BEST WESTERN Art Plaza Hotel,  Sofia

4.0/5  - based on 174 guest reviews.
Hristo Belchev str, 46, 1000, Sofia, Bulgaria - See map
+359 2 980 0030 +359 2 950 0271

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 174 traveler reviews
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The recently renovated BEST WESTERN Art Plaza Hotel offers high quality service and comfort. The hotel is located in the heart of the city Sofia, just 50 meters from the famous Vitosha Boulevard. The hotel offers 20 comfort rooms, eight superior rooms and six luxury apartments with a unique design, restaurant and conference hall with a capacity of 80 seats. This unique combination makes the BEST WESTERN Art Plaza Hotel is an attractive place to stay for both business clients and groups. Our high quality standards satisfy the most demanding guests and our services include room service, buffet breakfast included in the rate, free Wi-Fi in all rooms and public areas, LCD flat screen television, a richly stocked mini-bar, and central air conditioning.

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Room 1

Guest reviews


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based on 174 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
48
Verygood
 
73
Medium
 
38
Poor
 
4
Horrible
 
11
Business Business 43
Couples Couples 52
Family Family 31
Friends getaway Friends getaway 23
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Art Plaza Hotel,Sofia
  • 4
    « Nice Hotel, Good Location »

    The Art Plaza Hotel is located a couple of blocks from one of the main streets in Sofia, and is very close to shopping and a nice park. Rooms are regular sized and nice. Hotel breakfast buffet was much nicer than expected. Staff was helpful and spoke English.

    3
    « Standard hotel- good for city break »

    Hotel has a perfect location- it is close to metro and city center- all major attractions are easily reached on foot. Room was ok, beds are comfortable. Safe is missing, which is a huge problem- hotel of this caregory must have a safe in the room. Breakfast are standard, nothing exceptional, but would feed you. Stuff is friendly, however very slow. It is a good hotel, if you go to a city break in Sofia, it is a good choice with great location.

    4
    « Average to good »

    The rooms are in average size, little more comfortable than more European hotel rooms. The hotel is clean, good variety of breakfast food. The only disadvantages is that there is no drinks and refreshments in the lobby.

    3
    « Good location, bad maintenance »

    Located close to the Metro and Vitosha shopping boulevard. Noisy breakfast room, with music sometimes at near-discotheque volume. Large top-floor suite, but with a toilet that has leaked each time I have stayed there. I was charged once for mini bar drinks I had not used.

    1
    « Worms in the room »

    Needed one night sleep over in Sofia, and when I saw a good deal on booking.com (36 EUR instead of 110 EUR per night) immediately booked this hotel in central location. Arrived late, directly from the airport after travelling for 15 hours. Check in was nice, without any problems. Room was small, but that's not a problem - I'm there just to sleep. Nice surprise - there is cattle in the room, so I can make myself tea before falling asleep. As it happens, I started boiling and decided to do quick exercises to do something good for my back after such a long trip. As I lay on the floor, I recognize that it is rather dirty. I just put my hand down and picked up one of the dirt particles, and nearly screamed in disgust: it was an actual live worm. I jump up and look around, and hell yes - there are at least 5 big fat white live worms around the bed. Ugh. Went to reception, girl was very sweet and immediately gave me another room. Which was nice and clean. However, in the morning I get an email from booking.com saying that hotel marked me as "no show". Beg on pardon, what now?! Seriously, too many problems for one night sleep over. So, during checkout I ask to refund this stay. The Operations Manager comes out and hits me with already prepared story: he was inspecting room 1 hour before my arrival, it was clean, and apparently, I brought the worms with myself. That's right, I didn't manage even to open my bag in that room, but surely big fat worms travelled with me all the way to make me acquittance in this hotel. As I conclude to my astonishment that this is his word against mine, he just kills me telling that he has 22 years of experience in this business, and I have made mistake to request to compensate me for such experience as this is "not the way it goes". Well, I do have 10 years of travelling experience. This year I was on the road for 166 days. But I will admit, I am lacking of that experience that this Operations Manager showed: I have never faced worms in the room before. Come to think about it, I never had such a bad experience that I would want to ask for refund. First time, and obviously he can see that he can beat me up. His word against mine. I have proof of worms in the room, but I cannot prove it was there before I came in. Amazing. So, if you are lucky and you get a proper clean room - this hotel is nice. If you are not that lucky, you will be accused and made feel filthy just for being there. Disgusting.

