BEST WESTERN Plus All Suites Inn,  Santa Cruz de la Sierra

4.0/5  - based on 584 guest reviews.
500 Ocean Street, 95060-6602, Santa Cruz, United States - See map
+1 831 458 9898 +1 831 308 6689

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1 adult

 

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  • 24-hour front desk
    24-hour front desk
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Welcome to the Best Western Plus All Suites Inn! We offer the ideal location less than two miles from the Santa Cruz Boardwalk, and within one mile of the downtown shopping area. Historic downtown Santa Cruz is a quaint, California escape from the bustle of San Francisco. Whether guests are in town to explore UCSC or the local Santa Cruz wineries, it's a breeze to get around. Santa Cruz wine tours are a favorite getaway for guests, and of course the University of California Santa Cruz is a top-ranked university that attracts students from around the world. This all suite property features a microwave and mini-fridge in all rooms, so you can take that delectable dinner home for seconds. Our Santa Cruz hotel also has a fitness center, hot tub, business center, sauna and guest laundry to make guests feel right at home. There's no reason to skip workouts or scramble for the nearest coffee shop to take care of a little business. This Santa Cruz hotel is famous for a hot, complimentary breakfast. You don't need to go far to indulge in a hearty, all-American buffet. Stacks of steaming hot waffles and scrambled eggs, yogurt, fresh fruits and pastries, hot and cold cereals, and 100% Arabica coffee and chilled juices await guests every morning. Business travelers feel right at home, and having downtown Santa Cruz just a short walk away means after-hour wining and dining is easy. This Santa Cruz hotel regularly hosts employees of AT&T®, PG&E®, the Santa Cruz County Building and Courthouse and production companies. Guests have everything necessary for the perfect business or leisure stay. Complemented with the finest amenities and genuinely friendly staff members, our Santa Cruz hotel also features affordable prices. There's no reason to over-spend on a vacation. Guests are treated to luxury accommodations to fit any budget. Reserve your well-appointed room at the Best Western Plus All Suites Inn and don't forget to pack the swimsuit! Enjoy your stay.

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Room 1

Guest reviews


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based on 584 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
191
Verygood
 
226
Medium
 
85
Poor
 
50
Horrible
 
32
Business Business 57
Couples Couples 156
Family Family 260
Friends getaway Friends getaway 46
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus All Suites Inn,Santa Cruz de la Sierra
  • 5
    « Best in Santa Cruz »

    The most affordable room available in Santa Cruz and not a thing to complain about. The property and rooms are very clean, the staff is helpful and accommodating. Updated rooms, very comfortable bed, quiet. The complementary breakfast is a great way to start the day. Will definitely stay here again, whether for business or pleasure.

    3
    « just soso »

    smell no good, too far away from the park to registration. should be cheaper on that condition. clean the air and environment. it's near the route 1, and it's convenient to go up to free way. The lobby and rooms are in a close environment , it's not that open air and feel not that open .

    4
    « Santa Cruz »

    What a super close location to the boardwalk and downtown. We were able to walk to dinner and shopping. Rooms are spacious and clean. Earthbelly and Buttery is a must go to! The Boardwalk is a short drive away.

    4
    « Clean »

    very clean and comfortable. good breakfast. close to downtown and boardwalk. good parking. nice layout of hotel. friendly and accommodating staff. never had any problems at any best western hotels we have used.

    4
    « Not so bad »

    The room was too big and felt lonely if only one stays. But for the price,this is the best in the city. I needed better pillow for myself. Select many different pillows with different thickness and hardness. The quality of breakfast was acceptable. .

    4
    « Nice Hidden Gem »

    First off we were given a room over the garbage pickup way to noisy the next morning we spoke to the desk clerk & a new rm. was given to us on the top floor (3 stories) near the back nice space & quite , they serve a decent breakfast & we were close enough to walk downtown .The population is around 65000 so not bad to get around the pier has some decent places to eat & you can park right on the pier , good happy hrs. as well as good food for a reasonable price .Weather is a mean temperature of 65/75 good find for us anyway .

    1
    « Receptionist was rude. Put me off. »

    Room was okay. Location isn't very nice but not too big of a deal for me. The reason I gave it a bad review is because I was treated pretty rudely by the receptionist which claimed not to have my reservation. It really put me off and made me feel uncomfortable during my stay. If this isn't a big deal to you, you can ignore this revert ew for the most part. Otherwise, find another place. Hope this helps.

    4
    « Good Experience »

    Front desk was helpful. Received what I needed in a timely manner. I really enjoyed the sauna. The breakfast could have been better. The bed was comfortable and the rooms were clean. There was a refrigerator in the room which was helpful.

    4
    « Clean and comfortable »

    We arrived in Santa Cruz on a Thursday evening and after driving around this coastal town for a bit, came across this hotel that had a vacancy. The place is located on an intersection, has parking below and looks as though it is being renovated. My fiancé and I had a king room on the second floor that had a view over the adjoining buildings. There is a service station on one corner, a couple of asian restaurants on the other side of the road and a distant view of the roller coaster. Front counter service was good, the room was clean, tidy and a good size. The buffet breakfast was available from 0700 to 1000am and was common of most American hotels we have stayed in: toast, bagels, cereals, yoghurt, coffee, tea, Would definitely stay here again.

    3
    « Not the best location »

    This hotel is not in the best of locations - the rooms were fine - had a separate living room area and the dual vanity was appreciated - the bed was comfortable - breakfast menu and area was OK - staff was very cordial and efficient - we had an outside room and the traffic noise was disconcerting - sounded like trash pickups all during the nite - if you stay here do request an inside room to counter most of the outside noise - good underground parking area - like many of the BW hotels minimal lighting in the rooms here and their tissues were more like fine sandpaper - fair room rate for the area -

  • 4
    « Problem solved »

    Earlier I reported a complaint about lack of follow up with a problem, no hot water. Since then the hotel contacted and I am more than satisfied. They apologized for not getting back to me. They were generous and gracious.

    3
    « A bit outdated »

    We stayed at this hotel for 2 nights in October, this was our first visit to Santa Cruz so we weren't sure where to stay. Although we walked to the beach/boardwalk area it is a very good walk and not a walk everyone would be willing to do (probably took us 20-25 mins). If you want to be closer to the action this isn't the best location. We found the front desk staff and check in and check out to go smoothly. The rooms are large and have been updated, but the rest of the hotel is old looking. The carpets in the hallways are old and dirty. The lobby and breakfast area are also outdated. The breakfast is the standard, nothing special. We just felt for the amount we paid we did not get our monies worth.

    5
    « A great place to rest and relax. It is also near most attractions and Downtown Santa Cruz. »

    The room was extraordinarily clean without the lingering smell of cleansers. It was large and spacious "King Suite" with a pull out bed that would have been perfect for young children (they would even have their own tv). The complimentary breakfast was uneven in presentation. The first day was a marvelous mixture of bacon and eggs (waffles, Danish, muffins and bagels were also available). The second day was rather a disappointing serving of sausage (eggs depleted) as were the Danish and many other items. But I never rate the breakfast as part of the actual "stay."

    4
    « Santa Cruz Surf Trip! »

    The Best Western Santa Cruz was conveniently located near to the Downtown and Convention Center on Front Street and to the Pier and surf breaks. Had a great new organic restaurant across the street. The location had easy access from Hwy One straight off the Hwy down to it's location on Ocean with easy in and out parking at street level.

    5
    « Big room for a nice price »

    A nice hotel with big rooms. It has a modern feeling to it. A big plus is the nice extensive breakfast. The location is to far to walk to the beach. The parking garage in the basement is not to big and can only be reached with an elevator.

    3
    « Needs room remodel. »

    This place has décor from the 70's. Bed was hard as a rock. Very low water pressure for shower. Fireplace did not work and they knew that before I booked the room. Still charged me for it. Lights from outside where very bright and this room had no dark curtains to block the light. Was like trying to sleep in the daytime.

    2
    « Bad Beds »

    The beds are very hard. Our room was not ready when they daid it would be & other people checked in while we were waiting & got the same room we were waiting on. We had done all of this on Booking.com over a month before we went over there.

