BEST WESTERN Shippensburg Hotel,  Shippensburg

4.0/5  - based on 351 guest reviews.
125 Walnut Bottom Road, 17257-8131, Shippensburg, United States - See map
+1 717 532 5200 +1 717 532 7148

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 354 traveler reviews
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Guests who roll into town for the famous Carlisle Car Shows can take advantage of the friendliest service in town at our Shippensburg hotel. We feature the area's best indoor pool, which is the perfect place to relax after a day of sightseeing or taking care of business. Visit the famous Gettysburg site, or stop by Shippensburg University for a sporting event. We're happy to host students, faculty and staff of the university, whether for a weekend or an entire semester. Business travelers especially like the amenities of our Shippensburg hotel. Procter & Gamble, Volvo Construction, JLG Industries, CLC Lodging, and of course the university often bring out of towners to the area. You'll feel at home with the spacious rooms, peace and quiet. Relaxation is our specialty. The Carlisle Fairgrounds are minutes away, and one of the many year-round events is the perfect destination for traveling families. The Carlisle Barracks are another popular pick, and the Letterkenny Army Depot is conveniently close to our Shippensburg hotel. We're honored to host service men and women, veterans and their loved ones at our property. Whether you're here for the yearly Shippensburg Corn Festival, the Army War College, a Doublin Gap Motocross Race or for a Shippensburg University graduation, we'll be your home away from home. ShipCo, Beistle, and Shippensburg University Homecoming festivities also draw guests to our Shippensburg hotel. Each guest deserves the best price, amenities and service, and that's exactly what we promise. Luxurious bedding, modern amenities and service with a smile are what you can expect here. Reserve your next stay at BEST WESTERN Shippensburg Hotel and get the best value in town!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 354 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
146
Verygood
 
102
Medium
 
46
Poor
 
33
Horrible
 
27
Business Business 36
Couples Couples 111
Family Family 145
Friends getaway Friends getaway 21
Solo travel Solo travel 26
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Shippensburg Hotel,Shippensburg
  • 5
    « Best Thanksgiving EVER! »

    Well....let me say firstly, it was clean and comfortable and they had awesome amenities. The manager Het Gandhi was so amazing. I'm a Best Western Rewards member and I booked 2 rooms for Thanksgiving. IT WAS AMAZING!! I arrived early with our first guest. The room was ready. We arrived on Wednesday before Thanksgiving. Apparently, Wednesday is customer appreciation day, as there was soup, salad, breadsticks, beer and wine for free upon arrival. After the long drive, this was so awesome. Customer appreciation Wednesday happens EVERY week, not just holidays. The manager, Het Gandhi was a gift from heaven. he looked out for use every moment. And.....there is and indoor, heated pool, a hot tub AND a sauna that many members of our family enjoyed. Again...BEST THANKSGIVING EVER. Clean rooms, clean halls, clean pool, clean sauna!! Loved it and we'll be here much, much more.

    5
    « Should be a 5 Star »

    Another knock out of the park by Best Western! Always best service! So clean couldn't even tell we were in a pet friendly room. TV issues made good by management above and beyond. They even sent us on our trip with a care package!!

    3
    « Seems aged »

    Hotel staff not all that friendly at check-in. Kept us waiting while he made a pot of coffee, even though there was no one else in the lobby. Damage evident to one door in the hall. Unable to use outside door which was closest to our room because it was "broken".

    3
    « Nice hotel, bed needs improvement. »

    This is a very nice hotel, far enough from the interstate to be quiet. The service at the front desk at check in was excellent and throom was clean and neat. The only problem with the room was that the bed sagged toward the middle. It wasn't visibly noticable when we first checked in but after lying down for awhile, I found myself rolling to the center. In the morning, the sagging was easily noticable. Alos, the breakfast was just oay. The eggs were not warm and the paties tasted as though they had been frozen and thawed and were a little dry. Overall, the hotel was okay a nights stay.. It was clean and quiet.

    5
    « GREAT stay »

    Overall, the stay was enjoyable. The indoor heated pool was great. The suite was nice and the staff were friendly and helpful. The room was clean and décor was good. No issues with mold. The bathroom was small but clean. The beds looked full size than queen but enough for me. Breakfast setup included many options.

    4
    « good stay »

    almost always stay here when I visit family. Always have a good stay like the indoor pool and hot tub . breakfast is good. the location is very good for where I need to be. The staff is always friendly and helpful.

    5
    « Excelent hotel »

    We travelled with my 100 hundred year old mother. Staff were very accommodating. Thank you. We most enjoyed that breakfast was available. It was easier for us to have her rested and have a good breakfast. The rooms were spacious and comfortable.

    5
    « Love this hotel. »

    This is my 2 stay at this hotel. I came here this time based on my previous stay. The room is clean. The pool and hot tub are clean and very nice. The breakfast offers many wonderful choices. And the staff goes beyond all expectations to make me comfortable and happy. I don't even look at other choices when I am in town here. This place is awesome in every way.

    2
    « Fire in the hotel »

    We checked in to the hotel. Went to dinner. Came back to the hotel and the fire alarm went off. We were moved to the hotel across the road which was $60 more a night (which was not excepted). I fell we should have been compt. for that night.

    5
    « Scott, front desk- excellent service »

    Not only am I happy with the hotel and the room I received but I do have to say the only reason I'm writing a review is because of Scott that works up front. He was so welcoming and made me feel comfortable considering I am moving 800 miles alone as a woman and am uneasy staying in unknown areas. He is so friendly and helped me park and overall a really nice person! Thanks for making my stay here feel safe and welcoming!

