BEST WESTERN Hotel Capistrano Inn,  San Juan Capistrano

3.5/5  - based on 299 guest reviews.
27174 Ortega Highway, 92675-2702, San Juan Capistrano, United States - See map
+1 949 493 5661 +1 949 661 8293

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Spa
    Spa
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The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 301 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
87
Verygood
 
107
Medium
 
59
Poor
 
24
Horrible
 
24
Business Business 43
Couples Couples 94
Family Family 91
Friends getaway Friends getaway 31
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Capistrano Inn,San Juan Capistrano
  • 4
    « Average stay »

    This was a nice and inexpensive place to stay. We stayed one night. Close destance to the beaches. Breakfast was good. Nice area to eat in. We sat pool side, nice warm morning. Nice variety of food choice.

    5
    « Renovated & Awesome »

    Booked a Friday night stay due to attending a concert at the Coach House. Capistrano Inn is a partner hotel offering a discount to concert goers. We stayed here years ago and liked the location. Booking the room was easy and quick. Requested a ground floor room and when we arrived our room was ready and as requested. Checkin was friendly and quick. Convenient parking in front of our room. The inn was recently renovated and is better than ever. Great complimentary continental breakfast, in room coffee, spacious, clean, fresh rooms with comfortable beds, large TV, refrigerator and wifi. We appreciated the additional convenient plug in strip for our phones and computers. No searching for a plug. The shower head was great having multiple massage settings. Lots of hot water and water pressure. Pool area was clean and inviting with pool towels neatly placed on each lounge. Loved the snack area in the lobby stocked with ample selections of wine, beer, soft drinks and goodies. Free shuttle service to local venues including the Coach House. Driver was courteous and professional. Highly recommend this Inn, great value and exceptional customer service.

    4
    « A very pleasant experience »

    I don't often get the opportunity to travel, but being that my daughter and her family relocated from Chicago to southern California, I was finally able to visit them. I rode the Amtrak from Albany, Or and this location worked out quite well. Walking distance from the station took me around fifteen minutes or less. Room 405 was in a quiet location. It was suitable for me and I would definitely stay there in the future. I was completely satisfied. Employees were helpful and appeared to be hardworking individuals, especially in the housekeeping and continental breakfast area.

    2
    « Don't stay here »

    This place is in need of improvement and renovation. Carpet in room was frayed, signage to hotel bad. Room was very dark and shabby. Won't stay here again. Needs to be upgraded. Not up to Best Western standards.

    5
    « Good choice »

    This was an excellent choice and I would stay again. I wish the room was a little less expensive. It was a convenient distance to the horse show my granddaughter was competing at. The staff was friendly and very helpful. The room was very clean and the bed comfortable.

    4
    « Vacation »

    We really enjoyed the town of San Juan Capistrano. So many interesting sites to visit. We had good service and the service counter guy was helpful to me on a couple of decisions. First he helped make a good choice for our room site. Then explained how to get to another shopping area I was interested in visiting. But my favorite site was our visit to the Mission which is close to the Best Western Inn.

    5
    « Great customer service »

    I had the pleasure of spending two nights here while visiting San Juan Capistrano Mission and the surrounding area. The one thing that stood out most was the amazing customer service. From Steven at the front desk who patiently checked us in to Lori at breakfast who went above and beyond and Arnulfo who safely drove us around the city, we could not have asked for a better staff. The rooms were clean, the amenities were nice, and the grounds were well kept, but the customer service is the reason I would recommend this Best Western. Thank you Steven, Lori, and Arnulfo!

    4
    « Good Time and Awesome Staff »

    Clean, comfortable hotel well worth the price. The staff was very nice. A Big thanks goes to Lori who had our breakfast ready and to Arnulfo who kept the grounds and pool area looking fantastic. Also, he was kind enough to provide a short shuttle ride to our hiking area. The weather was perfect and we enjoyed most of the amenities the hotel offered. Everything you need in this area is just a short walk away.

