BEST WESTERN Hotel Springfield,  Springfield

3.5/5  - based on 401 guest reviews.
6721 Commerce Street, 22150-2507, Springfield, United States - See map
+1 703 922 6100 +1 703 922 0708

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 401 traveler reviews
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Close enough to Reagan National Airport, our Springfield hotel is just minutes from the most popular destinations like Washington DC and old town Alexandria. Whether you need to meet a Washington DC tour package group, catch a connecting flight or visit Fort Belvoir, doing so is easy at our Springfield hotel. We offer a shuttle to the metro station, easy accessibility to DC, and we're only a short drive from the Mt. Vernon Estate. Visiting DC as a tourist or to take care of business requires a great location and amenities, and that's what we provide. Our Springfield hotel features state of the art meeting space. Conferences are often held here, and our meeting staff is committed to helping you flawlessly execute any type of event. We also provide a complimentary breakfast and Wi-Fi Internet access. Enjoy fresh waffles and fruits, a selection of cereals and yogurts, sweet pastries and 100% Arabica coffee to start the morning. Many employees are visiting here for the government, Fort Belvoir and private contractors, and they choose to stay at our Springfield hotel because of our quality amenities and quiet, well-appointed rooms. When you're in the area for work, it's important that you can quickly get to your appointments and relax in absolute comfort in your hotel of choice. We're close to numerous famous attractions, so squeezing in some leisure time is simple. Arlington Cemetery, the Smithsonian Museums and the Pentagon are all only minutes away. At this Springfield hotel, we understand how important convenience is for every traveler. Couples on their honeymoon, business travelers, families and large groups all choose our Springfield hotel because of our great value, location and quality. Reserve your upcoming stay at beautiful BEST WESTERN Springfield and enjoy a fantastic trip! Enjoy your stay. All reservations at time of check in require a $200 refundable security deposit (Credit card, cash, interact). All deposits are processed as a refund at the time of checkout. Debit card refunds are subject to your banks current policy.

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Room 1

Guest reviews


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based on 401 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
108
Verygood
 
134
Medium
 
70
Poor
 
52
Horrible
 
37
Business Business 78
Couples Couples 89
Family Family 153
Friends getaway Friends getaway 26
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Springfield,Springfield
  • 4
    « Relaxing shower »

    The staff are awesome in getting me settled and familiar to the environment. Not a social hotel, you get in sleep and go about your business. But when you are in, the shower is an awesome deal and so is the internet. Breakfast is awesome too, no regrets having breakfast there. The downside, the building interior sure does need a face lift, layer of paint on the frames, constant repair folks throughout, door card reader takes you a while to let you in, and elevator service has it interruptions. Just don't put the key card near your phone. In all, not a terrible experience if you just want to find a quite place to sleep, with hot showers, and awesome breakfast.

    1
    « Be aware »

    A drug dealers center? There was police activity at the hotel. All kinds of weird guests. This is not your family-friendly or peaceful vacation type of place. It is not really conveniently located either.

    1
    « Worst Hotel Stay Ever »

    I have never wanted to write a review more than I do today. I stayed at the Best Western in Springfield Va for 8 days. On the day on check in I am informed that if I want to pay cash it will be an extra $200, so I find a bank where I can put the money back in my account as I am not going to pay you an extra $200 for paying cash. I the get checked in and am told if my room smells like smoke from my clothes they are going to charge me an extra $400. I then get into my room and it smells like someone just went to the bathroom in there. I go back to the front desk and they change my room. In the 8 days I am there housekeeping came to my room a total of 3 times. I emptied my garbage in the hall garbage can and had to go to the front desk to get additional towels. The elevator broke 3 times in the 8 days I was there and on one night the entire floor I was on smelt like drugs. I also had to get my key card redone a total of 7 times while I was there. It comes with free wifi which does not work. I was there for work and to look at homes as I am relocating to the area after the 1st of the year. I had to stay at work late every night and go in on the weekend just to use the internet as it did not work at the hotel. This hotel was not worth the money I paid them to stay there. I will never stay at a Best Western again.

    5
    « A good stay »

    It's a bit old design where breakfast is served but overall it's a great experience it's a small hotel with great staff conservice the hotel entrance is unassuming but as you go through the door you're greeted by a friendly staff Mirna.

    1
    « Stay away ! »

    Never book this hotel threw a 3rd party vendor . If you do you will pay 100 plus dollars to the vendor and 200 dollars to the hotel . They claim they will put the money back on your card after check out . Its been 7 days and nothing . I don't care about holds etc but to deal with that and a run down trashy hotel . No thanks ! I come to the area for work about once a month and have stayed at all the local hotels and this one is BY FAR the WORST . None of the other hotels have a 200 dollar deposit and I book all of these hotels with 3rd party vendors . Stay away and if YOU CANT BOOK THREW THE HOTEL DIRECTLY . NO DEPOSIT IF YOU DO THAT.

    3
    « Not so good, but cheap »

    Advantages: cheap hotel; good breakfast; location near shopping centers and restaurants; parking. Disadvantages: not very helpful reception; door's room opens only from the fifth attempt; internet needs to reconnect every two minutes (!); very narrow bed for two people.

