BEST WESTERN Chilworth Manor Hotel,  Southampton

4.0/5  - based on 1162 guest reviews.
Chilworth, SO16 7PT, Southampton, Great Britain - See map
+44 23 807 67333 +44 23 807 01743

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Jogging track
    Jogging track
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 1168 traveler reviews
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Snuggly set in 12 acres of beautiful landscaped grounds and enveloped by peaceful surroundings, BEST WESTERN Chilworth Manor is the perfect setting for Weddings, Conferences or for a relaxing Spa break on the South Coast. Just north of Southampton City Centre, we offer a tranquil getaway for guests, who might find it hard to believe that we're just a few minutes' drive from both the M3 and M27. The hotel is also a handy distance from Southampton International Airport and Southampton Parkway Rail Station for anyone who's treating themselves to the ultimate stopover en route to a holiday destination overseas (or a honeymoon to follow your big day here!). The Edwardian BEST WESTERN Chilworth Manor offers charming hotel accommodation (97 bedrooms' worth!) and is designed with your needs in mind. To that end, we boast the modern conveniences for business and leisure requirements, with an exclusive Health Club taking care of your fitness fix! Enjoy your stay.

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Room 1

Guest reviews


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based on 1168 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
395
Verygood
 
401
Medium
 
224
Poor
 
105
Horrible
 
43
Business Business 210
Couples Couples 557
Family Family 154
Friends getaway Friends getaway 124
Solo travel Solo travel 36
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Service
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Value
BEST WESTERN Chilworth Manor Hotel,Southampton
  • 5
    « Beautiful building in extensive and beautiful grounds »

    Room was a standard double but on the small side so rather cramped. Walk straight into a large reception room which was decorated nicely with two huge Christmas trees. Would have liked a smaller room somewhere where one could relax rather than the feeling of being in a train station waiting room with some people eating at tables, others on laptops, Not a pleasant atmosphere. Dining room was pleasant but the service was abysmal. Waited over an hour for main course and when I asked what was going on I was just told they were busy. The food was average so having booked for 7,30pm we finally got out by 10.30pm and not worth the wait. We were given a complimentary glass of wine but frankly would have preferred an apology/explanation. We ate out the second night in one of many pleasant restaurants in the area.

    4
    « Interesting Hotel »

    We stayed here on a Friday night and it was very busy with lots of different parties going on, some of which were very noisy. Fortunately by the time we returned to the Hotel it was much quieter. Breakfast was very good and apart from the very noisy guests we enjoyed our stay

    5
    « A Taste of Luxuary »

    Not withstanding the current building works going on at the time of my visit, I still had an excellent stay in a beautifully maintained hotel and grounds, which are really good for quiet walks to see wildlife.

    5
    « Fantastic stay »

    My wife and I stayed here for two nights. Our stay was superb from start to finish our room was lovely bed comfy. At last a hotel that does not charge for wifi the wifi was brilliant even in our room. The car parking was free. The bar prices were no where near rip off prices the breakfast was plentiful and of a very high standard. All staff were friendly and helpful no faults at all we will definitely stay here again

    3
    « An OK hotel »

    Stayed here with a friend and had a lovely stay. The hotel is clean and tidy and the room was spacious and recently decorated. The bathroom had no heating so was very cold. We enjoyed a lovely dinner in the evening and breakfast was plentiful. Best bit about the hotel are the staff. All very friendly and made us feel welcome. The spa was a disappointment with only a few chairs around the pool that really didn't feel that relaxing. Spa is ideal for a short visit but not for a whole day.

    5
    « Lovely Stay »

    Just returned from a second stay at this lovely hotel. Enjoyed it even more this time if that's possible! Lovely spotless room, lovely staff, yummy dinner and breakfasts. In fact can't fault Chilworth Manor. Highly recommend it.

    5
    « 90th Afternoon Tea Party »

    Service very good Afternoon tea also good with praise from my mother's guests.The room which was used was superb which I could decorate accordingly Nothing could be any better.Parking facilities are also good

    5
    « Nice hotel »

    Clean rooms with spacious bathroom although shower did run cold after a short while. Tea making facilities plenty of storage and comfy bed Character property undergoing refurbishment. Will be fabulous when finished.

    5
    « Fantastic hotel »

    I was in Southampton for a conference at another hotel and chose to stay here. This hotel was lovely, set in beautiful grounds. The staff were so helpful and advised me as soon as I checked in that they had a few events on that evening which could be noisy. They had placed me in a room as far away as possible so I was not disturbed. The room was clean and comfortable and all in all was a brilliant hotel that I would visit again.

    4
    « One night break »

    Booked this break via secret escapes. Requests made via email regarding room (quiet) and supper reservation were responded to and granted. All staff very helpful. Utilised the spa facilities and swimming pool on arrival which was good. Evening meal very good as was the breakfast (varied hot and cold buffet) Room absolutely fine.

  • 5
    « Great Birthday Break »

    Booked 2 night mid-week break via Secret Escapes. Very good deal including breakfast and 3 course evening meal. Beautiful old hotel set in lovely grounds and with health club just up the drive. Reception staff very friendly and room modern and comfortable. Bar is in lovely large galleried central room with armchairs very relaxing. Used the pool, Jacuzzi ,and steam room good facilities and no children allowed after certain hours - excellent. Evening meal was very good excellent menu choices and exceeded expectations. All staff were very friendly and helpful and the restaurant manager Mark was particularly memorable - always smiling and chatty and gave us complimentary coffee at dinner - he definitely made the atmosphere in the dining room. We had a great time the value was terrific and we will definitely be returning.

    4
    « Course accommodation and venue »

    A lovely hotel used as accommodation and course venue. Room very clean and large but could have done with heating being turned on as it was mid November! However soon warmed up. Bed large and comfortable. Food was fair - set menu obviously as part of course package but good sized portions. Main course not particularly flavourful (poussin in noodles and mushrooms lacked any real depth of flavour) but starter and dessert were good. Breakfast was lovely - full range of hot and cold options and extensive drinks options for a breakfast menu. Bar prices slightly steep but this is a Best Western hotel so probably in line with national pricing policy. Lovely hotel in fantastic grounds with very attentive staff. Would stay again and would recommend as a lovely base on the outskirts of Southampton.

    3
    « Disappointed »

    I had booked Chilworth Manor for an overnight stay whilst in self Hampton and had been expecting an upmarket Manorhouse with impressive public rooms and an upmarket experience. This was definitely not the case. The hotel has been set up to service the corporate conference market and as such is functional rather than in any way exceptional. Having said that the staff are very friendly and helpful. Reception is small and crowded and you then walk through into the bar area which whilst big and full of chairs is not really somewhere that you would want to spend too much time. There is nothing intimate or inviting about it. My room was on the third floor in the modern annex and was clean and spacious. Again however there was nothing that would make my stay special about the room and it was a bit like staying in an airport hotel. The bathroom was clean and modern however the shower pressure was poor meaning you had to stand close to the taps in order to get under the shower. Breakfast is a self service fair that again is functional rather than in any way memorable. The hotel serve the purpose of somewhere to stay over night but I will not stay here again. This is not somewhere to stay if you're looking for a romantic overnight or somewhere to base yourself whilst exploring the area. There are better choices out there.

    3
    « Spa morning »

    Today my friends and I arrived for a spa day booked through Groupon. On arrival (we arrived 10 mins late due to bad traffic) the receptionist made us feel quite rushed into filling out forms and choosing lunch (a selection of sandwiches or salads). As we were having our treatments ons after the other I went up first, the beautician was thankfully a bit more giving and gave me time to take a breath and relax!! Massage and facial was lovely ..and i was left to enjoy the experience and detach myself rather than constant chit chat I've experienced before. The pool facilities were somewhat basic and there was a water aerobic class on in full force when I came down to swap with a friend. Once the treatments were all done we went back to reception and enjoyed some really lovely sandwiches and free tea, coffee and juices.

    4
    « Good but not great... »

    The immediate setting is lovely, though beyond the hotel is a business park which somewhat detracts from the aesthetic and it was quite easy to get a little lost at night. On arrival staff were very helpful - some staff in the restaurant were not great though... The main house contains the restaurant and terrific cosy bar area. Our room was situated in a modern wing - it was a little soulless but perfectly clean and good value, plus there is access to the health club with pool, jacuzzi, sauna etc which was a nice touch. Our booking included dinner and breakfast, as seemed the case with a lot of the guests. Food was decent enough but given the prices (mains up to £25, breakfast £14 etc) i certainly wouldn't want to paying full price. Overall a solid, good value option.

    3
    « An enigma »

    This country manor type hotel is set in lovely ground immaculately kept. The layout is a bit confusing/ busy with a mix of old and new, the new being pretty much like any chain of hotels at the budget/ mid range price! Scaffolding was erected at the front, but older places and cascades need maintenance and can't be helped. I have to admit to preferring hotels that don't do the wedding/conference thing, they tend to get busy and if you came for relaxation you may feel somewhat cheated. The spa area was a hundred yards or so further up the car park, but was clean, tidy and modern.staff were friendly and helpful... My main critism.. was cutlery and plates were looking very tired and scratched, and worst of all....the old tatty plastic lids on top of the breakfast food at the buffet were looked absolutely awful, although the food and service were overall good...this is easily rectified, just spend a bit more to replace them and give a better overall appearance!

    3
    « Wedding venue »

    We attended a family wedding at the Chilworth Manor. I must say a great venue for a wedding, each room that we used had been dressed beautifully for the wedding. The Chilworth also has fantastic ground for photos of your day. With plenty of staff on hand all day to help make the day run smoothly, all the staff were friendly and professional. The only two problems I had were, the as I have said above staff were excellent except for one of the reception girls. She was very blunt and unhelpful, a bit more training required. The other was are room number 106. The room had cobwebs on the coving, hairs in the bath, the bath room ceiling had a horrible brown stain on it. The bed had what looked like a blood stain on the side of it. The room needed painting. I reported this to the man on reception on the day we were leaving, he said that he was surprised as that room had been decorated 8 months ago, but he would report it. Painted badly I would say, but I do run a high end building company. The hotel is having a makeover and needs it. All in all a good place

    2
    « Glad I was only there for a meeting. »

    This review is very much first impressions as I only attended an evening meeting at the hotel - but first impressions do count. It was early evening and getting dark and i had not been before - the post code for sat nav gets you near but you need to pay attention to spot the sign to the semi business / industrial park the hotel is set on - i assume in past years that was the grounds of the manner. Once located the side road to the hotel is narrow especially when a coach party is getting off - clad in skaffolding the manner was not not looking its best - but good to see it is being maintained Stepping inside it was clear this is aimed at the corporate market - whilst the bar area was grand the long corridor to the meeting venue was like any other travel lodge / budget hotel - the meeting was in a large room - not well decorated - chairs with worn covers and broken arms - bet this where weddings are held - i was not impressed. The evening finger buffet came out - sandwiches were ok - massive bowl of chips to share - no spoons or tongs so 50 or so people had to grab handfuls - so very poor presentation The sound system was terrible - crackly and just so naff - again first impressions are that any investment is in essentials rather than the detail. Tolilets were clean but the hand dryer did not work. So not impressed - gksd I was not booking in for my holiday or for a wedding - oh and last thing - the roar of the road is constant and its on a flight path. Chilworth Mannor - sounds grander than first impressions suggust.

    4
    « Cruise and stay »

    Great place to start your cruise holiday ,relax as soon as you arrive,lovely grounds good leisure facilities, and a good breakfast, However evening meal menu looks amazing but does not live up to expectation by a long way.

    4
    « Very relaxing place »

    We went a group of 10 to celebrate my husbands 50th birthday and from arrival to departure it was lovely, I hasten to add not without a few niggles but these were promptly rectified, (crumpled bed linen in master suite we assume it hadn't been changed from previous guest, and a couple in our party were upset at arriving for breakfast on second morning, to be told they were on room only, they weren't but eventually was sorted) reception staff were lovely, room eventually was lovely, the service in dining room on our first night was slow, we waited almost an hour for someone to take our order which wasn't great, but worth the wait as food was splendid. I would return despite issues as it's a lovely place and very nice staff.

  • 4
    « Excellent Hotel - great spa facility, set in wonderful surroundings but don't eat there unless you have plenty of time »

    Really nice hotel room was spacious and the surroundings set in lovely gardens and a nice spa facility free to guests. Let down was the restaurant nice food..... eventually. The waiting staff clearly had no operational manager leading them and had a hap-hazard approach to taking orders and serving meaning that our 2 course meal took over 2 hours and even then this was after I intervened twice as they admitted to totally forgetting about us.

    5
    « Pre cruise stay »

    We decided to stay in a hotel on the eve of our cruise with friends. This was an amazing Hotel. The grounds were stunning and building itself steeped in history. The rooms were extremely spacious and very clean and staff were very attentive. We walked around the grounds in the early evening and came across a deer just looking at us. There are lovely walks and a map can be obtained at reception. The Hotel is set in 12 acres of land. On arrival we were given a cream tea all in the price which was extremely nice. We did not eat our evening meal in the Hotel as found it slightly expensive but the breakfast was great. We would definitely stay here again.

    4
    « Nice hotel with newly refurbished rooms »

    Booked the Hotel Via Best Western central reservation and asked for an upgrade. On checking in was upgraded and given room 17. Room was a newly refurbished room was modern and spotless clean. Comfy bed and powerful shower in the bathroom. Ate in the bar and the food was good quality and so was the service. Staff very professional and polite. Would recommend this hotel and would happily stop again

    4
    « 2 good days in a beautiful Manor and gardens »

    A very busy hotel and the staff were great. Driving up the lane to Chilworth was fantastic as the autumn trees were spectacular. Our room was fine and we enjoyed two great dinners. The food the chef produced was excellent. Enjoyed the indoor swimming pool, just right to relax after a long walk in the New Forest.

    4
    « Beautiful country manor. »

    Stayed for 1 night with my daughter, first impression was "wow" & we were met by a lovely lady at reception, we had arrived too early for check in, but as we had just got off the plane & needed to drop bags somewhere , she arranged that they were stored & gave us a coffee before organising a cab into the city for us.. We had a wander around the fabulous gardens while we waited, a really beautiful if not somewhat over grown spot. We were a little disappointed a while later with one member of the bar staff, she seemed to be more interested in talking to her work colleague than serving us a drink, & we found the bar a little lacking in atmosphere. All that aside we really enjoyed our stay, the food was lovely, the room clean & the bed amazingly comfortable. I would highly recommend the manor & will definitely stay here if I'm in the area again.

    5
    « Visiting son at University of Southampton »

    Lovely building in fabulous surroundings. Ideal wedding venue, indeed there was a wedding fayre on when we arrived. We had a recently refurbished room with delightful views over the grounds. It was extremely nice with all the facilities expected. Comfy bed, tea and coffee making facilities. The works!!! We were joined by our son for dinner, which was very enjoyable. The staff were extremely attentive at all times, nothing was too much trouble. We will definitely be returning. Really should have another star - it deserves it!!!

    3
    « Again service lets it down »

    The hotels grounds (slightly neglected if I am totally honest) and gym made us return here and we had hoped like some hotels they may take up some of our last points. sadly no! When I come down to breakfast I want a "good morning" or a smile. Not room number as the first words I hear. On day one we were told it would a fifty minute wait for a sandwich at lunch! WE didn't wait and walked to the lovely pub just up the road! Staff are churlish and to be told you can't order a bottle of wine because you are not sat in the restaurant is beyond words the blonde bar member was abrupt when we said we felt that was ridiculous as we wanted a twenty pound bottle of wine which probably costs the hotel six pound at most, I am some what perplexed why they would have a rule like this. She had to go and ask if we could do that at last an affirmative came back along with filthy looks from barmaid. Breakfast service you stand at the worlds slowest coffee machine along with every other patron it seems! just bring me a pot of tea or coffee, it really is that simple accident waiting to happening manoeuvring between other guest with mugs in hand. You then have to queue again for toast you have a kitchen, grill my toast for me. its nice guests like service.Breakfast food is delicious and lots on offer this debacle with drinks needs to be changed. Please remember your are a hospitality industry try and be hospitable, people like it!

    4
    « nice & relaxing but food service let it down this time »

    Hotel is lovely, we have stayed here 3 times previously, the staff are lovely & helpful. I think the hotel must have been taken over as there was no continental breakfast (not that we wanted it!!) My only gripe really is that we wanted a sandwich about 8.30pm after we had been swimming, according to the guest information we could get a sandwich or bar snack anytime BUT not anymore!! Don't know what would have happened had we requested room service!!! anyway, bar snacks are only available till 6.30pm! Petty as it sounds it did spoil our evening, we were hungry but not hungry enough for a big expensive meal! Would this stop us from going again? possibly!

    4
    « Comfortable pre cruise stay »

    We stayed here for one night before a cruise. The room was comfortable and well equipped if a little dark and a long way from the main hotel area. We didn't have an evening meal as we had eaten en route . Breakfast was included in our room rate and this was satisfactory although it was rather chaotic in the restaurant that morning. The pool is lovely for an early morning swim. This hotel is convenient for the port and far superior to the one we have previously used.

    5
    « Excellent, once again. »

    This is the second time that we've used Chilworth for their Park and Cruise deal On arrival we were told that we'd been upgraded to a Superior Room in the main Manor House. It was on the top floor, so a bit of a climb, but well worth it when we got there. The room was one of their newly refurbished rooms and was beautiful. A really large room, lots of storage, a lovely bathroom and a lovely large bed. The Dinner was excellent and we felt that the breakfast was better than last year, with excellent service at both, so all in all a very pleasant stay and confirmed our decision to use Chilworth as our pre-cruise stay. We will most certainly be using Chilworth in the future as our Park and Cruise hotel.

  • 3
    « Tranquil »

    This is a really nice venue with great staff and facilities Unfortunately the experience was ruined by poor organisation of the attendees of a conference who all 50 of them descended on the lounge and bar at 5.30pm looking for there free drink Regular guest were crushed in the rush for the bar and the noise level was similar to a football match This lasted until 6.30 pm when the restaurant opened and you could escape the crowd Real pity as the rest of stay was great

    5
    « Pre cruise stay »

    Fabulous hotel and great atmosphere. We spent a lovely night preparing for our mini cruise to France. The hotel is full of old world charm. Rooms are spacious bar open all day and the grounds nice to stretch your legs after the drive

    4
    « Nice »

    We enjoyed this hotel. It was easy to get to from the motorway and yet in the middle of the country and tranquil. We booked a superior room in the old part so was close to bar,restaurant and gardens. Our room was large and overlooked the gardens. Didn't see the standard rooms but they were looked from the outside like converted student accommodation in a modern extension. The bar area was set in a high ceiling area with lots of seating and was country house atmosphere. The garden walks were nice. The spa/ pool is a walk from the hotel building - wouldn't want to do the walk in the rain. We only used the pool. The restaurant was nice and I normally don't like hotel restaurants but unless you get in the car you're captive but I enjoyed this one and liked the menu. This was a nice hotel with a good offering and I would recommend.

    3
    « Good rooms but public areas need upgrading - over-priced for 3 star »

    Newly refurbished rooms are to a good standard with stylish modern finish, great bathroom, and comfortable beds, BUT the public areas are altogether different, with terrible old style patterned carpets, a rather messy bar area spoiling the lounge atrium area, and generally bland and style-less corridors with a rather institutional feel. Breakfast area was cramped and over-crowded - it did not have a good ambience. The facilities are good - great steam room and large indoor swimming pool. So overall very mixed feelings about this hotel - if the quality of decor and furnishings applied to the bedrooms is rolled out across the public ares then this could become a really nice place but at the moment I would not stay there again - unless I was only paying about £70 a night rather than the £136 we did pay for a Saturday night stay, Currently it is not good value for money.

    5
    « spa break »

    What a lovely experience ,the staff were very attentive and nothing too much trouble, food was amazing, we even had breakfast in our room which was fab. Even though there was a wedding on our rooms were well away from it at our request . Would definitely recommend this lovely manor house with beautifull gardens

    3
    « Not quite sure.... »

    It's a lovely big house from the outside set in nice grounds and when you walk in the front door you get a nice welcome but from then on we felt the whole place was lacking in something....it might have been for the very small room we had stuck right at the end of a hall way 3 floors up (despite the high price we paid) with just one large and one small face towel for the two of us and not the biggest of beds either (so we were thinking it was a room meant for just one person) but it was just thee one night and so we accepted it.we didn't eat in the restaurant other than breakfast which was ok....but again felt it was lacking.the staff all seemed friendly enough but we think we will try somewhere else next time.

    5
    « Perfect pre-cruise stay »

    We chose this hotel as they offer a cruise & stay package, where you can leave your car parked, and retain your car keys. Many car parks around the cruise terminals offer cruise parking, but you hand your keys over for someone else to park your car, with which I am a little uncomfortable. We arrived at the hotel around two o'clock, and checked in. As part of the package, a taxi service to and from the cruise terminal is included. We were asked at check in what time we would like the taxi, for the following morning. Our room was at the far end of the hotel, which was quiet, and was a terrific size. It was very clean and very comfortable. We did not use the restaurant for our evening meal, choosing to eat out. Breakfast was very busy the following morning, and a little cramped, but we did not have any problems. The selection of both cereals and hot cooked food was very good, and we both enjoyed it. The taxi arrived at our arranged time to collect us, and we were soon at the cruise terminal. On our return from our cruise, I telephoned the taxi company as instructed, and within 5 minutes the taxi arrived and took us back to our car at the hotel. We were extremely pleased with this pre-cruise stay, and will be choosing to stay here again next year.

    4
    « Great Food. »

    Stayed here with a group of friends, and we all agreed the food was the highlight. Breakfasts were good but the evening meals a delight. Ate in for two evenings and with a varied choice we all found something we felt was exceptional. We were fortunate to meet the chef as he made his way through the restaurant who took the trouble later to bring a member of our party a handwritten recipe for one of the courses we enjoyed. That don't happen often ! The waiting staff were on the ball too !

    4
    « Stay here for Chilworth/Southampton UniversityBusiness Park »

    Second visit and equally pleasing. I would suggest the hotel considers constant staffing of the bar area and offering a couple of draft ales? The bottled IPA from the fridge was nasty. Rooms comfortable, clean and quiet with great shower, good linen and towels.

    4
    « " Great stay" »

    Have stayed here several times. not great for children though as they are not permitted to use the swimming pool most days so nothing for them to do, good for other visits though & restaurant staff are very good.

  • 4
    « Good Place »

    Lovely setting and great hotel with super gym and pool; menu has been broadened which has improved the food offering - they could go further and offer more 'home'food on the bar menu. Internet connectivity is great; the rooms good with good power points and desk space.

    5
    « pre cruise stay/park »

    Stayed in a few Southampton hotels previously, prior to cruising. From arrival till picking car up 14days later, faultless. Plenty of space to park,quick check in, clean cosy room.3course evening meal was delicious, well presented & served by attentive waiting staff.self service breakfast plenty of choice. Taxi to & from port great service.Hotel grounds are beautiful well worth a walk around.room was clean comfortable & quiet.All staff members professional/ courteous/nothing too much trouble. This hotel is perfect to start your holiday. Great price. already booked for next year's cruise. Thank you.

