BEST WESTERN Hotel Colonel by Inn,  Smiths Falls

4.0/5  - based on 166 guest reviews.
88 Lombard Street, K7A 4G5, Smiths Falls, Canada - See map
+1 613 284 0001 +1 613 284 0694

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 166 traveler reviews
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This Smiths Falls, Ontario hotel provides modern conveniences in a picturesque riverfront setting. The BEST WESTERN Colonel by Inn is conveniently located on the Rideau River in the tranquil town of Smiths Falls. Guests to this Ontario hotel will enjoy easy access to key area attractions and business locations including the Historic Rideau Canal, golf courses, the Heritage House and the Rideau Canal Museum. Or enjoy the brand new Railroad Theatre for those who like live theatre, concerts or movies. Perfect way to enjoy a weekend in Smiths Falls. Each well-appointed room features free high-speed Internet access, flat panel television, long distance access, toiletries, iron/ironing board, coffee/tea maker, and each with a Serta Perfect Sleeper mattress for the perfect night sleep. King size beds and other upgraded amenities are available in select rooms. Built in 1990, The BEST WESTERN Colonel by Inn has conference room facilities and a seasonal outdoor swimming pool. A friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Smiths Falls hotel! Enjoy your stay.

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Room 1

Guest reviews


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based on 166 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
61
Verygood
 
62
Medium
 
30
Poor
 
3
Horrible
 
10
Business Business 48
Couples Couples 47
Family Family 40
Friends getaway Friends getaway 13
Solo travel Solo travel 9
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Colonel by Inn,Smiths Falls
  • 4
    « reliable stay »

    not fancy but comfortable place to stay. As it was November it was quiet which is good for me. Room was adequate, and a staff accommodating. Continental breakfast was fine. Business was in Perth but the cost of staying there was quite a bit higher

    5
    « Nice stay »

    Friendly service and excellent breakfast. Food rooms well equipped. Nice little town but to find quality food isnt easy. I can really recommend this hotel! Visit the old train bridge and the harbour area.

    4
    « Comfortable Stay »

    We stayed 1 night at this hotel while attending a festival in Merrickville, Ont. It is a 20 minute drive.Staff at front desk very friendly. We had a clean room with a Queen bed, fridge and clean large bathroom.Complimentary breakfast had a choice of cold and hot items constantly being replenished.There are shops and restaurants nearby.We would recommend this property and if in the area would choose to stay here again.

    5
    « short stay in smith falls »

    This Best Western was a very clean and quiet hotel. The front desk receptionist was very friendly making our stay great! It does not have a pool etc. but we only required an evening /night stay as we were visiting friends. It was a clean place to stay in a very small town

    5
    « Excellent Stay »

    We were met by a pleasant desk clerk. The room was clean and neat. I had an appointment at a local car dealer for service that ran longer than expected and unfortunately miss breakfast so i am not ale to comment.

    5
    « Quick stop over »

    Had a quick lay over in Smith Falls. The hotel is in an awesome location as everything is within walking distance, which is nice, when you've been in the car for 5.5 hours. The rooms were clean and the beds were very comfortable. The staff was very friendly and helpful with recommendations of what to do and where to eat. We would stay again for sure

    3
    « ok but not the best Best Western »

    We stayed one night in Aug, planned on 2 nights but moved on. The room was fine, queen bed, clean, washroom clean, quiet in the back area, the usual Best Western. The building was renovated from another brand. A few things didn't impress us...I originally chose it for the outdoor pool, it was in need of a pool attendant, scooping leaves, debris etc, just looked deserted. Air conditioning was good, ice machine worked. There is a second floor but no elevator, the main stairs go up in the centre at the front desk. I felt bad for the front desk employee as he worked everything, alone. Including phones, check in, folding the laundry for rooms, getting amenities for rooms ie: box of tissue....to the poor lady in the morning who struggled to keep the continental breakfast stocked while scooting over to answer phones. Everyone was nice and accommodating, just busy. Come on owner, hire another employee at least for the morning rush, and afternoon check in. Overall a decent room, $139.00 because it was a Friday which drives me crazy...$129.00 with CAA discount

    5
    « Fantastic experience »

    3 friends and I were passing through the area on our motorcycles. After a long 4 days on the road, all we needed were clean and comfortable accommodations. This being our first time in Smith's Falls, we had nothing to go on, made a quick phone call prior to getting into town, to ensure that the Best Western had a room for us. What a great surprise. The staff at the front desk were incredibly friendly and personable. Our rooms were not only very clean, modern and spacious, but also very reasonably priced ($119 with discount). The included continental breakfast was nothing special, but I wouldn't expect more from a continental breakfast. I speak for all 4 of us when I say that we won't hesitate to stay here again.

