BEST WESTERN Plaza Hotel Saugatuck,  Saugatuck

4.0/5  - based on 272 guest reviews.
3457 Blue Star Highway, 49453-9400, Saugatuck, United States - See map
+1 269 857 7178 +1 269 857 7169

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 272 traveler reviews
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Welcome to the BEST WESTERN Plaza Hotel Saugatuck! When you're close to Oval Beach at our Saugatuck hotel, relaxation comes easily, and those long walks on the sandy beaches are the perfect start to your vacation. Enjoy being close to downtown Saugatuck and surrounded by great attractions. Spend the day golfing at Clearbrook Country Club, just minutes from our Saugatuck hotel. The Saugatuck Art Gallery is a must see and a welcome touch of culture for any vacationer. However, while there's plenty to do and see nearby, some guests prefer to kick back and enjoy all the amenities right at their fingertips. The indoor pool and brand new beds make you feel right at home. Relax with your 40-inch flat screen TVs with 100+ channels. The free continental breakfast with fresh waffles, pastries and fruits is just what you need to get your day started. Indulge in a cereal bar and a selection of yogurt, and complete the most important meal of the day with endless chilled juices or 100% Arabica coffee. Close to Michigan State Park, enjoying the great outdoors is why many guests choose to stay at our Saugatuck hotel. You're near everything here, from the beaches to hiking trails, camping spots and great dining or shopping. The downtown area has endless boutiques and shops where you can pick up one of a kind treasures or souvenirs. At our Saugatuck hotel, we also welcome a lot of business travelers who enjoy the short commutes and luxurious bedding. Some of our guests are employees of LG Chem, Saugatuck Brewing Company®, Haworth Douglas Michigan Plant or Johnson & Johnson. If you're here to take care of business, it's easy to do so in quiet, spacious rooms designed with comfort in mind. If our friendly staff can do anything more to make your stay more pleasant, just let us know. We're committed to making your stay the best it can be. Reserve your next stay at the BEST WESTERN Plaza Hotel Saugatuck now and get ready for a rejuvenating trip! Enjoy your stay.

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Room 1

Guest reviews


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based on 272 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
92
Verygood
 
83
Medium
 
64
Poor
 
19
Horrible
 
14
Business Business 18
Couples Couples 88
Family Family 93
Friends getaway Friends getaway 49
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plaza Hotel Saugatuck,Saugatuck
  • 5
    « Excellent motel! »

    We were very impressed by this motel! The highlight was the way that the staff went out of their way to make our stay very comfortable. They were curteous and checked to see that we were comfortable and satisfied many times. For example, a family member who was in a wheelchair was asked if she needed assistance and if she was happy with the serve yourself continental breakfast. (The items and utensils were replenished many times). When we went to the hot tub we were asked if the water temperature was the way we liked it. That staff member checked on us frequently. The staff at the front desk were also extremely friendly and made every effort to make our stay comfortable and pleasant. During our stay we began to realize that the staff was exemplary. The room that we stayed in was clean and comfortable. The motel is very convenient to both downtown Saugatuck and Douglas and all of the attractions. While it's on a highway there are numerous trees around the motel which makes it pretty. The rate is a bargain especially considering all that you get.

    5
    « Good place to stay for value and service »

    Got a good rate for three nights plus a free generous breakfast each morning. Beds and pillows were more than comfortable. I brought my own pillow but didn't need it. Room decor was nice and the room was comfortable. Internet service worked fine. Quiet room. Prompt and thorough housekeeping each day. Helpful and courteous staff. Good security and ample parking near the hotel.

    5
    « A pleasant Experience »

    I had to go to Douglas, MI for business. Your hotel was very accommodating and comfortable. The rooms were clean, the breakfast was timely and delicious, the staff was helpful and polite. I used the pool and jacuzzi. It was a very pleasant experience.

    3
    « Very average hotel »

    Clean. For $125/night, not exceptional. Everything was average. We stayed at a Hyatt the next night in a beautiful, new, luxurious hotel for $85/night, which made the Best Western even more average. Hotels around Saugatuck were pricey, even in the off-season of October.

    4
    « Super soft pillow cases & very comfy beds but crowded, small breakfast area that ran out of food »

    The staff was friendly but extremely slow. The check-in process when using a BW gift card should not take 20 minutes. This should be an easy thing to do, as it has been during our last BW stays without any delay. Additionally, I had to explain 5 times to an older gentleman that I needed to get my food out of the freezer in the laundry room. People in the service industry must speak a higher standard of English, at the very least, they should understand it. Also, we have stayed at more than a dozen BW in the last several months and have never been asked to pay another $25 or more to take advantage of the available complimentary upgrade (if it is available) for a platinum member. We did not receive the upgrade despite there having been plenty of rooms available. We decided not to pay the extra money to get the "complimentary" upgrade. The breakfast area was small and crowded and certain foods ran out during the breakfast period. It is a convenient location to downtown Saugatuk and the water.

