BEST WESTERN Hotel St. Louis Inn,  Saint Louis

4.0/5  - based on 724 guest reviews.
6224 Heimos Industrial Park Drive, 63129-6300, Saint Louis, United States - See map
+1 314 416 7639 +1 314 416 7623

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
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Welcome to Best Western St Louis Inn. Our 100% non smoking Hotel is just minutes from downtown, this St. Louis, Tripadvisor 2014 Certificate of Excellence Hotel is perfectly priced and located near everything you experience while in the ST Louis, MO metro area. The BEST WESTERN St. Louis Inn is conveniently located just minutes from St. Louis' best and most exciting attractions. Catch a St. Louis Cardinals® game at the Busch Stadium, visit the world-famous St. Louis Gateway Arch, explore shopping and dining in historic downtown St. Louis, take the whole family to the St. Louis Zoo® and the Mark Twain Boyhood Home and Museum, tour the Anheuser Busch Brewery, or just relax and enjoy the many annual festivals or daily attractions at Forest Park. The choice is yours when you stay at this St. Louis Hotel. Vatterott College® is also nearby, making this St. Louis Best Western perfect for those visiting students or touring campus. Just one stay at the BEST WESTERN St. Louis Inn, and you'll fall in love with this St. Louis hotel's unbeatable value and comfortable accommodations, each room features cable satellite television, free wireless high-speed Internet access with 50MBPS upload and download speed, and all the comforts of home. Other premium amenities at this hotel include a complimentary full breakfast, an indoor swimming pool, on-site fitness center and guest laundry. Small pets are welcome, too! For those staying on business, the BEST WESTERN St. Louis Inn also offers full business services, meeting and banquet facilities accommodating up to 100 people, and a close proximity to area businesses like Convergys Corporation, ABM Corporation, 7-Eleven® Division Headquarters, Caduceus Corporation and railroad projects. Get ready for the best St. Louis hotel stay around with the BEST WESTERN St. Louis Inn, consistently rated well among reviewers. Book online and save today at this exceptional Best Western in St. Louis.

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Room 1

Guest reviews


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based on 725 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
289
Verygood
 
263
Medium
 
104
Poor
 
33
Horrible
 
36
Business Business 68
Couples Couples 207
Family Family 317
Friends getaway Friends getaway 59
Solo travel Solo travel 30
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN St. Louis Inn,Saint Louis
  • 5
    « Fantastic »

    Chelsea and Denisha were extremely helpful, patient, and professional. I had a unique situation, and they helped me out. I also appreciate their manager for being reachable even after her shift and assisting us.

    4
    « Very NICE motel »

    We have stayed in NUMEROUS motel over the recent years and this one rates in the TOP bracket of motels. I don't know where some of these people stayed that rate this 'dirty'' and poorly maintained. Maybe, the management has turned a leaf and is doing a better job, but We found it very clean and nice. The breakfast area was very clean and well maintained and a very good selection of items. The lady in charge kept everything full and clean. My only complaint, which was corrected, after I complained was the ADDED 'SAFE' charge to the bill AFTER I had signed in and found the final billing the next morning Nothing was ever mentioned about a SAFE charge prior to registration or during the Online Reservation process. We did not NEED a safe and did not use the one in the closet, but they wanted to charge me more for it. Upon complaining, I was told, it was on OLD computer charge in the 'system' that had not been removed, and they would remove at Exit, BUT they made no effort to remove it until I complained, SO< Watch for it and object. Other than that that, it is a great place to stay and very convenient to I-55

    3
    « Nothing great, not awful »

    This is an older motel. A worker was removing snags from the carpets, room by room...and they needed it. However everything worked just fine and we had a nice 6-day stay. For an extra $4 we had a jacuzzi, which was refreshing. Good breakfast.

    2
    « Dissatisfied »

    Light bulbs burned out. Took 20 minutes to receive from house keeping after they were informed. Bar soap was not in room and had to request. Carpet tiles were snagged and did not adhere to the floor. Printed TV guide did not match channels on TV. TV had to be changed using up or down option, could not tune to a higher or lower channel in any other manner.

    2
    « Poor Housekeeping »

    Never stayed at a hotel that did not clean my room daily. We always vacated the room before 11:30 AM and removed the DND sign. That gives housekeeping staff ample time to clean before days end. Complained to front desk each night when we returned to the hotel. Even called front desk on two mornings before we left for the day. Finally after three nights housekeeping cleaned our room. There was a complete breakdown of staff communications.

    5
    « Nice room. »

    Nice and clean room. Comfy beds. Nice furniture. Nice hot breakfast. Very nice young lady's at the front desk and breakfast bar. Very good for the price of the room. Very good location. Nice parking lot and secure area.

    5
    « Nice rooms and really good breakfast »

    Needed a room and we found this on Hotels.com. The night clerk was very helpful and had fresh baked chocolate cookies ready at the desk for us. Check in was quick and our room was right down the hall from the desk. We had two queens to choose from and we chose the most comfortable for us. The room had a microwave and refrigerator if needed. The shower and sink were separate which is handy. Next day the breakfast had waffles(!!!) and to my surprise a pancake maker with chocolate chip batter. These were very tasty. The sausage gravy was thick and the biscuits were hot and tender both went well together. The eggs and sausage were tasty, there also was home fries that would have been better crispy but over all it was one of the best breakfasts we have had on this trip.

    5
    « Quality »

    We use this hotel all the time for out of town guests. Our clients are always pleased with the venue and service. Location is very convenient right off the highway. Breakfast is good with a decent variety to choose from. Recommended.

    4
    « Friendly staff »

    I had a good visit. The room was clean, the staff was friendly, the breakfast was decent. The doors are a bit thin but noise doesn't really bother me. I felt safe and I feel like I got my money's worth.

    3
    « Good For A Day Or Two »

    PROS - Good location, reasonable price. Breakfast good. Bed excellent. Great cable TV choices. Lots of places to eat nearly. CONS - Check in girl clueless, took 10 minutes to get keys. No handicapped parking spaces. Room smelled of something trying to cover up smoke. Only 2 towels provided in room. Noisy, we heard everything outside the door, creaking floor above us, parking lot busy and sometimes loud. Given a reasonable price, hotel is tolerable for a day or two, but would not want to stay much longer. A decent choice for a stopover, if traveling through, but certainly not for a business traveler, or for someone who needs a lot of sleep.

  • 4
    « The wonderful world of St. Louis, MO. »

    We stayed in the Best Western which was nice for the price. They serve a hot breakfast, Have an indoor pool which is not very large but ok and goes up to about 6 ft. The room was clean and the front desk staff were very nice. They have a small exercise room for those that want to exercise a little. There is a Cracker Barrel located directly across from the hotel. Rooms were cleaned daily. Bathroom was very clean. Great for someplace to rest if you are not looking for the top of the line.

