BEST WESTERN Expo Hotel,  Sofia

3.5/5  - based on 162 guest reviews.
149 Tsarigradsko Shose Blv., 1784, Sofia, Bulgaria - See map
+359 28178100 +359 29743090

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 162 traveler reviews
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BEST WESTERN Expo Hotel is located only 4 minutes away from Sofia's International Airport. You can find it right in the heart of Bulgaria's capital Business District right and across Sofia's leading International Exhibition center with direct access to the Metro line. We can offer every guest fully renovated luxurious guest rooms, equipped with HD TV and complimentary coffee or tea making facilities. Enjoy our elegant restaurant or a relaxing sophisticated supper in the open-air summer garden. Our business guests can also find a fully equipped business corner, multi-functional meeting rooms and a state-of-art business lounge. All our guests can have free shuttle to the airport and free parking. The high level of quality and service, combined with the friendly atmosphere will make your stay unforgettable. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 162 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
29
Verygood
 
81
Medium
 
34
Poor
 
7
Horrible
 
11
Business Business 84
Couples Couples 19
Family Family 26
Friends getaway Friends getaway 12
Solo travel Solo travel 17
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Expo Hotel,Sofia
  • 4
    « family, romania, bucharest »

    the hotel is very clean, near to the city center, subway station. the most important thing for us was that they are pet friendly and the rooms are well phonic isolated. the rooms are well equipped, the furniture is a little bit old but nothing disturbing; the bathrooms are much cleaner than some other 5 stars hotels; cons: you should do something with the removable beds and may be change them - the bed where my son slept wasn't in best condition. the breakfast was plenty and very good!

    4
    « Lovely staff but not the greatest location for siteseeing »

    Stayed here for 3 nights for a wedding. It's located next door to the Expo centre so very business area and not where I would have chosen to stay as a tourist but we had a special group rate due to wedding. It's a 5 minute walk from metro - we used it to get to hotel from airport and it took about 15 mins. We had booked a twin room but we're placed in a tripple room and it was nice to have the extra room. Spacious and clean although a slightly strange smell in the bathroom; like maybe the toilet brush (hate those things) needed to be disinfected. The shower gel smelt lovely although it barely foamed. There was no lotion but I rang down and requested some and housecleaning brought some up. The beds seemed really low but once I was lying down it was comfy. There was no clock so had to use my phone for time in the morning and there was only one extra plug point so when we both needed to charge something we either had to unplug TV or fridge. Though I wouldnt quite rate it as excellent, there are some really great things about this hotel. The WiFi was probably the best I've ever enjoyed. Very fast and accessible all over the hotel. The staff were very friendly and accommodating. On the night of the wedding out waiter, Michil was phonenomial. Nothing was too much trouble. He explained the dishes we were unsure of, made sure our drinks were always topped up, and answered any queries we had. He was polite and always smiled friendly as he approached our table. Breakfast was a bit dull in my opinion and I just picked at a few things but on my last day I asked them if they could warm me one of the cold pancakes from the buffet which they did and I also asked for an onion and pepper omelette; they obliged and it was lovely so I left breakfast full that day and was kicking myself for not asking sooner. The hot drink machine dispensed a lovely guy chocolate. The lift, if not in use waits on the ground floor which can be handy. However at just times it can take ages to come. I was on the 8th door near to the stairs and found it quicker to walk on a few occassions. Any other brilliant thing about this hotel is that the sauna and gym are 24 hrs. The gym is small and I didn't see anyone else in it but there's enough there to get a good work out. You have to give them 1 hrs notice to switch on sauna and allow it to heat up so you can't just head down on spur of the moment but great that you can acess anytime. We used it at 11.30pm after arriving back from finer at 10.30 and requesting it be switched on. There's a shopping mall about 20 mins walk away from good array of shops, food court etc. There's also an outlet opposite the hotel but because of road layout you have to walk to under path so its not as easy to get to as it looks and not as many shops as the mall and very limited food choice. There's a couple of canteen style eateries next door to hotel. Didn't try the food (seems like a lot of their business is from people at the exhibitions) but be warned - they close early, around 5pm. Nice hotel all in all. Not the best location for siteseeing etc. but 15-20 mins on metro and you're in town centre. Day pass costs 4 leva and 1.60 for single journey. Taxi from restaurant in town cost 12 Leva and about 10 into town - funny one way system means they have to go a long was round on way back. Used the hotel shuttle bus to get back to the airport but it cost €9.50 so a taxi would have been cheaper. The shuttle bus is free from 5am til around 10am.

