BEST WESTERN Plus Orchid Hotel & Suites,  Roseville

4.0/5  - based on 432 guest reviews.
130 N Sunrise Avenue, 95661-2905, Roseville, United States - See map
+1 916 784 2222 +1 916 782 9034

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 435 traveler reviews
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From the Auto Mall to the Galleria Mall, shopping is a serious sport in this part of California, which is why our Roseville hotel was designed to help guests make the most of their stay. Offering a shuttle to Kaiser and Sutter, your vacation begins the moment you arrive. Whether a trip to Sun Splash Amusement Park is on the agenda, or if you are here for business with the nearby McClellan Air Force base, where you stay can make a huge difference in how enjoyable your trip is. Many guests at our Roseville hotel are here for training, seminars, scrap booking events or need a hospitality room for a reunion or sports team. With convention and banquet facilities, we are an excellent choice for weddings, meetings and corporate events. We are the only hotel in Roseville with whirlpool suites, which is the perfect way to relax after a busy day of taking care of business or adventure. Enjoy free shuttle services and a free hot breakfast and evening reception. Renovated in 2013, our Roseville hotel was designed with your comfort in mind. Close to the Placer County Fairgrounds and Maidu Museum, there is always something to do nearby. Take a trip to the Roseville Telephone Museum or the infamous Folsom Prison for a trip back in time. The Golfland Sunsplash water park is fun for all ages, and even employees in town with Telefunken and Adventist Health find time to indulge in some sightseeing and recreation. Union Pacific and Kaiser workers also enjoy planning some after-hours activities. A number of academics with Sierra College, American River College, William Jessup University and Northern California Training Institute call us their home away from home. From an event at the Adventure Church, Destiny Church or Bayside Church to a family trip to the Hardwood Palace and a team trip for Cherry Island soccer, our Roseville hotel treats every guest like part of the family. Reserve your room at the BEST WESTERN PLUS Orchid Hotel & Suites today! Pet friendly! Please call ahead for Pet Room availability!

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Room 1

Guest reviews


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based on 435 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
207
Verygood
 
135
Medium
 
58
Poor
 
19
Horrible
 
16
Business Business 116
Couples Couples 77
Family Family 164
Friends getaway Friends getaway 43
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Orchid Hotel & Suites,Roseville
  • 5
    « Must Stay »

    I only stay at Best Western. My stay is always Great. The staff is always kind,courteous and attentive to my needs. The rooms are always clean and neat. The location is perfect. There's a lot of places to eat close by. Like Outback for a nice dinner and across the street are some fast food places and small restaurants. I-Hop is now open and there is a sports bar close with Great food and Happy hour specials. The hotel shuttle will take to other places if you wish. It's a Must Stay in my travels.

    5
    « Great staff, great room »

    Super helpful, knowledgeable and efficient staff, friendly--without being fake-friendly. Excellent room, comfortable bed, internet worked flawlessly. Reason for this stay was that I was having surgery early the next morning and needed to stay near the hospital the night before. The staff made a point of giving me a room in the quietest possible location. They were so helpful and kind. I would stay there again without hesitation.

    4
    « Good location, nice staff »

    Lovely courtyard with giant trees made it feel like we were in a treehouse. Decor a little old, but comfy beds, giant fridge, very clean bathroom and plenty of easy access charging outlets. Easy access from freeway with plenty of shopping and dining nearby. Included two free drinks per room in the cozy lounge which also had hot appetizers. Breakfast was included but I didn't go. That said, previous reviews says it was great. Even though we were close to the freeway, virtually no sound intrusion. Couch, in addition to two beds, made a nice place to sit down comfortably, rather than at the desk. Staff was friendly, efficient and honored our request for a third floor room.

    4
    « We sayed here close to where we catered our nephew's wedding rehersal dinner. »

    This hotel met all our expectations. As an older couple we have decided to graduate from the motel 6 experience for comfort reasons. A little more $ than motel 6 but the extra comfort is there. Still the pillow top bed needed our extra foam we always carry with us for our aching bones...but for 90% of all people the bed is great. Clean hotel. Staff helpful. Excellent free breakfast with coffee eggs muffins raisin toast sausage and bacon yogurt and topping cook-yer-own waffles etc. There were a couple MINOR quirks as with any hotel stay but did not affect our stay. Hot tub pool fitness room, dogs can stay etc. Well worth the money and I will go here first next time we are in the area.

    3
    « OK »

    The stay was OK. Bed was not comfortable and the people going up and down the elevator were noisy. The breakfast area was dull and the food was standard breakfast food. Sausage looked to greasy to try. The room was clean. The shower rod was falling out of the wall so the curtain would not stay closed causing water to flow out onto the floor.

    5
    « Five Stars For This Type of Hotel »

    This is a very basic hotel but I found the staff friendly, helpful and courteous. The room was clean and the hotel ground very good. Many of the rooms are quietly located. I had a King room on the 3rd floor. It came with a sofa, fridge and microwave. The breakfast was good, not fancy. They did have eggs, sausage and hashbrowns, waffle machine, along with the usual cereals, breads, yogurt, and a little fruit. The times for breakfast were very good. Weekends started at 6:30 which is helpful as many start too late for my activities and I miss them. The only negative is that there is no privacy while someone is in the shower or using the toilet if someone wants to use the sink. At least in my room there was no door to the separate toilet/tub room and the mirrored closet position allows for reflective discussions with anyone in most of the room. I was alone so it was not an issue for me, but for some it might be. For those traveling with dogs, this is a very good area for walks, well lit. Good places for relieving your dogs.

    3
    « Decent, Clean, and Quiet with a pub. »

    We returned to Roseville for business and some time together. We had been here a few years ago when it was just Orchid Suites before the remodel job, which is a nice change. Overall it was quiet, clean, and a decent place to stay. They served a breakfast in the morning, but did not have kitchens in the rooms. There was beer and wine at night. There are restaurants nearby that you can walk to and a Frys Electronics next door. For us being next to the freeway was a good location and most likely we will return.

    2
    « Baji needs to find a new job. »

    I already emailed the manager that responded to these reviews and never got a response! It seems they only care when posts are public. When we got to our room we could hear the highway noise and called to request a different room. Baji answered and argued with my boyfriend telling him there was no noise but to "come down and get your key" and then hung up on him! Because we never got a chance to request the 3rd floor after being hung up on they had to change keys again when we got down there. We were then given a room where the bathroom fan never turns off.    Later when I came down to ask for a fork from Baji, she was very nice until I noticed I forgot my card. Once she realized I was part of the couple that had moved rooms, she rudely commented on how we kept moving around. When I tried to explain she said how she didn't know how we heard noise and that both her and the other girl have stayed there and never had a problem. She told me that because we moved around everything was messed up and how she had to fix it. I tried apologizing but she just continued on how whatever she had to fix was bad. This has been by far the worst guest service I have ever experienced. She made it extremely clear how much I was inconveniencing her. I hope you are able to take correct action before she affects your business for the future.

    2
    « Not a plus hotel »

    My experience with plus Best Westerns were that they had actual plates and did not use paper plates and plastic utensils. This one does, like those not in the plus range. Also was not pleased with the attitude of an employee that blocked access to the parking area with their personal car.

    5
    « Dream Room »

    My husband and I were very impressed, the grounds are real nice. Our room was excellent, very clean and comfortable bed. We were impressed. We had a glass of wine in the lounge, and nachos. That night we both slept like babies, dreamed all night, it was so quiet. Would return to this hotel again.

  • 4
    « Great Hotel for the pice and location »

    We live in the area and have had to stay at this hotel on 2 occasions one while remodeling and one while waiting for our new house to close escrow. This is a really great hotel for the price. The rooms are clean updated with fridge coffee maker and microwave. They have a free buffett breakfast everyday that is outstanding.

    5
    « BEST EVER! »

    Our group of about a dozen was so satisfied with everything here. From the friendly, competent, and helpful staff, to the incredible breakfast and beautiful grounds, we all feel we finally found a hotel we can call "home away from home!" I can't brag enough about this place!

    5
    « Great Hotel at Reasonable Price »

    The receptionist at the front counter when we checked in was the friendliest and most helpful I have ever experienced. She offered and did show me multiple rooms throughout the hotel to find the one that best met our needs. The staff, rooms, breakfast and prices were great and I would never stay at any other hotel when visiting that area.

    2
    « Was Hoping for a Better Experience »

    The location, exterior, and lobby interior were all very pleasing. However, the room was outdated, the sheets were not crisp which gave me the feeling they hadn't been changed. The carpet was dingy looking. I was on the 3rd floor and the noise from the courtyard pool area was obnoxious. Also, the outside walkway did not absorb the noise of people walking by our room door with their rolling carts and shoes. This was a very disappointing stay. The only positive aspect of my stay was the breakfast. This hotel had more variety of breakfast foods than any other hotel I have recently stayed. The two gals working in this area were extremely helpful and friendly.

    3
    « You can't always get what you request, even when you're a rewards member »

    We were in town to look at homes, as we are relocating closer to family. I had requested a quiet room, as I have severe insomnia and am a light sleeper (my Mother could sleep through a freight train). Plus, we were staying for 3 days. We ended up on the 3rd floor with the ice machine, soda machine and "recycling" area right outside our door. Lovely! I got to listen to the ice machine each night up till about 2am. The room was very tight, to say the least. Our beds were queens and so close together that we'd bump heads if getting up at the same time. The other side of the beds were up against a wall & the couch respectively. Probably should only have double beds in there or one king. The fridge had no door for the freezer, so everything froze by Tuesday! The tub leaked all day & night (forgot to mention that on checkout). There was a nice vanity mirror in the exterior area of bathroom (right by room door), but it was bolted so low on the wall that I couldn't utilize it very well (I'm 5'3"). The TV is on Central time & there's no guide. We both are mobility impaired-so walking to the breakfast area from our room was a haul. The elevator was very busy in the morning, due to the maids. The heating and a/c unit did have a thermostat and a plastic border to keep the drapes from blowing around (nice!). The 1st night we're there, my Mother fell asleep on the couch about 10pm and I was watching tv when I started hearing a sound. First, I thought it was the room next to us, then I realized the sound was coming from outside our room. I slowly opened the door & peeped outside to see what was going on (thumping noise). I witnessed a guy getting up from the ground (facing me) and a young woman also getting up (facing opposite me), while pulling down her short mini skirt! Don't even want to think what they were doing against the wall, on the ground, where the soda & ice machine wall is. Good Lord! The hotel parking lot can be very dark in areas and there are only 2 360 degree cameras at each end of the big parking lot. There are no cameras in the corridors at all. To me, this is a security concern. Had there been a cameras in the corridors, that couple probably wouldn't have been doing what they were doing. The breakfast was decent. I'm not big on eggs or meat in the morning. But, good selections. The happy hour was very nice Monday eve! I was surprised by how good the red wine was and the nacho bar was minimal, but good! By Monday afternoon, the "recycling" area outside our room was quite overflowing (see pic). It remained as such as we left Tuesday at 12:30pm. Which is another thing: when a rewards member asks for a late checkout (1pm vs 12pm), please give us a chance to explain why & also don't threaten to charge us if we stay later than 12:30!! Due to the way the front desk handled our early morning request, we had to rush & forgot my polar bag w/my medicines in it. We drove all the way to the Hwy 80/5 interchange before realizing the bag was missing. Drove ALL the way back to Roseville to get it. This was all very hard for both of us, as we were very tired already & just wanted to go home. Not sure we'd stay here again.