    5
    « Great location to Mission »

    Wonderful staff. Good selection of breakfast items. Clean rooms with balcony view. The staff was very professional. We were allowed to check in early in order to visit the Mission and the basilica of San Juan Capistrano which is less than 5 minutes from the hotel. Thank you for a great experience.

    4
    « Best Western Capistrano Inn, San Juan Capistrano, CALIFORNIA »

    Very pleasant staff, nice facility and enjoyable breakfast with make your own waffles, eggs, sausage etc. Close to the San Juan Capistrano Mission. Easy access from expressway. Restaurants nearby. We would recommend this Inn.

  • 3
    « Not bad for the price »

    The highlight was the included breakfast. The two ladies working there were really nice and went out of their way to give great customer service. Even though it was a small buffet/continental, they were trying to serve you as well. The room was average but clean. Reception was OK and were attentive and not rude.

    5
    « Great Experience »

    We enjoyed the stay at this hotel. Very close to everything that we needed for this short visit. We actually did not try the buffet as we had to leave, but it sure smelled good!! The only problem was trying to exit the hotel due to traffic, but figure this is everywhere in this area. We made it work without much of an effort.

    4
    « Mission San Juan Capistrano »

    We made a last minute reservation. We wanted to go to the San Juan Capistrano Mission. When we got there we were more than pleased with our accommodations. the front desk was very efficient and nice. The room was very clean and had a microwave, a bigger than usual refrigerator. There was a big screen TV, a very nice king size bed, a little patio and an iron and ironing board. There was also a pool and a Jacuzzi. In the morning there was a very good breakfast with eggs, toast, waffles, fruit, juice and coffee. We had a very good stay.

    5
    « our stay at best western »

    our stay was great good location. next to freeway. not to noisey. great food in area. close to beach area and harbor. lots of nice shopping and resturants . you can catch shullte all the way to lauguna beach in summer make sure you visit san juan Capistrano mission and gift shop

    5
    « Clean, comfortable room near far more expensive places to stay »

    We stayed two nights while visiting friends. Surrounding hotels closer to the beach were far more expensive but not significantly better. We were comfortable. We had out dog with us and appreciated the small dog yard adjoining the parking lot which was clean and well tended. The beds were perfect and the shower had great water pressure. Location alongside the freeway was convenient and did not add any noise.

    5
    « Awesome weekend in San Juan Capristano »

    Definitely one of the nicest hotels I've stayed at for the $$$. I will recommend this to everyone and I will now always stay at best Western Hotels if one is available. It's very close to the freeway which means no nice views but there was no traffic noise at all, even when we were at the pool. I've never been to a hotel that had so many staff members on hand to assist you. It was GREAT!!

    4
    « Good location »

    The hotel is located with easy access to the Ortega Hwy and I-5. Close to the San Juan Capistrano Mission, it was also a short drive to the beach. Nice pool in quiet area. Please note: This only has exterior stairs. If you are disabled or physically challenged, as my husband and I are, be sure to request a ground floor room. We will stay here again.

    4
    « Last Minute Booking »

    Nice hotel. Typical BW property. Clean and friendly staff with best FREE breakfast in the business. I am Platinum with BW (And Hilton) and try to stay at BW when i can. I booked this within an hour of arrival and was happy to get a ground floor room in the back on a busy friday night. Staff was great, room was nice. Location was perfect situated just off the interstate.

    5
    « Great weekend escape. »

    I never review hotels but this is a great place to get away, nice little town walking distance and the nearby beaches are very nice. there is a petting zoo parks and trains stop in town as well. by the way don't have to worry about train horns.

    5
    « Great Handicapped Room »

    The hotel was in a convenient location to visiting nearby family, the mission and the little downtown restaurants and Dana Point. Very clean. Handicapped room worked well with wheelchair and it was refreshing to be located in a central location rather than most hotels that place handicapped rooms facing parking lots or backend of buildings.