    3
    « Its Okay for the money »

    It could be cleaner, there was broken tiles in the bathroom and mold along the bottom of tub. The beds sleep good and breakfast was good. Nice quiet location. A little ways from town but that was okay for us.

    5
    « Off Season »

    It's so beautifully worn-out by years of abuse from family summer vacations ... Every fall I stay here one night...always for under $100.00...just check in and if anything seems unclean or broken just ask the manager to address it...ah...But come June 1st say a prayer because Suckatuck is booked...Cop shop right next door so sleepy time

    4
    « Great stay for a great cause »

    We were in town for the renovations of the grounds around the Saugatuck Felt Mansion and stayed at the Best Western Plaza Hotel. Rooms were very clean, check in went smooth, and continental breakfast was more than expected. The Best Western team made us feel very welcome and appreciative of our business.

    4
    « Girls weekend »

    Personnel are friendly and attentive to any issues, they accommodated our request for adjoining rooms which made it very nice. The breakfasts had a variety of fresh fruit, eggs, cereals, etc. everything was clean and refreshed frequently. The rooms were a decent size and clean, with firm beds. The rooms were quiet at night. The hotel is about two miles from downtown Saugatuck. No elevator but the stairs were not difficult but you should ask for first floor if that is of concern. I would definitely stay here again.

    3
    « Good breakfast »

    Decent hotel. Strangely, has a second floor but no elevators. Friendly, hard-working staff. Good breakfast. The pool is clean. Not much in the immediate area. Bring your bike; it's a short ride to downtown Saugatuck.

  • 3
    « A Nice Place to Stay »

    Our family visited the Best Western for a brief visit to the Saugatuck area. The hotel is conveniently located to all activities in the area. Our check in was easy and the front desk staff were very pleasant. Our room was neat and clean. The hotel was not noisy. The indoor pool/workout area was very relaxing. The complimentary breakfast was fantastic and plentiful. Overall, this hotel was nice comfortable place to stay and a good value.

    4
    « I recommend this facility »

    Check-in was prompt, room was clean and tidy and comfortable, breakfast was great. We chose scrambled eggs, bacon, sausage, rolls and muffins, juice, coffee, and bananas. We would stay here again, it provided easy access to Saugatuck.

    5
    « Great place with friendly staff »

    We enjoyed our stay. Comfortable, clean, and affordable rooms with comfy beds! The staff was friendly, knowledgeable, and fast wirh both check ins and at check it. The breakfast was hot ready and excellent! Will stay here everytime i come to town.

    4
    « Nice surprise »

    I get weary of staying at BW hotels because of a poor experience but this place was great. Very nice and super friendly staff. Room was very comfortable and had great pillows. We had 2 nights of great rest and we would definitely stay here again. The only thing that wasn't that great was the breakfast but we didn't expect much in the first place.

    2
    « Very disappointing »

    I do not know how this could be rated the #2 hotel in Saugatuck. The place is dark and musty and very over priced. We paid $289 for a "suite" which merely consisted of a regular room having a small couch rather than a chair. The hotel seems like it has not been updated in 20-25 years. We were scheduled to stay for two nights but left after one night because we could not stand the place. We went over to the Hotel Saugatuck for the same price and rented a new cottage with fresh surroundings and clean furniture, a fireplace, rainforest shower and bathtub for two . . . Plus the Hotel Saugatuck is within walking distance of downtown which is a big plus considering parking in Saugatuck can be difficult.

    1
    « Cockroaches, broken smoke detector and unsafe food service practices . . . »

    We had cockroaches visible on the TV entertainment center within 5 minutes of checking in. We were offered a refund but being late on a Friday night during a busy tourist season, it was impossible to find a vacant room in the area, and driving over 200 miles back home was not an option. We switched rooms and within 12 hours had more cockroaches in the new room. In addition, our smoke detector/carbon monoxide detector started chirping in the wee hours of the morning, which we understand can happen but it disrupted our sleep. Thirdly, the front desk staff was observed on two different mornings walking from behind the desk after helping a customer, to the food service area, and without washing their hands or wearing gloves before handling food. I am a public health employee and a nurse, and nothing I experienced at this hotel would pass a health inspection. I have stayed with Best Western all over the United States and have always been pleased. This experience changed my mind and will make me re-think my future reservations.

    4
    « Good place to spend night »

    Convenient Location, wanted to stay at standard hotel due to infant. Clean facility. Friendly Staff. They allowed us to check out late however this is bit expensive than holland best Western. will go back for sure.

    1
    « Room was not cleaned »

    There was black hair on the shower wall, I am blonde. There was urine stains on the seat and the base of the toilet, stains on the door jamb, no tissue in the dispenser, popsicle melted in the freezer, room needed to be dusted, and dirty water in plastic container under the air conditioner. We called the front desk and asked to be moved to another room, they said they would send someone to clean the room. We were ok with that. Housekeeping came and did not wait for me to open the door, used her pass key and just came in, I was changing at the time. She broke the chain that was hooked, which obviously did not work anyway. She brought a dry washcloth to clean with. She was going to send someone up to fix the chain, so we waited and no one came up. We missed our dinner reservations and chain was never fixed. We checked out and spent the night at Captains Quarters about a 1/2 mile away, clean and efficient.

