BEST WESTERN Hotel at O'Hare,  Rosemont

3.0/5  - based on 315 guest reviews.
10300 W Higgins Road, 60018-3818, Rosemont, United States - See map
+1 847 296 4471 +1 847 296 4958

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 316 traveler reviews
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Discover Chicago and the surrounding areas from this Rosemont, IL hotel, located near O'Hare International Airport, Allstate Arena and the Stephens Convention Center! With easy access to three major highways and just a short train ride to downtown Chicago, the Best Western at O'Hare makes it easy to explore all that the area has to offer. For added convenience, we offer free shuttle service to O'Hare International Airport, less than three miles away. This Rosemont hotel also boasts free overnight parking, with the Sleep and Fly promotion. This Rosemont hotel is within walking distance of the Allstate Arena, home to year-round concerts and other special events, and less than three miles from the Stephens Convention Center. Be sure to inquire about our convenient shuttle service to these venues. Enjoy the excitement of nearby Rivers Casino or explore the shopping, dining, and entertainment options at the Park at Rosemont. Catch a train to Chicago and discover famous attractions like Wrigley Field, Lincoln Park and the Brookfield Zoo. Business guests will be right next to Velsicol Chemical®, Globe Ground, Philips International and Proctor & Gamble. The Best Western at O'Hare offers spaciously appointed standard guest rooms and whirlpool suites, each complete with cable television and wireless high-speed Internet access. The on-site Pine Grove Restaurant offers delicious meals at breakfast, lunch and dinner, and has been voted a top rated restaurant by Restaurant. com®. Guests at this Rosemont hotel start their day with a complimentary full hot breakfast at the Pine Grove Restaurant. Additional amenities include a fitness center, business center and meeting facilities, making the hotel a perfect small meeting venue in Rosemont. For superior customer service and a convenient location near Chicago O'Hare International Airport, make a reservation at the Best Western at O'Hare today! Enjoy your stay.

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Room 1

Guest reviews


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based on 316 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
60
Verygood
 
87
Medium
 
81
Poor
 
44
Horrible
 
44
Business Business 111
Couples Couples 87
Family Family 52
Friends getaway Friends getaway 20
Solo travel Solo travel 41
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN at O'Hare,Rosemont
  • 5
    « It will be great when done renovating. Almost done »

    They just need to finish the front entrance and the hotel will be great. New carpets, Rooms are nice, people are friendly, Shuttle to Airport 24hr. I would go back and stay. Bedding was good, They had anything you needed if you forgot something.

    4
    « Nicely updated »

    This best Western has been recently updated and our room was like new. The lobby was still being remodeled. The desk clerk was very helpful when I was using the computer in the lobby to get the tickets for my flight.

    3
    « Good value in an expensive market »

    Stayed for one night to attend a trade show in McCormick Center. Hotels downtown were pricey so I chose to stay near the airport. The lobby is under construction but my third floor room was newly redecorated and quite nice. There is a free shuttle to / from the airport where I took the CTA train into downtown for only about 2 bucks. The included breakfast was good enough with diy waffles, scrambled eggs and sausage, cereals, etc. The bed was comfortable. There is a sports bra next door. What's not to like?

    1
    « CONSTRUCTION »

    I wanted to write this review last week after our stay but better late than never. Our room, and probably all the rooms were very small. The beds were not very comfortable. The hotel employee assigned a room on 2nd floor right next to the ice machine! The ice machine was so loud we didn't even enter that room, and promptly went back to the front desk and asked to change our room, he was very cooperative about that and changed our room. It was late due to our flight arriving late into Chicago so didn't go back down to let the employee know that the pipe in the bathroom was leaking like a sieve. We did let them know about it the next morning, and changed our room again! As you walk into the lobby, all this construction is going on, nothing cleaned up or put away, just a big mess!!! I was disappointed and will not stay there again!!! These hotels ask for a lot of money for one night, and I expect clean, nice rooms, and an inviting atmosphere! It also seemed that daytime employee's were more concerned about having a good time with fellow employee's in the back office than staying out on the counter where they belong. Always waiting for one or the other to come out from the back to help us. So good bye to this Best Western, no longer a fan.

    3
    « Pleasant »

    At arrival waited twenty minutes to get checked in due to the hotel being busy at that moment and they only had two receptionists, both seemed very friendly and helpful, providing good customer service. As we got to the room we found two single beds, but we booked a king bed so had to go sort that out, luckily they moved us to a room that we booked quite quickly. The room looked modern clean and as described when we booked it, bed was really comfortable. The lobby offers access to a computer and printer as well as complimentary hot drinks throughout the day. At that time there was some sort of construction going on with a part of the lobby so that did not look appealing. For people that stay over for the first time it is very unclear on where to go for breakfast, we have spend ten minutes looking for the place, then we asked one of the housekeepers where to go and due to her lack of English she showed us that the breakfast was at the dinner separate from the hotel. The choice at breakfast was simple but enjoyable. On the day of the check out we took the opportunity to use the free shuttle bus to the O'Hare airport that got us there quickly. As a whole both my partner and I enjoyed a two night stay at this hotel and we would recommend it to others.

    4
    « Stranded at O'Hare »

    I was thrilled to get a room at 10 o'clock at night after being left stranded at O'Hare airport by American airlines. The hotel is under construction, but that didn't affect me since I was checking in late at night and leaving early the next morning. The room was clean, the bed comfortable, and the bathroom very nice. The hotel was a bit noisy, but the white noise app on my phone fixed that and I was able to get a good night's sleep. The best part is the hotel staff. They are extremely helpful and friendly. The girl on duty last night was so sweet and Jason checked me out this morning, then drove the shuttle to the airport. He was awesome. Another plus - the hotel is less than 10 minutes from the airport.

    5
    « Good Price »

    Good price-nice breakfast-shuttle to airport + very close... excellent room good internet-quiet-nothing to complain about here...will be back..this was our second recent stay.friendly staff also....location is very close to airport-free shuttle starts early. cant go wrong here.....

    5
    « The newly remodeled rooms are very nice »

    This place almost seemed too nice to be a Best Western. The newly remodeled room and comfy bed felt similar to a 3-star, upscale hotel. The WiFi worked well (no hassles). The free breakfast was very good. The eggs tasted real and the sausage was pretty good. The parking lot was very crowded but I was lucky enough to get a space near my room. The adjacent restaurant/bar (Shoeless Joe's) was very good and had a very good selection of craft beers (on tap and in bottles). The menu prices were good. The lobby was being remodeled but I wasn't there for long (check in was easy... Great Staff). This hotel has a good location with easy access to the expressway and the O'Hare airport. I highly recommend this hotel

    5
    « Great airport hotel! »

    I always stay at the Best Western O'Hare when in Chicago for work. it's clean, comfortable and has great access to O'Hare. Fast internet, newly renovated rooms and a good breakfast all help to make this my favorite airport hotel. The staff are friendly and efficient. Two airport shuttles per hour is a plus.

    5
    « Close to O'Hare. Nice Pleasant Staff »

    My wife and I stayed at this motel August 2016. Desk person very pleasant and helpful. The motel was clean. Liked that we could park our car in their lot for free. The shuttle driver was very nice and professional. Next time we fly out of O'Hare will stay again.

  • 4
    « Convenient and Pleasant »

    The facility was very clean and has updated decor with remodeling in progress. The rooms were comfortable and quiet. The service was efficient but not particularly friendly. Breakfast was typical of Best Western.

    1
    « BED BUGS! »

    My boyfriend and I checked into this hotel for one night and the next morning we were covered in bites from bed bugs. I should have heeded the other reviews about this place.The location was close to the Allstate arena and the price was cheap but so not worth the trouble. It also seems like the hotel lobby was under construction and has been for several years.

    4
    « Great Breakfast and Service »

    The continental breakfast was wonderful! Much more variety than I expected. The building looks a little rough in some places; I believe they are currently doing some renovations. However, the guest room was extremely nice with a clean, modern bathroom, a comfortable bed, and overall nice amenities. My boyfriend accidently left his charger behind, and when he called the hotel to ask if it was there, they offered to ship it to him without charge. Very great service!

    5
    « Used Parking facilities...BW O'Hare staff very helpful and got me to the airport in time! »

    I am familiar with this hotel for having stayed there earlier this year. On this trip, I found myself needing parking facilities as everything at O'Hare was booked for Labor Day weekend. Not one to believe every space in three huge overflow parking lots would be filled, I was wrong, with just an hour to make boarding time (after driving several hours to get there). I went to BW and the front desk clerk was extremely helpful in getting me on the website to pay for the parking tag and show me where I needed to park. The staff whisked me away to the terminal, and with the help of a helpful TSA employee, I was able to make my plane. If it wasn't for quick thinking and previous knowledge of this hotel, the friendly staff, and responsive shuttle driver, I would not have made my plane and my birthday weekend would have been a disaster. Thank you! Note, I have stayed here before...the renovation that has been taking place is really creating comfortable, quick access to the airport.