    5
    « very nice place to stay »

    Hotel is two steps from boulevard Vitosha, which in fact is the city centre. You can reach everything on food. Staff is extremely polite, kind and nice. If you are going to visit Sofia do not hesitate Art Plaza is the best choice.

    3
    « Comfortable and good location, poor breakfast »

    The room was noisy from internal noise coming from other rooms and also externally - especially on week days - as it is a busy street and, even with no windows open, there seemed to be no noise insulation. A comfortably appointed room, though a small wardrobe. Just about ok for a 1 or 2 night stay. Magnifying mirror and hairdryer provided. Very poor breakfast.

    3
    « Poor service in a nice hotel »

    This could be a lovely hotel just a minute away from the main commercial street in the center of Sofia: Vitosha Boulevard if not for the service. No kindness, no smile, no recognition of Diamond level in BW programme Rewards. Lack of initiative and commitment of the staff. Treating guests as a nuisance. Breakfast below any standards. Unpleasant service. Despite asking for supplement the empty plates (there were most of such) - no reaction. Other products in negligible choice and inedible. Stale bread. The room was fine, spacious with a great terrace. Comfortable bed apart from not comfy extra bed. The equipment was fine. Wifi worked well. Air conditioning OK. Ugly interior - but it is the matter of taste so i won't complain about it. Sofia itself is a very nice city. I highly recommend visiting the city and Bulgaria as well. I will come back to Bulgaria and Sofia with a pleasure but I will definitely choose a different hotel.

    5
    « Very close to Vitosha Boullevard and main history attractions. »

    We had an upgrade room, the room was nice and very clean.All the hotel employees at the reception were very nice and helpfull.Good breakfast. This hotel has a wonderful location only 5 minutes walking to Vitosha boulevard and main history attractions.

    5
    « good stay »

    very clean & helpful staff stayed they for 7+1 nights on the return for the 1 night my room was up graded the transport was very near so was the shops & restaurants good tip to validate your transport ticket or will get a 20 lev find by the inspector there are no signs to say you to do it

  • 4
    « Good central accomodation »

    The hotel is very close to Vitosha Boulevard and to the Central park of Sofia in a quiet area. the rooms are nice and clean but some upgrades can be made to the showers where the curtains are not in the best shape. There is some bad odour coming from the sewage system but the Hotel employees told me that it's because of some works that are ongoing in the area and will be solved soon. The doors are not that soundproofed so you can hear clearly when others are talking on the hallway. Other than that the restaurant is great and the personnel is very amiable.

    1
    « Best weston?..more like worst western! »

    Where do I start. Our double bed was actually two beds pushed together. The room was dimly lit and dated. The bathroom suite was in a time warp with curtains that my nan wouldn't even have up! My main gripe however is that the hotel was dirty?. They housekeeping didn't clean the bathroom thoroughly and to my absolute horror the breakfast room was pretty rank to be honest. The tables weren't cleared, the cups were heavily stained where they haven't been cleaned properly, I picked up a plate ? feeling something underneath I flipped it over to find crusty food stuck to the bottom. The cereal decanter lids were thick with dust and grime, the hot water machine was broken and the there was no bread one day one, then no clean plates on day two. Although these were replenished eventually, the staff working here were not competent enough to do their job efficiently without being prompted. The breakfast set up was just dirty and unappetising and with food and crumbs and stains on every table, this didn't make a good impression at all. Having travelled around the country staying at several hotels, and having stayed with Best Weston in the past, this is NOT what I would expect from a well known chain. To be honest, I was horrified. To boot you didn't even acknowledge that we were on honeymoon. very poor indeed. Note to Best Weston in Sofia?.. Pick up the slack its frankly not good enough.

    5
    « A pleasant and convenient hotel. »

    I stayed in this hotel on my recent visit to Sofia. The room was clean and well equipped. The bed was very, very comfortable. The wifi connection was excellent. I found the staff friendly and helpful. Breakfast was a buffet and plenty of it, too. The coffee was strong enough to raise the dead. I left for a day of touring well rested and energized by that cup of coffee. I'd stay again and recommend it to friends.

    1
    « Not recommended - Unpleasant stay »

    First of all the price: 90€ per double room per night with breakfast is not cheap for a 3 star hotel in Sofia, you can find better solutions. The room was extremely tiny (just the space to move around the bed). The bathroom even worse. The shower curtain too short so that every time we had a shower water come out to the room. Washbasin microscopic. Room looked very old and even bed linen appears too much used and old as you can see from the pictures. When you arrive it is your responsibility to check that all drinks listed on the sheet are present in the mini bar otherwise you have to pay in case something is missing (see photo) Position was good as other gust are saying but this is not enough to justify above remarks, especially if you consider how much cheap taxis are in Sofia. What's even worse is that, just like some one else wrote, is that when you leave the room before they allow you to go, they send someone in the room to check that everything is fine, that you didn't take anything from minibar or stole some thing. This is UNACCEPTABLE. I travel every week for business and this is the first time something like this happens to me.

