BEST WESTERN Plus Island Palms Hotel & Marina,  San Diego

4.5/5  - based on 3214 guest reviews.
2051 Shelter Island Drive, 92106-3105, San Diego, United States - See map
+1 619 222 0561 +1 619 222 9760

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Welcome to the BEST WESTERN PLUS Island Palms Hotel & Marina! At the BEST WESTERN PLUS Island Palms Hotel & Marina, San Diego's premier waterfront Best Western, guests enjoy the best in service and quality while being just minutes from San Diego's most popular attractions. The BEST WESTERN PLUS Island Palms Hotel & Marina's waterfront location is ideal for romantic getaways or for travelers who simply want to be close to all that San Diego has to offer. At the BEST WESTERN PLUS Island Palms Hotel & Marina, our central location and host of on-site amenities gets your vacation started on the right note. Consistently rated in TripAdvisor®'s top 25 hotels, the BEST WESTERN PLUS Island Palms Hotel & Marina features spectacular views of San Diego Bay, the downtown skyline and our own private mega yacht marina. Relax at one of two bayside pools and spas, enjoy a game of tennis or take a leisurely stroll along San Diego Bay and enjoy the peaceful oasis that is Shelter Island. The BEST WESTERN PLUS Island Palms Hotel & Marina is one of the most unique waterfront hotels in San Diego. This Shelter Island hotel not only offers amazing views, but it also is comprised of three unique sections giving visitors a choice of experiences sure to be a perfect fit. Whether you travel frequently on business or enjoy a leisurely getaway every now and again, you'll find our San Diego hotel accommodations are uncommonly accommodating and unbelievably enticing. Location, location, location! Set along the shores of San Diego's Big Bay, the BEST WESTERN PLUS Island Palms Hotel & Marina lies just 2. 5 miles from the San Diego International Airport, seven miles from the San Diego Convention Center and minutes from San Diego's most famous attractions like Sea World®, The San Diego Zoo® and Gaslamp Quarter. Whether traveling on business or pleasure, The BEST WESTERN PLUS Island Palms Hotel & Marina is the perfect choice for your San Diego stay!

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Room 1

Guest reviews


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based on 3223 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
1885
Verygood
 
1021
Medium
 
225
Poor
 
61
Horrible
 
31
Business Business 245
Couples Couples 1321
Family Family 1184
Friends getaway Friends getaway 196
Solo travel Solo travel 93
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Island Palms Hotel & Marina,San Diego
  • 5
    « Wonderful stay, and wonderful location »

    I booked this trip through Groupon as a weekend getaway. When I arrived I was very happy to see that we were in a great location just about 4 miles from Downtown San Diego. I checked in and was greeted by Danny at the Front Desk. Danny was very kind and helpful with checking us in. He had informed us that there were free bike rentals, pools/Jacuzzis , tennis courts, gym and restaurant on site. Danny had let us know he had rooms available with views looking at the marina and one on the bayside and gave his recommendation on both. We ended up choosing the room overlooking the bayside. Once we got our room keys and got to the room I was happy to see a very clean room. The room had a king size bed, balcony to be able to view the bay. The bathroom was a little strange there not being a lock on the bathroom and the light for the bathroom is on the wall right when you walk into the room rather then outside the bathroom or even inside the bathroom. Not a big deal, but just thought it was a little strange. During our stay we took advantage of the bike rentals and rode around the island and stopped at Better Buzz Coffee (a must try). We dined at the Bali Hai restaurant that night which is a fun/casual spot with a good view and great food. The next day we drove to Gaslamp and toured the city. Overall, was a great experience from being greeted to checking out. Unfortunately, we had a late flight but the Front Desk associates were very helpful with accommodating us with an extra 1 for checkout time so we didn't have to luggage our bags every where. My only surprise of the trip was that I wasn't aware of having to pay for parking. Still,I would highly recommend this spot and will be booking here on my next trip to San Diego.

    5
    « Surprise anniversary visit »

    Our son surprised us with an overnight stay for our anniversary which he booked with Korrey at very last minute. She was so helpful and made sure everything was as he wished. We had a lovely clean, comfortable and quiet room with a view of the Marina. It was lovely. The next morning we had a delicious breakfast at their Blue War Bar and Grill and was waited on by Robin. What a gracious waitress. Our whole experience was so special; we would definitely think of doing it again!

    5
    « Nice place, great location »

    Visiting family and wanted nice place near downtown. Great spot. Quiet and near everything with friendly staff and relaxed at pool in evenings. Wife could run by waterfront in mornings with sea lions in background

    5
    « Nice surprise »

    We ended staying at the Best Western, and I am used to staying at very high end hotels. I have to say this hotel was better than many of the high end resorts that I have stayed at, including the Grand Californian Hotel Disneyland. I would highly recommend it!

    5
    « Decent Hotel for the Price »

    We settled on this hotel due to the extremely affordable price and location. We were upgraded to a room with a marina view and comped parking because it was my birthday! The first room we were sent to hadn't been cleaned yet, so they immediately sent someone up with new key cards to a different room. The rooms were clean, beds comfortable, and overall quiet. We didn't hear any neighbors, just the occasional person walking down the hall. The only drawbacks were the phones didn't work and we had to log-in to the wifi every time we got online. Not a huge deal, but after a couple of days it got to be annoying. There are two pools, both heated. We didn't swim, but there were plenty of people enjoying them. We had one lunch and one dinner at the hotel restaurant. The lunch was awesome (get the fish & chips!), but the dinner was not great - overpriced and the food was mediocre. We also ordered in-room breakfast one morning. Again, expensive ($14pp minimum), but the food was decent. They claimed they had room service, but we didn't see a menu anywhere in the room. The hotel is across from a nice little park if you have small kids. My 5-year-old son had a blast. The beach is a close walk down the island and there is a small shack on the pier across the street that sells food. Overall we were impressed with this hotel. I would recommend it and stay here again.

    4
    « Oasis of calm »

    Spent 3 nights here in September our room was great with a balcony over looking the yachts in the marina so calm and tranquil nice hotel great breakfast and nice bar food staff lovely the only negative no public transport walked 15 to 20 minutes to the local bus stop so factor in taxi fares to your overall spend other than that amazing area ????

    5
    « an Diego area, 'visit et with friends , enjoy sanndiego sights, old town, farmers market in little Italy and rlax eally »

    This was a great way to relax, visit with friends, see all the sights of San Diego, enjoy a sunset, visit farmers market in little Italy, dine at seaport village, see Coronado and get away for a while to renew spirit and wind down from a busy schedule. Our view of boats and bay was great.

    4
    « Great hotel »

    The bed was comfortable and had many pillows. The room is a good size for two people. We liked the fridge and microwave. The view was beautiful. When we asked for an extra chair, it arrived quickly. The hall smelled musty but the room was great. Must be ready to take some stairs to get up to the 2nd floor. The key swipe was easy access to the rooms. The flat screen TV was a good quality. Overall, a great place to stay.

    3
    « Nice hotel if you don't mind the noise »

    This hotel is not bad in itself, in fact we were upgraded to a suit, which was very welcome, and was very nice. We had a small kitchen area, so were able to make our own breakfast, thus saving a bit of money too. The facilities here are nice, two pools, a small fitness room, a nice restaurant and a bar. It is out of town, so be prepared to drive if you want to eat off site. The big down side is the noise. The hotel is right across the water from the naval airbase, and flights start very early in the morning and go on all day. In addition to this, there is the shipping channel, with ships horns and other such noises likely to wake you up at 4 am, if the fighter jets have not already done so. It is a very nice hotel, in what would be a lovely location, spoilt by the noise.

    5
    « Respite with a view »

    For one night stay in San Diego near airport, this hotel had it all. Staff was great, so was the view..but isn't it always sunny in Southern California? Easily accessible from highway, airport and yet far away to give you feeling like you are on vacation!

  • 5
    « West Coast Vacation »

    It was an amazing experience. We are middle of the island and one side is a yatch marine and the other is the ocean. Breakfeasts are quite well. San Diego is ne of the place in the States. Best Western is close everywhere yet you need a car it would be better to travel in West Coast.

    5
    « Loved it here »

    My husband and I decided to visit San Diego for our ten year anniversary and saw this hotel on orbitz at a great price and booked it. We weren't sure what to expect but when we arrived we were pleasantly surprised. As soon as we walked into the lobby we were greeted by a young woman named Natasha. Natasha's great customer service is something you don't encounter everyday. She instantly made us feel welcomed and made check in a breeze. When we walked into our room we were overwhelmed with how nice and clean the room was. The next morning we were able to sit on our balcony and watch the sun come up. Later that afternoon we checked out some complimentary bikes. I cant say enough about how wonderful our experience was and there is no doubt we will be staying here again. Natasha thank you so much for all of your help. You truly made our trip unforgettable and I hope you enjoyed the cupcakes;) -Buckleys September 2016

    5
    « Beautiful location, great stay »

    We looked at a number of places in the area we needed and this was the most reasonable and I don't think the service and quality can be beat. We had an excellent stay. The view out our door, convenience of location and parking were great. It was super quiet and we slept well. Loved that!

    4
    « Large rooms with beautiful serene views »

    Stayed for three days at the Best Western Island Palms. My husband and I had stayed years ago and enjoyed the hotel, but our room had no balcony. This time we had a room with a balcony overlooking the marina, and it was well worth the added cost. The room was large and included a kitchenette. The hotel is separated into different buildings, and ours was a bit dated, but very clean. It was nice to get up in the morning and enjoy a cup of coffee on the deck overlooking the boats and paddle-boarders. The first night we were there, Willie Nelson was performing a concert down the bay, and we could listen from our hotel - a nice surprise. The hotel is on Shelter Island, which in general is out of the hustle and bustle of San Diego, but still within a short driving distance to downtown, airport, Sea World, etc. The hotel offered free bike rentals - that was fun, but the bikes were on a first come first serve basis and there wasn't enough for four people to ride when we inquired. The hotel restaurant seemed pricey for a family of four, so we asked for suggestions from the front desk. They were understanding and suggested local restaurants. The hotel's parking cost was super reasonable for the San Diego area ($10 a night). We'd stay again!

    5
    « You get your Moneys worth »

    This is a beautiful resort on Shelter Island. The Marina views are gorgeous and peaceful with a patio to enjoy them from. Rooms are large and spacious and include refrigerators and microwaves. Nicely decorated Rooms and very good condition. Everyone was very helpful and nice. My only issue is there was no free breakfast and the restaraunt on the property was fairly small and had very limited menu and a bit on the pricey side. No where close to walk to but lots of places to eat if you want to drive a bit

    4
    « Beautiful location, small room »

    While the location of this hotel is spectacular, the room we were was super small. The door barely swung past the bed! Good thing we weren't staying very long as the room might have gotten claustrophobic! The bathroom was huge, however! Great location to downtown. They charge for parking a car, however. They did keep our bags for us after we checked out so we could sightsee for the day.

    4
    « hotel room »

    Nice hotel have stayed in the last 8 years while visting my family college students. The pools are nice, good location to airport, and local amenties, good staff, and they are always making improvements to the buildings. Not happy about having to pay for parking at the hotel, while staying here like you really have a choice since you need to drive to this location. Something they started a few years ago.

    1
    « OH MY! »

    Beautiful location! Gorgeous Marina views, great pools and jacuzzi's. Out door fire place with Marina views. Front desk was very friendly! We were told we possibly could check in at noon. We arrived at 12:30 PM, the young lady said it won't be long, have a seat. The lobby was clean and the water fountain was tranquil. The work out room is in desperate need of some TLC! 3:00 PM we were told our room was not ready, so grab some lunch. We went to the Mexican restaurant down the street on the right hand side. Beautiful Spanish decor great food, queso cheese sauce is Devine. 4:00 PM,We checked back at the hotel, and our room still was not ready! :( Check in is at 4:00 PM correct? The sweet lady said it is, she was very apologetic. We took a walk across the street and walked the dock, people were fishing, dogs, a bar at the end of the pier. By 4:30 PM our room was ready. Oh no it wasn't, dirty bed, food on it chips of some sort, tub filthy, bath mat was black, smelled like mold, patio set was filthy, spilled milk, fruit loops all over! AC unit didn't work, at 4:45 PM we went to the front desk to let them know about our room. Maintenance came by 5:30 PM. Maid service came at 7:00 PM. She was great! She was very apologetic for the poor cleaning the am maid service did or did not do. She said, I wasn't told your room was filthy, I will be right back with all new bedding, comforter, towels, vacuum, broom,cleaning supplies, soaps, towels. She was done cleaning our room at 9:00 PM?????? Thank you so very much! Carpet was soaked, nothing can be done, carpet was dirty! At 9:30 PM we decided to drive and get a bite to eat. We took a stroll along the boardwalk and listened to the sounds of the waves crashing against the rocks. I hope you have a better stay than we did. We will not be back to this hotel. Good luck

    5
    « One night at each end of holiday »

    Well run Hotel with almost everything needed in each room........... except there are no tea bags provided, plenty of coffee and a percolator......... but if you want tea, use the percolator and either ask for a jug of milk or buy your own supply. I'm English, and I like my tea !!! First night in the restaurant we all had different choices so, I was only half way through my starter when my main course appeared ! The waitress had to shuffle stuff around the table to fit it in. No apologies or suggestion that she take it away while I finished. I was treated like a nuisance. Very impersonal.

    5
    « Very Pleasant Best Western Plus »

    First off, it is on an island of sorts. There is a yacht harbor on the back side and the San Diego waterfront clearly visible on the front side. The place has a number of buildings that may be a walk from the main building and restaurant. It is easily accessible even by those who have mobility issues. I had a view of the waterway and Coronado from my room. It was quite delightful, especially at night.

  • 5
    « Has to be one of the Best! »

    Reasonable rates! Great beds! Clean Rooms: what more can you ask for? Refrig., microwave and coffee in rooms. Nice views from at least 95% of the rooms. Safe area to walk in and great experience. Breakfast not included and some p[aid parking although very reasonable. The reviews by those who have posted and made it high are all absolutely true.

    5
    « Great midcentury modern property! »

    My husband and I stayed here the last weekend in October, 2016. It's a beautiful property, marina on one side and across from the bay on the other. The room was spacious, very clean, and the bed was super comfortable. Loved all the pillows! The restaurant was nice, breakfast was good,and the bar was nice, with nice space on a deck overlooking the marina. We didn't specifically look for a mid-mod, funky/Tiki style place to stay, but we found one and we felt like it fit us to a "T!"

    5
    « Lovely Shelter Island Stay »

    We stayed at the Island Palms October 18 to 25 in a deluxe room facing San Diego Bay. We were greeted by the friendly and awesome Danny and throughout out stay he and others like Austen, Daniel, and Brenda offered great ideas of sights to see and places to eat. We did so enjoy having a room with a kitchen. The walking path all along the Marina and the bay side of Shelter Island was a daily joy. The sunny weather in the upper 70's was very comfortable. The Little Italy Market on Saturday was a great find. Danny directed us to the Lake Murray area and the walk around that Lake on our one cloudy day was just perfect. We so appreciated the efficiency of housekeeping each day, the daily paper offered in the lobby, and the chocolate chip cookie was a surprise one afternoon. Thank you for helping to make our vacation such a lovely time. You are our go to place!!

    5
    « Great Service »

    This hotel had wonderful views, attentive staff and nice rooms at a good value. It was centrally located and had very nice amenities. I would stay here again. the pools were clean. The fireplace was nice as well. Free bikes are great too!

    5
    « the best hotel ever. »

    This is most amazing hotel that I have ever stayed at. Nothing to dislike about this hotel. I really liked to how nice the place looked and to how beautiful the landscaping was. I also liked the pool also.

    5
    « Great Hotel with Central Location »

    We stayed at this hotel October 18 to 21 on a mini vacation to check out the sites around San Diego. The hotel is located on a peninsula call Shelter Island. We stayed in room 160 in the original hotel and it was clean and very comfortable. There is a park located along the water across from the hotel which overlooks Coronado Island. The park provides areas where you can walk or relax watching the boats travel by in and out of San Diego harbor. The hotel offers free 2 hour bike rentals so we took advantage of that and biked the area one morning. The hotel staff at the front desk were very nice and accommodating as we arrived late on our first night. I would recommend this hotel and will definitely stay here again.

    4
    « Great Visit and Stay »

    Our family visited San Diego for the first time and chose the Best Western Plus Islands Palms because of the location, reviews and the price. We were very pleased with our rooms, one King Junior Suite and one Double Queen Junior Suite. Both rooms were quite large for junior suites. Both had views of the bay and were very well cleaned. I specifically asked in advanced that the cleaning staff double-check our room for dust and dirt because my daughter suffers from asthma and is very sensitive to dust/dust-mites. Happy to say that housekeeping was great and vacuumed and dusted our rooms each day. We dined at the hotel restaurant for breakfast. Good menu selections available for breakfast and seating time was not bad. Parking was fairly priced, $10 per day. The front desk staff was welcoming upon arrival, but they did fail to ask if we were interested in any tickets for tours, the zoo, Sea World or Legoland when we arrived. It would have saved us time, and maybe money, if they offered tix to us in advance.

    4
    « Very Pleasant Stay »

    We arrived at 1 am to the Best Western Island Palms and the entire area was dark and seemingly desserted. We were skeptical, but in the daytime we were pleasantly surprised. The bay is on one side of the hotel, the Marina on the other, and the whole "Shelter Island" area is filled with Yacht Clubs, hotels and the like. The room was very nicely appointed, we were in the building a few down from the main check in-upstairs (NO elevator). We had a King room facing the harbor side. It was clean, the bed and pillows were awesome, and the view was nice. The marina would've been a prettier view, but on the harbor side you can see the Naval planes take off (F18's) cruise ships and people walking/exercising across the street. It was quiet and perfectly adequate for the few days we stayed. We did not eat there, nor swim, but the pool in the main section was clean, there was a hot tub. There is also a smaller pool and hot tub in the building that we stayed in. The only negative comment I have is that the exercise room is extremely small-2 treadmills, 2 elipticals (one of which was broken) and a recument bike. It is off the main lobby, and only has ventilation from the doorway. There is no ceiling fan or other ventilation. The treadmill was adequate, but none of the equpment looks like it's been cleaned in a long time. I had to ask for more wipes to clean the treadmill before I got on. *Parking tip. They do charge for parking, but there is free public parking directly across the street with the hang tag from the hotel. All in all, I would definitely stay again.

    5
    « Excellent! »

    LOCATION: Close to downtown San Diego, the airport and the Pacific Ocean, which is about 5-10 minutes away. The place is quiet at night. The nearby bars (there are very few) are not noisy. There is no need to drive anywhere for access to dining. A restaurant and bar are on site. This place is easy to find from the airport, which is only 20 minutes away. ROOMS: Showers are hot, have adequate pressure and worked fine each day. Beds are firm. A coffee maker, frig and microwave worked well. The A/C worked very well and hardly needed it. Ceiling fan(s) were welcome when it got warm during the day. Rooms are secure via a room key access at all outside access doors. Get a room facing the marina, as they have excellent views and are quiet. Some have patios where you can sit outside. TVs are modern and worked flawlessly. INTERVAL: October 22-25, 2016; 70-80F and sun each day POOL: Adequate. There are 2. HOT TOB: Adequate FITNESS CENTER: Off the lobby w/ free weights, treadmill, elliptical and TV. PARKING: $10USD daily. There was never an issue finding a spot. WI-FI: Free, and it was quite robust technology for a medium sized resort. The signal was strong with no latency. Speed was adequate. STAFF: Cheerful, punctual, helpful, knowledgeable, professional and well-groomed. They seemed to enjoy working at this resort, and have excellent customer service skills. BONUS: Across the street is Shelter Island Park for relaxing and watching the sailboats cruise by. Restaurants, etc. are only 5 minutes away. There is a Subway shop open 7am to 10pm that is 5 minutes away. If you want to stay on site, a great restaurant and bar are in the same building as the lobby. You will not go hungry or go thirsty here. VOLUNTARY REMARKS: This resort is a gem. It is a clean place, and a walking, jogging, relaxing and bike-friendly area. Excellent public works, sidewalks and services. Traffic is light outside the resort. I never heard a fire or police siren. The architectural design of the resort is unique to Southern California. My sense is that people don't spend a lot of time in the rooms, with the ocean, beaches and so forth around you. There is plenty to do in the region. When I go back to San Diego and the Point Loma-Shelter Island area, I will stay here again. It was a great stay. Stayed October 2016, traveled solo

    5
    « Great place to stay »

    If you want a wonderful hotel for a great price, this is the place to stay in San Diego. The hotel staff are friendly and professional. The room was very clean and the bed was comfortable. The view of the marina was great outside my balcony. The two pools were clean, nicely heated and very pretty. The airport is a short drive away and the location is close to Old Town and downtown.

  • 5
    « Fall Trip »

    Great Room. We loved it, hope to return soon. View was very nice and room was clean. Fishing pier right across the street and free parking. Was in town for the weekend with the kids. Close to downtown .

    4
    « The was a business trip but would make an excellent vacation spot with a fishing pier and a park right across the street »

    This property is in a great location on Shelter Island, with the bay on one side and the marina on the other, there isn't a bad view. The service was excellent. The room was spacious and comfortable. The rooms are dated and need a refresh soon.

    5
    « Beautiful Hotel, Fantastic Staff »

    I've stayed at the Best Western Plus Island Palms frequently when traveling for work, and I've never had a bad experience. The hotel is very nice, the restaurant is delicious, the rooms are large and comfortable, and everything is always very clean. I bring my family along occasionally and my kids LOVE the pool and the fact that there's a park, pier, and hot dog shack just across the street from the hotel. There's also a beachside running path close by and a little stretch of sand for the kids to play on. But my favorite thing about this hotel is the staff. They are all very friendly, helpful, and kind. They make sure I'm well taken care of, and I've never had a bad experience with any staff member or the hotel in general. It's a fantastic place to stay whether you're traveling by yourself for business or taking your family on vacation!

    5
    « Excellent »

    Everything plus more. We were upgraded to a room overlooking the marina/pool area. Beautiful view. Room was ideal with furnishings in keeping with area. Staff were very helpful and informative. Take advantage of the 2hr free bike - tad scary - brake system in the pedals but such a beautiful area to ride around. Had breakfast in the restaurant very nice not a lot of option but tasty with a lovely view of the marina. Would definitely look to stay here again in the future!

    5
    « Quiet and relaxing »

    Stayed here for four night 2 adults and 2 children. Safe,clean, quiet and away from the hassle of the city. Nice walk along the beach. We had a car and it was easier to drive around from this location. Would stay here again.

    4
    « Nice Vacation »

    Stayed here last week always enjoy our stay here, will be back next year again. Stayed in a suite right next to the pool that has a lovely fire place next to it. Thanks to the staff who made the vacation awesome. Also thank you for looking after returning guest. We will see you again next year. Please keep the same room for us next year.

    5
    « Excellent Stay »

    This hotel was beautiful and the service was great!! Clean and welcoming! We ended up staying another night because it was so reasonable. The staff always has a smile! We have already recommended this hotel to others. Best hotel in SD!! We stayed at two others hotels that same week and this one was by far the best!

    4
    « Quick stop »

    Great stay at the Island Palms in SD. Clean rooms, comfortable beds and service great. Tried out Shelter Island as a location as it was cheaper than any other area I had stayed at in SD before but still close to Downtown and the airport. What a pleasant surprise Shelter Island is a lovely location for morning and evening strolls. The hotel backs on to a pretty marina and has outdoor dining deck from which I spotted a Green Sea Turtle in the marina! Breakfast was a la carte and very reasonably priced for San Diego at $9.45 for most dishes. Tried out the pool and hot tub area ( there are 2 separate pools). Nice clean and well maintained. got a great Hotwire deal at $69 so infall I was extremely satisfied.

    5
    « Paradise »

    What a fantastic hotel. Stayed for 2 nights in August I just wished we would have stayed longer. The views from the hotel are amazing, one side the bay the other side the harbour. Chose this hotel because of the great reviews and the fact that is the next hotel to Humphreys where they have concerts in the summer. The staff were very welcoming and nothing was too much trouble for them. I would have no hesitation in recommending this hotel.

    5
    « A most beautiful stay! »

    The rooms are lovely and beds are comfy. The bathroom is spacious and the toiletries smell divine. The staff is friendly and the location can't be beat. In your back yard are sailboats and yachts. In your front yard is more of the same. Walk to great restaurants. We loved it!

  • 4
    « Leisure Stay »

    Good location to relax and see the sights. Next time I'll stay on the top floor instead. The food inside of the hotel is average for a higher price. While I didn't like paying the optional $10.00 a day for their hotel, it's better than risking it with the parking across and/or on the street itself. My shower stall at the bottom (before opening the door to enter) should've been scrubbed due to hard water deposits. Other than that, it was a good stay.

    5
    « Nice Place to Get Away »

    The location and views are spectacular. The free pools and tennis courts are worth very penny you pay for your room. This is our favorite place to stay in San Diego and i can't wait until we come back. It was lots of fun for both me and my wife.

    5
    « Very Enjoyable Stay »

    We stayed here for 4 nights at the end of a 14 night holiday in California. Satnav took us to the doorstep. Parking was on site (we expected $10 per night but reception didn't mention a cost, gave us a pass for the car and we were not charged at the end- maybe they have removed the charge). There is alternative parking across the road. The hotel overlooks the harbour/bay. It's a quiet location. There is a short pier with a bar/cafe otherwise only hotels in the immediate vicinity. I'm unsure how our rooms compares with the others but it was lovely. Situated on the first floor, a corner spot with a balcony overlooking the ocean and quite a sun trap. We had a kitchen, large bathroom with 2 sinks and shower (no bath), a bedroom with 2 king sized doubles (who knows why) and a lounge area with patio doors to balcony. We also had a TV in the lounge area and the bedroom with an excellent choice of channels including HBO. There are 2 pools, although we only used one. It was lovely. Towels provided and never got too busy (time of year i suspect). There is a bar with food available including the option of ordering from the restaurant. Cheerful and help staff. We did use the kitchen facilities in our room though to make snacks and coffee (there was a coffee maker which is good but improved by using real milk). There is a fabulous supermarket (Ralfs) just 5 minutes drive away if you wanted to stock up (or buy from their hot counter). We did use the hotel bikes one morning. They are free and helmets are offered. The chains needed a little oil and they are fixed pedals (no brakes) but it is very quiet and there are paths along the harbour for a safe and easy ride (recommended). The beaches/surfers are just 10minutes drive away (a must visit). There was a german festival on when we were there. The shops are fascinating and it's very reasonable price to eat (think it's the young surfers who dictate the price). Overall a lovely stay. We would recommend this hotel to anyone.

    4
    « Sprawling but Quiet except A/C »

    This was our R&R for 5 days. However, we got a room in the farthest building requiring long walk to main building for meals. There's no restaurants within easy walking distance. Our room was spacious and comfortable with amenities such as frig, microwave, coffee maker (no tea), safe and iron & board. Luckily weather was temperate with cool evenings eliminating need to turn air cond. on. It's located inside of the room and just roars! Other minor complaint is the TV. Brightness was set too low so viewing at even shallow angle was uncomfortable. Some improvement suggestions would be adding a soap dish in rub area and additional hooks in bathroom for clothes and towels. A LED night light would also be helpful to find the bathroom at night. The pool area was disappointing so we didn't use it. There's no change room with shower to wash down before entering the pool/hot tub. However, pool towels available.

    5
    « Girls Trip »

    This hotel was excellent! Clean, comfortable, beautiful location, easy to get to and park. It was so peaceful and quiet. I loved going out on the balcony and having my coffee while watching people come and go from the Marina and the paddle boarders going by. We were very comfortable and felt very safe to walk around the grounds even after dark.

    5
    « Terrific place to stay »

    We finished our trip down the west coast by staying 4 nights here and it was a wonderful place to settle after so much travelling. 2 really nice pools. We had a suite at the end of the (very long) plot that the hotel covers. Rooms were very good indeed - very modern, clean and comfortable with a spacious balcony. Staff were helpful and service generally was good - checking in and so forth. They also let us store our bags checking out as our flight was quite late. A fifteen minute taxi ride to down town, but well worth it. Would definitely stay here again if I am in San Diego.

    5
    « Good value and convenient location »

    I have come to San Diego many times but have never stayed on Shelter Island before. I found the location very convenient to downtown. The views of the sunrise during our morning walks/runs as well as the city skyline were excellent. The wait staff was very responsive and the rooms were both large and comfortable.

    5
    « Sunset Over the Marina »

    This is the second year we have stayed at this hotel and once again we had a fantastic stay. Due to a mobility problem the room we had allocated was not suitable but Reception quickly found us a beautiful alternative. A balcony room looking out onto the Marina with a bath and an elevator to our room. It was so relaxing to sit out on the balcony enjoying the comings and goings on the Marina and experiencing the beautiful San Diego sunsets. Our room was perfect and very clean,2 Queen beds, we only used 1 of them, a coffee maker, wi fi (free) a large television, A. C. and a large walk-in closet. The bathroom was very clean and well stocked with towels and the bath was low enough to climb out with ease. Car Parking is available at $10 per day and is only a short walk to the rooms. It is preferable to trying to find a parking spot on the road outside the hotel as this is usually filled with parked cars.The staff are friendly, helpful and knowledgeable. I would recommend this hotel and look forward to my next visit.

    4
    « Great Scenic Hotel for our visit to San Diego »

    This place was really close to rating it a 5, for us but a few details had it just miss the mark. First off, the service here is great. We had an issue and they resolved it quickly. The cost is relatively bearable compared to other similar hotels in the area. The rooms are also very clean and kept well, though our A/C was rather loud in the room. And the real prize is the view from this hotel and the surrounding area....absolutely gorgeous. Items to note: 1. There is a parking fee of $10/day. I didn't really care for this but it is what it is. 2. There is a place where they hold concerts called Humphry's that was in earshot at night of our room. The noise was noticeable a couple of nights when we were there unless the TV was on. It didn't bother us much, but if that sort of thing bothers you, you may want to look into that. 3. Another thing is that they rent bikes for free here which is amazing, but you can't ride them on the marina path along the water (walking only). That was kind of sad for us as the path is really scenic, but we still had fun on the bikes. 4. ROOM TIP: Get the marina side room. It is the better view by far. 5. This hotel is very convenient located near the airport which is a plus. Overall a great stay at this hotel.

    5
    « Such a beautiful property »

    This hotel stay was perfect. The property and staff were amazing! I will definitely be recommending this hotel! You are just steps away from the marina and harbor. Just across the street they have fire pits and fishing spots. If I could live here I would!

  • 5
    « Wanted to stay longer! »

    My bf and I had a road trip that ended in San Diego and booked this hotel for one night before our flight back home. It was a perfect ending to a great but tiring trip. Our room was spacious and clean. Staff was great and friendly. Free parking and wifi, and great hot tub area. I definitely recommend this hotel!

    5
    « Lovely hotel!! »

    Stayed here for 2nights on a road trip. Absolutely loved it. Arrived at the hotel and we had a double room with marina view booked - Got upgraded to a suite! The room was huge, comfiest bed ever! Full kitchen facilities and amazing views of the harbour. Ate here the first night and the food was great and reasonably priced. staff really friendly and pool areas lovely to sit by (2 pools both with hot tubs) Was never too busy round the complex and in a lovely quiet spot. Just one thing there is a charge for parking which is 10 dollars per night. Also we had breakfast included in the rate and it was really lovely food with a varied menu. Very happy with our stay here and would love to return (for longer next time)

    5
    « Another great stay! »

    This was our second time staying at the Best Western Island Palms (the first being 8 years ago) and both stays were great. Caring staff, convenient location, clean rooms, nice public areas and a great pool area. Bar/restaurant is great. We love the location right on the marina and it's tough to beat the view across the bay of downtown San Diego. Very convenient and a quick trip to Cabrillo National Monument/Point Loma tide pools, Mission Beach, Ocean Beach and downtown attractions.

    5
    « I love San Diego and I love this hotel! »

    I knew from the last time I was in San Diego that I had to stay at the Island Palms & Marina again. The hotel is perfect and the staff is excellent. Amazing views and the pool/Jacuzzi was beautiful looking out to the marina. I will definitely be back again soon!

    4
    « Great room that opened to the pier »

    We had a nice sized, very clean room for two adults and two grown children. It opened up to a nice sitting area that faced a large marina pier. The beach walkway was a very short walk away. Parking was very close by and free. Price of the room was very reasonable.

    4
    « Another enjoyable stay! »

    We were here 2 years ago and enjoyed the hotel and location so much we came back. Last time we had the bay view and this time, opted for a balcony overlooking the marina. Both are very nice. If we have the opportunity to return to San Diego, we will definitely come back. Shelter Island is close to everything and away from the young scene. Rooms and view are very nice. Staff is friendly.

    4
    « Best View Around »

    We really love this hotel because it's close to everything we want to do and see. The view in the front rooms are the water and pier and the rooms in the back have a view of the marina. Nice area for a early morning or evening walk. Great location!

    5
    « Great Views on Both Sides »

    Best Western Island Palms was a very comfortable and scenic hotel to stay at. We had a second floor room with a small porch. We had a view of the back bay with all the boats and homes on Point Loma. The park on the other side of the hotel was terrific for taking walks along the Ocean. Lots of activity with boating, sailing, the naval base, and lots of friendly people at the park. A small pier has locals fishing and lots of sea birds standing by in case a fish is accidentally dropped. The weather was terrific and we hated to leave.

    5
    « good experience »

    good location and services, it 's like living in a community, easy to check in and out, the food served in hotel restaurant is good and the price is reasonable. I really have very good experience here.

    5
    « Great Vacation Feel in SD »

    I had never been to Shelter Island in SD and have always opted to stay in Downtown. What I can say is it had a great feel away from the noise. It's almost like you're on vacation in Hawaii or something.

  • 5
    « Lovely »

    Great hotel, pool and spa,our room had a marina view which was stunning.Great location, nice restaurant,lovely staff,would thoroughly recommend, A*. Short cab ride to other side of bay for plenty of shopping and eating. Visited USS Midway, decommissioned aircraft carrier, a good afternoon out.

    4
    « Very good hotel, if a touch uneven »

    Stayed at the Island Palms in September 2016, and had a good time overall. The room was small, the door touched one of the beds upon opening, but with a great doorstep view of the marina. It was a tight squeeze for a family of four. There was quite a bit of noise from other rooms, but it was the quiet season, so not so disturbing. The room was clean, and the bathroom was a good size. Housekeeping was uneven, one day they knocked on the door at 9 am, the next day they forgot us entirely, the next day they came at 4 pm. I asked for a quick tidy plus make the beds version of housekeeping, so maybe it was my fault they refused to replace the glasses or coffee cups ever. The ladies also spoke little to no English, which made me bless the Spanish courses I took in university. The front desk staff was courteous and prompt. The pool area was well maintained, as were the grounds. The food was decent, but the bar staff were not super on-the-ball, forgetting the order twice and bringing the wrong food, which they fixed right away. The hotel is close to the airport and the naval area, so there was a lot of air traffic noise as well. Shelter Island is a popular hangout, and there are lovely bars and restaurants to enjoy. I had a good time during my stay there, although it was not magical.

    2
    « Not what I thought »

    Nice hotel lots of noise and guests that slame doors house keepers that want to clean your room at 8 30 in the morning the gate to the marina banging and crashing shower not very good hotel seems a bit far out will not be returning

    5
    « Great place to stay »

    Every time when we are in San Diego, we choose the Island Palms. Nice and clean rooms, friendly staff. The location is perfect, beautiful view over the Bay, quiet at night, nice restaurants close by, just a few minutes away. Just a short ride to downtown San Diego.

    4
    « No lift! »

    Stayed here for 2 nights. There was an offensive smell in lobby coming from pond like feature they have which smelt sewage like which made me anxious what room would be like at check in. Lady at check in very nice, kindly gave us free parking as it was my birthday although I feel parking should be free anyway when you've already paid to stay at the hotel. Very nice location looking out over harbour. Room very spacious and clean. We had to get our keys changed half way through stay as they were updating system. Biggest issue we were in upstairs room and no lift, not ideal when we had 2 large cases to haul upstairs. Nice stay all in all.

