BEST WESTERN Hotel Pine Springs Inn,  Ruidoso

4.0/5  - based on 361 guest reviews.
111 Pine Springs Drive, 88346, Ruidoso, United States - See map
+1 575 378 8100 +1 575 378 8215

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 360 traveler reviews
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Discover this pet-friendly Ruidoso, New Mexico hotel located conveniently near the Ruidoso Downs Racetrack, Ski Apache and several local casinos. Nestled in the beautiful Sacramento Mountains of Central New Mexico, the BEST WESTERN Pine Springs Inn offers outstanding customer service and a serene, relaxing atmosphere at an affordable rate. This Ruidoso hotel offers 98 well-appointed guest rooms complete with cable satellite television and high-speed Internet access. This pet-friendly hotel also offers a complimentary deluxe full breakfast each morning as well as an array of other amenities. Hotel guests can relax in the outdoor swimming pool and hot tub. Business guests will appreciate the hotel's business services and meeting facilities. Guests staying at the BEST WESTERN Pine Springs Inn will enjoy a variety of outdoor activities nearby including horseback riding and golf in the warmer months and skiing at Apache Ski in the winter. Racing fans will appreciate being less than one mile from the Ruidoso Downs Racetrack while others will enjoy gaming at the Billy the Kid Casino, the Travel Center Casino and the Apache Casino, all within six miles. This New Mexico hotel is also close to the Ruidoso Convention Center, the Museum of the Horse and Billy the Kid Country, only 30 miles away. Ruidoso is also home to many events throughout the year including art festivals, horse shows, concerts, motorcycle rallies and the Cowboy Symposium. The BEST WESTERN Pine Springs Inn is proud to offer superior customer service and a convenient location in Ruidoso. Make a reservation today and save!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 360 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
186
Verygood
 
94
Medium
 
42
Poor
 
21
Horrible
 
17
Business Business 37
Couples Couples 118
Family Family 136
Friends getaway Friends getaway 29
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Pine Springs Inn,Ruidoso
  • 3
    « Beautiful, but bed's too firm »

    Very nice hotel. Clean and quiet. We just slept poorly because the bed was extremely firm. I had to lay on top of the pillows to get any rest. It was also very tricky to get the shower temperature right. The faucet needs to be replaced.

    5
    « Great place to stay »

    All the employees were wonderful and made us feel very welcomed. It is a great place to stay. We loved the grounds surrounding the hotel. The room was clean and very big. We had a view of the mountains behind the hotel. Can't wait to stay here again.

    3
    « Location is nice! »

    Okay so here is my review I tried to read all the reviews I could both positive and negative. Let's start with negative. We checked into hotel room and at first everything was fine until we saw flies all in our room. And then later on that night there were spiders everywhere no lie. So we asked to switch rooms but to our avail there were spider in the bathroom. Okay now the good breakfast was good for the kids. Me myself don't like carton eggs so I didn't eat the breakfast all the beverages were fine. The property is in a nice secluded area. Pool was closed due to it being too cold. I probably wouldn't recommend myself. But better than most options in ruidoso.

    4
    « Nice place to stay »

    We have stayed at this hotel on several occasions and have always had a good experience. This time the internet kept dropping so I asked them if they had a problem and they said that the hotel was full and there were too many users on at one time. Later in the evening it was better. Other than this and a missing telephone cord our stay was very pleasant.

    2
    « Check to see if room is smoking or non-smoking »

    Check to make sure you want a smoking type room before booking. It should default to non-smoking instead of the other way around. With everyone being more health aware, having to pay more for a non-smoking room is not with the times.

    5
    « The greatest place to stay in Ruidoso Downs! »

    This hotel is in the mountains across the street from Billy the Kid casino and Ruidoso Downs racetrack. It is surrounded by tall pine trees, and is beautifully landscaped! The rooms are quite spacious and very clean. When we pulled up to our room there was a big elk that went into the woods from the parking lot! The grounds are well kept and clean. Holly, the manager, is very kind, friendly, out going, and will see to it you have a wonderful stay!

    5
    « Best place to stay when visiting Ski Apache »

    Holly and her entire team go above and beyond...every time. This is our third (ski) season and we make trips to Ruidoso 1-2 times a month during the winter. They remember us and make us feel at home, while continuing to be courteous and professional. Breakfast is early and a great start to the ski day.

    5
    « Our Stay At Best Western Hotel & Resorts »

    Our stay at Best Western was very enjoyable.Nestled in a pretty wooded area at the top of a hill in Ruidoso Downs, N.M..It was across the road from a fun casino/race track and many other close by activities and restaurants and southwestern shops.The climate was ideal and the weather perfect. All in all it was a very enjoyable trip.

    5
    « Restful »

    The 686th AC&W SQ (Air Force). Held two reunions at this facility (2006&2016) We were treated so well at the 2006 reunion until we just had to return. We usually hold our reunions in a different State each year but,we voted to return to New Mexico and Ruidoso because of the fine services and friendly staff members.

