BEST WESTERN Shenzhen Felicity Hotel,  Shenzhen

3.5/5  - based on 688 guest reviews.
1085 Heping Road, 518010, Shenzhen, China - See map
+86 755 25586333 +86 755 25561700

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
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Stay at this full service Shenzhen hotel with all convenient location around that make your business or leisure trip more comfortable! The BEST WESTERN Shenzhen Felicity Hotel is in the heart of Lo Wu District, convenient to business, shopping and transportation. Business guests will appreciate the full service business center, complete with meeting rooms and banquet facilities. Other hotel amenities include a fully equipped fitness center, large outdoor pool, disco and onsite restaurant and lounge, offering a variety of Chinese, Japanese and international cuisine. Transportation is available from Shenzhen to Hong Kong city center and the Hong Kong International Airport. Make an online reservation today at the BEST WESTERN Shenzhen Felicity Hotel and save! Enjoy your stay!

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Room 1

Guest reviews


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based on 688 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
88
Verygood
 
364
Medium
 
160
Poor
 
52
Horrible
 
24
Business Business 173
Couples Couples 53
Family Family 64
Friends getaway Friends getaway 41
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Shenzhen Felicity Hotel,Shenzhen
  • 5
    « Best Western Shenzhen Felicity Hotel »

    The best Hotel for our trip to China... best price, best location, staff very responsive, very clean and confortable, near shopping and public transportation. Impressive lobby for large groups. Close to Hong Kong border.

    4
    « Convenient to Station »

    This hotel is close to the main Station and convenient to use as a base during your stay in Shenzhen, Hotel is of a good standard and offers good value for money. Wifi can be a little hit or miss which is frustrating. Breakfast is OK

    3
    « Hotel in Decline! »

    It was my second stay in this hotel, the last time was 2-3 years ago. The hotel is had better days, I guess the height of this hotel was in the 90's The location is not bad consider it is walking distance from the Lowu station, not the most pleasant walk I may add. Please look at the pictures to see the level of maintenance needed and neglect in the rooms. I stay in room 2331 and the bathroom needs major renovation. So this is far away from 5 stars hotel and at best it is 3 stars in my view! Yet it is clean and comfortable and the price is reasonable if you looking for restful night.

    3
    « Easy and Convenient »

    This is right across from the train station and easy to grab a shuttle to the Hong Kong airport The Hotel itself is dated but reasonably clean. The internet is also ok Heads up the Mall across the street is worth a trip if you need a few last minute gifts

    3
    « Mid Budget hotel »

    The best western hotel is near to Shenzhen railway station and 10 mins walk from Louhu port. The has good hospitality to services provided to in clients.. The rooms are very nice and if you take higher floor u will able to see louhu market too.

    4
    « ok hotel »

    ok hotel, couldnt find any fault. lot of renovations going on. this looks like it was a really fancy 5 star hotel in its time but now a bit dated but ok. very close to lowu train station and border.i booked this via booking.com as it had a swimming pool but got confirmation 1 minute later stating pool was closed. booking.com knew this but did not state it until after i booked

    4
    « Excellent as always - except the restaurant »

    Bad Point: Every thing is good about this hotel apart from their restaurant, I was told if we dine at the Chinese restaurant for the Dim Sum will have 15% discount, so we went to try the Dim Sum Breakfast, the truth was only a very limited selected items got 15% discount, they served very slow and taste was not the best. worst still, it cost me RMB 300 + for 2 person. I strongly discourage to dine in the hotel. Good point: This hotel always is my first choice, so this time I stay here again. This time they upgraded me to the Suite, room 1600, which has a living room and a bed room, to be honest I still prefer a Deluxe room because I am travelling alone. Best location with the best price you can ever get...

    2
    « Cold Showers and Card Key (and staff) that wouldn't work »

    Arrived tired, lugged all my luggage to the 18th floor (I think) and found the card key not working. After contacting them on the house phone unsuccessfully, went down and the guy who had checked me in (James) was completely unapologetic. When I said I would review this experience on TripAdvisor/Expedia, he said he had never heard of them and declared "I don't care". I demanded to see his supervisor who (Irene) handled it very well thereafter. But why not fire staff like that? I must also tell you the water in the shower often turned cold (any time of the day or night) and I had to shiver my way through it a few times. Also, the hotel does not even show up properly on Google Maps, so you will get lost as the roads are not visible in the area.

