BEST WESTERN Hotel San Marcos,  San Marcos

3.5/5  - based on 209 guest reviews.
917 N I 35, 78666-7036, San Marcos, United States - See map
+1 512 754 7557 +1 512 754 7550

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Public area air conditioned
    Public area air conditioned
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 209 traveler reviews
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Students, faculty and staff of Texas State University call our San Marcos, TX hotel their home away from home when visiting for graduation, move-in weekend or other special events. However, other guests at our hotel in San Marcos, TX are here for the excitement of the Formula One Racetrack. The Premium Outlet in Tanger is another big draw, and shoppers looking for deals come from around the region. For outdoor enthusiasts, the San Marcos River is a haven for canoeing, swimming, kayaking, boating and fishing. There's truly something for every traveler here. Enjoy an adjoining room at our San Marcos hotel, ideal for groups or families. There are 32-inch televisions with HBO® in each room for your comfort. Each of our staff members reveres southern hospitality and wants you to feel right at home when staying with us. We're centrally located, convenient, and offer amenities like luxury bedding and spacious rooms. Close to the outlet mall, our San Marcos hotel regularly hosts bargain shoppers. However, other guests prefer the peace and quiet of Aquarena Springs. From river rafting to relaxing, guests at our hotel can count on us to provide clean, well-appointed rooms after a day of exploration. We're also a popular choice for business travelers. If you're in town for work, you need to be able to quickly commute and take care of business. Some regular guests at our San Marcos hotel are employees of H-E-B Grocery Co. , the Central Texas Medical Center and Texas State University. The National Guard is also located nearby, and we're proud to host service men and women from around the country. From business to leisure, our San Marcos hotel is all about serving you. Expect a warm welcome, fantastic rooms and an unbeatable location. Book a quiet BEST WESTERN San Marcos room today and start planning a memorable trip!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 209 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
57
Verygood
 
81
Medium
 
32
Poor
 
18
Horrible
 
21
Business Business 25
Couples Couples 53
Family Family 85
Friends getaway Friends getaway 19
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN San Marcos,San Marcos
  • 5
    « Great customer service! »

    Stayed there for a girls weekend. The staff was amazing especially Johnny. He was warm and welcoming upon our check in. He was extremely helpful. Johnny has superior customer service! The hotel was very clean and our room was huge. We will definitely book it again! Thank you for y'all's great customer service!

    4
    « good nights sleep »

    I stayed one night with my husband, the rooms are big and clean. What you would expect from a hotel room. The staff was extremely helpful and nice. I didn't find an elevator, so if you can't walk up about 14 -16 steps then ask for the first floor. Convenient location, right off highway 35.

    5
    « Very friendly staff »

    We really enjoyed our stay. Room was clean and breakfast was good. Johnny and Alexis at the front desk were very friendly and helpful. We needed directions to the olive tree farm and they printed out the directions for us. They made our stay a good experience. Would highly recommend this hotel.

    4
    « Good time »

    We stayed here while we did some antique shopping in the area. We enjoyed going to Wimberley and Gruene . We also enjoyed visiting the glass blowing place on Hwy 12. You could go in and watch them making beautiful things .

    3
    « Nice place to stay »

    Overall it is a very good place to stay. Friendly and helpful staff. Location is convenient, breakfast is good. Price is fair. You can walk next door to eat nice tacos for dinner. I will definitely consider to come back again.

    4
    « Good hotel for the price »

    Hotel was everything you expect and the staff was very friendly and helpful. Accidentally booked a smoking room. The hotel was full so they could not switch me to another room. Cigarette smell was really bad in room. Make sure you don't make that same mistake that I did if you are a non-smoke. Otherwise, everything was very good. Staff was great

    4
    « Compfy, clean and convenient. Will stay again next visit. »

    Attended a wedding in Wimberlie and needed a place for that night. This hotel is within 25 miles but is near highways to the location that make it convenient. The place was clean, near the highway (could hear highway noise, but acceptable) and had an acceptable breakfast. Staff were exceptionally good.

    3
    « Good if ADA is not a consideration »

    Friendly, helpful staff, clean room and bathroom. Lobby is nice but a little crowded. The fold down seat in the "accessible" room was too far from the water controls and the grab bars were hard to reach. It is hard to step into the tub for someone who is impaired.

