BEST WESTERN Hotel Empire Towers,  Sioux Falls

4.0/5  - based on 333 guest reviews.
4100 W Shirley Place, 57106-0707, Sioux Falls, United States - See map
+1 605 361 3118 +1 605 361 9744

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • High speed wireless
    High speed wireless
TripAdvisor Traveler Rating
based on 337 traveler reviews
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Welcome to the Best Western Empire Towers! Take a dip in our indoor heated pool, just one of the many things to keep our guests staying at our Sioux Falls hotel longer. When looking for Sioux Falls hotels near Empire Mall, our hotel is less than half a mile away. You'll also be minutes from the Falls Park Visitor Center. Getting away from it all is taken to another level here. Fresh baked cookies in the evening Sunday-Thursday is a touch of home and a perfect treat during your stay. Whether you're headed to the Sanford® Sports Complex for an event or hiking one of the local trails, we know it's the little things that make your trip special. Free high-speed Internet and a free full hot breakfast make your stay even more comfortable. Before heading out for the day take in our generous buffet spread featuring waffles, fresh pastries and fruits, yogurt, cereal and bottomless 100% Arabica coffee. LifeLight in September and the annual Jazz Fest in July is just a couple of local events that bring crowds to the region. If you're here to visit a loved one at Avera Heart Hospital or Sanford Children's Hospital, you can enjoy a quick commute from our Sioux Falls hotel. Guests in town for events at the University of Sioux Falls or Augustana College can also get to campus in just a few short minutes. From the Sioux Falls Arena to the Dakota Alliance Soccer Ringneck annual event, location is superior here. Our Sioux Falls hotel is also near Dawley Farm, Ravens, Marmon/Keystone and the Sioux Falls Arena, perfect for business travelers who want to be near their daily destinations. Just don't forget a hearty American breakfast and your afternoon cookie even while here for work. It will help get you through the day so you can enjoy some well-deserved leisure in the evenings. Reserve a room at the Best Western Empire Towers today and feel at home!

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Room 1

Guest reviews


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based on 337 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
160
Verygood
 
120
Medium
 
41
Poor
 
12
Horrible
 
4
Business Business 48
Couples Couples 110
Family Family 114
Friends getaway Friends getaway 24
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Empire Towers,Sioux Falls
  • 5
    « Business Trip »

    I am always highly satisfied with this property, the staff is always caring and friendly! Rooms are clean, a shuttle service is available upon request. I have never had a bad experience with a Best Western property!

    4
    « Passing Through »

    This hotel is clean, neat and seems to be well managed. Most of the fixtures and furnishings are relatively new. Breakfast was fine, if not particularly memorable. The location is near the intersection of the Interstate (I-29) and a major arterial, but off the street, so finding your way to the driveway can be a little tricky; fortunately, there is a good-sized sign and it is relatively well lit. The only downside in my mind is that the neighborhood is mostly strip malls and other ugly commercial buildings. There is not much in the area other than discount stores, a few chain restaurants and car dealerships. It was fine for a trip passing through as I was doing, but it wouldn't be a destination spot, I don't think. The staff seem very eager to please.

    5
    « Great Place to Stay »

    We were on our way home from Montana to Minnesota and needed a place to stay. Found this hotel via their website. It was a little hard to find but was a great hotel. Everything was clean and ready to use. The front desk was very well organized and checked us in quickly. The room was ready, clean and well stocked with items.

    5
    « Great Value and Friendly Staff »

    We arrived later in the evening and Ronna checked us in. She was very welcoming and answered all of our questions. She was able to check us in using 2 best western gift cards. Its hard to find a place that is able to use 1 let alone 2. Great Job. The room was clean and had updated decor. Bed was comfortable and the hotel was quiet.

    5
    « Extremely Accommodating Employees »

    Ronni, the front desk clerk, was very helpful and accommodating to our needs/wants. She was extremely friendly and understanding. The rooms look like they have been remodeled recently and are very nice. They have a pool that's open until 11:00pm. Plenty of parking. I would highly recommend this hotel!

    4
    « Decent Location »

    This place was good enough for an overnight stay. Close to the Empire Mall and several chain restaurants. Seemed to be a favorite for construction workers, however. My beautiful daughter was oogled and catcalled upon our arrival by the guys playing Cornhole in the parking lot. Not a big deal, but unexpected and undesirable. Clean room and ok breakfast.

    5
    « Business »

    Hotel is great, the staffing is great and it's really in decent location for about anything you could want to eat, price is fair rooms clean and comfy beds . They also offer a good breakfast, the wifi is good

    4
    « Pleasant Employees - Full Breakfast »

    Best Western Empire Towers in Sioux Falls is reasonably priced, clean, and included a good, hot breakfast in a relaxing environment. Employees were pleasant and helpful -- we asked for an extended check-out time at arrival and they were able to accommodate my unique needs (surgery early in the morning and Dr appointment that afternoon) by allowing us to check out a couple hours after the usual check-out time. This was much appreciated!

    5
    « Clean Comfortable Overnight Stay »

    Staff was friendly when we checked in late because of storm. The hotel was very clean, comfortable, good atmosphere. Great location right off highway. I tend to favor Best Westerns and this one was a great place to stay.

