BEST WESTERN Hotel Saranac Lake,  Saranac Lake

4.0/5  - based on 391 guest reviews.
487 Lake Flower Avenue, 12983-2463, Saranac Lake, United States - See map
+1 518 891 1970 +1 518 891 6195

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
  • High speed wireless
    High speed wireless
TripAdvisor Traveler Rating
based on 395 traveler reviews
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This comfortable Saranac Lake hotel ensures that guests are only a few steps or a short drive away from dozens of must-see sites as well as outdoor recreational action. Saranac Lake hotels boast one of the best locations in New York. The views of the Adirondack Mountains are unbeatable and geo-caching is a serious sport here. Why not take advantage of a comfortable Saranac Lake hotel that combines luxurious amenities with a very affordable price? Unfortunately, not all Saranac Lake hotels are created equal. We boast the only indoor pool in Saranac Lake, so no matter what time of year it is, you can get in a quick dip. Close proximity to Lake Placid and Olympic venues are just part of the appeal. We're also within walking distance of restaurants, boat rentals and guide services. Most guests flock to our Saranac Lake hotel to get up close and personal with Mother Nature. The unbelievable fall foliage, hiking, golf and snowmobiling opportunities are unlike anything you've experienced before. Spend the day practicing your photography skills. Take a hike and breathe in that mountain air. Discover the adrenaline-packed adventure of snowmobiling with Jack Frost. Since we're eight miles from downtown Lake Placid, our Saranac Lake hotel can offer lower rates than competitors. Plenty of business travelers call our rooms their second home. Employees from Adirondack Medical Center, Paul Smith's College, Adirondack Regional Airport, and NYS State Offices like the State Police, DEC and APA are just a few of our frequent guests. The perks here are limitless. Free Wi-Fi is standard. We have complimentary newspapers on the desk each morning. Our restaurant, McKenzie's Grille located just outside the lobby, serves reasonably priced breakfast and lunch daily from 7:00 a. m. - 1:30 p. m. Book a stay with Best Western® Saranac Lake and find out what your beauty-laden trip has in store! Pets are allowed only in rooms described as pet friendly in the room description. If these rooms are not available, no further pets are permitted on that date. Click on view full hotel details for pet policies. Enjoy your stay.

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Room 1

Guest reviews


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based on 395 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
134
Verygood
 
156
Medium
 
78
Poor
 
13
Horrible
 
14
Business Business 43
Couples Couples 119
Family Family 153
Friends getaway Friends getaway 39
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Saranac Lake,Saranac Lake
  • 4
    « ?? »

    I apologize because I was forced to translate this comment into English from my native language. I am not a good English writer, though I am speaking very well for commercial purposes. Please accept these apologies. I visited the hotel on a business trip. I stayed here for one night. I was just annoyed that this review kept asking me to write more stuff. On the perfect so detailed is vulgar. I found this hotel to be the pinnacle of modern engineering. I will describe this hotel in great detail to my comrades. Maybe I would buy this hotel for a franchise. This hotel is very nice. I will stay here. I suggest that others stay here. Front desk person is very good. Very nice bed. Great place to sleep. 10/10 Postscript - Have you heard of Chairman Mao 's brilliant work? Read about the miracles of communism and let you once again make America great.

    3
    « A bit tired and overpriced »

    Both the rooms and the lobby are shopworn, the pool is small and loud. It is across a busy road from a lake but there's no easy access to it. Location is convenient but there are better options nearby.

    5
    « Weekend Getaway »

    Weekend getaway with my husband, just before Thanksgiving! We decided to tour local breweries for Craft Beer tasting. Had a blast locals where friendly! Great place to go for a short vacation, lots to see!

    5
    « Nice stay near Saranac Lake »

    Good stay, late arrival with no problems, comfortable beds for family of 4 & easy access to breakfast in the morning. Stayed one night, but will look to return when back in the area. Affordable price made it an easy decision.

    2
    « Needs updating »

    Although check in and out staff was very pleasant the hotel is very dated. Found an odor that really bothered my allergies, almost like an exhaust odor. Bathroom needed updating and cleaning. Sheets looked as if they had been used although they could have been washed and not folded. Not too many places to stay in Saranac Lake otherwise my choice would have been different.

    4
    « Decent place to stay »

    Convenient location, clean and reasonably priced. I was there for work, so it was just a short stay. Friendly desk staff. I had a king room which had a nice seating area. I appreciated having a microwave and a fridge in the room, but still would have preferred some breakfast on-site. Good wifi. No complaints.

    4
    « Very Clean and Friendly »

    This hotel was perfect for our group to stay. The rooms were very clean and the staff was very friendly and willing to help. Just a few minutes from Lake Placid and it was great! The hotel was very accommodating for our group and had a space for us to gather.

    5
    « Great getaway »

    Stayed at Saranac Best Western for 2 nights. Very reasonable,quiet and comfortable. Just a few minutes from Lake Placid. Bed was comfortable, nice shower and indoor pool. I agree the only thing lacking was breakfast. I would highly recommend Blue Moon Cafe a couple blocks away, wow, cool little restaurant that serves amazing breakfast!

    5
    « September 2016 Visit »

    Staff was very nice and helpful. The room was clean and roomy with comfortable beds. My sister and I were traveling around upstate NY and this was our only stay that provided a guest laundry which was most appreciated. It is wonderful to be able to wash our hiking clothes and a couple of new items we had purchased there for the cooler weather. Only thing lacking was a free breakfast. There was a restaurant next to the hotel, but I prefer the quick self serve breakfast now provided by most hotels. We also loved the location away from the crowds of Lake Placid and we loved the beauty of Saranac & Flower Lakes. A wonderful area to stay.

    5
    « Very nice place to stay »

    All aspects of our stay at this location were very good. The staff was friendly, outdoor and inside appearance was very good. Pool was nicely maintained. Food was good. Rooms were clean. Area was beautiful in the fall.

  • 5
    « First visit »

    Hotel was clean and updated. Staff was friendly and knowledgeable. The breakfast was perfect for what I desired to have and convenient even though the restaurant is outside. I had a very good experience and would stay at this hotel again if I do return to the area.

    4
    « no smoking inside; lots outside »

    This motel had a great location with several restaurants in walking distance. The staff was polite and efficient. The internet was slow when guests were abundant. There was no smoking inside but too many smokers by outside entrance- had to "wade through" smoke to get inside.

    4
    « Nice hotel »

    Stayed one night on our way home and we were very impressed with the hotels Helpful staff, nice touch of fresh fruit in lobby and free newspaper. Room was clean and Quiet. The gentleman on the front desk went out of his way to suggest restaurants for Dinner etc and they have a very good breakfast/lunch restaurant right beside the hotel.

