BEST WESTERN Hotel Garden Inn,  Santa Rosa

4.0/5  - based on 595 guest reviews.
1500 Santa Rosa Avenue, 95404-5428, Santa Rosa, United States - See map
+1 707 546 4031 +1 707 526 4903

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor parking
    Outdoor parking
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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based on 595 traveler reviews
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Tour the Sonoma Wine Country while staying at this beautiful, garden setting Santa Rosa hotel. The BEST WESTERN Garden Inn, located in Santa Rosa, California features 79 guest rooms and a beautifully landscaped quiet garden. Hotel guests are only minutes from Sonoma Wine country and all of the area attractions which include the Sonoma County Fairgrounds, the Russian River Redwoods and downtown Santa Rosa. All spacious well-appointed guest rooms come equipped with a microwave, refrigerator and high-speed Internet access. Guests can start the day off with breakfast and finish the day with dinner at the Garden Cafe located on the hotel premises. The BEST WESTERN Garden Inn also features two outdoor seasonal pools, dry cleaning services and free parking. Families will appreciate being only one mile from the Snoopy Museum. The Luther Burbank Gardens and the Jesse Peter Native American Art Museum are also close to the hotel. Make a reservation today and save at the BEST WESTERN Garden Inn. Enjoy your stay.

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Room 1

Guest reviews


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based on 595 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
166
Verygood
 
236
Medium
 
122
Poor
 
42
Horrible
 
29
Business Business 68
Couples Couples 208
Family Family 186
Friends getaway Friends getaway 60
Solo travel Solo travel 34
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Garden Inn,Santa Rosa
  • 5
    « Nice and convenient »

    An excellent dog friendly place to stay. Staff works hard to help you. Recently upgraded and renovated. Reasonable price. We are repeat customers and recommend it to our friends. On a recent stay we had a medical emergency and the staff went out of their way to help.

    3
    « Tiny room »

    We got the very first room in the single story part of the hotel. It was quiet, even though it was the closest to the street. It was clean. It had fluffy towels. But it was really tiny. And with a really tiny bathroom. I can't say we needed much more space, but if I wanted a room like that I would have gone to a motel next door for less money. I feel bad saying this because everyone working there was really nice - front desk, the little café (that made Mickey Mouse pancakes!). And the pool - the one that was heated - was fine. But we were there for 4 nights and every night we would walk into our room and I almost felt claustrophobic.

    5
    « Love this particular Best Western »

    Great rooms, fantastic cleanliness, and amazing beds. You can't beat the prices in winter - in Summer, the rates are very high for the property. It's perfect for us with our dog. Ask for a remodeled room and you'll be pleasantly surprised. We've been coming here for over five years and have never been disappointed.

    5
    « Nicely landscaped, generous sized room »

    A trip to Africa....without any airplane rides! We were taking our granddaughter to Safari West as a birthday gift and stayed at the Garden Inn the night before our "safari". Convenient, nicely appointed with beautiful grounds! Easy on & off US 101. Would definitely stay here again....even though we didn't travel with pets on this trip, the "pet friendly" policy would bring us back.

    4
    « Nice, Clean Hotel »

    Pretty much no frills, but clean and quiet and a good place to rest.Convenient to just about everything in Santa Rosa and Sonoma area. These rooms are external, so you drive up to your room. The rooms are much nicer than you'd expect from the outside. They did have a pool and hot tub, but we did not use them.

    5
    « Traveling Through »

    Stayed at this hotel and was very pleased with the room. Not a new hotel but very clean and comfortable. Stopped during our trip up the Coastal Hwy 1. No reservations but they had rooms. Lobby was decorated with Halloween stuff for the seasonal mood. Staff were very nice. They had a pool but with the rain we didn't use it. I would definitely stay here again. A little pricey but it was nice and quiet.

    4
    « Garden Suites are Very Nice »

    Our first two nights were in a standard room which was OK but small. Our last night booked with rewards points was in a "garden suite". Very nice, large and the garden area was relaxing to enjoy some wine which we had purchased on a wine tour that day! Office staff was very friendly and accomodating.

    4
    « Excellent room; disappointing breakfast at their restaurant »

    We were pleasantly surprised at how large and accommodating our room was--lots of room for one to wake early & the other to sleep later. We requested hearing assistive devices and the under-the-pilow vibrating alarm clock and the doorbell that flashed the lamp were already in place. There is no free breakfast and the restaurant on-site had very slow service and the food was not hot.Stay here, but eat elsewhere.

    4
    « Spacious Rooms and Decent Rates »

    I have been to many BWs and the size of this regular room was enormous. The beds were superb and there was a small table and desk. There is no complimentary breakfast and the onsite restaurant was adequate and fairly cheap.

    4
    « Very Nice »

    I like to stay in this motel when I am in town. They are very nice and I always get a great room. They have done a lot of work in the garden area by putting in a fountain, benches, hot tub and another pool. They have done some remodeling of the rooms. The room is clean, TV and fridge on the larger size, there is a microwave too. The bed is comfy. I was disappointed that the WIFI was poor and the TV signal kept going out. I was told they were changing over to a new provider. I had a queen, nonsmoking room and noticed there were no plug receptacles by the bed. With more and more people working while sitting on the bed instead of at the desk and with more people using things like sleep apnea machines, there needs to be a power strip beside the beds. Still, It is a great place to stay. The lighting in the vanity area is wonderful. I usually stay in the king bed room but this time I was in a queen room which was just a little smaller.

  • 5
    « Pleasant Surprise in Santa Rosa »

    Nice find! The garden setting of the Best Western was comfortable and peaceful. We enjoyed the swimming pool, spa and simple breakfast. Great service, clean and comfortable rooms, quiet at night. NO ROAD NOISE. Unfortunately, the WIFI was not working! This must be repaired before my next visit!

    3
    « Beware of the pricing »

    We needed a room for one night at the last minute; the online price listed was $130 a night. After calling a couple other hotels which had no vacancies, we called this hotel and booked the room. My boyfriend was paying and did not realize that the price he was charged, $235, was $135 more than I had seen in the online listing. While the room was nice and clean, it was just your average motel room, and certainly not worth $235/night.

