BEST WESTERN Hotel Alamo Suites,  San Antonio

4.0/5  - based on 422 guest reviews.
1002 S Laredo Street, 78204-3212, San Antonio, United States - See map
+1 210 472 1002 +1 210 227 4680

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Spa
    Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 419 traveler reviews
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Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100% non-smoking! The BEST WESTERN Alamo Suites is an inviting, newly-renovated hotel committed to providing the best in customer service and accommodation at an affordable rate. The San Antonio hotel's ideal downtown location is close to the Alamo Historic Building, the Rivercenter Mall, Six Flags® Amusement Park and SeaWorld® San Antonio. Business travelers staying at this Texas hotel will love the close proximity to the San Antonio Convention Center, Lackland Air Force Base, HEB Corporation and the Coca Cola Bottling Company. Visitors looking for things to do in San Antonio will be minutes away from local events including the Fiesta in April, the Rodeo in February, Cinco de Mayo celebrations in May and the Christmas Lighting Festival in December. This San Antonio Texas hotel features spacious, well-appointed suites, including family suites and whirlpool suites. Each room is complete with a king size bed, microwave, refrigerator, free wireless high-speed Internet access and cable satellite television. Amenities at this San Antonio accommodation include an indoor swimming pool and hot tub, fitness center, free parking and guest laundry. Business travelers will appreciate the full business services and meeting facilities. A complimentary continental breakfast is available each morning. Enjoy all that San Antonio has to offer in a centralized location at the BEST WESTERN Alamo Suites!

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Room 1

Guest reviews


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based on 419 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
162
Verygood
 
139
Medium
 
71
Poor
 
20
Horrible
 
28
Business Business 40
Couples Couples 109
Family Family 192
Friends getaway Friends getaway 32
Solo travel Solo travel 11
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Alamo Suites,San Antonio
  • 1
    « Not the Best Western »

    I've stayed at better BWs. Breakfast was severely lacking. Pool area and anything close to the pool reeked of chlorine in other words the whole downstairs reeked of chlorine. Room was ok for shabby. Not my best stay.

    1
    « HORRIBLE! »

    We stayed here so we could attend our son's Air Force graduation. Booked October 19th-23rd, 2016. The first day we chose not to have housekeeping clean our room. The second day, we did request a turn down. We picked up everything, so that the room could be cleaned without them having to maneuver around our things. The only thing done was the dirty towels were picked up and replaced. They did not vacuum, or clean the bathroom area sink. After this, we declined further maid service. Saturday night when we returned from spending out last night with our son, we came back to water steadily dripping out of our ceiling. We contacted Rene at the front desk and he came to our room, looked at the ceiling and asked if we had gone to the room above to see what the issue was. We told him no, as we were removing our belongings so that they did not get ruined. He acted totally annoyed and went to the room above. He came back about 5 minutes later and said that they had merely took a shower and didn't put the shower curtain in the shower. Our ceiling however, was still leaking and actually getting worse. Rene went back down to the lobby and stated he was going to call the manager. After 15 minutes of hearing nothing, we went to the lobby. He apologized and said that there was nothing he could do. The owner demands that all rooms be rented and they had no where for us to go. He said that we could stay in the lobby until we left to catch our airplane (some 8 hours later) or he would comp us a night and we could just go back to our room. Mind you...our room was STILL leaking and our son was sleeping on the hide-a-bed in the room that was now leaking - so that would be impossible, not to mention, unsafe! We were so completely upset, we left and just went to the airport - 8 hours early! We had to sit in hard plastic chairs, by the main entrance, as nothing was open to purchase blankets, etc...It was freezing. We stayed up until TSA opened, flew back to Portland, then drove 5 hours, to get home. A few days after getting home, I called the motel as I realized I had left a couple pairs of jeans and t-shirts in the closet, due to our speedy departure. I spoke to Rene (the same person who was in charge, the night of the leak). I described the items I left. He said that he was going to go check the lost and found and was away from the phone for several minutes. When he got back on the line he said that there was nothing in lost and found but a few power cords. That;s B.S! I ended up calling the corporate office and making a complaint and I was told that this was completely unacceptable, a case would be opened and that I would be hearing back from them within 7 days (but it's usually only a couple). Well...it's not a few days shy of December and we have heard NOTHING! This was a horrible experience! A bad motel. horrific business practices in a bad part of town. Don't trust the internet pictures!

    5
    « Nice family vacation »

    We stayed at this hotel for 5 nights during a family vacation. The rooms were nice and updated and at a reasonable price. The staff were all incredibly nice and helpful. The free breakfast included waffles, oatmeal, pastries, fruit, boiled eggs and yogurt. They have free parking and a nice indoor pool. The only thing that would have made it even better would be a shuttle to go downtown. We will definitely stay here again.

    4
    « Very clean, safe and inexpensive. »

    This hotel ois located on the West fringe of downtown San Antonio, close to Mi Tierra restaurant ( a must visit in S.A.). Cross I 35 and you are in the old westside, in the past, 20 Yrs ago not very safe at night. Now a lot better. The faciility has a 2 lane access to the parking in the rear. Very well lit and has 24 -7 camera surveillance. Rooms are very clean, furniture is fairly new. Staff was very friendly ( important to me) . Breakfast is good , you can ,make your own waffles. I do miss fresh eggs. I think I saw boiled eggs. I will stay there again.