    4
    « Stay in Shenzhen »

    Well positioned at Luohu border crossing. Staff friendly and helpful. Disappointed at breakfast. Was better on previous visits. Also disappointed that fitness center was closed due to alterations. However will stay there again.

    3
    « Adequate »

    Not great but not terrible either. They are busy with renovations so we did not have access to the gym and swimming pool. One of the closest hotels to Lo Wu train station which makes it b convenient. WiFi was okay. Breakfast was okay. Price is good.

  • 3
    « Only for one night if LOWU border is closed »

    The hotel is quiet, cheap and very near to the border with Hong Kong. The room and the bathroom are acceptable for the price that you pay. The carpet floor was really dirty and smelly. At the reception there were 10 peoples behind the desk, but only one for checkin the guest. In the morning the check-out was better

    3
    « Good location friendly service »

    Rooms are old .. that's the only problem .. It's perfectly located Good service TAKE THE BREAKFAST YOU WONT REGRET IT stay at any rate. Walking from border Walking from shopping Lowu. Has all the things needed 24 room service and 24 hour housekeeping

    2
    « The heydays are gone »

    There were days when this hotel was famous, why? Well lots of pictures on the wall next to the lift of dignitaries who stayed there. But that was then. .... Location Fantastic location, definitely cannot be faulted. Room At least there was a view of trees. Toilet was clean but I am really skeptical about the slipmat in the bathtub. Shower was not working well --- jets of water from different parts of the shower head. Got the queen bed but I swear it is a double bed. My husband and I are not tall or big people but it was a bit of a squeeze. The bedroom smells of cigarette smoke and it was supposedly a no-smoking room. The walls are thin and you can hear the banging from next door so could not get much sleep. Amenities in Room Make sure you do not take anything from the fridge or else you will end up paying for it. Our fridge was not even working so we did not make that mistake but I did ask if the drinks were free. I wonder why they do not have a price-list there so people know. In some hotels, they do provide 2 free soft drinks and 2 beers a day (experience in both Hong Kong and Penang). Very few TV channels but at least we got the news channel. Restaurants Empty and looks really unwelcoming. The absolute WORSE I thought we got a deal when I booked this place as there is a picture of the pool on the hotel's website. When we got there and looked out the window, my husband pointed out a big empty dirty hole in the ground and said that must be the pool. I said no way. He was right!!!!!! The hotel says the pool is under renovation but nothing of the sort seems to be happening. If you are paying more or nearly 100 US to stay here, it is definitely not worth it.

    3
    « Good location but thats it. »

    I have now stayed at this hotel twice, the first time it was just outdated furniture for a 5 star hotel, when ever I have stayed at a hotel twice then the 2nd time I have always been given an upgrade in rooms, but the was not the case here I was downgraded even though I paid more for the night!!! The room I had was clean and the bed comfortable but other than that. It wasn't just outdated furniture it was also extremely dirty furniture the chair cover was disgusting it was so bad I put a hotel towel on it before I sat on it. You could tell it should have been a golden colour but no it was black from dirt. all the furnture was in a bad state of repair paint peeling off, on the wooden doors the varnish was cracked and peeling The ironic thing is they are refurbishing the pool area surely the rooms should come first? I will not be staying again. The actual room was clean carpets desk bed linen towels etc but the chairs forget it I would be ashamed to have them in my lounge in my apartment so how a 5 start hotel can leave them in a room is beyond me.

    4
    « I hate (yes, hate) carpets in hotel rooms ... but ... »