    4
    « Manager cost this a 5 star rating »

    Everyone and mean everyone (especially Yasmine, Bri, cassif, and Abigale) would make this hotel a 5 or more star hotel easily. [Please excuse the spelling of the names. I know they aren't right, but you know who you are]. The manager is the only reason I don't give this a 5 star rating. There is absolutely nothing wrong with this hotel or the people who do the work. The manager's face would break if he smiled. One night I asked if they would sell me a stamp. I was told there are stamps in the office and the manager had them. The next morning the manager's response was, "We don't do that." Well, I don't give 5 stars to a manager who can't be polite or even smile. I think I heard him say hello once in 4 days. The man has the personality of a brick. There is such a contrast between the staff and the manager. I think we stayed in 10 different hotels on this trip. This one had the best staff of all.

    3
    « Reasonably priced accommodations, convenient location. If leaving room late, call front desk »

    We just spent Thu-Sun at this hotel. Being close to DC, room and bathroom are small but comfortable. Breakfast changed offerings every day and it was plentiful - coffee and juice machines are great. Even though it is very close to a big highway interchange, we were not bothered by road noise. We did have a couple of problems: our magnetic keys needed to be replaced every day, even though I kept them away from my any magnetic source. On our first morning we kept the "Do not disturb" sign until 10:30 or so. When leaving our room we saw a housekeeper still working on other rooms so we thought that our room would be eventually made. When we returned in the evening, it had not been done, no towels changed. The front desk told us that we had to call them to alert them about a late room exit. Anyhow, this was not a major issue and our room was properly service during the rest of our stay.

    3
    « A Mixed Review »

    This was our first visit to this facility, and we stayed 6 nights. We had made prior reservations for 4 nights, but plans changed, and the staff was very accommodating and helpful. I've given this six-story hotel something of a mixed review. It is an older facility, and has been retrofitted to some extent to accommodate ADA requirements for handicapped accessibility. The roll-in shower was accommodated at the expense of the bedroom. There is a queen-sized bed, which looked a little ?lumpy,? but was surprisingly comfortable. There was not enough room between the foot of the bed and the unit housing the refrigerator, microwave, etc. to get the wheel-chair through, so that my wife was confined to the door side of the room. There was a square table in the corner of the room next to the window which served as both table and desk. It was so close to the afore-mentioned unit that there was insufficient room for the desk chair, so using the ?desk? required sitting in front of the air-conditioning unit under the window, and again my wife was confined to the other side of the bed, so had to watch TV from the bed. There was some issue with the wi-fi, and it kept kicking computer off. It was usually possible to re-establish contact, but sometimes had to wait a while. There was also some sort of issue with the card keys. They would sometimes let us into the building, but not into the room. I had to go to the office 4 times during our 6 night stay to get the cards re-coded. But breakfast ? oh my, what a spread! There was both a waffle maker and a pancake maker. They had eggs and bacon, sometimes eggs and sausage, biscuits & gravy, and of course, the normal Danish, bagels, oatmeal, juices, coffee, tea, milk, yogurt, etc. There was also an array of toppings such as raisins, brown sugar, and fresh chopped fruit including strawberries, melons, grapes, and dried pineapple! Needless to say, few guests skipped the breakfast! On the weekend, there was quite a wait to get a table. There was really insufficient seating room to accommodate the guests in a six-story hotel in a reasonable time, but the wait was worth it, and the people working the kitchen were outstanding!

    4
    « Nice Stay »

    I stayed at this location from 28th Sep through 3rd of Oct 2016. Coming from Hawaii to here was a great drain. Once I got here, the clerk got me checked in really fast and I was in my room in no time. Once I got to the room, it was very clean and the bed was comfortable. They do need to update their showers. The door and key also needs to be updated as well. Overall it was pretty good stay. I would stay again.

  • 2
    « Poorly maintained »

    Bathroom was not cleaned. Air condition was noisy. Elevator was not working. Potential customers need to look the inside of the room. Although price is compatible and location is good, quality of the hotel was not good like othr best western.

    5
    « Highly recommended »

    This Hotel, its staff and surroundings were all of the most excellent quality, and I'd recommend it to any travelers in this area....or for someone if they were intending to stay for a length of time.

    1
    « Slum »

    Shuttle service from metro is terrible. Room keys don't work, elevator out, air unit sounds like a jet taking off and does not cool, sink is clogged, toilet clogged, have not cleaned room in three days, sink water hot and cold is backward, manager lost credit card billing sheet charged us twice, bed has huge dip in it, desk has no chair, liquid stains running down walls, I have seen several mattresses being taken out of rooms, this is just a gross slum hotel not worth what ever I have caught from it for the savings.

    5
    « Nice Hotel »

    We stayed overnight at this hotel so we would be on time for the Auto Train. Staff were all very nice and helpful. The breakfast was terrific. Had the regular fare for included breakfast, with a little bit more. Room was very clean as were the entire premises.

    5
    « Great Experience »

    The location was great. Close to freeway. Easy access to many restaurants and a mall. Signage in area was good...beat Google maps. Swimming pool well maintained with a lifeguard. Very refreshing. Check in was a little slow. Breakfast was the best I've ever seen. Great selection and presentation. Seating was ample and comfortable. plenty of parking. One of two elevators was out of order. slight inconvenience. Evidence of ongoing upkeep to the facility was uplifting.

