Best Western Plus Carriage Inn

This hotel charges $12 to park for the night. The hot water should be listed as warm, there is a Dennys Restaurant attached for food but much better food a short walk away. Although it is close to the highway, noise is not really an issue.

Staff are nice but hotel has SERIOUS issues. - non smoking room reeked of cigarettes - staff accommodated us and moved us to a different room. - unknown wet spot on floor that smelled horrible next to bed. We had yo cover up with towels to prevent getting our feet wet. - sewage was backing up into sink. Sink had fecal matter and toxic waste backing up into it. The sink smelled like fecal matter and could not be used. HORRIBLE STAY

Our room was very clean and comfortable for a Pet -Friendly room, no smells or odors either. The shower amenities were great, the citrus scent of these products smelled fresh. Small pet area for dogs to potty, poop bags were provided on site.

I was staying for a few nights and even added a night to my stay because at first my stay went great. It all went bad once “Bruce” at the front desk started being rude to my girlfriend on the phone because she asked a question about room service. We then went to the front desk to get a new key card as we left it and our I.D in the room. He had told my girlfriend he could not use a picture of I.D to verify but when I walked in he said he could? Very weird…clear discrimination. We ended up having to go the police route because he was so difficult. The next morning we called to file a complaint to the manager who basically told us we had to leave the hotel(even though we had another night paid for) because of whatever story Bruce gave, very disappointing the customer is always right. The security was very aggressive to two females who are small in stature, I just found it very weird & unecessary. And on top of all that, the refund I got for the night I booked and didn't get to stay still hasn't processed! It has been past the 7-14 days and still no refund for the overpriced room? Very odd…don't stay here it caused me nothing but misery & stress.

Selected bed furthest from the door, sheet stank awful. Bed was too soft to sleep on. Anyway so I moved to the other bed. Sheets were clean but the bed was way too soft and had a rise in the middle/ trough on each side, no way to get comfortable bu no time to hassle with it. Just did the best I could for 3.5 hours of sleep.

Would stay again for one night. Helpful front desk staff. Comfortable bed. Good water pressure in the shower. Dennys attached to motel. Pet friendly. Easy access. Not too far off the freeway. Close to Studio City.

The price is high for very little in return the hotel is under going maybe an upgrade it's hard to tell. The staff work hard they have little to work with. This is a two or maybe three star hotel charging 4 rates.

We just needed a place to stay that was close to both LAX (where we landed) and US Highway 101 (where we intended to go the next day). This place was right off I-405, about 25 miles from LAX, and just a mile north of the intersection with 101. If you're going north on 101 or 405, this is a good place to stay. Our room featured a full bath, AC, phone, fridge, in-room safe, iron & board, radio alarm, coffee maker, hair dryer, and TV with 67 channels. It was clean, quiet, and well maintained. Wifi was quite good. Includes outdoor pool, but parking is extra. There is a Denny's (family-type diner chain restaurant) next door. Staff was polite & professional. We only needed one night, and this place met our needs. Its location would seem to be a good choice for visits to the Valley, but I can't guarantee how good of a place this would be for a longer stay.

There were mosquitos in the room. I.kilked atleast 3 and had over a dozen bites on legs. The shampoo was 100% empty. The room had a strong odor of marijuana l. The internet dropped connection frequently. The 24/7 Dennys closes late. There are people on the street late at night standing or sleeping on the ground.

Room was very clean and modern. Location felt clean and safe. Surprised to learn at check-in of additional $14 per night fee for parking. Not such a good rate after all. Parking stalls were much narrower than standard making it difficult to navigate and open doors.

Good location in San Fernando Valley. Very good value when compared to other options. Front desk staff were all very pleasant and helpful. The business office has 3 computers but no printers currently. There is a small fitness center. Room has a coffee maker with coffee pods provided.

Would definitely stay here again. Pros: - Good value for LA. - Rooms are clean, comfortable and modern. - Quiet during my visit. - Management clearly tries hard. - Friendly staff, full time uniformed security. - Maintenance staff super responsive. - 24-hr Dennys on-site. - Convenient for many attractions. Cons: - Pool is small, mostly kids using it. - Sepulveda Blvd is an unappealing neighborhood. (But safe and personally IDGAF.) - They recently added a $12/night fee for parking, which seems kind of sleazy to me since this is basically a motor court style hotel.

Easy simple check in. James was very helpful and helped extend my stay. Would highly recommend this hotel. Well placed for quick and easy access to freeway to get in and out of LA. Hot tub, pool, what more could you ask for. I had a very comfortable, safe stay.

Always amazes me that place. Customer service is impeccable, room was clean and easy parking access. I will come back again. We stayed there three days during labor day. You will be greeted with a great smile.

This place is a scam. Definitely not a hotel similar to a motel eight. My particular room had spiders. The breakfast that they say you can enjoy is at Denny's and the food was terrible. Their website states something to the effect of after a long day have a drink at the lounge and relax and this so-called lounge, It's also at Denny's and there's no lounge. This place has no amenities hardly. Literally like a motel 8 or motel six. I have no idea how it calls itself a hotel. The only thing good about this room, the bed was comfortable and the showerhead was wonderful, but when I grabbed a towel, there was a big spider on the towel also. The wallpaper is peeling off the walls, the front door has no weatherstripping and that's how the Spiders are probably getting in. The front desk Troy was very nice but I believe her name was Claire or Clara definitely did not want to be there. Oh and by the way they do charge parking now. I booked my trip on August 14 and they started charging parking August 8 so even though everything told me there was no parking fees I was still charge $12 a day. Better than some of the other places that charge 30 and $45 a day but trust me pay the extra money for a different hotel. I actually almost left a day early because it was so nasty. Nobody as far as other guests were smiling and everyone felt the same way. You're paying for a hotel but you're getting what seems and looks like a motel six. The pictures I attached is one of a spider to show I wasn't kidding, the warped, bathroom door peeling of some wallpaper in the front door showing there's no weatherstripping and that's how the bugs get in. Oh, and it's extremely noisy. No insulation to speak up so you hear all of the traffic and sirens and trust me. It's a busy road and there are lots of sirens and traffic. If you have a large vehicle, you probably don't want to try to park in the parking lot. Like an RV or trailer because the slots are fairly small. Hope this helps your decision. I thought I was being careful picking a decently priced hotel, but I would never stay here again.

Tubs & sinks don't drain. Door to remote does not close/lock properly. Housekeeping leaves the door open & unlocked when you are out of the room. Poor response & lack of resolution to all issues mentioned within this review. Lack of microwave in room. No complimentary breakfast. Loud noisy rooms that border on street with heavy traffic & speeding vehicles all night long.

Everyone here was very friendly and Apu at the front desk made our stay very easy and pleasant, helping us with all of our requests and needs. The pool is Fantastic, heated and lovely, it was close to everything in Sherman oaks and easy access to all the major freeways. We have stayed here 3 times in the past two months for business and once with friends. We will come back. Thank you Apu and all the staff here :)

We booked a 2-queen room for 3 nights, planning to check in on Aug 9 and check out on Aug 12. When we came back in the afternoon of Aug 11, the whole room (Room 422) is full of smell of marijuana, especially the bathroom. Apparently, somebody smoke weed in our room, and we were a group of 2 adults and 2 6-year-old kids. We called the front desk immediately, and they offered to switch room. However, the only 2-queen rooms left are pet friendly, and we are allergic to the fur of animals. We asked if we could get 2 king-rooms, since we have 2 adults and 2 kids. The front desk lead, Colton Kirtley, immediately refused in a mean and rude way. He said all the king rooms were booked. However, we checked online and found out that 2 king rooms were still available in their website. Eventually, he basically kicked us out of the hotel. I mentioned that I am a best western member for more than 3 years and this was the first time I was cheated liked that, but they don't care. My group was Kicked Out of the hotel because someone smoke weed in our room.

Stayed in the pet-friendly room with 2 queen beds which I immediately knew was a mistake. Pros: Beds are very soft 4 pillows per bed 2 sinks in room ALMOST a corner room Cons: Room is COVERED IN FLIES Room smells AWFUL like Nature's Miracle sprays every 5 minutes It's on the first floor Nothing about the room is pet-friendly! It's the same room as the others but with an AWFUL AWFUL SMELL and TONS OF FLIES & MOSQUITOS.

I enjoyed my stay enormously. I had booked for 1 day and extended it for 2 more. The room was quiet, extremely clean and the beds soooo comfortable. IMy trip was booked for 1 day and I needed to extend it for 2 more. The hotel staff accomodated me easily and graciously. A distressing reason brought me to California, and the kindness of everyone who works at the hotel made it bearable

Arrived in the evening. The young person at the desk was professional. The room was well-appointed and my room request was met. Parking was easy despite the hotel being busy. Being located next to the freeway and on an extremely busy intersection, the room was quiet. The room was clean and the bed was comfortable.

This property is one of our go to Best Western location. It is convenient and the staff is polite and helpful!! Parking is great and they also allow pets. Would continue to stay at this location!!!!!!

Convenient, close to freeway, and clean. Felt safe and comfortable. Parking is tight retuning late from amusement parks. Service at restaurant was fast. Be aware you'll hear traffic during the night. All around positive!

A great location, making it easy to get to all the fun things offered in the area! It is clean and feels very comfortable and safe once inside the property! It's a great value and employees are friendly

This stay was a last minute decision. We usually stay at a Marriott. However we decided to give Best Western a try. We were pleasantly surprised. The rooms were very clean and comfortable. The layout was perfect for us.The front desk staff were eager and quick getting you checked in and out. The suite we stayed in was well designed.

My personal circumstances were so rare, and I was alone afraid, and wasn't sure where or how to find answers and definitely in need of comfort. I've been in hospitality a long time, and normally don't review for that reason. Karma, lol. But I have to Shout out to Carla from the desk. I don't where i would have been, if she hadn't done e very thing in her capacity, to help me feel safe and like family. Thanks Carla. True Rock Star. Keep up the good work

Everything was perfect , I can't wait to come back! The room was clean , the food was fast and delicious and it was connected to a Dennys restaurant . And the customer service was fabulous I can't wait to come back!

Great services, beautiful, flourishing gardens, hedges & awesome trees. David does a great job of it! The front desk & housekeeping staff are all superstars! Gladly recommend this nice sanctuary for those who travel with cats.

The rooms here are nice and comfortable. However the grounds maintenance man David both days went out of his way to wish us a good day, ask if he could help us in anyway, even offering suggestions on indoor fun activities since it was raining. He is an asset.

I am a pretty loyal mariott guy who travels over 1/2 the year, but when I'm in the San Fernando valley area in Los Angeles I always stay at the BW carriage inn. It's a nicely kept up hotel but what sets this place apart from most of my overnight business stays is the service provided each time I stay by Apu at the front desk. I maybe stay here 10 nights a year but he always remembers me and truly cares about his job. He is the type of employee I hire, and BW is lucky to have him. I don't write many reviews but feel like Apu deserves it!!!

Excellent hotel! Location is perfect, is on/off main/405 freeway to get anywhere in the vaey quickly. Landscaping at the hotel is spectacular. Very nice flooring outside of our pet-friendly building. Large and cozy jacuzzi area. Great parking arrangement. Excellent Denny's breakfast in the same lot. As for the room, the bed was very comfortable, there is a spacious and cold refrigerator, powerful yet quiet heater, excellent shower with great water pressure, nice big window in the back to get plenty of fresh sun light in the room during the day. Even being close to the freeway the road noise was not much at all, never disturbed us. Excellent front desk and housekeeping staff as well!

Checking in started out a bit confused but the woman at the front desk worked very hard to sort it out, which turned out to be a mistake by central reservations. She then proceeded to check us in early, and upgrade our room (we are Diamond Select Members). The room was very comfortable, clean, and well appointed. Every single employee that we met was friendly, professional, and always offered help. Driving in LA is very stressful for us as we are from a very small town and this hotel provided a much needed Oasis. If the usual BW free breakfast is important to you, note this hotel does not provide breakfast. There is a Denny's right next door which has nothing to do with the hotel. We literally stay in this hotel every time we come to LA and sincerely appreciate everyone that works there!!!

It an era of cutting corners, it was nice to see some amenities were not cut at this motel. Our room was cleaned daily..... WOW. Don't see that much anymore. We stayed for seven days. A few hiccups, but hey no big deal. We got daily cleaning and 6 out of 7 days had our bed made. One day they forgot the towels, we just called and they had them right there. Noisy? Yes. Next to a major intersection. Fire station down the street. Didn't use the pool. Smaller than the pics show. A breakfast would be nice, but I knew they didn't have one when I made the reservation. But, then again, I don't know where they would put it. Would I stay again? Probably.

On the upside, our room was fine, basically a typical Best Western room. The front desk people were very nice and helpful. The problem with this place is THE NOISE. I stay at approximately 30 motels/hotels a year because of my job. This place is one of the NOISIEST places I've ever stayed.....it just seemed to be one thing after another. One problem is that this motel is sandwiched between the 405 freeway and the busy Sepulveda Avenue. But oddly, that wasn't the biggest problem. The walls are very thin and our room had a door on the side wall of our room to the room next door.. Of course it was locked but that wasn't the problem, With that door being there, we seemed to hear everything emanating from the room next door. At times it sounded like the people next door were actually in our room. If for whatever reason you have to stay there, I'd suggest a room in the middle of the hotel and on the first floor, which is what we asked for, because it was probably the quietest part of the hotel, as far as the freeway out side this motel. For me, the best part of staying at this hotel was checking out, which was a relief.

The Carriage Inn is by far the best hotel in Sherman Oaks and possibly the entire San Fernando Valley. Staff is exceptionally courteous and caring, (Thank you, Colton and Troy) rooms are clean and spacious (we've stayed there twice now) and the Denny's on site is the best darn Denny's we have ever eaten in. Food always cooked very well (cooks are first rate) and the waiter-waitress staff was always wonderful (we had Daniel wait on us this past Saturday night and Leslie Sunday morning. We will be back again soon.

Very nice and efficient staff, room and property was very clean and nice. Room was clean and quite, bed was also comfy. Also enjoyed that they had a Denny attached to the property of the hotel for a quick and good breakfast on our way out! Check in and out were quick as well. Would stay again if I'm the area

Overall I was very impressed with this Best Western, especially for the value. I traveled for business and stayed two nights. My room was clean and comfortable and the staff was very friendly and helpful. I love that it is attached to a 24/7 Denny's in case you need a quick bite! I also utilized both the business center (I needed access to a printer and it delivered) and the fitness center which were both great. I'm giving it 4 stars because of the noise - it is located on a busy street which was incredibly loud. So bring earplugs.

This stay was a mixed bag for us, and while not all will have the same experience as us, this was our stay. We arrived early by mistake at about 2:15pm (check-in is 3pm). We waited in line about 15min to be told that there are no rooms, to come back, and that check-in is 3. I said please don't give our room away and was assured that wouldn't happen. We come back at 3pm and there are no rooms. Thankfully the 2nd gentleman was resourceful, called room service and found us a room. He also was very helpful with some other things. We walk to the room and people were smoking weed a lot and that would be consistent through the stay no matter where you were. We check-in to what I would consider a very nice room, and then the power goes out (thank you CA) and no TV or internet the rest of the night, at least our room didn't loose power like the rest. We enjoyed the pool & jacuzzi & the exercise room which we found to be very nice and above par. We go to bed and the noise from Sepulveda Blvd is horrible. I think if you stay here specifically request a room off of Sepulveda and if the power doesn't go out, it is a nice place to stay.

Book this hotel if you want to hear your neighbors conversations. Smell whenever someone in the parking lot or hotel is smoking (even though the hotel has signs posted everywhere that say it is a non smoking hotel -- but it is NOT enforced in the slightest). Hear and smell when the person in the room next to you is taking a dump. Or just generally don't want to rest or relax comfortably. Also it should be noted we brought up this concern 5 times to the hotel staff. Not once did the staff seem to care or attempt to remedy the problem at all. Their only solution was us moving to a different room. Which isn't practical at 10 pm with 3 small children.

Extremely nice room and employees. I will stay there again next time I'm in the area. However the mattress was a little too hard for me, but that may have been my problem because I don't have much natural body padding.

First time staying at this hotel but not our first time in a Best Western. Hotel. The location worked out for us. There is a Denny's located adjacent to the hotel, a Shell gas station across the street, and Universal Studios is 20 minutes away. Check-in was easy and they offer free parking. The room was clean and comfortable. A refrigerator and keurig machine is provided however, no microwave. Overall, we were happy with our stay.

Friendly staff to check us in to the maid service. Everyone had a smile on their face and seemed happy to be serving the customers at The Best Western Carriage Inn in Sherman Oaks. It was a very pleasant stay and Denny's was on the property. Very good food!

The front desk had personnel help carry my bag upstairs since they do not have an elevator in part of the hotel. The night clerk Bruce was incredibly helpful with connecting me to the Internet so I could call my ride the next morning, thank you ! Reasonable prices, centrally located in the San Fernando Valley. I have already booked a future stay.

The staff was very non understanding in the situation we booked and paid thru Priceline and hotel made us pay again even once Priceline confirmed they still were rude about it, had them contacted and still didn't rectify problem

This place is definitely in my top ten favorite places to stay in the LA area without breaking the bank, and one of my favorite Best Westerns. About ten years ago I stayed here, and it was a very good experience. Since then the place has been updated and the rooms remodeled. My recent stay was even better than the first. The landscape around this hotel is lush and beautiful. It really provides a pleasant contrast to the concrete city around it. There's plenty of parking, and a Denny's that you can get to through the parking lot. The room was clean and looked like it had been updated fairly recently. The king-sized bed was very comfortable, and the room included a fridge. The only downside to the room was a tiny gap between the door and its frame, which allowed smoke from a smoker outside to waft into my room. The location is very convenient; close to both the 101 and the 405. With that convenience, however, does come noise. Sepulveda is a large road, and there will likely be traffic noise and maybe sirens. As someone who lived in LA for awhile, I'm not sure where you would find a place to stay that doesn't have traffic noise. I look forward to staying here again.

