BEST WESTERN Hotel Acqua Novella,  Spotorno

4.0/5  - based on 367 guest reviews.
Via Acqua Novella 1, 17028, Spotorno, Italy - See map
+39 0197 41665 +39 0197 4166155

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 367 traveler reviews
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The peaceful BEST WESTERN Hotel Acqua Novella surrounded by greenery and overlooking the sea, is the ideal solution for relaxing as well as for business meetings. The hall and the restaurant, offering fish specialties, are completely tiled with the famous pottery from Vietri. Other amenities at the property include a meeting room for up to 60 people, massage services, a fitness center with exercise facilities, an outside swimming pool and a large private parking area. The private beach, in front of the BEST WESTERN Hotel Acqua Novella, is equipped with deckchairs, sun umbrellas, beach huts, a bar and a restaurant. Most rooms offer a sea view balcony. The hotel will be closed from November 1, 2016 to March 31, 2017.

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Room 1

Guest reviews


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based on 367 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
157
Verygood
 
159
Medium
 
36
Poor
 
7
Horrible
 
8
Business Business 9
Couples Couples 199
Family Family 99
Friends getaway Friends getaway 28
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Acqua Novella,Spotorno
  • 1
    « Terrible sea view - view of garbage »

    The hotel is being showcased as a top class place in the pictures displayed on all web pages, but the fact is that the place is very very lousy. On the photo you can sea the sea view. = view of garbage - place or receptacle for waste material. Pls look at our photo of the sea view

    1
    « Nein »

    1. 3 TIMES WE FOUND OUR ROOM OPENED WHEN COMING BACK FROM THE BEACH (apparently after the cleaning staff left the room)!!! Each and every time we have adressed the issue at the reception. Manager NEVER contacted us although we have asked for it number of times. Only on the third day someone came to "fix the lock". Just a joke! 2. we had a room on the second Floor. As the Restaurant is above, on the third floor we could not sleep well. All the noise coming already at 7a.m...The same at the evening , till about 23... 2. Lifeguard does not care about children but more about his mobile... 3. The Service at the beach is the slowest I have ever seen (25minutes waiting for a toast?!) 4. There is a big problem with the parking space and it is quite possible you need to leave your car outside. 5. You have to pay for everything, including using beds on the hotel's private beach (min.24EUR..), parking space if you are happy enough to get it (10EUR a day),.. 6. The Location is not as good, it is quite far from the City 7. The breakfast is average 8. The only advantage is the hotel is really clean. And the view very nice (if you have a room on the proper site)..

    4
    « Enjoyable Stay »

    One of the few places in Spotorno where you can actually get your car parked! A fairly typical Best Western. It was clean, reasonably well appointed, the staff were helpful and it was reasonable value for money. We stayed in one of the rooms at the back in the new block. Very nice room with a good sized balcony. But please, please, please......when the rest of the hotel has nice gardens and plants why on earth has the area between the old hotel and the new blocks been left like a piece of wasteland covered in weeds? I thought that really let the back/new block down. A real shame because the room/bed/bathroom/safe/fridge were good. And if you ask, you can also get a kettle with tea/coffee for your room and an iron/ironing board. Lovely swimming pool, nice surroundings and very good cuisine. We had both breakfast and dinner on several occasions. A good variety of dishes and the fayre was tasty. Thoroughly liked the restaurant. But what of the very temperamental WiFi? Maybe it's not the sort of place that businessmen typically go to but in this day and age I would have thought the hotel could do better. And what of the lack of a guest laundry? Yes, the hotel has a laundry if you're willing to pay the usual exorbitant charges but I would have thought in a family-friendly hotel, some effort could have been made for some washing machines/dryers for the guests to use themselves, rather than having to pay several Euros for an individual T-shirt etc. However, a hint for those travelling and have young children........there is a good self-service laundry just fifteen/twenty minutes drive away in Finale Ligure, that is....if you can get parked therein. They have '14Kg load' washing machines and the bill came to 10 Euros for the washing, liquid and the tumble dryer....in total. The hotel also has it's own beach and beach club area. 25 Euros for a sun-lounger for the day. Be warned. However the food is good and the beer is cold. Overall. Yes, this hotel is worth the money and yes, I'd stay again. It's clean and the rooms are well appointed. But if the management read this, please do something about speeding up the internet and that horrible wasteland area between the old complex and the new block.

    2
    « Not a 4 star hotel »

    The location is amazing but the hotel is dated and paint is peeling off. It is desperate for a revamp of staff and decor. Very disappointing service and attitudes of staff overall. Be aware that you are charged for practically everything even the use of towels at the pool and the use of the beach.

    5
    « Fab location »

    This is a nice place to stay. The pool is lovely and the sea was just amazing. The breakfast was delicious. The sunloungers at the pool are free but at the beach they are very expensive ( 25 euros ). If you go to the public beach ( only a few meters away ) you don't have to pay anything. I recommend taking a towel with you because towels in the rooms are free but you can not bring them to the beach or pool. A towel at the beach or pool is 5 euros for one day. The elevator from the hotel to the beach was very fun! The beachside restaurant is amazing! Being vegetarian, I was not expecting to be able to eat much exept a salad on the beach, but when the server came he told us that you can have simple spaghetti with any sauce you want(pesto ; tomato...)and let me tell you it was SO GOOD. I took pesto and highly recommend.

    5
    « Excellently! »

    Stayed at the Best Western Hotel Acqua Novella in an upgraded double room with Sea view and everything was perfect.New furniture,soundproofed,large balcony,private beach with lift and delicious breakfast. Special many thanks to Anastasia from reception,who greatly improved the quality of our holiday by her kindness,attention,willingness to help and professionalism.We will like be coming back!