    4
    « Home away from home. »

    The staff is what made this hotel great. Nevermind the good breakfast option, including the coffee machine that makes really good (for a machine) mochas. Clean, quiet, safe, easy access to restaurants, shopping, highways and a free shuttle ride to a nearby metro station. I strongly recommend considering this hotel.

    5
    « great staff. »

    The hotel is next to a major highway but I never heard a sound. Easy access to and from, Great friendly staff. A VERY busy traffic area but that comes with this area (not the hotels fault). If I ever go back to this area I would stay here again.

    1
    « HOLE IN THE CEILING! »

    Besides the numerous other issues we had with this place. A leak in our ceiling that we complained about the first day turned into a full blown 6 inch hole in the bathroom ceiling by and around the light fixture that was very obviously done by a person attempting to check it by the third day Practically flooding our bathroom, soaking our stuff and almost causing me to hurt myself from slipping. As an avid Best Western lover, I will NEVER return to this hotel.

    3
    « Basic Comfortable »

    This hotel is a little older and could use some modernization. The staff could also use some better training. The agent that checked me in did not know what to do and relied on the manager on duty for a large amount of help. There were some good things, the hotel serves a hot breakfast every morning with a selected few items and some cold items. The hotel could use an update to the facilities and bedding. One major issue is the elevators are constantly out, and it was inconvenient when staying on upper floors. The double beds were small and the headboard were lower than in the pictures. The value you pay is okay for the area. The hotel is very close to the shopping mall and restaurants. It is also right off of the interstate for travelers who are just passing through. The hotel is cleaned very well despite the age. The hotel also offers a free shuttle from the nearby metro station for guest who want to go into town and not worry about driving. Make sure you check the fridge to see if it works because the one in my room was out. As many other reviews stated, please be sure that you can cover the incidentals fee. That was a major inconvenience.

    1
    « Don't Stay Here!!! Especially if you book through a booking service!! »

    I booked my stay through Hotels.com. Upon arriving they asked for my credit card to put a $200 hold for "incidentals" even thought the room was paid in full in advance. I can understand having a number on file but not holding a charge for $200!! That would have taken all of our money to eat on. At the same time there was a man at the other end of the counter complaining that he stayed there over a week ago and that $200 still had not been released back to his card 8 days AFTER check-out. He was out of money. I had the manager come down and explained that I had no idea to be prepared for another $200 deposit, and he said I had two options. put down the deposit or find another hotel. I did not have the money for another hotel room OR the deposit, we were up there for a funeral at Arlington Cemetery. At that point we were in his office when he received ANOTHER call from another customer complaining about the same thing the man at the counter was, that he did not get his deposit back. At this point the manager said to us, "'There is nothing more I can do right now, I have to go check rooms..." REALLY??? Three customers complaining and you are walking away from all of us? Anyway, I proceeded to go back out front and starting getting water dripping from the ceiling in the lobby. The staff placed a DEAD potted plant on the floor at that point to stop the water from saturating the rug, which was pretty filthy. I pulled out my phone and called Hotels.com and explained the situation to them. After about 20 minutes, and a call to the hotel by them to verify this, Hotels.com moved our reservation to Motel 6 in Springfield. The staff there was incredibly accommodating! Anyway, upon leaving, I asked them to call the manager back down so that I could have a word with him before we left. After a 4-5 minute wait he came back in. We went into his office, and I told him I had been in business management for over 30 years, and I have NEVER walked away from a customer without somehow resolving a problem. He then lied to me saying he offered me the option to waive fees, etc. at which point I called him on it, called him a liar, and said that this would all be reported to Best Western. A friend was with me the entire time and could not believe the shenanigans this crooked so-called manager was trying to pull. Photos of the leak, flower pot, and a full report have been sent to Best Western Corporate as well. Don't waste your time, efforts, or money on this filthy, crooked, corrupt place.

  • 2
    « Cheap i sall I can say!! »

    Dirty room, make sure you can afford the $200.00 refundable deposit when you check in. Very nosey and the ac was very loud. So far not impressed and will not stay here again. Close to shopping and metro.

    1
    « Undisclosed security deposit, leaky roof, horrible management attitude »

    Prepaid the room through Hotels.com but upon arrival was informed that an additional $200 deposit was also required. This was not disclosed when room was booked, and hotel "manager" (a title used VERY loosely) said it could not be waived under any circumstances. While standing at the hotel desk complaining to the manager, another customer was also there complaining that his "fully refundable" $200 deposit had not yet been refunded although he had chosen to move to another hotel five days earlier. While trying to solve this situation rainwater was dripping from the ceiling onto the lobby carpet, unsuccessfully being contained in the large pot of a dead plant which had been moved to the middle of the lobby floor. After a heated discussion with the "manager", who turned his back on me and walked away in order to "go check rooms", Hotels.com came to the rescue by arranging for a room in a different hotel. The attitude of the front desk staff, and the manager, was horrible.

    1
    « DO NOT STAY HERE »

    This is the worst place I have ever stayed. The staff is unprofessional & the toilet flooded the room. Outlets didn't work. We were moved to another room and the door had to be opened manually and the toilet once again flooded. SAVE YOUR $!!!!!!

