BEST WESTERN Hotel Salisbury Plaza,  Salisbury

3.0/5  - based on 146 guest reviews.
1735 N Salisbury Boulevard, 21801-3330, Salisbury, United States - See map
+1 410 546 1300 +1 410 546 0370

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 147 traveler reviews
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Welcome to the BEST WESTERN Salisbury Plaza. Our pet-friendly hotel located in Salisbury, Maryland offers business and leisure travelers an opportunity to enjoy a comfortable night's sleep. Our hotel offers smoking and non-smoking rooms with microwaves and refrigerators, outdoor seasonal pool and a great breakfast each morning. Need to stay connected to the office? Guests will enjoy the fast speeds of the high-speed wireless Internet. Our hotel is located in the heart of Salisbury, MD. Take time to enjoy the hidden treasures of the Delmarva Peninsula. Take an opportunity to walk the campus of Salisbury University or University of MD Eastern Shore. You can catch a game with the Delmarva Shorebirds, a Baltimore Orioles affiliate. We invite you to take a stroll through the free Salisbury Zoo, Pemberton Park or the Trails by the Henry S. Parker Athletic Complex. Everyone enjoys fun in the sun. Don't forget to stop at Assateague Island to see the wild ponies or walk the Boardwalk in Ocean City, MD. Our hotel team is awaiting your arrival. This Salisbury, MD hotel is close all major businesses such as the Peninsula Regional Medical Center, Pepsi Bottling Plant, Jubilant Cadista Pharmaceuticals, Inc. , Perdue Headquarters, K & L Microwave, Tishcon Corporations, Delmarva Power and Northwood Industrial Park. Those are just a few of the businesses that Salisbury, Maryland has to offer.

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Room 1

Guest reviews


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based on 147 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
38
Verygood
 
19
Medium
 
28
Poor
 
26
Horrible
 
36
Business Business 23
Couples Couples 24
Family Family 43
Friends getaway Friends getaway 24
Solo travel Solo travel 24
Cleanliness
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Sleep Quality
Value
BEST WESTERN Salisbury Plaza,Salisbury
  • 4
    « Nice, handy little syop »

    Very nice comfortable Best Western. Surrounded by food options ( Denny's, Waffle House, Hardies) A welcome break off the road. The in house breakfast is also available, of course, tho it was a bit on the sparse side by the time we arrived.

    3
    « Staff could do better »

    We found clothing and the remains of liquor packing in our room when we entered. Who knows what else wasn't cleaned properly. Door did not seal well. We did not have the breakfast. Check in and check out were fine.

    5
    « Best Western Salisbury Plaza »

    This was a very nice stay at Best Western Salisbury. The breakfast, the rooms, and the staff were all on par. I like the way the front desk staff greets me at check in and helped me with recommendations. The hotel is close to the mall and restaurants which are all down the same road. It was a good location and I have always loved the Best Western brand.

    5
    « thanks! »

    My stay at the Best Western in Salisbury was great! Ms. Edith and the other front desk agents were very kind, respectful, and helpful. The rooms were clean, updated, and fresh. The check in and check out process was smooth, and the atmosphere was at this hotel is very homey and warm. The breakfast was wholesome and perfectly suited to my vegetarian diet. I enjoyed my stay at this property, and I look forward to staying again when I get the chance.

    3
    « OK for one night »

    We were passing through on our way to vacation and needed a place to stay to break up the trip. Room was clean and staff was friendly. Breakfast was okay. DIdn't seem as nice compared with other Best Western's that we have stayed at before.

    2
    « visit for a weekend event »

    We have stayed at this hotel many times in the past for the Seagull Century Bike Ride, and always enjoyed our stay. In the past, they decorated the lobby, gave out snack bags, and always treated us well. That was NOT the case this time. The charge for this event was almost double of the last time - $200. The rooms were very run down, and while the staff was helpful, there wasn't the interest we have seen in the past. The HVAC unit was hardly working and couldn't take care of the humidity needs of the room. We were very disappointed and will not stay there again .

    2
    « Not if you can find another room »

    Spent one night here and that was more than enough. More of a low end motel. Staff was friendly enough, breakfast was adequate but overall I would not stay here again. I was a bit creeped out by the place.

    2
    « A Complete Disappointment and Not Worthy of the Best Western Name »

    When staying at a Best Western, I usually expect a clean, modernized room that comports with its standards as good value for a mid rate hotel. The Salisbury Hotel failed. When I arrived there, the door was partially ajar with an extension cord being fed to an outdoor area. It made me wonder who may have been using it before I showed up. The bed was uncomfortable, the sheets were poor and like a lot worse for ware. The breakfast was about as basic as you could find with the pastries being stale although the coffee was ok. If I were Best Western or for that matter the owner of the hotel, I would demand a change. The telephones which were from the 80's or 90's seemed dirty and the overall experience was disappointing. I am sure you can find a comparable hotel at about half the price in Salisbury.

    2
    « overnight stay »

    location was very good for us but the hotel was very disappointing,Had to push door open with shoulder to open it. The sofa felt damp when sat on and the room it self smelt like it needed airing, the bathroom door didn't close either.

    1
    « Rethink staying here »

    Stayed here from 9/21-9/23 (2016)...check is was the only part productive. Room had flies, sheets were not clean, dust filled light fixtures. If you plan to stay here to rest, think again. There were loud fights, name calling, profanity, people not respecting others trying to get rest, management did nothing when bought to their attention. If you can avoid this place, would advise to do so.

