BEST WESTERN Sheffield City Centre Cutlers Hotel,  Sheffield

3.5/5  - based on 118 guest reviews.
George Street, S1 2PF, Sheffield, Great Britain - See map
+44 1142 739939 +44 1142 768332

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 117 traveler reviews
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The Best Western Sheffield City Centre Cutlers Hotel is closely situated near Sheffield Theatres and all that Sheffield City Center has to offer. The hotel is only minutes away from all Sheffield's transport links including Sheffield Train Station and we are on the doorstep of the central business district. Our hotel is one of Sheffield's finest and the Cutlers Hotel Sheffield prides itself on offering our hotel guests a unique experience tailored specifically to meet their individual requirements. Our hotels unique location in Sheffield enables you to enjoy the metropolitan life that a major city has to offer but the hotel also has close proximity to Sheffield's rural areas and the Peak District. The Best Western Sheffield City Centre Cutlers Hotel, Sheffield is currently close to finishing a complete program of refurbishment with our hotel guests at the forefront. Whether it's a football match at Sheffield United or Sheffield Wednesday, a classical concert at Sheffield City Hall or maybe a pop concert at Sheffield Arena, our location to transport links in Sheffield City Center means our hotel is your ideal choice. Enjoy your stay.

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Room 1

Guest reviews


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based on 117 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
20
Verygood
 
47
Medium
 
32
Poor
 
12
Horrible
 
6
Business Business 27
Couples Couples 46
Family Family 12
Friends getaway Friends getaway 14
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Sheffield City Centre Cutlers Hotel,Sheffield
  • 5
    « Very comfortable and Ideally Placed Hotel »

    I stayed one night on 21st November as I was visiting Sheffield for my nieces' graduation. It was perfect. I booked a single room and was surprised when I arrived that I had a double room. The staff were so friendly and the bar area with the tree was good. I had my window open and had a perfect nights' sleep. The continental breakfast was good.

    3
    « Lovely staff but hotel needs a lot of improvement »

    Stayed here for 2 nights, during the stay the noise levels were awful, every movement could be heard and the water pipes sounded as if they were breaking, very restless sleep, staff are lovely though!

    2
    « Disappointing »

    We stayed on Saturday 12th October we booked 2 double rooms and both rooms were very disappointing , very small , dingy and tired. Our bathroom had mould and after running the shower for 10 minutes to get any hot water to no avail we gave up, the shower in the other room didn't even work! We complained on our check out but no one seemed interested that none of us had been able to shower. Also there is constant noise all night long due to our room being next an alleyway . I don't think we will be returning .

    1
    « Awful »

    Avoid this place Tired interior Staff spoke little English and could not find the booking Got a manager who turned up in ripped jeans and the shirt. Bed was so light is moved constantly. Only 1 pillow. Gap in the door let in light so couldn't sleep. Guests running round banging on doors at 3am We were told we had free car parking across the road. Used the ticket but it was only discounted so had to pay. Other guests were complaining about this as well. When we complained all they did was take my email address

    4
    « would recommend »

    initially when we got to the hotel there was an issue with our booking we booked a family room for 4 adults and it would only sleep 3, however we were offered a room with 2 single beds and the second night we were given an extra put up bed. staff were all very helpful and extra thanks to the night porter John Paul for his help with our key cards. beds were really comfy and the location was superb for what we wanted, I would recommend to friends and family

    5
    « Amazing Service »

    Stayed here for 1 night. Amazed by the service from the staff. Maggie on reception was fabulous. Came back in the evening for drinks. Craig was awesome behind the bar. He was so attentive, polite and fun. He put music on to suit us, entertained us and even made me a little flower bouquet for my birthday. Really impressed. Also the room we booked was great. Really big, clean and modern. I would highly recommend this hotel.

    5
    « great stay »

    as it was our anniversary we were offered a free room upgrade Craig was very helpful and friendly we were also offered 2 x free drinks at the bar lovely room ,great location have stayed here several times and will definitely return!

    4
    « Good value hotel in the heart of the city »

    Hotel is ideally situated in the heart of Sheffield but down a side road so surprisingly little noise from outside. If booked direct through Best Western website parking is free in the nearby NCP car park, reception staff give you a car parking ticket to use on your departure. We were given an upgrade on arrival so had a wonderfully spacious room and a queen-sized bed. Bed a little soft for my liking, and you needed to turn the sink taps several times before any water came out but they are the only niggles we had. We will be making regular trips to Sheffield over the next few years and this hotel will be top of my list for future stays.

    5
    « Another highly satisfying stay »

    Stayed for the 3rd time and never fails to satisfy us. Well done Cutlers! Opposite the O2 academy so perfectly situated for concerts and shopping. The hotel has recently been refurbished and looks much better.

    1
    « Awful hotel - will never stay again »

    I couldn't get into my usual hotel choices so I booked on line and paid upfront for 4 nights at this Best Western hotel based on good reviews I had read and price. What a huge disappointment. The first room I was allocated was very small and smelt mouldy. After some time spent trying to air the room I admitted defeat and asked to be moved. I was upgraded to a better room - but still experienced smells of a bad food when sitting at the desk by the window, bad drains coming from the bathroom (so bad I actually had to leave the room), really cold at night and could not locate the thermostat on the radiator, I would only watch ITV channel on the TV, and the best bit...housekeeping held the door open with a towel to service the room, but left 'mid service' leaving the door still lodged open and all of my possessions open to anyone who wanted to come in for the whole day - HUGE security risk. The only saving grace was the staff - they were all, without exception, friendly, and tried their very best to make my stay as good as it could be but the experience was beyond anything they could help with. And the breakfast was very good.

  • 4
    « Need new windows - too noisy and condensation »

    Stayed for 1 night to see a concert at city hall. Great location. Parking nearby overnight is expensive, but city parking usually is. The hotel is a bit tired and the beds are very squishy - more the feel of too many bodies and an old mattress than intentional. My issue is the 10k run - an admirable cause but the noise of the pa system was unbearable. The hotel should have warned us - lots of runners and supporters would've been very comfortable in our room but we didn't want waking up before 7am with sound checks nor listen to the hosts and music from 7.10am. it was so loud! I would book again but only after carefully checking if Sheffield Council have approved such an early event again.

    3
    « Please replace the beds! »

    I don't have particularly high expectations of a low cost, city centre hotel, but I hate soft beds where you sink into the middle. The room was clean and tidy although a bit small and everything about the hotel was fine - apart from the bed! Oh, and the fact that you only get breakfast for £8 if you book it in advance - otherwise they want £12+ for it. Bit disappointed about this, so we ended up going elsewhere for breakfast. The small street the hotel is on was quite noisy too, but then it is very central.

    3
    « Excellent Location for O2 Academy »

    Tucked round the corner, this is a perfect hotel for a visit to the O2 Academy, literally 2 mins walk. Clean, tidy, staff polite and helpful, ideal for what we wanted. The only draw back, here in Trip Advisor it states Free Parking and on our booking it said parking for 24 hrs is £6.50. However we asked at reception where to park, they told us where, and it cost £19.50!!!! So be aware of this. Overall though did the job

    5
    « Amazing staff »

    Id like to thank a member of your staff for wonderful service. Myself and friends stayed back in april and my friend left a purse behind. She hadn't realised at the time. I got a email telling me that it had been found. The staff member had gone back months through archives to try and get it back to its rightful owner. The booking was in my name so it wasn't a easy task i should imagine. 5 star service thankyou very much. The staff member was called elouise i think.

    4
    « Comfortable stay »

    Only stayed for one night for a night out. Central location with comfortable rooms. Clean and tidy and friendly reception staff. More pillows would have been good as for sharing there were only two small ones.

    4
    « Good central location. »

    The hotel is in the city centre and handy for shops and restaurants. We were upgraded to an executive room which had a king size bed and large bathroom. We were at the back of the hotel and did not experience any noise. The staff were friendly and efficient. The cooked breakfast was just OK but there was plenty of choice for continental breakfast. We were there for 3 nights, but the toiletries and water were not replaced after the 1st night until we requested them. Overall a decent stay.

    4
    « Nicely appointed and very good value. »

    Great central location, but quiet, the place was very tidy. My room was a little small - could not walk around the bed once the luggage stand was out (the reason for 4 rather than 5 stars). However, it was well appointed and the traditional bathroom was a good size and very clean. Bed comfortable and I slept well. Breakfast was very good, with hot food prepared to order, rather than the more common buffet. Even had kippers on the menu, unusual these days, but very welcome

    4
    « Very comfortable and central, perfect for short overnight stay »

    Location is really great, close to train station, bus interchange, and main shopping areas, in addition to several cinemas and theatres. Both the bedroom and bathroom were very clean, and reasonably well equipped, but let down by not having any plug sockets near the bed and only on the opposite side of the room. I only booked a single bed but it was one of the most comfortable hotel beds I've slept in recently. Wifi was also very easy to connect to and very reliable. Reception staff were fairly friendly and welcoming if a little brisk. Like others have mentioned, the room I stayed in had high windows and a false ceiling, and one of the top windows could not be closed, a lot of outside noise could be heard. This didn't bother me as I always sleep with earplugs when away, and the noise was not so loud that the earplugs couldn't block it out. Temperature was alright considering, had it been particularly cold I would have mentioned the window to reception. Stayed one night before going in for a surgical procedure the next day, would book again in the future if only for the great location.

