BEST WESTERN Plus Carriage Inn,  Sherman Oaks

4.0/5  - based on 938 guest reviews.
5525 Sepulveda Boulevard, 91411-3438, Sherman Oaks, United States - See map
+1 818 787 2300 +1 818 908 0639

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 945 traveler reviews
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Experience casual elegance at this Sherman Oaks, California hotel featuring easy freeway access and close proximity to area attractions including the sandy beaches of southern California. The Best Western Plus Carriage Inn is located in the heart of the entertainment capital of the world and is conveniently located near Universal Studios®, Hollywood, The Getty Center, Six Flags® Magic Mountain and many more of southern California's most popular attractions. This Best Western hotel features a cocktail lounge, exercise facility, outdoor heated swimming pool and meeting space to accommodate up to 30 people. Guests of this pet-friendly hotel in Sherman Oaks also enjoy a complimentary morning newspaper and high-speed Internet access. There's also a Denny's® restaurant on premises, serving American dishes 24-hours a day. This Los Angeles area hotel offers discount tickets to nearby Universal Studios®. Hotel guests are eight miles from the Bob Hope Burbank Airport (BUR) and 27 miles from the Los Angeles International Airport (LAX). The Best Western Plus Carriage Inn can assist with 24-hour airport shuttle service at a reasonable rate. Make a reservation today and save at the Best Western Plus Carriage Inn! Enjoy your stay.

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Room 1

Guest reviews


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based on 945 guest reviews
Certificate of Excellence
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
300
Verygood
 
378
Medium
 
163
Poor
 
59
Horrible
 
45
Business Business 167
Couples Couples 215
Family Family 370
Friends getaway Friends getaway 74
Solo travel Solo travel 81
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Carriage Inn,Sherman Oaks
  • 5
    « Great business hotel »

    Stayed many times at the hotel. Not glamorous but provides everything I need at a reasonable price. Only problem is there is a Dennys on site.but there are many other eateries a few minutes drive away.

    5
    « Pleasant stay »

    the service was good, they let us check in early. Staff was friendly and the rooms were clean. I enjoyed my stay at best western and would recommend it. No problems whatsoever during my stay. Would stay there again

    5
    « Non-applicable »

    Excellent. I feel This Best Western Carriage Inn Plus and all the Staff deserves 10 stars!! I felt at home there, in Sherman Oaks, California...having had lived in Westwood in 1980. The front desk manager was very on top of all my needs as well as the Maid Service was excellent and not to mention/norforget the room was beaytiful and spotless!!

    4
    « Clean, Quiet, Convenient »

    This Best Western in Sherman Oaks was at a good location near tbe intersection of two highways, but far enough away for that sound not to be an issue. The room was clean. It had a refrigerator, but the lighting could have been brighter. Breakfast was not provided, but a grab of food snacks (water, fruit, and a granola bar) was offered.

    4
    « Great Stay »

    Very nice and clean and great rate for last minute bookings with the family. The only bad part is the Restaurant next door "Denny's" was closed for construction so that was a bit of an inconvenience but either than that I will most likely be coming back when in town for pleasure with the entire family.

    5
    « Miguel zamudio »

    I do really enjoy this place It was very clean and nice What i like the most it was inside of the room in general the entire place is nice also the location is very convenience and close to shopping centers

    1
    « DISGUSTING EMPLOYEE! »

    My experience would have been great if I wouldn't have experienced a nasty rude employee screaming at another employee. It appears to be a supervisor or manager yelling at an employee in Spanish. She's pretty tall with a pony tail and dark hair. I found it to be disturbing, disgusting and unprofessional, it also seemed as if upper management was okay with it being that she was screaming in public. SHE NEEDS TO BE FIRED!

    5
    « A great stay »

    This was our 5 th time staying here and 3rd time during Universal Horror nights. We mainly stay here when we come down in October for the halloween events that are happening around Los angeles. Room was clean and nice. Great place to stay only draw back was no free breakfast except a to go bag. That the only thing I would hope they could change and get. But none the less I will stay here again next time. The staff is awesome and willing to help with anything you need. They have my business for now on during October.

    4
    « stay much better than extended survey »

    Asking for a two hundred character minimum review is ridiculous-- what do you want for the bad reviewers to give up or for the good reviewers to somehow keep going on and on etc. Not my idea of an easy/comfortable request for review.

    5
    « A nice hotel in a nice neighborhood »

    The main reason of my stay there was the nice neighborhood but after getting there I realized that there are more reasons to like the place. Location: Very nice neighborhood and close to the freeway Room: Clean and spacious. The bed was really comfy too Staff: I only had to deal with them twice (check-in and out) and they were very professional and welcoming Going back? YES

  • 1
    « Surprised by the good reviews here! »

    I'm here now and this place is kinda gross! My room is extremely dirty. Beer bottles and such all over outside. Parking is a joke. The service has been horrible too. Tonight I went to the front desk to ask if they had ice buckets and was told they would send one. Never happened. Housekeeping was very nice but left the cover off one bed and the pillowcase on the desk? So yeah, add to your sleazy list.

    5
    « Best Western »

    Staying at this hotel was a pleasure. We will certainly stay there again. Everyone is always pleasant. The room is always clean, the sheets smell freshly washed. I would definitely recommend this hotel to a friend. When I made our reservations the person I spoke to made sure we received the best rate possible for our stay.

    4
    « Nice hotel »

    I was checked in by Apu, he was very efficient, friendly and knew what he was doing. The lay out of the place looks like a motel with rooms facing the parking lot. There is a verandah style walkway outside the rooms so when you're in the room you could hear people's conversations etc as they walked past. I did hear some street traffic at night as the hotel is right on the main road but it didn't bother me. They kindly provide earplugs in the room should you need them to accommodate this. Room was very clean and tidy. It looked modern and like it had been updated. Bed was soft but comfortable. There was no microwave but a fridge, iron and ironing board. The parking could get full at night. There was no lift only stairs so if staying on top floor may need to consider that. Outside the rooms smelt of smoke and there some cigarette butts in the car park but I guess people have to smoke somewhere. The room didn't smell of smoke however. I didn't use the pool but it did look very small when I checked it out. Tv was a large size and modern which was great! There was a good selection of channels however could use a few more. It had HBO and Showtime so that was great! It was clean, safe, updated and central to what I was in LA for so I have no complaints with this hotel.

    3
    « Clean motel »

    Visited with my husband to sightsee in LA.....on arrival we felt disappointed that it was 'so motel' like, did not feel like a BW plus at all, but it was clean with comfortable beds. The immediate area was bland and it was a drive to the main restaurants in Sherman Oaks.....the main street had some really good restaurants. When sightseeing and visiting main LA you have to be out for the whole day as the traffic and distance was far too great to return to the hotel during the day. Overall I would not stay here again if visiting LA, but saying that for what we paid for the LA area it was ok, but in my opinion, it is better to pay more and stay nearer the action.

    5
    « amazing hotel »

    Wahed,Apu,and Robert are gentlemen and cooperative. The room was very clean and well Equipped. The hotel is well known to uber and taxi , and has easy access . it is Refreshing in the morning and romantic at night

    5
    « Fantastic!!!!! »

    What a great stay. The rooms were exceptionally clean with VERY comfortable beds & linens. The area was safe as well as the parking lot. (I'm there alone with my 3 young nephews) It was also a very well decorated room with an updated feel to it with plenty of space in both the room itself and bathroom. The staff could not have been friendlier & accommodating. Everyone we spoke to was pleasant. The location is excellent being 7 miles from Universal Studios & only 30-ish minutes if you want to hit Disneyland. The pool is actually quite large & the hot tub felt wonderful after a long day at Universal. You won't be disappointed!!!

    5
    « Great Hotel Great Location »

    The hotel was very nice and perfectly located for our purposes. The room was spacious and clean. The staff very friendly and helpful. We really liked the 'split' bathroom (sink , toilet, and shower in one room; sink and mirror in separate adjacent room). The internet was quite good and free. Only complaint was the bed was too soft for us. I also especially like the 4 cup coffee pot and refrigerator (microwave would have been nice). The lobby had a neat coffee/tea machine 24/7. All in all a very nice hotel.

    4
    « Very Pleasantly Surprised »

    This hotel/motel is right on Sepulveda, but I was really pleasantly surprised by how quiet it was! Staff was excellent, front desk was so helpful! Only downside for me, was the wifi? Couldn't download my email reliably. Will definitely consider staying here again!

    4
    « Nice, with limited parking »

    We had room 116, which is a regular room with a king bed. The room is ample sized, and comes with a fridge, plus a second sink outside the bathroom. The major negative is that the door to the bathroom sticks, and is hard to fully open or close. (It's a pocket door.) Also, the freezer inside the fridge doesn't actually freeze. And there's not enough parking; lots of trucks and SUVs parked incorrectly, even blocking access to the lobby. Even so, I'd stay there again.

    1
    « 2 night stay not plus worthy »

    We went down for my grandpa's funeral service. Took forever to check it. Front desk office and staff not very inviting. When we entered the room wanted to check things out before unloading. Upon looking under beds trash was was found under both beds. And carpets smelled of dog urine. Wore shoes in room. Water pressure went up and down the entire shower never steady and water temp was to hot then cold never steady. 1 conditioner 2 shampoo 1 soap in bathroom. Out dated needs work. Price was way to high for what u get. Had to walk across parking lots to get to the pool. Hot tub jacuzzi pool was hot 1 night not the other also noisy due to road on other side of wall. Would not recommend if u r looking for hospitality and a friendly service. Had to call to front desk and get the WiFi code. Should get while standing around waiting in lobby for service.

  • 4
    « Nice clean hotel »

    Easy check inn, friendly staff. Older hotel, rooms a little small, but very clean and comfortable. Great location, easy on/off the 405. Close to all the amazing restaurants on Ventura Blvd, as well as Universal Studios.