    3
    « Average hotel »

    Pro: - Hotel is near my point of intereset - Included breakfast is pretty good although there is the same menu each day (I stayed for a week) Cons: - Rooms have few lights - It could have been cleaner - The desk in the room has seen better days Other: - Wifi signal was acceptable (most likely depends in the room) - Bed was good and confy - AC kept my room at 24 degrees - Free parking

    5
    « Best helpful people »

    Great Hotel best to metro best to airport,free transfer on departure,very big rooms ,clean great view,but most helpful was personel ,always ready to help to guide you! Great restaurant menu, breakfast very tasty! But upper all best thanks to miss illiana , if i remember direct reservation manager,she did aranged for us all difficulties we have to go after and after all she make out tripadvisor mostly pleasent!thanks

    1
    « Awful »

    AC does not work at all even though they say it does. The fan provided for us was broken, which we found out when going to bed, so it was too late to report. When using the water in shower and sink it was full of sticky black particles, which ruined my electric head toothbrush, not to mention them sticking to my body.

    3
    « Vacation »

    I stay one day in this hotel with my family. First I like in this hotel the food and room big and clean also, the decor great view. Second the unlike things in this hotel is the staff!! From Sofia airport the hotel staff was in cabinet and her attitude was impolite!!! Even I wasn't do anything for her!! Also, the receptionist staff they wasn't friendly!! When I ask the reception staff to give me two keys for the room the only things he said that's ( you must bring it back the two keys or we will charge you 5 eur !!! )

    1
    « Avoid at all costs »

    This is one of those that only looks good in pictures, I have been to this hotel multiple times over 2 years because the company I work for has a deal with them. 1, Hotel is VERY old with broken curtains an elevator that barely moves 2, Staff are nice but it's understaffed if you call to get your laundry picked up or to get the promised fan (more about it later) it'll take them 1 hour to get to you, I have called once after 30 minutes and they said yes the bellboy just came back from the airport he'll come and take your laundry, when he came it was the same guy that picked us up from the airport.. it's also the same guy that will come take your laundry , deliver the promised fan and everything else 3, Rooms are very hot throughout the year whether it's -20 outside or +20 you will sweat in the rooms as ACs never work, if you call to ask they will tell you yes we know the technicians are working very hard on it right now to get it fixed.. and if they have available they'll offer you a fan it's a default answer, more than 20 times I've called in 12 different months same answer. 4, Rooms are very dark no lights on ceiling other than next to the bathroom and a lamp or two if you have work to do after sunset forget about it you'll need to go down to the lobby to work this is irrespective if you have a suite or a normal room I have stayed in almost all the rooms in this hotel 5, beware of the water coming out of the tap and shower specially from the rooms that have two bathrooms sometimes the water comes out yellow 6, WIFI some rooms receive a good signal some don't but even if the signal is good alot of times the Internet is a pain to work with 7, TV thick bezel on the tv reminds me of when these LCD TVs first came out, but once you turn it on you go all the way back to the 70s there's noise on all channels 8, ohh those curtains, if you end up in a suite and you want to make the room.dark in the morning Goodluck you'll have to play around with them since there's 4 different layers and only 1 that prevents the light from coming in and guess what it's cut short. Even if you figure it.out there's another 4 windows.... allocate at least 15 minutes for this task. The owner of this hotel couldn't be any stingier and cheap, rooms need renovation central AC systems need to be fixed and more staff need to be hired for this hotel to even be acceptable So I would suggest even if you're coming for an expo stay in the city pay less as the prices are not cheap you can get to this area using the metro (red line airport route) and come.off after mladost 3 , interexpo tsarigradsko schose

    4
    « Nice and quiet summer garden »

    + confortable bed + nice summer garden. It's fine for breakfast or dinner there. + complementary bottle of water every day. I appreciate it! - weak internet connection - in the shower/bathroom there's no place where to put the shampoo or shower gel - weak lighting, if you need to work - only few electricity plugs, which are placed in no very optimal places

    4
    « Good Hotel, good for business, pretty quiet. Complete high end breakfast. »

    Room 311, corner room, view was ok. The mountain view rooms are the best. The hotel is right by the subway which can get you around very efficiently. Go down to Serdika and see the Roman road exhibit that has just opened up. The rode was discovered as the subway expansion dig unearthed it.