    2
    « Very average property »

    This is a very Average hotel. The pillows smell. The reception area is under renovation and quite shabby. No bottled water in the room. No microwave. The design of the hotel is quite old fashioned. The lift is scary. All in all not a very pleasant experience of staying. There are many other options in the area.

    4
    « Good airport property. »

    Enjoyed the room and complete breakfast. Shuttle service to the airport was unreliable and infrequent compared to other hotels shuttle services. The hotel is completing a full refurbishment and will become a Best Western Plus Hotel when all work is complete. Good value.

    1
    « Vacation Stay »

    My wife and I wanted to see the attractions in Chicago so we booked our stay at this best western. Figured the shuttle bus to O'Hare would be convenient for the L train. We arrived at Best Western midnight to check in. They clam they didn't have reservations for Thursday night, only Friday and Saturday. Luckily we kept the email confirmation and sent us to what appeared a jacuzzi suite at one time but was removed and no couch or chair to sit on just open space. Must be a room they don't normally use! No discount offered and our key opened a different room besides! Stains on carpet and toilet barely flushed and what appeared to be mold growing on the bathroom door molding at bottom! We are very dissatisfied with this establishment and will not patronize them again!

    3
    « OK Hotel »

    Hotel is reasonably clean and appears to be undergoing renovations. Shoeless Joes sports bar is next door. Main advantage is the hotel is very close to O'Hare. The hotel van to and from the airport is inadequate and not particularly reliable.

    3
    « Layover In Chicago »

    The hotel location was very close to the airport which was good. Room was fine. Check In was a disaster. They couldn't find my reservation and it took almost 30 minutes to get checked in - that's unacceptable.

    5
    « Very helpful front desk »

    I made a reservation on our company travel site for my Swiss colleague that wound up not being saved. When we arrived at the hotel for check in, Becca Klueg went the extra mile to ensure my colleague, who was leaving the next day, had a room at the rate my companies web site was to have charged me. I will make the effort to stay at that hotel the next time I am on business in Chicago.

  • 3
    « Its ok if you need somwhere to sleep after a flight »

    The staff are the best thing about this hotel as they are very kind and helpful, the shuttle was good too. But the hotel needs a make over it is dingy and tatty and the elevators were not working when I stayed. The room I had was clean and it was quiet but needed redecorating, one night was all I wanted here. I cancelled my booking for the return part of my trip and booked into another hotel.

    5
    « AWESOME STAY !! »

    It was honestly such a great stay. When I walked in Elizabeth and Chermin were so nice and informative. They helped me with a slight issue I had with my booking and did it with such patience. They were great! The room was clean, the shuttle was on time. They picked me up from the airport and took me back in 10 minutes every time. Best experience I've had at a best western. Will definitely be staying here again.

    5
    « Great Shuttle Service And Employee Service »

    The personnel service was outstanding! The hotel looks great with all the recent renovations. The shuttle service was on time. This is the perfect place to stay when taking a trip out of O'Hare. We were on an European trip so this location made it very convenient and took the worry out of finding parking.

    5
    « Great Hotel and Shuttle Service! »

    After booking my room, i was reading some of the reviews and was kind of worried about what i was reading. Once i got to the airport in the morning i was picked up by the shuttle in in no longer than 15min. Once i arrived to the hotel it looked like it had just had some work done and the driver had confirmed that. The staff at the front desk were very nice upon check in. Once i got to my room everything was very clean, and the bed was VERY comfortable! In the Morning again i caught the shuttle back to the airport and got there in no longer than 10 minutes. I Would definitely recommend this hotel, i have a trip later this month and i will be rebooking with this Best Western! Great service!

    4
    « Great stay »

    It was a great stay. I was by myself, but got a kingsized bed which was a delight. The breakfast was served on a restaurant, about 1 min walk from the hotel. It was closeby o'hare airport, 10 min with car.

    5
    « Very pleasant, good location »

    We were very impressed by how clean and well-maintained everything was, from room to lobby, to halls to exterior. We always saw someone cleaning. All of the staff was very friendly and helpful. The bed was wonderful. Unlike many other hotels, our room was quiet - no hallway noises. No complaints about the shuttle service or the free parking.

    1
    « Worst hotel I ever stayed at »

    Very bad hotel! We stayed for 3 nights every night there was no parking plus our hotel key never worked. We had to go back down and get a new key. EVERY NIGHT! On our last night there, they told me I checked out, the guy told me I didn't book Saturday he made me go find all my paper work at midnight, where I was so tired after a day of being out, After I found the paper the guy be hide the desk wasn't happy about it and gave me an attitude. I'll never stay here again just bad customer service and inconvenience. But,one thing I will say the lady who took care of the breakfast was awesome,

    1
    « Terrible Service! »

    When I booked the room several months ago, the "sleep and fly" rate was available. When I arrived the night before my flight, they had discontinued that option and would not honor it. The EXTREMELY rude female desk clerk (I don't recall her name, but she was the only female working the desk the night of July 30, 2016 at 8PM), said that people now plan their parking via a 3rd party website. She knew this process well, because she explained to me that she worked there for a WHOLE month, and that this hotel has never offered any other plan (even though my printed confirmation shows it). I checked into the website she referred me to, and found that the parking would be $10/day for the entire trip - which wasn't what I planned on when I booked this hotel. I then asked to speak to a manager. She called the manager on the phone, and let me speak with her. She was kind with her words, and did not get rude with me at all...BUT...she told me she would like to speak to the desk clerk again to have her work out a deal for me. I thought it would be resolved in some fashion at this point. Instead, what she told the clerk to do was to charge me $10 per day for the entire trip's worth of parking. Again...$100 I didn't plan on spending when I booked the hotel. This was a very sneaky move to get me off the phone, still without resolve, and stuck in a hotel that I booked with the understanding of no-refund; or I would have stayed elsewhere for the night. In that moment, I vowed to NEVER give Best Western another dime, and decided to simply park at the airport and pay them direct. Funny thing, it was $95 for me to park there, as compared to the $100 the sneaky manager wanted to charge me. So with all of this, I vow to never, ever stay at a Best Western again, whether it be in Chicago, or anywhere on account of their sneaky business/management practices.

    5
    « Best Western is the best »

    I used to travel quite a lot for my job and I always stayed at Best Western Hotels. I would not like to stay anywhere else. I am always very well taken care of. For my last job, I traveled 2 days each week and I had a standing reservation at Best Western in the city I traveled to.

    5
    « Very nice place »

    Everything inside is new, after construction, fresh and clean, Rooms, bathroom, hallways are freshly redone. AC was noisy but overall value is great, close to the airport only 5 min, and no parking fee which is the best, because all other hotels are charging 25$

  • 2
    « Worst Shuttle Service ever! »

    Like the title said, the shuttle service we received was awful! We arrived at 19.00 after 10 hours of flight at the Chicago O'Hare Airport. No signs or anything indicated where the shuttle will be leaving or even when. After asking a lot of people we found the right spot (45 min. later). A shuttle bus was there at the moment we got there and we thought we can finally go to bed soon. False. The bus was full and the driver told us he will be back in 10 minutes. Long story short: We waited for 90 minutes!!! We were trying to get a cab after 60 minutes but the prices for a 10 minute ride were ridiculous. When finally in the bus, after waiting for so long while being awake for more than 24 hours, we met a stewardess in the shuttle which told us that she called 5 times in the last 90 minutes and everytime the reception said the shuttle will arrive in 10 minutes. The worst service we ever got! Never ever again. Pay a little more and take something relaxing! The rooms by the way were used but clean and okay for us. Downside was that you could here everything on the hallway and from the street going by at the front. Breakfast was very good but served at a restaurant that shared to parking lots because there were renovations at the Hotel going on. Don't know how good the hotel breakfast was.

    3
    « Needs more upgrading »

    3rd time staying here and it has slipped. Renovations appear to be in progress but the overall quality has slipped. Banging outside doors and other noise such as loud talking disturb sleep. Breakfast below average for service and quality compared to other BW's. Had to request coffee refresh twice.