    3
    « You can't always get what you request, even when you're a rewards member »

    We were in town to look at homes, as we are relocating closer to family. I had requested a quiet room, as I have severe insomnia and am a light sleeper (my partner could sleep through a freight train). Plus, we were staying for 3 days. We ended up on the 3rd floor with the ice machine, soda machine and "recycling" area right outside our door. Lovely! I got to listen to the ice machine each night up till about 2am. The room was very tight, to say the least. Our beds were queens and so close together that we'd bump heads if getting up at the same time. The other side of the beds were up against a wall & the couch respectively. Probably should only have double beds in there or one king. The fridge had no door for the freezer, so everything froze by Tuesday! The tub leaked all day & night (forgot to mention that on checkout). There was a nice vanity mirror in the exterior area of bathroom (right by room door), but it was bolted so low on the wall that I couldn't utilize it very well (I'm 5'3"). The TV is on Central time & there's no guide. We both are mobility impaired-so walking to the breakfast area from our room was a haul. The elevator was very busy in the morning, due to the maids. The heating and a/c unit did have a thermostat and a plastic border to keep the drapes from blowing around (nice!). The 1st night we're there, my partner fell asleep on the couch about 10pm and I was watching tv when I started hearing this sound. First, I thought it was the room next to us, then I realized the sound was coming from outside our room. I slowly opened the door & peeped outside to see what was going on (thumping noise). I witnessed a guy getting up from the ground (facing me) and a young woman also getting up (facing opposite me), while pulling down her short mini skirt! Don't even want to think what they were doing against the wall, on the ground, where the soda & ice machine wall is. Good Lord! The breakfast was decent. I'm not big on eggs or meat in the morning. But, good selections. The happy hour was very nice Monday eve! I was surprised by how good the red wine was and the nacho bar was minimal, but good! People shouldn't complain about free booze, period. By Monday afternoon, the "recycling" area outside our room was quite overflowing. It remained as such as we left Tuesday at 12:30pm. Which is another thing: when a rewards member asks for a late checkout (1pm vs 12pm), please give us a chance to explain why & also don't threaten to charge us if we stay later than 12:30!! Due to the way the front desk handled our early morning request, we had to rush & forgot my polar bag w/my medicines in it. We drove all the way to the Hwy 80/5 interchange before realizing the bag was missing. Drove ALL the way back to Roseville to get it. This was all very hard for both of us, as we were very tired already & just wanted to go home. Not sure we'd stay here again.

    5
    « Weekend getaway »

    Quality & price was very good. Our room was exactly what I requested. Our room was on the third floor overlooking the oak tree. Even though it was close to the freeway, we could not hear any noise. We enjoyed our free drinks on the patio under the oak tree. Staff is friendly and efficient.

    1
    « Stay elsewhere »

    Did not get the room we thought we booked through Expedia and Tommy at the front desk said he couldn't change it because other guests were coming in and guaranteed that particular room. He said he would ask if guests checking in would be interested in our room so we could change since we just arrived. He said he would call me back. Never called me back. We specifically asked for a quiet room and were given a room that bordered the freeway. Complimentary happy hour was a disappointment. Guests were waiting and the happy hour was late by 30 minutes. The light appetizer was stale chips, salsa, processed liquid cheese unheated. Bar tender had to hand wash wine glass while we waited for a pour, then served the wine in a dripping wet glass. Tired from travel we turned down the sheets to find a black hair under the covers on the sheet, wrinkled sheets as if someone slept in them. Called to have clean sheets put on. Waited 30 minutes, called again, and told busy and maintenance would arrive shortly. Breakfast was just ok. Party going on outside in the courtyard till 10:00 pm noisy! You'll hear people walking past your door and walls are paper thin. We checked out two days later and would have sooner, but couldn't find any vacancy. Save yourself the disappointment and sleepless stay, go elsewhere!

    5
    « One of the most Friendly, and Hard working staffs, with one of the more peaceful as well as featured environments!! »

    I am still currently a guest in this hotel, and have been staying here for the last week and 3 days, with still about a week or so more to go and have never felt such a gratifying experience as far as hotels go. The staff overall is very friendly and i get sense of family feel from the majority of them. They have a beautiful Pool and Hot tub within the first court and the second court hosts a beautiful grass area featuring a big solitary tree with seating arrangements. The allowed us to bring our cat, Daxter as well for only an additional 20$ a day, which is one of the best rates i have yet to come across. Room service is very helpful and do a great job at actually reading door signs when one would prefer to be left alone. But in my opinion by far one of the best features aside from the awesome Breakfast, is the fact of them hosting a small snack corner in there office, which i'd like to mention is open and available 24/7 with the kindest and one of the most friendly night manager i have ever met Charlene. She has a very charming personality, i'd even go as far to say has ended up turning out to be one of the bigger highlights for my Boyfriend, and Myself while traveling down to the office for our midnight- to 5 am trips for snacks and beverages and end up staying for 20mins... maybe even longer (i tend to lose track(: ) after a couple of days of us not making our nightly stop-in she even asked how we were and why we hadn't come around for a couple of nights, i guess the enjoyment of our late night visits are neutral! :) would definitely recommend this hotel to all friends and family members for a lovely, clean, friendly atmosphere and all at an extremely reasonable (a far as service goes, i'd even say undercharged) price! Thank you Best Western Plus Orchid, And thank you Charlene! for by far the best visits at a hotel i have experienced by FAR!

    4
    « Wonderful people and breakfast! »

    We stayed here for a family gathering for a wedding. I loved the courtyard area with the tree. It was lovely and peaceful, even though we never sat there, but just gazed as we walked by. The breakfast was fantastic for a free hotel breakfast. On Sunday there were biscuits and gravy. Everything was clean and well stocked. Those working at the breakfast area and front counter were friendly and helpful, even to my mother-in-law, who although well meaning, is loud and a bit bossy. Naomi, working the breakfast, was especially cheerful. She wore a cat ear headband one day and we thought that was charming. The room was clean and well appropriated. The bed was comfortable.

  • 5
    « Nice Stay »

    Nice hotel for the price, would definitely stay again if in the area, offered free drinks for the guests, beautiful oak tree in middle of complex with tables and chairs to enjoy. Staff accommodated us with our 26 ft moving truck which was helpful

    4
    « Convenient to Sacramento »

    This hotel is 15 minutes out of Sacramento, but you will find a convenient location to the freeway, shopping, and restaurants. The atrium of this hotel is peaceful. There is an on location bar that hosts happy hour with 2 drinks per guest. (That is very generous!) And a few snacks. There is a hot breakfast in the morning which is your standard BW eggs, meat, waffles, potatoes, and misc cold cereal and yogurt. It has a nice pool in the center and exercise area and all rooms surround the pool except the executive wing. There is plenty of parking, the rooms have refrig, and microwave, and blow dryers, and iron board/ iron and coffee makers. Quiet, clean, and convenient. Not the softest beds, but newer.( I like em soft) Overall a nice place. Staff if friendly and accommodating.

    5
    « Comfortable »

    I loved our stay here, we felt safe, the staff is great, the rooms well cleaned, comfortable and well stocked, the breakfast was plentiful and all the kitchen staff so friendly and the extras in the room all in working order I will recommend it to everyone!!

    3
    « Good place and location »

    Control your expectations and you will be happy. A BW Hotel swimming pool jacuzzi and good size rooms. Take the Suites and you can stay for a few days, 2 free drinks per room in the Blue Lagoon Lounge, quality of drinks are on the lower end, bartender is unacceptable, several evenings we visited and what an unfriendly attitude. Front Desk Staff was great and accommodating, free breakfast needs improvement in quality, cleanness and selection. Rooms are good, A/C doesn't always work properly but not too noisy, bathrooms were clean and fridge microwave and all other amenities worked well, Free parking and walking distance to several restaurants and diners.

    5
    « Excellent choice for a hotel »

    This is a great property. Close to the freeway, walking distance to multiple restaurants and ATM's and an awesome self-serve breakfast. In fact, this is possibly the best hotel self-serve breakfast I've ever I experienced. Two courtyards - one with a pool and one with tables and chairs. They also have a lounge with adult beverages. Clean and fresh looking rooms - ours had a microwave and big mini-fridge. I have no complaints and would definitely stay here again.

    5
    « Quiet comfort »

    Three friends and I stayed at BW Orchid for 11 nights, while studying repousse with a local artist. Orchid's shaded courtyard (a huge single tree) became our evening reflection spot. Sometimes it was just us, once it was all young energies from a visiting softball team. It always felt welcoming. So did all the staff. I highly recommend them.

    3
    « One Night Stay in Room 327 »

    The room smelled like it had previously been a smoking room. I woke up with a heavy chest. Front desk was wonderfully helpful. All of the staff was very kind. Breakfast was great. The bed was very comfortable and the sheets were very nice.

    4
    « Great Value »

    For the money, we got breakfast and two free drinks. Great Deal! The courtyard is a really nice place to hang out with family. It was close to the mall and other attraction. Was a good stay. We travel for softball and saving money is a priority.

    5
    « Best Best Western »

    Always a great place to stay. Very easy access from The 80 and plenty of places to eat and relax nearby if needed. Great pool and jaccuzi. Rooms are always clean with great beds! Very friendly, helpful staff! Good Internet and large flat screen TVs in the rooms! Highly recommended!

    5
    « Excellent Experience »

    Facilities are clean, in good repair and secure. Room was comfortable and updated. All desired amenities in room, beautiful in and outdoor sitting areas to enjoy 2 FREE glasses of wine. Full breakfast with eggs, meat, yogurt, hashbrowns, bagels, pastries, toast, cereal, fruit and hot drinks. All staff was friendly. Definitely going to be my 'go to' place to stay!

  • 1
    « Old and dirty. »

    Sheets were blood stained and looked as if they hadn't been changes. I was supposed to stay five nights, I quickly changed gears and moved the next morning to the Hampton Inn. Twice the price, also twice the service, food and cleanliness.