  • 4
    « My Best Experience »

    This is hotel is quite small but the service is good. I like the people. The hospitality of the employees are good which I can give a 3-star on this. The amenities are not that good like the top notch hotels in the area but I can say this is affordable hotel to those who would like to go to a budget type of hotels.

    4
    « Great Loaction »

    A perfect place from which to visit a historic town . Close to everything. The property is well maintained and has ample amenities. The property is not a Best Western Plus but it should be. Worth the price. A great value.

    4
    « Nice property »

    Comfortable bed (really soft), great breakfast, great pool, convenient, good price. Enjoyed the bed, especially, after a long day on the road. The property is not new, but so well maintained you can overlook it. A little tricky getting in and out of the driveway at rush hour...be forewarned!

    4
    « Convenient Location »

    Nice affordable stay, close to the 5 freeway, with good access to the Mission, and Dana Point is only 4 miles away. The staff was very friendly, the pool was a lot of fun, and things were well organized and clean throughout.

    4
    « Convenient Location »

    The location is .5 miles away from wedding we attended @ Serra Plaza. We used the complimentary shuttle. This hotel is cheap compared to other places in the area. I had kids with me so I took the bottom floor. Internet speed was just average. I would definitely consider this place again if I go back to SJC.

    5
    « Good Quality, nice location »

    Nice comfortable clean room. Excellent staff. Good breakfast both mornings! Shuttle service available to train station and tourist locations. We had a great time! The staff was friendly, the pool was clean and the Hot Tub was HOT!

    3
    « Large room, oldish look »

    Nice large room, great large Vizio hd tv. In room fridge, turned off. Nice large overstuffed rocker, new high king bed. On the downside, no elevator, toilet required multiple flushes to get rid of solid waste. TV remote did not work from rocker, had to be in bed.

    3
    « OK hotel »

    Our room was very clean but we had a major problem with out front door lock which took 15 hrs to fix. The dog park was not well kept and no poop bags were provided for the pet owners even though we had to pay extra for having a pet.

    4
    « 2 night stay »

    We stayed there for 2 nights. Family room with 4 people, one room, 2 queensize beds, fridge, free wifi and an amazing pool. It was a really nice stay! 100% to recommend! Perfect for a short and spontaneous stay but also good for a planed night!

    4
    « Nice rooms »

    Property looks old from the outside and I was a bit dissappointed driving in. I also didn't like the fact that it was a motel. However the rooms are beautiful. Free water in room and free breakfast to go. I would definetely stay here agin. Good value.

  • 4
    « RECLINERS AVAILABLE HERE! »

    For those of you out there who no longer sleep in a conventional bed and have been unable to find a hotel room with a recliner in it, you need look no further. This Best Western delivers the recliner of your dreams upon request. We only stayed one night but my husband was a very happy camper as a result of being able to sleep in such a comfortable recliner. Bravo!! Many thanks to the mgt.

    4
    « Charming clean and convenient »

    I stayed here for 4 nights and it was very nice. Super comfy beds and pillows. Clean and loved having a fridge and microwave in my room. Free parking too. Pool looked really nice but my schedule did not allow me time to try it out. Front desk people were all very friendly. I would definitely stay here again!!!!!!

    5
    « dana point vacation »

    The hotel was very clean and the staff went out of their way to help us in every way they could. Breakfasts were well presented and the pool was great. Beds and pillows were very comfortable. I can't say enough about the friendliness and helpfulness of the office staff.

    5
    « Would Stay here again! »

    The front desk were extremely helpful and friendly. The breakfast girl was very helpful with finding what you need. Presentation of food was clean and organized. Would come back again if in the neighborhood.

    2
    « Dirty »

    Room seemed new but the was not vacuumed enough. Found an earring and hair on the bathroom/sink floor. Room was on the first floor so the it felt humid and the odour of the new bunk beds were too strong. The photos on the site does not equate to reality. If you're okay with a typical 2 star motel, then I think it's fine. But it was like a road side motel.