    Even acknowledging the success of intermittent air conditioning and availability (but limited use) of high efficiency vacuums, the overuse of wall-to-wall carpeting in mostly hot and humid climates shows an absurd lack of connection to appropriate design. Heat? Humidity? Carpets? I never liked paying to share a room with colonies of indescribables thriving out of sight and out of reach. I have enough trouble with breathing that it disturbs me that I have to deal with the smell, however minor and however well it might be masked or limited. You never really escape it. Even 5 star managers never take the time to sleep in the rooms they let, so they almost never get it. I was surprised that this very economic hotel handles it correctly.... Make that delighted. The Felicity is VERY conveniently located and I stayed in there before. It wasn't bad when I stayed there, but it was still carpeted. Less smell than most (even good) hotels, but still there. So I went online and only booked enough time to ground out with my business associates then look around for a place without carpets. I didn't need to. Wow. I booked more time. Albeit aged and slightly run down from its once popular and prestigious role in times long past, the room was clean and comfortable. Spacious -- because it was laid out nicely with a good view -- I enjoyed my stay. Carpets and all. And of course the price was right. The single issue (for which I personally felt I had no right to challenge, as much as I'd want to) was that they asked that outside food not be brought in because it would make the room smell .... Ironic? Oh yes, almost forgot: I found staff and the front desk to be very helpful when needed ... and easy to deal with. Enjoy the neighborhood. The hotel is across from one of the largest malls and rail and bus stations in Guangdung province. And do yourself a favour: Take the time to go out and eat nearby with the locals .... You'll be at the busy junction where so many of the Cantonese community, and those that have joined them over the past century or so, pass through in their travels.

    4
    « Clean and Comfortable »

    I moved to this hotel frantically in the middle of the night after arriving in China and finding cockroaches on my bed in another hotel. I am from Canada and know the Best Westerns to be clean and professional from back home. Upon arriving I moved EVERY piece of furniture and didn't find a single bug. My window was East facing and I had a beautiful view of the sunrise. The linen was clean and comfortable and the bed was not too hard, but very firm. There was complementary water and tea (which was very refreshing after a long journey). The bathroom was comfortable however it was very plain. Thankfully it had a western toilet. The hotel pool was under renovation, so I can't comment on that. The staff was very accommodating and helped me find the subway and map my route to work. Every day my room was tidied and maintained very well by the staff. I stayed in this hotel for 7 days until I found an apartment and intend to stay again when I leave China.

    3
    « Good location »

    Arrived late night at Shenzhen north station on my way to Guangzhou , best choice was hotel near Train Station. The hotel is opposite train station 5 min walk, it s old and big hotel nothing special , check in was fast . The room is small need renovation it was clean, i think it s ok for one night stop

    4
    « Location and Price »

    The price is good and location is just steps away from Shenzhen Railway Station and Luohu Border Point. Rooms are a bit old, but overall the price you pay provides the value. I would stay here again on my next trip to Shenzhen.

    4
    « Business trip Shenzhen »

    I have never come across a front office manager who is so helpful. Comes in the morning shift. He went out of his way to help us with information, booking cabs, arranging forex, etc. My rating is due to him. All else ave to good. Food ave, rooms good, staff good

    4
    « Value for money »

    Really nice hotel, of couse you can not to compare with sheraton but is really cheap. Location is perfect because is really near by to train station and border. Rooms are big with clean bathroom and big window. For sure I'll be back again

  • 2
    « Jaded 25 year old property, without proper trained staff »

    Totally unsuitable for a non-Chinese traveller. The day had been piling up with dissatisfactions, and hold your breath, that was not the last straw. The ultimate negative was in the evening. After a hard days grind, l opened the single malt bottle to unwind in my room. We ordered some in-room dining, and that arrived quite on time. But, Room service did not give me water for four hours, in spite of repeated calls. Ultimately, at around midnight, had to go down to the lobby, get hold of the assistant manager. She came to my room, made placating noises, and showed me that they have a kettle with which l could boil the water for drinking. Hot water with non chill filtered scotch. Wow!! Breakfast was just adequate, but seriously, the staff need training in courtesy. While entering the eating enclosure, they checked my room card. Half way through the meal, the staff insisted that l sign for breakfast. Gimme a break, folks!!

    1
    « no consideration for the customers »

    the hotel needs new paint everywhere When you are sleeping you can have a call of the cashier asking to increase immediately the deposit that they have forgotten to ask during checkin Even i i was a regular customer

    4
    « Best Kept Secret In Shenzhen »

