel.

Sadly this hotel's rooms do not compare to the lovely, open, air conditioned and plushly decorated reception! Once we finally found our room on the 2nd floor through a rabbit run of narrow and warm corridors, our initial thought was one of joy. Until we realised that the room was stiflingly hot, with no air conditioning, with tepid cold water and no mini fridge to keep drinks cool. Requests to leave windows open and curtains closed during the day to keep it cool were ignored. And as for the decor, well it was like being back in 1970! We will not be returning.

We booked a family room (2 adults, a 2 and 6 year old). First and foremost most of the staff were very helpful and friendly. The breakfast was of good standard, however £8.50 each for a small bowl of coco pops and a glass of apple juice for the kids out-priced us for the remainder of our stay. The hotel is dated but what it lacks in decor it makes up for in cleanliness. However, once in the room there is no air-con & the windows wouldn't stay open - so we wedged them open with packs of wipes to get some air in. The street noise late into the night and from early morning meant we were all lacking a good nights sleep and for this reason alone we sadly wouldn't venture back.

Currently staying on a 4 day break with my sister . Pros Very Clean and Tidy Good Location Superb Food we're on Half Board Well presented and Good Breakfast Lovely polite Staff Public rooms are very nice. Cons I am in a room overlooking conservatory room is very hot even with a fan. I didn't ask to be moved and Iam sure they would if I asked. Rooms clean well equipped but tired. I would return and it's a lovely hotel and a nice touch is cold water with lemon and lime in reception area for guests if they need a cool drink it's the small touches that go along way.

It was a comfortable room, but too hot and didn't have any temperature control. The room was clean and tidy. The internet was okay but pretty slow. Fresh water flavoured with lemons was available at reception which was a nice touch. The staff were excellent.

This is a very good hotel which will not disappoint. We had a suite sized room which was comfortable and clean. The best thing about this hotel is undoubtedly the food. We stayed half board and the evening meals were outstanding. The staff are super helpful and we had a lovely stay. One negative would be the lack of air-con in the room but the weather was warmer than average and the day we arrived the temperature had hit 30C. Good location near the town centre. Friendly bar and a roof terrace for al fresco drinking.

Stayed at the BW ‘Royal' this week. To say I had to pay £355 for two nights, I was expecting better. The hotel is essentially a throwback to 1970s Skegness, with tired and unbelievably dated decor, worn out carpets, titchy dated and swelteringly hot bedrooms, no air-con and lacklustre service. The only plus is that the food in the restaurant was admittedly pretty good. But overall very disappointing. Definitely will not return.

We have visited beautiful Jersey many times over the years. This was our first time staying at this hotel. Travelled with my parents, staying for 3 nights, B&B, in a double and twin room. The hotel is a 10 to 15 minute walk from the main shopping area, bus station and seafront. First impressions were very good. The hotel is a beautiful building with a lovely bright reception area. We were given a warm welcome by the reception team. Kristina was very polite and professional. We had to wait a short time as our rooms were not ready but this was not a problem as this allowed time for us to enjoy lunch in the hotel bar. My room was very comfortable and clean offering all the usual amenities such as TV, Tea and coffee. There is no air conditioning in the room but a fan is supplied. The bathroom, although a little outdated, is super clean and functional. Breakfast is served in a lovely room. All the staff were very polite and very professional. The offering of hot and cold food is good however we did feel that the cooked items could be much warmer as well as the plates the food is served on. We ate dinner in the hotel restaurant on 1 evening and in the bar the other 2 evenings. We were happy with the food in both areas but I would like a more varied bar menu. I would be happy to recommend the Best Western Royal Hotel to family and friends. All the staff we met were very friendly and professional.

This hotel provided a perfect base from which to explore Jersey - no complaints at all! When booking online through Jet 2, we noticed that the half board option price looked reasonable and more than reasonable it certianly proved to be as the food on offer was exceptional, particularly the evening meals. We highly recommend this no nonsense, down to earth, pleasant hotel so just go and enjoy wonderful Jersey.

No porters for luggage, not good if you're in the 2nd floor, even in the lift there's stairs to negotiate, even getting into the hotel with luggage is the same, steps to negotiate not good especially for the elderly or people with bad backs, like me. Good points - food excellent!! Great choice , quantity plenty More than 10 walk to the town centre

We chose St. Helier for the ability to travel anywhere by bus. Jet2 presented the Best Western Royal Hotel on their list. It doesn't have the facilities of a 4-star hotel, but it delivers value for money. Booking half-board we had excellent evening meals each night, including Gluten-free options. Clearly a very good chef. Breakfast is good too. As others have said the staff are very friendly and helpful. However, the delivery is not joined up and can take some time to arrive at the table. Others have mentioned breakfast tea and coffee in this regard. The room was good for a 3-star. We enjoyed taking drinks up to the terrace in the late afternoon after a hard day holidaying. We reported a couple of room problems several times, one was still unresolved when we left. Unfortunately writing a problem down, as the staff do, is not the same as taking ownership and getting it resolved. When we were leaving our room for the last time, one of the cleaners offered to take our luggage downstairs, which was greatly appreciated. We had a lovely holiday and the BW Royal Hotel staff contributed to that, thank you all.

We stayed at this hotel for a week. Despite the reasonable length of our stay we were given what is apparently a “normal” room. This was distinctly small with no real view but the added distinction of an electricity dynamo switching on and off during the night. The bed was small. There is no air conditioning. Breakfast was pretty average with somewhat disorganised service. We waited for nearly 15 minutes for a pot of instant coffee. The dining area is uninspired with a particularly gloomy section where the food was laid out. There is nowhere to sit if the bar area is full, which it was on two of the nights we were there. We moved rooms half way through our stay. The second room was bigger because it contained a small double and one single bed. The plywood drawer fell out of the chest of drawers when I was trying to unpack my clothes. There was too much furniture in the room. The bathroom was newer and fine. The problem with this hotel is that it is in an old building. The need for a total refurbishment is clear but it is equally clear that this would be extremely expensive and possibly beyond the means of its present owners. Overall I would suggest trying elsewhere.

Stayed here for a week with Jet2 Holidays. We had a twin-bedded room on the third floor at the rear. A fairly small room but adequate as we were out each day. Our room was cleaned every day and we were provided with coffee, tea and biscuits. The bathroom was quite small but totally adequate with plenty of hot water and fresh towels each day. We were able to open windows for some air but unfortunately there was a function in the conservatory on the Saturday night but luckily it finished about 11.30pm. Apart from the seagulls outside and a neighbouring TV occasionally on too high, it was a quiet room. The breakfast was the same each day with a choice of cereals, Continental options and a cooked full English buffet. We decided to eat in the bar area for two evening meals and the food was excellent and reasonably priced. Apparently those that were half board had a lovely 3-course meal each evening in the restaurant. With hindsight we wish we had done this as the restaurants in St Helier are really expensive. We managed to get our walk to the town or the bus station down to 10 minutes so we did end up walking quite a lot but apparently there is a town-link bus that stops near the hotel and goes to the bus station. We would definitely recommend this hotel as we found it to be clean, comfortable and all the staff were efficient, helpful and very friendly.

I gave this hotel 5* because it has the best, most helpful and friendly staff of any hotel we've stayed in during the last few years and the food is excellent. Everyone did their utmost to provide us with a lovely holiday. Everywhere was kept immaculately clean and hand sanitiser was provided in several places. Without exception, the manger, receptionists and waiters were brilliant. (I can't comment on the cleaning staff, as we opted not to have the room serviced. Plenty of fresh towels, tea, biscuits etc. were available on request) The choices at breakfast and dinner were plentiful, as was the amount and the quality of the meals. The three chefs worked very hard to present us with their offerings. The only small thing at dinner, which could easily be rectified was the boring veg. It was precisely the same every day! We ate the carrots and peas but the boiled parsnips and mangoes we never touched. The beds were very comfortable and there was plenty of storage space. The room had its downsides though. There was no fridge. Room 312 is next to some traffic lights, so there was a lot of revving of engines etc.at all hours. We always take earplugs on holiday and would have had to change rooms if we hadn't had these. The bathroom definitely needs to be made safer. My husband and I are in our late seventies. The shower was inside the bath which had very high sides and no grab handle anywhere. The bath base is curved which made it even more difficult. We are pretty agile but both of us nearly fell over several times trying to get in and out even with the rubber mat inside the bath. The whole bathroom needs a revamp. The water pressure was very poor all week and the window couldn't be opened. It takes 7 mins. to walk to the main market and 15 mins. to reach the bus station, so us conveniently located. We would happily stay here again if we could have a quieter room with a modern bathroom with only a shower.

Noisy in the middle of the night from late night revellers. No air conditioning. Tiny bathroom. But lovely breakfast and staff very friendly. Clean and tidy. Very expensive for what we got - not good value

3rd time at this hotel in a place we hold close to our hearts. There really is nothing major to fault about it! Stayed as a family of 3 in a double and single room. They were always spotless as the cleaners did a great job each day. The rooms are a little dated and not to our personal taste, but this wasn't a problem and we had everything we needed for a few days. The real selling point of this hotel is the food, especially at dinner time! From the starters to the desserts, everything is wonderful and it's worth every penny! Also, the staff make your stay even more enjoyable. The receptionists are very friendly and the catering staff go to great lengths to make the experience as best as it can possibly be. Special mention to Samuel who is always smiling and is a real asset to the hotel! As a family who have been to Jersey around a dozen times, we find that it's getting more and more expensive to stay here even for a few nights. But when we get the chance to go again, there's no doubt that we'll be coming back to the Best Western Royal.

Very well looked after as a group. Comfortable rooms and excellent food. Staff very helpful and friendly. It's a 10/15 minute walk into the centre of town, down a gentle hill, so more challenging walking back!

From our early arrival and welcome by the lovely receptionist, to the comfort of our room and half-board in the restaurant, everything exceeded our expectations. This is a really lovely hotel. Breakfast choices were superb and evening meals included excellent choices - all high quality. We were there for 5 days and particularly appreciated the attention and care of the restaurant team: Bob, Regina, Silas and Samuel. Thank you.

I had a one night stay at this hotel in May 2022. This is now an old property that is very well maintained. It is located very close to the Center of town - max 10 mins walk to the shops & banks, and 15 mins to the Bus Station. I was given a Single Room overlooking the 'Sun Terrace' and it was adequate for my needs, though it was next to a ventilation shaft that made a 'whirring noise' all evening. It didn't bother me too much and in the end I had a very good night's sleep. The room was small but the bathroom was massive? Everything worked and the room and bathroom were spotlessly clean though the decor was quite dated and needs a re-fresh. The windows were openable and let in a fresh sea breeze which was nice. Breakfast was good with plenty of choice, staff were friendly and attentive. Having stayed at various hotels nearby, I would probably choose this one over all of them for the reasons stated above. The main being location and service.

Just want to say a huge thank you to the wonderful men that catered for us and made my night so special for my hen party everybody loved it. . Really friendly Great food Brilliant atmosphere Thank you so much.

My wife and I have just returned from an excellent week's holiday at the BW Royal ! We were impressed with the cleanliness throughout the hotel and with the friendliness of all the staff. The quality of the food was excellent and all the waiting staff were efficient and friendly. Thank you. Dee and Roy Malyon

We stayed at this hotel for 4 days. Previously booked before covid for monterrey hotel but had to postpone and 3rd time lucky after covid was transferred to this hotel. My daughter has a 15 month old baby with dairy soya and oat allergies so we had to take special milk and yogurt gor him. We had spoken to the hotel Previously and had been told we could have use of a fridge for his items . From the minute we arrived they could not have been more helpful with everything. Nothing was too much trouble. No matter what questions we asked about the area they contacted places and found out answers very quickly. All rooms were spacious and had plenty of storage. The bathrooms were a good size and all had baths in all 3 of our rooms. Toiletries were really nice. Beds were ery comfortable and bedding was immaculate. Although the main evening restaurant wasn't open yet there was a bar with lovely food for lunch and evening meals. The breakfast was amazing so much choice Fruit juices fruit salad yogurts cheese cooked meat prunes grapefruit oranges good choice of at least 5 cereals lots of beautiful pastries and full breakfast included sausage bacon Black pudding which went down great as were from Scotland hash browns mushrooms tomatoes fried egg scrambled egg poached to order and toast. We had fabulous breakfast each morning and even went to the trouble of cooking separate food for my grandson so there were no cross contamination problems. All of the staff were very well presented very well mannered and incredibly helpful. I have to mention especially the trainee manager Mihal Doraffe(sure that's not spelt right). He was absolutely wonderful and fantastic with my grandson..absolutely nothing was a problem they couldn't do enough to help. There was scaffolding outside so sadly vouldnt see the frontage properly. The interior of hallways and rooms coukd have been updated but it certainly didn't spoil our time there.

We stayed here for three nights. The location was good, walking distance to many key attractions downtown. We were given a free room upgrade to a room with a patio. Our room was very spacious, comfortable and clean. The artwork throughout the hotel was beautiful; some lovely local artworks of Jersey. The staff were all great - Chara the receptionist was particularly helpful with recommendations and directions, and Samuel the food and beverage assistant always greeted you with a warm smile. The breakfast that was included was also very good, lots of hot and continental options. We would definitely stay again.

Arrived at this hotel on Saturday pm, met with a very welcoming young lady, I had booked a single room for 3 nights but was told that I had been upgraded to a double room at no extra cost. My room was very clean and had everything I needed. A very comfortable bed and everything you would expect. Breakfast each morning was efficiently served, made to order, hot and very tasty with nothing too much trouble.

My son and I stayed at this hotel in November 2021, the hotel was warm and staff welcoming. Our rooms were cleaned daily and stocked up with tea coffee biscuits. We ate mainly in the bar as being out of season there were not many guests. On being informed my son was lactose intolerant and I was a vegetarian, we had several choices each evening..Staff were polite and very attentive always wore their masks while working, which made us feel very safe.

A return visit after an absence of a few years. The room was lovely and spacious with a large bathroom. The bed was lovely and comfortable and we could not fault the accommodation. The buffet breakfast was very good and ample choice . The evening meals were superb and one of the best we have had in any hotel for a long time. The service was excellent and we looked forward to seeing the menu every evening. The hotel has a small car part but secure , it could be difficult to find a place to park in high season. The location was good and an easy walk into town. Will definitely stay again when returning to Jersey.

The staff are truly what make this hotel good. Some names In particular to mention are Kennedy on reception who was always smiling, helpful and friendly and went out of his way to help us. He really was on the ball and sorted everything quickly! Also Robert and Stanley on the bar stood out to us for their friendly manner and great customer service! I also want to mention the new assistant manager who went out of his way to carry my friends bags to her room for her when we arrived as she has broken her foot. Hotel location is very good near the centre, hotel offers free parking in a safe pin controlled carpark, hotel offers nice food, our room had comfortable beds and was clean! it was very good value for money and I would recommend it! Only things that could be improved on are 1. Access for those with disabilities could be better. My friend had broken her foot and there are steps everywhere inside and outside the hotel and no slopes. Lifts do not go to every floor either. 2. You can hear the traffic quite allot from the rooms. I guess you are in the centre of town but not sure if any improvements could be made to the windows.

This hotel is pretty central closed to the shopping area and restaurants. It has free parking but parking spaces are tight and several cars didn't park very well. We only had a small car but did struggle to park. There is no off street parking close by so if you can't get a space you would have to go to the sister hotel 5 minutes walk away. The hotel manager was very welcoming. He came out and moved his car over a bit so we could get our car in. Rooms were not big but big enough for one person. Bed was comfy. We could hear functions going on both nights in the conservatory but they did stop before midnight. Otherwise rooms were quiet.

The hotel was very clean, the staff were friendly and welcoming, the food was excellent full complements to the chef. The hotel is situated about 15 minutes walk to liberation Square. There are plenty of supermarkets in the area close by, they are quite small but have a lot good variety of goods.

We have just come back from a week in this hotel, and would definitely recommend it. The staff are very nice nothing is a problem to them. The food is first class in the restaurant and in the bar. Try and get a room with a balcony if you can. The only thing I would make comment about is the breakfast, it's great if you want a cooked breakfast but the selection of meats and cheese is poor for your continental breakfast, otherwise great.

My wife and I stayed here for 7 nights from 16th Sept to 23rd Sept. The hotel was was very relaxing. The staff very friendly and helpful. Special mention to all the restaurant staff who were very attentive to your every need and nothing was too much trouble.

When we checked in we were upgraded to a better room than the one booked and it was so roomy and quiet. We had half board and the staff were so attentive, thoughtful and pleasant that it became the best hotel experience we have had. The room was so clean and every day the towels were changed and the little extras always topped up. A special thanks must go to the restaurant staff.

The Royal in Jersey is a comfortable if slightly old fashioned hotel. The bed was comfortable, the linen clean and the towels changed regularly. Breakfast was fine and almost exactly as one might expect of a hotel like this. The offer of haddock, kippers and freshly made porridge was a welcome addition. There is a bar which serves hot meals and a restaurant which is more expensive £29 for a two course meal. The hotel is a 15 minute walk from the centre of St Helier. Do not look for liveliness or even many restaurants that open in the evening in St Helier. The pleasures are walking, the coastline, swimming and the gentle pace of life on Jersey.

First ever visit to Jersey, stayed at the BW Royal through a Jet2 package, we found it to be a very good hotel, Jersey itself, once out of St Helier is a beautiful island, not that there is anything wrong with St Helier, would certainly go back, and would certainly recommend the BW Royal as a base, from the Hotel manager down, all staff were very friendly and very helpful with information, we went B&B, with hindsight, we would have booked half board and possibly will next time, all in all, we thoroughly enjoyed our holiday, we love walking and visited some lovely places, used the local buses to get around, frequent and on time, all in all, 10 out of 10

Stayed for the weekend 3rd to 5th, lovely welcome, the girl was covering for receptionist and was lovely, room ready early which was a bonus, long way to room but that's ok, room nice and comfortable had all you wanted , bathrooms could do with an upgrade, breakfast nice but buffet food is never hot so only warm but was adequate, no one asked me if I wanted toast so I got a croissant, staff in the bar were superb very chatty and helpful and courteous (Robert) give him a pay rise! Checking out was swift and lovely, so yes would go back, but been before many years ago.

I enjoyed my week at this hotel. The staff were positive and attentive throughout my stay and the food in the bar and at breakfast was really nice. The bedroom was very clean as was the hotel overall. I can recommend this hotel and it is only a 10 minute walk to the main square at the harbour and wharf centre.

Stayed for 5 nights on HB basis. Food was very good in the restaurant. Quality breakfast and good choice of evening meal. Staff friendly and helpful. Stayed in a room which had a balcony which overlooked the terrace. No noise whatsoever from the terrace. Room was ample and clean. About 10 minutes to walk into town . Bus service was very good (Liberty). Went on the island tour which you can book at liberation square, well worth the money. Shopping plentiful. Didn't eat out so can't comment. Nice stay overall.

We found all the hotel staff polite and friendly. The food at breakfast as well as bar was excellent, we did not dine in dining room at night. Our room was spacious and clean. Good location with a 10 minute stroll to the centre of St Helier. It contributed to a very enjoyable stay in Jersey.

Stayed at the Best Western hotel in July for a week.Service was top class, all staff were very helpful however Robert who works at the bar deserves a special mention for his professionalism and knowledge on the hotel operations. He has a very good attitude, very outspoken and full of humour. Food is great. The hotel is very close to the town center as you don't have to book a taxi. We will definitely come back next summer with our kids. A big thank you to Robert for making our stay extraordinary

The hotel is within an old building so not at all super modern but it was kept well and was definitely clean. Rooms comfortable, shower was my only fault within the room as we struggled to get luke warm water especially on the Sunday morning, Monday was slightly better. TV in the room was good, windows opened so it wasn't too warm, bed was comfortable. The hotel is situated a 10 minute steady walk into town and you can be at liberation square and the marina within 15-20 mins. Everyone was friendly at the hotel, if I had one moan it would be our welcome on the Saturday when we arrived. I'm a Diamond club member of Best Western and this was not even acknowledged. It may sound picky but I've stayed 100's of nights in Best Westerns and this is the first time this has happened.

The hotel, the staff, the food and the amenities were all excellent. Even the few seagulls that were about were well behaved. Situated a very pleasant walk from the town centre. I was/we were well happy

had an enjoyable stay at the . Best Western Hotel , everything was spot on , very clean , dining room staff very helpful , couldnt do enough for you , The food was spot on . so a ten out of ten to the chefs .Would stay at this hotel again .

my first time staying at this hotel, I have been to jersey 3 times now and stayed in a different hotel, this is a nice hotel with a homely feel to it , all staff well trained and good customer service through out, any minor problems was sorted out right away excellent breakfast and evening meal to a very high standard , I will be booking again for next year.

We stayed at the Best Western Royal hotel twice during our 10 day trip to Jersey. The hotel is well located. Parking is very secure. The staff are wonderful and went out of their way to ensure our stay was excellent. Breakfast was first rate and has been adapted well to the Covid requirements. Excellent management was clear to see and a couple of minor issues were dealt with superbly. I'd have no hesitation to recommend this hotel to others. Homely and welcoming plus great value. Thanks to all the staff for looking after my family and me so well.

We had a family room with breakfast for 7 nights. The room was on the top floor. It could be quite noisy outside with the traffic and it was very warm so we did have to have the windows open. The room was clean and pleasant with comfy beds and pillows. We found all of the staff to be very nice, friendly and accommodating. When we first arrived we had to isolate until our covid results and couldn't leave our room, so the hotel gave each of us a snack pack of water, fruit, crisps and chocolate (very nice touch) We had a lovey breakfast every morning with pastries, cereals, toast and of course a full English! The food was delicious.

Stayed with family for a few nights. Room was large and well appointed, spotlessly clean and well maintained. Covid observation was excellent throughout. The highlights are the staff (especially Bob and Chara), and the quality of the dining experience. Breakfast was comprehensive, high quality and dealt with professionally given covid adherence. Dinner was equally excellent and the range of options superb. Whilst this is an older hotel we were very pleased with our stay. The streets around are quite busy so there is some traffic noise at times, as with most hotels in the area. There is no air conditioning...only fans provided, which is reflective perhaps of the age of the hotel. Thanks to the management and staff.

Initially the first allocated room was much too small with insufficient storage space or even room space may have been OK as a single. We were moved to a larger room which was fine until it got hot the the room temperature soared with a window that only opened 75mm and a fan with a cable much to short to be of much help. We had difficulty sleeping at night and the room was much too hot during the day. The Hotel itself having air-con in the public rooms was fine. All of the staff were most pleasant and helpful although we did find the variant ways of wearing face coverings somewhat puzzling many not covering noses at all. The Hotel is located a ten minute walk from Liberation Place in what I imagine was the old part of town were most of the Old Stylish houses are now flats or bedsits. We would stay here again but only if the accommodation had had air-con and/or working windows.