    5
    « Perfect location for the zoo and catching a flight. »

    This was a last minute decision to head to San Diego a day early. Glad we found this hotel. We loved walking along the bay and seeing the ships going out to sea. We've stayed on shelter island before but this was a great find. Room was perfect, as well as the staff very welcoming. Will definitely be back when in the area.

    5
    « Our "home" in San Diego »

    We stayed here for a family vacation September 12th-16th. We stayed here twice last summer and absolutely loved it, so of course, we had to stay here again! We booked a junior suite, I believe, which worked great for us and our two young children. Last year, we stayed in room 440 in the Casa del Mar building, which worked wonderfully, as you can park right outside for easy loading/unloading, and the boats are a few steps away. I requested this room again while making my reservation, and the reservationist was kind enough to give us a repeat guest discount. Upon check-in, I was a bit disappointed, as room 440 was not available during our stay, and we were instead checked into 541 (same building, but on 2nd floor). I know they can't guarantee rooms, but we were at least hoping for something ground floor and in the same location. We went to the room, and although it was the same type of suite, and had a nice view overlooking Point Loma and the bay, it just wasn't going to work. We were traveling with our 2 year old and 2 month old, and had a LOT of stuff. My husband was exhausted after unloading everything from the car and going up and down the stairs several times (there's no elevator in this building). But what really sealed it for my husband was that he was nervous watching me holding our two month old and trying to walk down the stairs every time we left. Since we were there for several days, he went to the front desk that night and asked if anything could be done. Working with a front desk agent and the front desk manager, they were able to move us to room 440 the next day!!! They moved our luggage for us while we were out during the day, and we picked up our keys when we came back to the hotel. It was seamless, and we had our favorite room!! What a difference!!! So much easier being ground floor with the car right there! The room has a separate bedroom with a king-sized bed, a bathroom with toilet and shower/tub separated with a door from the sink area (with beautiful tile work I might add!). There is also a living area (I believe there is a pull-out sofa), and a dining area and kitchenette. The kitchenette is wonderful when traveling as a family. They supply so much! There is a blender, toaster, microwave, mini fridge, dual sink with drying rack, paper towels, cabinets AND utensils and plates/glasses! However, the mini fridge in the room needs replaced or fixed. It simply does not get cold enough. And actually, I remember that from last year. Unfortunately, we had milk and other food spoil due to it not getting cold enough. I know it's an issue with this fridge because the night we were in 541, that fridge was fine. They did compensate us by removing the parking charge when we checked out, which was very nice! Our stay was great. This is the PERFECT hotel for our needs. Right across the street is a nice small beach with tiny waves that is perfect for kids. There's a small pier, and also a playground with swings and climbing equipment and slides. Right next to the hotel is a lovely walking path right along the harbor. Simply beautiful. I want to praise a special member of the staff that made our stay even more special. One day, as we were getting ready to leave the room and go to the beach, my husband was telling our two-year-old to pick up her toys. Being two, she was resistant to this idea. As one of the silly child psychology things you do as a parent, my husband said she better pick up her toys so the maid doesn't throw them away! Our daughter got an instant look of worry on her face (lol) and picked up her toys quickly. After that, she mentioned the maid in a state of worry a few times throughout the day. Upon returning to the hotel later that day, our room had been cleaned nicely as usual, and we noticed that the maid had made our daughter's bed very nicely (we had a small air mattress on the ground with a sleeping bag, pillow and her favorite blankie that we were using for her to sleep on). She had made the sleeping bag nicely, folded her blankie, and "tucked in" her two favorite baby dolls. It was very sweet. We showed our daughter, she smiled and said "the maid is a nice person!". So although she had no idea of my daughter's fear and worry of her earlier in the day, our housekeeper, Concepcion Estrada, made our daughter's experience special and totally changed her mind about her worries. It's charming people like Concepcion that really can put that extra touch and smile on someone's day. Thank you so much for making our daughter's day special!

    4
    « Nice time »

    Nice location and room facing the marina. Sat out on the lanai during sunset. Very relaxing, evening lights on the boats and hillside very cool. Room was spacious and a nice large flat screen to boot. The beds were very nice. Stayed in the newer section, 3 story building to the far left. Close to the midway, and gaslamp district. Would recommend, and will stay again. Very nice staff.

    5
    « Great place to stay »

    Great quiet location, room was large and clean, the bed was real comfy. We arrived just in time for happy hour and ended up eating at the bar, the food was real good. I will agree with Linda C that the carpets are not the cleanest but the rest of the room was spotless. We will be going back at the end of our trip.

    5
    « Great »

    We recently spent three nights here,and it was wonderful. We've been to San Diego before but never to this part,and can't recommend this hotel highly enough. We asked for a quiet room as my wife's a light sleeper and that's exactly what we got - overlooking the marina too,which was a bonus. The room was a bit small but well appointed,perfectly clean,and the staff were polite and attentive;we couldn't have asked for more and,if we ever come back,we'd stay here again in a heartbeat.

  • 5
    « Location is wonderful. »

    The location of this hotel is quite wonderful, sandwiched between a marina and San Diego Bay. It has lovely walking paths, a children's playground, marina and restaurants close by. The room was clean, overall, except for the carpets, which were very dirty and made my feet black! The restaurant service was fast and the food is very good.

    4
    « Clean and roomy »

    Nice comfy bed in a airy room. Very quiet for sleeping. The hotel's location is convenient only if you rent a car in order to visit attractions and downtown. The restaurant had nice tasty meals, but were very overpriced. Very accommodating staff!

    5
    « Quiet, clean, close to everything! »

    We were here for 2 nights, the hotel was clean, quiet, the staff was very friendly. Our tv went out and the maintenance man did all he could to repair, even changing out the 42 in tv, to no avail, they offered to have us change rooms. The front desk gave us a 50 dollar credit and 2 nights free parking.

    5
    « Peace and tranquility at the Marina »

    Travelled from Las Vegas to Island Palms for 2 nights on homeward leg to LAX. Traffic from Los Angeles to San Diego was heavy so allow for that. Upon arrival in evening pleased to say it is placed in an oasis of calm. Check in was swift. Parking on site ($10 per night) was easy (you can apparently park for free in a car park opposite the road but as unfamiliar I did not). Room was clean and comfortable: 2 large doubles. Wide-screen TV, coffee maker (4 cups worth). Decor modern and subtle but surprisingly a shabby scuffed bathroom. Clean and usable, just a bit 'worn'. Towels clean and fresh. We requested a marina view and received it: non-smoking hotel with non-smoking balcony overlooking the marina with a myriad of boats moored. Very pretty. Excellent bar staff and dined in house first night: good meal well prepared. There is a pool area but did not have time to enjoy. Looked good though. Did not take breakfast although available (at charge). Spent next day in San Diego Zoo (15 mins drive) and then the evening in Little Italy for a very nice meal (do go if you get a chance. It's just lovely). Could happily have stayed another couple of nights to explore San Diego. Looks a nice city.

    4
    « ENJOYABLE VISIT »

    Our stay lasted 6 days for a wedding we were attending at the hotel next door. Not wanting to pay the considerable higher rates at the other hotel we chose the Best Western Island Palm. We were very very please with our room in the Casa Marina Building and the staff was very pleasant. Parking was easy and the overall stay was wonderful. We chose a non view room on the ground floor and it came with a private patio which was nice, 2 comfortable beds and enough plugs for all our electronics. Refrigerator is very small and hardly holds a left over box and could of been colder but was nice to have. The shower took to long to heat up but once there was nice with a massage feature. Site has two pools and a lovely restaurant. A very enjoyable visit.

    5
    « Lovely Hotel »

    Stayed here for 3 nights in September .... Great rooms, Nice relaxing pool area,Good food..Also the staff were very friendly ..A special mention to Jeff who worked behind the bar who was very helpful..

    5
    « 50th celebration »

    Two couples celebrating their 50 th anniversaries. We have been to San Diego many times and have stayed at Island Palms before and were sure our friends would enjoy staying here. A little more than we usually spend on a nightly basis but the surroundings and quality of the rooms were great. Enjoyed a few morning breakfasts and the walk across the street to the bay was wonderful.

    4
    « Location, Location, Location ... »

    We stayed two nights. Our room, 402, was very spacious, the bed a comfortable king and the room was nicely appointed. We were steps from the harbor and looked out on Coronado. The hotels's bar was well-stocked and the staff friendly. The room had a small refrigerator, which allowed us to store some goodies.

    4
    « Nice hotel in an amazing location »

    This best western plus is a normal 3 star property. Best part is the location - shutter island. Rooms are quite and comfortable with small kitchenette, but they need renovation. Check-ins are quick, however, the main reception can be quite far off from rooms depending on the room location (they have 3 different hotel sections). We were offered free parking, which was a nice gesture from hotel.

    5
    « Great hotel with magnificent location »

    Stayed here for the San Diego Comic Con this summer and we had a great room with a marina view. Excellent rooms, clean and excellent staff. This is absolutely a hotel I would love to stay again. Not cheap, but definitely worth the price.

  • 3
    « Nothing special »

    Beautiful location, easy to get around town from there. Only issue was my tub was having problems and they came and fixed it at 11:30 at night then the next day called 3 times before 8 am to see when they could come back to fix it I said after 3 would be great that didn't work for them so they came then sense we were awake. Positive notes the hotel was very clean and staff was friendly. So I would recommend a stay there as long as you don't need any maintenance assistance.

    4
    « Awesome Hotel in Laid Back Location »

    This place definitely exceeded our expectations. Spotlessly clean, quiet, a great view of the marina and good restaurants within walking distance. If you are looking for easy access to the city center there are probably better places to stay, but if you want a laid back vibe close to the water, this place is perfect.

    4
    « Immaculate and good location »

    My extended family stayed at the property for a quick over nighter after a family event. The room (with two queens) was cozy but spotlessly clean- we were very impressed. The view of the marina was very nice and peaceful. The kids used the pool with no complaints. The staff, at every level, was ON POINT. Our every need was cared for cheerfully and quickly. Check-in was a breeze. The only issue we had was the portion size of the food at the restaurant. The cost was a little spendy but expected. The portion reminded me of a certain commercial on the TV "My big sister likes to make tiny food". That would be an understatement. Both bites of the $26 salmon was delicious. Our waitress, Justeen (not sure of the spelling) did a superb job and should be commended. The wifi either didn't work or the password provided did not work. It was not of concern as we were there for family but if it were for business, it would've been an issue. At the end of the day, we would and likely will stay here again as we visit San Diego often.

    3
    « Great rooms, harbor location, too expensive for what you get »

    Quite far from the center of San Diego, if you really want to go to the center often, consider a different location. You should be able to borrow the bikes a bit longer, this doesn't make sense. Horrible that this hotel dares to charge guests $10 parking fee per day. Pool runs out of towels quickly and had to ask 4 times to get new ones. When I asked the hotel staff for the transport possibilities to the city center, the only feedback was that they could call a taxi. No guideline on parking or whatsoever was given. Great size of the rooms, perfect location in the harbor of San Diego. The swimming pool was great and clean. The hotel has a nice, small gym and is in a quiet area.

    4
    « Yachts all around »

    We stayed for 6 nights at the end of a trip around California. Our balcony looked over two car parks, a road and then the sea. The room was comfortable but there was an unpleasant smell possibly from the corridor where I believe someone had been sick some time before we arrived. There was no evidence of anything being done to better this. The bathroom was a good size. There was not a lot of wardrobe space and only a few drawers. There was no seating apart from a desk chair and chairs on the balcony. The air con was noisy so we left the windows open but people locking cars where they make a noise went on late at night and early morning. The fighter jets from the US. air Base just across the water as well as the helicopters made a lot of noise until 11.30pm. Apart from that the hotel is in a really lovely location. The restaurant overlooks the marina with many yachts and is very tranquil. The meals are very good but breakfast is quite expensive for what you get. The tennis courts are great but the rackets and balls at the hotel are very old so best bring your own. The pools were well kept and towels provided. This hotel could be very highly rated if the noise and smell were dealt with. Good value for money. Probably need a car to get to other restaurants. Staff extremely helpful and friendly. I suggested that they ask Best Western Plus in Palm Springs for the name of the lovely scent they use in the rooms. This hotel is just down the road from Humphreys where some very good concerts are held, worth looking to see what is on before your visit.

    5
    « A Treasure of a place »

    My husband and I have stayed at Island Palms many times whenever we go to San Diego. It is a wonderful, scenic, and safe place to stay. We take walks and have picnics across the street. Love this place!

    4
    « 1 night stay »

    stayed for 1 night before flying to Vegas - great location for the airport - not central for main town but we had a car so that didn't matter. $10 a night for parking seemed a bit unnecessary.. just another way for them to get a bit more money. Room was really nice, spacious and modern and was lovely to have a balcony with great views even when it wasn't requested. Free WIFI and free bike hire I thought was a nice touch. I would stay again. Staff on reception were really helpful and provided us with an excellent service.

    3
    « Nice location & amenities, poor maintenance »

    My girlfriend & I came here for a two-night stay & checked in to our room on the first floor with a marina view around 9:30pm. After entering our room, we unpacked, headed to the pool (open til 11) and hung out in the Jacuzzi. It was very relaxing and had a nice view of the marina. After returning to the room, my girlfriend turned on the shower & noticed a used bar of soap with hairs on it & half-full shampoo/conditioner bottles. This was very upsetting & a horrible way to start our trip. I called the front desk to report this & the man who answered the phone kind of laughed & said he would send someone over. After about 10 minutes (enough time to pack everything up & put it back into the car) a woman from housekeeping showed up with a bottle of cleaning spray. I told her we weren't comfortable staying in the room because we felt it wasn't properly cleaned. She replied "oh, are you going to move? So I don't need to clean?" & walked out. I walked to the lobby, complained about this experience and asked if there was another room we could switch to. They had a vacant suite on the second floor & offered us an upgrade. The new room was much nicer, had a full kitchen & view of the water opposite the marina. This upgrade was appreciated but we were left with an uncomfortable feeling based on our first room and the fact that the staff was not very apologetic. Even in the suite, we noticed the overhead fan blades were covered with at least an inch of dust, which kept us from turning them on. Despite these issues, we had a great time & took advantage of the free bicycle rentals from the front desk as well as the breakfast included with the "breakfast room rate". The hotel's location is great, they offer free bicycle rentals & have a delicious breakfast menu but definitely need to work on their room maintenance. This should be a top priority of any hotel, especially IN THE RESTROOM.

    3
    « Best Western.....Or Humphreys...... »

    We checked into our room late in the evening of August 27. We are diamond members and were "upgraded." We opened the door to the room and were disgusted to find a very large stain on the carpet between the bedroom and living room.and more stains at the foot of the bed. It was sticky and damp! I called the desk and asked to be moved to another room......Alas, sorry no can do the hotel is booked! The manager called first thing in the morning and asked us when we would be out of the room so he could have it cleaned. He also offered us a certificate for breakfast. The carpet did come clean but the room became very humid and damp feeling. We stayed for 6 nights. The bedding was nice and the bed comfortable. Our friends stayed at Humphrey's down the street and sad to say....We would next time too.

    5
    « Good place to spend some days »

    In spite of the fact that SD is place where nothing to do except visiting beaches, the BW hotel left a good feelings - from check in to check out. Good location and comfortable (but be ready to pay 10usd per night) parking.

  • 4
    « The Perfect Base for a trip to San Diego »

    We stayed here in early September for a 5 night trip to San Diego. For us, staying on Shelter Island meant we were close to everything the city has to offer while enjoying a little nautical oasis too which was so relaxing. The hotel overlooks the marina and has two great heated pools. Families with young kids just note that the main pool is really deep so you need extra care. Both pools have a large jacuzzi or hot tub which were great to use long into the balmy San Diego evenings. You are guaranteed a good nights sleep after. The smaller pool also offers an outdoor fireplace surrounded by comfy chairs which looked really cosy too but we did not get to use. The rooms are a little old but very comfortable so unless you are a bit on the picky side you will be fine. The free WiFi worked really well for multiple devices too. Breakfast does not offer a buffet but is a la carte and is adequate not amazing. You get a great view looking at all the boats while drinking your coffee though which we really enjoyed. Parking is convenient and generally close to your room but it is $10 a night. The service was really friendly though. All in all a very good value option especially if your kids are keen for pool time after exploring the city.

    5
    « Best Western Plus Island Palms - Shelter Island »

    ARRIVAL: Check-in is 4 pm. Check-out is 12 pm. Front desk staff are friendly and detail-oriented. Check-in wasn't the fastest due to high volume of check-ins arriving at once, but definitely seamless. LOCATION: Situated on Shelter Island away from congestion and tourist areas, this place was great. I felt like I was on my own private island the whole time. The property sits across the street from the water (as you can see from the photo). A walk across the street yields beach, paved bike/foot path, and pedestrian walkways/piers. The Marine Corps base is within sight across the bay. I was able to watch helicopters take off and land continuously. The on-site restaurant was perfect - just a short walk from my room and a tasty selection of food. The property is long and has more than one building; so walking to the restaurant from my room took me 5 minutes, at most. While eating dinner at the outside bar-style seating area, I was able to watch sea life playing in the water between the marina and the restaurant. PARKING: Self-parking on-site was $10 per day and there were plenty of spaces available. ROOM: I stayed on the 2nd floor of the Casa Del Mar building in an adorable Casa Del Mar Water View Guest Room, with a King bed. The room was well-appointed and VERY clean. Everything worked properly; nothing was in need of servicing. The bed was very comfortable. I had my own private balcony to sit and take in the sway of palm trees and soft ocean waves. Furnishings were modern and up-to-date. Coffee and bathroom amenities were very good. Aside from the drunk people partying in the room next to me for a couple of hours, I heard no outside noises and was undisturbed the whole time`. MINUTIAE: There is a tennis court on-site as well as foot bridge access to private marinas (back side of property).

    5
    « Highly highly recommended »

    Nothing was too difficult for the staff, they were exceptionally helpful, we extended our stay and they made sure we could keep the same room. The location is great, on the water and the room was pretty nice. Will definitelyy stay here again and recommend it. Was easy to book in Tripadvisor. Also left my camera charger in the room, the process to find and return it promptly was impressive.

    5
    « Great hotel in an excellent location »

    Have now stayed at this hotel for two stays and each time have had a great stay. Has a bit of an older décor style but fresh and clean and located in easy walking distance from the bay as well as the boat marina. Has a great restaurant within but also many other options in the area.

    5
    « Shelter Island »

    Have stayed in many Best Western hotels. The Best western plus Island Palms hotel is a cut above with spectacular location, marina views, bicycles for guests. Would definitely stay here for either business or leisure.

    5
    « Excellent Hotel on the bay »

    We had an excellent stay at this hotel. It is very near the downtown area and airport. It is on the water with walking areas on both sides. There are many nearby restaurants. It is a motel type room which suited us so that we could be in and out and enjoy the outdoors. there were tables outside that we could use if we wanted. We did not use the pool area, but it looked nice.

    4
    « Nice hotel facing the beach »

    This is a nice hotel facing beach in shelter island, there is a military base in the area and a fishing port with many fresh sea food restaurant. The hotel area is quite specially at night, the hotel is clean, rooms are spacious, bathroom was also clean with clean towels and toiletries. I have asked the reception to move to a higher floor but unfortunately all were busy. The hotel has more than one swimming pool, and it provides free bicycle. I also have washing machines and dryers for hotel guests. In general, staff are very friendly.

    5
    « Beautiful Place to Stay »

    We spent the last 2 days of our week long trip at the hotel. The views of the bay are awesome. My kids loved the large pool with a depth of 8 feet, while my husband and I enjoyed the hot tub. Location is close to the airport, numerous restaurants, and easy access to other San Diego attractions. Highly recommend staying here.

    3
    « Nice but.... »

    A nice looking hotel, pools were nice but a bit on the cool side for me. Great outlook over the marina, or opposite a military base with lots of helicopters coming and going. BUT at time of reservation we asked for rooms together as we were travelling with our 3 children, 2 teenagers sleeping in other room. We also asked for an upper floor room. At check in my husband was told we were on the ground floor also they don't have any 2x double rooms together, so my children were further along the car park. This was the most expensive hotel of our trip so it was disappointing to find our view was of a car park. I personally felt it would have been good customer service so let us know before arrival that our rooms were not together, we could then have made a decision to upgrade or look for an alternative. My husband and son decided to play tennis one day, after borrowing raquets and balls they found the tennis courts locked. they walked back to reception, a 5 minute walk, where they were told someone would come and unlock them. After 20 mins this still wasn't done, as our room was by reception I walked over to ask them to unlock the courts. I walked over 20 mins later to find them still waiting. After a few more minutes they decided to give up and headed back. we were then flagged down by a member of staff who had finally come to unlock them. in total it took almost an hour to get them unlocked and 3 visits to reception. Similar experience with pool towels. on seeing there were none I went to reception who said they would get some sent over. These took around 40 minutes to arrive, Not good for anyone wanting a quick swim. Overall it was a nice hotel, in an ok location, with good facilities, sadly the customer service let it down for us.

    5
    « Will definitely go back! »

    I spent three nights in this great place with my wife and 6 years old kid.. We got the standard double room which was very spacious and comfy..The service in the hotel was very good and we hardly had any comments throughout our stay.. Shelter Island is a very convenient and elegant location and it is not very far from downtown Gas lamp district (just few minutes drive)

  • 4
    « Yes concert »

    Great place but ask for top floor if you see a bunch of families with screaming kids! A good nights sleep is a must and just know the floors above aren't sound proof nor the walls. Would of been nice to have slept in but couldn't with the constant dropping noises, screaming kids and person talking on cell phone!

    5
    « Beautiful hotel »

    Had a great stay at the Best Western. Beautiful location on the harbour. View from balcony directly onto marina. Rooms were spacious with two large beds. Hotel was generally beautiful. Location is slightly isolated on Shelter island with other hotels. Great little "pub" on the small jetty opposite hotel and a wonderful place called Bali Hai at the opposite end of Shelter island. It has the worlds strongest Mai Tai which were amazing with great views over San Diego. Humphreys hotel do an amazing all you can eat brunch with champagne which is a must. We caught Uber into Downtown/ Gas lamp quarter for a good price. Overall an excellent stay and would recommend, but it maybe a bit far if your wanting to spend every evening in the Gas lamp Quarter.

    2
    « So old... »

    This was our last hotel stay during our 3 weeks vacation in USA. We had stayed at numerous hotels prior to this hotel and this place was one of the absolute worst! Our room was very old and has a bad smell. The reception was so bad with lazy staff. The laundry and laundry key was lost at all time (totally chaos...). The pool water sometimes dirty... The location is perfect. But the hotel far from the good restaurants.

    5
    « Stunning »

    Booked this hotel for our last 2 nights in the USA & what a fabulous place. Out of the main town on a scenic road. No noise and stunning views. The marina at the back & bay at the front. Ate from the bar menu, the Kobe burger was fantastic, so tasty & sweet potato chips mmmm. Rooms very comfortable, ours had a terrace to sit & watch the bay. A soecial thanks to the young girl on reception Torrey, couldn't help enough. All staff were so friendly & helpful including the bar staff who even made our favourite cocktail, pina colada, even though it wasn't on the menu. Highly recommend

    5
    « Give this place a shot. »

    If you are staying on this side of town, give this place a shot. This is a nice place with very helpful & friendly staff. There are plenty of nice places to eat & things to do that are within minutes of the place.

    5
    « Girls Trip »

    Love this hotel- we had a Grand Suite for 4 days! Can't say enough good things- hotel Resturant was excellent, staff very accommodating and helpful. Located well and short drive to anything we wanted to do while in San Diego.

    5
    « Girls trip 2016 »

    The Best!! Our room was beyond perfect, the staff was very accommodating to our needs, spacious, clean ideal. This will be where I book a room for my next trip. We had the marina view with all the sail boats from our balcony and just a walk across the street to view the bay with all the boats. Such a relaxing trip. Can't wait to return!

    4
    « Superb location, lovely Hotel »

    We stayed for our anniversary, the hotel and rooms are superb, the majority of staff are very friendly/helpful. The food is of excellent quality but unfortunately arrives luke warm, this is the only bad comment we could make. Location is superb

    5
    « Surprisingly Nice Experience in Newer Building »

    We were pleasantly surprised by our king waterview room stay in the newer Casa Del Mar building. The room was nicely sized, extremely clean, well appointed, and enjoyed a very nice view of the bay. The location is really very central to most of San Diego (with a car), and parking was never a problem (although sometimes a bit of a walk was required, but never bad). The walkway between the hotel and the boats was nice to stroll, and the restaurant where we had a couple meals in the hotel complex was actually pretty good (with a really sweet and down-to-earth waitress who was good at her job). The pool and hot tub right behind the building was a nice touch. We were lucky with noise-- no real issues with neighbors, etc. However, we did hear rumors of some convention guests who apparently raised some ruckus later in the evening in another part of the hotel. But for us, there were no problems. This was truly excellent value for the money in a very pleasant location.

    5
    « Amazing hotel »

    My family and I stayed at the hotel for 3 nights! Our room was on the top floor (ocean view) in the marina bldg. I would highly recommend this hotel!! The view was incredible on both sides of the hotel! Excellent service and food at the restaurant!! We enjoyed swimming in the pool, walking the beautiful grounds and walkway along the ocean!! Will definitely return to this hotel!!

  • 3
    « Very noisy »

    Family of five stayed for five nights in two marina view bedrooms. Rooms fine if a little bit small compared to other hotels, just enough room for two queen beds ( opened door into first bed). Location better than expected as not far from city centre and other attractions Rooms clean and functional but noise ridiculous. Shame for this hotel and its guests that nearby hotel holds daily concerts playing very loud music late into the night. Not even decent music!!! Also air conditioning unit in rooms so loud you couldn't have it on overnight which made for hot nights despite ceiling fan

    4
    « Great pool and sun deck »

    Nice hotel in a good location with beautiful marina views. Fab pool, jacuzzi and sun bathing area. Found the room small for a family and a bit dark. Had a seating area outside but only one chair. Some restaurants nearby but need to drive.

    5
    « San Diego Leisure »

    Best Western Plus Island Palms Hotel & Marina is my only choice when my family vacations in San Diego. Our most recent visit was no exception. The staff is wonderful, any requests made are always timely, the Blue Wave restaurant is always yummy. I am always thoroughly satisfied.

    5
    « Lovely »

    This was a lovely and very convenient place to stay if you're seeing a show at Humphrey's as it's just a short walk to the concert venue. Our stay was very comfortable. Our room was clean, spacious, and had a patio, refrigerator, coffee maker, hair dryer, iron and ironing board. We were also allowed to check in an hour early. I would definitely recommend this hotel and would not hesitate to stay here again.

    5
    « Great Experience/ Loved location and room! »

    I really enjoyed my stay here as I got a Great rate by calling Best Western directly. The room was great and categorized as partial view but we had a great huge balcony with an amazing view. Very large comfortable room in the newer building called Casa Del Mar. Two large beds and an extra roll-away fit comfortably in the room. Kitchenette type area with dining room table and sitting area by windows near balcony. The room was immaculate and fresh clean as this is very important to me. Bathroom has separate vanity area from toilet and shower good feature as I was with 3 other family members and we could get ready when someone else was in shower. Nice pool areas for each building and walkway around harbor to enjoy the boats. Parking $10 a day much less than most hotels in area. The hotel had a bar and restaurant all good. Bloody Mary's good too. Great area felt very safe. Kitchen area had sink, fridge, plates, glasses and microwave. Would stay again. a quick short drive to downtown and Seaport Village but the area was peaceful and not as crowded as downtown.

    4
    « Nice hotel not far from the city »

    We looked for a nice hotel in San Diego and found the Best Western Island Palms. It has the feeling of an holiday resort than the typical stop over hotels of the chain. Good service, nice rooms towards the yacht harbor and by car just some minutes to the airport and some more to the city center. We had the chance to stay in the new building and the rooms are well equipped. Pool is nice and service at the restaurant was quite good. For a short stay to explore SanDiego and spend some relaxing hours in a more holiday type of environment a good choice.

    5
    « A great place to stay »

    A very well priced and appointed hotel. Very friendly staff . Great location. We ate in the restaurant twice and the food was very good. The hotel has an outside area as part of the restaurant , it is small but well worth trying to sit in. We had a really nice stay and would recommend this hotel.

    5
    « Lush Scenic Getaway Away From SD Crowds »

    Shelter Island location is a nice respite from the crowds of San Diego. Lush green property, marina & harbor. Friendly staff & bar & restaurant with good although a little pricey food & drink. 2nd floor harbor facing room was great & just a walk across the street to the pier. Will definitely be back!

    4
    « Great except for odor »

    The hotel was very nice, food in restaurant very good. Stayed in Casa Marina, only one with a elevator. Had a Marina view, which was nice, if stay again would get a bay view. The odor in the stairway was terrible.. Reported it they tried to air it out no ventilation helped some but not much. I mentioned it again when i checked out. Clerk said he thought that someone got sick in there and they couldn't shampoo it busy season

    5
    « Large and Comfortable »

    The room (2 queen beds) was so spacious and comfortable. The décor was clean and modern (kind of tropical. hurricane blinds rather than drapes) & included a dining area, microwave, fridge, sink. There was extra space including a sitting area, desk, and balcony. The bathroom was divided into two rooms. The bath & toilet in one room and the sinks/vanity outside of that but also with a door closed off from the sleeping area. It was very quiet. We didn't hear noise from other rooms or halls & outside. Such a plus when you want to catch up on sleep and R&R on your vacation. This might not be the most convenient location if you don't have a car, but we did and it was within 10-25 minutes of most of the fave tourist spots. Great hotel!

  • 4
    « Great Location / Decent Rooms »

    Location is very nice, with a great park right across the street, and marina behind. About a 15-20 minute drive to SDs best know attractions like SeaWorld, Mission Beach, and downtown. Room had standard modern amenities, including fridge and microwave. The fridge was really small though, and did not work all that great, especially when the door to the cabinet it was located in was closed. Room was clean, but some things did seem a little worn. Like sink had cracks in ceramic and toilet had some scuffs. All in all, nice other than the lame fridge.

    5
    « Beautiful Hotel on Shelter Island - San Diego »

    This Best Western is the best we have ever stayed in. Beautiful rooms and property. Rooms are big and clean! We were upgraded to a 2 bathroom suite - very nice and the price is right! Views of the Marina on one side or San Diego Bay on the other!

    5
    « Great stay at Best Western PLUS Island Palms Hotel & Marina »

    Lovely hotel and pool and nice view of Marina. Had a very nice check in and went to pool while room was being prepared - got a nice upgrade to a suite as double king was not available - it was really nice. Would definitely recommend

    5
    « A Great Place To Stay »

    We didn't get the room that we requested, so we had to have a downstairs room. It was ok, but had noisy people above us that kept us awake, we mentioned the issue to reception and they moved us to a lovely suite that faced the yacht club. We were very pleased. Overall the hotel was lovely and had good facilities and the waitresses were helpful and friendly. Hotel was in a nice location, although, shops were a bit of a walk away. All in all we enjoyed our stay and our suite and would be happy to stay there again.

    4
    « Room with a view on Shelter Island »

    Stayed two nights in a king room. Nice little veranda by the marina. Comfortable bed. Couch. Flat screen TV. Nice remodeled bathroom. Mostly quiet. Nice block out window shutters. Nice pool. Friendly staff.

    5
    « Strongly recommended! »

    This is a really great place to stay while visiting San Diego. It is located across the bay from the city and is right on the water! There is a lovely walkway in front of the hotel, a pier and many restaurants within walking distance. Our room had a balcony that overlooked the ocean and was more than adequate and reasonably priced. When we checked out, we had one minor complaint which I don't even remember and only mentioned because she asked, and the parking fee was immediately deducted from our bill! It is also an easy drive into the city and we would definitely stay here again!

    5
    « Great Hotel »

    Our family was there from June 19-22. We had 8 rooms (32 people), as it was a family reunion. The Hotel Staff was very accommodating the whole time, from the initial reservations and planning stages, to the actual stay itself. It is located on Shelter Island, which is a really fun place, right on the Bay. The island has a real laid back and pleasant feel to it. The BW Island Palms is located in a perfect spot. Plenty of places to walk to in and around the hotel, from the Marina to the Park, to other restaurants on island. And the hotel itself has awesome views of the Bay. (We even saw several large Navy ships coming and going which isn't something you see that often.) The Staff was always very friendly and super efficient with the needs we had. The restaurant served good food and has a nice ambiance, whether inside or outside on the deck. The pools were clean and spacious, and the whirlpools were actually warm/hot (as opposed to these lukewarm ones you often find at other hotels). Our rooms were nice. Nothing fancy, but very clean and comfortable. I would rate them as above average for Best Western rooms. The overall layout of the hotel was quite convenient. It looks so spaced out on-line, but we thought the 3 Buildings were close enough to all we needed (we had rooms in 2 buildings). The vibe there is calm and relaxing. We will definitely be back!

    4
    « Fantastic location, lovely spacious room »

    We stayed here as a family of 4 for 4 nights. I spent a long time researching what area of San Diego would be best to stay and I think we made a great choice and I would stay here again. The area is very pretty and is well located for other areas with no traffic. You could walk to some local restaurants in about 20 minutes. The room as great - very large with a balcony and a good kitchenette. The pool was good. We did not use the other hotel facilities - perhaps because we were in one the adjacent buildings so cannot comment on those. Would definitely recommend and return if we were going back to San Diego. Incidentally the hotel just along the road is a major music venue with some big names playing there so worth looking at if you are planning to stay.

    5
    « Amazing location, brilliant staff »

    We spent four nights at Best Western Plus Palms earlier this month, and it was outstanding. A lovely hotel, with a really relaxed and friendly feel to it. The rooms are lovely, check out the Acadia Del Ray rooms if you can. Location on Shelter Island is amazing, overlooking a marina and within walking distance of some great restaurants. Our stay was amazing, helped my staff, especially Daniel who went out of his way to help us. Also, check out Happy Hour at the bar for amazing food and wine!

    3
    « The 3rd Time Was Not the Charm »

    I have stayed at this hotel two times previous and was pleased. However, this time, I was not too happy. I had the worst room assignment facing a set of stairs. In addition, the TV did not work properly so that added to my frustration. I may return but will try some of the other properties before I do so.

  • 3
    « Nice place to stay, location was great! »

    When you arrive here it's hard to tell this is a Best Western. This location is wonderful with the pier in front of the hotel and the marina in the back of the hotel. The food here was not great. I tried many items on the menu. The salmon Caesar salad was flavor less, the kobe burger was pretty good but could have had more flavor. The seafood cocktail didn't seem fresh, was very fishy and the the veggies on the hummus and veggie platter didn't seem very fresh. The breakfast food wasn't great either. Save a lot of money and go out to eat outside of the property. The bed was really nice and as a pillow person I really appreciated having 6 pillows on the bed, no complaints there! Everything was pretty nice when it came to the room. The air conditioning unit was loud and a bit hard to have to listen to each night but I made due. Also the carpet felt gross on my feet but I imagine that had to do with being so close to the beach, I'm sure it was no fault of the hotel. I do wish that they used the golf carts they keep at the front of the hotel to take you to your room with your bags. My room was so far from the hotel entrance and I had to drag my heavy suitcase all the way down there instead of being offered a ride on one of the many golf carts they have. I saw the maintenance guys using them but I guess they don't use them for the guests? Down the street from the hotel there are fire pits which were great. Nobody seemed to be able to tell us where to get the fire wood but we found a bunch at any of the Walmarts in the area. The hotel does offer free beach cruiser rentals which was really nice too. Overall this was a great stay and I would be back but I don't know that I would pay more then the $115 I was able to get per night. I almost forgot to mention, they only have 2 people at their front desk so be prepared to wait to check in, out or to ask questions. I filled out the paper for express check out, they are supposed to send you your final bill, I'm still waiting on mine. Hope they actually check that box!

    5
    « Wonderful location, cute hotel grounds, nice restaurant, lovely rooms!! »

    Was here this past week after a whole-day visit to Sea World and loved it! Rooms are modern and spacious (no living room but we did 't need one). Loved that there is view of the marina on either side when you're out and about in the hotel grounds. 2 pools and both children friendly. Restaurant on site with excellent service and good food. Will definitely come back. Highly recommend!

