BEST WESTERN Plus Sunset Suites-Riverwalk,  San Antonio

4.5/5  - based on 1072 guest reviews.
1103 E Commerce Street, 78205-3305, San Antonio, United States - See map
+1 210 223 4400 +1 210 223 4402

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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Discover this downtown San Antonio, Texas hotel located near the San Antonio Riverwalk, the Alamo and Six Flags® Fiesta Texas. Whether traveling to Texas on business or pleasure, the BEST WESTERN PLUS Sunset Suites-Riverwalk is sure to please. This 100% non-smoking hotel features friendly customer service and comfortable accommodations at the right price. Guests will find an all-suites property offering amenities such as an exercise facility and guest laundry. Business guests will appreciate the onsite business services and meeting/banquet facilities. This San Antonio hotel offers well-appointed suites, complete with cable satellite television with HBO® and high-speed Internet access. The BEST WESTERN PLUS Sunset Suites-Riverwalk is located in the heart of downtown San Antonio near local shopping and dining. Hotel guests will be less than one mile from popular San Antonio attractions including the Alamodome, the San Antonio Riverwalk, the Texas Institute of Culture and the Alamo. This Texas hotel is also close to the San Antonio Zoo, Six Flags Fiesta Texas, SeaWorld® and the Botanical Gardens. Corporate travelers staying at the BEST WESTERN PLUS Sunset Suites-Riverwalk will be less than five miles from SBC, the Convention Center, HEB, Boeing and Lockheed Martin. The BEST WESTERN PLUS Sunset Suites-Riverwalk is proud to offer superior customer service and a convenient location in San Antonio. Make a reservation today and save!

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Room 1

Guest reviews


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based on 1072 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
578
Verygood
 
326
Medium
 
85
Poor
 
44
Horrible
 
39
Business Business 165
Couples Couples 438
Family Family 271
Friends getaway Friends getaway 90
Solo travel Solo travel 54
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Service
Sleep Quality
Value
BEST WESTERN Plus Sunset Suites-Riverwalk,San Antonio
  • 2
    « Rooms are dark, parking is horrible, internet is slow as hell »

    If you need a place to stay and a decent free breakfast, good place if you are willing to endur the titled items. The rooms are way to dark, even with the multiple light fixtures all over the room. The internet is so slow that you cannot complete the mandatory signon to use the "free" wifi. Parking is HORRIBLE, my vehicle was blocked by the double parked truck of another guest, and the front desk ask me if i need to move "now". I did not know that I had to provide my itenirary when i checked it. Move the F*&^ truck or have it towed....

    5
    « Very Nice Hotel & Staff »

    My cousin flew into town for a few days and we stayed here. Everything went so smoothly. Bianca checked us in and was so friendly. I like how she greeted us immediately when we walked in the front entrance even though she was checking in another guest. Later in the night when we returned we were greeted w another smiling face (Roderick). Super nice guy. Both employees were amazing. We left super early in the morning and didn't get to have breakfast. Rooms were nice and clean. It's abt a fifteen min walk to the Riverwalk. If you're wanting to go to the Market Place ... it's about ten blocks away. Thank you Bianca and Roderick !! Star employees !

    5
    « Best Ever »

    This may have been the best hotel stay I have ever experienced in 50 years of traveling. I would not stay anywhere else in San Antonio should I return in the future.The location is ideal if you are arriving by train, visiting the Alamodome, the Alamo or the River Walk. The breakfast was warm and tasty , the room was spotless and comfortable, the staff was friendly and attentive to every need.

    4
    « Very Nice Experience »

    Very enjoyable and comfortable. The hotel is in a well-restored historic structure and does not - thankfully - look like a modern cookie-cutter hotel. Staff was extremely courteous and pleasant, and the room was clean and comfortable. The only knock against the property was the very limited parking.

    5
    « Excellent location and a great stay »

    We stayed three nights. The hotel was easy to find and was close to attractions as well as to the highway. The staff was excellent - very friendly, helpful and knowledgeable of the area. I was able to get excellent recommendations for dinner. The breakfast was always plentiful and warm. We had a very large room on the second floor just around from the elevator. The beds were very comfortable - the shower had plenty of pressure. It was a great stay in San Antonio!

    4
    « Great location »

    We were in San Antonio for a Notre Dame football game and picked this hotel for the location. This hotel is just off the I35. Walking distance to the Alamodome, the Riverwalk area, Convention Center, Tower of Americas and the Alamo. Very close. We had a King Suite which was large and comfortable. Breakfast was provided which included eggs and sausage as well waffles and other continental breakfast items. My only complaint is the bed was hard and could use a better mattress. I would definitely stay there again.

    5
    « Excellent experience »

    We were very happy with the hotel and great staff. Benda and Stephanie made feel like part of the family during our stay..The breakfast was the best out all the hotels we have been in,this was certainly the best, Mrs.Vargas and Kizzy was on top of everything. We will be back.

    4
    « San Antonio »

    Pros: Great location in proximity to the Alamodome, short, easy 10 minute walk. so we did. Cons: Very limited parking at Hotel site, had to use overflow parking about a block away, didn't like leaving vehicle away from Hotel that far, but Hotel Shuttle car was ready at both times we need to get to vehicle Room lay out was little funky, bed was close to the entry door, with huge suite for seating in the rear. Seemed to us that the bed should have been in rear of room with sitting area closer to entry door. but all in all it was good.

    5
    « Good value, good location, good breakfast »

    Price is good for the location, breakfast excellent, suites are large and spacious. Lighting in the suite could be improved. Great shower! Great bed. We were close to the convention center and the riverwalk.

    5
    « San Antonio »

    This is a great little hotel, very close to the Riverwalk but far enough away to have reasonable prices. We walked everywhere. The room was large, the breakfast great and the staff helpful. Would love to go back.

  • 5
    « Great Hotel in the City! »

    Best Western Plus Sunset Suites is a superb base for exploring San Antonio. It is located within a mile of all major attractions and is on the trolley line. Once done, you return to a HUGE room that is very comfortable. Everything is clean and the bed is perfect for sleeping. The breakfast the next morning is ample and kept well stocked. And, best of all, the staff is the the friendliest and most accommodating we have ever experienced. In many ways, the hotel could be rated higher and the only thing holding it back is absence of some higher end services that most guests, including us, never us. For a great stay at a nice but not luxurious hotel, it can't be beat.

    5
    « Excellent location, especially for AMTRAK »

    This hotel is quite old, but maintained as a modern hotel. Was greatly pleased with the location, especially it's only 2 blocks from the Amtrak station and a few blocks to the mall. The only negative was learning, upon arrival, that there was a parking fee. I am handicapped and a veteran, but there were no exceptions for the fee.

    5
    « Awesome Hotel »

    Best hotel ever , Breakfast was amazing the biscuits and gravy were awesome (: Staff was very friendly and helpful. The rooms were very big an spacious beds amazing the sofa sleeper was so comfortable also. i would 100% tell all my friends and family about this beautiful hotel...

    5
    « 4 star »

    we were very pleased with our entire stay ! ! ! the room was very clean and neat--the food at breakfast was really good and a great selection to choose from. this best western is in a good location-----just far enough away from all the sights and crowds, but close enough to walk to most of them.

    5
    « Excellent stay »

    This is a great hotel tucked away from the hustle of downtown. The staff, from the general manager down to the cleaning staff, were very professional and friendly. The room was very spacious. I would highly recommend this property.

    5
    « Home Away From Home »

    Great view of the Tower!!! I just loved waking up in the morning and looking outside. The staff was great! Mrs. Vargas was amazing i just loved her breakfast every morning everything was delicious. Ms. Martha in housekeeping was very helpful i never had to call the front desk to ask them for anything. I had wondered the hotel one night and met Roderick he was just a big teddy bear very funny. I also got to meet the parking attendant Myron very handsome by the way. I didn't even know he was outside patrolling the parking lot. Great job. Knowing he was out there made me not care about the small parking fee. In the morning Amanda and Stephanie were there to greet me. I thought they were sisters. Amanda gave me lots of coupons which was very helpful and i did use almost all of them. I did have a small problem with my drain i went to Stephanie and had Thomas the maintenance man meet me at my room and he fixed the problem right away. I loved everything about the hotel especially the way all the staff connect with one another as if they are all family. Its very very hard to find workers like that. I will most definitely be back so save my room!!!!!

    5
    « Surprise type of stay »

    I was in town just wanting a decent place to stay. My friends were at the Hyatt but out of my price range. So my choices were red roof or best Western so I check both out and red roof plus was not a choice with low reviews no breakfast. So for the price I got this room was a steal hot breakfast great staff from Stephanie to Bianca they made my stay great to the great places to go eat to site seeing I was wowed by this and told my friends next time lets stay here save money leave happy thank you Best Western

    5
    « I felt right at HOME!!! »

    The staff and reward point programs are second to none. Fine dining selection along the river with full drink service. The breakfast is amazing. ; -) What keeps us coming back is the coffee. OMG amazing fresh coffee that makes yow enjoy getting an early start! Thank you for keeping us happy. We will be back.

    2
    « Homeless Guy Outside My Window- Geez Louise »

    We checked in on Friday night. 3 rooms, 5 people. What a nightmare. The noise was unbelievable, the clerk at front desk told us it would quiet down in a few hours, it never did. People yelling all night, motorcycles revving until the wee hours. Toilet water pressure and level was scary not sure if it was going to flush half the time and heard another couple complaining about toilet and refrigerator. The property is old, not really attractive but we were looking for a deal. I would have gladly paid at another property the over $700 for a couple of nights had I know this previous to booking. Woke up Saturday morning and opened blinds to see a passed out homeless guy less than 4 ft from our window which by the way had bars??? The room was okay. Musty smelling, sheets were old, dingy didn't appear clean. Didn't expect the additional parking charge that was another $100. The noise from the street was beyond not cool and annoying. Breakfast was okay. The lady named CeCe made breakfast cool. I would not recommend and will not stay again when I go to San Antonio. Positive? If you are a noisey partier, don't care about the riff-raff outside the hotel and want to be downtown then this will probably work for you. Not impressed.

    5
    « Nice place for quick stay »

    We had very good experiences with this hotel. We were there only for 8 hours. We were traveling by Amtrack and this was strictly a Sleeping stay. Very very Happy with the service and the support the desk staff gave us. There were a couple of minor issues that the staff fixed very quickly. Would come back.

  • 3
    « 3 Nights in San Antonio »

    Upon arrival we were impressed by the pleasant atmosphere of the hotel's interior. Stepping out of the elevator revealed soft spots in the flooring all the way down the hall to our room. Our room keys had to be reissued every time we left the hotel & returned. The bed was quite hard and uncomfortable. The TV worked well. Hotel was conveniently located to the convention center where our conference was held. Staff was very friendly & helpful. Breakfast was great!

    3
    « Ok for a one night stay »

    Room was decent, comfortable bed, but a surprise on checking in that there was a fee plus taxes for parking that was not included in room rate, the parking was not even secure just an open parking lot. breakfast was adequate

    5
    « San Antonio weekend get away »

    i travel a lot for work and stay in many hotels and the Best Western Plus Sunset - Suites Riverwalk ranks up there in my top five. The shower was the best. Morning breakfast, all i have to say is if you go away hungry its your on fault. very convenient to all the downtown attractions.

    5
    « Very quiet and comfortable »

    For being close to an elevated highway, the room was very quiet. The hotel is only 4 floors, so it seems like a small cozy place. And perhaps it wasn't high season yet, but we found the floor to be very quiet inside, too. The interior was a subdued southwest motif and the room was very spacious-- 2 beds and a seating area. The desk staff were welcoming and able to help with local info and a ride to the airport. The free breakfast was the standard fare, but adequate. It is a very close to the Convention Center and the Riverwalk (although not directly on the Riverwalk- maybe a 10 minute walk). There are some great restaurants in the nearby blocks to check out, too.

    3
    « OK place to saty »

    nothing fancy about this place, it was ok - I guess that's why it has 3 stars. one thing is is within walking distance to river walk, alamo and the mall so that was good. We had extremely hot and humid weather which made walking very difficult so it was good we were not to far from the sites, Smoke the resturant was also across the street and this was really good (see my review) The train station is also right there for amtrack so it would be within walking distance. we did not pay for parking,due to being a rewards member, but there is a fee you do get breakfast, but most of the items were not very hot when we went so this was a disappointment, maybe early in the am might be ok - we went about 9am and they stop serving at 9:30am

    2
    « good location, bad hotel »

    The hotel is only a short walk to the River Walk. The down side is the rooms need much attention, stained chairs, internet so bad that I was unable to log onto the Best Western homepage... Lighting, don't plan to read!, Breakfast we had cod eggs and cold sausage. Bathroom had broken and mismatched sanitary tiles.

    1
    « Worst hotel ever »

    When we checked in, we were given (supposedly) a newly renovated room on the 1st floor. The room was disgusting. It smelled of must and mildew, and there was a lot of blood stains on the bedding and bed skirt. We went back to the front desk and she offered another room on the third floor(which she said was a higher end room). While heading to the room it was hard not to notice how dirty the hallway carpets were. We entered the room and immediately were hit with the smell of must and mildew(my wifes asthma immediately flared up again). The shower curtain was torn and the shower head was dislodged from the wall. The tub was dirty and hadn't looked like it had been cleaned in weeks. This hotel was the most disgusting i have ever seen.

