BEST WESTERN PLUS Bristol Hotel,  Sofia

4.0/5  - based on 381 guest reviews.
Bulevard Hristo Botev 69, 1303, Sofia, Bulgaria - See map
+359 2 980 4444 +359 2 980 4445

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Valet parking
    Valet parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 383 traveler reviews
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The BEST WESTERN PLUS Bristol Hotel is a brand new 4 star hotel, located in the center of Sofia.

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Room 1

Guest reviews


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based on 383 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
150
Verygood
 
145
Medium
 
58
Poor
 
16
Horrible
 
14
Business Business 82
Couples Couples 109
Family Family 52
Friends getaway Friends getaway 73
Solo travel Solo travel 41
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Bristol Hotel,Sofia
  • 3
    « Not up to Best Western Standards »

    We booked this hotel for a weekend away. From pictures and outside, looks quite nice. Although the rooms were clean and bed comfortable, this is not 4* worthy. Breakfast was shocking. Only room for about 20 people. I had to share a table with strangers (not that this is a problem for me). We booked via booking.com and as genius travellers were entitled to a free welcome drink. On arrival, we were told this was the tera and coffe in our rooms. We replied with that theres are included in room rate anyway. We were then given 2 small bottles of wine (thank you) however when my partner asked to change this to a small beer he was denied quite angrily and abruptly. Who knows why when the beer is CHEAPER than the wine? All in all good location however staff, breakfast, room décor were very average for price paid. Next time I visit Sofia I would probably book a much cheaper hotel after seeing the standards of this.

    2
    « Delusion »

    This is supposed to be a 4 star hotel and in reality it cannot be more than 3 stars. Rooms are tiny,not particularly clean and offer no service a part the room and a very poor breakfast. The area in which it is located thought is not far from the center, is not the best and at night I felt unsafe to walk alone. At my arrival the central heating was off and I've asked an additional blanket. Guess? they were not able to find one and had to bring me the one for babies... What's more one night the restaurant was closed without any notice and I have to had dinner in a horrible Turkish place in front of the hotel. Too much expensive for the service and for what they offer.

    2
    « Good hotel, poor service »

    We spent in this hotel 2 nights. Hotel is very well located, metro stations 5 minutes, you can walk to the city center and visit all Sofia sights. Sofia shopping mall is in walking distance or you can use tram. Hotel lobby is small but in good condition. Room was always clean and in good condition, bathroom was equipped with everything needed. Safety box, fridge and coffea and tea fascilities was ready for use. Flat screen TV offers plenty of channels in different languages. Breakfast buffet was good you can choose from various food and waitress was nice and smiling. Unfortunately only one in this hotel. Check in was horrible. We arrived at the hotel at 14:15. Receptionist told us that check in time is 15:00. (confirmation from booking.com confirmed chek in 14:00??) She didn´t do nothing, didn´t check system, didn´t offer to store our suitcase...She went to back office. So we went to the city for 30 minutes. We came back at 14:50, she let us waiting until 15:01. She didn't take care that my colleague use walking sticks. We got room finally after 10 minutes procedure! Front office staff and porter need to be trained customer care!! Check out looked better. We paid our bill. Hope authorization of the first night was closed. But it didn´t.... You charged us 2 nights, but nobody closed the authorization of the 1st night and Monday morning you charge another extra night!!! My colleague contacted front office and general manager to solve this situation immadiately. Both of them read this email but nobody answer untill now!! I still hope that this is misunderstanding and we received some answer, our money will be credited as soon as possible and we will not be forced to make another steps!!

    3
    « It was OK »

    Reception and service (especially from the older gentleman in the lobby) was really good. Breakfast was horrible so we ate out almost every day. Room was OK, airconditioner didnt work properly even though windows was closed. Bathroom was 5/5, beds and pillows good as well, cleaning was OK/Good. And location was good value. We picked the Suite, the view from the window was trashy house 3 meters away where u basicly could see old men in their pyjamas at night.

