BEST WESTERN Hotel Mill River Manor,  Rockville Centre

4.0/5  - based on 525 guest reviews.
173 Sunrise Highway, 11570-4705, Rockville Centre, United States - See map
+1 516 678 1300 +1 516 414 4446

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Outdoor parking
    Outdoor parking
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 527 traveler reviews
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Discover this full-service Rockville Centre, New York hotel providing convenient access to the Belmont Racetrack, the Cradle of Aviation and Hofstra University. Situated on Long Island, just a few minutes from Manhattan, the BEST WESTERN Mill River Manor is a full service hotel featuring friendly customer service and a convenient centralized location. This Rockville Centre hotel features easy access to a variety of local businesses and attractions including Jones Beach, the Tommy Hilfiger Amphitheatre and the Old Westbury Gardens. Guests staying at this New York hotel will find spacious, well-appointed guest rooms featuring cable satellite television with HBO® and high-speed Internet access. The BEST WESTERN Mill River Manor offers a variety of full-service amenities including an outdoor swimming pool, fitness center and guest laundry. Corporate travelers will appreciate the hotel's full-service business center, ballroom and meeting facilities. The hotel also offers full catering services for events. Hotel guests will enjoy the onsite cocktail lounge-perfect for grabbing a drink with friends. Guests staying at the BEST WESTERN Mill River Manor will be close to a variety of outdoor activities including hiking, horseback riding, sailing, fishing and golf. This Nassau County hotel is just five miles away from beautiful beaches and seven miles from the Belmont Race Track. Hotel guests can visit Manhattan, just 30 miles away to see key attractions such as the Bronx Zoo, Madison Square Garden, Radio City Music Hall and the Statue of Liberty. The hotel also offers convenient access to Nassau Coliseum, the Hempstead Lake State Park, the Tennis Center-home of the US Open in Queens and Hofstra University. The friendly, helpful staff at the BEST WESTERN Mill River Manor is ready to ensure a fun-filled memorable stay in Rockville Centre. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 527 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
242
Verygood
 
166
Medium
 
76
Poor
 
26
Horrible
 
17
Business Business 119
Couples Couples 69
Family Family 193
Friends getaway Friends getaway 59
Solo travel Solo travel 49
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Mill River Manor,Rockville Centre
  • 2
    « GREAT front desk staff, but awful stay »

    There were very few positives about this hotel. The front desk staff were incredibly helpful and sweet, the free WiFi was rock-solid, and the room was clean. Everything else was subpar. The bed was horribly uncomfortable, so much so that my back and legs ached by the third morning. The breakfast was mediocre and set up in a way that caused crowding and awkwardness. Given that the hotel is across from the railroad station, you would think that trains would be the noisiest aspect of our stay...but no. The housekeeping carts made a huge clatter on the sidewalks outside the room early in the morning, housekeeping staff called loudly to one another outside rooms, and a group of partiers were screaming at one another most of Thanksgiving night. It may be the noisiest place I've ever stayed. The hotel itself is clearly an old motel that was renovated; I know it's New York, but the $153/night charged seemed excessive under the circumstances. I can't say enough good about the front desk staff, though. They really went out of their way to address issues with our reservation and other problems. I wish that were enough to make up for the rest.

    4
    « Great stay »

    Had a wonderful Visit. Restaurant was excellent. Breakfast was delicious. Room comfortable a little small. Breakfast should be till 11am. Stay overall i give a 4 Stars. I would stay here again if i come visit again, maybe the weather will be nicer and we can use the pool.

    5
    « Great service and rooms! »

    We received a free upgrade to a suite since we had my wife, grown son and daughter together. Space was great, the front desk was so helpful and we had a great stay! Thanks for making our stay so great.

    5
    « BEST WESTERN »

    Our family, actually many families, stayed here on 9/29 & 9/30/16. The service we received was second to none! It was Linda Oliverie that was exceptional! She is truly great at her job, a very real people person! Everyone was wonderful to us, even when we had to be told to tone it down! We were there to celebrate our son's wedding...and we got a little rowdy! We, and many others, just loved this place! So welcoming, and informative about the area! We definitely recommend this place, and LINDA!

    3
    « It was OK for a night. »

    Needed a place near my high school reunion. This place was adequate. Needs updating. Bathroom was tiny. At least it was clean. Also, the rooms are not interior, so security might be an issue, although it wasn't for me.

    5
    « Thank you best Western for the wonderful visit I had this time »

    Once again I am visiting and staying at the best Western I deeply want to thank best Western corporation for having and keeping such a wonderful and attentive Staff it brings me great joy to see Linda and Andrew as they have made my stay extremely comfortable thanks again keep up the good work you guys are awesome!

    4
    « Nice comfortable short overnight stay. »

    Nice clean hotel. Room equipped with clean linen, towels etc. Room temperature was working properly. Wonderful hot breakfast. Very nice front desk clerks. Close proximity to surround stores and strip malls. Fridge, microwave and coffee maker included in the room. Price was a little steep but maybe not for New York especially on a Friday night which was $145+ taxes. Included hot breakfast so I believe it was a good deal.

    5
    « Good Value and good location »

    Hotel good but survey way to long! They should shorten survey to couple of key areas Location is near JFK stayed there because had very early flight Sorry I started the survey it took way to long to complete

    4
    « Friendly and helpful staff »

    Every person at this hotel is great but one person stands out among the rest. Linda Olivieri, the Director of Sales, is top notch. This is my fourth time staying here in the past year and she has always tried to accommodate my needs. Her friendliness and helpfulness is always appreciated. Location of this hotel is another reason why I choose Best Western in RVC. It is walking distance to train, shops, restaurants, movies etc.

    5
    « Good value choice for the area »

    Friendly staff, nice property, good variety breakfast, clean rooms. Perfect for staying and near ground transportation. If you are sensitive to sound when sleeping, trains and planes might create some room noise but not a problem for me. Good value for the area. Would come again for sure.

  • 4
    « Good deal for your money »

    For the last several years I have been staying at the Best Western Mills River Manor when traveling to Long Island. It is not a luxury hotel, but neither is there a luxury price. The rooms are clean, the hotel staff is helpful and knowledgeable about the area. In the past several years I have been staying here I have never had a complaint about this place. At first I was looking for a cheap place that was not a no-tell hotel. Now I rely on the Best Western Mill River Manor whenever I go to that area or to New York City. Parking is free at the hotel and there is a free breakfast every morning. Although this hotel is not in New York City, the hotel is 1/2 block from the Long Island Railroad which would take you right into midtown Manhattan for a 45 minute ride. I recently booked a block of rooms at the hotel for an event I was having at another location. The woman I dealt with, Linda, could not have been more helpful. She was always available for questions and gave me a good group rate.

    4
    « Very good »

    Nice and clean!!!. It's located next to the train, great condition and the service was excellent. Very good breakfast included, many good bars and restaurants next to the hotel. VERY Good place to stay.

    4
    « Class Reunion »

    On September 24th our 50th class reunion banquet took place at the Best Western Mill River Manor. Knowing we would need a block of rooms to accommodate all our out of town guest I contacted Linda Olivieri, Director of Sales. From the moment I spoke to her I was at ease knowing that she was going to take care of blocking off our rooms, obtaining a special rate, giving me all the necessary information my classmates would need to make their reservation. Upon request she sent me a list of classmates that had booked a room. This gave me an actual account of who were to get gift baskets. Dealing with Linda and the entire staff was a breeze. Thank you for a great experience. As for the rooms, not one complaint came across to me. Our banquet was held in the hotel at the Gramercy Ballroom, the food was very good, service and décor outstanding I highly recommend the facility. Jeff Boltz, Banquet Manager made sure the evening went without a hitch.

    5
    « A Great Hotel Experience »

    After a fantastic experience during an extended business trip last year, I came back to the Best Western in Mill River Manor for because of the superior service I constantly receive here. The staff, Linda, Andrew and their coworkers, are always ready with a welcoming smile, and friendly service. I have not, in the accumulated months I have stayed at this hotel, had a negative experience. They always make you feel like a welcomed guest. I will continue to stay here anytime my business brings me back to New York.