    2
    « Below Average BW for more $$ »

    This Best Western was the most expensive hotel on our 6 day trip to Northern CA and was our least favorite. The rooms are sizable but decor seems outdated and cheap. My wife pointed out it looks like this hotel was at one point an outdoor hotel that got enclosed. Parking was very tight, a lot of frustrated drivers couldn't fit in the spaces, it was

    2
    « Bad experience »

    My overall experience was bad, Dirty kitchen and shower. Very noisy and amenities were of poor quality. Breakfast was pastries bought from Costco.Coffee was warm and old.......After looking at the hotel website, my expectations were high. Unfortunately, My wife and I were very disappointed. We thought we will have a nice anniversary celebration. But that was not the case. The hotel staff new it was our anniversary, but newr acknowledge it.

    4
    « In Santa Cruz for a Wedding »

    Needing a new place to stay other than our usual motel (We come up every Thanksgiving) we thought we'd try the Best Western All Suites Inn. We'd be staying a full week so needed a bit more room than usual. It was a very busy weekend so there were not many choices and the BW had several different room configurations. I asked for a quiet room as reviews stated some rooms were noisy. We landed in the King Suite with Fireplace. It gave us a sitting room, nice sized bathroom and a king bedroom. Unfortunately, the weather was exceptionally hot so we didn't get to enjoy the fireplace amenity. It was clean, though some of the furniture was a bit worn. It was cleaned well every day and we didn't feel like we had to constantly Purell everything we touched. There was a TV in both the bedroom and sitting room so my husband and I could watch different things at the same time--just like home. The bath was a jetted tub and shower combo, and there was both a small refrigerator and microwave. The air-conditioning worked well and quickly as did the elevator. Parking was offered below the hotel, though we had to park on the street one night due to excessive weekend business. Ice and vending machines could be found on every floor. The breakfast was a thoughtful and complete offering from oatmeal to fresh waffles, fruit, scrambled eggs and bacon. The coffee did not always live up to Santa Cruz standards, but I suppose that's too much to ask. It was served in a bright breakfast room with green plants lining the open second floor. Several free newspapers were available for morning perusal. We look forward to Thanksgiving when we will be back and have 4 rooms reserved for various family members. We'll update then.

  • 4
    « Comfy, helpful and great for wheelchair guests too »

    We stayed in the 'disabled accessible' room. The bathroom was large, and perfectly set up for my quadraplegic companion. There was plenty of space between the beds. There was an extra sink outside the bathroom if needed. There was even a security peephole at wheelchair height as well as standing height - a first for us. The hotel even had a chair to lower a disabled guest into the hot pool. The battery had died, and one was on order, the staff checked and apologised. We had to take two parks side by side in the car park, when we asked they told us there was a disabled spot on the street, accessible by a door near our room, but that door opened on a hill, which made it too hard for my friend to push his chair, and we'd have liked to see a disabled park under the hotel on the flat, with the other cars. The free breakfast supplied was nicely varied, and hot coffee was available all night. The rooms were comfy, and the hotel was easy to find. We would recommend it, and we would visit again

    5
    « Great View Close to the Beach!! »

    Booked for the kids to stay while visiting Santa Cruz, good location, very reasonable, and clean. The staff was very kind and friendly... the transaction was easy! The kids had a great stay while visiting the area and UC Santa Cruz... close to all the sites and the BEACH! Mahalo!!

    3
    « Not bad! »

    We spent one night in this hotel on our way from Big Sur to SF. It was our fallback as we didn't find any place in Carmel! The hotel is a bit over priced for its quality. Rooms are spacious but furniture is very old. It is not that close to the beach and the busy boardwalk nor to downtown.

    4
    « Pleasant Stay at BW Plus in Santa Cruz »

    Stayed at this hotel for business. They offer the State Rate and the accommodations were very nice. The hotel is clean, service is great, and there was plenty of parking. If needed, I would stay there again. :)

    5
    « Great stay »

    I had a wonderful stay, I had a good value for the suite I was in, no pool but the staff, room & pricing made up for not having a pool. I would return & recomend this Santa Cruz Best Western Plus Hotel.

    2
    « Uhmmm »

    So the room scores a 4, the area and the rest of the hotel drags the score down (vs the price). If the hotel were less expensive then the score would be higher. It is about 3/4 mile from the main areas of the Main Street and boardwalk but note that in the evening you will be walking past 50 vagrants on your route to anywhere.

    5
    « Perfect Stay »

    We initially booked this room for 3 nights but after the first night, we booked it for a 4th night. We had a King/Queen suite and it was very roomy and quiet. The breakfast was great as it always offered scrambled eggs and either sausage or bacon, had the usual cereal/milk, yogurt, oatmeal and waffle makers with asstd toppings. The staff was fantastic! I was a little leery of the parking garage, based on other reviews, but did not see what the big deal was. We hade no issues or complaints whatsoever. We also ate at Marianne's Ice Cream all 4 nights. They have over 80 homemade flavors and are very reasonable! If you walk to the boardwalk, which is about 25 min, go the way the hotel recommends thru the downtown area. We thought Ocean street looked like a straight shot but it goes through a residential area that feels a bit awkward with people just milling around the street & houses. If you are looking for something to do, you MUST take the time to drive to Big Sur. It is a gorgeous drive with so many turnouts with breathtaking views. Also look up Pfeiffer Beach on Trip Advisor (not to be confused with Julia Pfeiffer beach of Pfeiffer State Park). This is one of my most favorite places I have ever been!!! We also went to Big Basin Redwood Park which was really cool. Would love to return to the Santa Cruz area and stay here again!

    1
    « Lucky to even get checked in!! »

    We arrived at 9pm with a reservation, but could not find the right place to park while checking in. We drove past, into the underground lot, got trapped in their, tried to go around the block which was not possible, and eventually crammed our honda into a tiny parking spaces. Everyone but the driver had to get out first. There is not nearly enough parking in the hotel for the hotel. The spaces are VERY SMALL even compared to SAN FRANCISCO. Ruined our whole stay. DO NOT PAY MORE TO STAY CLOSE IN TOWN ONLY TO NOT BE ABLE TO PARK. There is not even street parking there, or any other options nearby. Way to lay out the welcome matt, I wish we stayed at any other place we considered - which were all considerably less expensive. The room was across from breakfast, handy but loud in the morning. The breakfast was good, the size of the room was awesome. It felt like a cave though, no window in the room at all and not enough lighting.

    4
    « Great family place »

    We were very pleased with this hotel. We had a hard time finding the front door, even after walking all the way around the entire property (TWICE!!) we only saw the tiny sign next to the otherwise unmarked door because other guests were walking out. However once we found our way to the front desk we had a great stay. The lobby and rooms were clean and comfortable and the complimentary breakfast buffet was far and above your typical continental breakfast. Eggs, bacon, make your own waffle bar, bagels, cereal, yogurt... It was a perfect start to the day for our family of 5. Also, Mary Ann's Ice Cream is a short 20 min walk from the hotel! We will definitely be back.

    5
    « Good Value »

    Clean, well decorated lobby/ dining area ,good room,nice bed and pillows , good full breakfast buffet that is tended to. Hot tub, gym room and sauna.It was really the first time I really enjoyed staying at a hotel.Close to boardwalk.

  • 4
    « Good location and great service »

    Family friendly. Large clean comfortable room. Parking, WiFi, and breakfast all included, which was nice. Our only complaint was that neither of us found the bed very comfortable, but that could have just been us. Otherwise very pleasant stay.

    1
    « Room not ready and unclean »

    Luckily we only stayed for 2 nights but on arrival at 6pm our room was not ready and we had to wait 30 minutes in lobby after a 7 hour drive! The lobby and communal areas are unclean , floors and tables dirty. The room ok. Ok for 1 /2 nights but not any longer.

    5
    « cozzy and comfortable »

    The staff was very nice and the area was perfect to where I had to go. The rooms are very clean. Breakfast was good, there is a lot to choose from. Jacuzzi bath tub is a plus. It is almost like a one bed room appartment just missing the refergerator.

    4
    « good central location »

    Staff and amenitites are very helpful and comfortable Location is away from the beach area but very near the downtown. Parking for larger cars and SUV's is very tight. Road noise in some units is disruptive of sleep.

    3
    « Good location, Parking sucks! »

    I was in town for a weekend soccer tournament and hotels everywhere were booked. I was pretty lucky to come across this hotel. I really enjoyed the location of the hotel. We were close to the boardwalk and restaurants. It was also not too far away from the highways. The staff were very friendly and the hotel was nice and clean. Breakfast was also decent. The main issues I had with the hotel was the bathroom and parking garage. The bathroom was small and difficult to enter. Perhaps they should have made the door to the bathroom swing out inside of in which would have made entering the bathroom a lot easier. As for the parking, thankfully parking is free; however the garage is very small and so are the spaces. It was very difficult to park my SUV there and one night we actually had to park across the street because my car couldn't fit into any of the spaces that were available. All in all, I would probably stay here again if I was unable to find anything else available in the area.