    3
    « not what we expected »

    Arrived Friday late afternoon, booked for 2 nights, travelling with husband and 2 teenage boys for my birthday surprise. Lovely looking period hotel from the outside, huge hall through main entrance which doubles as the lounge area. lovely fireplace but PLEASE put some colour in the hall! all it needs is some sumptuous coloured cushions scattered on the sofas and chairs and voila, you have warmth and ambience. It just looks dull, cold and dated. Dinner in the Restaurant was lovely couldn't fault it as was the service. Breakfast buffet hot and cold was good but not sure why when paying these amounts numerous people had to wait up to 30 minutes to be seated, even in a Premier Inn this doesn't happen. Tea and coffee should be brought to the table too, self service hot drinks takes the shine off a good hotel. Rooms 10 and 12 were small but comfortable, Friday night we had absolute silence and slept well, showers good and rooms spotless. Saturday there was a wedding party and woken at 2am by shouting in corridor outside kids room 12 and our room 10 we heard every noise (!) from room 9 next door. couldn't get back to sleep. heard several people from other rooms shouting for quiet. Check out.......we asked if we could use another card to settle the bill as realised we had presented our company card instead of private card, this was refused as were told it had already been charged and would take up to two weeks to be re credited to account!! Didn't think this was allowed until final checkout, never had that experience anywhere else. We would stay again as the rooms and grounds were lovely, but not when a wedding is on!!!

    5
    « Overnight spa break, amazing value »

    I stayed here recently with a group to celebrate my 50th birthday. We each paid £115 for The overnight spa package and were pleasantly surprised at the vallue for money. The cost included dinner on the night of arrival, an overnight stay, breakfast, a day in the health club including a one hour treatment of our choice. First, the rooms have been recently refurbished and were tastefully decorated with comfy beds, gorgeous bedding and all cleaned to a high standard. The evening meal was amazing! When we were given the menus, we were expecting a choice from a set menu with limited choice but were in fact able to choose from the main menu. The food was exceptional and our waiter, was great (mid 40s, sorry I didn't get the name). Breakfast was very nice also and on checking out, the receptionist was very friendly and efficient. The spa treatments went down well with everyone and the beauticians were amazing. We would also like to thank the spa reception staff (Linda) who were so friendly. We were a mixed age group varying from 18 to 50 and were all impressed with this venue and spa package and will definitely be returning!

    4
    « Nice »

    It's nice lovely grounds and the food was nice we had the cream tea and breakfast all good,the staff were nice and friendly,the rooms looked tired and the carpet was dirty needs updating but ok ish not great for the price tho but I think they are doing them soon,health centre is good, quite a good location about 5 miles from the centre of Southampton and in the countryside,it was very busy as they had 2 weddings on,i probably wouldn't go in peak wedding season as it was all about the wedding,so maybe check first,but it was nice don't think I would go back again tho nice as a one off.

    3
    « Maybe I expected too much for over 1k? »

    Myself and my husband spent 4 night here in September on the dinner bed and breakfast option in a suite ( main building - most expensive they had) THE ROOM spacious but not well designed... One small Argos catalogue wardrobe filled with room spares, 6 odd coat hangers nd NO draws at all,! Having 4 days worth of clothing for various events the lovely table/chairs and sofa in the room were used as a storage space for cloths ... Nd the floor ll along the wall too "floordrobe ". Bed was super comfy but was two singles pushed together and even the duvet was two singles zipped together also. BATHROOM I'm a normal sized women and my husband is quite slim. I'm talking size 12 maximum. You CANNOT sit on the loo the right way facing forward it is too close to the wall to fit your legs in and do what you have to do and if you do your knee is jammed against the loo roll holder on the wall. The bath is TINY I mean tiny. Anyone over my normal size could not take a bath. It was hard to rinse hair in the bath as you cannot get your arms over your head and still be in the bath. My chest is small ladies I'm talking 34 A everyone has bigger boobs than me and even I got stuck. Showering not so much of an issue but really clostrophobic. Fittings were immaculate and perfectly clean always. no space to put your own toiletries as all space was taken up by the fittings... All items had to stay in bags or on floor, no space around bath to store bits either. Bedside tables are cheap mdf and agin no draws just open squares. Desk was useless as the type selected was meant for the hanging files so you get about 3 inches at the bottom to put stuff in or it would fall out behind the desk. Draw in desk used for hotel room items and the supplied hairdryer which was actually decent. TEA AND COFFEE this room boasts a nespresso machine. It does... The oldest one they do and it came with no instructions. And you get 3 random pods per day... Your not aloud anymore either! So me and my husband could have 1.5 coffees each per day but you didn't get to know the flavour either so was a suprise. Rest of tea and coffee facilities normal nd no better than any budget hotel and oh don't ask for extra milk either! WIFI free good and easy... TV large decent but stuck to the wall ... Bed off set to the to so made viewing it awkward from the bed... Better to watch from my wardrobe... Ooo I mean sofa. FOOD not all items were available on each day and the differing chefs made it up as they went along. All bloody lovely though. ate in the main restaurant 4 nights in a row. Found enough choice to last but couldn't have done a 5th night. I really enjoyed several of the items and decided to re order on them on the last night... Different chef obviously as the portion was different, the recipe was different and well it wasn't the same at all and I didn't enjoy it. STAFF perfect always and well presented pleasure to speak too... GRIPE HERE... There was 1 child staying in the hotel our entire stay and even though we booked a room purposely because it says "sleeps 2- no room for child" we ended up next door to the only 1! Ensued night after night of tantrums, noise and absurdity. The staff in the bar and restaurant did nothing to help the situation when said child was aloud to throw food and his toys onto other people's tables and approach them etc. Said child rAn around the bar till gone midnight every night even though everyone was sat as far away from this family as possible the child still bugged everyone! Parents thought it was cute... No one else did. ANYWAY pool facilities were fab, sauna, fab everything was lovely and always clean. Would I spend over £1000 to stay again ... Not a hope in hell.

    4
    « Elegant hotel on outskirts of city »

    We were lucky enough to be given one of the newly renovated rooms on the ground floor. It was very peaceful and nicely decorated. The bed and pillows were comfortable and the big soft towels were luxurious. We enjoyed the Bar snacks but did not have the opportunity to try neither the restaurant nor the leisure facilities. We would hope to do so in the future. There is plenty of free parking and if you want to be away from the centre of town this is the place to stay.

    4
    « Quiet location »

    The hotel was fairly quiet despite being so close to the motorway. Finding the hotel was a little tricky but definitely worth it. Staff were very friendly and helpful. The bar food was very good and fairly reasonable. The room was very clean and comfortable with a view of the garden/countryside. WiFi connection was OK to check emails etc.

    4
    « Good hotel, generally elderly clientele »

    My sister and I stayed here for a one night break in August which we found on Travelzoo. It costs £15 by taxi from the centre of Southampton. Unfortunately the weather was dire so we didn't get to enjoy the grounds at all, a great shame as I gather they are lovely. The hotel seemed very quiet when we arrived but not a huge surprise on a Monday afternoon. They did have two functions on and we realised both were wakes which, combined with the quiet, made us feel rather...alive! Reception staff were very helpful with check-in and, when we found that we'd been allocated a double rather than twin room, this was changed pretty quickly whilst we had coffee in the cavernous bar area, situated in what must have once been the Manor's great hall. It's a beautiful building and has been sympathetically modified inside to suit its current use. Our room was very nice with comfortable beds, plenty of storage and a good bathroom with complimentary toiletries. The bedroom window catch seemed to be stuck open at first but maintenance fixed this whilst we headed over to use the pool complex. Whilst not large, the health club facilities are pleasant enough. There's a changing area with lockers and showers and we were given robes and towels to use. We didn't try the gym but enjoyed a swim (pool isn't enormous but wasn't over-busy when we were there) and also used the Jacuzzi, sauna and steam room. There are a few loungers around the pool but it's not like a spa and doesn't have lots of chillout space. We chatted to a few members who live locally and they seemed to make up the majority of those using the club but it is complimentary for hotel guests during their stays. Our deal included dinner in the hotel restaurant and we enjoyed our meals from a very good menu which included plenty of nice fish. Staff were slightly vague at times but very friendly and the only bodge was our bill, as it hadn't been clear to them that our food was inclusive. This caused a palaver but did eventually get sorted out and there was no issue at all with the meal itself. Afterwards we headed to the bar but it was freezing as, despite the unseasonably cold wet night, the main hotel door was lodged wide open which meant cold air pouring straight into the bar area. It's a shame as this is such an impressive part of the hotel but it had no atmosphere that night and, between that and the temperature, wasn't somewhere you'd want to stay long. There was no music and the barman was trying to take last orders before 10.30pm so they clearly didn't expect it to pick up! Whilst there seemed to be a fair number of guests staying in the hotel, most were elderly and it really wasn't that lively! We gathered that it's a popular stop-off point for people departing on cruises from Southampton, which makes sense. We enjoyed breakfast the following morning but again the weather was so rubbish that we ended up just packing up and heading off. There is nothing else to do nearby as the hotel is well out of town and in its own large grounds. This is great for peace and tranquillity and I expect most guests drive there so location isn't really an issue but unfortunately it just didn't work out ideally for us this time. Whilst I wouldn't make a special trip there again, it is still a pleasant place to stay and recommended if you need somewhere near Southampton. It gets most of the important stuff right and we felt valued as guests despite being there on a deal.

    5
    « Lovely Comfy Hotel »

    We stayed t this hotel because our usual Hotel was fully booked at short notice. What a lovely surprise. It has been newly renovated and is absolutely stunning. The restaurant was fantastic. The staff were so attentive and the food was delicious. The rooms are very well equipped with not only a kettle, but a coffee machine as well. And we got biscuits which we don't get at the 'other more expensive hotel' we normally go to. Great value for money. We will definitely be back.

  • 4
    « Lovely but Remote »

    The hotel is lovely in its own extensive grounds. The room was basic but comfortable and was kept clean. the room was also quiet so we had a goods night sleep but we needed a fan as it was too hot. Breakfast was very good with plenty to choose from and the buffet was kept warm.We used the pool once and it was a decent size to swim in. The only draw back is that its about 5 miles out of Southampton. £15 one way in a taxi, £3 each on the local bus which is a ten minute walk away but runs very infrequently or a 30 minute walk to the Hilton where there are 4 Bluestar Buses an hour at £2.40 each. The hotel is very good and all the staff are friendly and helpful.

    5
    « Sunday Lunch at its best! »

    If you are looking for somewhere to enjoy Sunday Lunch this is the place! A good location just outside Southampton and close to the motorway but after arriving along the beautiful drive you could be anywhere. A traditional hotel with a lovely welcoming atmosphere the food and ambiance in The Restaurant was great. Good menu choices & cook deliciously you will find yourself ordering all 3 courses with mouthwatering desserts such as Eton Mess, Lemon Tart & Chocolate Orange Bakewell Tart! Service was attentive and friendly. All in all great value for money & we will be recommending.

    3
    « good value tired decor »

    Nice Hotel with decent grounds, rooms were ok except walls had a lot of scuff marks. The Breakfast was good with plenty of choice, however with just one self service tea/coffee/drinks machine the queue was always 10 mins. Check in was poor in that when the room was ready nobody told us. There was a good local pub just outside the grounds, where we dined. Overall I would stay again, purely on value..

    3
    « a bit disappointed »

    My son brought me here as an 80th Birthday treat to see my familywho I hadn't seen for years.After travelling 4 hours the restaurant was fully booked. Room quite nice but no air conditioning..Only a duvet on bed,too hot for us so we ended up removing duvet from cover and usng the cover.I thought that £129.00 per person excessive considering it didn't include breakfast which we had in a pub down the road as the hotel breakfast room was packed..We have paid far less than this in a central london hotel which included an excellent breakfast

    3
    « A nice bathroom forgives a lot »

    The signage is a little subtle, but the property is amazing. Everyone was very friendly. We found the wait staff to be in need of some training (two people sharing a plate would mean two sets of flatware, napkins...gluten free request means soup doesn't get served with regular bread...I could go on) The great room and pub is impressive but I wanted to redecorate with small touches like warm lights instead of blue LEDs, lamps in corners...) If you want a real ale, you will have to go down the street. The room actually had extra and easy to reach outlets--rare!--and the bath was small but lovely. Quality mattress.

    5
    « Old charm, modern day service. »

    Stayed 2 nights in room 17 on a bed and breakfast deal. This hotel was a stately home and retains all of the features and extensive beautiful grounds that have a national trust flavour about them, however does advertises it's doing a one million pound referb, and we were lucky to stay in the room which we think was the start of this process. The first evening the hotel had a wedding, we stayed in the bar for drinks and food and all of the staff who dealt with us were polite and courteous despite having a lot going on, and always made sure the table in this area were cleared. The breakfast was busy, but staff were very visible making sure vacated tables were cleared quickly, but also staff were very attentive, continually making sure the cooked breakfast buffet was renewed or indeed covered when nobody was there. All in all a lovely hotel, the only gripe from my point of view was the bed was a bit hard, (however husband thought it was brilliant) and if they wanted to go the extra mile, perhaps a card in the room detailing perhaps a choice of pillows for those who don't like feather.

    5
    « Great hotel in a lovely setting »

    We spent a great weekend here and would definitely recommend the hotel. The rooms were well thought out with extra reading lights by the beds and the rare treat of double sockets and USB points also by each bedside. The breakfast had a good choice and was nicely cooked. We ate in the restaurant in the evening and the menu contained an interesting selection for both the adventurous and more fussy eaters. The food tasted great and was very good value. The staff were very attentive too. The grounds were lovely and we enjoyed the decently sized pool. There were restrictions on the times that children could use the pool which suited us but something to check on if staying as a family.

    3
    « Mixed feelings »

    This will be a stunning hotel - plans are afoot to modernise it and indeed our room had been tastefully updated with nespresso coffee machine aswell as a kettle. The stunning entrance hall should be the main selling point but as yet in lacks ambience and felt like a university refectory. The check-in desk is small and difficult to access at busy times because of pillars. Staff were helpful and polite. The hotel seems to attract those about to go on a cruise and/or weddings. As a couple we didn't fit into either category. There is a great pub nearby and I would recommend walking there for good atmosphere and food.

    4
    « A bit disorganised »

    We stayed on Saturday evening in a standard room whilst visiting the boat show. The hotel looks stunning and the grounds are lovely, and it's about 10 minute drive to the city. Parking was quite difficult but we found an overspill car park. The room was good and the bed was comfy. However, trying to get a table in the lounge and dinner was very difficult. Service was suspended from 7.30 to 8.30 so we ended up eating after 9. Checkout was a bit delayed as there was only one card machine working.

    5
    « Excellent hotel in magnificent grounds »

    Excellent hotel in magnificent grounds, staff friendly and helpful. Large pool and jacuzzi area and a lovely terrace overlooking the extensive gardens. Hotel very popular with conferences, celebrations, weddings etc. The hotel is ideally situated with very good transport links. There is also a lovely 18-hole golf course just a mile away. We would strongly recommend this magnificent hotel.

  • 4
    « A lovely stay »

    The second time we stayed here on the way to a cruise. We always visit the Chilworth Arms first and then arrive at this beautiful hotel. The grounds are just stunning. We sat and had a bottle of wine. We paid for dinner and it was very good. We upgraded our room to a suite that was really spacious. Breakfast however wasn't great. Long queues for the coffee machine etc. Our taxi arrived as arranged and took us to the port. A fantastic cruise. The taxi arrived within a few minutes and took us back to our car. The cruise package is just fab!!!

    4
    « Lunch on the Terrace »

    Lunch on the terrace lovely surroundings and good service. In the past the service has not been efficient so it was good to see an improvement. An interesting selection of bar snacks . I chose smoked salmon cream cheese and cucumber sandwich on seeded bread. This came with a small basket of chips.Good presentation. It was a hot day which may account for the staleness of the bread. However both varieties of bread used were not fresh. This was disappointing.Hoping for something better next time. This has not been reflected in the review score

    4
    « Good but couldBe excellent. »

    We arrived on Friday 2nd September for 2 nights in an executive room. The good bits. We were given a room at the front of the hotel which had been refurbished. The pool, sauna and steam room are excellent. The staff in the restaurant and bar try their best to please. The lady in the spa on Saturday afternoon was pleasant and very helpful. The food and beverage manager at Breakfast was very helpful, he also helped us get back in to our room when our keys did not work. The bits to improve. On arrival we found the receptionist quite condescending in her attitude, try talking to people as if you care rather than just going through a drill. The bar staff on the Friday night could not cope with the number of guests. The lady in the spa on the Friday night was rude to my wife, still don't know why! Food prices are just a little too expensive. It would be good to have somewhere to sit and relax rather than just the bar which was always very busy. If we are in the area again I would probably stay here again. £156 for an executive room with breakfast for two is not to bad.

    5
    « Cruise and stay - again - ! »

    I have to say that since we discovered this hotel a few years ago, we will not stay anywhere else pre cruising from Southampton. It's one of the nicest and friendliest Best Westerns that we have stayed in. We love it here and cannot wait to visit again in November - see you soon Chilworth Manor and all your wonderful staff

    5
    « Comfortable hotel in beautiful surroundings »

    We stayed here on a Cruise park and stay package which included DBB for one night, parking for the duration of the cruise and taxis to and from the Port. We were accommodated in the main building and had a large room with lovely views over the croquet lawn and lily pond. Dinner was delicious and full choice was included with the package (some small supplements for a couple of dishes ), buffet breakfast was good quality and the taxi service worked very efficiently. An excellent stay.

    2
    « Poor Quality »

    Whole hotel was very "old fashioned" and room was extremely uninspiring. Needs a good makeover and updating of its facilities. Felt the price we paid didn't reflect the quality of hotel we expected. I wouldnt go back here again unless it was an absolute bargain

    4
    « Hotel with character »

    Staff extremely helpful. Rooms are spread out and distance from main part of the hotel can be quite far. Check in and Check out was a breeze. Breakfast was noteworthy for variety. Hotel location is a plus if you don't want to be in the town center and wish to relax.

    3
    « Nice hotel, beautiful setting »

    We arrived via taxi from Southampton Airport Parkway train station having traveled from London. the taxi driver called it "posh" and pointed out the Aston-Martin parked close to the lobby. We were booked in by friendly, helpful staff, and could not help but notice a large number of guests seemed, like us, to be quite elderly, and somewhat wealthy. We made our own way to the room on the second floor in a more modern wing of the hotel. The room itself was very clean, king size bed, a little hard. It was quite warm but no air conditioning but a window that was wide open. There were no wall decorations or art in the room which to me made it seem rather bare, as I am accustomed to such in the best Western hotels we have been to in Canada, but maybe that will change as the renovations proceed. We were advised not to leave valuables in the room when vacant, and, again, we are accustomed to finding a safe in our hotel room when travelling. We ate at the restaurant for our first evening and found the food exceptionally good. Moreover, the breakfast was outstanding by BW standards. I'd say in rating it as "posh" it seemed a bit overrated, although the restaurant, diinner and breakfast were excellent.

    4
    « Consistent and comfortable »

    The Manor is a relaxing hotel set in beautiful gardens. Since the refurbishment the rooms have comfortable beds which is a great improvement. The swimming pool is not large but it is convenient. (For Pokemon Go fans, there's a feature at the outdoor chess board... and a battle ground at the leisure centre). According to the cruise season the rooms can be fully booked so it's worth checking.

    3
    « Bank Holiday Stay »

    Had a two night stay here over August bank holiday, really nice setting, nice gardens and comfortable rooms. Only let down for me was the breakfast service was a total shambles, I mean waiting 15 minutes for beans?? I'm not Gordon Ramsey but even I can do it quicker than that!!!

  • 5
    « Two night break with cream tea »

    I booked the hotel via superbreaks and got a two night break with a 3 course dinner on the first night and a cream tea on the second day. Guests staying at the hotel also get to use the club on site which has a pool, sauna, steam room and offers excersise classes too. The hotel is undergoing refurbishment at the moment but it doesn't feel disruptive at all. We had a refurbished room which was nice, the hotel is extremely clean throughout and the staff are a credit to the hotel, very friendly and professional throughout. The hotel sits within 24 acres and a part conservation area and the groups are superb along with the outside terrace areas. It is a great location for cruise customers or people wanting to shop as we did in Portsmouth only 30 mins away. It is probably on the pricey side for food and drink but the service weighs up to the standard expected with the prices. My only gripe would be they say vegetarian sausages are available on request but both days they didn't have any, if you don't want to cook vegetarian then please remove the sign! Food was very high quality in the evening, but like fine dining it is smaller portions as this isn't pub grub so go knowing what to expect. Had an amazing stay and will definitely go back.

    4
    « Lovely surroundings »

    The hotel is amongst very green and peaceful surroundings and is a very nice place to relax and take time out. There is a board in the reception area which says they have just finished phase 1 refurbishing the hotel which I am guessing is the rooms which we were decorated very tastefully with a nice comfy bed. The bathroom is to a very good standard, heated mirror which is fab when you have just had a shower and doesnt steam when you are trying to do your makeup and hair with an amazing power shower too! The hotel has potential to be very beautiful as time goes on with their refurbishment. The staff were very pleasant and the stay was a lovely relaxing bank holiday weekend.

    4
    « Chilcot Manor review »

    Nice hotel, with some limitations. Guests seem to come second to wedding parties, and breakfast was too limited on choices available. There was no cheese, ham or bread rolls available! As this is a pretty routine choice of breakfast, I was a bit surprised

    4
    « OK for cruise parking »

    The cruise parking part of the deal is excellent, secure parking, organised taxi to and from the terminal. All handled very effectively and easy to understand. The hotel however......we booked a family room for three. Upon entering our room, no additional bed. When rectified a virtual "camp" bed was put up barely off the ground and made up incorrectly. This was pointed out whereupon a staff member who had obviously just been smoking heavily arrived in the room, apologised and left to get it fixed leaving a horrendous smell of smoke lingering for the next half hour. Breakfast was chaos. The hotel can't legislate for everyone turning up at once I know but surely a long wait for plates to arrive could have been handled better. And if you're apportioned a top floor room and you have all your pre cruise luggage, be warned.............there are no lifts!! Great deal for cruise parking, not sure about the hotel itself.

    5
    « The most amazing gardens »

    We arrived later than expected and had an early departure. But the time we spent in the Gardens was simply divine. The Manor has a formal look as you arrive in the drive. We would revisit just to spend more time in the gardens.

    3
    « Hotel ok food awful »

    Stayed over night for cruise leaving from Southampton in the morning. At the time of writing we have just had a meal ( loose meaning of the word) in the restaurant. Our first choice of rib eye steak arrived at the table looking like a piece of shoe leather, we had both asked for medium to rare advertised as rib eye steak it looked more like beef skirt, on cutting into it was seriously over cooked, so we immediately sent it back, being put of by the look of steak we re ordered, and went for the lamb rump and cod, both arrived looking like a child's portion, the lamb had no taste, to the point where I seriously could not tell what sort of meat it was, the jus was bland and barely there, the cod also had no taste, and veg was the same, at this point we were hungry so ate the food. The head of serving staff tried to tell us it was difficult to get steaks right which in a restaurant is unacceptable, the dessert (which we ordered because we were hungry) was just as disappointing, it was obviously frozen and then microwaved, as the texture of the strudel was dry and rubbery. This meal with drinks cost us £80, we are disgusted with the food (not the service) and will never eat or stay at a best western again. The management need to seriously look at this restaurant seriously sub standard food.

