BEST WESTERN Hotel Americana Inn,  San Diego

4.0/5  - based on 266 guest reviews.
815 W San Ysidro Boulevard, 92173-1827, San Diego, United States - See map
+1 619 428 5521 +1 619 428 0693

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Spa
    Spa
TripAdvisor Traveler Rating
based on 267 traveler reviews
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Welcome to BEST WESTERN Americana Inn! Tijuana, Mexico is minutes away from our San Diego hotel, and many vacationers getting ready to cross the border count on us for quality accommodations. However, if you plan to stay in sunny California, our San Diego hotel is a great choice. We're close to all San Diego attractions, the Sleep Train Amphitheatre, beaches, Aquatica and Las Americas Outlet® Mall. Whether you're here for a special event, to get some great shopping deals or to visit the San Diego Zoo or SeaWorld, you'll be just a short drive away. Many of our guests stay with us while getting medical treatments in Tijuana, Mexico or crossing the border for appointments, and they prefer the comfort of our San Diego hotel overnight. Aquatica San Diego is another popular attraction, and families come from around the world to visit the nearby exhibits, amusement parks and cultural centers. Soccer games in Mexico also draw a crowd, and our San Diego hotel is happy to host teams and fans alike. We are just two miles from the Mexican border, so many families and corporate travelers visiting Mexico stay with us. Luxurious bedding, cool rooms and peace and quiet are all yours at this property. Whether you're going to Mexico or not, you'll enjoy being in an unbeatable location. Business travelers with Sanyo, Sony®, Panasonic and Mitsubishi plants in Mexico are a few of our frequent guests. Our San Diego hotel is also a home away from home for workers with border security, other businesses in Mexico and commercial businesses in San Diego. Indulge in the best of southern California while staying at this San Diego hotel. Our bilingual staff is friendly and happy to recommend places to eat, shop and sightseeing attractions. We're committed to making your stay as pleasant as possible. Whether it's business or pleasure, you deserve to be treated like family on your trip. Reserve your stay at BEST WESTERN Americana Inn for a great value. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 267 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
97
Verygood
 
98
Medium
 
49
Poor
 
12
Horrible
 
11
Business Business 49
Couples Couples 68
Family Family 94
Friends getaway Friends getaway 18
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Americana Inn,San Diego
  • 2
    « Old and smelly Hotel »

    Having saints and figures at the lobby will not help you at all to maintain clean a hotel. get to work. that includes your office. it is an unhealthy hotel. very dirty and expensive for the product offered. stay away from it.

    5
    « Exellent Stay exellent service »

    Love the place very clean and great service at the reception, and the place its just fantastic clean and very close to the border very good if you have to go to mexico its only 5 minutes to the border.

    4
    « Confortable place to stay »

    Easy check in, it is a confortable place , spacious rooms, very clean, it has restaurants close by , includes breakfast, has enough parking spaces. Very close to Las Americas outlet center. Safe and quiet.

    5
    « Bio Medical Clinic »

    I stayed at this location as it was recommended when visiting the BioMedical clinc in Tijuana. The staff here is exceptional and the shuttle service to the clinic is hands-down the only way to 'fly'- lol. If you are driving a rental car the entrance ramp to I-5 is literally across the street from the hotel. I had a perfect experience at this hotel and feel that is the standard here- very friendly, efficient andprofessional.

    3
    « Basic Motel »

    This motel is just okay in my opinion. Cons first: breakfast room is entirely too small as guests have to line up outside. Most have to eat outside so weather is a factor. The voices are VERY limited. Nothing hot some days. We had our room sprayed for ants one night. The next night we had to move because an entire colony had moved in. There are 1/2" or more, gaps under the outside door. They do not offer airport shuttles like their ads says. Pros: updated bedding and comfortable beds. There is a nice restaurant in front, Coco's. Pick up shuttle to Tijuana clinics is well managed.