    3
    « Let down by a broken window »

    When I first ended my room it felt cold, but I put that down to the heating not being on. I had no time to deal with it - I was attending a conference and only had 15 minutes before I had to meet with colleagues. It was approaching midnight when I returned, so too late to do anything about the temperature. The duvet was thin and it was a cold night. I discovered the reason for the chill the next morning. A window high up and above the false ceiling was open. The catch was obviously faulty - broken duck tape showed how there had been an attempt to keep it shut in the past. I reported the fault to reception and also left a note for the maid. On my return in the early evening the window was still open. The receptionist came up with a pole to close it, but as soon as she exited the room, it fell open again. However staff were very keen to make me more comfortable and someone brought me a second duvet. So whilst the room itself was cold (and noisy from trams etc nearby) I was cosy and had a good night's sleep. The positive points to this hotel are that it is very central - two minutes walk from Arundel Gate car park (free to hotel residents - would have been £38 for two nights otherwise), shops, cathedral, Cutlers Hall etc and that the rooms are comfortable. Sockets are conveniently sited so you can see yourself in a mirror when blow-drying hair. There's a proper wardrobe in the room (so many places just have a hanger rail on the wall), a bar with a good size seating area and the breakfasts are good. There is no restaurant for lunch or dinner, but there is room service available and Sheffield has many other restaurants within easy walking distance. The staff are friendly and go the extra mile to help with a problem, but the management really needs to get a proper repair job done on that window!

    2
    « Poor »

    I recently visited the hotel and just like to say poor. From checking in to leaving, just wasn't good at all apart from location. First off when I arrived my room didn't come with an iron, when I asked for one at the reception desk, the person just tut and rolled the eyes. The second thing that happened was there was no air con... just a fan and it was like a sauna in the room all night. Third thing was I got in the shower then realised The only towel in the room was a small one.. just one towel and it was a hand one (See picture). When I came back after working all night I was told there was no room service so had to go and find somewhere to eat even though it details it in the menu that food is available 24/7 and this wasn't the case. To put it simply I won't be staying here again...

  • 3
    « Comfy bed »

    Not bad for a 3*, but littlethings could make it so much better. This hotel has the most comfortable beds I've ever slept in - absolute bliss. The room was compact but spacious, and the bathroom was nice (no bath) with modern facilities. This is the 1st hotel I've stayed in for years that doesn't have an iron and ironing board in the room. The room guide tells you to phone reception......which would have been easy if the phone had actually been connected!!!! I wonder whether people use room service so little that they've just put dummy phones inthe rooms.

    4
    « Sharp night at the Cutlers »

    We stayed here over the weekend. To be honest as 3 star establishments go this was pretty good. The staff were excellent and on hand to answer all our questions and queries in a polite and professional manner. The room itself was well appointed it had a lovely king size bed, double wardrobe, dress table and at the foot of the bed was an occasional table with a couple of chairs. The bathroom was lovely good fixtures and fittings. Elmis toiletries were available. The veiw was non existent as we were next to a alleyway. However this didnt cause any anixety. The hotel was great value and suited us perfectly for our short stay. Parking is a five minute walk cost of around £19 pounds per night but if you book direct with the hotel this is greatly reduced. Good nights sleep and enjoyable stay what more could you want! Its a steel... thats Sheffield Steel...

    3
    « Comfortable but Hot !! »

    Very central hotel and would be ideal for shopping or the Theatre / World snooker championships or just going out on the lash ! . Staff are first class and very friendly. The downs are ...I could have been baked alive in the room at the front if you had put some flour and eggs on me as the window cannot open and there is no air con. The bath tap wouldn't operate and so had to lever the mono tap for a shower which had very little pressure to it. Also can be a bit noisy with drunks and delivery vehicles but hey your in a city centre so it is what you can expect. Got discount ticket for NCP car park so only cost £7 so on to a chicken dinner with that if your travelling by car.

    2
    « Tiny room, quite a few faults and poor breakfast »

    Stayed in what can only be described as a bathroom with a bed in it. The sink was OUTSIDE the bathroom - and only the cold water tap worked. The shower flooded after each use, you couldn't open the windows in the room, and the TV seemed to not want to work after dark! I can see why the "quilt" was so thin, the bloody room was like a sauna. The reception staff were lovely and very helpful however, although at breakfast time the feeling was the kitchen staff didn't want you there for long, and there was a poor choice of breakfast foods. I had a pot of tea and poached eggs on toast, tea was a bit poor and the eggs tasted so strongly of vinegar, it was difficult to use the weak (despite 10 mins brewing) tea to wash them down. I went to the hotel midweek, paid almost double what my friend paid elsewhere and didn't manage to get a nights sleep due to being roasted alive. I think the hotel has taken en suite a bit too literal. Fix your rooms lol :)

    3
    « bestwestern sheffield »

    hotel was difficult to find of site parking is not good only one person serving in the bar and cooking the meals as well .the room was good.the location of breakfast room is not the best.we had to ask a taxi driver for directions to find the hotel then were told we had to drive to the nearest public car park to park the car no overnight security

    4
    « Good for Sheffield City Centre »

    I spent 4 nights here ,while working in the Meadowhall Shopping Centre. The reception area is really smart, and the check in was efficient. I had a room on the 2nd floor, and this being in the city centre and also fresher's week, there was noise from the street. The room was well decorated and adequate for my needs. The breakfast in the basement was of a good standard. If you book direct with the hotel, you get free parking at the nearby NCP car park, which otherwise is very expensive (£19 overnight! ).

    2
    « Let Down »

    I stayed at the Best Western Cutlers Hotel Fand was thoroughly disappointed by what I was greeted with. Upon arrival, everything seemed great and I mentioned to the receptionist that I wanted to order room service. I was told this was fine but when I checked the room service, I noticed that it ended at 9.30pm. This annoyed me as the hotel had been advertised as 24/7 room service and I was arriving late. As it was 9.15 pm, I called down and was told that room service had finished. I had to ask for the reason and was told that the chef had gone home early sick. If you advertise 24/7 room service, I would expect this to be available. While it did advertise that sandwiches were available 24/7 in the menu, I was not offered this when I phoned down. With this, I had to go out into the town centre to try and find something to eat. Nobody advised me of where to go and generally, I found the customer service terrible. The bed was on wheels, so everytime you moved, the bed came away from the wall and had to keep getting up to move it back. The bath was so narrow, I managed less than 5 minutes before just opting for the shower. The rooms were also a lot smaller than they looked on the internet, although this wasn't such a big deal to me as I was on my own, however if I had been there with somebody it would have been too small. There seemed to be a lot of things advertised that weren't in the room - dvd players, ipod docks, 'extra big double beds' - it was a normal size double bed. When I checked out on the Sunday, the receptionist didn't know what she was doing as she was training. I felt very sorry for her as she had been left there on her own and didn't even know how to check out properly. The room itself was, however, very clean and well looked after. It says that it is close to the train station, however I had to get a taxi to the hotel as it was too far. Overall, I didn't particularly rate my visit to the Best Western Cutlers Hotel and won't be visiting there again.

    3
    « Do something about ventilation »

    Room clean, staff very pleasant, breakfast fine. Room at front noisy, early morning bins day one, early morning drilling within hotel day two. Heat in room unacceptably high, no air con and ineffective fan only. This would put me off ever returning

    5
    « Great hotel , 5 star staff! »

    Last minute break at a good price, centrally sited near to all that Sheffield has to offer. We had read the mixed reviews so didn't expect the Ritz but we hadn't paid the Ritz prices. From the moment we arrived the staff were fabulous from Natalie and others on reception to the waiting and cleaning staff everyone was a credit to the hotel owners, friendly and very helpful nothing was too much trouble. We had taken bikes which they stored in the office, we had a problem with a bag going missing whilst checking in, Natalie sorted, credit to all the staff! Room was clean and well equipped and breakfast was freshly cooked and plentiful.

    5
    « So friendly »

    Spent the night in Sheffield to go shopping / drinking. Great central location! Amazingly friendly staff who couldn't have done more to help. Would definitely stay here again. Reception was covered 24/7. The room was well equipped with everything we needed. In the centre of town but very quiet. Short walk to everything.

  • 4
    « staff best western, sheffield »

    I would like to say what great Front desk, Bar and breakfast room staff you are employing. Everyone we dealt with during our stay in Sheffield was friendly,, very helpful, we enjoyed chatting to them, thankyou Sheffield.! It was interestng to see but ithim\\nk the I will but I think in the furture I would avoid being in the centre of Sheffield on a Fridayor Saturday night.

    4
    « Nice hotel, good location but check the "free" car parking offer »

    Booked last year and was advised we would have free parking at nearby NCP car park. E-mail confirmation of booking stated free parking. On checking in, receptionist advised us that they would validate our ticket for free parking. On checking our receptionist gave us a validated ticket to use. When we tried to leave the car park, we were asked to pay a fee. Went back to the hotel and after discussions and showing the e-mail confirmation, she reluctantly gave us another validated ticket, this time it was free. Not the best way to end what was an enjoyable stay. Hotel is nice and modern although our room was small and rather cramped, and as it was at the front, rather noisy with refuse wagons emptying bins at 6.30 a.m. Breakfast was excellent, good choice of cereals, fruit etc and then full English with plenty of choice, coffee toast etc. Would recommend but check everything first!