    3
    « Still mediocre »

    This is now, for all practical purposes a welfare hotel. Whole families living there. I completely understand and sympathize with their plight, but I should not be duped into believing that this is a prime hotel when it is not. Noisy air conditioning and TINY room...I will not return.

    1
    « No indoor hallways »

    Very nice staff, but deceptive website photos! Smelly room and doors open outside!!! quite scary as I had no idea it was a hotel like that! and I had never been to one of those. Also I was there with my 10 year old daughter, last minute booking going to JFK to pick up family and head back to MD. I could not sleep all night, left at the crack of dawn. Will never ever book a Best Western ever again!

    5
    « It's all about service »

    We found this hotel when displaced by Hurricane Sandy four years ago, and were very impressed by the way this hotel is run from top to bottom. very well run from mgmt to desk staff,housekeeping and maintenence. Since then we moved out of the way of the water in Florida but our whole family is still in NY, so this is our first choice.. Linda at the front desk is the best and Alan, the branch mgr. is very good at what he does. We always leave happy.

    4
    « Convenient, Friendly Staff, Great Location »

    Close to the LIRR wihtin walking distance. Plenty of shops around, also has a restaurant. Convenient to many locations in the area. I was on business and this was the best place to stay. Hotel could use some facelift

    1
    « Cockroaches »

    Disgusting- Cockroaches in my room, I would never stay here, The room should never have any bugs, this is a total nightmare for any guest to arrive and then find any bugs in your room, who wants to now take all your personal belongings and place them in a large garbage bag then take them to a laundry mat to clean so that you don't take any bugs back to your home!!!!

    5
    « LINDA OLIVIERI MAKES THIS HOTEL!!! »

    Am in NY on business at least four times a year, Obviously, I have a choice of many different hotels, but I constantly return to this one because of the service provided by Ms. Linda Olivieri. Her overall supervision insures that I get what iI need without asking. The onsite restaurant is a good, Italian restuarant and the equal of many of those in the immediate vicinity of the hotel.

  • 5
    « Super-helpful! »

    Linda of Group Sales helped with bookings for my son's wedding. She was incredibly helpful and accommodating of special requests and modifications of reservations, and the front desk staff was unfailingly welcoming and competent at keeping and handing out the many misc. things we needed to give to one another. She recommended All--Island Taxi for vans to venue, and they were prompt and clean--what more could we want? Rooms were just right, and the RR station across the street made coming and going into the city a breeze. By all means let this hotel make your stay in the RVC area hassle-free.

    5
    « Great Stay »

    Enjoyed my stay at this Best Western. Staff was very friendly, housekeeping did a great job, and the room was nice and comfortable. We enjoyed our breakfast, and the location was great for us. We plan to stay with them again when we visit that part of New York in the future.

    5
    « Best Manager Linda Olivieri »

    We had great experience staying at this hotel, the staff are very friendly I met the manager Linda Olivieri and she is very accomodating she made sure that our stay will be as comfortable as could be, the place is very convenient to good restaurants, train station, shopping etc.

    5
    « best western »

    great stay hotel staff very good rooms clean bed comfortable.guest checking out make noise outside of the rooms balconies in the morning on weekends.parking is a little tight if you get there late night but overall good time close to many resturants walking distance about 15 different ones from mexican to susuhi safe area.

    4
    « overall experience »

    Clean rooms, great location.A bit pricy mid week considering no room service.There are resturants that will deliver to room.there is a restaurant in hotel itself quite reasonable and good.The matress in this room was in need of replacement although, I have stayed here quite a few times and never had this problem

    5
    « Great Place to Stay & Close to Train »

    The stay at this Best Western was quite comfortable and conveniently located to the train, good restaurants, & other shopping! It was easy to get to the City from the train each day. My family and I enjoyed the stay there overall.

    3
    « Small Motel- Pleasant Staff- Free Parking »

    It's a small motel. There is a Small swimming pool. Rooms are spacious and parking is free. Staff is very pleasant and breakfast is average (Muffins, toast, Milk, Coffee, Tea, Waffles, scrambled eggs).

    5
    « Great Customer service »

    this was a friends trip out to Jones Beach. Last year we just happened upon the Best Western Mill River Manor. We had such a great time there we booked again. I worked with Linda Olivieri as we were coming to stay 2 nights with a group of about 8-10 and needed multiple rooms. They were very accommodating and wonderful to work with, I had only spoken to Linda on the phone but she somehow knew it was me and introduced herself. Sree at the front desk was amazing and they both made us feel like old friends. Will definitely stay here again when we return to our concert in Jones Beach. Everyone was great...The breakfast is amazing..not just your standard continental breakfast. The pool, and pool area is clean and happened to be empty this stay. Thank You Linda & Sree!!! the rooms are clean and the beds very comfortable. Angela

    5
    « US Open 2016 »

    Linda from front desk made our check in easy and gave us options at check in. Also helped with train schedule to get to the city. Breakfast was excellent. The room is very clean. I will always stay at this best western

    5
    « A great find »

    This hotel was a good find! It was clean, comfortable bed, decent breakfast, great location. Plenty of good restaurants nearby. Close access to trains into the city, and we felt safe as we walked out in the early evening. Yes I'd recommend this hotel .

  • 4
    « Last minute reservation, just the job »

    Good value motel style/ hotel about 25 minutes from JFK. Clean surroundings and, although basic, comfortable accommodation and good friendly service. Free wifi, that came in very handy when trying to sort out flight reservations. Breakfast is adequate, waffle machine, cereal, etc. Very conveniently located next to train station, you can catch a train to Penn Station in Manhattan, approx transit time 40 mins.

    5
    « a place where they know my name »

    i havent been here in a few months but andrew and linda remembered me right away. It's nice when you can immediately feel comfortable walking into a place. i also met Justina sky and sree this time and they were very pleasant as well. this is definitely my go to hotel and i will be back. the location and the rooms are great and the wifi is much improved. also if you need anything the managers linda and andrew will make it happen

    5
    « Satisfaction guaranteed »

    We have stayed at various hotels in the area and this Best Western definitely provides very good services and price value for the area. The staff is very personable and knowledgeable of activities in the area. They are always very willing to help to make your stay most enjoyable. Price, service and quality-can't ask for anything more.

    4
    « My Son & I »

    We stayed here because we have a friend that lives in Rockville Centre and it ended up being a very good decision. The hotel is just steps away from the Long Island Railroad, which is a 25 minute ride to Penn Station. This is my new goto hotel on Long Island. The property is clean and the service was good. The area is safe and there are plenty of nearby restaurants open late for food and drinks.

    4
    « Good enough »

    We needed a place to stay for one night to attend a wedding. For our purposes, this place was just fine. It was clean, parking was accessible, there was a fridge, bathroom was clean, bed comfortable. For a place to crash in the area, this was good enough. Don't forget to ask for a military discount if you an entitled! They have one!

    4
    « Clean and comfortable »

    Older hotel with clean, comfortable updated rooms. We stayed for a wedding with a group and they were great. My kids enjoyed the included breakfast. The location is fabulous being so close to the LIRR. No complaints at all.

    3
    « Average & Overpriced »

    The employees overall were very pleasant it was just the guy in the kitchen at breakfast that turned me off by acting like we were getting in his way while he was on the clock.???? The bathroom shower drains need to be adjusted and you need to reinforce to people that smoking is not allowed in public areas. My room was by the door and each time I came out someone was smoking right in my face. Also a group of girls sat right in front of the entrance to the elevator talking and smoking...seriously???

    2
    « Needs Updates, Plumbing Issues »

    Six of us stayed at this hotel for a wedding block of rooms. We arrived and it was more of a motel style, very run down on the outside, Small rooms, sink took forever to drain. If you are not particular about your short stays, this is fine.

    5
    « We keep coming back »

    Thank you to the staff the wonderful breakfast spread. My kids love love love the Belgian waffles. We stay every summer and enjoy the pool. From the reservation to check out every one is so helpful and friendly. Lots of things around the hotel so you don't feel isolated; The pool makes you feel very private and fun. Every year my kids make new friends. Thank you Linda Oliviera for always having friendly conversation. We will keep coming back.. I ask my kids if they want to try a new place they always say no we like it here. and we are building memories.