  • 1
    « Worst Best Western Ever »

    Go to another Best Western if available. This is one of the worst locations that Best Western has. The staff is not very friendly and not welcoming. The door did not work and the pool was dirty and unsanitary. The water pressure for the shower was not that good. At breakfast they did not want to replenish eggs and sausage gravy. I asked and was told it would take an hour and a half to make them. Of course I never received them. And the cranberry juice was sour and nasty. I am very upset about this Best Western. If you can avoid this location at all costs. It cost me a $110.00 and it was only worth $60.00.

    5
    « We love Best Western hotel in Salisbury, Maryland »

    Thank you to Mr. Patel, Miss Edith and Megan for your kindness and hospitality. You always serve us with big smile, kindness and punctuality just like we were your family. We forgot our check book in the room and Mr. Ahmed Patel mailed them to our home promptly. You are the BEST. See you in 6 week, Love, Mattie and Mimi

    1
    « AVOID THIS DUMP »

    I made my reservations months in advanced and I when I got to the hotel there was another patron who was getting a room at the same time I was. This patron did not have a reservation at all and was quoted a price oft $79.00 dollars for the night. My price was $185.00 with the reservation. I asked the manager about an adjustment but was told that the rate I was quoted was the rate. I asked could I cancel that reservation and just get a room like the person who just walked in, did I was told that if I did not honor my reservation that I would be charged for the room at the rate of $185.00 for the 1-night stay. So I took the room, now paying that rate was bad enough but the worst part is the hotel and the room was a dump. I would have been better off going to the Budget Inn across the street. Now I was in a group of 14 people and the manager would not give us an adjustment at all. Even though we all witnessed the patron who walked off the street and got a rate of $79.00. AVOID THIS DUMP AT ALL COST THERE IS A BUDGET INN ACROSS THE STREET.

    4
    « Pleasantly suprised! »

    Some of the reviews made me weary, but we were very pleased with our 1 night stay. The room and the pool were clean. Sunday morn breakfast was decent, but very crowded. Price was great compared to everything else I found for one weekend night. A little far from the beach (40 min), but at least it was a straight shot and easy drive.

    3
    « Nothing special! »

    One night stay. Screwed up reservation and finally got a 2nd floor room lugging luggage up two flights. Convenient parking. "Breakfast" included! Located in business area of the town. Convenient for things we were doing in the area! Reasonably priced, but not especially a great visit!

    2
    « Loved that Auto Mall...NOT »

    This place had the worst location. We booked there because it was the middle of the night. We were totally raped on the price considering the beds were super uncomfortable and the room was extremely uninsulated. Other customers must've stopped outside of our room to converse. I felt like they were barging in it was so loud. And they were speaking in a normal tone of voice. The location was horrible it sit amongst a huge auto mall. Felt more like we were staying at an industrial park. It was more of a $75. Rental not a $265.00! At least it was clean. All except for the swimming pool, which was the size of my living room and had a film on it.

    1
    « nightmare »

    I booked this hotel thru hotels.com at the last minute. We were travelling from NJ via the ferry to Lewes DE. Since we decided to stay overnight close to OC MD this hotel has the lowest price and an availability. Hotels.com was so kind enough to assist me in changing my original reservation to a king bed and it was $16 less infact. ??The nightmare began when we arrived almost 9 pm and the lobby door was locked. As Iwas leaving, the receptionist had the door unlocked something like you get into an apartment main entrance and you need to get a permission toco e up kinda thing. The checking in was alright..Mind you I am more frequent at holiday inn, and the staff is always awesome and friendly. As we proceeded to the room and its kinda like a motel set up where you get into your room from the parking lot area. In front of the parking area is an abondoned building, dark and looks scary...I asked myself what did i put myself into? When we arrived to our room, the key card worked alright but the door wont open. My hubby have to do it a few times until it opened up. The room looks clean, there is a smell seems like someone have occupied it for a while. I checked the sheets and mattress and appears to be ok. Bathroom and towels ok so far. There is small round table and 2 chairs and a work desk and an ac closet for clothing. We proceeded to drive about less than a mile maybe where there are restaurants as per suggested by the front desk. We went back to the hotel or motel around 1100. After an hour in the room we noticed the AC was making such a loud noise almost like you are on a boat. We decided not to ask to have our room changed since we were so tired from the whole day activity and wore earplugs. The whole night was a disaster. The bed was sooouncomfortable that until now my back is still sore. That ned needs to be thrown out already. I figure it maybe the same situation even if we asked for another room. By 9 am we woke up with about 2-3 hours of sleep. I called the front desk and told them of my situation and discoveries.And she kinda brushed it off and answered another phone call and left me waiting. There is free continental breakfast which we didnt get the chance to take as we were already che king out by 10am and breakfast is only till 10. I told the lady who checked us out and suggested about tali g to the manager but is mit available and gave his card for me to call. I told her about our night, the comforter has a big stain that looked like blood orurine or something, thats located on the inside part, thats why i didnt see it when i pulled the sheets to che k upon getting in the room. The lady also told the supervisor of their housekeeping about it and i also showed her two pictures, one of the dirty stained comforter and towels with paint stain, which she was aware. Really? You knew and you still put it out for use? I did call hotels.com and reported all this and will call the hotel. They offered ( hotels.com) for a request for refund. Ofcourse it will take time. I definitely not not not recommend this place at all. Not safe if you rather stay by salisbury i stayed by microtel by wyndham before and its a nice place and safe area with cctv and all. They also have free breakfast.And for less. Oh did i mentioned i paid $247 for that motel for a night and as iwas checking intneir regular rate that day was $219. Really? If only i knew what kind of a place that was i would rather pay $400 and i know that place is safe and with a comfortable stay like holiday inn.