    2
    « Not a four star and worth the money »

    We got re-booked from another Best Western, which had a leakage. The room was a good size and faced the back, so noise was no issue from outside. But the ventilation system could not be turned off, so there was a constant noise of it. The room itself had an odd smell to it, so we had to keep the windows open all time. The hotel breakfast was really bad, rather two star. First morning all was nearly empty and you had to ask staff for cups, cutlery ... Understaffed and poor choice of food. The hotel neighborhood feels odd, not sure I would recommend others to stay there. If I would have checked the hotels reviews when they changed us when arriving, I would have not gone there at all. Just not worth the price for compared to t hotels in town.

    3
    « Noise »

    Noise on room because of tram explained by hotel staff as this is centre of sofia. Ok.. I understand the message.. * positive is room & bath cleaned looked good. ***** Break was bad** Bed was more than ok for this hotel ***** However smell on the towels , room scarfs were not smelling nice* I give ***

    1
    « Worse experience ever »

    We booked and paid few weeks in advance and set up meeting in hotel. We arrived earlier and they told that room is not ready yet, we decided to have lunch. After 2 hours we come back to reception (all this time we been in hotel restaurants) and they told that half of the hotel is flooded and they not able to provide us room, but they will relocate us to another hotel 5 minutes walking distance and they will give us lift with our baggage. The bell boy was driving to another hotel almost 15 minutes. All the roads near hotel are closed, there is road works in progress. Very noisy, asphalt smell and dust. I called to hotel and he told that they can't do anything, everything is over booked and they already offered us more expensive hotel. We are in Sofia for one day, I tried to call all my customers and rearrange meeting. Manager suppose to call me back, after few hours no any calls or offers. Finally I called myself, no one answered. I give up, called to hotel.com, who also was useful, all they offered full refund. I booked throw booking.com new hotel instead. Very disappointed with **** 4 stars hotel. At least they should contact day before or at least when we arrived.

    2
    « Awful hotel »

    We visited Sofia for a long weekend and booked into the best western hotel. I booked a junior suite and was very disappointed. The carpet in the room was filthy and covered in stains. The bedside cabinets were dusty, I used the jacuzzi bath which leaked and flooded the bathroom floor. On the up side the bed was very comfy! There was a buffet breakfast, which was awful, hard croissants, no cups or mugs for tea or coffe, when we asked for a cup / mug we were told they had finished! Bearing in mind breakfast was served until 10am at 9.30 I would expect to be able to get a cup or mug! The staff were rude, no one to point you in the direction of an available table. the table cloth was also dirty. Overall an unpleasant stay!

    5
    « Great Hotel :) »

    Great hotel to stay in Sofia, been there for one night but I like it very much. It is almost in center and everything is near. The breakfast was very rich with lots of different foods and warm drinks. I recommend it definitely.

    5
    « best western quality »

    when we arrived the hotel a smiley face welcomed us. and he did many suggestion. the room was perfect clear and modern. ? stayed just for one night. but i was happy to stay. next time it will be same hotel to stay probably.

  • 3
    « Central Budget Hotel »

    Not a bad place to stay in Sofia with walking distance to markets and cafes. For budget its pleasant. Friendly staff and ok breakfast mostly business people staying as far as I saw. I stayed there with my girlfirend and we both enjoyed the location. Recommended for a budget stay

    3
    « Sofia Trip »

    Location okay, staff very friendly and helpful, rooms clean and breakfast excellent. Bar was not 24 hrs as advertised, the evening meal we had was very expensive compared to eating out and the hotel price to collect us from the airport was extortionate at 48 lev (local firm charged 12 lev on the return). Constant noise of people speaking in the early hours from the parking bay at the rear of the hotel was a nuisance (was this staff?). However on balance would probably use again.

    2
    « Tina »

    Never again!!! Breakfast extremely pure! Rooms too expensive pure standard and very small , well the bathroom was very high standard but I don't sleep their! Next time I'll definitely go back to my previous 5 star hotel for the same money high standard big rooms everything you can ask for you have it there ,absolutely delicious breakfast and plenty of choice ! PS. I thought all the information they take at reception is confidential but the next day I got friend request in my Facebook from one of the staff males and got a message from him... which I find absolutely unprofessional!!!