    3
    « Not Happy - so many problems »

    Disappointing for a Best Western Plus, just got here not long ago and I already want to leave! The rooms are advertised as ?All Suites', not really ? there just a bit bigger room. A suite generally has a separated seating area that is removed from the area where the bed is, not so here. The lighting is very poor, don't plan to read at night ? no overhead lighting and the lamps are low and have florescent fixtures which are low light and yellow. The bathroom has broken sanitary wall tiles ? not very nice. The ?high speed internet' NOT ? takes a few minutes just to download the yahoo homepage. Good News ? the front counter staff are very nice and professional.

    5
    « Great hotel and great location. »

    This hotel is very pretty. It is conveniently located to the Alamo, Tower of Americas, and the Riverwalk. The hotel staff, Brittany, was especially helpful in suggesting points of interest and a local eatery. This facility is a great value for your money.

    4
    « Nice place but get an inside room »

    We stayed for two nights and had a sixth floor outside view room. It sounded like traffic and ambulances were driving through the room. At 6:30 every morning the trash truck would empty the dumpsters. Request a room overlooking the interior courtyard. The staff were great and the breakfast in the restaurant was very good. Wifi was poor.

  • 3
    « Good hotel, okay location »

    I had a couple of nights at the hotel in September 2016. The location is okay - there are many hotels closer to the city centre, with this being a 5-10 minute walk to get to a lot of touristy places. I saw a couple of interesting characters by the freeway underpass en route to the riverwalk. The room was excellent. Spotless, huge, very comfortable bed. Breakfast was included but quite limited and the cooked options weren't great. Overall, it's a decent choice if you get a good deal.

    5
    « Would totally recommend »

    Recently stayed at the Best Western Sunset Suites for 2 nights while in town on vacation. Hotel was very easy to get to, as everyone says extremely close to the Riverwalk without having to pay Riverwalk prices. The rooms were very large and extremely clean. The bed was one of the most comfortable hotel beds I have ever slept in. Never noticed any road noise, but I was on the parking lot side of the hotel. I wouldn't hesitate to stay at this hotel again.

    4
    « Good value, great location. »

    Historical location within walking distance to Riverwalk. Have stayed at the Best Western Sunset Suites several times and always find the staff to be very helpful and friendly. Be warned, they recently started charging for parking, but still a fair value. Easy on and easy off Interstate 37.

    5
    « Great Experience »

    We loved this hotel. The lobby and the decor in it are beautiful. It reminds me of some of the classy older hotels back east which are old, but kept up, which adds to their charm! The rooms were modern and attractive. Our hotel hostess (clerk) , Bianca, was very knowledgeable, friendly and solicitous of us as guests. We would definitely book a reservation there again if we return to San Antonio.

    2
    « Would not recommend »

    Not worth the money. Room had a musty smell, lots of road traffic noise, front desk was not friendly, and very limited parking, plus they charge $14 for parking, then wanted to put us in their extended lot which was not in a very desirable location.

    4
    « No Pool :( »

    Nice big room ( 110 , ground floor !! ) . great beds !! small pillows :( very comfortable , quiet , in good condition. the front desk ladies very nice , especially AMANDA. she gave us all sorts of coupons for all sorts of stuff. the breakfast room is nice and big. typical BW offering. Coffee ???? Location is good , at the east end of dt. close to a huge mall.

    5
    « Great Hotel in a Superb Location! »

    We stayed at the Best Western Sunset Suites - Riverwalk for two nights on our Road Trip in May this year. The hotel was in a great location to visit the Riverwalk and The Alamo only being an easy 10 minutes walk away. Contrary to some reviews that have questioned the safety of the area, we didn't have any problems and never felt any unease! The staff were lovely and very helpful. The breakfast was great to get you started for the day! Room was not the biggest, but certainly adequate with a comfortable bed and very clean. We also had no problems parking in the hotel car park and had no need to use the overflow parking slightly further away as some other reviewers have mentioned. I would recommend this hotel for anyone visiting San Antonio! Price was very reasonable for it's location close to the Riverwalk.

    1
    « Overflow parking is an issue »

    DO NOT CHECK IN IF YOU ARE SENT TO OVERFLOW PARKING YOU WILL NOT GET A REFUND IF YOU DO NOT FEEL SECURE THERE. Make sure you are okay with the parking location before you check in. If you have to park in overflow parking. We checked in on a busy night and told we would have to park off site for $15. I checked into our room, and while my husband waited for hotel staff. They took him to a sketchy, dark,and apparently unsecured location to park our vehicle. He refused to park there, and we left the room. The female front desk staff did not apologize or try to find us other accommodations but said if we left they would not give us a refund and was a little rude about it. We left, drove home 125 miles away and called the general manager the next day. He also refused to give us a refund, except for parking. The Best Western customer service at their toll free number was not much help either, since they follow whatever the property management says. So we got charged $164 for a 15 minute wait "stay" in a hotel room. I cannot rate sleep quality since I never even touched the bed, but we would have been up all night worried about our vehicle. Ultimately we did get a refund from corporate so thank you to the customer service oriented people there! I have stayed at other BW properties and have great experiences but I will certainly choose another property on one of my frequent visits to San Antonio. I hope they have improved their overflow lot and refund policy since our visit.

    5
    « San Antonio »

    I stayed here for four nights in May. The hotel is walking distance to the centre of San Antonio and has a reasonably big shopping centre a couple of minutes walk from the door. The hotel itself is nice and the building has a lot of character. My room was massive and had a nice view out the front of the building. I didn't hear any noise from the road at night. Bed was comfortable. Room had everything one would need. Breakfast was good. I'm planning on visiting San Antonio again next year and would definitely consider the Sunset Suites. Staff were extremely friendly. Special mention to Brenda, who checked me in. She is the friendliest and most welcoming person I've come across in a hotel. A true asset to your establishment.

    4
    « Needs updates but great location »

    The room was okay, and the stairwell and hallways definitely reeked of dirty carpet, but it's exactly what you would expect got the price point. I would stay here again, the staff was accommodating and the breakfast was good. The location is phenomenal for walking to the Riverwalk and great freeway access. I would definitely stay here again.

  • 5
    « Great time in the Alamo city!!! »

    This was our 2nd stay at the Best Western PLUS Sunset Suites-Riverwalk. We really like its close proximity to the Riverwalk, the Alamo and other local downtown attractions. The rooms are large, decorated nicely and clean. Breakfast is not your normal paper plates and plastic utensils, but real plates and silverware. We look forward to returning in the near future.

    2
    « Room had a humid stinky smell, beds are hard, and parking has low security. »

    When we arrived we noticed parking was small and had no security, it was also not covered, just FYI. At night it gets full and they have a separate overflow parking. Our room had a very bad humid stink smell which I addressed but it was not taken care of. It smelled the whole four nights we were there. Their beds are also uncomfortably hard. An upside is their breakfast was good and the staff was friendly.

    5
    « Great hotel »

    Fast check in. Used trolley to go to the market and Alamo, etc. Didn't have any problems. We enjoyed our stay. Beds were great. Stayed here before and would stay again. Breakfast was Ok! Two day pass on trolley was only $ 4.00.

    3
    « I wanted to like this hotel »

    They do a ot of things right at this hotel, and I enjoyed my stay until I experienced an unpleasant problem with my room on the last morning. I think it is how the staff handles problems that can really set a hotel apart. Unfortunately, management did not feel that anything was warranted here. They should have cut me just a little break on my stay to offset a unpleasant situation, but they chose to do nothing. The rest of the staff were great, but that was poor customer service.

    4
    « good stay »

    not a bad stay here in San Antonio. alot better than the red roof inn. great breakfast . only draw back is the over flow parking lot it's about a block away. other than that great stay. the ac works like a champ room stayed cold all the time. short walk to the river walk

    4
    « Good Hotel »

    Good location , short walking distance from the river walk.It doesn't look that great from the outside, however the inside is very nice. The rooms are spacious and comfortable.The complementary buffet breakfast is a plus.

    5
    « Everything is bigger in texas »

    Wow!!! Very posh! Massive room/ suite and massive bed! Coffee maker, fridge and microwave in room. Clean and well presented. Effective air con. Bathroom clean with lots of hot water and clean towels. Awesome water preassure!! You really get the feeling like they care- like they made the extra effort. Brakfast was lovely- lots of choice including make your own waffle mix and w sizes of waffle iron!! They let us leave our bags with them intill our flight There was a bit of road noise in the room - might bother a very light sleeper. Also no cental ceiling light. Just lots of lamps around the room. Made it kinda dark but hardly a problem. With in walking distance of the alamo and the river walk Very very impresed with this hotel- 100% recommended!

    4
    « overall, good hotel for business travel »

    Positives: very helpful staff, great breakfast, a 5-minute walk from the San Antonio convention center, 10 minutes from the Riverwalk Negatives: walls as thin as tissue paper (I was listening to snoring from the next room), cramped parking But--I bring a "white noise" machine when I travel, so it worked out fine :)

    3
    « Good for business not for family staying »

    Clean, quiet and convenient location. Parking is an issue if you don't like to leave your car on the street. There is no pool; no restaurant. If you are staying with kids there is nothing to keep them entertained.

    5
    « Best hotel and staff! »

    Arrived first night late, night staff Roderick and Myron were awesome. Morning staff just as great. Very helpful when we had to layover an extra day dt van issue. Very accommodating. Beds and room clean. Housekeeping staff met every need and more. Breakfast to top it off just outstanding. Everything that was supposed to be hot was. Cold was cold. Eggs, meat, and all the sides you could want. Price reasonable too. And in the middle of all the great tourist attractions. Wish I could have enjoyed, but gives our family a reason to come back to such a great hotel. Thank you again for being so accommodating. The breakfast staff to very kind and helpful too. What a great crew!!

  • 4
    « View of Tower of Americas »

    Nice hotel and close to Riverwalk to lots of good restaurants. Very helpful and efficient staff at check in. when they told us breakfast hours I told them I had to leave earlier and they said to stop by desk and they would have sacks with yogurt, fruit and energy bars. However, when we stopped by in the morning the young man behind the counter said he didn't see any and he certainly did not go out of his way to rectify the situation. When we got to the train station our train was delayed - sure could have used that breakfast bag.

    5
    « Very Pleasant Stay »

    This boutique hotel was in a great location for me since I came in on the train. The station is just a few blocks away and within walking distance. Many of the downtown attractions (including the river walk) were also within walking distance although the San Antonio summer heat can make taxis or the trolley look more attractive. My room was spacious with a king bed and sofa with a microwave and small refrigerator. The room was clean and in good condition. They have a gift shop where you can purchase food and drink items including microwavable food items. There are also numerous restaurants in the area that deliver if you want to stay in. The staff was very nice. There was a slight delay in getting me checked in and I was offered a free soda for the inconvenience. The free breakfast featured self made waffles as well as scrambled eggs and sausage plus several bread selections and coffee and juice. It was plenty adequate for me. I didn't use the parking but apparently the lot fills up quickly. My only minor complaint was the lack of lighting in the room. The lamps were beautiful but the amount of light they produced left a lot to be desired. Opening the curtains during the day was pretty much a necessity for me. All in all, I had a pleasant stay and will be back.

    5
    « Great Place to Stay »

    This was a really nice little hotel to stay in right off of downtown, so convenient. The staff was friendly and professional. The restaurant they recommended for dinner was absolutely delicious - Maria Mia's on the Riverwalk. Loved this place. They just need to add a pool to be perfect!

    3
    « Best Western Plus just Average »

    Pros: friendly staff, location, price, parking fee for the area was reasonable, breakfast Cons: traffic noise, lack of lighting and outlets in the room, no safe deposit box in the room (you can request one but too small to fit laptop or tablet), sofa sleeper had an odor, stains in the carpet and shower curtains. Water from shower spraying onto the wall; this is concerning b/c over time this will create mold.

    5
    « Awesome Staff »

    Brenda and Alexa went out of their way to make us feel welcome and relaxed. We were able to get parking up close and a room in the quiet part of the hotel with their help. Dinner spots recommended and suggested by them were great also .

    5
    « Awesome stay »

    We were in San Antonio for two conventions at the Gonzales convention center. The Best Western Plus Sunset Suites is very convenient to the convention center. Awesome place. Very friendly staff. Very helpful as well. We will be back.

    4
    « Awesome hotel »

    It was very friendly and the staff was the absolute best. They worked with my family and I. It's not really close to the River walk, but the scenery is absolutely beautiful. The buildings and the location were very good. The only other downside is that it has no pool. The breakfast was the best. Great hotel. My family and I will definitely stay again.

    5
    « Location and Brenda the desk clerk top notch »

    First of all the location is first rate; walkable to the River Walk and the Alamodome. We found out that the hotel is due to have a substantial remodel soon which will make this choice even better. Brenda (Kirkpatrick, I think) the desk clerk was extremely kind, and very sincere in her desire to all she could to make our stay perfect. Free wifi, worked great for me. Good breakfast with fresh fruit and hot choices as well. Parking limited but they have an overflow lot not far away.