    3
    « fair hotel »

    The hotel is not in the best part of town, I got to the motel about 5 min to 3 on a Sunday the attended looked at his watch before he even checked to see about the rooms I asked if he was going to send me away. but our check-in time is 3 pm sometimes our room may not be ready at 3pm I really didn't want to hear how crappy and slow their house keeping was I reserved that room about a month earlier they new I was coming. When I went to turn my key in the women at the desk was busy texting on her phone had to wait for her to get done. maybe they just cant find decent help down thei.r

    5
    « Onvernight downtown San Antonio »

    The staff was wonderful and kind and very willing to help! Breakfast was offered, the room was clean, the beds were comfortable, nice seating area and the location was perfect for downtown Market Square.

    5
    « Big room with well service »

    Very good front desk customer service and very quick. The room is big with sofa and table. Bathroom is clean. Balcony gives fresh outside air. Parking is free and very bright and safety parking lot. The indoor pool with jacuzzi is nice.

    5
    « Great Place and Price! »

    Perfect location to downtown San Antonio - free parking - hotel was clean and the staff was nice. The breakfast is continental but offered hot oat meal and hot waffles. The indoor pool was freezing but the hot tub was perfect.

    5
    « RENOVATED »

    older property on the outskirts of down town, it was beautifully renovated. our room was right next to the elevator and vending machines. didn't hear a thing!! the indoor pool and hot tup are a PLUS!! especially after long walks looking at the missions and ALAMO and river walk.

    5
    « clean and renovated »

    The hotel was clean, hotel room was updated - new looking sheets, furniture, bathroom impeccable and nice. Hotel provided us with a crib that I asked for in advance and the crib was clean and pretty new too. Indoor pool and jacuzzi looked cool but I did not take a dip. Location is less than 10 minutes drive to Alamo/River Walk. Breakfast was as expected for a Best Western.

  • 5
    « great hotel resonably price and good location for visitors »

    hotel and staff offered great service pleasant environment close to visitor attractions loved the fact that we didn't have any problems with parking availability my kids enjoyed the indoor pool good breakfast GREAT hotel

    4
    « Pleasant stay »

    Stayed here 2 nights while visiting family. The room was large and comfortable. No time for the indoor pool/hot tub, but both looked inviting. The first morning I realized the hairdryer was broken. It was replaced within minutes of my phone call to the front desk. Right by the freeway, but I couldn't hear the noise in the room. Free breakfast and the waffles in the shape of the Texas will start your day with a smile!

    4
    « Great place to stay »

    The customer service was great. The staff was very helpful, especially the people setting up the breakfast. I loved the spacious room and the bed was really comfortable. They have an indoor pool and hot tub. I felt welcomed and comfortable at Best Western.

    4
    « Best Best Western room we have had recently »

    From the outside this BW does not look promising. However, our room is very spacious with a very nice, recently refurbished, bathroom. The bed is very large and comfortable. The laundry room is on the 3rd floor and I did 2 washes without any problem at all. Not the best breakfast we have had but there are 3 waffle machines! Why not treat yourself and go to the Guenther House for your breakfast. Lovely old house and not too far with plenty of parking. Go early as it gets busy. There is an indoor pool that we didn't use. If you want to catch the bus into the city, the bus stop is within easy walking distance. You get the VIVA 11and a day pass is really cheap. The bus stops right by the Alamo. I would not recommend arriving back in the dark as there is little street lighting between the bus stop and the hotel. Internet very, very good. Staff very helpful. If the management of the hotel read this, can I please ask why guests are not given the opportunity to say they DO NOT want towels and bedding changed each day?

    5
    « very good experience »

    Clean, comfortable and professional. This is my first time to live in BW and it's excellent service gives me a very deep and nice experience. I will put it in my top hotel list and introducing it to my family and friends.

    4
    « Overall, happy with our stay »

    We stayed at BW Alamo Suites during our son's graduation from Lackland. It took us about 12 minutes to get to Base in the morning traffic. Some attention to detail in cleaning could be improved upon. For instance, vacuuming up next to the edges of the bed and under the bathroom vanity there were items left by previous guests so it was obvious that no one cleaned under it before we arrived. Breakfast was good and it's nice that it goes until 10 and the beds were comfortable. My only real complaint was all the people hanging out drinking in the parking lot at night (all 4 nights we were there). They were loud and obnoxious and it made for an uncomfortable situation exiting the car with our children. The parking lot just didn't feel safe after dark because of it. At one point upon our return there was an angry man in the parking lot throwing tools out of the trunk of a car and yelling.Other than that, the rooms were nice and staff was friendly. We had a room with 2 king beds and a pull out couch. The room was VERY spacious. Probably one of the most spacious I've ever stayed in which made it comfortbale for more than a few people.

    5
    « Great »

    This hotel is great. Perfect location just outside the city. About a 15-20minute walk and you can pretty much walk along the river the whole way which is really lovely. Staff were very friendly upon checkin and throughout our stay. Breakfast was really good as well, even better that it was on till 10am most places it's 9am. So that was such a bonus. Our room was really nice, great air con and super comfy bed and very spacious rooms. Didn't really want to leave. We used the laundry facilities and they were good as well. Didn't have to use the pool and gym but they looked really good. There's a few supermarkets near by and a couple of fast food restaurants. Would definitely recommend staying here.

    4
    « Great Location! »

    Room very spacious and clean. My coffee pot didn't work. Check in was fast with no issues. Pool was dirty and intense smell of chlorine. Breakfast was too crowded and we decided to eat elsewhere. Very close by to downtown San Antonio.