    4
    « Art Plaza overnight stay »

    We arrived at the hotel fairly late at night due our coach being delayed. The hotel is located just off the main boulevard in the centre and very easy to find (looks for purple 'HOTEL' neon lights). We walked from the coach station (around 30 mins). I wouldn't recommend walking with luggage after dark around the bus station as we were approached by a group of Romani men and felt very intimidated as we stuck out like a sore thumb! However once we reached the main strip it was very pleasant and had a great atmosphere. Great room, a little on the small side, but very much worth the money! We had to check out at 4am and the staff happily prepared some breakfast and coffee for us as we would have missed the inclusive breakfast. Reception booked our taxi to the airport and was around 12 leva. Great stay, great hotel!

    4
    « Pleasant stay in Sofia!!! »

    Pleasant stay at the very centre of sofia. Staff was very helpful and communicated well in English. Rooms were clean, wifi worked well in the room provided. Room was slightly small but it was recently renovated and very clean. Breakfast was good!!! Highly recommended!!

    5
    « Nice small hotell »

    Unique location. Helpful, friendly and kind staff. Cleanliness is a level rooms are spacious and comfortable, furnished with style. Breakfast is very rich and diverse. Excellent ratio between quality and price.

    5
    « Small budget room »

    Location is the best part of this hotel, just 2 mins away from shopping and food places and Ugo which is a 24 hrs cafe. Staff at hotel is nice polite and helpful. Breakfast is nothing much but this hotel is good value for money.

    4
    « All you need at the right price »

    The hotel is not new at all, but the price is perfect for the location. In 20 meters you will be in the center of the pedestrian life, the main street full of restaurants and bar. Very nice for people watching activity.

    4
    « Great small budget hotel very close to Vitosha Blvd »

    Great price for money, extremely helpful front desk. Just one block away from Vitosha and at walking distance to Sofia's major attractions. Good for families. Minor problem with the shower at room A44. Nice breakfast. Beware of parking on the street! Blue zone!

  • 3
    « Not bad, not great either »

    The good parts: location is great. Only a few minutes walk to the city center. The aspect of the hotel is interesting and our room was quite beautiful (a nice shade of purple). Bed was pretty comfortable as well. Staff was ok on the friendliness level. The bad parts: there was a strange smell in the room, no idea why, because the room was very clean. The parking was expensive and we had the feeling we were ripped-off.

    1
    « AVOID AT ALL COSTS »

    I booked this hotel over a month in advance. On arrival i was told the hotel is over booked 9 June - McEvoy . They didnt offer any graphology or compensation. Just told me an alternative hotel is secured. No information where is the new hotel and the name. After arriving in the new hotel called BW Lozenetz , i realized the location of the new hotel is very far from my meeting location which was on Angel Kantchev st. Do not trust this property and avoid at all costs. . Sofia has so many options to chose from. Never again.

    4
    « Nice small hotell near restaurants and bars. »

    I was here for 2 days on business trips. The hotell is located 15-25 minutes from the Airport which is good. The location is really good if you want to live close to the aveny with all the restaurants and bars. And 20 meters from the hotel you have an local beer maker. The rooms was clean and nice, normal size. If you want spectacular view from your window then this hotell is not for you. But if you want an hotell close to the center which is nice and for a good price - then this is a good choice.

    3
    « Average Hotel in Sofia »

    Bad- Definitely not a 3 star hotel. The rooms have a bit of smell maybe of the fitted carped not cleaned also bathroom the sink was leaking water on the floor. Breakfast was quite small. The hotel service was average too. Rooms want to be renovated for sure. The wall are so thin that you can hear everything what the guest on the same floor is doing. Good - Not expensive, Location, good wifi

    5
    « Trip to Sofia »

    The hotel is ideal!! very good prices, exactly in the city center and the staff were very friendly and helpful. Sofia is a great place to visit with you family or with friends. I wouldn't recommend though for young couples. There are a few good sightseeing and nightlife. I think 2-3 days are more than enough to explore it, since is a small city. The zoo is really nice with many different animals. Overall it was very cheap. Hotel, meals, etc.