    1
    « Disappointed in Best Western »

    My wife and I stayed at the Best Western hotel at O'hare on July 30th and 31st. Check in was a breeze. Upon our arrival to the room, we entered and there was an obvious musty smell. The air condition was on. I removed my shoes to open the curtain and stepped in saturated carpet which apparently from the musty smell it has been leaking awhile. We went back down stairs and they moved us to another room. Once we settled in,it time for a shower. The water was barely warm. We were thinking that maybe there was high demand at thar time. Well I was wrong. Water out of the bathroom sink was hot but not the shower. Very disappointing. After traveling, we like a nice hot shower. Later on that day around 3pm, we needed to schedule the shuttle. No one was at the counter but the front desk person was on the phone. We figured that she was assisting a customer on the phone. We continued to wait. Based on the conversation, we determined it was a personal call. She would move back behind the counter an talk. We stood there for at least 5 minutes without assistance. Finally she acknowledged us and asked are you waiting for the shuttle? I said no. She put the phone down and then helped us. It appears her phone call was more important than helping a customer at the front counter. Our experience with is hotel makes me seriously reconsider booking at a Best Western in the future. As a past employee of this hotel chain, I was shocked to see this lack of customer service. Totally unacceptable.

    3
    « Best Western Ohare »

    This hotel recently had a make over. The rooms are much nicer now but they raised the prices quite a lot with the face lift. The internet in the hotel is extremely slow making it very difficult to do work online. The staff at the front desk were friendly and helpful as usual.

    4
    « Great price for what we needed »

    We needed a cheap, but nice, hotel near the Rosemont subway station so we could go downtown for the weekend. It was a 5 min drive to the station where we parked our car for the day. The hotel has free self parking, free WiFi and looks as if it was recently revamped in terms of fixtures and finishings. No complaints.

    4
    « Nice hotel »

    The room was pretty clean, you have to walk to the restaurant do get breakfast wasn't a bother at all. Receptionist was nice even suggested places that where open at midnight. Overall a good experience. We went to the Allstate arena for a concert and it was so close to it that we went walking.

    5
    « 10 plus rating from me »

    Newly remodeled and a perfect stay...veteran discount with tax was $109.00 The inbound hotel was crap..(hiton garden inn) and $198.00!! For veterans, this is a hell of a hotel and highly recommend it.

    4
    « Great Location »

    Nothing luxurious here, and yet I enjoyed most every aspect of my stay. Centrally located, this hotel is just what I needed for this trip- close to my family and only 5 minutes from O'Hare airport. My room (232) was very quiet, even though we were a stone's throw from the airport. The pillows were small and squishy and the toilet was unusually small, but otherwise I enjoyed my stay. The room was very clean and updated, due to an in-progress renovation. This hotel offers a small buffet for breakfast (located at a restaurant a couple buildings down and is walkable), but the food was not very good.

    1
    « Shoddy Modern Upgrades on a Crappy Hotel With Staff Who Don't Care. Just Don't. »

    When I arrived, the hotel lobby smelled like straight feces. There is construction going on, so i figured it was a funny smell from the work going on. The staff was short, and didn't give me any info about anything except that the elevator was broken. She was preoccupied with people on the phone and took two phone calls while I was standing there awkwardly unacknowledged. The hotel itself is beat up pretty badly. They are spending money to upgrade, and the items are modern, but the craftsmanship is poor. A classic "lipstick on a pig" scenario. The elevators are very old and one grinds as it moves and transits floors in a jerky motion, very unsettling, we took stairs after one trip. The hotel does not have vending machines, rather a bunch of overpriced items at the front desk. My wife a small bite when she takes meds, so we usually just grab something from the machines. We purchases two granola bars, for which the clearly marked price was 1.25. I had $3 in my hand and again the desk ignored me on the phone. Once she completed her call, she told me it would be $4. She must have seen the puzzled look on my face, and said, "$3 is fine." I was a bit confused, but let it go. The workers doing the rehab were always loitering around, making it uncomfortable. The breakfast area is being updated, so you have to walk to a restaurant for breakfast. It is just that a failed restaurant. The staff in there was super friendly, but it was extremely hot and we could hear other guests being vocal about it. Speaking of hearing, the road noise went on all night long, not the hotel's fault, but something to note, stay on the side away from the street. WiFi was spotty. Parking was crammed.This is by far the worst Best Western I have stayed in. I wish Best Western staff could "pop in" and check how they are doing things, I am certain it would not be to Best Western standards and will never stay here again, much less recommend it to anyone I like.

    3
    « Bathrooms still need work »

    Remodel and decor is very nice and inviting. My bathroom still needed a lot of work. They need to update their work. Breakfast was good and always being refilled. Can't be any closer to Ohare Airport, perfect for early morning flight.

  • 4
    « Great place to stay »

    Great place to stay. Everything was great. Priced right and the staff is very helpful. Thank you for all that you did to get my 52 employees in and comfortable so quickly. We will make sure to use you on our next trip.

    5
    « Awesome Bargain »

    There is usually nothing fancy or notable about airport hotels. You'd do well to get somewhere clean, secure and inexpensive. If that's all you are looking for near O'Hare, I'd suggest this place. It's not much to look at from the outside and the interior corridors aren't much better but the rooms are updated and clean and surprisingly quiet for being right next to an airport. If you are looking to walk to anything notable, forget it. This isn't the place for you. But at the price, it's really good value. This hotel was much cleaner than more expensive hotels I've stayed in. There is free breakfast in an adjacent closed restaurant. It was surprisingly good despite the slightly sketchy appearance. I got my fill of food to last me until dinner here. I'd stay here without question if I was needing a room near O'Hare ever again.

    4
    « Cosy layover on short notice »

    Stayed here on short notice as I missed my connection to Minneapolis. Firstly availability was awesome - the staff were very understanding and we able to find me a room without fuss and without an exorbitant price. Just what I needed to cheer me up! Was really tired as I was flying from London and my flight was delayed by 3 hrs. However hotel was situated quite close to a Target where I was able to pick a few things up late night. The staff at reception were quite friendly and they even called the Best Western at Minneapolis free and informed them that I missed my flight and hence was stuck. This prevented me from being charged a night at the other Best Western. So grateful for this. Just seeing the Christmas décor at the time as well was heart warming!

    3
    « Nice Room for the Price »

    The room was pretty nice and economical. The rest of the hotel (hallways, elevators, non-lobby entrances) seemed rather dated and well-used. What I assume is the normal breakfast area was under construction while we were there so hopefully they are planning to update the interiors over time. We had a layover at O'Hare so we only stayed for one night. The bed was comfy and the shower had plenty of hot water and pressure. Overall, it was a good deal and I'd go back again.

    2
    « Needs updating »

    Hotel had a musty smell and could smell cigarette smoke. Rooms were clean. The neighborhood seemed a bit dark and dreary. Glad I was not alone as I would not have felt comfortable staying there. Breakfast was ok.

    3
    « good hotel for business and short stay »

    nice room, enough space, clean . breakfasts served in nearby restaurant were good. shuttle was helpful to get to the airport or town. The lobby was under reconstruction so it was small with some incoveniances, but I hope they'll get better. Free big enough parking and location close to O'Hare airport

    1
    « Didn't measure up; dropped the ball several times.. »

    Selected hotel based on price, proximity to airport, part of international chain (reputation) and had stayed there 1 year ago which was positive experience. In booking, I understood they are undergoing renovations but that was not a problem. But overall this year: "what a disaster" 1. Called from airport to confirm location of hotel shuttle--took 3 calls for someone to answer and elapsed time of 10-15 minutes between calls (1st 2 calls rang 10 times each with no one picking up or vm). 2.When checking in to room saw "do not disturb" sign. Had housekeeping check if occupied--it was. As returning to lobby to get a new unoccupied room saw woman who rode hotel shuttle and she was returning to her room after finding someone in it! When I got on elevator, man mentioned that had happened to him in this hotel when someone walked in on him. 3.No wakeup call; no explanation when checking out 4. No shuttle service: was told it was at another hotel (which it wasn't) and that Best Western would pay for taxi to airport ($20 fare); lobby person asked to have cab driver come in to get paid before taking me; afterward when I got in cab, driver said I was the 7th person he had taken that morning as there was no shuttle bus--all of whose taxi fares were paid for by Best Western--and that the hotel would not tell the taxi driver up front that they were paying so when he got to airport and found out the customer was not paying he had to return to Best Western to get paid after dropping off the customer (at least they told the driver and paid up front for me) Rooms were fine and fitness center was good. But they have to get their act together--any one of the above would be unacceptable and given the set of screw ups they need to fix their hotel management and customer service in a variety of areas But in sum, "worst Western"

    2
    « Not what i've come to expect from Best Western »

    Lobby was extremely small. Very crowded with only 10 people waiting. Room was in the middle of remodel construction. Windows were very difficult to open and close. Breakfast bar served tainted milk. The restraint was in pretty bad shape. It appears that they are going to renovate it but i'm surprised that they waited until it got to this shape before they started. The elevators were antiquated. We did not feel comfortable using them for fear that something could go wrong.