    4
    « Anniversary Party »

    A decent hotel for the price. Good location, good breakfast. Hotel staff was efficient and friendly. The only problem was load plumbing was we could hear water and pluming noises very early in the morning

  • 4
    « Comfortable Overnight in Sioux Falls, SD »

    It's nice getting off the road and into a comfortable bed and clean sheets that actually smell clean and fresh. That is my lasting impression os the BW Empire Towers. The staff was pleasant and helpful, the WiFi was reliable and had a good signal and the breakfast had a good variety of hot and cold food, including fresh fruit. The heating/air conditioning unit was a bit loud and the mini fridge had a wet shelf and ice build up in the freezer, but the staff member at the front desk said he'd have the maintenance staff look into those issues and have them resolved that day...which I considered another indication of the staff's efficiency. The motel is conveniently located near a highway exit and on one of Sioux Falls' main shopping thoroughfares.

    4
    « Good Best Western! »

    We stayed at Empire Towers on the second night of our travel through South and North Dakota. The hotel was clean, the staff were friendly and the beds were comfortable with lots of good pillows. The breakfast area was kept clean and well stocked with a good variety of hot and cold selections. The website references an "afternoon cookie", but those were not there the night of our stay. It was a good one-night stop and if in the area again, we will certainly choose this Best Western again.

    4
    « Nice hotel »

    We've stayed here before. We visited Sioux Falls for our anniversary. The room was nice and clean. One of the beds was not comfortable so we switched to the other and it was fine. I think the beds have been better at some other BW's but we slept well. The staff was extremely friendly. My husband wasn't feeling well on the day we were leaving and Ronna at the front desk offered us late checkout so he could rest longer. The breakfast was good and the lady who was refilling food was very nice. I would stay here again

    4
    « A+ »

    Nice room, good breakfast, good staff. No problems! An easy, stress-free night during our road trip. The breakfast was appreciated by all of us. Microwave and small fridge were appreciated and used. Good location, with retail nearby.

    5
    « A Good Respit »

    After traveling 5+ hours cutting across North AND South Dakota--the Empire Towers was a very comfortable and relaxing place for an overnight. Tip: The Motel can be a little tough to drive to as it is set on the backside of the block. You must drive past(coming from the Interstate) Motel turn north than west.

    4
    « Very good value hotel »

    Stayed here for one night as part of our road trip. Good location near Empire Mall (we wanted proximity to Texas Roadhouse) and very good value - the least expensive of all the places we stayed. More than adequate breakfast and friendly staff.

    5
    « Nice location »

    Very convenient off I-29. We could see the hotel but had trouble getting to it. Rooms were very comfortable. After reading the reviews, I requested a room on the top floor and the noise level was just fine. Very friendly lady checking us in. I don't do round scrambled eggs but other than that, the breakfast was decent. I had enough points for a free room so can't beat the price!

    5
    « traveling with pet »

    We have stayed at this hotel several times while visiting Sioux Falls. We like this hotel because it is clean and allows pets with a reasonable fee. This hotel is a great value compared to the other mid range priced hotels in the area. The staff has always been very friendly and helpful. The rooms area large and very clean. Sometimes with a pet you get a room that smells and looks like a pet room, but not at this hotel. The hotel offers the standard hotel breakfast, and is served in a clean well maintained area. The location is convenient and is one block off of the interstate and close to the shopping mall and other shopping. It is not close to downtown. The hotel sits behind another hotel and it is confusing to find the first time.

    5
    « Great Place »

    The hotel was a little hard to find, but once we found it, we were happy we did. It was what I have come to expect from a BW Hotel. Everything was top notch. The room was clean and well decorated. The beds are always the best part as far as I am concerned. The breakfast selection was good and all very tasty.

    5
    « great experience »

    First time staying here. Comfortable, cozy room. Felt safe and had a great sleep. Breakfast was good. Attendant kept the room clean and keep the items full. Everyone we encountered was friendly and had a smile on their faces. Overall a great stay at this hotel.

  • 3
    « OK for the price, but not great »

    The good - the room was clean and bed was comfortable, so that's important. The breakfast was not outstanding, but satisfactory. The bad - NO soundproofing in the room....Very annoying to be awakened at 5:30 AM by the shower running in the next room. Loud enough I thought someone was in MY room. It sounds like the building is a wood frame, because it sounded like the people upstairs were walking on bare wood floors. A motorcycle outside in the parking lot sounded like the window was open. The annoying - NO convenient place to plug in my phone as alarm. the only outlet near the night stand had both plugs used. The desk chair is very low. There is no way anyone could actually work at the desk. It was 2" shorter than the toilet seat! The tv was not set up, so I had to call the front desk and it still took a while to set it up.

    5
    « Always ! »

    Always clean , friendly service , great location for dinning , shopping , everything is within a few blocks or walking distance , safe day or nite , employees are very helpful from the front desk to the house keeping !

    5
    « Terrific stay »

    Clean and comfortable rooms, very quiet location and we were very happy with the service and value in the room. Would return again. We felt this hotel provides good value for the price and will definitely return.

    5
    « Best Western Empire Towers, Sioux Falls S.D »

    Clean, Comfortable, Staff very helpful, Thanks Frank. They Have a complimentary Breakfast. Stay at a reasonable Cost. The Frying Pan Restaurant close by within walking distance, good food at reasonable Cost. Enjoyed our stay, would stay again!!