    4
    « Better than I thought it would be! »

    Needed to stay one night for business in Hollywood Hills, so me and 9yr old son chose this place at the last minute. Arrived at 2AM and was not surprised that even on a weeknight, EVERY parking space was taken. This property was not as small as I imagined and they had over 100 parking spaces. Ended parking on street with other cars in front of hotel. Had to walk through parking lot and even though there were people out & about at that hour (it is LA) everything felt secure and well lit The property is right off of freeway and on a busy Blvd. Was able to move car into the lot right near our room the next morning. Room was clean and well stocked (see pics) What made a difference was customer service. I was given a late checkout till 2 pm and that allowed us to swim and go in hot tub. This was a big help since we arrived at 2AM and right back out at 8AM. We could come back and relax before driving back to Sacramento. I am glad I chose this property over the Hampton down the street, in my last several stays at Hampton Inns, even though I am a Hilton Honors member it seems like I'm always being told what they can't do for me (late checkout, paying when I arrive etc) Free coffee in lobby with flavored creams!! In room coffee was Wolfgang Puck brand. Can you tell I like coffee? Unfortunately Denny's next store under construction, but there many places to eat & shop nearby. The Sherman Oaks Gallery is about 10 minutes down the road. They have a movie theatre, Ben & Jerry's, PF Chang's, Cheese Cake Factory and Buffalo Wild Wings. (Which was one of the better BWW I've been too in a while) The Galleria is an open air mall with a great atmosphere to relax in before hitting the Freeway and the restaurants give free parking validation All in all I will be back here again when I'm in the area. Cannot beat the price and location if you are doing business in the area.

    4
    « Nice hotel »

    Overall I was happy with the hotel. I missed their lack of breakfast and there were occasional issues with the elevator but that wasn't a real issue. The housekeeping staff was excellent and efficient.

    4
    « Nice hotel close to Universal Studios Hollywood »

    Nice hotel about 10 minutes from Universal (with no traffic). The rooms are good size and has a very nice pool. We took a group home and staff/family to a Universal trip and we were able to get all the rooms close together. The only down side is there is a Denny's on site, but it was closed for renovations.

    5
    « near by »

    Nice Location, I liked that they had 2 sinks in the King room. That helped us get ready faster. It was a family visit to Universal Studio. It was a Quick 1 night stay. Parking felt as if it was limited but the rooms wear nice clean and easy access.

    4
    « Our 16th Year Here »

    This is a very nice hotel. Clean, comfortable beds, well kept site and rooms, friendly staff, free coffee, water and newspapers. Laundry facility, swimming pool and jacuzzi. Near the 405 and 101. Great for business, couples and families. The Denny's that is next door is under renovation. Target nearby with Starbucks inside. Gas station on the corner. Close to entertainment. AAA rated.

    5
    « Perfect Location, Wonderful Service! »

    I've just returned and I'm sorry I didn't plan to stay longer! Clean, safe, convenient to absolutely everywhere with easy access to the 405 and the 101. Staff is friendly and helpful with special kudos to Sonny Thongson who greeted us at the door as our driver pulled up and was always there to answer questions and to help with the smallest of problems, like where to get good take-out when we were too tired from travel to consider going anywhere. The man deserves a promotion! It's down the street and around the corner from Ventura Blvd. with lots of great places to eat and shop. I can't wait to return!

    4
    « 4 night stay »

    We used this hotel as a base to see universal studios and all the LA must sees. Great location right beside the motorway. Rooms were clean and had all the amenities that you require during your stay. Pool was well kept and we used it often during the hot August heat. Right next store to Denny's, so handy for breakfast and dinner as needed. Staff were very friendly

    4
    « btusiness trip »

    overall stay was very good, clean rooms and quiet, staff friendly and helpful, would recommend this hotel to friends and family. only issue is the rooms had no microwaves to reheat take out food if necessary

    5
    « Best Western Plus Carriage Inn »

    We have never had any problems when we have stayed at Best Western. This Best Western is one of the best we have stayed at. The rooms was very clean and comfortable. The sheets smelled freshly washed. We will certainly stay at this one again.

  • 4
    « Exceptional value for money »

    Excellent value at reasonable price. Clean, friendly staff, prompt resolution of any maintenance issues, excellent management. Some frustration over maid service but certainly an A for effort. Overall one would be hard pressed to find a hotel in this area at this value for money. Highly recommended.

    2
    « Noise, noise and noise. »

    Pro's: - Good amenities, facilities. - Clean rooms Cons: - Terribly noisy - Homeless roaming the parking lot, not really a secure feeling. One also tried to scam us. - Parking lot with Denny's. This Denny's was closed for renovation. However if it opens again, there will probably not be enough parking spaces. This hotel does a good job concerning the amenities and cleanliness in the room. Nothing wrong with that. Also it has good facilities available, e.g. swimming pool and ice machine, but this is not a hotel you want if you are looking for a place to relax. The main reason is the lack of insulation of the room: the hotel is closed in by the San Diego Freeway 405 and the Sepulveda Boulevard. Especially the Sepulveda Boulevard is a very very noisy through street. The hotel could have tried to counter this problem by placing insulating doors and windows. Unfortunately that is not what was done. The pool area is also very noisy because of that and not a relaxing and experience. This hotel could be quite great actually if the rooms were insulated better.

    4
    « Nice Stay! »

    Stayed on two occasions in September (one night and a two night stay) and found the location to be perfect for our needs. The staff was very friendly and helpful. Be aware that Sepulveda Blvd is very busy and at times sounded like a race track. However, if you are particular about noise, let the staff know and they will secure a more peaceful room for you. Request for a room in their 3-storey tower away from Sepulveda; we got 516 which was perfect! Also be aware that Denny's is closed for renovations. Also, parking will be an issue if you check in late. We will come back to this hotel on our next visit to SoCal.

    5
    « Great Experience »

    This was a quick trip to go and pick up our new dog. We stopped here because it is close to Universal Studios. A great value, a nice hotel and very nice people. Clean rooms greeted us and it was a quiet and pleasant experience. It was also nice to have a refrigerator in the room for our little girl!

    5
    « Awesome! »

    We came last March and was completely impressed with the great service. Sonny in the front desk was extremely helpful and friendly. They had well kept areas and very comfortable accommodations in the room. Their grounds keep, Ramon, was visible at most times and made sure the pool and hot tub areas were in tip top shape and even made his rounds at the lot to make sure the cars were secure. There's a Denny's conveniently located in front that does room service. They are a few minutes away from the major highways making it convenient for any commute. All in all, with the delightful staff and well kept and cozy setting, this place is a must when you're stopping by the area!!!

    5
    « Great get-a-way »

    I am happy to say the check in staff was WONDERFUL! We walked down to Target and than had a light bite to eat at the Denny's on property. We loved the room and the ease getting in and out of the property.

    5
    « wonderfully accomodating staff »

    Room is well above average. Extremely clean. Nothing in the rooms looks abused. Park right outside your door. The staff really is there to accommodate its guests. Grounds are safe to walk. Especially like that the hotel is on a busy thoroughfair yet one would not know it by the quiet within the grounds. The afternoon-evening front desk supervisior, Sonny, is extremely accommodating. Will go out of his way to make his guests stay as pleasant as possible. Thank you Sonny!

    4
    « Good location, clean rooms, but no breakfast. »

    The location is great just off Highway 101 but still in a bustling area. Rooms are spacious and clean. No luxuries, but adequate. Fridge in room. No breakfast was included, but the hotell sits door to door with a Dennys so I guess that's how they work that out. A discount for hotel guests would have been nice but that's beside the point here. Check-in staff were friendly but a little slow and they didn't fully understand my fairly simple questions until I explained more. Communication skills could be improved here. I would stay here again though.

    4
    « Great stay »

    Having to book a hotel on very short notice, we were not sure what to expect. Upon arrival, the receptionist was very friendly and helpful, offering free refreshments, which could be accessed at any time. Our room was very clean, big, comfortable and overall great value for money. We stayed for 2 nights, the only noise you may hear is the odd emergency vehicle, however you can get that anywhere. There is a Denny's attached, which offers room service if you want it, very reasonable food at standard cost. There is a vending area that is accessible with a room key, I wouldn't feel too safe using it at night though. All in all, a great stay and would recommend to anyone.

    3
    « Good hotel »

    Clean hotel, comfortable beds. Reception was being upgraded when we arrived so had a makeshift reception in a room. Location wasn't great as we didnt have a car so the only option to eat was at Denny's! If we had a car it would have been fine though. Nice pool.

  • 4
    « Great stay »

    We needed a place close to Cedars-Sinai, for a couple of days, but didn't want to pay Beverly Hills prices, so we looked 15 min. away, and found the Best Western Plus Carriage Inn. It is motel style with another building added on. We were in the newer building, and the room was very new looking. The whole grounds were well kept, and looked nice. There is a Denny's on the property, which will do in a pinch, and they do room service, at some of the lowest prices I have ever seen for that service. The staff were friendly and helpful, with housekeeping doing a good job. If you need to stay in this area, I highly recommend the value and experience at this hotel.

    5
    « CLEAN, AFFORDABLE, EASY ACCESS HOTEL »

    We went to Universal Studios in Los Angeles found this great Best Western Plus Hotel in Sherman Oaks! We had a late check in and he staff was great, nice and friendly. The room was Clean and the bed was very comfy. It was only a 15 minute drive from the Universal Studios. Very affordable especially with family of 6. Liked that the check out was at (12) noon. It gave us time to sleep in and recuperate from the fun of the previous day. It has a Denny's located right next door so very convenient for breakfast. Was a little bummed that they didn't have the 10% discount for breakfast like they had 3 years ago. Overall stay was nice. I also like that they didn't charge a resort fee or parking fee like so many others nowadays.

    5
    « Great hotel for the money! »

    I give it a 95? for its class of hotel. I'll definitely be back! Property and rooms are well kept and service is very pleasant. Rooms are insulated enough to drown out traffic noise of Sepulveda Blvd.

