BEST WESTERN Lozenetz Hotel,  Sofia

4.0/5  - based on 261 guest reviews.
23, Street Naum Boulevard, 1421, Sofia, Bulgaria - See map
+359 29654444 +359 29654445

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free airport shuttle
    Free airport shuttle
  • Massage services
    Massage services
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 262 traveler reviews
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The BEST WESTERN Lozenetz Hotel is newly renovated. Located in the prestigious neighborhood of Lozenetz, it is ready to meet every guest with a preference for high-class, warm hospitality and international standards of service. The BEST WESTERN Lozenetz Hotel offers 27 comfort elegant room types and 4 suites with a unique original design. Quality of service follows a 10 year history of the hotel with room service, breakfast, Wi-Fi, flat-screen LCD, richly stocked mini-bar, central air conditioning, and telephones. A restaurant of a European level, a lobby bar with an English flair and modern conference hall pleasantly surprise every guest. The BEST WESTERN Lozenetz Hotel is a symbol of good taste and iconic luxury, but affordable prices for customers who know what they are looking for and how to find it.

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Room 1

Guest reviews


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based on 262 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
101
Verygood
 
118
Medium
 
28
Poor
 
9
Horrible
 
6
Business Business 57
Couples Couples 67
Family Family 40
Friends getaway Friends getaway 32
Solo travel Solo travel 44
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Lozenetz Hotel,Sofia
  • 5
    « Excellent service in Excellent hotel »

    I reviewed the Lozenetz about two years ago and everything that I said then still stands. However, the hotel is now part of the Best Western chain and, if anything, is even better. We had bookings for two separate nights a few days apart. No fault of the hotel - but there were some technical issues with electricity on the date of the first booking. However, we were smoothly re-located to the sister hotel - the Art Plaza, with a free taxi service from the Lozonetz and back the next morning to pick up our car, which we had left in the underground car park. We returned to Sofia five days later for our second booking and everything was fine. We were accommodated in Room 405, which is a massive corner room that has recently been completely re-furbished (as have all other rooms) and were pleasantly surprised by the high quality of the furniture, fixtures and fittings - and by the decor. Probably the best "new touch" of all, though, was the complementary fruit platter and bottle of wine left as part of the standard service (we checked) .. and not as an extra for the issue with our earlier booking. Very good buffet breakfast in the tastefully furnished dining room with even more choices than we have experienced during previous visits. No hesitation in recommending the Lozenetz to anybody seeking a quality hotel in an excellent location for exploring and enjoying the city

    4
    « Better than expected »

    Me and my girlfriend stayed here over 2 nights. We were given a nice surprise on arrival as we were upgraded as part of the hitels guest of the day they run. Room was spacious and looked newly refurbished. Bed was of a really high standard, I didn't want to get up the next day! Bathroom was clean and shower was good, no problems with water temperature or operating etc. The room had a mini bar which was reasonably priced also. Only problem I had with the hotel was the door opening and closing. It was really difficult doing each action and quite annoying!! Location was really good and the staff really helpful. If stay here again if in Sofia. Excellent value for money for what I would say is a hotel better than any Best Western I've stayed in!!

    3
    « Standard Best Western hotel in Sofia »

    Booked into hotel as part of a tour. Comfortable, clean, certainly acceptable - but not memorable . Quiet location. Breakfast buffet was fine. Hotel is at end of a large park (starting close to city centre) with attractive areas.. Possible to walk to city centre, but takes 30 minutes plus.

    3
    « Decent hotel »

    Location is very good and hotel is a basic nice option. It has a very small lobby area not appropriate for meetings. Rooms are good size and very basic. Carpets could use a better cleaning or renewal. Had a street facing room so a bit more noise than I would like... Better off in a room facing back.

    5
    « Fancy and comfortable »

    The hotel is very close to the metro station and to the city center. The rooms are spacious and nicely decorated. The service is good and the terrace brings and extra plus to this location as you can have good food, drinks and relaxing time.