  • 5
    « Great Family Fun!! »

    The Hotel was EXCELLENT for the price, i expected less quality for the low price but was pleasantly surprised, the kids and I felt special and at home there!! For me the Comfy bed and great FREE breakfast service included made this quite a BARGAIN!! Would HIGHLY recommend!!

    5
    « Wish Our Stay Were Longer »

    Happened across this hotel in our travels. Thought it was just beautiful. Looked newly renovated, or a brand new hotel. Pool are was just lovely. Manager had dinner brought in for customers the evening we were checking in. Never saw that before. Staff was wonderful. Dinner had salad, lasagna, drinks and other goodies. Never saw any hotel do that! Very impressive. Manager also was very pleasant and circulated among the guests. Very friendly. Hotel was lovely. Clean, and well kept.

    5
    « Warm Safe Stay »

    This property was clean, nicely appointed with pool, hot tub, exercise room. Had a lovely full HOT breakfast. The room was spotless. Staff was friendly and helpful. I will definitely be staying here again on my next trip.

    5
    « Fantastic service, great place! »

    We can't say enough positives about our stay here! We have stayed many places around the world, and we have to say that the staffs' helpfulness, service extras and friendly attitude are among the best, if not the best, we have experienced!. What started out as an overnight on our way to Florida ended up being a week as we waited for southern roads to be passable after the hurricane. They treated us like family, printing paperwork at no charge, giving us the same price every time we extended another day and an upgrade when there were no regular rooms one night, arranging for us to use heated pool across the street while their heater element was being fixed, answering a ton of questions, and even gave us a nice goody bag when we left!. They not only helped when we asked, they looked for opportunities themselves. For example, I was standing while waiting for the clothes dryer to finish and the manager walked by, noticed, and offered to go get me a chair. The breakfast buffet is consistently good with some variety, but the best part is the lady in charge who has such a smiley, positive attitude i couldn't help but feel positive about the day ahead!. They cheerfully went the extra mile again and again, and even offer free dinner to all guests on Wednesday night's!. The accommodations are comfortable, great exercise room, indoor pool and sauna room is really nice other than the pool heater was broken during our stay. There's no elevator going upstairs but the staff very happily helped with our luggage. When you get off the interstate, it looks like you are in the middle of nowhere. But actually there's a Wal-Mart two minutes away and just a little farther is a shopping plaza, little restaurants and stores in this nice little college town. We hope we are not delayed by a hurricane again, but we can't think of a better place to wait it out, if we are! We will definitely stay here again if anywhere near the area.

    3
    « Good, basic hotel ... »

    The hotel is basic. The king room was a bit small. The sink/vanity is in the room (European style), with the toilet/shower in the "bathroom". The room was clean, and breakfast was adequate. It just felt a bit skimpy ... but, that's the way it was built, I guess. OK as an overnight on a long trip.

    4
    « Nice place »

    Clean room. Man checking us in was really nice. Breakfast was good. Nice location. However, the pool heater was broke and pool was freezing and too cold to get in. Which was too bad because it had a really nice pool area. We were upgraded to a suite because it was our anniversary!

    4
    « Great hotel »

    This is another of the newly upgraded Best Westerns. It is fresh and modern looking. The receptionist was extremely welcoming. Convenient to the interstate and to Shippensburg. Although we didn't use the pool or fitness center, they appeared to be adequate. The free breakfast included the usual for this type of hotel.

    3
    « Romlark Touring »

    To many poor patch work spots. Carpeting rolled up and stacked under the stairs. Boxes of mirrors lined up in the side entrance. No elevator makes it tough for heavy luggage. I noticed that local people come to use the pool. The handicap chair for the pool and the hot tub were both out of service.

    5
    « Clean and Comfortable »

    Great place to stay. Staff very friendly. Resonable rates. Also helps to be a BW member. We always stop here on our way up north. We also stop here on our way back south again. Nice restaurants nearby.

    3
    « Good basic value »

    Good value, with some issues. The pro's....pool, complimentary breakfast, employees were friendly, room clean and had good size fridge and microwave. The con's.....the bottom of the tub was dirty (room 109) so I had to wear flip flops to take a shower. The sink stopper kept falling down so the water would not drain and there was no lever to push to make it go back up in the correct position. This was a nuisance. If I did not run into this problem, I would have given it 4 out of 5 stars.

  • 4
    « Nice place to stay »

    We checked in right at 10:00 pm and the hotel had a pool that closes at 10. The front desk associate said she would keep it open for us if we would like! The room was clean and quiet. The woman who set up the breakfast did an AMAZING job!!! The complimentary breakfast was delicious! The only reason this is 4 stars in stead of 5 is because our room had a very heavy smoke smell to it. (we requested a smoking room, but they should do something to cut the smell somehow)

    5
    « Heather Witherow is the bomb!!! »

    Heather is an excellent Front desk supervisor . She is out going, friendly , and very helpful with any need or questions you might have . Heather would make a good manager . I enjoy the graditude Heather gives to the hotel and to the guest that come to the hotel to stay. Also the staff that work for the hotel are great. Heather should get a standing ovation for all her hard work she puts into the hotel .

    4
    « Shippensburg Best Western »

    Very convenient to area attractions at a reasonable price. Only problem was an uncomfortable king bed which sagged inthe middle. No biggie, but the candy machine was out of half the products. On the plus side, there was a nice pool area and the manager even ordered in chicken parm for dinner for everyone at the hotel. First time I've run into this.

