BEST WESTERN Hotel Ingram Park Inn,  San Antonio

4.0/5  - based on 370 guest reviews.
6855 NW Loop 410, 78238-4113, San Antonio, United States - See map
+1 210 520 8080 +1 210 522 0892

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 370 traveler reviews
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Welcome to the Best Western Ingram Park Inn located conveniently on Loop 410 short drive from the San Antonio Center. Guests in town find themselves conveniently close to everything, we are minutes from from you favorite local area destinations like SeaWorld San Antonio, Six Flags Fiesta Texas, and Downtown San Antonio Riverwalk. As a military-friendly hotel, a hot buffet breakfast is a must to start your morning on the right note. Indulge in hot waffles, a display of fresh fruits, your favorite morning pastries and endless 100% Arabica coffee. A cereal and yogurt bar completes the most important meal of the day. There's plenty of truck parking at our San Antonio hotel, making us a favorite for truckers, campers and those with bigger rigs. Centrally located to San Antonio attractions, you'll find commutes quick and easy, whether you're heading to famous barbeque joints or a business meeting. Nothing beats a morning at SeaWorld followed by a trip to the National Shooting Complex or Northside Stadium. Need recommendations? Our friendly staff is always available to help. Southern hospitality is our specialty, whether you're here for the Fiesta Texas or for a meeting at the Southwest Research Center. Employees of Citicorp and workers with the Texas Biomedical Research Institute are just a few of our regular guests. At our San Antonio hotel, everyone from families on vacations to road trippers and corporate executives prefer to stay with us for the comfort, top amenities and competitive rates. Lackland Air Force Base is a short drive away, and some fantastic shopping is nearly at your doorstep. However, if you prefer to relax, know that our luxurious bedding and cool, quiet rooms are always guaranteed. You'll be treated like part of the family here, complete with home cooked breakfasts and helpful staff. Book your next stay at BEST WESTERN Ingram Park Inn today! Enjoy your stay.

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Guest reviews


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based on 370 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
145
Verygood
 
120
Medium
 
54
Poor
 
20
Horrible
 
31
Business Business 36
Couples Couples 55
Family Family 211
Friends getaway Friends getaway 20
Solo travel Solo travel 17
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Ingram Park Inn,San Antonio
  • 5
    « Stay For BMT »

    Pulling up to the hotel I didn't know what to expect- it's not much to look at but then, it's par for the area because San Antonio on the whole is in love with dirty beige bricks, apparently. But we were pleasantly surprised, the room was very clean and spacious- we stayed for 5 nights for our Daughter's BMT graduation, it was just under ten minutes to the base. A quick tip to others from out of town going to BMT or just visiting for that matter- In addition to beige bricks, the city of San Antonio is also enamored with U Turns, so navigating is a bit of a pain but it's still a very easy shot to the base. The only thing I would have changed about the room is better sound proofing for the windows- we had a little league football team come and stay on day 2, and they were NOISY, conducting drills outside, the kids ran amok but that's not the hotel's fault, so we were patient as long as the noise didn't go past 9:30. Otherwise I was so grateful to have a clean bathroom as seriously EVERY other bathroom in the city is horrendously disgusting. Reasonable rates made it all the better. If we ever have to come back to San Antonio we would definitely stay again.

    2
    « Not my favorite »

    Desk clerk was difficult to understand and did not seem to be interested in my being there. My room smelled like a zoo; should not have been rented! Would not move me, offered room freshener that traded on foul odor for another. Not a pleasant night.

    5
    « Great Deal and Even Better Experience! »

    We were pleasantly surprised with the exceptional service and quality of this property! It was our first stay at a Best Western, and will not be our last! We booked this room for my daughter's Navy A School graduation at Lackland AFB. Not only was it only about a 10-12 minute commute from base, the airport is also only about 12-15 minutes away from the hotel. There are lots of great places to eat and shop nearby. It was only about 15-20 minutes to downtown. Our room was very clean and the breakfast was hot and plentiful. Coffee was available in the lobby every time I went in. The pool looked clean, however we did not have time to swim. The staff was OUTSTANDING! I highly recommend staying here!

    4
    « The staff made the stay!!! »

    Yes, like other reviews it is a clean, basic hotel close to the AFB. It comes as a good bargain, but I have to comment on the staff. They are some of the nicest people I have a pleasure meeting during my weekend. Thank you! Everyone those few days made my trip that much better.

    4
    « 2 night stay »

    Stayed here at last minute when we missed our flight out of San Antonio & needed an affordable stay for 2 nights we weren't planning on. I really liked this property!! The staff was all really helpful, nice & accommodating. Our room was clean, stocked, quiet & comfy. I would recommend this property, and if we ever find ourselves in S.A. again, this Best Western is where I'd stay.

    3
    « For 50.00 a good deal »

    After finding this room on booking.com for 50.00 a night I figured why not. It does not have the same amenities at the usual marriott stays I am use to, but for saving 80.00 to 400.00 a night well worth it.

    4
    « Friendly staff/close to Lackland AFB »

    We stayed here for a week and had no problems at all. The staff is friendly and they know their jobs well. The beds are very comfortable and the air conditioning is quite sufficient on a hot Texas day. The breakfasts change each day and twice we had tamales and they were great. Somebody is a good cook here.

    4
    « Pleasantly Surprised »

    I was surprised at the condition of the hotel based on the reasonable price. The room smelled nice. The grounds and pool were nicely maintained. I was surprised at the quality of the complimentary breakfast. The staff was very courteous. I decided to stay a second night. Great value.