    2
    « Pool Cloudy »

    I chose this hotel for the swimming pool. The pool was so cloudy and reeeked of chlorine which resulted in not being able to swim. My kids were so disappointed. The breakfast was the WORST I have ever seen at a Best Western. I was told they are serving what was required by Best Western so I guess they are just getting by instead of going over and beyond. Don't expect the front desk to help you or deliver after hours because they are not. My family will not stay here again!!,

    4
    « Personal »

    Excellent quality for the price. The suite was very large and comfortable. Breakfast area was clean and complimentary food was good. Parking on site. I would highly recommend this hotel. It is close to the downtown activities of Riverwalk and the Alamo.

  • 5
    « Moms weekend »

    My cousins and I decided to come out to San Antonio for the night and I can truly say that we had a blast. As soon as I got to the hotel I was greeted and checked in right away with no hiccups. The room was beautiful and cozy. Thanks to the staff at Best Western Alamo Suites.

    4
    « Convenient location »

    Stayed here for three nights and found, even though under renovation, it was clean, spacious and had friendly and helpful staff. The pool is indoor and was good. We were lucky to have a room with a small balcony which was an added bonus. We found the area to be quiet and we had no issue walking home in the early hours of the morning. Breakfast is basic, but enough. Would absolutely stay here again, for the price,the mere 20 min walk to river walk and 25 minutes walk to the Alamo.

    5
    « Convenient to downdown »

    Enjoyed spending the afternoon downtown around the Alamo and riverwalk district. We found it very easy to get to from our morning drive from Houston. Able to park in from of our unit. The hotel was convenient for this purpose.

    3
    « Nice but still lacks a little. »

    We stayed at the best western Alamo suites and the inside is much nicer than the outside. The picture of the front on the booking page resembles nothing of what the actual property looks like. So I was a bit apprehensive checking in. The hotel is currently being renovated so there are lots of fresh paint smells etc when in the hotel. Part of the parking (probably the best spots on the lot) are consumed by the construction area, which from the room just looks like a walled off dump. There are more spots consumed by the haul away trash in the back. Our room was clean. The a/c was a bit noisy and the bed is directly next to it but that wasn't terrible. The reading light on one side of the bed had a short or bad bulb not sure which. The full mirror closet door wouldn't shut so we had to prop it closed so we wouldn't hit it for midnight bathroom runs. we kept getting these little flies in the bathroom. We discovered they were coming from inside the wall since closing the drains was no help (a little caulk around the sink drain pipe should be applied). Most modern hotel rooms now have appliances with USB ports for charging devices. These rooms have none which was slightly menacing. The rear entrance to the hotel is a bit strange. You must enter through the pool. The indoor pool is not air conditioned and the strong smell of chlorine was a turn off for my wife. Lastly, some time should be spent making the Parking area look nice as well as some fresh paint on the outside of the hotel. A chemical wash on the roof would go a long way improving the outward appearance of the hotel. When I first pulled up my initial reaction was, "uh oh". If you're out and about take an uber back to the hotel if it's after dark. We found the area a bit too sketchy to walk after dark. Other than those minor things our stay was nice and we would stay again.

    1
    « Ugly, Dirty, and Dusty, Inside and Out »

    When we booked, the staff did not tell us that the hotel was undergoing major renovations. It was ugly and dusty, inside and out. It was in a bad part of town and the guy that worked at the desk said they couldn't prevent anyone from coming in off the street. Pizza flier under our door was from a shady company and they gave us the wrong pizza and wouldn't refund our money. Hotel didn't do anything to keep the pizza company out.

    4
    « 4 1/2 out of 5 »

    Pro's - Extremely large room, all the amenities you could ask for (fridge, micro, coffee maker, etc.). Excellent price for being so close to everything. Room was very clean, Staff very friendly and helpful. Vending machines everywhere for convenience. The pool and hot tub were very clean and had a shower for rinsing off. Con's - Not a scenic location, no views. Next to Freeway in a commercial district off narrow feeder. Not a dangerous place, just not one I would be comfortable to take walks around. Pool didn't open until 10am. Would have been nice to take a dip before the kids woke up! Summary - I will definitely stay here next time I'm in town as the room was great and at a great price for where it is. Convenient to all areas of San Antonio.

    5
    « Excellent »

    This is probably the best, Best western we stay at, friendly and helpful staff, clean, very nice rooms close and to River Walk. Compared to the Best Western we stayed at the night before, this was like a breath of fresh air.. We have stayed at this hotel the previous year, Though the pool was off limits for remodeling, we were still very happy. Anytime we go to San Antonio I'm sure this is where we will stay..

    5
    « Great Hotel, Great Location »

    This Best Western has everything you need for a great stay in San Antonio. Great comfortable suite rooms, great breakfast too! The indoor pool was a great way to beat the heat, my daughter really enjoyed it. The hot tub was wonderful after being on my feet so long. Just a short drive into downtown, it was affordable, and clean and quite.

    5
    « Room was comfortable »

    Although there was renovation work going on, the room was good. Especially the beds were clean and comfortable. Breakfast was good and they did refill, so overall a positive experience. Express Check out was useful.