    1
    « NO SHOW »

    We waited for Pick up from the Airport for over one hour !!!! They never asked if we were Domestic or International !!!!!!! That should be the first thing you should ask your customer !!!!!!!! Than when we finally arrived back at the Hotel and I told the Manager what happened ,No apology was given and we told her we will never be back after having called several times wondering where our ride was they kept saying oh driver will be there traffic is heavy ! Lie, Lie, Lie, Holiday Inn is across from Best Western and we saw them come and go several times, Also Hotel is 8 mins from Airport ! she finally finished chewing the food in her mouth, and said I'll tell the girls they need to ask where customers are next time. That was it that's all she said Wow - Remember you are only as good as the people who greet you and take care of you at the front desk ! Folks go to Holiday Inn across the street , we are next time !!!

    4
    « Convenient shuttle to O'Hare, and good breakfast »

    Nice hotel with convenient shuttle to O'Hare. Complementary breakfast offered at adjoining restaurant. Rooms are modern and clean. Some remodeling going on but it wasn't disruptive. Staff at front desk were friendly and helpful.

  • 4
    « Internet problems »

    I have stayed here over 20 years. I really like the modernization of the hotel. However, Best Western needs to invest in decent internet. In our business world the internet is now a necessity, not a luxury. The internet at this location is down or very weak more than it is at a normal level. I am not able to hook up to my company computers on about half my stays

    3
    « very good and free breakfast »

    This hotel is under remodeling construction for it's appearance is not the best but it was enough for my budget .I don't recomment this place for families with kids because it is very dusty. The people's hotel know their jobs, always friendly and helpful. The free breakfast was overall OK since none of the surrounding hotels offer that service.The airport shuttle was very convenience for me because from there I used to take the train to down town area since there's not much to see around this hotel even not a restaurant to eat.

    1
    « Verify your CC statement with booking charge - They may rip you ! »

    I'm a business consultant. I booked for 2 nights here. My stay was totally not worth it. I'm not very creepy about facilities and very adjustable. But I would review this place for below reason. 1) Normally i don't cross verify my credit card posting with hotel booking charge. Today when I checked, I saw exactly $100 overcharge. On calling today they say, I'm charged because an Iron board and Iron was missing from my room. I'm a travelling consultant and travel every week. For first time such a thing was said to me. Wasn't it their responsibility to inform me of the missing stuff before posting this charge ?? So next time you stay at this Best Western hotel make sure you cross check your Credit card statement with the Booking charge. They may silently overcharge you.

    4
    « Airport Hotel »

    This Best Western runs a shuttle bus to and from the airport, two per hour round the clock. Mind you I had to find out where to meet the bus - there is a special shuttle bus area at ground level - stand 2 for BW. This was our first visit to Chicago and we arrived late in the evening - around 10pm - so the shuttle bus was really convenient. I hadn't realised the hotel was getting refurbished so understandably there were sections getting painted, boarded of,etc. To be honest, since we were only staying one night, that didn't bother us too much. The bedroom was at the end of the corridor and was a huge L-shaped room. The bed/ furniture/ bathroom all looked as if they were new. Everything lovely. Despite this the room was a bit soul-less since the 'short' part of the 'L' was empty. It was big enough to take another double bed, so the room looked kind of empty overall. However I'd rather have that problem than a poky wee room. Breakfast was included but was provided in the restaurant next door, (I assume since the hotel was in the middle of its refurb). We were disappointed in the breakfast. The food wasn't too bad: there were sausages, omelettes, pancakes, usual cereals, fruit, etc. It was all self-service (as usual), but only one member of staff, who stood blethering the whole time. All the crockery and cutlery were disposable. So no staff required! As we toured around we discovered that the disposable plates, etc are not all that unusual in the States. This was a bit of a hurdle for my husband, who won't go into a coffee shop if they only have paper cups! There was no restaurant in the hotel so we went to a bar/diner a couple of hundred yards away. Full of TVs! But good value.

    4
    « served the purpose »

    this hotel was undergoing some remodeling, so that was a bit unsightly, but overall it served the purpose nicely for a one-night stay. nice breakfast at restaurant next door (which was included in price of room)

    3
    « Good people, but overall? Meh. »

    This is an older, slightly grubby property, slowly being upgraded. Having said that, my room was spotless and comfortable. The management are paying insufficient attention to details (the brand new shower fittings in my room had been installed wrong but apparently nobody has noticed yet). I don't much mind that it takes almost an hour to get a shuttle; I mind that, having phoned twice, I was never told that this is pretty much the normal time. My only question was whether or not there was a problem, in which case I would have taken a taxi. All I was told was "I have phoned the shuttle driver." Some leadership by the management to the staff (who have to take the heat over this) would be helpful. Getting something to eat is a problem. The attached restaurant is closed and only serves breakfast. The attached sports bar is...well, it's a sports bar, noisy with a sports-bar menu, not my favorite kind. Having said that, the sports bar's kitchen is good and the service is excellent. The hotel's people are excellent, from the front desk to the cleaning staff to the shuttle drivers. They make up for the property's tired spirit and poor presentation. But that's more of a burden than staff should have to bear. Management needs to wake up.

    2
    « Not happy »

    The room was ok. I had seen this room for $118 on line. When I called to make a reservation the girl said $150. I said it's $118 on line. She said in order to get that price I had to book on line. So I did. Two days before arrival I called to verify and ask questions about how the park and fly works. She said that I didn't have a park and fly reservation and to have it I would need $50 more. I said I would call her back. Checked into canceling my first reservation but it was too late. I would still have to pay, so I called back and said I guess I would have to pay the $50 for the park and fly because I could not cancel my previous reservation. She says that she can't sell it to me now cause the garage is full. I was getting pretty irate by now and she said they would make room for me. We made the plan to go to airport next morning and I asked about pickup. She said just watch for their van it runs every half hour. After our 20 hour flight home we stood outside waiting for the van. After 20 min he arrived and we flagged him down. He said did we call hotel for pickup? We said no we understood that you come every half hour. He said not to the international side, only domestic. He just happened to buzz by the international side since he had had no one on the domestic side. Driver was great by the way. Very frustrating. The staff needs to be better informed so they can give us the correct info. Luckily I'm a worry wort and made that first follow up call or we would have been left with nowhere to park our car. Don't plan to stay here again.

    2
    « JUST CONVENIENT »

    Being close to O"Hare Airport & shuttle service from hotel, it looks convenient. But i have to wait at airport for one hr. for shuttle service ( although hotel people say claim half an hour service. poor hospitality though rooms are spacious. breakfast at the attentively staffed Pine Grove restaurant next door was appreciated.

    4
    « Convenient »

    Convenient for my short business trip. Just stayed there the 1 night - hotel helpfully organized taxi for my trip next day. Free breakfast -very decent. Room was very clean and quiet - would recommend

    3
    « A place to spend a good nights rest. »

    Located a few miles from Chicago O'Hare this Best Western offers a place in between flights. Room is spacious, quiet and clean. Breakfast is less than expected and dining room is utilitarian in style. There is nothing within walking distance except for the customary MacDonald restaurant.

  • 4
    « Great stay for the ACEN convention »

    We wanted to save some major $ during our daughter's weekend stay for the ACEN convention, so we choose Best Western. Turned out to be a great decision because they had a shuttle that ran quite frequently during the day (until 10pm) for drop-offs at the D.S. Convention Ctr, which gave us a break. Free complementary breakfast at the attentively staffed Pine Grove restaurant next door (which was otherwise closed for construction) was appreciated. The room had a mini-frig and microwave. Clean, noise-proof room, free parking, and friendly staff. Called the front desk for extra bath towels and coffee during the first night's stay and they came within 10 minutes! Close to everything in Rosemont.

    2
    « Very disappointed! »

    Unfortunately, we did not have a good experience at this hotel. The front desk staff were not helpful. There was no parking left and we had to wait for a car to leave to get a spot. There was construction everywhere and it smelled of paint...okay, this is hard to control, but still. We asked for an extra blanket and we got 1 sheet an hour later. Hotel advertised breakfast and there was no breakfast because of the construction. The road noise was incredibly loud all night. It sounded like a window was open. Sorry, but very disappointed. Will not stay at this ORD airport hotel again.

    5
    « Great time!! »

    My wife and I were going to a concert that night. We have always stayed at Best Westerns, and have always been totally satisfied with our experience. Everyone is always so helpful, and we've had some great breakfasts. You're so close to all the things we want to do and see. We've never had a bad time staying here. Please, keep up the great work, and we'll keep on staying!!!

    3
    « Decent average stay »

    Enjoyed reasonably pleasant stay - however POOR LOCATION from Chicago - and little far from the Airport as well compared to some other properties. Had POOR INTERNET IN MY ROOM though internet around the hotel was v good. but this must be one off issue i hope..