    4
    « Nice location, fresh and clean rooms. »

    The good things about this hotel are, nice welcome, good location near M27, though not near Southampton. Shopping at Asda hypermarket within a few miles. The grounds are nice some very ancient trees. The breakfast was good -lovely local sausages and good quality. It would have been perfect if tea and coffee were served, as machine water for tea is never hot enough. Suggestion, staff bring toast and drinks made from properly boiled water. No soft fruits and only low fat yoghurt which I disliked. The room was recently refurbished, but it is basic, and has not a lot of style. The wood chip wallpaper was painted over, and there were some areas which could have had more attention. The housekeeper knocked on our door at 08.15 wanting to clean the room, as we were not ready, we then felt rushed to leave. The 10 am departure time is too early. At seventy nine pounds per night without breakfast we felt this a bit expensive. Drinks at the bar were not cheap, however the lack of a TV was welcome. All in all, I would recommended this hotel, it is not luxurious, but you will get a quiet nights sleep in nice surroundings.

    4
    « Nice relaxing break »

    Good hotel with lovely grounds. Room basic but spotlessly clean. Bed large and very comfortable. Breakfast good as was evening meal. Leisure facilities just a very short walk away. Perfect for a nice relaxing two night stay with friends.

    5
    « Double room, with baby, for a wedding »

    We booked this room months and months ago with no idea if we would be able to go as we were due to have a baby, he came two weeks early. The staff and hotel were brilliant. They were very accommodating, giving us early check in and spacious room as we had our baby with us. All staff very helpful. Great tv, bath, clean, nice refreshments amazing a breakfast!!!!!

    4
    « Excellent Cruise Park package »

    We usually use the Holiday Ins in Southampton and have found them competitively priced on their cruise park passages but after hiking their prices at the centrally place hotel we decided to try the Chilworth Manor and we found a winner. Excellent deal, superb rooms, very good service overall but just lacking in staff numbers at breakfast time. We did enjoy a very good evening meal here prior to the cruise and the taxi service to and from hotel was faultless. The parking is more than adequate too. Just the number of people wanting breakfast overwhelmed the staff who needed to a few more. Will we use this hotel again, most certainly if the price is right again.

  • 4
    « Good hotel with excellent surroundings and facilities »

    Good hotel with excellent surroundings and facilities The hotel is an old manor house with grand staircases and lounges as well as newer wings. The bedroom was comfortable and clean. The food was good and there are lots of places to walk in the area.

    5
    « Superb Sunday Lunch »

    Can't fault the place. Three courses and coffee for £19.95. Loads of meat, loads of choice, great service & ambience. Beautiful surroundings. We had a pleasant walk in the gardens afterwards Would highly recommend we would definitely return

    5
    « Lovely hotel »

    We stayed in a renovated room which was large, well decorated and a very large en suite. The only down side was no air con.The evening meal was to a very good standard. Lovely grounds with nice walks. A good spa/pool just a short walk from the main building. A great place to stay if you are sailing from Southampton as you can leave the car at the hotel.

    5
    « Our wedding at Chilworth »

    This was our perfect venue for our wedding at Chilworth manor, the grounds were lovely, the service was fabulous,was very impressed with the member of staff who looked after us all day, the meal was lovely and had no complains for anyone, it was overall a brilliant wonderful day and we can't fault anything so thank you to everyone at Chilworth

    5
    « Very Satisfactory »

    Stayed for two nights DB+B 18th and 19th August. Very pleased with all aspects. Booking in was fine and everything explained. When I made the telephone reservation the receptionist said there was a wedding on our second day and she would ensure we had a quiet room. It was quite a walk through the hotel and the last in the corridor (room 123), but was very well modernised, double aspect windows with plenty of floor space. It has been bought up to a modern standard with comfortable bedding and useful touches including FOUR USB sockets to charge all the kit and a lovely modern bathroom with a large mirror which had a decent heated area to stop it steaming up. Even had a small bedside alarm clock which so many hotels don't bother with. The one downer is that the mirror over the dressing table is set too high for the average person to be able to sit there and do their hair. This would be easy to move down about 300cm to overcome a silly design error. My partner had to stand to do her hair, couldn't use other mirrors as the hairdryer is "cabled in". The main light in the room didn't work (bulb missing), but my fault it stayed that way as I forgot to report it until I booked out. Used the health club, which was included in the price and the pool is a really good size and well heated. Sauna and steam room were good. The evening meal was included in the price and the quality was faultless. The hotel has a silly priced menu with inflated prices, probably trying to convince guests of the value they get. Fish and chips priced at £16. Service was fine both nights with efficiency and smiles. Wine is expensive with nothing under £20 per bottle. First breakfast time was fine and the quality good with fresh food, not even a skin on the baked beans !! The second morning was different, this was Saturday and the hotel appeared to be fully booked, several weddings on. Breakfast finishes at 10.00am at weekends, but at 9.30 they had run out of plates, bacon. mushrooms, scrambled egg, tomatoes, cups. The front of house staff did their best, but the food was just not available in the kitchen difficult to front up a fiasco. Once the food arrived it was of good quality. I would certainly recommend staying there and hopefully by then Management will have sorted out the kitchen breakfast problems. A stroll down to the conservation area and lake is well worth it the water lilies were magnificent !

    3
    « Disappointing return visit »

    The hotel itself is very good. We had a refurbished modern room with everything we needed. It was all very clean. The reception staff were welcoming and helpful. There is a large bar area with friendly staff and comfortable leather seats. We were able to sit on the terrace for afternoon tea and walk in the garden. Dinner was excellent. However we were very disappointed with breakfast. As we went in to the dining room we were told to find a table and help ourselves. Most people were wandering around looking for plates, spoons, salt and pepper and hot drinks. We were not offered tea or coffee at the table, nor were we told that we could have a choice of cooked eggs. I was particularly annoyed about this as I do not like a fried breakfast. The two female members of staff present were extremely unhelpful and unfriendly. We will not be returning to the hotel or recommending it to anyone else.

    5
    « Fabulous pre cruise stay »

    We found this via TripAdvisor and were not disappointed. Booked the cruise/stay/parking deal, which is really good value - we expected our evening meal to be the standard buffet, but no - a la carte, delicious food all included within the deal. All staff very friendly, receptionist was very informative, providing all the info we needed re taxi transfers to port, the taxi arrived slightly before our booked time, which was great as we were so excited to get to our cruise! Post cruise, just needed to ring the taxi number once off the ship, and the taxi was with us in 5 minutes!!! That is service! Only "downside" was no aircon in the bedroom, and couldn't open window very wide, it was a particularly hot night (being July), and no safe in room so we carried our holiday money/passports with us in my handbag that eve. Overall, fabulous place and we will DEFINITELY use this again.

    5
    « over night stay »

    Stayed 17th august for one night, from reception to house keeping all very friendly and helpful, check in quick and efficient. room clean and tidy. The food and service in the restaurant was excelent. Breakfast a bit of a let down,lovely staff i think we just timed it wrong. Would recommend this hotel sadly we didnt have time to explore the 12 acres of gardens

    5
    « Very enjoyable stay »

    We booked a night at this hotel through a third party on a dinner, room & breakfast deal. We don't live that far away and just wanted a night away. We found the hotel with no problem. Staff were all very friendly, helpful and polite. We had a deluxe room that was a good size. It had been recently refurbished to a high standard with tasteful decoration and good quality fittings. The public areas of the hotel were impressive and everywhere was clean. There was a lively terrace overlooking the gardens to dig and have a drink if the weather is good. The gardens are nice to walk round. We had a really nice three course evening meal. We were impressed with the food. Breakfast the next morning was also very good with everything you would expect. We used the leisure facilities in the building next door. It has a really nice pool. The only thing we would like to see addressed is that the bedroom was very warm at night. No AC or fan & only very small window that could be opened so very little air. It made sleeping hard as it was so hot. Overall an enjoyable stay and good value. Would recommend.

    4
    « A lovely night stay »

    Driving up a little lane onto this imposing building. Welcoming staff, beautiful lounge area. Good food. Internet was included. We also used the health club facilities which were clean and in good order. It was only a shame it closes at 8. Food in restaurant was slightly expensive but good and service was very good. It was good value for the rate paid and I would return if in the area.

  • 5
    « A gem »

    Beautiful grounds, stayed in a standard room that had a very good size, comfortable bed and pillows, very clean, staff from reception, restaurant and bar very friendly, food was great. The hotel had a big investment and all the bedrooms are being updated. Would love to go back and try one of the new bedrooms!

    4
    « Excellent hotel - Food a bit pricey »

    We stayed at Chilworth Manor for the first time on their Cruise, Stay and Park tariff. We all were taken aback by the lovely grounds and the character of the hotel. Our room was perfectly comfortable for an overnight stay and we had a good night's sleep despite the fact that a wedding celebration was taking place. Our room was in the new building away from the noise. Breakfast was self service but there was plenty of choice to suit most tastes. The staff on the reception desk and bar were very helpful and our taxi to the port arrived on time to collect us. We will definitely stay at Chilworth Manor again. However, if you are reliant on taxis to get around it is about 6 miles outside Southampton and it could get expensive to travel around as the fare is about £15 into town.

    5
    « Great deal on cruise Park and stay »

    I checked out costs to park for 14 days in August and was quoted £120. This hotel quoted £230 for Dinner Bed, Breakfast and Parking. I decided to go ahead because it seemed like a great deal , avoiding the stress of driving down to Southampton on the actual day of the cruise ....... ( I have been delayed by traffic before and it's not a nice way to start a relaxing break). Arrived and parked , the hotel was busy with a wedding . A very warm welcome from reception and we were allocated a hotelin the far reaches of the hotel - normally a pain in the bum but it kept us free of the noisy wedding celebrations. The room was basic and had everything a business traveller would need , the room lacked a safe which was a bit of a worry and something I have come to expect in a decent hotel. Went to dinner - very nice except for the Provencale potatoes which were undercooked. Breakfast next day was substantial with everything you might need, although hard fried eggs were in evidence . The staff here are excellent all round and very keen on customer service . I liked the way the manager got his hands dirty when the coffee machine stopped working - leading by example. The taxi transfers both to and from the port were included and handled flawlessly all in all it was an excellent way to start our Cruise and I would have no hesitation in staying again. I have given a 5 star rating primarily for the service , but when you consider that a Dinner here would average £60 per couple , then the actual cost of our room including breakfast and transfers was £50 - which is a bargain in anyones book. Although we didn't use them, the hotel has a Spa club and extensive beatiful grounds. Well done to the management and staff for an excellent stay.

    4
    « Nice stay »

    Had a 2 night DBB secret escape deal which was excellent value for money. Hotel looks very grand as you approach from the drive but, although pleasant enough, isn't quite so grand inside. Room was on the ground floor; fairly basic and dated but nice and clean (I understand they are refurbishing the rooms). Sleep quality was mixed as the bed was OK, pillows not so good. The hotel grounds are nice and enjoyed drinks on the terrace. Highlight was the evening meals; very good quality and excellent service. Breakfast wasn't as good; buffet style (including coffee machines) and the quality isn't as good as dinner. Found all staff to be very polite and professional.

    4
    « 1 night stay »

    Very nice stay with helpful staff and good pool/spa. The building is a grand old manor with matching new extensions, it has a Nice restaurant and menu The Bar area needs brightening as it looks a bit drab

    5
    « Has good character, relaxing stay »

    Found the scenic entrance at the second attempt, what a way to approach a hotel :) Parking is good, discreetly sited around the hotel. Car park surface a little uneven but in keeping with the location, very loud on the case wheels though! :D Effortless speedy check in, directions to the elevator were a little unclear, probably through repetition rather than anything else. Site staff great when asked for assistance, answers and smiles readily supplied both late night and early morning Rooms were of good quality, very clean, well furnished and faultlessly prepared. Shower was excellent, a real treat. Comprehensive hotel info folder made me want to explore the site and gardens,... Free WIFI handled everything I wanted to do effortlessly across a number of devices. Didn't try the other facilities, but confident they will meet the high standards set by the rest of the place. Have already reommended my colleagues to use this as a base when in the area, and would be very happy to stay here again.

    5
    « Excellent blend of quality style and value »

    As a regular business traveller, booked this as somewhere different, plus a great value offer. Beautiful location and building, staff welcoming and helpful - and a very good package. I was expecting the tired country house turned into a poor hotel, but this is way above that - quality of staff, food and rooms was very good - brightly lit well appointed bathrooms, good rooms (love the detailing on the skirting boards!) and a decent breakfast. Lovely setting too - very relaxing did not get a chance to try the spa - but definitely will on a return visit. Did rate initially as very good, on reflection, for value, it's excellent.

    5
    « Excellent but a bit pricey »

    Booked here for one night staying near Southampton and glad i did. Room was excellent, clean, comfortable bed and a nice shower. Nice pool and Sauna in adjacent health club with the added bonus of no children allowed which means you have chance to swim lengths. Didn't eat dinner there or have breakfast which at £14.95 is overpriced Overall though a nice place

    4
    « Nice Hotel »

    Stayed here for one night this week on a business trip. Hotel is very clean, rooms are well equipped and decent in size. Staff are friendly. This would be an Excellent rating if I hadn't have received an unwanted (and not requested) wake up call at 7am. Would be happy to stay here again.

    4
    « 2 night stay »

    Stayed here for 2 nights in July. Staff were very friendly and polite. Used the pool and sauna, well kept and clean. Bed was comfy and room 104 was spacious and clean, the internet worked and Chilworth Manor is a pretty looking hotel. I had issues with the hairdryer... it was rubbish! Ate in the restaurant and drank in the bar - all good :-) Shame there was no air con

  • 5
    « A lovely place to stay! »

    We stayed here for 3 nights before we went on a cruise. The grounds are amazing but it is a bit difficult to find - not the hotel's fault as nothing is clearly signposted in this neck of the woods. It's a great base if you want to explore the New Forest and go to county shows etc. The staff were really helpful and we ended our day sat out on the verandah with the company of a local friendly cat! Breakfast is a bit pricey and you need a car to explore this area! The entrance needs to be better lit at night. I really enjoyed staying here.

    1
    « 'High Cream Tea' - Nothing 'high' about it! »

    I directly booked with reception staff for my mother, sister and myself for a ?High Cream Tea' at the hotel for my mother's birthday treat. This cost me £45.00 altogether. There was absolutely nothing ?high' about our experience. Upon arrival at the hotel, we quickly realised it was very busy in the car park, meaning we had to park quite far away from the entrance. My mother doesn't walk well and this was the first problem that occurred. The red carpet laid out in the door way was dirty, old and shabby which instantly put us off. The reception staff advised me to go to the bar and ask someone there for our cream tea experience, this was clear that the hotel was extremely busy with loads of people stood around not really knowing what they were doing. I soon realised there was two weddings and the hotel was extremely understaffed. I went to the bar and stood there for fifteen minutes waiting to be served. This was because there was only two bar staff on at this busy time! Finally we were shown where we were going to have our cream tea (after waiting a further fifteen minutes for the girl to lay the table out for us). We were seated in the scorching sun, even though there were numerous tables under the large canopies but the girl had told us them tables weren't laid out. The whole building inside and out looked as though it was very dated, old, shabby and dirty! We sat at our hot table for another ten minutes before any drinks or food where bought out to us and to be honest, I wished it hadn't! There was only 8 teeny tiny sandwiches which had gone dry and crusty around the edges from sitting out too long, the cakes were dry and the scones totally tasteless. My sister only ate 2 sandwiches the whole time because of the bad quality! The lime and soda's we ordered were far too strong and so none of us could actually drink them, so we also left them? We quickly decided to leave the hotel as the two weddings that were also going on at the same time during the date were starting to get quite loud and rowdy. I am really upset and appalled that I paid £45.00 for this experience. However, I would have spoken to the manager on at the time on the Saturday, but we were advised that she was sacked a few days previous. So that was pretty pointless! I thought we would have been in for a treat as I have previously visited your hotel for a work Christmas Party, how ever I was clearly very wrong. I thought my mother's birthday treat was going to be good, but it was NOT what we expected from a Best Western with a ?good reputation'. I think Best Western need to look at the full packages they offer at Chilworth Manor and not just to focus on the weddings etc. I feel really upset at the fact that my money was wasted as we as a family regularly like to dine out together and enjoy nice places.

    5
    « Fabulous two nights »

    Booked two nights stay,dinner bed and breakfast on first night,bed and breakfast second night.Room was very spacious,bed comfortable and all the amenities of tea /coffee making facilities,shower/bath very nice and well tiled.Dinner on first night was really value for money,good menu and a free bottle of wine on my meal deal.Breakfast each morning was eat as much as you like really good start for our morning.Mark the duty manager and all the staff run this hotel very well and are extremely experienced to provide a good service.

    3
    « Looks good, but »

    This place used to be student accommodation. It's a grand house set in magnificent grounds, but doesn't live up to those first impressions. Somehow it still feels like an institution. The room we were in was clean and well furnished but not very interesting - or big. The catering was mainly bought-in pre-prepared dishes. Perfectly pleasant, but not very interesting. The wine was the usual hotel mark up, and not very exciting. So fine as a one night stop, but not a place we'll visit again.

    4
    « Nice hotel »

    Good sized rooms, although looking slightly tired in places but clean enough. The restaurant downstairs served a high standard of food but the breakfast buffet was a bit expensive to say it was no different to any other we've had. The continental breakfast was much better value of cereals and toast etc. The bar area had a nice atmosphere but not much choice of beer,unless you like Spanish style lager. The fitness suite is well equipped with nice swimming pool,steam room, jacuzzi and sauna. The hotel is about 10mins walk to the local pub,but the driveway through the grounds is not lit so not very good for walking back when it's dark.

    2
    « Worst Western »

    Could be a good hotel. Warm, welcoming staff. Fabulous bar area. It all went down hill in our room which was about as far away in the hotel as you could be without ending up in the Solent. Phone didn't work. TV didn't work (no signal). Hot water didn't work (luke warm). Internet was poor. A wall mirror that was perfect for kids and Hobbits, but not for anyone over 5 ft. It took 2 calls and 50 mins for assistance to arrive by which time we had lost the will to live and surrendered to an early night.

    4
    « Worth a second chance »

    The hotel is lovely, also a good setting, the food was more than adequate, but the hotel lacked staff, there was a wedding on, and this seemed to take a lot of the staff away from their duties. in saying this the staff were very apologetic, and I would try them again.

    3
    « Good location for University Visits »

    Stayed here to attend our son's Southampton University graduation ceremony. As ever, the hotel was extremely convenient for this and we will most probably come again. This was our second visit to the hotel and although the room was well equipped, clean and comfortable (but a bit on the small side for the price), we did note that the cleanliness of the brass work on the doors in the corridors needed some attention, breakfast was not as extensive as two years ago and that the garden portion of the surrounding park seems to need a few more people to work on it to get it to get it back to its previous standard.

    4
    « Great location and value »

    We stayed for two nights, dinner bed and breakfast with a travelzoo deal, which was excellent value We were lucky enough to have a corner room which was slightly larger, but we saw a standard room which was still a reasonable size. Our room and the one we saw looked recently refurbished Dinner was very good with plenty of interesting choices . Breakfast was a buffet with a good choice, but the queues for the buffet the toaster and hot drinks area was a bit frantic at times Swimming pool was a good size There were weddings going on both nights, which kept a lot of people away from the restaurant and bar area so no real problem getting served A good pub ten minutes walk away if you fancy a change Hotel grounds are lovely with a nice walk through a conservation area We drove to hamble nearby for a good walk during the day Would stay here again

    3
    « Acceptable Pre-Cruise Stop-over »

    We chose Chilworth Manor due to its convenient location and the value for money stay and park package that they offer. I booked by telephone and was impressed with the friendly and efficient service provided by Chelsea. Arrival at the hotel is very grand as you wind your way down a long, tree-lined drive. We were checked-in by Ben who again was very pleasant, friendly and professional. Our room was on the ground floor of the new wing, towards the end of a fairly long corridor. The room was pleasant without being luxurious and was spotlessly clean. There was a flat-screen TV on the wall with a good range of freeview channels and good reception/picture quality. Considering that the room was recently refurbished, we both felt it was a glaring omission not to fit in-room safes in standard rooms - especially bearing in mind that they are marketing the cruise package. The bathroom was spacious with a large walk-in shower with glass screen and large mirror on the wash-basin wall. The room was not advertised as an accessible bedroom but I feel it may have been designed at least with that in mind. The wash basin was incredibly low which made it a little uncomfortable to use for two average-height able-bodied people. It looked as though the bathroom in particular was pretty newly kitted-out but perhaps needed some snagging. The riser-bar holding the actual shower head was loose and there was some water-seepage under the bottom of the glass shower screen. Some of the finish on the paintwork could also have been better. We were meeting some friends who are local to the hotel prior to going out for dinner with them and had hoped to have a bottle of sparkly out on the terrace overlooking the lovely grounds. Sadly the British Summer was not playing ball so we had to have our drink in the bar/lounge, which is possibly the only lounge-type area in the hotel. This is in the main, old building of the manor which is very impressive, let down only by minor detail - like the mix of lighting high up the walls/ceiling. The beds proved comfortable and the hotel was very quiet overnight. We took the included breakfast the following morning in the hotel restaurant. It is a large room with plenty of space between the tables but somehow lacked any real character. Breakfast is self service and included all the basics but nothing more. Tea & Coffee is also self-service, which is a bit of a shame. Automatic machines do not produce great coffee and personally, I prefer a pot of tea to help myself from. There were enough staff on duty but they did not appear very pro-active. Breakfast quality was variable, the bacon in particular being quite over-cooked and dry/chewy - not intentionally crispy. I tried to eat mine but had to leave most of the bacon and when the plate was collected by a waitress, I politely mentioned it was very dry and chewy. The response was "oh" - no "sorry about that" or "I'll tell chef". Our transfer to the Cruise Terminal had been booked for 12.00 so after ensuring everything was re-packed, we took a stroll around the very extensive and lovely gardens. After that we had a coffee in the bar/lounge, which is also included in the cruise package(although only filter coffee or tea, no cappuccino or latte etc). We retrieved our valuables from reception and checked out - this was again friendly, efficient and professional. The taxi arrived on time and transferred us swiftly to our cruise ship. All in all, a perfectly acceptable and comfortable stay. With improvements to the breakfast service/quality and installation of safes in all rooms, a very good rating would be appropriate. I would however happily recommend the good value cruise/park/stay package.

  • 4
    « Lots of potential, some of it realised »

    This is a historic building and some of the public rooms have the potential to be fabulous but they do look a bit tired and slightly functional at present. Perhaps they are going to be updated to the same standard as the bedrooms which are very comfortable and smart. There are USB ports at the bedside tables so easy to charge up electronics. I liked the mirrors in the bathroom which have a small heated area to avoid total steaming up! The food in the dining room was pleasant enough, with a reasonably varied menu (several vegetarian options) and the staff were friendly. The carpark (as Robert J says) is very full as lots of people use the place as a base for starting a cruise. We didn't visit the spa as we had little time (although we might have done so if it weren't outside the main building). The gardens do look lovely but a little overgrown - but I guess very expensive to keep up!