    4
    « Relaxing stay, but room for improvement »

    The staff and property were nice. No real complaints but they can make improvements. Location is convenient to local attractions, but provides a quiet park like atmosphere. The walk along the marina and bay front is very peaceful. A/C works well, but is noisy. Water view rooms offer a view out the window, but the view is blocked on the first floor patio. Parking is tight, but there is additional pubic beach parking across the street. I'd suggest assigned parking by rooms.

    5
    « Spacious, light and lovely location »

    We stopped her for several nights whilst travelling California's coastline. The hotel was lovely and staff very welcoming and happy to help. There is parking directly opposite the hotel which is free and the area felt very safe so we had no concerns about leaving it here overnight. Our room was on the upper level, situated in one of the further buildings facing the front with a partial view of the coastline. The room itself was very light and inviting and had a very spacious bathroom. Room had reliable wi-fi and decent air conditioning and a small balcony outside. Bed was large and comfortable and had a decent size modern TV. We ate at the restaurant here on one night which was lovely and the view overlooked the harbour and yachts. The outdoor seating was comfortable too with clear screening surrounding the area to provide a wind free view. There were vending and ice machines available in each block for use whenever you like. The hotel also has swimming pools albeit we didn't make use of these this time round. The area itself was about 15-20min drive from downtown San Diego so we had to arrange cabs if you fancy a few drinks out. We used Uber cars which were much cheaper and we didn't wait longer than 8mins to have one arrive from the hotel. One way cost around $12. There is Starbucks and a Denny's a short drive away as we didn't have a breakfast option with our stay so couldn't comment on that.

    5
    « A Bit of Hawaii in San Diego!!! »

    If you are looking for a hotel located away from the traffic and city noise but with easy access to San Diego's tourist spots, then I would recommend the Island Palms Hotel. This hotel is located on Shelter Island which has been referred to as "San Diego's Hawaiian Isle". Many of the hotels and restaurants reflect a Polynesian motif as does the Island Palms Hotel. The hotel's location was ideal with views of the Marina on one side and views of the downtown skyline on the bay side across from the hotel. There were lots of walking paths along the bay side, a fishing pier where one could check out the daily fish catches, and Humphrey's concert venue just a stone's throw away. We reserved a master suite in the Casa Marina building on the second floor with a view of the Marina . . . fantastic! Accolades to Torry who pre-checked us in and gave us early access to the pools and other hotel facilities while we waited for our room to become available. She was professional, friendly and welcomed us with a big smile. Our room was nicely decorated and clean; the property grounds were meticulously maintained and the main pool was refreshingly appealing and again, well-maintained. We had a great time and will be coming back to this hotel soon!

    5
    « Beautiful place »

    This hotel has the best location. Waking up to the water on both sides of the hotel is wonderful. The staff were so helpful and friendly. Maids made sure we had everything we needed for our stay. The room was one of the biggest rooms we have ever stayed in (junior suite). I will definitely stay there again. Very private and quite on one side of the hotel and the front was facing a walking trial by the water. Great for plenty of walking. Great place to stay!

    4
    « Fun stay with view of the bay »

    Nice room. Very clean. Comfy bed. Sitting area outside of our room overlooked all the boats. Great spot for an evening cocktail before dinner. Had a very nice lunch at the hotel restaurant when we arrived as early check in was not available. Pool overlooks the boats in the harbor. It's nice but needs more attention from staff to pick up used towels. Overall, a very nice vacation.

    5
    « our yearly vacation »

    I give this hotel a AAA rating! The customer service was excellent. Housekeeping did a great job of seeing to our needs and keeping our room spotless. Our breakfast was outstanding. Our total experience was, as usual, the best it could be!

    4
    « Friendly, comfortable, great views... »

    The hotel is in a great location on Shelter Island. The staff is friendly and helpful. The rooms and general atmosphere is relaxing and comfortable. The hotel has views on both sides. The marina side is best for views. Recommend the 2nd floor rooms because of people walking past the ground floor rooms very often. The rooms in the newer buildings are nicest. The bar and bartenders are great, easy to find someone to talk to. Good happy hour options. The only things I feel they are lacking is music and entertainment options. Very quiet. It is easy to walk from on end on the island to the other for restaurants, and bar options. Walking along the bay side to the beach area is so relaxing. Weekends the entire area is very crowded.

    4
    « Surprisingly good value. »

    We stayed in a queen suite. Very large room with a small kitchen area with a fridge and microwave. Nice overall place with a couple of pools and easy access to the beach across the street. No real complaints but a distance from downtown. Uber is fine but better to have a car in general in San Diego.

  • 4
    « Great location with views and easy drive to the city »

    Chose this location for the view and easy drive to the city on Harbor Drive and was not disappointed. Had requested an upper floor with city view and wish was granted. Parked across the street as others had suggested with no issues. There is a small pier where many local fisherman participate in their sport. Was a concert at the hotel next door the first night we were there but heard nothing and had no problem parking. Back of the hotel has a view of the many boats in the marina at the foot of a residential area. Room was nicely furnished with a small balcony and we shut off the AC when on the balcony to cut down on the noise and heat. Only had one sink in the bathroom area. Greatly enjoyed the view of the city and the park area across the street with local fisherman and a paved walking path and picnic tables. Did not have time to make use of the two pools or restaurant but seemed very nice. Very easy drive to Cabrillo Nat'l monument and Ocean Beach as well as downtown and Rosecrans Blvd. Was very quiet and clean. AC worked very well in our particular unit. Most Best Westerns have a free breakfast but this one does not.

    5
    « Water View and City View »

    Romantic getaway on the bay. Many of the rooms here have a view of the bay so you can watch ships and other watercraft pass by looking out the window. Other rooms have a view of the yacht marina. The park across the street allows for walks along the bay with the view of the beautiful skyline of downtown San Diego. Some occasional loud noise from military aircraft may bother some people but not us.

    4
    « Great Family Get-a-Way »

    Our room had a marina view, which was beautiful. There is a walking path along the marina. You can then cross over and walk along the bay. The lower pool offered a marina view and was less crowed plus the Jacuzzi worked where the one off the lobby only had two jets working. Would stay here again for sure! We thought restaurant a little pricey, but service & food good. We also found nearby Jimmy's, Miguel's and Pizza Nova to be excellent.

    5
    « Great location! »

    Very nice rooms, and if you are going to a concert at Humphreys is easy walking distance. Love the Marina view, worth the extra couple of bucks to have that view, very relaxing. Only complaint no regular coffee in rooms, only decaf, I guess they ran out of regular coffee to leave in the rooms. But other than that a great place to stay!

    5
    « Family vacation »

    The location of the hotel was really good the view is amazing overlooking the marina.we had an issue with our rooms at first ,but thanks to Brenda at the front desk it was sorted quickly and were upgraded to a junior sweet at no extra charge !Thank you Brenda! The beds are comfy the rooms were clean .a coffee machine was provided. We loved our stay at the hotel

    3
    « Great location-nice hotel. »

    Pros: Great location on Shelter Island with the marina in back and walking trail along the bay with a fishing pier across the street. Within short walking distance of the beach. Comfortable beds. Outstanding housekeeping. Onsite restaurant was good And the staff were very friendly and efficient. Two nice pool areas with ample seating and a small fireplace area at the pool for warming up in the evening. Nice patio with seating in most rooms. About 5-15 Minutes away from Downtown, La Jolla, Point Loma or Coronado. Less crowded and more low-key area than downtown. Lots of restaurant choices near-by. Cons: Check-in very disorganized. Long line. Rooms were not ready well after designated check-in time. Staff forgot to give me the parking pass so I had to walk back down to get it. Staff was going to call when a room was ready but never did. Parking is $10 per day but we never had trouble finding a spot. The entire resort ran out of in room coffee for the 5 days we were there. Pool area often out of towels. The hotel is pricey for what you get. Most area restaurants closed at 8:00. We stayed in the newer Marina Building. There is also the Casa del Mar building which is newer and has larger suites with kitchens. The main building is a little tired and does not have much curb appeal. Overall it was a nice hotel with good amenities.

    5
    « Cooler and Breezy ! »

    Nice way to end our 10 day Cali trip. We were in LA area visiting friends in 110F heat wave, which really wore us out. So our last 3 days we moved to San Diego and the pleasant 80F days greeted us. The Best Western Palms is on Shelter Island, away from street traffic noise and congestion. The water is immediately behind the resort and in front of the resort. Behind is the marina, front is the fishing dock and passage way of the Navy ships. Across the front fishing dock is the Navy Air strip, so if you're lucky you may get a glimpse of the helicopters or Navy jets coming and going. At night time, activity is quiet on the water and the air, so no problem sleeping. The AC in the room kept us comfortable all the nights. Parking is charged if you choose to park on Best Western lots, however the public parking across the hotel is free. We had no problems with parking overnight. The fishing dock always has folks with their fishing rods 24/7 , fun walking the dock and observing the fisherpeople. It never was overcrowded or noisy. We love fishing so this was a treat to chat with them. We walked from end of the island to the other side of the island where many fishing charter boats are moored. Very pleasant walk, clean and shady. The hotel has a couple of mini pools for each bldg. Spa is available on site, as well as a restaurant. We didn't avail of any their services since we were always outdoors and returning late evenings. Our room was a studio, with a microwave, mini refrigerator and coffee maker. Room looked like it had a new upgrade in furniture and beddings, carpet was clean, as well as the bathroom. Price was good thru Orbitz.com , considering the location within San Diego city proper. Easy access to restaurants, attractions and shops. This was our second trip to San Diego in 25 years, definitely a wonderful stay. We visited the USS Midway Museum, not to be missed. Fantastic tour, spent 3 hours there. If we ever return, we will book here. Awesome!

    5
    « Wonderful location and amazing staff »

    We were here recently for our 30th anniversary and I can't wait to come back. A huge shout out to Danny at the front desk who made our stay very memorable from the moment we set foot in the hotel. Thank you Danny! As others have mentioned, the location is prime. We have stayed downtown, on Harbor Island, Mission Valley, La Jolla and I would say this is the best out of all of them because of the view, quietness and privacy. There aren't the crazy crowds around downtown or horrible parking situation. Best of all, for a person who likes to walk to there are lots of options for eating. We walked to Bali Hai for dinner one night and another day we walked to Mitch's seafood. I loved running in the morning by the water and hearing the sea lions bark at the end of island. There is a nice surprise at the end of the island - Yokohama is the city sister which gifted them a statue in a small park. There are several notable statues on the island. Our suite was facing the marina which was quieter and had more privacy. Housekeeping was very efficient and really took care of our needs.

    5
    « Great place to stay »

    Fun island to stay on marina on one side and bay view on the other. Enjoyed walking along the marina. We didn't make it in the pools as there was lots to do! Enjoyed exploring the island - nice walking paths and park for the kids. It does get a bit cool by the water in the evenings. Lots of Pelicans and herons on the pier.

    4
    « Expensive but worth it »

    I stay at a lot of Best Westerns, and this is one of the pricier ones I've ever stayed at, but I have to say it was worth it. We stayed three nights at the very end of a two-week drive from San Francisco to San Diego on the Pacific Coast Highway. This was a great place to unwind at the end of our long drive. First, the location is outstanding - Shelter Island gives you a great view of downtown San Diego across the bay on one side and the marina on the other side, but is away from any highways or other noise (except for the concert place just down the street - although it was kind of cool going for a walk and getting to listen to Tom Petty and Mudcrutch play one night we were there, without having to pay a dime). Plenty of restaurants nearby, and you're within a 10 minute drive of airport or downtown. The room was spacious (HUGE bathroom, which my family loved) and very clean. We had a beautiful view of the marina right outside the door. Staff was very pleasant. There are at least two pools -- one on the marina side had a hot tub and a nice gas fireplace for chilly evenings. Three of our party are runners, and it was great having a nice running path down Shelter Island right outside the hotel. I'd gladly stay again (just let me save up a little more money first).

  • 4
    « A nice property in the perfect location »

    Our family gathered in San Diego for our dad's 90th birthday. All the out-of-towners stayed in this hotel. The location is perfect, so convenient to the airport, Old Town, Seaport Village. Our room was comfortable and spacious, with a harbor view, and the bathroom was HUGE.

    5
    « Nice Jr Suite! »

    We stayed in a 2 bed Jr Suite facing the Bay. Very nice room and view. we walked to shoreline and watched the boat go by. We had a treat time! Nice pool too! San Diego Old Town Trolley picked us up at the hotel for our tour. We walked to Bali Hai restaurant for dinner. Safe neighborhood. Summer concerts next door at Humprheys

    4
    « Tropical themed and nicely landscaped hotel »

    Stayed here for three days with my daughter so that she could register for San Diego State (Go Aztecs!). I chose this property because it seemed to have a beach/tropical themed ambience which would be relaxing and I was right. Very nice Best Western, with well manicured landscaping. Nice pool area - not large, but scenic. The hotel is very quiet, being on Shelter Island (FYI - Shelter Island is a manmade island only 300 feet wide and just a mile long and connected to the mainland). Bay on one side and marina on the other, we had the marina side and it was very pretty. The street in front of the hotel is NOT at all busy. Our wall air conditioner did not work well the first night, but they fixed it. Housekeeping did not supply coffee cups and none ever appeared, even though we asked the front desk to send some. So, we went out to coffee - Buzzed Coffee is great and has a drive through (on Rosecrans). Pluses: Nice room, with micro/frig/ceiling fan Minuses: Noisy wall air conditioner, somewhat lax response to requests by housekeeping, bathroom counter space is minimal and they need to put some hooks in the wall in the bathroom, so you can hang things like cosmetics bags, etc.

    4
    « Great hotel to start your vacation »

    We came in directly from the airport on a delated flight, so it was great to just get into the car and drive up to the hotel which is only a couple of minutes away. staff was friendly, the room clean, the pool refreshing. very busy place because of the marina, but you will find also time to relax. great for jogging as well as the bay is just right there.

    5
    « Wonderful stay in this peaceful marina location »

    From the moment we arrived, we were impressed with the island-themed lobby and friendly front desk personnel. We were very happy with the accommodations that we had booked on TripAdvisor. We were given a perfect and private location with a view of the sailboat marina and garden areas of the property. The room was immaculate and clean and attractively appointed and decorated with beautiful bedding, up-scale bath facilities, with mini-fridge, microwave and flat screen TV as well as other convenient amenities. The room was our private haven for our three anniversary days and we absolutely loved it. We will be back!

    5
    « Great Place for a Wedding and a vacation »

    Stayed for two nights to attend my niece's wedding which was held at the hotel. Venue and reception room was perfect. Our room (#161) was spacious with two queen beds and walk-in shower. Restaurant was delicious and offered pool side service. The location of the hotel is terrific. San Diego Harbor across the street and 3 marinas behind the hotel. Opportunities to walk were endless. If given the opportunity, we would definitely stay again.

    4
    « Very enjoyable stay »

    We stayed at the Island palms for 3 nights and would highly recommend the hotel Very clean good sized rooms, excellent bed, good wi-Fi , tea and coffee in room , 2 pools , good food in the rest, very good service - only issue was a lack of sun loungers at the pool and no pool supervision

    5
    « best of the west »

    no regrets. great food beautiful views. staff is awesome. fun, peaceful. we got married here in 2015 and have all our family events here. everything is coordinated, planned. whether its for family or business, you will be treated 5 star. the food is their best feature. always the best. front desk has the welcome down perfect. great trouble shooters, fast, and solution mindset.

    1
    « Deceiving and disappointing »

    We came to San Diego 5 days before checking into the Island Palms and stayed at another hotel on Harbor Island where the room, service, everything was flawless. But from the moment we arrived here, the disappointment began. We arrived at 1:30 and were told it was "almost ready" and they'd call us shortly. That was fine, but at 3:45 we went back again and got the same message and at 4:00 received a phone call. When we went to find our room at the Casa Del Mar which we had paid extra for a "water view" the lovely fountain shown on the website looked like it hadn't seen a drop of water in years. Our room was on the first floor, facing the parking lot and with the tall shrubs by the roadside, the only water we saw was an occasional glimpse if we stretched our necks just right. The carpet was shabby and needed a vacuum, drawers looked like they hadn't been cleaned in ages, furniture worn and wallpaper "dated". The bathroom must have been set up for handicapped because the sink was in the room and tub and toilet behind a pocket door. Tub had such a "bounce" to the fiberglass base with no support underneath it felt like a trampoline. Air conditioner was still the "in the window" kind, old and noisy. Housekeeping never showed up on day 2 to clean and we had to go search for clean linens to get ready for a wedding that evening. They came by just as we were showering and were told to come back, but never did. The "Mediteranean-style" pool area was nice, but with only six lounge chairs and few other regular chairs, no place to put your stuff past 9:00 am. Also, there was a shelf for pool towels, but by noon they were all gone and several requests to housekeeping to bring towels went completely unheeded the rest of the day. Had one meal--breakfast--at the on-site restaurant and were shocked at the prices. Didn't bother eating there again. The food was alright, but way overpriced. This was our first experience at a Best Western Plus, and most likely our last. This Best Western scores a big "minus" instead.

    5
    « If only all my hotel stays were this nice....... »

    We were originally booked for the "Casa Del Mar building". The description was for a mini suite with water view. We checked in at the "Island Palms building" by mistake. The Front desk did not mention anything to me about it and I didn't realize my error until the next day but it didn't matter. We stayed in a 1 bedroom suite. I think that either place would have been great. We were very happy how our suite with a bedroom, bathroom and living room were spacious and clean. We had a view of North Island naval air station and the bay. We loved the pool and hot tub. The view of the Marina was spectacular, which is at the back of the building. Very centrally located so it is only within 15 minutes of Balboa Park, Sea world, Belmont Park beach, and Downtown. It is also very convenient to the Airport which is only 2 miles away. We loved the full size refrigerator for freezing bottles of water to take with us for the day. The small patio was great for relaxing during the morning and evening. We would definitely stay here again when we come back. Unfortunately there is one downside for me which is that there is no free continental breakfast like other Best Westerns but since there is a coffee maker inside the room it is a minimal thing. Thank you Best Western staff for making our stay very nice.

  • 5
    « Our vacation stay »

    Highly recommend this place. We stayed on the second floor in the casa del mar building facing the ocean! What a beautiful sight to see! We were able to people watch, watch people fish on the pier, watch boats coming in as well as lots of Navy stuff going on! We also got to bicycle around and all behind the hotel, which was a great sight to see! Room was always clean! No complaints. We would stay here again!

    3
    « Quiet Location »

    Average hotel. Pricey for the kitchenette suite (no stove). Bed was very comfortable. Staff were always friendly & helpful. Housekeeping did a great job. Laundry on site. Great views of the marina on one side and the bay on the other side. Fished from the pier with no luck (you need a fishing license to fish from the rocks, but no license off the pier). Lots of locals fishing so was tough to find a spot most days. Lots of activity in the bay to watch, especially from the navy. Walking distance to restaurants. Much longer walk to grocery store. Needed to rent a car to see the sights. I wouldn't suggest staying here unless you have a car to get around. Would not suggest it for kids unless you are out all day & just coming back to eat & sleep. Not much for them except the pool. No complaints overall, location was a bit too quiet though.

    5
    « Fab visit to San Diego! »

    This was our base for six nights in San Diego, and I've got to say, we were barely in our room! But it was clean, tidy, super comfy bed, and a good base for the sights. There's free parking and plenty of it. You need a car to explore from here, but it's in the middle of all the places you want to be - 10/20 mins from everywhere really. There's a few restaurants nearby you can walk to - all excellent - and we ate breakfast at the hotel a couple of times, and it was nice for food and drinks. We got a taxi to gaslamp Couple of times and it was like $20 so you can get about pretty easily. I'd recommend it if you have a car and are looking for a base that's close to everywhere, but which is quiet. The cleaner was fantastic, and when we arrived there was no coffee machine in the room and our air con wasn't working, but that all got sorted really quickly with no fuss. I wrote this on my LA Best western review too but why no tea bags in the room!? Ha. One last thing - we left a mobile phone in our room and the hotel shipped it back to us straightaway - absolutely brilliant service (if a little expensive but that's Fed Ex's fault!) Thanks for a great stay!

    5
    « Excellent vacation at the BW Island Palms »

    We have been returning year after year to this hotel. We have found the quality to be consistent each time we visit. The restaurant and hotel staff are always cheerful, friendly and really make you feel welcome!

    5
    « Lovely hotel »

    The room was very clean and had modern interior. It had everything we needed and both of the pools were lovely. The staff were very friendly and accommodating. Would definitely recommend to families, couples or anyone. Tennis courts as well!

    4
    « Very clean. Friendly staff. »

    Room was located next to pool, but Manager took care of the problem. Restaurant was pricey for breakfast. Have stayed here before, rooms upstairs away from pools are quiet. Went for International Comic-con so shuttles ran 24 hrs.

    5
    « Great Family Vacation »

    Really enjoyed our three day family get together at BWIsland Palms. The resort had a very tropical feel, friendly staff, nice pool with food and drink service and a nice dining room with good food and great harbor view. Would definitely stay again. Perfect weather also helps.

    5
    « first time here - would definitely return »

    stayed here for SD Comicon. room was in newly renovated section of hotel. wanted top floor but got 1st. was actually nice. 'garden view' room was spacious and quiet. comfy bed and pillows. Server Shannon, in the hotel restaurant, makes a great LI Iced Tea and is a great gentleman who really knows his stuff. only two minor annoyances - guess they are saving energy so fyi, fridge appears to be on for 2 hrs and off for 6. food stuffs did not get cold enough. could hear door at end of hallway open and close possibly due to our close proximity to one of them.

    4
    « Great hotel with beautiful view »

    We stayed here during comic con. Check in was fast and all of the staff were very friendly. Our room had a patio with a view on the marina. The rooms are comfortable, very clean and spacious with a big tv. The only minor thing missing were complementary water (they have a vending machine at the hotel, the closest grocery store is not in walking distance) and toothbrush and -paste, but I'm sure you could request for them. You do get soap and shampoo. The hotel is located on a small strip of land with beautiful views on both sides. But it was a bit far from anything and there is no public transport nearby, so you'll need a car if you want to go explore San Diego. The hotel offers parking for 10 dollars a day, but public parking across the street is free. We took a taxi to and from the airport, which was 15 to 20 dollars with tip. Overall we had a very pleasant stay.

    4
    « Great Stay. »

    The room was very comfortable for a family of 4. There is easy driving access to tourist attractions in San Diego. The pools were greatly enjoyed. The view of the bay and San Diego is wonderful. We would definitely stay here on another trip to San Diego.

  • 5
    « ONE OF THE BEST EXPERIENCES OF MY LIFE »

    Excellent location, great service, beautiful ambiance. The weather was just right, lots of good dining places, met a lot of friendly and smiling people wherever we go. This is the second time that I have stayed here and I keep being surprised on how I love and appreciate this particular hotel!!!!

    4
    « Great views on a beautiful Weekend »

    The beginning of the stay was a bad start. Called ahead to make sure the rooms were all set. Lately there have been surprises at the front desk during my stays. Yes a surprise was in store because one of the rooms had been cancelled because the card holding the room had expired. The second room was fine with the same card. After finally seeing that this was a weak excuse for a mystery cancellation our second room was secured. After this beginning the rest of the stay was nice. From the room the view of the boats was restful and a nice backdrop. The bartender was great when we needed a drink to pick up the day. Rooms are adequate and a good size as would be expected for this price range. Good location for Ubering around the area as there are lots of great places to visit.

    5
    « Hotel was great for our San Diego family vacation »

    Rating a hotel is the hardest, because everybody has their own family needs and requirements and expectations for staying in a hotel. We liked this hotel a lot, because it was close enough for our family day trips to the San Diego attractions (Sea World, San Diego Zoo, USS Midway). Outside the hotel property is a very long bay view sidewalk, with a fishing pier and children's playground too. We didn't eat at the hotel, but we took our rental car to the nearby McDonald's and Ralph's Grocery Store, or ate our meals at the attractions or chain restaurants (Panda Express, etc). We swam in one of their two pools, and played tennis on their court.

    5
    « Wonderful Experience »

    Stumbled upon this hotel when booking our trip to San Diego. Being a Best Western property, we weren't expecting anything special, but ended up being blown away. Apart from getting GREAT value on our booking, the staff was very friendly upon check-in and gave us a free upgrade to a waterfront room. Two pools on-site were great, along with easy access to local restaurants and the waterfront walking path. I would recommend this to anyone staying in the area.

    5
    « Great hotel, beautiful room! »

    We stayed here two nights in July. Our room faced the marina. It was awesome! It had a beamed ceiling and gave you the feeling of a bungalow. Was so quiet we slept great. Super comfortable bed. The Shelter Island location is beautiful. Surrounded by water on both sides. Also liked the 12:00 checkout. The lobby is really attractive with a lovely waterfall. The restaurant was great, wonderful view overlooking the marina, delicious food. We were eating late and they turned on the outside heaters so it was really comfortable. They even offer free bicycles so you can enjoy the area that way. Loved it!

    4
    « Great hotel »

    We stayed here from 15th July til 21st July 2016. Great hotel staff are great location is fantastic away from the hustle and bustle of downtown San Diego. Close to seaworld 15 mins max and all main attractions are also around 20ins max by car. Would recommend it to families or couples looking to be in an oasis

    5
    « Great spot for relaxing vacation »

    This was the perfect place to stay for a girls trip, close enough to San Diego to make for quick drives downtown but far enough away that you can enjoy the quiet. The staff were fantastic and very helpful with any requests we had. We chose to park across the street for free instead of paying the $10 a night fee and had no problems. I would highly recommend this location to anyone travelling to the area.

    4
    « Spacious room and great location »

    Stayed here with my husband and 2 teenage boys. Loved the space and design of the room. We had a nice patio that looked out at the harbor. However we only had a partial view as a result of being on a corner room. We did request a full view bit unfortunately they were full. We did enjoy eating breakfast out there in the morning. There is a great little retro coffee shop not far from the hotel that has great breakfast sandwiches and coffee and tea selection. Better Buzz coffee shop made all our mornings good. Nice gluten free options too. Hotel was in close proximity to everything. Enjoyed stretching out in the pool...nice that it was open until 11pm. When we were unwinding at night we found our selves watching big ships come through the harbor. Lot of locals fish off the dock and stroll through area. While we felt safe in the area its not a place I would let my children stroll about alone if they were younger. You can park across the street for free wish we would have realized this as it is 10 dollars a day to park in select areas. Would definitely stay here again.

    5
    « Fantastic place to stay and wonderful staff. »

    I was truly a joy to stay here. The front desk people, along with the entire staff, were wonderful and really accommodating. Location couldn't have been better. Very impressive and can't wait to head back.

    5
    « Clean and quiet »

    We stayed for six nights, in for a wedding, and the suite we had was exceptional. Clean, quiet, housekeeping was thorough. Property has recently been updated, thus the beds were very comfortable. We enjoyed our stay and will be back. PS, park across the street for free!

  • 4
    « Very pleasant stay »

    Trip Advisor reviews plus good prices are the reason I chose this hotel (resort would describe it as well). Such a beautiful and well kept property with stunning views. Check in is at 4pm - we tried to get in earlier but it was a very busy weekend. DO NOT EXPECT TO GET IN EARLY - keep this in mind. If you do it will be a pleasant surprise during busy season. Main pool is gorgeous - love that it's open until 11pm. Night swim was great! We were upgraded to a king suite (H-218) b/c it was our anniversary. Parking was taken care of as well though $10/night is manageable. The reason I didn't give 5 stars was because of the HEAVILY CHLORINATED jacuzzi by main pool. I lasted a couple of minutes and got out itching ??. Who doesn't love a good soak on holiday?!! Oh well.... All star went above and beyond from maintenance staff to desk staff and restaurant servers. I did feel bad for the solo gal at the desk Sunday evening (7/17) with a fairly long line in front of her. She held up well - this should be acknowledged. We will be back and tell our friends. I'm a San Diego native who has many options but Best Western Island Palms hit the mark!

    4
    « Good hotel »

    Everything was good with the exception of the restaurant. poor service and terrible food. Other than that, EXCEPTIONAL place to stay. Beautiful location and friendly staff! Rooms overlook the water and short walk to the man made beach.

    5
    « Beautiful resort style hotel »

    This Best Western went way beyond my expectations. The location was great, room was awesome (2 room suite with a nice balcony overlooking the marina). We were here to celebrate our anniversary and they made us feel so welcome. They even presented us with a bottle of champagne and chocolate covered strawberries. The grounds are beautiful and the staff was exceptional.

    5
    « Relaxing getaway close to EVERYTHING »

    Stay in San Diego often because I have one child at University. This time, it was all about relaxing and having a famiy vacation. This hotel was a very pelasant surprise. The rooms are VERY spacious. The parking is very easy. The pool was heated and I was able to work out my muscles after kayaking view a view of the the harbor and boats with the sunsetting and had the spa to myself. It was as it I owned the place and it was amazing. Had a junior suite with 2 queens and a rollaway. Ask for a clear view of either the harbor or the waterway. Walked every morning before breakfast. Had breakfast in our room on the balcony. Room 542 has obstructed harbor and waterway view due to a large tree, but the tree is necessary fro shade. Other rooms face the harbor or waterway. Would definitely book again. Made this trip easy with two grown adult children. Easy access to downtown, fashion valley, Old Town, OB and La Jolla. Everything within 20 minutes or less.

    5
    « 2nd Trip Even Better Than the First »

    Everything about this hotel is good. The staff, the restaurant, the lounge/bar, the pools, the room, and (if you opt for the Marina side), the view. We went to see a concert at Humphreys, which is only a short walk away. Highly recommend.

    5
    « Excellent service »

    We recently stayed at the Island Palms for two weeks. The rooms are beautiful with many high end upgrades, and almost every room has a view. During our stay we upgraded to a suite. Hotel staff, Joey, was very helpful at getting all our luggage to the new room, and displayed wonderful customer service. I tried to tip Joey, but he politely declined and said he was just happy to help. Also, room service is delicious. Tip is already included, and the delivery staff always reminded us of this so that we wouldnt double tip! Very honest and hard workimg team at the Island Palms, providing my family with fantastic stay. We will definitely stay at the Island Palms again.

    4
    « Right on the harbor »

    Got in late (11pm) so only had time to crash and then get ready to head out the next morning on our way up the California coast. Room was clean, and walking out in the morning we had a view of the harbor and two chairs and a table to have a cup of coffee at. Only two negatives - one that someone had done a poor job with the light switches inside the bathroom and you needed to use the one outside of the bathroom to get all the lights and fan working (ding on the hotel) and the other was the party crew that came home around 4:30am and were so loud that we were woken up and could not get back to sleep. Not the hotel's fault, but you wish people would be a tad more courteous and remember that others may be sleeping at 4am.

    4
    « Great place to enjoy the outdoors »

    Shelter Island allows you to walk around and experience the marina life, the bay life and the restaurant life. We sat outside and listened to Ring Starr who was playing an outdoor enclosed venue. Was fun listening to Ringo and watching the fireworks at Sea World.

    4
    « Excellent hotel in San Diego »

    Me and my two kids stayed here for 6 nights while visiting family in the area. The short and sweet review is that this hotel is a solid choice for a decent hotel in a lovely, quaint location, with good amenities. While it has the name of a large hotel chain, it doesn't have a hotel chain feel to it, which I appreciated. This hotel has character and embodies the relaxed vacation vibe of the island. Here are the details: LOCATION: Shelter Island is in Point Loma. The "island" itself offers a relaxed resort town feel, with beautiful views, a walking path, park, and a handful of restaurants. The area of Point Loma just off the island is not so nice. That said, there is a Ralph's nearby for food (more on that later), a path along the waterfront for runners and cyclists is not too far away, and everything is an easy drive. I loved being outside of the downtown area and found the location to be ideal for us. ROOMS: We stayed in a 2 queen junior suite in the Casa Del Mar building (room 415). We had the main floor facing the bay/parking lot. Normally, this is the less desireable view, but as we were at the hotel for 4th of July, we got an excellent view of the fireworks from our patio. I thought our room was perfect got us. It is a good size with plenty of room for a family. The separate kitchenette/dining room made it feel more like a studio apartment than a hotel room. Housekeeping did a phenomenal job of keeping our room clean. In the kitchenette, there is a small fridge, microwave, coffee maker, cupboards and drawers with some basic utensils and dinnerware and kitchen table with 4 chairs. We also had a toaster and blender in our room. Beds were comfortable. All in all, the room was comfortable and clean and met our needs. FOOD: The hotel has an attached restaurant, Blue Wave. I was very underwhelmed by this restaurant and this is really the only negative for this hotel. The restaurant offers sit down meals (both for hotel guests and those not staying at the hotel), pool service, and room service. I ate there for lunch and dinner on the patio, and enjoyed drinks by the pool. I find not have room service. My experience was that staff were friendly enough, but service was unreliable. We waited what seemed an eternity for our lunch bill, only receiving it when I finally went to the bar to request it. As well,on July 4th the staff were obviously run off their feet and I ended up being incorrectly charged for another party's beer. Understandable given the chaos with the number of people present, but still unfortunate. The food is pretty bad. The kids' Mac and cheese costs $6 and is a small serving of boxed Kraft dinner macaroni with the telltale neon orange sauce. My son enjoyed it, but $6 is WAY too much for a bowl of packaged chemicals I could have microwaved for him in our suite. The kids' pizza looked OK and was enjoyed by my daughter. The dinner menu's grilled vegetable main dish is a joke. They charged me $18 for a few unseasoned, grilled zucchini, patty pans, and baby carrots on a little dollop of purreed red peppers. The dish should be listed as a $10 appetizer. Fish taco was OK but nothing to write home about. As food options are limited on shelter Island, and the restaurant is an overpriced disappointment, I was very happy to make use of the kitchenette facilities in my room. We had breakfast and most lunches covered. We even purchased a cheap, portable BBQ and cooked dinners over at the park across the street. Cheaper, yummier, and made for a festive Independence Day as we mingled with what seemed like 1/2 of San Diego who descended on the island for July 4th. AMENITIES: We loved the pools and hot tubs, and enjoyed them every day of our vacation. Towels ran out at times, but it never seemed long before they brought a fresh supply. My sister made use of the onsite laundry room. No complaints. STAFF: For the most part, the staff were courteous, helpful, and eager to please. When we were building our portable bbq in the room, maintenance let us borrow his screwdriver and even offered to help. My only issue was at check out when they tried to charge me again for the drinks by the pool on July 4th. Somehow it wasn't entered into the system that I had closed my tab. This was the tab that included an additional drink that no one in my party had consumed, so I had already overpaid. I was left standing there with a front desk clerk who made it clear she didn't believe that I had paid as she went through all the restaurant's receipts. This ended when a colleague of hers instructed her to stop and believe me if I said I had paid. I was grateful for his intervention as there was no way I was going to pay twice. This was over a $25 dollar tab when I was checking out after spending almost $1700 for my week's stay. All in all, we really enjoyed our stay and would definitely return the next time we go to San Diego.

    5
    « A Quiet Gem »

    Best Western Island Palms is located on Shelter Island across the bay from Coronado Island. We loved it's quieter setting and our third floor rooms, with a balcony facing the bay, in the hotel's newest building. (Rooms on the opposite side of the building faced the marina.) It's location was a welcome respite from our busy daily tours to the zoo and other San Diego attractions. We used Uber every day with great success and less cost than renting a car. Everything at Island Palms was clean and well-maintained and the staff was most helpful. The hotel is family friendly, yet still appropriate for "oldsters". An on-site restaurant was close to one of two pools. Our daily breakfast was individually prepared and very tasty. Room service and pool service is available. We would most assuredly stay at Best Western Island Palms again and highly recommend to others.

  • 5
    « best holiday »

    We have stayed at this hotel many time for the 4th of July celebrations. The staff are friendly and courteous. We love the large rooms, kitchenettes. They have two pools and a marina for those of you who boat.

    5
    « Great hotel - clean and good location »

    I recently stayed at this hotel for a few days for a business trip. The staff was always very helpful and nice and I was so happy to have such a clean room to come back to! The hotel is right on the bay, so I loved taking walks around sunset, and it is near a lot of restaurants. I was very pleased with this hotel and would definitely come back again.

