BEST WESTERN Hotel Inn,  Santa Cruz de la Sierra

3.5/5  - based on 171 guest reviews.
126 Plymouth Street, 95060-2932, Santa Cruz, United States - See map
+1 831 425 4717 +1 831 425 0643

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Multilingual staff
    Multilingual staff
TripAdvisor Traveler Rating
based on 171 traveler reviews
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Experience the best of this laid-back beach town while relaxing at the BEST WESTERN Inn, just minutes from the bustling boardwalk, downtown and the perplexing Mystery Spot. This quaint, centrally-located Santa Cruz hotel is just minutes from beautiful beaches and the Santa Cruz Beach Boardwalk, featuring a seaside amusement park, dining, shops and more. Downtown Santa Cruz, also within walking distance, is home to even more shops and events, including a well-established farmers' market. The BEST WESTERN Inn is also just three miles from the University of Santa Cruz, making it the perfect home away from home for visiting friends, family members or fans of Banana Slug athletics. Guests who want to get away from the daily hustle and bustle will find easy access to some of northern California's most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park. This Best Western Santa Cruz hotel is also a great home base for day trips to Monterey, San Jose or San Francisco. We are conveniently located within 70 miles of five airports - the San Jose International Airport is just 35 miles away. For those traveling for business, we are also located close to O'Neill Brand, Cruzio Internet, Fullpower® Technologies and Plantronics®. This Santa Cruz hotel offers amenities perfect for the leisure and business traveler alike. Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed Internet access, a fitness center, free local calls and free parking. Guests start their day off right with a complimentary continental breakfast, and relax at the end of the day with a soak in our year-round hot tub enclosed in a cozy gazebo. To get started on your visit to paradise, make a reservation at the BEST WESTERN Inn today! ***Management reserves the right to refuse to provide accommodation to persons of less than legal age unless accompanied by an adult. Proof of age may be required at check-in.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 171 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
38
Verygood
 
58
Medium
 
30
Poor
 
22
Horrible
 
23
Business Business 20
Couples Couples 57
Family Family 62
Friends getaway Friends getaway 8
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Inn,Santa Cruz de la Sierra
  • 5
    « A Quick Trip »

    We had to take a very quick trip to Santa Cruz and it was so wonderful to stay at Best Western. The friendly staff and great breakfast make it the perfect place for a quick stay. I don't have to worry about a breakfast space. My family can have breakfast without it being an "ordeal" because everything is so convenient.

    4
    « NIGHTS IN SANTA CRUZ, CA. »

    Older property, but has been updated. Location is great, close to freeways, and a few minutes from the beach. Clean comfortable rooms, good beds. Tight parking requires driver attention when backing out of spaces.

    5
    « Small but Great »

    If you're looking for a clean, comfortable hotel with friendly staff this is a great location. It's right off the freeway a couple miles from the beach. Beds are always comfortable and the rooms are clean and have been remodeled

    5
    « Great hotel »

    This hotel is conveniently located right off the freeway and close downtown and beaches. The staff is very friendly and accommodating. My room was clean, comfortable and quiet. I'll definitely stay there again.

    5
    « Best Western Inn, Santa Cruz- a great deal »

    This motel is a great deal! The staff members were friendly and helpful throughout our stay. The room was clean and well appointed. The breakfast offering was tasty and well presented. They also offered non-dairy substitutes. The motel is not far from the beach and boardwalk. As to location, it was at the junction of two major highways which made for a bit of a challenge to get to it. .

    4
    « nice room »

    The room was surprisingly nice! It had a microwave, fridge, coffee maker and even a jetted bath tub! The mattress was excellent! Free Wi-Fi, free breakfast. The parking lot was small and kind of weirdly designed. It is conveniently located right next to the freeway exit for easy on and off. It is also not very far to downtown and the beach. We were able to bicycle from the motel to the beach and downtown.