    3
    « Check in delay »

    My check in time was at 3:00pm I arrived at 3:30pm and was informed my room was not ready and was asked if I could wait 20 mins. I waited 30 minutes and went to my room a little after 4:00pm. The housekeeper informed me she just started cleaning the room and would need about 19 minutes. I returned to my room about 4:30ish and my key card did not work. A manager was called and I had to wait about another 15 minutes for him to arrive and let me in. I was informed the batteries to the lock needed to be changed and my key card had to be reprogrammed. I did not get inside my room until about 5:00pm for a 3:00pm check in.

    3
    « Location »

    The location was great close to Sea world. Easy on and off highway. Close to dinning and go kart track that the children loved. The rooms would clean. The pool was clean. The hotel breakfast so not so good and dinning room was small. For the price it was not bad.

  • 1
    « Not a Hotel, Dirty Motor Court Motel »

    In future Trip Advisor will not be my choice for proper reviews of information on travel, Motel rooms are all outside, 2 stories, outside vending machine and one ice maker outdoors. No elevators, park outside of Bldg. and walk around to rooms. outdoor noisy window units., tiny breakfast area, very unfriendly office staff, Bad neighborhood, one valet cart, Transient aka permanent guests. My stay I booked 2 rooms, one smoking and one non-smoking. Front Desk Clerk took my Drivers license and Credit card around to a back room and processed, have never had that happen at a hotel before, you pay in full when you check in, arrived at 4:40 in afternoon, room not ready, maids cleaning rooms, they were helpful and polite, checked out room, clean except for a pair of Hookers false eyelashes left in window sill of room, microwave didn't work, carpet appeared clean but turned your feet black if walked on barefoot. Next my daughter checked in her room, king bed non smoking room was requested, horrible smell of smoke and pee? Housekeepers still cleaning, my husband asked maids about smell in king room, Maid said she was so sorry, a lady stayed in that room for two days smoking and with two cats and No litterboxes and that was why it smelled so bad. My daughter went to front desk about smell and a rude female young desk clerk said," what do you want me to do about it, I can't have carpets cleaned now", went in back room and came back with a can of Glade, and said," this is all I can do. We are booked up". A couple outside of our room , lady told guy," every time I meet you here, this place gets worse and worse". . That from I believe was A Lady of the Evening! Overheard conversation at front desk from a lady saying ," we like it here and want to stay a few months", desk clerk said," we'll talk later", transients coming in to pick up packages and mail. I will never stay at a Best Western again. The only good thing I have to say is housekeeping works hard, after we checked in, management had maids all outdoors on second story landing scrubbing painted concrete hallways with water hose and scrub brooms. of course this became a hazard, wet concrete hallways and stairs, for other guests trying to check in. Hotel also did great job on professional photography to make this look much better than it was and is in reality.

    1
    « The Worst »

    I made an online reservation, received confirmation and credit card charged (I guess for 1 night). I'm a veteran that was preparing to deploy, so one of my last weekends in the US I thought we'd go see Seaworld etc, I had my two young kids (1 yo and 12 yo). We were to spend a long weekend (3 days) to visit the sights. When I arrived about 10:30 pm (after driving almost 5.5 hours), I was told there were no rooms and that they never received my reservation. The only room available was their largest suite and I would need to pay an additional $100/night. I told them I wouldn't be able to afford that and showed my printout for my reservation. The two front desk women and manager wouldn't budge and I was told take it or leave. I glanced through their lobby doors at my 2 girls asleep in the back of my rental car and I didn't know what to do. I grabbed a phonebook they had on the front desk and started to look for hotels. The front desk people called the police to have me escorted, but I showed my printout and ID, while the BW employees laughed and smirked. I called another hotel, was in tears explaining to a La Quinta Hotel front desk lady (across the highway) what was happening - she told me to come now and she gave me a corporate discount for the 3 nights. I wish I could give this hotel negative stars. Over 2 decades of traveling for the military and this was the absolute worst experience of my life with any hotel. I was disgusted and embarrassed! I have boycotted BW since this experience and shared my story w/everyone willing to listen. I hope karma hits this business!

    4
    « Good price and close to everything........ »

    We came to San Antonio for our sons graduation from Air Force Basic Training at Lackland AFB. We checked other hotels nearby and they were almost double for what we paid. The room was clean and the staff were pleasant. A good value if you ask me.

    4
    « Good enough »

    It was quiet, most of the people who worked there was nice. The room was roomy and it looked just like it did on the website. However, there are some cleanliness issues throughout the hotel that should be taken care of. Like on the stairs and the outside paths need some touch-up. The alarm clock in our room didn't work at all. The color of the water in the pool looked green a lot of the time. The breakfast area does need to be bigger, but the food was good. It was a good place overall.

    5
    « Great place didnt want to leave »

    Staff very nice room and acomadations where excellent room was cool and beds where awesome also great breakfast I felt very safe here and I had a wonderful sleep would definitely recommend this hotel if your staying in San Antionio

    1
    « Horrible Customer Service »

    We arrived in San Antonio at the hotel at about 2:30 pm, check-in is at 3 pm but since the hotel looked pretty deserted, not one customer in the lobby, I asked if we could check in so that we can unload and head to SeaWorld. The front desk assistant was on the phone with that sounded like a personal conversation. She lowered the phone a bit and said, "No, check in at 3 pm" and put the phone back to her ear and resumed her conversation. No "Good Afternoon" or "Hi" or "Welcome." I was taken aback because I have never been treated that way at a hotel. I felt very unwelcome, there were no other associates anywhere to be seen, just the one who seemed pretty wrapped up in her conversation. My daughter had to potty and I almost felt bad having to interrupt the front desk lady while she was on the phone to ask where the restroom was. She lowered the phone, pointed to her right, and resumed her conversation. By that time I was annoyed at the lack of attention, customer service and hospitality at this Best Western. We decided to leave and drive down the highway toward SeaWorld, I found a room and never went back to best western. Because of the clear difference in service, I was okay losing out on my funds. They charge in full upon booking, unlike other hotels that charge after you check out. The room was only $20 more and worth it. I would never go back to this Best Western nor would I refer anyone!