    4
    « Nice hotel and great location outside of the city »

    The view of the marina is beautiful and the harbor across the street provided a great spot for walking or relaxing and people-watching. A short walk from the hotel to the bus stop made traveling to the city from the island very easy. For a $7.00 all day pass, you can take the bus and trolley (actually a train) all throughout San Diego, much easier than driving and parking. The hotel was a less expensive option than staying in the heart of the city. The room was secluded and very quiet, although the bed and pillows could have been more comfortable. We didn't eat at the hotel, but the food at hotel bar was good. There is a great local place, within walking distance, called the Point Break Cafe, that I would highly recommend for breakfast...great food and huge portions. They have a great Happy Hour as well. Overall, a great place to stay especially if you're looking to be outside the city, but not too far from major attractions.

    5
    « Friendly and Lovely »

    We booked this hotel based solely on location--steps away from water. The truly great service, lovely grounds, and easy experience made it even better. Nice pool area with a view, great walking paths. Our room with a patio off the front was a tight fit for two queen beds--the door barely cleared the mattress--yet I can't even complain. A truly relaxing experience.

    5
    « Outstanding! »

    I cannot speak highly enough of the hotel and its staff. On arrival last week, it soon became apparent that our booking agent (booking.com) had let us down by failing to confirm a change of date with the hotel, which was subsequently fully booked. This was in no way the fault of the hotel - but they went out of their way to make things right by arranging alternate accommodation for the first night, upgrading our room to a fabulous suite overlooking the harbour on our second and third night, and with personal touches such as a bottle of wine waiting for us - and a fruit platter in the fridge. All small things, but they make such an impression. The hotel itself is beautifully situated, the staff are charming and helpful (especially Austin, front desk), and Shelter Island is at once removed from the bustle of the city - and yet only 10 minutes away by taxi. We'd come back in a heartbeat!

    4
    « A favorite! »

    We stay at the Island Palms frequently, and always enjoy it. The location on Shelter Island can't be beat! While the property is an older one (as all the Shelter Island properties are), we find the rooms are always updated, clean and comfortable. Our preference is for the rooms on the marina side of the property, however on this visit our room faced the bay. We had a nice little patio with table and chairs, which was a nice place to relax at the end of the evening and enjoy the city skyline. The room was slightly tight on space, but still nice, and the bathroom was very large with a well-lit shower. The hotel staff are very friendly, and the hotel's bar and restaurant (Blue Wave) are very nice as they overlook the marina. The food in the restaurant was okay, but not as good as in years past. Overall, a great hotel that we will return to again and again!

    4
    « All you need in a hotel. »

    Great location first of all. Its close to all the tourist spots and to downtown. Just 5mins to Rosecrean street where you can get all the stores: laundry, banks, bakery (marvellous muffins). The rooms are huge, clean and nice. Comes with coffee machine, microwave. It has 2 swimming pools and a tennis court. Just park and walk to your room. Had a restful and happy stay.

    5
    « Outstanding Accomodations & Service »

    Beautiful Hotel, clean grounds, friendly and helpful staff, clean and well kept rooms, teh Hotel Mgt staff is very approachable and helpful in arranging our stay, making changes or any othr needs we hd during our stay. We expect to make this Hotel our San Diego destination Hotel when we are in this area.

    5
    « Relaxing getaway »

    We love this Best Western on Shelter Island in San Diego. It is very clean, beds are super comfy and rooms are so very nice as well. Friendly staff, good food in the restaurant and excellent views from most all rooms.

    5
    « Great »

    Doesn't get much better than this. They are next to paddle board rentals and have their own tennis courts. We have stayed there many times. it is the perfect get away for my wife and I. We will be back soon.

  • 4
    « VERY QUIET AREA »

    Wonderful suites, great for families traveling. We stayed for an entire week and spent most of our days in town or the surrounding areas. This was a great quiet spot for the evenings, a great place for us to relax at the pool and hot tub after a long day out. Danny and the front desk staff were very helpful, and the cleaning staff was fantastic. This is a great place for an extended stay or a quiet vacation, not if you want to stumble from Gaslamp bar to your hotel. Highly recommend for the updated rooms and serenity.

    5
    « Excellent location and value »

    I took my family of four here for a 7 day vacation. The hotel management and staff were excellent to work with. Front desk employees were all friendly and kind. The cleaning staff did an excellent job. They showed great attention to detail and provided extra coffee, sugar and creamers when the saw that i was a big coffee drinker. Extra towels and blankets without having to ask as well. The location is amazing. Shelter island is quiet and beautiful. Peaceful walks at night. 15-20 minute drive to most places in traffic. I highly recommend and hope to be returning next year if possible.

    4
    « Another Hidden Treasure »

    Clean, quiet and comfortable. I enjoyed my brief stay at the Best Western Island Palms, on Shelter Island in San Diego, CA The location of the hotel sets between two bodies of water and offers an exquisite view of the marina, and the Coronado Bay Bridge. The entire stay was comfortable and extremely relaxing.

    5
    « Stay vacation »

    I'm a tech here in San Diego and Shelter Island is my area. I work in this hotel all the time the staff are friendly and helpfull. So we wanted to do stay vacation this is where we picked. We got a suite and just had great time. Humphreys is within walking distance and there always having live music. We had dinner in island palms restaurant one night it was tasty. Then the other night had dinner at Humphreys and they let you in concert with no cover if you have dinner.There dinner was also great had the filet. Had great time walked back to hotel after. There's a great walking/biking area all along the harbor. Two nice pools, jacuzzi, bar. We went to happy hour at Jimmies World Famous Bar had a lot of fun talked to some people there pretend like we were tourist it was fun. Island Palms just got done doing a remodel the place look great. This is only about 10 or 15 min. From downtown and gas lamp is the hottest party area in San Diego.

    5
    « Well worth the points! »

    I loved this hotel! We stayed on points for our 28th anniversary. We received an upgrade and had a larger, lovely room with a view of the marina. We ate breakfast on site both mornings, which was quite good. The staff was very attentive and the accommodations, especially the bath were well-appointed. I would definitely stay again.

    5
    « Awesome hotel! »

    The check-in and check-out process were seamless. The staff was VERY friendly. The property is gorgeous! The room was spacious and comfortable. Waking up to the view of the bay was a great way to start our day!

    4
    « Fab »

    Stayed here two nights while travelling fantastic hotel with great food n drink and reasonably priced overlooking the harbour rooms were lovely tidy and modern pool was really nice and looked after couple of restaurants near by too within walking distance

    5
    « Another great hotel »

    This hotel was fabulous. Our room was so spacious and had all the amenities you would require. It was very clean and staff were helpful and friendly. It is a large resort though so there may be a lengthy walk from reception to your room if you have no car, however it is worth it. As a family with an 8 and 5 year old we would definitely stay here again if in the area.

    2
    « Just ok. Not worth the money. Lots of young children with families. Seemed understaffed »

    we switched rooms because the air conditioning did not work and it smelled like body odor, only to arrive in the new room where both the fan and air conditioning did not work. The breeze comes from the bay side, not the marina side where we were, so it was hot and stuffy. The pool ran out of towels for a very long time and we never saw the wait staff who supposedly were waiting on the pool area. So no drinks or food poolside! The bed sheets were rough. Mediocre cleanliness. The staff were nice but the place did not run like a well oiled, or even partially oiled machine. Not worth the money. We checked out early and went to a beach hotel.

    4
    « Wonderful View »

    We had a marina view room and the view was wonderful. A very relaxing environment. The pool was fun and also had views of the marina. The room was nice and the toiletry items smelled lovely. We had trouble sleeping though. The bed was lumpy and hot and the room only had an air condition wall unit. It could not keep up with the heat and humidity. We stayed during a heat wave though. Overall we loved the hotel.

  • 2
    « Musty odor »

    We moved from our reserved room due to a strong, musty odor. Our 2nd room sprang a leak from overhead air conditioner at approximately 3 am resulting in soaked carpet, purse and pair shoes. The staff was very gracious and offered to comp our breakfast. Unfortunately, this experience is very similar to one we had several months ago at the same Best Western. It won't take a third time for the lesson to stick.

    5
    « Great stay! »

    We stayed for 2 nights and everything (bed, room, bathroom, amenities, pool, breakfast, room service, service, ...) was great! Check in was quick, our room was very tidy and spacious. We ordered breakfast room service and everything was hot and really delicious. By car you can reach Downtown and other attractions within 15 minutes. Our only regret was that we couldn't stay longer!

    4
    « Family Vacation »

    This is an absolutely beautiful hotel that looks out over the marina and the bay. The pools are great, it's across from the park and pier and a great location for families. The rooms are big, especially the Jr suite we stayed in. There was a dining area with cups, bowls, silverware, small fridge and microwave. The bathroom has a,separate vanity area from the shower and toilet which is very helpful. I took away 2 stars for the mattresses which are very uncomfortable and housekeeping. We stayed for 6 nights so sub par mattresses really impact your sleeping and therefore your whole vacation. This is a great hotel and I hope they change their mattresses to match the beauty and cost of the hotel. Housekeeping is strange and frustrating and also impacted my sleep. The first morning, they woke up the entire room at 9 am which was rough because we were out until 2 am. We asked them to come back in the afternoon. That night, there was a,form on our bed asking for our housekeeping preferences. We checked full housekeeping every day in the afternoons and wrote in that it was for our entire stay. Next day no problems and the form was not in our room. The next day we were again woken up at 9 am. There must have been a miscommunication with my husband because we only received towels for the next 2 days - no beds made or trash taken. The next day we were woken up at 9 am. I don't know how you get it worked out but I'd talk to the front desk when you check in. The staff is super friendly.

    5
    « Nice hotel »

    We have been meaning to stay here for some time and finally got around to it. Very nice room in "Casa Marina". 3rd floor overlooking San Diego bay. Nice balcony where we sat watching boats and ships go by. Very, very friendly staff! The restaurant looks out on all the boats in the marina. Across the street is a park with a beach on San Diego bay, and a sidewalk that u can walk as far as downtown if you like. This is a great place to stay.

    4
    « Wonderful location close to all amenities, from down town to the beach »

    Great first floor room, clean, large comfortable bed, great sitting area and balcony overlooking the bay. Staff were helpful and pleasant throughout. Corridors could do with a makeover and more light.

    4
    « Wonderful Location, Clean Hotel, but Not for Light Sleepers »

    My family and I stayed at the Best Western Plus Island Palms Hotel in June of 2016. I've been to San Diego many times, but never visited Shelter Island. What a cool place! The hotel is located right across the street from San Diego Bay near the boat ramp, where you can watch fisherman heading out in the morning and returning in the afternoon. The view across the bay of downtown is amazing. The hotel itself has obviously been recently renovated. It is clean and well-maintained. The beds were very comfortable. We were in a corner unit on the first floor facing the marina. It had an amazing view. The only real issue I had was with the A/C unit. Although it had been updated, it was an old-fashioned window unit. It was very noisy and didn't sufficiently take the humidity out of the room. The staff was very accommodating. They sent an engineer to check the unit and he said it was working properly. Opening the window made the room much more comfortable, but because we were in a corner unit next to the stairway, our neighbors had young children screaming and running up and down the stairs, so it was too loud to leave the windows open. :( I am a very light sleeper, so I didn't get much rest while we were there. Upon check-out, the desk agent (I wish I had gotten her name because she was so friendly and understanding) gave me a generous discount on our last night's room rate for the inconvenience, which was very nice. I think if we had been in a second-floor unit in the middle of the building, it would have been better. If you are looking for a clean hotel in a wonderful location, this is a great spot, as long as you are a deep sleeper.

    5
    « Vacation »

    This location and hotel were wonderful with incredible views! The staff were very professional and friendly. The room was very clean and modern. My room was facing the bay and it was so relaxing watching the ships..vessels and sailboats go by. Will stay there again...totally worth it!

    5
    « Stay here (if you have a car) »

    We stayed 3 days on Shelter Island in this hotel. Our room was lovely and we had a nice view from the balcony. The hotel's Restaurant, Bar and grill is a beautiful spot to enjoy a Glass of wine. We spended a remarkable time at the hot tub/Whirlpool which has a great view too. Shelter Island is a quiet area, you should have a car available.

    5
    « Relaxing, Quiet Area with Great Bay View & Harbor View »

    This hotel is placed near center of Shelter Island. The Best Western title gets you a little lower price, but the quality is still great. The location is ideal for enjoying the Bay, trying a variety of bars & restaurants, and fairly close to the main features of San Diego. I looked up 2 Queen rooms and found this one for $225, it turned out to be a junior suite but quite large. Excellent size, Plantation shutters opening on to a balcony, we could even store our bikes in here overnight. We enjoyed biking around, visited Bali Hai, Pub Crawled, and sat in the park overlooking the water. The rooms are clean and staff are great. Con: Parking is limited, usually you get a parking pass for 1 car only. The other cars have to park across the street in a public parking area.

    3
    « Beware of noise »

    STAFF WAS AMAZING at fixing all of the problems with the room except the NOISE! Walls seemed thin and there was so much noise in the morning mainly from people going in and out in the hallway and the noise from the trash collector. We had complained to them about the noises but its nothing they could control. Also, we had to on multiple occasions get our room key replaced because they would stop working on the doors.

  • 4
    « Relaxing place to stay »

    This hotel is not in the center of the action in San Diego. For that, you'd probably want to pay twice as much to stay in the Gaslamp Quarter. But this hotel is close enough to be fairly convenient and removed enough to be a relaxing visit. There's not a great deal to say about the rooms. They are standard, mass-produced American hotel rooms. Beds are comfy, rooms could be in Cleveland. It's an older hotel and perhaps a bit of wear and tear shows, but it is clean and quiet, the employees are all polite and helpful, and it's a good place to lay your head at night. What IS worth five stars is the wonderful exterior. The gardens are lush and fragrant, and only in San Diego would you have this extraordinary view of a marina just in your back yard and a hill across the way full of wonderful homes. I would happily stay here again simply for the view and the great walkway along the marina. No matter what else you have planned for your day, get up early and take a walk along the marina -- you'll hear the echoes of "Reveille" playing at one of the many San Diego Naval stations.

    5
    « San Diego Vacation »

    This hotel on Shelter Island is perfect for a quiet getaway in a big city. The hotel faces the bay on one side and the marina on the other. It is a beautiful location and a beautiful hotel with two pools and a tropical atmosphere.

    5
    « Fun vacation »

    We were happy we choose this hotel especially my wife as it fit her demeanor. Not fancy but very efficient with a good central location for trips to downtown, the beaches and La Jolla. In fact my wife says we can book this hotel again when we return.

    4
    « Great place to stay »

    We were delighted to find this great hotel--right on the water, and at a very reasonable price. The room was very nice--older, but very nice and very clean (clean being a big deal to me). The harbor was lovely and it was such a treat to be right on the water.

    4
    « Great place to stay »

    My husband and I stayed at this hotel for about 4 nights. We have never stayed on Shelter Island and were here for a wedding. This hotel is a great place to stay. It is a very large hotel. Not sure how many rooms, but the property space is huge. There are only two floors and we stayed on the lower level. The room was very comfortable and spacious. The fridge and the a/c didn't feel like they were working properly when we fist got to the room, but was immediately fixed upon my request. There is only one thing I would complain about, and that was the carpets. Both of my boys had their shoes and socks off the entire time and each day their feet were black. I informed the manager at check out and he apologized and said they would have the carpets cleaned and appreciated me letting him know. We did not have a view, but would of loved to have a room with a view of the bay. We only got to look at a hedge which blocked the parking lot. :) Its a short drive to downtown and not that far from the beaches. Great place to get away from all of the crowds. You do have to pay for parking. There is street parking but there are signs that you cannot park there between 3:30am-4:30am.. Not sure why.. I asked for free parking upon check in and was given it. I figured it can't hurt to try! :) We never made it to the pool, but the area looked clean. I would definitely stay there again!

    5
    « Fantastic hotel »

    Fantastic hotel! Beautiful property and comfortable room. Highly recommended! My wife and I celebrated our 24th anniversary in San Diego and this was the perfect spot. We would return again and again!

    5
    « Great Hotel »

    My Boyfriend & I Love this place the Staff is friendly and the hotel rooms are clean, The hotel location is near to everything yet you feel like your on an island with the harbor surrounding, we love this place!

    5
    « I love coming back to this hotel year after year! »

    On Shelter Island close to the airport and downtown. I love how laid back the island is, not tons of traffic like in the city but a 10 min drive to Old Italy or the Waterfront downtown. The hotel staff is always welcoming and does their best to honor requests. We prefer the Marina/pool side, vs the parking lot and road. Lounge is quite small but a lot of fun and the food is very good. We ate breakfast most mornings at the hotel and it was not included in the cost of our room. There are two pools, one by the Del Mar wing which is where we usually stay. This year they were refurbishing the rooms near the front desk and restaurant some of which were off the other pool, it would be nice to book one of those if traveling with children.

    4
    « Perfect view ?? good location »

    Our room very comfortable and clean ..It isvery important point our room view very nice ...Shelter Island very special location therefore youcan choose this place..there is a free wifi in hotel . Staffs not friendly but everything is good .you can prefer this hotel .

    5
    « Great stay! »

    Spacious rooms and toilet. Great marina views. Offers complimentary bike services during the day too! Great! Hotel is tucked in at shelter island. Traffic is better around here. Scenic view whilst driving in the area. Friendly and helpful staff :).

  • 5
    « Beautiful hotel and great location »

    We saw this hotel online while driving to San Diego...Called the hotel to check for availability and the staff immediately found us a room even though the hotel was almost full and it was late in the day...They held the room until we arrived...Staff were extremely friendly upon check-in and check-out...Our room and patio outside the backroom looking at the marina was beautiful...We will be flying to San Diego again in the near future and will be staying at this hotel once again..We stayed in Room 418. Excellent hotel.

    5
    « Great getaway! »

    My fiancé and I wanted to have a quick alone weekend. On his return from deployment and decided to check in late one Friday night for a 3 day stay. we made our way to their restaurant the Blue Wave for Dinner. The food was superb and not outrageously priced. Had drinks in their bar afterwards. All the staff we interacted with were pleasant and made our stay even better then expected. The stunning Villa room was terrific we had a gorgeous view to the yachts. The hot tub and the pools are amazing the housekeeping staff was awesome. This will always be our secret oasis THANK YOU Best Western Plus continue having much success. ????

    5
    « Great Hotel & Great Location! »

    My husband & I recently celebrated our wedding anniversary at Island Palms. We have stayed here for previous anniversary celebrations and will continue to do so in the future! Shelter Island is a great location, right on the bay! We always enjoy walking along the harbor & watching the boats come and go! The staff at Island Palms was amazing, especially Brenda! She was very accommodating and even arranged a surprise for us in our room--chocolate covered strawberries and champagne for our anniversary!!

    5
    « Excellent »

    Fifth visit to this hotel in the last 18 months, it was enjoyable and satisfing as on previous visits. Upgraded to a suite this time, very comfortable and well equipped - pity I was only there for one night. Looking forward to my next stay at this hotel.

    5
    « Our 33rd year anniversary »

    My husband and I celebrated our 33rd wedding annivesary overall service was excellent. We rode bikes which was provided by the hotel. The Blue Wave restaurant were we had our breakfast was so good and beautiful service by the waitress We enjoyed our stay very, very much. May God bless the people who works there.

    5
    « Best Western Island Palm »

    This is a great hotel. Very pleasant stay and nice atmosphere. My room faced the Marina which was a nice view. Room was large and very clean. Bed comfortable and good Wi-Fi connection. Good restaurants nearby. Nice walking sidewalks for morning or evening walks along the bay.

    3
    « Bad internet but otherwise nice »

    stayed at Island Palms as an alternate to downtown hotels during a convention week where little was available in town. Found the hotel to be as advertised. Had room facing marina and it was comfortable and quiet. Good beds. Cramped space in room but nice to have frig, microwave and nice big tv. Wireless internet service was terrible. Almost like having none available. This is an important item to us, so it tarnished our overall experience here. Restaurant food was very good for breakfast, and not more expensive than most hotels. Parking is scarce, and they charge $10 per day for the privilege of trying to find a space close to your room. And you will need a car if you are visiting anything near downtown. Hotel is a bit isolated and hotel does not provide transportation. Everything was pretty much as advertised except for the wireless service.

    4
    « Great location. Peaceful view. »

    We just loved this hotel. Everything about it is inviting and restful. The view is lovely out onto the harbour. All rooms look over the water due to the location & design of the building. It is very peaceful & serene. A real soul restorer. It is in a great spot for exploring San Diego. Close to all major attractions and freeways. The rooms are older but well maintained & very clean. The beds are comfortable. The food is really good. We dined in the restaurant and ordered off the lounge menu and it was well priced, tasty bar food. We also did the in room breakfast which was a massive serving size and very tasty. All the food appears to be home made and is very well priced. It has an outdoor heated pool and spa and even though the weather was cool we made good use of it. I would definitely stay here again as its a great place for couples or families.

    4
    « Nice location »

    Really nice hotel, looks out onto the bay oneside the maruna the other. The bar and resturant staff were really friendly, even though they had a surgery program on in the bar on their big tv's by mistake. Breakfast was really fresh and tasty and you could buy tickets for the zoo there at a discount rate which saved a lot of time. Overall worth a little extra cost.

    3
    « Nice hotel with some issues »

    In celebration of our 30 year wedding anniversary we booked the Best Western Island Palms for four nights. We wanted to stay here because we met while living in San Diego and were married in Kilauea, Kauai- so this seemed to be the perfect place that had those two memories together. Although we thought it was a bit expensive, we got the King Suite in the Casa Del Mar building. We checked in on 14 May and requested a bellman help us with our bags (we were on the 2nd floor and there is no elevator which we knew from reading up on the hotel) and we quickly had a bellman help us with our bags up the stairs. Going into the room (512) we were pleased- the view was amazing! The television was new and had great reception. We did have an issue with the room temperature. We called the front desk and a maintenance person was there shortly after. He said it's supposed to be controlled by the wall setting but that wasn't working. He set the living room air conditioner to what we wanted and we came to realize later that the bedroom one had the same issue. Not wanting to bother him again and not really needing air conditioning (temps in the high 60's) we just opened the door for fresh air if we wanted it. The room was very nice with a separate bedroom and two bathrooms. We felt the amenities were nice although no shower cap was in the room. I don't usually take one when I travel since most hotels provide them. I probably could have called down to the front desk and gotten one but chose not to bother. One thing we really liked was that they left a card in the room asking what time you would like to have your room cleaned the next day and whether or not you needed extra towels, pillows, etc. Every staff person we dealt with was very pleasant. On May 15 I went to the front desk for something and discovered a letter from the General Manager stating that beginning May 16th they would be doing tree trimming. We live in the Pacific Northwest and have a lot of trees on our property and recognize the necessity of keeping them trimmed for both aesthetic and safety reasons. We discussed whether we should consider changing hotels because of this but decided it would be a lot of effort to change hotels and that probably they would do most of the loud things later in the day. WRONG! On Wednesday morning at 9am we had a chain saw running about 20 or 30 feet from our bed. And it was LOUD! I realize that most people are up and out by that hour enjoying all that San Diego has to offer, however since we lived there for many years all we wanted to do was sleep in and relax. Forget that! In addition to the chain saw noise the workers were yelling instructions at each other. I'm guessing they were wearing ear protection (as they should be) but between the chain saw and the yelling our final morning was completely ruined. When I mentioned this to the lady at the front desk (I believe her name was Kalani) she was very apologetic and offered to buy us lunch. Since we had to return our car and get to the airport I stated we didn't have time for lunch there. We had eaten at the hotel earlier in our stay so she gave us a $50 credit for that. That was nice of her, however I still feel that when a room is costing $267 a night you have a right to expect to be able to enjoy it until at least noon. She did say if I wanted to talk with someone else about the situation and my unhappiness with it that she would find a manager. At that point we had to get our rental car back so I just said ?no thanks? and moved on. It's unfortunate this special trip for us had such a dismal ending. Although they probably didn't know about the tree trimming when I booked the hotel in February, I feel they should have told us about it when we checked in on May 14th as they certainly knew about it then. At that point we may have looked at going elsewhere, but once we were checked in and unpacked, etc., it was just too much trouble to go to another place for a possible problem.

  • 5
    « Hotel lives up to its name »

    We stayed for four nights in a studio type apartment. Instantly relaxing location, always feels good to be surrounded by expensive boats. Easy access to city and other attractions. The welcome was warm, we were accommodated straight away, even though we were early for check-in. The accommodation was excellent with view of marina. The kitchenette was well equipped. We were short some utensils such as bottle opener and kitchen knife, but these were provided readily on request. Lovely walk along the promenade. Very helpful staff. Easy parking

    4
    « So peaceful »

    We enjoyed our stay in the case del Mar building. We had a king room on the second floor facing the marina. Slept with the windows open. So quiet and peaceful with a great view. Room was spacious too. Only problem was lift was not available so had to lug suitcases up the stairs. Pool and jacuzzi overlooking marina were gorgeous. Pool was a little cold but they turned up the temperature when we told them. Price was high when we stayed and had to pay for parking but we would stay again if we got a good deal. Marina view was worth the extra cos other rooms face the car park. Room came with microwave, mini fridge and coffee maker which was nice. Oh, pillows were too soft but that's the only negative

    5
    « A terrific location to enjoy San Diego From »

    San Diego has many attractions to keep all visitors entertained, from the Bay and beaches, to the mountains. With such rich choices I found Island Palms the ideal location for a San Diego visit. Easy access to attractions, yet a quiet retreat for the evening. After many stays at Island Palms, it remains my first choice for visits to San Diego.

    5
    « An Awesome Hotel »

    This hotel not only met all of our needs, but was an exceptional value. The close proximately to the water made for an enjoyable stay. We have a 20 month old girl and the hotel staff gave us a crib to use which was an added plus. I would highly recommend this hotel to anyone wanting a good value in the San Diego area.

    5
    « Shelter Island Palms »

    Three building facility on Shelter Island adjacent to a Marina. Has a room with Marina view that was small but well kept. Facility has an outdoor pool but we didn't use it because of the weather. Parking is tough on busy days(there's a charge) but a free parking lot is across the street. Restaurant is fair with a decent breakfast and dinner menu. Ate there twice for breakfast and one dinner. Service was okay. Barmaid was excellent during my stay, constantly hustled. Overall, nice place to stay in San Diego

    4
    « Beautiful harbor side Hotel »

    The Island Palms was a great place to stay during a business conference. It has a large frontage right on the marina so there are beautiful sunsets and the views of the marina are fantastic. The landscaping is top notch, with palms and yuccas and aloe plants all over. The hibiscus plants were in full bloom and there were honeysuckle plants with incredibly fragrant flowers used as ground cover all over. The room itself was very nice. The bathroom looked like it was recently redone, with new tile and a spacious shower. The carpet was a little worn, but everything else was very nice. The only downside is that the prices for the restaurant food and bar were a bit high - beer was $7 a pint for local craft brews and a two egg and ham breakfast cost $13. It was nice sipping my beer out on the deck, watching the sailboats and Coast Guard helicopters and pelicans, though.

    5
    « Perfect Location »

    Got a great deal on Orbitz and thought we'd check out this place. Location on the water, near the airport and downtown is perfect. Lot's of things to do and things to see. Wish we could spend more time here

    3
    « Very Pretty as the Sun Sets on the Marina »

    Nice Best Western, convenient to popular attractions. I saw 2 swimming pools and 2 hot tubs, there may have been more. There was a nice fireplace near our pool, which was thoroughly enjoyed along with some cocktails after a late night swim. The hotel bar/ restaurant was very nice, it offers inside and outside seating options and provided a nice view of the boats & water. Zip Cars available in the area, bicycles available for rent. There is a public beach/dock/ fishing area right across the street. Our room was fine, very clean and things were in good shape. Bed was super comfy, pillows were fluffy too. The air conditioning unit in our room had some kind of issue and shut itself off one day, when we got back to the room it was about 900 degrees in there, ugh! The business center was small, but operational. The Front Desk staff were all amazing, and very helpful with restaurant and recreation suggestions and also speedy transportation.

    5
    « What a great location! »

    This was a great hotel in an amazing location! Across the bay you can see the San Diego waterfront skyline, especially stunning in the afternoon sun and night. Out the back of the hotel is a wonderful marina, so beautiful and peaceful. Incredible view. The room was spacious and the bathroom had a heavy door that really separated it from the noise of the room. The walkway along the back is a delight. No free breakfast, but the restaurant on the marina side had good choices at two price points. I will recommend it to anyone going to San Diego. 5 minutes from the airport and a quick easy ride in to the city.

    5
    « 15th Anniversary trip »

    Very nice hotel on the marina. Pool, hot tub, bar, restaurant and room service. Reasonably priced for the quality. The best part was our unexpected upgrade to a Suite! It was our own private oasis overlooking the marina. I could have stayed forever. Thank you to the amazing front desk crew who made it a perfect getaway!

  • 4
    « Extremely relaxing »

    I spent the best part of a week at the Best Western Island Palms and must say I thoroughly enjoyed by stay. I had a room in the newest annex a bit away from the main building, facing the marina. The room comes with a small balcony overlooking the marina. It was a joy to sit there in the morning when getting ready and to unwind a bit in the evening with a cold drink - seeing the boats and hearing the sounds of the marina and the birds. The rooms are a tad simple in their decor and finish quality, but to be honest it does not really matter in such a nice surrounding. The main building can be reached within a couple of minutes, walking along the marina. I loved this walk to breakfast most as a daily ritual as it oozed holiday feeling. Breakfast was served at the restaurant next to the small pool. Service and quality of food were excellent. Top marks here. However, the pool itself is a bit of a downer. The hotel tried to portray this in some kind of tropical Polynesian style, but unfortunately it looks too out of place, too much grey concrete. There is a second pool sort of edging into the marina what has a very atmospheric fireplace, but again feels too grey all in all. Slight loss of marks for this.

    5
    « Great location and Amenities »

    Love the location of this hotel on Shelter Island - surrounded by marinas and the bay. Great food in the restaurant and an awesome Happy Hour at the bar. Lots of friendly people staying there and especially the friendly, helpful staff. Two pools and two hot tubs. We hit the hot tub late night even! Couldn't be more pleased with our stay. Will definitely stay there next time we're in San Diego!

    4
    « Great View, Friendly Staff »

    I reserved a mini-suite for my wife and me on our trip to celebrate our 40th wedding anniversary. When we arrived (quite early) we were told the room was not yet ready but they would notify housekeeping that we were there and have them clean our room as soon as they could. They said they would call us when it was ready. One thing I did not notice was the check in time was 4:00 PM, not 3:00 PM like almost all the other hotels we frequent. We sat outside looking at the marina for a while then had a light lunch at the on-site restaurant. We then inquired about the status of our room. It was not yet ready. We sat in the lobby for about another 10 minutes before we were called to the desk to get our keys. The wait was well worth it. We were upgraded to a full suite on the second floor with a great view of the marina. This was a very nice touch that we really appreciated. We did have some minor disappointments, however. There was a $10 per night charge to park our car. This was not a lot, but a bit of an annoyance, none-the-less. Second, the mattress must have been relatively old because both sides sagged - not a lot, just enough to notice. Also, every other Best Western brand hotel at which we stayed offered a complimentary breakfast. This one did not. This did not bother us too much because we really like to try as many different restaurants as possible during our travels. This afforded us another opportunity to try another locals favorite. We would definitely stay here again and now that we know the ropes, we will probably thoroughly enjoy our stay.

    4
    « Second stay at Best Western Island Palms »

    My son and I stayed at the Best Western Island Palms in early May 2016. This was our second stay at this hotel in the past couple of years. On our first trip we stayed in a second floor room and this latest trip we had a first floor room. I felt we got a better value for our money during our first stay as the second floor room was much larger, had several windows (light and airy!) and a balcony. Overall, we really like this hotel and we love the location! When booking, I HIGHLY recommend you request a second floor room as I will be sure to do if we stay again.

    5
    « Great stay everytime! »

    The room suites are clean and spotless. The views of San Diego harbor and Point Loma are awesome. Great stay every time. We stay on Saturday nights before the san Diego Chargers game on Sundays. Their bar is nice also.

    5
    « Would definitely stay there again »

    Would definitely stay there again. This was one of the few places we have stayed where we had no problems. I would suggest staying here to anyone who wants to be next to the water. Very close to everything and easy to get to. We will definitely stay here in the future.

    4
    « Decent stay on harbor »

    Not much to do here, but nice quiet getaway for couples. Nothing to do for children other than the pool and maybe go for a walk on the beach! Not sure I would stay here again unless I was going to a concert at Humphrey's.

    5
    « Lovely harbor hotel »

    We just finished a 3-night stay. This is the second time our family has stayed here while accompanying my husband on business. This visit we stayed in a room with two double beds (2 adults, 2 teens) just off the parking lot. Generally we don't get amazing rooms since my husband qualifies for the government rate rooms which are typically the cheapest. The morning after our check-in the sink in our room started clogging up and then backing up. The maintenance man, Simon, came right away and worked for 15 minutes to try to clear the clog. It became quickly apparent that it wouldn't be a quick fix and he asked if he could ask for us to switch rooms. The hotel manager, Danny, called right away and offered us a better room with a marina view and a $50 gift certificate to the hotel restaurant for our inconvenience. Both Simon and Danny were both sympathetic to our situation and did everything possible to make things right. The new room was basically identical to the first room, just a better location. The rooms are nicely furnished and very clean. They are a bit crowded for four people, but we make it work since we don't spend much time in there anyhow. There's a small fridge which we use for our breakfast foods. The pool area at the hotel is lovely and probably one of the nicest I've been to. The pool is nice and warm and the hot tub is well maintained. We used them both all thee nights. We used our gift certificate for dinner at the bar during happy hour. We were all impressed with the quality of the food. The kids got sliders, my husband got the Kobe burger and I got the hummus/pita plate and the half flatbread with balsamic reduction. It was all delicious! We would certainly dine there again. The location of the hotel is also pretty convenient to Cabrillo National Monument, Old Town and the tourist attractions downtown. I am a runner and went running two mornings down by the Navy Base and to hotel circle. The walking paths are easy to navigate. The only downside to this hotel for our family is that there is no breakfast provided. We prefer to stay at hotels that offer a free breakfast since it is easier with the kids, but we make do with the fridge in the room and get our own cereal, milk, bowls and plastic cutlery and make do.

    5
    « Teresa E. »

    She was awesome.... help us figure out where to go for dinner.. and her drinks were amazing. The hotel is located on the marina . The rooms are awesome. The service frome check in to check out were great. We had champagne in or rooms and a bonus of chocolate strawberries.

    5
    « Very scenic »

    Beautiful Location. Very easy to get to Point Loma University. Not quite as convenient for downtown but the beauty makes up for it. Have stayed here in the past and will do so again. Highly recommend.

  • 4
    « Second night »

    Overall I would come back, price was right. Very quiet at night and during the day not much noise. Very easy explore San Diego from this location within minutes from beach, downtown and airport. Bed was a 3 out of 5. Cleanliness was a 4 out of 5. Bathroom needed better cleaning.

    5
    « Best Location »

    We have stayed a number of times. Friendly staff. Decent food options and good happy hour. Walking distance to cool bars and restaurants on Shelter Island and nearby Point Loma. Great views of the Navy ships coming and going along with the many sailboats. Perfect location in San Diego, ten minutes from the airport!

    2
    « Tough Beds »

    The beds were extremely hard. The breakfast was not worth the convenience of staying at the location. I was impressed that the maid service was willing to wash my daughters milk bottle out. They had smiles on their faces and were very friendly!

    5
    « perfect setting »

    We were in town for graduation at PLNU. This hotel was perfectly located. Lots of cute shops and restaurants around, as well as the marina and bay. The staff was very efficient. The large was nice and large, beds comfortable.

    5
    « Such a delight! »

    I stayed here the middle of June with my husband, 12 year old at the time and 18 year old sister. We all absolutely loved this place! Everything was so clean and well kept. The staff we interacted with were so nice and helpful. I was very impressed! Now I've stayed at Best Westerns before and let me just say they are usually great, however this is definitely an upgrade! This was more upscale and right on the water. The pools were immaculately clean with views of the ocean. The restaurant they have attached, while small, had excellent food! Try the lobster nachos!! Best ever! I will definitely stay here again!

    4
    « Excellent location »

    Nearby everything. 15 minutes from downtown and SeaWorld and all the marine events. Accessible to all main roads. Wonderful location in the middle of San Diego Marine. The breakfast not included but with a lot of range in the menu.