    4
    « Nice hotel »

    In Roseville for a few days and really liked this hotel . It's located close to the freeway . I stayed in the back building which are the new rooms which were very nice . They offer a breakfast buffet WHICH THEY COOK , very good . One of the best I have ever had from a BW good hot tub pool not heated A real plus is they have a beer and wine bar in the hotel and you get 2 free drinks per night Only downside is the outside doors to the property do not close . Seems like the doors need to be fixed . This means anyone from the street can come in . FIX IT ! That's why they lost a star with me Walking to any food in the area is limited although they may provide ride Don't eat at the Outback across the street . Over priced and poor food I will return to this hotel

    5
    « Had good stay »

    Came here for Crush bonspiel. Friendly staffs, good breakfast offers and clean room. Nice bed and pillows (very important to me!). Hot shower came out very quickly so you don't have to wait naked. They also have swimming pool and hot tub but we didn't use. Walking distances to many restaurants and short driving distance to Ice Arena center and downtown. Offer free internet and parking as well. Enjoy our stays very much :)

    5
    « Great Home Away from Home »

    We have family that lives in the Roseville area. We always stay in this hotel and usually in a suite. The suite price is very reasonable and the room is comfortable. The beds are extremely comfortable; the complimentary wine in the evening is a treat, and the breakfast much more complete than many other hotels.

    3
    « Maybe not what it used to be? »

    Very ordinary property. Ample breakfast. Rooms a bit dated. Service mixed. Lots of parking. Rooms are basic, television works; bathrooms rather spartan. Shower stalls could use facelift. Competitively priced for the area but not really a good value.

    4
    « Good place for travelers »

    This well kept hotel is in a busy district but has some nice amenities such as breakfast included in most of their rates and two lovely pools and very clean and comfortable accommodations. I didn't like that the bathroom door automatically swings shut, annoying. The desk staff was excellent to deal with. My only complaint was the Blue Oak Lounge. The older, brunette bartender was barely cordial and the WINE they serve is really inferior for California. I don't know where they get it? But I took one sip and tossed it. Pretty unbearable. Went across the street to Outback's and had a lovely Kenwood.

    5
    « Great, affordable hotel »

    Very attentive and helpful staff. I had many questions and they had an answer for every one. Room was adequate and very clean. Provided all I needed for a one-night stay. Breakfast was convenient and quick. Parking was plentiful. Easy to get to from main highway, yet far enough away that it was quiet.

    3
    « Just for the night, that was enough. »

    We had got off an 11 day cruise and was headed to Reno after a short visit with our son in Sacramento. They were busy so we left ,but we got to Roseville and my husband was too tired to go on... I checked online what we should expect to pay and was quite upset they counter guy gave a much higher price, but from the look from my husband it didn't matter it wasn't safe for him to drive on, he was tired.. AS it is with the Best Westerns we had to leave the room for the feathers to be taken out as I can't breathe with them in there........ Another bad point was the very low toilet..... ADA toilets don't cost any more but they are rare..... It was late so we didn't ask for riser. The Choice Hotels are made cheaply and oh boy this one was too, clang clang clang and bang bang all night with the doors, in fact the door to our area was broken. so had to go a distance to get in and out of our building. It was over 100 but our air conditioning worked great. kids and teens all over the place from many states for track meets in the area, but for the most part all well behaved except for the girls........ What made me change from a 1 or 2 star was the breakfast..... oh my it was very nice, but hundreds of the young and the guys eating so much and the kitchen people kept everything stocked. They were young 20 something, but worked so fast keeping things stocked and i was so impressed. They worked quietly and didn't seem to get upset...... so I changed my rating. In fact people kept coming after the shut off time and they still fed them, by that time the kids were leaving and adults could get in and not wait in a long line. This is a large complex, bed was great, but they need to fix what is broken instead of blocking with a piece of wood, as we found out it had been broke a while and please put something on the doors so they don't BANG AND CLANG all night.

    4
    « Stay in Roseville »

    We enjoyed our stay at the BW Orchard Inn. The rooms were not large but very comfortable. The breakfast area was great. The front desk personnel were very professional and quite helpful. Would definitely stay here again and would recommend it to others.

    4
    « Comfortable Hotel. Could have turned on the AC! »

    This was a very comfortable hotel. Three of us stayed in the suite. The hideabed couch was not made up although we booked for three but sheets were ready. I had only two minor complaints. The AC was not on when we arrived. With the temperature at 108 it took a LONG time to get bearable. Also there is a 'happy hour' with a free drink but we only got two tickets. Although the suite is for three everything is set up for two. Not a big deal. I also enjoyed being able to take a walk around the two courtyards on three levels. It avoided walking on the busy streets around the hotel which are not pedestrian friendly! The huge oak tree in the courtyard is lovely.

  • 5
    « Clean, Friendly staff, quiet, great breakfast, pet friendly »

    Quiet and clean room, pet friendly, nice breakfast and friendly staff. I had a great stay at this hotel! There is a lounge and 2 free drinks each night. The Blue Oak was amazing to sit under in the evening and have a cold beverage! This hotel is close to many nice restaurants and parks. I had a nice stay!

    4
    « Business Customer »

    We use this hotel for our business travel and for employees who are traveling. It's very clean, reliable, & a great value. Breakfast & happy hour drinks are included which is great. Staff is friendly and the pool is nice. Hotel is a little older, but the beds and linens are nice. I would recommend this hotel for the business traveler all day long for the value. Internet is fast and rooms are well equipped. it's located right off of I-80. We also travel with our son occasionally and he enjoys the pool and breakfast!

    2
    « Kind of Disappointing »

    Beware, this hotel appears much better on the website photos. The reality is a pretty major letdown. The rooms are cramped and look more spacious in the photos as well. Noisy maids in the morning made adequate rest and relaxation difficult to achieve. Desk service is friendly and helpful. Breakfast is not bad and breakfast attendants were on the ball. Pool and hot tub appeared clean and inviting (towels available and stocked well too), though we did not use them. The price of our stay was reasonable and inexpensive but holds true to the saying "You get what you paid for". Overall, not bad but I would not likely return.

    4
    « Great Hotel »

    My husband and I stayed here after a concert. We checked in about 10:30 p.m. and the staff was wonderful and got us checked right in. The room was clean, the bed was comfortable. There was a large shower and a large jacuzzi tub. We ate breakfast in the morning. There were scrambled eggs, sausage patties, biscuits and gravy, waffles, pancakes, assorted muffins, bread for toast, yogurt and cereal. Coffee and Juice. Everything was very good and well stocked. The hotel was completely full that night and the employees did a great job off keeping enough food out for everyone. There was a pool which looked clean, and there were a lot of guests using it at we did not use it however. They also had an area to sit at tables under the trees. It is a very nice hotel and I would recommend it for families or couples.

    5
    « GREAT STAY!!! »

    We traveled for the Fair Oaks Classics soccer tournament, and stayed here for the first time. The hotel itself is very nice & clean. It offered a lot of amenities inside & outside the rooms that made our stay great. The bed could be a little softer for my own personal preference. They had a great hot breakfast buffet, and the kids (15 teenage boys) enjoyed and needed it before the games. The hotel also offered complimentary drinks at the Lounge (for the grown-ups!). The staff was great, with great service. Especially Baji! She was a great pleasure to talk to and had our multiple reservations straightened out. Baji, Carol & Tommy at the front desk were SUPER!!!!!

    3
    « Track team stay »

    This was a wonderful place for my Track and Field team to stay! There were 3 other teams in town for The Junior Olympics! Hotel was clean and the staff was friendly. The courtyard was a nice place to hangout after a long day! The only down fall was the AC was on the back room and didn't cool off the front room very well

    4
    « Nice place to stay »

    We have enjoyed staying here at Orchid Best Western several times. The rooms are clean and pleasant. The free drinks each night at the lounge under the beautiful oak tree makes it really special. Breakfast was very good.

    5
    « Excellent property! Super-convenient location! »

    The USA Track & Field Junior Olympics Nationals held in Sacramento brought us to the area. We were there with the baseball tourney visitors and staff did their best to accommodate all during this busy time. I have a couple of recommendations for management, but not a single complaint. SUITE We had a king-size bed with a living area inclusive of a sofa-bed, in the next room. The pocket door was great for privacy, and each area has its' own TV, which was THE BEST. Being a self-proclaimed "clean freak," the cleanliness of the room and bathroom upon arrival and throughout our stay made me so happy. The space in the suites is absolutely maximized to meet the needs of extended stay guests. The microwave was spotless and the mini-fridge was quiet. STAFF Every single staff person (Seriously - Front Desk, Housekeeping, Security and Breakfast Room staff) we encountered during our 6-night stay were super nice and willing to help if you asked them of something. Because of this, tipping wasn't a second-thought. I forgot to take care of housekeeping one day, and felt terrible. LOCATION: Roseville is a lovely town and the part where this property is located is very nice. Being there seven days, we learned our way around a bit. If you can't find what you're looking for off Douglas, Sunrise, Lead Hill or Galleria, you probably don't need it. EVERYTHING is right there on those streets within a couple of miles of the hotel: shopping, restaurants, banks, healthcare providers and pharmacies. BREAKFAST ROOM Nice. Great "hot breakfast" selection! Waffles, pancakes, eggs, sausage, potatoes, yogurt/toppings, etc. The cook and other staff were great every day. RECOMMENDATIONS - As other reviewers have noted, that back door needs to be fixed ASAP. Security issue with guests propping it open. - The carpets in the hallways are very dirty need to be shampooed. That kind of set a poor tone when entering the room, which should not have been the case because the rooms were very clean. Guessing that will be taken care of when the slow season comes about. -When at capacity, have some waffles and pancakes already prepared to avoid the back-up at the self-serve stations. Two waffle makers and one pancake maker just is not enough when hundreds of people are utilizing the space within such a short time frame. Great visit! Thank you so much!

    4
    « nice options »

    Our softball team stayed here. The people at the front desk were very friendly and helpful. The breakfast was very good with lots of options. In the evening there was a "happy hour" Included in our stay was a glass of wine, beer or soft drink. They had some chips to snack with the drink. In the middle, there was a nice patio with tables and trees where you could enjoy your drink or enjoy a take-out meal.

    3
    « Hotel is too noisey! »

    Have stayed here a few times and the staff is very friendly and the property is moderately clean. My only number # 1 complaint is this place is always too loud and noisey during day and night. If you're looking for a quiet stay, it does not exist here. I feel staff needs to be more attentive with managing the noise level at all times with the regard of paying guests here. This is a decent place, but I cannot ever stay here anymore.

  • 4
    « Softball Central »

    Stayed here for an ASA 14A Western Nationals at nearby Maidu Park. Nice, middle aged, but well maintained motel. Good breakfast and 2 free beer or wine at the lounge in the evening. Nice pool and very helpful staff. And best of all, the air conditioning worked well, even though it was 106F during the day!