    4
    « Room change for the better »

    Problems incurred on the first night including non-functioning appliances was resolved with an excellent room alternative for the remainder of the stay. The first nights' manager was obviously ill and even commented about health issues, he was unable to resolve the room's issues. The 2nd day was much better with an alert, attentive, helpful, kind day manager. He made certain remainder of our stay was satisfactory.

    5
    « Great hotel & great location! »

    Right off I-55 on the outskirts of St. Louis, this hotel was a convenient stop over on our recent road trip. The rooms are spacious, clean and well appointed, and the staff was friendly and helpful. Just what we have come to expect from Best Western! A Cracker Barrel restaurant sits right across the access road from the hotel, so you can walk over to enjoy a delicious and relaxing meal after a long drive. Despite being close to the interstate, there was hardly any traffic noise and we slept well. Thank you so much to the staff of the Best Western St. Louis Inn for your gracious hospitality!

    5
    « Friendly Staff »

    I am very impressed with the staff here. I am teaching classes in the meeting room and they went out of their way to accommodate my needs. Management produced a flip chart, stand , and writing utensils as I left mine behind. Thanks.

    5
    « Great Choice for Business »

    Simple, Clean and Perfect for a casual business trip. Hotel recently renovated and has a fresh up to date feeling. Staff was friendly and professional Not a lot of food or retail options at the exit but otherwise a great place.

    3
    « Nothing special about this BW »

    I was greeted by a friendly and helpful staff member that got our stay off to a good start. However, the hotel itself shows it's age. The room was average, but clean and comfortable beds. Hotel is pet friendly. Breakfast was typical fare, noting special about that either. Would probably stay here again if needed.

    4
    « Awesome »

    Just checked in today, every thing is great, great price for a weekend stay. Clean and organized. Front desk was helpful, only complaint is the smell. But it doesn't bother me that much, you get use to it.

    1
    « Worst hotel ever »

    The worst hotel that I have stayed in. The first room we were placed in had a broken toilet. We were then moved to a room that smelled like something had died in. We found out that the floor was soaking wet and made squishing sounds when you walked to the bed. If it wouldn't have been so late when we checked in (we were traveling a long distance for a wedding) we definitely would have demanded our money back! I would not recommend this hotel to anyone.

    5
    « Best Western? Or Best Hotel? »

    After staying at many St Louis hotels, from 1 star to 5 stars. Best Western St.Louis Inn is hands down a star above them all. The staff? From management to housekeeping to maintenance, who both worked together to find me jumper cables when my battery was dead on my car. While the manager squeezed me in last minute ON A FRIDAY to stay another night. Amazing. The nicest most helpful people. The price? This hotel could easily charge a couple hundred for the basic room I was in. But they don't. It's obvious they are not there just to make another dime off you. When let me tell you, they could without feeling bad because the accommodations the provide and all the extras are more than worth paying more. But you don't. Because the Best Part of this Best Western ( if I was forced to pick one) Is the Value. I actually received a few dollars back a couple times because I had inadvertently overpaid through one of the online websites. I mean are you kidding the price was a great deal already and still she gave me a couple dollars back. But it's because of that value in price and of their customers that this is hands down THE BEST-BEST WESTERN and THE BEST HOTEL in the St Louis area. Oh and don't even get me started on their breakfast(free), indoor pool, OR JACUZZI SUITE!!!

    4
    « Very Nice »

    Very nice hotel with clean rooms and a friendly staff. Located just outside the city of St Louis, but just a short drive to all the attractions. The free breakfast was good but like most you need to get up earlier than you really want to on your vacation to enjoy it. Some items were luke warm at best ( sausage links) Overall a good place to stay and with an indoor pool.

  • 4
    « Hotel »

    Staff EXTREMELY courteous and told us when the cookies were done. Unfortunately had a room close to ice machines and front lobby and was difficult to sleep. Bed very comfortable, WiFi fast, air conditioning worked well

    5
    « Wonderful staff and rooms »

    This is my favorite place to stay when I visit St Louis. The staff is always wonderful (beyond friendly) and the rooms are clean and comfortable. I have been staying here for 4 years and it keeps getting better.

    4
    « Great hotel for price »

    Really enjoyed our stay here after being at a music festival for most of the day. They were all very friendly. Rooms very nice and clean, and decent breakfast. Didn't have any issues with being able to hear others while in our room. I would definitely stay again.

    1
    « Senior Adult travel group »

    We unfortunately had to stay one night going and one night coming home from a trip to Mount Rushmore from SC. I had two buses of senior adults (84 people). We have never encountered a hotel that had one employee working the night shift for the entire hotel much less when 2 buses were due to arrive. The front desk manager apologized the next morning saying she had a family emergency and had to leave. I think as a manager and/or an owner you would certainly find someone else to come welcome and help us?! Anyway that was just the start of our problems! We had 3 groups of people that we had to move that night due to nastiness and frightening circumstances - 1st room's electricity kept going off (no lights or air, etc.). Bless the front desk clerk's heart she tried hard to do it all but that is an impossible job with that many people! Anyway the clerk finally duck taped the breaker so it wouldn't trip again - then the electricity wouldn't go off so they had to sleep with all the lights on! One room had bugs crawling out from under the refrigerator and along the wall and lastily we had one couple who pulled back their covers to discover what looked like dog poop! Horrible experience!!

    4
    « Clean, friendly, easy access »

    This was our 2nd time staying here. Easy access from the highway and not too far from the city attractions. Super friendly front desk personell and recently remodeled rooms. Some of the breakfast items could use some improvement but overall a good selection for a complimentary meal. The pool is ok, would be better if it had a hot tub for the adults. We liked the convience of the location the best as we traveled to the city for the Arch, Zoo and City Museum. Lots of good restaurants nearby to choose from.

    5
    « Nice, clean BW »

    Although there was some remodeling going on our stay, room and overall experience at this BW was outstanding. We will stay here again when in STL. One minor complaint: the waffle/pancake batter cups didn't hold enough batter to fill the irons. But that's a very minor problem and not one which will affect our decision to stay here again.

    5
    « St Louis Inn Cardnials Night »

    This was a last minute reserve for a trip to watch the Cardinals play. The workers were very helpful. They had a full breakfast with a good variety of choices. The hotel is in an industrial area but close to Busch Stadium only 20 mins away. Reasonable price that made our trip very relaxing and convenient. I Will stay there again when in St. Louis..