    5
    « Always Feels like Home »

    We have been staying at the Rockville Center Location for at least 5 years. We have always had excellent customer service and reasonable rates.....After Hurricane Sandy a few years ago, things were a little crowded and not great at times, but we managed to get through it with the cooperation of a very professional and friendly staff. The recent renovations have surely made the quality of this hotel wonderful!

  • 3
    « Don't go to the restaurant here! »

    We ate at the restaurant but didn't stay at the hotel. The food was terrible! Rockville Centre has LOTS of excellent restaurants just a few blocks from the hotel. Just cross Sunrise Hwy. and turn left. On Park Ave. & a bit further on Sunrise there are many really good restaurants.

    2
    « Not a good stay. »

    Bathtub was clogged. Did not know it would be since the bathroom looked remodeled. When it came time for my shower, I was standing in 3 inches of water that included my filth and the many people's that stayed in that room before me. If they cleaned their bathrooms they would know it was clogged, but i guess they don't clean them properly. The bed was comfortable and the sheets seemed clean. The curtains were not clean and the flooring (laminate wood imitation) was not clean. The area was a bit shady and the breakfast not the best. Did not see an elevator, so it it inconvenient for the handicapped.

    3
    « Its just average »

    During my stay the noise from the street did not allow for a comfortable stay. There is a small hallway on the first floor to get on the elevator and it smells of urine. The bed was very uncomfortable and the breakfast was mediocre. It was not the best nor the worst hotel stay I've ever had.

    4
    « Great host hotel for HS reunion »

    This hotel did a great job with coordinating event and hotel rooms for large group for our HS Reunion. Event was fun and all had plenty of space to connect and catch up. Facilities were reasonable and staff was great.

    5
    « Awesome place to stay »

    The staff is very friendly and helpful. This hotel is very clean and quiet. The rooms are beautiful and very up to date. For the price it is well worth it. The train to the city is also very close in walking distance. .

    5
    « Professional and a pleasure to work with »

    I just booked a one night stay for my family coming from out of town. I spoke with Linda Oliverri who was not only polite and professional but went above and beyond to assist me. She not only answered all my (many) questions but even went so far as to book a car service for them upon checkout and even offer alternate modes of transportation. Truly a delight to speak with her. I highly recommend!

    4
    « First Night in NY »

    Very pleasant stay Friendly and positive people with warm welcome Bed was comfortable Location is amazing walking distance to all the nice restaurants, supermarkets and bars and spas Little noisy and smelly outside the rooms but overall experience is amazing.

    4
    « Good place for staying »

    It is a nice place for staying for one night especially after arriving in New York in the evening. It offers either a nice accommodation or good service during staying. Both parking and breakfast there are okay for me, although the place is a little far from the JFK airport.

    3
    « Eh.... »

    Visited here for work. Picked this location as it was close by to our work location. Motel is newer and is in pretty good condition. For whatever reason, hotel/motel rooms AC units don't work well. I had it cranked all the way cold and still wasn't great. unit only would turn on when it wanted to. one would think if it was max cold it would about always be on until its a freezer in the room. it wasn't. hotel location is ok. Building is located right ON a main road (Sunrise Highway). Heavy traffic all night long. room I had was close to the street so not sure if it would be much quieter further into the hotel away from the street... but the backside then had the railroad. Building is located in a good neighborhood with plenty of resturants and bars to explore.

    3
    « A bed for the night! »

    Needed a room quick and the best western was the only place available . They overbooked the rooms I guess, we booked for two beds and receive one. We are a family of four, so they gave us a rollout bed. The rollout was very uncomfortable and it barely fit in the room. The room was very very basic. Bottom line it's a bed with a roof over your head.

  • 3
    « Excellent Location, Uninspired Room.... »

    The lobby of the hotel was beautiful, however, the room was mediocre at best. This hotel received the best ratings out of all of the hotels in the surrounding area. It was for that reason I booked. I also loved the fact that it was so close to town- Rockville Centre restaurants and bars within walking distance (blocks away).

    4
    « 2nd stay - will return »

    Family of 4 with two young kids. Stayed for 3 nights. Rooms were clean and comfortable. It was extremely warm outside but inside AC kept things cool. Outdoor pool was clean and well needed. Will return.

    5
    « We always stay here »

    We have stayed here all the time for the past five years and they have met all expectations all the time. The location couldn't be better. Surrounded by Restaurant and business and easy access to get around. The staff is great from housekeeping to front desk. Everyone is helpful especially Linda and Andrew at the front desk.

    5
    « Wedding Weekend »

    Thank you to Linda at the Best Western for taking such great care of me and my family! She was simply amazing! She was there every step of the way and made sure everything was perfect! She answered my 100s of emails and phone calls and made sure we were satisfied! She's the best! We also had our rehearsal dinner at Cala di Mare and it was fabulous as well! Thank you!

    5
    « Wonderful, Convenient, Extraordinary »

    I stayed here for a friend's wedding and these hotel operators truly stepped it up. It's my first time at a Best Western and they made me a believer. This hotel is tucked away in the middle of urban flare, but you can hardly believe. I couldn't believe we were in the outskirts of NYC. The lobby is very spacious, inviting and professionally decorated. There is cold lemon water, hot water and coffee available nearly the whole day. The front desk staff were very helpful and easy to speak to. The hotel offer's your traditional continental breakfast. Absolutely no gripes there at all. The property offers a pretty good gym to boot. You have a treadmill, stationary bike, and elliptical. In addition, they have one of those all in one machines where you can work your chest, legs, arms etc. This is more than sufficient to do the job and then some. The rooms are very clean and comfortable. My room had a flat screen on the wall, a small desk and a love seat. The room fit the bill! This property also has a very nice sized pool for boot. This property will meet your expectations and may even surpass them.

    4
    « Convenient to NYC »

    I had a very comfortable stay that made it easy to hop on the LIRR and get into the City in a half-hour, at a much better rate than within Manhattan itself. With a clean, comfortable bed, Internet, and breakfast - that's all I needed.

    5
    « Great stay »

    Had an overnight getaway/ mental health day. The hotel staff was so sweet and knowledgeable on the area and the hotel amenities. I asked where and what floor I wanted to be placed on which was nice since there was a sweet sixteen going on and what seemed to be a contractor show in the hotel. I was placed on a quiet floor away from everything. The room set up was great, bed comfortable and fit for this Queen. Will go back again

    5
    « Convenient & Comfortable »

    Our group enjoyed our stay. Loved the outside hallways, good size of rooms, complimentary breakfast and great service! Nice neighborhood convenient to shops and restaurants, and we took the Long Island train into the city several times. The train stop is right near the hotel. I would definitely come back here again!

    3
    « Not bad, not great »

    As the hotels where I usually stay in the area were booked and I had to wait till the last minute to book my hotel room each night (having to do with the project I'm working on and how long it ends up taking), I stayed here two nights. It is really a motel, which I don't like so much -- it is less secure, IMO, than a hotel. That said, both rooms were clean and comfortable and the staff was very nice. Parking is free but it's a bit of a hassle, as the lot is very small. Restaurant food was very good. There are also many restaurants within walking distance. The location of this hotel is very noisy--it's on a major road and near tracks for commuter rail. Ask for a room near the middle -- the staff was very accommodating.

    5
    « Clergy Convocation »

    This is a very convenient motel. The staff is great breakfast is excellent and it is walking distance to lots of great restaurants and the Long Island railroad. I can't wait for my next visit! Had a super time!

  • 5
    « Good Place to Stay »

    This was the second time I stayed here. The rates are great as compared to the others nearby, and the location is another plus. Also, the front desk staff is very helpful. Especially, Linda and Andrew went out of their way to help us with anything we needed.

    5
    « The best Western is a great place »

    House keeping was so nice and the staff Andrew and Linda was amazing they really make you feel welcomed they really know how to make your stay pleasant my I recommend all who loves NY but hates the rude people stay at the best Western they're really sweet and amazing especially Linda And Andrew they are really caring people and they really make the hotel feel at home I really enjoyed the Best Western I really recommend alot of different people to stay at the hotel because you'll love your stay it's an amazing hotel.