    5
    « BEST HOTEL »

    Wonderfully helpful people and friendly staff. Good food and a wonderful lounge. Quiet rooms, clean and well stocked. Good breakfast selections and the wait staff is very helpful and friendly.Great place.

    4
    « Clean and comfortable »

    Pros: staff courteous, room (executive wing) nicely decorated & clean, business center worked great & air conditioned, nice selection of breakfast items Cons: Waffle station during 8 a.m. hour was inefficient & cut off access to other food items creating grumbling long line, key operation to outside entry door was often successful only after a number of tries

    3
    « Current stay »

    room was nice but electric outlet are not fit with a some of my devices. We stayed 4 days at Best western. Shredded potatoes.egg and sausage very nice breakfast but all 4 days was same breakfast. I am not sure don't want to eat too much to the customers or cook don't want to think about how to cook breakfast.After 2 days I don't want that breakfast anymore.Rooms was nice.

    5
    « Clean, modern, with a hitch »

    We arrived mid-afternoon. Our two bedroom suite was in the very back building. Parking was already very limited. The double-glass doors were broken and would not open from the outside. Other occupants had propped the door open with a rock (safety?) Later that night we had to use a door on another side of the building because we could not access it with our key card. The rooms were not huge but were accommodating. The two room suite was basically two hotel rooms with a door between them; however, there was only one room with an exit. The second room had to walk through our room to get out of their room. It wasn't inconvenient for us, but for others, I could imagine it would be. The room never specified this detail when making the reservation. The breakfast was delicious and the options were numerous. The staff did not start taking away things right at 9am, which is always nice and conscious of the patrons. My kids were all about the waffles topping choices!

    5
    « pleasantly surprised! »

    i didn't have any idea what to expect from this hotel, but figured that, for the price, it would be kind of middle of the road and i probably wouldn't get a good night's sleep. boy, was i wrong! this hotel was excellent, from the friendly, helpful staff at check in to the spotlessly clean room and surrounding grounds. i didn't hear a single sound throughout the night, either...so easy to sleep! then you get a better than most complimentary breakfast. i will be back in the area and will most definitely be staying in this hotel.

    5
    « Excellent Location and Hotel »

    Wow! We got a room upgrade upon check-in. The hotel is clean, staff is friendly and helpful, and the breakfast is good (eggs, sausage, makings for breakfast burrito, toast, yogart, oatmeal, biscuits/gravy, fruit, waffles, and juices). You get a free drink, wine or beer, from the bar. The bar has nachos you can make. Hotel is quiet and it was completely booked while we stayed. Shopping is close by. We will be back.

    4
    « Super stay »

    Wow. What an awesome pet friendly place to stay. We were welcomed with a little bag of treats for our puppy. Loved the huge Oak Tree that shaded the courtyard and outside eating area. Super clean and updated rooms with Beds that hug you to sleep.

    4
    « Good place to stay »

    One of the better hotels in the area. Best Western is the only hotel chain that I prefer to stay in in when I'm traveling. As a chain, they are pretty consistent in their quality, and they offer a full array of of accommodations.

    4
    « Good location and good value »

    We had to take a room with two queen beds rather than a king and it was cramped. Too much furniture squeezed into the room. Our room happened to be near the pool, lounge, stairway and ice machine. It was noisy but did get quiet about 10. It would have been a great location if we had kids. Breakfast was better than average, lots of seating, and good fruit cocktail.

  • 5
    « Clean, Comfortable Friendly staff and well priced! »

    We frequently stay at this hotel for soccer tournaments. It is a very comfortable place to stay. The kids love the pool. The breakfast is great, lots of variety. Rooms are very comfortable. There is a very nice courtyard to sit and sip your complementary drink. I would highly recommend this hotel for families or groups.

    3
    « Clean Room »

    Our recent stay at this hotel was okay. The room was clean and in good shape, but the overall property was loud and felt very communal. Hotel staff were warm and friendly at check in and check out. I'd represent our experience as a decent value, good enough for the low price.

    4
    « Nice for the price »

    This is a fairly large location with two courtyards; one has a pool and the other has a very nice outdoor patio. The external decor of the location is well kept but a little dated; once on the way to your room, that impression remains. There are only a couple of elevators, the desk clerk who checked me in was good enough to point out where best to park to shorten the walk from the parking lot to the elevator and on to my room. The staff is outstanding - courteous and helpful. I stayed in a king bed room, which was spotless. The only down gripe that I had was the fluctuation in water temperature. In my room, the tub and toilet area did not have a door to separate it from the remainder of the room. This was not a problem for me but might be if someone gets up in the middle of the night and wants light while they take care of business, so to speak. My room was on the third floor facing the pool and there was some noise from the pool activity but that went away promptly at 10 PM and also was not a problem for me. Once the pool noise stopped, my room was very quiet. This location offers a breakfast, which I found to be plentiful and tasty. All in all, this location is quite good for the price and I would happily stay there again.

    4
    « Random Getaway »

    We booked this room as a spur of the moment trip to Sacramento. Love the location. Easy to get to...easy to get to the freeway. Clean rooms. Secure. Nice staff. Very cute court yard and pool. Great rate too.

    5
    « Great value »

    The rooms are really clean and super nice. The staff is very friendly. There is an awesome outdoor patio with a giant tree in the center of it located in the central courtyard, which kind of gives the impression that the hotel was built around the tree. It has a lounge on site and free breakfast in the morning that is better/more fancy than the standard fare you get at other places. Also, the rooms don't have paper thin walls, so it was very quiet. The curtains are light-blocking, so it stays dark in the room even in the morning.

    5
    « "+" Is in the NAME. »

    Great hotel stay!!! All of the employees display Customer Service as a "+" here! We will be staying here again when in the area. The breakfast buffet was excellent - KUDOS to the chefs! The rooms were spacious, clean, and comfortable. Glad we had the room with the refrigerator and the microwave oven.

    5
    « Early for Breakfast »

    The room was very nice an clean, it was like two room with the bath in between both rooms had phone, tv clock . Courtyard area was real nice, pool was nice with towels right there an clean. the only thing was in the morning if you didn't get to the breakfast early you missed out on some of the food. otherwise my stay was good.

    5
    « Casino trip »

    Went to nearby casino for my birthday. The room was nice and the bed was comfy.. Like that the room had to TV's. Like to watch the late sports news without disturbing my wife's sleep. Breakfast was real good. Plenty of parking and we felt safe at night..Would stay here again..

    5
    « Very Nice »

    Clean, quiet and comfortable. What more could you ask? Price was very competitive and staff was very pleasant. Would definitely stay again on a return trip. Mattress was firm and five pillows on a king bed was just right. I might have to see if they are for sale!!! ??????

    5
    « Clean Comfortable motel in Roseville »

    Great place to stay in Roseville! Clean well kept grounds, Quiet even though is is near the freeway, nice courtyard to enjoy a drink before bed. Beds are comfortable and the breakfast is good. What else do you need?

  • 5
    « super service »

    Great service and pleasant stay, easy on and off freeway, close to many restruants and other business. Quite and nice. Close to Auburn and many god country sites. Not to far from Folsom Lake and Highway 49

    4
    « Very nice , better than expected »

    We had a family event to go to so stayed over here. What a nice facility, and you get a free drink at the bar, plus breakfast included!!!! Nice big rooms, comfortable bed....all good. The only thing was all the noise at the pool, but the kids were having fun and that's ok with us too!! We had a room on the third floor and ther is an elevator too!!!! Well go back there again!!

    5
    « Great! »

    Enjoyed our stay! To be welcomed with a cookie & get a free glass of wine & nachos were pleasant surprises. The "garden area" with that glorious tree in the center of the patio was beautiful! Delicious breakfast! Comfortable room & luxurious king-sized bed with lots of pillow -- excellent!

    3
    « Hot and uncomfortable »

    Unfortunately, I did not have the best experience staying at this hotel location. When I got to the lobby to check in, the front desk employee immediately commented if I am checking in, I would have to wait that people are still checking out. I told her I called 10 minutes prior to see our room was available to check in to be told yes. She asked for my name to see that there was a note that in my reservation from the person I spoke with had documented that I will be checking in shortly. The room my mom and I was had was facing the pool, with a bunch of screaming kids swimming. Plus you could hear anyone who walked pass. My mom is handicap, needs a cane to assist her with walking so where our room was located was a distance from the elevator which was uncomfortable for my mom. When we checked in the room it was extremely hot. I turned on the AC that was located in the far back of our room by the bed. Our room was split like two bedrooms, the bathroom and shower was between the 2 beds. My mom called the front desk to ask for someone to come look at the AC or if we could possibly be moved to another room. The gentleman at the front desk advised he will have the maintenance guy stop by our room within 10 minutes. He also advised that the hotel is sold out and he will not be able to accommodate another room for us. He also said he will have the maintenance guy bring a fan to our room to help circulate cool air. We waited about 20 minutes, my mom called again to be advised by the same person that the maintenance guy is in route driving the shuttle bus. My mom called again for the third time expressing her disappointment. This time she was speaking with the supervisor. He personally came to our room with the fan and set it up. He advised us that he sent the maintenance guy home since he had been working all day and he apologized for the inconvenience. We again asked him if there was another room different from the room we had, he advised all rooms are the same. That's not true. I have stayed in the far back executive suite area and the rooms are different. My mom and I went to a show with family. When we got back to the hotel later that night, there was no parking anywhere. No parking in front of the hotel, all the handicap parking was full. I had to drop my mom off so that I could drive all the way in the back to find ?only? 3 parking places left. My mom would not have been able to walk that far. When we did get to our room, it was much cooler, so I guess it took a few hours for the cool air to finally circulate the whole room. I feel for a hotel located in a warmer area like Roseville, the AC should be up to par in every single room. There is no reason a fan should be brought up to help circulate cool air. This is the second time I've had a bad experience staying at this hotel. The other times I stayed prior were fine. Over all I am disappointed, and this will be the last time I stay at this hotel.

    3
    « Stiflingly hot; unacceptable service »

    In spite of its ranking as a Best Western Plus,this property does not match other 'plus' properties we have stayed at. We arrived in late afternoon to a hot, stifling room. Whereas other hotels often have the air already on, here it was turned off altogether, in spite of 100+ degree weather. We ran the wall air fan unit on high at its lowest temp and the front desk sent us a fan to help get the air circulating more, but it took at least 4 hours for the cool air to reach the 2nd bed. Our room was split into 2 bedrooms with a bath area between them; so the air had no direct path to the 2nd bed. We asked for a different room and they refused, saying that there were 'no other rooms of this type' available. The hotel was not even close to capacity (maybe 1/3 filled), so this was simply a refusal of service. Making matters worse, the room was tiny and cramped. There was less than 2 feet of space surrounding the beds. The 'closet' consisted of a small space about 2 feetx18 inches that was not even deep enough to close without disturbing the clothes in it. The breakfast buffet was decent, nothing to write home about. We stayed 4 nights, so once we got the room cooled down and left the cooler running, the room stayed more habitable. The top floor was quite noisy whenever someone walked past. Late one evening it sounded like a whole team of kids came running past and pounded on our door, waking us from sleep. Not my idea of a restful night. The beds were comfortable in spite of the unfortunate events we experienced; but next time I will not choose to stay at this hotel.