    1
    « Stained Sheets-No management »

    The blood stained sheets that we found on our bed was not the last nasty thing about this hotel. Management evidently doesn't actually work here as they never seemed to be in when I stopped at the front desk to speak to someone about this. After my 4th stop over 2 days I finally found a manager. Her offer was a 20.00 credit.

    4
    « Family Reunion Visit »

    We stayed at the Best Western St. Louis Inn for a family reunion. The location is right off the freeway with quick access to downtown. The property is undergoing a renovation, and it is still a work in progress, but the room we were assigned had been renovated and was very comfortable. The breakfast was good and provided more than expected. The layout is a bit strange with guest rooms on the first floor and the lobby and entrance on the second floor. People were always confused using the elevator. It would be nice if there was just a set of stairs to the first floor so guests on that level could get to/from the lobby without using the elevator.

    4
    « Great hotel »

    My wife and I got a double Queen bed non-smoking room. Room was very clean and spacious. Large bathroom, with soap and shampoo dispensers in the shower. Fridge and microwave in room were clean and the room smelled clean.

  • 4
    « In town for a Cardinals game. »

    Our overall stay was a good one with just a couple of minor exceptions. The water pressure in the shower was very low. The air conditioner made noises even when not running. The hotel is right off the interstate which is nice and there is a Cracker Barrel restaurant across the street.

    2
    « Very Disappointing Stay »

    The positive things during this stay were the evening/night clerk behind the desk (wish I could remember her name), the breakfast was good, and the pool was nice. I've never been more disappointed during a Best Western Stay. We always choose Best Western when traveling due to the value and amenities while traveling with children. Our first room the refrigerator wasn't working. So, we were moved to another room on the second level. We packed all of stuff and changed rooms. In our second room the remote wasn't working. We moved rooms again, two doors down. In the 3rd room, the refrigerator in there wasn't working. I'm a patient person, however, at this time, I'm done. I went to the desk and was told there were no other rooms to move us to. My children and I moved the refrigerator from the 2nd room to the 3rd room and were then helped by another desk who saw us moving the refrigerator. I talked to the manager, the next day and was told I'd get a credit on my account for the inconvenience. Later that day, I already was charged for the room, the full amount, and we hadn't checked out. We still had two more nights there. I was told the credit could take awhile (7 days later it was there). On the last night of our stay, there was a large power outage in the area due to the storm. Hotel guests were being sent to other hotels. So, we packed our room in the dark and went to a hotel 20 miles away. Upon leaving and turning in our room key, I was told we would be given an additional credit due to the inconvenience of moving hotels but that the manager had to talk to the owner. I called two days later to see what that would be and was told still working on it with the owner and that they'd be calling all of the guests. I called 9 days later after still not receiving a phone call and spoke to the manager, Melissa, again, and was told the credits could take awhile to show up (not even sure what the credit is). It seems as if this particular Best Western is quick to take your money, but not so quick at correcting their errors or fixing what they say they are going to fix. I don't fault them for the power outage. However, when you say you're going to take care of your guests, then that is what needs to be done. I should't have to wait over a week for credits and I shouldn't have to be making numerous phone calls when they say they are going to take care of things. The customer service in taking care of the issues here, has been horrible. I don't want to say I'll never stay at any Best Western again, but, I won't be staying at this one, and it has left a negative impression on Best Western in general. My kids laugh when they see a BW commercial because of all of the issues we encountered. The customer service at this particular BW is bad and definitely needs to be stepped up.

    5
    « Travels »

    Great staff, nice place to stay, clean. Looked dated some what. But overall I would stay there again. The location was great for a family funeral that we had to go to. There is a Cracker Barrel in walking distance to go eat at as well.

    4
    « Clean »

    There was a storm hitting the area and knocked out the electricity. We came around That time and was told that their power is out and checked us in anyway. We spend a few hours in the room. The room was cleaned and nice and we left for dinner thinking that the power would be back by the time we would be back. We did come back around 9pm and the powe is not still back and was told that everyone has to move out of the hotel. Fortunately, they told us that they have made arrangement for us and gave us the Comfort Inn's address. Given the situation, I think the staff did a good job.

    2
    « Cheap but not good »

    As frequent travellers we often stay in Best Westerns when we are on the road. We were however so glad to be able to leave this on in our rear view mirror. It is a disgrace to the brand. The friendliness of the front desk cannot paper over the fact that this hotel needs to some major attention to detail. 1) Take a look at the stains on the seats in the breakfast area before you sit down - they are filthy. 2) The ground floor main corridor carpet looks like it is about to get up and walk out in disgust. 3) Our room on the newly re-furbished 'downstairs' had food on the carpet and somebody's orange "cheeto" stained fingerprints all over the phone - it had clearly never been cleaned or inspected. 4) One person on duty on a busy Saturday night is simply not good enough 5) To come back to the hotel in the evening and find the whole reception area seating has been taken over by the pool maintenance guy is disrespectful to paying guests 6) a spill on the floor at morning breakfast by the drinks machine was left as a messy puddle for the whole time we were there -no oversight whatsoever 7) the newly refurbished room had no net curtain - and despite this being reported nothing was done 8) the rear car park was more like a rubbish tip. 9) And finally the wi-fi was non-existent in our area of the hotel. $10 was taken off our room for a two night stay, but I'm afraid I would not stay here again even if it was free. I am not normally given to such bad reviews but feel that people need to be warned about this particular "Worst Bestern"

    4
    « Hard times for hotel »

    They had terrible storm go thru right before we checked in, combine this with the motel up-grades and it was a mess. Hotel is right off I-55 close to a CrackerBarrel in a safe area. Up-grades are needed as this is an old hotel. Room was very clean with no problems other than the bed was not very comfy, but then none are like the ones at home. Breakfast was the usual hotel food with good service. Will try this one again in the future.

    5
    « Last minute trip to St. Louis to attend a funeral »

    I had to make make last minute reservations for a trip to St. Louis for my Uncle's funeral. Reservation on-line was easy and had no problems what-so-ever checking in or checking out. This hotel is convenient but quiet. Safe neighborhood allowed me to do my morning walk without fear for my safety.

    5
    « st louis »

    Great staff, clean newly remodeled room, and free breakfast what more can you ask for!!!!!!! Tina was fantastic at check in. Only complaint would be trash in the parking lot at the rear of the building.

    3
    « Good a place as any on the road »

    Clean sheets, decent accommodations. Can't really say much new about this chain, they have been in the business for many years and aren't set to move up or down. Staff was helpful and check-in was easy. Close to the road, but not too noisy.

