Best Western Plus Birmingham NEC Meriden Manor Hotel

Check in was so easy only draw back there isn't a lift so we 3 ladies had to carry our cases up the stairs. We had a drink in the bar which was fine. We had booked dinner, bed and breakfast which was a good deal and the food was very good. We enjoyed our stay.

Wow! What an amazing wedding venue. We had our day here back in February and honestly could not fault a thing. It was a dream. The food was delicious, and we may be biased but I would say it was the best wedding food we've ever had. The venue itself was beautiful, the large Georgian style building was the perfect backdrop for photos and the modern décor downstairs was a beautiful welcome for guests. The reception room was spacious and bright, exactly what we wanted. The chandeliers throughout the room and the large one above the main staircase were beautiful. Liridona and Beth were an amazing support in the run up to the wedding, answering all of my crazy bride questions. Beth was there on the day, alongside David and I can't thank them enough. They went out of their way to make sure we stayed calm, and everything ran smoothly. David was with us all day, guiding us and we would have been lost without him. Thank you Manor, for making all of our wedding dreams come true! Mr & Mrs Walker x

Paid extra for an executive room only to be given a basic room, matching the website pictures. Very clearly missold a room and totally ripped of the extra £40. I use Best Western hotels regularly and to be told by reception there was nothing they could do was a shock to me. So much for loyalty and false advertising.... avoid, plenty of other good hotels in the area.

Fantastic hotel for the NEC at a very affordable price. Bus service a short walk from the hotel runs to and from the NEC regularly all day up until midnight which made it very convenient to go there and back each day. Initially had an issue with the window in my room not closing properly but this was quickly rectified and a room change was offered. New room was extremely comfortable with plenty of room, a very cozy bed and most importantly was very quiet at night with no disturbances. Staff were also very helpful, I left some belongings in my room after my stay and they posted them out to me for free!! which was incredible service. Will definitely stay again.

Thoroughly enjoyed this hotel. Good food, great location and very comfortable room. Dog friendly which meant that we could all stay here without splitting up the party. Will definitely return here, in fact, already booked for next year.

I don't know where to start with this review because I have very little good to say, actually I have nothing good to say! Room was barely adequate, mattresses should have been replaced long ago, lumpy and overly soft. On the first morning the first floor smelled strongly of sewage, in the evening the smell had migrated to the bar too. Beer lines were clearly not cleaned often enough, beer was rank. Asked for a napkin or beermat, out of stock of both. Asked for a starbucks coffee, none to be had as out of stock of the cleaning tablets! Told that I could go to the restaurant and maybe they were still serving, no attempt from the staff member to go get a coffee from the restaurant. Customer service skills are absolutely non-existent, staff are surly and unhelpful. Reception unmanned most of the time, had to wait some minutes for anyone to appear for check in. Next morning asked where breakfast was served “in the restaurant” was the deadpan reply… then had to ask where the restaurant was. My advice, go elsewhere, you'll be glad you did.

We had our wedding at the beautiful Manor Hotel. We had the most amazing day. The staff especially master of ceremonies David could not do enough for us and went above and beyond any expectations we had. The day went off perfectly. The food was amazing the venue looked amazing and all the staff were polite professional and friendly. We had so many of our family and friends compliment how the day went and we have to credit the hotel where this is concerned. we couldn't have asked for anything better. The hotel itself was spotless. The beds were really comfortable and rooms were a really good size. Thank you so much. MR & Mrs Reynolds x

Stayed as this hotel for one night when visiting the nec the hotel was was very well decorated and very clean and tidy very friendly staff food in the Marco Pierre White restaurant very good and very good service in the triumph bar only problem we found the room was a bit noisy as next to the lift and corridor but would stay there again but in a different room

Great hotel, warm welcome, good parking, polite friendly staff, great breakfast fantastic choice of food eat as much as you like, as others have said rooms slightly dated but have everything you need, great comfortable bed, will certainly come again, well done Manor hotel

Warm greeting from Will on arrival at check in. Car parking was good. The bedroom was dated and in need of updating but general cleanliness was above average. We decided to eat in Marco Pierre White Restaurant, the steaks were ok but not the best I have eaten and considering costs not value for money. Breakfast was a good experience with attentive service, tasty food and well cooked.

So the first half of my review Beautiful hotel grounds etc. Stayed here for 2 nights a group of 10 friends. Will on reception very welcoming , Rooms a little dated decor wise but adequate. Laura and Sophie on bar lovely and could not be more attentive very knowledgeable about local area and informative ref buses shopping and restaurants locally. Breakfast team Lead by Sarah Tucker very polished friendly and welcoming . Jack and Danny went out their way with poached eggs lashings of fresh tea/coffee and anything else we needed. unfortunately things went downhill from here on our visit to on site Marco Pierre White restaurant the restaurant manager Ouissem is incompetent of any restaurant management skills.steak was of poor quality left under heat lamps to long staff did not want to engage when a problem arose restaurant manager arrogant dish replaced brought back when most members of the tale of 10 had finished their food plate was missing parts of the order chips overcooked again restaurant manager not interested puddings where ordered again a problem arose staff again unwilling to engage ok items were removed from bill but Service was very poor will not be returning to mpw at this location . Cannot fault the hotel BUT DONT WASTE YOUR MONEY AT MPW.try the fantastic indian down the road MERIDEN SPICE above the QUEENS HEAD or the BULLS HEAD.

Stayed at hotel for business meeting.Rooms were tired and dated.Food was very average.No hot water was available for a shower in the morning.Bed was comfortable but breakfast was a limited food choice.Parking and location both good.

The hotel is very impressive from outside and the public areas equally so . The hotel and grounds were beautifully decorated for the holiday period and added to the general good feeling and ambiance. We were greeted by a very friendly and efficient receptionist who had us checked in very quickly. The whole hotel seems to have been recently decorated and is immaculate throughout. We had quite a large room on the first floor , the room had also been recently decorated and was very smart and so clean. The beds were very comfy with beautifully clean sheets and the en suite was full of beautifully fluffy towels as well as top end toiletries. There was a bath and a very powerful shower which encourages you to relax and plenty of hot water at anytime of the day. There was an extensive tea and coffee tray , with kettle , milk and biscuits but no water. There was plenty of storage for clothes , cases etc, plenty of mirrors and a hairdryer. We put the do not disturb sign on the door after breakfast on our second day as we fancied a lie in , to our surprise when we went out later that afternoon , Housekeeping had tied a bag to our door handle with , fresh towels , toiletries and toilet rolls - how thoughtful and shows the level of care given to guests. We had breakfast each morning , the usual buffet style you would expect with continental items , as well as a wide range of cooked items. The breakfast was good and well presented . We ate in the Marco Pierre Restaurant on one of our nights - see separate review - disappointing , go to the nearby Bear Inn for better food and half the price. The review would be 5* but the following issues let the hotel down..... 1) in recognition of my Rewards status I was given a voucher for 1 free drink between 3 of us !! - quite galling as we watched the staff help themselves to drinks behind the bar throughout the evening. 2) I have never stayed at a hotel where you are expected to pay extra for Hot Chocolate with your breakfast. 3) no USB sockets in the room and no spare sockets - we had to unplug the table lamps and use the sockets to charge our phones , ipads etc so we were left with wires trailing across the floor. 4) the staff in the breakfast room were very unprofessional shouting across the room and we could hear every word including swearing coming from the kitchen.

The matteress was badly stained and was covered with a matteress protector which felt like it was made of rubber or Lycra the. Room was cold as the radiator did not work the bath tap came off in my hand and the dessert in the evening took twenty minutes to arrived

Have stayed here on and off for over 15 years and always been my preference if working in the area. Hotel had no hot water in room, both on arrival and the following morning, so cold shower only. Add to that the over powering smell of weed in the corridors, and it really was a long way from what I've experienced in the past. But the front of house staff are a credit and did all they could under difficult circumstances A hotel this size should have an emergency plumbers number at least

Unfortunately we had a poor experience as we were staying here for our anniversary. There was no hot water in our room which was down to a faulty boiler and the food in the restaurant was not up to the standard expected. We also had to endure a boys football team and their family staying at the same time which meant lots of shouting and running around outside rooms. It did ruin what should have been a nice weekend break. However, the staff were excellent and tried their best to accommodate our concerns.

We booked one night to break up our Journey to Blackpool from Stonehenge . We booked a package of Bed Breakfast and evening Meal as they advertise their Restaurant is a Marco Pierre White Steakhouse & Bar , so we had high expectations . Check in time was 3pm although we were around an hour Early . There was no one in reception or in the Bar . It took around 15 minutes to get someone's attention . We asked if we could get a Drink in the Bar while we waited and they called for someone to open the Bar . The Hotel does Not accept Cash for anything including drinks in the Bar . Reception was opened dead on 3pm and we went upstairs ( No Lifts) . We had a little trouble finding our Room as the Hotel is enormous . We had to go through a couple of Fire Doors in the Corridors but eventually found our Room . The Room was very nice , a good size , comfortable Bed , All the needed amenity's . The bathroom was average size but well fitted out . We slept well . We went to the Restaurant around 6 pm for our included Dinner and we had a set menu of 2 courses to choose from . We both had the Steak & Chips . Both our meals arrived . My steak was cooked ok (Rare) but my Wife's was also Rare and she likes it Well Done . We called the Waitress who took our order and she returned it to the Kitchen . It came back as a Medium at best . I understand Chefs don't like cooking steaks Well Done , however if the Customer wants Well Done then it should be Well Done. The other problem was the Chips . They were soggy and devoid of flavour . We left most of them . We were not impressed . The next morning we went for Breakfast in the Restaurant . It was a Self serve Buffet . The food was a typical Buffet , almost Cold . Overcooked Bacon . The Tea & Coffee was fine and the Orange Juice . If this is the Standard for a Celebrity Chef's Restaurant it needs to improve

We recently had our wedding at the Manor Hotel and it was the most perfect day from start to finish! If anyone is looking for a venue for their upcoming venue, I couldn't recommend the Manor Hotel enough, it was exceptional! Our wedding planner Liridona has been excellent throughout the whole process, from our first visit to the venue up until our special day. She has been so helpful and easy to contact, and always so friendly and smiley. More recently we've also been in touch with Beth who has also been super helpful and always happy to help. They've both made us feel at ease at every stage of the wedding planing process. Myself and bridesmaids had a gorgeous room for getting ready in, and wanted to mention a special thank you to David who coordinated everything up until the ceremony, he was amazing and helped us out all morning and in the run up to the ceremony, checking if there was anything we needed (even getting me some toast when the nerves started to kick in!). He was so calm, friendly and professional. Later on Adrian took over, and he was great and super helpful too! He made sure everything ran smoothly, and also can't thank him enough with helping the coordination of playing a recording from my nana who unfortunately could not make it. It was a beautiful, perfect and faultless day! Thank you to all the staff for making it run so smoothly! We felt so relaxed and at ease all day as we knew that the amazing team had everything under control. All the staff we encountered during our stay and wedding day were exceptional. Everyone there was so friendly and happy to help. Thank you again for making our wedding day perfect! Mr and Mrs Healey x

This hotel not only looks gorgeous from the outside but the decor inside is absolutely stunning. Staff were amazing and definitely make this hotel what it is. The vibe the entertainment the drinks and food were absolutely fantastic

The Manor Hotel was our Wedding venue and was 5 star. Luxurious venue but great value for money. Would thoroughly recommend anyone getting married use the Manor. The day went like absolute clockwork.

2 years after booking, we recently had our wedding here (19/8/23), what can we say….. We initially dealt with Paula one of the sales team, just out of lockdown, she was so lovely, informative, and did all she could to give us the best quote possible. After booking we were extremely lucky to have Liridona as our wedding planner, throughout our planning she was easily contactable, always happy and helpful (and with a smile on her face when we saw her face to face), she arranged the most beautiful food taster day that was included within our booking, plenty of drinks and canapés to sample, then each enjoying a 3 course taster meal in a beautifully decorated room, complete with an acoustic singer, it gave us a real taste of what was to come. Nothing was never too much for her, on the day she went out of her way around her busy schedule to come and see us all whilst we were getting ready. On the day of our wedding (with the hotel freshly decorated) we had Adrian overseeing everything, he worked his absolute socks off (even the night before with my never ending questions), my own bits I had bought for the day were placed exactly as I asked, again nothing was too much for him. Our entire day was timed to perfection, right down to the timing of the music, best of all he was lovely but very easy to talk to, making us laugh throughout the day, he and his team worked so hard, and made us feel special. The quality of the food was outstanding, we had so many lovely comments from our guests, and our fish and chip evening buffet went down a storm. The morning after, we had room service for breakfast, again the food at breakfast was delicious, cooked perfectly, and delivered to our room bang on time. Afterwards we were pleasantly surprised to find out that we will be invited for an overnight stay on our 1st anniversary. If you're looking for a wedding venue where you can have your whole day under one roof, or even just looking for a nice wedding reception venue, we couldn't recommend The Manor enough. We had a wonderful day thanks to the staff who work so hard, a special Thankyou to Liridona and Adrian, you're both amazing !!!

We just had our lovely wedding at the manor hotel. Staff were very helpful on the day of our wedding making sure everything was how we wanted it to be. Liridona was an amazing wedding planner helping form our ideas into our special day which turned out amazing. Rooms were lovely — especially the bridal suite

Staying here due to wedding We're asked to go up to the room ready for the wedding asked where the lift was as had pushchair we were told no lift up to the room. We then checked in to find our room was up three flights of stairs on the other side of the hotel! Again no lift to the room!! Total joke and just totally unsuitable. Spoke to reception and said we had the pushchair with a sleeping baby in and was told wasn't anything they could do due to no lift!

The room we had needs updating, for the price we paid. Overall ok with a good breakfast choice. The staff were friendly and helpful plenty of parking spaces. Close to the airport which takes 15 minutes

What can I say, we got married at this amazing venue two weeks ago and we wouldn't fault a thing. From the moment we walked in till the moment we left nothing was too much trouble. Thankyou to Liridona, David, Adrian and all the team for making our day the most magical, perfect day. Every member of staff were friendly, helpful and extremely polite, even our guests commented on it. The food and service was amazing and we are just sad it's all over. Thankyou to every single one of you.

One night stopover for visit to Gardener's World live at the N.E.C. Comfortable room. The meal in the restaurant was very good but expensive, however our breakfast experience was not so good. We tried to order poached eggs on toast only to be told that we had to toast our own bread, far from perfect as either the eggs go cold waiting for the toast or the toast is cold waiting for the eggs, so we settled for a bowl of fresh fruit. The price was right and the position of the hotel close to the N.E.C. was good.

We recently had our wedding at the Manor Hotel and it was definitely the perfect venue for our special day. Liridona, David, Adrian and the team knocked it out the park for on the day. We are still on a high from the day, and honestly the venue played a massive part for us. We've had so many compliments about the food, the wine and the price of the bar. We were really impressed with the well-choregraphed service during the wedding breakfast as we didn't expect it to be of that level. Also due to the slick service during the wedding breakfast we were well ahead of schedule! We want to make a special mention to David, who was the operations manager on the day, he was just amazing! We were told that he had only been with the hotel for 4 weeks and ours was his first wedding. If we didn't know better, it seemed he had been doing weddings for years. He was such a calming presence and safe pair of hands on the day from the beginning until he handed over to Adrian, who we can't forget to mention as he reassured us the day before when we caught up with him to hand over decor as well as running through the day with us. I wanted to thank the woman (sorry I've forgotten her name) who brought us up Starbucks drinks to the bridal retreat throughout the morning when we were getting ready. When it came to the things that went wrong on the day, none of it had anything to do with the venue. We also wanted to thank the wider hotel staff and the MPW restaurant staff for serving all our guests who stayed over and had dinner and breakfast the day before and after the wedding. Lastly, we would like to thank Liridona for all her assistance in the lead up to our big day and ensuring that every detail we requested was in place and accommodated for. It definitely makes a big difference having such a good wedding coordinator who wants to ensure you have the best day, which Liridona definitely did. This won't be our last visit to the Manor Hotel as we will be returning for our 1st anniversary and we love the MPW restaurant. Thank you for making our special day just that extra special! Mr and Mrs Williams :)

We stayed over night with a group whilst visiting the NEC. The hotel was excellent. The staff were friendly , the room was in excellent decorative order and clean, the bed was comfortable and it was quiet, even though there was a wedding function on. We ate in the restaurant in the evening, the food and waiting staff were great. The bar was expensive but that was a minor point. There is plenty of parking and lovely outdoor space at the front and in the rear quad.

Despite a few issue with complementary offer (not fully delivered), stay was very good for value - Room cozy, quiet and very comfortable extremely clean and wonderful breakfast - Friendly staff. Will recommend this hotel

Really nice entrance area and restaurant / bar in the hotel but the rooms are a completely different story. Extremely warm with no AC despite there being a vent for it. We had to ask for a fan which was small and weirdly loud. The rooms are dated but clean. The shower is very loud, sounded like an engine starting, plug didn't work in the bath either. Had breakfast too, standard items but found it a bit harsh that when asking for a caffeine free tea (redbush) I was told I could purchase from the bar. Was only staying due to a wedding in the area but would not go back.

Great service in all parts of the hotel all day and evening. Sadly I couldn't recommend anyone stay here due to the high temperature of the rooms and no AC. Unbearable to sleep with the temperature. Such a shame when the hotel staff were really good and so was all the service. But honestly don't stay here unless it's winter.

ABSOLUTELY OUTSTANDING !! We had our wedding here 2nd June, and all I can say is WOW the best experience ever. When we started venue looking this was our 1st hotel, we visited 7 more within the month and nowhere gave us the welcome that The Manor did, a slate with our initials on brownies and a glass of Prosecco to welcome us to talk about options. We had the pleasure of meeting both Liridona & Paula and both of them made us feel so welcome, could not do enough for us throughout the 2 years the communication was unreal. So the day of the wedding !! Liridona and Paula both met me on top of the stairs when I was leaving the hotel to get to church, whilst Liridona was helping my mom with her corsage Paula was walking my 1 & 4 year old around to the stairs, as we arrived back to the hotel as Mr & Mrs Liridona was there to welcome us back. The whole day was absolutely amazing and it's all down to the events staff !! There was no stress, it all went so smoothly, the food was amazing. It shows how special our day was as 1 of our guests booked there wedding there the morning after our wedding for next year!! No bad words to say about it, all I can say is if anyone is looking for a wedding venue please go and visit The Manor you will not be disappointed.. Thank you so much again Liridona & Paula xx

Our Wedding at Meriden Manor Hotel. (April 2023) We had a really enjoyable time at the hotel and would recommend the hotel to anyone thinking of using it as a wedding venue. The rooms were well equipped and the staff were friendly and approachable. The portions were perfect, in fact the vegetarian option seemed to be a bigger portion which made some of the non-vegetarians envious in a light-hearted way. The venue size was perfect for our party size and everyone had a very entertaining time. The timings worked well and we felt that we were able to relax and enjoy our day without having any worries. Liridona - was a wonderful lady - our wedding planner. she did fantastic communication with us. Thank you so much!

A big thank you to all of the staff at The Manor Hotel especially Liridona & Adrian. From the minute we booked the wedding the communication & help was excellent. We truly had the best day that we could of wished for, the venue is prefect, the food was beautiful and our guests loved it as much as we did.The suppliers they recommended were also brillaint so look into these options too. We Definitely recommend having your magical day here you would not be disappointed... we just wish we could do it all over again. THANK YOU SO MUCH FOR ALL OF YOUR HELP & MAKING OUR DAY PERFECT ♡ Stacey & Luke ♡

The hotel had received a make over since our last stay. Reception staff were really helpful & booked our taxi for the airport. Great bar area & visited the restaurant while there which was amazing. Great stay & location. Would recommend & stay again

Stayed ahead of an early flight from Birmingham airport. On a summer's evening it made a nice change to stay in a leafy area of West Mids rather than the identikit airport hotels. Meriden is a short drive from the terminal, the various long stay car parks and is a pretty place with a duck pond a couple of minutes from the hotel which is worth a stroll. We took advantage of the Marco Pierre White steakhouse on site and enjoyed the three course set menu deal which was tasty, decent value and delivered friendly service. The hotel's large gardens made a pleasant spot to sit with a drink afterwards. We were up too early to try breakfast but the evening meal set a good standard. This is a big hotel and on check in we were allocated a room in the older original part. Unfortunately there's no lift to access these rooms and given we had cases packed for ten days' holiday we had to swap, as dragging them up a spiral staircase wasn't ideal. Worth bearing this in mind when you book. We switched to a room in the newer section of the hotel which did have a (v small) lift. The room was clean but basic and could use a revamp, but perfectly acceptable for a simple pre-holiday stay.

Nice hotel and great food at the steak house oposite served from the lovely hannah. She was happy, kind and a great laugh. Food was great and accepted and awkward request from us. Pudding eas also lovely (sticky toffee pudding)

Well, where do I start?? Is it with the executive room sold to me for £200 per night, is it the smelly linen, is it the dirty stained walls and surfaces, or the filthy carpet?.. Or maybe the wallpaper ripped on the wall. Or maybe the lack of warm or hot water..

I was using the hotel because my rugby club had chosen to hold its anniversary function here, I was quite disappointed with how dated the room was and the lose sink taps,stained bathroom ceiling and the fact that I asked for a room with a view and all you see was a wooden fence approximately 10 feet away , the staff were excellent and friendly the beds were clean and comfortable but room was overall dated.

Wow! Is all I can say! We got married at The Manor Hotel in Meriden in December 2022 and it was the perfect day. Liridona Tahiri was our wedding planner. Her responsiveness and attention to detail was excellent. She never felt that any question was too daft or unimportant and always responded to my emails in a timely manner. She was approachable and kind and always had time to listen to any concerns. Because of her our day went really smoothly. All of the staff on the day were so accommodating. They went out of their way to make sure all the wedding party was happy and they had everything they needed. Nothing was too much trouble. I would just like to say, if you are booking your wedding I would 100% recommend the team at The Manor. Our guests are still telling us what a fabulous wedding we had. You can have total confidence that the team at The Manor are on your side. Even when our die-hard guests were reluctant to go to bed at 2am the staff were still lovely about it. Thank you to you all for giving us a day to remember. xx

Sells itself as a Dog Friendly hotel. I would say more Dog tolerant. We were separated from our group, told to sit in an area, that was very cold, had to eat our dinner on our laps, so no, not a hotel i would call dog friendly.

Went here yesterday for food tasting for our wedding that's at the start of August. The place is beautiful the food is lovely and the staff are friendly. I cant wait for our wedding and we picked the best venue for it. Would 100% recommend this place.

We had a family meal in Marco Pierre White restaurant yesterday evening and everything was just perfect. The food was incredible and the atmosphere was spot on. Wiz and his team were brilliant. We will definitely visit again.

I'm very late with my review but, better late then never!! We stayed here in August 2022. I can not recommend this hotel enough. From the moment we drove into the carpark everywhere was clean and tidy. We were greeted by Elvis (yes he was called Elvis) on reception who was so welcoming, dressed immaculately and that tie!! Our room was spotless, the food was fabulous and the staff were just incredible. Nothing was too much trouble. The manager Waz had us crying with laughter and I've never felt so welcomed. We are staying here again in February for the trade show and looking forward to it! Thank you Waz and all your staff who, are an absolute credit to this hotel. It gets 5⭐️ from me all round. D Cox

We stayed at this hotel in order to attend a dinner at the nearby Conference Centre, as such it was a stay of convenience & our expectations weren't particularly high. I'm pleased to say it was a pleasant surprise & the Manor did a good job for us for the money. It's an attractive, low rise property, with ample parking, its communal parts clean & in good order. Our double room with a view was spacious, with a big four poster bed. Furnishings were a tad drab & worn, but overall we were happy with it, & enjoyed a peaceful sleep. Tea/coffee making is provided, & bathroom products are by the White Company. The bar area is very nice, rather glam in fact, & there is an in-house Marco Pierre White restaurant. Breakfast was a decent hot & cold buffet spread with table service for drinks. Staff were friendly & efficient, including Elvis on reception, who performed well under pressure, albeit taking no nonsense.

Rooms need updating but bed very comfortable. Sarah Parker Restaurant Manager her usual efficient welcoming self. Alex in the dining room catered for our every need! The staff are polite, helpful, and go the extra mile for guests, and this is why each time we are in the Birmingham area we return to the Best Western at Meriden.