    2
    « Less than I expected »

    After reading the reviews abou the hotel we decided to book 3 rooms in this hotel for 2 nights since we are travelling with our daughter, my father in law and my mother. We arrived by lunch but our room was not ready what wasn t a problem for us , I just asked the lady in the front desk to hold our luggage so we could enjoy the city . I was surprised when she asked me why I need to leave the luggage in the hotel, that I should leave it in the car.I had to explain that we were travelling with our parents and that we need the car because they couldn t walk long distances so she decided to help us. By afternoon we did the check in and the room had a decent size and a refrigerator but it was very dark even with all lights turned on .Breakfast was good in a nice area. Hotel location was ok , close to area attactions but in an area not very busy so I didn t feel confortable to walk in this area at night. During check out we had another problem with the front desk, as we had pre paid our rooms in Brazil our credit card was just for incidentals and parking so I when to the front desk and told them that we were checking out and that I want to pay in cash for the parking( once my country charges 7% for all expenses that we do overseas with credit card) for my surprise the lady told me that she had already chargeded in my credit card the parking because many people leave without paying and sometimes the cards are declined so they had to charge before the person leaves the hotel. I travel a lot and I ve never seen something like that,I was really disappointed and dont recommend this hotel since the service was really poor

    5
    « Excellent all the way around! »

    We stopped in San Antonio for the night and choose the hotel based on reviews. We arrived after 9 PM and it was a full house. It was very busy at the front desk. The ladies at the front desk were very helpful and didn't skip a beat even with multiple walk up interruptions. She gave us a brief history of the building, now the hotel and encouraged us to look around at the pictures to learn more. She also helped us to find dinner upon our late arrival. We had to park in the over flow lot and were provided prompt transportation back by a very nice gentleman. He also offered suggestions of additional things to do while in San Antonio. He also gave more information about the hotel history. We enjoyed walking out to dinner and down on the River Walk. Our room was clean, well taken care of and a good nights rest. We didn't have breakfast at the hotel but, it was available if we needed. We were promptly taken to our vehicle in the morning and on our way to see San Antonio. We would definitely stay here again! I would love to come back to San Antonio for a longer visit and stay here again!

  • 5
    « Great place to stay! »

    We were pleasantly surprised at how nice this hotel was to stay at! We were within walking distance of everything we wanted to do near the river walk! The bed was comfortable and the breakfast was great! The staff was amazing! Will stay here again!

    5
    « Great place to stay except for parking cost »

    The hotel had a great location, It was about a 10 minute walk to the riverwalk. The room was excellent. The staff was professional. The breakfast was excellent. The only negative was the parking fee. The hotel charges a parking fee of 12,95 per night. When we made our reservations the parking fee was not mentioned. I believe this fee should be disclosed when you make your reservation not when you check in.

    5
    « San Anton Visit »

    This was my first visit to San Antonio. My husband had been here over 48 years ago when he was in the Air Force. Very nice hotel and a short walk to Riverwalk. Prices very reasonable. We stayed four nights with another couple. Room decorated in the Mission Style reminds me of Frank Loyd Wright. Hotel is close to The Alamo and sightseeing busses. Staff gracious. Good breakfast. I would return and stay again if we visit this area.

    4
    « Great Decor »

    Location was good, easy walk to the river walk area and we saw the trolley car passing several times but we did not use it. Mission style decor in the lobby and rooms was lovely. We stayed in a king suite on the ground floor. The room was clean and quiet and appeared to have been recently decorated. Breakfast room was well set up and staff made sure everything was kept filled and the area was very clean.

    5
    « Hotel Stay »

    Excellent Trip. I would highly recommend this hotel. The staff was very professional and friendly. They were very helpful with recommending local sites and attractions to visit. They front desk staff went out of their way to help us enjoy our stay. The maids ensured the rooms were clean. The breakfast contained a great variety of foods to enjoy.

    1
    « IF YOUR LOOKING FOR TROUBLE THIS IS THE PLACE TO COME!! »

    WARNING WARNING WARNING. Do not trust this hotel. the staff are thief's. I had 1500 dollars stolen from my safe deposit box. I left it at the front desk trusting the hotel. I had to call the police to the hotel. the stress and anger this hotel caused me was unbelievable. I would never stay at a best western hotel again.

    5
    « Great choice for Conference »

    My wife and I and 2 co-workers stayed in 2 rooms for 4 nights in this hotel for a conference. Everything about our stay was perfect. The hotel is spotless, provides a great variety of breakfast foods, and the staff is superb. As mentioned, parking is limited, but the hotel provides transportation to an overflow lot in a VERY efficient manner. I never had to wait more than a few minutes to get to my vehicle. This hotel is within a few minutes walk to the Gonzales Convention Center and about a 10 minute walk to the Riverwalk. If I am ever in San Antonio again, I would definitely stay here.

    2
    « Booking »

    We booked this room through Trip Advisor, only to discover that there were no rooms available upon trying to check in. We had to find another room at a different hotel after traveling 8+ hours from El Paso. The desk clerk was very apologetic about it. We were supposed to hear from the booking agency. They called and the connection was lost. Never heard from them again.

    4
    « Short walk gentle atmosphere on the street »

    A good place to spend a night or two while at convention. Within safe walking distance of Henry B Gonzalez and the Riverwalk Mall. Though on the street very quiet. Parking is limited. Staff was more than courteous and all were very knowledgeable.

    2
    « No compassion »

    I accidentally booked at this hotel on the wrong date. As I explained my case to the hotel's GM, he became very demeaning and reveled in being unhelpful. Due to the fact that I booked the room for the night before, I never got a chance to stay, but I still paid for accommodations I never recieved. The manager refused to adjust my reservation for the next day and never offered a compromise for the situation at hand. Some hotel points, a discount on my next stay, some type of effort would've been nice.

  • 4
    « Good stay »

    overall very nice hotel in a good location by the riverwalk. Clean and nice appearance. nice morning buffet style breakfast and friendly staff. Would have been extra nice if the hotel had a pool or a hot tub. The pull out sofa bed was very uncomfortable for my son to sleep in, but will just have to make sure we get a double room next time.

    3
    « San Antonio Visit »

    Check in was quick and pleasant. Rooms are large with view of the Alamo Dome. The remote control failed to work and discovered it had no battery. That was quickly solved with a call to the desk. The shower was very slow to drain and although we notified the desk, it was not fixed at our time of departure. The mattress was a bit firm for me. They did have a good breakfast and it was different each day we ate there.

    5
    « San Antonio Downtown Stay »

    Great location to San Antonio Landmarks such as the River walk, Alamo and Tower of the Americas...etc.. Wonderful Staff, Clean Rooms and Great Breakfast to get you on your way for the day. Loved the Historical Look of the hotel. if driving, Parking can be a challenge.

    5
    « Vacation »

    Hotel was good , excellent service. One thing I m I ssed was a pool . After driving all day and getting into to Texas humidity it would have been nice to swim. The bed was very nice, nice fluffy white towels, refrig, very convenient to the river walk. Breakfast was very good eggs,ham,waffles and all the other stuff. I would recommend this property

    3
    « Summer Vacation 2016 »

    We were in summer vacation in Houston Tx., decided to go to San Antonio, TX before going home. I booked this hotel on from trivago.com.The price was reasonable. When I got there, I was told that there was a parking fee for my car $12.50 plus tax. Also the ad said queen beds, the bed were small probably full size. The room was good size. IT did hot at times at night in the room. The staff was friendly and the breakfast was good.

    4
    « Great staff! »

    Very friendly, cheerful, and helpful staff. Great value for the location. The location was excellent for the convention center. The room was clean and nicely furnished. It could use a little more light and bigger pillows though.

    4
    « Cozy/Romantic environment, Incredible Customer Svc, No resort fee!!! »

    Was skeptical with reviews, but took chance anyways. Wow, what an amazing all around property, The employees here rival competitors like Omni and Marriott properties. The deal we got was amazing and was probably $200 less a night than the two I just mentioned!! We checked in early considering the flight arrived at 10 a.m and to my amazement the Mgr ANA walked out and said "No problem, I'm sure its been a long morning already". STEPHANIE, the front desk clerk greeted us every morning and RON every evening when we arrived back making us feel like were in the episode of Cheers, except in a Hotel. The rooms were amazing, lighting was perfect, decor was gorgeous (we are tired of modern/contemporary look) bed was hard but an incredible night sleep every night so kudos to the mattress. The breakfast, although eggs are like powder, the remainder and service by Caetherine (I believe her name was) FIRST class. Where else can you find a hotel charging only $13 to park (please dont increase it :) ) and NO resort fee from what I see!! We stayed at the hotel down the street previously for $33 every night,,,crazy. Overall, This property is amazing, It's not next to the Alamo if you want to be right downtown. My 10 y/o and I walked every morning and evening to downtown and it's quick, and about a 5 minute walk. The Hotel is well worth it and I always hate recognizing a great property, because prices increase across the board, but if they don't change any pricing, This hotel is one of the most amazing quaint hotels I ever stayed at. Great Job Ron, Stephanie, Ana, Caetherine and to the housekeeper we had whom was so Personal every day!!! Ana find out whom it was and take care of her. Hope to see you all soon and remember your staff rivals that of the Marriott!!

    4
    « Close to Alamo Dome »

    For a down home friendly feeling and close-in hotel, this was a great place to stay with helpful, caring staff. Car pool to hotel and split the daily parking fee. No pool on site, but pool privileges with shuttle to and from pool location at another hotel. Very quiet, comfortable suites that have fridge and micro and coffee. Also fresh coffee, hot cocoa and tea in lobby, free 24/7 is a nice perk along with hot breakfast of eggs, waffles and much more. Large wood bed frame can make navigating the room a bit tight. Overall, lovely stay.

    4
    « Nice for the money »

    No need to post addtional photos because the hotel is represented honestly on its website. The hotel is in a great location for walking to the convention center, Rivercenter Mall, and the Riverwalk. It offers a simple hot breakfast which is a plus especially given the fair rate of the rooms per night. Incan attest to the issue of street noise which actually didn't bother us too much but it is present. Also, our room had a weird smell, not quite sour but I imagine its from the soiled carpet. The only improvement that I would suggest is that they clean the carpet or replace it when it is stained so badly. Otherwise, the staff is exceptional and I would stay again if looking for a budget friendly option.

    5
    « Enjoyed staying here! »

    We really enjoyed our stay and it was much nicer than our friend's room at the Grand Hyatt. Parking was half the price, there was free breakfast, the room was very nice and very homey, and the staff were very friendly. Easy walk to the river walk and Alamodome, very convenient. We would stay there again.

  • 5
    « Wonderful!! »

    Roderick was the best front desk person!! He was very helpful in finding street tacos and making me feel at home!! Love this hotel! Very clean hotel, comfy and very great breakfast! I'm glad there is security guard at night to make us feel safe.

    5
    « Excellent hotel/Excellent staff »

    Went to a convention at the nearby Alamodome and chose Best Western because of the location and price. I am sure glad I did. The staff was excellent: the clerk who check me in greeted me by name every time I passed by and helped me with several problems I had, not related to the hotel. The mission style/art deco furnishings really brought me back to an earlier time; I thought I was at one of the Grand Canyon old hotels or at an original Harvey House. Really set off a relaxing atmosphere. The complementary breakfast was terrific; the offering varied slightly each day we were there. There was even iced tea at all hours in the lobby. Staff; Location (it is also near the Riverwalk); Furnishings: BINGO.

    5
    « What a Gem! »

    We needed a place close to the Alamodome and we chose this hotel. It was perfect. More perfect that any of the other higher priced places. Location was fabulous. Staff was amazing. Everything was top notch. It was a great value for the $$

    3
    « Terrible parking situation...plus they make you pay! »

    The hotel was fantastic. However, they have a TINY parking lot, so there is never open parking spaces. AND they charge you $13 a day for the privilege of walking blocks away to an overflow parking lot. I will NEVER stay there again.

    4
    « clean and friendly »

    Staff was very helpful and polite. Breakfast was hot and you had many choices. The room was clean and dark. The bed was comfortable. We enjoyed our trip to San Antonio and we will stay here again when we come back to town!

    4
    « Gorgeous lobby »

    Best Western hotels tend to be a good value, and with a deal on hotels.com, this came up as the perfect choice for a convention at the Alamodome. The lobby is gorgeous, with stained glass and tin ceilings and original brickwork. Attached to the lobby is a four-story generic hotel, with decent rooms containing a microwave and fridge. All the rooms are "suites," meaning extra space for a desk and an easy chair. So far so good. Breakfast is the generic hotel breakfast: doughy pastries, yogurt, sludgy oatmeal, Fruity Pebbles. It would make more sense to give everyone a breakfast package upon check-in. Front desk service was lovely. Two irritants expressed by previous reviewers: the cards lost their code. The usual proximity to heat/cellphone/credit card was the excuse, but I don't have this problem elsewhere. The real problem is the parking. Forget this off-site crap, when you pay $14/night to park, you expect a parking space. We had to think long and hard before giving up our space to go out for dinner. It's crazy to make decisions on that basis.