    4
    « Great location »

    Spent a few days here. Clean room lovely view and well stocked with refreshments and toiletries. Good location, an hour from Salisbury, Stonehenge or Portsmouth. Located in parkland so no traffic or noise. We had the continental breakfast at £7.50 as thought the £14 for adding cooked breakfast was a little steep. Bar was ok but needs a range of local bottle beers as well as the standard. If it's hot there is no aircon or ceiling fans but you can get a desk fan from reception if you ask. Staff were very helpful and pleasant. Tried the restaurant and the food was good and reasonably priced. The Chilworth Arms a ten minute walk away is excellent with both local beer and food. Maybe the hotel could put some lights down the driveway as it is very dark if walking back. We would stay here again.

    4
    « Absolutely amazing! »

    Be prepared to pick up you jaw from the floor as you approach the hotel. Surrounding park is an absolute masterpiece. Immediately after the entrance you will find yourself in a bar/pub area, that leads to the restaurants, functions rooms and guests rooms. It all looks a bit outdated, but it only adds to the climate of a great Manor Place. Sadly you have to leave the building to get to the spa area, which may be a problem if its raining or cold, but all facilities like decent swimming pool, great sauna, steam room, jacuzzi, gym etc will definitely make up for the distance.

    4
    « Chilworth Manor Hotel »

    Perfect hotel for access to Peppa Pig World. The reviews for this hotel are varied and when I read some of them I was concerned. Having said that we found the accommodation to be ideal for my daughter wife and I and the connecting door to Nana and Grandad was perfect. Yes the rooms we stayed in were not huge but we didn't go there to sit in the room!! The breakfast was great on both mornings that we stayed and all the staff were nothing less than professional and polite. Be aware that if you have young children there are some restrictions on access to the pool which were not apparent to us when we booked, however there is a water-park close-by Romsy Rapids. When we come back this way we will definitely stay again, thank-you for a relaxing visit.

    5
    « BIRTHDAY and ANNIVERSAY »

    We spent two nights at Chilworth Manor. My wife and i were very impressed with the drive through the gardens to the Edwardian house, the staff at reception were very helpful but forgot to tell us door numbers had changed we were looking for room 4 but the door had 204 on it we did see the funny side. A maintenance member of staff came to the rescue he did point out the hotel is under going a refurbishment at present. We stayed Dinner, bed breakfast all excellent. We also had some relaxing time at the health club well worth a visit pool fantastic. We will return when in area.

    5
    « What a fabulous hotel! »

    We booked the hotel as we were arriving in Portsmouth from France fairly late. We like best western so we selected one from the franchise. We were warmly welcomed and offered help with our bags. Nice room, very modern, comfy bed and great toiletries. Tea and coffee were nice and welcome. Breakfast was lovely, lots of choice hot and cold, with kippers and porridge cooked to order if you wanted. Coffee was from a bean to cup machine. Although we didn't really have time to explore, the grounds were really nice. We will certainly return and would recommend this hotel

    3
    « Basic but comfortable »

    The hotel public areas are a bit tired and drab - the hotel seems to be used as a cruise stop over - leading to a very full car park. The restaurant is very function in terms of decor - formica tables etc. - but the menu is very good served very efficiently by a very friendly team The bedrooms are more up to date than the rest - all the basics clean and confortable

    4
    « You could live like a Lord here. »

    We spent 3 nights at Chilworth Manor. On arrival the front facade appears somewhat disappointing- it is built of brick and not of stone. The great hall is fantastic- really makes the visitor feel good. For two nights we were in room 110s. It was a fine modern room with good space and a neat bathroom. After 2 nights we upgraded to the old house. This meant we glided up the main staircase on the way to our room. The room was beautifully decorated with a view to the front garden and a beautiful bathroom. Our only criticism was the room was smaller than our previous room. we took the continental breakfast which was good. There is sometimes a queue for the toast or the coffee machine. Staff were helpful. I needed help to reverse my long vehicle from the first car park which was full. Reception were helpful when we lost a wallet.

    4
    « Edwardian Hotel except the bedrooms »

    Was very impressed when we arrived to find a stunning Edwardian Hotel, friendly and helpful check in. Room not ready so had sandwiches etc in a lovely period bar/sitting room and looked forward to seeing our room. Our standard double room was located in an add on building attached to the main building, but the contrast could not be more different. The room was clean, bathroom nice and modern, but I thought we must have entered a different hotel, far from being Edwardian this was bland bland bland, Boring beige walls, white bedding, drab coloured curtains and carpet, may as well have been in a Holiday Inn. Even a splash of colour like some cushions or a picture could have lifted the atmosphere. Apparently there are rooms with more personality, you have to pay a supplement for them. Breakfast was very nice, and this hotel is well located for the M3 and the docks

    5
    « Pre cruise stay »

    We stayed here for one night on a dinner, bed and breakfast plus two weeks parking prior to our cruise. Check in was smooth with very pleasant receptionists. Rooms were excellent and recently updated. Lovely grounds and setting. Both Dinner and breakfast were excellent with impeccable service. Parking was easy in hotel grounds.

  • 5
    « 5 star Health Club »

    My wife and I enjoyed a relaxing day at the Health Club. We both used to be members of the club before moving away from the area, so we thought we'd treat ourselves when we were down visiting. The same great service, warm welcoming smiles and the club is looking immaculate. My wife enjoyed some treatments, that she loved while I chilled out isn't the pool, used the gym facilities and then watching some of the Euros. Really chilled and still as good as it's always been.

    2
    « Unpleasant room smell »

    Stayed at this hotel for one night on 2nd July. A party of four, we had two standard double rooms. One of the rooms had a really unpleasant smell. We approached one member of staff who claimed not to speak english. A second staff member also claimed not to speak english. A third staff member confirmed they spoke english and came with me to the room. When they entered the room they explained that the unpleasant smell was only the toilet!!! I went back to reception and explained what had gone on and in fairness they changed the room. Our booking included breakfast but we went to the dining room and had to wait in the bar as the restaurant has nowhere near enough tables to accommodate the number of guests using the hotel. Breakfast was from 08:00 to 10:00 and at 09:40 people were still joining the queue! Cheap but not totally cheerful would be my summary

    4
    « Nice location, very friendly staff - good hotel! »

    Stayed here for a wedding (the reception was held in the Hotel too) - a nice room, just a standard Best Western. We paid £99 (wedding discount) for a double room and breakfast (which was extensive) - which was a good deal for what we got. Experienced only a little of the hotel, asides from the bar and reception venue, but one thing that did stand out was that the staff were all excellent and friendly, from the movement of arrival to check out.

    5
    « Excellent stay »

    The hotel ws very comfortable, and quiet despite having a school prom one of the nights I stayed. It was good to have theuse of the leisure centre too, and the gardens would have been lovely to use if the weather had been better.

    3
    « Pleasant stay »

    We stay here overnight every year when we visit Goodwood Festival of Speed. It's great to see that refurbishments are happening as it was starting to come a little dated. Had dinner in the restaurant and was disappointed to be served frozen chips when paying £15 for fish and chips!! We asked for breakfast to be delivered to the room due to needing an early start but there was no cutlery on the tray and not everything was available that was requested. I just hope this was a one off as we've not encountered these problems before. The staff are always warm and welcoming though.

    5
    « Great Venue! »

    We stayed here on business recently. The rooms looks like they have recently been revamped to a high standard, clean, good size on suite. The service was great from all the staff, Bar, Restaurant and reception. We had an excellent time and would return if I was to suggest anything it is that bar and food prices are a little on the high side. Otherwise great!!!

    1
    « very very bad custemer service in the spar »

    i stayed in this hotel ,on saturday the 25th of june 2016 ,we went straight into the spar, my partner sighned in, i saw tea and coffee, facility,s i asked Megan if i could take a coffee through to the pool area, she said she did not want me to, so i just went through, and sat around the pool on the lounger,s there was 3 other lady,s sitting around the pool area, i asked them if they were drinking hot drinks they said they were , so i went through, and got a hot drink, there was a boy called JO there i said i think it is quite unfair,it is one rule for one ,and one rule for anther? i said there are 3 ladies sitting in there drinking hot drinks , so i took my cup of tea ,around the pool, when we came out of the pool erea, Megan was at the desk, JO was watching football, i said to Megan, i think it is very unfair, you told me i can not , take a hot drink, around the pool erea, you can not have one rule for one and another, she then said i decided i did not want you to take one in to the pool erea, , me and my partner sat down by the telly, near Jo who was watching the football, i said to my partner i was very upset about Megan,s descion,, my partner said we will speak to the maneger,, Megan started laughing very loudly, and said ,well my name is Megan,,,, so we got up to leave ,as we were leaving Jo, shouted ,you were abusive to us ,and i retailiated,back, i felt Megan and Jo bullied me ,they both were shouting at me as i left, i left very very upset, i then went to speak to the maneger, who gave us a glass of wine each,i feel both Jo and Megan ruined my stay at the hotel, and they are a very bad reflection on the hotel i have stayed at lots of secret escape hotels and this is the worst

    3
    « Average stay but very good wedding »

    We stayed here for a wedding. Everything relating to the wedding reception was great - the service of the staff and general running of the day was great. As a hotel it's average, the rooms are small and basic but comfortable. The breakfast was muddled and busy and we had to wait for them to refill the food and drinks as it had run out before service was over. We'd stay again as the staff were so helpful but food service does need improving.

    4
    « overnight stay before cruise »

    Great location.Nice grounds. We booked two rooms for two couples and for some reason were put in completely different areas of the hotel ,miles apart! So best to check that out when booking. Hotel and rooms nice and clean.Staff very friendly and helpful.Rooms were very nice and we had a good nights sleep. I would use again

    3
    « Could do better - but would return. »

    Nice place on arrival. Rooms good and grounds really nice. We had a problem with 3 out of 4 of our meals and they were not cheap. this was rectified with nearly £60 taken off the bill and a free bottle of wine. This is not the reason for the 3 stars though. We were booked in for cream teas the next day and ordered them for 1pm outside. We sat down outside but tables werent cleared. We waited, and waited,amd waited. I went in to cvhase up at 1.30 and told its being made. Being made???? tea and scones? The waiter who served me was rude and arrogant. Nothing came so went back 10 mins later. No one at the bar. Then we waited, and waited and waited. 2 o'clock now. Only wanted a bloomin cup of tea and a scone. Complained to whoever we were lucky enough to find and eventually at 2.10 got the cream tea. 2 scones each and a drink. Will give it a miss next time

  • 3
    « Nice hotel »

    Chilworth is a very old building with the charactoristics you would expect. Breakfast left some gaps with a struggle to get a cup of tea bu a tea bag in the cup then hot water. Go back for milk, go back for a saucer etc. My main problem was having no handrail on the bath making it very slipery and dangerous. The shower was good however. The staff were all lovely and made me forget the minor problems. My decision as to going there again. Yes if the price is right.

    5
    « BEAUTIFUL »

    Beautiful hotel/ spa and grounds Delightful walks Excellent staff and very good beauty treatments I will look forward to staying again and would highly recommend it The decor pleasing and obviously a lot of improving still ongoing

    5
    « Best Manor »

    Returned from a 2 week break in France for an overnight stay in Chilworth Manor Southampton. We booked a double room on a room only basis for £80. We were fortunate to park outside the entrance despite it being busy with a wedding the next day & school proms being held that night. A beautiful looking building with lush green grounds. Check in was friendly & efficient with our keys ready-the quickest I've ever been checked in which was very welcome after a 8 hour drive & 3 hour ferry ride. A young lady and gentlemen on reception. Both worked together so check in and pre card authorisation for drinks etc was seem less. The chap had two card machines running concurrent for both couples to be served at the same time. No waiting! I asked about directions to a restaurant that we had been told about & the young lady recommended a different venue. We would of eaten at hotel but after 2 weeks away fancied an Indian meal. Straight up to the rooms. Not huge but sufficient space. A standard double with nice view of the grounds. Crisp clean white bedding, hospitality tray, desk mirror and comfy chair. Spotless & nicely decorated. The carpet looked new & it appeared freshly decorated. Bathroom was spotless too with nice toiletries, flannels and huge fluffy white towels. Even the shower curtain was bright white and freshly laundered! Shower itself was a bit slow worked off a mixer tap but adequate. Ample hangers, an iron and ironing board plus hairdryer was provided. Information in the room showed room service su A drink in the bar with average priced drinks, a lager & wine less than £7. Plenty of seating including leather sofas by the open fire which as it was June wasn't lit. The room had plenty of seats, felt informal & relaxed. There was a huge chandelier above & the room was gallery whereby you could look up to other rooms. The fire place I'm sure, would be amazing at xmas! Taxi was called by reception , off for our meal. A lovely Indian restaurant, 5 minutes away. Unfortunately it was rush hour & an accident meant it took 40 mins & cost £20. Back to hotel we enjoyed a drink & coffee before retiring for a quiet comfortable sleep. We decided on breakfast so paid just under £15 each on entry. The gentleman who took our details was friendly & cracking jokes. We sat at a nice table by the big open sash window. Typical hotel breakfast. Cereals, fruits, toast, croissants, pan au chocolate & full English all on offer. Nicely cooked & replenished as necessary. Coffee & tea was also self service. Breakfast served until 10:30 I a weekend & Check out at 11. Checkout was also quick & efficient. We didn't really have time to enjoy the beautiful gardens & seating but think we will return around Christmas time to enjoy the ambience & atmosphere in the winter. Would recommend, this hotel is undergoing refurbishment & in my opinion is a little bit special. ??

    2
    « Hit & Miss »

    Evening meal was good. Otherwise nothing to shout about. Lots that could have been better which I've notified BW of via their feedback form. If booking now, I'd advise asking for a room away from the painting and decorating otherwise your dealing with paint fumes and workmen.

    5
    « Character and Charm »

    My husband and I stayed for one night, I wish it had been longer, on the way to visit our son. The staff were very pleasant and the food excellent. The room was spotless and quiet overlooking the lovely garden.

    4
    « Enjoyable »

    Stayed one night en route to Southampton docks for a cruise. Staff were friendly helpful & efficient, the room was clean comfortable, well appointed and recently decorated. Registration was straight forward and fast. The restaurant has a wide choice of dishes for the dinner menu and the standard of food and presentation was extremely good - reservations are advisable.

    4
    « Lovely surroundings, a shame about the bed »

    Stayed for the night on a weekend away. Lovely place, great staff & fantastic food. Disappointing bed for a 'deluxe' room. Enjoyed the spa/swimming pool facilities. Overall happy with the stay but the bed let the place down.

    5
    « Ideal Hotel »

    Excellent holiday very good accommodation and location ideal for stopover to Europe or to visit local heritage. Staff were all very friendly and helpful and what was on offer was excellent value and quality.

    3
    « A relaxing break »

    The new owner is refurbishing this hotel and it is being done tastefully and in line with the history of the building. The linked pool and fitness centre are great! Our room was a standard double and was small but clean and most items new and modern. The evening meal was very nice but the breakfast buffet was very limited for vegetarians.

    5
    « A taste of Luxury »

    An excellent place to visit for a Spa Break. Hotel is set in beautiful gardens which are great to have a walk especially after a hearty meal. The food was of a very high standard and excellent customer service in the restaurant. Many different Spa treatments, I had a massage which I can recommend. There is a huge pool and Gym which I did not use but were a very popular option with the other hotel visitors. Just the place for a relaxing time. Thanks.

  • 5
    « beautiful setting »

    A lovely hotel set in beautiful grounds. Staff could not be more helpful. The leisure facilities were in a separate building but this was just a short pleasant walk away, Our room was a little on the small side but beautifully decorated. When we are next in the area we would most certainly stay at this hotel again.

    5
    « Restful overnight stay »

    Lovely clean rooms, comfy beds, helpful staff. Quite a lot of business people there due to conference facilities which made the dining room very noisy so we ate elsewhere. Breakfast self service but lovely hot coffee served and good full english breakfast. Building work being done at present but didn't intrude. Sat on terrace on a glorious evening- very quiet. Will be very nice when grounds are fully up to scratch. Lifts need upgrading and card keys to doors caused a few returns to reception. Staff were excellent with my autistic son.

    4
    « Beautiful hotel with lots of character »

    The drive from the main road to the car park is lined with rhododendrum trees, so May/June is the best month for the flowers. The grounds are lovely with some great walks around the conservation area. The hotel is being re-furbished but has kept its original character. The choice of food is very good, quality excellent. We were there for one night with evening meal, bottle of wine and breakfast included. The hotel is very close to the M3/M27, so easy access.

    5
    « Overnight stay »

    Splendid hotel with loverly grounds. Clean sheets and clean rooms. Bar staff very friendly and ever so helpful head waiter at breakfas. Would definitely stay again if in the area and maybe try out the pool.

    5
    « Excellent Hotel »

    Hotel is welcoming, both on the approach to the building itself (up the long drive and through the grounds) and when you get inside. Rooms are modern, clean and spacious. Food was delicious, both at dinner and breakfast - service also very good and friendly staff. Great hotel for both business and leisure, as free WIFI and pool etc are excellent. The only slight negative would be the temperature of the rooms as there is no Air Conditioning, but there is a fan in the room. Would definitely stay at this hotel again if in the area and would recommend to friends and family.

    3
    « Work in Progress »

    This is a lovely Edwardian property in stunning grounds. However, the hotel needs a lot of refurbishment and TLC before it comes up to scratch. I was told that a new owner has taken over and that he has plans to invest a further £1million. I just hope that will be enough. We were allocated a room for the disabled (without being so advised). The shower, without an anti-slip mat, was potentially lethal. Dinner was average with one starter being incorrect and all vegetables completely unseasoned. Breakfast was a bit of a joke. Overcooked food kept hot in antiquated chafing dishes and everything, including getting your own tea/coffee, was down to you. Nice terrace for pre-dinner drinks, served by a welcoming young bar lady. She, and our waitress, Caroline, were the only redeeming features to our stay. Go back in 5 years.

    3
    « Beautiful place but some problems »

    The room we stayed in was spacious and clean with good amenities and thoughtful additions like usb ports and plug points by the bed. I did find the lay out impractical though... for example the telly on the wall was in a diagonal position to the bed and could not be turned to face the bed, plus it was small and pretty far away. The room also got very hot at night and there was no air conditioning, but that wasn't a huge problem as the windows let in a breeze. The bed was a small double which I didn't mind, but given the size of the room it was strange to have so much wasted space around the bed. It was comfortable none the less. Our last night was a rubbish nights sleep, due to loud wedding guests and music at gone 1am, in the main lobby area which is a level lower, but still very close to the rooms, and outside, right where our windows were... But what can you do! The grounds of the hotel are really beautiful and it's lovely to take a stroll around them. The staff were very friendly and accommodating. The wifi is probably the best wifi i've used at a hotel/public place. No lagging or poor service. Unfortunately the spa was fully booked all weekend so we didn't make use of the facilities. All in all I enjoyed my stay and would consider returning.

    2
    « Tiny bed »

    We stayed for one night booking a double room but the bed was not much bigger than a single- very difficult for a couple who are both six foot! Worst nights sleep ever but reception were not interested in our complaint. Nice hotel for very small people only

    5
    « Beautiful English Castle! »

    Near Southampton, a city that apparently does not know how to capitalize a fact that from that city sailed "Titanic" on its final journey (in fact it is not possible to access the doch 4 - even with payment!!), is small suburb named Chilworth with a beautiful English mansion called "Manor" which is part of Best Western hotel chain. Beautiful parks, the real English grass, small lake, you will enjoy more then visit city of Southampton. I hope i will have time to come again in this place....In the morning rabbits and squirrel come on the garden in front of hotel...Unreal nice!!!

    5
    « Relaxing weekend break »

    Booked a standard room and it was very good. The rooms and ensuite appear to have been recently refurbished. Some nice touches including a bathroom mirror that has a centre panel that remains demisted after a shower and USB charger points in the bedroom sockets. The free wifi was good and we had no problems with bandwidth in either the bedrooms or the lounge area. The restaurant was excellent, especially the chef's specials. They coped well with a wedding and regular guests. The bar area is nice with a good selection and not too overpriced. The gardens are lovely and would be fun for children to explore as well as the adults. The weather was lovely whilst we were there and so we didn't get chance to try the spa or leisure centre - it gives us a good excuse to go back one day. The only slight criticism is that there no air conditioning, but in England it's not required very often. There is a fan in the wardrobe though.

  • 5
    « Great grounds and restaurant »

    Beautiful relaxing grounds, lovely hotel and the restaurant was fantastic. Highlights were relaxing in the sun with a drink on the terrace, and the grand but welcoming lounge and bar area. We had dinner in the restaurant and it was excellent, as was the choice on the breakfast buffet. The staff were friendly and made us feel really at home, especially the manager Vally.

    4
    « Back Again »

    We first used this hotels Cruise and Park Offer back in 2012 and weren't disappointed Since then its had a make over and the restaurant is doing food that enticed both of us So it made sense to book for our pre cruise stay once again and we were delighted to be staying in the recently refurbished rooms in the Manor House. The Evening Meal was of a high standard and we enjoyed a drink in the open lounge area before heading to bed. We discovered in the morning the Air Conditioning wasn't working but simply opened the Window [Reported on Departure and they were on the way to fix it before we left] Breakfast was a little limited just wholemeal Bread and only one jam, the Eggs had sat there a while but again I am sure if I had asked fresh would have been provided Our Pre booked Taxi arrived as Scheduled On our return the taxi collected us without issue

    2
    « shabby »

    Really really needs refurbishment, furniture very shabby and dirty. The double room I had was a single with a three quarter bed, but they could do nothing about it because the hotel was full, thank god my partner and I are small. Also the room was very very hot, but could not open the window due to the noise from the kitchen. Lastly they gym belongs to a club, so in is not 'in-house' and closes early during the holidays.

    5
    « Afternoon tea on the terrace »

    Really lovely afternoon tea on the terrace. Sandwiches delicious with really lovely fillings. Scones , fruit and plain were nicely warmed with lovely jam and clotted cream . Great selection of dainty cakes which were light and tasty. Lovely position for afternoon tea. Definately recommended.

    3
    « Lovely place....but... »

    All reviews on this site are pretty accurate...amazing grounds, renovations taking place but not intrusive. Bar area is dated and in need of updating. Our room had been refurbished and could do with a larger bed. My husband and I are quite small people but every time one of us turned over, we woke the other...! The biggest area of concern here though is the utter chaos that is breakfast. I had to ask for bread for the toaster, cups for coffee, spoons for cereal, milk for tea. The layout causes bottle necks of queues. Every member of staff was courteous and polite and I don't blame them but there was an absolute lack of leadership throughout breakfast no one appeared to be accountable and as a result this was a poor experience and would prevent me from returning to the hotel... Which is a shame

    5
    « Great venue with excellent gardens. »

    Booked two rooms and stayed at this hotel on Thursday night 26th May 2016 . we were delighted with the cleanliness, comfort and leisure facilities. Nice swimming pool.The staff were friendly and helpful but I must say on the downside the service in the dining room, although polite, was very slow indeed. Food OK, a little pricy, well presented but could have been better. We will stay here again when in the area but would definitely find an alternative venue to dine of an evening.