    5
    « Over Night on Way Home »

    Best Western was our choice on return home as we had seen hotel on way down and with car show nearby, rooms were filled or any choices were very expensive. So we pushed on but on return trip we checked in on a Wednesday evening (using coupon for reduced rate) which happened to be on "customer appreciation" night. This check in was a definite surprise as a tray of Fettuccini Alfredo, Chef's salad, breadsticks, decent red and white wine, and a locally brewed beer were all complimentary. James at the front desk was extremely helpful with our check in and questions. Also during this time he courteously solved other guests concerns efficiently and promptly. Cleanliness was a minor point as antislip in bottom of tub was grey in contrast to rest of tub. All amenities fridge, microwave, air conditioner functioned properly. Bed was comfortable and clean as was rest of room Would definitely stay again.

    5
    « Great Hotel with a amazing staff!!! »

    We stayed at the best western in August while dropping my son off at college. When we arrived we were greeted with smiles. They have the most courteous staff I have ever encountered. They make you feel at home . There hotel was clean and beautiful and the breakfast was awesome. Thank you for making my stay a great one. I have already booked another night for when we return in September.

    2
    « Not impressed »

    Not one of the better Best Westerns. My shower/tub was dirty and needed to be replaced. The refrigerator did not work. Nothing in area except gas station. Would not stay here again. Decor okay. Room not ready when I arrived at 3 pm.

    4
    « Modest but well kept Hotel. Very Nice Staff. nice pool »

    review kind of says it all....when we arrived at 1 in the am, the from desk clerk was cleaning windows and doing his part to care for the lobby. he stopped and checked us in promptly. breakfast was pretty good. pool/jacuzzi was just what we needed. day desk clerk went out of way to help us. just a very nice atmosphere and good people at this small, simple but well kept motel

    5
    « Clean, and very Friendly! »

    We just slept at the Best Western, Shippensburg Hotel last evening and was very pleased with our experience. We had a quick check-in and our room was very nicely decorated, very clean and more than adequate for our needs. The front desk clerk, Kaila, was extremely friendly and we really appreciated her talking to our daughter about nearby Shippensburg University, about her college experience. She was quite knowledgeable about the University, since she herself was a student there. Our purpose of our visit was a college visit, so this was great for our daughter to speak to her about her own experiences there. Great asset to the hotel! Definitely will use this hotel again, if our daughter chooses Shippensburg for her future.

    5
    « Saw Gettysburg decided to stay at shippensburg »

    Room was clean the lady at the first desk was a pleasure to speak to I called from my cell phone booked when I got there check-in was easy. The lady asked if I would like a drink she had miller lite I took one and thanked her I had been driving all day and could not believe how nice she was. Very pleasant stay breakfast was good to and the coffee was good.

    2
    « Not Going Back »

    The staff was nice and accommodating but the rooms smelled awful and the overkill of Fabreeze didn't help. We planned to stay a second night but had to move to a different hotel because we were all coughing and sneezing from the irritants in the air and not very well rested because of the added bonus of a small dog in a room across the hall barking all night. As a matter of safety I want to mention that we were towards the end of the building where the door we would have used in the event of an emergency, is missing hardware and can not be opened from the inside.

  • 2
    « Summer visit to NY »

    Staff was Excellant. Room clean however Room showed it age. Very slow drain in shower. AC quit in AM after we were up. Breakfast room clean and orderly. Unfortunately did not have time to advise the Management at the time of leaving.

    5
    « Nice Room »

    We enjoyed our night at the Best Western in Shippensburg PA. It was very clean and nicely decorated. It has a nice choice of breakfast items. They also have a pool. The staff was very friendly. We would stay there again.

    4
    « Close enough to Gettysburg »

    I prefer small hotels in smaller communities and this one located in Shippensburg gave us a chance to drive to Gettysburg through forests, rolling hills farm areas, or via the faster highway route. We stayed three nights in a nice ground floor room. There is no elevator. The indoor swimming pool is a good size, serving both the hotel and the small friendly community. Coffee, tea, or cocoa was always available in the lobby. I chose this area over Gettysburg because of price. Downtown Gettysburg hotels are expensive, and may charge for parking, while the larger chains are on the outskirts. I live in a rural Western community and we have no parking meters. We had to resort to alley driving to find hidden parking lots for restaurants and businesses in the area to avoid the meters and lack of proximity parking. I'm recovering from a broken knee cap.

    5
    « Great Value »

    A Nice clean hotel at reasonable price with a good staff. That is all I need and they had it. We called it an early night here after visiting the Army Heritage Museum up the road in Carlisle Pa This was a very clean and nice hotel. We really enjoyed our stay here.

    5
    « Great pool, helpful staff »

    Traveling family with three children. Great breakfast and pool, clean facilities, pet friendly. Parking super convenient. Lots of area food options and many deliver if needed! Would highly recommend!!

    4
    « Great Value »

    Great value for the money. Hot breakfast, indoor pool, and free spaghetti dinner. Rooms are fine for the money - I paid $88 (AAA) out the door. Free WiF, fridge, and microwave too. There's a Holiday Inn Express right across the street, but it was $135+ with no dinner. So, for one night by myself, it was a no-brainer. I would stay here again next time I'm in the area and need a room.