    3
    « Clean and Pleasant »

    This is not The Ritz. But it is everything it's advertised to be. It is clean, the staff is courteous, and the rooms are spacious. It is a 1960s or 1970s "motor hotel" but is an adequate sleeping facility. On site "coffee shop" offers a perfectly fine breakfast at a reasonable fee, and brings back memories of those 1960s motels.

    3
    « Very Nice but Old Style Motel »

    The motel is very clean and has all the basic amenities. It's the old style where the doors open onto the parking lot which is not to our liking for security reasons. The location is less than desirable as neighboring properties are pretty run down. On the plus side, the motel is very well maintained and we heard very little noise after dark. It's actually quite a large property with more units in the back than I first realized. I felt it was a bit pricey for a stay that doesn't include breakfast but it's the immediate neighborhood that bothered us the most.

    4
    « Pleasant Stay »

    My son lives in Santa Rosa and he just had a heart attack . I came to visit him. Hotel and rooms seem to be recently renovated . Rooms were good and beds comfortable. Internet was best I have experienced .

    4
    « Good Value »

    Good Value for a quick stay. The bungalow was clean and quiet. Would love to have a free continental breakfast. The staff was response and it was nice have a small cafe on the grounds. Ice was always available and appreciated the pool. A small workout room would have made it even better.

    5
    « Best Western Garden Inn stay in Santa Rosa Ca »

    This motel is an older building but always clean with very welcoming staff and the restaurant on site has an amazing inexpensive selection for breakfast with staff that always has a smile on their faces! For the money this is the best for your buck!! It is also quiet located far enough from the freeway and set up very well with a variety of rooms.

    4
    « Nice room »

    We are traveling from north to south and this hotel is next to highway 101. The room is spacey with microwave and refrigerator. Fast check in with friendly staff. We will stay at this hotel next time again

    3
    « Decent hotel, fair price, it does the job for an overnite. »

    Hey -- it's a Best Western in Santa Rosa, not The Ritz in London. So don't expect too much for $105 and you won't be disappointed. I was in Santa Rosa for a night on business and needed a place to stay. It's convenient to the 101 freeway and the room was large and clean with large comfortable beds. The decor feels slightly 1980s, but instead of feeling bad about that I call it "retro." This is a fine place to stay overnight but you wouldn't want to spend a week here.

    2
    « Do not stay here »

    looking at all the Hotel prices in the area of Santa Rosa, I thought the price of this Hotel would meet our expectations of a 3star AAA rating of a Hotel...not! it was a smelly motel, the lamps and clock were plugged into a crusty extension cord so all of them didn't work together, The bathroom was in desperate need of remodeling, we didn't even shower in the morning, we wanted to leave ASAP. The bed was in need of a new mattress also, it was not a Comfortable room at all.

  • 3
    « WINE COUNTRY »

    Rooms were nice sized and clean. Was overcome by a strange odor outside when we arrived but it went away. Think they were spraying for something but were not told that when we arrived. Staff was helpful in suggesting winery's to see in the area. Hotel is away from downtown and city is hard to navigate in. Bring a GPS. Nothing really close that you can walk to.

    4
    « Best Western Santa Rosa, Ca »

    Overall experience very good. Room was clean and the check in was smooth. Cleaning service was very good. Restaurant food was good and offered a variety of options for Breakfast. However, once food was served, server never returned to the table except to bring the check. Pool areas were clean and there was plenty of areas to sit and relax.

    2
    « I would have liked to be able to take a shower »

    Not a bad room if you ignore the noisy air conditioner but what ticked us off was that we went to turn on the water in the shower and found that the faucet was sort of hanging there and no amount of turning it would start the water. As we checked out I mentioned the problem to the desk clerk and was told that "you just need to pull on it really hard to the point where you think you might break it". Thanks a lot for letting me know!

    4
    « surprised to fid this jem in the middle of Santa Rosa »

    We needed a place to stay because we were going to a concert in the area. We normally stay at the double tree in Rohnert Park. It was a Labor Day week end so they needed a 2 night minimum and almost doubled their prices. We found this jewel for almost half price. The grounds are lovely, the have a cold and heated pool as well as a hot tub. We had a room near the pool area and it was all single level, a parking place out your front door and a patio out the sliding glass doors from the room. There was a fountain ,great established trees and pretty grounds. They have a restaurant on site that serves breakfast and dinner, Both were good and reasonably priced, with excellent service.The room was on the smaller side but was quite ample. They still had 2 chairs and a table, we had a queen bed that was quite comfortable. Nice size TV. Plenty of things to do in the area as well as a great starting point for wine tasting.

    3
    « Great place for a night »

    Great place for the night. A medium priced motel with clean and spacious rooms. Location is a little off the beaten path, but a short drive to downtown Santa Rosa. The hot tub was great, especially after running in the Santa Rosa marathon

    3
    « Old but nice »

    Older hotel, well maintained; ground nice; two pools Room was not made up until 4pm, despite complaints. Response was unfriendly. Poor cleaning service. Rooms were large and remolded. Inexpensive on site dining. Outskirts of town.

    4
    « Very quaint with nice staff »

    You would think this would be noisy because of location but no! Rooms are big and nicely appointed. Liked the layout a lot. They take pets too. No elevators so you haul it all up yourself. Only complaint is the pet area needs a deodorant

    5
    « What I always expect »

    I always stay at Best Western because each hotel is consistently clean and roomy. This stay was a little pricey but we stayed at a different chain the following night and I missed the cleanliness and amenities of Best Western. You can always expect Best Western to be the best value.

    3
    « Disappointed »

    This property has a potential to be a good stay. The year long renovation need to be completed to make the stay enjoyable. The lack of finish tends to make a guest feel as though they are at their own home remodel. The billing process needs to be improved and be accurate.

    5
    « Great location and grounds »

    Great location off of Highway 101 and a few minutes from downtown Santa Rosa. The garden setting is great therapy for weary road warriors and tired travelers of all ages. The renovated pool, covered spa, and bubbling fountain provide a perfect end to a long day.

  • 3
    « Best Western Garden Inn »

    No breakfast service, # of towels got smaller each day. Coffee cups & water cups missing most days. Rooms were dark because we had to keep the blinds closed due to the construction rigt outside our room. Pool not heated.