    4
    « This Hotel was Brautiful »

    I traveled for a five night stay and wanted a hotel near the water and affordable. Island Palm was both for me. I stayed in room 162 which looked directly at the marina and was situated such that I felt like I had my own court yard. There are two pools and I choose to relax by the larger one. There were children having a good time yet the pool was big enough for me to swim freely as if I had the pool to myself. Besides big the pool is beautiful and well kept. There is a walk way along the marina that almost takes you all the way across Shelter Island and was very safe for a single woman traveling alone. The onsite massage is a very nice touch! The atmosphere was perfect for a relaxing vacation. The front desk staff were incredible and very helpful. One of the girls took my picture by the waterfall and Danny helped me navigate my days and made check out pleasant and simple. The only drawback to the hotel was no shuttle service and limited access to convience store items and snacks. Be prepared to pay taxi fees if you don't have your own car,

    4
    « Great location and nice room. Some challenges with the small things... »

    To start, the location of the hotel is perfect. It is on Shelter Island, so views of the water are everywhere. Our room looked out onto the marina, and just walking behind the hotel to our room was scenic. The room was large and clean, and we were happy about that. We did have an issue that the hot tub was closed for 3 days, so the front desk sent us to use the hot tub at the next property which was attached, and this place was overrun with kids and drunk parents. Also, breakfast was not included and one day I did have breakfast in the restaurant. It was okay, but I if you have options, go somewhere else for breakfast. Bottom line is great location and views, room was big and clean and nice, some challenges with other hotel facilities, but overall a good stay.

    5
    « Simply the Best! »

    We stayed at the Best Western Island Palms while visiting our son at UCSD. We began staying here when he was first accepted to the university. I will ONLY stay somewhere else if they are totally booked. I love this place!

    5
    « Best Western Plus - - Island Palms - San Diego »

    Exceptional atmosphere and semi-secluded location. Beautiful views. Close to old San Diego and the Harbor. The care and handling of our arrangement, which were unique and specific, were handled perfectly and efficiently. Exceptional Service and amenities!

  • 5
    « Great 4 nights »

    Spent 4 nights at the Best Western Island Palms in April, quiet location, lovely 1 king bed suite in Casa Marina overlooking the marina, rooms wonderfully clean, great free wi-fi, lovely pool and hot-tub area - quiet probably because of time of year, we ate in the restaurant once for dinner and it was fine, wouldn't hesitate in recommending this hotel, all the staff we encountered were friendly and efficient. We did have to drive to get anywhere but this was fine for us - am sure the hotel would provide info if public transport required. $10 fee per night for parking.

    4
    « Wonderful Stay »

    We got upgraded to a suite with a marina view which was wonderful. The suite was really spacious with 2 queen beds, a few armchairs, small dining table and kitchenette. The furniture was nothing fancy, but it was relatively new and clean. The beds were really comfortable. The kitchenette was fully furnished with cutlery, plates, glasses, microwave, toaster, blender and even kitchen towels. In front of the suite there was a little garden and then a promenade and then the Marina. The view and setting is outstanding. The staff were also wonderful. I would totally recommend this hotel, but try to get a package that includes breakfast. The location was very close to many attractions and there were lots of amenities nearby.

    4
    « Full Kitchen does not include oven »

    Even though the Marina view Suite 2 Queen Beds is advertised as having a full kitchen ... it does not include an oven. Kitchen utensils are very light making cooking in the room challenging. The view of the marina is very nice. With its own patio, there is no need to visit the pool to enjoy the sun.

    4
    « Large room with two bathrooms »

    We stayed one week at the Best Western Plus Island Palms Hotel & Marina on a vacation. Staying in the one bedroom/two bathroom suite with our daughter we were greeted by the front desk warmly and checked in quickly. Our room was in the Casa Del Mar building on the second floor. The room was very large. The front room had a living area, desk, fridge and microwave. The attached second bathroom was greatly appreciated by our daughter. The bedroom had a king bed, closet and decent sized bathroom. Our room had a balcony that faced the marina giving us very nice views. Overall, we enjoyed our stay and would stay here again. Pros: Great location. This hotel is on shelter island. We didn't have far to drive to get anywhere in San Diego. Wonderful views. Sitting out on our balcony to watch the sunset was wonderful. Large Room. Our daughter could "explode" into the front room and we didn't trip over her things. Cons: We tried the onsite restaurant the first night and was disappointed. It was overpriced and the service was subpar. Unlike most Best Westerns we've stayed at, this one did not include a complementary breakfast. The mattress was VERY hard. We ended up going to Target and buying a cheap egg crate to make the bed bearable. Onsite parking charge was not explained fully on check in.

    4
    « very nice stay »

    the place is so very nice and clean and the staff were very nice always willing to help where they can. I will be bringing my kids with us next time. the bed was so comfortable and the pillows were so nice too. had a great night sleep , the view of the marina was so nice and i just wanted to sit and watch the sun set . great place to make a fast getaway and feel very pampered ever since my first stay with Best Western Plus hotels, i always look for them first for all my trips. plus the rewards are nice too. great weekend,! Dee Dee & John Herrera

    4
    « Generous room size »

    Pleasant location overlooking water and marina.Large room was well equipped with two king size beds and large flat screen tv. On site parking available costs 10 dollars per night also free public parking nearby. Modern building.Very helpful reception staff.

    5
    « Marina View To Die For »

    Had two nights here. Staff very helpful and friendly. They kept two parcels for us that were previously delivered. Best view over the marina. Comfortable beds and top amenities. Nothing here was a drama, . Can't ask for better than that.

    5
    « Absolutely amazing »

    My family and I have stayed a few times and this hotel is beautiful . Gorgeous grounds, 1 pool with fireplace, another tropical pool, lots of activities on site. Location is busy during day with ships passing by, quiet at night! Haven't stayed in casa del mar yet but other two wings are clean, lovely and couldn't ask for better location.

    4
    « Grandson's graduation from the Marines. »

    The room was clean and comfortable. We had a great view of the bay and of the city of San Diego. The pool was decent size right on the marina side, with beautiful point Loma as a backdrop. The hot tub was soothing and clean. The towel supply was only thing lacking, no one check supply for pool and hot tub area. Should have phone in pool area to call front desk. Everything else was wonderful, including breakfast and lunch. It was a short ride to the marine base for graduation ceremony. I would recommend this hotel to anyone staying in san Diego.

    4
    « Lovely location »

    What a great location, only spoilt by noisy guests, but otherwise a lovely room with a great view of the marina at the rear. Good useable kitchen and comfortable living area, and room cleaned daily, air con worked really well and free coffee supplied daily. Location an easy 15 min drive from the airport and downtown, would certainly stay in this place again. We did find the food expensive and with poor choice, but you are only a 5 min drive from multiple other eating places and there is some noise from the airport from early in the morning to late at night.

  • 4
    « spring break »

    we unfortunately had a room facing the parking lot and the noise from the naval air base on Coronado island was LOUD. the hotel has rooms facing the marina and I would recommend one of those. pool was great. breakfast as well and there are great restaurants close by (pomoro is one!!). the room came with instructions on how to get all the point of interest in s. diego which was very helpful. also, they charge v$10/day parking even though they have tons of parking spaces.

    3
    « Nice Property, But »

    The location is good, the rooms are clean but tight. The patio or balcony is nice to have as well. But the place is noisy. Can hear from room to room, street noise. Bit on the pricey side for the inconvenience of the noise you can't get away from. They also charge for parking. Not cool considering the high end pricing already.

    5
    « Awesome »

    our week end stay was truly an awesome experience I look forward to next stay in very near future and will recogmend to family and friends traveling from east coast ..spectacular water front view..local eateries,entertainment and points of interest,beautiful boats and yachts

    5
    « Truly amazing »

    We had a wonderful bright and airy room. It had a stellar view and perfect place to walk around and enjoy the marina. We came down for a cousins wedding and found a private oasis of our own. It was really nice to see the lights of the city on our walks at night, the walkway felt safe and people were fishing off the docks late in the night. I will absolutely stay here again, we are looking for another reason to go to San diego! If we had only one small suggestion it would be that the resturant on site did not have fresh seafood and that was surprising being right on the water.

    5
    « Wonderful Quiet Marina Location »

    If you love staying in hotels in a marina setting this BW is the one for you. Walking distance to restaurants and shops on Shelter Island. Nearby by is Bali Hai, a great Polynesian restaurant with a fantastic view of the City.

    5
    « Best hotel on Shelter Island »

    We loved this throughly clean, large hotel room. It has a King size bed. Large flat screen TV, microwave and fridge. Our room opened towards the water and we overlooked the marina. It was a reverse cooler/heater and the windows open. The bathroom is large and modern but no bath, unfortunately. The restaurant services breakfast and dinner. The menu has a large variety to chose from. There is parking outside your room for $10 per night. The prices are approximately 250.00 US per night. Highly recommendable.

    2
    « Beautiful hotel, horrible stay. »

    This review doesn't come easy, overall I did like the hotel and the staff. We booked a "King Grand Suite" for the 2 days that we would be in town. We arrived at 1:15 a.m. on Thursday morning and needed to be up at 6 a.m. to get to the Marine Recruit Depot. At 3 a.m. my husband went into the bathroom and a HUGE cockroach went running across the sink area as he turned on the light. We called the front desk and were moved to a room with 2 queen beds an no private patio! My husband is 6'5" and we also didn't both fit into the new beds. We needed sleep though so we tried to deal with it. The next morning I left a message for the manager. I rec'd a call that afternoon and was told they would move us back into the type of room we originally booked. They did comp the first night stay and the final room was very nice, but I honestly felt they could have done more with all the inconvenience and lack of sleep that was caused. We were in 3 rooms in less than 24 hours. Friday went well and the patio's are gorgeous and relaxing in the Grand Suites. Saturday morning, at 345am, we left for the airport. It took 10 minutes of standing alone in the lobby before "Frederick" came to help me. As we were leaving, I noticed that the hotel had charged me too much. We went back in and it took 20 minutes to correct the amounts. We left for the airport at 4:25 a.m. and almost missed our plane! I was disappointed at the way our stay turned our but the final room was gorgeous and we didn't see any more cockroaches. The staff was friendly and helpful. I WOULD recommend this hotel and plan to stay there again next time we are in San Diego. Keep all drains closed to prevent cockroaches (they said that's where it would have came from and called them sewer roaches).

    3
    « Attractive hotel and comfy bed, but noisy room »

    The hotel is in a lovely location between the Marina and the Bay with a walking path and park across the street. The exterior and lobby are attractive, and the staff is friendly and professional. We arrived 2 hours prior to check in time so the fact that we had to wait until after the official check in time was almost understanding. Our room was clean and comfortable but noisy. It was close to the stairway, elevator and exterior door so we heard guests walking up the steps and talking in the hallway. If we return to this hotel, I will request a room away from the stairs and entry door.

    5
    « Great Business Stay Hotel »

    Awesome location, amenities and drop dead view of San Diego!! This was my second stay and would come back for another when the opportunity presents itself for business or pleasure. The marina attached to the hotel is a bonus.

    5
    « Paradise in San Diego »

    A peaceful, quiet and beautiful park like setting right on San Diego Bay and just a short ride to the airport and cruise ships. We always look forward to staying at this hotel when we are in San Diego.. The staff and management are fantastic, the food in the restaurant is excellent and their "happy hour" snacks in the bar are really good..

  • 5
    « Great Vacation spot!!!!! »

    Could not have asked for a better hotel in the San Diego area. The staff at the hotel made our stay very feel welcoming. We had a lovely room and our family of five was very comfortable. Excellent stay. I would not hesitate to return.

    4
    « Anniversary Stay »

    We enjoyed our stay at this Hotel. We were on the Marina Side and although we bordered the stair case we seldom heard other guests. If you are on the Marina you get the sound of people, music etc. Just typical marina sounds, all is manageable. The pools were so filled with kids and families that we did not enter either. I loved the fact that I could walk out of ground level and hit a walking path, that took me around the end of Shelter Island. Glad we had a car as stores are a bit of a distance. The location of shelter island meant we had easy access to all the sites we wanted to see. We arrived at 3pm and had to wait for an hour for a room. We found our room clean and housekeeping did a great job. Called the desk only once for a liner to our ice bucket, after two calls I walked to the lobby to get one. We stayed for four nights and loved the ceiling fan and air conditioner. Grounds are well kept and chairs and table on lanai are great for sitting area. We will return

    3
    « San Diego in the Spring »

    Hotel is located on Shelter Island with views of the Marina and downtown. Hotel properties appear to have been built 30 to 40 years ago and showing their age. This property needs to be freshened both inside and out. Located near the airport and other places of interest such as the San Diego Zoo, SeaWorld, etc. Area features a lot of very good restaurants that are reasonably priced and within walking distance.

    5
    « Our favorite place in San Diego »

    We love staying on Shelter Island when we visit San Diego - the city views on one side and marina views on the other plus the park/walkways so you can stroll the island to nearby restaurants on the island and in Point Loma. We love the Polynesian style hotels in the area. This is a great hotel that is always clean with extra courteous staff! We "staycation" here from Orange County often. We have stayed at other pricier hotels nearby but they were not as friendly nor as clean! If you want an amazing quiet destination in the San Diego area, convenient to both downtown and SeaWorld this is it. Great pools and good breakfast and onsite restaurant. Great place for kids too.

    4
    « Nice area »

    This hotel has many positives and just a couple of things to be aware of. When we first arrived they put us into room 135, although it was small it was a nice room, however it faced the service entrance which was very unattractive and the noise from the generator and deliveries from 5.30 am was awful. I called the reception and was moved to a much quieter and larger room facing the beautiful mariner. After two nights there they gave us an upgrade to a suite with a kitchen, still facing the mariner, which was even more fantastic. The location is lovely but due to the local bus service, it made it more challenging to visit prime spots in and around San Diego. The nearest bus stop was a brisk 20 minute walk. You catch the 28 bus which takes you to the old town transportation centre you can catch many other buses, trams or the train to most places from there. Expect your trip to be around 60-90 minutes each way! We visited Seaworld, Coronado, Balboa Park and Fashion Valley. An all day pass is $7 but if you get a card from the trolley stop you can top it up for $5 a day. Taxi's are between $20-$30 each way. The hotel really needs a shuttle service or at the very least a shop. It's about 25-30 minutes walk to a small store or around 5 bus stops to Ralphs (supermarket). Your room has a fridge and microwave so if you were able to purchase milk, juice and other basic items within the hotel this would be an advantage. The pools are nice, not too busy and a reasonable temperature. We ate breakfast once which was good but we went for lunch one day and waited 20 minutes after being given a menu and in the end I had to get a waitress serving in a different area to take our order, by the time our food arrived we had been there for 45 minutes. There's nothing to do in the evening especially if you have a family it would be wonderful if they provided some evening entertainment. The staff are all lovely regardless of job role, they all say hello and if you ask for anything they do their best to help. The gardens are well kept and the whole hotel is well maintained. We really enjoyed our time here and would recommend it as a base to visit, it's a nice area. We visited Mission beach, an area I had considered staying at until a resident of San Diego said it was a bit rough, boy was I grateful she did. I didn't like it at all, compared to Shelter Island it's in a different league.

    5
    « A Wonderful Place To Stay »

    My husband and I were in San Diego in March 2016 and stayed here for several days. What a great place. When we drove in there were views of the bay. Our room was on the other side of the hotel with views of the harbour and all of the boats docked there. We were pleasantly surprised by the layout. There was a large sitting area, bedroom, and two bathrooms, which is always a bonus. We had a small balcony overlooking the harbour. There are two pools, one small, one larger, and a nice restaurant. Everyone here were extremely friendly and polite. It is central, so very easy to get anywhere you would like to go. Here is where you know people go above and beyond to take care of you. When we got home to Canada I realized I had left behind a large bag of laundry. I literally felt ill. Long story, but my husband called the hotel and was put in touch with the manager there. He explained what had happened. The gentleman said he would try to locate my clothes and get back to us. Well, he did, and very quickly. He was so helpful and gracious. He said he would be shipping them to us immediately. I received them and I can't tell you how grateful I was. Talk about service!! This hotel was lovely and comfortable, and convenient to everything. I must say the service throughout the hotel, the friendliness of the staff, and the way this gentleman went way above and beyond to help us, priceless. First class. Thank you.

    5
    « Day at the Bay »

    The front desk greeted us and was a very pleasant experience through check out! Our rooms were bright, clean and comfortable, bath and a half, both were spacious, king bed was very comfortable, kitchen had all we needed, The staff was friendly and chatted with us and offered tips on what to do and see. Loved the food at the Blue Wave.We e were pleased that we could use the walkways all around the shore. Beautiful views.

    5
    « Pleasantly surprised »

    I booked this hotel not really knowing what to expect but we were not disappointed. It is gorgeous - certainly more than I expected from a best western. The staff are lovely and extremely helpful and we even managed to upgrade one of our rooms at the same cost as our previously booked room. The rooms are large and spotless. Would recommend getting a deluxe room with water views. The view over the marina is breathtaking. Would definitely return!

    5
    « Excellent value and location »

    We needed a hotel room that would not break the budget while at the same time being in a great location relatively close to Mission Bay. The Best Western Plus exceeded our expectations as I think that both of us were expecting something more in line with the standard Best Western brand. The reception experience was quick and the attendees were extremely polite. We stayed in a bedroom with two queen beds. The room itself was a little tight on space, but from our perspective, you don't go to San Diego to stay in a hotel room. Our location in the hotel was only about a ten-step walk to the marina. The four of us slept very comfortably in the two queen-size beds. All in all, I'm not convinced you can beat the value in San Diego, which was extremely impacted the weekend we visited. Thanks to the Best Western Plus staff!

    5
    « This resort has one of the most beautiful locations in San Diego. »

    The staff can find so many kinds of room accommodations for the visitor. They are professional, friendly, and will go out of their way to satisfy the guest. Whether you enjoy a S D Bay view or the Shelter Island Yacht Harbor view, you will get your wish. When we return to our hometown, San Diego or are traveling the U S, we stay, Best Western

  • 5
    « Very comfortable »

    Customer service was outstanding. The rooms were very comfortable. We had a drink in the bar area, and it was very nice. There are several restaurants surrounding the hotel. We were with friends and sat in their patio area and socialized and enjoyed the incredible view of the harbor and ocean.

    4
    « Spring Break in SD »

    This is a hotel has a good location to everything north of downtown that wouldn't want to do. The airport is very close and its away from freeways. The only problem with it is the constant Navy air traffic (helicopters, fighter jets) directly across the bay. On the flip side, the kids love seeing those sorts of flying machines. The 2 pools are very popular. They were out of pool towels 4 out of 5 times we went to the pool but were restocked quickly when noted to staff.

    5
    « Beautiful hotel! »

    We have stayed here 3 times now and really recommend to others. Ask for room on the Marina side, so quiet and beautiful. Very comfortable and clean rooms. Close to many area attractions. Lobby staff not as friendly as they should be but other than that we love this place!

    5
    « Great stay, wonderful views! »

    Stayed for three nights, wonderful location, close (but not too close) to downtown and centrally located to the many attractions/beaches of San Diego. Had a marina view room, nice, clean, and quite. The landscaping is very tropical. Every evening we visited the bar in the lobby area, great staff and wonderful view of the marina (you can sit inside or outside). The breakfast is decently priced and delicious! Special mention to Robin, thank you for such great service and for being so very helpful by answering our questions of the area! Danny at the front desk was great also, very helpful and great customer service. As far as parking there is a $10 parking fee, however this is a much better fee than most hotels in the San Diego area charge so didn't mind paying it. If you are considering this hotel you should book, you won't be disappointed.

    4
    « Secret Hideaway »

    What a terrific little hideaway Point Loma is! Easy access to the city and better yet, La Jolla. Staff was exceptional adding a day to my stay, which included a Friday, yet charging the same rate as my weekdays. Beautiful location, will definitely be going back.

    4
    « Beautiful location »

    This is the second time we've stayed at this hotel. It's ob Shelter Island, which is a beautiful area! And, it's only 15 - 25 minutes from downtown San Diego, and surrounding attractions (Sea World, Balboa Park / San Diego Zoo, Harbor Island, Ocean Beach, etc). The rooms are nice/clean, staff is pleasant/accommodating, and the restaurant food is good. We'll be back.

    5
    « San Diego »

    Return guest to the Best Western on Shelter Island and its always a relaxing and best value. Austin on the front desk found a marina side room for me even though I checked in early in the morning. Rooms are spotless, excellent service, bar and restaurant had great happy hour and menu. Highly recommend this to others in San Diego on business or pleasure.

    4
    « Nice location, pretty view »

    The Island Palms is located on Shelter Island- the setting is beautiful with the marina outside your window/deck- Staff was wonderful and went out of their way to allow us to have an excellent stay. We will probably stay here as a family again. The have free bikes you can borrow to ride around the area.

    5
    « Loved it. »

    Stayed at this hotel for just one night but it was perfect. The pictures on the website do it justice. It felt almost like a tropical getaway. Beautiful water views from each side of the hotel. Comfortable bedding. Short drive downtown. Great price. I would definitely go back.

    5
    « Great location, excellent customer service »

    This is the 3rd or 4th time I've stayed at this hotel & I love it! The location is fantastic being surrounded by water, with the marina on one side & the harbor on the other side you're always looking at water. At night you can come out to the front of the hotel & have a fabulous view of the downtown city skyline. On top of the great location the customer service is top notch. Just as an example, we stayed this past weekend for Easter & our daughter's 2nd Bday. We hid her Easter eggs outside on the lawn & she loved hunting so much we put them out a second time. Unfortunately someone either took them or threw them out & when the staff heard what happened they brought a bag of candy filled plastic eggs to our room for her! Thank you Dave Caron & staff for making our stay so wonderful!!!

  • 4
    « Pleasant 3 night stay »

    We enjoyed this quieter area outside the city in a very comfortable marina facing room. The hotel has all the usual facilities but you have to pay extra for parking in the hotel car park! We ate at the hotel restaurant and also walked to others nearby.

    5
    « Great views, great location »

    We opted for a marina view room. I think the view on the other side of the hotel would have been just as enjoyable. The marina was essentially right outside our room, but the other side of the building offered views of the San Diego bay across the small parking lot and a park across the street. Parking is $10/night, but you can use the parking lot in the park across the street and pay nothing. Safe and well lit. Loved how it felt tucked away from the city. Very quiet and low traffic. We were minutes from the zoo, Midway and Old Town and many of the other tourist sites. Will definitely stay here next time.

    5
    « Great hotel with good price »

    I spent 3 nights in San Diego at Best Western I paid 480$ including parking. I would highly recommend staying at the Best Western. The hotel was close to all attractions (Seaworld, LaJolla, Zoo, Legoland, Safari, Coronado, Midway, Seaport Village, DT, Belmont, etc.)

    5
    « Love this place! »

    Our room was great. We really enjoyed watching ships sailing in the harbor from the balcony. We did eat one morning at the onsite restaurant, but $79 for 4 people was something we could only afford to do one time. Location was perfect. We only went as far south as Balboa Park and can recommend the location for easy access to PLNU and Liberty Station.

    4
    « Great service in a quaint hotel »

    Located outside of the city centre this hotel is a great find. You will have to drive, cycle (free rental) or get a bus (about $7 for a day pass) to the main action of San Diego but it is not too far. The rooms are basic and have everything that you will need. We were in an adjoining rooms which had small children the other side of the door. The noise travelled through the walls as they were quite thin and they kept us awake for one of the nights. We made a complaint to the reception who were very accommodating and went over and above to ensure that we were satisfied for the rest of our stay. I cannot compliment the staff highly enough for their service. The breakfast is reasonably priced and good quality. A very minor disappointment was the fact you have to pay $10 per day for parking. I understand that most places charge but considering the hotel is located out of the centre and driving is necessary I would expect the parking to be included in the cost of the room.

    5
    « Water, Water, Marinas, Yachts »

    Excellent location. Several restaurants within reasonable walking distance. This property is in the midst of a Yachting neighborhood. All the San Diego sights are nearby although you should have a car if staying here as the public transit service is not very convenient for this neighborhood.Our room had a nice patio with furniture overlooking the marina. Very nice, clean and comfortable property.

    5
    « Great vacation getaway hotel »

    Strongly recommend this hotel to anyone visiting San Diego. Shelter Island location is close to airport, quiet, and has either a great view of the bay or the adjacent marina. Staff is great at customer service. Great property for a very reasonable price.

    5
    « Best Kept Secret »

    This hotel in the best kept secret in San Diego! We stayed for 3 nights. Our room was on the marina side so was quite with a beautiful view. Both the front desk staff and room staff were very helpful and responsive to our needs. Our room was spotless and smelled fresh. The hotel has tennis rackets and bikes to loan. Tennis courts were excellent (rackets could use regripping but are obviously well used) and in great condition. Best part was that it was not located in a crazy congested part of town...just low key, relaxation. Hotel towels were provided at the pools! Overall, the property is beautifully landscaped and well maintained. Happy hour beer and food was delicious and reasonable. Don't let the musty smell of the lobby detour you. We will be back!

    5
    « Wedding »

    We held my daughter's wedding at the Island Palms on March 12, and my wife and I stayed for the weekend there along with many of our relatives and friends. Although the rooms we had were located throughout the resort, and varied greatly in age, size, and views, we heard no complaints from anyone. Everyone at the resort was extremely accommodating, from the front desk employees to the restaurant and bar personnel. Even the security employee was understanding, and dealt tactfully with our late night craziness. The food served at the reception, as well as the meals we had at the restaurant were very good, and reasonably priced. All in all, we were extremely pleased with everything we encountered at the resort, and would recommend the venue for weddings, as well as the hotel, restaurant and bar.

    5
    « Terrific Location for the whole Family »

    I would highly recommend staying at the Best Western. The hotel was close to all attractions (Seaworld, LaJolla, Zoo, Legoland, Safari, Coronado, Midway, Seaport Village, DT, Belmont, etc.), but also just far enough away to not be "stuck in the action." Could have a day of fun off site, but always a quiet, friendly "home" to come back to. Room was clean, staff was all very friendly and accommodating, pools were warm and clean, parking was easy! Thanks for the great stay! We will be back!!!

  • 5
    « Most relaxing »

    I found this hotel to be very accommodating. John at the front desk was very helpful in getting us settled in. The rooms are light and airy and very clean. The food at the restaurant was excellent. I would stay there again anytime.

    5
    « OUR SECOND HOME »

    Three years in a row we have stayed here and we are more in love with this BW than ever before. The island is so quiet it feels like one is in the country, but in the city which one sees across the bay. The best BW in SAN DIEGO. The staff is wonderful and took care of us all 12 nights. The one small problem we had was lack of Communication. The main pool had renovations going on, which was fine, but we did not know ahead of time. So we still had another pool but then one night they closed that one to people too. That was not cool. We just got back from a day of sightseeing and wanted to use the hot tub and where not told ahead of time that the pool area was going to be rented out. Just let people know ahead of time. The room was great. The view is even better. Great chance we will be back next winter to enjoy the island.

    5
    « Location, location, location »

    Stayed here for a spontaneous Spring Break get away. Loved waking up to the Marina and the location was convenient to many San Diego must sees. Staff is friendly and helpful. We had a great little get away at the Island Palms.

    5
    « Lovely stay »

    I would really recommend this hotel - despite a rocky start to my stay. After initially being put in the wrong room and then being disappointed that here was a lot of building work going on - I grew to love this hotel .The staff quickly and without fuss moved all my luggage to the correct and much nicer room overlooking the marina the next day. The reception bar and restaurant staff were so so friendly.The bar had a great buzz and the food was excellent and really good value .The location is excellent. If you don't have a car taxis to the centre will cost a bit but the location far outweighed that cost . I would definitely go to this hotel again again

    4
    « Convenient location »

    This hotel location is an easy drive whether coming to and from airport or site seeing in the San Diego area. We enjoy the marina and watching the ships and boats coming into and departing the harbor. We have stayed at this location for the past seven years and love it.

    5
    « Place to relax and unwind »

    The hotel and staff were awesome....it was like staying at a 5 star resort....beautiful setting water on both sides of the property....great for walking ,biking, running. Beautiful grounds and pools to relax by. Restaurant was top notch service and the food was simply amazing while not being priced out of reach. The filet mignon was excellent and rivals any high end steak restaurant. Can't way tot go back here...it's our new weekend escape!!!!! You will not be disappointed !!!!!

    4
    « Anniversary Adventure »

    We love the Island Palms location and overall comfort. We loved walking the park and around the Marinas each evening and the proximity to everything in San Diego was perfect. Our room was very comfortable. We suggest getting a room on the garden side... the parking lot side can be noisy!

    5
    « Excellent Hotel »

    We stayed in April 2014. Gorgeous place, clean and beautiful views. Would absolutely return. There are 2 pools, one has an outdoor fireplace. Easy access in the Marina area. If there had to be a downside it would be the noise from the base. Planes etc. but for us that was a non issue - fantastic to see the fly overs!

    5
    « Very nice location »

    We arrived about an hour before check-in time but were able to get in. The room they had reserved for us had a limited view of the bay but they moved us to a room with a full view. The room was very clean and comfortable. We ate at the Blue Wave Bar and Grill for breakfast one morning and thoroughly enjoyed the view of the marina. We did not pay the parking premium as there was ample room to park on the street and across the street. We will absolutely stay here again the next time we travel to San Diego.

    4
    « Not a bad place to stay »

    The ocean view balcony room was a nice way to wake up in the morning. The blinds did a good job of blocking the sunlight in case you wanted to catch a little more sleep since the sun rises run into your window. The hotel is in a nice location like the rest on shelter island to enjoy a walk in the morning or evening. There are some nice seafood restaurants close by like fiddlers green which has an excellent menu. The area wasn't super lively since you are a bit of the way down the island and a car is pretty much required if you choose to stay here. The room itself wasn't bad. The fixtures need some tlc and the bed was pretty comfy. There was no issues with noise from other rooms so it made for a restful stay. I would stay again if I was looking for a place a little out of the way.

  • 5
    « No Other Place To Stay In San Diego!! »

    I've stayed at countless hotels in San Diego over many years. When I discovered the Island Palms 14 years ago, that ended! Here's why: BEAUTIFUL, tranquil resort-like rooms that are modern, spacious & very comfortable. The Polynesian-themed property makes it that much better. The AMAZING view from either the Bay or Marina is spectacular. There's so much to do in SD but sometimes you'd rather just hang-out in your room or balcony, relax & take it all in! Very well-kept grounds, nice restaurant (and great Happy Hour spot!), The Blue Wave. Very short walk to other great restaurants (Miguel's has incredible Mexican food with cool ambiance). I've never had a less-than-great experience with any of the staff. Kyle is exceptional. Always looking forward to my next stay at the Best Western Island Palms!

    5
    « Anniversary Trip »

    We took this trip for our anniversary. We chose the Best Western Plus Island Palms Hotel & Marina based on a co-worker's experience there. It was the perfect location. The view was wonderful. I definitely would stay here again if I return to San Diego.

    5
    « Wonderful Location »

    This hotel has all the amenities, and it is beautifully located between San Diego Bay and marinas with lovely walking paths. We stay there to take care of our grandson, who just turned 2. The service is excellent, and we had a full kitchen to be able to make his meals, use the high chair, and keep him entertained in a safe and pleasant hotel.

    5
    « Our Favorite Getaway Place »

    We would not stay anywhere else when we come to San Diego. Peaceful, beautiful view, helpful and friendly staff. It is central to every activity you would want to do, but feels secluded. LOVE IT! Great for families, beautiful pool, wonderful view of the harbor.

    3
    « Good choice »

    So we stayed at Island Palms for 4 nights last week. The hotel is in a great position, although a car is a big advantage as otherwise you would need a taxi to go anywhere. We chose a deluxe room with a balcony and sea view which was nice. The hotel is in a great location, Shelter Island is nice and close to everything. Staff were nice, restaurant is OK although a bit limited. However there is a lot of choice around on the Island . Within 29 mins walk there are at least 6 other restaurants to cover all tastes and prices. There are two nice pools. The only real complaint is the USD 10 per night parking charge. Too late but I now realise people park over the road in the parking lot for nothing, you are not supposed to park overnight but it does not appear to be too closely watched. Also no free breakfast which you normally get at BW. All in all a pretty good choice. Hope it helps.

    4
    « Nice Quiet Relaxing Hotel »

    My husband and I stayed here for 3 nights and were pleased with how clean the room was. Keep in mind this is an older property but you do get to view the marina or bay. Maid service was great and we had one minor plumbing problem that was dealt with quickly. Room was large enough with all rooms having a patio or balcony. If you want coffee and don't want to use the coffee pot in the room, you can walk down to the restaurant and get coffee to go. The only issues we had, is the parking outside the rooms is really tight. If you come back late, meaning after 8 PM, you can't park by your room. Also, I didn't like the shared patio outside our room. Other than that, we love staying on Shelter Island and we're pleased with the hotel.

    5
    « GREAT LOCATION,GREAT HOTEL, GREAT STAFF »

    This property is centrally located to EVERYTHING you want to do in San Diego. Airport , 4 miles, San Diego Piers, restaurants, bay front attractions, 4 miles, sea world and other attractions 4-6 miles.... YET staying here was like being on a secluded, quite, Polynesian get get away. Being located on Shelter Island is a HUGE plus for this property. The views of the City and Bay, and marinas are just OUTRAGEOUS in a fantastic way. Being located at the entrance to San Diego Bay from the Pacific is an added plus. The public park and pier across the street is a wonderful place to take a stroll, see the sights and HUGE ships make their way in and out of the Harbor. Though not on a beach, the Beaches are within a 10 minute drive to Ocean or Mission. Our room, (522) was large and facing the marina. It had a covered balcony with chairs, The onsite restaurant and bar offer a great breakfast deal from $8.99 to $13.99 all inclusive. The views of the marina form the bar and res-truant are spectacular of you like sail boats. I have only been home for a day and I miss it already. Great Property. They know how to treat a customer. We arrived at 10:00 Am in the morning. Check in was 4 PM. TO our surprise, our room was ready. Took a great nap!

    4
    « Good place to start our vacation. »

    This hotel was the first place we stayed in San Diego and we were very satisfied overall. It was a good place to start our vacation and we would stay here again. We have no complaints. The staff were professional and courteous.

    4
    « sunny & relaxing!! »

    This is a nice hotel located on one of the larger marina's... my room had a wonderful panoramic view from a small balcony. The room was very spacious and quite clean. A lot of exterior remodeling in the process, but not bothersome at all. The newly finished pool area was nice and relaxing with a nice view of the marina. The front desk and lounge service was all very prompt and professional. Teresa (one of the bartenders) was very kind and went out of her way to send me a free ride and app. for Lyft. She is also very professional with the martini shaker!! Keep in mind that the nearest coffee shop in the morning is a mile or so walk of the island... but a very enjoyable walk along the waterfront and many marina's.

    5
    « great stay »

    . Dan at the front desk made sure we got the room location we requested with water view near parking garage. Laura at check in time did a great job of recovering an early checkin confirmation, maintenance request and follow up. It is people like Dan and Laura who make travel a true pleasure. Being a No pets no smoking facility make Island Palms a no barking and no smoke stink pleasant place to stay. with an Excellent location on Shelter Island

  • 5
    « Excellent stay »

    Come to San Diego on Business and this hotel makes it feel like a vacation! As always, it's the excellent staff that make or break the experience and these folks get an A+. Hotel is conveniently located and right on the bay. Quiet with beautiful location.

    5
    « Teresa!!! »

    We've only just begun our trip to San Diego and arrived earlier than our check in time so visited the beautiful grounds and stopped into the bar for a drink. Met the most amazing bartender ever. Teresa! We are only here for 2 days and she helped us map out a fabulous plan for fun and was incredibly gracious and went above and beyond! Best Western is lucky to have her and I felt like if I lived her she'd be a bestie. 5??'s without a doubt ! Thank You!!!

    3
    « Good location in San Diego if you have a car »

    We stayed at this best western for several nights, the room wasn't the biggest but everything was there and clean. The complex has several buildings and our room was a small trek from reception. Parking was limited on the grounds but we managed a spot in the garage at the end whilst we where staying.