    5
    « Happy guests, enjoying staying at this hotel! »

    This is our second year at Best Western here in Saugatuck and we just loved it! Our kids love to swim in swimming pool and enjoy Jacuzzi as well. Breakfast offers lot of different choices including our favorite Belgian Waffle, breakfast sausage, bacon, eggs, are fresh made; oatmeal, fruit yogurt, muffins, bagels, cinnamon rolls, juices, watermelon, bananas, apples, cereals, almonds, nuts, m&m. In addition, coffee is available all day long. Also, I am very thankful for computer/printer availability to complete my business sale. We used small gym regularly which includes stationary bike, treadmill, elliptical machine and rack with variety of dumbbells while watching TV. Staff is very helpful and friendly. We are looking forward next year to spend our vacation at BW Saugatuck, Michigan. Definitely recommend it!

    2
    « Try somewhere else »

    We had a really positive experience when we booked a Best Western in Tennessee, which is why we took a chance at this place. A few things this hotel has going for it: courteous staff, convenient to the beach and downtown Saugatuck & Douglas. This is a difficult review to write because I know the staff was constantly asking how our stay was, but frankly I didn't have the heart to tell them that the property was just unclean to me. On the macro level, the paint job in the hallways looked like several (unsuccessful) attempts were made to get it right, there was shoddy workmanship on the bead board trim in the hallways (where clothing or beach towels could easily snag on exposed nails walking by), and our "safety chain" on the interior of our room door was not secure and looked like it had been put in with a very short (1/2"?) screw that I could twist with my fingers. Our TV had fingerprints on it, and the TV stand was dirty. When I exited the shower on our first night, I saw that someone had written all over the mirror, which means that housekeeping doesn't wash the mirror at all between guests? The garbage cans in the room where thrown in haphazardly, and the luggage rack/stand was not meant for bags more than 10-15 pounds I don't think? My son wanted to be in the pool, which was fine, but it had clearly been over chlorinated, so we didn't stay long. Also, there was a pill bug that crawled in front of my shoe on the pool deck and that was enough for me. Breakfast was okay, but warm foods (eggs, sausage/bacon) were barely that. We stayed for 2 nights because 1) we didn't arrive until late on Sunday, and 2) we were only going to spend our time sleeping there and wasn't worth the hassle to move. Really disappointing after our stay at a BW in Knoxville, but I'm assuming these are franchise-owned and not much can be done?

  • 4
    « Just right for sleeping after a full day »

    Nice place to stay while visiting Saugatuck, Michigan. Close enough to get to everything and very comfortable to come back to after a day of shopping activities, sight seeing, etc.. Breakfast was good but don't get there too late as seating is limited.

    5
    « Excellent Hotel »

    Me, my wife and adult son stayed in the king suite for three nights. Me and my wife's room had one separate room with a king size bed, a jacuzzi, tv, and a door that shuts but doesn't lock. But the door automatically closes after walking in it. The other room my son slept in had a queen size bed and a couch that can pull out into another bed. It also had a tv. There's also a little kitchen with a sink, mini fridge, microwave. The bathroom was good with two rolls of toilet paper on fixtures and a shower. This suite can easily hold four adults. We were satisfied with having a large enough room for comfort and privacy. The hotel is about a 10 min drive to Oval Beach and 5 minute drive to downtown Saugatuck. It's very well run and Peter and the staff were nice and helpful. We were happy with the free breakfast. It had hot oatmeal, yogurt, cereals, hard boiled eggs, scrambled eggs, bacon, sausage, waffles, peanut butter, honey, jelly, breads, pastries, milk, coffee. One day it rained and we came back to the hotel from Oval Beach and spent a few hours in the pool area. The hot tub in the pool area was a treat as the water was very hot and had surprisingly strong water jets that go into your back. This relaxed me tremendously as the water jets seemed much stronger than the ones at LA Fitness. I also took a dip in the pool and it was refreshing. There's also a workout room next to the pool area that has dumbbells on a rack, a treadmill and other cardio stuff. There was also a tv in the workout room. The only complaint I could think of was the hotel is hard to see from the Blue Star Highway as the Best Western sign is small and sits on the ground and does not go near far enough out on the highway where people can easily identify the hotel. It kind of sits back on the property. I almost passed it a few times coming back to the hotel from downtown Saugatuck and from Oval Beach. I would definitely stay here again.

    4
    « Nice quiet gem outside Saugatuck »

    This hotel is quiet, clean and right outside Saugatuck. The staff goes out of their way to help. Breakfast is hot and quite extensive. Saugatuck is a nice little port city. Will definitely recommend it!