    2
    « Unless you want mad house, I'd look elsewhere »

    Every softball team in the area was at one hotel and this must have been it. Total mad house, no hot water, breakfast line super long and ran out of everything, super messy; staff wasn't keeping up, unable to connect to the wifi to many users on it and housekeeping left empty dirty cups in room every day.

    5
    « Birthday Weekend »

    We had a very enjoyable time. The manager was wonderful and the staff friendly. The breakfast buffet we more than I imagined and the pool was delightful. Overall we had a wonderful time and we would definitely stay again.

    5
    « excellent value for a quality stay »

    stayed in the King suite, 4 people in room but didn't feel crowded. Double sleeper sofa was comfortable. room was very clean and smelled nice. On first floor but didn't notice any noise from neighbors above or beside. The hotel was completely booked for the night but didn't feel crowded. There was plenty of parking behind the hotel, and the staff made sure to remind us of where was appropriate to park.

    5
    « Regional planner »

    Yolanda was great! Very good customer service. I suggested this to my boss and his executive team based on my last stay there. Yolanda was great to my crew and I then. She went above and beyond with my boss and his team, making me look good. Thank you again Yolanda and Best Western Plus Orchid. I will keep sending people your way because of Yolanda.

    5
    « super room super price »

    Their in-room suite is a unique and great type of room at the same price as a regular room. Everything was in tip top shape and worked. The service was perfect and even had free van service to the closeby Kaiser Hospital@!

  • 5
    « Home Away from Home »

    We stay frequently at the Best Western Plus Orchid Suites, and thoroughly enjoy it. The staff are very friendly, the rooms are always clean and comfortable, the breakfast is excellent. We will return.

    5
    « A blessing most needed! »

    Flying 3,000 miles across country to meet family about your mother's placement in a home and placing her with Hospice was a very difficult trip for me. Staying at this motel uplifted my spirits in a way that told me there were the most caring people this far away from my home in North Carolina. Thank you Carol & Yolanda for your hard work & your gracious assistance during our stay in Roseville. Will stay again on our return trip back!

    4
    « They went above and beyond »

    I just returned from a three night stay at the Best Western Plus Orchid Hotel in Roseville, CA; and I wanted to take the time to thank its staff for a wonderful experience. After having stayed for many years at a Hilton Hotel brand property, I had my brother check out this hotel for hosting my Mom's funeral memorial reception, as well as accommodating our family members from out-of-town; and I am glad he did. This hotel went above and beyond for my family. Sara Hellums assisted my brother in booking a perfect reception room that overlooked a large courtyard with an oak tree, and securing a group rate for our family members. Everyone was wonderful during our stay, including the banquet set-up staff of Kevin and Hector, who took the time with us making sure everything was in order. Carol was a delight at the front desk. The rooms were nicely furnished (this property had been recently remodeled). Breakfast was simple and efficient. All and all, the location and staff did an outstanding job during our emotional time. Thank you from the Coats family.

    5
    « great place for a quiet nights rest »

    I had finished up business in the bay area and headed toward Reno, but just to tired to continue and saw the Best Western sign and decided to stay. Clean facility and worth the money. Will stay here again.

    4
    « Family Reception »

    Had a family reception for approx. 40 people and needed a place in Roseville/Rocklin area. After checking several other hotels in area we met with Sara at the Orchid Hotel and Suites. She was very helpful, staff was excellent, room was clean and perfect. They set up room well before our event with round tables & chairs, 3 rectangle tables, linen and table skirts included, also supplied ice and water for quest. Their price was below others and they wanted our business, returned calls, answered questions and were friendly to all. Would use them again and recommend meeting rooms to all.

    4
    « Worth the price. »

    I like Best Westerns, you know what you are in for. The rooms surround the pool area, so it is noisy. The walls are thin as well. The free breakfast is really good, eggs, hash browns etc. the bed was comfortable and everything worked. The location is close to all sorts of stores and restaurants, it is really convenient.

    5
    « Best Hotel »

    The staff and hotel are wonderful. I travel a great deal and this is the best hotel so far. Your stay will be to the best of their ability. If you wish housekeeping at a certain time they will do their best. I will not stay at another hotel when I am in Roseville.

    4
    « Convenient location »

    This motel is right off I-80 and a great location. Friendly staff, clean rooms and free breakfast. We stayed in a king suite which was more than we needed but was upgraded after they oversold their standard king room. This room would be great for anyone traveling for an extended work trip or possibly a large family as it has basically 2 areas that can be divided with pocket doors. Both rooms have televisions. The king bed had 6 pillows (and not the wonky little ones) if you are a pillow hog. If you want to partake in the free breakfast, which I've heard is the best out there in the free hotel variety, they quit cooking at 9am. But if you sleep late, there is a Mel's Diner nearby. We will defiantly be back when we stay in the Sacramento area again.

    4
    « Lesiure »

    The overall trip was peaceful and serene. I would recommend the Orchid Inn to friends and family. It can be a bit pricy but the service was very good. For example the toilet seat was very loose we called the front desk to have maintenance come and fix it. It took them less than 30 min to come and take care of the problem.

    5
    « Best Western AAA Plus+++++ »

    Always a great place to stay. Very easy access from The 80 and plenty of places to eat and relax nearby if needed. Great pool and jaccuzi. Rooms are always clean with great beds! Very friendly, helpful staff! Good internet and large flat screen TVs in the rooms! Highly recommended!

  • 4
    « THRIVE »

    The outside may look a little dated but the staff and the comfortable beds and guest room size more than make up for it. Breakfast was more than a danish and bowl of captain crunch. I am talking fresh made scrambled eggs, sausage, hashbrowns, waffles and much more. Breakfast was incredible!!!

    4
    « Nice hotel »

    Nice place to stay with many restaurants and malls at walking distance. Clean and quiet but compact rooms, very good breakfast, nice and helpful front desk people and good wi-fi. A little far from the airport but a good hub to know all the Sacramento region.

    5
    « Awesome place to stay! »

    We found this hotel to be super nice. The whole staff were friendly and happy to be there. The room was very comfortable and quiet. Breakfast was actually real scrambled eggs, real hash browns and real sausage! Not common for most hotels. Plus they had numerous other breakfast items. We will definitely stay there again.

    5
    « Stay in North Highlands »

    The room was very clean, every thing was working. It did not have a problems trying to use the WIFI, connected right away. There was lots of places to eat in the immediate area. its nice they offer drinks in the evening.

    4
    « Gpa »

    One of the very best based on Breakfast and hotel front desk. Question the cleaning policy and linen policy. This hotel has a group/convention room policy so if you don't get told then you have to live with whatever they bought. Gladly mine was only a Baby Shower for about four hours so .....discuss. My overall is a Four Stars.

    4
    « Pleasant stay. »

    We were greeted quickly, and with friendly and accommodating attitudes! I had some special requests that were met with no problems. The hotel is older, but clean. The room was updated with a newer, updated decor. Also, clean. The elevator was very helpful to move luggage, etc. It's nice to have a room with fridge and microwave without having to pay extra. Beds comfortable. We had a plugged toilet, and they were there within minutes of the call. Two complaints.... -The hot water was very slow to come, fluctuated while in shower, or didn't get more than warm. But no cold shower, just like warm. -I hate when there's no guide for the tv. We had no idea what was on and when. The tv response is super slow, so scanning through was a pain. All in all, good visit. We'll probably stay there again.

    3
    « I NEEDED A GOOD NIGHT'S REST! »

    The facility is very nice and the front desk very accommodating. The room was clean and the beds were comfortable. My ongoing problem with Best Western no matter what city is the noisy fan in the bathroom and the use of paper products for their breakfast. I bring my own coffee mug, but how difficult would it be to provide "real" cups and plates for breakfast? Their breakfast was better than some Best Western hotels I've stayed at recently.

    5
    « Restful »

    Very nice place. Right off the freeway. Staffing is very professional and accommodating. Needed a bottle opener and front desk sent someone up in less than 10 min. Would definitely stay there again in the future! The cleanest rooms in all of Roseville!

    5
    « girls night out »

    Me and some of my girlfriends stayed here for a girls night out and everything was great. We got a nice suite in the back with two kings beds and two bathrooms!! The breakfast was great and the lounge was nice. We will be back next time we get together for a girls night.

    4
    « Great stay! »

    We received two complimentary drinks at the bar and our bill came with free hot breakfast at 6:30AM. The room was great! It came with coffee maker, tea, fridge, and microwave. The bed was very comfortable! Stayed here twice already, and I'll be back!

  • 5
    « Outstanding customer service »

    Yolanda at the front desk was Outstanding from the time we checked in till the time we checked. Yolanda went out of her way to accommodate us all of our party. She made us feel welcome and comfortable. Thanks to Yolanda we will most certainly be back. Anna was also great very helpful.

    4
    « Good Location »

    Having had a great experience during a previous stay, we opted to stay at this property again. We chose the executive wing which is considerably nicer, however, during this stay we experienced kids running up and down the hall and noisy guests above us, so this stay was not quite as nice as the previous stay. Overall the hotel is in a good location, clean, comfortable, competent staff, and it has a good breakfast.

    3
    « Room was somewhat dirty »

    I tend to check my room before settling down. I found popcorn and the stick from a lollipop on the floor behind the bed skirt. A pillowcase had hair and a stain on it, and I even found an earring back under the mattress. It's a little odd to check there, but I hear that you should check there and in the folds of the sheets for bed bugs. There were also crumbs in the chair. This might be average for a hotel, but I'll never come back.

    4
    « After the snow safe haven »

    We drove over Donner Pass in a foot of snow on a Sunday evening and it took four hours to go 40 miles. Anf it was pouring when we got there. We were happy to find this place available and allow pets for a $20 fee. We were on the top floor but the elevator saved us. The breakfast was great and the staff were very helpful and friendly. The room was very clean and quiet. There was a nice courtyard area that would have been nice use in drier weather. Very nice!

    4
    « Overnight stay. »

    Clean and comfortable room as a stopover for a family of 4. Spacious room with choice of set up. Good value for a family for an overnight stay, rate included breakfast which was reasonable. Free wifi however was very hard to pick up, generally could not access it due to low signal.

    5
    « Great Stay! »

    This is a great place to stay at, the staff treats you well and helps out. They made me feel "at home" Their breakfast is amazing! Staff, Rich and Tommy, at the front desk are professional. I would come back again, thank you!