    4
    « Pleasant Surprise Tucked Away Just Outside LA »

    What a total surprise when we arrived at this hotel - it was very well maintained both inside and outside! I would highly recommend to anyone going through that area. When we arrived at the hotel (in June) we turned down the air conditioner and went to grab dinner - I could have spent more time here... Anyway! When we got back to the room it really had not cooled down very much so we called the front desk. I kid you not within a half hour we had a brand new AC installed - now that's service! As I mentioned this was a very pleasant surprise stop and I would like to go back. Capistrano is historic and has it's own charm!

    1
    « Rooms blocked for a wedding »

    No rooms were available even though the bride was guaranteed a block of rooms for out of town guests. Called to make a reservation and the clerk stated they never heard of the bride. Awful service. The clerk was inexperienced and of no help.

    4
    « 4th of July get away »

    My daughter and stayed for 2 nights over the holiday weekend. From the moment we arrived until we checked out the people working there were amazing. The ladies who greeted us each morning in the community center couldn't have made us feel more special. We plan to stay there again in the near future!!

    5
    « Perfect hotel experience »

    From start to finish the staff at th is property was perfect. I called in advance to request a room on the ground floor. No problem. I called for an early check in- again no problem they had a room ready for us. We were greeted by a very nice lady by the name of Amber. She was terrific. The shuttle service that they offer....super great. They dropped us off at the restaurant we went to and picked us up. Our room was clean, and we loved the fact that it had a balcony. The breakfast they served was tasty. Enjoyed the pool and hot tub as well. All in all a great stay

    5
    « Great Location! »

    Went to San Juan Capistrano for a short get-away. Since I loved my experience in the Best Western in Old Town San Diego, I wanted to stay at a BW again. No disappointment! Beds were just as comfy as I remembered. The location is excellent! It is right by the freeway, 10 minute walk from the SJC Mission / Old Town and 10-15 min drive to the Rancho Mission Viejo Riding Park (for Blenheim Equisports events). 1st time I enjoy the breakfast at a hotel, and I was impressed. I will continue to stay at BW if the price continues to be the best around. ;)

  • 3
    « Room and hotel was quite nice but left some things to be desired »

    The room was very nice, as was the pool area. Breakfast is included. It is a drive up to the room layout but the rooms were very comfortable with fridge and microwave, large tv and comfortable beds. Unfortunately the fridge stopped working a couple days into the week's stay and in spite of calling, they never fixed it. The door was a little touchy. And there occasionally was a strange smell outside- not sure it was the hotel's fault though as it came and went and was not inside.

    5
    « Very Nice Surprise »

    We stayed here Wednesday June 6th... We were visiting a friend in SJC and it turned out to be very convenient... Everything was perfect... we missed breakfast, but they had a free to-go snack bag for us... I do wish there had been a closet or luggage rack, but otherwise it was nice, and I loved the patio!

    5
    « nice rooms »

    The room was very nice, large flat screen tv, desk, large room The bathroom was very large with a separate sink and mirror area. The bath and toilet were behind a door. The light automatically came on when you went into the bathroom though it could be turned off. The staff were very friendly. The breakfast was great though no protein (eggs or bacon) it had yogurt, cereal waffles and an assortment of toppings for the yogurt. A very nice place to stay and it was easy to find right off the freeway but quiet for sleeping.

    4
    « Just fine, a little expensive »

    I was happy with many things about the hotel, although some were not high quality. So I thought it was a bit overpriced for what it was. Service was great, used the free shuttle several times. Bathroom could be updated. Breakfast was meh, but I didn't expect it to be gourmet. Right by freeway and a busy highway, so traffic noise when windows open, but didn't seem to come through too much when closed. It was nice to have a balcony...with a mixed view. Mountains behind, strip mall in foreground.