    5
    « Great Hotel for Riverwalj and Surrounding »

    We just spent 2 nights at the Best Western Alamo Suites. As mentioned in previous comments, there is a current remodel occurring, but this is a definite benefit. It will be beautiful. The room is already very nice. We had a suite, and it suited our needs well: 3 adults,2 teens, 2 year old. Breakfast was good and fresh. Central location to everything. Price was spot on. But the best and most notable part was the staff...they truly are dedicated to making guests feel at home.

  • 1
    « Best Western...NOT!!! turned out to be WORST best western »

    This was my second time here...because the first time was a great experience. .. SO.. I reserved a couple of months back and asked for 2 beds... Upon my arrival I was told I had a bed and a sofa bed..hmmm..I was a little bothered by this but went along with this because the guy explained I could talk to manager in the morning and as people were leaving I could request a room with two beds..I had no choice but to do so... AND THEN I slept on it ...very thin pad..u could feel every spring! I woke up with sore neck and shoulders so the next morning I complained and asked for a real bed since I asked for this in the first place..I was told by management they were booked but she offered 2 extra blankets to use on mattress.. My friend who was not pleased with this answer complains again and we are told by the manager we could leave if we would like... now we were in San Antonio for a festival, there would have been no available rooms by 12 that afternoon...so we stayed.. I can assure you that all 3 of us decided that we will never ever return...we also work for county in our city and have a huge networking system...they will all be warned against ever staying at this Best Western...

    5
    « Made our trip better »

    Even though they were remodeling it was clean. Staff is super friendly. Breakfast is good. Celestina was the most helpful person. Even her waffles she made us tasted better. All amenities of downtown San Antonio are close by. Best value for the money. Would have easily paid over $400 a night in San Francisco for same hotel.

    4
    « Vacation »

    It was a very clean and well kept hotel the staff was very nice . It was a beautiful place to go and visit Texas is so hot and the Alamo is amazing it's a must see . The river walk is one of the best places bc it has everything all in one place. There are so many different food and shopping places all in walking distance to.

    5
    « Great Place »

    It was an amazing stay. Staff is friendly. Janice from front desk helped guide us for fun activities for our kids.We enjoyed the waffle with the Best Western logo in it. Stay was just comfortable. I will go back when back in town.

    4
    « Nice stay »

    Took the kids on a mini vacation this past weekend and spent the night here and we were very pleased.. The room we stayed in was newly renovated so that was great. The room was big and clean. They have an indoor pool which is great and the desk clerk at check in was nice and friendly!

    4
    « Good hotel, bad area »

    The hotel doesn't present well from the outside. It's in a bad area and the driveway to the hotel is small and difficult to navigate. The indoor pool needs better ventilation. Aside from that, the staff is incredibly polite, friendly, and professional. The room was clean, had all of the amenities promised, and was large enough. The breakfast options were great. Plenty of choices.

    5
    « Amazing experience »

    I have stayed there for over a week the room was clean and big. The staff was so friendly. The gym has weights which was a big thing for me. So close to the river walk. The parking lot is big I didn't have to worry about finding a parking spot. The breakfast is good there are 3 waffle machines so I didn't have to wait forever like other places.

    5
    « AMAZING HOUSEKEEPER »

    My son got sick during our stay and vomited in our room on the bed. As I was about to go to front I ran into Eugenia. I explained what happen as I reached for the sheets. she stated she would clean for us. That as just amazing.

    5
    « Great Experience. Excellent Staff »

    Went on a 4 day 3 night vacation to San Antonio Fiesta Texas. We booked a room for 4 kids 2 adults. Got a great deal 2 QBDs and a sleeper sofa. Accommodated our family perfectly. Plus they had free continental breakfast. The staff was just amazing. Celestina, was such a wonderful lady...she made awesome waffles for everybody! She was such a pleasant person to talk to and was sooo attentive. Our room had a microwave and mini fridge which was perfect!!! The Housekeeoers were also wonderful. They have an indoor pool nice warm water which a baby n toddler enjoyed to the max!...we enjoyed the whole experience sooo much that every time we go to San Antonio we will be booking here again! It's so close to all major attractions n the manager is sooo helpful and kind. There's also a kennel across the street for those who wish to take they're fur babies along. It was simply more than we expected. Thank you to All the staff!

    5
    « Great staff »

    Best staff very friendly. New remodel. Has large king rooms. Indoor pool and hot tub. Very close to the river walk and Alamo. There is a doggie daycare right across the street that does over night boarding wish we wish we had known but will remember for next time.

  • 5
    « A Pleasant Surprise! »

    We were desperate to get off the highway after battling stormy weather and gridlock in Houston. Called Best Western's toll free number and asked for something just off I-10 and he booked this facility. Wow! Yes, it's an old hotel but it was just $106 and we had TWO King beds and a pullout queen couch and it was clean. Definitely a family-friendly place and a short distance from the Alamo with access to shuttles, etc. Modest breakfast included. Sarah at the front desk recommended several eateries, all within easy access. Great bed and RIGHT off the I-10. No complaints!

    4
    « Would return without hesitation »

    Great sized room, really spacious wardrobe plenty of storage. Tea and coffee facilities along with a fridge and microwave. Lovely pool perfect for a quick swim disappointing it does not open until 10am. Breakfast was plain and simple but plentiful really lovely lady maintains it. Can't fault the staff they were lovely to deal with. Would not hesitate to recommend the hotel for comfort and cleanliness.