    2
    « Renovated but ... »

    The location was close to the European Union Metro Stn. Breakfast was also good. Receptionists were polite, attentive and helpful. The hotel is old. It was renovated to an extent (windows, halls, stairs) though problems remain. The room we were staying (#207) lacked soundproof, so we could hear the neighbor's talks, coughs, sneezing, etc., as well as everything from the corridor. From the right sight, we had the staff room which became very noisy from 7:30 a.m. when the cleaning personnel got assembled. Besides, these two rooms have a shared balcony (terrace) where the staff used to chat while smoking before starting their job. Every morning we unwillingly "enjoyed" the staff's get-together as its noise and cigarette smoke filled our room from the through the doors and the window. Please notice that not only the room but the entire floor (building?) is non-smoking. Another problem appeared on a rainy night. Because of poor renovation quality, the window in the room has a faulty water drain system. When raining, the water from the drain pipe is leaking. As it falls down on the tin base, it makes a noise similar to a drum beat (no joke). The noise was unbearable. We could get asleep only after putting a book obliquely to the window base to reduce the energy of falling drops. Fortunately, that night was our last in the hotel, so we could survive. Surely, the hotel management either has to solve the problem or at least provide guests a library of books to be used for noise reduction on the rainy nights.

    5
    « High standard, low price...can't ask for more »

    Excellent position, easy walk to the center Easy to find Underground garage cost 8E/day Very polite reception staff and bartender Hotel is old but very well maintained Rooms need refurbishment but still keep high standard Bed were one of the best hotel beds I ever sleep on, so as pillows and crispy white sheets Bathroom was old, same as room but so clean that its unbelievable Our room was at 6 th floor so we got beautiful views on the city and Vitosha mountain Breakfast is excellent, both choice and quality. Really good value for money. Highly recommend place to stay

    4
    « Good choice »

    PLUS: Excellent breakfast, very good location 10 minutes to metro station and 2 stations away from city center, good beds excellent sleep quality. An average three stars hotel, rooms and equipment a bit warn-out. Underground garage but very small and you have to pay extra.

    4
    « Here again! »

    As I said, here again! Again, we use this as a base as we swing in and out of Bulgaria. We were back in the same as last time - aircon was working well against the 35 deg heat outside. The room was just the same - clean but a little careworn Please - somebody hang those curtains properly! Oh yes whilst you're at it - a door on the shower cabinet - as it was intended ?? Minor moans - but then again for the price you can't complain. Nice bed, comfy, well stocked mini bar, clean towels - you can't really complain ( I know I am - re curtains and shower) but these stop it being excellent in its class. Breakfast was the same as ever an eclectic mix of Balkan goodies - for the first time I saw mekitsi ( a kind of dough deep fried - not a doughnut ....but with home made jam and yoghurt they're very nice) but they weren't the best. Anyway, great little hotel - always a pleasure to stay there - good value. Book with confidence

    5
    « Value for your money! »

    Location is very central in relation to the Metro. The City Centre Sofia Mall is within reasonable walking distance, brand new and has a variety of shops - it has a smart supermarket too! The Hotel's rooms were spacious and comfortable and cosily decorated as if you are at home. The bathroom was brand new and very clean! The breakfasts are really worth mentioning with the variety of foods available. Staff were very helpful too.

  • 4
    « Trustworthy Hotel »

    I am currently staying at this hotel. It is very well maintained and serviced. It is located at a quiet residential area but close to Metro station which is about 5 minute walk and the main sight attraction of Sofia can be reached within 10-15 minutes of the subway ride.

    4
    « Good value for money »

    I stayed at this hotel for 5 days. It is located close to the city Center and easily accessible by metro, two stops from the center. Also at a walking distance to two big parks where you can take a long walk. It is simple, don't offer much for breakfast but clean and certainly good value for the money. Staff are also welcoming and helpful.

    4
    « Well situated hotel for city break »

    Husband and I had been to Plovdiv for 5 days before getting the train over to Sofia. We tool a taxi from the station to the hotel - its about 8km by road and cost roughly £2.50 so not too expensive by UK standards. The hotel looks a little shabby from the outside although the reception area was clean and welcoming. The receptionist was very friendly and efficient and spoke very good English. The room was fine - large comfortable bed, blackout curtains - but could probably have benefited from new net curtains and carpet. The air conditioning worked well which was a godsend as it was so warm. The bathroom was ok but the shower tray had a bit of a leak. That said, the water pressure was good and the shower worked well. Breakfast was great - good selection of hot and cold food plus fruit, yoghurt, pastries and baklava. It's not quite the standard I would have expected from a Best Western hotel, but the location is good. The metro stop (European Union) is 2 stops from Serdika where the metro lines cross and 6 stops from the railway station. Good value for money overall. I'd definitely stay again.