    3
    « Great stay rough start »

    It was nice and all especially Tyeshia who was my housekeeping lady for the 5 days I was there she was kind and friendly and very helpful . But at the beginning when I got there the front desk lady (didn't catch her name) told me I couldn't get my room till 3 it was 12 so I waiting 3 hrs in the lobby I had no car . And my toddler was tired from the 5 hrs of being on two plane rides to Maryland ... And I had called the night before and was told I could get a room as soon as I got there .. But turns out I couldn't so I had to sit there with my tired toddler for 3 hrs ... But beside the rough start it was a nice room and everything else went great even the check out I got my deposit and everything was fast and easy thanks to Tyeshia again ! Thank you so much !!!

    1
    « Only if desperate for a night »

    We stayed here for a night during the week, having originally planned two. The room smelled very strongly of disinfectant, to the extent that we wondered whether something very unpleasant had happened earlier. The bed was extremely narrow for two people. Breakfast was overcrowded and there was no milk. On the positive side, the receptionists are efficient and pleasant and they allow dogs at no extra charge.

    3
    « A "Double" Does Not Mean Two Beds! »

    The Best Western Salisbury Plaza is okay for the money. The rooms were recently renovated. Not everything looks new, but it's close enough. Our room was reasonably clean. The Wifi connection worked well. When I made the reservation, I thought a "Double" room meant two beds. The check-in clerk, who worked at other hotels as well, told me that most hotels classify a Double as two beds. But that's not how Best Western does it. To Best Western, a "Double" room means one double bed. Oops! Fortunately, the clerk upgraded me to a King room so that my son didn't have to sleep on the floor. The breakfast buffet is sufficient but not great. The eggs are very obviously powdered and somewhat watery. The coffee is a bit weak. There are danishes, fruit and cereal, however, so most can find something worth eating.

  • 1
    « Website pictures are deceiveing »

    This hotel should be avoided. Booked for a softball tournament-was very disappointed. We tried to leave but we were stuck in a team contract. No place for gathering and rooms were less than desirable and I am being nice.

    1
    « BLOOD SPLATTER IN BATHROOM ** CIGARETTE BURN HOLES IN MULTIPLE SHEETS.. $700 STAY AND THEY REFUNDED $76.00 »

    My boyfriend and I stayed 5 nights at this hotel. We would have left after the first night but it's summer and everyone else was sold out. The morning after our first night, blood splatter was noticed on the wall of the bathroom. I am a trauma nurse and my boyfriend is an EMT and we have seen blood and dried blood thousands of times. The housekeeping supervisor tried to undermine us and question our ability to identify dried blood saying it was rust. They said blood doesn't dry red. Are you joking ? What color do you think it dries as Purple or pink or teal ?? Then we noticed our sheets had cigarette burns in them. They would have never given us a new room if we hadn't complained so much. They then reassign us a room and the keys didn't work. We go to get new keys, and the front desk attendant acted like we were bothering him. They did say they fired him the following day. That's a start but a long way to go. We then get our second room and yet again more cigarette burns in the sheets and someone else's hair on the bathroom floor and the chain lock didn't work. Our room averaged $140 a night and the manager was so nice to credit us $76.00 .... are you joking ?? We decided that was a kick in the face and decided to contact the health department. We will also be following up with corporate and contacting orbitz..

    2
    « Bed wasn't changed when we arrived. Gross »

    We got to the hotel very late at night on our way home from vacation. When we got to the room, we realized that one of the two beds in the room wasn't even changed. Their was hair all over the bed along with little black pebble looking things. The hair was on the sheets along with the pillows. It was disgusting. We called down to the lobby and they said they would send some new sheets up to the room. It took 15 minutes before we finally got the sheets. Other than that everything else seemed to be okay. Breakfast was good, lobby was clean. We won't be going back to this Best Western only because of the hair in the bed.

    1
    « WORST PLACE EVER !!! *** BEWARE *** »

    LETS JUST SAY YOU HAVE BEEN WARNED !! THIS PLACE IS BAD.... Blood on the bathroom wall , Burn holes in the covers , Musty smelling , unfriendly staff when they didn't properly activate our cards and very rude when we asked for a room change due to someone else's blood on our wall. I will be contacting corporate. DO NOT STAY HERE ...

    4
    « Quick Visit »

    I booked this hotel at the last minute totally slip my mind, came down for a wedding. I wanted something affordable and not to far from the venue. Which I got and greatly appreciate. The staff was very helpful and I had ask for extra set upon my arrival since we would be coming into the area really close to the wedding start time. They even allow us to check into the room early. The breakfast the next morning was pretty tasty.

    2
    « Unfortunately: over priced and dirty »

    Booked here because it was pet friendly. Previous reviews were mixed, so I hoped management had made some changes after responding to other feedback. Unfortunately this was not the case. Bed pillows and couches were visibly stained,breakfast area was underwhelming with most of the food options empty and guests walking around in pajamas. We've stayed at other Best Westerns that have been amazing. This location does not meet the bar, especially for the over $200/night rates they're charging.

    3
    « Noisy! »

    This was a last minute stay because our other hotel cancelled on us when we went to check in due to overbooking. Upon arriving, the hotel did not look so great, but we were tired! Check in was quick, but we were not told where our room was, so we spent a bit of time driving around the property to find a place to park. The room was clean, but there were a lot of people hanging out in the parking lot and playing in the pool. After midnight, it was still very noisy and we could hear everything outside. Random car alarms would go off, people would yell outside our room and banging on the door. It was very hard to sleep with all the noise from outside, with no security controlling the noise level. Breakfast in the morning was horrible, so go elsewhere. I really appreciate getting a room last minute, but I still way overpaid for this place and if you have a family that likes it quiet at night, go somewhere else.