    4
    « Wonderful service, dated room. »

    The staff were stellar - Linda and Andrew were extremely helpful and attentive. They called cabs for me, recommended restaurants, and always inquired about my stay. The room was clean, but is very dated. Needs a refresh.

    5
    « Very pleased to return. Will do it again in 2017. »

    Please recognize Linda, the concierge, for her outstanding service, manner and demeanor to all guests, She was attentive to all my needs and special requests, e.g. a rubber bathtub mat. Because of her service last year, I returned this year, 2016, and plan to come in 2017 as well. By the way, my age is 90, so far.

    3
    « Saturday night stay »

    I wanted a reasonably priced place to stay that was both comfortable and safe. This Best Western is located right off the highway and within walking distance to several eateries. Their breakfast buffet has the typical offering as motels in this area.

    2
    « Awful »

    Nothing more to say. Awful. Unsafe. Rude staff. Poorly maintained. Would not recommend to my worst enemy. Did I say rude staff???????????? I will never stay here again. Time to shut it down. Just got totally blown off by the manager, can't even speak to me. Heavy police presence at check in made it seem very unsafe in the area. Hotel staff not concerned police are on the property. Restaurant is not opened during dinner hours. The first part of this review was written 15 minutes after check in, the rest of this review is from the next day. Rooms are clean, but dated. Common areas, especially the conference rooms, were in need of a deep, deep clean. Staff this morning were much more friendly and helpful. I am upping the review rating a bit, but all of the rudeness and turmoil at checkin still leaves me with a bad taste in my mouth.

    5
    « Had a blast! »

    First of all, this hotel is super convenient. The train is literally in the back yard.....the amount of bars, restaurants, and shopping within walking distance is a big plus. Rooms were clean and spacious. The front desk staff rocked. Especially Andrew and Linda. They made our stay in Rockville Center super easy and hassle free. We were able to relax and enjoy seeing our friends from Ireland without any worries. We would definitely book with this hotel again in the future!

    5
    « Great Place »

    This hotel is great. Location and staff are awesome. Linda and Andrew were so helpful with directions and everything that I needed. Rooms are clean. Hotel is a short walk from train station. Plenty of restaurants in town. Will be back when I'm in the area.

    5
    « Enhance your New York Experience »

    Staying in Manhattan can be pricey but staying at this location will give you a fair price point during your New York experience. You will appreciate this location when you are done with the crowd and noise. Please embrace Long Island by becoming familiar with RVC

    4
    « My Home Away From Home »

    We always prefer a Best Western Hotel whenever we travel because Best Western makes us feel right at home. It's always convenient to where we need to go as far as shopping is concerned. Like we said, " It's our home away from home."

  • 5
    « Service,thanks too Linda,Andrew,and Sree...all have great exerience »

    rooms always clean...location a plus!!staff friendly ,If you need a last minute reservation NO PROBLEM!!! Again can't say how nice is dealing with Linda,Andrew, Sree ....Parking is always important too us A+...thanks too everyone

    3
    « disappointing »

    Disappointing stay with too many problems, but overall we stayed because of the town's location and it was too much trouble to move. Also, politeness of staff was the plus. Location by Sunrise Hway so request an inside room. Free breakfast was nice. Ask for better pillows..hope you get them

    5
    « Home Away From Home for nearly two weeks... »

    Linda, Sree, and the entire BW staff were welcoming, friendly, and sincere. My wife and I had to travel to NY for a major surgery. We stayed for nearly two weeks, and can say that they made us feel right at home for our entire stay. The hotel was clean, affordable, and there were tons of great restaurants nearby. Plus, NYC was very accessible (35 minute train ride). The staff checked in regularly to see if there was any way they could help. This hotel is an excellent option if you will be staying in the area.

    4
    « Good »

    The staff were all very friendly & helpful, the location was great for food, shopping and the train. The restaurant was excellent and the rooms were clean. I would recommend this hotel and will be back next time I come to town.

    4
    « Great Value »

    Very clean and posh rooms. Looks like a motel from outside. Great service experience. Great value for the money. Parking is extremely tight. Vehicles are likely to get dinged and scratched. I will definitely stay there again if needed.

    3
    « ok »

    It was ok for the price & breakfast was ok. Breakfast was the same every day & the muffins were not baked all the way through. But overall it was an ok stay. The noise was a little high & it seemed a little "shady" at night. There was a security guard on duty but did not react right away to a drunk patron who was keeping everyone awake at 3am.

    4
    « comfortable »

    The hotel location is very nice and there was a lot of amenities in the area. The hotel was clean I just don't like hotels that you walk of the street into the room. Other than that it was a very nice stay. The breakfast was fresh and appetitising.

    5
    « wonderful »

    it's always a pleasure to stay at the Mill river manor. the hotel is surrounded by great restaurants and transportation.Linda is such a delight. she's very welcoming, helpful,and easy going. Linda is someone you will always remember. Andrew, the manager is also a great guy. hospitality is a 100%

    5
    « A pleasurable stay as always! »

    I recently stayed at Mill River for the 3rd time, and as always, the treatment I received was what I have come to expect! The front desk staff is friendly and always willing to address any questions you may have. Linda is amazing! She is always happy to see returning guests and greets you with the familiarity of family. The rooms are always clean and comfortable, and the complimentary breakfast is top notch! I look forward to returning in the fall when I return my daughter to college!

    4
    « Kept Public Health Happy »

    We were in town for a family funeral. So strictly speaking it wasn't an easy time emotionally. However, i will say the room was pristine (believe me, my husband, Mr. Public Health dust swabbed every fixture, checked every faucet, and even stuck his head in the mini fridge to check if it had the funny smell- which it didn't). Cleanliness gets 5 stars. There would have been 5 stars in this review if it hadn't been for one thing. Our phone in the room had a dial tone, but none of the buttons worked. So when we tried to call down to get the wifi password there was no way to. We figured no big deal- we'll use our cell phone. there was no answer. then by the 3rd time of calling, the phone was picked up and then immediately hung up. We were kind of Mifted with the lack of customer service there. But hey. the sheets were bleached and clean.

  • 4
    « WEEKEDN TRIP »

    the room was clean and up to date staff was very helpful the breakfast was not that good muffins and biscuits were extremely hard and stale they were old but the overall stay was good unfortunately the trains run behind the hotel but other than that everything else was pleasant

    5
    « Will stay here again! »

    The staff is very welcoming and loved that Linda remembered us from our trip in August. The location is great, near the train station and excellent restaurants and shopping are within easy walking distance. The room was clean and comfortable and the breakfast is a nice complementary bonus. This hotel is a good place to stay when visiting Molloy and we will be back.

    5
    « pleasant stay »

    This hotel was well worth the money paid. It is in an ideal location, clean rooms, good value and pleasant and knowledgeable staff. They are always very willing to assure our comfort. The breakfast that is complimentary is beyond expectations - offering something for everyone without restrictions. We look forward to our return in August.

    2
    « If you like noise---this IS the place for you! »

    Nice hotel and staff. Decent location. However, the street noise and the surrounding area made it almost impossible to sleep. If you are a light sleeper, ear plugs, noise machines, and pillows over your head will NOT help!

    5
    « Awesome staff!!! Especially Linda O. »

    i had a great experience staying at the best western. The hotel was clean and the staff was great especially Linda O. I would definitely recommend this hotel and the location is great!!!!! Thanks Linda!!!!!!

    5
    « Best Western Mill River Manor »

    Mill River Manor is a great place to stay. A great location. Railroad station in Rockville Centre is right next door. Easy connection to NYC. Long Beach is 20 minutes away. Rockville Centre has many good restaurants, bars, and shopping.

    4
    « Helpful Employees »

    I was tasked with getting an employee a room in the area. The Sales Department,Linda locked my employee in with a great rate and no issues. She was very helpful and made sure I had all documentations needed so when the employee went to check- in there wouldn't be issues. I would definitely use this company again. Thank you for all of your help!!