    4
    « Very nice stay »

    We stay in hotels basically anywhere from 3 to 7 nights a week. Traveling between jobs we found this hotel and were delightfully surprised. We got the Jacuzzi suite with a large Jacuzzi tub, that obviously has been taken care of and cleaned. The bathroom offered a walk in shower which was very nice and you get a microwave and refrigerator in your room. The only downfall to the room was your windows are basically right at the street and so there is some noise. The bed was wonderful and very much appreciated everyone was very nice and we will definitely be stopping back at this location again. I do believe they serve breakfast, we left so early we didn't get a chance to even look at it. But the accommodations were great and the staff were very pleasant.

    3
    « It's Okay »

    I stayed here just as an overnight stop on a long trip from Northern Oregon to Southern California. I used to live in Santa Cruz so I did not need to stay in any one particular place in order to have a good proximity to places, I just know how to get around that town. So I stayed at this hotel for only two reasons, I am a Best Western rewards member (which is worth it) and it is really hard to find a decent hotel in Santa Cruz under $100. Yes, this hotel is noisy. All hotels in this area will be a bit noisy. I travel with a very small fan for white noise at night. I find that most hotels do not have a continuous fan on their air conditioning units and the noise of the fan does wonders for blocking out road noise as well as other guest's noises. The air conditioning did wake me up several times throughout the night when it kicked on, and as I was right next to the ice machine that woke me up several times as well. As far as this being a "sketchy" part of town. No. It's not. I was traveling alone with my two small children and was perfectly comfortable. Know your surroundings, lock your car no matter where you are. It's really fine. The rooms are less than what you would expect from a standard Best Western, but still better than most hotels in this price range. We were comfortable, the room was nice and clean, and as always I appreciate the breakfast in the morning. I would say if you are hoping for the "Santa Cruz Experience" this location will disappoint you. But, if you are just looking for a less expensive jumping off point then this place will do just fine.

    3
    « Nice room in fair location »

    We usually prefer to stay at the Best Western Plus when visiting Santa Cruz; however, due to college move-in weekend, it was totally booked. We were lucky to find this hotel instead at a competitive price. The property seemed to be recently remodeled, as the rooms had new furnishings and an updated vanity and bathroom. There is no elevator. Although we had a second-floor room, there was a lot of street and Highway noise throughout our stay.

    4
    « SANTA CRUZ »

    I always stay at Best Westerns since they consistently have comfortable beds. I usually stay at the Aptos Seascape location but it was really expensive. I found this location which I didn't know was even there. The price was 1/2 of the Seascape so I booked it. It's a small BW, I stayed on the back side which was quiet and had a good night sleep. It looked as though it was remodeled. I loved the walk in shower. The staff was great. I would recommend this location

  • 4
    « One of the Better Deals in Santa Cruz »

    It is hard to find a room in Santa Cruz for around $100! Especially during the summer season. This hotel is Clean! Comfy Beds! Good Service! Hot breakfast! A little noisy as it is right on the on ramp to HWY 17. Also try and stay away from the ice and soda machines...they run all night! Parking is a little tight if you have a big vehicle! Denny's right across the street. Just saying. Right on Ocean so it;s just blocks to the beach! As always check your room! We got an early arrival check in so we glad to get the room we did.Ahh, the sea breeze!

    5
    « Extremely pleased with our stay »

    Overall, excellent stay--service was fantastic, bed was really comfortable, maid did great job cleaning the room daily. Cannot say enough about the front desk staff. Very friendly, extremely helpful. Location was right off freeways 1 & 17, so couldn't be better access to traveling. Exterior could use updating, wish rooms were alittle bigger.

    2
    « Noisy in sketchy part of town »

    Shame on me, thought I was booking and staying at Best Western Inn Plus and mistakenly booked this motel instead. Noisy intersection, not so great area of town, so concerned I made a point to park my car as near to check in as possible as I was concerned about a possible break in! Exterior entry door to a "non smoking " room that smelled like stale smoke and immediately opened window and left door open to air out. Didn't work! Interior has been remodeled and looked great, but smelled bad but would never stay here again or recommend due to safety concerns and noisy intersection.