    3
    « Nice hotel, but some frustrating issues »

    We really enjoyed our stay for the most part. Check in was seamless, and the woman who checked us in was so friendly. She offered great advice, took her time to answer our questions, and any time she was working the front desk throughout the week of our stay she would say hello and make sure things were going well. The hotel breakfast was okay... nothing remarkable, but enough options to keep us from getting bored. The room itself was nice. We booked for 2 adults and one child expecting to get a room with 2 beds, but ended up with a king and a fold out couch. The fold out was pretty terrible, with a 3 inch mattress over bars and springs. My son, who is 4 years old, had a hard time sleeping on it so we all ended up in the bed which made it hard for all of us to rest. Despite that, we still enjoyed the room and were impressed with it overall. We had some issues with our key cards throughout the stay - we had to get them recoded daily, as they would stop working. They said keeping them next to a phone would make them not work, but sometimes the cards were kept on top of a dresser, in a pocket alone, in a purse, etc and still kept malfunctioning. That was annoying, but not a huge deal. The major issue arose when we returned from dinner the last night of our trip only to find there were no available parking spaces. There was an overflow lot available "a few minutes away", but I was not comfortable with having my car a mile or more away from the hotel, especially since we had to pack our car to leave in the morning. I can understand if this was an issue in a free parking lot, and would have been annoyed but not upset. However, considering we had to pay $14 a night for parking, this was unacceptable. We sat in the car for about 20 minutes and were fortunate to get a space when someone left. The employee holding the front door and the one in charge of driving guests back from the overflow lot both had poor attitudes, explaining "parking here is first come first serve" and rolling their eyes when I told them I would wait for a spot. It seems to me that there should be other options when the lot is full.. valet, closer overflow, or parking under the awning by the front desk until someone leaves and they could notify us in our rooms all seem like better options than expecting guests to pay to park their vehicles far from the hotel. What was a pretty exceptional stay turned sour with the frustration and unnecessary attitude we experienced on the last night.

    4
    « Lovely, friendly hotel »

    We chose this hotel because it was so close to the Amtrak station as we had to leave around 1 am for our train (we stayed two nights), but it turned out to be a very pleasant experience. The hotel is historic but all the fixtures were up to date, the amenities overall were everything one would want (including a boxed breakfast since we had to leave to early), all the employees went our of their ways to assist us and were very friendly and polite (the night manager even insisted on having the security guard drive us to the Amtrak station about 3 blocks away due to the hour). The bed was very comfortable, and the décor was very nice. One could easily walk to the Riverwalk Mall at the Marriott, but there was a bus stop a few yards from the hotel where busses and sightseeing trolleys picked up, so everything was convenient. I would gladly stay here again and highly recommend it to others, especial Amtrak passengers.

    5
    « better than expected »

    I had a late check in and they were very accommodating. Sometimes the staff makes your stay a little better. Rooms were clean, breakfast was great and staff was friendly. Close to river walk. This location doesn't have a swimming pool.

    4
    « Very Convenient »

    A nice property well located for the River Walk. The Hotel was clean and what you would expect from this chain in an urban setting. No surprises which is a good thing. The staff was especially friendly and helpful. Kudos to Roderick and Brenda.

  • 5
    « Great employee staff, very solid experience »

    At the very beginning, you check-in with a receptionist. I checked in with a very pleasant lady named Brenda K., whom went above and beyond with her customer service. The rooms were clean, and comfortable, more than enough for a solid hotel.

    3
    « Great price and nice room but horrible internet »

    Very nice hotel which is located "across" the highway from the riverwalk/Alamo so it does require a 10-15 minute walk under the overpass to access tourist spots. I was lucky to have a large room which faced the parking lot so my room was quiet. I suggest you request one that faces the parking lot and not Commerce street since its a busy street and can be noisy. Parking is VERY limited so if you can't find a spot you must park off site and they will follow with a van (not convenient at all) however for the low price of the room (hotwire) its worth it. The rooms are big, not sure why they call them suites (maybe because there is a little fridge), however mine was very large, clean but dark. The lights are all amber colored so reading is out! I travel for work and this hotel has the worst internet I've ever tried. If you are coming to SA for business I would avoid this hotel just because of their internet connection or should I say total lack of connection, it is very frustrating. However, the tv is a very large flat screen with over 74 channels. It was great to watch a movie. The bed was firm but I had no problem, the pillows are cheap and uncomfortable. (Very lumpy). The fitness center is an afterthought and they should just eliminate it. The hotel clerk who checked me in was extremely nice and personable. She is a true asset to this hotel. Over all for the price I would definitely stay here again.

    2
    « Not up to Best Western Standards »

    Although this hotel is within walking distance of Riverwalk, the distance is not walkable due to traffic and safety issues. What was really disappointing was arriving on the 4th floor and being hit by an musty odor that was a combination of mold and some sort of cleaning or cover up product that set off constant sneezing and left me with a serious sinus headache all night long. Apparently there had been a flooding problem but the carpeting was not replaced. Now this Best Western is the highest priced in San Antonio but they also charge $12 a night for parking. In addition, every wooden surface is swimming in lemon oil which gets picked up by everything you set on it. On top of everything else, we didn't receive our Best Western loyalty points because we booked through Trip Adviser instead of directly with the hotel.

    5
    « Fantastic Customer Service »

    The staff at the hotel were fantastic. Bianca Riley at the front desk always greeted me with a smile and provided help at every opportunity. The staff in the kitchen were also very attentive and helpful. The rooms were clean and quiet. Great location for meetings at the conference center. Room lighting could be improved.

    4
    « Great Hotel! »

    Me and my sister stayed at his hotel in April, so apologies for the delayed review but it we had a great time here. Thank you to the ladies on the reception desk, (there were two in particular but we didn't take names) who always greeted us and who were really helpful. The hotel is about a ten minute walk from the Alamo and Riverwalk and most organised tours pick up from the hotel, we did the Texas Hill Country tour. For Airport Shuttles we found that the majority of the time we were the first dropped off when arriving into San Antonio and the last collected going to the airport - we had an internal flight between so did the journey twice. Breakfast is served in a small dining area in the lobby, and had a good mix of foods on offer - waffles, pastries, toast, fruit etc. There's also a small shop located by reception for snacks and drinks. We stayed on the third floor and found the rooms quite spacious. Even though the hotel is located near the highway there was very little disturbance in our hotel rooms. We were lucky enough to stay in San Antonio during carnival and found the hotel really reasonably priced for location and amenities.

    1
    « Avoid at all costs »

    Extremely disappointed, Very old and it shows significantly. Stayed on first floor, street view. Heavy traffic noise. Air conditioner very noisy. Toilet very noisy. Carpet dirty. Terrible room odor, musty and mold smell. The lighting was extremely poor in the room. With every light on, could not read a book. It's a shame that they charge 12.95 per night for parking when you are patronizing their hotel. Gee - free breakfast but charge for parking - what a deal. Small mushy pillows.

    3
    « Clean and Convenient »

    This is a typically furnished and run Best West with its most convenient feature being that is just five minutes walk down a main street to both the Conference Centre and nearest access point to the Riverwalk, then only another five minutes round the corner to The Alamo. Frankly once you have seen the Alamo and eaten on the Riverwalk there is not much else in San Antonio so you are done. The BestWest saves you the sky high prices of the 5* chains that have built themselves directly on the river. We had an ordinary hotel room I would have said, so I don't know where the "all suites" comes from. Nicely furnished, decent shower and towels, comfortable bed etc. Unfortunately our room was on the ground floor with an awning outside and trees so we had almost no natural light, while the dark orange side lights did not alleviate that. Note that you are charged an extra $15 night for parking but that too is cheaper than anywhere else in SA. Not a very lively area round the hotel, although the streets are brightly lit and safe to walk it is on the corner of main roads and most of the adjacent shopfronts empty at present. I would recommend the hotel for convenience to the town centre, that short walk could save you several hundred dollars.

    4
    « Excellent location, clean room. »

    Had a clean room with an excellent location. I really enjoyed the comfort of the bed and the a/c was rocking all day on a hot texas day. I loved the walking distance to the riverwalk, can't beat the price for a downtown stay. Loved it.... free lemonade at the lobby.

    5
    « Excellent choice for hotel »

    From the check-in with Brenda at the front desk to the breakfast every morning and the wonderful rooms, this hotel was an excellent choice for my families vacation. Very clean, great location, free wi-fi and wonderful helpful staff! I would give it a 5!!

    5
    « business trip »

    clean, well kept, very friendly staff, helpful, and close to activities. the hotel in a area of good highway access, a part of town the city is really trying to revive easy access to river walk, more important close to Sunset Station activates.

  • 4
    « Great hotel in a wonderful location »

    Great little hotel only 5 minutes walk from the attractions of downtown, and very close to the Alamodome as well. Paid parking but not overly expensive. Brenda at the front desk was FANTASTIC. She had lots of advice on where to start our trip and was a smiling face every time we passed by. The suites were very large spacious. My one complaint is that the windows seem to be very thin - our room was on the 3rd floor main road side and we could hear conversations outside and music from cars. Breakfast and wifi are also free. Overall, definitely worth to stay and I'd be back.

    5
    « Great location, spacious rooms & free breakfast »

    The rooms are spacious and clean at a reasonable price. The staff are very professional and courteous. Best Western Sunset Suites is literally walking distance to Rivercenter Mall. Free breakfast. The only downside is parking which is $14/day.

    5
    « Wonderful staff, good value »

    I had the pleasure to stay here for 7 days after arriving in country from an overseas tour in the military. The staff (from the front desk, to general manager, to the cleaning lady) were consistently friendly, attentive, and made me feel welcome and energetic from the moment I checked in. The front desk staff were very friendly and always polite. I always walked away from the front desk w a smile. The facilities were good, nothing spectacular, but clean and complete. $1.50 laundry, small gym, small convenience store, and daily breakfast (eggs, potatoes, yogurt, oatmeal, waffle maker, etc) made my stay easy. The mattress comfort was ok, a little stiff and cheap feeling, but I survived. The suite had a mini fridge, microwave, desk, coffee table, and a couple couches. I'd come back any time, and recommend it to anyone who is cost conscious but wants quality and a great value.

    4
    « Close to Convention Center and Free Breakfast! »

    This was a delightful place to stay for a conference on the other side of the highway. I was concerned about walking back but the underpass is lit with LED lighting and there was plenty of traffic around. The location is in close proximity to the riverwalk and convention center making walking back to the hotel after a strong margarita very, very convenient! ;-) I would stay here again but know two things: Ask for a room on the opposite side from the busy street out front and second, parking is extra and costs $13/night.

    3
    « Big Room but would not recommend »

    I stayed here for a safety conference in May, arrived at 2:30 and was told there was no one that could help us because they were in the middle of shift change and that they would not be able to check me in until 3 because all the rooms were dirty. Upon check in at 3:15 my room was large and nice but the walls are extremely thin and Ac extremely loud. For the price charged, stay elsewhere.

    4
    « Good place to stay »

    When in the shuttle from the airport driving up the street to the hotel I was thinking "Gee, I feel sorry for whoever is staying here!". It looks like you are driving through an industrial part of town, a little shady. Surprise, it's MY hotel! Nice bright clean lobby, the front desk staff was very friendly, the room spacious and clean. I had requested a room NOT near the elevator, but of course got one right next to the elevator. I have to be honest, I never heard it nor the people getting on and off, so it was not an issue. I also requested a room on the parking lot side, as suggested from other reviewers. Well, we were on the street side and it is a busy corner. Commerce St. leads to downtown. The freeway off-ramp and on-ramp are right there, it was noisy, so if you are a light sleeper it will probably be a problem, but w/the fan or air conditioning on it didn't bother us. They had a good continental breakfast, there's a waffle maker, cold cereal that my roomie said was stale, milk, juice, toast/bagels/sweet rolls. They also had freshly cooked scrambled eggs, one day bacon, the next sausage, and fresh coffee. Very convenient to start the day. I chose the location because of the proximity to the convention center, and the reasonable price. It's a quick walk to the convention center, which was awesome, maybe 5-10 min. walk. About a 15-20 min. walk to the Riverwalk. Not really any places to eat close, unless you want to eat at Denny's across from the convention center. We had flyers put under the door twice for pizza places, looked up reviews for both and they had extremely bad reviews. Pretty sure they are doing that on the sly. There is a BBQ place over by the Alamo Center, and a bar if you go to the left when going out the door from the lobby on the street side. We didn't go to either place. They have a little shop in the lobby, w/snacks, drinks, ice cream, as well as toiletry items. We went walking every night to downtown and never felt uncomfortable or unsafe walking back to the hotel, so no worries there. We took a cab back to the airport, had them call for us and waited maybe 10-15 minutes. Over all, it was a pleasant place, and I would definitely recommend staying here.

    3
    « Nice hotel »

    The rooms are large, comfortable and clean. The staff are helpful and the breakfast is good. The location wasn't as central as I was expecting, it's about a fifteen-twenty minute walk to the river walk. Apart from that the hotel has good facilities and it's easy to get to from the airport.

    1
    « A non stay stay »

    I didn't even stay at this hotel at all. I had booked a reservation checking in April 28th and checking out April 29th. Due to the weather outbreak I had to cancel the trip. The policy stated I had to cancel 24 hours in advance (by 4pm the preceding day) which I did. Sure enough, several days later my credit card statement billed me as a no show directly from the hotel (I had booked through concur but the charge was directly with Best Western). I got bounced around, nobody called me back. The front desk manager on duty at 5/11/2016 flat out refused to give me my money back on the grounds it was a deposit required reservation which it was not- should would not listen...I got a bit loud and told her I would never stay at Best Western again. Now I have go through my bank- Major pain, more time on hold.. Because of this experience and poor customer service I refuse to stay at a Best Western ever gain.