    4
    « Very convenient and friendly. »

    A great central location, small and fairly basic but clean and very friendly. There was no air-conditioning in our room, which really would have helped - but only because we were there on the hottest day of the year to date, and probably wouldn't have been an issue out of peak summer months! There was no parking at the hotel, but if you park at the NCP carpark a 5 minute walk away, they give you a ticket to get out of the carpark for free at the end of your stay - worth about £20 a day. I accidentally left a camera SD card behind, and the hotel contacted me and sent it out. Thank you Maggie!

    4
    « Great location! Rooms weren't the best! »

    Recently stayed here for a stag do. Not a typical beer, clubbing stag do. I didn't expect a quality hotel. But 40 per person for double/twin rooms. £80 per room was a lot for the value. The shower was poor, the ceiling had a few dated water stains. Fortunately the draft in the room from the windows was lovely and I slept well. The mattress was a good mixture of soft and hard. I'd heard mixed reviews from rest of the stag. No major complaints. But I do feel the hotel has spent most of their money on the reception and bar area instead of the rooms. Location was great too. Staff were friendly. Considering the great location, you don't get a lot of 'yob drunks' shouting through the streets.

    5
    « Great staff, great food, great stay. »

    Very nice welcome, all staff very friendly and helpful. Hotel really clean everywhere, with a large, comfortable room and nice atmosphere. Breakfast was freshly cooked and very tasty, loved the waitress service, and the coffee!! This was our first visit to this hotel, but it will not be our last. Excellent.

    3
    « Friendly staff but outdated. »

    We stayed here for tramlines as it was a central point and the location was a key factor. We booked through booking.com and had a lot of issues with the booking being cancelled and in the end I had to ring direct as nobody would tell me why they were just cancelling my booking. The hotel is a bit dated if I'm honest and let down by the rooms. We stayed in a double room that had a shower attached to the taps but yet no hook to hang the shower on so you constantly had to have one hand holding the shower up and then flooding the bathroom was also an issue. Water temperature and pressure in the shower is fire at best. Took 15 minutes to get hot water through and then it burns you. We also couldn't have a tap on and flush the toilet. It cut out. Bedroom was nice but very small. The room was also extremely hot however I think due to the current weather it's to be expected. There was a small fan in the room however it did not do much. Double bed was on wheels so you end up sliding around. As for breakfast this is something that I would avoid as it isn't worth it. 2 little bowls of fruit and some cereal. Toast is good but when you order breakfast you only get 1 of an item despite if you ask for more. So if I just wanted sausage and bacon that's all I get? Save your money and go to one of the places nearby. On a positive note the staff are really friendly and good at what they do. Really helpful with directions and pointing you in places to go. Overall I don't think I would stay here again if I'm honest. Biggest reason is the bathroom

    4
    « Clean, tidy and great staff »

    Only had one night here but was impressed. Staff were all very friendly and happy to help. Room was compact but very clean and had everything you need. Would be more than happy to stay here again when next in Sheffield.

    5
    « Great stay, Great service »

    The team were welcoming and made me feel at ease during my stay, food was served quickly and the whole atmosphere of the hotel is pleasant with the typical best western touch! I would not hesitate to stay here again when on business, and as a single female I felt safe here

    3
    « Central Sheffield hotel »

    Conveniently situated in the centre of the city. Handy for the tram and buses if you need them. Tends to be a little noisy because of its location. Clean and comfortable and the staff were helpful. Breakfast was fine. Slight mix up on booking arrangements but this was sorted, although in the end it probably cost me more to book a double room than it would have done at the time of my original booking.

    3
    « OK - with some stand-out staff doing really well. »

    Hotel in middle of Sheffield. Free parking overnight in nearby NCP. Rooms fairly basic, but clean, serviced by the world's slowest lift. High point of the stay was service by Front Desk, in particular Mehilla. She's outstanding, and provides a welcome/ service worthy of a 5 star hotel. She welcomed us warmly, came out and showed us where to park. Was all smiles and nothing too much trouble. She's world-class. The room had 2 lamps, both not working. One no bulb at all.. the other blown. Mehilla again, sorted this quickly and professionally. Took breadkfast in the breadkfast room which was nicely presented and served. The bar is ok - but after a 4 hour drive on hottest day of the year, was looking forward to a cold beer... sadly the draft beer wasn't working, and the fridge bottled beers not cold, so ended up drinking a beer over ice,, which was novel. The public areas of the hotel were better than the room decor. Over the alley-way is a nice quirky boutique Curzon cinema in the old Yorkshire Bank building where there is a nice, cool rooftop bar open to public. Worth a visit. Overall a good visit, and you're getting what you pay for. Rooms a little tired, and v.basic. Excellent front-desk staff - and a warm welcome goes a long. long way... Well done.

  • 2
    « Very noisy »

    Good location. Less than 10 mins from train station and easy to get around by foot. Welcome/reception good and room was fine. Very noisy in early morning due to traffic- lorries and refuse trucks. Not a restful place to stay. Breakfast ok but room very echoey. Staff talked loudly and continually. Not great service.

    2
    « Broken bed! »

    This hotel was a good price for B&B and a great location for the conference I was attending; walking distance to train station and to the university. I was late checking in so reception was quiet and quick service. The hotel seemed nice, was well decorated and clean as was my room. Small bathroom with shower and toilet and sink in the main room (little odd set up) but nice shower. On getting into bed I realised the bed was extremely uncomfortable with a large dip in the middle so deep it was almost like the bed was broken. I cannot believe that no one had complained before me or that the cleaners hadn't noticed the problem when making the bed. I rang reception immediately and was told the hotel was full so there was no other room to offer me. I was offered some compensation and the receptionist was empathetic but this doesn't make up for the lack of sleep I endured or the bad back the next day! It's disappointing from a chain such as best western.

    5
    « Top class customer service, great location! »

    First of all, I would like to say a big thank you to two of the staff in this hotel who made our short break such a pleasure! Their names are : NATALIE who was the most helpful and friendly receptionist with a warm smile and heart, she was efficient and well organised,! Thumb up! The other one was IRA(?I think if i didn't lose my memory), She was full of happiness and always with a big smile. She is hard working, you can see her everywhere! She served yummy breakfast and top class customer service.Actually she had been working in the hotel business for a long long time but still love it. Hard for most of us, isn't it! As an experienced switchboard operator used to work in a 4 star hotel myself, I must say this hotel had found the stars they need to make this hotel shine! Pay rise for them if you can :)! My husband and I booked a Sunday night with this hotel through living social deal. It was a greaat deal, including free parking(in city centre overnight), free breakfast(Excellent choice, quality, and service)! it wasn't massive but it was big enough to have everything you need and it was right in the city centre, how much you can ask for?You can book through their website and get free parking. I did check the review here before I went, I must say some of them weren't so true. The hotel did need a bit attention, tlc, the hairdryer was a bit old, the handle for flashing toilet did come off, but they didn't bother me, the hotel did try their best to make the room and interior comfortable and modern, and they would fix problem asap. It was hard to keep up with everything while the business was a struggle itself. The most important thing is the staff around you, how they treat you and so do you. Anyway, I would recommend this hotel to anyone else. No.1 choice! Thank you very much for a wonderful memory!

    4
    « Best Western Sheffield »

    A nice hotel well located for the city centre, there is an issue outside with the drains and some localised noise at night. The rooms are reasonable for what you pay and breakfast is excellent, the staff are helpful in all areas. The city itself is full of bars, coffee shops and has plenty of shopping plus a bit of culture as well. This weekend was a local food festival it was so vibrant and lively it went beyond our expectations.

    4
    « Sheffield city stay »

    Arrived and checked in promptly. The hotel provides validated parking with the dark park across the road ( Arundel gate ) for £7 for 24 hours. Hotel room clean and tidy... But stifling hot with only the use of a fan. We had breakfast the next morning and was very surprised and how nice it was, the decor was lovely! Full bellies and a happy stay. We found the bar a little expensive but hey, most are huh? I'd stay here agin, centrally located and reasonably quiet. ( aside from drunks struggling with their room key at 2am ) but aircon would have helped massively- the sun set on our side and the room was baking by 6pm

    4
    « Redeemed »

    I have previously stayed in this hotel and was not overly impressed and so said I would not return. However, I could not get into other local hotels for a recent visit so decided to give this place another go. I'm glad I did. Check in was easy and the lady on the desk was very friendly and helpful. Room was fine for what I needed, was comfortable and I had no issues with using the free wifi or the tv. The breakfast room had been refurbished since my last visit and it is much better. I found breakfast and selection offered good and set me up well for the day. It was also much cheaper to stay here than other hotels given proximity to the centre. My stay this time was much better than last time and I would stay again.

    3
    « Nice but basic »

    Stayed here as great location for a gig at the o2 academy. Paid an excellent rate - must be the cheapest hotel I've ever stayed in (considering the quality) and was upgraded on arrival for being a BW rewards member. The room was very small which was OK as I was alone. However no air con and it got stuffy. Staff said if I wanted the window opening that they would have to do it as it was very high- like near the ceiling! There is a plug in fan. Comfy bed and room was clean which is one of the most important things. All staff were really friendly and the main decor and look of the hotel is really nice. I would stay here again but air con would be appreciated. It is basic but less clinical than other "basic" hotels. Still a 3* though

    3
    « Disappointing »

    This hotel has a central location and a great discount to park at arundel gate, but that's it. The room was small. Fortunately we weren't in the room much; there was no air conditioning but thankfully there was a fan. There wasn't a proper shower just an attachment on the bath but no where to hook the shower head which was awkward. WiFi was offered but you have to sign up and ours didn't work, neither did the TV. Bed was clean, but not enough for the price, won't be back

    4
    « Clean, great shower pressure »

    Clean , super comfortable bed, decent rooms a bit cramped with no view but suitable for downtown accommodation . The full English breakfast was hot and tasty, the basement dining was unusual but passable. I don't care for city living that's why this type of stay is not really my thing.