We booked five rooms for ourselves and our family to celebrate our fiftieth wedding anniversary on December 23rd. We ate in the restaurant on the Friday evening and the hotel provided a table for the ten of us to enjoy a three course meal which everyone enjoyed. The rooms are comfortable and well equipped…the toiletries were especially enjoyed ! My husband and I also stayed on Christmas Eve but ate elsewhere as were told on the phone that the restaurant menu would be exactly the same both nights. We were a little bit disappointed that breakfast on Christmas Day morning was exactly the same as every other day…we have stayed in the hotel previously…a glass of Buck's Fizz might have been nice? Okay

A party of 12 of us have partied at many venues over the last 20 years for New Years Eve, and the Manor comes very high on our scoring. (We had been 10 years previously). All 6 couples were unanimous in praise. We all checked in on line and collected our keys from a happy reception team. We had upgraded our rooms which were all good size and comfortable beds. Room and Bathroom were spotlessly clean. Back in the lounge area for pre Gala drinks and snacks. The Bar staff were well trained and polite. Back to the rooms to change and upstairs for the Gala evening. The presentation and service of the food was excellent, the Beef Wellington was so tender and cooked to perfection, and the kitchen staff catered for anyone with food allergies with no problems. ALL the staff waiting on and the Bar staff worked tirelessly throughout the evening, again all polite and well trained. They were a credit to the Hotel. The singer entertainer was brilliant and we rocked into the New Year with the disco. In all, a fantastic way to welcome in 2023 , along with a very friendly group of strangers too. Thank you to all at The Manor.

· Good location for overnight stay. Close to motorway. Disliked · Advertised as dog friendly but werent allowed to take our dog into any public areas. Had to have breakfast in our room which we werent told about when booking. Breakfast was disappointing and cold as a result of this. Dirty chair in room and dirty spoon. Room was very dated

This Xmas we booked a 3 night stay at this hotel.we had a wonderful time. The hotel was spotlessly clean, the staff very smart and well groomed. The food was exceptional, the best we have had in such a long time. Overall we had a 5star stay for a 3star price. Well done to everybody especially the chef.

Visited with a group for Xmas meal and entertainment. Lovely welcome by the staff who were great. However, the festive meal left a lot to be desired. Two anaemic potatoes, half a parsnip and carrot, a few sprouts and probably the worst pig in blanket ever. The sausage was cooked but almost white and the bacon was floppy and pale. The turkey was OK and the stuffing was undercooked. The cranberry sauce came halfway through the meal. The soup was a bit salty. The Xmas pudding was OK but had to ask for more custard. The mince pies came after the pudding. Would have been better coming earlier. The entertainment was a disco for about 45 mins. He did get everyone dancing so fair play. Very underwhelming all-round but we made the most of it. We were so happy when we saw it was a Marco Pierre White restaurant. Very disappointing.

Staying here for the weekend. Lovely staff. Nothing too much trouble. Fab rooms......cleaning staff work very hard. The restaurant staff and food are excellent. Nice location. The hotel looks beautiful with the Christmas lights. Would highly recommend for a weekend away.

No staff assistance / follow up. Sulky reception staff with wrong reservation and not happy to check what we ordered. Breakfast - cattle market. Had to request vegetarian although staff member said she would as chef (then forgot to come tell me they had). Requested some sauce - cam over to the table to tell me they had refilled the sauce at the buffet. Not a great experience

Attended a meeting event with meal for 80. Perfect experience: lovely kind and courteous staff throughout, excellent large clean bedroom, wonderful meal. Thank you, we shall be back next year for the same event!

Positive Location was excellent for attending the NEC. Food in the restaurant for dinner was tasty and well presented with good service. Negative Disappointed that the location of our room (306) was next to the lift and on the ground floor. Requested upper floor away from lift! Could not have been more opposite to my request even though I had a message to say it had been noted. Room was also supposed to be an executive one with a view but had a view of a fence! Breakfast was poor in that there was a lack of bowls for fresh fruit and also cold plates for hot food. There was little attempt to check and replenish food that had run out eg bread and croissants. Would definitely stay again at this hotel if the above could be assured though

We have just had our wedding at The Manor and honestly, could not fault a thing! From start to finish Liridona was absolutely fabulous, super calm and organised and so friendly, such a lovely person to deal with during the planning stages. On the actual wedding day, I was so calm! The hotel itself is beautiful, bed really comfy and plenty of space in the room. We had the retreat from 9am to get ready for the wedding and it was fabulous- 2 really comfy sofas, large floor length mirror and makeup chairs. The ceremony itself was beautiful, we used Claire at Perfect Moments for the decorations, she is a recommended supplier and absolute value for money, took all the stress away from the day. The food was fantastic and staff really attentive, we couldn't have asked for a better day or experience in it's entirety. The MPW restaurant is also lovely, really clean, we only had breakfast, a buffet, which is also really clean and tidy and food lovely. I couldn't recommend the Manor Hotel and Liridona and the team any higher, an absolutely magical experience, thank you from the bottom of our hearts. Gary & Natalie Stokes xx

Second time staying at this hotel as attended an event at the NEC on Saturday morning/afternoon which is literally 15 mins away. Got to the hotel about 1:30, obviously room not ready until 2:30/3:00 but not a problem. Had a couple of drinks in the bar while waiting, can either be quiet or as when we were there a crowd having a reunion, yes buzzing but no not loud and annoying. Young Ellis behind the bar stood his ground, served everybody and made so many Pornstar Martinis for the ladies including my wife he's a legend. Sorry don't know their names but mum and daughter also so friendly and helpful. The half board option is such good value, the dinner was amazing ( even though I sent my steak back as was so tough, but replaced by a melt in the mouth steak), thank you so much to our waiter who unfortunately didn't have a name badge. Room and bed so comfortable, shame about the guests who have to bang doors grrr. Fab cooked buffet breakfast, set us on our way to see the Christmas Market in Birmingham, then our drive back to Essex. See you next year for sure. Thank you all.

Read the small print! Not impressed with Best Western after having our flights changed from Birmingham to Manchester and they won't amend or credit us. Thats £200 lost!!! We thought that booking through a reputable chain that we may be able to change to another of their hotels but I was told they are all independent so it's down to the specific hotel. Sadly for us we chose a hotel who doesn't excel in customer service and won't credit us or allow us to change the booking at all. Very disappointing service!

the food was good, burger and apple pie, very happy... but what made our night was J. the waitress. very professional, knew her job and on top of everything. She gave her recomormendations and why but was not pushy trying to upsell just for the sake of it. J. also quickly and happily took charge of an error in the bill. She is a true credit to your company, so greatful for a lovely night out well done!!!

A real welcome surprise finding this hotel. The things that most impressed me were fully staffed reception, bar, restaurant, and English or fluent in English staff. Many past experiences in other hotels I've witnessed no staff running the bar (you have to ask receptionist for service) and not enough staff running the restaurant/kitchen. I booked dinner, bed, and breakfast. This entitles you to 3 course dinner off the set menu, or a £25 allowance off the Al a carte, which I opted for so I had a gorgeous fillet steak for £8. Rooms are a little dated but clean and comfortable. Bar and restaurant are more modern and the bar is particularly cosy. The important little detail, that I docked a point for is the fact that they do not accept cash. I know 99% of you are happy to pay for everything with plastic, but I personally don't like being monitored by big brother. I also know that this trend is only going to spread unless people start to wake up. I am happy to forego future visits to this hotel, and any other that insist on card payments. If that means ALL hotels in the future then so be it. I used to own a restaurant and can verify that dealing with cash is a right pain, but as a customer, I am not there to make life easy for the staff/ management, they are there to make life easy for me!

A pleasant enough stay with lovely staff and a clean comfortable room. A few details are lacking however. For example, the Wi-Fi was very patchy and the information pack in the room has been replaced with a QR code which is only useful if you have a smartphone. All the advice in there if you need anything is to dial 0 for reception. That would be great if there was a phone in the room. I had to Google the direct line when the power tripped in my room. Breakfast was delicious but again, details such as no milk for the coffee or sauces for the cooked breakfast. I would have called reception by dialling 0, but…oh yeah. No phone. If these details were remedied, it could be cracking.

We stayed at the Manor Hotel on the night before our flight from Birmingham Excellent location Just 10 minutes from airport Traditional rooms Clean , quiet , good nights sleep Helpful friendly staff Left our car in the car park and picked it up on our return from holiday Car park at rear was secure, well lit Would stay here again

We had our Wedding here in June 2022 after having to find a new venue after ours closed. The team were very helpful from start to finish all the way through. The day could not have gone better. Our food was amazing, we went for a traditional carvery, we also sampled items from the rest of the menu which were so tasty too. We had the large room upstairs for our wedding which is very nice. Our drinks reception was in the Triumph bar which I believe has been refurbished as it's so nice and was a great place to have drinks and relax before photos and our Wedding Breakfast. Very nice grounds. Reception area very nice and modern and a great buffet breakfast the morning after in the restaurant. Liridona the wedding coordinator, Adrian the master of ceremonies and the team were all very friendly and helpful and nothing was too much trouble. I definitely recommend for weddings and events. Thank you Manor Hotel it was great!

Where to begin. We were looking for a venue for our wedding and booked a meeting at The Manor Hotel with Paula. From the moment we entered the building we fell in love. We had such a warm feeling. We could picture our photos on the magical staircase and we had such a warm welcoming. Once booked we were able to communicate easily with Paula/Liridona. Liridona took over from this point. Special thanks goes out to her for her professional advice and assistance throughout. Our wedding day from start to finish was perfect. We could not fault a thing. Adrian and the team went above and beyond on our wedding day. The food on the day and evening was amazing. People keep complimenting on the beef. Would highly recommend The Manor Hotel to everyone for their wedding' so don't hesitate get booking. Mr & Mrs Regester 23/09/2022

Had our wedding here and from start to finish it was made perfect by the wonderful staff at the manor hotel! Liridona was a joy to organise our wedding with, her attention to detail was fantastic and nothing was too much trouble for her. She was very prompt in responding to our emails and right up to the day she was checking in with us that everything was ok. On the actual day Callum looked after us and again he was fantastic, nothing was too much trouble. The evening we was looked after by another lovely member of staff also called Callum and again we can't fault his service he went above and beyond.

The rooms and common parts are well maintained and impeccably clean. There you go, that's the positive. Reception was very slow and busy so when a second member of staff appeared and checked in the lady ahead of me in the queue I was surprised he then just left the front desk to just one person again. If you haven't booked the bistrot/restaurant then the only bar food option is some overpriced and uninspiring tapas. We headed out to a local restaurant which was fine but for such a big hotel they're either missing an opportunity or really don't care enough. Breakfast was so very disappointing. Genuinely the worst, most disgusting coffee I have ever tasted. The bacon and sausages are fatty and extremely salty - probably cheap mass catering produce I'm afraid. There was very little choice of bread, and the mini-pastries were decimated by 8.45am on a Saturday. My wife asked a waiter whether they'd be replenished and his response was gruff and far from what you'd expect at this chain. Some croissants did appear eventually, as did a proper coffee from their espresso machine once my opinion of the original coffee was explained politely. I have nothing but praise for the housekeeping team as this is a big hotel for them to manage. Such a shame their hard work is so badly let down by front of house and catering.

The whole process of arranging our wedding reception from the initial consultation to the day itself was brilliant and for a worrier like me, I really had nothing to worry about at all! Liridona was amazing and so kind, as were the team and I can't thank you all enough. It was the most amazing day & I couldn't recommend having your wedding at the Manor any more! ❤️❤️

Nearly six years have elapsed since my last visit and clearly the management have become complacent. The booking was very simple and the later e-mail to advise pre-booking was excellent and enabled an extremely easy key handover. From the word go, with the exception of a single member of staff, they could not have been more friendly and helpful. We were given a suite at the end of the building and this is essential if you want a quiet stay, as due to the location and facilities, this seems to be a "honeypot" for wedding receptions. The room was well laid out and would have been perfect, except for the plastic cable off cuts on the floor and the grossly stained bolster which I arranged to have removed. The en-suite bathroom was provided with fluffy hand and bath towels and at the end of our stay had got used to a water system that took some time to become hot. Breakfast on both days was poor, for although having a reasonable range of breakfast ingredients were nearly all tepid to cold. The food containers bowls invariably had the covers opened and even the freshly decanted foods barely achieved recommended service guidance temperature levels. The sausages were of a poor quality and the scrambled egg very "slushy". One morning I had to request both a bowl and drinking glass, as they had not been replenished and was told by a member of staff that there were glasses on the table. That was compounded by a breakfast cup with either a coffee, or similar substance ring on the inside of the cup. All of these were raised with the Beverage Manager who was most apologetic and even if I didn't accept her response, went out of her way to try and ameliorate the situation. The above experience will deter me from staying there in the future.

We stayed the night before our holiday, this I may add was a pleasant experience, so we decided to stay the night we got back from holiday. This on the other hand was extremely unsatisfactory. We arrived at around 9pm and were not asked if we would be looking for anything to eat as the restaurant would probably be closing shortly. Then we had to have room service...... The following morning we arrived downstairs at 9:40 for Breakfast (due to the fact that my husband works away a lot), we assumed that breakfast was going to be served till 10am as it was a working day and had not been informed otherwise when we checked in. We were 10mins late and were not even given an option of getting any toast or a cup of coffee. The staff were quiet rude and unhelpful. We wish we had just gone home that evening and not paid the £99 B&B for your hotel. When we fly from Birmingham airport again we will not be staying at this hotel.

Where do we even start with this amazing venue. Since the moment we booked during covid they have been exceptional. We planned it with liridona and she was just amazing nothing was too much and she was always happy to answer any questions we had. Our day was ran by Adrian and his team and we want to give a special shout out to him as he went above and beyond to make our day special and whatever we asked him about he made sure it was done. We also had multiple guests asking how they could leave Adrian a personal review as he was amazing with our guests aswell. He always made sure we were consulted before doing anything to make sure it was right and we were happy. The team were very friendly and made sure everyone was happy and even any dietary requirements were catered for without any complaints. The food was incredible!!! We had the carvery package and every single guest said it was the best wedding food they've had. Even the evening food was unreal! If anyone if thinking of booking this venue then we would recommend them over and over again

One overnight stay before flight at Birmingham,the reception staff were friendly and helpful.The room was a little dated and a little dark but it was clean,quiet and comfortable so I might be a little over critical just because of the decor.I would certainly use the hotel again it's very convenient for Birmingham airport,overall a very comfortable hotel. A word of warning (This has nothing to do with the hotel ) please do not use the taxi form A to B we requested a taxi to pick us up at the hotel in the morning to transfer to airport and were quoted £12 to £13 pounds.The taxi arrived on time and when we were dropped of the driver asked for over £20 pounds a total rip off and he was trying it on,he said it was because he dropped us off at the drop off zone (This is free for ten minutes . Hotel well worth the stay and recommend A to B taxi firm DO NOT USE.

We booked our wedding with the Manor Hotel in Meriden with Liridona and her team. What an amazing day, made so easy by an amazing team! Liridona, Adrian and the master of ceremonies team did an amazing job to make our special day everything we wished for! Although starting off late ( due to the bride running late) the team managed to make sure that the running of the day still met the timeline, and made sure we did not have anything to be worried about at all! Honestly cannot fault the hotel for anything. The food was amazing, service amazing, drinks and the whole day was amazing! We would highly recommend booking with Liridona! Liridona also supported us with every question and service we needed leading up to the day! Adrian worked so very hard on the day to make sure we were both happy and got everything we wanted to be included. The staff at the front desk were also incredible with dealing with our requests, especially as we found out it was the girls first week on the job! All our guests were impressed with the hotel and the rooms were also lovely. Everyone enjoyed the breakfast in the marcopierre white the following morning- which we all needed!! Thank you to Liridona, Adrian and everyone at the Manor!

I thought the Staff were very professional and polite, the room was clean and excellent value for money. We ate in the Marco Pierre White Steakhouse within the hotel and it was one of the nicest meals I can remember. In the Triumph Bar later very friendly bar staff. I will stay again without hesitation. The only reason to reduce it to 4 stars is the NO CASH policy. I realise this wont bother most people but its a personal issue i disagree with.

The restaurant is very comfortable, spacious and of fine ambience. The manager and chef were so kind and creative that they tailor made a main for my husband who could not find any suitable for his dinner. Deeply appreciated!

Lovely hotel with great staff. Big comfy room....but very warm at night- thankfully we had a fan. Lovely grounds. BUT we were with a tour so somethings were not so good. Food was ok- took forever - sometimes rolls with soup, or after or never at all! No organisation. Staff did their best.

We had fantastic two night stay and held our wedding celebrations in the private dine room in the restaurant. Liridona helped organise our celebrations and nothing was too much trouble for her. All the staff throughout the two days were incredibly helpful. Rooms are really comfy and clean. Our meals were incredible, and breakfast was excellent with lots of choices which was fab for the kids. The hotel is a beautiful building with lovely patio and garden areas. Can't wait to return for our anniversary xx

The only reason I did not give a full five stars is purely down to the lack of air conditioning ( – and to be fair I was staying during the heat wave and there were fans available in all the rooms!). I would definitely stay again, complimentary bottle of water in the room was appreciated, nice toiletries and a decent shower, very friendly staff, the excellent Marco Pierre White restaurant – again wonderful friendly staff who also greeted me at breakfast – a decent buffet offering. Above all the bed was extremely comfortable and the room was quiet clean and spacious. It was just a little uncomfortable in the heat. A small thing, but I hope they have a chance to refurbish any of the bathrooms, the toilet in the room I stayed seemed to take about five minutes every time it was flushed with a lot of water wasted, in these times of drought it would be great to see some water saving going on in that department. This is very picky and as I say I will definitely stay here again, great location, great hotel, great staff!

Great hotel good location for getting to NEC to watch Commonwealth Games. The rooms were clean and well presented the restaurant was outstanding and the staff were friendly. Breakfast was really good.

I must say that I throughly enjoyed my stay at the Manor Hotel. The surroundings were beautiful for the event I was attending. Customer service was excellent with all staff being friendly and helpful during my stay there. I would certainly come back and highly recommend hotel and its facilities.

Booked this hotel as airport hotel with parking, staying before our trip abroad and leaving car in their car park when away. So impressed with the hotel we booked a night's stay for our return too. Staff friendly, room very comfortable with access to the sunny inner courtyard. Meals were very good and the package was great value - they provide a taxi to airport and back within the cost. Highly recommend this hotel, nothing is too much trouble and it is very peaceful.

We stayed here for 1 night,first impressions were something of a surprise,from the pictures on line I got the impression of a manor house in it's own grounds down a long driveway,in reality it is only slightly set back from the main road through the village,still a striking looking building. We were in room 302,a bit on the small side but clean,comfy & private,the public rooms were very smart,including a Marco Pierre White Steakhouse & there is a large car park to the rear as well as a smaller one to the front. The hotel is a short walk from places to eat & drink,a very pretty park & buses which call at the NEC,a fact that means we just may be staying there again. All the staff we met were friendly & efficient,the one downside was patchy Wi-Fi.

The hotel is ok. The bar and dining rooms are nice. The Marco Pierre White steakhouse is pretty decent, although the musician was the best thing about the meal. The breakfast was average. The room was dark and had a musky aroma that didn't disappear with open windows. Staff sat smoking about 20 feet from our room which was nice. If I visit the NEC again I will definitely consider it but bear in mind that it's a 15 minute drive away.

Only 3 stars as the kiddies bed In our room had an awful mattress on it. Shame as the rest was good. Nice Bar area Check in was good. Room was nice and clean. Plenty of parking for cars. Couple of pubs in walking distance and a shop ten minute walk away.

Decent size room and amenities. Nice environment. No attractions within walking distance. Good for a quiet stay and a Marco Pierre White restaurant for dinner. Wifi is not very reliable. Otherwise pleased with the stay.

Positives are plenty of parking, spacious rooms with comfy bed/pillows and a decent breakfast, although receptionist was insistent I booked a time for breakfast saying It would be really busy but it was half empty. I slept well and did not hear any road noise. I was stopping on business and noticed particularly first thing on a morning wi-fi painfully slow. Went to check out and 6 people queuing in front of me. Might be fine for a leisure break but business users will expect things to be slicker.

The hotel room was spacious and clean. The TV had regular channels and could not connect to media such as a laptop as in other hotels we have stayed. There is no air conditioning although a fan was provided in the room. In our particular room the internet was quite poor but this was due to the room being on the edge of the hotel.

Room 132 which my mother was staying in had a foul odour about the room was charge 195 pounds for the two nights. Going into the room I notice a foul smell reported that to the reception desk, who told me they would call the person I charge of housekeeping team by the name Clare. I waited 15 minutes in reception for her to see me Housekeeping manager says that this is not one of the hotels associated with her but they will investigate as one of the persons who will be investigating comes in at 3 pm and will leave feedback regarding the room at the reception desk. I also mentioned to pay that price and have very little in the room with the smell it had was not good enough. The following morning (Sunday) I went to reception for the feedback and there was nothing. No one knew what I was talking about. —————- Sitting in reception waiting to make a complaint one customer has come and spoken to Reception that she was overcharged £20 for changing the date of the wedding Covid stopping the first one which she had no control over and the hotel was closed. Four minutes later a patron came to the reception desk with an iron that they had faulty wiring this was then said that it would be brought to the attention of the management team. Gave the wrong room number at breakfast and was made to feel small. When I realised that I had given the wrong number and went to correct this the staff acted nonchalantly. Staff hygiene for one member of staff in the breakfast room was not looking good as he was sweating through his shirt so much so he had to go and put on a jacket to cover it.

We have held our prom at the Manor for several years. Every year our students and staff are treated to amazing service and a great time. The evening itself is always fabulous and cannot be faulted - thank you so much. The team behind the event are always exceptional and accommodate last minute changes and concerns without issue.

My wife & I are having a fantastic three-day weekend stay at the Manor through “Great Little Breaks” with dinner included. On arrival there were lots of free parking spaces available and although arriving early this was not a problem for Abraham the young man on reception who said we could check in. Our Superior room was cleaned daily and well stocked with tea, coffee, biscuits & hot chocolate, then a welcome slate of delicious brownies arrived. As it is a Marco Pierre White restaurant a quick phone call to the hotel to book our table for dinner for the three evenings, we found was wise as it is extremely popular. The whole hotel was immaculate as was our spacious and newly refurbished room with a bathtub & separate shower. Wi-Fi throughout the hotel was exceptionally good. We had pre dinner drinks in the hotel “Triumph” bar served by the lovely and knowledgeable Laura. Both dinner & breakfast were excellent with lots of variety for everyone's taste. The restaurant was comfortable and spacious with undivided attention from the manager Ouissem and our lovely servers Jennifer & Nail. Well done the Manor, everything was perfect including your wonderful staff. Stay here and you will not be disappointed.

This hotel is in a great location for the NEC. There is no lift, so if you have a lot of luggage, be prepared. For the first 2 days (i was there 3) I got lost, literally you zig and zag my way through corridors to get to my room which sadly was on the 2nd floor. The room was a decent size and clean, I personally found however, the shower could do with a bit more water pressure, but it was ok. Sadly the hairdryer didnt work. I reported this in the morning at breakfast and was assured it would be replaced whilst i was out. When I returned at 6.30pm, it had not been replaced. I then reported it again to reception who said it would be replaced when I returned after my dinner. 10.30pm, it still hadnt been replaced. I phoned reception who then came to replace it. Breakfast was very good with a nice selection of fruits, yoghurts, pastries and hot selection. I hope we rebook here next year when we attend the NEC as its a nice hotel with some nice eateries near by. Marco Pierre White, sadly isnt one of them.

Where to start, we booked this venue for our wedding in 2020 unfortunately we've had to postpone 4 times, all the team especially Liridona and Paula were amazing and so helpful with all our changes and plans right upto our wedding day, every detail of our dream was bought to life, any questions or problems we had it was never a problem for them to sort! sorted rooms out for us and our guests! Our wedding which took place on the 18th June 2022, Silvio went above and beyond for me and my husband so helpful and calming, Callum who took over the evening was also so helpful and nice sorting anything I needed, the room the food, the service everything was just great and I was so happy with them all! Thank you to you all at The Manor Hotel who made our day so special. Can't wait to come back (our dream venue) xx

I had booked a "Marco Pierre White" package deal to stay overnight as myself and my colleague were attending a nearby event, and that worked out cheaper than the normal rate. However, when we booked in at around 5.30-5.45, we were told that the restaurant was fully booked and that we needed to go and see them straight away if we wanted to eat. However this did not suit us as we had to attend something locally as soon as we had checked in, so therefore we missed out altogether on the two course evening meal that was supposed to have been included in the rate we had booked. Because the restaurant was fully booked there was no available solution to this. When we booked the rate, the info clearly stated "The hotel will contact the guest prior to arrival to make arrangements for evening dinner reservation." and this did not happen so we missed out. Very disappointing...

Fabulous hotel! Really friendly and helpful staff, really comfy beds, great pillows…always important! Clean, comfortable and welcoming. Breakfast was hot and plentiful and we ate in the restaurant in the evening and couldn't fault the food or the service. They ordered our taxi for our trip to the NEC, supplied us with extras for our rooms as we are big tea drinkers and everything was supplied without complaint. If I could give 6 stars I would.