    4
    « good proximity to bike/walk trail »

    Delighted to find fresh fruit and several healthy options (granola, oatmeal, etc.) for breakfast. 1/4 mile to trail access that leads to 10-mile round trip ride along boardwalk and beach. If you get up early it is a very pleasant ride.

    4
    « Inn Standards Exceeded »

    We checked in on a Wednesday 7/20. We were an hour early, and the friendly receptionist accomodated us. We were assigned at room 125, 2nd Floor. We already prepared ourselves for the worst after reading the reviews, but the our stay was reliably smooth. Breakfast was the usual continental breakfast, but can't complain it's free with our stay. There's Denny's and McDonald's nearby if you prefer different breaky. We were able to print our online tickets & fax some documents for work. There was a small SPA at the back, that we were not able to try because of the hectic schedule we have. Bathroom is clean, stock is few but can ask anytime. Their staffs are always available and around. It was clean and orgamized when we went there. So far we give them 4 star. The only problem was the parking, it's limited. When you go back late, you might struggle finding one. But the staff will help you decent spot.

    3
    « Limited services but helpful staff »

    Compared to other hotels in this particular area of Santa Cruz, CA, I would give this hotel a "B-". This is a smaller hotel, so the amount of services offered and provided is smaller. I would venture to say this is almost more of a glorified motel, considering there's no elevator, there was no roll-out bed in our suite for our child and the breakfast area could not accommodate all the guests. The price we paid was not a good value for the products and services we received. We paid a steep price because it's summer time in Santa Cruz.

    4
    « Good Stay »

    We were there for one night, the hotel is nice and clean. We were hesitant to book due to previous reviews regarding drunks and homeless people issues. We were pleasantly surprised to find a great selection for breakfast, our room was clean and quiet, front desk ladies really friendly. We asked for one extra bath towel and got one with NO HASSLE. Our only complaint would be the bed was very uncomfortable. Also, this hotel is just over two miles from the Santa Cruz Boardwalk and quite a walk if you have small children. Convenient access to the highway and Denny's is across the road. We would book here again for future stays.

    2
    « Pick a different motel! »

    Don't be fooled by the website pictures. I think they were taken 10 years ago. The breakfast items are luke warm at best. The rooms smell like smoke and the local riff raff hang out in the parking lot all night.

    4
    « Things could be better »

    I stay at Best Western's when I travel for soccer tournyments. This was the first Best Westerns that I stayed at that had more rooms then they did parking spaces. This is also the first one I have been in where the office staff was more interested in what they were watching on their cell phones (including the "Manager") then actually attending to the guest needs. Over all it was a ok stay, compared to the other Best Western's I have stayed at.

    4
    « pleasantly surprised »

    rooms were neat and clean, staff was very helpful. the hotel although nice, is smaller and older and does not have a pool but the rooms have been redone and were very nice for the price. there was also a microwave and minifridge in our room which was very convenient as we have 2 young children.

  • 2
    « Not up to Standards of Best Western »

    Booked room through Best Western Reservations, only thing available was listed as a suite. Upon check-in, this room was anything but a suite. Only furniture in the room was the bed, one easy chair, and two desk type chairs. The room did have a jacuzzi, but the controls for the spa were nota near the tub. Separated by a wall. The TV was against a wall full of windows, and the A/C blew right on the TV, you had to turn the volume up to hear the Audio. While the room was clean and the bed comfortable, we are used to the high standards of Best Western, this facility was NOT up to the Standards.

    1
    « Yikes »

    I want refund. The sound of loud drunks in the small parking lot outside my window from 8:30pm -1am got a 911 call on them! No one in the office would answer. It Was HORRIBLE!!!!!! Now since I cannot submit this until I write more I'll talk about the bug bites all over my legs and my face which I think came from the wall unit ac that is so filthy it must be dust mites. I had no choice but to run the AC even though it was not hot in the room to drowned out the sound of all the drunken loudness...