    5
    « Execellent nights sleep & breakfast »

    1st night we awoke in extreme pain from from too soft mattress and was replaced fast so other 3 nights were restful and fantastic! Breakfast was perfect and both made our stay incredible add in super friendly service we booked 1 year in advance for next year!

  • 5
    « Boy, was I surprised. »

    I didn't expect what I saw......a large, well decorated and exceptionally clean hotel and room. All the staff went out of their way to ask if they could help in any way and if our stay was to our liking. We will definitely be back.

    4
    « Back again. »

    This was my second time traveling to Ruidoso, NM for work. Without a hesitation, I headed to the Best Western Pine Springs for my stay. I stayed at this hotel a little under a year ago, and was really impressed, not only with the location manager Holly, but how attentive the housekeeping staff is as well. Once again, the grounds were manicured very well, and the room was clean. I definitely would stay here again, if I find myself in the area.

    5
    « Quiet and Peaceful »

    We normally stay at the other BW when visiting Ruidoso but decided to try this one because the rates were a little better. We were very please. It is built back off the road in the trees and has a more mountain feel to is. It was clean and quiet and if you are only using it to get sleep at night what more do you need. The breakfast was very good. We are returning this weekend with another couple and we are both staying here. My new favorite in Ruidoso.

    5
    « The Pine Trees set this up to be a very good place to relax »

    friendly folks and very nice Hotel to stay for Business or pleasure. Dog friendly and that is a must for us. Rooms were big and easy to put the Dog Crate and not be uncomfortable. Very quite place to stay and relax.

    3
    « Nice Environs Okay Room Strange Goings On »

    Really beautiful area and a nice location. Room was average but smelled smoky and musty (non-smoking room). No screens on the windows so airing it out was not an option. Directly across from the casino and track. Could be why several vehicles were broken into overnight.

    5
    « Beautiful and comfortable and convenient »

    The hotel was very pretty, with lots of outdoor charm. Tons of trees and places to sit and relax in the shade. Room was very clean and beds very comfortable. Our only complaint was poor lighting and lack of electric plugs for our electronics.

    5
    « How to relax »

    There is no better place in my opinion for a weekend unwind/relax the this paradise in the tall pines. I've been here many times and would never consider another palace in Ruidoso. they are pet friendly and will bend over backwards to make your stay memorable. Try it and enjoy!

    5
    « Quiet, Forested Hillside Setting »

    So, you're going to Ruidoso to enjoy the mountains and forest? Then the BW Pine Springs Inn is a really great choice for your overnight lodging. Its forested, hillside setting sets this motel apart from most other choices in the area. Plus, the motel itself is very nice. The BW Pine Springs Inn is in a great location. It's just across the highway from the popular Ruidoso Downs horseracing track and a casino, but it's also isolated from both because it's on a hillside and surrounded by a pine forest. Altogether, it's the perfect vacation combination: You're very close to some major tourist attractions but you'll also feel like you're somewhere far away in the woods. The motel itself is above-average for a conventional motel. It has two main buildings in a V-shaped arrangement. A small outdoor pool and hot tub can be found on the north side of the property. About half of the rooms face the perimeter parking lots, but the others open to a very nicely landscaped courtyard. Inside, my room was unusually large, spotlessly-clean, and newly & nicely re-decorated. Everything worked. The desk clerks were very friendly at both check-in and check-out. I even got a phone call shortly after check-in just to make sure I was happy with my accommodations ? and, yes, I was definitely pleased. Do know that this is a basic, limited-service motel and not a resort. They do serve breakfast there, but that's about it. You'll need to get in the car for dinner, etc. but the Ruidoso area has a lot a wonderful options for all of the many tourists who visit there throughout the year.

    2
    « Poor service »

    After a 10 hr drive, I arrived to find my reservation was not for the room location confirmed. I had reserved 3 nights, and was told they could move me the next morning, but because that would be a weekend (as my stay already was, plus a day), it would cost extra. I said not to bother, unloaded the car and went to diner. When I returned, I found the toilet would not flush properly. I called to report it not working, but during the 10 mins it required for someone to come up, I found the problem was that it took 2 to 3 minutes for the tank to fill. I then checked the bath/shower and found it produced no more that a small trickle. The on-duty manager said their maintenance man was gone for the day (it was 8PM), but agreed to call someone out. Sometime later she called back to say her manager said that since the problem was low water pressure it could wait till morning. I said the problem was not low water pressure, but that after a 10 hour drive and a 1 hour hike in the middle, and after paying $126 for a room, I wanted a shower and a toilet that flushed. She said she could do no more, and left. Later I called down and asked if there was another room available, and was told yes. Sometime after 10 I moved myself to that room (which had a slow draining sink); and checked out the next morning (that person was good)..

    5
    « Comfortable stay!! »

    My family and I have always stayed at the Best western and have always enjoyed it. It is clean, friendly and just a beautiful place to stay at. The breakfast is ok but it is close by other restaurants and the location is perfect for shopping.