Recommended by colleagues who had stayed here in previous years, a lovely looking hotel, cannot fault appearances, both internally or externally, room were spotless and would have liked a mini fridge in the room as a suggestion for travellers who bring small food items / drinks with them) Stay only marred by a personal disappointing dining experience. When a name like Marco Pierre White is above the door, and as a foodie who was travelling to work at the BBCGood Food Show, my expectations were high for dinner. A simple sirloin steak for dinner, which I asked for medium rare and was dished up slightly under well done. Not a deal breaker and perfectly palatable, but not what I 'expected'. No complaints necessary, just slightly disappointed as a simple steak cooked properly, is a joyous thing!

We have stayed at this hotel before which is why we returned. This time the service and food was even better! Would definitely recommend for families, business or a romantic stay away. We will definitely return!!

Very dated but friendly staff. 'internet keeps dropping out and you need to wait' is not acceptable staff response. Staff very helpful with good bar selection and breakfast. No reception for phone calls on site.

I had my 30th Birthday here in October, I had my 6th Form prom here and most recently me and my wife had an absolutely stunning wedding here. From start to finish every little detail was looked after, Liridona, Paula and Callum from operations in particular were phenomenal in making sure everything ran like clockwork, all the little changes to the schedule were made without any fuss, no request was too much or out of the question. The whole team were amazing, barstaff, waiters, receptionists etc. everyone was super welcoming and friendly. In comparison to what we were quoted by other venues The Manor offers superb value for money in an idyllic setting and we both could not recommend the wedding team highly enough, we genuinely had one of the best days of our lives. Thanks again for everything Manor Crew, hope to see you again soon. Love Keir and Diana xxx

Great looking hotel and very modern bar. Rooms very tired and outdated. We was here for a wedding which was great, but very disappointed in the room, felt very dark tired and outdated. Friendly staff.

Booked in online, system failed and had to repeat at reception. Receptionist got wrong names on the rooms, 4 in our party. Wrong key card and room allocation which left a colleague entering a already occupied room at 11pm. No apology from hotel staff.

We throughly enjoyed our wedding at the Manor Hotel. It was a perfect venue for our wedding, close to the airport which was great for our family who travelled for the wedding. Contact with Paula and Liridona before the wedding was fantastic- despite booking during the lockdown in 2021. They answered every question we had (there were thousands). Adrian was also wonderful the day before and on the day, he couldn't do enough for us to ensure that everything looked seamless and looked as if we were right on schedule! The hotel was big enough fir all of our guests to be able to book rooms at reasonable prices. The hotel staff worked hard to co-ordinate everything to make the large room upstairs look perfect for us. Thank you all so so much - we had a fabulous day, it was perfect from start to finish. Thank you.

On arrival the hotel building itself is an amazing looking building. Just screams character. Check in was very quick, friendly and answered all our questions. It was a bit of a walk to our room and the corridors had a musky smell to them but all very clean and tidy. Got to the room and everything was ok. The bed was so soft and comfy, I think we both slept better in these two nights than we have ever! The only things that did disappoint us was there is no air conditioning but there was a fan in the cupboard. And the carpet was definitely past it's best. The room itself was lovely clean and tidy and quiet modern but the carpet just didn't go with it. Very old and very dated. Bar was amazing! Bar staff, well all of the staff, were fantastic. The Marco Pierre White restaurant was ok. I understand it's going to be expensive but the steak had so much gristle on it. I've had better steaks from a Chinese takeaway. Overall we will be back and look forward to more cocktails

Large and spacious rooms of good standard. The staff are service minded and attentive. Breakfast for champions and a decent steakhouse. The latter is probably their weak point, not on taste but on servings. Meridan is a small, quiet and picturesque village, with good trails for hiking, and this hotel is in the center of it all. It comes highly recommended.

We had our wedding here just a few days ago. Well what can I say the whole process was nice and easy. We had it booked for some time due to Covid but we finally got our day. Adrian and the team looked after us from minute one. We could sit back and relax. The lead up was looked after by Liridona who was at the end of the phone or email anytime we had a question and really looked after us. We had over 140 guests and everyone praised how great the venue and rooms were. We stayed in the hotel the night before and was nice and relaxed in the beautiful restaurant followed by drinks in the bar. I would certainly recommend the Manor hotel as a wedding venue. The team were great and really looked after us. Many thanks

Stayed for three nights on the 29th April to attend my husbands cousins wedding what an amazing day had by all it was amazing start to finish staff amazing hotel room slightly dated but bed was comfy so that's all that mattered we stayed an extra night so had a meal in restaurant not entirely happy the meal itself was good fish and chips ordered sides but didn't come until we asked for the bill then when the bill came they tried to give us someone else's good job I checked it before payment

Well what can I say. We attended the wedding of my niece Amie Lavery to Martin Heard and what a very special time we had. The venue was fabulous food was amazing and the staff could not do enough for you. I can't comment on the rooms because unfortunately they had no vacancies so we had to book in elsewhere. Still I don't think I would worry. We booked at meal at the restaurant and could not fault it. Well done and keep it up .

Booked overnight stay and 7 nights Park and Fly from B'ham airport. Easy to find, impressive looking hotel about 15 mins taxi ride to airport. Started off so well. Holly on Reception was a delight, a real asset to the hotel. Parking at the back of the hotel, easy. Requested a taxi straight away as our overnight stay was for when we got back from late flight holiday. I should probably have for warned the hotel, but the taxi arrived really promptly. Inclusive taxi transfer drops you a few hundred yards from the terminal or at an extra £3:00 for drop off immediately outside departures. So far worked like a dream. On arrival back home, phoned A2B taxi company as instructed from luggage arrival hall to request return trip. Guessing we'd be about 10-15 mins for luggage to arrive, but as it was it came off really quickly. Walked immediately outside arrivals hall to designated pick up point. There we waited and waited and waited as Uber after Uber after Uber silently glided past us like swans on a lake, effortlessly picking up our fellow flight passengers. Three phone calls and 45 mins later, us standing there cold and tired like Billy no mates, the taxi finally arrived. After a stony silence ride back to the hotel (sorry driver it wasn't your fault) we got back and we're met by a young man behind the reception desk. Pleasant enough, he told us our room (11) was up two flights of stairs. ‘Any lift?' I asked, ‘no sorry, you're in the original old part of the hotel'. And with that he disappeared round the corner leaving my 70 year old husband to carry two large heavy suitcases and me with three big bags to navigate our way to our room, through double doors and at the very end of the long corridor. He was right, it was old part of the hotel. The kind of room my mother (bearing in mind I'm 68) would have considered to be luxurious, patterned carpet, dark furniture, wallpaper, fussy curtains. That said, the room was really spacious, very quiet, clean and with tea and coffee facilities. Not sure what was going on with bed which was comfy, but felt as if it has three toppers on the mattress and a very strange feeling quilt ? Can't comment on the food there as we left really early. On balance, it does offer very good value for money if you Park and Fly and are prepared for a few bumps in the road. It's conveniently placed, felt safe and has lots of redeeming features. It's such shame that with a few extra little tweaks it could be really good.

Not the best won't stay again We booked for park and stay for the airport Beds very uncomfortable drinks expensive Taxi to airport was horrendous car had no headlights Waited over an hour for taxi on return even though we phoned for pick up not worth the money

We held our wedding reception at The Manor, and it was an absolute dream from start to finish! Liridona, the Wedding Executive, was always on hand to answer any queries we had, and to ensure every little detail had been thought about for the big day. The coordinator on the day, Adrian, was absolutely brilliant: he kept the day running smoothly, and nothing was too much trouble. The food itself was incredible: we knew we were in for a treat on the basis of the food tasting session, however on the day it was somehow even better! I cannot speak highly enough of how wonderful the day was, and am only sad that we can't do it all over again! Would 100% recommend as a reception venue for those in the Midlands!

Were attending my son's wedding at the hotel, it all went off brilliantly. The staff and service at the hotel really couldn't have been any better. Rooms were lovely, the wedding room was perfect as was the reception room and food. We had a fantastic time which was helped by the smooth running and friendly staff.

This was our second visit to the Marco Pierre White restaurant within the Best Western Manor Hotel and yet again, we were not disappointed. Myself and my husband were treated like royalty! When I first saw the amount of cars parked at the hotel, I assumed that due to them being busy, we would not receive the care and attention that we had during our first visit. How wrong we were! Despite the restaurant being busy on a weekday evening, all courses that we had were timely and delicious! The staff were very attentive and friendly and really there was nothing to fault our evening whatsoever. Thank you all at the restaurant, we will return soon and I urge others to do the same

The hotel buildings are modern, pleasant enough and accommodation "middle of road". The bedrooms are a bit like Premier but with a little more pzazz. The restaurant bears Marco Pierre White's name but the food is more like what many gastro pubs aim for but don't quite achieve. Service is below standard for what one would expect. For instance we were entitled to fruit and drinks in our room and we phoned twice for them to be brought without response. Also it is definitely not disabilty friendly having spoken to others less able than my wife who were attending the same conference. Must do better to offer the quality service and value for money one should expect for the cost.

We flew out of Birmingham Airport and enjoyed our overnight stay the night before our outbound flight. We booked a hotel/parking package through Holiday Extras for the 16 days parking needed, which included a taxi to and from the airport. We were very happy with the package price. We were a bit worried with the mixed reviews for the hotel, but that was totally unnecessary. It's a good looking hotel from the outside, that's easy to find, on the main road through Meriden. Check in was easy, but we were a bit surprised that the hotel didn't have a lift to get to the first floor rooms. We got our cases, filled with our two weeks of holiday clothes, up the stairs ok and the friendly receptionist did offer to help us. We parked our car round the back of the hotel, which was a large, tarmac area. Very different from some of the hotel/parking packages we've used before, where your car is parked in overgrown, unkept grassy areas. Our clean room was more than adequate for one night. The dark mahogany furniture dates it a bit. Two windows looking out over the car park, comfy double bed, tv, wardrobe, 2 full size mirrors, iron and board, safe, fan, 3 double plugs (no usb), free WiFi , one armchair and table, one seat and writing desk, one electric radiator, big bath and shower, hairdryer. The large bathroom was set up as a disabled bathroom - room 124. If the hotel reads this, could someone oil the hinges on the bathroom door! We enjoyed our dinner in the Marco Pierre White steakhouse. Drink prices were very good, lower even than our local pub. Food prices were no more than a good pub. Portion sizes were huge and we had to back out of having a dessert. We went early at 6.15pm and our food was in front of us at 6.35. The staff were all very pleasant, talkative and eager to please. After a comfortable night's sleep, we had booked our taxi for 6.45am, so no time for breakfast, and the taxi arrived dead on 6.45. After our return flight, we called the taxi company after we had picked up our luggage and gone through Customs and the taxi arrived only 5 minutes after we went outside. On this leg we had to pay the driver for the car parking charge at the airport drop off car park, which was only £3. If we need a similar package in future, we'll definitely consider Meriden Manor.

very friendly staff at reception, lovely looking building from the outside, and inside impressive winding staircase up to the rooms area. good size room, clean and tidy, decent tv, tea and coffee. impressive restaurant and bar areas on site (did not use). and plenty of free parking. very handy for NEC with bus stop outside, or for airport.

We stayed at the hotel with our dog whilst visiting family in the area. We had a very comfortable room which was easy to take the dog out without having to go through the hotel which was very handy. The breakfast was very good and Sarah and her team were brilliant, nothing was too much trouble. Would definitely recommend this hotel and will return again.

Although a double bed was provided the room is only set up for one person. 1 chair and tea / coffee etc only enough for one person, not ideal when you have been out walking all day and just want to sit back and relax in a chair with a coffee, reception staff said they would make it right but it didn't happen

We celebrated and held our wedding here over the weekend. The team at the Manor are absolutely fantastic and keep you calm at all times. From the planning to the day it was always run and done smoothly. Couldn't recommend this place enough.

We arrived given are room when we entered the room was already occupied, went to dinner at Marco Pierre white restaurant soon as we sat down told table required back in 2 hrs thought no problem 25 minutes later still didn't have a drink order eventually taken an hour later 3 starters arrived cold main course eventually came pepper corn sauce was chicken gravy and 3 steaks where cold apparently the cottage pie was hot dinner took over 3 hrs obviously Marco wasn't in the kitchen but a trained chef wasn't either won't be going back

Where do I start?? Myself and my husband booked dinner, bed and breakfast staying Saturday night. When we arrived after a 3 hour journey at 4.30pm we checked in at reception, which is an amazing space, chandelier is stunning! We booked breakfast for 8am the following morning and were directed to the restaurant to book for dinner. They were fully booked with only one table available at 8.45pm this wasn't convenient in anyway. Directed back to reception to ask if there's anything the could do, lady spoke with restaurant who offered room service with tray fee waived, I asked for a refund as this isn't what we wanted. Receptionist asked how we had booked, upon telling her it was booking.com she gleefully said refunds would not be issued by the hotel and to contact booking.com. we reluctantly accepted room service as eat was the alternative? Having to find somewhere else on a Saturday night, chances were unlikely plus we had already paid. Went to our room which was 311, drab is an understatement such a contrast to the exterior and communal areas. Stiflingly hot as we dntered, dark wood furniture, oddly placed spotlights in the ceiling which didn't light the room and the table we were to eat our room service on was wonky, really wonky. No room service menus in the room so had to ring for someone to bring some, advised we had a £25 limit per person, fine which is a starter and main or main and a starter and to pay extra for sides and drinks. Ordered and it was a 25 min wait for food which was OK. Food arrived and it was WRONG, my main was completely the wrong dish and my husbands French onion soup to start had no bread or gruyer cheese and also no glasses for drinks. Rang restaurant who advised new dishes would be sent, 25 mins later... I had to start the beetroot and goats cheese salad which I think was about £8, 5 thinnest of thin slivers of beetroot and a sprinkling of goats cheese, not worth the price. Breakfast in the morning was a standard buffet nothing to write home about apart from the inconsistency of the waitresses, some guests had fruit juice poured at the table, others didn't a small thing but noticible. The staff on reception had no customer service skills, no warm greeting, no apology for the inconvenience around the evening meal, a passback to booking.com for a refund eventhough we paid the hotel at the hotel and not via booking.com. One of the receptionist also said we'd have had no chance booking in to the restaurant as we booked 2 days before arriving and it had been booked up all week, why offer dinner bed and breakfast if it's not possible in the restaurant? All in all an awful stay, would not stay in this Best Western again, the only things going for it are the amazing exterior and communal areas and it's proximity to the NEC which is why we stayed there.

Stayed overnight, had dinner bed and breakfast. All excellent, thoroughly enjoyed my stay here. Could not fault anything. I have visited before and will be visiting again. Lovely big room, very comfortable bed and all very clean.

We eat in the lounge and the meal was fantastic service was excellent. The hotel was joy To stop in . We went to the spring fair so the location was excellent only 10 minutes away So easy to get to would definitely stop again

We stayed here last night whilst in the local area for work. The staff were lovely and although the room was rather tired- few sockets for charging phones and a rubbish shower, we could come back again due to the cleanliness of the hotel and friendliness of the staff. The bar and restaurant were excellent too! Thank you.

My daughter & I had enjoyed a day at the Superleague Netball and we arrived at the hotel about 9pmFrom the outside the hotel looked lovely and the same for the reception areas it looked amazing. We checked in and gave our name, the reply was did you book with Booking.com (No we hadn't but clearly a problem if you had) & when she finally asked to spell my surname she then found our reservation. We went up a gorgeous sweeping staircase into a grand balcony area, then we went through to a corridor and plaster was all off the walls, the signs to rooms, etc.. were on the floor along the corridor, we got to our room & we were greeted with what only can be described as a pull down bed, one of those that pulls down and then goes back into the wall to give more space in your studio flat) it wasn't even a proper bed frame & you could see the straps to lift the bed up and down with canisters covered by a wooden shelf. The overall furniture was dated. We then went for dinner in the Marco Pierre White restaurant and were seated quite quickly which was good. The service was ok we were offered water for the table as we sat down, this never came, our drink order was taken and twice someone came to check if we had ordered & the whole time our wine was sat on the bar waiting to be brought the couple feet to our table. Ahead of the meal my daughter kept finding shards of glass on the table and within her napkin, we raised this and were given a quick apology and the glass hurriedly taken away. The food was very nice but we witnessed peoples mains coming out before their starters, the bar staff seemed very stressed and annoyed with eachother. When we checked out there was no acknowledgement or goodbye when we went to return the key. Sadly this hotel looks so good from the outside and when you initially go inside, the restaurant is clean, nice and has a lovely ambience but overall the bedroom, bed, decor, reception staff did not make this a nice experience & when you are paying in the region of £100 for a night I would have expected better.

Outside and communal areas are nice. Reception staff - one was miserable and the other one must have been a trainee as she didn't have a clue. Not a single smile from either of them. Rooms are horrible for the price. We paid for an Executive Twin, I dread to think what the standard rooms are like. The decor is dreadful, dark, old-fashioned, and drab. The view was a wall with a light (a foot away) shinning straight into the room all night. The banging of doors kept waking us until very late and then started again at 5 am. Had barely any sleep. Not asked at check out if all was ok. Ate in the restaurant and do not recommend either. The starter had no flavour and my main was so salty it was almost inedible and I love salt!

My business partner & I stay in hotels at least a week out of every month so we have a good cost to value ratio experience. From entering the hotel the young boy on reception was "looking down his nose at us", admittedly we do get mucky working so we don't wear the best clothes etc. Was told we were given a free upgrade apparently but the room was awful, the divan base of the bed was all twisted, the carpet was threadbare, the bath was dirty & there was no phone signal in the room and V poor wifi. I asked to be moved & explained the reasons, but was just met with a cold stare. I was moved but with no apology of any kind, I have never complained before in my life, but I was courteous and not angry in any way. Felt completely let down, room I was moved to was better but still the same dated decor. It's budget rooms in a fancy building. 1000% need to upgrade their rooms and give the reception boy some training on how to deal with people.

Stayed overnight for a Christmas party night. Excellent executive room at a very reasonable price. Party itself very good, with good food and excellent service throughout. Found the DJ music rather loud but that's probably my age! Good breakfast the following morning. Would definitely stay again and attend such an event.

We recently held our wedding at the Manor Hotel. From initial contact with the very helpful Paula, the hotel exceeded expectations. Liridona in particular was extremely professional and went above and beyond to ensure that all our needs were met. We had to cancel our original date but the hotel was fantastic in accommodating us within three weeks of the original date. The ceremony, drinks reception, wedding breakfast and evening reception all went smoothly thanks to Adrian and the rest of the waiting and bar staff. We had a great day and would highly recommend the hotel as a wedding venue.

My wife & I were with a party attending a function at the nearby National Motorcycle museum at the end of November 2021. It was our first stay at the hotel although many of the others attending the annual function stay there every year. It is a large hotel with several function/meeting rooms & it has plenty of off road parking. The entrance & lounge area is very nice & there is a separate bar (which was often closed when we were there & appears to only be open when functions are on). All of the staff were very friendly & helpful & it was very clean & tidy. There were a couple of things that let it down. The tiredness of some areas eg the corridors had scuffed skirting & doors - & I don't mean the odd scuff, they were very scuffed, & our room had chipped paintwork in places & the carpet was stained. The radiator didn't work & was replaced by a portable one (which I must say was quite adequate). The room phone also didn't work & still didn't when we vacated the room on Monday after having reported it on the previous Thursday. I must add that there was an in room safe which was very handy. The other irritant was the restaurant. It was very nice & again the staff were ever so friendly but the time it took to serve a three course meal was unbelievably slow, & why oh why the chef covered everything in a layer of salt is beyond me. I had to send my first serving back as it was inedible to someone like myself who doesn't like salt, & I had to ask every time after that for "no salt". Several other diners meals were spoilt by too much salt! Having said that we enjoyed our stay & will return next year because the rest of the party stay there, but if a Premier Inn was nearby we would go there instead as it would be half the price & just as good.

Stayed here for a meeting which was held in a freezing cold meeting room. Despite bringing in extra heaters people were still wearing their coats. It looked like they were renovating some of the accommodation and it needs updating. The bedroom was cold and tatty. The restaurant food in the evening was good but a very limited breakfast selection.

Had never stayed here before however prices were very competitive for overnight stay compared to on-site airport hotels. Very conveniently located near to Birmingham airport although it did take me a couple attempts to find the hotel in the dark lol. Definitely know how to find next time. Hotel is in the village but is on a very large plot. Ample parking, hotel is very quiet despite wedding reception, we had room down the bottom of the corridor, which was great and got a good nights sleep. Rooms are clean and comfortable with a very nice bath. We pre booked evening meal at Marco Pierre White restaurant at hotel which was excellent. The bars at hotel are very good and very tastefully decorated with a nice relaxing ambience. Staff at reception very helpful on check in and check out. Less than 10 minutes drive to Birmingham airport for flight, as we parked at airport for duration of holiday. If prices remain competitive will definitely be using this hotel again.

100% recommend weddings at The Manor! Liridona is a complete boss at her job! She made sure everything we wanted was on the function sheets and handled everything perfectly. Lexy helped us with bedroom requirements and ensured all my bridal party were near each other and that we had a dog friendly room for the night of the wedding too as requested. Adrian made sure the day ran smoothly even though I was late… (still not my fault…..) and kept checking in throughout the day to make sure everything was as we wanted Callum took over to run the evening and was just as fabulous and enduring nothing went wrong and was all packed away safely for us to collect the next few days. Thank you to everyone who's names we didn't get, waiters, waitresses, bar staff, cleaners and anyone else who had an involvement behind closed doors. You made our day absolutely perfect. We will be back soon! Elly & Shaun xxx

This is a somewhat tired hotel. It feels old and the rooms are starting to wear. There is no air con so beware during the summer. There is ample parking. The reception is small so at busy times it is slow. The food is very good. Not a hotel I would want to stay at again.

Wow this hotel is just Amazing and very clean. our day just went so smoothly from start to finish staff were so attentive, attending my room in the morning to make sure I was ok and to see if I need anything, they decorated the room and beat all my high expectations, time keeping was excellent that is why it went so smoothly, leading up to the day wedding planners liri-dona and Paula were so fabulous at answering our questions and keeping us on track. Like to say a big thank you to Adrian who was making the day happen. The food was outstanding we had soup starter, roast chicken dinner followed by apple crumble, Evening we had fish and chips and all our guests loved this idea. ( thank you to all the chefs) Honestly if your looking for your wedding do it here.

Chose this hotel as it was a good location for the motorcycle museum we were visiting. Used the Marco Pierre White meal and overnight experience which was absolutely great value for money. The hotel itself is lovely. The restaurant, lounge and bar are well presented particularly the wonderful Triumph cocktail bar. All the food we had was beautiful with good menu selections. All staff throughout the hotel were really attentive,friendly and helpful. A fabulous overnight stay. We will definitely be back.

Having stayed here twice in recent weeks I can honestly recommend it. It's a great location, close to the Heart of England Conference Centre so perfect for anyone attending meetings there. Beds are comfortable, facilities are great and a warm welcome awaits you.

Room wasn't very clean at all. Walked in to the heating on at 29 and a room full of flies. The room was small for what we paid for. Breakfast was amazing so no complaints there. Just a very untidy room.

I had my wedding day here the place was perfect, the staff were great and looked after all our need very well, food was out of this world well done to the cooks, our wedding planner Liridona went out of her way to ensure things were perfect for us she was great. I would recommend anyone to have there wedding day here, thank you all for you hard work.

We had our wedding here on the 2nd October and I can't recommend the staff and hotel enough! The day went so perfect and that's down to Adrian keeping everything running so smoothly and obviously the lead up to the wedding we had a lot of communication with Paula and Liridona, the wedding coordinators. Nothing was ever too much trouble and they made sure everything was perfect. Thank you once again and we can't wait to visit again in the future!

I would have gone for 2.5 but it had to be 2 or 3. So my fiancé and i stayed at this hotel recently. We arrived on a Friday and everything was lovely. In the evening we had a lovely meal which was included in our package. I had calamari, fish and chips and cheesecake, my fiancé had beetroot and goats cheese salad, steak and chips and the apple crumble. We were lucky enough to be served by the lovely Jennifer. She was very sweet, attentive, lovely to talk to and she couldnt do enough for us. Really made our first night there special. Saturday morning we were looked after by the lovely Grace. She was very helpful, attentive, checked on us and had a laugh and joke with us too which was lovely. Saturday dinner was lovely and enjoyable we had a friend join us and he was a commodated for very well. We again had the lovely Jennifer looking after us. Now the breakfast service by the waiters and waitresses on the sunday breakfast and dinner was abysmal. I had to ask a couple of times for glasses for apple juice, and was told "they are on your table" no they weren't or i wouldnt be asking for them would i? i was looking for tomato ketchup and couldn't find it. I was going to ask someone for some but no one was to be found. This was so for a good 10 mins. When dinner time came we had dinner at 8pm. The dinner room was quite packed. The calamari was undercooked, the fish was nice but the chips were mostly hard and not edible. On all 3 nights we ordered drinks. On the saturday night we ordered cole zero they were on the menu for 1 price and then we were charged a different price. Fortunately my fiancé's keen eyes caught it and we showed them this problem and they said "we will sort it out" but the same thing happened on the sunday night. When we came to pay for the drinks it then we are told the hotel is a cashless hotel. It does say it on the confirmation from booking.com. We were told that we could use the cash we had but they wouldnt give us any change. This was most frustrating and ruin a very good weekend for my fiancé and myself. But i must say that all the breakfast staff on shift at 8.30am monday 4th October were amazing and really made the last morning at the hotel a good one and made us feel good again. They turned the weekend's ending around for us and made us think we could stay here again. 2 years ago I stayed here and it was a great weekend but this weekend has been hit and miss, and more miss than hit. I would stay here again but i hope it is better next time. They should also have a sign up at front desk, the restaurant desk and bar about being cashless hotel.