    1
    « Credit Card & Reservation Issues »

    We made a reservation online and pre-paid. When we arrived they could not find our reservation so we paid again for a room. When we got our credit card bill we were charged twice for one room, for one night stay. We called the hotel twice and was told we needed to speak with Melissa the manager. They took our phone number and Melissa was supposed to call me back. She never called back, so I had to call a third time and finally got a hold of her. She allegedly reversed one of the charges and was going to email me a reversal receipt. This never happened. After checking our credit card again we noticed there was never a reversal charge. So, I called a fourth time and spoke with Tina. She was familiar with the problem and allegedly reversed the charge and was going to email me a reversal charge receipt. As of right now I have not received the email. On top of that, we were not impressed at all with this hotel. My parents also stayed there and they vowed to never stay there again. They also had issues checking in with their reservation. If I do not see some action very shortly I am going to contact my credit card company and file a dispute. What a mess! I really do not have time to be dealing with this.

  • 4
    « Great value! »

    Good hotel just outside STL about 20 mins from downtown, the zoo, etc. But its so much cheaper than most of the hotels in STL that it's worth the drive. First of all, this hotel is very reasonably priced, so our expectations were low. But this is a very nice hotel! Clean, friendly staff, nice rooms, and breakfast is above average with lots of choices. Also we had to check out a day early, and I didn't think we'd be able to cancel our last night without a fee but they let us! Very nice. Next time in STL we will absolutely stay here.

    4
    « Good, quiet value »

    This is a convenient, just out of the city location, right off the highway. Very comfortable bedding, otherwise very good all the way around. Pool opens right into the lobby, so that area is noisy DO NOT TAKE A LEVEL 1 ROOM.. Level 1 is actually the basement. Window are visible from the ground level, but the room is mostly below ground. Don't bother with the Cracker Barrel across the street unless you want to. There are great restaurants and shopping a short drive away on Route 141. ask for directions

    5
    « Great Stay »

    Had a great stay. No complaints. Would stay again. Room was nice with comfortable beds. Breakfast was fresh and really good. The person at check in was very friendly. Pool looked clean and parking was good. Room was much nicer than expected for the price. It was worth the stay.

    5
    « Clean and Spacious »

    This hotel was perfect! The room was quiet, clean and spacious; the staff was very friendly and helpful; the breakfast was delicious;, and my kids loved the pool. Front desk clerk "Tina" went above and beyond with her customer service. Would definitely stay here again if I ever find myself back in the St Louis area!

    4
    « St. Louis Overnight »

    Best Western has great staff and comfortable rooms. Pool was closed for cleaning which gave me the impression they care about health and comfort to their guests. This motel was conveniently located near the highway entrance and exit.

    4
    « First time staying here; room was clean; bed was comfortable; breakfast was very good. »

    Looking at a map the location seems like it is a bit far from downtown, but it only took us fifteen minutes to get to and from downtown, so it wasn't inconvenient at all. The desk clerks seemed friendly. Breakfast was plentiful - scrambled eggs, make-your-own waffles, breakfast potatoes, biscuits and gravy, bacon, yogurt, bagels, muffins, milk, juice, coffee. Much better than they typical free breakfast! We had breakfast during the weekend and Monday morning. There were a few less offerings Monday morning. The lady managing the weekend breakfast was very friendly. Beds were very comfortable. Room was clean. Room keys would not work the third night even though room was booked and prepaid four months prior. Went to service desk. They said the keys had expired. They reset the keys. Confirmation e-mail said there is a laptop safe in the room. But our 17" laptops were much too big to fit in there. Fee to use the safe was a $1.50. Had good Wi-Fi signal in the room but kept getting disconnected VERY frequently; so much so that it became frustrating. Internet download speed was relatively slow. Stayed three nights. First two nights were very quiet. Third night had kids running and yelling in the hallway.

    5
    « Great Stay »

    Upon arrival check in was simple. We were offered fresh baked cookies & local info for sight seeing with a smile. Location was perfect for us less than a block away from Quick Trip right by the highway but not noisy.

    2
    « Run Down Hotel »

    Common areas are not clean and room we stayed in had several electrical issues with the outlets. Elevators were dirty and carpets were old and worn and needed a GOOD cleaning. A/C is very noisy. Rate on final bill was incorrect and overcharged. Breakfast is over by 9:00am, even on the weekends. First floor is below ground level, so view out the window is of a concrete wall.

    2
    « two steps above a truck stop »

    We called ahead to tell the front desk we would be very late checking in due to our flight schedule. When we first arrived, tired from a long trip, we were told that their "system" was down and we couldn't check in. Then the two clerks got in an argument over a previous cash transaction and one told the other one in front of us?"they will just have to wait". We finally got checked in and were triple charged for our four day stay. When our daughters arrived the next afternoon, one of their rooms was not ready at 6 PM. The morning breakfast was a zoo. Unfortunately, our room was near the main lobby and were awakened every morning at 6:00 by loud guest and smells of frozen sausage. There were some very nice staff members who greeted us with a smile and the price was reasonable?.but we will not be booking a Best Western any time soon!

    3
    « Below average »

    While the price is good, the property is not. The pool water was yellow and had no chlorine, the pool area was 120 degrees without a fan in sight, and for the occupancy level it was understaffed. We had one woman running around checking people out, making breakfast, and cleaning up at 8:30 AM. If actions speak louder than words, it appears that the management doesn't care to much about this property or guest experience.

  • 4
    « Quality as always. »

    Between Adoria & Matttie, check in was no problem. Room # 325. Furnishing were a firm, comfortable bed with four 3/4 pillows. The bed is about 36" high, franked by night stands. A flat screen television sets atop a three drawer chest. The television is digital, so selecting a channel is challenging. Tina helped me with the remote. Two sliding doors for the closet. Eight wooden hangers, iron & board, safe, not charged. The bathroom is shower/tub. Hot water for shower in twelve seconds. On the shower wall are dispensers for shampoo, lotion & conditioner. All three walls appear to be marble. The tub's faucet is very powerful, while the shower head is gentle to the face & body The head is adjustable, however two hands are needed for adjusting. Plenty of towels. The sink is separate from the shower area. The counter is short, only about 42". I moved most items the counter to make room for my own traveling items. A M/F. The micro has dials for time & heat settings If doing a bag of popcorn, use close to high heat & three minutes. The fridge was unbalance, feels as if a front adjustment leg is missing. The guest laundry & fitness center are located on the lobby floor next to the elevator. Both washer & dryer are $2.00 each. Soda & snack machines are located near the elevator. Room # 325 is just a few steps from the elevator. This facility has a very lounge, two couches, love seat, comfort chairs-all leather- & coffee table. A guest computer. Outside the lounge are two indoor pools-one adult & one children's . THe pool's heater was not operating, yet twice I saw young girls enjoying their selves. This is a three floor facility, with the elevator on the small , however the elevator will accept a luggage cart & two adults with no problem. Two luggage carts are available by the front desk. USE BOTTON # 2 for the lobby. Breakfast area is larger than the lounge. For seating square tables, four chairs each. Long separate counter with four stools each side. A corner counter with five stools. A wall mounted flat screen is set for morning news. Breakfast is 6:00 to 9:00. For dry cereals & Quaker meal. Biscuits & gravy, steamers for sausage patties, scrambled eggs, hash browns, two waffle makers. Coffee, cram berry, apple & orange juice. Bagels, bread, pasties, micro muffins. The motel's drawback is the lack of restaurants-a Cracker Barrel is a short walk away. Most restaurants are located to the south in Arnold. During my stay ( May'16) a complete renovation was in progress. Floors 1 & 3 were mostly done, with floor 2 (lobby) about 3/4 completed. Even with the renovations & lack of restaurants I would stay again. Factors being: the helpful staff-Adoria, Mattie & Tina-the room's cleanliness,, comfortable bed, breakfast, & short distance to I-55. Plenty of parking. The room's only drawbacks were the small shower area & sink counter space. Having a king bed & staying the third floor has two advantages. A king uses less space, giving room for a small couch. Being on the third means NO guest walking above me.