Great Central location only 10 minutes walk from harbour, shops and bus station. Breakfast and Evening meals could not be faulted. Excellent staff, especially Cynthia, Orianna and Bob! Rooms were very clean. Bathroom however, in need of updating. As the weather was very hot (over 30 degrees) the rooms could have benefited with having air conditioning. However, a fan was supplied. Would highly recommend this hotel.

Just returned from a week on Jersey staying at the Royal Hotel. On arrival to Jersey had to have a free Covid test which was administered with profession, so quick, easy and painless. Then quarantine in our room at the Royal until the result is received by text message. Hotel very understanding and supportive with a free goodie bag of water, crisps, chocolate bar and fruit. Room service menu was excellent and good choice for vegetarians, which I am! Food delivery to our room was great, tasty and delicious. Woke up to negative test result so free spirits then on. Breakfast menu was wonderful so hot or cold choice delivered to the table although cooked was served at the counter. Continental, porridge, pastries, toast and plenty to choose from. Enough to keep you going once out exploring Jersey. All the staff are professional and attentive making a stay at the Royal very special indeed. Had room 320 on the top floor which was spotless and towels changed daily. With the windows open and a fan provided, it kept the room cool for sleeping. The stairwell was hot and stuffy but you are only passing through A great place for a break to Jersey as very central to all St Helier has to offer. Free wi fi which worked very well in the room.

Arrived stressed, had to isolate in our room for 12 hours, received a goody bag of food. Ordered room service for a meal, meal very nice and staff were really understanding. After a good nights sleep we went down for breakfast really good choice, table service and you got to choose your cooked breakfast. Good layout, staff were really lovely they could not be more helpful. The quality of food was exceptional. The bar was great as were the bar staff. The room was quite hot especially after a shower, could use some form of air conditioning, worked out how to open one of the windows as we were leaving:( but wouldn't have had them open during the night as we had a room at the front of the hotel and the road was noisy, however saying that it didn't spoil our stay as the staff were so lovely and it was really nice to visit a place we had never been to before. We definitely will go back. Thank you andrea for enabling us to watch the football in the conservatory and getting staff for the bar.

We had a week here for my birthday and probably wouldn't have come to Jersey if things had been different, but so glad we did. We absolutely loved the hotel. All the staff were so accommodating and couldn't do enough to make our holiday special. The food was absolutely amazing, very reasobly priced and delicious. Andrea deserves special mention, she works so hard coordinating diners and training her new staff at the same time. Nothing is too much trouble. Our room was spotless and towels changed every day. One thing though the room was so hot, it really needs air con because it was unbelievably hot, if it had been snowing we would have appreciated it... room 113 ..... we had a lovely little terrace and had we not been out and about so much I would have felt comfortable to sunbathe on it. The location of the hotel is perfect, 10 mins walk to town and 15 to bus station. Thank you for making my birthday holiday so special .. cannot fault the staff or hotel. We will definitely return and will recommend to our friends ❤️❤️❤️

We stayed here for 7 days ,until 6th July , we stayed on half board and all the staff were very nice ,nothing was too much trouble ,food was excellent , chatted to the General Manager before leaving and he was very professional, all his staff were from Poland Romania and Kenya , I would recommend this hotel and it is very central , also the bar area is also very nice at the hotel.

Stayed here from 26/06 to 3/07 2021 at first we weren't too happy with the location of the room on the third floor as it seemed a long way from reception. The duty Manager was very helpful and offered to relocate us and on the second day (1st day isolating until 4pm after PCR test) showed us another room on the second floor. We had by then decided that the room was ok and we decided to stay in the first room allocated, it was a bit small but was clean and had been freshly decorated the bathroom was nice and the lovely soft white towels were replaced every day. The shower was a bit dated and not high enough, but it did its job. Breakfast is from 7 to 10 and was served by helpful and friendly staff serving you with anything from the continental breakfast menu which included cereal, porridge, fresh or tinned fruit, cold meat and cheese, toast or croissants fruit juice tea coffee etc. The Cooked food was served to you from the hot food stand. Evening meals can be taken either in the restaurant or the bar area. There is a small plate menu which includes 3 for £15 with such things as beef Sliders which are very nice. The restaurant has a different menu daily. Receptionists are extremely helpful and pleasant and are happy to help you where they can. We had a very nice stay. It is about a 10-15 minute walk down to the centre. where buses run from the bust station to some areas of the island. The fare is £2 whether a short trip or long, it is a really good service.

Just had a very pleasant week in The Best Western Royal Hotel. All the staff were very helpful and friendly but I would especially like to thank Andrea in the restaurant along with Bob and Cynthia for looking after us so well. The hotel location is very good for access to the bus station and seeing the rest of the island.

What a lovely place and the food in Bar 27 is excellent. We in Jersey on holiday and found Bar 27 and called in. We had a few Guiness too lol which was really good. We called back 2 nights later for some more. I would recommend the venue to anyone, oh and by the way the staff were sooo friendly to.

Stayed 7 days mid Sept. Location is 5 to 6 mins from main shopping area, 10 from Liberation Square. Limited parking but not a problem for us as they were quiet. Room had a terrace which was actually part of the main first floor terrace so not private. Four poster and massive bathroom although room not so big. All fine except it got terribly hot at night. Breakfast great but portions very large. Service was good. All the staff friendly and helpful. We ate in 6 nights. You can eat in the restaurant, bar or 1st floor conservatory, two menus available in all of them. Food quality and service very good. Because of Covid room did not get cleaned or bed made which was a bit of a pain.

Although this was at the end of the season we had a very pleasant stay. The hotel was quite busy and staff were all friendly, coping very well with the covid restrictions putting guests at ease. All the usual facilities were available (Restaurant/Bar).

Originally booked the Monteray however when I phoned them I was informed that it was shut till February. Arrived Sunday about 13-00hrs and was checked in with no problem. Bit of a trek to the room but we found a short cut later without breaking Covid one way systems. Room was very good with a four poster bed and huge walk in shower in the bathroom. Sunday lunch was very good and reasonably priced. Drinks were about pub prices so no problem there. Hotel staff could not have been more helpful throughout our stay. Due to Covid restrictions Breakfast was served at the table which my wife prefers. Food was of a good quality and plentiful. The couple of times that we ate in the Hotel food was really good and always piping hot. Chef even sorted us out a toasted sandwich one evening which wasn't on the menu. Overall a reallyenjoyable week, would definately book again.

I've just had a relaxing 1 week stay here, the staff were friendly and helpful and the room was spotlessly clean. The food was excellent, well presented and delicious. The hotel is full of character and it is just a few minutes walk into the centre of St. Helier. I have stayed here before, and will again in the future, as it is a great hotel. I would highly recommend a stay here - even in these covid times, you can still have a great holiday!

A lovely hotel and not too far to walk to get to the centre and water-front of St Helier. The rooms were comfy, and a little too warm at night but it didn't detract from our stay as we left the windows open. Mum and I could not fault the food either. It was very tasty, and they were the perfect portion sizes too. I would definitely consider The Best Western Royal Hotel if I was to visit Jersey again.

overall good experience. Noise from the wash basin in room was a little annoying and we could hear the guests next door. Food was lovely and not too overlay priced. They do a good roast dinner and staff very friendly

We booked this hotel for a short family break as it provided family rooms. We were 2 adults and 2 children. Contactless check in did not work, even though all prior information was completed via the website. The hotel operates a one way traffic system due to Covid. It was quite a trek including a small flight of stairs to our room with the cases and hotel staff informed that they couldn't assist due Covid. Whilst we managed, less able individuals could struggle. The room was dated and the small bathroom was a windowless depressing room in desperate need of a refurb. Shower curtain partially attached and shower pressure desperately low. The room did not have any plugs next to the beds apart from one side of the double bed. The sash windows only partially opened (presumably due to safety) and had to be kept upon with rolled up towels as the mechanisms were loose and failing. With 4 people in the room, it became very hot and although an old noisy fan was provided, this was not sufficient for a comfortable night's sleep. We all felt sleep deprived by the end of the break. The rooms were not cleaned whilst we were there, only the bin emptied and towels thrown onto unmade beds. After enquiring we were informed that this was due to Covid. Breakfast food was of very good quality. There was no buffet due to Covid which did often involve waiting for 15 minutes before you got a coffee. What would have been really helpful in light of the lack of buffet would be a breakfast menu. The staff would rattle off what was available but it would nice to make a choice prior to them coming over and being put on the spot. I did question this whilst we were there and was told no menus due to (you guessed it) Covid. There was nothing preventing them printing the menu on an A4 sheet of paper and disposing of it afterwards or even an online document. All in all, the state of the hotel really needs looking at, small attention to details would also improve things a lot more. On the whole all of the staff were extremely courteous, however at £145/night, it really didn't provide value for money nor a pleasant stay.

We thoroughly enjoyed our week's stay at this hotel. All the staff were lovely. When we had a problem with the windows not opening (it was very hot) they provided us with a big fan and sent someone to open and mend the windows. The staff both at breakfast and in the restaurant couldn't be more helpful and friendly and the same goes for the staff on Reception. It all made for a very enjoyable week. I would definitely recommend and stay there again.

Just returned from a short break . This hotel is excellent would 100% recommend it. The staff were fantastic. Nothing to much trouble. Excellent food room lovely. Will definitely be returning. Also free parking. J & P

Just returned from 4 nights here, brilliant hotel good location, 10 mins to the beach and town centre Rooms very spacious, cleaned everyday bar 27 is good for the evening, if your travelling with kids check the timings, when we arrived we were told no kids in the bar past 9pm, the bar staff said it was 10 and the manager finally confirmed it was 12! think this was due to low guest numbers, if you are travelling with kids its a great place to enjoy the food and a couple of drinks after, but would be a shame if you had a couple of early teens but there was nowhere to have a drink after 9pm. staff very helpful, polite and wiling to go above and beyond. tip - there is a supermarket across the road about 75yds towards town - i bought 2 bottles of water at the bar for the bedroom and this was £3.50, they are £0.49 in the shop. overall a great stay, thank you!!

Visited with my 2 sons for 4 nights. Rooms very clean and well presented and staff extremely friendly and helpful. Fantastic terrace perfect for lunch or an afternoon drink in the sun. The food was always of excellent quality and beautifully presented. Highly recommended.

I can't fault the service we received from all the hotel staff, our holiday was in jeopardy because the hotel we had originally booked had not reopened and our booking agent couldn't be contacted. The Royal Hotel stepped in and offered us accommodation and upgraded us to a fantastic suite. Nothing was too much trouble for them. The food was excellent and so was the friendly personable service afforded to us for our entire stay. Thank you for looking after us so well.

Thoroughly enjoyed our stay so a big thanks to the wonderful team of staff who really looked after us during our stay. As this was a celebratory break away in Jersey, and we hadn't been to the Channel Islands before, the hotel really made a fuss and without going into details made our stay that extra special. Given too that this was during the time were the coronavirus lockdown was starting to take effect the staff were highly professional and ensured we were well catered for so we could still enjoy our stay. The breakfast was just perfect (and huge!) The place to stay if your are considering a future visit to St Helier.

I stayed at this hotel for 6 days and the staff are incredible, so friendly and professional. They remembered my favourite items, the food was delicious and well presented and everything was very homely. 10/10 would reccomend:)

We stayed on a half board basis on a winter break. All meals were excellent and good service. The hotel was very quite, so we were a bit puzzled to be given a triple room on the far side of the hotel when we had booked a double room. When we complained, we were given a double room near the front and stairs straight away. Just seemed a bit odd! Otherwise we had a very pleasant stay and would recommend this hotel

Without exception this was everything we had hoped, wonderful staff, immaculately clean, food plentiful but delicious .Bedrooms spacious and warm and always hot water when required. First class all round.

Had my baby shower in the conservatory function room it is a beautiful room and was decorated perfectly. All of the staff from the barman, manager, waiters and kitchen staff were very extremely friendly, organised, professional and couldn't do enough for you. The buffet was outstanding so much choice, of the highest quality and beautifully presented. All of the guests commented on how great the venue and food was. I would highly recommend this hotel, and we are hoping next year to hold our christening within the bigger function room the balmoral, exceptional !

We arrived from an airport transfer before 8.30 am, hoping to be able to leave our luggage so we could go out for breakfast. We received a lovely warm welcome. Only to be told our room was ready for us and would we like to have breakfast. A perfect start to our holiday. After an ample breakfast that catered for both of our very different tastes, fruit cereals and pastries for me while my husband had a full English with fresh toast, all served with a pot of tea. We left our our sixth day after having stayed half board. The selection of food for dinner was of a very high standard and the waiting staff amazing. The supervisor I think Maria welcomed us each time. On our last day she wasnt working and we actually missed her company. Saying that all of the staff were polite, descrete and professional definately added to our stay. We had a flushing issue with our toilet which we reported on our way out one morning it was sorted on our return. We enquired at reception how to book a coach tour, the helpful receptionist organised it for us and paid the company. Nothing was to much trouble. Definately recommend this hotel we were made very welcome.

We have just returned from our first trip to Jersey and to the best western . We can not praise the hotel enough, it is spotlessly clean with very friendly and professional staff . Our room was beautiful , complete with four poster bed and access to a huge terrace from the room . Breakfasts were excellent with a good buffet choice plus the option to have freshly cooked items eg kippers. poached eggs, porridge etc . The bar area is really good too as were the bar meals , Godfrey and all the bar staff were brilliant with excellent memories for our drinks. The hotel is a quiet are of jersey but only 10/12 mins to the front and central to all the St Helier attractions . WE really enjoyed our break and will return to Jersey again and definitely to the hotel.

I have been coming to the Royal for many years and have never been disappointed. As a hotel, in my opinion, it cannot be surpassed. There are no gimmicks they concentrate on the essentials and they do these really well. If you want a hotel with a relaxing ambience after a long day, that is within walking distance of the town centre and where the staff treat you like a long lost friend then The Royal Hotel is the place for you. The customer service is outstanding, the food excellent and the rooms clean and well prepared. All the staff are really excellent and will go to any lengths to make you feel welcome. I don't normally like to single out individuals for praise but in this instance I'm going to. When I entered the hotel on my last visit I was preoccupied with various issues in my life. The joys of being middle aged! Zosia Raczkowska not only recognised me and greeted me with a smile, but also remembered that I have a passion for animals and conservation, and that on my last visit I had visited Durrell every day of my holiday. How amazing is that! Finding staff that are authentic and genuine in their commitment to customer service is a difficulty in this modern world that we all live in. The ‘Have a nice day' rubbish doesn't cut it any longer. People want genuine face-to-face connections with people that make them feel validated as human beings and who understand their needs. The staff at The Royal do this with plenty to spare, and especially Zosia. If there were more people like Zosia in the world it would be a much better place.

We stayed 1 night (5th October) in an executive double room over the weekend and paid £163 which I felt was very expensive for the room we received. Cons: Room smelt old and musty. Extremely old fashioned decor (looked like it was last decorated 20 years ago) Room above busy road and could hear traffic even through double glazed windows were kept shut. Also woken during the night with drunken groups shouting in the street. Location is away from shops and sea front so a long walk to get to anything. Pros: Pleasant staff. Ok breakfast although only 1 was included in price of our room so had to pay £10 for 1 extra continental breakfast. Comfortable bed.

We have stayed at this hotel a few times over the years and it is consistently of an excellent quality. The hotel is well located, just a short walk into the main shopping area of St. Helier with the benefit of a free residents' car park. The staff are excellent, warm and welcoming reception team and friendly and efficient team at breakfast and in the bar. Breakfast is usually a full hot and cold buffet, with good quality food and dishes. The bar is worth a visit, good for cosy drinks or pub classic dishes. Our room was spotlessly clean, well appointed and recently refurbished. Plus the hotel is excellent value. You get a sense of staying in a classic St. Helier family-run hotel rather than just another modern chain hotel.

Stayed for one night in a business trip, but wouldn't stay again. Whilst the Hotel is ok, and the staff are friendly - my room was directly above the road (2 sides of the hotel are the same) which was pretty busy all night, resulting in not a lot of sleep. If I'm being really pedantic... the Breakfast was cold, including the toast! Wouldn't be my first choice.

Really nice hotel very close to shopping area in St Helier. We had a suite, room 144, and loved the space. Everything was comfortable and clean. Breakfast was good and dinner in the restaurant excellent, service at all times first class. Had a couple of meals in the bar and they were also good. Staff were lovely, friendly and professional. Hope to go back.

We visited the Best Western Royal to catch up with a friend and have lunch there. The service from Stanley behind the bar is second to none and very professional and friendly. The quality of the food and speed of being served was also good. We also visited the same evening to enjoy the entertainment and music from Liam (guitarist and singer) in the bar. It was a good environment and atmosphere and the place seems popular with locals as well. Would recommend if you are in the area and want to listen to a wide range of music by a lovely guy. Car parking at the back of the hotel is limited but it is within walking distance of the town centre.

Short weekend spent at this fabulous hotel from start to finish. Only booked bed and breakfast but decided to eat our evening meal there too and were delighted with the quality of the food. We also used the bar area at night and were lucky enough to be treated to live music on Friday evening. very friendly staff in all areas of the hotel single rooms large enough and to our satisfaction Lots of choice at breakfast and gluten free toast an option we were very lucky with the weather and it was a bonus to have a terrace area to be able to sit out A very nice stay and a big thank you to all the staff

The Best Western Grand hotel in St. Heliers on Jersey Island is a large hotel with an elevator, long rambling corridors with short groups of steps up and down, and a lot of business. Check out is at 11 and it is busy: this means your room won't be ready - unless you are lucky - before say noon or 1 at the earliest. This is important as a ferry from St. Malo arrives at 0830 but you can, of course, leave your luggage for the interim at the hotel. When a tour arrives, it takes some time to clear them all through the reception which can delay matters even more. It is a long walk from the docks, so a taxi (at about 7 euro) is a good deal. Our room was large, clean, wonderful shower, nothing missing. But it was located on the patio level, so this means we needed to keep the curtains closed for any sort of privacy; had we known, we would have asked for a different room, say on an upper floor. Breakfast is extensive, desk service at reception very helpful and kind. Interestingly, it appears most of the personnel are foreign, some to the extent of having some difficulty with English. It is a ten minute walk to the walking street area of shops, pubs and restaurants. A good hotel at the price, just avoid rooms on the terrace level.

After having our flight from Jersey to Doncaster cancelled, we 3 pals had to find a hotel overnight with single rooms. Best Western filled our expectations. Staff were very helpful and our rooms were sparkling clean. Breakfast was wonderful. It's an old hotel and maintenance must be difficult but they are doiua sterling job.

We had a great holiday in Jersey with a 3 night stay at this hotel for the Battle of the Flowers event and the hotel must have been extremely busy- not that you were made aware of this. The charm of this hotel starts with the building; it is an old building forming part of the street of similar types of buildings and this must be borne in mind. Yes floorboards creak when people are walking along but so be it Excellent Features 1. The staff- We were half board and as i say the hotel must have been full but nothing was a bother. Restaurant for both breakfast and dinner was unhurried but efficient. The staff were pleasant and helpful all the time 2. The Food Breakfast was a great buffet choice and every option available ( incl Gluten Free toast). The dinners were excellent and really well presented-if things took longer than would be normal you were advised as you booked-really well managed. There was a great choice. Last time we stayed2 years ago we ate in the bar and they were excellent then as well. 3.Location and facilities Just a short walk from St Helier centre( and battle of Flowers). Air conditioning in bar and restaurant. Outside area on first floor just great addition to hotel. 4. The guitarist in the bar on the Friday night He was really good- we only went into get one drink and ended up staying until he finished Fair Features. Our room was only fair( room 300)- this was next to the lift and the corridor floor boards were really noisy anytime anyone went by but i appreciate it is in the context of the age etc of the hotel; We did not ask to change as it was clear the hotel was really full. Poor Features Nothing. Summary Everyone who was there seemed to have a great time- there were large groups, families, individuals and group of friends ( like us); Despite the hotel being full it never seemed to be a problem or having to wait for service. Really well done to the staff and management team. We would thoroughly recommend this hotel and we plan to return next year. One word of warning- Seagulls!. Not sure it is really anything the hotel can do but the gulls get really noisy all through the night particularly in the early hours.

I stayed for 5 nights and liked this hotel a lot, which is why I am rating it a ‘very good' even though parts of it were a little dated. The Best Western Royal is of course, an old hotel and so it is a bit creaky in places (there was one particular night I thought elephants had moved in to the room upstairs because human beings couldn't possibly be so heavy-footed thumping around to the extent I thought the ceiling would crack!) My little room, 201, was very quirky and a bit ‘mish-mash' but I liked that and it suited me fine as a solo traveller. The bed was warm and comfortable and the bathroom perfectly adequate and clean, with a nice hot shower. The room could've done with a few hooks to hang things on but there was a wardrobe and plenty of storage space. There was a big TV and drinks making facilities, with a good choice of tea, coffee and hot chocolate with biscuits. The room was quite dark with only a little window but I was out most of the day anyway. The hotel offers a nice sun terrace and also the use of a pool in another hotel nearby. I didn't get chance to use those facilities (although I did go and explore the terrace) and didn't have breakfast with my deal either. I did eat in the bar that is attached to the hotel and enjoyed my meal. There is a computer in reception for guests to use, which came in handy for me. All of the staff were friendly, helpful and welcoming. The hotel is a 5 – 10 minute walk to town and a good location overall. I would stay here again if I go back to Jersey and thought it was a reasonable price for Jersey (it was a shame I didn't get breakfast in the price, but that is my mistake on booking.com).

My wife and I enjoyed our stay at Best Western, St Hellier. The staff were great. We had fantastic service at reception and the dining room staff were terrific- well led, and very efficient. The food was fantastic. We booked half board and I originally thought I'd have preferred to eat in different places in the local area but I'm pleased we ate here. We left from dinner each night very satisfied. The dining room was nice and the bar was great- a nice, roomy bar with a good range of drinks and the bar staff were good. The outdoor area is a nice addition. The room was possibly a little tired- very dated bathroom decoration and the shower wasn't the best but that wasn't any great hardship. The on-site parking was helpful but I'd advise you not to hire anything too big as the spaces are quite tight (big cars aren't suited to the narrow roads anyway). The hotel is close to the shopping area, theatre and sea front. We'd definitely stay again if we come back to Jersey and I'd recommend the hotel to anyone staying in the area.

We were with a very small group of people who were staying with you as it was convenient for the Masonic Hall. We unfortunately were staying in a tiny room up in the eaves not big enough for two people. The room was clean, bedding ok, but the shower was not acceptable plastic curtain no room to move at all. For the price we paid not acceptable. I did meet with the Manager but he was not helpful, offered another room, but we are elderly and was not going to move especially as the hotel is very old with miles of corridors to negotiate. The woman in charge of breakfast not pleasant at all. We were glad to leave and would not recommend

I stayed for 3 nights at this hotel and from start to finish found it to be a most pleasant stay. The staff were incredibly helpful, the room was airy, clean, well maintained, and both the restaurant and bar had great menu's and choices.