    5
    « Wow!! Excellent Stay!! »

    This hotel is an excellent place to spend the night after a day of driving. Conveniently located right off I-81, hotel is clean, staff is very friendly and polite, and the price was cheaper than all other hotels in the area. Check in was quick and easy with the fantastic customer service provided by Desk clerk Heather. Heather greeted us with a huge smile and was very polite and helpful. Heather is so customer oriented, she should be giving classes on Customer Service to other hotel clerks! Heather clearly gets her customer service attitude from General Manager, Het. Het is always smiling, and "on the go" ensuring the entire staff is very attentive to guests needs, no matter how small they may be! Realizing that most guests checking in have been travelling for most of the day, the hotel offers their guests FREE dinner, to include FREE bottled beer and glasses of wine.(After 12 hours of driving, a cold beer definitely hits the spot!) Rooms were very nice and contained large 42" flat screen tv, microwave, coffee maker, hair dryer and refrigerator. Other amenities were also very nice including: indoor swimming pool, relaxing Jacuzzi, sit-in Sauna, free hi speed wifi, and a public computer if you don't want to unpack yours! Complimentary breakfast was much nicer and healthier than other hotels, and supervised by a very friendly and dedicated employee. Staff went out of their way to ensure food was always fully stocked, prepared to your liking, and offered a smile and "have a great day!" Breakfast consisted of fruits, yogurts, eggs, sausage, waffles, biscuits and gravy, cereals, juices, coffee etc. Dinner consisted of Spaghetti, garlic bread, Greek Salad, Cordon Bleu and Pizza! There was complimentary canned sodas, bottled beer and glasses of wine. In immediate proximity to the hotel are gas stations, variety stores, Wal-Mart and several full service restaurants and fast food places. Don't believe the nonsense or negative reviews here. Staff is very friendly and polite, rooms are very clean and recently renovated, and the free dinner and breakfast are always stocked with food and drink. The negative reviews are folks looking for 5 star amenities at Budget Hotel prices. Bottom line; excellent value, clean, and convenient! We will ALWAYS stay here whenever in the PA area

    3
    « Okay but... »

    We found the rooms nicely appointed and clean. However the noise level within the hotel made sleep difficult and the toilet did not allow the bathroom door to close. There was a smoke-like odor in the room. The tv service was Direct TV and really offered nothing much and was extremely slow.

    5
    « rating »

    Very clean, pleasant stay. Staff was very friendly and helpfull. We were able to bring our Maltese in with us. Overall pleasant and comfortable stay.Breakfast had a wide variety of items. Everything was clean and easy to use.

    4
    « Nice place. »

    Pet friendly hotel with a great pool and hot tub. Shippensburg is a very nice, quiet getaway. The hotel has improved over the years... especially with competition from the Holiday Inn Express opening across the street. Best Western has improved the selection at its hot breakfast and the furnishings in the rooms have been upgraded. The pool and lobby are well kept. There are ample places to walk your pet. They are upgrading the fitness room...which was desperately needed. The phone system is a little dated and we had trouble reaching the front desk or getting a wake up call. There was also no alarm clock in the room. While the air conditioning unit looked upgraded, it was not keeping up with the heat. The room was comfotable, but never cold. Its defimately an older hotel that they are improving. But, its usually a comfotable stay. While the front desk staff changes frequently, they are always very polite and professional.

  • 4
    « Best Western Shippensburg »

    Great Value and Great Location. Very convenient to Shippensburg University. My go to hotel when visiting my daughter. Pool is always clean and looks inviting. On Wednesday nights they provide a tasty dinner and wine, free of charge to guests.

    5
    « Very enjoyable »

    We stopped here on our way south to Florida. Lovely grounds next to a church. Very quiet! Beautiful indoor pool. Unfortunately the spa was not working when we were there. Room was outstanding. Tastefully decorated. Very comfortable mattress. Would definitely stay here again.

    5
    « Review of this motel »

    Located on a quiet area off I 81. Two story motel, large parking lot and the appearance of the motel was good. Interior doors to the rooms, however, you can park by your window. Good security and a quiet motel. This motel is pet friendly with a small pet fee.Decor is tasteful. Rooms have micro,-fridge, hair dryer, internet and flat panel HDTV. Has a hot breakfast, with a good selection of items.Has a indoor swimming pool. The manager Het Gandhi and the assistant manager Heather will go out of their way to make your stay comfortable with no problems. We stayed two nights and would recommend this motel. The room was very clean.

    2
    « Watch the check in Clerks »

    What a beautiful Hotel, the rooms were excellent along with an indoor pool. Excellent eating establishments near by. The guest workers leave a little to be desired so double check your bill when leaving. A few mistakes here and there. Dinner in town was excellent and family friendly.

    4
    « Nice hotel »

    Stayed here on a trip to Gettysburg, good location, clean room, friendly staff. Breakfast left a bit to be desired, biscuits were hard, eggs and sausage were cold by did have a good selection. Rooms are quite and the bed was very comfortable.

    5
    « Best Western is the Best »

    Reliable room, service, breakfast and unexpected indoor pool. Even though we missed the fact that the Hot breakfast ended at 9:30 the amenity of cold breakfast items was more than we needed. The Directory in the room of nearby restaurants was extremely helpful as well.

    4
    « clean quiet modern hotel with great pool area »

    It is a small hotel that was very clean and quiet during my stay. Décor was updated and the pool & hot tub area makes you feel like you are at a fancy ski lodge resort, very nice! Easy access to I-81, handy for a lower-priced alternative to Carlisle hotels during fairground auto events.