    2
    « Really poor expeience due to one rude staff member »

    We stayed here for 1 night - my two parents in the 70's in one room and myself and my 4.5 year old daughter in a second room. I had spoken to the front desk the week before while I was in Sioux Falls after landing from Australia - I stopped to make sure that the hotel had a suitable chair for my mom to sleep in because she has severe back issues that require her to sleep semi-upright in a chair. After speaking to the very lovely man (originally from Boston) and one of the other lovely staff, I viewed a couple of rooms and was assured and comfortable that we would have a chair for my mom when we arrived the following week. However, a week later, we arrived and upon check in, a very very rude young girl was working who said we were lying, had never been told my mother could be guaranteed a chair or the room that we requested etc. She told us we had no reservation and it went on and on. I asked to speak to the manager, and the young girl working said that the manager was not available. Eventually after a very heated discussion we were able to get the manager on the phone so that my mom would have the room I had been guaranteed the previous week. The manager did eventually come and sorted things out, but this was a major stress that never should have happened. People like this young girl should not be left to cover the front desk when clearly they have no customer service skills. I would never stay at this hotel again and it was the worst experience I've had anywhere in the world, and I travel a lot. So disappointing to have this happen in friendly Sioux Falls. Anyway aside from that, the hotel was clean and comfortable, but one bad apple spoils the whole bunch for me... A month later and I'm still disappointed by what happened...

    4
    « Good place to stay »

    I came in here dead tired and they were friendly and quick to get me checked in and on my way. Quiet room and clean too. The price was pretty good considering the local events that were going on at the time.

    5
    « Extra mile »

    We advised the clerk at check in that we had our grandson along with on our trip. When the reservations were made we only booked a king because we didn't know he was going to be with us. I asked for the price of a cot and she offered a two queen-bed room instead, saving us that cost. We appreciated the extra effort to make our stay more comfortable. And our three year old grandson was excited with "mine own big bed!"

    5
    « Clean quiet rooms »

    We stayed here on the way to the Black Hills. We needed a place to eat and rest up for another day of travel. The room was quiet and very clean. It was attractively decorated and large enough for 3 people. There was a great selection of restaurants within easy walking distance and The breakfast was great with eggs, sausages, biscuits, gravy, waffles, etc. The breakfast area even had a milk dispenser.

    4
    « Great stay in a clean hotel! »

    We've always loved staying at Best Western So when we had to make a quick to Sioux Falls we decided on Empire Towers. We were not disappointed. The rooms were very clean and spacious. The staff was friendly and great to work with. Our kids loved the pool! The breakfast was also good, with the usual cereals, hot breakfast, etc. We were overall very pleased with our stay!

    5
    « Comments »

    This hotel is my home away from home. Great place,good breakfast, clean rooms, internet. A very friendly and pleasant atmosphere. Always helpful with anything you may need. I want to mention a few who have done things for me. They are:Amanda, who has done a lot with the help here and always pleasant. Frank at front desk has helped me with several things.Jo makes a good breakfast and make sure food is plentiful.Dusty who is head of Housekeepingdoes a great job and Gail who is a housekeeper does a very good job. Great place to stay.Also front desk Ronnie.

  • 5
    « Great hotel »

    Enjoyed our stay. Beds were a little less comfortable than other Best Westerns. Looked like it had recently been remodeled. Best feature was the elevator. The other BW we stayed at did not have an elevator. Kids enjoyed the pool. We would definitely stay here again.

    2
    « Dont check in after midnight »

    The front desk staff working the graveyard shift was so rude it made my whole experience suck. I had been driving all day and was tired and just wanted to get checked in and go to bed. The guy at the desk was rude and argumentative. Make sure you get there early so hopefully you dont have to deal with that process.

    2
    « Poor service »

    Internet quality / speed poor, could not even get toilet paper in the evening, made a prior request that was approved then ignored, beds are not comfortable, location is good, but hotel is starting to get outdated

    5
    « Nice Place »

    This was a nice, clean place to stay. They had a microwave and mini fridge in the room. They also had a complimentary continental breakfast. The beds were comfortable. There was a sketchy looking little motel across the parking lot (not anything Best Western can do about that). They are located far back from the main road and a little hard to see.

    4
    « Staff commendation »

    Thanks, and praise for JO in the breakfast room, who goes out of her way to make sure everything is perfect and guests get what they want. Over-all desk staff as well as maintenance/cleaning staff are efficient and friendly, rooms are very clean and basic. Beds are good. Pillows a little too soft. No extra blankets or pillows provided, though staff would probably jump to provide these if asked.

    5
    « Everything fine. »

    Haven't been to a Best Western for a while but might be staying more often after this stay. Everything was good. There was one bulb missing (not burned out) on the desk light but the remaining light was more than adequate for my use. I did mention it at check out so it could be fixed for the next customer and the attendants (two of them) said they would have replaced it for me if I had asked the night before. I'm sure they would have but it wasn't necessary. (July 11-12, 2016)

    3
    « Last room in town »

    Stopped here on way home from the Black Hills. Booked online as we were driving because it was the only hotel to come up on Tripadvisor as available. Upon arriving, desk clerk told us we got the last room they had due to a cancellation. Apparently an air show and a big concert caused all hotels to sell out that weekend. We were thankful for the room, although it was dirty upon arrival and has clearly not been vaccumed. The room for 4 guests only had 2 wash clothes and no shampoo. The air conditioner leaked overnight and the floor by the window was soaked. Breakfast was nice, but the tiny room was not adequate size for guests, with only a few tables to sit at. I would pick a another hotel before staying here again, unless it was again the only one available in this class. The price I paid was not a good value.

    5
    « Restful Hotel »

    We stayed at Best Western Empire Towers on our way back to Iowa. The hotel is very neat and clean, quiet and luxurious according to our standards. The refrigerator was just the right size, the in-room coffee was much appreciated and the air conditioning system ran quietly as needed. The pillows were very comfortable.

    1
    « terrible stay experience at bw empire towers »

    1. Front desk staff lacked politeness and profesionalism 2. Bed linens seemed to be of goodwill quality. There was no freshness in the bed linens. 3. The breakfast room was extremely cramped. The breakfast itself was of poor quality.