    4
    « Our second floor room was QCC - quiet, clean and comfortable »

    We stayed here for 2 nights in second floor 2 queen room in early October. I really have no complaints. The room was quite good, bathroom was small but functional, pool was fine. Small fridge and microwave. There was ice and vending machines around. the desk offered complimentary news papers, and apples :). No elevator, but going up the stairs to the 2nd floor was no problem. We had a good value, ad we were only 10-15 minutes from Lake Placid. Restaurant was only a few feet from the lobby, served breakfast and lunch, and gave a discount for hotel guests. I would definitely stay here again.

    5
    « Wonderful and clean »

    Quiet, clean, washer and dryer on each floor; free apples and newspaper at the desk. microwaves and refrigerators in each room. Each room has hair dryers and cream rinse. Updated decor and comfortable beds. Seems to be well-run by the managers. Would definitely recommend to other tra would definitely recommend to other trap veers.

    4
    « good location/friendly staff »

    Stayed 6 nights while hiking Adirondacks. It was a very nice hotel to come back to after a full day on the trails. There was a grocery store across the street and even though the main street runs in front of hotel it was very quiet and I slept well. Only drawback no free breakfast though it was discounted at restaurant next door. NIce pool and outside sitting area. I would stay here again.

    4
    « Best Western Stay »

    The hotel was excellent clean, quiet, very comfortable beds, excellent wifi signal, good selection of TV movie channels, but the price junp from a week nite to weekend was 40%, my only draw back being retired on fixed income

    5
    « Clean and comfortable »

    It was clean and comfortable. Kids loved the pool! Staff are friendly and gave some suggestions of places to eat nearby. Has Wi-Fi and cable. Parking is convenient and there are multiple entrances so you can park near your room. We will be back.

    4
    « Great place to stay in Saranac Lake »

    We've stayed here several times over the past year since our child goes to college in the area. We've never had a bad experience. We've found the staff to be very polite and helpful, the rooms and common areas to be clean and comfortable. Each time was very peaceful and quiet. Right at the edge of the village within close distance to many food establishments.

    5
    « Wonderful sleep. »

    Not only was our rest amazing there is a swimming pool to help you relax as well as exercise. The staff were most helpful in directing us to interesting area experiences and they had apples for our snacking pleasure.

  • 4
    « Fine hotel but the ones across the way looked more interesting »

    It was late at night and we were too tired to drive around. Found this on Priceline. When we got to it we realized there were other hotels on the water that may have been more interesting- right across the street. Otherwise it was fine. Clean, in good shape. Extremely quiet. Beds comfortable. No coffee in lobby but I got some from the restaurant across the parking lot.

    4
    « Clean, comfort, and reasonable »

    Stayed at the Best Western in Saranac Lake NY. It was very clean and comfortable and the rate was very reasonable. We didn't use the pool, but maybe next time we will! The people at the desk were very helpful.

    3
    « The only game in town »

    Because I hail from Saranac Lake, I prefer to stay in town rather than in Lake Placid, where the selection of hotels is far superior. The Mountain Lake Best Western Inn, the only chain offered in town, is in an ideal location. It is on Lake Flower, minutes from the town center, on the edge of town with easy access to restaurants, et al. It could be fabulous. I feel guilty staying in a chain when I am in town, but the business is hard on locals, so the family run hotels offer less quality of life things like television and internet connectivity, which can be important to my family members. Further being a part of the Best Western chain renders the place convenient, allowing it to offer price breaks like AARP discounts and cable television, which make it desirable. However, it is not as well maintained as other BW properties I have stayed in. The beds are lumpy, the pillows are hard and uncomfortable. Worst of all, the hotel uses PLASTIC for its bathroom and coffee service accoutrements; plastic in the Adirondack Mountains seems like an affront. I know from living there that life is hard in the ADKS; the hotel business is expensive, gruelling, relentlessly exacting. But perhaps this hotel needs more support from BW. Still, what it lacks in charm and comfort, it makes up for in location and convenience.

    4
    « Warm and welcoming »

    This was a nice clean place to stay the 3rd leg of the Adirondack 90miler. It's less than a mile from the finish line. Free fruit and newspapers at the front desk. Great water pressure in the shower too!!! Many places to eat within walking distance or a short drive.

    4
    « Clean, quiet and convenient »

    We stayed here while on a visit to Saranac Lake to ride the Rail Explorers Rail Cars. It's a standard chain hotel room. Very clean and quiet the entire weekend, despite being fully booked with several wedding groups there. Located on western edge of town - there is a sidewalk if you want to walk into town (maybe a 1/2 -3/4 mile walk). There are several restaurants right around the hotel, so you can easily walk to those, although crossing the highway can be a challenge at certain times as it is a major thoroughfare into Saranac Lake. My only negatives are towels were a little rough, and the in-room coffee maker set-ups were only coffee, no tea included. Staff was friendly and front desk staff were very informative as to restaurants and attractions. There is no restaurant in the hotel but a small place immediately next door serves breakfast and lunch, with a 10% discount for hotel guests. Very popular spot, fills up quickly.

    3
    « This place has gone downhill since our last visit! »

    We had been here twice in 2007 so I was confident we we're booking a good place to stay in Saranac Lake where hotel chains are scarce. The minute we walked into our room, it was bad! It smelled horribly musty. I'm allergic to mold, so within 15 mins my throat & chest were tight. I needed to get out! My husband went to the desk & explained. No problem. They moved us across the hall. Not great but better. The rooms are dark & dingy. The room we moved to had no cups, yet there was a coffee maker. What were we supposed to drink from? We both sat on the end of the bed & the mattress popped up in the air at the other end. The pipe under the sink was wrapped in duct tape & a foil tape! I was actually afraid to get in bed, but I did sleep well. The front desk staff was very nice, but I don't think we will stay there again. Another couple a few doors down said their room was fine. If you stay here, definitely do not stay in room 106 or 107.

    5
    « Great experience in a wonderful location »

    Last minute family jaunt resulted in a great stay, great dining recommendation, and no complaints whatsoever. Grounds are maintained, rooms appropriately modern...Hotel Impossible guy would have nothing do.

    4
    « Best Western Mountain Lake Inn »

    Stayed at the Best Western Mountain Lake Inn for several nights in August. Our room was very clean and comfortable, equipped with a microwave and refrigerator. The staff was very friendly, accommodating and helpful. Would definitely recommend staying here and hope to come back in the future.

    5
    « Another good stay »

    This hotel is always clean and the staff is courteous. I've stayed here on four different occasions now and will continue to use this hotel when in the Saranac Lake area. It's a beautiful area and the hotel seems to be a popular place. There is no inside restaurant but the place next door offers 10% discount on meals. A great place to stay!

    3
    « Stays have been better »

    Hotel is in nice location, easy access, had several issue while we were there, only partially resolved. Restaurant across parking lot only open for breakfast and lunch. Pool was cold. Room was clean, bed were firm. For area was average at best overall.