    4
    « Good »

    very good over all. We use this Motel every time we come to Shipensburg Univertisy. we enjoy the location to the school. the mome coming and other shows at the University as well. It is less than don days drive as well

    5
    « Best Western Shippensburg Hotel, Pennsylvania »

    Have stayed here many, many times! Have always found it to be clean, the staff personable, breakfast items tasty and it is really easy on/off the highway. Enjoy the pool, sauna and hot tub. Close proximity to many restaurants.

    4
    « Quiet Stay, Reaonable Price »

    We spent one night in a pet friendly room while visiting family. Clean, comfortable, nice staff and breakfast. Did not like the décor of the room or hallway, lots of black red and brown but price was right.

  • 5
    « Best Ever »

    I found this motel to be excellent. Caring and friendly staff, very clean rooms,indoor pool, great breakfast. What more can you ask for? It was half way to my destination and had not stayed there before but, I was pretty well assured that it would be a great place to stay. Long ago I found that Best Western was one of the best motels to stay at. As a former salesman on the road, I tried many and none are better.

    5
    « Extremely Nice »

    Stopped just for one night before flying out of Harrisburg Airport. Was very surprised and pleased with this accommodation. Wish we had been able to stay longer. The room was extremely nice and very clean. We didn't have a chance to try breakfast since we flew out so early in the morning.

    4
    « Very decent hotel »

    I always stay at this hotel when I travel towards the Shippensburg area for work. The rooms and breakfast area are clean and the staff friendly. You can quickly travel to Gettysburg and Hershey Park and NOT pay very high process for lodging, if you do not mind driving about 30 minutes.

    4
    « Pleasant Pet Freiendly Stopover »

    Very pleasant grreting and quick check-in. Room and hotel were all clean, and well cared for. There was an indoor pool and a decent choice for breakfast. For just a one-night stop, it was perfect, and the price was right too!

    5
    « Best place to stay in the area »

    The Best Western Shippensburg Hotel is one of the best hotels in the area. Great staff and super clean facility. The best night sleep on what seemed to be a new high quality bed. And the free hot breakfast is a great way to start the day.

    4
    « A good place to stay »

    Great hot tub and pool. Good location for Carlisle/Hershey events. Rooms were a bit on the small side. Good selection of TV channels and very good Wi-Fi. Not a lot of variety in food choices locally - had to travel to Carlisle/Mechanicsburg for food.

    4
    « A Good Place to Rest »

    The rooms are clean and neat. Consisting a comfortable bed and shower with a Cable TV with a guide channel. The pool is clean and warm. The hotel offers the opportunity to have a sound night rest and complimentary breakfast to get on with your day smoothly. Highly recommended.

    4
    « Best Western »

    This hotel is good for a weekend or overnight trip. The rooms are very quiet. The heater/ac is quiet. Nice that they have a mini fridge and microwave. I would like to have 2 Queen beds not Double beds. Also, The bathroom was very small but clean. Overall I would stay here again but only if I get it at a better price than somewhere else close to Shippensburg.

    4
    « Nice Clean Hotel »

    Great heated indoor pool. Easily accessed business center. Indoor corridor. Quick and easy check-in/out. Quiet and peaceful. Very clean. Wireless Internet was not functional the night we were there but business center was operational.

    4
    « Good Value »

    This is a budget hotel, but it has been well maintained, has a nice indoor pool that a family seemed to be enjoying. Easy on and off I-81. Staff was exceptionally pleasant (and actually gave a good reco for dinner at the Shippensburg diner, a traditional diner with a great Reuben sandwich and some home-cooked specials on the menu.) TV did not work so we had to switch rooms, but that was minor. Breakfast was okay (what you normally get in this type of hotel), had a nice quiet night's sleep. I would go back. Compared very favourably to another budget hotel we stayed at the next night.

  • 4
    « Safe and clean »

    The hotel was safe, clean and the bed was comfortable. I also appreciated the quietness of the hotel. I did not try the breakfast, but it was a "selling" feature to staying at this hotel. The location was very good; and the hotel has been in the same location for over 14 years!

    4
    « Another great Best Western experience »

    First time at this hotel and it was fine. Only negative comments would be that the bathroom needed updating and more shelving to put toiletries. Breakfast room and food was great with plenty of tables and a variety of food.

    5
    « pleasant stay »

    this hotel is great even though not right beside the 95 the extra 1/2 mile down the road is so worth it. So quiet at night . Great clean room , with lots of extras. Nice indoor pool and sauna . Really enjoyed this stay .

    1
    « I made a mistake!!!!! »

    Checked in at 4:00 pm and all was good until I used my Discount Coupon Book. I went from receiving a King size room to a Queen wheelchair room and I only received that after I said I would not stay as only room available was a one double bed room. My question is - how this happened after I presented the discount coupon book. I decided I would go on site and try to book room - I was accepted and told I could have a King size bedroom?????? Bathroom is dirty - shower curtain on bottom is very very dirty - their is a good size crack in the bottom of the shower stall - I can only imagine the filth in that crack!!!! The seat to sit on has soap scrum on it!!!! I have taken pictures of the shower!!!! The heat and the air conditioner not working called front desk - calling back - wonder what the reply will be!!!! The vents on the air conditioner are filled with dust!!!! Room 114!!!! I would have paid the extra to have a better room - anything would be better than this room !!! Not long after maintenance left and supposedly fixed the heater - it caught on fire, smoke filled the room we called front desk and evacuated room - maintenance showed up again and said we could not stay in this room so moved us across the hall room 113! Queen size room which I was told did not have? I need to say that this story could have ended in tragedy if the heat had been turned on whe going to bed or if we had left the room with the heater on!!