  • 2
    « Bad Choice »

    The structures are too old to have just one maintenance man. Due to items not working properly, (door, toilet, frig, bath heat lamp); we had to move to another room at 2am. The second room's door was so bad, I had to lunge against it to open it, even after the maint man worked on it three times. The poor guy is just overwhelmed with work there.

    4
    « fishing »

    was a nice place to stay with pool and hang out area outside with lots of shade. full breakfast was good. has low water pressure. beds are good and the room was a lot bigger with lots of space compared to your a regular room. clean room and staff is very friendly. I would stay here again

    5
    « Great Place »

    This secluded hotel is excellent if you want to relax. The courtyard is very inviting especially in the evening. The hotel staff was top notch! Breakfast was good and hit every morning. I'd stay there again! The hotel is conveniently located on a major thoroughfare so getting around town makes it easy. If you are there for gambling or the horse races, no problem. The hotel is located right across the highway.

    5
    « Great place, private and dog friendly too! »

    We were traveling through Ruidoso with our Golden Retriever and stayed here. It is a very nice place up in the pines well off the road on a hill across from the Race Track. The people were very nice and gave our Bella several treats. Rooms were nice, clean and quiet! We highly recommend this place with or without a pet!

    5
    « Spectacular secluded location! »

    Excellent all-round accommodations and amenities of all ages with delightful swimming pool, breakfast area clean, wide-variety of items from which to select. cookies & coffee in front lobby all afternoon, very quiet when nearly fully booked, clean rooms have refrigerator and microwave for snacking convenience. Layout of buildings on treed lot positioned for easy access to services!

    3
    « Tried again »

    I have very mixed feelings about this hotel. First the good. You will be hard pressed to find a hotel in a more beautiful setting. It is on top of a hill surrounded by pines. The grounds are attractive and meticulously maintained. I watched the pool maintainer do a very thorough cleaning. Now the not so good. The rooms need new carpet and furniture. The room had been cleaned but the carpet and sofa were stained. The mattress was sitting on 2 x 6's The other issue is the front desk. They were polite enough but put us in the wrong room at first. It got straightened out, but it was a hassle. So if you are patient and want a room in the mountains and don't mind old furnishings, this is your place. I can't decide if I'll go back.

    5
    « Good night sleep »

    This hotel is awesome it's clean they have awesome rates and friendly staff.Not to mention the view of the mountains it's very beautiful u have elk and deer walk right in front of u in the morning I love it

    5
    « Hidden gem »

    This place is tucked away for quietness and natural beauty but is just a few minutes from the downtown activities. I have stayed at several around Ruidoso but this one tops them all!! The pool and hot tub were very clean and comfortable. The room was excellent with a very comfy bed and the peacefulness of this place is just amazing!! If you want to relax and get away but not too far away, check in!!

    4
    « Restful Getaway »

    My husband myself and our small dog recently stayed here for 2days and it was wonderful ! The grounds are just beautiful. Beds were very comfortable and the staff was so friendly and helpful. Our stay was so pleasurable we are planning a trip back in August. You have the feel of being secluded in such a beautiful forest but you are only a minute or two away from everything. Thank you all for such a wonderful stay.??

    5
    « Excellent Hotel »

    Perfect location, impeccable rooms, and very friendly staff, with a great breakfast. Only down side was the jets not working on the hot tub, but other wise, an excellent hotel. will stay again in the future

  • 2
    « Not worth the price we paid »

    Pictures of the hotel looked great and we only use BW if they are available as our past experiences at other properties have always been stellar. I will say the staff really went out of their way to try and make our stay good but sometimes you can only do the best with you have to work with, and this might have been the case. First of all, unlike most BW's when you arrive around 2pm there usually isn't an issue with checking in, not here. We were told we couldn't check in until 4pm, not welcome news after a 200 mile drive in 90+ degree sun. The desk clerk did try to accomodate us and switched around some other reservations and found us a room. The room was on the back side of the complex close to the pool, a plus for us, but when we got there we had to wade through a corridor of room furnishings that had been taken from a multitude of hotel rooms, as though they were gutting our entire wing and upgrading. Okay once construction was done, but made us feel a bit like we were living in a construction zone. Next, when we got in our room we found the trim pealing off the walls, the toilet ,I kid you not must have been taken from a child's bathroom as it was, almost impossible for a small sized adult to sit on. And the cherry on this mud pie was that our room was covered with ants. Ant everywhere, by the door, on the walls, on the sink, on the toilet. We notified the clerk before we left for dinner and she told us she would go spray, but we still found them when we got back and so we had to spray ourselves. The whole thing just gave you the sense that things were crawling on you when you were laying in bed. Not a comforting feeling. The last thing was when we tried to use the pool. It was covered with bugs when we first saw it, then the next day before we used it their tech scooped out some of the bugs which made the pool usable. It was outdoor and I think heated because it was fun swimming in it even with a cool breeze outside. There was also a hot tub, but might as well may not have been because the jets didn't work and it was filthy. A layer of dirt on the floor of the hot tub and bugs floating everywhere. We paid $180 for our room on the Friday before the July 4th holiday weekend and all I can say is we would have done just as good at a motel 6, because at least there we would have understood that you get what you pay for, but not for what we paid, it was really quite ridiculous to have such a horrible room. The continental breakfast was good (about what you could expect). The staff does get an A+ as they really tried to do everything they could, even asked us several times about our experience but not quite sure they really could do anything more because of what they had to work with. I know holiday rates more than anything dictated prices, but it was sad to spend what we spent to get what we got. I won't be giving up on BW, but won't be staying at the truly beautiful hotel (more settings than anything) Pine Springss in Ruiodoso.