    4
    « Nice rooms, »

    The room are large and well maintained. There is a small pool at the hotel. Good breakfast. 10 min drive to the Boardwalk. Attentive staff. Free indoor parking. A small fitness room and a small sauna are available.

    4
    « Spacious and delicious Breakfast »

    This hotel's breakfast room provides more space to gather items and sit than most places I've stayed. Usually, I have to wait or bump elbows with other guests trying to get our food and drink but this BW separates the areas (ie coffee/hot water across from the food areas) with plenty of space to move. Good food, too.

    2
    « Noisy »

    I stayed here for one night after I booked it at the last minute while I was delirious from visiting Yosemite and then driving for hours. I paid a hefty price for a suite with a whirlpool. The suite was pretty nice in itself and the tub was a bonus after driving and hiking. However, like the previous reviewer, I was awakened at 2am by a loud, large group outside. I called down to the desk, and within about 10 minutes the group dispersed. Upon checkout I noticed a basket of earplugs at the front desk. This would have been nice to know. All of this would have been less of an issue if the air conditioning had the option to leave the fan constantly on. I despise hotels that do not allow the fan to be left on continuously. Also the air unit was in the main room, separated from the bedroom, so you can't close the bedroom doors and get air conditioning, and now you know that opening the windows is out of the question. Breakfast was your basic American continental, plus eggs and sausage. Overall, I wouldn't stay here again due to the price/noise ratio.

    2
    « Alan kennedy »

    Stayed for 2 nights in a 2 bed family suite which was adequate providing you spend more time away from your room rather than in it . The hotel is situated on a busy junction some 25min walk from the boardwalk and wharf. Sleeping proved difficult due to constant traffic , noisy groups outside in the early hours and then garbage collection at 5am Breakfast is very basic which would be acceptable if you had somewhere to sit and eat it but there is simply not enough chairs and tables to cater for all the residents All in all very disappointing and would not chose to stay here again On the plus side Monteray is a lovely town and well worth a visit the aquarium , cannery row and Fishermans wharf in particular All in all not too struck with Santa Cruz

    4
    « Trip Advisor »

    It was nice but we usually stay at Marriotts. We were in the best location for the Wharf to Wharf. We had fun with friends. The breakfast was fun to make the waffles. We have stayed at this particular hotel for a number of races but my husband has not run it in about 7 years.

  • 4
    « Good! »

    The hotel was pleasant to stay at. The staff were friendly during check in and check out. Will be coming back again. Also wanted to mention that the hotel only had a bath tub not a pool, thought that was a little weird. Other than that it was great!

    5
    « First Family Trip »

    Looked for a hotel quickly and did not have any trouble with check. Great deal for very short notice. All and all I would definitely stay at this place again if back in the area. Why does this need a minimum number of characters????? Doesn't let you leave the page without the minimum characters. Such crap!!!

    5
    « Great stay at a great hotel »

    We booked our room at BW for a 2 night stay near the boardwalk and it was the best decision. The room price and size was great for our family of 3; and the complimentary breakfast was awesome. I usually don't like to stay at hotels because you never know who was in the room before you,but this hotel was very clean. No complaints at all. Oh and the hotel staff was very friendly and helpful. Next time we are in Santa Cruz, will definitely stay here again. Just wish there was a pool.

    2
    « PLUS: it is not »

    The room was fine; clean and comfortable. The outside of the property is unkept but fits in with the general area. My biggest problem was that the walls are so thin. Plus, our room was surrounded by corridors. We had corridors on three sides of our room. Our window faced the inside of the hotel directly into the lobby. Children played kickball up and down two of the hallways. Staff asked them to stop but only after I left my room to ask. We were awakened by the breakfast crowd directly outside one window and a jackhammer sound on the other side of the wall. I would not have believed this was a BestWesternPLUS. PLUS it is not.

    4
    « My Daughter is a Banana Slug ! »

    I was relaxing while my youngest daughter attended her U.C.S.C orientation. While relaxing in my room , I became aware of the quietness within while a busy intersection hummed and rattled just on the other side of the wall. Nice.

    4
    « Room with a viee »

    Had we have know the room had no window we would not have booked here. Was adequate for what we needed. The pull out bed was very uncomfortable and our son have very little sleep. Rooms noisy because it was located right outside the the breakfast area. Ok for one night.

    4
    « Customer Service is top notch! »

    This is not the newest Best Western I have stayed at, so it is a little worn, but maybe that is the norm for Santa Cruz? However, it was clean and very comfortable. The rooms are large and have a seating area away from the sleeping area; it is not separate however. The couch has a fold out twin mattress, so that is nice if you are traveling with a child or even an extra adult. The bathroom had a large jetted tub! There is a microwave, small fridge, and extra sink too. The breakfast is included and quite good. They have the usual fare, but the scrambled eggs each morning were like you made them at home not the runny weird ones that are usually offered in this type of setting. Also, they had some good bread choices, and a healthy high quality yogurt. Coffee and tea are available at all times. The desk will also give you bottled waters each day. This was a really nice perk! The very best part of the hotel was the staff. Everyone was super nice and accommodating. So much so that we really remarked at the customer service! Housekeeping did a very nice job. Parking is a bit of a pickle. It is under the hotel and limited. Some of the spaces are super small and there is no way that an average car could fit in them. We got pretty lucky most of the time, however when we came back late at night a couple of times we parked on the street.

    3
    « So So in Santa Cruz »

    I wont say this is a bad hotel, but I expected it to be closer. This is not within walking distance of the Boardwalk with kids. Maybe with healthy adults. Brought my mom with bad knees and two little kids. The hotel was clean and secure. Rooms open into the interior of the hotel. They have the typical free breakfast bar, nothing special. The gal working the counter was very nice. If you plan on using the fridge just know you have to turn it on to get it cold first. They turn them off between guests.

    4
    « Enormous Hotel Suite »

    The size of the suite was most-impressive. For a family of four (2 adults, 7 year-old, 1-year old) there was plenty of room for everyone to be comfortable. The room was clean and the breakfast was good and plentiful. Everyone on staff was very helpful and they even had additional toiletries if any guests had forgotten to pack anything. As had been mentioned in previous reviews, the parking spaces in the parking garage are TIGHT so please be aware of that fact if you are driving anything larger than a sedan. We drove a Nissan Maxima and although we fit into the spots, we too found them to be tight. Oh, and this property is close to the beach- it was maybe a 5 minute drive from our hotel. A definite plus for our family.

    3
    « Not my favorite Best Western »

    This was my first time to stay in Santa Cruz. Room was very clean and staff was friendly and efficient. Limited parking and parking spaces way too small. The breakfast eating area lacks efficent seating, but the food was good. No pool, but other indoor amenities. All the amenities you would expect in the room, but small for a suite and needed updated decor.

  • 4
    « Quality for a decent price »

    This is a good place to stay if you want to have a care free fun time and not have to worry about draining your bank account. Friendly and clean with easy access to everything in the area. I have been staying here for the past 10 years and never had a problem with the staff or my stay. Love it here.

    4
    « Great hotel for families »

    I was very pleased with our stay here. The staff is very friendly and the rooms were clean. I liked having an extra seating area for the kids. I also felt safe here as it is away from the boardwalk and quiet. The city does not feel as safe as it has in the past. It is within walking distance from the boardwalk and downtown. Great location!

    4
    « Amazing »

    My boyfriend and I stayed here for My Best Friend's Wedding and we were absolutely Blown Away by the customer service and Hospitality. They not only checked us in early but let us use their conference room to get ready for the wedding with no charge and also checked us out early without charging us for the next day. they are one of the most amazing hotels with one of the most amazing set of staff you could ever ask for. Parking is limited but hospitality is worth it. We will be back. Thank you best western

    4
    « We will comeback »

    Nice hotel,close enough to the boardwalk that we were able to walk.Nice room,we had a front room with a pullout coach,a tv and a bathroom. A bedroom with a king size bed,a tv.A bathroom with a nice jacuzzi tub and a big shower and two pedestal sinksand a separate toilet,in its own room.The breakfast was ok,the dining area is small,so it can get crowded.