    5
    « On a busy street »

    The Carriage is on a very busy street and close to a freeway. My fear was that the noise of all the traffic would have a negative effect on my stay. On my several stays with the hotel, I have no negative experiences. The front desk people are welcoming and accommodating. This is a modest hotel that is very well maintained. The rooms are nicely done and very clean. I don't use the additional facilities, but I note that they seem to be well used. The location is convenient for all the appointments I needed to cover. I will use the hotel for all the visits I make to that area of Los Angeles.

    4
    « Clean, safe and comfortable »

    Whilst on a west coast tour with my daughter, this hotel proved to be an excellent base to explore LA. Even though it is quite near the freeway, the hotel was very quiet, there are shops nearby and all the facilities were more than satisfactory with very friendly and helpful staff.

    2
    « Room was on the street »

    The rrom we had was right on the street side with a major traffic 24 hrs. They offer ear plugs to help you sleep. When I checked out, they added $25.00 to the bill called"Occupancy Tax". None of this information was given at the time of making the reservation or at the time of checking in. Not a great way to get returning customers.

    3
    « Hotel sherman oaks »

    An ok hotel for who wants not to be in the city, although everything is quite a ride because of distance and traffic. Not many opportunities to eat. Starbucks on Burbank and van Nuys,which offers good coffee and a fine breakfast!

    5
    « Good Stay »

    For the price it was clean and up to date very comfortable and worth the value. Better looking and more up to date than most Best Western Inn and we were really surprised and happy with this location. Parking was a little packed but we were able to find a place around our room.

    5
    « Excellent budget hotel near Universal »

    Great hotel just off Hwy 101. Safe neighborhood, clean rooms, excellent staff, nice pool, plenty of parking, good vending and laundry available, good wifi, comfortable beds. No breakfast provided by Denny's is attached. Target is just 2 blocks up the road. Loved our stay here.

    1
    « A parking nightmare at this hotel! Don't stay here if you have a car!!! »

    DO NOT STAY HERE! Why? What hotel has more rooms than parking spaces? This one does! This hotel is old and shares a parking lot with a Denny's restaurant. If you're paying for a room at a hotel or motel you should also be able to park in their parking lot, right? Not at this place. They don't have enough parking spaces at the hotel and to make matters worse they share the parking lot with a Denny's restaurant. As a result I was forced to park my car on the very busy Sepulveda street. Ok fine, no biggie I guess, right? Wrong! My car got hit by another car the next day because it was parked on the street. Luckily the person who hit my car was honest and left their information on my wind shield so they offered to pay for the damages but if this hotel had enough parking spaces for every room in the first place, I doubt I would have this problem. In addition, majority of the parking spaces are for compact cars. That's great if you're driving a compact but if you're driving a SUV or van like I was, forget about it! The spaces are so small it's literally impossible to park your car. Well you can park but you're going to have to get out of your car through the trunk because there literally is no space to get out once you've parked. Don't stay here!

  • 4
    « its nice »

    The hotel is located in a decent neighborhood with some nice conveniences nearby. Parking lot is a little small, but at least they don't charge for parking . Close to UCLA and other tourist locations.

    2
    « Won't stay again. »

    Very noisy and the bed was hard as a rock! Because of the remodel, there was no breakfast available. The A/C didn't work very well and I could hear the full conversations of the people in the next room.

    2
    « Do not recommend »

    We checked in on a Saturday afternoon with no problems and were given a first floor room with a king , updated interior, nice tv, refrigerator and safe. Problems- not enough parking for all the hotel visitors, door into room has big gap that kept room lit up from hallway light all night, couldn't flush toilet when shower was going ,and hair dryer did not operate well . They have Keureg coffee machine in room but you have to use the water bottles in the room to use it. They do not have breakfast because Denny's is part of property. We went to see soccer game in Carson and returned after midnight to find no parking. We were one of four cars hunting for spots in a full lot. Had to park up against dumpsters over night. Property backs right up to 405 freeway and I'm sure you can hear it on second floor. We heard nothing from our first floor room adjacent to 405 sound wall. We will not stay at this property ever again , might ok if you have a motorcycle

    2
    « Never Again »

    The renovations were in no way a problem or an influence on my stay. However, the fact that there was no elevator to the 2nd floor on one side of the hotel (where my room was located) I was forced to drag my heavy suitcases up the stairs and down again when I checked out. No help was offered at any point. There was an elevator on the other side that was not connected to this building. The first room they gave me smelled awful. Smoke, must, just nasty. I was then given another room and this one was filthy. Housekeeping clearly hadn't cleaned the room. The garbage cans were full, sheets dirty and left over food on the floor in the closet. At 3 in the morning, I witnessed a drug deal in the parking lot and that was the final straw. My credit card was also billed for charges exceeding the amount that should have been; therefore locking my available credit for my Disneyland trip with my 7 year old and 11 year old. I still need to check and see if the amount over was ever released. I checked out a day early because our stay was obviously one of the worst especially for the money.

    5
    « a 7 star rating hotel »

    Stayed here quite a few times and always have a fast check in with kind very professional staff Sonny T. night supervisor, This hotel was spotless, the service was excellent and with a grate price. Rooms are spacious and very very clean. We highly recommend this hotel. The rating of this hotel is unbeatable.

    4
    « 7/27/16 »

    Clean and comfortable, nice room. No elevators, lobby/reception area was under construction; check in staff did not mention breakfast amenities - if available, we missed it. When booking as a package with Universal Studios, I thought they mentioned a hot tub or spa (was none). Originally booking listed a price lower for over 55 yrs, ($149) but hotel raised price $5, even though they assured me we "had the senior discount." Couldn't prove it, so didn't argue.

    4
    « Great Location! »

    After doing some research and hotel searching, my girlfriends and I opted to stay here this past weekend during our mini getaway. I am so happy we selected this hotel. Not only did we get a great deal in comparison to the other neighboring locations, but we were central to a lot of the big destinations in our area. We were about 20min away from Hollywood and Santa Barbara. Despite the lobby renovation going on, we were still able to quickly check in and out. The room was a lot more spacious than I expected. There was a good sized bathroom and an extra sink and mirror right outside the bathroom. Plus there were another 2 full sized mirrors in the room which made it extra convenient, since we had 3 females getting ready at the same time. The king size bed was EXTREMELY comfortable and big enough for the 3 of us. There was a nice TV and good sized working fridge we completely stocked up. I appreciated the cleanliness of the room and property. The room was very well lit, and no complaints about the air conditioning unit. The parking is spacious and abundant. There's enough parking to park directly outside your unit, which is super helpful when loading and unloading luggage. There is a pool and gym on the property as well. There is also a Denny's restaurant on the property, but we were unable to try it out since the wait was a bit long. I did, however, miss the continental breakfast option other hotel locations have offered. I would have otherwise given my review 5 stars. I will definitely be bringing my family to stay here again during our next visit. Thank you BW!!

    5
    « Great, clean, comfortable stay with awesome reception staff. »

    This little hotel has all you need for a comfortable stay and nights sleep, in the heart of the San Fernando valley. It's close to the 405 and 101, pet friendly, and the beds and sheets are very comfortable. The reception staff was very accommodating and took great care to make sure we got the rooms we needed for our whole family. I'd highly recommend this hotel.

    2
    « Okay room »

    We were staying there for one night only. Even though I work at the reception, I can tell if if was ok or not. Rooms were clean, but some parts were too old and it need some upgrade, like bathroom doors, knobs, old curtains. Staff was just okay. We asked for a help, touristic attraction and lady from the reception couldnt help us. She tried to google smth over we already tried. At least, we had a free phone call from the reception. Which reminds me that upon our arrival they couldnt find us in the system. We booked two rooms, but they had only one double. Later, logined thru booking.com they found our right reservation and gave us two rooms next to each other. Location is ok, since we were looking for something close to the Universal studios and parking is free. Thumbs up

    1
    « Not worth the money »

    Arrived at the property at 3pm to find that the lobby was under renovation and more than half of the parking lot was being repaved.They did not have a room ready for us and told us to come back in half an hour. I asked about the parking situation and was told that the parking lot would be open by 8pm, 9pm "at the very latest" and parking wouldn't be an issue. When we got our room it was located in the far back corner -- usually not a problem, but because of the parking situation we had to carry everything from one end of the property to the other. The room was clean, but in need of an update, and it had a strange musty odor. We went to get dinner and when we returned there was literally no where to park - not one single spot. I stopped and asked an employee if they had any suggestions and was told to park across the street. Keep in mind that the property is located on Sepulveda which is a very large, busy road, and it was getting dark.Ultimately, the manager gave me his parking spot which I appreciated. (The parking lot didn't open until the next day.) We left early the next morning for Universal Studios, and decided to drive straight home from there because we weren't interested in dealing with the continued chaos of the property. I feel that guests should have been notified about the renovations prior to arrival, especially at nearly $200/night.

  • 5
    « a hidden gem »

    This was a hidden gem, courtyard was awesome rooms clean comfortable. Even thou they were remodeling the stay was great. They were conveniently located and there is a Denny's right there for an easy breakfast. The staff was friendly and helpful just can't say enough good things about our stay.

    3
    « Very expensive hotel that has low rating »

    We live in the Bay Area and the price of hotels there for a 3-5 star out of 5 star rating hotels are cheaper than here. The hotel room we had was hard to give a good rating to because the odor in the room was horrendous (it smelt like cigarette odor that someone tried to cover up but didn't succeed). It was late when we checked in so we were too tired to report it. Parking was terrible. Limited handicap parking.

    5
    « Comfortable and clean »

    Lovely hotel, have stayed several times, never disappointed. Large rooms, bonus having the sink in the bathroom for privacy. Wifi worked well and very clean. Ate breakfast at Denny's which is always good.