    2
    « This hotel deserves a 2. beware »

    I'll start with the location as it's the only good thing I can think of. It's a 2 min. walk from the central street of Vitosha loaded with restaurants bars and shops. I got a room on the 1st floor, it's very low and felt like I'm sleeping right on the pavement of the street. NOISY! windows are not double paneled and you can hear everything, walls are not soundproof either. could hear every step of the next door rooms. Rooms are small and outdated. hardly any closet room, and barely room between the end of the bed and the wall to pass. Breakfast is extremely minimal with a very small selection, low quality.

    5
    « Fantastic hotel in centre of Sofia »

    I stayed in this hotel for nine days this easter. I can't judge the other rooms, but I had a suite on the fifth floor, two large rooms, very comfortable, and to a very cheap price compared with other large cities. The breakfast was excellent.The main pedestrianized street was just around the corner. Everything was perfect with this hotel.

    4
    « Downtown and new. »

    Newly refurbished rooms very confortable. This hotel Is downtown. Reception not very big and not prestigious to arrange business meeting. Terrace in fifth Floor for smokers. Service Very kind. Rooms very Well cleaned. Wi-Fi working on every Floor. Suggested for short visits in Sofia.

    4
    « One night stop over in Sofia »

    We chose to stay in Sofia before heading to Bansko as our flight arrived really late. On arrival at 3am we were greeted by a very friendly and helpful receptionist. Our room was really clean and tidy, plenty of space as we had our 10 year old daughter with us, she was on the sofa bed. Plenty of choice at breakfast which was included in the price. We'd have been happy to stay there for several nights, the location is good, just steps away from Vitosha Boulevard. Our only niggle was that it was incredibly hot and stuffy, welcome when the weather is cold but it was unseasonably mild outside!

    4
    « Good breakfast, excellent location »

    Hotel is located right next to bustling pedestrian street full of nice restaurants, cafés and shops. Metro station is also right behind corner. Breakfast was good buffet. Room was quite small and hotel simple, but classy and clean.

  • 4
    « Worth the price, Right in the centre of Sofia »

    The hotel is right in the centre of Sofia. Very well located, just 10-20 meters from the main walking street .. The hotel serves average breakfast.. This hotel has not many rooms but it has good room .. It has really staff .. The hotel staff was always very friendly and helpful.. Special mention of Mr. Dmitrov (Mitko) who was at the reception when I arrived late night. Helped me a lot.. was his 03rd or 04th day at the hotel .. Was clever to reply to questions .. I arrived late so ordered food for me .. .. Keep it up

    4
    « Greate value for money »

    Greate value for money!!! Position of hotel is perfect, right on the main walking street. Staff is friendly and polite. Room was clean and comfortable. Only issue with this hotel is - NO PARKING. Breakfast could be better. If you need decent hotel with excellent location - right choice !

    4
    « Value for money »

    The stuff and the manager were very helpful, especially the afternoon shift in front desk was very kind and her english perfect. The bed was amazing although the rooms would be great if they were bigger.

    5
    « Rajeev india »

    Best hotel for location shopping eating and business value for money very good breakfast very clean room staff very good big room everything perfect if you are in sofia this is best hotel for you all shops restaurant next to you just 1 minute walk

    5
    « Nice and reasonably priced »

    A very ni e hotel close to the main shopping area. Breakfast was very good and included all that one might desire. Lovely colourful room. The upgrade for a suite was fantastic. Staff were ver nice and polite and spoke very good english. Rooms were always nice and clean. A must return location.

    5
    « Great stay in the heart of Sofia »

    Art Plaza Hotel is set in a fantastic location in the city centre (just off Vitosha Blv which is a great shopping and dining area). Staff is very polite, helpful and speak good English. Breakfast is very good with lots of varieties. The room is rather small but cozy and warm. The bed is very comfy. WIFI connection was good too. Interior is nice quite contemporary which i liked.

    3
    « Central Location, Good breakfast, TINY ROOMS »

    We booked superior bedrooms and they are very smallll bedrooms like any other room. The room is very dissapointing, however it is in a very good location and the breakfast is very good. Bar and restaurant only opens in the morning for breakfast hours

    5
    « Looks like a 4* Hotel »

    This hotel pleasantly surprised me! It looked like a 4* hotel. Very professional staff and the room was really nice, warm and cozy. Very close to the city centre (5 mins walking distance). We could store our luggage after we checked out, which was really helpful. Thank you for making our stay a pleasant one. Will visit again.

    5
    « Excellent! »

    The hotel has great location in the city centre. Staff is very pleasant and helpful with good English. Breakfast is very good with lots of varieties. The room is cozy and warm. The bed is very good. Internet is good as well. Interior is nice. Nothing to add. I will stay there again !