    4
    « Very relaxing place - love the gardens »

    We booked a single night stop on our way to a cruise. It wasn't the easiest of places to find and sat nav has the potential to get it wrong as there are 2 turnings very close together. It looks odd turning onto what looks like a science park/light industrial park. Having found the place I have to say it is gorgeous. At this time of year the rhododendrons are magnificent and well worth a walk through the gardens before dinner! We found our room was spacious, spotlessly clean and very comfortable. As the hotel is away from main roads etc. it's also very quiet. Room facilities are good. Plenty of tea and coffee provided in the room. Bathroom was a reasonable size as well. Generally we found the staff were polite and helpful.They worked hard to sort out a small issue we had with our booking and everything was resolved really quickly. The food was good, well cooked and presented. My only comment would be that the dinner menu it is seriously overpriced for what you get. For example 3 very small and thin medallions of pork on a great pile of spinach did not merit the price charged. On the other hand the fish my husband ordered was a good portion size. The other issue with the dining arrangements is that they need to keep windows open to prevent the room becoming too hot. So beware of sitting too close to the windows or you will end up with cold food very quickly. Breakfast was good, with a good choice on the buffet. I also liked that they had covers over the hot food which helped to keep things hot. It was a 1st to be able to have baked beans from a buffet that were hot! Well done whoever thought of putting these covers on. Overall we enjoyed our stay and would use the hotel again.

    5
    « Great setting, excellent food and service »

    This hotel is set in it's own grounds, with a lovely sun terrace, well kept gardens, ample sized rooms with en suite facilities, and a large restaurant serving a wide range of excellent food. The staff were very attentive, providing constant service in all areas.

    5
    « Quiet and comfortable »

    Situated just outside Southampton this hotel would make a good base for anyone wanting to explore Hampshire and the New Forest. Set amid beautiful grounds backing onto a nature conservation area it offers an oasis of tranquillity after a busy day. I stayed only 1 night and chose the hotel because I was attending a conference there the next day but will certainly return for pleasure rather than business! The architecture in the public areas is grand but the bedrooms are well-equipped, clean and modern. The hotel is currently undergoing further renovation but the building work is unobtrusive. Check-in and check-out the following day was quick and efficient. All the staff were friendly and helpful (which means a lot!). Dinner and breakfast were of good quality and the restaurant and bar reasonably priced for a hotel of this standard. Conference facilities were very good and included a tiered lecture theatre. Free Wi-Fi was available throughout the hotel. I arrived in time to try out the adjacent leisure centre. I didn't feel energetic enough to use the gym but enjoyed the swimming pool, steam room and Jacuzzi. Towels were provided for guests and lockers were available in the changing room. The gardens really are a delight. In May the cherry blossom was out and the ground still carpeted with bluebells and narcissi. You can stroll into the conservation area with its lake and meadows and imagine what a life of ease and luxury might have been like when the manor was built. At this point I usually reach my ?however' moment but in the case of this hotel I really can't think of anything to criticise. If you want to be able to walk to the shops or enjoy the nightlife of Southampton this hotel isn't for you but if you simply want quiet, comfortable accommodation with good food and drink in a lovely location I don't think you could do much better than choose Chilworth Manor.

    4
    « Great Weekend »

    Just spent an overnight at this hotel. Very impressed. We spent the night in room 303 which although not overly large was very clean and tidy with everything would need for an overnight stay. We had the use of the pool which was again very clean, well organized with complimentary towels. Food was excellent ,great three course evening meal which offered a great selection in all courses, and we had full English breakfast in the morning which was self service was also great. All staff were pleasant and helpful. Well groomed grounds to look over and walk around if weather permitted our room overlooked the rear garden which was a bonus. Overall a fantastic stay.

  • 2
    « Nice staff, nice looking hotel, shocking policy? »

    So the bed turns out to be a single not a double as paid for and and confirmed in the email. So I call reception to enquire. It appears that the company that delivers the beds have got it wrong supplying singles instead of doubles. The receptionist asked what might appease me. I requested that my client (who is footing the bill) should be reimbursed and charged for a single not a double. I am also sent a bottle (not a great bottle) of sav blanc and I am appeased. I do not have a problem with the compensation. That seemed fair. What I do have an issue with is the fact that I was allowed to book under false pretences. Furthermore, good customer service would have seen me greeted on arrival at reception with an apology and an offer to compensate. To wait for a customer to complain suggests a desire to get away with charging more money for a lesser service. At £144 per night I expect better. In addition the television reception during the FA Cup final was dreadful. The hotel was noisy. Fortunately I had my ear plugs and their bottle of cheap sav blanc to ease the slumber. On the plus side, the hotel itself is a picture and the grounds seem pleasant. The inclusive wifi was good enough to stream movies and the staff without exception, was extremely polite and welcoming. Perhaps it is company policy that lets them down.

    5
    « Tranquility in Southamptom »

    From check in to dining to after dinner drinks to check out all staff and food plus drinks quality was spot on. Thank you will be back. The Chilworth Manor is how a hotel should be run and the sauna and steam room are top notch

    5
    « Not just a gem, but a brilliant diamond »

    We have just returned from an overnight stay at the Best Western Chiworth Manor. This hotel is not a 'gem' but a brilliant diamond. From being greeted at reception in a warm and inviting manner, to entering our room where everything was spotlessly clean, to a dining room that was an experience in itself with food so delicious and mmmmmm... so wonderful; to a good night's sleep in a bed that was comfy and warm, to a breakfast with an egg cooked to perfection - what more can I say. Attentive staff, beautiful grounds - this is a hotel that we want to return to. Absolutely blooming wonderful x

    3
    « Beautiful setting! »

    Impressive building and beautiful grounds. The staff were all very warm, friendly and helpful. The bedroom which had recently been refurbished was nicely appointed and comfortable. I hope the refurbishment will continue to the lounge and restaurant. For such a grand building both areas are furnished quite shabbily. The dining room has laminate flooring and Roman blinds and the sound echoes around the room. It's almost impossible to have a conversation when the dining room is full. For a grand house I would expect tablecloths at dinner.

    4
    « I might stay special offer »

    We stayed for I might prior to a cruise fromSouthampton The deal was excellent and the recently renovated although small was very comfortable Dinner was first class but breakfast was chaotic . The self service really did not work most items were in short supply right until the e nd resulting in a lot of wastage All in all very good value friendly staff and. Breakfast aside efficient

    4
    « Afternoon Tea »

    This was a special surprise afternoon tea for a very special friend. The hotel,is set in beautiful grounds & lawns. We were in our own function room for tea which consisted of finger sandwiches, cakes & scones with fresh cream & jam all of which were very nice, served with tea/ coffee. I personally felt the service was rather slow, I know the hotel,was very busy but this event was pre-booked therefore no excuse for slow service. Some staff not that friendly but overall quite good. The hotel is looking tired in places and could do with some TLC but the afternoon was very enjoyable.

    5
    « I spent a Saturday night staying at Chilworth Manor »

    As with all hotels, it is the staff that stick in your memory long after you have left but this weekend was clearly a busy weekend for the hotel with two weddings in full flow and a professional cycling team also on the premises but I can only say that the service levels in rooms, restaurant, bars and the spa were of the highest order. It is a lovely hotel anyway, but the staff are excellent. Well done the home team!

    5
    « Very pleasant stay with exceptional food in the restaurant! »

    We stayed here for a weekend break. The room was a little tired and could do with a bit of modernisation but the bathrooms was very clean and had all you needed. The large double bed was so comfortable with extra pillows if needed. The Hotel was full of culture and the grounds were amazing. We ate in the restaurant and the food was exceptional. So many choices we didn't know what to have!! Breakfast was also very very good with plenty to choose from. We also used the spa but that also was in need of an update. I woulnt call it a spa, more like a local swimming centre! Our only negative comment was that we sat outside on the terrace and had a coffee but there was no table service which was a bit weird! Apart from that, a truly lovely stay.

    5
    « beautiful setting and lovely staff »

    We stayed her for one night pre cruise and left the car there for a week. really good value for money we usually stay at the Hilton in the same area but this was far superior . would definitely come again. Bye bye Hilton hotel.

    3
    « Overnight stay »

    Nice overnight stay.We arrived late but were accommodated in the restaurant,staff were helpful and pleasant,food was O.K. Room was clean and adequate with a nice comfortable bed. Breakfast was buffet,with the usual problems,queue's,toast in a toasting machine hat never toast's the bread properly,there was plenty of food in various states of being cooked. The dining room is not roomy and looks tired. Generally the hotel was OK,staff good and pool was nice ( probably an exaggeration to say it was a spa,but it was fine for us. Good for an overnight stay.

  • 5
    « Amazing experience for 25 Years Nursing Reunion!!! »

    Amazing venue for nursing friends who met 25 years ago, what more could we ask for? attentive staff, stunning food, fabulous atmosphere, great surroundings and spa facilities thrown in too, absolutely perfect!!! The rooms were all uniform but clean and comfortable with all of the usual facilities that you would expect of a hotel. The hotel staff were all absolutely amazing, so welcoming, friendly and accommodating, even when we requested a round table at dinner to make chatting easier they arranged it. I have to mention our fantastic waiter Fabio who went above and beyond to make our dinner experience memorable, he even stayed behind after he had finished his shift to ensure we had got our desserts and a 'small' birthday treat for one of us. This is my second visit to Chilworth and it was just as good both times, I will certainly return and would recommend it.

    4
    « Chilworth Manor »

    Very good hotel for the price, rooms have recently been updated and are very good, fantastic breakfast, good selection of food to have on 'The Terrace', good pool and gym, great gardens, easy access to Southampton.

    4
    « Disappointing start »

    We booked this hotel for two nights dinner bed and breakfast at the last minute. Unfortunately we were unable to take advantage of some of the deals the hotel was offering so decided to pay the daily rate. When we arrived we were allocated a room with a boiler in a cupboard that was running constantly. Not being a good sleeper I refused this room and asked to be moved. The hotel is undergoing a considerable refurbishment and has scaffolding outside many of the rooms, so the second room was also rejected for this reason, with workmen starting in the morning. The third room was on the third floor (no lifts) but was well appointed although the view was over the yard with the builders skips. We had an enjoyable stay, all the staff were extremely friendly and accommodating, especially Fabio who looked after us so well in the restaurant. The food was of a high standard, although I did feel charging £1 for a roll and butter was a step too far. I have never yet been to a hotel restaurant where it was not included. The only problem we encountered was at breakfast, absolutely everything was self service including tea and coffee and this did cause a lot of queuing at busy times. It would have been nice to have been served with a pot of tea or coffee on the table. The grounds are lovely with many mature trees and shrubs and a huge conservation area attached with a wildlife pond. It is around 10 minutes walk to the bus stop out side the Chilworth Arms (a good family pub if you didn't want to eat in the hotel) which will take you in to Southampton or Romsey so no need for parking. There is a large Spa with a pool and gym a couple of minutes walk from the hotel which is available for guests to use.

    2
    « Groupon wellbeing day at The Club »

    Don't be fooled by the grand looking hotel. If you come for the "spa", it's a modern building next door. Basically a small leisure club. It's by no means a spa. We had booked a wellbeing day so we were expecting more of a spa experience but it wasn't that at all. Sitting there in robes we felt a bit out of place with all the regulars coming and going to the gym. There's nothing plush or relaxing about it. There's not really anywhere to relax, other than cramped up by the pool side (a handful of scuzzy old loungers) or in the reception area (where you have the gym music blasting and the help yourself teas). The lunch was average (a club sandwich). The treatments were good, but the spa and reception staff were all young and really lacking in customer skills and very dismissive. I wouldn't go back. If you want a real spa day where you will feel like royalty, save up and go to the Vineyard at Stockcross. A different league.

    4
    « Nice enough »

    Lovely setting - that has been left in decline. The garden is overgrown, and the beautiful building has been unsympathetically decorated to make it feel like an intsitution. The food that I had was on the disapointing side of average

    4
    « Wow and hmmmm. »

    Wow . This was a really good one night Travel Zoo offer which we extended to 2 nights. The approach to the hotel wins you over straight away and once there still doesn't disappoint. Yes there are areas which look jaded but this is an Edwardian Hotel undergoing a 1 million pound refurbishment . Our room 309 had double aspect views of the garden and was exactly as shown in the photograph on the website. This was a room we would choose again. Service in general was good to very good in most areas. The grounds are exceptional with ongoing work to the lake which will prove to be an excellent asset as the groundwork matures. The Club which is a short walk away houses an excellent pool with sun loungers and other facilities. We had no need to go elsewhere on our stay what with the wonderful weather, drinks on the terrace, exploring the grounds and swimming, it was all there for us. Now for the hmmmm part of our stay. Sandwiches at £8.50 accompanied by 3 Ritz crackers seemed a little steeply priced but you are a captive audience in a hotel so that's it. Thursday dinner was very nice but the one sticking point which became obvious was the supplement charge for certain items . If you are staying on a deal which includes dinner then you pay the supplement which quickly swallows up the allocated allowance but if as we did you then stay a second night which allows only breakfast as part of the deal and then pay separately for dinner then the supplement doesn't apply. So in effect you could have the same meal twice but pay different amounts for it. It did appear that most people were using some kind of a deal or another and applying the codes was understandably confusing for the staff. Breakfast had plenty of choice and the hot choices were hot (not many hotels seem to achieve this) fried and scrambled eggs had suffered a bit but we're at least hot. My Friday's dinner choices didn't live up to expectation but maybe that was just me. What certainly didn't meet expectation was breakfast on Saturday. A shambolic affair with a few of the waiting staff seemingly untrained and being poorly man managed. As a caterer I understand that things can go awry when customers arrive all at once but that's the name of the game in the hotel industry. The coffee and toast area was catastrophe corner and the scrambled egg was really disgraceful and not surprisingly appeared mostly untouched. What a difference over a period of two mornings ! So that's the wow and the hmmmmm. Would we go this hotel again ? You bet we would ! Pick up on the food Best Western and you have an absolute winner on your hands.

    5
    « Imposing but friendly »

    This is a really imposing hotel set in beautiful grounds close to good communication links. Very good food, comfortable, well-decorated rooms. In fact, the whole hotel is in very good condition throughout, does not have that "tired" appearance that so many UK hotels have. Excellent breakfast as well. Highly recommended.

    5
    « Lovely hotel and staff situated in beautiful surroundings »

    We book this hotel last minute, as a stop over before the ferry to the Isle of Wight. What a lovely surprise when we turned up. The hotel is in a lovely setting with beautiful gardens. The rooms were spot on; staff very helpful and friendly, especially the young guy on reception (sorry I didn't get your name). We had just missed the evening meals due to late arrival, the kitchen staff offered to do hot soup but we decided against this as we later realised they did sandwiches to room service. In my opinion this hotel could pass as a 4 star; for the price we paid: £72 pn, I really thought we had got the wrong hotel on arrival. We are fussy customers and quick to complain when something is wrong, so I thought it's only fair to do the same when something is surprisingly good. Keep up the good work.

    4
    « A relaxed get-away for the weekend »

    We had a terrific time this weekend staying at the Chilworth Manor. This is a very grand hotel but with helpful down to earth staff. The grounds were just waking up from the Winter but was looking very peaceful. I'm sure the Gardner will soon be working hard tidying it up for summer We stayed half board, the breakfast was plentiful and the 3 course meals very tasty. The staff was very helpful but looked tired and a little worn out.. Guys, give them a ready lol

    4
    « Lovely Location »

    The locations is absolutely lovely!! is really beautiful and peaceful we fell in love with it the build is amazing as well . the room was nice and comfy the facilities swimming pool, jacuzzi and gym are really nice!!! its outside the hotel thought but not to far which is ok. Unfortunately we had a bad experience with the staff excluding the reception but in the restaurant and lounge bar i didn't find them friendly at all, we ate in the lounge bar the table wasn't clean and they don't have a proper menu, we had to go to the bartender to take a order for the food when she set up the table no salt no pepper no side plate no bread just a tissue and knives and fork no water at all the food was ok good but doesn't worth the prices which is around 6/10 pounds for starter and 15/19 pounds for main course. Nobody look after us at all we just been left on the side of the bar, even the bartender and the restaurant manager (i presumed) were just next to us rather to do some order or stuff than check in on their guest and this was like that from the dinner to the breakfast.. for a hotel who pretend to by high standard hotel is really disappointed!!! i recommend for the location and facilities but definitely not for the food ( breakfast and dinner) and the staff..

  • 3
    « Very pleasing »

    We went to Best Western, Chilworth Manor as a stop off and parking the night before our cruise from Southampton. I had a single room, my parents had a double room. Both had been refurbished to a good standard. We were welcomed at reception by very friendly staff, however, because they were undergoing refurbishment, we found it very difficult to find our room. We had to ask how to get there because the path to our room was blocked off. We had our evening meal there, which was of an OK standard. We did intend to go to eat in their restraunt on site, but we were told that we hadn't booked so therefore it would have been a long wait to get a table. So we eat in the bar area. Breakfast was fine, and there was a nice touch of fresh coffee and tea as much as you wanted until you had to join your ship. The taxi service that Chilworth Manor use was excellent, they came on time and took us to the ship. On our return journey, the taxi service was just as good, in fact the driver got there early to pick us up and take us back to Chilworth Manor before the confirmation. text message came through on the phone. The car was safe and we will use Chilworth Manor again when we decide to book another cruise, hopefully the refurbishment work will have finished by then.

    4
    « WONDERFUL LOCATION »

    We have stayed at Chilworth Manor a number of times. Most of the bedrooms have now been updated to a good standard. the plus points have to be its location and fabulous breakfast. There is a spa and swimming pool but I have not used these facilities and therefore cannot comment on them.

    4
    « Great Location Realy »

    Tranquil, relaxing, beautyful location, staff very friendly and helpful, excelent value for money, the grounds are fantastic, would recomend this hotel to couples, only downside is the inital approach, feels as if you are entering an industrial complex, but the surprise at the end of the road was well worth the journey.

    4
    « despite some hiccups, its still worth 4/5 »

    lovely 2 night special offer with main meal and breakfast on both mornings included. Very happy with our rooms. I say room's , because by mistake we arrived to a double bedroom but once we informed the staff at reception they rectified it and gave us a twin room with an upgrade too. All staff were polite, courteous and efficient. Towels and toiletries in rooms were good quality and the beds were very comfortable. Iron & ironing board, tea tray and remote tv with freeview. Dinner was superb, breakfast on first morning was not too great, sickly looking bacon, hard tomatoes, very runny scrambled egg. Second morning was much better however the staff and service were horrendous. We were seated in another room as it was busy and they had no staff. This room was very chilly. With the hold up of room changes, plus the trek backwards and forwards, we ended up with not having a relaxed meal and missing out on fresh pastries, coffee and toast. This was made clear to the receptionist. as we were leaving, many others were also complaining. The spa was extremely disappointing. No treatments as they were fully booked, well in advance. No jacuzzi, as it was broken & no sunbed as described in the room folder. Plus no staff actually giving you any of that information until you find out for yourself once you have arrived and changed. Not acceptable customer service at all. That said, I would definately return and give them another try as the hotel and staff were great

    5
    « Excellent service from beginning to end »

    A little review on our visit to Chilworth Manor. The deluxe room we booked was one of the now refurbished rooms. The room was excellent, exactly what you'd expect of a modern hotel, with the little details looked after. The pool and steam room facilities were similarly of a very good standard, very relaxing too. All of the staff were excellent, and a special mention to Mark, one of the Managers who, with his team, ensured that our experience was from beginning to end, a very good one. Thanks again!

    3
    « Its aright for a few nights »

    Nice old manor house with nice gardens and grounds. Staff friendly and helpful. Breakfast has a good choice to choose from for everyone. I did dine in the evening and found again a good choice on the menu, taste and quantity was average. My room was located in the newer part of the Hotel, i say newer even though room its self is dated, but clean and tidy no real complaints it did the job for 2 nights.

    5
    « LISTEN »

    It truly is quite astonishing how brilliant I am. I know of nobody else who has as much class, dignity, intelligence and grace as I do and let me tell you, I'm used to socialising with only the best in high class circles. I'm a fully formed woman of the home counties and demanded to be taken away for a mini break, and after a few days stropping and dropping major hints, my charming partner finally understood and booked us in to Chilworth Manor for two nights. I was disappointed to not have been met at the vehicle but when we got to reception, the service was spot on. I could see how taken aback the lady was by me and rightly so, but she handled me very well and checked us in swiftly. After fully checking the room, top to bottom to ensure there was no dirt (FYI, the room was spotless), we stomped our way down stairs to indulge in an afternoon tea in the bar. I managed to consume an entire scone in just three mouthfuls as it was so delicious and very tasty. Part of the reason my charming partner booked us in Chilworth Manor is the use of the luxury spa facilities which I absolutely made the most of. I have an incredible figure for a woman of my age, I truly could be a supermodel even at my autumnal age so I couldn't wait to change in to my one piece and get myself into that pool. You should have seen the jealous looks I received when I emerged from the changing rooms and I walked around the entire pool to show myself of before elegantly jumping into the pool where I let out a feminine screech for the shock of the water made me jump but it felt so good. There were a couple of other swimmers in there doing lengths and I took it upon myself to race them both and it's safe to say I absolutely won. By a long way actually. Each time I'd lap them and gave them a look of a woman in the know as I whizzed toward them. There is also a wonderful jacuzzi in which my charming partner was kept amused by the bubbles and a hot sauna and steam room to enjoy and relax. We had breakfast for both mornings of our stay and I must be honest and say the fried eggs were some of the best I've ever eaten. They tasted so fresh that I assume the eggs would have been recently laid, probably that very morning. We have a breathtaking amount of money and can afford absolutely anything we want. Often we simply drop cash onto the floor and cannot even be bothered to pick it up, we have that much. But I must say, the only small negative of our experience was the unecessary high prices of the hotel restaurant. The food and service was very good but there is no need to charge £9 for a starter and £20 for a main course. We also had a £20 bottle of sauvignion which I managed to down within half an hour. As I stated, we have so much money so it's not really an issue but I witnessed some less well off folk struggle to pay these prices and it became embarrassing for us as we could have what we wanted and they could see that. I felt as though I was watching a real life version of one of those charity adverts you see on television and it made me uncomfortable and slightly put me off my food, although it was delicious. My absolute favourite part of the hotel is the union flag, flying proudly above the hotel. I am a proud woman with a fresh tight perm and seeing this flag brought a tear to my eye. I've been told that Chilworth Manor is only a 3 star hotel but let me tell you, it deserves to be a 4 star, completely, with some touches of a 5 star. Thank you, Best Western, for a fabulous mini break and I shall ensure I recommend you to my prolific pals of the home counties so expect some privileged guests in the near future. Mrs Davis

    4
    « Could be better decorated »

    I stayed there for one night. It has a great driveway. The reception is a bit pokey in comparison. The center of the hotel revolves about the simple bar. The restaurant is nice enough but has limited vegetarian options. A little expensive too. The bedrooms are not decorated in line with the period feel of the building however. There is s gym, but I didn't check it out.

    5
    « 3 night stay with husband. »

    Lovely hotel.Room basic but very clean. Excellent location for Southampton and Chichester. Self service good quality breakfast. Didn't mind making my own toast and tea. Enjoyed our stay. Had great evening meals at the House at Home,Romsey,and at the Cricketers ,Eastleigh.

    5
    « Peaceful hotel in beautiful grounds »

    I stay here for work as a solo guest and always find this hotel a relaxing place to stay. Very handy for Southampton and the M27, it also offers beautiful mature grounds, great food and friendly staff for a reasonable price.

  • 5
    « Lovely hotel. »

    Stayed for a course which I was doing on the science park, lovely hotel and really nice surroundings. Breakfast as well in the mornings was very nice, and the food menus were very good. Very quiet room as well which I stayed in had three fantastic nights sleep. Highlight recommend! Only slight criticism would be possibly the prices of food on the evenings menu, but what I come to expect really from hotels there days. But great place!