    2
    « Bad stsy »

    We stopped here to break the journey to Milton Keynes where we had an early appointment. Worst plan ever. Room dirty ,noisy, shower tray didn't empty if we had both had a shower the bathroom would have been flooded. Pooh coming back up the toilet when shower was trying to empty. Staff unhelpful and didn't know what he was doing. Pleased I only paid £50 if I had paid full rate would have asked for a refund. Not what I would have expected from a best western. Won't be stopping again

  • 3
    « Crucible visit »

    Bit disappointing for a best western hotel , service at breakfast wasn't very good no one to great you on entrance except the cleaner who looked miserable and didn't even acknowledge us , food looked like was ready to be cleared away had to ask for most of the stuff . My hubby needed the toilet whilst having breakfast and in the men's no light so he had to use his phone as a flashlight and then no toilet roll in there .overall was disappointing

    4
    « Close to crucible »

    We stayed at the Cutlers Best Western as it is a 2 minute walk to the Crucible. Staff were very friendly and went out of their way to make our stay enjoyable. The beds are comfortable but if your partner rolls over then you get bounced about a bit! We stayed on a Monday night and the bins were emptied on a Tuesday morning, which woke us up at 4am. There is not a great deal of choice for breakfast but we both ordered a full English which was cooked to order. Check in and out was very simple. We, also, tried to have dinner in the hotel, we rang to book a table and were later called back to be told that we would not be able to eat there as the chef had an accident and was at the walk in centre, which was an inconvenience but staff on reception helped us find alternative places to eat. The only thing that wold put me off staying here again was the noise from outside.

    4
    « Good hotel »

    Nice clean and modern hotel. Speakers in bathroom! What a time to be alive. Friendly and helpful staff. Car park is quite close. Hotel only a minute away from the crucible and few minutes away from pubs and the high street. Spot on location. Really happy. Although, it absolutely stinks just outside the hotel. Sewage or rotting waste. Which is a pity. Will be using this hotel again, next year.

    3
    « Well placed, but street noise at weekend »

    Centrally located off main street, but flanked by narrow lanes which meant that group which stopped to "chat" in early hours of Saturday morning woke me up. Room itself comfortable and warm; ensuite small but fine. Uninspired English "full" breakfast - sausage inedible - in semi-basement. Provided soya milk at first breakfast, but none left for second one.

    2
    « Small room, rubbish breakfast, broken window, broken keycard »

    I stayed for 1 night, Saturday 23rd April 2016. I was on my own, the room was no bigger than a broom cupboard right next to the staff room so I had noise all night. The window in the bathroom was broken, it had a huge crack in it from ceiling to base, and was stuck together with sellotape! The TV only worked on one channel and the remote control didn't work at all. The keycard worked once, and I had to go back to reception to get a replacement. The room was also very hot with windows at the very top which were unreachable. Reception told me when I checked in that if I needed to open or close the windows I would need to contact them for the staff to do it, but that's hardly convenient in the middle of the night. I paid £9.95 for breakfast, but it was very poor. The breakfast room was down a steep flight of stairs (lift didn't go down there) so awful for the less mobile. I sat down at a table, waited 10 minutes and a waitress came over and took my order for the cooked breakfast. The sausage (just the one) was slightly brown on one side but appeared raw, there was one slice of bacon, one spoonful of mushrooms and one spoonful of scrambled eggs. I didn't order the other alternatives (hash brown, black pudding) but I didn't seem to get more of the others to compensate. The continental breakfast was worse: no croissant, pastries or decent bread. Just white or brown bread, a couple of yoghurts and tinned orange segments or tinned grapefruit, with a very poor range of cereals. The fruit juice was almost empty, and I arrived when breakfast opened at 8am (there was one other table being used) so there was no excuse not to have all juice containers full. No car park near the hotel (I had to pay an extra £15 for 24 hours at a nearby car park), so all in all I was pleased to leave. Give me a premier inn anytime over this rubbish! Only thing that worked: free wifi!

    3
    « Great Location »

    My husband and I stayed here whilst visiting Sheffield for the snooker championships. The hotel was located just a few footsteps from the Crucible theatre and we were able to mingle in amongst the players and BBC team which was fantastic. The staff in the hotel were very welcoming and helpful. The room was spotless and spacious. The bed had feather pillows which to me was annoying but for only one night I did not mind. The only two problems with this hotel were the slow lift and breakfast. The lift would take an eternity to get you to reception or your floor. The breakfast was very disappointing and not worth waiting for. The breakfast bar is located in the basement and whereas most hotels offer a buffet breakfast this takes your order for a full english. When it arrived there was only one fried egg and the tomato had been covered in either pepper or mixed herbs, the beans had been microwaved and the bacon was very crunch, I felt like Gordon Ramsay reviewing it when it came. There were only sugar cubes on offer for cereal which is not to my taste and the orange juice ran out and appeared not to be refilled. We have booked to return next year but will not have breakfast there.

    5
    « Fantastic service and lovely room! »

    I called en route for directions to the car park and the reception lady was super helpful, upon arrival we receive fantastic service and had been upgraded (as it was my partners birthday), it made his day even more special. The room was clean, the bed was a really good size. Everything met my expectations. The location was central, the car park that the hotel uses was across the road. Great! I would definitely stay here again!

    3
    « Not a bad place to stay »

    We stayed here in April 2016 whilst at the snooker at the Crucible Theatre and to set the tone it was absolutely ok. The location in theatre land is splendid, it is literally 75 meters door to door from the crucible so that's a big plus. It is also only a ten minute walk from the railway station. Check-in was swift and efficient and there are 4 floors each with around 11 rooms. Upon entering the room we were impressed, it was roomy, light and airy with a king size bed. The facilities were fine, bath, sink, phone, kettle and tea and coffee making facilities, hairdryer, safe, flat screen tv and a clock radio. The staff were very helpful when we realised we had forgot our comb and facecloth and they provided complimentary replacements delivered to our room which was great service. Downsides: it's a bit cruel to mention noise as it is in a city centre location so you are bound to hear music and bearded 20-something alpha males shouting at each other in a street in many cities. There was no obvious way to turn the bathroom light off which was a bit weird and the breakfast.... Err it is ok, it is a set menu with buffet cereals and toast but the cook had seasoned the sausages and tomato with large doses of ground black pepper which was very random and not appreciated, the rest was ok though but Starbucks was raided afterwards for another coffee and a bacon roll. For us, the Cutlers is a decent hotel and we will stay here again next year as its location and service is splendid. We are a bit picky on breakfasts so apologies to the hotel, they're always going to be an acquired taste but hide that pepper please!

    2
    « Shabby »

    Very disappointed stay. Receptionist lovely and helpful when we asked to change room. Original so small you could not walk around bed. Moved to King size room this must mean bed size only. Still no room to walk round bed. Pushed it away from window only to reveal a colossal amount of fluff and dust, moved it back quickly! Room had a stale smell and was dated. Too hot, no ventilation, no thermostat. Bathroom shabby, toilet seat broken at hinges and looked unhygenic, fan not working, sink slow to drain, heated towel rail not working. Only one small shampoo and one shower gel for two of us for a four night stay. Breakfast room sparse and unwelcoming. Lovely waitress though. Good English breakfast choice but Continental breakfast was the worst I have ever seen. Would have liked a jug of coffee on table rather than a cup poured by waitress every time I wanted a refill. Have used this hotel before but it seems to have gone downhill. Will not be using it again. I would have expected more for its star rating.

    4
    « Good »

    I stayed here last night. (April 1st) fir my birthday. The hotel had kindly given me a free upgrade with it being my birthday. The room I have no complaints. Comfy and we didn't hear any outside noise. My only complaint is my room key card. I had to get it changed 4 times. It would work then I'd leave the room and go back and it yet again wouldn't work. So back to reception again. The receptionist was lovely and apologised. I was also offered choice of 2 other rooms. I decided to keep my room as my husband would be staying in so I wouldn't have a problem getting in later after a night out. When I arrived back the night Porter had a key ready for me anyway. Really nice guy. We had breakfast again no complaints. All in all we had a good stay and for the price we paid we enjoyed it.

  • 4
    « Central city centre location »

    Stayed on a Sunday night as got a living social offer at £39 for room with breakfast so great offer. Checked in 1.45pm and went up to room 108 but just started to be cleaned so no where near ready so reception gave us room 302 which seemed a bigger space with newly refreshed bathroom and the biggest bed ever. Next morning confusion with breakfast times as it was bank holiday Monday so open until 10.30am but all cleared up at 9.50am so had to go to reception which sorted problem out and went back to breakfast area where we waited 20 minutes for cooked breakfast which was delicious. Just a few hiccups which were promptly dealt with by happy staff so made our stay enjoyable.