    5
    « Pet friendly »

    Last minute travel plans left few hotel options that allows pets. On priceline we found an express deal and took a chance. It turned out to be the best choice we could have made. Our dog was very welcome and given a gift of doggy treats at check-in. The room was big, updated and clean. The grounds are beautiful. The pool is secluded and has amazing views. Breakfast is fantastic and the lady in charge (sorry I didn't get her name) keeps everything well stocked and clean. This off the beaten path hotel is a perfect place to stay in Ruidoso.

    4
    « Nice Stay »

    Nice pet friendly hotel. Beautiful grounds, friendly staff, very clean. Stairs need to be recovered, but all in all well maintained. Breakfast area was very clean and well staffed. The food was typical for a continental breakfast. However, there was sausage and fried eggs. An extra waffle maker would have been nice.

    4
    « nice folks »

    hotel was nice, rooms were clean and comfortable, staff was great. Breakfast sucked Out of food with over an hour left of breakfast hours. The hotel itself is right across from the race track, and back up in the woods.

    5
    « Beautiful Place »

    We have stayed at the Best Western Pine Springs many times. It has beautiful grounds and our rooms are always comfortable. The staff and personal are always polite and helpful. We had car problems and one of the staff drove my husband to get the necessary equipment to repair our vehicle. We enjoy the proximity to Ruidoso Downs Racetrack. We have also have a pet that we bring and this is one of the best pet-friendly hotels we've visited. I highly recommend this hotel and will stay there in the future.

    5
    « Oldie but Goodie »

    Older hotel but very well run and with beautiful grounds. The front desk is the best I have experienced and my satisfaction with the stay was very high. As a frequent traveler I am strict in my expected standards but like to acknowledge outstanding efforts.

    5
    « Best Western Pine Springs is great! »

    Best Western Pine Springs is great! The staff is always hard at work and very friendly. They go out of their way to make you feel appreciated. The breakfast offered is outstanding and like no other we have experienced! The rooms are clean and maintained. The courtyard on the premises is absolutely beautiful! Very relaxing. The price is very competitive for the amenities offered. The conference room for meetings is very affordable and perfect for family reunions of 50-75 attendees. Thank you to all the staff for always making us feel welcome!

    3
    « Ruidoso Downs »

    This place was ok. I was there with a group or I probably would not have stay here. Good staff and breakfast. NO WATER PRESSURE. WIfi did not work good. The place could us some updating. You can't find this place on your GPS

    4
    « The ONLY reason I dont give this wonderful place 5 stars is.... »

    There ARE a couple minor issues that really don't matter to me but might matter to others. The AC unit had a bit of a 'buzz', the cable tv had a bit of a connection issue and some channels dropped in and out...and the place is not NEW....HOWEVER., this is one of the NICEST Best Westerns I have been to and I am a Diamond Rewards member and have been for 3 years. I travel a LOT for work and have found BW's to be a great value. This one is VERY well kept and the grounds are park like, it is isolated from the road noises and gives a true 'in the mountains' feel. Bravo to all who keep the place so well kept.

    5
    « Beautiful property »

    Stayed for a softball tournament. .staff was helpful. .. most beautiful surroundings. .. the kids enjoyed the pool. I loved the hot tub. They have barbecue grills you can use. And have great areas to get together if you are with a large group

  • 5
    « best hidden secret in Ruidoso,nm »

    after finding out that most of the other motels in ruidoso were non smoking we found this one to serve our gods given right to smoke if we want to. It was the best stay yet and we go to Ruidoso at least 4 times a year

    5
    « Nice, out of the main stream, secluded »

    We always like to stay here, very pet friendly, cool, calming property, easy in and out. Welcoming staff, great breakfast, good parking. Love the swings and furniture throughout the property. We like it's away from the city center but yet convenient to everything, restaurants, casinos, etc.

    4
    « Clean Rooms and Cheerful Staff »

    Spent a Saturday night on short notice. The motel was practically full and it was not racing season! They have a better than average breakfast set-up for breakfast with a wide selection. Room was clean and quiet. Plenty of parking close to your room. Across the street from Ruidoso Downs and a short drive to mid-town shopping and restaurants. Very reasonable rates for the location.