Bi-annually I travel to the LA area for work and always stay at this Best Western. The last two visits in particular have been memorable for the service and hospitality that are offered from the moment I walked through the front doors to the lobby. Coming from the east coast I tend to arrive a bit early and work to navigate a schedule more conducive to their normal check in time (3pm). While on the phone I was told by a different concierge that I could not check in until at earliest 2 (and there was still no guarantee), I nonetheless decided to arrive and see if I could at least drop off my bags while I waited elsewhere for my room (which mind you, would have been over 4 hours' wait). Upon arrival, I was pleasantly greeted by Apu who after pulling up my reservation history recognized me and worked to find an available room. Needless to say I'm grateful for Apu's attentiveness and patience as we navigated my check-in. The grounds are always spotless and it's always a lovely little respite from the chaos of the city. Definitely my top choice of stay when it comes to business travel.

Some Noise on 2 floor was from Sepulveda -dies down in evening. Well lit. Safe. Well done small fitness room: Dumbbells,cable machine, treadmills. Adjacent Dennys above average. Staff friendly & efficient .

Hotel property was clean. Rooms were ok. Bed was comfortable. My only knocks are lack of dining options and location. There is a Denny's connected to the hotel but nothing else within walking distance. As for location, let's just say that this would not be the best option for tourists. Overall, not a bad property. A little overpriced for the location.

Colton was so nice and helpful! He helped me figure out I had enough points for a free stay from all the times I stayed at the Best Western in San Francisco. He has great customer service and is a valuable member of the Best Western Team!

Stayed here for 4 days for Business. The check-in was smooth and the staffs are friendly, there is no lift so if you're carrying heavy luggage and are staying in the second floor, you'll have to carry it up through the stairs. The room is comfortably big, feels old but clean enough. The toilet feels like it's just been refurbished. Double sink is great if you're here with family. There were complimentary soap bar and shampoo. All are good until night time, the streets are noisy, loud bike, music and cars can be heard through the night, perhaps it's the weekend, can't say for sure. I didn't managed to get a good rest due to the noise. I do recommend doing some sort of soundproofing for the room.

I visit the LA area frequently, and have stayed in a variety of accommodations from airbnbs (they almost all disappeared during the pandemic) to upscale hotels to uncomfortable/unpleasant rooms. We chose the Best Western in Sherman Oaks for its proximity to the Van Nuys location where we would be working late -- after midnight. If I'd looked a little closer at the map, I might have noticed that the property was sandwiched between 405, Burbank, and Sepulveda. While this facilitates easy freeway access, it also means...noise. Fortunately, we were at the other side of the property from Burbank and 405. Unfortunately, the firetrucks screamed up and down Sepulveda all night. The lack of soundproofing also meant that fellow guests who felt like partying or fighting at 4 am woke up the rest of us. Either the BW+ attracts unusually rude guests, or the acoustics serve to amplify any noise. The HVAC system is also noisy, but it was far enough away from the bed that it wasn't a huge annoyance. The Inn is seriously underparked. Coming back after midnight meant driving around in circles trying to find a spot, competing with other hapless guests in the same situation. Our room was grungy, with a mattress that had seen better days and cheap, uncomfortable pillows. In my opinion, a hotel's #1 job is to provide comfortable beds -- all other amenities are nice to have, but sleep is the priority. Between the constant noise and the awful beds, none of us got much sleep during our three nights there. What I did like: the room had two sinks, one inside the bathroom proper and another one near the closet. The wifi was fine, the fridge kept everything cold, and none of us crashed into the full-length mirror, which is in an awkward location. (Why even bother? You've got mirrors over the sinks.) There is nothing within walking distance of the BW+, other than the Denny's. However, there are lots of good restaurants about 1.5 miles away on Ventura, and many deliver. Yes, delivery costs a small fortune, but the BW+ Carriage Inn is relatively affordable (for LA) and parking, if you can find it, is free.

I'm a regular here. Apu is always so helpful! Everytime I stay here he knows exactly what I want and what room I like. For someone to go above and betond like that in today's times is very important. Hotel is always nice and clean.

The was clean. Their plumbing did not work: the shower did not drain well. The mechanics that came to fix it claimed he had already fixed it. Then why did my son stand with water up to his knees when showering . Their electrical outlets did not work. We called for the room to be cleaned and were told they were already too busy. A ripoff for the price

My family and I always book this hotel when going to the LA area. We love how convenient it is from the next door restaurant. My small children love the pool. We love their excellent customer service and cleanliness of the rooms. Never a disappointment.

The hotel's Best Western reservation site boasts that breakfasts are typically complimentary, but says to check individual hotel amenities. When we checked this hotel, it showed the dining symbol and said restaurant on premises. NO MENTION WAS MADE THAT BREAKFAST IS NOT COMPLIMENTARY. When we came to the office to ask where breakfast was, they told us for the first time that breakfast is not complimentary. This practice is deceptive and underhanded. Will never stay here again.

I checked into the room and it was very nice for a Best Western hotel. The hotel staff were friendly as well. But this hotel happened to be on an extremely busy street. My room was located closest to the busy intersection right off the freeway. And I could hear all the noises coming from the street. It was not easy trying to fall asleep at night.

No breakfast - very unusual for BestWestern. Otherwise adequate hotel, and conveniently located, though very over-priced for what it is. Wifi good. Parking lot very crowded. TV didn't have a lot of the regular channels - for example, Fox Business.

We stayed at the hotel almost monthly. This is a pet friendly hotel which is clean and cost effective. The staff is friendly and check in and check out process is efficent. The location is convenient also.

This is a very old hotel that has been modified, restored and you name it, although in a good location, continues to be old. Our room smelled as it had previously been a smoking room or perhaps humidity. The hotel has no elevators and they had assigned us a second-floor room. The problem was resolved. Finally, I was deceived. This is the only BW in recent years that offered NO breakfast. Breakfast is a primary reason for our stays at BW

I've stayed this location at least few times per year, until COVID started. Great Location! then I stopped traveling for 2 years for COVID Finally I started traveling again and stayed there for 5 days. Good Customer Service as always, Clean Room, But Unfortunately There were Constructions going on again.....Sadly... I remembered that Constructions was Only CONS at this location 2, 3 years ago, and I asked front desk when I was booking this trip about it, "THERE ARE NO MORE CONSTRUCTION RIGHT?" She said "NO, NOT ANYMORE" 2nd day I arrived There was a Note on my door saying the There will be "CONSTRUCTION!!!!" and They were Blocking many of Parking Area, So It was very difficult to Parking every time. Also Last day of stay Bathroom sink started Leak from bottom and Bath room got Flooded.... I had to use all towels to clean it... It Seems like Never Ending on going problems from every angle... I do not recommend someone can not deal with problems. Otherwise OK.

On the plus size, the room was large, bed was comfortable and it had a refrigerator. Location is convenient to freeway and restaurants. The bathroom was not as clean as it should have been. The website mentioned a modified breakfast, but the hotel did not offer breakfast. As a solo female traveler, I didn't feel that it was the safest place to be walking around after dark - I saw a suspicious character eyeing me and my vehicle when I arrived one night after 11PM.

Clerical error caused us to get the dreaded room #140! Our reservation was booked on some random date so when we arrived they gave us the worst room I believe. Don't expect a good night sleep, Burbank blvd and Sepulveda are extremely loud! Any rooms in the 140 wing are terrible! Our toilet ran all night, AC unit is loud! Horrible experience!!!

From check in to check out, enjoyed my weekend here. The w room was clean and comfortable, and the staff friendly and helpful, especially Lawrence at the front desk! Also appreciated the availability and use of the fitness room.

I spent a week stay at the Best Western Plus in Sherman Oaks. Apu and the rest of the staff at the BW Plus Carriage Inn were very always very courteous and helpful. The hotel was clean and safe. I would definitely stay here again. TN

I did not have a restful night at this Carriage Inn. Staff was friendly enough, but the property is neglected. There's no sound insulation at the door or the big front windows. Everything going on outside can be heard. Cars on the street sound like they are right outside your room. People walking by talking at normal volume sound like they are right inside your room. Doors slam shut and every time a neighbor slammed their door it sounded like someone was pounding on my wall. The air conditioner/heater made a god awful broken sound like dishes being clanged together, so no heat meant I was cold and couldn't drown out the sounds and sirens from outside at all. The caulking in the shower is cracked and missing and I saw a rather large something with antenna crawl into the crack in the shower wall... Gross. In addition after getting no sleep in a saggy bed, there was mold and filth in the top of the coffee machine which I saw right before I started to make a coffee. I can not recommend this place. It's not like it's a budget hotel, I expected standards. Boy was I mistaken. Staff was nice enough but didn't ask how my stay was at checkout. I hope the property sees this and corrects these simple issues for the next unlucky guest.

My family and I chose this Best Western because it is close to Universal Studios (15-minute drive) and has free parking. It was exactly what we needed for one night - it was clean, convenient, and safe, with very nice front desk staff. There was not a breakfast included with the stay, but the hotel is next to Denny's. The room we stayed in had a nice fridge but no microwave. Overall, it was a great experience to stay here.

Damn rooms still smell like cigarettes. Other than that and their squeaky beds, over priced hotel. Front desk was amazing in handling my check in and out. House keeping kept bugging after repeated “no thank you”'s.

The location is ok but you'll hit some traffic to get anywhere - the room itself was old and not very clean. The pillows were old and lumpy and gave us rashes around our necks. We asked for coffee and that was never sent to us either

Don't recommend the property. Front desk agent was clueless, desk chair in the room was disgusting, lamps dusty, staff not helpful when a problem arose, very little soundproofing (we clearly heard the family in the connecting room making plans to visit Knott's Berry Farm).

Great hotel to stay at - clean, comfortable, and we'll managed. They run a tight ship. Beautiful landscaping as well. We stayed there many times this year and it's just an easy, comfortable place to reside.

The rooms have good amenities that are comfortable and thoughtful. Unlike many Hotels in the area, they offer daily room cleaning upon request. They have a great business center, and a Denny' restaurant on the property. Just spent a week there and had a great experience.

DO NOT STAY - WIFI SUCKS. Website says breakfast offered, but no breakfast available. Pool heated? that's a no. The smell of "you know what" happened at all hours. It was disgusting. Just an overall stay that was hideous.

Very helpful and friendly staff. Carla and I believe Julian the receptionist and the manager were all helpful with any questions we had about our room. We had a very comfortable stay. I would definitely recommend staying here.

The door of the room didn't shut all the way. When I called for the room to be clean it wasn't. The person who came to bring clean towels had them all crumpled up and dropped them and ran. The outside of the hotel looked like it had been rehabbed and for the most part it looked decent and the room was decent.

Love the staff! I've stayed here at least 20 times anytime I'm in town I never want to stay anywhere else. The price is pretty expensive given the caliber or hotel but all the other amenities average out to make it doable

Decided to book a room here to have a place to get ready and relax before a night on the town with friends. After looking around for potential hotels, I found this one that was in the center of the activities we would be doing. It was reasonably priced and although I was a bit hesitant on booking near the area it was in, it was surprisingly calm. I had no issues with my room. The beds were very comfortable and clean. I really appreciated the amount of pillows they put on each of the beds. The cleanliness of the bathroom was also a plus, the floors and tubs were super shiny and there were plenty of fresh towels. The staff is very friendly and helpful. I checked in with William and he kindly got a map out and drew a detailed route for me to get to my room. When I first got to the hotel, I parked on the opposite side of where my room actually was so that was super helpful. All in all I had an excellent stay here and will definitely be back another time.

This hotel exceeded my expectations. Everything was clean, well maintained and comfortable. The staff was very professional and friendly. The hotel seemed full but it was not noisy and the parking was convenient. I will definitely stay here again.

Our 2 rooms on the second floor of the tower were clean and, especially given the location near a freeway and off a major street, quieter than we expected. Also, the air conditioning and mini-frig were quiet, which often is not the case in similar hotels. (Note there is no microwave.) The bed was very comfortable even though the pillows were not the kind I normally like. We really appreciated the two sinks, one in the bathroom and another one just outside near the closet. (We had rooms with 2 queen beds. I don't know if every type of room has this useful feature.) Having these two sinks made getting ready to go out much easier. The only shortcoming of the rooms were the shower heads which restricted the water flow to such a degree that you felt you were trying to shower in the rain. We plan to stay at this hotel any time we need a place to stay in the valley. It should be noted that there are few good hotel options in the area, so if you are looking for a clean, nice place to stay, this is a very good choice. I should also mention that the free Wi-Fi was decently strong and the free convenient parking was appreciated. Free parking in LA is a big deal. By the way, we had the best waitress at the Denny's, which is in the complex and the food there was better than one would expect at a Denny's. We had breakfast there both mornings and the second day the waitress greeted us like regulars. This Denny's will also deliver to your room. In short, the hotel exceeded our expectations.

Great place to stay, Great people from the maintance to the desk Respetionest!!! I will definetly stay again, Closre to everything I neeeded and safe neighborhood Close to freeway easy access fast check in and check out!

The hotel is relatively inexpensive and in a good location off the freeway. However, the rooms are dark and ours had a bad musty smell. Also there is no breakfast service, even a modified one and this was not clear to us from the website. The beds were comfy but not sure we will stay here again.

Room was clean and well-maintained and the pool was wonderful after a long day of driving. Room on the Sepulveda Blvd side of the complex was very noisy throughout the night, which did not provide a very good night's sleep. Two calls were made to the front desk but the promised assistance never happened.

The people who work here like Triston and Carla take such great care of this roadside hotel that it really shines with cleanliness, style, and a warm, welcoming spirit towards all. I've stayed here dozens of times and always look forward to my next visit!

This place is perfect. Clean friendly and pet friendly! I ll definitely stay again!! Ive stayed here twice. And have been very happy with everything. And the Dennys next door has great breakfasts! I don't usually eat at Dennys. But this one has good food. Also the parking lot is really lit up. I felt safe.

We drove in 6 hours from Phoenix and arrived at the hotel hoping to check in early, and we did. An early check-in was the only nice thing about staying here. Upon entering the elevator area the heavy odor of cigarettes filled the air. This was unexpected since the entire building boasts of a non-smoking environment, the main reason I booked here. Got to the 3rd floor, exited the elevator and saw there was cigarette ash everywhere under the chairs of the balcony area. On our way to our room we passed by a cleaning cart in the hallway and assumed this area would be cleaned later. Got to our room and it wreaked of cigarettes. I sprayed rubbing alcohol which I brought to disinfect our hands from Covid), sprayed everywhere to counter the odor, dropped our bags then left to join our friends. Noticed the cleaning cart was gone but the ashes were still there. Driving away I saw a woman smoking over the 2nd floor railing dropping her ashes over the bushes on the lower floor/ entrance. Unacceptable. By the time we came back, hours later btw, the odor of smoke was still there and then I realized the room was not properly cleaned. There was a strand of hair in the soap dish under the sealed soap, popcorn on the floor next to the bed by the window, and the gross refrigerator that was never cleaned. The kids were tired and fell asleep but when I put my head down to bed, the pillows smelled like cigarettes too. The room needs a deep clean! It was almost midnight and I was exhausted. I know I should have called in to complain but since the kids managed to fall asleep and we were leaving by 5am the next morning I decided attempting to move to another room (if any were available) would have been too much of a production and wasn't going to fix my mood. So I tried to overlook the odor until I smelled our neighbor's pot smoking from next door. It was as if he opened his room's adjoining door and exhaled into our room. (Sigh) I give up. This is LA and I won't be back for a long time. Thank goodness for that and express check out because I was not feeling myself. I would have yelled at the desk rep. As a nonsmoking family traveling with children this short stay was awful, unacceptable. I agreed to pay the extra $100 at the time of booking since it was a Saturday night and its location was ideal. But I would book elsewhere. The cleaning staff did not do their job, I am so disappointed.

I stayed with my wife here for 2 days and everything was perfect. Hotel Staff was very thoughtful, polite from when we checked in to the end.. , and very helpful. We originally chose to stay here because it was close to the venue we were in town for. and the one big thing we def. appreciated the rooms and property where very clean, love it? well definitely stay here again when were in town.

My husband and I came out for a wedding and the hotel was perfect for our stay! It was centrally located to all of the wedding venues we had to be at making it very easy to get to where we needed to be, especially being right off the 405 freeway. Burbank airport was only 15 mins away too! We stayed in one of the suites and we absolutely loved it! The rooms were very clean and we even had his and her own bathrooms in the suite which was so nice when getting ready. The staff was very friendly and made the check-in process quick. We even forgot shaving cream and when requesting this from the hotel, they had all the toiletries right at the front desk that we needed. We'll definitely be back and would highly recommend staying here!

Good room; clean and comfortable. Would have been ice to have a microwave in the room. great location. All of us enjoyed the pool and the extra towels that were provided. Denny's restaurant on the property is a plus. Big downside was the lack of newspapers. Best Western used to provide complementary daily papers. I don't have a portable computer so a pc in the lobby would have been helpful.

I've been staying at the Carriage Inn for a number of years now, I'll be here for 2 years this stay 2-3 nights a week. Front desk has always been super helpful, friendly and call me by my name upon arrival. A special shout out to Carla as she is upbeat, happy and always tries her best to keep me in the same room. That is huge for me. I'm pleased to support The Carriage Inn.