Terrible hotel nothing like the pictures prison might actually be better than this place bad location bad staff bad room nothing possible other than checking out stay as far away as possible my worst stay in a long time

Just spent a week at the hotel where we really enjoyed it. The rooms were lovely and clean,serviced each day. All staff friendly and nice. Breakfast was plentiful and a good selection. Ate a couple of times in the bar. The food was gorgeous and of good value. Would definitely stay again and recommend.

We stayed in a double room for a week in July. The room was spacious and had everything you need when away from home - apart from air conditioning. The weather was very hot during our stay so air conditioning in the room would have been nice. A fan was available in the room which was some relief. The staff were extremely friendly and helpful and the food in the restaurant was exceptional. The location was great - just a short walk into the centre of St Helier. The private car park was great and we never had any trouble finding a space at the end of eventful days exploring the beautiful island of Jersey.

As a solo traveller I enjoyed my stay at this hotel . Staff were very welcoming but not intrusive and I didn't feel uncomfortable about being on my own . The hotel has everything that you would need and is in a central location/short walk for the main shopping area and bus station . I ate a couple of times in the bar area and again it was very pleasant . The only thing I would say is that I booked a single room , which had everything I needed , but was extremely compact . It wasn't a major issue but it was an extremely hot week which meant that the room became like a sauna. I would definitely return to this hotel but maybe book a double room next time.

I stayed at the hotel for a week. The staff,the service,the accommodation,and the delicious meals were superb! The receptionists, were informative and very helpful during my stay. My room (as I was travelling solo) was lovely and clean, and the chambermaids were exceptionally good and thorough cleaning my room. The restaurant menus were sublime! I'm a vegetarian and the choices were hard to choose from each night. Every course was well created and enjoyed every meal I had aswell as the breakfasts in the morning. Such a well selection again to choose from. The restaurant staff were very happy and always smiling and made me feel very comfortable each day whilst dining alone. Every day I asked them to compliment the chef's on my behalf as I was so overwhelmed by my meals. The flavours were bursting in my mouth, the whole experience was a joy. On my birthday, unbeknown to be me, my family had contacted the hotel to gift me with a bottle of wine in my room. On my return from my day out there was a bottle in ice. My evening meal was finished off with a birthday cake surprise and the whole staff and holiday makers in the dining room all sang happy birthday to me( so embarrassing) but I was very touched by it. Thank you so much to all the staff at the hotel, I will certainly be returning again next year.

Rooms are small and super dated. I am not sure I would call it a hotel it's more like a prison cell or what is usually a cheap hostel. First and last time for me to come to this place when visiting Jersey. No value for money

this is a nice hotel 10 mins walk to town ,the staff are really nice and will help with every issue that you may find .in all a really nice trip for the first time to jersey and can not fault anything.

the best western is well worth staying at well situated on the front beach area easy access to local busses to anywere around the island you can get weekly bus tickets plenty to see and explore ie; the german hospital tunnels ect

ReLly please within hotel and the room wasn't up to the standard to start with but transferred to room 109 very good as a suite. Always a pleasant hotel to stay and the staff are always pleasant. Good location for the shops a little walking distance of 15 mins gets you into the centre of town.

Holiday in Jersey for 4 nights to visit familar places on the island. We toured the island by bus and had bed and breakfast accommodation. We also took the Condor ferry for a day trip to San Malo in France.

Lovely hotel clean room, staff were very helpful and friendly, had own restaurant and bar which served good food .breakfast was delicious and with a lot of choice. Within walking distance of st Helier centre which had a good choice of bars restaurants and shops . Good bus service to anywhere on island.

Well what can I say about this fantastic Hotel, everyone from the reception, bar, dining waiters/waitresses and cleaners, all do a fantastic job. They welcomed you with a smile and can not do enough for you. would recomnd this hotel to ant one. Thanks

Just returned from a weekend in Jersey staying at the Best Western Royal Hotel. The restaurant feels recently updated and very comfortable. I had room 117 which is a double. Well appointed with Hair dryer, iron, fan and tea/coffee facilities. Some in our group complained about the seagulls, yes they are noisy but you are by the seaside so live with it. The hotel provides a fantastic breakfast of cold meats, cheese, Cereals and full English cooked breakfast. They also provide some things to order such as kippers, porridge and Haddock. The breakfast comprises of excellent quality goods and not cheap sausages / bacon etc. For dinner you have the choice of the "Seasons" restaurant for semi formal or "Bar 27" for Pub grub. I choose to eat in the bar each night and the quality was excellent. Some in my party had the Roast on Sunday and that looked good too. Whilst I'm on the subject of the bar, I'd like to provide a special mention of Stanley. He is a great barman and looked after our group (10) all weekend. Each evening he reserved our favourite corner so we could all sit together and any subtle menu changes were accommodated with no fuss. He monitored everyone's drinks and if they were low enquired if we would like another but he did this in a way that it was purely for your pleasure and not an upsell. Eduardo assisted and also merits a special mention. The hotel accommodation is excellent, the only mention is it is split on a few levels incurring some steps. This could be an issue if you are unsteady on your feet but there is a single lift at one end of the building. The hotel is located around a 10 minute walk from the harbour and the bus station with buses to all areas of the island.

We have just returned from a week at the Royal. We were upgraded to a suite and it was lovely, spacious lounge area and bedroom and a huge bathroom. The only drawback was a strange lack of drawers so nowhere for putting undies etc. The room was kept spotlessly clean and all the staff at the hotel were very efficient, polite and friendly. At our request soya milk was provided not only at breakfast but also for the tea making facilities in the room, which was great! Fairly easy walk down to the town centre...not so good up! Also there are a lot of steps in the hotel itself which might be a problem for the less mobile. We did not eat in the restaurant at night but the breakfasts were typical ...adequate but not much change. Overall we enjoyed our week...even the weather was kind.

My wife and I stayed at the Best Western Royal for 7 days in June 15/22 We couldn't fault the hotel the room and staff were excellent. Breakfast was particularly enjoyable with so much choice. We had dinner in the lounge bar six nights out of the seven and the meals were beautifully presented and tasty.(well done the Chef) The bar staff of Stanley and Eddie were very friendly and accommodating. We don't think that the hotel would suit anyone with mobility problems, but otherwise it was a lovely experience.

The Royal Hotel was very good. The only issue would be if you are not good on your feet the corridors are long and the lift does not go to all floors. The food was very good and the service was excellant. The location is a little out of the centre but once you get your bearings if you can walk everything is within reasonable distance This is a hotel we will stay in again on this lovely island.

Firstly to say we are local people and use Bar 27 regularly. A week or so ago we came for a drink and had a few glasses of the promoted red ‘Wine of the Month’ @ £4.95 per 250ml glass. Tonight I ordered a glass of that same red wine, it was really nice and good value. Imagine my horror when I was told it is now suddenly £5.95 a glass ‼️ Needless to say I ordered a different drink but holiday makers would not necessarily appreciated the sudden increase. Photograph of the very good wine taken last week @ £4.95 and again tonight @ £5.95 per glass. The increase, we were told, is due to their local supplier (AC Gallie) having put their prices up which was being passed straightaway on to the hotel’s customers. My grievance is this: ‘Wine of the Month’ is supposed to be just that ‼️ An increase of £1 per glass (outrageous) but MID-MONTH is surely unacceptable?

What a amazing hotel, from the moment we walked through the doors all the staff were friendly and helpful,we had a room on the 3rd floor lovely a quite and had all you need in a room, the food we had was excellent and all the staff served you with a smile,and we are looking forward to returning soon.

The hotel was very comfortable and clean. I was well looked after. It is situated within easy walking distance of St. Helier centre. Staff are friendly but not intrusive. The food served in the restaurant is some of the best I have ever eaten, five star!

This is an agreeable hotel in a great location making it easy to walk in to the centre of St Helier. The rooms are clean and light, not ultra-modern but they have most of the amenities you could wish for, the only notable absence being air conditioning. The pub attached to the hotel served excellent food which was a pleasant surprise. The negatives, the majority of the staff had poor English language skills and appeared to have had little basic training in their respective roles. Stanley the barman was the notable positive exception in terms of customer focus. The hotel restaurant was absolutely dreadful and this is the only hotel I've ever checked out of where the receptionist didn't ask me how my stay was. Indeed, this particular member of staff was particularly surly. In summary, a lovely hotel but could be so much better if only they had better trained staff (although I suspect the real issue here is at management level).

Visited the hotel for a long weekend to celebrate hubby's 60th birthday. Room was beautiful with four poster bed, large walk in shower. Highlight for us was our own little sun terrace outside our room. Only complaint about the room is that there are no mirrors in the bedroom, which means you have to stretch the hairdryer into the bathroom to dry hair, which didn't feel very safe. Food in both the bar & the restaurant was very good, with a good choice. All staff were very friendly & welcoming. We will certainly stay here again if we come back to Jersey & highly recommend the hotel.

As a local person using this bar it is with great disappointment that I have to right this. Having used the bar as a nice place to have a post work drink in comfortable and pleasant surroundings with friendly staff and good friends, it was a nasty surprise to find that the bar stools have been removed and now we have to stand at the bar rather than sit, yes we could use a table but people want these tables when ordering food. It has been expressed by various local user's that they no longer feel welcome in the bar by the management and the question has been asked on more than one occasion if we should move on to somewhere else??? Now I understand why the stools have been removed but this is a case of one single person swearing whilst Sat at the bar that has affected the majority which is unfair to say the least. The offending person has not been seen in the bar since and as a local he would not be welcome in my company if he did. The locals use this bar all year round and during the winter months can be the only people in this bar. Surely the owner of the hotel would not wish to see his bar takings diminish should we decide that we no longer feel welcome. Bring back the stools and we will be happy to continue to spend our money in this pleasant environment.

We really enjoyed our stay at the Best Western Royal Hotel. We had booked an update as it was a special birthday for my wife but were amazed to see a bottle of champagne with birthday card and 4 poster bed when we opened the door. Fabulous breakfasts, good choice evening meals and all served by a very efficient but friendly staff. We would certainly return to this hotel when we visit Jersey again.

Stayed at this Hotel for 1 week in mid April. Could not fault the Hotel. The Bedroom was a large room,2 armchairs and the tea and coffee and biscuits were replenished each day.Bathroom was very large and spotlessly clean. My Husband and I had Half-Board.There was an excellent selection for the Breakfast buffet including the cooked breakfast.The evening meals all three courses had such a large choice it was difficult to decide, and all beautifully presented. Reception staff were very helpful and friendly and restaurant staff were equally friendly and obliging.We thought the Hotel was 1st class and would love to come back again.Just a 10 minute walk to Liberation square and Bus station and High street shops.

This is a great hotel. It is an old building so a bit dated but spotlessly clean. The receptionist is outstanding...nothing too much trouble. The room was big enough with everything you would expect. The bar is excellent and brilliantly run and the bar food outstanding and our evening waiter was delightful. Tried the Seasons restaurant one evening but not at all impressed. However the breakfast served each morning was of an incredibly high standard. Overall we loved it and will stay again.

basically only here to write Stan the man a good review from bar 27, what an absolute gentleman he is. the level of high customer service standard is outstanding. he looked after us all every evening so well. food here is also amazing !! hotels okay too

This was a great place to come for an after work drink.........until that was before they removed all the chairs from the large bar area. Now it is standing only! Of course there are tables you my sit at, but if you're on your own, you do not want to take up a whole table, bearing in mind people may come in for a meal. At least the bar staff are very friendly!

First impressions were good; I arrived early and expected to drop my bags off and come back and check in, instead I was given the key to my room and told it was already available. The room was adequate but dated and the carpet was frayed at the edges and really does need to be replaced, the room was otherwise clean though and my stay was pleasant. Breakfast was OK; the people in the restaurant were not the most welcoming on the first morning; I stood unnoticed for some time before I was shown to a table where a card was then placed from standing up to sideways and I was pointed towards the buffet; it wasn't until the second day the server who greeted me explained that the card that had been moved the previous day actually explained that I could order some options form the kitchen; poached eggs, kippers etc. (Someone needs to tell the chef that the haddock they served was not smoked but I got the impression there was some disgruntlements with the kitchen staff; not sure I really need to hear that discussion in loud whispers between the serving staff!) All other staff were friendly and the hotel served as a reasonable base to get around from. To me it appears like a hotel with lots of potential that needs some investment; there is a lovely conservatory and outside terrace on the first floor where it would have been lovely to be able to sit and order a drink or have food in the sun, but this is only available in a dark bar at the front of the hotel with very little natural light.

What can i say....single room 118 is tiny to say the least and located at the top of the first flight of stairs so a lot of noise from people passing by to get to other rooms. its also located right on the cross roads and opposite a pizza shop so expect road noise until late at night. No double glazing here! Fancy a hot shower?? So did I but unfortunately the boiler was faulty so refreshing cold showers it was then! No real apologies and the guy on the desk finished his sentence that it wasn't their fault! Eat in the bar both nights and food was good to be fair and decent value as was breakfast and the staff helpful and attentive. Would I stay here again.....most probably not as plenty of other hotels on the island that offer a better sized and less dated room for similar money. Shame as other visits to the Hotel have been fine, Maybe I was just unlucky this time?

The hotel is about a 10 minute walk into the town the local bus is the number 4 . You will be looked after well staff are very attentive and anything we asked for they looked after us . The restaurant caters for all needs . There are lots of attractions to visit and the war tunnels worth every penny . Most enjoyable stay

The bar stools have recently been removed from the bar, and the friendly atmosphere referred to by several of your reviewers has taken a bit of a hit - standing only at the bar now. Perhaps the management can explain why - the bar now looks empty and not very welcoming.

The room we stayed in was a family room which was very well presented and had everything we could have asked for. The stall on arrival were very friendly and helpful and offered us loads of useful information on the local area. The staff throughout our 5 night stay were equally as pleasant and helpful. The food served in the bar was very tasty and although quiet, the bar had a lovely atmosphere. The only drawback was our room faced onto a busy street which got quite noisy on occasion but this didn't interfere with our overall enjoyment of our stay.

This hotel is an ideal location to stay in Jersey, being a short walk away down into the centre of St Helier. with really friendly and helpful staff. The hotel also has a car park onsite if you happen to have a hire car like we did. It is small, but we always had a space, in any case there is additional parking at the Monterey Hotel about 5 minutes walk away. We had a family room which turned out to be two rooms with an interconnecting door which was ideal as it meant the children had their own space and toilet away from us. The rooms are good quality and spacious, which all the usual items like tea/coffee, toiletries etc. No complaints at all. On site there is a good restauarnt serving the breakfast or quality evening meals. There is also a bar which again serves good food and a good selection of drinks. There are other comments on here as it contains a lot of older men getting drunk, yes there was a few regulars around while we stayed and yes they did have some colourful language at times but the bar staff did point out that we had children and they did tone it down, but I have certainly heard far worse before now in many a bar. If you stay here you can make use of the pool, hot tub, steam room and gym facilities at the Monterey, which was fun for the children and relaxing for us. A special thanks has to go to the management of the hotel as we had originally arranged to take my father along as well, but he couldn't make it as he had to get an operation and was out recovering at the time. The booking we had for my father did not have any refunds but the hotel went out of their way to refund when they didn't need to. Top marks all round just for this. All in all if I was back in Jersey I would certainly stay here again.

Really disappointed with the hotel. It had great reviews BUT. Bar was full of 50 year old men getting very very drunk with extremely bad language and very loud. Really could not take our daughter there so had to take our wine upstairs.

We were at this hotel as part of a prize we won, the food was amazing with great choice in the restaurant and bar/ restaurant. Staff were really helpful and friendly. Lovely clean room and beautiful bathroom.

My wife and i stayed from Thursday to Sunday recently. The hotel was very quiet on the Thursday evening when we had dinner in the restaurant. We had booked with Secret Escapes and dinner on the first night was included. Pea soup is not something that I have ever experienced but it was very good and a bit different. I also had beef wellington , for which I paid a supplement, and again this was good. Breakfasts were alright but the croissants looked a bit overdone. We used the car park and had no problems parking our Fiat 500 hire car. That said I would not have wanted a bigger car as space in the car park was bit tight. Overall a good stay. I would be happy to return next year.

We needed to stay one night for a trip to Jersey and we were happy with our choice. It is low season and so the hotel was very quiet and the possibility like having a meal in the hotel was not an option. The room was comfortable and clean. The room was also nice a warm however the bathroom was very cold. There were good room facilities (tea/coffee making) although do not expect USB ports. Breakfast was included in our rate and was a good buffet selection. Walk into the town centre and bus station is approx 12 minutes. From here you can reach most of the Island on the bus service for £2 a trip (if using a debit/credit card).

We had a balcony room, which in March was lovely to step out onto in the Spring sunshine, I think in Summer they would be great. The room was perfect a huge four poster and great big new bathroom. Breakfast service was really good, very efficient and quick, all served on a piping hot plate. We were off to France for a day, and they let us store our luggage the next day before flying off to the airport. The bar looked great, we just popped in for a night cap and the prices were good. Just a great stay, and the staff were just lovely.

Stayed here 3 nights in early February as an off-season mini-break and to visit a relative. Had a good visit, but had the impression that mid-week at that time of year, most of the other guests were on business, and the place was definitely just ticking over. Pros: good location within walking distance to main part of town. Room on the back was reasonably quiet - think those over the main road might be quite noisy, especially in summer if you need the window open! Free parking available, but extremely limited - we were able to get parked every evening on return to the hotel, but suspect in summer it would be a problem. Comfortable beds, good facilities for tea/coffee etc (nice biscuits supplied!) and roomy closet to hang clothes in. Nicely refurbished shower room, but see comment below re water temperature. Also the small towel rail was not sufficient to warm the room in early February! Cons: we were told on arrival that the main restaurant was closed for evening meals due to the chef being 'in the middle of changing the menus' (???) but noticed on our second evening that it had been opened for a buffet meal for a group of short-notice guests who had been put up at the hotel when the weather caused the cancellation of some evening flights. So it seems that the resto (as far as I would guess) was capable of opening if there were enough people staying.....?! Fair enough, the bar was serving hot evening meals, and very nice they were too. We ate in there twice, but each time got rather put off by other guests who were talking loudly and boozing at the bar/other tables (not actually eating), which made the atmosphere rather unpleasant if in there for a quiet evening meal. The other main complaint was the inability to regulate the water temperature of the shower. The dial would not shift, and it was so hot as to be almost scalding - I had to raise the shower head to the top of the pole and then just dance in and out of the water! My husband, who is good at DIY was also unable to alter it, so we reported the matter to the reception staff the first morning. I asked again when we came in again that evening and was informed that the shower had been checked, and there was no problem with it. Wrong! Exactly the same as before when we tried again the following morning. I again spoke to reception when we checked out, and when the duty manager consulted the computer, he apologised profusely and said it had been simply referred to maintenance as a future job to be dealt with. Not good enough; they were risking an unwary guest actually getting scalded by not dealing with this matter straight away after it being reported. Breakfast - disappointing. We only had the 'special deal' of Full English @ £9.95 on the final morning - hot food was a very long time coming, and almost stone cold when it did arrive. I think we happened to stay at this hotel when it was not really firing on all cylinders out of season, and as such it did not hit the mark on several counts, so appeared a bit haphazard and not good value for money. I'm sure it ups its game for mid-summer, as there is a lot of competition; the hotel has a lot going for it, and I would be interested to stay there again at a different time of year.

We had a short short stay in Jersey which was fantastic. The hotel is great the room was lovely with a vast modern bathroom. Breakfast was tasty and delicious. We would happily stay here again and would recommend.

Stayed here for 4 days on business, 5 min walk into the centre, around 15 mins walk to the harbour and 20 mins if you want to go on the beach. Breakfast is good choice and the bar menu has a good choice of food at reasonable prices. Lovely friendly staff. Rooms a bit dated but very clean.

Only stayed one night here as we got put up by Easyjet is this hotel, when our flight was cancelled due to fog. The hotel was great, with a lovely friendly bar, just a short walk to the town centre, room was quiet, spacious, clean and comfortable with tea and coffee making facilities, an iron and ironing board and toiletries, we even had access to a large balcony area. Excellent staff all extremely friendly and very helpful, they even arranged a early continental breakfast for us in our room the following morning as we had to leave early to catch our rearranged flight. I have no problem recommending this hotel to others. Couldn't fault it.

What a amazing hotel, from the moment we walked through the doors,the staff were lovely,we had a beautiful room on the 3rd floor lovely a quite, the food we had was amazing, our first night the restaurant wasn't open, but they laid a table for us in the bar, and the quality of the food was as good as any restaurant, the 2nd night we went in the restaurant and was not disappointed, Maria looked after us,what a lovely lady,she made our evening, I would like to say thank you for the best birthday weekend I have had, and am looking forward to returning soon.

Excellent staff all extremely friendly and very helpful. Food throughout our stay was outstanding with a great choice and well presented .I would eat here anytime an excellent restaurant.Everywhere clean and very tidy. A popular hotel just a short walk to town centre but just out of the hustle and bustle of the centre. Well Recommended.

I really liked this hotel. It was properly clean (rare these days) and the staff were lovely. The tea tray in the room was really good. I was impressed by the hot chocolate, and there were plenty of biscuits, which was good because I arrived late and hadn't eaten for a very long time, but had to get up early, so just munched some biscuits before going to bed. The breakfast was really tasty. There was a buffet, but also table service. All the hot stuff was cooked to order. It was so lovely. The staff were really helpful, it was hovering around 0C when I was there and I asked for a heater for my room and the staff brought it up and it soon made the room toasty. There was one downside though, the bathroom obviously hadn't been updated since the 1980s when Bergerac was in town, but that it was clean. My greatest concern though was that it was like a walk-in freezer. It was like having a bathroom without walls it was that cold. The radiator in there was on full blast, but had absolutely no effect. My colleague said his bathroom was a normal temperature, so my advice is to just avoid room 119 in the winter. It obviously has no insulation.

We held our Wedding Evening here in the function room downstairs for 120 people and it was perfect! Mariusz (the hotel manager) and the hotel team were very accommodating, friendly and nothing was too much trouble for them. The chef had some great ideas for our festival theme and our guests loved the food! Rooms and breakfast spread fantastic. One of the best hotels in Jersey for hosting large events. Thank you

Friendly, helpful staff, who sorted out a couple of problems for us. Tasty breakfast with a good choice of food - mum loved the full English and I loved the mueslis, and the kippers were perfectly cooked. Comfortable room (we were on the third floor) with windows that actually opened (!) , lovely soft towels and very comfortable beds. I'm arthritic and I slept like a log!