We came to attend wedding and reception at Belfry Hotel B76 9PR. We could have stayed local cheap hotels but we decided and picked this hotel for a decent night sleep and clean shower but inspite of informing the house keeping staff and displaying make my room sign, they ignored and we had to leave early because the room was filthy and there was no shampoo

I had made a mistake on my booking however the Hotel put it right after the extremely efficient receptionist had a word with the manager, our stay was excellent the room was great with comfortable beds and spotlessly clean and the evening meal and breakfast were delicious will certainly stay here again.

This is the fourth time we have stayed here, on previous occasions for travelling from Birmingham airport. However, on this occasion it was an overnight stop as we were travelling the next day to Great Yarmouth decided to break the journey up. It was very busy as there was a wedding in attendance but we were still able to park and access bar area easily. Rooms are lovely, comfortable bed and good shower. We had a meal in restaurant in evening, which unfortunately we did have to wait a long time in between starters and main, but staff were attentive and apologetic and we were in no rush, but if we had been there on a night out maybe that would have been different. Food was lovely though. Breakfast the following morning was ok, it was the first time we had breakfast here as other times it had been too early. It is buffet style help yourself and I always find they are never that warm but that is just my preference prefer it to be cooked to order.

I had my 60th birthday party in the Cedar Suite at the Manor Hotel. For family and friends. Everything well and the guests commented on the excellence of the food. I particularly like to thank Alex the Co ordinator for her help in the planning and ensuring everything was in place.

The hotel is extremely large but also friendly and efficient. There is ample parking and lots of character. The event was well organised and the dinner service could not be faulted. I would definitely return there if I am in the area again.

Stayed here for 5 nights, with work colleagues. The hotel front and reception are very nice. My room was a bit dated, including the bathroom but all was clean. The room very hot and stuffy, so made use of the desk fab provided. The restaurant is the best part about the hotel. Breakfast was ok, but the main meals in the evening were very good. We had one hiccup on one of the meals, which was rectified. The waiting staff were a credit to the hotel for sure. All were very friendly and had a good laugh with us. Special shout out to 'Grace' served us most evenings - she is a massive credit to the hotel, exceptional service from her through out the stay.

Unfortunately I find the only way to get someone to answer a complaint is to leave a bad review. Double charged, no one answering my complaint. I have received more emails asking me to review stay, rather than reply to my calls and emails

I stayed overnight recently, 15th Seotember in one of their twin rooms. They have a car park at the front and back. Check in was very easy using the staffed check in desk. There was no lift which can make things a little difficult for people with walking difficulties or heavy luggage. The room was on the 1st floor. WiFi, teas, coffees etc were provided as well an an ironing board, iron and hair dryer. Although there was no air conditioning, a desk was was also provided. There was plenty of pillows too and the beds were very soft and comfortable. The en-suite bathroom was equipped with bath, shower and a full wall mirror with toiletries including body moisturiser, shampoo, conditioner and shower gel provided. The room was immaculate. Very clean, as was the whole building with plush carpets. We used the on site restaurant both for dinner and breakfast the following morning. The staff were very attentive and polite, ensuring our needs were attended to and the service was very quick. I would have given 5 stars but for the lack of a lift. Thankyou for a lovely staff and please pass on my thanks to all of your staff.

we had our afternoon tea set out for us, we asked for extra sandwiches as my husband is diabetic. they were wonderfull, the scones next were soft and fluffy inside,[could have done with another pot of jam though] cream was superb, the cakes were different, so light and tasty. not too much either. we were sitting looking out on to the court yard very nice, i can say very pleasant time spent there, we were very pleased with the service too. thankyou so much

Very clean comfortable spacious room, everything you could need, large television,internet available,very friendly, helpfull staff, great food, good price, easy to book in and out, i would recommend this hotel,

Room was ok, but too hot in the night. Food was good. Poor rating given due to the bloke on reception called Peter who was the rudest person i've ever met. He actually shouted at us because we rang the bell, looked like we'd just woken him up from a nap! He was really unhelpful and sarcastic towards us, so unprofessional he ruined the visit for us. Wouldn't go back.

My wife and I stayed for one night and it was the worst experience of our life The wedding guests were out of control and were running riot all night and despite numerous complaints and promises of action nothing happened We had no sleep and it ruined the next two days of our well earned holiday I have complained but have not had the courtesy of a reply Do not under any circumstances use this hotel! Ashley Winson

I am currently in my “comfort double room”… which is two single beds pushed together and the smell of stale BO is overwhelming (even after spraying the room with perfume) Even the hallways smell.. I can't wait to leave and will not be staying again .. Staff are friendly and helpful but the management need to CLEAN the whole hotel properly.. it absolutely stinks .. Windows are filthy and flies everywhere.. when was the last time you washed the net curtains? Gross…

The hotel rooms are tired. Service is very slow for drinks, and appears understaffed. Staff are unclear on different drinks, and can't offer very basic mixers. Resource needs review and generally the rooms are very dated.

Went for a wedding and stayed overnight. The staff were brilliant. They were very professional and efficient. Nothing was too much trouble. They helped to create a warm and friendly atmosphere. A great venue.

Excellent experience by staff who facilitated our wedding. We're professionally, caring & efficient. They made our day a success we could not ask for any more. Thank you & will be back our anniversary.

A highly rated hotel that offered excellent value. Very well situated to NEC, Stratford and Coventry. Very friendly and helpful staff with excellent food. I will definitely book this hotel again when in the area

I chose this hotel for the short and easy journey to the NEC and family. The room was well appointed and comfortable. The reception staff are helpful. The breakfast was plentiful, although the cooked breakfast was luke warm and the 'hot plate' sign was next to a pile of cold plate each day I was there. The evening dining was much better. Excellent waiting staff and delicious food, however take a jumper as the dining room can be draughty.

Very disappointed from walking through the door. We stayed here in July 2021, thoroughly enjoyed it, so when we checked out we noticed a price match which they honoured, as we normally use booking.com. I specifically booked a downstairs room at the point of booking. On arrival we were told there were no downstairs rooms available, unless we paid £30 per night in addition to what we'd already paid. Half the carpark was shut due to a problem with the drains, which absolutely stunk rotten! We stayed 4 days, 3 nights, no movement on the drainage work. There must have been a party prior to our arrival, the confetti was still all over the outside foyer to front of reception when we checked out on the Friday. The bar staff in the restaurant were not very well trained and very thin on the ground with staff. In the 4 days we stayed, not once was the room cleaned or a clean towel?

Dated rooms for a 4*, the reception and entrance is updated and nice but the rooms are about 20 years out of date. Shower is good but the bed and pillows are to be desired, they felt about 10 years old

Unfortunately we had not been informed by hotel that it was card only through out the hotel , this caused numerous problems, hotel refused to except payment with card that was on my account , informed me I could not leave hotel but refused our cash !! Also the battery on our door was flat so every time we wanted to enter the room I had to ask receptionist who had to ask someone else , it was quite clear this was an inconvenience to the staff , in fact the night Porter was down right rude

My friend and I stayed here for one night whilst walking The Heart of England Way. The hotel was very smart and our room was clean and spacious. We had an evening meal which was very tasty and service was friendly and professional. Breakfast was excellent with a huge buffet choice. My only complaint would be that I would like to have seen hand sanitiser available at the buffet for people to use as we all had to touch the same serving spoons, etc.

Encountered a lack of maid service and the restaurant either closed or with a limited unappealing offer. Marco Pierre would be horrified! I accept that Covid has created problems, but there should have been advance warning and a price adjustment for the reduced standard. The rooms are beginning to look shabby.

My room was poorly maintained, not clean and in need of redecoration. The water pressure in the shower was very low and it kept cutting out altogether. The room had no air conditioning and I could open the windows due to the very noisy HVAC plant on the roof directly outside. There was a very large wedding taking place over the two days that meant there were limited facilities about which we were not forewarned. The wedding party were incredibly noisy inside and outside the hotel. They were in the car park drinking until 3:30am the first night and gone 4:30am the second night. The car park was covered in broken glass, litter and vomit both mornings. All in all a shockingly poor experience.

We started and ended our holiday in Devon with stopovers at this hotel and really enjoyed both stays. Rooms were well appointed and the beds were comfortable. We had breakfast each time and were very happy with the food on offer and with the service. We also had dinner once and were most impressed with the friendliness and professionalism of the staff in the Steakhouse - you often see reviews saying that nothing was too much trouble and at the Manor Hotel this is totally accurate. Everyone did all they could to make it an enjoyable and memorable experience. We had a bit of a problem with our WiFi connection and again every effort was made to resolve this. A beautiful setting, calm, friendly and efficient staff - definitely an hotel which we would recommend highly.

Had a lovely two night stay. Only downside is the pillows. They are dreadful. Bring your own! Staff are friendly and venue was very clean, as was the room. Some parts tired looking but that happen. Awful unpainted large tunnel pipe in top of hotel which spoils the loom..give it a paint!

Set back from the Main Road (although it is a very quiet main road) in the village of Meriden (halfway between Birmingham & Coventry), this hotel has a very impressive frontage with plenty of complimentary parking. The lobby is nicely appointed (as all of the downstairs public areas are). Very helpful front desk staff. I think that the hotel has 2 bars, the Triumph and the MPW restaurant bar. Only the MPW bar was open. But again it was tastefully decorated and where breakfast was served. Service in the MPW bar was a little lacking at times, but was probably due to Covid restrictions and the number of guests. Acceptable. The rooms are OK. They are a little dated, but certainly not unpleasant. Usual amenities, hair dryer, iron & board. TV - but oddly enough no remote. I wasn't there to watch TV so was bothered. I assume Reception would have quickly sorted that out if needed. Bathroom was great. One issue, it was possibly the hottest day of the year, and no air-con. A fan was supplied which did provide some cool air, so provided some relief. Bed was comfortable with excellent pillows. Breakfast in the morning was self-service buffet style. I think the MD said it was the first time they had gone back to that since that last round of Covid restrictions. But the experience was smooth and trouble free. Food quality was excellent. Checkout - no issues. Again friendly and efficient front desk staff. Overall, a very pleasant stay in a nice hotel in a quaint location.

We really enjoyed both nights at the hotel. Lovely building with beautiful gardens. The room was spacious and very comfortable. The restaurant and bar great decor. We had dinner both night, once at the restaurant and second night at the bar watching the football. The menu is great and traditional. The breakfast was very good too, we felt that the food was meticulously prepared, no greasy bacon or sausages like other places. All the staff very attentive, made us feel very welcome. A great place to stay!

I am a consultant and ran an event at this hotel for a new client. All the staff were incredibly helpful, particularly Lexi, who when `i arrived at about 11pm the night before the event worked to help me re-configure the room till after midnight when her shift was supposed to end. my bedroom was very comfortable and all in all I had a great experience.

Stayed here on a bussiness trip for 2 nights, on arrival there was a small hiccup with pre payment which was quickly and easily sorted. The room.... I feel the hotel may be in the process of improvement and generally was clean and well presented, the room however wasn't covered by WiFi and the signal in general was poor (Vodafone), bed was clean and comfy, water one day stayed at the set temperature and on the second day fluctuated. Breakfast didn't seem the highest quality for the price however was cooked well and tasted fine. Dinner was also good, as we were on a package deal we had a limited menu, the starters where a bit niche, something for everyone in the mains and pudding was pretty nice too (both evenings). Service was great mainly from Jennifer who was very friendly and efficient, if she was busy the gentleman behind the bar popped over to help out, great teamwork. Overall a good experience, better WiFi coverage and water stability would put the score up that last little bit.

I have stayed at this hotel many times through business and never experienced the restaurant due to the restrictions. As it is now open again, I thought I would give it a go. After waiting some time to be seated I was shown to my table, expecting the restaurant to be full, it transpired that there was 1 couple in the corner and myself, 3 people in the whole place. I ordered my food, in essence a starter, steak sandwich, side salad and fries. After waiting 40 minutes I asked the waitress what was happening, as it wasn't busy, she apologised and went off to see what was happening. She returned with the food, I would suggest that it had been sitting on the side waiting to be served. The steak in the sandwich was like shoe leather, the chips were warm on top, but cold underneath and the salad very oily. Pretty awful for such a prestigious restaurant. I eventually complained to the waitress who said that they were having a bad day in the kitchen! After asking to speak to the manager the waitress disappeared only to come and say that she could refund the cost of the steak and chips, I can only assume that the manager was too busy to attend. Not really what I was expecting from this type of establishment and I probably won't use the restaurant again. Shame really, it looks good, the staff are friendly but the food is over priced and appears poor quality or cooked poorly, not sure which.

Whilst we understand that this industry has had a difficult time. We would expect higher standards, in order to promote loyalty. We arrived and parked in the " carpark " Stood there ringing the bell for attention. In an attempt to gain access to reception. In the end we went around to the front of the building. The receptionist informed us " We dont use that door the bell doesn't work!" We as guests are I guess meant to know that ?! Our room was really cold when we got in. Two drinks cost £12 The breakfast to go was poor. Having grown up in the village The Manor was alway a class act. Alas it would appear standards have fallen off a cliff The place does look amazing from the front, and the staff we came in contact with on the day shift were really nice. FIRST IMPRESSIONS tarnish the whole experience

We stayed at this hotel on the 24th October. I could not fault the service from Lexi Pinks. She went above and beyond to make our stay the best it could be in the current climate. She called me when she said that she would, prior to the booking and was pleasantly surprised that we received a complimentary upgrade to the executive room. We dined in Marco Pierre White's restaurant that evening and the food was exceptional. The staff are friendly and very attentive, we were served by,, we believe it was Reco/Reckin (sorry if I have not pronounced this correctly) and he was extremely polite and professional. Could not fault our lovely evening away. Thank You x

Great hotel with very friendly staff and comfortable rooms. The restaurant and bar were great for dinner and drinks and the breakfast is very good. All in all, a good stay at a fair price. The current Covid measures are reasonable and not too intrusive!

Everything was perfect until we left, when Natalie from reception still charged us for the breakfast even we didn't have it or even order it. Everything else was perfect! Location, Alex from F&B especially who was outstanding, Thank you!

We had our wedding here on Saturday 5th September and to be honest with all that's been going on we were apprehensive, well we didn't need to be, leading up the wedding Paula catered for everything and helped out all she could and kept us updated. The hotel opened the day before our wedding and we were the only people there at first. Me and my bridal party were extremely late arriving but the staff made us feel very welcome and we still managed to get a meal and that was amazing to. After a sleepless night I woke up and it was my big day, that's where Eroll comes in, this man is like a fairy god father, anything you need he will do he helped out beyond his duties and made the day one of the most relaxed I have been in months. Because of the current situation we thought the wedding would be very military style because of the restrictions but omg I was wrong everyone was relaxed and everyone has complemented us on how amazing it all was and none of that would of been possible without the team at the Manor House!! I honestly want to do it all again it was that good, thank you Paula, Eroll and all the staff at Manor House ❤️

Dined here on Monday evening. Excellent food excellent service and we were looked after by fantastic Alec ( general manager) nothing was too much trouble . Steaks were perfect. See you all soon . Also enjoyed the government's contribution.

Generally tasty and well cooked food on the lunch menu and a 'deal'. Absolutely love the 'Scotch Egg' starter, sadly none available on my last visit.....boo hoo! As and when I go again (which I probably shall 'cos it's a nice restaurant) I may phone restaurant ahead to check what will be available on the day!

Before the lockdown I arrived at the hotel as a non staying guest, early in the morning after a long journey desperate for some food and a coffee (there is not much available in the locality) - Videlma looked after me wonderfully with a specially arranged Gluten Free bacon sandwich that she rustled up for me. Great start to my day and essential before a meeting with a key client. Great job Videlma!

I had a room booked for two nights, tonight and tomorrow night, I've tried to contact the hotel multiple times to try and either cancel or change the date of my stay as the business course I was due to be on has obviously been cancelled but this company seem to ignore every form of contact from me. I appreciate it is busy at this time but I've been trying to get in contact for 4 weeks. I assume now it will be too late to change my booking :(

I am extremely upset that the event I was attending in Birmingham was postponed to 2021 and when I contacted BW about refunding my room, they refused. It was not my fault the event was cancelled or that I did not have the foresight that COVID-19 would lead to me needing to cancel my booking and request a refund of the £100 + it cost me. BW are not interested in giving refunds in these highly unusual circumstances and I would therefore be reluctant to book with them or any other chain again that refuse to refund in these hard times. I cannot afford to lose this money but as I do not need to go to this hotel for anything else, it looks like I will.

We have a couple of rooms booked for an event at the NEC this June which has now been been cancelled by the organisers due to the Coronavirus. The event organisers have not got a new date for the event so we are not able to simply ask for a transfer to a different date for the rooms at this hotel. However, when we phoned them to tell them this, we were told blankly , "NO REFUNDS" , regardless of COVID-19. So, in the face of a global pandemic, this is one company that does NOT care whatsoever for customers once they have handed over their money. DO NOT BOOK WITH THIS HOTEL DURING the COVID-19 OUTBREAK.

Very good restaurant staff let down by 'other issues'. (Hayley & staff Exceptional !!! ) No hot water for one night in five, poor water pressure. Internet / mobile phone signal very poor at best, often no signal / connection. Dogs, which i love, attending crufts (It was on at the time) were allowed to run along the corridors as their owners were practising their routines for showing at crufts, Some owners shouting, often late at night which i find a bit unacceptable especially when you need to get up for work early.

I got a concession after staying here and complaining last year. So we went back for offered upgrade , complimentary breakfast and a gift voucher to use to reduce the cost of this stay. Poorly received on check in as I had to get stroppy to demand that they delivered what they promised. And the so called room upgrade was rubbish- worse accommodation than previous year. They weren't interested when I commented. They shouldn't offer if they cannot honour. Thank goodness I had a paper trail else I wouldnt've had a leg to stand on. Definitely wouldn't go back. Got email from General Manager stating they were sorry it wasn't up to my expectations. Sheer cheek of it. No comment about them getting us back under false pretences and their poor service. Shame on you Best Western.

Whilst overall the experience here was good, there were a few, but key, service issues that made me adjust my rating. Firstly we had booked on a dinner inclusive rate for the first night of our two night stay. The food was well presented, flavoursome and hot and the service complimented the general mood of the venue. I was particularly impressed with the young lady who took our drinks order as she displayed good product knowledge when we asked about the gin range. However, the conclusion of the meal became somewhat awkward when we were presented with the bill. Our meal allowance was £30 per person yet the bill had been adjusted only by £29. Now, whilst this is not significant, when I pointed out it was incorrect to the waiteress, the response was a quite curt "No it isn't" which in tone was really annoying and since the sum was insignificant I paid (which by the way included a 10% service charge). Secondly, when checking out, we handed over our key cards and had to request a VAT receipt, as we had paid in full on arrival. This was duly done, but no courtesy check as to whether we had enjoyed our stay, nor even a parting good -bye. An absolute basic. Such a shame these rudimentary service standards are being overlooked.

Probably the most unreasonable hotel I've had the misfortune to deal with. Booked a room for a concert that was cancelled. Contacted the hotel straight away directly and through the booking agent...seven days before the booking date and they were not willing to cancel, amend or let me transfer to any other hotels within their chain. I definitely would never book a room with this group in the future.

There is only one word to describe everything about this hotel "AMAZING". We stayed in November 2019 to visit the BBC Good Food Show. On arrival, we were made to feel very welcome. When we arrived at our room, it was not as booked. The reception staff dealt with this with such professionalism, and as the original room booked was not available, they identified an alternative room with its own courtyard. This hotel could teach others so much about good customer service and deserves awards for this. Mistakes happen - it is how you deal with them and Best Western Meriden knows how to do this. Whilst we did not expect to be given complimentary drinks, the hotel went above and beyond - thank you it really did make our stay special. Every member of staff we dealt with was really welcoming and friendly - it is clear this hotel values staff training and it is so lovely to see such professional young people in the hospitality industry. We can't name everyone, but all reception staff were amazing; Fildelma the Irish restaurant supervisor is just an absolute hospitality star - such a natural; she dealt with some very disruptive guests at breakfast so sensitively on our final morning and then came and spoke to us to ensure we were ok and was really interested in what we had done during the previous day. There is also an amazing waitress in the restaurant who we had the pleasure to be served by called Hayley. We don't normally do chain hotels, but there is something special about Best Western Meriden Manor. If we need a hotel in the area again, we would return without hesitation. Almost forgot to say it offers outstanding value for money and the rooms are really comfortable, clean and spacious and a great two night's sleep. Thank you for a great stay.

was obliged to spend two days here due to business work in Meriden and was delighted when I opened the door to my room to find the heating already on and the room very cosy indeed. Such a small attention to detail goes a long way to making one feel more comfortable, quickly. All the girls on reception were a pleasure to deal with and this assured that my stay was faultless. Really nice bed with great pillows takes the strain after a long day in the office. Well pleased.

I stayed at your hotel on the 18th of January and whilst the majority of my experience was positive, I did have a couple of issues. 1.) I ordered room service on the evening which was almost cold when it arrived. I appreciate that it is a long way to walk from the restaurant to the rooms, however the metal lid designed to keep the food warm just didn't fit the plate the food was on, so it was never going to stay warm for long 2.) Upon checking out I handed in my key (along with the cardboard sleeve with my room number on) to reception. I wasn't asked about my stay (otherwise I would have mentioned the room service issue), however I requested a print out of the receipt for my records and gave the receptionist my room number. When I've come to check the printout, the receipt is actually for room 101, rather than 111, which is where I stayed. Obviously, this is a GDPR breach, as I have a nice lady from Gloucester's full details! I have emailed the hotel directly on the 23rd of January and have also used the Contact Form on the hotel website on the 26th of January and I am yet to receive a reply. I would very much like my own receipt for my stay please!!

Booked 1 night bed and breakfast after finding a fantastic deal online direct with the hotel. Also found online a 50% discount for the restaurant. When visiting the NEC we normally stay at the Premier Inn, but for the price thought we would give it a go, and so pleased we did. The hotel is excellent, booked a queen suite, bed was super comfy. Wifi was free and super fast. We had a wonderful meal in the restaurant, and with the discount of 50% on the mains exceptional value. Our fillet steaks were cooked perfectly. Breakfast was buffet style, and again great. From the reception to the restaurant, all staff were incredibly polite and friendly. The location is also good, only 10 minutes from the NEC, also the village, Meriden has 2 pubs which looked really nice, a Budgen's and a Coop. From now on we will definitely be staying here when we visit the NEC, its cheaper than the Premier Inn, and considerably better.

I booked this hotel for our wedding night. We got married elsewhere at a venue with no accommodation and picked Best Western due to its location. I had messaged asking for a cot for our newborn and saying we'd arrive after 12am. When we arrived, there was very little parking. I think we got the last parking space in the whole car park. Then, we walked into the hotel with a baby and in our wedding clothes. There was no congratulations from the receptionist. It was obvious we'd just got married. I just think it's a simple thing to say. Such a special day and we couldn't even get a congratulations. Our room was upstairs along the longest corridor you've ever walked down. My husband had to make several trips up and down the stairs and along the corridor to bring our baby and wedding paraphernalia to the room so he wasn't best pleased. The room was lovely, though there were a couple of chocolate brownies with congealed raspberries on them sitting waiting for us. A lovely idea but seeing as I'd said we'd be arriving after 12am, they were completely unsuitable after having been sat there all day with no cover on. Maybe some kind of re-useable storage for them would have been better. A duvet had been put in the cot which is not suitable for a baby as it increases the risk of SIDS. Otherwise the room was great and very clean and the bed was really comfy. Breakfast in the morning was delicious with plenty of choice. One of the best breakfasts I've had. I've written this review as I just feel it's such a shame that we didn't get one word of congratulations. If it hadn't have been for that, I'd have given 4 or even 5 stars. I can't see us returning.