    I won't say this is my favorite hotel in Shenzhen, but I found this little joint an excellent hotel for its price and very very convienent. The Felicity Hotel is opposite to the Shenzhen train station west exit. It is less than five minutes from the Lu Wu border back to Hong Kong. I found this hotel by chance many years ago and have used it for quick overnight stays. The hotel itself is not new but if you book the high floors (above 17th) the rooms are newly renovated. It reminds me of those Hilton business hotel rooms in the nineties in the USA. Not too big but sufficent for business travellers. The lower floors are for the tourist groups from SE Asia and the rooms are cheaper and feature bomboo style furniture. The Felicity Hotel is listed as five stars but it is not. It feels like a four star in reality. The buffet and services are all four star quality...nothing too impressive. The chinese restaurant is efficient but not great. Don't bother with the executive floor or the executive lounge etc...not well run, not worth the additional price. There are two massage venues on the premise. That is very convenient for anyone who like foot or full body massages. They can come to your room for massages. Prices are moderate, not spa prices like in other five stars. Surprisingly, it has a nice small outdoor pool. I find that very cosy because during the day, not many guests use the pool on the ground floor in the back of the hotel. For less than one hundred US dollars per night, you have nothing to loose...

    4
    « Location is the reason! »

    We stayed here for a night over the weekend to explore Shenzen. We chose this hotel because of its closeness to Luohu Mall and easy access to the Dongmen area. It is a 5 minute walk from the Lo Wu border crossing. The overall hotel is looking a little oldish. Reception was fine. Room was reasonable and has what you need! The bath plug didn't work properly and the light in the cupboard wouldn't turn off - that was a little annoying. We stayed here pretty much because of the location. We didn't spend hardly any time here apart from sleeping so it was perfect. Bed was very comfortable. Breakfast was so-so.

    4
    « Decent hotel »

    Nice hotel with relatively good services. Rooms are well made up and large in size. Very comfortable for family. View from the rooms too was very nice. Flipside remains the language barrier and vegetarian food making it difficult to understand and explain the requirements. Spa service with the hotel was very nice.

    4
    « Good Place to Stay »

    An average to good hotel. Very comfortable bed, nice bathroom. Certainly dated, but not in disrepair or dirty like others have said. Nice to see some American channels on the TV after being in China for awhile! It's close to the train station and the metro, but it's not too busy or noisy. I wouldn't hesitate to stay here again!

    4
    « Close to Luohu Shopping »

    We selected the hotel because of its closeness to Luohu Mall and easy access to the Dongmen area and location to the Lo Wu border crossing. We only had a one night stay in May on a shopping trip from Hong Kong. The hotel room was clean and tidy and the breakfast buffet had something for everyone. There is not much in the area around the hotel but it was good for what we wanted. The staff were helpful and gave good directions to get to Dongmen Pedestrian area. [ It was only 2 stops on the Metro train from Luohu to Laojie station ]. The hotel is a good choice at a reasonable price for a shopping trip stopover.

    3
    « Very average hotel but close to the louhu mall »

    This is a very average hotel with all amenities. The rooms are dusty and with furniture that are very old. The staff is helpful though. The buffet is quite elaborate with less variety. The only advantage to this hotel is that it is very close to the louhu mall. Other than this nothing much.

    2
    « NOT a 5 Stars Hotel »

    - Food and services price is crazy in this hotel. - The surrounding area is so boring and nothing attractive at all. No nearby food for foreigners and you will have to eat at one of their restaurants for a very high price. - Housekeeping service does not respond promptly to complains and you have to call them twice or three times at least. - Very crowded lobby with locals coming and going especially on weekends. - The only advantage is the wireless internet which opens google services, facebook, twitter and all other websites blocked in China.

    4
    « Rate is good and place is OK. Near the station »

    The location is not far from train station, but not that close. There's a underground to the station. You can ask the direction in the lobby concierge, otherwise it's not easy to find it out. The hotel was modern, but now it's an old hotel. The room rate is good for a big room in an old hotel if you don't mind the hotel age.

  • 4
    « Affordable for the price »

    Was my first hotel at Shenzhen visit, good hotel and accommodation. Have two restaurants, that's good. I'd reserved a non smoking room, but the all the floor smell to smoke. The room have old furniture but in good standing, and good services. A wonderful sunset view. I took this picture from the hotel room.

    2
    « Old hotel room, »

    Nice exterior facade but old rooms. Location may be good but it is not easy to find the hotel if you are unfamiliar with this area. Price is also not that cheap cause you can definitely get better hotel rooms with this price elsewhere. Wifi is very very lousy and slow

    3
    « Below Best Western Quality Standard »

    First visit to this Best Western in Shenzhen. Chose this place because the proximity to Luohu Train Station. Room: Washroom had disgusting smell. It seems like they cleaned it with dirty(unwashed) mop. Staff: Spoke good English and they were very efficient Location: Hotel located by walking distance from Luohu Train Station. Due to this reason, the hotel was busy with lots of customers. Overall this hotel is 5 minutes away from Luohu Train Station witch is extremely convenient. Breakfast was available and average. Very busy hotel but this shouldn't reason to be below Best Western Quality Standard. The manager took care of the issue very professionally.