    2
    « Not a great stay! »

    After reading the reviews I had reservations but my kids and I were taking a last minute trip and I though that it could not be that bad. Well, I was wrong. I called the hotel to let them know that we were stuck in much road traffic and construction and that we would be arriving late. When we arrived at 6pm, I was told that the room was still not ready. That makes no sense. We weren't given a room key and had to go back to the front desk to get it then wait still for the room to be made ready. The following day, my kids and I were out most of the day and returned around 6pm to find that the room was not cleaned again. I went to the front desk to ask why and received a flippant response by the young lady that she was sorry, the cleaning people had already left and that she could not give me a refund because her manager was not there. I was not asking for a refund, I wanted someone to listen to me and know that I was not happy with the room not being cleaned. The only thing that went right was when I was checking out the next day and the front desk agent named Erika was there. She helped me check out and asked how was my stay and I told her. I did not ask for anything, just wanted her to know that I was not happy and that we would not be coming back in the future. Erika took it upon herself to give me a partial refund for our experience and I really appreciated being listened to. Thank you Erika!!! Too bad you can work all the shifts because you are great and the other employees should take some lessons from you!!!!

    5
    « great stay »

    this hotel is always the best place to stay. it is close to everything we want to do and the rate is the best around after checking with multiple hotels. the hotel books fast so its best to book online!! very clean and safe.

    1
    « Moldy »

    I booked a room for five days at this place because if had 4 star rating. I got a room #231. It smelled of string bleach and mold in day one, by day 2, the bleach smell was gone and the mold smell lingered. The air continuing unit rattled when cycling between cooling on power saving mode. Every time it turned on, it would deliver that strong smell if mold. Really disappointed. I told front desk attendant and with a smile she informed she would the manager know. As far as she was concerned I just wanted a discount. Really sick getting crappy service. Is it because I have an accent?

    2
    « Don't leave money in the room! »

    Clean room, nice breakfast, friendly staff. The office is slow to answer the phone. All of our items were rifled through and my daughter's hidden wallet was found and$65 was taken during the day while we were at Sea World. Be warned, and ASK for a do not disturb sign (one was not provided for our room) and pass on housekeeping. Feeling Violated

  • 3
    « Decent stay, cramped breakfast dining »

    Stayed here 2 nights. What I remember the most is how crowded the dining area was each morning. Space too small for easily getting around, not enough floor space for all the tables and chairs. Will probably look for another location if we stay in the area again.

    3
    « Decent hotel »

    This review is long due. We stayed here for the new year's holiday we took to San Antonio. The hotel offers decent accommodation at good prices. Easy to access, right on the highway and short drive to all the attractions. The room had a bit of smoking smell although non smoking type was our preference and the AC which was a wall unit made some noise. The breakfast was basic and could have had more options on the menu. But these hardly effected us as we stayed out most of the time. I would recommend this hotel to people on a budget visit.

    3
    « Vacation »

    The room was clean. It had a microwave, refrigerator, coffee maker, iron, blower, towels, mini shampoo and lotion. The pool was opened past 10 p.m. The only thing I didn't like was the fact that I asked to see the room before staying in the place and the showed me one room that was nice and big and the next day I went, they gave me a different one, which was smaller and less nicer for the same amount of money.

    3
    « Near Lackland AFB »

    Stayed here for Graduation. Perfect location. 3 miles to the base but still close to downtown where all the activities are. Nice, but no frills. Clean, safe, lots of kids because it's close to Sea World

    5
    « The most excellent stay with Ingram Park, Best Western, San Antonio »

    This really was the best motel we stayed at. Do recommend it , as the best. The best in friendliness, helpfulness, and the cleanest. The carpets were clean, the corners were clean, the bathroom was spotless. Plenty of towels everyday, shampoo, conditioner, hand soap, in room coffee, cups, just painted rooms , and the exterior was just painted, and picked up all day long. Not only was it very clean, but the employees were the friendliest. Always asking if they could help and doing whatever they could do , to make sure our stay was the best. I guess that is why it's called Best Western for it was the best.

    5
    « Great Pool Area »

    NIce family hotel. Pool area has shade, sun, and shallow area for little ones. Nice hot breakfast. Friendly, helpful staff. Stayed here while mother had surgery at Methodist Transplant Hospital. Very close and convenient. Price was very reasonable when we stayed. Had to book thru 2 sites to get all 3 nights but hotel made sure we could keep same room for all.

    4
    « Second time for us.. »

    First time in 2015, we didn't have good luck. Our vehicle was broken into ( windows smashed ) and the staff wasn't interested AT ALL in helping us or at least advising us on what to do next. And of course, their cameras were t working. Butttt, we love the family suites here and gave it a second try. For a large group, the room layout is perfect. One big room with a king size bed, two comfy chairs and a tv, also a small kitchenette. Then two queen beds and a tv connecting through the bathroom. Perfect set up for family & kids. Oh and so far, our vehicle hasn't been broken into :)!