I stayed here on Wednesday evening with my husband on business. We paid for an executive room that was ok but a little tired and the bed was quite small and not what I expect for an exec room. The best bit was an exceptional member of staff in the restaurant. Her name was Hayley and both my husband and I were blown away by her amazing service. Nothing was too much trouble and she was so pleasant and friendly she really made our stay.

This hotel is the definition of value for money. Spotlessly clean, attractive furnishings, extremely comfy beds, great location (being the dead centre of England!) quiet in a pretty village but convenient to the NEC, airport, walking distance to a selection of pubs, shops, good chippy and restaurants. You won't be disappointed.

Wonderful warm welcome by Lexy and Zoe. We were a group of 78 gents having a charity do. Great bar service all night long by Hassan and Abdi. Great food, good atmosphere in all the bars. Rooms are comfortable and very clean. Pillows are to die for. Great nights sleep. Can't thanks Elmdina (lovely Irish lady) who even managed to get me a bacon sandwich and coffee at 10.36am. She was a life saver. Good choice of whiskies too. We shall return.

Was brought a Marco Pierre White Sparkling afternoon Tea voucher for Christmas. We used ours at the Manor Hotel in Meriden. A three tier cake stand came out. Top plate came out with four different types of cake A portion each for my hubby and me. Middle tier eight small finger sandwiches so again four each they were lovely and bottom tier a warm scone each. In my opinion there was too many cakes. You could have swapped two cakes for a sausage roll and soup Leaving two cakes and a scone on bottom plate. The waitress soon as we were seated asked did we want tea or coffee yet, haven't got a clue why hubby said not straight away BUT it came out after we had finished A long time after we finished and as for sparkling afternoon tea there was no sparkle what so ever i.e Prosecco never appeared. Yes we could have said something and if it had been gifted to us by a family member I would have said something but just wanted to leave.

We had to check into this hotel over Christmas 2019 when our dog became ill unexpectedly. The manager and team could not have been more accomodating and caring. They ensured we had a room that met our needs and when we had to check out early after our emergency vet provided medication to help us on the long journey home, we were unexpectedly not charged for the final and unused night stay. We were able to drive our dog home, give him a last walk on his favourite walk and say our goodbyes in his familiar surroundings. We cannot have been more impressed by the care of the team and highly recommend this hotel to others, especially those in need of dog friendly accomodation. Thank you.

Lovely place for a function, friendly staff, great rooms, very comfortable beds , warm and welcoming. The location was great for both the function and to get to Coventry. Would not hesitate to go back again next year.

Me and my boyfriend came to stay here over the weekend (Friday evening, Saturday and Sunday morning) after receiving the booking as a christmas gift. We had a really good weekend, the room was great and the staff were all helpful, friendly and nothing was too much trouble for them. We had a meal in the Marco Pierre White restaurant and it was fantastic. The food and the service were amazing. We also had breakfast on the Saturday and Sunday mornings and again the food was gorgeous. We needed a taxi from the hotel to the NEC and the reception staff were more than happy to book that for us. We will definitely be coming to stay again and look forward to it. Keep up the good work.

We recently spent Christmas Day at this hotel and had a lovely meal in the Marco Pierre Restaurant. The service was excellent and they had so many staff working that we did not have to wait throughout the meal. The staff were all happy and smiling. The food was perfect and presented perfectly, the portion size was enough for our party but possibly a few more vegetables may be required for some. As this meal was so good we decided to attend their black tie event on New Years Eve. We are so glad that we did, the evening was so well organised from start to finish. The service was excellent and a special thank you to Erol Shevket who did a superb job and is a credit to the company. As a treat we stayed the night and again we were not disappointed with the room or the breakfast which we had read a couple of negative reports, we could not fault the breakfast it had everything you could want. Would we recommend this hotel definitely, well done Best Western.

My wife and I spend a 2 night dinner bed and breakfast deal here on check in we were informed of 2 weddings taking place but assured they would not effect us as normal paying guests how wrong they were when we then went into the bar for a drink 10 minutes later the wedding guest started arriving and with in half a hour you could not move for them. I then went to order some food which I was then told no food available today no doubt due to the weddings taking place, we then had to leave the hotel to find some lunch very poor costumers relations. On arriving in the bar for pre dinner drinks its was quite and relaxing until I heard the staff discussing that one of the wedding rooms wasn't changed over for the night do with in 10 minutes all the guests then descended on the small bar it was unbelievably noisy at this point we decided to go into the restaurant early but unfortunately the restaurant is really just an extension of the bar and you couldn't here yourself think let alone enjoy your dinner it was a really awful experience we couldn't wait to get back to our rooms for some peace apart from the ringing in our ears due to the excessive noise. On complaining to the duty manager in the morning they refunded us £ 35 off our bill on checkout unfortunately our 1st day was a complete disaster. I did email the manager as advised by the duty manager with my complaint but his answer was that's just what the hotel is like, we felt very aggrieved as we were informed the weddings wouldn't effect our stay so my advice to anyone thinking of staying at this hotel find out first if there is a wedding on and if there is book elsewhere.

Could not have had a better experince all staff showed great pride in their job, breakfast was of a very high standard and catered for ever taste The room was very clean and the porter gave use a hand with all the bags

I have to agree with the other reviews on the Christmas lunch. I only wish I had read them first as we wouldn't have wasted our time or money!!. We too were served a pathetic meal . The advertisements all day Turkey and all the trimmings. The 'trimmings' consisted of half a carrot one that potatoes and a scrappy bit of cabbage. Not a sprout, yorkshire pudding or booked or mashed potatoe in sight. What a waste of nearly £250 I'm absolutely devastated. Christmas for my family has been spoilt.

Staff had no idea how to serve people. Food came out late and was extremely poor. For my main I had a vegetarian pie with no sauce or gravy and some pathetic cabbage. Others in the party had a traditional roast which contained one potato, half a carrot and again crappy cabbage, that was it!! The Christmas pudding looked like something you would be served at a school dinner and all this for £62.50, an insult to all of us. Don't waste your time and money here it's a complete joke!

Just had the worst Christmas dinner experience ever £60+ per head the main course consisted of turkey pig in blanket cabbage a carrot and a potato. For a 4star hotel the staff were well below par. very disappointed should have gone to McDonalds

Very good value room plus car parking drew me in, and I anticipated totally functional and unimpressive service. If I were being critical, I might say this hotel is slightly faded in places (but absolutely clean) - but for less than the cost of a week's airport parking it was exceptional. Staff - cheery, interested, knowledgeable, proactive, plentiful - as good as anywhere I've ever been (including 5*+ places). Catering - nibbles for a group of us in the evening and full breakfast superb for the price. Adaptable - late check out no problem. Comfortable - a full length bath! Good size room. Slept very well. Tipping policy - I actively wanted to (a fairly rare event!) and asked if tips were shared: "We don't really do tips..." was the response. Collared a manager to thank and his response was very gracious - took no credit for himself but thanked me and immediately said he would let the team know. Location fine - enjoyed a grand walk out in the morning. Taxi for the airport sorted efficiently and excellent service. An absolute gem for the price, and great staff at any price.

We stay for one night prior to our holiday. Having paid £10 per person for breakfast we looked forward to a super start to the day. Sadly the sausages served where of poor quality and full of cerial, a complete let down for your hotel. We could not recommend a breakfast with you.

Modern clean hotel with good service. Room was a nice size with a very comfertable bed. Check in was quick and easy, we didnt eat in the hotel in teh evening but the breakfast was excellent with good quality produce, self service but refreshed regularly.

Lovely place to stay, the staff were very helpful. The room and bed wre comfortable, really enjoyed breakfast. the area around is very nice, with 3 pubs in walking distance. Overall a very nice stay. would recommend

I do not recommend this hotel at all I had a bad experience a few weeks back but I thought maybe it was just a one off bad day . It wasn't a one off as me and my partner have currently moved to the area and was looking for a perfect place in the area to invite all family over to new house an have a nice meal close to home. We gave the hotel another chance and went there again and it's was exactly the same if not worse .The male manager was extremely rude and rushed us to our table the welcoming wasn't warm at all , im surprised he can hold staff member as the approach toward his staff was intimidating , snappy and abhorrent. The conduct of the male boss seriously needs to be addressed. He looked extremely aggressive when approached bar staff also. The food came out separately , the steak wasn't mid well it was well done , when we asked for sauces we didn't get it until our food was near enough finish. We will not be booking up again. I would go to the strawberry bank just up the road as the food and service was much better and it's only two minutes up the road.

We privately hired the Triumph Bar on Saturday for a 30th birthday. The Triumph Bar is absolutely beautiful and is a real hidden gem within the Manor Hotel in Meriden. All the staff were superb from the planning stages of the party to on the day setting up the room. Checking in was a breeze. The reception team were all so helpful. All the rooms were a great size and very clean. I wanted to place some small shots in the rooms for our guest and the housekeeping team placed personalised slates with them in on which was just fantastic. The team who looked after us on the evening were great too, Kieran, Erol, Holly and the team were great hosts' serving arriving drinks to the mini slider burgers and fries. Nothing was too much trouble and they always had a smile on their faces. I also wanted to mention Gareth and Pete on the nights team. At 1am the disco finished and we all congregated to to lounge area where we all continued order drinks and order food from the menu. Not only was our party in the lounge but other party goers were and they continued to serve everyone and left us to continue our night which was great! If you're looking for a party venue, look no further than the Manor Hotel. Highly recommend! Thank you to all the team for making Aileen's 30th Birthday one to remember.

Business event with dinner, overnight stay and the conference to following day. Turned up late afternoon, limited parking at the front although there is more out the back, pleanty of spaces at the time although did appear to be very busy when we left. The rooms are on the 1st and 2nd floors (with no lifts), my room overlooked the car park and was directly above the kitchen area which resulted in an unusual level of noise late at night from one or both of the areas. Room size was generous and reasonably well equiped although the TV remote was frustrating as most of the buttons worked poorly if at all. The food served at dinner, breakfast and then lunch was OK yet nothing special. The taff all seemed pleasant enough and helpful.

Had problems with an out of order sink in the bathroom. Meant I was unable to wash my hands, use the sink, make use of any clean water at the sink and prepare myself for an evening event that I travelled 100 miles to attend. I bought it to the attention of the reception staff however nothing was done about this and no alternative arrangements were offered at all. On complaining to the manager he was unempathetic and unhelpful. Incidentally I was the only one in my party but at check out a number of other guests were waiting in line to complain about their stay. A number of them were requesting refunds due to having no hot water. A small discount was offered but not honoured which makes it even worse. (Ps. This is a polite version of my feedback)

If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't! Everyone wants a good night's sleep in a hotel - we didn't get it. Wallowed like a watered! I've suggested the Manager try to get a comfortable night on it! Also, at breakfast, the Sausages were like spam squished into a durex. Cheap and nasty, not good for a Marco Peirre White branded restaurant facility. Everything else offered was excellent, so they only have to get one small thing put right here - a local butcher would undoubtedly be happy to help! As a 4star hotel it was also a bit 'tired', although the staff we dealt with were definitely 5star. But the failings knock the experience badly. If you don't get a good night's sleep at whatever room rate you pay, it simply isn't a place to go back to. Sorry Best Western, get it together better.

Don't be fooled by the lovely downstairs and Maco Pierre White name. Stayed for two nights, no lift, room service food was boring and bland...a £14 (plus £4 room charge) BLT burger was just a bread bun with a tiny bit of bacon, tomato and lettuce, no sauce, cheese, nothing like a BLT...which I know doesn't have cheese in it but it is a burger after all! And a small portion of chips. Rooms are very tired, I had a double room which was two singles pushed together which also meant I had two light switches and phone line in the middle of what should have been the headboard! After a long day all I wanted was a pizza, I phoned down and they said “sorry 3 people have ordered pizza out of the two pizzas they do and they've run out!” My colleague went to the bar to ask for a wine and some crisps only to be told “madam this a Macro Pierre White establishment, we don't serve crisps” Pay slightly more and stay somewhere else! PS: Breakfast sausages where terrible! The only bonus was the breakfast staff were fantastic and chatty!

Lovely hotel, helpful staff, clean rooms. All positive apart from 2 issues for us while staying for 1 night during the classic car show at the NEC. 1) The cost was double what we have paid for 1 night and 7 days parking a few times in the past. I understand the supply and demand but wow a massive increase 8n the cost of the room. 2) My meal was nice, helpful staff, enjoyable but my friend has a curry. I took little notice until he put it to one side only half way through. His words to the waiter was it was the worst curry he had ever had. And after tasting it was no better than a tin of curry from a supermarket and rice. No poppadoms, nan or dips. We did explain that we did not want a refund but to ensure the waiter passed on just how dreadful the curry was. But they insisted to remove the price of the curry from the bill. So if it was more reasonable night price and we never encountered the curry it would otherwise get 5 stars.

Well what can I say, I have to stay in a lot of hotels in my work and this was a lovely experience. Checking in was a breeze and took literally 2 mins and no waiting. The room was accessible yet out of the way of heavy footfall. Tidy and pleasant decor inside and out of the hotel. Great parking and beautiful setting. Now here comes the best part... The Marco Pierre White restaurant was fantastic. It was decorated for Christmas with illuminated garlands and gave the whole room a cosy winter feel. Even warmer than the atmosphere were the staff... and special mention must be made to the delightful Bethany who took the time to make the dining experience very pleasant and always seemed to be there when I needed anything. The food was amazing. From the presentation , choice, excellent wine selection, quality and taste. It was the best meal I'd had for some time. It's a wonder Miller and Carter with Mr White's restaurants around! My choice was MR WHITE'S SCOTCH EGG for starters FILLET OF BEEF A L'ESCARGOT for my main Accompanied with the Rioja, Crianza, Don Jacobo, Spain Thanks you for an excellent stay and I look forward to meeting you all again.

Well where to start, we have stayed here several times and we will definitely stay again. The hotel is spotlessly clean in all areas. The room is comfy with all you need, if a little warm but better than being cold. The staff are all friendly and welcoming and makes it a relaxing place to stay. We were served in the by Hayley on Sunday who was great. Even though they were short staffed and she hadn't been there very long, she looked after us with a beaming smile and so attentive to all the customers. We had two couples near both celebrating special occasions and she made them both feel extra special and still looked after us all. We'll done Hayley. Then again on Monday Tom served us and he was as attentive even though it was again busy. The only thing is we feel the food is a little over priced and because the other bar isn't open you are abit limited. The breakfast buffet was as good as always and we will definitely be staying again

Recently visited the NEC for the motorcycle show, this hotel was close and with a restaurant and buffet style breakfast available it ticked all the boxes for our group. Rooms are of a reasonable standard and the Staff exceptional however I found the standard of the meal we had in the Marco Pierre White Restaurant to be at best average I had the Scotch egg starter and found it to be bland and the outer shell tasted like it was made from the sort of sausage meat you find in economy sausages served in a greasy spoon or as it turned out for breakfast at the buffet next morning. For the main I had a Rib eye steak which was over done and not medium rare as was requested both this and the chips where served lukewarm on the plus side the White chocolate cheese cake was exceptional. Breakfast the next morning was just about ok as stated poor quality sausages and bacon and a fairly limited selection of cereals was the order of the day. If Marco is putting his name to this he or his people really should be checking on the quality of the food served.

Just had a wonderful 2 nights away at this amazing hotel. The staff are so friendly and helpful. The restaurant served great food with outstanding service. Nothing was too m7ch trouble. Our room was very comfy , will definately be returning.

We love this hotel from the extremely friendly ladies on reception, perfect room, fantastic restaurant great food. Been welcomed by Zoe and looked after by Thomas and Holly in the restaurant. Breakfast was a buffet again faultless and looked after by lolanda. Thank you to every one. Terry should be proud of a good team.

I stayed here for one night while travelling through the area. The hotel is very well presented, clean and tidy. Public areas are immaculate with a nice bar and a Steakhouse restaurant, although I didn't fancy eating here so by turning right on the main road a five minute walk is a lovely country style Gastro pub called ‘The Bull' which has great food and a nice cosy beamed bar. My room was pretty traditional not a bad size, bed was comfortable, the bathroom was fine with shower and bath, the room had a safe in it as well. Breakfast was buffet style with plenty of choice and good service. I found all the staff professional and provided a great service. Overall this is a very well run hotel and recommended.

Don't park in the blind spot of the CCTV on the car park you get broken into. When we left the same night we arrived because of our car being broken into they still charge us for a nights stay. Very sympathetic.

Had a deal with them for 2 nights including breakfast and 50% off in the restaurant. Not told on checking in that restaurant was fully booked, offered up same deal for room service but only room service menu and had to pay a tray charge regardless. Eventually allowed us a table as we have 2 children who should not be eating dinner on a bed but had to eat quickly and lots of menu not available, lots of drinks not available also as bar run out. Plonked only the middle of wedding party for breakfast, ran out of food and plates and had to ask several times for a pot of tea. Room was nice but let down by services within hotel.

Yet another lovely stay at the manor. Fantastic food in Marco's, a few drinks and a good nights sleep in a super room. Staff are fantastic at the hotel, nothing is ever too much, and always done with a smile.

I had a two day exhibition to attend at the NEC and so wanted to stay locally. I was pleasantly surprised by how comfortable the room was. The bed had nice linen and was cozy to sleep on. The WiFi was good, but the phone reception is poor in the area. The room service was great, as was the breakfast. There is an iron and ironing board in the room.

We stayed at this hotel last night as we were off to the nec today. I actually cannot fault this hotel. Room was lovely and big, bed was comfy, very clean. The staff could not have been more accommodating & welcoming, went over & above with our little 1 year old,The restaurant staff also amazing. Will be returning for sure. Thank you.

We used this hotel to stay in over night on the 19th Oct to fly out of Birmingham airport first thing on the 20 th Oct Very pleasant stay happy and helpful staff The cab was booked for early Morning and arrived early and very clean car Within 10 mins we was in the airport ready for the holiday We was given a card to ring in return for a taxi and when we returned we called and it was there within 10 mins very good We did have a small problem but the management dealt with this very well and very efficiently I would recommend this hotel if you want to park for the airport and we would use again Once again many thanks for your help and providing a very nice stay

We had our wedding here a year ago, and part of the deal was to stay for our first anniversary. What a wonderful experience, we were treated so well by all the staff, they were all polite and friendly and everyone knew it was our wedding anniversary. We were treated to a bottle of sparkle in the room and a treat after dinner of sweet treats, beautifully done.. The Hotel was clean and airy, and we had a superb room, bright and clean, with recent new carpets. would again recommend for a wedding and an ordinary stay. Large car park so plenty of parking. The staff could not do enough for us, from the check in to the night porters.

Never been to a hotel in Europe where all the staff are so friendly helpful and chatty. Brilliant cannot recommend enough. Rooms comfortable and clean plentiful breakfast. Location lovley. We didn't have our evening meal there wished we had as it looked tasty.

Standard rooms very dated .bed very usef and uncomfortable , meal had very fatty steak , not good quality . Restaurant manager very good . externally hotel looks very smart but rooms very dated ,not good value for money

Stayed for one night for a family wedding. Decent bedroom and bathroom and we managed to get an early check in around midday. £80 including breakfast which was decent is good value. The wedding venue was nice and the evening food was good.

Easily found using sat nav, situated in pretty village of Meridan. Excellent hotel, friendly with good bar and restaurant facilities , good stop over for NEC Would have liked breakfast to be included in room rate

We booked the stay and fly package with an Executive King Room last weekend. The room we were taken to was anything but 'executive' it was small, grubby with a very hard mattress. We asked to move to another room but were told the hotel was full. However, the Duty Manager Sven intervened and immediately found an alternative room. This was better, although still in need of updating and redecoration. Sven arranged for a very nice bottle of wine with dinner which was excellent and the service superb, especially considering how busy the hotel was. We had arranged to have breakfast in our room the next morning at 9am. Full English for my husband and Continental for me. We had a taxi coming to collect us at 10:15. By 9:20 no sign of breakfast but was told it was being sent up now. It finally arrived at 9:45. The cooked breakfast was cold and the continental breakfast consisted of a bowl of cornflakes and a slice of toast. Needless to say we sent it all back. The young man who delivered it was most apologetic and did offer to get replacements. However, we didn't have any more time. On checking out we commented on the lateness and poor quality of breakfast. The reception manager didn't seem particularly bothered and just said we hadn't been charged for it. We had arranged to stay at the hotel on our return from holiday but have now cancelled that booking.

The bathroom was disgusting. There was what appeared to be sick left all over down the side of the toilet and back the wall. How can the cleaner miss that bit as I've noticed it straight away when I went into the bathroom. Also there was little stained marks on the duvet covers. On our departure, we mentioned the issues to the person at the desk, she only apologised but never offered either discount or free breakfast. We felt disappointed. I dont think it was worth the money of what they offer. Wont be staying here again unfortunately.

So the Manor, it's staff and its Marco Pierre White restaurant has excelled itself once again! We were back last night to celebrate our first wedding anniversary, we met there 4 years ago and married there a year ago today! As always the room was perfect, but on this occasion I'd like to spotlight the restaurant and the staff, the food last night was amazing but the service was the best i had EVER experienced anywhere! Our waitress Hayley was amazing, very professional and polite and generally a really nice person even though it was only her second night there but you never would have known. The restaurant manager (apologies I didn't get his name) again was very professional and polite but also made time to talk to us and working in customer service myself I noticed that he had his team working in perfect harmony and he was 101% on the ball at all times as well as ‘getting his hands dirty' and not just delegating! Even though this was more than enough for us they topped the evening off, as our anniversary stay was complementary with an evening meal i was advised we would have £29 per person included so our drinks and anything over that we were expecting to pay but when we asked for the bill we were told it was taken care of with compliments of the hotel!! We were absolutely gobsmacked! Amazing food, drinks, staff and service and we never spent a penny! Unbelievable! On behalf of my wife and myself we would like to say thank you to The Manor, and in particular Paula, Hayley and the restaurant manager. See you again soon ❤️

Based on all the positive reviews, we chose to stay here when visiting the NEC. We were greeted by a very pleasant receptionist and handed the card to our room. There was a used towel on the floor obviously left by housekeeping and on using the loo, you could see a thick line of black mould which was on the inside of the inset wash basin - I showed a photo to reception ( where would we be without mobiles) and the response was superb. Handled with the utmost courtesy, another room was offered. The rooms are tired, the net curtains were missing hooks, but it was reasonably clean. For a 4 star hotel however, I would have expected a complimentary bottle of water each and not just one packet of two individual biscuits to go with our morning cuppa. Rather mean and unwelcoming for £208 before we added our supper and any drinks. We chose to eat in the Marco Pierre White restaurant which we though was a good choice as it looked fab, and the staff were really pleasant although they did appear to be short staffed. We both ordered the filet steak at £26 and ordered it medium - what arrived was dry and tasteless so we sent it back. Once again our complaint was handled with the utmost courtesy but by now I'd wished we'd gone elsewhere. Second time lucky, our meals were returned and one was rare and one was well done. At this point we gave up, save go and cook it ourselves. To add insult to injury, our accompaniments were kept warm and not replaced which I loathe. The meal was poorly presented accompanied by the most acidic béarnaise sauce I've ever tasted. I doubt Marco has ever graced it with his presence, but it was not the best experience. We arrived for breakfast at 9.30 to be told breakfast was finished - another guest was also mistakenly under the impression that he too could grab some coffee and toast. We queued to check out and the elderly couple before us were most disappointed with their stay too. I really felt for them and their issues were largely dismissed and I thought we were in for a battle royal. We checked out and the steaks were deducted from our bill with an apology. I asked to see the general manager but he was on holiday - I shall be writing to him. It's the worst £310 we have ever had the misfortune to spend. Sadly it did not live up to the reviews but I can't fault the lovely staff we came into contact with.

Lovely hotel,plenty of parking,room was spacious and spotless, bed was a bit too soft for our liking but that's just preference,staff were polite and helpful. Breakfast is a buffet style with plenty to choose from , we are in the hotel restaurant one evening and the food was excellent and the staff both at dinner and at breakfast were very attentive , would be more than happy to stay again

Just got to say this hotel is absoulty lovely the receptionist zoe was very friendly lovely n very help full was nice to be greted in a lovely manor the rooms and service is second to none would defernately recomend thankyou for our stay will be back xxx

Can I just personally mention Gareth from reception. Went down in the night and he was amazing. Nothing was to much trouble. He also assisted us with our luggage without us prompting him on checking in and out. Very friendly, attentive and approachable. I'd had a poor stay until Gareth turned it around. As a result I will be returning. Please thank him.

Lovely hotel nice area and not to far from the airport, had a few hiccups with our room but was put right 1st time 2nd time had to call them back but were very understanding and rectified the situation. But will still return .

Booked a dinner bed and breakfast package to include an executive room. Room was poor and looked very tired. Was informed after dinner that the free dinner was up to the value of £25 and we were responsible for anything over that value. Considering main courses average around £20 the free dinner did not seem such good value. We brought this to the attention of the assistant manager who was rude and unhelpful.