    4
    « great place »

    have just visited this hotel and really enjoyed it, our room was spotless, and although basic it had all we needed, there was a wedding part there which made the bar not very accessible, the food was good at both dinner and breakfast and we found the staff very pleasant and helpful. we used the pool sauna etc which was also good but it would be nice if pool opened bit earlier than 8am on a sunday morning, the grounds were also lovely would visit again. I also asked for a ground floor room on booking and we got what we asked for,

    4
    « Good weekend choice »

    We booked this hotel as a weekend break with friends and all 4 of us were delighted. Lovely gardens on arrival followed by a very warm welcome from every member of staff we passed. Bit worried when we saw posters telling us the hotel was in the process of a refurb. However it wasn't evident, by which I mean, we didn't see paint, ladders etc, and our rooms were lovely, as were the bathrooms. One complaint from 2 of our party was that the hotel could have been warmer. I however had no complaint at all. Restaurant ambience, staff and food were first class. We had two nights and there wasn't one thing in the restaurant that was below par. Sadly, there was one issue that bought a small cloud to our otherwise perfect weekend. There was a wedding taking place on the Saturday, which was bought to our attention when we booked in, and reception made sure we were booked for dinner to cause no problem. When we got back from a drive on Saturday the bar area was completely full of wedding guests. We ordered a drink and asked if there was anywhere to sit, and were directed to the garden. So we put on our coats and braved the elements. When we came down for pre dinner drinks, the bar was still full of said guests. Again we asked if there was anywhere we could sit and it seemed to be a problem. Eventually they opened a room at the side of the bar that was laid out with tables and chairs and was told we could sit in there. Quite a few guests then followed. This room was very cold. When we walked through to dinner it was a strange mix. Wedding guests taking photos in the bar, with regular guests perching at small tables eating dinner as the restaurant was full. As a wedding guest, I would not have been happy having people eating their dinners around me. As an hotel guest I would not have been happy trying to eat my dinner on a sofa, with people taking photos around me. However our evening was beautiful. Just a small forethought of opening those room doors before everyone arrived would, in my opinion, have solved all the chaos and everyone would have felt welcome. That said, I will return and recommend your hotel

    5
    « Great Stay - Food is amazing! »

    Me and my wife came to stay for a long weekend and we were not disappointed in the slightest. We had a great room looking over the grounds (Room 309) and the food was great. The friendly staff made us feel ever so welcome and helped us with anything we needed. The restaurant had some great dishes and every night I had a great starter, main and desert! Probably the best desert I've had was the banoffee pudding (was soooo good! :-p had it 2 nights running lol) Drinks were good too. The breakfast is one of the best I've had too and I've stayed in a lot of hotels and been on many cruises. It's our last night so I've got one more breakfast :-p :-) Gym and pool and decent as well, the weights go up to 40kg (I had gym to myself Saturday night) We will definitely recommend to friends and parents

    1
    « Nice hotel , let down NO WATER all night »

    I don't usually write a bad review, but this is the first time ever where the bathroom water has been turned off intentionally between 10PM and 5AM. Only find this after checking in , with a note on the bed (which I read much too late to find another hotel). "essential Maintenance" it may be, but shouldn't be done with paying customers in the room. If I wanted a room without a toilet, I wouldn't have paid for one. Staying alone it's bad enough , but if I was here with another guest, the lack of flush in the loo (and water to clean teeth) would have been even worse zero marks here - sorry BW, but I expect much better than this.

    3
    « comfortable but poor vegitarian choice in the restaurant »

    The room was comfortable and quiet. The bed was comfortable and the bathroom clean. the locatiaton is great for visting southampton. Unfortuantely I had two lunches and a dinner here and the vegitarian choice was basically pasta... so underimpressed on that front. Shame really spoily an otherwise satisfactory stay.

    4
    « Very nice shame about.... »

    .....the bed! Stayed one night joining sister who was staying for five days. Lovely hotel, clean, nice friendly staff especially the restaurant manager. Superb food in a lovely restaurant which unfortunately lacked tablecloths which made it more cafe like and the breakfast was extremely self service even down to tea and coffe, not what one expects at a nice hotel. No finesse about it. We had room 115 which was one of the recently revamped rooms. Lovely room, in a nice clean wing of the hotel looking out to beautiful gardens. Unfortunately I, my husband, sister and brother-in-law had issues with the beds and I was pleased not to be staying longer as I would have ended up with back ache and sleepless nights. It was very uncomfortable, seems corners were cut with the quality of the beds bought. Otherwise a lovely hotel and I would stay again provided they changed the beds.

    4
    « Great break away for a few days. »

    Well the hotel is nice but going through some upgrades, we had a lovely bright fresh room in part of the hotel which had just been upgraded. We had a lovely meal in the restaurant on the Monday evening and the entertainment from the head waiter was just like watching Basil Falwty. I did make a comment like this when I paid my bill but didn't seem to get much response other than a few chuckles from the other staff members. Food was really nice but didn't want to waist my life waiting to be served, witnessed several people get up and leave due to the amount of time they had to wait. Became a bit of a joke between a few couples who were also watching and waiting.

    5
    « An enjoyable break »

    Beautiful hotel and grounds. The room we stayed was very well presented and everything was new. The staff were all very helpful and pleasant. The evening meals were outstanding in quality. The breakfast experience needs working on but overall we had a lovely time and would definitely go back.

    5
    « Park and cruise »

    Booked a Park and cruise stay which we had discovered by accident. Excellent value for money. Arrived early but our room was ready and we were checked in quickly and our taxi for the port was booked for the next morning. It was quite a trek to our room but we had requested a quiet room and it was. The break included evening meal and breakfast. Restaurant was very busy for the evening meal but the food and service was good. Staff were very friendly. Breakfast was hot and cold buffet. We chose to have only a continental breakfast but the cooked items did look very appetising. After vacating our room we sat in the very comfortable bar area where we were served free coffee whilst we waited for our taxi to the port. On our return from the cruise we rang the pre booked taxi and were back at the hotel to collect our car within 30 minutes. We will certainly use this hotel package in the future and would recommend.

  • 3
    « disapointing »

    Breakfast needs a lot to be answered for - no juices, no fresh fruit and hot dishes looked sad.... a help yourself to tea and coffee - not served - lack of staff at breakfast. no lift to rooms in old part of building - only in new building. Dinner in the evening - good service and good food.

    2
    « Very dissappointing »

    Booked a Dinner Bed & Breakfast rate and upgraded to a Deluxe Double Room for our wedding anniversary. When we arrived and went into our room, we were open-mouthed. The `deluxe' room was tiny, and the bed wasn't even the size of a double. There was little or no room to move around the outside of the bed, the main light in the room didn't work, there was no mirror in the room, despite a hairdryer for my wife being supplied. The meal at dinner was lovely, and definitely the highlight of the whole stay. At breakfast the following morning we had to wait 20 mins for a table, then the coffee machine broke and the queue for the toast machine was huge. Top Tip - Do not accept room 239 as a Deluxe Room - it really isn't.... It's barely a standard room, and the bed is tiny! Very unimpressed, seeing as I was wanting to spoil my wife.

    5
    « Pre Cruise Stay »

    We stay at Chilworth Manor as a pre cruise treat and they never disappoint, with clean facilities, good food and excellent service. The dinner bed and breakfast package was good value and the food was excellent.

    5
    « Very comfortable »

    Stayed overnight prior to doing some work for the university. The room was well appointed and comfortable. Evening meal and breakfast deal was fine. There is a nice nature reserve around the back where you can go for a walk around a large pond to a circle of trees grove. Lovely.

    5
    « Good value »

    Stayed here at Easter for two nights half board. Lovely hotel in pleasant surroundings. Perfect as a base for exploring the South Downs and New Forest. Room had just been refurbished and was spacious and comfortable. Staff efficient and friendly. Restaurant cosy with an excellent menu. Dinner was superb on both nights, well done Chef. No complaints.

    3
    « A bit disappointing to be honest »

    Booked for one night away with my husband, as I had one more day left of this years holiday entitlement to use up. We decided to try somewhere different (we usually go to Ross-on-Wye) and I particularly wanted to see the Mary Rose Exhibition hence choosing this area - unfortunately it was closed until the summer due to Phase 2 of the restoration. The hotel, as all reviewers have said, looks very impressive on approach. Very imposing and lovely gardens. It must be lovely in warmer weather having lunch overlooking the gardens. When my husband booked, he was informed that he'd receive a confirmation e-mail - this was never received, but I hoped that this wasn't a taster of things to come!!! I have to say the young man who checked us in (and out) was very pleasant and professional (I wish I'd taken a note of his name) - Whilst the other members of staff we encountered weren't exactly rude, they certainly didn't engage much with the customers or seem particularly happy in their work. On the following morning coming down to breakfast, we encountered a group of cleaners? arguing in the corridor! There was nobody 'on the door' at breakfast when we arrived, and we watched other diners and came to the conclusion that it was all self service - including the hot drinks. Nobody actually came over to tell us what the procedure was. We decided to have our evening meal at the hotel and was told this would be £28.50 per person. We enquired at 6.30pm for a table and were told that 8.00pm was the earliest they could accommodate us. That seemed strange as, whilst we had our drinks, the door to the restaurant was open and there was only one couple dining. I went to reception (there was another young man serving) and said 'Is there really no availability until 8pm, and he said 'you'll have to ask the manager'. Then when I clarified that the price would be £28.50 each, again he replied 'You'll have to ask the manager'. Poor Lad, maybe he was just 'standing in' for 5 minutes whilst his colleague was away from the desk, but it didn't fill me with confidence. I enquired again, at the restaurant, and was told that we could come straight in!!!!! The food I have to say was beautifully presented, but again, what 'took the edge off' matters was that a huge number of items on the menu, carried a supplement - the (very small) steak my husband ordered for instance had a £5 added on, and we paid an additional £11 altogether - making this far from economical for us - it may have been a bit more palatable if we had been dining outside with beautiful views, but we were inside a fairly dark room on a wet and windy day, with the window frame rattling. It's worth noting that the sample menu in the rooms DID NOT display the supplement charges, so whilst you may have decided to eat at the hotel, based on the menu on offer, you were unprepared for the final cost until you had taken your seat and were 'captive'. To add insult to injury I was violently ill during the night (causing us to miss the time in the spa which we'd planned for the following day) I had crab and scallop pasta - don't know if this was the cause, but can't see any other reason for this AND we were charged £26 in supplements. What a totally random figure and bore no relation to the £11 that I knew we'd be charged for. Nice though the food was it certainly wasn't worth the prices being charged. My husband told me 'it doesn't matter. don't make a fuss' but an overcharge is an overcharge (I didn't make a scene by the way!) and we were refunded with apologies. Our room was in the new 'wing' and the room was very small and almost 'Travelodge' in style. There was no mold in the bathroom, as other reviewers have mentioned, but the carpets looked like they needed freshening up a bit, and one of the towels was very threadbare and had a hole in it. Beds were lovely and comfy and there was plenty of storage I came away feeling a bit deflated.The hotel photographs give you an unrealistic expectation of the accommodation and service being provided. I get the impression that they cater mainly for the cruise and stay and corporate market, rather than for couples or individuals, It lacked that overall attention to detail and that feeling of wellbeing and excitement that you should feel when you are on a well deserved break. I felt (apart from the young man who checked us in/out like they weren't too bothered that we were there or indeed whether we returned or not. Sorry - hate leaving negative feedback, but it wasn't the relaxing stay I was hoping for.

    5
    « very convenient »

    A lovely Hotel which we have used several times, and has offers throughout the year that make it very reasonable. We always use the pool. It's very close to the motorway and avoids the need to get into heavy traffic in the City.

    5
    « Highly recommend »

    Just stayed for a weekend at Chilworth. Stayed in a lovely room. The bed was extremely comfortable. Had everything I needed in the room. The food was lovely and the restaurant manager was always friendly and made sure everyone was comfortable and happy. I would highly recommend this hotel.

    4
    « Great Location »

    I only visited the hotel for one night on a business trip so didn't take advantage of all the facilities. The room had been recently refurbished and was very pleasant and clean. Free wifi is included and the power outlets have USB built in (I know it is the little things ;-) ). The location is very picturesque as are were the grounds on an early spring morning. Breakfast was buffet with a mixture of hot and cold food options and the staff in reception, the bar and the restuarant were vert polite and helpful. All in all a good stay.

    5
    « An excellent overnighter »

    We had an overnight stay her last month and were very pleased with our choice. A sign in the foyer tells us that the new owner has spent £1m so far on refurbishments and our room was certainly up to date, the shower-room positively sparkled with newness. The following morning an excellent full English set us up for the day. We are looking for an excuse to call again! Access to the motorways is a bonus, being minutes away.

  • 5
    « HIGHLY RECOMMEND »

    The hotel and staff were helpful and pleasant. We stayed for 2 nights and we highly recommend this hotel. Beautiful hotel and close to the New Forest. Clean with a variety for breakfast. Thank you for your warm hospitality and welcome.

    5
    « Enjoyable stay »

    My friend booked this hotel for a catch up and found the hotel perfect for what we were looking for. Just outside Southampton and easily located, the hotel was situated at the end of a long drive. Our room was very comfortable as was the bar area. We only had breakfast in the hotel which was nice. Highly recommend this hotel.

    4
    « just a night away »

    Very good, facilities, nice place older parts not spoiled. Excellent value, food and service. Great and well placed for a nice night away. Swimming pool excellent. Would recommend and look to use in the future.

    4
    « Overnight Stay »

    Checked in by an efficient friendly staff member. Room was still being cleaned so we went out for a walk and on return collected the key. The room was clean and a reasonable size with tea and coffee facilities and a comfortable double bed. There are some nice walks in the area. We had a drink at the bar after we had been out for dinner. The breakfast in the morning was a reasonable with fresh melon, tinned fruit,cereals and a cooked breakfast all self service. I found the choice quite good for value which was included in the room rate for the winter deal.

    4
    « Pleasant Experiance »

    Hotel is situated in a good location for an overnight stay prior to cruising from Southampton, ( which was the purpose we used it for ). Staff were friendly and our room in the new part of the hotel was of a reasonable standard, but lacked decent soundproofing. Our package deal was inclusive of breakfast and an evening meal so we ate in the restaurant on both occasions, there was a good choice from the dinner menu and the food was of a good standard, service was quick and efficient. Overall charge for the evening meal was a little expensive but in keeping with most hotel prices. ( had we not been on a package deal we may have chosen to eat elsewhere ) Restaurant staff were helpful and pleasant. Breakfast which is the basic self service style was more than adequate. Overall an enjoyable stay reasonably priced. Would stay again.

    3
    « Underwhelming »

    This is the second time we have stopped at Chilworth Manor on their cruise and stay deal on both occasions logistically it's worked well , parking for the duration of your cruise is included but the price is the same for 2 days parking and 14 days parking . They provide a taxi to and from the port ( they book the outgoing one and you ring the taxi company when you get off the ship) and that seems to work ok . Although Dinner is included there are supplements for quite a few of the menu items which leaves a fairly slim choice if you don't want to pay extra but that's ok . The food isn't that brilliant I had a ribeye steak which looked rather anaemic and the chips were obviously straight out of a freezer bag , a bit disappointing when the price tag is not cheap ! This time we were in an upgraded room ( supposedly renovated a month ago ) but the bath was all discoloured where the enamel had been chipped and the toilet wasn't particularly clean , that also looked stained. Overall I felt rather underwhelmed , we'll probably look for an alternative next time we go away from Southampton .

    5
    « Lovely escape... »

    We only stayed one night, but wished we could have stayed longer. We will definitely be back. The setting is lovely but inside is even more lovely ... especially the main foyer, quite atmospheric with relaxing music, and nice ambience. Staff were very friendly. The rooms were very comfortable and quiet. We want to come back and experience the spa as we didn't have time this time. The breakfast was great to. Overall very good value for money !

    4
    « Good break and nice room, but need upgrade »

    Stayed one night and had lovely soft bed and good room (moved after first had very noisy extractor fan). Used the swimming pool and bar, all good. However, no conservatory or windows! So you sit in bar and cannot see out. Most hotels these days have somewhere to sit and enjoy the sun (even if cold outside).

    3
    « Ok place but that's all »

    Lovely building and grounds and impressive approach. Public areas are good with pleasant bar and restaurant and lovely outdoor terrace. The staff are efficient but not overly friendly with very few smiles. The room was very small with nowhere for any luggage. Plenty of tea and coffee but a bottle of water would have been nice. Didn't have dinner but breakfast was pretty poor. Luke warm at best all precooked and in plastic trays which had become very messy. Used the prepaid rate for what was classed as one of their deluxe rooms but it was very basic and cramped. Not good value at all at well over £100 per night. Wifi is very hit and miss.

    5
    « Great service at a great price »

    Booked here for a Sunday night. Booked direct with the hotel and got it for half the price of any of the other sites, Trivago, last minute, trip advisor etc. Excellent customer service on arrival, friendly, quick and easy check in. The room was huge and overlooked the gardens at he rear of the hotel. Bathroom was a little tired but there is a huge programme of refurbishment in progress so no big deal. We had dinner in the restaurant which was again first class. Breakfast was ok but only two staff in the restaurant which meant there were people left waiting at the door for some time to be booked in and seated. The sausages were superb and there was no shortage of anything. All self service although it does say on the menu that table service is available if required. We will definitely stay here again and hopefully the prices won't increase once the rooms have been refurbished. Make sure you take a walk around the lake and the gardens before you leave its well worth walking breakfast off before you go.

  • 4
    « Great value hotel in a good location »

    The location of this hotel is excellent. We stayed here before cruising from Southampton and stayed here as a base to visit Beaulieu, Portsmouth & Southampton. It's easy to find and it's a short drive to Beaulieu, Portsmouth & Southampton. At breakfast, a few of the items mentioned on the menu on the table weren't available (specifically cranberry juice and the cold meats/cheeses) so why not change this menu so it correctly reflects what's available? We went to reception for a hairdryer and a sewing kit and had a good reception on both occasions. One side of the car park is quite dark at night, but otherwise we thought that the carparking was good. We didn't use it, but the health club/pool is a real bonus.

    4
    « Weekend Lovely stay »

    Had a lovely weekend relaxing with my partner. It is a beautiful hotel with lovely grounds. The meal was very good and catered for my girlfriend and her vegan meal choices. Perfectly located for Southampton and local amenities.

    4
    « Overnight stay »

    Very pleasant location with easy access and plenty of parking away from town centre. Good value for money. The staff were very helpful and courteous. Breakfast was generous. The only negative was the location of our room was that it overlooked the bins and was next to the lift machinery so there was a lot of clunking.

    4
    « Good Business Dinner Venue »

    A great venue for business dinners. Nestled right in the heart of Southampton University's science park in Chilworth. Attended with a large group of just under 30 people. Very well catered with good food, drink and service. Private dining room very spacious and great bar for pre/post dinner drinks.

    5
    « Excellent experience »

    Hotel situated in a rural setting with good access to larger towns and cities. We had a large, comfortable room for a four night stay. Staff were most welcoming and friendly.. Food was excellent with wide range of choice for all meals.

    5
    « lovely hotel in beautiful setting »

    This is an elegant hotel set in lovely grounds. There are ancient trees and some wildlife to be seen. Our room was well-appointed with comfortable beds, nice armchair and a desk chair. We were told that the beds would zip together to make a double, which would be bigger than a standard double. This room was designated as disabled accessible so the bathroom was large and the walk-in shower was lovely. The food in the restaurant was delicious. The menu was varied and actually made choosing tricky. The bar area is furnished with armchairs in groups and people had afternoons teas which looked delicious. There is a leisure club on site which residents can use for no extra cost. The surrounding area is so full of things to see and do that we will definitely return and this hotel would be my first choice.

    5
    « Late work - excellent !! »

    Found this on Booking.com close the hospital where I had to work late. Stunning place- not exactly Downton but a lovely driveway to the 'house' . Great welcome, all details accurate despite booking it only 45 mins before. I was in room 112 which is at the end of the corridor but is nice and quiet. Large size room with a HUGE, comfortable bed!! TV could be seen from the bed (even without my glasses...) and the wifi had a good speed with 3 devices. Very happy to recommend.

    5
    « Just what we needed. »

    My sisters and I (four of us) have a girlie weekend together, annually. We usually stay in a B&B, and do lots of walking. This year, we fancied a change, and booked into Chilworth Manor on a Weekend Spa break. We had the 2 twin rooms in the modern expension. The package included Friday & Saturday night, Dinner, bed & breakfast. It also included two, half-an-hour treatments. Well, what can I say? From the moment you start to drive down the long entrance drive, you know you are going to enjoy this. Both our rooms were clean & comfortable. 3 course dinner was excellent (with good choice for vegetarians). ALL the staff are friendly & nothing is too much trouble. The Spa is a short walk down a path. My Beauty Therapist both days was Jane. She was excellent. On the Health Consultation questionnaire, she picked up that I am allergic to animals. When in the consulting room, she explained to me she had a dog, but and asked if the fact that she had been in contact with it that morning, set my allergy off? Extremely vigilant & thorough I thought,10 out of 10 Jane, and both my treatments were wonderful. I will say, however, that one of the other therapists (long dark hair) appeared to be in a hurry to get home, and my sisters who had her treatments with her, felt their treatments were rushed and not as long as they should be. The hotel is next to Chilworth Conservation Woodlands, we spend a peaceful hour exploring here also. Twin Room number 120 was peaceful (so 2 of my sisters tell us!). However, my other sister and I were in Twin Room number 109. It has an interconnecting door to Room 111. We could hear every word plus of the noisy guests in that room and the very loud television.

    5
    « As good as ever, but now with a fresh new feel! »

    We stayed at Chilworth Manor on a Stay, Park and Cruise package. We were allocated a room in the newly refurbished and freshly decorated new wing, and what an improvement since our last visit! The new decor is smart and sophisticated, and the refurbished bathrooms are fantastic (bathrooms were previously a very weak area). Best of all, the king size beds are very comfortable with excellent pillows - we had the best sleep in this hotel that we have ever had! The evening meal choices and food quality were as good as ever, and the self service breakfast was acceptable. There were a few things missing at breakfast like decaf coffee, and side plates and knives for toast but these were supplied when requested. Reception staff were efficient, effective and friendly, and the port transfer arrangements equally efficient. We were informed that the hotel was under new management, while remaining under the umbrella of Best Westen Hotels. We were certainly impressed by the improvements that have been made to this lovely country house hotel.

    5
    « Good pleasing experience »

    This hotel is very grand, staff were excellent, food was good, the room was clean and the bed was very comfortable. Did not try the spa as only an overnight stay but certainly would consider a repeat visit if the opportunity arises

  • 4
    « Great hotel for relaxing break. »

    Lovely old hotel that has been sympathetically extended and modernised. Country location but close to facilities in Southampton and Winchester. Good value hotel. Breakfast selection was good, but there were times when capacity in dining room meant a short wait at peak times.

    5
    « Pleasantly surprised. »

    We stayed at this hotel a couple of years ago, this time we were in the more modern part of the hotel. It was spotlessly clean, it would be a pleasure to stay there again. The breakfast was delicious, plenty of everything and hot. Our only criticism is that you are a captured audience really and the food in the restaurant is rather pricy.. albeit very nicely presented, we did find £15+ rather expensive for fish and chips... (sorry). We would willing stay at Chilworth Manor again and again.