    3
    « very close to city center »

    There are not much to say. Good breakfast with not too many things to eat. Helpfull staff as whenever we ask them some directions they provided them easily in english.10 minute walk from the city center and the vitosha street.

    4
    « Clean near to town centre »

    Some misunderstandings solved on day 2. Stayed for 7 days . The rooms were clean and the breakfast was very good. Close to town centre just 10 min walk. There was a misunderstanding on the booking since the child was not considered as a guest and I was given a small room. The next day I was upgraded for free since it was their mistake

    3
    « Rather outdated but staff tried hard »

    Best Westerns are, in my experience, often disappointing and this was the case here. The rate was good and I had booked a suite which basically meant a big room with some armchairs. The room was nice enough although the furniture was dated. Overall the hotel was a bit dark and pretty small..it looks more modern and bright in the pictured. Check in and out were both slow but friendly. Breakfast was old style although the waitress did a superb job of being friendly and helpful. The location is OK. A 10- minute walk to the main pedestrianised area and walking distance to the key sights. For the price it's a good choice but next time I would probably pay a bit more.

    1
    « Avoid if you can !!! »

    I stayed this hotel for 2 nights for work. The hotel is not bad, I was at the 4th floor. But internet in the room was not working!!! I told the reception but they did nothing to solve the problem. It's not possible for me that in 2016 that an hotel could have these WIFI problems. I will never be back to this hotel.

    1
    « Disappointing visit »

    Here is a short summary of our stay. Small size hotel in the city centre. Location is perfect for those who have business in the central district. The hotel is relatively new with some signs of ageing. Overall, the hotel in my experience staying in hotels around the world is about 3 stars at the very best. On the surface the service appeared alright. We were welcomed by a friendly receptionist. Our room was ready 3:20 for check in. In the mean time we had late lunch at the restaurant. We had roasted peppers with spices and garlic a t raditional Bulgarian appetiser. The peppers had frozen bits which made them unpleasant to eat. The main course was grilled trout which was not fresh either. My main complaint relates to how I was treated when a door handle broke when I tried to enter the garden for breakfast. I was told off by the waiter who said: "this is why the garden is closed but nobody cares to ask. This is why we need to charge you €100". Ok, first of all, there was no notice on the door that the door handle was broken. Second, there were people already in the garden eating breakfast. Third, clearly this was unintentional. No hotel in the world would charge a client for breakage that was unintentional. The waiter was also giving opinion on the fine and my intentions. Totally inappropriate. I went to the reception and a call was made to the manager who, in the end, charged me €25. I would gladly pay any fine if I cause damage to a property. In this instance, the way I was treated was totally inappropriate. Clearly this hotel is on my blacklist. I will write to best western with further feedback.

    3
    « Leisure »

    A reasonably comfortable and clean hotel for the price. The room was large and air conditioned , clean with a nice view of a lively city. Bath leaked and bathroom was a bit dark. But I did get for a good price do didn't feel to bad about it . Breakfast was help yourself and had enough selection . Ate one night in the hotel and the food was good but was expensive compared to eating at one of the many restaurants in the city. Overall the hotel was fine,wouldn't have felt like that had I paid the actual hotel asking rate

    4
    « Relaxing »

    Really A happy and friendly hotel. staff very helpful rooms very clean. very close to all amenaties. food in the bar is very nice and good value for money. swimming pool was great we had the pool to ourselves a few times. well worth a visit.

  • 5
    « Excellent Hotel »

    This place was a great value. I've paid $300 for much less. Breakfast was very nice. The room was almost luxurious. Bathroom was marble and the room is done up quite nice. The hotel is centrally located in a good neighborhood.

    4
    « Visiting Sofia »

    The hotel is nice. Clean rooms with very nice bathrooms. Breakfast is OK. The parking is not very far but you have to pass by the hotel to access it, so not very convinient. Overall it was a nice stay...