We arrived very late on Saturday night. Check in was very smooth. I am not sure if we were upgraded as I am Diamond BW member. Breakfast the next day was crowded but the service was fine. Good selection,friendly staff and attentive. We did not eat in the restaurant as the prices were high. The room was fine with the tea making facilities and toiletries. I was disappointed that there was no complimentary water bottle. Location and parking was fine - no issues. A pleasant stay for a weekend. Would come back.

We booked hotel, park and fly. The hotel was fantastic. Very comfortable bed and lovely staff. We were picked up by a to b taxis which was in the price and had a very comfortable trip to the airport. The hotel needs to look into the taxi firm A to B ,because on return I did exactly as I was told to do and phone the taxi firm. 45 minutes in the cold I waited for the, kept being fobbed off with excuses. Great hotel very poor taxi firm

We had booked a 1-night stay for Saturday 21st September in a ‘Superior-King' room for our wedding anniversary at this hotel as part of a package (1-night away for 2 people including a two-course meal in the Marco Pierre White Steakhouse Bar & Grill, a glass of prosecco, and full buffet breakfast). We arrived at the hotel (which on the surface looked lovely and inviting) at about 1pm. We were advised that our room wasn't ready but this wasn't a problem as check-in was not until 2pm. We left our car on the car park and ventured out on public transport. The hotel is on a main bus route with regular buses going into Solihull, Birmingham and also to the NEC – very convenient. So far, so good. We returned to the hotel just before 7pm and there was a lively and friendly atmosphere at the hotel (wedding party, Everton Ladies' football team, amongst other guests). Staff were friendly and we checked-in and went to our room to freshen up before dinner. This is where it went downhill. The room was not a ‘Superior King', but was a very basic room with a fold-down bed which was very low to the floor; however, it looked like someone had had a lie down in this bed as the bedding was messy with bits of fluff on it and the pillows were thrown across the floor. I have never stayed in a hotel where the main bed is a fold-down bed. The room had no other facilities that were stated for the ‘Superior King'. We did not venture into the bathroom, but went back to reception. Reception staff did try to sort out our problem but we were advised that the only other room available was a Twin Room – not for our wedding anniversary, thank you very much! We were then offered a room at their sister hotel which was approximately 4 miles away. We stated that we wanted to eat in the Marco Pierre White restaurant which they said we could do and then go to the other hotel. We also spoke to the Manager and he offered us the same. We envisaged enjoying wine with our dinner and then having a few cocktails without the worry of having to drive. With their option, either my husband or I would not have been able to have a drink with our meal if we had to drive to the other hotel. We felt quite deflated and the mood of our evening had changed, so we opted to have a full refund which they gave. We ventured back home to a far superior bedroom!

Even though this is a chain hotel it retains a loy of the buildings charm. Room was huge as was the bed, clean and tidy. Check in and out was slick and professional. Breakfast was self service and had a decent selection. Have to say it was really busy when we were there but kitcken staff kept topping up teh hot stuff and frount of house were working hard to.

We stay here for an early start to the airport Plus it has the added bonus of parking while we are away A taxi is booked via reception for our transfer Always a good service Hotel is very comfortable , Rooms plenty big enough Bed is very comfortable Tea and coffee facilities in our room And a very good Restaurant available for evening meal Staff are brilliant nothing too much trouble Waiter was very informative about the menu and wines on offer 1st class service Breakfast was also help yourself. Plenty available They also cater for people with dietary needs Which is useful to no All in all a brilliant accommodation

Excellent hotel. All the staff were friendly, helpful and professional at all times. Beds comfy, rooms spacious and plenty of parking. Free WiFi. Breakfast was really good, plenty to choose from. Would recommend this hotel.

I am a regular to this hotel and often have an enjoyable stay. I recently heard about the loss of the restaurant manager Sian, who would always go the extra mile to ensure you had a fantastic meal and enjoyed your stay in meridian. Such a shame to here about her leaving, what an asset to this hotel she was. The hotel won't be the same.

Reception staff were very welcoming and helpful. We had arranged to leave our car here for a week as we were flying from Birmingham airport, a taxi was arranged to pick us up at 5.00am and collect us the following week. The room was very comfortable. Would certainly use this hotel again.

Building looks lovely! I was surprised by the good service quality and very tasty fresh breakfast. Stayed for two nights and had a dinner in the restaurant. Free parking available. Very good cleanliness. I could revisit Best Western Plus Manor Hotel (NEC). Thumbs up!

We stayed in the hotel to attend a family wedding. Afternoon cocktails were held in the Marco Pierre White bar. Our family room was large and comfortable and very quiet which was great! We felt the hotel was really good value for money and would definitely stay their again.

Stayed here after a wedding reception at the hotel. Check in was easy and quick. Our room was a good size however quite outdated and needs modernising. Bed was very comfortable though, and the room was very clean. Sleep quality wasn't amazing due to people slamming their bedroom doors in the corridor first thing in the morning, but not the hotel's fault. We enjoyed breakfast the next morning which has a lot of choice and was hot. I would stay here again if I were ever in the area.

Stayed here for 2 nights with a wowcher Warwick castle deal. The reception staff are lovley and make you feel very welcome, and the reception itself is a nice area. We stayed for dinner in the hotel on one of the nights and although it is pricey, it is very good. Breakfast was really really nice though, Crossiants are to die for! Rooms are abit on the run-down side. Definately need updating. Bed sheets had stains on them and the wall had bits of it scraped off. Our soap also got taken away after the first night which was odd, so we didnt have hand soap for a day and a half haha. I would still recomend this hotel, its in a nice area and theres quite abit to see and do around, such as warwick castle. :)

The hotel is quite impressive from outside and when you enter is does not disappoint. The room was really clean but very warm, however a fan was provided. We had booked a meal at Marco Pierre and the food was delish. I highly recommend the Scotch Eggs. Breakfast the next day was nice. The staff in both the hotel and the restaurant where extremely polite and friendly. All in all a really nice break and I wouldnt hesitate to book again.

We stayed here one Sunday night and we had a lovely stay. our room was a good size and very clean,the hotel is close to some good pubs.we only had a drink in Marco Pierre bar very nice too,Heather and Lorant behind the bar was very pleasant and nice. would definitely recommend ...

We have just returned from a one night stay and we will stay here again if need be. This hotel was part of a Wowcher deal with Warwick Castle and we were pleasantly surprised with the whole experience. Although it is a known wedding venue, there was no wedding on this weekend, which was great because we could have a more objective view. There were plenty of positives, all the staff we came across were very pleasant, welcoming and helpful. The overall look and feel of the hotel was relaxing and very nicely presented. It is nicely decorated, with some great pictures and nice little touches. We had food via the room service, this arrived in good time and again, nicely presented and the food was really nice, nothing was too much trouble for the staff. The room was a basic room, but it was nicely presented and very comfortable, the carpet could have been cleaner to be fair, but it really do not take away from our stay. Breakfast offered a good variety and was very nice too. All breakfast staff again were good and even took time to ask about us and what we were doing over the weekend. We would not hestitate to stay here again. It was our first time here and we can only speak as we can find and it was all very positive. It would interesting to book a function here and experience what they have to offer on that score. On top of all that, very well located for attractions in the area too. It is a surprise to see some negative reviews, we never experienced any of that at all, but we can only reflect how we found over the weekend. I hope we have another good experience the next time we come.

This hotel is brilliant for the airport. You can stay overnight and leave your car in the hotel car park at the rear of the hotel whilst you go on holiday. There is a free taxi service to and from the airport which is very convenient, the airport is around 15 minutes away from the hotel. The hotel is clean and comfortable in a pleasant setting, the bedrooms are good but the furniture is between traditional and old fashioned but serves its purpose. We found all the staff to be very pleasant and helpful both checking in and checking out. There is a very good restaurant by Marco Pierre White where the food is delicious but maybe just a little over priced and not a huge choice. The bar is well stocked but hotel prices are always a bit higher than the “pub down the road” If you fancy a stroll there is a small park just over the road with swans and ducks, all very pleasant. Also a couple of pub restaurants nearby if you fancy a change from the hotel.

Didn't have a great stay, when checking in they said they were able only expecting 2 people despite all the booking details clearly stating 4, the room was very dated with stained carpets & a visible layer of dust on the carpets beside the bed. Also needed to ask for 2 more mugs so we had 4. In our deal we had 50% discount in the restaurant so myself & my husband chose the steak & wine deal, which was suggested to us by the receptionist when discussing our 50% discount on check in. Only to find out at the end of the meal that the discount can't be deducted from that deal. Also during dinner my son got a piece of glass stuck under his thumb nail, which was within his chair. The next morning we phoned reception & asked for some more tea bags & milk, because there was only enough for 1 cup each which we had already had the previous day, but they never arrived! We mentioned the frustration with dinner discount mixup at check out, they just repeated that this deal isn't included & the receptionist was there that recommended it to us and no acknowledgement was made. We also mentioned the tea bags & milk that didn't arrive and we did receive a half hearted apology. To finish on a positive the restaurant staff were very nice & helpful.

We stayed here for 2 nights this week and I definitely recommended it. Rooms are clean, restaurant is fab. Hotel looks clean and stylish. The staff were very helpful and very friendly, can't fault everyone at all. It's not the best place for the kids but the staff will make you feel at ease. The kids loves the hotel and we do too. Thank you.

nice place to stay with some great people working there. the rooms were comfortable and clean. the restaurant had a good menu, there was ample parking. will definitely stay there if in the area again.

We were attending a family wedding close by and chose the hotel purely for the price, best decision ever. Friendly staff and very relaxing atmosphere made it easy to organise ourselves for the wedding. The high speed Internet made keeping the kids entertained easy.

Absolutely a lovely place to stay. Staff very attentive and helpful. Very comfortable rooms. We enjoyed usins the pool and spa facilities. Breakfast was superb with plenty of choice. grounds lovely and not far from Stratford and bus stop right outside the hotel.

We attended a wedding reception for 18 people in Marco Pierre Whites. We had a private dining space and staff did an excellent job in looking after us all. So helpful and welcoming. Bedrooms were ok, a little dated but clean. Breakfast was average, buffet. Would stay again.

Very impressed with the quality of the service of the staff in both the hotel and restaurant. Their attention to detail was impeccable and they were all very friendly and knowledgeable. That alone made me want to return at some time. The food was excellent too and arrived promptly and again I would like to return to try the other dishes. The hotel rooms were spotless and very comfortable with warm fluffy towels and robes, complementary toiletries and tea and coffee facilties. The was an iron and ironing board too. The room furniture was of an older style but fitted with the character of the building. There was a large modern TV in the room along with a phone. Room service is available but i didnt use it. The room was quiet and didnt hear any sound from other guests during the night. It was quite a hot day and the room was warn but there is no air conditioning. However there was a fan in the room that made it comfortable. If I have business in the area again I will definitely use the hotel again. I must say again how impressed i was with all the staff, they are a credit too the hotel and restaurant.

What a lovely hotel, staff very friendly and helpful. will defiantly be back. had to book at the last minuet and nothing was to much trouble. the dinning hall is laid out lovely and all staff are very helpful

Stayed here whilst visiting friends for a wedding and the price was decent so gave it a go! Was not disappointed. Everyone was so friendly! Reception seems very happy to be there and even got me an early check in. The room was lovely and clean, smelt fresh and felt spacious and airy. Michelle and Zoe in housekeeping were so kind and friendly it felt like visiting home, nothing was too much trouble. We didn't eat in the restaurant but the menu did look amazing. Will definitely return

This review will come as no surprise to the hotel manager due to me emailing him previous to this to express my dissatisfaction with my stay. As I stay in many hotels I feel that it is important to express any issues privately first but as he can not take the feedback on board and responds in a clever, arrogant manner I will be posting the feedback on here too. Lobby area, restaurant etc is beautifully decorated and well maintained and is the best part of the hotel. Once you cross into the dated carpet area of the rooms corridors it is a different story and like staying in another hotel. The rooms are dated and not throughly cleaned. We were given 1 robe, 1 mug etc as if only 1 person was staying. We are top tier Best Western Members and this was never acknowledged. The robe we were actually given had a dirty tissue in it showing that the robe hadn't been cleaned before our stay. Breakfast was a disaster. There was no food left at half past 9 with no one refilling. No one was serving so we had finished our food before the tea arrived. We were also rudely awoken by the cleaners hoovering outside our door at 8 on a Sunday. Overall the stay was just not good enough. We were not asked how our stay as on check out and as there was only 1 member of staff working on the desk at check out time we didn't feel it was right to say anything so as soon as we got in the car we emailed Best Western. Best Western themselves were great but the hotel manager basically said because we didn't say anything at the time there is no proof. He has no idea why breakfast was as it was and basically has no explanation for why things has happened but yet can not give a genuine apology or even compensation to make this right due to lack of proof. To that I say get more staff on at check out and have every member of staff ask if the stay was ok. Then you can have a come back. Until then, I feel that customer feedback should be treated with respect.

We stayed here for my husband's 60th birthday and the package included tickets to the National Motorcycle Museum (the reason for the stay!) Good value for money as the tickets would have cost us £20. Hotel was spacious, roomy, situated in a lovely village and had excellent facilities and amenities. Thoroughly pleasant stay, even if the air conditioning wasn't working (a fan was provided instead.)

One night for business and all in all, a pleasant friendly hotel. The restaurant staff were great although the menu was very limited for vegetarians, if you like mushrooms great, but not all veggies do. Breakfast was good with plenty of choice, no options for a non dairy person, but toast and fruit were available. The room although a little bashed in places, a few holes in the walls and a couple of other bits, all in all a pleasant room. Plenty of space with a massive, comfy bed, toiletries if required and tea and coffee. Reception staff were really cheerful and pleasant. Would definitely come back and recommend as I did already.

Arrived early afternoon and as usual checked in without taking the bags, (we like to have a look at the room without dragging the bags around), the room was really hot and had a small window, (there was a fan in the room). Having stayed previously we know they have rooms with Juliet balconies and large doors, so returned the desk to ask if it was possible to move, no problem moved to room 403 towards front of hotel looking over the gardens. Great customer service. As a member of the rewards loyalty system we chose to have a complimentary drink as opposed to points (a nice G&T always goes down well after a 2hr drive). The room was spacious and with the doors open allowed cool air in, the toiletries provided are fine, dressing gowns, and flip flops are provided. Tea and coffee in the cupboard below the tv, the door was loose, reported to front desk and repaired in 10 minutes (Ive waited in other hotels longer to have milk delivered so top notch). We used the Marco Pierre White restaurant on the three evenings we stayed, we had a minor hiccup which was dealt with by the new manager in an exceptionally professional manner (it really does make a difference), food was good. All in all a pleasant stay and I believe the hotel is getting better with the improvements to the public areas. Only gripe would be how hot the rooms get, opening the windows helps and the fans provided assist but are noisy, perhaps ceiling fans could be installed if the cost of air conditioning is prohibitive.

We stayed at this hotel for 2 nights. Booking in was quick and easy. Bedroom and en suite was immaculate. The choice for vegetarians in the Marco Pierre restaurant was poor and nothing at all on offer for vegans. Was told by restaurant manager they don't stock anything vegan as they don't get asked for it. I settled for the macaroni cheese which was watery, it wasn't inedible and after a long journey and not a lot of choice I begrudgingly ate some of it. The cost of our drinks and starter was refunded as an apology. Sophie our waitress was very accommodating. Breakfast was fantastic with plenty of choice and the Irish lady was very friendly and seated and served us straight away. Apart from the vegetarian issue the hotel was fabulous and great value for money. Would definitely return but eat evening meal elsewhere.

We stayed over after a family event nearby, 2 rooms, and did the Dinner B&B package. The Front of house staff were great when we arrived early, at 11am, and let us check in early so we could get changed and go to the event. Bethany and Fidelma sorted me out for several coffees and lunch whilst we all converged on the hotel! The dinner was a delight - food excellent, but bettered by the staff - Sophie our waitress for the evening was a great laugh, and Tom the sommelier helped us choose the right wines for our tastes. We even had a cocktail-comp with Darren and Heather behind the bar competing for best Espresso martini! Danny steered us through dessert decisions, and Sian with the fantastic red hair supervised superbly! Beds very comfortable, and breakfast next morning filled us beautifully. Looking forward to next excuse to come and stay.

My wife and myself stayed here for just one night prior to flying out of Birmingham Airport. Deal was for one night plus eight nights parking, found convenient parking space and checked in. Check in straightforward and easy, very pleasant reception staff and so to room 311. Room good size, bathroom well equipped and nice large fluffy towels, everywhere was clean and comfortable. Large double bed was comfortable with good quality linens, a fan had been turned on to cool the room prior tom our arrival. Windows opened and room was nice temperature. Drink in bar and so to bed. Breakfast next morning was good, usual hot buffet and my request for a piece of fried bread was politely and speedily fulfilled. All in all a pleasure to stay here and a good start to a holiday, unfortunately our holiday was ruined thereafter but that is another story.

We got a discounted price for double room and breakfast for under £50, mid summer as there was excess capacity. This is a large hotel, our room was over 400. There is a lift at one end. Parking was limited in front and larger behind. There was outside seating both sides of the building. The village had a pond with swans and cygnets. There are a few local pubs nearby. Room was large with twin beds, and a good en suite. Towels and toilet paper were thick. We ate dinner in the Pierre White restaurant and really enjoyed the welcome from Tom. Breakfast was disappointing: at 9.30 they had run out of everything ( fried eggs, sausages, beans, tomatoes, yogurt and even bread.) and staff seemed slow to replenish or clear tables. Tip: don't be late for breakfast.

The hotel fully lived up to our expectations. We enjoied a good nights sleep and a very nice breakfast. The internet also worked fine. Very nice staff Nice location and very easy to find. Will recomend this any day.

Good clean hotel with helpful friendly staff (especially the Irish lady at breakfast) and good food. Location good for NEC. Three local pubs within walking distance all very nice also serving good food.

Due to a combination of mix ups / mistakes (non of them by me) what should of been an amazing weekend away turned into a nightmare , with the Hotel somehow trying to victim blame me with their poor reaction / service and attitude to the situation. Eating in the on site Marco Pierre White franchised restaurant was the one redeeming feature of the weekend and has been an ambition of mine for many years, thank you Marco and your staff for bringing some light to the darkness caused by Best Western.

Great hotel, located on the main road through the village, easy to find and only 10 -15 mins away from the NEC. Good breakfast, lovely meal at Marco Pierre White restaurant and helpful service at reception. Will definitely stay again. Well done!

My husband and I had a very pleasant two night stay at the Manor Hotel whilst attending our son's wedding. The event went very well and the venue was a good choice. Our room was clean and comfortable and the staff were generally very helpful. My husband and I are vegan and the catering staff were very helpful with attending to our dietary needs. We had particularly nice conversations at breakfast with Fidelma Moten-Mills, the breakfast supervisor. This friendly, personal touch made our stay that touch more special and memorable. Thank you to all the staff for your hard work and helping to make the day special for the bride and groom and their guests.

Arrived on a Friday evening and booked for dinner in “hotel” restaurant on arrival. Some difficulty with room and “almost” a suspicion that if booking had been associated with my Diamond level card more could have been done. (Although we did receive a discount because room requested wasn't available). Decent enough meal - although equalled by pub down the road on Saturday. At around 6.30pm on Saturday tried to book dinner for that night, to be told there wasn't space because of number of walk-ins + large groups. Told at breakfast that this had been a last minute decision. Fair enough - hotels need to be full. But when I suggested to reception on Sunday morning that a sensible approach might be to warn guests on arrival that there might be difficulties the next night, I was told that “we have nothing to do with the restaurant - it's separate”. Which is odd considering our inclusive breakfast was there and we'd booked at reception for Friday evening! My husband has disabilities and was tired after a day in a conference hall. To have to get him back in the car and to eat in a cramped situation caused considerable distress. Not really what is expected of a BW Plus - although credit to breakfast staff who were excellent.

Overall the hotel very was nice, room comfortable. Bargain with parking and taxi paid to airport and picking up. The problem was unruly very loud ignorant guests with no consideration of other people. We had to be up early for a flight. I suppose we had 2 hours sleep as there was lots of door banging and chatting very loud in the corridor by our room. We didn't complain at the time as this could have made matters worse! We did once back as it ruined our first day as we slept for the first day loosing a day of our holiday. We were told that its a 24 hour hotel! and this could be expected from all the comings and goings through out the night and that we should have complained on the night.... Aren't all hotels 24 hour?? we have never had this problem in any other hotel we have stayed in over the years. So be prepared that if you get guests that don't care that others are sleeping....complain as you won't get much sympathy from the manager.

Two disabled rooms requested and was reassured, twice, that one had been granted. At check-in disappointed to find that neither room had disabled facilities. In actual fact the hotel has only one room for disabled people. We were then put in rooms at the very furthest point on the ground floor. Very poor communication about the restaurant and then we were told it wasn't part of the hotel. Strange that breakfast is served in the restaurant which you pay for at the hotel. Wi-fi in room definitely not hi-speed, more like non-existent. Tea/coffee facilities in room could be better proportioned.

Lovley room and location. Bath tub was a bonus. And the parking was handy too. The decor is really nice and retro. The rooms are really large and spacious. We had all we needed. I enjoyed a hot relaxing bath. Great stay.

The staff couldn't have been more helpful. Nothing was too much trouble. Food excellent and all in all a very comfortable stay. We had the best nights sleep we've had in a long time. From reception to bar and restaurant staff we were made to feel so welcome.

Not a great welcome, very efficient but not welcoming. Hotel very clean, room comfortable. Went into bar just to have look, barperson 'Sophie' was very informative and friendly which changed our initial perception. We were in the restaurant both nights, 1st night disappointing, both food and service. 2nd night completely different, excellent service and great food. Shame its not consistent. Booking out was a little more friendly and we were asked if we enjoyed our stay, which overall we had. There were a couple with 2 small children who appeared very uncomfortable as the whole hotel was very corporate, not relaxing or catering for little ones.

We had our wedding here on the 15/6/19 (service and reception). There is nothing I could fault. From the initial contact and constant support from our coordinator Vicky to the staff on the day ( Alec, Matt, Luke, Jade, Andrew, Callum) we was in the best hands possible. The turnaround and decor of the room was amazing. Nothing had ever been to much trouble. Guests commented on the food which was superb & a few of us stayed over and enjoyed breakfast together the next morning, which again was fantastic). Thank you so much all, i couldn't have wished for a better wedding day, rain and all !!

The staff really make this hotel. The reception staff are very helpful and catered for all our needs without a problem. The bar and restaurant staff also superb. We had an evening meal and we were a large group and some people showed up late but were served quickly. They could not do enough. The breakfast was very good and again, the staff were great, always asking how our evening was and just being nice. I had some guests with me from overseas and they commented how nice it was to stay here. Will 100% be back, even if it's not a business trip. Thank you for the hassle free stay.

We traveled with friends and stayed for three nights over Christmas 2018. The rooms were clean and comfortable and our three room were close together. The bar was well stocked and the staff were good. The hotel staff were very pleasant and professional. The evening meal on Christmas eve was very good and our server who was a student working over the holiday was exceptional but they need to have more training, breakfast was again very good. Christmas day lunch was enjoyable and the restaurant was not over crowded however again the lack of training showed. The hotel is a short walk from two pubs one we went to early on Christmas eve and the other one on boxing day. The hotel provided a coach for travel to Birmingham which we did not use but our friends did and they enjoyed it. We drove to Coventry and visited the cathedral. We were impressed with our Christmas break and will most likely repeat in another year.

Hotel is tolerable but with nice bedroom. Restaurant is poor value - probably because of the Pierre White association. Based in Meriden - the home of iconic Triumph Motorcycles - you would think that their Triumph Bar had some relevance to the brand. No, some nice but pointless B&W photographs.

Stay here a lot when travelling from the airport. We feel that the rooms now are really showing their age. Very old fashioned with first generation flat screen tv's with smear marks on the screen. Carpet grubby and generally room past its best. Please BW start a refurb plan. Breakfast the next morning was very poor with cheap ingredients , especially the sausages and tinned tomatoes. Not worth the money. Staff friendly enough but sadly the product is now Not up to modern standards. Full credit though to the gardeners who keep the grounds to an exceptional standard but sadly you don't stay outside. As BW members we feel that the hotel need to act now to prevent this hotel declining further, we hope it does as location is excellent.