    4
    « Nice garden inn »

    This hotel is motel style, however, some of the rooms are garden in and there is no one below or above you. These rooms are very nice and updated. You also have a patio in the garden facing a pool and hot tub. The hot tub was not working when we were there, but the pool was just fine. There are two pools available to use. Keep in mind, this hotel does not have free breakfast. There is a restaurant on site, but it is not the typical best western free breakfast. There isn't a ton around regarding shops or food and the hotel is off a main road. But, you cannot hear the road. The area is slightly sketchy, but short stays are just fine here.

    4
    « Pretty Great »

    This is not an actual Best Western hotel. At least not your typical Best Western. My guess was that it used to be a motel before and they bought it and fixed it up. the rooms are spacious and comfortable and clean. But the best part was the swimming pool. My little niece had a really great time swimming. it was clean and well kept. They have a little restaurant on the property that looks like a continental breakfast but it's actually not. pretty good food just slow service since it's a two man operation. Overall a pretty suitable stay in Santa Rosa!

    1
    « BED BUGS!! »

    2 problems at this hotel, bed bugs being the worse! My hubby and I woke up in the morning to find bites on our arms, legs and hands. Looked up bed bugs and had the pattern it said to look for. We were absolutely disgusted! Never have I ever experienced this. This was the first hotel we stayed at on our travels so it had to be from this hotel! When speaking with management, her response was, "We've never had that problem." She was more concerned with the leaky pipe in our room (which I had to put a trash can under it since we noticed late at night). She rushed to tell maintenance and never returned. She had the maintenance guy tell us we were being moved because of the broken pipe. Not because of the BED BUGS. Not once did anyone apologize or say they'd take care of it. Thankfully we were moved to a new room but I still didn't sleep fearing I was being bitten all night. I don't think management took us seriously so that hotel will be infested soon! Do yourself a favor and stay somewhere else! We moved to the Doubletree which was same price but way nicer!!

    5
    « Perfect »

    We stay here while touring the Santa Rosa area. It was perfect for my granddaughter and I. Heated pool when we were not out touring. A restaurant on the premises for breakfast and dinner which we visited. Food was great! Staff was very pleasant and friendly.

    4
    « Work in Progress »

    We stayed one night on our way to the Redwoods. They're doing renovations. They will have beautiful gardens outside each room. I thought it's going to be lovely. My husband and grandson had a hard time with the renovations going on. Each room has a private patio looking at the gardens. The room was clean and comfortable. I'd like to go back when it's all done. I would recommend this hotel.

    4
    « Cute hotel - 1960's-like »

    This hotel reminded us of a 1960's motel. We parked outside our room. Looks like they have finished remodeling and we were very comfortable. The room was very nice and clean, the bed was comfortable with lots of pillows and it was quiet. Plenty of charging outlets, free wifi, updated tv, and cold refrigerator for drinks. Desk staff was very nice and friendly.

    2
    « Poor management - Struggling to hang on »

    We needed a place to stay after a late night turned into a very early morning on a road trip to Northern CA. We booked through Best Western online and when we arrived at 2AM, the desk manager (Danny) said he didn't have any record of our reservation and couldn't do anything until our reservation came up in his computer system. It took us, not the desk manager calling Best Western (corporate) to even start the process of checking in. The desk manager then proceeded to berate us for booking online and not calling the him at the hotel directly. After we called Best Western corporate it then took the desk manager over 30min to check us in. Had it no been 2AM we would have left in a second and found other accommodations. The rooms were ok, freshly painted but overall dated. Between the poor service and dated rooms (especially the bathroom) we were surprised to see the Best Western name on the hotel. We won't be back.

    1
    « Yuck »

    I entered my room on a Thursday afternoon. I had two queen beds. When I went to turn down the bed I'd chosen for sleeping, I found a long, black hair in the bed. I have blonde hair. Grossed out, I inspected the other bed, which did not have hair but the sheets were wrinkled - I honestly could not tell if they were wrinkled from poor folding or not having been changed prior to my check-in. I decided to give the hotel the benefit of the doubt. In the morning, I left both beds unmade and I went to the lobby (around 8:30 a.m.), explained the situation, noting the hair in the bed. I requested linen changes for both beds. Management agreed. I left the premises, returning around 4:30 p.m. The beds were made, the hair was in the exact same location. I returned to the lobby, frustrated now. I more vehemently requested a linen change. Again, management (new people from the morning shift) readily agreed and within a few minutes, a member of the housekeeping staff came to my door. She attempted to hand the linens to me for me to change the bed. Frustrated, I refused to accept the linens and asked her to look at the beds with me. She asked me if the hair was mine. I pointed out that I have blonde hair and we were looking at a black hair. I vigorously asserted that the linens should have been changed. She countered that I was not a new check-in. I asked her if she'd be willing to sleep in a bed with someone else's hair. She pointed out that she had not been at work on the day I'd checked in. I kicked her out of my room. I returned again to the lobby and noted that I'd kicked housekeeping out of my room secondary to her expectation that I should change the used sheets. Management offered to change the sheets herself but by then I was overly frustrated and noted I would again sleep in the other bed but would be checking out on Saturday morning (my reservation had originally been Thursday to Monday). Within a few minutes, management called my room to remind me that I'd used a third party to book and would not be receiving a refund upon early check-out. She again offered to change the sheets herself. At that point I felt the hotel had been given three opportunities to change the sheets; 1) prior to my check in (when I'm certain the health dept would like the, changed!), 2) Friday morning when I'd first explained the situation and made the initial request, and 3) Friday afternoon when I insisted. I lost it at that point and ultimately hung up on her. Her timing and word choices were poor and they sent me from fuming to boiling over. For what it's worth, I believe management was sincere in the desire to help. However one or both of two things is going terribly wrong here - 1) poor communication between management and housekeeping, 2) poor supervision of housekeeping. Housekeeping is key in the hotel business. If rooms aren't clean, customers aren't happy. And when you have multiple opportunities to fix an error and do not use those opportunities wisely, you end up with a review like this. I did get a refund by contacting the booking company I'd used. Disgusting. I will never return to such a dirty place.