    4
    « Nice hotel, comfortable stay »

    We had to stay out one night because we were refinishing our floors. We were happy to find this Best Western in Rockville Center. The manager, Andrew, was very accommodating of our needs for a quiet room. The room was very clean, the bed very comfortable, shower great, fridge new and of good size, microwave, coffee pot stocked with the usual. The pillows could be better but this is the only thing that merits improvement. The breakfast was very good, with waffles, eggs, sausage, fruits, etc. The only thing missing was bagels. This struck us as strange. Bagels are a staple in NY. We find bagels in hotels all the way to the south along the east coast. But overall, plenty to eat. Hotel is located near restaurants. The International Cafe is excellent and only two blocks away. The hotel has its own restaurant, but it wasn't open when we stayed there. Breakfast was in the restaurant. The hotel is also sandwiched between streets, one of which has lots of traffic. But the noise wasn't bad in the third floor, mid courtyard. We had a nice, comfortable night. We wonder if the hotel thought of minimizing traffic noise by enclosing the walkways that wrap around the courtyard.

    5
    « Amazing Customer Service!! »

    My room was immaculate and had everything I needed: microwave, fridge,coffee etc. But the best part of my stay was the staff - Especially Linda Olivieri. I didn't know the area at all and she directed me to everything I needed. She was genuinely concerned with all my needs and followed-up with me the next day to make sure there wasn't anything more I needed. I travel for business all the time and have never experienced this amount of attention. I won't stay anywhere else when I visit the Long Island area!

    5
    « Best feeling of being home »

    I travel to Long Island at least four times each year. I have countless choices of where I can stay, yet each time I come I stay at the Mill River Manor because of the way they welcome me. No matter what my request, Ms. Olivieri makes it happen. If I am arriving late in the day, she makes a reservation for me at the Cala di Mari restaurant located in the hotel. If I am arriving early, she makes arrangement for me to sign in and get my room as soon as I arrive. She is the reason that I will be returning to Mill River on my next visit, and, hopefully many more times after that.

  • 4
    « Very Clean and Well-Kept Budget Hotel/Motel »

    Pros: Cleanliness, well-kept appearance. Just because it's not a 4/5 star hotel doesn't mean that it can't be clean. Cons: Outside entrance... Like a motel, but multi-level. They need to move the coat rack away from the bathroom sink, and re-locate it by the entrance door. It made the bathroom area feel very crowded with clothes there. There is an commuter train rail that runs right next to the hotel. I didn't hear it at night, but my wife did a little. Very good for a 2.5 star hotel/motel. Very clean and well-kept, with some room nice updates. Staff was very polite and professional. The continental breakfast was good, and in a room that is also used as a very nice italian restaurant in the evening, so setting was considerably nicer than your typical 3-star continental breakfast area. Would definitely stay here again. Great value for the facility.

    5
    « Great price, awesome staff »

    I'm actually from South Jersey but I needed a place for my workers to stay while they worked on a project in New York. They stayed here during the week for a little longer than a month. Since this was an extended stay I ended up working with Linda Olivieri in the sales dept. She was amazing. She gave us a great deal. I had to email her on a daily basis (we booked room day by day since we can't work in rain) and she always responded to me and was a pleasure to speak with. I often book hotels in the tri-state area for work and this has been my best experience so far. My workers said the hotel was clean and they were comfortable throughout their stay. I would definitely book rooms here again.

    4
    « I goofed but the staff made things work! »

    I reserved and paid for the room in advance and booked it for the wrong weekend ... Imagine my surprise when I checked in and they did not have a room. The desk clerk quickly looked up my information and found the reservation for the following weekend --- instead of turning me away she found a room and honored the prepaid rate --- she did that with grace and friendliness. The location of the hotel is excellent and the rooms were clean and comfortable. The bathroom appeared to have recently been renovated and functioned well. Breakfast was okay and FREE. This is an great hotel for the cost and amenities.

    3
    « Best value: excellent staff »

    Very convenient location across from train station. Beds were clean and comfortable. Toaster was broken, so no toast for breakfast. Bathroom floor was dirty. Staff was helpful, considerate, polite. Price was very good, especially for this area.

    4
    « Quick stopover but good value »

    Very clean. Helpful staff. Andrew was very helpful and accommodating. Good central Long Island location. Nice coffee and LIRR very close. Walkable to train. Not cheap but good comparative value. Would stay again if needed.

    5
    « best western »

    The Best!!! Linda, Maria, Jose & the balance of the staff are terrific!!! The room was spotless, the customer service was friendly, professional & the location adjacent to the Long Island Rail Road station is terrific!!!

    4
    « Clean and comfortable for one night »

    My sister and I stayed here one night on a business trip because it was located halfway between destinations and seemed easy to get to and affordable. It was a little difficult navigating the area as out of towners, and once we arrived, found that the parking entrance was blocked off due to an event happening that night. It was difficult finding a parking spot in the designated area, but got lucky on the second pass through and went in to register. I had to go back to car to place a parking tag. The room had an exterior entrance, but was clean and comfortable. It is located right next to the LIRR and so had trains passing by and you could hear cars and trucks on the busy road, but it wasn't so bad that it kept us awake. The beds were comfortable and the bathroom clean. My only complaints would be that the WiFi left a lot to be desired and the maid knocked and entered the room before we were checked out...an hour before check out time. I'm glad we were both dressed!

    4
    « Fab for family of 3! »

    We booked a room with 2 double beds which suited us really well (our child is 6). Room was clean and we had more than enough space for our huge luggages. We got in really late (close to 1am) but the check in was super smooth. Plus point: Golden Reef Diner (3 blocks away) was still open! There's also a pizza place that stays open until 4am. So if you're getting in late, and need something to eat, this place is super convenient.

    3
    « Very noisy hotel. »

    If you like busy street noise, this is the hotel for you. If you are handicap with a wheel chair, it's not for you. The room was too small. The rooms were clean but old smelling. The front desk staff are very friendly. It is in great location of walking to restaurants, boutiques and the train station. The restaurant was fabulous! Not sure why they are attached to this hotel. It would do better standing alone. Did not stay open very late.

    5
    « Very Comfortable and pleasent »

    Excellent staff, helpful and caring clean, and very convenient. I loved it!! The staff behind the counter called taxies for me to get to meeting on time, to fly back home on time, they advised on places to eat . Every day I come back from meeting to a clean room, they made delicious cookies in the afternoon and delicious coffee and cold water were available in lobby all of the time.

  • 5
    « Here for Business »

    My room was always very clean. The Staff are very friendly. Linda and Andrew are the Best. The Restaurant has great food. Lots of good restaurants, bars and Nightlife within walking distance. I would like to say it is a Great place to stay.

    2
    « Too noisy »

    If you want to relax, to read, to watch tv, to sleep without noise, don't stay here. All the other amenities are great, and the price is reasonable, but if I've never been in a noisier hotel. Too bad, because it was close to where I needed to be the next day.

    5
    « This hotel was the greatest experience. »

    This hotel was lovely the staff was excellent Linda and Suraj were so sweet and gave us the most wonderful experience in New York, They went above and beyond with Courtesy and hospitality and made it very pleasant for my family and myself ! Thank you Best Western for a great experience. Linda and Suraj are definitely and asset to the Best Western Corporation. SINCERELY, The Wingate-Neal Family

    5
    « Excellent »

    The management staff (Linda) excelled in customer service and arrangements. Hotel was clean and breakfast was better than the usual continental. Will definitely use them again on a return trip. There were so many amenities close by it was well worth the cost.

    4
    « nice place »

    Nothing special, but nice, clean and comfortable. Good location. Rooms are outside rooms, this does not show on the website. Free breakfast is usual fare, self serve, but certainly adequate. Bar/lounge is comfy with reasonable pricing. Hotel staff is polite and professional.

    4
    « Best Western Mill River Manor »

    Clean hotel everyone very courteous. Linda was extremly helpful with our arrangements. This is our second time staying there. Would recommend visiting there. Good location good restaurants close by. Short trip to Long Beach.

    5
    « Feels like Home »

    Best Western Mill River Manor is not the Omni and to be honest, when you stay there... you realize that the OMNI is not as good as them. They are caring, kind and they offer a good breakfast. Its clean and close to several restaurants. They also are close to the railroad which makes getting into Manhattan less than 35 minutes.