    5
    « Need a good hotel in Ruidoso »

    This hotel offers free breakfast- It is located across from the race track and has easy access to "down town" Ruidoso The grounds are lovely so there are many places to sit and enjoy the nice weather Highly recommend as it sits high above the main road and very quiet

    5
    « Beautiful! »

    Stop over on our way to Arizona. We arrived before sunset, check in went smooth, even a bone for our dog! Rooms were huge and comfortable. Went for dinner based on a recommendation from staff. Breakfast had a lot of choices and was nice and hot! Only downside, night we stayed, late check in near us made the walkways extra loud and the hot tub was not working but was still hot. Highly recommended as it is a beautiful spot.

    5
    « Great stay! »

    This is an amazing place tucked away in the woods. The rooms were VERY nice, clean and roomy. Microwave and fridge in the room too! The hot breakfast and grounds just added to the ambiance. We are locals and will recommend to every visitor we know!

    5
    « Ruidoso »

    We really enjoy staying in Best Western Pine Springs Ruidoso it is a great hotel.. It sits off the road up on a hill and so many beautiful tree's and landscaping is so nice and the staff is great. You are within feet of Ruidoso Downs and Casino and town is less than 10 minutes away if that long. Loved how quiet it was at the hotel and the rooms were very nice. Older hotel but very nice.

    5
    « Absolutely Fantastic! »

    As a local, we have had the privilege of staying at most hotels in the area. The Best Western Pine Springs Inn is, hands down, the best Hotel in town! The staff is the most courteous, efficient, and helpful crew that I have ever had the pleasure of dealing with. Holly, the manager, bent over backwards to make sure our stay was as enjoyable as it could be. She is very professional, friendly, and is an amazing manager. The standard of the hotel and the exceptional service from the staff was second to none. The rooms were immaculate, comfortable, and very up to date. They have a superb complementary breakfast with the most friendly and helpful staff. As busy professionals, we recommend this Hotel to everyone and we stay here as often as possible!

    5
    « Beautiful location »

    The location is perfect. The surrounding trees everything is picturesque. The staff on check in was wonderful. The desk attendant called shortly after check in to see how things were. My only complaint was we were on the second level and as there are no elevators it involves several trips to the car. The room itself was clean, well appointed. The pool and hot tub were clean and in a perfect spot surrounded by trees. The continental breakfast was very nice, the food was hot, good selection and wonderful staff.

    4
    « Nice and Affordable »

    Nice place, conveniently located, has pool and a nice picnic area, you can even borrow a grill for your cook out at the hotel, there is a Walmart near by, and is right across the billy the kid race track & casino

  • 5
    « wonderful hotel »

    we loved this hotel. it is nicely situated on top of a mountain surrounded by pine trees. convenient to downtown Ruidoso and surrounding places of interest. breakfast was great and tasty. will definitely stay here again.

    4
    « Great place »

    We have stayed here twice on our travels to and from Tucson. It is a great pls e to stay. Our room was clean and they served breakfast. Today the breakfast was better than the first time we stayed. Not just rolls and coffee. Waffles, eggs and sausage was served today. The people were very helpful. We had a malfunction the first time we stayed but this time there were no problems. We will be back some day!! Very friendly people too. Cookies served on the lobby too!

    3
    « plasent »

    the stay was comfortable , it could have being better had the room not smelled like dust . the complimentary breakfast was excellent , the staff was very nice and courteous , hotel was conveniently situated near the shopping and entertainment areas

    5
    « Great price, Great location, Great customer service, Great stay »

    First visit to Ruidoso 3/15/2016. With wife, 3 daughters ages 3,6,9. Wasn't sure what to expect. Prices were decent and this got better reviews over of moderately priced motels in the area. I'm glad we did our research. This location is down the street from the main part of town (none of it is really walking distance) so it doesn't much matter. It's set back in the woods a little so it sort of has a retreat vibe to it. We was checked in quickly. The room was a double queen. Very large decent room. I wouldn't say it was "modern" but it wasn't out-dated. My daughters loved the heated pool, My wife and i enjoyed the large hot tub. The landscaping was all very well kept, and made the location feel like a retreat more than a motel. The room had comfortable beds, large flat tv, and a great heater. The one thing that really made this place stand out was the breakfast. It's in a separate building. They offer a large hot breakfast that was a true cooked breakfast (not instant eggs or microwaved sausage)..I even left a tip for the cook/waitress. We had intended on staying 2 nights, but our youngest wasn't feeling hot (double ear infection and strep throat) and we did check out after only 1 night so we could get her home and to the doctor. Without a doubt we will return to this location during our next trip to Ruidoso....cons towels were ehh, and internet was so slow we couldn't even get on facebook (first world problems huh) ...pros price, location, comfortable rooms, very nice breakfast (better than most expensive hotels) Great staff (American, not newly arrived immigrants) that took genuine interest in my daughters wellness. Karissa and her manager were over the top sincere.