  • 3
    « Motorcycle Trip with Spouse »

    If booking in the summer, book ahead. Hotel was full and saw guests turned away. Worth booking in Saranac Lake instead of placid due to price. We booked last minute and got a road facing king bed the first night which was great. Room is large enough for couple and microwave and fridge was good. Old style coffee maker and limitied toiletries in room (1 for 2 people). Room was clean and stay was nice. Front desk was friendly. We came back on the 3rd night of our trip and only room we could book beforehand was 2 queens with interior view. Room faced directly to back of pool area and we could not open our windows due to noise from hotel's large air conditioner. Room was not as updated as exterior room and need some replacements (molding around floor tile in bathroom). Looked more used. Room was clean though but again toiletries were minimal. Overall worth the stay.

    4
    « Great location and all we needed. »

    Very good standard Best Western hotel. As other reviewers said, the style is a bit dated, but very clean room, halls and lobby, covered portico which we appreciated as we had several rainy days, and attentive, friendly staff. Desk staff could not have been more helpful. Restaurant (breakfast & lunch) next door gives a discount to hotel guests. Convenient parking and multiple entrances/exits. Walking distance to several restaurants - don't miss La Bella. Great alternative to crowded Lake Placid - and substantially less expensive

    4
    « VG »

    Very nice on the phone and accommodating. Check in was quick and easy. We requested a roll away and it was in the room, ready to unfold. We had 2 adults, 3 children and we were comfortable for the three nights we were there. It was quiet so it must be well insulated. It was within walking distance of at least 4 restaurants and an easy drive to the Wild Center in Tupper Lake, our ultimate destination. McKenzie's Restaurant was across the parking lot but I wish they had served breakfast at the motel like so many do. It's easier with kids and not so much to eat. Our only issue was that the carpet smelled a bit musty but overall it was clean and very well kept.

    5
    « best of the best »

    I have stayed in many best western hotels over the years and this rates at the top. clean organized and a wonderful location. the only negatives I could come up with are that they had no breakfast in hotel, even though they have a restaurant on the property, they should have had coffee in lobby. also no king beds in pet friendly rooms, although the cleanliness of room made up for that.

    4
    « Simple Rooms, Great Central Location »

    This older hotel provides clean rooms, comfortable beds, and a central location to both Saranac Lake, NY and the Lake Placid area, without staying in the crowded Lake Placid Area, Just 8 miles from Lake Placid. The water temperature and pressure in has a damp towel type of smell, while my husband said something had been burned and the odor of cleaning agents was blended into the odor. the personal hair dryer that I packed would not work in the bathroom receptacle, It is appx, one year old, the hair dryer. I then plugged it into an outlet by the floor lamp which appeared darkened, this was a mistake. A large spark emerged through my hair dryer. That was the death of my ceramic hair dryer. Thankful that I was not hurt. Overall, we liked the room and the location of the hotel as well as the staff. Not thrilled about the hair dryer, it was a Conair that was just under one year old. It was 1875 Watts, more powerful than the ones most hotels provide. Guess I will from this point on listen to my husband and not pack my personal hair dryer again when we travel. No breakfast provided, restaurant a few steps away operates until 2 P.M. never got an opportunity to try the restaurant. They offer free apples and the pool is decent.

    4
    « Comfortable stay »

    The hotel is clean and lovely. We were comfortable. The staff were friendly and helpful. Plenty of parking. The rate we paid was quite high, and was higher than advertised on website. It did not include breakfast. But this is a very nice place to stay and we would recommend it.

    4
    « Outdated, but Decent »

    When I first pulled in I was a bit nervous. the roof was all beat up, the carpet seemed old, there was this weird scummy pond next door, and it just looked outdated. When we go in it was clean and comfortable though. The staff was nice too. Take note though, they are pet friendly. So dogs and such in some of the rooms. Make sure you get a room away from the pet friendly rooms if that bothers you.

    2
    « Poor place for a best western facility »

    Recently traveled with my elderly parents to Saranac Lake and had made reservations here for a handicap room and a joing room or a room close so that we could assist them. They were given a first floor room and us a second floor ?? When we expressed our displeasure the front desk lady said there was nothing she could do about it... It's not a very handicap friendly place, no automatic door buttons, and very heavy doors, now it's a little hard to open a door and hold it open while sitting in a wheelchair... Hallways are dim.

    4
    « Very nice hotel »

    Stayed for one night with friends. Hotel is older but well maintained. Pool is indoor and nice. Staff is very friendly. Room was very clean and large. Since it is in a tourist area the price is not cheap but I think it was a good deal.

    4
    « Beautiful Area »

    This area is beautiful and great for boating and hiking. The restaurants we visited were good. The Mexican restaurant was busy but good. We stopped at Tail of the Pup on the way in to Saranac Lake and had a good lunch. Both restaurants were reasonably priced. It was a great getaway.

  • 2
    « Tired Old Property »

    The people were nice...best I can say. This place was very dated. The hallways were dark, the rooms likewise. No patios or balconies. The grounds lacked any charm, gardens, or curb appeal. It's a 2-story property with no elevator. Our room was adequate...that's all. No chair other than the desk chair. Bath was small, narrow tub, no toiletries beyond soap and shampoo. Lobby had zero appeal...no place to sit or read or enjoy a common space. Very small deck off the small indoor pool offered a few seats. This hotel is "pet friendly" so we dealt with guests with large dogs walking them outside our room with the accompanying barking which was disruptive. In room coffee and a bowl of apples at the front desk was the extent of the food options. An adjacent restaurant was an excellent breakfast choice and they did offer a 10% discount to hotel guests. There aren't a lot of "name brand" hotels in Saranac Lake and all the accommodations in the area looked "old". We had tried to stay in Lake Placed (8 miles away) but the costs were either outrageous or there was no availability for our dates. Again, I would say the people were nice...everyone at the desk was helpful with whatever we asked. But that doesn't make up for the lack of comforts at what is a old property.

    4
    « Surprisingly quiet »

    We were in Saranac Lake for the 43rd Can/Am Rugby Tournament and while we have traveled a lot with rugby groups, we still appreciate a quiet hotel. We were pleasantly surprised by this one. The decor of the hotel is a bit tired, but overall it was clean and the employees were nice. The air conditioner was a little loud, but it worked well.

    4
    « Nice friendly place to stay »

    Arrived for 3 days/2nites to have some fun in the area. Hotel has a great view - across the street from Lake Flower. Check-in was smooth. No elevator, so keep that in mind. Our room was on the second floor. The hallways had a funky smell, not bad, just old I guess. But the hotel was very clean, as was our room. Beds were very comfortable, a/c worked great! In the room there was a coffee pot, microwave, and fridge. Wi-Fi worked great and easy to log into. Had an indoor pool which our 7 yr old enjoyed, and a little outdoor deck off of the pool which was nice to sit on. There were a lot of people staying here (rugby tourney in town, and lacrosse tourney), but we never heard anyone get crazy loud. Hotel staff was very friendly and always smiling. In fact everyone in the town was nice, which I really appreciate, coming from an area where everyone's always grumpy and mad lol. We went to MacKenzies for breakfast one day (next door, very yummy food and friendly staff again), and went to Casa del Sol (next door on the other side) for dinner (and enjoyed that as well). I would definitely come back and stay at this hotel.