    5
    « Good value »

    Motel is clean, and room was quite spacious. Would stay here again, Beautiful oak tree in interior courtyard, and happy hour in afternoon with two drinks gratis per room! (this last bit is just to fill up my review to the required 200 characters.)

    3
    « Towels and Bedding High Chemicals »

    I have stayed before, however, this time I got hives from the towel's and bedding. High bleach smell in the bedding, towels were stiff and smelled of bleach. Not sure if the chemicals or cleaning supplies have changed from my previous stays.

    5
    « Very nice place to stay at. »

    We really enjoyed our visit at this Best Western. It was very nice and the room was clean and bed very comfortable. The breakfast was pretty good, and warm. Close to the freeway and a few restaurants and stores, gas stations, etc. The staff was very friendly and ready to assist if needed.

    4
    « Could have gotten a five star.... »

    Wifi did not work in our room. Went to the lobby and it worked there but as soon as we got in the room it would not work. Staff is super friendly and helpful. Our remote didn't work either but the guy came right away to change it out. Breakfast was probably the best I have had in all my stays at a Best Wester. Fluffy scrambled eggs, great potatoes, and the girls in there were hard working and very nice. Very quiet and very good location. Will stay again!

  • 5
    « Exceeded my expectations - will be staying here again »

    This isn't your normal Best Western - I was totally amazed at the service and friendliness of this hotel and staff. Clean and modern rooms, fluffy towels, 4 pillows per bed, and very well maintained. The included warm breakfast has enough items to satisfy every member of the family, and they provide 3 different newspapers every morning in the lobby. Everything in the room worked and the staff was always asking if there was anything else they could do to make my visit more comfortable. This is a place I will try and book first next time I'm staying in the area.

    5
    « Wonderful Hotel »

    I have always stayed at this hotel when I'm in Sacramento area on business. Wonderful and very helpful staff, updated comfortable rooms, all the amenities you would want. A wide variety of restaurants close by.

    5
    « Best of the West Best Western »

    I stay here frequently and love the hotel and area. The hotel is in a great location near the interstate and has many places to eat and shop nearby. The staff at this hotel are always very professional and at the top of their game! Rooms are great and not a lot of riff raff in the area! Highly recommended!

    3
    « Not bad! »

    This isn't one of the very best hotels that I have stayed in, but it isn't bad. I found the staff to be friendly! The room was clean and would do for what my needs are. The breakfast was very good! This hotel is located near a variety of restaurants, bars and other amenities a traveler might need.

    5
    « Highly Customer Service Oriented »

    Front desk was very accommodating and wonderful to work with on registration and check in. Breakfast was good. The hotel is very clean and you can tell it very well taken care of. Loved the queen beds being separated and had two flat screens. Along with it was nice to have a refrigerator and microwave in the room. Parking was close and elevator was right next to where we parked.

    4
    « Friendly staff, clean, good location »

    From the front desk to breakfast staff, everyone was friendly and helpful. Room was clean with plentiful towels. Modest fitness center with bike and treadmill. Surprised by variety of options at breakfast: eggs, granola, yogurt, cereal, pastries, fresh fruit. Located near freeway which made traveling to my business appointments easy. Also located near several restaurants and stores if you need a meal or forgot something at home. I would definitely recommend this place to others.

    2
    « Yuck »

    Well, I guess I should have known it would end this way given it is a Best Western but ignorantly I thought maybe this would be an exception given the reviews I read...but sadly NOPE! If you enjoy the sound of the Freeway lulling you to sleep and an elevator that may or may not actually make it to the floor without stopping and opening halfway between floors then this is the place for you! I have to say the room itself in the "Executive Building" wasn't bad, once we got the key to the correct room. Sadly, the front desk gave us the wrong room number so we had a very awkward moment with a very nice sleeping couple when we attempted to enter their room thinking it was ours. So we made the 10 minute walk back to the front desk with all our luggage to get the CORRECT room number. Our room, let's see, the bed was horribly uncomfortable, the Freeway noise was overwhelming, the refrigerator did not work and when it did start working it froze everything we put inside. NEVER AGAIN!

    5
    « Good value »

    We enjoyed a three night stay in a comfortable, quiet and clean room. The full service breakfast buffet was an added benefit. Even though the hotel is older it is kept in good shape and we ould happily return.

    3
    « convenient and good price »

    room was clean, good value for the price, staff was friendly and quick to solve a problem with the plumbing, free breakfast was average as they usually are everywhere however this hotel had a little pancake maker which was fun

    4
    « Nice hotel »

    We were on our way thru town & decided to stop for the night and were very happy with this hotel. Nice & helpful staff, great rooms and fairly comfortable beds. Breakfast though standard fair for a hotel breakfast was very good and very fresh. I understand that they also have a happy hour in the evenings although we were not there in time for that it is a nice perk.

  • 3
    « 1st time at Best Western Plus »

    Clean room, clean sheets, pet friendly, but a bit pricey for the location. There is no do-not-disturb hang tag in the room. Also on the second day, the house-keeping crew did not replenish shampoo and conditioner. I guess they expected the four of us to use only one small tube of shampoo and conditioner for our two-day stays.

    4
    « poor wifi »

    Wish the property had better wifi. the wifi was so weak. we wanted to use our gadgets to watch some movies but there was no internet in the rooms. there was strong wifi in the lobby, but once you get to the room, there's nothing. also we could hear the noise from the next room. it was ok though since it stopped after 11pm. I will still consider staying in the property though.

    5
    « Awesome »

    Everything he real great nice and clean lovely establishment the service is qlso wondearful staff very helpful and the breakfast fresh and delicious. The hot tub was actually working in use and clean also nor an over bearing smell of chlorine

    4
    « BW Plus »

    Not bad at all for an old Orchid Suites. BW did a nice job of making the hotel pleasant and comfortable. WiFi worked like a charm and breakfast was better than most. The only negative was a slow camode that eventually overflowed. The previous occupants stuffed objectionable objects with predictable results.

    5
    « Golf trip with Buddies. »

    2nd time staying here for our annual golf trip and we love it. The semi private rooms are perfect for a bunch of guys on a guy trip, you have your own space to yourself without having to get separate rooms. Very clean and fantastic staff.

    5
    « Very Best Western »

    The check in staff does a great job getting our rooms ready before we arrive-sign and go. Very professional and friendly! They are on top of their games! The rooms are always clean and comfortable. Close to the interstate and restaurants are also nearby. You get bang for your buck at this place!

    5
    « Great Stay »

    Stayed at this hotel and had a great stay. Clean room, very nice staff and a good breakfast. Good layout for our family of 4. The rooms in the back building were really nice! Will be back the next time I am in town.

    5
    « Totally GREAT!!! »

    GREAT ROOMS N GREAT SERVICE!! Clean as a whistle!! Rooms and grounds where clean The rooms are divided for 2 beds which makes it private Compared to your standard hotel rooms FOOD Breakfast was full on Eggs Bacon Sausage Shredded Potatoes Cereals Muffins Bagels English Muffins Etc. Tommy Hotel Clerk was on it No wait No hassle Very helpful I would stay here again without a second thought I travel for work so this was business

    5
    « Second Visit »

    Plan to stay here, whenever we go to Roseville. Love their room configuration with two separate bedrooms in one room. Good breakfast and free happy hour. Lindsey Roach, front desk mgr, was willing to help us, when we had a last minute schedule change and forgot to change our reservation.

    4
    « Great rooms... could use a bit of exterior upkeep. »

    I chose this hotel because of others reviews so I suppose I should return the favor. My brother and I arrived at this hotel about midnight directly from the airport. It's in kind of a weird (my opinion of most suburbs) suburban business area. Nothing around the area was really open except a sports bar. Anyway... The guy at the desk was really friendly, helpful and efficient. The hotel itself, is kind of typical construction for the era... not great but passible. The rooms, however, were really nice, especially for the money. Two TV's (even though one remote was missing batteries) , two beds, etc. Very nice. The fan in our bathroom wasn't working but that's a pretty minor failure. Breakfast, for a U.S. hotel was quite good. Actual breakfast instead of a cereal box and milk. Thanks and cool! Would I stay there again.....definitely!

  • 5
    « OUTSTANDING STAY LARGELY BECAUSE OF FRONT DESK PERSON YOLANDA »

    This is a clean and well run first drawer hotel operation. The person who stood out and made my stay truly enjoyable was front desk person Yolanda. She is ebullient, sweet, intelligent and 100% accommodating. Her warm smile and desire to please--was truly a pleasure. Also, not only is Yolanda an outstanding individual performer--she also excelled as a team player vis a vis her interaction with housekeeping, laundry, houseman etc. Thank you Yolanda for making my stay such a pleasure. I will, without any hesitation whatsoever,recommend this hotel property to all of my friends, family and business associates. Thank you again!

    4
    « Large Clean »

    Convenient on/off highway. Clean, well maintained, large rooms, accommodating staff. Full continental breakfast is offered: scrambled eggs with salsa and cheese, sausage patties, biscuits and gravy, yogurt, waffles with many toppings, fresh fruit. oatmeal, juices, milk, coffee, tea.

    5
    « Great Rooms! »

    I stayed in a double room with a mini fridge and microwave and loved it! It kind of felt like two rooms, because the bathroom is located between the two beds which gives the people sleeping in each bed a lot of privacy. Not to mention that each bed has their own TV! This was beyond awesome for me to be able to watch the channels I want to in bed while the occupants in the other bed can watch whatever they want on TV! There was also a awesome happy hour where nacho's and beer and wine were served complimentary! Not to mention great cookies and coffee in the lobby, (also complimentary) and an outstanding breakfast where every breakfast food is served! They had scrabbled eggs, sausages, pancakes, waffles, yogurt, cereal, oatmeal, fruit, pastries, toast, juices and more. This hotel by far exceeded my expectations and I will be back and referring family and friends here. Great hotel!

    4
    « Good place to stay on way to Reno »

    Stayed here before. Very friendly staff, very nice rooms, good breakfast selection. Will stay here again when passing through or in the area on business. Even though near the freeway, didn't hear the traffic.

    4
    « Does the job »

    Has everything you need: place to sleep, shower, watch tv, etc in a clean environment that is easy to get to from the freeway. Large complex with lots of amenities. I think the only thing they're missing are safes in the room. There is a fan on constant,y in the bathroom so there is a constant hum but it's not bad or overpowering.

    4
    « Should have stayed upstairs »

    I love this place and will stay here again, but I did have a problem this time. I didn't report it because it was early morning hours..12:00 - 5:00. Don't know who was above us or if it was a employee working room, but someone was walking 90% of the time. Next time I go, I will ask for an upstairs room. I almost asked for a discount. I should have called the front desk.