Had a list of places to visit, places we had never explorered before. Bit stuck for choice. Anyway one might watched a film, another mother's son. Won't tell you about, don't won't to spoil it for you.( But it's a must watch film). Watching the film we decided to go to Jersey, do we did. The hotel we decided on was the best western, good location, car parking, restaurant, bar and it looked ok. Well it was better than ok, nice clean hotel, the staff were faultless, polite and friendly. I had made some requests before we got there, and they were in place.( Remember, this is a wedding anniversary, champagne needs to be in ice) the breakfast was very good, prepared well and tasted good and kept us full all day. We ate in the bar every night, we had a different meal every night. Don't bother eating else where, the food was delicious. The bar staff were like old friends with us! Nothing was an effort or a problem. The bar manager Mihai Rusu was always there to help or chat. The hotel staff made our 3rd anniversary more special than you can imagine. Hope to see you all again, many thanks. Ps, thank you so much for the champagne and card.very much appreciated. Till next time, cheers.

The Royal is a very well-organised and welcoming hotel. Our room was spacious and clean but it was a bit noisy because there is no double glazing and the windows rattled alarmingly when the traffic built up outside in the mornings. On the day we left a French couple were suggesting to the receptionist that the hotel should provide wedges for the windows as they came from a very quiet area and were jolted away every morning by the noise. The breakfasts were good and the staff friendly and obliging - although on one morning we were not offered the choice of brown or white toast and were not asked if we wanted anything from the kitchen (scrambled eggs, kippers, porridge etc. - everything else one could want was available on the buffet). I put this down to the waitress having an off day, and it was the only time we could fault the staff in any way! There is no lift to the bedrooms, so dragging suitcases upstairs might prove a problem for the less able, but having said all that, I would recommend this hotel to anyone wanting to be in the centre of things in Jersey.

We came to stay at this hotel for our 25th wedding anniversary. At the beginning of September and enjoyed everything about this lovely hotel for the whole of our 6 night stay. We found we had been upgraded to a spacious family room and found a bottle of bubbly on ice on our arrival at our room, which was amazing. The only thing I wish is that the rooms at the front and side of the hotel had double glazing as Jersey appears to be awake early and the bins are emptied every morning before 7am!Also the takeaways in the side street are quite noisy til around midnight! Having said that, I wouldn't have changed a thing about our stay and will definitely be coming back to this hotel at some point in the future.

Stayed at this hotel during a fantastic visit to Jersey. The room was very clean and spacious. The hotel's pub lunches and evening meals are reasonably priced and are very tasty.Good selection of food at breakfast. The hotel has free WiFi and the staff very pleasant. Close to the main shopping area of St.Helier it's a hotel I would return to .

Only spent one night here, but would definitely recommend. Easily within walking distance of town centre. Hotel was spotlessly clean and bed very comfortable. Good facilities in room and I had access to a large balcony area. Couldn't fault it.

We stayed for 2 nights after staying in a fantastic beachfront hotel in St Brelade. We were instantly disappointed by the tired decor of the family room, noise from early rush-hour traffic and noise from room above. On arriving in the restaurant for breakfast i made the waitress aware of our allergies (which i had also done via email before arrival). The waitress told me everything in the breakfast buffet was safe including the pastries! I had doubts about this but went to the buffet area. I queried it again with the chef this time, to be told none of it was safe, especially the pastries and the muesli. This could have been potentially very dangerous and consequently lost faith in the restaurant. I have not heard back from the hotel regarding this despite leaving comments. Staff training on allergies needs to be improved.

I visited St Helier with a group of friends and stayed at the Royal Best Western Hotel which is in the middle of St Helier. The hotel was excellent; my room at the back of the hotel was quiet, spacious, clean and comfortable with tea and coffee making facilities, an iron and ironing board and toiletries. The breakfasts were buffet style with a choice of continental and cooked, all very good. We were on bed and breakfast only but ate in the restaurant on two evenings and the food was excellent, very well presented and cooked. The staff were friendly and helpful and I would definitely recommend this hotel. It has a three star rating, but deserves more!

The Royal has a significant advantage of being less than 800m from the town centre and having a free car park for visitors although small cars only are advised. The hotel has been extended and the single lift may mean you travelling along long extended corridors to find your room and the hotel certainly has character with its large central attractive feature staircase. We were greeted in a friendly manner by the head receptionist who we recall was in the restaurant last year. Our standard room was one of the smaller ones with a powerful shower (in the bath) and with plenty of very hot water. The room was kept immaculately clean by the housekeeper. The breakfasts again were excellent with a large choice of quality food in the buffet and a good choice of extras although the haddock portion was somewhat small. The bacon and tomatoes were particularly tasty. There still remains confusion over coffee-pots and tea-pots and some tin milk jugs have such a shallow lip that pouring a small amount of milk is not possible without spillage. One criticism is that the staff really ought to give way to guests in the narrow corridors and common areas and not expect the guests to show deference. Having said that, overall the Royal is a good place to stay and is strongly recommended by ourselves. It is our first choice of hotel in Jersey. Thank you for a pleasant stay and we hope to see you again.

The hotel is a bit dated, the room was however warm and comfortable (the bathroom on the other hand was freezing cold). Breakfast was pleasant, would had enjoyed a bigger selection of fresh vegetables and fruits though, but there were poached eggs and fish available with was a plus. Hotels in Jersey are expensive, here you get a mid range hotel, not near the water but close to restaurants and shopping area.

Just returned from a 4 night stay at The Royal - The Bedrooms maybe a little dated but the flip side is the care attention and service the staff provide - requests for extra milk or coffee for our room were no problem given to us freely - excellent quality breakfast we also enjoyed meals in the Bar 27 - our room was quiet at the back of the Hotel very comfortable beds - we overlooked a well- kept sun terrace with plenty of seating a pleasant area to relax - a real bonus in a town Hotel - would return to this Hotel - Thank you to all the staff

2 nights with business with a group. I had a very small room, old green carpet, dark wood furniture and grotty curtains. Far too much furniture in the room. Tired bathroom and a trouser press! All very 1980's. Room really hot and no AC. Bed too soft but good linen. No plugs near bed. Check in was fine, very friendly man at desk. Dirty iron in room marked my shirt. Room not made up (couldn't make it up when I asked so requested towels which never came). They gave me £20 in cash for dry cleaning. Breakfast okay, good selection. Again very old fashioned- metal teapots etc. Went in for drinks to the bar that closes at 12, at 11:30 they'd closed down and were quite rude when we wanted a drink. Probably okay if you don't mind an old fashioned decor hotel but much better options on the island.

We are just home from a four night break at the Great Western. The hotel was very comfortable and relaxing. We were in room 311 - at the back of the hotel which we had requested - and it was a lovely room, not overly big but perfectly ok for myself and my husband. The staff were all very pleasant and always willing to help. The food and service in both the restaurant and the bar was of excellent quality, we chose to stay half board and the evening meals were varied and first class. Breakfast was also top class, it would be hard to find fault. The hotel itself is old, which you can't get away from and does have extensive winding corridors, but what it lacks in fancy decor and modern decoration, it more than makes up for in its atmosphere and service. It gets 10/10 from us. Thank you to the management and staff for such a lovely break xxx

We stayed at the great western hotel in jersey St. Helier for four days in September B and B. Our room was satisfactory and cleaned each day unless you didn't want it too just left a little sign on the door. I found that the little milk sugar etc left for us was not enough for us and had to keep asking for more from reception which at times one was not happy about . Our kettle did not work but was replaced straight away. The breakfast very always hot and plenty to choose from. This hotel is just ten mins walk from the town centre so very central . An ok hotel not sure I would choose this hotel again if I came back to jersey.

We went for bar meals and drinks. The chef just wants to produce pretty looking food and not what is appropriate for the menu title. I had the haddock fish cake which was good with spinach and a poached egg on top. But it was tiny. I asked for potatoes to make the meal more substantial but after half an hour they had not arrived. My husband ordered beer battered fish and it arrived with 6 -yes 6 -tastefully arranged chips! We left as soon as we could having voiced our disappointment to the bar staff but as we were not staying in the hotel they were not interested. They have lost our business for ever.

Just returned from a 5 night stay and thoroughly enjoyed it. Staff really friendly and courteous, lovely room with 4 poster bed and small balcony with chairs, immaculately clean and delicious breakfast with great choice.would definitely return here if visiting Jersey.

This hotel is quite centrally placed in St. Helier and close to the shops as well as bars and restaurants. The interior of the hotel could do with some modernising which adds to the character, but is clean and tidy. There is a nice bar that does food, whilst the place has a restaurant but is not the best option. The rooms are clean and some have access to a roof terrace. Would definitely recommend staying here although is a bit price. When i stayed the clientele were older couples, who didn't seem to make much noise.

Stayed here for a week in July. The Hotel is nicely situated just on the edge of St Hellier which is just a short walk into town for the Shops and Restaurants. The room was a little on the small side and when we were there in July it was very hot and there was no air conditioning in the room, a small fan was however provided. You can't fault the staff for their enthusiasm as on the first morning the lady was trying to get into the room at just after 7 to clean the room. Placing the do not disturb sign on the door rectified this. Breakfast was excellent with good quality products and a good choice. The Hotel allows you to use the Swimming Pool of another hotel which is just a five minute walk away. Would certainly recommend to anyone considering a stay here as it is certainly value for money.

Stayed here in May when on holiday to the Channel Islands. The hotel was quite good value and very convenient for St. Helier. The room was a bit hot but a fan was provided making the room a little bit cooler before going to bed. We did have a slight problem with ants in our room but when this was mentioned to reception they immediately moved us so this wasn't really too much of an issue. Breakfast was very nice and buffet style so had enough food to last until tea time. Was also very useful to have an onsite car park allowing us to easily travel around the island.

Booked late and this was the only hotel that could accommodate both couples. Very long walk to the rooms due to the age and layout of the hotel. Found a shortcut via some fire escape routes which made the daily trek more bearable! Food at breakfast was excellent. Fruit salad was always fresh and replenished quickly. Cooked breakfast also good. Downside was you had to order poached eggs and haddock. Sometimes there was quite.a long wait. Staff always helpful. Some of the bar staff not quite so friendly, in fact one was always very curt almost to the point of being rude. Food and bar snacks very nice. Our room was very nice. Beds extremely comfortable. Water pressure was quite low and had to wait for the water to come out the taps.. shower was ok but definitely not a power shower. Overall a lovely visit and would come back.

I have just returned from a week's holiday in Jersey. It was a last-minute decision, so I had to take pot luck with the accommodation available. I couldn't have chosen better! The hotel is in an ideal situation in St Helier. There is a grocery store about 100 yards away, the Millenium park is just down the road, and 5 minutes takes you to the pedestrianised shopping area. I had a lovely, spacious double room on the 3rd floor with open outlook over the city. The room was well equipped with ample wardrobe/ drawer space, iron and ironing board, trouser press, hairdryer, hospitality tray (replenished daily - with biscuits!), TV, armchairs, luggage rack. My ensuite was a good size, shower over the bath, superior toiletries ( again replenished daily) and lovely fluffy white towels which were changed daily. My room was always serviced while I was at breakfast which was a bonus. I had booked half board and was not disappointed. The buffet breakfast was fabulous - everything you could possibly want. There is plenty fresh fruit, yoghurt, hams, cheeses, as well as a copious hot food selection, lovely fresh bread, croissants, pastries etc. The tables are beautifully presented, with crisp white tablecloths, changed after guests have left, and tea/coffee and toast are made to order.The staff are efficient and professional and always happy to help. Dinner was quite special. The menu is posted very early in the day, with plenty of choice for all 3 courses, and you can book your preferred time at breakfast. The pesentation and quality of food is outstanding. I had something different every night and everything was excellent. Staff are friendly and attentive, Gabriele and Maria being particularly deserving of praise. All in all, I had a wonderful holiday. This was my third trip to Jersey but it stood out from the others in so many ways. If I do come back I will choose the Best Western Royal.

Loved our first time in Jersey. Glad we chose this hotel as we wanted a balcony and not many hotels have them. This hotel offered a lovely room opening out onto a patio with sunbeds and sofa 2 chairs and table, it was really nice, although weather could have been better. Enjoyed at helier very much and would recommend this hotel, service and breakfast excellent.

The hotel is in a great location close to town.Service was friendly and breakfast was very good . Staff were helpful and the rooms were comfortable and well decorated with hot water and iron hairdryer etc

We stayed here for 4 nights in August and it was lovely. Our room was large, very well equipped with fitted wardrobes, dressing table, desk and 2 armchairs. Everything was very clean and en suite was spotless. The food was so good from buffet breakfast to bar& restaurant . We ate here every night. Only minus was lack of air conditioning in room, but there was a fan we could use. A 10 min walk into town, but Millenium park nearby which was lovely. Will certainly go back here

Visiting Jersey for the Battle of Flowers festival we were pleasantly surprised with the presentation standard of The Royal Hotel. Very helpful and welcoming staff, smart roomy bedroom, high quality breakfasts excellent cleanliness throughout and the impression that the management really care for the comfort of their guests. Thoroughly recommended. B&R . L.

I stayed at the hotel for 5 nights with my mum for a trip to see the battle of the flowers. The breakfast was fresh and plentiful with a good range of options for all. We ate in both the bar and the restaurant in the evenings and both were superb. I have paid much more for food nowhere near the quality of the restaurant so I was delighted. The bedrooms are very clean and again the staff were brilliant. The car Park was free and easy to access. The staff go out of their way to help and we will definitely return

We booked this hotel just a few days before travelling to Jersey. The only family room available was a suite which was £320 for 2 nights bed & breakfast. The suite was spacious and well equipped with a lovely balcony, but would have benefited from air conditioning as it was extremely hot during our stay. We had dinner in the bar for our first night, which was okay! there is also a restaurant which I believe offers a more extensive menu. All the staff were very friendly, helpful and welcoming. This hotel is in an excellent location, as it's just a few minutes walk into the center of St Helier. I would recommend staying at this hotel, but book earlier to get a more reasonable price!!

A nice hotel, but the bedrooms are very hot due to no air conditioning. Bar food is good, al a carte is a bit odd, with odd food choices. The staff are all friendly and helpful. If the rooms had air conditioning it would be a great place.

Stayed for 6 nights DB&B. Given wrong room but the management quickly rectified this.Room and beds were good as was food & service. Parking safe and secure behind locked gates. Was much larger hotel than we first thought but well run and efficient. Food was good quality as was every thing about the hotel.

Comfortable room and bathroom. Only thing missing was a minibar so had no where to keep drinks cold. Breakfast was excellent with a good choice of cold and hot food. Bar was very nce and cosy and food available was good and reasonably priced. Staff were very friendly all over the hotel.

Thought we would give jersey a visit as we did not want to fly to far, have been using best western hotels for many years so chose this one, we arrived and found our room, it was on the inside which was said to be the quieter, as it was so hot ( no air conditioning ) we had to have the windows open at night but the noise from the air conditioning units for the bar/dining areas etc and the small standard double bed really made it impossible to get a good nights sleep, ( for some reason there was a single bed as well ), ensuite really small with no where to put anything. The staff were friendly and with hindsight maybe we should have asked to be moved (which after a comment on our last day from a member of staff who said " and you actually stayed in that room for the whole week !!"). Breakfast was fantastic and we liked jersey and will return but unfortunately not to the Royal.

We stayed at the Royal for a two week holiday and at the end would have stayed for another week if it had been possible. It's a typical Best Western hotel that has obviously been developed over the years. The staff were all most helpful, the food was excellent (thank you Maria in the dining room), and the bedrooms and public areas were kept spotless. The weather was hot and dry throughout and we really needed the fan that was provided - air con would have been wonderful. We changed rooms as soon as we arrived: the second floor rooms with the four poster beds are "twee" but a room on the first floor, leading onto the patio, was much more spacious and practicable for a holiday stay.

My wife and I have just returned from staying at the Royal for 7 nights in July. This was the third time in the last 12 months we have stayed there and have booked another stay in September. Would have given full marks for the last stay but for the fact that the first room shown was very dark. Thanks to the manager a replacement redecorated room was offered and that was fine. This hotel as great staff , good food and a pleasant lounge bar. We love Jersey and the fact that you don't have to drive due to the first class bus service from the bus station only 15 minute walk from the hotel.

I really like that Best Western maintains a portfolio of older historic buildings, the staff at the royal are very polite and the bar area is friendly and inviting with lovely local ale on tap. My room was clean, the bed comfortable and the shower in the bathroom excellent. However, over the past two nights I have barely slept a wink, the rooms have single glazed sash windows and mine faces a busy junction and a late night pizza venue frequented by fowl mouthed drunks. It really isn't acceptable, the hotel needs to do more to reduce external noise for the benefit of its customers. I'm very disappointed, and as such does not represent value for money.

Back from a 10 night stay at the Royal Hotel. Location is about 10 mins walk from the main shopping area and 15 mins walk from the Bus Station. Breakfast and the meals in Bar 27 were very good (we didn't have an evening meal in the restaraunt). All of the staff were very friendly and efficient. We used the laundry service halfway through our stay which was excellent (garments returned the same day). We also used the pool facilities at the Royal's sister hotel located 5 mins walk away which were very clean and quiet. The only minor downside was that due to the hot weather the room tended to be like a sauna for much of the day (we were on the top floor at the front of the hotel). We therefore had to leave the windows open and use a fan however the road outside is very noisy so we then had to use earplugs in order to get some sleep. I totally understand that fitting air-conditioning is not an option due to the age of the building but I was surprised that the room did not have a fridge in order to keep drinks cold. Would we go back? Definitely, but next time we would request a room at the rear of the hotel which would hopefully be quieter.

A group of us spent four nights in the hotel I could not fault it, the breakfasts were superb ,the rooms were full of comfort and very clean .The staff were very efficient and friendly .The whole hotel was very clean and I would recommend it.

back again after a 2 year break. Breakfast was good plenty of choice. We had picked a Balcony room with nice furniture but the balcony could do with lick of paint. Small problem the generator was with hearing distance from our room, it was noisy but switched off around 10.30. You have to walk along corridors, and on one occasion I missed the uplifted step of which there are many, and fell forwards stunning me and ending up with a damaged rib which I was in agony for a few days, still sore as yet,Check in staff were friendly Dining room staff of which I must mention Stanley was excellent full of information as to what was available. We had an early evening meal in the bar on one occasion, it was nice although too big a serving. We stayed 3 nights the only minus is it is a bit far from town centre.

No need to book, just walked on in and sat at a table. Two roast dinners for under twenty quid! Plenty of meat, Yorkshire puds, plenty of veg in side dishes to split between the two of us. Only one choice of meat on offer every week, but when the lamb was as good as that it really didn't matter. Great budget meal. Thanks.

Older couple staying B7B for 10 days, but using Seasons Restaurant or having a Barmeal on 7 of those days. Very helpful staff and comfortable room. I note other comments on noise, and i was not aware just how busy the crossroads was, on which the Hotel sist. Nothing they can do about that, but I would choose a room at the rear next time. Chef was accommodating with a gluten free diet but we did dine out on 3 occasions, not so much for a change but because the meals I would have liked that particular evening could clearly not be made gf. Breakfast were very good, really good choice and gf cereal.

A very good hotel to stay with a good bar serving nice food and a restaurant also, the room was excellent with doors leading onto a terrace with table and chairs, the room was very clean and comfortable, would I go again? yes definitely.

The staff were lovely. Four poster room was well equipped with tea coffee and biscuits. Snacks to buy nice touch. Robes and slippers complementary. The breakfast was excellent plenty to choose from and a beautiful varied fruit salad. Always my favourite. We ate Sunday lunch in the pub that was £10 lovely but not large if you like a big portion. (It was fine for us).

First time at this hotel, close to shops and restaurants in st Helier. checked in however there was a room misunderstanding. This was rectified immediately and we were extremely happy with this. Good size and standard rooms, clean and comfortable. would like to thank Zofia for her pre arrival advice and Ashley for her help throughout the weekend. Will definitely return.

Stay at this hotel 7 nights everything was excellent. Good and helpful staff. Was in room 318 if you have kids with you get this room good space. Breakfast plenty and cooked to perfection. The bar and food is nice they do a 3iteam platers for £12 well worth the money I had it for 3 night. The restaurant nice well presented food. If you like you could eat something different every night. It's money we'll spent. Will be going back

Good value Best Western Hotel with helpful and efficient staff. Excellent breakfasts. Rooms at the front of the hotel are quite noisy because of the busy road. The hotel is about a 15 minute walk from the main shopping centre and about 20 minutes from the sea front.

Huge variety of rooms within the maze that is this hotel. Excellent location. Wonderful staff. I didn't like the room that was booked for me on my behalf, so I asked if there were any upgrades, not one that day, but was able to get upgraded the next day, very helpful they were. No fridge, no air con but the table top fan was perfectly okay for me. Good breakfast, lovely bar and really good food at the lounge bar. It's not your top notch, but it is extremely comfortable, great staff, central to shopping (tour buses will pick you up from here) ...no negativity here x

Wonderful hotel. Very professional service. Comfortable rooms with usual tea/coffee facilities. Our room also had a fridge! Nice hot shower. We booked half board and the breakfast selection was excellent. If you go away hungry it's your own fault! Evening meal was excellent, a bit upmarket to what we are used too but it was very good. The service in the restaurant was very professional, Maria & Stanley were our main servers and they were lovely & friendly. We relaxed in the bar after our evening meal and again a nice atmosphere, but we did notice that prices varied although we all had the same drink every round....if you got served by the same person each time it remained the same lol! The hotel is situated well with 2 routes, 1st route, turn left out of hotel, walk straight down and it takes you to the shopping area of St Helier, 2nd route, turn right out of hotel, turn left into Victoria Street, turn left at bottom of Victoria Street onto Val Plaisant/NewStreet, continue down and it takes you to Liberty Wharf/Liberation Square, about 15 minutes walk either way. I would definitely recommend this hotel, we had a wonderful stay, thankyou.

really good breakfasts enough to keep you going till evening meal, Bar food excellent and bar staff very helpful especial Edward. Staff througout hotel very good. Rooms very spacious as was the bathroom. TV could be bigger and beds were comfortable. One problem too many stairs every were, not suitable if you have mobility problems.

Nice hotel. Good room but it was too warm with no air con. There was a fan and that would have been ok if I could have kept window open but was on the front of the hotel next to noisy road. Other than that good place to stay.

A few minutes walk from the centre, this hotel is a warren of rooms, corridors and stairs. Room 136 had a double and a single, a large bathroom. And was clean with a comfy bed. Good enough for a business visit.