    5
    « Really great first time in Ocean City! »

    I spent a lot of time looking into hotels for my trip. They were all a little too pricey for what they were offering. This place in Salisbury is not too far from Ocean City, away from the mess you want to avoid during beach season, and really enjoyable to stay at. I'm so glad I went with this option--clean, friendly staff, safe, and probably where I'll be next year when I can stomach vinegar again!

    2
    « Wrong price for what it is »

    As one of the later teams to qualify for a 120 team softball tournament in Salisbury, we had to scramble to find accommodations for 15 rooms anywhere in the area, and this was the only that could fit us I know why Honestly, while some in our group were VERY unhappy, I would have been ok with this if the price reflected the quality of the facilities. This is a $79 budget motel. That is far below the rate charged. Old, tired, grey, broken ice machines, doors not closing properly, dead electric outlets, etc... On the positive side, they try hard to put out a nice buffet breakfast, and Megan at the front desk does what she can to make the visitors happy. But she has a tough job, given all the issues...

    5
    « Great stay »

    We stayed at this Best Western for 3 nights and had a very good experience. The room was clean and had a refrigerator, microwave, hair dryer etc. The bedding was comfortable and the shower was decent. My only complaint would be the taste of the coffee in the room, but at least they had it. The location is less than an hour from the Assateague Seashore were we were vacationing, but the hotel is located on a business route with lots of dining choices.

  • 1
    « Best Western should be ashamed! »

    Having just stayed at Best Western Iwo Jima in Rosslyn my family thought, mistakenly, that this one would be nice also. How wrong we were! The hotel was filled with, we think, ball players, who were loud and complaints to the front desk did not help. No quiet hours were observed. A motor home was parked taking up 8 parking places, while the adults sat outside, "camping"... What are you running, a camp ground or a motel? Maintenance in the bathroom was non-existent. Most plumbing, Left turn to hot and right turn to cold. Not so in this case, with a screw sticking out of the faucet handle. The toilet seat wasn't secured, a lawsuit waiting to happen and no vent fan in the bathroom. When the front desk was called, the night clerk said she would try to quiet the group of at least 30, down. At 11 pm games were still being played in the parking lot! I am a licensed Washington DC tour guide and have stayed in many nice hotels. On a scale, this hotel is the second worst I have every stayed at, the first being in Cuthburt, Georgia, which rated a zero! The rate charged was $175 and should have been $29.00 with free ear plugs! After driving from Boston and heavy traffic, a quiet bed was all we slights. You all best pass this "Worst Western"!

    1
    « DO NOT STAY HERE! »

    Sketchy does not begin to describe this hotel. We arrived with other families for a lax weekend. The parking lot is adjacent to an empty building scattered with trash. The retention pond behind the hotel is stagnant. The breeze way entrance has not been cleaned in weeks as the benches are covered in dust and the rugs are filthy. We chose not to eat the breakfast. With the conditions of the rooms, we never thought the kitchen would be clean! Our first room required we return to the front desk several times as not one of 4 keys worked. The front desk clerk finally unlocked the door with a key and stated he would bring us new key cards. I walked into the room while waiting for him. They are EXTREMELY outdated, musty, and the pull out sofa had dirty sheets on it when I opened it. I told him we couldn't stay there as the sheets were dirty and the couch mattress was not usable. He then moved us to a room with 2 doubles. We specifically booked this hotel for the king bed and pull out. The room "had just been cleaned." Upon entering this room, the carpets were dirty as they had no been vacuumed. I walked next door and borrowed the vacuum from the maid. YES, I vacuumed my OWN room. I know it was not vacuumed as the lint came up, and I could hear the sand and dirt within the vacuum. FYI - the vacuum does not fit between the platform bed and the side wall; thus I can only assume this area has not been vacuumed as long as this vacuum was purchased. You could write your name in the dust on top of the frig. The "owner" came to the pool where several families were sitting while our boys were playing. He was extremely worried the Health Dept would shut him down as we had glass by the pool. I can assure you this is not why the Health Dept will shut him down! After dinner, my husband wanted to watch the game, so he turned down he sheets at 10:45 PM to find the sheets were dirty as can be seen in the picture. They were never changed. I took a pic, went to the front desk, and asked what we could now do. Kelly, a conscientious employee, sent the pic to the "owner" who never returned her call the entire weekend. I asked for clean sheets to change the bed, and she begged me to move yet again as she felt uncomfortable with us staying there. YES, we moved again. Upon leaving the front desk, a family checked out as their room had bugs and was dirty. Found out Saturday at the LAX tournament another family also checked out as they had bugs. Our first two rooms had large flies, and our third room had dead flies. There were also small insects flying in one family's room. I cannot begin to believe this facility has ANY good ratings unless the "owner's" friends and relatives wrote them. Lastly I love the fact that the housekeeper smoked outside the non-smoking rooms between cleaning them! I will contact AAA as well to let them know this facility is dirty- lacking clean linens, trained staff, etc... AND it is EXTREMELY OVERPRICED for the state it is in. The owner told me at the pool that they were undergoing renovations. HA HA - never saw a worker, grounds are unkept, no one's room looked any different from ours. For those who need more info, the fitness center is a joke! Kelly was the ONLY employee to provide any service! One bed in our room was horrific; the other was subpar. We did not sleep well as we were all afraid of what might creep out during the night. Three weeks later, all the families are still talking about this place. The price was extremely high for this room.