    4
    « Wonderful Room »

    The room was absolutely wonderful! It was large and comfortable with two t.v.'s. The parking situation was very tight. We got in late and was only one tiny space left. There were not enough spaces to sit down for breakfast. During the busy time, there were people waiting around for tables.

    4
    « Coastal rest stops table room. »

    After driving along the coast all day it was great to have a comfortable room. It was a little hard to get into this location, a U-turn on the street and into underground parking to get to lobby. Strange but standard quick check in once inside. The breakfast in the morning was available with plenty of seating area. Room was a large suite and comfortable bed.

    5
    « great value and location »

    the rooms were really nice. the suite was so spacious it was hard to look for belongs to repack once it was time to checkout. the room had a fireplace, two bathrooms that were full stocked with lotion shampoo etc. the staff at the front lobby was very helpful with any question or request. the breakfast was fully loaded with eggs , waffles, bacon, oatmeal, bagels, coffee, oj, and so much more. this hotel is a great gem.

    5
    « Santa Cruz Gem »

    The Best Western Santa Cruz is an excellent option for those wanting a nice quiet place to stay in santa Cruz. The room comes with a morning breakfast served in the center atrium with ambient lighting and fresh air that makes the morning refreshing.. The rooms are clean, nicely decorated and well suited for a good stay. The Boardwalk is a 20 minute walk away. lose enough for a visit, far enough away for a quiet nights sleep.

    4
    « Good family spot »

    Stayed for 3 nights in the 2 room suite. My husband and I and 3 teenage boys who hung out in one of king bed rooms while my husband and I had the other king bed room. Also was living space, fireplace, with pull out couch and dining space. 2 full bathrooms with spa tubs. Breakfast was plentiful with good selections and free. Rooms were clean and staff was friendly. Location is an easy mile walk to the boardwalk. Only negative is there were no doors for the bedrooms. The hotel could use some updating but We would definitely stay again.

    4
    « Santa Cruz trip »

    Overall it was very good. Room was clean in a good location. The suite size was good and comfortable. Breakfast had a full array of choices each day. Enjoyed the outdoor spa. The parking garage is a bit challenging. Hard to maneuver or truck with camper shell.

  • 5
    « Great Stay »

    We only stayed one night during a quick trip to Santa Cruz, but this was a perfect spot for us. Convenient, clean, comfy bed and good breakfast. Staff was friendly and parking was good. The room was spacious and quiet.

    4
    « great stay »

    pricey and location is not close to attraction but room are clean with fresh sheets and big.. awesome stay , my kids love it and..enjoyed.. good breakfast ,friendly staff and close to downtown and restaurant..

    4
    « Comfortable Stay for a Beach Weekend. »

    A worthwhile hotel to consider if you are planning an overnight trip in Santa Cruz, CA. Although the hotel is a bit more expensive than others in the area, it offers a lot of amenities from a fitness center, to in-room wifi and a continental breakfast in the morning with plenty of food options. Also, the hotel is reasonably located to offer you entertainment at minimal walking distance. From the Boardwalk to Downtown Santa Cruz for shopping it's just a short walk away.

    4
    « Good Location and Parking Provided »

    Not on the beach but good location with easy walk to boardwalk. Underground parking is great in the hot summer. Breakfast was nice with good variety. Lobby area very small but comfortable. Some nearby restaurants, Thai and Chinese.

    4
    « large room set up with ex blankets and pillows already for sofa bed. parking should have larger slots there too tight. »

    Stayed in rm with king sz bed. Pretty large. Had sofa bed as well with ex blankets and pillows in closet. Rm was perfect and staff were very friendly. parking was really tight. I arrived late and had to park on street.

    5
    « Nice rooms. Good location. »

    My girlfriend and I stayed here two separate times. Both times were nice experiences and we enjoyed our stay. The oversized rooms are great with comfortable beds and nice amenities. The staff is very attentive and caring and the overall feeling of the hotel it nice. The only complaint I have is the parking situation as some "spots" could not even fit a smart car. So if the hotel is booked up you may be out of luck if you leave or check in late. Very close to downtown santa cruz and the boardwalk this hotel is a great location with reasonable prices.

    2
    « Always an Adventure! »

    I do so wish I could tell you about our stay at the Paradox Inn, but we didn't know of it when we booked at the Best Western Plus All Suites Inn. We are in town for a wedding, and the groom chose where to recommend the party stays. Always listen to the bride. The hotel rooms are large. Ours has two rooms that are a mix of ADA Inaccessible. The mattresses on both beds are the most durable we've ever slept on. The air conditioner has a quaint chirp sure to entertain you throughout the night. When the cleaning staff does eventually get to your room, they do a great job making the bed. There is entertainment provided every morning at 6:00 am by the children in the room above. The races must be something to see! We are so grateful that the management would not interrupt the festivities. I would hate to have missed even a minute of it! All in all it was a stay to be dismembered. Thanks to Best Western for a miserable stay!

    4
    « Good Time »

    The room was nice outside of the dripping air conditioner. It was nice to not be able to hear other people. I would have enjoyed a pool. We had kids with us and the ocean is pretty cold so a pool would have been great. The parking garage was a disaster, basically, you had to park early and not leave to make sure you got a place with the parking pass we got. Very unorganized.

    5
    « Convenient »

    This is a relatively small hotel, but very convenient to the boardwalk, shopping, and restaurants. Hotel staff were considerate, helpful, and professional. The room was pleasant and comfortable. Parking was convenient and plentiful.

    3
    « Good trip without breaking the bank! »

    Traveled with 3 friends and we all shared a 2-bedroom suite. Here's the story...there is really only 1 bedroom with a king. The "second" bedroom is an open area with no door, but with a queen bed. Living area was small, but had a double sleeper sofa. There is some wear, it was clean and housekeeping was in every day. Breakfast was usual (scrambled eggs, sausage, waffles, yogurt), good, but nothing special. Staff was very pleasant, and location was good--easy access and close to restaurants, beach, etc. Cost was reasonable. Only negative was parking! It was under the motel and very tight spots. I would stay here again, but it probably isn't for anyone looking for luxury.

  • 4
    « Nice home base »

    We came to NorCal for a friend's wedding. This hotel was a nice home base for the weekend as the activities were all within a decent distance. The room was clean and comfortable, with the exception of the bed. There was a hump on the side I slept on and I felt like I could be thrown out. Unless the 3rd floor offers it, there's really no view of the beach since it's several blocks away. In fact, the first room we were given looked directly at a wall. The second room at least let daylight in. We kept the window open all weekend and enjoyed the nice breeze at night. Breakfast is satisfactory with a varied selection. There is an onsite parking garage with free parking, but spaces are limited and it's a tight squeeze to maneuver.

    5
    « Excellent stay for family »

    We enjoyed this hotel. The 2 bedroom suite accommodated our large family, and it was nice to have 2 bathrooms with spa tubs. We were very comfortable and have been stayed here twice. Would recommend this to any family.

    5
    « End of school year trip! »

    Great hotel, room, and location. We stayed in the King/queen suite and it was perfect for our family of five(2 teen girls and 6yo boy) Spacious, quiet, and clean. Nice hot tub. The Continental breakfast met all our needs. Will definitely stay here again.

    4
    « Clean, reasonable, and large rooms »

    Right in the middle of town, with parking and breakfast included. Extremely friendly staff at check-in (Ashley rocks!). Large suites with fridge and room to spread out. Old hotel, but well maintained and clean. Walk to the Boardwalk. We'll be back.

    5
    « Best In Santa Cruz »

    Very Clean , family oriented, close to boardwalk, great service, great breakfast , and fare price , checking in was great, hot showers, cold fridge, the suite was fabulous with a table , so comfy for being away from home .

    3
    « Great location »

    Rooms were clean and spacious...beds were comfortable. The only problem we had was that there was no attendant working the continental breakfast. Guests head to go to reception to ask for this and that but other than that, I would recommend. Very close to boardwalk also.

    3
    « A decent hotel »

    Stayed here for two night. It was comfortable and had a good complimentary breakfast. The staff seemed friendly enough and it was close to everything we wanted to visit. It seems to cater to a younger crowd.

    5
    « Another wonderful stay! »

    This hotel is a great place to stay! Great rooms, friendly staff, awesome breakfast and always enjoy our trip!! I would highly recommend this hotel for this area! Close enough to the Boardwalk and close to downtown Santa Cruz!