    5
    « Great night stay. »

    My husband and I got a hotel room here for one night while we were waiting for on a rental house. Hotel was clean and cold. Just how I like it. Indoor pool looked good. And they had a lot to offer at the breakfast the next morning. Very pleased with this hotel.

    5
    « Great value, sketchy location »

    The parking lot in the rear of the motel was the only negative I encountered at this motel. Passing the cleaning ladies each morning, I was greeted warmly. As I entered the breakfast area, I could always count on being greeted again by each of the workers there. The counter workers were efficient and pleasant.

    1
    « Save your money »

    Located in scary part of town. But most of this town seems scary. Doesn't look anything like pictures. Noisy with kids running wild. Hard to get to and over priced. Electric didn't work in bathroom. Only saving grace was the front desk staff seemed nice

    4
    « Great Hotel »

    We booked two days and liked the room and staff so much we stayed three. The rooms are spacious and quiet. There is great water pressure for the shower. The beds are very comfortable. The rooms have been remodeled. The coffee is good. They include breakfast of cereal, toast, juice, pastry, fruit, and yogurt. We were close to everything we wanted to do in San Antonio. The parking is free.

    5
    « Great hotel »

    Hotel was great especially staff.Front desk agent Jose was very helpful in direction to nearby attractions and took care of our all hotel needs.Hotel was very convenient to local attractions and my business meeting.I highly recommend this hotel especially for the price I had paid.

    5
    « Great Hotel »

    We were on our anniversary vacation, and selected this hotel not knowing exactly where it was. It was readily accessible from the interstate. There aren't very many eating places close by, but you can order from several delivery services. The rooms are nice and comfortable. We had a suite that had been newly renovated. Staff are friendly and helpful. Parking is good. If you want to take a tour in the area, have the desk clerk, Sarah, set it up for you. It was wonderful not to have to try and find the places, and then find parking. We let the driver take us all over, and we sat back and enjoyed the ride. San Antonio has a lot of history to tell.

    5
    « Nice room at a fair price »

    We always stay at a Best Western when on short trips, when we can. We have found all of them to be nice, clean rooms at a fair price. The Best Western Alamo Suites was no exception. The hotel was very clean and the entire staff was very friendly and helpful. A great value for the price.

    4
    « pleasant »

    the 1st and 2nd floors have been renovated while work continues on the 3rd floor. over all a very good job was done and looks very good. some of the wallpaper was not sealed, but I'm sure they will catch it. breakfast had waffles, but no hot eggs and meat. overall not bad. the b/r service very good. with the work being done on the hotel, I feel they should be able to upgrade to a plus. the internet was somewhat slow and the outer grounds require better clean-up and care. location is not the best, but the bus service is very close. you could walk to the river walk.

  • 4
    « Close to Downtown »

    Hotel is very close to downtown which makes it very convenient. However, parking is very limited, and at night the area feels are little unsafe. Room was big with two queen beds and a sofa bed. Sofa bed mattress needs to be replaced asap. Queen beds were great. Room had a small balcony which is very nice. Continental Breakfast was great, waffles, yogurt, oatmeal, coffee, fruit, cereal, bagels, great, great, great breakfast. Wi-fi was easy to connect. In-door pool is a nice amenity, which we did not get to use. Overall, I liked it and I think I will stay there again any time. The room was big enough for my family of five. Two adults and three kids and everyone had a bed, except the sofa bed was in terrible shape. I will recommend it any day.

    5
    « excelent kind family service »

    I was like a 20 years out of practice speaking english,Eduardo at reception, makes me feel like if no time passing, Celestina at Breakfast Room was extremly kind. really I feel like I was at home. the best experience I had in my trips till now

    3
    « Not bad »

    Visited with the family during Xmas time, spacious room in a good location. Easy parking and friendly staff. Really poor choice of breakfast no hot choices (cold boiled eggs are not a hot option) so we couldn't count on the breakfast. Swimming pool was not really clean and there was too much chlorine but it is a good size. First time at a Best Western hotel but not impressed.

    4
    « Nice Hotel »

    Good hotel.. good location.. Nice room.. good Breakfast..free parking.. no problems... had a good time.. lots of ice.. nice lobby.. close to Riverwalk.. good TV.. the Staff was very nice and helpful..

    5
    « Good night's sleep »

    My family and I often visit San Antonio. We love the culture and historical aspects of the city. We always stay at a Best Western and have a great experience. This time was no different. I enjoyed the stay. Spacious room. Comfortable beds.

    5
    « AWESOME experience »

    The Best Western Alamo Suites was comfortable, clean and safe. The mattress was amazing. The staff was helpful. The hotel is centrally located to all the great places we wanted to visit: 8 min to the Alamo and River Walk, 5 min to the Market Square, 14 min to the San Antonio Zoo, 12 min to San Jose Mission. Wonderful experience. We will stay there again

    4
    « Good Location »

    We had a last minute trip to San Antonio. This hotel was close to all the activities and was nice and clean. The staff was helpful and friendly. We had a great time and enjoyed relaxing in the hot tub in the evening.

    4
    « convenient »

    We were visiting the city and felt safe and secure in the BW. The town sort of scared us but the convenience of shuttles and close to highway helped us feel safe. The staff was helpful and made our stay a lot easier. We started with Hotel.com and had an awful first experience in San Antonio but call the BW line and was pleased with the outcome. Best choice we made was to not go with the Alamo Suites that was suggested by Hotel.com that had roaches and stained sheets and ended up at Best Western.