    1
    « Seek else where »

    It may have been computer error, or gross negligence. As I was checking in 5 families were complaining that they had been giving keys to rooms already occupied. The manager was polite but looked very frazzled. I quickly cancelled my stay. As I was leaving more were coming in to complain. I ended up staying at Homewood suites.

    2
    « Out of service elevator »

    The facility's rooms occupy a long rectangular building with an elevator at either end. Our room was on the 5th floor on the end of the building where the non-working elevator was located. This necessitated walking the hallway to get the elevator and walking back to access the room. Even with that problem left out of the evaluation, the hotel was an average ordinary facility with nothing to make it outstanding or memorable. The "wow factor" was totally absent.

    1
    « Terrible customer service - don't stay here! »

    The customer service is terrible. I waited for the "free shuttle" from the Metro for more than 30 minutes. It didn't turn up, even though I called the hotel reception twice. In the end I had to get a taxi. When I got to the hotel the staff informed me I had to make a $200 down payment because I was an Expedia customer - even though I'd already paid for my stay in full online. Then the staff told me I had to wait for a room to be cleaned before I could check in - even though it was 30 minutes after the check-in time, and they were checking in other customers while I was waiting - clearly there were plenty of clean rooms already available. When I finally got to my room there were no towels. Also, the elevator isn't working, the vending machine isn't working, my room is right next to a noisy freeway and I can hear the traffic....all I can say is that this hotel is not worth staying at.

    2
    « Cheap prices »

    The bathrooms had mold on the walls. Some of the furniture was broken. There were not enough outlets for charging your devices. The one good thing was the cheap prices; you get what you pay for. The hotel is close to the metro, which was the main reason we chose it.

    4
    « Good deal »

    This hotel was a pretty good deal and the staff was very helpful and friendly. The first room assigned had a chemical cleaner odor and when we informed the front desk, we were immediately give another room. The breakfast was okay, better than many complimentary breakfasts and the pool looked inviting.

    1
    « Dont stay at Springfield Best Western »

    This hotel falls way below the level of the Best Western Brand, they should rent rooms by the hour, only I am not sure those clients would stay there either. The staff was rude and confused, sent me to a room with a lady already sleeping in it, couldn't figure our which rooms were available, the hotel is falling apart, very poor condition, Did I mention how bad the staff was ? My first ever post, but they have me that motivated ;-(

    2
    « No heart »

    I have been staying at this hotel for business purposes nearly every other week for the past 2 years because of its location and low price. Unfortunately, I have seen extreme staff turnover, especially with the general manager position. Whenever the owner hires what I experience as helpful, caring staff, these people either leave on their own or are terminated within weeks (sometimes days). The rooms have old carpeting and old lamps. There are places in the rooms that have never been cleaned (behind furniture for example). Breakfast includes powdered eggs (which I think are absolutely awful). The fresh bananas and oranges were replaced with a canned fruit mixture (also not appetizing). Coffee in breakfast room and lobby is not freshly brewed and put in carafes; instead it comes out of a single serve machine (using instant coffee), although there are multiple choices such as lattes or cappuccinos. Even though I am a platinum level reward member for Best Western, I do not get any of the perks upon check-in. Also, my credit card is charged the full price of my stay before I even arrive at hotel for check-in.

  • 3
    « DC Vacation »

    Convenient location for a wedding and travel into DC. Staff is very friendly. Rooms very comfortable, but our room keys didn't work and they had to find us another room. Breakfast selection has a lot of variety, but average in quality. "Business center" = 2 computers, but only one works and a guest doing grad school homework on the other until late at night when we needed to check into our flights, Desk didn't seem to mind. Wifi is average, server unresponsive.

    5
    « Convenient »

    The location is near Washington, D.C. and therefore convenient for tourists. It is also close to the North-South Autotrain station which takes you to the Orlando, FL area. We always stay at this location when in the area

    3
    « Hotel »

    Overall the stay at Best Western was average, the free breakfast is a lousy benefit, the items were cold and the place was not kept up. So for breakfast use a different location. The Maid Service was outstanding, the room was clean every time we came back, we stayed for three nights. The Life Guard at the pool did her duties in an outstanding performance. She checked the concentration frequently to ensure the chemical were maintain also had all the guest follow procedures. Thank You

    3
    « Clean and inexpensive »

    We went on a family trip. There were 5 of us and we had 2 rooms. We picked this hotel because it was in close proximity to Washington DC and it was a price we could afford. Rooms were very clean and beds were very comfortable. Continental Breakfast was great, not just bagels and muffins, they had eggs, bacon, waffles, toast, cereal, juices, yogurt..a really great spread. The hotel it self is has out dated decor, but like I said it was clean, just run down. My only issue was with the Free Shuttle that can take you anywhere within a 3 mile radius of the hotel. It runs from 7am till 9:45pm. The Metro to get into DC takes about 1 hour depending where you are going and what time you leave. Now in order to get the shuttle back to the hotel you have to leave DC by 8:30pm at the latest in order to catch the shuttle. That does not leave you time in DC to have dinner or enjoy the night life at all. I think the shuttle hours should be extended until at least 11pm or even later for travelers. Just and FYI to take a cab from the Metro station to the hotel is $11.00 for a 3 min ride and to walk it takes about 30 mins and it is along side major highways, I would not recommend it at night...very scary! All in all a good value hotel that needs some updating.