    1
    « You get what you pay for! »

    This place is a real dump! During my stay someone spilled a milkshake or something and the maids spread it allll down the hall with her cleaning cart. I was there for five days and the walkway was never cleaned. My son's room had roachesand the property desperately needs to be updated. The serve a continental breakfast but the cleanliness of the property made us say no thank you!!!

    5
    « Great Stay! »

    What a great hotel! My husband stayed for 7 days as part of our extended trip across the country visiting all the places on our "bucket list"! The staff was wonderful especially Housekeeping. Our room was large with a king bed and we even had a huge jacuzzi tub in the bathroom! A complimentary hot breakfast was offered every morning with a nice variety of cereals, breads, danish, fruit and hot entrees. There was a large pool area and an exercise room. The selection of restaurants in the area was varied to suite everyone, and without having to get on the highway, a mall was in the area. We thoroughly enjoyed our stay and would highly recommend this hotel.

    4
    « GOOD NIGHTS REST »

    The management allowed my family to use the pool during my stay. I thought that was great that we all got to go swimming together. The bed was very comfortable and I slept like a log waking well rested and ready to go.

  • 4
    « Good location »

    This hotel is close to Lackland AFB, but is in a nice location. The area just outside the base didn't seem as secure. A local friend suggested I stay here instead. The hotel is right along the freeway, and is near a large mall with several shops and a movie theater. There was plenty to do close by.

    2
    « In need of repair »

    I picked this hotel because of proximity to Air Force base. As soon as we got to the room it smelled like an ash tray? We stayed three nights and finally on the last night it had aired out. The bathroom door wouldn't close, it was very old and outdated. The front lobby was nice and they had a good breakfast. I had prepaid for the trip so I didn't complain because it was min refundable but I feel like I should warn people to find somewhere else. We decided to stay another night and I chose a different hotel and had a much better experience. It is very close to shopping and Air Force base. We went for air force graduation.

    5
    « Great! »

    I was a little hesitant to stay here because the price was so reasonable and I thought it might be a dive. However I can't recommend this hotel enough! Super clean. Great accommodations. Really enjoyed our stay. No problems whatsoever.

    2
    « Good, average "middle of the road" motel »

    This would have been a "3 star" if it weren't for the last night's events. We were not in the main building, which probably is a much nicer stay. We were in a separate building out behind that. We had difficulty getting to our second story room with our suitcases because we are handicapped and there is no elevator; we were told all ground floor rooms were filled already. We did have a reservation. Our room was fine and met our needs and expectations, although the coffee pot did not work. This wouldn't have been a problem, except we didn't want to walk the distance to the lobby, where there may or may not be coffee, since it was often empty. The room was well-maintained comfortable. Friendly, helpful staff. The last evening we were awakened at 2:00 AM by men shouting outside our room to one another and to someone in a vehicle in the parking lot below. The shouting and raucous behavior ( honking and tires squealing) kept up off and on until 5 AM. I suspect it was the "permanent guests" staying in the building who were involved. We would stay again, but only in the main building.

    5
    « Good choice! »

    After a horrible night at another hotel, we moved to the Best Western. Warmly greeted, given a large quiet room with a whirlpool tub at back of hotel property, away from traffic, for our three night stay. Good breakfast options, friendly staff, and accommodating housekeeping staff. Overall, a very good experience.

    5
    « Wonderful staff, rooms and amenities »

    I am a military veteran, and live 2 1/2 hous from Audie Murphy VA hospital in San Antonio. When my appointments require an overnight stay, we always stay at this Best Western. The staff, rooms and amenities are always above standard. Highly recommend!

    5
    « EXCELLENT STAY!! »

    I usually stay at the Windsor Pointe Best Western but stayed at the Ingram Park Inn Best Western I thoroughly enjoyed my stay here it was clean the breakfast was delicious and made Mexican style DELICIOUS and a big variety better then Denny's, the rooms are older but well maintained and very very clean clean. I will be staying here again.

    4
    « Older but well maintained »

    It's an older motel but it has been well maintained. We paid premium prices due to weekend and fiesta being on but after that the prices dropped. The rooms are clean but a bit dated. Everything worked well. The interior courtyard is very pleasant, well insulated from noise, with tables and swimming pool. The breakfast was excellent with a definite spanish flavor.

    5
    « Best stay for your money »

    My family and I came to San Antonio for my daughters Air Force boot camp graduation. This hotel was not only spotless the staff couldn't be more helpful. There is a constant flow of coffee and tea and different cold drinks all day and night. The free breakfast offers a griddle and all the fixings to make your own waffles, as well as 3 different hot freshly cooked choices. There is cereals, and yogurts and all kinds of pastries! And for the price, you couldn't get more from a high priced hotel! And a fab pool to boot!! Great great visit!!

    2
    « :( »

    We go on cross country rollercoaster trips a lot and usually end up at a Best Western or two along the way. This is by far the worst one we've ever stayed in. First, they put us in a smoking room even though we aren't smokers because they were "overbooked". It seems trivial but if you aren't a smoker you can smell it in the air no matter how well the room is cleaned...of course that's u applicable since the room wasn't clean at all. There were hand towels hanging with brown gunk on them clearly from the last people staying before us. We were out all day and when we returned our bed wasn't made and we had no towels or toilet paper, but like another reviewer said the old towels were taken! I gave it two stars because the proximity to six flags fiesta Texas is nice, the continental breakfast wasn't bad, and the small interaction we had with the staff was okay. Ultimately, we couldn't wait to leave this place and get to the Best Western North in Arlington, which feels like the Taj Mahal next to this place :(.