    4
    « A great bargain find! »

    We booked this hotel for just a place to crash when visiting family - and it exceeded our expectations. The price was good (around $65) and the hotel had lots of good features - a really excellent full-cooked breakfast with lots of fresh options, a clean refurbished room. It appears to be an older property that is in the process of being rehabbed (our room in the "executive wing" was pretty nice) and is VERY well managed. Kudos to the staff for working hard to make our stay nice. If you've stayed in budget hotels and nice hotels - this has characteristics of both - in a great combination for the price.

    4
    « Not our best experience with Best Western »

    We've stayed at this location several times in the past two years because our son & family live nearby. This is the first time that we've experienced problems with our room reservation -- we requested a room for 3 adults w/2 queen beds and were given a room with one queen & a sofa bed. We checked in late at night and were too exhausted to report the issue due to the fact that it was late on Christmas Eve and we were only staying one night. I never received a confirmation letter about the reservation -- if I had, I would have caught the discrepancy in the reservation. This location was undergone several upgrades in the last two years, resulting in better security. I do recommend this location though.

    5
    « amazing customer service »

    I think the morning guys name is Matt and the security dude Paul made my stay amazing felt like I was family drinking my coffee in the morning I like to conversate and they stopped what they were doing and gave me there time made this the best hotel I stay at

    4
    « Impressed »

    First time here. Love our unusual room configuration with 2 queen beds in 2 separate rooms, with the bathroom between. Would be good if you were traveling with kids, but worked well for the two of us, because my husband could watch tv until the wee hours, and I could go to sleep. Each bedroom has a tv, so we could each watch the programs we enjoy. No door between the rooms, but it still works. Surprised to find a happy hour Mon-Sat that lasts from 5:30 - 9:30 with two complimentary drinks. Mike, the bartender is a great host. Lots of choices for the complimentary breakfast and enough tables.

  • 3
    « Family trip »

    We booked this hotel when we visited Roseville with my family. The stay was pretty OK and room was clean. Love that this hotel is non smoking. Breakfast was good and we would stay here again if we have yo visit Roseville.

    2
    « Old and noisey... »

    The walls are tissue thin and you can hear conversations and TV from rooms on each side. It has not been recently renovated and could have smelled fresher. Never again!! We failed to see the Plus in this Best Western.

    5
    « very nice hotel »

    this was one of the best rooms and night sleep i have ever got for the price. It was a very roomy room clean and comfortable. it had a whirlpool tub and a seperate living room and 2 48' tv's and all the amieties

    4
    « Nice place to stay »

    Have stayed at this hotel several times and really enjoyed every stay. Very clean and comfortable with a staff that is warm, friendly and ready to act. The continental breakfast is more than one could expect since it far exceeds the usual donut and coffee most hotels serve. I would recommend this hotel to all my family and friends.

    4
    « Perfect for our needs »

    We have stayed at this hotel many times in the past several years. Best Western made much-needed upgrades when they acquired property a couple of years ago. The staff is always very friendly and anxious to make sure everything is just as you require. Rooms are clean and quite roomy. Mattresses not overly comfortable but that is probably to be expected.

    5
    « always clean »

    I stayed here on Black Friday. I loved the extra touch of the services they offer as I used the wrapping station for gifts and noticed they had a shuttle to the mall. I have stayed here 3 times now and slept very well. I like that I can walk to shopping and restaurants nearby. The staff is on top of things and I feel safe staying at this location. Beds are nice.

    5
    « Good and convenient »

    i liked this place. good price and good rooms. the breakfast was nice. coffee is not as good as other hotels but it's not bad. internet and tv keep disconnecting but i didn't call the hotelb to fix it though. most of my time was out of the hotel

    4
    « Never disappointed »

    Once again we spent the Thanksgiving time at the Best Western Plus Orchid Hotel and Suites, Roseville. We love this hotel and are never disappointed. We have family in Roseville and this hotel has become "our hotel" while we're visiting. We've watched it grow and change over the past 20 years. Thank you for providing a comfy place for us in our home away from home.

    5
    « Great Time »

    We had come to Roseville for a Family event. We had an overall great experience with Best Western and cant wait to come back next year. We had a pet and when making the reservation I was thinking that if we stay in a pet room the room would have a pet odor to it definitely not the case at all. The hotel was great the staff was great it was clean and right around the corner from the family event

    3
    « nice place »

    Hotel has a lovely exterior, rooms décor needs updated, mattress was not really comfy. The room was clean, although there was a slight odor of age (little musty). Staff were very helpful. Breakfast was by far better than most BW, eggs, Hash Browns, waffles, fruit, pancakes, asst cerals and pastries. Location was good close to I-80. Internet was a little hard to connect to, and was very slow. This BW could use a little TLC but is much better than the one on the other side of the freeway, would stay here again when in the area.

  • 5
    « Great Place to Stay »

    My husband and I were very impressed. Not only did we get a complimentary drink in the lounge, but the breakfast was great. Most hotels offer a continental (mostly bread items) for breakfast. Oh, not the Orchid! There were eggs, sausage and hash browns for gluten free eating. As well as biscuits and gravy, pancakes and waffles for those that like to indulge. We have now found a new place to stay when we are in Roseville. Thanks for the great accommodations!

    4
    « stay at BW »

    A very good place all around. The rooms are clean, beds very comfortable, and the breakfast satisfactory. Also easy access from/to the 80fwy, yet the noise is not a problem while in the room. Compared with other hotels I stayed at in the past, this was a good deal for the money. Enjoy!!!

    5
    « The "Best" Best Western »

    Great rooms and very clean. The staff is excellent and always there to help! Easy on and off the interstate and many places to choose from to eat or shop nearby! We have been staying here for a few years and they treat us like royalty. Highly recommended!

    3
    « Quick stay »

    I just wish the rooms were not so noisy! Could hear the other people in rooms beside & walking outside past the room. The room was comfortable. Shower was hot & had pressure with quality linens. Nice breakfast. Big TV.

    5
    « Stay for the Breakfast, Enjoy the Hotel! »

    Wow! This was a great hotel ... * Clean and nice room - spacious and enjoyable * Quiet hotel - despite the pool and bar area outside, it was quiet the weekend we were there * Courteous and helpful staff - accommodated our every request with a smile * An incredible hot buffet breakfast - from scrambled eggs to hash browns and waffles - and so much more - you will enjoy this one! Stay here! Period!

    5
    « TeamEvent »

    We came for an annual swimming competition and had a great time. In addition to clean rooms and full hot breakfast, the courtyard made a particularly awesome spot for a team dinner, when everyone could relax and enjoy good times with teammates and friends. Nice property; well maintained.

    5
    « I found a nice, quiet, safe, reasonably priced motel in Roseville. »

    I stay here regularly for business and over time the staff is consistently very friendly and helpful. The rooms are always clean and tidy and everything functions well, ie. the air conditioner, the shower, the fridge etc. I like the location because it is quiet. The parking lot is patrolled and safe. the breakfast is very good, and the lounge is great in the evening if you want a good beer to relax before bed. The beds are very comfortable and the mattresses seem new as there is no sag in them like I've experienced at other motels. My only issue is there is only one light blanket and I tend to get chilled at night if I'm not careful setting the air conditioner before bed. Give them a try, I think this is a great place!

    5
    « great stay »

    there is a nice little lounge with a friendly bartender, pool and hot tub were great, I stay here regularly because the breakfast, fitness room and staff are great. It is always clean and I have forgotten things on many occasions and the staff are quick to help any way they can.

    5
    « Great long term stay »

    clean rooms, daily service, great breakfast and the lounge one free pint a night per room. Great parking security cameras. Super great front desk help. Shuttle service to 5 miles from site. Freeway close,breweries abound around here.

    5
    « Excellent staff and hotel »

    The staff and hotel are wonderful. The staff will go out of their way to make your stay wonderful and if you need anything extra they will help you get it. They are extremely friendly and will do their best to make your stay the best they can.

  • 5
    « Exceeded Expectations! »

    Our soccer team booked several rooms here in October for our first travel tournament. We wanted to make sure the boys had fun during their stay but also were well rested for their games. The staff at the hotel were friendly and extremely helpful. They saw to it that we had everything we needed - - extra blankets and towels, directions to the nearest grocery store, restaurant recommendations- even a pencil for my son to do his homework! The hotel itself was clean and comfortable and the beautiful courtyard area and pool were enjoyed by all. The complimentary drinks for the parents were a plus! Overall the hotel exceeded our expectations and we would definitely stay there again!

    5
    « Excellent Accomodations »

    If you are traveling with a pet, this is the place to stay! Many hotels do not accept pets at all and I found that if they did they either charged outrageous fees or that their accomodations were inferior. Not so here! The fee for accepting our pet was nominal and the provisions made for it were great! We received a stainless steel food bowl we could keep, waterproof pads, and dog cookies. Additionally, the rooms were clean and modern. There was even a FAN in the bathroom (something some hotels have inexplicably forsaken). There were outlets on the lamps beside each bed that would allow you to charge your computer or cell phone as long as you had an adaptor. Linens were clean and fresh and floors were well kept and up-to-date. Breakfast was VERY good! Every day we stayed there were many options from which to choose: Make-your-own pancake and waffles, scrambled eggs, sausages of varying kinds, fresh fruit, muffinsm bread, bagels, yogurt, two kinds of juice, ice water, coffee, tea, and a host of complimentary sides like salsa, cheese, etc. The food quality was EXCELLENT. I travel to many different cities and this is definitely a first-class breakfast; the place I stayed at before (not a Best Western) had similar offerings that were very poor in quality. Everything here is top quality. I should add that the location was excellent - right off the freeway and very near to many amenities.

    5
    « Great stay and great staff »

    Loved bar and how close every thing is. The staff was really friendly and helped me any time I needed any thing. Also love the free breakfast. My room was clean and smelled great. Really comfortable room lots of space

    3
    « Best Western Orchid »

    I like staying at Best Western as they usually have reasonably high standards at less than break the budget rates, This one isn't one of the best I've visited, I expected a little better at over $100 per night. It wasn't bad, maybe average. Breakfast was standard (I liked it) fare, well stocked. Most of the employees I dealt with were very good, except the shuttle crew that left me waiting for an hour. Building and rooms were okay. Felt dated and in need of attention. The neighborhood was commercial and seemed safe enough. Easy freeway access.

    5
    « Always worth it!!!! »

    From the property, rooms service and employees this is always where we stay when in town. They treat sports families great. Couldn't imagine staying anywhere else when we are there! Will continue to use this hotel above all others in the area!