    3
    « great staff »

    While a dated hotel (smaller rooms, older furniture) the beds are comfortable and the staff very helpful. This was a convenient location for our travels. The grandkids loved the pool and breakfast was standard fare.

    3
    « A little overpriced. »

    We were just passing through and wanted an overnight stop so pulled in here. Not a bad place to stay but I have stayed in better Best Westerns at a cheaper cost. However, that is no reason not to stay here as the prices in the area are about the same.

    2
    « Baseball Team trip »

    Our travel baseball team was there for the 4th of July weekend. They doubled the rates and for amount we paid I expected better. From the minute we walked in we had horrible customer service from the front desk. They messed up our reservation twice and charged us over $600 for two nights and gave us a hard time. The room smelled funny and there were ants. The area is not good either, lots of sketchy people walking around at night. One positive note, another parent asked if they could serve breakfast an hour early (6am) due to our tournament and they were happy to accommodate.

    1
    « Gross and rude »

    Room smelled of musty old socks, lady at counter was rude and could have cared less about anyone. The poor elderly couple cleaning the rooms couldn't keep up. Hair dryer didn't work, not the cleaning people's fault. Management and head quarters needs to update this place ASAP. Floor had stains all over, lord knows what it was. Will never stay there again. Left after one night and went to a different hotel.

    3
    « Did the trick »

    My sons and I stayed at the BW Salisbury to break up a long road trip. The room was clean and the pool was refreshing. Not welcome were the thugs who were circling the property several times like sharks to minnows. They tried to get into the pool area, but it was locked. They disappeared behind the abandoned building next door. I know this is a college town, but that night, it sure as heck didn't feel like it.

    5
    « Excellent »

    The staff were exceptionally helpful and they went out of their way to help me with any questions or concerns I had. The room was very clean and organized. I faced no problems with my stay. The location was convenient. I was also impressed with the various facilities offered by the hotel. My stay was exciting and refreshing.

    2
    « Long Over Due Renovations »

    Hotel has many issues, room wasn't cleaned, reservations was lost, and room had an old smell to it, breakfast was a joke, no effort was put into which so ever. Just like any hotel chain you have your hits and misses this was surely a miss......For the record I stayed in room 244, clock and trash was behind the night stand, and Im quite sure its still there.

    2
    « Poop »

    There was poop everywhere I walked in my room and there were poop stains on the walls and bed. I wouldn't never stay here again! You shouldn't either the pool was dirty and a lot of geese making noises. The cops got called next store and had a lot of yelling. Glad to help have a nice day

  • 3
    « Good staff clean room »

    To begin the girl working the front desk was extremely welcoming. She made us a pot of coffee because it was 9pm and we had been on the motorcycle all day and was cold and wet from rain! When we got to the room we were happy the room was very clean.... Tastefully decorated. Area maybe not the best but felt safe at the hotel. :)

    2
    « Could be better »

    Hotel ran out of towels. Others in our group had issues such as shower not working properly, broken towel rack, door not locking properly, a/c not working, etc. Staff were in uniform (polo shirt/pants), but appearance was sloppy looking.

    3
    « Business Stay »

    Good place to stay for the price. I would not recommend for a weekend get away nor a family vacation spot. The Direct TV service is limited. No access to NBC. While the internet service is good. Standard affair or

    3
    « No offer for extended stay »

    I would have been staying there for over 3 months due to business but was not offered any extended stay options. The front desk were not expedient about helping you and would answer the phone while you had to wait. The motel was noisy and a lot of cooking out in the parking lots with late night partying and arguing while I tried to rest.

    4
    « Travel to Agility Trial »

    Hotel is kind enough to allow dogs. They have a nice area around the hotel for walking the pups. Very clean hotel with access to multiple places to dine. Your hotel door opens to the outside but I did not feel security was an issue. I would stay here again while visiting the area.

    4
    « Dog friendly and passing through »

    Very good worth stopping. We had 2 dogs it was decent prices ok $10.00 for each dog were on our way back from Outer Banks stopped here in Salisbury to eat and sleep. Would def stop again. We are at Evolution Public House def worth stopping food excellent entertainment just AWSOME had a nice time and we were just passing through.

    1
    « Buyer beware! »

    The staff was rude and kept saying they could not help. I was told my stay would be $701 which turned into $779 in the end. I checked in before 3, not being told this was a problem or a 64 dollar charge, instead told there was an incidental charge built in that would be refunded at time of check-out even though everything was on a credit card. Pure scam. The rooms are nothing like the pictures and the police were there almost every night. I travel for business 40 weeks a year and this was one of if not the most overpriced, poorly staffed and disappointing hotel stay in many years. For you own safety and financial peace of mind, this is one to avoid at all cost!

    1
    « do not stay here »

    not worth the effort service was lousy staff was incompetent could care less about guest satisfaction housekeeping was minimal took no pride in their job i will never stay in a best western hotel or any of there affiliates

    3
    « Met our expectations »

    We booked our room through Priceline express deals ( I need to learn to not trust Priceline as much as I have in the past). The room met our expectations for a two star hotel. It was clean and affordable and had the amenities that you would expect but the room was small and workers were pounding on something in the next to us before 9:00 AM. This left a bad impression on us.

    5
    « Great Stay »

    I had a wonderful stay here at the Best Western hotel in Salisbury, MD. The breakfast was nice, nothing special, but very satisfying. The room was very clean. It was all I needed -- not over the top but it was clean and looked updated! Nice people.