    4
    « VACATION »

    We liked the parking space being right outside our door,comfy bed, we did'nt like the small bathroom and the trashy people hanging out in the parking lot but other than that we had a nice one night stay at this best western

    5
    « Friendly and clean »

    The staff is well knowledgeable we were a little late for breakfast and they still let us have breakfast that was a plus for me that was great customer service they know the whole area the rooms were clean and anything we needed they were there to help us thank you for a great night stay

    2
    « Front desk people should be better informed »

    It was a very bad stay and I will not stay at that location again. I had reserved a room downstairs four weeks in advance of 3-17. We got there around 8:00 and the downstairs room I had reserved was gone and we had to stay upstairs wo elevator and moved downstairs the next morning to find out the room was available when we arrived. I had to climb those stairs for nothing. Check in and check out were terrible. False info was given to me on a regular basis. We were charged many wrong charges that had to be corrected constantly. I had to keep on top of the charges all the time and go to the office to make corrections. It just goes on and on.

    2
    « Beware of area and Credit Card holds and lacking breakfast »

    This hotel, has construction going on. Customers need to be notified on website. Breakfast no hot food at 9am for one hour, breakfast was to end a 10am. Credit card hold is 4 days, even if paying cash for stay. Never had these problems at other Best Westerns. Area is shady. Best Wishes.

    5
    « Best Go to Hotel for Visiting UCSC Students »

    I like this hotel for quick trips to visit my Daughter and son at UCSC. Its clean, quiet, convenient and close to the campus. Parking is a little tight and works ok for smaller cars. They have breakfast in the morning so it's easy to get on with your day and the internet works great.

    4
    « Good location and hotel for the price »

    Nice hotel and good location. Easy walking to restaurants and easy to freeway. Staff was very nice and rooms clean. Some rooms were remodeled. I would stay again. The surrounding neighborhood was slightly sketchy. Don't have anything else to add to complete 200 characters.

    4
    « Very Good »

    Hotel is currently upgrading all rooms which makes the hotel much nicer to stay. Stayed in one of the newer rooms, very nice, clean and comfortable. Would definitely stay again if ever in the area. Very good visit.

    1
    « Can't get my money retunred to my bank account »

    Still waiting to have my money returned to my bank account. The accounting of payment to this hotel SUCKS~ My room mate PAID for his half of the room at check out time. AFTER being told my bank account would be reimbursed 3 to 7 days latter, I AM STILL WAITING FOR MY MONEY~

  • 5
    « thank you »

    best customer service all staff excellant very pleasant stay very kind and professional i will stay again for sure best hotel stay in santa cruz ca maryella was my favorite employee and most helpfull great service

    1
    « Broken Facilities & Terrible Customer Service »

    I'd give this place no stars if I could. My boyfriend and I stayed at this hotel over the weekend for one night booking through Hotels.com. It already got off to a rocky start. Knowing check out is at 11AM, we arrived not long after normal check out time to see if we can check in by noon. They said our room wouldn't be available until 1 and they would contact us when it is. So we went to waste some time.. 2 o'clock came around and we gave them another call but the room still wasn't available.. (3 hours to clean a room??) Finally they called us back at 2:45pm, 15 minutes before check-in, saying the room was ready. The room didn't seem so bad until we tried to use the facilities. First of all, there were no signs stating the low flushing power of the toilets or that the shower handle takes maximum effort to turn on. So when the toilet stopped flushing and came close to over flowing, we had concerns and called the front desk. We told the receptionist the toilet was close to over flowing and the shower wouldn't turn on. The receptionist said he couldn't help us and told us to call back in the morning to complain to the manager. During check out, the manager wasn't even in, the next shift receptionist said the manager wouldn't be in until Tuesday and to contact her then. We asked for an email address in which we sent an email the same night getting no response. Today I gave them a call and mentioned my experience to them. They told me I wasn't turning on the shower right and that it takes a lot of effort to turn it on. My boyfriend nearly tore off the handle when he tried to turn it on. Then they told me the toilet wasn't broken and that we clogged it with toilet paper and that we could've unclogged it with a plunger. This could have made sense, except, the receptionist who "helped" us that night didn't provide us with a plunger, nor did he tell us it was a low flushing toilet. He just said, "Complain in the morning." The manager was clearly trying to say we were too stupid to know how to use their non-functioning facility, with no warning signs posted. Their customer service was awful and I would never recommend this place to anyone. We tried to get a refund for the terrible experience. They returned $24 but the inconvenience was incomparable.