    3
    « JUst Okay. »

    the hotel was not the greatest. what was there was clean and the tv was up to date . the breakfast in the morning could stand to be better too. there is not much to say about this hotel . the rooms were clean but the headboard and beds seemed a little dated. this BW needs to catch up with the other campuses or change its name Days Inn

  • 3
    « Disappointed as a BW Gold card holder »

    Room was too expensive. No full or continental breakfast. Staff a bit laid back. Breakfast was offered on site, but you paid for it. Excellent Restaurants nearby, Denny's and Willie Bird's for dinner. Cost much more for breakfast than normal. Location was OK. just off the freeway (101 North). Shower was very hard to turn on and I had to call the desk. Was told to pull it really hard. Which I did and it worked OK.

    3
    « Not exciting,not disappointing »

    Somewhat the hotelstandard we expected. Some ideas and Reports: Comfortable house- but try to get a room at the ground Floor-maybe it can be a Little exhausting to get bis suitcases upstairs-if you got some. We were rather disappointed not to get a safe deposit box-all were already full (not good for us,doing a 7 weeks around the world travel with a lot of things to be saved-Vouchers,Airline tickets etc etc) Room spacious,clean,big Family(double)bed. Maybe someday we come again and recommend the house to our friends who look for something Standard.

    4
    « Clean and Comfortable »

    Quaint motel with two pools - one heated, one not. Room was very clean and had updated furnishing. Beds were comfortable. Room was a good size and had an at-home, cozy feel to it. Price wasn't bad either. Would definitely recommend.

    2
    « Pass it up »

    Air conditioning smelled moldy sitting on room patio. Uncomfortable bed and pillows. Good free breakfast. Front desk staff seemed uncaring about needs. We moved to another hotel after one night of stay.,

    4
    « Cozy 2 Pool Property »

    I enjoyed staying in the only King Smoking room on the ground floor. The windows open for fresh air and you'll need it with the spray they use to eliminate the cigarette smell in the rooms. But I liked the room and location, it's off in a quiet corner on the end of the building.

    4
    « Wedding paryy »

    We took our wedding party there and had 9 rooms. I requested them to be in the garden area and that's where they put us! It was nice all of our rooms surrounded the back pool which had recently been remodeled or updated. They've been adding new landscaping and a few other updates to the hotel. The construction was slightly annoying but it seems like they're finishing up with that soon. They have the rooms cleaned up daily which was nice. It was affordable and close to the highway. We didn't need anything super fancy and it served it's purpose. It was clean and the staff is very friendly. Only negative for our big group of 18 was there was no where to really hang out at the hotel after 10:00. But if you're heading up to that area and just need a place to lounge by a pool and plan on being out exploring a lot, I'd 100% recommend this place. We also only had 2 people to each room, no matter if it was a double queen or king, and that seemed to be a good number. Wish the hot tub had been open! Would stay again.

    4
    « Decent Hotel »

    Stayed at this hotel 2-3 times a week for a few months while doing work in the area. It was a decent hotel, good internet in room. The only problem we had was that one week they switched the room we ordered on the reservation and we had to spend a week in the non-smoking room because they said others booked the smoking rooms before we got there. They didn't really apologize it was like "too bad". I thought that was a very poor excuse since we were repeat customers. I expected better.

    4
    « One night stay »

    Stayed here for one night on our way to Humboldt in May. Room was clean, and the air conditioning was cold, just the way we like it. There was construction going on in the morning right outside our door. Looks like it will be a nice improvement. Would stay here again.

    4
    « Nice Stay »

    My only concern was, this reservation is under my name and I am one of your members but when I asked the front desk if I get points added for this stay they said no because I wasn't paying my company was. I opened this member ship when my company pays it all the time and that's why I use you.

    4
    « Hotel Review »

    Hotel facilities & amenities were very nice, but Garden Cafe on site was closed for dinner; open only for breakfast the next morning. (My daughter, who made the reservations through Hotels.com, and needed to feed two small children at the on-site cafe after checking in, was unable to use the hotel restaurant for this purpose. Also, check in clerk erroneously failed / refused to allow us to switch rooms to my credit card when checking in.

  • 3
    « Well priced for location »

    This place was clean, had a comfortable bed, and was very reasonably priced for the location near Sonoma County. The unheated pool was COLD! The heated pool was in the middle of a construction zone so didn't really feel comfortable using that. The furniture was old, the chair and ottoman stained and a little gross. I'm not a big fan of wine country, but it's a great price if that's where you're headed.

    4
    « Perfect for us »

    I love this hotel. The staff has always been so accommodating and friendly. We stayed for a weekend, with our adult kids in another room. Every time we have stayed it has been in a room next to the pool in the back, and it has been great. This time, there are major renovations being done, but we still enjoyed our visit so much; we were there over the weekend so there were no workers. Just be sure to ask for a garden room... Can't wait to come back when it is all finished!

    3
    « County Summer event »

    I usually enjoy most Best Western Stays, however on this occasion they do not have the complementary continental breakfast, lots of construction going on, so it was messy and incomplete, with caution tape everywhere. I look forward to trying again once the work is complete.

    1
    « LOUD CONSTRUCTION !!! UNACCOMMODATING MANAGEMENT »

    FORGET IT! If you plan on sleeping, or parking, or being treated the way you want to be treated at a hotel - this is not the one. I paid over $150 for my room only to be awoke when aluminum rods were being clanged and ladders were being dragged and and erected, then loud mariachi music was being played by a maid in the room next door. Nothing else matters - I rented the room to SLEEP - and this was not allowed! They would not give me another night, they would not give me a price break, the manager had all kids of excuses. This hotel is now on my "LAST" list of places I'd ever stay again.

    5
    « very good hotel and location »

    Quiet and freeway close. I have stayed here many times and will keep coming back when in area. Good location, good wi-fi, clean rooms, quiet hotel, lots of parking, professional staff, and comfortable beds. The restaurant is very good but wish they had better hours. They were doing some construction but are very respectful of guests. I will be back.

    3
    « Nice little hotel »

    We enjoyed are stay at this hotel. The room was clean and the facilties are nice including a heated pool. While we were here there is significant construction going on in the courtyard, but the heated pool was open and enjoyable. The workers were very considerate of our using the pool too. We would stay here again. It is also in a great location for wine country while the immediate surroundings are industrial it didn't bother us.