    5
    « Great experience again »

    This a great place to stop and relax. Our room was very good The town is a university town and is very typical Americana. Great places to walk, the manager went out of his way to find a great local park. Many good choices in the area for dining. The university grounds are wonderful.

    1
    « Safety concerns and terrible customer service »

    SHORT VERSION: Skip this place and head for the Holiday Inn or Courtyard Marriott down the street, or head to Chambersburg to be closer to food and amenities. LONG VERSION: My coworker and I were at this hotel for a week when we were visiting Pennsylvania for work. The customer service is terrible -- when we checked in, the associate was absent minded and kept asking us questions such as: "Did you get your keys yet? Oh whoops, they are right here behind the counter." "You know what room you are in?" "What kind of beds did you want again?" "You rented two rooms right?" Since she was the one assigning rooms, it was a bit confusing to be asked if we knew what room we were in. She then began to apologize for having her cell phone on, where she was in the process of chatting with her daughter. You could clearly hear her daughter on the phone. Eventually we got everything sorted and managed to enter our rooms. The rooms are damp and musty, with extremely loud air conditioner and refrigerators in each room. My coworker had to turn them off because she wasn't able to sleep over the noise. The walls are thin, and you can hear clearly into the hallways and into the next rooms. The beds are lumpy and quite old, it's clearly been some time since they'd been replaced or upgraded. SECURITY IS A HUGE ISSUE. My room door would not lock at all. I asked for it to get fixed and was assured it would be done immediately. When I returned later that day, it still had not been fixed and the night associate was surprised when I told her that I had spoken to the morning attendant about it ("Oh, she didn't tell me anything.") The night attendant moved me into another room afterwards, but after a week I noticed that the door still hadn't been fixed. In addition, my colleague had someone try to enter her room one morning. Thankfully she had her door chain up, but the person managed to enter her room before realizing there was a chain and left. When my colleague went to inquire at the front desk if it was house keeping (nobody had announced themselves before entering), the front desk staff was unable to communicate with their house keeping staff to get clarification. There was a clear language barrier, and instead of trying to work through it the front desk staff gave up completely. They gave my colleague a "gift bag" as an apology gift, which only had a Snickers bar and a small water bottle. All in all, this is one of the worst places I've stayed in America and it really makes me rethink staying with the Best Western chain. Skip this location and move on, for your sanity and security.

    5
    « Home Away From Home »

    We always look forward to stopping at Shippensburg's Best Western on our long journey home. The kids really enjoy swimming in the pool while looking out on the snow. The staff make you feel that you are at home. The newly renovated rooms add a touch of elegance. There was even ample room for the roll away bed. Breakfast of waffles, eggs and sausage ready and waiting for you adds to the sense of family.

    4
    « DirectV was a surprise »

    Right off the thruway. We were given a AAA discount. The HOT breakfast in the morning was very enjoyable. The staff was pleasant and we were given bottles of water when we left for the road. I would have loved it if they had outside doors to the rooms.

    4
    « great digs for the price! »

    One of our grandchildren lives in this town and when we come to visit she likes to go to a hotel with a pool with JUST US LOL. We were unhappy the last place we stayed so decided to switch. Great idea! The pool is open until eleven and is spotless and warm even late in the evening and has a hot tub as well. Outside entrances to the halls to the rooms but steps up are inside and so is the pool enterance. The beds were so comfortable and everything had been updated. The only thing is that the only rooms with more than one bed are double beds and the bathroom was really really small. That being said for a night it was just fine and would have been fine for a weekend as well. Staff was very helpful and friendly and it is right off the interstate and right on the edge of town. Close to Carlisle and Chambersburg. Breakfast was average but a nice and very clean Area to dine in with a later time than most. Checkout was also a little later than most which is good if you have to get up and swim before you leave lol. Senior Rate was fabulous. We will be staying again.

    4
    « Nice place for the night »

    This hotel is very handy to the highway, we stayed because we had a discount coupon from the hotel coupon book. Good hotel nothing out of the ordinary, clean with polite staff. The only problem is the choices for eating nearby. We ate at CJ's a steak house. The food was very good as was the service but a bit pricey for a travel meal. Not many other choices close

  • 2
    « Worse than 2012,2014 »

    Stayed at the BW Shippensburg in 2012, 2014, and now 2016...and every visit has been worse than the stay prior. This time....room was dirty, mirrors streaky looking as if someone just waved at them, the toilet was extremely small [couldn't turn around in bathroom] sink outside of bathroom area...opps back to bathroom...the toilet was dirty...EXTERIOR portion. The hotel said they had upgraded me...but I ended up on the second floor without an elevator and lots of bags....and plenty of rooms on floor one. Neither my wife or I used the shower or other options...too dirty! When I went to the breakfast.,.the coffee taste like instant with a shot of hot water,,i know the machine signage says "freshly brewed" but very poor quality. At breakfast time opening [0600] no eggs..from the attendant " I am sorry they aren't done yet" so I went to check out...sign in front said sorry" clerk in kitchen preparing breakfast be right back". Since my recent visit a new chain hotel has been constructed right across the street.....If BW doesn't correct issues soon they will not be ther I expect for my return in 2018.

    5
    « a comforting experience »

    a very positive and warming overnight stay. We would recommend this Best Western to anyone.The staff were helpful, breakfast very filling ,beds comfortable easy access to and from the vehicle.We have stayed at various other locations but the first place that brings the most positive memory of our trip was to have more stays just like Best Western Shippenburg.