    1
    « If you can stay somewhere else do... »

    Arrived an hour ago, confusion over booing eventually got our rooms. Room is smelly beds are rock hard. Plastic ceilings in bathroom. Last time i saw that was on holidays in a mobile home in west cork. Hotel needs a massive injection of cash. We had planned on eating here however am afraid to as he comments over the food price has scared me. Hopefully they out a bit more effort into he hotel. The only positive so far is the bell hop that brought our bags to the room. (Gavin) He had a good command of english and helped setup our wifi and sorted a non working key.

    3
    « Worn and weary hotel nearby HK border »

    The hotel is at best a 3 star hotel that looks like it has seen better days. The furniture was worn and a bit dated. TV was nice - had many channels - a couple which were in English. The best part of hotel stays in China are their beddings. The sheets are quite clean and soft and light. They sheets are not scratchy and starchy like I've had elsewhere where hotels try to buy heavy duty sheets for durability. The pillows were nice and perfect height. We had great views of the cityscape. Breakfast was below par. The only delicious items were the omelettes and coffee from a jura machines. It was about $20! Eat elsewhere. Hotel is across the street from the last station on the green line. But it is far from city center and not the best location for checking out the startup scene. The rooms were quiet. The city is safe as the Chinese gov is very good about maintaining stability, but be careful anyway of pickpocketing. Shenzhen is a very difficult city to get around in without a Chinese speaking staff on hand. Subways have English signs. City is as expensive as NYC.

    3
    « Hardly any English.Let down big time! »

    Having read the recent reviews I decided to go with this hotel. OK so coming to Shenzen for the commercial city shopping centre from HK was smooth sailing. You get your 5 day visa and enter the Chinese border. Didn't take long, as very little queues. However the Chinese at the border/immigration are unhelpful and rude. I approached the counter that said VISA and I was told by the Chinese man on duty "no visa no visa. Go away. Go back to HK" Woah. Not a very nice start. I then had to find my way round and luckily bumped into fellow English speaking people. Hotel: Poorly kept. Needs a MAJOR refurbishment. Again lack of communication with people from BEHIND the check in desk. Shocking. To say the least. They wouldn't accept my credit card even though the SAME card was used to hold the booking through booking.com So I had to put down a deposit of ¥1500 cash which meant I had to get more money out for shopping. No apology. No explanation. Tried 2 different cards (same cards were OK in HK) Staff simply shrugged their shoulders followed by "I don't know I don't understand english" when asked why the payment wouldn't go through. I was forced to pay cash. Night time if you are on a floor of 20 or lower it gets very noisy. Unfortunately the hotel isn't maintained well at all. Also the breakfast isn't included and no vegetarian options at all with dining. The breakfast variety looked miserable when I did have an inspection of it. Prices for food are extortionate. Only plus side to this hotel is that it's cheaper than Shangri la( though I had wished I had stayed there for the comfort now) and the hotel is approx 10mins from shopping. Easy to go back and forth with dropping off shopping to hotel. Which is why I gave it 3 stars. Otherwise would be a 2 Luckily I spent very little time in my room.

    4
    « Nice old hotel in good location »

    Stayed here for one night at Shenzhen The location is very good, near Hong Kong borderline and Louhu district which you can find a lot of cheap stuff in there The hotel also very near with railway station and MRT They have complete facility such as swimming pool and spa at the hotel The room also big, the bathroom is clean and has a good presure of hot water The staff are very friendly but the breakfast is so so Overall it was a good stay at this hotel for my Shenzhen trip

    5
    « Great Hotel »

    We stay here 4 time a year, for the past 7 years. This is really a great hotel. Could improve on the room service menu as we use it 3 to 4 time a stay. The maid service is also great, first thing in am and do a great cleaning .