    5
    « Very good hotel very nice staff »

    Very good hotel very nice staff The hotel have free shuttle services to airport between 5-10. Near the hotel there is Metro Station "inter expo center" located 3 min walking and 6-7 stations till city center

  • 1
    « Stay and Wedding »

    My lovely wife and I decided to have our wedding at Best Western Expo on June 12th. We met with the wedding organizer and she was very pleasant and helped us out a lot. With the great meeting we believed the hotel would be a great place for our wedding/reception. We even came and tried the meals that would be given to our guests, the food was excellent. Though I guess it was too good to be true. The organization of the waiters and waitresses was not great, additionally the food was not as good as when we had tried it the first time and some of our requests were not made correctly. We paid additional money to have unlimited drinks but the hotel ran out of many common drinks like diet soda, and coca cola. Additionally, we were told my family from America would be allowed to check out as late as they would like because they are part of the wedding party. When the day came to check out they were being called and told to leave because they were past their checkout time (we left the hotel rooms together around 1 (late night)). The Suite for my wife and I wasn't really that great, clean but it was just a bigger room nothing special for our first night together as a couple. Lastly, and most disappointing they "lost" our cake topper. For two weeks we emailed them and had several friends inquire about the topper, not until the maid of honor made a complaint to the PR did they all a sudden find the cake topper (we have suspicion that someone stole it). My Wife emailed them multiple times even the wedding organizer and never got a response thats why we felt we should write this review. Additionally, for other hotels in Bulgaria it was quite expensive and not that impressive and the wifi was poor.

    1
    « No internet in the rooms »

    Due to cancelled flight with Alitalia ended up here. Poor service, zero response to the complains. I can't believe there is a hotel with no internet room access these days. I wouldn't recommend to anyone. Bad location as well, even if you're looking for hotel near the airport.

    4
    « Fine for a quick stay »

    This hotel is right by a metro station which is only a few stops to the airport, so we picked it based on its location. We were pleasantly surprised that they also have a free shuttle to the airport, though it only runs a few times a day gratis. We were warned at check-in that the wifi was not working, but it did work for us, though it was very slow. The hotel was dated but fine for our purposes. We wouldn't hesitate to stay again if we needed an option which was convenient to the airport.

    4
    « Nice hotel, pretty clean »

    Decent hotel for business traveler. Wifi was a little spotty, but overall good. Room was clean, and the Business Center had free drinks (bottled water, pop, some wine, etc). Breakfast was mediocre. Decent selection of food, but it wasn't kept very warm. Bed was OK. Nothing special. Outlets for Charging Laptops and such were not well positioned for being an "Executive Room". Airport shuttle started at 5:00AM and was ready on the dot.

    3
    « age showing »

    Been coming for 10yrs, standards going down, age showing in the hotel. Good for airport, will pick you up and take you to airport for free. Underground a short walk away, to centre of Sofia takes 10mins

    3
    « Average Hotel »

    Nice Staff.. Good View through the room . Nice looking rooms with some disappointments, They Say Free WiFi but does not work always. House Keeping of the Rooms needs to be improved lot Even though House Keeping is done daily its not Up to the mark. Each day they miss cleaning some thing intentionally or unintentionally. Poor Room lighting.. I think you can make better deals for the same price in Sofia. but However it depends on your purpose of travel and location of visit Overall average deal for me since my office was next to the Hotel it was convenient to stay over there.