    5
    « Great stay, optimal location! »

    From the outside the hotel does not look like anything extraordinary. However, the inside is nothing short of wonderful. Great rooms, comfortable beds, clean, good service, and fantastic hot continental breakfast. 5 minute walk from the Riverwalk and 10 minute walk from the Alamo. You should stay here...

    5
    « Clean, professional and close to Riverwalk! »

    This Best Western is clean, professionally staffed, and 3 blocks from the Riverwalk! Hot breakfast was excellent! Convenience store inside and very nice quality restaurant on the corner. Highly recommended!

  • 5
    « Great Location »

    Hotel staff is friendly and the building is historic yet clean and tastefully decorated. The proximity to the River Walk and other in-town amenities is excellent. Street noise is my only complaint, but with a street-level room close to bars and other hotels it is understandable.

    4
    « Good location, good amenities, noisy street. »

    I tagged along on a trip to San Antonio with a friend who was attending a conference. She chose this hotel based on reviews here and its proximity to the convention center and the riverwalk. The hotel was very clean, the staff was friendly and efficient, and free breakfast is provided. They also have a little shop with water, snacks, sodas, ice cream, etc. This came in handy. The room we had was very spacious. (I don't know if all the rooms have a similar layout.) We had a king size bed as well as a fold out sofa. The room also included ample closet space, a large flat screen TV, mini-fridge and microwave, coffee maker, and a hair dryer. It had a living space that included the couch, a chair and desk. The bed was comfortable, the water in the shower was consistently hot, the air conditioner worked great, thankfully, as it was hot. The wifi was a bit slow at times but at least it was free. The location of the hotel is very good. A five minute walk will get you to the Rivercenter Mall or the convention center. Another 2 - 3 minutes will get you to the heart of the riverwalk or to the Alamo. My only complaint would be the noise from the street. When my friend made the reservation, she requested a room not on the street side based on reviews she had read. So of course we got one ON the street side. And Saturday night while we were there, the Spurs had just won their first game against Oklahoma. So we were treated to the sound of car horns honking in celebration for hours. But even without the extra celebratory noise, traffic noise was easily heard in the room. So definitely request, and possibly insist, on a room away from Commerce Street. One more tip: while we were there, two pizza joints had slid menus under our door. One night after a long day of walking around, we were tired and discussed ordering a pizza from one of them. A quick search here of reviews indicated that the food was horrible, and in some cases, the place almost sounded like a scam (credit card info given but no food ever arrived). Obviously we opted not to order from either of them. Definitely do your homework on anything like that that you receive.

    5
    « Nice Hotel »

    Very comfortable stay close to convention center, easily walkable. Also close to downtown attractions. Walking distance. Room was quiet and clean. Enjoyed my stay. Would stay again. Thank you for everything.

    4
    « great location »

    Great location, great food. Staff was excellent. Hotel shows its age, but very quaint. 2 blocks from the riverwalk. Great food down the street to the west. Smoke. Central to everywhere. I would stay here again

    5
    « Newly Remodeled - Nice Location »

    The hotel is about 1/3 of a mile form the riverwalk, convention center, and the River Mall. It's located in an area of Commerce St where there had been expansion some years ago. There had been several restaurants nearby but only Smokes seemed open while I was there. The hotel has been newly remodeled with a Southwest Mission style theme. It was nice to stay at a hotel that was not of the national 'cookie cutter' variety. One of the comments I read mentioned noise. One side of the building faces the main highway. The other is quieter, that is the side I was on. I had no sound complaints. Breakfast was a standard 'free' breakfast. .

    4
    « Older building »

    Close to River Walk with quick access to a highway. Spacious rooms; mine had a king bed, couch, flat screen tv, microwave, fridge. The desk staff were pleasant. The breakfast was typical "free" breakfast fare with scrambled real eggs, sausage and biscuits & gravy. Rooms were a bit noisy between freeways and trains. Great choice if a short visit and River Walk/shopping are on your agenda.

    5
    « Visit to San Antonio »

    The Best Western River Walk is one of the most beautiful decorated Hotels we have seen in the Best Western chain. It feels like you are visiting a friend's house. The bed was very comfortable and the room was of very good size. All the staff was friendly and professional. The breakfast buffet was good but when you came closer to the end of the buffet, it seemed the staff was not to eager to replenish the food. The Location is good but not as close as we thought to the River Walk. All in all great place and would stay there again.

    5
    « One of my favorite BW's! »

    The hotel is in an older building in downtown San Antonio, and BW has done a great job of keeping it looking nice. About a 10-15 minute walk to the shops, Alamo, and Riverwalk. This hotel has a little convenience store and an ATM in the lobby. I've stayed here a couple of times and would definitely recommend it for the location and amenities.

    5
    « Would be my first choice if i came back to San Antonio »

    Stayed here whilst visiting from the UK last week. Service was exceptional - staff were incredibly friendly and always said hello especially the two girls who checked us in when we arrived (Monday 18th), they were very welcoming and answered questions we had on other days. The whole hotel staff in general were brilliant: a great team. The Room was very spacious, clean and comfortable. Air Con was a god-send in the heat. Would definitely recommend here if staying in San Antonio. It's right down the street from the Alamodome & Amtrak station and a 10 minute (if that) walk to the riverwalk - very handy for all the fiesta activities last week ;) and for sightseeing. Also, it's right off the i-37 so takes barely any time to get to and from the airport.

    5
    « Basketball Tournament »

    We stayed here four nights for an event at the AlamoDome. The location was perfect. The hotel was great. Loved the rooms. Breakfast was very good. Staff outstanding. Parking is limited so if possible get there early enough to get a spot. There's a charge for parking. We plan to stay here again next year for the State Tournament.

  • 4
    « VIVA FIESTA »

    my wife and I have been coming to fiesta for 2o years, We have been staying at this Best Western almost every year. The rooms are always clean the Staff is always friendly and the Food is always good.The bus stop is very close. And you are within walking distant from the Alamo maybe 6 blocks.we have been very pleased with the service here.

    4
    « Walking distance from Riverwalk. »

    It was nice walking about 3 blocks to the Riverwalk, room was very spacious and clean. The only problem I had was the smoke alarm started tweeting at 1:00 am. Told the front desk the next morning and it was fixed that day !!!! Breakfast was great hot , cooked there in the kitchen, and workers were very clean and friendly. Would recommend this place. Price as good also.

    4
    « Leisure »

    This is about 3 blocks from the river walk. People were very friendly and helpful. Was clean and rooms were very large, you need to watch the foot board on the bed however, we ran into it a few times before we learned. Breakfast was really good and home made very nice workers also !!!

    5
    « my son's wedding »

    This was or first time in San Antonio, and we were here for my son's wedding. I was pleasantly surprised when we first arrived the staff at the front desk was welcoming and extremely helpful. The room was clean, and nice. The bed could have been a bit less hard but overall the experience was very nice. I would highly recommend this hotel for anyone that wants a nice hotel at a great price point.

    4
    « Good place to stay, reasonable »

    I was surprised. I needed a place to stay for a couple of nights at a reasonable price. This hotel was not in the ideal location for me but, when I got inside it was spotless, nicely appointed, the room was very large and very clean. The personnel were very friendly and accomodating. The breakfast had good variety and was good. The location was not within walking distance of the riverwalk, for me since I am elderly. Just across the highway from the Alamodome. But overall a very pleasant stay. I would certainly recommend it.

    5
    « A true "BW PLUS" »

    An excellent hotel in walking distance to the Convention Centre, Tower of the Americas, The Alamo, and The Riverwalk with its many restaurants, museums and attractions. You couldn't ask for more pleasant staff; a lovely room, good breakfast.

    2
    « did get refund »

    The manager did contact me, and provided a refund for the parking. The manager handled the refund very professionally, and I appreciated that. I realize errors get made, and it is how staff handles the errors, that make customer service pleasant or not.

    5
    « One of THE best BW I have stayed »

    I love BW chain and usually trying to find one in town I am staying at, some of my most favorite ones are in Napa and Santa Fe. Well, add one more to the list :) First time in San Antonio and decided to stay in BW again - made great choice again (and not just bcs of price). Nice location just 3 blocks from the River Walk and close to freeway. Room with touch of Texas but nice clean comfortable and even cozy. Breakfast is the better that some BW Premier, I love it. Stayed just one night but next time I'm in San Antonio - I am staying here again for sure! You'll like this hotel for super nice staff(extremely friendly), big nice rooms and really good breakfast. Cheers, Sasha

    4
    « Riverwalk and work made better by stay there »

    Had a demanding week long conference walking distance from this Best Western Plus facility and returning each evening to the motel was a comfort after a full day. Staff was great always friendly always attentive. Breakfast was tasty and filling

    5
    « Nice Breakfast and cozy room »

    I was a bit worried about the location at first but the location is okay. Just nice short walk to River Walk area. The lobby looks much nicer than their pictures. The breakfast area is big and bright. Decent breakfast. No problem with hot water. Internet speed is fast at night but a bit slow during the day. I liked the water pressure. Coffee machine in my room seems to be replaced but still working. (It was not a problem because coffee is available in the lobby area.) It is not very quiet because the hotel is adjacent to I-37. Parking is 12.99 per day plus tax. Overall, I was very satisfied with my stay.

  • 4
    « Great Location »

    For those wanting to be close to the famous River Walk and yet out of the hustle and bustle this is the place to be. A short two block walk to the River Walk makes this property an excellent place to stay for a short one or two night stay in San Antonio. This is not a big property but has all the basic needs. Arrive early so you obtain the relatively few parking spots on site. (I don't know what they do if the spots are taken.) The room was spacious and the beds were comfortable. Ask for a room opposite the main street. Staff were very pleasant and the breakfast buffet was very generous. I would return.

    5
    « Nice place to stay »

    Although it's not right on the Riverwalk it's only a short walk. Hotel was nice and clean. Friendly staff. Breakfast was very good and the ladies taking care of it did a great job keeping things filled and hot.. Beds very comfy. Room cleaning staff did a very nice job. Would definitely stay here again.

    4
    « Good Hotel and Location »

    This is a good hotel, ideal if heading into the conference center close by. Also just a walk from the city center and River walk, where there are plenty of restaurants. You can easily get on to and exit the highway to all directions. Accommodation is very good, beds, linen, great, bathroom very clean, and nice soft towels as well.

    4
    « Ideal location »

    This hotel is lovely clean and comfortable. The staff helpful and friendly, location good for all the attractions. Lovely breakfast. I would recommend this hotel and San Antonio we loved it. Rooms clean and decorated lovely.

    2
    « Poor Parking and Breakfast Space, and Remote »

    Upon arrival they handed me a paper to sign for an additional $12.95; what is wrong is that they have very little parking and made us wait to be taken to another location to park and be picked up by a van. Your front desk receptionist kept talking to herself and and answering herself while counting money instead of checking us in. We reported remote and they said they could nt fix it; she could have moved us to a room with a working remote, but did not. Breakfast was a mess they had too many people and did not open up meeting room until it was almost over. They kept running out of food because of number of people.

    5
    « One night passing thru town... »

    A Nice Hotel with Beautifully decorated and very clean rooms. Great Breakfast! Terrific Staff!! Can't wait to come back again for a longer stay! The location in downtown at the Riverwalk is Excellent!!

    5
    « The Best Place »

    I looked on line over & over looking for the best deal, the best place to be at near the Riverwalk. I found it at Best Western, Sunset Suites. It was near the Riverwalk but away from all the noise. The room was perfect in every way. Won't stay anywhere else if I'm going to San Antonio.

    5
    « Excellent »

    Our first visit to Texas and San Antonio. The hotel was brilliant. Lovely big room, clean, friendly and helpful staff. We arrived early and so had no problem parking at the hotel. We then didn't use the car again for 3 days. Downtown and the River walk are a very easy 10 minute walk from the hotel. Excellent stay. Thank you

    5
    « Brilliant »

    We only stayed for one night but I wish we could have stayed longer! We arrived off the train from California (32 hour train journey) at 5 in the morning. We were knackered! We had requested early check in (and informed them that it was our honeymoon) but we still expected not to be able to check in until around lunch time. When the receptionist saw is, she immediately told us that as soon as the maid arrived, she would request they clean the first available room just so we could rest until our room was ready, and that we could sit in the dining area and help ourselves to food. About an hour later, she came to us and said there was a room available for us to actually check in right away that had just been cleaned. It was better than the room we expected, more like a suite. It was really clean and comfortable. The bed was so comfortable and huge!

    5
    « Travel »

    Got the train in from LA and the hotel is ideally located. 5 min walk from the station and also local attractions. Shame we're only here one night. The bedrooms are large and comfortable and the staff are very helpful. I never give the full 5 when reviewing but they deserve it.