    3
    « Disappointed in location »

    I booked this hotel with the most important criteria being cleanliness, price and distance to the airport, Alamo, Riverwalk, etc. When I called to inquire about transportation I was told there was a trolley "right behind the hotel." The price of the trolley was very reasonable and, knowing Best Western as being generally clean, I decided it sounded perfect. Our first morning we were given directions to the trolley: "walk to the corner, go right, walk to the next corner and go right again - the trolley is right there." What the people at the desk failed to mention was the blocks were VERY long - had to be at least 1/4 mile - and the area was extremely desolate. The hotel is surrounded by warehouses which were all closed on the weekend so there were no people, no cars, no houses, etc. As we were walking I noticed there were also no street lights. That meant we would be walking back in the evening in total pitch darkness. When we finally reached the trolley stand we found there was no trolley due to detours from road work. We took a city bus that cost a couple of dollars each and took about 10-15 minutes to get to the Alamo. If we ever return to San Antonio I'd definitely stay closer to the main part of town. Even though we used Uber (much cheaper than their taxis) the trips did add up. The hotel was clean, the room was comfortable, the price was reasonable so, if you have your own car, I recommend it. Otherwise, be prepared to either walk for miles (which we did anyway - the city and Riverwalk are amazing!) or call Uber.

    5
    « Hotel Stay »

    This stay was awesome. The staff were great and very helpful. Good place of choice. Not to mention it is down town and walking distance from a few things. My child and family enjoyed the breakfast and the area of seating. We also enjoyed the pool. I loved that there was free parking as well, you don't find that as often when traveling out of town.

  • 4
    « Older property, going through renovations, within walking distance to downtown. »

    Our room was clean, however, next time I would prefer a room away from the street. We were in room 202, on the street directly across from a dog grooming and kennel facility. Not bad at night, but barking begins early in the morning and occurs throughout the day. If you don't mind walking 1 mile or so, then this hotel is conveniently located to the San Antonio downtown and Riverwalk area. We enjoyed our daily walks. There is a lovely place nearby for an upscale breakfast, Guenther House (Pioneer Flour founders)

    5
    « Excellent! »

    The staff was friendly. The hotel was clean. The breakfast offered was well kept. Facility was under construction but they kept the noise and debris under control so it didn't interrupt our sleep or stay. This hotel and staff were very professional. I would stay here agin.

    4
    « Tiffany at the Front Desk was Amazing!!!! »

    My business partner in I checked in around 9 or 10 pm after the run around at the airport trying to get a rental car we just decided to get a uber to the hotel. We walked in and Tiffany was our first point of contact with a welcoming Good evening and a smile on her face. Me being in the hotel industry for 10 plus years running high level 5 star 5 diamond establishments. I Give Tiffany an A+ and would want her part of my team. Thank you for the Hospitality! We stayed in 119 Thank you Garrett Schultz

    4
    « Nice people »

    Went to SA this weekend. My wife booked a room at a different hotel. We got there on time and they gave our room away. Then they offered to kick the guests out and give us our room back ( in the middle of the night). Then he let me look at a different room. The door was open to it, holes in the walls, no light bulbs.....I promptly left and went down the road to best western. Eduardo was at the front desk at the time. He was extremely professional and very nice. He got my wife, baby, and myself a room right away. The next morning Janice got us into another room even though we didn't reserve one. The people here are very helpful.

    1
    « Ms. »

    The lady at check was rude and hateful. Check in was after 3 . all maids were on break at 2:30 when I tried to check in. I had been stranded on the freeway, they would not let us have a room, finally at 3:00 I went in again and was told sorry maids arrived late! They had all been on break about 2:30 when I tried to check in the second time. Lots of construction, noise, breakfast was not good. I tried to report it and was told it was a franchise and they could do whatever they choose to do . I would never, never go back!

    5
    « Excellent stay! »

    From arrival until check out, all staff was very friendly and courteous. We loved the full breakfast in the mornings and being able to relax and enjoy the indoor pool in the evenings. Very comfortable, nice and quiet property! Loved it!

    5
    « Vacation--passing by »

    Very nice stay. Had the suite with king beds. Not used to that in California. Breakfast was nice with Texas shaped waffles. Beds were comfy. Everything worked good. Room was clean. Staff was nice and busy. Was there during construction.

    4
    « Pleasant Stay »

    We were in town for a Bowl Game at the AlamoDome. The hotel was easy to find, and it wasn't far from Market Square. We were able to take advantage of the indoor hot tub and pool - nice features. Breakfast was good. The hotel was quiet, clean and comfortable. Our room was handicap accessible, so the bathroom layout was a little unique, but it served its purpose. The front desk staff was very helpful and went out of their way to help us with transportation arrangements. I would be willing to stay here again when visiting San Antonio.

    5
    « Great location and free hot tub! »

    The staff were friendly. They upgraded us to King for free. The location was great too because we could walk to Alamo (30 min walk). The spa and pool were included and were enjoyable after a long day out on the town. Breakfast was ok. Construction workers were annoying.

    3
    « Quiet, comfortable and economical. But not real close to Tourist sites Downtown. »

    This location is probably too far to walk to the tourist sites downtown for most folks, but public transport is readily available. Having said that, our experience is that the rooms are quiet and comfortable. They provide a very nice light breakfast with waffles, juice coffee, cereal, hard boiled eggs, instant oatmeal, etc. Staff is efficient. I would stay again. Very economical. Only negative is that at the time they were undergoing renovations - the smell of cleaning agent was rather strong.