    5
    « Clean and comfortable »

    Very clean, very comfortable, and the breakfast was excellent.. We enjoyed eggs, potatoes with veggies, and the good coffee. I was surprised to find that San Marcos has become a somewhat suburb of Austin, as there was a big football game at UT that weekend, and the hotel was completely sold out.

    4
    « Clean, good value, excellent staff. »

    The hotel is older but well kept and clean. Layout a little different (parking in front as the hotel backs up to a fence). Staff was friendly and responsive. The breakfast was typical fare but fresh and plentiful. I would stay there again when in the area.

  • 5
    « Very Nice Best Western in San Marcos »

    Decided to spend nite this past weekend on what was suppose to be a day trip to see daughter. Had grandkids with us including an infant. This hotel does not have an elevator. We had a 2nd floor room right by the stairs. Our room was clean and spacious an accomomdated a porta crib supplied by hotel. The pool was clean and plenty of chairs to lounge. Hotel supplied extra towels for pool, just ask at front desk. Breakfast had a variety of items that everyone enjoyed. We would return

    1
    « Mr Hiles »

    We booked two rooms for business for a week and was unable to sleep due the bed bugs or fleas when we spoke with the manager he didn't offer any solution and denied they have bugs even after we produce them still nothing so we checked out and he would not refund our money for the remaining nights after speaking with corporate the made him refund our money thanks to the integrity of Best Western but I highly recommend do not stay here the owner is only concerned with money not customer satisfaction, not to mention the rudeness and telling us we were liers the staff was nice but unable to do the right think because of the owner we hope Best Western reprimand them or pull their brand name from them.

    5
    « Wonderful Choice »

    We were pleasantly surprised in every way with this property! We came to the area to visit a local waterpark, and we had everything we needed and more. A nice, big bathroom- large king room, great breakfast, and the entire property was very clean. Thank you!

    5
    « We had a great time in San Marcos »

    The rooms are clean and quiet. The staff is very helpful and we had no problems. We spent the weekend. The hotel is close to major roads so you can get to wherever you are going. We spent time with friends and drove around town to see what has changed since we went to college there.

    5
    « Overnight in San Marcus »

    Facility was comfortable and extremely quiet given location on interstate 35. We felt that every one went the extra distance to guarantee a pleasant stay. Location was very convenient to shopping at outlet mall if we had been so inclined.

    3
    « Weekend July 23 2016 »

    Overall this was fair experience. The in room refrigerator would not cool, and could not find any controls to lower the temp. There were ants in the bathroom that we killed upon arrival. There is serious lack of parking for the number of rooms available.

    3
    « Decent stay, but so muggy! »

    Overall, my stay met my most basic needs. The room was clean, check-in and check-out was easy, staff was nice, they offered complimentary breakfast, ect. Although, every time we entered the room, it felt gross and muggy and took forever to cool off. I understand that Texas is hot this time of year, but I am from the gulf coast and live with humidity every day, and I've never experienced anything like this before. There is no excuse for the room to be that muggy. Maybe there is something wrong with the AC unit, or maybe it just needs to be cleaned; I don't know. Also, we stayed in a room at the very end of the hall, which was very inconvenient because there is only one entrance at the front of the building so I did get tired of making that walk by the end of our stay, especially with luggage. Another annoyance was that our room keys would constantly stop working. I think we had to exchange them about three times (and no, we did not store them next to our cell phones). Bottom line--this hotel is decent, but is nothing nice or special. I feel like I paid too much money for what it is. I probably won't be staying here again.

    4
    « Great location in San Marcos »

    We have stayed at this BW a couple of times. It is close to the Tanger Outlets, the river, lots of restaurants, and local attractions. If you are a bookworm, check out the Half Price Books just across the highway (it's big!). We visited Palmetto State Park for a day of hiking before heading to the hotel, and the drive was short and sweet. Great location and nice, clean hotel.

    5
    « Quick Trip »

    Great hotel for easy access to Texas State University. I was there for my son's orientation. Hotel staff was great, check-in was easy. Room was nice and clean. Bed was very comfortable. This is a hotel that I will book next time I'm in San Marcos.

    3
    « Fourth of July »

    My friends and I went on a road trip the Fourth of July week. We went from place to place. This was our least favorite place that we stayed. It was clean and safe, but nothing special. The breakfast was average and there was no hot tub. It also had a weird smell throughout the hotel.