    5
    « Four Night Stay »

    When I arrived I was greeted with friendly staff and I was taken care of within 10 minutes. I was there for 4 nights and every time I require any assistance the staff was very accommodating. The breakfast was a bit simply with no Waffles. Every other Best Western has Waffles. Not good, cold cereal, boiled eggs BUT no Waffles.

    5
    « positive motel experience, professional service, quality room »

    after spending an awful and disappointing night at the el primero boutique bed&breakfast hotel in san diego/chula vista, i ditched the second night i had booked there and spontaneously booked a night at the best western americana inn for 79 €. the best western americana inn definitely lives up to the corporate standards of the bw hotel chain. there was an inviting parking lot, and friendly, professional and quick service at the registration. noteworthy is the nice decoration in the check-in area. the room was, as usual, spacious and the furniture seemed practical and relatively new. especially the bathroom made a clean and hygienic impression. the bedsheets were clean (which, as my experience in the other hotel had taught me, is not a matter of course!) and the bed was huge and comfortable. overall, my stay at the americana inn was relaxed, all the interaction with the staff went smoothly and there was zero reason for complaints. i recommend this motel for any low-key stay in the san diego area. when i come to san diego again, i will definitely think about returning to the best western americana inn! five stars, especially for the price-quality-ratio.

    3
    « In desperate need of a remodel »

    Though our room was large and there were many places to put luggage, there was one thing that plagued our visit. The balcony above our room was collapsing. When we came back the afternoon of the first day, there was police caution tape draped down in front of our room. While I do appreciate their willingness to fix this problem, it is obvious that this disrepair had been going on a long time before they did something about it. The pool area is surprisingly nice. Breakfast was "okay"--nothing special. Front desk staff were very courteous and friendly.

    3
    « The Stay was fine »

    This hotel is great if you need to be close to the Mexican Border. Make sure you get the shuttle early in the morning or else its too late. Room is clean and pool is nice as well. Most staff members are helpful. Good place to stay.

    4
    « Visit to Hoxey Cancer center in Tijana, MX »

    This hotel was recommended by the Cancer treatment center. Was very nice and the staff was really nice! Really close to the border and they have a shuttle thats included in the room rate. We will be staying again... Thanks to the manager and the staff..

  • 4
    « Good but could be better »

    The rooms have been remodeled and are comfortable, the staff had an impatient clerk. Wifi worked well, television was good, room was clean and well kept. Loud people at night but not motels fault. We stay here because of the medical shuttle service to TJ. The service is very beneficial for clinic visits.

    5
    « Recent Stay »

    Great service and very clean hotel. I would recommend this hotel to everyone. The front desk personnel are very friendly and very helpful. The price for the rooms are not bad compare to other hotels near by and don't look or are clean as this one.

    4
    « perfect spot »

    We were catching a cruise ship leaving San Diego. Took Amtrak down and caught a taxi to the hotel. Nice room, pleasant surroundings, good staff, free breakfast which was surprisingly generous, free shuttle to the cruise dock.

    4
    « Good place to stay. »

    Family stayed here 2 nights, the room is small for family of 4. Beds are queens and comfortable. Looks like it was just remodeled, new bathroom fixtures and furniture and paint. They have free breakfast and wiry is really fast. We requested a quiet room and we got it at the end second floor facing the town homes. Hotel 2 miles fro the border and the shopping outlets.

    5
    « Lived up to it's high TripAdvisor.com user rating. »

    A good motel experience. A clean, convenient room with mini-fridge and a mini-kitchen sink. The property was clean and well maintained, with notably friendly and efficient staff. An above-average continental breakfast with the option of outdoor tables and chairs. Adjacent to the I-5 but the traffic noise was minimal and our room was quiet. We were in town to visit the museums. in Balboa Park in San Diego, and this Best Western is about 14 miles to the south, but the only motels in San Diego proper that I saw with the same price point had bad customer satisfaction ratings on TripAdvisor, while this BW had a great TripAdvisor rating plus the price we wanted so the short drive to downtown was well worth it. We ate at the Cocos next door. Would definitely stay here again.