    4
    « Beautful area »

    We stayed at the Best Western in Saugatuck it is centrally located to shops, restaurants, Kalamazoo river. And a short run to Holland another nice area to visit. Family run hotel very friendly staff, clean rooms and a large variety of foods for breakfast. Only down side was the pool it was small and lighting was dark. Overall a good place to stay.

    4
    « Nice place near Saugatuck »

    I've been to a few Best Western's and this is one of the better ones. It's no frills, and provides a nice base for your day trips to the beach or downtown Saugatuck. The room was comfortable and seems to be maintained well. The breakfast and coffee in the morning was a nice touch.

    5
    « EXCELLENT »

    Hotel looked newly painted and decorated, bathrooms were also updated. Room was clean, quiet, comfortable. Staff were very patient and helpful, including housekeeping. Housekeeping was excellent! The outer appearance of the hotel is beautiful.

    5
    « Great Place to Stay »

    Great hotel in Saugatuck! Staff is super friendly and helpful, rooms are clean and breakfast is good. Great location to all the attractions in town and in Holland. Would definitely stay here again and recommend it.

    3
    « Girls weekend out, »

    A weekend away with good friends. Beautiful weather, great food. The hotel was very clean and the room was comfortable. We shopped, ate and shopped more. There are lovely shops with great styles and more than enough choices. Take a drive enjoy the hotel and this lovely town.

    4
    « Quick getaway! »

    The hotel was very clean, very family oriented with the pool. Courteous staff, nice hot, continental breakfast buffet. We had a king room with Jacuzzi tub, and the bed was comfortable, the tub was pretty new. I would stay there again.

    3
    « Adequate. Very friendly staff. Very pricy for what it is. »

    Kinda pricy but I guess if you want to stay in or around Saugatuck in the summer months, you've got to be prepared to pay for it. We booked pretty last minute this trip and our usual favorite accommodations were unavailable. This hotel is outside of town on the Blue Star Highway, just west of I-96. It's healthy walking distance to town but if you have bicycles, it's a nice ride and the Interurban shuttle will be happy to pick you up and drop you off if you'd rather not drive around the area. The weekend fee was over $200/night plus tax in July and that got us a bed and the usual hotel style breakfast. I think we may have paid a bit of a premium because of our late booking. Sadly, it's still a roadside hotel with minimal perks in spite of the price. The pillows are uniformly lumpy and the walls are extremely thin. Fortunately, the clientele were not of the raucous variety but even quiet talking and a low volume TV were still very audible from the next room. I'm glad I brought my earplugs! All the staff was really nice and I think if you need shampoo for more than one person, they'd be happy to provide you with another wee bottle. The room has a nice sized fridge that is great for left-overs, lunch stuff and drinks. One morning we arrived at breakfast right before the closing time and were impressed to find that it looked as well stocked as it did the previous morning when we arrived earlier. And we had a delightful surprise of fresh Michigan cherries in addition to the usual watermelon, apple, and banana selection. I usually stay in a bed and breakfast or airbnb and will continue to do so but the Best Western was a reasonable alternative when everything else was fully booked. Considering the prime location of this Best Western and the rate that is charged, reviews would probably improve greatly if a few updates were made to the rooms ? better mattresses and pillows and thicker towels would be a great start.

  • 5
    « best western hotel saugatuck, michigan »

    mr.patel and his staff made this a most enjoyable stay away from home. kind ,courteous, friendly from check in to check out. clean updated property, good and plentiful food, helpfull in directions. conveniently located to everything including 5 mins. to oval beach. we also booked our children here for their vacation in 2 months. we highly recommend this facility to stay when in the area. clean indoor pool and hot tub, neat clean rooms, we will be back as you are treated as friends more than just a guest. and the coffee is always ready for you

    5
    « This Hotel is great! »

    We just stayed last weekend and it was wonderful! The beds were comfortable, the entire hotel and grounds were nicely maintained. The breakfast was very good and even though it was a fully booked weekend they did not run out of items and brought out fresh things when asked for even with only 10 minutes remaining to serve. The managers were very nice and friendly in a genuine way. I believe this is family owned and ran hotel and that makes a difference because they try harder than the "big boys."

    4
    « Clean / Conveinient »

    It was clean,nice beds and TV and close to all the parks and attractions.The Grounds very well kept.could use larger sign /lights by road to see at night.Overall good value for the money.Would stay here again.

    3
    « Just OK »

    I tend not to stay at Best Western hotels because I do not like the quality. On this occasion I couldn't find anything else available, so I had no choice. Location is good, just 5 minutes away from downtown Saugatuck by car. Breakfast is included and is decent: cereals, a few fruits, toasts, bagels and a few hot items like waffles, eggs and bacon. The carpet in our room did not smell well, so that was unpleasant. Rest of the room was clean. Room had a refrigerator and a good size TV. Room had not been updated in a while. Hotel has a small swimming pool open until 11pm. Good alternative for kids when the weather is kind of cold. Most of the accommodations in Saugatuck are B&B, with rooms having only one bed and kind of expensive. So if you are coming with a family you need a more affordable option. This is one of the few full size hotels in the area and it could become the hotel of choice for many if it was somewhat renovated (i.e., carpets changed, furniture updated). Then again, maybe this is Best Western quality after all.