  • 3
    « Basic accomodations »

    Basic accomodations and good for a short stay. The rooms open to the outside rather than a hallway - so if that's not your thing, this isn't your hotel. The hotel is older, but was clean and comfortable for my one night stay

    1
    « Awful »

    I plan on contacting your main head quarters when I return home. The room was not very clean I have picture of black mold in the tub and dirt in the corners. The TV only played 5 channels the rest of the channels were just static lines. I called for pillows they said they had no additional on site. We arrived the next morning to have breakfast our room had a sign Weekend breakfast 6-10 AM. We arrived down stairs along with other guests and were told it ended at 9 AM. To be honest if we were not so fatigued we would have left and went elsewhere. We have stayed in several Best westerns and never experienced this before.

    3
    « A little expensive for what it is »

    The good stuff .. Room was very clean , but did still smell musty . The staff was beyond nice and extremely helpful . If they were to update the property I could understand their rates . But it's very out dated and needs a good paint job at least .

    4
    « worn but clean »

    This hotel only offered outside access rooms. It was clean, but could use some tidying and repair. Trim off in the bathroom, outside door was drafty. The parking lot had trash and LOTS of cigarette butts. Dead plants the flower pots and weeds growing. it needs some maintenance. BUT, it was more reasonably priced than others in the area.

    5
    « Caring Staff »

    I was very impressed by the kindness and caring nature of the front desk staff. Edith was very helpful and the manager Amit went out of his way to help me navigate the hotel and the city of Salisbury. The rooms were clean and the breakfast was totally enough!

    3
    « Good basic stay while exploring Delmarva »

    This is a good basic room, with a decent breakfast for kids while serving as a base for exploring the Delmarva peninsula. 20 mins to Ocean City, downtown is a few minutes away, Chicoteague is about an hour away.

    5
    « Like Home »

    I love this property. The warmth of the staff make me feel just at home. They are dignified and professional, yet still very warm and caring. They paid attention to my requests and gave special attention to my special needs. I can't wait to be back.

    5
    « Hospitality »

    The staff and housekeepers were great. They made sure everything in the room was in order. The breakfast was well put together hot and the breakfast attendant was helpful with all my needs. I plan on coming back again because I was pleased.

    5
    « Great Getaway »

    I was happy to have spent my time here at the Best Westsern in Salisbury. It was clean, quiet, and just what I needed to relax and take it easy. I made friends with another couple there and the bed was comfortable.

    5
    « Clean and comfortable »

    I was very happy with the staff and the housekeepers kept my room very clean. They went out of their way to make my stay pleasant and very helpful whenever you needed anything. I will stay here again.

  • 5
    « Marvelous Staff »

    Clean rooms and they made my stay extra special and went above and beyond to make sure all my requests were accommodated. I also noticed that this an old hotel but they're going through a lot of changes. It caused some noise but it wasn't too bad since they started late enough in the day with the banging

    5
    « Beautiful »

    This property was a wonderful stay in Salisbury, close to shopping and close to the beach - half hour away. The staff was very kind and professional. I was happy to be here and look forward to going back.

    5
    « Great Hotel!!!!! »

    Staff was nice and wonderful. Newly renovated rooms that look extremely great! Great price for the best nights rest. Breakfast was wonderful. Anywhere I needed directions to the front desk wrote down the directions and they were exact. Just a wonderful experience. Will be staying here everytime I'm in Salisbury, MD

    4
    « Exactly What We Were Looking For »

    Stayed here for the night on our way to NC from VT. Nothing fancy, but the room was clean and the bed very comfortable. Including tax, the room was $70. Great water pressure in the shower. Free breakfast was perfect to get us going. No elevator, so ask for the first floor if that's a problem for you

    5
    « Great »

    I was happy to have a place to stay that would accommodate my dog and the area in the back was great! A lake with so many little turtles and tables to sit and eat. The staff was kind and the room was clean. It was nice to be next to the mall too!

    5
    « Excellent »

    I loved the new breakfast bar they had. The breakfast man was really nice. I was also happy to see that they had a little fitness center so I could get in my cardio while on the road. Housekeepers were friendly and my room was nice. I look forward to returning when the outdoor pool is open.

    5
    « So Nice! »

    I was happy to have a place that accepted my dog. Edith and Amit were so kind and they made my stay. The room was clean and the breakfast was more than enough. I liked having wifi too so I could get some work in too!

    5
    « Beautiful »

    This is a beautiful property and it looks like they maintain it well. I like the new breakfast layout I think it's a Best Western thing since I saw it added at another BW location too. The room smelled good and was clean..all I needed and really nice front desk person

    5
    « All I needed and more »

    I was happy to have stayed at this hotel. It looked a little overwhelming with all the construction workers but they are doing a lot of renovation work it seems. The men were putting in new carpet in the room next to mine. I look forward to seeing the final product. THe breakfast was great and the rooms were really clean.

    4
    « Quick trip »

    This is the second time we've stayed here. It is a great location, very cheap, pretty clean and accepts our dog. Free breakfast included! This hotel is fairly quiet, although if possible get a room on the second floor. Ours was on the first floor this year and we could regularly hear people arriving and unloading their cars in to the wee hours of the morning.

  • 5
    « Clean and Kind »

    The front desk staff was very polite and professional. The room was very clean and had all that I needed. I was happy to see the fridge and microwave in the room. The lady at the desk was kind enough to give me a lot of information about the area. I would definitely visit again.