    4
    « Good, clean and friendly!! »

    I booked here for my friends birthday for a night out in Sheffield. We first arrived, checked in, the receptionist was friendly and welcoming. They found out it was my friends birthday and gave us tickets for free entry to a club with was lovely of them! To be honest we weren't expecting much as some of us have stayed in BWs before and weren't great. The room was lovely, spacious and very clean. We had one big double and two singles. The bathroom was big and clean too. I had gone down to the bar to order some bubbly to the room and the big cupcakes I had bought to bring up, they bought them all light with flowers and sang happy birthday, was lovely of them. On check out we gave our luggage in at reception to go and get some breakfast and to do some shopping, the lady gave us raffle tickets to identify our bags, coming back we picked up our suitcases and she never checked the raffle tickets. We were on the train home and I get a phone call from the hotel, they had given my friend then wrong suitcase, although it was an annoying situation they quickly sorted it out and someone delivered her suitcase and collected the wrong one the same day. Location was fantastic, as close to the city centre, literally couple of minutes walk but it's in a quite side street so you don't hear any noise! Me and friends would definitely go back! Thank you for the great stay

    1
    « Unpleasant! »

    I booked a single room with Best Western Cutlers Hotel in Sheffield through a booking website. It was my first time with BW. I work and live in Durham but every Sunday I make the journey down to spend the day with my daughter. I checked in fine on the dirst of January and was waiting for my daughter to meet me in the bar area. After a quick drink we got up and made for the room. I was gona have a shower and freshen up before taking my daughter out and about maybe buy her a few things and have a meal. As soon as we got up the receptionist told us only one person was permited in the room because it was a single room. I calmly explained that there would be one person staying for the night, only me, so only one person would be spending the night in the room. I also said I'm gonna drop my bag off in the room and and then head out. It must have been lees than 5 mins after we entered the room when phone rang. I had to come out the bathroom to pick it up only for the receptionit to ask me if daughter had left the room yet. I tried to eplain again that there would be only one person staying in the room and that we would go out as soon as I could get ready. The receptionist said she couldn't be in my room at all and she would have to wait for me in the lobby area. I thought it was outrageous. There and then left the room. On our way out she offered us a double bedroom at no extra cost and kept on saying it's because I have a child. If it wasn't for my daughter I wouldn't be there on the first place. Then she asked for ID, which she hadn't first time around. Then asked to photocopy it. Our privacy was invaded and the whole experience was surreal. I've used many hotels and never encountered anything like it.

    4
    « Nice hotel but hard to find! »

    A pleasant little hotel with very friendly and helpful staff. Rooms small but comfortable, and a very pleasant restaurant/bar area with a good choice of beers and nicely cooked food. Hard to find on a satnav; you have to set it for the NCP and walk across the road.

    4
    « Great hotel, great price »

    This hotel is situated up a side street in Sheffield town centre. Stayed one night here. Check-in was friendly & efficient. The room was tastefully decorated in a kind of art deco style, but it was very small, with very little space around the bed. The bathroom on the other hand was large. The bathroom fittings were beautifully clean. The room was rather warm. There is no air conditioning; the windows in the room can be opened but are rather high up so I had to stand on tip-toe on the table and hit the handle with the guest information folder to open and close them(!). The room was very clean. There is an electric kettle and plentiful supplies of coffee and tea. I usually avoid town centre hotels as I am a light sleeper, but on the (midweek) night I stayed it was very quiet. Breakfast was excellent - full cooked breakfast, plus toast and a selection of fruit & cereals. Because I consented to enroll on BW's loyalty card scheme, I got this room & breakfast for less than £30. By any standards that is phenomenal value for money for a decent hotel in the centre of a major city. The hotel has lots of features that one normally finds in upmarket hotels rather than in budget chain places, such as room service, a business centre etc. This is a really nice place that puts you right in the heart of Sheffield's town centre (a cinema, main shopping streets, Crucible etc are all a minute or two's walk outside the front door). My only complaint was that the WiFi did not work and also the computer that the hotel provides in the lobby area could not access the internet and the front desk were not able to fix the problem. Otherwise my stay would definitely have rated 5 stars. If business brings me back to Sheffield town centre this hotel will be top of my list.

    5
    « Weekend stay »

    Never stayed in a best Western before but after this experience I definitely would again. The building from the outside does nothing to say what's on the inside. Very well decorated with a contemporary feel to it but it still has a homely quality. All the staff I encountered were friendly and professional from front of house to the bar team. The bar was well stocked and reasonably priced. The room itself was small but again well decorated with a really smart en suite. It had everything I needed. And to say it's a city centre hotel and my stay was on a Saturday night it the hotel was so quiet. I never heard a peep all night which was great considering I had to be up at 6am the following morning. I did miss breakfast as I was rushing but the nice guy on front of house even offered to make me a takeout breakfast. Excellent service all round and I'd highly recommend this hotel. Will definite be coming back! Sorry my pictures don't do it justice.

    3
    « Leave the kids at home night away. »

    We stayed for 1 night as a couple, as part of a groupon. On arrival, staff were friendly and efficient. The room was 111 and backed onto a back street. On entering the room there was a not so nice smell in the room, but the bathroom was ok. Unfortunately there was no way of opening any Windows ??. We went and brought an air freshener, problem solved. The room was small!! enough room around the bed for one to walk but that was it! Fine for one night! Lovely sized bathroom! Prob bigger than needed! Asked for extra pillows they were brought within 15 mins. The room was clean to the eye, on leaving I removed my black hairdryer case from the bottom shelf of the dressing table and it was covered in thick dust. Prob just missed that one. ?? Hotel booked us a taxi to a local restaurant, again very helpful!! 5-10 min taxi ride absolutely worth a visit, beautiful tasty food. Surf and turf!! ?? Breakfast was lovely!! Lots of choice, would make most things if you asked! Excellent service!! Well cooked, and staff were friendly and efficient. Well done! We were supposed to receive a bottle of prosecco, but didn't. Not the end of the world, suppose I could have asked, but didn't. The nearest car park is a short stroll. And expensive, but it is very central in the town so you expect it. The hotel did validate our token so it was reduced to £6.80 instead of £18 so happy with that. Overall, we'd stay again, if the price was right! We think we'd have been disappointed if we'd paid full price. Staff were friendly and professional.

    5
    « Cheap, clean, comfortable hotel »

    I wanted somewhere to stay that was centrally located in Sheffield that was affordable. I booked one night in this Best Western as it was the cheapest with decent reviews. It surpassed most of my expectations! I arrived very late (midnight) but had no problems with check in. Staff were polite, it was very clean and comfortable. I even had a bath which was unexpected. My only complaint was the heat of the rooms, I couldn't open the window and it was a bit too hot. This didn't get in the way of a good night's sleep though. I was too tired to try and get someone to sort it out. This did not really affect my stay though. Far better than my usual budget accommodation and I'd definitely use the Best Western chain again.

    4
    « Great location »

    This looked like the perfect location, close to business site and local restaurants. Got a spacious room on the top floor, with great views across Sheffield from my 2 Windows. The room is comfortable and has all the usual amenities, including biscuits!! Staff are friendly, the restaurant is small, I had nachos, without the sour cream, and Jamaican jerk wings...tasty but not very jerk. Luckily there are loads of other eateries close by. My only problem was no heating in the bathroom which I reported twice unfortunately it seems that mixed messages meant the wrong radiator was 'fixed'! Breakfast was standard fare well cooked, and really friendly staff.

    4
    « Great hotel - nice rooms , friendly staff »

    We booked a family room as there was 3 of us. Room was nice and big and clean. Double bed were really big (6ft+) & very comfortable. Bathroom really big - had enough room for separate shower? Only odd thing is it had a suspended ceiling with tiles and not plasterboard ceiling !! Great room and great value Staff really friendly. Also, if you book yourself online you get to park in the Arundel NCP for free. Other hotels charge you for parking All highly recommended

  • 4
    « Decent hotel with good access to Sheffield city centre »

    We enjoyed our stay, exceptionally good value for money, good breakfast, comfortable though small room. The bad was rather too soft and bouncy. Access to the city centre is extremely good, a really great cinema, the Curzon just across the road, showing a wide range of films, on 5 (?) different screens.

    4
    « Northern Soul, Northern hospitality »

    Stayed for the night 13th February. From check in to check out the service and room was fantastic. Quiet large rooms with a massive bed and large bathroom made the stay very comfortable, breakfast was very tasty and filling too. The manager and the night porter were most helpful and obliging. I will be using this hotel again and would not hesitate to recommend it. Many thanks Jim

    3
    « Great location, average hotel »

    Pros: - Located in the heart of Sheffield city centre, close to everything. - Stayed in a single room which was surprisingly spacious and well accommodated, bed was very comfy. (Room 211) - Didn't have much interaction with the staff but they seemed friendly and informative. - Reasonable price for room. Cons: - Room was incredibly hot and no way to adjust the room temperature, had to call reception to come and open the windows as they are high up, this allowed all the noise from the busy streets near by which effected my nights sleep. - Wifi connection was almost non existent. I gave up with it in the end. - I didn't eat breakfast as i thought £8 per person was very pricey, especially when there's so many other cafes & restaurants near by which are much cheaper. - Lift was out of order, you had to go up 2 flights of stairs before you even get to the 1st floor (I stayed on the 2nd) slightly inconvenient with heavy bags. I would choose to stay elsewhere next time I'm visiting Sheffield, mainly due to the uncomfortable room temperature and poor wifi.