I check in on Sunday: Aug 8th. I stayed for a week. The gentlemen in the front desk was really nice. Very helpful with all my questions. Even the house keepers were great! I will recommend this place to all my friends and family!! Rooms were super clean! I am really picky when it comes to hotel. My experience was awesome!

Best stay Best service very clean Very friendly and helpful staff specially Williams I recommend to everyone visiting Los Angeles Great location minutes from all exciting places in L A Close to all freeway minutes from 101 and 405 Minutes to universal Hollywood

I stayed here a couple of times and I each time I've had a very pleasant experience so I decided to share. There's always fast and polite service at the front desk. They are always happy to accommodate any needs. The hotel is very clean and very spacious. Near to restaurants and activities. I will be happy to stay here once again once back in Los Angeles

I had the pleasure to stay at best western many times so I decided to stop in here to leave a review. Definitely worth the price, the rooms are spacious, extremely clean, beds are big and renovated bathrooms. Williams is been always helpful, the stuff are very attentive and the area is safe and beautiful. Love the fact they have dennys open 24h give you the option to order any time. I will be back soon!

I had room 248, right by the busy street and it was busy. Lots of sirens several times per night. My TV remote had only 1 of the 2 batteries so I called the lobby. The lady said she would tell housekeeping. Never got any batteries for the remote. I even saw the housekeeping the next day and told her. Noting. There was also a very sticky spot on the floor, in the carpet.

The most horrible customer service . I checked into this hotel for a 4 night stay with my wife and 2 kids I checked in late at 3:00 am and didn't find any parking after some struggle found a spot quite away from my room. The next day we went to universal studios and returned at 9:00 pm and found bugs all over the beds . They were certainly not ants or mosquitoes but something strange. We called the front desk and requested them to replace the bedsheets but to my surprise they refused , they just dropped few bed sheets and asked me to change it as there was no staff, they also sent someone with a mosquito spray who refused to spray and asked us to do it ourselves. I spoken to multiple people in the front desk (don't want to share their names ) and requested either someone change the linens or give us another room. I certainly Didn't pay $200 for this service but they Didn't budge. It was already 10:30pm and then I finally requested them to at least allow me to check out without charging me for the night because they failed to meet the basic requirements for my stay and they refused again. They just said we can't do anything and you have no choice but to stay. We all were tired with 4 hours of sleep the previous night and a full day in universal studio. I didn't have the strength to argue any further. My little one refused to sleep but we somehow struggled through the night and checked out the next day .. This was my first stay with this brand and have lost my trust for life .

The rooms smelt like weed, alot of illegal activities happening (prostitution/drugs), not recommended for families or kids at all, not safe, the also refuse to add an extra bed to the room because it's a fire hazard lmao, guests are smoking weed in the hallways the rooms and the parking lot the smell was everywhere, I saw three guys in the corner of the parking lot hitting a crack pipe or something,

Clean rooms. Great staff. Extra special thank you to William Choxom. He was kind, efficient and professional. What a Class act!!! He was very helpful and made the stay more enjoyable. We will be back!!

I've been coming here for about two years on and off. The rooms are very clean and it is a great location close to many stores as well as a movie theater and several restaurants. There is also a Denny's attached. The staff is friendly for the most part. I find the evening staff to be exceptional. I love seeing Jeffrey and Carla although the others are helpful as well. Would stay here again and again! :-)

I pulled up this motel online through a search on the Best Western website and checked in for a three-night stay. This place was VERY clean, and I saw maintenance people cleaning up and making things right whenever I walked out of the room. They maintain this place 24X7, The attached Denny's made breakfast a breeze, and the staff there was super. I would recommend this place to anyone.

The place was amazing it's clean inside and out the trees make it feel like you're away from California big windows the staff is amazing made me feel home away from home I love this place they also have a business lLounge

I did not get one wink of sleep at this hotel. They are located on a busy street, but this seems like a renovated motel. The room doors are open to the outside. All we heard all night were cars and motorcycles zipping down Sepulveda. At about 4AM, someone either had their TV on full blast or their car radio. I asked if there was any breakfast service, and was told there was no food at the hotel. He neglected to tell me there is a Denny's next door.

If you can tolerate rap music being blasted at you at 1:30 a.m. while trying to go to sleep and having to tolerate the stench of pot wafting into your room at the same time, this is the perfect place for you to stay at when next you come to Los Angeles.

Not sure about all the buzz...Terrible experience here. I used to stay at other Best Western and this one is the worst. Shower broke, only have water in the tube, the handle switch to head shower was broken, so no shower and we could not switch to other room because "they were either not ready nor occupied" The, the pillows are too small, AC does not work, Extremely stressful

Every one is always courteous and friendly. Have to say the maids really do their job my rooms are always clean smell good and I love the white towels. Some locations do offer breakfast. They also have promotions

I booked another hotel online and when we got there it was horrid. So we left and thank God we found Best western. So nice !! Very convenient too. Right next-door to a Denny's. I wish the pool was working though and the spa.

When I first walked into the room i was pleasantly surprised by how nice and updated it looked, and in addition nice toiletries (though I encourage moving to dispensers to prevent the plastic waste from small single use containers - I thought that was now the law in CA?). However, beyond the superficial looks and appearance of being update, the room was actually quite problematic. Firstly, it's SUPER NOISY, being right next to the freeway and a busy road, so don't stay there if that will be a problem. The heater was also not really adjustable. No matter what temperature I turned it to, it had two settings, off and full blast heat. The table lamp next to the bed was broken, in that it sometimes electrocuted me when I touched it (not good) and one of the plugs didn't work, which I unfortunately only realized when I woke up to an uncharged phone which was highly problematic the remainder of the day. The desk lamp was also broken and not working. And the toilet stopped working in the evening but eventually started working again. Also, it was a bit concerning, especially during covid times where the hotel purports "we care" and that they do extra cleaning, to see a used coffee filter/grounds still in the coffee machine. This isn't really that big a deal, except that it indicates potentially inadequate cleaning. I do think that fomite transmission is unlikely and thus most of the extra cleaning is hygiene theatre, but if you're going to perform hygiene theatre in your advertisements, best to follow through. Finally, I would urge the hotel to consider adding recycling and as I mentioned before, dispenser bottles for shampoo/conditioner for environmental reasons.

I have stayed at this property many times over the years. Their staff is friendly and efficient. Expect some traffic noise since it is basically sandwiched between busy Sepulveda Blvd. and the 405 freeway. This trip I experienced a shrieking baby at 3am, car alarms repeatedly going off during the night over and over, and a not so clean bathroom. (toilet, floor, shower rod) along with a dirty bath towel/mat. Lots of traffic noise all night. I politely asked for a "quiet room" since I really needed a good night's sleep. It ended up being about 3 or 3 1/2 hours. No breakfast coupon for Denny's as usual...and not even a substitute "grab and go" bag like most all BW properties are doing if they are not serving a real breakfast. (about half and half, I travel a lot) I mentioned all the above and did not even get a room credit or an offer of extra reward points. Really disappointing.

Very nice accommodation. The staff at the desk were very courteous and helpful. For example, I asked if there was a microwave oven for use by the guests and they brought one to the room within 15 minutes. The grounds were very well maintained and the room was very clean and it appeared to be remodeled recently. Everyone was COVID conscious and it was plain to see that they were doing all that was necessary to keep the guests safe. The location worked well with a Denny's Restaurant on the grounds, two convenient stores across the street and a Target department store just a block away. I would definitely stay here again if the need arises.

the room was quite clean and nice but.........no breakfast....like advertised, no hot tub...like advertised, pool closed 4 hours earlier then advertised and you had to sign up for it even though there was nobody, i mean nobody in the pool area at all, ice machine broke, gym not open...like advertised. if you're gonna charge more then choice hotels, motel 6 and similar, you should live up to your advertisement. they did not!!! i understand about the whole vid 1 nine thing but i've been to plenty of other hotels that did not shut down all there amenities and still charge the same as if everything was open. they were just smart about it. this place was not. obviously mis-managed.

I was pleasantly surprised on how well the rooms were kept neat and clean. All provided services worked great. I will definitely book again. All amenities were modern and the WIfi was strong. Location is central to the San Fernando Valley including Universal City just a few mile away. Easy on and off the 405.

I drive for work all over Southern California, and I stay at this location often. I love the easy access to the 405 & 101 freeways. I love that Target is just down the street as well! I sometimes get in late at night from work, and I love the fact Denny's is feet from this hotel! The last time I stayed here the front desk manager Triston hooked me up with a nice corner room, and made making pool reservations for my stay worry free! Thank you staff of Best Western Plus Carriage Inn SFV for making me feel at home!

I had a wonderful visit here this past weekend. We chose this hotel because of it's proximity to Sepulveda Basin Recreation park where I had an early archery event. Ended up turning it into a staycation to get away from the house after being home for the last several months. Rooms were clean, price was right and the staff was super friendly. Apu was extremely helpful in getting us checked in early and sharing details about restaurants in the surrounding area. Due to COVID you need a reservation for the pool and we were able to get a reservation easily. All in all we had a great time and would absolutely stay here again.

This is a great location and for the cost was better than I expected. Staff was wonderful. I will definitely keep this hotel in mind next time I am driving to San Fernando Valley. We felt safe because the staff was wearing all PPE during our stay.

Carpets in the hallways had horrible stains. I had to be moved twice to a different room due to excessive cigarette and marijuana smells that was unacceptable. I have NEVER experienced a Best Western Brand hotel on this level. I was fooled buy the photos of this hotel and should have read the customers reviews, big mistake and the front office wouldn't even except my $25 dollar Best Western gift certificate. They indicated I had already received a deal through my online Best Western account and they couldn't combine my reward certificate. I told them I've never heard of this and then they said because I already prepared for the room online through my Best Western account that it was to late to add the $25-dollar certificate. Once again I have NEVER had that told to me because in your Best Western account there is nowhere to add the certificate that's why they add it once you get to the hotel. Customer service needs to improve. So I just called corporate.

I stay here often for business and never have issues acquiring a room. The rooms are newer and well decorated, they are also central to the areas business district. I look forward to staying there again and seeing the new changes.

Checked in & unknowingly did not receive any room cleaning, change of towels, etc. Also, was not advised of tree trimming on property starting at 8am each morning with the crew arriving in the parking lot, loud and abnoxious chatter from 7am until they started work. All around, dissatisfied with this stay!!!

On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's which is attached to the hotel. It's right off the freeway and the area is not so nice. My fear that this place was kind of scary was only confirmed when upon returning to my room that evening about 9:45 PM, there was something very disturbing going on in the room next to mine. There was a strong chemical odor coming from the room and a sound like a blow dryer or some other item with a small motor was blaring. As I walked past the room to get into mine, I noticed the door was ajar but the curtain from the window was pulled over it and a chair with a blanket was pushed up against the part of the door which made nothing in the room visible. I called management immediately because my room smelled and the sound was loud. They came by, the people in the room said they would close the door but when questioned about the smell and when the management asked to enter, the occupants refused entry. Clearly something untoward, possibly illegal and dangerous was happening in that room. Yet instead of calling the police to keep the rest of the hotel safe, they moved my room and let the people stay until the next morning. I was flabberghasted. This was not only horrific management, it also put the lives of all the people staying in that hotel, including mine, at risk. I don't know whether this property has gone down hill since others have stayed here, or if this is just to be expected at this place but I will never stay at a Best Western property again. Clearly someone got the memo that management doesn't care if you cook meth and clean your clothes there or whatever they were doing. BAD NEWS.

my friends had doubts but I told them they will love it. They did enjoy their stay and promised to use best western carriage in again. The employees were awesome and had good sense of humor. Actually customer service and the rooms were great

It's a prefect place for a stay! The staff is very professional. I especially enjoyed my check in with Michael. Awesome character to meet. The room was very nice. We stayed in a double queen. More than enough room for one adult and three kids.

Had a great time most of all enjoy the jacuzzi. I will definitely be back again. Always clean always friendly. My kids always have a good time when we stay there also. We will definitely be staying there more often

The Denny's on site is pretty good. I felt safe here and didn't worry about the car or any crime issues. Target within walking distance. Counter help was very friendly. I'll definitely go there again next time In in the area.

The Best Western Plus Carriage Inn is a hidden gem in the Sherman Oaks, CA area. I always feel comfortable, safe, and in good hands there--and the price is often great, considering this hotel is located close to literally everything in the LA area that's north of the center of LA.

We just finished a week long road trip on Route 66. We were going to stop in another hotel but the woman was rude and the prices were outrageous. So we stopped at the Carriage Inn hotel, hoping there would be a pet friendly room available. The staff was ridiculously nice and booked us a great room on the first floor. Prices were reasonable, rooms were clean and comfortable. They do not offer the typical continental breakfast because there is a Dennys right next door. I'd definitely stay here again.

The rooms have been renovated with new bathrooms and furnishings and are quite nice and clean for the price. However bring your earplugs because this is really a motel, not a hotel and the doors open to the parking spaces and are pretty noisy! I've stayed here several times and all the rooms are noisy. You can clearly hear traffic on the street - Sepulveda blvd and freeway and hear people talking and walking outside and in adjacent rooms. It's like the front door and walls are a thin curtain the way the noise comes through. I suggest they install seals around the doors and windows to cut down the noise. If you are a light sleeper, look elsewhere ..... really, trust me.

The property seemed to have very seedy tenants. I left an item in my room by accident, returned to get it and was told there was a police investigation and they couldnt retrieve it but would take my number and call me when the investigation was over. They asked if the item was expensive, which I responded yes, they assured me the room had not yet been cleaned (after calling housekeeping) and that once the police left I would be able to come get it. I never heard back. Called the next day and asked them to check for it, mysteriously housekeeping had “thrown it away.” Additionally, no one wanted to mention why there were 10-15 cops surrounding two women in front of my door when I came back to check for my item. DO. NOT. STAY. HERE.

the rooms were nice and clean, the staff in the lobby is fantastic and helpful. However, parking is an issue here, I would suggest getting there early and ubering everywhere else that you want to go. if you have a large truck or van good luck finding a place to fit your rig in.

Stayed 1 night on the way to a trip. Not much good to say. Road noise from 405 is noticeable in all the rooms... we got to visit a few(more on that below). Parking is crazy tight.... not just the spaces but even the driving areas. People in the economy cars are having trouble making corners. TONs of homeless everywhere in the area. A homeless guy was camped out in the indoor stairwell of our wing, and the staff said they called someone but couldn't really do anything. We checked in a 6 pm, and they gave us keys to the room. When we entered, it was already occupied by someone else!! Thankfully they weren't there at the time, but all their stuff was. The front desk couldn't figure it out, but gave us another room. That room had a stopped toilet. The soda machines didn't work, and I've never been at a place where more people were coming and going at 3 am on a weeknight which was noisy and seemed sketchy. Also, Positives: the rooms were clean and pretty nice. The front desk staff were very nice, but clearly not terribly organized. The area and grounds look nice for the price point.

Nice Hotel. Beds are comfortable. Easy access to the 405 free way. resturaunts and gas stations near by. Employee staff were friendly and helpful to make check in and out very easy. Lots of spacious parking slots.

Very pleased with overall appearance upon arrival of hotel Lobby was very nice. Impressed with how the man was dressed and his professionalism upon check-in Rooms were above average; water pressure was great in shower. Towels were soft. Bed was just great; not too hard or soft Type of hotel where the rooms had outside entrance which liked as could park right outside of room to unload. Enjoyed our two day stay. Only drawback was no breakfast offered. There was a Denny's Restaurant right by hotel; did eat there and was good too!

Every time I stay here it gets nicer.. I know you expect a property to keep up every thing but they never stop... My go to place in the Los Angeles area.. Every one is pleasant and they seem to only care about my comfort.....

We arrived with in the middle of the night with several problems, among them lost luggage. We needed help with several things during our stay, none of them specific to the hotel. The Assistant Manager and front desk staff went out of their way to help us with everything. It is this friendly and caring service that brings us back year after year.

Too loud. Don't stay here. The parking lot is always full from the nearby Denny's and service is slow. Always a lot of traffic noise plus the clientele is unsavory; loud cursing into the night and police had to be called to deal with some junkies staying there.

Great location-easy drive to all the sights. Target was a block away which was helpful. Updated & clean rooms, nice shower. Staff was friendly. Located on busy street, some traffic noise but quieted by bedtime. Stayed 6 nights and not having to pay to park was a plus. Room service from Denny's was a nice perk but no microwaves so couldn't heat up leftovers. Very pleased with our choice.

easy access on and off freeway, large room with good lighting and tabletop space, large bathroom with enclosed sink and separate vanity area with another sink, plenty of free parking, restaurant next door (Denny's)

Our family spent one night at the property. We were charged $25 for our service dog which was not expected. Also a guest was smoking marijuana right outside of our room. I understand marijuana is legal now but would expect the hotel to designate smoking areas do as not to disturb the majority of guests. Anything you read about the parking...Believe. It is not ample and due to the fear of losing our spot, we did not leave after 6:00 P.M.

Our softball team stayed for a few days while we were playing in a tournament for our daughter's softball tournament. Our stay was good and the rooms were ok. The rooms were on the small side and the place wasn't in the best area but wasn't bad for the money.

Depending on what you need, this can be a good location. The staff was nice, there is a Dennys onsite, which is handy. But the towels are not soft and fluffy. They have a basket weave on the ends which make it not feel soft or absorbent. The blankets are rough and really thin. The shampoo and conditioner are the smallest I have ever seen. it is almost impossible to get anything out of them, certainly not enough for two people. The parking spaces are too small to be able to get out of the side doors. The bed was comfortable and the air conditioner works. It can be noisy in most of the rooms, (take a white noise maker) because the road in front and the freeway behind it and it's not very soundproof. There appears to be no elevator in the two floor area by the office and pool. (There is a separate tower beside it.)