  • 4
    « Perfect For Our Stay »

    Was skeptical because of the mixed bag of reviews on this place. First the Pros: This place is in an excellent location. We walked to our Expo at the convention center each day, avoiding the high priced parking (and lack there of) around the convention center. It is just a short 5 min walk...maybe two blocks at the most. We also walked to most restaurants and other events we were attending on the river walk and elsewhere. Close by are a Denny's, IHOP, Smokeshop BBQ, and a Spaghetti Warehouse. This facility is clean, well maintained for the most part, with large rooms, great breakfast, and a friendly staff. The rooms are clean, well equipped for work and include a small refrigerator, microwave, and coffee maker. The bath has a great shower, is clean, and great towels. Our suite was 104 and it worked perfectly for the two of us. Enjoyed the space. Cons: Parking. The adjacent lot is small maybe 20-25 cars if that, if full, you have to park down the street a little ways. We were fortunate to get a parking spot the night we arrived and rather than give it up, walked everywhere, or took UBER the one place we need to drive to. The other con, is that on the front side of the building, you are right on the street. Corner of 37 and Commerce, major intersection with freeway. While we were not bothered by street noise as much as "people upstairs" noise, it could be a problem. Request a room on the back side if you are a light sleeper. Like so many places, this facility has gone to the energy efficient light bulbs. They make the room seem dark, at least until they come on to full power. we had every light on but still felt the room was dark. I run into this all over though and have just adjusted to it. Pack your own bulbs if you prefer grater than a 60watt light! All in all, because of the location, breakfast ( which is above what you usually find on the included buffet), room size (great if you want to have associates in for a drink, couch and chairs in sitting area) and price, this is a fantastic place to stay near but off the river walk.

    4
    « Great Location for Convention Center and Highway Access »

    Arrived after 10.00pm, first room assigned had not been made up, so switched to another room, but on ground floor, next to elevator and ice machine. However, there was limited nose this night. However as the dawn rose, so did the traffic noise outside the room, just 10 or 12 ft., from window and traffic lights which was not good if you want a lie in. Luckily I didn't. Room was large, very clean, bed was very comfortable, towels were soft, bathroom was likewise good and clean. Breakfast area well stocked, although the Danish pastry was anything but fresh, but there was plenty to choose from. Coffee was tasy and hot. Parking has to be paid for, which I don't particularly like, however it's what most hotels in San Antonio appear to do in the town center so I am told. It's a small issue but paid dividends as I didn't have to move vehicle whilst attending the convention center, so a perfect fit for me. All told, definitely a good hotel, good location, plus the desk staff were very efficient and so helpful. Will be back again sometime.

    4
    « Nice room, convenient location »

    Room was a nice size with sofa and sitting area. Clean. Breakfast was excellent. Were unable to keep noisy air conditioner on at night. Close enough to Riverwalk to be able to leave car in parking lot.

    3
    « Cleaning not completed »

    The hotel overall was good, but the bathroom had hair on the floor in several places on arrival. We informed front desk and they sent someone to clean it while we were out, but unfortunately they did not manage to clean all the hair from the floor. We didn't report this again to the front desk as we felt that they should only need to be informed of problems once, and we wanted to go to bed by that point rather than have the hassle.

    5
    « Daycation »

    I only stayed one night but it was well worth it! The staff was very nice and the entire place was very clean! The room was comfortable and very inviting. There were places to eat in walking distance. I felt very safe and secure while I was there.

    4
    « Wonderful Staff »

    Staff was wonderful. Breakfast was great. The parking was a little difficult. Overall we had a wonderful time. We'll definitely be booking a room at this hotel again the next time we're in the area. We were walking distance from the River Walk. The best part of our trip was the Spurs beat the Warriors!! I recommend this hotel to all of my family and friends.

    5
    « Good price + clean + safe »

    Comfort and conveniently located for a great price. This hotel is really nice, small, cozy, with small gym, but great breakfast and location. The rooms are spacious, clean, and are well kept. You get free parking and free breakfast. The hotel is walking distance to the river walk mall. There is a bike station across the street, so you can rent a bike and ride to/from downtown. This place is not 5 star hotel, but it has all you need to enjoy a 2 or 3 night stay. No pool or jacuzzi, but it's a good hotel no doubt. You can do your laundry here, they have guest laundry room, vending machines, convenient store,computer room.

    5
    « Great Inexpensive Hotel Near the Riverwalk »

    Lovely, clean, friendly staff. I could not ask for more at this price point in this location. I very much enjoyed my stay and would stay here again. I was traveling for Business but would bring my other half here to stay for a getaway weekend.

    4
    « Room was enjoyable »

    I enjoyed my stay for the most part. The description offered everything that was listed. Thought parking was going to be a problem, however they had an over flow parking which was kind of costly if you come in more than one car. Parking for First car was 12.99/night and 25.00 per night for extra car.

    5
    « Family Trip to San Antonio for SeaWorld »

    All staff members in which I came into contact with were fantastic. However, the lady who checked me in was WONDERFUL and FRIENDLY (I apologize for forgetting her name). She welcomed me by sight and my "nickname" which made me feel a strong sense of warmth and an open invitation to BW. She went out of her way to personalize my visit. And, Osbry, the manager, was very nice and open. The only not-so-good thing about my stay was the lack on on-site parking, but shuttle transportation to my car and back was available and accommodating. I will return for future needs. Thank you, Tonya Johnson aka Giggles :-)

  • 4
    « riverwalk stay »

    Good hotel. Not a lot of complaints. Only issue is parking is minimal. Great location to Riverwalk. Breakfast is good, get there early for it as some like to eat up everything. Those munchers. Guy that drives you to parking lot is cool. Lady at front was cool. Stairway smelled musty but what stairway doesn't?

    5
    « State Basketball Tournament »

    Very clean and friendly. We were able to walk to the Alamo Dome and to the River Walk. Not a lot of parking, but they accommodated us with an overflow parking. Breakfast was superb!! The rooms all had a microwave, refrigerator and a coffee maker, free wifi, a work desk and plenty of storage. It was an old building that had been restored. They had a picture in the lobby of what it once looked like. It is very tastefully decorated, and I love the fact that history was preserved!!

    5
    « Best value & comfort »

    The room's are very comfortable & clean makes you feel right at home. Staff is very polite & helpful the indoor pool is huge & the Jacuzzi in the room is so relaxing, nice big led television with lots of channels to view.

    5
    « Best Western stay in San Antonio Texas »

    Recently I stayed at the Best Western PLUS Suites-River Walk in San Antonio Texas. The location of this hotel is convenient when visiting San Antonio. It is not located in the River Walk area, but the location is not very far from the River Walk and points of interest . The rooms were very clean and comfortable, the morning breakfast was very good. The hotel staff were courteous and helpful. My stay at this hotel was enjoyable. Due to the close proximity to IH-37, the rooms were a little bit noisy.

    5
    « Close to Amtrak »

    This was a very nice hotel. Good proximity to the Amtrak station. The exterior of the building was misleading, it was a very nice interior. The breakfast was very good. The rooms were a good value. The parking fee was a surprise.

    1
    « A Major Ripoff-Do Not Stay There!! »

    I used an online travel site to book a reservation. When I arrived, I was told that I had booked two reservations and was responsible for two rooms. I showed them my reservation, which was for one room, and even had the online site tell them it had been a mistake on their part. The management made me pay for the other room even though I had not made the reservation. No discussion on my part seemed to be able to sway them. I am taking this up with the better business bureau, but do not stay there!

    4
    « Lovely hotel »

    The hotel was very good. It is in an excellent location, walking distance to the centre. The staff were friendly, although very frugal with coffee in the room, I had to keep asking for some more. The rooms were cleaned well and very large. The car parking is ok if you get their early enough. However, it was disappoiting they charge extra for parking your car.

    4
    « Charming Hotel »

    Love the whole vibe of this hotel. Staff and breakfast were great. The hot water did not stay hot for very long before it became cold but after a few minutes it was hot again. Beds were really hard. The location made up for these two things. It was maybe a third of a mile away from the convention center. Can't beat that and again I have to point out how great the staff, breakfast, and whole vibe of the hotel made up for the other things.

    4
    « short »

    late check in, early check out...select a room on the inside, away opposite Commerce. Stayed at the hotel a week later on Commerce and could not fall asleep. Perhaps rooms above level 1 would have be quitter. Night clerk did work with me, but could not provide a receipt at check out for catching the Amtrak at 0245...had not posted for the evening....

    4
    « Great Place! »

    Everything was extremely well taken care of except for the overflow parking place. It was very close to everything in downtown San Antonio. You can easily walk to the mall and the Alamo. It is also diagonal from the Convention Center; great place to stay if you are going to a conference there.

  • 5
    « Hidden Jewel »

    Wonderful older, clean, friendly, place to stay. Good breakfast for the money! FREE Now 2nd closest to convention center. Very SAFE! Offsite parking not close but they will shuttle you to your vehicle.

    4
    « Good location, Good price »

    We stayed at this best Western and were pleased to find that it was only a couple of blocks form the Riverwalk. it is smaller than many of their properties but it was shiny clean and warm.The staff was welcoming and helpful, the breakfast was free and had some variety, and the prices were modest compared to most locations that close to the Riverwalk.

    3
    « Good service but horrible beds! »

    My wife and I like to stay at Best Western Hotels because of the quality of services and accommodations we have always received. The services and amenities at Best Western PLUS Sunset Suites-Riverwalk in San Antonio, Texas has friendly, professional staff and several nice amenities, including a very tasty breakfast meal. However, the mattress on the bed in our room was as hard as a rock. Neither my wife nor I rested well at all the two nights we stayed there. I recommend checking with hotel staff to discuss the mattress options available before booking a reservation there.

    5
    « Friendly staff and great value »

    The staff at the hotel if very helpful and friendly. When you consider the rate includes a free full breakfast and parking isn't as expensive as the other hotels near the Riverwalk, this hotel is a great value.

    4
    « Nice hotel close (but not on) the River walk »

    Very nice and comfortable room. The only complaint I has was very limited parking. I was afraid to leave for fear I would have to park down the street when I returned. Great place if you plan on walking to the River walk or convention center

    3
    « No sleep night »

    I could hear the person sleeping next door snoring all night. the ac unit made my alergies act up all night.The cleaning crew was cleaning the room next to me at 8:30 am. If some one used the toilet close by the plumbing could be heard in the room. This is a charming place if you can be there by yourself no other customers.

    4
    « Great price , Great staff ... Great stay »

    At time of booking I was a little worried that on the map if appeared off the river walk and thus a little walk to the action. My fears disappeared as once there it was a mere 5 minute stroll to EVERYTHING. Super price considering it was so close to everything. The staff were fantastic and some of that famous Texan friendliness especially Brenda who went above and beyond to help us Aussies.. The room was spacious with great modern facilities, free wifi and a microwave and fridge were very useful! Nice and quiet with a comfy bed .... What more could you want... Rather than pay a premium price to stay on the riverwalk. I would stay here again and save money to spend at the abundance of shops on the river!

    4
    « Great economy hotel »

    Pros: Great ambiance and decor from the lobby to the guest room. Walking distance to Riverwalk and The Alamo. 10 minutes from Fort Sam Houston. Hearty hot breakfast with lots of choices and great coffee available all day. Cons: No pool or hot tub. Additional daily parking fee

    5
    « Great hotel and location to Alamodome »

    This hotel was a great choice for our daughter's cheer competition at the Alamo Dome. We had a lot of friends stay closer to the river walk and they paid a ton in parking fees at their hotel and at the Alamo dome. We walked to the Alamo dome (maybe 10 min) and we walked to the riverwalk and the Alamo (maybe 12-15 min) and we never used our car once! It was a safe area and great price!! Couldn't have been happier! Plus our room was HUGE!!! Also the staff was great and the breakfast was awesome! We made waffles every day and they had bagels, cereal. bisquits, sausage gravy, sausage, eggs, fruit, yogurt, juices! tons of choices!!! We will def. stay here again!!!

    5
    « Great Hotel and great location to the Alamodome »

    We stayed here for a cheer competition that was at the Alamodome! A lot of the team stayed on the riverwalk and spent so much money on parking and cabs/uber and we just walked everyday to and from the Alamodome and even to and from the riverwalk and never had to pay for parking or cabs! We saved a ton, not to mention saving on the hotel costs! Great choice by far! Also the breakfast was great!!!!

  • 5
    « Great Hotel »

    This hotel is great. It is very conveniently located to the Alamodome and the River Walk - both are within walking distance. It is very clean, rooms are spacious, has a good breakfast and all for a reasonable rate.

    4
    « Great Value »

    For the price is one of the best hotels I have stayed in. If you are looking for a lot of amenities this may not be the hotel for you. The room was spacious and the bed very comfortable. The complimentary breakfast was simple but very good. The staff was friendly and the place clean.

    5
    « Hotel just like the Texas folk....friendly and welcoming. »

    Very impressed when I arrived at the hotel. The lobby was beautiful, with stained glass and polished wood. The receptionist, Brenda, was also lovely. All the staff I met during my stay were extremely helpful and friendly. The room was extremely large and well furnished. The only downside was noise from the busy road, but luckily I had some earplugs.

    5
    « Birthday trip »

    My son and I travelled to San Antonio for our respective birthdays. Upon arriving at the hotel, we were upgraded to a King Suite room. The woman behind the desk then guided us to an excellent Mexican restaurant in Market Square. EVERYONE working there was very friendly and helpful with all our questions about San Antonio. The breakfast was great and my son and I had a special trip because of the personal care the staff at the hotel took.