    5
    « Super Nice! »

    About 20 minutes south of San Diego on I-5, this was a wonderful place to stay for the night. Access to the commuter train was a 3 minute drive and we took it to the Padres game---let off right at the station. Be careful on the "trolley" and just buy ONE one-way ticket just before you use it. The ticket is good ONLY for 2 hours and you can get a citation for $200. Back to the hotel, very comfortable, fridge/microwave, and a nice breakfast. The price is one of the best and easy access to the freeway is even better.

    4
    « A few days in San Diego »

    A nice clean room in a nice location. Had the usual highway noise and a five o'clock AM garbage truck that sounded like an alarm clock, but no major irritations. All equipment in room worked well. Had a two night stay. Breakfast was well stocked. First morning only hot item was boiled eggs but on second morning there was fried eggs and some Mexican item. Carl's Jr. is right there. Parking lot was sufficient.

    5
    « Excellent Stay at Best Western Americanna »

    This hotel is run by an excellent, helpful, and caring staff. Whatever we needed they instantly took care of. The hotel is comfortable and furnished well. Although we did not use the pool, many others did and enjoyed it immensely. The complimentary breakfast is wonderful especially on the weekend. Of all the hotels we've stayed at, this is one of the best complimentary breakfasts.

    3
    « great staff, clean »

    Great staff! Clean. Had to get towels each night, the main bathroom light did not work, remote did not work (was replaced) alarm clock made static noise all night. For the price and location that we needed it was fine. I usually always stay at Best Western and this would rate as a 6 to the ones I usually stay at.

    3
    « Low prices means low service »

    This is a hotel 2 + miles from the Mexico border and very few of the staff spoke English The very close-by Coco's restaurant staff had very few English speakers and there are very few places to get a good meal nearby. The room are older but ok except for the slick bathroom floor and the terrible showerhead. The pool had people coming to swim that were not staying at the hotel and the room temp was difficult to maintain a steady temp.

  • 4
    « Best Western Americana »

    We stayed here over Memorial weekend due to it was one of the few last minute hotel rooms available for under 200.00. It is right on the US / Mexico border. The facility, service and cleanliness was excellent.

    5
    « Very Pleasant Stay »

    The Staff was very helpful. We thought we had a problem with the airline, they helped us get it figured out. The full hot breakfast was more than we expected and very good. Unlike some places where you have to park far away from your room, our car was just outside the door. The staff seam to make things very easy for all the guests.

    4
    « Staying at the Border »

    We arrived early at the Hotel (11 am) but there was no problem to check-in already and leave our luggage. Reception was quick, easy and friendly. We had a room on the 2nd floor, so you we had to carry the luggage upstairs. Parking is easy and free. The room is standard and clean with free WiFi that works well, a refrigerator, a microwave and coffee machine. There is no safe. We slept very well; the bed was very good. Breakfast was included. There was orange and cranberry juice, boiled eggs, muffins, you could toast your bread and even prepare Belgian waffles (however, though I am from Belgium, I don't know anybody in my surroundings, who eats waffles at breakfast. But that is culture difference, I guess). In summary breakfast was OK. A minor point to mention; the vending machines were sold out.

    4
    « Quiet and private »

    I gave it a "very good" because I was expecting it to be as nice as it was. We went to a wedding and this was the closest hotel to the reception, so we booked our stay here. If you are on a budget and want breakfast included, this is the place for you. I would stay here again if needing to be this south in California. it is about 15-20 minutes from downtown San Diego. Quiet and not issues.

    5
    « Another excellent choice »

    Was very nice - upkept rooms - staff excellent. Close to many food facilities. Breakfast could be a little better and in a larger room but overall okay. Was close for our beautiful Granddaughter's wedding and close to all venues. Nice area and nice weather.

    5
    « Great for privacy »

    ive been to all kinds of hotels and motels and the best western chain has to be one of the best. They give you your privacy and they will try there best to get you what you need. I ve only ever had on eproblem with these places and it was me checking out very late but other then that no problems. they have a great price compared to the other around here plus there not like the others. You can have company without worry. the other cheap hotels/motel will kick you out if they wanted. anyways great hotel

    3
    « fine for what it is. »

    it is a clean, well-located place. staff were helpful and polite. in the midst of lots of fast food places which might be typical but not my favorite environment. Breakfast was good. Sheets, pillowcases, and towels did not have the smell of chemical perfumed laundry detergent. a BIG plus in my book.