    5
    « A great stay »

    This BW is right off the 10 , but there is absolutely no highway noise. Our King bedded room was very comfortable, plus we loved that we could store our beverages in the Fridge for our outings. There is a sink, shower and toilet in one room, and another sink right outside the bathroom. We women love having that extra space for getting ready. They also had Wolfgang Puck coffee for their coffee makers. This was actually decent in room coffee and they had lots of sugar, creamer, sweetners and Lipton as well. We were in room 115 on the first floor in a quiet back corner. There was a patio table and chairs. We would have a glass of wine and snacks before heading out for our evening. The staff was so accommodating and helpful. There is a Dennys attached for quick, simple eats, but a couple miles up the road on Ventura Blvd. there is a plethora of amazing food choices . We enjoyed Blue Jam Cafe and Cafe Marmalade for brunches, and Cafe Bizou (French) was really lovely. The staff was so attentive and the food was delish. This location was a 15 minute drive to Universal Studios and it took us about 45 minutes to get to Santa Monica Beach. This is a fabulous location if you have your own vehicle.

    5
    « An excellent experience »

    Friendly staff, great room, conveniently located, felt very safe, the beds were very comfortable, the room was clean and well furnished. I would without hesitation recommend this hotel. The pool and spa were a little on the dated side, but not bad.

    1
    « Horribly managed »

    Showed up after the 3pm check in time with my dogs and ton of things in the car and was told room isn't ready for another hour because the last guest requested late check out. Maybe you should make sure you have rooms available at the check in time stated on the website before you allow people to check out late. Great start to a week stay at the hotel. Definitely not going to recommend to anyone or book again. If I had any other option I would have cancelled my reservation on the spot.

    3
    « One night stay for a city visit. »

    We arrived late in the evening so parking was very limited. We ended up parking on the opposite side of the property from our room. This made luggage handling a bit inconvenient. The main lobby was was being remodeled so the registration was in a room nearby. They were so nice to offer us bottled water when we were checking in. It was a very hot evening. The room was clean and roomy. Our room was right next to a Main Street. We noticed that they left earplugs for our convenience although noise was not an issue. The a/c was cold but good. The room had a refrigerator which we used. The beds were very comfortable. We were very happy with our room. Thank you Carriage Inn!

    1
    « In need of an update, no parking »

    We stayed at this BWP Carriage Inn recently and were totally disappointed, especially since we paid a premium to stay there. We booked our first night through a travel website which advertised it as having free breakfast (which we specifically wanted)... when we got there, we were informed that it did not (something which they must get asked regularly because it was first thing the front desk told me about the place). Our second night we booked through the place directly and it was crazy expensive. We were placed on the ground floor with an outside entrance. There was a big gap in the door which didn't make us feel very safe. When we returned from a long day at Universal Studios late in the evening, we discovered that there were no parking spaces anywhere near our room and were lucky to find 1, single open space at the Denny's on the opposite end of the property. It was not fun having to walk/carry our sleepy kids all the way across the property to our room. Bathroom was terrible and inconveniently laid out and we didn't feel the room was clean but we were tired and had to deal with it. The only plus is that the front desk staff was friendly and helpful. Not sure why this place charges a premium price because it didn't really have much to offer. Feel like our money was wasted.

    3
    « Spa Day »

    Spa was the greatest place to relax, but be careful about the heat. The fact that the pool and the spa were separate really made the area nice. No kids running in and out of the spa. Not much seating around the area for a break from the spa though so sitting on the edge of the spa is something you like then great.

    3
    « staycation »

    Had a great stay, only thing is I didn't know this property was motel style with the doors outside. When I found this out, I wanted to be on the second floor but they have no elevators. It can be a bit noisy.

  • 3
    « Average Run of the Mill »

    Everything went smoothly with checking in. I booked two rooms. One room the fridge did not working even after adjusting the settings. Although the water pressure was erratic. No water would come out and then a burst of water flow. The hotel is on a main street and you can hear the street noise.

    5
    « My go-to motel when visiting a relative in north LA »

    Have stayed here several times in the past two years. It is very well maintained and convenient to I-405 and the 101 freeway. Seems to be nearly always fully booked. If you are not used to LA traffic be aware that morning rush hour traffic on the above is intense so an earlier or later departure may save time.

    4
    « Rooms & Staff are nice »

    We went the week schools got out and stayed here because it was relatively close to Universal Studios (maybe 20 min by car in traffic). The hotel was pretty full so I didn't have a choice of too many rooms. The one we did pick was on Selpuveda, and that is one noisy street. So next time I would go with a different room but overall I liked the hotel.

    5
    « Excellence in LA »

    Great service, staff are very efficient and friendly. I have actually recommended other Best Western hotels send their staff to the Carriage Inn for training. Very comfortable beds, nice pool and hottub. Wish they included a microwave but it seems typical of Best Western hotels with an attached restaurant to not provide this service.

    4
    « Great Place to stay to get to LAX »

    Nice, clean, good price, and friendly place to transport to LAX. We enjoyed the pool and hot tub at night and watched the planes coming/going. Good breakfast and bus shuttle. I like suites when traveling with family, plenty of room, and refreg to put our snacks in for the plane. We'll stay here again! Good parking for family when dropping/picking you up.

    5
    « Best place to stay in Van Nuys Area »

    Best value for a quality motel without the high priced others in the area. The service is reflected on all shifts on every trip that I have taken in the last 3 years here on business. You also can get Denny's meals delivered to your room at menu prices without a service charge. I stay nowhere else whenever I travel to Southern California

    4
    « nice »

    hotel was very nice (well maintained and neat), staff was courteous and helpful; parking lot was a little tight, but at least parking was free, location was convenient although a bit noisy with traffic

    4
    « Good stay »

    This is a clean, well kept facility and perfect location for us to visit family. A Denny's is close by for breakfast, coffee maker in room. Comfortable bed, very quiet for being so close to the traffic. Have stayed in the past and will stay again when we come to Van Nuys area.

    5
    « Great Hotel! »

    I enjoyed staying here at the Best Western Carriage Inn in Sherman Oaks, CA. Upon arrival, we got got a free upgrade from a queen be to a king bed which was awesome. The room was nice and comfy. Air conditioner was great as well. I recommend to all. No free breakfast but there was a Denny's on the property.

    5
    « 5 start treatment ! »

    Stayed here with my family, and I couldn't be happier with my stay. Super clean spacious rooms and extra friendly staff. Loved every minute of my stay. Super convenient location by the 405 and free breakfast with our stay at Denny's! Thank you Eric for everything during our stay :)

  • 5
    « Great place to stay »

    Clean and great customer service. We stayed there for a Baseball tournament and it was great for the other kids as well. If you are in the Sherman Oaks area due yourself a favor and stay there with your family.

    4
    « Nice Area, Perfect to visit Universal, Getty, and Hollywood »

    Came to this hotel when we spent the a week in Los Angeles. Was only about 15 minutes from Universal and fairly close to Hollywood. Recommend this hotel to everyone. Only downside is there is no breakfast! but there is a Dennys.

    4
    « No Breakfast :( »

    Nearly every Best Western I have stayed at provided a breakfast of some type. Unfortunately, this property does not, other than coffee or tea, and perhaps a pastry, from a counter in the small lobby. There is a Denny's next door, and for a few $ more you can have a decent breakfast. Otherwise the place is clean, quiet and well maintained. There were no problems whatsoever with my room. I can't help but think though that for about the same room rate I could stay at a place where breakfast is included. That's my two cents.

    5
    « Great value! »

    We moved to this hotel after staying at the Hotel California in Santa Monica. We moved as we found Hotel California quite noisy but couldn't afford to stay within Santa Monica itself. The switch was great! Completely different vibe in this area, but these are the things I can comment on: Super comfortable beds Updated rooms Outdoor pool- super clean Looks like a motel outside but great inside Attached to a Denny's 10 minute walk from Target A few restaurants (Cheesecake Factory, movie theater and an Asian cuisine) within a 20 minute fast paced walk Friendly staff The only drawback is it's far from amenities such as a coffee shop, bakery, cafe etc. However there is a Starbucks in Target!!!

    4
    « Breakfast should be there! »

    Two days ago, I was there with my family for business trip. There have good stuff, friendly crew and very clean everything. The coffee was really great in registration! Convenient locations! Very close nice restaurants and well-liked stores. I would expect to be able to get free breakfast in room cost:) but there is still good enough.

    4
    « Relatively inexpensive, clean and comfortable »

    The room was a very pleasant surprise as it was very modern and new. Staff was outstanding. Not a single complaint from me about this property. Some other reviews mentioned the traffic noise. We did not experience any of that at all although we were right in front.

    5
    « Satisfied »

    The whole experience was easy and pleasent. Staff was great. Bed was a little uncomfortable. For our purposes a handy location.Resteraunt attached was quite nice because there was nothing else close by. Typical Dennys fare but served in a quick friendly manner.

    4
    « GREAT VALUE »

    We stayed here for my Daughter's graduation from CSUN. While a bit of a trek, it fit our needs entirely. The rate was very reasonable and the staff was very professional. The only issue we ran into was parking later at night.....

    4
    « Little Treasure »

    I never knew this hotel was in the area, but it was recommended by the folks holding an event I was attending. What nice little treasure here. Right next to the freeway, but you can't hear it. upon check in we receive vouchers for the breakfast at the Denny's next door. The room was nice and clean and everything worked. The only negative that I saw was the parking is tight and the bed was a bit to soft for me. Outside of that, it was good place to get a nice night of sleep.

    5
    « One night stay »

    We stayed at this Inn because it was close to an event we were attending and it also had a good price. The staff were friendly and the place was very clean. Unfortunately it was too cold to use the pool, but I would stay there again.

  • 4
    « Trip for Visiting Sites »

    Hotel was very nice for the price. The staff is very nice to work with and provides great assistance with directions and items as needed. I would have preferred softer bedding for top comforter. Overall, stay was good. This was our second time at this hotel. The location is good to Warner Bros and 20-30 minute drive to most tourist attractions. Denny's restaurant is a good plus to have next door.

    5
    « no hassle stay »

    Couldn't be more satisfied with service! The staff is great and very professional- speedy check-in! love it!! Have been staying there for over 12 years on business trip and the hospitality just keeps getting better! thank you Anthony and Eric.

    4
    « Excellent until ! »

    My stay was great except on last day of stay I was informed there was a particular smoking area which I stated in my reservation I wanted to be right next to if there was one. Which there was and I? was put far from it and I can not walk very well.