Witnessed alot of what appeared to be hooker activity . Non smoking hotel yet pot filled the air. No breakfast they refer you to denny's next door. Room was ok except housekeeping walk in without knocking or announcing themselves. Someone knocked on our door at 330 a.m..

First, we walked into the lobby which is beautifully appointed and offers free coffee and water. The staff was absolutely brilliant. They were extremely welcoming, expedient, And full of smiles. When my friend and I entered our sweet new were pleasantly surprised with a huge bedroom with a king bed and a full on suite bathroom when we entered the next room which has a queen size pull out sofa the room was absolutely gorgeous. The rooms were meticulously clean and well suited. The pool and spa area is gorgeous and there's lots of good vending, plus a Denny's restaurant. We actually met the general manager, Eric was an absolute delight. In addition when we ate at Denny's we also met George the manager of the Denny's who also was extremely lovely and chatted with us while we were there. We went for just a couple of girls day but if you were a business traveler you would enjoy this hotel just as much or a family with children as well. Couples definitely check out the marquee suite!

The location was not the best - next to a busy street (but you could have guessed that by the maps and pictures). The standards in the room were good: clean room, not too small, nice bathroom. Felt like the walls were really thin though. It bothered me that we were feeling unsafe. Drug dealers in the parking lot and one night heard loud screaming of a woman and a man in the room next to ours. First hard knocking on the door, then loud screaming and loud bang, then the woman screaming for help... We did not know what to do, since we were scared that if the loud (and i suppose aggressive) person heard us react, we would get harmed. Also, we thought that the security would have seen the argument on the cameras (there was a camera right in front of our room and the people's next to us) and have done something - never did anything. We did not want to interfere because we were scared ourselves. That definitely made my memories of the hotel not the best. I would not stay here again, because of the lack of feeling safe.

I stayed here with my fam and one of the beds was super dirty with hair all over under the top sheets and the tub also had hair. I called the desk and never did he apologized or asked what could he do to make it better so I asked for all clean sheets and blankets for my 2 beds. I worked that day then drove to LA and then to make my 2 beds. I asked if I could talked to a manager and for my surprise he was the manager so rude and and unprofessional. I work for a Best Western Plus “front desk clerk” and let me tell you, I do a lot way better when a guest comes to me with a complaint. I do apologized and right away try to make it better. Not sure how you guys can be part of Best Western. I do have a video if you guys would like to see it.

Stayed here for a business trip, the room was nice, king size bed, small fridge, nice bathroom setup. Check-in was easy and smooth Breakfast was included - limited menu on what you can get Only issue we had were the fires on the other side of the 405 but this is not the hotels fault.

Front desk booked my shuttle to arrive at 4:30pm when it didn't arrive on time I called the shuttle company and they just had no reason why they did not bother to show up, were unapologetic did not care! I begged staff to get the manager to help me . My flight to Australia from the USA was leaving in 3 hours I was travelling alone with my 9 year old, I begged the manager to take me to the airport they have a shuttle right there! My luggage would not fit in an urber , He said he can't insurance won't insure transit past 10km ( what a crock!!) He dropped me and my daughter at a bus with 6 oversized large pieces of luggage . He was obviously too lazy to drive to LAX!! I'm pregnant in my first trimester the stress of all this was completely unacceptable I will never stay at a best western again. Heartless!!

We travel to Sherman Oaks annually to visit the grand-kids. This Best Western was selected due to the short distance to their home. The bathroom facilities have been upgraded since our first visit two years ago. The installation was not the neatest and the faucet to turn-on the water was extremely difficult to pull to turn on. Generally, most everything else was adequate. However, there is no microwave in the room. The refrigerator is good. Large enough to keep snacks chilled. There are table lamps at each side of the king size bed but no reading/floor lamp at the easy chair. Some of us need more light to read . Complementary copies of the USA Today newspaper were provided Monday thru Friday. Otherwise there were no other papers available, even on week-ends. There is a Denny's restaurant as part of the property; food and service there was good and AARP members can have a 15 % discount on their order. But you have to ask for it.. Otherwise there are no restaurants close by.

Great place for the price I enjoyed my stay... The front desk is helpful definitely recommend this place... restaurants and shopping within walking distance... rooms were clean beds are comfortable what more could you ask for...

Everything that this hotel provided was excellent. The cleanliness and housekeeping were excellent. The location was wonderful, close to the 405 freeway but that did make it a little noisy. We were happy with our stay but felt the value was not as good as similar properties. At this price point, some of a microwave, a complimentary breakfast, a hot tub and a bathroom fan should have been expected.

The rooms are very clean and look great. The shower heads are high enough so that a tall person doesn't have to bend in half to take a shower. Parking is great if you get there early. Check in/out was very easy.

We stayed here for our son's engagement party, because it was close to his house. The staff was very friendly and we had a great time. There is a Denny's in the same parking lot, but no breakfast service at the hotel. I would stay here again.

I booked this hotel on Hotels.com. I'm taking a class at this hotel, and will have to return to this place on Wednesday, Oct. 9 for the rest of the class. They're running a special right now, where if you stay 2 nights, your 3rd night is free. There even was a notice of this at the front desk. When I asked for my 3rd night free, I was told NO - you have to book directly with BW and sign up for BW rewards. There was no excellent or even OK customer service! I had requested a handicapped room, as I had my hip replaced a couple of months ago and I need a high toilet in my room. Throughout my visit from Oct. 2 - 6, 2019; there was a distinctive smell of marijuana near my room (102). I don't know if it was coming from people smoking above me, or from the workout center in room 101. The faucets for the shower in my room were confusing and I could never get a warm water temperature for showering (even the maid didn't know how to work it). I found german cockroaches and earwigs in my bathroom whenever I entered it - which was often, as the meeting room for my class was just two doors down. I suggest to others who might be thinking of booking this hotel to bring your own blanket. When I turned the heat on one night, the smoke and smell that came out of the heating unit was too much to really get a good nights rest. No matter where you are in the hotel, there is a lot of traffic noise!!!! I cannot stress this enough. You are right between the I-405 (behind the hotel) and Sepulveda Blvd. (in front of the hotel). One of my nights there between the sirens from police and fire and the drag racing that appeared to be happening on the street left me tired and worn out the next day in class. (We heard it in the meeting room/classroom) every day - even when the door was closed. One night there was an AA meeting or a Scientology meeting in the meeting room after our class was finished at 6:30 p.m. This meeting lasted until 10 pm, and some of the attendees of that meeting brought their small children who were running up and down near my room riding a big wheel and making noise. On my last night there (Saturday, Oct. 5th) there was a car in the handicapped space I had been using. The car did not have a handicapped license or placard and when I brought it to the attention of the man at the front desk, he wouldn't call to have the car towed or help me in any way at all. Save yourself the hassle - as you won't get much rest at this Best Western.

I met my parents for the night in LA, and this hotel was absolutely perfect for us. It offered a suite with a pull-out couch so that 3 of us could stay in one room, with 2 separate areas for sleeping. It's very convenient, only about 20 minutes from the airport, and 10-15 minutes to the cute beach town area of Manhattan Beach. There's a cute wine shop half-mile away, as well, which offers tastings, food, and a full shop of great wines. (Sharma) One thing we really appreciated was the blanket for the pull out bed was in a sanitary bag to show that it was cleaned between uses. The remote was also in a bag to show it had been cleaned. That was something I hadn't seen before and really appreciated. The bed was comfortable for being a pull-out. The road noise was not noticeable in the room. Parking is free and in an underground garage, which I appreciated. The breakfast buffet is quite extensive. I was particularly impressed with the fruit salad, which included an array of fruit, including dragon fruit, mango, pineapple, melon and oranges. I like to refill my water bottle instead of using single-use plastic, and they offer a water refill machine in the lobby. I would definitely stay here again when I fly into LA for the night.

We have stayed here before and we enjoyed our visit. This time we noticed that the carpet was very worn and spotted, and the furniture was also very worn and tired looking. We do like the fact that Denny's is next door, but the price of the room was way too high for the condition of the room. We did have a quiet room (115) that was in a corner and had a little patio in front of the door.

I would recommend this hotel very clean and they made it so easy to enjoy my stay. We were able to purchase my family's tickets for Universal Studios and not need to stand in line at the ticket booth making our day that much more enjoyable

Good location, staff was very friendly cleaning crew was also very friendly. The Denny's restaurant next door is a good place to eat. If you go in there ask for a gentleman named Jason great. Great pool.

We stayed here at the end of our rte 66 road trip . The motel is getting a little old but was clean and comfortable. There is no breakfast or restaurant options but a Dennys next door which has great amercan food 24 hrs. Ask for Manny , the waiter, a real special guy . The pool was small but with a deep end , the kids loved diving in . A cheap launderette onsite was really useful. The carpark as I've read previously on reviews was busy but we never had an issue parking our Chevy Suburban . Overall I gave it 4 stars, would have been 4 but for a local stealing ice at night and a guest ( legally in California) smoking pot on the landing , which wouldn't have been an issue but it was wafting under our door.

First, this a great value. It is Los Angeles so traffic is unpleasant. For the San Fernando Valley, this is a great gem. The room was a Two bed Queen. It is an older motel. But, outstanding. The front desk at check in was efficient and personalized. Weekends are crowded. There is limited parking too many guests so few spaces. I want compliment the Saturday night manager. We come back very late. With a quick drive around, I could not find a space. I approached the office to seek an answer. As soon as I asked. The night manager volunteered to give me his space in front of the office. No resignation in his tone. He just did it. I will stay again due to the staff first and location second.

We stayed here in Sept 2019. Slept like a baby. Very quiet. Good service. Basic but nice rooms. Lovely pool. Workout room. About 12 min Uber to Universal studios and 20 min to Hollywood sign. They also are not rushing you out in the morning. Only thing is the neighborhood, its a little sketchy (not dangerous, just with substance abusers here and there)...not close restaurants, just Denny's which is a local hangout. There are only two close gas stations, so if you want bread or sandwich stuff you will have to find a grocery store pretty far away first. I'd come back and most likely will!

Updated modern rooms and surprisingly quiet. This Best Western has everything you could want from the pool/hot tub to an on-site Dennys. The front desk staff were all so fabulous. Professional, genuinely friendly, helpful and able to multi task with ease. Very knowledgeable too. Great customer service!

Clean large room and very friendly and helpful staff. Pool area very pretty and the water is lovely and warm. 2nd visit here and won't be our last. Close to the highway and good position for getting around. Dennys next door as the hotel don't provide breakfast. Looking forward to our next visit.

This Motel is located just of the freeway. The rooms are clean and very nice. The entire structure is modern and well maintained. In the structure there is a nice an clean pool and a Denny's restaurant that is very convenient if you travel and need to stop. Very recommended for families with kids

I was very pleased with the appearance of the motel when we arrived. The room was very clean, the staff was very nice and it was located in a good neighborhood. I also appreciated the free parking on site. We will stay there again for sure.

I stay in the BW quite a bit. I was not impressed with this one. They don't have the free breakfast you have to go next door to Denny's. The pool is small and there were never any towels available. The rooms have paper thin walls we could hear every thing from the next room. Also every car and truck that went by.

Family friendly with a good price. Rooms clean. Wifi worked good. Easy to get off and on Sepulveda to access LA attractions. We never used pool but others seemed happy with it, Room service is actually delivery from the Dennys next door and was good. This hotel was a good, safe home base for myself and daughters to explore LA. Would stay again.

The Carriage Inn is remarkable in its selection of staff. When you are greeted by ROBERT AND APU , you feel like you're part of a family. A new staff member JAMES offers the same kind of feeling. In short, staff is outstanding. Accommodations are tasteful and comfortable. Rooms are well kept and always clean. What's more, there is a sense of feeling safe on the grounds of the motel. On top of everything, the location is superb: easy access to West Los Angeles and the beaches and a short trip to Hollywood and its offerings. Just a comfortable place to stay.

We had no problem with the Best Western. When we arrived there was a problem with our reservation but Triston in reception got everything taken care of. Our experience was great and the room was clean. Will definitely stay again.

My boyfriend and I stayed here for a weekend while attending a wedding close by. The staff was extremely friendly, the room was very clean and comfortable. The room service from Denny's was a definite plus after coming back from the wedding! Highly recommend Best Western.

Check in was efficient. Room spacious and clean. Housekeeping excellent. All amenities provided - pool, fitness centre and free parking. Attached restaurant of Denny's is also available. We ate in it once - lovely staff and varied menu but just not for us. Target shop a few minutes away. This hotel was good for us as we had hired a car and drove to all our main tourist points. 20 mins drive to Mann's Chinese Theatre Hollywood and approx 30 mins to Santa Monica. Very easy to get onto 405 and 101. Excellent shops, bars and restaurants in Van Nuys and Ventura - 5/10 min drive from this hotel. This hotel was perfect for us and in particular the staff in reception were excellent. Think it is the best way to see LA as hotels in Santa Monica for example are very expensive!

We were here for 2 nights and had a great stay. My wife was unfortunatly sick, but the staff helped us very good. Very kind en helping people that went out of their way to help us. I reccomend this hotel.

The hotel was clean, the rooms were clean. The staff was friendly. It was a short distance drive from popular attractions. The pool are was nice and clean. The hot tub area was kept clean, the one downside was there were no towels later in the day. Good recommend to friends and family. They are pet friendly too.

This hotel is no quiet oasis, but it surly serves its purpose. The Rooms were clean and the bed was comfortable. The traffic noise is a little much at times, but what can you expect being in the middle of the city and right next to a major freeway. There is also a large fire department nearby and they do what firetrucks do. There is a Denny's restaurant in the parking lot, the food there is ok at best and the staff is not horrible and they are not great. There is a gas station right across the street. The Hotel staff have always been professional and helpful. Overall this is a good place to stay, just don't expect the normal BW Plus from this one.

We stayed at this Motel while visiting Universal Studios, Hollywood, Santa Monica Beach and Beverly Hills. We got a room behind the pool on the ground floor, and we were very satisfied with that. No disturbing noises from the traffic. The bed was comfortable. Nice bathroom and shower and everything seemed clean. The aircondition worked well. Although we felt the room was clean, we noticed a little unpleasant smell in the room when we used the aircondition.

The hotel is located between 2 large roads and some of the rooms are probably affected by the traffic noice. We were lucky and got a room that was located in an area away from the traffic. The room was great, with a comfortable bed and AC that was not blowing directly towards you when sleeping. Updated bathroom-area with 2 sinks. Furniture seemed to be quite new and everything were kept clean and spotless. A Dennis diner located in the same property and Target 10 mins walk from the hotel.

We needed a value hotel within close proximity of Burbank Airport. this motel served it's purpose. It was clean and comfortable and around $50 cheaper than hotels in LA and hotels closer to the airport. The front desk service was stellar..the rooms were clean and smelled nice. If you have trouble with stairs...this is a motel, so there is no elevator..that would be my only caution about this place. Overall, it was a great option for our family.

This is our second time staying here this time four nights we highly recommend this location for its central location to LA. Clean rooms and friendly staff. We had to use the washer machines and dryers for our laundry and the machines are well kept

My husband & I stayed here for 3 nights. We booked a King bed room last minute the night before arriving and the rate wasn't bad at all. We arrived way before the check in time of 3pm (I didn't call ahead to say we'd be arriving early). The front desk told us to give them 90 mins to prepare a room (my husband and I aren't picky). Conveniently, we ate breakfast at the Denny's located right on the property. I don't think we actually waited the full 90 mins, as our room was made ready fairly quickly. The room was clean upon arrival. Housekeeping was good. The traffic was somewhat loud but that's expected because of Hwy. 405 and Sepulveda surrounding the motel. My husband and I were able to walk across the street to the Target, and Uber drivers easily located my husband and I for pick up at the motel. Overall, we had a great stay and we would stay there again.

Surprised by how nice this hotel was and how accommodating the staff were. Parking lot was full when we arrived at 11pm but staff happy to show up were to park and were the room was. Clean, quiet and cozy room. Vending machines and laundry. Didn't get time to use pool or any of those things. Was only there for a short nights sleep. Enjoyed breakfast at Denny's. Would recommend and would stay again on my next road trip.

We had a great stay at this best western plus carriage inn hotel. The staff was all very helpful and answered any questions that we had. The neighborhood felt safe. Even though the hotel was close to the interstate we did not hear the traffic.

What a trip to see this site has been remodeled with the traveler in mind. Favorite is the ottoman. I was staying regularly at another hotel and they remodeled and eliminated their ottoman and bathtub. Was very pleased you had kept both in your remodel. The separate bathroom sinks is wonderful. I had never seen that before. Nice large size mirror while some hotels have you rely on the bathroom mirror only in many cases. These may seem like small things to be pleased about, but they seem to be disappearing from many remodels.

It was a good stay, it was nice having a Denny's right next door. Bed was very comfortable, only issue was the doors had a lot of open spots, so outside noise and cold air would come in. All in all a good place to stay.

I loved the grounds, beautiful! I had read reviews about noise being an issue but I couldn't hear anything in my room, not a problem. The room was clean, amenities were convenient. The staff was helpful when I had questions.

The location is near highway and busy street. I was waken up by street noises in the morning which was the first time experience for me when staying in a hotel paying close to $200. Parking slots are not enough for both hotel guests and Denny's restaurant patrons on site

The sound insulation in hotels is a problem altogether too often. In the case of this motel it was the entry door and window which allowed traffic noise from the street - which is at least 100 feet away as we had a room at the back of the parking lot - to be quite obnoxious and disturbing of sleep. Initially I was convinced the window must be open but it wasn't. The room itself; a king bed room; was fine, well up to standard for this class of motel. The bathroom was clean an functional. The fridge was slightly noisy but okay and it worked fine otherwise. The TV remote had no means to access any form of program guide and as out-of-towners unaware of the channel line up this was a hassle. Check in was efficient and friendly. The vending and ice machine area is secured so you need a room key to get ice. It would have been nice to know that before I trekked over with an ice bucket. Parking was no problem although we seemed to have picked a night when a preponderance of customers had large pick up trucks including a crane truck parked right in front of our room (which was obtrusively loud when the driver started it up and left it idling for a long time early in the morning but that gets us back to sound insulation issues primarily). I wouldn't want to stay here again as we didn't sleep well due to the noise.