    5
    « great place to stay. »

    Through experience we have found this Best Western, just about the best place to stay while in the Saranac Lake area. Very well located, right across from a wonderful lake for fishing, and kayaking. THey also have a wonderful little diner for breakfast, and lunch,

    5
    « Beautiful Saranac Lake »

    Very good on all counts. It was a clean, quiet hotel and met all of my expectations and needs. This hotel offered a wonderful location that is close to local services and in close proximity to downtown.

    3
    « Decent Stay but Expensive »

    We paid almost $200 per night for a room. Pets were allowed in the hotel room but not allowed at check in or anywhere else in the hotel. We felt like the hotel was pet-tolerant but not particularly pet-friendly. The room was a non-smoking room and smelled like smoke which was a disappointment. Things were out-dated. Not a big deal but not what I would expect for $200 a night. Staff were all incredibly friendly and helpful and it was a convenient, pretty location. Walking distance to restaurants and the lake.

    4
    « Friendly staff and cheaper than Lake Placid »

    I stayed here in September 2015 for a couple of nights (before and after a long day hike of Mount Marcy). As some other reviewers have noted, it is a bit older and could probably use some updates. But the staff were extremely friendly and helpful on a number of items (e.g. restaurant recommendations, driving directions and more) and the price was considerably cheaper than other places I checked on over at nearby Lake Placid. I was also grateful that they had a washer and dryer on site; my hiking clothes definitely needed some attention after Mount Marcy. True, there's no breakfast included, but the adjacent restaurant is decent and the discount helps. Again, still less expensive than similar hotels in the region from what I can tell. It's also walking distance from several restaurants (reviewed separately).

    3
    « Average »

    Clean and neat but in need of upgrades in furniture and bedding. The staff is very knowledgeable in the area and attractions for all age groups. The hotel location is functional and close to many attractions. I would need to check the area to compare the cost value.

    4
    « Convient Location »

    We went to Saranac Lake to ride the rails. We were looking for a motel in the area with a recognized brand. This is in a very good location. They do not have a restaurant in the hotel but they do have one on the property that serves breakfast and lunch. It was a very nice place to eat and the staff was very friendly. We found the hotel clean and comfortable. The staff was very friendly. They have a indoor pool but we did not use it. I would stay there again if in the area.

    4
    « Great place to stay »

    We have stayed here before and returned here as we were going to be visiting friends and family. Easier this time to stay in a motel/hotel than with anyone. Next trip to Saranac Lake and we d stay here.

  • 3
    « Adequate, clean and quiet »

    It's an old hotel, clean and quiet, with a nice, clean swimming pool. They do not provide breakfast, but there is a 10% discount at McKenzue's Grille, just across the parking lot. There was no coffee machine in the lobby. At $130/nite, it was centrally located and reasonably priced for the Adirondacks in July.

    5
    « ALWAYS COMFORTABLE »

    As usual, the Mountain Lake BEST WESTERN is like a vacation home. Friendly, clean and comfortable, close to good dining, pet friendly, and beautifully located. We always stay here when in the area, several times per year.

    4
    « Pets »

    Our pet was allowed to stay, and go hiking and kayaking with us. We boarded our small dog for the day at Lakeside Veterinary Clinic while visiting the Wild Center. Very helpful, pleasant experience! It is much easier to take an active Yorkie along with us, for pets need fresh air, exercise as well. It is only natural to not be nature deficit! Get out and enjoy what the great earth has to offer in its beauty!

    1
    « WORST WESTERN, certainly not BEST WESTERN »

    This hotel is old and showing it's age the lobby is dark and feels dirty. The hotel does not offer any breakfast (not even a coffee in the lobby) the wi-fi is so bad I used my phone as a hot spot all evening. I would not stay hear and I would not recommend this hotel. It feels like you are staying in one of the very low chains. NEVER AGAIN. We were on the road for 14 days and this was by far the worst night we spent any where.

    3
    « Tired but centrally located »

    Everyone at this motel was nice and helpful. The rooms were tired and out dated. They were dull and dark but quiet. For $200 a night I would think there would be better maintained. Door from outside at parking lot was never locked at night.

    3
    « if you have other options, choose them »

    even with discounts of AAA, AARP, price of room was to high for room quality and amenities Beds are of poor quality. you would think that they would offer a free continental breakfast. They want you to pay for it. Never saw this before

    5
    « Surprisingly fantastic stay »

    The girlfriend and I stayed here during a hiking trip in the High Peaks. The staff was friendly, personable, and knowledgeable about the town/region. The price was affordable and we got the AAA discount. The hotel and rooms were well maintained and very clean. Zero complaints. The location is within walking distance to everything in town; there are several restaurants and liquor store adjacent to the hotel. We ultimately decided to stay an additional night and will be returning in August during our next trip.

    3
    « Non existent internet and poor customer service »

    First off I apologise for the length of this review, but I have a lot to say! We stayed here for four nights and chose this hotel as it was the best rated in the Saranac Lake area and at $90 per night seemed good value, especially compared to the nearby Lake Placid area. First off the location is excellent as Saranac Lake provides a great location to explore the general Adirondacks area which is what we wanted to do. It was easy to find and the hotel itself is located next to a small lake and opposite a larger one, so nice surroundings. My initial reaction when checking in was good as I was greeted in a friendly manner by the man on the desk and when I asked if any of the rooms had a lake view he said that none had a direct view but he would give us a room that had a partial view. We were directed to drive round to the back of the hotel and enter in the rear door. There are only two floors at the hotel and we requested the top floor with a king bed and sofa which is exactly what we got. The room was a good size and appeared clean. We had a small round table with two chairs, a sofa, king bed with side drawers and a flat screen TV was located in front of the bed on top of a set of drawers which also housed a microwave and a small fridge. The wardrobe area was open and located in the entrance way. The downside was the bathroom which was very small and very tired and dowdy looking. The bath and toilet were a strange yellowing colour, almost like the colour of ceilings where people have been smoking for years. It was clean, but really needs modernising and making larger. Definitely the smallest bathroom we have had in a hotel. Another annoying thing was that we had a king size bed, but were supplied with six very small pillows of which you needed four to fit across the width of the bed. How is anyone meant to sleep on such tiny pillows which your head falls between during the night? On our first evening we tried to connect to the internet and it was very slow, but as we weren't too bothered that night we didn't think too much of it. However the following evening we could barely connect and it took forever to download just a few emails. When we checked the speed it was 0.8MB which is definitely not high speed as advertised. We tried again an hour or so later and it was 0.5MB, so we asked at reception if there was a problem and was told no, they had the fastest internet available from Time Warner and if we had a problem we should call them ourselves. We were a little put off by this as it is not our job to contact the hotels internet provider if there is a problem. The next day once again we could not get any decent speed (0.2MB) and went down to reception to complain. My husband was told to phone Time Warner as sometimes TW ask the hotel to reboot servers etc if there is a problem. We asked if they could do that anyway as we were having major problems but were told we would have to contact TW and if they thought there was a need they would then contact the hotel and advise them what to do. As a guest of the hotel, I do not feel it is us who should be contacting internet providers on behalf of the hotel. If the shower stopped working would we be expected to call a plumber? The customer service from two different employees over this same issue was a disgrace. If a hotel advertises high speed internet then that is exactly what it should be - not dial-up! Pros: Location Comfortable bed Microwave & fridge in room TV with free on demand channels Large room Great restaurant next door Cons: Appalling internet Poor customer service Stupid pillow sizes Bathroom very small & tired looking As this was our first experience of Best Western, it doesn't bode well and this could well be our last stay with this brand.