    4
    « Palms and Pool »

    Location on Shelter Island is sequestered away from the rest of San Diego and truly feels like a resort especially when soaking in the hot tub under the palms after long days at a conference. Love the romantic outdoor lighting and the walk along the waterfront on both sides of the hotel--marina on one side and the bay on the other. Watch watercraft from both sides. Avoid room 135 as it faces the side of the lobby and a compressor. Only drawback is that you are dependent on a cab to get you from the airport as they have no shuttle.

    4
    « Great Stay »

    We checked in on a Saturday afternoon and our room was ready, only problem was I believe we booked a suite with a separate sleeping area, not a problem. Torrey and her staff at the front desk took control and got us moved the next day to a King Suite. We have to thank them for moving us, we left to go about our day and when we came back all of our things had been moved to the new room, thank you Luiz for the excellent job. It was in a different building that had not been updated in awhile, however, it fit our needs for the week, beware however, that if your room faces the Harbor the noise from the helicopters at the Base across the Harbor can be overwhelming at times. The two pool areas are both great, the one off the main lobby seems to be busier than the one further down the walkway, but never so busy you couldn't get a seat. The pools are "heated" which is a relative term based on how heated you like them, they were a little cold for our taste, the spa tub's were awesome. As other have said the location is perfect, you can walk the harbor trail, ride bikes and if you are taking in the sites this Hotel is close to almost everything, we do suggest renting a car for easier travel. We only had one meal at the restaurant, breakfast, it was OK, nice convenience when in a hurry, happy hour in the afternoon was nice, a chance to relax after a day of taking in the sites. Again, thank you to Torrey at the front desk, not only did she get our room situated, she was very helpful when we needed suggestions on sites to see, restaurants etc. We will be back, already talking about next year.

    5
    « Great Location - Nice rooms »

    Great convenient location for visiting San Diego - rooms are very nice - the view of the Harbor or the view of the marina are wonderful to wake up to and the surrounding area offer a great place to walk around the peninsula

    5
    « Top location in San Diego »

    This is TRULLY a top location to stay in San Diego.You can walk along the marina (both side), you can step to fancy restaurant (can you imaging NOT drivng a car to get a bite in the States?! ;-) ) A few blocks away from"Old Town" (by car this time), spacious rooms, friendly staff (we received an upgrade! ;-) ) TOPTOP TOP

    3
    « A Little Long in the tooth... »

    Island Palms is in a beautiful location, across the road from the beach and attached to a gigantic marina, it's perfectly situated to explore San Diego with a car. We were upgraded to a one bedroom suite with a view of the marina a small patio, kitchenette and huge bathroom (mostly empty space with two sink vanity and a corner shower). It's a pleasant design with with comfortable accommodations, relatively recent fittings and seems outwardly well put together. Everything was clean and at first glance, in good order. The fridge was the tip-off. The kitchenette was designed with a small apartment size fridge in mind, but management decided to replace whatever was originally intended with a full size top freezer model that didn't fit under the cabinets in the space provided. So it was pushed aside to the empty space adjacent to the designed location leaving an ugly fridge size hole in the kitchen with an exposed cord and plug. The next indicator was the bathroom light/extractor fitting which was hanging down from the ceiling probably a half inch all around. Then we tried the ceiling fan in the bedroom which torqued its motor around probably 45 degrees on start-up and wobbled horribly on it's shaft from the ceiling. The next problem was finding a plug for my anti-sleep apnea machine. The only outlets nearby the bedside table (between to queen beds) were taken by the clock radio and the bedside light. No problem, I unplugged the clock radio and plugged in the CPAP machine, went to bed and realised after a few minutes that there was no pressure and the machine was off. Checking the outlet revealed that the machine's plug had literally fallen out of the outlet. The outlet was so worn out that there is no tension in the outlet contacts any more. I noted that the blades on the clock plug had been spread apart to create tension, so did the same with my nearly new machine and voila, it worked. Imagine the surprise the next day when trying to plug invarious electronics for charging and most of the plugs in the suite were in similar condition and couldn't hold a small charger in place. Insufficient contact between a plug and outlet can cause overheating and damage to equipment if not a fire, so this is a serious issue. The hotel has been facelifted some time ago, but clearly the building infrastructure had not been touched and is worn out. This was clearly evidenced on our last of four mornings in the hotel when we were not able to draw hot water - The hot water tank in our building had failed and was being replaced when we checked out at about 10:30AM. So these were the major things, then the small things like the WIFI instruction card was not correct and the motion sensor wall switches didn't seem to work, only functioning like a wall switch with a push button. To be fair, the hotel is undergoing some envelope work a couple of roofs were being replaced while we were there, so clearly there is an effort to attack some of the issues here. But more likely the problems are likely caused by thinking that led to the plumbing under the bathroom sinks which is in plain sight. The drain pipes from the two sinks fall about a foot to U-traps under each sink. From there they lead to tee fitting to a single drain. The pipes to the drain from the utraps run slightly up-hill! There hasn't been a lot of thought put into the system it's amateur in design and assembly. It would be better to minimize the amount of pipe used and visible, slope it in the right direction and make the shelf under the plumbing more useable. Management was good about the negative experiences and comped our last night. We had a couple of breakfasts and a dinner at the restaurant and otherwise had no complaints. Things do happen, it's just this hotel has let things slide a bit too far in some respects. They do need to do an electrical upgrade and make sure all the fittings are properly installed and in good working order.

    5
    « PLNU weekend »

    This was a great hotel. Check-in was fast and efficient. We were there to visit PLNU, so we received a lot of coupons to use at the restaurant, free wifi, and parking. A great deal. The room was large and clean. We had a great view of the marina and a rather large balcony. The bed was comfortable and noise was kept to a minimum. Great stay.

    4
    « Rooms with views, and a couple helicopters... »

    If I could give this 4.5 stars I would, but I have to pick a direction to round it, so... We stayed here as a family with two kids, looking for options that would give us a kitchen, room to hang out, and a convenient base camp. The hotel delivered on all counts; our room (213) faced the harbor, had a small porch with seating area, 2 queen beds and a sofa bed, a small kitchenette slightly larger than some friends' NYC apartment kitchens, free wifi, and a much larger than expected bathroom. The staff was always helpful and friendly, especially housekeeping who would always be sure to ask us how we were, if everything was okay and if anything else was needed anytime they saw us in the morning. The restaurant was, well, a restaurant. Service was good and there was a reasonable selection of options. I was a bit disappointed that the breakfast menu mainly consisted of "Pick one of these selections, they're all the same price" choices, which seemed to be more of an ease of pricing thing than reflecting the actual cost/value of the dish. Most days we ended up going to a Denny's (easy one-turn, 5 minute drive) or even Humphrey's down the street. The pool was also a bit of a disappointment, in that it was cold. I know it says "Heated Pool", but when I say it's cold let me frame that by we're New Englanders. We were in shorts and t-shirts on days when San Diegoans (Diego-ites? Diegos?) were in jackets. We went in the ocean in Coronado, La Jolla and Huntington Beach while we were there. Bo knows cold. Since there was work being done round the pool area I'll assume it was just a fluke, but be warned before you go cannonballing in. The Hot Tub was quite nice though, though not a Time Machine (no idea where my youngest saw ads for that movie, but he keeps hoping) Two nights of the week we were there there was a LOT of airplane and helicopter noise. Not shocking, since you can see the Naval base from our room's window. But it was significantly more than other nights, and even with the windows closed it was droning on. So we cranked up the AC units on fan only to provide a different white noise. Overall I would definitely stay here again. We liked the location, parking was easy (though an additional fee), staff was great, and it was very convenient to get anywhere by rental car. If you're travelling by public transit I believe you'd have more issues, but for us it was a short hop to everything.

  • 5
    « Tropical Paradise »

    Convenient to down town SD but removed enough to feel like you are in your own little paradise, Shelter Island and Point Loma are great locations the property is well kept, clean and the views are amazing, great location!!!!

    4
    « The bad and the very goog! »

    My wife, two children (6 and 8) and me spent 12 nights at BWSI. Is was a long stay! We checked in Friday (feb 5th) at 18:00 and got a room where barely could fit the 2 queen beds. The air conditioner was old and noisy and the Windows faces the Sunrise (nice if the windows blinds were able to block the sun light). The space from the bed to the wardrobe was as small as 10 inches. At night I woke up with a loud noise I thought it was an airplane or a navy helicopter - it was the air cond!!!. At that time I was thinking why this Hotel was so well rated at Tripadvisor!!!??? So in the morning I ask the Front desk to move to a room facing the harbor, so at least in the mornig we could sleep well. Daniel, the front desk clerk, was very kind and promptly move us to a new room. The new room was REALLY A ROOM! Spacious, facing the wonderful harbor, nice dinning room and a full kitchen! And there was a terrace where we can sit and relax viewing the boats. There was a heated pool and also a jacuzzi to relax even more. We definitely understand the good reviews of BWSI at tripadvisor.

    4
    « BEST place to stay in SD!!! »

    My family loves it at the BW Island Palms!! Right within a short distance to Ocean Beach (which I LOVE!), Seaport Village (the kids love) and Gaslamp District (hubby loves!). 10 minutes to Sea World etc. The rooms are a tad tight on the Casa Marina side but has more of a "beachy" feel than the Casa Del Mar side which is newer and more "modern" and the rooms are much bigger but more expensive. The beds are TO DIE FOR!! I wanted to strap it to the roof of my mini van when I left..no lie! The staff are amazing and go out of their way to make you feel welcome and comfortable. The rooms are clean. The Marina view rooms are a MUST because the sound of the seagulls and the boats shifting in the water is true therapy. Even the guest are relaxed when you stay because that's the environment the staff creates and the surroundings provide. Stay here! I promise you will not be disappointed. OH (I have a ton to say..) The Navy ships passing through the harbor is a sight to see. My little one gets a kick out of it all the time.

    4
    « Four day trip with friends »

    Hotel was recommended to us by our daughter , and it was a good tip . Situated overlooking the yacht marina , and at the end of Shelter Island which meant that traffic noise was non existent . Front desk staff were great , making recommendations for local eating places , rooms were spacious and clean . Hot tub and pool were great - overlooking the boats and water, although the whole area was closed on our last evening due to a private cocktail party . Only slight downside was the breakfast service where staff initially seemed more keen to avoid customers with other tasks ( setting dinner tables etc) rather than sorting out hot drinks etc . Bikes were available to borrow , but beware of the reverse pedalling brakes - very sharp . Overall a good experience.

    4
    « Very Nice Hotel »

    We have been traveling around California for the past month and decided to spoil ourselves on the last couple of days and choose the island palms to do this. We were not disappointed it was fab. The service was brill the room was great so we extended our stay. San Diego is a great city we were so impressed we tried to make a reservation for next year but the reservation manager did not try to do a deal for us.But hey the hotel and staff are the best.

    5
    « Repeat visitor »

    I've stayed in numerous San Diego area hotels and resorts. I like this one the best. The Best Western staff are all smiley and courteous. The hotel is centrally located. Shelter Island is close to the downtown area, Coronado, and the beaches. It is patrolled heavily by the police and is safe. The boardwalk across the street offers a children's park and a half-mile walk with views of all the ships traveling in the harbor, North Island Naval Air Station, Point Loma and the downtown area.

    3
    « Good customer service »

    We stayed for a week and had some party animals next to our room. When I complained to management, they were very apologetic and changed me to a nicer, quieter location and gave me a voucher for a free breakfast and the staff moved all of our belongings. All staff at all times were very helpful and pleasant. They even held on to some perishables for me to come get later after my checkout since we had an evening flight out. Rooms are a little dated but clean and comfortable. Laundry facilities are limited and in the smoking area.

    5
    « Great location, many amenities »

    We loved staying at Shelter Island for our visit to San Diego. It's close to the airport and very easy drives to the beaches, Balboa Park, Old Town and the bay. It has two pools, both with hot tubs, a nice walkway along the marina and a paved bay-front walkway across from the hotel. We had breakfast here most days - nice selection and pretty sitting outside by the pool. The rooms come with refrigerators and microwaves as well as patios. Comfy beds and good service. We'd stay here again.

    4
    « very nice hotel by the water »

    This is a very nice hotel. we stayed in the Casa Del Rio building and had a balcony that over looked the marina. very peaceful and relaxing hotel. They also have a great restaurant and bar where they have a lot of great food and drink options and reasonable prices (especially compared to other places near by). would definitely recommend this hotel if you are looking for a quite place to relax for the weekend!

    5
    « A Great place to stay in San Diego »

    We stayed for 5 nights in 2 rooms on the 1st floor,one overlooked the marina the other the bay both with beautiful views from the balconies.It is a great location for getting around San Diego with ease. We took full advantage of the on site bar and restaurant most days. We really enjoyed an early morning swim and spa then breakfast on the terrace, lovely. The food served in the restaurant and bar in the evening was good and value for money served by Jeff,Roberta and Robin. A great place to stay and we hope to return one day soon. The naval base opposite can be a little noisy but we got used to it and enjoyed watching the aircraft and boats coming and going. Parking is $10 a night but you can park for free on the car park opposite.

  • 4
    « Bay View »

    Enjoyed the view from our balcony. The room was great. We did have a broken shower knob that we reported and was fixed, but we felt the knob could break again or is not a good choice for hotel guest to use. Took 2 hands to work it. One of the vanity lights was burned out and we reported it, did not get fixed. I would stay here again. We ate in the hotel restaurant for one dinner and one breakfast. The food was very good. Very quiet and peaceful place to stay.

    5
    « Lovely place »

    Very lovely place to stay. I made a last minute decision to find a hotel on the last day of my trip before heading home. While driving here, it was so nice-my firsts thoughts were that I had made mistake in my driving directions. No mistake and it was totally the place I booked. So nice! Fredrick at the front desk was polite, kind, and accommodating. The room was excellent. The location is ideal. And staff was friendly. I will be staying here again in the future.

    5
    « Great Hotel for Vacation and or Buissnes »

    My view was great , location of hotel is awesome if your visiting. I really wanted to extend but I can understand why they were sold out. I did not want to leave. The restaurant had great meal choices. I will look forward to my next stay here!

    5
    « Relax »

    Very nice hotel , great location and very friendly staff . We enjoy nice weather and , we did long walks on the beach , you can go any were from here because of the location . We are ready to go back again .

    5
    « Absolutely Awesome, Amazing, Enjoyable Stay!!! »

    Loved, loved, loved our stay here. We were in SD for a conference the 3rd week of January 2016. This hotel is over 5 miles from convention center, but is totally worth the drive down. This location is very quiet, safe, serene, relaxing. We took advantage of the walking trails, morning and night. Our room was spacious, clean, very accommodating. Bed was very comfortable!!! Truly have NO complaints. Oh!...And breakfast is very, very good! Robin the waitress was more than wonderful!!! And Danny at front desk was so very helpful. I want to go back!! You won't regret your stay here.

    5
    « Nice place to stay »

    We love the one bedroom suite, it is clean and room is spacious. The view is good too. My family loves this hotel and will definately stay at this hotel again. and I really hate to type the minimum 200 characters for this review. this drive me crazy.

    5
    « Wonderful location »

    We stayed a week at this hotel and loved it. We had a marina view room and couldn't believe we got to look at that peaceful view every day. Cons: The windows definitely need a scrub. We were on the 2nd floor, so I realize they are hard to get to, but still. The room had an old, stale smell to it when we first arrived. Management sent up someone to spray it with an odor neutralizer, which helped some. Finally, we figured out the heating/cooling vent was where it was coming from. This property has some age on it and the ventilation system needs a good cleaning. We shut that off, opened up the windows and things improved greatly. Pros: Great staff from the front desk to housekeeping to maintenance. Everyone says hello and was very willing to help us in any way. Although some buildings of this hotel have some age on them, management is continually improving things. Our room was in an older part of the hotel, but it has all been updated very nicely. They were re-roofing the front entry while we were there. Gardeners were planting new things and keeping the landscaping top notch. The location just can't be beat. We loved Shelter Island and walking around the island on the walking path, which goes right behind the hotel. We loved it at Island Palms and hope to return someday soon.

    5
    « A MUST TRY »

    Great hotel, great location, easy parking, great restaurant and amenities, beautiful clean spacious rooms, wonderful staff. Would definitely come here again. The area is excellent, great views, fishing pier across the street. Lots of fun things to do.

    4
    « Decent But Not Over The Top »

    My wife and I recently spent 3 nights here earlier in the month. Based on prior reviews I was expecting a but more than we got. The hotel in being refurbished so there are construction folks cluttering up the driveways. I showed up 15 minutes before "official" check in time and was told my room was not ready. Others were getting rooms, but I guess our building was still being readied. I was told to come back in 15. I did and still no available room. Had to wait another 20 before we were given keys. The property is really spread out, so it can be a long walk from the office to your building. Our room was quite nice and had a great view of the marina. Parking can be an issue and it costs $10 per night and you might not find a spot near your building. The area is very nice and there are plenty of eating places nearby. The main pool area was closed due to previously mentioned construction. We used a smaller pool area that was closed one evening due to a private function. Our stay was okay and this place is well worth considering.

    4
    « Great place for a quick stay »

    Stayed here for 2 nights while the family did San Diego area attractions. Rooms were clean, service was good and most importantly it was quiet at night. No reason I wouldn't stay here again. I would skip breakfast at the Blue Wave and order room service or head to another local spot, same for dinner. Checkout process in and out was simple with no hassle.

  • 5
    « Excellent hotel/excellent location »

    We love staying at the Island Palms on Shelter Island in San Diego. The location is convenient to everything. Either bay view or marina view is great. Great walking area. Hotel staff was very courteous and pleasant and the bartender poured delicious drinks.

    5
    « beautiful stay in San Diego »

    I love this hotel. it's the third time I've stayed there when I go to visit my son. The location is great, the staff is excellent, the condition of the rooms is excellent. The only negative is an extremely inadequate fitness center. But there's a nice promenade to walk or run outside.

    3
    « Good and bad »

    Great location, great master bed, unsleepable pull-out sofa bed, no "balcony" contrary to advertising. Bathroom is terrific. Kitchen good though not a single cutting knife. Price seems high. We NEEDED two beds, and had only one usable one. We WANTED a balcony, and a cordoned-off part of stairwell landing facing the same on room opposite is NOT a balcony. No one used them. Also note a lot of partying at this motel, and odd policy of charging for parking in standard motel lot.

    5
    « Staycation »

    This Best Western is in a prime spot with a lot to do close by and for couples or families. I just wish it was dog friendly that's the only thing wrong with it! We stay at a lot of Best Western's and they are usually dog friendly. The restaurant is good and it's nice to just park your car and not have to really go any where if you just want to relax!

    5
    « Outstanding service ! »

    We were greeted with such warm welcome at the onset by Danny (front desk manager). He was very accommodating and tried meet all our needs with personal service. He inspected the bikes we were going to ride on to make sure it met our satisfaction and safety needs. The service, friendliness, rooms, and food were simply the best. That's why we chose this "Best Western- Island Palms" time in again over any 5 star hotel. It's a gem of a place. Great job, Danny and John! Jim and Edna??

    5
    « Best Western Island Palms - good choice »

    We have stayed at this hotel 3 times. Very friendly helpful staff, good food in the restaurant. Beautiful views over the marina, especially if you have a marina facing room. Clean, good sized and comfortable rooms. Would recommend this hotel.

    5
    « Excellent service »

    Thank you to Teresa in the bar for excellent service and your Mia Tia's are the best Will definitely return. This was a great stay you made it extra special so thank you , you are a credit to the best western team

    5
    « Beautiful views and excellent service »

    Stayed here for a week with our two preschool aged sons. The hotel was clean and the staff was very friendly. Having a kitchen was great. The hotel is undergoing some construction but during our stay it did not impact us at all. We parked across the street as they do charge $10 a night for parking but there is ample free parking right across the street. Our room overlooked the bay. We will stay here again if we find ourselves back in San Diego again.

    5
    « Fabulous Stay »

    Our only issue was that we didn't plan to stay long enough. Location, facilities, and staff were everything we expected and more. Great weather made our stay even better. We had a suite with a view of the marina, a patio and a well supplied kitchenette; enjoyed dining on our patio as well as local restaurants. Can't wait to go back.

    4
    « Beautiful location and great service! »

    From the moment we checked in we were greeted with big smiles and made to feel welcome. Tasha helped us at first and then I asked if we could have a room with a view. We booked in advance and got a special rate so I wasn't sure we could.Then Austin came to our rescue! He had a difficult time because we were staying for 4 nights but he did it! We stayed in a huge room that overlooked the bay and we could watch the sail boats every morning and see the lights of the city at night. We did have to move rooms on our fourth night and they said they would take care of moving our bags...which they did. We got a nice note from Louis T. our bellman He did a great job They were doing a new roof at the time of our stay but it wasn't a problem. .

  • 4
    « Construction going on but worth it. »

    When we first arrived I saw all this construction and got nervous that this stay would be noisy. But thankfully I was wrong. It appeared they are just updating the main lobby building. Our room was in the Casa Del Mar facing the Marina. I highly recommend that building. The staff was super helpful and friendly, great location on shelter island, and the restaurant they have there has a decent happy hour there starting at 4pm. PS--and UBER didn't cost much at all to take us to the Gaslamp District for Mardi Gras.

    4
    « Nice location; good value »

    My husband and I booked this the morning of our stay. We had a suite that faced the street-- it was a little noisy with the balcony door open (the helicopters were flying in and out of the naval base a lot which added to the noise factor) but once we closed it, it became very quiet. It smelled a little musty but the room was very clean. Nice huge bathroom counter. The main building was under construction so parts of the entrance was blocked off. We had breakfast on the outdoor deck of the restaurant overlooking the marina- service was friendly and the food was good. Location was great-- less than 15 minutes from the airport. We only stayed one night but I would certainly book it again on our next trip to San Diego.

    4
    « Nice hotel in a relaxing setting »

    We really enjoyed our stay on Shelter Island! We were delighted to be upgraded to a suite and had lovely views over the city. The room was spacious and the bed was really comfortable. The pool area is nice and we had a few drinks in the bar. There was building work going on which we we weren't aware of although it didn't impact on our stay. We were aware that Shelter Island is out of the city however we had a car and it was a good base for visiting downtown, the beaches etc. We used Uber at night to get around!

    5
    « "A Slice of Heaven" »

    As we walked to the on-site restaurant for breakfast, my wife turned to me and said, "I can't imagine anything nicer than this. It is truly a slice of heaven." She did not exaggerate. We were fortunate to have a suite on the marina side of the hotel. Our view was spectacular. As was our room. The bed is extremely comfortable. The room itself is well appointed, clean and comfortable. The grounds of this place are also very nice. The pool is inviting. The restaurant has a patio overlooking the marina which makes for a very special ambiance. Every staff person we encountered was polite, friendly, welcoming. That goes especially for Danny who was at the reception desk when we checked in. He made us feel like VIPs! This Best Western is at the top of the list for accommodations in San Diego.

    5
    « Great Value and Wonderful View »

    Stayed here for my Honeymoon and was delighted by the quality and luxurious feel of this hotel. The water view is both in front and behind the hotel, so great views no matter where your room is. The restaurant overlooks the marina. It's one of the best Best Western's we've stayed in. Highly recommended.

    5
    « Great Getaway »

    Everything about this hotel was just great...even though they were in the midst of major reproofing and remodeling. I almost hate to share this so we could keep the secret to ourselves. The restaurant is also great and was as good as any place we could have gone.

    4
    « Nice Surprise! »

    One night getaway that was comfortable and in a great location. Kyle at the front desk helped us set up our accommodations and was very friendly and personable- we appreciated his help a lot! Tasha checked us in and was also very friendly and helpful. Stayed in a Jr Suite which was beautiful, even though we got a little lost trying to find our room. Guest rooms were clean and comfortable. Only negative was the air conditioner in the room was VERY loud. We had to turn it off in the middle of the night because we could not sleep with it on. Overall enjoyable stay, walked around the beautiful property in the morning and enjoyed a delicious Bloody Mary at the restaurant with breakfast. Will be back!

    5
    « A marina full of pretty boats! »

    Stayed one night at the Island Palms Resort on Shelter Island to meet up with relatives passing through. We had a King bed suite that included a living area with couch, easy chair, coffee table, desk, small refrigerator, microwave and coffee pot. Bed was VERY comfy, lots of pillows for propping up on to read. We had a balcony overlooking the marina and all the pretty yachts in their dock slips. Unfortunately, it was a rainy, cold weekend so we didn't sit out enjoying the view, we viewed it from our couch! One annoyance with the room - not enough to cause a problem - was the bathroom door. It swung outward into the room, then automatically slammed shut behind you, even if you just walked into the bathroom to get a tissue. During drying and curling my hair that meant I was completely shut off from talking to my husband out in the anterior room. So we used a suitcase to prop the bathroom door open, but this meant completely blocking the entrance door to the room. No one could go in or out. As it was just the two of us this wasn't a problem, but it was an awkward arrangement. A pocket, or hinged-in-the-middle door might have been a wiser choice. No big deal, though. We did not eat in the dining room, but did sit at the bar for a drink. We ordered a taco appetizer and there were three of them, VERY tasty! The fellow sitting next to us ordered their specialty hamburger and it had to be 5 or 6" tall! We were laughing as he had to take it partially apart and then squish it down some before he could take a bite out of it! Theresa, the bartender, was extremely nice and friendly, asking where we were from, where were we going for dinner, etc. When she heard we were meeting our party at the Brigantine Restaurant she gave us a voucher good for a free appetizer "taster plate" at that restaurant. (Brigantine Restaurant in another review) The marina was peaceful and quiet at night. With a snuggly-warm down duvet and blanket on the bed, we slept with the balcony door open slightly so we could hear the rigging tap-tap-tapping lightly against the masts of the boats. We are boaters ourselves, so to us it was a familiar, comforting sound.

    5
    « Best location »

    1st night we checked in late at night and they gave us a smallest room in their property. We took it because we all tired and just want a shower and go to bed. In the next morning, we went to the front desk to complaint how small the room was for 3 people, and they ungraded us to a double the size room for the rest of our stay. Best location for SeaWorld visit!

    4
    « Rest peacefully on Shelter Island »

    This property is located conveniently to all attractions in SD. The rooms are spacious with balconies that look to the bay or to the marina. Enjoyed very much. One draw back is that the building I was roomed did not have an elevator & it was a bit much with my luggage.p

  • 3
    « Scenic location, not so good for walking »

    Nice location, if you have a car. Construction was being done so it was noisy. Main pool and hot tub closed. Fitness center? Don't even bother. Dirty, old, malfunctioning equipment, very small space. Worst fitness center I have ever seen. Restaurant was nice. Good food. Justine was the best waitress I have ever had! Had to walk about 1/4 mile from lobby to room. Not so bad unless you forget something or have lots of luggage. No airport shuttle...taxi is expensive. You need to rent a car for this location.

    5
    « Great option convient to all areas in SD »

    I stayed at the Best Western Plus while attending a conference in San Diego. I chose this hotel because in general I have had great experience with the brand. The hotel met and exceeded my expectation. The room was very cozy and nice (and the bed was huge). The front desk was extremely helpful and the welcome beverage and complimentary breakfasts were much appreciated. I loved that they have bikes you can rent to check out the local marina. Highly recommend!

    5
    « Save a room for me! »

    What a great place to stay in SD. You are located in the most convent spot to see all the good places in the most beautiful city in the USA. As I said, " SAVE ME A ROOM". We will be back, soon, I hope.

    5
    « Superior Service »

    This beautiful hotel is perfect for a vacation. Front desk staff very knowledgeable about the area and offer assistance and great advice on travelling and getting around the San Diego area. Quiet location.

    4
    « Nice Hotel »

    We recently stayed at the hotel for a long weekend. The staff were very nice, as was the room. We stayed in one of the suites with a harbor view. Great view and plenty of room! I was a bit disappointed that the main pool area was closed for renovation when we arrived - this would have been good to know prior to our arrival, as we were looking forward to some pool time. Luckily they have a second pool, although it is very small compared to the main one. The hotel also is in close proximity to most things you will be looking to do in San Diego. Our longest drive anywhere was about 30 minutes up to La Jolla. My only "warning" for future visitors would be to avoid the room service. When we arrived we were exhausted from our flight and visiting the aquarium while waiting for check-in, so we ordered a plate of the lobster nachos. For nachos, they took a long time to arrive. When they did, after fees it was $25 for a medium-sized plate, and they were over-cooked. Not very good at all.

    4
    « Very Well Located! »

    Access to the other city activities and services were ideal. Location was perfect. Great waterway walking areas for viewing one of the most comprehensive sail and motor boat harbors in the San Diego area. The Island Palms has had renovations--and the extent of the facility is incredible. Reception and staff were very friendly and informative. Nice bar and restaurant are available. Our room was upgraded into a junior suite and was very nice. Our only complaint would be that there was only ONE mirror in the entire living area- and that being in the bathroom. There is a charge for parking---and there is plenty of room. Overall---Would stay at this B.W.PLUS again for sure. Prices were very reasonable.

    5
    « Great stay on the water »

    I love the Best Western Island Palms. We were married there in 2001 and we continue to stay there because of the location and charm. The older section is our favorite. Currently the hotel is undergoing significant maintenance but that did not affect our stay much. Our suite was outfitted well and is a perfect fit for our family of four. We will stay there again as the need to visit San Diego arises. Whatever you do, do not park on the street overnight.... we arrived late, did not see the signs and between 3am and 430 am there is no parking and we received a $52 parking ticket from the City of San Diego. A simple mistake on my part but don't let that happen to you!

    5
    « Great value, good wifi connection, free parking »

    This hotel is only 5 miles away from downtown San Diego and very easy access for half the price. No hidden fees. Love the views of the marina and miles of walking trails right out the front door. The heated pool and hot tub overlook the marina. Laundry room came in handy after days on the road. The staff is exceptional.

    5
    « Nice place to stay »

    Very nice hotel, great location and excellent customer service. Room needed a little touch up in the bathroom, but was clean. Very comfortable bed! Surprisingly quite, thought it might be noisy because of it's location, but it was not. Nothing bad to say about this hotel. Enjoyed our stay.

    4
    « Location and view »

    We came here to attend a seminar at Kona Kai resort. We chose Best Western Island Palms because of it's location right next door and pricing. We did not expect the beautiful accommodations or the exact views like Kona Kai. It was located right on the harbor on one side and the beautiful bay on the other. The rooms were clean, most had balconies. They have done recent renovations and it really made a difference. The staff was very pleasant and the restaurant here has excellent food. The location is near a lot of restaurants and not far from sight seeing activities. You can see downtown San Deigo across the bay(beautiful) and at night looking over the harbor into the beautiful homes in the hills. I highly rate this hotel

  • 5
    « Wonderful place to stay! »

    We spent two nights, the staff was very friendly and helpful. We had a view of the bay which is beautiful from our veranda. Beds were comfortabe, great size rooms , nice size bath room. Great value for the price. Would recommend it to anyone staying in the area as close to USS Midway and San Diego Zoo if they are your desination.

    5
    « Great Value. »

    Enjoyed the spacious room, comfortable bed, full-sized pillows, great veranda view of the harbor, easy access to walking path, excellent service. Danny delightedly checked me in and out like I was a friend he hadn't seen in ten years - he has customer service nailed! It's six miles from downtown (an Uber ride will get you there for $10) and costs half what the downtown hotels charge - with a better view! Will definitely stay again.

    4
    « Great base in San Diego »

    We stayed three nights and really enjoyed our time here. Shelter Island is a great location, views of Marina/Bay/Coronado. Surprisingly quiet area, our ground floor room had terrace/garden overlooking the marina. Hotel staff helpful and premises very good. Restaurant very good with outdoor deck - great for breakfast.

    3
    « Just okay »

    We were disappointed with Best Western. The room was a decent size and clean, but the bathroom was incredibly small and claustrophobic. The bed was comfortable, but we didn't get a decent sleep as it was very noisy. We faced the bay and were across the street from the pier. Everything we put in the fridge, froze. There is a charge for parking, but we didn't get charged. Ironic thing is, parking is free in the public parking lot across the street. We stayed 2 nights, having booked ahead it was a reasonable price. We inquired about staying a night on the way back, considering giving the facility another chance if we could stay on the marina side. The price went sky high and when we left a message for the manager to request better pricing, we never did hear back from him. So, we gave up on Best Western and went to a competitor which was awesome.

    4
    « Perfect Location »

    We have stayed on Shelter Island once before this visit. We love the location of this hotel and how peaceful it is. The rooms are well appointed and spacious. The beds are comfortable. I love that all rooms have a balcony with a sitting area. Our room was facing the Bay. We sat and watched the ships and boats come and go. The Sunrises were gorgeous! Windows needed to be closed to sleep due to traffic noise and people chirping their car alarms. The noise is not bad when the windows are closed however. Each section of rooms have doors that require a room key to enter, which is a nice security feature. There is ample parking. Wifi is spotty at times and a little slow. The staff here are very friendly. The restaurant, Blue Wave is good, the view of the marina as the sun sets is nice. Happy hour in the bar is great also. We will definitely return to Island Palms. Room Tip: We stayed in room 519. This is a 2nd floor, standard King rm with a small fridge & microwave, with sitting area and the view is of the park across the street and the Bay. It's a nice view! I didn't like how this room is right next to the entry door for this section of rooms. Door slams shut at all hours while people come and go. Request a room further down the hallway.

    5
    « Absolutely amazing! Perfect location! Beautiful! »

    We stayed here for 4 nights and it was incredible. We're Best western diamond members and the friendly staff at the front desk gave us a complimentary upgrade. They put us in a 2 bed/ 2 bath apartment with a huge balcony and an amazing view of the marina and their pool. They also have the full size pillows, not the tiny small ones most hotels are doing now. The only downfall was their in-house restaurant. Go their for drinks, not the food. Their dinner portions were a joke and highly overpriced. Breakfast was decent. I wouldn't waste your time eating there. Walk down the street to another restaurant.

    4
    « Marvelous location for a nice hotel »

    This hotel has nice facilities. Its location very nice. Good sight to the bay and yacht harbor. It is away from San Diego downtown. However its location is close by car. No more than twenty minutes to San Diego Downtown. Marvelous breakfast.

    5
    « Great overall experience! »

    The reviews really do live up to their expectation with this hotel. Even with a few mishaps, it is obvious that this brand is incredibly customer service orientated. The staff is friendly, and helpful, and quick to rectify any issues there may be. We had to move rooms due to a noise issue, and 2 bellmen Luis and Joey came while we were gone and moved our things, respectfully, to their new location. Great service! Will be back again! The views were amazing!

    5
    « Perfect relaxing stay »

    Great staff, great happy hour, amazing marina views. Walking distance to restaurants bars and clubs. The room I was in was huge, very clean. I am in a wheelchair and the accessibility was awesome with roll-in shower, roll under sink, level entry etc.

    5
    « A Great Place To Stay, Especially Right After Peak Season Ends »

    We enjoyed staying here more than I can convey. As always, it starts with the people who work there. This place has the best customer service. The folks at the desk made the stay for us. They found the best room for us based upon what experience we wanted. The best building for us was the marina tower, second floor facing the ship traffic in and out of SD. The alternative in this building is facing the beautiful, quiet, private marina. The staff also suggested pleasant places to eat and sights to see. We dined the first night in the hotel restaurant, virtually free with a special that also included free parking. The food was quite good and other eateries in the area are delicious and mostly occupied with locals. Our room was large, clean, comfortable, and had a super balcony where we read and watched the ships come and go. Quiet was the norm day and night, with young families and retired types equally represented. This place was, by far, not the most expensive place we have stayed in Southern California, but provided one of the very best experiences.

  • 4
    « Convenient and quiet community in which to stay »

    We stayed in a double room facing the parking lot, but they had nicely surrounded our patio with palm trees and Birds of Paradise to block out the asphalt. Nice touch. While you could hear people on the other side, the setting with several species of daily visiting hummingbirds was peaceful. Shelter Island is Polynesian in style, close to airport, with downtown visible across the waterfront. The promenade invites walking every morning. The room was substantial in size, but the refrigerator was especially small, particularly with missing pieces meant for storage on the door. Beds were VERY comfortable. We had to ask maid to exchange our toiletries, as the exterior was uninviting and dust laden. She apologetically complied. Hotel has a Happy Hour and dining room, as do the remaining several hotels on the block. Outdoor heated pool and spa with fireplace, overlooking marina was very nice...even able to use spa one day in January! I would definitely stay here again for the atmosphere alone. The room itself, however, was a large, but rather typical room. Nothing special. Staff at check in/out were customer friendly.