This hotel is pet friendly. We have a dog, but our room smelled very strong of pet urine. The window did open, but the noise from the freeway and safety reasons kept us from leaving it open at night. I did spray some lavender oil spray around the room to cut mask the smell for sleeping. There is not enough parking for the hotel, so we had to park quite a distance from outperform room. The 2 dogs next door barked quite a bit, but quieted down for sleeping. Their owner stood outside the room smoking, although it is a non-smoking area. The hotel manager (owner?) did not ask how our stay was when I che led out, otherwise I would have let him know my thoughts.

My room must have been a hundred feet from the freeway - awful noise. Didn't sleep well all night. Traffic noise, motorcycles, sirens - you hear it all! I pre-booked for 2 nights - left after the 1st and got a refund. No breakfast - very high rate for this not be included. The room nice enough but that's about it. Even though I pre-booked, due to our later arrival in the evening, we received a room in the back right near the freeway. I can only assume that walk-ups that arrived before we did got better rooms. I put a Do Not Disturb sign on our door. In the morning while we were still in the room, Housekeeping knocked on the door at 10:30 am, I yelled at "we're still in here", they knocked again, I responded a 2nd time, and then they just opened the door and walked right in. I don't think that's ever happened to me. They should not be ignoring the signs on the doors.

Great attention to the details; large shower head, lots of mirrors, good water pressure, nicely decorated, good lighting, black out curtains, very clean, good pillows, cold refrigerator, friendly staff!

It's a nice hotel. Nice pool area. Nice snack area. A Denny's restaurant at the hotel. Which also serves cocktails. The rooms are fairly large. Comfortable beds. The only downside is the noise. The hotel is directly off the 405 freeway, and on a major street Sepulveda. Sirens , honking, and lots of traffic noise day and night. Late in the evening finding a parking spot can be difficult, if not improved.

Front desk staff Apu stole a $50 deposit. Manager stuck up for him. Manager made up reasons to kick me out after I started using up the free nights I've earned. It's noisy as crap there. They kick me out for made up reasons and were supported by corporate in doing so. Don't let them get u fellow business travelers!!

I expected more from a Best Western Plus. It is similar or less than a regular Best Western without breakfast. Bed was comfortable however pillows are tiny. The room as clean. Not a great location, hard to get into parking lot in a noisy location.

Was pleasantly surprised with the hotel room after seeing the outside. Besides a couple minor decor/paint touch-ups needed the room was great. Fridge, coffee maker, safe included. No breakfast included but Dennys is right next door. GPS tells you to take a left off I-5 but it's a right..

I had never stayed at a Best Western before we have been pleasantly surprised on all fronts: *Our room was tastefully renovated with high-end fittings, *the room was extremely clean and fitted out with fresh new linen and towels, *the amenties in the room were great quality *the beds were really comfortable and finally we found a hotel with firm and perfect pillows rather than the flat pancakes we've been experiencing *the reception staff were friendly and efficient. We are having a great stay.

Location good, staff friendly & helpful, we had no problem w/ parking but lot did fill up Sat nite. Room was clean, comfortable. Bathroom looked newly remodeled. Area felt safe; some good restaurants in the area on Ventura. Some road noise but we had no trouble sleeping.

We were very pleased and would definitely stay here again. Room was clean and exactly as pictured. We were promptly given more towels when we asked. Landscaping is beautiful. We ate breakfast at Denny's each morning and had an outstanding waiter. Our only slight complaint would be that parking can be challenging if you get back to your room too late. That being said, we always found a parking spot.

Family getaway was a great experience. The hotel staff were very nice and helpful. Our rooms were very spacious and comfortable. The kids loved how comfortable the beds were and had a good nights rest. Jeffery was very helpful in helping us get to our location and what routes to take. I would definitely go back for a weekend getaway!

Friendly staff and speedy service. They put the customer first. The hotel was easy to find with plenty of parking. There's a restaurant right next door within walking distance; very convenient. Would stay here again.

This is my go-to location in the LA area when I need lodging.I've born a client there for many years, and it seems they keep getting better. I have recommended this hotel to many of my family and friends who also have been pleased with their accommodations

Talk about location location location! I enjoyed staying at the Sherman Oaks BW Plus because of the, conveniences to shopping, restaurants, and the highways; which made it a breeze to get around. They were accommodating to my dog, by having small plots of grass and trees around the entire property. My room was also very clean and spacious. If you're looking for a quiet, secluded hotel getaway, this is not the place, as it is on the very loud and busy Sepulveda Blvd... they also have ear plugs in your room.

Stayed one night here for a local job at the Skirball Center. The hotel is convenient to Skirball, Getty and many other LA attractions. Staff were friendly and efficient, the room was clean and recently updated. I would definitely stay here again for any LA business or leisure stay.

I have stayed here many times over the years; I was extremely impressed with how all of the renovations turned out. The rooms are comfortable and staff are always friendly. The location is perfect for accessing the rest of the San Fernando Valley as well as Downtown Los Angeles. Be advised there is not a ton of parking so if there are multiple vehicles it can be a little tight if the hotel is busy. But that should not be a deterrent!

I was looking for a room last minute I happened to see a price online. I called an Tim was able to help me with getting situated with a room at your location. I was very happy am pleased with Tim's customers service an I will definitely be back!

Staff was very helpful nice and willing to help without a question we stay in a lot of hotels for work and play this location has been the best as far as staff goes hands down . Smiles beautiful and helpful is the best way to put it . Check inn was perfect we got there and it was a nice and refreshing check in with good people made our trip easier to handle

This is a very nice place to stay near Hollywood. The rooms are spacious and clean. The outdoor pool is very warm, even in February, with a nice hot tub. Best of all, there is safe free parking! The staff was friendly and helpful.

Perfectly reasonable hotel. No free breakfast but an adjacent Denny's. The two nights we were there one of the two washing machines was out of order, and the day I tried to dry laundry both dryers were on the fritz...

I was staying here between the dates of 2/15/19 and 2/17/19. The staff and especially the front desk managers were more than nice. The service was amenable and Rachelle even replaced my free breakfast voucher when I happened to misplace my first one! Definitely staying here again. Thanks guys!

As a Diamond level member I stay in a lot of Best Westerns. I was very impressed with the professional service and attire (coat & tie) of the staff. I also liked the classy bathroom mirrors with the indirect lighting. My only concern was the parking. With sharing a lot with a 24-hour Denny's restaurant next door parking was always tight and I sometimes had to park a long ways from my room.

Stayed for 3 nights with young family. Hotel is well-located and clean and provided exactly what we were looking for. Staff were helpful and courteous at all time. However a couple of points: 1: there was a strong smell of weed in the lift and corridors, which seeped into our room. It may be legal in CA but wasn't very pleasant with 3 kids under 7. If people are going to smoke then it should be restricted to their rooms or some sort of separate area on the premises 2: the heaters in the room emitted cold air when they were off (surely if they are off they are off?). When we turned them on, the rooms warmed up but the heaters were extremely noisy, which did make it hard to sleep at times.

Nice room, reasonably priced for the area. Convenient location. Room was very clean and well appointed. The bed was super comfortable and the bathroom sparkled. Staff were friendly and efficient during checking in and out. Plenty of parking. I would consider staying there again.

I stay at Carriage Inn each time I come in to the Valley. Front desk people are friendly and anxious to accommodate in any way they can. The rooms are attractive and housekeeping is excellent. There have been many upgrades and improvements which make the stay even better. A friend recommended the hotel and I have been coming ever since. It is a good value for the money.

A little noisy as it is close to the freeway and Dennys is in the parking lot, but room is comfortable and clean, the staff is nice and the price pretty decent. The bed was nice and checkout was quick and easy

My son was having surgery and this was the closest hotelto the surgical center. It was a esy check in and check out. I was able to get some sleep and I felt very comfortable. I brought my son back to thehotel after surgery. It was close to get food take out and close to everything I needed.

We stayed one night and chose this hotel on their dog-friendly policy (2 dogs up to 100 pounds each allowed at a rate of $20/night). As mentioned in other reviews, the lodging is located tight up against the 405 freeway, bookended by busy Sepulveda Blvd. out front, making the noise level high. And we were in a room not facing the freeway. The room was clean and comfortable, updated, with a soft bed (our preference), although the water pressure in the shower was basically non-existent; and staff at the front desk were welcoming, helpful and friendly (the clerk gave us great advice for dinner - try Maria's Italian Kitchen, Encino!). The dog-friendliness at this location is not great. No dedicated dog area and few spots for dogs to do their business. In fact, much of the green area, while attractive, is only a thin strip of plants and fake grass lining the parking lots. The Denny's on site was terrific. In a pinch with dogs, we'd stay again, but only at the expense of a good night's sleep.

Nice landscaping, good room upgrades, good service. Convenient, but noisy, location. Rooms do a pretty good job of keeping freeway noise out. Overall, good for quick trip to visit friends or family. Nice coffee machine in lobby.

Stayed here several times. Good quality motel. Would stay again. Pros: - pool is a decent size - plenty of sun for tanning - rooms are newly updated - grounds are kept very clean - staff are great - Dennys on site - laundry for longer stays - couple of hummingbird hang by the pool occasionally Cons: - parking (welcome to LA) - rooms are a little noisy - quality of shampoo and conditioner could be better. (Not a fan of the citrus) - Had our car hit and run in the parking lot. Got to visit the local police detachment for police report.

I love this hotel amazing staff and I just feel like I'm at home I have no complaints. Very helpful staff and when I need to check in early they will work hard to get me in and even a late check out is an option that way I am in no rush.

close to freeway Denny's on property very clean, big rooms pet friendly keurig coffee maker in room frig in room no microwave in room but they will bring one if needed. nice pool ,parking kinda tight but plenty of spaces.

Great place to stay if you are visiting the area. Clean Hotel with great Service. The Denny's attached is convenient, and has some great food. There are pleanty of other shops and activites in the area as well.

This is a really nice hotel and wasn't too expensive for the location. You are just minutes away from Universal Studios and downtown Hollywood (pending traffic). The parking is a little tight but I was able to park our long bed full size diesel Ram pickup in the parking lot There is an on-site Denny's restaurant which is super convenient. And there are two fuel stations right across the street, but neither of them sell diesel fuel.

This property is well situated for people visiting UCLA, downtown, Universal Studios and areas like the Santa Monica Promenade and Pier. The hotel is clean, free parking, nice gym and business center. The staff is helpful and friendly, all around nice balanced property.

Wonderful clean and functional rooms. Friendly and accommodating staff. All the advantages of the big box hotels at half the price. It's the way to go,especially if you have to stay for a longer time. Free coffee and refrigerators in each room

Besides the location that close to Highway and busy street (some noise), the room itself is clean. They always make sure that guests have adequate bathroom necessities (they gave us more clean towels, shampoo, soap). Coffee always provided each day

This hotel was in a great location for us. The staff was great, it was extremely easy to check in, it was a nice room, very clean and comfy. The bathroom was clean and newly remodeled. Unfortunately, I did not notice how loud the traffic was until it woke me up at 5:30 in the morning, it was actually so loud I couldnt go back to sleep. I was only staying the one night so I didnt tell the staff.

We stayed here for 4 nights holidaying from Australia. Nice clean room, comfortable beds and close to attractions without having to stay in heart of LA. Pool and spa were lovely & heated. We used them at the end of our busy days. Denny's is right next door so we ate breakfast there as they didn't offer any breakfast. Overall a pleasant stay.

When we arrived back at the Hotel your parking lot was full with people parked in the middle of the lot, fire lanes and red zones. I contacted the front desk and they had us park in front of the office and promised that our vehicle would be ok. The next morning as we were checking out we noticed that our vehicle was damaged. I informed the front desk and the person on duty was very Condescending even suggesting that our vehicle was already damaged which it wasn't and he Al's in a way was suggesting that we knew it was already damaged and when I suggested that the Hotel was partially to blame because of the parking he started making excuses to include saying that they can allow people to park in red zones and fire zones because it's private property. BS he didn't realize he's talking to a informed person who was on several planning committees when it comes to Codes and ADA. So I'm done with Best Western but because of the loss of property I'm going to be a thorn in your face.

Great place to put people up, great location, always friendly and very helpful, from Robert, Apu and Jeff at the front desk to the wonderful people who amazingly made our rooms look fantastic each day. Thank you all, great job!

I am actually still currently here oj my honeymoon but wanted to remember to review this hotel. Great value for money and a great location to pretty much everything. Rooms are a good size and very comfortable. The busy road doesn't affect your sleep at all and the pool is great. 15 minutes from universal and walkable to a local target shop. Dennys on site is delicious with friendly staff and a great budget. One of the few hotels that doesn't charge you to park or have hidden resort fees. Parking is plentiful and I would have no issue telling anyone to stay here when they visit LA.

Stayed here with family during a weekend visit. Rooms were clean, comfortable and quiet. Bathroom were clean and standards for any hotel . Adjacent to 24 hrs Denny's is perfect for anytime breakfast. Really close to Universal studios and great Location, location!!

We stayed here for two nights so we could see the parts of LA we came for (Beverly Hills, Hollywood, Santa Monica / Venice beach). The location is absolutely incredible - we could drive to any of the named locations above in 25 minutes no problem at all. It is in a nice safe part of LA and the car park is big and secure. We were upgraded and given free breakfast vouchers for the Dennys restaurant which is on site (also very good service). Our room was immaculate and very spacious / modern - had everything you'd expect including a very nice coffee machine :) No noise, no complaints and no suggestions for improvement which is rare for me. Price for this stay was mind boggling! So cheap (we did a Saturday and Sunday night) and the value for money is just great. First review I've given 5 stars on our 5 week trip around USA. Highly recommend.

Our room was quite noisy. We could hear the street traffic all night. Luckily the AC was just as noisy so it kind of equalized the car noise a little. The bed was extremely comfortable. The room was clean and cozy.

Some friends and I had received a callback to come on a game show that filmed about 15 minutes from here. Our call time was pretty early in the morning so we stayed here the night before. The location is convenient to most of Hollywood, Burbank and LA. My family and I stayed here previously when going to Universal Studios, Hollywood.

The rooms were clean and staff was very nice. The hotel is off the interstate and has a busy street in front of it. We didn't get much sleep do to the constant cacophony of noises. We were also disappointed that the hot tub was broke down as that was one of the reasons we picked this hotel. If your looking for an affordable, clean place and can sleep through anything this place is great.

My husband and I stayed here on our first four nights in California. It was a great base for visiting on son and other family members who live in the area and also Universal Studios. The room was clean and comfortable and check in was fast and efficient. The only negative was there isn't a complimentary coffee and bagel offered in the lobby. There is a Denny's right next door but we don't need a big breakfast just a piece of fruit or muffin would have been a great addition to our stay.

To all the 1,2 and 3 star reviews....pffff! You're a bunch of complainers! This hotel is great!!! The locations is awesome and in the middle of everything. We were a 15-20 minute drive to everything! Chinese theatre,the beach, Beverly Hills, Rodeo drive, Universal Studios. The rooms are modern, very clean and has all you need. The hotel staff was great. Check-in was a breeze. They have parking, a nice pool, a business center and a Denny's. These complainers are just being real difficult. I travel a lot and have stayed in plenty of places. Trust me, this place is great, affordable and modern. Highly recommend this place!!

Everything was clean and neat. The staff was professional and very helpful. I like that it was right on the bus line, made transportation easier. The business center had everything I needed to get my work done.

Hotel staff are very professional and efficient. Easy freeway access from hotel and located near local businesses, restaurants and entertainment. Hotel is nicely maintained with lots of great amenities.

5 stars for price and location. Best rates fpr AAA menbers & some other discount options. Have stayed here several times as well as other more & less expensive hotels in LA. This is now my go-to LA hotel. Dennys restaurant on premises, Chinese & Mediterranean restaurants diagonally across the street as well small gas station market. Close to everything in the San Fernando Valley, adjacent to 405, minutes from Ventura Blvd & shopping. Rooms always clean, lots of TV & premium channels, free WiFi, free easy parking, coffee in room and 24/7 in lobby. It is next to 405 FWY but if you note that you are a light sleeper they will put you in a room where you barely hear it or don't hear the FWY at all.

I was staying at this hotel for 4 nights, on the first night I noticed a couple of ants in my bathroom, but it was not a big deal so i killed them. On the second night, I noticed a huge amount of ants just flowing out of the bathtub faucet and it was disgusting. I went to the hotel front desk and spoke to the front desk manager Joel Guerrero. I was paying $179 before tax / night, I demanded a discount on my stay for the first two nights. After I described to him about the ant situation in my hotel bathroom, Joel Guerrero said it was the ants season in LA and it is totally normal to have ants in hotel, there is nothing he could do about it, and I can change hotel if I wanted to but he is not responsible for the ants in bathroom. He offered switching me to another room and 20% discount on the first two nights of the stay. But when I checked out, he refused to provide me discount on the first night, said he only agreed to provide 20% on the second night. He called me a liar and said I have no proof for what he said, it's his words against mine and there is nothing I can do about it. I asked him to pull out the security camera recording of the hotel lobby which would have recorded our initial discussion in the first place, he said the camera only has picture and no voice, it is my imagination that he agreed to provide discount on both days. He yelled at me and went back to his office and slammed the door. I demanded the hotel staff to provide me a complaint number, the hotel staff refused to help me and said they were busy and cannot look up for me. the manager came out of his room and threw his business card at me, told me to complain to whoever I want, and left again. He was disrespectful, unprofessional and rude. STAY AWAY FROM THIS PLACE.