    5
    « Great place, but really not really handicap accessiable. »

    If you are confined to a wheelchair, the ADA rooms do not have a roll in shower. The back ramp that leads to the ADA rooms has a big crack in the concrete, all the way across, that a wheelchair could get stuck in. Other then those things, which the shower did not effect me because I am able to get out of the wheelchair and stand for a few moments, the stay was great. Rooms very clean and bed VERY comfortable. Restaurant out front of the hotel had great breakfast and a discount if you showed them your room key. Would stay here again.

    5
    « Cost Effective, clean, great service, HOG friendly »

    Stayed one night on a bike (HD) trip through the area. Staff was genuinely concerned with how our trip had been and if we needed anything, suggested the BLUE LINE Brewery nearby which was a great dinner option. At $98/night fro two Q's it is a great place to stay.

  • 4
    « Great value for area-HOG riders »

    Given the choices in the area this BW was a good value. Stopped one night on motorcycle (HD) road trip. Loved the Adirondack chairs facing the mountain. Nearby is a brand new start up microbrewery (Blue Line) that merits a visit- always try to support local entrepreneurs. Staff was genuine in asking us about out trip and needs. Only drawback-no hot tub.

    3
    « best western Saranac lake ny »

    a nice clean friendly motel.a little dated but probably a lot more modern than others in saranac lake.staff was great some view of lake ,nice breakfast and lunch restaurant out front and other good restaurants within walking distance also they have some pet friendly rooms.they were fixing up lobby so I'm sure it will only improve

    4
    « I inconvenienced a staff member »

    The stay was good and the rooms were nice. When I arrived home I realized I left my pillow. I called that night, after midnight and there was no answer although I let it ring for quite a while. I called the next day, Friday 6/3 at 11:15am, and a man answered. It wasn't the most polite greeting in the world, which is unusual to me since I work at a hotel. I thought polite greetings were industry standard by now, especially by morning desk staff. I told the man that I had just checked out the day before and had left my pillow. After a pause of silence followed by a long impatient breath, the man said with a bit of disgust, "For the life of me, I can't understand why people bring pillows to a hotel." This was said as if I wasn't there. He had to be joking and I waited for the punch line, but there was none. I said, ?I'm not sure why other people bring pillows, but I have a neck problem and can't sleep without it.? There was silence again. So I said, ?It's not the hotel pillows are bad, it's just that I can't rely on the type of pillows they are.? There was nothing but silence again. So I said, ?I was in room 216. Has anyone seen it?? There was a pause again, and then as if he was being inconvenienced, ?Let me look in lost and found.? He didn't say please hold or I'll be back in a minute. He just put the phone down. After a few moments he picked the phone up and simply said, ?It's here.? Then he didn't say anything. I guess he was hoping I'd say, ?Good! That's all I wanted to know. Thank you!?, and then let him back to whatever he was doing. Obviously the pillow was important to me. Common sense and courtesy would have been for him to offer to ship it or at least to figure out what I wanted to do with it. Nothing was said, so I broke the silence again by saying, ?Ok?..I would be glad to pay the shipping to get it back.? This time, he said immediately, impatiently and miserably, again like he was talking to himself, "If I had a nickel for every pillow I had to send back..." At this point I realized this was not a happy guy and I just wanted to get this done. I said, ?I have the credit card.? He signed loudly and mumbled something while he got a pen and paper. He said, "Number?" I read the number and he read it back like it was the hardest work he did all day. He said, ?I have an address here.? I said that it would have to be mailed to a different address than he had. There was grumbling again. Then he said loudly, ?Address?? I guessed that meant he wanted me to give it to him so I gave him the street address and waited for him to repeat it or ask for the city. He said nothing, so I gave the city, paused, state, paused, then zip. He seemed irritated by the address. Not sure why. Maybe he didn't approve of where I live either. He begrudgingly said, ?It'll be shipped.? I wasn't sure if he got the address correctly but I said "Thanks!" He said nothing, and hung up. I wasn't going to say anything at the time for fear of not getting the pillow back. I did receive it a couple days later and I thank the housekeeper for turning it in and the gentleman who returned it even though he made it very clear that I, a guest, was stupid for bringing a pillow, and inconvenienced him for paying to have him send it back. He is not doing the hotel there any favors. The hospitality business is about hospitality. Sometimes we have staff members who complain that "I could get my job done easier if it weren't for all these paying customers!" That seemed to be where this guy was at. Looking back now, it was actually sort of funny. This guy not only missed every opportunity to make a good and lasting positive impression on a guest at no cost to the hotel, but did exactly the opposite.

    1
    « Go somewhere else »

    Upon first entrance to the hotel I thought it was great, major renovations happening so that's always nice to see. The clerk who checked us in was friendly and quick. Then things went downhill from there. Our room was straight back and visible from the desk. We were met by another employee who said to us "if you were here 5 minutes ago you wouldn't have cable in your room". Seriously, you wouldn't knock on our door and ask to come in to install a box?? OK, whatever. So we got into our room after the cable guy left, we were told the carpets were just installed the day before, they looked nice. I went into the bathroom to use it, picked up the lid and it was used. Ok so that grosses me out, what else was used in my "clean" room. I went to the desk and complained someone used the bathroom and I wanted it cleaned and new towels. He told me to hold on a minute, went into the back, came out a minute later and said he'll be with me in a few minutes. So I went back to my room and waited, and waited and waited some more. My husband came in and was surprised I was still waiting after 30 minutes of waiting and decided, were out of here. Went back to the front desk told the clerk we are not staying, he said "OK, your all OK then". Not even an I'm sorry, is there anything I can do...NOTHING. Poor management on their behalf and crappy customer service. The hotel across the street is lovely.

    3
    « OK but check other hotels in area as well »

    This hotel (set on Lake Flower not Saranac) has a pleasant communal deck area to have a read and sunbathe. Only 8 miles from Lake Placid, so handy if you want to visit there too (the best lake to visit in my opinion and I wish I'd stayed near there). It was very noisy when I stayed, the front desk guy was already aware of the problem and did his best to sort it out and I know hotels don't know who their guests are in advance but it spoilt my stay. No breakfast included but you get a 10% at the diner in the grounds of the hotel - I tried it on my first morning and there was no wi-fi (emails and online news part of my breakfast routine!) and the food wasn't great and a tiny bit pricier than it should have been for what it was. I didn't go back second day!