    4
    « Right in the heart of Sheffield »

    Nice hotel, in a side street off the city centre. Shops and supermarkets right around the corner and a bus stop nearby. The personnel in the hotel is friendly. I have not tried the breakfast due to the fact that the Starbucks and Nero Coffee were just a 2 min walk. Tip: a nice sushi place just 60yds across the street!

    4
    « Facilites are great shame about the view of the roof car park »

    Stayed after a gig in town, nice hotel with friendly staff would definatly stay another time when i'm in the area. Was supposed to stay elsewhere but the room was not available on us getting there so they put us up here instead and i was very happy.

    4
    « Enjoyable stay x »

    We stayed here last Friday on a deal. I emailed them advising the stay was for our Birthdays & they replied within hours advising they had upgraded us to a executive room, I was really happy with this. The deal we had included a bottle of Prosecco on arrival, however they had none left. This wasn't a problem, we were given a bottle of wine instead & a free drink at the bar :-) I loved the bar man he was really friendly. The only two things that let our stay down was breakfast & car parking. Firstly we decided we didn't want the full English so asked for Poached eggs with bacon & toast instead. What we got was simply one egg & one slice of bacon. I did expect at least a couple of slices, maybe we should have stated that. Also we gave the car parking token to reception, but leaving the car park we were still charged £6.80 I know this is cheaper than if we had to pay full but others didn't have to pay anything. That said we both still really enjoyed our stay. Most of the staff are really friendly & our room was spot on, I would recommend.

    4
    « Good location, very friendly staff »

    We stayed here for one night at the end of January. The hotel is in a great central location. The staff were very friendly especially the lady on the reception who was lovely, she even offered to bring me some green tea bags from her home so I could have one in the morning. The room was quite small but had everything you needed and was very clean. The only downside was the bed was too soft and the mattress needed replacing as you could feel the springs. We were on the third floor and it was quiet enough. The breakfast was cooked fresh to order and was very tasty. Could do with a bit of updating but it's a good place at a reasonable price in a central location and welcoming staff would go back.

    4
    « very good »

    very good value apart from the car park issue - a walk from the hotel everything else was good if parking had not been free it would be very expensive. however, the hotel had free parking in the price paid so this was very good value for city centre location

    4
    « Central and comfortable »

    I stayed for two nights. I asked for a quiet room on an upper floor. Other reviews had suggested there could be some noise (I found the hotel very quiet and there was very little noise from outside) and that the list was slow (it is a bit slow - but it really didn't matter). My room was clean and comfortable - it had all that I needed for my stay. The bathroom was absolutely fine, although some may prefer a shower cubicle to a shower over the bath. Breakfast was excellent, served in a newly refurbished breakfast room on the lower ground floor. Plenty of choice and food freshly cooked. I will happily stay again. The staff were extremely welcoming and helpful.

    2
    « There must be better options »

    I used this hotel for a brief overnight stay while dropping my son back to University. A good journey and a lot of work done I wanted a comfortable rest and later a good nights sleep. The room was tiny, the decor so so dated. The noise from the pedestrian street was so loud I could hear actual conversations. The shower was plumbed the wrong way round so I stood for ages waiting for hot water. I had to leave early and was told breakfast wasn't until 8am. However as I left apparently there is a continental breakfast served from 6. Nice enough staff but not one to reccomend

  • 4
    « value for money »

    good overnight hotel, comfortable & well situated for restaurants, staff were helpful, breakfast was very good in downstairs breakfast room. did not use bar but looked well appointed, free parking in NCP carpark which was an added bonus. Would stay there again in travelling to Sheffield

    3
    « Good Location »

    I've stayed in a couple of Best Western hotels and generally they tend to be OK but do all seem in need of updating. The one in George Street is centrally located so useful for city access without having to drive everywhere. Parking is in the Arndel car park opposite and this is free with the hotel stay, but be sure to let the receptionist know as they give you a token to replace the one collected when you park. The reception staff were very helpful and pleasant which is really a key indicator when using a hotel (in my opinion - staff can make or break a venue). The room was a little small but adequately equipped, though a little on the chilly side, and I'm not one who really feels the cold. Breakfast was okay, served in the basement. Overall an average hotel but in a food location and with nice staff. I would recommend it to anyone visiting Sheffield who does not wish to break the bank.

    4
    « Small but welcoming »

    This hotel is tucked away out of sight down a narrow street in the heart of Sheffield. Our room was small but very clean and was all we needed for our one night stay although that night being Saturday there was some noise from late night revellers. The staff were friendly, welcoming and helpful and we included breakfast with our booking which was good. I would say it was the perfect spot for a one night stay - parking nearby and in the heart of the city. Our only slight problem was that the mattress was a little soft for our tastes and the bed moved away from the wall on its castors when we sat up.

    3
    « High Street Sheffield »

    Excellent location a few steps away from Sheffield High Street, ideal for one night in City Centre. Reception staff very friendly and Breakfast was excellent, Full English cooked to order rather than the usual buffet. For the price we paid, we thought it was excellent value for money. Bar area pleasant. Room clean and comfortable. On the downside, room was quite small and a little old fashioned (especially the hand held shower over bath). Only real issue was the acoustics were poor and we could hear very clearly the neighbouring room, every snore and cough. Slightly marred an otherwise very good and very good value stay.

    1
    « A bad experience »

    I booked a double room for a night out in Sheffield, the hotel was picked for its central location. Sadly the central location was the only plus point!! The lift was small and claustrophobic, in the time it took to arrive we could have walked to our room, when it did it arrive it slowly chugged its way to our level. The room was extremely small, nothing like the photos to entice you in. The lighting in the room was poor, the heating was overwhelming, the TV wanted to switch itself off every time we tried to turn it on and the shower pot handle came off whilst showering and smacked my leg!! The whole experience was topped off with no sleep due to an all night party across the road, which finished at 8am. When reported to reception we were greeted with 'I will pass on your comments and someone will email you', no email has been received!! Safe to safe we won't be coming back

    3
    « Nice Place but not easy to find »

    This hotel is tucked away and not that easy to find, I was lucky enough to be with someone who had stayed before. The staff were friendly enough but my room was not ready when I arrived so I had to wait for the cleaning staff to get me when I could go in. The room was very hot with no temperature controls but I managed to get the cleaner to open a window before she left. It was nice to actually get a single room that was just a single room and not just me in a double room. I had everything I needed and got a good nights sleep and a really good breakfast the next morning before I left. So it did the job but I don't now if I would stay again.

    4
    « Good stay in sheffield »

    Cutlers hotel was in the heart of the city, easily accessible for transport & shopping needs. Rooms were comfortable and clean good Wi-Fi connection, clean separate shower toilet facilities. Staff were helpful and friendly.

    3
    « Helpful, friendly and pleasant staff. Clean but a little outdated room. »

    Me and my partner chose to stay here as we needed somewhere to stay in the town centre at short notice. We arrived in the evening to be greeted by a very friendly John Paul. Although our room was supposed to have a double bed we soon realised it was actually two singles that had been put together. Although no real problem I felt we'd been cheated a little. The room was of a nice size and was clean and tidy. My only gripe was at night, we seemed to be situated near the washing room and so there was a constant whirring of washing machines throughout the night. All in all it was a pleasant stay, I wish we had made breakfast as the bar and the mezzanine looked very cosy.

    1
    « Plain horrible from every point of view »

    This hotel is not within the Best Western Standards at all. Staff was all foreign and barely spoke English, room was small and overheated and no controls for the heating anywhere. We ended up opening the window but the noise from garbage trucks collection and people woke us up several times. The sink was not in the washroom but in the bedroom instead and the shower was minuscule. Do not go here it is not worth the money! Parking is across the street but they are so disorganized that they do not have any maps and becAuse of the language barriers it took us two trips to find it!

    5
    « Top Marks to an Excellent Hotel »

    This hotel is well located in the centre of town, very close to the restaurants, cinemas, theatres and buildings of interest. Our en suite room was clean, comfortable and well appointed and we spent a very comfortable two nights there. The hotel does not have a restaurant, but the breakfast, served in the Breakfast Room was excellent, with plenty of choice and was perfectly cooked. The staff couldn't have been more friendly and helpful. As far as cost is concerned, the deal we had was an absolute bargain. The only downside I experienced was that the free wi-fi was slow and unreliable - they really must fix this! However, If ever I return to Sheffield I know where I will be staying!!

  • 5
    « another good stay in Sheffield »

    excellent hotel, friendly and accommodating staff, lovely breakfast. adequate rooms and bathrooms. spotless ideal location for meadow hall and city centre. Car parking near by and price linked to Hotel tariff.

    5
    « Stayed here for 5 months due to work »

    I must say that I saw the bar being rebuilt and saw changes in staff whilst on my long stay working in Sheffield. The staff are very friendly and make you feel like part off the family there. If you have a problem during your stay the manageress will do everything in powers to make you happy (thank you ??) The staff (Girls you know who you are) on the desk are very professional and good at what they do. The bar staff are brilliant ( ?? Lisa I will miss your chats putting the world to rights) and if you eat there the chef can cater for your special tastes try the cheesey chips with chilli pieces topped off with spicy chicken wings. My personal favourite ?? Thank you all for making this southern shandy drinking softie welcome up north ??????