    4
    « Pleasant stay but old furniture. »

    I stayed in Best Western Felicity hotel as it is close to the Hong Kong Border crossing. On check in the receptionist was very helpful, friendly and polite, I was allocated a room on 15th floor the room itself was very clean, but the furniture is very old, the wardrobe door was all chipped at the bottom the sofa was made of wicker and the arm was breaking, the kettle was old and worn (Furniture is definitely not 5 Star hotel standard). The bathroom very clean although the bath was very low water pressure very good although the water was not that hot. What lets this hotel down is the furniture other than that it would be an excellent hotel, The service I received from the hotel staff was very good, the concierge desk were also very helpful and polite at all times. Although the booking agent I used said it offers its own airport transportation it doesn't, however there is the airport express about 50 metres away from the hotel which costs 20 RMB and runs from 7.45am to 8pm daily.

    4
    « Freezing »

    Nothing wrong with the rooms, of course if u are the picky type u will mark that its not fresh 2016, bu its ok and clean and the situation is perfect. But the lobby was freezing cold, and the same for lobbyrestaurant etc. Seemed not constructed for below 5 degrees so we were shivering through the checkin.

  • 1
    « Don't Say I Didn't Warn You! »

    We booked for 3 people... and we were offered an upgrade to a new room for minimal increase a day or two before we arrived but we found out later it only had a double bed so they charged us for a temporary bed so we ended up paying significantly more anyway because our old room was no longer available yet the hotel was virtually empty. It was in my opinion a scam. They blamed booking.com for the error. Management on duty was worse than the main staff pretending to not understand english, yet later we found his english good when he did not have to sort out the problem Our non smoking room had ashtrays and stunk of cigarette smoke. There was still rubbish in the room from previous guests under the bed and the couch. The decor is from the 90's. The food was very average primarily because very few people were there and the food just sat there for hours. The only exception was the seafood buffet which was twice the price of the normal dinner and had just a kilo of prawns and 12 oysters for the whole room that was gone in 2 minutes and was not topped up for 2 hours. The recption area is garish and outdated. There is two lift systems in the building..... two glass lifts on one side of the foyer on each floor and about three or four on the other side. Because they are not linked guests would often press both and take the first lift that turns up. This means if you are coming down from a higher floor you often have to stop at every floor woth nobody to actually take the lift. Very frustrating. The front desk staff were rude and unhelpful. This was our worst hotel stay ever and you could not pay me to return. The hotel was in the 90's quite prestigious and they have photos up everywhere of people that have stayed but it has not changed since then other to join Best Western. Look elsewhere, this is not a good even those on a budget...

    3
    « Close to bordercrossing between China and Hong Kong. »

    Modern hotel but showing signs of age and lack of maintenance. We chose this hotel because of it's proximity to the border crossing between Shenzhen, China and Hong Kong. It is within walking distance or a very short taxi ride. We stayed in a suite which provided additional space. In it's day it would have been a lovely suite with a comfirtable living room, separate largebedroom with en suite. There was also a powder room off the entrance. The bedding was of good quality. The hotel foyer was of grand proportions but showing signs of age. Reception staff were friendly and helpful. Dining inhouse was what we expected of a three/ four star hotel in China. Nearby dining options are limited. The hotel is within easy walking distance of the Louhou Commercial Centre for bargain shopping. Also very close to the train station. Only a short taxi ride to the Dongman area etc. We felt we were offered good value for money however, in future, if we do not need direct access to he bordercrossing we would stay elsewhere in a higher rated priperty.

    5
    « Beautiful »

    Very clean hotel with very friendly staff. Rooms were nice and clean. The lobby is amazing. It was decorated for Christmas which was very nice to see. Great location with lots of shops that you can walk to

    3
    « Impressive on the exterior »

    Spent 2 nights here which was just nice. There's a spa located on the 8th floor...just a tip - bring exact change and some for tip! Had a 2-hour foot and body massage which cost 160 yuan but never got back my change! View was good from my room which was clean. Walking distance to Luohu Market. However, carpet in the room needs to be changed!

    2
    « Better options in vicinity; look elsewhere for the time being »

    Very dated facility, poorly trained staff; excellent location for arrival/departure to Hong Kong. A major remodel and more attention to staff, especially at check-in checkout would make this an attractive option for Shenzhen.

    3
    « Pretty average hotel »

    Very average hotel. Staff not particularly friendly. Buffet breakfast, ok but we had a late meal and food was cold. Room was in dire need of an upgrade but it was clean and tidy. Bed rather hard but pillow comfortable.