    3
    « Generally good experience, check in clerk with attitude, poor internet »

    We generally stay in BW hotels and have good experiences. This time we encountered a check-in clerk with a defensive attitude. We had requested a room on an upper level in a quiet area. She assigned us a second level room, which was really the ground level and Lobby level and breakfast area next to the Lobby, arguing that it was an upper level. The room was three doors down from the Lobby and across from the fitness room and ice machine. All traffic to the Lobby and breakfast room passed by our room. Also, the internet did not work most of the time. Outside of these two problems, the other staff were very pleasant and the hotel was comfortable. Bed was very comfortable. Room was clean and spacious.

    3
    « Renovations in Progress »

    At this time, you do not want a room on the second floor until renovations have been completed. I was placed in a room on the second floor and asked to be moved because the room had not been renovated, and the smell of smoke was hard to take. I asked San at the reception area if I could be moved to a remodeled room, and she quickly found me a better room. San, you rock!

    5
    « Best Western Hotel Review 1 - Great Hotel Service »

    This is a Great Hotel. Great service. Great Food. I enjoyed my stay. The room is clean and nice. We enjoyed our stay very much. We would stay here again. The people were friendly and helpful. The WIFI worked very fast.

    3
    « OK for Overnight »

    My husband and I stayed here for one night while on the road. Check-in went smoothly and the hotel receptionist was friendly. The room they initially put us in was right next to the stairs/ramp to enter from the parking lot which I immediately didn't care for but figured I'd check the room out anyway. The room itself was ok but the door to our room literally had a 2" gap between the bottom of the door and the tile floor beneath so we could hear everything outside including people's conversations and footsteps as well as the extremely noisy ice machine in the hallway next to our room. Thankfully they were able to give us a different room on another floor that was somewhat more suitable. On our way to our new room my husband and I both remarked how filthy the main hallways and elevator was. How hard is it to make sure the hallways are at least vacuumed daily? It seemed as if they hadn't vacuumed in weeks. Not impressed at this point. Our new room was adequate, nothing fancy but good enough. The carpet was visibly stained and overall seemed a bit old and worn. Nothing too terrible but still not great. The saving grace of this hotel was the very comfortable bed and strong water pressure in the shower. If you can overlook these issues you might find this hotel ok for one night. However, we will probably look at other hotel options next time we are in the area.

    2
    « Iffy from the start »

    When we walked in the hotel, I noticed the floors in the hall were dirty. Then the floors in the elevator. I am not a super picky person, but I just felt icky. We opened the door to our room and a blast of damp (mildew) + stale cigarette smoke air hit us in the face. We decided to stay. The room was very cramped. Nowhere to really move. The bed my boys slept in was very wobbly (a poor frame). The table in the room wobbled. The desk chair reclined all the way back when you tried to sit in it. Yes, despite all of this we stayed because we were going to be out exploring St. Louis for most of our time in the city. My son saw a few bugs (but not anything alarming). However, on the last night I killed TWO roaches in the bathroom. I wish I would have snapped a photo, but I didn't. When we received our bill, we were charged more than our reservation amount. I would never stay here again. I would never recommend this hotel to anyone. (In fact, when my sister in law came later in the week we told her she would NOT want to stay here.)

    3
    « Good price, nice room, but... »

    Our room appeared to have been renovated and nicer than the room I had (on a different floor) of this same hotel a few months ago. However, we experienced problems with the a/c and the room was stuffy as a result, and the in-room wifi was completely inadequate, constantly cutting off or bogging down. I had this same experience with the wifi during my earlier stay as well.

    4
    « 5,350 mile road trip »

    After driving all day we went a few miles out of our way to stay with BW St. Louis. Very satisfied! Close to downtown and convenient to Interstate, but much more budget friendly. Just wish we could have stayed to enjoy all that St. Louis has to experience!

    3
    « OK overnight stop for road trip »

    We stayed here for a night while driving down to New Orleans. There were a couple of coaches there with youth group. We were a bit apprehensive that there would be a noise problem, but the front desk person shooed them out of the lobby and to their rooms and had them all together on the lowest floor, so noise was not a problem. Our bed sheet had a spot of blood on it - looked like someone had cut their finger while making the bed. We were able to move to a new room, so that problem was solved. The shampoo and conditioner were in a dispenser in the shower that was difficult to get anything out of. Our king bed room had a small refrigerator that had no freezer section, so it was not possible to refreeze our blue ice insert for our cooler. The breakfast was no better than ok,; I was able to get a bowl of cereal with milk. I tried a bagel but couldn't eat it - the texture and taste reminded me of sawdust.

    5
    « Great Hotel »

    This hotel worked very well for a community center youth trip. The staff was friendly and the hotel had all the amenities we needed. Clean and recently updated hotel. Easy access to St. Louis as well.

  • 3
    « Don't trust shower dispensers »

    Do not assume conditioner is available in shower dispenser. It comes out so slow as to be unusable. Be prepared and bring your own conditioner in the shower. The shampoo and the liquid soap look about the same, I am not sure there is any difference.

    2
    « Pool not worth reservation »

    The pool water for the inside pool felt like ice water. My kids got in and wasn't in there but for about 10 minutes and their lips was already turning purple. The lighting for there didn't come on until after dark and was hard to see the kids unless you was standing right at the pool. Our room must not get the full cleaning because my son found a comb that was not ours right under their bed. I feel like if we could see it so could the maid. We will never stay here again not worth the amount you pay for the room.