    5
    « Excellent Area / Amazing Staff »

    The location of this Hotel is Perfect. You can walk to anything you desire. With the Train Station directly behind the Hotel, you can access everything else. I stayed there for extended periods over a span of 8 months. The amazing staff made me feel like it was a home away from home. Always Clean and Comfortable! The Hotel is centered amidst a handful of 5 star Restaurants and also plenty of Irish Pubs. I was here for work and it was great to get out at night and explore what the town had to offer.

    5
    « Family Visit »

    the Hotel was conveniently located for my purposes, Rockville Centre is a lovely community with easy walks to restaurants etc. It is located adjacent to the Long Island RR which was very convenient for transportation into the city but a bit noisy in the evening. Was not a disturbance during the night. Staff was very pleasant,. Not one of the better breakfasts that I have had in Best Western and other chains.

    3
    « The Staff gets 5 stars, Hotel is okay »

    The staff at Best Western Mill River Manor was amazing....... Linda and the front desk staff were great. The hotel has outdoor hallways which was a bit tough when going to visit friends in other rooms with the cold weather, and also I had to close the curtains tight since anyone walking past could look into the room. The hotel itself just seemed a bit dated to me. The ice machines were not working on both the 2nd and 4th floors, however the LL machine worked. The rooms have the built in window heating/cooling units, however it was a bit loud and difficult to find a comfortable temperature. The room was clean which is a plus and the location was great. Overall not a bad hotel, just not what I was expecting for the location.

  • 3
    « Average »

    Apparently renovated but did not go far enough, rooms are not up to standard yet and look already old. The staff was friendly and the rooms were clean Parking is free but can be a bit difficult to find a spot and had to park pretty much at the end of the lot if arrived after 11pm Wifi was free but slow - very very slow!! Breakfast was included but limited and uninviting There are better hotels in the area!

    5
    « Winter vacation. »

    This hotel is centrally located near main roads, LIRR, shopping/pharmacy, bars/restaurants and banking. The reception personnel were wonderful in greeting and advising where to find locations in the neighborhood. I stayed there for 5 nights and it was a wonderful experience. In season, there is an outdoor swimming pool. The on site bar/restaurant was great {try the eggplant parmigiana).Prices are reasonable: highly recommended..

    5
    « Awesome Customer Service Linda & Andrew & the whole service associates also. »

    When I needed information on where and the times of the train stations or a good restaurant, they were spot on with good solid advice. If I needed any extra's (Towels etc.) they made sure I received as soon as possible. Great Expeience

    2
    « Not the best »

    We were here for a work event. The event staff was not very helpful. The ballroom is a bit dingy. The access to the ballroom sucks. You either have to carry your equipment up the stairs or take an elevator far from the ballroom. If you have people attending your events, the hotel does not provide any parking and will in fact tow your attendees. And the front desk staff was not friendly by any means.

    3
    « Average »

    Run of the mill stay. Room was clean. Towels were scratchy. Temperature was between igloo and furnace. Refrigerator didn't quite work properly. Stayed the same night as a younger group which knew one another and were loud throughout the night. There are groceries across the street. It's near bars and transportation. This hotel was unspectacular, good or bad.

    5
    « Favorite place to stay »

    I have been coming to Rockville centre once a month for the past year. I stay at the Bestwestern where the rooms are clean, the beds are comfortable and the staff is courteous and very helpful. It's in a perfect location near the LIRR. There are many restaurants and things to do here. The LIRR makes it perfect for traveling into Manhattan to see a show. I have eaten at a different restaurant on each visit. A real gem that the hotel has is Linda who is the tripadvisor rep. She has been very helpful on several occasions. recommending places to eat and helping with transportation to the airport for those in need. Andrew also has been helpful and they both are ready with a smile to greet you. You know that your satisfaction is of utmost importance.

    5
    « Returning Customer »

    Every problem i had. I was handed very fast due to a lady name Linda and the front desk staff. I would recommend this hotel everyone. I will always go back.The hotel is always clean and the staff, always helpful and friendly, worth every penny.

    5
    « Great Value »

    This hotel is older, but has been renovated and has nice room decor and a comfortable bed. Other than the towels, everything was good quality. It is unusual in that it's more like a motel with outside doors, but the lobby/restaurant/breakfast area is like a much nicer style hotel. The breakfast was very good, including scrambled eggs and bacon, and a waffle machine. There are lots of restaurants within walking distance.

    4
    « Good Choice »

    This hotel is a good choice for travelers. The rooms are nice and mine had a microwave and fridge. Lots of places to eat with walking distance. Breakfast is above average for a hotel in this class. It is located next to the train station so if you have issues with noise I would ask for a room away from that side. I did not find it a problem.

    5
    « The BEST »

    if you are a traveler and want, courtesy, friendliness and quality of the staff, you must stay at the Best Western!!!! Maria is so helpful, she is always avaiable to help in any case, being directions, food recomendation even to translate!!!

  • 5
    « Birthday Celebration in Rockville Centre! »

    We celebrated my birthday by having dinner, watching games and hanging out in Rockville Centre. The Best Western is walking distance to all the places in Rockville Centre, and affordable. The accommodations were clean and nice. Well worth the money! We woke up to Blizzard Jonas, but the men who were clearing the hotel parking lot and walkways were kind enough to help us get out safely. We will certainly return again in the future!

    5
    « great professional and courteous service. »

    The staff was very professional and courteous. I especially want to commend Andrew, Linda, Maria, Justina and all of the front desk staff. They were wonderful to work with. The maintenance staff did an excellent job removing the snow from the parking lot and walkways over the weekend. My room was comfortable, clean and near the elevator.

    5
    « Great value, and free breakfast »

    Very good sized rooms and a wonderful free, hot breakfast. There is free parking and it is walking distance to the train station to the city (the Long Island Rail Road), walking distance to the Cathedral, and a short drive to Molloy College.

    4
    « Good Value & Convenient location »

    This Best Western is very near the Long Island Railroad (very convenient to get to Manhattan) and near several Restaurants & Diners on the Avenue. Italian Restaurant in Hotel only open on week-ends. Unfortunately we had problems with the heating unit the last day when the temperature dropped in NY.Though Hotel provided extra blankets, sadly they were not wool, too thin cotton for my comfort. However, Service was impeccable by all the Staff. Special notice to LINDA who tracked down House Keeping,found our own wool blankets left behind at check-out, got them the next day.

    5
    « Linda is a very Good Peoples Person! »

    I called in a hurry and was booked by Linda in a hurry as well. She has very good people skills and greeted us like we've been coming here for years ?? however the other Lady Maria who works behind the desk in the morning Needs A lot of improvement Very Dry DID NOT WELCOME US didn't even ask if we needed help . LINDA IS THE BEST ??. Thanks for an excellent Stay There

    4
    « Convenient location, comfortable beds »

    This Best Western is right on the Sunrise Highway and just a few miles from the Southern State Parkway, so the location was very convenient and the price was reasonable. The bed was very comfortable. The one negative is that to get to the lobby and restaurant for the free breakfast, you have to walk outside, so bundle up for your walk to breakfast in the winter.

    5
    « exceeded my expectations »

    I booked a room for some friends coming into town for the weekend and it made me look like a super star!!! Andrew and Linda made my guest feel like VIPs!!! I also have stayed there and accommodations and convenience to everything is superb, not to mention the classy restaurant on premises that was top notch, a definite place to return to!!!

    1
    « Dissappointing Experience »

    I live in Florida and I'm originally from East Rockaway. I've been coming to this hotel off and on for 20 years. This time around it was unacceptable accommodations. First night the heater in the room wouldn't cycle off. My wife had to open the door at 4am so we could get all the heat out of the room. At night the walls are paper thin, you can hear the people next store on both sides. The maid didn't replenish the tissues and coffee from the room And most of all the shower was a joke. You would have hot water barely coming out then like a fire hydrant, that my wife burnt her hand it was scalding hot. Then it would go to cold water then back to hot and you didn't know when it was coming. To top it off I told the front desk and the women was nice until she brought the manager out. He said he would have to investigate before he would take my word for it. And then he would call me on my cell, which he never did all day. I wasn't looking for anything from the hotel just good service an a pleasant stay. I will never go back to this place again. Which I loved and it was convenient to see family/City etc. I'm going to tell everyone I know about this, don't want them to suffer what we went through.