    5
    « Great hospitality and facilities for a fair price »

    The hotel is excellent. I would recommend for any person (business or family travelers) that appreciate a kind service with l comfort for a reasonable price. They offer a family room with a double bed and two single. I was in the 4th floor and it was a quiet sleep. The reception was more than attentive helping me to find a rental car, asking for taxis with many smiles and lot of kindness. The facilities are very clean and well conserved. Comfortable bed, 4 pillows available. Soft towel (it is always a hard thing to find) and cozy decoration. I felt home. To a perfect end, delicious breakfast with different options of bread, fruits, beverages, eggs, ham, cake, cheese and desert (baklava). Fantastic!

    3
    « 3 Star Hotel, 2 Star Service »

    I was scheduled to stay at the Best Western Art Plaza right off of Vitosha Blvd and in the city centre. After traveling from Chicago to Sofia for more than 24 hours, I arrived at the Art Plaza to the abrupt notice that I would have to stay at a different hotel. This new hotel was the Lozenetz. The Lozenetz was outside of the city center and very difficult for me to navigate as I am a first time solo traveler. Everywhere I wanted to go, I had to take a taxi, and I felt it affected my trip very adversely because I was really hoping to stay in the xentwe. I arrived at the Lozenetz only to find out that my room was only RESERVED under the card I used, but it had not been charged and I was expected to pay in person. I went through two hours of struggling to get in contact with my bank 5,000 miles away on my cell phone wifi because they would not allow for any other method of payment: not an over the phone payment, not an online payment. I was extremely tired and frustrated with the entire situation, and the Lozenetz offered little to no explanation for the switch of hotels nor the credit card situation. This hotel is not at all accommodating. The hotel itself was clean and in acceptable condition, however their service and hospitality to a young struggling first time traveller was so disappointing. The apathy of the staff of a hotel rated #18 out of 127 was appalling.

    4
    « Valuable choice. »

    In this hotel you can stay for business or leisure and there is not difference at the quality. Good location in Lozenetz distr., one of the nice area in Sofia, green and qui?t. You can reach the downtown by car for 5 min and by walking 15 min. Very good breakfast, very smiling stuff and clean room . You can stay to realx

    4
    « good choice »

    Dec, 2015. One night spent. From the airport you can go by subway, what is new and very cheap. Airport ticket officer gave me a map with metro ticket too , so it is nice. You can find the hotel easy from metro station ( you can find station name in hotel's web page under "contact" ) . Clean with nice design, the bed was pretty comfortable. Bathroom is ok too. Close to hotel is a Mall ( shopping center ) and you can find others by subway. Nice surprise, people speaks English well , I mean if I ask a help from anybody on street ( young or elder ) can speak English more or less. The staff was friendly. In all I suggest.

    4
    « VERY GOOD HOTEL ? »

    about 10-15 mints from the center, really agod hotel , modren room with all the faceliteis, very good bad, very good breakfast, excellent stuf ; they helped me in the receiption what ever i asked, close to the hotel thre is small mal, and few resturants, even metro stastion is close

    5
    « A perfect hotel in general, with a bit of heat control needed! »

    I have to say that the main thing I thought was exceptional about this hotel is its group of cleaning ladies. They were always so pleasant and tidied and cleaned the room every day. The staff in general were all very helpful, especially the receptionist girl who checked me in and the guy who checked me out and ordered a taxi for me. One or two of the other reception girls could learn to smile more, it might make them more approachable. Breakfast was always nice, with a wide range of continental choices from cereals to fruits and drinks. I was also provided with a 10% discount voucher for using in the restaurant upon arrival as well. The room itself was very spacious and all floors have superior WiFi speeds.Not only that, but the building is in very close proximity to the European Union Metro Station, and it's also only a short walk to the city centre as well. The hotness of the room on the whole was quite unbearable at times though, and turning on the air conditioner didn't really help - it sometimes kicked out heat instead of cool air. Opening the window didn't provide so much relief either. One minor problem is the elevator, as there's only one and it's quite small. Personally, I didn't mind taking the stairs, although it could prove to be a bit of a hassle for others.