This is a lovely hotel in a great location - only 10 minutes walk from town centre and marina. Meals in the bar were excellent as were the buffet breakfasts. We had a suite, which was very spacious and had comfortable beds and sofa and a very large bathroom. Staff were all very friendly and helpful. Only reason for 4 stars not 5 was the maze of stairs to get to our room at the back of the hotel, which was really tricky with a baby & pushchair. (Porter did take our bags down on check out day though)

Stayed for 4 nights, great location, clean and tidy hotel, reasonable price for booking last minute. Breakfast had a good spread. Room was clean and tidy, however not enough plug sockets by the bedside. Bed was comfortable and bathroom was of a good size. Hotel has a small car park, which was handy as I drove over from mainland UK. I ate in the bar on one of the evenings; it was a good meal with quick and friendly service. Would recommend.

Had a fabulous stay here. Excellent location in St Helier and lovely staff. Good buffet breakfast and evening meals. Would recommend this hotel to travellers wanting to visit the island. Would definitely return.

Stayed for 3 nights, great location, clean and smart hotel, good price would definitely recommend. Great for being central no spa facilities though do have at their sister hotel. Good breakfast nice dining area. Good hotel bar and restaurant that looked popular with passing trade also. Has a car par k which was really handy and a nice play park only 5 mins down the road. Really happy with my stay.

Hotel rooms are quite dated but only to be expected. Not a modern Hotel. Rooms were of reasonable size clean and comfortable. The downstairs lounge areas and restaurant were plush and excellent. I cannot fault the Staff. Absolutely the Best. Nothing was too much trouble. They made us all feel very welcome and delivered a personal service. The Restaurant was absolutely Excellent. All meals were of high standard, enjoyable and a good selection on the menu. The Bar was nice and comfortable. Sunday Lunch was perfect and very reasonably priced. Staff went out of their way to help and seat all together including our disabled member who required a wheelchair which we hired and stored in the Hotel. The Hotel is just a short walk from town center. If you have a problem with health while away we found Reid's Pharmacy nearby was very helpful. There are interesting clean and respectable Antique and Charity shops close by. As a musician I was pleased to visit a music memorabilia shop with good quality used guitars and vinyl for sale just a short walk from Hotel. In town the Market is worth a visit and I purchased old postcards from John Cooper Antiques there. Our Thanks to all the Royal Hotel Staff for making our visit so enjoyable. We did visit the Sister Hotel to use their pool facilities. Very enjoyable although on one occasion it was full of teenagers playing ball. Needless to say we declined to join them. Wish I was young.

We have just had the most amazing weeks stay at the Royal Hotel in St Helier Jersey. The Hotel was very clean and very comfortable with a super conservatory for relaxation as well as a ‘sun trap' sun bathing area. However, what makes the Hotel stand out is the amazing friendly, helpful staff who went out of their way to give you personal service and the most amazing food! It is undoubtedly the place we will return to next time we head back to Jersey. Thanks to ALL of the staff for a holiday to remember xx

We just needed a few days break and had always wanted to go to jersey. This hotel is 5 minutes from the harbour.The room was spacious and as for the breakfast it kept us going all day . We had a meal in the bar which was very tasty. The staff was very helpful and friendly and couldn't seem to do enough for you. It would be ideal to do a trip round the island leaflets in the hotel and very cheap also this way you can decide what place you would like to get the bus to revisit ,it's £2 one way and most buses come every 15 minutes. You must also visit the war tunnels very moving and also take the war bus which gives you a running commentary about what went on it's £6 return and you can pick up the bus from liberation square at the harbour 10 minutes from the hotel. The airport is close by so you could even get a bus to take you there very cheap. It's cheaper to book your hotel room direct with best western.

Thought it was just a standard 3 star in jersey. Boy was I wrong! Fabulous staff. Room we had overlooked the roof terrace and door to access it. Sat outside sipping on drinks. Bed was comfy. Room was really clean and tidy and bathroom with shampoo and conditioner (nice touch as some places do not have conditioner). Breakfast was plentiful and tons of choice. Lovely fresh fruit. All in all great hotel. It is a bit of a walk to town but not a biggie for us. Yes not all the i's were dotted or the T's crossed but who cares your on holiday. For the price book book book ??

Booked the Royal as we were staying in St Helier for my wife's birthday and we weren't disappointed. From start to finish Mariusz and his team gave an amazing personal feel to our stay. Champagne and birthday card for my wife upon entering our room was a lovely touch and left her grinning from ear to ear. Our room (131) had a lovely four poster bed and access out onto the terrace was a nice touch. The room was decorated well and the bathroom was lovely and clean with a good shower. Breakfast was fabulous with plenty on offer to please everyone. A stay here is definitely recommended and we'll deffo book again when we return to Jersey.

The hotel is not to far from the centre of town we were made to feel very welcome the moment we set foot inside the hotel it was very clean and every single member of staff was always helpful and polite it seemed to us both that all staff took great pride in their work and appearance which is a credit to them all. the food in seasons restaurant was amazing. On my partners birthday we found on returning to our room a bottle of prosecco in a ice bucket what a lovely touch and much appreciated. We will be returning next year we would highly recommend anyone to go to this wonderful place

Excellent Bar Staff, While staying at the Best Western Royal Hotel I went to its adjoining bar and restraunt. Although busy there was only one staff member working on the bar as well as clearing and serving tables with food. Despite the work load for one person Elena still served customers quickly and with the upmost quality of customer service, care and consideration. I was very impressed with the quality of customer service to all customers and it was a pleasure to see someone who took a great sense of pride in her work and had such high standards when doing so. Would defiantly recommend dining there when staying at the hotel.

Thank you for a beautiful evening, everything was beautiful, food was tasteful and nice presented , service was very good , Elena , the bar supervisor was a perfect host and she give as perfect recommendations, we will be back !

Nothing was too much trouble and the staff went out of their way to make sure that we had a truly special evening. Food and service were excellent. The staff were so attentive and made us feel relaxed. The rooms were lovely and breakfast first class.

Helpful friendly staff created a good impression. Breakfast was excellent with everything freshly cooked except buffet one morning. Front desk attentive with newspapers as ordered, early call on time and billing accurate. Very professional. Bar warm and inviting with good selection of beers and bar food good value. Didn't use main restaurant. Single room top floor small but adequate. Clean and fresh -Shower pressure poor because 3rd floor I suppose. Suited for a short off season visit to do a little walking and single rooms available. Short 10mins to bus station. Would return

I stayed here for one night room was tiny and a rather strange shape. Tv also very small probably down to the layout. Heated well room was warm and hit water was available. Not bad place not great either but did the job.

Stayed at this lovely hotel over half term to celebrate a birthday, we had 2 rooms, one a family room with 3 beds and a cot and loads of room! Couldn't fault the stay, food in the hotel was delicious! Would 100% recommend eating at the bar one night we ended up eating here every night of our stay!! Breakfast was a nice selection, rooms clean and comfortable and all staff very lovely! Even provided a cot for us! You can use the pool at their sister hotel 5 minutes down the road MUST TRY THE STICKY TOFFEE PUDDING

Stayed here recently quite central for bus terminal and shops and eateries has a bar / restaurant attached quite reasonable price the only negative is quite noisy at the front of the hotel from traffic.

This hotel is nicely situated, so long as you don't want to be close to the sea. It's old, so there are stairs and winding corridors, but that adds to its charm. Our room was at the back, so nice and quiet. Huge bathroom, by hotel standards. Helpful staff, nice breakfasts, and parking available. Excellent really. I'd not look for anywhere else myself, if returning. WiFi worked well too.

Stayed for two nights for a short weekend away for some r and r . Perfectly situated for restaurants and shops and local attractions . Rooms were more than adequate and a lovely comfy bed . Breakfast was excellent, buffet style with good quality produce . Would definitely stay here again .

My wife and I stayed in this hotel for the Christmas break, the food was excellent, the staff friendly and efficient. Our double room on the first floor was spacious, clean and well equipped, extra tea, coffee and milk were readily available from the front desk. The room had direct access to the roof terrace. All in all a lovely break and we would definitely return again.

We arrived in Jersey on New Years Eve,we took the bus to St Helier and walked to the hotel. It took about 20 minutes. Luckily our room was ready at 11am which really was a bonus for us after a very early flight. We were on the 2nd floor,our room was quite small however had all the amenities you could want. The bathroom was large in comparison with a bath! Breakfast was standard Best Western which is always good,the staff really friendly. Check out is 11am again the reception staff smiling and happy. We had a really pleasant stay.

I stayed at this hotel over Christmas. The food quality and the friendly service was like one would expect in a 4 star hotel or higher, with a very comprehensive choice of courses for dinner. The Christmas lunch was very good also. For those who like yogurt, they served the best in my opinion, thick and creamy. It would have been nice also if they provided full cream Jersey milk for cereals, as this product is not easily available back home on the mainland. The room provided was quiet and I was able to get a good nights sleep. It was nice not to have to walk far to reach the town centre, which has an impressive range of shops, restaurants and cafe's.

Just returned from nearly five days here over xmas and would certainly return again . Well decorated and clean , staff were always polite and couldn't do enough to help . We were in room 142 which was a little of a hike through winding corridors , think this might have been two places made into one over the yrs going by the narrow doorways on some of the rooms but couldn't fault the rooms at all ,excellent size and lovely big bathrooms with a bath . Our only downside with the room was it was at the back and did get a little noisy now and then from the cleaning firm opposite but we really didn't notice it that much. Food was always served in the main room and was of an excellent quality with a very good menu and quick service after you ordered . Breakfast was a buffet with a large selection and only downside was the cooked food could have been a bit warmer but was still edible ,plenty of continental selection as well . We met a man when we came in who was on his own and we decided to ask him if he would like to sit with us for Xmas lunch and the restaurant manager arranged to make up a table for three no problem and I think that made our holiday as we got on like a house on fire for the last couple of days and will stay in touch . Just want to say thanks for jersey plants direct for putting this deal on the back of their plant catalogue as it was an excuse to go to a lovely hotel on a lovely island for Xmas and certainly got a better deal than the table of twenty I think who payed twice what we paid !. Hotel could be a little hard to find for some as it's a little way from the front but ideally positioned for the longest shopping st I have ever seen and there are some lovely statues and delightful old architecture to see around st Helier . Would recommend this hotel .

Great stay, good food. Lovely room. Situated in heart of St Helier. Good access to resteraurants. Well located for islands bus services. Great tourist attractions on island. Jersey Pearls, The War Tunnels to name a few.

The hotel was lovely. The staff were really helpful & friendly. Food was excellant value for money in the hotel bar & the xmas decorations throughout the hotel were fantastic. I would strongly recommend this hotel

We stayed here for 3 nights and have to say the staff are very friendly and helpful. The room was lovely and comfortable. We stayed half board and the food is of a high standard. I would recommend this hotel

I have been recently to Jersey on a short weekend break and couldn't be happier with the choice of hotel I made. Upon my arrival I was greeted by lovely, smiling, well mannered Zofia at the reception desk and checked- in without delay. My room, even though single, had a large, incredibly comfortable bed, was equipped-with great choice of teas&coffees by local merchandise and those resourced ethically with Fair Trade. Fluffy towels and nice smelling of coconut toiletries in basic but spotless clean bathroom. After a great night sleep I had been served a fit for a king breakfast. It was delicious, great choice of cold meats and other continental as well as hearty, cooked food. Promptly served coffee and perfectly toasted bread. I loved the fact Jersey butter was served with my toast as it's important for me to eat locally resourced food. I recommend Best Western Royal to anyone who is after a great town location, spotless clean rooms and professional friendly staff. As a single lady traveling on my own I can highly recommend the hotel as I felt safe, welcomed and well looked after. Thank you Royal!

I took my family to Jersey to show them where I grew up. We chose the Royal Best Western as it seemed of reasonable quality and fairly central. We were not disappointed. The hotel is very clean, very organised and with excellent staff. The breakfast choice is large wonderful and will set you up for the day. The evening meals in the bar are also good value in cosy surroundings. The hotel is graded 3* but of 4* quality but be aware some of the bedrooms are found up and down a few stairs and therefore may not suit infirmed customers. A great hotel that we would love to stay at any time.

food was without doubt of excellent quality and huge proportions - nice public bar - staff were very friendly - hotel very clean - ran out of words to recommend this place- 5 minutes walk to city cenre.

Second time in three months we have stayed at the Royal, this time for the air show. A really nice clean hotel with character, perfect staff and good food. A nice stroll down into St Helier and the bus station every day to visit any part of Jersey. Looking forward to booking for next year.

This was our third 4-day break at the Royal and we were pleased to note that the deficiencies last year have been corrected. The hotel has an advantage in being close to the town centre but also having a small free car park that is really only suitable for small cars. Finding the hotel from the airport would be a challenge, but since everyone has a smartphone or iPad, driving there was straightforward. The hotel is relatively old but very tastefully brought up to date. Finding our room involved wandering down a labyrinthine maze of passageways, ramps and steps which was quaint in a way. Our room was clean, spacious and tastefully decorated with a large ensuite bathroom, see photo. As before the breakfasts were superb with them being a buffet with fresh porridge and fish available on request. However, coffee is still being served in teapots! Perhaps the best aspect of the Hotel was the staff. All, without exception were polite, helpful and attentive and they all did a good job. So to sum up, a conveniently located hotel, close to the town centre that is clean, provides good food and has attentive staff deserves 5* Thank you - recommended.

we stayed at this hotel for 4 nights in October this year although the Hotel was 150 Years of age it was quite modern and the staff were very attentive to our needs the food was great and our linen was changed every morning would stay there again

The room and bathroom was a good size and comfortable. The room had a TV and tea/coffee as well as WIFI. So far so good, but there is presently roadworks outside (nothing the hotel can do about) BUT the windows may as well not exist, I woke and went to close them and they were already closed!. So prepare to have an early call for breakfast, which is quite nice of course. Good selection of hot and cold food. The bar is a decent place to chill and is just like a separate pub lounge.

Good location for town centre. The reception staff was exceptional and any request made was met with extreme politeness and nothing was too much trouble. Some of the other areas were disappointing and not to such a standard. Breakfast was of a very disappointing standard. The bacon never appeared to be freshly cooked during the whole time of our visit, it was tough, inedible and was lying in a bed of fat on the servery. Although breakfast was taken at various times this problem never changed Although toast was served on normal bread when this was requested to make a sandwich the answer was this was not available. The only bread offered at self service was pre-cut bagette bread. The standard of food served in the lounge bar was excellent and the portions were large.. Unfortunately the lounge bar was treated by the locals as a public bar and one evening a gentleman dressed in orange road workers overalls covered in pieces of tar was seated at the bar. The language used by some of these people was ripe! It would seem that there was no control on the standard of dress or individuals in this area. Having stayed in numerous Best Western hotels this hotel had the most varying standards encountered so far.

The no. 15 bus from the Airport dropped us in the centre of St Helier and it was a 10/15 minute walk to the Hotel . On arrival we were warmly greeted by Laurence. We decided to upgrade to an Executive room for a larger room and king sized bed. Laurence was very kind and we were allocated a room which overlooked the front , although it was a little noisy at times the space and comfort of the room made up for it. Breakfast was very good for choice and quality, plates warm and the staff were attentive and friendly. Alternatives, such as, porridge, kippers, haddock were freshly made on request. The restaurant and bar were welcoming and again provided excellent meals and environment. We found the hotel to be very clean and pleasantly decorated throughout. Some rooms have been upgraded and some could be quite a walk from reception. We were celebrating our 44th wedding anniversary and were very pleased to find a lovely gift from the hotel! We would highly recommend the Best Western Royal Hotel.

Stayed here for 4 nights at the end of June. Hotel is in a good location, 15 mins walk to the centre. Room was adequate for our stay, quite small, but was just a base for us. Breakfast was good, staff helpful. We ate in the bar area one night, food was good. Drinks in the bar were good. Overall a nice hotel, and would stay here again.

Enjoyed our stay here, 20 minutes walk to main street in St Helier and bus station from where we took trips to the many attractions the island has to offer. The food in the main restaurant was exceptional and also the bar food was extremely good as well.All of the staff were very pleasant and very helpful. Altogether a very nice hotel and we had a lovely holiday.

We stayed for a weekend, the hotel looks like it has been refurbished in some areas but in others it looks very tired and dated. The reception area is cleaned and looks like it was refurbished a couple of years ago, whilst the bar and restaurant could do with a complete makeover, they both look dated and near to end of life. Our bedroom was on the 3rd floor and looked like it was refurbished very recently and to a good standard. In summary friendly staff, good location and some refurbishment, as for value for money it's not over priced but you could get more for your money.

I went to Jersey and stayed in St Helier I booked the Royal hotel as it was close to where I was going to visit the Mansell collection The hotel is only a 10 minute walk from the bus station which I used to get from the airport at £2 was great value and just outside the airport too! The hotel is a beautiful place and all the he staff are very friendly and helpful It is a bit of a maze to find your room but once I did I wasn't disappointed a well appointed room very clean and tidy the bathroom was fantastic with bath with shower and everything you could want The bar is a really nice place with fantastic staff that are very attentive without being intrusive always remembering what I drank with a friendly greeting They also do food which is fantastic everything I had was delicious and good portions too The main restaurant is very nice with good food although I did prefer the menu in the bar but it suited my taste better! The breakfast was buffet style again the serving staff were great and there was a wide range of food for any taste even an off menu option which I didn't try as the choice was great for me. All in all I would highly recommend the Royal and if or even when I go back to Jersey I will stay there again

Whilst being well aware of the awards this Hotel has received, after staying for four nights I am left wondering how did they receive such accolades? No, could not fault the cleanliness throughout the hotel, but noted housekeeping starts at 7am, which proved awkward several mornings in spite of displaying "Do not Disturb" notice. The bed had springs poking through the mattress in several places and the bed linen itself was of the cheapest variety available. Outside noise was intrusive as the hotels is just single glaze. On the first morning for Breakfast (starts 7.30) the number of staff and presentation met the standards of a 3 star hotel, the "Manager" was in the dining area and I noted his nervous disposition, yes a VIP was taking Breakfast and it was a case of the full set piece for their benefit, thus tea came in a tea pot, the tables had been correctly laid and I witnessed whilst selecting cook items a staff member probing the hot food with a temperature probe. Roll forward 24 hours, fewer staff, tea poured from a large teapot, not externally insulated, except for a serviette, the tea being poured train service style to save both time and money and the washing of teapots, plus reducing the number of staff required, a second cup was not forthcoming easily, reheated toast was served to us on two mornings. whilst the quality of the hot food on offer showed a marked down turn in both quality and taste. Cuisine of Jersey it definitely was not, yes ,milk and butter was sourced in Jersey, the rest of it clearly came from a large catering company in Ashford, Kent. The evening food in the restaurant was either being overcooked or had been allowed to stand under the heat lamps far too long, thus making some items very tough. The bar was a pleasant area and the prices were very reasonable, the room rates even leaving aside Jerseys 5% sales tax and remember no VAT in the Channel Islands were excessive for the service and the sleep quality provided, I think it reasonable to expect staff to speak French and English given the large numbers of French visitors to Jersey, clearly this is not the case and created service problems. Overall this Hotel was found to be seriously wanting in many areas of its operation, ruling out any further stay in the future.

Our stay here was ok - both my son's room and mine faced the main road and traffic noise was a problem at night (and my son's headboard shook each time anyone walked past his door!) but overall it was ok. Only dined in the restaurant for breakfast which served a good variety of foods, so no issues there. Reception staff were friendly enough. Pricy but maybe paying for location which was a 10 minute walk to the town centre and sea?

Had lunch here in Bar 27 to catch up with one of the barmen who is a friend of ours. Service excellent and the food was very good. Seems popular with locals as well. Recommended if you want an informal meal.

\\this was our second visit to the Royal and it was just as good as the first. We had a room with a terrace which was great(pity the weather wasn't better). The room was a good size, lovely and clean and comfy. The staff were pleasant, happy and helpful and you couldn't fault them. We ate several times in the bar and the food is really good with generous helpings.The hotel is in a great location for the town centre, beach and seafront, bars restaurants and the bus station. I think though that the hotel is getting to the point of requiring some up dating and the rooms are so very hot and have no air conditioning and are too warm to get a good nights sleep. I would stay here again as we thoroughly enjoyed our stay.

We have stayed here now four times over the years and the service and facilities are always spot on. We stayed here with friends on 14 - 17 September and had rooms 219 & 129. Both rooms had balconies and were very spacious, clean and perfect for use. We had come here this time to celebrate our 27th Wedding Anniversary and the Management and staff at the hotel very kindly left a bottle of fizz on ice with two glasses in our room with a card attached. It was very much appreciated and made our stay even more special. Breakfast is a buffet affair and is excellent. There is something for everyone and you will not go hungry. Evening meals here in the hotel restaurant, looked absolutely amazing from what we saw. We unfortunately had booked on a B&B basis only, and after trying to book in for a meal we found it was fully booked that particular night. Hence we decided to eat in the hotel bar/restaurant for one night and then ate out in town which is only a 10 minute walk away on the other nights. If you are driving as we were, the car park is through a tight front entrance and into a secure car park within the hotel grounds. Parking is limited and very confined and is on a first come first served basis. If you cannot get in the car park you will have to try and find parking in one of the side streets. Be aware that you drive in through one roller shutter door off the main road and exit through another at the other side of the hotel onto an adjacent street. We saw one poor person try and go back out the same way he had come in and this is very awkward and dangerous. We had one night when some people returning to the hotel at 4am made a terrible noise, singing and being incredibly loud and inconsiderate to other guests. This was by no means the hotel's fault at all so we never mentioned it in the morning. At breakfast however many of the guests commented on the ruckus. Having said that we loved our stay and would come back here in a heartbeat as the hotel, staff and service are impeccable. Thank you.

We stayed at the Royal for 3 nights to be in Jersey for the Air Display. First time in this hotel and were delighted. All the staff were friendly, knowledgeable, courteous, attentive .... you get the gist? The room (218) was excellent; spotless, with iron and ironing board, hair dryer, tea coffee etc. No problem with road noise. The breakfasts were excellent too, plenty of choice (the smoked haddock was superb!). The coffee was really good, I don't drink much caffeine but I did at breakfast ...! We ate in the restaurant every evening (weather not so good for going out!) and we were delighted with the choice, the quality, the ambiance and the superb staff. One tiny point .. to get to room 218 we either had stairs to climb or, as recommended, we took the lift to the 3rd floor, short walk along a couple of corridors then descended a small flight of stairs to our room. That small flight of stairs was very steep and the tread very narrow and a couple of steps at slight angle. A bit like a step ladder (!). We soon got used to it though. Just a small point, everything else was excellent. Overall, I'd recommend the Royal and we will certainly be coming back.