    4
    « Clean and comfortable. »

    This was not a luxury hotel, but needed something in Springfield and most hotels were booked. I was pleasantly surprised by the comfort of the beds and pillows. Room 205 was clean, everything worked and had everything I needed. This area was very quiet and this hotel was more than I expected. Breakfast was ok, and had some variety. Don't like the nescafe machines. What happened to real brewed coffee? The shuttle was very accommodating and made it easy to use the Metro.

    3
    « Best Western »

    Nice, clean, friendly..... So pleasantly surprised at this conveniently located hotel. I plan to stay here again in the near future. Staff have been great. Only negative is pool not open yet.....Grandson disappointed in that. Family friendly and breakfast included.

    3
    « My experience »

    Location, well, when we checked in, they gave us a 609 room, the toilet was running there. We returned back and were given another room, 627. The hotel seemed to be empty, but they anyway tried to give us a room with drawbacks and facing the big noisy road. They could give us another side of the building, but I didn't ask for that. I just understood that there was such an opportunity for them. My night sleep was a nightmare because of noise. Another thing is the gym, guys, there is no gym! There is a room 112, where they put Schwarzenegger equipment's leftovers, since he was not a bodybuilder yet. There was a non-working running machine, broken pullover, working cycle, stretches, rowing machine, that is ALL! No dumb-bells, nothing else. But frankly speaking it is non-pleasant to be there. Of course there was no swimming pool as well.

    3
    « Good, clean place to get your head on a pillow »

    I rate properties against their peers, and a "good" from me is not a knock. This property is in the middle of a surface level refurbishment. The rooms are on the small side, but the furnishings are in good shape, and the room was clean. This hotel seems to cater to bus tours, which can create jams at the breakfast buffet and in the elevators in the morning. The breakfast buffet was well stocked and of good quality with good variety including fresh fruit. A large (6 busload) group of kids had just finished breakfast when we went to breakfast, and the breakfast room was clean, orderly and had been completely restocked. In summary, this is a good, clean place to put your head down at a reasonable price. Ask for an even numbered room, as the odd numbers are on the I-95 side of the building.

    3
    « Hotel Nice, front desk staff, not so much. »

    This hotel was very clean, very nice stay. The fact that they have a shuttle service to take you to and from the metro was a bonus, how ever, the times for the shuttle were not posted anywhere, and when we asked staff about bus or taxi service, we were just told "I don't know" No offer to give us info on cabs or bus service. also, no listing of nearby restaurant's in the room.

    1
    « Mold Hotel »

    Do not stay at the Best Western Hotel , Springfield Va, Commerce Street, the hotel has mold all over the guest rooms, meeting space, Breakfast area, the whole hotel is bad, they just put up new wall paper to cover the mold, i got very sick.

  • 3
    « Safety Concerns and Poor Training »