  • 4
    « Large Room, Indoor pool and fair breakfast »

    We picked it for reasonably priced week after Christmas/over New Year for our family of 5. The room was very nice for 5 - with full fridge and microwave. Indoor pool was nice and hot tub was warm. Walked downtown several times - not picturesque but fine. Staff were friendly and helpful. Breakfast was good, but could get crowded.

    4
    « NICE BIG ROOMS, TERRIBLE BREAKFAST »

    Nice big room, rather small indoor pool (whereby 5 people in is already crowded) but not very clean. Staff is friendly and polite, on-site parking available but no security or cameras monitoring.. wouldn't walk around the area as we didn't feel very safe. BREAKFAST IS TERRIBLE!! So if you have kids and you count to be able to eat ..well bad surprise!! If you try to go after 08:00 (breakfast is from 07-10) you'll hardly find anything as they don't seem to be replacing things (and we waited 45 minutes waiting) and a nice cold coffee. No variety, poor quality food, no cook breakfast apart from hard cold boiled eggs!! inedible muffins!! If all you need is a nice spacious room this is for you, if you are a family and want to feed your kids is the wrong place

    5
    « Weekend In San Antonio »

    Our experience at the Best Western Hotel was very nice, the room we stayed in was recently renovated. The room was very clean, comfortable and accommodating. The staff was welcoming & friendly during the entire stay. The location was convenient to the Riverwalk and other popular sights. The trolly is within walking distance and convenient transportation to take to the Riverwalk.

    3
    « Good value »

    The hotel is not in downtown, but it's fairly close. I wouldn't walk after dark though as there are some warehouse type buildings and too many dark corners. It's a short car ride away from the Riverwalk though, so that was nice. This is a great hotel for groups of friends trying to save on money and/or families needed extended stays. The room is equipped with a sofa bed and full size fridge and microwave and a BIG closet. Definitely can see a family of 4 or 5 staying here because double rooms come with 2 KING beds, plus sofa bed. Indoor pool a plus, but unavailable during our visit. Would stay again if I'm traveling with a large group.

    1
    « You get what you pay for »

    I was not very satisfied with my stay. The room was weird to start with the bathroom in the middle of the entrance/living space and bedroom. In addition, the carpet had stains and the couch/chair as well. Part of the couch was ripped. The toilet had its own little room, which was super weird as there was a door opening to the bathroom but an open doorway to the bedroom. We called for a different room, but was told that they were no other rooms available. The area isn't very nice either - it's close to Riverwalk and Alamo and downtown, but I question the safety in the area. If I knew, I would have paid more for a better hotel in the area.

    3
    « It's being remodeled »

    I stayed here with my husband, sis in law and niece on Nov 27th and again on Nov 30 because my husband had a late flight in and we had an early flight out on Tuesday. My sis in law., niece and I got there about 2:30 but we weren't allowed to check until 3. The room is huge, we had two king size beds with a pull out couch. There was a full size frig plus microwave. The furniture is outdated so hopefully the renovations are all good. The area around the hotel isn't the nicest tho. We walked down the block to Guadalupe st then right to Flores to catch the bus downtown. 3 women walking alone during the day felt dangerous so I wouldn't recommend this at dark. The hotel is under reconstruction and it needs it. Paint is peeling in areas, and the room we had on Monday night the bathroom door didn't lock. We only had the breakfast on sat morning since our flight was so early on Tues. there were waffles, oatmeal, yogurt. Since we left so early Tuesday the lobby is locked off so we had to knock on the door leading to it by the elevator and someone came and got our keys. When I asked for my receipt she wouldn't let me enter in the lobby so I had to wait by the elevator for her to bring it to me so was because of the neighborhood we were in?? Every time that we've been in San Antonio we had always stayed at the Best Western Sunset Suites. Should have done it again

    5
    « Great place to stay »

    The Best Western Alamo Suites is a great choice to stay while visiting the Alamo, and the other great places to visit in the San Antonio area. It is located within a comfortable distance to the river walk also.

    4
    « Thanksgiving getaway »

    Had a great stay again. Check in and out is smooth. Even though remodeling going on in the first floor, things were good. Free parking and pretty good bfast. 3 minutes from all dtown attractions. Have stayed three times and will do it again cause it's best place for the price.

    2
    « Under Construction »

    Much to our surprise the whole 1st floor is being remodeled. Our room was on the 3rd floor so we thought we would give it a try. We stayed gone during the day so we weren't bothered by the noise. The free breakfast is ok if you aren't a carnivore. Waffles galore in the shape of the great state of Texas. No meat in sight. Over all it wasn't a bad hotel and the price was reasonable.