    5
    « Better than we hoped for »

    We were visiting relatives nearby and needed a place to stay overnight. We booked this hotel because it seemed decent and was close by. We checked in late afternoon and were greeted by Paul. He was so friendly and helpful. He drew a map showing how to get to the main street area and suggested we walk by the water. He also recommended a place for dinner which was very good. The room was much nicer than we expected. Very clean, smelled nice and the a/c worked well. They don't provide shower caps and the curtains could have been a couple of inches wider to block out more light, but the beds were comfortable and the room was quiet. The breakfast was also pretty good with a selection of breads and items to make breakfast sandwiches with. My husband asked about the gluten free options and they gave him GF cereal and almond milk. The morning staff were just as friendly as Paul was the night before. We would stay here again if we are ever in the area.

    5
    « Excellent hotel, quiet with outdoor pool. »

    We really enjoyed our stay. The AC worked great and so the air quality of the room was excellent. The outdoor pool was perfect after a hot day. Overall, everything was clean and comfortable, and we would definitely recommend this hotel to anyone in the area.

  • 4
    « Excellent Stay in Smiths Falls, ON »

    The rooms were clean and comfortable. The pool was a perfect spot to relax upon our arrival - and have fun with our grandson. The best part of this facility was the welcoming staff. They really made our stay enjoyable.

    5
    « A comfortable stay »

    My wife and I found this hotel to be convenient, welcoming and comfortable. We were here for two nights and enjoyed typical continental breakfasts in an atmosphere that was warm and inviting. We were impressed with the cleanliness of the food area as well as its presentation. The staff did all they could to make certain that our stay was a pleasant one. We would not hesitate to return.

    5
    « Better than wonderful »

    Recently stayed for the long weekend and brought our dog. Had never stayed at a Best Western although we travel frequently. Saw the reviews on TripAdvisor and booked. Blown away by the cleanliness of the hotel and room, the helpful and friendly staff and the amazing breakfast available. Close to everything. Frankly didn't want to leave. A better than wonderful rest and experience. We hope to return soon.

    3
    « Touring »

    The hotel was nice,staff friendly..Outside pool main reason we picked this hotel..The pool pump was off because of outside construction on hotel.Pool was dirty would not use it..Road out front of hotel also under construction,so there were some traffic issues and noise as well.But it all boils down to the pool,it was hot,humid and all we wanted to do after looking around town was relax in the pool.

    5
    « Escape to FANTASTIC Best Western COLONEL BY INN »

    Hotel is very clean, comfortable and excellent in terms of maintenance. Location is also excellent. A five star rating from me. Thank you kind and honest hotel front desk staff. The best place to stay in Smiths Falls.

    4
    « comfort »

    The Smiths Falls location is very comfortable. Rooms are up to date and no issues with anything was experienced. I have stayed here several times while on business travel and would recommend this hotel when in the area.

    3
    « Clean room »

    This is your average Best Western. Stayed the night in Smiths Falls for work, and was able to check in early which was great after traveling 5 hours to get there. As a platinum rewards member, most Best Westerns acknowledge this with a free upgrade if available or a bottle of water and snack, but not at this location. Oh well, not a big deal. Room was very clean, bed was extremely comfortable, but the pillows were not great. Enjoyed the fact there were black out blinds. I wasn't able to sample the free breakfast as I had to work. Would most likely stay here again by choice if I am ever in the area.

    5
    « Great hotel »

    This Best Western hotel was clean and the staff were friendly close to all the amenities, the wi fi was fast and the room meet our needs with comfortable beds and adequate room area. Good value for money.

    3
    « Nice clean hotel »

    One night at this nice clean hotel..Definitely the best in Smiths Falls. The pool was not open but it was cold so that was fine. Breakfast was good although they no longer have sausages with the free breakfast which was a bit disappointing..aside from that great place!