    5
    « CeCe »

    This hotel is newly remodeled with fridgerators on microwaves in the room, free hot breakfast and the staff is awesome. Reliable transportation every half hour. I love staying there, it's a great price for being near the airport. There is also a McDonald's and a Sports Bar a few feet away. There is a target about 3 blocks walking distance.

    3
    « Good hotel - poor bathrooms »

    This room was re-modeled and was fine but bathroom was made for very small people. Very uncomfortable due to a very poor design. Otherwise if you have to catch a flight at O'Hare, this location is perfect.

    2
    « Not ready for prime time »

    The hotel is being renovated so things are a mess. Once that is over it might be better. The breakfast is inconvenient as well as you have to go out to a nearby restaurant. The staff is great though and the shuttle service is good. Rooms are fine with a mini-frig and plenty of places to charge your stuff.

    3
    « Good rooms but Maintenance and poor staff attitude issue »

    Pros: Rooms are being renovated with modern feel. cleaning of room is done daily and no issue found. mattress was firm. Breakfast is business as usual. Nothing fancy but no complaints either. Cons: Construction and renovation going on. Noise starts early morning disturbing the sound sleep as you can not sleep further as soon as it starts. 2. WIFI Sucks!! 3. Staff is not very nice. Some are good so depend what comes to you as luck!

    3
    « Best Western ohare »

    Overall the staff at this hotel is very good. They have been remodeling the hotel and although it much better they also raised the rates. Some of the other hotels in the area offer the same or cheaper rates for newer modern hotels. I am satisfied but believe the price is high for what you get

    3
    « Ok, but not great »

    Overall, the hotel experience was ok. The hotel is under renovations, so hopefully when its complete, the hotel will be better. The room was nice, though the bed was hard. The rest of the hotel was in need of refreshing.

  • 2
    « OK if you only need a room close to Ohare »

    The hotel was under construction when we stayed but we knew this going into it. The associate at the front desk was visibly flustered by the number of people in line and the phone continuously ringing. He was borderline rude with many of the customers and not very helpful. The room was OK with a lot of updates but the wifi was horrible. It was unusable for most of the night and when it did work it was painfully slow. The parking lot is extremely tight on space and doesn't appear to have enough space for everyone staying there. We considered purchasing the airport parking package but I'm glad we didn't. One customer was told by the desk staff that a 3rd party sells it and it couldn't be purchased at the hotel nor did he know who to purchase it from and another customer who had purchased it was told he had to park off site and he should have shown up earlier if he wanted a closer spot. The proximity to Ohare made our commute easy in the morning but it would have been nice if breakfast was ready before 6 am.

    3
    « This hotel was okay »

    We only stayed at this hotel for one night coming in from the U.K. The hotel is in the midst of a renovation so that impacted the appearance inside and outside greatly. The restaurant that the hotel uses next door needs an upgrade, but it served the purpose just fine. Several food choices. During renovation it seems like better care could be given to appearance.

    2
    « under construction »

    place really needs a makeover, outside appearance looks like a cheap hotel slow check in process construction in progress makes the place look tacky over inflated price for what you get, not worth the money lobby is small and outdated

    3
    « Not the best,BUT not the worst »

    This hotel is under construction ,maybe it will all be done soon. Rooms are ok, but the pictures do make it appear much nicer. There are still touches in the room that makes it not a good upgrade with the renovation, such as paint missing in bathrooms, outlets not working , no restaurant-Pine Grove - as shown online.

    5
    « Good Choice for Pre-Flight Stay »

    We stayed here the night before an early flight out of O'Hare. When we entered the lobby to check in, two intoxicated women had forgotten what hotel they were staying at and were extremely rambunctious. The staff at the front desk did an excellent job at handling the situation, and were able to check us in easily despite the disruption. The hotel was undergoing construction on the exterior, but there was no evidence of active construction on the interior. Our room was updated, clean and quiet. We utilized the free shuttle to the airport and arrived to our terminal on time. If I remember right, the shuttles run every 1/2 hour. Shuttle information was communicated to us upon check-in. I will mention that our shuttle was completely full, so if you need to be on a certain shuttle, make sure to get there early!

    4
    « Ok stay for a night »

    We spent a few hours in this hotel while waiting for a flight early in the morning. Nice and quite room, we were able to get a good night of sleep. Overall the facility including the room was clean. The Shuttle service to the airport was late in the morning.

    4
    « Great value, why pay more! »

    The new rooms coupled with the staff and prices makes this a great place to stay. Why pay more when Best Western meets all my needs for a clean nice room with at great staff.The ease of parking and access to the airport make this a no brainer.

    2
    « Nothing Special »

    Breakfast is outside the hotel as they are under renovation. Please remember to bring your key and show it to the attendant to avoid any other questions. If you are staying for a week, make sure to ask the front desk for a new password in the middle of the week as it changes. The room and the sheets are clean, bed is comfortable. Has a shuttle from ORD airport.

    3
    « stuck at O'Hare overnight »

    We used this hotel for one night when we had to reschedule out United Flight to Houston due to flooding. I was not offered a senior discount when asking and should have checked on line to see it there was a cheaper rate. The rooms are nicely updated and the motel is being redecorated so is under construction. Air conditioning seemed to stop working. Restaurant next door surprisingly pretty good and a value. Breakfast decent, although would have liked cut up fruit. Location good only if you want to be near O'Hare and use the free shuttle. Staff did not inform us that the shuttle would take us after 5 to a nearby mall for more choices of restaurants and shopping, which would have been helpful as we were without our main luggage. Found out from shuttle driver in the morning on return to O'hare trip.

    4
    « Best Western is a Best Value »

    Best Western at Ohare was a great value. Rooms were surprisingly nice but a little small which was not a big deal. Considering the cost, it was well worth the money. The restaurant lounge was great too with better than average food and service for a sports bar. I will stay at this Best Western Again.

  • 1
    « Nice enough but incompetent »

    The rooms have had a decent makeover and pleasant and comfortable. However, i was there for four days on business and never ONCE was coffee or shampoo replaced in the room. This morning I NEVER RECEIVED MY WAKEUP CALL. Staff is nice enough but incompetent. I just don't have time to run around doing things that the staff was supposed to do for me. Horrible service. Stay elsewhere

    4
    « Traveling Airport Stay »

    Great hotel to stay for park and fly. Even though we were by the airport, the air traffic noise was not too loud. The room was very clean, updated, and pleasant. The staff were great also. Shuttle service to airport is good. We would stay here again.

    3
    « Unlucky staying in BW at at O'Hare, Rosemont »

    While I was staying, a part of the hotel was under construction. It was noisy. In addition to the problem, there was something trouble with the internet cable system in the district. So the internet system and the digital TV in the hotel room didn't work. I couldn't watch TV nor access the internet service until in the middle of the night. It couldn't be helped. The hotel staff was friendly. There is a sports-bar-restaurant next to the hotel. I'd like to stay in the hotel again in the future.

    4
    « One night stay for airport shuttle »

    I used this Best Western location mainly because they offered a park and fly option. Even though the hotel was under construction, everything was satisfactory. There weren't any noises associated with construction during the night or early morning. My room was very nice and the bed was comfortable. Breakfast was a little hard to locate but was delicious nonetheless.The shuttle to the airport was right on time and was a pleasant ride. I felt very comfortable leaving my car parked there for the duration of my trip. Overall I would definitely recommend this hotel

    4
    « Friendly staff »

    The place is under a remodel, but the friendly staff allowed us to ignore the construction. Kizzy was at the front desk and she gave us suggestions for dinner and even avoided a parking nightmare by explaining where it was safe to park while we were away on our flight. Will stay again based on her customer service and the nice room. The remodel looks to be a great upgrade!

    4
    « Remodeling »

    In the process of a remodel, much nicer than last time I stayed there. Evening Staff a little slow but ok. No parking out back due to dumpsters. Internet and TV was down but so was the whole city of Rosemont.

    2
    « Being renovated. Don't think that will help »

    Let's ignore the fact that it's undergoing renovations and the place is a noisy mess. That won't be forever. Can tell the place was really showing wear and tear so the renovations probably much needed. But the renovations seem really cheap. Shoddy work- huge dings in tub sloppily covered with paint to try to hide it, crooked light fixtures, sloppy painting and drywall work, seal around door already loose, switch plate screws already coming out. My point is that this is what I could see. Likely the unseen "improvements" are just as bad. So I don't think the renovations will really help this hotel. Lobby is tiny. People standing on top of each other waiting to check in when shuttle from airport does a drop off. Free breakfast is at adjoining restaurant/bar. I didn't try it so can't comment on quality. Very small parking lot shared with two restaurants and a bar. I didn't feel entirely saw in parking lot by myself. Room was clean enough. Not great but not awful. Carpet seemed dirty and fixtures not wiped down in awhile. If you just want a cheap place close to the airport, this is fine. If you are a female traveling alone or with kids on vacation, I wouldn't recommend.