    3
    « centrally located and functional »

    Bigger room than shenzhen standards, cooperative staff, wifi available but slow. centrally located . walking distance from Lou Hu market, and Railway station. Mac Donald , KFC at walkable distance if you are not ok with chinese food. Decent buffet.

    1
    « The worst hotel ever been to in china »

    It is sad to see a hotel managed by an international chain is not maintaining any standards. Above all the staff is very unfriendly and not helpful at all. Very uncomfortable beds with very hard mattresses. The hotel is very old and a major refurbishment is due. So if you are traveling to Shenzhen please don't visit thus hotel.

    2
    « A bit of a shambles »

    This is supposed to be a 5-star hotel. Maybe in 1970 it was but in 2015, definitely not. Upon check-in I wasn't told about breakfast times, check-out times, or wifi. The key given to me didn't work initially and for some reason they wouldn't issue me with an extra key (I was travelling with a friend) As the key also activates the electric, this was of course a problem if one wanted to stay behind and rest/sleep or go out whilst phones are charging etc. The wifi was slow and they should have mentioned that gmail, facebook, google search etc are all blocked in China. Initially I though the wifi didn't work. I had been offered through a booking web site a late check out of 2pm which I was happy about as my flight that day was quite late. I confirmed the late check out the night before at about 10pm and was told everything was fine. The following day I had a call from reception at 12pm saying that they were fully booked and we needed to vacate the room. I explained that my late check out had been confirm the previous night and during this brief conversation the line went dead. Not sure if I was hung up on or not, I called reception and spoke to someone else, explained the situation and he said he would speak to a colleague and call back. They never did. I ended up checking out at 1.00pm which was fine, but nonetheless I thought it unprofessional. Fixtures and fittings are very very tired and very dated. Everything you look at needs attention or replacing. The positives are that the door staff are great! You can leave your luggage to be picked up later in the day at no charge and it is very close on foot to the Luohu entry point from Hong Kong.

    3
    « Nice location but little outdated ! »

    Pros: 1. Location (Close to Luohu Shopping Market) 2. Housekeeping and room service (Our shower was not working adequately which was attended immediately, we did not have room key one (as key card was with some other room member) still after quick authentication room access was given) Cons: 1. Limited vegetarian options in breakfast (though on one day Chef prepared a special vegetarian dish for us which was not there in buffet) 2. Small size double beds (could be an issue if you have kids)

  • 2
    « Close to train station and good wifi but that's it »

    Where do I start? It's supposed to be a 5 star hotel but working in the hotel industry myself, this is not 5 star service! The only good service came from the doormen. When checking in, no one informed me about checkout times, or breakfast times (I missed breakfast because I didn't know until what time they would serve), and they didn't offer to walk me to the room with my luggage. Neither did they inform me about the wifi. Wifi connection is good though. Ordered some breakfast a la carte - the croissants were the worst I ever had. The room is very dated, a lot of things are just old and with my scrambled eggs I got fries (In the morning?!) and brown coloured lettuce. Bed was comfortable, view was great (river view) en bathroom was spacious, however, I booked a room with kingsize bed, but this bed definitely was queen size. It is quite a long way still to the centre of Shenzhen, I should have just booked a hotel there. Don't come for the pool, it looks terrible.

    2
    « Smoky, even on the non-smoking floor. »

    Tired looking hotel, which didn't bother Hubby and I as we just needed somewhere to sleep for one night as we explored Dongmen and Luhu commercial centre. What did bother us was the smell of smoke on our floor and in our room. I requested a non-smoking room when booking and at check-in, the receptionist upgraded us to the King Deluxe room on the 22nd floor. (22nd and 23rd floor are non-smoking floors.) Perhaps I'm particularly sensitive to smells, but I did not sleep a wink that night as all I could smell was cigarettes in the air. Our towels and bathrobe, which were as soft as cotton, also had the smell of cigarettes on them! Horrible. Oh, and one more thing, while our room seemed very clean and dust free, Hubby informed me that a cockroach ran across our bed while I was in the shower. He didn't tell me until the next morning 'cause he knew I'd freak out. So, if you happen to stay in room 2214, there might be a dead cockroach under the bedside table on the right hand side of the bed.