    5
    « nice clean and great food »

    we wanted to take dune ride in the morning and came past this best western. quiet clean happy people great great hot food and plenty of it. will stay there again when in the area. about two blocks up the road from the boat cruise and the dune ride. both were great. and not very pricey. fun fun fun and we are in our 70`s nothing like this in iowa

    3
    « OK Property »

    Hotel is satisfactory and well maintained. It's just overpriced. Probably worth about $80 at most and not $140. Fairly good location as you're a couple of miles from Saugatuck and Douglas. Beaches are a little further.

    3
    « OK for one night maybe »

    Booked 2 rooms online traveling with daughter and her husbathing nd and toddler. First negative: no elevator and our rooms were on 2nd floor. Second negative: sheets did not cover the double bed mattress and while trying to tuck ours in, I discovered a very large, dark stain on the side of boxsprings that made us wonder if someone had been murdered in it. Minimally clean. The fire alarm battery was screaming and it took more than an hour for the manager to come up, turn it off and change battery. I had the feeling the poor man was a one-man show, trying to do too much himself. All furnishings tired and worn. Would not stay there again.

    5
    « Family Getaway »

    This was a very nice, very clean place to stay. The pool was in clean and excellent shape. The breakfast was better than expected. We have a one year old who still likes his whole milk warm so it was nice to have a mini fridge and microwave in our room.

    5
    « Enjoyable Stay »

    I spent two nights at the Best Western Plaza Hotel in Saugatuck, MI. The room was clean and adequate. The staff were pleasant and helpful. The free breakfast offered more variety than most hotels. Overall, it was a good experience.

    4
    « A Pleasant and Peaceful Visit »

    The room was clean and the beds were comfortable. I was pleased that there was a refrigerator. I appreciated the peace and quiet. If we had neighbors, I did not hear them. We took advantage of the pool and hot tub - a perfect way to relax after a day of walking. Conveniently just over a mile from downtown, we would have walked there, but the weather did not cooperate. We checked out the continental breakfast, but decided to go out to eat instead. The hotel staff that we encountered were helpful, friendly and smiling. We opted out of housekeeping during our brief stay, but we saw the same Housekeeper every morning as we left. She always greeted us with a smile and "How are you?" It was a pleasant and peaceful stay.

  • 5
    « Excellent Service »

    This place was recommended to us and we were happy to find it just as friendly and clean as promised. We were there only one night so we didn't have time to try the exercise room or the pool. We were impressed by the care and friendliness of the staff. I would recommend this hotel to any of our friends visiting Saugatuck.

    5
    « The BEST! »

    Clean and friendly, comfortable bed and nice size room. Reception was speedy and again, friendly. Breakfast was lovely and served with a smile. We will positively stay here again when we travel for pleasure.

    5
    « Bestwestern again »

    Its been a number of years since my last stay, but the service and locations remain excellent . The Saugatuck, Mi location is well located near the hub of activities. They provide excellent facilities and the rooms come equipped with a refrigerator in addition to the other amenities that you expect or want. Come to Saugatuck, Mi and enjoy.

    5
    « Good value and good location »

    I was very pleased with the hotel. When we arrived, the guy behind the desk was very welcoming and friendly. The hotel was very clean, the breakfast had good choices (waffles, eggs, bacon, sausage, baked goods and fruits, the wifi was free and worked. No complaints from me. The location was perfect as only 5 minutes from downtown Saugatuck. I'd definitely stay there again.

    5
    « Very nice accommodations. »

    Very nice clean room. Great full breakfast. Friendly staff. Expensive during the height of the season but price may be negotiable if you are quoted a cheaper price at an equivalent hotel. Can't check in until 3:00 pm but they let us check in a little earlier once a room was cleaned.

    4
    « Nice quiet stay! »

    Room was clean, the pool was nice and warm. It wasn't busy. We had one of the suites with the Jacuzzi which was nice. Has a nice little kitchenette with a dining nook. Short drive to Saugatuck Brewing and the town. We would stay again. The price was good versus what we usually pay for a B&B there.

    4
    « overnighter »

    Overall for the price at this location I would say this was a pretty good value. Could use a little more attention to detail for vacuuming etc but no complaints on the comfort of the beds. Breakfast was WONDERFUL! It said continental breakfast, it was a full breakfast with bacon, sausage, scrabbled eggs and fresh watermelon. It was delicious. Very helpful staff and pleasant. For the area of Saugatuck I would recommend, quite and peaceful. Rates much more reasonable than almost anyone else.