    5
    « Fabulous Stay at the Island Palms! »

    We were a group of 5 families, participating in a Speech and Debate tournament at PLNU. It was very rainy and stormy. The Manager upgraded our rooms, put us all together and made sure we were on the First floor which was more conveniet with all the gear we needed to carry. The thoughtfulness of the staff, the willingness to go above and beyond to accommodate in any way they can made this Hotel an absolute standout! The rooms were very clean and nicely appointed. Beautiful Views and Location. If at all possible, will be staying here again next year!

    4
    « Our family place in San Diego »

    We just got back from another great stay at the Island Palms. This was our 4th or 5th stay at this hotel. With a family of 5 we like the size of the suites in the old buildings. When staying in a hotel for a week with family it's nice to have a separate living room, kitchen, and a patio or lanai. The location puts you close to the beaches and major attractions.

    4
    « Great hotel, excellent location »

    My family (husband, two young kids) stayed here for 14 nights during the Christmas holidays. This was our second stay at this hotel. We picked this hotel mainly because of the location and amenities - we like to have a full kitchen. We had a 2-queen suite which was quite spacious. Service was great, including the daily housekeeping. Gym is a bit small but at least there is one. No complains other than the heaters are quite loud. I would also wish that management be proactive with recycling as we had a lot of recyclables and noticed that housekeeping just put everything in garbage. There should be a dedicated recycling bin in the suite.

    5
    « Beautiful Stay on Shelter Island »

    My husband and I really enjoyed our stay on Shelter Island at the BW Plus Island Palms. The location of the hotel is out of the main traffic areas so that was nice. We enjoyed the walkability of the area and would consider staying again if we returned to San Diego.

    5
    « Unforgettable- would come back again »

    They upgraded me to suite for free - service was really good. The location is the best part of the hotel. The beds were amazing - the family had a really great time. The pool , jacuzzi everything so well maintained.I'm definitely coming back again and again and again

    5
    « Great hotel, location and staff »

    The rooms are large, spacious, tastefully decorated, and many of the rooms have incredible views of either the marina or the city and the bay. The staff is friendly and helpful and the restaurant serves huge breakfasts at very reasonable prices.

    5
    « Love, love, love, this Hotel!! »

    We came specifically to this hotel for our honeymoon. We have stayed here three times before. If you are looking for a place for R&R - look no further! Special thanks to the manager who was kind enough to put us up for another night after our flight was cancelled back to Portland due to freezing rain! And they upgraded us to a suite without asking.....Thanks also to front desk manager Danny who looked after us. Many, many. thanks!! We will be back hopefully soon! ...C & D...

    3
    « Great view but small room »

    Beautiful view but rooms were very small. We had 2 adults and two children and there was not enough room for our suitcases. We had to keep them in the car. Our room did not have any porch or place to enjoy the view.

    5
    « Position, position, position! »

    Love this hotel. Located on Shelter Island in San Diego, the Best Western plus Island Palms has beautiful rooms, lovely grounds, surrounded by a marina on one side and water on the other. The junior suite we stayed in (a family of five) offered a large area, including a kitchenette and dining nook. Close to good restaurants and shopping, this place is excellent!

  • 4
    « Third Stay »

    We LOVE this hotel. This was our third stay here in 18 months. We were there for 7 nights in November 2015 and really only ran into one hiccup. When we booked our room, we requested a view of the San Diego Bay because my kids (and my husband) are absolutely fascinated with the ships that pass by. We left Las Vegas that morning and when we arrived in California, we decided to take a detour and spend the afternoon in Newport Beach for the afternoon before continuing on to San Diego. We arrived that evening to the Island Palms around 7:00 P.M. only to find that our room had been given to someone else. We were told we should have called and let them know we were coming later and they wouldn't have given the room away. Had we known that ahead of time, we probably wouldn't have stopped in Orange County. So we ended up switching rooms the next day. A little inconvenient when you have 3 little boys (and all of their stuff) that has to be moved. Luckily the rest of the stay was uneventful and we were able to enjoy some military and cruise ships pass by our room. I will stay here again (probably soon).

    5
    « Wonderful Service »

    Up until last year, I had never stayed at a Best Western. I stayed with them (in South Louisiana) when my normal hotel was booked. Since that time, I have become a Best Western SNOB, lol! I am constantly amazed by the awesome employees & their friendly attitudes..(which is kind of sad & does not speak well of the other hotel chains I have used in the past). Each Best Western that I have stayed in has extra comfy beds (and pillows....oh my gosh...I love their pillows!), very clean rooms & quite spacious. Apparently, Best Western management is very focused on the type of people they hire...and I, for one, can DEFINITELY see the difference!

    5
    « Beyond Our Expectations »

    My daughter and I took a long weekend, girls trip. I chose this hotel because of the location. It is easy to get wherever you want to go in the area. The hotel staff was very accommodating, upgrading us upon arrival to a suite. The marina was very pretty, they even had a parade of lights for the holidays. I would stay here again without hesitation.

    5
    « Great Location »

    Big rooms, lovely view of the marina and point Loma, helpful friendly staff, easy access to the Interstate and the old town etc, good breakfasts. The only issue is a common hotel issue. Electronic room keys that do not work.

    5
    « Really Great »

    Absolutely recommend this motel if you want a nice quiet place to retire to for a great nights sleep. Thee most comfortable bed I've ever slept in... besides mine. I would for sure stay here again. No hustle and bustle of uptown... just a short drive from everything. Everyone is so friendly and helpful. If you are considering a stay in the San Diego area I would recommend this Hotel.

    4
    « Great Escape »

    Nice property. Great location on Shelter Island. Staff is friendly and helpful. Food is good, but it could be better. A bit too cookie cutter and advance prepared. Our room was clean and spacious. Quite comfortable actually.

    4
    « Relaxing »

    This is a very nice hotel in a stunning location. There is SanDiego bay on one side and the boat harbor on the other side. Our room was large, clean and comfortable. The only drawback is that the walls are somewhat thin. Although loud talkers, we could hear the adjoining room conversation. Other then that we would defiantly stay again.

    5
    « GREAT PLACE TO STAY »

    This is our 2nd time staying at Best Western Plus Island Palms Hotel & Marina and it exceeded our expections again!! The hotel is very clean and enjoyable. The hotel even upgraded our room from a standard to a junior suite - what more could you ask for!! Thank you Best Western Plus Island Palms!!

    4
    « Staycation »

    Great price for a weekend getaway and beautiful view. I recommend asking for a room without small children next to you if you are on a couples getaway. I'm sure the front desk would accommodate your requests. Nice people!

    5
    « A little bit of heaven! »

    You will not be disappointed by this hotel that I rate as top of the list for exemplary customer service. Palm trees, view of San Diego, water craft surrounds to make this a very peaceful stay. Food is excellent, rooms provide a peaceful sleep, and you can participate or simply sit beside the pool and relax. You are not far from shopping, Sea World, Seaport Village, beaches and the beach villages of La Jolla, Del Mar, and Solana Beach.

  • 4
    « Relaxing visit attentive staff »

    We spent part of our holidays on Shelter Island, San Diego. The front desk staff, particularly Austen was always so polite, helpful and genuine. He has a great future in the hospitality industry because he has what it takes in caring for guests. Their restaurant staff is also friendly, helpful polite and genuinely sincerely hardworking. Our breakfast, lunch and dinners were all delicious and plentiful. The property has terrific views of SD skyline, bay and the marina on its backside. Cozy comfy room , sink i to bed and lots of fluffy pillows. Lovely spot and not noisy.

    4
    « Large room but no view! »

    I booked (and received) a junior suite but was very disappointed that I did not have a view of the water, I assumed that as I paid for a more expensive room that at least I would see something more from the balcony than the next building. However the room was one of the largest I have ever stayed in, the bed was great and the room very nicely decorated, we had to ask for a toaster as there was not one in the room - but there was a blender?. Breakfast was not included so it was good to have a toaster and microwave in the room. I parked across the street which was free but as I was a Best Western Rewards member they issed me with a complimentary parking pass which was appreciated

    4
    « I don't understand »

    When in San Diego we always try and stay at the Best Western on Shelter Island. We enjoy setting on Balcony and watch the Boats and Ships come and go. The last 2 yeas we have watched the Boat Parade. When couldn't get in with card staff was helpful in letting us in our room after checking to see if we really belonged.

    5
    « Upgrades »

    What a pleasant surprise to get an upgrade from a two queen beds to a Junior Suite. It is huge! Not only that, but because it's Christmas they gave us free parking. Everything in the room is great. The only negative is the bathroom fan which is quite loud. Fortunately it isn't on for very long. Room has a kitchenette with dining table for 4, patio w/ 3 chairs, two easy chairs, desk. The exercise room is over in the main lobby and if the tv doesn't come on, check the plug. :-) No breakfast included, but with a kitchen, microwave, toaster and so many other restaurants around at reasonable prices it's o.k. Close to the airport, on Shelter Island and in good weather makes walking around pleasant. Got the best rate on Kayak, and that was good before the upgrade! I don't know what makes a trendy hotel. ANY hotel can be romantic. So can a tent. It was nice to have a room on the first floor. Quiet area.

    5
    « San Diego retreat »

    We love a little staycation at Island Palmes. It's great to park the car and spend a couple of days relaxing on Shelter Island. We can walk to several restaurants in the area. The views from the rooms make staying in the room a treat too. Looking out at the cruise ships and sail boats going by in the sunset makes me appreciate what a beautiful city San Diego is.

    4
    « Good value stay in San Diego »

    We have stayed here 3 times for Xmas Visits and it has been a good value each time, especially if you book a fair amount in advance. The breakfast in very good. The staff is always very friendly and helpful. Internet in the rooms and computer & printer in the lobby for boarding passes and such. San Diego can be pricey, but plan ahead and this can be a very good deal. Got lucky on the day / date and saw the Parade of Boat Lights in the Harbor right across the street. It is also very close to the Airport. 10 minute drive max. The location is going to be different for everyone, of course. It is South of Downtown on Shelter Island / Point Loma. So if you have business or family in North County, it is a bit of a drive, with traffic. But if you are going to Old Town or Balboa Park or the Beaches, then it is good location. For us it works out just fine.

    5
    « Excellent hotel with fantastic view »

    Hotel staff was friendly, helpful, and attentive. Rooms were large and nicely appointed with a microwave, refrigerator and a coffee maker. Door opened up to beautiful marina view. Bed was very comfortable with lots of pillows. We had happy hour in the bar which was nice and we met some nice people and staff. They are renovating some areas of the hotel but that didn't affect us during our stay. We bought a pkg deal for and extra 25.00 that included 50.00 in food and drink and parking which was well worth it. Bartenders poured some stiff drinks as well. We would definitely stay here again.

    5
    « Family Vacation to Anaheim/San Diego »

    Our family took a first time vacation to Anaheim for 3 nights and San Diego for 3 nights. We stayed at a hotel not in the Best Western family while in Anaheim. After 4 long days in Anaheim/LA area doing Disneyland and Universal Studios Hollywood it was a huge relief to arrive in San Diego at the Best Western Plus Island Palms Hotel & Marina. The minute I entered to doors to check in I felt welcome and at home. I booked two rooms so my mom could have her own comfort while myself, my husband and our two children ages 7 and 5 had another room. The rooms are very nice and relaxing while also being very spacious. We were very impressed with how quiet it was no matter what time of day. The ability to just step outside and walk along the marina and the beach was absolutely beautiful and so peaceful. The location is also very convenient to La Jolla Beach, Legoland, Sea World and the San Diego Zoo which we enjoyed while there. We can't wait to come back and just spend a whole week there. We will definitely book our next trip to California at this location.

    4
    « B.B. King on the balcony »

    Beyond description, I mean, I came back to my room after an elegant dinner and kicked it on the balcony for a nightcap and low and behold, I hear BB KING playing a concert in the not too far away distance, as there is a dinner and performance venue next to the hotel. If you don't get a room with a view, this place is mediocre but if you do get a view, it makes a world of difference.

    5
    « Bootcamp Graduation »

    My grandson graduated from the Marines December 11, 2015 San Diego, California. We had to be there so, I started planning in September for our trip. He makes us so proud. I saw the add on kayak.com of Best Western Plus on Shelter Island Dr. and it was so beautiful that I had to book the rooms. I was pleasantly surprised everything was as pretty as the pictures portrayed. I awoke every morning to look out at the bay full of sail boats. I just wish I could have stayed longer.

  • 5
    « Wonderful room and setting »

    Quiet room on harbor front. I was concerned that being ground level would hear traffic in room above us. The room was exceptionally quiet with a romantic back patio overlooking the harbor. Very comfortable beds. Even with the construction it was quiet and felt very safe. Loved the Sunday night boat parade for Christmas.

    5
    « Very Good Experience »

    Our hotel room was very clean, comfortable, fresh, and most importantly for a hotel by the water no smell or hint of mildew. The price was more than reasonable. The food at the restaurant was outstanding for both lunch and dinner. The wait staff could not have been nicer, as was the entire hotel staff.

    5
    « what we wished »

    there are many other accommodations in SD which are much better. for us it was the best option for both price and location. great views and excellent facilities. you can enjoy both the view at the Coronado and the city. soooo close to the most of the attractins!

    4
    « Ideal place to stay »

    If you want to be away from the city centre then the Island Palms is an ideal location. Views of the marina or the bay with a bar and restaurant with friendly staff.They seem to be making improvements in all areas with work on the pool being undertaken when we were there. The rooms are a good size complete with all the facilities you need and a fast wi fi.

    4
    « Nice Hotel, that is kept up in great condition »

    I stayed at this hotel for early party of December 2015 during the early part of a week for one night, checked in late and left early the next morning, so didn't get a chance to prance around all the grounds. But what I did see and explore, I was pleased with. My room, a mini suite with a king bed and adjoining LV and small kitchen was in tip top shape and well maintained. The bed was comfortable and had a good night sleep. Although the rooms are next to a marina, I didn't hear much noise at all that night. I would definately stay here again and also for an extended period of time with my family next time. Its close enough to the airport and out of reach from most heavy congested traffic concerns and close (within 10-15 min) from downtown San Diego.

    5
    « Top Notch »

    Excellent hotel facilities with helpful staff and prime location. Room was very good with all facilities for a relaxing, enjoyable stay. Pricing is very reasonable compared to Downtown San Diego and many good restaurants are available about 1-2 miles way.

    5
    « Great Spot »

    Shelter Island was a great spot. We enjoyed ourselves here. The Hotel room was nice and the staff were friendly. We wish we had have opted for the Marina view as that was just beautiful. The only thing I wasn't happy about was paying $10 a night for parking. I don't think it's necessary and felt like it was a bit of a cash grab. If it was in the heart of the city I could understand. Overall we were impressed and had a great time. I'd stay there again.

    5
    « Island Palms Is Fabulous! »

    This is a 100% fabulous hotel & Marina. The property and marina are absolutely beautiful. The next trip to San Diego will have Island Palms as our hotel of choice! The room was spacious and the view of the marina was so gorgeous!

    4
    « Beautiful location, accommodating staff »

    We selected this Best Western due to ratings and views of the water and marina. We were very pleased with the hotel. The on site lounge and restaurant was very convenient. The hotel has only two floors and no elevators. This would have been a big negative for us if we had not received a first floor room. We had just returned from a 50 day cruise so had several, heavy, bags! Do request a first floor room if you need a ground floor room. The hotel is spread out over many buildings due to only two stories. Fortunately they offer a golf cart to transport their customers.

    3
    « Interfering construction »

    Staff is not adequately trained on the major construction project that is going on. Also, sort of a odd note -- the bed was made so tightly that in order to use it (i.e., get under the sheets) one had to essentially tear it completely apart.

  • 5
    « Awesome »

    Lovely water side hotel! Rooms are large and have all the amenities you need when travelling as a family. Our room had a view of the harbour and a balcony. The Location was great and the staff were very friendly complementary wifi! Would definitely stay here again and highly recommend it!

    5
    « The cream of Best Western's Crop! »

    I could not be more impressed by this hotel! I came to San Diego for a wedding that was being held nearby at the Thursday Club - and this hotel was offered to us with a group rate. I was a little shocked that we'd be staying at a Best Western - but upon arrival; I couldn't have been any more impressed. The hotel must be in the top 3 of Best Western's in the chain - because the place is run exceptionally well (I'm a hotelier) and is laid out in three separate buildings. I stayed in the Casa del Mar building - which was the second building from the main front desk. The reception building is a cool A-Frame building- that has been maintained really well. My room had a marina view - with a little patio and two chairs outside the room. This was perfect to relax on in the morning with some coffee and catch up with some work e-mails. The room had a microwave and a mini-fridge and a very comfortable bed. The room had a large flat screen TV with a good assortment of channels. The bathroom (toilet & shower) is very small - but very adequate. The location, the cleanliness, the attention to detail and the great staff here make this hotel a must visit. I'd gladly stay here again in the future.

    4
    « Super hotel »

    When we arrived there was MAJOR construction and my heart actually sunk, when I realized all that banging and renovation noise was OUR hotel, but......it did not interfere, in the least with our stay. In fact, the manager upgraded our room to a harbor view AND gave us a late check out. We had a nice peaceful nights sleep. Because of all the construction work, parking was minimal and harder to find. Breakfast is NOT included, but there is a restaurant on site. Beds were spacious and there were lots of pillows, but the bed was exceedingly hard! Nearly a 5 star, but not quite!

    5
    « Economic meets Paradise! »

    Stayed here for 3 nights in July. The hotel is maybe 5 minutes further than most "hotel circle" hotels to most attractions. But it is more peaceful here, with great marina and bay views and lots of lush botanicals you get a bit of paradise at a small price.

    5
    « 5 STAR »

    Upon our arrival Torrey went out of her way to get us settled in. The House keeper (Conseption) was always happy, smiling and ready to help she is a very kind person and left our room in excellent/clean condition. The view was great and the ocean breeze was amazing. We like to sleep late and it was quite all morning. I went for a walk very late at night after a large meal and had no problems and felt very secure with the area. Food prices are a bit high on shelter island but we went over to Ocean beach and Pacific Beach and found found very good cheep food. Try Pizza Bella in old town The Pesto pizza is the best. They have a great patio. Could not get any decent food places to deliver to Shelter island other than the crappy local pizza places. Found a deli in La Mesa D.Z. Akin YOU must try this place about 10 miles from Hotel but worth it.

    4
    « Outstanding location and comfortable amenities »

    We spend time here taking care of our toddler grandson. The walking opportunities on the marina and bay are outstanding. The setting is beautiful with a playground within walking/stroller distance. Our junior studio provided enough space and kitchen amenities.

    2
    « Could have been great, but fell short. »

    The location of this hotel is great. It has a marina on one side and the bay on the other. We had a room with two queens, the room was nice but a little small for our taste. We could hear everything from the room above us and the plumbing was quite loud. While the property could have been wonderful this trip fell short. Our key card deactivated every day during our stay. So, every night when we got back with food and our treasures for the day we couldn't get into our room. The one night we went to the pool we discovered there were no towels. Also, be aware that they charge for parking, but the lot across the street is free. There is also a great walking path on both sides of the hotel and a kids playground across the street.

    5
    « vacation »

    The room was great, clean, comfortable!!!! Quiet. The people at the resort were very friendly, informative and very helpful with directions and places to go and visit!!! The food was very good at the resort, great breakfasts. Can't wait to go back there!!! It's always sunny in San Diego!!!! Transportation, buses, trolleys, cabs, uber, lyft,,,,, all easily accessible!!!! Highly recommend this hotel, great location to everything in SD!!!!! Bay on one side, looking at the city, marina on the other!!!!

    4
    « Very Nice Hotel »

    We stayed in one of the renovated parts of the hotel and it was very nice. We were on the second floor and had a view of the bay with a balcony. Would have sat out more if the weather had cooperated but it rained a good deal of the time. Our only problems were low water pressure and it took a long time to get hot water. Our sink backed up once but the maintenance crew got there quickly and fixed it. Internet was slow. Selection in restaurant for dinner was lacking and expensive so we ate most meals off site. Location is good and easy to get to shopping and beach.

    5
    « Excellent choice for Palm Springs »

    very calm and clean. close to the main sights. easy to find. rooms are very spacios. excellent pool if you are staying on the ground floor. thanks for great memories when I asked for using BBQ facilities! parking and swooming pools were great. dreaming to come back!

  • 3
    « Good option but choose carefully »

    This is our second stay at this hotel and this time we were rather disappointed. The hotel is in a great location (if you have a car) and service is still very good, but the older rooms that have not been refurbished are really showing their age. This time we were put in one of the old wings and we didn't like our stay nearly as much. We did ask to be in a refurbished room when booking but the request didn't get actioned, perhaps because we booked through Expedia. The corridors have a very unpleasant smell in that wing, too. The room was ok smell-wise, fortunately. We would come back, though, if the room rate was right but only after contacting the hotel and ensuring we were booked into a new room. It's still a lovely location and mostly a good hotel. Tip: Pay extra if you have to for a marina-view room. The roadside rooms would be very noisy with all the activity in the bay and on the navy base opposite.

    4
    « San Diego Harbor View »

    The room was recently remodeled, central location and provided a great view of the boat harbor. Hotel staff was friendly and very helpful. The location provided easy access to all central district amenities.

    4
    « addendum to an earlier review I wrote »

    I gave a great review of this resort. I nearly forgot to mention 2 of the main things I did not like about it (I do not know if it's true for the Casa Marina building and the Island Palms section of the Resort), but our hallways had a very funny funky smell that wasn't all that pleasant. I am sure it has something to do with being near the ocean and all that. Luckily they keep that smell out of the rooms (but be careful, not out of the closets... found out after hanging my clothes up on the first night and smelling them the next day). And my second gripe was that you hear people in the hallways and next door way too clearly. Pray that your neighbors sleep in, otherwise you will be waking up with them too.

    4
    « Nice Comfortable Stay »

    I wanted to find a place that was close to the water and in a laid back part of the city and this place served both functions. When you book your stay you have your choice of basically three segments of the Resort. The older Island Palms where you are closer to the bigger pool and spa, the main hotel lobby, and the restaurant, the Casa Marina, which is way down at the end, with a nice view of the marina, somewhat newer rooms, and close to the tennis courts, and the Casa Del Mar, which from my understanding is the newer of the three buildings, has a nice small pool and spa. I chose the Casa Del Mar. The jr suite I got for my family of three was perfect for 2 adults and a small child. The kitchenette was well stocked with dishes, bowls, glasses, mugs, silverware. The vanity was huge and gave us plenty of space for the adults to get ready after a shower. Try getting a view of the marina instead of the bay. The marina twinkles and bobs at night and makes you feel like you're in the marina at Cabo (especially when someone on one of the boats was playing some mexican music). The bay view is nice, but you have the hotel lot, the road, the Park parking lot and several more feet of grass and sidewalk before you see the water, whereas the marina, you are right up against the water. A tip for those who want to save $10 a night. Park at the Bay Shore parking lot across the street. They allow for overnight parking. My only gripe during my stay was that our spa was not working the 2nd night we were there, so the Island Palms one got somewhat crowded that evening. Also, I was a tiny bit worried leaving my car at the lot across the street because a homeless man or two would hang out over there most of the day and I knew my door lock wasn't working. Luckily these guys were responsible, dutiful homeless men and didn't try opening any of car doors those two nights. My wife and I both felt that the mattress was a little hard for our liking, but we managed alright.

    5
    « Excellent Rooms »

    This was my first time staying at this hotel. I was pleasantly surprised. The room was very large and had a sink and dining area. We are a family of four and didn't feel restricted at all. We had a view of the marina. Nice and quiet hotel with a great view. Definitely will stay here again.

    5
    « Everything Yacht Harbor Wasn't »

    Last year we stayed at the Best Western Yacht Harbor and had a horrible experience. This year we paid only $20 more per night and had a wonderful experience. Even though they didn't offer complimentary breakfast, it was still worth it. We ordered room service for breakfast. I've never expected great food from room service just because of the travel time the food takes to get from the kitchen the room. It still was better than any of those free breakfasts that some hotels offer. Pools were great. Warm and enjoyable to swim in. Staff was helpful. Views were awesome. It was fun watching the military helicopters and boats do maneuvers in the harbor. Choose the rooms on the south side if you have a choice. Much more interesting.

    5
    « Wonderful Stay »

    Extremely friendly and helpful staff,fantastic location on marina at Shelter Island, but handy to airport, downtown, La Jolla, and most SD attractions. Great value. As deluxe a Best Western property as I've ever encountered. Outstanding in all respects.

    4
    « Recent Stay »

    Enjoyable stay in great location between the marina and bay. - 2nd time here in last three months. Friendly staff make you feel welcome and at home. Rooms and public areas always clean. Rooms can be a little noisy (old fridges and airconditioning) and sounds from adjacent rooms - but beds are comfortable. Overall satisfied and I plan to stay here again.

    5
    « Can't wait to go back »

    First of all I am a Hyatt person and was concerned about staying at a best western but This property was great. Location is on Shelter island and rooms either have a harbor view or marina view. We stayed in the newest wing , Casa Marina and the rooms were beautiful and well appointed and up to my High end standards. For the money this is a great deal. The staff was great and Danny at the front desk was so nice and had great restaurant recommendations. The hotel has free bike rentals and lots of really good restaurants in the area. We will be coming back!

    5
    « Island Palm best stay ever,love JR Suite »

    BEST WESTERN Plus Island Palms Hotel and Marina gave me the most beautiful JR suite after coming in from Hawaii Airline Flight 11:00PM flight. Best price for Elegant hotel. Clean, happy staff, well kept hotel, Large pools by restaurant and Marina side. Tub and bathrooms separate room to give husband privacy. Food was great and great price. Taxi from Airport to hotel was good . Security was around for my safety while stay at BW. Thank you for great room after first hotel did not work out down the street. No Shuttle to airport, no continental breakfast but I ordered from Hotel Restaurant and Front desk had Taxi at check out my stay was nicest ever when staying ay Best Western Island Palms, Hotel and Marina. Thank you again.

  • 5
    « Very tranquil »

    Had a lovely stay here with the family this week. The hotel is located on a small peninsula with several other hotels and restaurants surrounded by the marina. It's quite far from downtown, about 15 minutes by car, but if quiet is what you're looking for; you've found it! The hotel is between two marinas with a small park across the street. Our room was in the newer remodeled section near the tennis court. We had a small lanai area that led to walking trail along the marina. Beautiful views! The room was clean and the beds with down pillows were very comfortable. Pros: free wifi, mini fridge, large TV, Cons: parking $10, people talking in the early morning along the walking trail

    2
    « Unhappy »

    Booked room off Southwest Airlines and rate was definitely higher than average but willing to book because of favorable reviews about the accommodations. Was in town for one night to attend a wedding and wasn't able check in until Friday late evening, approx. 11pm. Front desk unwilling to waive $10 parking despite short overnight stay but fine - ended up parking in overflow parking across street. Upon check in, noticed carpet was still wet from recent shampoo job. Offer to move us but honestly too tired so deal with it. Saturday morning, at 8am, knock on the door from housekeeping despite privacy sign. Okay, no big deal. Answered door, politely responded, and went back to bed. At 10:15am, leaf blower right outside of our door. Called front desk to notify them and response was "what would you like us to do, sir?" Staff wasn't rude per se but the question was rather off putting. May I suggest holding off on any landscaping until at least noon so your guests can sleep In a bit on a weekend morning? Whatever, we decided to get up and check out early rather than try to sleep through the noise. In their defense, manager called back and offered to comp our breakfast. However, after being awaken early twice and clearly not receiving any empathy from the front desk, I was not agreeable to staying on the property. In my opinion, not worth the $190/night and would opt for a different option next time.

    4
    « A nice stay »

    Lovely property across from the beach. Great staff, relaxing hot tub. Airport close by so noise during operation but no major. Wonderful walking area across the street up and down the water. Well late, felt very safe.

    5
    « Family Reunion »

    This hotel is excellent. Got a great rate for the facility. Centrally located. Rooms well maintained. Staff very helpful. Would definitely stay here again. Only problem mattress was a little soft for me.

    5
    « Wonderful Hotel »

    The staff was friendly and knowledgeable. We had two rooms. Both were wonderful. The rooms were clean and decorated very nice. The views from the rooms were awesome. Loved the boats! I could see my car from our room. We were close to everything. About 10 minutes to the airport. Both pools and hot tubs were nice. We loved the fire place next to the pool. We travel a lot. This was one of the best hotels we have stayed at. We were there for the NFL foot ball game. We didn't want to park at the stadium. It was a short drive to Old Town where we parked and about a 15 minute ride on their rail system to the stadium. Their transportation system is awesome. $5.50 for all day.I would give this hotel 5 stars!

    5
    « Great position and friendly staff »

    This is about 5 minutes drive form car rental return at San Diego airport, and rooms have great views over the bay or shelter island marina. Staff very friendly, rooms comfortable. Have stayed here before this visit, and would certainly come again.

    5
    « Husbands birthday trip »

    Hotel staff were great! Room was really nice, clean, had a great view private balcony! Food in the restaurant was good. Bar served really good drinks! We would definitely come back! The only downside was finding someplace that served breakfast with a View nearby.

    4
    « Great place for extended stay »

    My partner and I were in Sand Diego for a 7 day business conference and needed a good, comfortable hotel at a reasonable price as we are travelling on a weaker currency. Best Western Island Palms is great. Room was clean, price was excellent, service good, room service food was delicious. The hotel is located right on the marina so every day we woke up to the sunshine and yachts view. Defintely will stay again when we are back in a year. Wifi signal in the room was a little weak but workable.

    5
    « Friendly Staff »

    AC unit stopped working the first night and they couldn't fix it that night b/c it would be too loud and we had a sleeping baby. It was fixed the next day and we got a fruit bowl, apology note and a GC to the resturant. That was nice. Every night we could hear whistling in the hallways from the doors not being properly closed which was annoying. Good thing was had ear plugs. Our room keys stopped working since they were too close to my cell phone. Wish the staff would have told be this upon check in to avoid the hassle of getting new keys. The staff brought us new ones quickly though. The hotel is in different buildings that weren't connected and ours didn't have an elevator. That was annoying because the front desk, resturant and fitness center we're a ways of a walk away. Also we had to carry our 50 pound bag up the stairs to the room. The fitness center was small and the TV stopped working for the last couple days and no one fixed it and there were no cups for the water. The resturant staff was nice enough to give me an ice cup of water. I told the front desk but during my stay i went every night and there never were any cups replaced. The last day, we went to have a shower and there was no hot water at about 6-7am which was extermely annoying since we had to leave for the airport and were rushed b/c we were waiting for hot water. Every other time there was hot water but the pressure wasn't that hard. Overall, the staff we're friendly, helpful and accomodating. I would recommend this hotel but ask to be closer to the front desk:-)

    5
    « Beautiful surprise »

    I was a little disappointed when we first drove in to Shelter Island because there is an industrial feel because of all many merchants and or service shops that cater to the yacht business. The hotel, at first impression seemed a little old because the lava rock is reminiscent of the 70's. But I couldn't have been more wrong. The rooms are beautifully updated, clean, and have luxurious linens. The pool and walk ways at the rear of the property are beautifully maintained, landscaped, with a fantastic view of the marina and all the yachts. This is a very nice place to stay.

  • 5
    « What a fun motel. It is a redo in a Tiki theme and remodeled with a nod to luxury. »

    From your front door you see many ships coming into port and going out. A marina is behind the motel and an amazing view of the hillside. The staff was super helpful and the room very clean. Shelter Island is a little secret.

    4
    « Quiet relaxing area but still so close to the city »

    The hotel is on shelter island, just a 15 minute drive from the center of San Diego. You can walk around the bay and enjoy the view of the city skyline or the boats in the marina. The hotel looks like a tropical resort and it also feels that way. The reception is large with a nice garden area and very friendly staff. We stayed in a suite (due to the unexpected free upgrade) and it was a good size with little patio and view over the marina. There was a good size fully equiped kitchen, a seating area with tv and bedroom with tv and closet. The bathroom had 2 sinks (a real plus if you want both to use the bathroom at the same time) and all amenities. There is a central airco system which does make some noice but you can also choose to open the windows and use the fans. There is a good size parking on site, not free, but you can also park across the street for free. There is a large pool with hottub which is nicely decorated and lighted up the evening. If you want to stay at a very good hotel but don't want to pay the high amount as in the city than this one is a very good choice. It offers good value for money and is just a step away from the center.

    4
    « Island getaway near the center of San Diego »

    Our stay on Shelter Island while visiting San Diego felt like an island getaway. Shelter Island is a thin strip of land with a huge marina on one side and great views of downtown San Diego on the other. The hotel is very pleasant with two pools, a reasonably priced restaurant serving breakfast, lunch and dinner, and a small exercise room. Our room was very small, but we bought it for a low price through a booking site. It included a walk-out patio. Other rooms are much larger and many have balconies looking out over the marina or towards San Diego. My ultimate measure of a hotel is always the staff, and all of them here were superb, from the front-desk to the restaurant to housekeeping. I take one point off the review because the hotel charges a daily parking fee, even though parking is plentiful.

    4
    « On the Bay+Harbor // Great service // Great value »

    Friendly and prompt service in all aspects from the BWPIP team, the restaurant is exceptional for a hotel restaurant and there is frequently a vibrant crowd at the bar. Excellent value and location if you are in SD to relax or spend time on Point Loma / the coast. Quick and close access to SAN.

    4
    « Very nice place to stay »

    I had a great stay even though there were a couple of things that I didn't care for about the hotel. There is no tub just a walk in shower that is a lil small and there early morning noise. You can hear the outside activity from inside your room. The bed is great and so are the views of the marina. There is also the Brigantine Seafood Restaurant close by. You can walk there and the food is great. I would stay there again.

    5
    « Shelter Island Gem! »

    Had a nine day trip to Southern California planned. Several days to be spent in the San Diego area. Found the Best Western Plus Island Palms and could not believe the low price for the location. I had been in the area before on business and knew the location well, but again could not believe the price. Upon arrival, I found the property to be well maintained, the room was huge, A/C worked well, and everything was as expected. I will most certainly have this property at the top of my list for a future stay in San Diego, and will recommend to others. Oh, and I was in the Casa Del Mar building, which was a "no view" building. Depending on which side you were on, you either looked at the beautiful marina and all of the yachts and sailboats, or at the San Diego Bay and Coronado Island. No view indeed!