DO NOT book this Inn on line unless you are sure that it is the Inn's online website. When we were booking this Inn we were on a web site, that offered what at first seemed like a reasonable price, but then when completing the reservation the price jumped by about $50. I called the phone # that was listed and was informed (I think it was booking.com) that the price increase was due to taxes and other charges. I called the Inn directly and got the room rate at the rate that was initially quoted through booking.com. The Inn was next to the freeway, freeway entrance and on a busy street, so be prepared for noise throughout the day and night.

Theres nothing in this hotel i would recommend. 1 - very loud location and it's open patio to street and parking - loud loud loud. The hotel even leaves a noise reduction for your ear, can you believe it? 2- smelly room and bed! 3- bed is as soft as you can imagine 4- i was worried for security as at night there was a guy at the parking using his cell and not even a guest, walking around very weird 5- traffic in the area is bad! Meaning bad! 6- front desk doesn't seem interested in making you happy 7- there's no elevators so if you get 2nd floor with huge bags no one will help you 8- they don't give you a welcoming water, so bring yours as there's nothing at the hotel room. There's an empty frigobar

Horrible customer service. What a Disappointment very bad management crowded parking. No breakfast option rooms are very small loud location the worst stay I've ever had at a best western in 10years never been treated so poorly be aware they will profile u and invade your privacy be aware I would not recommend anyone to stay here worst manger I've ever encountered No microwaves either stay away at all cost.

Rooms refurbished, nice job. Good upgrade and very friendly service. Dog friendly resort is essential. Very nice landscaping, too bad the 405 is next door. Great coffee machine in the lobby. Will be back.

We stayed here because of the loacation, which is great and easy on and off the freeway. Our room (116) was so quiet. Spacious and clean. King sized bed with good mattress. We really liked the fact there was a refrigerator, coffee maker, good TV and such clean carpets. Also like the fact that there were two sinks (one outside the bathroom, which had a sink also) so two people can get ready and don't have to wait. Great shower with nice towels that aren't paper thin. Good place.

Stayed here with family during extended weekend visit. Rooms were clean, comfortable and quiet. Toiletries were a cut above standard hotel fare. The adjacent 24-hour Denny's is perfect for those struggling to stay on East Coast time. Quick Uber to Burbank airport.

Our family has been staying here for many years but this year the accomodations have really hit a high note. Very clean and welcoming for a family celebrating the 100th birthday of our matriarch. Thank you!

Easy access from the highway and to the hiway... very clean room and courteous staf... just hoping the laundry area is open 24 hours, coz as a traveller, we usually use the service at night time. Benefit for us if it is open. But other than that, everything went perfect.. thanks

The staff were nice, the room was spacious and the location on a major road and just off an interstate exit ramp was very convenient. However, the room was surprisingly noisy. The first night the fan on the HVAC system would not stay on so we could not create "white noise" to ameliorate the sounds of cars, trucks, motorcycles and of people talking in the parking lot. They were able to fix the HVAC system so the subsequent nights were not too bad. But the rooms could use some sound proofing.

We had been let down at a previous hotel and had to find somewhere to stay for 8 nights - Wahid came to our rescue and was most kind to us...thank you! The hotel was like paradise in comparison to where we were supposed to stay. Staff were very friendly and the spacious room was kept very clean. Pool area was lovely, surrounded by palm trees and gorgeous flowers. Pool was heated. No breakfast but there is a Denny's close by and a Ralph's supermarket less than 10 minutes drive away. Coffee and other drinks are available for free at reception and there is a coffee maker and fridge in the room. Very close to Ventura Blvd, which has great shops, and is just off the freeway (but no noise from the freeway). We cannot recommend this hotel enough and can't wait to return :) Thanks again!

We really liked this property. Nice staff at check in. Clean, modern room. Everything was great. Definitely will stay there again. Wish they had free breakfast, but was told Denny's would deliver for free.

We have stayed on and off at this property for the last 10 years when coming to LA-Always Clean and great service. The recent upgrades to the rooms are very nice and create a modern space. We love Robert and Apu at check-in.

Stayed here for a couple of nights it was ok. Its right next to a Shell gas station and the freeway which was a huge plus. Denny's is on the property so breakfast was easy. They do allow pets the guy next door had a dog barking all night so my wife didn't get much sleep. The check-in office smelled like cigarette smoke both days. I had to use the washer and dryers which charge about 6 dollars (all quarters) a load which is crazy and they supplied me with change which was cool. The bed sheets were very thin. They had nice sinks, tv was ok but cable channels were average. Parking was tight. Overall it was ok some good things some bad.

We needed a place to sleep while visiting family in LA. This was located in a safe area and had free parking. Hotel was of a very good quality. Clean rooms, beds, and large room. We had a King bed and the location was just what we needed for our trip. Heard some City noise, but it got quiet and did not disturb our sleep. The Air conditioner worked very well. There were a few places located walking distance for eating and that was great, so we did not have to drive more than necessary in the LA traffic. (Former LA resident and do not miss traffic). Overall this was a good location and great price. The room also had a nice refrigerator which was handy for us. There is a Denny's next door which is very handy for breakfast. Cheers!

Pros: -Good Location with easy access to freeway -pricing -free parking Cons: -room always warm despite a/c on -a/c blew in my face all night -thread count on sheets must have been lowest imaginable because they were rough -purchased my theme park tickets here because of the perk of getting in an hour before opening but they messed up and it was very time consuming on my part to fix. -parking hard to come by if getting to room late.

The rooms are beautiful and spacious; the location is great for visiting the Getty Museum and other sites. The main problems is a lack of sufficient parking, which is important since there is no off site parking and the morning tea area. There are no microwaves in the room and the tea water is lukewarm. Coffee packets are good. I was disappointed that breakfast wasn't offered since usually the BW plus hotels offer breakfast. Most of the staff were helpful and excellent, but the evening check-in person was not helpful in giving directions. Great hot tub and nice pool.

I had the worst stay ever. Hall a/c broken hallway hotter than outside temp. Hallway had a broken mirror, noise automatic door to enter from the parking lot. Parking was the sh**. Room was on the first floor, one wall next to the boiler/laundry room. The other wall approx 8ft from the buzy street. The room 308 never got comfortable or quite it was either hot from the boiler room or cars, motorcycles, and trucks all night long, a/c always needing to run. When in bed the a/c blew cold air right in your face. We also found a huge bug in the bathroom. Took picture killed it and when we informed the manager no reaction from them no apoligize no nothing. The only thing they did do anything about was they gave us free ear plugs. NEVER NEVER AGAIN WILL I STAY HERE.

Have had previous pleasant experience with Best Western Plus but thought I was taking a chance on this LA area property because of location and price. I am happy to say it was FABULOUS! The staff is exceptional. Friendly, eager to offer help, efficient. The room was updated, large, spotless, and comfortable. Slept like a log! The exterior is very cute, motel style entry; updated and historic at the same time with lush greenery and a nice private pool. The Denny's on the property was very convenient; parking got a little congested later at night, but we could always find a spot and this would not deter me from future stays. I mean, the parking is free...in LA...you can't argue with that! Loved the bathroom with double sinks and privacy shower area. Room was large enough for a rollaway. Neighborhood was clean and safe and right on the freeway, without any traffic noise. This is a smoking deal in LA!!

When I reserved the room, I requested a first floor room away from the road. I got that, but when I checked in, which was fairly early, I also requested a room near the laundry and was given one as far away from the laundry as you could get. The laundry was VERY expensive, $2.00 per machine, per load. One of the washers took my money and wouldn't start, at least they gave me my money back. Then we put two loads in the dryers and when we went back, one was about 90% dry and the other was just as wet as when we put it in, no heat at all. So, it took me pretty much ALL night to get my laundry almost done. Most of the items were still a little wet, but I couldn't afford to keep the dryer going any longer. It is VERY dangerous to get to the laundry. The entry door is in a VERY dark place and I tripped over a vehicle stop trying to get to the door. I could have been hurt VERY badly!!!!!! I wouldn't recommend going to the pool. As I passed by, a woman was yelling at her husband to go get another diaper, that she desperately needed a diaper. Enough said. The room didn't have anywhere near enough furniture and places to put your luggage. The best thing about the room is that it had 2 sinks, one inside and one outside of the bathroom. The bathroom had very nice tiles. The maid left towels for 4 people, but didn't leave any tissues. The showerhead was MISERABLE! It had NO pressure whatsoever. It took forever to rinse off the soap. Thank goodness I didn't need to wash my hair tonight. We had to unplug the ref. because it made a terribly loud noise. The clock in the room was set on the wrong time and we couldn't figure out how to change it, so we just had to turn it toward the wall. I don't know what the deal is with the onsite Denny's. This Denny's location will NOT appear on the Denny's website, so you could order online. They were supposed to have room service, but the menu in the room does not match the menu that Denny's has posted online. No one would answer the phone on the room service line, so we had to walk over there to order. Most of our dinner was inedible. There were slips in the room to get a basic complementary breakfast from Denny's, but only for 2 people, and only if you eat it in the restaurant. One would think that the top rewards members could at least get a free breakfast for everyone in their party. We had 4 people in our party and didn't have time to eat breakfast in the restaurant, as we had a tour to get to, so we had to stop at a McDonalds. I usually get very good food at Denny's, but this one wasn't very good. This is supposed to be a 100% non-smoking property. There are signs everywhere that you are not supposed to even smoke outside in the parking lot. However, both when we went to sleep and when we woke up in the morning there was smoke pouring into our room from under the front door. There was a pile of cigarette butts on the ground in front of the room next to us. There was also a man yelling and making a lot of noise outside of our room before 5 AM. Would I stay here again? I don't know. There aren't very many affordable options in L.A.

Best Western Plus ever, we have stayed at many B.W.P. Over last five plus years. This was best ever ,we all want to go back in August when we are up that way once again. Its a no breakfast ofter as they have a Denny's in same location. Pool and spa services as well as management services great, laundry on site workout room and computer services and if you forget anything like toothpaste,brush or razor they bring it to you room, we needed extra blankets we made call and they were delivered we needed few extra towels as kids got them to wet while showering and we got them right away room was very clean and welcoming. Like to have a bible and maps of shopping centers close by. They did print out maps for our main destinations that really helped wonderful coffee in lobby and hot coco . Wish they gave % off for Denny's and parking was tight but we were able to get space. Wish we had walk in shower. Pool and spa were very welcoming and clean comfortable and that was a great surprise after some we been to of late. Just off the 405 / 17 north .sepulveda boulevard. No microwave oven missed that to heat quick meals snacks . Bring those two back and % off for our meals and this is one place anyone could enjoy while traveling for work or relaxation.

It is clean and comfortable. 24/7 breakfast with the vouchers. I was pleasantly surprised at how nice it is here. The staff is very accommodating. It was clean and safe and they allow pets and service dogs.

Enjoyed my stay here. Cute nice exterior. Rooms were clean and the bed was comfortable. Staff were friendly, helpful and kind. Will stay here again. Good price as well. Area was well lit and was nice to have a restaurant, Denny's, there.

Yesterday I had a reservation here. As I was arriving, I received a call regarding a family emergency that I needed to get back to Texas immediately. Triston Perez was very helpful and very accommodating. He was able to help me more than he will ever know. Triston is definitely one of the top Customer Service guys I have ever met. He is a rare breed in the customer service industry. I will definitely rebook here the next time I am in town, just based off of his customer service. Watch out Best Western, I may try to steal him. ;-).

We had to have our house fumigated and it was a very stressful experience. The Best Western Carriage Inn helped to alleviate some of that stress. They have pet friendly rooms and were so helpful in accommodating our extra needs. It was so nice to have a restaurant right on the premises that is open 24 hrs and provides room service until midnight. The Denny's menu had a large variety and everything I tried was great. The staff in the Denny's and hotel were so friendly and helpful. I will definitely keep this place in mind when we have guest coming into town.

The rooms are always clean and the staff at checking in do it with a smile on their face. Coffee choices in the room are awesome. The rate may be a bit pricey, but it is worth every penny. Having Denny's Restaurant in the same area makes is so much easier. Freeway access to it too,k is a plus.

Very friendly front desk staff. Grant was particularly helpful. Easy check in. Nicely refurbished room and quiet even though it is on a busy boulevard and near the freeway. Parking can be a bit of a problem, primarily because this is a very busy hotel. Breakfast is not provided but there is a Dennys on site. Good stay overall.

My daughter wanted to attend a class in Tarzana so we decided to book a room at the Best Western Plus which is only minutes away from the 101 and 405 freeway connections. The hotel is located right off Sepulveda Avenue and right next to a Denny's restaurant which is very convenient. The hotel has started a renovation and we stayed in one of the newer rooms. Very nice for the $, extremely clean, extremely quiet, and is smoke free! The beds are very comfortable but the pillows were a bit thick for me. The property offers a pool and a separate section for the Jacuzzi. We used the jacuzzi and it's a pretty good sized one. Snack machines & a laundry facility are also available onsite. I thought the staff was very friendly and helpful. I'd stay here again.

Continuation of family trip to LA thyme parks. For Universal studios we decided to stay here. An older motel, fairly limited and crowded parking lot, with a Dennys on property. Shopping and more food options within a mile or so. Friendly knowledge staff, clean rooms, nice pool and large hot tub. Refrig, but no micro. Close freeway access. Affordable pricing. Two ways to get to Universal studios from there. 15 minutes on city roads (staff's suggestion), or an hour by freeway. ... We took the former, and it was fine. You'll need a car there. The general area was residential, and small businesses, with more strip clubs than I like to see, but I l felt safe at the motel. I do recommend this motel for a studio visit.

My family and I found this hotel towards the end of our vacation to the LA area. I found this hotel central to all our hot spots we wanted to visit Univeral Studios, Santa Monica pier , Maui , Hollywood and many more locations. The traffic is always a factor but expected which made this location ideal for us. Very nice staff and rooms are nicely kept we plan on our next stay here from the start

We went her for a family vacation, great location off the free way, staff was super friendly, rooms were super clean and newly renovated bathrooms were beautiful and Dennys was on property so feeding the kids was not a problem.. Thank you Best Western Carriage Inn for helping our family have a memorable vacation

Front Desk Staff Robert was a professional - Great service!! Overall, great experience. Parking was a bit of an issue, as the Denny's restaurant shares parking with the Hotel, so competing customers for parking. Overall, no complaints. Great Deal!!

Hotel is very conveniently located right off the freeway. Room was clean and staff was incredibly helpful and friendly. Room service offered until 11pm from the Denny's located in the hotel, and was delivered very quickly. Free parking. Would stay again!

This hotel is very comfortable and good value for the price. Easy access off the Freeway and close proximity to many area attractions. There are many restaurants located close by as well as shopping malls.

Room was clean and comfortable. I would definitely stay there again. Only down side is the parking which can be tight because they share parking with Denny's customers. Check in was a breeze and the staff was professional.

After telling them that I suffer from PTSD (was the reason for my service animal with me), they stuck me in the most loud room in the hotel. It was not loud because of guests but because the wall is connected to an electric door that automatically opens when people come near it. This door makes LOUD thumping sounds that went off every 5 minutes throughout the night. For someone with PTSD that they knew about, why would you stick someone next to it. I ended up leaving the hotel and coming back in the morning to get my stuff. When I did, I spoke with Mario (I think that was his name) and he told me that because it was booked with a 3rd party he couldn't refund me and to contact them. He then gave me vouchers for 2 free $4-5 breakfasts at Dennys next door. I recently contacted hotels.com on the phone and they called the hotel which told them that my compensation was the 2 free Dennys meals. Totally ridiculous. Makes me think Mario didn't care or won't go through the refund process They also did not mention that they don't have a pool because it is under construction. I won't stay here again and it makes me not want to use hotels.com again because they didn't / couldn't really help. DON'T STAY HERE

I usually stay at the Best Western Carriage Inn in Sherman Oaks. It has easy access to the freeway, the rooms have been renovated in the last couple of years and they are currently renovating the Tower rooms. The gym is nice, business center is nice also, parking is free and the rooms are very comfortable.

Only thing missing was breakfast. Most of my hotels I stay at have continental breakfast.. Construction did not bother my visit. Nice peaceful stay. Quiet area. Friendly service. In and out without any issues

Our room was comfortable and clean, staff friendly but the traffic noise in the room is loud, day and night. When we got in our room and saw packages of ear plugs provided we were floored. The hotel only provides coffee, no breakfast but there is a Denneys in the parking lot. There was a refrigerator but no microwave in the room.

Clean hotel with good beds. Beware the pillows unless you like sleeping on rocks. Close to major arteries so easy to get anywhere. For the price, it would be nice if breakfast was included. Although the Denny's restaurant is right in their parking lot.

We stayed here with a large group had 19 rooms, the staff was amazing the rooms were very clean,bathrooms were just remodeled the pool and spa were a perfect place to relax. Our stay was great we will definitely be back.

I was put in a room with ongoing overhead construction. At first told it was only from 9am to 5pm. Then when it continued into the evening I was told it was only from noon to 8pm. It started the next day at 8:55am. It went on all day long constant hammering. I was charged full price for this room. When I complained on check out I was given credit for one night. I would have preferred to pay full price for a quiet room.

Hotel is right off of I-405 with everything you need within a mile. A great price, clean room, love the staff and the bed is very comfortable. The only disappointment is the fitness room is way too small with 3 outdated machines.