    1
    « WARNING TO FELLOW TRAVELERS: THIS PROPERTY HAS A SECURITY PROBLEM »

    I feel compelled to warn fellow travelers away from this property until such time as management corrects known problems with their security. I stayed at this property on 11/11 and unfortunately my car was broken into around 10:00pm. Another hotel guest witnessed the break-in and with security cameras everywhere catching the criminal should be possible. The MANAGEMENT, however, appears to be completely indifferent to hotel security and I learned from the San Antonio Police Department that the cameras protecting the property are basically useless (grainy pictures from old equipment). The property has been advised of this fact as there have been other incidents at this location. The property management has chosen to do nothing about this. After I cleaned up the glass and taped the rear window I parked my vehicle directly outside the managers office as a second break-in is now even easier. An hour later I hear from my room above a drunk staggering around the parking lot and when I looked out the window he was leaning up against my car. I dashed downstairs to shoo him away and banged on the managers window to alert her of this new threat. She came to the door and said " I have work to do, you can't expect me to watch the cameras and provide security." So if the hotel management can't be bothered to notice someone in their parking area breaking into cars or wandering around drunk....and the cameras really don't work.....then fellow travelers you are at risk. The Police suggested that other properties nearby have much better security, so I recommend you pass over this Best Western Alamo on Laredo Street and stay elsewhere. I have reported this situation to Best Western Corporate and they will be investigating. Total damage to my car....$2,200. Do yourself a favor and stay elsewhere.

  • 3
    « Okay »

    This hotel was okay. Usually expect a little more from Best Western. Wish there were a bigger selection of hot items for breakfast, but what they offered was okay. There are balconies outside some of the rooms with parking along side the building. I feel as though the parking could allow potential break-ins. It would not take much to stand on one of the vehicles to gain access to the balcony and rooms. It left me feeling a little unsafe.

    2
    « do not forget anything »

    Overall the hotel is decent. You get waht you pay for. However, I am unhappy because, i have forgotten a small wallet with credit cards and money in the bed. Few hours later, i came back and nobody found it. The most imporatnt is that the manager did not come back to me, altough he promised to do so,.

    5
    « Very reasonable rates, »

    Hotel is located on west fringe of downtown. The rooms are very large and comfortable. The area around the hotel is unsafe to walk at night as it is near crime ridden housing projects. Access is controlled and safe. Hotel is fairly new. Breakfast was very good. Indoor pool is great for winter visitors with kids.

    3
    « Susan's review Rm 110 »

    1.bath sink stopped up 2. bath seat loose 3. food/cereal under tv stand 4. imp messages not forwarded from front desk 5. domestic disturbance noise in adj room middle of nt Overall value was good for price and location this was our 3rd stay at this location in past 5 yrs we like this location close to downtown and markets we signrd up for your rewards program while there We would consider staying at this location again next visit to San Antonio

    5
    « CONVENIENT LOCATION »

    There is a shuttle to downtown San Antonio available a couple of blocks away which enabled us to skip renting a car on this trip. The pool was a nice temperature and the hot tub was great. The bed was very comfortable - we reserved a double king suite. My suggestion would be to hang the TV higher on the wall because the view is blocked when sitting on the couch. We enjoyed our stay so much.

    5
    « San Antonio vacation »

    This Best Western is excellent for the money, short drive to the Riverwalk and activities. We enjoyed our stay and would recommend it to all. This was our 2nd stay at this location with two different groups of family members.

    3
    « BW Alalmo »

    The hotel has been around a while. The price however was in keeping with the quality. A shuttle service to the Alamo would have been helpful. It would save parking costs. The shuttle service would have been extremely helpful for out of town people who are not familiar with the area. The one way streets caused confusion.

    4
    « Great location close to city »

    Older hotel and area but close to city and attractions and easy on and easy off interstate. We stayed 5 nights and were able to enjoy the morning breakfast, could have used more protein (meat), but in the small space provided it was good and the attendant nicely took care of each and every individual like it was her family. The girl at the front desk in the morning was very accommodating and had a lot of knowledge about her job and the area. The night guys needed to gain some of her knowledge! Maids were not seen but all was taken care of quietly and efficiently. Maintenance on some minor things need a little more attention, like light bulbs, a desk drawers sticking, etc. ! Mattresses could use some attention and sheets need to fit better!

    3
    « Only average, not above expectation »

    This is my first review on Tripadvisor. And I must say I am not very happy with the hotel.I went with my family for relaxed vacation to San Antonio. We wanted to see Sea world. I found a very good review about this hotel and as it is nearest to downtown, I booked it. But hotel was not very special and I found it average. We have taken 1 king bed room with patio. Patio is of no use as there was no view and trees were all over. I was not able to even stand there. Breakfast area was small and not enough to accommodate all guest. So complimentary breakfast is not adding much value. Housekeeping staff was all non english speaking. I request to clean my room in morning, but they never turned up. When I was back at 3 PM it was like that. I called them again to clean it and a housekeeping lady comes who do not know English. It took us 10 mins for us to tell her that where we want a cleanup. How can you have a staff with non english in US??? I paid almost $90 per day for hotel but I think it is not worth more than $70. The only good thing is its location which is closer to downtown. My personal suggestion is look for other options. You can book it only if you do not have other options.

 

Getting to the hotel ...

All directions
·From: The east. Merge onto I-10 West, then merge onto I-35 North/I-10 West/US-81 North/US-87 North via Exit 572 towards El Paso/Austin. Keep left to take I-35 North/I-10 West/US-81 North/US-87 North towards Austin. Take Exit 155A towards South Alamo Street/TX-536-Spur. Turn slight left onto South Laredo Street. The BEST WESTERN Alamo Suites is at 1002 South Laredo Street, San Antonio, Texas 78204-3212. ·From: The west. Merge onto I-10 East. Keep left to take I-10 East/US-87 South towards Austin. Take Exit 155A towards South Alamo Street/TX-536-Spur. Stay straight to go onto South Pecos-La Trinidad Street. Turn left onto TX-536 Spur/South Frio Street/South Alamo Street. Turn left onto South ...

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