    3
    « A restful bight »

    Good location. Comfy beds. Clean and spacious room. Friendly staff and good breakfast. Easy to find. There is a pool. And located next to shopping area. A good value. Convenient parking. The area seems surrounded by business and other hotels. I wouldn't take a stroll in the eve ring around there.

  • 5
    « Clean and Comfortable »

    The fresh baked cookies at check in were a nice touch. Clean and well decorated room, AC was on and room comfortable from the get go. Nice breakfast but the bacon and omelets needed to be replenished. Gravy for the biscuits should also be preheated before being put out for consumption. Maybe I am critical due to the fantastic breakfast at the Americinn in Aberdeen the night before.

    3
    « Passing Through »

    Recently stayed here while passing through on the way to the black hills. As such, we were in and out. It was completely functional for our purpose. The room was clean, and the breakfast good. Parking was no problem and we found the staff friendly and helpful.

    4
    « Newer hotel but hard to fine »

    We had an awful time finding this hotel. We didn't have the specific address readily available while driving but knew it was near the mall. We drove by it twice before we saw it. It sits behind the Super 8 with limited signage along the main road. Once we arrived the hotel is clean and comfortable.

    4
    « Clean rooms friendly staff, great location »

    The front desk manager was very friendly and brought a plate of fresh made cookies for us and the other guest that were arriving. The room was quite clean and well appointed. The breakfast room was very clean and the food was fresh, hot, & plentiful. The location was good, the Mall was across the street, and plenty of dining opportunities were available up & down 41st St. You are only a few minutes away from Downtown & Fall Park.

    5
    « Weekend »

    We booked 2 rooms close together.1 room with 1 queen and 1 room with 2 queens. When we got here said they couldn't find a room with 1 queen so they upgraded it to a room with a king right next to our other room. Everything has been wonderful and will stay here again.

    3
    « Just OK »

    Stayed here for 2 nights and wasn't overly impressed. It's an average hotel. Location is ok. It's right across the street from the mall. No hot tub - I wish I'd have realized that when booking. Pool was cold. Room was ok, air conditioner couldn't keep up so it was kind of stuffy in the room. Staff was pleasant. Breakfast was ok as well. Not sure if I would stay here again or not.

    3
    « Lumpy bed »

    The overall appearance of this hotel is average, but the bed mattress and bed linens were marginal, at best. The bed mattress was not a "pillow-top" and was lumpy. The lines felt like gunny sacks. On a positive note, free breakfast was very good, with diverse items and well set-up. It was a quick overnight trip and the hotel located in a nice shopping area.

    5
    « Great stay »

    This was a comfortable stay for an overnight during our trip. I would recommend this as a place to relax overnight. Great staff, amenities, breakfast and grounds. I recommend The Empire Towers in Souix City, South Dakota.

    4
    « Nice large clean room »

    We stayed one night on 6/24/16. We arrived about 7pm, check in was very quick and staff friendly. First impression on walking in the front door was not good, the entry foyer was not welcoming at all (see pic) and made it look run down. Once inside, it certainly improved. We had a king suite 215 that was very comfortable with kitchenette. It smelled like a previous occupant had been smoking in the room despite it being designated nonsmoking. Otherwise it was very nice. Heard some noise from neighbors briefly but not bad. Breakfast was good, and the lady handling the breakfast service was very friendly. It's in an interesting location hidden behind other hotels, but wasn't difficult to find. We would certainly stay here again.

    2
    « Not clean »

    Our room smelled bad, sprayed Lysol in the room to cover odor. Mattress pad was shredded, sheets and pillow cases has hair on them, runner at the foot of the bed had a stain that looked like blood on it. Had to call and ask for someone to at least come into the room with clean sheets and pillow cases and to take that runner out of the room. When the staff member arrived with the sheets, she threw them in the floor (which didn't look very clean) and told me that she didn't normally make the beds and wasn't sure how they did it. Just a dirty hotel. We felt dirty and uncomfortable the whole night. Would not recommend.

  • 3
    « It filled our needs. »

    We just needed a place to stay one night on our way across South Dakota. BW Empire Towers is located just off I-29, but requires a little hunting to find it. It is tucked away behind some other buildings so you have to go past it and turn left at the next street and then immediately turn left again. We arrived too late to use the pool so can't comment on that. The beds were adequate and the room was quiet. When we went down to eat breakfast, the tables were full so we had to sit out in the lobby. It filled our needs for a place to crash one night and we would stay again.

    3
    « Noisy »

    This is the first time I had stayed with a Best Western that had a room right under the stairs. People were going up and down all night, It was so noisy. They should not have a room under stairs......or at least warn the people that were staying there that there was this problem. When leaving in the morning to check out I mentioned it and basically they said "oh well that is the luck of the draw". I was quite surprised at the attitude since they seemed so nice when checking in. I guess they don't like complaints.

    4
    « nice place »

    We stayed here on our way across South Dakota-was a good price. Rooms were very clean and beds were very nice. Easy access to the Interstate. The workers were very helpful in giving directions to where we wanted to go. Breakfast area is kinda tight.We also choose to stay here again on our way back home. Price was very reasonable.

    2
    « Hotel badly needs an upgrade »

    Bad value for the price. Room was dirty, carpet stained and curtains torn. Breakfast was adequate, well-prepared. Had to report noisy tenants on the floor above, they finally went to sleep or passed out...not certain staff did anything about the problem. Exterior was littered and needed cleaning up.