My family and I just stayed one night at this hotel and it was very clean and comfortable. Also, very quiet. We didn't hear any noise from the outside corridors or from the street. And while they don't offer breakfast, there's a Denny's right next door with great service. The only reason I'm not giving this hotel 5 stars is because of the parking situation. We arrived quite late (around 11:00 pm) and there was very limited parking. And the spots that were available were impossible to park in because the spaces are very small and even the compact cars looked like they had trouble fitting in the spots. We have a Yukon XL and literally drove around for 10 minutes trying to find a spot that was a) available and b) that we could fit in. Finally found something but it was far from our room which we weren't very comfortable with but it is what it is. Overall, would stay here again.

Stayed here for four nights for a conference. Easy location to find and easy access to main routes. Quiet for being on a major highway! Clean. Great mattresses and pillows. So comfortable. Great service checking in and out. Will stay again for sure! Also nice to have a Dennie's next door.

I highly recommend staying at this best western. It is close to universal studios. The rooms were clean and the hotel staff was friendly. I particularly appreciated the ease for which you can get in and out.

We came for a trip to universal studios and stayed fro three nights of the time we were in the room everything was good in the room the only problem we had was it pretty close to the road so road noise and construction on a near by building was pretty loud but other than it was all great

This is a very nice clean and quiet hotel and we would not hesitate to stay here again if traveling in the area. Our room was clean updated and also quiet. Hotel is close to attractions and studios. Denny's restaurant is onsite.

I love this hotel! I don't usually write reviews but I had to show my appreciation for the Very clean rooms and accommodating staff. Highly recommended for anyone visiting LA or just in need of a quick getaway. Anytime i call for any type of requests they are on it. Very helpful and friendly. When I have family in town I either stay here while they stay at my house or I make arrangements for them to stay here. Walking distance to Sherman oaks Galleria! Very central location also.

I needed a hotel in this particular party of LA even though I was not going to the places like Universal Studios in the area. I also did not have a car. The room I had (107) was opposite the office on the first floor and was very quiet and comfortable. It was clean and well maintained. The bed was very comfortable. The only downside of this hotel has no breakfast and a limited number of restaurant options near-by (if you are on foot). It is a very busy hotel and I would imagine that some rooms (those near the freeway or road) would be more noisy but my room was very quiet.

This is a wonderful hotel, we recommend it highly. Besides having great rates, it is clean, updated, and located close to many tourist attractions in the Hollywood/LA area. We stayed in the towers building toward the back of the hotel, loved it there. Our room looked exactly like the online pictures, bed was very comfortable, bathroom very clean and good shampoos, soaps, etc. and we appreciated little attentions to detail, such as a CLEAN tv remote, free wi-fi, a large in-room refrigerator, and an in-room safe was also provided at no extra charge. The pool and hot tub looked nice, though we never had time to use them, or the exercise room, and having a Denny's onsite was appreciated too for breakfast and late night food! The people were extremely friendly and helpful, loved the noon checkout, and we were a direct shot up the 405 from LAX. It was easy to find our way around, close to lots of restaurants, Target, and Ralph's grocery. We were visiting our kids here, went to Universal Studios, Hollywood, Malibu, a safari/wine tasting trip at Saddlerock Ranch (great fun!), hiked near the Hollywood sign, visited the Griffith Observatory (free), and Greystone Castle grounds (beautiful, and also free). There is so much to see and do here, and lots of it will not cost you a thing, just ask around! We enjoyed our 5 days here a lot, and will definitely be back!

Stayed in Best Western Inn many times this one was in the LA area, small room for 4 people but was clean and service was great. Price of room for two nights was average price range. Front desk was very friendly and gave us tips on when best leave for distinations we wanted to see to avoid traffic.

The front desk staff was so helpful and friendly. They really went out of their way to make us feel welcome. Helpful with finding things to do in the area, offering Universal Studio tickets, and helping to arrange an airport shuttle. No breakfast is included with the room, but there is a Denny's on-site open 24 hours per day. I wish there would have been coffee in the reception area, and one night the vending machines were down, but those were small hiccups in a great stay. Only complaint - the parking spaces were really small.

Best Western Hotels offer reliably clean rooms and secure parking. This hotel was no different. Our stay here was uneventful and pleasant. But I learned today that Best Western is a partner with the NRA and offers NRA members discounts. For many customers, this is fine and maybe even great. For some costumers, like me, that partnership is enough to boycott the hotel. We would have stayed elsewhere (and will be in the future) if we had know about Best Western's support of the NRA. I encourage Best Western to make their NRA partnership more prominent so that future customers can make informed decisions.

Needed a quick overnight stay. Convenient and well managed location. This spot works well for me. Will likely stay here again soon. Pool is nice and a nice oasis. And Denny's close by is nice. Good access to freeways.

We are visiting from England and on a 2 week road trip around LA - San Francisco - Vegas and back to LA again! This hotel has been our LA stop off and we are so happy with it. The team are really friendly and helpful. The room is clean and the hotel is really well kept and nice! We stayed in a hotel near the airport and paid the same price and it wasnt anywhere as nice as this Best Western! The room has 2 sinks and a really nice modern bathroom! If you are looking for a place to stay in LA that is within close driving distance to lots of tourist attractions then I recommend this hotel! It also has a nice Denny's next door who deliver to your room! Thank you Best Western Plus Carriage Inn :)

Great hotel, not 100% sure about the neighbourhood but great location for Universal etc. Got vouchers for breakfast next door which were for a basic breakfast but ok. Lots of renovation work ongoing which was a mess and workmen all over which wasn't as great. Nice room with coffee and tea and good fitness room.

Great stay. 15 min away from universal studios which is why we stayed there. Awesome restaurants in the area within a mile and target is walking distance if you need anything. We didn't take advantage of this but Denny's is right beside the hotel and extremely convenient if you don't care to venture off.

My friend and I stayed at this best western just outside of Los Angeles. It was a great hotel. It exceeded our expectations in every way. The staff was friendly and accommodating and gave us a nice room. The bed was a little too soft for our comfort but some people may like that. We couldn't get the Internet to work but we also did not report the problem so it may have been our mistake. The Denny's restaurant right next door is open 24 hours which is a great convenience for people arriving late or leaving early. I would stay at this hotel again.

Good location. Welcoming, great accommodation, excellent service. Front desk service made one feel at home. Hotel provides all that one needs for temporary accommodation and is accessible to dining and shopping. .

The walls are really thin so you can hear everything from people in the next room to just car passing by, and I'm not a light sleeper but it was so loud I honestly thought my window and door were open when they were closed shut.

Friendly helpful staff. Clean comfortable rooms. Easy access to freeway and universal studios. Property well maintained and felt safe. Due to proximity to freeway we could not avoid freeway noise from window or door. Better insulation around door may have muffled some of the noise. Don't know if rooms closer to entrance are quieter. We were in back courtyard. 12 pm checkout was great!

We got a hotel for new years eve and it was super nice. We would stay there again. They gave us cookies and water. My gf likes the coffee maker and k cups. The bed was really nice, I would recommend this place.

Overpriced, for the location. Right next to the freeway. Windows paper thin. Huge gap around doorframe to exterior corridor. Bed was comfy. Staff professional and friendly. Hotel needs renovation, but it looks like that might be being addressed. 24 hr room service is available from the on site Denny's.

The room was nice, big, and clean. But the first night there was no parking in the lot. The lot seemed to fill up by about 10 pm. The amusement park closes at 10pm, and it was about 20 minutes away, so it was always a surprise whether we'd have parking by our room or not.

Lovely elegant renovated rooms w great wifi/ showers/ beds/ TV; very professional & helpful staff, 24 hrs Denny's w great food & staff, immaculate property maintenance & cleanliness. Tight parking - don't bring anything larger than a small van or light pickup truck. Close to everything in the Burbank/ Sherman Oaks/ Calabasas area.

Room had no heat. By the time I needed it I was too tired to get out of bed to report the problem or change rooms. Could have used a polar sleeping bag. So much noise from the highway that they should have put in double pane glass and new window frames.

Really enjoyed my stay, one of the closes and favorite hotels. visit universal studios Hollywood with family and the drive was super close. Family really enjoyed the stay close to the freeway which also makes it even better to find.

I have repeated stays at this Best Western while on business trips for over 5 years. The Denneys restaurant on the site is consistently good for all meals at very reasonable prices. The quality of accommodations and services has been very good with no problems that the staff could not fix

Second time staying here. The front desk staff was so friendly and accommodating! Hotel is getting an update and is looking very nice! We had an appointment at UCLA medical center the next morning and it was an easy drive to UCLA. We had breakfast at the Denny's which is next to the hotel. Good food, great service.

This hotel has a great staff upon check-in. The room was very nice and location was great for us. Also located next door to a Denny's. Being on a high traffic street added some noise with traffic. Al in all a nice place to stay for convenience.

Stellar accommodations! Quiet room and the most comfortable bed I have ever slept in while traveling! So comfortable that I slept through my alarm and almost slept through my check-out!! I wasn't able to take advantage of it but there's a Denny's right out front too!!

We were amazed at how quiet our room was. With Sepulveda on one side and the 405 on the other, we were prepared for a noisy night. However, we were pleasantly surprised to find the room very quiet, the bed comfortable and slumber came easy. We'll be back again.

Most of the hotels charge for parking, this one does not, the hotel has been newly renovated so they look very nice, the value is great and it is located to most activities within the Central and Northern LA areas.

Clean, modern room. Parking was far from the room and had to use to stairs to get up to my floor. Keep in mind if you have back issues and a heavy case. Check out staff really nice; check-in staff a little jaded.

If you want a no-nonsense hotel that has easy access to the freeways, then this hotel works. The Dennys is steps away and about a mile or so down the road is a mall and restaurants. The room is simple and clean and the staff are fine. I stayed in the newer end so it was a bit isolated from the main lobby but it had an inside entrance, which I preferred. I didn't drive but there seemed to be adequate parking.

We've stayed at this hotel for many years because of the location and Dennys being on the property, only this last trip just wasn't as good as it has been. The room smelled and was right next to housekeeping that were so noisy we couldn't talk a nap. We had to wait an hour to get into a vacant room when asked for an early check in. And for some reason, the beds are not very comfortable. They need to upgrade this hotel after all these years! It is a great location for everything to do though, and if you go see Robert, he has been there for years and very helpful.

The decor was fine and the unit was clean, the staff was fine. Unfortunately, the tissue/tp was poor quality, the bed pillows were way too fat for a side sleeper, there were no towel racks in bathroom, and the bed was marginal.

The breakfast at Denny"s was a nice touch. The grounds were very attractive and well maintained. The room was clean and the staff were very helpful. Shopping and places to eat were close to the Hotel.

The Carriage Inn Staff does not overdo. They DO... with exceptional hospitality and professionalism. We will return! And we will recommend The Carriage Inn to our family, our friends AND all who ask!!! MANY THANKS!!!!!

This place was a great value, easy access from 101 and 405, nice appearance, simple but well arranged and well equipped rooms, and it was great to be able to have our dog stay with us, for a reasonable daily fee. It's pretty big though, so there are a lot of people moving around all of the time. Set expectations for parking congestion, outdoor noise, doors opening/closing. Overall good, would stay again.

I have no idea why this hotel would have a bad review...yes it on Sepulveda Blvd. and yes you hear traffic...they supply ear plugs right on the bedside table. Karo was very kind and professional at the front desk. We ate at Denny's (in the same parking lot), found a parking space that was well lit and the room was the bomb. Double sink areas, bathroom was nice, bed was comfortable and clean. Would totally stay here again. There are elevators and it is well kept.

My family and I were satisfied with the location of the hotel and the service provided by the staff despite an almost full occupancy situation. I would like to especially commend Mr Richard del Valle, Assistant Manager for going out of the way to meet the needs of a thankful hotel guest. After we had checked out of the hotel enroute to Grand Canyon, Mr de Valle called me on my foreign mobile number to tell me about my bag containing important travel documents that my family forgetfully left behind in the hotel room safebox. He went out of the way to send the bag complete with its contents via Fedex on a Saturday during the Veterans' Day weekend to the hotel that we were planning to stay a few days later. My family and I are truly appreciative of the initiative and efforts of Mr de Valle and hotel staff to help the guests in an exceptional situation that could potentially have turned our vacation into a disaster.

We wanted a place to stay close to Universal Studios so we didn't have to drive for an hour or more in LA traffic from where our final destination was. I had read reviews and found some good things, some bad things said. One was that the parking left a lot to be desired, and we didn't find that at all. Front desk was very helpful in providing phone number for food delivery services, and directions to our destination the next morning. A vest was left behind and they were very helpful in getting it returned to us. We didn't have any complaints at all, other than no on site comp breakfast.

OK if you don't mind a motel in a noisy, gritty area and you don't mind paying a high rack rate. It isn't a hotel in that the doors are on the outside. The food choices weren't great, especially if you didn't want to drive. The GPS says this hotel is in Van Nuys however they are actually on the border of Sherman Oaks.

We stayed a couple of weeks ago its great here, good sized clean room with excellent facilities in it and on the site. We made use of the outside pool the area was kept clean and well maintained, towels supplied. Dennys diner next door being 24hrs was handy and they supply room service which is not overly expensive. The area is central for travelling around LA. Staff were lovely and helpful. Would stay here again if we were lucky enough to go back to the area.

We travel A LOT as a family, mostly all business related trips. So when we book a hotel, it has to have exactly what we are looking for: clean rooms, non smoking, near by restaurants with delivery services, internet, coffee, microwave (we travel with lots of popcorn), a refrigerator, quiet locations, and has to have breakfast! We really liked this location, no complaints and an employee gave up his parking space for us!

I am a native Angelino here, And I know the city well. To make an informed decision here are my observations: PROS: 1. The exterior of this property is actually well-maintained and clean. It is by no means rundown or “sketchy“. This is a place where you could bring a family and not worry about their safety on the site. 2. There is a Denny's restaurant virtually attached to the motel which makes getting grub super easy. It's also a nice and clean Denny's. 3. Because of the foot traffic in the area, I doubt street crime will be a problem. 4. In light of the fact that Los Angeles is very spread out and accessible only by car, this is centrally located. 5. Affordability: the price actually seems reasonable based on hotel prices in the city. CONS: 1. A little bit of isolation. Angelenos are used to commuting everywhere. If we're within 20 minutes of someplace we don't even consider it a “commute” to get there. Other than going to Denny's, there's really not anything around here worth seeing. 2. Don't even think of not renting a car. While technically not located on the moon, you're not gonna be walking to any site in the city from this motel. 3. The motel is situated between the busiest freeway in Southern California and one of the busiest surface streets. Literally. I promise that you won't wake up thinking that you're in Kauai.

Stayed here because we working on a construction job in Beverly Hills. Close to everything, very clean, beds were comfortable, staff is courteous and helpful. Have stayed at other hotels in L.A. and this one is a good value in comparison. Am booking another few nights here until our job is completed.

Spent a couple of days at this BW. The room was spotless, and the people at the front desk were very nice and helpful. Having Denny's next door was good for breakfast and dinner. Overall, I enjoyed the stay. The reservation was made over the phone, and the person who attended gave me recommendations in order to get the best rate, This is appreciated.

We stayed two nights for a trip to Universal Studios, the hotel was fine, our room was on the street side so kind of noisy but overall was nice. We appreciated the two sinks in the bathroom area (one in with the toilet and shower, the other outside of the bathroom). This is a preferred hotel of Universal Studios so it would be nice if a free shuttle to the park was offered but it is not. There is a Denny's attached to the hotel and a discount for guests would be appreciated, we were told discounts are only for groups.

The service by the maids was wonderful. We would leave for breakfast at Denny's next door and the room was done upon our return. Fresh, clean towels, a safe in the room, coffee maker, refrigerator (small) and a great tv. We liked the room in the corner because there was no foot traffic noise at night. The boulevard slows down at night and traffic noise is not heard in our room.

I booked 2 rooms. I stayed with my kids and sisters. My 1yr old found 2 pills that did not belong to any of us, one in each room and all I got was a forced apology at the front desk. I received a refund for 1/2 of what I had paid a couple of days later, but was taken back from my account again the day after. I guess customer satisfaction is not on their policy.

We were very pleased with our stay here. The hotel on the exterior is a little dated but the room was very nice. Bed was comfortable, especially after a long day at Universal Studios. Our first room we were given ended up having a broken AC unit. We called the front desk and within 10 minutes the maintenance guy was there checking it out. He quickly found that he would need to replace the unit so the front desk would need to have us switch rooms. He was back within 15 minutes with keys to a new room. We ere very happy with how promptly they took care of that situation. Very nice staff. Would definitely recommend this place to stay!

We came down to SoCal for the L.A. Italian Festival in North Hollywood this past weekend. We chose the Best Western because of the convenience to where we needed to be. It was right off the 405( San Diego) freeway on Sepulveda Blvd. There was a Denny's right there onsite for a quick meal, and the hotel itself was clean, and pretty quiet, considering being so close to heavily-traveled streets. The location was close enough to family, and not too terribly difficult to get around this part of L.A. I would use this hotel again for future family visits.

Noise from Traffic...Noise from A/C...Odors and Bugs! What more could you not want? Best Western has finally hit the lowest bottom of all standards! They should Pay You To Stay There!They should close it down! Oh and I am forgetting, they offer Ear Plugs for Sensitive Sleepers! So they know their product!

If you are trying to balance price with quality and safety, this is a great hotel. Reasonably priced, in a good location and it felt very safe. We had previously stayed in Van Nuys, and pulled up to our hotel to police guarding the entrance due to a large homeless community. While this is a "open" courtyard hotel, it felt very safe. Rooms were very clean and comfortable. Denny's is right on property for convenient dining,

This property is well enough kept, but you can tell that is well used. Despite that, the rooms are clean and well maintained. The front desk personnel are very professional and well dressed in suits aznd ties. Unexpected in as hotel in this price range. Very nice.