    4
    « Comfortable, friendly service and a great location »

    We stayed for two nights in a suite with our two teenagers over Christmas 2015. Although as other reviewers have said the decor is slightly tired in places, the room was spacious, the free wifi excellent, the double bed and sofa bed both very comfortable and the bathroom clean and stylish with a powerful shower (although you had to be careful to position the shower head to stop water flowing over the edge of the bath onto the floor). Breakfast was the usual hot and cold buffet with nice juices, replenished regularly. We were very impressed with the great level of service both by email beforehand and in person. Our flight arrived early which meant our taxi shuttle was a bit late arriving at the airport to meet us. The girls on reception could not have been more apologetic and helpful, and gave us complimentary mineral waters and a huge bowl of fresh fruit to say sorry. The location is excellent, tucked away in a quiet street just off the main pedestrianised shopping street, Vitosha Blvd. Would happily stay here again.

  • 5
    « The perfect place to stay in Sofia, for everyone »

    I was in Sofia for work during december 2015: I've had to follow the installation of a shop in Vitosha Blv. I've choosen this hotel because it's very very close to the most famous street of Sofia, and the reviews were very good. After staying I've absolutely not changed my idea: all was perfect, from shuttle service to and from the airport, through the clean, quiet, order of rooms, up to the breakfast buffet: varied, rich, suitable for anyone. Personally I ate every morning yogurt, fruit, cereals and coffee, but there were many desserts of all kinds and a selection of savory dishes (vegetables, cheese, cold cuts and so on). The staff is helpful, very polite, friendly and welcoming, so are the drivers of the vehicles carrying clients to and from the airport. Even the last day, ready to depart on the night, I could not have breakfast: at the reception desk I found a pouch with a croissant, an apple and a bottle of water, prepared to not skip breakfast. At the time I left, despite my stay was for work, I was really sad! I hope to return in future to Sofia, and staying in the same hotel! Very very very recommended!

    4
    « Friendly staff and great location »

    This hotel is Ideally situated for main pedestrian shopping street. The Staff are very friendly. Breakfast buffet is a bit basic, same every day. The rooms are very clean and nicely decorated. would definitely recommend staying here.

    3
    « Ideal location for a short stay... »

    I stayed the Art Plaza with friends from 6th ? 9th Nov 2015. The hotel is ideally located for the city centre with lots of bars/restaurants within a very short walking distance. A Metro station is also just a short walk away. At some point the overall hotel decor would have looked great but now it is somewhat tired and dated and would benefit from updating. My room and bathroom were clean but the carpet could have done with a good scrub. The bedding was nice and fresh, the bed was comfortable and the shower was great. The hotel and room were nicely heated. The breakfasts were a basic continental style with plenty on offer although the bread wasn't very fresh. The staff were very friendly and helpful and gave us good advice when we had any queries or questions. The free WI-FI was available all over the hotel. The hotel suited our needs considering the duration of our stay and I would certainly stay there again. To sum up I would say that this hotel is ideal for location for short stays but don't expect plush.

    3
    « central location »

    The hotel is very close to pedestrian area - Vitosha boulevard. By walking, it only takes to reach there just 3 mins. The hotel room was average. In my opinion, it provides min. needs. The man in the reception was not so kind. Actually he is kinda sulky. He didnt even say goodbye, goodmorning etc. The breakfast was also not so good. When we went to breakfast 9.45 (15mins left), only one croissant was left. At the same time many guests came to breakfast and we couldnt eat a croissant! They should have been renewed it. Ok, at 10 am they can pull over everything but till then they have to provide everything. Therefore, we did not have the same rights with the other guests. Because I only eat croissant at breakfast when I m in abroad. Dont like the hospitality in that hotel. Best western, huh !

    1
    « the worst hotel i have ever stayed »

    i have no words for this hotel...the worst service..imagine we made our beds instead of the room service!we booked a room for 4 person and they gave us for two..then they gave us one more room for the other 2 person and we obliged to pay 100 euros extra...in a few words the worst ever...it would be better on a camping!

 

Getting to the hotel ...

All directions
·From: Sofia Airport. Take Brussels Boulevard, when you reach Tsarigradsko shose go straight until you reach Sofia University and take a left. Continue on Patriarch Evtiimii Boulevard until you reach Vitosha Boulevard where nearby you will find the BEST WESTERN Art Plaza Hotel which is located nearby at Hristo Belchev, str 46.