    5
    « I loved this place »

    I would definitely stay here when I'm in town. Very clean, polite and courteous staff. Very helpful, good price and the breakfast was great. The Chilaquiles and refried beans were delicious. they have a variety of bagels, muffins, Danishes, cereals and oatmeal and different fruits. it was more than I expected.

    3
    « Nice (for area). »

    The hotel is nice, decent for the area. However, management needs to a better job noise over the weekends. There is too much noise and car stereos thumping in the parking lot (you can feel it without hearing it). Management can eliminate these easily with a little proactive management. Also, noticed over Easter Holiday, families occupied parking lot pool and BBQ. Management needs to step up and only allow guests with minimum family members at these hotel amenities. These should not be public used and occupy all parking. In addition, at 6:30 am, breakfast starts and is already a line to the door to get in. Be aware, if you're not first, be prepared for a ?Slop Hog' fest. Management needs to monitor service, while open, to keep people responsible for cleanliness. Otherwise, rooms were always clean and comfortable.

    5
    « Great place »

    Everyone is very friendly and helpful. Rooms are clean and neat and comfortable. Convenient location. Really good restaurant right next door plus an excellent outlet mall at the next exit. I have stayed there 3 different times. Highly recommended.

  • 4
    « BW Americana San Ysidro »

    Great hotel near border that has shuttle option across. We as many others use this hotel to have medical and dental work done in TJ. It is clean, friendly and near to gas station, Coco's coffee shop and a Carls Jr.. Rooms are moderate, clean and staff is friendly. Fantastic outlets within 5 miles. Breakfast is very good and included in rate. We have stayed here at least on 5 trips.

    5
    « Enjoyed my stay »

    Nice peaceful place with super friendly front desk people, especially Saida (a jewel). Reliable transportation back and forth to Tijuana, although we did get stuck in a 2 1/2 hour traffic jam leaving Mex. to return to U.S. Within walking distance of food, post office, and most everything in this small border town. I always felt very safe. ** prepare to wait a long time for them to pick up the phone at the front desk. There is never more than one person there, and it can get pretty busy.

    5
    « Excellent »

    best place to stay closer to the mexican border, very convenient, rooms are clean, nice continental breakfast, staff very friendly, professional and knowledgeable... price is average to expensive but worth it.

    3
    « Good for the Money »

    I stay at the motel as a way to skip over to Mexico for Medical check ups. Serves the purpose well, neat clean and well organized. I would recommend this hotel for a transit hotel as it's basic but good

    5
    « Wonderful Experience »

    Amazing place to stay. Was there with my wife and daughter. The staff were very friendly and helpful. Although, I was a little apprehensive of staying that close to Mexico border, in the end it turned out to be a be a great experience.

    4
    « Staying here 10 years »

    We stay in this particular location since we take the shuttle to the Bio-medical clinic in Tijuana. We have always had a pleasant stay. Breakfast is nice also is next door to Coco's, and a short 2 blocks to the juice and smoothie store, important features for those on a special diet.

    3
    « Great place just noisy »

    Clean and comfortable room. But noise from two freeways and large car carrier trucks that come in at night and leave about 4-4:30 am. Freeway noise starts at 5. Very close to TJ though and friendly folks. Coffee for breakfast was great! Some rooms are sheltered from the noise but not many. We will try for those next time.

    4
    « Health stay »

    B. W. was the perfect place to stay while needing dental attention in Tijuana, Mexico. The shutlle service was exceptional. The staff very friendly and helpful. The price was right.The pool , and whirlpool was perfect. The breakfast , wonderful,fresh.

    5
    « n/a »

    The hotel and room were all very nice and clean. Staff was courteous and helpful. Only complaint is that the refrigerator in the room was a bit noisy and went on quite frequently. Other than that, I have no further comments.