    5
    « Traveling through, great breakfast! »

    I want to start by saying the bed makes the stay, this bed was very comfortable better than some higher priced hotels we stayed at this trip!! No springs in my back! We checked in after midnight on the night of the 13th and the young man at the desk was very helpful as the reservation I made through Hotels .com was a mess !!! (As a mater of fact all the dealings with hotels .com were a mess!!) But he was able to fix everything and get us into a room. The room was clean, non smoking, pets welcome which makes me nervous but there was no smell (my husband has alergies to pet dander and hair and he was fine). The bathroom was on small side but exceptable and clean.I did see other reviews about not having a dog walk, however a responsible pet owner should walk their pet across the parking lot to the treed area and let the pet take care of it's needs.Also responsible pet owners carry bags AND do not let their furry friend do their business on the side walk!! (Nor should the fact that some irresponsible pet owner locked their small dog alone in rm across from us while they went for breakfast and the poor little thing barked its head off!!)This is just plain disrespectful to other guest and should not be a reflection on hotel staff which I found to be helpful friendly and curtious! ! The breakfast was exceptional eggs, sausage, baccon, variety toast, biscuits and gravy, cereal fruit, coffee, tea,waffels etc. All good. Had a heated pool indoor and it was handicapped excessable.Excellent value for the money!!!

    5
    « Great place to stay in Shippensburg »

    Great place to stay in the Shippensburg area. Clean rooms and facility. Comfortable bed and pillows, just what I needed after a long day. A mile or so off the highway so peace and quiet. The hot breakfast is a great free way to start the day

    5
    « Great Hotel »

    Free breakfast plenty of options, the rooms were nice not to mention the staff was wonderful! Close to a lot of stores & Shippensburg University. The indoor pool is a nice touch. Easy access to the highway.

    5
    « Great Staff, Great rooms »

    We got a great room with balcony that over looked the pool. Breakfast was good with several different options. My family had a great time and rarely even left the hotel. We will definitely stay here again.

    5
    « Nice hotel. Great price. »

    We have stayed at the Best Western Shippensburg twice while visiting our sons at Shippensburg University. Both stays have been wonderful. The room was clean and nicely decorated. Breakfast in the morning featured both hot and cold items and was quite filling. The manager and front desk staff were very helpful and professional. I look forward to our next visit to our boys and would recommend this hotel to anyone staying in the Shippensburg area.

    5
    « Our stay at the Best Western »

    We love this hotel, great place to stop, excellent pool area, staff is great. Beds are very comfortable and always stop here on our way to Tn. Can't wait for our next trip. Thankyou Best Western Staff.

    5
    « leisure stopover »

    We found this hotel to be very friendly and accommodating. The staff was very helpful and went out of their way to make sure our stay was to our satisfaction. A nice array of items at the breakfast both hot and cold.

    2
    « Best Western, Shippensburg »

    Customer service was good, but room left a lot to be desired. Shower was hardly working. Dirty towel on back of door when arrived. Freezer door to refrig. was broken off. Water temp in shower fluctuates hot & cold. Cleaning service knocked on door at 8:30 AM. Left card on bed, no need to change linens, but never made the bed either. Nice decor. Nice TV. Not enough seating in breakfast area, however there was a graduation event going on.

  • 5
    « Christmas Family Fun »

    Wonderful pool area. Pool temp of 86 degrees meant my grandchildren were warm and happy while playing and making memories together. Also enjoyed the breakfast - lots of options. Appreciated the friendly service and the accommodations made for our group.

    5
    « Christmas vacation »

    We plan our trip going through this hotel because it is so great. We have never had any problems here, staff and cleanliness is always exceptional. Good location. I have encourage family and friends to stop here when traveling through Pennsylvania and have never heard anything bad about this BW.

    5
    « great place »

    I could never ask for a better place to stay than Best Western.Out of all the ones I have stayed at I have never had a complaint, this one here in Shippensburg Pennsylvania is no different than all the others as far as exceptional quality is concerened

    4
    « Overnight stay »

    Clean hotel,comfortable beds, surprisingly nice breakfast buffet ,stayed in room with hot tub very nice and relaxing, easy access to Route 81 not in the center of town but just a short drive to downtown

    3
    « Not as good as previous stays »

    Rooms are always clean and comfortable , minor issues with checking inn, presumably because of new staffing, we felt rushed to eat breakfast and felt un comfortable with the breakfest staffer who seemed a bit anxious to clean the room at 8:30 food was cold and not cooked , felt rushed to check out

    3
    « Needs a Good Cleaning but Has a Great Pool »

    My title says it all. Great beds, pillows, and bedding--husband loved the heated pool--good breakfast--nice people. The cleaning staff standards were low and pride of appearance was lacking--bathtub scum, dirty mirrors, grit on sink . . . had to buy scrub pads and clean things myself.

    1
    « Customer Service »

    Stopped at this hotel for the first time and encountered Nikki. She was rude, did not answer questions and was not concerned with her job. I asked her name three times and she would not give it. Finally she wore a name tag! Her check in with others seemed a bit better but quality should not depend on whether the guest is male or female. We will not return to this hotel.

    5
    « VERY NICE HOTEL »

    We have stayed at the Best Western Shippensburg previously, but it has been some time ago. This hotel did not disappoint, and was quiet and comfy. We did take advantage of the indoor pool which was quite refreshing. We did not partake of their breakfast, as we had to depart prior to breakfast being served. We would definitely stay at this Best Western again.

    3
    « Oder/venaliation/ bed not made »

    The smoke order - over whelming. ventilation was bad, water pressure and i checked in between 330-4 pm, and had to ask if they would make the bed. I have stay at other Best Western and was disappointed in this one.