    4
    « Could have been better »

    Hotel is located near many stores and restaurants so thus is good. B W has a nice breakfast in the morning and the rooms are comfortable . The morning staff was excellent so my only issue is with the evening staff. When we arrived, the desk clerk just sat there and looked at me and finally only asked "do you have a reservation"? Seems like a hello or good evening would have been nicer.

    3
    « OK hotel near I-29 »

    I am a Best Western person whenever possible and feasible. I was a little disappointed in this particular hotel as I believe it did not quite meet the high standards that the Best Western chain is known for. That being said, it is still a fine facility. Easy access to I-29 and very near just about all needed travel services (food, gas, convenience stores and the like) Be very careful after turning off of 41rst St., one can pass the driveway to the hotel very easily. You need to turn left immediately after the McDonald's on the left. Staff was great and the breakfast was satisfactory.

    5
    « Best Western s F S D »

    We always stay at this Best Western when we travel to Sioux Falls, S.D. There are lots of good resturants that are close enough to walk to, and a couple of malls that are close to the motel.. A Nice place to stay.

    5
    « Best Western Empire Towers »

    We stayed here twice on our trip going to Ct and then back to Alaska. It was a very nice hotel. The rooms and hotel were clean. The staff was very friendly and the beds were comfortable. The only problem was the signage from the main road... it was very hard to see. Other than that, we'll be back...

    3
    « Was one of our favorites »

    This has been our go to place for our frequent trips to Sioux Falls for medical reasons. Have to admit that this last stay in May was not quite up to previous experiences. Maybe after their transition, things will even out. Sure hope so! Price is good, breakfast is great, and rooms are clean and comfortable. Quiet. Jo in the Breakfast room makes you feel welcome and special. Frank who helps at the desk is a good guy and helpful.

    4
    « Another good stay »

    We have stayed here previously and were happy to return for 3 nights. The rooms were clean, staff was friendly and the breakfast was good. Never used the pool so can't comment on it. Walking distance to several restaurants. We paid a little more than I usually like but it wasn't out of line with the other places in the area.

  • 4
    « Nice place to stay but internet was not working »

    Our room was comfortable and clean. The only drawback that we found was that we could not access the internet and the attendant did not know how to remedy the problem. The breakfast was excellent with several options to choose from.

    4
    « Stay »

    Was very pleased with this hotel. nice rooms and beds, breakfast was good. they have a pool but no hot tub. was pleased with stay.the pool was a little dirty but was nice. the lobby was very nice to walk into. they accommodate to pets which is very nice. the grounds are clean from pets droppings. again i would say stay and enjoy.

    5
    « Had a wonderful experience at this hotel »

    This is a very nice hotel. Super friendly staff. Staff was quick to assist in anything we needed. A well-stocked and good variety breakfast. Dining area has also recently been remodeled. Also the first time I've stayed at a completely non-smoking hotel. I really appreciated that. We had requested a rollaway bed. The first one we received was very uncomfortable. But staff immediately brought a different one and apologized over and over again about the inconvenience. I'd say this is one of the best experiences I've ever had at a hotel and will definitely stay here again the next time I am in Sioux Falls.

    4
    « Decent Hotel...Friendly Staff »

    Staff is super friendly and happy to help however needed. Rooms were clean. Breakfast was warm and good, although the breakfast area seemed a little tight and cramped. I also got stuck in a room by the back door and by the stairs, so we had to listen to the door slam and people pound up and down the stairs a lot. All in all, it was a decent hotel and I would stay again and recommend to others.

    4
    « Nice Hotel »

    This hotel is very clean, comfortable,quiet and has a nice atmosphere. My experience with the staff has been positive. I would say it is a little pricey for a Best Western, but competitive within the area and comparable hotels.

    5
    « Great Stay »

    We were there for a graduation and wanted a motel that was central to the places we needed to be and this fit the need. It turned out to be a good choice overall. We found the staff to be pleasant and helpful. The pool was warm and clean.

    5
    « Nice bed, excellent breakfast, clean room. »

    I had an ADA accessible room across from the vending machines. I was concerned that it would be noisy, but the room was very quiet. Comfortable bed provided a very nice sleep. I would like to thank Jo and Tanya for the breakfasts. Good range of food, different selection every day, Eggs, sausage, biscuits and gravy, waffles. Hot food hot, cold food cold. Kept clean and well stocked. Only a few blocks from the 29 freeway, but a bit tough to locate. Worth the effort. Reasonable prices.

    4
    « "wonderful staff" »

    Empire Towers is a no-frills hotel with pretty decent continental breakfast, standard rooms, and tremendous staff. Pros: the staff was awesome! Can't say anything else! They were helpful and attentive to our needs! Breakfast everyday was great! Can't complain there. Cons: the darn lock on our room kept locking us out and for me no exercise room though it did have a pool which was nice. The other problems was the guests next to us who were absolutely horrible but that's not the hotel fault.

    5
    « Exceeded expectations »

    This is the less expensive but better reviewed of two BW hotels in Sioux Falls. And our experience here clinched that opinion. While the hotel is hidden in plain sight and not flashy in the exterior, the room was well apportioned and very comfortable. Breakfast was also above average. Staff was very friendly and helpful.

    5
    « Affordable, hot breakfast, friendly staff, and close to shopping »

    The friendly staff greeted me with freshly baked cookies and directions to nearby restaurants. The room was very clean and comfortable. The hot breakfast included biscuits & gravy, scrambled and hard-boiled eggs, pastries, breads, fruit, several types of cereal and beverages. It's close to 4lst Street and the Empire Mall, although a little tricky to find the entrance. Follow the directions on their web site. I will definitely stay there again.