  • 5
    « Great experience, will definitely come back! »

    First time in SA. Our flight got delay so we arrived pretty late at the hotel. Loved the check in process, it was super fast! The hot/cold breakfast was phenomenal, many things to choose from and everything was very yummy. The room was big, comfortable and very clean. On the hottest day we tried the pool, the water was freezing! On our 5 nights stay we were the only ones who actually tried it. We came from the Caribbean so weren't expecting the water to be so cold, but the area was very nice and relaxing. The staff was very helpful and friendly, the lady in change of the breakfast area was extremely attentive. With the help of gps we found our way pretty well, the hotel is in a very good location. Loved our time there.

    5
    « ROAD TRIP 4TH WEDDING ANNIVERSARY »

    Marilla the breakfast ladies was a gem. Everything was filled immediately and she was always smiling. Breakfast was made even better by her attentiveness. The room was very comfortable and the desk clerk Alfredo made sure we had a room on the ground floor since we are seniors. I would definitely recommend this hotel. AARP'S price was excellent. M-THURS $188. A great price since we are on a fixed income.

    4
    « Great bang for your buck »

    Have no complaints about this hotel and its rates. Standard BW breakfast, and typically crowded on the Saturday morning, but overall the room was great and the price was right. The pool looked really nice, although we didn't use it. Would stay here again. Really appreciated that housekeeping honored the note we left in the room asking for all regular coffee and no decaf on both mornings.

    5
    « great place, great rates »

    I stay here every time I have the need to spend the night in San Antonio, The front desk clerks are always extremely friendly, the hotel is quiet and close to what I need. The beds are always comfortable and rooms are always clean.

    4
    « All I needed »

    Slow service, ok room, pleasant surroundings. I found the property clean, well equipped but the service was rather slow. I don´t know what they use to clean the room but it was very strong and I had to keep the door open for a good hour to let some fresher air in and some fumes out. Room was well equipped, bed comfortable. Breakfast was crowded and refills came slow, but there was a lot to choose from and I did not miss anything. The area felt safe and it was easy to get to and from the location.

    4
    « BMT Air Force graduation »

    This hotel was perfect for us. Lackland AFB was a couple of exits down, making this location very convenient. The staff was so friendly and supportive, happy to help us navigate the area. Coffee was awesome and they had a hot and tasty breakfast out early for us who had to get to base by 645 am. The hotel room was clean and I felt safe. A couple of tiny glitches but nothing to complain about. The price was awesome for all the hotel offered!

    3
    « Ten Minutes From Seaworld and 20 Min from Alamo »

    Area: The hotel is well worth the 20 minute drive to the Alamo and river walk. You will pay about half as much for the room and get free parking. It is also less than 10 minutes from Seaworld. Cleanliness: When we arrived the room looked clean at a glance. I did have to wash what appeared to be a booger and some black hairs off the wall by the toilet, but I understand the cleaning staff probably doesn't see that area. (I recommend they make a point of inspecting the wall around the toilet). Other than that, I have no complaints about the cleaning staff. In fact, I was very pleased to return the second evening to find they had arranged my son's stuffed animals on the bed. What a nice touch! Comfort: The beds were not the best, but were okay, and again, well worth the savings. Grounds: The rooms are accessed from the outside and surround a lovely pool. It has a 1980's feel. Breakfast: The waffles are great. The rest, not so much.

    2
    « Disappointed »

    I had stayed at this particular Best Western several times before, had no complaints, and in fact enjoyed the visit. This time, however, was very disappointing. There was no cold water to moderate the temperature in the jacuzzi bath, the floor left black stains on the bottom of my feet, and the morning desk clerk was talking on the cell phone while she completed our check-out. Breakfast meat and the imitation eggs left something to be desired, too. I don't know what happened, but this was not the experience I (platinum card rewards member) have come to expect and appreciate from Best Western.

    5
    « Nice and clean »

    We loved our stay. Everyone was so friendly and the rooms were clean and cozy. The scenery outside of the rooms was pleasent to look at. Even though the hotel is off of the highway it was really quiet and we were able to get a good nights sleep. We would definitely stay again and recommend this hotel.

    2
    « Not impressed. »

    My family and I stayed in a family suit for a basic airman graduation. Upon arrival at 5pm our room was not ready and we were turned away. Furthermore when we came back to the hotel after our long days our room was not serviced. Beds were not made, no toilet paper on the roll or any extras, no clean towels left (but the dirty ones had been taken), no fresh coffee packets. We called the front desk and were asked to please come get it ourselves. Now we understand that you are busy but these things are unacceptable. I went down to the desk and spoke with the young lady at the desk and she promptly got us the things we needed and was very apologetic and kind about the situation. I would not recommend this hotel for anyone who likes cleanliness. My family and i did notice that the cleaning staff had their children with them as they were cleaning rooms. It's no wonder the rooms were not properly cleaned when you have to worry about your children and your job!

  • 1
    « BROWN COCKROACH IN ROOM!!!! »

    I wish I hadn't wasted my money at this hotel. I reported seeing a brown cockroach in my room and they staff did not offer to move me, or offer any other concessions. I left all the lights on at night and "tried" to sleep, but left feeling exhausted. The bathroom tub/shower had mold spots, the back of the bathroom door had two different materials splattered on it. The corners of the carpeting had small debris. Poor overall cleanliness!! This was a very unpleasant stay, I couldn't wait to leave!!

    3
    « Air Force Graduation Weekend »

    Truly enjoyed my stay at Best Western, because the front desk staff displayed excellent customer service & made sure our issues were handled quickly. Our rooms could have been cleaned better & didn't have the toiletries we needed, but these matters were taken care of right away. If you're looking for an budget friendly place to stay close to Lackland AFB it's a good location & the breakfast was great for all the 3dys we were there.