    4
    « Needs some upgrades »

    We have stayed here a few times and the staff is always friendly and professional. Close to Lake Placid but quiet. Hiking trails not far away. Good margaritas next door! My only issue is with the bedding. Bedspreads and decorative(?) pillows need to be tossed for sanitary reasons. Other motels have switched to duvets with washable covers-time for this one to do the same!

    5
    « Best Western, Saranac Lake »

    A MUST choice if you want value for money and comfort in this beautiful area. Reception was simple and fast, the rooms were clean and comfortable and checkout was efficient. The hotel is located close to an excellent choice of restaurants and stunning lake views.

    2
    « Overall, okay. Not great. »

    So we stayed here for a total of 3 days. The front desk stated that the beds would be queens when they were full. We had 5 people. And two beds and assumed that we would be able to share. Wrong. We got a got for an extra $15 a night. Then they called us at 11 pm when 2 people were sleeping and said that they wanted us to pay. 11 pm! Otherwise, the pool is nice but not too big and the rooms are okay.

    4
    « Good experience, convenient location »

    Clean and comfortable, friendly and helpful staff. The room was a good size - didn't feel cramped. Although the rooms don't really have a view, the area is pretty once you step outside. Super simple to get to Lake Placid from the hotel. The associated restaurant across the parking lot is convenient for breakfast and lunch, and has a nice atmosphere. Overall a good experience.

    1
    « Gouge there customers »

    Because of a college graduation they gouge there customers that weekend and then go back to regular prices and at the same time they are doing a renovation, not a very good way to run a business, I would never stay at a Best Western again or recommend it to anyone!!!!!

  • 3
    « just an ok experience, pricey for the quality »

    Stayed at this Best Western for the first time. Below par compared to other BW experience and amenities. Room was of just average quality. Construction on the weekend in the morning, even on Sunday. Off season, prices were not justified for quality of property.

    3
    « Hotel was okay, staff not so much... »

    Stayed here for a last minute getaway this past weekend. We decided on this hotel based on it being 'pet friendly' and the rate was decent. We booked online and reserved a pet friendly room, but the day of arrival I was sure to call to confirm we had been placed in a pet friendly room. The front desk agent who answered the phone, I believe his name was Doug, did not seem to happy that I was confirming my room and informing him we did in fact have a 7lb puppy traveling with us. When we arrived, we parked and unloaded our belongings and grabbed the pup (making sure to carry her in my arms into the hotel). We entered the lobby and saw two men at the front desk. One seemed to be into the computer and paperwork and never even looked up, the other (who I believe was again Doug), was not personable or welcoming at all. He quickly informed me "pets are not allowed in public areas of the hotel!" Okay sir, well can you check me in then so I can get the ferocious 7lb puppy into my room, oh and thanks for welcoming me to your hotel. We noticed a $20 pet fee on the registration form, not that it was a big deal we were happy to pay the fee but, it was never mentioned when booking or when I called to confirm the morning of arrival. After registration we loaded our belongings back into the car since we weren't allowed to walk down the hall with the dog-and drove around the building to 'Door B' which we were told was the only enterance we could use since we had a pet. We arrived to our room, which was your typical hotel room. Clean and spacious. We didn't spend much time at the hotel-but it is conveniently located 10 miles from Lake Placid and a short distance from Downtown Saranac.

    5
    « good location »

    Very clean and professional hotel. They do not serve a breakfast but there is a restaurant on property and a discount is offered if you are staying at the hotel. The restaurant only offers breakfast and lunch. Rooms are large and comfortable WiFi easy connect. I stayed here because my husband had surgery at the local hospital. Easy commute back and forth to hospital.

    3
    « Good for the area selections available »

    Best Western Mountain Lake Inn in Saranac hotel is a clean, safe choice for a business trip. Pool available HVAC was a bit loud. No continental breakfast which is disappointing but a 10% coupon is offered for the restaurant next door.

    4
    « Great Quality at affordable price »

    Very clean, quiet hotel with the most comfortable bed and tons of pillows; extra blankets, too. Staff is polite and expedient with requests. I would recommend. Only thing to note is that there is no elevator, so keep in mind when making reservations if you have special needs or are traveling with very young children.

    5
    « Location Location »

    Great spot! Great price, friendly staff, awesome views, clean and comfortable. Good restaurants very close by. Nice little breakfast/lunch spot on the premises that cooked a tasty breakfast. Plenty of activities if your looking for summer fun.

    4
    « We had a short stay. »

    Although we had a short stay, the facilities at this Inn were very nice. The rooms were clean and the Inn was within walking distance to several places to get food. There is a restaurant right next to the inn that serves breakfast and they give you a discount if you stay at the inn. There is a very nice view from the inn and sits right on the lake, how surprised we were to wake up to ice covering the lake that was not there the night before. The service was excellent and friendly and very accommodating. Booking on line and checking in and out was a breeze. We also enjoyed a relaxing time in the heated indoor pool. I can not fail to mention that a large bowl of fresh apples is waiting for you on the counter when you check in. We would stay here again. They do provide free WiFi.

    4
    « Mountain View »

    It's alright place, one of the best places to stay in town. The rooms are clean , the staff are very nice there is a pool if you like to swim and let the kids have fun. Parking is right up to the building you can look out your window and keep an eye on your car.

    3
    « Middle of the Road »

    There isn't anything about this hotel that stands out as excellent but there isn't anything that stands out as poor either. This is a middle of the road hotel with middle of the road amenities, comfort and staff.....if you go there with neutral expectations, you won't be disappointed.

    3
    « It's simply OKAY »

    the lack of a restaurant, coffee and fitness center greatly diminished the value of a stay here...It is know for taking the overflow from Lake Placid on busy weekends. The restaurant right next to it offers breakfast and lunch only and a 10% discount if you show your BW room key. The hotel itself is simply OKAY, no complaints and I would recommend it. There are plenty of restaurants and stores very close by...

  • 4
    « Good room for the money »

    Overall a good deal. The room, lobby and hallways were clean, no disruptive hallway or outdoor noises, good heat, water and other amenities. However, the room décor was a bit tired. No coffee or breakfast items available in the hotel. You have to walk across the parking lot to their restaurant. We have eaten there on past trips and the food is good. It's close to other food establishments too. All in all, for the money the room and experience was good. We'd stay there again.

    5
    « comfortable and easy »

    Very nice and clean. Easy to find, easy to park, easy check in/check out...it all was easy! We flew into Albany and rented a car to drive up. Being a Florida winter wimp I was concerned about the weather, but the hotel had convenient parking, was easy to access from the main road and had the driveways and walkways clear. Staff was all helpful and friendly.