    I will never stay at any Best Western again! This is the second time I am breaking up with the Best Western Brand. The first time had to do with poor customer service about 7 years ago in the DC/Maryland area, and ironically, this time, although it is a completely different Best Western, I am again unhappy with service and attention to details at this Springfield, Virginia Best Western. My husband and I travel several times per year for leisure; and, personally, I also travel a few times per year for business. We are simple people...just need good customer service, comfortable bed and pillow, and most of all safety is our number one criteria when selecting a location. We even recently travelled to Barbados in the West Indies and thoroughly enjoyed the hotel we stayed at. So I am baffled by why here in the U.S. that some hotel brands can't get it right. My observation has been that it had a lot to do with lack of proper training. To be fair, I will write about the "Wins" & "Losses" with this location, but first I'll talk about the "wins": "Wins": Great location - close to the Springfield Mall; quick/reliable shuttle transportation from the "Blue Metro Line - Springfield station to the hotel---less than 3 miles. We were lucky to have Abigale (I believe that was her name) as our shuttle driver for most of our stay and she was friendly and patient. We also experienced a very friendly and patient customer representative on the morning we checked in. We were having trouble locating Abigale/shuttle van, and had to call the hotel a couple of times and each time, there was warmth in the customer service person's voice and she tried to give us more specific direction on where to wait for the shuttle van. Other "wins" were the breakfast bar and the comfort of the bed/pillows/linens. The breakfast bar offered at least one "different' item each morning in addition to the regular items that offered something for anyone. Mattress was comfortable, linens soft like home. Excellent coffee and good variety of juices at breakfast! So what is there to complain about with such glowing "wins?" "Losses": Flight arrived early and we called ahead to see if we could check in early, and the friendly customer service person said yes. We arrived and were greeted by a big smile and she said, "I am so glad you found the shuttle." So far, so good until she moved us to a room that was ready.The room rate changed drastically which she did not catch but I did. No problem since I caught the mistake before signing the dotted line she asked me to. She offered an explanation which I disagreed with ---I wanted the same rate that I got on Hotel.com and she didn't argue; rather, she called the manager over and after about 10 minutes, the adjustment was made to the Hotel.com rate. (Side note: Be mindful who you book with as other booking sites were a lot less than what Best Western offered us.) We headed up to our room. It's basic; if you are looking for fancy accommodation, this is not it. But my husband and I don't need fancy stuff so it would have worked for us. With no sleep for more than 24 hours, we were looking forward to a nice night sleep but the toilet wouldn't stop running after we flushed it. By 2 AM, it was too much to take. Here is where things really went downhill fast. My husband tried calling the office but the room 409 phone didn't work so he called from his cell phone. The lady at the front desk told him to hang up and use the room phone, and he explained that it didn't work. He explained about the toilet noise. (You also need to know that the toilet in room 409 and room 401 both leak at the base after each flush so don't be alarm if you see water.) Approximately 15 -20 minutes later, my husband called again to find out the status of his complaint. She told him she was with a customer and that he had to come down stairs to get the key to a different room. Keep in mind it's now about 2:20 AM. He asked her if he wasn't considered a customer also. It appeared that customers at the counter get priority but if you are staying there then you didn't matter. So, my husband went down stairs and got keys for a second room ---room 407. A gentleman in the lobby with her came up stairs with my husband and temporarily fixed the toilet. We later discovered he was the security guard and the purpose for him to come up with my husband was to help us move but we thought he was maintenance. Because he was able to temporarily stop the toilet from running, we decided to sleep the rest of the night, don't flush the toilet again, and move early in the morning. This is when my worse nightmare happened. As I was fidgeting with the key to open the new room which was 407, and at the same time I realized the room was ocupied, a lady from across the hall came to her door and astonished me. She asked why was I going into the kids room? I am trying to explain that downstairs front desk moved us to this room and I showed her the two keys with the room number clearly written on the envelope. She insisted that it must be a big mistake because it was the kids room and they were there until Saturday. The entire time which seems like eternity, I am getting fearful that someone will come out of the room with a gun to shoot me because I am trying to enter a room illegally not to mention that it was a group of children. Finally, I was able to go back to our room 409 and told my husband what just happened and couldn't help thinking what if we had really decided to move in the middle of the night? What if we had walked into a room occupied with sleeping children at 2:30 AM? It got worse! The lady who gave us the key argued that it was the Best Western system and not her who made the mistake. That the system should have never allowed her to move us to an occupied room. That it was the security guard fault because she tried to get him to come up and see us since my husband's initial call. Every excuse was used but she still didn't seem to get the fear I felt, how insecure we felt that this could have happened to us...some strange person walking in on us because of the hotel mistake. My husband reminded her how unprofessional she was with him during the two calls and she quickly blamed it on the security guard/maintenance guy. Later the morning, we asked to speak with the manager, and we don't think that he quite understood the level of my fear of being viewed as a child molester or something worse for trying to enter an occupied room. Maybe I am being dramatic, but all I could think about while the lady across the hall was questioning me was what if she has a gun since many Americans believe in the right to bear arms. Again, maybe I am being dramatic, but I was scared of what could happen. The manager was not the least bit helpful. All he said was 'let me know what I can do for you" and explained that we were given the wrong keys. We explained that we didn't want to get the lady fired, rather, there seems to be a lack of training because even the nice lady who helped us at check in didn't know how to move a guest from one room to the next without increasing the room rate. Another loss: We went without bath gel and wash rags for three days until we asked for them. Keep in mind that there was maid service every day but they didn't seem to notice that all the wash rags were used as well as shower gel. Just some minor details that were missed. For safety reasons, I will never stay at a Best Western again.

    5
    « Stay at Best Western »

    The location is perfect we have a mall next to it and convenient to the freeway access. The stay was comfortable and enjoyable. I stayed on the sixth floor and the room and bed was comfortable The breakfast was good, it would be better if they provided hot oat meal. The cappuccino coffee machine was excellent. The elevator makes noise while opening and closing ,

    3
    « Not bad, could've been worse. »

    My husband and I stayed here for 7 nights this past week. We got a good deal on the room (considering it was Spring Break week we couldn't find a better place for the same cost). My parents also tagged along this trip but we got separate rooms. We stayed here about 9 years ago with my in-laws. It definitely has improved since then. Directions were clear on how to get to the hotel. When we checked in, the gentleman working was a little baffled and almost shy (he had mentioned it's not where he usually works) but he was friendly. Many reviews here said there was a $200 hold on their account while they stayed, but when we inquired about it he said that we were excluded since we booked with a 3rd party. My parents had trouble with their key cards so they had to have them fixed, but overall the rooms were clean. The shower was excellent (with hot water abundant and good water pressure). The rooms are outdated as stated in many reviews, with bland colors (but they're renovating it seems, with added "new" wallpaper in certain spots, and new air conditioning units in some rooms). We were most surprised about how comfortable the bed was (especially after walking 7-8 miles per day in DC). The breakfast was okay at best. It had different varieties each day ranging from make your own waffles to eggs and turkey sausage to a packaged jimmy dean breakfast sandwich. It did the job. Shuttle service was good besides the last day, the shuttle took 1 hr to pick us up, but overall was reliable. Might stay here again, but would consider other options first.