    5
    « Air Force BMT Graduation Oasis »

    I booked this hotel through Orbitz, based on customer reviews. Upon arrival, the staff was extremely friendly and helpful. We were there for the Air Force BMT Graduation at close by Lackland AFB , and when we mentioned it during check in, they had a complete, and very helpful pamphlet about the Graduation proceedings, and locations, complete with maps and Base information, as well as, travel to base information. The rooms were very clean and well kept, and they always had hot coffee in the lobby.

    5
    « Lackland AIr Force BMT Graduation »

    For our son's BMT graduation we stayed at the best kept secret in San Antonio. Best Western Ingram Park. It is a small hotel/motel tucked in on Loop 410. 10 minutes to AF base. Very clean and staff is amazing. They cater to airmen families every weekend. They had info printed from Wingmoms to hand out to guests at check in! They were very informed about graduation and gave helpful hints. Great breakfast and wonderful hospitality. And....only $54 per night!

    5
    « Lackland Airforce Graduation »

    My family was visiting my son for graduation from basic training at Lackland Airforce Base in San Antonio. The Best Western Ingram Park was convenient, very assessable to attractions and particularly to the base. Erika (evening clerk) was particularly helpful and gave great directions and great options for local restaurants. Would not hesitate to stay there again.

    4
    « Quite surprising in a positive way »

    We wanted to be somewhat proximate to Lackland Air Force Base, so since others in our party had already chosen this facility, we thought we would also. We were most impressed with the King suite that we had reserved. Quite roomy, comfortable, clean and with good linens. Except for the elephant in the room above, even the noise level was quite conducive to rest. Coffee service all day, cookies in the afternoon, and a well presented continental breakfast are part of the amenities.

    1
    « Disappointed this time around »

    Typical breakfast items ran out right away and were replaced with nasty tasting tamales, potatoes were sticky, trash can was overflowing outside trash bin. I requested a room closer to the office with sufficient time and was given the complete opposite.

    5
    « Southwest Airlines gave us a deal and we took it. »

    Nice hotel, we got a room at the back away from the road so it was quiet. It was a bit our of the way from our direction of travel, but San Antonio isn't that large so it wasn't an issue. The tamales for breakfast were great! And that is why they ran out so fast. The pool looked inviting when we checked in on this warm day, but a toe check indicated that it was quite chilly, and upon further inspection, it was in need of a cleaning.

    4
    « Lovely Hotel »

    The whole experience was very nice. The people were very professional and friendly. The landscape was very pretty. My only issue was that there weren't enough tables and chairs for the breakfast. But the food was good. I would definitely stay here again.

    4
    « great stay »

    Front desk people were awesome!!! Room was especially clean. A welcome change from some places I've stayed recently. The building is a bit dated on the exterior, but my room was fine. Would definitely stay there again.

  • 4
    « Great Place to stay »

    We stayed for 5 days and found it very comfortable. The service was excellent and breakfast hot and tasty, great waffle machine. The room was clean and the tv service was actually HD on a flat screen TV.

    3
    « AirForce Graduation »

    I stayed in this hotel and although not the fanciest hotel , however it did include a decent breakfast and the location was very near the base and mall etc. The exterior of hotel is not impressive but for the price the interior was nice and clean.

    1
    « HOTEL STAY »

    The lock to the door was broken and the shower drain was also clogged. These things were not fixed until the second day. Needless to say this created a major inconvenience for my family. The staff had a poor attitude. I definitely would not recommend this hotel.

    5
    « No frills, quiet, clean, reasonable stay »

    Needed a room for 2 nights for an interview in town on a budget. I had a king suite with microwave & mini fridge for $54/night. Great rate and exactly what I needed. The bed was comfy, free wifi, free parking, small but sufficient continental breakfast (the chorizo breakfast sausage & egg made a GREAT breakfast sandwich!), printer to print your airline tickets, room was clean, quiet, good water pressure in the shower & I always like the microwave/ and fridge. Also very easy to get onto 410 from the hotel. Only word of caution is to pay attention on the frontage road when entering or leaving the hotel...people drive like maniacs on this road & it's a one-way so be careful when entering or leaving.

    5
    « Perfect! »

    We've stayed at this particular motel several times to and from our trips to the Mexican border. Easy to get to, free internet nice breakfast and clean rooms. Not far from River Walk, shopping and Alamo.

    5
    « Awesome place to stay for USAF BMT graduation! »

    We stayed at the Best Western Ingram Park. The rooms were very clean. They smelled clean and were attended to every day. We received a GREAT rate. Tell them you have a graduate at Lackland and they automatically give you the lower rate. The service was amazing, everyone was so helpful even to the point of opening breakfast up a half hour earlier so we could get to graduation events on time. They know all the local restaurants and places to visit. Juan, the manager is friendly and talked to guests asking if they needed anything. The landscaping around the pool made a lovely place to sit and chat with our new Airman!:) If you stay here, Fudruckers is a restaurant within walking distance with delicious food and prices you can afford on a working man's budget. Would HIGHLY recommend this hotel while staying in San Antonio for USAF BMT graduation!

    5
    « Air Force Graduation »

    The room was extremely clean, and the staff was very friendly. It was a very quiet and pleasant stay. The breakfast that came with the stay was a big plus and was very filling and satisfying. there were quite a few stores for shopping, and restaurants near this location, which also made a big plus. I would highly recommend The Best Western Ingram Park Inn to my family and friends.