    5
    « Great stay for our Soccer Tournament »

    We were looking for a hotel for our 1st travel tournament from the Bay Area (Boys aged 10-11). This hotel is in a great location, right off the freeway & near all kinds of restaurants. The staff was very friendly & helpful, easy to check in and out. Our room was clean, with comfy beds & a sofa that pulled out into an extra bed. We also had a fridge, microwave & AC which was great to cool off with after a long day of soccer in the heat. Our stay included a complimentary breakfast which saved us a lot of time. Also, the boys had a great time using the pool & hot tub. They also have a bar & patio area for the adults to enjoy in the evening as well. We had a great experience and would definitely stay there again if we are in the area.

    1
    « No customer service »

    This hotel and chain are horrible. After a mistake on online/cell app made a reservation error, they were unable to cange and would not refund my money. I called 2 minutes after the mistake occurred. I have talked to 3 people both at Hotel and corporate and all they say is "to bad". Shame on them and I recommend to never ver ue this Hotel or Worst Western hotels

    4
    « Great motel but strange setup of rooms with two beds »

    We got a room with two beds, but each bed was in its own seperate room, connected by a small short hall. There was no door between the rooms. Each room was small and cramped. This setup might be OK for some, but we missed the expanse of a large room...as one lays in bed or watches TV, one feels like one is in a really small room. Otherwise, the hotel was great...the grounds are beautiful (there is a massive ancient and beautiful oak tree in the middle of the hotel) and the rooms rooms are clean. They have a happy hour where two complimentary beers, wine, or sodas are offered. There's a swimming pool, spa, and workout room. Pets are permitted...there's a $20 charge. One problem we had was the noise level...there is a pool and there is a small putting green...when there is activity in these areas, the noise carries easily to all the rooms surrounding the courtyard...if you want quiet, get a room off of the courtyard in the attached building that has no rooms overlooking the courtyard.

    3
    « OK for one night »

    Stayed here for a traveling sports event. The room was clean but the walls are thin which allows you to hear EVERYTHING that is going on outside your room or in the rooms next door. I could hear people walking by and when the neighbor flushed their toilet and took a shower. The complimentary breakfast was less than desirable. If you are craving a sugar laden breakfast or artificial scrambled eggs then this is the place for you. There were no healthy choices for breakfast only waffles, pastries, cereal with sugar, white bread parading as whole wheat, etc. The parking lot was also an interesting place. The parking stalls were so small you could barely fit a medium sized car within the lines. There were also some sketchy characters loitering in the parking lot when we arrived and then there were the men that were hanging out in the tailgate of their truck drinking beer for at least 2 hours. Overall, average hotel.

    5
    « Fantastic experience »

    From the time we arrived to the time we left, we were blown away by the friendliness of the staff and comfort of the stay. At check in we were greeted as if we were truly welcome in their place. We received two free drinks at the hotel bar. The bar tender was as friendly and sincere as the rest of the staff. A fabulous free breakfast was included with the reservation. The rooms were clean and very comfortable. Our room was booked on priceline so we had no idea what we would get. If we're ever in the vicinity of Roseville again, we will definitely reserve this place

  • 4
    « One night stay, restful sleep »

    Stayed one night, restful sleep. Hotel has a figure 8 configuration: two separate plazas surrounded by three floors of rooms. One plaza had a seating area and a bar while the other plaza had a swimming pool with a seating area for guest. We were assigned, as requested, a room on the third floor facing the swimming pool. We arrived in the early evening: check in was quick and the staff provide us info about breakfast, free evenings drinks, and general info. And our room was clean and comfortable When we travel our first option is always to see of a BW is located in the area, and, because we know we would have a late start, we decided to stay at Orchid Hotel. We slept well; had a good breakfast and took off. For sure we would stay again.

    5
    « An Oasis of Great Service in a Busy City »

    On a recent business trip, I picked the Best western Plus Orchid Suites. This is a great example of the best that this hotel chain has to offer. Large clean rooms, crystal pool, friendly/helpful front desk. Loved my shower: We all want to conserve but the shower was perfect. The breakfast was very good for this type of buffet breakfast; they might consider a little more re-stocking, but they were very busy. They have one of the largest oak trees that I have ever seen with tables for beverages and snacks under the branches. That is the oasis I mentioned. The huge deck was packed with folks enjoying the evening and refreshments form the Manager's Reception. Well done. Oh yeah...loved the rate compared to the other local hotels.

    5
    « THE Best Best Westerbn »

    I've been staying at this hotel for the last 7 months on and off and it doesn't get any better than this! The staff are all very professional and very willing to help. The place is clean-great rooms, beds, with all the ammenities! Huge flat screen TV's! Highly recommended! Right off "the 5" and 80 and lottsa places to dine and drink nearby!

    4
    « Great place to stay, especially with a group! »

    We have stayed here two times in the past year with a group of our friends. This place is great! The courtyard/lounge area is a wonderful place to relax and spend time together. The rooms themselves are not the greatest. It is an older property and the rooms show this. However, they are clean and in working order. We stayed in a room with 2 queen beds. The beds were comfortable. The layout of the room is such that the bathroom is between the beds so there is a feel of there being two rooms in one. The problem with this is that the air conditioner is in the back room and the cold air doesn't reach the front room very well. This is easily solved by requesting a fan from the front desk. Since this was our second stay, we were aware of this and I requested a fan when I made the reservations. The fan was drought to our room before we even had a chance to put down our luggage. Both halves of the room cooled of quite nicely in a short amount of time. The breakfast has a variety of options. The breakfast room is large and holds many people. The only negative of the breakfast experience was that we had o leave the hotel early, which meant that we needed to be at breakfast right when it opened. We got there a few minutes before it was supposed to open. Most places will let you start your waffle or get cereal before they are actually open for breakfast. However, they kept the room locked (with us waiting outside) right up until the time breakfast was supposed to start. A bit annoying.

    5
    « Pleasant Experience »

    The rooms were spacious, and well designed. The staff was friendly and took care of my needs as soon as I expressed them. The hotel was clean and comfortable, and the breakfast was extraordinary. The breakfast hostess, Ashley, cleaned the guest tables as soon as guests left, and engaged me in conversation easily during my visit to the dining area.

    4
    « Excellent Value »

    Great Value for room including breakfast and evening beverages. Best Western was located with several restaurants walking and short driving distance. I would recommend a stay at this location and I personally would stay again.

    5
    « Friendly, Competent Staff - Great Place to Hold a Workshop! »

    We've been holding a personal growth intensive at this hotel on a monthly basis for several years. The guest rooms are comfortable and well-kept, and the meeting rooms are excellent. Highly recommend!

    1
    « Bad expeirence........again »

    I stayed at this property approximately 2 yrs ago and there were several issues. I was hesitant to waste my points on another stay but decided to give them another try. Whoops nothing changed. I was upgraded to a "suite" that was so warm when I went in I had to turn on AC and leave for a while. The ac only cools half the room, unfortunately its not the half with the bed. Television was dish network supplied and need I say more there were nothing but problems. I asked 3 different shifts if they could get the problems corrected so I could watch baseball and was lied to. I asked the front desk if I could check out due to the problems I was having and was told they would look into my file and call me back never received a call back. So I wasted 3 nights of points and decided to stay the last night and chalk it up to anther bad best western experience. That's the problem with B.W. brand you never know what your getting if you haven't stayed at the property before. I was talking with other patrons and it seemed they were saying the same things but had no choice on their stay as work paid for it.

    3
    « Good Basic Hotel »

    Room was nice. Breakfast was nice, although you missed it if you were up, dressed and down to lobby by 9am. 10am would have been preferable. The parking lot was inadequate for the facility, always a chore finding a parking space. Hotel should rent the eastside space from Enterprise for parking. Tried to get another luggage rack for the room, but gave up after asking a few times. Also front desk staff very inexperienced in hotel hospitality, cookies nice, but didn't make up for the lack of training and service.

    5
    « Best Western Plus Orched Hotel in Roseville, CA »

    We arrived late in the evening and had driven for 10 hours prior. Needless to say we were tired. We called prior to see if there were any rooms available for four nights and over the weekend. We were unable to get any of the travel sites to respond about availability. When we called we talked to Sarah, she told us that Saturday had been blocked out due to a large booking over the weekend; softball tournament happening. She worked with us over the phone and said she would make accommodations for us. Several of the other Hotels around the area were already sold out. When we got there I went in and met Sarah and she was very friendly and helpful. She offered a 10 percent discount for being a member of the BW rewards club. I told her we were in town for a family wedding and she said there was a discount for that also; which she gave us. To top it off, she put us into a room in the executive wing of the hotel. Never been in that type of room and it was very nice. The wife and I were very pleased. Sarah did a very nice job and had our interest in mind; she was definitely on our side. Thank you, Sarah! BW bought out the previous company that owned the property and updated everything. The lighting in our room was great, not a dim area at all. Excellent stay, will book again if ever in the area.

  • 3
    « Good for an overnight stay »

    We paid extra for the pillow top King suite room so we would have a comfortable bed, it was very comfortable and we enjoyed the second TV with the sofa. Pool was very crowded with children and seemed to have a private party going on, so we ventured out instead of relaxing in the hot tub/pool. I would ask first next time to see if there are any children's sports events going on before staying here.

    5
    « clean and comfortable »

    the best and well positioned hotel in the area,rooms very comfortable and well set up. very professional staff. breakfast was well supplied and very good variety's of food. coffee was bold and always hot.

    4
    « Comfortable stay »

    The rooms are always very clean, although this time the bath tub stopper wasn't working. It really wasn't a problem as we took showers. We arrived just 1-1/2 hrs prior to check-in time, but were told that no rooms were available; yet, there didn't seem to be a lot of people staying at the hotel while we were there. Understandable, however, this is the first time we've ever been turned away.

    5
    « Good »

    This has to be the Best of the Best, it does not matter in what city I have worked in or vacation in, it is always clean and the service is always superb, the hotels my not look like the 5 star hotels but they give you the 5 star treatment. I particular love the breakfast not only it is delicious "special the waffles" it is very convenient special when you're on the road working... Breakfast always feels like you are in your own home. I love the people that work in the breakfast area they make you feel at home.

 

Getting to the hotel ...

All directions
·From: Reno, NV. Head north on North Virginia Street toward East Fourth Street for 0. 40 miles. Turn left onto West Eighth Street in 394 feet. Take the ramp onto I-80 West, entering into California travel for 114 miles. Take the Douglas Boulevard Exit toward Sunrise Avenue for 0. 30 miles. Turn left onto Douglas Boulevard in 79 feet. Continue straight to stay on Douglas Boulevard for 0. 30 miles. Turn left onto North Sunrise Avenue and the BEST WESTERN PLUS Orchid Hotel & Suites will be on the left in 0. 20 miles. ·From: Sacramento. Head south on Ninth Street toward J Street for 0. 10 miles. Turn right onto K Street at 400 feet. Turn right onto Eighth Street after 0. 20 miles. Turn left onto...

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