    2
    « VERY DISAPPOINTING »

    Staying in this hotel (Best Western EXPO Hotel Sofia) is a life time experience. I have stayed in more than 500 different hotels all over the world the last 30 years. This 4 star hotel is by far the WORST hotel I ever stayed. First time I stayed in this hotel was 2 months ago i.e. early April 2016. Dirty room, extremely low lighting (depressing), dirty curtains and carpet, no internet for 3 days, same towels for 5 days, 2 hangers in the cupboard (none for trousers) etc Unfortunately my company booked me again for 8 nights in this hotel starting 8th June 2016 i.e. I am already here for the last 3 nights. STILL 2 months after my first SHOCK ever, there is??.. NO INTERNET again (at the reception they keep telling lies that the problem just happened and they are fixing it). Only one receptionist admits that NO INTERNET is an ongoing problem that they try to solve!!! I had to change 3 rooms, dirty carpets, no air conditioning, bathroom fan very noisy (could not sleep), blocked drains, telephone does not operate (they told me to wait until next Monday to fix it) i.e. in 3 days, lighting of the room is unbelievably depressing, etc I STRONGLY recommend to AVOID this hotel under any cost.

    4
    « Excellent deal! »

    The hotel is clean, the service is good. You might find small details that could be improved, but not for this price. This is probably one of the most affordable 4-star hotels in Europe (except for exhibition times). With the underground station in walking distance you have excellent connections to the city centre and the airport. If you have too much luggage for public transport the hotels offers a free shuttle service to the airport. Despite being located directly at the highway the rooms are quiet - modern windows insolate quite good from the noise. The breakfast area is very nice, especially during the warm season of the year, when you can sit outside. The selection at the breakfast buffet is big and the quality is really good.

    4
    « No remarks for the 1 night stay »

    A good hotel located close to the airport in Sofia, great English speaking personnel, good food in the restaurant, big room with mini-bar and cosmetics set. Internet connection should be improved. Nice view from the windows.

    4
    « Great breakfast »

    The concierge was extremely attentive and friendly. Parking was good, even with an expo on next door. Room was ok, not the best in the group. Pubic hair on one of the towels. Drinks and food ridiculously overpriced, but no problen to have outside takeaway delivered to the room.breakfast was amazing, huge choice, with usual cup of bulgarian muddy adrenalin coffee, but super expensive if you wanted anything different, eg cappachino 14 leva if i remember correctly, usually 3 leva on the high street. Wifi not great. Glass lift on outside of building which was cool.

  • 3
    « Adequate and functional »

    Staff are great and really work hard. Decor is very tired; bar closes at ludicrously early time; rooms are very hot and thermostat does not appear to be connected to anything; plumbing is from another age with shower water temp controlled by toilet usage an ajacent floors. It is however good value for money if you don't have high expectations.

    4
    « Good quality »

    It was nice to spend night in this hotel. It is nice hotel located close to the street but room was quiet. Hotel looks good, rooms clean and tidy. In my room free of charge tea and coffe were available. I was also given some fruits what was really nice. Stuff professional and helpful. Breakfast was good. Recommend spending some time there.

    2
    « Great friendly staff with poor room product. »

    Friendly staff at the front desk, answered every question possible related to the surrounding and city. Very friendly and nice concierge named Spas, offered and helped us to exchange currency (good rate), recommended us a very nice Bulgarian cuisine restaurant and briefly explain us the city along the way to the city. However, room is poorly equipped and noisy. Room with no tissue, had to use the toilet roll, the socket are loose, no pen no pencil, teabag opened, room too dim, wardrobe too dark, a very small/single duvet on the centre of 2 single beds (weird) and the remote control not functioning well. Called to the reception and they quickly replace with another one. The people there are all great, done a very good job, but the hotel room products not on par.

    2
    « Noisy, Hot and Expensive »

    My family stayed in two rooms, one on the second floor and one on the fourth. The people staying on the second floor heard noise until very late at night that kept them from sleeping. There was music being played at a party on the first floor and it could be heard throughout the hotel. This was awful because we had an early flight and basically got no sleep. Those staying on the fourth floor suffered from excessive heat, even with the air conditioner turned down to its lowest setting. Finally, all of the hotel extras, such as food, were overly expensive for Sofia. The only upside is that it is close to the airport and that the staff are professional.