    5
    « Fantastic staff, we will stay here again »

    Everyone we met who worked for the hotel had the friendliest, most helpful attitude. We didn't originally plan on staying here, but had a change of plans, and we are so glad we stayed here. The hotel is set up on a hill amongst pine trees, making for a beautiful setting. The rooms, the grounds, and the facilities, are all neat and clean. The as I mentioned before, the staff was fantastic. We will definitely stay here again.

    5
    « Feb 22 »

    We stayed here 2 nights for a quick getaway weekend. The price is great as is location. We didnt try the breakfast but heard from other guest it was good. The hot tub was nice, we will definately go back soon its a great place for the price.

    4
    « Nice Respite »

    This hotel provided a nice respite in the beautiful Ruidoso, New Mexico area. The hotel served a nice breakfast, and was pet friendly. The location is convenient to Ruidoso Downs and the Casino as well as retail and other amenities in the area. Due to the mountain roadways and speeds, I would estimate that it is approximately 30 mins to Ski Apache although that does not it is not that far by distance. Beautiful views of the nighttime and sunrise skies area available here.

    5
    « Beautiful location, great staff »

    Beautiful location in quiet pines just on the edge of town. Isn't this why you come to the mountains in the first place? Convenient to all the fun Ruidoso has to offer. Staff were friendly, professional and attentive, we really appreciated the tlc. We will definitely stay here again.

    1
    « Horrible Management Staff, Tried to Rip me off with charging extra for Non Smoking Room. Horrible Customer Service. »

    Horrible Management Staff, Tried to Rip me off with charging extra for Non Smoking Room. Horrible Customer Service. Management Looses Repeat Business from Customers and Creates Bad Name for Best Western. Need New Management otherwise property will continue to Go Down Hill Fast!!! Bottom Level Was Not Given as an Option and Hotel was more then Half Empty.

    4
    « Trip to Ruidoso »

    The location of the hotel is good, in the middle of the forest, so quiet. The front desk attendants were very friendly at check in. The room are simple but very clean, Free wi-fi. Overall a good stay, at check out again very nice people. If you like to gamble a casino is near or you can go to the Inn of the Mountain Gods.

  • 4
    « Quiet and Nice »

    We decided to stay at the Best Western due to its location. Its up hill and is secluded from busy streets and town noise. It was nice, the property is kept clean and we were able to relax. We will be back to this property when we return to Ruidoso

    3
    « Good Hotel »

    Overall is good. But I think they got to be a little more professional. The rooms were ok but again I was not happy when they gave me a smoking room knowing they have a non smoking because one of my friends call to reserve another room and he ask for a non smoking and he got one.

    5
    « Quality Hotel-Great Price »

    Excellent price for what you get. Breakfast is better than expected and actually has hot food. Rooms have always been clean and friendly staff at check in and check out. Mattresses are a little uncomfortable and seem to be older but other than that it is a good value.

    5
    « Deer, scenery, breakfast! »

    What a lovely location, so peaceful in the forested mountains. The rooms are beautiful, and the staff friendly, even offering baked cookies. Returning from dinner we saw a deer crossing the property. Wooden bridges criss cross the courtyard. A retreat you'd never believe was so close to town.

    4
    « Large, clean, room, excellent price for the area »

    I travel to Ruidoso for work pretty regularly, and even though my company pays for my lodging, I try to find a clean, safe place at a reasonable price. This hotel definitely fits the bill. It's a slight bit off the highway, and at first I thought, "Where the heck am I going?" but it actually is easy to find and get to. The rooms have external doors, which I don't mind but I know some people do. I had a room with two queen beds. The room was spacious, very clean, and quiet; it had a flat-screen TV (didn't use), a microwave, and mini-fridge. The bed was comfortable. The bathroom/shower area was efficient. I appreciated the curved shower rod, which really makes a difference, the better-than-normal quality towels, and full sized hair dryer that wasn't shrill and hearing-loss inducing like most are. The wifi worked great. The free breakfast included waffles, eggs, sausage, bagels, juice, and fruit. The only minor complaint I have is about the shower. While hot water was plentiful, the shower-regulator thing (what is that thing called??) was the kind that goes from ice-cold to scaldingly hot with a millimeter's change. It's possible that it was just my room that had that issue. I definitely plan to stay here again and highly recommend it to other travelers.

    4
    « good comfortable »

    top of the hill hard to reach when iced clean room plenty of hot water, breakfast was very good. no elevator, great view. convenient wallmart next to hotel. close to casino and main road. the sign on the road should be a little bigger.

    5
    « Ski Trip »

    Clean Rooms, Plenty of Hot Water, Comfy Beds and clean grounds Breakfast was very good, Waffles, Eggs, Sausage, Bagels, Fruit, Yogurt and Cereal. Excellent Staff. Night girl was very helpful, manager came at breakfast to see how everything was. Walmart is really close. Will definetely stay there again!