    2
    « Depressing hotel »

    My first impression upon seeing this Best Western was that it was a factory or jail that had been renovated into a hotel. The stark office is in a separate building so you have to use your room key to enter the main building. The elevator is slow and noisy. The halls are dark and brown. The room was dark and brown. The bath towels were clean but thin and worn. Same for the bedding. The windows do not open but it probably would have been too noisy anyway. The free breakfast was ok but the breakfast room was out in the separate building with the office and just seemed strange.

    3
    « Very convenient location to DC. »

    We were very happy with the hotel shuttle to the Metro. The breakfast was good. Not happy with the fitness center, very small, not many machines. We were very unnerved about a drunk person in the hallway passed out on the floor at 6 am when we went to breakfast.

    5
    « Springfield Best Western »

    The only reason why I gave the exterior a 9 versus a 10 is that the exterior registration sign seemed to point beyond the check-in office so we walked around the building and no one offered to help us from inside the lobby. We ended up walking around when we could have simply come into the front door that wasn't clearly marked. Other than that this was a great experience. The room smelled great, was very clean, and the complimentary breakfast topped off our stay. Will definitely stay here again this time next year.

    3
    « It was OK »

    The location is strange, kind of in the middle of a bunch of overpasses for the interstate. It was fine though, and parking was plentiful. The entrance/lobby was separate from the hotel building itself. Check in: Was quick and easy, although the $200 hold on my credit card is outrageous for one night, and for a room that doesn't allow purchases (on the tv, room service etc). The room: Was very small, and cramped and had old, beat up furniture. I've heard some rooms have been remodeled...mine had not. It was clean, and the bed was comfy enough. The remote didn't work the tv. I went down to the lobby to get another one...still didn't work. I ended up programming my phone to do it. The internet was slow, but ok. If you had any work to do, it would have been frustrating...but it was fine for browsing. The bathroom was small, but good enough for me. Overall: I would likely not stay here again because of the obscene hold amount on my card. That is way too much for a hotel like this. I've heard of $50...but $200 is way over the top. That combined with the other small issues would cause me not to come back. If they lowered the charge to something decent, I would consider it.

    4
    « Springfield BW »

    The hotel is clean and well located. The Staff is very help full and professional. When we checked out at 5 AM the desk clerk went out of her way to make sure we had muffins to take with us. The shuttle service is a very big plus.

    4
    « Convenient and comfortable »

    It was ok. The TV and heat worked great and I needed it that night! I had little time to partake of any amenities except the breakfast. I would have liked a little less traffic noise, but one cannot have both convenience to the Interstate and major roads AND lots of quiet.

    4
    « Best Value in Springield »

    The staff at this Best Western is extraordinary. I have stayed in most of the hotels just south of DC and I haven't found better value anywhere. The location is convenient and quality of service is better than nearby hotels that cost twice as much.

  • 4
    « Good, Economic Place »

    My positive impression started at check in. For various reasons, our first reservation was for Saturday and Sunday, and the second was made for Friday. Stacey, at the desk, made it his priority to connect the two, to avoid me having to check out and check in on Saturday morning. All I asked was that he ensure we would be in the same room for the entire stay. It took five minutes, but he wanted to make sure we were well served. The bed was the most comfortable bed in a hotel that we'd found in a LONG time. The room was neat, clean, and comfortable, and the breakfast each morning was good, too. The cost for an out of season stay was $50.00 per night, which in that area is very low. The Best Western is right next to Interstate 95, but it was quiet and a pleasant stay. The hallways are kept completely clean, and the entire place smells clean. My wife and I would be glad to stay there again whenever we're in the area.

    4
    « Good Experience »

    Too much of traffic sound into the bedroom. otherwise it was good. Excellent location. Breakfast is nice with so much of variety, I enjoyed it. Over all i'm happy and would recommend others. Okay ..... thanks and see you again next week

    4
    « Nice 2.5 Star Hotel »

    The room I stayed in on the 5th floor was clean, newly remodeled (believe the whole hotel was remodeled in the last 3 years), had a refrigerator, mini-microwave, tea/coffee service in the room. Free parking and free wifi. They offer a decent free hot breakfast that is one of the best in Springfield area hotels. This hotel has improved a lot in the last 2-3 years.

    5
    « Off to see the Wizards.... »

    We traveled to the DC area to see the Washington Wizards and Miami Heat basketball game on Wed Jan20. The Best Western hotel in Springfield Va. was clean and the service was great. The hotel employee at the front desk was Stacey, he was a wonderful and very helpful. Thank You, Stacey...

    3
    « Almost a 4! »

    This hotel is like the little train that says, "I think I can..." The continental breakfasts are very good by including eggs,bacon, breakfast sandwiches and more. The rates are very good, and it's very close to the Springfield blue line Metro station. In fact the hotels shuttle van will take you to the Metro station and will pick you up! It's very close to a major mall too. The downside is our room suffered from poor ventilation. Moisture from the shower condensed on the outside window and it was a constant battle using towels to soak up the water. The room was in pretty good shape. The staff was also extremely friendly and professional. Would we stay here again? Yes, because the pros outweighed the cons.

    3
    « Vacation »

    We were visiting family and spent some time in DC. We decided to stay here because of the location and good price. It was close to area shopping, restaurants, and DC. The facility was good for the price. Breakfast was good as expected. My only main complaint was there was no cover to unload your luggage. It was raining and it would have been nice to have a covered area like other hotels.