    2
    « A 'pet friendly' hotel with a dog hater on staff »

    Made the mistake of thinking a pet friendly hotel would be ok with bringing the dog in for check-in. While guests in the lobby were lining up to pet our Golden, and we were registering with a nice clerk, a manager appeared behind the counter and made an ignorant crack something like, "Good thing the owner's not here to see that: he'd kill your dog." Dogs are only allowed in and out through a rear entrance. Later I went back to the front counter looking for wine glasses, got the same guy and was told the hotel only provided plastic cups and if I needed a wine glass, I could across the street to the liquor store. Room was overpriced based on the size, furnishings and amenities. They advertised a restaurant for breakfast but it was closed for the winter.

    5
    « Nice stay »

    We LOVE the fact that we have a place to bring the dogs with us . . . . Swimming pool was a little chilly but very clean and nice. Fresh apples at the front desk were good. Clean room and comfortable beds. Very satisfied with our stay. We will be back.

    4
    « Home away from home »

    I've stayed here many times over the years. Since losing our tent platform permit to the APA in 1976, it's been hard to consider going to Saranac Lake. Once we adjusted to not having a real home away from home, though, we eventually realized we had to find something else. This turned out to be it, at least during the non-summer months. While it can be expensive on weekends, especially if something else is going on in town, it's fairly reasonable during the week. In winter I love floating in the pool and looking out at the snow and mountains through the windows. There is free wi-fi, and there's a full computer in the lobby, which helps if you need to take care of business. They offer a 10% discount at MacKenzie's grill next door with your room key, but beware - they close at 2 PM. I sleep with a pile of blankets on, and wished there had been an extra blanket in the room. The second night, though, I thought to ask, and they brought me one right away. I would choose this hotel before any others in winter, spring, or fall. Summer, I'd rather be closer to the lake. I still consider it my home away from home.

    3
    « Weekend away »

    We visited for a hockey tournament with family. The room was clean and beds were comfy. They have a fridge and small microwave as well as a 1cup coffee machine in the rooms. The room was surprisingly spacious. The staff was very helpful and informative upon arrival. Free news paper and apples were available at all times. I have to say though, I would have preferred coffee in the lobby instead. They also offer free wifi. The pool room was small but clean and on another weekend probably a nice winter treat. We as I said were there for a hockey tournament and the place was loaded with kids and extremely loud. I imagine that most times it is very quiet. The staff really was accommodating to the teams as the conference rooms were used as team dinner spaces and a place to hang out when the hallway was not quite enough. On another note the room could use a bit of updating. The bathroom is very small and the tiled floor needs a good grout scrub. There was also a yellow staining on the bottom of the tub. It was clean but stained. All and all a decent weekend stay especially if you have kids and need a reasonable price.

    5
    « Great Place to stay »

    Best Western in Saranac Lake is a great place to stay. It is by the lake. The staff is very friendly. The rooms are Large and clean. We stayed in a king room and the bed was very comfortable, it had 6 pillows on the bed for those liking extra pillows when you sleep. The internet was fast. There is an indoor pool also and a restaurant on the next door. I would definitely stay there again.

    5
    « Excellent value hotel »

    Very comfortable rooms, indoor pool, good restaurant for breakfast, free wifi and an affordable price, especially for this area. Highly recommend this hotel. It is conveniently located to downtown Saranac lake, though the only downside is that it is a bit of a long walk to downtown, so you might want to drive.

    4
    « Best Plan 'B' when necessary »

    Staying over the New Years week we choose the Best Western over other Lake Placid region locations more for its amenities and overall cost. Located only 10 minutes outside of Lake Placid the hotels location provides a nice ?out of the hustle and bustle' quiet atmosphere. Kudos to the state highway department in keeping all the roads nice and clear during the first snow fall, going back and forth between Saranac Lake and Lake Placid was very pleasant and easy to drive. Surprisingly, the hotel did a pass with a plow on the property roadways however they remained covered during out stay and somewhat hazardous for folks whom have challenges walking on packed powered snow. We never really interacted with the hotel staff (no interactions means things are working well), however the ones we did have a pleasant attitude. Free WiFi worked flawlessly and fast. Major plus. The hotel itself did show some dated wear but overall a very clean hotel. As other reviews have stated, it is a walk up two story hotel. There are several access stairways but a walk up regardless. Our rooms heater seem to have been idle for some time as when we started it you could smell the rawness odor that comes when you first turn on electrical heating unit. The fan also ran continuously even though the switch was on auto. The bathroom was probably not the best I've seen but again, always kept very clean by housekeeping. The bathroom did not have any heat lamp or fan. The drop ceiling along with a step up shower made it very easy for the shortest of people, (5 foot 8 in) to easily hit the ceiling with their hand. Anyone six feet or taller will have challenges in the shower especially since the shower head is ?fixed' and cannot be adjusted. Having limited counter space because of the sink and coffee maker limited your space. And since there's only one table in the room, again limited your storage space. There was a lot of talk about ?lake view' rooms. There are only a few, (less than 5) in the whole hotel so don't get high expectations on getting one when you book. Most of the views are just of the parking lot. The indoor pool is only 4+ft in depth so it's not a jump or dive in pool. They keep the area very clean and heated so it is a good amenity to have. No restaurant on-prem however there's a Breakfast/lunch ?McKenzie's? next door with a 10% discount for guest. Another good amenity to have. Unless you have specific requirements to stay in Saranac Lake, the Best Western is a great ?plan-b' option for its value and close proximity to Lake Placid.

    1
    « Old & worn out - rude desk »

    Never again. Staff at desk very rude. Staff unplugs fridge daily when cleaning so all food and medications get destroyed Tons of hairs and lint on bed and floors. No fan in bathroom. Moldy. Tub yellow with permanent ring. No elevator and I was disabled. Desk staff refused to help me bring items up stairs. I had to crawl up stairs on my knees to get to room. Horrible place.

  • 5
    « Ideal for exploring the Saran Lake with the kids »

    Stayed there for 3 days with kids on weekdays, so the hotel was not crowded as during weekends. Very welcoming staff. 2 Queen bedroom was very spacious. Large pool with the right amount of chlore and very warm water. We felt we had the hotel to ourself. The only thing missing is a jacuzzi beside the pool, Overall, very good ratio quality price!

    3
    « OK »

    Staff very good & helpful, restaurants close, the beds very comfortable. Exterior & lobby updated nicely, rooms need updating. Bathroom had signs of mold, the towels rough & thin, room heater noisy thru the night.

    5
    « Comfortable and affordable! »

    This is the only hotel in the area with an indoor pool and the staff was very helpful wit the area! There is an on site restaurant with delicious food and very reasonable prices. It is very close to many attractions with a great price!

    5
    « Thanksgiving »

    Once again a great and economical stay. Staff is always friendly and helpful. We have stayed many times and will choose first for our future travel. We will continue to recommend the Best Western mountain lake to our friends and family.