    5
    « Great Find! »

    Wonderful location to the Mission, restaurants, bars. Entire staff very friendly and helpful. Great price, beautiful rooms, and shuttle service! Offers breakfast in the morning and a mini mart store in the lobby.

    4
    « Friendly service »

    Design of the hotel was only fair and facility was somewhat old, but the staff made an excellent attempt to create a pleasant stay with a clean room, very friendly service, and a good breakfast. There was also a free shuttle to the local area between 9 and 6.

    1
    « Nightmare at Best Western »

    Extremely bad noise reduction, bad employee attitude, no compensation for a bad stay. The noise was so bad in my room I had to check out at 4:30 in the morning, even though I complained about it I was offered no compensation.

    5
    « Excellent Location for Visiting the Mission »

    Took family to San Juan Capistrano mission and chose this hotel because it's 1/2 mile from Mission so we could walk. Super comfortable room and excellent breakfast. Family loved it -- felt like we were on an expensive vacation.

    5
    « Loved it! »

    I wasn't expecting much when I came here. I just wanted to be close to The Mission (of San Juan Capistrano.) I was so happy with this place. I was here for business, but will return for business or just a happy break.

    4
    « Great location and accommodating »

    For the business traveler who wants a hotel as a base during the day, this is a great location off of I-5, and the staff is very helpful with such requests as an early check-in. It's not a resort, just a very well located place to unwind and change for and between meetings.

  • 5
    « We Liked it »

    We stay here while visiting my step-son who lives in Dana Point. Had a very nice 2 night stay. room was clean, Staff way very helpful when we had a problem with the refrigerator, was fix right away. Good parking but I would not recommend this for a large rig like a trailer or motorhome. This is a beautiful area to explore .

    4
    « Nice place to stay. »

    Stayed here passing through on a motorcycle trip. Very pleasant stay, reasonably priced. Service at the reception was very friendly and helpful. Free wi-fi. Safe and parking was right in front of the room.

    4
    « Very convenient »

    Adjacent to I-5 exit but adequately quiet. Well maintained. Stayed here several days and found it comfortable. Freshly painted room, nice furnishings, new bedding, linens and towels and very large flat screen. Staff are helpful and polite. Very nice breakfast selection included.

    5
    « Costal trip »

    We stayed at the Best Western Capistrano due to pricing compared to the coast. We rented 2 rooms and we were all very pleased with the accommodations. The rooms were updated and very clean - the beds were wonderful. The breakfast area was large and comfortable and they had a very nice selection of items - something for everyone. But best of all Check in and Check out was very quick and efficient and the front desk staff were very friendly and cheerful - we will always book this hotel when we are in the area. The entire staff was great!!! Our Thanks to all at Best Western that made our trip to the area special. Also, we toured the mission and downtown area which we all enjoyed. What a beautiful town.

    4
    « Very nice »

    Pool a little on cool side, Spa was nice. Great Wi-Fi--, great breakfast, great bed. Rushed in morning--pool opens at 10 and checkout at 11am----rushed. The room was a nice size. would probably stay here again.

    5
    « Wonderful Staff »

    The staff and the Best Western were outstanding--all of them. Lori was especially helpful at the complementary breakfast. As was Amber at the front desk. The coffee in the rooms (318) was the best I have ever had by far! I look forward to coming again.

    3
    « Quick overnight stay »

    It seemed like an older hotel, but it was definitely clean. We were on the first floor at a high traffic area. We heard a lot of noise from people getting in late passing our door and about 3:00 AM we heard the room above moving around.