    3
    « best western ohare »

    they recently remodeled the hotel giving it a much needed improvement. but they also raised the rates which makes it less reasonable. its still a little lower cost than hotels in the area but still isnt as nice at the others around it

    4
    « na »

    Customer service very poor. They need more training on their staff. Hotel is under construction. Make sure to assign the rooms which are not close to the dusty areas. They seems like no care attitude.

    4
    « Will be better when it's finished »

    We stayed here on Monday 28th March 206 in room 203, a non-smoking king. The first disappointment was that, although we chose this Hotel because it was close to O'Hare Airport,has a free airport shuttle, WIFI and included breakfast. We only managed to get on the shuttle because it stopped to pick up a large family group who had booked. The Manager told us that they don't collect unless passengers phone the Hotel - a well kept secret then!. When we arrived in the small lobby the check k-in was pleasant and swift (ahead of the large group!) what we then couldn't fail to notice was the major refurbishment on the ground floor and having to walk down "Polythene Alley" to the lift (Elevator). This lift needs attention. The first pleasant surprise was our room which looked like it had recently been refurbished, with fresh walls, clean carpets and nicely finished bathroom. At this time or year we didn't need the aircon, so sleep was relatively quiet being so close to the main roads and airport. At least until the rubbish truck started banging about at about around 5.a.m. (However we were awake by then -that's how jetlag works east to west). Breakfast was another pleasant surprise, taken in a restaurant at the end of the Hotel's car park, in a very large room dedicated to BW guests. We had a( deluxe) continental breakfast with good scrambled eggs, pancakes, and sausages along with cereals , muffins etc. Good freshly made coffee as well. So summing up. Well if quests need to telephone the Hotel to get collected from the airport, they should say so on the confirmation. They need to get they lift fixed (Probably as part of the refurb anyway), and tell potential guests of the refurbishment. Would we stay again - yes, the management save the day being polite, efficient and courteous.

  • 2
    « Not great »

    The staff is not the greatest at customer service, there was no parking in their lot and was told to go to the garage next door, no parking there either, had to park at the restaurant. The room was updated but the construction is very shotty. Undergoing renovations so a lot of banging. Lighting in the bathroom is horrible . People sitting in the halls. Free breakfast, but you have to leave the hotel and walk across the lot to the restaurant to get it. The only thing good about this place is the price, the bed is big and comfortable, and the free breakfast is actually hot and a lot to choose from like eggs, French toast sticks, yogurt,cereal,muffins,and such. If you just need a quick place to shower and sleep then this is it.

    4
    « 3-night stay »

    The room is wide and a bed is comfortable, wifi is good connection. Free Airport shuttle bus serves, approximately thirty-minute intervals, is very convenient. When you want to get Blue line subway to go to downtown it take you to the Airport. Of course when you coming back to hotel the bus pick you up, but need call. My staying was very nice.

    4
    « Renovations are moving along »

    The hotel is currently going through renovations. It's a plus because the room I was in was already remodeled and looked great. They have two elevators and a breakfast. Great location near O'Hare, free shuttle to airport. Once renovations are finished it will be a great!

    3
    « Bad experience »

    I checked into the Best Western at O'Hare the evening of 3-1-16. The first floor was under construction. I was assigned a room on the second floor. The room was clean and I was satisfied with it until bedtime. The occupants in the room above me were very noisy all evening long and at 1:00 AM started taking a shower. I immediately heard water running. When I checked my bathroom water was flooding the floor, coming from the bathroom above me. I called the night manager and he checked it out and reassigned me to a different room. I feel for the inconvenience and lack of sleep I experienced that I should be refunded all or part of the room charge of $93.88. Merlin Gay 620 124th St SW, #31 Everett, WA. 98204 425-322-5211 .

    1
    « Staff »

    The staff is so rude and nasty especially the morning staff.I will not stay there again.The elevators are dangerous you just might get stuck in one because it drops twice when you are on it.I will not recommend this hotel to any of my colleagues.

    3
    « Good price, really poor remodel, security questionable »

    Great price, close to airport, clean rooms. Remodel was REALLY poor quality for work done, sloppy. Was given a re-keyed-card without checking ID, really concerns me for safety of my self and my belongings. Staff was friendly. May stay there again if I can't find another option for the low price in an ok neighborhood.

    1
    « This place is a dump »

    We had american airlines cancel our flight( feb 25 2016 ) soo they put us in this hotel if you want to call it this place was horrible the sheets were not clean and it smelled like weed in the whole hotel if you have last 70 bucks and need a place to stay than okay but if you can afford something better please do this place is a crap hole. There was music playing till 4am and there was a lot off teens and it was soo getho . Please do not stay at this place

    3
    « Ok, but walls and door are very thin! »

    We stopped here as a pass through on our way home from vacation. I booked off of hotels.com because the rate was reasonable. Hotel is under construction but it was late when we arrived, so did not effect us much. However, walls and door are very thin...there was a very loud family in the halls and entryway for about 30 minutes, which we could hear the entire time. The renovations are nice, but they should have invested in better doors. Offers free breakfast at nearby restaurant in the morning. It was ok, but don't plan to stay again.

    4
    « More pleasant than surprise...good place for a stopover... »

    My reason for staying here was purely coincidental. Spirit Airlines delayed the flight from MSP to ORD and thus my connecting flight on American Airlines from ORD beyond, was missed. Though Spirit was totally at fault in this situation, American Airlines provided me with a discount voucher for this Best Western and it had to suffice. I'm okay with BW...this one is undergoing a renovation and happily, I was in a newly redecorated room. The room and bed was comfortable, everything was new. The color scheme wasn't harsh or unpleasant. I really didn't hear airplanes, I wasn't listening for them. Because of the renovation, the continental breakfast (which was the same as all Best Westerns) was a short walk from the lobby across the parking lot to a former restaurant being used for the purpose of BW guests. The front desk manager was working at the desk upon checkout and was very prompt in providing the receipt. The shuttle from and to the airport were scheduled and on time. Given the circumstances, all was well.

    5
    « Perfect for unexpected cancellation »

    I was stuck overnight and I was taken to this BW. First of all it was super late and I was exhausted. Secondly, it was packed w people in the same position. It was exactly what I needed. James ran the desk like a champ, getting everyone into comfy and clean rooms while also dealing w several irate customers. I was so impressed w him. The rest of the staff was also very helpful, like Vanessa and Kenny.

  • 1
    « I went to Chicago for a Brazilian Carnaval on Mardi-gras weekend. February 06, 2016. »

    I've booked this deal by Priceline. The hotel was under construction and I was never informed by Priceline nor through the hotel when I checked in. Sunday morning on February 07, 2016 at 8:30am the workers started banging and hammering right out side of my door (they were changing the carpets). I called the reception and ask them to stop the noise, because I could not sleep, they stopped for 5 minutes and started again, I called another 2 times, but they just ignored me. Next day I contacted Priceline, and since than we are exchanging emails with them; yesterday, February 17, I've got a final email saying that they could not do anything about it, and the hotel is refusing to return will not be able to refund or compensate me for my lost (which I never asked for, but I think they should, because they did not HONORED their part of the contract, which was to provide me a night of sleep). I feel disrespected by Best Western's management and its personal working during my stay in Chicago. I would like you to be aware of how insensitive the management/personal at this location, and if you can, please avoid staying there. There are a lot of other options for hotels in Chicago. I WILL NEVER USE BEST WESTERNS AGAIN. Sincerely, Moacyr Marchini P.s. Cassandra is lying, I did call the front desk 3 times to complain about the noise.

    1
    « Unhelpful Hotel »

    The front desk needs to be trained that customer service is different from following the rules. They asked a jet-lagged me who just hauled two suitcases to come down at 2am and get the toothpaste toiletries they forgot to put in my room in the first place. 2. When it was snowing and I wanted local advice if it was better to take a train to the UNion station or a cab they refused to advice saying that they cannot advice though they were locals and I was visiting. 3. Poor service on top of banging construction through the night and dirty smelly rooms. 4. Restaurant is away from the rooms and you have to walk through the snow to get there. Only to find that its shut down for repair.