Stayed here before, had issues with breakfast times, but having lost our beloved dog, thought a break in Jersey would be a great tonic- chose to give this hotel another chance and our room was brilliant, but we had only been on the island a few hours when rec'd a call from home saying my Dad had only days to live and we should come back home- sorted flights at huge cost- rip off merchants, but getting that sorted. I suggested to the hotel we only pay for the one night we had stayed, having paid upfront for the whole trip, to be told sorry no refund- well my Dad died and we got home in time but where's the compassion. Booking.com we're useless too in fighting our corner- will never use either company again- shame on you both

Booked this hotel on half board at £89 a night. Very Impressed. Everything you would expect from Best Western. Check in fast and simple, give a card to secure any extras to be charged to room I requested a quiet room on a high floor and was not disappointed. My room (315) was 3 floors up at the back of the building, about a weeks walk from reception, not a problem as I like to be quiet, but ask for a closer room if walking is a problem for you. Room was spotlessly cleaned, and was cleaned and tidied everyday. Housekeeping come from 8 am onward and was a little early for me one day but had no problem coming back later. Room features Safe, Iron & Board, hairdryer, fan and phone as well as the usual TV and coffee equipment etc. Bathroom was clean and tidy at all times but the shower is useless, over the bath type linked to a mixer tap. The riser rail is set ridiculously low and even when the head is at the highest setting is still only about chest high, the corner bath features a seat for showering sat down but the shower cannot be angled over the seat sufficiently without soaking the bathroom. Yes I learned the hard way, at least plenty of towels to mop up! Water pressure constantly fluctuates too meaning the shower button drops back down and switches back to tap when the pressure drops. Hence only 4 stars On to the food: Breakfast is served in the restaurant area and is very good quality, wait at the entrance to be seated, when at the table an order for hot drinks and toast is taken and you will be directed to the self service area. Buffet has a selection of breads, cereals, fruits and cold meats and cheeses, plus there is a choice of Full English options available (eggs have to be ordered separately and are cooked to order), No black pudding though :( The younger suited guy in charge of the breakfast area (sorry, didn't catch his name) is jovial and friendly, nice to see first thing in the morning. I took my first evening meal in the restaurant, but I have to say it was not for me, Its far too formal, seat pulled out, napkin draped for you, too much french on the menu, over complicated dishes and a poncy atmosphere. Not a bad thing for some people I'm sure but not my style. Food can also be served in the bar area but this was busy most evenings so I opted to order from the room service menu. This is fantastic, a range of simple nourishing dishes including steaks, salmon, burgers and pasta dishes delivered to the room about 20 minutes after order for a tray charge of £4. Breakfast can be ordered the night before for delivery to the room too. On check out there was an issue of being charged for meals that should've been included in the half board rate but this was resolved with no fuss at all. All in all a very good hotel

Would not rate this the best . A bit dated. Reminded me of Fawlty towers. Clean but very tired. Would not recommend. The hotel is on the edge of town around a ten minute walk to the centre. Wifi worked well and staff are very helpful.

Stayed on a business trip and found the room adequate although there was a (locked) door to the adjoining room which meant that you could hear everything. The room was also very hot. I ate in the bar in the evening: it was a good meal with quick and friendly service. Breakfast was a different experience. Needing to get to an appointment I went down at 0730 as this was the earliest possible and had to queue up to get into the dining room. It turned out that one person was taking the room number, walking each individual/group to the table, taking the coffee order, passing this on, before returning to reception to collect the next person, with a distinct lack of urgency about the process. This was time consuming if you are in a hurry. No instructions were given relating to what was available and where, and the coffee and toast arrived when I had almost finished my main course, but without milk. It took a while to attract someone's attention to ask for milk which should not be necessary anyway. The beans on the buffet were lukewarm, and the only egg option available was some rather unappetising looking scrambled egg. i was not aware of the option of ordering fried egg although from other reviews it appears that this would have involved a longer wait! Morning waiting staff were not particularly friendly nor attentive.

I was a little taken aback when I discovered that the Royal is part of the Best Western franchise but my fears were unfounded and the hotel exceeded my expectations. Situated a 10 minute stroll from the main area of St Helier and another few minutes to the harbour and museum it is in a good location. There are a number of decent restaurants moments away. Within the hotel there is a formal restaurant which I did not use except for breakfast and also food is available in the bar which was very good. The bar is also open to nonresidents. I found the breakfast buffet somewhat limited and the service was somewhat slow. The availability of porage, kippers and eggs in various ways seemed to be a bit of a secret The hotel seems to have been extended into several adjoining buildings and when I first occupied my room it seemed to take forever to reach.. It would have been very helpful if reception had told me there was a short cut across the terrace. My room was a very good size for a sole occupant but contained 3 beds and would have been crowded with 3 people. There was insufficient drawer space for one let alone three but a good sized bathroom. The staff in all areas were exceptionally friendly and helpful but particularly in the bar My room (139?) looked out onto premises housing office cleaning services which started operations about 8 am but I don't think any of the rooms have good views other than those that overlook the terrace. There is only one lift, lots of steps in odd places and a long walk to some of the rooms

This is an old building with the quirks you might expect. The room I stayed in overlooked the first floor conservatory area and was very warm, even with the windows wide open. There is no air conditioning so this would be an issue during hot weather. The staff are helpful and the food is good. I did find that service, especially at breakfast, could be on the slow side - having waited 25 minutes for a fried egg one morning!

This hotel is near the top of town about 10 minutes walk to the main street and harbour. The rooms are modern but small and quirky. Note that there is no air con so in summer this could be an issue - our room 119 although quiet was quite warm and on the small side. The food here is very good but there is some issue with the time it takes to get served. Breakfast is a buffet but if you want porridge or a poached egg you may wait up to 20 minutes, this was the experience of many in our group. It has a good bar area and the staff were very helpful.

The hotel is situated close to the town centre and is very quiet. Rooms seemed large and had tea and coffee making facilities. Beds were comfortable. Staff were amazing. Reception gave me a warm welcome and the restaurant staff were exceptional. I had two breakfasts and one dinner there. Food was also top class. There was also an outdoor terrace area for sitting out in.

The Royal is located near Millennium Park (nice playground - great cafe and ice creams!) in a convenient location. They don't have a swimming pool but a 5 minute walk to another local hotel (same owner) takes you to an indoor / outdoor pool and Jazuzzi / Steamroom. We went most days! The breakfast was great with all staff friendly and hardworking. We stayed in Room 218 and this was rather noisy with street noise very early in the morning. It wasn't double glazed and catch on the left window didn't work either and was broken. The hotel is historic and about 170 years old with some great features. The floors are somewhat uneven (kind of interesting effect walking about really!) Would stay again but would have some ear plugs handy next time!

Really enjoyed our stay here this week. Staff were very polite and helpful and there were always staff around to ask. Our double room was fine, plenty of places to store clothes. Tea and coffee facilities in the room and we got biscuits every day. Complimentary shampoo and shower gel in the bathroom. Free wifi all over the hotel not just the foyer. We ste in the hotel a few times and we could not fault the standard of meals. There was also a conservatory and sun terrace on the first floor where we sat out a few sfternoons

My recommendation is don't put up with a non refurbished room. We got one the first night as we arrived late and they said they could not move us. It was not a great experience. Mixer taps meant you could not moderate the shower temperature. Poor layout and so dated even my Nan would have complained. So much light coming in under the door and thin curtains it was hardly worth turning off the light. Swapped for the second floor the second night. Shower had a temperature control. Modern clean and fresh. Thick curtains to keep the light out and bigger TV. Staff were friendly and helpful but as I say don't put up with a dated room.

A lovely room (107) but somewhat noisy as next to a stairway BUT the Table-d'hote evening menus (7 nights) were excellent and the serving staff very friendly and super efficient. The breakfasts too were all one would wish.. I was here on a weeks break arranged by Glenton Holidays flying from Glasgow and although the weather was mixed, I managed, with the help of the magnificent local bus service to hop on and off and visit most of the sites of interest that were on my list.. Only a 10 minute walk to Liberation Square and the bus station and some 5 minutes from a sister hotel where one could use the pool... I would certainly stay here again!

This was a last minute birthday surprise weekend for my wife booked via the jersey.com website and the hotel above was selected based on the chain Check in was easy and helpful and friendly the staff overall were excellent the room despite being a little old fashioned was spacious clean and well appointed it all the facilities expected of a chain hotel ...the hotel had excellent free wifi ....the hotel has a lovely conservatory on floor one for relaxing and reading and our room (103) was adjacent to it which made a pleasant bonus ...breakfast was a buffet style which was more than adequate good quality sausages and bacon !!and a choice of eggs on request ....the hotel is five minutes walk from st hellier town centre and 15 minutes walk from the sea front We plan to use jersey again as a resort and restaurants used have been reviewed elsewhere.....if travelling to jersey and needing a hotel I can recommend this wholeheartedly

We stayed there one night with our 2 kids. The room was nice and clean and the staff were very helpful and professional. They organised a cot for our daughter and printed off our boarding passes. The hotel is well located and there is a good kids play park close by.

Lovely stay staff excellent. Everything we asked for we were given. Would recommend this hotel we would certainly stay again if in Jersey. If I can suggest air conditioning would be a bonus but we asked for a fan and was given one straight away.

The Royal is an old building, originating in the 1800s. It's clearly been added to, altered and modernised over time, resulting in some parts being more 21st century than others. The public rooms, Reception, Restaurant and Bar are very good, look recently refurbished and are staffed by an excellent team. There were one or two glitches - our room didn't have a safe, an amazing omission for a modern tourist hotel, but one was provided fairly quickly (although it wasn't bolted down !). Our room overlooked the terrace at the back of the building so there was no traffic noise - but that was made up for in spades by the noise from the gulls ! Don't get me wrong, I like the dawn chorus, but this was a continual screech from about 4 am. Other hotels we've stayed in employ a man with a hawk to solve this problem - maybe the Royal should team up with Jersey Zoo ! The room was in an older part of the building, smallish, but adequate (just), with a comfy bed, two chairs and a small table - and a bathroom that looked (a) like an add on to a previous 1950s boarding house room, and (b) like a DIY job with miles of very obvious silicone sealant. The shower was a joke ! Getting a regulated temperature was impossible. Improvement needed here. Buffet breakfast is fine - the cook to order options (eggs, porridge etc) less impressive, with seemingly poor control of the orders. A wider continental meat/cheese selection and fresh fruit would have been nice too. We stayed B+B, but ate in the Seasons restaurant a couple of times. It's very good ! Imaginative menus, and very well presented but portion sizes could be a bit bigger. Also the wine prices were steep for relatively mediocre wines. The only comment about the bar would be . . . The Prices ! Ouch ! Overall, we enjoyed our stay in Jersey and at the Royal. This hotel is close to the centre, so fine for eating out, shopping, transport etc. Given a bit of attention to the shortcomings it would be an ideal holiday stay. A review of the bar prices wouldn't hurt either. I'd stay here again.

I spent 4 days at this hotel in 2016 so rebooking for 2017 i did without hesitation. All the staff are friendly , welcoming and helpful with special mention to those on reception The bar food was excellent and freshly cooked. The beds are comfortable and facilities within the room were good.I had a superior room on the first floor with terrace. I do however have a two suggestions .For guests booking a superior room a small under the table fridge would have been handy.in the room The other is about safety in the bathroom of 109.There is no safety rail to hold on to as you get out the bath after showering. which could be affixed to the wall at the end of the bath , opposite end to the taps. Overall though i have no problem recommendIng this hotel to others.

We had 3 nights stay from 08 July 2017. We booked this hotel as part of a package through Easy Jet from Newcastle. The hotel is in a great place handy for the centre of St Helier. The room was a great size with en Suite; the sheets and towels were changed each day; The Breakfast was great and set us up for the day. We ate in the bar each evening as the food was so good- the specials menu was great food and great value. Each day we took some time out to sit out on the first floor open air area- great area, quiet and peaceful place to have a G&T and recover from the days tourism. The room was warm but a fan was provided- but that meant the weather was great! We would thoroughly recommend this hotel to anyone and plan to return soon

My wife and I have just returned from a seven night half board stay at the Royal. By far the best hotel we have stayed at in Jersey over many years, so much we hope to return in September. Thanks to Carmen and all staff for a lovely stay.

We stayed at this hotel from Friday until Monday, as guests at a wedding that was held there on 1st July. It is an old building, full of character, very clean and comfortable.The food was very good especially at the wedding, and the breakfast choices were good also.The patio area was very pretty and colourful, and the staff were pleasant.The hotel is situated just along the street from the town centre and also within walking distance of the harbour. We enjoyed our stay at the Royal.

We stayed here for 6 nights from 18th June for our 30th wedding anniversary. We were touched to find a bottle of Prosecco waiting for us in our room on arrival which was a lovely thought. We found the staff to be very polite, hard-working and friendly. The room we stayed in was at the back of the hotel and although a little hot, was of a good size with a lovely bathroom. The weather was particularly hot that week, with temperatures in the 30s. Air conditioning in the rooms would have been nice, but the public areas and bar were beautifully cool. The food in the restaurant was exceptional and beautifully presented, with a good choice on the menu every night. The restaurant staff were very polite and helpful, and Lawrence particularly was very professional and friendy in his approach, moving us to a cooler part of the restaurant when we asked. The hotel is well placed for the town and buses, which we used each day to get around the island. We would have no hesitation in returning again when we visit Jersey.

Stayed for 7 days lovely staff especially reception and bar staff. We ate in the bar most evenings and the food is of a high standard. Our room was kept very well although a bit on the small side with a tiny shower cubicle. This hotel is not suitable if you have mobility problems unfortunately, otherwise we would have loved to return. The Hotel is very convenient for the town just a few minutes walk to the centre.Can recommend a stay here.

We stayed here for a week in a standard room on a half board basis. The minute you walk into this hotel you notice how smart the whole place is. Everywhere has lovely decor and is spotless. The room has everything you need and the bed was very comfortable. Our shower room was a wee bit small. The room was quiet. The breakfasts were excellent as were the evening meals. All the food was to a very high standard and had good variety which is important if you stay for a week. We enjoyed too the conservatory and the sun terrace. The staff are wonderful. They could not do enough for you and were always happy and cheerful. It was easy to find someone too if you did have a query. I did not meet the chef but would like to thank him for making our week when the weather was not good such a joy. Carmen runs the restaurant in a beautiful understated way ably helped by her team. Catalina anticipated our every need. Sometimes little things say a lot. The steps at the entrance have shiny handrails. At all times they were spotless. We consider we had excellent value for our money and would direct anyone to stay here.

This is a lovely hotel, very stylish with good clean comfortable rooms, that include all the usual accessories plenty of towels, supplies of soap, shampoo etc, iron, ironing board, fan, alarm clock, chairs and room to move about. Huge conservatory to sit in if you want to, leading to a patio with tables, chairs and loungers. There is a lift if you want to avoid all the stairs. It is only a 15 minute walk from the centre of town and the bus station. Overall it is quiet, we had a room at the back overlooking the street below and had windows open but it was not a problem to sleep. The rooms have no air-con but a fan is provided. The Seasons Restaurant, where we booked half board, provided an excellent buffet breakfast with a wide range of items, and a great choice of evening meals. The meals were superb and the staff were attentive, friendly, helpful and extremely efficient. Our thanks to Carmen and the rest of the team, could find no fault there at all.

We stayed at this hotel last week for 7 nights on half board basis. The decor and cleanliness of the hotel was perfect. The room we had was large with a double and single bed in the room. It did face a back street but was over the service entrance so was aware of some noise and bins collection. A huge bathroom with some toiletries provided of soap, shampoo and body wash. A big thank you to Ashleigh and team on reception and Carmen from the restaurant who led a team of staff who did excellent silver service in the restaurant Seasons. The food was excellent with a daily change of menu with the choice of three menu options. These are bar food, evening three courses and a la carte option. There is no swimming pool but a conservatory and sun area on the first floor. Some guests (not us) had the advantage of their room opening up onto this area. Disadvantages were that the rooms were a warren of passages and steps which some guests might find a disadvantage. The hotel is brisk 20 minute walk to bus terminal and shops and longer to access the beach. There is no passing buses or stops.

This was our second stay at the Best Western Royal in Jersey. Our room clean, bed a little soft but that is personal preference. The towels spotless clean and so soft. The staff were all cheerful and very helpful what more could you wish for. The Seasons Restaurant excellent menu choices to suit every taste fresh local very enjoyable. Good work Chef! It was our Ruby wedding Anniversary and to our surprise the hotel surprised us and found a wonderful bottle of champagne in our room with a hand written card with their congratulations. There is a very pleasant conservatory leading out to spacious roof patio all comfy also lingers for sun bathing vey relaxing. Than you again Best Royal we will come again.

Just returned from a weeks holiday in Jersey, we stopped at the Best Weston Royal Hotel. The Hotel is a twenty minutes walk from town and the Harbour. The Hotel itself is an old building with lots of steps and corridors, although there is a lift it is difficult to avoid the steps depending where your room is situated. The front of the building can be noisey, particularly if it's warm and you need to sleep with window open, so ask for a quite room. The staff were always helpful , but the highlight was the food, plenty of choice at breakfast, hot or cold, the evening meal were superb, couldn't fault it. We had a wounderful week and would certainly go back again.

Stayed at the royal for 5 nights with my mother from 19th June. From the moment we checked in the staff could not have been more friendly or helpful nothing was too much trouble to them. We had a balcony room overlooking the terrace spotlessly clean and very comfortable. The food in both the bar and the dining room was amazing . It's not far into town and you won't find a better hotel in st helier. All the staff were friendly efficient and helpful but Special thanks to Ashleigh for her helpful easy friendly manner on reception to Stanley in the bar for his big smile and carmen in the restaurant whose attention to detail was second to none. Don't hesitate to stay here you won't be disappointed I certainly would love to return one day. Thanks to all at the royal for making our stay in jersey a great one

We stayed here on a discount deal and in a suite. We have no complaints about the staff or the service at all. without exception all were polite and helpful and a credit to the hotel. The room, whilst cleaned and beds made everyday was dated and the shower pitiful, to the point we had to run a bath. Had we been paying full price we would certainly have asked for a move to another room. I understand they are part way through a refurbishment of the rooms, which might account for this. We would go back as in general terms the hotel is well worth visiting, but be sure to ask for one of the newly refurbished rooms.

I stayed here for a night last weekend. The room rate was very reasonable seeing as I only booked the night before- one of the best in town in fact. I was greeted with a very friendly welcome from the receptionist who explained everything in detail, my 1st floor room was spotlessly clean and had everything I needed for a short stay, including a very comfortable bed and good en suite. The bar is reasonably priced, and there's a lovely terrace on the 1st floor to relax on. It's a little further from town than some hotels but it's easily walkable (no more than 10 minutes, and on a flat). I'd definitely recommend the Royal Hotel and will certainly stay again.

Having just stayed 4 nights at this hotel I must say it was very welcoming and clean. On arrival we was greeted at reception by a warm smile , the check in was effortless and was pleased to have been upgraded to larger room with a four poster bed very nice touch and very happy with the room. Breakfast was very good and the staff catered to all your needs. We had a meal in the bar which was excellent and the bar staff where excellent and friendly. The hotel is about fifteen minutes walk into town which was not a problem to us. That's again to all the staff at this hotel for making our stay very special we would recommend to anyone looking for a good but inexpensive hotel.

Stayed in this hotel for several nights. Suite we booked was very nice, clean and bright. Meals excellent with varied choice. Fairly close to town centre. Our one complaint was the number of steps throughout the premises. We were not advised about this by our travel agent and my husband who walks with a stick had to struggle up five sets of steps to our suite as it was nowhere near the one lift at the other end of the hotel. There were even corridors with both steps going up and down along their length! The dining room had steps and the main entrance of the hotel had steps. Sadly this hotel is completely unsuitable for anyone with mobility problems.

We had a taxi booked for 7.30 to ferry terminal and had ordered room service breakfast for 7.00 (which was complimentary as restaurant wasn't open until 7.30) Breakfast didn't arrive until 7.25 which was when we were leaving the room. We were annoyed as it was a full day trip. On our return at 9.20 pm restaurant had remained open to serve our evening meal(only 2 of us in the restaurant) we had previously arranged meal for 8.45 but ferry was late returning. Manager spoke to us as soon as first course served and apologised for the delay in the morning he told us the reason (which was human error) and offered an acceptable solution for our inconvenience. All staff are friendly and helpful, rooms are clean, food is excellent and plentiful. My advice is sort out any issues should they occur Don't leave it and complain after check out. Give the hard working staff the opportunity to resolve it.

I think my average rating for this hotel comes from 2 things. 1/The rather rude/unhelpful greeting on arrival. 2/ The dated room. To explain, our flight was delayed into Jersey by 4 hours so we didn't reach the hotel until 12.30am (we had already rung ahead to say we would be late). My husband pulled into the entrance to the car park at which point we realised that we needed a pin number to enter the car park. I therefore got out of the car and went to the main doors of the hotel. The doors were locked (fine for security purposes) so I rung the buzzer for night reception. Shortly after the receptionist arrived and opened the door. I explained to him that we were checking in, that we had a delayed flight and that my husband was sitting at the car park entrance and did he have the pin number. The receptionist looked at me in disbelief and said in a very rude tone "he'll be lucky - it's full". He explained that we should have reserved a space in advance. I simply said "oh" in surprise and explained that we were not told this. He then said to me abruptly and rudely and like I was some kind of idiot "this is a town centre hotel, we don't have lots of parking". (Keep in mind that I am tired, hungry, thirsty and a little upset from the ordeal of the journey we'd had). I then asked where we could park the reply was "no idea". At that point I was about to either completely lose my rag or burst into tears and he then decided that he would let us in the car park and take our car key so that they could move our car in the morning if needed (like he was doing us a massive favour). He then showed us to our room. The next morning we discovered from much more helpful and friendly reception staff that parking does not need to be booked in advance, that it's quite acceptable to block other cars in as long as we leave the keys at reception and at worst that they have a sister hotel with more parking that they could direct us to if needed. Why didn't the night receptionist explain this? Why did he treat me like I was a huge inconvenience and like I was completely stupid. This was not what we needed after the journey we'd had. We needed someone sympathetic and friendly to welcome us. This is just unacceptable for reception staff and this did mar our stay somewhat. Rooms are dated and really need an overhaul. I would say it's the most dated hotel room I have stayed in, in quite some time! I agree with a previous reviewers comment of the tiny television set! Strange! That said, the room was clean and comfortable. We overlooked the courtyard so noise was no issue for us. Breakfast was really good and a pleasant experience each morning. The staff at breakfast are polite, friendly and very quick even at busy times and the food is really good too. The hotel is in a good location for the town centre. We didn't eat in the restaurant for dinner - too many good places in the town that we wanted to try! Overall a pleasant stay and if you aren't going to stay in your room an awful lot and you aren't going to arrive past midnight to a rude receptionist then you'll probably enjoy it. Just don't expect a modern room. If you want that - look elsewhere.