    4
    « Bristol Hotel Central Sofia »

    I enjoyed my stay in the hotel. It is very clean and comfortable with good air conditioning (36 degrees Celsius outside in June). They also provided a safe and a minibar (my room was on level 2). I didn't bother with breakfast so can't comment on that. The hotel is about a 10 minute walk from Serlinka metro. Lots of old Soviet-style buildings in the neighbourhood but don't be put off. You will need to cross some busy roads to get to hotel. There are pedestrian crossings with lights but beware of ignorant drivers!!!!!!

    4
    « Very good hotel »

    I stayed here with my mother. We had rooms on the second floor. We got separate rooms - mine was at the front of the hotel and mums was at the rear. Mums room was spacious, with a large bathroom that had a brilliant shower. She said her room was quiet, only sounds were when they moved the bins. My room was also spacious, with a large bathroom and again brilliant shower. Mine was slightly larger. It was quiet in the room, but you can hear a quiet hum and buzz every time the trams came by - but not something to stop you getting a good nights sleep. The breakfast was lovely, obviously a continental breakfast not full English. For those who are used to fry ups, they had a small selection but my mum and I were all over the fruit, yoghurt, pastries and cakes. The cake, pastries and fruit selection was perfect with something new everyday. The fruit juices seemed fresh and were very tasty. (I recommend the peach juice) Friendly and helpful staff, nothing seemed like it was too much hassle.

    4
    « Large rooms, friendly staff but limited breakfast choice »

    Our room was on the 5th floor and was pretty spacious as was the bathroom which had a walk in showere which makes a change from over bath types. The beds were comfy and the TV and free wifi worked well. There was in room tea and coffee and the usual mini bar. We were at the back of the hotel so although there was no view the traffic noise was reduced. The staff were friendly and helpful from the minute we arrived until the minute we left. It is a 10 minute walk to Vitosha boulevard were there are a variety of shops, bars and eating places. The only minus was, in my opinion, the limited breakfast available although it was eatable.

    4
    « Mostly a great stay! »

    Stayed here. For 1 week in May, visiting family in Sofia. On arrival, which was 1 hr after the designated time we were told our room was not ready. While they were friendly and offered beverages while we waited, the wait turned into 1 and a half hours! We were finally shown our room. No complaints, the room was very good. Big comfortable beds and good showers. Had to buy tea bags, the tea bags were not replaced, and ran out of toilet paper and soap. The staff on the desk were very friendly, the concierge was friendly and helpful as were the staff who assisted to get our car out of the hotel car park each day. The breakfast buffet was really good. There was one staff member especially who served breakfast to s on alternate days who was friendly, and informed us we could order from the menu. She was most professional, and couldn't do enough for us, always with a smile. Disappointingly, on the other days was a women who barely spoke to us. No offer of menu items were forthcoming at all. The most distressing thing however, was that this staff member assumed we were Americans and could not speak Bulgarian. I think that the Manager should read this review, to advise his staff that it is totally unacceptable to discuss any foreign guests in Bulgarian assuming they do not understand. She spoke about us and other guests to a colleague and was not terribly complementary. On the whole the hotel is great, but this. Really spoiled it for me.

    5
    « Nice, well-located hotel with good service »

    We had to book a room quickly as our bus to Nis was cancelled and this Best Western Bristol Hotel turned out to be a nice surprise. The room was very comfortable, the TV and internet worked great, and the breakfast buffet was excellent with lots of choices from eggs and meat to Bulgarian choices. The front desk staff was helpful and efficient and gave us a late check-out, which was much appreciated. We booked on the internet and got a great last-minute price.

    4
    « Business trip Sofia »

    The hotel is central for city good restaurants nearby, rooms very clean, free Wi-Fi and local transport to airport (underground) Staff very professional and helpful, would recommend and stay at this hotel next visit to Sofia

    5
    « Second visit »

    Spent 3 nights here this month and was very satisfied. Facilities are very clean, staff is always very professional. Breakfast is well prepared and varied. The hotel itself seems to be a bit out of place as the street is rather down-at-heels. It is well-located and within easy walking distance of the sites in the city center and just across the street from a tram stop. The wifi was fast and always working.