    5
    « Great updated hotel »

    They were amazing! Great price. Great family owned. Can't wait to come back. They are updated clean rooms. They make sure your needs are met. The breakfast was hot and ready when we got up. YUM! Not your standard hotel breakfast.

    5
    « Nice property! »

    The staff were friendly and accommodating (we asked to check out late), and we liked having an indoor pool and hot tub. The location is very close to the downtown area and on the main roadway in and out of town.

    5
    « Uneventful in the best possible way »

    Everything was just as it should be - courteous staff, and everything worked the way it should. All hotel stays should be just like this. Breakfast was just like other Best Westerns and the hotel is very close to downtown Saugatuk as well as Douglas and New Holland.

  • 4
    « Good Deal for the Price »

    In general, I found this Best Western to be a good deal for the price... good staff, clean- with lots of amenities, and good continental breakfast (with healthy items, actually!) I definitely recommend them.

    3
    « If you need a place... »

    My wife and I spent a few days in the area. We decided to stay here based on its location. It was an average room. Room was clean but small. The bed was really firm if that is what you like. The front desk staff was very nice. We used the hot tub which was a pretty good size. Nothing really special about the place. It is what it is. Next time we are going to try a bed and breakfast.

    5
    « A great place to stay »

    My wife and another couple stayed here for two nights. This is a great place to stay if you want to enjoy the Saugatuck, Douglas and Holland areas. The hotel staff is very polite, caring and helpful. Every time we encountered one of the staff, they wanted to know if everything was alright and if they could help us in any way. The facility was also very clean and quiet and the rooms and beds were very comfortable. My wife and our friends love to walk every day for exercise and they really enjoyed the surrounding neighborhoods and environment. It was a little over a mile to the heart of downtown Saugatuck and they enjoyed their walk there every day. Not being a walker, I drove and found the area easy to navigate. The complimentary breakfast was good with many selections of breakfast foods. We highly recommend this hotel for convenience, cleanliness, comfort, economy and friendliness.

    5
    « excellent customer service »

    customer service was top notch. location was very convenient, better than it appeared when just looking at a map. easy access to Saugatuck, Douglas, and Holland. the offered breakfast was well rounded. we would definitely recommend to anyone in the future.

    4
    « quite, well located. reasonable price given the location »

    We stayed here one nice so we could visit Holland MI, the next morning. All the hotels in this area are pricey. This one at least offered reasonable value in my eye. Room clean, Wifi worked fine, and breakfast was a nice treat in the morning. As for supper, we ended up driving down to the dock area and found some interesting restaurants. The hotel recommended (in their room guide book), was the local golf course... and we all know how much they can be. As it turned out it was closed.

    5
    « Tulip Time with the Girls »

    Hotel staff are very considerate and caring about your needs during your stay. Breakfast was good, fresh. Pool had a good temperature and towels were available. Room was clean and comfortable. Easily accessible to the highway....convenient to the attractions we came for. If we needed anything the staff attended to our needs promptly.

    5
    « Great time! »

    My wife & I recently stopped in Saugatuck Michigan & we stayed at the Best Western on Blue Star Highway. We had a great stay. We were in a king whirlpool room that was perfect. Clean, functional & comfortable. Service was courteous & helpful & the morning breakfast was as good as it gets. Bravo Best Western, we'll be back!

    3
    « Pricey for what you get »

    This hotel is OK; comfortable and quiet. But for the prices they charge, I would expect better quality towels and a better hot breakfast selection. Also the TV had a high def screen but no high def cables, and the resolution was too big for the screen.

    4
    « A little pricey, but nice ! »

    We planned visiting the Tulip Festival in Holland and found the pricing for all the holtel to include bestwestern quite high. Thats when i found this one only 13miles outside/distant from holland. The hotal turned out to be the interior type and well maintained, along with the hotel employees very helpful and friendly.

    5
    « Great place to visit »

    We were in the area for the Holland Tulip Festival and had a hard time leaving this area to go to Holland. The Best Western is wonderfully situated for both areas, has a GREAT breakfast, real nice pool and hot tub. In addition, the staff was great.

  • 4
    « Property Is Fine, Staff Needs Some Work »

    We checked in with confirmed reservations for our room. When we pulled in, the lot was empty save for one other car, the lobby was empty as well. Given these conditions, you would expect the attendant at the desk to have adequate opportunity to provide good customer service. Instead we were greeted quite abruptly, almost rudely, like we were an unwelcome intrusion. We got through the uncomfortable check-in process and went to our room to be pleasantly surprised. The room was spacious enough, comfortably appointed and very clean. I also liked that it had a window that could be opened for fresh air, if you so choose. The location is very quiet and reasonably close to the town of Saugatuck or also to hop back on the highway to go into Holland. Be advised that the property does not have an elevator, and that rooms close to the hot tub / pool area might have chlorine smells to contend with. There is a pretty standard breakfast bar included with your stay. Repeated intreractions with desk staff convinced me that they sorely need to polish their customer service skills. Otherwise the property itself is a good option for the area.