    4
    « Nice if a little dated »

    I only stayed in this hotel one night but my impression was that it was well looked after, the staff were nice and the rooms were good. The only thing was that although the rooms seemed to have been relatively newly fitted out it seemed like they had been done in the style of a hotel from 10 years ago. It seemed like they were catering to older clientele, and I guess that's ok. One extra thing, I loved the heated out door pool, it was lovely and warm!

    5
    « Great place with heated pool and cheap brekkie »

    Just one night here but could have stayed for more. Was a great choice in a good place.Some building work is underway but dont let that put you off, good value and a great cafe in the middle offering value choices. Rooms big, wth patio out to the pool and a good bathroom. Coffee machine was a nice addition., We wish we'd stayed here longer!

    4
    « Decent place »

    On a busy commercial strip but ok for a night or two. Outside doors (not off a hallway), but the rooms were good sized and the staff was helpful.The little cafe in the back is an unassuming place for breakfast, but very good.

    4
    « Spacious Room »

    Stayed here with my family for 1 night while visiting the Charles Schultz museum in early April. We were only planning on a one night stay and then onward to San Francisco. It was obvious that it was an older hotel and it seemed to be going through some renovation. The staff at the front desk were very nice and helpful. The big surprise was the room. I was very pleasantly surprised how spacious the room was. It was one of the biggest rooms I've ever been in at a hotel. It was nice feeling like we were NOT crammed into a sardine can. The room was on the second floor behind the office. Room 202 I think but not 100% certain. Be not mistaken, I did not expect this to be the Savoy especially from the price but I would stay there again. I must admit I do wish breakfast was included also I wish the dining room would accept credit cards. The only options for paying for your meal was to either add it to your room or pay cash.

  • 3
    « Construction »

    The place was nice except that the room's back patio was crawling with construction workers. I could see that the construction will ultimately make the pool area connection to the room a nice amenity, but it seems as the room should have been vacant during construction.

    3
    « Convenient hotel in Santa Rosa »

    Plusses: Clean comfortable room, friendly checkin staff who recommended a good restaurant for dinner Do not judge the quality of the rooms themselves by the look of the exterior, which is in need of a fresh coat of paint.

    4
    « Very nice Hotel ( Quiet) »

    Very nice room, quiet (love it) very clean. The bed was super comfortable, huge plus. The front desk staff was great. This hotel is in the middle of a remodel ( it will probably be even nicer when they are done!!)

    1
    « no help there »

    booked through priceline and a pop up came on my computer letting me know the price had gone down for my booked dates. Tried to go through priceline to get the better price ,was told they couldn't do it even though they the advertise the best price and free cancelation . would not let me cancel to rebook at the better price and was told I would be charged $420.54 to cancel even though the booking was still almost three weeks away. When I called Best Western corp. was told they could do nothing for me to help. This no way to treat clients . the savings would have been $82.49 per night.

    4
    « Vacation Stop for Rest »

    This hotel in Santa Rosa, CA was nice and clean. We stayed one night and slept very well. The hotel staff was friendly and very welcoming. Only downside may be carryong luggage up one small flight of stairs, but for a good, clean place to stay, that was a small detail. I certainly recommend this hotel!

    1
    « disappointment at the Garden Inn »

    I was looking for a quick romantic getaway to Santa Rosa, close to downtown so we could enjoy ourselves. I quickly discovered that The Garden Inn was an old run down hotel. I was disappointed with the quality of rooms, the pool wasn't heated. The spa area was under construction, and that staff was not very friendly. Our shower was broken, the room smelt like stale smoke and mildew. By far the worst Best Western I have ever stayed at. Very disappointed.

    3
    « Sonoma Visit »

    Large tour group arrived just before us and desk staff were overwhelmed. Room was adequate and away from the noise of the large group. Non-smoking room had faint residual odor of smoke. Entrance not easy to figure out due to confluence of several streets and CA 101

    2
    « 1 room out of 3 was cancelled when we arrived »

    Disappointed. 1 of our 3 rooms were cancelled when we arrived. I did not cancel this room, and I was told the Best Western did. I never received a cancelation notice. Very upsetting when driving in after a long day. The hotel was really a motel. Rooms were disappointing and in need of an update.

    3
    « Good price »

    Nice little hotel in santa rosa not far away from the wineyards 45 minuts on bikes ). Big and clean rooms, with free wifi and tv. Alot of renovation is going on at the hotel. Not so much nearby to watch and see, but only 15 min walk from center Ok breakfast at the hotel ( Dennys just on the other side of the road-just in case )

    3
    « Remodel »

    Unfortunately, we were not told that the motel was remodeling their garden and pool area. The jack hammer at 9 was our wake up call. The room was okay but very small. We would probably not stay again.

  • 4
    « Nice and quiet »

    We stayed in room 121- it was on the corner and was very quiet. They are doing construction, but not on the weekends. Very clean. I wish the toilet was taller- good for kids, not for tall people or seniors.

    4
    « 2 night stay »

    Truthfully I was not impressed at first, I was scared to see what our room was Going to look like inside. Pool looks inviting, they are doing construction but I haven't heard a noise yet. Our rooms on the upper level and the only noise I've heard so far are ppls cars beep or the maid vacuuming. The room turned put clean and very spacious. Water for the shower was perfect. TV worked great and it's a nice flat screen. Bed is comfy, clean and big. The only thing I didn't like was the curtains, I couldn't get them to fully close, it felt weird being in bed with the curtains opened a bit. The front door seems to small and has enough room for bugs or hot/cold air to Come in. For the price, it's not bad!

    5
    « Great Value »

    Clean, simple, great value hotel. Pool is under construction currently. Convenient location near the highway. Dierks Parkside cafe is a couple blocks away... wonderful breakfast and coffee! Check in/out staff were very pleasant.

    4
    « Very nice, pet friendly »

    Stopped on way north, walked in without a reservation. They are pet friendly, which means they take small dogs, and charge a small fee. Room was nice and standard fare for thus chain. Pretty quiet for being right off the freeway and on a busy artery. Shops and restaurants nearby. Did not try the on site diner. Had hookups and ample parking near rooms.

    1
    « Room »

    Would ask for at least a 50% refund, we moved a much nicer hotel for much less, cleaner more services, better location and a room that was exactly like it was shown online. The best western hotel was a complete lie, the room was nothing like what we reserved. picture of the room and it's size were totally deceptive.