    2
    « Park n fly »

    We chose the Best Western Rosemont for the parking. The price for parking is similar to near by garages, but we chose to stay near the airport the night before for an early flight. The room we had was recently renovated and clean, but was quite small. The hotel is currently under renovation, which is needed, and I understand they want to generate revenue while under construction, but the place is a law suit waiting to happen. The areas under construction are not blocked off. Construction materials are all over the main walk ways and stairwells. The main reason for the stay was parking, so on to that. The van departs the hotel every half hour and was quick ride to the terminal. The ride back was not as nice. We arrived to the international terminal and where told to call for pickup. Several calls where placed with no answer. Finally an answer, "oh the driver will be right there, he is on the airport". 2 more phone calls and a half hour later (standing outside in 10 degree weather) the van came. Think we will be looking for better options next time.

    1
    « Do not waste your money »

    As the owner of a hospitality consultation and management group, I was deeply disappointed by my experience from start to finish. The on-site construction was chaotic and not well contained. What was not under construction was old, rickety, and concerningly dirty. Only 1 (very old & barely functioning) elevator was in service and it was on the exact opposite end of our hall. It was as if we were staying in an unfinished, abandon building. The room itself was clean and clearly renovated, so that was a relief. The girl at the front desk was pleasant, but unprofessional and seemingly untrained. We expected that room service would have been available, but since it was not, we called asking if she had any menus of local restaurants that deliver. Instead of sending one up, she suggested we walk back down and pick it up from the front desk if we were interested. But the most unbelievable experience of the evening was the bugs found in our towels (I have photos for reference). Due to this experience, I will not be recommending Best Western to any of my friends, family, or clientele.

    4
    « Front staff very helpful (Kizzy/Karen and Racilda) »

    Poor wifi, staff helped me out by changing rooms :) hope they fix this. under construction presently.....until done it is a bit messy. but staff were very friendly, I would stay once again Airport nice and close.

    3
    « Ohare Best Western »

    They have remodeled the rooms and now are much nicer. They did raise the price since the remodel. This is one of the better priced hotels near the airport but still pricey for what you get. However the staff has always been nice and helpful.

    4
    « Honest Staff »

    We have used this hotel in the past when we fly out of O hare. It is always clean and meets the need of a hotel before a flight. This last trip my wife and I forgot a coat in the room and didn't realize it until we were back from the trip and home 7 days from when we left. My wife called the hotel and they stated it was locked up safe in a closet waiting for a call. I drove in to pick it up and dealt with Vanessa and Gricelda both wonderful young women, they had the coat offered a cup of coffee and thanked me again for our business. Great customer service.

    5
    « Service »

    Location was great, walking distance to All State Arena was a breeze. The Continental breakfast was ok, currently doing renovation, The hallways and stairs need updated but the room was very nice for the price. The front desk attendant was Awesome! he handle the overflow of guest nicely most others could not of done this at 10:00pm on a Saturday. Thanks James!

    5
    « Very comfortable bed, great park 'n fly choice »

    The only thing I was disappointed about was that the restaurant wasn't open early enough for us to eat the complimentary breakfast there before our 7 a.m. shuttle...and to get to the restaurant we had to go outside in the cold. Besides that, the front desk clerk was very nice when we checked in, answering all my questions about the shuttle. The shuttle was organized, you signed up for a departure time, and was on-time taking us plus on-time and in the place they said they would be when we came back. I admit I don't like walking all the way from baggage claim to the shuttle center at O'Hare, but I think the only way to avoid that is to stay at the hotel right on O'Hare property. Our car was safe there for a week, no problems with the park 'n fly option, and the bed was like a cloud...loved it!

    3
    « Overnight stay for drop off at Airport »

    They are in the process of remodeling and upgrading this hotel. A lot of dust was in the air. The breakfast was very good and great people however you had to walk outside to another building to get there in the snow. Breakfast had a great variety of fresh items. We had some small issues with our room and they did give us a discount on the room. The area was nice right across from Enterprise car rental. Once this hotel is completely remodeled it will be a great place to stay.

  • 2
    « Poor experience »

    Our entire reservation was messed up. Our keys got voided within one hour of us checking in and by the time we placed our things in the room, went to dinner and got back.... the hotel staff could not locate our room and kept telling us we were in a different room, when we certainly were not. It took 30 + mins to locate our belongings in the room we had already been assigned to. It was all very unorganized. The whole hotel was under construction and they continued working, making awfully loud noises until 6:30-7pm. Construction tools were left out in the hallway unattended for hours. A large circular saw was left right out in the hallway, with no one around for hours... sounds safe, right? The window frame in our room was broken and would not shut properly. It was also left open the whole day prior to us checking in, therefore it was freezing in our room. The whole visit was not pleasing in the slightest, will certainly never be staying there again. Will be sure to let anyone know going to Chicago/Rosemont, to not stay there.

    5
    « comfortable »

    Best Wester at Ohare Air port is nearest and quiet and comfortable...very convenient and nice bar and place to eat ( shoeless Joe )...friendly staff great services and clean quiet room. Courteous Hot breakfast area included!

    5
    « Excellent! »

    We had an excellent stay and loved the shuttle to the All State Arena!! The breakfast selection was amazing. The staff that checked us in was extremely informational and friendly. Thank you so very much!

    4
    « Hotel is great, but don't go to nearby Enterprise car rental! »

    The Best Western staff were friendly and courteous. Was the perfect place to spend the night with a baby (after an evening arrival from Europe) before renting a car the next morning and driving elsewhere. Make sure to book in advance, as the hotel was pretty full. But be warned: the nearby Enterprise car rental staff are the worst. Have had many good experiences at other Enterprise branches in the past. But we had a simply awful experience at the O'Hare location near this Best Western. The Enterprise staff were unprofessional, imcompetent, and unhelpful. Plus, Enterprise has no WiFi if you hit a snag and need help.

    1
    « Assigned Occupied Rooms »

    I stayed at this hotel on November 11, 2015. This was the worst experience living in any hotel on planet earth. I arrived at 1:30 AM on November 12. Upon reaching the hotel the guy at the front desk asks me if I have a coupon for the price for a reservation that I had made 2 weeks in advance. Then it took him about 40 minutes to finally assign me a room. I go to the room and try to open the door with the electronic key and the room would not open. So I go down back to the guy at the front desk and explain him the situation and he tells me that I probably went to the wrong room. He sends another employee with me to the room which he had assigned me earlier to see what is going on. The employee the door of the room and to my surprise there seems to be a person in the room. Instead of greatly apologizing to the guest that was staying in the room, the employee asks the guest to open the door or he would open the door. Upon hearing this, the guest got infuriated and was calling the cops. All this time the hotel employee kept insisting that the guest should not have been in that room and even asked the guest to provide a letter confirming his reservation at 3:00 AM in the morning. Then we went down to the front desk again and the same guy now issued me another room. Thinking that this might be an error I let it go and remained calm. So now I go to my new room pulled my luggage in and turn the lights on in the room and only to be shocked to see that there is a couple already occupying the room. Fortunately for me the couple was sleeping and did not wake up by the sound and I quietly exited the room. At this point, I just talked to other hotels nearby, got a room, and just left the hotel. However, during this time another guest came to get a room, and had the exact same experience.

    2
    « Recently remodeled but.... »

    The bathroom had no shampoo. The bottom of the toilet was not changed out during recent remodel and there appeared to be a small "turd" in bottom of toilet.....it was not because it would not flush but who would know unless the toilet was flushed. Advertised as Wi-Fi but was in room as far from front desk practically and wifi worked maybe 10% of the time....totally disappointing. TV remote control would only channel down....channel up did not work. Outside of hotel is currently getting facelift but too many issues still inside in my opinion. I would not stay there again.

    1
    « Horrible »

    This place is horrible I wouldn't recommend it not even to my enemies! Front desk is non communicative I asked to get a shuttle to target and they said yes then I came down at 4 and they said that there was no backup driver ! And that they weren't informed about it ! The room had a nasty smell! And then I go to the bathroom and it had small bugs on it I checked out not long after and all they wanted to do was give me point . That's ridiculous never going back.

    4
    « Pleasant Stay »

    We booked this hotel last minute because of a cancelled flight and were very pleased with this hotel room. The bed was so comfortable. It was only one night but we would definitely stay here again if we are in Chicago. The hotel staff were very accommodating and very nice. We didn't stay for breakfast as we had an early flight but the coffee was great.

    3
    « Comfortable Room in a Hotel undergoing Improvements »

    We arrived on a rainy Chicago evening on the free shuttle from O'Hare to a rather grim looking hotel with signs of construction detritus in the car park, my low cleanliness rating reflects this and not the room cleanliness. The reception area does not look welcoming but the ladies in it were friendly and efficient. This place had that tired, used feel that busy places have after a while. However, the room was excellent, soundproofed from the airport noise and clean and comfortable. It had a microwave,refrigerator, iron with board and the ubiquitous multi-channnel wide screen TV. The hotel also has a gym area if you fancy working out. The construction area is screened off but the friendly artisans like loud music and I am glad my room was farther away from the renovation and construction area. I spoke to a construction worker and he reckoned they should be done around the new year. Self serve free hot breakfast is served in the Pine Grove Restaurant next door and is very good fare in a cafeteria like environment.