    4
    « Very good hotel »

    I stayed at this hotel for 3 nights. It is a good hotel value. Pool was good hot tub was good. I was impressed with the service. The rooms are a little dated but clean and comfortable. Traffic is a little noisy but I slept fine. After stay I will stay here instead of the holiday inn express up the road in Van Nuys. Close to universal studios but if you are driving take surface streets to the 170 then to Universal studios.

    4
    « Great Stay »

    I really liked this hotel very good customer service. Rooms were clean. it was a little noisy with traffic but still a good choice and good value. It has a great location for Universal Studios and although the Hotel is located on a street with traffic noise still a great hotel.

    4
    « Convenient to Getty »

    We needed a place convenient to the Getty museum, that was pet friendly. Good things...clean, quiet, pet friendly, staff was very helpful, ample parking, restaurant next door, great coffee in the lobby. Bad things? Can't think of any...oh, I plugged the toilet, and they were more than happy to send maintenance, however I asked for a plunger, and they gave it to me...all done. Oh, and while waiting for the plunger, I read the free newspaper and had another cup of great coffee. Thank you, Carriage Inn.

    3
    « Regular Western »

    The place is off a busy highway/road. Our room is great - spacious with a good TV, great beds, a fridge, and a coffee machine. It is loud (traffic), but the hotel kindly provides ear plugs. What bothers me is that the fitness centre is closed for maintenance. That is fine - BUT SAY SO ON THE WEBSITE. We specifically booked this hotel because it had a gym. We get there - no gym. That really annoys me. In these cases, the hotel should provide guests with access to a nearby gym. I am training for a marathon and hate to miss a workout. Indeed, it is so important to me that I booked a hotel with a gym! So I am not impressed. Otherwise, the place is great. I would recommend it for a night stay.

    5
    « Affordable, But Close to Hollywood »

    When visiting Universal Studios or the north part of L.A., you will find many expensive options for hotels/motels. Some of them look okay, on paper, but you discover Hollywood "magic" has made them appear more appealing in the photos than in person. In general, we have been very happy with BW, but this is a nice motel site that is well-staffed and comfortable. Now, Carriage Inn is our affordable go-to in Hollywood.

    4
    « Great rooms for a good value »

    We enjoyed staying here. It was close to many restaurants. Parking gets a little tricky at night. The neighborhood was very safe. It was a little noisy being close to the freeway. The rooms were clean.

    4
    « Quality convenience »

    Rooms were very clean and spacious for our family of four. Convenient location near freeways with easy on/off. As such, expect some white noise from nearby traffic and bring ear plugs if you're sensitive to such things. Short drive down the freeway to Hollywood, Universal Studios, and other attractions. If you have a larger vehicle(big SUV or minivan) the perimeter spaces are larger than the central ones.

  • 3
    « Average, but not for a lack of trying on their part. »

    I've found Best Westerns are best out west. Not trying to be catchy but being from the east, it's true. This location is a good stay, it has some baked in appeal and I would visit again if my job calls me back to the Van Nuys area. With the proper expectations this hotel should be a great recommendation. It's a good option for travelling on a budget. The good: -staff, all very helpful, courteous and professional. -location, close to the freeway and the bonanza of restaurants down on Ventura Drive. -clean rooms, comfy bed and an appealing facade from a bygone era. -Denny's on site for breakfast. The not good: -the parking lot is crowded, with tight spaces -noise: there is a noticeable background of traffic from the freeway and just cars in the parking lot. -rooms, there's a limit to how nice a motor Lodge room can be dressed up, and they've reached it here. My connecting room gave me an unwanted eavesdropping into the plots and plans of two women who began to sound like Thelma and Louise to me.

    5
    « Nice stay at Best Western Sherman Oaks »

    We had a nice stay at this hotel with a comfortable bed and a quiet room even though it is close to an interstate highway. The Keurig coffee maker was great and the attached Dennys very convenient. We would stay here again.

    4
    « A great location--very convenient! »

    The rooms are clean and large, the internet service is great, the location is EXCEPTIONAL, the price is reasonable, and it's a good deal/great value. What more can you want for a short stay? I was traveling solo and wanted to be close to lot of L.A. attractions and have quick access to the freeway (both 405 and 101). This hotel fills the bill!

    2
    « Extreme noise »

    Hotel was nice looking, clean and staff was professional. Knowing that the hotel was at the corner of an off-ramp from the freeway we thought that the rooms would be sound proofed better. When we walked in and saw ear plugs on the nightstand we knew we were going to be in for a rough night. We didn't completely understand the loudness of the trucks on the freeway and how they could actually shake the building, the cars with boom boxes could be heard as if we were standing on the corner, and the frequency of the emergency vehicles racing by. Needless to say our night was rough...there was no sleeping.

    4
    « Clean Rooms »

    The hotel was decent and the rooms were clean. There was was not a lot of parking available. In addition, breakfast was advertised on the website but it was not offered. Overall, the stay was good, and the staff was very friendly.

    5
    « Best Western puts the "Care" in its Carraige Inn »

    In trial in Van Nuys, I needed a nearby hotel, and Carraige Inn in Sherman Oaks fit all of my needs. My room was spacious and had a wide window. The desk was large and had plenty of outlets, and a 24-hour Denny's was right next door. One pleasant outdoor design feature was a vertical garden. Nice pool, too. The staff was especially helpful when I needed to store my printer for a few extra days.

    1
    « Watch out for your things 24/7!!! »

    We booked 2 rooms with 2 queen sized beds each for 9 days. Our rooms were satisfactory, basic drive inn that looks good outside. Beds were good but the carpet was dirty. The doors had big gaps below so you would hear people outside the room. Windows could be better (noise). Amenities were substantial. The one biggest drawback was the lack of security INSIDE the room. Our daughter left her iphone 5s(with a red mophie pack attached) on the table and when we came back, the phone was nowhere to be found. She reported to the housekeeper, their supervisor and to the front desk but was just given a go around. I presume they wanted to play down the incident for them not to look bad. My daughter cried for a couple of days ruining our vacation. We'd certainly understand if the phone was lost outside the room but inside?? This is certainly not the best western hospitality we were accustomed to. When I reported it again at the front desk, another complainant was there. By the way, its a non smoking hotel but we smelled smoke inside our room although it stopped after i reported it to the front desk. How they got 4 star rating got us dumbfounded. If you don't mind noise and lack of security, it will provide the accommodation you need.

    5
    « Best Western location near Van Nuys California »

    Centrally located with spacious updated amenities .Convienate room service from the adjoining Dennys café. My favorite place to stay in the San Fernando Valley. Good value for money. Book early as they are generally full

    5
    « THANK YOU!! »

    Thank you for goung above and beyond--trustworthy, professional, efficient and made it enjoyable even though i was away on business THANK YOU!!! (I had left a kendall without realizing and the staff were able to track me down, have it shipped and were SO nice and competent...very much appreciated!

    5
    « Our happy place »

    We basically blind booked this but we were very happy with our choice after arriving. The room was very spacious and had everything we needed. The staff at reception were very helpful whenever we had a question. It was also well situated for our day trips in and around LA, particularly if you're looking to go north to Santa Barbara or Malibu. The Denny's next to the hotel served as a great starting point for breakfast or dinner after coming back late. If you're a visitor to the US, this place is great for some classic American diner food. With regard to a few of the criticisms in some other reviews of this motel, our room was 100% clean and bug free, there were no situations where I felt unsafe (there are occasionally homeless people passing by but by no means an unusual occurrence for LA), and while the hotel is next to a freeway, the noise is not typically beyond white noise levels. Fantastic value for money and would definitely recommend.

  • 4
    « N. Trincilla »

    No complaints. Decent for the money. Clean. Decent size rooms. Pool is small but serves its purpose. Would definitely stay again. Parking is a lil scarce but other than that we really enjoyed our stay.

    3
    « Not bad for the price »

    This hotel was in a great location for me, it's not the best looking property but it was fine. They do not have breakfast there and the Denny's attached to the property is a typical Denny's (in other words, the legendary slow service is in place) but the Sherman Oaks Galleria is just a mile away. The room overall was okay for a single business traveler, I probably do not recommend for a family.

    4
    « Pleasantly surprised »

    After spending all day in central LA, we decided to try and find a room for the night at the last minute for our family of 4. Needless to say, we weren't having much luck. Since we were heading north the next day, we decided to look for a room in that direction. The gentleman that answered the phone confirmed they had a room available with two double beds and that he would hold it for us.... didn't even need to provide anything but my name. Arriving at night, we couldn't see much of the surrounding neighborhood, but it didn't seem all that sketchy. The property itself looks modern and clean, putting our minds somewhat at ease about cold-calling a hotel for a room at the last minute. The clerk was very personable and got us checked in quickly. Our room was clean and comfortable, and appeared to have been renovated within the last few years. Beds were comfortable, and street noise was minimal but noticeable. I would likely stay here again if I needed to. My only complaint is the price...... we stayed on a Wednesday night, and it still cost us $225 (including taxes). At any other place, this room wouldn't have cost more than $125.

    5
    « Best Customer Service/Clean Hotel!!!!! »

    I read the reviews and the negative ones are FALSE! This place is Amazing... Clean rooms, and the staff members Justin and Karo went over the top to give me and my family the Best Hospitality! i will stay here again and again.. This is LA you will have some noise but, that expected. The bed are compfy and the shower was clean. TWO THUMBS UP!!!!!

    4
    « Close to everything in the valley »

    The Carriage inn is a comfortable spot to spend a day or two when in the west valley. The rooms are nicely done and very clean. Within a mile is Ventura Blvd and all the shops and restaurants you could want.

    5
    « Excellent Accommodations »

    Staff was friendly and extremely interested in making certain my stay was pleasant and enjoyable and immediately responded to my requests. Very well run and pleasure to stay at every time I am in Sherman Oaks.

    3
    « Average motel with no free breakfast »

    Nothing special about the motel. Neither great nor poor. Check in service extremely slow. Biggest complaint was no free breakfast. Only a Denny's on location. The breakfast is one thing I really appreciate about BW. It cuts down cost of travel considerably.