    5
    « Clean Hotel!!!! »

    I booked two rooms at this location. It is convenient to take the family to Seaworld. The hospitality was great and it has palm tree decor going on. Breakfast is just enough food, hot and cold items. Would definitely revisit. They were helpful in giving suggestions. The rooms was very clean.

    5
    « Awesome Experience »

    The hotel is clean and the staff is very professional and friendly. The room was a three double bed extended room. The beds were very comfortable, the room was decorated nicely and suit our needs for our visit to San Antonio for my son's Air Force graduation. I would highly recommend it for other families visiting SAT for graduation. Conveniently located between airport and the Lackland AFB.

    4
    « stay for school »

    Have stayed here a couple of times just this month. I take classes in S.A. but live in Kerrville, so need a place to stay every other Saturday night. Rooms are very clean and comfortable and the clerks at check-in have been very friendly.

  • 5
    « Great value for everything »

    Easy to find, easy and fast check-in, free wi-fi, pleasant room, comfy beds (I wasn't too fond of the big pillows), standard breakfast with waffles, etc. All this at a VERY affordable price. What's not to like?

    5
    « Great Value »

    This hotel was priced to have many guests during the low season and turned out to be an excellent value. The staff was very helpful and cheerful. We enjoyed our stay. The breakfast was standard fare for that service, prepared well and featured attentive staff. Well done.

    3
    « Exploring beautiful scenic massive Texas! »

    We started our trip from Houston with the aim of exploring the west of Texas. Our drive was for three hours. Lovely drive. We went straight to Sea World. Fabulous experience. Then we went to our hotel. Excellent reception. Value for money hotel. Clean neat all facilities in place rooms. Fairly good breakfast. We stayed for two nights.

    4
    « Nice surprise »

    Excellent value for the money. Hotel quality amenities for motel prices. If you are travelling for business, you should already be travelling with extensions and power cords, you will need them. If you are working the NW side, the location is excellent. While it is on the 410 access road, the parking lot connects to adjacent businesses and allows travel counter flow. Nice restaurants in the area, as well as Ingrahm Park Mall.

    4
    « Good location »

    This place is close to a lot of restaurants and a mall (Ingram Park) and other places to spend your money. My biggest gripe is that this place is on an access road and if you arrive at the wrong time it's like trying to get on and off of pit road at Bristol Speedway Tennessee. Air conditioner was noisy but so is my wife. I could hear the neighbors but I expect that so I feel that this place was worth the money.

    4
    « Just a night away »

    i live in San Antonio, but got my niece a room for the night for her 18th birthday to hang out with some friends and family. All i heard from her was how good the beds felt and how they didn't want to get out of bed.

    5
    « Attending Air Force Graduation »

    Very happy with this room. Very clean. Family suite fit the 4 of us with room to spare. Delicious breakfast. Clean and less than 10 mins from base. Very friendly staff and WiFi worked great. Quite area and easy to get in and out.

    5
    « Military family »

    Very nice facility close to Lackland AFB. I would recommend this BW to any family going to graduation at Lackland. Be sure to use the west gate entrance which is straight down 410, take exit 4 and it's a straight shot into the base.

    4
    « Serves the purpose! »

    Clean and comfortable and cannot beat the price if you are looking for a place to sleep and a good breakfast. It was perfect for us being there for our granddaughters basic training graduation at Lackland Air Force Base. Convenient to airport and downtown too. Right off of the highway. It has an outdoor pool but we never used it.

    1
    « Be aware, mosquitoes in the room »

    Bring your mosquito spray when you want to stay at this hotel. This could have been a nice stay, but after 5 minutes in the room I got the first 4 mosquito bites. Asked the front desk for help, none available. On check out I wanted to talk to the GM, but he was not available. Asked for a refund of $4.31 for the spray I bought and leave at the front desk for other guests, but nobody in the hotel was allowed to authorize this amount.

  • 3
    « Family Fun »

    My wife and I were taking her sister and son to SeaWorld Saturday and decided to stay the night Friday evening. We were looking for a two bedroom for the group which your hotel offered. We loved the layout and accommodations provided. The breakfast could have been a bit better but was ok for a quick bite prior to heading to the park. The location is very easy to get to and a bonus are the restaurants that are close to the property.

    5
    « Very Nice »

    We had 2 rooms - staff was wonderful. The rooms were clean and large enough to spread out. We enjoyed the indoor pool and the great breakfast. We were looking for a hotel close to Lackland, this one wasn't the closest but it is only 10 minutes further away.

    5
    « Great, as usual. »

    I've not been disappointed with his hotel or any of BW hotels. I don't stay anywhere else, if I can at all help it! Of special note on this trip was Cassandra....the breakfast attendant. Professional, friendly, courteous, even in that swarm of people! Good job, Cassandra!

    5
    « Home away from home »

    We always have a comfortable stay with Best Western. It is just like being at home. The rooms are clean and feel welcoming as soon as we step in the door. It is conveniently located where we have access to any store, restaurant or theme park that we may need.

    5
    « BMT Graduation stay »

    The staff is wonderful and the service is great. There are plenty of good restaurants within walking distance. If you're into fitness there is also a gym within walking distance that will give you a 3 day pass.

    5
    « In San Antonio for a wedding. »

    We were in San Antonio for a wedding and stayed here last minute. Everyone is so helpful especially Maricela in breakfast. Every morning she greeted us with a smile and such an upbeat personality. The room was very clean and close to the pool. We also meet Jose who was always walking on property and making sure everyone was having a great stay. I learned he was the manager on our second day. He leads by example not afraid to pick up trash or like in our case fix a door lock that stopped working. He did all this looking sharp in a vest and tie. Very sharp dressed man. Our housekeeper did not speak any English but did a great job cleaning our room. She even folded some pants we left on the bed and placed them on a table. We will definitely be back and I will recommend this hotel to all my friends and family.