    4
    « Clean and convenient »

    Room quality is acceptable for this price range. Bed is comfortable. Clean room and bathroom. Has ironing board and iron. Wifi is generally serviceable with occasional interruptions. Sound insulation of door and window is poor as I can hear very clearly the conversations outside, not to mention the loud engine noise of cars. Better to stay in a room at the upper level.

    5
    « An excellent stay. »

    I've stayed here before - and it is as good as I remember. Spacious rooms. Clean. Friendly staff. And a room for less than $100. And access to the coast as well as Napa Valley. A bargain by wine country standards.

    2
    « Physical renovation underway, online booking needs help »

    I had booked a room with two queen beds online through the BW website, but was only given a room with one bed upon arrival. Haven't used the BW online booking in some time so maybe there is a disconnect with some hotels? Probably best to call and make the reservation direct with the specific hotel or at least confirm. During 4 weeks of business travel, this hotel booking was my only hiccup. The place could use some updates, and it looked like the work in progress as of February will be nice.

    4
    « mostly renovated! great rate! »

    the personnel at the front desk are friendly and helpful. the rooms are renovated, i.e., new air conditioning unit, new granite(like) bathroom countertops and fixtures. good size flatscreen tv with HBO channel! they provided 2 luggage stands, which is pretty rare! fairly large refrigerator, which in my experience is atypical in most hotels/motels. coffee/tea maker in the room is pretty convenient to have. the king-size bed/mattress is very comfortable but firm enough for me. the bathroom window appeared to be new. the bathroom has a shower with glass door, but no bathtub. we weren't needing a bathtub, so we were fine. bathroom size is a big tight, but we're used to that as our bathroom at home is small but functional. the window facing the parking lot did not appear to be new. it was a bit noisy in the morning when motorcycles drove by. other than that, it was very quiet, and we felt safe and secure. the chair with ottoman was a bit worn but ok. there was no in-room safe, but i don't think motels usually have them. there was also a small café onsite where you could order and pickup the good. we didn't get a chance to try this. overall, reasonably priced for a mostly renovated room! good size for just the two of us and very clean!

    4
    « Very nice and clean! »

    The property is very clean, the front desk people are friendly, and the on-property restaurants is not only convenient but also has good food and service. All in all, it was a very pleasant experience and we would definitely stay with them again.

  • 4
    « Old School Motor Inn »

    This is is fine old motor inn - old school with the parking lot in the middle. The rooms were big and clean and still had many of the old features - old tiles etc. The staff was friendly and helpful - it was inexpensive and a good place to stop for the night before going into San Francisco.

    2
    « Not impressed »

    I was not impressed with the construction or feel of the hotel. The furniture in the hotel looked worn. The property itself did not look clean or inviting. Part of this may be due to the construction.

    3
    « Service was the Saving Grace »

    I am a loyal Best Western customer. I really like their rewards program and have had good experiences with the company. This past stay at the Garden Inn, Santa Rosa did not upset me, but I thought the quality and value of the hotel were poor. The hotel looks outdated, which is not necessarily a negative aspect, but it is desperately asking for maintenance and aesthetic improvements. The pool and spa were currently under construction, which was an eyesore since the site was right in the center of the property and took up a lot of space, although the hot tub looked tiny and unimpressive. The room was spacious, but the bathroom was disproportionately small and claustrophobic. Our bathtub quickly clogged up while taking a shower. The television had painful delays between channel changes. The first vending machine we found ate our money and did not produce the products we paid for. The saving grace was that the service was wonderful and the staff was gracious when we reported any problems. The employee at the desk immediately refunded our money for the vending machine. The onsite cafe was also delightful. The prices were great, and the waitress was very pleasant and efficient.

    5
    « Mogel review »

    Extremely clean motel that is well managed and consistently provides a comfortable experience for its tenants. The entire staff is courteous, helpful, and knowledgeable....hence, that is why it is called BEST Western.

    4
    « Santa Rosa »

    Se pago el precio justo, no hubo ningun tipo de inconveniente, la persona de recepcion muy atenta. Fare price. The person in reception was very kind and welcoming. The lady in the restaurant was very sweet and gave us a great service.

    4
    « Clean rooms good servive »

    Friendly helpful staff at front desk.Room clean .Nicely furnished.Comfortable bed .Large flat sceern TV.Construction on pool area outside room inconvenient but appears to be temporary. Would recommend for right price

    5
    « Low-key getaway »

    I was in town for the Pliny the Younger release at Russian River Brewery, and decided to stay here for 2 reasons: I liked Best Western, and it was only a mile from the brewery. This turned out to be the perfect hotel for us. The beds were super comfortable, and the rooms looked brand new. It was quiet, clean, and convenient. With only being an hour from San Fran, and Napa Valley, this was the most ideally located spot in the area. I would definitely stay again!

    1
    « Poor Customer Service »

    I booked online Feb 8th for Saturday, April 9th. I got my confirmation email and put it in my travel folder. On Feb 10th I noticed a reservation in my computer calendar for Feb 9th not April 9th. After calling BW customer service they suggest I call the hotel directly because there was nothing they could do. I called and the woman on the phone didn't care at all. She said that they were booked(I didn't believe her) and could have resold the room if I called by 4 on the 9th(Tuesday). She wouldn't even meet me half way on a refund. She also stated that I typed in the wrong dates. On the BW web site dates aren't typed in, they are selected from a calendar. This was a computer error that cost me $102!

    4
    « Great hotel for price »

    very satisfied with everything at this hotel. They were doing some construction but were very quiet. The rooms were clean and quiet and plenty of parking close to each room. No free breakfast but the small restaurant had great food. Location is close to downtown.

    3
    « Good location »

    Recently stayed here to attend local event. The location is excellent..near downtown and Wells Fargo Center. The folks who work there were great..friendly and helpful. The room was spacious and clean. The wells are thin and heard the noisy neighbors..but if you are tired it won't matter. There is no free breakfast...but plenty of fabulous good in town. Overall...good place to stay.

  • 2
    « Motel 6 Makeover »

    I've been to many Best Western hotels and I thought that they were held to a consistent standard of decency. This place is a dump in comparison to other Best Western hotels. It feels like Best Western bought a cheap motel, put on new wallpaper, and renamed it. This will be my first and last stay here.