    4
    « Good value »

    The property was in fairly good shape and the desk person was pretty pleasant. The gym didn't open until after I wanted to leave, but they let me get on a treadmill anyway, so I was happy about that. The room was a nice size and fairly close to the front desk/breakfast area. They had a pretty complete, hot breakfast that was included - much more than other hotels at this price point. Overall, we were pleased with our stay, it was a good value for the money.

    4
    « Stay convenient and easy on wallet »

    We have become habitual guests of the Best Western on Heimos [south of St. Louis on Interstate 55] because they offer a super clean, inexpensive motel with everything in good repair, clean, excellent free breakfast [waffles and eggs included] and in a quiet location with easy access to Interstate 55. Cracker Barrel is really close, as well as gas station. Our grandchildren are 5 minutes away, as is Grant's Farm, etc.

    4
    « Family Getaway »

    The kids loved the room and pool. I liked the location and cleanliness. Breakfast was nice, but the area could have been larger and the time could have been longer. Overall stay was very nice and a great deal. The staff was very helpful and nice.

    4
    « Great stay »

    Took the kids for Easter break had a great time, kids loved the pool, friendly service, good breakfast, need more seating in breakfast area only issue. Plan on returning next time I need a break. City museum great for kids.

    3
    « Considering the price, we thought this place was quite decent. »

    We booked this through TripAdvisor/Booking.com and got it for under $80 (tax included). The place has had some remodeling and our room was decent. Just don't look too closely at the details (bad caulking, chipped flooring) and you'll be content. The bed was comfortable and the room was a good size and it was clean. We took a long walk at Cliff Cave park, ate at Cracker Barrel (who knew they had a "light" menu?) and had a good night's sleep.For 80 bucks (with breakfast included)--this was a good deal.

    3
    « Could be better »

    This hotel does have some nice qualities. I has a nice location right off I-55. There is a QT and cracker barrel very close. The staff is nice and pleasant. However, the room i was stuck in was not that nice. Right across from the ice machine, elevator and fitness room. It seems like there is constant traffic in front of the room and all the noise makes it into the room. I know some of the hotel has been remodeled, this room clearly was not. In the morning you can smell the breakfast and that was not a good thing. The breakfast was not edible. The eggs had to be powdered, the biscuits were not done and the gravy was super watery. We made our way to Denny's the second day because we could not eat their breakfast again.

    3
    « Convenient »

    This is very convenient to I 55 south. It is clean and walking distance to a Cracker Barrel. If you want other restaurants there are a number of them just one exit south I 55. The owners are remodeling the interior. It is in a quite neighborhood with no traffic noise.

    5
    « Vacation »

    This was the first stop of our weeks vacation. Hotel staff was very pleasant and accommodating. Give us some ideas and what we could do that evening. The rooms were very clean. The breakfast was good. Our adult kids enjoyed the pool. We had a very nice time.

  • 1
    « Wanted to love it, but didn't »

    I would love to be writing a good review about this place but?? After we checked in the room looked good. After getting a closer look, not so great. The air on the air conditioner never cooled down the room. The second queen bed in the room the frame was broken. So much so I was worried it would collapse. Surprisingly it did not but however it squeaked loudly with any movement. The remote was broken so you could only scroll down through channels. The sheets on the beds did not fit. The fitted sheet on my bed was ripped so when I tried to adjust it, it tore even more. The beds were hard as a rock. I know firm and this wasn't firm. It was hard. Also every single pillow in that room was lumpy. I was very glad I brought my own. When I travel Best Western is a normal choice for me. I hardly have any issues but this hotel was quite the let down.

    3
    « A Little Disappointed »

    We stayed here with our 2 teenage sons for 1 night. Booked it due to the excellent value and good reviews. The biggest disappointment was the pool. It was so cold that when he got out of it he said his hand was numb. For some reason this Best Western didn't have a bar of soap for the sink. Had to use the shower gel in the bathroom. Bed was comfortable and the staff were friendly. Not as nice as the BW we stayed at in Hannibal.

    5
    « Great Experience »

    Nice hotel and they are remodeling so only going to get better. Good breakfast, really clean room, extremely comfortable bed. The staff was friendly and went out of their way to make sure we had everything we needed to make our trip perfect.

    4
    « Really enjoyed our stay »

    We stayed here the night of Feb 17. We had a king bedroom on the 2nd floor, which really is the 1st floor. The hallway had a slight musty odor but our room was obviously remodeled recently. It was very, very nice. The clerk at the front desk, Tina, was super nice. She even made fresh macadamia cookies rather frequently in the evening. I tried to sit out in the enclosed pool area but it was not heated. However they had a nice sitting area in the lobby and I enjoyed sitting there reading the newspaper. In the morning we ate at the free breakfast in the lobby which consisted of biscuits & gravy, sausage, scrambled eggs, make-your-own-fresh-waffles, pastries, bagels, juices, coffee, etc. It was a wonderful way to start the day. We definitely will stay here again.

    3
    « Decent Place for Overnight »

    On the plus side, this hotel was easy to find and convenient The room was clean and easy to get to, and the beds were comfortable.It was totally fine for what we were looking for and it was an excellent rate. On the downside, they were clearly in the middle of renovation. Our room was right off the hallway from the front desk and near the breakfast area, so we started hearing the set-up for breakfast a little before 6 a.m. Fairly noisy. Couldn't find the remote for the TV (but didn't matter much because we got in late and left early).

    5
    « Excellent »

    Great friendly service and rooms are updated and very clean. We will be staying at the hotel our next trip through this area. Great value also. This hotel is compariable to a Drury Inn which is typically our choice of hotel in this area.

    2
    « Disappointment »

    We stayed at this hotel because of all the good reviews that I had read. It was a huge disappointment. We did not receive a bottle of water or warm cookies at check-in. No big deal. The indoor pool was not heated - we told the front desk and they said it was working. OK. Fine, No pool (for my 3 yr old and 5 yr old). The next day, breakfast was crazy. I went up twice and both times they were out of sausage, biscuits, and gravy. Later that day, the pool was still too cold to swim. My husband got a picture of the thermostat - it was 54 degrees in the room! That evening, my 3 yr old son clogged up the toilet. I had to go to the lobby, get the plunger, plunge the toilet myself, and then return the plunger to the front desk. What?!?! We checked out the next morning.

    4
    « St. Louis visit »

    We stay at this Best Western when ever we are in town to visit friends and relatives, The rooms are large and comfortable. It has easy excess to the city and west county. There are a lot of restaurants close and shopping, You get a bottle of water when you check in and warm cookies, which is a nice touch.