    3
    « Not their best »

    We've stayed in many Best Western and this one was very close to our destination - Mission San Juan Capistrano, of the few we were visiting. Disappointments: #1 With both of us having very tired legs and knees from a beautiful Jamaican trip, hotel not having elevator and needing to use the stairs to haul our luggages was not fun. #2 Then, what's up with NO closet, no racks, no hooks to hang clothes? #3 We had some left over lunch but before we could put in fridge, both of us had to pull the fridge off its "closet" since it was unplugged! It took a while for it to cool. Food had to be thrown out. A couple hours later, fridge was still warm. #4 one little shampoo, one little soap for two people and that's it! #5 Tiny spider/bug bit me and three days later, I still have a nice itch and painful swollen tush. Ended up seeing doctor and now taking antibiotics for 14 days! #6 The parking can be improved. We park on the side where they have a dog run (no choice as all others were taken) and oops, almost collided with another car...NO directional arrows! #6 Would have like to have shower handles. #7 Some guests were noisy and smoking close to our room. We took Non-smoking room for a reason. - Asthma. Okay for the good: #1 Emmanuel checked us in, very professional and very friendly and helped us discover two restaurants, Ricardo's and El Adobe (that's for another review - excellent places!) #2 Free Wifi #3 Complimentary breakfast was better than I expected. #4 Free parking #5 Nice selection of souvenir shirts and snacks Overall, this was just okay but for $20, we went to Hampton Inn Mission Valley the following day and we were very happy (see another review on this later).

    4
    « Comfortable and convenient »

    We stayed overnight as we wanted to visit the Mission the next day. They assigned me a room away from the freeway upon my request. The room was comfortable, quiet and clean. The breakfast was in the building next to the pool. The staff made sure that the food was plentiful and someone made the waffles for us. The clothes hanger area was just behind the bathroom door, which would be crowded if you stayed many days. There was also a small private patio off the bedroom. We would overnight here again.

    3
    « Just okay »

    This is the second year I've stayed at this Best Western Hotel and found it pretty much the same as last year. The only exception was the beds were rock hard which made for a nearly impossible comfortable night's sleep. The grounds are beautiful and well maintained, complimentary breakfast is okay and most of all it's clean. It's very accessible to most places of interest in San Juan Capistrano, freeway access close and fairly quiet. If it weren't for the beds I would have given it a higher rating.

  • 3
    « Good for One Night »

    This location is good if you are passing through. The price is reasonable enough but it is noisy and the lobby area is very small. It is right by the freeway. Make sure to ask for extra toiletries. Not good for an extended period of time if you like a quiet place. One big plus is the staff. Very friendly and helpful people!

    4
    « Room Opinion »

    Great Hotel, Friendly Staff "But Noisy" Sometimes I feel they are in the same room with me. Lots of staff members running around in the morning. Sleep In Not possible. It just sounds like a whole army of people. I ll look for a better location of a room that is away from all the noise when they are getting started in the morning. Is their security onsite during the evening? If so that would have heard those people running around all night long and stopped them.

    5
    « great experience »

    I have been to a couple other hotels in orange county and this one was by far one the best! the employees were sweet and very helpful the room was clean, and the bed was amazing and so comfy! I loved that they had a area just for dogs for any dog lovers out there!

    5
    « Angeli is the best! »

    I stayed here for the first time to visit a local venue, The Coachhouse, to see one of my favorite bands. Upon checkin, I was greeted by Angeli in a most friendly manner, and my experience with her only went up, which was WAY above and beyond the call of duty. I am loyal to my own hotel brands, and have never stayed at a Best Western before. If they are only a fraction as nice as this experience, I would consider myself well off. I see lots of bands in this venue, and not only do I highly recommend this hotel if only to meet Angeli, but also because it is a nice hotel. Because of my experience, I will now only stay here when in the area. ~~Arthur

    5
    « Great Location »

    This hotel is very close to many things. We stay here every time we go to The Coach House for a concert. They offer a shuttle, and the staff is very friendly and helpful. Would recommend this hotel to anyone.

    3
    « not as great as previous stays »

    I have stayed here many times because it is easy for family who live near by. I even spent a 3 month period here once. This time however I was alarmed to arrive with a car full of groceries ready for my kitchen room to find that this type of room has been remodeled out of this hotel. I was mislead upon making my reservation and subsequent phone calls to the hotel before arrival that I could have this type of room which previously included fridge, and stove and full sink. I asked specifically for this again when speaking to reception but the clerk did not tell me that they didn't have those any more, which was true at the time I was talking to her. Not good for the reception to lie to the customer. She told me that I could secure that type of room upon arrival.