    3
    « Central location and very pleasant, but a disappointing breakfast »

    A short cab journey brought me to the Best Western Cutlers Hotel on George Street in Sheffield. The receptionist was friendly and soon I was checked in to my room (room 203 on the second floor). The elevator was slow and I wished I'd taken to the stairs instead, but soon it arrived with a dull thud and I quickly found my room. Room 203 was fine: a huge bed (two singles pushed together) a decent bathroom with proper taps ? none of that designer rubbish offered by so many hotels, but proper taps with 'hot' and 'cold' written on them AND a plug on the end of a chain. Perfect! I wouldn't have to spend hours working out which was hot and which was cold and I wouldn't need a degree in mechanical engineering to figure out how to depress the plug and stop the water from leaving the sink. WiFi was free, there was a flatscreen television on the wall ? after dinner with a colleague in Bill's near Millennium Square I watched the BBC news ? and then, after a broken night (I rarely sleep well in hotels) I began to look forward to the breakfast room, which was located in the basement. I'm so glad I didn't have dinner in the hotel's restaurant because it completely lacked atmosphere and, because of this, there was nobody else dining there. Bill's provided much-needed hubbub, and by that I mean other diners, people, music, laughter, everything that my hotel restaurant lacked. I was hoping that the hotel breakfast would deliver something special, but it didn't. For a start the room was horribly bright and white and there were supposedly 'trendy' distressed park benches and tables and a meagre self-service option at the far end of the room. Brightness of this magnitude simply doesn't work in a hotel breakfast room, in my opinion. It was like being in the garden furniture section of a large garden centre ? not an ideal place to enjoy the first meal of the day. Boxed cereal, tinned fruit and a banana-flavoured yoghurt: that was the offering in front of me, but a waitress eventually appeared and took my order from a small menu on the table: scrambled egg, toast and fried mushrooms. I realised that fried mushrooms were no longer my thing. I don't mind them raw in a salad or as part of, say, a cheese salad sandwich, but fried: ugh! Greasy and slippery mushrooms are simply not pleasant. The most irksome thing about the breakfast was a dirty cereal bowl. Without my glasses on I mistook the dried food stuck on the inside of the bowl for some kind of logo ? how foolish and stupid am I? It turned out to be dried food. Unfortunately I had already tipped my bran flakes into the bowl and added the milk, so I persevered, but vowed to check everything else that came my way. Fortunately it was a one-off mistake, but it made me feel doubly relieved that I had opted for Bill's last night and not the hotel restaurant. In fact, I should have gone to Bill's for breakfast. Right now, rather than use my own lap top in the room, I am sitting at a wooden table just off the main staircase using the hotel's computer (a PC). Other than the aforementioned dirty bowl, the Cutlers Hotel was pleasant. I get the feeling that it was once an office building, and not a purpose-built hotel, as the main staircase screamed 'office block'. There's a large stained glass window that runs from the top to the bottom of the main stairwell and a carpet matching the window's design. This isn't a 'grand hotel' but it's fairly pleasant, and bang in the centre of Sheffield. Despite its ultra-central location, it's quiet and peaceful and 'off the beaten track' but only minutes on foot from the Crucible Theatre and Millennium Square where all the decent restaurants are to be found: Cosmo, Smoke Barbecue, Piccolino's, Cafe Rouge, Brown's, Pizza Express and, of course, Bill's.

    4
    « Quaint and friendly »

    The Best Western Cutlers is tucked away from the main roads of Sheffield but still in the centre of the city a stones throw from The Crucible. The rooms aren't particular big and the fixtures are traditional. However everything is clean and well maintained. Some rooms only have a shower rather then a bath so worth checking if you have a preference. Service is excellent. The receptionists are attentive and friendly with a quick check in and check out. The breakfast is superb. There is buffet fruit etc, but tea, coffee, toast and cooked breakfast are all made to order. Which I prefer as gives a more personal touch. The staff at breakfast are friendly and happy to attend to your request quickly and happily. Food is also of a high quality. Would have got 5 stars had the rooms been a little bigger. But still one of my top hotels in Sheffield.

    3
    « Worth 1 more chance »

    So as I like to start I have been around the block in Sheffield / Rotherham - 2 years worth of hotel receipts don't lie. This is my second stay here and couldn't be more different. Reasons I like the place: Great location - right in the middle of town, hidden away yet a stones throw from the bustle. Parking - book through the hotel and is free. This in Sheffield is like rocking horse sh... Staff - Very eager to please and make convo. They actually try to do their job well unlike some places. Professional. Rooms - I have problems here I will go into but in the general they are very clean and well finished. Furniture is polished wood (as opposed to plastic or laminated) and bathrooms are high end but not luxurious. Prices - I like to check this place as every now and then their rooms are a bargain but do fluctuate. It is the city center so this I cannot begrudge. Sounds great. In more detail then: The building is down a back alley by the curzon cinema. This is ok as it offers some seclusion but it does mean any noise echoes up and can be heard in your room if your windows are that side. Not great. It has been undergoing renovations to the main stairway now complete but I think modernization needs to continue as small (but non essential) areas still show their age such as glossy paint or doors. Some rooms are small but cosy and the windows large - great views of the cinema but shutting them at the top requires some acrobatics and unorthodox use of furniture. And the noise outside only drops. This room however ticked all the other boxes for a single traveler and everything worked well. The cheapest rooms are at the very top (4th floor, slowest lift in the world stairs stop at 3rd) and are bigger but with dated, ugly ceilings (I can live with that) and smaller windows. Unfortunately my experience was short lived as turning on the TV I found I had no signal as the RF plug was just a hole in the side where the receiver box was hanging. A little insisting I didn't want this fixed (how would that be achieved?) and I was moved to a superior room. Superior room - No ugly ceiling, bigger. T.V. worked, but the remote doesn't or only barely enough to switch it on. Small issue but big frustration. Grabbed a book and went for a bath (only the superior rooms seem to have baths) but the mixer didn't work. I had to run a shower with the plug in. Tried to warm the towels but the radiators don't have enough clearance for the thermostat to turn - literally a section of tile had been removed to no effect. The main radiator just refused to go beyond tepid and I could not get any heat out of either. No noise from the alley but a couple were arguing for about 2 hours in the hall / their room and I heard every word. Shame I couldn't turn the telly up. Beds have a tendency to be too soft and sag giving a aching back. despite it being a king bed it's still just two singles together which always annoys me but at least it meant 1 mattress was harder than the other. The pillows are huge but also too soft, this may be my issue as I'd compare them to the pillows at the holiday inn express where I got no sleep but which is nice enough otherwise. They were clean and fresh. SO one good experience, one pretty poor (and I still have to stay tonight again) but I got it at a good price. I may stay here again as I like the location / parking but I prefer the metropolitan for city stays if comparably priced .

    3
    « A small surprise »

    Lurking down a rather salubrious alleyway of one of Sheffield's main shopping streets is this hotel. I got rather a good deal here on a hotel booking site and I was staying in Sheffield prior to visiting family in South Yorkshire. without breakfast I got a ridiculously low rate, but then when I did find my room it was just an oversize broom cupboard. It's a long long time since I've slept in a single bed, funnily enough it wasn't that much of a problem. Your fellow feline traveller would have no worry about being swung around here, as they quite simply isn't room to do so. Having said that the space is reasonably well organised, and although the toilet and shower room is such a tight fit that the sink is actually located down the other end of the bedroom, for a one night stay it's absolutely capable with. The staff were friendly, although the location of the hotel wasn't in the most well lit and welcoming places. If you're just in Sheffield for a quick business trip and funding your accommodation yourself, then the rate here is considerably cheaper than the nearby Novotel, so why not give it a try

    4
    « Excellent management »

    Stayed at hotel for a Christmas party nearby Only stayed one night but location is close to all amenities and was easy to find. Rooms were good and very clean I had a problem with my room but as it occurred in the early hours I left it till the morning to raise the issue Spoke to Nichola Lucas who was the duty manager and the issue was sorted in seconds. I have to give credit to Nichola for her help and hope best western credit her for a job well done

    3
    « Swimming time »

    We were staying for the weekend as my son was competing at Ponds Forge. This meant that we need an earlier breakfast than their usual 8AM for the weekend. The night porter sorted out a selection of cerals which did the trick. The hotel offers free use of the NCP Arundel gate car park which is only round the corner and is only a five minute walk to the pool

    3
    « 2 Night stay »

    Great location!!! Very close to Sheffield Academy, crucible, lyceum and city hall theatres. Actually in the city centre! Secure parking in multistorey car park approx 150m away. We stayed on a 2 night b&b deal which I thought was good value for the location £148 Staff were very good friendly and helpful. Room 1 (405) was clean but dated we moved from this room because on a very windy stormy evening the room was cold with the curtains blowing. Our second room (306) was much warmer but slightly smaller and only had a hand held shower over the bath - not normal for a hotel in these modern times!! Breakfast was pretty good but the breakfast room felt unwelcoming (decor not staff) I would stop here again, it is clean reasonably priced and a fantastic location.

    4
    « Great staff »

    Not easiest to find but worth it. Central but quiet. Pleasant room. Helpful staff. I went with Tesco vouchers so excellent value. Room and communal areas look recently re-decorated. Access to breakfast down steep stairs so may be a concern for some

  • 4
    « Great location but noisy outside »

    Small room but spotless although no shower just a bath and hand held device. Our room smelt of curry the whole time but not offensive and presumed it was coming from outside. Staff super helpful especially with parking etc as no car park. Very noisy outside in alleys with late night drinker but nowt they can do about that. Reason for rating?? £54 for two for a night in a super clean room and the good staff.