    4
    « Good place to stay near the airport »

    For a reasonably priced, clean, and friendly place to stay with food in walking distance this is a very good option. It is close to the airport and its easy to get around this side of town. The hotel is being remodeled currently and the work they are having done looks very nice, our room was clean, quite, and was decorated nicely.

  • 2
    « Posted pictures were of a different hotel »

    Hotel was under construction, which was not mentioned on this site, it was a complete dump. The staff were nice and the room was good. The pictures posted of this hotel were false, they had to be from another property. Extremely disappointed.

    1
    « Don't Waste Your Money! »

    I stayed at this Best Western hotel for one night as my connecting flight did not leave from O'Hare until the next morning. My room was appalling to say the least. There was a huge crack in the bath tile. The exhaust fan was loud. The faucet on the sink was broken. There was mold/mildew in the bathtub area. The linen on the bed was filthy, and the room was not cleaned properly. The room was also very outdated. I expressed my concerns to the front desk clerk who was rude and unresponsive to my concerns. This was definitely one of the worst hotel experiences that I have ever had. In addition, the free coffee machine in the lobby was not working when I checked in or when I checked out. The only positive is that the hotel is close to O'Hare Airport. However, this does not make up for its many, glaring shortcomes. Don't waste your money staying here!

    4
    « Good Value Near ORD »

    I chose this location due to the Airport convenience and generally Best Western is a nice value for the money. I was not disappointed. The renovations were going on but my room was newly renovated so was like new. And I was not bothered at all by any of the wrk going on. Walking distance to many restaurants (near the All State Stadium and next to that are many dining options. Also the free shuttle to the airport drops you right at the Blue line and you can be downtown in less that 30 minutes for 5 bucks! The staff is great. The fitness center is new and also nice. Only complaint was that the breakfast had no fresh fruit. not even bananas. Will be back next time in Chicago. (WiFi is also fast...microwaves and fridge in room and grocery store is about a 10 minute walk)

    2
    « Third World Outpost »

    My cheap company put us up here during a trade show. They owners are putting some money into the property but it for now it's a depressing, run down mess. The 3rd floor where I stayed does have renovated rooms that are actually pretty good. The halls and lobby are smelly and dirty. The breakfast room is in a shuttered restaurant next door. Food choices are bleak.

    5
    « Clean and comfortable. »

    This hotel had many amenities, especially a super complimentary breakfast. The staff was very friendly and helpful. I even got a call from the front desk a few hours after I checked in to ask if everything was satisfactory. The manager, who I spoke with the morning of my departure, was very nice. I would definitely recommend this hotel.

    4
    « Comfortable Rooms !!!! »

    This was my 2nd visit to best western. Last time it was with frnds and this time with family. All is all a good hotel with comfortable beds and helpful staff. A good complimentary breakfast which usually many hotels are not providing these days. We have some complimentary coffee in room as well as reception and the coffee is good. They have a small market place, were we can buy water, soft drinks and chops and also a Gym, although I never used the gym. Only problem was the receptionist is super busy all time and there would be a huge queue t talk to her. Once I waited in line and then returned and called from room and was answered immediately. Last point the hotel is very close to the airport.

    1
    « Filthy, Unsafe »

    The hotel is filthy, noisy and felt very unsafe. I wouldn't return whether I was travelling alone or with family. In my husbands words "It was so gross" That pretty much sums it up. I wish I had just moved to another hotel but by then we were exhausted from travelling and ready to crash. Even then, we went to a local restaurant just to get out of the hotel at 10pm. I wish I had known, but now at least I can warn others. There is a Holiday Day Inn Express close by, that is likely a better option especially if you are travelling with children.

    5
    « Helpful Staff! »

    Give Robert a raise! We were trying to catch a flight from O'Hare to ATL early in the morning and my girlfriend forgot her phone in the room. Luckily, we called and he managed to get the phone as we made our way back on the provided shuttle bus. Orlando the shuttle driver was quick to pull us into our terminal and not the Shuttle stop. Thanks to them they saved our day! About the room, we stayed on the third floor and the room was very nice, very clean, no complaints. Would definitely consider staying here again!

    3
    « Comfortable bed »

    This hotel is close to the airport and has a shuttle service to and from the airport. The room was clean although the carpet had a big white stain on it. The bed was really comfortable and the stay was good.

    1
    « Worst hotel I've visit! »

    We stayed in this hotel last week. No water for two nights, when I've asked receptionist why, her answer was its not my business. Extremely rude and not professional. The rooms are very old and smelly. Breakfast is not served in the same hotel you need to walk to completely different building. Not very convenient. I'm warning people about the very rude staff.

  • 5
    « I had a great stay at this proerty. they made me feel at home. »

    i had a nice clean room and the amenities were great as usual. good free breakfast too in the morning. i came to town to see the ny rangers play at the united center and i enjoy staying close to the airport. free parking for hotel guests if your staying here and also a free ride to and from the airport if you want to use the shuttle.

    5
    « Spending night near ORD for early AM flight »

    We were being dropped off at the hotel by a Chicago friend. Did not realize the parking lot was being repaved and took awhile before we found the back entrance - lots of roadwork in the area. Hotel itself was conveniently located with shuttle for an early AM flight. Restaurant/bar located adjoining the hotel was great for a relaxing dinner, and quite popular with the locals. Room was quiet, comfortable, and rather large.

    2
    « Worst hotel experience ever! »

    I call in to see if I'm able to check in earlier since I've flown to Chicago at an earlier time and I'm beyond exhausted. I call around 5am today 10/3/15 to find out they have only one king bed for a room when I specifically made the reservation a week ago and asked for two beds. I'm told I would have to call later to see if they have two beds avail. I get to the hotel to see their water is not working from 12PM-3PM and on top of that when I get to my room 334, the A/C isn't working and there isn't a way to control the temp. I call the front desk in which I speak with Vanessa, the manager who tells me they will send a maintenance guy over. 30 mins go by and he never showed up. I come down pissed off to speak with her and she said that he was busy. In my mind, if he is busy, why didn't you just call me and let me know to follow up. She didn't apologize nor say sorry. I had previously asked to be given a different room and the manager told me they don't know the conditions of the A/Cs at their rooms. (Well, start keeping track now! Improve your customer service and take initiative!) So I waited close to an hour overall to get a room with working a/c that I can control as I wanted to take a nap, but couldn't due to the wait. Avoid this hotel at all cost! The breakfast is great, but this place lacks caringness, customer service and much more.

    5
    « Another enjoyable night at Best Western at O'Hare »

    Fantastic night spent at Best Western at O'Hare - after a late arrival due to a 3 hour delay in the departure of our flight from London,it was a pleasure to arrive and be promptly collected by the hotel shuttle, greeted by the friendly receptionist and then assisted with our luggage (unasked) by the shuttle driver to our lovely room. After a shower and night's sleep in the wonderfully comfortable bed ,we had a free breakfast and were ready for our onward flight to Orlando.

    1
    « Worst hotel experience ever »

    Few things went right - the bed was nice, and the proximity to the concert arena and the bar next door rounded out the only good things I can say about this place. I tried to find more, but couldn't. We reserved a king suite with an in-suite hot tub. Upon arrival we were told we couldn't have the room because they were all under renovation. No prior notice or opportunity to cancel. So, we were down-graded with no apology or attempt to "make it right". To add insult to injury, we discovered early Saturday morning (approx. 7:30) that the renovations were commencing for the day. Impossible to sleep past that rude awakening. It appeared our room had already been renovated, but they may have not completed the job . The desk chair was very worn and stitching torn. The water pressure was practically non-existent - worst shower ever in a hotel. I would advise against staying here, or at the very least call ahead to make sure you get the room you want and get the status of the renovations.

 

Getting to the hotel ...

All directions
·From: O'Hare Airport. We are located right at O'Hare Airport, one mile from the terminals. Exit airport, I-190 East. Exit Mannheim Road North, Route 45. Go north on Mannheim Road to second stoplight, Higgins Road, Route 72. Left onto Higgins, right into parking lot. The BEST WESTERN at O'Hare hotel is on the northwest corner of Mannheim and Higgins Rd, Routes 45 and 72. Please note: If picking up rental vehicle, please ask for directions from where your rental car company is located. ·From: Downtown Chicago. Take I-90/94 West (northwest). Expressway will split. Follow I-90 towards Rockford/O'Hare Airport. Follow all signs to O'Hare airport, take airport exit, I-190 West. Take Mannheim Road ...

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