    5
    « Best Western Plus is the Best Choice »

    Best Western Plus is always my #1 choice whenever I go away from home. The room, the service, the environment, the breakfast, and so many more good things are great. Wish three would be more pet friendly hotels so that I can check in easily with my beloved dog every where I go. Keep up the good works.

    4
    « Nice Motel »

    Going to performance at UCLA and wanted a place to stay north if the campus for an early get away. This place was fine, but unlike some BW+ it does not serve breakfast. There is an older Denny on site but not what we were looking for. On the whole a good place for a short stay.

    1
    « Could Not Sleep Due to Noise Level »

    Horrible hotel. If you are a light sleeper then we would not recommend this hotel because the traffic is too loud. All night you hear loud traffic. Unfortunately, someone's car alarm continue going off and on which made it noise level even worse. I did not sleep at all which made my last stay in LA a fog.

  • 5
    « Hotel for surgery at SCOI »

    We were spending the night at this hotel the night before my daughter's surgery at SCOI. The staff was very nice and helpful too. I had to print an email to sign and then they scanned and emailed it back to me so that we could complete all of the paperwork for the procedure. Very pleased with this spot!

    4
    « Nice hotel »

    The hotel was very nice. The street noise was loud and there were loud sirens for some kind of emergency. Other than that, the quality was good and the staff was very friendly. It was nice having a Dennys right on the property.

    4
    « Very comfortable »

    This Best Western was in the process of changing out the mattresses. We had a king with a new mattress. Extremely comfortable. The location was good. Very easy to find. Denny's in the complex. There was a heated pool and towels were provided for the guests.

    4
    « Best Western Carriage inn »

    Not bad "mid range" motel. Parking is woefully inadequate, but rooms are clean, beds are comfortable. I think a tad overpriced for what you get. Same price in Vegas would get you a LUXURY SUITE! For the area, not bad at all though.

    3
    « Not fabulous but not bad »

    I wish there was a rating in between average and very good. It's good but way overpriced for the type of property. The room was clean and comfortable but the doors are outside and therefore it is a bit noisy. The check in was very friendly and easy. My biggest concern was the bed foot throw. Suspicious looking stains...

    4
    « Nice, but could do better! »

    the rooms were very clean, nicely sized, but when push comes to shove the Los Alamitos Best Western, is more welcoming, more amenities are offered(Free full breakfast, a suite that can sleep 6 for $149.00 VS (2) rooms that sleep 5 for 159.00 each)

    5
    « It's like coming home! »

    For years, we have stayed at the Best Western Carriage Inn approximately every 3 months. It's like coming home: accommodations are beautifully appointed, the location provides easy access to anywhere in the San Fernando Valley and, despite heavy local traffic, access to Hollywood and even UCLA. One feels totally safe staying here.

    2
    « Overpriced Motel Experience »

    The room was below average -the bed was like sleeping on a rock with deflated mini-pillows. The noise from the street was unbearable even with the earplugs they provided. The neighboring guest rooms were occupied by people who were drinking and smoking cigarettes and marijuana. The restaurant was poorly staffed -while pleasant, it should not take 45 minutes to get a sandwich.

    4
    « Big, busy, well-run »

    This is a big operation that is situated right off the freeway. The rooms are clean, the bathroom is adequate and the service is friendly. Try to get there early, the parking spaces fill up. Avoid the Denny's next door. The service was glacial.

    4
    « Dirty carpet »

    The carpet on the passage was really dirty, I was a little scare to find the room that way but everything was clean inside the room, my wife and I stayed just for one night and overall was good for the price.

  • 5
    « Great Experience »

    Excellent staff and service. The property was much nicer than I expected, and great location. The decor made it feel like we were on a tropical vacation. We would surely stay there again on our next trip to Los Angeles.

    5
    « Best choice for location and value »

    Located in the San Fernando Valley with every thing you need for a good business or pleasure trip.A Dennys café is on the premises and supplies fast and good food at good prices with room service without a surcharge. A very good value for money

    3
    « Best Western Sherman Oaks, Ca »

    Nice property, good location, good service. Robert at the front desk is the "rain maker", the glue that keeps this property and customers returning for another stay. Primary issue is parking, not enough parking spaces for all the rooms. You may end up parking in reserved, handicapped or on street parking when you stay here.

    5
    « The BEST »

    everything was outstanding...staff very welcoming, room size was bigger than regular hotel rooms, very quiet atmosphere, extremely clean pool/spa and surroundings. Denny;s restaurant literally a few steps away and bus stop right next to the hotel.

    5
    « Good choice for Sherman Oaks »

    I often stay at this Best Western when in Sherman Oaks for business. It's conveniently located near major freeways and local streets, easy in and out access, rooms are clean and functional, and the staff is friendly.

    4
    « Updated Best Western Plus in Sherman Oaks »

    This large motel at Burbank Blvd. and the 405 has spacious, updated rooms. The motel has quite a bit of parking, though the lot always seemed full and it wasn't easy to park near out room. Overall, the rooms are clean and comfortable. Our room even offered two sinks in the bathroom area. Most Best Western Plus motels that we've stayed at offer a very good breakfast, but this one has a Denny's on the property, so you pay for breakfast and have to settle for Denny's or go somewhere else. The cost of the stay, however, was economical, so that's helps. Overall, we will stay here again since the property really has no drawbacks.

    2
    « Two Star Motel States »

    I paid the points equivalent to $170 a night for this room. Early check in was not an option. When I told the front desk my 9lb dog would be staying the night with me everything changed. He said my room would not be available until after 3pm. So you mean I can't even check in at the listed check in time now? I felt I was being penalized for having a pet. After my friend stepped in suddenly a room was available immediately. The room we were given was on the first floor (fine) in the far right corner of the building. We woke up to a homeless person rummaging by our window. Wall paper was peeling from the walls. I've stayed in finer establishments with my dog, and have being treated with far more courtesy. If you have a pet you will be given the worst room and treated like a second class citizen!

    4
    « Holiday »

    Very clean rooms Front desk staff were very knowledgeable and helpful The housekeeping staff were efficient, friendly and were fast in providing hotel supplies when required Being at the location we were was far enough from heavy traffic of LA but close enough to connect with the various freeways we needed to take I would recommend this place to anyone going to Los Angeles

    4
    « comfortable , great front of house »

    my first destination on a 3 month trip to north America , warm welcome , nice rooms , they also had a dennys attached to the hotel which was convenient , overall I enjoyed my stay , thank you , the front of house personnel where very welcoming , along with the house keeping staff , keep up the good work

    2
    « Disappointed »

    For the price of our hotel room, I expected quite a bit more. While there is a Denny's located next door, there is no breakfast with the relatively expensive room. There is a homeless camp by the freeway less than a block away, and the homeless are constantly on the property. The room felt like it was very old (80's or earlier vintage), but an attempt at updating it had been made with the soft-good in the room. The linens and appointments were nice in the room, but the bathroom was so small and the water pressure was horrible. The vanity area, sink, bathroom floor, etc all appeared dated and original. There wasn't much soundproofing and you could hear everything outside. That, coupled with a lumpy bed, made for a rougher night than I would have liked. On the plus side, the room was clean, and the hotel staff was very friendly. I would go stay in Santa Monica for the same price in a better location.

  • 2
    « Not what I expected for a Best Western Plus »

    Room was ok, floor was a bit dirty around the bed. We lifted up the bed skirt and found things behind it. Water pressure was terrible in the shower. Door wasn't properly sealed to the outside so room was freezing when we first got there. Homeless people were living in the stairwell so that was a little startling to come across someone sleeping there. Hotel grounds aren't secure so people off the streets were wandering the parking lot and upper floors. Only plus is that location is central and was a short drive to popular attractions, and staff was friendly.

    3
    « Average hotel »

    Good past experience with this hotel in Sherman Oaks. They offered a very good rate, so grabbed it. Requested 1st floor and got it, others checking in, did not get 1st floor. Got corner room which was dark and dreary, however, very quiet as away from street noise, so turned out to be great room. Amentities were usual shampoo, lotion, but added ear plugs. A good addition. Would stay again if rate good.

    4
    « Nice place. »

    Clean room, plenty of space. Denny's a minute away, so decent breakfast every couple of days. On site laundry came in handy. 2 floors, no elevator, so plan ahead. Noise wasn't too bad, no problems sleeping. I'd stay here again if I needed to be around here.

    5
    « They Went The Extra Mile »

    We love to stay here. They are friendly and accommodating. Nice rooms, clean and comfortable.The front desk found us a room even though we had booked the wrong date. So it was our mistake and they fixed it for us.

    3
    « best western sherman oaks, ca »

    The motel is conveniently located in Sherman Oaks. The motel does not have top quality tv's, or channel selections, and does not provide breakfasts. The rooms have been updated, the staff is helpful, the front desk is friendly and helpful.

    4
    « Better than Expected »

    Stayed here for 4 nights. Location was close to everything, short Uber ride from many attractions (Hollywood, Universal City, Sunset Strip, etc.). Neighborhood around the hotel doesn't offer much though, no bars walking distance. The Denny's attached to the hotel is average at best. The room was clean and the staff was friendly. Didn't hear highway noise at all. I would stay there again.

    1
    « Woke up in a bed w/ URINE STAINED linens!!!!!!!!!!! #NASTY »

    I recently had surgery and AM taking muscle relaxers at night that caused me to sleep restlessly. when I woke up at 4:15 a.m. with my head at the foot of the bed face first in the ground duvet runner, all I could smell was urine!!!! I like to review on your Facebook page too- all I wanna know is so you have no customer service or management at night when you are a business that is open at night??!! It took me 45 minutes calling from my room and my cell phone to reach someone at the front desk who then denied missing any calls from our room phone and my cell phone. spoke with someone named Chris who was very flippant and told me to go back to sleep and call back at 9 a.m. to speak to housekeeping! WTH??!! Like I'm going back to sleep in this nasty bed! If I wanted to wake up in a crime scene I'd be at Motel 6 paying a fraction of the price Ugh :(

    3
    « Not "Plus" level Best Western »

    This is not a "Plus" worthy Best Western. Parking is a problem, sometimes you need to park on Sepulveda Blvd (very busy street). Bathroom is small - warped door, hard to close, door almost hits the toilet. AC unit makes noise but doesn't do anything - room is stuffy. Each morning we woke up with headache and stuffy nose - maybe the cleansers used? They try to keep the old facility nice, but it is getting tired. Construction in middle of parking - traffic congested. $20 PER NIGHT pet fee is excessive.