Fantastic hotel hotel staff are second to non birthday while we've been here came back after a day out and was a birthday card and bottle of champagne from the hotel food for breakfast and the hotel restaurant at night is brilliant such a nice place to be

Yet another lovely stay at a Best Western Hotel. Staff are so very pleasant and helpful. The hotel has an excellent restaurant where it serves a full continental buffet breakfast cooked very well and hot. You should never go hungry at breakfast! The bar is a tad small for the size of the hotel but even so, it has lots to offer. Serving meals and lite bites and live music Friday nights. On the down side, ( personal observation) the bathroom is very small with no bath, and the room can get very hot in summer. However there are fans available,aswell as iron and ironing board, hairdryer and trouser press. Full tea and coffee making facilities in the room with biscuits and a big wall mirror and large dressing table mirror. So all in all I'm rating this 10 / 10 . Thankyou Best Western /The Royal

Check in was quick and easy for this hotel that is located about 5-10 minutes walk from the main shopping area of St.Helier, Queen Street and King Street. Room was a double room although it had both a double bed and single bed. The room was clean and all the bedding was clean and of good quality as was the bathroom and towels etc. Two issues with the room though, the TV provided although it has many channels is very small and when lying on the beds its hard to see the screen. Noise - the room overlooked the main road where there are traffic lights and hence it can be quite noisy. The windows and double glazing add little noise protection, so I would always ask for a room that faced to the back.The breakfast area looked good, but I never tried the food so not sure how good it is. Staff are friendly and helpful.

We had a lovely stay here and for the price we couldn't have been happier. The staff were very welcoming and the breakfast was available most of the morning which meant there was no rush to get up. The parking was good as the hotel has its own private car park and we were never unable to get a space. If we visit Jersey again we will have no hesitation in coming back to this hotel.

Although quite small, our room at the Royal was well laid out and appeared to have been quite recently decorated. It was fresh and clean and, perhaps because it was at the end of a corridor, we heard no noise at all from within the hotel. However, with the window open due to the warmth, there was a fair bit of street noise, particularly early in the mornings. Staff were all friendly, helpful and responsive, and breakfast was good - kept us going most of the day! As we'd hired a car, and given parking constraints in St Helier, the hotel car park was a real bonus. We also found the hotel ideally situated for exploring St Helier on foot. Overall, very happy with our stay.

Staff very pleasant, helpfull, breakfast was very good. It is well situated however we felt the hotel, as a whole, was a bit tired / dated. Our room was rather basic, very noisy both from inside (other guests) and outside (complete lack of secondary glazing and busy road) Weather was fairly muggy and feel the whole hotel could have benefited from some rudimentary aircon.

Well situated hotel allows easy access to St Helier attractions. Narrow roads make parking and stopping difficult, our taxi had to pull up some distance away. We were lucky enough to be upgraded and this did improve the quality of our room which has an added four poster bed. Room was small and congested. Bathroom was a good size but we had a large bath with no shower, only a low level hand sprinkler for use with the bath. We stayed four days and each day the room was carefully cleaned and cared for. Breakfast offered all possibilities and is recommended. Tables for breakfast were too small and could not accommodate teapots .. coffee pots .. toast .. breakfast plates, side plates. You have to be prepared to use stairs, there is a lift but each floor had may levels and this was clearly proving difficult for some residents. Most of the staff spoke English but it was very difficult to make them understand and often this resulted in other staff being involved when any conversation was necessary.

The hotel is on a fairly busy road but traffic noise was not too bad after 11pm. It is ituated about 25 minutes walk from the bus station which was good.The room was bright and clean, staff were friendly and the breakfasts were good.

We were on a 5day/4night coach package. Lovely room, clean and outside terrace space (which we didn't expect). with plenty big enough bathroom. Unfortunatly it did seem a little noisy with what we thought maybe air conditioning and the heating coming on made a bit of noise to but after the first night/morning did not notice so much and understand the age of the building may make this hard to rectify but if this sort of thing would bother you then best mention you need a quiet room when booking. Staff were polite and helpful As we were in a coach party our menu was different to the restaurant and so more limited ( understandabley so as the rate we paid was good value so not an issue ) we ate there three out of four nights ( went out on last night no reflection on hotel but had pre-planned a celabration dinner on our own ) The food we had was good except the night we chose the Tuna which when it arrived looked good and a surprisingly good portion but unfortunatly was very much overcooked it was just about eatable but not enjoyable asked waiter to pass information to the Chef so as whatever went wrong this time won't happen again. Breakfast choice was very good and impressed that the fresh fruit salad was fresh fruit and not tinned also delicious natural yogurt my husband who chose to have cooked breakfast was pleased with choice and quality. What I did not like and was very much surprised by was having to let the hotel know what I wanted to eat more than a week before we arrived then again each night we were asked what we wanted the following night which was bad enough but to have the menu given to you while you were actually still eating that nights meal I felt was impolite.I have been on many coach holidays and never before have I been asked what I want to eat the following night If the staff can't cope with a large party being served at the same time without knowing what each person wants to eat in advance then maybe staggering guests meals like they would have been if booking individually would be a good idea. Could understand a large party needing to all eat together (like a family / work party but on a coach holiday we are all individual people just travelling together in smaller groups and sure most would not mind eating in a smaller group ) Generally speaking I liked the hotel and would like to go back sometime believe the things I didn't like was more because we were in a large party and would not have happened had we all gone individually I maybe wrong but it was the impression I got.

Stayed for 3 nights in April. The location is good, a reasonable short work into the heart of St. Helier. The check in procedure was friendly and efficient and the staff were all very professional throughout my stay. My single room was clean and tidy if a little "compact", and serviced every day. Excellent tea tray with plenty of packets of coffee and chocolate, biscuits etc. I stayed bed and breakfast, I got a deal with breakfast included. I wouldn't have paid the advertised price for breakfast, but what there was, was good and plenty of choice. Tea/coffee and toast plus other options cooked to order such as kippers/poached eggs etc. I only have 2 small niggles about my stay. Firstly, the windows did not close fully. The room was at the back of the hotel and this was on a reasonably busy road. Not being used to traffic and road noise, I found this to be a distraction on my first night. Fortunately I had ear plugs! There was also a breeze coming through the gaps in the windows - so I resorted to bunging up the gaps with tissue paper! The hotel would benefit from double glazing, or at least replacement windows where the seals actually join up! Secondly, I find that charging guests £1 to print out a boarding pass in this day and age, a little bit poor to be honest. I've printed many boarding passes in hotels all around the world and have never been charged to do so. Yes, they do advertise the fact it costs, but once you've committed to printing your own pass, there's not a lot you can do about it for your return flight if you subsequently find out that the hotel charges.... Other than those 2 minor things it was a pleasant and relaxing stay. A nice calm and quiet hotel with professional staff.

Looks good from outside, and reception/bar/lounge area but room left a bit to be desired. Old sash windows didn't shut properly and the 'secondary glazing' was as much use as a chocolate teapot. Tv didn't work, signal kept going. Ate in the bar , food was good, and not too expensive.

This was our first time in Jersey and we had a wonderful time. The hotel is very near the city centre, which for us was extremely convenient. We would look forward to our very comfortable clean quiet room at the end of a tiring day. Breakfast was excellent although the coffee was watery and weak on the last 3 days of our stay. The staff are very polite in the restaurant but exceptionally so at reception. Bar 27 is also great with delicious food and a welcoming atmosphere. I would like to mention though that the portion for a pasta dish my teenage son ordered was far too small. I wouldn't think twice about staying at this charming little hotel if I ever return to Jersey.

We had a four day break to celebrate our 30th wedding anniversary, having honeymooned here in 1987 (and not been back since!). Had a really nice time; the hotel is smart and all staff were unfailingly excellent, though I will single out Carmen who really looked after us in the restaurant for our anniversary meal. They provided a complimentary bottle of bubbly for this, which was appreciated. This meal was good, food beautifully presented and tasty, if not exactly threatening to make me feel I didn't need dessert to feel well fed. We also twice had lighter bar meals, which were also very well cooked and delicious. Meanwhile the buffet breakfast was superb, apart from very bland coffee, which I see I am not alone in being disappointed by. Our room, with four poster bed, was peaceful and comfortable, though mysteriously and inconveniently lacked a mirror in the bathroom. On mentioning this when we checked out, they said it was ready to be installed, but I can't help feeling they could/should have made the effort to do so before we arrived. So, a few glitches to prevent a 5 star review I'm afraid, but I wouldn't hesitate to choose to stay here again if we return to Jersey (hopefully before 2047!).

For our first time in Jersey with our teenager, it was a success. We have been warmly welcome. The team was very nice with us and always ready to help us. Our "family" bedroom was very comfortable and peaceful with a free of charge wifi access. We highly appreciated the bar where we could dine with our daughter. We'll certainly go back to this hotel for our next time in Saint Helier.

A bit dated but clean place and friendly staff. All you could ask for in rooms. Only had breakfast there which was fine - eggs cooked to order but coffee poor. Good central location. Great secure car park.

We've visited this beautiful hotel 6 time's now & have never been disappointed. If you have any problems at any time one of the Staff Members will always sort it out without any hassle. Most of the rooms have been updated, but there are few rooms that could do with updating but even so they are all spotless. I love eating in the restaurant they make you feel so special. Breakfast is mainly buffet style, but if you want extras like fried egg ect., you can order , with out any charges. We always book Evening Meal as the food is excellent, in my option it's one of the best a la carte restaurant on the island. They don't have a swimming pool but you can use their sister hotels pool & gym which is just up the road. The bar is a perfect place to relaxing in after a hectic day. There's a friendly atmosphere & they have a few of the local beers on tap. The bar also has a great menu too. I honestly would recommend this hotel & I will still be visiting.

Beautiful setting & location and an immaculately presented hotel. All public areas spotless, rooms similarly so. Tastefully decorated throughout. Restaurants were top class serving excellent food and offering very attentive and discrete service. Missed the 5th star for two minor issues. 1. We didn't use the nightclub but had the benefit of the music and the bass in our room till it closed in the early hours - impossible to sleep through. 2. Can't understand why people (well women actually) are allowed to take their mobile phones into the spa. I don't want to be in their photos and I don't want to share their various discussions with their friends when in the relaxation room. We are all different and I accept that I may be unusual in my desire to leave my communication devices in the locker when relaxing but it made my experience of the spa far from relaxing.

The Roya is an older style Hotel situated just a short walk from the centre of St Helier & away from the hustle & bustle of the water front, for us an ideal Hotel for our 4 Day break. The staff were all welcoming & friendly , the service was excellent & the buffet breakfasts were very good!. We had a large Double room with access onto the Patio roof complete with rattan furniture given our Special Requests were for "Nice Weather" which was also accommodated...The room was large, well presented ,very comfortable with easy access onto "OUR" Patio given we were the only ones using the outside space!. The food served in both the Main Dinning room & the Bar was very good. The Royal was for us simple great.

Stayed for 4 nights with friends on a package deal. The Hotel was everything we could have wanted. Rooms and bathrooms well equipped and spotlessly clean. We ate in the restaurant on our first night and the food and service was second to none. We would have eaten there again but had found an Italian restaurant which we wanted to sample. The staff without exception were amazing, we never saw a miserable face, any time of day/evening we were greeted with a cheery smile which, in my book, goes a long way to making your holiday great. The reception staff were most informative, even suggesting eating places which were not their own and advising routes for sight-seeing. To sum up - nothing less than an excellent rating would do. Thank you The Royal.

We had a celebration Mother's Day lunch and were not disappointed. Friendly and efficient staff, a great menu and beautiful food. Well done Royal Hotel! This must have been our fifth year at the Royal and, if anything it gets better every year.

We got this hotel as part of a package holiday with Concord ferries, Was not to sure what to expect but it was a very comfortable place, room was clean staff were helpful and pleasant, and breakfast was delicious. would recommend the hotel for any traveller.

Very quick check in which i was happy with as the queue at reception was longer than you would expect ! Good food and drink in the bar with efficient friendly staff. Room was clean and comfatable. Very handy that it had a door to the dun terrace.

I was here to play in the Jersey Festival of Darts. Room was adequate if a little on the small side and the shower wasn't great on the first attempt but better on the second as it was the afternoon when I suspect less people were having a shower but nevertheless clean and they couldn't wait to clean your room. Price included a good breakfast with plenty of choice cooked, cereals, fruit, yoghurts etc. Bar was good with about expected prices for a hotel and good choice of meals, either lite bites or a bigger meal if required at very reasonable prices. Staff were helpful and friendly so no complaints there. Overall a good hotel and would definitely stay again.

Took a group of around 20 over to the Royal for the Jersey Festival of Darts as we had so much fun last year. Had a very nice room on the 2nd floor, Breakfast was excellent, bacon could have been cooked a little more but did not detract from the overall quality. Had one evening meal in the hotel and that was also excellent. Very friendly staff on reception, and a great team behind the bar with Corina and Linda the standouts, thanks for looking after us so well. Cannot wait to come back in 2017.

Fantastic weekend . Great room and breakfast staff fantastic cannot fault this hotel can't wait to go back next year . All rooms are well equipped hair drier iron and board toiletries our room had dressing gowns and door leading out to a terrace . The staff are friendly and really helpful I love this hotel

A little late to review however, I read some of the negative reviews here and have to say that we had a wonderful few days here. The room was beautiful. The food was wonderful and the staff were nothing short of excellent. I would go back in a heartbeat. All in all, an excellent stay and I would not hesitate to recommend.

Just this weekend we had a reception following our sons baptism at the Royal Hotel and we were so impressed. The reception was held in the conservatory and the room was set up beautifully. We had a buffet for over 40 people and the food arrived on time and was really tasty. The staff were helpful and accommodating and all our guests commented on what a lovely reception it was. Thank you to all the staff that helped with our celebration.

Our stay was promising to start with. The hotel is in a good location, most of the staff are excellent [but manager was invisible and silent]. 2 main negatives: there is a large sign in reception saying it is a non-smoking establishment. It isn't. The large, upstairs sun terrace is a smoking terrace and thus has to be avoided by those of us who wish to avoid smoke [and chose the hotel for that reason!!]. An even bigger problem is the 3 huge aircon generators going 24/7 that completely prevent sleep!! We want to go back to St. Helier but it will have to be to another hotel which doesn't not have these problems.

Booked on for a weeks stay and from start to finish found the facilities and service to be of a very high standard. We requested a change of room (for personal reasons) and were given a more suitable room within an hour. The TV picture was slightly faulty and it was changed within an hour. The restaurant and bar food are of a high quality and the staff friendly and efficient. A very nice hotel, good location, good staff and good service what more could you want!

We have just returned from a four night stay at the Royal hotel, we found all the staff at the hotel professional, helpful, and welcoming. We were fortunate to stay at the Royal hotel after our original plans fell through. Laurence was excellent at the reception desk, he was professional, calm, reassuring and soon had us settled in the bar where we had a hot drink and a lovely evening meal whilst he sorted everything for us. The food was excellent, as were the staff. It was a true delight to stay at this hotel, we cannot speak highly enough of all the staff who ensured the stay was wonderful. We would would highly recommend this hotel and would definitely return. Thank you to everyone at the Royal, you have much to be proud of.

Stayed at the Best Western Royal Hotel from 5-10/10/16 on a bed and breakfast basis. The hotel is situated about 5-10 minutes walk from Liberation Square which I would say is the hub of St Helier. Lovely seafront and harbour/marina to take a leisurely walk. The hotel itself is old and full of character, we found it spotlessly clean and the staff were polite and attentive and nothing was a bother. The breakfast was plentiful, varied and nicely cooked. Although there were only two of us, our room was spacious and had a double bed and a single bed. The decor and cleanliness of the room was very good and there was lots of storage space. Our room was situated at the front of the hotel and although there was some street noise, it was not an issue for us. A cleaner came in every day and towels were changed daily. We had a look around the hotel and followed the sign to the Sun Terrace and was very surprised to find a huge conservatory-type room with a sun terrace which I can imagine would be well used in the summer months. The bar in the hotel (Bar 27) is quite big but I am of the opinion that it is uninviting and dowdy - quite the opposite to the hotel which was light and airy. It was our first visit to this hotel and indeed to Jersey and I am sure it won't be our last and would have no hesitation in recommending this hotel to my friends.

An excellent hotel with excellent food, ambience and comfort. All staff were professional, hard working and friendly as they went about their duties. We would certainly go back and can recommend it to others

We returned to the Royal having rated the hotel 5* previously two years ago. The location, car parking facilities, helpfulness of staff and facilities were first class and as good as before. But, a significant number of unwelcome small failures have arisen: staff smoking in uniform outside (not main) doors; cool coffee served in a broken tea pot; not sufficient cleaning etc. We reported some incidents to a manager and offered to speak to the General Manager of the hotel on departure, but the offer was not taken up. We now have a dilemma, will the hotel regain their high standards which would make a return stay an even more pleasant experience or will standards fall further making a return stay a disappointment? Finally, let me repeat, we enjoyed our time in Jersey and at the Royal Hotel, and our stay was very good value for money. I'd like to see a commitment from the Royal to take my comments positively and return to an "excellent" status from a "good" status.

To be honest, i didn't stay at this hotel, I booked it for my Son and his new wife for their Honeymoon, however I called to book it as a surprise for them, whilst I was at their reception in the Best Western in Hexham also very good,I called the Royal and asked them if they could look after My Son and his wife as it was their honeymoon, and they were on a budget. My Son called me when he arrived to a bottle of champagne in the room, and from the moment they arrived they were treated like royalty, they mentioned Lawrence as a stand out friendly guy, but all the staff were fantastic. I had booked them full board and they both agreed the food was of Michelin star standard. They arrived home promising to go back to Jersey which they loved, and the only place to stay is the Royal. Thank you so much The Royal and all the staff, and given my Sons report I will be there soon to thank you personally

On a business trip stayed for 4 nights, ate in the lounge bar which provided excellent service and attention in a friendly but professional manner, quick service and very tasty food. My room was very well laid out, all had been thought of, even the complimentary iron and board in the closet was a nice touch. The room television has a good selection of channels when not in the bar or having to work. Very roomy with plenty of available sockets for chargers etc. All the staff were very courteous and took a genuine interest in my satisfaction with the hotel. I can only congratulate The Royal Best Western in St Helier. I look forward to a return visit in the future.

We spent 4 nights in the Royal at the end of September. We had a twin and a double with interconnecting doors which was ideal for us (Mum and 2 Sisters). We overlooked the terrace so the rooms were nice and quiet. The bedrooms are traditional, but lovely and clean and served the purpose. I understand that some of the rooms have been upgraded, but unfortunately none had the interconnecting facility that we required. It wasn't a problem though as the rooms were fine for us. The hotel has a small car park which is a bonus and is only 15 minute easy walk to St Helier centre. One of the highlights of the hotel is its restaurant. It is beautifully decorated and tables laid with white cloths and napkins. The menu varied every evening with a good choice. The food was superb, definitely deserving of its AA rosette award. The staff throughout the hotel are professional and friendly and are an asset to the hotel. We certainly hope to visit again, and would highly recommend the hotel to friends and family. Thank you for a lovely stay.

Went for the Tennerfest and this hotel was well situated. Room was very comfortable, and the bathroom had been refurbished. Plenty of storage, comfortable bed. Breakfast was good as well. Only ate in the bar once but very good crab sandwich and ham baguette.

Nice looking, good location and well run hotel. The staff are excellent and look after everything. Can't really fault anything other than perhaps cleaners being a bit noisy about 7:30 am, which is not really a problem.

This hotel is older and has some unusual aspects but once accustomed to the layout it was enjoyable. The restaurants are top notch and dinner was great here. I stayed in a suite that was large and had a balcony with lots of fresh air. Bedding was good and comfortable very quiet at night.

Spent a few days here end of September. Tricky one way systems in St Helier made it hard for us to locate, but we managed. Sadly, arriving late meant all car parking spaces were taken. Had to park in sister hotel ten minutes walk away. Room adequate, serviced everyday. Clearly this hotel has been around since the last century and in parts that shows. However staff great and food excellent, we ate here on three occasions and we were never dissapointed. Breakfast again plentiful, a help yourself full cooked. One complaint, I wish they had cooked the sausages a little more. All in all a good stay and I would return

Very friendly, helpful staff in a clean hotel that needs a face lift. We stayed 5 nights in room 138, a family room, there was only the two of us, so it was a big bright room, with nice comfortable beds. It was a hike from reception to the room until we discovered the shortcut through the large sun terrace which proved a great place to relax, enjoy the sun, late afternoon before getting ready for dinner. We used the bar every night, we found it very welcoming and used by a number of friendly locals who were more than happy to answer questions about the area. The bar staff were also very friendly but normally too busy to engage in any conversation. The restaurant was very busy however we didn't use it preferring to try the numerous restaurants in the every close proximity. Fortunately it had car parking because that is a massive premium, the car park isn't big and I would be concerned in peak season as to where you could park. If hiring a car I would definitely check first with the hotel re parking.

This is a superb hotel. We would definitely recommend and return. The upgrade to a four poster room was very much appreciated. Lovely staff, traditional bar, food excellent and location very good, only a 10 minute walk to Liberation square, Bus tours pick up from hotel and shopping is within 5 minutes. Sun terrace to relax in the Jersey sunshine. I booked because of the half board deal as a birthday treat for boyfriend, was a bit concerned, hopped he would like it, he did, very much! Can't wait to return to Jersey and stay at Best Western Royal, with the boyfriend of course.

Staff helpful & friendly, room and bed clean and comfortable, adequate modern decor for an old hotel. Toilet and shower over bath clean and tidy. Car Park small get in first and stay there as parking an issue elsewhere. Evening meal in hotel restaurant very good, but hotel Bar 27 stuffy and bar meals not so good! Hotel Buffet breakfast good, (2 only gripes get a deal with a bakery for better bread to make toast instead of Packet Sunblest from Costcutters across the road and duty manager tell male staff member not to drink apple juice from jug when filling up in kitchen next to buffet area, he was seen and put us off having fruit juice with breakfast!..

We stayed five night at this hotel during a recent holiday. The hotel is a little tired in places but is clean with exceptionally helpful staff. The room we stayed in 209 was not the largest of rooms but serviceable with a good WiFi connection. The room partially overlooked the roof terrace so no problems with road noise. The shower in the bathroom was a disappointment as the water pressure was quite low unless you wanted a cold shower. We had one evening meal in the restaurant, were the menu is changed every evening, the service was very good and the food was of a good standard. We had breakfast every morning which was a mixture of full english and continental. Service again was excellent with all staff being very helpful and offered extra help to some of the older guests. The one issue with breakfast was the queue to be seated, at one stage there was six couple waiting to be seated, I saw this as a staffing issue rather than the staff who worked tirelessly, with a willing smile. We frequented the the public bar most nights were we were looked after by Catalin who I believe was the bar supervisor and his helpful assistant Corina. We ate in the bar one evening which was typical pub fayre but all prepared in the same kitchen as the restaurant food so of a good standard. The staff made our stay very enjoyable with a huge thank you to all

The four of us stayed here when we visited Jersey. The staff were very helpful and attentive. The room we had was very nice, very clean and well equipped, we even had a four poster bed, although this did make the room seem a bit dark, but still very nice. Breakfast in the Seasons restaurant was great with a good choice of food and efficient waiters and waitresses. Bar 27 was really good. The staff here were superb, helpful and polite and good to talk to. We ate in here several evenings and the food choice and quality were great. Would definitely stay here again. Thanks to all the staff for making our holiday so enjoyable. The only downside was that our room was on the front of the hotel and the noise from the road was quite intrusive.