    5
    « The Very Best Hotel Value in Orange County! »

    Rob the general manager and his professional staff make the best western Capistrano inn the best place to stay in Orange county California. I have stayed at many many different hotels over the years but I have never found such great service and clean comfortable rooms like this any where else not to mention it is also the very best value in the area and in the best location it close to the beach and very quiet I find myself sleeping better here than I do at home. I will not stay any where else and coming from me that is a giant complement. I love this hotel! Marty Steves Chrysler Corporation 27 years 209-605-4444

    5
    « a great place to stay »

    i was pleaseantly surprised by this hotel. upon check in i was greeted by the hotel front desk staff and they didnt just check me in, they immediantly made me feel at home with suggestions for dinner and things to do in the area. when i got to my room i was very amazed to how clean and how modern it looked. the beds here were so comfortable, one of the best beds i had slept in at a best western. i very much enjoyed the breakfast that included fresh waffles with all the toppings and a couple pieces of saussage. check out was very easy and convienent, both ambers were very helpful. i definantly will be returning for a future stay!

    4
    « Great place to stay! »

    The place was great for the value. The only thing that I would say as constructive criticism, is that the driveway to enter the hotel is hard to find the first time around and when making a u-turn, it can be quit dangerous with all the traffic. A large sign pointing to the driveway, would help a lot.

    4
    « Excellent stay for a couple nights! »

    Easy access and walking distance to old town and the Mission! We were able to check in early and drive around town. We ate at Ruby's diner( a must for salads and burgers!!! Our room was clean and so were the bathrooms. Nice an updated and the free internet was nice but could not access it on or IPODS or Kindle fire!!? The morning breakfast was excellent and a nice way to start or day. Didn't make the time for using the pool this stay. Getting in and out of the hotel property is tricky and you must pay attention. Shopping grocery is close by as well as restaurants but you will have to walk a ways. Their movie theater is excellent ( stadium seating) in old town and Tuesday's are 5$. Go to Old town El Rio district lots of shops and restaurants.

  • 4
    « Very good deal »

    The hotel was clean and offered everything we expected. Wifi in room for free, good breakfast, and great location. Highway access easy, historic downtown within walking distance with great restaurants.

    5
    « Best Western Capistrano »

    The hotel is easy to access, always clean and always comfortable. A terrific value for the money. We like to stay the night after a concert at The Coach House Concert Hall in San Juan Capistrano. I highly recommend this Best Western.

    5
    « Great value »

    We showed up late looking for a room. The front desk was able to get us a room at a good rate and in the morning we enjoyed a free hot buffet breakfast. Doesn't get much better than this. I would definitely recommend this hotel if you are staying in town.

    5
    « Best Value, great Hotel »

    I stayed at this hotel back 10 years ago and it was nice then. Love how they modernized the rooms and added the flat screens. Great staff, room was clean, and hotel was nice and quiet. Comfortable beds and best of all was the complimentary breakfast. Food was fantastic, probably the best breakfast I've ever had at a hotel. Sausage was good quality, waffles were made for you, and they included 3 different fruit jams to go with it. Various yogurts were in the fridge, and they had various fountain juices as well. Great hotel, amazing value, would definitely stay again!

    5
    « sons wedding »

    Had a good time and this best western made it more special. Accommodations were great. Clean rooms, friendly staff and great breakfast. We will stay again when we are in the area and will refer family and friends.

    5
    « THANK YOU, JOHN...!!! »

    This place is amazing, one of the best BWs around! The pool is actually heated, jacuzzi adjacent, grounds are tidy and spacious (parking right at your door), the breakfast is super and the space enormous (no colliding into your fellow travelers going for waffles) -- and special thanks to John for getting us so fast on arrival, it was most appreciated. No wonder we love the BW Rewards program!