    5
    « So Nice! »

    Stayed for a week. I looked online multiple times at every hotel in town, checked prices and amenities, read reviews, finally decided on this one. Good call! Don't let the location at the very busy intersection of Ocean and Soquel fool you, It's a 5 minute walk to downtown and another 10 to the beach, 15 minute drive to UCSC. Pakinin is free under the property. but limited, just park it and walk to anywhere in town, or better yet get a bike! As to my stay: Wonderful! Room was awesome, bed was amazing, seperate living area, 2 big flat screens with free hob, wet bar, mini fridge and microwave, super clean modern bathroom. (Ask for an upper level room with a city view.) Very nice extra large hot tub, sauna, workout room. tee and coffee in the lobby all day, comfortable seating areas, fireplace, nice atrium. Hot breakfast included, very good! Place was impeccably clean and maintained and the staff is superbly awesome. I know where I'm staying when I go back in the fall!

    5
    « Great room, fabulous service. »

    Wow, easy to find, staff so accomodating, gave us a newly refurbished room, which was a suite and very lush indeed. Truly great stay very clean rooms, breakfast was very good great variation. Nice pool area, clean and warm

  • 4
    « Rested well »

    Three nights; Thursday through Sunday. We were given a room on the third floor with our window facing east. It was a nice little suite with ample room to stretch out and relax at the end of the day. Being on the third floor; the water in the shower and in both sinks would sometimes sputter when turned on initially; it was fine once the water had displaced the air in the pipes; it may be a little disconcerting if you aren't used to this (discussed with another couple at breakfast). Parking is available underneath the hotel; you get a little slip to put on your dashboard. Breakfast includes a decent selection of instant hot and cold cereal, eggs and breakfast meat, items to toast, waffles, and beverages. If you have special dietary restrictions (vegan, gluten free, etc), you may need to plan an alternative as selection is low. Location of the hotel is pretty nice. It sits on the corner of Ocean St and Soquel Ave. It is a little over a mile to the Beach Boardwalk. Travel south on Soquel for 0.5 miles and you are in the downtown area: museum of art and history, shops, restaurants and other local businesses. North on Soquel are more businesses, a smattering of restaurants - many with live, local entertainment. Staff was friendly and efficient. When we arrived, the lady behind the counter was still going through training; both she and the front desk manager were very gracious. We had prepaid for the room, so checking out meant that I just had to turn in the keys. Due to the location of the hotel, you may hear some light street noise (mostly during commute time) and occasional sirens. Most of this is diminished by simply shutting the window. I prefer to have windows open as opposed to having the air conditioner on. Overall we enjoyed the stay and will certainly go back to this location.

    2
    « No suites at the "all suites" Best Western »

    I was specifically looking for suites at hotels I stayed at with my mother during a recent trip. For each booking in the different cities we stayed in, I would call to confirm that by "suite" I was getting a room divided by a wall and door (so that our snoring wouldn't bother each other). The person at this Best Western that I booked with assured me this was the case here, but when I arrived, it was not. It's just one room, with a bed and a very uncomfortable sleeper sofa. Staff didn't offer me any kind of discount or anything else to make up for this. Also, the parking is horrible (extremely tight spots). The one positive thing was the bathroom, which was very clean. This room actually cost more than a real suite at the Embassy Suites near SFO the night before. So I can't say that Bewt Western was good value for money.

    4
    « Nice place to stay »

    Very friendly staff, clean rooms, good breakfast. Close enough to the Boardwalk to not have to deal with all the people. Walking distance to some restaurants. Very easy to find. This place has a large hot tub just lacking a swimming pool.

    3
    « Not worth the money »

    Great location and good breakfast, but the parking spots in the parking garage are too small. They should try to have more parking available outside their parking garage. Our room was considered a "suite," but honestly there was nothing special about it. All that meant was that there was a roll out bed and TV in the small living room. And our mattress was not comfortable.

    5
    « Good place in Santa Cruz »

    For our family I reserved a suite that had two sleeping areas and a living area. The service at the front desk was helpful and friendly. The room was large and clean. Parking is controlled, but we were allowed to leave our car for a while after we checked out. It's about 20-25 minutes walk to the beach, but it's definitely one of the nicer hotels in the area.

    4
    « Great stay in Santa Cruz »

    The Inn was excellent. Good value for the money, great breakfast, central location, was able to walk most places. Parking was tight. Wish they had a pool in addition to the hot tub. Wifi was fast and easily accessible.

    3
    « Good Value Hotel »

    The hotel is centrally located to downtown and the boardwalk and it is a very comfortable and clean,it is extremely good value for money. The front desk staff is very friendly ,efficient and helpful. We stayed in the hotel 6-Nights. We had an amazing Two spacious Suite Rooms ,Room was clean , with comfortable beds,and the Bathroom is good. All of the appliances in the room were in 100% working condition.The Wifi is Strong. The Free Buffet Breakfast in the morning was excellent with good selections. Parking garage is free but fills up fast,especially in Weekend!!! Only real issue was street noise on the side of the Hotel.but it gets better later in the night. We would definitely stay here again.

    4
    « We'll be back »

    I never know what to say about BW breakfasts. But this was the only BW to offer REAL hard boiled eggs out of the 4 BW we stayed at last week. I do wish the wifi was a SECURE connection, rather than an open one. And for the price paid, I really feel the rooms should have at least a little 3-4 cup coffee pot, so I wouldn't have to bring one. Those single cup hot pots are near useless. The bed was VERY comfy, the staff was VERY wonderful.

    5
    « Nice Hotel »

    Enjoyed our one might stay here in April. Room very large & nice, updated bathroom. Breakfast ok, nothing special. Staff very nice & helpful. Only complaint on our room was that it faced a wall, literally. We spend very little time in our room, so it was not a problem.

    3
    « Convenient, Solid Service, Ample Breakfast in an Unusual Floor Plan »

    Our family recently stayed at this property while on spring break. We were traveling with another family and the location was convenient for what we wanted to do in Santa Cruz, which was to visit friends in the area, see the Boardwalk and test our skills at the legendary Delaveaga Disc Golf Course (amazing track!). The lobby is bright, colorful and contemporary, fully modernized with games (XBOX) as well as shared board games on the tables. Front desk staff was sweet and friendly as were the breakfast team and engineering staff we encountered. We felt the service, breakfast and location were fine for the level of hotel. The tricky part on providing a fair review is that we ended up in a central room, which is what it sounds like, a room that is situated just off the lobby in the center part of the hotel. So the hotel rating is a solid 3, the interior room I would put at a 2. As an interior room there are no windows to the outside and the door opens directly into the buffet line at breakfast. We were pretty beat from travelling so didn't worry too much about it, but it is a funky setup indeed if you end up in one of these rooms. The good news is that these center rooms are large, but the window that is near the door pretty much has you on display for anyone in the lobby if you open the blinds, so best to keep them closed. I imagine the more traditional rooms are adequate and the staff certainly went out of their way to make everyone happy and I noticed that there was a management person working respectfully with staff members on some basic improvements to the lobby and other areas of the hotel. It appears the operator is genuinely interested in continued improvement to the property so hopefully that includes figuring out a way to improve the inner rooms or convert them to meeting rooms or something else (that's perhaps what they were before they became guest rooms). Request a room other than one of the interior chambers and I expect you'll have a positive experience. If there interior rooms are the only ones available you may consider alternative arrangements.

  • 2
    « Allocated horrible windowless rooms! Switched rooms easily but new rooms were disappointing too »

    We booked two suites for a party of three. We arrived around 5pm but one of the rooms wasn't ready so we had to wait (not a good start). But things got worse when we saw the rooms. One (two queens) had no external window or natural light. There was an internal window into a dark corner of the atrium which let in very little light even with the shutters open - not that you could open them if you wanted any privacy. The second room (King) had a window of sorts but facing directly onto a wall (another reviewer has posted a picture of this). Neither of the rooms had pleasant lighting and both felt like thinly disguised concrete boxes - which, of course, is exactly what they are! The staff were helpful when we asked to change rooms although we had to wait again before one was ready. This time we got a pleasant enough King suite, but it faced directly out into the main road outside so was incredibly noisy. Has the hotel not heard of double glazing? The double queen suite we we switched to was actually a one-bedroom suite at the back of the hotel. The bedroom was fine although the window looked out onto an overshadowed courtyard so was pretty dark. But the sitting room was pretty horrible - dark, starkly furnished, harsh lighting and with the TV bizarrely placed on top of rather than inside the TV unit - presumably the TV didn't fit but perhaps the hotel could have thought of buying one that did! I can't think of anyone choosing to sit in that horrible room gazing at the empty hole in the cabinet, but I guess the suite might suit a family that wanted a separate room for their kids to sit/play in. Another annoyance in this room was that you couldn't open the bedroom and bathroom doors at the same time (although splintered wood suggested that people had tried to!) and the bathroom basin was in a separate room from the WC and shower but had no towel rail. Come on guys, what are you supposed to do with the towels? On the plus side, the staff on the front desk were incredibly friendly and helpful and the breakfast was above average with a good selection.