    3
    « Smithsfalls Bestwestern »

    The pool was advertised on your website, arrived and found out it wasn't swimmable. It was over 30 degrees outside and couldn't use he pool. In my room, the drawers were closed and remained closed when I didn't have my belongings in them. Once I unpacked and placed my belongings in the drawers, they would just roll open and stay open, which posed a problem with getting up in the night and forgetting the drawer was open. Potential injuries. So I made sure I would tape them shut, but for the money I'm paying I shouldn't have to do that. The fan in the bathroom was not working properly and was extremely loud when turned on. The sound was quite obnoxious and bothersome. For the breakfast it would have been nice to have breakfast sausage with the eggs or bacon.

  • 4
    « Yes Yes Yes »

    I have been using this same Hotel for the last 5 years at the same time every year and have never had any problems. We have been pleased with everyone from the front desk to those that clean our room. Definitely recommend this Hotel!

    4
    « Area »

    I have stayed in Smiths Falls several times when I travel the area. Nice hotel when off the major highways. Breakfast menu has changed since last visit with limited hot items now which I enjoyed as a morning start. Overall good rating

    5
    « Time to Relax »

    This property offers a warm and relaxing stay. The décor is homey and welcoming. We had a whirlpool room, very enjoyable after a long day. We were advised of good restaurants for dinner and provided with a map to help with directions. Service by the staff was excellent. We were there before the open season for the pool, hopefully next time.

    4
    « Clean and tidy, good breakfast »

    Surprisingly cleaner than most hotels, decent staff, low rates, comfy beds, very clean bathrooms. All that you need, not many perks...essentials. Ok place to stay for this area. Free parking and wifi. Walking distance to groceries and restaurants.

    4
    « Small but comfortable »

    Stayed two nights for a conference in town. The hotel staff is friendly, the rooms are well appointed and clean. Breakfast is standard fare. Shopping and other fast food establishments very close. I would stay here again should I be in the area for overnight.

    4
    « Overall very satisfied with room. »

    We stayed here for the night and got a room facing the front of the building with a king bed and sliding doors on the first floor. We were very satisfied with this room as it was clean and inviting and we especially loved having the sliding doors which I believe only 2 rooms are lucky to have. It was a Wed night so not much traffic and there was no noise at all. Simon who was working the front desk was very professional upon our arrival and very friendly. We enjoy a lovely continental breakfast in the morning consisting of home fries, sausages, scrambled eggs with ham, green peppers, onions and cheese on top. They also have many other items such as cereal, waffles, toast, yogourt, fruit, juices and tea or coffee. There is also a Toronto Star available for you if you like. Never an issue here,..quite clean and the staff are all amazing, thank you.

    5
    « Business Trip »

    Very clean and welcoming hotel. Seemed to be fairly new. The hotel was comfortable and quiet. Enjoyed having a breakfast included to save finding somewhere in the morning on the way to meeting. Would recommend to others.

    5
    « Close proximity to running event »

    Within walking distance to start line of Spring Fling Running Thing (2K through Half Marathon running races) on April 17th. Checked in the night before from Ottawa, had a good breakfast and walked over to the event (10 min.) Clean and quiet hotel. Great experience.

    4
    « Nice Find »

    I came across this property about a year ago. I was looking for hotel outside Ottawa that would be more on my travel route. Nice find in this Best Western. Comfortable with everything I needed for a business stay.

    4
    « Comfort »

    Well maintained property. Not always easy to find such great accommodations in smaller towns when on business travel. Rooms are up to date and all services are fine. Good selection on the breakfast table to start the day off. I will come back.

  • 4
    « Do stop By, when in Smiths Falls. »

    Great price. Close to local ammenities. Clean rooms. Nice breakfast assortment. Would suggest installing comfort height toilets if renovating in future. Do stop By the Colonel By Inn Hotel if you need a place to stay in Smiths Falls. I'll stay again for sure.

    5
    « Best spot in the area »

    It is not the first time I have stayed at this hotel. I must say that it is one of the" best" Best Westerns I stay at. The staff are just so super friendly and helpful, the place is spotless. I enjoyed WIFI in my room and the breakfast was fantastic.