    5
    « Really Pleasantly Surprised. I will stay here next time as well. »

    After spending over $ 200 a night on my last several trips to stay on the Riverwalk I wanted to save some $$. After doing some research, I decided I could do without a swimming pool or spa and chose to stay here. I received much more than I expected for what I paid. The room was bigger and the bed was as good, My room had a blow dryer, mini fridge, microwave, wet bar, ironing board and iron, desk and chair, couch, big LED TV, and FREE WiFi. The A/C worked great and was quiet. The front desk gave me a tooth brush (for free) when I asked why there wasn't any in the little store (next to the front desk). I used the safety box at the front desk for my medications (for free). I used the computer in the business center to check and print off my email (for free). And I enjoyed a really nice breakfast at the free breakfast bar. I would have had to have paid for this at the expensive hotels. I couldn't hear the freeway but I did hear a bus or other large truck several mornings as I was on the south (busy street) side. Helpful Hint - Next time I'll try to stay on the North (quiet) side. There are only 64 rooms ( all suites) in this Hotel so it is full most every night. And the rooms look just as they do in the pictures. really nice. I didn't see any bugs or bad housekeeping. The walk to the convention center was 4 blocks and it is actually 3 to the Rivercenter Mall where you can go down to the Riverwalk. The I-35 overpass you walk under is well lit at night and the colored lights even put on a light show. You can park on the street for free a block away but the $ 12.95 each night was worth it to me to put it in the hotel lot for safe keeping.. It is more than double than that on the other side of the freeway.

    4
    « Great place to stay »

    This hotel was affordable and was close to the Henry B Gonzalez convention center which is where we needed to go - definitely in walking distance. Great staff! We would stay here again. Room was spacious and clean. Breakfast was sufficient.

    4
    « Price & Location - Where it's at! »

    I travel to San Antonio for business, unfortunately it's not for Margaritas on the Riverwalk. BW Sunset is always where I stay - its a short walk (5min) from the Alamo Dome, good hot breakfast and the rooms are spacious - all for a great price! Staff is friendly and helpful. Only downfalls are the parking lot is small and there aren't many restaurants unless you go across the highway to the Riverwalk.

    4
    « 10 minute walk to River Walk »

    This hotel has great room space and is walking distance to the River Walk straight down E Commerce St. The breakfast buffet is a bit better than the typical fare and there is decent room for seating. The front desk service was always polite and helpful. I found the traffic in the area to be a bit noisy at night so I left the A/C unit on for white noise. This is not a deal breaker but I found the night service was under staffed when a back log occurred and I was trying to buy something from their convenience store. Also you the parking lot is small and there is an overflow lot you must use because street parking is not available. Parking at the B/W is $13/day, so it's nice that you can walk to the River Walk.

    2
    « Parking was terrible and management subpar »

    The first night I arrived at this particular hotel was a very difficult one. Parking was a major issue, I figured since there was a parking fee , I thought there would be parking and there wasn't so I wasn't sure why I would have been charged for it. I tried asking the lady at the desk and the kept giving me the run around and not really answering my questions. I was told to wait for parking after an 5 hr drive,for the lady at the desk to leave so that I could take her spot,but she did not inform me that it was going to be another 45 min before she was ready to leave. Then her manager showed up and she couldn't really tell me what was going on and to make matters worse HER boss showed up, I think she told me that he was the general manager and he didn't even look me in the eyes or even talk to me. I hope to never stay in another Best Western again, I travel alot and I have never been treated this way.

    4
    « Location, location, location »

    Once a year I have business in San Antonio that doesn't involve the River Walk, but rather the Alamo Dome. I always choose to stay at the Best Western Sunset for value, hot breakfast (free), 5 minute walk to Alamo Dome and big rooms. The only downfall is no restaurants within site of the hotel - you have to walk under the highway to the River Walk. But who doesn't want a Margarita in San Antonio, so I guess its worth the walk.

  • 2
    « Unhappy customer »

    Water leak in the bathroom Ants in the Bedroom Stray dogs running around the parking lot. The hotel waived our parking fees but I feel like they could of done more to accommodate us for all the head heck we experienced during our stay. One good thing the had going was their breakfast, the staff were really nice and kept everything fresh.

    4
    « Well located and helpful staff »

    Very helpful personal & smiling. You will be located at 2mn of convention center, 6mn by foot to the riverwalk (safe event at night). Closed also to ATT center by car (5mn). Clean room, but there is no general light at the roof, so my room was a little bit dark. The higway is closed, so you can hear the noise of the traffic. Low bandwith Internet access < 1.3Mps.

    3
    « Traffic noise made it impossible to sleep after 5 AM »

    My daughter & I stayed here for one night after her UIL State Marching competition. Great location for events at the Alamodome - walked back to the hotel after midnight and did not feel scared. Unfortunately, traffic was so loud that I was unable to sleep after 5 AM even though I had the bathroom fan running, brought a fan from home & was running a white noise program on my phone:( Maybe this would not have bothered me as much if we had been able to go to bed earlier, but my whole reason for getting a room was not to drive back to Austin sleepy and I ended up having to drive on 2 hours of sleep. I am a Best Western Rewards member and had requested "Facing parking lot, quiet location, top floor please. Thank you!" and was disappointed my request was not honored.

    5
    « Gem in San Antonio »

    Everything better than advertised. Terrific staff. Excellent location. Very good value for the money. WE always seek out Best Westerns because they seem to be reliable and reasonably priced. This one near the Riverwalk met that standard in every way. The staff was especially friendly and helpful. The room was large, comfortable and clean. The included breakfast had good variety and everything was fresh and well-presented.

    5
    « Great stay! »

    This is a wonderful, inexpensive hotel located within walking distance of the Alamo, River Walk and a shopping centre. The rooms are large, semi old with a cabin in the woods feel about them. Clean bed, high pressure shower, a desk, couch and chair. It was so cosy and warm, perfect! The staff were so lovely and helpful. Free breakfast was superb. We had a wonderful time staying at this hotel, I definitely recommend.

    5
    « newly wed »

    we had just gotten married the staff was aware. So when we walked in and asked our names they were very energetic about our marriage. Made us smile so much. Overall from the beginning to end the staff was lovely and there when we needed!

    5
    « Very nice hotel, good location for Alamodome »

    We stayed at this hotel one night for an event at the Alamodome. The location was excellent for this! The front desk staff was very friendly and pleasant. We had a king bed suite. The room was clean, spacious, and very comfortable. Breakfast offerings were good - I loved the Texas shaped golden malted waffles! Overall, the hotel was very nice, and I would definitely stay at this Best Western again.

    4
    « Good, but not great. »

    Stayed here for new years. Clean, comfortable and excellent location. Overall a good experience. HOWEVER, the kitchen staff is rude and unhelpful and the hotel seems to be unable to quiet down any noisy neighbors you might have... The room next to ours had a full DISCO, with high power speakers, strobe lights, disco ball... and guests that came in and out at 1:30 in the morning, yelling, screaming and swearing... we notified the hotel staff and they took almost an hour to finally make them lower their volume... and the next night we had the SAME PROBLEM!!! So, beware... while the hotel was not direclty responsible for the noise, they are responsible for the comfort of ALL GUESTS...

    5
    « Great Hotel in San Antonio »

    Great hotel, wonderful hot breakfast, walking distance from Alamo and River Walk. Lighting in bedrooms is not great, too dark, and bed was not very comfortable, I think they need new mattresses. Very good value for the money.

    3
    « Good Value »

    A good value hotel located just two blocks away from the River Walk. The staff are friendly but we found our room ensuite bathroom was a little worm but clean. the taps moved and were worn off. However it was clean and quite comfortable. We had a king bed, microwave, small fridge and internet access.

  • 5
    « Nice stay »

    Well maintained facility and very helpful staff. Depending on your age, It's a bit of a hike to the riverwalk and restaurants. Very convenient for overnight travelers. Breakfast selection was good - hot food was hot. Attendant stayed on top of cleaning tables and keeping food stocked.

    5
    « great hotel near the riverwalk »

    We like staying near the riverwalk, but don't like dealing with all the crazy one-way streets and high cost of hotel parking in downtown San Antonio. This hotel is easy walking distance to the riverwalk, has self parking (not free, but affordable), and has a microwave and fridge in the room. We really enjoyed our visit and plan to stay here on future trips.

    4
    « BUSINESS TRAVELER »

    I like this hotel for business travel. I travel a lot and try to be budget conscious and this fits the bill. The staff is very friendly and courteous from top to bottom. The dining options are sparse if you need something within close walking distance, but if several blocks doesn't bother you then there are options. They have started charging for parking which you need to take into consideration for the location. West of 37 I anticipate that all the time, though.

    4
    « Overall good stay »

    Overall my stay was good, the staff were excellent, but the hotel needs repairs. I would stay here again in the future, and recommend staying here but check your room for repairs before accepting the room. :)

    5
    « Great Customer service and a happy guest! »

    This hotel is known for it's hospitality and great service. Front desk is always very helpful. They are not Lazy like some of the hotels I have stayed at. The rooms are always fresh smelling and very well cleaned. The breakfast is always good and fresh. Not left over stuff lol!. The hotel is clean even the parking lot. The sales and catering Ms, Ana answers and returns my calls asap. Not days later like some hotels. Cory,Crystal,Marissa were awesome. I am sure I left someone out. The security guy is awesome as well. I always feel safe at this location. I could brag and brag.No one paid me to write this. This hotel is well worth your money. Just minutes to the board walk. Thank you,Lucy and Company.

    5
    « great hotel & location »

    Cory at the front desk made us fell very welcomed, hotel is a very short walk to the river walk five minutes we go to San Antonio twice yearly or more and we always stay here the breakfast needs a little work but livable we enjoyed our stay

    4
    « Great stay! »

    Clean, convenient location and friendly staff. The room was very comfortable and very clean. I would stay at this location again. We did not have the breakfast so I can't comment on that. The building is really cool looking in the lobby, very historic.

    1
    « Unfair Treatment »

    The front desk needs major help very unhappy with how I was treated and the team did not bother to make it right I would not stay here again due to the lack of customer service of wanting to make it right the beds need updating also

    3
    « Decent and close to Riverwalk »

    The hotel name is misleading as it is just over 1/4 mile to the start of the Riverwalk, but more like 1/2 mile to the start of the main part of the Riverwalk across Losoya St. There are parking ramps you can use, but the hotel is close enough that I would recommend walking. The building itself is a nice older repurposed building with nice decor, inviting lobby / sitting area and nice rooms. The parking lot is small and yes they do charge $14.02 / night for parking, (this is the total with tax) but that is a decent price for a downtown centric hotel. The block of Commerce St. looks nice but many of the building fronts were empty w/ for lease signs on them so other than a bar or two there isn't much going on. The Sunset Station area around the corner seems like it would be active and entertaining during the summer but there was nothing going on when I was here. The exercise facility on the second floor includes: a recumbent bike, treadmill, elliptical machine, and a 3 station weight stack for a few exercises so don't expect a full body workout.

    5
    « Great location for price »

    Affordable hotel with close proximity to Riverwalk. Parking is easy and you don't have to valet your car. Staff was very friendly and the rooms are very spacious with refrigerator and microwave. Easy access to Hwy 281.

  • 2
    « poor customer service »

    Billing is a mess, and still a mess. I checked in, the girl said, oh you forgot to initial here, I initial, bc I was already irritated with the length of time it took to check into the hotel, as I initialed, I read it, and it said $15/day for parking. I said I am not paying for parking, and I moved my vehicle. I go to check out, I was charged for parking. I went to the front desk, and said I did not park here. I was told they would refund the parking charges.... I am still waiting a week later for parking charges to be refunded. The rooms were clean, not comfortable, and very dark. The gym was ... terrible, why bother having one. the front desk say hello to everyone, but if you are trying to check in-get your bill sorted out, or a key recharged, the front desk staff, will talk to everyone but you. Hello Mr joe blow, how is miss joe blow, how is they room, what was miss joe blow think have the room, have you walked the river yet, what did you see where did you eat... blah blah... I took 15 mins to get me key recharged, bc they were talking to everyone else, who were trying to mind their own business, and get back to their room.

    5
    « Perfect, except for one thing... »

    Great staff, large clean rooms, great amenities, great location near Riverwalk and Alamo. Just be sure to request a room that doesn't face the highway, or you'll be hearing traffic noise all night and morning,

    4
    « They charge for parking. »

    The quality of the hotel was very good for the price paid. The only hiccup was, at no time while making the reservation or while checking in, did I recall anyone mentioning to me that there would be a fee for parking. I stayed 1 night and when I went to check out I noticed a $13 parking fee for the evening. Not that big of a deal, just wish someone would have mentioned it. Also, this location is about a half mile from the actual Riverwalk towards a seedier part of town. If you plan on walking to the Riverwalk at night be prepared to encounter some vagrants etc...

    3
    « still the same of 3 y ago »

    the location is very good - its not in the riverwalk, but its a 10min walking... very ease to go! The staff its ok, nothing special... the breakfast its decent, but nothing especial as well. The room was very dark! even on the day.... i think its intensionaly, so you cant see if its clean or not! The same complain I made years ago... the should improve that!