  • 4
    « Helpful staff »

    Was on a shopping jaunt and rest time. When the TV did not work the staff person was so helpful and went beyond what I am used to experiencing to get it all working nicely again. I plan to stay again when I am in the area.

    4
    « Comfortable! »

    Our one day trip to see the falls was topped off with a very comfortable stay at the Empire Towers. The room and bathroom were very clean and we found there was plenty of space for our stuff. Regarding the breakfast....where there is sausage there are happy people!!! We did find it hard to find the hotel but because of that we now have a couple funny stories to tell.

    5
    « Best Western Sioux Falls »

    Very nice hotel and comfortable with good breakfast. Hard to find. found it afar going back to trip navigation. No need to write 200 words. Stay was very good. good stay until I write 200 words . Good Stay.

    4
    « Hotel that fit our needs »

    My husband had an impromptu business trip in the area and asked me to go along. We had to have a hotel that would take dogs since we couldn't find someone to take ours on such short notice. Trip advisor let me add a note about it when I booked the room, but it didn't come through on the hotel end when we checked in so there was an extra fee, which I was expecting. For a hotel that takes pets there wasn't much of an area to walk them, but we improvised and walked around the block a couple of times instead. The hotel was very clean. The breakfast had a great variety of things to choose from: waffles, pastries, eggs, yogurt, cereal, sausage, gravy and biscuits, etc. We didn't get a chance to try the pool, but the area looked nice. You could hear a little bit of sound from the other rooms, but not too bad. We were about a block off a major highway and you couldn't hear any noise from that at all. The bed was comfortable, but you might want to bring your own pillows if you aren't used to really thick pillows. The front desk attendant was very helpful with getting copies of the receipts for expense purposes and explaining the amenities of the hotel. Having a fridge and microwave in the room came in handy since we had left overs from a really good restaurant in town.

    3
    « noisy pipes »

    The exterior and lobby were very unappealing. Very blah. The room was better--updated and clean. However at least 3 times water pipes clanged and thunked. One time was during the night and it woke of us. Not happy about that. The area around the hotel was only fair looking.

    4
    « Nice hotel in Sioux Falls »

    Stayed here one night in March. Clean well kept room, which is important to me. Relatively fast check in. Convenient location for people with vehicles. Over all, nothing fancy, and perhaps a little expensive for such a basic hotel, but I was generally satisfied and I'd stay here again.

    5
    « Great Place »

    Great place to stay when traveling. Pet friendly, very nice staff, clean rooms, good breakfast, good location near interstate highway, Would recommend staying here to anyone staying in Sioux Falls South Dakota.

    5
    « Stayed while my Mom was in the hospital! »

    Excellent stay - not fancy but clean and gracious staff! Excellent location with a great breakfast! They offered a hospital discount which was awesome. The pool was a perfect temperature (no hot tub though) that was probably the only downfall....All in all very pleased and I would repeat my stay anytime!

    5
    « Great Hotel and outstanding staff! »

    My mom, Q-tip (my dog) and I were treated like queens! The hotel was very nice...the breakfast was very good...our room was incredible (we LOVED the bump out with it's full sized dining table and chairs) and Denali (I think that's how you say and spell her name) and the entire staff was outstanding and above and beyond our expectations! We would definitely stay there again and I will refer this hotel time and time again!!!

    5
    « Enjoyed our stay »

    We were was very pleased with the hotel and staff, the breakfast was good but not exceptional. the room was very good, spacious, clean, a full size fridge and very comfortable. I would definitely stay there again.

  • 5
    « My Experience at Best Western Hotels »

    I'm always greeted with courteous and professional staff members at every hotel that I stay at. since i stay mostly at certain one's, they have become more like family than just personnel staff members . The pet fee is very reasonable. I really enjoy the hot breakfast bar in the mornings. If a guest leaves hungry, they are either too picky or in a rush to get to their next destination. They're very good about notifying me of up-coming rewards specials. i find the shower/bath always clean so that I can take a long relaxing bath if I choose to. My thanks to hotel owners and all their staff members for making Mine and my pet Rudy stay comfortable as possible .

    5
    « Pleasant Stay »

    Very clean, smelled fresh. Rooms clean and neat. Complimentary breakfast was excellent - had lots of protein items, plus usual carb items. Made reservation online, very easy. No issues. Close to restaurants and shopping. Is a little hard to figure out how to get to.

    5
    « Great place to stay »

    We always stay here when we come to Sioux Falls which is every few months. Enjoy the atmosphere of the hotel. The staff is super friendly and make it a comfortable stay. Jenny at the desk is a people person, and Miss Jo in the breakfast room makes it so nice. Rooms are clean and nice size. You can get cold juices and coffee/tea/hot chocolate, around the clock. Convenient to local attractions and medical facilities, which is why we come. Great value.

    5
    « very friendly & accomodating »

    loved the chance to get a local newspaper for free; always had cookies or vars in the evening and free hot chocolate, coffee or milk; the breakfast attendant was very cheerful anxious to please us; great location

    5
    « Home away from home »

    I always stay at the Best Western Empire Towers when i'm in Sioux Falls. Everything from check in to check out is outstanding. The staff always makes me feel like a "Special Guest" and the location is perfect. All the best restaurants are within 5 minutes.

    5
    « Would definitely recommend »

    We had traveled to Sioux Falls for a concert. When checking-in it was busy. We were greeted and made to feel at home. Very friendly staff who are willing to go out of their way to meet our needs. We dealt mostly with the manager,Danelle. She was very pleasant and you could tell she enjoyed her job . The room was much larger than expected. We had one with a king bed. Our stay was enjoyable and we'll be back.