    3
    « Nice Staff »

    For one night this is the perfect place. It was clean and the located right off the 101. The room was clean but a little worn. The Staff was great, very helpful and friendly. Not that many places in Santa Cruz so this one is fine.

    3
    « Met our Needs »

    My wife and I stayed at this inn October 10 - 11, 2015. The hotel is located just off the ramp from Highway 17 to San Jose at the top of Ocean St. We had room 143 which was located upstairs on the back of the building. It was a good sized room with a comfortable queen bed. The room was equipped with a fridge, microwave, coffee maker and alarm clock. There was an AC unit but it didn't work all night as it was turned off or timed out or something. However, you could keep the fan on continuously which we like anyway for the white noise while we sleep. We didn't notice any outside noises in spite of the fact that this hotel is on the corner of a very busy street. Free parking was available in the hotel court yard. Free WiFi signal was good. The included breakfast was good with hot scrambled eggs and sausage available. There was also a waffle maker in addition to the usual cereal, toast, fruit, yogurt and juices. There are plenty of restaurants within a short walk of the inn. However it is about a 20 minute walk to the middle of the downtown area on Pacific and Front St. And from there it's another 20 minute walk from downtown area to the boardwalk and wharf. There was a music festival on the go in Santa Cruz and the downtown area was very busy. Lots of funky smell in the air if you catch my drift. Santa Cruz is a typical beach/ resort town. We used this hotel to explore the Monterey Bay area after spending a week in San Francisco and the Napa Valley. It's only an hours drive to Carmel and Monterey which we explored the next day. While we were downtown, we heard about fireworks. We asked at the front desk and they did not know anything about a fireworks display. However, when we visited Capitola on Monday, we saw signs advertising a fireworks display the previous night. Oh well.

    3
    « Disappointed »

    This is why I'm giving this hotel 3 stars. 1. The front desk agent was taking personal calls at the front desk while guest are waiting to check in. 2. Housekeeping left a dirty rag in our bathroom. 3. Shower area had leftover hair in it. 4. No elevator. 5. Small rooms but I understand that the owners can't do anything to change that. 6. Housekeeping did not wear name tags and uniforms.

    5
    « Basic but All You Need! »

    The value was excellent! We just needed a place to sleep that was centrally locate, had a refrigerator and a microwave. We even got a free breakfast which was better than what we normally get at Marriotts where we normally stay. The staff was friendly and courteous and the room was clean. My only complaint was that the bathroom was so tiny!

    4
    « best hotel in santa cruz »

    considering its about a 10 minute driving distance to santa cruz beach & boardwalk I enjoyed staying at the Best Western. Staff was friendly, room decor looked nice and they offer complimentary breakfast with an assortment of options incl. eggs and sausage. Like it and I will stay at this hotel when in town.

    4
    « Convenient location »

    A pretty good stay but it was a little noisy as my room was very close to the street. It's an easy place to find - right on the main tourist road (Ocean St.) that heads toward the beach and the boardwalk.

    4
    « If you need a place to stay in Santa Cruz... »

    This is a convenient, right off the freeway, place to stay in Santa Cruz. The room was large, well supplied, and clean; complimentary breakfast was an excellent way to start the day, and the staff was friendly and very helpful.

 

Getting to the hotel ...

All directions
·From: The north. Traveling on Highway 1 south, take Ocean Street Exit. Turn left at the first stop sign and pass Ocean Street. The BEST WESTERN Inn is located straight ahead. ·From: The south. Traveling on Highway 1 north, take Ocean Street and turn left at the first traffic light on Plymouth Street. ·From: The east. Traveling on Highway 17, the highway turns into Ocean Street. Turn left at the first traffic light on Plymouth Street. ·From: The west. Take Ocean Street east (away from the ocean) and turn right on Plymouth Street (the last traffic light before Highway 17).