    4
    « good hotel in shelter island »

    it was a nice hotel in a great spot just next to the marina. the room views were great. aircon wasnt working properly but everything else was ok. bathtub also a bit outdated but rest of the bathroom good. a bit far from the centre of san diego but location was great

    5
    « BEAUTIFUL!! »

    When booking the Best Western Plus Island Palms I had asked for a second floor room in the newer part of the hotel overlooking a lovely view ( based on tripadvisor tips). They were so accomodating and we did have a fantastic queen room which was huge as we were lucky enough to have a free upgrade. The staff especially Daniel were so helpful when I had a problem and had to sadly leave a day early, The two pools that overlook the marina are beautiful and the whole of shuttle island is very peaceful. We were so happy we stayed here and the only problem we had was that we had to leave. The price we paid was very reasonable and we would definately recommend this Best Western plus island palms. Thank you so much for a lovely stay

    4
    « Great employees, nice hotel, problems with handicapped room availability »

    Arrived on a Saturday just prior to 3 p.m. There was a small lobby with several people waiting in it and I stood in line to wait my turn to check in. When I ask to "Check in," I was curtly reminded by the female clerk that check in time is not until 4 p.m. Since other people were standing around when I arrived I didn't think it was because the small lobby was such a nice place, it was obvious they were waiting for a room. It about fifteen minutes I received a call that our room was ready. I confirmed with the clerk that room is wheelchair accessible with a roll in shower as my wife is disabled and unable to walk. The clerk assured me the room had a roll in shower. When I walked into the room I was a little disappointed. The room was OK, nothing spectacular, but I was told we would have a marina view from our room. In fact there was a bay view. If I looked through the parked cars and parking lot right in front of our room, and if no cars were traveling up and down the road in front of our room and looked through the parking lot on the other side of the road I can see water. If big ships were traveling up and down the waterway we could see those easily. I made the mistake of helping my wife lie down on the bed and unpacking before checking the bathroom. You guessed it, there was no roll in shower. A bath tub will not work for my wife who is unable to walk. I called the front desk and was told they had another handicapped room available and assured me it had a roll in shower. I packed up our things, helped my wife get into her wheelchair and waited for a bell hop to help us move to our new room. We walked a few building away to an older building where our new view would be of a delivery loading area. It was obvious this room was going to be a downgrade from our last. Lo and behold the room was not handicapped accessible and certainly did not have a roll in shower. The bell called the front desk to tell them our new room was not handicapped accessible while the front desk assured the bell hop that "Our computer," indicates the room is handicapped accessible. Herein lies the biggest problem with this hotel, their room inventory is not up to date. The front desk has no idea where the handicapped accessible rooms with roll in shower are. This hotel is a big complex and I don't expect the front desk to know off the top of their heads which rooms have a roll in shower but I do expect them to be able to locate them, after all, I confirmed the roll in shower reservation twice before our arrival. Since our new room was not handicapped accessible, I wasn't able to get my wife's wheelchair into the raised doorway. I asked the bell hop if we could go back to our original room and wait there while the front desk tried to find us a room. The bell agreed and we walked back to our original room. When we arrived at our original room, maid service was there to clean up our room. The maid service was surprised to see us since the front desk didn't tell him we were coming back to our room. The bell hop told the maid we were waiting for a handicapped accessible room with a roll in shower the maid said he knew there was one in the building, he didn't remember where it was, but he had cleaned it just a few days ago. I called the front desk from our room, they apologized about the confusion saying she was working with the manager to find a room for us and would get back to us quickly. About 1/2 an hour later the front desk called to inform us they had found a room for us. I was told the room was just down the hallway from our current room and I was asked if we would like to move into our new room. I told the clerk I would like to see the room first before we moved. The clerk walked down to our room with the new room key to show us our new room. The new room was bigger, but it also had a bathtub, not a roll in shower. The clerk was embarrassed. "Our computer indicated this room was handicapped accessible with a roll in shower," she told me while we looked at the bath tub in the bathroom. I was told they would find us a room as soon as possible and help us move to our new room. No one from the hotel contacted us that night or the next morning. We went to our event that night and the next morning I contacted the front desk again. I was told, "No one contacted you? I was told by the manager that you had been contacted. We found a room for you and would like to move you today." "No, no one has contacted us," I responded to clerk. The clerk escorted me to the newest room, it was exactly what we were supposed to have when we checked in. Handicapped accessible, roll in shower, kitchenette, ceiling fan, sliding door access to a walkway next to the harbor. This was a nice room. If you are not handicapped, this is a nice hotel. Great views from your room if you are facing the marina. There is a restaurant on site, it's average. There is a great cafe on the dock across the street, nice people, great food. A couple of other restaurants are within walking distance and if you are walking to Humphrey's by the Bay for a concert, it's less than a ten minute walk. There is no grocery store within walking distance, at least not one we knew of. No shopping nearby, you'll need a car, uber or taxi to explore away from the hotel. If you need a room with a roll in shower, I'm not sure I would recommend this hotel until the management updates the inventory on their in house software to match their real life inventory. Our first night in a room that didn't work for my wife was not ideal and not contacting us to tell us they didn't have a room for us is at a minimum poor customer service. Thought it all, except for my initial contact with the rude front desk employee, everyone else there was very friendly, cordial and willing to try to help. If you check in at the front desk and if your room is far away, the bell hops will drive you and your luggage to your building in a golf cart.

    4
    « Lovely location - out of the city »

    Stayed here for one night, used air miles rewards which worked well. At first they were going to charge my credit card but it was quickly straightened out. Front Desk staff was very pleasant and helpful. Room was a nice size with kitchenette facilities. Sink and toilet were separate (which makes it so much easier when two people need to get dressed at same time). Did not use restaurant or any other facilities. Location was nice and quiet - easy access to restaurants, stores and short drive to downtown.

  • 5
    « Family Wedding Trip »

    It was a trip for a wedding, the location could not have been better. The scenery was wonderful, the hotel was in walking distance of venue, the staff was caring and helpful. Travelling with a two-year old was made easy. Would not stay anywhere else on our next trip to the area.

    5
    « Quiet, nice, tranquil, beautifull »

    I been staying for few weeks and is is really nice, tranquil, great view of Marina, great view of San Diego across the bay. If you like to stay in a quiet environment then this is the best you can get for your money.

    5
    « Very relaxing hotel »

    We stayed to days in the hotel. It is not a hotel with a vibrante lobby or atmosphere like Michelberger (berlin), Ace (USA) or Volkshotel (Amsterdam) but a romantic family or couple hotel. On the other hand my friend and I who are absolutely not a couple also liked it a lot because it was clean, convenient, beautifull location, with good service and the swimming pool was very relaxing. Only disadvantage was that the room was to small for two Queen beds. You had almost no space. The door also touched the bed always.

    5
    « Best of San Diego »

    If you haven't stayed in Point Loma this is a must. Shelter Island is in the middle of it all and yet a quiet little corner for wonderful walks and watching the boats. Great find. Enjoyed local restaurants and shopping. It is nice when you are at a hotel that has its own restaurant and bar. Loved coming back and look forward to the next trip. The price will amaze you when you experience the area and hotel yourself.

    5
    « Love It!!! »

    From checked in till i checked out. Everyone was so helpful and the veiw love it. The woman that help me at check in was so helpful her name is brenda i think . This was a very well keep hotel clean clean clean! I will stay there next time im in town for sure!

    4
    « nice hotel in the marina »

    very convenient location, near all San Diego attractions. Free bikes available and very friendly staff. Food ok as well. Not far from Sea World and San Diego naval museum, easy to access. Some nice places to go to dinner to nearby

    5
    « Outstanding Service »

    You will feel welcome from your first contact with the Island Palms staff. Everyone seems pleased to help or aid you, anyway they can. The location is very nice with great views both day and night. The room service was quick with the food being wonderful.

    4
    « Good value, great location »

    Stayed at this hotel on 3 occasions now. Good size rooms (have stayed in a few blocks), always clean. Only had breakfast in restaurant never dinner but its always been good. Room service breakfast is good value. One annoyance is they charge for parking. Good wifi. Lovely location for walks.

    5
    « Everything was awesome »

    Had a room in the Casa Del Mar Building with Water View. The water view being the marina and we had a mini patio/garden area between our sliding rear doors and the pathway to the hotel building. The latter had a really nice pool, bar and restaurant. The bar staff were very keen and in general the staff were helpful and enthusiastic throughout. Check in was a little slow. The hotel location is excellent, parking is easy. Airport is a very quick drive away. There's ample shops, restaurants and gas stations nearby. Room was huge, almost a mini suite really. Very fast WiFi included. Refrigerator and coffee machine were in the room too. I can highly recommend this hotel if you're staying in San Diego, especially if you have a car.

    4
    « Nice hotel in a graet location »

    The hotel is in excrllent location inside of the marina. Is a very quiet place. Although the hotel charges moeny for parking there is a free parking infront of the hotel. There is no breakfast at all. The hotel room is quite outdated. This is a resort, they put us in the second floor and there is no elevators, we have a lot of suitcases and a stoller and it was very difficult for us

  • 3
    « Watch out for alla carte charges »

    This property has ample opportunity to significantly improve their customer experience with minor changes in their inclusion charges rather than leaving their guests with the taste of being nickeled and dimed to death.

    5
    « We enjoyed our stay »

    We stayed 6 nights and had a good stay. We liked that is was quiet, away from downtown, and since we did not rent a car, we could get around fairly easily. The hotel employees were all friendly and nice to work with. If i had one thing to comment on in the negative, it would be the carpet in our room, but other than that, we enjoyed our stay and will stay again.

    5
    « Paradise in San Diego »

    We stayed for 6 nights and hated to leave. We had a poolside junior suite. We enjoyed the hot tub and outdoor fireplace every night. The restaurant was awesome with friendly staff. Ask for Robin or Heidi.

    4
    « Good stay at a good price »

    Stayed for 4 nights and everything went well. All staff friendly and professional. We ate breakfast in the restaurant 3 mornings and that was fine. It is a way out of town but we knew that when booking so were prepared for this and hired a car and used taxis.

    5
    « Another Great Stay! »

    This was our third time staying at the Island Palms and again we were not disappointed. I had booked a Jr. Suite and when we checked in, the clerk (whose name I failed to get) upgraded us to a full suite! Unfortunately, there was a problem with the room so the next morning I went to the front desk to advise the clerk of the problem, thinking I would be told that someone would come over and fix the problem. Instead, the clerk, Keilani, immediately began looking for a different room for us! She was able to get us into a different, comparable room immediately. We always enjoy having drinks and appetizers at the Blue Wave, the staff and customers are all very friendly! We also enjoy walking along the path behind the hotel along the marina, which will lead you all the way around Shelter Island. The fishing pier across the street is always fun to visit. We also enjoy watching the jets, helicopters, and naval ships as they come and go from the base. Request a room with a bay view if you enjoy this too!

    5
    « Always Awesome! »

    We love this hotel. We've stayed here approximately 10 times and each visit has been terrific. Kailani and Luis were fantastic. Items we love - the views, the hot tub, the location, very quiet, great service, etc

    5
    « A Room With A Wonderful View »

    We have just spent a week's holiday staying at this excellent hotel. The situation is just perfect. We had a first floor room opening out onto an amazing view, the Marina View. On several occasions we sat out on our small patio and "drank in" the whole experience. The Marina View is complemented across the road from the hotel with a stunning view of San Diego Bay shimmering in the sun and twinkling and shimmering as dusk falls. The pools were always a busy feature of the hotel catering to all ages. We ate at the hotel's restaurant, the Blue Wave Bar and Grill our choice of meals were well prepared and reasonably priced, good table service from our server Aimee Lee. The small Bar adjacent to the Grill has a Happy Hour 4 o'clock to 7 o'clock and is staffed by Jenn who provides a fantastic service to all the customers. Our room was a good size for 2 people, lots of clean white towels, good coffee and the daily cleaning was of a high standard. We also paid a daily fee to park in the hotel grounds and ensured that we always had a "safe spot" to park. When we saw the number of daily visitors to this part of Shelter Island we did not regret "paying for parking." This hotel is an excellent choice for couples, families and seniors.

    5
    « Exceeded Expectations »

    I came for one night, arrived there late. We were upgraded to a suite which was a wonderful surprise. The hotel is beautiful in a beautiful location. I loved riding their free beach cruisers around the bay, and in the little beach town nearby. Amazing value. Very friendly staff. Highly recommend.

    5
    « Pleasant lodging spot in San Diego for the Price »

    I was looking for a decent place to stay in San Diego for a few days without breaking the bank. Initially I looked at staying downtown--whoa are those places expensive! So I started looking for other places along the water and found this place. It has a view on both sides--San Diego harbor on the South with downtown skyline and Coronado/North Island across the water. On the North, there is a yacht harbor filled with hundreds of nice boats and yachts. They gave us a second floor room overlooking the bay and San Diego. The room was obviously renovated recently and had all the current hotel styles and new decor,TV, carpet, bathroom fixtures etc. Very nice. I tried the two pool areas, each with a small swimming pool and hot tub. The both look out at the yacht harbor as does the hotel restaurant and restaurant patio area. Breakfast was extra charge, but pretty good food and not too expensive. They have tennis courts on site and they loaned us racquets and balls at no charge. They also had free cruiser bikes you could borrow, and we did that and rode up and down Shelter Island and along the bayside in the Point Loma neighborhood too. The price here was comparable to some of airport hotels and other properties up around Sea World, but this seemed like a much better location and amenities. The dead end of Shelter Island kept it relatively low traffic but man there is a lot of aircraft action especially at the Naval Air Station across the bay and a bit further down at the main San Diego airport. We rented a car but it is not that far from the airport and you could probably survive without one. We drove around from Cabrillo National Monument to the West then down to Coronado Island to the South and East. All that was not too far. So all in all, I'd say this is a great place to stay on a getaway for the money in San Diego.

    5
    « Wonderful experience »

    You can't go wrong at this hotel. Over the years we stayed in a variety of the property's rooms and buildings and there has never been a problem. The front desk staff is friendly, helpful and welcoming. The restaurant staff is top notch as well, and the food is great. The views are great and the area is wonderful for walking with the park across the street. The bed was very comfortable giving me a great night's sleep every night.

  • 3
    « Nice getaway on Shelter Island »

    We visited this hotel over a weekend after booking a discounted rate hotels.com. It was the best value in the area, as some of the downtown hotels were going for over $250 and up The room was a little small, but had a comfortable king bed and generally everything was clean. If you have a choice, ask for a room with a marina view. It's spectacular. If you don't have a car, there's not much other than marinas and some other hotels on the strip. If you want to eat outside of the hotel or see the numerous sights, get a car.

    5
    « Amazing! Def pay for a view »

    Stayed here 2 nights with marina view- got a first floor room that opened up right to marina walkway and pool close by. View is amazing and bay right across street, would recommend to anyone. Room is great size and bed comfortable, only Complaint is ac kept leaking making floor a bit wet but we dealt with it. Also paid and had breakfast at hotel restaurant and it was delicious and well worth the price. Lots of places to eat nearby and beach within 10 minute drive.

    5
    « Great Staff »

    Everyone from the minute we got there until we left was wonderful. When I go back to San Diego I will defiantly stay here again. Loved it. The manager even took time to bring us a table for our patio himself because he did not want us to wait for staff to be available to bring it. The pools were great and the food was wonderful, as was the staff serving us.

    5
    « Great Views »

    We enjoyed our recent stay here. We found the room to be large and spacious as was the bathroom. The bed was comfortable too. Everything was very clean. The setting of this hotel is beautiful with views of the marina. There is also a car park which is handy in San Diego. However there is a small charge. Nothing is really in walking distance so be prepared to drive or use Uber as we did. We found this quick and easy. Much better than a regular taxi. There is a good pool here too and the place is well maintained. The price was good compared to other hotels in San Diego. Could not have asked for more. Excellent.

    4
    « Return visit, still just as good »

    Stayed here two years ago and when we decided to return to San Diego there was no question about where we would stay. Spent four nights here in a Standard Suite, a car is essential as it's round the bay from downtown San Diego. As well as a reasonable hotel restaurant there are other restaurants within walking distance. A really nice touch is a card you can fill in to let them know when you want your room serviced and what you'd like them to do.

    5
    « A Fabulous stay in San Diego »

    What an incredible find! The location, condition of rooms, amenities offered just could not be beat for the price! Suite rooms were spacious and CLEAN!Property site was fabulous and pleasant in every way. A real treat!

    4
    « clean, reasonably spacious rooms but humid with wall unit a/c »

    We stayed here in connection with a wedding. The hotel room we had was spacious with a comfortable king bed and was recently renovated. Some minor complaints are that the wall unit a/c keeps the room reasonably cool but it stays fairly humid in the room. Also, the shower is done in granite but there's no light in the ceiling of the shower so it's oddly dark in the shower. The pool was ok and had some loungers, but if it had been crowded there would not be enough places to sit. We ate breakfast in the restaurant and the staff was helpful in trying to get our food out quickly so we could leave for an appointment. Would stay here again if reasonably priced. Also keep in mind this is a motel style hotel where all rooms are entered from the exterior. Front desk staff was helpful. Wifi had a decent connection. The marina views can be lovely from this hotel but if you don't have a car be prepared to uber everywhere - there's not really much in walking distance in terms of restaurants or anything else. Most of the restaurants were a little over a mile away or farther - walkable, but not close.

    4
    « Great location »

    This motel has a scenic, convenient, quiet setting on the marina. Tempting to not even leave the motel, as it has a couple of inviting swimming pools, a fitness center, and lovely water views. A relaxing place with a resort feel that offered a more serene counterpoint to the city. The room wasn't particularly large, but it was comfortable and attractive, with tea/coffee making, mini-fridge and microwave. We slept well in its king-size bed. The Wi-Fi worked well and there was a good selection of cable TV channels. Having checked in late in the day, we ended up with a marina-view room on the less-desirable ground floor, but at least there was a patio/lawn with table and chairs right in front (which we didn't have time to use). There were many restaurants nearby. It's close to the airport, which is one of the main reasons we stayed here, however, they don't offer an airport shuttle. We paid for parking, though there was plenty of free parking across the street. We'd consider staying here again because of its terrific location, though I have a few criticisms. We killed a cockroach in the bathroom (I won't post the photo I took). It was a little gross, but I guess this is normal for the city, and a cockroach or spider is preferable to a room that reeks of toxic pesticide or bug spray. Nice coffee was provided, but no spoons for stirring the coffee, just plastic stir sticks. I hate this, as I take honey in my tea and a spoon is more functional than a stir stick. No real milk in the fridge, just packets of powdered coffee creamer. The carpet was damp when we checked into our room (and we checked in at around 4 p.m.). The next morning, housekeeping staff knocked on the door at 8:30 a.m. because they wanted to clean (and we weren't even checking out that day). Isn't it normal for guests to sleep in when they're on vacation? One morning we didn't have running water in the sink for 20 minutes, then it kind of trickled out for a while before returning to normal. Perhaps this was related to a broken water main near Point Loma.

    5
    « Fall Break get away »

    We spent 5 days in San Diego. Very overwhelming trying to book a place to stay without ever visiting there before. Island Palms is on Shelter Island. It is a 10-20 min drive from most of the SD sites of interest. It was worth it being across street from the bay. We did Uber for about half price of taxis. The hotel sits on the marina with beautiful views & good restaurant on site. We stayed on 3rd floor in new section Casa Marina and was very clean and comfortable. Older section looks somewhat worn. Make sure you know which part of hotel you are booking. Staff is great!!

    5
    « Great Anniversary Stay!! »

    My Hubby and I had our first real visit to San Diego together and got a great deal on the price for this Best Western. We are so glad we decided to stay here! The service was proffessional, the rooms spacious with Great views and the Front Desk staff was the best. My Husband asked Luis from the front desk about a great place to eat for our anniversary. He gave us a few names and we had a great dinner. When we got back to our room, we had Champagne and Chocolate covered Strawberries waiting for us. We highly recommend!!!

  • 5
    « Indulge Yourself at this wonderful Hotel »

    We have been to this hotel 2 times and will go back when we visit San Diego. It is away from the hustle and bustle of the down town area but still close enough to enjoy old town San Diego and the restaurants. After a long day of sight seeing, it is nice to come to the quiet. The entire hotel is located on Shelter Island and the front faces the bay while the back is on the marina. Either side is wonderful. Walking paths on the back side and bay walks on the front. You can watch the navy ships go in and out and talk to the inhabitants of the marina who stay all year long on their yachts, but most importantly, the hotel is CLEAN, modern, comfortable and the staff is WONDERFUL. There are laundries and several pools. No charge for parking. The prices are reasonable. If you have a car, you can explore the neighborhoods and go to restaurants that are not so high priced.

    4
    « Beautiful Location Very comfortable Rooms »

    The front desk staff was extremely friendly, as was the hotel groundskeeper and housekeeping staff. I accidently locked myself out of my room when I went out my patio door and a groundskeeper, who was just walking by, said, "Don't worry", and ran to the front desk to get me a key and let me back in! I wish I would have got his name because he was very sweet and helpful! The reason I gave only a 7 for the service was when we went to breakfast on Monday morning the restaurant was completely understaffed and our waitress, while very sweet, was distracted and kept forgetting things we requested or needed. However, the food was delicious! We also loved the Bar/Lounge Happy Hour!

    5
    « Best Hotel »

    Customer service awesome. Accommodations top notched. Going back next year. The restaurant over looking the bay was peaceful and the food was EXCELLENT. The fish & chips and filet was the BEST. What was so amazing, the food was hot and the breakfast was GREAT ! Ate there 3 times. The prices were also good.....

    5
    « Great place to stay »

    Great location, close to airport. We celebrated our 26 wedding anniversary ~ "Kyle" went out of his way to get us a great room. "Torrey" made us feel at home with her cheerful and positive attitude. Thank you!

    5
    « Beautiful Room, Fantastic Staff, Amazing View and a Comfortable Bed! »

    I had made a random trip to San Diego and had not booked a hotel room in advance. I met up with a friend and his partner whom had booked reservations in advance at this hotel. I had tried to book a three night stay but the property was sold out. I was fortunate enough to stay one night. The front desk staff upon check in was quite helpful and very nice. I had been booked in to a room with a view of the bay across the street from the hotel. The room was really nice, clean and quiet! I enjoyed being able to watch the helicopters from the near by Military base take off and land and watch the boats cruise the bay. The bartender in the bar was awesome as well. He recommended a nice local beer that I drank while sitting out on their balcony that overlooks the marina directly behind the hotel. I'm sad this hotel wasn't available for all three nights but I'm happy I was able to have a one night experience at this fantastic gem!

    4
    « Lots 2 do »

    Lovely hotel with great view of marina,food is very good at hotel although you should visit brigantines just around the corner,across the water is the midway aircraft carrier that's a must, and visit ballast point brewery,coranado is just over the bridge with lovely beaches,shops and restaurants,the beach is clean and a good chance to take a long walk

    5
    « Stunning views »

    Fabulous hotel, with great views, great location. The hotel has only a few rooms that do not have a great view, but the best view is over the Marina. We ate in the hotel 2 nights, once in the restaurant and once in the bar from the same menu, both were great meals.

    4
    « Wow »

    This hotel is located by the marina and it feels luxuriously. Take a room with view over the marina and you will feel a big calm over your shoulders. The service was excellent. Unfortunately they miss our roomservice the first morning but the guy in the reception fix it in the best way. The room was clean and the bed was awsome.

    5
    « awesomeness »

    our stay was very nice and comfortable, there was a mix up regarding our reservations but the staff got right on it took care of it. great job and we will be back soon. this property will be my go to stay in San Diego!!!

    4
    « Excellent Hotel With Harbor Views & Great Dining! »

    This hotel is located in the Shelter Island area of San Diego Harbor so the views are beautiful and you feel a million miles away from the heavy traffic surrounding San Diego. Our room was very clean with a large TV. Bathroom was small with only one sink and a commode that was very close to the floor. For an older couple this presented a little difficulty. Otherwise, the beds were very comfortable and from our extensive travel, I would have rated it with four plus stars. Swimming pool for the property is excellent and the dining room with an area overlooking the harbor was great. The food served at the Blue Wave Restaurant was superb and well priced.

  • 5
    « Steelers »

    This hotel was great. I had to change rooms and the front desk was amazing. They found a room with a spectacular view. Thank you Austen for getting my bags to my room so I could enjoy my day! The view from my new room was wonderful. Every one was friendly. The bed was comfortable.

    5
    « Top hotel, perfect location »

    I definitely recommend a stay at this hotel. It is located on shelter island, the view of San Diego downtown is beautiful especially at night. If you have a car, it only takes 10-15 minutes to get to downtown. The room was clean, the staff was very friendly and professional, the price ($ 110 per night) was cheap compared to other hotels of that level.

    4
    « Great stay at BWP Island Palm »

    Stayed 1 week mid Feb 2015 in Casa del Mar building. This hotel is a little confusing as its a bunch of different buildings along a street, so all rooms are quite different and quite a distance apart. I asked to see some of the rooms before deciding on a CdM corner room facing water. Really liked the wood blinds. The room and bed was very comfortable and look exactly like the pictures; room and bathroom very clean. There are a couple pools available, main one had kids; marina one was mostly adults. Lobby is really pretty, staff very helpful, polite and professional. Did not eat at hotel, too many good restaurants in town - fresh seafood and Mexican! I parked my car across the street for free, and could see it from my room. The water vs. marina battle is entirely your choice, either side is nice. I slept very well at night with no disturbances as front road is virtually empty at night. The whole area is walkable with lovely ocean or marina views, this place would also make a great weekend escape without car. I had a very comfortable stay at this hotel, felt safe as a solo female traveller, and had a great time in San Diego. Would stay here again. Note for Canadians: this is a great winter escape destination, many direct flights down. Live like a local and enjoy the beautiful weather, San Diego has some of the best restaurants ever! The beaches are all beautiful/interesting/relaxing/fun. Don't miss La Jolla, its got a great vibe. Every San Diegan i met was just straight up good people and friendly. Your going to have a WONDERFUL vacation and I would LOVE to live there ;D

    5
    « San Diego romantic turn around ! »

    Recently stayed oct 14 thru today. Booked through hotels tonight and they gave us one of the newer rooms. Great room huge tv with a great patio outside. The hotel is literally in between water. Walked through the harbor and it wasnt too far from downtown where we enjoyed La Puente Mexican food. Smooth check in and checkout. Me and my girlfriend enjoyed our turn around trip.

    3
    « Booked a deluxe water view room, got a room with a car park and road view. »

    we stayed here for 3 nights in October. I booked the rooms at the beginning of this year through Expedia. We paid extra for one of the deluxe water view rooms. The accompanying photos showed a room with a lovely view of the marina. We arrived early and asked if there was any chance we could book in early, we were advised that we would need to wait an hour or so. We went back to check in about 3.40, it was by busy and the check in asst pre-checked us in and asked us to wait until 4 to get our room allocation. When we were shown on the hotel map where our room was I could gadfly believe it. It overlooked the car park and a road. I queried this with the desk clerk and explained we had booked a 'deluxe water view' room and she confirmed that our room was considered to be just that ! Apparently because you can see out into the bay beyond the car park and the road. Our buss bird no resemblance to those shown on Expedia when we booked. The desk veto gamegully tried yo sell it saying that sometimes you could see more interesting boats such as navy ones on the bay rather than just looking out onto the marina. I got the feeling that desk star have probably had to try this line of defence before ! The room view we had was awful, a busy car park beyond which ran a road and beyond that some water. The car park was noisy and we were near the covered parking garage where a generator loudly hums all night. Best western, you have failed miserably to live up to the room description we booked. I'd go as far as to say it is a case of mis-selling. The marina view on the other hand is very pretty and the hotel is pleasant but the positives were far outweighed by our disappointment at being allocated a room with a car path and road view rather than the lovely Marina guess shown on our booking. We would return if we were guaranteed a marina view but I would not recommend this hotel's car park/road view rooms - avoid these, they're not nice.

    4
    « Back again. »

    Love staying here. Meet great people from all over the country and International visitors. Location tough to beat. Pricing varies according to time of year and occupancy. Meals on the patio with good service and food. Pools and ambiance always very nice. Report any problems and they are right on getting them addressed .

    3
    « Beautiful location, horrible customer service »

    Beauty right outside the room with view of the water and boats. Waited 40 minutes for the room to be ready after check in time with no explanation. Forgotten at breakfast and when food arrived it was cold.

    4
    « Good hotel in beautiful location »

    We stayed in this hotel for 3 nights and I am glad we did. It was our first visit to the city and we fancied a change from the usual city centre hotel. I think we made the right choice. We were fortunate enough to be up graded to a beautiful room overlooking the marina. The room was huge; a bedroom, bathroom and a separate kitchen/living room. The location is about 4 miles from the city centre on what appears to be a man-made peninsula. The place was buzzing with activity night and day and it offered great views of the city centre at night. It was also opposite Coronado military base so you did catch a glimpse of some action from the island. The other facilities at the hotel are also pretty good. We ate at the hotel on the first night due to our late arrival and the food was of a good quality. The pool and hot tub were also great. Great hotel in a great location. Not too pricey and within easy reach of the city.

    2
    « Poor 1st visit »

    We just returned from our anniversary trip. The only redeeming quality of the hotel was the area. Our room had a very dirty mattress, I asked to be changed out of room but were told it was sold out and other room offered was smaller than ours. I also did not like breakfast at restaurant, it was poor presentation and food.

    5
    « Fantastic location »

    This hotels location is amazing, behind you is the Marina with all the sail and motor boats docked in front is San Diego bay with the city skyline as a backdrop, super staff good pool area guest laundry great bar. Only a 15 min drive to the Midway museum and Balboa park.

  • 5
    « Great hotel with an amazing view »

    Another great stay at a Best Western. I have almost started expecting value for money, comfort, hygiene and a good location with the Best Western chain. Island Palms did not disappoint. It had a 'resortish' feel with a great view and a nice waterfront walk. A choice between the marina view or ocean view. We took one room with each. A small fridge and microwave in the rooms were welcome and convenient. There were some nice restaurants and bars a short walk away and Sea World and most tourist sights were a short drive away. San Diego was charming and so was the Best Western at Island Palms.

    5
    « Perfect spot! »

    We loved this quiet location on Shelter Island. There are plenty of restaurants nearby on Shelter Island or Point Loma. You can walk or catch an Uber ride to these spots very easily. The best thing about this location is that Shelter Island is so quiet, but you are within a few short minutes from the city & airport. We also give the staff, the grounds, and the room an A+. Our room was very large and updated. The grounds of the hotel are beautiful and very well kept up. We loved being so close to the Marina. If we return to the San Diego area, we would definitely return to this hotel!

    4
    « Thank you Danny »

    I was prepared to leave a one star rating until I checked out and met Danny. I made my reservation through Costco Travel in July. I requested an upstairs room with a balcony overlooking the Marina. I was having a reunion of sorts with my two friends since kindergarten. We are now in our 50s. We were excited to catch up while sitting on the balcony taking in the beautiful views of San Diego. I was able to get an early check in for which I was grateful. I was told there were no upstairs balcony rooms in the building we were assigned. We were in the old part. We were told we had a patio with a table and chairs. When we got to our room there was no table and no chairs. I called the front desk and they tried to find one but called back and said "Sorry we are filled up and have no extra table and chairs." I called the next day to check and was told the same thing. I was bummed. When I checked out today Danny asked how my stay was and I told him I was disappointed. He was very apologetic and took the parking fee off and adjusted my room rate. He gave me his name and told me he'd personally help me out if I ever stayed there again. Because of him, I would consider staying there again. I would request the newer section.

    5
    « Absolutely fantastic hotel with amazing view! »

    The Best Western Plus Island Palms Hotel is one of the best hotels in the country. It has an amazing view. It is located in a great location near the airport. The staff is amazing. The restarant is great - food is simple but always on point. The decor in the hotel is dated but kind of in a charming way.

    5
    « Great hotel with great view »

    Check in was easy and quick. Staff was extremely pleasant and helpful. Room was great very comfortable and clean also very quiet. We had a tremendous view of the harbor. Couple pools were also nice.Enjoyed an outdoor breakfast. Would definitely stay there again

    4
    « Superb location. »

    We had three nights here and what a location. You have the bay and city scape one side and the marina at the back of you. The hotel has a great pool and bar. The rooms are set out in bungalow style blocks with acres to the front Bay Area which includes lovely walks along the front and through the back which allows A walk along the marina. Great spot to view the sunsets along the back walk. I would recommend this hotel if in the area. It is a bit of a way from downtown but the advantages overcome this.

    4
    « Beautiful location, accommodating staff! »

    This was my 2nd stay at Island Palms, in the Island Palms building. Both stays equally enjoyable. Perfect tropical location with harbor on one side and marina on the other. Our 1st room was poorly renovated, marina facing and noisy due to partying guests upstairs but the staff worked with us to place us in an upstairs suite with wonderful views of the harbor and incoming ships. Also close to walking paths. Austen was kind enough to move our bags while we were out! The staff were friendly and the room included an eat-in kitchen and space large enough for yoga in the morning, drinks on the balcony in the evening, and quiet for peaceful sleep; perfect for R&R!

    5
    « Very pleasant experience »

    This was our first stay at a Best Western Plus. We chose this hotel because it had a view of the ocean or harbor in San Diego. The room was very clean and pleasant. The staff was helpful and we were always asked if there was something they could do for us. It was our first trip to San Diego and I was glad we chose the Best Western Plus Island Palms Hotel and Marina. The only problem we encountered was that there was inadequate parking spaces. It was difficult to find a parking space when we returned to the hotel in the evening.

    5
    « Hotel always used for my business trips in SD Area »

    I've been booking this hotel over the past 5 years and spending up to 8 weeks/year there. Despite it is a bit far from downtown, it is a pleasure to stay there as there is a bit of holidays perfume... being on shelter island allows you to access sidewalk along the bay and enjoy serenity

    5
    « Paradise on Shelter Island »

    This was our third stay at Island Palms - which should say enough about how much we like it. Why? The facilities are great, everything is first class from the 7 pillows on the bed, to breakfast in bed, a beautiful pool surrounded by lush, tropical landscape, and most important, a genuinely friendly staff that makes you really glad you chose Island Palms.

  • 5
    « Excellent Hotel! »

    We stayed at this hotel in Sept for 4 nights and it was amazing! We were upgraded to a suite which overlooked the harbour. The hotel was spotless, beautiful décor and lovely staff. We had a slight issue with our bill which we noticed on our return home but we emailed the hotel and it was sorted out immediately with no issues. Can't wait to return.

    5
    « Boyfriend birthday celebration! »

    We stayed here on Labor Day weekend. Go figure!! One the busiest holidays in USA. We loved everything about this hotel. A+ for the location A+ cleaning ness A+ staff We enjoyed every moment of our vacation. The view and the location is outstanding. We will go back for sure.

    4
    « Leisure trip »

    Enjoyed to location very much. Its in a great area, close to other activities, airport and other things to do. Would recommend this location to others for all its features. Will stay at this location when we do return to the area Great for family and friends.

    4
    « Great Hotel but watch where your room is! »

    I picked this place from the reviews on TripAdvisor. When we arrived, the lobby had a funky smell, and I was afraid that the room would, also. But our room was in the Casa Marina, the newest of the buildings, on the third floor overlooking the marina -- and it smelled just fine, was wonderful! We could have chosen a bay-view room, but that overlooked the parking lot. The marina view rooms were quieter. I checked out both type rooms before choosing the marina view. The room and bathroom were very clean, bed was a pillow top (some may not like that but I did) and very comfortable. We sat on the balcony which had two chairs and a table and had some meals out there, overlooking the marina. It was very relaxing. There is a restaurant on-site, food there just okay. So to summarize, be careful where your room is. It pays to upgrade to an upper level, water-view room in the "newer" buildings. We plan to stay here again for sure, the next time we are in San Diego.

    5
    « Our third visit to this excellent hotel »

    This was our third holiday at this hotel and we stayed for 13 nights and as usual it was excellent. Starting with the front desk Danny and Kyle were fantastic .......always pleasant and extremely helpful.......they are a credit to the hotel Hank was extremely helpful too .............all of the staff were excellent! The location is perfect for us, we love the views and the atmosphere of Shelter Island The housekeeping staff were fantastic too and our every need was seen to The maintenance staff were also a credit to the hotel, we had a problem with the air conditioning unit but, a member of staff arrived within minutes of our call and the problem was rectified We had a suite upstairs facing the bay and we loved it........our housekeeper was Cecelia and we couldn't fault her We are always sad to leave but, hopefully we will be back next year We cannot rate them highly enough

    4
    « Wonderfully relaxing Hotel! »

    My daughter and I found the Best Western Plus Island Palms Hotel to be extremely relaxing. The marina view was breathtaking and our room was comfortable and clean, and I am a neat freak, so no complaints here. The housekeeping attendant we had was a joy to see each morning, and very clean. We truly enjoyed the beautiful pool, and the exciting sounds of all the planes. We were both looking forward to relaxing outdoors in the evening, but found no chairs outside our room. I did notice there were chairs and tables sporadically, placed. We did sit on the hard stairs to view the gorgeous marina, but that was uncomfortable.. Our room # was 127 and we both agree we look forward to another awesome stay with you, considering there are a few chairs to relax in..

    1
    « Mold, Mildew and Dust »

    Great location and not a bad layout. BUT. Upon opening the door to our building I was overwhelmed with the smell of mold and mildew. The room, while nice and roomy, had a carpet that reeked of dust and mildew. Unfortunately the hotel was full and it was late so there was no option to move. Fired up my allergies badly. And the toast and eggs at breakfast were stone cold.

 

Getting to the hotel ...

All directions
·From: The south or west. If you are traveling on either Interstate 5 south or Interstate 8 west, take the Rosecrans Exit and continue on Rosecrans to Shelter Island Drive and turn left. At the fork in the road, stay to the right, and continue to the BEST WESTERN PLUS Island Palms Hotel & Marina.