    5
    « Like visiting a close friend »

    I walked in cold, with no reservation and Linda and Andrew greeted me with warm sincere kindness and smiles. I stayed one night and left the next morning with absolutely no issues and was sent off with the same smiles that I was greeted with.

    5
    « Great Experince »

    The people working at this Hotel are all friendly and helpful. The room was very clean and the temperature during my stay remained constant and comfortable. I suggest you stay here when seeking a quality Hotel.

  • 5
    « Ask for Andrew or linda »

    Easily the best staff I have ever encountered but Andrew and Linda went above and beyond to make our stay amazing. We were In for the holidays and needed a place close by my parents to stay. We found this hotel which was an absolute gem. The rooms were very comfy and the breakfast was nice. I'd recommend this place to anyone. I will definitely be coming back.

    3
    « December 2015 Stay »

    too noisy, police had to be called lost several days of sleep, not a very quite or safe area. I would try again if I could be guaranteed some improvements in security. Food was very good but expensive at restaurant. Waited for days to see suite for next year, was not told it was unavailable until the last day of our stay.

    2
    « Should have stayed somewhere else. »

    On the plus side, the heating/air conditioning worked well. There was easy hot water from the faucets, and the shower was excellent, even if the towels were as coarse as sandpaper.The TV worked well, with an adequate choice of programming. This was, however, my first experience in having to access my room from the outside. That meant having to wear warm outer clothes just to get to the lobby and dining area. Since the hotel is adjacent to the Long Island Railroad, guests will have to accept the noise that comes with passing commuter trains. The breakfast buffet was easily the worst that I have ever been to. From the sparseness of offerings to the hard mini muffins, it desperately needs improvement. The utensils were of the flimsiest plastic, that rendered them close to unusable. There is free parking, and you will find that the reception staff is very welcoming and interested in your how your stay is progressing. The hotel very much needs to stop doing everything "on the cheap". Slight upgrades in amenities could make for a far more pleasant experience.

    5
    « Excellent!! »

    Excellent!! Linda & her staff need to be recognized for both excellence & friendliness. The room was a little small for 2 people but we did great!! The room was clean & the bed very comfortable. The breakfast buffet was varied, delicious & food quality was excellent!!

    5
    « Excellent Hotel and Service »

    This Best Western is a good overall value. The rooms are spacious with free wifi as well as a pretty good fitness center. The hotel staff is extremely helpful and informative. Although my stay here is for business, I think it would be good hotel as well for pleasure. I would highly recommend staying at this hotel if traveling to the southwest corner of Nassau County, Long Island.

    3
    « Convenient Access to Special Event and Good Restaurants »

    My boyfriend and I stayed at the Mill River Manor for two nights in early December 2015. We attended a wedding ceremony and reception and did not want to have to travel from Brooklyn to Long Island for the festivities. The hotel staff were very nice and accommodating. I called to request a higher floor which was not close to the elevator. My request was accommodated. Yet and still the hotel is actually a motel in that your room opens to the external world not an internal hallway. The noise from other guests walking along the area outside our door and the LOUD rolling housekeeping cart were ever present. However not enough to state that our stay was problematic. While the parking area was quite tight, we were able to park safely on the premises. Great restaurants, a 24 hour CVS and grocery store were in close proximity. There was a mini-fridge and microwave oven in the room. In addition the hotel is about 3 blocks from the Long Island Railroad. All in all the m/hotel is sufficient, clean and accommodating.

    4
    « Great Location »

    Overall a nice hotel. Room was updated and very clean. Bed was okay, but did not have a pillow top mattress. Still was very comfortable and I slept good. This hotel is right next to the LIRR (train). But with the fan on you couldn't here it.

    4
    « my visit is for the holidays to NYC »

    The room is very clean and they are very friendly I have stayed here before I lived on the Island for 42 years, moved to Fl but always come back to be with friends and family easy access to the train to the city

    5
    « Give Rockville Centre A Try »

    This location and facility will not let you down when it comes to price point, staff and convenience. You are within a short train ride away from Penn Station and the safety of parking included. I have been staying here for over 6 years now and wouldn't change this location for any Manhattan facility. You have the best of two worlds here....the busy streets of NYC and coming back to the small town flavor of Rockville Centre and their fine eaters.

    5
    « Great Stay! »

    Both the hotel and restaurant staff were very friendly, accommodating and professional. The room was comfortable, the bed was unbelievable and I slept like a baby. The continental breakfast was more than just cold muffins and coffee, and the business center was convenient, quiet and secure. Totally enjoyed my stay and couldn't have made a better choice. Special thanks to Linda at the front desk and Justina in the restaurant.

  • 3
    « Just fine :/ »

    It was fine. Nothing great. And nothing bad. But expect more for the price. The body wash and conditioner look refilled :p or old. Check your self . I think I could plan better my trip and find a better deal or just skip staying in this hotel..... :p

    1
    « DO NOT STAY HERE!! »

    Do not stay at this hotel. This is more of a crack house motel. I was there for one night due to home renovations. Stayed at the Holiday Inn Express for a few days, it was nice but too expensive. Upon arrival there was no place to park . As I went to the elevator I saw a man leaving with a drugged up prostitute. I was with my son. The rooms are old and smell of stale cigarettes and mold. I slept in my clothes and used my pajamas to cover the pillow. The shower had mold on the ceiling. You may pay more but I suggest staying at the Holiday Inn Express or the Hampton Inn Suites. Big difference. This place is not for a family or decent people .

    4
    « Thanksgiving weekend busy time »

    We booked a week before arrival in RVC from Maui. Since we flew in at daybreak after 10 hours in the air, we were anxious to get into our room to shower and sleep. Linda at the Front Desk was very helpful - she found a room in short order, even though she was very busy with check-outs. She even found a room away from Sunrise Highway so we could sleep without noise. Bravo, Linda - you made the difference between us being grumpy travelers and happy ones!

    3
    « Parking was very difficult and the area was very noisy! »

    When visiting family and friends in the area, me and my family stayed at the Best Western and were not satisfied with the room, parking or area. It was a very noisy location. They had a lot of special events over there and it was therefore, very hard to park. The breakfast was average, nothing that special and we were not that comfortable in the room.

    4
    « Always a good bet in RVC »

    We always stay at this Best Western when we are in Rockville Centre area. The rooms are clean and the staff is helpful. Breakfast is a good option if you want to eat at the hotel. This hotel is really convenient to everything RVC has to offer. The train is just a few steps away and the restaurants and pubs are plentiful.

    5
    « The best hotel in the island »

    The friendliest staff and cleanest rooms. Nothing isn't thought of to make your stay a pleasant one. All the amenities of the high end hotels at extremely reasonable rates. You get more than what you pay for!! Very rare nowadays. Great restaurants and shops within walking distance, as well as mass transportation into the rest of New York. Linda will make sure that all you need is taken care of.

    3
    « Nice hotel but unfortunate stay »

    Room location was poor & noisy though booked well in advance. Did not receive room service on one day and had to go find fresh towels. breakfast was below par from prvious visits. Parking on Saturday night was unavailable. I had to park under a nearby train station with NO security.

    5
    « Affordable, comfortable, and located in a great area »

    For business or leisure this is a great hotel to stay in. The hospitality is great, quiet and very comfortable rooms. Linda is very welcoming with great energy. Excellent hotel that is clean with great scenery and restaurant's in the area.

    5
    « Great stay »

    This hotel is great. Rooms are clean, breakfast is good. Train to NYC 35 minutes. Hotel staff Linda, Maria are very friendly and helpful. I definitely recommend coming g to this hotel. Many restaurants in the area.

    3
    « Bare Bones Accommodations »

    All hotel rooms open to outside - no interior hallways. It is right next to train line that runs all night. Rooms vibrate as it goes by. Beds & pillows uncomfortable. Rooms are clean & very basic. For the price in this area it's a bargain but not a place I'd look forward to staying again.