This hotel is fantastic, the room has lovely decor, very clean and comfortable, has all the things you need in the room ie iron and ironing board, hairdryer etc. Staff are so friendly and helpful. The breakfast was amazing and as it was a buffet perfect for me being a vegetarian. The price was brilliant. I would definitely stay here again and recommend to anyone staying in the area. Perfect location for NEC.

restaurant staff were very attentive, although rather rapid to take order and serve up, with it seemed 60 seconds between courses! Staff members Shauna and at breakfast Fidelma, were great hosts. Thank you

A super hotel with large clean room. Most important- a comfortable bed. Staff in the bar and restaurant are efficient and friendly. Breakfast has a good choice and the restaurant manager - I think I caught her name Fildema Moten-Mills obviously really cares about her work. ... super

On the 8th of June I was celebrating a late birthday with my family and decided to celebrate it at the Marco Pierre White at the Manor Hotel. From the moment we entered the premises there were smiles all round, for a welcome that gave you the feeling this was going to be a pleasure of an evening. We were not disappointed it was overpowering to see how effortlessly the staff were revolving around tables, the background music was subtle and pleasant so we could have a conversation without being drowned by it. We ordered our starters and being the fussy guy I am I had a special request to have our starters placed in the centre of the table so we could all savour the delights of Calamari, Molten Camembert the great Scottish Smoked Salmon prepared by expert hands of the chef. The mains were above expectations my young son gulped down his Maccheroni Cheese with avidity the Burgers ALEXANDER JAMES and the American were almost to a melting point tender and soft in texture not forgetting the three steaks that came cooked to a T. Perfection at it's best the condiments as well as all the rest of the food made the evening an all together a great dining experience. We had to apologise to the Chef Patissier Tom whom we let down only because we were stuffed to the Gills, could not cope with another crumb of food. Abundance and delight Thank you to the fabulous Restaurant Manageress and to Alec who made our evening VERY SPECIAL THANK YOU ALL JOE Grilli and his Family

Had a lovely overnight stay. From the moment we arrived until we checked out, things couldn't have run more smoothly! Very pleasant and helpful staff at reception, bars and breakfast. Breakfast was of a good quality and selection. Room was clean, peaceful with a comfortable bed. Would highly recommend.

We stayed at the Manor hotel on a Groupon deal. From the minute we arrived there were problems. These I feel need to be disused with the hotel direct but unfortunately I have been unable to find an email address to do so! I have to say the meals we had in the hotel were super. It was just other things that let the hotel down, which spoilt our stay there.

This is such a beautiful hotel with the most wonderful, smiley, helpful staff! We would definitely stay here again. Such a bargain price for a bit of luxury. Easy to get to and located in a really cute little village.

High standard, well decorated, most of it looks recently refurbished. Rooms nice, clean, well maintained, nicely decorated, and facilities fine. Issue with parking , not enough spaces as car park rammed, but otherwise fine, Dinner was fantastic, service very good, private dining room and attention from staff was top quality. Few too many pictures of Marco Pierre White everywhere, which is a bit off putting lol, but otherwise cannot complain, great experience

This hotel was clean but the room was very old fashioned looking, full of dark wood furniture. The grounds were lovely. Cleaner was really helpful. Breakfast was nice buffet style. Staff were friendly enough x

Stayed with a group of colleagues for 3 nights. The hotel is well appointed, very clean and the staff are great. They are really attentive, friendly, they could not do enough for us. Special shout out to Fidelma and Cherelle in the restaurant and Giuseppe who looked after us in the Guernsey suite for our meeting. Great people doing a great job... thank you guys!

I stay at Best Westerns all over the UK for work, and usually bring my family. I would like to say I am extremely pleased with how Sian Smith (Restaurant Manager) handled a certain situation that happened. We we're sat in Marcos bar/lounge area where we were waiting for our room to be cleaned (I wont go into detail as I feel its irrelevant now but at the time we were not happy). We met Sian in the lounge area when she simply walked past, smiled and asked if we were ok. We said 'not really' and she immediately sat down and spoke to us calmly, politely and shown an interest. She listened very attentively to my concerns and addressed all my needs as guests, including my little boy who was very loud and quite disruptive. She was empathetic, got us some complimentary drinks whilst we waited which we greatly appreciated (a beer really helps in these annoying situations) and she generally just shown a positive attitude which I believe as she is in charge of restaurant and wasn't duty manager or in charge of bedrooms it was outside of her remit. She then looked after us during our evening meal where you could tell she belonged. She remembered exactly who were and made sure our needs were met. Credit to your business. On a side note, the receptionist Zoe was also extremely helpful and the food in Marcos was very good. What could have been a bad experience was quickly turned around by your staff and we would return purely because of those staff who taken the extra time to speak to us.

We stayed here for a corporate event taking ace at NEC. The staff were all great, friendly and helpful. Special praise to Guisippe who was engaging and showed great customer service. Food was great especially fried breakfast. Bedrooms were large and clean.

Wonderful building and beautiful decor. Marco Pierre White restaurant was definitely a plus. Ami was very accommodating finding us a table without previous booking and nothing seemed to be a problem. Alek made our experience even better with his impeccable manners and he certainly knows how to run the place. True gentleman. Food wonderful and I will definitely come back without hesitation.

We have just spent the weekend at this hotel, and are so impressed! The hotel is set in a quiet pleasant area within easy reach of many attractions,such as the historic town of Warwick & the beautiful Warwick Castle. The hotel is beautifully maintained and presented throughout, with large, spotless and well-equipped rooms. The communal areas are lovely, and the Marco Pierre White bar & grill is a real bonus. The hotel gardens are beautifully manicured, and offer a nice spot on a sunny day or a warm evening to enjoy a relaxing drink. The most important point to mention is how excellent all the staff are. Every Single staff member, ranging from reception staff, to waiting staff, chamber maids, to bar staff etc,etc..were exceptional. All were helpful, hard working, friendly and courteous. Each & every one of them deserves a big pat on the back. Their customer service skills are impressive and greatly appreciated. Thank you for a lovely stay. We will definitely return, and have no hesitation in recommending this hotel.

I stayed at this hotel for my bday and it was one of the hotels by far clean ,,friendly staff breakfast was amazing ,,only 1 problem was the place doesn't advertise what's around that area for you to do so we ended up staying in the hotel all night and ordering food

Stayed for a family wedding. Family room bit small but clean and comfortable beds. Breakfast very nice, one of the best we have had in a hotel. Staff friendly in reception and restaurant. Overall great stay.

Wow! Me and my husband came for a meal at the Marco Pierre whites restaurant in meridian and there is nothing bad i can say. The highlight of the night was the service i received from Luke the barman! Such an attentive young man and made sure everything was perfect for us. He even made sure our food was good even though he wasn't serving us. He told us that he'll be leaving on Sunday and i honestly think they will have a big job on their hands trying to replace him. Will be coming back again.

My wife and I enjoyed a single night stay last Saturday, booked via Groupon including tickets to Warwick Castle. Our room (118) was well presented and clean. The bed was perhaps too soft than what we are used to, but still got a good, quiet nights'sleep. The corridor side door next to our room was opened during the day which meant any trips to the car were just a 5 metre walk away! The breakfast was excellent and we'll prepared and presented...and tasted as good as it looked. There was a slight mix up regarding the tickets for the castle. We didn't realise until we presented our email confirmation to the ticket booth that the hotel should have issued us tickets. This was eventually sorted by email...but did entail a lengthy wait! However, I can now report that the hotel have responded quickly and efficiently to my email informing them of this matter. They offered a discount and a complimentary bottle of wine the next time we stay. As this is unlikely, I suggested that they "pay forward" their offer to either the present or next occupants of room 118 !! Let's hope this happens and that someone gets a nice surprise!! We would recommend this hotel...but do check if you book via Groupon!!

I honestly couldn't find fault. The food and the the service we received was excellent. We went for a relaxing weekend for my husbands birthday and both thoroughly enjoyed it. Hotel was clean everyone was helpful

My wife and I booked through Wowcher for b&b and a day in Warwick Castle, it was a really good deal, but the hotel should have given us another document on registration and it caused us a problem at Warwick Castle, but they eventually permitted our entrance. When we arrived at the hotel we complained about the first room because we found bleach and wine stains on the carpet and we did not want to get blamed for them, we were offered another room almost immediately, so that was good. The breakfast buffet was good and the staff, especially Bethany who really looked after us. One slight complaint was when we asked one of the other waitresses for a cup, quite bisarly she just placed a cup on the table cloth, I think she thought it was up to us to find a saucer and a spoon, I think we can forgive that because overall it was a pleasant stay.

Stayed at this hotel Friday 26th and Saturday 27th April. The hotel is very nice with a good quality bar and restaurant. Hotel staff are really good, we found them to be extremely helpful and courteous in all areas of the hotel from the maids to the restaurant staff and also the bar staff but I would particularly like to mention Zoe on reception and Martin the concierge. They sorted out a small problem with our room my wife had with no bother at all. Thank you. The hotel is in a small village with not a lot there but there are a few pubs and shops and some good quality restaurants if you fancy a change from the excellent food served in the hotel restaurant.

The hotel in itself is lovely . The service and staff were brilliant . The restaurant was great , the food was fantastic and again service was flawless . Breakfast in the morning was delicious and plentiful. The entire stay was just excellent. The wowcher deal made everything super easy and a great package that came with an over night stay and 2 free tickets to Warwick Castle ( which is great fun ). The room was a little dated and signal/ WiFi wasn't the best , but clean and functional nonetheless. I would definitely recommend a visit to this hotel, even just for the restaurant and bar alone .

The staff worthy of praise . From my first phone call to checking out, everyone was friendly , proffesional and happy. Granted the room we stayed in needed a little TLC but nothing worthy of reducing the rating or making a fuss off. When rooms are being refurbished you may want to consider the height of mirrors. Mrs D being under five foot couldn't use the mirrors in the room. The food in the restaurant was very good matched with the service. Ideal location for a number of attractions.

We stayed at the BW Plus Manor Hotel 34 & 25th April 2019 for the first time. We were made welcome immediately. The Bar and Restaurant staff were particularly amazing. Friendly and cheerful, nothing was too much trouble. A special thanks to Luke and Beth from the bar, Kate and Filomeda from the MPW restaurant.

I stayed from Sunday evening until Saturday morning and was extremely satisfied all week. Facilities are great, location is great, breakfast and evening meals are, you guessed it, GREAT! Special mention to Cherelle for being enthusiastic, conscientious, positive, has plenty of initiative and is extremely helpful. I had a perfect week and will no doubt be back.

My wife and I spent a pleasant two nights at this lovely hotel. Situated in Meriden, the centre of England it is ideal if visiting the NEC with easy access to the local motorways. It is however situated in a lovely village with plenty of beautiful countryside all around. The hotel itself is set in attractive grounds with ample car parking space to the front of the building. The staff who greeted us were very friendly and helpful. Our room was clean, spacious and well furnished. The bed was large and very comfortable. The bathroom had a bath and shower. Although we didn't use the restaurant, the bar was welcoming, and had large screen TV, ideal for watching the football!! All in all a comfortable stay.

Very clean with comfortable beds ,big TV in the room , very good breakfast ,good location , hotel located in very quiet village, tough close to NEC and Birmingham airport. Only one issue I have experience Lack of ventilation in the rooms. Other than that very pleasant stay.

This is truly one of the worst hotel experiences I have had. I decided to stay here because of its location, however Tim and the operations manager Sven were ridiculously rude to not only me, but their tone with other customers was appalling. Due to an issue with my shower not working, I had to be put in a different room. Sven dealt with this in the most unprofessional manner, at one point even suggesting that I stay in the room as I was only there for one more night.

Air con is currently not functioning at this hotel, given that the weather is starting to get hot and the rooms are humid at night, this is likely a deal breaker for most. Food servings are mediocre at the upmarket restaurant, but the food is nice. Bed is comfy and huge, which is a plus. TV is not restricted. Bathroom could definitely use some TLC. All in all, as long as you don't mind humidity it's an okay hotel.

I've stayed here a few times. Reception has been updated since my last visit, with addition of Marco Pierre White restaurant. Shame that the corridors/rooms haven't had the same attention. Our room was for a family of 4, room 130. It was adequate and reasonably clean. Some areas required more focus with cleaning. I had to clean the toilet myself as there was urine on the underside of the seat. Also there were long black hairs in the bath (I'm blonde). Some dirt on the carpets. Knocks over the walls from use, generally shabby looking. Usable and ok. Bed was ok, but not the best. Pillows awful! We had A/C unit. My parents had a room on the other side in the 400's, there's was smaller, shabbier and no A/C. Happy with our room based on the amount we paid (wowcher deal), would not pay full price listed to stay here.

The main reason for this review is due to the fabulous restaurant staff, firstly and foremost Fidelma! Our eldest boy has Autisim and was visibly distressed over breakfast on day 1 and thanks to the empathy and understanding of our wonderful waitress Fidelma he was able to enjoy his meal with minimal distractions. We went down to breakfast on day 2 to discover that it had been arranged for us to have a private dining area with no distractions, sights or sounds that potentially could have distracted our oldest son. We were away to celebrate our youngest boys 4th birthday who fell down the stairs on the way to breakfast. Bethany really showed an interest in helping him, made him a cold compress and ensured he was ok by interacting with him and making him laugh. Both of these things combined helped my husband and I have a relaxed and enjoyable meal....which is a rareity so was greatly appreciated. Thank you to Sam also for making sure our experience was a memorable one and couldn't have been more attentive.

Wow what an amazing hotel to stay. Right from check in all the staff we met were so helpful and friendly. We are in Marco Pierre whites where we had fantastic service and amazing food and then in the bar area afterwards we met two outstanding bar attendants Luke and Sonia. They made us feel so welcome and special and nothing was too much trouble for them. They were continually happy and smiling the whole time we were there couldn't wish to be served by two pleasant young adults they're a credit to the hotel. The room was comfortable and had everything we needed for a stop over before flying from birmingham for a long weekend away. We will most certainly be back

Fabulous hotel. Clean. Breakfast the best delicious, beds comfortable and quiet room. Didn't eat in the restaurant in the evening went to the The Black Bull pub meal lovely. Service outstanding. Situated in a lovely area. Would definitely recommend and re visit. Hotel top class.

Stayed here for a couple of nights on business, the bedrooms are very comfortable and well apportioned. The bar is a great place to eat and drink, being a very sociable area of the hotel. The hotel is quiet well located if you are visiting the NEC which is a short drive away.

Great curb appeal and plenty of public seating. The staff were all very welcoming and could not have been more helpful. In the bar area Bethany in Marco's and Miguel were exceptional and nothing was too much trouble. Would definitely stay again when I need to be in this area. Apparently the Hotel was fully booked, however there was sufficient parking and plenty of space in the restaurant. The food in the restaurant was very good, in particular the chicken kiev was very tasty, the chicken has skin on, so be aware. A very good selection at breakfast with hot plates, obviously for the hot food! There was also cold meats etc and cereal, plenty of juice and of course tea and coffee.

I stayed here for 1 night. Upon arrival the outside of the building is lovely and there is parking too. When you walk into the reception it's very modern and glamorous with a gorgeous staircase. There is a lovely Marco Pierre white restaurant and nice lounge and bar area. The only thing that I marked this review down on sightly was as soon as you leave the landing area upstairs the hallways and bedroom are quite dated which was a shock considering the downstairs is so modern. Saying that...the room and bed was very spacious and Comfy. Staff were really friendly. I would be likely to visit again I just think it would look so much nicer is the upstairs matched the modern theme of downstairs.

We needed to be in Birmingham early Sunday & rather than drive down at ridiculous o'clock we were looking for a hotel & dropped on a wowcher deal, which seemed a good price. Read some reviews, but took them with a pinch of salt. At the end of the day we'd got a 4* bargain and it was only for 1 night. It was great! From check in to check out, the staff were pleasant & helpful, the room was spacious & well appointed, the bed was big and comfy, the wifi worked & the bathroom was clean. The only things I'd like to mention, which can happen anywhere, are: * the water pressure/thermostat which was a bit hit and miss but then again it was "rush hour" 9am & I eventually got it to my preferred temp. * the overall heating of the hotel - as a woman of a certain age I don't like hot bedrooms/rooms, but we were able to switch the heating off/open the window, so all good. (We've stayed in hotels before where the heating is centrally/seasonally controlled) Yes, we could hear a generator but they have to go somewhere & we agreed that, if customers were paying full price you'd expect them to have the "better" (quieter) rooms. The meal was excellent & no scrimping on quality or quantity that we noticed. We certainly didn't feel like "poor relations" or uncomfortable with being given a set menu, as one reviewer suggested. The hotel had made a reservation for our dinner but were happy to change to suit us when we checked in (that was my fault, I hadn't read the small print). Breakfast was excellent and plentiful, although I'd suggest vegetarian sausages would be a welcome addition. We'd definitely recommend and will be keeping an eye out for another bargain!

Nice and attractive hotel, check-in and check-out were easy processes. Advised I was on the 2nd floor but no lifts, though there was an offer if I needed help with my bags Room was airy and clean, though the bathroom could have been cleaner. Nice restaurant but a little expensive

A strange visit. All we wanted was somewhere to park and stay while we were away. A number of different prices were quoted in the phone when booking, and then when we arrived we were charged something different again. No big deal, but seems as if people aren't talking to each other. We were sent an email about the Early Bird menu at the Marco Pierre White restaurant, and thought we might like a look at this, but after asking multiple members of staff, they hadn't heard of it. Finally the menu was produced, almost as if they didn't want us to use an offer! When we had our meal, the whole thing smacked of being done on a budget. There were many waiters, but the food was so variable. We had shepherds pie, but there can only have been a tablespoon of lamb mince laid into a shallow dish, and then topped up with potato. the onion rings we ordered didn't turn up until we chased twice, then they were massive!. Likewise a tasteless, very cold potted duck. It seems like they skimp on the expensive ingredients, and pad out with the cheaper ones. When we queried, the waiter told us that the chef has a specification to follow, and much as they would like to change it, it all has to go through MPW. Also no WiFi in the room we were in as it was at the far end of the wing. Why not splash out £50 at Mallon for a range extender. Having said that, room was nice, bed comfortable, breakfast lovely, so a real mixed bag. I would recommend a stay here, but eat out!

Booked in at 10pm. Allocated room 203. Realised that there was a big humming vibration noise under the room after I had unpacked. Relocated to room 401. There was a draught from the window here because the tricle vent cover was completely missing. I stuffed the vent with loo paper. I got to sleep late because of all this. Informed reception. On check out I reminded them but no discount was offered. Very bad service and no discount for the inconvenience which made it worse.

I just wanted a break but this time my break brought me more stress. :( First we got in our room, which was strainge because if I had to sleep on that bed, no fun! But phone went and yes wrong room. Great! Finaly sat down, knock on door. If we had everything... Make sure we do so you dont have to ask! Dinner. Lovely but how many waiters do you need to serve a couple? And how many times do I need to say, it is a great meal? Tired went to bed... Straige matress! Oh no it was half made up, undersheets were curled and halfway up :( so had to made it up myself! Late check out!!! Having a nap after a lovey breakfast. Oh no, 10:24 roomservice burst in. Glad to be home :((

An excellent hotel in a great location for the NEC at Birmingham. Dated but lovely clean and comfortable rooms, however not enough car parking and they really pack you in to the restaurant for breakfast.

This hotel was probably in vogue way back in the day. Frontage, reception lounges and bar/restaurant look modern and inviting. Bedroom (and corridor) was 90's at best. Tired furniture, wardrobe and cupboard both broken inside, draughty windows, cold (old-fashashioned, dinted plug-in convector available), decor dowdy. No remote for TV with smeared screen, bedside notepad had one grubby sheet left, only one spare plug socket for mobile and laptop, hairdryer old style and kept cutting out. No lift only stairs, not good for older person with heavy case, so not easily accessible. asked for assistance in bringing case down; staff member asked why my case was so heavy when I'd only stayed one night. No newspapers available in lounge. Breakfast was only average, cool, greasy, bread still in manufacturer's bag. Overall the hotel seemed functional but not a hospitable experience.

The check-in was completed in an efficient manner, the first room had no cold water. A call to reception sorted out another room and the changeover was completed without delay. In the restaurant, I was greeted in a warm manner and shown to my table. I had booked an 'Early Bird' offer, so there was a limited choice of menu. The soup was excellent, the main course (Haddock and chips and an order of crispy onion rings) was not up to the standard I expected from Best Western. The onion rings' coating was crispy but the onion was soggy, the chips were under-cooked and tasteless. I complained and a waiter removed the plate to get a replacement. The food was brought back with, supposedly, new chips - but they were under-cooked and tasteless. I complained to the restaurant supervisor who made some 'throw away' comment. A further complaint to a waitress got the extras were removed from the bill. The following evening I made use of the Room Service menu - the food was cooked but rather bland and insubstantial. Breakfasts were just acceptable, but again not up to the standard I expected. The above comments were made available to the hotel and I did get a email response from a person who had clearly not read all of my feedback. A phone call by me to the General Manager who assured me that the next time I stayed at the hotel I would be given better treatment. I have deliberately not included names in this review, but the hotel knows the names of the staff who were or were not helpful.

booked this hotel through Groupon for my husband's birthday on Friday. We arrived around 6:30ish and had a warm welcome. We dropped our bags in to the room which was lovely and headed to the bar for a drink. The bar staff were friendly and helpful as I was undecided on what drink to choose. A gentleman then approached us and asked if we were eating in the restaurant that evening when I said yes he asked if we would like the menu to browse through while we were having our drinks. He then fetched 2 menu's over to us, I knew that booking through groupon these were not the menu we could choose from but didn't say anything as I didn't want to embarrass ourselves as everyone else had the same menu. We then were shown to our table, again the staff very friendly. We were asked if we'd chosen what we wanted and I then said “ I think we have the wrong menu” he then proceeded to give us the other menu. From then on I felt the service completely changed it was a case of the prince and the pauper. Two other couples were eating from the main menu and the service for them was phenomenal even though one couple seemed to complain a lot. We ordered the food, my husband had fish & chips which was amazing and I had sirloin steak (£8 extra) I felt obliged to pay as I wouldn't feel so poor. The steak was awful fatty and tough, we weren't asked how the meal was while we were eating it. However when we had finished I did point out the steak wasn't very nice. I asked for the bill and noticed there was a drink that we'd had in the bar missing from it, I told the waiter who checked it and then he said we could have it as a complimentary drink for my Husbands birthday. Over all I can't complain about my stay as it was really nice, the people were nice and friendly. I just felt the service dropped once they knew we had booked through groupon and I think they could have made it less noticeable or should have checked how we'd booked before giving us the wrong menu's in front of the rest of the bar. ( it was a case of look what you could have had) Please consider this for the future as I would have had no issues about recommending or even coming back for a taste of the main menu but that situation has put me off a little.

We stayed at this hotel before flying from Birmingham Airport. Check in was OK, the room was fine and the booking the Taxi for the Airport no problem. We parked the car for the week and the taxi picked us up very quickly and returned us to the car at the Hotel. We had a meal in the Marco Pierre White Restaurant. It was fairly busy with people on the Park/Fly deal. The staff were great, food served very efficiently. I had the T-Bone which was cooked perfectly, med-rare, and was excellent. I would certainly stay and eat here again if flying from Birmingham Airport.

We stayed at the Manor for 3 days due to my son holding his wedding reception there. I had a problem with my shower through nobody's fault and I was moved to another room wit no problems. The domestic staff were absolutely brilliant and came to help us move to a different room and nothing was too much trouble. The day of the wedding, it was windy and rainy but we were all given a very warm welcome and the staff worked their socks off all day and again nothing was too much trouble. The food was second to none and we all ate together as their was ample staff on hand to serve 150 guest's. we were waited on hand and foot all day and the following morning the wedding party had a wedding breakfast in a separate function room and it was delightful. I would definately recommend this hotel as a perfect wedding venue. Well done to all involved in giving my son and daughter-in-law such a fabulous day.

This was our first and last visit to the Best Western Plus Manor Hotel NEC after recommendation. Booked two nights over the weekend with a King standard room for two with breakfast included. We arrived slightly later on the Friday night only to be given a room with only one bedside table and two single beds put together with switches in the middle and reduced headboards. Drinks had to be placed on the floor and we had to contemplate the telephone cable and electric lamp socket between us feeling the two beds with the spit down the middle. We decided to put up with the situation at the time as it was late and we were tired after travelling. However it ruined our first impressions, but we decided to accept the situation. The Saturday morning I complained to reception and the receptionist issued us with an upgrade to another room, and suggested it could be the fact we arrived later that we were given that room. We paid for a decent room and received a poor standard room which was unacceptable for our first night although the second night was rectified. Our breakfast experience was DISASTROUS, under cooked sausages which were generally pale in color and pink in the middle.Bacon was also under cooked. Some trays at the breakfast area, on the two mornings were empty, for example the hash browns,the eggs,the butter, and we were constantly asking for items to be replaced. On the second breakfast morning,apart from the under cooked and empty food trays we were taken to a table where the table had not been reset, but had a dirty linen table cloth.We waited 10 minutes before I raised someones attention for coffee,then when it arrived their was no milk,again we had to wait. Coffee became cold by this stage. It seemed that food really was just being chucked out on a belt with no passion. We barely consumed any of the breakfast over the two days, as also we didn't want to risk any stomach aches. This breakfast was held in a top class venue where standards are low. The staff could really not seem to be bothered, and lacked attention to detail. This has set a major poor impression of this hotel,and after this experience we will not be going back. This has made us very wary of other Best Westerns. A disastrous and ruined weekend.