    4
    « Great location and value »

    Stayed for two nights; would have liked to stay longer.very friendly and homy place; nice people very convenient location if you are heading to Mexico. Breakfast service was outstanding Hotel is close to busy road but still has a country like feeling. I highly recomend it.

  • 5
    « Very nice place »

    Was a very nice stay ! Staff went above and beyond to make my stay Excellent ! Very personable treated me like I was long lost family ! Rooms were very clean Bed was Extremely Comfortable ! Very affordable I was there because of work and If I`m back down there I will definitely Stay there again !

    4
    « great location »

    nice place neat theme restaraunts in walking distance Carls Jr Carrows close to freeway great staff very friendly clean and easy parking acceess in and out on site security in parking lot even a cookie at check in we were very impressed with the neighberhood surronding it very nice just a great bestwestern in great location

    4
    « Good Stay »

    It was a good stay, good employees, clean room and satisfactory accommodations. We stay every time we come to San Diego. The beds were comfortable, the breakfast was typical but it was good. The staff was pleasant and very helpful, bathroom spotless and well kept.

    2
    « Poor decision »

    Had we known about the location of this hotel we would have never booked it. The hotel photos on-line looked very nice and we've stayed at other Best Western hotels so we were expecting a decent experience. We booked a non-smoking room on-line and when we arrived we were given a very smelly smoking room. We could not have stayed for more than a few minutes in this room because of the odor so we went back to the office and they gave us a non smoking room. Unfortunately there were many big semi trucks driving through the parking lot near our ground level room. The walls were thin and the sound was disruptive. Someone was power washing the parking lot for a couple of hours which was quite annoying. The room had been poorly updated with sub par bed linens and was not very clean. Neither of us felt comfortable with the area of this hotel - it didn't feel safe. Not a great experience for us.

    5
    « Roger's Review »

    Great hotel. Can't beat that price for the quality of the hotel. Friendly staff. Great room. I have zero complaints. Will definitely be staying there again. Loved it. Its close to the main attractions. A bit close to the border but for that price, definitely worth it. Highly recommend this hotel. My girlfriend and I loved it.

    5
    « Great Stay »

    To be frank after reading some of the reviews here we were a bit apprehensive. We were in town for a wedding this weekend and found the hotel and accommodations very pleasant. No it's not the Ritz, but afforded us a comfortable stay. Room was clean. Breakfast had items for those eating gluten free or not. I would stay in a Best Western hotel again.

    4
    « Great choice »

    The hotel is clean, the room has microwave, hair dryer, freezer, a good tv. The hotel has a room with some machines to do exersise, and the breakfast is ok. People are very nice. San Diego is a little bit far, but I think it is worth it. Besides next to the hotel (2 minutes walking) there is a place to eat.

    5
    « Excellent Value »

    The staff was very helpful with recomindations of things to see while in the area. The breakfast was all I wanted as well. The parking next to the room was helpful as well. I will stay here again on my next visit.

    5
    « Best Place »

    I was pleasantly surprised at how pretty, clean and friendly everyone was. The room was very clean and comfortable. The room looked very up to date and we loved that it had a microwave and sink. The beds were very comfortable and they were able to accommodate our early check in and late check out. Will stay again. Thank you

    3
    « Clean rooms but wifi terrible! »

    This was my third time staying here. And we find this hotel very clean but the beds were getting terribly old and sagged. We were told that they had a "new" internet supplier and that the Internet had improved. This was not the case! The first two nights we stayed on the top floor and the Internet was ok. We hadn't stayed on the top floor before so assumed that it had improved. A few days later we booked back in and were placed on the ground floor. TERRIBLE INTERNET! My question is, is it the location on the ground floor and the signal blocked or what is the problem? Each room was close to reception and the second room below the first. Another problem is the times trying to speak to staff, who don't speak very good English. There are wonderful staff that speak perfect English, but then you have to wait till the next shift to speak to them. This was extremely frustrating on our 3 stays.