  • 4
    « Fantastic, helpful staff »

    The helpful staff, including Linda and Haley, was excellent. That put this hotel over the top in my opinion. The hotel room itself was rather small, but quite nice. The hotel location was great, with several good restaurants and other businesses within close walking distance. A Long Island Railroad station is right next door. It is very accessible by car to many attractions in the area. The complimentary breakfast was also very good. An extremely friendly environment.

    4
    « No complaints, enjoyable stay!! »

    Clean comfortable room, friendly staff. continental breakfast was good. Food in the restaurant also very enjoyable. A little noisy but its right on long island near busy street. The price was better then other very similar hotels.

    4
    « best western river manor »

    very nice people and reception and very nice stay. it is my favorite hotel when going to NY. Manager Linda is very nice and helpful. is convenient and close to my office and also close to train station going to NYC. various restaurnts and hotels close by and big choice. Rockville is a nice and quite place . suggest to Others to try this hotel.

    3
    « We were in town for a funeral. »

    The customer service was the best! We were already pretty stressed due to the funeral we were in town to attend, and then had some logistical issues with our arrival. We arrived after 1am and the over night desk clerk, Josh, was more than accommodating and super helpful. Linda, who I had made the reservation through, remembered me and went above and beyond to ensure that our stay went smoothly.

    4
    « Linda & Dianne Made our stay great »

    We needed a place to stay while our house was under construction. We are locals and just needed a place to stay for a few weeks. Linda and Dianne have great personalities and they were so helpful during our very rough time. They always went out of their way to accommodate us and make sure our stay was good. The hotel is clean, and right in the middle of town, great location to public transportation and great restaurants.

    1
    « Illegally charged for something I did NOT take »

    My advice would be NEVER to stay here but if you have no other option - take the time to bring the manager to the room to complete inventory at check in and again check out and have them sign something stating that all items are accounted for. I was arbitrarily charged $100 for something I did NOT take. I was also told originally that the August charge was for prepayment of later stay b booked for Oct because it was a special rate ($99/night for homecoming at local college) Then, when I was charged at checkout a second time for same night, I called and they changed their story. This time told me that original charge was for stealing a pillow during August stay, based on housekeeping report. (all I can think of is she didn't like the amount of gratuity left or wanted the pillow herself) If I needed a pillow I would go to Target and spend far less than $100. I called the hotel twice to get this corrected but they refused to reverse the charge. As I said, my credit card company is disputing the charges and called the the hotel to point out that this charge is 1) illegal, given that they have no evidence and 2) defies common sense - why would I return to same place if I had done something like that? BUT we should not have to fight this so I am warning everyone here to STAY AWAY

    5
    « New York trip »

    What a wonderful stay we had for 6 nights at the Best Western Mill river Manor Rockville Centre last week, it was made extra special with the help we received from Linda, who solved any query we had regarding things to do or places to visit. We will be back again for any future trips to NYC

    4
    « New York / New Jersey business Trip 2015 »

    The Management and customer service was superb. Everyone was so friendly and accommodating. I only had one issue with the room. The bathroom smells of mildew really bad. I am not sure if it was the shower curtains or something in the walls, but it was very strong. We did bring this to their attn. and they were very concerned and proactive.

    4
    « Traveling Foodie this time on Business »

    Rockville Centre is a nice, safe town with plenty of places to eat and drink. This hotel has a great staff. Everyone was very accommodating and friendly. The rooms were a bit dark and need some updating. It is close to the railroad which we did NOT hear at night. It is conveniently located for walking to most places.

    5
    « Fantastic stay »

    From the staff to the hotel ammenities - they are superior and made our stay great. Linda went above and beyond to make sure we were comfortable and happy. You cannot loose if you stay at this hotel. The accommodations are clean and comfortable. The location is right in the middle of Rockville Centre and a block away from the LIRR for an easy trip into Manhattan. Can't beat it.

  • 5
    « Luxury of two cities »

    Staying at this location affords an excellent price point, highest level of safety and easy access on the LIRR directly behind the hotel. There isn't any added costs for parking your car right outside your room and when you have exhausted the sights of Manhattan, you have yet another town to visit at Rockville Centre. I have been staying here since 2008, and I won't change my future traveling plans to another facility. Please take the time to visit and you won't regret yours plans.

    5
    « A hotel with great service »

    I tend to stay at Best Westerns whenever I travel. They are always clean, reliable, comfortable and not too expensive. So when I received an invitation to attend the 50th reunion of my high school class in Rockville Centre, New York, I decided to stay at the Best Western in the town, firstly because it was a Best Western, secondly, this was where the reunion was being held and thirdly, although I grew up in the town, I had not been back in over 40 years, I was not disappointed. I flew from my home in Europe for the occasion and the location was perfect - next to the rail station so I could get into NY city as well as out further on Long Island to visit friends and family. My room was comfortable with a microwave and coffee-maker in the room, and complementary toiletries. When I had difficulty making a long distance phone call to my partner in Europe, one of the staff loaned me his cell phone to skype. Everyone at the hotel was helpful and friendly. There is a nice Italian restaurant attached to the hotel which is convenient, but I spent most of my time revisiting restaurants from my childhood (those that were still there!!). I would definitely stay at this hotel again if I return to Rockville Centre. It was a safe and home-like place for a woman travelling on her own.

    4
    « Conveniently located to train and JFK »

    Was in the area for family wedding. Family lives in area and the Best Western is conveniently located. Rooms always clean, the staff is always friendly and helplful. Never have issue with requests being fulfilled. Complimentary breakfast was great each morning.

    4
    « Good stay convenient location »

    I was part of a group of 6 visiting friends who live in the area. The hotel was very central to stores/bars/restaurants. The rooms were clean and comfortable. The hotel had a wedding going on during our stay, which we thought might become noisy/busy, but we never heard a thing. We had a very pleasant stay.

    4
    « Convenience/Comfort/Cleanliness »

    My brother & I stayed here on 3 separate occasions (we were in process of selling our parents' home 45 min away). He has mobility issues, so ground floor unit steps from side parking was convenient. Complimentary hot/cold breakfast (wide choice/very good), outdoor pool/patio chairs-tables-umbrellas, and most everything walking distance: 20+ restaurants/pubs, drug store, LIRR, supermarket, liquor store, Two recommended eateries with parking: Greek Town for lunch (place was packed when we were there); Frank's Steakhouse for lunch value/great food & MadMen retro ambience with red tufted leather booths). Back to hotel, my only observation seemed to be that some ground floor units held transient, long-term guests that I remembered from our previous 3 stays?

    2
    « Disappointing and noisy. »

    I spent one night here recently and the only positive I can find is the staff. The hotel is land-locked between the railroad and a 6 lane freeway. Therefore the only slightly quieter rooms are located within the middle of the hotel. Security appears non-existent as you can access all hotels rooms direct from the freeway without passing reception. On the night I stayed I was treated to a 2am "Police, open up" a few doors along from my room. There then followed 1hr of drunken men and aloud woman intent on awaking everyone nearby. This ultimately finished with broken bottles in the passageway.......and at no time did I see security intervene. Breakfast was plastic cutlery and minimal. Sorry.

    5
    « Long Island Parrot Society's Annual EXPO--Block of Rooms »

    I've been working with Director of Sales, Haley Rice, for the past number of years setting up a block of rooms for our annual EXPO each October. Haley is so accommodating and she's a pleasure to work with. She's definitely my go-to person at the Best Western. Haley is very quick to return an email and I look forward to working with her each year. In fact, she usually reaches out to me in March to see if we need a block of rooms for October--she's that good!

 

Getting to the hotel ...

All directions
·From: North. Take Long Island Expressway to Exit 38S, Meadowbrook Parkway South to Exit M8 west. The BEST WESTERN Mill River Manor is four miles on the right. ·From: East. Take Long Island Expressway west to 135 south to Southern State Parkway West to Exit 19S Pennsola Boulevard to Lakeview Avenue, make a left turn and right onto North Centre Avenue. The BEST WESTERN Mill River Manor parking lot is one mile on the left. ·From: West. Take Belt Parkway to Exit 23, Sunrise Highway East, the BEST WESTERN Mill River Manor is six miles on the left.