    5
    « Best Western »

    Excellent Service. I will definitely come back to this hotel to stay. The staff was very professional. The hotel is at a good location. I really felt safe. Breakfast was very good. The coffee was off the chain. There was a Mall (Springfield) up the street. I did some of my Christmas shopping.

    4
    « Met my needs »

    The hotel was affordable and convenient to the Metro. The room was quiet and comfortable. There was a good choice of items at the complimentary breakfast. Staying here allowed me to make a business trip at the end of our budget year.

    5
    « Wonderful! »

    We wanted to visit Washington D.C. without spending a fortune for our hotel. So we chose the BW Springfield for two nights. Lots of space for parking, a super-friendly staff and a nice swimming pool. Yes I know, the swimming pool is surrounded by the Freeway & the Hotel Parking...but that's fine to me for swiming a round after a day of sightseeing :) The rooms are spacious for two persons and there is a nice breakfast buffet. If you go to D.C. by car: park your car at Jefferson Memorial for free and take a rental bike to explore D.C.

    4
    « Best Western Springfield, VA »

    A great value with great service. The staff shines, especially Stacey, Erica & Michelle. The complimentary breakfast offers choices, especially mocha. There is an outdoor pool & no hot tub however, easy access to the interstate & metro offers quick access to all DC has to offer. When considering quality, service and cost, this hotel usually tops my list.

  • 4
    « Tricky location »

    Had a hard time getting to it even with GPS. Aside from that, room was clean, bathroom spotless but furniture was chipped and dated. It has an odd lobby separated from the main building. Parking is dark needs more lighting. Excellent breakfast, loved the coffee machine! Would stay again if in the area.

    5
    « Great place »

    This hotel was very convenient and a great value with varied ethnic restaurants, shopping, and Washington D.C. not very far away. We appreciated the helpfulness and courteousness of the staff. If in the area, we would definitely stay again.

    5
    « My home away from home »

    Stacey and all the staff are very friendly and professional whenever I check in. The breakfast is always hot and fresh and Erica the attendant is always there to greet me with a smile. The shuttle service is also a plus and is really handy taking me within a three mile radius.

    4
    « Everything I needed »

    The hotel was very clean, and the staff was exceptionally friendly. When I made my reservations, Stacey was on duty and he gave me great directions....I would have had a very difficult time finding the right road at night, in the rain, without his very clear, precise directions. I had chosen this hotel because most do not have ethernet connections in the room (most hotels have wi fi and my computer does not connect to wi fi). Stacey told me they had two computers in the lobby, and I could plug in right there. It worked out as well as I could have hoped. The breakfast was eggs, pork sausage, waffles, pastries...much better than just a stale bagel many hotels offer. For the DC area, this was value for the $105/night I spent. I will stay here again.

    4
    « SPRINGFIELD STAY »

    First time visit to Washington, DC. The staff were very friendly and helpful. A great location with complimentary shuttle service to the Metro. A good selection of items for breakfast. We would definitely consider staying there again.

    3
    « Mostly comfortable »

    The room was mostly comfortable. There was a couple of things that I found problematic. A fire alarm went off one morning. We were told to disregard, although several fire trucks came. We never found out what happened. There seemed to be a lack of communication between the front desk and everyone else.

    3
    « Pay the extra money! »

    Thin, flimsy blanket so it was freezing even with the A/C turned up and only two working outlets in the room. It was clean, and for the price decent but probably the worst nights sleep I've had at a hotel in a while.

    2
    « Very Bad Odor in Room »

    I had to be moved twice during my one week stay. Once because the TV did no work and a second time due to a strong chemical odor from construction in one of the rooms on the floor. The chemical odor was so bad in my room that it was giving me a very bad headache .

    5
    « Great value, breakfast, location!!! »

    Ok, so the hotel is surrounded by other big chains. All in newer, fancy looking buildings. However, those also come with a bigger price point. We were hesitant about staying at this Best Western, however, after reading reviews thought it was worth it. We were VERY happy with our decision. The staff was amazing, Stacey at the front desk in particular. The bed was ridiculously comfortable. The breakfast was probably the best complimentary breakfast Ive had. The options were different each morning and its set in (I'm guessing) what use to be a Waffle House or something. Location is right near a Metro station (which they provide a shuttle to and from), along with being near a mall and some shops. It was super easy to catch the metro, go into DC, then hop on back. Price was great, and I would certainly stay here again.

 

Getting to the hotel ...

All directions
·From: The north. Proceed southbound on Interstate 95, take Exit 169B (Old Keene Mill Road). Stay in right-hand lane onto Brandon Avenue. Continue to next stoplight and make right turn onto Commerce Street. The BEST WESTERN Springfield is over the bridge on your right. ·From: The south. Proceed northbound on Interstate 95, take Exit 169A. Make left at stop light onto Loisdale Road. At the second stoplight, there will be a sign overhead saying what lane will go straight onto Commerce Street. The BEST WESTERN Springfield is on your left at the next stop light. ·From: Washington D. C. Proceed southbound on Interstate 395, take Exit 1B (Springfield / Franconia). Move over to the right lane and t...

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