    5
    « Excellent for a city break »

    Small but very clean rooms, great selection at Breakfast and all staff were very attentive to our groups needs. Great location for exploring Sofia and all in our party said they would definitely recommend to others..

  • 4
    « Nice, cheap hotel »

    Rooms are small but it wasn't a problem for us. They're neat and cosy. The staff is very helpful. They organised us a trip to Rila Monastry by shuttle service. They speak English. Breakfast included in the price is ok but it could be better (muffins are uneatable). The location is ok too. It's about 200 metres from Serdika underground station. Generally, taking the price into consideration, it's really worth it as the hotel is cheap.

    4
    « comfortable »

    comfortable and tranquile. Staff is helpful and make your stay convenient. Rooms are tidy and a bathroom is clean. Sightseeing areas are within walking distance,Thanks to Stanislav as he has made our stay even more comfortable by arranging ticket reservations, restorant reservations, taxi, etc. All in all, a perfect stay in Sofia. Thanks to the crew.

    3
    « Comfortable, but really it's like 2* »

    Spent there 3 days on business. The hotel and the room was OK, but the staff hardly understands English, bit aggressively expect tipping, and if they are tired, simply close the kitchen at 9, although normally it's open till 22.30. The taxi service from the airport was cheap but frightening as hell. Breakfast is OK, lunch was buffet style but very light and simple.

    4
    « Good Hotel »

    Very good hotel in downtown of the capital. Excellent location. Smiling and professional staff. The rooms are clean. The food in the restaurant is very good. The breakfast is rich and delicious. I'll be back.

    1
    « Treated guests like a teefs »

    Instead of "welcome" i got immediately warning that they will charge me if i smoke in the room and asked me to pay immediately for my 2 days stay together with "parking". "Hotel parking" is not guarded even if the opposite was declared - it is 4-5 minutes of walking from the hotel. Next morning i started to take my car to go to the office but no one was on the parking again so i had to wait for someone else to leave the parking in order to exit. I was here actually to check services quality before big and important meeting we should have in that hotel in 3 weeks time with a lot of important managers in my company and it was a good decision. Of course, we immediately cancelled reservation and make the agreement with Best Western City hotel which is even in the same chain - completely opposite to this "whole". Luckily, i am still here tonight and i am leaving tomorrow morning and i will never come back again. Hotel is old, located on a noisy bulevar with suspicious hygiene and is far from 4 stars, maybe 3 stars max (one if these still not "adult").

    1
    « RIP OFF by Best Western Bulgaria...be careful »

    Some time ago, I reserved in Hotel Best Western Plus Bristol, in Sofia. When I arrived at around 21 hours they told me that due to a problem with the electricity they had to change my reservation to a different hotel. I was surprised but trusted best western, even that the lights were working, the clients coming ang going from reception... and even the bell boy was about to take my luggage to a room. Then I arrivved to the other hotel but was really bad, dirty, with liaking water from the toilet, mold on the cealling... I complained and they just wanted to give me a bigger room, but as bad as the smaller one. By this time was already 12 pm and the day after I had to work, so I decided that was just to shut up and try to sleep, but was really a bad Idea, no way to sleep, noise coming from the street, bad smell from the dust of the room and the mold... This was really not the way to treat a customer, they offerd me a discount for my next stay, but is not just about the money, I travel for business and I need to sleep in a comfortable palce, thay canceled my room withoit previos notice, just told me at night when I arrived to the hotel and then sent me to a sh*** hole... No wifi conection in the room, the poorest food for Breackfast, the restaurant closed, and one of the pints in booking that hotel was because there is a restaurant on site and I can easely have dinner there but no, I had to search the vecinity in a place that is not familiar to me, in winter time...You can imagine how easy is to look for this things in a foreign country without knowing the language... My only advice to you travelers, try to avoid Best Western (specially in Bulgaria) if possible, last year I spend 150 in hotels and only Best Western treated me like that. Just avoid them if possible...