    3
    « Great location. Otherwise average. »

    Access to the hotel is a little tricky. Its parking lot is not right off the street - it's sandwiched in between a couple other businesses. The rooms are clean and modern enough. The staff was helpful. The rates are maybe a tad high for the level of hotel. But the breakfast was fresh and tasty. And there's great shopping and restaurants all really close. Overall I would recommend it.

    4
    « Good place to stay. »

    excellant breakfast - great cookies in the afternoon-friendly staff and very clean Only compliant was that other guests were banging their doors very early in the morning and staff scraping sidewalk with shovel very early

    5
    « Best Hotel Experience in Sioux Falls! »

    I was unable to travel 300 miles home after a same day surgery because I was ill from the anesthesia, so was looking for a hotel that had comfortable beds. We were familiar with the area and the reviews were favorable, so we stopped to inquire about the availability of a room on the 1st floor. The lady that checked us in, D'Nell (forgive me if it's misspelled), was beyond kind, compassionate, and helpful. I was miserable and all I wanted was to be in my own home resting! D'Nell checked us into a room on the first floor near an exit, provided me with some fresh baked oatmeal raisin cookies, an extra pillow, & even sent me a candy bar because I had mentioned a craving for chocolate. The room was clean, quiet, & modern, the beds very comfortable, and wii fi worked great. The next morning we were pleasantly surprised to find that the continental breakfast had a large variety of food & drink items with both cold & hot foods. Even though I was ill, overall it was the best hotel experienced I have ever had...thanks to the kindness of strangers and the comfort of my room. This is now my first hotel choice for every future stay in Sioux Falls!

    5
    « Great hotel near shopping area »

    This hotel was good in all respects. The only complaint I can think of was the heating system in the room was a little too noisy. The staff is extremely courteous and helpful. The breakfast was great, and the room was very comfortable. No complaints other than the one I first mentioned. You will like staying here.

  • 5
    « First time at this hotel was excellent »

    The staff here was extremely helpful and courteous, breakfast was very good. Our only complaint might be that the heating unit in the room was a little too noisy, but worked very well. Great location next to shopping area.

    5
    « Fantastic experience »

    From making the reservation to checking out, I was very impressed with the staff and the overall experience. Bed was extremely comfortable, room quiet, good breakfast and very friendly, helpful desk staff. This will probably be my hotel of preference in the Sioux Falls area from now on.

    5
    « Just needed a single room for a few hours sleep before hitting the road again. »

    Cameron, the front desk clerk, was great. I told him what I needed, he was fast, courteous, and very helpful in providing discount information. The room was quite, clean and the bed was very comfortable. I had to leave before the free breakfast was available, but the morning clerk told me what was already prepared and let me grab something for the road. If ever in the area again, I would definitely look for this hotel to stay.

    5
    « Home Away from Home »

    When checking in I received a very warm welcome and was made to feel right at home. Clerk shared all the discounts they had a local establishments. I took a King room and ways not disappointed. I was able to get a real good nights sleep in a comfortable quiet room. When back in the area I will be staying here.

    5
    « Met my comfort expectations »

    First time in over a decade at a Best Western. We use a tempur pedic bed and pillow combo at home and found too many hotels with either sagging (need to be replaced) mattresses or too hard; and pillows that turn into wafers when you lay on them. This hotel had great mattress and pillows that stayed lofty to keep the proper neck alignment. Slept like a baby in a hotel for the first time in over 10 years!! Room was clean, warm and comfortable. Even the heating unit was quiet enough to stay asleep. Great Staff, great room and decent breakfast.

    4
    « New Year's Day travelling on »

    A very nice clerk upgraded us to a kitchen suite and that was appreciated as I was able to fix my special salad......I had missed it being on the road for weeks. Hotel was very clean and quiet, slept like a log. I love BW for all those reasons and Sioux Falls gets my best rating for treating us like family. Good job you guys

    4
    « First night in the U.S.A. »

    We arrive in Sioux Falls after travelling for 32 hours and 4 flights from Australia. We had booked in advance. The cab driver was a little unsure where the motel was but after conferring with his NAVMAN we arrived safe and sound with only a short delay. Cory, the young man at reception, was very helpful (full marks to you Cory), and we were settled in our room very quickly with no fuss. He was able to assist with locating a restaurant for a late dinner. We were so impressed that we used this motel again on our return trip 2 weeks later with the same amount of assistance. The room itself was clean, spacious and the bed was very comfortable. We really didn't mind that the bathroom vanity unit was located outside the actual bathroom. Breakfast was basic but filling. Very friendly staff. Courtesy vehicle was available to transfer to the airport on departure. Location was OK, we really just needed somewhere to stay whilst waiting for next flight. It snowed rather heavily so we didn't get a chance to do too many touristy type things. There were several dining options within walking distance (the Red Lobster is NEVER open on a Monday), shopping Mall also within walking distance, Walmart just down the street. However, there is a courtesy vehicle you can book to drive you to "Ruby Tuesday" restaurant which was very good tucker.

    5
    « Great Place Away from Home »

    Nice quality place in convenient location in Sioux Falls. Quiet, with nice amenities and friendly staff. Great choice. Clean. Good breakfast with many options. Rooms are large and comfortable. Nice hot shower. The hotel smells fresh and has a nice feel to it.... hall ways, lobby.... all good. Cookies baked and put out in the evening. Juice, water and cold water as well as coffee and tea available in Breakfast room anytime. It is all good at this Best Western. Simple and stress free.