    5
    « A great hotel at a bargain price. »

    I was so pleased that we choose this hotel for our one week stay in San Antonio. The rooms was massive with two double beds. The maid service was first class so our room was spotless. The staff were really friendly most especially Brenda on reception and Jessica in the dining room. Both of these ladies went out of their way to make my fiancée and myself feel welcome. The breakfast was enjoyable with lots of options available. The Alamo and River walk were about ten to fifteen minutes walk away from the hotel.

    3
    « Historic hotel, close to attractions »

    On the plus side, it is a very beautiful hotel. It has a historic feel and most of common areas were good (but they could have put better flooring instead of vinyl) We were in town for a pleasure / business trip and found this hotel to be not too far from our business destination and close enough to walk to the river walk (about 8-10 minutes). The room was adequate, not too fancy. For price comparison, just keep in mind that there is a parking charge that is not added to the confirmation, but added to the ticket. It is shown on their website, so I guess that falls into the "additional charges" category on the confirmation. The parking lot is small and does not hold all the cars. There's another parking lot at a slight walk. We didn't have a problem finding a spot at the hotel, but other guests weren't so lucky. And there is no pool. It's not show on their website so we just overlooked it because that's usually on our must-have list. So use judgement if that's an issue for you. When we found out about the pool, we tried swapping to another BW location, but that wasn't allowed... In all, we'd consider staying here again but would have eye's open to other possibilities with parking & pool.

    5
    « Great Stay with Smiling Staff! »

    Great experience at this hotel! Every single staff person I encountered was helpful--let me check in an hour early even though they had a full house the night before, friendly--gave me good directions to the Alamodome, and had the most awesome and genuine smiles! The hotel itself was welcoming, clean, modern--every detail was taken care of. One small but important thing--the water pressure was extremely weak, and in the morning the hot water was barely warm. But that is the ONLY thing not perfect about this hotel. This is a great choice for a convenient location and a super stay.

    4
    « Great Stay But Check All Charges »

    This way a great stay in every way......except one. This is partially my fault by not checking my hotel receipt until I arrived home. In the middle of the taxes and fees was a parking charge of $12/day. I was never told of this parking charge at check in. Even on my reservation from BW, there was the room charge and the estimated charges at check out. The estimated charges were $12 less than the actual charges. Yes, the room was comfortable and the breakfast was good. My attitude toward this hotel was soured somewhat when I noticed the extra charge for parking....

    4
    « Card key problems »

    The card keys would not stay magnetized, had to return them several times. Most of the staff was helpful except for one (who happened to be Employee of the Month) who was condescending and rude when I had to return the card keys for the 5th time. Overall the hotel was nice, close to my event, convenient. If they can fix the card key issue (new card keys to hold the coding) it will be fine.

    5
    « Super helpful staff and great room! »

    The staff at this Best Western are super friendly and helpful. The room was very nice, with all the amenities we could wish for. Location was good, just a short drive to our favorite restaurant. Breakfast was awesome! Fresh, hot, and awesome variety of choices. We left several items when we checked out and the staff went out of their way to secure our items and hold them at the front desk for pickup on our return trip a week later. Very good experience!

  • 5
    « Great Spot to Stay in San Antonio »

    We were on a golfing trip in Texas & chose this hotel for access to Riverwalk. It was great, could walk to various locations & restaurants, site seeing, etc. Easy access to freeways for driving. The staff were very friendly.

    5
    « Our Stay @ the Best Western Plus Sunset Suites-Riverwalk »

    When I call to see if our room would be ready by 3pm, I was told that it was ready. We arrived and got out key and the rest of the day went great. We left a little before check out and just handed our key over as our room had already been paid.

    3
    « Was disappointed after reading awesome reviews »

    I stayed at this particular hotel because it was close to the Henry B. Gonzalez Convention Center. I was disappointed at how many things were not in working order when I arrived, and that there was no accessible maintenance person - having checked in on a Sunday. When the elevator first reached my floor, the door didn't open. I waited and repeatedly pushed the <> button, and eventually the door did open, but that was a precursor of things to come. Inside my room, the TV didn't work. After returning from dinner, I also realized that my air conditioner didn't work either. When I went to the front desk to report these things (with my bags re-packed), the desk clerk asked another employer if he could take a look. I said that I wanted a different room, which was provided. I'm surprised that I have yet to hear from a manager regarding the issues during my stay. The reviews I read before going there were awesome, so I'm hoping mine was an isolated experience.

    4
    « It's all in the service..... »

    I came to town for a 9-day conference, and wanted a place with a refrigerator and microwave that was reasonably priced. The Best Western met those qualifications. Let me first issue the disclaimer that, despite it's convenient location and amenities, this property's manager would do well to update the rooms, including to replace the beds with more comfortable mattresses. If you choose to use the air conditioning, please be warned that it is older and noisily goes off and on quite frequently. I opted to open the window, although be warned that the property is located near a freeway and train tracks. It quiets down at night and became easy to ignore. Nevertheless, those disadvantages are outweighed by the friendly, personal service provided by each and every employee at the hotel. Housekeeping kept the place very clean. The kitchen staff, who served a good hot breakfast each morning, kept all the food coming. The front desk staff, particularly Brenda and Cory, went the extra mile to provide exemplary customer service. I certainly hope that their manager appreciates and rewards Cory and Brenda, as their wonderful service is what made my stay very homelike, and will motivate me to return to the Best Western Plus Sunset-Suites Riverwalk and recommend this establishment to others.

    5
    « Nice Historic Hotel close to Amtrak Station »

    A/C works well in room (but hallways seem not be A/C). Super early breakfast (6am start, used to 6:30am starts elsewhere). Close to the San Antonio Amtrak Station. A bit farther walk to the Riverwalk, but still manageable. Next to I-37/US281, but no freeway noise can be heard.

    5
    « Very satisfied customers »

    The Best Western Plus Riverwalk Hotel in San Antonio was an extremely well run hotel with very friendly and efficient staff. There was always someone available to help with questions. The lobby area was well decorated and provided a relaxing comfortable atmosphere. The Breakfast room was clean with a good choice of nourishing food and a very efficient staff keeping the area well stocked and clean

    5
    « Outstanding customer service »

    We arrived late after a long aggravating drive and were greeted with joyous enthusiasm by Brenda, the front desk clerk. She went way out of her way to extend our reservation, find us a restaurant, order a cab, all the while answering queries from other guests and dealing with other distractions. She is a huge asset to the chain and deserves a bonus! So nice to meet someone who loves her job and people! Atta girl, Brenda.

    4
    « Hotel Stay »

    Hotel was in an older section of San Antonio. Due to the hogh volume of traffic adjacent to the hotel, It was somewhat difficult to walk to the Riverwalk from the hotel. I would recommend you provide transportation to the riverwalk area in the future. Internet access was really slow at times. I recommend you provide faster internet service.

    1
    « Poor before we even arrived »

    I begin by saying: I have NOT stayed at this hotel. I made reservations for two room for December. The reservations were made in July because San Antonio is popular and busy over the holidays. Now in October I am told that my reservations are cancelled due to renovations. Very bad policy. Any reputable business must honor existing obligations, short of some disaster.

    5
    « RATING »

    Everything was great, the staff went out of there way, the room we had was nice and big with king bed, sofa, chair, refrig., microwave. Bed was very comfortable. We would stay here again. Location was a plus not heavy traffic area but located next to the interstate and downtown

  • 5
    « River Walk Inn »

    This is a gem! Great historic property within easy walking distance of the River Walk in San Antonio. Staff is friendly, breakfast is great and the location is easy to access from the freeway. The Quarry golf course is 10 minutes away and is a must play! You will not be disappointed with this property.

    5
    « Best Best Western »

    We have been on a road trip for over six weeks staying mostly in Best Western hotels because they are always clean and safe. This one however stands out because of the charming decor and how well the old and new parts of the building were integrated. The lobby was a delight to sit in. The rooms were furnished with oak accessories and lovely Tiffany style lamps. The nicest surprise was to find real plates and silverware at the breakfast buffet besides the nice assortment of food. We were able to easily walk to the Riverwalk and the Alamo. An excellent place to stay.

    5
    « Great Location! ?????? »

    Fun place to stay. Stayed twice in 2014. Both times were great. Nice large room with comfy bed. Great breakfast each morning. Right on the bus line that will take you to the Riverwalk. Friendly staff. Highly recommend.

    4
    « The good, the bad and .... »

    Great value, good service ... but there were just a few little things that kept this stay from being excellent. Specifically, (1) I had to use an overflow parking lot on the second night and it was a block away, (2) the room is very dark (almost everything is dark brown) so even when the lights were all on it felt dark., (3) Breakfast was .... meh. Just okay. On the bright side - our check-ion experience was exceptional. Thanks for Stephanie for the referral to a local (non-tourist) restaurant where we could enjoy authentic Jalisco-style Mexican food.

    1
    « Very Disappointed »

    Had a problem with the shower in the room. Changed rooms but without an additional bed that we needed. The sofa bend not barely functional and very uncomfortable. The king size ben not that comfortable either. Rooms were very dimly lit which made it difficult to read in the evening. Location was ok, but a several block walk to the Riverwalk including under an interstate bridge. Staff was not accommodating at all.

    4
    « Don't expect them to honor package deals or manager available on weekend »

    Overall staff and hotel were great. Only problem was with rates. No discounts for AAA. AARP or honoring package deal offered on their Web page. Manager not available on weekends and didn't return staff's call. I guess that's a way to run a business if there is a complaint on the weekend. Very disappointed as no where in AAA book or Webpage did it say no discounts on weekends.

    5
    « EXCELLENT Place to stay »

    The staff was GREAT from the front desk to the breakfast staff to the cleaning staff. All wonderful! The hotel was very clean and updated. Very nice rooms. Breakfast was awesome. Would definitely stay here again. WYFI was not the best.

    5
    « Great service, and affordable »

    I was attending a conference in the area and of course because of the Alamo, the hotels in the area were all quite costly. However, staying at this hotel was comfortable and clean, and thanks to an internet special they were running, I saved over $300 on my 3 day stay by coming here instead of the hotel that my conference was at. All hotels charge for parking in the area, and this location is no exception, except that the charge seems to be less than other hotels in the area. If you are fortunate as I was, you might be able to book an online rate that does not charge for parking. I will say that the room is a bit dated, but that did not seem to detract from the comfort. FOREWARNING -- The internet service here, although included, is extremely shoddy as of this writing in October 2015. On one evening I could not connect at all which made me sad since I couldn't talk to my children. However, for the price, the value is quite high and I was okay not being able to access it.

    3
    « Not quite Riverwalk..... »

    The hotel was easy to locate and we were fortunate enough to be checked in a bit early. The room was fairly standard, clean and with good amenities but the wi-if was extremely poor quality. There was a reasonable selection of breakfast items although no fat-free milk available for my cereal. Considering that the hotel was a good few blocks away from the popular Riverwalk area, which is well worth a visit, we were charged for parking at $12.95 per night. I could understand the charge if this was closer to the centre of town and space was at a premium but this would not appear to be the case. There is a small shop next to the reception area which was convenient but we were charged $3.25 for a bottle of water. I put this down to hotel prices but the following day we purchased two bottles of soda and charged only $2 each which was much more acceptable. That made the water seem extremely expensive. However, the hotel suited our needs for our two night stay in beautiful San Antonio.

    5
    « Next Time »

    Great facility for the price and location near to down town San Antonio and the Alamo. You are not that far from the airport and you are very near the freeway. Being comfortable is very important when are away from home. I felt very comfortable at this facility.

  • 3
    « Dissapointed! »

    We have stayed at this hotel several times in past years. Upon our arrival, we were informed of a parking fee of $12.95 per night. It was too late to make other reservations. Both my wife and i had backaches each morning caused by the bed. Upon checkout, the front desk person argued with me about whether i had received a copy of final bill under my door. He was not happy having to make a copy. Poor attitude. Breakfast was very good.

    3
    « not a great value for money »

    the property should offer dining facilities considering that there a very few options in the vicinity. the front desk was extremely prompt, helpful and went out of their way. while the breakfast staff were very unfriendly and made us feel as though they were extending a favour by serving.

    5
    « Excellent choice »

    An excellent choice for your visit to the San Antonio/Riverwalk area. This hotel is well maintained inside and out, the rooms are very clean and comfortable (especially the beds), there's coffee and iced tea always available, and the complimentary breakfast has something for everyone, even waffles in the shape of Texas! But what makes this hotel rate 5 stars is their outstanding staff ? from Ana who helped me organize everything I needed for our group and oversaw our stay, to all the knowledgeable and very pleasant front staff, to every attendant/employee we met, we were greeted with hospitality, courtesy and helpfulness. It helped to make our reunion especially enjoyable and memorable. Thank you!

 

Getting to the hotel ...

All directions
·From: Interstate 10 West. Take 37 North, Exit on Commerce, the BEST WESTERN PLUS Sunset Suites-Riverwalk will be located on your right. ·From: Interstate 10 East. Take 37 North, Exit on Commerce, the BEST WESTERN PLUS Sunset Suites-Riverwalk will be located on your left. ·From: Interstate 35 South. Go to 37 South, Exit on Commerce, the BEST WESTERN PLUS Sunset Suites-Riverwalk will be located on your left.