Best Western Plus Carriage Inn is a convenient location for my husband and I. We visit friends in CA at least twice a year and we only stay at BWP Carriage Inn. The grounds are always attractive and clean. The rooms are clean and the beds are very comfortable. The staff is friendly and very helpful. Denny's Restaurant is located adjacent to the Inn, which is convenient because they are open 24 hours.

We were very happy with the quality and location of this hotel. Everything was in very good condition. It was new and clean. It was very good bang-for-the-buck. I also enjoyed having a Denny's right there. We got some breakfast vouchers thrown in as a perk from Expedia and we thought it was nice to have an independent 24-hour restaurant in the same parking lot.

After a 6 hour drive to Burbank, my friend and I were turned away from The Holiday Inn even after having reservations for a month. The Best Western was the last hotel in the area with a room and they were very polite and happy to help. The Hotel was very nice and clean, and the staff was nothing but helpful. I found a new place to stay when I come into town!

Our bed was broken the first night of our three night stay. Management did fix the problem the next morning but it would have been nice to have a small reduction in our total stay as we would have done better sleeping on the floor. We stay at this location because it is close to our family. It would also be nice to have breakfast included for the prices paid.

Stayed here for 5 days in September. Check in was fast and easy. Rooms were spacious and beds were soft and comfy. Loved the separate bathroom with additional sink area outside. Pool and hot tub were great. Loved that there was a Denny's attached to the property. We ate there A LOT!

Good value for the price. Easy beach access. Really good breakfast included that was well stocked, staffed and managed. Staff was friendly and very helpful. Had snacks in the evening which was an unexpected surprise

We stayed in this hotel for 3 nights in Sept 2017 with family. It is good,decent budget hotel with very courtegeous staff. Rooms are clean with all facilities like laundry,cofee machines,wifi etc.It is located at reasonable distance from downtown, Hollywood etc. There are plenty good restaurants around this hotel. We use Cab service of Uber for movement and found very cheap with flexibility.

This hotel came in very handy with I needed a place to crash from my home for a week!! I would definitely stay there again, and have my family stay here when they visit too! The ONLY thing that I might suggest is better PILLOWS. I love a nice pillow.

My wife and I have stayed at this property countless times for over probably the last 15 years and are always surprised by the improvements that are always being made. I think on one of our first visits I remember seeing a groups person wiping every stair tread on a flight of stairs. Thanks for the job you do and making us always feeling welcome and appreciative..

Decided to stay one night in a hotel and give the kids some privacy. Stayed here when Kora was born so stayed again. The hotel was clean, great staff and easy to get to. Too bad this survey makes me use more words than I really care to type out

We found this location to be convenient to UCLA. The room was very nice. Clean and fresh looking. Comfy bed. Modern fixtures. The staff was friendly. Breakfast was at the Denny's next door. We are already booked for a return trip. This is our new go to for college visits>

There was plenty of parking. The room was very clean . The beds were very Comfortable .we, were very close to the restaurant and store. I liked the fact that there was a Deney next door and they do room service too!

My husband's from LA originally so we chose Sherman Oaks because it was the perfect locale for us. Our room was always clean, even when we came back to rest in late afternoon before moving on to next activity. We had first floor room, at the end, it was perfect. Having the microwave and refrigerator was great all BWs have them, but this was particularly helpful since we were there 3 days. Spotless room

For the price this was a nice hotel. I would recommend getting tbis deal on groupon. However it's a little far from Disney and knotts. Clean and cozy! The pool was clean and was a way to freshen up after a long drive.

I've stayed here twice now and had a good experience both times. My room was reasonably clean and very comfortable. Nice bedding. Coffee maker, microwave, fridge, safe in closet. The hotel is very close to the 405 freeway off/on ramp. It's very close to many LA attractions, yet is quiet and reasonably priced. People must know that, because it was packed while I was there and every single possible place to park was taken. The hotel takes up a large area on the corner next to Denny's and several gas stations, but the lovely landscaping and the way it is set up makes you feel as if you are in a garden. There is a pool and hot spa, though I didn't get to use them. No breakfast area, but on arrival guests are given a coupon for a free breakfast at the onsite Denny's. All staff was polite and kind. There is a nice Gevalia coffee maker in the reception area with nice coffee flavor choices. Also a nice well stocked business center with computers that work well. I didn't check out the fitness room. Will stay here again on my next visit to the area.

Staff is friendly and the hotel is beautiful. The hot tub there is grate, dis not try the pool but it looked really nice. The room was grate and the bed's are really comfy. The front desk was able to help us out with everything that we need.

This a clean hotel/ Motel. It serves its purpose for staying for a night or two. It is in a very busy intersection. I used the ear plugs that was provided to have a good night sleep. They can't do much about it's location but it is clean and good service.

Tidy and clean motel with updated rooms and nice staff. Very noisy location right off a freeway ramp and busy street with ambulance sirens,car alarms etc going on and off. Walls are also very thin, I could hear the conversations and music of the girls next door. Pillows are large hard foam pillows like you have on your couch. I used a rolled up towel to sleep instead after being told all Best Western's use this type of pillow. Anyway, if you take care of those two issues you're good to go. It's a pretty decent place for the price.

This hotel is a great place to stay If you' have a quick trip planned its close Universal Studios and Magic Mountain the staff is amazing, the rooms are clean and Denny's is on property. What more do you need

We were horrified and management management said it wasn't there staff. For awhile we didn't know who had access to our room. Management said staff always knocks and that their staff should have known the room was occupied. I felt very unsafe during my stay.

It's was a nice room, I sleep very well.the only thing I didn't liked it was the the don't serve continental breakfast. Other then that everything vas fine. I love the mattress very contable, a lot parking space and very closely to shopping malls.

This is always a comfortable stay for us in Sherman Oaks. The motel has been totally refurbished, the rooms are upgraded and it is actually a pretty high quality Best Western Plus. On the somewhat negative side, the parking area is very tight and it is sometimes difficult to find a spot late at night; there is no breakfast offered, but there is a very good Denny's on site; the motel is pricey at certain times of the year, but Best Western Rewards helps bring the prices down. I really would recommend its, since places to stay in Sherman Oaks are limited.

I stay at this hotel each and every time I travel to California. Its close to everything and the staff has always been great. I recommend this hotel to larger families that like to have joining rooms with a door between as that always convenient.

My family vacation was very good I Thing this is a very Good Hotel, a lot of parking, very clean.and good location, the staff very courtesy. I will recommend this hotel Best Western Plus Carriage Inn, Sherman Oaks, CALIFORNIAWhat's

I enjoyed the employees for such a great experience at Best Western. It was comfortable and pleasing. I will indeed be returning when I go on my next vacation. Thank you to all the employees who made it happen

The person at the front desk was very helpful and professional. My room was very clean and comfortable but expensive for the area. It's was nice to have a Dennys in the same parking lot. I would stay here again.

Great hotel we stayed at this hotel for 3 days as a base it as a pool the rooms are very clean there's a Denny's diner next door so great for morning breakfast .we went to Santa Monica pier from this hotel and muscle beach which was only a 35 minute drive.

Great place to stay. I enjoyed our stay. There were no problems. Very clean and efficient. It was a perfect location because family lived near by. The pool was clean and beautiful. It was easy to find.

Welcoming at front desk was awesome. Although I was told I could be notified at 11 AM when Romen is available or not. I was not notified I waited in the parking lot until 3 PM when finally I walked in to receive my room

After reading several reviews of other hotels, I decided to stay at this Best Western Plus Carriage Inn. As promised, our room was clean and neat, and overall we have a really good experience. Easy access to at least two freeways, and was easy enough to get to from the Burbank Airport. I had to "up" my hotel budget to avoid some of the other "dumps and dives" that were reviewed, but this hotel was still a lot of bang for my buck. Much more budget-friendly than any of the other surrounding hotels in the area. Very pleased with the cleanliness of the room, friendly and helpful staff, and our first waiter in the Denny's Restaurant was a riot! Very good service with a laugh or two thrown in! Overall a very good experience and I would definitely stay there again if I'm ever back in the area. Even though the bed felt a little too firm, I slept very well and didn't wake up with anything aching as I usually do on a too-hard mattress. So I'm giving it excellent marks for sleep quality!

Very clean room and great location. Easy checking in and the room service is great. Nice and friendly staffs. I recommend everyone to stay in this hotel especially of those who loves to eat at Dinnys; it is attached to the hotel building.

Everything was clean. Nice TV. All of the guys at the service desk were friendly and helpful Beds were comfortable and a double sink with plenty of counter space in the restroom. Not the usual Best Western in house breakfast but there was a Denny's right next to it. The parking lot filled to capacity. We would come back again.

Basic hotel/motel with two stories. We stayed on the second floor. The Only window of the hotel room faces the hallway (aka curtains need to remain closed). Check in was easy and staff were nice. There's a Danny's right by and Target (opens until midnight) a block away. Our room was not super close to the street so we were not bothered by the street noise, however A/C fan turned on and off throughout the night and produced loud noise that woke us up couple of times at night.

Our room's lock wouldn't open upon check-in and we had to just wait outside for a while; the lock itself was broken. We eventually got switched to another room but the employee wasn't sorry even a bit for making us wait all along.

We were visiting Universal Studios and the locations was great. The rooms were very clean and the employees were all very nice. Love the convenience of the Denny's on the property and they also deliver room service:)

very nice, clean, people were all very nice. was in the middle of redoing some of the rooms and changing out mattresses, so a little disruptive, but understandable. pretty close to many things.nice Denny's to get a quick breakfast.

Today was my last night here, and I wish it wasn't. I had such a comfortable stay. The room is immaculate, the service unparalleled, and the Denny's room service so efficient. Abundant parking too!! I love Best Western now and will use their accommodations now when I travel since I have had such a wonderful experience here.

Great location, recent renovations very very nice, clean and comfortable. Pleasant staff, convenient parking, very nice pool area and easy freeway access. Strongly recommend if you want to stay in this area ..... avoid the hustle/bustle.

This is a great hotel choice for those visiting LA for Universal Studios. For families, the perks are: close to Universal, nice sized fridge in the room, queen-sized beds. One of my favorite features, though, was the bathroom arrangement. There is a sink and closet space, which is separated by a wall from the sleeping area. Adjacent to this is the actual bathroom with toilet, shower and an additional sink. Two sinks in separate areas! This is a gift when 4 people are simultaneously getting ready in the morning or evening. The staff was attentive and friendly. We had no problem with parking, even when coming in after 10 one night.. Some reviewers have complained about the size of the parking spaces. The spaces near the hotel office are compact, but the connecting lots adjacent to the other hotel wings are larger and more than adequate for a full-size sedan or SUV. The Denny's on site was also a pleasant surprise. I'm not usually a fan of the chain, but we had a good breakfast there for a great price. My only criticism - and it's a minor one - the pillows. Too fluffy and not firm enough for stomach sleepers. Doable for sleeping on your back or side but still felt overstuffed. Would recommend.

Wow, what a great place to stay in LA. The staff were sincere, friendly and attentive to detail. I passed the GM in the parking lot and he stopped to chat with me and really made me feel welcome (very nice touch). Apparently, there's been some upgrades and I love all the new renovations. The computer services in the internet cafe were exactly what I needed. The rooms and amenities were awesome too. It's also right near the 101 and 405 freeways; lots of options for nearby shopping and eateries. Parking was super easy. Friends and I were able to uber just over the hill to see a concert at the Hollywood Bowl. We made it in and out swiftly! Strongly recommended for people wanting to visit LA and skip all the hustle and bustle. 5 out of 5 stars!!!

The Best Wester Plus Carriage Inn is a must stay if your staying in Sherman Oaks. The Inn is a real gem, from the pleasant staff all around to the amenites and the comfort of the rooms we had no complaints. Its location is perfect as there is freeway access, dining, stores, gas stations all super close by. Its a no brainer while on vacation for Universal Studios or away on business. 5 out of 5 stars!

Very unfriendly staff upon check in. No parking if you are a late arrival. I was told to drive out of the property and find parking across the street or around the corner. Mattresses were stained and not comfortable. Our room was right next to an ice machine and my family and I were awaken by the ice machine at 5:30am. Will not recommend or return to this Best Western.

This is a very basic hotel/motel right off the freeway. Our room had been recently renovated, others were still being renovated. The porches and walkways were also under reconstruction. The room was good size, the bath looked brand new. I liked that there were two sinks - One outside the bathroom and one inside.The staff was professional and helpful with directions. The pool is small, the laundry room is basic, there is free wifi and parking. The rooms have as a small refridgerator and a coffee pot. A Denny's is onsite. Some rooms could be bothered by traffic noise, but we were not bothered by noise. There is a Target store within walking distance.

Just on the edge of San Luis Obispo, in the middle of the suburban shops. The rooms are standard Best Western size. 4 stories, no elevator! Nice mid size swimming pool in the center of the establishment. The complementary breakfast is so so.

The location was perfect for me because of where I was going but it is very close to freeway. The staff were all very friendly. The room was big and clean. A little bit of noise from streets but not much considering I ma very sensitive to it. I would stay here again for sure.

Hotel is an older hotel but it is clean. The parking is not the best, more cars then spots to park. Dennys is right next door and there are lots of other options to eat nearby. Location is great for visiting LA Area.

extremely consistent in service and amenities available in the san Fernando valley.The Dennys restaurant on the property delivers meals to the rooms from 7am to 11pm at night. The food is the best in the chain .

This is a great place to stay! The staff is friendly,the rooms are a good size, and they have a nice pool. A restaurant is located on the property and is open 24/7. Other amenities are close by, and it is close to major highways

Limited parking. Noise from all of those around you. A.C. was weak. Kept it at 65 the entire stay and that barely made room comfortable. We had adjoining room door with someone we don't know and they smoked in the room and we had to smell it. Positives: beds were comfortable, TV was nice, room service did a fine job each day. For the price we paid, we expected a whole lot better accommodations.

The hotel was convenient located. Just above L.A. Did not have to go through the city. About 20 minutes from our family We stayed on the inside of the courtyard away from the freeway. It was very quiet. The room was clean. Towels nice and thick. The only problem we had is that we didn't get cold water right away. The maintenance gentleman came within 10 minutes and explained to us how to work the faucet and the problem was solved. I must say that it was 106 F.outside

The room was clean and comfortable, but smaller than expected. The bathroom ventilation fan did not appear to be working, so it got a little smelly at times. We had to cut our stay short (from 3 nights to 2 nights) because one of us was ill and we needed to go home. The hotel staff was very helpful with changing our reservation and not charging us for the extra (unused) night. We really appreciated that, and will come back soon.

We booked this hotel for just one night, and honestly..when going back to LA for any length of time I'll book again. It's clean, in a nice area, the staff is friendly and the rooms were well appointed and exceptionally clean! I couldn't ask for a better place to stay, and it's right off the 101 which makes it very easy to get to and get back on the 101 for travel. We arrived early and our rooms were ready and waiting for us way before check in time, I had called ahead asked for adjoining rooms and that's what we got. We were very happy and quite pleased with the rooms. I'd recommend the Best Western Carriage Inn to everyone.

Very poor amenities - no breakfast provided; room in poor condition; parking on grounds an issue. Would not recommend this particular Best Western; will not stay here again. Not sure why it is rated a "Plus" in the Best Western network!

Booked a room in advance of my stay. The information that was given alerted the staff I was a single female. I did have with me a small dog with me and was told certain rooms are designated for those who have a pet. I was given a room that was at the very end of a dingy outdoor corridor where the dumpster (which the garbage truck emptied early that morning) and where maintenance items are kept. It is very easy for anyone to hide around the corner in wait. There was a bench for the COMFORT of smokers to hang out. A chain link fence which would be quite easy to jump over was the only thing that separated the I-405 freeway and my room. I called the front desk and told them I felt very unsafe and to put me in a room in a safe location. I was told there was only one room available to me which was two doors down and I should be fine in the original room because maintenance men are always around and close by! This information was absolutely of no comfort to me. I never left my room 'till morning to check out. An exception could and should have been made to put me and my 9lb dog in a room that wasn't designated for a guest and my pet. But is was not. I never left my room until morning to check out.

When ever I travel I read the reviews of hotels and look for trends in the concerns. So when I decided to book this hotel I thought It would be OK, but not great. From the time I walked and was warmly greeted by very professions front desk person, to questions I needed to ask through out the trip it was a great experience. The room was clean. All the staff were professional and friendly. The location was great for Universal Studios (10 min drive). The price good for what we wanted to do. I felt safe around the neighborhood. Hotels closer to Universal Studios were much more expensive and the drive time really was manageable. We used the pool each night. If I had one concern (and there is nothing they can do about it) parking is really tight and if you arrive late you might be walking from the opposite side of your hotel to your room. One caution, the first time coming to this hotel you can easily drive by it and not know it was there. Even with GPS we had watch pretty close to find it. Would I recommend this hotel? - Absolutely. Will I be back if I travel this way again? Absolutely. Thank for a great stay!

The room was the only thing about the hotel. The price is with no breakfast included. No one help you to your room and you have to climb stairs with your luggage if staying on the second floor. Best you have to book your own airport shuttle all they do is direct you to their website which is not clear.

Simply put, This will be the hotel we will choose to stay at every time we visit our daughter. It is centrally located to everything we needed and wanted to do in the city and surrounding areas. We felt very comfortable at this location.

BW Carriage Inn was a great choice for a recent business trip. The location is convenient to several freeways and the Burbank Airport. The room was spotlessly clean and had been recently update. The comfortable bed helped insure a good night's sleep, so I would choose to stay here again.