    5
    « Central location offering value for money. »

    I've written about this place before. All I can say is, that was before it became a best western. Having stayed in best westerns many times, they rarely have a bad hotel - that's probably why they now include the Hote Lozenets? Can't fault the place - the price has gone up though - it's £35 a night! Seriousmy, compare this to a tired travel lodge at twice the price? No competition! Clean and functional, free WiFi and breakfast, what else do you need?? Breakfast is buffet style -- simple but ample. Walk down the road to the main shopping mall - or double to the right and take a leisurely walk down hill past the university buildings to Graf Ignative street and on to Popa (key meeting place for the city centre) central and cheap. Ok if you're facing the road it can be a little noisy if you have the window open - this time we're in 304, last time 204 (balcony) and before that the same on the 5th floor. Really, you can't complain for the money - even if you paid twice the price you couldn't complain. It suits us well for a bsse when we do a flying visit. Book without risk - 4th time - always good.

  • 3
    « A decent choice »

    Room was fairly large and clean. Very warm though, and despite turning off all heatingl that I could, I had to sleep w the balcony door open. Street noise would have bothered me if it wasn't for my excellent earplugs. Hotel has the usual slightly dated decor and cheap perfumed smell that I have come to associate w Bulgaria. Staff was helpful enough when engaged. About 20 min walking distance from the centre, but the metro and taxi are both cheap options. I would recommend if you get a good deal. Breakfast buffet is mediocre at best.

    5
    « Great Value »

    The hotel rooms were nicely decorated with comfortable beds. Decent breakfast. It's just a few minutes to European Union Metro station. I'd highly recommend staying there and enjoyed my stay very much.

    3
    « One night »

    Hotel is located nereby the main street so it is very noisy in the room. Rooms are nicely equipped and pretty large. Service and staff OK. Place is clean; WI-FI working well. Elevator is very small; there fore is you travel with large bags, you should take it one by one and this can take some time. Ratio price vs. offer is honest. If you want to spend few nights in Sofia and pay little but still be OK is this a place to call. Downtown is cca 30 minutes walking distance.

    4
    « perfect for budget with some limitations »

    This hotel offered quality accommodation on budget for my 5 nights stay. The only downside is wifi, which was intermittently cutting off and also different access points for each floor makes it a bit clumsy. Also the breakfast gets a bit repetitive as the same menu items is repeated each day (only the table positions changes) . So that may made me wonder whether they are replenished or recycled?. Overall a quality hotel from Best-western group with real value for money and very close to the metro station (4 min walk). Recommended.

    4
    « Nice three stars hotel »

    This is a classic three stars hotel but the renovated rooms deserve four stars. Clean and modern. Very good breakfast. Free and fast Wi-Fi. Free parking in a small underground garage and a few parking places in front. The location is good, 10 minutes walk to a shopping mall and a metro station. A good price-quality ratio.

    4
    « Pleasant hotel from which to explore Sofia »

    We found the room to be clean and functional, and the bed afforded a good night's rest. The buffet breakfast was varied, and you can enjoy it inside or on the veranda in the rear. The front desk staff was friendly and helpful. There is an ATM practically across the street; this was particularly helpful since this was our first stay in Bulgaria. A modern and quite inexpensive subway line is a short 5-minute walk down the street, and it is only two stations away to get to the city center. If the weather is decent, the city center is a reasonable 20-minute walk. We did both and recommend using the subway.

 

Getting to the hotel ...

All directions
·From: Sofia Airport. The distance between the city center and the Sofia Airport is about 10 kilometers via Brussels Boulevard and Tsarigradsko Shose Boulevard. When you get on Tsarigradsko Shose drive east until the Eagles Bridge. At the traffic light turn left until you reach Boulevard Cherni Vrah and take a left again. At the Sofia City Center turn left and after 300 meters you will see the BEST WESTERN Lozenetz Hotel on your left.