    4
    « Chilworth Manor »

    Spent Two nights at this hotel to explore local area. A good location to visit Salisbury, Winchester, Romsey, and quite close to Southampton and Portsmouth. Friendly staff, reception vey helpful, clean, very comfortable bed and room, food good, a hotel used mostly for conferences and business. We could not fault it for our requirements we had a very pleasant stay.

    5
    « Amazing customer service. »

    Not only a lovely setting and accommodation but what makes a stay a joy is the people. In particular from all the great staff there, Ben was a real ambassador, he even made sure we could park safely late at night. He has a first rate attitude to people and doing a brilliant job. In addition Chelsea couldn't be more helpful, I had to make a last minute emergency booking and Chelsea made the process simple. These are just two of the wonderful team of staff there who make your stay there amazing. Thank you.

    4
    « Lovely retreat tucked away off A27 »

    This was our winter getaway, we stayed here on 25-27 Feb 2016 Hotel was easy to find using SatNav Here is a summary - free car parking - independent gym and swimming pool - nice bar at the entrance - friendly staff on reception - welcoming - good selection for breakfast for a three star. English and continental - our room had a electric heater, kept us warm during our winter stay - kettle in room with selection of coffee and tea. Bar was happy to provide more Milk and tea bags - hair dryer - towels with nice shower bath Niggly bits - had to wake up early as breakfast ends 9.30 during weekdays - have to check out by 10.30 on week days and 11am weekends. Felt a bit rushed to finish breakfast and pack up and leave. Our door key was disabled before 11am Overall a great stay, nice clean environment and lots to eat and drink I work for a travel company and would recommend this hotel for a short break

    3
    « Nice little break... Room 121 »

    Hotel was really nice. Restaurant food was good. Could of done with some music in the evening and also in the morning. Bed was very comfy and myself and partner both had a great nights sleep on both nights. Pool and gym were good. Strange there wasn't a water fountain in the gym though. Breakfast was ok. Personally do not like the 'help yourself buffet', but understand that's the way times are going. Would have preferred fresh coffee in the mornings instead of the 'help yourself machines'. If this was available nobody came over to our table at all. The let down was the cleaners on both mornings. Very noisy cleaning, banging and bashing.

    2
    « Worse night in a long time »

    Following a recent stay in the Best Western Chilworth Manor, I am sad to say that this was such a disappointment. The restaurant was average (at best) for dinner, The bed was so uncomfortable it hurt my back, the early morning power cut and subsequent lack of water was just a joke for poorly it was handled. Come on guys... you must be able to do better than this...

    4
    « Lovely Victorian Manor in 12 acres of grounds »

    This is a comfortable hotel set in 12 acres of grounds which you can explore (wellies needed in parts). We had an all inclusive deal (dinner bed & breakfast) which was good value. We were in a standard room which was clean & comfortable but nothing special. The staff were very friendly & well trained & nothing was too much trouble. The food was wonderful. As much breakfast as you want & a 3 course dinner which was delicious.

    5
    « VEry nice stay »

    Good location hotel near the airport, about 15 minutes drive. Confortable rooms. Charismatic building. Good staff. I've book the taxi for 6.00AM, then the reception man was calling back the taxi to double check then came to me outside to inform me that the taxi will be there within 5 minutes. Looks simple to do, but unusual in today's hotels.

    5
    « A great venue for a course »

    I attended a two day course here and the hotel seemed to do everything they could to ensure it ran smoothly. We were looked after very well. Evening dinner was fabulous and the bedroom extremely comfortable with lovely complimentary toiletries. Breakfast had a good choice. Might treat hubbie to a stay here.

  • 4
    « Not a morning person! »

    Lovely location hotel, Beautiful building Stayed for two nights.My partner and I were given a room on the ground floor unfortunately for us they are in a middle of a refurbishment so our room had paint odour problems new gloss paint fumes.sadly due to us both suffering from asthma I experienced breathing difficulties with a hurried phone call to reception we were moved straight away so all well couldn't ask for more! Moved to 307 top floor.Great room, great views. Dinner was excellent enthusiastic male waiter diligent but not over the top.food well cooked and presented, three of us ate dinner. delicious! Room service excellent sandwiches delicious we had egg and pea shoot for Monday lunch yum. Morning and breakfast my pet hates if your staying in a lovely hotel why oh why is everything self service. The lady who saw us to our table both mornings could maybe have told us that and a smile ! it's nice to have a pot of coffee served at your table. so I fetch coffee (I don't want to queue for my caffeine fix plus dodging other guests with hot coffee can be slightly perilous) I fetched toast, I hate detest those toast machine anemic or burnt is what you get. I fetch juices. Breakfast is nicely cooked no black pudding although it says it's on the buffet. Herb sausages vile those of you who read my reviews know I hate this. My room 101!!! HERB sausages dinner only please! The other little niggle showering in the evening fine however in the morning trickle I guess top floor everyone using water so pressure issues. The pool and gym staff great and very helpful and my manicure was excellent.Will definitely return. Good Hotel

    3
    « Surprise stay »

    My husband treated me to a weekend away for my birthday. I love Southampton so he booked us into The Chilworth Manor. He up graded us into a superior room. This was the only recently decorated room in the Manor. Upon looking we decided it was not worth the extra we had paid and so we had a refund without any worries and stayed in a standard room. The staff were helpful and friendly we had breakfast and dinner the first day. Both were very nice. Their menu is extensive catering for everyone. We also used the gym facility nearby that is free for guests. Again staff were friendly and the swimming pool was lovely we went quiet late so had the pool to ourselves. I think the pool is around 15 meters in length. There is a sauna as well. Great stay Southampton was 15 minutes drive away.

    5
    « Pampering Day Out »

    I visited the hotels leisure club recently with a voucher my daughter had purchased for me as christmas present. I had a wonderful massage and facial from the beauty zone, followed by a dip in the pool and hot tub. I found the staff to be super friendly, one employee took the time to talk to me whilst i relaxed by the pool. The venue itself was fabulous, very clean and tidy in all areas i went in. My only negative was no relaxation room but overall a very enjoyable day at a lovely venue.

    4
    « Chilworth »

    Staff went out of their way to help Stayed for 2 nights with family Would go again and stay at this hotel needs a revamp but the grounds were nice next time I will use the Gym could not do this on my stay due to reasons for the trip.

    4
    « Lovely location, excellent value for money »

    This hotel is in a lovely setting. It is an old building, full of character and the staff were very welcoming and helpful. Our room was absolutely fine and the meals we had were very good value. No issues - would stay again.

    2
    « Tired spa in need of maintenance »

    This review refers to the spa not the hotel. Beautifully situated spa going downhill due to lack of maintenance and cleaning.We came for a spa day. The jacuzzi was full of gritty sand. Ingrained dirt on the floor tiles in the steam room. Black mould around some parts of the pool edges. Leaking basins in the changing room. Blocked flooded showers so we were paddling in an inch of water. Hair,dirt, and an old plaster around the pool edge.Dirt encrusted grill to a heating element.Green mould on the corner of the shower wall by the pool. Unhappy users moaning in the changing room where there was no heating. Dissapointing and sadly not 'healthy'

    3
    « Sleepy Hollow »

    Tried to find out about Afternoon Tea. The reception staff were "sleepy" to say the least. They did not inspire confidence. They gave me a vague description of an afternoon tea - which I could have guessed myself. When I asked for a dinner menu the staff did not seem to know where to find one - my husband actually located it a few metres from where they were standing! The hotel looks shabby and needs a makeover. Needless to say we will not be going for afternoon tea. So sad as this hotel is in beautiful grounds and has history.

    4
    « Very pleasant stay »

    A very nice hotel. The building has great character, food is brilliant and staff are very welcoming. Spa facilities are fantastic as well. Situated just outside of Southampton, it is an easy drive into the city centre. Recommended!

    4
    « A much better experience »

    This was my third stay at the BWCM. First time, I was underwhelmed by the dated decor and scruffy communal areas and gave a three star review. Second time, I didn't review as I still had nothing positive to say. However... Third time lucky! The communal areas were so much cleaner - I even saw someone washing a wall. My room (in the old part of the hotel) was very comfortable (it's still a bit of a 90's time warp, but that's ok, it almost qualifies as vintage nowadays). The staff I encountered were really friendly and professional - reception staff in particular were very warm and welcoming, and check-out was highly efficient. The restaurant was great about accommodating my dietary requirements. I really enjoyed my stay - thank you and goodnight!

    5
    « Excellent experience at Chilworth »

    I travel a lot for business and leisure and this hotel was a real find. I loved the beautiful (freshly refurbished) building and the gorgeous grounds, my room was clean and comfortable and the meeting room was in my top 3 ever. The staff were so friendly and helpful and our breakfast, lunch, dinner and snacks were all delicious. This was our first time at BWCM and we will definitely return.

  • 4
    « Nice but could be better »

    It is supposed to be a traditional manor, but I think that they should invest more money on making it look more attractive. Rooms are nice, not something spectacular and are very clean. Breakfast is OK. Had some problems when checking in since the reception handed me the wrong key to the wrong room but was fixed, although it was tiring to finally reach the correct room.

    5
    « Xmas Lunch »

    We have been to this hotel 3 times in the last 5 years. Unfortunately we could only get in on Xmas eve this year as we left it too late to book. There was 16 of us, children,adults and oaps and every age group was catered for brilliantly. We had our own dining room so we didn't have to worry about disturbing anyone else as we were a large party. The table was very festively decorated and looked lovely. The food was fabulous with something to please everyone's taste. And even Santa popped in with gifts for the children. I would highly recommend a Xmas lunch at this first rate hotel. You will not be disappointed.

    5
    « Last minute break »

    We booked Chilworth Manor as a late B&B deal. The Main hall is lovely.The staff are so polite and could not of been more helpful. Our room was perfectly adequate for one night with what looked to be a newly decorated room and bathroom. The shower could have been more powerful but the water was always hot. Breakfast was nice . Coffee arrangement could be changed. They have one machine serving the restaurant. You do need to queue.We would stay again at this hotel

    4
    « Rooms refurbishec »

    I stay in this hotel fairly regularly for work and was pleased to see that the bedrooms have been recently refurbished. The standard of refurbishment is very good, with both bathroom and bedroom done with up to date colours. Speaking to the hotel, this is a million pound refurbishment with all rooms to be done.

    5
    « Hotel with the most friendly professional staff »

    The reservation was made through Secret Escapes and was exceptional value for dinner, b&b. I booked 3 rooms for 5 of us, due to decorating at the hotel we were unable to get an adjoining room but the receptionist/reservations made sure that we had rooms next to each other and put the person in the room on their own in the middle - so thoughtful. Check in was fantastic, we really felt welcomed, were given all the info about the hotel and asked if we needed a table booked in the restaurant. We went to the gym and spa - fabulous gym for a hotel, and the pool and changing area was exceptionally clean. The lady in this area was very helpful (I think the young man could do with a little more customer care training though). The restaurant manager was the nicest ever again so welcoming and helpful. We tried not to be too loud but we hadn't seen each other for 8 years so had lots of catching up to do. The food was fantastic which I'm not sure why I was surprised but for special offers I tend to think venue don't always give their best. There were 2 vegetarians in the party and the food was so imaginative, really nice to actually get something different on the menu. The only thing where I believe could so with a little improvement is the breakfast. Queuing for the coffee machine wasn't good, tea or coffee I feel should be served at your table, the machine was in a corner with the toasting machine so it became rather crowded. The food was good - especially the hash browns - but it wasn't all that hot. I will defiantly recommend this hotel to my friends, and I'd be happy to go back for another Ladies weekend.

    5
    « Manor House hotel on outskirts of Southampton »

    A one night break on a secret escapes offer including a 3 course meal. A pleasant largish hotel on the outskirts of the city set in large grounds. Large clean bedroom and bathroom, but found the bed uncomfortable. Food both at dinner and breakfast very good and the bar area very impressive.

    4
    « very nice »

    Really nice place to stay. stayed for 2 nights. staff very helpful and friendly. breakfast lovely. room a little tiered looking could do with a paint..but overall a good hotel. would stay again very happy.

    5
    « wonderful christmas experience »

    booked the two night Christmas package Christmas eve to boxing day, I have never eaten or seen so much food. All the staff worked very hard to make sure guests were looked after, the food was excellent and the facilities great. The room we ate in for Christmas dinner was beautiful and again the waiting staff worked hard. I was shocked that the room maids even came on Christmas day to clean the rooms. sadly the hotel is not in the grounds I thought it would be feeling more like it was on a industrial site, not rambling country house in the middle of no where the photos have been well taken, the health center is great and a nice pool and gym facilities.

    4
    « Just lunch »

    Dropped in for lunch. Friendly service, and good wholesome food. The soup was particularly goos, with neat pieces of toasted brad to accompany it. The area designated for lunches had few tables that were suitable though, most were low, tea table height.

    4
    « thoroughly enjoyed »

    Stayed with friends before going on a cruise. Staff were very friendly, helpful and attentive despite being very busy with parties etc. Will defiantly go back. We were also able to leave the car there whilst on the cruise and get a taxi to the terminal, so started the trip relaxed and refreshed after driving down to Southampton. The breakfast was well cooked and presented.

  • 3
    « Great value for money. »

    We stayed overnight on a Saturday for a business trip. The hotel staff were attentive and knowledgable. We were given a room in the recently refurbished part of the hotel and our room was to an acceptable standard. Very clean. The bed and pillows were very comfortable and the bedside plug sockets also had usb connector points which we were really happy with. It was obvious there was still some work going on, especially when the workmen started with power tools at 10am on the Sunday morning. The restaurant was a quiet affair with a calm ambience. The food was lovely and the breakfast had a great range to choose from. Downside? One set of towels between two people.

    5
    « pre-Christmas lunch »

    This is a large establishment and was very busy when we attended for pre-Christmas lunch. There were about twenty four of us but we were all served together. The food was excellent with plenty of perfectly cooked fresh vegetables which is a rarity these days. Lovely setting and will definitely visit again in future.

    4
    « Weekend overnight stay »

    Stayed 23rd January on a 'Winter Saver' deal. Excellent value for money especially with breakfast included. Stayed in a recently refurbished room. Very clean and comfortable. Quiet hotel away from main roads. Restaurant was good but advise booking early as relatively small so books up quick.

    5
    « Relaxing spa break, lovely food! »

    Stayed with a couple of friends for a one night spa break. Amazing value for money, spa facilities all very clean and relaxing, and our treatments (we all went for the back, neck and shoulder massage with facial) were out of this world! Delicious 3 course dinner, breakfast the next day was fab too, and a nice walk around the grounds before we went home. Staff were attentive, the hotel has a lovely old world feel to it but is modern where it needs to be (eg decent showers). We all left feeling incredibly relaxed and sorry to head back to the real world! Would love to visit again.

    4
    « Mid week break! »

    Stayed at this hotel on a Wowcher and would recommend it. The hotel is a lovely building with a large bar/lounge area where there was a very inviting fire, especially as it was a cold time of year. The staff were all very friendly & the food very good, shame it was so quiet in the restaurant but to be expected mid week. Would definitely stay there again given the opportunity.

    4
    « Lovely old building, great character! »

    I stayed here for two nights in the run up to Christmas for business. Initially I was given a newly decorated room in the new wing but unfortunately as it was so new, the room was full of paint fumes. It was a lovely room and nicely decorated, however, I had to ask for a room change as I couldn't cope with smell of paint. It was absolutely no issue to change my room, the staff were very pleasant and helpful and I was moved to an older room in the main part of the building. It was a large room with a decent sized bathroom but dated although the hotel is currently undergoing a major renovation. I ate in the restaurant on the first evening, the food was relatively well priced for a hotel and the food was excellent. I had a crayfish starter followed by a burger. Both were delicious and I would sample them again during a future stay. Service was good too with polite and efficient staff. Unfortunately I didn't get chance to try the leisure facilities so can't comment on this side of the hotel. The checkout was fairly manic in the morning as there was only one member of staff on the reception but perhaps I had just hit checkout at the peak time. All in all I would stay here again if the price was right (usually just out of my business budget midweek).

    4
    « Unusual Hotel »

    Stayed here to attend a family party nearby. When we checked in we were given directions to our room which were a little confusing and it took a while to find our room. For that standard of Hotel perhaps Guests should be shown to their rooms. On our way to our room you have to go through the Lounge and everyone turns and stares which is unwelcoming, but if you were shown/led to your room it stop that problem. The rooms are spotless and nicely decorated, but my wife and I both agreed that the Holiday inn we stayed in the night before for less that half of the price had a room that equals this one. The breakfast was the same as every hot food buffet with Luke warm bacon and eggs. The staff were all charming and professional and we did enjoy our stay. Tip. When we booked through Best Western I was told check out time on a Sunday is 10am which is incorrect it is 11am and when I said this would stop me booking it was changed to midday which was great and meant we didn't have to rush.

    5
    « Best ever Christmas away ! »

    My family and I all went here for the Christmas package, we couldn't thank the staff enough they really made our time there enjoyable, food was fantastic, rooms in the Manor House was fabulous, grounds are beautiful , they loved having children there and Santa really spoilt them with lovely gifts. My daughter left one of her bags behind with lots of expensive present in it, when she phoned to say she might have left it in the room they were so helpful and the bag was returned to her, we really recommend this beautiful place, and hopefully we will be able to go back next year. Thank you for making out Christmas special.

    4
    « very good for 1 night stay »

    We booked a twin room for 1 night as we were attending a family funeral the next day. Easy to find, impressive entrance and building. Clean, comfortable room. We rarely stay in hotels, but they're all pretty much the same and we've never stayed in one with good lighting.. This one was no exception, despite 3 centre lights, a hallway light, 2 bedside lights and two witch on lights on the small dressing table, still couldn't see to read very well nor do my hair in front of the dressing table mirror. As usual, truly masculine orientated. Bathroom was very well lit, though. Couldn't plug the kettle in without putting on the floor or dangerously leaning it at the edge of the dressing table. Despite all this it was one the best hotels we've stayed in and the staff were very good, breakfast adequate and the evening meal was very nice ( as in most restaurants, pudding and cheese were very overpriced) my recommended glass of white wine was very good too. Would definitely stay there again if in the area. Although the room was looking a little tired decorating wise, we noted that the hotel is being refurbished, just hope they sort out the lighting. Note, we booked directly on line and was cheaper than the price quoted when I phoned the hotel prior to making a decision.

    5
    « Another Visit »

    Our second Stay and Cruise package, which was equally as good as the first. This hotel is good, the food excellent, the choice of wines adequate, our room was spotless, remarkably quiet and comfortable, and the staff - nothing was too much trouble. Finally, I echo all the positive comments that have already been made about the hotel.

  • 3
    « The times are changing - a backward step? »

    My wife and I together with our 6 friends have celebrated New Years Eve at Chilworth Manor for over 10 years and have always received a warm welcome from the Management and staff making us feel that we are joining friends for the celebrations. However sadly this year things have been different. The rooms were clean as usual and of a good standard and the staff we recognised were helpful as always. The major problem appears to be the Hotel was too full. All the lounges were booked for private parties and this left no place to go to enjoy the tea and cakes offered by the Hotel in the afternoon. In fact after dinner guests were sitting on the stairs and taking chairs up to sit on galleried lending. Canapés and champagne were served at 6.30 whilst we listened to a very enter a in ing tribute artist but we're obliged to stand until nearly 8 o'clock before dinner was to be served. Our party did go nd sit at our table as it was not possible to relax and we were offered or meal early. The dinner was no at all like we have experienced before even though we had to select our menus some weeks before. Several the dishes served were not up to standard and wife's vegetarian main meal was inedible. The manager did give us two bottles of champagne as a goodwill gesture which although acceptable in no way compensated for my wife's lack of dinner. At midnight there were none of the usual balloons falling on us dancing although the staff appeared to be enjoying themselves on the landing. This was such a great disappointment to us all and maybe if one attended for the first time they would not notice small things not quite right. We realise times change and Chilworth needs up - dating but it is lovely old building and it's character needs to stay. We shall watch it's progress and if the warmth and friendly atmosphere goes we would sadly not return another year. We do stay in Best Westerns in this Country and abroad and hope they can get this Hotel to a higher standard but stay the same.

    4
    « Excellent Staff. Superb Evening Meal. »

    We chose this hotel as a convenient base from which to reach the cruise terminal in Southampton and, on the whole, we were very pleased with the experience it offered. It is approximately a 20 minute drive from the docks, traffic permitting. The restaurant was outstanding for the evening meal. The menu was broad, prices reasonable and the meal was superbly cooked. There was also a good range of wine available and service was polite, friendly and efficient. The room was good value but only on a par with a Premier Inn in terms of size and equipment. This said, it was clean, well- presented and had everything we needed. One worrying aspect was that the glass toppings to dressing table and bedside tables were not secure and could slide dangerously. This would be a real problem with young children. We reported the problem and our observation was taken seriously. Breakfast was a standard buffet with options for cooked fish. The food was good enough but the breakfast room could not cope with demand, with several groups having to be seated in the lobby until a table became available. The restaurant manager coped well and handled the queue fairly and efficiently but it was frustrating nonetheless. The room is simply too small for the number of guests. All staff, without exception were polite and helpful and made our stay enjoyable. The hotel has extensive grounds which would be a real asset in the summer.