    4
    « A Good Stop Over »

    It was the 1st time we have been to Sofia in Bulgaria. We used Best Western Hotel Expo for our stop over hotel. We stayed on 26th Oct 2015 and 31st Oct 2015. It`s only 10 minutes form Airport and City center. Hotel free airport shuttle service was excellent, it was on time to pick up at airport. We had the deluxe family room on top floor with great view. The late evening meal and morning breakfast was good. The hotel staff's are very friendly. Hotel is value for money. We would definitely stay again.

    5
    « Perfect! »

    Absolutely Perfect! Close to the Airport! comfortable rooms! Nice breakfast! Free parking! The stuff is so reliable! If you have any questions they are answering and explaining all you need! If you do not want to pay the breakfast in advance, you have an option to go in the morning, to see the food, and if you like it to eat, and pay after! And the are offering free shuttle bus to the Airport!

    1
    « Fine for anyone who prefers to sleep in an airless oven »

    This is a perfectly pleasant modern hotel with friendly staff on the outskirts of Sofia, conveniently close to the airport. However... The rooms have windows that cannot be opened and aircon which, it transpires can only be used to heat an already warm, airless room. (When I questioned this, I was told that, despite the presence of a 'cool' button, it takes 24 hours to reset the system to allow it to do so.) In other words, I was told, the only way to reduce the temperature is to turn off the heating.

    4
    « Nice and close to the airport »

    It's half way between the airport and the city, it takes around 15 min to get to Sofia downtown by taxi which should be around 10 lev ( 5 EUR ) The room service is quite fast and I consider it to be a good quality, the staff is friendly and helpful.

    4
    « Comfortable and stylish stay »

    Hotel was very busy but all staff were attentive and helpful. Brief overnight as hotel is close to the airport. Room clean and comfortable but soundproofing could be better. Would stay again when taking early morning flight.

    4
    « Very comfortable rooms »

    Went to the hotel about four times , my room was very nice with a small living room,the bed was very nice,Tv could be a little bigger though, I was there for business so didn't visit the city, the staff have a very good english and are very helpful,breakfast is nice with a good variety of food,your next To the main road which is not bad,if you cross the street you're in a metro station,the hotel offers a free shuttle to the nearest mall which is 3 minutes driving, overall good experience

  • 5
    « We had our wedding there - totally suggest it for such an event »

    Choosing your location for the wedding isn't easy but once you meet the staff of the hotel, the final selection is done! The staff is professional, any time we would go and ask questions, check the venue, etc., every single staff member has been friendly and supportive. We've tried the restaurant a few times and everything has been great. The wedding went fantastic and smooth. After that we stayed at the hotel - it was comfortable and spacious apartment.

    1
    « soft bed? whats that!! »

    Well, once again i have satyed in Sofia for a night. Arrived late after i had to call for the my transfer!! Arrived tired ...well beds are not soft at all!! wake up in the morning and i had back pain... Hair dryer not working due to a fault, cable was burned out but no one told anything!! Bed sheet had a hole !!! Housekeeping ??? hello !! Breakfast was ok but i prefer the old way serving the coffee and not from the machines- powder or frozen coffee.. nice that they had some fresh fruit to take!! convenience as it is close to the air port..

    4
    « Reasonable value for the money »

    Had just a one night stay. Hotel was clean enough though the room was quite stuffy and had a dusty smell. Unable to open any windows to let any fresh air in. Transfer to the airport was quite expensive in relation to a taxi fare.

 

Getting to the hotel ...

All directions
·From: Sofia Airport Drive in the direction of city center, then go onto Tsarigradsko Shosse Boulevard for direction Plovdiv. After one kilometer you will see Metro Cash & Carry on the right and the International Expo Center on the left side. BEST WESTERN Expo Hotel is right next to International Expo Center. ·From: Metro Station Take the Metro from the Airport direction city center. On the fourth stop at Inter Expo Center is the located BEST WESTERN Hotel Expo. When you get out of the subway station take right and after 150 meters you will see BEST WESTERN Hotel Expo.