    5
    « Quiet near several locations »

    Came to see the tulips this spring and decided to stay someplace new. Chose this hotel b/c of location and value. Service was excellent, family owned with caring staff. Room was clean with mini-frig which wasn't listed on website! Used fitness room and hot-tub all well taken care of. Had breakfast right at end of time and only grabbed a muffin but had nice selection. Will return again.

    5
    « I slept like a baby »

    The room was clean and quiet. I used the hot tub. Everything in the room worked. The towels in the room were decent. I like the choose of soft and firm pillows. I choose soft pillows. Fresh fruit was available for breakfast. My only complaint is that they did not have real butter at breakfast. The coffee was good.

    4
    « Clean, quiet, safe, but nothing remarkable. »

    We needed a place to stay overnight with a child headed to Hope College. This hotel is less than 15 min from downtown Holland and 10 min from downtown Saugatuck and was highly rated on TripAdvisor - so we took a chance. The staff is very friendly. The hotel is clean and quiet and just down the street from a State Police post. Nothing remarkable however. Free wifi internet worked well. Continental breakfast is just the essentials with coffee, toast, waffle maker, cereal - we passed. They have a pool and Jacuzzi we saw others using. It was very affordable and just what we needed for one night. Would recommend, but keep your expectations modest.

    5
    « Comfortable beds great complimentary breakfast »

    Had a great time very comfortable beds nice looking room lots of TV channels Direct TV and a nice hot breakfast with sausage and eggs basically made to order and a great selection of cold items as well vending machines were quite pricey $2 for a pop is a little crazy and the snacks were overpriced as well great service friendly staff quickest check and I've ever had with a hotel I would definitely stay here again

    4
    « VERY good room for the money..... »

    We took our kids for an overnight stay to this Hotel this weekend. It was a VERY good value for the money. It's early April so we only paid $90 for a room with 2 queen beds. The room was very clean and everything was well stocked and professional. The breakfast was better than most Hotels with a "free" breakfast. Fruit, Bagels, Cereal, eggs, waffles, juice, milk and sausage patties ensured the fact that our kids would be full and saved us about $40 on breakfast. The Patel family owns this Hotel and every one of them was very nice, professional and friendly. I won't hesitate to stay here again. I didn't rate it 5 stars as the pool and hot tub were a little small, but no big deal in the end. VERY good value for the money!

    5
    « An excellent place to stay in Saugatuck »

    This is a good hotel for the business traveller who wants a nicely appointed, quiet hotel in the Saugatuck/Douglas area; the rooms are clean and nicely decorated, and the internet service is easy and fast to use. The staff are really friendly and helpful, and asked me repeatedly what they could do to make my stay better (which I really appreciated)! The breakfast is very nice; there is a good selection of hot/cold items and plenty of it, as well.

    5
    « Great Hotel »

    Very clean hotel that was recently renovated. Friendly and courteous staff. The hotel is within walking distance to downtown Saugatuck with easy access to major highways. I will be staying here again during future visits to Saugatuck.

    5
    « Highly Recommended »

    Excellent hotel. Clean, comfortable, modern room with with up-to-date decor. The bathroom was much nicer than I was expecting (such as the granite counter top). The indoor pool and whirlpool is very nice also. I will stay in this hotel again.

    5
    « Work Stay »

    My stay was great. I stay there in wintertime just about every year. Only when the weather gets too bad to drive home which is about 20 miles one way. I work down the road from the Best Western late at night so it is convenient for me. Staff are real friendly, always happy to see you back. Exterior and interior are always real clean. Rooms are real clean. They have Continental breakfast. Coffee maker's in rooms as well as with Continental Breakfast. Microwaves and refrigerators as well in rooms. There is indoor pool, though I have not had chance to use yet. There is also workout room available. Local information on dining and things to do available.

  • 5
    « Great place »

    We were made to feel at home by the sweet staff, we enjoyed the clean & up to date facilities. Big flat screen, comfortable beds, near to attractions... The breakfast was great as well! We will come back for sure!

    3
    « Nothing bad »

    This is an average hotel with clean rooms, clean facilities, a decent pool and an average breakfast. Nothing negative to report. Staff members were very friendly and very upbeat. Outside the downtown area, but not too far away. A good location fro the freeway.

    5
    « great hotel »

    this is a good hotel. this hotel is quiet place very good breakfast good internet the service is excellent they have many channel they have a good wake up services the front desk is nice the lobby is new granite counter top

    4
    « Pleasant stay even though we were rarely there. Good location for the areas we wanted to visit. »

    Everything was great except the WI-FI. Every time we tried to use it we were kicked off. That was frustrating but otherwise from that everything was very nice. Continental Breakfast was nice with lots to choose from.