    2
    « Just shopping and louhu convenience that's it »

    A very aged and dated property , rooms need desperate renovation, the bathrooms are not suitable for anyone around six feet of height , only good feature is it is nearby to louhu shipping complex for last libute cheap China shopping before crossing over to Hong Kong, the twin bed size also very small unlike the queen twin beds we find everywhere now.

    5
    « Very good hotel for individual or family travellers »

    This hotel is situated at a walking distance from MTR, shopping center, train station and bust station at Luo HU. There is a direct shuttle bus from Shenzhen airport to this hotel in Luo Hu. Due to its close vicinity to all these areas, its is an excellent choice to stay in Shenzhen. Rooms are good with all facilities. what I really liked is the Buffet break fast with a lot of variety. Tthe room tariff is little high as compare to other good hotels nearby.

    4
    « very confortable hotel »

    good and very nice hotel the rooms really nice more bigs then mostly all the other hotels and the service very efficient, good breakfast and nice restaurant. one of the best hotels I have been in shenzhen near the rail station.

    2
    « Close to Train Station »

    This hotel is conveniently located very close to HK border and the Train Station. Employees are helpful. Hotel overall looks worn down and rooms are clean, but need to ne renovated. Breakfast cannot ne recommended. OK for 1-2 nights and when you want to stay close to HK border and Train station.

    3
    « Just okay ... »

    My friend and I go shopping to Hong Kong & Shenzhen once per year. Every other year we have stayed at the Shangri La. This time we chose to try the Best Western Felicity and save some money. We spent the extra money to stay on the Executive Floor and have the cocktails etc, which was really a waste of money. The rooms were quite adequate and roomy enough. Breakfast had very little variety at all. Cocktail hour consisted of one glass of wine and some small soggy sandwiches. Customer service was dreadful as the majority of the staff did not speak English so it was extremely difficult to get directions or even order a drink. If you are self sufficient and know where you are going and do not need to deal with the hotel staff then you could stay here happily.

    2
    « Worst customer service in Asia!!! »

    Room is spacious, hotel is conveniently located. Nothing else in this hotel is worth mentioning. Absolutely the worst hotel staff I have ever seen!! I have travelled all over the world and I have never seen hotel staff who do their best to inconvenience you. Corridor carpets are old and musty, and in general smell dirty.

    5
    « It can't be more coveniently located. »

    As a business traveler if you are looking for some place to stay in Shenzhen where you can take Tube to go anywhere in the city, can take the train to go to Guangzhou (or Hong Kong), can walk some distance to have trail of nice restaurants then Felicity is the best place to stay. I have stayed here couple of times and I am never disappointed. Of course there may be other hotels which might spoil you by hospitality if you visit them more than 4 times in six months but here that was missing (and I am trying to be too greedy here). The staff is clinical but helpful if you seek some information. The rooms are nice, big enough for solo traveler and all comforts taken care of. A nice shower and a comfy bed. Thankfully I always asked and got river view room and am happy as some evenings sipping a beer overlooking the greenery and water is soothing. The breakfast is predominantly Chinese but a good mix of western choices so you can really have a filling breakfast. The hotel is situated in Luohu , across Hong Kong border and Luhhu station just across the road. Station is attached to a large market and in case you need to shop some bargains you can walk there. I prefer walking up to Renmin Road which has choice of restaurants, great cafe, Italian restaurants and of course my favorite Indian restaurant Bollywood Cafe. I can conclude this place is value for money.

    3
    « Good Hotel , Positive Feeling »

    Best Western Shenzhenis a Nice Hotel, which is Very Very Conveniently Located in Luohu. Just Few Minutes Walk from Shopping Area and Stone Throw Away from ShenzhenRailway Station. Even Luohu Customs is Just Nearby , WHich Saves your Lot of Time, while Rushing for Hongkong. Size of the Room is Reasonably Large and Almost all the rooms have Good Views.

  • 4
    « big room, clean, near louhu shopping centre and HK border »

    I am not sure why there are so many complaints about this hotel. It was very clean, large room (I had an executive room), 10min walk from HK border(up stairs and a bit hard to find at first) and 5min walk from Luoho shopping centre. For the price, it was an excellent hotel. Sauna downstairs and hair salon too.

 

Getting to the hotel ...

All directions
· From: all directions. The BEST WESTERN Shenzhen Felicity Hotel is across from the train terminal (both domestic and Hong Kong) and next to the Long Distance Coach Station.