  • 4
    « Bring Transportation For Getting to Room from Lobby »

    The stay was excellent, except for having to walk from the lobby to the opposited end of the building to get to my handicap room. I need surgery and can barely wallk. One woulld think the handicap rooms would be closser to the lobby since you cannot enter frough the door at the end of the hall.

    4
    « clean, comfortable, roomy »

    The staff was terrific! The room was large (we had 2 beds) and we had plenty of room to spread out. The room was clean and comfortable. It is close to the outlet malls and the university. There was breakfast daily and while we only grabbed muffins, it seemed to be a hit with the folks eating.

    4
    « Good time »

    My daughter and I stayed here while my granddaughter went to orientation at the college. We did some site seeing in the area. We went to Wimberley and Gruene while we were there and really enjoyed both places. There was lots to see and do there and some good places to eat. We had a great time.

    5
    « A BLESSED PLACE »

    I found this Best Western Hotel in San Marcos Austin Texas through Trip Adviser and I am pleased that I did. I was greeted by a gentleman named Jonnie a real gentleman. Very/very helpful in every way.They are blessed to have him. The place and room were very clean.The staff did a excellent job.Good choice at breakfast.The location was great for me just off the I-35 and easy to find,Again I would recommend this Hotel.

    4
    « Much better than anticipated »

    I stayed at this hotel about 3 years ago and I was rather unhappy. But this time around, my stay was much more pleasant! To start with, the entire place received a huge facelift. The lobby felt fresh, with new decor and clean. Our room was also newly decorated, new AC system and had a huge flat screen TV. Breakfast is very basic but plentiful. Most important to me is cleanliness and the place looked fresh and clean. For basic accommodations this is very nice and fairly priced.

    3
    « Texas State Graduation »

    The location of this Best Western was convenient to Texas State University and good places to eat. The air conditioning was not cool enough. Our room was on the second floor & there is not an elevator in the building. We are older & it was a struggle to get our bags up the stairs. The room was clean. Free breakfast.

    4
    « A clean and accomodating place to stay. »

    We enjoyed this place. The bed was comfortable and the room was very clean. The Wi-Fi worked well and all the features of the room were in good working order. If you are looking for a clean and fitting place to stay overnight it is well kept by hotel management at a very reasonable rate.

    5
    « Is it a Hotel or Is it a Motel??? »

    We stayed two nights at the hotel. They were very accommodating for our large school group and very upbeat with having so many middle schoolers at their facility. The rooms and bathrooms were very clean and updated. The beds were comfy. However, the only downside is that the hotel has half of its room enclosed (hotel style), while the majority of it's room have walkways and balconies that open up to the outside elements (motel style). So when making reservations please ask if you have a room that has enclosed hallways or are the hallways open to the outside elements. It is very easy to find. Easy on/off from I-35. Outlet mall only 8 minutes north of the Hotel/motel. Close to everything really. Breakfast was GREAT!! A lot of choices for everyone from cold to hot. The kids loved that they could put chocolate chips into the waffle maker to make chocolate chip waffles. The coffee was good for hotel/motel coffee. I am pretty picky about my coffee. Its no Starbucks, but had good flavor, not just brown water. The pool was a nice size that accommodated quite a few kids. There is a hot tub, too.

    4
    « Nice place to stay »

    this was a last minute decision to stay here while planning a weekend getaway for our anniversary. The hotel is easy on & off from the freeway. Room was clean and quiet. The desk clerk was VERY helpful in answering our questions and very friendly to speak with. It's always nice to enjoy speaking with strangers and having good casual conversations about the area you are in.

    5
    « Great Stay »

    I stay at this hotel at least once a month for work and this time had to stay an entire week because of work. I like this hotel it has always been very comfortable here. The staff is very friendly and all week I ran into several different ones and all were very pleasant. The bed was comfortable, WiFi worked great and I will continue to use this hotel for my business stays and any personal stays.

  • 4
    « Very nice hotel convenient to I-35 »

    This was our first stay at this hotel and it was very nice. One of the nicer Best Westerns we have stayed in. Room was spacious, clean, quiet, breakfast was adequate, and staff was helpful and pleasant. All in all a good 3 night stay. We will return.

    4
    « Good »

    Great location, pretty close to restaurants that I was able to walk to. Quiet area and the staff was friendly. Too bad the pool was to cold to get into, but I still enjoyed it. Breakfast options was also good, different ideas to choose from each day.