    5
    « Santa Cruz. »

    Clean spacious suite. Courteous employees. We were checked in quickly, very friendly and helpful. The breakfast was great eggs, sausage , yogurt, fruit, cereal,pastries and more. Assorted games were placed on the tables when breakfast wasn't on. Great idea! We enjoyed our stay and will return.

    5
    « Great hotel!! »

    The customer service could not have been better!! Even the guy in training was sweet and helpful. The hotel is clean inside and out. Has a modern look inside and in the rooms. The continental breakfast has multiple options and accommodates lactose intolerant people like myself. The Jacuzzi is big and relaxing. The location is about a five minute walk to downtown and eight minute walk to the beach, so we saved on parking.

    4
    « Lovely room »

    Very friendly and helpful staff, on arrival we met Ashley who was very helpful in getting our room sorted as we arrived a little early, all other staff we met were also very nice, our room looked out on the hotel lobby which was a little bizarre, the room itself was lovely, had a little sitting room area and bedroom area, lovely shower as well. The only complaint we had was not for the hotel but another guest in the room above who had a small child i think that was just running and jumping around, this was at 11.40pm, I did complain that this had woken my son and the person on duty was very polite and promised to get in touch with the room and ask them to keep the noise down. which they did. apart from that the hotel was lovely hot tub was fabulous, lovely and bubbly, would stay here again if we ever went back to Santa Cruz, ideally situated for going out and about in the car and also for walking down to the boardwalk. Car park is under the hotel,so ideal.

    5
    « Surprisingly good - excellent location - Santa Cruz »

    First time we have ever stayed at a BW hotel. I have been reading in my hotel trade magazines that BW has made a tremendous effort to upgrade and offer a diverse mix of accommodations. The Patel management runs a tight ship and we would definitely recommend this BW Suites in Santa Cruz.

    5
    « Best Western Plus is always the Best »

    We have started using Best Western Plus the past three years. Sometimes, we just want to be sure we have comfortable beds. Our last trip was a family trip with grand children and they are so accommodating. The family suites have everything you need for a restful stay and nice family area to play cards or watch TV.

    5
    « Clean rooms »

    The room was very clean and updated. Bathroom and shower were big and roomy. Parking was a bit difficulty it would be especially difficulty if you have a big suv. The parking is underneath parking garage and spaces are limited.

    4
    « The Perfect Hotel Room »

    Those of us who have traveled with our children all know the nightmare a standard hotel room presents. Two adults and two kids trying to get by on two queen beds in a small room is not for the weak of heart. However, this room was perfect: a two bedroom suite, to include a sitting room. Two king beds, two bathrooms, three TVs. I marveled at the splendor that was our hotel room. Spacious, and not cramped at all... it was perfect.

    4
    « Very Friendly Staff »

    I booked this hotel right at the beginning of Spring Break and I felt the price was very fair in light of that and it's proximity to the Boardwalk. The staff was very friendly and the room was huge. 2 TV's inside, Microwave and Refrigerator. Gorgeous shower. Breakfast had a lot to offer and had very convenient hours. My daughter and I had a wonderful time and appreciated the comfortable King Bed in our room.

    3
    « Nice staff but was very noisy »

    I had a room about midway back from the street but it was very noisy with the sound of motorcycles taking off when the light changed. The hotel is located at the corner of Ocean ave and Hwy 1 entry ramp. Traffic getting out in the morning is almost impossible and the traffic noise from these streets will keep you up at night.

  • 5
    « Aways the BEST place to stay »

    We always look forward to staying at a Best Western when we travel. The best value you can find any where! The rooms are clean, the service is wonderful. Parking here is FREE! Love the location..close to everything in Santa Cruz. can't wait to return!

    2
    « Extremely disappointed with staff and establishment »

    Upon arrival they had changed my suite to a regular room with 2 beds and a partition with sofa on other side; therefore no privacy and not what I had reserved. The staff said that was the best they could do for me. So TV's in same room do not work as one or the other is 2 loud to actually hear your program, furniture was subpar and very old and scratched up. The tv was low so you could not get comfortable when watching. Staff not pleasant. We had a great day for a concert and the boardwalk with some students at UC Santa Cruz but not happy with this establishment at all.

    5
    « Happy to have stayed here... »

    Great value and a very clean and beautiful room. My room was in a very quiet place in the facility. The parking lot can be a bit tricky particularly if you have a large vehicle. The breakfast area was delightful. And the standard Best Western breakfast is lovely.

    5
    « Great Hotel »

    We were upgraded to a family suite. It felt like we were in a separate room for our kids. They absolutely loved having the privacy and the king bed. The bed was very comfortable. Breakfast was a normal Best Western breakfast, tasty. The breakfast area was really big and that was great to not be packed in like sardines. We did enjoy the hot tub but really wished there would have been a pool. The parking spots were pretty tight. We all in all thought this was a great place to stay and will stay again next time we visit Santa Cruz!

    4
    « Nice room and close to downtown »

    I was really pleased with the size of the bedroom. Conveniently located close to downtown. Less than one mile and an easy walk. I was with 2 other couples and we walked downtown for dinner and some live music. Planned on taking a cab back to the hotel but we decided to walk instead. Nice way to end the evening.

    4
    « Nice place to stay. »

    We walked up on a Sunday and they had a room. It is nice to have the extra space in a suite but seems to be a bit more expensive than what some sites said it would be. A little loud with kids moving about upstairs but comfortable bed, and a big bathroom were nice to have.

    4
    « Good Service in a beautiful place »

    All the attention was excellent and the environment was very welcoming. After a long trip (hours driving), that is a PLUS! I recommend this hotel and if I come back to Santa Cruz, CA I would stay in the same hotel.

    4
    « Really Cool, but confusing interior »

    I stayed here one night on a business trip. Rooms are really nice and modern with a nice flat screen tv. (I dont know if i had an upgrade but i had a corner room, that had a small living room with a tv, desk, couch - that could be turned into a bed) and a bedroom with another tv in it. The bathroom was very big. Small fridge and microwave included plus all the small necessities. The outside looks a little old but once you go in its kind of like a doughnut with the rooms on the outside of the big empty space in the middle. It was very confusing navigating on he inside since the hallways lead in different directions, yes they have signs but still needs more then a day to adjust to the layout. Breakfast wasn't as fancy as i expected from a BW but it was ok. ( fruit, yogurt, coffee, juices, and a waffle maker ) I will definitely stay here again if in the area .

    5
    « Great location and good price »

    This hotel is in a great location and pricing is great. I stayed two nights and would stay again. Breakfast was excellent with good selections. Room was clean and only real issue was street noise on that side of the Hotel. Otherwise, the place looked great, clean and central location to plenty of activities.

    5
    « Thank you! »

    Ashley at the front desk is friendly, professional, and accommodating to our family. The manger and staff were very welcoming and made sure we were happy. They do this for everyone. This is our 3rd visit. We'll be coming back for the workout room and spa. A++

  • 5
    « Perfect for us »

    This hotel fulfills our criteria for a good hotel (friendly staff, comfortable beds, free breakfast (very good), good location, and very good value). We have stayed here for years and will continue to do so.

    5
    « Excellent visit to the area! »

    Kudos to both Ms. Maryana A. and Maria from Best Western Plus All Suites in Santa Cruz. They both were exceptionally helpful with our reservation, questions and needs during our stay. Our room was excellent - clean (most importantly), very comfortable and very quiet - everything that we could have looked for. Again, would not ever hesitate to stay here again; worked very well for a base for all our hiking trips! And, no - no vested interest in this establishment, we just believe in kudos where deserved. Thank you for making our stay very pleasant!