    5
    « Excellent Hotel »

    Clean friendly bright and cheerful. We were very very happy with our choice and our experience. Couldn't have been more pleased. Starting with the young man at the front desk when we came in on Wed. night. So helpful and so kind. He truly made our experience what it was by establishing that kind of atmosphere.

    5
    « another great stay! »

    I have stayed at the Empire Towers a couple different times. I have not been unhappy with my choice. Friendly staff and big rooms. The lady who does the Breakfast is super accommodating, always there with a smile and ready to help! pool area is always kept picked up which is a plus to me. They have encouraged me to use the breakfast room as an area to visit with my Sioux falls family members. I just love this place!!!!!!!

  • 5
    « Clean and comfortable »

    I was very pleased with my room. It was very clean, smelled nice, and had modern decor. It had a microwave and fridge in the room, too. The beds were very comfortable and the towels were soft and fluffy. I used the pool, which was very nice and warm. There is not a hot tub. I had a waffle and coffee in the morning, which was very nice. They even have real cream for the coffee. The hotel is very conveniently located, just off 41st street. I will be staying there again in December.

    4
    « Clean, Fast and Friendly »

    Fast check in, courteous and professional staff, clean rooms with lots of amenities. Great internet service and hot breakfast. Nice and quiet for a good nights sleep. Great value. This is not the first night staying at Best Western and it won't be my last.

    5
    « Nice place to stay! »

    We stayed here on our trip back home. Last minute booking. It was a wonderful place! The rooms are very nice and comfortable. Very convenient location as there are all sorts of places to eat within walking distance. The staff is very friendly. I would recommend this hotel to anyone.

    5
    « Hotel Stay »

    Helpful staff gave us directions around town. Also it was nice to have more options then coffee, the cookies in the evening were great. Nice close to shopping in town. I will stay again if we come to Sioux Falls.

    5
    « Nice place to stay! »

    We stayed for my nephew's marching band festival. It is a very nice, very clean hotel. The breakfast was normal continental fair - but hey, I love free food! I am very picky about my bed and I slept very well. The pillows were great - the only thing that would have been better is if my wiggly son had slept on the floor :) The gentleman at the front desk helped us figure out where the best place to see the Festival of Bands parade as well as how to find the field for the field competition. All in all - it was a good price, and a very good place to stay. I will be coming back the next time we make our way across the state.

    4
    « Our Stay »

    Hotel needs some up dates esp. in the rooms. Great staff! Location in town next to some good eats. Kind of a bad area behind hotel. Breakfast was really good they had it all. Very clean best coffee on the road.

    5
    « Service with a capital "S" »

    The staff at this super clean property went above and beyond in their efforts to welcome us and make our stay a memorable one. Traveling on a motorcycle, my wife and I decided to spend an extra day in Sioux Falls to wait out predicted foul weather. Frank at the front desk was very helpful suggesting various local sites and attractions and, knowing we were on a motorcycle, went so far as to arrange a free shuttle to take us downtown. The result was that we had a wonderful time despite the weather and we definitely recommend this property.

    5
    « I won the Trifecta wtih this hotel »

    The Empire Towers is close the I-29 for travelers, close to a multitude of restaurants and in the center of Sioux Falls' shopping meca. the rates are also quite affordable at under $90 per night. My wife had a late doctor appointment and we were going to Omaha the next day, so we stayed at the affordable and convenient Empire Tower. We were pleasantlysurpirsed by the spacious and clean rooms and the out pouring of friendliness from staff and fellow guests. The breakfast looked and smelled tempting, but with the closeness of the great offering of restaurants we opted to eat at a local eating delight.

    4
    « Just As Promised »

    This property is clean and comfortable. It was conveniently located for a road trip stop -- not too far from the highway but quiet, and a reasonably short walk to good restaurants. Front desk staff were pleasant and helpful. Compared to some other BW properties, this one represents very good value for the money.

    4
    « Enjoyable, Comfortable Stay »

    After a long day of traveling, we appreciated getting into our room which was clean and comfortable. We also appreciated that there were several restaurants nearby to choose from for our supper and we could walk to. if in the the area again, we would not hesitate to stay here again.

  • 5
    « Very Accommodating! »

    I was so pleased by the way we were treated. Exceptional service and a very nice hotel. They went out of their way to ensure we were comfortable. I felt as if we were the only people staying their. Great personalities and Danelle the Manager is AWESOME!! Thank you!!

    5
    « Warm inviting stay »

    With Frank and Jenny at the Front desk you can rest assured that you will have an enjoyable stay. The rooms are cleaned to perfection by a more than competent staff, the hot breakfast is wonderful. You may pay a little more than some of the hotels across the street.. But, you get what you pay for.

    5
    « Great Place To Stay »

    Very clean and quite place! Friendly and helpful night and morning staff. We would stay here again and recommend this hotel to others traveling in this area. Very easy to find close to I-29. Close to plenty of restaurants and shopping.

 

Getting to the hotel ...

All directions
·From: The north. Traveling on Interstate 29, take Exit 77. Go east, left on 41st Street two blocks to Shirley Avenue. Proceed north, left a half block to Shirley Place, and then take Shirley Place west, left to the BEST WESTERN Empire Towers. ·From: The south. Traveling north on Interstate 29, take Exit 77. Go east, right on 41st Street two blocks to Shirley Avenue. Proceed north, left a half block to Shirley Place, and then take Shirley Place west, left to the BEST WESTERN Empire Towers. ·From: The west. Traveling east from Interstate 90, take Interstate 29 south Exit 396 to Exit 77. Go east, left on 41st Street two blocks to Shirley Avenue. Proceed north left a half block to Shirley Place...

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