    3
    « Unhappy with Room due to Overnight Noise. »

    We stayed here last evening for one night. Unfortunately we got a room at the back of the hotel and we were very disappointed. After we checked in, there was a McDonald's 18 wheeler that parked in the back parking lot behind our room and the driver had the generator on the truck going all night. This was very disappointing as we literally did not sleep allll night with the noise. Never again will we stay in the back of the hotel again. There is plenty of parking on both sides of the hotel and the driver just had to walk 3 minutes back,..and I am sure the hotel staff probably know this but unfortunately I am sure we were not the only guests who suffered a sleepless night. Otherwise, our room was clean as it always is, there is never an issue with that. We had a nice continental breakfast of sausages, scrambled eggs with green peppers, ham and cheese as well as home fries. There is also lots of toast, muffins, yogourt, tea, coffee, juices and fruit and cereals. The desk clerk was noticably upset at one point when she had to clean up some of the opened sugar packages, tea wrappers and stir sticks that were left on the food counter. But in everyone's defense, there is no nearby garbage or even a paper cereal bowl left for this purpose. We shall return as this is literally the best place in Smiths Falls, but we will get a different room.

    4
    « Well-Run! »

    The staff can be proud of their work. The room was very clean and up-to-date with built-in fiberglass shower, flat-screen television, and comfortable mattress & bedding. The free breakfast had real sausage, home fries, and scrambled eggs along with the usual English muffins, etc., and though the hotel was very busy on a Thursday night, there were plenty of seats available when we went down about 8 a.m. on Friday to the small breakfast area. We plan to stay here again the next time we attend an entertaining show at The Station Theatre on Victoria Street, just five minutes away.

    4
    « Good place to stay! »

    The staff were extremely helpful and kind. The hotel was clean and safe. I found the bed incredibly comfortable, and it was quiet all night. I had a great sleep. There were many breakfast options - not just muffins

    4
    « Simple but Clean »

    Nice hotel with basic amenities. Good price. Our room was clean. Continental breakfast decent. Bed comfortable. Good strong shower. Excellent friendly and helpful staff. Would stay again if in the area.

    4
    « Always a Good Stay »

    This is our go-to hotel in Smiths Falls. The staff has been consistently friendly and helpful. The complimentary breakfast is good (though mostly premade) - with a wide selection of food. Most of all the hotel is usually fairly quiet and is always clean.

    5
    « Great value »

    Courteous, friendly staff. The breakfast had offered a great variety of items (eggs, home fries, sausage, bagels/bread, fresh fruit, muffins, waffles). Close to restaurants and shopping. Inviting lobby with comfy chairs and access to computer and printer.

    3
    « Clean Rooms »

    The housekeeping staff (Ann and Glenda) were very friendly and helpful. The breakfast was very good (catered by the Roosteraunt). The only problem with breakfast was that there wasn't enough seating for everyone and the time to get breakfast wasn't long enough and on the hour would clear all food away even though people were still trying to get something to eat. You would have some people sitting there reading the paper or just talking and drinking coffee with no common courtesy for the rest of the patrons who haven't eaten yet. The tables weren't cleaned either until after breakfast was all done. Some of the front desk staff need a course on customer service. I didn't get her name but she was young and blonde and was so disinterested and what I consider lazy. We were there for quite some time. The pool is outside and not heated (so the water was quite cold) and the chairs are dirty, some broken and no umbrellas for the sun.

 

Getting to the hotel ...

All directions
·From: Ottawa. Take Highway 417 West to Highway 7 to Carleton Place. Follow Highway 15 South to Smiths Falls. The BEST WESTERN Colonel by Inn is on your right. ·From: Peterborough. Take Highway 7 to Perth. Follow Highway 43 West to Smiths Falls. The BEST WESTERN Colonel by Inn is on your right. ·From: Montreal. Take Highway 40 West to Highway 401 West. Exit Highway 29 North to Smiths Falls. Turn left onto Lombard (Highway 15). The BEST WESTERN Colonel by Inn is on your right. ·From: Toronto. Take Highway 401 East. Exit Highway 15 North to Smiths Falls. The BEST WESTERN Colonel by Inn is on your left.
 

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