    5
    « Great Place for the Money »

    Great Place for the Money! It's not the ritz but it's clean and the staff is friendly. Ask for the first floor if you don't want to carry your luggage up stairs. They'll do their best. No elevator. What is nice you have a Microwave and small Frig. in rooms for long term and short guests.

    4
    « Good price and close to Lake Placid »

    My husband and I picked this hotel while traveling with our dog. This hotel was picked because they have a once per trip pet fee versus a pet fee per night. The staff here was really friendly. My husband had a great chat while checking in about the hikes in the area while I chatted with the housekeeper about dogs. One thing to note if you are traveling with pets is that you are only allowed to use one entrance to enter and exit the building with your pet. While we were there it looked like they were remodeling or freshening up some of the rooms. It didn't disturb us during our stay but it may be even nicer. I wish this hotel offered breakfast since during the off season the places to eat aren't so easy to find. I also wanted the bathroom to be updated. Because there is a curved shower curtain rod the door hits it and bounces back. Also the door, when opened, blocks the toilet and shower. I also wish the shower was cleaner. I found a couple of hairs that weren't mine or my husband's in it.

    5
    « Clean and comfy »

    This hotel was clean, the beds were comfy. The staff was friendly. There weren't any extra frills. the pool and pool area was decent. They should consider putting in a hot tub for adults and maybe a little arcade for kids. There wasn't a free breakfast that many hotels offer these days...but a nice diner is on the premises. It offers breakfast and lunch. A few eateries to chose from in the area.

    4
    « Great location. »

    The staff were great and so was the location. The room was clean but bathroom had slight odor. Only problem with my hotel was the bed. Mattress was thin and I kept sinking into the middle. I don't know if the other rooms had newer mattresses but I had difficulty sleeping and ended up tired on the 8 hour drive home.

    5
    « Great hotel »

    Stayed here two times this year for a total of 4 nights and loved it. Staff is great, rooms are clean and in working order. Recommend it highly. They were dealing with a broken water pipe on the street and were accommodating during that time. They had bottled water, fruit, and newspapers for the guests, and tried to keep us up-to-date.

    4
    « Decent rooms, pool, close to great hiking »

    Hadn't been to the area since my parents took me 15 years prior. Front desk staff was very helpful and extremely knowledgeable about the local mountains and weather conditions. Room was big and clean with a nice view of the pond outside. They also have wooden chairs down by the water where you can sit and watch the sunset. The indoor pool was a nice feature. Overall very happy with my stay.

  • 4
    « Friendly staff, great location »

    Stayed at the Mountain Lake Inn for a business trip to Lake Placid-- the location is super convenient and the staff was SO nice. The hotel itself is a little on the older side, not too fancy, but the homey atmosphere makes up for it. Restaurants, grocery store and convenience store are within easy walking distance, and the downtown area is just a little farther.

    4
    « A good night's sleep with breakfast and dinner restaurants in easy walking distance. »

    We stayed at the Best Western Mountain Lake Inn for just one night, and found it very comfortable. A key advantage for us was that the hotel was able to recommend both a restaurant for dinner and a restaurant for breakfast that were both within easy walking distance. After driving all day and anticipating driving the next day, we really appreciated the opportunity to walk conveniently and not have to take our car out again.

    5
    « Best Western Mountains and Lakes »

    Hotel met all my requirements and had helpful friendly staff. All was as expected or better. Restaurant on premises was a plus. Plenty of parking and reasonably prices. Convenient location. Neat and clean inside and out. Food was good and reasonable too.

    4
    « Nice Hotel »

    Nice stay here in Saranac Lake in August 2015. Stayed for three nights. Area was crowded and there were plenty of kids at the hotel. No issues with noise. Rooms were plenty big and had fridge as well. Good location to walk to a few area restaurants and ice cream. Staff was friendly and helpful. Wish they served breakfast as part of the hotel package. There is a restaurant adjacent to the hotel but would love to see inclusion in the hotel price.

    3
    « Friendly and clean; good location. »

    Typical Best Western although the facade is a bit dressed up. Front desk was friendly. Room was clean. Plenty of parking and doorways surround so access is easy. Especially nice that lake is across the street. Liquor store and Mexican restaurant are also right there. Not much else within walking distance but a short drive. Breakfast is on property in a separate business that offers hotel guests 10% discount--servicable but rather charmless.

    5
    « Lovely stay! »

    Best Western always delivers as far as we are concerned! The rooms are clean, comfortable, quiet, and everything is in good working order! The staff are pleasant, helpful, professional, and often recommend a great local entertainment not otherwise to be discovered! Thanks BW!

    5
    « Great Staff! »

    Very helpful, good directions, knew the area well. Were able to help us navigate to the hotel when we were lost. Knew all the attractions in the area. Room was great,as was the bed. Staff were outstanding!

    5
    « Pleasant surprise »

    Pleasantly surprised at the quality of the room, bed and the cleanliness. Would stay there again for a longer period of time. Desk personnel were pleasant, courteous and thoughtful. My service dog was welcomed and that wasn't the case at the hotel across the street.

    3
    « Great location, but needs updating »

    This hotel has amazing views and is in a great location, but it's well worn and in need of an update. The bathroom is very tiny and the force of the shower was like needles. The shower head could not be adjusted at all and the shower curtain seemed to gain a life of its own, wrapping around me and creating a wet mess on the floor. It was difficult to maintain a constant temperature in the room and the air had a very musty smell. Disappointing that there is no elevator or staff to assist with luggage. I've stayed a many Best Western properties and this one is not up to par. Not sure how the other lodging offerings compare, but will likely check those out or drive the extra miles to Placid for another chain hotel.

    4
    « good rooms »

    good rooms close to downtown, clean rooms good internet that was included in the rate. Nice breakfast restaurant just outside with discount from hotel. pool was nice and clean but was a little cold. Staff very friendly and helpfull

  • 3
    « Overpriced bog standard motel accommodation »

    We stayed here on a Saturday night. On the plus side the room was quiet and clean but the carpets were frayed, the room was very dark and dingy and generally the property was tired and dated. Very poor value for money.

    4
    « Loved the pool »

    The indoor pool was a big plus and not something that we could find elsewhere in the area. Easy,short drive to Lake Placid. One downside was that that breakfast was not included, but the hotel provided vouchers for 10% off at a next-door restaurant. There were a few restaurants within easy walking distance.

 

Getting to the hotel ...

All directions
·From: The south. Take Interstate 87 North to Exit 30. Turn left to Route 73 and continue to Route 86 West. Proceed nine miles on Route 86 to the Best Western® Saranac Lake. ·From: The north. Take Interstate 87 South to Exit 34, continue to Route 3 West to Saranac Lake. Take Route 86 East to the Best Western® Saranac Lake. ·From: The west. Take Interstate 81 to Exit 45 and continue on Route 3 East to Saranac Lake. Take Route 86 East to the Best Western® Saranac Lake.
 

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