    4
    « Handy for the theater »

    The cutlers is part of a chain , so don't expect too much. However. I enjoyed my night there. I got upgraded to a king size room. ( I think this was a Booking. Com thing) but I didn't enquire. So the room was fine. Staff were friendly. Breakfast was very nice. But the bad bits spoiled it a bit. We had a room at the front of the hotel and during the early hours, the youth of Sheffield decided to perform outside the window. The thing to watch out for here, is that the hotel was no car park. Local parking will cost £18.20. Which adds to your final bill. If you book direct through the hotel, they will pay this for you. Which then makes it cheaper than booking through a booking site.

    1
    « Shocking »

    No car park is fine but the hotel was a fair walk and difficult to find . When I arrived the lift was not working. I hot yo the room which was freezing and the top Windows would not close properly so banged in the wind all night. To add insult to injury because I booked with booking.com I could not use my loyalty card and the car park charged 18.50 for one nights stay. The hotel said if I had booked direct it would have been better but you font know that when you book and it's too late when you arrive

    3
    « No surprises »

    I stayed here for two nights during my latest UK tour. As a Best Western 3-star hotel you expect a certain quallity and it was delivered. But, chain hotels are also somewhat predictable and boring. Best Western Cutlers Hotel falls into that category. If you arrive by train as I did, the hotel is relatively close to the station and easy to find. As I skipped breakfast, I can't report on it. The free wifi worked OK. In summary, I got what I expected at this hotel, neither more nor less.

    3
    « Excellent location, excellent staff but »

    Our room had no working TV so they moved us - some TV but restricted, Staff tried everything to help but no technical staff on duty at night. Room itself was very good. The lift is the slowest we have ever experienced!

    4
    « Value for money hotel »

    Have staydd here quite a lot for business, they ard making improvements to facilities but these seem to take some time. Only one lift but it took six months to upgrade and even now it is very slow and you ars not sure if it is coming when called as the light does not stay on. New breakfast room is omly accssible by stairs however full seldction of cold items on thd buffet an cooked breakfast taken by order, although obviously ready and waiting in kitchen as it was served too quickly to all be freshly made. This timd round, I had a double room with a king sized bed, strange bayhroom facilitis as thd basin was part of ghe main room, shower and toilet only in the bathroom. The room I hac had a front facing window, these are largd wigh tiny windoss abovd that you cannot reach and aas open. Heating was on high but controllable but seems strange to wastd ghis heat. The downside of these rooms is the noise of deliveries to the buffet restaurant nearby, everyday around 6am without fail and with the window open better than any alarm ! This hotel is cheaper than quite a few in Sheffield, good outweighs ghd bad so worth a visit

    2
    « Lacklustre »

    Lacklustre in the extreme like so many city centre business hotels in the UK. My room had presumably at some point allowed smoking given the odour that greeted me on my arrival while a hook for the shower was another missing detail. The bar was deserted - understandably in a city of great pubs - and the location is down a pretty grim alleyway albeit opposite a Curzon cinema. Plenty of better options locally.

    5
    « Best Value. »

    This hotel is perfectly located for those who want to explore Sheffield. Whether you are a shopper (check out Rare and Racy books and Rag Parade on Division Street), a culture vulture (Crucible + Lyceum theatres, Graves + Millennium Galleries are all literally a couple of minutes away) or looking to experience the vibrant bars and restaurants this allows you to do them all. We got an online deal but would happily pay the full price in future. The room was spacious, comfortable and clean. Breakfast was superb and served in a very nice space indeed. Staff were friendly and helpful.

    4
    « GOOD LOCATION AND PRICE »

    This hotel is ideally located in the centre of Sheffield. All the staff I encountered were friendly and helpful. My room was clean and a good size with a very comfortable bed. This is a nice hotel in a good location for a reasonable price.

    4
    « Convient location and reasonable price »

    Lovely hotel, not the easiest to find as its down a narrow street and not visible from the main road. Our room was a reasonable size with a large bathroom complete with a shower and bath. The only two small things that could have improved our stay would have been the soap scum on the sink from the previous clients hadn't been there and also a hook for the shower head to attach to the wall so I didn't have hold it whilst showering. All the staff were first class and nothing was too much for them! Also if you do stay here make sure you park in the NCP car park which is a couple of minutes walk from the hotel, take your token into the hotel and they scan it on a machine which gives you discount for when you go to pay for the carpark we saved about £12 so it was well worth it. I would stay here again and I would also recommend it to friends and family.

  • 5
    « Best location! »

    Me and my friend stayed here because we were going to an event at the O2 academy which is less than a minutes walk! It was £44 and with our locations where we live it was cheaper to go halves on this hotel than a taxi! The car park is an ncp not free but you get a discount because you're staying at the hotel. Every single staff member was absolutely lovely and so accomodating. Only grumble was the showers don't move! Haha. Thanks for a great stay.

    5
    « Enjoyable stay »

    Booked one night stay with a discount price. Turned up and had a free upgrade to deluxe room. Room was lovely! Huge bed, nice details and facilities within the room, large bathroom, great shower. All very clean and tidy. The lady on reception was very friendly and helpful, as were the other staff. Lovely breakfast and service. Brilliant location if you stay in Sheffield.

    3
    « Well!!! »

    I booked this Hotel last minute and got a top floor room 400's. The water pressure is not great on the top floors but that may well be a city centre thing in Sheffield!! I arrived and checked in at 8.40, I asked what time the kitchen closed - "it already has sir" I was told. It is very unusual to find a kitchen closed at this time of the day. and I was surprised that the only food available to me would be a sandwich! After a long day I just wanted to unwind and eat a decent meal, not grab a sandwich!!! Not to be. I walked, found a lovely restaurant which I will review separately and came back to the hotel around 10:30 PM. When I returned to the room I checked the hotel information book in my room. I was somewhat surprised to see that actually room service was available till 9:30 PM with a limited but reasonable hot menu plus sandwiches. Needless to say I'm not impressed which is a shame as the Hotel is in a great location, is clean and tidy and offers comfortable rooms.

    5
    « One night stay »

    I stayed for one night here I found the staff on reception really helpful the night porter Paul is a very nice helpful person the room was very clean and tidy the breakfast was nice and all staff pleasant thank you very much

    4
    « Last minute booking - thanks to Khalil »

    We had a confusing booking process through Travel republic where we ended up the wrong side of a double booking. Khalil kindly kept us on a reserve list and called us when he had a booking. Great service, nice room and very convenient location.

    5
    « Great hotel in the centre of Sheffield »

    We have stayed here for 3 nights and the hotel was a great place to see Sheffield and surroundings. The rooms are OK sized but have a cozy feel and it looks well cared after. The receptionists are friendly and even let us check out at 1 so we didn't have to wait at the train station. Would definitely recommend!

    4
    « Way too hot »

    For once I booked a single room at a hotel and actually got a single room (number 211). We were greeted by a very nice receptionist and even though we arrived before the check I time of 2pm I only had a few minutes to wait for my room to be prepared and the lady putting the finishing touches to it came and fetched me from my friends room when I could go in. When I enquired about the heat she opened the high window for me. It was still way too hot but I found an electric fan in the wardrobe which did the trick and brought the temperature down enough for me actually get to sleep. The breakfast room is lovely and the waitress was very cheerful and happy and I felt that nothing was too much trouble for her. A very good start to the day and the breakfast was delicious. This is a handy hotel for city centre attractions and only a short walk from the station. Apart from the heat I really enjoyed my one night stay.

    2
    « Not recommended »

    Room 106 is ridiculously small. You have to step into the bathroom to go in and out of the room. You will need to call reception to open or close the windows. And even then it is doubtful, they will do it. I asked them to close my window, the person fiddled with the closing mechanism, said they'd closed it. But because of curtains and general lay out of the room, I couldn't verify immediately, and only a few minutes later discovered that the window was still half open. With (bin) lorries turning up outside the window at 5am every morning of my stay, plus late night drunk people fighting outside the (open) window, sleep quality was severely compromised WifI may be free, but it is also not strong enough that any of my devices would actually connect to it. If they did, they lost the connection again almost immediately. The breakfast is the most depressing I have had in a long while. Served down in the dungeon, even before 8o'clock there was only one (miniature) sweet pastry left, no savoury toppings for toasts available. the one-portion jam jars on the table were not checked for use. I opened one which obviously had already been used, who knows how long ago. I am certain I was the first person on that table that morning.

    5
    « Great Best Western in Sheffield »

    arrived & chap on reception could not do enough for us. He was on his own doing everything as the bar staff were not in yet. Rooms are very new & extremely comfortable. Corridor is out of date & needs work but this did not affect us Great value for money hotel in the heart of Sheffield

    5
    « Top Hotel ....very postmodern »

    Greg Dyke's own Sheffield hotel nr the Crucible is very chic. A great postmodern place with friendly staff. Five Star!!!!! I wonder if Rocket Ronnie or Stuart Bingham have used it as it is a quality gaff. This is a top hotel and the food at breakfast is of a high quality. The wifi is operative and the shower room had quality neo classical fittings as well as hot water.

 

Getting to the hotel ...

All directions
·From: Junction 33. Junction 33 of the M1 to Park Square roundabout. Take the fourth exit on the roundabout and follow brown signs for 'Heart Of The City' and then to the Best Western Sheffield City Centre Cutlers Hotel.