    4
    « November get-a-way »

    The motel is a very attractive property, in an excellent location. It is located very close to many restaurants and shopping. There was ample parking and access both in and out of the property was easy.

    5
    « Capistrano Inn Best Western »

    Fabulous atmosphere with accommodating staff and clean rooms. They are friendly and welcoming. Here is the best fact:The beautiful pool is extraordinary and so well maintained. Have visited this place many times and look forward to the next one.

    3
    « Good value for the price »

    This is for now the only choice in San Juan Capistrano. Front desk staff are very friendly and helpful. Nice clean rooms. The breakfast was very good with a wide selection of food, including some hot food items. Over all we had a pleasant one night stay. The only problem was no hot water. Hotel is about .5 miles from the center of the main tourist area and the San Juan Capistrano Mission.

    5
    « reservation on the fly excellent value at $119 per night »

    saw a flyer on the back off back pack some one was wearing and called the 800 number , called and gave reservation operator the location where i had to be near Dana Point CA , She gave me three choices within area I chose this based on price , excellent value and right off I 5 exit . super clean and well maintained property .

  • 4
    « Nice place...is it worth the price? »

    It's in a super convenient location, right off the interstate, which makes it a bit loud if you're on the wrong side. Extremely clean and has a fridge and microwave to help you save on eating out while traveling. A bit expensive for me, but I did sleep like a baby.

    4
    « Anniversary Weekend »

    The hotel was very nice. Breakfast was in a nice big room. It was spread out so you didn't have to wait in line. It was good. The staff in the lobby were very helpful. Amber C always had a smile and was always willing to help. Shuttle into town was great.

    5
    « pleasant stay close to San Juan Capistrano Mission »

    Nice hotel with all the amenities needed for an easy stay. Clean rooms with micro and fridge. Clean pool and hot tub. Included hot breakfast in a spacious dining room. Convenient location 1 block off interstate and just a few blocks to the Mission and numerous restaurants. A short drive to some nice beaches. Hotels are generally expensive in this area. Got a small discount through an internet discounter.

    4
    « A comfy place to stay »

    the staff was friendly,helpful and check in was easy and quick! A comfortable bed,and air conditioned room as well as wi-fi and a wide range of channells on the nice flat screen TV was so much better than I find advertised in other places I have stayed. The breakfast room was well stocked and choices were good.Hot and cold.

    5
    « Staff extremely helpful and professional »

    The staff were so helpful. When I went to check in, I was early and they gave me a room which the maintenance dept. was painting. The young woman who assisted me immediately straightened it out and gave me another room. When I returned later in the evening, I could not figure out how to lock the sliding door to the veranda. A different young woman in the office came to show me how to work it. Unfortunately it was broken. She immediately made arrangements to move me to a room with a working lock and even helped me move my belongings to the new room. Very professional.

    2
    « Best Western Inn, San Juan Capistrano, California »

    Not what I have come to expect from a Best Western property. Room quality poor due to age of facility. Coffee pot not plugged in and plugin located behind large dresser. Maid quality sub-standard (1 towel left for 2 people). No hot water for showers, just like warm.

 

Getting to the hotel ...

All directions
·From: Los Angeles. We are approximately one hour from Los Angeles. Take 405 South to Freeway 5 South. Exit at Ortega Highway and turn left/east. The BEST WESTERN Capistrano Inn is on the right hand side. ·From: John Wayne Airport. We are approximately 20 minutes from the John Wayne Airport. Take 405 South to Freeway 5 South. Exit Ortega Highway and turn left/east. The BEST WESTERN Capistrano Inn is on the right hand side. ·From: San Diego. We are approximately one hour from San Diego. Take Freeway 5 North toward Los Angeles. Exit Ortega Highway and turn right/east. The BEST WESTERN Capistrano Inn is on the right hand side.