    3
    « Bday trip »

    Great location, nice rooms, I enjoyed my stay here. Close to nearby breweries and wineries and Jack London state park. Right off a main road too so easy access, would definitely come back or recommend! My friend had some any issues in her room but that was her experience not mine.

    4
    « My less then expected stay »

    The recpection I received is not a Best Western recepetion. I was waiting longer then I was necesary to check in. I was treated lkie I did not know anything about the process. I told them I had a dog. So when I got there we spent too much time on dog matters. I have been to this motel at least a dozen times. I hold a best western card. I did not feel this card was even worth showing.I am starting to think why am I loyal to Best Western.

    3
    « Good for one night »

    Friendly service. Stayed in a room near the back overlooking the pool area (under renovation). Very quiet, didn't hear traffic or next door neighbours. Comfortable bed, good size room but awkward layout with tv beside bed. Good internet. Convenient parking right outside door. I thought it was a little overpriced based on its age and not having breakfast included. Location seemed a little seedy. But overall a comfortable stay.

    5
    « Trip with Daughter to Eat and Gamble ! »

    I would highly recommend the Garden Inn. As the Head Housekeeper of a vacation house rental company, I am very critical of hotels, motels, etc. and found this establishment to be top notch. I have already suggested it to many friends and associates.

    3
    « Decent for the $ »

    Decent bed but a small room. Nice and clean. Warm when we arrived. Worked just fine for a late arrival/early departure. Wouldn't be our choice if we were staying for longer, but a quick overnight was nice to not have the higher luxury prices! :)

    4
    « Good choice in Santa Rosa »

    We typically stay at Garden Inn for a few nights over Christmas. The location is convenient for family visits and shopping. My sister travels with her dogs and needs pet friendly rooms. We really like the little on-site restaurant for breakfast and prefer to pay the modest prices for a freshly cooked meal. The rooms are large, clean and nicely appointed. We were a bit disappointed with the housekeeping on our latest 3-night stay. Obviously used towels weren't even straightened and the coffee pot wasn't cleaned. The spare blanket had paw prints (and we were not in a pet friendly room). There wasn't anything really serious. I just hope this isn't a sign of things to come, because we really like this place and will still recommend it at this point.

    4
    « Easy from airport & near shopping center »

    Would probably have given this hotel an "excellent" except that is is undergoing some construction so unable to judge the final result. I enjoyed the easy access off of 101 from the airport and quite a large shopping center nearby for getting travel supplies and restaurant choices. The little restaurant on the premises was cozy, but closed before I arrived for the evening. Would book here again.

    4
    « Is like staying at a Motel in the 60's but renovated. »

    Its a nice place to stay at. Very modest but clean and comfortable beds. Need a place closer to downtown and decided to try this location. Its $40.00 cheer than the Hampton Inn down the road. Its an old style property. You park outside your door. Join the Best Western Rewards to get points for your stay. Aloha!

    4
    « i'm heading back best western garden inn »

    had so much fun in santa rosa ,i need to come back and do what i came for ..hoping we get the great hospitality we received last time! staff was helpful . i will let you know! by the way the rooms are larger than most ..and a charming breakfast nook on premises.. easy on and off 101 . close to everything!. see you soon!

  • 4
    « Suited Our Needs »

    This Best Western suited our needs. It had easy access to Hwy 101 and was located not far from where we wanted to go - The Russian River Brewpub. Our room was clean and comfortable, although it took almost 30 min. for the coffee maker to make coffee! It should be replaced (we were in Room 119, if mgt. is reading this). And the walls to our room were paper thin. We could clearly hear our next-door neighbor's conversation on the phone. We had a nice breakfast in the on-site cafe and although it wasn't free, like most BW's, it was very inexpensive and tasted great. Also, all the motel staff we encountered were helpful and friendly.

    5
    « Great topper to wine tasting! »

    Great location with easy access to everything! Room was clean, spacious with ultra comfortable bed! Couldn't have asked for a better topper to a wine tasting day! Staff was super helpful at accommodating our needs. Thank you-Best Western

    2
    « Wasn't impressed this time. »

    The hotel does not have an elevator. I had a difficult time climbing the stairs with the suitcase. The quality of the food was poor, sloppy presentation of food and the clam chowder was very salty and the clams tasted spoiled. I threw the food away. I would not recommend this Best Western in Santa Rosa, California. From now on, I will stay at the Best Western in Vallejo, California. If you have extra time to drive from Vallejo to Santa Rosa, I would definitely recommend the Best Western in Vallejo, California.

    4
    « Simple and effective »

    We were in town for a quick getaway. The room was clean, updated and all we needed. Easy to find and we quickly got back to the winery trail. The price was right in an area filled with expensive B & Bs. Coffee in room and fridge was useful. The cafe was a little disappointing. Our breakfast took forever!

    4
    « Older motel, remodeled rooms »

    Nice older motel with a garden/pool courtyard. Pool is being renovated. Rooms were recently remodeled with nice decor. Also rooms were very clean. Walls are alittle thin, can hear TV in the room next door and people talking..not enough to disturb me though. Parking is outside your door. Breakfast is not included but there is a small restaurant on the premises. Food is acceptable, but was not served hot. It was a little busy in there and looked like only one cook, so maybe that's why. All in all,a nice place for a lower cost in the Sonoma area.

    2
    « Overpriced, Would Not Stay Again »

    We stayed at this hotel for 2 nights while exploring the wine country. This was not my first trip, and I have stayed in value hotels in the area before, but this place was by far the worst. This place is really more of a motel, of average to mediocre cleanliness. Our bathroom was tiny, and barely had room for one, let alone two people. All of this would have been fine had the hotel been appropriately priced. However, with the hidden taxes our total bill for two nights came out to almost $500! Our stay in downtown San Francisco was a fraction of that. Definitely not a good deal. We will not be recommending this hotel.

    5
    « Very good. Would stay there again. »

    Room was good, very clean, and appeared to have been recently upgraded. We stayed in the back and it was very quiet. It was nice to be able to park right in front of our door. Everything in the room worked, but the TV lost it's signal a couple of times. Beds were good, not great, but that's more a matter of taste than an actual issue with the beds. Lots of places to eat (& shopping) nearby, but you'll need to drive to almost everything. Solid choice if you are looking for a place for a night or two.