    4
    « Accommodating »

    Our stay was shortened by a day due to the weather. It was this hotel that called and told us we would not be able to make it in the first night. I appreciated that information. When we made it in the next day, they were late getting rooms ready, which was totally understandable with everyone finally able to check out after the same snow storm that had kept us away. When we were able to check in that evening there were no towels. I called the office, and three different employees came by to deliver towels- over the top accommodating. Breakfast was ample, everyone can find something they like. Employees are always checking and refilling when necessary. The grounds were beautifully covered in a snowy white blanket. My one complaint was one ice maker for the whole complex, and it's in the breakfast room, which I would guess is noisy when it's working. It was not working during our visit.

    4
    « Great property mgmt not so much »

    Spent a weekend at this hotel great, enjoyed the stay very pretty property and delicious complimentary breakfast. The only negative, the desk manager was a bit rude and short with customers. We did make a written complaint with Best Western however we never received a reply from corporate.

    4
    « Sleepless in Ruidoso »

    We did have problems with upstairs room where someone was jumping constantly all the way til 11:00 at night We called to complain but it didnt stop The rest of the stay was above average room was comfortable and roomy We were close to many convenient stores, shops restaurants casinos and parks for the kids.Reasonable price for the stay and food was good.Will probably come back again but hope that we will not have the same problem with the top neighbor above us.Made good memories with the 2 1/2 ft of snow and walking distance to WalMart for groceries.Snow was beautiful to see fall all day and all night.

  • 4
    « Great stay »

    This a clean and beautiful hotel with an unbeatable scenery. Definitely a great value. I traveled with my family to this hotel during the winter time and there is enough room to play in the snow at the hotel. The staff is super friendly and the cleaning staff does a great job of cleaning the rooms and restocking if necessary. Loved my stay here.

    4
    « Great place, friendly staff »

    Staff was very friendly and hotel was nice and clean! Manager is great and very proactive . I would visit again. Breakfast was good too and is replenished frequently.. They even opened up the conference room when the breakfast room was full.. Great customer service!

    5
    « Had a pleasant stay here »

    This dog friendly hotel was a perfect vacation spot for us. It's location is a plus because it was situated separately on a small hill offering privacy and good view of the mountains. During the snow, it provided ample space for kids to play in the snow. Hotel room facilities were good and satisfying. The breakfast had multiple options including sausage/eggs/gravy/bagels/juice/yogurt etc. Would come back here when we return next year.

    5
    « Great Place to Stay »

    This is the best hotel that I have stayed at. The rooms are big, the staff is awesome. They are always willing to help no matter what. The grounds are beautiful. A nice place to walk around or just sit outside and visit. Breakfast is amazing! They serve scrambled eggs, sausage, biscuits, sausage gravy, make your own waffles. They have different kinds of bread, muffins, and rolls. They have cereal and yogurt too. All free.

    4
    « Best Western-Pine Springs, Ruidoso Downs, NM »

    Excellent price, rustic off-main street location, good grounds, adequate parking and good clean room accommodations. Not so good: regarding inadequate breakfast and upstairs walking by other guest created night noise, making sleep difficult. Plan to visit againbut to take an upstairs room near stairwell.

    5
    « Best Motel in Ruidoso NM »

    The Pine Springs Inn in Ruidoso NM is an excellent place to stay with or without your pet. The staff is excellent. The rooms and grounds look like a resort. There is plenty of room for exercising your pet. The staff, however, make this motel what it is-----excellent

    2
    « Best western Ruidoso Downs »

    Very noisy and ants in one of the rooms. I got a good rate but wasn't worth it if you can't sleep anyway. They shampooed the carpet in one of my rooms, so I guess it was clean, but the carpet was still damp and the cleaning solution smell was bad. No other rooms available.

    5
    « Super Duper! »

    Very nice hotel tucked away into the tree's but just off the road across from the race track. Friendly Staff. Rooms were clean, comfortable, and affordable. Doors directly to the outside. Seriously Yummy breakfast. Parking lot was big enough to maneuver and park our pick up and trailer.

    5
    « Nice time »

    I have stayed here several times and always have had a nice stay. I chose this for a relaxing weekend due to the area and knowing I would have a great hotel. As I expected we had an exceptional stay. I would recommend this hotel to anyone.

    3
    « Hotel Laundry vs Guest Sleep »

    I stayed at this hotel for two nights last year and had a good experience. As a result, I returned for two nights in November for a wedding anniversary and the experience was anything but good. The room was in the same wing as hotel laundry, which did laundry practically all night the first night keeping me awake. I talked to the staff the following morning and they indicated they were short staffed and had to do laundry at night, but would be sure to end it between 10:30 and 11:00 pm. The second night they stopped when we called them at 11:30 pm. The room was marginal, sinks leaked, shower faucet wasn't properly mounted on the wall, shower head leaked, and the carpet had multiple stains. The bed (queen size) was not really comfortable with two people in it as it sagged a bit in the middle. On the positive, the hotel had a great breakfast, the hotel grounds are nicely landscaped. The staff are pleasant to talk with. The room had a nice TV, microwave, refrigerator and coffee maker. The atmosphere around the hotel (away from the laundry area) is quiet and peaceful.