  • 3
    « JB »

    Best Western has beds that are very comfortable, the breakfast they offer is a very poor selection and has gotten worse from when I stayed there in January, May and August of 2015, It could be the new management.

    4
    « Great Value »

    Great value for a clean, safe hotel. shuttles to Mexico are real convenient and priced modestly for those that need them, Friendly staff who are helpful ans accomodating. This is our third stay and plan on stating again in the future.

    3
    « Mr. Anthony Jolly »

    My stay was ok as we used the hotel to transfer to Tijuana. The service was provided and it works well. Its a good hotel to use as a stepping stop basically. Clean neat and simple. The Breakfast is typical of the US market in this price bracket. Pretty average

    5
    « Best Western Hotel in San Ysidro, CA »

    This is conveniently located if you have business in Tijuana. The facility is clean and neat. Also, there is no noise from the road. We stayed there for 4 nights. Both during the daytime and at night, the hotel was quiet. I especially appreciated that at night.

    5
    « My Business stay »

    The staff and amenities are perfect in every way. There's a worry free environment that makes me relaxed and feel welcome.I have stayed at that location many times.I get the great service and comfort that make me keep coming back,even if I'm 40 minutes from my job site.It's worth the drive. I have a lot of jobs in the San Diego area and you can count on me staying there again. ;- )

    4
    « CONVENIENT »

    Nice stay.. our kids loved swimming pool and jacuzzi. Having 3 fast food restaurants around hotels makes it very convenient for families, its a plus!!. No need to drive anywhere for dinner or breakfast..

    3
    « Visit to a clinic in Mexico »

    I stayed at this hotel this past week because I was visiting a clinic in Tijuana Mexico. The hotel offers a shuttle to the clinic which is very convenient. The hotel was clean and adequate. And it was a fair price. The next time I have to visit the clinic in Mexico, I will stay at this hotel.

    5
    « Great place to stay close to the border »

    If you are traveling to Tijuana for medical reasons, the Best Western Americana is the best place to stay as they have a shuttle to the medical facilities across the border. While the hotel is about 20 miles down the 5 from downtown San Diego, it is also a good alternative when you are visiting the city as it is less expensive for the comfort and amenities than downtown accommodations. The hotel is close to a huge outlet mall and two restaurant chains are within walking distance. The rooms are large with a coffee pot and little refrigerator which is great for families and longer stays. There is a huge free breakfast offered in the morning and the site has a beautiful pool and grounds.

    5
    « Lovely, friendly staff »

    We checkin late 9pm. Staff was very nice. We bought some beer at the gas station(with in walking distance), safe naborhood. In the room was a list of restaurants that could deliver to the hotel with phone numbers and operating hours. Very clean and quiet. Breakfast closed at 10 but it was very good. Thank you

    4
    « Best Western San Ysidro, CA »

    Good hotel. Very convenient to US/Mexican border. The mattresses very hard making sleep very difficult to maintain for all three in our group. Nicely remodeled bathrooms. Good value. Coco's Restaurant next door is very convenient and the food is great. Staff is very friendly. Pool and hot tub were quite relaxing.

  • 5
    « awsome labor day trip »

    great place to stay and a great value...only downside was the small breakfast lounge. great location by the freeway and the staff was super helpful I will stay at this hotel in the future. me and my wife are already planning a trip in November.

    2
    « Best Western Americana San Ysidro »

    The Hotel is good but the room 100% very unclean and poor, dear owner or manager please walk or visit each room once month per time, the rooms has dirty, a lot spider's web, the shower cabin to rusty.

    3
    « Visit family »

    Decent rooms for the rate, friendly staff, very close to boarder, very basic breakfast, there is a kitchenette with microwave mini fridge coffee pot and small sink. Didn't get a chance to use the pool or hot tub but they looked nice.

 

Getting to the hotel ...

All directions
·From: Highway 5. Take the Dairy Mart exit to stop sign and turn left to first set of lights (San Ysidro Boulevard) and then turn right. The BEST WESTERN Americana Inn is on the left behind Coco's Restaurant.