    5
    « Wonderful stay »

    We visted St. Louis from San Diego and had no idea where to stay. I am so glad we chose this hotel. Nila at the front desk was the sweetest most hospitable young lady. Every evening she made sure to have warm cookies waiting for us. She went out of her way to make sure we were comfortable and had everything we needed. Our room was clean and beds were very comfortable. TV had every channel we wanted plus more! It was great to have a Cracker Barrel across the street (we don't have those in San Diego.)This was truly our home away from home and we are sad to leave and can't wait to come back! Thanks for everything!

    5
    « Great stay. »

    This is the 2nd time in four months we have stayed here. Clean rooms, however beds are very firm! Breakfast is good. Close to many restaurants and shopping. Easy access to the city. My biggest compliment is that every time we entered this hotel the staff always welcomed us! Front desk, housekeeping, and breakfast attendant. Loved that.

  • 2
    « Not even close »

    We stayed for the use of the indoor pool. The heat was not working so we asked for a refund of our second day so we could go somewhere that my grandchildren and I could swim. I was told that it would be resolved so I waited a few hours and it was a little warmer but still to cold to swim. The pool wasn't heated either so I feel we wasted on money and time. We drove 4hrs to meet my mother who also drove 4hrs and it was an extremely disappointing trip. The tubs need to be bleached cause they were very dirty looking. Also the rooms where not very clean we found cigarettes in the chair and this is supposed to be a non smoking hotel. Sorry it needs a lot of work.

    4
    « Good Place to Stay »

    We were very pleased with the hotel. The room was very clean and the bed was comfortable. The morning breakfast had several choices of food. The location was easy to get to. We have stayed in this Best Western several times and have never been disappointed with the room, service or food.

    4
    « Good value »

    The room was clean and had very comfortable beds. The staff was friendly and helpful and the price was fair. Breakfast was included. We were just passing through on our way to Florida and this fit our needs quite well. I would consider staying again should the opportunity arise.

    5
    « Wonderful Hotel »

    Very nice hotel, bedrooms were very clean and comfortable. The staff is friendly and very helpful. Internet service was very fast with good connections. The breakfast was very good start to our day- we will be returning

    5
    « A Very Pleasant Experience! »

    This was the first time that I have stayed at a Best Western, and I will certainly return in the near future. The staff were extremely helpful and pleasant. I am not usually a breakfast person however, as everything looked and smelled so appealing, that I decided to try it. It was wonderful. I highly recommend this hotel!

    5
    « Great Place to Stay »

    We stayed at Best Western St. Louis Inn....took a chance ...and glad we did. The exceptional service this hotel had. They had recent construction and it showed. The room was very nice. Very clean, fast elevator, friendly staff ....making our stay a excellent choice. Close to shopping, and restaurants We will be back if we are in the St. Louis area.

    5
    « Helping the Community »

    Best Western is helping the community by offering a special rate for the families affected by the flood. Your stay includes hot breakfast, indoor swimming pool, and free WiFi. A wonderful staff that always greats you with a smile.

    3
    « Cold pool and dusty tables »

    If it were not for friendly staff and low cost I would not stay at this hotel. Second stay this month. First stay pool was out of service, this time use able though very cold, even pool area was cool. Room was nice, though all table tops were dusty, tub faucet dripped whole time. Second stay was Christmas no housekeeping except for check out rooms.

    3
    « Very if-fy WiFi, okay breakfast »

    The hotel promises free WiFi, but it blinks in and out -- mostly out. If you need reliable WiFi, the best bet is some nearby Starbucks or McDonald's or BestBuy; don't count on it here. Aside from that, though, the hotel is fine. My husband pronounced the biscuits-and-gravy "inedible" but the scrambled eggs & sausage & light yogurt were all perfectly good.

    4
    « Nice quiet, Great place for a night away. »

    We were looking for a night away in a Jacuzzi room. (with the tub in the room, not the bathroom) They honored the website fee, very reasonable and affordable. Very Clean, considering the entire lower floor was under construction.Very quiet and private Our room was completely remodeled. Breakfast was a very pleasant surprise with Eggs, Hash browns & Sausage, Biscuits & Gravy among the regular items. Staff was VERY friendly and helpful. We were not informed the pool was under maintenance when I called to inquire about the room, but we had the tub in the room. Overall, this is a great place to stay, if you are just passing through or looking for a night away.

  • 2
    « You get what you pay for! »

    We've stayed at this hotel several times in the past and it was okay, however on one occasion we tried to cancel (with plenty of notice to Priceline and the hotel charged us anyway). They said that their fax wasn't working... The last time we stayed they charged us $20.00 per night pet fee, it's supposed to be $10.00 according to Hotels.com. People in the room next door were making racket (and bacon!) till 3:30 am, so I called the front desk at 2:30 am and they said "believe me they won't make any more noise", yeah right! They continued for another hour! They hardly ever clean the tiles on the floor in the pet rooms, when you walk barefoot your feet turn sticky and black right away. There's trash outside every where and dog crap! Buyer beware!

    4
    « Best Western really is best »

    One of the great things about Best Western is their breakfast (included in price). The service on 5 Dec 2015 for breakfast was supervised by Kay. I just want to acknowledge her professional skill and pleasant manner - most welcoming.

    4
    « Still Nice »

    Have stayed here a number of times. The Room was clean, nice and very comfortable. The breakfast had a good selection of items and all were very nice. The staff was very nice and friendly. Noise issues at this hotel, solved, get a room on "Third Floor". Just off Interstate for travelers.

    4
    « Greeted with a smile and fresh baked cookies »

    Upon check in I was greeted with a smile and fresh baked cookies. This hotel is located near Interstate 55 South of downtown St. Louis, MO. It has easy access to and from the interstate and restaurants near by. We had a good rest after a long day of travel in the rain. A nice stop. Thanks

    4
    « pretty good stay, not unpleased »

    We stayed in a pet friendly room on the 1st floor. The room was nice and clean. Staff very helpful. I will say, there could be a lot more insulation to quiet noise levels, and the rear exit needs WD40

    3
    « Could be a little better »

    While i like the location of this hotel, the quality continues to lack just a little bit. Continue to battle noise issues at this hotel. It sounds like people are stomping their feet as they walk down the hallway and it sounded like the room above us was full of kids jumping up and down on the floor all the time. The room also smelled of cigarette smoke from time to time. They are renovating the rooms. So, hopefully they will look better soon.

    5
    « GREAT TRIP »

    We stayed here over the weekend while visiting the STL area for a family function. The staff were very nice and friendly the rooms were clean and comfortable. The breakfast was a very good selection of items and all were very good. The internet was super fast and reliable. We really enjoyed the stay.