  • 5
    « Great Night in the Pines »

    I have stayed at this hotel many times. I have taken photos of the family and friends on the grounds. It is a beautiful setting with extremely nice staff and patrons. I would recommend this hotel to both couples and families. It is always quiet and peaceful.

    5
    « Cool in the pines »

    We were in ruidoso for the cowboy symposium. We really enjoyed the music,cool are, country stars and food. We stayed at the best western pine springs,in Ruidoso downs. It was a nice place and landscaped beautifully.the arts and crafts were really an interesting array of items. We have been to the symposium several times and have always enjoyed it. We ate at some wonderful new restaurants,and tried different foods.the hotel was clean ,well ran and a wonderful place for us. The location couldn't be beat.right across from the symposium.

    5
    « Great hotel location and accomodations »

    I have stayed here many times and highly recommend it for price, location, amenities, hot breakfast and ambience! It is across the street from the race track and within short drives to nice restaurants.

    5
    « Great and Relaxing!! »

    My wife and I took a little vacay here, and Loved it!! The setting is just wonderful. You drive up a steep road to get to the Inn, and you are surrounded by natural woods, with a great, quiet view! You are also Directly across from the Racetrack and Casino, which is Very convenient! The staff is very friendly, the rooms are nice and roomy, and the free breakfast can't be beat! They actually have a separate building for breakfast, with great food, such as biscuits and sausage. This place can't be beat for the price! We will definitely be back!

    4
    « Great stay »

    Hotel was very clean. Safe area. The scenery of the property was outstanding. Also being in the woods, the smell of the fresh trees was great. Breakfast Bar was very good. I'm a non smoker, but this property allows smokers and pets. Would stay here again, no doubt

    4
    « Beautiful setting; close to race track »

    This small hotel is an older Best Western, but the family that takes care of it does a superb job. It is in a lovely location up in the mountains, off of the main highway. It is extremely quiet and has a beautiful courtyard with lovely flowers, grass and picnic tables. It's a great place to have a glass of wine and enjoy the smell of the pines. There is also a place to grill or have a picnic. The rooms are older, but they have been repainted and the bathroom has been modernized. The prices are low compared to others. We love this little place because of the above reasons and because it is so close to the race track.

    4
    « Hotel in the Woods »

    Stayed at this hotel for two days while in Ruidoso. The hotel is back off of Hwy 70, up a hill and in a beautiful wooded area. The hotel and grounds are well groomed with a swimming pool and picnic areas. Our room was large, having two queen beds, frig, microwave and TV. The bathroom area was quite small however. Anyway good room facing the parking lot and easy to load and unload luggage. The internal rooms faced the garden area and have good views. The hotel provides a daily breakfast service and it was a good variety of hot and cold foods. I would recommend and return to this hotel.

    4
    « 9 AM »

    The hotel is set among pines in the hills in New Mexico. The grounds are very lovely and well kept. The staff is charming and helpful. The water pressure is not good. The mattresses and box springs are being changed out but they have not gotten to every room.

    3
    « Weekend getaway »

    My husband and i came to get a way for the weekend,stayed at this hotel,ask for a court yard view which cost extra(got the last room of the building so you could see the parking lot and a couple blades of grass),there were only 2 towels in the bathroom and the water pressure in the shower and sink were next to nothing..the location was nice and away from traffic.. would not recommend this hotel for the price it was.

    3
    « nmda retreat »

    nice alpine getaway. hotel met the needs of this get away. were some minor repair items to be noted such as low water pressure for bathroom and showers and somewhat noisy air conditioning system. everything else was good.

  • 5
    « friendly staff, nice room, »

    i have been on a best western kick lately after driving from texas to canada and back so decided to try another one here and i wasn't disappointed. the rooms have been updated at some point and they are large. the chair is a little worn but the beds were comfortable and it's always nice to have a fridge and microwave--even if you don't use it. the grounds are very nice and well maintained. the hotel sits back off the main road so it's nice and quiet. i got a good price on the room and the staff person was very friendly when i checked in. i would definitely stay here again.

    1
    « PLACE IS DIRTY AND AWFUL ROOMS SMELL »

    Do not stay here stay in your car the rooms smell of smoke in non smoking. The beds were 1960 vintage and very bad. The shower went so slow as we had no water pressure at 5:00 in the morning. We should have left but could not find another room. We were very tired and just craned. The coffee maker parts were missing. Glad to leave very early in the morning to get to a real Hotel. Will never go near this place again when in Ruidoso.

 

Getting to the hotel ...

All directions
·From: The north. Travel southbound on Highway 48. Turn east on Highway 70 and go 1 mile. The BEST WESTERN Pine Springs Inn is on the right, across from the race track. ·From: The south. Travel northbound on Highway 70. Stay on Highway 70 to race track. The BEST WESTERN Pine Springs Inn is on the right of the race track. ·From: The east. Traveling from Roswell, continue on Highway 70 to the race track. The BEST WESTERN Pine Springs Inn on the left of race track.
 

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