An extremely well run hotel, with excellent, efficient and friendly staff.The table d'hote dinner was of exceptional quality, with plenty of choice. Booking through the efficient CI travel agency on Jersey produced a very good rate at the hotel. Good to see an hotel using internal (corridor) fire doors correctly - for a welcome change to normal! Reliable, fast wifi in our bedroom on the second floor. Recommended.

We stayed at the Best Western for 2 nights 10th & 11 Sept when visiting the island to watch our team play rugby against Jersey. The hotel is clean, full of character and the staff were extremely friendly and helpful. We liked the bar which has a very nice ambience and the food served was excellent. The male singer on Sunday evening was very good and a pleasant surprise. We really enjoyed our stay and would definitely recommend this hotel. We will stay here again the next time we visit Jersey.

The Best Western Hotel is a lovely hotel close to the center of town. The staff at the Best Western are extremely helpful and polite, the hotel is a little dated in some areas and the rooms are not the biggest but, it is clean and serviceable. Traffic noise can be a problem if you face the road and are unaware that the maid service have left windows open (you do not always notice due to secondary glazing) will not make that mistake again. Full breakfast very good but, I would have been disappointed if I preferred a Continental breakfast as choice was quite limited. I would recommend the Best Western Hotel as I had a lovely holiday in Jersey and hope to revisit some day

This hotel is just perfect for visiting Jersey. It is far enough of the town centre to be peaceful but close enough to be convenient. The staff are exceptional and the food is excellent. The breakfasts are wonderful and plenty of it. The Table d'hote food is very good indeed and a very good selection. Bar meals are great value and entry of choice. The rooms are comfortable and clean and are vacuumed every day. The free WiFi is great and signal strength in good all around the hotel. Due to lots of stairs and just one lift, it would not be ideal for guests with limited mobility.

Nice hotel, good location, close to shops and some really good restaurants. We had a large suite with balcony, so lots of room. The Staff were great and very friendly. Breakfast was good with plenty of choice.

All staff very polite and helpful. Only one lift, used by staff and guests alike. Lift only goes to some floors though, other floors a few steps up or down. Food very good. Continental breakfast choices poor though, only ham, packet cheese and croissants. Room adequate. Cleaned thoroughly daily. A bit warm at night as we had to close the window due to road and noise from pizza takeaway over road. Area around hotel a bit run down. Only 15 minute walk to seafront.

Lovely hotel, helpful friendly staff, large comfortable rooms. Good bar food plenty of choice. Also good formal restaurant once again plenty of choice, all food cooked to high standard. Breakfasts self service but could order other options if required I.e. smoked Braddock, placed eggs etc. About 10minutes stroll into town. Go to bus station on harbour, can get buses to all sights on the island. Will stay again when we return next year.

This is a lovely hotel and should have more stars. The location is excellent for anyone who loves to shop or who travels on public transport. Our only complaint was the awful one-way system which is a nightmare for anyone driving! Otherwise we had a super stay. The hotel is very pleasant, our room was a bit too warm but there was a fan. Breakfast was adequate, we ate in the bar on one evening and the food was hot and tasty with a good menu choice.

The hotel is conveniently located within walking distance of the town and seafront, but is on a very busy and noisy road, and as the rooms had single glazed windows, you need to ensure your room is not overlooking the road. As the weather during our stay was glorious, this made the room rather uncomfortable each evening, as there is no air conditioning, nor a fridge to keep drinks cold. The decor and hotel fittings are dated and in dire need of updating, but the staff were young, friendly and helpful. The breakfast was of a reasonable standard, as were the evening bar meals, but 'nothing to write home about'.

We have just returned from 1 week's stay at the Royal, it is approx. 30yrs since our last visit to St. Helier and must say cannot remember much about the place. We found the Royal extremely comfortable and complimented the Manager on the friendliness of the staff, friendly without being obtrusive. It was also good to see that the Manager wasn't afraid to help out when the restaurant was extra busy - a good example. The menu's were varied and extremely enjoyable and the bar area had a real pub atmosphere. Well done the Royal.

Had a lovely stay in the Royal. The room was very comfortable. We had a nice balcony area with sun loungers, table and chairs. Nice breakfast and we ate in the bar area in the evening. Staff very helpful and pleasant. Very good value.

Stayed 6 nights B&B, our room was spacious with much more room than we had expected. Everything was very clean, the staff were polite, helpful and friendly. Breakfast had plenty of choice. Did not have dinner in the restaurant, but the bar meals were very good quality and with plenty of choice. Lovely conservatory and sun terrace. Can use the swimming pools at sister hotel five minutes away.

Lovely hotel. The staff was very friendly and helpful. The pub is quite pleasant. Get a first floor room opening onto the terrace. My only complaint is the high charge for printing. £1 per page is too much.

This is my fourth time staying at this hotel. I cannot fault it. It is the best hotel I've ever stayed in. The staff are always extremely polite, respectful, friendly, forthcoming, helpful and knowledgeable. Nothing is too much trouble. The rooms are excellent. Every room I've stayed in has an iron and ironing board. This is so handy. It's not many hotels, that would have these things in each individual room. My rooms have always had an upright fan too. This is excellent and helped me to sleep during the heatwave that Jersey recently had. The en-suite is lovely. There's always piping hot water. There are always plenty of towels. The complimentary shampoo, shower gel and soap are lovely and are always replaced when you're running low. There's always a hospitality tray filled with a wide selection of hot drinks. The hot chocolate is really creamy and there's always decaf versions of tea and coffee too. You get biscuits everyday, which are an added bonus. It's the little touches that are in your room too that make it extra special, such as a handy box of tissues, which is refilled daily. Everywhere is kept spotlessly clean. Standards are high. And now to breakfast. It's amazing. It's a buffet breakfast and you can eat as much as you like. There's an abundance of fresh fruit - a big bowl of fresh fruit salad consisting of sliced gala melon, watermelon, apple, oranges, pineapples and grapes. There is a bowl of whole fruit too, containing green and red apples, pears, and plums. The fruit is always really fresh. You can have prunes too. It's a very good choice. There are cold cuts of meat and various cheeses There are fresh croissants and mini pain-au-chocolats, and sliced French bread. A wide choice of cereals are available, even gluten free. You can order porridge too, which is made fresh and comes with honey, brown sugar and fresh cream to add. It's all these little extras that are included at the Royal and they make a big difference. Hot breakfast items are always being topped up so they're always fresh and hot. The scrambled egg is so light and fluffy I'm thinking of asking them for the recipe. You can order fried or poached eggs too. The poached eggs are done to perfection. Other hot items on the buffet are, sausages, grilled tomatoes, cooked mushrooms, baked beans and lovely crispy hash browns. Your plates are kept hot too. All of the waiters go out of their way to make sure you enjoy your breakfast. Kippers can be ordered. Fresh orange and apple juice are readily available. Pots of tea and coffee are brought to your table and you can have earl grey, china green tea, red berry tisane or even decaf tea. You can have hot milk if you're having a pot of coffee. Hot chocolate is on offer too. Little jams, honey and marmite are there for the taking, to enjoy on your toast. As you can see, breakfast here is great. Furthermore, it is spread over a wide time slot, so you can arrive at 7.30am and be early or have that extra bit of sleep-in and come to breakfast at 9.30am. Make sure to make the most of the huge choice for the Royal's extremely generous cornucopia of food. It's the best part of your time at this hotel. There's a computer on site for guests to use for free. It's another handy little touch. On the first floor there is a lovely large and airy conservatory for guests and an attached roof sun terrace with plenty of chairs, tables and sun-loungers. It can be a real suntrap in the Summer months.. It's adorned with colourful container plants too. Again, there's that extra little touch that the Royal always gives. There is a lift and if needed, the hotel staff will assist you with your luggage. Once you've checked out, you can leave you luggage behind reception for collection later. You can have peace of mind that the staff will keep it safe. There is a bar for residents and non-residents. It's well stocked. It's airconditioned. Local residents frequent this bar so that's definitely a sign of it's positive and happy atmosphere. Entertainment is provided twice weekly. Food is served until 9.00pm with good vegetarian choices and gorgeous desserts. It's very reasonably priced. I always look forward to my return. I've had lots of happy times here and many to come in the future I hope. Since I first discovered this gem of a hotel, I will always stay here on my trips to Jersey. This hotel certainly merits it's 3 stars and it's excellence award. I say very well done to this hotel. You go the extra mile. The Best in Best Western Royal really does mean the "best" in every way.

Special holiday to celebrate 40 years wed. Booked through local travel agent as part of a package. On arrival found we had been upgraded from on suite room to a whole suite. From this you could step straight out onto a super sun deck with all the seating you could wish for. This really made our holiday. Food is good with options of eating in resteraunt or bar area.

Stayed here for a week, first day was my wife's birthday but did not mention this. On return from being out for a walk, complimentary bottle of Champagne. Rest of stay we were well looked after, great food, really spacious room with own balcony and recliners, well appointed and clean. All staff very helpful and cheerful. Only downside was the the lack of air conditioning in the room but the supplied fan was really useful. Would definitely stay again.

All staff very friendly and helpful from reception right through to chambermaids and restaurant. Hotel is situated very centrally so ideal for travelling around the island. Bedrooms are not "boutique" style. They are dated but very clean.

We stayed at The Royal Best Western fro 20th to 27th August. Everything about the Hotel was good which enhanced our vacation. All Staff were friendly and helpful and the service and food quality in the restaurant was impeccable. We commend for special attention. On the reception " LAURENTIU" in The Restaurant Carmen and also the Maitre De.

Stayed in this hotel for three nights on a trip to Jersey to celebrate our wedding anniversary and attend the Warriors v Jersey pre-season rugby match. I am afraid this is the worst Best Western hotel that we have stayed in. The hotel is situated in a more business area of the town but it was only a short walk to the centre and bus station. It is an old building so has character, uneven and creaky floors, sloping doors etc. There is a lift but not all rooms are accessible without using stairs as well. So ask before declining help with your luggage. The hotel is situated on a crossroads and the traffic noise was quite bad and continued into the early hours of the morning. There was a busy pizza takeaway just opposite. Unfortunately our room had sash windows and no double-glazing. The hotel seems to specialise in large parties of foreign visitors. Our room was a family room that had a double and two single beds so was quite well sized. The mattress on the double bed was past its best and the bed was very close to the window on one side. Sheets and a blanket on the bed not a duvet. Good range of tea,coffee, hot chocolate and biscuits. The alarm clock gained half an hour overnight so was not reliable. The light fittings over the bed were very dusty. There was a funny smell in the room so we had to open the window during the day. The bathroom was quite large and clean and had a bath with shower over. Basic range of toiletries - just soap, shampoo and shower gel. Breakfast was good with a large buffet selection including gluten free. Being gluten free I had emailed the hotel to ask about the selection of food and was told that dinner would not be a problem if I could let them know my food choices. After breakfast on the day of our anniversary we booked for dinner after having checked the menu. I did try to give the restaurant manager my food choices to check that they were gluten free but he said that at dinner would be fine. When we arrived for dinner a table had not been booked for us and we were seated, by ourselves, in an annex off the main dining room. When I explained I needed gluten free the waitress went away and came back with a list of what I could have. This did not include the items that I wanted. A further trip to the kitchen confirmed I could have these choices. A piece of gluten free toast was provided. The starter and main course were fine. Dessert was a problem as all the items on offer had gluten or large amounts of cream. In the end I was given a “trifle” – jelly with fresh fruit on top. Unfortunately when I got to the jelly it had sponge in it. When the waitress asked if I had finished I explained that I thought there was sponge in the jelly and she rushed off to the kitchen and came back apologizing. I was still charged for all three courses. Although we had all of our anniversary cards up in the room there was no recognition of this by the hotel. The first time this has ever happened. I am afraid we will not consider staying at this hotel again.

A lovely hotel, (although the rooms could do with a refresh), with excellent, friendly staff in all areas, from front desk to chambermaids. The food is very good, the breakfasts were especially nice. There is limited parking, but we were there at a fairly peak time and did not have any difficulty. There are overflow spaces available.

We booked a last minute holiday through Island Getaways to visit Jersey in the Channel Islands, and was not disappointed in the slightest. The Royal Hotel was absolutely spot on with its wonderful service and super meals, with a great choice of menu and daily specials. We were treated as if we had been regular visitors, even though it was our first ever visit. The whole holiday was great value and cannot recommend the wonderful company (Island Getaways) enough for everything that was included. This was the best value holiday we have ever had!

We thoroughly enjoyed our 3 night stay. The staff were fantastic and the food was well presented and tasty, the room was clean and comfortable. If you are sensitive to noise ask for a room that is away from the road. There is a sister hotel with swimming pool and spa a short walk away that you can have the use of during your break. We wouldn't hesitate to return to this hotel and it's friendly staff

Nothing too much trouble here. They asked to carry bags to the room, took us to our table at breakfast and advised us on what was around the area. They even phoned the cab company to ensure they would turn up (as they didn't at the airport). Large clean bedroom. polite staff and always smiling. Good food with large breakfast buffet. Hot items on breakfast hjeld in a large eating area. Germans were rude but the staff managed them very well and with a smile at all times. We were lucky here as some other stories of other hotels were not so good. Would go back as it is in a great position and in a good town.

We have just returned from a week in Jersey, enjoying the Battle of the Flowers! The Best Western Royal Hotel could not be faulted! All the staff were extremely polite, so very helpful and friendly - nothing was too much trouble! The rooms were spotlessly clean and the breakfast was delicious and actually kept us full for the whole day! I would certainly recommend this hotel and would love to return to it! I suppose, if I had to find any fault, it was a 10-minute walk into the main town - nothing to do with the quality of the hotel, just the location!

Stayed in the Royal which is situated in what I believe to be the best part of StHelier. Not too central so as to make a disturbance but within walking distance to all main shops and facilities. Staff were very pleasant and even a trainee receptionist (Kiera, I believe?) was very attentive! We were shocked when she told us she had only been in the hotel a week. Other staff were generally very helpful. Will be back again!!!

What a lovely hotel to stay in. I regularly stay here whilst working in St Helier and enjoy staying here as the staff are extremely friendly, professional & courteous. This hotel is centrally located and within walking distance of all the restaurants / bars. I cannot comment on the proximity to all the attractions, as I visit for work & not pleasure. If booking, try & get a room on the first floor with access to the roof terrace - LOVELY!!

Stayed for 1 week mid August. Room very clean and bed really comfortable. Food and service excellent. Very friendly helpful staff. Great bar area serving good food.Good situation in St Helier...nice walk to square and all shops.Certainly no negatives for me..would definitely come again. Well run hotel.

The only downside of my hotel was that it didn't have air con - I was there on the hottest day of the year. The hotel was located well - a 10 min walk to the town centre. Food in the bar was very nice and very reasonably priced. Breakfast was good and there was a good selection of food. Staff were very helpful as my room was booked under another engineers name and last minute plans changed this - no real issues doing this. Overall a lovely hotel.

We stayed at the Royal for the first 2 weeks in August.We had a lovely stay in a very well managed hotel. Cleanliness of the highest standard - all staff friendly, efficient & hardworking - no complaints & would definitely recommend this hotel. Jo & Dennis Peacock

More than adequate but not stupendous. Very pleasant and attentive staff. Rooms small but limited by age of building. Lovely sun lounge which we only found on our last morning. Breakfast limited choice

A lovely hotel and the rooms very spacious. The staff loved after our every needs; from different parts of the EU. Trips were organised through the Reception staff with a coach firm, Tantivy, taking us to various locations like the Tunnels Tour, Hamtonne Historic Village and the best of all, the Moonlight Float Procession for the Battle of Flowers. That was superb with fireworks at the end. The roads have very little rubbish with the pavements and roads spotless. Traffic is surprisingly light around the small twisting roads on the Island. I'm looking to visit the Island agin next year for the Battle of Flowers; not well publicised.

we only stayed for one night room seemed a little dated but was clean. There was no aircon in the room. We only checked in late so really didnt see much as we checked out early as well. Car oark only had space for about 10 or so cars in the courtyard

We stayed when our flight got cancelled. They were very accommodating and all in all it was a good stay. The rooms are tired though and could have done with a revamp. The cleaners knocking on the door from the crack of dawn probably didn't help either

This is a nice Hotel with friendly and helpful staff in the reception area especially. The bar staff are not quite as welcoming. Our room was newly refurbished but a bit small and the bathroom very small, we had to come out to get dry properly.

Myself and my family stayed at the Best Western for a week at the beginning of August, and I can safely say it was a really enjoyable stay. When you first get to the hotel, it seems like an absolute maze, with so many stairs and corridors and twists and turns, but once you have found your bearings it is easy. The staff are incredibly welcoming and will do anything they can to help you. The food is the best food I have ever tasted - everything that can be is made from Jersey cream, the seafood was pretty much all local and fresh, and the meals were so well presented. At Breakfast you have the option of Continental (fruit, pastries such as croissants, yoghurt), Cereal, or Full English with extras on the menu, and a choice of tea, coffee, hot chocolate or juice. This is all buffet style. Lunch is generally served at the bar, generous portions and very nice food. Dinner is booked for time slot at Breakfast, and is a 3 course plus coffee/cheese plate if you wish, you have a choice of 4/5 things as a starter, 4/5 things as a main and around 3 for dessert (although I can't remember exactly so this may be wrong!) and each is as lovely as the other. Vegetarians are catered for, and if you have a food allergy then you can let staff know and I am sure they are more than happy to help (although I do not have this issue). Waiting staff were very attentive, always clearing plates as soon as they needed it, offering more water and drinks, asking if everything is okay, etc. Serving was generally very quick, very speedy at taking orders etc, and staff were all very welcoming and polite, and were more than happy to talk! The room was lovely. We stayed in a suite (bedroom and living area, room 225) and the bed was so, so comfortable, with a dressing table and alarm clock, and a bible next to the bed. A dressing table with a mirror and a set of drawers, with a stool underneath to sit on, and then a set of drawers with a TV on in the room too. In the living area there was a TV, 2 sofas, a coffee table, and a table with the phone etc on. There was also a stand with tea, coffee, hot chocolate, mugs, kettles. The bathroom was very clean with towels, dressing gowns and toilet, bath/shower, mini toiletries provided. Housekeeping cleaned/tidied every day and catered to needs well. Hotel was around 15-20 minutes walk to town centre and Liberation Square, and was just up the hill from the shops, with a Lloyds Pharmacy right opposite. Steps up to hotel and lots of stairs inside, although there was access to a lift. Access to Monte Rey spa and pool given to guests. The thing I was most impressed with personally was the food and welcoming staff. Amenities very close access, although location could be noisy with seagulls and people going out in the evenings, but generally was very quiet.

Room was very tired and not clean. Couldn't have a bath as tap was broken - reported this to reception on first day, but no one came to fix, weren't given a reason why, mentioned to cleaner also who confirmed they knew about it but didn't expect it to be fixed anytime soon. Staff in dining room at breakfast and dinner were rude and unhelpful. Waited 45 minutes for coffee with breakfast, staff just ignored you. If you appreciate good service with friendly staff, go elsewhere!

Stayed for 4 nights on business and really not happy. I don't want to labour the point but I am a diamond level BW member and nobody even mentioned it and as I boiiked through the BW site I expected a good room so I booked an executive room and I do not believe I was given one, I was in room 199, the room had no usable drawers for clothes, a desk area that was useless due to the hospitality tray, a bedroom light that didn't work and a bathroom light that didn't work either.The breakfast wasn't a good standard with what tasted like powdered egg as the scrambled option and the wait for fried or poached eggs was quite simply unacceptable, so much so on 2 ocassions I just gave up. The reception staff were nice and friendly but the barman didn't give a toss about how long the wait was to simply order. The bar is OK but was used by many guys in dirty site clothes. The price I paid for the standard I received was quite unrealistic, I stayed in a Crowne plaza at Heathrow the week before and it was £50 less for a much much better standard of accommodation Good points is it is reasonably close to the town centre, maybe a 10 minute walk and it does have good WiFi and a decent large consrvatory and terrace where the WiFi worked well.

We were upgraded to half board when our holiday company we had booked with made a blip. We had a suite on the 2 nd floor. Beds were so comfortable. Large lounge area with TV.Phone.Balcony.Rattan chairs outside on our balcony. Tea & Coffee, hot chocolate, kettle facilities.Two seater settee & tub chair.Coffee table.Side table.Lamp. Large bathroom.Toilet.sink.bidet.Shower over bath. Cleaned daily. Fresh Towels provided & flannels.Small bottles of shampoo/Conditioner/Shower gel. Clothes being laundered. Plenty of storage. Ironing board.Iron.Trouser Press. Safe Staff are fantastic.Very helpful and friendly. Food - Breakfast Continental Buffet style.Cereals.Yogurts.Fruits.Milk.fruit - prunes.mixed fruit ie melon, pineapple, apple. Tea & Coffee or hot chocolate & toast bought to table.Choice of boiled egg, fried egg ordered from waiter. Fried breakfast help yourself- scrambled egg, bacon, mushrooms, Cooked tomatoes, Orange/grapefruit/apple juice. Lunch - order from the bar Order from menu.Huge portions. Dinner - Book your time slot at breakfast time. Head waiter would seat you. Water poured for you.Order drinks sign for them and pay at end of your week at reception. Four choices of starters and main and sweet. Food was delicious.Very well presented.Staff very attentive. Steps upto main entrance.Car Park inside central area of hotel.There is a lift. For less able, but many stairs. Location of hotel about 10 - 15 minutes from Town. 15 - 20 minutes to beach. 15 minutes walk to bus station.

Stayed here for five nights August 2016 during which time we were celebrating my partners 50th birthday. Upon returning from a lovely day out we discovered complimentary champagne on ice in our room. What a wonderful, thoughtful surprise! Our room itself was well equipped but small. It was a little noisy from the traffic outside but not enough to complain about. The room would benefit from air conditioning as it was hot and stuffy but we were supplied with an oscillating fan to use as an alternative. Maid service was excellent, room cleaned and towels changed every day. We stayed on a half board basis. Breakfast was tasty and hot and the service was excellent. Evening meal was outstanding. The quality of the food and variation of menu was excellent. That together with the professional and friendly staff would put most 5* star hotels to shame! This hotel is in a good location, around a ten minute walk into town. To sum up we would thoroughly recommend this hotel. Thank you to each and every one of the staff for making our stay so special. We hope to see you again soon.