    5
    « Nice hotel in a nice little town! »

    Friendly, helpful staff. Nice, comfortable hotel. Since I travel via motorcycle, a good nights rest is imperative. The desk clerk even suggested that I park my Harley under the overhang, to keep it out of the weather. Shippensburg is a really nice town, located in a really pretty spot in Pennsylvania. There are good restaurants nearby, and the morning breakfast provided by the hotel is pretty good.

  • 4
    « Just what I needed »

    After four nights in a hotel with a non-working washing machine, my first plan was to do the laundry and reorganize my luggage for a stay in NYC. The desk clerk not only allowed me to check in before the "official" time, and gave me a first floor room close to the laundry but far enough away that it was very quiet. Room was clean and quiet. Breakfast was the usual "hot breakfast options, but better than average because the scrambled eggs were "real" rather than the pre-made "omelets" you get in many hotels. Despite the fact that this appears to be the home base for a lot of Comcast service trucks, it was very quiet. Just what I needed for a restful one night stay.

    4
    « basic hotel »

    This hotel is basic and a very good value. It is not near restaurants and we found only one gas station nearby. It is very quiet even though it is near route 81. Would recommend this hotel for an overnight or longer if you need to be in the area. Did not use the indoor pool, but it looked lovely.

    1
    « WARNING ALDHA GATHERING ATTENDEES!!! This is happening right now Thursday Oct. 8, 2015 »

    I booked well in advance for a nice room. I just arrived and was sent to an old smoke saturated smelling tiny single queen handicap and told I was pretty much stuck with it by the manager. I checked out the room and it had junk piled by the front door. The handicapped bathroom was almost as big as the tiny, stinky, dirty room. i had to leave the room immediately as the smoke smell was adversly affecting me. Of ALL the people who will be arriving after me I am the one they want to shove in a room that reminds me of a laundry room more than a hotel room. He did not offer to move anyone who has not yet arrived though he says everything is "First Come, First Serve"? WE ARE IN THE PROCESS of negotiation still. The manager says there are no more rooms available for the weekend, but he put me in a very nice room JUST FOR TONIGHT. If he does not get a cancellation for tomorrow I am out of luck and must find another hotel. Everything in this town will be full this weekend, be a dump, or be way more expensive. I will also have to use VALUABLE time to move to another room or another hotel if the even is anything available. The manager said cancellations go to the first person in line, but would not guarantee the, even though there is no one has asked, could not guarantee that I was first in line. In other words, just words. I am too tired to find a place right now so I have accepted the only alternate room for tonight (which is nice), but may be foolishly trusting I will get a tolerable room tomorrow. If they make good on what I paid for well in advance they will deserve to have this review updated or removed. For now, though, as other reviews have also pointed out, this place is not worth your frustration. BTW Last month Mt. Hood Best Western was great. In August Mammoth Lakes, CA Best Western was great for three nights on two separate stays. Yet tomorrow I may be searching for anything but a Best Western in that I physically cannot stay in what they claim is all they will give me.. as of now.

    5
    « lobby hostess »

    heading towards home (Canada ) on 81 north we went through snow storms, freezing rain and more all through Virginia ,west Virginia Maryland , and Pennsylvania. finally made it to this hotel and the hostess met us and greated us with a big family friendly smile..her shift replacement hadn't shown up yet but she kept the lobby lit up..it was a well deserved smile and such a great greeter to make sure that we were all checked in and parked..she went out of her way to check the local weather forecast so that we could go to her suggested "cJ's bar and grille and that restaurant was a treat to be there..thank you hostess..best western Shippensburg knows how do it right. this all took place sunday march 1/15

    5
    « Unexpected trip »

    Unplanned trip, Was happy to have found and stayed at this hotel. Staff friendly, helpful and patient especially when dealing with senior citizens It was not far from the interstate, convenient access For us a yet quiet and peaceful. Rooms were comfortable and refrigerator (a necessary as we travel with certain Medications that must be refrigerated) and microwave in room.

    5
    « clean and comfortable »

    beds were great, place felt clean, glad that our dog could stay with us. Front desk Ashley was very friendly and a pleasure to talk to. The pool looked very appealing, although we were too tired to check it out. Breakfast selections standard, decent. Room was quiet enough, no road noise. I like the 2nd floor so that we don't hear elephants above us, just a little noise in the hallways in the morning but we were already awake.

    4
    « Typical Best Western »

    Check-in was friendly and quick. We had no complaints about the room. It was clean and comfortable. We were placed on the first floor, which wasn't as noisy as we thought it might be. We usually ask for a top floor where it is quieter, but those rooms were filled since it was a Saturday night. The hotel is conveniently located off of the Interstate, and there are places to eat close by. My only complaint about this place is that the hot tub wasn't hot. The water was the same temperature as the swimming pool. Management needs to look into this.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 81 South to Exit 29, turn right, the BEST WESTERN Shippensburg Hotel is . 25 miles on the right. ·From: The south. Take Interstate 81 North to Exit 29, turn left, the BEST WESTERN Shippensburg Hotel is . 25 miles on the right. ·From: The east. Take Interstate 76 West to Interstate 81 south to Exit 29, turn right, the BEST WESTERN Shippensburg Hotel is . 25 miles on the right. ·From: The west. Take Interstate 76 East to Interstate 81 south to Exit 29, turn right, the BEST WESTERN Shippensburg Hotel is . 25 miles on the right.
 

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