    5
    « GREAT STAFF! »

    I love the staff here and the accommodations are high quality, clean & modern. I stay here often on business and pleasure because in addition to the above ratings; the hotel is located conveniently to nearby dining, beaches, biking trails, shopping, outdoor recreation. It is minutes from Saugatuck, Holland & Grand Rapids,

    4
    « Visit to Saugatuck »

    I found the hotel to be very affordable during there busy season and comfortable. The staff was very accommodating and friendly. I really enjoyed my visit and the hospitality. I would highly recommend the Best Western to any family or friends traveling into Saugatuck or Douglas. The rooms were clean and all amenity's were as advertised.

    4
    « Nice hotel with caring staff »

    Very nice hotel with new beds and decor. Modern wall colors and furnishings. Pool was a bit cold but everything else was great! Hot tub was great! Staff was friendly and on top of everything! Hotel has been updated and very attractive.

    3
    « clean room fair price »

    My stay was in January in the off season. I was able to get a nice clean room for $69. The check in/out process was quick and easy. Its location was about a mile from the downtown area. The prices in town can be $250-$300 a night

    5
    « Amazing value! »

    We booked a weekend trip last minute to take the kids for some fun in the snow. This hotel was very inexpensive but we had an amazing time. Room was large and clean. Fridge for leftovers. We visited the pool three times. Once after checkout! The staff was so friendly and helpful. We will definitely be back.

    5
    « Great Value »

    I really enjoyed my stay it was relaxing and the area is beautiful. Service was exceptional. My check in was very efficient. Our room, # 26 was very clean. I will stay there next time I visit the area.

  • 3
    « Ok for a night »

    My wife and I stayed overnight and found this would be a good place for a night. The staff was friendly but the lobby crowded with furniture from some of the rooms.when we arrived so this did not leave a good starting impression. The room was clean but very spartan in amenities. The bed was at best OK. I travel for a living and spend many nights in hotels. This one is one I would stay at only if I need it for a cheap price.

    3
    « Not bad, could be better »

    The stay was good. Staff very friendly Need to work on cleaning certain areas. Pool was nice. Good Wi-Fi and TV. Room was clean, except for deep cleaning, dusting lamps etc. Over all not bad. Suited our purpose for a family get together.

    2
    « Poor attitude from staff »

    Staff was unwilling to accommodate our room request. The WiFi was terrible, and the room key cards didn't work well. They also charged us the full rack rate, which was absurd. I've stayed at much nicer hotels that cost much less.

    3
    « Nice clean place »

    This is a nice place. It is clean and quiet. The price is reasonable for the area. It is a basic hotel with nothing fancy. The breakfast is good with your typical selections. Convenient location near the city. We were given an AARP discount on check in but it was not reflected on the bill. It was corrected when checking out.

    5
    « Very accommodating staff »

    The entire staff; front desk, housekeeping and breakfast room, were most welcoming and frequently asked if everything was OK. Rooms were well maintained and breakfast was very good. The downside for some is that the hotel has two floors and no elevator. Great location for Saugatuck visit. One mile to town and 1/2 mile from golf course.

    4
    « Clean, good staff, good value »

    I like this place. It is quiet, comfortable beds, nice lobby, many breakfast items (even a couple protein items) good location, and good value. No complaints, I would stay here again Oh yes, I almost forgot, the staff were all very nice and very helpful.

    4
    « Good Alternative to Pricey B&Bs »

    This is in "north" Saugatuck, not the touristy area, and is a short drive away from the main tourist drag of Butler street via Holland avenue. Unlike the B&Bs in town, there is no minimum 2 night stay. The property is older but well maintained and everything was clean. It is very quiet, being next to a state police barracks and across the street from a cemetery. Breakfast was very average. The only downside is this two-story hotel has no elevator.

    3
    « Nothing Fancy, Reasonably Priced »

    Stayed 2 nights and it was fine. Queen beds had good mattresses- supportive but not too hard. Had full box spring and mattress covers on. The chair had a burn hole, though nothing smelled of smoke. The bathroom was clean. The shower was made for a tall person -neither of us could reach the shower head to move or adjust it. The refrigerator worked just fine, although we wiped out some crumbs before using it. The TV was difficult to figure out but the staff was very helpful and friendly. They assisted us in getting the wifi to work, too. Breakfast was standard fare: eggs, sausage, gravy, cereal, make your own waffles, coffee a little on the weak side. We were on the 2nd floor, near the end of the building, facing the woods. It was very quiet. We appreciated that! They offered to carry our luggage up since there is no elevator. We would probably stay again if we ever return.

 

Getting to the hotel ...

All directions
·From: North. Take Interstate 196 south to Exit 41. Turn right off the ramp. The BEST WESTERN Plaza Hotel Saugatuck is 1 mile from the ramp on the left hand side. ·From: South. Take Interstate 196 north to Exit 41. Turn left off the ramp. The BEST WESTERN Plaza Hotel Saugatuck is 1½ miles from the ramp on the left hand side.
 

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