    5
    « Clean and Comfortable »

    I had a wonderful stay here. Everyone was very amicable and friendly. The room was all that I needed and more. The scenery was beautiful with the spring weather and the breakfast was delicious. I was very happy to have stayed here and will definitely return.

    5
    « Beautiful Property »

    Salisbury is a beautiful place and this Best Western was a great place to stay. The room was clean, the staff was friendly, and the upkeep was great. The pond in the back was full of turtles and geese. I look forward to returning!

    5
    « Paragon of Excellence »

    As a vegetarian, I was pleasantly surprised by the surfeit of sundry, delectable breakfast options -- multifarious and variegated, even for the finest of connoisseurs. The housekeeper who serviced my room was of a vivacious disposition and excelled at her job. The general manager epitomized the mood of service and was a strikingly enthusiastic and gregarious urban professional. Bravo, Best Western Salisbury! ..Until next time!

    1
    « Don't waste your time filthy »

    checked in and was given a room that had feces on the sheets, then received a room that had pubic hair in the shower and garbage behind bed. Room smelled and rug was damp. Had to check out early due to filth don't waste your money there is a Hamptons Inn down the street clean and you will have a wonderful stay. Don't listen to the management response that they are renovating staff told me its been taking years.

    4
    « Nice accomodations »

    Our staff stays at this hotel while working in the area. They stay for 4 nights at a time and we have stayed for 2 months. The accomodations are comfortable and they enjoy the breakfast before starting their day.

    5
    « Salisbury »

    Excellent value and very quiet. I recommend this hotel to all. The pool wasn't open yet but it appears to be well maintained. Lobby decor is very tastefull and the breakfast included bisquits, fresh fruit.

    5
    « A refreshing stay »

    Excellent service at a great price. Very warm staff and clean room. Breakfast was more than enough and they said they are expanding. I look forward to my next stay at this best western..a definite for anyone visiting the area.

    4
    « Great bargain »

    Stayed here recently for a local dog show. I found the hotel to be very clean, in good condition and an overall great bargain for the money, especially if you are traveling with pets. Staff was helpful and friendly and breakfast was more than adequate.

    2
    « Deserves to sleep at night »

    When I first checked in the lady at the counter was very rude asked her a question she gave me a smart remark went to my room everything was good the first night the second night around 5 o'clock in the morning somebody try to walk in they gave my room to somebody else while I was still in it will never come back again and never went back to sleep that night

  • 1
    « Don't stay save yourself »

    Didn't even get to check into my room and experienced rude and unprofessional attitude from the front desk. When I asked about charges that I did NOT authorize they basically called me an idiot! Did not appreciate being called "hunny" by the staff at all, very inappropriate!! I chose to go to another place based just on their first expression of customer service . If they will fraudulent charge me for unauthorized purchases what else would they steal from me?

    1
    « THE WORST HOTEL ON THE PLANET »

    Front desk staff LOUD AND RUDE! Clean up people are THIEVES. Stole my friends slippers and left her flip flops in the room. DIRTY LINEN LEFT IN THE ROOM, AND ONLY ONE BED CLEANED. Housekeepers UNKEPT APPEARANCE with dirty and wrinkled clothes.

    5
    « Comfortable Stay »

    Clean and comfortable. I was very happy with the service from the front desk staff and the housekeepers were very friendly and attended to my needs. Breakfast was great and I was told they are expanding it too. Easy, clean, and comfortable. I recommend.

    5
    « BEST STAY IN A WHILE! »

    I was pleasantly surprised by my stay at the Best Western. It looks like they are doing a lot of renovations and i look forward to staying at the hotel again when it is all completed. The staff was really friendly and the rooms were clean. The microwave and fridge in each room was a big plus for me!

    5
    « Excellent experience »

    When I checked in I was greeted very warmly. The room was in spotless condition and everything was in the right place. Great value for money and I was surprised by the quality of the breakfast. I can't wait to come back!

    5
    « Great Service »

    This is a beautiful property, well cleaned and maintained rooms, nice staff. The hotel is centrally located in Salisbury. Well worth the stay and I would like to go back when the pool is open for the season.

    4
    « Outstanding experience »

    When I checked in I was greeted by a very friendly and helpful employee. The room was neat, clean, and had everything I required. Great value, great price, great location and was pleasantly surprised by the quality of the free breakfast. I look forward to staying here on my next trip to Salisbury.

    5
    « Amazing Experience »

    I was exhausted after traveling around America. My work demanded a lot out of my mind and body. Considering all this, I came to Salisbury for a break. The staff at Best Western gave me a lot of interesting information about the history of Salisbury and they also gave me practical advice about how to get rid of my stress. I left Salisbury in excellent physical health and completely free of stress.

    2
    « Best western wasn't too bad. Not the best , but ok for the price. »

    We stayed one night and arrived at 10pm. The night person was super friendly despite having to work in Christmas. Quite a joy. The hotel looks like it's recently done some renovations. They allowed pets for $10. Our room was relatively clean except for a long black hair in the towels. The room had a new tv, fridge and microwave. The only complaint was a strong musty odor in the room. If we weren't so tired we would have asked to switch rooms. Breakfast was decent...waffles, cereal, eggs and biscuits. The coffee was surprising good. Overall not a bad stay except for the musty odor. We would give it another try but the musty, moldy smell again could be a deal breaker.

    5
    « excellent stay »

    The customer service at this hotel is extremely helpful and the rooms are incredible. I really didnt expect the best out of this hotel since it was a good rate but little did i know its an excellent hotel and close to everything.