A lovey environment with attentive friendly staff. The afternoon tea was lovely ! A very welcoming and clean hotel. In attractive grounds The dinning room is warm and bright with comfortable seating. I have nothing else to say but I need to put 200 characters or the site will not accept by review!

My family and me stayed two night in this hotel. It has a lovely atmosphere. If you would like to relax you can do. Also they allowed pets so we have had a chance to meet some lovely dogs.The hotel has a very good location. Only 6 minutes from the NEC. Very nice staff. We had no issue during our stay. The only thing what i would suggest to the hotel if they can pay extra tension for the bathroom as they have only a very old rain shower. Other wise i would highly recommend this hotel.

booked two nights with breakfast buffet was available as there seemed to be a high number of guests however the buffet was not serviced and we arrived to see almost 10 people waiting for hot food with staff that didn't really seem to care less. my experience was there was no attention to detail no bread no butter no water no marmalade no fresh fruit - very poor service with the excuse that it was busy!!!!!! is that not why a buffet should be fully stocked. the second day it was only marginally better and much less crowded - shame also to see young and poorly guided staff who spent much of the time bickering to each other - not very pleasant at all! Waste of money!

My wife and I thought that we would make the most of a Groupon voucher for an afternoon tea at this venue. The hotel is well appointed and gives a visitor a very good first impression as you enter. The decor is well thought out and of a high standard. The staff are attentive, well trained and friendly. The service is crisp and unobtrusive. The tea consists of the usual mix of sanwiches, cakes and fresh scones which are all fresh and delicious. All in all it was a very pleasing experience. I would recommend it.

In a lovely area just 5 minutes from the airport. The entrance to hotel and restaurant are all decorated lovely, the rooms could do with an update but clean and warm and staff are very friendly. Marco Pierre Whits within hotel and a handful of eating places in walking distance too, would highly reccomend

We reallyenjoyed our stay here the staff are really helpful the ber food was amazing and it is really convenient for the NEC and airport . Very good value for a 4* hotel .We would definitely use again when travelling to Birmingham .

This hotel I would say is mostly for business users, it is very well placed for the NEC/Airport . There's a nice frontage with ample car parking as you arrive and the entrance door is automatic and easily large enough to go through even if you are carrying cases. The reception is open, the Triumph bar on the right is nice but avoid the awful restaurant on the left, but that's another review. I was checked in by a very efficient and nice receptionist and was soon on my way to the room. The rooms seemed to be a fair walk away from reception and the directions/signage are not that clear. You start to wonder if you are going the right way as you come to several meeting rooms. The room itself was very nice, large clean and well appointed, with a large bed on the right and useful desk area on the left. (see pic). The bathroom was also clean with good quality fittings. The steel bath was very long but a tad narrow I thought. There was always plenty of hot water. The free hotel wifi was strong throughout the hotel and I had a very pleasant and comfortable stay. Pricewise I think it is about average for this type of hotel/quality.

I travel solo for work and the staff are just so kind and friendly and made me feel really comfortable. I think they realised I was alone and in turn they made even more effort to make my stay enjoyable, which I really appreciated! I had room service and the food was really delicious, I've stayed here a few years in a row now and it just keeps improving each time. I think the appliances in the room do need updating and the room cleanliness, although not by any means poor, could be improved, but overall I will certainly be staying there again, mainly because of the lovely staff. Thank you so much.

As usual, our recent stay at the Manor was very comfortable.Service and standards are good and we are always made to feel welcome at the Manor. Dinner in the restaurant was up to the usual high standard.

I bought the equivalent of 11 room nights whilst attending the recent Spring Fair at the NEC. The rooms were clean and the staff on the whole friendly.. However the customer care with regards to the car break ins on the property was sadly lacking.. The car park barrier was not functioning ( allowing access to all ) and I was told that due to a malfunctioning keypad had been out of action for some time. The burglary took place sometime between 9pm on the Sunday evening and 7am on the Monday morning.. I was informed that there was CCTV coverage however there would be nobody available to examine the footage until the following Thursday. Go figure... The Hotel did as a 'goodwill gesture' refund me £200 however this has not covered my insurance excess.. I understand that this is not the first time that this has happened and whilst I appreciate that there is signage in the car parks absolving the Hotel of any vehicle responsibility it does not excuse the failure to maintain or for that matter view in a timely manner the installed security measures.

Room was clean however twin beds joined together being advertised as a king is a bit of a long shot especially as the light switches were behind the pillows. Would have been a good rating had the staff not started rolling bins around outside at almost midnight does not make for a good nights sleep!

Ivan 650650210 The Manor Hotel is very comfortable and well serviced Hotel. It offers a good breakfast and excellent restaurant. The staff in particular the Concierge are very helpful. As a Chartered Energy Engineer I travel the world trouble shooting power Stations and Main Grid Distribution, I would recommend the Manor Hotel to any of my colleagues and have indeed done so.

Stayed for one night while on business, can't fault cleanliness or staff, but was disappointed that the triumph bar showed draught beers offered by the pint or half on the drinks menu that was on the wall but they were only available bottled (which is nowhere near as nice) both in the triumph and the MPW bar, and it was more expensive by the bottle than for a pint. Another small thing was that the room was only single glazed and only had an electric radiator, so had to put the air con on to keep room warm and it was noisy, so didn't sleep too well. Didn't try breakfast as I was so tired because of the noisy a/c that I didn't have time for it. I booked this as there was nowhere else local by the time I booked, but will probably try and find somewhere else next time. Final point and nothing to do with the hotel, but if you don't fancy spending the whole night in the hotel there's not a lot to do in the village.

Stayed for 2 nights mid week at the end of January. This is a great quality hotel with lots of parking, clean and spacious rooms, and a great bathroom. The best part for me is the Marco Pierre White Restaraunt, delicious food and great service both nights. The staff are very attentive and polite. Cannot wAit to stay again next week

This hotel is very close to the NEC and would be ideal for that. I have stayed here previously and the hotel I have found to be great value for money and very friendly. If definitely recommend it to anyone .

Rotary Club Burns Night. Excellent evening in a nice room with very good service. The food was excellent with the Hagis piped in and was very tasty. Main was Turkey and all the trimmings with desert and coffee. This is the 3rd or 4th event I've attended here and have always been impressed. I found the drinks expensive though.

Sat at our table then no one came over for 5-10 mins. Asked if we wanted drinks. No wine drinks menu on the table neither was handed to us. Ordered drinks and food at the same time then our waiter was beckoned to the table next to ours and overheard them complaining about their steak (ribeye) being tough, undercooked and inedible. They were offered a discount from their bill. Because we'd ordered T bone steaks we hoped there would be no problem with ours. The drinks arrived then we waited for 25-30 mins. The steaks arrived first and we were very disappointed with the presentation. I've previously dined in Marco's restaurants in Nottingham and Birmingham and presentation of food was amazing. The chips which were pale and undercooked appeared to be frozen and were just placed in a pot. No garnish in the plate - just a piece of steak which turned out to be very fatty, tough and undercooked, a few cooked cherry tomatoes on their vine and our chosen sauce. My grandson had a child's meal and we'd previously asked for no touching food but his chicken was served on top of his chips with baked beans (which he dislikes) - he'd ordered a salad. My granddaughter had fish and chips, her chips were cold and stuck to her fish. We waited some time for a waiter to appear (there were two by the bar most of the time). We said about the meal and he apologised and said they had a new supplier and they'd had lots of complaints. He said he'd take something off the bill. I asked what the something was and was very disappointed so he then offered a round of drinks and desserts for all gratis and 25% discount off the bill which we accepted but said we'd have preferred a perfect meal. He then started to clear the table despite the fact my grandchildren were still eating. Drinks were replenished and we ordered desserts. I had sticky toffee pudding with sauce and ice cream unfortunately there was no sauce so the pudding was dry. Really couldn't be bothered to mention this. We were all very disappointed with the meal and certainly will not recommend it. We wished we'd looked at Trip Advisor before booking but thought because it was MPW it would be ok. MPW please read these reviews and get this restaurant sorted.

Me and my family simply wanted a simple quite evening however we we're denied this the t bone steak had soo much fat on it and was impossible to eat and the presentation was appoling and disappointing the chips were cold and frozen the kids chicken was also verry dry however despite this we were given 25% off the bill with compamentory desert and another round of drinks on the house which was nice

Great value for money, lovely clean double room, good deal on breakfast & evening meal in restaurant!Lovely bar area to socialise before and after dinner. Would definately return and will book a Best Western again.

My Wife and I have been going to the Manor Hotel for years now on Christmas Day as our treat and have always had an enjoyable and relaxing time. Two years ago the hotel, in order to accommodate Marco Pierre White's restaurant, moved our usual venue to the upstairs Aylesford Suite which, to be fair, was quite nice. This last year, 2018, however, the experience was terrible. After eventually being acknowledged we were shown to our table. From this point on the whole experience was a shambles. Staff were completely inattentive and didn't seem to know what they were supposed to be doing, language seemed to be an issue. Many were walking around aimlessly carrying hot food, unable to identify the table it was meant for ( not all tables had numbers ) and clearly lacked training although common sense also seemed in short supply. We had to constantly try to get someone's attention to order drinks and enquire where our food was, it took an eternity to arrive and when it did, as with all three courses, it appeared to represent the least amount necessary to be legally termed a " course ". It was the only time I have ever left this or any other restaurant wishing that the chip shop was still open! We were certainly not the only ones that day who were upset, adjoining tables and indeed a large party were also angry at what can only be described as a shambles. Rather than simply post a bad review on TrpAdvisor I actually wrote to the hotel to make my point but, despite an assurance from Ellis Hunter in Reservations that my complaint would be responded to by the General Manager I have, to date, received no response, hence my post now. When we first started going to The Manor it was always an efficient and professional operation but friendly too which made the day enjoyable and the reason we kept going back. It now appears that, since Best Westerns intervention, it's previously high standards have been compromised for the benefit of profit and to this end appears to be just a shadow of the Hotel it once was. Bye-bye Manor Hotel, it was good while it lasted but there's much, much better still available in Meriden.

I had to book in at short notice the reception staff were amazing, the rooms were lovely, the breakfast was superb, and then there was the restaurant and bar!! If you can gt somebody to serve you you are lucky, the bar staff can't be bothered, the staff trying to seat you are not much better, they forget half your order (it was only 2 items!!) charge you for service!! And to be honest I had the same meal on the way home at the very smart Gloucester Services and there food and service was 10 times better than The Marco Piere White Steakhouse and Bar,

Went here for Christmas Day and Boxing Day,stayed overnight. Christmas dinner in the Marco Pierre restaurant was superb,drinks and wine reasonably priced and in the evening a buffet was provided for all guests staying Christmas night at no extra cost. Comfortable rooms,great breakfast on Boxing Day morning,overall a great experience and reasonably priced for a quality offering

Stayed here to spend daytime of a weekend at the NEC. Previously stayed 2 years ago. Hotel well presented, rooms big and bathrooms clean. Breakfast good. Evening Restaurant however is trying hard to be what it is not, charging 4 star prices when the staff were ill trained, menu limited and food certainly not worth the prices.

Stayed at this hotel for a business trip that involved a show at the NEC. The hotel offered plenty of free parking, a very comfortable room and great restaurant. Approximately 3.5 miles from the NEC and took no more than 15 minutes commute. The room was about 60% less than those located by the NEC. I'll be staying there again...so long as the room rate remains attractive.

Stayed for a short break after Christmas, great location close to NEC, Coventry, Birmingham, easy access via train from Hampton in Arden, into both, Motor Cycle museum not far away if you are interested.

We stayed for one night bed and breakfast with a weeks parking and taxi transfers to Birmingham airport. 10 minutes from the hotel. Reception staff very helpful and room was spotless and beds comfortable. Food was 1st class.will definitely stay again.

A one night stay before flying from Birmingham Airport. A very warm and helpful check in, a good night's sleep and excellent taxi transfer service to and from the airport. I would use this hotel and its service again.

we had an excellent 4 days over christmas, the food was excellent,the staff very friendly,the rooms were very good and clean,plenty of room to relax. would revisit in the future. the christmas meal in the Ayelsbury suite was very good hot and plenty of it,had mulled wine on arrival and coffee after the meal

just returned from this hotel after our third year of Christmas booking with them - Excellent food and service in particular from Giovanni on Christmas Eve in the excellent Marco Pierre White Restaurant - and Juliana in the Aylesford suite on Christmas day - Hanna H also excellent on Boxing day in MPW. Really keen and professional staff all around the hotel - the evening dinner on Christmas Eve was worthy of special notice - perfectly cooked steak, tender and succulent - great cooking all round kudos all round to the kitchen brigade.

Went for two nights in December Staff very helpfull and friendly excellent customer service food great eat in restraunt Christmas menu, room large, good decor and very clean breakfast just right price good definitely will re book above expectations.

Appalling booked 12 of us family xmas lunch . Booked into Ayelsbury suite 1330 for preordered champagne. Bar area not available as booked out with diners. Shuttled into small room no chairs. Not able to access downstairs bar as no lift n had wheelchair user. No disabled parking either. Sat at our table 1430 waited 40 mins starter tiny amount food. No bread no promised mulled wine. Waiting Staff polite but overwhelmed too many diners. Xmas dinner very poor cold no veg. Had ask for condiments n no sight of pre ordered wine. Disabled wheelchair user needed loo no access as tables crammed together. No disabled toilet. Just awful. Waited ages dessert. Table littered debris. Family Party upset. Left in tears no atmosphere. Ripped off. Greedy hotel. Diners packed in like sardines no staff. Meal appalling. Tea coffee n truffles as promised never appeared. Ruined our xmas

Booked this hotel only last weekend as we were let down from the one we had booked previously. Anyway we arrived lunch rime Christmas Eve for a 2 night stay, very friendly welcome by happy and efficient staff. Upgraded room for an extra £10 well worth it for the cocktails that we were offered along with chocolates water dressing gown expensive toileteries and slippers. The room was very large and comfortable lovely layout and a welcome written on a slate board wishing us a merry christmas with our name on it. Finishing touches. Everything perfect went for drinks then dinner was lovely great steaks and the best smoked salmon starter I have ever had melted in the mouth. We ate our dinners and breakfasts in Marco Pierre Whites the staff were amazing nothing too much trouble. They worked so hard over the 2 nights we were staying. Great atmosphere lovely christmas table decorations and the tables for dinner were laid out beautifully. All in all it was a great break and will do it again next year, we were spolit never did a thing but eat drink laugh and join in the fun. Honestly cannot express how much they went out of their way to make us enjoy our stay. Oh and we even had free cocktail and prosecco, christmas eve it was Ballinis and christmas day Prosecco. Room was nice and warm had the temperture perfect only one complaaint you had to be up early to have a shower as the water got cold quickly everyone having a shower at the same yime. We went to breakfast then had to go back and shower when the water heated up again. It did not ruin it though, we did mention it on checkout and the receptionist deducted £20 off our bill. Cannot complain.

Friendly reception staff stayed one night once again for a private club christmas dinner dance first class in every way nice room and meal DJ was excellent. Will be booking again the waiters were very professional and nothing was too much trouble. The following morning again the breakfast staff was excellent and the food was lovely. Room was quiet and a good night sleep plenty of parking spaces

Stayed here as part of a works conference. The entrance to hotel is nice, very friendly reception considering how busy it was. Bar area is also really nice. Rooms, dated and unbearingly hot with the electric heaters!! Sleep was awful... so much noise around. And the heat!! Then the shower.. I nearly scalded it was that hot!!! Wouldn't stay again... Not for me

have stayed in this hotel many times over the years and while all of it very good, I need to mention excellent service given to me because of my stupidity. Found out while in another hotel out of Meriden a day later that I had forgotten to take my washbag with me and was therefore short not only of my ablution essentials but no med's either ! One phone cal to the Manor and Mirka, Kim and the lovely Zoe on reception had my washbag brought to the front lobby for me to collect the next day.: as I was over from NI, getting the meds replaced quickly was not an option. Great service, great girls. Well Done

Had a groupon voucher for afternoon tea at Marco Pierre White. Went this afternoon. Ignored by staff on arrival. Efficient man in suit took my name. Asked for voucher. Shown to table. After 7mins asked if we had been asked for tea or coffee. Young waitresses bought out tea. Sandwiches and cakes delivered. Cakes good. Sandwiches just okay. No interaction from any members of staff. We had preseco on our voucher. But no proseco offered or delivered. If you don't like "groupon vouchers" why sell them. Completely soulless atmosphere. But then I have been spoilt by "Betty's ".

Very poor experience, room was old fashioned and not with keeping of rest of hotel, carpet worn and bugs in bed. Will not be staying here again. Breakfast was OK, nothing exceptional. Poor management too, will not be staying here again.

Big imposing building - Cant be a chain Hotel? Right on a main road with huge lawns and a massive car park, cant be close to City Centres - But it is! Inside is every bit as smart as the outside, rooms were really spacious and comfy ! Shower works a treat - plenty of hot water ! COULD NOT ASK FOR MORE ! Am now looking for more reasons to need to stay here again!

Used this hotel as friends got married there. Service was not great. Lack of staff. Wrong food sent out. Bathroom flooring very slippy and i slipped over bumping my head. Reception did not know how to deal with. Great nights sleep but not worth the money. Will not use again.

Hotel is really really nice. Marco Pierre's restaurant service is shocking. Took 30 minutes to bring wine after ordering. Had to wait ages for food. Breakfast was very good albeit had to ask and wait for items to be replenished.

I have stayed up all night. If it wasn't for Rachel I would have been all on my own. Rachel has helped me keep my sanity. Whilst doing her job she has kept me entertained and laughing the whole time :)

Booked here for an event at the NEC. Nice and easy to get to, great facilities, huge car park. Hotel is old listed building but uniquely set out. Staff were brilliant and very helpful at all times. Bar nicely stocked with a good variety. Food Superb. Will book again

Wonderfully clean and well presented hotel. Staff couldn't have been more helpful, however, the chefs need to up their game. My husband has Coeliac disease so one gluten free meal was ordered for him. The waiter assured us the meal was gluten-free as he had checked with the chef. Soon after eating my husband experienced pain so obviously something either wasn't gluten-free or the meal had been contaminated somehow. This was on Friday, two days later the pain is finally subsiding. Won't be eating there again.

I stayed here while working in the area, and for the price paid this was very good value. The room was a little dated, but it was clean and the bed comfy Breakfast which was buffet style was good and lots to choose from I would use again when next in the area

On arriving there were 2receptionists on duty.. talking between thereselves.. 1then said be with you shortly..the other 1looked at her ..looked at us then booked us in..not good 1st impression... found our room which was clean tidy and warm.. Went back down for a light snack and a drink.. husband asked for pint of carling..waitress started pouring..then put glass on side and started doing someone else's order..so we questioned her about our order.. the barrel needed changing..40 minutes later my husband got his drink.. Ate at Marco Piere Whites on the evening..we both opted for the rump steaks..mine been medium cooked husband having his medium rare.. both meals were served cold..the restaurant wasn't busy with only 26 Diners in there.. the waiting staff along with the bar staff need training ..I've never known so many people walking around looking busy but doing nothing.

Great staff, good food and wine, modern reception area and restaurant, the hotel is warm and clean. The rooms need updating and the lack of lift is a problem, but it's still good value for money and I'd definitely stay again.

We booked here on the 18th October for family room and airport parking we was told there was no family rooms we would have to booked 2 rooms which was fine because there was 5 of us staying when we arrived at the rooms there was a double and a sofa bed room did look it needed a refurb the other room was a twin very basic and grubby about 10pm my teenagers went to bed in the twin rooms after a few hours there was a knock on the door our kids were saying there was a really bad smell in there room I went to check it smelt like damp and carpet was old they had no towels for both just one set between them etc kids had to stay in our room I reported to the night porter on duty say about room please can the investigate was the smell was because we payed for 2 rooms but they had to stay with us in one room due to horrible smell the night porter took all the details and my number and email address and a manager will get back to me I've been back nearly a month now and I had no reply from them I even sent another email to them 2 weeks ago nothing back it's very unprofessional of the management team they happy to take your money but no happy to sort problem out rant over

So much about this upgraded hotel is worth praising: its location, its appearance, its cleanliness. Our room was fine although we were puzzled that the bed settee had been pulled out and made up with extra toiletries on it - my wife and I were expecting no visitors! It was cold when we arrived and once I turned the heater on it warmed up quickly. The restaurant was excellent if pricey and the photos of Marco Pierre White everywhere were rather over the top. The steaks were first class and delicious also. My biggest criticism of the meal was the drinks beforehand: I asked for a pint of the Doom Bar ale but it was off and when I asked for a pre-dinner sherry the young girl looked confused and said they don't stock it! Finally, and most importantly, the whole management of the reservation system needs an overhaul. I emailed the hotel twice in advance asking if there were any upgrades but received no reply; I booked a food offer of £10 off online but it was not reflected on the bill and the guy on reception seemed overwhelmed and confused by his tasks. It's a lovely hotel in many ways but staff training and a better selection of drinks in the bar would help.

We stayed here on Friday night following a gig in Genting Arena. Great location - only about a 6 minute drive to the arena itself. Upon arriving the outside looked very grand with ample parking. Friendly staff, the room was extremely comfortable and quiet despite there being a wedding party on. Bedding was very comfortable and big tv. My only grumble is that we arranged late checkout (12.00pm) but the receptionist rang at 11.00 asking when we would be checking out. I felt rushed and that I was an inconvenience then! She did apologise on reception but it definitely put a little downer on our lazy morning of relaxing before driving back to Wales.

This is a very nice clean hotel run by young inexperienced untrained staff who due to lack of training And guidance have no idea what they are doing. No management in evidence and the staff left to deal with problems arising. We arranged a celebratory occasion with friends and on arrival went to the bar. On asking for a gin and tonic I was presented with a sloe gin and then asked if I wanted tonic. The young bar staff's lack of experience was embarrassing. The meal in the Marco Pierre whites restaurant was poor to say the least. The meal took 3 hours, long waits in between courses, lack of attention, meals not being served together. Coffee in the bar afterwards served with no cups but was undrinkable after having waited 20 minutes for it. One thing after another. Again no guidance and no management . Our room had no toilet seat lid, no tissues in the tissue box, no bottled water. Reception staff were very apologetic but resigned to the problems that they had obviously heard before. Where was the management on a Saturday night - you should be ashamed.

Hot water lacking in room .Room could be cleaner and heating poor Breakfast good.Staff friendly.Evening meal in restaurant was very poor first night but outstanding the second night although quite expensive.Quiet at night so a good night's sleep was no problem

Our usual hotel when flying from Birmingham is the Crown Plaza NEC but they were fully booked so we stayed here. The rooms are dated but clean. We didn't sleep too well as the room was too warm but we were up early so took it on the chin. We had an evening meal in the Marco Pierre White restaurant and to be honest wasn't that impressed. It got off to a bad start when the young man who took our order absolutely reeked of cigarettes, extremely off putting. The starters of scallops and French onion soup were ok but the onions in the soup were cut so large it was difficult to eat as you couldn't get it on your spoon. The mains of steak and lamb were a little disappointing as they were a bit on the tough side, the vegetable accompaniments though were very nice. The portion of onion rings was huge, far too much for one person. My husband had the sticky toffee pudding for desert and it was atrocious, no sauce, clearly microwaved and as dry as old sticks, the spoon of ice cream was its only saviour. Somehow I don't think Mr White would be happy to have his name linked to that dining experience. The next morning our pre booked taxi was fifteen minutes late but knowing that many people these days fail to do their jobs properly we factored that scenario into our schedule. The pick up on our return was much better, they arrived within ten minutes of our call. Would we stay here again? It wouldn't be our first choice but if we needed to, the convenience of the park and fly offer was at a reasonable price so maybe.

Meriden Manor hotel is located a 15 minute drive from Birmingham Airport. The hotel is impressive from the outside with car park to the front and rear. Reception is quick and efficient and we were greeted and checked in by Zoe. Rooms were comfortable and did what you would have expected. The pillows on the bed could do with being a little plumper or less square. Some areas looked tired but it was clean and comfortable. Only one towel so caused a problem when showering at 3.30am before our flight. Due to its location I would definitely stay there again, although maybe not use the restaurant next time as that was the only negative.

Very nice hotel, restaurant/bar area is very impressive. However the rooms let this hotel down very old fashioned and no hot water. I see as guest on 31/10/18 also raised this. Totally unacceptable & no offer of discount on check out.