    5
    « Great place to stay !! »

    We stayed here for 2 nights, Sat & Sun. Upon arrival, the front desk was very welcoming & friendly. We never had any issues. Breakfast was very good. On our first morning, I found an item that was left by a previous guest. I gave it to the front desk. Maybe it belongs to the Michael who gave this hotel a lesser rating. Anyway, kudos to Johnny, your sincerity, professionalism & friendliness, helped make us rate this place a 5. Snowflakes await you when you head north.

    3
    « Do what you say your going to do...INTEGRITY!! »

    When you tell someone a rate and then charge them a higher rate...get it writing from this place. We were given a special rate because I booked so many rooms for my family to be here for my wedding. Other than that, don't forget anything. You won't get it back. :( We lost a few things that can easily be replaced but its the principal of the matter!!

    5
    « Staff was outstanding!! »

    One of the best caring staff I've had in a long time. I was amazed at how kind and attentive they were to our needs. We travel a lot and it is rare to find this level of service. We will definitley stay here again when we are back in the San Marcos area.

    4
    « Nice visit!! »

    I enjoyed my visit in this Hotel I tried other places and I am not planning on changing this one any time soon. I am very please with the staff, the place, food and service of Best Western, it pays the price. Thank you!

    5
    « Terrific Value! »

    Best Western in San Marcos is terrific, a very small and home like hotel where you have a very helpful and caring staff, and great convenience to I-35. It was a great place for my visits to Austin and San Antonio, which I commuted between. It was my first time booking with best western, and will not be my last. Very clean hotels and the beds are very comfortable. Tremendous value for the price.

    5
    « hotel experience stay »

    Best Western is a very clean hotel and we experienced such a comfortable stay, and with such friendly staff and service we were 100% satisfied. Would certainly recommend this best western hotel to family and friends.

    5
    « Excellent Stay »

    The Hotel is clean and the staff is very helpful. The breakfast is very high standard with amazing amounts of choices. The Internet is fast and the rooms are clean and properly furnished. Overall a very comfortable stay.

    4
    « Comfortable, affordable place to stay »

    Spent one night in this hotel. The staff was very friendly and welcoming. Hotel was clean and well maintained. The outdoor pool looked great but since it was in February, I didn't go jumping in. The IH35 traffic noise may be of some concern, but the the hotel was very convenient with easy access from the highway and at a very good price.

  • 2
    « Unsafe and need improvement. »

    We stayed for 3 days during Thanksgiving and it seemed many outlet shoppers would stay here. The check-in was slow and during our waiting, there were some people reported to the front-desk that a suspicious man was hanging around the parking lot. At the mean time I also saw a guy snuck in and out the ground floor( apparently he is not the hotel guest.) But the front desk did not do anything even a check. Therefore, we worried about the safety during the stay. The room was OK. On the next day morning, there was not enough space for their guests to eat the breakfast. Some people need to sit on the reception sofa and shared one chair.

    5
    « Pleasant Stay Best Western San Marcos »

    I am staying at this Hotel for the 5th time in around 15 months and every time just got better and all the staff here is caring as ever as they did in the first time. Whenever I visit San Marcos, i do not even evaluate other Hotels and it has become my default Choice.

    3
    « Mediocre hotel, fabulous customer service »

    Made a last minute reservation for my son and myself to stay overnight for a lax tournament in the area. Front desk clerk was super helpful as there was a problem with my reservation and very friendly. She made a late night check in that could have been horrific into a comedy of near epic proportions. Okay, the hotel. First off, there is no elevator, so if you're moving in a lot of bags, keep that in mind. About our room: the air conditioner in our room didn't really work all that well, the beds were very comfortable and ample pillows which is unusual. We faced the freeway, so there was a lot of noise in the room but it was good white noise to sleep to. The bathroom was fine, nothing special, but it did have soap holder and a decent hair dryer. We didn't make use of the fridge in the room and the tv was good. In fact, the tv had an on-demand menu of hte channels, which I appreciated. The hotel itself: parking is minimal. We were lucky to find a spot, but I could see that if the hotel was crowded that parking could be a real issue. The breakfast was basic and we didn't partake, but on a regular trip with kids, it probably would have been fine for us. getting to the hotel was easy as it's right on the access road to I-35. There's a krispy kreme down the road which made us both happy. I'd stay here again if travelling through. If you're in for the long haul, probably not the best hotel, but for a one night stop over, it's fine.