    5
    « Great Location »

    Great room in a great location. This location has a nice indoor pool for the kids and a good breakfast. Rooms are nice, and staff is friendly and helpful. I enjoyed my stay very much and plan to stay there again.

    4
    « Travelling long days »

    Long days on the road I really want a great bed and pillow not to mention cleanliness in all aspects. This hotel met all those requirements even though many rooms are under renovations atm Breakfast was included and delicious so we were able to get back on the road quickly and not have to look for a place to eat that early. Thanks BW for keeping up the standard that's why I always choose the BEST

    5
    « best stay with best western »

    Miss Kay has a wonderful n very pleasant personality and even helped me to stay on first floor normally CLC card holders dont get first floor. The Manager Niyla is also very polite and courteous . Its wonderful place with wonderful people to stay with.

  • 4
    « Nice stay »

    We stopped here on our way to Kansas City from TN for a football game late Friday night. The desk clerk was super nice and very helpful. The room was nice and clean and the bed was comfortable. The only problem we had with the stay was the condition of the hotel itself. While it was clean, several areas, especially the hallways, were in need of some repair. Breakfast was nice and all in all o would stay here again if back in this area. We had a great nights rest and that was worth everything!

    4
    « Nice hotel for price »

    I chose this hotel because of the good reviews it had, in general I was not disappointed. Easy check in & out, friendly staff, a lot of choices for breakfast, clean room & indoor pool were all good. The only issues we had were that the TV remote didn't work, the bed that our kids slept in squeaked every time that moved around, the air conditioner kept the room cool but didn't blow like it should. Otherwise we had a good stay here.

    4
    « Good hotel »

    Clean hotel, fab room, Huge bed really comfortable, has fridge microwave, hair dryer, tv ,good breakfast all the usual , fruit, yogurt ,toast , Bagels hot eggs, biscuits, etc. Fast internet indoor pool open all year, would recommend the Cracker Barrel restaurant across the road, great food at cheap prices meal for 2 $20. Don't serve alcohol St. Louis is a vast town we got train in from local station. Not great for tourists really. Wouldn't spend a lot of time in it but would visit hotel again

    5
    « Excellent stay »

    We had great time there. The hotel is safe , family friendly, and the staff were of great help and assistance .. their smile and offering help is highly appreciated. The price is great compared to the cleanliness of the hotel, comfortable stay and great rooms and services. The free breakfast m, and the quality for the food never see it in same level of hotels .. The staff, the manger was around us all time during breakfast , cleaning , removing plates , welcoming gestures and smiles ... thank you good job guys ... Definitely , I will be considering it next time ..

    5
    « Very caring staff and accomodating to people with children! »

    The staff at this Best Western was very friendly and helpful from booking to check-out! The hotel was clean and well kept. Our rooms were very spacious and clean. The kids loved the pool area and the fact that Cracker Barrel was right across the street! This is a very kid friendly hotel. We traveled this time with 9 children and were very impressed at how accomodating the staff were to the kids!

    5
    « Enjoyable stay »

    My family reunions are in the St. Louis area. Usually all of my family coming from other states stay here. The price is good and the rooms are clean and comfortable. Very good breakfast also. My nieces and nephews enjoy the pool and swim as often as they can during their stay.

    5
    « Good value and excellent location »

    Staff attentive and professional.Very nice and well stocked breakfast station. The manager was very attentive to the guests,and was always helping the other staff members perform , their duties as it was busy @ the hotel. Hotel interior and rooms very clean(thanks to housekeeping).Everyone from front desk staff to manager deserves big kudos.Thanks to you all(especially the manager,he deserves a raise!! ??

    3
    « Average Experience »

    We stayed two nights. First night told staff at desk that the phone didn't work in our room. Said they would get it fixed. Never did. The fan in our bathroom didn't work. The water pressure was not the best. The internet service would go away as I used it and had to reconnect a lot. The TV sound kept going up & down.

    4
    « Nice location and motel »

    We have very quick and simple check in. The hotel staff was very nice. We were sent to room 207 on same level as check-in. The room was very spacious. Everything was extremely nice. Room was clean. We did have some complaints. The complaints were starting around 3 am people above us stomping in their room above. They continued this to we checked out. The other complaint was air condition did not cool. It was extremely warm in our room to point of being uncomfortable. The check out was quick as well.

    4
    « Good overnight stay »

    Location out from downtown St. Louis but still easy to get to arch and zoo. Big room with chair and ottoman. Room was clean and comfortable. Internet went in and out. People at the front desk were helpful and friendly.

  • 2
    « Very Nice BW. Would Stay Again »

    What a great experience. I stayed overnight and left early. The breakfast was great, the service was very attentive, and the room was quiet and comfortable. Easy to get in to St. Louis. Only complaint is that the carpet was filthy. We were in a pet room but that is no excuse for nasty gross carpet......we pet owners pay extra money for our pets. It should be put to good use.

    5
    « Suberb Service! Above and Beyond in every way! »

    Superb service! DeWayne at the night desk was pleasant and understanding. Nila during the day was absolutely extraordinary!!! She went way out of her way to handle some travel mishaps smoothly and without inconvenience to me at all, including a broken light fixture and some items left in the room. Nila was absolutely amazing! I'd stay at any hotel that she was servicing! Thank you Nila! And thank you Best Western St. Louis Inn for a great stay!

    4
    « Exceptional Customer Service »

    Nila, the front desk clerk, was exceptionally pleasant & professional. She went out of her way to handle our concerns and unusual requests. She maintained this demeanor while being confronted by a drunk and even did not over react or insult the drunk in any way. Not sure if she is the result of great parents or an exceptional training program or just simply an old soul, but she was wonderful!

    5
    « BASEBALL JUNKIE »

    Although it was a drive to the ball park, for our purpose this hotel worked out just fine, it was priced right, clean and close to other smaller towns which provided us with additional attractions to visit. Cracker Barrel across the street provided a great meal outlet and just down the highway is our favourite burger joint, Steak n Shakes.

    5
    « This Hotel goes the extra mile! »

    What a great experience. I stayed overnight and left early. The breakfast was great, the service was very attentive, and the room was quiet and comfortable. Easy to get in to St. Louis. Here is the really great part. Few hotels have such honest and helpful staff. I left my NEW cell phone charger in the room. I never thought when I called the hotel, that I would ever get it back. But they told me they had it, and would send it to me. WOW! How honest and great is that. It arrived today. I will not hesitate to stay at this hotel again. Great Job housekeeping and front desk. Thank you so much !!!!

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 55 and Exit Meramec Bottom Road, turn left on Meramec, then turn left on Heimos Industrial. The BEST WESTERN St. Louis Inn is on the right.