    4
    « A great place to stay with children - Cold Lounge »

    The layout of the room was perfect for a family. It had a living room area next to the beds, including kitchen amenities. The hot tub was a big hit with the children and provided in house entertainment. The downside is the lack of heating in the main communal lounge, where we ate breakfast. People were literally wrapped up in their overcoats and down jackets for breakfast. It was very uncomfortable. The hotel could easily purchase space heaters to compensate for the lack of central heating. Pleasant and friendly staff.

    4
    « Santa Cruz Getaway »

    The front desk staff is very friendly. The breakfast was mediocre. The hot tub was fabulous. The basic suite is a large room with a couch, nothing to exciting but good for a small family. Overall I felt it was a very good value.

    4
    « Spacious room , great service and very nice complimentary breakfast »

    I was in Santa Cruz to work so needed to spend a lot of time in my room. It was the weekend before Christmas, so I expected some parties, but was not prepared for a soccer team that seemed to be holding a practice on my floor after midnight. The management got them quieted down and when they started up again the next morning helped me move to a different floor. My new room was much nicer and I was able to enjoy my stay and get work done as well. The parking garage is tight but parking in Santa Cruz is always scarce and at least there was no extra charge like at some hotels in the area. I plan to come back to this hotel and think it is the best deal in town.

    5
    « Santa Cruz Inn Rocks! »

    Really great and fun place to stay, great location, hop skip and a jump to wharf and nearby beaches, clean, friendly staff was excellent in suggesting food places open and directions etc, good free breakfast in the morning, just a delight!

    3
    « Old school hotel with some good features, needs to improve the parking, »

    Good location for anyone who needs to be centrally located in Santa Cruz. The rooms on the street are quite noisy but it gets better later in the night. I got upgraded to a small suite with a sitting room and additional TV. The room was quite large, clean and very comfortable.The shower was modern. Amenities are low quality but acceptable for a Best Western. Breakfast is included but with the hotel sold out, everyone seemed to be in a rush to get their breakfast so I went somewhere else. The parking is pretty bad, the spaces are small and limited so you may have to park in the street. There is a handful of restaurants not far from the hotel. If you want to treat yourself to a nice dinner go to the restaurant inside the Hotel Paradox.

    5
    « Great Stay! »

    Loved this hotel, it was centrally located to everything I wanted to do on santa cruz. The room was clean and spacious, comfy bed, nice tv. The free breakfast really good, hot waffles, eggs, bacon, etc. Definitely would stay again on my next santa Cruz trip!

    5
    « Nice »

    Everything was very nice. The people upstairs were very noisy and the desk clerk took care of it. The breakfast was good and enjoyed the atrium. A little pricey but in the same range as the other hotels.

    4
    « 2 Blocks to Downtown Santa Cruz »

    Great location if downtown is your destination, 2 blocks to downtown Santa Cruz - shopping, dining, theatre and overall people watching. Free permit parking underneath the building, you can pretty much walk everywhere. Rooms were recently updated and tastefully furnished, bathrooms are bigger. We had the King with SofaBed and there were plenty of room for everyone to have their own space.

  • 4
    « Very helpful and comfortable »

    I had to come into town unexpectedly because my son was in the hospital. I worked with Maria and she was very kind and helped me get situated. My room was cozy and the bedding was very nice compared to most hotels.

    2
    « Great Customer Service From Some, Terrible From Others, Creepy Place - Needs Major Renovations »

    The location and price were very good for this hotel. I was with a relative so she and I needed separate beds. We arrived and they didn't have two queen beds, only a king bed. They did upgrade us to a suite that was very large, but in a dingy and creepy part of the building. I think it's used for handicap people, but it was eerie. My bathroom had hair on the sink, so not cleaned and it felt like it, which was disgusting. The toilet in one bathroom didn't work and the refrigerator didn't work properly. The TV's were quirky and we needed to call in the tech guy to fix them. Same with the internet. Even with his help, we had intermittent internet service. It was mostly nonexistent. There were fire alarms all over the room on the handicap side which I found to be strange. Why so many? The parking is underground and there is enough of it, but it's sketchy with the one-ways and all of the poles to maneuver around. It's in a location that is close to the beach by car. The tech guy was really nice and so was the lady who checked us in. But we cancelled the room on the last night after staying over a week and she never did it. They said it was too late when we checked out, but Expedia fixed that. It was their mistake for telling us it was taken care of and not doing it. One of the nights we arrived at the hotel and there was someone passed out on the lobby floor with someone next to them rubbing their head. Nobody did anything. I guess they didn't want an ambulance because it was some sort of panic attack. It was strange. There was a free breakfast, but I didn't bother. In-room coffee. The rooms were very large, but I didn't care since it was creepy. The air conditioning wasn't working in one room of the suite.

    4
    « Great Value »

    The hotel was conveniently located to my business meeting, was comfortable and clean, and the service was outstanding. The front desk manager provided me with local information that was very helpful. Will definitely return in the future.

    4
    « Big Rooms, Good Location, Free Breakfast @ WiFi »

    I've stayed at this hotel on a number of trips to Santa Cruz. It's convenient, clean, the staff is friendly and rates are typically quite good. The location isn't in downtown or along the beach, although you can be at either one in a few minutes in a car - or a comfortable walk on a nice day. There are a few restaurants within walking distance, a New Leaf and Whole Foods markets nearby if you want to do some meals or snacks in your over-sized room. Most of the rooms are large, some of them very large and great for families or a larger group. I think the hotel may have been built in several phases, as every room I've had is different, and the overall floorplan of the hotel is a bit hard to figure out, but it all works. I've always had a refrigerator and microwave, and sometimes a sofa, chairs and seating area. TV's are big, WiFi is free, and they serve a decent hot breakfast for free every morning. There's lots of free underground parking and it's got a lobby and common areas - unlike many of the motel properties around the area. The two cautions I would have is that some rooms only have windows that look into an indoors courtyard / atrium. It's not bad, just a little weird if you're wanting to see the outdoors. The other is electrical plugs at the desk or bedside are limited - and you may be crawling along the floor to find plugs. For those of us who travel with phones, computers, and other electronics gear, it's a bit of a throwback since so many hotels now have plugs on the desktop and bedside tables. If you want luxury or charm, this isn't a good choice. But if you want something that's convenient, friendly, and know that everything is going to work this is a great option.

    3
    « Not Recommended. Very Unsafe Room. »

    It is hard, for some reason, to find a good hotel in Santa Cruz. We travel there often, and all the hotels seem to be "dumpy". The standards just don't measure up to just about any other place to which we travel. That being said, this place, at first look, appeared to be better than average. The parking situation is horrible. The spots are small, with poles making it difficult to maneuver in the garage unless you have a small car. The lobby is spacious, but it has a large (but dirty) sunroof. This makes it incredibly hot inside. There are not open windows, so the sun bakes the place. We were given a room with no outside windows; it was stifling when we checked in. The first night, we cranked the air conditioning and got a good night's sleep. The second night, the air conditioner began making loud growling sounds, so we turned it off. However, it got so hot and stuffy in the room, we had to turn it back on. Then it started spitting out chunks of ice, literally flying out of the vents! We shut it down, but it took a few minutes for it to shut off. When we called the desk, they said there was really nothing they could do. We asked for a fan, so the air would at least move in the room, but they didn't have any. So, we were forced to try to sleep in an unsafe room. In the morning, we spoke to the new desk person who apologized and gave us a small discount. They said that since the hotel was totally booked, they would not have been able to move us. They didn't really seem too concerned that a major piece of electrical equipment in the room was totally unsafe. I would NEVER go to this hotel. By the way, the included breakfast was nothing special, and they did not keep things stocked up or keep the tables clean.

    4
    « Santa Cruz Hotel -Worthwhile Choice for a Higher Pricetag »

    I usually book my stay at this hotel when my boyfriend and I want a short vacation in Santa Cruz. It's not as cheap as other hotels but (in my opinion) you get what you pay for. Clean rooms that are kept immaculate and a staff that is always friendly and helpful. Worthwhile choice for comfort and close to a lot of Santa Cruz attractions.

    3
    « Not bad for Santa Cruz »

    Staff is super friend and nice, the facilities are not the cleanest... however this is one of the nicer hotels if you want to stay near downtown SC. If you are not staying at the beach I recommend staying here.

    1
    « Don't Go There »

    This is the worst hotel for the price I've ever stayed in. Let's see, water out from 8 AM to 2 PM on our first full days. The AC sounded like a jet taking off. It's not clean and the overall facility shows lack of upkeep. On a day I went to use the workout facility, it didn't open until 9, and the 4 pieces of equipment were barely operational. Don't stay, run away!