    4
    « Great Experience »

    The hotel was perfect for our stay. I will stay there again. I wish I had known about it before. Our son attends Texas State University, and the hotel was clean, accommodating, and centrally located, with a great price.

    5
    « My Experience »

    A very accommodating pleasurable stay. The rooms are very clean, the beds are very comfortable, the coffee is excellent and the staff is very professional! I highly recommend Best Western San Marcos, TX., for your next hotel.

    4
    « very nice »

    We always enjoy our stay at the Best Western in San Marcos. The staff is very friendly and helpful and it is a good value for the money. We will go back. The hotel is always clean and attractive. The breakfast is good. We stay there every time we go to San Marcos and have always been satisfied with our visit.

    1
    « Never ever go here »

    Our toilet over flowed for no reason at 4am!! It flooded so bad it got the carpet wet! They had to move us to a new room that was a smoking room! It smelt awful! Keep in mind this was all at 4am! The staff had attitude too! The only nice guy was the one who darted up to our room to shut the toilet off! He was very nice and helpful thank you guy. Other than that never ever going here again!!!

    4
    « Comfortable, Convenient, and Quiet »

    Nice, clean motel with indoor entrances to rooms. We stayed on the 1st floor on the side away from I-35 so it was pretty quiet. There is no elevator to the 2nd floor so ask for a 1st floor room if suitcases are heavy or mobility is an issue. Misty worked very hard to provide us with a great breakfast. Seating in the breakfast area is limited. I used the ice bucket tray to take our food back to the room. There was a mini-fridge and microwave. The staff is friendly and helpful.

    1
    « creepy crawly hotel »

    I normally stay at Best Western Hotels when ever I travel and I can tell you this one did not meet or even com close to expectations. When we arrived the room (#100) was ok at first site but once I began to look around I found blood on one of the pillowcases and then the remote for the tv did not work we had to bring it to the office and have them switch it out. At first the desk attendant acted like I didn't know what I was talking about until she tried it and behold it did not work.... once back in the room I noticed a cricket on the couch we got rid of it and figured we were good for the night. Later that evening there was crickets in the bathtub, in the nook that is provided as a closet around the air conditioner.. and when I woke the next morning there were several crickets in the bed with my husband and myself. I was appalled when I went to complain I was told laughingly it was cricket season. Well I do live is Texas as well and I know cricket season but there are measures that can be taken to keep the crickets from rooms. I will not recommend this property

    4
    « Best Western - San Marcos TX »

    It is surprising how busy this place is. Arrived at check-in time and had to wait behind large group. Front desk staff was very efficient assigning rooms and only had to wait 10 minutes. Desk clerk did recognize I was a Best Western Diamond rewards member and asked if I had a room preference for first or second floor. I was staying just one night but it was nice of her to ask. Room was clean and had all necessary amenities. Bathroom also clean and noticed all towels and washcloths were tagged with Best Western logo for environmental friendly fabrics. Had not seen anything similar in stays at other Best Western properties. In room WiFi reception was good. Good sound proofing as no noise heard from adjacent rooms or hallway. Breakfast was adequate but there is room for improvement in variety. Only detraction, bed was very hard and was not comfortable for sleeping.

  • 1
    « Won't come back »

    There are bugs all over this place. Television does not work. There were stains on 2 out of the 4 pillows. My room was very freshly painted, didn't take long to get a headache from the fumes. I found a long hair in a towel.

    4
    « Comfortable Stay »

    The front desk lady was very professional and knew guest names and asked how they liked their rooms or if they needed anything. Breakfast was decent but needed 2 waffle makers, maybe some boiled eggs for protein. After everyone went down for the night, the hotel was very quiet. Internet worked great, tv worked fine and it was very clean.

 

Getting to the hotel ...

All directions
·From: The north. Traveling on Interstate 35 southbound, take Exit 205 to the BEST WESTERN San Marcos. ·From: The south. Traveling on Interstate 35 northbound, take Exit 205 and make a U-turn. Just ahead is the BEST WESTERN San Marcos. ·From: Highway 80 & 21. Go under Interstate 35 and make a left turn. Just ahead is the BEST WESTERN San Marcos. ·From: Rural Route 12. Go to Interstate 35 and turn right onto the service road. Just ahead is the BEST WESTERN San Marcos.