    5
    « Best Ever Western! »

    Me and my family visited the beach and Universal Studios for The Thanksgiving Holiday. We had a great time and enjoyed our stay at the Best Western Carriage Inn. We are return customers and we have never been diappointed. The rooms are clean and comfortable with safe parking and a friendly staff.

    4
    « Office staff has it together »

    If the office staff does not have it together, the entire trip is ruined. Nothing aggravates me more! I can stay in any expensive hotel that I desire, but this staff has always tried their best to give me the room I want, have the room ready quicker, allow me to leave later, etc....

  • 4
    « Nice convenient hotel »

    We are always pleased with Best Western brand hotels, and have never experienced a problem. This hotel is conveniently near the 405 and 101 freeways, so it's easy to get to any location you want. Our room was clean and quiet, and there is a swimming pool too. You can't go wrong with Best Western, even in Europe.

    5
    « Repeat Guest! Adore the pleasant staff and fully equipped rooms! »

    I travel a great deal and am very picky. I love this hotel and am on my 3rd stay. The hotel is centrally located for easy access to everything needed for tourists and business people. Extremely close to Ventura Blvd, which is packed with fantastic restaurants and shopping. Of course, the convenience of the 24 hour onsite restaurant is hard to beat. The staff, rooms, location, and cleanliness are top notch! You will not be disappointed!

    5
    « great hotel, stayed 3 months. »

    the heated spa is the best part of the hotel, so nice to soak after work. the room was comfortable and clean. only had 1 problem come up in the 3 months i was there and it was resolved quickly and efficiently. staff were very friendly and helpful. definitely would stay there again! (this was my 2nd stay)

    3
    « To busy »

    This was the second time within 2 months that i have stayed here for a week. The ice maker near room was out entire time. Not really a big deal. They had a flood on first floor that staff was not awhere of until i mention it. Seemed to be to busy, i understand this hotel is very busy.

    4
    « Great bed, large room »

    Everything about this hotel was just great. Factoring in the price made it a great value. I was in town for a bowling tournament and they had negotiated a special rate of $95 per night. I checked on other properties but couldn't beat that rate. I didn't use the swimming pool but it looked really nice. Even the vending area was clean and well lit. I didn't eat at the on-site Denny's restaurant, but I walked 5 minutes up Sepulveda to the 88 Chinese restaurant and brought back some yummy food to have for dinner.

    5
    « very clean, would stay again »

    The room was very clean. The hotel is very good / Great value. Ask for a room in the tower. The outside rooms tend to be noisy from the nearby highway and street. The room was clean. Parking was not as big a deal as many people say.

    4
    « Good Option Where Not Many Exist »

    There are a lot of hotels in and around the Van Nuys/Sherman Oaks area, but most of them are either scary bad or insanely expensive for satisfactory level service and cleanliness. The Best Western Carriage Inn was a surprising clean, well maintained and reasonably priced option in this sea of disappointment and I will stay there again in the future. The Good: Location is great if you need to stay in this area. Easily accessible from either side of Sepulveda and easy freeway access in two directions. About a mile off Ventura Blvd. where there are numerous dining and shopping options. The hotel is erratically set up, but there seems to be sufficient free parking. I was easily able to find spots for my truck without having to squeeze in, although some parts of the lot do have lower clearance. The rooms (mine at least, I can't speak for all of them) were clean, well maintained and comfortable and smelled pleasant. HVAC worked well without being noisy. Shower had decent water pressure and the drains ran freely (something that is surprisingly uncommon). Plenty of soap, shampoo, etc. There was a sink both in the bathroom and another outside, which is tremendously convenient if you have two people trying to get ready in the morning at the same time. Good TV (Samsung), the bed was extremely comfortable (YMMV, I liked it anyway, but everyone has their own opinions on that kind of thing). Nice workspace, numerous power outlets available both by the bed and at the desk. The door sealed well and was secure. These are outside access rooms for the most part, and given the area, a secure door does offer peace of mind. The Bad: Check-in was a bit slow, but not intolerable. The bathroom only had 2 full sized towels. I don't know if this is the norm at this hotel, but a bathroom in a room for 2 people should never have fewer than 3 towels. I had to go ask for more before I ever had a chance to set foot in the shower. The Internet was clunky. When it was working, it worked well, but it seemed to stop and start. This wasn't a router connection problem, either, it seems to be an ISP problem. My connection to the router always stayed rock steady with a strong signal. It was annoying enough that I eventually gave up on using the wi-fi for my phone. Nearby Sepulvada Blvd. does get noisy during the day, but at night I didn't find the sound to be overly intrusive. Finally, the on-site restaurant is a Denny's, and Denny's is terrible. Overall, the good far outweighed the bad and I would happily stay here again as long as the price remains reasonable. Pricing here is largely based on demand, so the value comes and goes as I understand it.

    4
    « first »

    good clean rooms quick service..but watch out for local street people hanging around;they are everywhere,,good location and fair price and ample parking close to room unbelievable...these surveys??? on and on and on...I will never do again!!!

    4
    « Convenient location in the valley »

    The location right off the 405 is good, and even though it is close to the freeway, it is quiet. The rooms are nice, nothing special, but typical for a Best Western. The beds were quite comfortable, but the shower had very low pressure. Parking was very tight coming late to the hotel, WiFi worked very well. A good place to stay for a day or two, especially if you can get a good deal through Hotwire. The staff was nice and helpful. Would stay again if I was in the area.

    3
    « my business trip »

    This stay at this particular location was average. Ive stayed at BEST WESTERNS before, and really enjoy the organization. ?But just a little dissapointed with this site,that there was no breakfast amenity. Just because there was a DENNYS restaurant next door. For the price I paid for the stay, I couldve stayed at a HLOIDAY INN EXPRESS,a few miles further and had breakfast accomidations!!

  • 4
    « Convenient to Sherman Oaks »

    This is a good option for those who have business or family in the area. They have a pool and a hot tub. The property adjoins a Denny's restaurant which is convenient for breakfast. There are no other options within walking distance. The rooms are spacious and nicely appointed.The prices are reasonable and so are the amenities.

    5
    « the royal treatment »

    My family and I felt a warm welcome from all the front desk staff including the General Manager at check in and throughout our stay. The staff was very friendly always greeted and were very approachable.

    4
    « Good value. Convenient location »

    Property is your typical US BW hotel. Location is convenient. Facilities are adequate. Service staff is competent. Parking is tight specially if you come in late. The traffic noise is minimal specially considering it is fronting a busy street on one side and the freeway on the back.

    4
    « Good location and clean modern room »

    While it's nothing fancy, the Carriage Inn is clean and comfortable. The location right off the 405 is very convenient and the rooms are quiet considering the proximity to the freeway. The furniture is basic, but on the new side and in good condition. I've stayed here a couple of times because the prices can't be beat, and I wouldn't hesitate to stay there again. Free wi-fi is much appreciated too, and the signal was good.

    4
    « Large hotel in good lcagion »

    Stayed 1 night in room 141. Check in was quick and easy. Hotel was fully booked. We asked for a room on ground floor and request was met no problem. Room was large and clean. Denny's is on site and provides room service. Location appeared safe. Plenty of shops nearby.

    3
    « Nice Stay - Convenient Location »

    We stayed five nights here and found it well-located for our needs. Rooms were nice, also clean. Enjoy the housekeeping staffs' efforts if you go. They can really make a bed look professional. Be ready for the traffic. I-405 is within sight as thousands of cars crawl by on the weekdays--south in the morning; north at night. If you're going to a fast-food place on Ventura, don't turn right behind the Plaza! It will take you a half hour to go two miles! Access to Route 101 surrounds this location - again, go right out of driveway and then straight onto highway! Parking in hotel is limited. Get in early if you want a space with lines. Don't go to nearby restaurant!

    3
    « Great rooms, sketchy area »

    I was there two nights. The first night a prostitute was working the corner and the next I found needles on the ground in the same area. Rooms were really quite good with a very comfortable bed. Parking was very tight and scarce if you got there late. Be very careful with a car you don't want door dings on. Denny's, attached to the hotel was actually very good and cheaper than eating in a hotel.

    3
    « Noise »

    A nice hotel but access and noise caused by extreme traffic made it a difficult stay. Beds were a little soft for my taste, a light was broken for 2 days. I did not have time to ask for it to be fixed but the maids could of been proactive.

    1
    « 2 Night Trip »

    First of all this inn should not have a Plus name. All they did was a funky remodel and BW gave them a Plus. There is no breakfast. The pool is very small and filthy. Only 1 elevator works. If you come little late, there is no parking. You have to park out side. Out side does not look safe. They let homeless people sleep in the parking underpass. One homeless scared us when the elevator door opened, he was going thru the trash. The staff knows about it but don't do anything about it. We had children we went back up and lock our self. Next day we left for another Hotel. We refuse to stay another night.

    3
    « 1day business trip »

    Nice maintained hotel in the middle of van nuys Ca..The hotel is right off the 405 Fwy. In a area that is better than most. The one draw back is that it doesn't have a quick hot breakfast , there is a Denny's across the parking lot if that's your thing.

  • 4
    « Clean, comfortable, friendly, good value »

    There are nicer areas to stay in LA, and you won't want to go walking and sightseeing here, but if you're looking for a motor inn in this part of town, this is a good place to stay. We stayed here because it was near family we were visiting. The room is clean and comfortable and well equipped. The staff are welcoming and helpful. What more do you want? The only drawback is some traffic noise from the busy road nearby, but it didn't bother us. Very good value for the price. And you can spend the money you saved on accommodation on sightseeing in LA.