    4
    « Good hotel in central location with very good breakfast »

    Very good breakfast (cooked bacon better than in English hotels).Helpful and friendly concierge - an old and nice gentelman. Comfortable bed. Convenient bathroom with cabin shower. Very good central heating (weather was extremely cold). Quite a small double room: between the desk with a chair and the bed it is impossible to move from one side of the room to the other, if one is sitting on the chair.

    2
    « Best west hotel plus Bristol Hotel »

    We booked through booking.com as a **** but when we were there it less than ** - Best west we found a small board wrtten closed & ?? Go to Next door,which was ( Bristol Hotel) - we reserved a big room with high price,but they give us smaller one. - The room without AC,when we call room service, they came to fix it but they couldnt , then they said its not working in all hotel , couldnt fix it till week since its chreas time, then they brought a table fan. - Not quiet, you can hear thesteps from down street. - good stuff, smily & helpful. - clean & tidy,too cozy. - High price with different type or catogrey . - its cheeting , we booked different hotel with defferent catogrey & we found different hotel with different price we pay high price but we get low room. - In booking you can see two different , one high price, scound low& diffrent type of rooms.

    4
    « Good Quality of Services !! »

    Very good quality of services. Quite clean and comfortable. Personel at the reception always prompt to give right indications. In case you go there by car, someone from the desk would gladely accompany you at the parking near by...

    3
    « A night out with friends »

    The check in process was very good. We were upgraded at no charge and the staff were very helpful and courteous. We were taken to the top floor and a very nice room with complimentary wine and fruit. It was very spacious and we enjoyed the views of Sofia very much. At the time we were very happy. We then left for dinner with friends. It is not as close to the center as you would think, it's about a km and will take you about a 15-20 min. walk to get to the sites. It is a nice walk and it has the Jewish synagogue along the way, as well as the newly discovered ruins. When returning late that night we walked in to the room and were hit by an obnoxious smell. We think it may have been coming from the heating vent, but it smelled like rotten sewage. It was very difficult to sleep with such a strong smell. I tried to take a bath in the nice tub, but realized it was not hooked up and even though they paid a lot for such a nice jacuzzi, it was just a regular tub because it didn't work. The breakfast was decent. A suggestion would be (if you wanted to heighten the experience and bring a lot of class to the breakfast area) would be to have someone out cooking eggs to order fresh. Eggs sitting for hours in a steamer just turn to rubber. Also, I would have someone look over the english section of the restaurant information in the rooms. There were many mistakes, and it makes a poor impression to your international guests. I'd be happy to help if needed. We will try other hotels in the centre to try to give people the best option for centre city Sofia. Radisson Blu is my best recommendation for now.

  • 5
    « Great hotel. »

    I came with a friend. We asked quiet room with separate beds. And we got it. The staff is very kind and friendly. The hotel is close to interest point like starting point of a free walking tour or a mall. Breakfast includes everything u might need. Great stay. Only one small note: they didn't wash the curtains for centuries, I think and u can "smell the dust" when u r trying to close/open them.

    3
    « Friendly but poor quality »

    Stayed there for one night with two collegues. The staff is friendly, but it's hardly a great hotel. The decor is dated, the walls are paper thin.and you can hear everything in the next room. Also the rooms on the top floor really have a bad smell and we had to ask to be moved to a lower floor. The breakfast buffet is dissapointing too.

    4
    « Nice Hotel, Fine Location »

    Fine location of the hotel gives you easy access to the city center which is less than 10 minutes walk, yet the neighbourhood is quiet in the night. Hotel has its own parking. Rooms are clean and furniture is fine. Wifi works perfectly, both in the room and in the loby. Breakfast is excellent.