    5
    « Awesome stay »

    Great breakfast, awesome staff, clean spacious pool, huge comfortable room, but best of all great price. Highly recommend. Great location, close to shipping, restaurants, downtown, and easy to access. The courtyard is amazing to sit and talk with family and friends.

    5
    « Quiet & Comfortable »

    We were never bothered by noise of traffic (except a couple of emergency vehicles during our one-week stay) or other guests. The room was comfortable, meeting our needs, and had ease of access with parking at the door.

    4
    « Just right small hotel »

    Stayed last week for 5 nights. The desk clerk was swamped with calls and people but never lost her cool and got everything done quickly. Further contact I had with the front desk staff was equally positive. The room, grounds, and common areas were all very clean (except the carpet in the room needed vacuuming...some dead crickets here and there). The room was quiet, spacious, and well equipped (microwave, coffeemaker, fridge). The pool area was nice but could have used more chairs and chaise lounges. The breakfast was a hefty continental. Coffee, tea, and fresh baked cookies were available late afternoon-evening. There was a free USA Today at the desk. The location was good for my purposes, which was attending a graduation at Lackland AFB.

    4
    « overall very good for price »

    This hotel has 2 floor and no elevator, so need to be aware if handicapped. My only complaint is the room had a musty smell, but appeared to be clean and the location is in walking distance to resturants

  • 3
    « Decent hotel »

    Best part of staying here was the breakfast. Texas shaped waffles and fresh coffee with plenty to go around. I was told 67 dollars for the night plus tax but at checkout time it was 79 dollars plus tax. Because we were in a hurry to leave and looked at our receipt 30 minutes after we left we let it slide. Towels were restocked but room was not cleaned after 1st day there. We stayed a total of 2 nights for a family vacation weekend in San antonio.

    4
    « San Antonio Work »

    Check in was excellent and quick! Everyone was great. Clean room, great sleep and breakfast was really nice. This was a three day stay and I had a lot of work to do with follow up work on the internet. The connection was very good with plenty of speed. GREAT STAFF! I will be back.

    3
    « Average »

    I am a best western diamond elite member so I have seen my share of best westerns. This one is average. Pros. Clean room with refrig and microwave. Full breakfast with cereal, pastries, eggs, sausage, biscuits, gravy, waffles and fresh fruit. Cons, although the pool looks inviting from afar, when you get closer it is in desperate need of a cleaning. Was only daring enough to just sit with my feet in the water. Also the gates with the safety latches leading to the pool are broken and gates do not latch which could lead to a disaster if a small child was to wonder into the area and fall into the pool.

    4
    « One of the best Best Westerns. A Super place to stay. »

    A really clean & updated property. Friendly staff, the breakfast is hot, scramble eggs, bacon , biscuits ect.. Very good wifi. The drive to River Walk was less than 20 minutes away. A vast array of eating places close by, I would definatly stay here again

    4
    « The BEST Best Western »

    The Only reason I would not book there again is because I would most likely travel with my doggie-companion and that Best Western does not allow pets, other than that Super great experience. The pool could use heating, though.

    5
    « the best hotel ever »

    To me we had the best of times at this hotel it was close to the sites we went to see and the hotel desk clerk showed us how to get around in town and the freeways to use and she mapped it out for me and my wife and we appreciated her for that

    2
    « Unless you Like Feeling Dirty Stay Away »

    Even though we paid for a larger "suite" it was extremely small. Like the bathroom door hit the toilet and I could barely fit in the shower small. My son played with his trucks on the floor and his legs were literally black from the dirt on the carpet. The whole place felt dingy and run-down. We left and checked into a hotel down the street and we are pretty laid back people, but unless they clean it better I would not recommend.

    4
    « Best Western Ingram in San Antonio, Texas »

    Good value for the money! We stayed here over labor day weekend. The front desk staff was very friendly and helpful. The room was clean and comfortable. The breakfast was great and the lady who was working in the breakfast area was just great - very helpful and friendly! Would recommend this hotel.

    2
    « USAF BMT Graduation Stay »

    We stayed here (in a ground-floor unit) during the weekend of our son's BMT graduation. While the accommodations met our needs, we were visited nightly by critters in our bed (a spider the first night, then a cricket two other nights). They were definitely having a cricket infestation, as we found many throughout our main room at all times of the day and night. (This may be partly due to the fact that housecleaning leaves the outside-entry doors open while tidying up inside.) The bed sheets were also quite stained. The hot breakfast was empty by 7:30 and was slow to be refilled. The Texas-shaped waffles were great, though, and the cereal and coffee were plentiful. It was nice,too, to have a place ten minutes from base to relax with our new airman!

 

Getting to the hotel ...

All directions
·From: All directions. Exit 11 Ingram Rd. S bound and pass Ingram traffic light or exit 11 Ingram Rd N bound and turn around at traffic light. ·From: Dallas. Take Interstate 35 South to Interstate 410 get off on Exit 11 - Ingram Road, hotel is on access road 0. 5 mile ·From: Houston. Take Interstate 10 West to U. S. 90 West to Interstate 410 East get off on Exit 11 - Ingram Road, turnaround at Ingram Road light and stay on access road. ·From: Laredo. Take Interstate 35 North to U. S. 90 West to Interstate 410 East get off on Exit 11 - Ingram Road, turnaround at Ingram road light and stay on access road. ·From: El Paso. Take Interstate 10 East to Interstate 410 West get off on Exit 11 - Ingra...

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