    5
    « Halloween in Santa Cruz »

    The Best Western All Suites Inn was great. I went to Santa Cruz with my son, his best friend and the best friend's mom. We had an amazing room with 3 sleeping options. The boys got their "own" room and shared a king bed, one of the moms was on the queen bed in another room and the one of us was on the pull out (the least comfortable option). We all had our own spaces and the room was very comfortable for 2 10 year old boys and 2 moms. The jacuzzi was a nice addition to the weekend and fun to soak in. The breakfast was good and just an easy way to start the day. We would stay here again.

    4
    « Convenient and clean suite »

    Pro: Friendly staff, good king bed, fridge and micro a plus. Good choice of breakfast, comfortable common area with games, good amount of parking and very convenient. Con: Sofa bed good for child or young teen. Small for most adults and not comfortable.

  • 2
    « Why stay anywhere else? »

    Oh, for so very many reasons. Quite a walk to the beach and the amenities therein; not that's necessarily a bad thing just something to be aware of when booking your next visit. The room however, was something else. The bed was next to the entry door...in all my born days, I've never seen that before. And for good reason, it's very loud when trying to sleep (which was impossible anyway as the bed and pillows were surprisingly uncomfortable) whilst drunken idiots made their way to whatever room they could manage to break into hour after agonizing hour. And if you call room service the door opens so that the attendant is looking directly at whomsoever may be in bed. Now that takes a specially trained idiot to engineer...hat's off to you my friend! And you may be sure that my pen will not sleep in my hand as I resolve here and now to dedicate the remainder of my live to search the world-over for a worse lodging that this Best Western in Santa Cruz, CA. in an effort to prove once and for all that this is the worse lodging on the planet. OK, that may have been a bit over the top...so, bottom line, I wasn't thrilled about the experience. Bye now.

    5
    « New remodel »

    Very pleased with the new remodel that was 99% done when we arrived. Older reviews in Yelp had criticized the cleanliness and outdated carpets and furniture of the rooms but the newer reviews had praised it for its remodel. I found the newer reviews accurate, the rooms were roomy with an area set away from the bed with couch, tables and chairs that we used to entertain our friends that joined us. Staff was pleasant and helpful.

    4
    « Good value Hotel »

    This is a very comfortable and clean hotel which is extremely good value for money. We had a very spacious room with a sitting-room area. Staff were very friendly and helpful. Free breakfast which had plenty of choice. Laundrette for guest use. We found a very good restaurant a few minutes walk away - food was delicious and reasonably priced (The Hindquarter/H & Q). However we didn't like Santa Cruz and it was rather a long way to places of interest..

    4
    « Recently Upgraded but missing some details... »

    The entire property gave me the impression that it had just recently been built, until we entered our room and found the plugs barely able to hold a USB phone charger and an HVAC system that looks to have been in the wall since the 80s at least. If not for these missed options for property improvement this review might have been near perfect, however a noisy wall mounted AC certainly doesn't help my suite seem cozy or comfortable...

    4
    « Not fantastic but good »

    Close to downtown Santa Cruz. My guess is that originally this was a different brand of hotel as you usually do not see Best Westerns that are all suites. Our one bed room had a separate reading area with t h a couch and chair. Pros: nice shower, good size room, normal BW decent breakfast buffet. Cons: bed was too firm, room was noisy from the hallway and outside, a/c system was too loud and difficult to control so we had to leave the window open, coffee was terrible, expensive.

    5
    « Santa Cruz »

    Great stay on the way up the California Coast. The hotel was easy to find and walking distance to restaurants. Check in and check out were a breeze. This was one of the best beds we had on our three week trip.

    3
    « On the Road »

    We stayed in this hotel (1 of 19) during an extended road trip and while there was nothing technically wrong with it, it is an old property in need of repair and modernization. The room was clean but the appointments were old (except for the monster TV). The parking lot had sketchy characters walking in and out which made us worry about the safety of our car.

    4
    « Nice weekend trip »

    My friend and I just returned from a weekend wedding for my nephew, and we stayed at the BW in Santa Cruz. The hotel was recently renovated and the rooms were clean and spacious. The check-in staff was very friendly, efficient and helpful. My friend is disabled and we needed assistance with our bags so the front office person paged the hotel maintenance man to help us, which was really appreciated. The breakfast was adequate and convenient. Our only suggestion would be to have a snack machine or a small store where we could have purchased something light. They also didn't have any disabled parking, which we could have used.

    4
    « Great Family Get Away »

    My husband and I spend two nights here...we had to book a hotel at the last minute and got a good deal here considering it included breakfast as well. The hotel could use a little freshening up...the furniture is pretty beaten up, the carpet is like a roller coaster but it is clean. It does appear that they are in the process of renovating. The entrance from the parking garage is pretty gnarly and being your first impression of the place they could probably do a better job. The breakfast offering is similar to most but they do have Tazo tea which is nice. For the price, it was a good deal. The staff was great!

    1
    « Not a good experience »

    The fridge in my room was broken, the window was broken and wouldn't lock and it was on the first floor so I felt extremely unsafe, it was next to the kitchen area and was very noisy, pillows smelled like mold and the first two rooms I was given were dirty.

  • 3
    « Good Stay »

    Ashley and Maria at reception were exceptional and so was Vance. We were helped changing rooms from the corner to the center of the bldg due to noise from the street/cars. The hotel is located close to restaurants and freeways, though not sure if by walking distance. Breakfast is included though it could be more interesting. Parking is covered and on busy days it could be a challenge to find a spot if you have a big car (we didn't). I didn't particularly like that the first thing I smelled when leaving the room on the 2nd floor was the smell of burnt toast/wafer.... a better ventilation system would greatly help. When on third floor/corner room the a/c was too far away to feel it on the bedroom, on 2nd floor room the A/C blew our ears .... In general this hotel has a great value and with a little effort it could be excellent

    5
    « Very Nice Surprise For A BW »

    After staying in a dump in Salinas the previous 2 nights, what a pleasant surprise when I checked in here. Room could easily be in a much higher priced hotel. Everything looked updated and clean. Hallway carpets nice a bright. Nothing out of place at all. Check in was smooth, clerk was very pleasant and helpful. Huge spa, no pool. The area is a little off the tourist path, but close enough. Quiet rooms, never heard any traffic, hall noise or adjacent room noise.

    4
    « Excellent service. Nice rooms. »

    Really impressed with the front desk service. Super kind and helpful. The rooms are comfortable and decent sized. Parking is horrific. Get a spot in the basement garage early or you'll have to find a spot on a very dark street behind the property. Despite this, I will definitely return. You really can't get a better deal or a nicer room in Santa Cruz and I am certain that this hotel has the best service in the city.

    4
    « we liked this hotel! »

    My wife, 2-y/o granddaughter and I stayed at this hotel for a quick get-away. We were very happy with the friendliness and professionalism of the lobby staff. Rooms are clean and comfortable. A little dated, but clean. We will definitely stay here again.

    3
    « Great location. Has potential »

    This hotel is in a FABULOUS location. The front desk staff could not be more helpful! They really try hard from setting out board games every night to helping you park your car. Management needs to support their staff more: 1). Why are their rolls of carpet and building supplies taking up valuable parking spaces when there are NOT enough spaces to begin with? The poor staff are outside in the lot desperately trying to help customers! 2). If you're going to have a room with balcony and sliding door then it needs a screen. Also a way to lock it open a little so you can get some air without risking safety. A simple Pvc cut to a legs the so that you could put it in the door track 3) when they remodeled rooms they didn't bother to hook up Thermostat properly so if you're sleeping in the living room, you get no air unless you open door...but you can't do that because there's no screen or way to secure it open a little. They did give me a fan that I put in between bedroom and living room so I could get some air 4) shower head is too low (anyone taller than 5'7 has to duck to get under it. Also water flow is just terrible. It's because they put in the cheapest shower heads.

 

Getting to the hotel ...

All directions
·From: Highway 1 South. Take the Ocean Street Exit to the BEST WESTERN PLUS All Suites Inn. ·From: Highway 17. Take the Ocean Street Exit to the BEST WESTERN PLUS All Suites Inn. ·From: Highway 1 North. Take the Ocean Street Exit to BEST WESTERN PLUS All Suites Inn.