  • 4
    « Excellent Customer Service »

    Very comfortable stay and throughout the trip we were informed about everything, the weather, the places to visit. On one specific instance when one of my family members fell sick, the hotel staff went to the extent to giving us medication. This act of kindness was very appreciated.

    3
    « Clean rooms friendly staff »

    The rooms were clean but were in need of updating. The front lobby had recently been completely updated and was very nice. All the staff we encountered were friendly and accommodating if we needed any help. The free breakfast was average but fresh.

    4
    « stay in salisbury »

    my stay at the best western was very good. the staff was very polite and helpful the room was clean and i think the hotel is in a really good location. I would recommend this establishment to others. Will use the best western again

    1
    « we didn't stay long »

    not going to beat around the bush ,first of all the room was nasty, hair on the pillows an sheets,the yellow skirting was dirty,an the one on the bed,mirrows nasty hair on the bathroom floor, an behind the door, nasty curtins raggy lamps carpet stinks an mold everywhere,head board leaning false advertising the rooms look nothing like the photos on line,the place is a dump,an to top it off bedbuggs an the fat lady up front after we told her what the problem was an we were checking out she had a nerve to get smart ive seen better barnyards than this filthy just filthy no tv guide in room I would never recommend this hotel to a dog.

    5
    « Best hotel value ever. »

    Clean room, great service, OK breakfast. Why pay more? The people at the desk are warm and considerate. The rooms are clean and comfortable. I do not think there is a better value for a hotel. Highly recommended.

    3
    « Just an ok place »

    Upon checking in, I found the carpets to be dirty, found boxers and combs laying under sink(no way could they have vacuumed the room before I got there) and had a musty smell. mold on soap dish. Next morning, bathroom flooded out from water leaking through vent on ceiling.

    3
    « Good for a shower and a bed »

    Nothing special here. Older Motel turned into a Best Western. All entrances to rooms from exterior. Poorly lit parking area. Breakfast nothing to write home about. The staff however were very pleasant and professional. Kudos to the staff for trying to make my stay pleasant.

    3
    « Short Stay »

    Let me start by saying the location of this Hotel was good and the price was a bargain. It's near many restaurants and shops. I would not consider staying here more than two days. Strong musty odor in room. Room needs to be remodeled....old carpet. I will look elsewhere for my next trip.

    2
    « NOT a true Best Western! »

    Stayed 1 night 10/17. I read the reviews after booking through Trip Advisor and was so nervous! When I arrived, the lobby was really nice and Kelly greeted me with a very friendly "Hello, welcome to Best Western" and immediately my fears were calmed. Fast check in, and she even told me where to find some great food & beer! BUT THAT QUICKLY CHANGED. I was placed in room 160, and upon entering, my breath was taken away by an overwhelming smell of "wet dog". There was what appeared to be animal hair and stains on the chairs and stains on the gold linens they use for decoration. I later found a wine glass under the bed which had stuff still in it. In the morning I knocked something behind the bed and went to retrieve it only to find a dog harness & toy and a carpet that looked like it hadn't been vacuumed for months!! For the price I paid and the crappy room with nothing more than a "sorry about that", I absolutely will never stay here again, nor recommend this place to anyone. This "recycled motel" really does not deserve to have Best Western attached to it. NEW OWNERS - Your front desk person was amazing, but you need to FIRE your cleaning people!

    3
    « Watch out for their room rates! »

    Be careful not to use their Rates.com Best Western subsidiary as they charge a $25 service fee for each reservation. This on top of inordinately high room rates at this BW-Salisbury MD location makes it a very expensive stop-over

  • 1
    « Disgusting »

    Worst conditions I've ever seen in a hotel room. Dirty sheets hair everywhere and the sink water came out dark brown. Was afraid to touch anything or walk barefoot on the carpet . All other hotels were booked up so slept in my car. I don't recommend this place

    4
    « Birthday Break »

    I almost always use the BW Brand of hotels when I travel...I've been staying at the BW Salisbury Plaza exclusively for the last 12+ months when I'm on the Eastern Shore (every 8-10 weeks)...it's only 35 minutes away from Ocean City which is a plus. It's not a Plus or Premier version of the brand but it's a great hotel to stay at in the area with reasonable rates.

    2
    « Never again »

    Just a bed for the night. The rooms had the smell of an old motel. The carpets was dirty. Walked over the damp carpet in to the wet bathroom florr and the floor got dirty from the dirt you picked up over Your trip over the carpet. Noisy and not very good aircondition.

    5
    « Best Western Salisbury Plaza »

    Great experience and cordial manner shown by the staff. The room was nicely kept and full of towels with clean sheets. The A/C worked fine and the bed was very comfortable for a good night sleep. Very satisfied and would highly recommend. Would stay there again, upon my next visit to Ocean City, MD.

 

Getting to the hotel ...

All directions
·From: 50 East Bound 50 East Bound-As you come into Salisbury, RT 50 splits and merges to the left. DO NOT TAKE 50 BUSINESS. Take the 3rd exit (13 north to Dover) When on the exit ramp continue straight. DO NOT MERGE RIGHT. Turn left at the light. Go through 2 stop lights and the hotel will be on the right. ·From: 50 West Bound 50 West Bound-Head west until you see a sign that reads 50 west-13 North Dover, Merge Right. Exit the first ramp with the signs 13 North Dover (Mall will be on right side). Continue straight. Do not follow the ramp to the right. At the stop light make a left onto Route 13 Business. Go through 2 stop lights and hotel will be on the left. ·From: 13 North Bound Follow si...

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