    4
    « Hotel Desk Staff A++++ »

    They were very attentive and polite. Did not make me wait forever. Spoke English well. The only problem I have is homeless people by the vending machines. That scared me. The lighting could be a smidge brighter

    5
    « Hospital Stay »

    This hotel beat any other hotels that we checked out. Not including the décor, atmosphere, and amenities. Had to have a one night stay due to a hospital stay for the next day and this was everything we needed. Secure, up dated, plenty of parking, reasonable price and very friendly. Centrally located to go to shopping, dining, and any medical facility. Felt very comfortable walking out to our vehicle during the night and early morning. Room a/c was perfect, that is hard to find.

    1
    « Couldn't stay neighborhood was scary »

    We pulled up to the place and right behind one of the buildings was a group of homeless men, and the area was a bit rough. We drove through the parking to see if we could get a glimpse of something good and we just had a bad feeling. Canceled reservation and changed to a hotel down the freeway.

    5
    « Wonderful experience »

    We had the best room we've ever had at this hotel. It was at the back with our own patio. Also sometimes the parking is tricky but we found a great spot. Employees are also very sweet! We would definitely return.

    5
    « Worth a return visit »

    I was there for a week and was very comfortable all the way around. Considering how many years this place has been here it is in VERY good condition, fairly up to date and extremely clean. The staff was welcoming, helpful and professional. My room stayed cool with the AC, the fridge worked well to keep food fresh, there was plenty of hot water and good pressure, and the coffee was even good. The bed was comfortable and the size and layout of the room was very acomadating for my week long stay. I would return to the Carraige Inn to be certain if I find I need to return to the area.

    3
    « Best Western Yes, Plus NOT »

    We checked-in late around 9:30 - 10 p.m. The friendly and courteous night staff were prompted and provided great customer service, but I was disappointed to find there was no free continental breakfast and not a spacious lobby/dining area to service such a perk. The business center was not private and was out in the open where people checking-in could clearly see your information on the computer screen. We were lucky to have found parking near our room, but there was no elevator on our side, so we had to hike our luggage up the stairs and for two tired women after a long day of travel, that was annoying. If there was an elevator, I wasn't about to leave my teenage daughter alone to go find it. The property sits on a main street and next to the freeway, so it was quite noisy with a couple of homeless vagrants and their dog barking behind the hotel. Being from San Francisco, I wasn't scared to walk from our room to the lobby at night, but my teenage daughter was. Coming back down the stairs to retrieve a few more things from the car, a gal was sitting on the stairs smoking a pipe and what a thing for my daughter to see, not sure if she was smoking crack or pot, but I wasn't going to stick around to get a closer smell or look. I'm a single-mom, so I try to find safe, family-oriented hotels with free breakfast at a budget-friendly, reasonable price and considering this was a PLUS Best Western, I assumed that's what I was paying for since we've stayed at other Best Western Plus' and received these kinds of perks before.

    1
    « Filled with narcotic smell, Noisy, shady neighborhood, avoid at all cost »

    First thing First, this place doesn't deserve to be called "PLUS" in the Best Western Chain. The only thing that it shows it's a "Plus" is its pricing! This place is noisy, you either face the FREEWAY, or face the main street. The two elevators were shaky and noisy that I felt were unsafe to use. Second, and the most important point: I shall not mention what kind of smell is it, but it's quite easy to guess. I shall say it was an unfortunate stay. I smelled it once I parked the car and open the door. Since I have already paid for the room, I couldn't cancel the booking. I hoped that the smell would just be in a small part of the hotel. It was alright until around 10pm, this smell started coming into my room. It was so strong that I had headache and it became unbearable. I almost called the Police to come here and investigate, because I believed the thickness and the longevity of the smell was way beyond "personal medical use". At least the hotel staff tried to solved the issue. I would avoid this place, never come again.

    5
    « Perfect Everything! »

    We stayed at this hotel for 2 nights and enjoyed our stay. It's located close to the freeway as well as other attractions such as Universal Studios. The rooms are really well sound proofed and have black out curtains which helped us after coming in from a late night at Halloween Horror nights. The rooms are clean and smell nice. The bed is comfortable also. The only complaint we really have is that parking is tight late at night. Other than that, we will be back again next year and fully recommend it to others!

    5
    « Great Location in Sherman Oaks »

    This hotel is clean, well appointed, well priced and in an excellent location for sight seeing in L.A. There is easy access to 101 and 405 so we were able to get to all the museums that interested us. Ventura is close, and there are a multitude of good restaurants to choose from without too much driving. While at the BW we used the fitness room, which was one of the best we have encountered in a motel. We also used the laundry which was clean and in good working order. We had everything we needed for a wonderful sightseeing trip to LA. There is no breakfast service, but we found an excellent diner - Four n Twenty close at hand.

  • 5
    « Good stay for few nights »

    Good hotel. Quite close by to Target, restaurants, Gas stations and most important is 9 miles away from Universal studios. The hotel staff is polite and helpful. You can hear traffic noise,since the hotel is close to 405 freeway, Opt for a room which is little inside the hotel.

    2
    « great place BUTTTTT jacuzzi cold »

    I loved the beautiful grounds. I liked the soft bed and pillows, I liked the pretty pool area . BUT I booked this place because I am on the internet a lot during the day and want a hot jacuzzi to unwind in. It was soooo cold that as I and other people sat in it we all joked about how we were ready to get in a hot shower because we were so cold. It was awful and I was stuck there for another 4 days. When I talked to management they said they were keeping it at the temperature that Best Western made them keep it at. I have a jacuzzi at home and this thing was 87-92 degrees. It was a pool with bubbles. Ruined my trip. I want to go back for more business trips but seriously are they just cheap ? or is it really Best Western that doesn't care about customer basics like a jacuzzi thats not blowing cold jets.

    3
    « Clean and comfortable »

    This hotel has a good location to Universal studios. It is not luxury but it is nice and clean. The only issue is you can hear the noise from the 101, however the price is right for Los Angeles. Nice place

    4
    « Convenient location »

    Great location if you need to visit family in the San Fernando Valley like I do. Plus, it's close to the 405 if you need to get over the hill to "civilization." The hotel is clean and has everything you could need, and it's close to food, Costco gas station, L.A. Fitness, Target, Starbucks, and some good eateries along Ventura Blvd.

    4
    « Good overnight stay with pet »

    We were in town only for one night to attend a family wedding at the Skirball Center (about 10 minutes down the 405). We booked this Best Western due to the pet policy and the good reviews online. We were not disappointed. Front desk staff were friendly and accommodating...we actually arrived about an hour early and they let my wife use the pool while we were waiting for our room to be cleaned and ready. Room was ready by 3PM and we checked in. We were travelling with our 50 lb. dog and he was no problem. We were put in what I am sure are the usual "pet" rooms area. One note for the inconsiderate jerks that smoke (and not the hotel's fault)--just because it is a pet room doesn't mean you can smoke in it. Our "non-smoking" room had the stale stench of cigarettes and its just so rude to people who come after you. Please don't do it. The beds were comfy and the room itself was nice. Best part is its location right off the exit on the 405...easy on easy off. Easy to get down to Ventura Blvd too. All in all a nice place to crash after a fun wedding night. Check out was a breeze in the morning too.

    5
    « Great hotel »

    Extremely clean, very updated and most comforatble bed and this is in a great area. They even let me use their computer and printer with no problem. Excellent customer service. A+Would definitely recommend.

    4
    « Comfort, Convenience & Location »

    The Best Western PLUS Carriage Inn is easily accessible from freeways and surface streets. It is clean and comfortable and appeared to have remodeled the rooms since my last stay so they were very nice. The service is always top notch. I enjoy the garden like atmosphere of the grounds and the nice clean pool.

    4
    « General Review »

    I was treated with courtesy and excellent service from Justin. I am an older single woman traveling alone and he was helpful and made me feel safe. I am helping a senior citizen in the area who was a victim of Senior Abuse and Fraud. My room was clean. I had room service from Denny's. Thank you.

    5
    « Brilliant »

    We stayed in this motel for four days while on holiday in Los Angeles in September, I was so happy to find this motel was amazingly clean, beds were very comfortable and people at the desk were very helpful, if ever I visit this wonderful city again this is where I would stay. No breakfast but a Denny's onsite..

    4
    « it was ok »

    it was a good place to stay if you were visiting the North Hollywood area. It was a little expensive for a hotel but for the area you were in I guess it was average. No Breakfast served here only coffee. so for the price I say its not worth it ]

  • 2
    « LAST RESORT »

    Use this hotel as a last resort. Good location though. Rooms are noisy, beds are uncomfortable, parking is tough. No free breakfast. Took two men and a boy just to turn on the shower. The room smelled stale.

    3
    « Nice stay. »

    Even though the hotel sits on a busy road, the room was quiet. Nice size clean and comfy room. We did a one night stop and this suited our needs. It does have a pool and free wifi. No free breakfast, there is a Denny's on site but at the time it was closed for refurbishments.

    5
    « Very comfortable stay and nice experience »

    It's my first stay with best western and I must say it was very nice stay here. Room was neat and clean. Hotel staff was friendly and cooperative. Bed were comfortable and they have free parking too. Overall it was a good experience with this hotel and definitely I would recommend this hotel to others as well.

    5
    « Awesome Experience »

    First time ever staying at a best western, i'm not sure if all of them are like this but this hotel was perfect! I have nothing bad to say about this place! Nice location, very close to everything. Bedroom was very clean and i came back to clean towels and a freshly made bed every day for 7 days. All the staff was super polite and accommodating, we ordered a couple more hangers and some towels and i pretty much hung up the phone and the man i talked to was at the door with hangers and clean towels! Highly recommend this place!

 

Getting to the hotel ...

All directions
·From: The south. Take the 405 Freeway North and exit on Burbank Boulevard, travel 1 block to Sepulveda. The BEST WESTERN PLUS Carriage Inn is located on the corner of Burbank and Sepulveda Boulevards.