    3
    « Ok visit.....Then Great! »

    I love Best Western. It's becoming our preferred accommodation brand. They eschew the bland modern uniformity of their rivals and have hotels with character run by people who are not corporate robots. We have been coming more and more to the Chilworth Manor as a pre- and post-cruise hotel stopover. Which was the case here, which coincided with New Year. There was a special New Year's Eve event which we booked into, and we also had an extra night beforehand. Chilworth Manor is a rambling Victorian pile with lots of bits added on over the years. It's not tatty, but it definitely has a lived-in look. The most impressive feature is probably what was once the spacious great Hall area, a double-height statement of Victorian elegance, with all the architectural ornamentation and wooden panelling that one would expect in a Country House. This is now the bar area/lounge, and with it's comfy traditional style of furniture, well-stocked bar, top class coffee facilities and huge fireplace it's definitely the hub of the hotel. We expected Miss Marple to pop along at any minute to announce a murder, in the Library, with the Candlestick......etc There was a very quaint lift which took us to our top floor room. The room was a good size, well equipped and with a comfortable bed. I liked the USB charging points built into the sockets, and the mains outlets next to the bed. There was a kettle and cups, decent teabags but the coffee was undrinkable - tubes of Nescafé stuff. There is no fridge in the room, so the milk is UHT, which makes the tea taste rather "distinctive". There is a hair dryer, good flatscreen TV, an ironing board, and a cooling fan. The bathroom en-suite was a fair size, euipped with a bath and over-bath shower with clingy plastic curtain. The shower was disappointing. It was just about hot enough, but the pressure and flow were poor. Cleanliness was fine. Service was generally OK to excellent. I was disappointed with the dining on our first day. I don't know if they fielded the trainee that night, but the dinner menu was very limited. It must be the only hotel in miles that couldn't provide a steak. So I had the burger for £15. They served it on a plank of wood, for some obscure reason. The French-fry style chips were OK. The garnish on the burger was a piece of lettuce and a single slice of tomato. No onion, dill or burger dressing. The burger patty seemed to be home-made, a good size, and made from decent meat. But whoever made it put far too much salt in it. I managed half of it. There was bacon and cheese on it. The bacon seemed to have been microwaved. It was pink not browned, soft, quite fatty and greasy. And also salty. So I left the bacon on my plank. The cheese was a very strong cheddar. It totally overpowered any other flavours in the meal and no doubt added to the salty taste. So all in all, there was nothing on the plate - or rather plank - that would have mega back there again. Breakfast was no better. Since our last stay there the hotel had changed from charming, personal, table service to buffet service - with all the good and bad things that go with that. The sausages were very good. A good chunky sausage with a decent flavour. The bacon was greasy and still oozing water, the tomato halves were undercooked, the hash browns were soggy and saturated with oil. Clearly they had been there for too long. There was no black pudding, but there were baked beans and button mushrooms. Then there were the eggs. Cue facepalm in 3..2..1... The bullet-proof vulcanised eggs just completed the tone of the meal. Awful. Just awful. They were served on a case-hardened slice of Chobham tank armour, cunningly disguised as a half-muffin. My cutlery made no impression at all on the muffin. Fortunately there was the sausage. But if you stay here make sure you order poached eggs - these are cooked to order. Add in the queues for the conveyor-belt toaster and bean to cup coffee machine and you have the buffet breakfast concept in a nutshell. A mixture of under-cooked and over-confident food, fresh and stale food, and cold food by the time you get back with your toast. I don't know why they changed from the charming personal breakfast service to this travesty. The waste of the buffet food must be huge. And if they really think that this was worth £14.25 they are truly mistaken. The next night, however, New Year's Eve, the food was just amazing. The breakfast on New Year's day was much better. The full hotel meant that food turnover at breakfast was speedy. The eggs and muffins were still hard, unfortunately; the coffee and toast queues were still far too long; but overall it was a much better experience. A final word on the staff. It's an informal style of service. Here is a token attempt to have them dressed in a similar way, but you won't see the immaculate corporate livery of a branded chain. What comes with that atmosphere is a very friendly service from people who want to be there, who want to help you enjoy your stay, who seem almost to be family. One of my happiest memories of our stay was seeing the staff joining in jubilantly with the New Year celebrations on the balcony of the main Hall, cheerfully bopping away to the disco music as part of a close team. Nice folks. Normally I would give a solid four blob for this hotel, but the meal experiences of our first night drops them a blob. Please, BWCM,consider going back to table service for your breakfast. Build on the classic charm that the Manor has in spades. Don't turn it into a poor motorway caff experience.

    5
    « Excellent break - fantastic staff »

    We had 4 double rooms for the 2 night christmas residential break, it was excellent! The rooms were lovely - clean, well kept and a good size. The meals were of a very high standard and there was plenty to eat, the christmas dinner in particular was lovely - in a beautifully decorated room with a great atmosphere. The crowning glory however was the staff - they were outstanding! Really friendly and welcoming, very attentive and a real credit to the hotel. I would definitely stay here again and recommend it to anyone. Well done, we had a lovely christmas!

    5
    « Relaxed and helpful staff »

    We stayed for 2 nights on Xmas eve and had an excellent time, the rooms was a nice size and the staff where brilliant always helpful and nothing was to much! The food was nice as we had a set menu but they cooked something different for the children as they didn't like what was available. Would recommend to friends to stay

    4
    « Whimsy or Wimsey? »

    We stayed at Chilworth Manor on a cruise deal - as we have done before - but on this occasion they put us in the Dorothy L Sayers Suite. Treated like Lord and Lady Muck! Beautiful Edwardian-themed room with a very comfy bed. Fantastic views of the garden - and the sun came out right on schedule so we could see it at its best - best for December anyway. Enjoyed an evening meal and breakfast at the hotel too. They had a bit of a flap on in the evening (not sure what had gone wrong) but food was good when we got it. Breakfast OK too. We'll be back here in March 2016 for another cruise and I think we may get the same room - with a bit of luck - hope so!

    3
    « Weekend Away »

    This Edwardian Hotel gives a great impression arriving through the drive but then struggles to figure out it's identity. However, it seems to have a new owner who has invested £1M to refurbish the Hotel with more to come. The New rooms were adequately sized with nice bathrooms. There was a iron but no ironing board which is important to me as a Business Traveller. The front desk were helpful (Lizzie was delightful) but the hotel was full of Christmas Parties and stretched but seem to be coping. The Swimming Pool, sauna and steam room are great but is a separate building in the Hotel Grounds. The food was good (had the Christmas Turkey Special) and breakfast was OK. As long as the B&B package stays well below the £100 mark, the hotel is a good medium choice.

    4
    « Nice heath club, trying to be a spa »

    We didn't stay overnight in the hotel but booked a 'wellbeing day' in the 'club' - the pool/spa that is in the grounds of the hotel. It's a separate building that hotel guests can use. However, most of the people we saw there were regular members attending the gym and exercise classes and just a handful were from the hotel. On the plus side: the pool is a good size and very clean, all the areas were spotless and modern and the staff were polite - there is also a jacuzzi, sauna and steam room. The club is obviously popular with lots of regular members. The negatives for us were that we wanted a spa day to relax and feel pampered in a nice hotel for a birthday treat, but felt like visitors to a health and fitness club. We arrived at 10.30, there was 'help yourself' tea/(instant)coffee/juice and we completed health forms. We then changed and went to the pool area - there are just half a dozen loungers along the edge of the pool and a few chairs. Half an hour after we arrived an aqua exercise class started with loud music, an instructor shouting and the pool full of members taking the class. There was nowhere else to go - the rooms upstairs were only for pre-booked treatments with a tiny waiting area, so apart from the pool area and the reception area there was only the changing room. Our treatments were not until 4pm and there was very little to do all day until then. The package (at £69 pp) said that lunch was included, but the 'lunch menu' was just a list of sandwiches with the alternative of a salad for £7 extra! I had the salad as I don't eat bread - it was quite nice but not worth and extra £7. There was a notice to say that hot food was only available in the hotel, for which we would have to get dressed, go over and pay for in full. A bowl of chips or the alternative of some hot food, even simple, would have been nice. Also, although robes and towels were provided (and damp towels replaced) there were no slippers and the floor in the reception/cafe area was cold so I had to go and put socks on. We got a little bored in the afternoon but at least it was quiet in the pool. The treatments were perfectly nice but I would say that if you want a relaxing massage, choose a full body or back massage as the head/neck/ shoulder with facial is more of a 'beauty treatment' than a treatment for relaxation. On the whole it was not an unpleasant day but didn't feel like a relaxing spa.

    2
    « Underwhelmed »

    With such a great building in such a fabulous location - surrounded by wealthy homeowners and good location for Southampton cruise ships - this hotel is dramatically underwhelming. The reception desk could be mistaken as the enquiries desk at our local bus station; the main reception area seems to act as a disco hall with huge speakers and disco paraphernalia visible on the grand landing; a small gas fire feebly glimmers in the grate surrounded by 2 enormous badly dressed Christmas trees, tartan cloth is stretched around the upstairs balcony area - possibly they think these are "swags"? In all the decor has as much artistic achievement as a train station. The coffee, although well priced was lukewarm and obviously been on the warming plate for some time. Why have so many brilliant possibilities been lost?

    4
    « Stylish hotel with terrific grounds, excellent location »

    friendly attentive staff in a relaxed setting. Stunning great hall and the extensive garden and grounds show a hotel that is on the up. Good wide ranging breakfast. Rooms are well laid out; we stayed in a quiet wing to the east of the main rooms that were full of party goers.

  • 4
    « Good stay »

    The hotel is very nice and the staff was very friendly and helpful. The room was comfortable and I had a good sleep. The breakfast was very good with a decent selection on offer. The location is ok, not too far from the airport and on the science park.

    5
    « PARTY NIGHT »

    Once again, 14 family & friends enjoyed a fantastic day & night at the Chilworth Party night. Using the Spa in the day & then partying on the night, The food , staff & atmosphere was first class, good night had by all. Shall be returning again. Ian

    5
    « total relaxation »

    Spent the weekend at Chilworth Manor with my better half after it was recommended to us by friends. I'm a foodie and was looking forward to sampling chef's delights and my wife the health club and spa. Unbeknown to me my wife had booked me a treatment in the spa (never had a treatment before) not my scene but after a tough few months my wife thought I could do with some chill out time and pampering. My massage was great and really helped relax me. The manager Kris was great fun and nothing was too much trouble for him or his team. Even putting a work out program together for me that I could follow at a gym closer to home. Well worth a visit, we will be back.

    1
    « Truly awful receptionist! »

    If it had not been for the fact that we were attending a function here, and had pre-paid our accommodation, we would have walked out: the receptionist on duty - that being the older of the two women - was downright rude: no smile, no warmth, no friendly chat, just an aggressive demeanor and a stock "no" response to every civil enquiry. I simply cannot understand why someone so patently unsuited to the service industry would choose to work in it (or even why her employer's would tolerate it)! Other than for that - which, to be honest - ruined the entire stay, the Christmas-decorated lobby was lovely, the bar well-stocked and reasonably priced, the other staff friendly and helpful, and "the do" itself was well hosted, but, I'm sorry to say, the re-furbished rooms were not up to much either: they had literally painted-over-the-cracks, hadn't even attempted to clean the tile grouting, and had fitted a fancy wash basin that's pretty much incompatible with the tap (as it sprays everywhere). So, by way of a summary, the hotel would've got an 8/10, the room a 7/10, the staff an 8, but, due to the sheer nastiness of the receptionist, the overall rating has to be 1/10? We will certainly not be returning here!

    5
    « good stay »

    this is a very nice hotel with friendly staff will be staying here again will recommend to friends any trips to Southampton we will use this hotel again nice food as well nice setting for the hotel in nice grounds

    5
    « Best Western Chilworth Manor »

    Excellent service throughout our stay. Personal touch by adding a birthday card for my husband and written best wishes for our cruise. Very friendly and helpful staff. Room very comfortable (although I personally found the bed a little soft) Nice, quiet location within easy striking distance of Southampton itself.

    5
    « Fantastic experience »

    My daughter booked Chilworth Manor for my parents 60th Wedding Anniversary. We were a party of 30 people, kids included. Upon arrival we found ample parking and when we walked through the doors the setting was spectacular. A fantastic hall with a log fire (artificial but realistic) , a massive lounge with lots of seating. The hall takes one back to an era long gone. All right so the Christmas trees inside and out added to the charm but everything was as you'd expect of a Manor house. Our party room was ideal, not too large and with an oval table just right for 30 guests. The food was really tasty, buffet style but hot. Champagne as we were seated . My folks paid for it all granted, but the service was excellent. After, we had all booked rooms which were as one would expect, normal hotel rooms. My daughter had a bit of a delay with the hotel bringing the children's bed and cot in to their room but in the Hotel's defence, there were quite a few parties going on. Breakfast we all thought was nicely done. Everything one could desire. All in all a really fantastic experience. One that I'd have no hesitation in repeating or recommending.

    4
    « Weekend Break »

    We stayed here for 2 nights and chose it as we had stayed at other Best Western Hotels and found them very good and the reviews on Trip Advisor were good too. Check in was quick and easy and the staff were very polite. Our room was nice and clean, the bed was comfy and the room was warm. We used the swimming pool, Sauna and Steam room, all very welcome on a cold November weekend, Towels are provided. We ate in the Hotel both nights and the food was excellent and the waiting staff very attentive. The Breakfasts were fantastic, Fresh Fruit to start with and then one of the best Full English we have had, it set us up for most of the day. Check out was as easy as the Check in was. Would certainly stay at this hotel again.

    5
    « Loved it »

    Stayed 2nights. Friendly staff. Really nice gym and leisure facilities. Hope to go again in the summer and be able to walk around gardens. .........hope to return with family next time, although limitations on pool for children under 17

    5
    « Cruise package »

    Good room ,good breakfast, return transport to cruise terminal, included parking for eighteen days. Standing in its own parkland, wonderful walks through great tall mature Trees I have to include these extra words, about five miles from the centre of Southampton

  • 4
    « Nice, relaxing hotel »

    Booked a spa break and the hotel is very nice in lovely grounds. Food excellent, spa and pool nice but pool bit cold. The spa has free drinks which is a nice touch and the staff there were all very nice and friendly. The staff in the hotel couldn't do enough to make us feel welcome. I would definitely visit again.

    3
    « Girls weekend »

    My friend and I booked a night away for a bit of relaxation and to enjoy the spa. The hotel is in a lovely setting with plenty of parking. From the outside it looks lovely, unfortunately we found inside to be tired and not as grand as expected. We had a twin room which was adequate, slightly dated and basic. Bathroom plain and small. For one night it was OK. Needed a good clean, dust on lampshade, carpet could do with a good steam. Overall OK. The spa is outside in a separate building. This was the main purpose of our stay. The pool is nice, offering a jacuzzi, steam room and sauna. The gym is upstairs with modern equipment which we enjoyed. My one downfall is that there is no dining at the spa so if you do want to relax and enjoy lunch, a glass of bubbly etc, you'd have to get dressed and walk back over to the hotel. I think this would make the place more appealing to have something onsite. What made our stay were the staff working the restaurant, good fun, attentive and friendly. We enjoyed a lovely 3 course meal in the evening and breakfast which was plentiful in the morning. The same staff working this shift also. Thank you guys for making our stay. I would stay again, although would wait for a deal to come up rather than pay the full price.

    4
    « Lovely for a short winter break »

    My husband and I spent two nights here courtesy of Tesco Clubcard Deals. It was excellent for our purposes. Had we paid by cash or card I would have preferred a bedroom that didn't look into a brick wall but as It only cost around £60 in vouchers for two nights bed and breakfast, I really can't complain. It's in a beautiful area but, unless you have plenty of money, you might want to eat out for lunch and dinner.

    4
    « Good cruise and park package »

    We usually choose Chilworth for our pre cruise overnight stay, it's so much nicer than being in the noisy city centre and the food is better too. This time we had a room in the older part of the hotel with lovely views over the garden to the rear. These rooms are slightly larger than the ones in the new wing, and have huge windows with high ceilings. The room was nice and quiet too and we didn't hear any noise from neighbouring rooms. An added bonus is free WiFi throughout the hotel. We had a lovely evening meal in the dining room, lots of choice, beautifully presented and very good quality. Breakfast is jolly good too! Our only slight problem was with the pillows, they were all very flat and really needing replacing. I asked reception for some extra pillows but unfortunately none were delivered to our room, so neither of us slept very well. The parking and transfer arrangements to the cruise port were all efficient and well organised, and all of the hotel staff were happy and friendly. We are looking forward to staying again at Chilworth Manor again, later in the year.

    4
    « Good location »

    I stayed here overnight on a business trip. Excellent location and a comfortable room. Dinner was good but the bar is rather impersonal. Staff are pleasant and service was good. Breakfast was very good and plentiful. I will certainly stay here again when I am in the area.

    4
    « Short stay to visit family »

    Undergoing refurbishment but this wasn't a problem. However, the mattress had very prominent upholstery buttons and I felt there should have been a cover as they were extremely uncomfortable to sleep on. Dinner in the restaurant was excellent.

    4
    « Lovely setting »

    Nice hotel, welcoming and cosy although decor might need some updating. Shame our bedroom was next to a young family's whose baby cried in the middle of the night and early morning. (Especially as we specifically asked for a quiet room when we booked.) Service was excellent when we were served our afternoon tea which was copious. Would recommend the hotel to friends although would warn them about having a room next to a young family.

    3
    « Very relaxing hotel but needs updating »

    This is our second time here as the hotel offers a peaceful weekend break with a yummy quality breakfast. The standard rooms are clean but in need of updating, the furnishings are very 1980's and look tired and worn. Ground floor bedroom windows have no safety catch and if left open anyone can easily break in. Bathrooms need power showers and retiling. It would be nice to have new hotel sized washing products and not a big bottle of a general product that everyone who stays there uses. There is no WOW factor or a special exciting feeling as you open your bedroom door. This is a real shame as staff are very welcoming and the grand fire place in the hall with sofas is really rather nice.

    4
    « Good Hotel »

    We were there for an event everything good about the hotel The evening had a buffet and the food was awful. I have no other complaints and I would recommend the hotel In a nice surrounding in a quiet area, much better than being in the city center.

    5
    « Quiet hotel in beautiful grounds »

    The original house was extended on a grand scale in the early 20th century for the Fleming family. The gardens retain their Edwardian charm. The house was a hall of residence for the University of Southampton until conversion to a hotel in recent years. There are several car parks, but these get crowded when large meetings are being held in the conference rooms. There is no lift. As we only wanted a light evening meal we were able to have dishes from the restaurant served in the spacious bar and lounge area adjoining the entrance hall. The room (241) was a good size, with comfortable beds and a modern bathroom, but very hot. Fortunately we were able to open all the windows wide. That room and others nearby suffer from (very) early morning noise when deliveries are made to the kitchens and the catering staff get to work. The breakfast choices were limited and disappointing and the attempt at a Continental alternative consisted of limp supermarket ham and cheese in individual plastic-wrapped portions. The staff were efficient, helpful and friendly, the hotel was clean and quiet inside.

  • 4
    « Relax weekend away »

    The hotel is set in a wonderful location and is as good as it looks. Staff were friendly and helpful. Breakfast is exceptional but could do with a second coffee machine. (Good coffee though) Only let down by the inadaquit knowledge by the restaurant staff on the food and wines. -Which are a little over priced. Well Worth a stay. Only wished we could have experienced the spa.

    4
    « Third Time of Asking and It Gets Better »

    This was our third visit to Chilworth Manor Hotel, near Southampton. Set in an idealistic location in its own grounds in Chilworth this former country house is run by the Best Western Group and we use this as a weekend retreat when we visit various locations in the area. It looks to be a favourite for the 'Cruisers' who travel backwards and forwards to the docks to pick up their cruise ships. The staff are professional and friendly and the rooms are spacious, clean and well equipped with good size beds. The restaurant is very well run with reasonably quick service. Good choice of evening meal menu and the food is very good at sensible prices. We had breakfast in with the deal with Secret Escapes and it was excellent and again very good service although at £12.00 plus per head if you don't get a deal is a little expensive. You can also use the Spa which is in the grounds of the hotel and again this has an excellent swimming pool and all the accessories. Overall, if you get a deal this is a great place for a weekend away in Hampshire. Easy access to the motorway and Southampton City Centre.

    5
    « Lovely stay »

    Enjoyed exploring lovely grounds and visited the tree circles and pond just outside. Had a lovely time. Breakfast was superb; excellent choice and as much as you could eat. Very pleased Lovely hotel in wonderful grounds, very quiet

    4
    « Lovely stay »

    Stayed one night for a pamper week end. Staff are very friendly. Room was very comfortable, dated decor but it gave it character. Just a few things the hotel could do to make it even better - get rid of the beds by the pool as there isn't enough room for them and put more chairs in. A water machine in the pool area would be good. The whole building was very hot and stuffy and no air con in the room. Could improve the quality of the loo roll! Dinner and breakfast were both great. Plenty of choice and very tasty. Lovely bar area. I would highly recommend the whole body wrap if you are looking for a treatment. I didn't use it but the gym had plenty of machines. Lovely grounds and conservation area.

    4
    « Mr lee »

    What a lovely place amazing grounds an secluded off road, staff great very welcoming couldn't help yeah enough, food amazing great breakfast room clean tidy all amenities, the club separate building has gym,pool,sauna,steam an spar for total relaxing great place to stay an chill out me new hotel for Southampton location

    4
    « Cruise, stay and park »

    Stayed here for one night pre cruise, had dinner and breakfast, then taxi to the port. All worked very well, no adverse comments to make, lovely room and food and staff very helpful and pleasant. Taxi took 10mins to collect us and delivered back to car at the hotel.

    3
    « Not the welcome at reception we quite expected! »

    For such a beautiful building & grounds we were very disappointed with our first impressions from reception staff. It was far from a friendly welcome. We were given the key to our room & on arrival found it was already in use! On our departure the computer system was down. The same male receptionist was reading bookings from a sheet which he proceeded to tell us we had stayed 2 nights not one..he wasn't able to confirm we had paid when we told him we had. Breakfast was very good and thankfully the lady in charge was friendly who treated her guests like guests!

    4
    « Cruise deal »

    We were sailing out of Southampton to cruise the Norwegian Fjords and as we live quite a distance away decided to take advantage of the Chilworth Manor's cruise deal. We stayed overnight on a dinner bed and breakfast basis which was very nice though I have to say breakfast was a bid of a bun fight! We don't particularly like buffet style breakfasts but with the number of guests staying I suppose this is the only way the hotel can cope. I really do wish though that they would at least bring a pot of tea to the table! I detest it when I have to go and queue to get a cup of hot water out of an urn and then can't find the milk and then what do you do with the tea bag? Our room was clean and comfortable and dinner that evening had plenty of choice and was very good. There is free wifi in the reception area for those who can't keep away from their pc's. Next morning we had to hang around for some considerable time before we could embark but were able to use the hotel's facilities and have as much tea / coffee as we wished, for free. When we first arrived at the hotel the receptionist had taken the time of our embarkation and arranged a taxi for us which arrived dead on time, took us straight to the ship, the driver off-loaded our bags onto a trolley and away they went. They were already in our stateroom by the time we got there. We had a lovely week cruising and when we got back to Southampton and collected our baggage, I rang the taxi firm and before we were outside the terminal the taxi was there. We were then driven back to our car which had been parked at Chilworth Manor for the week - all part of the cruise deal. We always try to book a Best Western hotel because they have character, are usually an old country house and in the countryside - we don't particulary like the modern chain hotels. The Chilworth Manor is in a lovely location but not too far from the ferry terminals. We would certainly use both the cruise deal and Chilworth Manor in the future.

    4
    « Stay, Park & Cruise »

    Chilworth Manor has great history and is set in lovely grounds. We booked this hotel for its park, cruise & stay deal. The hotel itself has great character. The staff and food were excellent. The park and included transfer worked really well and was very professional. The only aspect of our stay which I would give an adverse comment about relates to housekeeping and general maintenance. Some areas of the hotel are in need of some attention, refurbishment, repainting, repair etc. We booked a suite room and had the Dwight Eisenhower room. It was somewhat disappointing. two of the curtains were hanging off the curtain rails, the curtains themselves were extremely dusty and the room basically was in need of a good deep clean and not just a hoover round the middle of the floors. Housekeeping are letting down this fine old hotel!! That said, our overall experience was such that we would use the hotel again.

    4
    « Lovely location and grounds »

    This is a loveley hotel for that get away weekend retreat, the stafff are very helpful and pleasant. The rooms in the new part of the hotel are large and comfortable with very clean and spacious bathrooms. The trestaurant is comfortable and well laid out, the food is great good choice off the menu and well presented and very tasty. The grounds stretch to about 24 acres and filled with woods and open land great for that before or after dinner stroll, but be sure to get a map from reception otherwise you might get lost. we used the spa while we were there but found this very disapointing, the jacuzzi was cold and not very bubbly, there was not much room around the pool to walk around due to beds. All in all a great weekend away.

 

Getting to the hotel ...

All directions
·From: All directions. Follow the M3 to Southampton and exit at Junction 14. At the roundabout take the third exit sign posted Romsey A27. Follow for approximately one mile. The BEST WESTERN Chilworth Manor Hotel is the second exit after the Chilworth Arms pub. Nearest motorway - M3, two miles