    4
    « Cosy & Clean »

    Spacious room. Very clean & cosy. Staff very pleasant & helpful. Close to main road so can be noisy at peak times. Highly recommended. Outside swimming pool available & in process of building jacuzzi. Menu limited but only about 1 mile to downtown & restaurants. Visit to Petrified Forest recommended & several vineyards within 20 minutes drive.

    5
    « Great Stay in Santa Rosa! »

    When arriving we were pleasantly surprised to find, although a bit older, the hotel was immaculate in common areas, rooms and grounds. Staff was great. Would stay there again and likely to in the next year.

    4
    « Good Hotel »

    The staff was great. I would have liked to have had time to check out the cafe. Neighborhood may not be the best but still felt safe. Overall I had a great experience. It was a one night stay for business. I would recommend, it's a good price for what you get, beds are pretty comfortable and I did like the pillows. There is also a back open patio area. I didn't use it but some like that sort of thing.

  • 3
    « WAY OVER PRICED! »

    For the size of room and shower (no tub), and considering the usual Best Western complimentary breakfast was not included, $143.99 (not including taxes) on a Friday, and $152.99 (not including taxes) on a Saturday are outrageous. I wouldn't have minded staying if the room was reasonably priced for the product.

    5
    « Could not have been better »

    We needed a place to stay after emergency medical activity, and Best Western Garden Inn was perfect for our needs: we got a large, all equipped room close to the hospital and handy to shopping and dining.

    3
    « Place was ok for the day »

    Had a tough time here, bed was not comfortable, manager beating on the door next door at 1230 in the morning??? And then yelling at the drunk next door for 5 minutes about a late check out the next morning??? Why couldn't he do that in the morning when we are already awake.

    5
    « Garden Inn Santa Rosa CA »

    An older facility that has been beautifully maintained. Spotless clean, nice large rooms, great location. Quite reasonable compared to others in the area. Staff is friendly and efficient. There is a small cafe on the premises with excellent food and service at a very reasonable price.

    5
    « Very nice »

    Could not have been more pleasant from reservations to check out and breakfast, quiet, clean and pretty setting and grounds including parking lot. We will definitely stay again the next time we visit this area of California

    4
    « Good Stay »

    A very nice stay at an affordable old style motel. Not fancy but clean and comfortable. Two pools. On site laundry. Restaurant serves breakfast and dinner. Short drive to downtown. I stayed several nights on a business trip and had no complaints. I would stay there again when in town.

    4
    « From Another Time »

    This place has old school vibe...clean...friendly...and large rooms to stretch out for the weary business guy. I have stayed here three times and close to everything. A glass of wine on patio by the pool is great after o long day.

    4
    « Old school charm with nice clean up to date rooms »

    Neat old school motel. Friendly, helpful staff on the phone and upon check in. Heated pool was great after a long day of work. On site cafe, no continental breakfast. I was a little dissapointed in the lack of a continental breakfast. I stayed here for business and don't have time to sit down to eat in the morning. Overall a nice, quiet, clean hotel that I would recommend.

    4
    « It's a little old fashioned, but what a charm »

    This is an old-fashioned motel where you park by your door, and I wasn't expecting much when I saw it. But we were pleasantly surprised when we went in. Our room was large and spacious with lots of closet space, a larger-than-average shower, a microwave and mid-size refrigerator, and a very comfortable king bed. What I liked most was that the place was very clean, the towels and linens were like new, and everything was neat, including the outside grounds. There is a potential for noise from the pool area, but we were there on a Saturday night and didn't experience any problems.I believe the pool closes at 9 PM. Breakfast is not included, but they have a nice on-site cafe where you can get a complete breakfast. I believe the hours are 6 AM until 11:00 AM. We were quite happy with our breakfast and the price. Free wi-fi. For the price range, this is an excellent hotel.

    4
    « Great stay on our way to Disneyland »

    Our families first vacation to Disneyland, we decided we would like to see San Francisco along the way. We decided to grab a bite in Santa Rosa and discovered we were ready to rest before continuing our adventure. We stayed one night here on our way to Disneyland. Beds were nice and comfy. We ended up with a room steps away from the pool. The pool was nice and refreshing heated just enough to cool off. would stay here again.

  • 2
    « Lack of security »

    Staff allowed strangers to enter guest room while occupied. Stated that no record of us checking in. Later found that we had been locked out of our room raising concern that someone else had been in our room. Family felt violated and uncomfortable rest of stay. Staff acted shocked that I might be upset.

    3
    « Fine for a night or two »

    We arrived close to midnight so check-in went quickly. Our room was near the back of the property. The room was huge with a very big dressing area and bathroom. It was clean, but not spotless. The decor was quite dated. I felt like I was going back to the 70s with the bright orange bedspreads. We only stayed for one night and it served its purpose. They may include breakfast, but the guy who checked us didn't say anything, so we went to a great little diner (The Happy Hen) down the road. For a short stay, this hotel is perfectly fine.

    3
    « Convienent »

    This property is just between Calistoga and Healdsburg. This made it very easy to go see wineries in both areas. Room was clean, rite by the pool. Outside Ice Machine we filled up our Ice Chest with. I was not recognized as a Platinum Member upon check in.

    4
    « A Happy Surprise »

    There are many hotels to choose from, so glad I picked this one. The room was spacious, cute and very clean. The woman at the desk was very friendly. And the breakfast served in the little restaurant was great! Highly recommend.

    4
    « Girls weekend »

    Good hotel for the price. Big and clean rooms. Great location, since it's close to downtown. Front desk very friendly and wiling to help you at all times . There is a cafe for breakfast but didn't try it.

    3
    « Weekend stay in Sonoma »

    Room was very spacious and clean. The price of 220 was a bit steep, but better than others in the area during harvest time. Staff was friendly and courteous. My friend accidentally chose a smoking room online. It was late, so they offered smoking spray & changed the rooms the next day.

 

Getting to the hotel ...

All directions
·From: The south. Take Highway 101 North to the Baker Exit, go left on Santa Rosa Avenue at stoplight, go two blocks up he BEST WESTERN Garden Inn is on the east side. ·From: The north. Take Highway 101 South to Corby Exit, make a left on Santa Rosa Avenue. The BEST WESTERN Garden Inn is 300 feet ahead on the east side.