    4
    « Nice location and pool »

    Good seaside location, friendly service and the swimming pool made up for the slightly boring building and the slightly cramped family room for four. We had a very nice lunch at the beach-side restaurant.

    5
    « Lovely hotel with lovely view. »

    Nice, quiet hotel with lovely view of the Med. Staff was efficient although their command of English is marginal, at best. Great buffet breakfast. Had dinner here as well. Do not normally eat "hotel food" but this was quite good in all aspects. Rate this an A-

    5
    « Great Views »

    This hotel is set on a very steep slope. There are 2 sharp turns on the way up to the car park. Take care on heavy touring motorcycles. I would suggest that if you are carrying a passenger that they get off and use the lift up to the first floor (carpark) level. The reception is on the 3rd floor and there are 2 lifts which service this level. Food in the restaurant was good and the service friendly and efficient. The views from the terraced garden and from the restaurant are great. If you can get a room with a sea view then it is worth the extra cost. It was great having the window open and listening to the waves on the shore.

    4
    « great place to stop on the way to italy »

    very comfortable hotel with a good restaurant. we decided to stop on our way to italy and i was a good choice. apparently it has a good beach area which we didn't use. we also had free parking which is a bonus.

  • 5
    « Perfect end to the summer. »

    Lovely quiet 7th floor room overlooking the bay/sea and the most enormous balcony I've ever seen in my life. Great room, very traditionally Italian with pretty painted blue/yellow tiles. Even had a separate dressing room which was a nice touch. Room immaculately clean. Visited on a hot weekend mid-October, to be told that as it was 'winter' there was no air conditioning which is my only complaint. Otherwise everything else was ideal. Friendly helpful staff. The outside lift down to the road was essential! Great location. Easy to walk to restaurants/bar in Spotorno, c20 minute walk along the seafront.

    5
    « Sea view room. »

    Just spent 3 nights here. We were on 6th floor with a very small balcony but a fabulous view of the sea. The hotel was high up but it had a cable car lift to the road next to beach. Room was not a bad size. Bathroom was really lovely with a good shower.

    5
    « A little gem of a hotel. »

    We had a beautiful room in the 'new' block, it was more like a suite. Although it was difficult to navigate, with luggage and there was no help offered there. Fantastic sea view and a massive balcony. We did not expect this. A bonus. The hotel is exceptional for the price, especially the inclusive menu. Breakfast was also excellent, but it should be automatic to get good pots of coffee, not from a poor machine, rather than trying to catch the waiter's eye. The pool is delightful. The staff in this hotel, work hard here, and probably need more credit. I'd love to know where I can buy the merchandise which is featured in the entrance can be found...please update. The lift to the main road is a bonus and quite good fun. The only negative was that the reception staff do not deal with queries efficiently or effectively, they think you only want to do the beach and there is little information and literature available, on all the interesting places that there are in the area. I suggest that, places of interest and their historical significance, like noli, plus markets, plus bus timetables are available, and tickets are sold in the hotel. Local advice would be welcome.

    3
    « One week at the seaside »

    The hotel has a nice position and looks at the island of bergeggi, with some rooms that have a spectacular view on the bay. however, our overall impression has not been great and there is a lot of room for improvement. Personnel is polite but it happens to wait too long at reception with nobody attending clients, room cleaning sometimes has been superficial and the maitre can certainly do better in being forthcoming and proactive.

    4
    « Great hotel with amazing view »

    Spent 8 days here with my husband and 3,5 year old son. We were very pleased with everything at the hotel and would stay here again. Our room was in the "newer" building on the 8th floor. The room was spacious, clean and nicely decorated. The best thing was the balcony with amazing views of the beach and the ocean. The breakfast is included and is good. The hotel has a "private" beach in front and to get there you have to take an elevator to the ground floor as well as pass the street (which can be a bit difficult if there is a lot of traffic as there is no walkway - no issue for us though). You have to pay for the sun beds and umbrella on the beach - we knew this so it was no problem. We spent many days at the beach, it is great. The restaurant at the beach is also really good, we had lunch there 5 or 6 times, the food is great! The pool at the hotel is great, although we only spent a few hours there one day as the beach is so good. Note that the hotel is a bit from the centre of Spotorno, probably about 20 minutes walking. I would recommend walking into the "old town", there are some great narrow streets, bars and restaurants. The only downside I can think of is that the wifi is really poor and didn't work most of our stay. In all we were very happy with our stay and highly recommend this hotel.

    5
    « Best of Best Westerns I've been to »

    Can't beat the ocean view from the window. The rooms are spacious and the breakfast has a wide variety of options. It's right across from the beach (as most are in Spotorno?if memory serves, each hotel has a specific section of the beach designated for their customers. This allows you to rent a chair in that space, which you have to do?the beach is so filled with chairs there's really no where else to put your stuff). Parking is a little tricky, either you let them valet park it, or you can take it to the tippy top of the hill behind the Acqua Novella. In any case, it's a beautiful, comfortable spot that feels more akin to the lavishness around the riviera rather than another cheesy hostel.

 

Getting to the hotel ...

All directions
·From: A10. Genova-Ventimiglia, exit Spotorno, keep left and follow the first direction to the center. Go straight on the main street about two kilometers away, following direction to Savona to the junction with Via Aurelia. Then keep to the left, taking via Berninzoni, pass the tunnel and go straight about 200 meters. Then turn left on Via Acqua Novella. The BEST WESTERN Hotel Acqua Novella is on the right, about 100 meters.