    4
    « A great hotel that is centrally located near all the major sights! »

    My family - made up of two adults and three young children stayed at the hotel for two nights. At check-in, we were swiftly checked-in and taken to view two rooms until we were satisfied that the room allocated met our requirements. I was pleasantly surprised by the attentiveness of the staff. Anyone who has travelled with children will appreciate that any assistance provided is welcomed, especially after a reasonably long journey! The hotel itself is clean and the room ultimately provided to us had all the amenities you would expect from a contemporary hotel although the rooms at the hotel are somewhat small in comparison to other hotels but it was satisfactory for our needs. The bathroom is very modern and tastefully decorated. The shower was great and the strong pressure was certainly required after a day spent seeing all the major sights in Sofia. As others have mentioned, the hotel is centrally located and very much within walking distance or if you simply do not wish to walk, you could use the metro (a short walk of a few minutes from the hotel) or arrange a taxi (of which there are many and importantly, the rates are cheap). In short, if we managed with three young children, I am pretty certain the location will not be an issue for most, since it really is not far at all from the main sights. Separately, there are a number of amenities and eateries close to the hotel so all food junkies are well catered for. The staff have a very good understanding of the local area and are very helpful in providing advice - in our case, the staff helped us arrange our trip into the mountains for some trekking off the beaten track! The street in which in the hotel is located is very much in the Soviet style, which some may find unsettling but there honestly is nothing to fear. Indeed, we met a number of very helpful individuals who were personable and found a number of people who spoke fluent English but be warned many of the older generation do not speak any English and very few signposts are translated into English! I should also add that the hotel provides free wi-fi (a little slow) and the room contains a kettle with tea/coffee services, which you may well use after returning from sight-seeing! The breakfast provided was certainly sufficient although I would prefer that it had some more vegetarian options (a minor grumble). That said, the staff at breakfast was fantastic and the female member of staff was very attentive - regularly refilling items and just appeared friendly. Above all, the best thing about the hotel was the attention to detail from the staff and their initiative to ensure we were made to feel welcome, which extended to the cleaning staff who all had a cheery disposition. That is a sign of a well managed hotel in my opinion. The highest praise of all is that my family would be happy to stay at the hotel again in the future!

    3
    « Ok hotel »

    The hotel is ok for its price range. Rooms are spacious but need some upgrade - a bit worn off and noicy from the trafic. Staff was polite and helpful. Location is not the best but everything is easily reachable by taxi.

    4
    « higly reccomended »

    i spent few nights all year long due to business. nice employee and clean and comfortable rooms. I can surely reccomend this hotel for a short stay in sofia, even the position is very good. breackfast can be improve in my opinion

    1
    « Horrible »

    Booked room for four nights, the location is Good but the service is awefull! We had a triple-Room and the sofa which was supposed to be the extra bed was broken, so the first night I could hardly sleep. They came the next day with a small rollaway-bed... The breakfast was not very Good. The last day they told us to pay for the two robes that were missing! We didn't have any robes in the rooms, but they kept telling us that two robes were missing and that we should pay for it! Stay away from this hotel!

    3
    « Budget hotel option in centre. Perfectly adequate if you are watching the costs. »

    Hotel: Not the best area of Sofia but decent for access to metro station etc. Overall 3 star quality and perfectly adequate if you need to watch the spending Room: Front facing get some street noise but not intrusive. Had all basic necessities including safe, fridge and free wifi. Breakfast and restaurant are actually very good and excellent value for money. I did eat there on several occasions in the evening as not so many choices close by. McD is walkable for those hankering for a burger ! Recommendable as a low cost option.

    5
    « Great »

    If not the best, one of the best hotels in Sofia. Everything was fantastic: the bedroom, the bathroom, the entrance, the service, the location, the food. Not the cheapest but the quality-price was really worth it.

    3
    « Sofia Bulgaria »

    Hotel in good position.Rooms a little worn.Suggest Hotel on website advise guests that tram to/from bus/train station stops outside(6 or 7).Watch out for dishonest taxi drivers.Hotel is in walking distance to main attractions.

 

Getting to the hotel ...

All directions
ˇFrom: Sofia Airport. To reach the BEST WESTERN PLUS Bristol Hotel from the airport, take Prodan Tarakchiev Street, then go left to Cristofer Columb Boulevard, then go to main Tsarigradsko shose Boulevard. When you reach University of Sofia you should keep straight to Tsar Osvoboditel Boulevard and at the traffic light at Hristo Botev Boulevard you should turn right. After 100 meters you will see BEST WESTERN PLUS Bristol Hotel on your left side. Our colleagues will welcome you with pleasure at the front door!